You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: I am Jerry Phillips. I want to cancel my flight reservation due to some emergency, can you please do that for me?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database.

USER: Oh! That's fine. Anyway, thank you.

ASSISTANT: Thank you for choosing us.