You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Brian Phillips. I want to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting,we found a reservation with your name.

USER: Ok, please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks for your service.

ASSISTANT: Thank you for reaching us, have a nice day.