You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jennifer Wright here.

ASSISTANT: How can I aid you Jennifer?

USER: I want to cancel my ticket due to heavy floods in my hometown. Could you help me out?

ASSISTANT: Sure, I will help you with this. Please wait for a moment.

USER: Sure.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: No problem, thank you.

ASSISTANT: My pleasure.