You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation due to my ill health. Can you help me with that?

ASSISTANT: Sure, I am blissful to help you.

USER: Thank you for reacting positively about my query.

ASSISTANT: May I know your good name?

USER: Sure, I am Linda Collins.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Not an issue with that, anyways thank you for the information.

ASSISTANT: Thank you.