You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Please help me to cancel my recent reservation as my trip got cancelled.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Let me know your name to check the reservation.

USER: I am Donald Jones.

ASSISTANT: Please, standby.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.