You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Edwards Thompson. I want to do some modifications in my previous reservation, can you please help me?

ASSISTANT: Sure, I will help you to change your reservation. Sorry, no reservation found on your name to change.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.