You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you today?

USER: I am a film director and I have reserved a flight ticket to shoot a new song in Seattle but suddenly one of our team member meet with with an accident, so we have postponed the shooting and I am in a busy schedule. can you please help me in flight ticket cancellation?

ASSISTANT: Sure, I will help you in cancellation.

USER: Thank you for considering my request.

ASSISTANT: Can you please let me know on which name the reservation has been done?

USER: I have done the reservation with my name Margaret Turner.

ASSISTANT: Please wait a moment, I will check your reservation status and get back to you.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to inform you Margaret Turner, there is no active reservation found with your name in our records.

USER: Oh! It might not booked properly at the time of booking. Anyways thank you for the information.

ASSISTANT: Thank you for choosing us, hope to serve you next time.