You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Joshua Rodriguez.

ASSISTANT: How can I assist you at this moment?

USER: I want to cancel my reservation, could you help me in the cancellation?

ASSISTANT: Sure Joshua, I am ready to help you with that. Please wait a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Joshua Rodriguez, no reservation has found under your name to cancel.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us, have a good day.