You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Kimberly Williams.

ASSISTANT: I am sorry to say that there is no reservation found under name.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for reaching us.