You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am here to help you with your concern.

USER: Thank you.

ASSISTANT: May I know your name please to check your reservation status?

USER: I am Ashley Thomas.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Ashley Thomas, no reservation has been found on your name in our records.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us.