You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I support you today?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me for cancellation?

ASSISTANT: Sure, we can help you with it. To check the active reservation, may I know your good name?

USER: Sure, I am John Lopez.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for availing with us.