You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you now?

USER: I am Nero surgeon in a multi speciality hospital, due to an emergency  in other hospital I had booked a flight ticket, but, I am unable to go there to take care of my hospital. So I would like to cancel my ticket, can you help me?

ASSISTANT: Sure, I will help you with that. May I know your name?

USER: My name is Carolyn Roberts.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Congratulations Carolyn, I found your reservation and your reservation is successfully cancelled. Thank you for approaching us, have a nice day.

USER: Ok, thank you for cancelling my ticket and quick response.

ASSISTANT: You are welcome.