You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my reservation due to heavy rainfall.

ASSISTANT: Ok, may I know your name please?

USER: Sure, my name is Thomas Taylor.

ASSISTANT: Ok, wait for some.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Ok, no problem. Thanks for your assistance.

ASSISTANT: Thanks for choosing us, have a great day.