You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy snow fall in my location, I not able to move from my place. So, can you cancel my reservation please?

ASSISTANT: Sure, please give me your name to check your reservation status.

USER: Myself Betty Green.

ASSISTANT: Wait for a while please.

USER: Ok.

ASSISTANT: There is no reservation found under your name in our records.

USER: That's ok, no problem, something went wrong while booking I guess. Thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: Welcome.