You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Frank Martinez.

ASSISTANT: How may I serve you now?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled.

ASSISTANT: Ok.

USER: Can you help me out?

ASSISTANT: Sure, I am perky to help you.

USER: Thank you.

ASSISTANT: Please hold on, I will check the previous reservation and let you know.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting. Sorry, there was no reservation with your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for opting us.