You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. Welcome to Active Travel Agency.

USER: I'm Robert Thomas.

ASSISTANT: How can I help you?

USER: My friend is in OAK want to meet from AUS, can you book me a flight ticket?

ASSISTANT: Firstly, our agency is celebrating an anniversary. If you book a ticket simultaneously for departure and to return date, there is a discount offer. Sure. Can I have your travelling dates please?

USER: Preferably, from 12/14 to 12/16.

ASSISTANT: Ok. Are you ok with 1 connection of flight?

USER: Yes, I think it is much better for me.

ASSISTANT: Shall I book the ticket with available flight?

USER: Yes, please confirm my plane ticket.

ASSISTANT: Sure. Your reservation is confirmed with flight 1022 and it is Hawaiian airline.

USER: Thanks a lot, your service is very helpful.

ASSISTANT: Have a great trip. Thank you and have a nice day.