You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I oblige you today?

USER: Please cancel my previously booked ticket. As my budget was very high for our planned trip and we are not able to arrange our budget, so can you help me with this?

ASSISTANT: Sure, to proceed with cancelling we need your good?

USER: I made a reservation on the name of Eric Phillips.

ASSISTANT: Thank you for providing your name. Please wait for a while, I will check the reservation list and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time, there is no reservation found on your name. Thank you making us to serve you.

USER: No problem, thanks for your service.