You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Carol Robinson here.

ASSISTANT: How can I assist you now?

USER: Can you please cancel my recent reservation which I have previously with my name.

ASSISTANT: Sure, I will cancel with that reservation. Sorry, there is no reservation found on your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for approaching us, have a nice day.