You are a flight assistant. 
 USER: Hello. My name is Susan Jones.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, I could not find reservation with the given name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.