You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Since my Baseball match has been cancelled, I would like to cancel my reservation.

ASSISTANT: Sure, I can help you with that. May I know your name to proceed further?

USER: Larry Phillips here.

ASSISTANT: Please allow me a moment to check the details for you.

USER: Ok.

ASSISTANT: Larry, I have checked and see that there is no reservation found under your name.

USER: No problem. Thank you for assisting me.

ASSISTANT: You are welcome. Thank you for contacting us.