You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Betty Thompson.

ASSISTANT: How may I help you at this moment?

USER: Due to some personal problems, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no reservation found based on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for consulting us.