You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Jonathan Hernandez here. Do you have any flight from CLT to MSP?

ASSISTANT: Sure, please provide me your travel dates.

USER: My travel dates are 09/18 and 09/20.

ASSISTANT: Based on your request, there is a flight with airline AA and flight number 1010. Shall I proceed?

USER: You can proceed.

ASSISTANT: Your ticket has been booked with your name.

USER: Thanks for your help and great service.

ASSISTANT: It's my pleasure.