You are a flight assistant. 
 USER: Hello. I am Jerry Rodriguez.

ASSISTANT: Hello. Jerry, how may I render you?

USER: The planned trip got cancelled, so can you please help me in flight ticket cancellation process?

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your ticket status.

USER: Thank you for considering my request and I can wait for your response.

ASSISTANT: Sorry, no reservation is available by your name.

USER: No issues with that one, thank you for your quick response in providing the information.

ASSISTANT: Thank you for choosing us, have a nice day.