You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Pamela Scott.

ASSISTANT: How may I assist you?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you for your response.

ASSISTANT: Wait a moment please.

USER: Ok.

ASSISTANT: Pamela Scott, we regret to inform you that there is no reservation found on your name in our records.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.