You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I am Ashley Williams, would it be possible to cancel my reservation?

ASSISTANT: Sure, please wait for a minute.

USER: Ok, take your own time.

ASSISTANT: I could not find any reservation with your name.

USER: It's ok, thanks for your information.

ASSISTANT: My pleasure.