You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I oblige you today?

USER: I have planned to go for a holiday trip with my Friend's, due to some issues the trip got cancelled. Can you help me with the cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name to check with the reservation?

USER: Myself Alexander Hernandez.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Thanks for your quick response.

ASSISTANT: Thank you for connecting with us, have a good day.