You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Yes, can you share me your name?

USER: I am Emily Rodriguez.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: No issues, thank you for the checking.

ASSISTANT: Thank you for reaching us.