You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I need to cancel my reservation as I am not feeling well to travel, so please help me to cancel.

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Can you please share your good name?

USER: Sure, my name is Elizabeth Williams.

ASSISTANT: Please give me a minute.

USER: Sure, take your own time.

ASSISTANT: Thanks for providing your name, we found your reservation. Shall I proceed to cancel?

USER: Sure.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for helping me to cancel.

ASSISTANT: Thank you for reaching us, have a nice day.