You are a flight assistant. 
 USER: Hello, I am Carol Harris.

ASSISTANT: Hello, how can I assist you today?

USER: Due to sudden demise of my Great Grandmother, I want to cancel my recent reservation.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservations found on your name.\. Thanks for choosing us, Have a great day.

USER: Ok, Thank you for providing information.