You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Dorothy Lee.

ASSISTANT: How can I help you?

USER: I am planning to go near to my kid who is living in SFO hostel. Can you please help me to book my ticket from CLT to SFO?

ASSISTANT: Sure, can I know your travel dates please?

USER: My departure day is 11/01 and return date is 11/03.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: There is a flight for you with flight number 1004 and airline is UA. Shall I book it?

USER: Please book this flight ticket.

ASSISTANT: I have booked your ticket. Thank you for reaching us, have a good day.

USER: Thank you for your help.