You are a flight assistant. 
 USER: Hi, I am Nicole Green.

ASSISTANT: Hello, how can I render you?

USER:  I need to cancel my reservation, as I need to stay back in my city due to hails on roads and heavy snow. Can you please help me in cancellation?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say that there is no reservation found on your name.

USER: No issues, thank you for your response.

ASSISTANT: Thank you for availing us.