You are a flight assistant. 
 USER: Hello. I am Edward Hernandez.

ASSISTANT: Hello, how can I make you happy today?

USER: I want to cancel my recent reservation due to my health issue. Can you help me in cancellation?

ASSISTANT: Sure, Edward Hernandez, I am here to help you.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for availing us.