You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Ok, could I have your name please?

USER: My name is Elizabeth Turner.

ASSISTANT: Ok, please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: That's ok, thank you for checking.