You are a flight assistant. 
 USER: Hi, I am Samuel Moore.

ASSISTANT: Hello,. How can I oblige you today?

USER: Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you please cancel my reservation?

ASSISTANT: Sure, we are here to assist you. Please, wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is a reservation found with your name. Shall I proceed with cancellation?

USER: Ok, please cancel my reservation.

ASSISTANT: Cancellation of your ticket has been done.

USER: Thank you for helping me in cancellation.

ASSISTANT: Your money will be refund back to you in 7 working days. Thank you for availing us.

USER: Thank you.