You are a flight assistant. 
 USER: Hi. Can you please help me in cancelling my reservation now?

ASSISTANT: Hello, how may I guide you? Sure, please hold on for a moment.

USER: Ok, take your time.

ASSISTANT: Can I know your name?

USER: My name is Ronald Thomas.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: Thank you.

ASSISTANT: Thank you.