You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I just want to cancel my recent reservation as I am unable to travel due to some health issues, so help me in cancellation.

ASSISTANT: Sure, we are rapturous to help you.

USER: Thank you.

ASSISTANT: To proceed for cancellation, May I know your name?

USER: I made a reservation earlier on the name of Jessica Evans.

ASSISTANT: Ok, please give me a minute, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for being patient, There was no reservation found on your name.

USER: No problem, thanks for your support.

ASSISTANT: Thank you for availing us.