You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Allen.

ASSISTANT: How can I help you?

USER: I would like to cancel my reservation as my father got hospitalised, can you please help me out?

ASSISTANT: Sure, I will help you out with that.

USER: Thank you.

ASSISTANT: Please give me a moment to check out your reservation status.

USER: Sure.

ASSISTANT: Sorry, we couldn't find any reservation under your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for approaching us.