You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Ok. My name is Michael Jackson.

ASSISTANT: Ok, please stand by.

USER: Ok.

ASSISTANT: We found a reservation on your name and it has been cancelled as per your request.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.