You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Ok, please can I know your name to proceed?

USER: Sure, Ronald Garcia here.

ASSISTANT: Ok, please let me see for the reservation state.

USER: Sure.

ASSISTANT: Ok, thank you for waiting. Sorry as per the records of reservation there is no flight ticket found on your name to proceed.

USER: Ok, thank you.

ASSISTANT: Ok, thank you for choosing our agency.