You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Joshua Phillips.

ASSISTANT: How may I help you out?

USER: Can you help me to book a flight from SFO to CLT?

ASSISTANT: Sure, I will help you in booking the ticket. May I know your travelling dates please?

USER: My travelling dates are 09/20 and 09/22.

ASSISTANT: There is a flight with connection 1 and price 200, can I proceed?

USER: Please proceed with booking.

ASSISTANT: Ok, your ticket has been booked with flight number 1021.

USER: Thank you.

ASSISTANT: Thank you for reaching us.