You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know your name?

USER: I am Stephen Scott.

ASSISTANT: Stephen Scott, how may I serve you today?

USER: Due to delay in submission of my project work at office, I need to cancel my reservation. Will you help me in this?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Please stand by for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found under your name to cancel.

USER: No problem. Thank you for aiding me.

ASSISTANT: Thank you for reaching us.