You are a flight assistant. 
 USER: Hi. Laura Lee here.

ASSISTANT: Hello, how may I help you today?

USER: I have booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Can you please wait a minute?

USER: Sure.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Ok, that is not a problem. Thank you.

ASSISTANT: Thank you for choosing us.