You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, can you please mention you name for cancellation.

USER: Ok, I have reserved it on the name of Kevin Parker.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Found your active reservation and successfully cancelled on your respected name.

USER: That's great, thank you for your help.

ASSISTANT: Thank you for reaching our service.

USER: Welcome.