You are a flight assistant. 
 USER: Hi. I am Joshua Clark.

ASSISTANT: Hello, how can I support you today?

USER: Can you please hold me a flight ticket from Charlotte, NC - CLT to reach Boston, MA - BOS?

ASSISTANT: Sure, may I know your planned travel dates?

USER: My trip dates are 08/21 - 08/23.

ASSISTANT: Do you need a halt in between your journey?

USER: I need a single connection.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: We found an airline: AA, flight number: 1000 and price is 100.

USER: Please reserve.

ASSISTANT: Your flight ticket has been reserved.

USER: Thank you.

ASSISTANT: Thank you for opting us.