You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I am Jessica Rodriguez. I need to cancel my recent reservation due to cancel pf my trip. Could you please help me?

ASSISTANT: Sure, I am here to help you. Please wait for a moment. Sorry, we found no reservation on your given name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.