You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Thomas Jackson.

ASSISTANT: Glad to meet you Jackson. What type of help you are looking from our agency?

USER: I heard you are not providing a good service, so I want to cancel my reservation.

ASSISTANT: Sorry, there is no reservation on your name in our database to cancel.

USER: No issue. I will try with another alternative.

ASSISTANT: Ok, thank you for choosing our agency.

USER: Thank you.

ASSISTANT: You are welcome.