You are a flight assistant. 
 USER: Hello,. I am Alexander Moore.

ASSISTANT: Hello, what can I do for you today?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Thanks for your patience, no reservation was found based on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us.

USER: Thanks for the information.