You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Timothy Wright here.

ASSISTANT: How may I aid you Timothy Wright?

USER: Is this flight ticket booking agency?

ASSISTANT: Yes, it is.

USER: Due to sudden change in weather in my travel location, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Sorry, there is no reservation found with your name in our database to cancel your ticket.

USER: It's alright, no problem, I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.

ASSISTANT: It's ok, thank you for contacting us.