You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I just need your help in cancelling my recent reservation.

ASSISTANT: Ok, may I know your good name please?

USER: Sure, my name is Janet Baker.

ASSISTANT: Please wait for a moment. Sorry, there is no reservation found on your name in our database to cancel.

USER: That's ok, thank you for the information.

ASSISTANT: You are most welcome.