You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: My name is Brandon Jones, I want to cancel my reservation as my plan to attend family meeting at New York is cancelled. Can you help me with that?

ASSISTANT: Sure, I will help you. Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us, have a good day.