You are a flight assistant. 
 USER: Hi, I am William Jackson.

ASSISTANT: Hello, how can I assist you today?

USER: I want to book a flight ticket on 10/15 and return on 10/17, can you please help me with it?

ASSISTANT: Sure, may I know your source and destination codes?

USER: My airport codes are NC-CLT and IL-ORD.

ASSISTANT: Do you need any other requirements?

USER: Yes, I need a connection in between.

ASSISTANT: Please give me a moment, let me check and revert to you.

USER: Ok.

ASSISTANT: We found a flight with Southwest airlines of flight 1007. Shall I confirm your booking?

USER: Yes, please proceed.

ASSISTANT: Ok, your seat has been reserved.

USER: Thank you.

ASSISTANT: Thank you for reaching us.