You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Can you please change my recent reservation? As my planned trip has been postponed due to heavy rains.

ASSISTANT: Sure, I am glad to help you. May I know your name please?

USER: Sure, my name is Paul Green.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found on your name to change.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for choosing us.