You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation because of my health issues.Can you please help me out?

ASSISTANT: I will surely help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Paul Garcia.

ASSISTANT: Let me check with your details.

USER: Ok.

ASSISTANT: Paul, I have found a reservation under your name, shall I cancel it?

USER: Please cancel the ticket.

ASSISTANT: But you may got some penalty for that.

USER: Sure, I will pay the penalty for that.

ASSISTANT: Ok, your reservation has been cancelled successfully. Paul, would you like to know any other information?

USER: No, thank you for your help.

ASSISTANT: You are welcome. Thank you for contacting us, have a good day.