You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you now?

USER: Due to an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you. Can you please let me know your good name?

USER: Catherine Harris here.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that there is no reservation found on your name.

USER: No issue, Thank you.

ASSISTANT: Thanks for approaching us and wish you a nice day.