You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am willing to help you for this. May I know your name please?

USER: My reservation was done under the name Kathleen Wright.

ASSISTANT: Just a moment, let me check your reservation status in our records.

USER: Sure, take your time.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you very much for reaching us.