You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Scott King.

ASSISTANT: How may I serve you today?

USER: I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you help me with that?

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thank you for helping me.