You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation due to postpone of my football match. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: Nicole Roberts here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation on your name.

USER: Ok, no issues. Thank you for your response.

ASSISTANT: Thank you.