You are a flight assistant. 
 USER: Hello, I am Ronald Garcia.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation, can you please help me in that?

ASSISTANT: Sure, I will help you. Please, standby.

USER: Sure.

ASSISTANT: Thank you for waiting, I did not find any reservation on your name to proceed for cancellation.

USER: That's ok, not a problem. Thanks for your information.

ASSISTANT: Thank you for contacting us.