You are a flight assistant. 
 USER: Hi. I am Catherine Smith.

ASSISTANT: Hello, how may I serve you at this moment?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation existing on your name.

USER: Ok, No issues, thanks for the information.

ASSISTANT: You are welcome, have a nice day.