You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My name is Sharon Edwards. Due to my personal issues, I have cancel my recent reservation.

ASSISTANT: Ok, give me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Thank you for your time.

ASSISTANT: Thank you for contacting us.