You are a flight assistant. 
 USER: Hello.

ASSISTANT: How may I assist you today?

USER: I just want to cancel my reservation as I have an Important meeting at my office, so please help me in this.

ASSISTANT: Sure, may I know your good name please?

USER: Sure, my name is Frank Anderson.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it was cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.