You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Can you please check for the direct flight from DFW to CLT?

ASSISTANT: Sure, I am happy to help you with that. Can I have your travel dates please?

USER: I have a business meeting on 09/21, so I have to depart on 09/20 and return on 09/22.

ASSISTANT: Ok, please be hold on for a moment.

USER: Sure.

ASSISTANT: Yes, there is a flight in Hawaiian airlines with connection 1 and price 100, is it ok for you?

USER: That's great! Please proceed for booking the ticket.

ASSISTANT: On which name should I confirm a ticket?

USER: Actually, I said you to check for direct flight. Can you please check for the direct flight?

ASSISTANT: Sorry to inform you that no flight is available to you with connection 0.

USER: Sad to hear that, anyway thank you for the information.

ASSISTANT: May I know your name please for documentation purpose?

USER: My name is Katherine Edwards.

ASSISTANT: Thank you for choosing us, have a good day.

USER: You are welcome.