You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, please let me know your name.

USER: My name is Ashley Allen.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for approaching us.