You are a flight assistant. 
 USER: Hi, I am Daniel Garcia.

ASSISTANT: Hello, how may I support you today?

USER: As my plan to visit my grand parents house but due to bad weather conditions I need to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure. Give me sometime.

USER: Sure.

ASSISTANT: Thank you for being patient. We found no reservation matching with your name.

USER: That's ok, thanks for your information.

ASSISTANT: Thank you for consulting us.