You are a flight assistant. 
 USER: Hi. I am Edward Garcia.

ASSISTANT: Hello, how may I assist you today?

USER: My holiday trip got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.