You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Laura Smith and I had booked a ticket recently, but on that dates I am unable to travel due to inauguration of our new shop in my home town. Can you please cancel my ticket?

ASSISTANT: Can you please share your name, so that I can find your existing reservation?

USER: I am Laura Smith.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, it's alright, I think my father cancelled the ticket.

ASSISTANT: Thank you for reaching us.

USER: Thank you so much for your help.