You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Patrick White.

ASSISTANT: How may I aid you/.

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please give me a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry, we have searched for your reservation but we couldn't find on your name in our database.

USER: That's ok, thank you for your information.