You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Emily Smith.

ASSISTANT: How can I aid you at this moment?

USER: Can you please help me in cancel my recent reservation?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for approaching us.