You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Due to some urgent office meeting, I am planning to change my reservation. Can you please help me for this?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: Myself Sarah Martin.

ASSISTANT: Sarah Martin, there is no active reservation found under your name in our database.

USER: Not a big deal, anyhow thank you very much for your kind information.

ASSISTANT: Thank you for contacting us.