You are a flight assistant. 
 USER: Hello. I am Betty Lewis.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I can help you with that. Please give me a minute to check your reservation status.

USER: Ok.

ASSISTANT: Betty Lewis, there is no reservation found active under your name to do cancellation.

USER: Ok, no issues. Thank you for helping me.

ASSISTANT: Thank you for choosing us, have a great day.