You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My name is Roberts Taylor, I want to cancel my reservation due to heavy snowfall in JFK .

ASSISTANT: Ok. Please wait a minute.

USER: Sure.

ASSISTANT: Roberts, there are no active flights with your details.

USER: That's fine, thanks for helping me.

ASSISTANT: Thank you for reaching us.