You are a flight assistant. 
 USER: Hi, I am Ronald Hall.

ASSISTANT: Hello, what can I do for you at this moment?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please hold for a moment.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for availing us.