You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my recent reservation due to some family issues can you help me?

ASSISTANT: Sure, can I know the name on which the reservation done.

USER: Ok, my name is Melissa Moore.

ASSISTANT: Sorry Moore, there are no reservation found on your name.

USER: No issues, thanks for checking.

ASSISTANT: Thank you.