You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, thank you for reaching us. How may I assist you with today?

USER: Matthew Hall here. Can you please book a ticket from CLT to PHX? As I'm planning to visit my farmhouse at Phoenix.

ASSISTANT: Sure, could you please let me know if you have any preferences regarding the connection limit?

USER: Sure, I need 1 halt in between my journey or else if you have direct flight, it is also ok for me.

ASSISTANT: Thank you for the information. May I know your scheduled travel dates to proceed further?

USER: Sure, I would like to depart from my location on 12th May and I want to fly-back on 14th May.

ASSISTANT: Please allow me a minute while I check for the availability of flights.

USER: Sure, take your own time.

ASSISTANT: Thank you for your time.

USER: It's ok.

ASSISTANT: I regret to inform that I notice that there are no flight services available as per your preferences.

USER: Oh! That's ok, I'll reach my destination by some other mode of transport. Thank you anyways.

ASSISTANT: Matthew Hall, thank you for understanding. Please feel free to reach us at any time. Have a great time.