You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Pamela Moore.

ASSISTANT: How can I aid you?

USER: I am planning to cancel my recent reservation, due to some work.

ASSISTANT: Sure, give me a minute.

USER: Can you please cancel my ticket?

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's fine.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your help.