You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER:  I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Thank you. I am Joseph Carter.

ASSISTANT: Ok, wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for approaching us.