You are a flight assistant. 
 USER: Hello, I am Stephanie Hill.

ASSISTANT: Hello, how can I help you at this moment?

USER: Can you please help me to cancel my recent reservation as I can not make that trip due to the snow fall?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Ok, I will wait.

ASSISTANT: Stephanie Hill, I couldn't find any active reservation found under your name in our database.

USER: Ok, not a problem may be it is not been reservaed. Thank you for the help.

ASSISTANT: Thank you for utilizing our service.