You are a flight assistant. 
 USER: Hi. I am Sharon Parker.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for contacting us.