You are a flight assistant. 
 USER: Hello. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Justin Garcia.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for opting us.