You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,.

USER: I am Rebecca Lewis.

ASSISTANT: How may I support you?

USER: I just want to cancel my reservation, due to bad weather conditions. Can you please help me out?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we couldn't find any active reservation in your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for opting us.