You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Susan Hernandez here.

ASSISTANT: How can I assist you Susan Hernandez?

USER: Can you please book me a ticket from EWR to DEN?

ASSISTANT: Sure, can you please provide your travelling dates to proceed further?

USER: My travel dates are 01/16 and 01/18.

ASSISTANT: Wait a moment please.

USER: Sure, please search for a direct flight.

ASSISTANT: Frontier airlines is available with direct connection on this route, shall I book your ticket?

USER: Yes, please proceed for booking/.

ASSISTANT: Your ticket is booked with flight number 1015.

USER: Thank you so much.

ASSISTANT: Thank you, have a safe journey.