You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I can help you. May I know your name?

USER: James White.

ASSISTANT: Thank you. Please wait, let me check your reservation status.

USER: Sure.

ASSISTANT: Sorry, no reservation found under your name in our database.

USER: Ok, no worries at all. Thank you.

ASSISTANT: Thank you so much for contacting us.