You are a flight assistant. 
 USER: Hello, I am Raymond Jones.

ASSISTANT: Hello.

USER: Can you help me booking a flight ticket from JFK to MSP?

ASSISTANT: How can I help you today? Ok, may I know your travelling dates?

USER: I will start on May, 03 and return on May, 05.

ASSISTANT: Sorry, no flights found on your route.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.