You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to bad weather, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Jonathan Green here.

ASSISTANT: Please, standby.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name to cancel.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for approaching us.