You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I aid you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, please share your good name?

USER: Thank you. Myself Ronald Williams.

ASSISTANT: Please stand by.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Oh! It may nor booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you.

USER: Most welcome.