You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please tell me how can I aid you?

USER: Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Ok, I am here to help you. Mean while can you please tell me your name?

USER: My name is Rebecca Carter.

ASSISTANT: Sorry Carter, no reservation found with your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.