You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best aid you today?

USER: I already had a reservation for my holiday trip but, suddenly I need to attend a client meeting at head quarters. So I need to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: To cancel your ticket, we nee your name. Can you provide it?

USER: I am Nicole Garcia.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for consulting us, wish you a great day.