You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,. On what way, can I assist you the best today?

USER: Please cancel my recent reservation.

ASSISTANT: Sure, I will help you in cancellation. To cancel your ticket, we need your name. Can you provide it?

USER: I am Katherine Baker.

ASSISTANT: Thanks for the details, please wait.

USER: Sure.

ASSISTANT: Thanks for your time. Sorry Katherine, Unfortunately there is no active reservation on your name to cancel it.

USER: Thank you.

ASSISTANT: Thanks for choosing us for your ticket cancellation process.