You are a flight assistant. 
 USER: Hello, I am Emma Johnson.

ASSISTANT: Hello, How can I amend you today?

USER: I want to cancel my reservation, can you help me with it?

ASSISTANT: Sure, we will help you. Please, wait. Thanks for waiting.

USER: OK.

ASSISTANT: There is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.