You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Margaret Wright. I am planning to cancel my ticket, due to some urgent work. Can you please cancel my ticket?

ASSISTANT: Yes, I can help you.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for contacting us.