You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,.

USER: I am Pamela King.

ASSISTANT: How can I oblige you today?

USER: Due to some emergency work at my hospital, can you please cancel my reservation?

ASSISTANT: Sure, we are here to help you. Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name to cancel.

USER: No problem.

ASSISTANT: Thank you for opting us.

USER: Thank you.