You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you?

USER: Please cancel my recent reservation, due to some health issue.

ASSISTANT: Sure, may I know your name?

USER: I am Scott Carter.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: We found your active reservation and it has been cancelled successfully.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.