You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: My name is Charles Jones. I want to cancel my reservation due to cancel of my family tour trip.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: I found reservation with your name. Shall I proceed to cancel the reservation?

USER: You can proceed to cancellation.

ASSISTANT: Your reservation has been cancelled.

USER: Thanks for your service.

ASSISTANT: Thank you, for reaching us.