You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure, I am glad to help you with the ticket cancellation. I need some basic information to check your ticket details, can you please tell me your full name?

USER: My name is Brian Davis.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation by this name. Shall I cancel your ticket?

USER: Sure, you can proceed.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thanks for your help.

ASSISTANT: Thank you for availing us.