You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Helen Taylor here.

ASSISTANT: Glad to meet you Helen.

USER: I want to cancel my reservation, due to heavy rains.Can you please help me?

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Ok.

ASSISTANT: Sorry to inform you Helen, there are no flights reserved on your name.

USER: That's ok, thank you for the help.

ASSISTANT: It's my job Helen. Thank you for reaching us.

USER: Welcome.

ASSISTANT: Have a good day.