You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I guide you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, please share your good name.

USER: I am Virginia Mitchell.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for your time, there is no active reservation found with the given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you.