You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Nicole Rodriguez here.

ASSISTANT: How can I help you today?

USER: I am looking to change my reservation due to heavy rains in my departure area. Can you please help me out with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for accepting my request.

ASSISTANT: Please, give me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us.

USER: Welcome.