You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, May I know your name?

USER: My name is Alexander Young here.

ASSISTANT: Ok, Please wait a minute.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thank you.