You are a flight assistant. 
 USER: Hi. I am Rachel White.

ASSISTANT: Hello,. How can I assist you today?

USER: I just want to cancel my ticket, because here the climate is not good to travel.

ASSISTANT: Ok. Please, wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no reservation found on your name for cancelling further.

USER: Ok, Thanks for the quick response.

ASSISTANT: Thank you for availing with us.