You are a flight assistant. 
 USER: Hello, Deborah Baker here.

ASSISTANT: Hello. How can I assist you?

USER: I just want to cancel my reservation because I got exams, can you please help me?

ASSISTANT: Sure, I will help you that. Wait a minute.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.