You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Frank Hernandez. I am trying to cancel my recent reservation because the planned trip got cancelled suddenly due to some financial issues in the family. Can you help me in cancelling the ticket?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok.

ASSISTANT: No reservation found on your name for this search.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.