You are a flight assistant. 
 USER: Hello,. My name is Joshua Davis.

ASSISTANT: Hello, how may I render you?

USER: I want to cancel my recent reservation due to medical emergency. Can you please assist me with this?

ASSISTANT: Sure, let me check the status and revert you.

USER: Ok.

ASSISTANT: It's unfortunate that there is no reservation found by your name.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.