You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I serve you today?

USER: My name is Brenda Campbell.

ASSISTANT: Ok.

USER: I need a ticket to PHX from BOS.

ASSISTANT: Ok.

USER: Please provide direct flight.

ASSISTANT: Share your travelling dates please.

USER: Sure. I will return by 12/10 and departure on 12/08.

ASSISTANT: Thanks for sharing your details. We could not find a direct flight for you.

USER: Thanks for the help.

ASSISTANT: Thanks for choosing our service.