You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Can you help me to cancel the reservation which I had done recently?

ASSISTANT: Sure, may I know your name?

USER: My name is Eric Roberts.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: That is ok, thank you for assisting me.

ASSISTANT: Thank you.