You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I want to change my reservation. Can you please help me out?

ASSISTANT: Sure, can you please let me know your name?

USER: I am Amanda Thomas.

ASSISTANT: Please allow me 2-3 minutes.

USER: Ok.

ASSISTANT: Thank you for waiting, Amanda Thomas. Sorry, there is no active reservation found under your name to change.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.