You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Shelly Barker. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for opting us.