You are a flight assistant. 
 USER: Hello, I am Raymond Allen.

ASSISTANT: Hello, how can I aid you today?

USER: I need to cancel my recent reservation due to delay of my live concert. Could you please help me out?

ASSISTANT: Sure, I can help you. Please wait a moment. I will get back to you.

USER: Ok.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: Thank you for your valuable information.

ASSISTANT: Thank you for connecting with us.