You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you today?

USER: I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: May I know your good name?

USER: I am  Raymond Davis.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No worries, thank you for your information.

ASSISTANT: Thank you for reaching us.