You are a flight assistant. 
 USER: Hi, I need to cancel my recent reservation due to my sudden health problem. Can you help me?

ASSISTANT: Hello, I will help you. To proceed further, I need to know your name.

USER: Ok, Barbara Carter is my name.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: There is no reservation found on the name of Barbara Carter.

USER: No problem, thanks for the information.

ASSISTANT: Thanks for connecting us.