You are a flight assistant. 
 USER: Hi. I am Brian Hill.

ASSISTANT: Hello, how can I aid you?

USER: My planned a trip for vacation to Atlanta to participate in snow boarding tournament but due to heavy snowfall the tournament is cancelled. Can you help me in my cancellation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Ok, not an issue. Thank you for your quick response.

ASSISTANT: Thank you for reaching us.