You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jason Wright.

ASSISTANT: How can I aid you?

USER: I am planning to change my reservation to another destination, so can you help me to change my reservation?

ASSISTANT: Sure, please allow me a moment to check for your previous reservation status is active or not.

USER: Ok.

ASSISTANT: Sorry Wright, there is no active reservation have been found under your name in our database to amend it.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.