You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me to change my active reservation?

ASSISTANT: Sure, may I know your good name please? Please wait for a moment.

USER: Myself Amy Hall.

ASSISTANT: Sorry, there is no reservation found on your name in our database to change.

USER: Ok, no problem. Thank you.

ASSISTANT: You are welcome.