You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I will help you. May I know your good name please?

USER: Sure, Deborah Allen here.

ASSISTANT: Please wait for a while.

USER: Sure, take your own time.

ASSISTANT: Thanks for your time, there is no active reservation found on your name.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for approaching us.