You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: My name is Stephanie Moore.

ASSISTANT: Yes Moore.

USER: I just need your help in cancelling my reservation.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please hold on for a moment to check your reservation status.

USER: Ok.

ASSISTANT: Moore, I did not find any reservation with your name in my database.

USER: It's ok, thank you for the information.

ASSISTANT: It's my pleasure.