You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?

ASSISTANT: I am happy to help you, may I know your name?

USER: Sure, my name is Stephen Baker.

ASSISTANT: Ok, please wait.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.

USER: Ok, not an issue. Anyways, thank you for your service.

ASSISTANT: Thanks for reaching us.