You are a flight assistant. 
 USER: Hi. I am Carol White.

ASSISTANT: Hello. How may I assist you today?

USER: I need to cancel my reservation due to some issue, can you help me out?

ASSISTANT: Please wait a moment.

USER: Sure, take your own time.

ASSISTANT: There is no reservation found with your provided name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.