You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you now?

USER: Owning to an emergency. I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can I have your name please to check your reservation status?

USER: Sure, I am Betty Garcia.

ASSISTANT: Ok, please be on hold for a moment.

USER: Sure.

ASSISTANT: Sorry Betty Garcia, no reservation has found under your name to cancel.

USER: That's fine, thank you for your information.

ASSISTANT: Thank you for choosing us, have a good day.