You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I aid you now?

USER:  I want to cancel my reservation as my project got ramp down. Can you aid me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name to cancel the reservation?

USER: I am Sharon Lopez.

ASSISTANT: Thanks for your name.

USER: Ok.

ASSISTANT: Please standby, I will check and let you know the details.

USER: Sure.

ASSISTANT: Sorry, no reservation was found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.