You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: My name is Ashley Turner. I want to cancel my reservation due to health problem.

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok, take your time.

ASSISTANT: I found your reservation and successfully cancelled your reservation.

USER: Thank you for helping me.

ASSISTANT: You are welcome. Thank you for reaching us.