You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I serve you today?

USER: As my meeting got cancelled, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I am here to assist you with cancelling your ticket.

USER: Thank you.

ASSISTANT: Can I have your full name as it is in the previous ticket please?

USER: My previous reservation has done with the name Rachel Wright.

ASSISTANT: Ok, please wait a minute. I will check and then let you know.

USER: Sure, take your own time.

ASSISTANT: Sorry, I have checked your name in the confirmation chart list but I didn't found your ticket status.

USER: Ok, not an issue. May be something went wrong while booking. Thank you for providing information.

ASSISTANT: Yes, that might be the reason. You are welcome. Thank you for choosing us.