You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Ruth Phillips. I want to cancel my reservation due to  sudden demise of my cousin. Can you help me?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Ok, thank you for informing me.

ASSISTANT: Thanks for reaching  us.