You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. how can I address you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please provide me your name to cancel your ticket.

USER: Sure, My name is Shirley king.

ASSISTANT: Sorry, we didn't found any active reservation on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for contacting us.