You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you. Please provide the name on which ticket was reserved.

USER: I am Amanda Scott.

ASSISTANT: Sorry, there is no reservation existing on your name.

USER: No problem, thanks for checking.

ASSISTANT: You are welcome, have a nice day.