You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I best address you?

USER: I am Scott Scott, I want to cancel my recent reservation as my trip to Caswell house got postponed. Please help me out with cancellation.

ASSISTANT: Sure, I would be happy to help you. Please give me a moment.

USER: ok.

ASSISTANT: Sorry there is no reservation found on your name.

USER: No issues, thank you.

ASSISTANT: Thanks for contacting us, have a great day.