You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you now?

USER: I need to cancel my recent reservations, can you please help me?

ASSISTANT: Sure, may I know your name?

USER: Myself Laura Nelson.

ASSISTANT: Sorry there is no active reservation on your name Laura Nelson.

USER: That's ok, thank you for searching the details.

ASSISTANT: Thank you.