You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you today?

USER: I want to cancel my flight reservation as I am unwell, can you please help me?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Myself Dorothy Young.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for availing us.