You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Is this flight ticket booking agency?

ASSISTANT: Yes, welcome to our agency. How may I assist you at this moment?

USER: I want to cancel my previous reservation, because I have some other important work on that day, so can you cancel my reservation?

ASSISTANT: Definitely, I will help you on that.

USER: Thanks.

ASSISTANT: Could you please provide your name to check your reservation status?

USER: Sure, my name is Amanda Scott.

ASSISTANT: Ok Amanda, please be on hold.

USER: Ok.

ASSISTANT: Sorry to inform you, there is no reservation found under your name in our records.

USER: It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.