You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I help you?

USER: Please book a ticket from New York, NY-EWR to San Francisco, CA-SFO.

ASSISTANT: Sure, may I know your journey dates please?

USER: My journey dates are from 08/09 to 08/11.

ASSISTANT: Can I have your good name please?

USER: My name is David Davis.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is a direct flight available for you Davis, is that ok for you?

USER: Please do not book direct flight. Thank you.

ASSISTANT: Fine, thank you for choosing us.