You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Virginia Roberts here. I would like to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?

ASSISTANT: Please wait a moment to check the reservation status.

USER: Sure.

ASSISTANT: Sorry, no reservation found by your name.

USER: Ok, not an issue.

ASSISTANT: Thank you.

USER: Thank you for the information.