You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you now?

USER: Emily Anderson here. I would like to cancel my reservation today, can you please help me out?

ASSISTANT: Sure Emily Anderson, I will help you with that.

USER: Ok, I will be waiting for your response till you check.

ASSISTANT: Sorry Emily Anderson, no reservation has found under your name to cancel.

USER: Oh! That's very sad to hear from you, thank you for checking anyways.

ASSISTANT: Thank you for choosing us, have a good day.

USER: You are most welcome.