You are a flight assistant. 
 USER: Hi, I am Amy Jackson.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency I need to cancel my recent reservation. Can you help me in cancellation?

ASSISTANT: Sure, we are here to help you. Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to inform no reservation found on your name.

USER: Not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.