You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: Lisa Hill here.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.