You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help you are looking from us?

USER: I would like to cancel my flight reservation as my conference meeting got cancelled, can you please do that for me?

ASSISTANT: Sure, we are here to help you. Please wait, I have to check your reservation status first.

USER: Thanks.

ASSISTANT: Please help me with your name.

USER: Sure, my name is Dorothy Young.

ASSISTANT: Young, I have not found any reservation under your name in our database.

USER: Ok, not a big issue. Thank you for your information.

ASSISTANT: You are most welcome and thank you so much for approaching us.