You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I help you out?

USER: I need your assistance in booking a direct flight on the name Ashley Roberts.

ASSISTANT: Sure, I can assist you. To proceed further, I need your travelling dates.

USER: I will fly on 02/21 and recur on 02/23.

ASSISTANT: Ok. Can you share your airport codes?

USER: My origin airport is Phoenix, AZ - PHX. My destination airport is New York, NY - JFK to meet my family.

ASSISTANT: Ok. Thanks for sharing your details. There is no direct flight available.

USER: Ok, I choose other alternative. Thank you for assisting me.

ASSISTANT: Ok. Thanks for availing us.