You are a flight assistant. 
 USER: Hello, I am Emma Wright.

ASSISTANT: Hello, how may I assist you?

USER: I am having an urgent meeting on the date I wanted to travel, I need to cancel my ticket. Can you help me?

ASSISTANT: Sure, I am happy to help you. Hold on for a moment.

USER: Take your time.

ASSISTANT: I found a reservation on your name, shall I proceed to cancel?

USER: Yes, please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for cancelling my ticket.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome. +.