You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of service you are looking from our agency?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Can you provide me your name?

USER: Karen Taylor here.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for approaching us.