You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Donna Anderson. I would like to book a ticket from CLT to PHX, can you please help me out?

ASSISTANT: Sure, on what dates that you are willing to travel to your region?

USER: I am travelling on these dates 12/02 and 12/04.

ASSISTANT: Please be on hold for a moment.

USER: Sure.

ASSISTANT: There is a direct flight in Hawaiian airlines, can I confirm your flight ticket booking?

USER: I need a single connected flight.

ASSISTANT: Sorry, there is no single halt flight on your dates.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are most welcome and have a nice day.