You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to Snow-Storms my Business trip got cancelled, could you cancel my reservation?

ASSISTANT: Sure, please wait for a moment.

USER: My name is Kevin Edwards.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: Thank you for your help.

ASSISTANT: Thank you and have a nice day.