You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Owing for an emergency, I want to cancel my flight reservation. Can you please help me?

ASSISTANT: Sure. I will help you with that. May I know your name for further process?

USER: Sure, my name is Jessica Brown.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: There is no previous reservation available under your name.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for contacting us.