You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be your helping hand?

USER: As my daughter is unwell, I want to cancel her reservation. Can you please help me?

ASSISTANT: Sure, could you please provide the name on which the ticket has been booked?

USER: Yes, the ticket is reserved on the name of Kathleen Green.

ASSISTANT: Ok, please wait a moment I will check the details and proceed further.

USER: Sure.

ASSISTANT: Sorry to say, I did not find any reservation on her name.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for choosing us, have a good day.