You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My holiday trip has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Oh! That's sad to hear, can you tell me your name please?

USER: Sure, my name is Gary Edwards.

ASSISTANT: Ok, give me a moment to check.

USER: Sure, take your time.

ASSISTANT: Gary Edwards, no reservation was found by your name. Sorry for the inconvenience by our agency.

USER: Ok, no issues. My brother might have cancelled my reservation. Anyways, thank you for checking.

ASSISTANT: Have a great day Gary Edwards.