You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am George Allen.

ASSISTANT: How may I help you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Ok, please hold on a moment.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name in our database with your name. Thanks for choosing us.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Welcome, have a good day.