You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my reservation, due to some problems I am unable to travel those dates, can you please cancel my flight ticket?

ASSISTANT: Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?

USER: Thanks, my name is Shirley Roberts.

ASSISTANT: Ok, please wait a moment to check.

USER: Ok.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: Oh! May be I am not booked my ticket properly at that time.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Thank you for your information.