You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you for today?

USER: Kenneth White here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: I am here to help you about that White.

USER: Ok, I will wait.

ASSISTANT: Sorry White, there are no active reservations under your name to cancel.

USER: Anyway, thanks for the information.

ASSISTANT: You are most welcome, thank you for reaching out here.