You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Katherine Garcia.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry there is no reservation found with your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.