You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Richard Taylor, want to cancel my ticket. Can you help me?

ASSISTANT: Yes, I will assist you with that. Please wait a moment.

USER: Ok.

ASSISTANT: There is no reservation found on your name to cancel, sorry the inconvenience.

USER: It's ok, thank you.

ASSISTANT: Thank you for choosing our agency.