You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to change my reservation, can you pleas help me with that?

ASSISTANT: Sure, can I know your name?

USER: Joseph Hall here.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.