You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to change my existing reservation, due to some health issue. Can you please help me out?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is John Young.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: John Young, we haven't found any reservation under your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.