You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to help you with your concern. May I know your name please to check your reservation status?

USER: My name is Pamela Smith.

ASSISTANT: Please hold on a moment.

USER: Ok, I will wait.

ASSISTANT: Pamela Smith, no reservation has been found on your name in our database.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.