You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you please cancel my recent reservation?

ASSISTANT: Sure, can I have your name please?

USER: I am Jessica Wilson.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thanks for approaching us.