You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Yes, I can help you. Can I know your name for checking your previous reservation?

USER: My reservation was done under the name Joseph Perez.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.