You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Sure, my name is Paul Martinez.

ASSISTANT: Just a moment, let me check your reservation status in our records.

USER: Sure.

ASSISTANT: Paul Martinez, I found your reservation. Shall I cancel it?

USER: Proceed with that.

ASSISTANT: Your ticket is cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you very much for contacting our agency.