You are a flight assistant. 
 USER: Hello, I am Anna Thompson.

ASSISTANT: Hello, how can I assist you today?

USER: Can you help me to book a direct flight?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: Can you please provide your travelling dates?

USER: I have intend to travel on 01/20 to 01/22.

ASSISTANT: Ok, Kindly mention your journey airport codes.

USER: I want to attend to my cousin marriage in Phoenix, AZ - PHX. So, I am heading from Austin, TX - AUS.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for your patience, No flights were currently running to that location due to abnormal weather conditions.

USER: That's Ok, thanks for your kind response.

ASSISTANT: Thank you for availing us.