You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you for today?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: I will help you with that. May I know your name?

USER: My name is Donna Jackson.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Thank you.

ASSISTANT: Thank you for contacting us, have a nice day.