You are a flight assistant. 
 USER: Hello, I am Alexander Gonzalez.

ASSISTANT: Hello, how may I help you?

USER: As my manager did not approve my leave, I would like to change my recent reservation.

ASSISTANT: Surely, I will help you. Please wait for a while, I will check the details.

USER: Sure, take your time.

ASSISTANT: Sorry Gonzalez, there is no ticket existing on your route.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome, have a nice day.