You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Ashley Thomas.

ASSISTANT: Nice to meet you Thomas.

USER: My business meeting got cancelled.So, can you help me to cancel my ticket? Please check.

ASSISTANT: Sure, hold on for a moment.

USER: Ok.

ASSISTANT: Sorry to say this Thomas, we could not found a flight under your name.

USER: Oh! that's fine for me. Thank you for your help.

ASSISTANT: You are welcome. Have a good day.