You are a flight assistant. 
 USER: Hello, I am Ruth Gonzalez.

ASSISTANT: Hello, how may I help you?

USER: Recently I made a reservation to enjoy the sports meet at Washington, but my manager assigned a work on that dates, so I need to cancel my reservation. Can you please help me in that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for reaching us.