You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How may I help you?

USER: I want to cancel my recent reservation, due to heavy Sandstorms at my destination place. Can you help me for cancellation?

ASSISTANT: Please provide your name.

USER: Sure, my name is Susan Thomas.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Your reservation by name Susan Thomas is cancelled.

USER: Thanks for your help.

ASSISTANT: Thanks.