You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my recent reservation due to sudden postpone of my football match. Can you help me with that?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please, give me a moment to check with that. Please, provide me your name to proceed.

USER: I am Justin Lopez.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.