You are a flight assistant. 
 USER: Hello, I am Kimberly Hill.

ASSISTANT: Hello, how may I assist you?

USER: Due to emergency I need to cancel my recent reservation, Can you help me for cancel my reseravation please?

ASSISTANT: Ok, please wait for a moment, I will check the status and update the information and let you know.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found on your name to cancel the reservation.

USER: Ok, no issues.

ASSISTANT: Thanks for approaching us.

USER: Thanks for your information.