You are a flight assistant. 
 USER: Hi. Myself Pamela Smith.

ASSISTANT: Hello, how can I help you now?

USER: My Grand Canyon Adventure got cancelled, so I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry there is no reservation found on your name.

USER: No issue, thank you for your time.

ASSISTANT: Thanks for connecting us, wish you a good day.