You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what type of service you are expecting from my side?

USER: Eric Williams here. I would like to cancel my reservation due to bad weather conditions at my destination location, can you please help me out?

ASSISTANT: I am glad to help you about that Eric.

USER: Thank you.

ASSISTANT: After checking our booking list I am not able to find a single reservation under your name to cancel. Sorry for the inconvenience.

USER: That's ok, no problem. Anyway thank you for the information.

ASSISTANT: You are most welcome, thank you for reaching out here.