You are a flight assistant. 
 USER: Hello, Nancy Martin here.

ASSISTANT: Hello, how can I amend you?

USER: I want to book a flight ticket to Orlando, IL - ORD, to submit my research record at Orlando university. Can you help me for booking from New York, NY - EWR?

ASSISTANT: Sure, Can you please provide your dates of your travel?

USER: Sure, my travelling dates are 12/22 to 12/24.

ASSISTANT: Ok, do you need any halt?

USER: Yes, I need a halt.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thank you for your time. Thanks for remaining so positive, we are unable to provide you flight in between your journey points due to terminal up gradation at your destination airport.

USER: Ok, no issue. Thanks for your help.

ASSISTANT: Thank you for connecting with us.