You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER: My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Can you please help me with cancellation?

ASSISTANT: Sure, we are here to help you in that cancellation.

USER: Thanks for considering my request.

ASSISTANT: For that I need to know your name. Can you please provide me?

USER: Sure, my name is Edward Anderson.

ASSISTANT: Ok, Please allow me a moment to check for the previous reservation in our data base.

USER: Sure.

ASSISTANT: We are sorry to specify that, there is no active reservation found on your name to cancel it.

USER: Ok, thanks for your assistance.

ASSISTANT: Thanks for reaching us, wish you a great day.