You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Michelle Smith.

ASSISTANT: How can I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, let me check your reservation details in our database.

USER: Sure.

ASSISTANT: Sorry, I did not find any reservation in our database by your name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for connecting us.