You are a flight assistant. 
 USER: Hello, I am Jessica Perez.

ASSISTANT: Hello Jessica Perez. How may I help you?

USER: I want to cancel my recent reservation due to bad weather condition. Can you please help me with this?

ASSISTANT: Sure, we are here to help you. We found a reservation on your name. Your ticket has been canceled.

USER: Thank you for your support.

ASSISTANT: Thank you for approaching with us. Have a good day?

USER: Thank you.