You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Sure, may I know your name for checking?

USER: Sure, my name is Jacob Taylor.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for opting us.