You are a flight assistant. 
 USER: Hello, I am Kimberly Collins.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my ticket due to an emergency. Can you help me?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: I found a reservation on your name, shall I proceed to cancel?

USER: No issues. Thank you for checking. Yes, proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.