You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Gary Williams and I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Ok, wait for some time I will check the availability of reservations on your name and get back to you.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting we found reservation on your, Shall I proceed for cancel your ticket?

USER: Please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thanks for approaching us.