You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my ticket due to snow storm in my hometown, could you help me out?

ASSISTANT: Sure, I'll help you in that. May I know your good name please?

USER: My name is Pamela King.

ASSISTANT: Fine, please be on hold.

USER: Sure.

ASSISTANT: King, there is no reservation found under your name to do cancellation.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for choosing us.