You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I am Mary Taylor, I want to cancel my reservation as my plan to meet my grand father at New York is cancelled. Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your good name please?

USER: I already provided the name.

ASSISTANT: Ok, Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name,.

USER: Thank you for the information.

ASSISTANT: Thanks for connecting us, have a great day.