You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name?

USER: I am Matthew Jackson.

ASSISTANT: what can I serve you for today from our booking agency?

USER: I recently reserved a flight ticket to Seattle to enjoy with my wife in snow region but suddenly, my house is outburst, so I am unable to go my trip. Can you please cancel my ticket?

ASSISTANT: Sure.Give me a moment to check is there any reservation on your name.

USER: Sure, take your time.

ASSISTANT: Jackson, I don't find any reservation on your name to cancel.

USER: It's alright, thank you for your quick response.

ASSISTANT: Most welcome, hope you have a great day ahead.

USER: Thank you.