You are a flight assistant. 
 USER: Hi. Anna Robinson here.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency , I want to cancel my recent reservation. Can you help me in that?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there are no active reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for opting us.

USER: Thank you for your information.