You are a flight assistant. 
 USER: Hello, I am Angela Davis.

ASSISTANT: Hello, how may I serve you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with that?

ASSISTANT: Sure, please standby.

USER: Ok.

ASSISTANT: I found reservation in your name and that has been cancelled successfully. Thanks for approaching us.

USER: Thank you for your help.