You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to change my existing reservation due to postpone of my exams, so can you help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Brenda Scott.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name to change.

USER: Not  a problem, thank you for the information.

ASSISTANT: Thank you for reaching us.