You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I would like to cancel my recent reservation  due to some personal issues, will you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name for further process?

USER: Ronald Evans.

ASSISTANT: Ok, please hold on a moment, I will check your previous reservation status.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: There is no previous reservation available under your name.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day Ronald Evans.