You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I would like to cancel my recent reservation, will you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: Thank you for accepting my request, myself Amy Scott.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.