You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I render you?

USER: I want to cancel my reservation, due to the bad weather from the couple of days. Can you help me?

ASSISTANT: Sure, I am here to assist you.

USER: Thanks for the consideration.

ASSISTANT: May I know your name please?

USER: Raymond Roberts, is my name.

ASSISTANT: Please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, but there is no reservation found on your name.

USER: Ok, I think it was not reserved properly. Thanks for informing me.

ASSISTANT: Thank you for availing us, have a good day.