You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you help me to cancel my reservation? Because my exam is cancelled.

ASSISTANT: Sure, may I know your name please?

USER: My name is Kenneth Adams.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for opting us.