You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, I will help you with this. Can you please provide the name to check your reservation status?

USER: Sure, Myself Jeffrey Baker.

ASSISTANT: Jeffrey Baker, there is no active reservation found under your name in our database.

USER: Oh! It may not be booked properly.

ASSISTANT: Thank you for contacting us.

USER: Anyway, thank you for your time.