You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Can you please help me in cancelling my recent reservation? As my health is not in a good condition to do journeys.

ASSISTANT: Sure, I am perky to help you. Please give me sometime, let me check.

USER: Sure.

ASSISTANT: For checking about your request, we need your good name.

USER: My name is Ronald Thompson.

ASSISTANT: Sorry to inform you , there is no reservation found with your name in our records.

USER: Oh! That's ok, may be I have done a wrong booking. Thank you anyways.

ASSISTANT: Thank you for reaching us with a query.