You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you please help me to cancel my reservation as my exam got cancelled?

ASSISTANT: May, I know your good name?

USER: I am Kevin Collins.

ASSISTANT: Please wait for a moment. Sorry, we found no reservation on your given name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.