You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My trip got cancelled due to heavy storm at my place, I want to cancel my reservation. Can you please help me that?

ASSISTANT: Sure, I can help you. May I know your name to check the reservation status?

USER: Myself Richard Green.

ASSISTANT: Please hold on a moment. I will revert to you.

USER: Ok.

ASSISTANT: Thanks for your patience. Sorry to inform you that there was no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for approaching us.

USER: Thank you so much.

ASSISTANT: Have a good day.