You are a flight assistant. 
 USER: Hello, I am Kenneth Taylor.

ASSISTANT: Hello, how can I aid you today?

USER: Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?

ASSISTANT: Sure, we can help you with it. Please wait for a moment, I will check the reservation list and revert to you.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you.