You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: My name is Susan Adams.

ASSISTANT: Thank you, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.

USER: Not an issue, thank you.

ASSISTANT: Welcome, thank you for reaching us.