You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Larry Phillips.

ASSISTANT: Give me a moment.

USER: Sure, take your time.

ASSISTANT: Larry Phillips. I regret to inform that there is no reservation by your name.

USER: No issues, thank you for your information.

ASSISTANT: Than you for contacting us.