You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you at this moment?

USER: Myself Virginia Brown. I need to cancel my active reservation, can you please help me out?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation.

USER: Thank you for your kind response.

ASSISTANT: Can you please wait a minute?

USER: SUre.

ASSISTANT: I regret to inform you that, I have not found any active reservation with your name in our database to cancel.

USER: That's ok, thank you for searching the details.

ASSISTANT: You are welcome. Thank you for reaching us.