You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be at your assistance?

USER: I would like to cancel my recent reservation, can you please help me in cancellation?

ASSISTANT: Sure, may I know your name please?

USER: Ronald Evans is here.

ASSISTANT: Wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.