You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: Can you be my helping hand in cancelling my recent reservation due to sudden demise of my grandfather?

ASSISTANT: Sure, may I know your name please?

USER: I am Jacob Martin.

ASSISTANT: Ok, please stand by I will get back to you.

USER: Sure.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for availing us, have a nice day.

USER: Thank you for quick service.