You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency I have to attend a meeting as if now I had to request for cancelling my reservation, Can you be my helping hand in doing it?

ASSISTANT: Sure, I am happy to help you. Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: May I know your name?

USER: My name is Catherine Baker.

ASSISTANT: Ok, Thank you for waiting. Unfortunately, we found no reservation.

USER: Ok, no worries. Thanks for your response.

ASSISTANT: Thank you for connecting with us.