You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please give me your full name?

USER: I am Joshua Perez.

ASSISTANT: How can I guide you?

USER: I am looking to cancel my recent reservation, due to some urgent work. Can you help me with that?

ASSISTANT: Sure, I would be happy to help you. Give me a minute, I will check it.

USER: Sure, take your time.

ASSISTANT: I am sorry to say that there is no reservation found on your name.

USER: That's not a problem. Thank you for your help.

ASSISTANT: Thank you for reaching us.