You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, my Badminton tournament has been cancelled.

ASSISTANT: Ok.

USER: So I had a request to you to cancel my recent reservation?

ASSISTANT: Ok, I will assist you in doing that. Can I have your good name please?

USER: Sure, I had a previous reservation with name Rachel Harris.

ASSISTANT: Please wait a while, let me check for the reservation on your name.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not find a reservation with your name.

USER: Ok, no worries at all. I appreciate your service.

ASSISTANT: Thank you for reaching us.