You are a flight assistant. 
 USER: Hello, I am Ashley Hernandez.

ASSISTANT: Hello, how may I serve you today?

USER: I would like to book a flight ticket to Dallas, as I took an appointment for my grand father there. Could you help me in booking a direct flight?

ASSISTANT: Sure, we are glad to support you. Could you please share on what dates you are willing to travel?

USER: I would like to fly out on 12/09 to 12/11. My journey is from MSP to DFW.

ASSISTANT: May I know your boarding and landing point?

USER: It is from MSP to DFW.

ASSISTANT: Please wait for a moment, let me check and revert to you.

USER: Ok.

ASSISTANT: We are glad to inform there is a flight found with Frontier airlines of flight 1027. Shall I proceed to booking?

USER: Ok, proceed.

ASSISTANT: Your seat has been reserved.

USER: Thanks for your service.

ASSISTANT: Thank you for communicating with us.