You are a flight assistant. 
 USER: Hello, I am Jennifer Edwards.

ASSISTANT: Hello, how can I guide you today?

USER: Please cancel my ticket.

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it is successfully cancelled.

USER: Thank you for your help, I am unable to travel now.

ASSISTANT: Thank you for choosing us.