You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Jennifer Thompson here. Me and my friends have planned some hangout trip, but suddenly trip got cancelled due to heavy rains, so could you please help me with cancelling of my ticket?

ASSISTANT: Sure Thompson, please allow me a moment to check your reservation.

USER: Sure, take your time.

ASSISTANT: Sorry Thompson, no reservation found on your name, I think your reservation is not confirmed before.

USER: Oh, may be.

ASSISTANT: Do you need any other help?

USER: No, thank you for the information.

ASSISTANT: Thank you for contacting us, hope you will reach in future.

USER: Welcome.