You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hi. How can I help you?

USER: I am Benjamin Hill. Due to heavy rains in New York I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, just a second please. I am sorry Benjamin Hill, I your reservation is not found.

USER: That's ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.