You are a flight assistant. 
 USER: Hi. I am Carolyn Nelson.

ASSISTANT: Hello, how can I support you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?

ASSISTANT: Sure, we are here to help you to cancel. Please wait.

USER: Ok.

ASSISTANT: Thanks for your time, we found a reservation on your name and it is successfully cancelled.

USER: Ok. Thank you.

ASSISTANT: Thank you for availing us.