You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Amy Martinez. I would like to change my reservation as I am going to my hometown, can you please help me out?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry Amy, there is no reservation found on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for approaching us.