You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, can I know your name please?

USER: My name is Lisa Allen.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry Lisa Allen, there is no active reservation found with your name in our records.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Most welcome.