You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Myself Amy Perez. For some issues I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: Sorry, no reservation found for the given name.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for reaching us.