You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, may I know your good name please?

USER: My name is Margaret Clark.

ASSISTANT: Ok, how can I help you Margaret?

USER: I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?

ASSISTANT: Sure, we will help you.

USER: Thank you.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: We found your reservation, shall I proceed to cancel?

USER: Yes, proceed.

ASSISTANT: Ok, your reservation has been cancelled successfully. Your money will be credited in your account. Thanks for choosing us, have a great day.

USER: Thank you for the help.