You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I made a reservation few days ago to visit my uncle house, but due to some urgent work my uncle went to New York. Now I want to cancel my ticket.

ASSISTANT: Sure, please wait for a while I will check the status and revert to you.

USER: Can you help me?

ASSISTANT: Can I know your good name please?

USER: My name is Ryan Moore.

ASSISTANT: Sorry to inform you, unfortunately no reservation found on your given name.

USER: Ok.

ASSISTANT: Thank you for communicating with us.

USER: Thank you for helping me.