You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Ruth Martinez. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I am here to help you. Please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it has been cancelled as per your request.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a good day.