You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best assist you now?

USER: I am planning to change an existing reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, I can change your reservation right now. Before that I need to know your good name please?

USER: Sure, my name is Elizabeth Phillips.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thanks for approaching us, wish you a nice day.