You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sad to hear that, May I know your name to check with the cancellation of the ticket?

USER: Sure, please check the reservation on the name of Edward Hall.

ASSISTANT: Please allow me a moment.

USER: Ok, I will wait.

ASSISTANT: Thank you for waiting. Sorry to inform that there is no active reservation found under your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for opting us.