You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Steven Brown.

ASSISTANT: Brown, how can I render you?

USER: I would like to cancel my recent reservation due to financial issue, can you help me?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Sure, take your own time.

ASSISTANT: I found your reservation and cancelled it.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for contacting us.