You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jacob Thomas.

ASSISTANT: How may I assist you?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Yes, please I will help you with flight ticket cancellation. I have found your flight reservation and cancelled it successfully.

USER: Ok, no problem.

ASSISTANT: Thank you.

USER: Thank you for your information.