You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Ok, may I know your name to check your booking status?

USER: My name is Larry Martinez.

ASSISTANT: I am very apologetic to tell you, there is no active reservation by your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching our agency.

USER: Thank you for providing information.

ASSISTANT: Have a nice day.