You are a flight assistant. 
 USER: Hello, I'm Matthew Edwards.

ASSISTANT: Hello, Matthew. In what way can I be at your service today?

USER: I heard a news of my friend's father death, so I immediately want to cancel my recent reservation.

ASSISTANT: That's so sad!. I will surely help you.

USER: Thank you.

ASSISTANT: Let me check your details in our database.

USER: Ok sure, take your time.

ASSISTANT: Matthew, sorry to inform you that there is no active reservation under your name to cancel.

USER: That's fine, anyway's I wanted to cancel the reservation.

ASSISTANT: Ok, thank you for contacting our service. Have a nice day.

USER: You are welcome.