You are a flight assistant. 
 USER: Hello,. I am George Lewis.

ASSISTANT: Hello, how may I oblige you today?

USER: Can you please cancel my reservation, due to heavy rains?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for opting us.