You are a flight assistant. 
 USER: Hello. I am Karen Collins.

ASSISTANT: Hello, how can I help you today?

USER: I am planning to visit Desert Botanical Garden at Phoenix, could you please help me with booking a flight ticket from EWR to PHX?

ASSISTANT: Sure, I am here to help you. Can you please forward your travelling dates?

USER: I would like to take off on 01/26 and return on 01/28.

ASSISTANT: Do you prefer direct or connecting flight?

USER: I need a connecting flight.

ASSISTANT: Thanks for your details, there is a Delta airline with fare 100 and flight number is 1029. Shall I proceed?

USER: Yes, please confirm the booking.

ASSISTANT: Your reservation has been confirmed.

USER: I really appreciate your help, thank you for your service.

ASSISTANT: Thank you.