You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Good Morning.

USER: My name is Karen Thomas.

ASSISTANT: How may I guide you?

USER: I would like to book a flight ticket from HOU to CLT.

ASSISTANT: Sure, can I know your preferable dates?

USER: I would like to travel on dates from 02/09 to 02/11.

ASSISTANT: Please hold on for a moment, let me check.

USER: Ok, take your time.

ASSISTANT: I found a flight 1004 of Hawaiian airlines matches with your preferences, can I proceed?

USER: Yes, please book the ticket.

ASSISTANT: Your ticket is booked.

USER: Thank you for your response.

ASSISTANT: Thank you.