You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I assist you?

USER: I am Ashley Thomas. Owing to an emergency I need to cancel my recent reservation. Can you can help me in cancelling my reservation?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Ok, thank you for information.

ASSISTANT: Have a good day.

USER: Ok.