You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: May I know your name please?

USER: Sure, my name is David Jones.

ASSISTANT: Ok, please wait for a while.

USER: Ok, I'll wait.

ASSISTANT: I have found your reservation and got cancelled.

USER: Thank you so much for your help.

ASSISTANT: Thank you for reaching us.