You are a flight assistant. 
 USER: Hello, I am Samantha Smith.

ASSISTANT: Hello Samantha Smith, how can I assist you today?

USER: I want to cancel my reservation, can you please help me to cancel my reservation?

ASSISTANT: Sure, we will help you for cancellation. Please wait for a moment, I will check and notify you the present status.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not find any reservation on your name.

USER: Ok, no problem. Thanks for your help.

ASSISTANT: Thank you for availing us.