You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you now?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I will help you with that. Can I have your name to check reservation status?

USER: My reservation was done under the name Stephanie Carter.

ASSISTANT: Ok, please wait a moment and I will check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry Carter, no reservation has found under your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: My pleasure. Thank you for choosing us, have a great day.