You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Please cancel my recent reservation. As budget was very high for our planned trip and we are not able to arrange our budget, so can you help me with this?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Margaret Lee.

ASSISTANT: Please standby.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.