You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Melissa Nelson here.

ASSISTANT: Nelson, how may I render you?

USER: I want to cancel my reservation due bad weather conditions at my destination location, can you please help me out with that?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.