You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Brenda Carter here, I want to reserve my ticket from HOU to IAD, can you please help me?

ASSISTANT: Sure, can I know you travelling dates?

USER: Sure, my planned dates of journey are from 03/09 to 03/11.

ASSISTANT: We found direct flight. Shall I proceed?

USER: But, I need a connecting flight.

ASSISTANT: We have only direct flight here. Shall I proceed?

USER: Please do not book it. Thank you for your service.

ASSISTANT: Ok. Thank you for reaching us.