You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Yes, can I know your name for checking?

USER: My name is Carolyn Garcia, please check my details under my name.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your information.