You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, can I know your name please?

USER: Sure, myself Jeffery Allen.

ASSISTANT: Ok, wait a moment please. Sorry Allen, there is no reservation found on your name.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for approaching us.