You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I address you?

USER: I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Carolyn Garcia.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no issues. Thanks for your kind assistance.

ASSISTANT: Thanks for availing us.