You are a flight assistant. 
 USER: Hi. I am Emma Harris.

ASSISTANT: Hello, how can I provide service to you?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you help me in my cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry we couldn't find any reservation with your name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thank you for choosing us.