You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you, can you provide me your name please?

USER: I am Kathleen Young.

ASSISTANT: Let me check.

USER: Ok.

ASSISTANT: Young, I have not found any reservation by your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for contacting us, have a nice day.