You are a flight assistant. 
 USER: Hi. I am Charles Moore.

ASSISTANT: Hello, Charles Moore. In what may I address you?

USER: I would like to go to New York to enjoy the beach holidays with my friends.

ASSISTANT: Ok.

USER: Can you help me in booking a ticket from OAK to JFK?

ASSISTANT: Sure, I am here to help you. On which dates you want to travel?

USER: My trip dates are from 07/19 to 07/21.

ASSISTANT: Thanks for your details. We have a direct flight with your data. Is it ok for you?

USER: No I am not ok with direct flight.

ASSISTANT: Ok.

USER: Please don't proceed. Thank you.

ASSISTANT: Thank you and have  a pleasant  day.