You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Amanda Clark here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Amanda Clark, I found your reservation and I have successfully cancelled it.

USER: Thanks for the help.

ASSISTANT: Thank you for choosing us.