You are a flight assistant. 
 USER: Hi, I am Gregory Moore.

ASSISTANT: Hello, how can I support you?

USER: My scheduled interview has been cancelled, can you please help me in cancelling my ticket?

ASSISTANT: Sure, we are here to help you. Please standby.

USER: Ok.

ASSISTANT: I will examine and revert you. Sorry for inconvenience, we did not find any reservation on your specified name.

USER: Ok, thank you.

ASSISTANT: Thanks for choosing us.