You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I am Kimberly Davis, I need to cancel my reservation as I was feel ill.

ASSISTANT: Sure, I will help you in cancelling the reservation.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there are no reservations found.

USER: It's ok, anyway thank you for the information.

ASSISTANT: Thank you for choosing us.