You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, may I know your name please?

USER: Sure, myself Raymond Adams.

ASSISTANT: Wait a while, kindly.

USER: Sure, I will wait for your response.

ASSISTANT:  Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.