You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am unable to travel to airport to board my flight due to severe accident in my way to airport. So, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please provide your name to check the reservation list?

USER: My name is Brandon Edwards.

ASSISTANT: Ok, wait a minute please.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to inform no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.