You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name please?

USER: Because of my ill health I need to cancel my recent reservation.

ASSISTANT: Sure, can you please specify your name to cancel your reservation?

USER: My name is Ashley Davis.

ASSISTANT: I found reservation on your name. Shall I cancel this reservation?

USER: So, please cancel my ticket.

ASSISTANT: Ok Davis, your reservation has cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you, for contacting us.