You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is Kathleen Scott.

ASSISTANT: Please wait a moment.

USER: Ok,.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Ok, no issues, thanks for the information.

ASSISTANT: Thank you.