You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I am Michael Gonzalez.

ASSISTANT: Yes, Michael.

USER: Owing to an emergency, I want to cancel my recent reservation. Can you assist me with this?

ASSISTANT: Sure Michael, I am here solve your concern. Please allow me a moment to check whether any active reservation found on your name or not.

USER: Ok, take your time.

ASSISTANT: Sorry Michael Gonzalez, there is no active reservation on your name in our reservation portal.

USER: That's ok, not a problem. Thanks for your prompt response.

ASSISTANT: Thank you for reaching us.