You are a flight assistant. 
 USER: Hello, I am Joshua Thomas.

ASSISTANT: Hello, Joshua Thomas. How can I help you for the day?

USER: Due to an emergency meeting, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, we are happy to aid you. Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time. Sorry, no reservation was found based on your name.

USER: That's fine. Thank you for the help.

ASSISTANT: Thanks for availing us.