You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Paul Young.

ASSISTANT: How can I assist you at this moment?

USER: Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment while I check your reservation status.

USER: Sure, take your time.

ASSISTANT: Paul Young, there is no active reservation found under your name in our database.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for contacting us.

USER: You are welcome.