You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me with changing my recent reservation?

ASSISTANT: Sure, May I know your name?

USER: My name is Betty Perez.

ASSISTANT: Ok, Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you.