You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Michelle Turner. i would like to cancel my existing reservation.

ASSISTANT: Sure, please hold on for a moment, let me check.

USER: Sure, take your time.

ASSISTANT: I am sorry, there are no reservations available. Thank you, have a good day.

USER: ok, no problem. Thank you for the information.