You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me to cancel my reservation due to heavy rains?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Let me know your good name please.

USER: Sure, my name is Steven White.

ASSISTANT: Ok, please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry to inform you that, there was no reservation found on your name to cancel it.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.