You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I need to cancel my recent reservation, can you help me?

ASSISTANT: Sure, we are happy to help you. May I know your good name?

USER: I am Stephen Baker.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for availing us.