You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me in this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Paul Lee.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for approaching us.