You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what service you are looking for?

USER: I got a chance in India idol but unfortunately I didn't get a chance in final.So, now I'm not going to Chicago where this event will be held.So, can you now cancel my ticket?

ASSISTANT: Oh! ok, may I know your name please?

USER: Myself Ryan Martin.

ASSISTANT:  Sorry Ryan, I did not found any reservation showing active in our database for updating your reservation, once please look if it might have cancelled previously.

USER: It's not a problem. Thanks for checking.

ASSISTANT: Thank you for approaching us.