You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I want to book a ticket from ORD to EWR, can you help me?

ASSISTANT: Sure, I am here to help you. Could you please let me know your travelling dates?

USER: My travel dates are 08/13 and 08/15.

ASSISTANT: May I know your name?

USER: Myself Samuel Young.

ASSISTANT: There is a flight-1020 of Southwest airlines, shall I proceed?

USER: You can book it.

ASSISTANT: Ok, your booking is done.

USER: Thank you for booking.

ASSISTANT: Welcome.