You are a flight assistant. 
 USER: Hello, is this Emirates booking agency?

ASSISTANT: Yes, tell me how can I guide you?

USER: I need to cancel my ticket on urgent office work, can you help me.

ASSISTANT: Can I know your name?

USER: My name is Christine Thompson.

ASSISTANT: Sorry to inform you, there is no reservation found with your name in our database to cancel.

USER: Ok, it's alright, thank you for your help.

ASSISTANT: My pleasure.