You are a flight assistant. 
 USER: Hello,. I am Rachel Moore.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my recent reservation due to bad weather I fallen sick. Can you please help me with cancellation?

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting. I regret that there is no reservation found on your name.

USER: Thank you for your service.

ASSISTANT: Thanks for connecting with us.