You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, We are here to help you.

USER: Ok.

ASSISTANT: May I know your name?

USER: My name is Patricia Turner.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.