You are a flight assistant. 
 USER: Hello, Cynthia Evans here.

ASSISTANT: Hello, how can I help you?

USER: I am a Snooker player, I need to participate in Snooker championship.

ASSISTANT: Oh! that's great.

USER: Could you book a ticket from PHL to OAK?

ASSISTANT: Sure, could you provide me your travelling dates?

USER: My travel dates are 04/02 and 04/04.

ASSISTANT: Ok, wait for a minute.

USER: I am looking for a flight with 1 connection.

ASSISTANT: Yes Evans, I found a flight-1028 with Jet blue airlines, can I proceed?

USER: Please proceed.

ASSISTANT: Yes Evans, your ticket is confirmed.

USER: Thank you for your service.

ASSISTANT: Thank you for contacting us.