You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure. May I know your name please?

USER: My name is Sharon White.

ASSISTANT: Please wait.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting.

USER: My pleasure.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it. Thank you.

USER: Anyway, thanks for the information.