You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I made a reservation earlier this week to give a seminar but sue to weather conditions I need to cancel it. Can you please help me in that cancellation?

ASSISTANT: Sure, we are ready to help you. May I know your good name please?

USER: My name is Kimberly Allen.

ASSISTANT: OK, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found with your name.

USER: Ok, not a problem. Thanks for your information.

ASSISTANT: Thank you for choosing us, have a good day.