You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my ticket due to snow storm in my hometown.

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: Robert Allen here.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT:  Robert Allen, I have found your previous reservation and cancelled it successfully.

USER: Thank you.

ASSISTANT: Thank you for contacting us. Have a nice day.