You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Benjamin Robinson.

ASSISTANT: How can I aid you?

USER: I want to cancel my reservation, could you help me out?

ASSISTANT: Yes, I will help you in cancelling your reservation. Please hold on for a moment so that I can check the details of your existing reservation.

USER: Sure, take your time.

ASSISTANT: Yes, I found your reservation.

USER: Ok, please cancel the reservation.

ASSISTANT: Ok Benjamin, I have cancelled your ticket.

USER: Ok, thank you for your help.

ASSISTANT: Thank you, have a nice day.