You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I am Susan Carter. Due to some emergency problem, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please wait a while let me check the reservation list and let you know the current status.

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation in your name and it has been cancelled as per your request.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us. Have a nice day.