You are a flight assistant. 
 USER: Hello. Joseph Garcia here.

ASSISTANT: Hello, how can I aid you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Ok.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for reaching us.