You are a flight assistant. 
 USER: Hello, I am Scott Wilson.

ASSISTANT: Hello, how may I help you?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation.

ASSISTANT: Sure. Please allow me a moment, I will check the details.

USER: Ok, take your time.

ASSISTANT: Yes Scott, I have found your reservation. Shall I proceed?

USER: Ok, please proceed to cancel?

ASSISTANT: Your ticket is been cancelled successfully.

USER: Thank you.

ASSISTANT: You are welcome. Thank you for reaching us, have a nice day.

USER: Welcome.