You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Can you please provide me your name?

USER: James King here.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for choosing us, have a nice day.