You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Debra Anderson here.

ASSISTANT: Debra, how may I assist you at this moment?

USER: I would like to cancel my recent reservation due to heavy snowfall in my location.

ASSISTANT: Ok, please hold on for  a moment to check your reservation status.

USER: Ok, take your time.

ASSISTANT: Debra, I did not find any active reservation with your name in my database.

USER: Not an issue, thank you for helping me.

ASSISTANT: It's my pleasure.