You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, good evening!.

USER: I'm looking for an agency which will provide cancellation service also, will your agency provide that service?

ASSISTANT: Yes, we do provide cancellation service also.

USER: Last week I have booked a ticket to Washington but due to heavy floods at my location, I'm unable to step out from my home. Can you please help me out in cancelling my recent reservation?

ASSISTANT: Sure, I will help you in cancelling your reservation. Can you please provide your good name for checking your reservation status?

USER: Sure, I have booked the ticket with the name Kathleen Thompson.

ASSISTANT: Can you please be on hold for a moment?

USER: Yes, I'll be online. Please carry on.

ASSISTANT: Thanks for being on hold. I have searched the database with your name Kathleen Thompson and I couldn't find any active reservation with your details.

USER: Oh! May be I have done a wrong booking, I'll recheck it once and get back to you later. Thank you anyways.

ASSISTANT: Thank you for utilising our service, have a great day.