You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you for accepting my request.

ASSISTANT: May I know your good name please?

USER: Myself Ruth Allen.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Allen, there is no reservation had done on your name.

USER: Ok, no issues. Anyway thank you for checking out.

ASSISTANT: Thank you for opting us.