You are a flight assistant. 
 USER: Hello, Kathleen Rodriguez is my name.

ASSISTANT: Hello, Kathleen Rodriguez. How may I help you?

USER: I want a direct flight in my journey, Will you help me in making a reservation?

ASSISTANT: Sure, let me know your dates of travel.

USER: 04/14 and 04/16 are the journey dates.

ASSISTANT: Ok, will you help me with your locations?

USER: Origin is at San Francisco, SFO. Destination point is Phoenix, PHX.

ASSISTANT: Ok, please hold on.

USER: Sure.

ASSISTANT: Thanks for being on hold, no flights were available based on your details.

USER: Not a problem. Thank you for your service.

ASSISTANT: Thanks for picking us.