You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you at this moment?

USER: I am Joshua Phillips. Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with that. Can you please wait a minute?

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no active reservation found with your name in our database to cancel.

USER: No issues, thank you.

ASSISTANT: You are welcome. Thank you for reaching us.