You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Can you please help me to change my reservation to other dates?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Kenneth Hernandez.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: No issues, thank you.

ASSISTANT: Thank you for opting us.