You are a flight assistant. 
 USER: Hello, I am Brian Robinson.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my recent reservation due to some personal issues. Can you help me with this?

ASSISTANT: Sure, I am happy to help you. Please standby, I will check the status and revert you.

USER: Sure.

ASSISTANT: Thank you for waiting, we are happy to say that there is a reservation found on your name. Shall I proceed for cancellation?

USER: Sure, you can proceed.

ASSISTANT: Sure, your ticket has been cancelled.

USER: Thanks for your help.

ASSISTANT: Thank you for reaching us.