You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Nicholas Hill here.

ASSISTANT: Welcome to our agency Nicholas Hill.

USER: Due to heavy rains in my travel location my business meeting got postpones, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, give me a moment to check please.

USER: Sure, take your time.

ASSISTANT: Sorry to tell you Nicholas Hill, but no reservation found by your name.

USER: Oh! I think the ticket was not booked properly while I am booking.

ASSISTANT: Thank you for reaching us.

USER: Anyways, thank you for the information.

ASSISTANT: Have a nice day.