You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel the recent ticket which is booked in the last week because the planned trip got cancelled due to some important work, can you please help me to cancel the ticket?

ASSISTANT: Sure, please provide your name.

USER: Ok, my name is Ruth Brown.

ASSISTANT: Ok, please wait for a while.

USER: Ok, take your time. I will wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok, not an issue with that. Anyway's thank you for checking the ticket status.

ASSISTANT: Thank you for reaching us.

USER: You are most welcome.