You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you for the day?

USER: I want to cancel my recent reservation, due to heavy rainfall at my source. Can you please cancel my reservation which was made on the name of Brenda King?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Please hold on  for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation, but no reservation has been found on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for choosing us.