You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you?

USER: I want to travel from Houston, TX - IAH to Houston, TX - HOU to meet sister on her birthday. Can you help me with the booking?

ASSISTANT: Sure, could you please help me with your travel dates?

USER: I would like to travel on 09/18 and 09/20.

ASSISTANT: May I know your name, please?

USER: My name is Janet Davis.

ASSISTANT: We found a direct flight in between your journey. Are you comfortable with this?

USER: No. Thank you for the response.

ASSISTANT: Thank you for connecting with us.