You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Sure, I will help you with that. Can you please share me your name?

USER: Margaret Gonzalez here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.