You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Andrew Phillips.

ASSISTANT: How can I help you?

USER: Can you help me to cancel the reservation which I had done yesterday to visit the art gallery at New York but due to heavy snow fall the art gallery is closed. So, can you help?

ASSISTANT: Sure, just a moment please.

USER: Ok, thank you for understanding my concern. Please take your own time.

ASSISTANT: I am sorry no reservation found on your name.

USER: That is ok, thank you for the information.

ASSISTANT: Thank you for choosing us.