You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my flight reservation as I am unwell, can you please help me out?

ASSISTANT: Sure, I will help you. Can you please share your good name?

USER: Sure, my name is Nancy Carter.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for availing us.