You are a flight assistant. 
 USER: Hello, I am Nancy Turner.

ASSISTANT: Hello, how may I abet you today?

USER: Can you please hold me a flight ticket with a direct connection?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: May I know your trip dates?

USER: My trip dates are 06/11 - 06/13.

ASSISTANT: May I know your nearest airport codes?

USER: I want to fly from CO -DEN to reach  NY - JFK.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there are no flights with your specifications.

USER: It's ok, not a problem. Thank you for your information.

ASSISTANT: Thanks for your approach.