You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Please cancel my recent reservation, due to bad weather at my source.

ASSISTANT: Sure, we are here to help you with cancellation. May I know your name?

USER: Sure, I am Ruth Gonzalez.

ASSISTANT: Ok, please wait.

USER: Ok, I will wait.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for availing us.