You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to change my reservation as my plan to go for a heritage tour got postponed. Can you help me?

ASSISTANT: Sure. Tell me your name please?

USER: I am James Smith.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to change it.

USER: Ok, fine, thanks for your assistance.

ASSISTANT: Thank you.