You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, as my grand mother's health is not good. Can you please help me out with it?

ASSISTANT: Yes, I am here to help you. May I know your name please?

USER: Thanks for the response. My name is Shirley Thompson.

ASSISTANT: Ok, please wait a minute.

USER: Ok,sure.

ASSISTANT: Thank you for your time, we found a reservation on your name and it has been cancelled as per your request.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us, have a nice day.