You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, may I know your name?

USER: My name is Sandra Wright.

ASSISTANT: Ok, please wait a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you.