You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Due to heavy rainfall, my political interaction with people has been cancelled. I want to change my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: Please check the reservation in the name of Susan Thomas.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name in our data base.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.