You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Janet Davis.

ASSISTANT: Nice to meet you Janet.

USER: I want to cancel my reservation due to my parents health issue, can you help me in that?

ASSISTANT: Sure, I am here to help you, please wait for a while let me check your status of reservation.

USER: Sure, take your time and get back with me proper response.

ASSISTANT: Actually, there is no reservation caught under your name.

USER: Oh that's fine, may be my brother has canceled it sims.

ASSISTANT: Ok, thanks for contacting us.

USER: Thank you for your help.