You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samuel Green.

ASSISTANT: How may I guide you today?

USER: Owing to an urgency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Yes, I am glad to help you in cancelling the ticket. Can you please provide me sometime to check your ticket status?

USER: Sure, I will wait for your response.

ASSISTANT: I am happy to tell you that, I have found your previous ticket which is booked in the month of march. Can I proceed to cancel your ticket or will you change your decision?

USER: Please go ahead.

ASSISTANT: As per your request, I have successfully cancelled your ticket. The amount will be refunded to your account with in 2 working days.

USER: Thank you for your help.

ASSISTANT: Have a nice day. Thank you for reaching us.