You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I help you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Ok, I am here to help you with that. May I know your good name?

USER: Myself, Emma Smith.

ASSISTANT: Ok, wait for a minute.

USER: Ok.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for approaching us.