You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, please mention your name.

USER: I am Virginia Mitchell.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us.