You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you at this moment?

USER: Emma Jones here.

ASSISTANT: Nice meeting you Emma.

USER: I want to cancel my recent reservation due to some problem. Can you please help me with that?

ASSISTANT: Sure, I am glad to help you with that. Please wait a moment to check.

USER: Ok, take your time.

ASSISTANT: There is no reservation with your name in our records.

USER: Ok, it's not a problem. Anyway thank you for information.

ASSISTANT: Thank you for reaching us, have a great day.