You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I need to change my recent reservation due to some issues, can you help me?

ASSISTANT: Sure, I am here to help you. May I know your name to check with the status?

USER: I am Ronald Garcia.

ASSISTANT: Ronald Garcia, I am afraid that there is no active reservation found under your name to amend.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching our agency.