You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I render you today?

USER: I have to cancel my previous flight booking due to cancellation of cricket match due to rain storm, can you please help me in cancellation process?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know the name on which the ticket has been reserved formerly?

USER: Sure, my name is Robert Taylor.

ASSISTANT: Ok Taylor, hold on for a moment. Let me check. Taylor, I found a reservation on your name. Shall I proceed to cancel?

USER: Sure, you can proceed with flight ticket cancellation.

ASSISTANT: Your ticket has been cancelled Taylor.

USER: Thank you for your enormous help in my flight ticket cancellation.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.