You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Please book me a plane ticket from SFO to CLT.

ASSISTANT: Sure, to book a ticket may I know your name please?

USER: I am James Martin.

ASSISTANT: Can you please share on what dates you have planned to travel?

USER: I will start on Dec 15 and return on Dec 17.

ASSISTANT: Please share me your requirements.

USER: I don't have any specifications. Please proceed.

ASSISTANT: We found a flight with an airline Southwest of flight 1020 in an economy class with single connection. Can I confirm your booking?

USER: Fine, please proceed.

ASSISTANT: Your flight ticket has been confirmed on the name of James Martin.

USER: Thanks for your support.

ASSISTANT: Thank you for reaching us.