You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, I am here to help you. Please provide your name to proceed further.

USER: Sure, I am Virginia Lee.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for availing us.