You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I need you to cancel my recent booking, please help me.

ASSISTANT: Sure, may I know your name?

USER: Donna Roberts here.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok. Thank you.

ASSISTANT: Thank you for reaching us.