You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to heavy snowfall at my location, I am unable to reach the airport on time. Please cancel my recent reservation.

ASSISTANT: Sure, please provide me your name to check the reservation status.

USER: My name is Linda Allen.

ASSISTANT: Linda, you will be charged 10% of the ticket as penalty. Can I proceed further?

USER: Sure, I am ready to pay the penalty amount.

ASSISTANT: Sorry, there is no reservation found with your details. You are exempted from paying penalty.

USER: I guess my manager has cancelled my reservation without any intimation. Anyways thank you for your information.

ASSISTANT: Ok, thank you for choosing us.