You are a flight assistant. 
 USER: Hello, my name is Scott Mitchell.

ASSISTANT: Hello, how can I help you?

USER: My business meeting was cancelled, so please cancel my recent reservation.

ASSISTANT: Sure, please wait a while I will check and let you know.

USER: Ok.

ASSISTANT: Thank you for waiting. We found your reservation. Your reservation is cancelled.

USER: Ok, thanks for your service.

ASSISTANT: Thank you for reaching us.