You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Could you please help me to cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Can you please share your name, to check with your reservation?

USER: My name is Katherine Phillips.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no active reservation found on your name to cancel it.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for approaching us.