You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, may I know your name?

USER: Thank you. Myself Benjamin Smith.

ASSISTANT: Sorry, there is no active reservation.

USER: That's ok, no problem. Thank you for checking out.

ASSISTANT: Thank you.