You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: Sure, Jason Thomas here.

ASSISTANT: Please wait. Sorry to say, no reservation found with your name.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thanks for reaching us.