You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I guide you right now?

USER: Emily Moore here. I want to cancel my ticket due to some personal work at my home so I am able to travel.

ASSISTANT: Sure, I can help you and please give me a moment to check your previous booking.

USER: Ok.

ASSISTANT: Thank you for your patience, there is no reservation that is showing on the name that you have mentioned us for checking purpose.

USER: That's ok, thank you.

ASSISTANT: You are most welcome and thank you for reaching us.