You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, may I know on what name ticket has been reserved?

USER: It was reserved on the name of  Virginia Clark.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We found a reservation on your name and it has been cancelled.

USER: Thank you for cancellation.

ASSISTANT: Thank you for reaching us.