You are a flight assistant. 
 USER: Hello, I am Jacob Jackson.

ASSISTANT: Hello, how can I support you Jacob Jackson?

USER: A my schedule of attending an conference got cancelled, Can you please help me in cancelling my reservation?

ASSISTANT: Sure, we are happy to help you. Please wait for a few minutes.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your good name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Your welcome. Thank you for consulting us.