You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Virginia Taylor.

ASSISTANT: Ok.

USER: I would like to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, please hold on for a moment.

USER: Ok, I will wait for your information.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: It's ok, no problem.

ASSISTANT: Thank you, have a good day.

USER: Thank you for your help.