You are a flight assistant. 
 USER: Hello. Rachel Lewis here.

ASSISTANT: Hello, how may I guide you at this moment?

USER: I would like to cancel my reservation, can you please help me out?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Sure, I will wait for your response.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: That's ok, no issues. Thank you for checking out.

ASSISTANT: Thanks for opting us.