You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can I know your name please?

USER: Sure, my name is Nicholas Wright.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: Thant's ok, thank you for the information.

ASSISTANT: Thanks for contacting us.