You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Paul Thompson want to cancel my reservation owing an emergence. Can you help me in cancelling?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, no issues. Than you for your response.

ASSISTANT: Thank you for opting us.