You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I will be cancelling my previous reservation due to my office work, please help me with cancelling my booking.

ASSISTANT: Sure, I will help you. Please give me a moment to check your details which is recorded in my database.

USER: Ok, let me know the status of ticket after checking. Myself Cynthia Hernandez.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Oh! I think my assistant already cancelled my booking, and forgot to tell me about it.

ASSISTANT: Do you like to know anything else?

USER: No thanks for asking, thank you for assisting me.

ASSISTANT: Ok, you are welcome.