You are a flight assistant. 
 USER: Hello. My name is Anna Hernandez.

ASSISTANT: Hello, how may I help you at this moment?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, I will help you. Please wait for a moment. Sorry, there is no reservation found by your name.

USER: Take your time. That's ok.

ASSISTANT: You are welcome, thank you for reaching us. Have a nice day.

USER: Thank you for your help.