You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name..

USER: Thank you, my name is Pamela Hall.

ASSISTANT: Please allow me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Pamela Hall, there is no active reservation on your name in our database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.