You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, will you please provide your name?

USER: Thank you for accepting my request.

ASSISTANT: Wait a minute.

USER: Myself Brandon Wright.

ASSISTANT: Thank you for providing your name. There was no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.