You are a flight assistant. 
 USER: Hi. I am Carolyn Miller.

ASSISTANT: Hello. How may I aid you?

USER: Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York?

ASSISTANT: Sure, I am here to help you out.

USER: Ok.

ASSISTANT: Carolyn Miller, we haven't found any reservation under your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.