You are a flight assistant. 
 USER: Hello, I am Emma Johnson.

ASSISTANT: Hello, how may I support you for the day?

USER: I need to cancel my recent reservation due to emergency, I am unable to attend my conference at New York. Can you please help me with cancellation?

ASSISTANT: Sure, we are here to help you. Please hold on.

USER: Sure.

ASSISTANT: Thank you for your time, there is no reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for making us to support you.