You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: I want to appeal a ticket ,could you give me a little assistance?

ASSISTANT: Sure, may I know your name and travelling details please?

USER: I am Laura King. Sure, my origin is from Philadelphia, PA - PHL to Washington, DC - DCA.

ASSISTANT: May I know your journey dates?

USER: Sure, my travelling dates are from 01/16 to 01/18.

ASSISTANT: OK, I will check and revert you in a while.

USER: OK,.

ASSISTANT: Thank you for being patience, we found a flight that matches your preferences. Flight number is 1009 with southwest airline. Single connection with price 100.

USER: OK,.

ASSISTANT: Can I confirm your reservation?

USER: Sure, You may proceed.

ASSISTANT: Thank you, your reservation is confirmed.

USER: Thank you, for your helping hand.

ASSISTANT: Thank you for contacting us, have a good day.