You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you?

USER: My name is Brenda Jones. Can you help me to cancel my reservation? Because I have some work on those dates.

ASSISTANT: Sure, please hold on for a moment.

USER: Ok.

ASSISTANT: I am sorry, there are no reservations with your name. Thank you, have a good day.

USER: No issues, thank you for your time.