You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Pamela Collins, want to cancel my reservation. Please help me.

ASSISTANT: Ok, sure. Please wait for a while.

USER: Sure.

ASSISTANT: Ok, I found your reservation. As per your request I have cancelled your ticket.

USER: Thank you.

ASSISTANT: Thank you for reaching us.