You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Jerry Wright here.

ASSISTANT: How can I assist you?

USER: Owing to an emergency I need to cancel my recent reservation. Can you help me in that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check the status of your reservation.

USER: Ok.

ASSISTANT: Jerry Wright, no reservation has been found on your name in our database.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.