You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How could I support you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Can I know your good name please?

USER: I am Ruth Edwards.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: We did not find any reservation on your given name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for availing us.