You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How could I aid you today at this moment?

USER: The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.

ASSISTANT: May I know your good name please?

USER: My name is Brandon Collins.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: We found a reservation on your given name, shall I proceed with cancellation?

USER: Please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us.