You are a flight assistant. 
 USER: Hello, I am Kimberly Adams.

ASSISTANT: Hello, How can I be your helping hand?

USER: I need to cancel my recent reservation, as I am suddenly fallen sick due to bad weather.

ASSISTANT: Ok.

USER: Could you help me in cancelling?

ASSISTANT: Sure, I am perky to help you. Please hold on for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation available with your specified name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for approaching us.