You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can aid you today?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will aid you with that. May I know your name for further process?

USER: My name is Christopher Anderson.

ASSISTANT: Ok, please hold on a moment. There is no previous reservation available under your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.