You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you now?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?

ASSISTANT: Sure, we are perky to assist you. May I know your name please?

USER: Sure, I am Steven Brown.

ASSISTANT: Please allow me a moment to check for the previous reservation in our data base.

USER: Ok.

ASSISTANT: Thanks for your time, we are sorry to say that no reservation was found on your name in our database.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for approaching us.