You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, may I know your name please?

USER: Amanda Parker here.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: Thank you for the help.

ASSISTANT: Thank you for opting us.