You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you for the day?

USER: I want to cancel my recent reservation due to bad health issues. Can you help me in doing that?

ASSISTANT: Sure, I am mirthful to help you with that reservation cancel.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Jacob Gonzalez here.

ASSISTANT: Sorry to say that, there is no active reservation found with your name in our reservation list to cancel it.

USER: Ok, no problem.

ASSISTANT: You are welcome, thank you for reaching us.

USER: Thank you for your information.