You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My name is Larry Martinez. Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thank you for reaching us.