You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello.

USER: I am George Hill.

ASSISTANT:  George Hill. How may I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, let me help you out, give me a moment please.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no name by  George Hill in the data base.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you approaching .us.