You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Scott Allen. I just need your help in cancelling my recent reservation.

ASSISTANT: Scott, how may I aid you today? Sure, I will help you i cancelling, please hold on for a moment to check your reservation status.

USER: Ok.

ASSISTANT: Scott, I did not find any active reservation with your name in my database.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.