You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I assist you today?

USER: Can you please help me in booking my flight ticket from ORD to PHL?

ASSISTANT: Sure, when do you want to start and return on?

USER: My travelling dates are Aug 31 and 02.

ASSISTANT: Do you need a connecting flight?

USER: I need direct flight.

ASSISTANT: Can I know your good name?

USER: Myself Kathleen Smith.

ASSISTANT: Thank you for your details, we found direct flight 1010 in class economy which is in United airline.

USER: Thanks for your information.

ASSISTANT: Thank you.