You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I need to cancel my recent reservation due to some issues, can you help me?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Benjamin Turner here.

ASSISTANT: I am sorry to  say that there is no reservation found under your name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.