You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I have to cancel my previous reservation, can you please help me to cancel the ticket?

ASSISTANT: Sure, we are happy to help you. Please let me know your good name.

USER: Thank you. My name is Nicole Phillips.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: It's ok, not a problem with that. Thank you for your time.

ASSISTANT: Thank you for contacting us.