You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Would it be possible to change my reservation, which I have done with my name?

ASSISTANT: May I know your good name to check the reservation status?

USER: My name is Benjamin White.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: Ok, no issues. Thank you for the response.

ASSISTANT: Thank you for choosing us.