You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Kimberly Thompson. I would like to cancel my reservation, can you please help me out?

ASSISTANT: I am here to help you about that. Please give me a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Welcome, have a great day.