You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Karen Edwards.

ASSISTANT: How can I assist you?

USER: I want to cancel my recent reservation due to an emergency meeting. Can you please help me with this?

ASSISTANT: Ok, I will assist you with that. Please wait a moment I will check.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no reservation been found on your name.

USER: Not an issue, thanks for your information.

ASSISTANT: Thank you for connecting with our agency.