You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: My name is Mark King.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name to cancel.

USER: Ok, No issues, thank you.

ASSISTANT: Thank you for reaching us.