You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Owing an emergency, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I your good name please?

USER: My name is Betty Parker.

ASSISTANT: Sorry, there is no activate reservation found on your name in our database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: You are most welcome and thank you for consulting our agency.