You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you now?

USER: Can you please help me to cancel my reservation on the name of Carol Adams?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name to cancel.

USER: No issues, thank you.

ASSISTANT: Thank you for approaching us.