You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my recent my reservation.

ASSISTANT: Sure, please provide your name to fetch your ticket from our database.

USER: My name is Cynthia Hernandez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: We regret to inform you that there is no active reservation found on your name.

USER: No issue, thank you for the help.

ASSISTANT: Thank you for contacting us.