You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I would like to cancel my reservation due to sudden demise of my uncle. Please help me with it.

ASSISTANT: Sure, let me know your name to cancel your reservation?

USER: Reservation was done by the name George White.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with name George White.

USER: Ok, thanks for your response.

ASSISTANT: Thanks for availing us.