You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in cancel my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: Ronald Smith.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.