You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: Due to personal issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: For cancelling we need your name, please provide it.

USER: Sure, myself Susan Nelson.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thanks for reaching us.