You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Usually I prefer a connecting flight, Unfortunately my friend has already reserved my ticket with a direct flight. Can you please change my existing reservation?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Sure, please check the reservation on the name of Ryan Scott.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok, Thank you.

ASSISTANT: Thanks for approaching us.