You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Laura Walker here.

ASSISTANT: What kind of services are you looking from us?

USER: I would like to cancel my reservation due to financial issues, can you help me?

ASSISTANT: Walker, I am here to help you. Let me check your reservation status in our database.

USER: Sure, I will wait for your reply.

ASSISTANT: Walker sorry to intimate, no reservation is found on your name in our database.

USER: Ok, no problem. Thank you for your help.

ASSISTANT: You are welcome, thank you Walker for approaching us.