You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Ok, sure. Can you please let me your on which name you have reserved your flight ticket?

USER: Myself Benjamin Moore.

ASSISTANT: Sorry, I did not find any reservation on Benjamin Moore name in my database.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.