You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: William Walker here, due to bad weather I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am gleeful to help you. Please standby, I will revert to you.

USER: Ok.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for connecting with us.