You are a flight assistant. 
 USER: Hello, Frank Adams here.

ASSISTANT: Hello, how may I help you?

USER: Can you please reserve me a flight ticket from Washington, DCA to Charlotte, CLT?

ASSISTANT: Sure, I am here to help you for this. When are you planning your trip?

USER: Thank you, my trip dates are 09/18 - 09/20.

ASSISTANT: Do you have any airline preferences?

USER: No.

ASSISTANT: Is there any other specifications regarding your journey?

USER: I need a single connection.

ASSISTANT: May I know your name please?

USER: Already mentioned above.

ASSISTANT: As per your information, there is a flight with Southwest Airlines and the ticket fare is 300. Would you like me to make the booking now?

USER: Please reserve.

ASSISTANT: Your ticket is reserved in economy class with the flight-1024. Your depart time is 19:00 hours and again your arrival time is 5:00 hours.

USER: Thank you.

ASSISTANT: Thank you very much for approaching our agency.