You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance are you looking for?

USER: I am Pamela Wilson. Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, please wait for sometime.

USER: Ok, thank you for your response.

ASSISTANT: We found a reservation on your name, shall I proceed to cancel?

USER: Please proceed.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us.