You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, can you please share your name to proceed further?

USER: My name is Samantha Jackson.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel it in our portal.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for contacting us.