You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Pamela Baker.

ASSISTANT: How may I assist you?

USER: I have to attend my university exams in LGA.Can you please help me to book the ticket from OAK?

ASSISTANT: Sure, may I know your trip dates?

USER: I prefer to travel on 05/08 and 05/10.

ASSISTANT: Ok, wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, I found a flight for you with 1004 in Hawaiian Airline. Can I proceed?

USER: Please make sure that connection is 1.

ASSISTANT: Sure, the connection limit is 1.

USER: Ok, please book the ticket.

ASSISTANT: Ok, your ticket has been booked.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.