You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Can you please tell me your full name?

USER: Sure, my name is Charles Wright.

ASSISTANT: Ok, please hold on for a minute. I will check the status and get back to you.

USER: Sure.

ASSISTANT: Sorry for the inconvenience, there is no reservation found with your name in our database to cancel the ticket.

USER: No issues, thank you for your time.

ASSISTANT: You are most welcome. Thank you for choosing our agency.