You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I have a reservation to meet my project manager. Due to some technical issues appointment has been cancelled. Can you please cancel my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: Rachel Jones is my name.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issue. Thank you for your response.

ASSISTANT: Thank you for opting us.