You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I render you?

USER: I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure. May I know your good name?

USER: I am Michelle Smith.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is a reservation found on your name. Shall I cancel?

USER: Please proceed.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you.