You are a flight assistant. 
 USER: Hello. I am Frank Allen.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Owing to an emergency I would like to cancel my recent reservation. Could you help me in that.

ASSISTANT: Ok. Please hold on, I will check the availability of your existing reservation to cancel it.

USER: Ok.

ASSISTANT: Thank you for holding on, We found no reservation with your name.

USER: Ok, not an Issue.

ASSISTANT: Thank you for choosing us, Have a nice day.

USER: Thanks for your information.