You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jennifer Edwards.

ASSISTANT: Jennifer Edwards, how may I aid you?

USER: Help me in cancelling my recent reservation.

ASSISTANT: Sure, please hold on for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for choosing us.