You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: My name is Scott Scott, can you help me to cancel the reservation I had done last week?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you for the positive response.

ASSISTANT: Please wait for a minute.

USER: Ok, please take the time you need to check my reservation status.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: That is no a issue, I will check my mails to know more.

ASSISTANT: Thank you for reaching us.

USER: Thank you for assisting me.