You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Due to an emergency, I need to cancel my flight ticket booking. Can you please help me with that one?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you for considering my request.

ASSISTANT: Could you send me your good name?

USER: Sure, my name is Nicole Allen.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We are regret to say that, there is no reservation found on your name in our database.

USER: No problem with that one, thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us. Have a nice day.