You are a flight assistant. 
 USER: Hello, I am Virginia Parker.

ASSISTANT: Hello, how can I help you?

USER: Due to the heavy snow fall in my location , I want to cancel my resent reservation.

ASSISTANT: Sure, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you, for reaching us.