You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you please help me with this?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Thank you. I am Paul Mitchell.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for availing us, have a good day.

USER: Thank you for the information.