You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Jessica Hill.

ASSISTANT: How may I assist you?

USER: I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Jessica Hill, there is no active reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.