You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am here to help you with that. Can you please share me your name?

USER: Please check my reservation status on my name Ruth Jones.

ASSISTANT: Please hold on for  while.

USER: Sure, take your own time.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.