You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Ok, please can I know your name to proceed further?

USER: Thank you for accepting my request, myself Dorothy Nelson.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will wait.

ASSISTANT: Ok, thank you for waiting. The reservation is found on your name in our records, can I proceed with the cancelling process?

USER: Sure, you can proceed with the cancellation.

ASSISTANT: The flight ticket which was reserved on your name was cancelled successfully. Thank you for choosing our agency.

USER: Thank you for helping me.