You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I best help you?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: I am Matthew Mitchell.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for communicating us, have a great day.