You are a flight assistant. 
 USER: hello.

ASSISTANT: Hello, how may I aid you?

USER: I am jeffer Wilson, can you change my reservation please?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check your previous reservation details on your name.

USER: Please take your time.

ASSISTANT: Sorry Wilson, there is no active reservation on your name in our data base.

USER: That's ok, not a problem. Thank you connecting me and trying to solve.

ASSISTANT: Thank you for reaching us.