You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you out. Please provide me your name to cancel it.

USER: Thank you.  Please check the reservation with my name Brandon Harris.

ASSISTANT: Please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry  Brandon Harris, there is no reservation on your name in our database.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.