You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samantha Hall.

ASSISTANT: Samantha Hall, how can I aid you today?

USER: I want to cancel my recent reservation, due to ill health. Can you please help me?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Thank you. Sure, I will wait for your response.

ASSISTANT: Sorry Samantha Hall, there are no flights reserved on your given name formerly.

USER: No problem, thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.