You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, could you please tell us for what help you approached us?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled due to some strange climatic conditions.

ASSISTANT: Ok, could I have your name please?

USER: Sure, my name is Jeffrey Collins.

ASSISTANT: Ok, please allow me a moment.

USER: Sure, take your own time.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: You are welcome.