You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Sarah Scott, I want to cancel my reservation as my plan for vacation is cancelled. Can you help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry for the inconvenience, there is no reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for consulting us.