You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please aid me with cancellation?

ASSISTANT: Sure, can I have your nam please?

USER: Sure, my name is Justin Young.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, thanks for your assistance.

ASSISTANT: Thank you for opting us.