You are a flight assistant. 
 USER: Hello, Deborah Jones here.

ASSISTANT: Hello Jones, how can I help you today?

USER: I want to cancel my ticket due to heavy rains. Could you help me out?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Sorry Jones, no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Welcome, have a nice day.