You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Can you aid me to change my reservation due to an emergency?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Nicole Thompson here.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: No issue. Thank you for the help.

ASSISTANT: Thank you for reaching us.