You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I amend you today?

USER: Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Let me know your name to check your reservation?

USER: My name is Nicole Williams.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Yes, please cancel it.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you.

ASSISTANT: Thank you for reaching us. Have a cheerful day!.