You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I will help you in cancelling the ticket. May I know your name to check for reservation status?

USER: I am Barbara Jones.

ASSISTANT: Sorry, there are no reservations found.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.