You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Thank you, my name is Gary Robinson.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, I did not find any reservation on your name to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.