You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, may I know your name for the changing process?

USER: I am Karen Scott.

ASSISTANT: Thank you, Can you wait for a while.

USER: Sure.

ASSISTANT: Sorry, we couldn't find a reservation on your name to change.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Welcome, thank you for reaching us.