You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, may I know your name?

USER: Myself Laura Lee.

ASSISTANT: Sorry, Lee there is no reservation found on your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching your agency.