You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Please let me know your good name to proceed further.

USER: Myself Susan Baker.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name in our data.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for choosing us.