You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hi. How can I help you?

USER: I am unable to cancel my recent reservation so, I request you to please cancel my reservation.

ASSISTANT: Sure. May I know your good name?

USER: Sure, My name is James Allen.

ASSISTANT: Please wait.

USER: OK.

ASSISTANT: Thanks for waiting, There is no reservation on your name.

USER: Ok, not a problem with that. Thanks for your quick response.

ASSISTANT: Thank you.