You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Can you please help me with cancellation?

ASSISTANT: Sure, May I know your name?

USER: My name is Jason Lopez.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for your patience, There was no reservation found on your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.