You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me with the cancellation?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, I am Samantha Garcia.

ASSISTANT: Ok, please wait for a while I will check with the reservation on your name.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, no issues. Thanks for your support.

ASSISTANT: Thank you for availing our agency.