You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Ryan Gonzalez here. Can you please help me in cancelling my reservation due to some issues?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: That's ok, no problem. Thank you for checking out.

ASSISTANT: You are welcome.