You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I render you today?

USER: I am Sharon White.

ASSISTANT: Ok.

USER: I just want to cancel my recent reservation, due to sudden demise of my Grand Father. Can you please help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issue. Thank  you.

ASSISTANT: Thank you for choosing us.