You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Can you aid me to cancel my reservation because of abnormal weather conditions?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Timothy Martin here.

ASSISTANT: Sorry, no reservation is found by your name in our database.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.