You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you at this moment?

USER: Can you please help me to book a flight from ORD to MSP?

ASSISTANT: Sure, when would you like to travel?

USER: I will be travelling on Nov 21st and 23rd.

ASSISTANT: Ok, may I know your good name please?

USER: My name is Gregory Thompson.

ASSISTANT: Ok, can you please share me your class preference?

USER: I don't have any specific class preference.

ASSISTANT: Ok, do you need a lay by in between the journey?

USER: I am fine with a connecting flight.

ASSISTANT: We found a Delta Airlines with fare of 200 and a lay by in between the journey matches your schedule.

USER: Please proceed with this flight.

ASSISTANT: Your ticket has been confirmed with flight number 1014.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.