You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you now?

USER: I need you to cancel my recent flight booking, please help me out.

ASSISTANT: Ok, may I know your name to check with your existing reservation please?

USER: My name is Kathleen Adams.

ASSISTANT: Ok, please be on hold for a while till I check with availability.

USER: Sure, take your time.

ASSISTANT: Kathleen Adams, I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.

USER: No worries, thank you.

ASSISTANT: Thank you for connecting with our services today. Have a nice day.