You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: I am Virginia Gonzalez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.