You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Kenneth Hernandez. i would like to cancel my flight ticket, please help.

ASSISTANT: Sure, please hold on for a moment.

USER: Ok, take your time.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you, have a good day.