You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Please inform me, How may I assist you the day?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me?

ASSISTANT: Sure, I am here to help you. Can you provide me your good name please?

USER: I am Brenda Jones.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that there is no active reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thanks for consulting us, have a nice day.