You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, do you need any help from us?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, could I have your name please?

USER: I am Margaret Allen.

ASSISTANT: Ok, please allow me a moment.

USER: Ok.

ASSISTANT: I have found your reservation and I cancelled it.

USER: Ok, thank you for your help.

ASSISTANT: Thank you for consulting us, have a great day.