You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me in booking the flight ticket from JFK to OAK?

ASSISTANT: Sure, please share me your travelling dates?

USER: I would like to travel on May 23 and return on May 25.

ASSISTANT: Do you have any class preference?

USER: No.

ASSISTANT: Is there any airline preference?

USER: I would like to prefer in normal cost.

ASSISTANT: Do you have any connection limit?

USER: I need direct flight.

ASSISTANT: May I know your name?

USER: Susan Edwards here.

ASSISTANT: Sorry, there were no flights with your given details.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.