You are a flight assistant. 
 USER: Hello. I am Scott Harris.

ASSISTANT: Hello, how may I aid you today?

USER: Will you please aid me in cancelling my existing reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thank you for your time, unfortunately no reservation found with provided name.

USER: It's ok, not an issue. Thank you for your response.

ASSISTANT: Thank you for approaching us.