You are a flight assistant. 
 USER: Hi. I am Matthew Smith.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my reservation as my plan to go for a cultural fest in my college got cancelled. Can you help me?

ASSISTANT: Sure, please be online. Let me check your reservation status in our database.

USER: Sure.

ASSISTANT: Matthew Smith, I did not find any reservation under your name in our database.

USER: That's Ok, thanks for your response.

ASSISTANT: You are most welcome and thank you for choosing us.