You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samuel Gonzalez.

ASSISTANT: How can I help you Samuel?

USER: I need to cancel my reservation due to heavy snow fall in my location, can you help me out please?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: I have not find any reservation by your name.

USER: That's ok, no problem. Thank you for your response.

ASSISTANT: Most welcome.