You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Jack Adams here. I want to cancel my ticket due to inclement weather in my place.

ASSISTANT: Sure, I will do that for you. Let me check your reservation status.

USER: Sure.

ASSISTANT: Sorry, no reservation found under your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for contacting us.