You are a flight assistant. 
 USER: Hi. This is Emily Walker.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation. Can you help me in that?

ASSISTANT: Sure, please hold on.

USER: Ok, I will wait.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: That's ok, not an issue. Thanks for your kind information.

ASSISTANT: Thank you for reaching us.