You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, please mention your name to check your reservation details in our database.

USER: My name is Thomas Miller.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: We have found your reservation and we have cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.