You are a flight assistant. 
 USER: Hi, Ronald Anderson here.

ASSISTANT: Hello. How may I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, let me check your reservation status.

USER: Ok.

ASSISTANT: There is no reservation found on your name to proceed cancellation.

USER: It's ok. Thank you for your information.

ASSISTANT: Thank you for reaching us.