You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I  help you?

USER: I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?

ASSISTANT: May I know your name please?

USER: Sure, my name is Justin Johnson.

ASSISTANT: I am sorry no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us.

USER: Anyways, thank you for your service.