You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Virginia Young.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.