You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Can you please aid me to change my reservation, due to bad weather conditions?

ASSISTANT: May I know your name please?

USER: My name is Scott Perez.

ASSISTANT: No reservation found in our database as per your preferences.

USER: Ok, thank you.

ASSISTANT: Thank you for choosing us.