You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT:  Sure, I'm always here to help you. Can you please provide your good name?

USER: Sure, I am Gregory Robinson.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.