You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me to cancel my reservation due to some health issues?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Amy Collins.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: There was no reservation found on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for opting us.