You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency I had to request for this cancellation.Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, please provide me your name?

USER: My name is Virginia Gonzalez.

ASSISTANT: Please wait a minute.

USER: Sure, I will wait.

ASSISTANT: There is no reservation with your name.

USER: That's not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your quick respond.