You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you help me with that?

ASSISTANT: Sure, Please help me with your name.

USER: I am Barbara Evans.

ASSISTANT: I am checking about your reservation status, Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name. Thank you for opting us.

USER: Ok, no issues. Thanks for the help.