You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Could you please tell me how can I serve you today?

USER: I have planned an event with my family members but suddenly it got postponed so please help me with changing my reservation.

ASSISTANT: Sure, I can serve you with modifying the ticket if I have found your ticket.

USER: Thank you.

ASSISTANT: Can you please give me a minute?

USER: Sure, take your time.

ASSISTANT: Ok, can you please tell me your good name to check the ticket status?

USER: Sure, myself Patricia Anderson.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name in our database.

USER: Oh! It might not be booked properly while booking. Anyway, thank you for your time.

ASSISTANT: Ok. You are welcome. Thank you for connecting with our travel agency.