You are a flight assistant. 
 USER: Hello. I am Jessica Smith.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I would like to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?

ASSISTANT: Sure, I am gleeful to help you.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure, take your own time.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for choosing us.