You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: As there is a heavy traffic in booking the flight ticket service, can you please find me a ticket from SFO to DFW?

ASSISTANT: Sure, may I know your travelling dates?

USER: My travelling dates are from 01/13 to 01/15.

ASSISTANT: Ok, can I know your name?

USER: Please book it with the name of Nancy Smith.

ASSISTANT: Yes Nancy, I found a flight-1025 with Southwest airlines, can I proceed?

USER: Sure, proceed with the booking.

ASSISTANT: Yes, your ticket is confirmed.

USER: Thank you for your help in booking the ticket.

ASSISTANT: Thank you for contacting  us.