You are a flight assistant. 
 USER: Hello,. I am Kimberly Martinez.

ASSISTANT: Hello, Kimberly Martinez, How best can I aid you for today?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination point. Can you assist me?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT:  Please wait, let me check your reservation status?

USER: Sure.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: Sorry Kimberly Martinez, there is no active reservation on your name to cancel it.

USER: It's ok, no issues. Thank you.

ASSISTANT:  Thanks for your presence.