You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I benefit you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me in cancellation?

ASSISTANT: Sure, may I know your name to check the current status?

USER: My name is Cynthia Perez.

ASSISTANT: We could not find any reservation on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.