You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you at this moment?

USER: I met with an accident, I am unable to travel. Please help me in changing my existing reservation.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can I have your good name please?

USER: My name is Brenda Wright.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, please make it fast.

ASSISTANT: There is no existing reservation found on your name in our records.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.