You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, May I know your name?

USER: Myself Nancy Evans.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you.