You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Let me know your name to check your reservation?

USER: I am Emma White.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Proceed with the cancel.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you.

ASSISTANT: Thank you for choosing us.