You are a flight assistant. 
 USER: Hi. I am James Scott.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Ok, thank you for accepting my request.

ASSISTANT: Please wait for a moment.

USER: Ok, sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, fine thank you for checking.

ASSISTANT: Thank you for choosing us.