You are a flight assistant. 
 USER: Hi. I had previously made a reservation, but something has come up. Would I be able to cancel it?

ASSISTANT: Yes, we can do that. May I know under what name it was done?

USER: Anthony Carter.

ASSISTANT: Mr. Carter, it seems your reservation has been cancelled already 3 hours ago. Is there anything else we can help you with?

USER: No that was all. Thank you for your help.

ASSISTANT: Please reach out to us for any other questions. Have a nice day,.