You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need you to cancel my flight ticket.

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: My name is Kathleen Young.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Kathleen Young, I found your reservation and successfully cancelled your reservation.

USER: Great! Thank you.

ASSISTANT: You are welcome. Thank you for reaching us.