You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My name is Michelle King, I want to cancel my reservation as my plan to meet my friend is cancelled. Can you cancel my ticket?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, sorry, no reservation found with provided name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us.