You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER:  I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: Justin Young here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days.

USER: Thank you very much.

ASSISTANT: Thank you for opting us.