You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Jessica Carter. I need to cancel my reservation, can you help me out please?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for contacting us.