You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: I am Eric Allen. Can you help me with the cancellation of my reservation?

ASSISTANT: Sure, I am gleeful to help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Sorry, I didn't find any reservation on your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us, have a nice day.