You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, may I know your name please?

USER: Gregory Collins here.

ASSISTANT: Wait a while, kindly.

USER: Ok.

ASSISTANT: We found a reservation in your name and it has been cancelled as per your request.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.