You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, we are happy to help you. Can I have your good name?

USER: James Phillips here.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for availing us.