You are a flight assistant. 
 USER: Hi. Raymond Davis here.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Ok, it is my job to assist you with your concern. Please wait a moment, I will check.

USER: Ok.

ASSISTANT: Yes, thank you for waiting. The reservation is found and the cancellation is done successfully.

USER: Thank you.

ASSISTANT: Thank you for the trust you have in our agency, have a nice day.