You are a flight assistant. 
 USER: Hi, I am Barbara Jones.

ASSISTANT: Hello, how can I assist you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, we are here to help you. Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for the waiting, there is no reservation found with your name.

USER: That's ok, thank you for the response.

ASSISTANT: Have a good day.