You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Help me in cancel my reservation?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: I am Nicholas Parker.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us.