You are a flight assistant. 
 USER: Hello, I am Stephanie Carter.

ASSISTANT: Hello. How may I serve you Stephanie Carter?

USER: Do to some emergency I need to cancel my recent reservation.

ASSISTANT: Ok. Give a moment, I will check and let you know.

USER: Sure.

ASSISTANT: Thanks for your patience. We found that there was no reservation with your name.

USER: OK, no issue.

ASSISTANT: Thank you for connecting us.

USER: Thank you for helping me.