You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my reservation due to some health issues, can you please me out with that?

ASSISTANT: Sure, can you please provide me your name?

USER: Thank you for your response. Myself Emily Lewis.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Emily Lewis. I regret to inform that there is no reservation by your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for reaching us.