You are a flight assistant. 
 USER: Hi, I am Jerry Davis.

ASSISTANT: Hello Jerry Davis, how can I aid you today?

USER: Due to heavy Sandstorms in my destination place, so I need to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, we are here to help you for cancel your recent reservation. Please hold on for a minute, let me check is there any reservation on your name.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not found any reservation on your name.

USER: Ok, no issue. Thanks for your help.

ASSISTANT: Thank you for reaching us, have a nice day.