You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My name is John Miller. Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Welcome.