You are a flight assistant. 
 USER: Hi, I need to cancel my recent reservation.

ASSISTANT: Sure, may I know your name please?

USER: Jeffrey Harris is my name.

ASSISTANT: We found a reservation on your name, shall I cancel it?

USER: Yes, please.

ASSISTANT: Ok, your reservation has been cancelled.

USER: Thank you for your help and support.

ASSISTANT: Thanks for choosing us.