You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you?

USER: I need to change my recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you get this issue resolved.

USER: Ok.

ASSISTANT: Please may I know on what name the flight ticket was booked?

USER: Myself Kathleen Rodriguez.

ASSISTANT: Wait for a moment please.

USER: I will be waiting for your response.

ASSISTANT: Sorry to keep you waiting.

USER: Not an Issue.

ASSISTANT: I could not find your flight reservation to change it. Thanks for contacting us.

USER: Thank you for your information.