You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What kind of help are you expecting from my side?

USER: Is this a Active Flight Booking Agency?

ASSISTANT: Yes, you are in right place.

USER: I had done a reservation last week for New York location but for some issues I want to cancel my ticket. Can you please help me with it?

ASSISTANT: Sure, can I know the name on which the reservation has been done?

USER: Yes, the reservation is on Brandon Turner name.

ASSISTANT: Please hold on for a moment, I will be back with your reservation status.

USER: Sure but I want to know whether there will be any charges in cancelling process?

ASSISTANT: I am happy to inform you that, we will not charge for cancelling the reservation.

USER: It's really good to hear from you.

ASSISTANT: Sorry Turner, I could not find your reservation in our data base.

USER: It's fine. Anyway, thanks for your information.

ASSISTANT: You are most welcome.