You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to proceed?

USER: I am Charles Martinez.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, no worries. Thank you for your service.

ASSISTANT: Thank you for availing us.