You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you. May I know your name to proceed further?

USER: Sure, myself Michelle Taylor.

ASSISTANT: Michelle Taylor, your reservation is found in our database and it is cancelled successfully.

USER: That's fine, thank you for the information.

ASSISTANT:  Thank you for reaching our agency.