You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Please, Cancel my recent reservation as my exam got cancelled.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Gary Rodriguez.

ASSISTANT: Ok, wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok, Not an issue.

ASSISTANT: Thanks for approaching us.

USER: Thank you.