You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Ronald Scott.

ASSISTANT: How may I help you?

USER: I have planned a trip with my ex-colleagues who are staying at Newyork, can you help me to book a ticket from DEN to EWR.

ASSISTANT: Sure, may I know your travelling dates?

USER: The travel dates are from 12/28 to 12/30. Connection limit should be 1.

ASSISTANT: There is a flight for you with 1011 in Southwest airline as per your request.

USER: You can proceed with that.

ASSISTANT: Ok, your ticket has been booked.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us.

USER: You are welcome.