You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be there for you?

USER: Could you please hold me a flight ticket with the name of Patrick Nelson?

ASSISTANT: Sure, may I know where are you heading to?

USER: I want to head to Charlotte, NC - CLT from New York, NY - LGA.

ASSISTANT: Please let me know your travel dates.

USER: My trip dates are 04/28 - 04/30.

ASSISTANT: Ok, we found a flight going on your way.

USER: Ok.

ASSISTANT: UA airline with flight number 1018 and the amount to be paid is 200. Shall I proceed?

USER: Please proceed to book.

ASSISTANT: Your booking has been confirmed.

USER: Thank you for your response.

ASSISTANT: Thank you for reaching us.