You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, as my exam was cancelled due to Sandstorms.

ASSISTANT: Sure, May I know your name for cancellation.

USER: I am Anna Jones.

ASSISTANT: Reservation is found on your name. Your reservation is cancelled.

USER: Ok. Thank you for your help.

ASSISTANT: Thank you for reaching us.