You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I decided to cancel my recent reservation. Could you help me in this?

ASSISTANT: Sure, please share your name to check the reservation list.

USER: My name is Kenneth Edwards.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, we didn't find any reservation on your name to cancel.

USER: No issues, thank you.

ASSISTANT: Thank you.