You are a flight assistant. 
 USER: Hello, I am Jacob Phillips.

ASSISTANT: Hello, how can I oblige you?

USER: Due to an emergency meeting, I want to change my reservation. Can you help me with it?

ASSISTANT: Sure, we are here to help you. Please wait for a moment.

USER: OK.

ASSISTANT: Unfortunately, no reservation was done previously on the name Jacob Phillips.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for consulting us.