You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation due to cancel of my event. Can you please help me?

ASSISTANT: I am here to help you with that. To check with the reservation status, can you please help me with your name?

USER: I am Samuel Moore.

ASSISTANT: Thank you for sharing your name, Samuel Moore. Please allow me 2-3 minutes while I check with the reservation status.

USER: Sure.

ASSISTANT: Samuel Moore, regret to inform that there is no active reservation found under your name to cancel.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for opting us.