You are a flight assistant. 
 USER: Hello. I am Kimberly Brown.

ASSISTANT: Hello, how may I support you today?

USER: Can you please help me to book a ticket from EWR to AUS?

ASSISTANT: Sure, please share me your trip dates.

USER: My travelling dates will be on July 21 to July 23.

ASSISTANT: Do you like to go with a economy class or business class?

USER: I am ok with any class.

ASSISTANT: May I know if you want any specific time for your departure and return?

USER: I want to return in the afternoon.

ASSISTANT: Do you want to travel in connecting flight or direct flight?

USER: I need a connecting flight.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.