You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: I want to cancel my reservation in the name of Kimberly Hernandez. Can you help me in this?

ASSISTANT: Sure. Please wait for a while.

USER: Ok.

ASSISTANT: Thank you for being waiting, No reservation was found on your name.

USER: It's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for contacting us.