You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Michael Moore. My business meeting got postponed, so I want to cancel my reservation. Could you help me in cancellation?

ASSISTANT: Sure Micheal Moore, we are glad to help you. Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name in our database.

USER: Not an issue. Thank you.

ASSISTANT: Thanks for consulting us.