You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Sarah Phillips.

ASSISTANT: How can I assist you Sarah Phillips?

USER: Due to an emergency, I would like to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you with this. Wait a moment please, let me check the reservation status in our database and get back to you.

USER: Ok.

ASSISTANT: There is no active reservation found under your name in our database to cancel it.

USER: Oh! that's fine, thank you for the information.

ASSISTANT: Thank you for contacting us.