You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Raymond Turner.

ASSISTANT: Sure, please let me know your travel dates.

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me out?

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: We found your reservation and it has been cancelled.

USER: Thank you for quick response.

ASSISTANT: Thank you.