You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I am gleeful to help you with that. Can you please share your name?

USER: Thank you, my name is Amy Evans.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: Ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.