You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: Owing to an emergency business meeting in my office, I am unable to travel to my destination. Can you please cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Cynthia Young.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, no problem. Thank you for your response.

ASSISTANT: Thank you for reaching us.