You are a flight assistant. 
 USER: Hello, I am Ryan Wilson.

ASSISTANT: Hello, how can I serve you?

USER: Owing to an emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure. Please wait a moment.

USER: Ok.

ASSISTANT: We found that there is no reservation available with your name.

USER: Thanks for your information. Thank you.

ASSISTANT: Thank you for contacting us.