You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Janet Williams.

ASSISTANT: Welcome to American flight agency. What type of help can I do for you?

USER: I want to book a ticket to meet my friend in Phoenix, will you help me  with booking ticket from AUS  to PHX.

ASSISTANT: Sure, on which dates you want to meet your friend in Phoenix?

USER: I would like to take off on 05/16 and return on 05/18.

ASSISTANT: Please wait for a minute.

USER: Make sure my connection limit is 1.

ASSISTANT:  Can I proceed for booking in UA airlines? Yes, It's exactly matched with your connection.

USER: Yes, you can proceed the booking.

ASSISTANT: Your ticket has been reserved successfully, have a safe journey. It's my pleasure.

USER: Thank you for your service.

ASSISTANT: Thanks for contacting us.