You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Daniel Johnson here.

ASSISTANT: Daniel, how can I aid you?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Sure, I'll wait for your response.

ASSISTANT: Sorry Daniel Johnson, there are no flights reserved on your given name formerly.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.