You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Sure, May I know your name?

USER: My name is Angela Miller.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Your ticket has been canceled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.