You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I will help you. May I know your good name?

USER: Thank you. Ticket was reserved on the name John Hernandez.

ASSISTANT: Please wait for a while.

USER: Take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for availing us.