You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Allen.

ASSISTANT: How may I aid you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please hold on a moment , I will check the records.

USER: Sure, I will wait for your information.

ASSISTANT: Sorry to inform that, there are no reservation found on your given name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thanks for reaching us, have a nice day.