You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you for the day?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: I am James Evans.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok, not an issue.

ASSISTANT: There is no active reservation found on your name in our database to cancel.