You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my reservation as my get together program got cancelled. Can you help me?

ASSISTANT: I am here to help you with that. To check with the reservation status, can you please help me with your name?

USER: I am Kevin Turner.

ASSISTANT: Thank you for sharing your name, Kevin Turner. Please allow me 2-3 minutes while I check with the reservation status.

USER: Sure.

ASSISTANT: Kevin Turner, regret to inform that there is no active reservation found under your name to cancel.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for opting us.