You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to sudden postpone of my football match.

ASSISTANT: Sure, can I know your name?

USER: I am Shirley Taylor.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: There was no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us.