You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name please?

USER: Amy Scott here.

ASSISTANT: Wait a while.

USER: Ok.

ASSISTANT: We found a reservation in your name and it has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.