You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Surely, I will help you out.

USER: Thank you.

ASSISTANT: On whose name, you have made a reservation earlier?

USER: Myself Betty Young.

ASSISTANT: Thanks for your name Betty, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, we are glad to inform you that we found a reservation on your name. Shall I proceed to cancel?

USER: Yes, please cancel it.

ASSISTANT: Ok, your ticket has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us.