You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Richard Jackson.

ASSISTANT: Ok.

USER: Will you please confirm my ticket with Charlotte flight?

ASSISTANT: Sure, may I know when you want to travel?

USER: I want to travel on 05/14 to meet my friend.

ASSISTANT: Ok, please help me with your airport codes.

USER: Dallas, DFW is the source. Charlotte, CLT is the destination.

ASSISTANT: Ok, wait a minute please.

USER: Sure.

ASSISTANT: Share your return date please.

USER: Please check the return flight on 05/16.

ASSISTANT: Ok. We have a direct flight with Delta airline. Shall I proceed?

USER: Do not proceed, I need a connecting flight.

ASSISTANT: Ok.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.