You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Anna Jones.

ASSISTANT: How can I assist you at this moment?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I am happy to help you with that. Please wait a moment to check your reservation status.

USER: Ok.

ASSISTANT: Sorry Anna Jones, no reservation has found under your name to cancel.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us, have a good day.