You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, can you please provide me your name to check the reservation?

USER: Thank you. Please check the reservation with my name Mark Jones.

ASSISTANT: Sorry, there is no reservation with your given name.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.