You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Due to some health issue, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Let me know your name.

USER: Sure, I am Scott Williams.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: There was no reservation found on your name.

USER: Ok.

ASSISTANT: Thank you.

USER: Thanks for your help.

ASSISTANT: Have a nice day.