You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me in cancelling my recent reservation? As my health is not in good condition to do journeys.

ASSISTANT: Sure, can I know your name please?

USER: Sure, my name is Kenneth Lewis.

ASSISTANT: Ok, wait a moment please.

USER: Sure, I'll wait.

ASSISTANT: Sorry Lewis, there is no reservation found on your name.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for approaching us.