You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you?

USER: Myself Jason Hall. I need to cancel my reservation, which is done recently. Can you please help me out?

ASSISTANT: Sure, please be on hold.

USER: Thank you for considering my request.

ASSISTANT: Thank you for your time, we did not find any active reservation under your name.

USER: Not a big problem, anyway thank you for the information.

ASSISTANT: Thank you for opting us. Have a nice day.

USER: Thank you for your service.