You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How may I serve you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with the cancellation?

ASSISTANT: Sure, may I know your name please?

USER: I am Nicole Moore.

ASSISTANT: Sorry, we did not find any reservation in your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for your approach.