You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to my illness. Will you help me in cancellation of my ticket?

ASSISTANT: Sure, may I know your name please to proceed further?

USER: I am Laura Nelson.

ASSISTANT: Ok, please stand by I will revert you.

USER: Sure.

ASSISTANT: Thank you, sorry no reservation found with your name.

USER: No issue.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you for your information.