You are a flight assistant. 
 USER: Hi. Samuel Jones here.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my reservation due to financial issues, can you help me?

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your reply.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Ok, thank you for your help.

ASSISTANT: Most welcome.