You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My name is Jonathan Phillips and I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for your valuable time, unfortunately no reservation found with provided name.

USER: Thank you for the information.

ASSISTANT: Thank you for opting us.