You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you?

USER: Ronald Garcia here. I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: Please stand by I will revert to you with current status.

USER: Sure.

ASSISTANT: I am sorry to inform that there is no reservation available on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thanks for availing us.