You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you guide me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: I am Kathleen Roberts.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Roberts, there is no reservation found as per your name in our database.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us with a query.