You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to May Flower travel agency.

USER: Actually, I want to meet my friend in New York for that I reserved my ticket before one month back, but suddenly I had a another work at that time. So can you help me to cancel that reserved ticket?

ASSISTANT: Ok, I will help you with cancelling your ticket.

USER: Thank you for helping me.

ASSISTANT: On which name your ticked has booked?

USER: That ticket was reserved with Matthew Baker.

ASSISTANT: Sorry to say this, I did not found any reservation with the name Matthew Baker.

USER: It's ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Anyway, thanks for checking.