You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Sure, my name is Rachel Carter.

ASSISTANT: Please allow me a moment.

USER: Ok, take your time.

ASSISTANT: There is no reservation found under your name in our data base.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for contacting us.