You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What assistance that you are looking from my side?

USER: I would like to cancel my reservation which is done for my journey by my father but now my exams got cancelled. Can you please help me to cancel it?

ASSISTANT: May I know the name when you used in booking?

USER: Yes, I am Susan Evans.

ASSISTANT: Just give me a second to check it.

USER: Ok, sure.

ASSISTANT: Susan Evans, there is no reservation found for the user in my booking list.

USER: It's ok, my father might have done my booking with another agency. Anyway thank you for your valuable time.

ASSISTANT: It's my pleasure and thank you for reaching us.