You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: Will you please change my existing reservation? Because I need to change the office.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Katherine Thompson.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.