You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Amanda Hall. Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thank you for reaching us.