You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Melissa Young here.

ASSISTANT: Glad to meet you, Young.

USER: I would like to cancel my reservation for my exams, can you help me?

ASSISTANT: Sure, I will help you with this.

USER: Thanks.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Young, there is no reservation found as per your name to cancel your reservation.

USER: Oh! No issues with it, thanks for checking.

ASSISTANT: You are welcome and have a nice day.

USER: Most welcome.