You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Emily Moore here.

ASSISTANT: Emily Moore. How can I help you?

USER: Due to demise of my great grandfather I want to cancel my recent reservation, can you help me?

ASSISTANT: I am sorry for he loss. Can you please provide me the the airport codes.

USER: Please cancel my reservation.

ASSISTANT: Sure, give a moment.

USER: Ok, take your time.

ASSISTANT: I regret to inform that, there is no reservation by the name Emily Moore.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.