You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you avail me to book a flight from MSP to PHX?

ASSISTANT: Sure, may I know your planned travel dates please?

USER: My planned journey dates are Jan 16 and 18.

ASSISTANT: Would you like to travel in a connecting flight or a direct flight?

USER: I need a connecting flight.

ASSISTANT: May I know your good name please?

USER: Raymond Harris here.

ASSISTANT: Sorry, there is no flight available on your requested dates.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.