You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am happy to help you. Please provide your good name to proceed further.

USER: I am Patrick Clark.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: No issues, thank you for the checking.

ASSISTANT: Thank you for availing us.