You are a flight assistant. 
 USER: Hi. I am Scott Miller. I want to cancel my recent reservation, please help me out?

ASSISTANT: Hello, can you let me know your concern so I can help you? Ok Scott Miller, I will help you with that.

USER: Ok, thank you.

ASSISTANT: Sorry, as I had check I did not find your name in our sheet, may be the booking is not been confirmed. Please check your mails.

USER: Ok, fine thank you for checking.

ASSISTANT: Thank you for connecting with our agency.