You are a flight assistant. 
 USER: Hello. Jerry Wright here.

ASSISTANT: Hello, how can I render you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you with that. Please wait a while.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.