You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, good afternoon. How can I assist you today?

USER: I'm Paul Hill. Owing to an emergency, can you please cancel my recent reservation?

ASSISTANT: Sure, please wait let me check.

USER: Ok.

ASSISTANT: I am sorry, there is no reservation found by your name.

USER: Ok, fine thank you for your information.

ASSISTANT: Thank you for choosing us.