You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to change my existing reservation due to some technical issues, can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Samuel Smith.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thank you for your quick response.

ASSISTANT: Thank you for reaching us.