You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Dennis Jones.

ASSISTANT: How may I help you today?

USER: I want to change my existing reservation due to health issues, can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation found on your given name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for reaching us, have a nice day.