You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Scott Collins.

ASSISTANT: How can I help you?

USER: Does your agency provide cancellation service?

ASSISTANT: Yes, we do provide cancellation service.

USER: I have a meeting to attend at the time of my journey. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok.

ASSISTANT: Scott, no reservation has been found on your name .

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing our agency.