You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best support you for the day?

USER: Owing to an emergency, I need to cancel my reservation, can you please help me with that?

ASSISTANT: Sure, we can help with that.

USER: Thank you.

ASSISTANT: Please share your good name.

USER: My name is Jeffrey Turner.

ASSISTANT: Thank you for your details, there is no active reservation found with the given name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you.