You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I abet you today?

USER: I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?

ASSISTANT: Sure, we are here to cancel your reservation. May I know your good name?

USER: Thank you. I am George Hernandez.

ASSISTANT: Thank you for providing your good name, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Ok, thank you.