You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I am Benjamin Scott. I need to amend my reservation due to some issues in my destination, can you render me?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Sure, take your own time.

ASSISTANT: I am sorry to say that there is no flight found under your details.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for contacting us, have a great day.