You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am  Ashley Garcia. I need to change my existing reservation due to emergency I need to stay at my native place. Could you please help me?

ASSISTANT: Sure, I am here to help you. Sorry Ashley Garcia, no reservation found on your name.

USER: NO worries, thank you for the information.

ASSISTANT: Thank you for approaching us, have a nice day.