You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please cancel my reservation, due to an emergency?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: My name is Edward Garcia.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.