You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation as my exam has been cancelled. Can you help me out?

ASSISTANT: Sure, can I have your name please?

USER: Ok, My name is Anna Robinson.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for reaching us.