You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Laura Gonzalez here. I just want to cancel my recent reservation which I have done already, as my grand father's health is not good. Can you please help me with it?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Ok, not an issue. Anyways, thanks for the information.

ASSISTANT: Thank you.