You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I need to cancel my reservation, can you help me?

ASSISTANT: Sure, I'm glad to help you with that. May I know your good name please?

USER: I am Stephanie Hall.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Stephanie Hall, there is no active reservation found under your name to do cancellation.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.