You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What help that I can do for you now?

USER: I am Ronald Rodriguez. I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, I am happy to help you in ticket cancellation.

USER: Thank you.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name which you have when I have checked in our data base.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.