You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to change my existing reservation due to bad weather conditions. Can you please help me with this?

ASSISTANT: Sure, will you mention your name for checking the reservation status?

USER: I am Donna Roberts.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Welcome, have a great day.