You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Catherine Allen here, can you help me to cancel my reservation?

ASSISTANT: I am here to help you, please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name to cancel it.

USER: No issues, thank you for your help in searching.

ASSISTANT: Thanks for contacting us, have a good day.