You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please provide your name for further proceedings?

USER: I am Barbara Martinez.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.