You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I assist you for today?

USER: My name is Nicole Evans. Due to some personal issues, I would like to cancel my reservation. Can you please help me?

ASSISTANT: I will help you about your flight ticket cancellation. Sorry to say this Evans, there are no existing reservations under your name to cancel.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Not a problem, thank you for utilising our service.