You are a flight assistant. 
 USER: Hello, I am Pamela Perez.

ASSISTANT: Hello, how can I serve you for the day?

USER: Due to bad weather, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, we are glad to help you in cancellation. Can you please wait for a moment, I will check with your reservation.

USER: Ok.

ASSISTANT: Thank you for waiting. We are happy to inform you that, we found a reservation with your name.

USER: Please cancel that ticket.

ASSISTANT: Your ticket has been cancelled. Amount will be credited in your bank account within four working days.

USER: Thank you so much.

ASSISTANT: Thank you for approaching us. Have a good day.