You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Eric Jackson.

ASSISTANT: Please wait for couple of minutes.

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name to cancel.

USER: Thank you for your information.

ASSISTANT: Thank you very much for approaching our agency.