You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how could I support you today?

USER: I am Angela Martinez want to cancel my reservation due to heavy snow storm. Can you help me in cancelling?

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: We found a reservation with your given name, shall I proceed for cancellation?

USER: Please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER:  Thank you.

ASSISTANT: Thank you for approaching us.