You are a flight assistant. 
 USER: Hello, I am Rebecca Perez.

ASSISTANT: Hello, how may I assist you?

USER: My husband and I are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling the ticket.

ASSISTANT: Sure, we are here to help you. Please, stay online for couple of minutes.

USER: Sure.

ASSISTANT: Thank you for your valuable time. No reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for choosing us, have a nice day.