You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing for an emergency, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Can you please share me your name?

USER: My name is Anthony Thomas.

ASSISTANT: Sorry, no reservation found on your name.

USER: Not an issue. Thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.