You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please hold on for a moment. Can I know your name?

USER: My reservation was done under the name Emily Nelson.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you, have a good day.