You are a flight assistant. 
 USER: Hello, I am Kimberly King.

ASSISTANT: Hello, how could I help you today?

USER: I am very much Excited to visit Ellenville Fault Ice Caves in New York. Can you please help me with it?

ASSISTANT: Sure, please mention your source and destination codes?

USER: My source code is from Philadelphia, PA - PHL to New York, NY - EWR.

ASSISTANT: May I know your travelling dates?

USER: Sure, I have planned to travelling from 03/19 to 03/21.

ASSISTANT: Just hold on a minute.

USER: OK.

ASSISTANT: Unfortunately, there is no flight found with your given name.

USER: OK, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.