You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, please share your good name?

USER: My name is Susan Turner.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for your time, but there are no flights found with the given details.

USER: Ok, thank you.

ASSISTANT: Thank you.