You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Timothy Hernandez here.

ASSISTANT: How may I help you Timothy?

USER: Due to strange climatic conditions, I want to quit my trip. Can you please cancel my reservation?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: Timothy, I have successfully cancelled your reservation.

USER: Thank you so much for your help.

ASSISTANT: Thank you for contacting us, have a good day.