You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my reservation due to bad weather condition. Can you help me with cancelling?

ASSISTANT: To proceed with cancelling we need your good name?

USER: Andrew Lopez is my name.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time, there is no reservation found on the given name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for opting us.