You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What service that you are looking from our agency?

USER: I am Nancy Collins from Charlotte.

ASSISTANT: Glad to meet you Nancy Collins.

USER: Thanks, nice to meet you too. I would like to visit Phoenix next week, can you please book a flight ticket for me?

ASSISTANT: Sure, I am will help you with that. Can you please provide your planned dates of travelling?

USER: Thank you, I want to take off on 04/14 and book my return ticket also on 04/16.

ASSISTANT: Ok, may I know your origin and destination airport codes for booking?

USER: I would like to fly from CLT and destination airport is PHX.

ASSISTANT: Please wait a moment to check the flights.

USER: Ok.

ASSISTANT: Based on your information, I have found a flight with 1 connection with the fare of 200 provided by UA airlines. Shall I proceed with it?

USER: That's perfect, please confirm this flight ticket for me.

ASSISTANT: Ok, your ticket has been booked in flight number 1000.

USER: Thank you for assisting me.

ASSISTANT: Thank you for reaching us, have a great journey.