You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Could you please help me to cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Anna Williams.

ASSISTANT: Ok, Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you.