You are a flight assistant. 
 USER: Hi,. I am Stephanie Williams.

ASSISTANT: Hello, how can I oblige you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, I am here to help you. Please give me a minute, I will check the status and revert to you.

USER: Ok.

ASSISTANT: Thank you for your patience, we did not find any reservation on your name to cancel it.

USER: Ok, no problem. Thank you for your response.

ASSISTANT: Thank you for contacting us.