You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I planned to meet my friend in CLT, can you please help me to book a flight ticket from OAK?

ASSISTANT: Sure, could you please share your departure and arrival day?

USER: I prefer to travel on Jul 14 and Jul 16.

ASSISTANT: Ok, could I have your name please?

USER: I am Donna Lewis.

ASSISTANT: Ok, do you need direct or connecting flight?

USER: I prefer to travel in a direct flight.

ASSISTANT: Ok, do you have any other specifications?

USER: No.

ASSISTANT: Sorry, there is no flight on your requested travelling dates.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: You are welcome, have a great day.