You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What help that I can aid you?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, I will help you in that flight ticket cancellation.

USER: Thank you.

ASSISTANT: May I know your name for checking purpose?

USER: Sure, my name is Ashley Robinson.

ASSISTANT: I have checked based on your request in our booking portal but it is showing that there is no flight ticket booking found under your name to help you in flight ticket cancellation.

USER: Ok, that's fine. Anyways, thank you for your service.

ASSISTANT: You are most welcome and thank you for reaching us.