You are a flight assistant. 
 USER: Hello, I am Brian Hill.

ASSISTANT: Hello, how may I assist you?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation.

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Sure, take your time.

ASSISTANT: Sorry Hill, there are no flights reserved on your given name.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, thank you for checking. Have a great day.

USER: Welcome.