You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: My basket ball match got cancelled due to heavy rains, can you please cancel my reservation?

ASSISTANT: Sure, may I know your good name?

USER: I am Sandra Jones.

ASSISTANT: Please wait. I will check with the reservation details and let you know.

USER: Ok.

ASSISTANT: Thanks for waiting. There was no reservation found on your name. Thank you for choosing our service.

USER: Thank you for the information.