You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Ashley Walker, owing an emergence I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to make your job ease.

USER: Ok.

ASSISTANT: No reservation found with your name.

USER: That's ok, thanks for the help.

ASSISTANT: Thank you for reaching us.