You are a flight assistant. 
 USER: Hi, I am Janet Mitchell.

ASSISTANT: Hello, How can I oblige you today?

USER: My visit to the Private moon light DC city walk has been cancelled, due to some technical issues.

ASSISTANT: Ok.

USER: For this, I need to cancel my reservation. Will you help me in this?

ASSISTANT: Sure, we are here to assist you in cancelling your ticket.

USER: Thank you.

ASSISTANT: Please, wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name in our reservation list.

USER: Not a problem.

ASSISTANT: Thank you for opting us.

USER: Thank you for your information.