You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: I want to change my existing reservation which is done recently due to some health issues, can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May, I know your good name?

USER: Sure, my name is Kenneth Garcia.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, no problem. Anyways, thank you for your service.

ASSISTANT: Thank you for reaching us.