You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am glad to help you. Please give me a moment to check your ticket status.

USER: Sure, take your time. My reservation was done under the name Ruth Martinez.

ASSISTANT: Ok. Sorry, no reservation is available by your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.