You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best support you now?

USER: Due to owing an emergency I want to cancel my recent reservation. Can You please help me?

ASSISTANT: Sure, I would be happy to help you. May I know your name?

USER: My name is Jeffery Lopez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: No issue. Thanks for your assistance.

ASSISTANT: Thanks for choosing us and have a good day.