You are a flight assistant. 
 USER: Hello.

ASSISTANT: Welcome to our travelling agency. How may I assist you?

USER: Due to heavy snowfall in my city, I would like to cancel my recent reservation.

ASSISTANT: Sure, could you please mention your name for further process?

USER: Ok, my name is Anna Evans.

ASSISTANT: Anna, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Anna, there is no reservation found on your name to cancel your reservation.

USER: Ok, no issue.

ASSISTANT: Are you expecting any other help from my side?

USER: No, thank you for your information.

ASSISTANT: Thank you for your service. You are welcome.