You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my recent reservation due to sudden demise of my grand father. Can you help me in cancelling my ticket?

ASSISTANT: Sure, may I know your good name?

USER: I am  Justin Evans.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is a reservation found on your name. Shall I cancel?

USER: Ok, proceed with my cancellation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for assisting me.

ASSISTANT: Thank you for reaching us.