You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, may I know your name?

USER: I am Emily Clark.

ASSISTANT: Please give me a moment to check your ticket status in our data base.

USER: Ok.

ASSISTANT: Sorry Emily Clark, no reservation is available by your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.