You are a flight assistant. 
 USER: Hello, Jerry Perez here.

ASSISTANT: Hello, how may I aid you?

USER: I would like to visit The Heritage Society in Houston to study about 19th century houses. Can you hold me a ticket from CLT to HOU?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your travel dates?

USER: Sure, my journey dates are 11/01 and 11/03.

ASSISTANT: Do you have any specifications?

USER: Yes, I need a halt in between my journey.

ASSISTANT: We found an airline UA with flight number 1015 having a halt with fare 100. Shall I proceed with booking?

USER: Please book it.

ASSISTANT: Your booking has been processed.

USER: Thank you for your support.

ASSISTANT: Thank you for reaching us.