You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I am Catherine Collins want to visit EWR, can you help me to book a ticket from MSP?

ASSISTANT: Sure, I am glad to help you in booking the flight ticket. May I know your planned travel dates?

USER: Sure, my travelling dates will be 08/08 and 08/10.

ASSISTANT: Ok, please wait for a while to check for the flight availability.

USER: I need a direct as it is an emergency.

ASSISTANT: Sorry Collins, as per your intents there are no flights available.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.