You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Sure, my name is Mary Anderson.

ASSISTANT: Ok, wait for some time I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No issues, thank you for your response.

ASSISTANT: Thanks for approaching us.