You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to Google Agency. What can I do for you?

USER: I would like to cancel my reservation which I have done to attend a music event but unfortunately it got cancelled. So, can you please help me with that?

ASSISTANT: Sure, I can help you. Please let me know your name?

USER: Ok, please check the reservation status with name Amanda Wilson.

ASSISTANT: Ok, please hold on for a moment.

USER: Ok, please take your time.

ASSISTANT: There is a reservation found with your name.

USER: Ok, please cancel that one.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you, have a nice day.

USER: Welcome.