You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: Sure, my name is Angela Allen.

ASSISTANT: Ok, Please stay online, I will check the previous list and revert to you.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thanks for reaching us.