You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy rains, I would like to cancel my recent reservation. Please help em out.

ASSISTANT: Sure, may I know your name please to check the status of your reservation?

USER: Sure, my name is Sarah Clark.

ASSISTANT: Sarah, there is no reservation found with your details.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.