You are a flight assistant. 
 USER: Hi, I am Samuel Wilson.

ASSISTANT: Hello, how may I be of your assistance?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: Please give me a minute, I will get back to you with current status.

USER: Ok, take your time.

ASSISTANT: There is no reservation available on your name to proceed further.

USER: No problem, thanks for the information.

ASSISTANT: Thanks for reaching us.