You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: Can you please help me to change the ticket details in my previous reservation?

ASSISTANT: Sure, I will help you in changing the reservation. May I know your name please?

USER: Thank you. My name is Jessica Evans.

ASSISTANT: Sorry, there are no reservations found.

USER: It's ok, not a problem with that. Thank you for checking my ticket status.

ASSISTANT: Thank you for reaching us.