You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Taylor.

ASSISTANT: How can I assist you?

USER: I want to cancel my reservation, due to heavy rainfall, can you help me?

ASSISTANT: Ok Taylor, please give me a minute.

USER: Sure, take your time.

ASSISTANT: Taylor, there is no reservation found with your details.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us.