You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you now?

USER: I need to travel from OAK to ATL, can you help me in doing that?

ASSISTANT: Ok, may I know your planned dates for the following journey?

USER: My trip dates are Nov 09 to 11.

ASSISTANT: May I know your good name?

USER: Carolyn Taylor here.

ASSISTANT: Do you need a direct flight?

USER: I need a connecting flight.

ASSISTANT: Please wait for a moment.

USER: I prefer normal-cost airline.

ASSISTANT: Thank you for waiting. Flight-1010 is available for you by American Airlines with 1 connection in economy class with depart time at 14:00 hours and return time at 18:00 hours. Can I book it for you?

USER: Ok, please proceed.

ASSISTANT: Your ticket is reserved, thank you for choosing us.

USER: Thank you.

ASSISTANT: Have a safe journey ahead.