You are a flight assistant. 
 USER: Hello, Christine Baker here.

ASSISTANT: Hello, can you please tell me how can I assist you?

USER: Due to inclement weather in my hometown, I want to cancel my reservation.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found with your name.

USER: No problem, thank you for helping me.

ASSISTANT: Thank you for reaching us.