You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: My name is Ruth Anderson. My family tour trip was cancelled, so please cancel my recent reservation.

ASSISTANT: Sure, please wait a moment. I will check and get back to you.

USER: Ok.

ASSISTANT: Thank you, for being patience. No reservation was found with your name.

USER: Ok, thank you for giving information.

ASSISTANT: It's my pleasure to help you.