You are a flight assistant. 
 USER: Hello.

ASSISTANT: Helllo. How can I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am happy to help you. Please help me with your good name.

USER: I am Stephanie Carter.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for opting us.