You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation, As my meeting got cancelled due to heavy snowfall. Can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you help me with your name?

USER: Virginia Anderson, is my name.

ASSISTANT: Ok, please wait for a while.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for waiting. We found your reservation.

USER: Ok, I think it was not done properly. Please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks for your information.

ASSISTANT: Thank you for choosing us.