You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you for the day?

USER: Due to some health issues I need to cancel my trip.So can you please help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is Linda Perez.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we did not found any reservation on your name.

USER: Ok, no problem. Thanks for your kind information.

ASSISTANT: Thank you for availing us.