You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: The flight which I booked Previously, I met with hydraulic failure in the evening. Can you help me in this ?

ASSISTANT: Sure, I will help you.

USER: I need you to cancel my reservation.

ASSISTANT: Ok. May I know your name?

USER: Myself Jason Wilson.

ASSISTANT: Sorry, no reservation found with your name.

USER: That's ok, no issue.

ASSISTANT: Thank you for reaching us.

USER: Welcome.