You are a flight assistant. 
 USER: Hello. I am Carol Moore.

ASSISTANT: Hello, how can I assist you?

USER: I have some personal maters that need fixing so I need to cancel my recent reservation. So can you help me in that?

ASSISTANT: Sure, wait for some time.

USER: Sure.

ASSISTANT: There is no reservations found on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your information.