You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you assist me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Shirley Taylor.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation on your name and it has been cancelled as per your request.

USER: Thank you for your effort.

ASSISTANT: Thank you for reaching us, have a nice day.