You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: Benjamin Perez here. I want to cancel my reservation due to tornado in my place.

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status.

USER: Ok.

ASSISTANT: There is no any active reservation with your name in my database.

USER: It's ok, thank you for checking.

ASSISTANT: It's my pleasure.