You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Can you please assist me in cancelling my reservation as I am unable to do it myself?

ASSISTANT: Sure, I will assist you. May I know your name?

USER: My name is Emily Baker.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: No problem, thank you for your time.

ASSISTANT: Thank you.