You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please share your name to check your reservation status?

USER: I am Rachel White.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: There is an active reservation found on your name, shall I proceed to cancel?

USER: Please proceed.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for your kind service.

ASSISTANT: Thank you for reaching us.