You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Patricia Thompson. Due to some emergency problem, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it is successfully cancelled.

USER: Ok. Thank you.

ASSISTANT: Thank you for reaching our service.