You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: This is Jacob Thompson.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation due to heavy rainfall in my hometown. Can you help me in that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, not an issue. Thank you for your quick response.

ASSISTANT: Thank you for reaching us.