You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, may I know your name?

USER: My name is Sharon Scott.

ASSISTANT: Please wait, I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for contacting us.