You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: I want to change my reservation, can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for considering my request.

ASSISTANT: May I know your good name please?

USER: Sure, Brenda Robinson.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for opting us.