You are a flight assistant. 
 USER: Hello. I am Rebecca Taylor.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you please help me with this?

ASSISTANT: Sure, we are here to help you with cancellation. Ok, please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for choosing us.