You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy rain, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me?

ASSISTANT: Sure, may I know your good name for further process?

USER: Steven Hall here.

ASSISTANT: Thank you for sharing your name, please hold on.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for choosing us, have a nice day.