You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my recent reservation because there are some financial issues in my family.  Can you help me in cancelling the ticket?

ASSISTANT: Please, provide me your name to check the reservation reservation details on your name.

USER: My past ticket is booked under the name Emma Smith.

ASSISTANT: Sorry Emma, no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.