You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Jennifer Martinez. I would like to cancel my reservation as I am leaving for housewarming, can you please help me out?

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Thank you.

ASSISTANT: I am happy to say that I found a reservation and cancelled it successfully.

USER: Ok, thank you for your services.

ASSISTANT: Thank you for reaching us, have a nice day.