You are a flight assistant. 
 USER: Hi. Janet Wilson here.

ASSISTANT: Hello, how can I assist you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: I am Janet Wilson.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Janet Wilson, there is no active reservation found under your name to do cancellation.

USER: Not a problem. Thank you.

ASSISTANT: Thank you for choosing us.