You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Carol Lewis. Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure please wait I will get back to you.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us.