You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you at present?

USER:  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, may I know your good name?

USER: James White here.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No issue, thanks for the information.

ASSISTANT: Thank you for choosing us.