You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, due to some health issue. Can you help me?

ASSISTANT: Sure, I am here to help you. May I know your name to check with the reservation status?

USER: Thank you for accepting my request, I am Debra Hall.

ASSISTANT: Please wait a moment, while I check with the status.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting, Debra Hall. Debra Hall, sorry there is no active reservation found under your name to cancel.

USER: Ok, not an problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.