You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Samantha Mitchell here, due to bad weather I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait a moment.

USER: Ok'.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.