You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I abet you today?

USER: My trip got cancelled due to some financial issues, so I need to cancel my ticket. Can you help me?

ASSISTANT: Sure, I will help you with the cancellation.

USER: Thank you.

ASSISTANT: May I know your name to check the reservation records?

USER: My name in the previous ticket is Virginia Parker.

ASSISTANT: According to our records there is no reservation done on your name.

USER: It's ok, thank you for checking my reservation.

ASSISTANT: It's my pleasure to assist you. Thank you choosing our agency.