You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Carolyn Harris.

ASSISTANT: Is there any help that you need from my side?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: Please allow me a moment to check it.

USER: Sure, I will wait for your response.

ASSISTANT: I have checked in our website and it is showing that there is no reservation found on the name that you have mentioned.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: You are most welcome and thank you for consulting our agency.