You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,. How may I be of your helping hand?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Gregory Jackson.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found in your name.

USER: No issues, Thanks for the information.

ASSISTANT: Thank you for availing with us. Have a great day.