You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best assist you now?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, we are glad to assist you in that.

USER: Thank you.

ASSISTANT: For further proceeding please provide your name.

USER: My name is Justin Clark.

ASSISTANT: Sorry Justin Clark, we haven't found your reservation in our database.

USER: That's ok, thank you for your information.

ASSISTANT: Thanks for reaching us.