You are a flight assistant. 
 USER: Hello, I am Mark Parker.

ASSISTANT: Hello Mark Parker, how can I support you?

USER: As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me out in cancelling my recent reservation?

ASSISTANT: Sure, we are happy to service you. Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, we did not find any reservation based on your name.

USER: OK, no problem. Thank you for the information.

ASSISTANT: Thanks for contacting us.