You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my reservation which is under my name, as my holiday trip has been cancelled.

ASSISTANT: Ok, may I know your good name please?

USER: Sure, my name is Helen Phillips.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting.

USER: You are welcome.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: Ok, no issues.My brother might have cancelled my reservation. Thank you for checking.

ASSISTANT: Thank you for connecting with us.