You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergence, I want to change my existing reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is George Campbell.

ASSISTANT: Ok, wait a minute please.

USER: Ok.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us, have a nice day.