You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: I am Jessica Lopez, I am unable to travel right now due to heavy rains, so can you help me cancelling my reservation?

ASSISTANT: Sure, i will help you with that.

USER: Thank you.

ASSISTANT: Jessica, please wait for a moment, let me check the reservation on your name.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for waiting, sorry to inform that there is no any reservation found in our system data.

USER: Oh! No problem, thank you for your services.

ASSISTANT: Thank you for visiting us, we hope see you again.