You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to change my existing reservation, can you please help me with this?

ASSISTANT: Sure, may I know your name for the changing process?

USER: Jacob Roberts.

ASSISTANT: Thank you, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, we couldn't find a reservation on your name to cancel.

USER: No problem, thank you.

ASSISTANT: Welcome, thank you for reaching us.