You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER: I am John Hill. Due to some emergency problem, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for availing us.