You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jonathan Wilson.

ASSISTANT: Wilson, how may I guide you?

USER: Due to an emergency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I am here to help you. Let me check your reservation status in our database.

USER: Sure, take your own time.

ASSISTANT: Wilson, sorry for inconvenience, no reservation is found on your name in our database.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: You are welcome, thank you very much for approaching us.