You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: My name is Jonathan Perez and  I would like to cancel my reservation. can  you help me?

ASSISTANT: Sure, I will help you with that. Please wait a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Jonathan Perez, no reservation has found under your name to cancel.

USER: No issue. Thank you for the time.

ASSISTANT: Thank you for choosing us, have a good day.