You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation as I am not feeling well. Can you please help me out?

ASSISTANT: Sure, we are here to help you. Can you please share your name?

USER: Thank you, my name is Carol Evans.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thanks for reaching us.