You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my reservation as my mother is unwell, can you please do that for me?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check whether any reservation found on your name or not to cancel it?

USER: Sure.

ASSISTANT: May I know your name?

USER: My name is Raymond Evans.

ASSISTANT: Sorry, there is no active  reservation on your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.