You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What help you are looking for?

USER: I am James Hall, I need to cancel my reservation as my schedule got cancelled. Can you please help me out?

ASSISTANT: Sure, I will help you. Please give me a minute.

USER: Thank you for considering my request. Ok, have your time.

ASSISTANT: Sorry to inform you, there is no reservation on your name.

USER: It's ok, anyway thank you for the information.

ASSISTANT: Thank you for choosing us.