You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you aid me to change my reservation due to emergency?

ASSISTANT: Sure, I am here to help you with this. May I know your name please?

USER: Margaret King here.

ASSISTANT: Ok, please wait for a mean while.

USER: Ok.

ASSISTANT: Sorry to say, that there is no reservation found as per your name.

USER: Thank you for the help.

ASSISTANT: You are welcome.