You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: Sure, my name is Laura Jackson.

ASSISTANT: Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Welcome, thank you for reaching us.

USER: You are welcome.