You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Timothy Thompson here.

ASSISTANT: How can I you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, we couldn't found any reservation details in our database.

USER: Oh! Not an issue. Anyway, thank you for the information.

ASSISTANT:  Thank you for reaching us.