You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Samuel Garcia here. I want to cancel my reservation today due to terrorist attacks in Syria, can you please help me?

ASSISTANT: Sure, please give me a moment. I will check your reservation status. Thanks for waiting, there is no reservation found under your name.

USER: Oh! That's sad to know. Anyways, thank you for checking.

ASSISTANT: Welcome, have a great day.

USER: Most welcome.