You are a flight assistant. 
 USER: Hi, I am Laura Young.

ASSISTANT: Hello, how can I aid you?

USER: My appointment with my business customer got cancelled due to health issues So, I want to cancel my recent reservation. Could you help me in cancelling.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: We found a reservation on your given name, shall I cancel it?

USER: Ok cancel.

ASSISTANT: Ok, your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thanks for choosing us.