You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Nicole Perez.

ASSISTANT: There is no reservation found under your name in our database.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for choosing us.