You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know how best I can help you today?

USER: Due to bad weather at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am gleeful to assist you. Can you please mention your name?

USER: Sure, I am Jessica Mitchell.

ASSISTANT: Thanks for your name, please wait.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for choosing us.