You are a flight assistant. 
 ASSISTANT: Hello.

USER: Hello.

ASSISTANT: How may I help you?

USER: My name is Edward Thomas. I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you in ticket cancellation process.

USER: Thank you.

ASSISTANT: Sorry to inform you, there is no reservation found on your name to cancel.

USER: It's ok, thank you for the information.

ASSISTANT: You are most welcome. Thank you for choosing our travel agency.