You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: I need to cancel my reservation, as I have to stay back in the city due to heavy Floods at my place.

ASSISTANT: Ok.

USER: Could you help me in this?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: May I know your name?

USER: My name is Anthony Thomas.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Fine.

ASSISTANT: There is no reservation on your name.

USER: No problem, thank you.

ASSISTANT: Thank you.