You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Jeffery Miller. I would like to book a ticket from EWR to PHX, can you please help me out?

ASSISTANT: I am here to help you, may I know your trip dates?

USER: I am travelling on these dates 05/18 and 05/20.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: I got a connecting flight-1002 on UA airlines, would you like me to proceed?

USER: Ok, you can proceed.

ASSISTANT: Ok, booking is done with your name Jeffery Miller.

USER: Thank you for your services.

ASSISTANT: Thanks for approaching us.