You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Robinson.

ASSISTANT: How may I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Ok, please wait for a moment.

USER: That's ok, thank you for your information.

ASSISTANT: There is no reservation found by your name.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.