You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, By what way can I provide assistance to you?

USER: My name is Steven Collins. I want to cancel my reservation due to heavy rainfall in my location.

ASSISTANT: Sure, I will help you in cancellation. Please wait, let me check your reservation status.

USER: Thank you.

ASSISTANT: Thanks for your time. Sorry Steven Collins, there is no active reservation on your name to cancel it.

USER: Ok, not an issue. Thank you for your help.

ASSISTANT: Thanks for choosing us.