You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, could you please provide your name to check your reservation status?

USER: My name is Samuel Jones.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name.

USER: Ok, no issues. Thank you for your time.

ASSISTANT: Thank you for reaching us, have a nice day.