You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, can I know your name please?

USER: Myself Michelle Phillips.

ASSISTANT: I found your reservation.

USER: Please proceed to cancellation.

ASSISTANT: I have cancelled your reservation.

USER: Thank you.

ASSISTANT: Thank you for approaching us.