You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you today?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name to track the information?

USER: You can track my reservation on the name of Joshua Phillips.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your name.

USER: No issue, Thanks for your help.

ASSISTANT: Thank you for approaching us.