You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I have to change my reservation due to my planned event got postponed. So please help me with that.

ASSISTANT: May I know your name?

USER: Thank you. Please check the reservation with my name Scott Martinez.

ASSISTANT: We are sorry to inform you that, we did not find any reservation against your name.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you.

USER: Most welcome.