You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Jeffrey Carter here. My wedding got cancelled so I want to cancel my ticket.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, Sorry no reservation found on your name to cancel.

USER: No issue,thank you for the information.

ASSISTANT: Thank you so much for opting our service and have a nice day.