You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I need to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you. Please wait for a moment to check your details. Meanwhile, may I know your name?

USER: I am Kathleen Robinson.

ASSISTANT: Sorry, there is no reservation found on your name in my records.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.