You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I want to book a flight ticket from MCO and PHX. Can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: Donna Martinez.

ASSISTANT: On which dates would you like to travel?

USER: I would like to travel on 05/10 to return on 05/12.

ASSISTANT: Do you have any other preferences?

USER: I need  a break.

ASSISTANT: Ok, please wait for few minutes.

USER: Ok.

ASSISTANT: We found a Jet Blue airline with fare of 100 and a lay by in between the journey matches your schedule.

USER: You can reserve it.

ASSISTANT: Your ticket has been confirmed with flight number 1021.

USER: Thank you.

ASSISTANT: Thank you for reaching us.