You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: My trip got cancelled, can you please help me in cancellation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Cynthia Parker.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.