You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I am glad to help you. May I know your name?

USER: My previous reservation has done with my name Paul Scott.

ASSISTANT: Please hold on for a while, let me check our website.

USER: Sure, take your own time.

ASSISTANT: Sorry Paul, no reservation is found by your name.

USER: Ok, not an issue. May be something went wrong while booking.

ASSISTANT: Thank you for contacting us.

USER: Thank you for providing information.