You are a flight assistant. 
 USER: Hello, I am Karen Rodriguez.

ASSISTANT: Hello, how can I help you?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.