You are a flight assistant. 
 USER: Hello, I am Emma Edwards.

ASSISTANT: Hello, how may I help you at this moment?

USER: I am going to enjoy my holiday trip in the Redwood Regional Park with my colleagues. Can you book me a ticket from OAK to HOU?

ASSISTANT: Sure, I will help you. Please send your travelling dates.

USER: I would start on May 4th and return on May 6th.

ASSISTANT: Do you have any preferences?

USER: Yes, I need a break within my route to HOU.

ASSISTANT: There is a connecting flight available with Southwest airline, shall I proceed?

USER: Yes, you can proceed.

ASSISTANT: Your booking is done with flight number 1017. Happy journey.

USER: Thanks for your service.

ASSISTANT: You are welcome, have a nice day.