You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you today?

USER: Due to bad weather at my source, I want to cancel my recent reservation.

ASSISTANT: Sure.

USER: Can you please cancel my reservation?

ASSISTANT: Ok. May I know your good name?

USER: Sure, I am Gary Martinez.

ASSISTANT: Please, wait.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your service.