You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Thomas Carter.

ASSISTANT: How can I assist you today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Sure, take your time.

ASSISTANT: Thomas, there is no reservation found under your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us, have a great day.