You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Can you please help me with cancelling my recent reservations?

ASSISTANT: May I know your name?

USER: My name is Marl Brown.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues.

ASSISTANT: Thank you.

USER: Thank you.