You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me to cancel my existing reservation?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Thank you. My name is Nicole Perez.

ASSISTANT: Please wait for a while.

USER: Ok, take your time.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name to cancel.

USER: It's ok, not an issue with that. Anyways thank you for your time.

ASSISTANT: Thank you very much for approaching our agency.