You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I'm Jennifer Thomas. My holiday trip has been cancelled. So, I would like to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, I will help you with that. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: I am sorry to say that there is no reservation found.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for contacting us.

USER: You are welcome.