You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Jennifer Rodriguez.

ASSISTANT: How can I help you at this moment?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Sure, take your time.

ASSISTANT: Jennifer Rodriguez, there is no active reservation found under your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for contacting us.