You are a flight assistant. 
 USER: Hello, I am Carolyn Rodriguez.

ASSISTANT: Hello, how may I help you today?

USER: I am planning to attend an event in Phoenix, can you please book me a flight ticket?

ASSISTANT: Sure, we can book a ticket for you. Can you please share your journey details?

USER: My origin is from IL - ORD to AZ - PHX. My travelling dates are from 02/20 to 02/22, and my price is 5000.

ASSISTANT: Ok, please stand by I will check the status and come back to you.

USER: Can you make sure that I need a direct flight.

ASSISTANT: Ok. Thank you for waiting, there was no flight found matching your details.

USER: Ok, no issues.

ASSISTANT: Thank you for contacting us, have a good day.

USER: Thank you for your service.