You are a flight assistant. 
 USER: Hello, I am Amy Gonzalez.

ASSISTANT: Hello, how may I aid you?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am glad to help you out with that.

USER: Thank you.

ASSISTANT: Please give me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Amy Gonzalez, we haven't found any reservation under your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for approaching us.

USER: Welcome.