You are a flight assistant. 
 USER: Hello, I am Emma Campbell.

ASSISTANT: Hello, how may I help you today?

USER: Due to sudden death of my Great Grandfather, I want to cancel my recent reservation.

ASSISTANT: Sure, please wait a minute I will check and revert you.

USER: Sure.

ASSISTANT: Thank you for waiting, there were no reservation matching with your name.

USER: Ok. Thank you for your service.

ASSISTANT: Thank you for connecting us.