You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?

ASSISTANT: Please share your name to proceed further?

USER: Melissa Thompson here.

ASSISTANT: There is no active reservation found under your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.