You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I oblige you today?

USER: I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?

ASSISTANT: Sure, please share your good name?

USER: Thank you. Ticket was reserved on the name George Baker.

ASSISTANT: Please hold a moment.

USER: Take your time.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for opting us.