You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Ok, I will help you. May I know your name to check the reservation records?

USER: My reservation was done under the name Dorothy Anderson.

ASSISTANT: Sorry, there is no reservation been found.

USER: That's ok, not an issue.

ASSISTANT: Thank you for choosing our agency.

USER: Anyways, thank you for the information.