You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Sarah Rodriguez. I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?

ASSISTANT: Sure, please give me a minute to check about your request.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No issues with that, thank you for your quick response.

ASSISTANT: Your welcome, have a nice day.