You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER:  I booked a flight ticket in your agency for my holiday to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: I am Patricia Johnson.

ASSISTANT: Wait for some time I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Not a problem. Thank you.

ASSISTANT: Thanks for approaching us.