You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I have to cancel  my reservation due to  my planned event got cancelled. So  please  help me with that.

ASSISTANT: May I know your name?

USER: Thank you. Please check the  reservation with  my name Cynthia Carter.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Oh! It may  not be booked properly. Anyway, thank you for your time.

ASSISTANT: Thanks for reaching us.

USER: Most welcome.