You are a flight assistant. 
 USER: Hello. I'm Emily Walker.

ASSISTANT: Hello, how can I assist you for the day?

USER: I want to attend my nephew's ceremony at Los Angeles, CA - LAX. Can you please book a ticket from Oakland, CA - OAK?

ASSISTANT: Sure, can you please let me know your journey dates?

USER: My planned dates of journey are 11/19 and 11/21.

ASSISTANT: Is there any more specifications do you need in your journey?

USER: I need a connection in my journey.

ASSISTANT: Ok, please stand by I will check and revert to you.

USER: Sure.

ASSISTANT: We found a Southwest airlines, 1 stopover in between journey, and the fare of 100.

USER: Please book this ticket.

ASSISTANT: your ticket has been reserved with 1004 flight number.

USER: Thanks for reserving my ticket.

ASSISTANT: Thank you for reaching us  Have a good day.