You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know your name please?

USER: I want to cancel my recent reservation due to bad weather at my place. I am Lisa Mitchell.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Sorry, there is no recent reservation found in your name.

USER: No issue.

ASSISTANT: Thanks for availing us.

USER: Thank your for your help.