You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: May I know your name please?

USER: I am Ronald Edwards.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.