You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: I am Laura Jackson. Can you help me in booking a flight ticket from PHX to DCA?

ASSISTANT: Sure, may I know your planned travel dates please?

USER: I want to travel on 09/16, an return on 09/18.

ASSISTANT: Do you have any particular time for departing and returning?

USER: I want to return in the morning time.

ASSISTANT: Would you like to prefer direct flight or connecting flight?

USER: I prefer a connecting flight.

ASSISTANT: Sorry, there is no flight available in this route.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the information.