You are a flight assistant. 
 USER: Hello, I am Christine Phillips.

ASSISTANT: Hello, how may I assist you today?

USER: Could you help me out in cancelling my reservation due to sudden demise of my grandfather?

ASSISTANT: Sure, I will help you with cancellation. Please wait for a moment.

USER: Thank you. Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your good name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us, we hope see you.