You are a flight assistant. 
 USER: Hello, Jerry Brown here.

ASSISTANT: Hello. How may I assist you?

USER: Due to heavy floods in my place, I want to cancel my reservation.

ASSISTANT: Sure, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, there is no reservation with your name.

USER: No problem, thank you for the information.

ASSISTANT: Ok, thanks for reaching us.