You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Owing to an emergency, I had to request for this cancel. Will you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: Can you please share your good name?

USER: My good name is Timothy Turner.

ASSISTANT: Thanks for providing your name. Sorry, there is no active reservation found on your name to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.