You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for the day?

USER: I am Carolyn Perez. Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?

ASSISTANT: Sure, we will help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting. We are glad to inform you that, we found a reservation on your name, shall I proceed to cancellation?

USER: You can proceed to cancellation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.