You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I want to cancel my reservation as my exams got cancelled due to bad weather. Can you help me about that?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you for your concern.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: Sure, my name is Amanda Martinez.

ASSISTANT: Amanda Martinez, I have found your reservation in our database and I have cancelled it successfully.

USER: Thank you for your enormous help.

ASSISTANT: Thank you for utilizing our service.