You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Carol Hill. Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Yes, I will assist you. Can you wait?

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for connecting with our agency.