You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I provide assistance to you?

USER: My college holidays was postponed, because of having heavy rainfall.

ASSISTANT: Ok.

USER: Would you help me in changing of my reservation?

ASSISTANT: Sure. I need your name to check for the reservation status.

USER: I am George Hernandez.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, we have not found any reservation on your name.

USER: No, problem. Thank you for your help.

ASSISTANT: Thank you for connecting with us.