You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Thomas Robinson, I would like to cancel my reservation which I have done last week. Please, assist me about it.

ASSISTANT: Ok, can you please hold on for a moment. Let me check your previous reservation status.

USER: Ok, sure.

ASSISTANT: Thomas Robinson, thank you for your patience.

USER: Ok.

ASSISTANT: Sorry to inform you Thomas Robinson, there is no reservation found by your name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for consulting our agency, keep reaching our agency for your further bookings.

USER: Ok, sure.

ASSISTANT: Have a great day.