You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Pamela Lewis. I want to cancel my reservation, due to heavy rainfall. Will you help me in cancellation?

ASSISTANT: Sure, I will help you in cancellation. Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation found under your name.

USER: Not an issue. Thanks for your information.

ASSISTANT: Thank you for choosing our airlines.