You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What kind of help do you need from our flight agency?

USER: I want to cancel my reservation as my plan to visit New York is cancelled. Can you help me?

ASSISTANT: Sure, I am glad to help you with that. Could you please tell me your good name?

USER: My name is Angela Johnson.

ASSISTANT: Ok, I need sometime to check the ticket status in our portal. Can you please be on hold for a while?

USER: Sure.

ASSISTANT: I have checked the status of your ticket and I have found your reservation. Can I proceed to cancel the ticket?

USER: Yes, you can cancel.

ASSISTANT: As per your request, I have successfully cancelled your ticket.

USER: Thank you for helping me.

ASSISTANT: Most welcome. Thank you for contacting our agency. If you have any concerns, please feel free to contact us.