You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me to cancel my active reservation?

ASSISTANT: Sure, can I know your name please?

USER: Myself Justin White.

ASSISTANT: Ok, wait a moment please.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thank you so much.

ASSISTANT: Thank you for approaching us.