You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What help are you expecting from me?

USER: Due to bad weather conditions, I cannot attend my meeting. Can you help me to change my existing reservation?

ASSISTANT: Ok, will help you with that. May I know your name?

USER: Sure, my name is Kimberly Baker.

ASSISTANT: Sorry, there is no reservation found on the name Kimberly Baker in our records.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing our agency.