You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Ok. Please, provide your name.

USER: Laura Mitchell here.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Thank you for your time, I did not find any reservation on your name to cancel.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for approaching us.