You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kathleen Hernandez here.

ASSISTANT: How can I assist you today?

USER: I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, please give me a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting.

USER: Oh! I think the ticket was not booked properly while I am booking.

ASSISTANT: There is no reservation found under your name.

USER: That's ok, not an issue.

ASSISTANT: Welcome, have a great day.

USER: Thank you.