You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: Sure, myself Carol Evans.

ASSISTANT: Please wait a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Not an issue, anyway thank you for the information.

ASSISTANT: Thank you for choosing us.