You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Myself Raymond Thompson.

ASSISTANT: Raymond, how can I help you?

USER: I am looking for a flight from ORD to OAK, can you please help me in booking a flight ticket?

ASSISTANT: Sure, may I know your travel dates please?

USER: My trip dates are from 09/06 till 09/08.

ASSISTANT: Ok, hold on for a moment.

USER: I need a direct flight.

ASSISTANT: Sorry, there are no direct flights available on that particular route.

USER: It's ok, thank you for your information.

ASSISTANT: Welcome. Thank you for reaching us.