You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: As my shooting got cancelled, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that. Can you please provide me your good name on which you reserved your ticket earlier?

USER: Sure, my name is Joseph Evans.

ASSISTANT: Ok Joseph, please wait a moment to check your reservation status.

USER: Ok.

ASSISTANT: Sorry Joseph Evans, I have checked our database and I am unable to find your reservation.

USER: How can that happen, I reserved my ticket in this month. Can you recheck it?

ASSISTANT: Sure Joseph, I will recheck with that.

USER: Make it fast, I have to attend my meeting.

ASSISTANT: Sure but can you please reconfirm your name to check your reservation?

USER: I am Joseph Evans.

ASSISTANT: I am sorry Joseph Evans, I am unable to find your reservation again. May be your ticket has not booked properly due to some technical issues while booking.

USER: That's ok, thank you for checking.

ASSISTANT: My pleasure.