You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Help me in cancelling my flight ticket.

ASSISTANT: Sure, can you please provide me your name?

USER: Thanks for accepting my request. I am Rachel King.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Rachel King. I regret to inform that there is no reservation by your name.

USER: Ok, not an issue. Thanks or checking.

ASSISTANT: Thank you for reaching us.