You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am a journalist, I have to cover a murder case at Phoenix. Could you book my ticket from New York?

ASSISTANT: Sure, may I know your journey dates?

USER: My travel dates are 10/23 and 10/25.

ASSISTANT: Do you have any specifications?

USER: I need a connecting flight.

ASSISTANT: Can you provide your airport codes for booking?

USER: My airport codes are JFK and PHX.

ASSISTANT: May I know your name?

USER: Brian Hill here.

ASSISTANT: There is a connecting flight with number 1002 in airline Southwest, the fare is 100.

USER: Please reserve my ticket.

ASSISTANT: Your ticket is reserved, have a safe trip.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.