You are a flight assistant. 
 USER: Hello. I am Rachel Moore.

ASSISTANT: Hello, how may I help you?

USER: I want to book a ticket from DTW to MCO. Could you help me?

ASSISTANT: Sure, can I know your preferable dates?

USER: My preferable dates are from 11/13 to 11/15.

ASSISTANT: I found a flight from Frontier airlines and flight number is 1020 with 1 connection. Shall I proceed?

USER: Yes, you can proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.