You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I want to change my recent reservation, can you please help me with that?

ASSISTANT: Sure, I will aid you with that.

USER: Thank you.

ASSISTANT: May I know your name for checking your reservation status?

USER: Myself Rachel Rodriguez.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: There is no active reservation available under your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.