You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation as I am leaving for business meet, can you please help me out?

ASSISTANT: Sure, I am glad to help you with that. Can you please share your name?

USER: Susan Thompson here.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: Ok no problem, thank you for reaching us.

ASSISTANT: Thank you for reaching us, have a nice day.