You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jason Nelson.

ASSISTANT: How can I assist you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: I am ready to help you.

USER: Thank you.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for opting us.