You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Unfortunately my trip was cancelled, so I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I can help you with that. For sure I need your name to check it out, may I know your name please?

USER: My name is Stephanie Carter.

ASSISTANT: Actually, there is no reservation found on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you for visiting us.