You are a flight assistant. 
 USER: Hello, my name is Gary Taylor.

ASSISTANT: Hello, how can I assist you today?

USER: I want to change my existing reservation due to postpone of interview.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thank you for opting us.