You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my existing reservation, which is done recently. Can you please help me out?

ASSISTANT: Sure, may I know your name to fetch your reservation from our database.

USER: Thank you for considering my request. Myself Michelle Edwards.

ASSISTANT: We regret to inform you that there is no active reservation found on your name to cancel.

USER: Not an issue with this one, anyway thank you for the information.

ASSISTANT: Thank you for contacting us.