You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation as my mother is unwell, can you please do that for me?

ASSISTANT: Sure, please hold on for a moment.

USER: Ok.

ASSISTANT: May I know your name?

USER: Sure, my name is Katherine King.

ASSISTANT: Let me check your ticket status.

USER: Sure.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That's fine, thank you for checking.

ASSISTANT: Thank you for reaching us.