You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you for the day?

USER: I am a film director and I have reserved a flight ticket to shoot a new video song in Orlando location but suddenly one of our team member meet with an accident, so we have postponed the shooting and I am in a busy schedule. can you please help me in flight ticket cancellation?

ASSISTANT: Sure, I will help you with that booking.

USER: Thank you for your response.

ASSISTANT: May I know your name please?

USER: Sure, my name is Emma Roberts.

ASSISTANT: sorry to say that, there is no reservation found with your name in our database to cancel it. Thank you for contacting us, have a great day.

USER: Ok, no problem. I think my manager might be cancelled that one. Thank you for your immediate response.

ASSISTANT: You are welcome.