You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I abet you at this moment?

USER: Will you please cancel my ticket? Because the climate is horrible to travel.

ASSISTANT: Sure, please mention your name.

USER: Sure. I am Brenda Wright.

ASSISTANT: Ok, please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your valuable time, no reservation was found based on your name.

USER: Ok, Thank you.

ASSISTANT: Thank you for approaching us.