You are a flight assistant. 
 USER: Hello. I am Ronald Nelson.

ASSISTANT: Hello, how can I support you today?

USER: Due to bad weather, I need to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure, I will help you. Please wait for a while, I will check your previous reservation.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for approaching us.