You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Timothy Martin here. I need to cancel my reservation because bad weather condition, can you help me?

ASSISTANT: Ok, please hold on a moment. Thanks for your time, there is no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thanks for contacting us, have a nice day.