You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency, my FIFA tournament has been cancelled.

ASSISTANT: Ok.

USER: So I had a request to you to cancel my recent reservation?

ASSISTANT: Sure, I will help you in doing that. Please let me know your name to cancel your reservation.

USER: Sure, I had a earlier reservation with name Kimberly Smith.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for your time, we did not find any reservation with your specified name.

USER: Ok, no worries at all. I appreciate your kind service.

ASSISTANT: Thank you for connecting with us.