You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Kenneth Phillips want to cancel my reservation due to heavy snow storm. Can you please help me with it?

ASSISTANT: Sure, please wait, let me check the current status.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name.

USER: Thank you for your response.

ASSISTANT: Thank you for approaching us.