You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Justin Hernandez. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?

ASSISTANT: Sure, I will help you. Just give me a moment to check your details.

USER: Sure.

ASSISTANT: Sorry to inform you that there was no reservation found on your name.

USER: Ok, thanks you.

ASSISTANT: Thank you for consulting us.