You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My reservation was done under the name Kathleen Robinson.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: That's ok, not an issue.

ASSISTANT: Thank you for approaching us.

USER: Anyways, thank you for the information.