You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Actually I planned to go New York to meet my husband but now I want to cancel my ticket because my husband only coming to our hometown. Can you help me?

ASSISTANT: Sure, I will help you.

USER: Thank you for accepting my request.

ASSISTANT: Can you please tell me your name?

USER: My name is Jennifer Hill.

ASSISTANT: Sorry, no reservation found with your name to cancel in our records.

USER: It's ok, I think my husband had already cancelled the ticket.

ASSISTANT: Thank you for choosing our agency. Have a nice day.

USER: Anyways thank you so much.