You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to my ill health, I would like to cancel my reservation. Can you help me?

ASSISTANT: May I know your name please?

USER: My name is Michelle Evans.

ASSISTANT: Evans, no reservation has been found on your name.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for reaching us.