You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I want to cancel my recent reservation due to heavy snow fall from couple of days. Could you help me in cancellation?

ASSISTANT: Sure, we are here to help you. Could you please help me with your name so that I can check your details in our database?

USER: Sure, I am Janet Roberts.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation found on your name.

USER: No problem, thanks for your support.

ASSISTANT: Thank you for consulting us.