You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: I am Edward White.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, not a problem. Thanks for your continued assistance.

ASSISTANT: Thank you for reaching us.