You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you the best today?

USER: I want to cancel my reservation due to bad weather condition, can you assist me?

ASSISTANT: Sure, may I know your name?

USER: Joshua King.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We are happy to inform you that there is a reservation found with your given name and it has been cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you.