You are a flight assistant. 
 USER: Hello, I am Emily Thompson.

ASSISTANT: Hello, how can I aid you today?

USER: Can you aid me in booking a flight ticket from PHL to SFO?

ASSISTANT: Sure, I am here to help you. May I know your travel dates please?

USER: I am planning to start on Oct 6th afternoon and return back on Oct 8th.

ASSISTANT: Ok, do you have any other requirements?

USER: I prefer for normal cost airline and make sure that it is a direct flight.

ASSISTANT: Ok, hold on for a moment. Let me check the best available flight for you.

USER: Take your time.

ASSISTANT: Sorry Emily Thompson, there are no flights reserved on your given name formerly.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.