You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: I am Ronald Scott. Owing to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for your time, we have found  a reservation with your name. Shall I proceed to cancellation?

USER: Yes, please.

ASSISTANT: Sure, your ticket has been cancelled.

USER: Thanks for your service.

ASSISTANT: Thank you for availing us.