You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Ok, please can I know your name to proceed?

USER: I am Kimberly Garcia.

ASSISTANT: Yes, please wait a moment.

USER: Sure.

ASSISTANT: Ok, thank you for waiting. Sorry as per the records of reservation there is no flight ticket been found to proceed.

USER: No problem, thank you for the checking.

ASSISTANT: Thank you for choosing our agency.