You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, please share your good name?

USER: I am Amanda Adams.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name. Thank you for contacting us.