You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you for the day?

USER: My name is Nancy Allen, I want to cancel my reservation due to cancel of my business meeting.

ASSISTANT: Sure Nancy Allen, we are glad to help you. Please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time, we are sorry that we did not find any reservation based on your name.

USER: No problem, thank you for your help.

ASSISTANT: Thanks for approaching us with a query.