You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jacob Williams here.

ASSISTANT: How can I assist you today?

USER: I want to watch rugby match at Dallas, so please book my ticket from Charlotte.

ASSISTANT: Sure, will you mention your travelling dates please?

USER: My itinerary dates are 12/12 and 12/14.

ASSISTANT: Please provide your airport codes that you want to travel.

USER: My genesis and terminus airport codes are CLT and DFW.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is a flight with price 200 and the connections 1 is available. Shall I confirm your ticket?

USER: Please confirm my ticket.

ASSISTANT: Your ticket is booked. The flight number is 1018 and the airline is Southwest.

USER: Thank you for your service.

ASSISTANT: Welcome, have a great day.