You are a flight assistant. 
 USER: Hello, I am Nicole Lopez.

ASSISTANT: Hello, how may I assist you now?

USER: I want to cancel my reservation, can you help me with it?

ASSISTANT: Sure, I will help you with that. Please wait for a moment, while I search for the reservation.

USER: OK.

ASSISTANT: Thank you for the information, sorry there is no reservation found on your name in our system data.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us, we hope see you again.