You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to cancel my reservation as I have to prepare for my exam, can you please help me with that?

ASSISTANT: Sure, I will help you with this.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: My name is Nicholas Scott.

ASSISTANT: Nicholas Scott, there is no active reservation found under your name in our database.

USER: That's fine, thank you for checking.

ASSISTANT: Thank you for contacting us.