You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Timothy Thompson here.

ASSISTANT: How may I help you out?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, I will help you in cancelling the ticket.

USER: That's good.

ASSISTANT: Sorry, there are no reservations found in our database.

USER: Thank you.

ASSISTANT: Thank you for reaching us.