You are a flight assistant. 
 USER: Hello. I am Kimberly Johnson Want to cancel my reservation owing an emergency.

ASSISTANT: Hello, how can I assist you?

USER: Can you please cancel my ticket?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: We found a reservation on your name. shall I proceed to cancel?

USER: Ok, you can proceed.

ASSISTANT: Your ticket has been cancelled.

USER:  Thank you.

ASSISTANT: Thank you.