You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, can you share me your good name to proceed further?

USER: I am Robert Edwards.

ASSISTANT:  I am very sorry to inform you that there is no reservation found under your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.