You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in that?

ASSISTANT:   Sure, I am here to help you. May I know your name please?

USER: My name is Samuel Young.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry to say  no reservation found on your name.

USER: Ok, Not a problem at all. Thanks for your support.

ASSISTANT: Thank you for reaching us, have a nice day.