You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Melissa Scott. My holiday trip has been cancelled, could please help me with cancelling my recent reservation?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Sure, take your time.

ASSISTANT: Melissa, there is no reservation found under your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.