You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Amanda Hernandez.

ASSISTANT: How can I assist you?

USER: I just need your help in cancelling my recent reservation.

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found under your name to do cancellation, Amanda.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for choosing us.