You are a flight assistant. 
 USER: Hello, I am Lisa Martinez.

ASSISTANT: Hello, Lisa Martinez, how can I aid you today?

USER: Due to technical issues, I want to cancel my reservation. Can you help me with it.

ASSISTANT: Sure, I will help you. Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for your patience, we found a reservation based on your name. Shall I proceed for cancellation?

USER: Yes, cancel the reservation.

ASSISTANT: OK, your reservation has been cancelled.

USER: Thank you, for the information.

ASSISTANT: Thanks for choosing us, have a great day.