You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today.

USER: I want to change my existing reservation due to postpone of my exams, can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Jonathan Allen.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for approaching us.