You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Due to some health issues, I want to cancel my recent reservation. Will you help me in that?

ASSISTANT: Sure, please provide your name?

USER: My name is Laura Baker.

ASSISTANT: We found a reservation on your name, shall I cancel it?

USER: Yes.

ASSISTANT: Your reservation has been cancelled. Thank you for opting us.