You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Anna Robinson.

ASSISTANT: Wait a moment please.

USER: Ok, take your time. It's ok, thank you for the information.

ASSISTANT: Anna Robinson, we haven' found any reservation under your name in  our database. Thank you for choosing us.