You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Due to some technical problems the exam got cancelled, so can you please cancel my flight ticket?

ASSISTANT: Sure, I can help you with that. Please wait for a while.

USER: Thank you for considering my request.

ASSISTANT: May I know your good name please?

USER: Sure, my name is Ryan Jackson.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Ryan Jackson, there is no active reservation found under your name to do cancellation.

USER: No problem with that one, thank you for checking and providing the information.

ASSISTANT: Thank you for choosing us.