You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Matthew Wright.

ASSISTANT: How may I assist you?

USER: I would like to cancel my recent reservation due to financial issues, can you help me?

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found under your name to cancel it.

USER: Ok, not an issue.

ASSISTANT: Thanks for choosing us, have a good day.

USER: Thank you for your response.