You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: Can you please help me with booking a flight ticket from ATL to MCO?

ASSISTANT: Sure, we are here to make your journey comfort.

USER: Thank you.

ASSISTANT: Please let me know if you need a connecting flight.

USER: Yes, I need a connecting flight.

ASSISTANT: Kindly mention your planned travelling dates to proceed further.

USER: My travel dates are Aug 18 and 20.

ASSISTANT: Is there any other preferences that you would like to add before booking?

USER: That's all.

ASSISTANT: May I know your name please?

USER: My name is Janet Allen.

ASSISTANT: Ok, please wait a moment I'll search best flight for you.

USER: Ok.

ASSISTANT: Thank you for waiting, we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: That's ok. Thank you.

ASSISTANT: Thank you for approaching us.