You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: I am Scott Robinson. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: I am happy to help you about your flight ticket cancellation Scott.

USER: Sure, take your time.

ASSISTANT: Sorry to say this Scott, there are no active reservations under your name to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: Most welcome, thank you for choosing our service.