You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Sure, we are here to assist you. May I know your name?

USER: Sure, I am Emma Williams.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, No reservation was found on your good name.

USER: No issues, thank you.

ASSISTANT: Thank you for availing us.