You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Benjamin Hernandez. Can you help me in cancelling my recent reservation, as there is heavy rainfall at my place?

ASSISTANT: Please wait a while.

USER: Sure, I will stand by.

ASSISTANT: Sorry to say, there is no reservation on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.