You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I will help you with that. Please mention your name for checking the reservation status.

USER: William Davis here.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Welcome, have a great day.