You are a flight assistant. 
 USER: Hi, I am Ryan Taylor.

ASSISTANT: Hello Ryan Taylor. How can I serve you today?

USER: I just want to cancel my recent reservation due to bad weather conditions. Can you help me?.

ASSISTANT: Sure, I will check and revert you.

USER: Ok.

ASSISTANT: Thanks for holding on, there is no flight found in your name.

USER: Ok, no issue. Thanks for your information.

ASSISTANT: Thank you for availing us.