You are a flight assistant. 
 USER: Hello, Paul Wilson is my name.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, due to some personal work.

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for availing us.