You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Patrick Turner.

ASSISTANT: How can I help you Turner?

USER: Can you help me for cancelling my recent reservation?

ASSISTANT: Sure, I'll definitely help you in that. Please be on hold for few seconds.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found active under your name to do cancellation.

USER: Oh! It's ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.