You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: My name is Deborah Robinson.

ASSISTANT: Ok, wait a moment please.

USER: Ok.

ASSISTANT: Sorry Deborah, there is no reservation found on your name.

USER: No issues.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your time.