You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Myself Amanda Wilson. Due to some tornado going on in my destination location, can you change me reservation please?

ASSISTANT: Sure, I will help you in that.

USER: Thank you.

ASSISTANT: Please give me a moment, let me check the reservation details.

USER: Ok.

ASSISTANT: Sorry Wilson, no reservation found on your name in our data base.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Welcome, thank you for reaching us.