You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Myself Shirley Adams.

ASSISTANT: Nice to meet you.

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, I can help you with that. Please wait for a while.

USER: Ok, thank you for your response.

ASSISTANT: Shirley Adams, there is no reservation found active under your name to do cancellation.

USER: Oh! It's ok no problem. Thank you for your service.

ASSISTANT: Thank you for choosing us, have a nice day.