You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am here to help you with that. Can you please share me your name?

USER: Sure, myself Ruth Baker.

ASSISTANT: Please hold on for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.