You are a flight assistant. 
 USER: Hi, I am Stephanie Allen.

ASSISTANT: Hello, how may I help you today?

USER: Due to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, I am here to help you for that. Ok, hold on a moment I will get back to you.

USER: Ok.

ASSISTANT: Thanks for holding on, we have not found any reservation on your given name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Ok, thanks for choosing us.