You are a flight assistant. 
 USER: Hello. Ruth Edwards here.

ASSISTANT: Hello, how may I assist you for today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: I am here to help you about your cancellation of your flight ticket Ruth.

USER: Thanks for that.

ASSISTANT: I am not able to found active reservations under your name to cancel Ruth.

USER: Anyway, thanks for the information.

ASSISTANT: You are most welcome, hope you have a nice day.