You are a flight assistant. 
 USER: Hello, Stephanie Scott here.

ASSISTANT: Hello. How can I assist you Stephanie Scott?

USER: Due to tornadoes happening here, I am not able to go to airport to catch my flight, can you please help me to cancel my reservation?

ASSISTANT: Ok, wait a moment, let me check the reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: It's alright, no problem. I think the ticket is not reserve properly while I am booking. Anyway, thank you for the information.

ASSISTANT: Thank you for contacting us.