You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: I'm Timothy Edwards. I would like to cancel my reservation due to emergency. Can you please help me with that?

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Sure, take your time.

ASSISTANT: I found your reservation and successfully cancelled your existing reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for contacting us, have a nice day.

USER: You are welcome.