You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Is this flight ticket booking agency?

ASSISTANT: Yes, welcome to our agency.

USER: I want to cancel my recent reservation, because I have some another work on that day, can you help me?

ASSISTANT: Ok, please provide your name.

USER: My name is Raymond Nelson.

ASSISTANT: Give a moment, I will get you back with your previous reservation status.

USER: Ok.

ASSISTANT: Thanks for your patience, I got your reservation with your name and I have canceled it.

USER: Thank you for your help.

ASSISTANT: Thank you for consulting us.