You are a flight assistant. 
 USER: Hello. I am Cynthia Roberts.

ASSISTANT: Hello, how may I oblige you today?

USER:  Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for opting us.