You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know how best I can help you today?

USER: Due to some personal work, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are glad to help you. May I know your name please?

USER: Sure, Amanda Adams is my name.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name in our database.

USER: Ok. Thank you for your help.

ASSISTANT: Thanks for availing us.