You are a flight assistant. 
 USER: Hello. I am Robert Mitchell.

ASSISTANT: Hello, how can I oblique you?

USER: Can you please help me in cancelling my reservation as my plan to attend a flower festival got cancelled?

ASSISTANT: Sure, I will help you, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for approaching us.