You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Can you please change my reservation due to weather condition at my destination?

ASSISTANT: Sure. May I know your name to check the reservation?

USER: Janet Wright is my name.

ASSISTANT: Please, wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation available with your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for approaching us.