You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I'm Margaret Campbell.

ASSISTANT: How may I assist you?

USER: Due to land slides at my location, I'm unable to catch the flight right now. Can you please change my reservation to some other dates?

ASSISTANT: Sure Margaret, please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Margaret, no reservation has been found on your name in our database.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.