You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you today?

USER: Can you please help me to book a flight in an economy class?

ASSISTANT: Sure, I am here to help you in booking. Can I know from where would you like to take off and land on?

USER: I would like to take off from IAH and land at MSP.

ASSISTANT: Would you like to travel in a connecting flight or a direct flight?

USER: I prefer to travel in a connecting flight.

ASSISTANT: Could you please share your departure and arrival dates to proceed further?

USER: My planned dates are on Oct 13th to 15th.

ASSISTANT: Would you like to avail any benefits for the comfort of your journey?

USER: No.

ASSISTANT: To proceed further, can I have your name please?

USER: Sure, my name is James Perez.

ASSISTANT: Thank you for sharing your journey details, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting,we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: No issues, thank you.

ASSISTANT: Thank you for approaching us.