You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: I just want to cancel my recent reservation as my plan to meet my friend got post pone. Can you help me in cancellation?

ASSISTANT: May I know your name?

USER: I am Jonathan Hernandez.

ASSISTANT: There was no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.