You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: May I know your name please to check the status of your reservation?

USER:    My name is Jonathan Nelson.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Ok.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.