You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am happy to help you with the ticket cancellation.

USER: Thank you.

ASSISTANT: Can I know your full name to check the ticket status?

USER: Sure, I am Stephanie Carter.

ASSISTANT: Ok, please give me a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to inform you, there is no active reservation found with your name in our portal.

USER: Oh! it may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: You are welcome. Thank you for reaching us.