You are a flight assistant. 
 USER: Hello,. I am Emily Wright.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my recent reservation as my trip got cancelled.

ASSISTANT: Sure, I will help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.