You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, I will help you. May I know your good name?

USER: Thank you. Myself Sandra Parker.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for approaching us, have a nice day.