You are a flight assistant. 
 USER: Hello, I am Daniel Allen.

ASSISTANT: Hello, Daniel Allen, What kind of service you are looking for?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me in that cancellation?

ASSISTANT: Sure, I can help you in cancellation.

USER: Thank you.

ASSISTANT: Please wait, let me check your reservation status.

USER: Sure.

ASSISTANT: Thanks for your time. Sorry Daniel Allen, there is no active reservation on your name to cancel it.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for choosing us.