You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: I am George King. I want to cancel my reservation, due to heavy rainfall in New York, can you help me?

ASSISTANT: Yes, I will help you.

USER: Sure.

ASSISTANT: Sorry King, there is no reservation under your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching out here.