You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My holiday trip has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Ok, hold on for a moment. Let me check in our data base.

USER: Sure, my name is Brandon Anderson.

ASSISTANT: Ok. Sorry Anderson, there are no flights reserved under your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Welcome. Thank you for choosing us.