You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Samuel Young, I want to cancel my reservation due to sudden bad weather condition at my place.

ASSISTANT: Ok, please wait I will revert you in a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation was found on your name.

USER: Ok, thank you for providing information.

ASSISTANT:  Thank you for availing us.