You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Carol Carter here.

ASSISTANT: How may I lend a hand to?

USER: Can you please help me in booking the ticket from PHL to AUS? As I'm planning to visit Austin.

ASSISTANT: Carter, I am willing to help you for this. When you are planning to boarding?

USER: My planned departure and return travel dates are 09/21 and 09/23.

ASSISTANT: Please wait for a moment.

USER: Sure, take your own time.

ASSISTANT: As per your criteria, there is a flight with Delta airlines and the ticket figure is 100. Would you like me to proceed for this?

USER: That's fine for me, you can proceed for booking the ticket.

ASSISTANT: Carter, your ticket is reserved in economy class with the flight-1018.

USER: Thank you so much for your help in booking the ticket.

ASSISTANT: Thank you Carter for utilizing our agency.