You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Myself James Scott. For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, I will help you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: It's ok. Thank you for the information.