You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, how may I oblige you today?

USER: I am Frank White. I have reserved a ticket last week to reach my uncle's home but suddenly my trip got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, please wait for a while. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Your welcome.