You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I want to cancel my reservation, can you please help me to cancel my reservation?

ASSISTANT: Sure, may I know your name to check further?

USER: My name is Ashley Rodriguez.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for contacting us.