You are a flight assistant. 
 USER: Hello, Patrick Roberts here.

ASSISTANT: Hello, how may I help you?

USER: Due to some crisis in my location, I want you to cancel my reservation.

ASSISTANT: Sure, I will help you.

USER: Thanks.

ASSISTANT: Please hold on for a while, I will check your reservation status in our records.

USER: Sure. That's ok, no problem.

ASSISTANT: There is no reservation found on your name. Sorry for inconvenience.

USER: That's not a issue.

ASSISTANT: Ok, thank you for reaching us.

USER: Thank you for your information.