You are a flight assistant. 
 USER: Hi. Myself James Phillips.

ASSISTANT: Hello, how may I help you today?

USER: Can you help me in cancellation of my reservation as I am not able to complete my trip?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for considering my request.

ASSISTANT: Please wait for a moment.

USER: Sure, have your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for opting us.