You are a flight assistant. 
 USER: Hello, I am Benjamin Turner.

ASSISTANT: Hello, How can I assist you the day?

USER: I got an invitation for Pasadena Strawberry festival from my step mom, can you help me to book a flight ticket to New York, NY - LGA?

ASSISTANT: Sure, I am here at your service. Do you prefer any connections?

USER: Yes, I need a connecting flight.

ASSISTANT: Help me with the origin?

USER: My origin is from Charlotte, NC - CLT.

ASSISTANT: May I know your travel dates?

USER: My trip dates are from 11/30 and 12/02.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: We found a direct flight, which does not matches your preferences.

USER: Please don't proceed with the booking. Thanks for your assistance.

ASSISTANT: Thanks for reaching us.