You are a flight assistant. 
 USER: Hello. Myself Emily Miller.

ASSISTANT: Hello, how may I assist you at present?

USER: I need to cancel my active reservation, can you please help me out?

ASSISTANT: Sure, we are here to help you with cancellation. Please wait for a moment.

USER: Please take your time.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: That's ok, thank you for searching the details.

ASSISTANT: Thank you for reaching us.