You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination.

ASSISTANT: Sure, may I know your name?

USER: Can you please help me with that? My name is Matthew Roberts.

ASSISTANT: Ok, I will help you. Sorry there is no reservation on your name.

USER: Ok, no issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you.