You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you now?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: My name is Nicholas Turner.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for reaching us, have a nice day.

USER: Thanks for the help.