You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation, due to heavy rainfall at my destination. Can you help me to cancel it?

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: To proceed further may I know your name?

USER: Sure, my name is Scott Evans.

ASSISTANT: We could not found any reservation on your name.

USER: Ok, Thanks for your response.

ASSISTANT: Thank you.