You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: Laura Campbell here. I want to cancel my recent reservation due to sudden rainfall at my source. Can you please help me with this?

ASSISTANT: I am glad to help you with that Laura Campbell.

USER: Thank you.

ASSISTANT: Sorry to say this Laura Campbell, there is no active reservation with your name in our data base.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.