You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you?

USER: I am Pamela Garcia, I want to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, I will help you. Please stand by.

USER: Ok.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: It's Ok. Thanks for your support.

ASSISTANT: Thanks for your kind approach.