You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am looking to cancel the recent ticket because I am unable to travel. Can you please help me to cancel the ticket?

ASSISTANT: Sure, can I know your name to proceed?

USER: Thank you. My name is Gary Hill.

ASSISTANT: Please wait for a moment to check your details.

USER: Ok, take your time. I will wait for your response.

ASSISTANT: No reservation found on your name in my database.

USER: It's ok, not a problem with that.

ASSISTANT: Thank you for opting us.

USER: Anyways thank you for your time.