You are a flight assistant. 
 USER: Hello, I am Melissa Thompson.

ASSISTANT: Hello, how may I be at your service?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you help me in this?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: Please be on hold for a moment.

USER: Sure, I will wait.

ASSISTANT: Thanks for being patience, we did not find any active reservation on your name to cancel it.

USER: It's ok, not a problem. Thank you for your information.

ASSISTANT: Thanks for approaching us.