You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Donna Martinez here.

ASSISTANT: Nice meeting you Donna.

USER: I was made a wrong reservation earlier in this week. So I want to change my reservation. Can you please help me for that?

ASSISTANT: Sure, we are gleeful to help you. Please wait a moment to check your previous reservation.

USER: I will wait.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.