You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance you are looking for?

USER: On the name of Carolyn Turner, book a ticket on the dates of 07/15 and 07/17.

ASSISTANT: Sure. May I know, from where you are planning to board?

USER: Meeting a family friend on his birthday, I have to book a ticket from New York, EWR.

ASSISTANT: Do you need a lay by in between your journey?

USER: Yes, I need a lay by for my journey.

ASSISTANT: Kindly, share your landing airport code to proceed further.

USER: I would like to land at JFK, where I have to meet my friend.

ASSISTANT: Thank you for sharing your details. Please, wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Thank you for your time.

USER: It's Ok.

ASSISTANT: Unfortunately, there are no flights available to your route due to heavy rains.

USER: Fine, thank you for your information.

ASSISTANT: Thank you for contacting us.