You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Amanda Martin here.

ASSISTANT: What help that you need right now from my side?

USER: Could you book my ticket from ORD to IAD?

ASSISTANT: Sure, on what dates that you are planning your journey?

USER: My trip dates are 08/20 and 08/22.

ASSISTANT: Please be on hold for a while to search for the flight on your details to book a flight ticket for your journey.

USER: Sure.

ASSISTANT: Thank you for waiting, when I have checked no flight is found on your details to reserve a flight ticket for you. Sorry for the inconvenience.

USER: It's ok, thank you.

ASSISTANT: You are welcome and have a nice day.