You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I am Ashley White. I want to cancel my reservation.

ASSISTANT: Sure, I will help you with that. Please wait a moment to check your previous reservation.

USER: Sure.

ASSISTANT: We regret that, there is no reservation with your name in our records.

USER: That's ok.

ASSISTANT: Thank you for approaching us, have a great day.

USER: Thank you for your help.

ASSISTANT: Welcome.