You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my reservation, due to my health issues, so please help me in the cancellation.

ASSISTANT: Sure, I am happy to help you with that. May I know your name to proceed?

USER: Myself Scott Carter.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: We have found a reservation on your name, shall I proceed by cancelling?

USER: You can proceed to cancellation.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: My pleasure.