You are a flight assistant. 
 USER: Hi, I am Betty Garcia.

ASSISTANT: Hello, what can I do for you today?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, let me look for your reservation to cancel it.

USER: Ok.

ASSISTANT: I am sorry to inform you that we don't have any reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thank you.

USER: Thank you for the information.