You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: Sure, my name is Donald Taylor.

ASSISTANT: Please wait a while.

USER: Ok, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for opting us.