You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Stephanie Phillips.

ASSISTANT: Ok.

USER: I need to cancel my reservation, can you help me out please?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: That's ok, no problem. Thank you for reaching us.

ASSISTANT: Thank you for choosing us.