You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Ashley Rodriguez here.

ASSISTANT: How can I aid you?

USER: Due to bad weather, I need to cancel my reservation. can you please help me with it?

ASSISTANT: Ok, please wait.

USER: OK.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for availing us.