You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Donna Anderson.

ASSISTANT: Donna Anderson, how can I aid you today?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Yes, it will be possible. Hold on for a moment. Let me check with your name.

USER: Ok, take your time.

ASSISTANT: Sorry Donna Anderson, there are no flights reserved on your given name formerly.

USER: That's ok, thank you for the response.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.