You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you now?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that. Can I have your name please?

USER: My name is Timothy Rodriguez.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry Timothy Rodriguez, no reservation has found under your name to cancel.

USER: No issues. Thank you.

ASSISTANT: Thank you for choosing us, have a good day.