You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I need to cancel my recent reservation due to some health issues, can you help me in doing that?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Could you send me your name?

USER: I am Richard Harris.

ASSISTANT: Ok, wait for a minute.

USER: Sure.

ASSISTANT: We are regret say that, there is no reservation found on your name in our database.

USER: Ok, no issues. Thank you for checking the status.

ASSISTANT: Thank you for opting us.