You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Susan Edwards here.

ASSISTANT: How may I guide you?

USER: Please cancel my recent reservation. As budget was very high for our planned trip and we are not able to arrange our budget, so can you help me with this?

ASSISTANT: Sure, I am here to help you. Please hold on a moment.

USER: Ok, take your time I will wait for your reply.

ASSISTANT: Susan, your reservation has been cancelled successfully.

USER: That's great, thank you for your help in cancelling of my reservation.

ASSISTANT: Thank you for choosing our service.