You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you?

USER: My name is Jessica Thomas, can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Sorry, there is no reservation with your name to cancel further.

USER: No problem, thank you so much.

ASSISTANT: Thank you for consulting us, have a great day.