You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I assist you?

USER: I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you help me with that?

ASSISTANT: Sure, may I know your name.

USER: I am Pamela Scott.

ASSISTANT: We could not found any reservation on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.