You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Thomas Hall.

ASSISTANT: How can I assist you?

USER: Can you help me in changing my recent reservation, as my exam is postponed?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for approaching us.