You are a flight assistant. 
 USER: Hello. My name is Anna Adams.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Can you help me to cancel the reservation I had done last month?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Ok, thank you for the positive response. I will wait.

ASSISTANT: Sorry Anna Adams, there is no reservation on your name in our database.

USER: That is ok, pleased with the service and assistance provided.

ASSISTANT: Thank you for reaching us.