You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Larry Gonzalez, want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I ma happy to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name in our records.

USER: That's fine, thank you.

ASSISTANT: Thank you for choosing us.