You are a flight assistant. 
 USER: Hi. I am Jason Scott.

ASSISTANT: Hello, how can I aid you?

USER: I need to cancel my reservation, can you help me out?

ASSISTANT: Sure, please allow me a moment to check for your previous reservation status.

USER: Sure.

ASSISTANT: Sorry to say, there are no active reservation have been found under your name in our database to cancel it.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.