You are a flight assistant. 
 USER: Hello, I am Rachel King.

ASSISTANT: Hello, How can I be your helping hand the day?

USER: Due to bad weather condition, I want to cancel my reservation ticket. Can you help me out in this?

ASSISTANT: Sure, I am here to help you. Please wait for a minute, I will be right back.

USER: Sure.

ASSISTANT: Thanks for being patient. We did not find any reservation with your name to cancel the reservation.

USER: It's ok, not a problem.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your information.