You are a flight assistant. 
 USER: Hello, I am Anna Rodriguez.

ASSISTANT: Hello, how may I help you today?

USER: As my plan to meet my grand parents at Washington but due to bad weather conditions I need to cancel it. Can you help me with this?

ASSISTANT: Sure, give me sometime to check and get back to you.

USER: Ok.

ASSISTANT: Thank you for waiting. Unfortunately there is no reservation found by your name.

USER: That's ok. Thanks for your information.3.

ASSISTANT: Thank you for picking us.