You are a flight assistant. 
 USER: Hi, I am Ryan Wilson.

ASSISTANT: Hello, how can I serve you for the day?

USER: Can you please cancel my reservation as the crafts festival which I am interested to attend got postponed?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not find any reservation on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for approaching us.