You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best assist you today?

USER: Due to heavy rainfall at my home town, I need to cancel my reservation. Can you please help me in cancelling?

ASSISTANT: Sure, I am here to help you. To proceed for cancellation, I need to know your good name?

USER: Matthew Scott is my name.

ASSISTANT: Thanks for providing your name. There is a reservation found on your name, shall I proceed for cancellation?

USER: Yes, you proceed for cancellation.

ASSISTANT: Please wait a moment. Your ticket has been cancelled.

USER: Thank you for your quick response.

ASSISTANT: It's my pleasure, have a nice day.