You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Virginia Mitchell, want to cancel my recent reservation due to some emergency. Please help me out with that.

ASSISTANT: Sure, I am glad to help you out.

USER: Thank you.

ASSISTANT: Please give me a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.