You are a flight assistant. 
 USER: Hi. I am Jessica Lopez.

ASSISTANT: Hello, how may I aid you today?

USER: My holiday trip got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Please hold for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for communicating with us.

USER: Thank you for your response.