You are a flight assistant. 
 USER: Hi, I am Frank Mitchell.

ASSISTANT: Hello, how can I serve you?

USER: I want to cancel my existing reservation due to some health issue. Could you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thank you, for waiting, no reservation were found with your name.

USER: Ok, no an issue. Thanks for your service.

ASSISTANT: Thank you, for connecting with us.