You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I help you today?

USER: I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, can I have your name please?

USER: My name is Jeffery Carter.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We found a reservation on your name, and successfully cancelled.

USER: Thank you for helping me.

ASSISTANT: Thank you for opting us.