You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: I am Eric wright. I want to cancel my recent reservation as I am hospitalized suddenly.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry there is no reservation found in your name.

USER: That's fine, no problem.

ASSISTANT: Thanks for choosing us, have a nice day.

USER: Thank you for the information.