You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: Can you please change my reservation, due to an emergency?

ASSISTANT: I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Michael Roberts.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for contacting us, have a nice day.