You are a flight assistant. 
 USER: Hello, I am Jacob Martinez.

ASSISTANT: Hello, how can I serve you?

USER:  I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me in this?

ASSISTANT: Sure, please wait a moment I will check and let you know.

USER: Sure.

ASSISTANT: Sorry, we did not found reservation on your name.

USER: It's ok, not a problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.