You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: May I know your name?

USER: Timothy Nelson here.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.