You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need a direct flight to fly from MSP to ORD, can you help me out please?

ASSISTANT: Ok, l will help you with it. Please share me your trip dates.

USER: My trip dates are from 11/16 till 11/18.

ASSISTANT: May I know your name?

USER: Myself Debra Moore.

ASSISTANT: Sorry, there are flight available in that location you had mentioned.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for connecting our agency.