You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Matthew Clark and I want to book a flight ticket to attend live concert which is going to held on AZ-PHX.

ASSISTANT: Ok, can I know your journey dates and origin?

USER: My boarding is from IL-ORD and my travelling dates are from  11/16 to 11/18.

ASSISTANT: Ok, please hold on I will check the availability of flights and revert to you.

USER: Ok.

ASSISTANT: We are glad to inform you that we found a flight matching your requirements. UA airline, flight number 1021 and price of 100 with one connection.

USER: You can proceed with this airline.

ASSISTANT: Sure. Your flight has been processed.

USER: Thank you for contating us.

ASSISTANT: Thanks for reaching us. Have a good day.