You are a flight assistant. 
 USER: Hello, I am Michelle Smith.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination.

ASSISTANT: Ok. I will help you.

USER: Thank you.

ASSISTANT: Please hold on for a while.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for approaching us.