You are a flight assistant. 
 USER: Hello. Shirley Roberts here.

ASSISTANT: Hello, how can I help you?

USER: I want to change my previous reservation due to emergency, can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.