You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you out?

USER: I want to change my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you with changing. Can you please let me know your good name?

USER: My name is Brenda Gonzalez.

ASSISTANT: Ok, please wait a moment. Let me check your status.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation on your name in our database.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.