You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: Nicholas Anderson.

ASSISTANT: Wait a while, kindly.

USER: Ok, take your time.

ASSISTANT:  Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for reaching us.