You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Samantha Mitchell.

ASSISTANT: How can I assist you?

USER: I want to cancel my recent reservation as my tour got cancelled.

ASSISTANT: Ok.

USER: Please help me with cancellation.

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: Please wait a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, we did not find any reservation on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.