You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Amanda Gonzalez.

ASSISTANT: How can I aid you today?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: I am gleeful to help you with that cancelling. Sorry to say this, there is no reservation found under your name in our database.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for opting us.