You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Dennis Jones.

ASSISTANT: Jones, how may I aid you?

USER: I would like to book a ticket from CLT to LAS, can you help me?

ASSISTANT: Sure, please provide your itinerary dates.

USER: My travel dates are 11/16 and 11/18.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: UA airlines with flight 1013 is providing service with 1 connection.

USER: You can book it.

ASSISTANT: Your ticket is reserved.

USER: Thank you for booking.