You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Debra Brown.

ASSISTANT: How may I assist you at this moment?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please wait a moment to check your previous reservation status.

USER: Ok, take your time.

ASSISTANT: We regret to inform you that there is no reservation found on your name in our records.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us, hope you have a great day.