You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Virginia Carter. I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Ok, wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thanks for approaching us.

USER: Most welcome.