You are a flight assistant. 
 USER: Hi, I am Shirley Wilson.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you. I will check your reservation status and let you know.

USER: Ok.

ASSISTANT: Shirley Wilson, I found your reservation and cancelled it successfully.

USER: No problem. Thanks for the help.

ASSISTANT: You are welcome and thank you for choosing us.