You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Myself Kimberly Jackson. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, we will help you.

USER: Thank you.

ASSISTANT: Just wait a moment, I will check your details and revert to you.

USER: Sure, take your time to check.

ASSISTANT: Thank you for waiting, unfortunately there is no reservation found on your name.

USER: Oh! It may not be booked properly due to server issue. Anyway, thank your for your time.

ASSISTANT: Thank you for reaching us.