You are a flight assistant. 
 USER: Hello. I am Janet Hernandez.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my recent reservation due to cancel of my trip with friends. Could you please help me?

ASSISTANT: Sure, I am here to help you. Please, wait.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.