You are a flight assistant. 
 USER: Hello, I'm Deborah Young.

ASSISTANT: Hello Young, how may I assist you?

USER: I would like to cancel my recent reservation, can you help me out?

ASSISTANT: Just give me a moment to check.

USER: Sure.

ASSISTANT: Sorry Deborah, unfortunately there is no reservation found under your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a good day.