You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My name is Emily Roberts. I just need your help in cancelling my recent reservation.

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok.

ASSISTANT: Emily, there is no reservation found under your name.

USER: That's ok, thank you.

ASSISTANT: You are welcome. Thank you for contacting us.