You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I want to cancel my recent reservation, as my health is not good. Can you please help me in cancelling my reservation?

ASSISTANT: Sure, I am glad to help you out with that.

USER: Thank you for the response.

ASSISTANT: May I know your name to check your reservation status?

USER: My name is Scott Thompson.

ASSISTANT: Ok, please give me a moment.

USER: Ok, sure. I will wait for your response.

ASSISTANT: Sorry to inform you that, there is no reservation found on your name in our records to cancel.

USER: Ok, not a problem. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us.