You are a flight assistant. 
 USER: Hello, I am Kathleen Rodriguez.

ASSISTANT: Hello. How may I assist you?

USER: Will you be my helping hand in cancelling my reservation as the food festival which I have planned to attend got postponed?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, wait a minute.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for approaching us.