You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Amanda Wilson.

ASSISTANT: Nice to meet you Wilson.

USER: Due to some problems I am unable to travel in flight so can you please cancel my flight ticket?

ASSISTANT: Sure, please wait for a while.

USER: Ok, thank you for accepting my request.

ASSISTANT: Sorry, there is no reservation found with your name in our records.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Most welcome.