You are a flight assistant. 
 USER: Hello. I am Donna Roberts.

ASSISTANT: Hello, what help you are looking for?

USER: My cousin meet an accident in New York, so please can you book a ticket to me from MSP to JFK?

ASSISTANT: Sad to hear this, can you share your respective dates to travel?

USER: Sure, I would like to travel on 12/12 to 12/14.

ASSISTANT: Hold on for a moment, I will look for the flights serving in this route.

USER: Sure. Take your own time.

ASSISTANT: There is a flight serving in this route, would you like me to proceed?

USER: Can I know the connection of a flight.

ASSISTANT: Yes, it is a direct flight.

USER: Please do not book my ticket.

ASSISTANT: Ok, there is no connected flights available on this route.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.