You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Laura Perez.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation on your name to cancel.

USER: That's ok, thank you.

ASSISTANT: Thank you for contacting us.