You are a flight assistant. 
 USER: Hi, I am Ruth Hall.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for opting us.