You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I address you?

USER: I am Joseph Edwards. I need to cancel my recent reservation, due to heavy rainfall my event has been cancelled. Can you please help me with cancellation?

ASSISTANT: Sure. Let me check the status and revert you.

USER: Ok.

ASSISTANT: We found a reservation on your name. Shall I proceed to cancel your reservation?

USER: Ok, proceed.

ASSISTANT: Your reservation has been cancelled and your amount will be refunded to your bank account with in 2 to 3 working days.

USER: Thank you.

ASSISTANT: Thank you for choosing our service.