You are a flight assistant. 
 USER: Hello, I am Richard Hill.

ASSISTANT: Hello, how may I assist you?

USER: Due to health issues, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.