You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I am Samantha Hall. Owing to an emergency I had to request you to cancel my reservation. Can you please help me with cancelling my reservation?

ASSISTANT: Sure, we will help you. Please give me a minute.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: No worries, thank you for your information.

ASSISTANT: Thank you for choosing us.