You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How may I assist you?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me?

ASSISTANT: Please provide your name?

USER: My name is Paul Roberts.

ASSISTANT: Ok. No reservation found by name Paul Roberts.

USER: That's not a problem.

ASSISTANT: Thanks.

USER: Thanks for your information.