You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: I am Benjamin Green.

ASSISTANT: Please wait while I'll check your reservation status.

USER: Ok.

ASSISTANT: Benjamin Green, there is no active reservation found under your name to do cancellation.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.