You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my recent reservation because my cricket match has been postponed due to heavy rains.

ASSISTANT: May I know your name? to proceed further.

USER: My name is Katherine Young.

ASSISTANT: Thanks for providing your name, no reservation found to cancel ticket on your name.

USER: Ok, no issue. Thanks for your support.

ASSISTANT: Thanks for approaching us, have a nice day.