You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I have to cancel my previous flight ticket booking due to some problems, can you please help me in that one?

ASSISTANT: Ok, may I know your name?

USER: Thank you for considering my request and my name is Katherine Anderson.

ASSISTANT: Please hold on a moment I will let you know the current status of your reservation.

USER: Sure, I can wait for your response.

ASSISTANT: Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.

USER: No issues with that one, thank you for checking my reservation status.

ASSISTANT: Welcome, have a good day.