You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Michelle Scott.

ASSISTANT: How may I support you?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, please be on hold.

USER: Thank you. Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel it.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us. Have a nice day.