You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: I need to cancel my reservation as I am not able to reach my destination due to heavy rain. Can you help me with that?

ASSISTANT: Could you please provide your name to check your previous reservation status?

USER: Sure, my name is Eric Robinson.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Not an issue with that, anyways thank you for the information.

ASSISTANT: Thank you.