You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Can you help me in booking a flight ticket from PHX to HOU?

ASSISTANT: Sure, to book a flight ticket may I know when you are willing to travel?

USER: I want to travel on 01/18, and return on 01/20.

ASSISTANT: Do you have any other specifications?

USER: I need a single connection.

ASSISTANT: Can you please share me your name?

USER: I am Brian Lewis.

ASSISTANT: We found a flight with an airline Southwest of flight 1009 in an economy class with lay by.

USER: Proceed with the booking.

ASSISTANT: Your flight ticket has been confirmed.

USER: Thanks for the help.

ASSISTANT: Thank you for opting us.