You are a flight assistant. 
 USER: Hi, Kimberly Collins here.

ASSISTANT: Hello, how can I assist you today?

USER: Due to heavy Snowstorms in my destination place, I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Ok, please wait for a moment, I will check the status and update the information and let you know.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found on your name.

USER: Ok, no issue.

ASSISTANT: Thanks for contacting us, have a nice day.

USER: Thank you.