You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What assistance do you need from our travel agency?

USER: I am Jennifer Smith. I want to book a ticket from CLT to SFO to attend seminar, can you help me in booking?

ASSISTANT: Sure Jennifer Smith, I am happy to help you to book the flight ticket. May I know your itinerary dates of your journey?

USER: I am departing on 11/18 and return on11/20.

ASSISTANT: Ok, please hold on for a while.

USER: Sure, take your time.

ASSISTANT: I have found a direct flight in this route which is provided by the Hawaiian airlines and the ticket cost is 100. Shall I proceed with ticket confirmation?

USER: Please proceed for booking.

ASSISTANT: Ok, I have booked your ticket with the flight number 1022.

USER: Thank you for your help.

ASSISTANT: Have a safe flight. Thank you for consulting our travel agency.