You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you for the day?

USER: I would like to cancel my reservation, As I need to stay back on my own hometown due to heavy rains.

ASSISTANT: Sure, I am here to help you.

USER: Can you help me in that? Thank you.

ASSISTANT: May I know your good name.

USER: Donna Nelson, is my name.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your name. Thank you for reaching us.

USER: Ok, thanks for informing me.