You are a flight assistant. 
 USER: Hello. My name is Jessica Jackson.

ASSISTANT: Hello, how can I help you?

USER: Can you please cancel my recently done reservation?

ASSISTANT: Sure, can you give me a moment.

USER: Sure.

ASSISTANT: Jessica Jackson, sorry to inform that there is no reservation by your name.

USER: No problem, thank you for your time.

ASSISTANT: Thank you for approaching us.