You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: Susan Hill here. Owing to an emergency, I just want to cancel my recent reservation. Can you help me with cancellation?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check the reservation on your name and revert to you.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your given name.

USER: Ok, thanks for your help.

ASSISTANT: Thank you for availing us.