You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you please help me with this?

ASSISTANT: Sure, we are here to help you with cancellation. Can you please help me with your name to proceed further?

USER: Sure, I am Jennifer Campbell.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, Thank you.

ASSISTANT: Thank you for opting our service.