You are a flight assistant. 
 USER: Hello. Kevin Roberts here.

ASSISTANT: Hello, how can I help you today?

USER: Due to an emergency, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, not a problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.