You are a flight assistant. 
 USER: Hello. I am Stephen Wright.

ASSISTANT: Hello, do you need any help from us?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Wright, I have found your reservation and I cancelled it.

USER: Thank you for your service.

ASSISTANT: You are welcome, have a great day.