You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Stephanie Turner. I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure Stephanie Turner, I will help you with that. Please wait a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Stephanie Turner, no reservation has found under your name to cancel.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for choosing us, have a good day.