You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I aid you for the day?

USER: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Sure, please share your good name?

USER: Susan Anderson here.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found with the given name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you.