You are a flight assistant. 
 USER: Hello, I am Anna Robinson.

ASSISTANT: Hello, how may I help you today?

USER: Due to sudden death of my grandmother I need to cancel my recent reservation can you please help me in cancelling the reservation.

ASSISTANT: Sure, we are ready to help you.

USER: Thank you.

ASSISTANT: Please hold on.

USER: Sure.

ASSISTANT: Thanks for being patience. We found there is no reservation on your name.

USER: No problem. Thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.