You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I need to cancel my recent reservation due to some issues, can you help me?

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: I am Laura Baker.

ASSISTANT: Please allow me a minute.

USER: Sure, take your time.

ASSISTANT: Laura Baker, I have successfully cancelled your booking.

USER: Thank you.

ASSISTANT: Thank you for reaching us. Have a great time.