You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: I am Scott Scott. I am planning to change my reservation to another destination, so can you help me to change my reservation?

ASSISTANT: I am here to help you with that. Just give a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation on your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.