You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Due to health issues, I need to cancel my recent reservation. Please help me in that.

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Sarah Hill.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for availing us.