You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know the name to check for the status?

USER: I am Gary Walker.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: Here, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.