You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: My name is Jonathan Jones and I would like to cancel my recent reservation.

ASSISTANT: Sure, I am here to help you with that. Pleas wait for a moment, let me check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: There is no active reservation found with your name in our database to cancel it.

USER: No problem, thank you for the help.

ASSISTANT: Thank you for reaching us, have a great day.