You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am William Gonzalez.

ASSISTANT: How may I support you?

USER: I need to cancel my reservation due to some tornado going on in my location, can you help me out?

ASSISTANT: Sure, we are perky to assist you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is a reservation found on your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.