You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jessica Collins.

ASSISTANT: How may I aid you?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, No issues, thank you.

ASSISTANT: Thank you for reaching us.