You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. On what way, you are expecting the support from us?

USER: I am Jacob Jones, my plan is to attend family meeting at my cousin house but meeting is cancelled. Can you help me in cancelling my ticket?

ASSISTANT: Sure, I will help you with that. Please wait, let me check the reservation status.

USER: Sure.

ASSISTANT: Thanks for waiting. Unfortunately, there is no active reservation on your name to cancel it.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for reaching us.