You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Susan Scott here.

ASSISTANT: How can I help you now?

USER: Can you please help me in cancelling my recent reservation? As my health is not good.

ASSISTANT: Sure, I will help you with that. Sorry, there is no reservation found on your name.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for approaching us, have a nice day.