You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name for further process?

USER: Sure, myself Brian Edwards.

ASSISTANT: Please wait a moment, I will check your reservation status.

USER: Sure, take your time ti check.

ASSISTANT: There is no previous reservation available in your name Brian Edwards.

USER: Oh! It may not be booked properly due to server issue. Anyway , thank you for your time.

ASSISTANT: Thank you for visiting us, have a good day Brian Edwards.