You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, may I know your good name please?

USER: Myself Ronald Allen.

ASSISTANT: Please wait for a moment.

USER: Sure, take your own time.

ASSISTANT: I have found a reservation and cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.