You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am John Robinson. Owing to an emergency, I want to change an existing reservation. So please help me in changing the reservation.

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: Not an issue. Thank you.

ASSISTANT: Have a great day.