You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: Sure, let me know your name please?

USER: Please check the reservation on the name Edward Martin.

ASSISTANT: Sorry, no reservation found with your name in our records.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for contacting us and get well soon.