You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Carol Edwards.

ASSISTANT: How can I assist you today?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, please allow me a moment to check for previous reservation.

USER: Ok, take your time.

ASSISTANT: Carol, there is no reservation found under your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for contacting us.