You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: My name is Rachel Hernandez, can you please help me in cancel my reservation?

ASSISTANT: Sure, we are here to help you. Please wait for a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Thank you for the information.

ASSISTANT: Thank you for opting us.