You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, may I know the name to check for the status?

USER: My name is Raymond Brown.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.