You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I would like to cancel my recent reservation, will you help me with that?

ASSISTANT: Can I know your name to check your previous reservation?

USER: Thank you for accepting my request, myself Justin Robinson.

ASSISTANT: Please be on hold. We regret to inform you that, there is no reservation found on your name in our reservation list.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us, have a great day.