You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I made a reservation earlier this week to start a new project but due to some technical issues it got postpone. Can you please help me in changing my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Shirley Jones.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your name in our database.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.