You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I am Cynthia Walker. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am here to help you. Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for availing us.