You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My exam has been postponed, so I want to reschedule my itinerary dates.

ASSISTANT: Sure, can I know your name please?

USER: Michelle Edwards here.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for approaching us.