You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I am Brenda Jones. Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation.

USER: Ok.

ASSISTANT: Ok, please wait a moment. I will check your ticket status and get back to you.

USER: Ok.

ASSISTANT: Sorry to inform you that, I have not found any active reservation with your name to cancel the ticket.

USER: No problem, thanks for the help.

ASSISTANT: You are most welcome. Thank you for choosing us.