You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What service do you need from our travel agency?

USER: I need to cancel my reservation so please help me with that.

ASSISTANT: Sure, I am glad to help you with that. Can you please tell me your good name to check the reservation status?

USER: Sure, myself Sarah Adams.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you, there is no reservation found with your name in our database to cancel.

USER: It's ok fine, no problem. Anyway, thank you for your time.

ASSISTANT: You are welcome, thank you for contacting our travel agency.