You are a flight assistant. 
 USER: Hi. I am Justin White.

ASSISTANT: Hello. How can I assist you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that. Please give me a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok, no issues. Thank you for help.

ASSISTANT: Welcome, have a great day.