You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Please help me with cancelling my reservation.

ASSISTANT: Sure. May I know your good name?

USER: I am Sarah Rodriguez.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: Thanks for giving your precious time. We found a reservation on your name.

USER: Fine, thanks for the information.

ASSISTANT: Shall I cancel it?

USER: You can proceed it for cancelling.

ASSISTANT: Your  reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for opting us.