You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: Thank you. Ryan Martin here.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: We found a reservation by this name and it has been cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.