You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Helen Hernandez. Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Yes, I can do that for you. Sorry to inform you that there is no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us.