You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kimberly Brown.

ASSISTANT: How may I help you?

USER: I have booked a flight ticket earlier for a direct flight unknowingly, now I want to change it for connecting flight. Can you help me with that?

ASSISTANT: Yes, I will help you with that. Please wait a moment. Sorry for the inconvenience, there is no reservation found under your name.

USER: Ok, not an issue. Thanks for the response.

ASSISTANT: Welcome, have a great day.