You are a flight assistant. 
 USER: Hi, I am Susan Mitchell.

ASSISTANT: Hello, Susan Mitchell. How can I help you?

USER: I want to fly from Charlotte, NC-CLT to celebrate my birthday with my parents on 01/24, can you help me to book a ticket to HOU?

ASSISTANT: Sure, we are here to help you. Could you please provide me the complete details of your journey?

USER: My return date would be on 01/26.

ASSISTANT: Ok, please wait let me check and I will revert to you.

USER: Ok.

ASSISTANT: Thank you for being waiting. There is a flight on your preferences, flight_number:1027 with Hawaiian airline. Shall I proceed with the booking?

USER: Yes, Please.

ASSISTANT: Ok. Your ticket has been reserved.

USER: Thank you for your service.

ASSISTANT: Thank you for choosing our service. Have a safe flight.