You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: On whose name the ticket has been reserved formerly?

USER: Ticket has been booked on the name Jerry Wright.

ASSISTANT: Sorry Jerry Wright, there are no flights reserved on your given name formerly.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us.