You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I render you now?

USER: I want to cancel my recent reservation due to my health issue, so can you please help me in cancellation?

ASSISTANT: Sure, I can help you in that cancellation.

USER: Thank you.

ASSISTANT: Before that I need to know your good name please?

USER: My name is George Jackson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to notify that, there is no active reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thanks for consulting us, have a nice day.