You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My name is Ronald Mitchell.

ASSISTANT: Yes, Ronald.

USER: I am looking to book a flight ticket to PHL from CLT.

ASSISTANT: Sure, share your location codes? Please, may I know your travelling dates?

USER: My travelling dates are from 01/24 to 01/26. I need 1 connection.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry Ronald, no flights in your route.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.