You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Katherine Jones. Owning to an emergency, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am happy to help you. Please wait, I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: Sorry Katherine Jones, I did not find any reservation under your name in our database.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: You are most welcome and thank you for contacting us.