You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Myself Jennifer Harris. I would like to cancel my reservation ticket, could you please help.

ASSISTANT: Sure, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, I did not find the reservation for the given name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.