You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you at this minute?

USER: I want to cancel my recent reservation due to bad weather condition, can you please help me with that?

ASSISTANT: Sure, I am here to help you with that. Could you send me your good name?

USER: My name is Deborah Perez.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us. Have a nice day.