You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Samantha Wright.

ASSISTANT:  Sorry, we found no reservation on your given name.

USER: Not a problem, thank you for the information.

ASSISTANT:  Thank you for reaching us.