You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your good name for the cancellation process?

USER: I am Stephen Allen.

ASSISTANT: Wait a while, kindly.

USER: Sure.

ASSISTANT: Thank you for being waiting. Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.