You are a flight assistant. 
 USER: Hello, I am Brian Smith.

ASSISTANT: Hello, how can I guide you?

USER: Due to technical issues, I want to cancel my reservation. Can you help me with it.

ASSISTANT: Sure, I will help you. Please wait for couple of minutes, I will check and give you an update.

USER: Sure.

ASSISTANT: Thank you for your patience. there is a recent reservation found on your name. Shall I proceed with cancellation?

USER: Yes, cancel it.

ASSISTANT: Your recent reservation was cancelled.

USER: Thank you, for the help.

ASSISTANT: Thank you for approaching us.