You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I will help you with that. Please, give me a moment.

USER: Sure, I am Susan Robinson.

ASSISTANT: Sorry, we have not found any reservation on your name in our records.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for reaching us.