You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am planning to cancel my recent reservation. Can you please help me for this?

ASSISTANT: Sure, I am here to help you. Can you please let me know your good name?

USER: Myself Nancy Jones.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Not a big deal, anyhow thank you very much for checking the reservation status.

ASSISTANT: Thank you for contacting us.