You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I be of your help?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you cancel my ticket?

ASSISTANT: Sure. Let me check the reservation list and get back to you.

USER: Sure.

ASSISTANT: I need you name to check with it.

USER: You need to cancel the ticket on the name of Rebecca Adams.

ASSISTANT: There is no reservation found on your name.

USER: Ok, not an issue. Thanks for the details.

ASSISTANT: Thank you for consulting us.