You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I have to change my reservation as I have to prepare for my exams, can you please help me?

ASSISTANT: Sure, could I have your name please?

USER: My name is Kathleen Williams.

ASSISTANT: Ok, please allow me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation with your name in our portal to make changes.

USER: Very sad. Anyway, thank you for the information.

ASSISTANT: You are welcome, have a great day.