You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER:  I am Amy Parker.

ASSISTANT: How can I abet you today?

USER:  I want to cancel my reservation due to heavy floods.

ASSISTANT: Ok.

USER:  Can you help me in cancelling?

ASSISTANT: Sure, we are here to help you in cancelling your ticket. Please, wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name in our database.

USER: Ok, thank you.

ASSISTANT: Thank you for opting us.