You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Myself Gary Jackson.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, we found a reservation in your name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for opting us, have a great day.