You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Melissa Martinez here.

ASSISTANT:  I am very sorry to inform you that there is no reservation found under your name in our database.

USER: No issue, thanks for the information.

ASSISTANT: Thank you for reaching us.