You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I need to cancel my reservation due to some tornado, going on in my location. Can you help me out?

ASSISTANT: Sure, please wait a moment, let me check with your details to cancel.

USER: Sure, take your time.

ASSISTANT: Can you please mention your name.

USER: Myself Timothy Clark.

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for reaching our service.