You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My name is Nancy Allen, I need your help in making my reservation from AUS to OAK.

ASSISTANT: Sure, may I know your trip dates?

USER: Sure, I am willing to travel on 12/04 and 12/06.

ASSISTANT: There is a direct flight with flight number 1028, can I proceed?

USER: I need 1 connected flight.

ASSISTANT: Sorry for the trouble, thank you for reaching us.

USER: That's ok, thank you for the information.

ASSISTANT: Most welcome.