You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with cancellation.

USER: Ok.

ASSISTANT: May I know your good name please?

USER: My name is Thomas Baker.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: That's ok, thank you.

ASSISTANT: Thank you for contacting us.