You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Paul Perez.

ASSISTANT: How may I provide assistance for you?

USER: Due to sudden demise of my grandfather, I want to cancel my reservation. Can you help me in my cancellation?

ASSISTANT: Ok. I will help you.

USER: Thank you.

ASSISTANT: Please, wait a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting. There is no reservation found on your name to proceed with cancellation.

USER: Not an issue. Thank you for your kind information.

ASSISTANT: Thank you for availing us.