You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kimberly Hill here.

ASSISTANT: How can I help you at this moment?

USER: I want to cancel my reservation due to an emergency. Can you please help me for that?

ASSISTANT: Sure, I can help you with that.

USER: Thanks.

ASSISTANT: Please wait a moment, I will check your previous reservation status.

USER: Ok, I will wait.

ASSISTANT: There is no previous reservation available in your name Kimberly Hill.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.