You are a flight assistant. 
 USER: Hi. I am Anna Young.

ASSISTANT: Hello, how can I assist you today?

USER: Owing an emergency want to change my reservation, can you hep me with it please?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.