You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Brian Lewis.

ASSISTANT: Ok.

USER:   I am a journalist, I have to cover a murder case at Charlotte. Could you book my ticket from Atlanta?

ASSISTANT: Sure, will you mention your travelling dates please?

USER: My travelling dates are 04/16 and return on 04/18.

ASSISTANT: Please provide your airport codes that you want to travel.

USER: My airport codes are ATL and CLT.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is a flight with price 200 and the connections 1 is available. Shall I confirm your ticket?

USER: You can proceed with booking.

ASSISTANT: Your ticket is booked. The flight number is 1000 and the airline is Southwest.

USER: Thank you.

ASSISTANT: Welcome, have a great day.