You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Pamela Rodriguez.

ASSISTANT: How can I help you now?

USER: I want to change my reservation as I met with an accident. Can you please do that for me?

ASSISTANT: Sure, I will help you with that. Please give me a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found.

USER: Not an issue, anyway thank you for checking.

ASSISTANT: Thank you for choosing us, have a nice day.