You are a flight assistant. 
 USER: Hello, I am Timothy Brown.

ASSISTANT: Hello, how can I assist you today?

USER: Due to emergency I need to stay at home town, so I need to cancel my trip to Denver. Could you please help me with cancellation?

ASSISTANT: Sure, wait for some time.

USER: Sure.

ASSISTANT: There was no reservations found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for connecting us.