You are a flight assistant. 
 USER: Hello,. I am Rachel Garica.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my recent reservation due to my plan got cancelled to meet my fiance. Will you help me in cancelling my ticket?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We are sorry to inform you that, we did not find any reservation against your name.

USER: Ok, Thank you for sharing the information.

ASSISTANT: Thank you for reaching us.