You are a flight assistant. 
 USER: Hi. I am Jerry Mitchell.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you.