You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I give assistance to you?

USER: Please cancel the reservation with the name of Pamela Rodriguez.

ASSISTANT: Ok, please wait a minute.

USER: Due to the heavy snow-storm at my place so that I can not start my journey.

ASSISTANT: Ok. There is no reservation on your name.

USER: Fine.

ASSISTANT: Thank you for opting us.

USER: Thank you for your assistance.