You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?:.

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: May I know your good name please?

USER: Sure, my name is Edward Garcia.

ASSISTANT: We are sorry to inform you that there is no reservation found with your given name in our data.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.