You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation, due to the ongoing tornado at my destination. Can you please help me with this?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: Sure, I am Richard Phillips.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform that, there is no reservation found on your given name.

USER: Ok, Thank you for your service.

ASSISTANT: Thanks for reaching us, have a nice day.