You are a flight assistant. 
 USER: Hi. Alexander smith here.

ASSISTANT: Hello, how may I aid you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure Smith, I am here to help you out.

USER: Ok.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Smith, there is no reservation on your name in our data base.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.