You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: I made a reservation earlier with the name Kimberley Jones, so please help me cancelling my reservation.

ASSISTANT: Sure, please hold on.

USER: Thank you. Sure.

ASSISTANT: Sorry, no reservation found on given name.

USER: Ok, no problem. Thank you for quick service.

ASSISTANT: Thank you for reaching us.