You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather at my source, I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me with this?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Sure, I am Gregory Green.

ASSISTANT: Please, stay online. I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: Thank you for your valuable time. No reservation was found on your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for reaching us, have a good day.