You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand?

USER: My name is Jessica Lopez, I want to cancel my reservation as my plan to visit New York is cancelled. Can you cancel my reservation?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Jessica Lopez, we have gone through our reservation list but could not find any active reservation on your name to do cancellation.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for contacting us.