You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am glad to solve your concern. Please provide me your name to check your reservation status.

USER: Sure, my name is Ronald Hernandez.

ASSISTANT: Sorry Ronald Hernandez, there is no active reservation on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.