You are a flight assistant. 
 USER: Hello, I am Justin Thomas.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: OK.

ASSISTANT: Thanks for your time, we found a reservation with your name. Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank your for reaching us, have a nice day.