You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Having a horse, I want to attend the Rodeo and horse racing festivals, but due to bad health conditions of my horse it has been cancelled.

ASSISTANT: Ok.

USER: Please help me in this with the name of Scott Lee.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait a while, I will check the previous reservation on your name.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting. We did not find any reservation on your name.

USER: No problem. Thank you for your quick response.

ASSISTANT: Thank you for approaching us.