You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am happy to help you. Hold on for a moment. Let me check. Can you please provide your name?

USER: My reservation was done under the name Richard Allen.

ASSISTANT: Ok, hold on for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Allen, there are no flights reserved on your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.