You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Steven Mitchell, I want a flight reservation on connecting flight. Will you aid me to find a flight from IAD?

ASSISTANT: Sure, Steven Mitchell, I am here to aid you. Could you please ensure your journey dates?

USER: Sure, I want to start my journey on 11/22 and return on 11/24.

ASSISTANT: Ok, please share your destination code.

USER: I want to surprise my cousin for his birthday, can you please book a flight to PHL.

ASSISTANT: Sure, Thanks for your information, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a direct flight based on your details.

USER: Okay, do not proceed.

ASSISTANT: Sure.

USER: Thank you for your service.

ASSISTANT: Thanks for choosing us, have a great day.