You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best I can support you now?

USER: My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Could you please aid me with cancellation?

ASSISTANT: Sure, I am here to help you. To proceed further, we need your name.

USER: Sure, you can check my reservation on the name of Emily Nelson.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: That's Ok, thanks for your service.

ASSISTANT: Thank you for reaching us.