You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist yo today?

USER: I want to cancel my reservation due to my bad health. Can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name for checking previous reservation in our database?

USER: My name is Rachel Hernandez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no reservation found as per your name in our database.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us with a query.