You are a flight assistant. 
 USER: Hello, I am Brian Allen.

ASSISTANT: Hello, how may I help you?

USER: Due to an emergency, I would like to cancel my recent reservation.

ASSISTANT: Surely, I will help you. Can I have a moment?

USER: Sure, take your time.

ASSISTANT: Sorry, there is no ticket existing on your name.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome. Thank you for reaching us, have a nice day.

USER: Welcome.