You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Samantha Smith and I want to cancel my recent reservation can you please help?

ASSISTANT: Sure, I am here to help you. Please wait.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry we didn't find any reservation on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us, have a nice day.