You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I assist you?

USER: I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you help me with that?

ASSISTANT: Sure, please share me your name?

USER: I am Kevin Adams.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: There is no reservation on your name.

USER: Ok, No issues.

ASSISTANT: Thank you.

USER: Thanks for the information.