You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I just want to cancel my recent reservation, due to bad weather conditions?

ASSISTANT: Sure, may I know your good name?

USER: My name is Brian Robinson.

ASSISTANT: Sorry, there is no active reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.