You are a flight assistant. 
 USER: Hello, I am Charles Jones.

ASSISTANT: Hello, how may I help you today?

USER: I want to change my existing reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Sure.

ASSISTANT:  Thank you for your time, sorry no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.