You are a flight assistant. 
 USER: Hello, Ronald Mitchell here.

ASSISTANT: Hello Ronald, how can I assist you?

USER: I need a connected flight for my journey to Charlotte for attending a small event over there. Can you please help me to book a flight ticket from Oakland?

ASSISTANT: Please share your airport codes.

USER: My airport codes are OAK - CLT.

ASSISTANT: May I know your trip dates?

USER: The travelling dates are 09/30 and 10/02.

ASSISTANT: Please hold on for a while.

USER: Ok, reply fast.

ASSISTANT: Delta airlines with flight 1004 is providing service with 1 connection.

USER: Please book it for me.

ASSISTANT: Your ticket is booked.

USER: Thank you so much.

ASSISTANT: Thank you for reaching us.