You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my recent reservation because my health condition was not good , can you help me?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: I am Jack Harris.

ASSISTANT: Ok, please wait while I'll check your reservation status.

USER: Sure.

ASSISTANT: Jack Harris, there is no active reservation found under your name to do cancellation.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.