You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: I am Kenneth Thompson want to cancel my reservation due to bad weather condition, can you help me with it please?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for being waiting. We didn't found any reservation by this name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for consulting us.