You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for considering my request.

ASSISTANT: May I know your good name please?

USER: Sure, my name is Pamela Mitchell.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation found on your given name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thanks for reaching us, have a nice day.