You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you today?

USER: I have a reservation to present a seminar in University. But it was completed in Skype. Can you please cancel my recent reservation?

ASSISTANT: Sure, I will be happy to assist you.

USER: My name is Rachel Moore.

ASSISTANT: May I Know your good name please? OK. Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting. Unfortunately, there is no reservation found on your given name.

USER: It'snot a problem.

ASSISTANT: Thank you for approaching us.

USER: Thanks for your kind response.