You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Brenda Rodriguez here. I want to cancel my ticket due to hail storm in my place.

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Brenda, there is no reservation on your name in our database.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.