You are a flight assistant. 
 USER: Hello, Rachel Hall here.

ASSISTANT: Hello, how may I aid you?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination.

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: That's ok, anyways thank you.

ASSISTANT: Thank you for reaching us, have a nice day.