You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I best serve you today?

USER: Can you help me to book a flight ticket from BOS to MSP?

ASSISTANT: Sure, can you please mention your depart and arrival dates of your journey?

USER: My travel dates are 26 to 28 of Aug.

ASSISTANT: Do you like to go with a connecting or direct flight?

USER: I need a connecting flight.

ASSISTANT: May I know if you prefer to have any other comforts in your journey?

USER: No.

ASSISTANT: Can I know your good name to proceed further?

USER: I am Carolyn Parker.

ASSISTANT: Sorry, no flights are available in this route as per your requested dates.

USER: It's ok, not a problem, thank you.

ASSISTANT: Thank you for choosing us.