You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Frank Evans. I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: Ok no problem, thank you for your services.

ASSISTANT: Welcome. Have a nice day.