You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it,. Can you please help me in that cancellation?

ASSISTANT: Sure, can I know your name?

USER: My name is Eric Robinson from New York.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Sorry, no reservation found on given name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.