You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I just want to cancel my recent reservation, due to my trip with my friends has been cancelled. Can you please help me?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Sure, My name is Anna Lewis.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: Ok, thanks for your assistance.

ASSISTANT: Welcome Anna Lewis.