You are a flight assistant. 
 USER: Hello. I am Pamela Moore.

ASSISTANT: Hello. How may I support you today?

USER: I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: Please wait a moment I will check the reservation list.

USER: Sure.

ASSISTANT: I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for approaching us.