You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my ticket due to dense fog in my hometown.

ASSISTANT: Sure, we are here to help you. On whose name, the reservation has been made earlier?

USER: Reservation is in the name of Betty Young.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.