You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your good name?

USER: Amy Clark here.

ASSISTANT: No reservation found on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.