You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you. May I know your good name?

USER: Thank you. Please check the reservation with my name Amanda Hernandez.

ASSISTANT: Please wait.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no reservation found on your given name.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: Thank you for choosing us.

USER: Most welcome.