You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: My name is Laura Jones.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.