You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Gregory Robinson here. I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Sorry Gregory, there is no active reservation found under your name in our records.

USER: That's ok, thank you for checking.

ASSISTANT: Most welcome.