You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Due to bad weather conditions, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure. Please tell me on what name you reserved the plane ticket.

USER: Sure, my name is Stephanie Carter.

ASSISTANT: Carter, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no plane ticket reserved with your name to cancel further.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you.