You are a flight assistant. 
 USER: Hello. I am Nancy Carter.

ASSISTANT: Hello, how can I help you today?

USER: I want o cancel my reservation due to heavy snowfall at my destination.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation was found with your good name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.