You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: Nicole Hernandez here, I need to cancel my ticket due to some technical issue in my office, can you please help me?

ASSISTANT: Sure, please wait for a while.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues, may be it has been cancelled previously, anyway thank you for your support.

ASSISTANT: Thank you for reaching us.

USER: Welcome.