You are a flight assistant. 
 USER: Hello, I am Cynthia Thomas.

ASSISTANT: Hello, how can I assist you today?

USER: Due to an emergency I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservations found on your name. Thanks for connecting us, have a great day.

USER: Not a problem, thank you.