You are a flight assistant. 
 USER: Hello, I am Jerry Scott.

ASSISTANT: Hello Jerry Scott, how may I aid you today?

USER: Due to an emergency, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please be on hold. I will check the status of your reservation and revert to you.

USER: Ok.

ASSISTANT: Thanks for being hold, there was no reservation found on your specified name.

USER: OK, not an issue. Thank you.

ASSISTANT: Thank you for choosing our agency.