You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will assist you with that. May I know your name for further process?

USER: Sure, my name is Susan Lopez.

ASSISTANT: Ok, please hold on a moment, I will check your reservation status.

USER: Sure, I will wait for your information.

ASSISTANT: There is no previous reservation available under your name.

USER: That's ok, no problem. Anyway thank you for checking.

ASSISTANT: Thank you for reaching us.