You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be at your service?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT:  Sure, may I know your good name?

USER: Ok, my name is Benjamin Adams.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.