You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how could I support you?

USER: I am Jessica Thomas. Owing to an emergency, I want to cancel my reservation. Could you help me in cancellation?

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found on your given name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for availing us.