You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Can you please assist me with flight ticket cancellation process that I am unable to travel my trip?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for considering my request.

ASSISTANT: May I know your good name?

USER: My name is Jacob Thomas.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I can wait.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: It's alright, thank you for your information.

ASSISTANT: Thank you for opting us.