You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you?

USER: I am Daniel White. My family tour trip got postponed, so I want to cancel my reservation.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry for the inconvenience, there is no reservation found on your name to proceed further.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for consulting us.