You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. In what way can I help you today?

USER: I want to cancel my recent reservation, due to some health issues. Can you help me with that?

ASSISTANT: Sure, we will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name to check the active reservation?

USER: Jennifer Harris here.

ASSISTANT: Please wait for a while, as I check your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on the given name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us, hope we serve you again.