You are a flight assistant. 
 USER: Hoi.

ASSISTANT: Hello, how can I help you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, can you please provide me your name to check the reservation?

USER: Matthew Adams here.

ASSISTANT: We found a reservation and it has been cancelled.

USER: Thanks for your information.

ASSISTANT: Thank you for reaching us.