You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Emily Carter. I am planning to cancel my reservation. Can you please cancel my ticket?

ASSISTANT: Ok, please give me a minute to check your reservation.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: That' s fine. Thank you.

ASSISTANT: Most welcome.