You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: My name is Paul Mitchell. Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, let me check the status and revert you.

USER: Ok, take your time.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.