You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Anna Lee.

ASSISTANT: Anna Lee, how can I aid you today?

USER: I need to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Sure, please take your time.

ASSISTANT: Sorry Anna Lee, there are no flights reserved on your given name formerly.

USER: That's fine, thank you for searching the details.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.