You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Barbara Roberts, I want to cancel my reservation due to my bad health. Can you help me with that?

ASSISTANT: Sure, I will help you with that. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name to cancel.

USER: Thank you for the information.

ASSISTANT: Thank you for availing us.