You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: My name is Susan Wright, can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Susan, there is no reservation on your name in our data.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.