You are a flight assistant. 
 USER: Hi, I am Samantha Roberts.

ASSISTANT: Hello, how can I serve you today?

USER: My football match got postponed due to heavy rainfall, can you please cancel my reservation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, thanks for the information.

ASSISTANT: Thanks for availing us.