You are a flight assistant. 
 USER: Hio.

ASSISTANT: Hello, how can I serve you today?

USER: I would like to cancel my reservation which was made on the name of Eric Clark. Can you help me with it?

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation was found on your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.