You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?

ASSISTANT: Sure, May I know your name?

USER: Sure, myself Pamela Martinez.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you.