You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jessica Hill.

ASSISTANT: How can I assist you Jessica Hill?

USER: I need to cancel my reservation due to heavy snow fall in my location, can you help me out please?

ASSISTANT: Sure, I will help you with this.

USER: Thank you.

ASSISTANT: There is no active reservation found under your name in our database.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for choosing us.