You are a flight assistant. 
 USER: Hello, I am Katherine Perez.

ASSISTANT: Hello, how can I support you?

USER: Due to an emergency I want to cancel my recent reservation. Can you please help me with it/.

ASSISTANT: Sure, wait for a moment. I will check and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found with your name.

USER: Not a problem. Thank you.

ASSISTANT: Thank you, for reaching us.