You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my past ticket, can you please assist me to do that?

ASSISTANT: May I know your good name?

USER: I am happy for your quick response. My name is Amy Adams.

ASSISTANT: Ok, please wait a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: It is sad to hear from your end. Anyways thank you for spending your time.

ASSISTANT: Thank you.

USER: You are welcome.