You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me in cancel my recent reservation?

ASSISTANT: Ok, please can I know your name to proceed further?

USER: Helen Turner.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there are no reservations been found on your name to cancel.

USER: Ok, no problem.

ASSISTANT: Sorry for the inconveniences caused.

USER: Thank you.

ASSISTANT: Thank you for choosing our agency.