You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Please cancel my recent reservation, due to bad weather at my source.

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Scott Lopez.

ASSISTANT: There is no reservation found under your name to cancel.

USER: Ok, Thank you.

ASSISTANT: Thank you for choosing us.