You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you with that. May I know your name please?

USER: I am Joshua King.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting. We found a reservation under your name and it has been cancelled successfully.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for contacting us, have a nice day.