You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kimberly Hall.

ASSISTANT: Hall, how may I help you?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation.

ASSISTANT: Sure Hall, I will help you with that. Let me check your reservation status in our database.

USER: Ok.

ASSISTANT: Hall, sorry for inconvenience no reservation is found on your name in our database.

USER: That's ok, thank you for your help.

ASSISTANT: You are welcome, thank you Hall for approaching us.