You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you for the day?

USER: My name is Jessica Wright.

ASSISTANT: Jessica Wright, nice to assist you.

USER: I want to cancel my reservation due to bad weather condition.

ASSISTANT: Oh! That's sad, let me check with your previous reservation.

USER: Ok.

ASSISTANT: Thank you for waiting patiently. I could not find any flight by your name Jessica Wright, sorry for the inconvenience.

USER: No issue, thank you for your service.

ASSISTANT: Thank you for reaching our services, have a nice day.