You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Virginia Adams.

ASSISTANT: How can I assist you today?

USER: Due to heavy snowfall, I can not travel. Please cancel my reservation.

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok, take your time.

ASSISTANT: Virginia, I found your reservation and successfully cancelled your reservation.

USER: Thank you for your service.