You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Is this flight ticket booking agency?

ASSISTANT: Yes, welcome to our agency. How can I assist you today?

USER: My family planned a vacation, but suddenly it got cancelled due to heavy rains, so could you please help me to cancel my reservation?

ASSISTANT: Sure, will you please provide your name for checking the reservation?

USER: Sure, please check under the name of Patrick Phillips.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. Unfortunately, there is no reservation found under your name.

USER: Oh, I think my cousin cancelled it. Anyways, thank you for the information.

ASSISTANT: Welcome, have a great day.