You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: I am Edward Moore.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for opting us.