You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I am Frank Wright. Can you help me for cancelling my existing reservation?

ASSISTANT: Sure, give me a minute.

USER: OK.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! it's ok, no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.