You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Patricia Hernandez. I need to cancel my reservation, can you help me out please?

ASSISTANT: I am here to assist you with your concern, please wait while I check?

USER: Thank you. Take your own time to check.

ASSISTANT: Sorry there are no reservation been found on your name.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for connecting with our agency.