You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I have to cancel my flight ticket reservation due to some office on the same date, can you help me?

ASSISTANT: Sure, I will help you with this.

USER: Thank you.

ASSISTANT: Can you please provide the name on which you have made the reservation previously?

USER: Sure, my name is Thomas Scott.

ASSISTANT: Thomas Scott, there is no active reservation found under your name in our database.

USER: Ok, no issues with that one, thank you for your information.

ASSISTANT: Thank you for utilising our service.