You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am James Perez. I want to change m,y existing reservation, due to some health issue. Can you please help me?

ASSISTANT: Sure, I will help you to change your reservation.

USER: Thank you.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Welcome, have a nice day.