You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Samuel Jones. I am not feeling well, I need to cancel my recent reservation. Please help me with that.

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.