You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. Hello, how can I help you?

USER: I'm Brandon Adams, I want a direct flight from ORD to PHL.

ASSISTANT: Ok, may I know your travelling dates please?

USER: My trip dates are from 08/31 and 09/02.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Flight-1014 is available with 1 connection, can I book it?

USER: I have already mentioned for a direct flight.

ASSISTANT: Your ticket is booked, thank you for reaching us.

USER: Thank you so much.

ASSISTANT: Have a nice day.