You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: Benjamin Wright here. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, I will help you with that. Please wait for a minute, I will check it.

USER: Ok.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.