You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Jessica Wright here.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for choosing us.