You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance you are expecting from our side?

USER: I need to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your  name to check your reservation status?

USER: Emma Rodriguez here.

ASSISTANT: Ok, please be on hold. Sorry we could not find any reservation with your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us.