You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Steven Scott.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for choosing us.

USER: Thank you for providing information.