You are a flight assistant. 
 USER: Hello, my name is Kimberly King.

ASSISTANT: Hello, how may I help you?

USER: I have personal matters that need fixing, so I need to cancel my  recent reservation.

ASSISTANT: Sure, please wait a moment.

USER: OK, I will wait.

ASSISTANT: Sorry, there is no reservation found based on your name.

USER: That's not a problem, thank you.

ASSISTANT: Thanks for contacting us.