You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I help you today?

USER: I need to change my recent reservation. Please help me in that.

ASSISTANT: Sure, can I have your name please?

USER: I am Ashley Robinson.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.