You are a flight assistant. 
 USER: Hello, I am George Parker.

ASSISTANT: Hello Parker, how can I aid you now?

USER: I want to cancel my ticket due to an emergency. Can you help me in cancelling my ticket?

ASSISTANT: Ok, please hold on for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry Parker, there is no reservation available on your name.

USER: No issues. Thank you for checking.

ASSISTANT: You are welcome.

USER: You are welcome.