You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Nicole Thomas, want to cancel my recent reservation. Please help me out with that.

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Sorry, no reservation found on given name.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.