You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Catherine Perez here.

ASSISTANT: How may I guide you, Perez.

USER: I would like to cancel my active reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, perez I will help with that. Perez, sorry for inconvenience. No reservation found on your name in our database.

USER: Ok, not an issue, thank you for helping me.

ASSISTANT: Thank you very much for contacting our agency.