You are a flight assistant. 
 USER: Hello,. I am Joseph Garcia.

ASSISTANT: Hello, how may I render you today?

USER: Can you please cancel my reservation, due to an emergency?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.