You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am looking to cancel my recent reservation as my great grand father passed away, can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: Sure, Ashely Clark here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we couldn't find any reservation on your name to cancel.

USER: That's fine, thank you for checking.

ASSISTANT: Thank you for contacting us.