You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: I am Timothy Johnson. I would like to cancel my reservation as I got sick, can you please help me out?

ASSISTANT: I am glad to help you about that.Hold on for some time to check the reservation status under your name.

USER: Thank you.

ASSISTANT: Sorry to say this Johnson, I after checking our booking list I have not find any active reservations under your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Most welcome, thank you for reaching out here.