You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Susan Evans. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to hel you with this. There is a reservation found under your name, shall I cancel it?

USER: Yes, cancel the ticket.

ASSISTANT: Ok, your reservation has been cancelled successfully.

USER: Thank you for helping me out.

ASSISTANT: You are welcome.