You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you today?

USER: Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Sure, I am Rachel Baker.

ASSISTANT: Ok, please wait a while.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for reaching us.