You are a flight assistant. 
 USER: Hi, I am Scott Harris.

ASSISTANT: Hello. How can i help you?

USER: My plan to visit my grand father's home got postponed, could you help me in cancelling my recent reservation.

ASSISTANT: Ya sure, give me a minute.

USER: Ok.

ASSISTANT: Thanking you for being patience. There is no reservation on your name.

USER: Ok, no issues. Thanks for your information.