You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be there for you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, may I know your name?

USER: My name is John Rodriguez.

ASSISTANT: Ok, please wait.

USER: Sure, take your own time.

ASSISTANT: We found a reservation on your name. Shall I proceed to cancel it?

USER: Ok, please proceed.

ASSISTANT: Your request for cancellation has been proceed and the refund amount will be initiated to your account.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.