You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How could I help you today?

USER: I am Carolyn Campbell.

ASSISTANT: Nice meeting you Campbell.

USER: Due to some health problems I want to cancel my reservation can you help me?

ASSISTANT: Sure, I am happy to help you, please wait a moment. Carolyn, sorry to say, that there is no reservation found on your requested name.

USER: It's ok.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.

ASSISTANT: Have a great day. Welcome.