You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, please provide your name to check from our database.

USER: Sure, my name is Michelle Wright.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: We regret to inform you that there is no active reservation found on your name.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for contacting us.