You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Kathleen Nelson. I would like to book a flight ticket from PHX to MCO.

ASSISTANT: Sure, can I know your preferable dates?

USER: I am starting on 05/18 and return back on 05/20.

ASSISTANT: I am sorry, there are no flights available.

USER: Ok, no problem. Thank you for being very helpful.

ASSISTANT: Thank you, have a good day.