You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, please share your name and let me check your reservation status first.

USER: My name is Samuel White.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: We have found reservation on your name, shall I cancel it?

USER: Ok, cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.