You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Kathleen Young. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry Young, there is no reservation found on your name.

USER: Not an issue.

ASSISTANT: Thank you for choosing us.

USER: Thank you.