You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Nicole Wright. I would like to change my reservation, can you help me?

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for opting us.