You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I will be cancelling my reservation due to a sudden event in my collage.

ASSISTANT: Sure, may I know your name?

USER: My name is Stephen Baker.

ASSISTANT: Do you done your previous reservation successfully Baker?

USER: It was made my my secretary I don't know.

ASSISTANT: That's fine Baker, there is no reservation found on your name.

USER: Oh! that's fine, no issues.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.