You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Katherine Thompson.

ASSISTANT: Glad to meet you Thompson.

USER: As my project presentation is postponed, can you help me in cancelling?

ASSISTANT: Sure, I will help you with that.

USER: Sure.

ASSISTANT: Please be hold on for a moment to check reservation status.

USER: Ok.

ASSISTANT: Sorry Thompson, no reservation has found under your name to cancel.

USER: That's ok. Thank you.

ASSISTANT: Most welcome. Thank you for choosing us, have a great day.