You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Amanda Rodriguez here.

ASSISTANT: How can I aid you today?

USER: My husband and me are planning a cruise to Galapagos Islands. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my reservation?

ASSISTANT: Sure, I can aid you with that.

USER: Thank you.

ASSISTANT:  Please wait a moment, I will check your reservation status.

USER: Sure, take your time.

ASSISTANT: There is no reservation found in your name Amanda Rodriguez.

USER: Oh! I think my cousin might have cancelled my reservation. Anyway, thank you for the information.

ASSISTANT: You are welcome.