You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to an emergency, I want to change my reservation. Can you help me?

ASSISTANT: Sure, please provide me the name to check for the reservation status.

USER: Kevin Lopez here.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to amend it.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.