You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Michelle Rodriguez, I want to cancel my ticket as my plan to visit my friend house is cancelled. Can you help me with that?

ASSISTANT: Sure, please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation was found on your name in our database.

USER: Thank you for the details.

ASSISTANT: Thank you for reaching us.