You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, I am Angela Hernandez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Hernandez, there is no reservation found as per your name in our database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us with a query.