You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me with my flight ticket cancellation process?

ASSISTANT: Sure, can I know your name?

USER: Thank you and my name is Nancy Jackson.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Not a problem with that one, thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us.