You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Can you please be my helping hand to cancel my recent reservation, due to bad weather conditions?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Timothy Moore is my name.

ASSISTANT: I am sorry to say that there is no flight found under your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.