You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you at this moment?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am happy to help you. Can I know your name please?

USER: Thank you. Please check the reservation with my name Amy Scott.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to tell you, there is no active reservation found with your name in our database to cancel the ticket.

USER: Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.

ASSISTANT: You are most welcome. Thank you for choosing us.

USER: Most welcome.