You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Thomas Young.

ASSISTANT: Please hold on for a while.

USER: Ok, take your time.

ASSISTANT: Sorry Thomas Young, no reservation is available by your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.