You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what kind of services are you expecting from us?

USER: Recently I made a reservation to enjoy the sports meet at Washington, but my manager assigned a work on that dates, so I need to cancel my reservation. Can you please help me in that?

ASSISTANT: Definitely, we will help you out. May I know your name please?

USER: I am Nicole Campbell.

ASSISTANT: Thanks for your name, please wait.

USER: Ok.

ASSISTANT: Thanks for your precious time, we did not find any reservation on your name to cancel.

USER: Ok, no problem at all. Thank you for your information.

ASSISTANT: Thank you for reaching us. We hope to serve you again.