You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you help me to book a flight ticket from CLT to SFO?

ASSISTANT: Sure, can you please mention your departure and arrival dates of your journey?

USER: I want to take off on 17 Nov and return on 19 Nov.

ASSISTANT: Do you need any layover in between  journey?

USER: I need a connecting flight.

ASSISTANT: Is there any other specifications regarding your journey?

USER: No.

ASSISTANT: May I know your name?

USER: I am Brenda Thompson.

ASSISTANT: Sorry, we did not find any flights for you.

USER: It's ok, not a problem, thank you.

ASSISTANT: Thank you for reaching us.