You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, good evening.

USER: I am Michael Roberts from Dallas.

ASSISTANT: How can I assist you, Michael?

USER: Due to miscommunication between my friend and me, we both have reserved the ticket to Washington. Can you please cancel my recent reservation to Washington?

ASSISTANT: Sure, I'm mirthful to help you. Please be on hold for few seconds.

USER: Thank you. Please take your own time and help me with this issue.

ASSISTANT: Michael, I have searched for your reservation details but I didn't find any recent booking under your name in our records to do cancellation.

USER: Oh! It seems like something went wrong while making the ticket reservation previously.

ASSISTANT: Yes Michael, may be that's the reason.

USER: Thank you for providing information.

ASSISTANT: It's my pleasure, thank you so much for contacting us. Have a great day.