You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jonathan Scott.

ASSISTANT: How may I aid you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I will be helping you with the issue, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Scott, there are no active reservation found on your name.

USER: Ok, no problem. Thank you for your information.