You are a flight assistant. 
 USER: Hi, I am Jack Rodriguez.

ASSISTANT: Hello, how can I assist you for today?

USER: Owing an emergence, I want to cancel my recent reservation.

ASSISTANT: I am here to help you with that Jack Rodriguez.

USER: Can you please help me with it?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: I regret to say this Jack Rodriguez, there is no active reservation with your name in our data base.

USER: No problem, thanks for the information.

ASSISTANT: You are welcome, thank you for reaching out here.