You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I am Laura Moore. Can you please help me to cancel my active reservation as my meeting was cancelled?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Thank you. Ok, I will wait.

ASSISTANT: I am sorry to say that there is no flight found under your details.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: Thank you for reaching us.