You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Jason Perez. Please help me in cancelling my recent reservation.

ASSISTANT: Sure, we are here to help you. Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, sorry, no reservation found with your name.

USER: Ok, Not an issue. Thank you.

ASSISTANT: Thank you for availing us.