You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you best today?

USER: I want to cancel my recent reservation due to sudden demise of my grandfather. Can you help me with that?

ASSISTANT: Sure, help me with your name.

USER: My name is Anthony Evans.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found on your name in the database.

USER: No issue, thank you.

ASSISTANT: Thank you for reaching us.