You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: For booking, we need your good name. Please mention it.

USER: I am Ashley Smith.

ASSISTANT:  I am very sorry to inform you that there is no reservation found under your name in our database.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us.