You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Shall I have your name please?

USER: I am Virginia Edwards.

ASSISTANT: Virginia Edwards, how may I provide assistance for you?

USER: I need your help in cancelling my reservation due to bad weather conditions.

ASSISTANT: Ok. Please hold on, I will check and let you know the status.

USER: Sure.

ASSISTANT: Sorry, we did not find any reservation with your name.

USER: Ok,  thanks for the information.

ASSISTANT: Thank you for your assistance.