You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I lend a hand to?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Let me check your reservation status in our database, please wait for a moment.

USER: Sure, take your own time.

ASSISTANT: For cancelling the reservation. May I know your name?

USER: Yes, I am Laura Jones.

ASSISTANT: Sorry to intimate, no reservation is found with your criteria.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you very much for utilising our agency.