You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Matthew Wright. I am planning to visit Denver Zoo in DEN, can you help me in booking a ticket from AUS?

ASSISTANT: Sure Matthew, could you please tell me your travelling dates?

USER: My planning dates are from 05/29 to 05/31.

ASSISTANT: Please give me a minute, I will check the flights details for you.

USER: Ok, take your own time.

ASSISTANT: There is a flight with connection 1 and AA as airline, do you want me to go ahead?

USER: That's great, please proceed.

ASSISTANT: Thank you for choosing our service, your ticket has been booked.

USER: Thank you for your help.

ASSISTANT: Have a great journey. You are welcome.