You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Shirley Thompson here.

ASSISTANT: Yes Shirley.

USER: Due to heavy rains at my location, I'm unable to catch the flight. Can you please change my recent reservation?

ASSISTANT: Thompson, please hold on for a moment to check your reservation status.

USER: Sure, carry on.

ASSISTANT: Thompson, I could not find any reservation with your name to change your reservation.

USER: Oh! may be I did a wrong booking. That's ok, thank you for your information.

ASSISTANT: It's my pleasure. Have a nice day.