You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you now?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My reservation was done under the name Rachel Smith.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for visiting us, we hope see you again.