You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Nancy Scott here.

ASSISTANT: How may I be of your assistance?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: Please wait a moment I will check the reservation status.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found by this name.

USER: Ok, not an issue.

ASSISTANT: Thank you for opting us.

USER: Thank you for your information.