You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Michael Wright.

ASSISTANT: How may I help you?

USER: Due to my ill health, I am unable to travel. Please help me in cancel my recent reservation.

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: Sorry, there are no reservation found on given name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.