You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Amanda Phillips here.

ASSISTANT: How may I serve you at this moment?

USER: I would like to cancel my reservation, can you please help me out with that?

ASSISTANT: Sure, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no problem. Thank you for checking out.

ASSISTANT: Thank you for reaching us.