You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I give assistance to you?

USER: I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you please help me in that?

ASSISTANT: Sure, I will help you with cancellation. May I know your name to check your reservation?

USER: Sarah Harris is my name.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation on your specified name. Can I proceed for cancellation?

USER: Please proceed for cancellation.

ASSISTANT: Sure, your ticket has been successfully cancelled.

USER: That was nice and fast. Thank you.

ASSISTANT: Thank you for availing our service.