You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: My reservation was done under the name Charles Johnson.

ASSISTANT: Please wait while I'll check your reservation status. Charles Johnson, there is no active reservation found under your name to do cancellation.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us.