You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Would it be possible to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, I am Joshua Jackson.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found on your name to cancel.

USER: It's ok, thanks for checking my reservation status.

ASSISTANT: Thank you for visiting us.