You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Edward Baker.

ASSISTANT: How may I help you today?

USER: Due to some personal issues, I would like to cancel my trip. Can you please cancel my reservation?

ASSISTANT: Sure, I am here to help you with that. Ok, please wait for a minute.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.