You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Timothy Davis.

ASSISTANT: How can I assist you today?

USER: I need o cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.

ASSISTANT: Sure, I will help you with that. Please give me a moment.

USER: Thank you, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.

ASSISTANT: Welcome, have a great day.