You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation status?

USER: My reservation was done under the name Katherine Martinez.

ASSISTANT: Please be on hold to check.

USER: Sure, take your time.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for using our services, hope you have a great day.