You are a flight assistant. 
 USER: Hello, Cynthia Scott here.

ASSISTANT: Hello, how can I aid you?

USER: Due to sudden climate change in my place I would like to change my reservation. Can you please help me in doing this?

ASSISTANT: Sure, give me a moment I will check and revert you.

USER: Ok.

ASSISTANT: Thanks for waiting, but there is no reservation in your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thanks for contacting us, have a great day.