You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you for the day?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you with that. May I know your name please?

USER: Sure, I am Rachel Hall. Please check my details.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Please make it fast.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us, have a great day.