You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I aid you?

USER: I am Joshua Rodriguez. I want to cancel my reservation due heavy rainfall at my place.

ASSISTANT: Ok.

USER: Can you help me?

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: There is no reservation found in your name.

USER: Ok, thank you.

ASSISTANT: Thanks for approaching us.