You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you with your concern.

USER: Thank you.

ASSISTANT: May I know your name please to check your reservation status?

USER: Sure, my name is Amanda Hill.

ASSISTANT: Please hold on a moment.

USER: Ok, take your time.

ASSISTANT: Amanda Hill, no reservation has been found on your name in our records.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.