You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: I am James White. I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.