You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: The planned trip got cancelled due to rain effect, so can you please help me with flight ticket cancellation process?

ASSISTANT: Sure, may I know your name?

USER: Thank you and my name is Michael Evans.

ASSISTANT: Please wait a moment.

USER: Ok, I can wait for your reply.

ASSISTANT: Sorry, there is no reservation on your name.

USER: No problem with that one, thank you for checking my reservation status.

ASSISTANT: You welcome.