You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you?

USER: I need to cancel my recent reservation due to bad weather conditions. Can you help me in cancellation?

ASSISTANT: I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please to check with cancellation process.

USER: I am Dorothy Anderson.

ASSISTANT: Your reservation is found and successfully cancelled.

USER: Thank you.

ASSISTANT: Thank you for choosing us.