You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Jessica Wilson. I want to cancel my flight reservation as my father met with an accident. Please help me out.

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your details, we do not found any active reservation to cancel.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.