You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, may I know your good name?

USER: Myself Kathleen Lewis.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for choosing us.