You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Amanda Jackson, I want to cancel my reservation due to my bad health. Can you help me with that?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: We found a reservation on your name in our database. As per your request ticket has been cancelled.

USER: Ok, thank you for your service.

ASSISTANT: Thank you for availing us.