You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I hep you today?

USER: Due to an emergency, I want to change my reservation. Can you help me?

ASSISTANT: Sure, can I have your name please?

USER: Justin Thompson here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for opting us.