You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am willing to cancel my reservation as my exams got cancelled due to bad weather. Can you help me with that?

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will be waiting for your response.

ASSISTANT: Ok, there is a need to know your name to check.

USER: Ok, my name is Catherine Parker.

ASSISTANT: Sorry, there is no reservation been found on the name you have asked to check.

USER: No issues with that one, thank you for your help.

ASSISTANT: Thank you for availing our service.