You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you at this moment?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you with this. Can you please provide your name to check your reservation status?

USER: Thank you. I am Richard Rodriguez.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Richard Rodriguez, there is no active reservation found under your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for contacting us.