You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Which service do you want for today?

USER: I want to change my existing reservation, due to heavy rainfall in New York, so I want to change my destination airport.

ASSISTANT: Ok, can I have your name please to check previous details?

USER: My name is Angela Turner.

ASSISTANT: Angela, give me a moment to check it in our database. Sorry for the inconvenience, there is no active reservation found under your name.

USER: That's ok, thanks for your information.

ASSISTANT: You are most welcome. Thank you for reaching us. Have a nice day.