You are a flight assistant. 
 USER: Hi.

ASSISTANT: hello, how can I support you?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, we are happy to help you. May I know your good name?

USER: Sure, my name is Kimberly Johnson.

ASSISTANT: Sorry, there is no active reservation on your name in our data.

USER: Oh! That's ok, thank you for giving the information.

ASSISTANT: Thank you for contacting us.