You are a flight assistant. 
 USER: Hello. I am Janet Thomas.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: Ok, thank you for notifying me.

ASSISTANT: Most welcome.