You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: I would like to cancel my flight reservation as I met with an accident, please help me out.

ASSISTANT: Ok, I am here to help you with that. May I know your good name?

USER: I am Christine Clark.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for approaching us.