You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I am Christine Thompson. Due to some important work at my office, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, let me check the reservation list and revert you.

USER: Sure.

ASSISTANT: We hardly tried to find your reservation, but could not find any reservation with your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for picking us.