You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Young.

ASSISTANT: How may I assist you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please be on hold to check your reservation status.

USER: Ok, take your own time.

ASSISTANT: Sorry to inform you that, there is no reservation found on your name in our records.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for contacting us, hope you have a great day.