You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how best I can assist you at this moment?

USER: Can you please help me with changing my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: My name is Rachel King.

ASSISTANT: Ok, please be on hold for some time.

USER: Ok.

ASSISTANT: Sorry we could not find any reservation with your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for approaching us.