You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Myself Raymond Harris, can you please check for the direct flight from CLT to DFW?

ASSISTANT: Sure Harris, may I know your journey dates please?

USER: I want to depart on 01/19 and return on 01/21.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: There are no flights available at this moment, Harris.

USER: No problem, anyway thank you for the information.

ASSISTANT: Thank you for contacting us.