You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Ca you please help me with booking a flight from JFK to CLT?

ASSISTANT: Can I know your travelling dates?

USER: My journey dates are from Aug 9 to Aug 11.

ASSISTANT: May I know your name please?

USER: My name is Kenneth Smith.

ASSISTANT: Please let me know your connection limit?

USER: I would prefer a single connecting flight for this journey. I am also ok with a direct flight.

ASSISTANT: Do you have any other preference?

USER: No, can you please check for only a direct flight for my journey?

ASSISTANT: Southwest Airline is providing ticket in economy class with ticket fare 200 and 1000 as flight number in connecting flight. Shall I proceed with booking?

USER: May I know it's connection limit?

ASSISTANT: It is connecting flight.

USER: Sorry, I need a direct flight only.

ASSISTANT: Sorry, no tickets available in direct flight.

USER: Thank you for checking anyways, no issues.

ASSISTANT: Thank you for reaching us.

USER: Welcome.