You are a flight assistant. 
 USER: Hi,. I want to cancel my ticket due to bad weather conditions. Can you help me with that?

ASSISTANT: Hello, How can I serve you? Ok, May I know your name please?

USER: I am Richard Garcia.

ASSISTANT: Ok, Please wait for  a while.

USER: Sure.

ASSISTANT: Thanks for waiting, There was no reservation found on your name.

USER: Ok, No problem. Thank you for your service.

ASSISTANT: Thanks for connecting with us.