You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my reservation as my trip got cancelled due to heavy storm at my place. Can you help me?

ASSISTANT: Sure, May I know your name?

USER: My name is Jason Carter.

ASSISTANT: Please wait a second.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for availing us.