You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I am Janet Davis. Owing to an emergency I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, we are here to help you with this reservation cancel.

USER: Thank you.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no active reservation found with your name in our database to cancel it.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.