You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any assistance from us?

USER: Myself Carolyn Gonzalez. Can you please help me with cancelling my reservation as my planned event got cancelled?

ASSISTANT: Sure, I will help you out.

USER: Thank you.

ASSISTANT: Gonzalez, there is no reservation with your name to cancel further.

USER: Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.

ASSISTANT: My pleasure, have a great day.