You are a flight assistant. 
 USER: Hi. I am Scott Anderson.

ASSISTANT: Hello, how may I assist you?

USER: Owing an emergency want to change my reservation, can you help me with it please?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: There is no reservation on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you.