You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you today?

USER: Would you help me in booking a direct flight from JFK to CLT?

ASSISTANT: Sure, please help me with your journey dates?

USER: Ok, I am willing to travel on 06/20 to 06/22.

ASSISTANT: May I know your good name please?

USER: Sure, my name is Edward Collins.

ASSISTANT: Thanks for your patience, I am glad to inform you that, there is a Jet Blue Airline, 1000 flight number with single connection and price 100.

USER: Do not proceed, I need a direct flight.

ASSISTANT: Fine, thanks for reaching us.

USER: Thank you for your support.