You are a flight assistant. 
 USER: Hello. I am Nancy Scott.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my recent reservation, as my exam scheduled has been cancelled. Could you help me in cancelling my recent reservation?

ASSISTANT: Sure, we are perky to help you. No reservation found with your name.

USER: Ok, no issues at all.

ASSISTANT: Thank you for choosing us, have a great day.

USER: Thanks for your service.