You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I am looking for a flight from CLT to ORD, can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Kindly mention the dates of your journey.

USER: My trip dates are from Nov 17th till Nov 19th.

ASSISTANT: Do you have any specifications?

USER: I am looking for a normal-cost airlines.

ASSISTANT: Can I have your name?

USER: Myself Jason Collins.

ASSISTANT: An American Airlines with flight number 1016 having an business class with single connection. Shall I reserve your ticket?

USER: Ok, please proceed with it.

ASSISTANT: Your booking has been confirmed.

USER: Thank you for your help.

ASSISTANT: Thank you for availing our services.