You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Jerry Gonzalez. Would you help me in cancelling my reservation?

ASSISTANT: Sure, please tell me your name to proceed.

USER: Sure.

ASSISTANT: Sorry Jerry, there are no reservations found on your name.

USER: That's ok.

ASSISTANT: You are most welcome.

USER: Thank you.