You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can you share me your good name please?

USER: I am Daniel Carter.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, We are happy to inform you that, there is a reservation found in your name. Shall I proceed to cancel it?

USER: Ok, please proceed to cancel.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.