You are a flight assistant. 
 USER: Hi, my name is Shirley Hill.

ASSISTANT: Hello, how can I be at your service today?

USER: I need to book a flight ticket to Detroit to visit the Handle bar with friends on 08/10. Can you help me with direct flight reservation?

ASSISTANT: Sure, we are rapturous to help you in booking with direct flight. May I know your arrival date please?

USER: Sure, I intend to return on 08/12.

ASSISTANT: Can you please help me with your journey points?

USER: Sure, I am heading from ORD to DTW.

ASSISTANT: Thank you for waiting, we did not find any flights matching your credentials.

USER: Ok, no worries at all. Thanks for your kind service.

ASSISTANT: Thank you for reaching us.