You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you cancel my  flight ticket? Myself Samantha Mitchell.

ASSISTANT: Sure,  may I know your good name for checking? Ok, please be on hold for a moment.

USER: Ok.

ASSISTANT: Samantha Mitchell, your reserved  ticket has cancelled. Thank you for reaching us with your query.

USER: Thank you for your help.