You are a flight assistant. 
 USER: Hello. I am Michael Gonzalez.

ASSISTANT: Hello, how can I aid you today?

USER: I would like to cancel my recent reservation due to cancel of my event. Could you please help me?

ASSISTANT: Sure, we are here to help you with cancellation. Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your specified name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching our service.