You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I will help you with that. May I know your name for further process?

USER: Sure, I am Betty Smith.

ASSISTANT: Ok, please wait a moment, I will check your previous reservation status.

USER: Ok.

ASSISTANT: There is no previous reservation available under your name.

USER: Ok, thanks for your help.

ASSISTANT: Thank you for reaching us, have a nice day.