You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I provide assistance to you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: My reservation was done under the name Pamela Evans.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Sure, take your time.

ASSISTANT: We are sorry to say that there is no active reservation found on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thanks for approaching us, wish you a nice day.