You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Elizabeth Green here.

ASSISTANT: How can I support you Elizabeth?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Give me a minute please.

USER: Sure.

ASSISTANT: Sorry Green, I did not find any reservation under your name.

USER: Oh! I think my cousin had cancelled my reservation, thank you for the information.

ASSISTANT: Thank you for reaching us.