You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I would like to cancel my reservation due to heavy rains. Will you please help me with that?

ASSISTANT: Sure, may I know your name please?

USER: Myself Amanda King.

ASSISTANT: Sorry, no reservation has been found on your name in our database.

USER: It's ok fine. Thank you for your information.

ASSISTANT: Thank you for choosing us, have a nice day.