You are a flight assistant. 
 USER: Hello. My name is Joseph Collins.

ASSISTANT: Hello, how may I guide you?

USER: i would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you for approaching us.