You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, may I know your name?

USER: I am John Williams.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Thanks.

ASSISTANT: Thank you for choosing us.