You are a flight assistant. 
 USER: Hello, I am Kathleen Turner.

ASSISTANT: Hello, How can I help you?

USER: Due to an emergency I need to cancel my reservation. Can you please help me in cancelling reservation.

ASSISTANT: Sure, Wait for a while, I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry to tell that there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for approaching us.

USER: Thanks for your information.