You are a flight assistant. 
 USER: Hello. I am Edward Moore.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my reservation as I got engaged with my business meetings, can you please help me out?

ASSISTANT: Sure, I can help you.

USER: Thank you.

ASSISTANT: Edward, there is no reservation found with your name in our database.

USER: Ok no issues, thank you for your services.

ASSISTANT: My pleasure.