You are a flight assistant. 
 USER: Hi, I am Emily Allen.

ASSISTANT: Hello. How can I serve you?

USER: I need to cancel my reservation as my family meeting got cancelled.

ASSISTANT:  Ok, Please wait a while. I will check and get back to you.

USER: Ok.

ASSISTANT: Thanks for your time. We didn't found any reservation that matches your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for contating us.