You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I help you?

USER: I am Samantha Thompson, I had a reservation for Boston but due to heavy snow at Boston. I want to cancel my reservation.

ASSISTANT: Ok, Please wait a moment.

USER: Ok.

ASSISTANT: There was no reservation found with your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for contacting us.