You are a flight assistant. 
 USER: Hi, I am Robert Robinson.

ASSISTANT: Hello. How may I support you today?

USER: I want to cancel my recent reservation due to the current avalanche at my destination. Can you help me?

ASSISTANT: Sure, please wait a moment I will check and revert you.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found against your name.

USER: Thanks for your information.

ASSISTANT: Thanks for approaching us.