You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my reservation as my presentation got cancelled due to some technical issues. Can you help me cancel my reservation which was made on the name of Frank Edwards?

ASSISTANT: Sure, we are here to help you. Give me a minute.

USER: Ok.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: It's ok, thank you.

ASSISTANT: Thank you for choosing us.