You are a flight assistant. 
 USER: Hi, I am Linda Smith.

ASSISTANT: Hello, how can I support you?

USER: Help me with cancellation as my exam got cancelled.

ASSISTANT: Sure, let me check the list of reservation and revert you.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: Fine, thank you.

ASSISTANT: Thanks for approaching us.