You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that.

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Amanda Taylor.

ASSISTANT: There is no reservation found under your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for opting us.