You are a flight assistant. 
 USER: Hello. I am Steven Taylor.

ASSISTANT: Hello, how may I help you now?

USER: Please help me to cancel my reservation which was booked to New York.

ASSISTANT: Sure, I am ravish to help you. Please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, thanks for informing me.

ASSISTANT: Thank you for availing us, have a nice day.