You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kevin Phillips.

ASSISTANT: How may I assist you?

USER: Please help me in cancelling my recent reservation.

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Kevin Phillips, we haven't found any reservation under your name in our database.

USER: Ok, Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.