You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, I am Cynthia Hernandez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name to cancel.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.