You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?

ASSISTANT: Sure, I am oblige to help you.

USER: Thank you for accepting my request.

ASSISTANT: Sure, can I know your name which you have used in your previous flight ticket?

USER: I have booked the ticket on my name Jerry Hill.

ASSISTANT: Ok, let me check with your name in our previous ticket booking list.

USER: Sure, please take your own time. I will wait for your positive response.

ASSISTANT: Ok Jerry Hill, I found your reservation on the name which you have provided.

USER: That's good, you can proceed with cancelling.

ASSISTANT: For cancelling your reservation, we are charging some amount and the balance amount will be credited to your account. Is it ok for you?

USER: Yes, I am ok with your terms and conditions. Please go ahead with cancelling.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: I appreciate your quick response in cancelling my ticket, thank you so much for your kind service.

ASSISTANT: Ok, if the remaining balance is not credited to your registered account, then you can check the refund status on our website or else you can reach us at any time. So that, we can help you.

USER: Sure, I will wait for 2 to 3 business days. If the amount is not credited to my account, I will get back to you.

ASSISTANT: Ok, thank you for employing our services to your requirement. Hope our service had satisfied you.

USER: Thank you for your assistance. I am satisfied with your service.

ASSISTANT: You are most welcome. Have a nice day.