You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Donna Anderson here.

ASSISTANT: How may I guide you?

USER: Could you book me a ticket now from CLT  to ORD?

ASSISTANT: Sure, can I know your preferable dates? Please hold on for moment, let me check.

USER: Ok, my preferred travel dates are 12/02 and 12/04.

ASSISTANT: I found a flight 1024 of Southwest airlines matches with your details, can I proceed?

USER: Please go ahead.

ASSISTANT: Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: Thank you.