You are a flight assistant. 
 USER: Hi. I am George Moore.

ASSISTANT: Hello, how may I assist you?

USER: Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.

ASSISTANT: Sure, I am here to help you. Please wait a moment, I will check your reservation status.

USER: Sure.

ASSISTANT: Moore, no reservation has been found on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for approaching us.