You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best serve you now?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, I can help you in that.

USER: Thank you for your response.

ASSISTANT: May I know your good name please to track the details?

USER: Sure, my name is Betty Moore.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: There is a reservation found on your name, Are you sure shall I proceed for cancellation?

USER: Please proceed.

ASSISTANT: Ok, your ticket has been cancelled now.

USER: Thank you for your service.

ASSISTANT: Thanks for reaching us, wish you a great day.