You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for today?

USER: Eric Roberts here. I am looking a flight from ORD to CLT, can you help me?

ASSISTANT: Sure, I will help you with that Eric Roberts. Can you please provide your planned dates of journey?

USER: My travelling dates are 17 and 19 of Dec.

ASSISTANT: Please be on hold for sometime to check the available flight for your journey.

USER: Ok, take your own time.

ASSISTANT: I have found a flight with a connecting flight having a ticket fare of 100 and departure in the morning in an economy class. Shall I proceed with the booking?

USER: Proceed with the booking.

ASSISTANT: I have reserved your flight ticket with the flight 1020 which is provided by UA airlines.

USER: Thank you for helping me.

ASSISTANT: You are welcome, thank you for reaching us. Have a safe journey.