You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Amy Thompson. I want to cancel my reservation, due to heavy rainfall, can you help me?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry Thompson, there is no reservation found under your name.

USER: That's ok, thank you for your information.

ASSISTANT: Most welcome.