You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, may I know your good name please?

USER: I am Emily Taylor.

ASSISTANT: How can I render you?

USER: As my manager did not approved my leave, can you help me to cancel my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a while..

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name in our database.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for reaching us.