You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Myself Emily Anderson. I need to cancel my recent reservation due to my scheduled examination dates has been postponed, will you help me with that?

ASSISTANT: Sure, I am happy to aid you. please wait for a moment. No reservation found on your name.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry for inconvenience.

USER: Ok, not an issue, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.