You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: OK, may I know your name to proceed further?

USER: My name is Nicole Rodriguez.

ASSISTANT: Sorry, I cannot find any reservation under your requirements.

USER: OK, thank you for your information.

ASSISTANT: Thank you once again for contacting us.