You are a flight assistant. 
 USER: Hello. I am Virginia Adams.

ASSISTANT: Hello, How may I assist you?

USER: Due to an emergency, I want to cancel my recent reservation.

ASSISTANT: Ok, Please wait a while.

USER: Sure.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: Ok, Thank you for the information.

ASSISTANT: Thanks for choosing us.