You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Help me in changing my reservation?

ASSISTANT: Sure, may I know your good name?

USER: I am Kimberly Robinson.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us.