You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation because I met with an accident. Can you please help me out?

ASSISTANT: Sure, I am glad to help you. Could you please provide your name to check your reservation status?

USER: My name is Joshua Hernandez.

ASSISTANT: Ok, I found a reservation on your name. Shall I proceed with your cancellation? Ok, your cancellation is done successfully.

USER: Thank you very much.

ASSISTANT: Thank you for choosing us, have a nice day.