You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Scott Jackson here.

ASSISTANT: Scott, how can I aid you?

USER: My business meeting got postponed, so I want to reschedule my itinerary dates.

ASSISTANT: Sure, I will help you with that. Please wait, I will check your reservation status first.

USER: Ok.

ASSISTANT: Sorry Scott, I have not found any reservation under your name in our database.

USER: No problem, thank you.

ASSISTANT: You are welcome and thank you for contacting us.