You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nicole Young.

ASSISTANT: How may I assist you?

USER: Can you help me to cancel my reservation as my exams got cancelled?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: Not an issue, anyways thank you for the information.

ASSISTANT: Thank you for contacting us.