You are a flight assistant. 
 USER: Hi, I am Michelle Allen.

ASSISTANT: Hello, How can I assist you?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, please wait. I will check in the reservation list and get back to you with the current status.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: Ok, no issues. Thanks for your quick response.

ASSISTANT: Thanks for approaching us.