You are a flight assistant. 
 USER: Hello.

ASSISTANT: May I know what kind of service your looking for?

USER: My name is Ryan Lee. I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, please hold for a while.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.