You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Richard Thomas here.

ASSISTANT: There is no reservation found under your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for opting us.