You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, we are happy to help you. Can I have your good name to proceed further?

USER: Paul Jones here.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for opting us.