You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I support you today?

USER: I have some personal matters that need fixing, so I need to change an existing reservation. Can you please help me?

ASSISTANT: Sure, we are here to help you. May I know your name for checking your reservation?

USER: My name is Virginia Parker.

ASSISTANT: Thanks for your name. Unfortunately, there is no reservation found by your name.

USER: That's not a problem. Thank you.

ASSISTANT: Thank you for reaching us.