You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, we are perky to help you. Can you share your good name?

USER: Samantha Lewis here.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for availing us.