You are a flight assistant. 
 USER: Hello, I am Anna Garcia.

ASSISTANT: Hello, how may I serve you the best today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation found with your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.