You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: Sure, My name is Edward Collins.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, we did not find any reservation on your name to cancel it.

USER: Ok, No issues, thank you.

ASSISTANT: Thank you for approaching us.