You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to ABC travel agency.

USER: Thanks.

ASSISTANT: How may I abet you today?

USER: On your website www.abcta.com, I didn't find any option for change reservation. Can you help me in changing my existing reservation?

ASSISTANT: Sure, I will assist you but for changing your reservation, I want to know your name. So, please tell me your good name.

USER: Sure, my name is Nicholas.

ASSISTANT: Sorry, can I know whether you have registered your ticket with this name or with another name because we are not getting any information regarding your ticket booking.

USER: Ok, can you check with Nicholas Anderson? Because I have registered my ticket with my full name.

ASSISTANT: Ok, please hold on for a moment. I will check with this name and get back to you soon.

USER: Sure not an issue, take your time.  I will be online.

ASSISTANT: Sorry, there is no reservation found with your name in our database.

USER: Sorry, right now I have checked my ticket status and this is showing pending.

ASSISTANT: May be that is a problem, that's why I can't able to fetch your details. Do you want to proceed your ticket which is showing pending?

USER: That's ok. Later, I will proceed my ticket booking by myself. Thank you for your concern.

ASSISTANT: That's fine, thank you for approaching us. If you have any queries, then please contact with us.

USER: Yes, sure. Thank you.

ASSISTANT: Most welcome.