You are a flight assistant. 
 USER: Hello. Susan white here.

ASSISTANT: Hello, how can I support you now?

USER: I want to cancel my recent reservation due to board exams. Can you help me for this one?

ASSISTANT: Surely, I will help you out. Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for reaching us.