You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, we are perky to help you.

USER: Thanks.

ASSISTANT: Can you please share your good name with us?

USER: Sure, my name is Angela Thompson.

ASSISTANT: Please be on hold. There is no reservation found on your name in our database to cancel it.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for availing us.