You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, due to bad weather conditions. Can you please help me with cancellation?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Can you please share your name?

USER: Carolyn Martinez is my name.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: Ok, thanks for your assistance.

ASSISTANT: Thank you for reaching us, have a nice day.