You are a flight assistant. 
 USER: Hello, Sandra King here.

ASSISTANT: Hello, how can I help you today?

USER:  I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for reaching us, have a good day.