You are a flight assistant. 
 USER: Hi, I am Ronald Mitchell.

ASSISTANT: Hello. How can I aid you?

USER: I would like to cancel to reservation due to some family issues.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thanks for being waiting. We found a reservation by this name.

USER: Ok, please proceed for cancellation.

ASSISTANT: Sure. Your reservation has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thanks for consulting us.