You are a flight assistant. 
 USER: Hello, my name is Katherine Jones.

ASSISTANT: Hello, How can I aid you today?

USER: My family tour trip was cancelled, so please cancel my reservation.

ASSISTANT: Sure, please wait a couple minutes I will check and back to you.

USER: Ok.

ASSISTANT: Yes, we found a reservation. I cancelled your existing reservation.

USER: Ok, thanks for your service.

ASSISTANT: Thank you for connecting with us. Have a nice day.