You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to my ill health, I want to cancel my recent reservation.

ASSISTANT: Sure, can you please help me with your name for further process?

USER: Myself Jacob Taylor.

ASSISTANT: Jacob Taylor, wait a moment please.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation found under your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.