You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best assist you now?

USER: Due to some emergency, I need to change my existing reservation. Can you help me in doing that?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: May I know your good name please to track the details?

USER: I am Raymond Allen.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thanks for approaching us, wish you a great day.