You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you at present?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are glad to help you to cancel your recent reservation. To proceed further, let me know your good name please.

USER: Sure, I am Paul Rodriguez.

ASSISTANT: Thanks for your name, please standby.

USER: Ok, I will wait.

ASSISTANT: Thanks for being patient, there was no reservation found on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for approaching us.