You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me with changing my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is Catherine Adams.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.