You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: Can you please help me to cancel the reservation?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Paul Green here.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.