You are a flight assistant. 
 USER: Hello. I am Emma Clark.

ASSISTANT: Hello, how can I serve you for the day?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Can you please wait for a moment, I will check with your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry we couldn't find any reservation on your name.

USER: That's ok, not a problem.

ASSISTANT: Thank you for reaching us. Have a good day.

USER: Thanks for the response.