You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation as my adventure trip got cancelled, so please help me in this.

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, I am Stephanie Carter.

ASSISTANT: Please wait for a minute.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, no reservation was found on your name in the database.

USER: No problem, thanks for your service.

ASSISTANT: Thank you for reaching us.