You are a flight assistant. 
 USER: Hello, my name is Linda Martinez.

ASSISTANT: Hello, how can I support you today?

USER: Due to bad weather conditions in Orlando, can you help me to change my existing reservation?

ASSISTANT: Sure, wait for a moment. I will check and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, sorry to say that, no reservation was found with your name.

USER: Ok fine, thank you.

ASSISTANT: Thanks for reaching us.