You are a flight assistant. 
 USER: Hi. I am Jacob Taylor.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Thank you. Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thank you for reaching us.