You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Due to my ill health, I would like to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Sure.

ASSISTANT: May I know your name please?

USER: My previous reservation has done with the name Amanda Williams.

ASSISTANT: I am sorry to say that there is no reservation found.

USER: Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.

ASSISTANT: Thank you for reaching us.