You are a flight assistant. 
 USER: Hello,. I am Raymond Hernandez.

ASSISTANT: Hello, how may I serve you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Please help me out.

ASSISTANT: Ok. Please wait for a while, I will check your reservation.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: No issues, thanks for the information.

ASSISTANT: Thank you for contacting us.