You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Shirley Carter. I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, hold on please.

USER: Sure, take your time.

ASSISTANT: I found your reservation and I successfully cancelled it.

USER: Thank you for helping me out.

ASSISTANT: Thank you for reaching us.