You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you now?

USER: I am Amanda Moore, I booked a flight to New York with one connection, but I need a direct flight.Can you change my reservation?

ASSISTANT: Sure, Amanda Moore, we will help you. Please hold on for a few minutes, I will check the status and revert you.

USER: Sure.

ASSISTANT: Thank you for waiting. Unfortunately, we did not find any reservation based on your name.

USER: Ok, thanks for the information.

ASSISTANT: Thanks for approaching us, have a nice day.