You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how could I aid you today?

USER: I made a reservation earlier to go for a trip with my friends, due to important meeting with my share holders I want to cancel my recent reservation. Can you help me with the cancellation?

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: To proceed further, may I know your name please?

USER: Anna Collins, is my name.

ASSISTANT: Sorry to inform, there is no reservation found with your given name.

USER: Ok, thanks for your kind information.

ASSISTANT: Thank you for availing us.