You are a flight assistant. 
 USER: Hi, I am Stephanie Carter.

ASSISTANT: Hello, how can I address you today?

USER: Owing to an emergency, my business conference has been cancelled. So I want you to cancel my recent reservation?

ASSISTANT: Sure, we are here to help you to cancel your reservation. Please wait.

USER: Ok, please hold a moment. Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, no worries at all. Thank you for you help.

ASSISTANT: Thank you for availing us.