You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name?

USER: My name is Nicole Rodriguez.

ASSISTANT: How may I assist you for the day?

USER: My exam has been postponed due to some government issues. Can you please cancel my recent reservation?

ASSISTANT: Sure, I am here to help you. Please hold on.

USER: Sure.

ASSISTANT: Thank you for waiting, There is no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for availing with us.