You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Andrew Adams.

ASSISTANT: How may I help you?

USER: Due to financial issues, I would like to postpone my reservation. Can you please help me?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok, take your time.

ASSISTANT: Andrew, no reservation has been found on your name in our database.

USER: Its ok, no problem. Thank you for the information.

ASSISTANT: Thank you for choosing us.