You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Let me know your name to check your reservation?

USER: I am Kathleen Jones.

ASSISTANT: There is no reservation found with your name.

USER:  No problem, thanks for the information.

ASSISTANT: Thank you for choosing us.