You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you now?

USER: Can you please change reservation due to climate issues?

ASSISTANT: Ok. To change your reservation, may I have your name please?

USER: Brandon Miller is my name.

ASSISTANT: Sorry, there was no reservation with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your information.