You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure. May I know your name please?

USER: Janet Thomas.

ASSISTANT: Thanks for your time. I have searched online but I could not find your flight reservation to cancel it.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you.