You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Samantha Adams.

ASSISTANT: How can I help you at this moment?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in cancellation?

ASSISTANT: Sure. I will help you with that. Please wait a moment, I will check your previous reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation available under your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.