You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER:  I am ￼Betty Jackson want to cancel my reservation owing an emergency. Can you help me in cancelling?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: Ok, thank you for your response.

ASSISTANT: Thank you for reaching us.