You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: My reservation was done under the name Virginia Martinez.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Martinez, there is no reservation found as per your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us with a query.