You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you out?

USER: I am Brandon Carter. I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, I am happy to help you. Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name in our data.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for availing us.