You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Cynthia Perez.

ASSISTANT: Perez, how may I help you?

USER: Can you please help me in cancel my recent reservation?

ASSISTANT: Sure, please hold on for a while. Let me check your ticket status in our website. Sorry, no reservation found by your name.

USER: It's ok, thank you.