You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Carol Allen.

ASSISTANT: How can I assist you today?

USER: Can you please help me in changing my recent reservation?

ASSISTANT: Sure, will you please give me a moment?

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok, thank you for checking.

ASSISTANT: Welcome, have a great day.