You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My name is Jacob Anderson. I would like to cancel my recent reservation.

ASSISTANT: Sure, I am oblige to help you with that one. Please allow me a moment to check it.

USER: Sure, take your time.

ASSISTANT: Thank you for your patience, there is no reservation found for the user name in our data base to cancel your booking.

USER: No issue, Thank you for letting me know the information.

ASSISTANT: You are most welcome and thank you for approaching us.