You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I best support you?

USER: I am Amy Rodriguez. I want to cancel my reservation, due to health issue. Can you help me out?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation found on your name.

USER: Not an issue. Thank you for your kind information.

ASSISTANT: Thanks for reaching us, have a great day.