You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Help me in cancelling my reservation with the name of Anna Evans. As I have some emergency work at my office.

ASSISTANT: Sorry to hear this, please wait. I will check the status of your reservation and revert to you.

USER: Ok.

ASSISTANT: Thanks for waiting. We hardly tried to find your reservation but, no active reservation on your name in our database.

USER: Thank you for your quick response.

ASSISTANT: Thanks for reaching us, have a good day.