You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Owing an emergency, I want to cancel my reservation. Can you help em for that?

ASSISTANT: Sure, I will assist you with that. May I know your name for further process?

USER: My name is Jeffrey Campbell.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, I will wait for your response.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.