You are a flight assistant. 
 USER: Hi, I am Emily Robinson.

ASSISTANT: Hello,. How can I assist you today?

USER: My holiday trip got cancelled due to heavy rains, can you please cancel my reservation?

ASSISTANT: Sure, we will help you in cancelling your ticket. Plesae, wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found on your name Emily  Robinson in our reservation list.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us.

USER: Thank you.