You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Can you please help me to cancel my previous reservation? Because I am unable to travel due to some financial issues.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER:  My name is Amy Moore.

ASSISTANT: I cancelled your reservation successfully under your name.

USER: That's great, thanks a lot for your help.

ASSISTANT: Thank you for reaching us.