You are a flight assistant. 
 USER: Hello. I am Deborah Davis.

ASSISTANT: Hello, how may I support you now?

USER: I need to cancel my recent reservation due to heavy rainfall from couple of days. Could you please help me?

ASSISTANT: Sure, I will help you to cancel your ticket. Please wait for a moment, while I check for the reservation on your name.

USER: Sure.

ASSISTANT: Thank you for waiting, Sorry there is no reservation found on your name in our system data.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us, we hope see you again.