You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Taylor.

ASSISTANT: Emily, how can I assist you?

USER: I want to cancel my reservation, due to financial issues, can you help me?

ASSISTANT: Sure, please hold on for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us.