You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I am Christine White. I need to cancel my reservation due to some crisis in my location, can you help me out?

ASSISTANT: Sure, will you please give me a moment?

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Welcome, have a great day.