You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Laura Roberts. Can you please help me in changing my recent reservation?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok, sure.

ASSISTANT: Laura Roberts, I have found your reservation. Please provide your new airport codes.

USER: Ok, my travelling airport codes are ATL to CLT.

ASSISTANT: Can you please share your planned travel dates?

USER: My trip dates are Apr 09 and Apr 11.

ASSISTANT: Do you have any specifications?

USER: I need connecting flight.

ASSISTANT: I found an economy class ticket in Southwest airlines with fare 100 and it is a connecting flight. Can I book your ticket?

USER: Ok, please proceed.

ASSISTANT: Ok, your booking is confirmed with flight number 1012.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us.