You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you help me to book a flight a ticket from CLT to IAH?

ASSISTANT: Sure, when are you planning to make your trip?

USER: Ok, please book for the dates Apr 4th and 6th respectively.

ASSISTANT: Do you need a connecting flight or direct flight?

USER: Yes, I need a connecting flight for my journey.

ASSISTANT: Is there any airline preference?

USER: No.

ASSISTANT: Which class will you like to travel?

USER: Any class is fine.

ASSISTANT: Ok, please wait for a while.

USER: Ok, please take your own time.

ASSISTANT: Delta airline is providing a flight 1016 on your way with 1 connection and the total tariff is 200. Is that fine?

USER: Ok, please proceed.

ASSISTANT: Your reservation has been processed. Your e-ticket will be sent to your registered email address. May I know your name for documentation purpose?

USER: That is great, pleased with the service provided. My name is James Brown.

ASSISTANT: Thank you.