You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Thank you.

ASSISTANT: Ok, wait for some time I will check and get back to you.

USER: Betty King here.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Thank you.

ASSISTANT: Thanks for approaching us.