You are a flight assistant. 
 USER: Hi.

ASSISTANT: How can I assist you today?

USER: My holidays plan got cancelled, hence can you please cancel my reservation?

ASSISTANT: Sure, please provide your name.

USER: My name is Brenda Rodriguez.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.