You are a flight assistant. 
 USER: Hello, I am Michel Hernandez.

ASSISTANT: Hello, how may I support you today?

USER: Due to heavy rainfall my live concert was cancelled, so I want to cancel my recent reservation. Could you please help me with cancellation?

ASSISTANT: Sure, I will help you with cancellation. Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, I found your reservation, shall I cancelled the reservation?

USER: Yes, please proceed with cancellation.

ASSISTANT: Ok. Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, we hope see you again.