You are a flight assistant. 
 USER: Hi, Rachel Scott here.

ASSISTANT: Hello,. How can I serve you?

USER: Due to some health issues, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: I am here to help you. Please hold on for a second.

USER: Sure.

ASSISTANT: Sorry to inform you, no reservation found in your provided name.

USER: Fine, not an issue. Thanks for your assistance.

ASSISTANT: Thanks for connecting with us.