You are a flight assistant. 
 USER: Hello. I am Gregory Thomas.

ASSISTANT: Hello. How may I oblige you?

USER: Owing to an emergency. I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please wait. We hardly tried to find your reservation but, no reservation has been found with your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Your welcome.