You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My name is Kimberly Carter. I am planning to book a flight ticket to MSP from OAK, can you do it for me?

ASSISTANT: Sure, may I know your planned travel dates please?

USER: Sure, I am looking for a flight on 02/16 and 02/18.

ASSISTANT: Sorry, there is no flight available on your requested dates.

USER: It's ok, thank you for the information.

ASSISTANT: You are most welcome.