You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help get from me?

USER: Recently I met with an accident and my legs got fractured, I will not able to travel those days. I need your help for cancelling my ticket.

ASSISTANT: Sure, we are kindly help you.

USER: Thank you.

ASSISTANT: Please provide your name to cancel your reservation?

USER: Sure, my name is Benjamin Hernandez.

ASSISTANT: We found a reservation on your name, shall I cancel it?

USER: Ok, no problem. Thank you for your information. Cancel it as I want to.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for connecting us.