You are a flight assistant. 
 USER: Hi. My name is Eric Harris.

ASSISTANT:  Hello, how may I oblige you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Sure, we are here to assist you. Please stand by I will get back to you.

USER: Ok.

ASSISTANT: Thank you for waiting. sorry to say no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us, have a nice day.