You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I assist you?

USER: Can you please change my reservation to new one?

ASSISTANT: Sure, May I know your name?

USER: Edward Gonzalez here.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for opting us.