You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Anthony Hall.

ASSISTANT: Hall, how may I help you?

USER: I would like to cancel my existing reservation due to heavy cyclone in my region.

ASSISTANT: Please hold on for a while to check your ticket status.

USER: Sure, I will wait for your reply.

ASSISTANT: Sorry, no reservation found by your name.

USER: That's fine, not an issue. Thank you for checking.

ASSISTANT: Thank you for reaching us.