You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Deborah Roberts. I want to cancel my reservation, due to heavy rainfall in New York, can you help me in booking?

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: I did not find any name you mentioned in our records. Thank you for choosing our agency.

USER: I am departing on 10/11 and return on 10/13.

ASSISTANT: Do you want to book a new ticket on those dates? Sorry, you need to book next time when you connect. Thank you for your time.