You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Pamela Young here.

ASSISTANT: How can I assist you today?

USER: Due to sudden health issue, I am not able to travel in a flight on those dates. Can you please help me out with changing of my reservation?

ASSISTANT: Sure, will you please give me a moment?

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: Welcome, have a great day.