You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how  may I support you today?

USER: I have made a reservation earlier in a direct flight but now I need to change my reservation in connecting flight. Can you please help me?

ASSISTANT: Sure, please share me your good name.

USER: Sure, my name is Rebecca Williams.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.