You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: I am Samuel Evans.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.