You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. May I know your sweet name?

USER: Myself Stephanie Walker.

ASSISTANT: Walker, what can I do for you today?

USER: Due to bad weather, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Ok fine, I am here to help you. Please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for your patience. There is no reservation found on this name, do you want to make a new booking from us?

USER: Thank you for your time.

ASSISTANT: It's my pleasure, have a great day.