You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Susan Lopez.

ASSISTANT: Susan Lopez, how may I assist you today?

USER: I am planning to travel from MSP to JFK, help me in booking a flight?

ASSISTANT: I will help you. Please let me know with your planned travel dates.

USER: My travelling dates are 06/22 to 06/24.

ASSISTANT: Susan Lopez, do you need a direct or connecting flight?

USER: I need direct flight.

ASSISTANT: Please allow me a minute while I check for the availability of flights for your journey.

USER: Sure.

ASSISTANT: I highly regret to inform you that there are no flight operated in your route.

USER: That's ok, I will choose any other source to reach my destination.

ASSISTANT: Thank you for understanding. Thank you for reaching us. Have a great time.