You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, which service are you seeking from us?

USER: I am Samuel Anderson. I want to book a ticket from New York, LGA to Charlotte, CLT. Can you make a reservation?

ASSISTANT: Sure, we are happy to help you in booking flight ticket. Can you please let me know your preferable journey dates?

USER: My travelling dates are on 08/31 and 09/02.

ASSISTANT: Ok, do you have any other specifications?

USER: I need a connecting flight.

ASSISTANT: Please wait a moment, I will find a flight for you.

USER: Sure.

ASSISTANT: Sorry, we did not find any flights matching your details.

USER: Ok, thank you for informing me.

ASSISTANT: Thank you for availing us.