You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Kimberly Davis.

ASSISTANT: Which service d you want for today? Yes, Kimberly.

USER: I want to cancel my reservation, can you please help me?

ASSISTANT: Yes, I can help you with that.

USER: Ok.

ASSISTANT: Kimberly, give me a moment to check your details and cancel it. There are no reservation active under your name.

USER: It's ok. Thank you for the information.

ASSISTANT: You are welcome. Thank you for reaching Global Booking Agency.