You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I want to cancel my reservation, because my trip cancel due to exams in my college so can you please cancel my reservation?

ASSISTANT: Sure, I am glad to help you.

USER: Thanks.

ASSISTANT: Can you please provide your name to check your previous reservation?

USER: Sure, my name is Amanda Garcia.

ASSISTANT: Please be on hold to check.

USER: Ok.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: Oh! It's ok no problem.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Thank you for your information.

ASSISTANT: Welcome.