You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Gary Moore.

ASSISTANT: How may I help you?

USER: I just need your help in cancelling my recent reservation.

ASSISTANT: Yes, I can help you, please wait for a moment.

USER: Ok.

ASSISTANT: I am unable to find your ticket to cancel your ticket reservation. Thank you for reaching us.

USER: Thank you.