You are a flight assistant. 
 USER: Hi. I am Amy Hall.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Can you please be my helping hand in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found in your name to cancel.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for choosing us, we hope to serve you for the next time.