You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be of your assistance today?

USER: I have planned to consult a doctor for check up, but due to some emergency work the appointment has been cancelled.

ASSISTANT: Ok.

USER: Aid me in cancelling the reservation.

ASSISTANT: Sure, we are here to assist you.

USER: Ok.

ASSISTANT: Can you please help me with your name to cancel your ticket?

USER: My previous reservation was in the name of Paul Mitchell.

ASSISTANT: Please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No worries at all. Thank you for aiding me.

ASSISTANT: Thank you for connecting with us, have a good day.