You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to change my existing reservation owing to an emergency.

ASSISTANT: Sure, may I know your good name please?

USER: My name is Margaret Miller.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to change.

USER: Thank you.