You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: I need to cancel my reservation as I need to stay back in my own city due to my house has been collapsed by Floods.

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, I am Nicole Campbell.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: There was no reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you.