You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your name?

USER: I am Jerry Thompson.

ASSISTANT: Give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.