You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My name is Jessica Parker. I will be making few changes in my recent reservation, can you help me with it?

ASSISTANT: Surely I can help you, please let me check your reservation status first.

USER: Sure, be quick please.

ASSISTANT: Parker, I didn't find your reservation details in our database.

USER: That's ok, thank you for assisting me.

ASSISTANT: Thank you so much for reaching us.

USER: Great service by your agency.