You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in booking the ticket from CLT to PHL? As I'm planning to visit my grandparents.

ASSISTANT: Sure, can you please let me know your journey dates?

USER: Sure, my planned departure and return travel dates are 14th and 16th of Jan.

ASSISTANT: Do you prefer connecting flight or direct flight?

USER: Both are ok for me.

ASSISTANT: Can you please help me with your class?

USER: I prefer economy class.

ASSISTANT: Do you have any other preferences?

USER: Yes, I want to return in the evening time in normal-cost airlines.

ASSISTANT: There is a direct flight on United airline, flight number 1014 with the fare of 100. Can I proceed?

USER: That's fine for me, you can proceed for booking the ticket.

ASSISTANT: May I know your name?

USER: My name is Samantha Jones.

ASSISTANT: Your ticket has been booked.

USER: Thank you so much for your help.