You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I am Nicole Hernandez. I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me with it please?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, we could not find any reservation on your name in our database.

USER: That's ok. Thank you for the response.

ASSISTANT: Thank you for reaching us.