You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,.

USER: I am Pamela Wright.

ASSISTANT: How can I helpful to you?

USER: I want to cancel my recent reservation as my tour got postponed. Please help me with cancellation.

ASSISTANT: Sure, please standby.

USER: OK.

ASSISTANT: Thanks for holding on, we found a reservation in your name and that has been cancelled.

USER: Thanks for the help.

ASSISTANT: Thanks for approaching us.