You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you?

USER: As my joining date in an organisation got cancelled, so I need to cancel my reservation.

ASSISTANT: Ok, let me check the details. Can you provide me your good name?

USER: By the way I am Amy Hernandez.

ASSISTANT: Ok, sorry to say you that there is no reservation found on your name.

USER: Thanks for your information.

ASSISTANT: Thank you, for reaching us.