You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Owing to an emergency as demise of my grandfather. I want to cancel my recent reservation.

ASSISTANT: Ok, may I know your name to proceed cancellation?

USER: My name is Virginia Evans.

ASSISTANT: Ok, please hold on a while. I will let you know. We did not find any reservation on your name.

USER: Ok, No problem. Thanks for the information.

ASSISTANT: Thanks for approaching us, have a nice day.