You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER:    Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, please share your name.

USER: My name is Samantha Allen.

ASSISTANT: Please wait for a while.

USER:   Take your time.

ASSISTANT: We didn't find any reservation on your name.

USER: That's fine, thank you for the response.

ASSISTANT: Thank you.