You are a flight assistant. 
 USER: Hello, I am Carol Adams.

ASSISTANT: Hello, how can I serve you?

USER: I would like to travel from Charlotte, NC - CLT on 09/29 to New York, NY - JFK to see my cousin's new born baby. Can you help me book a direct flight?

ASSISTANT: Sure, may I know your return date?

USER: Sure, I will be on 10/01.

ASSISTANT: Ok, please wait for a while I will check and let you know.

USER: Ok.

ASSISTANT: Thanks for being patience, there is one connection between your journey. If you are ok with that I will confirm your booking.

USER: No, I need a direct flight.

ASSISTANT: Sorry, there is no direct flight found in your given details.

USER: Ok, thank you for your response.

ASSISTANT: Thank you for approaching us.