You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what assistance you are looking form our agency?

USER: I had heard in the news that there is anticipation of heavy rain at my location. So my parents told me to cancel the flight ticket. Can you help me with the cancellation?

ASSISTANT: That is sad to hear. I will surely help you with the cancellation. Please provide your respected name to check your previous reservation in our portal.

USER: Thank you for understanding my concern. My name is Donna Hernandez.

ASSISTANT: Ok Donna, can you please wait a moment while I check your reservation details.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting. I appreciate your patience.

USER: That's ok, may I know my reservation status?

ASSISTANT: Sorry Donna, here in our reservation list I didn't find any reservation on your name.

USER: That's ok, may be my dad had cancelled the flight ticket. Anyways thank you for your quick assistance.

ASSISTANT: Yes Donna, please recheck your emails on this concern and confirm about it. Thank you for contacting us.