You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, may I know your good name?

USER: My name is Charles Collins.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.