You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Would you please let me know your name?

USER: Myself, Mary Scott.

ASSISTANT: I regret, there is no reservation by name Mary Scott.

USER: Ok, no issues.

ASSISTANT: Thank you.

USER: Thank you for your service.