You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please help me in cancelling my recent reservation, as my FIFA match got cancelled. Please help me in cancelling?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please help me with your name.

USER: Debra Adams is my name.

ASSISTANT: Please allow me a minute.

USER: Ok.

ASSISTANT: Debra Adams, I am really sorry to inform you that there is no reservation found on your name to cancel.

USER: Ok, no issues.

ASSISTANT: Thank you for understanding.

USER: Thank you.

ASSISTANT: Thank you for reaching us. Have a good time!.