You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, may I know your name?

USER: My name is Kevin Adams.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: We found a reservation with your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thanks for reaching us.