You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I'm Brian Perez, can you please help me to cancel my recent reservation?

ASSISTANT: Yes, sure. Give me a moment.

USER: Ok.

ASSISTANT: Brian Perez, no reservation found under your name.

USER: Ok, fine. Thank you for your information.

ASSISTANT: Thank you for reaching out here.