You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: Joshua Mitchell here.

ASSISTANT: How can I aid you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, we are here to assist you. Please, wait.

USER: Ok.

ASSISTANT: Thanks for your time. Sorry Mitchell, There is no active reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for availing us.