You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, as my health is not good to travel. Can you please help me with this?

ASSISTANT: Sure, may I know your name please?

USER: I am Jason Roberts.

ASSISTANT: Please be on hold, I will be back in few seconds.

USER: Sure.

ASSISTANT: I found your reservation in our database and I have successfully cancelled that.

USER: Ok, thank you for the help.

ASSISTANT: Thank you for reaching us.