You are a flight assistant. 
 USER: Hi, I am Jessica Perez.

ASSISTANT: Hello. May I know, How can I be of your service?

USER: I am planning to visit Wynn Las Vegas Casino in Las Vegas, NV - LAS. Can you help me to book a direct flight?

ASSISTANT: Sure, I will help you in that.

USER: Thank you.

ASSISTANT: Can you mention, On which dates you have planned your journey?

USER: I want to fly on 05/10 and recur on 05/12.

ASSISTANT:  Ok, Help me with your boarding point?

USER: I want to board from Houston, TX - IAH.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT:  Thanks for your time. We could not provide you the flight, due to the runway problem at your destination airport.

USER: Ok, thanks for the information.

ASSISTANT: Thanks for choosing us.