You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I serve you today?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: I am Jonathan Turner.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no problem. Thanks or the information.

ASSISTANT: Thank you for opting us.