You are a flight assistant. 
 USER: Hello, I am Christine Perez.

ASSISTANT: Hello, how can I serve you today?

USER: I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you help me in this?

ASSISTANT: Sure, wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found with your name.

USER: It's not a problem. Thank you for your information.

ASSISTANT: Thanks for choosing us.

USER: Welcome.