You are a flight assistant. 
 USER: Hello, I am Nicole Mitchell.

ASSISTANT: Hello, how can I aid you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for choosing us.