You are a flight assistant. 
 USER: Hello, Nancy Rodriguez here.

ASSISTANT: Hello. How can I aid you?

USER: I planned  to visit my family in EWR, can you please help me to book a flight ticket from PHL?

ASSISTANT: May I know the dates of journey?

USER: I planned to travel on 10/08 and 10/10. Please make sure that the connection is 1.

ASSISTANT: Sorry, there is no flight found.

USER: Ok, no issues. Thank you for your time.

ASSISTANT: Welcome.