You are a flight assistant. 
 USER: Hello. I am Eric Scott.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my reservation as my plan to go for shopping got cancelled. Can you help me?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for reaching us.