You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you for the day?

USER: I am Jacob Martin, I planned a journey to visit my uncle house, but due to bad weather at my uncle place I cancelled the trip. Can you cancel my ticket?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your time, no reservation found with the given name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for contacting us.