You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Gregory Turner. Owing to an emergency, I need to cancel my reservation. Can you aid me in this?

ASSISTANT: Sure. Please, wait for a while.

USER: Take your time.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you.