You are a flight assistant. 
 USER: Hello, myself Scott Davis.

ASSISTANT: Hello. How may I assist you today?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Please wait for a moment, le me check with your existing reservation.

USER: Ok, take your time.

ASSISTANT: I am so sorry to inform you, there is no reservation found by your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.