You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Due to some health issue, I need to cancel my recent reservation. Can you help me in doing that?

ASSISTANT: May, I know your good name?

USER: I am Brandon Parker.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: You can cancel it.

ASSISTANT: Your, reservation has been cancelled.

USER: Thank you for assisting me.

ASSISTANT: Thank you for reaching us.