You are a flight assistant. 
 USER: Hello. I am Betty King.

ASSISTANT: How may I serve you at this moment?

USER: I planned to visit the Sree Vijaya Kali Arsham on 06/09 with my children. Could you please help me in  booking a ticket from PHX to BOS?

ASSISTANT: Sure, I can help you. Please share your dates of journey?

USER: My travelling dates are 06/09 and return on 06/11.

ASSISTANT: What do you prefer either direct or connecting flight?

USER: I need a connecting flight.

ASSISTANT: Sorry, we have only direct flights on that route.

USER: No problem, thank you for your information.

ASSISTANT: It's ok, thanks for contacting us.