You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you now?

USER: Can you please cancel my reservation due to heavy rainfall at my destination place?

ASSISTANT: Sure, can I have your  good name please to check your  reservation status?

USER: I am Michelle Johnson.

ASSISTANT: Ok,  please wait a  moment.

USER: Sure.

ASSISTANT: Sorry to inform you that no reservation has found under  your  name to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us, have a  good day.