You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you at this minute?

USER: I need to cancel my existing reservation, which is done recently. Can you please help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you for considering my request.

ASSISTANT: May I know your good name?

USER: Myself Kathleen Nelson.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Not an issue, anyway thank you for the information.

ASSISTANT: Thank you for reaching us.