You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How may I help you?

USER: I am William King. I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.