You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I am Christopher Perez. I would like to book a ticket from IAD to OAK, can you help me?

ASSISTANT: Sure, I will help you with that. May I know your preferable travel dates, please?

USER: My travel dates are 02/14 and 02/16.

ASSISTANT: Please hold for a while.

USER: Sure.

ASSISTANT: There is a connecting flight in Southwest airline with a fare of 100. Shall I proceed?

USER: You can book it.

ASSISTANT:  Christopher Perez, your ticket is booked with the flight-1019.

USER: Thank you for booking.

ASSISTANT: Thank you for reaching us, have a great day.