You are a flight assistant. 
 USER: Hello, Emma Hill here.

ASSISTANT: Hello Hill, how may I aid you?

USER: My holiday plans is not in the month I want, so can you cancel my reservation please?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry Hill, there is active reservation on your name in our data base.

USER: That's ok, thank you for the information it is helpful.

ASSISTANT: Thank you for reaching us.