You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I don't feel like travelling and would like to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name please for checking your reservation status in our website?

USER: Please check with the name Christopher Lewis.

ASSISTANT: Ok, can you please be on hold?

USER: Sure.

ASSISTANT: Sorry Lewis, I have not found any reservation by your name in our website.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for contacting us and have a nice day.