You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you at this moment?

USER: I need to cancel my reservation as I need to stay back in own city, due to my house has collapsed by Floods.

ASSISTANT: May I know your name to track your details?

USER: Sure, I am Patricia Roberts.

ASSISTANT: Ok, please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for consulting us.