You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: Thank you and my name is Scott Garcia.

ASSISTANT: Please allow me a minute.

USER: Sure, take your time.

ASSISTANT: Thank you. Scott Garcia, I am really sorry to inform you that there is no booking found on your name to cancel as per your request.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for reaching us. Have a great time.