You are a flight assistant. 
 USER: Hello. I am Jason Wright.

ASSISTANT: Hello, how may I oblige you today?

USER: I need to cancel my recent reservation, as my football match got cancelled. Please help me in cancelling?

ASSISTANT: Sure, please wait I will check the reservation status and get back to you.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found on your name to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.