You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to change my reservation, can you help me with that?

ASSISTANT: Yes, can you share me your name?

USER: Sure, James Scott here.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.