You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: Can you please assist me with cancelling my previous reservation now?

ASSISTANT: Sure, could I have your name please?

USER: My name is Margaret Wright.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: Oh! That's fine. Thank you for checking.

ASSISTANT: You are welcome.