You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, may I know your good name please?

USER: The ticket is reserved under the name Linda Allen.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, I will.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for reaching us.