You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Emily Harris. Please help me in cancelling my recent reservation, as my football match got cancelled due to heavy rainfall. Please help me in cancelling?

ASSISTANT: Sure, we will help you. Please give me a moment to check your details.

USER: Ok.

ASSISTANT: Thank you for your time, there is no reservation found on your name to cancel.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for choosing us.