You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, may I know your name please?

USER: My name is George Young.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: Thank you.

ASSISTANT: Most welcome.