You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Joshua Lopez.

ASSISTANT: Ok.

USER: Can you help me to cancel my recent reservation due to my health issues?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.