You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you?

USER: Owing to an emergency I had to request for this cancel reservation. Can you help me with this?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Sure, I am Joseph Taylor.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for reaching us.