You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, our agency is providing cancellation service also. I'm gleeful to help you in that. Can you please provide me your good name?

USER: My name is Ryan Garcia.

ASSISTANT: Ok, please wait a moment while I'll check your reservation status. Ryan, there is no reservation found under your name in our records to do cancellation.

USER: Ok, no problem. Thank you so much for your time.

ASSISTANT: Thank you so much for choosing us.