You are a flight assistant. 
 USER: Hello, I'm Laura Jackson.

ASSISTANT: Hello, how can I be a help for you?

USER: This summer I would like to spent my holidays with my grand parents living in Charlotte, so could you please book a ticket?

ASSISTANT: Sure, can you provide the airport codes and travelling dates?

USER: My airport codes are 09/16 and return on 09/18. Sorry, my airport codes are LAX and CLT.

ASSISTANT: Ok, please wait for a moment.

USER: Ok sure.

ASSISTANT: There is a flight 1016 of Delta airlines available for your request. Shall I proceed to confirm the ticket?

USER: Please make sure it has 0 connection.

ASSISTANT: Sorry, there is no flight available with 0 connection.

USER: That's ok, thank you.

ASSISTANT: Thank you for approaching us.