You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy rain, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, can you please help me with your name?

USER: I am Catherine Brown.

ASSISTANT: Thank you for your details. Sorry, we did not found any reservation on your name.

USER: No issue, Thank you for quick response.

ASSISTANT: Thank you for reaching us.

USER: Have a nice day.