You are a flight assistant. 
 USER: Hello. I am Ryan Young.

ASSISTANT: Hello, how can I help you?

USER: Due to emergency I need to cancel my recent reservation. Can you please help me with that?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for connecting us, have a great day.