You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I just want to cancel my recent reservation due to my health issues.

ASSISTANT: May I know your name to proceed?

USER: I am Jeffrey Turner.

ASSISTANT: Ok, let me check the status and revert you.

USER: Ok, no problem. Take your time.

ASSISTANT: Thanks for your time. We did not find any reservations on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thanks for reaching us.