You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,.

USER: Helen Hernandez here.

ASSISTANT:  How can I asses you the day?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you in that. Please wait, let me check the reservation status.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not find any reservation on your name to cancel it.

USER: Not an issue, thank you.

ASSISTANT: Thanks for choosing us.