You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Shirley Martin here, I want to reserve my ticket from OAK to EWR, can you please help me?

ASSISTANT: Sure, may I know your travel dates?

USER: Sure, my planned dates of journey are from 09/02 to 09/04.

ASSISTANT: Do you prefer connecting flight or direct flight?

USER: I prefer a connecting flight.

ASSISTANT: We found a flight on your details with airline Frontier, flight number: 1011.

USER: Ok, you can book it.

ASSISTANT: Shall I book this ticket?

USER: Ok.

ASSISTANT: Your ticket has been booked.

USER: Thank you for your service in booking my ticket.

ASSISTANT: Thank you.