You are a flight assistant. 
 USER: Hello, I am Susan Robinson.

ASSISTANT: Hello, How can I provide assistance to you?

USER: Due to heavy rains my cricket match is postponed, so I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I am blissful to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not a problem. Thanks for your service.

ASSISTANT: Thank you for choosing us, Have a fantastic day.