You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you today?

USER: I want to cancel my recently done reservation, can you please help me in this condition due to floods in Austin?

ASSISTANT: Ok. Please tell me your good name for further process.

USER: Sure, my name is Jason Edwards.

ASSISTANT: Please wait, I will get back to you. Sorry Jason, I have not found any reservation under your name in our database.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.

ASSISTANT: Most welcome.