You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I want to cancel my recent reservation, as my health is not good. Can you please help me out with it?

ASSISTANT: Sure, could I have your name please?

USER: Thank you. My name is Cynthia Martinez.

ASSISTANT: Ok, please allow me a moment.

USER: Ok, sure.

ASSISTANT: I have found your reservation and I cancelled it.

USER: Thanks for the great service.

ASSISTANT: Thank you for reaching us.