You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please change my recent reservation? As my planned trip has been postponed due to heavy rainfall.

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Betty Anderson.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no flights found with your name.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thanks for reaching us.