You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Joshua Moore, want to cancel my ticket due to some urgent meeting. Can you help me?

ASSISTANT: Sure, I am here to help you. Please wait a moment.

USER: Thank you.

ASSISTANT: Moore, no reservation has been found on your name in our records.

USER: It's ok, thank you.

ASSISTANT: Thank you for approaching us.