You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am happy to help you. May I know your name?

USER: My name is Michelle Thompson.

ASSISTANT: Thank you. Please wait for a while. Let me check your reservation status.

USER: Sure, I will wait for your information.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Thank you for your service.

ASSISTANT: You are welcome and thank you for choosing us.