You are a flight assistant. 
 USER: Hello. I am Emma Johnson.

ASSISTANT: Hello, how may I aid you?

USER: I planned to meet my cousin in CLT, can you please help me to book a flight ticket from AUS?

ASSISTANT: Sure, I will help you with that. Can I have your travel dates please?

USER: I prefer to travel on 05/19 and 05/21.

ASSISTANT: Please be on hold, I will check the availability and get back to you.

USER: Sure, take your time.

ASSISTANT: Ok, I found a flight with 2 connections. Shall I proceed?

USER: Ok, please confirm my booking.

ASSISTANT: Ok, your booking is done with flight 1001.

USER: Thank you for your help.

ASSISTANT: You are welcome.