You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My name is Janet Smith I want to cancel my recent reservation, can you help me out?

ASSISTANT: Sure, I am here to help you. Please wait a moment.

USER: Thank you for helping me with this issue.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: That's not an issue, I will choose other source to travel.

ASSISTANT: Welcome, thank you for reaching us.