You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Laura Evans. I am planning to change my reservation to another destination, so can you help me to change my reservation?

ASSISTANT: Sure, I am here to help you. Please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry we didn't find any reservation on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us, have a good day.