You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, can I have your name please?

USER: Sure, the ticket has been reserved on the name Kimberly Johnson.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for connecting with us.