You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you for today?

USER: As my cricket match got cancelled, can you help me to cancel my recent reservation?

ASSISTANT: Yes, I am here to help you. Please, provide your name for checking active reservation under your name.

USER: Sure, my name is Charles Adams.

ASSISTANT: Sorry Adams, after checking our database I have not find any active reservations under your name.

USER: That's ok, thank you for checking.

ASSISTANT: It's my duty, thank you for opting our service.