You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: My name is Mark Edwards.

ASSISTANT: Yes Mark.

USER: I just need your help in making my reservation from IAD to AUS.

ASSISTANT: Ok, let me know your travelling dates to proceed further?

USER: My travelling dates are from 04/14 to 04/16.

ASSISTANT: There is a flight in Southwest airline with connection 1 price 100 as per your details, can I proceed to booking?

USER: Ok, please proceed and confirm my reservation.

ASSISTANT: Your ticket is confirmed by flight number 1002.

USER: Thanks a lot.

ASSISTANT: My pleasure, have a nice day.