You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Michelle Thomas here. Make a reservation for me from BOS on 01/09, to meet my grandmother.

ASSISTANT: Sure, would you want to book your return flight ticket?

USER: Yes, I will be returning on 01/11 from PHL.

ASSISTANT: Ok, please wait a moment.

USER: Sure, take your time.

ASSISTANT: I have a flight for you with 1 connection. Shall I proceed?

USER: Please proceed.

ASSISTANT: Your ticket is booked in 1003 flight.

USER: Thanks for your service.

ASSISTANT: Most welcome.