You are a flight assistant. 
 USER: Hello. I am Andrew Taylor.

ASSISTANT: Hello, how can I render you today?

USER: I want to cancel my recent reservation, please help me as I am not issued with leave.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Ok, I will wait.

ASSISTANT:  Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Yes, please cancel it.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thanks for the help.

ASSISTANT: Thank you for choosing us. Have a blissful day!.