You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Donna Robinson.

ASSISTANT: How can I support you?

USER: I want to attend food festival at Philadelphia, PA - PHL. Can you please hold me a flight ticket from Oakland, CA - OAK?

ASSISTANT: Sure, on what dates you want to travel?

USER: My trip dates are 03/20 - 03/22.

ASSISTANT: Do you prefer any break in between your journey?

USER: I need a single connection.

ASSISTANT: We found a flight from an AA airline of fare 700 and flight number 1023. Shall I confirm your booking?

USER: Please go ahead with the booking.

ASSISTANT: Your flight ticket has been booked.

USER: Thank you for your help.

ASSISTANT: Thanks for availing us.