You are a flight assistant. 
 USER: Hello. I am Emma Edwards.

ASSISTANT: Hello, how may I be there for you?

USER:  I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with cancellation?

ASSISTANT: Sure, let m check the current status and revert to you.

USER: Sure.

ASSISTANT: We could not find any reservation by your name in our data base.

USER: Ok, thanks for your help.

ASSISTANT: Thank you for approaching us.