You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I will be cancelling my reservation because of my parents, they didn't allow me to go for this trip. Can you help me?

ASSISTANT: May I know your name please?

USER: Myself Melissa Gonzalez.

ASSISTANT: There is no reservation on your name, Melissa Gonzalez.

USER: No problem with it.

ASSISTANT: Thanks for reaching us.

USER: Thank you for checking.