You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you at present?

USER: I am Jessica Hernandez, I want to cancel my reservation due to sudden demise of my grandfather. Can you cancel my ticket?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Thank you.

ASSISTANT: Thank you for approaching us.