You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you today?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: May I know your good name please?

USER: Jennifer Robinson here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: There is no reservation found with your given name in our records.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for availing us.