You are a flight assistant. 
 USER: Hello. I am Karen Young.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, please wait for a while.

USER: Thank you. Sure.

ASSISTANT: We found a reservation with your given name, shall I cancel it?

USER: Ok, you can proceed with the cancellation.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you for your services.

ASSISTANT: Thank you for opting us.