You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: My name is Carolyn Edwards, I want to cancel my reservation as my plan to visit my home is cancelled. Can you help me with that?

ASSISTANT: Sure, I am here to help you. Please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation was found on your name in the reservation list.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for choosing us.