You are a flight assistant. 
 USER: Hello, I am Debra Edwards.

ASSISTANT: Hello, how could I be your helping hand today?

USER: I want  to cancel my recent reservation as I need to stay back in own city due to hails on roads and heavy snow. Could you please help me in cancelling the previous reservation?

ASSISTANT: Sure, I am here to help you. Please wait for a while, let me check with your recent reservation.

USER: Sure.

ASSISTANT: Thank you for your time, there is no reservation found on your name for the cancellation.

USER: That's ok, thank you for your valuable information.

ASSISTANT: Thank you for approaching us.