You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Ronald Thompson.

ASSISTANT: Glad to meet you Ronald.

USER: Thanks, glad to meet you too. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket?

ASSISTANT: Sure, please wait for a minute.

USER: Ok, thank you for accepting my request.

ASSISTANT: I could not find any reservation with your name in our database.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: My pleasure.