You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: My name is Edward Johnson.

ASSISTANT: There is no active reservation found in your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for choosing us, have a good day.