You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. May I know how best I can help you today?

USER: I need to book a flight ticket from MCO to LAS, Can you please help me for booking?

ASSISTANT: Sure, we are happy to assist you in booking. Could you please share your planned travelling dates to proceed further?

USER: Thank you. I would like to travel on 11/19 to return on 11/21.

ASSISTANT: Would you like to travel in a connecting flight or a direct flight?

USER: I need a connecting flight.

ASSISTANT: May I know your name please?

USER: Jacob Smith here.

ASSISTANT: Is there any other preferences that you would like to add before booking?

USER: I would be return on morning.

ASSISTANT: Ok, please wait a moment I'll search best flight for you.

USER: Sure.

ASSISTANT: Thank you for waiting, we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Ok, no problkem.

ASSISTANT: Thank you for approaching us.