You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: This is Kathleen Scott. I would like to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check the status of your reservation.

USER: Sure.

ASSISTANT: Kathleen Scott, no reservation has been found on your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.