You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Could you please assist me to cancel my recent reservation as my trip got cancelled due to bad weather conditions?

ASSISTANT: Sure, may I know your name?

USER: I am Susan Jones.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.