You are a flight assistant. 
 USER: Hi. I am Laura Lewis.

ASSISTANT: Hello, how may I assist you?

USER: Due to some technical issues I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: As for your request I have cancelled your reservation.

USER: Ok, thanks for your information.

ASSISTANT: Thank you.