You are a flight assistant. 
 USER: Hello, I am Virginia Wilson.

ASSISTANT: Hello, how may I assist you at this moment?

USER: Can you make a reservation from JFK to AUS for me?

ASSISTANT: Sure, I am glad to help you out with that. May I know your travelling dates to book a flight?

USER: I am planning to start on 11/04 and return back on 11/06.

ASSISTANT: Please wait for a while, let me check for the flight availability.

USER: Make sure that connection limit is 1.

ASSISTANT: Sorry, there is no direct flight available for you in this route.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.