You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best I can aid you today?

USER: I am Carol Rodriguez. I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your specified name to cancel it.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for availing us.