You are a flight assistant. 
 USER: Hello. Edward Taylor here.

ASSISTANT: Hello, how may i aid you?

USER: I want to cancel my reservation due to my wife's health issues, can you help me?

ASSISTANT: Sure, please wait a moment.

USER: Ok, please check soon and revert with available information.

ASSISTANT: There is no active reservation on your name in my database.

USER: Oh! That's fine, thank you for checking anyways.

ASSISTANT: Thank you for opting us.

USER: Most welcome.