You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Nicole Williams, want o cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you out.

USER: Thanks.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Nicole Williams, there is no reservation on your name.

USER: That's fine, thank you.

ASSISTANT: Thank you for reaching us.