You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: I made a reservation earlier for a connecting flight, now I want to change my reservation for a direct flight. Can you serve me in that?

ASSISTANT: Sure, we are here to help you. Please wait a while.

USER: James Carter is my name, you can find my reservation on this name.

ASSISTANT:  Ok,Thanks for your time. We didn't found any reservation by this name.

USER: Ok, That's not an issue. Thanks for the response.

ASSISTANT: Thank you for opting us.