You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: Could you help me to amend my existing reservation?

ASSISTANT:  Sure, may I know your good name?

USER: I am Thomas Thompson.

ASSISTANT: I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for choosing us.