You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best serve you today?

USER: My business meeting got postponed due to some technical problem, can you please do some changes on my existing reservation?

ASSISTANT: Sure, may I know your good name please?

USER: Reservation was made by the name Nancy Wright.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name to change.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thanks for approaching us, have a nice day.