You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Sandra Phillips here.

ASSISTANT: Just a moment, let me check your reservation status in our records.

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you very much for approaching our agency.