You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: I am Eric Hill, I want to cancel my reservation which I have done last week due to my schedule got cancelled.

ASSISTANT: I will help you about that.

USER: Thank you for the help.

ASSISTANT: Sorry Hill, there is no reservations under your name to cancel.

USER: It's ok, anyway thank you for the information.

ASSISTANT: Ok, thank you for reaching out here.