You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kimberly Scott from Charlotte.

ASSISTANT: What service that you are looking from our agency?

USER: Thanks. I want to change my travel dates in my previous reservation, can you please help me with that?

ASSISTANT: Sure, I am gleeful to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Ok.

ASSISTANT: We regret that, there is no reservation on your name in our records.

USER: Oh! It's ok no problem.

ASSISTANT: Thank you for contacting us, hope you have a great day.

USER: Thank you for your information.

ASSISTANT: Welcome.