You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I amend you?

USER:  I am Patrick Carter want to attend my grand daughter school annual day at AZ-PHX.

ASSISTANT: Ok.

USER:  Can you book  a ticket from NY-JFK.

ASSISTANT: Sure. May I know your connection limit?

USER: I need a connecting flight.

ASSISTANT: Help me with your travelling dates.

USER: My travelling dates are 11/14 and 11/16.

ASSISTANT: Please, wait.

USER: Ok.

ASSISTANT: There is a flight with airline: Southwest, flight number:1012, price 200, 1 connection. Shall I proceed?

USER: Ok, you can proceed.

ASSISTANT: Your ticket has been reserved.

USER: Thank you for booking.

ASSISTANT: Thank you.