You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, myself George Carter.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We don't have any reservation on your name to cancel.

USER: No problem, thank you for your information.

ASSISTANT: Thank you.