You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: I am Susan Perez. I planned a program in a Private hotel with my team members.But my team member met with an accident and his leg got injured , so we were unable to make a program. please help me in cancelling my previous reservation.

ASSISTANT: Sure, let me check the reservation list and revert to you.

USER: Sure.

ASSISTANT: Thanks for waiting Susan Perez. We could not find any reservation active by your name in our data base.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for approaching us.