You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: I wan to cancel my reservation. Can you please be my helping hand?

ASSISTANT: Sure, may I know your name to check the current status and revert to you.

USER: Sure, Anthony Moore is my name.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We could not find any reservation by the name you provided.

USER: That's ok, thanks for your information.

ASSISTANT: Thank you for choosing us.