You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Jason Edwards.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for opting us.