You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you today?

USER: Due to heavy rains my cricket match has been postponed. Can you please cancel my recent reservation?

ASSISTANT: Sure, to cancel your reservation, I need to know your name.

USER: My name is Emily Allen.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel the reservation.

USER: Ok, it's not a problem. Thanks for your information.

ASSISTANT: Thanks for approaching us.