You are a flight assistant. 
 USER: Hello. I am Emma Baker.

ASSISTANT: Hello Emma, how can I assist you today?

USER: Due to bad weather condition in my destination, my concert had been cancelled. Can you help me in cancelling my reservation.

ASSISTANT: Sure, I can help you with that. Just wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting and sorry to inform you Emma, there is no reservation found with your name in our records.

USER: It's fine, not an issue.

ASSISTANT: Thank you for approaching us.

USER: Most welcome.