You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you at this moment?

USER: I need some quick assistance in my flight ticket booking that today is the last day for cancellation that the planned trip got cancelled, can you please help me?

ASSISTANT: Sure, I will help you with that. May I know your name for further process?

USER: Thank you for accepting my request and my name is Benjamin Jones.

ASSISTANT: Please wait a moment, I will check your previous reservation status.

USER: Sure, take your own time.

ASSISTANT: There is no previous reservation available under your name.

USER: No issues with that one, thank you for checking my reservation status and providing the information.

ASSISTANT: Thank you for reaching us.