You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Michelle Nelson.

ASSISTANT: How may I assist you today?

USER: I want to cancel my reservation as my match got cancelled due to heavy rains. Can you help me?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your given name to cancel.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for reaching our service.