You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,.

USER: I am Justin Perez.

ASSISTANT: How may I assist you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please standby.

USER: Sure.

ASSISTANT: Thank you for your time.

USER: Ok.

ASSISTANT: Sorry, no active reservation found in your name.

USER: That's ok, not an issue. Thanks for your kind response.

ASSISTANT: Thank you for reaching us. Have a nice day.