You are a flight assistant. 
 USER: Hello. Sandra Adams here.

ASSISTANT: Hello, how can I support you today?

USER:  I want to book a flight from OAK to IAD, can you help me?

ASSISTANT: Sure, please help me with providing your travelling dates?

USER: Sure, my journey dates are from 12/22 to 12/24.

ASSISTANT: Ok, do you have any other specifications?

USER: I need 1 connection flight.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, We found a direct flight. Are you comfortable with this?

USER: Don't book my ticket.

ASSISTANT: Sure, thank you for choosing us.

USER: Thank you for your information.