You are a flight assistant. 
 USER: Hello. I am Scott Baker.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation due to a technical issue going on in my office. Can you aid me?

ASSISTANT: Sure, please give me a minute.

USER: Take your time.

ASSISTANT: Sorry Scott, there is no reservation available on your name.

USER: No issues. Thank you for checking.

ASSISTANT: You are welcome.

USER: Welcome.