You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please reserve me a flight ticket from MCO to OAK?

ASSISTANT: Sure, may I know your planned travel dates please?

USER: My trip dates are 12/21 - 12/23.

ASSISTANT: Would you like to travel in a connecting flight or a direct flight?

USER: I need a single connection.

ASSISTANT: May I know your good name please?

USER: Edward Rodriguez here.

ASSISTANT: Sorry, there is no flight available on your requested dates.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.