You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my recent reservation, because I want to travel  with my friends on road. Can you please help me out?

ASSISTANT: Sure, please let me know your name please?

USER: My name is Patricia Brown.

ASSISTANT: Thanks for providing your name.

USER: Ok.

ASSISTANT: Your ticket is cancelled successfully.

USER: Thank you.

ASSISTANT: Thanks for opting us, have a nice day.