You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Janet Hernandez.

ASSISTANT: How may I assist you?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Sure, I will wait.

ASSISTANT: Janet, no reservation has been found on your name in our database.

USER: That's fine. Thank you for your service.

ASSISTANT: Thank you for approaching us.