You are a flight assistant. 
 USER: Hello, I am Raymond Rodriguez.

ASSISTANT: Hello, how may I serve you?

USER: Due to heavy snow storms, I want to change my reservation. Can you help me out with it.

ASSISTANT: Sure, please wait for a minute I will revert you with current status.

USER: OK.

ASSISTANT: I am glad to inform that we found a reservation with your name, please provide your new reservation dates for booking process.

USER: Sure. My depart is on 09/19 and return on 09/21.

ASSISTANT: Can I know your airport codes?

USER: My origin is BOS and destination is DFW.

ASSISTANT: Do you need any connection?

USER: Yes, I need single connection.

ASSISTANT: Thank you for the information, we found a flight with number 1011 and Hawaiian as airline.

USER: OK, proceed with it.

ASSISTANT: Your booking has been done.

USER: Thank you, for the support.

ASSISTANT: Thank you for reaching us.