You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I best serve you?

USER: As my sister's baby shower program has been postponed, I need to change my reservation. Can you please help me with it?

ASSISTANT: Sure, to check the reservation on your name we need your good name?

USER: Thank you. My name is Andrew Scott.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us.