You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best support you today?

USER: I want to cancel my reservation because my friends already done my reservation with some other airlines. Would you help me out in cancellation?

ASSISTANT: Sure, I am mirthful to help you.

USER: Thanks.

ASSISTANT: On which name, you would like to cancel the reservation?

USER: I would like to cancel the reservation on the name of Jessica Mitchell.

ASSISTANT: Ok, please wait for a moment to check the status of your reservation.

USER: Sure.

ASSISTANT: Thanks for your valuable time, we found a reservation on your name. Shall I move forward to cancel it?

USER: OK, you can proceed to cancel.

ASSISTANT: Sure, your ticket has been cancelled and the amount will be credited in your bank account within four working days.

USER: Thank you.

ASSISTANT: Thank you for availing us.