You are a flight assistant. 
 USER: Hello, I am Ruth Johnson.

ASSISTANT: Hello, How can I serve you?

USER: I am looking for a flight on the route PHLto MSP, can you please find that any airlines providing service on this route?

ASSISTANT: Sure, May I know the travel dates?

USER: My journey is from 06/18 to 06/18. My return is 06/20.

ASSISTANT: Please wait a minute. We have found a direct flight from UA airline. Shall I proceed?

USER: Do not proceed. I need a connection.

ASSISTANT: Ok.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.