You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: I am Jennifer Lopez. I want to cancel my reservation, can you help in that?

ASSISTANT: Please give me a minute, I will find your existing reservation. Sorry, there is no reservation found under your name.

USER: That's fine.

ASSISTANT: Thank you for contacting us, have a nice day.

USER: Thank you for your help.