You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I serve you?

USER:  I would like to cancel my recent reservation, my baseball tournament has been postponed.

ASSISTANT: Ok.

USER: Can you please help me out?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: I am Dorothy Young.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting. We found a reservation on your name and it got cancelled.

USER: Ok, thank you.

ASSISTANT: Thank you.