You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what help do you require from our services?

USER: I will be cancelling my previous reservation due to my office work, can you please help me with it?

ASSISTANT: Sure, I am happy to assist you with that.

USER: Thank you.

ASSISTANT: What's your name on the previous ticket?

USER: My booking was done in the name of Kimberly Carter.

ASSISTANT: Ok, I will check the reservation on your name, please wait a minute.

USER: Sure, let me know the status of my booking.

ASSISTANT: Sure, I have found your previous reservation and I have cancelled your ticket successfully.

USER: Thank you so much for helping me out.

ASSISTANT: You are welcome. Do you need any other help from us?

USER: No, thank you for assisting me with my cancellation.

ASSISTANT: Most welcome. Have a nice day Kimberly Carter.

USER: Thank you, you too have a great day.

ASSISTANT: Thank you for choosing our services. Hope you will reach us in future.

USER: You are welcome.