You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: Michelle Cater here.

ASSISTANT: Sorry, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thnak you for reaching us.