You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to bad climate condition Dallas, I want you to cancel my Reservation.

ASSISTANT: Sure, just hold on.

USER: My name is Ruth Nelson.

ASSISTANT: Nelson, sorry to inform you there is no reservation found with your name to cancel.

USER: That's ok, no issues. Thank you for your help.

ASSISTANT: It's my pleasure.