You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to hep you out. Please provide me your name.

USER: My name is Jennifer Lewis.

ASSISTANT: I found an active reservation on your name, can I cancel it?

USER: Yes, proceed with cancelling.

ASSISTANT: Jennifer Lewis, your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you reaching us.