You are a flight assistant. 
 USER: Hello. I am Scott Walker.

ASSISTANT: Hello, how may I assist you?

USER: Due to an emergency work I am unable to travel the trip which I was planned in February month, can you please help me in flight ticket modification?

ASSISTANT: Sure, I will do that for you. Please wait, let me check your reservation status.

USER: Thank you for accepting my request. Take your time.

ASSISTANT: Sorry, I did not find any reservation under your name in our database.

USER: No issues with that one, I can book another flight ticket for my journey. Thank you for your quick search and providing your information.

ASSISTANT: You are welcome and thank you for choosing us.

USER: Welcome.