You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you now?

USER: Can you please help me with flight ticket cancellation process that I am unable to travel the trip?

ASSISTANT: Sure, I will help you with cancellation. May I know your good name?

USER: Thank you so much and my name is Kenneth Robinson.

ASSISTANT: Please wait for a moment.

USER: Sure, I can wait for your response.

ASSISTANT: Thank you for the waiting, sorry there is no reservation found on your name in our system data.

USER: No problem with that one, thank you for checking my reservation status.

ASSISTANT: Thank you for visiting us, we hope see you again.

USER: Welcome.