You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Ashley Rodriguez.

ASSISTANT: There is no reservation found under your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us.