You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Kenneth Edwards here. Due to emergency, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry, no reservation found on your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.