You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation. Can you please cancel my reservation?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Ashley Smith.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you.