You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: My name is Kimberly and I want to book the flight ticket from EWR to OAK.

ASSISTANT: Sure. Can you please mention your preferable travel dates?

USER: My travel dates are 02/17 and 02/19.

ASSISTANT: Do you have any preferences regarding timings of your journey?

USER: I would like to depart in the evening.

ASSISTANT: Are you okay with connecting flight or you need any direct flight?

USER: I am comfortable with any flight.

ASSISTANT: May I know your full name for further process?

USER: Kimberly Johnson.

ASSISTANT: Ok, please wait a moment.

USER: Take your time.

ASSISTANT: Sorry, no flights are available in this route as per your requested details.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.