You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Is this Woodlake Travel agency?

ASSISTANT: Yes, it is. Welcome to our travel agency.

USER: Last week, I have booked a ticket through your agency to New York with Spirit airlines, but I got to know that the service of the Spirit airlines is not good. So, I want to cancel my reservation.

ASSISTANT: Ok fine. To cancel that reservation, we need your name?

USER: My name is Jeffrey Wright.

ASSISTANT: There is no previous reservation done on your name, so, there is no ticket found to cancel it.                                                                                                                                                                      There is no previous reservation done on your name, so, there is no ticket found to cancel it.

USER: It's ok, thanks for your information.

ASSISTANT: It's my pleasure.