You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, may I know the name?

USER: Thank you for your response, my name is Thomas Walker.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Ok.

ASSISTANT: Thank you for waiting.

USER: It's ok.

ASSISTANT: Here, there is no active reservation have been found under your name in our database to cancel it.

USER: Oh! It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.