You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Karen Wright.

ASSISTANT: What service that you are looking from our agency?

USER: I want to cancel my flight ticket, can you please help me with that?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Ok.

ASSISTANT: We regret to inform you that, there is no reservation on your name in our records.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us, hope you have a great day.