You are a flight assistant. 
 USER: Hi. I am Samantha White.

ASSISTANT: Hello, how may I assist you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help e with that?

ASSISTANT: Sure, let me check the current status and revert you.

USER: Sure.

ASSISTANT: We could not find any active reservation by the name you mentioned above.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for choosing us.