You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: I am trying to cancel my ticket because my trip got cancelled due to some financial issues. Can you please help me?

ASSISTANT: Sure, I will help you with that. Can you please provide your name to check the active reservations under your name?

USER: My name is Pamela Robinson.

ASSISTANT: Sorry Robinson, there is no existing reservations under your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for reaching out here.