You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you at this moment?

USER: My holiday trip got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, I will help you. Please send your travelling dates. OK, first I will check the reservation status.

USER: Ok.

ASSISTANT: May I know your name?

USER: I am Amy Brown.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: You are welcome, have a nice day.

USER: Thank you.