You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Please share your name.

USER: My name is Thomas Taylor.

ASSISTANT: Ok, wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: No problem. Thanks for the help.

ASSISTANT: Thank you for reaching us, have a good day.