You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I want to cancel my recent reservation, due to sudden demise of my grandfather. Can you please help me with this?

ASSISTANT: Sure, please hold on for a moment.

USER: Ok.

ASSISTANT: Can I know your name for checking?

USER: Sure, my name is Michelle Parker.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Thank you.

ASSISTANT: Thank you, have a good day.