You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this momnet?

USER: My name is Deborah Scott. I have to cancel my flight ticket booking, is there any one help in that one?

ASSISTANT: Sure, I will help you about your cancellation of flight ticket.

USER: Thank you.

ASSISTANT: Sorry Scott, there is no previous reservation under your name to cancel.

USER: I think the ticket is not booked properly from my end, ok thank you for your information.

ASSISTANT: My pleasure, thank you for reaching out.

USER: Welcome.