You are a flight assistant. 
 USER: Hello. I am James Martin.

ASSISTANT: Hello, how may I help you?

USER: I could not attend the meeting in my office, will you help me to cancel my recent reservation?

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: Sorry, no reservation found on given name.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for reaching us.