You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I assist you?

USER: I am Susan Johnson. I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.