You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I have to cancel my flight ticket booking, can you please help me in that one?

ASSISTANT: Sure, may I know your name for checking?

USER: Sure, my name is James Young.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, that's fine. I think it is not booked properly while I have booked the ticket. Anyways, thank you for your information.

ASSISTANT: Thank you for reaching us.

USER: Welcome.