You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am a police officer and there is a meeting which is going to be held at Orlando but suddenly there is an issues which is going in my home town, so I have to change my ticket reservation. Can you please help me in changing my flight ticket reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for considering my request.

ASSISTANT: Ok, May I know your good name to proceed further?

USER: Sure, my name is Karen Harris.

ASSISTANT: Ok, please wait for a while, I will check the status and get back to you.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, There was no reservation found on your given name to change it.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for choosing us.