You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: As my plan to go on a vacation got cancelled, I would like to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, I will help you with cancellation. May I know your good name?

USER: Robert Turner is my name.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.