You are a flight assistant. 
 USER: Hi. I am Kimberly Hill.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation as I am hospitalized. Please help me with cancellation.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting. There is no active reservation on your name.

USER: That's fine, thanks for the information.

ASSISTANT: Thank you.