You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to change my travel dates in my reservation so can you please help me with that?

ASSISTANT: Sure, will you mention your name for checking the reservation status?

USER: Thank you for your response, my name is Rachel Hernandez.

ASSISTANT: There is no reservation found under your name.

USER: Oh! It's ok, no problem. Thank you for your information.

ASSISTANT: Welcome, have a great day.