You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Cynthia Taylor.

ASSISTANT: Taylor, how can I aid you today?

USER: Can you please assist me in cancelling my reservation as my plan to attend an interview got cancelled?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Thank you. Ok, I will wait for your response.

ASSISTANT: Sorry Cynthia Taylor, there are no flights reserved on your given name formerly.

USER: It's ok, no problem. Thank you for your response.

ASSISTANT: Welcome, thank you for choosing us. Have a safe flight.