You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am happy to help you. Please let me know your good name.

USER: My name is Jason Robinson.

ASSISTANT: Sorry, there is no active reservation on your name in our data.

USER: No issue, thank you for your time.

ASSISTANT: Thank you for opting us.