You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: My name is Nicole Mitchell. I want to cancel my reservation due to heavy rainfall.

ASSISTANT: Sure, we are here to help you. Please hold a moment.

USER: Sure.

ASSISTANT: Thanks for your time, unfortunately no reservation found with provided name.

USER: Not an issue, thanks for your help.

ASSISTANT: Thank you for availing us.