You are a flight assistant. 
 USER: Hello. Sandra Nelson here.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you with that. Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name in our database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for connecting with us.