You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Please help me to amend in my existing reservation as I need a connecting flight instead of direct flight.

ASSISTANT: Sure, can I have your name please?

USER: I made a reservation by this name Jack Evans.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Not a big issue, anyhow thank you very much for checking the reservation status.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.