You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation, as my planned trip with my friends got cancelled. Can you please help me out?

ASSISTANT: Sure, please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Can I know your name please?

USER: Sure, myself Sharon Wright.

ASSISTANT: Sorry Sharon, there is no active reservation found with your name in our records.

USER: Not a big problem, anyway, thank you for the information.

ASSISTANT: Most welcome.