You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Myself Thomas Robinson. I want to cancel my flight ticket. Can you please help me with that?

ASSISTANT: Sure Thomas, please wait a moment.

USER: Ok, thank you.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us.