You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my reservation, due to some problems I am unable to travel those dates, can you help me?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: May I know your name for further process?

USER: Sure, my name is Nancy Gonzalez.

ASSISTANT: Please hold on a moment, I will check your reservation status.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation found in your name Nancy Gonzalez.

USER: Oh! I think my cousin might have cancelled my reservation. Anyway, thank you for the information.

ASSISTANT: You are welcome.