You are a flight assistant. 
 USER: Hello, I am Ruth Edwards.

ASSISTANT: Hello, how can I help you?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, so can you please help in cancelling my reservation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for reaching us.