You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you with your concern.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, myself Ryan Wright.

ASSISTANT: Please hold on a moment.

USER: Sure, take your time to check.

ASSISTANT: Ryan Wright, no reservation has been found on your name in our database.

USER: Oh! It may not be booked properly due to server issues while booking.

ASSISTANT: Thank you for choosing us.

USER: Anyway, thank you for your time.