You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I amend you today?

USER: I made a reservation earlier this week to participate in badminton tournament but due to bad weather conditions I want to cancel it. Can you help me with this?

ASSISTANT: Sure, we are here to help you in cancelling your ticket. To proceed further I need your name.

USER: My name is Debra Davis.

ASSISTANT: There is no reservation found on your name Debra Davis to proceed for cancellation.

USER: Ok, not a problem.

ASSISTANT: Thank you for opting us.

USER: Thank you.