You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today/.

USER: Can you please help me to cancel your recent reservation as my plan to meet my old friend got postpone?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: I am Ruth Hall.

ASSISTANT: Your reservation found. Are you sure with this cancellation?

USER: You can proceed with the cancellation.

ASSISTANT: Your cancellation done with our end.

USER: Thank you for your help in cancellation.

ASSISTANT: Welcome, thank you for reaching us.