You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation due to an emergency meeting. Can you please help me with this?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Kimberly Rodriguez.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found in your name.

USER: No problem, thanks for your information.

ASSISTANT: Thanks for your approach.