You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What help do you require from our agency?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am gleeful to help you to cancel your ticket. Can you please tell me your name?

USER: Ok, thanks for accepting my request. Myself Shirley Rodriguez.

ASSISTANT: Ok, please give me a minute. I will check the status and get back to you.

USER: Sure, I will wait for your reply.

ASSISTANT: Sorry to intimate you that, there is no reservation on your name to cancel the ticket.

USER: Thanks for checking.

ASSISTANT: You are most welcome. Thank you for reaching us.