You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: I am Edward Moore. Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure Edward Moore, I am happy to help you with that.

USER: Thank you.

ASSISTANT: Please be on hold for a moment to check your reservation status.

USER: Sure, I will wait for your information.

ASSISTANT: Sorry Edward Moore, no reservation has found under your name to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us, have a good day.