You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Jones.

ASSISTANT: Can you please tell me how can I assist you?

USER: Due to some health issues my trip cancelled, so I want cancel my recent reservation, can you help me?

ASSISTANT: Ok. Sorry to say, there is no reservation found on your name to cancel.

USER: It's ok. Thank you for your help.

ASSISTANT: Thank you for reaching us.