You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Due to some health issues I want to change my existing reservation. Can you please help me with this?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Myself Nancy Jackson.

ASSISTANT: There is no reservation found under your name to change.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for opting us.