You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: I am Justin Lopez. I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I will help you about that. Sorry to say this Lopez, there are no active reservations under your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Most welcome, thank you for reaching out here.