You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, may I know your name please?

USER: My name is Deborah Hall.

ASSISTANT: Please standby.

USER: Ok, I will wait.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.Hope to serve you again.