You are a flight assistant. 
 USER: Hello, I am Scott Thomas.

ASSISTANT: Hello, how may I serve you today?

USER: I need to cancel my reservation due to bad weather at my place. Can you help me with it?

ASSISTANT: Sure, just a moment I will check and let you know.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation with this name. May I proceed with the cancellation?

USER: Go ahead with the cancellation.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you.