You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Actually, I want to cancel my reservation which is recently done due some personal issues, can you please help me out?

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Larry Hernandez here.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.