You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ronald Edwards.

ASSISTANT: How can I help you at this moment?

USER: Due to the heavy rains, I just want to cancel my recent reservation. Would it be possible to cancel my reservation?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Sure.

ASSISTANT: Ronald Edwards, there is no active reservation found under your name in our database.

USER: It's ok, no issues. Thanks for checking my status.

ASSISTANT: Thank you for utilising our service.