You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, I just want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Jennifer Evans.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.