You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Joshua Mitchell, I want to cancel my reservation as my meeting with share holders is cancelled. Can you help me with that?

ASSISTANT: Sure, we are here to help you. Please wait a minute, I will search your name in the database and get back to you.

USER: Sure.

ASSISTANT: Thanks for your time, no active reservation found on your name in the database.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for choosing us.