You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Due to heavy rain, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me?

ASSISTANT: Sure, I will help you. Let me know your name to check the reservation.

USER: Scott Allen here.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thank you for your time, there is no active reservation found on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for approaching us.