You are a flight assistant. 
 USER: Hello, Jessica Collins.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my reservation, can you help me out please?

ASSISTANT: Sure, I am here to help you with your concern.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: OK.

ASSISTANT: I found your reservation and I cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.