You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Janet Williams. I need to cancel my reservation, as I need to stay back in my own city due to my house has collapsed by floods.

ASSISTANT: Sure, please wait I will get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found on your given name.

USER: Thank you for your assistance.

ASSISTANT: Thank you for reaching us.