You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I provide service to you?

USER: Due to the snowfall, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure. May I now your name?

USER: Andrew Phillips here.

ASSISTANT: Thanks for providing your name. There is no reservation found with your name.

USER: No problem. Thanks for the quick reply.

ASSISTANT: Thank you.