You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I amend you today?

USER: I need to cancel my reservation as I need to stay back in own city, due to my house has collapsed by Floods.

ASSISTANT: Ok.

USER: Can you help me with this?

ASSISTANT: Sure, we are here to aid you. Let me know your name for checking with reservation.

USER: Sure, I am Kenneth Lopez.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, unfortunately there is no reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for reaching us.