You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: I hope you are good today, how can I help you? Sure, I will help you.

USER: Thank you.

ASSISTANT: On whose name did you reserved the ticket?

USER: I have reserved on the name Patricia Thompson.

ASSISTANT: Sure, please wait a while, I will check the previous reservation on your name and inform you.

USER: Sue, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.

ASSISTANT: Thank you for opting us. Have a nice day.