You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My name is Emily Carter, I want to cancel my reservation due to my bad health. Can you help me with that?

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for availing us.