You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be there for you?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, let me check the reservation list and revert you.

USER: Thank you.

ASSISTANT: May I know your name to check?

USER: I am Elizabeth Scott.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We found a reservation on your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.