You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: I am Raymond Edwards.

ASSISTANT: Thanks for your name Raymond Edwards.

USER: I want to cancel my recent reservation due to, the flower festival dates haven been changed. Can you help me out?

ASSISTANT: Sure, we are gleeful to aid you. Please give me a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Not an issue. Thank you for your information.

ASSISTANT: Thanks for picking our service. We hope to serve you again.