You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation due to sudden cancellation  of my trip. Can you help me?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: John White.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT: There is no reservation found under your name.

USER: That's Fine. Thank you for the information.

ASSISTANT: Thank you for contacting us.