You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am unable to cancel my ticket booking due to my network issue, can you please help in that ticket cancellation?

ASSISTANT: Sure, I will help you on that.

USER: Thank you.

ASSISTANT: Please mention the name for checking the reservation.

USER: I am Matthew Lopez.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: There is no reservation found under your name.

USER: It's alright, thank you for your quick hand help in searching.

ASSISTANT: Welcome, have a great day.