You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. On what way, can I support you now?

USER: Owing an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, I would be happy to help you.

USER: Thank you.

ASSISTANT: Please mention your name, to check your reservation status in our database?

USER: I am Nicole Thomas.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time.

USER: My pleasure.

ASSISTANT: Sorry Nicole Jones, we did not find any active reservation on your name to change it.

USER: It's ok, not an issue. Thank you.

ASSISTANT: Thanks for approaching us.