You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I am Betty Rodriguez. Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, please allow me a moment to check for your previous reservation status is active or not.

USER: Ok.

ASSISTANT: Sorry Betty, there is no active reservation have been found under your name in our database to cancel it.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.