You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Lisa Scott. I met with a minor accident. So, I can't take the flight.

ASSISTANT: Ok.

USER: Can you cancel my recent reservation?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name?

USER: It's fine. Anyway, thank you for your help.

ASSISTANT: Welcome.