You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you with this.

USER: My name is Donna Rodriguez.

ASSISTANT: Sorry Donna, there is no reservation found as per your name to cancel.

USER: No issues, thank you for your information.

ASSISTANT: You are welcome.