You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Can you please cancel my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Richard Adas.

ASSISTANT: Sorry, no reservation found on your given name.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for contacting us.