You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation due to my health issue, so can you please help me with this?

ASSISTANT: Sure, please wait for a moment.

USER: Please check the reservation on the name of Donald Taylor.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.