You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Can you help me?

ASSISTANT: May I know your name please?

USER: My name is Jeffery Scott.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation has breen found on your name.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for approaching us.