You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Catherine Wilson. Due to the sudden change in climate, my holiday trip got cancelled, can you help me with cancelling my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for your time, sorry, no reservation found with provided name.

USER: No problem, thank you for your valuable information.

ASSISTANT: Thank you for availing us.