You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I assist you?

USER: I would like to travel from San Francisco, CA - SFO to Charlotte NC - CLT to wish my friend on his birthday. So, can you help me book a flight ticket?

ASSISTANT: Sure, may I know your journey dates?

USER: I want to depart on 02/21 and return on 02/23.

ASSISTANT: May I know your good name?

USER: I am Dorothy Perez.

ASSISTANT: OK, please wait a moment I will check and get back to you.

USER: OK.

ASSISTANT: Thanks for waiting, we are happy to notify you that there is a flight available according to your criterion. Your flight details are here flight number: 1016 with Jet Blue airlines. Shall I proceed for booking?

USER: Sure, proceed with this booking.

ASSISTANT: OK, your ticket has been confirmed. Thanks for choosing us, have a safe journey.

USER: OK, thank you.