You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Can you please cancel my recent reservation as my plan to attend a music festival got cancelled?

ASSISTANT: Sure, I will help you. Please provide the name on which ticket was reserved.

USER: I am Virginia Jones.

ASSISTANT: Sorry, there is no reservation existing on your name.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: You are welcome, have a nice day.