You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I have to cancel my previous flight ticket booking due to health issues, can you please help me with cancellation process?

ASSISTANT: Sure, we are here to help you.

USER: Thank you so much.

ASSISTANT: On whose name, the reservation has been made earlier?

USER: My name is Amy Rodriguez, you can check with this name.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found  in your name.

USER: No problem,  I think the ticket booking is not done properly while I was booking. Thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: Welcome.