You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Patrick Hall.

ASSISTANT: Hall, can you please tell me for what help you approached us?

USER: I have to cancel my recent reservation due to heavy snowfall where I need to visit.

ASSISTANT: Hall, we can do that help. Please wait for a while I will check the status and revert you.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found with your details.

USER: That's ok, no issues. Anyways, thank you for the information.

ASSISTANT: Thank you for approaching us.

USER: You are welcome.