You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Janet Evans.

ASSISTANT: How can I assist you?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for approaching us.