You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Could you please let me know your name?

USER: Susan Taylor.

ASSISTANT: Please let me check details with your recent reservation.

USER: Ok.

ASSISTANT: Sorry, there is no reservation by your name.

USER: No problem, thank you.

ASSISTANT: Thanks.