You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Matthew Edwards, I want to cancel my ticket has my plan to meet my friend is cancel. Can you help me with that?

ASSISTANT: Sure, I will help you. Please stand by.

USER: Sure.

ASSISTANT: Thanks for waiting. I regret that there is no reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you.