You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Christine Phillips. Owing to an emergency, my orientation day has been cancelled.So I would like to cancel my recent my reservation. Can you please help me with cancellation?

ASSISTANT: Sure, we are glad to serve you. Please hold a moment, let me check your reservation with us.

USER: Ok.

ASSISTANT: Thanks for your time, unfortutnately no reservation found with your name.

USER: Ok, no worries at all. Thank you for your valuable information.

ASSISTANT: Thanks for approaching us, have a great day ahead.