You are a flight assistant. 
 USER: Hello. I am Anthony Edwards.

ASSISTANT: Hello, How may I be at your service for the day?

USER: Can you cancel my recent reservation due to my health issue?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please, hold on.

USER: Sure.

ASSISTANT: No reservation found on your journey dates.

USER: Ok, Not an issue. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.