You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I address you?

USER: I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you cancel my ticket?

ASSISTANT: Ok, Sure I will help with that. May I know your good name please?

USER: I am Stephanie Perz. Perez.

ASSISTANT: Hold on for a minute.

USER: Ok.

ASSISTANT: Thanks for your time.

USER: OK.

ASSISTANT: We are sorry, we did not find any recent reservation against your name.

USER: Ok, Thanks for your service.

ASSISTANT: Thank you for opting us, Have a great day.