You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Samuel Turner, owing an emergency I want to cancel my recent reservation.

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found with your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you, for connecting us. Have a nice day.