You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be of your helping hand?

USER: Can you please make a reservation from MSP to EWR to attend a meeting in New York?

ASSISTANT: Sure, help me with the trip dates?

USER: My journey dates are on July 13th and 15th.

ASSISTANT: May I know your name please?

USER: My name is Gary Perez.

ASSISTANT: Do you have any preferences?

USER: I prefer a direct flight.

ASSISTANT:  Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.