You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Nicholas Taylor.

ASSISTANT: How can I help you?

USER: I would like to celebrate my birthday at CLT. Can you please help me to book a flight ticket from MSP?

ASSISTANT: Sure, I will help you to book a flight. Can you please share me your travelling dates?

USER: Sure, my journey dates are 08/17 and 08/19.

ASSISTANT: Please give me a moment.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry Taylor, no flights are available on your route.

USER: No more issues. Thank you for your information.

ASSISTANT: Welcome.