You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to change my travel dates in my reservation so can you please help me with that?

ASSISTANT: Sure, may I know your good name?

USER: Thank you for your response, my name is Kenneth Walker.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Oh! It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.