You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Brenda Rodriguez.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Ok, take your time.

ASSISTANT: Sorry Brenda Rodriguez, no reservation is available by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.