You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Benjamin Adams.

ASSISTANT: Ok.

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I will help you with cancellation. Please wait, let me check your reservation status.

USER: Thank you.

ASSISTANT: We are happy to inform you that, we found a reservation on your name & it has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for choosing us.