You are a flight assistant. 
 USER: Hello. I am Karen Smith.

ASSISTANT: Hello Smith, welcome to Global airline booking agency. How may I guide you?

USER: I want to travel from MSP to LAS, to attend for a family gathering. Can you book a ticket for me?

ASSISTANT: Sure, I will help you. When would you like to travel?

USER: I would like to travel on 05/09 and 05/11. Ensure that the connection is 1.

ASSISTANT: Ok, please hold on a moment to check the flights availability and I will revert you.

USER: Sure.

ASSISTANT: Sorry Smith, there are no flights found with connection 1.

USER: Ok, no problem. Thank you for your service.

ASSISTANT: Thank you for reaching us, have a great day.