You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself George Taylor.

ASSISTANT: How may I aid you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am glad to help you out with that.

USER: Thank you for accepting my request.

ASSISTANT: Please give me a moment to check your reservation status.

USER: I will wait for you response.

ASSISTANT: Sorry to inform you, there is no active reservation on your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.