You are a flight assistant. 
 USER: Hello, I am Michelle Young.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me in that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform that, there is no reservation found on your name.

USER: That's ok, not a problem. Thanks for your information.

ASSISTANT: Thanks for reaching us.