You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you today?

USER: I made a reservation earlier this week to attend for a seminar, but due to weather conditions I need to change it. Can you please be my helping hand to change my reservation?

ASSISTANT: Sure, we are glad to help you out to change it. May I know your name?

USER: Sure, Kevin Williams is my name.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok. Thank you for providing information.

ASSISTANT: Thank you for choosing us.