You are a flight assistant. 
 USER: Hello, I am James Garcia.

ASSISTANT: Hello, how may I aid you out?

USER: I am planning to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure James Garcia, I am here to help you out. Please  allow me a moment.

USER: Take your time.

ASSISTANT: Sorry James Garcia, there is no reservation on your name in our database.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.