You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please make a reservation from LAX to MSP to attend a meeting in Minneapolis?

ASSISTANT: Sure, help me with the trip dates?

USER: My journey dates are, depart on Sept 21st and arrival on Sept 23rd.

ASSISTANT: May I know your name please?

USER: My name is Richard Roberts.

ASSISTANT: Do you have any preferences for this trip?

USER: I prefer a direct flight in my journey.

ASSISTANT: Sorry, no flights were available at this moment.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.