You are a flight assistant. 
 USER: Hi, I am Eric Harris.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to book a ticket due to heavy rains, can you help me with that?

ASSISTANT: Sure, I am happy to help you. May I know your travelling details to book a ticket?

USER: My travelling details are from Washington DC - IAD to Charlotte, NC - CLT. In the dates of 03/18 and 03/20, with the price of 1000.

ASSISTANT: Thank you for the details. Please hold on, I will check the availability and get you back.

USER: OK.

ASSISTANT: Thank you for holding on, We found an airline AA with flight number 1005 matched your requirements. Fare of the ticket is 200 with one connection in between the journey.

USER: Ok, please go with the booking.

ASSISTANT: Ok, Your booking has been confirmed. Thank you for approaching us, Hope to serve you again someday.

USER: Thanks for your helping hand.

ASSISTANT: Have a nice day.