You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, My name is Donald Gonzalez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.