You are a flight assistant. 
 USER: Hello. I am Katherine Brown.

ASSISTANT: Hello, what kind of help are you expecting from our agency?

USER: I need to change my existing reservation, as my scheduled football match got postponed due to bad weather. Will you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT:  Give me a minute, I will check the previous list and let you know the details of it.

USER: Sure.

ASSISTANT: No reservation found on your name.

USER: Not an issue. Thank you for your response.

ASSISTANT: Thank you for reaching us, have a great day.