You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to reserve my ticket from JFK to AUS to visit Austin, can you please help me in booking?

ASSISTANT: Sure, I am here to help you. Can you please provide your journey dates?

USER: Ok, my planned dates of journey are from Nov, 14 to Nov, 16.

ASSISTANT: Do you have any connection limit preference?

USER: I want to travel in a direct flight.

ASSISTANT: Do you have any other specifications for this journey?

USER: Not required.

ASSISTANT: May I know your good name please?

USER: Sure, my name is Larry Lopez.

ASSISTANT: Larry Lopez, we regret to inform you that there are no direct flight services are available on this route on your provided dates.

USER: Ok, no problem. Anyways, thank you for your service.

ASSISTANT: Thank you for contacting us.