You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I need to change my current reservation due to urgent meeting, can you help me with that?

ASSISTANT: Sure, can you provide your name for checking the reservation status?

USER: I am Amy Edwards.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: That's ok. Thank you for your service.

ASSISTANT: Thank you for reaching us.