You are a flight assistant. 
 USER: Hello, I am Raymond Miller.

ASSISTANT: Hello, how can I assist you today?

USER: Can you help me to cancel my ticket? I have some important work on my planned dates.

ASSISTANT: Sure, give me a moment.

USER: Take your time.

ASSISTANT: Thank you for your time. Unfortunately there is no reservation found with your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for picking us and have a good day.

USER: Welcome.