You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Christine Rodriguez here.

ASSISTANT: Hold on for a moment. Let me check.

USER: Ok.

ASSISTANT: Sorry Christine Rodriguez, there are no flights reserved on your given name formerly.

USER: That's ok, no problem. Thank you.

ASSISTANT: Welcome, thank you for checking. Have a safe day.