You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I'll definitely help you with that. May I know your good name please?

USER: Sure, my name is Shirley Wilson.

ASSISTANT: Ok Wilson, please wait for a while.

USER: Ok.

ASSISTANT: Wilson, there is no reservation found under your name to do cancellation.

USER: That's ok, thank you.

ASSISTANT: Thanks a lot for choosing our service.