You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Patricia Wright. I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Wait a moment please, let me check with that.

USER: Ok.

ASSISTANT: Patricia Wright, we regret to inform you that there is no reservation found on your name in our records.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for approaching us.