You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Myself Susan Rodriguez. I need to cancel my recent reservation, can you please help me in that?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok. Not an issue, thank you for information.

ASSISTANT: Thank you for reaching us.