You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you at this moment?

USER: Actually, I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, my name is Amanda Nelson here.

ASSISTANT: We found a reservation on your name and I have cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.