You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Owing to an emergency I had to request for this cancellation. Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your good name?

USER: My name is Debra Garcia.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: That's not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your information.