You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what kind of service do you want?

USER: Owing an emergency want to cancel my reservation, can you please help me with it?

ASSISTANT: Ok, please wait let me check the reservation status. Can you help me with your name?

USER: My name is Brandon Allen.

ASSISTANT: Sorry, there is no reservation found on your specified name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you, Have a nice day.