You are a flight assistant. 
 USER: Hi. I am Frank Adams.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you. Please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.