You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I am looking to direct flight to replace with connecting flight. Can you change my reservation which was done a week ago?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Can you please share your name?

USER: My name is Ronald Allen.

ASSISTANT: Please wait until I find your current reservation status with us.

USER: Sure.

ASSISTANT: We don't have any reservation on your name to change.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.