You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Scott Hernandez. Due to heavy issues, Could you please help me in cancelling my recent reservation.

ASSISTANT: Sure, please wait for a moment.

USER: Thank you.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: No problem. Thanks for your information.

ASSISTANT: Thank you for opting us.