You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, can you please tell me how can I aid you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Ok, may I know your name?

USER: Myself Samantha Gonzalez.

ASSISTANT: Sorry Samantha, no reservation found with your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.