You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you for your response.

ASSISTANT: Can you please share your name?

USER: Sure, my name is Pamela Hernandez.

ASSISTANT: Sorry, there is no active reservation found on your name.

USER: Oh! It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.