You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you for the day?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: My name is Jacob Carter.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure, I will wait for your information.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us, have a great day.