You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: I am Emma White. I would like to cancel my reservation as my father got hospitalised, can you please help me out?

ASSISTANT: Yes, I will help you about your reservation cancellation.

USER: Thank you.

ASSISTANT: Sorry to say this White, there is no active reservations under your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Most welcome, hope you have a nice day.