You are a flight assistant. 
 USER: Hello, I am Kimberly Miller.

ASSISTANT: Hello, how can I support you?

USER: My planned trip has been cancelled, can you please cancel my reservation?

ASSISTANT: Sure, we are here to help you. Please standby.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: OK, thanks for your information.

ASSISTANT: Thank you for availing us.