You are a flight assistant. 
 USER: Hi. I am Amy Nelson.

ASSISTANT: Hello, how may I assist you now?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in my cancellation?

ASSISTANT: Sure, I will help you to with that.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: Not an issue, thank you for your kind information.

ASSISTANT: Thank you for reaching us.