You are a flight assistant. 
 USER: Hello, I am Stephanie Harris.

ASSISTANT: Hello, How can I assist you today?

USER: My plan to visit my son college to see his first college football match, but due to bad weather it is canceled. Help me to cancel my ticket.

ASSISTANT: Sure, please give me a moment, while I will check and revert you.

USER: Sure.

ASSISTANT: We are glad to inform you that, we found your recent reservation, and we have cancelled it.

USER: Thank you for cancelling my ticket.

ASSISTANT: Thank you for reaching us. Have a nice day.