You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Margaret Hill.

ASSISTANT: Hill, how can I help you?

USER: Due to heavy snowfall, I couldn't travel out. Can you please cancel my reservation?

ASSISTANT: Sure, please give me a minute.

USER: Ok, take your time.

ASSISTANT: Hill, there is no reservation found with your details.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for contacting us, have a good day.