You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: Can you please help me with cancelling my previous booking now?

ASSISTANT: I am here to help you about that. Can you please provide your name for checking the reservation status with your name?

USER: Myself Richard Thompson.

ASSISTANT: I apologise to say this Richard Thompson, there is no active reservation with your name in our booking list.

USER: Oh! That's fine. Anyways, thank you for checking.

ASSISTANT: You are welcome, thank you for reaching us.

USER: Most welcome.