You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kathleen Lopez.

ASSISTANT: How can I assist you at this moment?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure Kathleen Lopez, I will help you with that.

USER: Thank you.

ASSISTANT: Please be on hold for a moment to check your reservation status.

USER: Ok.

ASSISTANT: Yes, your reservation has found and cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us, have a good day.