You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: Due to heavy rains my base ball match is cancelled.So can you please help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: My name is Ronald Robinson.

ASSISTANT: Thank you for providing your name, please hold on.

USER: Sure.

ASSISTANT: No reservation found on your name.

USER: That's not a problem.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thanks for your information.