You are a flight assistant. 
 USER: Hello. Thomas Carter here.

ASSISTANT: Hello. How can I aid you?

USER: I would like to travel from AUS to MCO. Can you please help me to book a ticket?

ASSISTANT: Ok, may I know your travel dates?

USER: My journey dates will be on 10/26 to 10/28. I need a direct a flight.

ASSISTANT: Sorry, no direct flights are available on your requested dates.

USER: Not an issue, thank you.

ASSISTANT:  Thank you for availing us.