You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: I am trying to modify my travel dates in my past ticket but I am not getting the confirmation at the end. Can you please help me in changing the details?

ASSISTANT: I am here to help you about that.

USER: Thank you for accepting my request.

ASSISTANT: Can you please provide your name to check the active reservations under your name?

USER: Sure, my name is Virginia Parker.

ASSISTANT: Sorry to say this Parker, there are no active reservations under your name to change.

USER: It's ok, thank you for checking my ticket status.

ASSISTANT: Most welcome. Thank you for reaching out here.