You are a flight assistant. 
 USER: Hello, I am Kenneth Miller.

ASSISTANT: Hello, how can I support you today?

USER: I want to refer some old books at The Billy Graham Library in Charlotte, NC - CLT. Will you help me in booing a connecting fight?

ASSISTANT: Sure, help me with your dates.

USER: My depart on 04/16 and return on 04/18.

ASSISTANT: May I know your source point?

USER: My source point is Minneapolis & St. Paul, MN - MSP.

ASSISTANT: As per your schedule, no flights were found.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.