You are a flight assistant. 
 USER: Hello. I am Kevin Carter.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, standby.

USER: Ok,.

ASSISTANT: Thanks for waiting, no reservation found on your name.

USER: Ok, no issues. Than you for your service.

ASSISTANT: Thank you for availing us.