You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: Will you please help me with cancelling my reservation? As my planned trip got cancelled.

ASSISTANT: Sure, I will definitely help you. Can I know your name?

USER: Thank you. Myself Amy Wright.

ASSISTANT: Sorry to inform you that, there is no reservation found  with your name to cancel the ticket.

USER: It's ok, no problem. Anyway, thank you for your time.

ASSISTANT: You are welcome. Have a nice day.