You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jerry Collins.

ASSISTANT: Can you please tell me how may I help you?

USER: I need to cancel my reservation due to my planned program got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you with the ticket cancellation. Can you please wait a minute?

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry to intimate you that, there is no active reservation with your name in our database to cancel the ticket.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: You are most welcome. Thank you for reaching us.