You are a flight assistant. 
 USER: Hello. I'm James Hall.

ASSISTANT: Hello, how can I help you?

USER: My business meeting has been cancelled. So, I would like to cancel my reservation.

ASSISTANT: Sure.

USER: Can you please help me with that?

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry James, no reservation found under your name. You are welcome.

USER: Thank you for checking.