You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am George Johnson. I would like to cancel my flight ticket. Could you please help?

ASSISTANT: Sure, I am happy to help you. Please give me a moment.

USER: Sure, please take your time.

ASSISTANT: Thank you for waiting, there is no reservation found under your name to cancel it.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for utilising our service and have a nice day.