You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I support you?

USER: My holiday vacation got cancelled, will you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: May I know your good name?

USER: My good name is Justin Green.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.