You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I guide you at this moment?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you with this. Can you please provide your name to check your reservation status?

USER: Myself Jennifer Evans.

ASSISTANT: Jennifer Evans, I didn't find any active reservation under your name in our database.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for utilising our service.