You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Ok, please let me know your name to proceed.

USER: My name is Matthew Perez.

ASSISTANT: Ok, thank you for waiting.

USER: Its, okay.

ASSISTANT: There is a reservation on your name as per our records, can I cancel?

USER: Please cancel it.

ASSISTANT: Ok, the flight ticket is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing our agency.