You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, may I know your good name please?

USER: Thank you for accepting my request, I have reserved it on the name of Benjamin Turner.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Oh! I think the ticket was not  booked due to server issue. Anyway, thank you for checking.

ASSISTANT: Thank you for approaching us.