You are a flight assistant. 
 USER: Hi, I am Kevin Anderson.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my existing reservation due to the heavy rainfall in my place.

ASSISTANT: Ok, please wait a moment I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry there is no reservation found on your name.

USER: Ok, no an issue. Thanks for your time.

ASSISTANT: Thank you for choosing us, have a good day.