You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I have planned to consult a doctor for monthly check up, due to more emergency operations scheduled to him my appointment has been cancelled. Please help me in cancelling my reservation.

ASSISTANT: Sure, we are perky to assist you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Sure, my name is Patricia Edwards.

ASSISTANT: Ok, please wait for a while I will check your status and revert you.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation found on the name of Patricia Edwards.

USER: Ok, no problem. Thanks for your help.

ASSISTANT: Thank you for opting us.