You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you now?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, may I know your name please?

USER: Myself Emma Phillips.

ASSISTANT: I found a reservation on your name, can I cancel it?

USER: You can cancel it.

ASSISTANT: Your reservation is successfully cancelled.

USER: Thank you for your help.

ASSISTANT: You are welcome.