You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I have to cancel my ticket because the planned trip got cancelled. Can you please help me to do that?

ASSISTANT: Sure, we are here to help you.

USER: Thanks a lot for accepting my request.

ASSISTANT: On whose name, the reservation has been made earlier?

USER: I have reserved the past ticket with my name that is Ashley Johnson.

ASSISTANT: Please wait for a while, I will check the database and get back to you.

USER: Ok, take your time.

ASSISTANT: Thanks for your time, we found a reservation in your name. Shall I proceed to cancel it?

USER: That's great, please proceed with the ticket cancellation.

ASSISTANT: Your reservation has been cancelled.

USER: Thanks a lot for your help.

ASSISTANT: Thank you for availing us, have a good day.