You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation, due to some problems I am unable to travel those dates, can you please cancel my reservation?

ASSISTANT: Sure, I will help you.

USER: Thanks.

ASSISTANT: Could you please provide your name to check your reservation status?

USER: Sure, my name is Laura Rodriguez.

ASSISTANT: Ok Laura, please hold on.

USER: Ok.

ASSISTANT: Sorry to inform you that, there is no reservation with your name in our records.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.