You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I need to cancel my reservation as my match got cancelled due to heavy rain. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Rebecca Moore.

ASSISTANT: Wait a while, kindly.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for reaching us.