You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I will help you with this. Can you please provide your name to check your reservation status?

USER: Sure, my name is Christine Phillips.

ASSISTANT: Wait a moment please.

USER: Ok.

ASSISTANT: Christine Phillips, I have found your reservation and cancelled it sucessfully.

USER: That's ok, thank you. Thank you for your help.

ASSISTANT: Thank you for contacting us.