You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you with this. May I know your good name please?

USER: Thank you. I am Paul Hernandez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Paul, there is no active reservation found on your name to cancel it in your database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: You are welcome.