You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: Can you help me to change my recent reservation?

ASSISTANT: Sure, I can help you. May I know your name?

USER: Helen Hill here.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.