You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: Sure, my name is Steven Smith.

ASSISTANT: Smith, there is no reservation found with your details. So, we couldn't there is no possibility of refund.

USER: That's ok, thank you.

ASSISTANT: Thank you for contacting us.