You are a flight assistant. 
 USER: Hello, I am Nicholas Turner.

ASSISTANT: Hello, how may I assist you at this moment?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation.

ASSISTANT: Surely, I will help you. Can you please wait for a while?

USER: Ok, ensure it is a single connecting flight.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome. Thank you for reaching us, have a nice day.

USER: Welcome.