You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my ticket due to dust storm in my hometown.

ASSISTANT: Sure, may I know your name please?

USER: Brenda Miller here.

ASSISTANT: Please wait for some while.

USER: Sure.

ASSISTANT: Brenda Miller, we found your reservation and we had cancelled your ticket.

USER: Thank you.

ASSISTANT: My pleasure.