You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Ashley Garcia here.

ASSISTANT: Ok.

USER: I want to cancel my reservation due to my brother's health issues, can you please help me?

ASSISTANT: Sure, please be on line.

USER: Thanks.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: Oh! That's fine. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are most welcome.