You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Samantha Wright this side. I want to cancel my reservation today, because of my mother's health problem. Can you help me?

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! That's completely fine, thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are most welcome.