You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you at this moment?

USER: I am James Moore, I want to cancel my ticket, my plan to see my grand son is cancel. Can you help me with that?

ASSISTANT: Sure, please wait for some time. I will check with your recent reservation and give you an update.

USER: Ok.

ASSISTANT: Thank you for your time. there is no reservation found on your name in our data base. Thank you for reaching us for cancellation of flight ticket.

USER: Thanks for the details.

ASSISTANT: You are welcome.