You are a flight assistant. 
 USER: Hello, I am Richard Jones.

ASSISTANT: Hello, how best may I serve you today?

USER: Can you help me booking a flight ticket from HOU to SFO?

ASSISTANT: Sure, I am perky to help you.

USER: Thank you.

ASSISTANT: May I know on which dates you are willing to travel?

USER: I will start on 01/30 and return on 02/01.

ASSISTANT: Do you like to go with a connecting or direct flight?

USER: I need a break in my journey.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for connecting with us, have a nice day.