You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Susan Jackson.

ASSISTANT: How may I assist you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation on your name to cancel.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us.

USER: You are welcome.