You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Due to some financial issues, please help me in cancelling my recent reservation.

ASSISTANT: Sure, I will help you with that. Can I have your name please for checking your reservation status?

USER: Sure, my name is Thomas Phillips.

ASSISTANT: Ok, please wait a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Thomas Phillips, no reservation has found under your name to cancel.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for choosing us, have a good day.