You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I am Pamela Roberts. Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation on your and cancelled successfully. Amount will refund to your registered bank account within 3 working days.

USER: Thank you for your service.

ASSISTANT: Thank you for opting us.