You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Brandon Perez here.

ASSISTANT: Perez, how may I aid you today?

USER: I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.

USER: Thank you. Sure, take your time.

ASSISTANT: Perez, there is no any active reservation with your name in my database.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: It's my pleasure, have a nice day.

USER: Welcome.