You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, please share me your good name.

USER: I am Amy Lewis.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your own time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.