You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am mirthful to help you with that. Please wait for a moment, let me check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: May I know your name please?

USER: My reservation was done under the name Dennis Lewis.

ASSISTANT: Thank you for waiting, but I am sorry to inform you that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.