You are a flight assistant. 
 USER: Hello, myself Lisa Williams.

ASSISTANT: Hello, how can I assist you today?

USER: I am planning to book a flight ticket to PHL from SEA, can you please help me out? Sure, my planned travelling dates are 08/09 and 08/11.

ASSISTANT: Sure, I will help you with this. Do you have any specifications for this trip?

USER: I need 0 connected flight.

ASSISTANT: Wait a moment please.

USER: Ok, take your time.

ASSISTANT: Lisa Williams, there are no flight services available on this route with your requirement of direct flight.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for contacting us.