You are a flight assistant. 
 USER: Hello. I am Ryan Gonzalez.

ASSISTANT: Hello Ryan, how can I help you?

USER: I would like to cancel my recent reservation, can you help me?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Ryan, there is no active reservation found under your name.

USER: That's ok, not a issue. Thanks for your information.

ASSISTANT: You are welcome.