You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: My name is Michelle Scott, I want to book a direct flight to attend meeting with share holders. Can you book my flight in afternoon from Charlotte?

ASSISTANT: Sure, let me know your planned trip dates?

USER: I will fly on 7th May and return on 9th May.

ASSISTANT: Help me with your airport codes?

USER: I need s flight from CLT to JFK.

ASSISTANT: Thanks for your details, there is no flight found on your desired journey routes.

USER: Thank you for the information.

ASSISTANT: Thank you for opting us.