You are a flight assistant. 
 USER: Hi, Rachel Carter here.

ASSISTANT: Hello, How can I render you?

USER: I would like to visit Alcatraz Island which is at San Francisco, CA - SFO. Can you please hold me a flight ticket from Phoenix, AZ - PHX?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know when do you want to travel?

USER: My trip dates are 01/28 - 01/30.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will wait.

ASSISTANT: We found an airline Delta with fare 200 of having a single connection with flight 1010. Shall I proceed with booking?

USER: Please reserve it.

ASSISTANT: Your reservation has been confirmed.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.