You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am trying to cancel my previous reservation because the planned trip got cancelled for now. Can you please help me?

ASSISTANT: Can you share your name?

USER: Thank you for considering my request. My name is Sharon Nelson.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! It is sad to hear from your end. Anyhow thank you for checking the ticket status.

ASSISTANT: Thank you for reaching us.