You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Myself Jessica Walker from Charlotte. Could you please help me in flight ticket booking process from CLT to JFK?

ASSISTANT: Sure, may I know your planned travel dates?

USER: Thank you for your response, I want to take off on Aug 28 and book my return ticket also on Aug 30.

ASSISTANT: Do you have any specifications?

USER: No.

ASSISTANT: Here, I found a flight with 1 connection and airfare is about 100. Shall I proceed in booking?

USER: That's fine, please book this flight ticket for me.

ASSISTANT: In an economy class, your ticket has been confirmed for the flight 1021 in AA airline.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.