You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. May I know your name please?

USER: I am Eric Jackson.

ASSISTANT: How may I be of your help?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination place.

ASSISTANT: Ok.

USER: Can you help me in this?

ASSISTANT: Sure, I am mirthful to help you.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thanks for holding on.

USER: My pleasure.

ASSISTANT: I have checked in the reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Not a problem, thank you.

ASSISTANT: Thanks for contacting us, hope to serve you again.