You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation, can you help me in that?

ASSISTANT: Sure, may I know your name please?

USER: I am Amanda Wright.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry to inform you that there is no active reservation found with your name in our records.

USER: That's ok, thank you.

ASSISTANT: Most welcome.