You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: James Moore here. Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Ok, sure.

USER: Ok.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry James, there is no reservation found with your name.

USER: That's ok, thank you for your help.

ASSISTANT: Welcome.