You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I help you today?

USER: I am Catherine Wilson. Can you please cancel my reservation, due to bad weather conditions?

ASSISTANT: Sure, I am glad to help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.