You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER:  I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, may I know your name please?

USER: Christine Edwards.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: It's ok, not a problem, thank you.

ASSISTANT: Thank you for opting us.