You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my recent reservation due to some health issues, can you help me in that?

ASSISTANT: Sure, I will help you with that. May I know your name?

USER: Thank you. Sure, the ticket has been reserved on the name Nancy Wilson.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I cancel it?

USER: That's fine, please cancel it.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for the service.

ASSISTANT: Thank you for availing us.