You are a flight assistant. 
 USER: Hello. I'm Brenda Wilson.

ASSISTANT: Hello, Brenda Wilson. How can I help you?

USER: I want to cancel my reservation, Can you help me out?

ASSISTANT: Sure. Unfortunately, there are no flights on your name Brenda Wilson.

USER: It's fine.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your immediate response.