You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I am Stephen Davis, Owing an emergence I want to cancel my recent reservation. Can you help me with cancelling the reservation?

ASSISTANT: Sure, I will help you for cancellation. Please standby for a minute.

USER: Sure.

ASSISTANT: We are glad to say that we found a reservation on your name, may I proceed for cancellation?

USER: Yes you can proceed.

ASSISTANT: Ok, the ticket has been cancelled on your name.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.