You are a flight assistant. 
 USER: Hi. Charles Adams here.

ASSISTANT: Hello, how  may I assist you today?

USER: I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, please wait I will check the reservation on your name and revert to you.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.