You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Paul White. I want to cancel my recent reservation, due to health issue.

ASSISTANT: Ok.

USER: Can you help me out?

ASSISTANT: Sure, please wait.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, we did not find a reservation on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for opting us.

USER: Thank you for your kind information.