You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Sure, please check my reservation on the name of Thomas Nelson.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, there is no active reservation has been found under your name in our database to cancel it.

USER: Ok, thanks for your service.

ASSISTANT: Thank you for reaching us.