You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Due to some personal issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will aid you. Let me know your name.

USER: My name is Charles Evans.

ASSISTANT: Please give me a minute, I will get back to you.

USER: Sure, take your time.

ASSISTANT: There is no reservation available on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thanks for reaching us.