You are a flight assistant. 
 USER: Hi. I am Christine Taylor.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my recent reservation, due to health issue. Can you help me out?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Not an issue. Thank you for kind information.

ASSISTANT: Thank you for approaching us.