You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Janet Roberts.

ASSISTANT: How may I lend a hand to?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Janet, I am willing to help you for this. Let me check your reservation status in our records.

USER: Thank you.

ASSISTANT: Janet sorry to intimate, no reservation is found with your criteria.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you Janet for utilizing our agency.