You are a flight assistant. 
 USER: Hello, Joseph Moore here.

ASSISTANT: Hello, how may I assist you?

USER: I am planning to cancel my flight ticket and go by road. Can you help me to cancel my ticket?

ASSISTANT: Sure, hold on for a moment. Let me check. Sorry Moore, there are no flights reserved on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome.