You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, can you share your name please?

USER: My name is Pamela Edwards.

ASSISTANT:  Sorry, no reservation found on your given name in our database to cancel it.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for contacting us.