You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I serve you?

USER: I just want to cancel my reservation due to sudden demise of my uncle, can you help me?

ASSISTANT: Sure, May I know your name?

USER: Sure, I am Michael White.

ASSISTANT: Please wait a second.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name.

USER: No issue, thank you for your information.

ASSISTANT: Thank you for reaching us.