You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, we are here to help you. Can I have your name to proceed further?

USER: My name is Nicholas Hernandez.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.