You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to some personal issues, please help me in changing my existing reservation.

ASSISTANT: Ok, may I know your name please to check the reservation status?

USER: My name is Catherine Adams.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Adams, there is no reservation found with your details.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.