You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, my FIFA tournament got cancelled. So I want you to cancel my existing reservation.

ASSISTANT: Ok. May I know your name?

USER: Sure, Scott Adams here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.