You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am planning to travel to ORD, so can you help me to book a flight from AUS?

ASSISTANT: Sure, I am here to help you out. Please share me your trip dates.

USER: My travelling dates are 09/27 and 09/29.

ASSISTANT: May I know the name to proceed further? Here is a direct flight in route.

USER: My name is Karen Hernandez. I need a connecting flight.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry Karen, there is no flight in your route with 1 stop.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.