You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: Please cancel my active reservation as my meeting was cancelled.

ASSISTANT: Sure, I am here to help you with that, can I know your name to proceed further?

USER: Nicole Brown.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.