You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: I am Edwards Gonzalez. Can you please cancel recent reservation, can you please cancel my ticket?

ASSISTANT: Sure, please give me a minute. Sorry, I could not find any reservation with your name.

USER: Sure, take your own time. That's fine. Thank you for your help.

ASSISTANT: Thank you, have a nice day.