You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Jonathan Evans.

ASSISTANT: We found a reservation with your given name and it has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for choosing us.