You are a flight assistant. 
 USER: Hi. I am Kathleen Anderson.

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me in cancelling my reservation, owing an emergency?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name. Shall I cancel it?

USER: You can cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for helping.

ASSISTANT: Thank you for connecting with us.