You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you for today?

USER: I am Amanda Edwards. Actually, I am planning to cancel my recent reservation, because of exams. Can you help me that.

ASSISTANT: Ok, I can help you with that.

USER: That's great.

ASSISTANT: Give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say that there is no reservation found in our database on your name. Thank you for reaching our agency.

USER: That's very sad to hear. Thank you for your service.

ASSISTANT: I was happy to help you. You are welcome.