You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I am Kevin Phillips. I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, please wait for few minutes.

USER: Thank you. Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us.