You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, please share your good name?

USER: Sure, my name is Anna Thomas.

ASSISTANT: Sure, please wait for a while.

USER: Ok, I will wait for your information.

ASSISTANT: Sorry, no reservation found on your given name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.