You are a flight assistant. 
 USER: Hello, I am Thomas Taylor.

ASSISTANT: Hello, how may I support you?

USER: I want to cancel my recent reservation as I am hospitalized. Please help me with cancellation.

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Please, wait.

USER: Ok, take your time.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: No issues, thank you for the help.

ASSISTANT: Thank you for reaching us.