You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to change my reservation as my exams got rescheduled to another dates. Can you please help me in changing?

ASSISTANT: Sure, may I know your good name?

USER: I am Ronald Edwards.

ASSISTANT: Please wait for a moment. I will check and get back to you.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.