You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER:  We family want to visit a Charlotte, CLT from BOS, can you find a ticket for me?

ASSISTANT: Sure, may I know your name to proceed further?

USER: Yes, I am Rachel Nelson.

ASSISTANT: Nice to meet you Rachel. What dates you want leave and return?

USER: Sure, my travel dates are 05/19 to 05/21. Make sure that the connection limit is 1.

ASSISTANT: Sure, I found a flight with your details it's exactly matched with your connection. Could I make a reservation?

USER: Yes, go ahead please.

ASSISTANT: Your ticket has been booked with flight number 1003 and airline Delta. Thank you for approaching us, have a safe journey.

USER: Thank you for your your hep.