You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please help me in cancelling my recent reservation under the name of Ruth Taylor?

ASSISTANT: Sure, please wait a while.

USER: Ok.

ASSISTANT: Thank you for waiting, unfortunately there is no reservation found by this name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.