You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation as I cannot travel because I met with an accident. Could you please do that for me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please share me your name to check your reservation details?

USER: My name is Carolyn Young.

ASSISTANT: Sorry, there is no reservation on your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.