You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be there for you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, will you please let me know your name?

USER: I am Kenneth Smith.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found active under your name in our data base.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.