You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: May I know your name please?

USER: Sure, my name is Ruth Martin.

ASSISTANT: Please wait.

USER: Sure, I will wait.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thanks for your information.