You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy rains, I am unable to reach the airport. Can you please cancel my recent reservation?

ASSISTANT: Ok, may I know your name please?

USER: My name is Brian Martinez.

ASSISTANT: Brian, there is no reservation found with your details.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.