You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Raymond Jones.

ASSISTANT: How can I help you?

USER: Because of heavy cyclone at my location, our higher authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?

ASSISTANT: Sure, give me a minute.

USER: Ok, I will wait for your reply.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! It's ok, no problem thank you for your services.

ASSISTANT: Thank you for reaching us.