You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my reservation due to health issues, so please help me.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: To proceed further we need your good name?

USER: My name is Anna Wright.

ASSISTANT: Thank you for sharing your good name, there is no active reservation found  with the name Anna Wright.

USER: No worries, thank you.

ASSISTANT: Thank you for contacting us.