You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I support you now?

USER: Please book a ticket to San Francisco, CA-SFO from New York, NY-EWR.

ASSISTANT: Sure, may I know your name?

USER: My name is Amy Rodriguez.

ASSISTANT: Please share me your journey dates?

USER: Depart by 03/17 and return on 03/19.

ASSISTANT: Do you have any restriction on connection?

USER: I need a direct flight.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, sorry there is a direct flight of UA. Sorry, there is a flight with one connection.

USER: Please do not proceed with booking ticket.

ASSISTANT: Sure.

USER: Thanks.