You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Please check the reservation on the name Nicole Lopez.

ASSISTANT: Sure, I am here to help you. Please stand by I will get back to you.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to say no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thanks for the help.