You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you for today?

USER: Kathleen Phillips here. I just want to cancel my reservation, which I made a month ago due to my flu. Can you please help me with cancelling?

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Ok, take your time and let me know my reservation status.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! That's very sad to know form your side. Anyways, thank you for checking.

ASSISTANT: Thank you for contacting us, have a nice day.

USER: Thank you for your assistance and service.