You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello do you need any help from us?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me with this?

ASSISTANT: Sure, could I have your name please?

USER: My name is Anna Gonzalez.

ASSISTANT: Ok, please allow me a moment.

USER: Ok.

ASSISTANT: I have found your reservation and I cancelled it.

USER: Ok, thank you for your information.

ASSISTANT: You are welcome, have a great day.