You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I would like to cancel my recent reservation because my health condition was not good, can you help me?

ASSISTANT: Sure, can you share me your good name to proceed further?

USER: I am Jacob Thompson.

ASSISTANT: There is no reservation found under your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.