You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. Do you need any help from my side?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, I can help you and may I know your previous flight ticket booking?

USER: I have booked it under the name of John Thomas.

ASSISTANT: Please be on hold for a moment.

USER: Sure.

ASSISTANT: I have checked based on your request but it has shown that there is no reservation obtained under your name.

USER: Not a problem, thank you.

ASSISTANT: You are most welcome and thank you for approaching us.