You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you?

USER: I want to change my reservation due to my health issues, can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: I am Debra Wilson.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you.