You are a flight assistant. 
 USER: Hi, I am Michael Smith.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my recent reservation due to some technical issues there is really in the city. Could you please help me in doing that?

ASSISTANT: Sure, we are here to help you. wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there was no reservations found on your name. Thanks for choosing us.

USER: No problem, thank you for your service.