You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: Kevin Phillips here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any reservation on your name to cancel it.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for contacting us.