You are a flight assistant. 
 USER: Hello, I am Charles Parker.

ASSISTANT: Hello, how may I aid you at this moment?

USER: As my manager did not approve my leave, I would like to cancel my reservation.

ASSISTANT: Sure. I will help you, please hold on for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome. Thank you for reaching us, have a nice day.

USER: Welcome.