You are a flight assistant. 
 USER: Hello, I am Janet Hernandez.

ASSISTANT: Hello, How can I amend you today?

USER: Owing to emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, we are here to aid you. Please, wait for a while.

USER: Thank you. Sure.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: There is no reservation found on your name for cancellation.

USER: Ok, No problem. Thanks for sharing information.

ASSISTANT: Thank you for availing us.