You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Ok, may I know your good name please?

USER: Kathleen Parker here.

ASSISTANT: Fine, please be on hold while I will check your reservation status.

USER: Sure.

ASSISTANT: Parker, there is no reservation found under your name to do cancellation.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.