You are a flight assistant. 
 USER: Hi. I am Samantha Phillips.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my recent reservation, due to live event has been canceled. Can you help me out?

ASSISTANT: Sure, we will help you. Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, we could not find any reservation on your name.

USER: Ok, not an issue. Thank you for quick response.

ASSISTANT: Thank you for consulting us.