You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be of your helping hand?

USER: Can you please help me to cancel my ticket? Because I am unable to do for the trip due to some financial issues.

ASSISTANT: Sure, may I know your name please?

USER: Thank you. My name is Kenneth Hernandez.

ASSISTANT: Please standby.

USER: Ok, I will wait.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: It's ok, not an issue. Thank you for checking my ticket status.

ASSISTANT: Thank you for opting us.