You are a flight assistant. 
 USER: Hi, I want to change my recent reservation due to the heavy snowfall at my destination.

ASSISTANT: Sure, can you please provide your name?

USER: Robert Edwards is my name.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: We did not found any flight reservation on your given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for choosing us.