You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to book a flight ticket from JFK to EWR. Could you help me in booking?

ASSISTANT: Sure, may I know your travelling dates please?

USER: My travelling dates are from Oct 11 - 13.

ASSISTANT: Can you please share your name?

USER: Frank Carter.

ASSISTANT: Is there any connection preference?

USER: I prefer for direct flight.

ASSISTANT: Do you have any other specifications?

USER: No.

ASSISTANT: Frank Carter, there are no flights available in your route.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.