You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Eric Robinson. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation is available by your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us.