You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Amanda Robinson. Owing to an emergency, I want to cancel my reservation. Could you please help me in the cancellation?

ASSISTANT: Sure, I will help you. Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Amanda Robinson,I found your reservation on the name which you have provided.

USER: You can proceed to cancellation.

ASSISTANT:  For cancelling your reservation, we are charging some amount and the balance amount will be credited to your account. Is it ok for you?

USER: Ok.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us, please give a valuable feedback in our website.