You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I serve you for the day?

USER: I am Susan Harris. Can you please cancel my reservation, due to an emergency?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while. I will check your status and revert you.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name in our data.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for choosing us.