You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My reservation was done under the name Karen Perez.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our database to change.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.