You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Emily Robinson, can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.