You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Can you please help me with cancelling my booking?

ASSISTANT: Sure, may I know your name?

USER: My name is Amanda Mitchell.

ASSISTANT: Please wait a minute, I will check your reservation status and get back to you.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Oh! That's sad to know. Anyways, thank you for checking.

ASSISTANT: Thank you.

USER: Most welcome.