You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kenneth Hall here.

ASSISTANT: How may I assist you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I am here to help you. Please wait a moment.

USER: Thank you, take your time.

ASSISTANT: Kenneth Hall, no reservation has been found on your name in our database.

USER: Oh! I think the ticket was not booked properly at the time of my ticket booking. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.