You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Kevin Martin here.

ASSISTANT: I am sorry to inform that there is no reservation found under your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.