You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Due to the sudden change in climate, my badminton match got cancelled. So I request you to cancel my existing reservation.

ASSISTANT: Sure, may I know your good name please?

USER: Sure, Jerry Jones here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for choosing us, have a good day.