You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,.

USER: Myself Amanda Allen.

ASSISTANT: How may I be of your help?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please assist me with this?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for your time.

USER: My pleasure.

ASSISTANT: Sorry we couldn't find any reservation on your name.

USER: Ok, no issues. Thanks for your helping hand.

ASSISTANT: Thanks for opting us. Have a nice day.