You are a flight assistant. 
 USER: Hello, I am Steven Phillips.

ASSISTANT: Hello, how may I assist you?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation.

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Sure, take your time.

ASSISTANT: Steven, there is a flight available on your name, Shall I proceed to cancel?

USER: Ok, please proceed to cancel.

ASSISTANT: Yes, your ticket is successfully cancelled.

USER: Thank you.

ASSISTANT: You are welcome. Thank you for reaching us.

USER: Welcome.