You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best I can aid you today?

USER: Due to some health issue, I am unable to travel now. Can you please cancel my recent reservation?

ASSISTANT: Sure, we are here to help you with cancellation. Let me know, On whose name your reservation has been done earlier?

USER: Please check the reservation on the name of Kimberly Nelson.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Sorry to say that, there was no reservation found on your name to cancel your reservation.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching our service.