You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how best I can help you today?

USER: I want to cancel my recent reservation. Can you help me for that one?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, Anna Thompson here.

ASSISTANT: Please wait a minute.

USER: Sure,.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for choosing us.