You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jason Jones.

ASSISTANT: How may I aid you at this moment?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Could you please help me in doing that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for couple of minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us.