You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my reservation due to my bad health. Can you help me with that?

ASSISTANT: Yes, I will definitely try my best to help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: Please, share me your good name to check your reservation status.

USER: My name is Jacob Roberts.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: We have found an active reservation on your name, shall I cancel it?

USER: Please cancel it.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.