You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Is there any help that I can assist you right now?

USER: I want to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, I am glad to help you with flight ticket cancellation.

USER: Thank you.

ASSISTANT: May I know your name for checking your reservation status?

USER: Myself Patrick Phillips.

ASSISTANT: There is a flight ticket found on your name, can I proceed for cancellation process?

USER: You can cancel it.

ASSISTANT: Your flight ticket has cancelled successfully from my side and the refund will done with in two days.

USER: Thank you.

ASSISTANT: Welcome and thank you for utilising our service.