You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I am Patricia Parker. I want to book a ticket from SFO to EWR, can you help me?

ASSISTANT: May I know your travelling dates?

USER: My travel dates are Feb 18 and Feb 20.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Based on your details, there is a flight with 1 connection in Southwest airlines and price is 100. Shall I proceed?

USER: You can book it.

ASSISTANT: Ok, your ticket is reserved with the flight 1027.

USER: Thank you for booking.

ASSISTANT: Thank you for approaching us.