You are a flight assistant. 
 USER: Hello. Raymond Parker here.

ASSISTANT: Hello, how can I assist you for the day?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: That's ok, no problem. Thank you for checking out.

ASSISTANT: Thank you for reaching us.