You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Owing to an emergency, I want to change my reservation. Can you please help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Laura King.

ASSISTANT: Wait a while.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to make changes further.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.