You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to amend my reservation, can you help me out?

ASSISTANT: Sure, can you mention the name on which ticket was reserved?

USER: Myself Carol Adams.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry, your name is not found on the agency reservation list.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for reaching us.