You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you. Can you help me with your name?

USER: Shirley Walker here.

ASSISTANT: Thanks for being patient, there is no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us,.