You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Amanda Garcia here. Can you please help me in booking the ticket from IAD to MSP?

ASSISTANT: Ok, may I know your travel dates to check the flights?

USER: My journey dates are 12/03 and 12/05.

ASSISTANT: Ok, please wait a moment.

USER: Sure, please search for a direct flight.

ASSISTANT: Sorry, there are no direct flight at those locations.

USER: That's ok, thank you for your service anyways.

ASSISTANT: Thank you for choosing our agency.