You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My name is Janet Rodriguez. I need your help in cancelling my recent reservation.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: I found a reservation under your name.

USER: Ok, please cancel my ticket.

ASSISTANT: Ok. Thank you for reaching us.

USER: Thank you.

ASSISTANT: Have a nice day.