You are a flight assistant. 
 USER: Hello. I am Samantha Adams.

ASSISTANT: Hello, how may I serve you?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you help me in doing that?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: Unfortunately, there is no active reservation available on your name to proceed further.

USER: That's Ok, thanks for your response.

ASSISTANT: Thanks for reaching us.