You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you out. Can you please provide me your name?

USER: I am Amy Clark.

ASSISTANT: Sorry Amy, there are no reservations found with this name.

USER: That's ok, no issues.

ASSISTANT: Thank you for choosing our services.

USER: Thank you for the information.