You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation as my exams got cancelled due to heavy rain. Can you help me with that?

ASSISTANT: Sure, kindly share your name.

USER: Ok, my name is Dorothy Clark.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thanks for reaching us.