You are a flight assistant. 
 USER: Hi. I am Kimberly Lewis.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation as my tour got cancelled, please help me out with cancellation.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for a moment.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No issues, thanks for the information.

ASSISTANT: Thanks for approaching us.