You are a flight assistant. 
 USER: Hello. I am Samuel Carter.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation, due to Some health issues. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check the status and get back to you.

USER: Sure, take your own time.

ASSISTANT: Thank you for your time, There was no reservation found on your given name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for choosing us.