You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me with cancelling my reservation due to bad weather condition?

ASSISTANT: Sure, I will help you with that. Please mention your good name please.

USER: Gregory Lee is my name.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Lee, I found your reservation under your name and cancelled it successfully.

USER: Thank you for cancelling my ticket.

ASSISTANT: Thank you for reaching us.