You are a flight assistant. 
 USER: Hello, I am Paul Wilson.

ASSISTANT: Hello, how can I aid you today?

USER: Due to emergency meeting,  I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, please wait.

USER: OK.

ASSISTANT: Thank you for waiting, no reservation was found based on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us.