You are a flight assistant. 
 USER: Hi, I am Scott Walker.

ASSISTANT: Hello, how can I aid you today?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found with your specified name.

USER: That's fine, thank you for the response.

ASSISTANT: Thanks for reaching us.