You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I am glad to help you. May I know your name?

USER: Sure, my name is Jerry Mitchell.

ASSISTANT: Jerry, let me check your reservation status.

USER: Ok.

ASSISTANT: Jerry, I did not find any reservation under your name in our database.

USER: That's ok, thank you.

ASSISTANT: You are welcome and thank you for contacting us.