You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I am Virginia Moore. Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Please wait a moment.

USER: Ok, thank you.

ASSISTANT: Sorry, there are no active reservations found on your given name.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for reaching our service.