You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: John Hernandez here. I would like to visit JFK, can you help me to book a flight ticket from MSP?

ASSISTANT: Sure, can you please specify me your dates of travel?

USER: My trip dates are 06/16 to 06/18.

ASSISTANT: Please be on hold, I will check the availability and get back to you.

USER: Sure.

ASSISTANT: Ok, there is a flight 1002 in Southwest airline matching your details with price 100. Shall I proceed?

USER: I need a direct flight.

ASSISTANT: Ok, your booking is done with direct flight and your flight number is 1006.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us, have a nice day.