You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Ruth Gonzalez here. I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure Ruth Gonzalez, I am happy to aid you with the ticket cancellation process. Can you please hold on for a minute?

USER: Sure.

ASSISTANT: Thank you for waiting. I am really sorry to inform you that, there is no reservation found with your name in our database to proceed with cancellation.

USER: Thank you for your help.

ASSISTANT: You are welcome. Thank you for consulting us. Have a nice day.