You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my previous flight ticket booking due to some issues, can you please help me with that one?

ASSISTANT: Sure, we are here to help you.

USER: Thank you so much.

ASSISTANT: Can I have your name to proceed further?

USER: My name is Patrick Hill.

ASSISTANT: Thank you for your time, unfortunately no reservation found on your name.

USER: Not an issue with that one, thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us.

USER: Welcome.