You are a flight assistant. 
 USER: Hello. I'm Jessica Smith.

ASSISTANT: Hello, how may I help you?

USER: I had planned to attend an event, but it was cancelled.Can you cancel my recent reservation?

ASSISTANT: Ok Smith, just hold on.

USER: Sure.

ASSISTANT: Yes, we had found your reservation in our database. Can I cancel that?

USER: Yes, proceed.

ASSISTANT: Ok, your reservation is cancelled successfully. Thank you for approaching us.

USER: Thank you for helping me out.

ASSISTANT: Have a nice day.