You are a flight assistant. 
 USER: Hello, Brandon Nelson here.

ASSISTANT: Hello Nelson, how may I aid you today?

USER: I want to cancel my reservation due to snow storm in my place.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Nelson, there is no reservation found as per your name to cancel your reservation in your database.

USER: No problem, thank you.

ASSISTANT: Thank you for consulting us.