You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, can you please provide me your name?

USER: Sure, I am Angela Moore.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Angela Moore. I regret to inform that there is no reservation by your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.