You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I need to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for your kind reply.

ASSISTANT: Can you share me your good name please?

USER: Myself Kenneth Evans.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name to cancel.

USER: That's ok. thank you for searching my details.

ASSISTANT: Thank you for reaching us.