You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Kimberly Johnson and I want to reach Austin on 11/16 to participate in cultural festivals, can you help me to book a flight ticket from Philadelphia, PA-PHL?

ASSISTANT: Sure, we are glad to help you. May I know your return date?

USER: I intend to return on 11/18.

ASSISTANT: Do you need a direct flight?

USER: No, I need a connecting flight.

ASSISTANT: Ok, where do you want to land?

USER: I need to reach Austin, TX-AUS.

ASSISTANT: Ok. There is flight on southwest airline, flight number 1013 with the fare of 100.

USER: Ok, please book my ticket.

ASSISTANT: Your ticket has been reserved.

USER: Thanks for your help.

ASSISTANT: Thank you for reaching us.