You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: I am a director and I  want to cancel my recent reservation as my film release got postponed.

ASSISTANT: Sure, please provide your name to proceed further.

USER: I am James Scott.

ASSISTANT: Ok, please stand by.

USER: OK.

ASSISTANT: Thank you, sorry no reservation found with your name.

USER: No problem, thank you for your information.

ASSISTANT: Have a nice day.