You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Ok, I will help you, please provide your name to cancel.

USER: Richard Hernandez here.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no active reservation on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you.