You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am glad to help you with that. May I know your name?

USER: My reservation was done under the name Andrew Robinson.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.