You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, I need to cancel my existing reservation. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to check your existing reservation?

USER: I am Laura Baker.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days.

USER: Thank you.

ASSISTANT: Thank you for availing us.