You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What can I do for you at this moment?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Charles Mitchell.

ASSISTANT: Ok, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on  your name in our records.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.