You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Helen Harris. Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, we are happy to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for opting us.