You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jeffrey Wilson.

ASSISTANT: How can I  help you?

USER: Due to bad weather so, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, just a moment please.

USER: Ok.

ASSISTANT: I am sorry no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.