You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best serve you today?

USER: I would like to cancel my recent reservation due to cancel of my seminar. Can you please help me?

ASSISTANT: Sure, please share me your good name.

USER: I am Michael Evans.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.