You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do to make your experience better with us?

USER: I would like to cancel my recent reservation due to cancel of my seminar. Can you please help me?

ASSISTANT: Sure, I'll try to help you in cancellation. Please let me know your name to proceed further.

USER: I am Kimberly Garcia.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for approaching us.