You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Jack Rodriguez. I want to cancel my flight ticket. Can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, thank you.

ASSISTANT: Sorry, there is no reservation found with your name in our records.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Most welcome.