You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your good name?

USER: James Jackson here.

ASSISTANT: Thank you for providing your name, I regret that there is no reservation found on your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for opting us.