You are a flight assistant. 
 USER: Hello. I am Ruth Edwards.

ASSISTANT: Hello, how may I aid you today?

USER: I nee to cancel my recent reservation due to cancel of my event. Could you please help me?

ASSISTANT: Sure, we are here to help you. Please wait for some time, I will check with your reservation status and revert to you.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry we could not find any reservation with your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for availing us.