You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How could I oblige you the best today?

USER: I am a foodie and I would like attend the food festival with my family members in Phoenix, but due to hurricanes the food festival has been cancelled.So I just want to cancel my recent flight ticket. Will it be possible to cancel my recent airline reservation?

ASSISTANT: I am sorry for the incident that has been happened. I will help you with the cancellation process.

USER: Thank you.

ASSISTANT: On which name you have reserved your ticket?

USER: The ticket has been reserved with the name of Gregory Wilson.

ASSISTANT: Thanks for providing your name. Please wait for a couple of minutes, I will check the reservation list and update you?

USER: Sure, I will be waiting for your response.

ASSISTANT: Thanks for waiting. Sorry, no reservation has been registered with us on your name.

USER: Ok, no worries at all. Thank you for your great information.

ASSISTANT: Thank you for availing us, have a good day.