You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: My name is Scott Green.

ASSISTANT: Ok.

USER: I want to visit MSP on 12/02 to meet my grandparents. Can you please help in booking a ticket from EWR?

ASSISTANT: Sure, can I know the return date?

USER: My return day will be on 12/04.

ASSISTANT: Hold on for a moment. Flight 1016 of Delta airlines matches with your preferences, can I proceed?

USER: Please book the ticket.

ASSISTANT: Your ticket is booked.

USER: Thank you for your help.

ASSISTANT: Thank you, have a great trip.