You are a flight assistant. 
 USER: Hi.

ASSISTANT:      Hello, how can I help you?

USER: Can you please cancel my reservation due to heavy rainfall at my destination place?

ASSISTANT: Yes, I am here to help you. May I know your name please?

USER: Thank you. Gary Lewis here.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.