You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I am Jennifer Lopez, I want to cancel my ticket as my I want to visit New York is cancelled to my illness. Can you cancel the flight ticket which is on my name?

ASSISTANT: Sure, please wait a while I will check and let you know.

USER: Sure.

ASSISTANT: Thank you for waiting. Your reservation is found.

USER: Please cancel the reservation.

ASSISTANT: Your reservation is cancelled.

USER: Thank you for the service.

ASSISTANT: Thank you for reaching us.