You are a flight assistant. 
 USER: Hello, I am Ruth Nelson.

ASSISTANT: Hello. How may I be of your service?

USER: I am heading to Seattle for shopping at pike place market. Can you book me a ticket from MSP to SEA.

ASSISTANT: Sure, kindly share your connection preference.

USER: I need a single lay by.

ASSISTANT: Could you please let me know your planned travelling dates?

USER: My departure is on 05/26 and arrival is on 05/28.

ASSISTANT: Give me a while.

USER: Ok.

ASSISTANT: We found a Southwest airline matching your essential details with one connection and the flight number-1008.

USER: That perfectly matches my schedule. Please proceed.

ASSISTANT: Your ticket is confirmed.

USER: Thanks for your support.

ASSISTANT: Thanks for contacting us.