You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any assistance from us?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: May know your name please?

USER: I am Kimberly Phillips.

ASSISTANT: Sorry, there is no reservation with your name to cancel further.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.