You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I support you?

USER: I am Janet Thomas, due to heavy rainfall, I want to cancel my recent reservation.

ASSISTANT: Ok, I can help you to cancel your reservation. Please be on hold for sometime, I will check and revert you.

USER: Sure.

ASSISTANT: We did not find any reservation done your name to cancel it.

USER: Thank you for your response.

ASSISTANT: Thanks for connecting with us, have a great day ahead.