You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can aid you today?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I will aid you with that. May I know your name for further process?

USER: Thank you for taking my request. Please check the ticket under the name Joseph Walker.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, I will wait.

ASSISTANT: There is no previous reservation available under your name.

USER: That's fine, no issue. Anyway thank you for checking.

ASSISTANT: Thank you for reaching us.