You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I have an emergency back home, due to which I would like to change my recent reservation. Can you help me?

ASSISTANT: Sure, can you please provide your name to check your reservation details in our database?

USER: My name is Stephanie Carter.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Ok. Thanks for waiting, there is no active reservation on your given name.

USER: No issue, thank you very much for your precious time.

ASSISTANT: Thank you for reaching us.