You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: I had planned to visit a Funfair exhibition, but due to heavy sandstorms, I would like to change my existing reservation. Please help me with that.

ASSISTANT: Ok, let me check the status and revert you.

USER: Sure.

ASSISTANT: May I know your name to proceed?

USER: Kenneth Mitchell.

ASSISTANT: Thank you, we did not find any reservations on your name.

USER: Ok, no issue.

ASSISTANT: Thank you for choosing us.

USER: Thank you for being my helping hand.