You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Michelle Lewis. I would like to cancel my reservation as I am having an emergency trip to my hometown, can you please help me in cancelling my ticket?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can you please wait a minute while I am checking your ticket status?

USER: Sure.

ASSISTANT: Sorry to inform you, there is no reservation found on your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are welcome. Have a nice day.