You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to aid you. Please mention your name.

USER: I am Kathleen Hall.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time, No reservation was found on your good name to cancel it.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for choosing us.