You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to bad health issues. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Larry Thompson.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation found with your name in our records.

USER: Ok, no issues.

ASSISTANT: Most welcome.

USER: Thank you for your information.

ASSISTANT: Thank you.