You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: Sure, my name is Angela Parker.

ASSISTANT: Please wait a minute. I have found reservation with your name and as per your interest I have cancelled it.

USER: Thank you.

ASSISTANT: Thank you for availing us.