You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Owing to an emergency, I have to cancel my previous flight ticket booking. Can you please help me in that one?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Thank you so much and I can wait for your response.

ASSISTANT: On whose name you have reserved the ticket formerly?

USER: My name is Pamela Wilson and check with this name.

ASSISTANT: Ok, hold on for a moment.

USER: Sure.

ASSISTANT: Sorry Pamela Wilson, there are no flights reserved on your given name formerly.

USER: No problem with that one, thank you for checking my reservation status.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.