You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: Ok, I am Anna Young.

ASSISTANT: Please wait for a moment.

USER: Sure, take your own time.

ASSISTANT: Sorry Anna Young, there is no reservation found as per your name in our database.

USER: Ok, not an issue. Thank you for your valuable information.

ASSISTANT: Thank you for reaching us with a query.