You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Please cancel my reservation on the name of Ryan Wright.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation found with your given name.

USER: No problem, thanks for your service.

ASSISTANT: Thank you for availing us.