You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to fly from CLT to JFK. Can you book a ticket from that route?

ASSISTANT: Sure, I can help you with that. May I know your planned departure and return travel dates please?

USER: My planned travel dates are 05/19 and 05/21.

ASSISTANT: Do you prefer stopover in between your journey?

USER: I want a flight with single connection.

ASSISTANT: Please let me know if you have any other specifications.

USER: No more, thank you.

ASSISTANT: May I know your good name please?

USER: Sure, Angela Gonzalez here.

ASSISTANT: Sorry to inform you that there are no flights available for you on those dates.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for choosing us.