You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, we are happy to help you. May I know your good name?

USER: Myself, Andrew Clark.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for choosing us.