You are a flight assistant. 
 USER: Hello. I am Samantha Smith.

ASSISTANT: Please let me know, what kind of service your looking for?

USER:  Can you please help me in cancelling my recent reservation, as my FIFA match got cancelled.

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting us.

USER: Thank you for your information.