You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Shirley Carter.

ASSISTANT: Shirley, how can I assist you?

USER: I want to cancel my recent reservation due to heavy rains. Could you please help me?

ASSISTANT: Let me check.

USER: Ok.

ASSISTANT: Sorry, no reservation found by your name.

USER: Thank you for the information.

ASSISTANT: Thank you for contacting us.