You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: My name is Anthony Collins.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Thank you. Anthony Collins, I am really sorry to inform you that there is no reservation found on your name to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us. Have a great time.