You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Sure, my name is Betty Evans.

ASSISTANT: Please wait a minute, I will check your reservation status and get back to you.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found on your name to cancel it.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for opting us.