You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I amend you today?

USER: I want to cancel my recent reservation due to heavy rain fall at my destination point. Can you please help me in the cancelling?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: can you please share your name?

USER: My name is Margaret Lewis.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for waiting,. We are glad to inform you, your name is found in the reservation list to proceed with cancellation. Can I continue to cancel?

USER: Sure.

ASSISTANT: Your reservation is cancelled.

USER: Thank you.

ASSISTANT: Thank you.