You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Myself Raymond Nelson.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Ok.

ASSISTANT: I found your reservation and cancelled it.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.