You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: I am Carolyn Wright.

ASSISTANT: Please wait for a while, let me check your reservation status in our database.

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name to cancel.

USER: Ok, not an issue.

ASSISTANT: Thank you very much for contacting our agency.

USER: Thank you for your information.

ASSISTANT: You are welcome.