You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, can I have your name please?

USER: Sure, My name is Frank Edwards.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name an it is successfully cancelled.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.