You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: My reservation was done under the name Scott Taylor.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thanks for reaching us.