You are a flight assistant. 
 USER: Hello, Kathleen Perez here.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, please wait a moment I will check and let you know.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok , no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.