You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can you please share your name?

USER: My name is Pamela Jones.

ASSISTANT: Please wait for a while, I will check in the previous list and get back to you.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for availing us.