You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I'm Ruth Evans. I would like to cancel my reservation. Can you please help me with that?

ASSISTANT: Ok, please allow me to check with your existing reservation.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation was found by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for consulting with our services.

USER: You are welcome.