You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you.

ASSISTANT: For checking your reservation status, we need to know your name. So, please forward me your name.

USER: Linda Scott here.

ASSISTANT: Ok, please wait for moment. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: Sorry to say that, we have not found any reservation on your name in our database.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for choosing us, have a great day.