You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for the day?

USER: I made a reservation earlier, but now I am unable to travel due to some health issue. Can you please cancel my reservation?

ASSISTANT: Sure, I am here to help you. May I know your name to track your details?

USER: Sure, I am Ryan Young.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, we did not find any reservation on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for picking us.