You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Myself Jason Thomas. I would like to cancel my reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure Jason Thomas, I will help you with that. Please wait a moment to check your reservation status.

USER: Thank you. Ok, I will wait for your response.

ASSISTANT: Sorry Jason Thomas, no reservation has found under your name to cancel.

USER: Ok, not an issue, thank you for your information.

ASSISTANT: Thank you for choosing us, have a good day.