You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am an event organiser and we were planned to do an event, but suddenly it got cancelled, so I would like to cancel my plane ticket. Can you help me?

ASSISTANT: Sure, I am here to help you. Can you please let me know your name to check your previous ticket?

USER: Thank you and I am Michael Phillips which I have used in ticket booking.

ASSISTANT: Ok Phillips, can you please allow me some time?

USER: Sure, take your sufficient time and provided the information.

ASSISTANT: Sorry to inform you, there is no active reservation on your name to cancel.

USER: Ok, no issues with that one. I think my manager has cancelled the ticket due to event got cancelled. Anyways, thank you for your help.

ASSISTANT: My pleasure to help you. Thank you for consulting us.