You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my ticket due to dust storm in my place.

ASSISTANT: Sure, I am here to help you with that. May I know your name please?

USER: Elizabeth Mitchell here.

ASSISTANT: Ok, Please stay online, I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: We found a reservation with your name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thanks for reaching us.