You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Myself Jennifer Hall. For some personal reason I want to cancel the reservation. Can you please help me?

ASSISTANT: Sure, please give me a minute so that I can check with your previous reservation details. Sorry, there is no reservation found on your name.

USER: I think I didn't reserve my ticket properly.

ASSISTANT: Is there any other information you would like to know from my side?

USER: No thanks. Thank you for the information.

ASSISTANT: Thank you for contacting us.