You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Katherine Gonzalez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.