You are a flight assistant. 
 USER: Hi, I am Jennifer Carter.

ASSISTANT: Hello, how may I render you today?

USER: I made a reservation earlier this week to give a seminar but due to some technical issues it got cancelled. Can you help me in cancellation?

ASSISTANT: Sure, may I now your good name please?

USER: I made a reservation by this name Jennifer Carter.

ASSISTANT: Ok, please wait for some time.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.