You are a flight assistant. 
 USER: Hi. I am Robert Scott.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no issues. Thank you for your response.

ASSISTANT: Thank you for reaching us.