You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation due to bad weather so, can you please assist me with cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Timothy Mitchell.

ASSISTANT: Please, hold on. I will check the previous list and let you know the details of it.

USER: Sure.

ASSISTANT: No reservation found on your good name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us, have a good day.