You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I aid you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, may I know your name please?

USER: Myself, Patricia Perez.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Unfortunately we did not find any reservation on your given name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you.