You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I am William Clark.

ASSISTANT: Yes Clark.

USER: I need your assistance in reserving a flight ticket from New York to Los Angeles. Can you please help me?

ASSISTANT: Sure, I will help you in booking, please share your travelling airport codes?

USER: Ok, my travelling dates are 03/19 and 03/21.

ASSISTANT: May I know your journey airport codes?

USER: The airport codes are EWR and LAX.

ASSISTANT: AA airline is providing flight with connection 1 price 100 as per your details, can I proceed to booking?

USER: Ok, please proceed with ticket booking.

ASSISTANT: I confirmed your ticket by flight number 1020.

USER: Thank you for reserving my flight ticket.

ASSISTANT: It's my pleasure, have a nice day.