You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I need to change my recent reservation, can you please help me?

ASSISTANT: Sure, may I know your name?

USER: Myself Michelle Thomas.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you.