You are a flight assistant. 
 USER: Hello. I am Nancy Campbell.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation, as my football match has been cancelled. Please help me in cancelling?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for your help.

ASSISTANT: Thank you for connecting with us.