You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. Please let me know, What kind of service are you looking for?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT:  Sure, I can help you in that. Could you let me know your name. So that, I can check your reservation status?

USER: My name is Debra Wilson.

ASSISTANT:  Ok, Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found on your name to cancel it.

USER: Thank you.

ASSISTANT:  Thanks for approaching us, regarding your cancellation process.