You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you. Kindly, tell me your name.

USER: Myself Rachel Allen.

ASSISTANT: There is no reservation found under your name.

USER: No problem, thanks for checking.

ASSISTANT: It's my duty. Thank you to approach us.