You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I best serve you now?

USER: My exam has been postponed due to band. Can you please cancel my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: I am Kathleen King.

ASSISTANT: Thanks for providing your name. Sorry there is no reservation found on your name.

USER: Ok, no issue.

ASSISTANT: Thanks for connecting us.

USER: Thanks for your kind information.

ASSISTANT: Wish you a good day.