You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Edward Gonzalez here. I would like to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: That's ok, no problem. Thank you for checking out.

ASSISTANT: Thank you for reaching us.