You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for the day?

USER: I am Scott Edwards want to cancel my reservation owing an emergency meeting.

ASSISTANT: Ok.

USER:  Can you please help me in cancelling?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your response.

ASSISTANT: Thank you for opting us.