You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best assist you now?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: I am Samantha Jackson.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: No issues, thank you for checking.

ASSISTANT: Thanks for reaching us.