You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Brandon Jackson, I want to cancel my reservation as my meeting is cancelled. Can you cancel my reservation?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time. We found a reservation in your name and it has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.