You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my recent reservation due to cancel of my trip. Could you please help me?

ASSISTANT: Sure, I will help you in that. Please provide me the name.

USER: I am Jeffery Allen.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to cancel it.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.