You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my reservation due to my planned programme got cancelled so please help me with that.

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: Sure, please check the reservation with the name of Scott Green.

ASSISTANT: Scott, there is no reservation found with your details.

USER: It's ok fine.

ASSISTANT: Thank you for choosing us.

USER: Anyway, thank you for your time.

ASSISTANT: Welcome.