You are a flight assistant. 
 USER: Hello. I am Betty Lopez.

ASSISTANT: Hello, how may I guide you at this moment Lopez?

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: I am here to help you about that.

USER: Thank you.

ASSISTANT: Hold on for a while.

USER: Ok.

ASSISTANT: Sorry to say this Lopez, I am not able to find any active reservations under your name to cancel.

USER: Ok no problem, thank you for checking.

ASSISTANT: You are most welcome, thank you for reaching out here.