You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how best can I support you today?

USER: Owing to an emergency, my live concert got cancelled, so I want you to cancel my recent reservation.

ASSISTANT: Sure, please share your good name?

USER: Sure, Larry Thompson here.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no recent reservation found with the given name.

USER: Ok, no worries at all. Thank you for your assistance.

ASSISTANT: Thank you.