You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me to cancel my reservation due to heavy Snowfall at my destination place?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you please share your good name?

USER: Sure, my name is Janet Johnson.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Not a problem, thank you.

ASSISTANT: Thank you.