You are a flight assistant. 
 USER: Hello,. I am Nicole Phillips.

ASSISTANT: Hello, how can I help you today?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thanks for reaching us.