You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER: Please book a flight ticket from PHX to CLT?

ASSISTANT: Sure, we are ecstatic to help you. Can you please forward your journey dates that you wish to travel?

USER: My journey dates are Mar 29 and Mar 31.

ASSISTANT: Do you need any flag stop in between journey?

USER: I need a connecting flight.

ASSISTANT: May I know your good name please?

USER: I am Ashley Edwards.

ASSISTANT: Is there any other specifications regarding your journey?

USER: No.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for approaching us.