You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you for the day?

USER: I am Kenneth Collins. Owing to an emergency, I want to change an existing reservation. So please help me in changing the reservation.

ASSISTANT: Sure, I am here to help you. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us. have a great day.