You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. May I know your name please?

USER: My name is Samuel Anderson.

ASSISTANT: Samuel, how can I help you today?

USER: I just want to cancel my reservation, so can you help me out?

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status.

USER: Sure, please go ahead.

ASSISTANT: Samuel, there is no active reservation with your name in my database.

USER: No issues. Thank you for your time.

ASSISTANT: You are welcome.