You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, What kind of assistance you are looking for?

USER: Please, cancel my recent reservation as my trip got cancelled.

ASSISTANT: Sure, I am here to help you. please provide me your name.

USER: Sure, I am Catherine Adams.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, there is no active reservation found on your name.

USER: Oh! May be I made reservation with other airline. Thank you for information.

ASSISTANT: Thank you for reaching us.