You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you?

USER: Could you please cancel my recent reservation?

ASSISTANT: Yes. May I know your name please?

USER: My name is Jacob Hernandez.

ASSISTANT: Wait for a moment please.

USER: Sure.

ASSISTANT: Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to cancel it.

USER: Not a problem, thanks for checking.