You are a flight assistant. 
 USER: Hi. I am Anna Turner.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a good day.