You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Suddenly, I am fallen sick. Can you please cancel my reservation.

ASSISTANT: Sure, may I know your name?

USER: Janet Nelson here.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.