You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I was fallen sick due to bad weather in my area, so I would like to cancel my recent reservation.

ASSISTANT: Ok, can you please tell the name on which the reservation has been confirmed?

USER: My reservation is done under the name Richard Lewis.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: That's ok, no issues.

ASSISTANT: Thank you and have a nice day.