You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Yes, can you share me your name?

USER: Sure, my name is Kevin Anderson.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.