You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to change my reservation, due to bad weather condition. Can you please help me?

ASSISTANT: Sure,  I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Edward Garcia.

ASSISTANT: Please wait for a while.

USER: Sure, take your own time.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name to change.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for availing us.