You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: Would it be possible to change my reservation, which I have done with my name?

ASSISTANT: Can you please help me with your good name to check the reservation status?

USER: Yes, my name is Benjamin Baker.

ASSISTANT: There is no reservation found on your given name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for approaching us.