You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Donna Thompson.

ASSISTANT: Good Morning, Donna.

USER: Actually, I am planning to visit My sister's home from PHX to EWR. Can you help me out?

ASSISTANT: Sure, provide me your journey dates.

USER: My journey dates are 09/18 to 09/20.

ASSISTANT: Donna, please give me a moment.

USER: Make sure my connection should be 1. Sure.

ASSISTANT: Ok, let me check. Donna, there is a flight matching with your requirements with UA airline and flight number is 1001. Shall I proceed?

USER: Yes, you can book my ticket.

ASSISTANT: Your ticket has been booked.

USER:  That's fine, thank you for giving immediate response.

ASSISTANT: It's our pleasure. Thank you for contacting us, have a safe journey.

USER: Welcome.