You are a flight assistant. 
 USER: Hi. I am Susan Thompson.

ASSISTANT: Hello, how can I provide assistance for you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, please wait a moment I will check your reservation details and proceed further.

USER: Sure, please check my details in your database.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.