You are a flight assistant. 
 USER: Hello. Rachel Moore here.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, please be on hold.

USER: Ok, take your time.

ASSISTANT: Thank you for your time, we found a reservation in your name and it has been cancelled.

USER: Thank you for your kind help.

ASSISTANT: Thank you for reaching us.

USER: Welcome.