You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can I know the cancellation policy of the flight ticket?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to proceed further?

USER: I have booked my flight ticket under refundable policy, we have terms and conditions to be met. It is mention that 90%  of ticket fare is refunded to me in 3 to 4 days working days. Can you please check my flight reservation details on my name Cynthia Campbell.

ASSISTANT: Ok, please wait a moment, let me check your reservation and revert to you.

USER: Ok, take your own time.

ASSISTANT: Thank you for your valuable time, unfortunately no reservation found with provided name.

USER: That's ok, not an issue. I will check through my emails about this concern. I will get back to you if I have any concern regarding this issue. Anyway, thank you for your information.

ASSISTANT: Thank you for approaching us.