You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be at your service for the day?

USER: I am Mary Miller. I need your assistance in cancelling my ticket, because my mom came to meet me as a surprise. Can you help me in this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Give a minute, I will check and let you know the details.

USER: Sure.

ASSISTANT: Thanks for your time. I did not get any reservation on your name to cancel.

USER: Ok, Thanks for sharing the information.

ASSISTANT: Thank you for availing us, have a nice day with your mom.