You are a flight assistant. 
 USER: Hello. I want to book a direct flight from AUS to EWR, can you please help?

ASSISTANT: Hello, how may I guide you?

USER: Please help me with my booking.

ASSISTANT: Sure, can I know your preferable dates?

USER: I will travel on May 9th and May 11th.

ASSISTANT: I found an economy class ticket in Southwest airlines with normal cost of 200 and it is a single connecting flight. Can I book your ticket?

USER: Don't proceed as I want a direct flight.

ASSISTANT: May I know your name?

USER: My name is Sharon Edwards.

ASSISTANT: I am sorry, there are no direct fights.

USER: No problem, thank you.

ASSISTANT: Thank you.