You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Elizabeth Clark. I want to cancel my reservation due to my mother's health issue, help me in cancelling my reservation.

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time. Sorry, we did not find any reservation in your name.

USER: Its ok, thank you for your support.

ASSISTANT: Thank you for reaching us.