You are a flight assistant. 
 USER: Hello. Susan Turner here.

ASSISTANT: Hello. How can I assist you today?

USER: Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?

ASSISTANT: Sure, please give me a moment.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Anyway, thanks for the information.

ASSISTANT: Welcome, have a great day.