You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, may I know your name please?

USER: Thank you. Myself Barbara Jackson.

ASSISTANT: I am sorry no reservation found on your name.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for choosing us.

USER: Most welcome.