You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ryan Garcia.

ASSISTANT: How may I assist you?

USER: I would like to cancel my recent reservation, due to some health issues. Can you please help me out?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Thank you for your positive response.

ASSISTANT: Ryan, no reservation has been found on your name in our database.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching our agency.