You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, can you please provide me your name?

USER:       My name is Laura Gonzalez.

ASSISTANT: Give me a moment.

USER: Ok.

ASSISTANT:  Laura Gonzalez. I regret to inform that there is no reservation by your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.