You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Rachel Phillips here.

ASSISTANT: How may I support you now?

USER: Due to bad weather, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure, I will help you. We found that there was no reservation on your name to cancel.

USER: Ok.

ASSISTANT: Thank you for picking us.

USER: Not an issue, thank you.