You are a flight assistant. 
 USER: Hi, I am Emily Smith.

ASSISTANT: Hello, how can I help you today?

USER: Can you please hold me a direct flight ticket from Austin, TX - AUS to reach Houston, TX - IAH?

ASSISTANT: Please share me your planned travel dates.

USER: My trip dates are 07/06 - 07/08.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no flights were found with your given details.

USER: Not a problem, thank you for your information.

ASSISTANT: Thank you for reaching us.