You are a flight assistant. 
 USER: Hello, Michelle Taylor here.

ASSISTANT: Taylor, how can I assist you?

USER: I want to cancel my ticket due to inclement weather in my hometown.

ASSISTANT: Sure, I will do that for you. Let me check your reservation status.

USER: Sure.

ASSISTANT: Taylor, I did not find any reservation by your name in our database.

USER: No problem, thank you.

ASSISTANT: You are welcome and thank you very much for contacting us.