You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you?

USER: Jessica Mitchell here. Can you please help me with cancellation of my previous booking?

ASSISTANT: Sure, give me a minute.

USER: Ok, please check and tell me the status of booking.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! That's fine. Thank you for checking.

ASSISTANT: Thank you for opting us.