You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: Emily Adams here. I want to cancel my ticket due to snowstorm in my place.

ASSISTANT: Sure, I am happy to help you with that. Please wait a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Emily Adams, no reservation has found under your name to cancel.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us, have a good day.