You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.

ASSISTANT: Sure, may I know your name?

USER: William Evans is my name.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.