You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Jacob Hill.

ASSISTANT: How can I aid you at this moment?

USER: Can you please cancel my reservation, due to sudden demise of my Grandfather?

ASSISTANT: Sure, I will aid you with that. Please wait a moment, I will check your previous reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation found under your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.