You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Gregory Hernandez.

ASSISTANT: Gregory Hernandez, how may I assist you today?

USER: Could you please help me to cancel my active reservation as my meeting was cancelled?

ASSISTANT: Yes, I will help you. Please allow me a moment to check for your flight details.

USER: Ok.

ASSISTANT: I am sorry to inform you that there are no active booking on your name.

USER: Ok, no problem, thank you.

ASSISTANT: Thank you for reaching us.