You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Shirley Wright.

ASSISTANT: What help that you are looking from my side?

USER: I have to go to New York. Can you please book a flight ticket from OAK to JFK/.

ASSISTANT: Sure, I am happy to assist you in flight ticket booking. May I know your departure and arrival dates?

USER: The departure and arrival dates are 01/21 and 01/23.

ASSISTANT: As per your intent there is a flight 1019 in Delta airlines with a 1 halt in your trip, can I proceed with ticket booking?

USER: Yes, please book the ticket with this flight.

ASSISTANT: Ok, the flight ticket booking is done successfully.

USER: Thanks a lot for your assistance.

ASSISTANT: It's my pleasure and thank you for contacting us.