You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I need to book a flight ticket from MSP to LAX, can you help me in booking a flight ticket?

ASSISTANT: Sure, we are glad to help you in booking. Please share your planned travelling dates to proceed further.

USER: Sure, my journey dates are Mar 11 and Mar 13.

ASSISTANT: Can I have your name please?

USER: Sure, Samantha Green here.

ASSISTANT: Are you okay with connecting flight or you need a direct flight?

USER: I prefer maximum one connection.

ASSISTANT: Would you like to avail any benefits for the comfort of your journey?

USER: No.

ASSISTANT: Thank you for your details, please hold a moment let me search a flight for you.

USER: Sure.

ASSISTANT: We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Ok, no worries at all. Thank you for your assistance.

ASSISTANT: Thank you for availing us.