You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with that.

ASSISTANT: Sure, I can aid you with that.

USER: Thank you.

ASSISTANT: May I know your name for checking your reservation status?

USER: Sure, myself Susan Robinson.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation available in your name Susan Robinson.

USER: Oh! May be booking has not done properly. Anyway, thank you for your time.

ASSISTANT: Thank you for choosing us, have a good day.

USER: Most welcome.