You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Angela Nelson here.

ASSISTANT: How can I help you today?

USER: My husband and me are planning a cruise to Galapagos Islands. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my reservation?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you.

ASSISTANT:  Please hold on a moment, I will check your reservation status.

USER: Sure, take your time.

ASSISTANT: There is no reservation found in your name Angela Nelson.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.