You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ashley Jackson.

ASSISTANT: How may I serve you at this moment?

USER: Due to sudden demise of my uncle I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for some time.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.