You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Ok, on which name can I proceed for canceling?

USER: Sure, my name is Ashley Parker.

ASSISTANT: I am sorry no reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you.