You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I am Gregory Phillips. I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No problem, thanks for the information.

ASSISTANT: Thanks for reaching us.