You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Yes, can you tell me your name?

USER: Richard Baker here.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Thank you for the help.

ASSISTANT: Thank you for contacting us.