You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: I am Robert Perez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching our service.