You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, can you please provide your name?

USER: I am Kevin Nelson.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: There was no reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.