You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: I want to cancel my reservation as my football match got cancelled. Can you help me with the cancellation?

ASSISTANT: Sure, we are here to help you out. Please let me your name.

USER: I am Christine Jones.

ASSISTANT: We didn't found any reservation by this name.

USER: Its Ok. Thanks for your assistance.

ASSISTANT: Thanks for consulting us.