You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, let me know your name to check your reservation details.

USER: I am Brain White.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure, take your time.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for reaching us.