You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Janet Thompson here. Can you help me to cancel my reservation? Because my exam got cancelled.

ASSISTANT: Yes. I can help you with that.

USER: Please check my details.

ASSISTANT: Ok, give me a moment.

USER: Ok.

ASSISTANT: Sorry to say that there is no reservation found on your name in our database. Thank you for reaching us.

USER: Oh! that's fine for me. Thank you.