You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: Timothy Carter here.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.