You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I made a reservation earlier on the name of Jack Jones, but due to some emergency issues, I need to change my reservation.

ASSISTANT: Sure, we are glad to help you. Please hold on for a moment.

USER: Sure.

ASSISTANT: We found a reservation on your name. Please provide your journey details.

USER: Sure, my journey dates are on 01/20 to 01/22. My boarding point is FL - MCO and my landing point is TX - AUS.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We found a direct flight with UA airlines. Shall I proceed with the booking?

USER: No, I need a connecting flight.

ASSISTANT: Ok. Thank you for opting us.

USER: Thank you for your support.