You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Kathleen Johnson here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for availing us.