You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Myself Karen Thompas, I am willing to cancel my reservation. Can you please help me for this?

ASSISTANT: Sure, can you please re-check your name?

USER: Karen Thompson.

ASSISTANT: Please be on hold.

USER: Ok, I will wait for your kind response.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Not a big deal, anyway thank you very much for your information.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.