You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Matthew Scott.

ASSISTANT: How can I assist you today?

USER: I need a direct flight from ORD to AUS, can you help me out please?

ASSISTANT: Ok, may I know your travel dates please?

USER: My trip dates are from 02/05 till 02/07.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, here there is a flight available with 1 connection and airfare is about 100. Shall I proceed further in booking?

USER: I need a direct flight.

ASSISTANT: Sorry to inform you that, there is no flight available with your desired connection.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.