You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Thomas Edwards.

ASSISTANT: How can I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Ok, I am here to help you. Can you please wait for a while.

USER: Sure, please check my reservation details.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Oh! ok, no issues. Thank you for your time.

ASSISTANT: Thank you for reaching us.