You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I want to change my existing reservation. Can you help me in that?

ASSISTANT: Sure, may I know your name please?

USER: Ryan Johnson here.

ASSISTANT: Wait a while, kindly.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.