You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I made a reservation earlier to go for a trip but unfortunately our trip got cancelled, so aid me in cancellation.

ASSISTANT: Sure, I am here to help you in cancellation. May I know your name please?

USER: Sure, my name is Scott Thompson.

ASSISTANT: Please wait for a moment, I will check the status of your reservation.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation was found on your name in our database.

USER: No issues, thanks for your support.

ASSISTANT: Thank you for availing us.