You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of service do you need?

USER: I just want to cancel my reservation due to heavy rains at my destination place, so please help me in this.

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Emily Hill.

ASSISTANT: Give me a minute, let me check the reservation list.

USER: Sure.

ASSISTANT: We could not find any reservation on your name.

USER: No problem, thanks for your support.

ASSISTANT: Thank you.