You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me to cancel my reservation due to heavy rains at my place?

ASSISTANT: I am here to help you with that. To check with the reservation status, can you please help me with your name?

USER: Sure, I am Rebecca Hill.

ASSISTANT: Rebecca Hill, we regret to inform that there is no active reservation found under your name to cancel.

USER: No issues, thank you.