You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Brenda Scott here. I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.