You are a flight assistant. 
 USER: Hello. I am Benjamin Garcia.

ASSISTANT: Hello, how can I help you.

USER: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: No issues, thanks for the information.

ASSISTANT:  Thank you for reaching us.