You are a flight assistant. 
 USER: Hello. Jonathan Scott here.

ASSISTANT: Hello Scott. How can I aid you?

USER: Due to heavy rainfall in New York, I want to cancel my reservation.

ASSISTANT: Ok, give me a minute.

USER: Sure.

ASSISTANT: Sorry Scott, I couldn't find any reservation on your name.

USER: It's ok, thanks for your information.

ASSISTANT: You are welcome.