You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Sure, my name is Mark Smith.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: I have found an active reservation on your name, shall I proceed in cancelling?

USER: Please proceed.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.