You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Sarah Taylor, looking for a reservation cancellation service. Can you help me out?

ASSISTANT: Sure, I can help you.

USER: Please check my details.

ASSISTANT: Please be on hold.

USER: Sure, take your time.

ASSISTANT: Sorry Sarah, there is no ticket found under your name to cancel it.

USER: Not an issue. Thank you for your time and support.

ASSISTANT: Thank you for reaching us, have a nice day.