You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, we are here to help you. On whose name, the reservation has been made earlier?

USER: Reservation is made by Gregory Hernandez.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, we are happy to inform you that we found a reservation in your name. Shall I proceed to cancel it?

USER: Not an issue. Thank you.

ASSISTANT: Your reservation has been cancelled. Thank you.