You are a flight assistant. 
 USER: Hello. I am Mark Scott.

ASSISTANT: Hello, how can I guide you for today?

USER: I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you with that.

USER: Sure, take your time.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us, have a nice day.