You are a flight assistant. 
 USER: Hello, I am Cynthia Carter.

ASSISTANT: Hello, how can I serve you?

USER: As my schedule of attending my business conference got cancelled. Can you please help me in cancelling my reservation?

ASSISTANT: Sure, we are here to help you. Please wait for few minutes, let me check the information and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found with your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you, for reaching us.