You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation, due to ill health. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Daniel Jones.

ASSISTANT: Ok, please wait a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us, have a good day.