You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hi. Hello, how can I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can I know your name please?

USER: I am Kevin Scott.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to inform no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, have  a nice day.

USER: Thanks for the information.