You are a flight assistant. 
 USER: Hello, I am Donald Garcia.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather condition of snow storms, I want to change my reservation. Can you help me out with it.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No issues.

ASSISTANT: Ok.

USER: Thank you, for the information.

ASSISTANT: Thank you.