You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name?

USER: I am Linda Jackson.

ASSISTANT: How can I assist you Linda Jackson?

USER: My family tour trip was postponed, so I want to cancel my reservation. Could you help me in cancellation?

ASSISTANT: Sure, we are happy to help you. Please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time, we did not find any reservation based on your name.

USER: Not an issue. Thanks for your kind service.

ASSISTANT: Thanks for picking us, we hope to serve you again.