You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I am Kathleen Wright. I want to cancel my reservation which was made to New York.

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check the reservation list and revert to you.

USER: Okay.

ASSISTANT: Thank you for waiting, sorry  we did not find any reservation with your name.

USER: Thank you for giving information.

ASSISTANT: Thank you for reaching us.