You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my reservation due to snow storm in my hometown.

ASSISTANT: Sure, I am happy to help you. Can you help me with your name please?

USER: My name is Elizabeth Collins.

ASSISTANT: Collins, please wait. Let me check your reservation status.

USER: Sure.

ASSISTANT: Collins, I have not found any reservation by your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for contacting us and have a nice day.