You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nancy Baker.

ASSISTANT: How best i can help you today?

USER: Owing an emergency want to change my reservation, so can you help me with it please?

ASSISTANT: Sure, please wait a moment I will check the reservation status.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Can you please let me know your updated journey dates?

USER: Sure, my travelling dates are 09/26 and 09/28.

ASSISTANT: Please let me know your source and destination points.

USER: I would like to travel from New York, NY-JFK to Phoenix, AZ-PHX.

ASSISTANT: Just a moment I will check and revert to you.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a Direct flight from Jet Blue airline with the flight number-1023.

USER: Ok, please don't proceed as I need a connecting flight.

ASSISTANT: Ok, we are unable provide connecting flight.

USER: That's ok.

ASSISTANT: Thank you for availing us.

USER: Thank you for the response.