You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you?

USER: I would like to cancel my recent reservation due to cancel of my conference. Could you please help me?

ASSISTANT: Sure, may I know your name?

USER: I am Matthew Lee.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.