You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: I am Rachel Rodriguez.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a great day.