You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Ronald Robinson here.

ASSISTANT: Ronald, how may I help you?

USER: Can you cancel my recent recent reservation?

ASSISTANT: Sure, please hold on for a while to check your ticket status in our website.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: It's ok, may be it was not done properly while booking.

ASSISTANT: Thank you for contacting us.

USER: Thanks for checking.