You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation due to sudden postpone of my exams. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Emma Moore.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.