You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Kimberly Robinson here. I just want to cancel my reservation due to abnormal weather condition, can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: No problem, thank you for the information.