You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Actually, I want to cancel my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, may I know your name for checking?

USER: Sure, my name is Barbara Adams.

ASSISTANT: Give me a minute.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us.