You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Ruth Gonzalez here. I want to cancel my recent reservation due to floods in Las Vegas, can you help me?

ASSISTANT: Sure, please give me a minute.

USER: Ok, take your own time.

ASSISTANT: Ruth, there is no reservation found with your details.

USER: Oh! That's sad to hear, thank you for checking anyways.

ASSISTANT: Thank you for contacting us.

USER: You are most welcome.