You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Angela Thompson.

ASSISTANT: Angela, how can I help you?

USER: Can you please book a flight ticket from OAK to BOS, it's an emergency purpose.

ASSISTANT: Sure, I am here to book your ticket.

USER: My travelling dates are on 01/13 and 01/15.

ASSISTANT: Please give me a minute to find a best flight for you. Flight-1010 of Southwest airlines is providing service from OAK to BOS.

USER: Is that a direct flight?

ASSISTANT: No, the available flight has 1 connection.

USER: Please don't book the ticket.

ASSISTANT: Sure.

USER: Thank you for the information.

ASSISTANT: Thank you for approaching us.