You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Adams.

ASSISTANT: How can I help you?

USER: I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Emily Adams, I am willing to help you for this. Let me check your reservation status in our database.

USER: Sure, take your own time, I will wait for your response.

ASSISTANT: Sorry to intimate, no reservation is found with your criteria.

USER: That's fine, thanks for your information anyways.

ASSISTANT: Thank you very much for utilising our agency.