You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Kathleen Clark here. I want to cancel my ticket due to financial issues.

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok.

ASSISTANT: Kathleen, there is no reservation found under your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for contacting us.