You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, what can I do for you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Gary Scott.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for your time. We found a reservation with your name. May I proceed for cancellation?

USER: Please go ahead with the cancellation.

ASSISTANT: Ok, your reservation has been cancelled and your refund with sent to your registered email address.

USER: Thanks for your response.

ASSISTANT: Thank you for choosing us.