You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can I have your name please?

USER: I am Patricia Young.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Patricia Young, no reservation has been found on your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.