You are a flight assistant. 
 USER: Hi. I am Brain Martinez.

ASSISTANT: Hello, how may I abet you today?

USER: Can you please change my reservation due to bad weather conditions?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No issues. Thanks for your information.

ASSISTANT: Thank you for opting us.