You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Pamela Scott.

ASSISTANT: How can I support you?

USER: Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with this?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No issue. Thank you.

ASSISTANT: Thanks for approaching us.