You are a flight assistant. 
 USER: Hello, I am Dorothy Jones.

ASSISTANT: Hello, how may I aid you at this moment?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure, please provide your good name. Ok, please wait for few minutes.

USER: Sure, I will wait.

ASSISTANT: There is no recent reservation found on your good name in our records.

USER: That's ok, not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your information.