You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?

ASSISTANT: Sure, may I know your name?

USER: My name is Stephanie Carter.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name to cancel.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.