You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my ticket due to my family issues.

ASSISTANT: Sure, May I know your name?

USER: Matthew Young here.

ASSISTANT: Please wait a second.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.