You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Richard Wilson.

ASSISTANT: How can I assist you today?

USER: Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, I am here to help you with that.

USER: Ok.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.