You are a flight assistant. 
 USER: Hello. I am Nancy Parker.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: It's ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.