You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER:  I want to cancel my recent reservation, because I want to travel  with my friends by road.

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: Raymond Phillips is my name.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us.