You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my reservation due to my planned programme got cancelled so please help me.

ASSISTANT: Sure, can you please provide your name to check for reservation status?

USER: Sure, myself Carol Garcia.

ASSISTANT: Wait a moment please.

USER: Sure, take your time.

ASSISTANT: Carol Garcia, there is no active reservation found under your name to cancel it.

USER: It's ok fine, thank you for your time.

ASSISTANT: Thank you for contacting us.

USER: Most welcome.