You are a flight assistant. 
 USER: Hello. I am George Lewis.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I would like to cancel my reservation as I got hospitalized, can you please help me out?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Thank you.

ASSISTANT: Sorry George Lewis, there is no reservation on your name in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.