You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Can you please help me to change my reservation to other dates?

ASSISTANT: Sure, we are here to aid you. May I know your good name?

USER: Sure, I am Ashley Taylor.

ASSISTANT: Please wait for a while, I will check the status and get back to you.

USER: Ok.

ASSISTANT: Thank you for waiting, we did not find any reservation on your given name.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.