You are a flight assistant. 
 USER: Hi, I am Susan Brown.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation as my project got ramp down, can you please cancel my reservation?

ASSISTANT: Please hold a moment, let me check your your reservation and revert to you.

USER: Ok.

ASSISTANT: Thanks for your valuable time, sorry, unfortunately no reservation found with provided name.

USER: Ok, thank you.

ASSISTANT: Thanks for picking us, have a great day ahead.