You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Stephen Jones here.

ASSISTANT: How can I aid you?

USER: I want to cancel my reservation due to bad weather conditions at my destination location, can you please help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Stephen Jones, we haven't found any reservation under your name in our database.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.