You are a flight assistant. 
 USER: Hello,. Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me with that?

ASSISTANT: Hello, may I know your name please? Sure, I will help you.

USER: My name is Charles Hall.

ASSISTANT: Please standby.

USER: Sure.

ASSISTANT: Sorry, we did not found any reservation in your name.

USER: Ok, no issue.

ASSISTANT: Thanks for reaching us.

USER: Thank you.