You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you today?

USER: I am Ruth Thompson. I want to cancel my reservation, please help me.

ASSISTANT: Sure, please wait a moment I will check the reservation list.

USER: Sure.

ASSISTANT: Thank you for waiting, we did not found any reservation by this name.

USER: Ok, thank you for providing information.

ASSISTANT: Thank you for picking us.