You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to heavy snowfall at my location, I would like to cancel my recent reservation.

ASSISTANT: Sure, can I know your good name?

USER: My name is Samuel Lopez.

ASSISTANT: Please Samuel, let me check the reservation details in our reservation details.

USER: Sure.

ASSISTANT: There is no reservation found in our data base on your name.

USER: Ok, no issue, thank you for your information.

ASSISTANT: Thank you for reaching us.