You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I have a concert to attend a party at Los Angeles. Can you help me in booking a ticket from CLT to LAX?

ASSISTANT: Sure, help me with your trip dates.

USER: I am planning my journey on 11/02 and return on 11/04.

ASSISTANT: There is a connecting flight with number 1010 in airline Southwest. Can I book it?

USER: Please book the ticket.

ASSISTANT: May I know your name?

USER: My name is Margaret Garcia.

ASSISTANT: Your ticket is reserved.

USER: Thank you for your service.

ASSISTANT: Thank you for opting us.