You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather, so I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, may I know your name please?

USER: Christopher Young here.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Christopher Young, we have found your reservation and we cancelled it.

USER: Thank you for your help.

ASSISTANT: My pleasure.