You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: May I know your name to check your reservation?

USER: Sure, my name is Susan Carter.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.

USER: No issues, thank you for your time.

ASSISTANT: Welcome Susan Carter.