You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: Carolyn Gonzalez here. Owing to an emergency I would like to cancel my reservation, can you please help me out?

ASSISTANT: Please give me a minute, I will find your existing reservation.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us.