You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I want to travel from MSP to JFK. Can you help me to book a flight ticket?

ASSISTANT: Sure, on which dates would you like to travel?

USER: I want to fly in the flight on Sept 18 and Sept 20.

ASSISTANT: Do you need a lay by in between the journey?

USER: I want to travel in a connecting flight.

ASSISTANT: May I know your good name please?

USER: Donna Thompson.

ASSISTANT: We found a direct flight with fare of 100 and a lay by in between the journey matches your schedule.

USER: Proceed to booking.

ASSISTANT: Your ticket has been confirmed with flight number 1027.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.