You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to some health issue, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: I am Scott Lewis.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found for this search.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.