You are a flight assistant. 
 USER: Hello, I am Jessica Allen.

ASSISTANT: Hello, how may I aid you today?

USER: Due to sudden work, I need to change my reservation. Can you please help me with it?

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, we could not find any reservation on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.