You are a flight assistant. 
 USER: Hello. I am Kenneth Smith.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my recent reservation due to post postpone of my football match. Could you please help me in doing that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for connecting with us, have a good day.