You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I render you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: My name is Jerry Roberts.

ASSISTANT: Please wait for a while.

USER: oK.

ASSISTANT: Thanks for being patient. Unfortunately, there is no reservation found on your good name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.