You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you please change my existing reservation?

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Sure, I am Jack Anderson.

ASSISTANT: Ok. Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.