You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to some problems, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: I am here to help you, please wait for a moment.

USER: Sure.

ASSISTANT: Meanwhile, may I know your name?

USER: My name is Samantha Jackson.

ASSISTANT: I have found reservation on your name for this search. Shall I proceed to cancel?

USER: Ok, please cancelled my ticket.

ASSISTANT: Your ticket has been cancelled successfully. Thank you for choosing us.

USER: Thank you for your help.