You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: May I know your name please?

USER: Sure, I am Janet Nelson here.

ASSISTANT: As per your request the reservation was cancelled on your name.

USER: Thank you for your valuable time in cancelling my recent reservation.

ASSISTANT: Thank you for reaching us.