You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kathleen Wright here.

ASSISTANT: How may I hand helping to you at this moment?

USER: I was made a wrong reservation earlier in this week. So can you please help to cancel my reservation?

ASSISTANT: Yes, I am blissful to help you.

USER: Ok.

ASSISTANT: Give me some time to check your previous booking.

USER: Sure.

ASSISTANT: Thank you for your time in waiting, I could not found any previous booking done on your name to cancel it.

USER: Thank you for the information.

ASSISTANT: You are most welcome and keep contacting us.