You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, please give me your name.

USER: Sure, myself Virginia Hall.

ASSISTANT: Sorry, there is no reservation available on your name.

USER: Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.

ASSISTANT: You are welcome.