You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Timothy Lopez here, please help me out in cancelling my recent reservation.

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Sure, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: Its ok, no issues.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you for your information.