You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I assist you at this moment?

USER: I want to cancel my reservation, can you help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, I am Amanda Johnson.

ASSISTANT: Please wait for few minutes, let me check with your recent reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no issues.

ASSISTANT: Thank you for availing us.

USER: Thanks for your response.