You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My name is Sharon Taylor and I want cancel my reservation. Can you please help me?

ASSISTANT: Ok, I am here to help you out. Please can you wait a moment?

USER: Ok, take your time.

ASSISTANT: Ok, the reservation you have asked for has been found and cancelled successfully.

USER: Thank you for the information.

ASSISTANT: Thank you for choosing our agency, have a great day.