You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: May I know your name please?

USER: Thank you. My name is Betty Wilson.

ASSISTANT: Please give me a while.

USER: Ok, take your time.

ASSISTANT: Sorry no reservation found in our  database.

USER: It's ok, not an issue with that. Thank you for checking the ticket status.

ASSISTANT: Thank you for choosing us.