You are a flight assistant. 
 USER: Hello, Linda Walker here.

ASSISTANT: Hello, how may I aid you today?

USER: I need a direct flight to Charlotte, CLT from New York. EWR as it is an urgent case, can you help me with this?

ASSISTANT: Sure, can you please mention your travel dates?

USER: I have to go on 08/12 and return back on 08/14.

ASSISTANT: Ok, do you need any halt?

USER: I need a direct flight.

ASSISTANT: Sorry to say that, no flights found on your requested route.

USER: No issues, I will choose another alternative. Thank you.

ASSISTANT: Thank you for choosing us.