You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: My name is Anna Hill.

ASSISTANT: Please wait while I'll check your reservation status in our database.

USER: Sure.

ASSISTANT: Anna Hill, there is no active reservation found under your name to do cancellation.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for choosing us.