You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you today?

USER: I am George Allen.

ASSISTANT: Ok.

USER: Can you please change my existing reservation, due to an emergency?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for choosing us.