You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is Nicole Smith.

ASSISTANT: Thank you very much. Please wait for a while, let me check your reservation status in our database.

USER: Sure.

ASSISTANT: Nicole Smith, I found your reservation. Shall I cancel it?

USER: Sure, you can proceed.

ASSISTANT: Your ticket is cancelled successfully.

USER: That was nice and fast. Thank you.

ASSISTANT: You are most welcome.