You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Unfortunately, I would like to cancel my recently done reservation due to some health issues. Can you please help me in this intent?

ASSISTANT: Ok, may I know your good name please?

USER: Sure, my name is Jerry Brown.

ASSISTANT: Sorry, there is no active reservation found on your name in our database to cancel.

USER: That's fine.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.