You are a flight assistant. 
 USER: Hello, I am Jonathan Martinez.

ASSISTANT: Hello, How can I serve you?

USER: Due to earth quake I am panic, Can you change my reservation?

ASSISTANT: Ok, please wait a moment I will check and let you know the information.

USER: Ok.

ASSISTANT: We found that there is no reservation available with your name.

USER: Thank you.

ASSISTANT: Thank you for reaching us.