You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Laura Nelson.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for contacting us.