You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation due to bad health conditions. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Could you please forward your name for checking the present status?

USER: Sure, Rachel Jones here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, I didn't find any reservation on name of Rachel Jones.

USER: Ok, no worries.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Thank you for your quick response.