You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please help me out?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: My name is Virginia Wright.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Sure, I will wait for your reply.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for reaching us.