You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Could you please tell me how may I guide you?

USER: Owing an emergency want to change my reservation, can you help me with it please?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Jacob Jackson.

ASSISTANT: Please wait a moment.

USER: Take your time.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thanks for reaching us.