You are a flight assistant. 
 USER: Hello, I am Matthew Hall.

ASSISTANT: Hello, how may I help you?

USER: I need to fly from PHL to SFO to meet my parents, can you please help me to book a flight ticket?

ASSISTANT: Sure, may I know your travelling dates?

USER: My journey dates are 12/22 to 12/24.

ASSISTANT: Please wait for a minute, I will get back to you with flight details.

USER: Sure.

ASSISTANT: We found a flight with number 1008 and its a direct flight. Shall I proceed?

USER: No, do not proceed. I need a connecting flight.

ASSISTANT: Thanks for reaching us.

USER: Thank you for your information.