You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation due to heavy Sandstorms at my destination place, so please aid me in this.

ASSISTANT: Sure. can I have your name please?

USER: Sure, my name is Mary Gonzalez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: No issues, thanks for your help.

ASSISTANT: Thank you for reaching us.