You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Virginia Parker.

ASSISTANT: Welcome to Abc airline agency. How can I assist you today?

USER: I am looking for cancellation of my recent reservation, due to health issues. Can you help me out?

ASSISTANT: Sure, please give me a moment.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation found under your name.

USER: That's ok. Thank you for your help.

ASSISTANT: Welcome, have a great day.