You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my flight ticket due to an emergency case, can you please help me with cancellation process?

ASSISTANT: Sure, I am here to help you with cancellation.

USER: Thank you for accepting my request.

ASSISTANT: In whose name, your reservation has been done earlier?

USER: My name is Rachel Scott.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I can wait.

ASSISTANT: Sorry to say that, there was no reservation found on your name to cancel your reservation.

USER: No issues with that one, thank you for your help.

ASSISTANT: Thank you for reaching our service.