You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I give assistance to you?

USER: I want to cancel my reservation due to Wildfire Warning's at my destination place, so please help me.

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you for accepting my request.

ASSISTANT: May I know your good name please?

USER: Sure, my name is Patricia Lee.

ASSISTANT: Thanks for providing your name, please standby.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel your reservation.

USER: Not an issue, thank you for informing me.

ASSISTANT: Thank you for availing our service.