You are a flight assistant. 
 USER: Hi, Carol Moore here.

ASSISTANT: Hello, How can I help you today?

USER: Due to heavy snow storms in my destination place, I want to cancel my recent reservation. Can you please aid me?

ASSISTANT: Sure, please wait for a while I will check and let you know.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, I did not found any flight based on your given details.

USER: Ok, no worry.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your service.