You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My holiday vacation has been  postponed, can you please help me for changing the existing reservation?

ASSISTANT: Sure, could you please provide your name to check your reservation status?

USER: Sure, my name is Brenda Baker.

ASSISTANT: Ok, please hold on for a moment.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name in my website.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.