You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Owing for an emergency, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I will help you out. Please provide me your name to check the reservation details on your name.

USER: My name is Kathleen Roberts.

ASSISTANT: Sorry Roberts, there is no reservation found on your name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.