You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER:  I am Shirley Edwards want to cancel my reservation owing an emergency. Can you please cancel my reservation?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Ok.

ASSISTANT: There is no reservation found with your given name.

USER: Ok, not an issue.

ASSISTANT: Thank you for opting us.

USER:  Thank you for your help.