You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I aid you at this moment?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, may I know your good name to check with your existing reservation status.

USER: Jonathan Turner.

ASSISTANT: Ok, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.