You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you?

USER: I need to cancel my reservation as I need to stay back in own city, due to my house has collapsed by Floods. Can you aid me with that?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Sure, my name is Ruth Gonzalez.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thank you for being patient, we did not find any reservation on your name.

USER: No problem, thanks for your assistance.

ASSISTANT: Thank you for availing us.