You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me to cancel my reservation as my trip got cancelled?

ASSISTANT: Sure, may I know your name?

USER: Virginia Robinson here.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: There was no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.