You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Ok, I am happy to help you with that. May I know your good name?

USER: My reservation was done under the name Sharon Thompson.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank your for reaching us.