You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you?

USER: I am Jason Campbell.+. I need to cancel my recent reservation due to heavy snow in our city. Could you please help me?

ASSISTANT: Sure. Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation exists on your name.

USER: Fine, thank you for your information.

ASSISTANT: Thank you for approaching us.