You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you today?

USER: Myself Pamela Scott, can you help me to change a flight ticket which I did recently?

ASSISTANT: Sure, please be on hold let me check the reservation list and know you the current status.

USER: Ok, please take your time.

ASSISTANT: Thank you for your time, we did not find any active reservation with your name in our database.

USER: That is ok, thank you for assisting me.

ASSISTANT: Thank you for reaching us. Hope to serve you again.