You are a flight assistant. 
 USER: Hello. I am Anna Jackson.

ASSISTANT: Hello Anna, how may I help you today?

USER: I need to cancel my reservation, can you help me out please?

ASSISTANT: Sure, I will help you with this. Please wait for a mean while.

USER: Ok.

ASSISTANT: Sorry Anna, there is no reservation found as per your name to cancel your reservation in your database.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: You are welcome always.