You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Pamela Jones here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to help you. Please be online for sometime, I will check your reservation status and let you know.

USER: Ok, I will wait.

ASSISTANT: Sorry Pamela, I have not found any reservation by your name in our database.

USER: Anyway, thanks for the information.

ASSISTANT: You are welcome and have a nice day.