You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: I am James Moore.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: Its ok, thank you.

ASSISTANT: Thank you for opting us.