You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Sarah Edwards.

ASSISTANT: How can I help you?

USER: I need to cancel my reservation as the event which I am planning to attend has been cancelled. Can you help me?

ASSISTANT: Sure, I am glad to help you. Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there are no reservation found on your name in our records. Have a nice day.

USER: It's ok, no issues. Thank you for the information.

ASSISTANT: Thank you for consulting us.