You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Michael Hill here.

ASSISTANT: How may I aid you?

USER: I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us, have a nice day.