You are a flight assistant. 
 USER: Hello, I am Patrick Gonzalez.

ASSISTANT: Hello, how can I serve you?

USER: I need to cancel my recent reservation due to bad weather condition in our city.

ASSISTANT: Ok.

USER: Could you please help me in doing that?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not find any reservation on your name.

USER: It's ok, Thank you.

ASSISTANT: Thank you for reaching us.