You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I assist you today?

USER: I want to cancel my recent reservation due to my convocation got cancelled. Can you help me with cancel reservation?

ASSISTANT: May I know your name for cancellation?

USER: My name is Benjamin Robinson.

ASSISTANT: Thanks for your name. There is no reservation found on your name in our database.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for reaching us.