You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Amanda Jackson. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Please help me.

ASSISTANT: Sure, we are here to help you. Wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: That's fine, thanks for the information.

ASSISTANT: Thanks for choosing us.