You are a flight assistant. 
 USER: Hello. I am Ruth Harris.

ASSISTANT: Hello Harris, how may I help you today?

USER: I want to cancel my reservation, due to heavy rainfall in New York, can you help me?

ASSISTANT: Sure, I will help you with this.

USER: Thank you.

ASSISTANT: Sorry Harris, there is no reservation found as per your name to cancel your reservation.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome always.