You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me to cancel my recent reservation as my plan to meet my grand parents got postpones?

ASSISTANT: Sure, may I know your name please?

USER: I am Debra Scott.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation found with your name in our records.

USER: That's ok, thank you for your information.

ASSISTANT: Most welcome.