You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I want to book a direct flight ticket to attend an emergency case at MI. Can you help me?

ASSISTANT: Ok, may I know your travelling dates?

USER: Nov 10th and 12th are my travelling dates.

ASSISTANT: May I know your airport codes?

USER: EWR and DTW are my airport codes.

ASSISTANT: Please mention your name.

USER: Mark Thompson.

ASSISTANT: Flight-1005 is available for you with 1 connection by Southwest Airlines. Can I book it?

USER: You can reserve it.

ASSISTANT: Your ticket is reserved, thank you for choosing us.

USER: Thank you for your help.

ASSISTANT: Have a safe journey.