You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I best help you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is Debra Anderson.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: That's ok. Thank you.

ASSISTANT: Thank you so much for opting us.