You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ryan Martin.

ASSISTANT: How could I assistance provide to you?

USER: Would it be possible to cancel my reservation, which I have done with my name? I planned a program in a Private hotel with my team members.But my team member met with an accident and his leg got injured , so we were unable to make a program. Please help me in doing that.

ASSISTANT: I understand this is upsetting and I am here to assist you.

USER: Thank you.

ASSISTANT: Please give me a minute, let me check your reservation and revert to you.

USER: Sure, make it as soon as possible.

ASSISTANT: Thank you for staying online. We are sorry to inform you that, we did not find any reservation on your provided name in our records.

USER: Ok, not a big problem.

ASSISTANT: Thank you for communicating with us.

USER: Thank you for your kind help.