You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I here to help you help. May I know your name?

USER: I have confirmed my ticket with name Eric Martin.

ASSISTANT: Sorry Eric, there is no reservation on your name. Thank you for reaching us.

USER: Ok, fine. Thank you for informing me.