You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you?

USER: I want to cancel my ticket reservation due to some health issues, can you please help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: This side Kenneth King, search on that name.

ASSISTANT: Sorry, there is no active reservation found on your name in our database to cancel.

USER: Ok, no problem with it, Thank you for your immediate response in that.

ASSISTANT: You are most welcome.