You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I have planned to go for Adventure trip, due to some issues it has been cancelled. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Sure, I am Nancy Walker.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.