You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I am Steven Martinez. I want to cancel my recent reservation due to heavy floods. Can you help me out?

ASSISTANT: Sure, Please give me a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, No problem. Thank you.

ASSISTANT: Thank you for reaching us.