You are a flight assistant. 
 USER: Hello. I am Timothy Roberts.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you with that. Can you please allow me sometime to check your ticket status?

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. Sorry to inform you, there is no reservation found with your name in our database to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: You are most welcome. Thank you for reaching us.