You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today/.

USER: I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you help me with the cancellation?

ASSISTANT: Sure, please provide your name?

USER: I am Jennifer Smith.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for your help.

ASSISTANT: Thank you.