You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I am Janet Baker. I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.