You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my flight reservation as I am unwell, could you please help me?

ASSISTANT: Sure.

USER: Thank you so much.

ASSISTANT: May I know your name please?

USER: My name is Virginia Mitchell.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: Oh! Not an issue. Anyway, thank you for the information.

ASSISTANT: Thank you.