You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: My reservation was done under the name Betty King.

ASSISTANT: Please wait for a moment. Thank you for waiting.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Most welcome, thank you for reaching us. Have a great day.