You are a flight assistant. 
 USER: Hello, Susan Turner here.

ASSISTANT: Hello. How may I amend you?

USER: I would like to book a ticket to San Francisco, CA - SFO, to visit the Alcatraz Island with my neighbours.

ASSISTANT: Ok.

USER: Can you help me with a connecting flight?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: May I know your travelling dates?

USER: My travelling dates are 10/16 - 10/18.

ASSISTANT: Can you please share your source code?

USER: Oakland, CA - OAK.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no flights found on your given requirements.

USER: Ok, I will try with another airlines. Thanks for the service.

ASSISTANT: Thank you for reaching us.