You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today/.

USER: Can you please help me to cancel my active reservation as my meeting was cancelled?

ASSISTANT: Sure, may I know your name for the cancellation process.

USER: Myself Carolyn Phillips.

ASSISTANT:   Sorry, no reservation found on your name to cancel.

USER: Ok, no problem in that.

ASSISTANT: Welcome, thank you for reaching us.

USER: Thank you.