You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I'm glad to help you with that. Can you please provide me your good name?

USER: Sure, my name is Kenneth Lewis.

ASSISTANT: Ok, please wait while I'll check your reservation status in our database.

USER: Ok, take your time.

ASSISTANT: Kenneth Lewis, there is no active reservation found under your name to do cancellation.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for choosing us, have a nice day.