You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER:  I just want to cancel my recent reservation, due to bad weather conditions I was fallen sick.So I am not able to perform a dance in heritage festival. Can you please help me with cancellation?

ASSISTANT: Sure, I am here to aid you.

USER: Thank you.

ASSISTANT: Please provide your name to proceed further.

USER: Sure, my name is Melissa Adams.

ASSISTANT: Thank you for providing name, please wait.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name in our database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for availing us.