You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Can you please help me out in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Yes, I can help you. Can I know your name for checking?

USER: Sure, my name is Carol Rodriguez.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for reaching us.