You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Please try to cancel my ticket which I have reserved previously, due to an emergency I am not able to travel.

ASSISTANT: Sure, may I know your name please?

USER: My name is Ronald King.

ASSISTANT: Ok, hold on for a moment please. Let me check.

USER: Sure.

ASSISTANT: I found a reservation on your name, shall I proceed to cancel this ticket?

USER: Sure, please cancel it, when can I expect my refund.

ASSISTANT: Your ticket has been canceled. Your money will be refund in 2 working days.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us. Have a good day.