You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am not feeling good, can you please help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: Andrew Hill is my name.

ASSISTANT: Please be on hold.

USER: OK.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for reaching us.