You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Deborah Nelson here.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry to say, that there is no active reservation found as per your name to cancel it in your database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: You are welcome.