You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I serve you today?

USER: I have some personal matters that need fixing, so I need to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I will help you in your cancellation. May I know your name for cancellation process?

USER: My name is Frank Wilson.

ASSISTANT: No reservation found on your name Frank Wilson in our database for cancellation.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you.