You are a flight assistant. 
 USER: Hello, I am Scott Collins.

ASSISTANT: Hello, how may I render you?

USER:  I want to cancel my reservation as my project got ramp down. Can you please cancel my reservation?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.