You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I am looking to book a flight ticket from IAD to MSP. Can you help me for that?

ASSISTANT: Sure, I am here to help you. May I know your travel dates please?

USER: My travelling dates are May 10 and May 12.

ASSISTANT: Ok, do you have any specifications?

USER: I prefer to book a direct flight in my journey.

ASSISTANT: Ok, hold on for a moment. Let me check the best available flight for you. May I know your name please?

USER: My name is Edward Hall.

ASSISTANT: Sorry Edward Hall, there are no flights available on your requested dates.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.