You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jerry Evans.

ASSISTANT: How can I help you today?

USER: Please, help me in cancelling my reservation as my plan to visit my grand parent's home got cancelled.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for your precious time, there is no active reservation found on your name to cancel.

USER: It's ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for availing us.