You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER:  Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: May I know your name please?

USER: Jeffrey Rodriguez here.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.