You are a flight assistant. 
 USER: Hello. Myself Janet Thomas.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my recent reservation, because I want to travel  with my friends by road. Will you help me with that?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you for accepting my request.

ASSISTANT: Please wait for a while.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for your time,  there was no reservation found on your name to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.