You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: My name is Michelle Baker.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Ok, I will wait.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: I have found your previous reservation on your name in our database and I cancelled it successfully.

USER: Thanks for helping me.

ASSISTANT: Thank you for reaching us, have a great day.