You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Can you please cancel my reservation, due to bad weather conditions?

ASSISTANT: Surely, I will help you out.

USER: Thank you.

ASSISTANT: On whose name, you made the reservation earlier?

USER: My name is Kevin Moore.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: We found a reservation on your name in our database, shall I proceed to cancel?

USER: Ok, proceed with cancellation.

ASSISTANT: Ok, I have cancelled your reservation.

USER: Thank you for cancelling my ticket.

ASSISTANT: Thank you for choosing us.