You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to cancel of my event.

ASSISTANT: Sure, I am here to help you with that. Can you please share your name?

USER: Could you please help me?

ASSISTANT: Yes, I will help you.

USER: I am Jacob Hernandez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name in our database.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for choosing us.