You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you for the day?

USER: Due to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, we are glad to serve you. May I know your good name please?

USER: Paul Rodriguez here.

ASSISTANT: Can you please wait for a moment, I will check with your reservation.

USER: Ok.

ASSISTANT: Thank you for waiting. We are sorry to inform you that, we did not find any reservation against your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for choosing us. Have a good day.