You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I amend you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: My name is Anthony Taylor.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for holding on, there is no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thanks for approaching us, we hope to serve you again.

USER: Thanks for the help.