You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you for today?

USER: Jessica Wilson here. I want to cancel my reservation due to my health issue. Can you please help me to cancel my reservation?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok, please take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, fine. It might be cancelled by my manager but he did not informed me yet. Anyway thank you for the information.

ASSISTANT: Thank you for choosing us, have a nice day.