You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jeffrey Scott.

ASSISTANT: How can I assist you today?

USER: Booked a ticket for a small trip, but due to some urgency, I need to cancel my reservation, can you please help me?

ASSISTANT: Sure, please give me a moment.

USER: Ok.

ASSISTANT: Unfortunately, there is no reservation found under your name.

USER: That's ok, thank you for your response.

ASSISTANT: Welcome, have a great day.