You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Jerry Scott here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you.

ASSISTANT: Please give me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry Scott, there is no reservation on your name in our records to cancel.

USER: Oh! I think my ticket might cancelled by my father. Anyway, thank you for the information.

ASSISTANT: Thank you for consulting us.

USER: Welcome.