You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my reservation due to some health issues, can you please help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your good name?

USER: Myself Jessica Miller.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for contacting us.