You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Anthony Phillips.

ASSISTANT: How may I aid you at this moment?

USER: Owing an emergency, I want to cancel my reservation.

ASSISTANT: Sure, I will aid you with that.

USER: Ok.

ASSISTANT: Can you please give me a minute to check the ticket status?

USER: Sure, take your time.

ASSISTANT: Sorry to tell you, I didn't found any reservation with your name to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome. Have a nice day. Thank you for choosing us.

USER: Welcome.