You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Raymond Thompson.

ASSISTANT: How may I guide you today?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Sure.

ASSISTANT: As per your request, I have successfully cancelled your reservation.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a great day.