You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, I am here to help you with that. May I know your good name?

USER: Sure, my name is Anna Hall here.

ASSISTANT: Ok, wait for a minute.

USER: Sure, I will wait.

ASSISTANT: I have found the reservation, can I cancel it?

USER: Sure, You can cancel it.

ASSISTANT: Your reservation is cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.