You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you today?

USER: Susan Adams here. Can you cancel my flight ticket reservation?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Ok.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for availing us.