You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: My name is Alexander Wright. Owing to an emergency, I would like to cancel my reservation.

ASSISTANT: Sure, hold on for a moment.

USER: Ok.

ASSISTANT: I'm sorry Alexander, there are no reservations with your name.

USER: It's ok.

ASSISTANT: Thank you, have a good day.

USER: Thank you for your information.