You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my reservation due to bad weather at my place.

ASSISTANT: Sure, let me know your good name.

USER: I am Patrick Hall.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time. Unfortunately there is no reservation available with your name.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us and have a great day.