You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am going to my hometown so can you please cancel my booked reservation?

ASSISTANT: Sure, may I know your good name please?

USER: I am Melissa Miller here.

ASSISTANT: Please be on hold, I will check your reservation status.

USER: Ok.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: Ok, no problem. Thank you for your servces.

ASSISTANT: Thank you for choosing us.