You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather, so I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Deborah Young here.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.