You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Ruth Allen, Can you help me to book a ticket from PHL to CLT?

ASSISTANT: Sure, let me know your travelling dates.

USER: My travelling dates are on 12/19 and 12/21.

ASSISTANT: Please share your specifications.

USER: I need a business class.

ASSISTANT: We found an Hawaiian airlines with single connection and flight number is 1016. Shall I proceed for booking?

USER: You can proceed.

ASSISTANT: Your ticket has been confirmed with business class.

USER: Thank you.

ASSISTANT: Thank you for choosing us.