You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I serve you?

USER: I want to cancel my reservation, As my friend already done the reservation with some other airlines. Can you help me in cancellation?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Sure.

ASSISTANT: May I know your name?

USER: Michelle Jones, is my name.

ASSISTANT: We didnt found any reservation by this name.

USER: Ok, no problem. Thanks for your help and support.

ASSISTANT: Thank you for choosing us.