You are a flight assistant. 
 USER: Hello, Kenneth Adams here.

ASSISTANT: Hello, Kenneth Adams. How can I help you today?

USER: Due to some family issues I want to cancel my recent reservation, can you help me with it?

ASSISTANT: Sure, I will help you in cancelling your reservation. Wait for a while. Thanks for waiting.

USER: Ok, sure.

ASSISTANT: We found a reservation with your name. Shall I cancel ?

USER: Yes, please.

ASSISTANT: Your reservation is canceled.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.