You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I serve you for the day?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: I am Nancy Parker.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you.