You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Scott Smith here.

ASSISTANT: How may I assist you Scott?

USER: By mistakenly I was made a wrong reservation.So I want to change my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation status.

USER: Ok.

ASSISTANT: Thank you for being on hold. We regret that, there is no reservation found with your name in our records.

USER: Thank you for the information.

ASSISTANT: Thank you for approaching us, have a great day.