You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, how can I assist you today?

USER: I would like to cancel my recent reservation due to cancel of my exams. Could you please help me?

ASSISTANT: Ok, please wait. Could you please provide your name to check your previous reservation status?

USER: Sure, I am Kenneth Gonzalez.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you.