You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you please help me to cancel my recent reservation as my plan to meet my grand parents got cancelled due to bad weather conditions?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May, I know your good name?

USER: I am Anthony Carter.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.