You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Robert Scott.

ASSISTANT: How can I help you at this moment?

USER: I have to cancel my previous flight ticket booking due to cancellation of event, can you please help me in cancellation process?

ASSISTANT: Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.

USER: Thank you for considering my request and I can wait for your response.

ASSISTANT: There is no previous reservation available under your name.

USER: No issues with that one, I think it is not booked properly, thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: Welcome.