You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Daniel Turner.

ASSISTANT: Glad to meet you Turner.

USER: I want to cancel my reservation, can you help in that?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Ok.

ASSISTANT: Sorry Turner, there are no flights reserved on your name formerly.

USER: That's ok. Thank you for your help.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.