You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am James Martinez. I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please allow me a moment to check for your reservation status.

USER: Sure, take your time.

ASSISTANT: James I have found your reservation and I have been cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.