You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to change my reservation, can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: Myself Andrew Rodriguez.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is  no reservation found on your name in our database to change.

USER: No problem, thanks for checking.

ASSISTANT: You are welcome.