You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I render you today?

USER: I am Jason Lopez.

ASSISTANT: Ok.

USER: I want to cancel my reservation as my project got ramp down. Can you help me in cancelling?

ASSISTANT: Sure, I will help you with that. Please wait a while.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's Ok, thanks for your assistance.

ASSISTANT: Thank you for reaching us.