You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my ticket due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, may I know your name?

USER: I am Gary Jackson.

ASSISTANT: Give me a minute.

USER: Take your time.

ASSISTANT: On your request, we have successfully cancelled your reservation.

USER: Thank you for the support.

ASSISTANT: Thank you for reaching us.