You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER:  I need to change my existing reservation as my exams got postponed, Can you please help me with that?

ASSISTANT: Sure, we are happy to help you. Can you please let me know your good name?

USER: Virginia Parker here.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for choosing us.