You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you now?

USER: Karen Wright here.

ASSISTANT: Ok.

USER: Reserve a flight ticket from JFK to CLT.

ASSISTANT: Ok, may I know the travel dates please?

USER: Sure, my trip dates are 12/29 and 12/31.

ASSISTANT: Ok, please wait for a while. Thank you for waiting, there is a flight 1029 in Southwest airline has the price 200.

USER: Please book my ticket in the name of Kevin Wright.

ASSISTANT: Your ticket has been booked, have a safe journey.

USER: Thank you so much.

ASSISTANT: You are welcome, have a nice day.