You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I made a reservation earlier to go for a trip with my friends, due to important meeting with my share holders I want to cancel my recent reservation? Can you help me?

ASSISTANT: May I know your good name?

USER: Robert Lopez here.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation was found your name.

USER: No issue, Thank you.

ASSISTANT:  Thank you for availing us.