You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to do some changes in my existing reservation, can you help me in that?

ASSISTANT: Sure, may I know your name?

USER: Sure, myself Linda Lopez.

ASSISTANT: Sorry, there is no reservation on your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you.