You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I help you?

USER: Can you please help em in cancelling my recent reservation, as my exam got cancelled. Please help me in this?

ASSISTANT: Sure, I am here to help you, please provide me your name.

USER: I am Amanda martin.

ASSISTANT: Ok, please wait a minute.

USER: Ok,.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you.