You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I just want to change an existing reservation as my plan to meet my grand parents got postpone due to bad weather conditions, can you help me with this?

ASSISTANT: Sure, May I know your name?

USER: I am Mark Lopez.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.