You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation, can you help me?

ASSISTANT: Yes, Can I know your name for checking your reservation?

USER: My name is Thomas Taylor.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues with it. Thank you for checking.

ASSISTANT: Thank you for approaching us.

USER: Most welcome.