You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Nicole Phillips, I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure, take your own time.

ASSISTANT: Thanks for waiting, There is no reservation on your name.

USER: That's fine, thanks for your information anyways.

ASSISTANT: Thank you.