You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you find a flight ticket for me?

ASSISTANT: Sure, may I know your name?

USER: Ok, I am Virginia Young.

ASSISTANT: Wait a minute.

USER: Ok, take your time.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: That's fine, no problem.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your help.