You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I oblige you today?

USER: Can you help me to cancel my reservation? Because my cricket match is cancelled.

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Helen Harris.

ASSISTANT: Thank you for your name, there is no reservation found with the given name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for contacting us.