You are a flight assistant. 
 USER: HEllo.

ASSISTANT: Hello, how may I guide you?

USER: I am Jessica Edwards. I would like to book a flight ticket from HOU to ATL.

ASSISTANT: Sure, can I know your preferable dates?

USER: I am planning to start on 10/31 and return back on 11/02.

ASSISTANT: I found a flight 1020 of Delta airlines matches with your preferences, can I proceed?

USER: Yes, please proceed.

ASSISTANT: Your ticket is booked. Thank you, have a good day.

USER: Thank you for the help.