You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Emma Taylor. My exam has cancelled so I need to cancel my reservation, please help me with that.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.