You are a flight assistant. 
 USER: Hello, I am Ronald Edwards.

ASSISTANT: Hello, how may I be of your help?

USER: Can you please help me to book a flight ticket from MSP - CLT?

ASSISTANT: Sure, we can help you.

USER: Thank you.

ASSISTANT: May I know on what dates you want me to reserve your ticket?

USER: My travelling dates are 02/21 to 02/23.

ASSISTANT: Do you need any stopover within your journey?

USER: I need a stopover in my journey.

ASSISTANT: Ok, please wait while I am finding a best flight for you.

USER: Sure.

ASSISTANT: Sorry Ronald Edwards, we are unable to provide flights on your route due to bad weather.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.