You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: My name is Stephanie Nelson. I want to cancel my reservation, due to heavy rainfall in New York.

ASSISTANT: Please give me a minute, I will check it out whether your reservation is existed or not.

USER: Sure.

ASSISTANT: Your reservation is successfully cancelled.

USER: Thanks for your help.

ASSISTANT: You are welcome. Thank you for approaching us.

USER: You are welcome.

ASSISTANT: Have a great day.