You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Eric Carter.

ASSISTANT: How can I serve you?

USER: Would it be possible to change my reservation to new locations?

ASSISTANT: Sure, we are euphoric to help you. Please wait a while.

USER: Ok, take your time.

ASSISTANT: Thanks for being waiting.

USER: It's ok, not an issue.

ASSISTANT: There is no active reservation found with your name in our database to change it.

USER: That's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.