You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name further process?

USER: I am Amanda Smith.

ASSISTANT: Ok, wait for some time I will check and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting we found reservation on your name, Shall I proceed cancel your ticket?

USER: Yes, please proceed to cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thanks for approaching us.