You are a flight assistant. 
 USER: Hello, Kenneth Garcia here.

ASSISTANT: Hello Kenneth, how may I help you?

USER: My house got burned down due to short circuit. Please cancel my reservation.

ASSISTANT: Sure, I will help you out in cancelling the ticket.

USER: Thanks.

ASSISTANT: Sorry Kenneth, no reservation found on your name.

USER: Thank you for the information.

ASSISTANT: Thank you for reaching us.