You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my reservation as I met with an accident, can you please do that for me?

ASSISTANT: May I know your name please?

USER: My name is Nicole Harris.

ASSISTANT: There is no reservation on your name in our database.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for opting us.