You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: As my plan to surprise my mother on her birth day cancelled due to my holidays got cancelled. Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your name?

USER: I am Kenneth Lopez.

ASSISTANT: Sorry, there is no reservation found with your name.

USER: Ok, no problem.

ASSISTANT: Thank you for availing us.

USER: Thanks for your help.