You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: I would like to cancel my reservation as my exams cancelled, can you please help me out with that?

ASSISTANT: I am here to help you about that, can you please let me know your name for checking the reservation status?

USER: Thank you. Myself Thomas Garcia.

ASSISTANT: Please wait for a while to check in our booking list.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Thomas Garcia, there is no active reservation under your name in our booking list.

USER: That's ok, no issues. Anyway thank you for checking out.

ASSISTANT: You are welcome, thank you for reaching us.