You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, as my grand father's health is in bad condition. Can you please help me out with it?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for the quick response.

ASSISTANT: May I know your good name please?

USER: My name is Sharon Wilson.

ASSISTANT: Please stand by.

USER: Ok, sure. I will wait for your response.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, not a problem. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us.