You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Thomas Wright. Can you help me in cancelling reservation?

ASSISTANT: Sure, we will help you. Just wait a moment to check your details.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation found on your name to cancel.

USER: Ok, No problem. Thank you.

ASSISTANT: Thank you for consulting us.