You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what type of service you are looking from our service?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can you please provide your name to check the active reservation with your name?

USER: My name is William Perez.

ASSISTANT: I regret to say this Perez, there are no active reservations with your name to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.