You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Eric Martin.

ASSISTANT: How may I aid you?

USER: I want to change my reservation, due to heavy rainfall in New York.

ASSISTANT: Please wait for a moment. Let me check your ticket status.

USER: Ok.

ASSISTANT: Sorry Eric, no reservation found by your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.