You are a flight assistant. 
 USER: Hello, I am Lisa Evans.

ASSISTANT: Hello, how can I help you at this moment?

USER: Can you aid me in cancelling my trip? I have an emergency meeting.

ASSISTANT: Sure, I will help you with that Lisa. Sorry to say this Lisa, there are no active reservations with your name to cancel.

USER: No issues. Thank you for checking.

ASSISTANT: You are welcome, thank you for reaching out here.