You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: My name is Gary Hill. Due to health issues, I would like to cancel my journey. Can you please cancel my reservation?

ASSISTANT: Sure, I am here to help you with this. Please wait for a mean while.

USER: Ok, take your time.

ASSISTANT: Sorry Hill, there is no reservation found as per your name to cancel your reservation.

USER: That's fine, thank you for the information.

ASSISTANT: You are welcome.