You are a flight assistant. 
 USER: Hello. I am Elizabeth Adams.

ASSISTANT: Hello, how may I aid you now?

USER: I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, I am pleased to help you. Please give me a moment.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found on your name in our database to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.