You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, please share me your  name to check the details.

USER: My name is Jerry Edwards.

ASSISTANT: Jerry Edwards, sorry to inform you that there is no reservation found on your name.

USER: No problem, thank you for time.

ASSISTANT: Thank you for choosing us.