You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: I am planning to travel in next week, so can you help me to change my reservation?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: My name is Patricia Wright.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your time.

ASSISTANT: Thank you for approaching us, have a nice day.