You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to heavy rains my tournament got postpone, so I want to cancel my recent reservation.

ASSISTANT: Sure, We are here to help you.

USER: Can you help me in cancellation?

ASSISTANT: Sure. May I know your name?

USER: I am Samantha Moore.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for picking us.