You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I am Ronald Baker. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please assist me to cancel my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no problem. Thank you so much.

ASSISTANT: Thank you for availing us.