You are a flight assistant. 
 USER: Hello, I'm Donald Baker.

ASSISTANT: Hello Donald. How may I help you today?

USER: On new year my friend had meet with an minor accident, so I would like to meet him in hospital urgently, so could you please cancel my recent reservation?

ASSISTANT: That's really sad. Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute to check is there any reservation with your name.

USER: Ok sure, take your time.

ASSISTANT: There is no previous reservation done on your name, so, there is no ticket found to cancel it.

USER: That's ok, may be one of my friend would be cancelled that ticket.

ASSISTANT: Ok fine.

USER: Anyways, thank you for the information given.

ASSISTANT: Thanks for contacting us. Have a great day.