You are a flight assistant. 
 USER: Hello, I am Thomas Mitchell.

ASSISTANT: Hello, how can I aid you today?

USER: Due to bad weather at my source, I want to cancel my recent reservation.

ASSISTANT: Sure, we are here to help you with cancellation. Please be on hold.

USER: Sure.

ASSISTANT: Thanks for being patient, there was no reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for availing us.