You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.

ASSISTANT: Certainly, I can help you with that.

USER: Thank you.

ASSISTANT: May I know your name for checking your previous reservation status?

USER: Sure, please check the reservation with the name of Melissa Carter.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation found on your name Melissa Carter.

USER: It's ok fine, no problem. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Most welcome.