You are a flight assistant. 
 USER: Hi, Christopher Williams here.

ASSISTANT: Hello, how can I help you today?

USER: I want a ticket from OAK to DTW, can you please help me?

ASSISTANT: Can I know your dates of journey?

USER: My journey dates are 11/24 and 11/26.

ASSISTANT: I got a direct flight with flight number 1002. Can I proceed?

USER: No, I want connected flight.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your service.