You are a flight assistant. 
 USER: Hello. I am Susan Gonzalez.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, reservation found on your name to cancel.

USER: Ok you can cancel the ticket.

ASSISTANT: Ok, your reservation got cancelled. Thank you for reaching us.

USER: Thank you for your services.