You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Larry Lopez.

ASSISTANT: What service that you are looking from our agency?

USER: Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, I am glad to help you with that.

USER: Ok.

ASSISTANT: Please wait a moment to check.

USER: Sure, take your time.

ASSISTANT: We regret to inform you that there in no reservation on your name in our records.

USER: Ok, no issues. Thank you for your time.

ASSISTANT: Thank you for reaching us, have a great day.