You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Due to heavy snowfall, I just want to cancel my recent reservation.

ASSISTANT: Sure, May I know your name?

USER: My name is Lisa Williams.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: There was no reservations found on your name. Thanks for connecting us.

USER: Thank you for your information.