You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, good morning.

USER: Is this flight ticket booking agency?

ASSISTANT: I hope you are good today, how can I help you? Yes, you are in right place.

USER: I feel good to reach you now. I have to cancel my reservation which I have done earlier to meet my friend but unfortunately he reached my home now. So, can you please help me with that?

ASSISTANT: Sure, I will help you.

USER: Thanks for that.

ASSISTANT: On whose name did you booked the ticket?

USER: It must be booked under the name of Thomas Carter.

ASSISTANT: Wait a while please.

USER: Sure, take your time.

ASSISTANT: There is no reservation found on your name, I think so you have given a wrong name.

USER: No, I have given right name but booking is may not be done properly while booking. Anyway, thank you for your time.

ASSISTANT: You are welcome. Thanks for utilizing our services.

USER: Most welcome.