You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Catherine Campbell, I need to visit the office function in Charlotte, Can you help me to book a flight ticket to CLT from PHX?

ASSISTANT: Can you please tell your travelling dates?

USER: Ok, my travel date is from 07/20 and the return is 07/22.

ASSISTANT: AA airline is available with 1 connection and ticket price is just 200. Shall I proceed with it?

USER: Ok, please book the flight.

ASSISTANT: Your reservation is confirmed with flight 1019.

USER: Thank you for your assistance.

ASSISTANT: Thank you and have a nice day.