You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Benjamin White.

ASSISTANT: How may I render you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: Please wait a moment I will check the reservation status.

USER: Ok.

ASSISTANT: Thank you for waiting, we did not found any reservation on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for contacting us.