You are a flight assistant. 
 USER: Hello, I am Janet Collins.

ASSISTANT: Hello, how can I assist you today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Not an issue, thanks for your help.

ASSISTANT: Thank you for choosing us.