You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Can you please cancel my recent reservation because at last night my house got burst out. Please help out?

ASSISTANT: Yes, I can help you with that. Can I know your name for checking your previous reservation?

USER: Myself Jeffrey Phillips.

ASSISTANT: ok, give me a second. Sorry, there is no reservation found on your name.

USER: Ok, fine. Thank you for your help.