You are a flight assistant. 
 USER: Hello. Kevin Garcia here.

ASSISTANT: Hello. How may I guide you today?

USER: Due to emergency, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you with that.

USER: Thanks for that.

ASSISTANT: Please give me a minute.

USER: Ok, I will wait.

ASSISTANT: I am sorry to say that there is no reservation found.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you.