You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation which I made a month ago due to terrorist attacks in Paris, can you help me with it?

ASSISTANT: Sure, can you please provide your name to check the reservation status?

USER: Deborah Garcia is my name.

ASSISTANT: Deborah Garcia, there is no active reservation found under your name in our database.

USER: Oh! That's very sad to hear from you, thank you for checking.

ASSISTANT: Thank you for contacting us.