You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation due to bad weather conditions. Can you help me for this one?

ASSISTANT: May I know your name to check for the cancellation.

USER: Sure, Anna Wright here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Found your recent reservation and successfully cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching our service.