You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am George Anderson. As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you help me?

ASSISTANT: Just a second please.

USER: Sure.

ASSISTANT: I am sorry no reservation found on your name.

USER: That's fine. Thank you for your help.

ASSISTANT: Thank you for choosing us.