You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER:  I am Sharon White. I am planning to change my reservation to another destination, so can you help me to change my reservation?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thanks for reaching us.