You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am here to help you with this. May I know your name please?

USER: Sure, myself Amy Taylor.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say, that there is no active reservation found as per your name to cancel it.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: You are welcome.