You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what type of help you are expecting from our service?

USER: I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my reservation?

ASSISTANT: I am here to help you about your flight ticket cancellation. Can you please provide your name to check the booking listing under your name before cancelling?

USER: Thank you for accpeting my request and I have booked the ticket on Pamela Evans while I have reserved the ticket.

ASSISTANT: Sorry to say this Evans, there are no active reservations under your name to cancel.

USER: Ok, no issues with that one which you have given the information. Thank you for your help in searching and providing your valuable information.

ASSISTANT: Most welcome, thank you for having our service as your helping hands.