You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Would it be possible to change my reservation, which I have done with my name?

ASSISTANT: Sure, I will aid you in doing this.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Paul Perez.

ASSISTANT: Please stay online.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to change with your update details.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us. We look forward to serve you again.