You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Amanda Edwards here. I want to cancel my recent reservation because of some emergency in my house. My parents need me at this moment. So, will you please help me in cancelling my recent reservation?

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Edwards, no reservation found under your name.

USER: It's ok, no issue.

ASSISTANT: Thank you for contacting us.

USER: It's my pleasure.

ASSISTANT: Most welcome.