You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: Due to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: I am here to help you about that. Can you please provide your name to check the active reservations under your name?

USER: Sure, I am Jacob Hill.

ASSISTANT: Hold on for sometime.

USER: Sure, take your own time.

ASSISTANT: Sorry to say this Jacob, there are no active reservations under your name to cancel in our database.

USER: Ok, not a problem. Thank you for spending your valuable time.

ASSISTANT: Most welcome, thank you for reaching out here.