You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, l will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Daniel Nelson here.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name to cancel.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for availing us.