You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you today?

USER: I am Anthony Wright. I want to cancel my reservation due to heavy snowfall at my place.

ASSISTANT: Ok.

USER: Will you please help me?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, There is no reservation on your name.

USER: Ok, thank you.

ASSISTANT: Thank you.