You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: Sure, my name is Virginia Williams.

ASSISTANT: Please wait for a minute, I will check the records.

USER: Ok, take your time.

ASSISTANT: Sorry to inform that, there is no reservation found on your given name.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for reaching us, have a nice day.