You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello.

USER: I am Scott Thompson.

ASSISTANT: How can I help you?

USER: Please, cancel my recent reservation.

ASSISTANT: Sure. Please, wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Ok. Thank you for the help.

ASSISTANT: Thank you for reaching us.