You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you help me in booking from IAD to JFK, as there is an emergency?

ASSISTANT: Sure, will you mention your travelling dates please?

USER: My travelling dates are 08/15 and 08/17.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Will you mention the name for the process?

USER: Anthony Collins here.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no flights found under your preferable details.

USER: It's ok.

ASSISTANT: Thanks for reaching us, have a great day.

USER: Thank you for your service and I am happy with your response.