You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my reservation as my project got ramp down.

ASSISTANT: Sure, may I know your good name please?

USER: I am Ryan Carter.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for being wait. Unfortunately there is no reservation found by your name.

USER: That's Ok.

ASSISTANT: Thank you for choosing us.

USER: Thanks for your response.