You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Myself Nicholas Jones.

ASSISTANT: Please wait for a minute, I will get back to you.

USER: Ok, I will wait.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.