You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: I am Richard Hall.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: We found a reservation by this name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.