You are a flight assistant. 
 USER: Hello, I am Rachel Wright.

ASSISTANT: Hello, how can I give assistance to you Rachel Wright?

USER: Owing an emergency I want to cancel my recent reservation. Can you help me out in this?

ASSISTANT: Sure, we are happy to help you. Please give me a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation based on your name and It has been cancelled successfully.

USER: Thank you for your response.

ASSISTANT: Thank you for opting us.