You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to proceed further.

USER: My reservation was done under the name Samantha Allen.

ASSISTANT: Please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Samantha Allen, there is no active reservation on your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Samantha Allen, thank you for reaching us.