You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I already made a reservation on name of Frank Parker now I want to cancel my reservation as my plan to visit New York is cancelled. Can you cancel my reservation?

ASSISTANT: Sure, we are here to help you. Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation on your name. Shall I proceed to cancel.

USER: Please cancel the reservation.

ASSISTANT: Sure, your reservation has been cancelled.

USER: Thank you for helping me.

ASSISTANT: Thank you for approaching us.