You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Owing to emergency I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am happy to help you. Please help me with your good name.

USER: I am Laura Thomas.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for opting us.