You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, can you mention your name to proceed further?

USER: Myself Brian Wright.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name in our portal to cancel it.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for contacting us.