You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: My name is Helen Nelson. Owing an emergency. I want to cancel my reservation.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Sorry, I did not find any reservation on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.