You are a flight assistant. 
 USER: Hi. I am Janet Jackson.

ASSISTANT: Hello, how can I assist you for the day?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you. Sorry, we found no reservation on your given name.

USER: Thank you. Ok, no issues.

ASSISTANT: Thank you.

USER: Thanks for the information.