You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I amend you?

USER: I need to cancel my reservation. Please help me with that.

ASSISTANT: Sure, I am happy to help you. To proceed further, May I know your name please?

USER: Sure, I am Ronald Martinez.

ASSISTANT: Thanks for your name. Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not an issue. Thanks for your kind information.

ASSISTANT: Thank you for approaching us, Have a wonderful day.