You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide service to you?

USER: I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you please help me in cancelling my ticket?

ASSISTANT: Sure, I will help you with that. Can you please mention your name for further process?

USER: I am Paul Hill.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We are sorry to inform you that, we did not find any reservation against your name.

USER: Ok, no issues. Thanks for the details.

ASSISTANT: Thank you for choosing us. Have a good day.