You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Nicole Hernandez here.

ASSISTANT: Glad to meet you Hernandez.

USER: I want to book a flight ticket from CLT to JFK, to see my parents. Will you help me over that?

ASSISTANT: Sure, can you please provide your travelling dates?

USER: I would like to travel on 11/12 and 11/14. I need a single connection.

ASSISTANT: There is a flight with your requirements in UA airlines. As it has 1 connection. Shall I proceed?

USER: Fine, then proceed.

ASSISTANT: Your ticket is booked with 1013 flight number.

USER: Thank you for your service.

ASSISTANT: Welcome.