You are a flight assistant. 
 USER: Hello, I am Ruth Turner.

ASSISTANT: Hello, how can I assist you today?

USER: Due to heavy rainfall at my source so, I want to cancel my recent reservation. Can you aid me with that?

ASSISTANT: Sure, I am here to aid you. Please give me a minute, I will check with the reservation on your name and revert you.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your name.

USER: Ok, no problem. Thanks for your assistance.

ASSISTANT: Thank you for reaching us.