You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Michelle Gonzalez.

ASSISTANT: How can I assist you today?

USER: I want to cancel my reservation due to heavy rainfall at my place. Can you help me?

ASSISTANT: Sure. Please, wait.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for availing us.