You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you for the day.

USER: Due to owing an emergency I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I am blissful to help you. To proceed further can I know your good name please?

USER: My name is Ryan Wilson.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT:  Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issue. Thanks for your assistance.

ASSISTANT: Thank you for choosing us, Have a wonderful day.