You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Betty Turner.

ASSISTANT: How can I help you?

USER: I am planning to go for heritage tour. Can you make me a plane reservation from JFK to CLT?

ASSISTANT: Let me know your travelling dates?

USER: I would like to leave on Dec 2nd and arrive on 4th.

ASSISTANT: Do you have any preference?

USER: Yes, I need to depart in the afternoon.

ASSISTANT: Connecting flight can be booked with United Airlines for price 900 having flight number 1016.

USER: Fine, please proceed.

ASSISTANT: Ticket is booked.

USER: Thanks for your service.

ASSISTANT: Thanks.