You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Steven Carter.

ASSISTANT: How can I assist you Mr. Steven Carter?

USER: Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Ok, I will help you with that. please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting. Sorry Steven Carter, there are no reservation been found.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for connecting with our agency.