You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at present?

USER:  Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: May I know your name, to check with your previous reservation?

USER: Myself Karen Hernandez.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, we did not find any reservation on your name to cancel it.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.