You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: Would it be possible to cancel my recent reservation on the name of Rachel Young?

ASSISTANT: Sure, wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, we could not find any reservation on your name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for availing us.