You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. Is there any help that you need from my side?

USER: I am Melissa Hernandez.

ASSISTANT: Glad to meet you Melissa.

USER: I am a techie and I need to attend a workshop on ORACLE in New York with my colleagues. Can you help me in my booking?

ASSISTANT: Yes, I am happy to help you. Please provide your preferable travelling dates.

USER: My journey dates are from 01/19 to 01/21.

ASSISTANT: Please provide your airport codes.

USER: My airport codes are from San Francisco, CA - SFO to New York, NY - JFK.

ASSISTANT: Let me check for the flight, be on hold.

USER: Sure.

ASSISTANT: One of the best airlines UA is providing a flight ticket in 1020 flight with a 1 halt in your journey. Can I proceed?

USER: Proceed with my booking.

ASSISTANT: Ok, your ticket is successfully confirmed.

USER: Thank you for your assistance.

ASSISTANT: Most welcome.