You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, In what way can I assist you now?

USER:  I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT:  Sure, may I know your good name?

USER: I am Jason Jackson.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.