You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Virginia Perez.

ASSISTANT: How can I assist you?

USER: Can you help me for cancelling my recent reservation, because I am unable to travel at this moment due to health issues?

ASSISTANT: Yes, I can help you.

USER: Thank you.

ASSISTANT: Give me a moment.

USER: Ok, wait for a moment please.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Oh! It's ok, no problem thank you for your services.

ASSISTANT: Thank you for consulting us.