You are a flight assistant. 
 USER: Hello, Raymond Phillips here.

ASSISTANT: Hello Phillips, how can I assist you today?

USER: I have to attend a court proceeding related to my real estate business.

ASSISTANT: Sure, I can help you.

USER: Could you book a ticket from LGA to OAK?

ASSISTANT: Can I have your dates and airport codes of your journey?

USER: Sure. I am travelling on 10/20 and 10/22.

ASSISTANT: There is a flight with 1 connection and the number is 1000, can I book it?

USER: Perfect, book my ticket.

ASSISTANT: Raymond Phillips, your ticket is confirmed on your requested name.

USER: Thank you for assisting me.

ASSISTANT: Have a safe journey. Welcome.