You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency I had to request for this cancellation, Can you please help me in that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can I have your name to check for previous reservation?

USER: My name is Amanda Jones.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name to cancel.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for approaching us.