You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you for the day?

USER: I am Susan Robinson. I want to cancel my recent reservation, can you please help me in cancelling reservation?

ASSISTANT: Sure, I am here to help you with that reservation cancel. ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to tell you that, there is no active reservation found with your name  to cancel it.

USER: That's fine, thank you.

ASSISTANT: Thank you for reaching our agency.