You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: I am Jerry Johnson, can you help me searching direct flights?

ASSISTANT: Sure, may I know your journey dates?

USER: I am going to start my journey on 12/01 and 12/03.

ASSISTANT: Can you please help me with your boarding and landing details?

USER: My boarding airport code OAK and landing airport code AUS.

ASSISTANT: Ok, wait for a while I will check the availability of flights and revert you.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for your patience, we found a connected flight in Southwest airline. The flight number is 1019 with price of 100.

USER: Ok, proceed to booking.

ASSISTANT: Ok, your e-ticket has been generated successfully and It will be mailed to your registered email-id.

USER: Thank you for your best services.

ASSISTANT: Thanks for choosing us.