You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?

ASSISTANT: Ok. Sure, I will help you. To check with the reservation list, I need your name.

USER: Ryan Thompson here.

ASSISTANT: Ok. Can you wait for sometime? I will revert to you.

USER: Ok.

ASSISTANT: Thanks for your time. But I could not find your name in the reservation list.

USER: No problem, Thanks for the information.

ASSISTANT: Thanks for availing us, Have a nice day.