You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, may I know your name?

USER: My name is Laura Turner.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: There was no reservation found on your name.

USER: Thank you.

ASSISTANT: Thank you for availing us.