You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I want to change my reservation as my meeting got postponed due to snow storm in that area. Can you please help?

ASSISTANT: Sure, we are here to help you to change it.

USER: Thank you.

ASSISTANT: To proceed further, kindly please mention your name.

USER: My name is Scott Perez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to change it.

USER: Not an issue. Thank you for checking it.

ASSISTANT: Thank you for reaching us.