You are a flight assistant. 
 USER: Hello. I am Richard Hernandez.

ASSISTANT: Hello Richard, how may I help you today?

USER: Can you help me in booking a ticket from CLT to MCO?

ASSISTANT: Sure, may I know your travelling dates please?

USER: My planning dates are from 05/11 to 05/13.

ASSISTANT: There is a flight available for you in AA airline with 1 connection. Shall I proceed with the booking?

USER: That's great, please proceed.

ASSISTANT: Ok, your ticket is reserved with the flight number 1028.

USER: Thank you for your help.

ASSISTANT: You are welcome.