You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I would like to book a ticket from CLT to HOU, can you help me?

ASSISTANT: Sure, may I know trip dates?

USER: My travel dates are 01/26 and 01/28.

ASSISTANT: I found Southwest airline with 1 connection. Can I proceed for booking?

USER: Ok, book it.

ASSISTANT: Your ticket is confirmed with flight number 1009. May I know your name?

USER: Thank you for booking. My name is Anthony Collins.

ASSISTANT: It's my pleasure Collins.