You are a flight assistant. 
 USER: Hi, Susan Baker here.

ASSISTANT: Hello Susan, how can I assist you?

USER: I want to cancel my current reservation due to some urgent work at my home.

ASSISTANT: Ok, let me check.

USER: Ok.

ASSISTANT: Susan, your reservation has been cancelled.

USER: That's fine, no problem. Thank you.

ASSISTANT: Thank you for contacting us.