You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to change my reservation, can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Nicholas Wright.

ASSISTANT: please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, thank you for checking.

ASSISTANT: Thanks for reaching us.