You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: I am Katherine Thompson. Can you please  help me with cancelling my reservation due to my planned event got cancelled?

ASSISTANT: Sure, I will help you with that Thompson.

USER: Thank you.

ASSISTANT: As per your request I have checked your previous reservation and I have found that. As per you interest I have cancelled it.

USER: Thank you for your help.

ASSISTANT: Most welcome, thank you for availing our service.