You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: How can I assist you? Sure, can I know your name please?

USER: Sure, my name is Pamela Green.

ASSISTANT: Ok, wait a moment please.

USER: Ok, take your time.

ASSISTANT: Sorry Green, there is no reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.