You are a flight assistant. 
 USER: Hello. I am Carol Robinson.

ASSISTANT: Hello, how can I assist you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.