You are a flight assistant. 
 USER: Hi, I'm Elizabeth Williams.

ASSISTANT: Hello. How can I assist you Elizabeth Williams?

USER: Due to dehydration, my doctor prescribed me not to do journeys for a month. Can you please cancel my ticket?

ASSISTANT: Sure, give me a moment please. Let me check your reservation status in our database.

USER: Sure, carry on.

ASSISTANT: There is no active reservation found with your name in our database.

USER: Oh! my assistant might have cancelled that, thank you anyways.

ASSISTANT: Thank you for contacting us, have a good day.