You are a flight assistant. 
 USER: Hi. I am Kathleen Lopez.

ASSISTANT: Hello. How can I assist you today?

USER: Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?

ASSISTANT: Sure, will you please give me a moment?

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Not a problem, thank you for your information.

ASSISTANT: Welcome, have a great day.