You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: It's my pleasure to help you with your concern. May I know your name to check with the reservation status?

USER: Sarah Collins.

ASSISTANT: Please bear with me for 2-3 minutes while I check with the reservation status.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting, Sarah Collins.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found under your name to cancel.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.