You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service?

USER: I have some personal matters that need fixing so I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me in that?

ASSISTANT: To cancel your reservation may I have your name please?

USER: My name is Brenda Mitchell.

ASSISTANT: Give a minute, I want to check your previous reservation.

USER: Sure.

ASSISTANT: Thanks for being patience. Sorry, there was no reservation with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us.

USER: Thanks for your kind information.

ASSISTANT: Have a pleasant day.