You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?

USER: My reservation was done under the name Sarah Hall.

ASSISTANT: Ok, please be on hold.

USER: Sure, take your time.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: That's ok, not issue.

ASSISTANT: Thank you for approaching us, have a great day.

USER: Anyways, thank you for the information.

ASSISTANT: Welcome.