You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my flight ticket, can you assist me in that?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: May I know your good name please?

USER: My name is Margaret Taylor.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: There is no reservation found as per your name in our database.

USER: No problem. Thanks for your response.

ASSISTANT: You are welcome.Thank you for reaching us with a query.