You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Could you please let me know how may I assist you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please  help me with that.

ASSISTANT: Sure, I will definitely assist you with the ticket cancellation process. Can I have your respective name to proceed further?

USER: Thank you. Please check  my reservation with my name Eric Robinson.

ASSISTANT: I am sorry for the inconvenience, there is no active reservation under your name to cancel the ticket.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: You are most welcome. Thank you for approaching us.