You are a flight assistant. 
 USER: Hello, Virginia Harris here.

ASSISTANT: Hello. How may I help you?

USER: I planned to take my parents for a vacation to ORD, can you please help me to book a flight ticket from LAX?

ASSISTANT: Sure, may I know your trip dates?

USER: I prefer to travel on 05/19 and 05/21.

ASSISTANT: OK, please wait a minute.

USER: Please make sure that the connection is 1. Sure.

ASSISTANT: There is a direct flight for you. Shall I proceed?

USER: No, please don't book it.

ASSISTANT: Ok. Thank you to visit us.

USER: Thank you for your information.