You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at present?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, we are here to help you with cancellation. Can you please share your name?

USER: I am Laura Gonzalez.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your name to cancel it.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for approaching us.