You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Emily Moore.

ASSISTANT: Give me a minute for checking.

USER: Sure.

ASSISTANT: On your request, we have cancelled your reservation successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.