You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Emma Moore here.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.