You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: I need to travel from New York, NY-JFK to New York, NY-JFK.

ASSISTANT: Ok.

USER: Can you make a reservation for me?

ASSISTANT: Sure, I can make a reservation for you.

USER: Thank you.

ASSISTANT: Could you please tell me your journey dates?

USER: My journey dates are 02/19 and 02/21.

ASSISTANT: Please give me a moment while I am checking the availability.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: It's ok.

ASSISTANT: Luckily Delta airline is having some vacancies on your dates with price of only 100 with 1 connection. Can I book it for you?

USER: You can book.

ASSISTANT: I need your name for further booking.

USER: I am Michelle Turner.

ASSISTANT: Michelle, successfully your ticket booking is done. Have a safe flight.

USER: Thank you.

ASSISTANT: You are welcome. Thank you for flying with our service.