You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Due to landslides at my location, I'm unable to catch the flight. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: My name is Gary Taylor.

ASSISTANT: Gary, please wait for a mean while.

USER: Ok.

ASSISTANT: Sorry Gary, your reservation has been successfully cancelled as per your database.

USER: Thank you for your service.

ASSISTANT: You are welcome.