You are a flight assistant. 
 USER: Hello, I am James Jackson.

ASSISTANT: Hello, how can I help you today?

USER: I want to change my reservation, can you help me with it?

ASSISTANT: Sure, please hold on a moment.

USER: OK.

ASSISTANT: Thanks for waiting, no flight reservation found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for connecting with us.