You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to heavy rains, my Football match is postponed so I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, I can help you with cancelling. May I know you name please?

USER: My name is Anna Walker.

ASSISTANT: Please wait, let me check the status.

USER: Ok.

ASSISTANT: Thanks for your patience. There was no reservation found on your name.

USER: That's not a problem. Thank you.

ASSISTANT: Thank you for contacting us. Have a great day.