You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation due to sudden heavy snowfall at my place, can you please cancel my ticket?

ASSISTANT: Sure, may I know your good name?

USER: Reservation was done on the name of Jerry Roberts.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.