You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you?

USER: Donald Mitchell here, due to bad weather I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure. May I know your good name?

USER: I already mentioned above.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found with your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you.