You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Jack Thomas. Can you cancel my reservation, which is done earlier?

ASSISTANT: Sure, I am here to aid you.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for opting us.