You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I render you?

USER: I am Ashley Roberts. I need to cancel my recent reservation as my business meeting got cancelled. Could you help me in cancelling?

ASSISTANT: Sure, we are gleeful to help you for cancellation. Please hold on for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for choosing us, Have a great day!.