You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Debra Hernandez. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, I am sorry to inform you that there is no active reservation found with your name in our records.

USER: No problem, thanks for your information.

ASSISTANT: My pleasure.