You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: May I know your name please?

USER: I am Shirley Wright.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.