You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Virginia Perez, want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to cancel it.

USER: That's fine, thank you.

ASSISTANT: Thank you for reaching us.