You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be of your help?

USER: I want to cancel my recent reservation as my seminar got cancelled, can you help me?

ASSISTANT: Sure, may I know your name to check the reservation list and revert you.

USER: My name is Donna Roberts.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: We found a reservation by your name. Shall I proceed to cancel it?

USER: Yes, please proceed.

ASSISTANT: Your request for cancellation has been processed. The refund amount will be initiated with 2 to 3 working hours.

USER: Ok, thank you for your help.

ASSISTANT: Thank you for choosing us.