You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Owing to an emergency I had request for this cancellation, can you please help me?

ASSISTANT: Sure, can you please share your name to proceed further?

USER: My name is James Davis.

ASSISTANT: Ok, please hold a moment, let me check your reservation with us and let you know.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for your valuable time, sorry, unfortunately no reservation found with provided name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thanks for reaching us, have a great day ahead.