You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me with cancelling my recent reservation?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: Sure, I am Gregory Hill.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: We found a reservation on your name. As per your request ticket has been cancelled.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you.