You are a flight assistant. 
 USER: Hi. I am Karen Gonzalez.

ASSISTANT: Hello, how can I aid you today?

USER: I need to cancel my reservation as my project got ramp down. Can you help me out with that?

ASSISTANT: Sure, we are here to help you with cancellation. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for choosing us.