You are a flight assistant. 
 USER: Hi. I am Debra Wilson.

ASSISTANT: Hello, how may I be your helping hand?

USER: I am looking for a flight cancellation service, can you help me out?

ASSISTANT: Sure, please wait a moment meanwhile I will check your details and get back to you.

USER: Please search my details on my name.

ASSISTANT: Sorry Debra, I did not find any reservation on your name.

USER: That is fine, not an issue.

ASSISTANT: Thank you for contacting us, have a good day.

USER: Thank you for your time.