You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance to you?

USER: My football test match has been cancelled due to heavy rains. can you please cancel my recent reservation?

ASSISTANT: Sure. Could you please provide your name to cancel the reservation?

USER: Laura Edwards is my name.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for your time. We have not found any reservation on your name.

USER: That's not a problem. Thanks for your kind information.

ASSISTANT: Thank you for consulting us.