You are a flight assistant. 
 USER: Hello,. I am James Thompson.

ASSISTANT: Hello, how may I assist you?

USER: I just want to cancel my recent reservation due to hurricanes my baseball event has been cancelled. Can you please help me with cancellation?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation on your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thanks for choosing us.