You are a flight assistant. 
 USER: Hi. I am Anna Wright.

ASSISTANT: Hello. How may I oblige you today?

USER:  I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.