You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: I am Edward Rodriguez. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Sure, let me check the status and get back to you.

USER: Ok.

ASSISTANT: No reservation was found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you.