You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kimberly Thomas here.

ASSISTANT: How may I aid you today?

USER: Due to some financial issues, I would like o cancel my recent reservation. Please help me out.

ASSISTANT: Sure, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Thomson, there are no active reservations to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching our service.