You are a flight assistant. 
 USER: Hi, I am Jacob Baker.

ASSISTANT: Hello, how can I assist you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you, please wait for a while.

USER: Ok.

ASSISTANT: We found a reservation on your name and we have cancelled successfully.

USER: Thanks for the help.

ASSISTANT: Thank you for approaching us.