You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Virginia Edwards.

ASSISTANT: How can I assist you?

USER: Due to some personal issues, I would like to cancel my journey. Can you please cancel my reservation?

ASSISTANT: Sure, I can help you with that. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Edwards, there is no reservation found under your name to do changes in that.

USER: It's ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.