You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Rebecca Gonzalez here. I want to cancel my ticket due to snow storm in my place. Could you help me out?

ASSISTANT: Sure, give me sometime.

USER: Take your time.

ASSISTANT: Thank you for your time. There is no reservation found according to your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for consulting us.