You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: My name is Jack Harris.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, we found a reservation in your name. Shall I proceed to cancel it?

USER: Yes, proceed.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.