You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ruth Thompson.

ASSISTANT: How can I assist you?

USER: I want to book a ticket from New York to Austin to meet my grandparents.

ASSISTANT: Please give your airport codes.

USER: My departure airport is EWR and destination airport is AUS.

ASSISTANT: What is your trip dates?

USER: I am departing on 08/20 and return on 08/22.

ASSISTANT: There is a flight for you with 1 connection. Shall I proceed?

USER: Please proceed for booking.

ASSISTANT: Your ticket is booked in 1012 flight.

USER: Thank you for your assistance.

ASSISTANT: Welcome.