You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation due to an emergency meeting. Can you please help me with this?

ASSISTANT: Sure, may I know your name.

USER: My name is Anna Robinson.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching our service.