You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER:  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: May, I know your good name?

USER: Janet Harris here.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Please proceed.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.