You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: I am Pamela Green.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for availing us.