You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I aid you today?

USER: Please book a ticket from NC-CLT to CA-OAK. Travelling dates are 03/05 to 03/07. I'm Lisa Evans.

ASSISTANT: Lisa Evans, Thanks for your details, please hold on for sometime. We found a 1002 UA plane with one connection. The fare is 100. Can I proceed?

USER: Please book a ticket.

ASSISTANT: Ok, your ticket has been booked.

USER: Thanks.