You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: Yes, I am Stephanie Carter.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: That's fine, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.