You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my reservation which was made on the name of Shirley Smith. Can you help me with it?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.