You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Joseph Garcia.

ASSISTANT: How can I help you?

USER: I would like to cancel my recent reservation due to heavy rainfall in my location.

ASSISTANT: Just a moment please.

USER: Sure, I will wait.

ASSISTANT: I am sorry no reservation found on your name?

USER: That's fine, not an issue.

ASSISTANT: Thank you.

USER: Thank you for reaching us.