You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need your help in cancelling my reservation as my exams got cancelled due to sudden death of my college head. Can you help me with that?

ASSISTANT: Sure, can I have your name please?

USER: Sure, my name is George Miller.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait for you response.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Not an issue, it might be done with another agency. Anyways thank you for the information.

ASSISTANT: Thank you for opting us.