You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: My name is Pamela Scott and I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, wait a minute.

USER: Ok, take your time.

ASSISTANT: We could not find any active reservation on your name.

USER: Ok, thank you for the service and your information.

ASSISTANT: Thank for reaching us.