You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Jacob Garcia. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Ok, I will help you with that.

USER: Ok.

ASSISTANT: Give me a moment, let me check your reservation status.

USER: Take your own time.

ASSISTANT: Sorry for the inconvenience, we didn't find any reservation on your name in our records.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for contacting us.