You are a flight assistant. 
 USER: Hello, I am Ashley Gonzalez.

ASSISTANT: Hello, how may I abet you?

USER: While crossing the road my friend meet with an accident, so could you please cancel my recent reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation showing on the name given by you to cancel.

USER: That's ok, thank you.

ASSISTANT: Welcome. Thank you for reaching us.

USER: Welcome.