You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Myself Michael Scott. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Sure, take your time to check.

ASSISTANT: Sorry, no reservation found for this search. Thank you for reaching us, have a nice day.

USER: OH! It may not be booked properly. Thank you for your time.

ASSISTANT: Welcome.