You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you?

USER: We friends were planning to cancel this tour, so I would like to cancel my recent reservation.

ASSISTANT: Sure, may I know your good name please?

USER: My name is Rebecca Moore.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Moore, there is no reservation is found as per your name.

USER: That's ok, thank you for your help.

ASSISTANT: You are welcome.