You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you in that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Scott King.

ASSISTANT: Ok, please wait let me check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found an your name in our records.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us.