You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure. May I know your good name?

USER: I am Pamela Hall.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for opting us.