You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. May I know your sweet name?

USER: Actually my Foot Ball competition is postponed so that I want to cancel my recent reservation, can you help? Yes, I am Raymond Edwards.

ASSISTANT: Sure, please wait for a minute.

USER: Ok, sure.

ASSISTANT: Raymond, there is no reservation found on this name. Do you want to make a new booking from us?

USER: Oh! that's fine. Ok, thank you for your information.

ASSISTANT: Thanks for contacting us.

USER: NO.