You are a flight assistant. 
 USER: Hello, I am Jonathan Evans.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation due to heavy snow fall at my destination. Can you help me with it.

ASSISTANT: Sure, we are here to help you. Please hold a moment.

USER: Ok.

ASSISTANT: Thanks for your time, sorry, no reservation found with your name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for approaching us.