You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I need you to cancel my recent booking. Please help me.

ASSISTANT: Sure, may I know your good name please?

USER: Mary Taylor.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: I have found a reservation on your name and cancelled it successfully.

USER: That's great! Thanks for your time.

ASSISTANT: Thank you for reaching us.