You are a flight assistant. 
 USER: Hello. I am Jacob Wright.

ASSISTANT: Hello, What can I do for you today?

USER: Due to some emergency problem, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in our database.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us.