You are a flight assistant. 
 USER: Hello, I am Carolyn Scott.

ASSISTANT: Hello, how can I support you?

USER: Due to some emergency work, can you please cancel my recent reservation?

ASSISTANT: Sure, I am happy to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patient, No reservation was found on your name.

USER: Ok. Thank you.

ASSISTANT: Thank you for choosing us.