You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation as my trip got cancelled due to bad weather conditions, so please help me to cancel.

ASSISTANT: Sure, we are here to assist you.

USER: Ok.

ASSISTANT: May I know your name to proceed further?

USER: Sure, I am Ronald Lopez.

ASSISTANT: Ok, please wait for a while, I will check the reservation on your name and revert to you.

USER: Sure.

ASSISTANT: Thank you for waiting, we did not find any reservation on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for connecting with us.