You are a flight assistant. 
 USER: Hello, myself Anna Smith.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, we are happy to help you. Please hold for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there are no active reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for availing us.