You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy snowfall in my region, I would like to cancel my existing reservation.

ASSISTANT: Ok, may I know your good name?

USER: My name is Michelle Edwards.

ASSISTANT: Sorry to inform you Edwards, there is no reservation found with your name.

USER: Ok, no issues. Thank you for responding quickly.

ASSISTANT: My pleasure.