You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to change my existing reservation due to bad weather condition, can you please help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can I have your good name please to check your reservation status?

USER: My name is Eric Lee.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Eric Lee, no reservation has found under your name to change.

USER: Not an issue, thank you.

ASSISTANT: Thank you for choosing us, have a good day.