You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: Due to an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you with that. May I know your name to check your previous reservation?

USER: Matthew Young here.

ASSISTANT: Pleas wait for a minute.

USER: Sure.

ASSISTANT: We regret to inform you that there is no reservation found on your name in our records.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching to our services, have a great day.