You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What assistance do you need from our agency?

USER: I have to cancel my reservation due to my planned trip got cancelled because of financial issues. Can you please help me with that?

ASSISTANT: Sure, I can help you to cancel your existing reservation.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Please check my reservation with my name Kenneth Edwards.

ASSISTANT: Ok, please give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: You are welcome Kenneth Edwards. Thank you for reaching our travel agency.

USER: Most welcome.