You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Shirley Garcia here.

ASSISTANT: Ok, please wait a minute I will get back to you.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, we  found  a reservation on your name and it has been cancelled as per your request.

USER: Thanks for the best service.

ASSISTANT: Thank you for reaching us, have  a good day.