You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Barbara Baker.

ASSISTANT: How may I aid you at this moment?

USER: I need to cancel my recent reservation, due to some health issue. Can you please help me out?

ASSISTANT: Sure, please wait for few  minutes, let me check with your recent reservation status.

USER: Sure, I will wait for your information.

ASSISTANT: There is no recent reservation found on your name.

USER: That's ok, no problem. Anyway thank you for checking.

ASSISTANT: Thank you for reaching us.