You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I am Betty Edwards. As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation.

ASSISTANT: Sure, we are here to help you to cancel you recent reservation. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, thanks for informing me.

ASSISTANT: Thank you for choosing us.