You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: Unfortunately, I would like to cancel my recently done reservation due to heavy floods. Can you please help me in this?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Emma Hernandez here.

ASSISTANT: Please give me a minute, I will find your existing reservation.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's fine.

ASSISTANT: Thank you for reaching us.

USER: Thank you for consulting us.