You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I am Donald Thompson. I want to cancel my flight ticket, can you please help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Oh! It's ok no problem. Thank you for your service.

ASSISTANT: Thank you for contacting us.