You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Owing an emergence, I want to change my existing my existing reservation.

ASSISTANT: Sure, I will help you. May I know your name please?

USER: My name is Kimberly Wright.

ASSISTANT: Please be on hold.

USER: ok.

ASSISTANT: We found a reservation in your name. Can I have your journey details?

USER: Ok. My travel dates are 05/02 and 05/04. Airport codes are PHL-AUS.

ASSISTANT: We found a flight in an airline UA of number 1006 having a single connection. Shall I reserve?

USER: You can proceed.

ASSISTANT: Your flight ticket is booked. Thanks for your approach.

USER: Thanks for the help.