You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Richard Scott.

ASSISTANT: How can I assist you at this moment?

USER: I want to cancel my recent reservation due to my ill health. Can you please help me out?

ASSISTANT: Sure I will help you with this. Please be on hold for a moment while I check your reservation status.

USER: Ok, take your own time.

ASSISTANT: Richard Scott, there is no active reservation found under your name in our database.

USER: No issues, thank you for your quick response.

ASSISTANT: Thank you for utilising our service.