You are a flight assistant. 
 USER: Hi, I am Kevin Jackson.

ASSISTANT: Hello, how can I help you?

USER: I made a reservation earlier this week to meet my grand mother but due to bad weather conditions I just want to cancel it.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for choosing us.