You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Due to some technical issues, my meeting place has been changed.

ASSISTANT: Sure, may I know your name?

USER: I am Thomas Thompson.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, Thank you.

ASSISTANT: Thank you for choosing us.