You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: On whose name, you want to cancel the reservation?

USER: Justin Wright here.

ASSISTANT: Sorry to say that, no reservation was found on your name to cancel.

USER: Not a problem, thank you.

ASSISTANT: Thank you for choosing us.