You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Sarah Thompson.

ASSISTANT: Thompson, how may I guide you?

USER: Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Sure Thompson, I will help you for that. Let me check your reservation in our database.

USER: Thank you for accepting my request.

ASSISTANT: Sorry to inform that no reservation is found on your name in our database.

USER: Not an issue, anyway thank you for your valuable information.

ASSISTANT: You are most welcome, thank you very much for contacting us.