You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Jason Hernandez here.

ASSISTANT: Sorry Jason, there is no reservation found as per your name to cancel it.

USER: Ok, not an issue. Thank you.

ASSISTANT: You are welcome.