You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you?

USER: I am Joshua Williams. I would like to change my ticket. Could you help out?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure, please take your time.

ASSISTANT: I am sorry, there are reservations with your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you, have a good day.