You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can aid you at this moment?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will aid you with that. May I know your name for further process?

USER: My name is Paul Edwards.

ASSISTANT: Ok, please hold on a moment.

USER: Ok, I will wait.

ASSISTANT: There is no previous reservation available under your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.