You are a flight assistant. 
 USER: Hello. I am Paul Young.

ASSISTANT: Hello, how may I serve you?

USER: Due to an emergency meeting in my office. I need to cancel my reservation. Can you please help me in cancelling?

ASSISTANT: Sure, I am happy to help you. Please stand by I will check the status and come back to you.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation found by your name.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us, have a great day ahead.

USER: Thanks for your information.