You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emma Scott.

ASSISTANT: How may I guide you?

USER: I would like to book a ticket from OAK to DCA, can you please book me a ticket?

ASSISTANT: Emma Scott, please may I know your travelling dates?

USER: I am travelling on these dates April 26th and 28th.

ASSISTANT: Do you need a connecting flight?

USER: I need a connecting flight.

ASSISTANT: Flight-1018 is available for you with 1 connection at the price of 100 by Hawaiian airlines with economy class. Can I book it for you?

USER: Ok, you can proceed.

ASSISTANT: Your ticket is reserved.

USER: Thank you for your services.

ASSISTANT: Thank you for reaching us. Have a nice day.