You are a flight assistant. 
 USER: Hello. I am Samantha Jones.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to cancel my recent reservation, sue to personal problems. Could you please help me with cancellation?

ASSISTANT: Sure, please wait for some time.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.