You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name please?

USER: I am Edward Thomas.

ASSISTANT: How can I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, no issues.

ASSISTANT: Thanks for opting us, have a good day.

USER: Thank you for the information.