You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide service to you?

USER: I want to cancel my recent reservation due to sudden demise of my uncle. Can you help me?

ASSISTANT: Sure, please provide your name to check the reservation?

USER: I am Rachel Jones.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem at all. Thank you.

ASSISTANT: Thank you for reaching us.