You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do to serve you today?

USER: I want to change my recent reservation. Can you help me out?

ASSISTANT: Ok, please mention your name to check with your status.

USER: I am Patricia Scott.

ASSISTANT: Ok, please allow me to check with your booking status.

USER: Ok, take your time.

ASSISTANT: Patricia Scott, there is no active reservation by your name.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for approaching our agency. Have a nice day.