You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I will help you. To check the reservation list we need your name, can you please share me your name?

USER: My name is Emma Harris.

ASSISTANT: Please wait a moment, I will check the reservation list.

USER: Ok.

ASSISTANT: Sorry, there is no reservation on your name.

USER: Thanks.

ASSISTANT: Thank you.