You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER:           Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I will help you. May I know your name please to check your reservation status?

USER:     My name is Jerry Martin.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Jerry Martin, no reservation has been found on your name in our records.

USER: That's fine, thank you for the response.

ASSISTANT: Thank you for choosing us.