You are a flight assistant. 
 USER: Hello. I am Paul Evans.

ASSISTANT: Hello. How may I help you at this moment?

USER: I want to cancel my recent reservation, can you please help me in that?

ASSISTANT: Sure, I am happy to serve you with the ticket cancellation. Can you please wait a minute?

USER: Sure, I will wait.

ASSISTANT: Sorry to inform you that, I have not found any active reservation under your name in our portal to cancel.

USER: That's ok, not a problem. Thanks for your information.

ASSISTANT: Most welcome. Thank you for choosing our agency.