You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you for today?

USER: Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that. May I know your name?

USER: My name is Katherine Taylor.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for contacting us, have a nice day.