You are a flight assistant. 
 USER: Hello, I am Virginia Martinez.

ASSISTANT: Hello, Virginia Martinez, how can I support you?

USER: Due to bad weather at my place I need to cancel my reservation, can you please help me out in cancelling?

ASSISTANT: Sure, we are happy to help you. Please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for your patience. Sorry for your inconvenience, we did not find any existing reservation based on your name.

USER: Ok, no issue. Thanks for your information.

ASSISTANT: Thank you for reaching us, we hope to serve you again.