You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will do that for you. Please be on hold, let me check your reservation status in our database.

USER: Sure.

ASSISTANT: For checking your reservation status, may I know your name?

USER: I am Nancy Moore.

ASSISTANT: Nancy Moore, I have not found any reservation under your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: You are welcome and thank you for reaching us.