You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER:  I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in cancellation?

ASSISTANT: Sure, may I know your good name please?

USER: I am Patrick Garcia.

ASSISTANT: There is no recent reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.