You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, please share your good name?

USER: Myself Ruth Hernandez.

ASSISTANT: Please stand by.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you.