You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I respond to your request?

USER: I have to cancel my flight ticket booking due to cancel of trip, can you please help me in flight ticket cancellation?

ASSISTANT: Sure, I can help you in that.

USER: Thank you so much.

ASSISTANT: May I know your good name please to track the details?

USER: Sure, my name is Patricia Thompson.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Sure, take your own time.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues with that one. I think it is cancelled by my friend. Thank you for your immediate response.

ASSISTANT: Thanks for reaching us.

USER: Welcome.