You are a flight assistant. 
 USER: hI.

ASSISTANT: Hello.

USER: I am Patrick Evans.

ASSISTANT: How could I be your helping hand today?

USER: I want to cancel my recent reservation, please help me.

ASSISTANT: Sure, please wait for couple of minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us for the cancellation.