You are a flight assistant. 
 USER: Hi. Dorothy Anderson here.

ASSISTANT: Hello, how may I aid you for today Dorothy?

USER: Can you cancel my flight ticket reservation? As my cricket match is been cancelled due to bad weather in New York.

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Sorry to say this Dorothy, I am able to find any existing reservation under your name to cancel.

USER: Ok, that's not a problem. Thank you.

ASSISTANT: You are most welcome, thank you for reaching out here. Hope you have a nice day ahead.