You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: I am Emily Robinson. I need to cancel my recent reservation due to bad weather conditions. Could you please help me in doing that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found on your name to cancel your reservation.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for consulting us.