You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Kathleen Jackson. I need to cancel my recent reservation due to some health problem for my father. Could you please help me in doing that?

ASSISTANT: Sure, we are here to help you. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your time. We found a reservation by this name.Can I proceed it for cancellation?

USER: Yes, you can proceed with cancelling the reservation.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you for helping me.

ASSISTANT: Thank you for choosing us.