You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me in this?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Sure, my name is Kathleen Thomas.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Kathleen Thomas, there is no active reservation found under your name to do cancellation.

USER: Ok, not an issue.

ASSISTANT: Thank you for choosing us.

USER: Anyways, thank you for your service.