You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Sharon Wilson.

ASSISTANT: How may I guide you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am here to help you. Please hold on a moment.

USER: Sure.

ASSISTANT: Sharon, no reservation has been found on your name in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us.