You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation, Can you help me out?

ASSISTANT: Sure, may I know your name?

USER: My name is Jeffrey Campbell.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry Jeffrey Campbell, no reservation is available by your name.

USER: Ok, no issues, thanks for the information.

ASSISTANT: Thank you for reaching us.