You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: May I know your name?

USER: My reservation was done under the name Justin Lopez.

ASSISTANT: Ok, as per our records there is no reservation found.

USER: That's ok, not an issue.

ASSISTANT: Thank you for choosing our agency.

USER: Anyways, thank you for the information.