You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: Due to an emergency, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure. I will help you with that. May I know your name for further process?

USER: Sure, This is Stephanie Carter.

ASSISTANT: Ok, please hold on a moment, I will check your reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Thank you for helping me with your service.

ASSISTANT: Thank you for reaching us.