You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Carol Lopez, I want to cancel my reservation as my plan to meet my friend is cancelled due to my bad health.

ASSISTANT: Ok.

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, we are here to help you. Please, stay online. I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: Thank you for your valuable time. I have found a reservation on your name. Can I cancel it?

USER: Sure, you can cancel my reservation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for cancelling my reservation.

ASSISTANT: Thank you for reaching us, have a great day.