You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER:  I am Edward Mitchell want to submit my records in college at CA-OAK. Can you book a ticket from NY-LGA?

ASSISTANT: Sure, please share me your travelling dates?

USER: My travelling dates are 05/18 and 05/20.

ASSISTANT: Do you have any specifications?

USER: I need a connecting flight.

ASSISTANT: Are you comfortable with two connections.

USER: No, do not proceed.

ASSISTANT: OK.

USER:  Thank you for availing me.

ASSISTANT: Thank you for reaching us.