You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I need to cancel my recent reservation, can you please help me?

ASSISTANT: May, I know your good name?

USER: Myself Brenda Adams.

ASSISTANT: We found the reservation on your name, are you sure you want to cancel it?

USER: Yes, please cancel my reservation.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.