You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Amy Parker.

ASSISTANT: How can I help you?

USER:  I want to change my ticket reservation that when I am booking a ticket it show's with a 2 lay by flight in my journey but due to an emergency, I need a 1 lay by flight to reach my terminus region, so can you please help me in modifying my recent ticket booking?

ASSISTANT: Sure, take your time. Sorry to say, there is no reservation  on your name in our database.

USER: Ok, that's fine. No issues with that one. Thank you for your immediate response.

ASSISTANT: Thank you for reaching us.

USER: Welcome.