You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I amend you today?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me in that cancellation?

ASSISTANT: Ok. Sure, we are here to help you. Let me know your name for cancelling your reservation.

USER: My name is Susan Robinson.

ASSISTANT: Thanks for providing your name. Sorry, there is no reservation found on your name in our database.

USER: Ok, no problem.

ASSISTANT: Thank you for availing us.

USER: Thanks for your information.