You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nicole Garcia.

ASSISTANT: How may I assist you today?

USER: I want to cancel my reservation due to sudden demise of my gran mother. can you help me?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: I could not find any reservation with your name.

USER: Ok, no issues. Thanks for your assistance.

ASSISTANT: Thanks for choosing us.