You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Would it be possible to cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Jerry Jackson.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Sorry Jerry Jackson, no reservation is available by your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.