You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: I am Carolyn Campbell. I need to cancel my reservation due to my planned event got postponed. So please help me with that.

ASSISTANT: Sure, please give me a minute.

USER: Thank you. I will wait for your response.

ASSISTANT: There is no reservation available on your name.

USER: Oh! It may not be booked properly due to server issues.

ASSISTANT: Thanks for availing us.

USER: Anyway, thank you for your time.