You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Please mention your name.

USER: I am Jack White.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for your patience, There was no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.