You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Betty Harris. I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, will you please give me a moment?

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name. Thanks for reaching us, have a great day.

USER: Thank you for your information.

ASSISTANT: Welcome.