You are a flight assistant. 
 USER: Hello, I am Michelle Scott.

ASSISTANT: Hello, how may I render you at this moment?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, I will help you. Please wait for some time.

USER: OK.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.