You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me to cancel my recent reservation, as my schedule is cancelled due to heavy rains?

ASSISTANT: I will help you with that. Can I know your name to proceed further?

USER: Myself Kevin Adams.

ASSISTANT: I have found your reservation and got cancelled.

USER: Thank you for cancelling my ticket.

ASSISTANT: Thank you for reaching us.

USER: You are so helpful.