You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation because of some personal work.

ASSISTANT: May I know your good to cancel your reservation?

USER: Sure, my name is Susan Wright.

ASSISTANT: There is no reservation found on your name. Thank you for approaching us.

USER: Ok, no problem. Thank you for your information.