You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Please help me to book a flight ticket from MSP to CLT.

ASSISTANT: May I know your travel dates?

USER: My travel dates are 07 to 09 of Aug.

ASSISTANT: Do you prefer connecting flight?

USER: I need a direct flight.

ASSISTANT: Do you have any other specifications?

USER: No.

ASSISTANT: May I know your good name?

USER: I am Anthony Parker.

ASSISTANT: Sorry, no flights are available in this route as per your requested dates.

USER: It's ok, not a problem, thank you.

ASSISTANT: Thank you for reaching us.