You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: My name is Andrew Hall. Owing to an emergency I want to cancel my recent reservation, will you help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: Sorry to say this Hall, I have not found any reservations under your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching out here. Hope you have a great day ahead.