You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of service you are expecting from us?

USER: I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me out?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: On whose name the reservation is done?

USER: Sure, my name is Kimberley Wright.

ASSISTANT: Please wait for a second.

USER: Sure.

ASSISTANT: Sorry for the inconvenience, there is no reservation found on your name in our records.

USER: That's ok, no problem. Anyway thank you for checking.

ASSISTANT: Thank you for choosing us.