You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you aid me with cancellation?

ASSISTANT: Sure, may I know your good name?

USER: Ok, you can check my reservation on the name of Samantha Martinez.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: We found your active reservation and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for approaching us.