You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Jonathan Perez, I would like to cancel my recent reservation because of some personal work, can you help me with this?

ASSISTANT: Sure Perez, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Ok fine, I will wait for a your response.

ASSISTANT: Sorry Jonathan Perez, no reservation has found under your name to cancel.

USER: That's fine not a problem, thanks for your information anyways.

ASSISTANT: Thank you for choosing us, have a good day.