You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, can I know your good name?

USER: Daniel Smith here.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you.