You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you today?

USER: I want to cancel my reservation, due to my health issues. So please help me in the cancellation.

ASSISTANT: Sure, we are here to help you. Please provide your good to go with cancelling?

USER: I am Edward Evans.

ASSISTANT: Please wait for a moment, I will check the reservation data base and revert to you.

USER: Sure.

ASSISTANT: Thank you for your precious time, there is no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for availing our service.