You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please help me with my flight ticket cancellation process?

ASSISTANT: Sure, will you mention your name for checking the reservation status?

USER: Thank you and my name is Barbara Carter.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Welcome, have a great day.