You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please help me to cancel my ticket?

ASSISTANT: Sure, may I know you name?

USER: My name is Larry Wright.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching our service.