You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Ashley Smith. I am planning to attend business meeting at AUS, can you please help me with booking a flight ticket from PHX?

ASSISTANT: Sure, can you share your trip dates?

USER: Sure, I would like to take off on Mar 19 and return on Mar 21.

ASSISTANT: Do you have any preferences?

USER: I would like to return during evening time.

ASSISTANT: Do you have any other specifications?

USER: I need a flight with 1 connection.

ASSISTANT: There is a connecting flight with number 1002 in airline Southwest, the fare is 100 in economy class. Can I book it?

USER: Yes, please proceed with the booking.

ASSISTANT: Your ticket is reserved, the depart time is 4:00 AM and return time is 22:00 PM.

USER: I appreciate your help, thank you.

ASSISTANT: Thank you for reaching us.