You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I am Catherine Hernandez. I am suffering from bad health, please cancel my flight ticket.

ASSISTANT: Just a minute , I will check the status and let you know.

USER: Sure.

ASSISTANT: We are very happy to inform you that there is a flight found on your name. Shall I proceed for cancellation?

USER: Yes.

ASSISTANT: Your cancellation has been done.

USER: Thanks for you help.

ASSISTANT: Thank you, have a nice day.