You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what sort of help are you seeking from me?

USER: My exams got postponed, can you please help me in cancelling my reservation?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: May I know your good name to track the details?

USER: I am Benjamin Robinson.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: There is a reservation found on your name, Are you sure shall I proceed for cancellation?

USER: Yes, please proceed to cancel.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thanks for choosing us.