You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you aid me with that?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Kindly mention your name.

USER: I am Richard Jackson.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for availing us.