You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Susan Phillips.

ASSISTANT: Susan, how can I assist you?

USER: I am planning to travel from AUS to IAH.

ASSISTANT: Sure, shall I help you in booking your flight ticket?

USER: Yes, please.

ASSISTANT: Ok, please provide me your trip dates.

USER: My travelling dates are 09/02 to 09/04.

ASSISTANT: There is a direct flight available with Southwest airlines, is that ok for you?

USER: Proceed for booking.

ASSISTANT: Your ticket is confirmed and your flight number is 1027.

USER: Thank you for your help.

ASSISTANT: You are most welcome.