You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to airline agency. How can I assist you?

USER: Due to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure. Let me know your good name to check your reservation.

USER: Kenneth Thompson here.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: We found that there is no reservation available with your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for contacting us.