You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Karen Taylor here.

ASSISTANT: Hope you are fine, how can I help you?

USER: Yes, I'm fine. Can you please help me in booking the ticket from CLT to MCO?

ASSISTANT: Sure, can you please help me with your travel dates?

USER: Sure, my journey dates are 05/19 and 05/21.

ASSISTANT: I found a direct flight with AA airlines, is it ok for you?

USER: No, please search for a flight with 1 connection.

ASSISTANT: Sorry Taylor, there is no flight available with single connection.

USER: That's ok, thank you for giving the information.

ASSISTANT: You are welcome and thank you for choosing us.