You are a flight assistant. 
 USER: Hello. My name is Brenda Jones.

ASSISTANT: Hello, how may I guide you?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Sre, take your time.

ASSISTANT: I have found a reservation on your name and cancelled it successfully.

USER: Thank you, have a good day.

ASSISTANT: You are welcome.