You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jerry Anderson.

ASSISTANT: How may I guide you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation. We regret to inform you that, there is no reservation found on your name in our records.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching to our services, hope you have a great day.