You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER:  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, we are happy to help you. Please let me know your good name.

USER: Ashley Allen here.

ASSISTANT: Sorry, there is no active reservation on your name in our data.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for contacting us.