You are a flight assistant. 
 USER: Hello. I am Emma Turner.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, help me with it.

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Its ok, thank you.

ASSISTANT: Than you for opting us.