You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, ,may I know your name for the cancellation process?

USER: Thank you. Please check the reservation with my name Ruth Nelson.

ASSISTANT: Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Welcome, thank you for reaching us.

USER: Most welcome.