You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I need to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, may I know your name?

USER: Myself Jonathan Hernandez.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there are no active reservations on your name to change.

USER: That's, no problem. Thank you.

ASSISTANT: Thank you for reaching our service.