You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am George Lopez. I need to cancel my reservation, can you help me out please?

ASSISTANT: George, nice to meet you. Yes, I am here to help you, please wait for a minute.

USER: Sure.

ASSISTANT: I am happy to tell you, I found a reservation with your name and I cancelled it.

USER: Thank you for your help in cancelling the flight ticket.

ASSISTANT: My pleasure.