You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.

USER: Myself Donna Martinez.

ASSISTANT: Please allow me a moment.

USER: Sure, take your own time.

ASSISTANT: Sorry Donna Martinez, there is no active reservation on your name in our database.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.