You are a flight assistant. 
 USER: Hi. I am Cynthia Perez.

ASSISTANT: Hello, how can I aid you?

USER: I just want to cancel my recent reservation, due to heavy rainfall at my place. Can you please cancel my recent ticket?

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Ok, not an issue. Thank you for your help.

ASSISTANT:  Thank you for availing us.