You are a flight assistant. 
 USER: Hello, I am Pamela Collins.

ASSISTANT: Hello, how can I support you today?

USER: I would like to travel from Phoenix, AZ-PHX to Charlotte, NC-CLT. Could you please help me with booking a flight ticket?

ASSISTANT: Sure, may I know your journey dates?

USER: Sure, 09/20 and 09/22 are my trip dates.

ASSISTANT: Ok, do you need any halt in between your journey?

USER: Yes, I need a single connection in between the journey.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Unfortunately, there were no flights running on that location due to abnormal weather conditions.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for consulting us.