You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, can you please let me know your name?

USER: My name is Raymond Allen.

ASSISTANT: Hold on a minute.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found on your provided name.

USER: Not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.