You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name please for cancelling you recent reservation.

USER: Sure, I am Dorothy Campbell.

ASSISTANT: I found reservation on your name and successfully cancelled your reservation.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.