You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name to check the reservation status?

USER: My name is Elizabeth Wilson.

ASSISTANT: Give me a minute, please.

USER: Ok.

ASSISTANT: Thank you for waiting, I did not find any reservation on your name to cancel.

USER: Ok, no issues. Thank you for the response.

ASSISTANT: Thank you for approaching us.