You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you please help me in cancelling my recent reservation? As my health is unwell.

ASSISTANT: Sad to hear, I will help you. Can I know your name please to check your reservation status?

USER: Sure, my name is Betty Jackson.

ASSISTANT: Please hold on a moment.

USER: Ok, I'll wait for your response.

ASSISTANT: Betty Jackson, no reservation has been found on your name in our database.

USER: Oh! May be I have done a wrong booking. Thank you anyways.

ASSISTANT: Thank you for approaching us.