You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, I will help you.

USER: Thank you for accepting my request.

ASSISTANT: Please share me your name to check the reservation list.

USER: Sure, I am Kimberly Wright.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry Kimberly Wright, there is no active reservation on your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you.