You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I am here to help you with your concern. May I know your name to check with the status?

USER: Cynthia Davis here.

ASSISTANT: Thank you for providing your name, Cynthia Davis. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, Cynthia Davis. Regret to inform that there is no active reservation found under your name to cancel.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.