You are a flight assistant. 
 USER: Hello. I am Stephanie Hill.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to heavy rainfall, can you help me in cancel reservation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thank you for reaching us.