You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation, can you help me?

ASSISTANT: Sure, we are glad to help you. Can I have your good name?

USER: Michael Phillips here.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for availing us.