You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I am here to help you. Can you please mention your name?

USER: My reservation was done under the name Laura Wright.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for opting us.