You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Rebecca Phillips. Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for availing us.

USER: Thank you.