You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: I am Timothy Turner. Owing to an emergency, I need to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel your reservation.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thanks for opting us.