You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my recent reservation, can you help me in doing that?

ASSISTANT: Sure, I am here to help you. Can I have your good name?

USER: I am Nicholas Davis.

ASSISTANT: Sorry, there is no active reservation on your name in our data.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for contacting us.