You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I need to cancel my recent reservation, as my FIFA finals got cancelled due to bad weather. Can you help me with it?

ASSISTANT: Sure, I will help you with that. May I know your name for further process?

USER: I am Christine Clark.

ASSISTANT: Ok, please hold on a moment, I will check your previous reservation status.

USER: Ok.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Ok, thank you for your response.

ASSISTANT: Thank you for contacting us, have a nice day.