You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My holiday trip has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, Please provide me your name to proceed further.

USER: My name is Shirley Jones.

ASSISTANT: There is no reservation found with your name.

USER: That's ok, not an issue.

ASSISTANT: Have a nice day.

USER: Anyways, thank you for the information.