You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my existing reservation, which is done recently. Can you please help me out?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you for considering my request.

ASSISTANT: May I know your name please?

USER: Myself  Paul Gonzalez.

ASSISTANT: Wait a moment please.

USER: Sure, I will wait for your response.

ASSISTANT: Paul Gonzalez, we haven't found any reservation under your name in our database.

USER: Not an issue with this one, anyway thank you for the information.

ASSISTANT: Thank you for choosing us.