You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my reservation as I am leaving for delegates, can you please help you out?

ASSISTANT: Sure, I am happy to help you. Can you please let me know your good name?

USER: Donna Young here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is a reservation found on your name and it has been cancelled successfully.

USER: Ok, thank you for your services.

ASSISTANT: Thank you for availing us.