You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my reservation which was done two days ago. Can you help me?

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: My name is Kenneth Anderson.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Kenneth Anderson, I am really sorry to say that there is no reservation found on your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for understanding. Thank you for reaching us. Have a great time.