You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I aid you?

USER: Due to some political issues, my plan to conduct a religious festival at my home town got cancelled.

ASSISTANT: Ok.

USER: So, I need your assistance in cancelling my earlier reservation.

ASSISTANT: Sure.

USER: Ok.

ASSISTANT: May I know your name?

USER: I am Kenneth Parker.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you.