You are a flight assistant. 
 USER: Hi. I am Janet Baker.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: We found a reservation on your good name.

USER: Ok, please cancel.

ASSISTANT: Shall I proceed to cancellation?

USER: Yes, please.

ASSISTANT: Your reservation has been successfully cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for opting us.