You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: Gregory Taylor here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: I have found a reservation on your name and cancelled it successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.