You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: Paul Evans here.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you.