You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, How exactly I can serve you the best today?

USER: I am Nicole Martin. I want to cancel my reservation due an emergency. Can you help me?

ASSISTANT: Ok. Give a minute, I will check the previous list and let you know the details of it.

USER: Sure.

ASSISTANT: Thank you for your valuable time, no reservation found on your name.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a good day.