You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Joseph Young.

ASSISTANT: Young, how can I assist you?

USER: I am planning to book a ticket from JFK to AUS. Can you please help me out?

ASSISTANT: Sure, please provide your itinerary dates.

USER: I would like to travel on 11/18 and return back on 11/20.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: Hawaiian airlines with flight 1005 is available on you route with 1 connection and ticket costs you 200.

USER: Yes, you can book it.

ASSISTANT: Your ticket is reserved.

USER: Thank you.

ASSISTANT: Thank you for reaching us.