You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Kathleen Rodriguez. Can you cancel my reservation which I did last week?

ASSISTANT: Sure, I will help you to cancel your reservation. Please give me a moment.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: That's ok, not a problem. Thank you for helping me.

ASSISTANT: Welcome, have a nice day.