You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Stephanie Williams this side, can you help me to cancel my ticket?

ASSISTANT: Ok, hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: Sorry Williams, there are no flight tickets reserved on your name.

USER: Ok, no issues. Thank you for reaching us.

ASSISTANT: Thank you for reaching us, have a good day.

USER: For help.

ASSISTANT: Welcome.