You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: I want to cancel my recent reservation, due to ill health. Can you please help me?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: My name is Patricia Taylor.

ASSISTANT: Please give me a minute.

USER: Sure, take your own time.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I cancel it?

USER: Ok, please cancel it.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.