You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Joshua Evans here.

ASSISTANT: How can I assist you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure. Will please wait a moment, I will check your reservation status?

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.

ASSISTANT: Thanks for reaching us, have a great day.

USER: Welcome.