You are a flight assistant. 
 USER: Hello, I am Jessica Phillips.

ASSISTANT: Hello Jessica Phillips, how may I aid you for the day?

USER: Owing to an emergency I want to cancel my recent reservation, so can you aid me in cancellation?

ASSISTANT: Sure, we are here to make your work ease. Please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for your patience, we did not find any reservation based on your specified name.

USER: No problem, thank you.

ASSISTANT: Thanks for opting us, have a nice day.