You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Myself Susan Thompson. I want to cancel my reservation due to my health issues, can you help me?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok, I will be waiting for your response.

ASSISTANT: Susan, there is no reservation found under your name.

USER: Oh! Thank you for checking anyways.

ASSISTANT: You are welcome. Thank you for contacting us.