You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with the cancellation?

ASSISTANT: Sure, may I know your name to cancel your reservation?

USER: Sure, I am Emily Phillips.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for opting us.