You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you now?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?

ASSISTANT: Sure, I will assist you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Brian Wright, is my name.

ASSISTANT: Please be on hold. Sorry, we did not find any reservation in your name.

USER: Ok, not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your service.