You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my recent reservation due to some issues, can you help me in doing that?

ASSISTANT: Sure, may I know your good name please?

USER: I am Paul Rodriguez.

ASSISTANT: Please wait a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation on your name to cancel.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for approaching us.