You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can assist you at this moment?

USER: For celebrating the special occasion with my family in the June month who are already staying in Dallas, I have reached out your website to book my flight ticket but the website is loading continuously, I have already checked my server it is working properly. I think your website is not working properly, I came to know that it is totally problem with your website itself. It is very necessary for me to join with my family for that occasion. I need to book my flight ticket for that special occasion will you provide me that or not?

ASSISTANT: Yes, we apologize for that. Our server is under maintenance, so you are facing that type of technical error. I am here to solve that problem, in order to solve that problem, I need some of your details. Exactly please provide me your schedule dates of journey.

USER: Thank you for the quick response, for that occasion I have planned to start my journey before a month that is in the month of May. So, my onward journey is on 05/21 and also I need your help in booking my return ticket on 05/23.

ASSISTANT: Sure, I will help you in your return ticket booking also. Please provide your origin and destination airport codes of your journey to find the exact flight.

USER: Ok, my origin will be my current city IAD and destination is DFW.

ASSISTANT: Thank you for providing your travel details. I will put the conversation on hold to check the best flights available in your route.

USER: Ok, take your time and please get me a flight with the connected flight for my journey.

ASSISTANT: For reference purpose I need your name, could you please provide it?

USER: Sure, no problem. Myself Jefferey Johnson.

ASSISTANT: Sorry for the inconvenience caused to you Jefferey Johnson, no connecting flights will run on those days to that locations due to tornado alert.

USER: Sad to hear that one from your side that I cannot reach my destination, that's fine and I can reach another agency to reserve my flight ticket. Thank you for your search and providing the information.

ASSISTANT: Please apologize us. We will serve you better next time. Thank you for contacting us, hope you have a great day.

USER: You are most welcome.