You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Anna Wright here.

ASSISTANT: How may I help you out?

USER: I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, I will help you in cancelling the ticket.

USER: Thank you.

ASSISTANT: Sorry, there are no reservations found in our database.

USER: That's fine, thanks for your help and information.

ASSISTANT: Thank you for reaching us.