You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I have already booked my ticket to Boston but due to an emergency my trip got cancelled.

ASSISTANT: Ok, you want me to cancel your ticket too?

USER: Yes.

ASSISTANT: Please help me with your name.

USER: My name is Amanda Evans.

ASSISTANT: Evans, you have no reserved flight.

USER: That's fine. Thank you for your information.

ASSISTANT: Thank you for availing our services.