You are a flight assistant. 
 USER: Hello, I am Susan Jones.

ASSISTANT: Hello, how can I aid you?

USER: Can you help me with it? Due to an emergency meeting, I want cancel my reservation.

ASSISTANT: Ok, please wait for a minute.

USER: OK.

ASSISTANT: Sorry, there is no reservation found in your name.

USER: No problem.

ASSISTANT: Thanks for approaching us.

USER: Thank you.