You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I would like to cancel my recent reservation because I received a emergency call from my hospital. Can you help me in this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Ruth Thompson.

ASSISTANT: Ok, Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no active reservation on your name.

USER: Ok, thanks for sharing the information.

ASSISTANT: Thank you.