You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I help you?

USER: I want to change my recent reservation, Can you please help me in that?

ASSISTANT: Sure, can I have your name please?

USER: My name is Carolyn Hernandez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for opting us.