You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, I am happy to help you in ticket cancellation.

USER: Thank you.

ASSISTANT: May I know your name for checking purpose?

USER: Sure, myself Amanda Anderson.

ASSISTANT: As per your request, there is no reservation found for the user name when I have checked to cancel you previous ticket.

USER: Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us, have a nice day. Most welcome.

USER: Most welcome.