You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: My name is Thomas Moore. Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Sure, please wait for a while, I will check with your details.

USER: That's fine.

ASSISTANT: Sorry Moore, there is no active reservations showing on your name.

USER: That's fine.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.