You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, May I know your name?

USER: Sure, I am Jonathan Gonzalez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for reaching us.