You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. May I know your name please?

USER: My name is Amy Roberts.

ASSISTANT: How can I aid you?

USER: I want to travel to Las Angeles LAX for my birthday with my family from SFO.

ASSISTANT: Ok Amy, please provide the departure and arrival dates?

USER: My preferable dates are from 04/11 to 04/13.

ASSISTANT: Ok, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: I'm happy to inform you that there is a flight 1016 available with 1 connection, can I proceed?

USER: Please proceed with the booking.

ASSISTANT: Ok Amy, I have booked your ticket with UA airlines.

USER: Thank you for helping me out.

ASSISTANT: Thank you, hope you enjoy your trip.