You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Myself Susan Scott. I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Thank you for accepting my request.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Most welcome.