You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT:  To proceed further, can I have your name please?

USER: Sure, myself Frank Adams.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.

USER: That's ok, no problem. Anyway thank you for checking out.

ASSISTANT: Welcome Frank Adams.