You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am happy to help you. Can I have your good name to proceed further?

USER: My name is George Carter.

ASSISTANT: Sorry, there is no active reservation on your name in our data.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for choosing us.