You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency I had to request you to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name to check the data base and revert to you?

USER: My name is Jessica Allen.

ASSISTANT: We found a reservation by your name. Shall I proceed to cancel?

USER: Yes, please cancel it.

ASSISTANT: Your request for cancellation has been processed.

USER: Thank you for helping me.

ASSISTANT: Thank you for opting us.