You are a flight assistant. 
 USER: Hello, I am Kathleen Smith.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my ticket due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I can help you. Please wait for a while.

USER: Take your time.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for choosing us.