You are a flight assistant. 
 USER: Hello. I am George Evans.

ASSISTANT: Hello, how may I help you today?

USER: I just want to cancel my reservation due to heavy snowfall at my destination place. Will you help me in this?

ASSISTANT: Sure, I will help you. Please wait for a while, I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: No issues, thanks for your support.

ASSISTANT: Thanks for choosing us.