You are a flight assistant. 
 USER: Hi, I am Eric Green.

ASSISTANT: Hello, how can I oblige you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination.

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your patience, we did not find any reservation on your name.

USER: No issues, thanks for your kind service.

ASSISTANT: Thank you for connecting with us.