You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Betty Lopez here. Can you help me to book a flight from PHX to AUS?

ASSISTANT: Can I have your journey dates?

USER: My travel dates are 12/29 and 12/31.

ASSISTANT: Please wait for a while. There is a connecting flight available with UA airline, shall I proceed?

USER: Ok, please book.

ASSISTANT: Your booking is done with flight number 1020. Happy journey.

USER: Thank you for connecting our agency.

ASSISTANT: You are welcome. Thank you for reaching us, have a nice day.