You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for taking my request.

ASSISTANT: May I know your name please?

USER: I have reserved it on the name of Angela White.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.