You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, let me know your good name to proceed further.

USER: My name is William Young.

ASSISTANT: Please wait a while.

USER: OK.

ASSISTANT: Thank you for your time. There is no reservation found according to your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for approaching us.