You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Rachel Jones. I want to change my reservation, can you help me?

ASSISTANT: Sure, I will help you.

USER: Thanks.

ASSISTANT: Sorry, there is no reservation with your name to change further.

USER: That's fine. Anyway, thank you.

ASSISTANT: Thank you for approaching us, have a great day.