You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you for today?

USER: I want to cancel my reservation due to bad weather condition, can you help me with it?

ASSISTANT: Sure, please provide your name to check the details of your reservation?

USER: Yes, you can call me as Emily Jones.

ASSISTANT: Sorry Emily, in my database I didn't found any details regarding your reservation.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for approaching us. Have a nice day.