You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: Owing to an emergency, I had to request for this cancel reservation. Myself Eric Young.

ASSISTANT: Sure, I will help you with that. Please wait for a moment, while I check for the reservation.

USER: Ok.

ASSISTANT: Thanks for the waiting, there is no any reservation found on your name.

USER: Ok, no issue.Thank you for contacting us. Thank you for your help.