You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your name to proceed further?

USER: I am Sarah Rodriguez.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: I found your reservation and successfully cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.