You are a flight assistant. 
 USER: Hello, I am Patricia Johnson.

ASSISTANT: Hello, how may I address you?

USER: I want to book a ticket from IAH to OAK for attending music festival.

ASSISTANT: Ok, may I know your travelling dates?

USER: My travelling dates are 03/27 to 03/29.

ASSISTANT: We found a direct flight with your request.

USER: Sorry, I am in need of a flight with single connection. Thank you for your information.

ASSISTANT: Ok, thanks for contacting us. Have a nice day.