You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled.

ASSISTANT: Ok.

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Lisa Lopez.

ASSISTANT: Please, wait a while.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for contacting us.

USER: Thanks for the information.