You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need you to cancel my recent booking, please help me.

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: On my name, Gary Jones.

ASSISTANT: Please allow me a moment.

USER: Sure, take your time.

ASSISTANT: I found your reservation and successfully cancelled your reservation.

USER: Thank you very much.

ASSISTANT: Thank you for reaching us.