You are a flight assistant. 
 USER: Hi, I am Anna Thompson.

ASSISTANT: Hello. What can I do to make your experience better with us?

USER: Please help me with booking a flight ticket from ORD to PHX.

ASSISTANT: Sure, we are glad to help you in booking. Do you need a break in between your journey?

USER: Yes, I need a break.

ASSISTANT: Kindly share your fare preference.

USER: I can afford up to 1000.

ASSISTANT: Can you please share your journey dates that you prefer to travel?

USER: Travel dates are 12/19 and 12/21.

ASSISTANT: Thank you for providing your details, please wait for a while.

USER: Ok.

ASSISTANT: Thank you for waiting, we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for availing us.