You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, I will help you. Can you please tell me your name?

USER: Myself Scott Miller.

ASSISTANT: Miller, please wait for a while.

USER: Sure.

ASSISTANT: Miller, I haven't found your previous reservation to cancel further.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for reaching us.