You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Due to health issues, I need to cancel my recent reservation. Please help me with that.

ASSISTANT: Ok, please can I know your name to proceed?

USER: My name is Ryan Edwards.

ASSISTANT: Ok, thank you for waiting. Sorry as per your need I can not cancel the reservation because there is no flight ticket been found on your name in our records.

USER: Ok, thank you for your information.

ASSISTANT: Thank you choosing our agency, have a safe trip.