You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Elizabeth Robinson.

ASSISTANT: Thanks for connecting with us, how can I help you?

USER: I met with an minor accident, so I can't able to take the flight. Can you cancel my reservation?

ASSISTANT: Sure, I'll be glad to help you.

USER: Ok.

ASSISTANT: Please just wait for a moment. Sorry Elizabeth, there is no reservation found by your name. Do you want any more information please?

USER: It's fine. Thank you for your information.

ASSISTANT: Thank you and get well soon.