You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, can you help me with your name to proceed?

USER: My reservation was done under the name Betty Roberts.

ASSISTANT: Sorry, no reservation found on your name to cancel in my database.

USER: That's ok, not an issue.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Anyways, thank you for the information.