You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Amy Lopez here.

ASSISTANT: How can I assist you at this moment?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure Lopez, I am ready to help you with that.

USER: Thanks for that.

ASSISTANT: Please wait a moment to check your reservation status. Sorry  Amy Lopez, no reservation has found under your name to cancel.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for choosing us, have   a good day.