You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Betty Martinez.

ASSISTANT: Nice to meet you Betty.

USER: Can you please make a reservation from SFO to PHL?

ASSISTANT: Sure, tell me your travel dates please?

USER: Sure, my travelling dates are Feb 26 - Feb 28.

ASSISTANT: Thanks for your patience. I have found American airlines which flies with one connection.

USER: I need a direct flight, can you please recheck with this?

ASSISTANT: Thanks for waiting. But I am sorry to say that there are no flights available with zero connection.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you.