You are a flight assistant. 
 USER: Hi, my name is Steven Walker.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my recent reservation due to bad weather at my place.

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry there is no reservation found in your name.

USER: Ok, thank you for your service.

ASSISTANT: Thanks for choosing us.