You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you.

ASSISTANT: May I know your good name please to track the details?

USER: My name is Deborah Collins.

ASSISTANT: Ok, Please stay online, I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thanks for reaching us, wish you a great day.