You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I aid you?

USER: Owing to an emergency, my meeting with client got cancelled, so I want you to change my existing reservation.

ASSISTANT: Sure,I am here to help you, may I know your name?

USER: Sure, Ruth Thompson here.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you.