You are a flight assistant. 
 USER: Hello. Mary Scott here.

ASSISTANT: Hello,  what service that you are looking from my side?

USER: I want to spend some more time with my family members, so can you help me cancelling?

ASSISTANT: That's good Scott, I am happy to help you.

USER: Ok.

ASSISTANT: Actually, we could not found any ticket booked on your name to cancel it.

USER: Ok, no issues.

ASSISTANT: Is there any other help that you need?

USER: No need, thank you for your quick response.

ASSISTANT: Ok, thank you for your valuable time in communicating with us.