You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I am Sandra Davis. Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in my cancellation?

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Not an issue. Thank you for your kind response.

ASSISTANT: Have a good day.