You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER:  I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name to check your details in our database?

USER: Sure, I am Frank Gonzalez.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.