You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: I am Edward Thompson, Due to heavy rainfall I want to cancel my recent reservation.

ASSISTANT: Sure. Please wait a moment, I will check the available reservation with your name to cancel it.

USER: Ok.

ASSISTANT: Thank you for waiting, We found a reservation with your name. Shall I proceed for cancellation?

USER: Yes, you can proceed to cancellation.

ASSISTANT: Ok, Your reservation has been cancelled.

USER: Thank you, for your good service.

ASSISTANT: Thank you for approaching us, Have a great day ahead.