You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you for the day?

USER: I am Anna Martinez. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I am mirthful tom help you with that reservation cancel.

USER: Thank you.

ASSISTANT: Please hold for a while, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting, but I am sorry to tell you that there is no active reservation found with your name in our reservation list to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: You are welcome, thank you for reaching our agency.