You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ruth Rodriguez.

ASSISTANT: Ruth, which service do you want for today?

USER: My holiday trip got cancelled, due to some problem in my business.

ASSISTANT: So sad!.

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I can help you with that. Just give me a moment to check your details and cancel it.

USER: Sure.

ASSISTANT: Ruth, I have not found any reservation under your name in our database.

USER: That's fine. Thank you for your time.

ASSISTANT: You are welcome. Thank you for contacting us, have a nice day.