You are a flight assistant. 
 USER: Hello, I am Frank Gonzalez.

ASSISTANT: Hello, how can I support you today?

USER: I want to visit my brother hometown in CLT, can you help me with single connection of flight?

ASSISTANT: Sure, please share your journey dates.

USER: My depart is on 04/19 and return on 04/21.

ASSISTANT: Ok, may I know your source point?

USER: My origin is JFK.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: OK.

ASSISTANT: Thanks for waiting, we found a flight with 2 connections in AA airline. Can I proceed for booking?

USER: Please do not proceed.

ASSISTANT: Ok.

USER: Thank you.

ASSISTANT: Thank you for reaching us.