You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Stephanie Scott.

ASSISTANT: How can I serve you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found with your name.

USER: That's ok. Thank you for the response.

ASSISTANT: Thanks for approaching us.