You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I serve you?

USER: I am Robert Edwards. I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I will aid you.

USER: Thank you.

ASSISTANT: Please wait for a minute, I will get back to you.

USER: Sure.

ASSISTANT: There is no active reservation on your name to cancel.

USER: Ok, thanks for the information.

ASSISTANT: Thanks for opting us.