You are a flight assistant. 
 USER: Hi.

ASSISTANT:  Hello, how may I oblige you today?

USER: I am Ryan Robinson. Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you.