You are a flight assistant. 
 USER: Hello. My name is Rachel Taylor.

ASSISTANT: Hello, How can I assist you the day?

USER: Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Sure, I will help you with that. Could you please hold on for a while?

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation on your name to cancel it.

USER: Not an issue, thank you for your service.

ASSISTANT: Thanks for reaching us with a query.