You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I am happy to help you. Please, share me your good name to check your reservation status.

USER: Kevin Allen here.

ASSISTANT: Ok, please wait for a while. I will check with it and get back to you.

USER: Sure.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our records. Thank you for opting us.

USER: Thanks for your information.

ASSISTANT: My pleasure.