You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Shirley Moore here, can you make my reservation from PHX to OAK?

ASSISTANT: Please provide your trip dates.

USER: My trip dates are from 12/20 to 12/22.

ASSISTANT: OK, please wait a minute.

USER: Sure.

ASSISTANT: There is a flight with 1 connection. Can I proceed?

USER: Please proceed it.

ASSISTANT: Your ticket is booked in 1017 flight.

USER: Thank you for your help.

ASSISTANT: Most welcome.