You are a flight assistant. 
 USER: Hello, I am Margaret Hall.

ASSISTANT: Hello, how can I help you today?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you please help me with that?

ASSISTANT: Sure, we are here to help you to cancel your reservation. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for contacting us.