You are a flight assistant. 
 USER: Hi. Scott Wright here.

ASSISTANT: Hello Scott, how can I help you today?

USER: Can you change my exiting reservation which I have done previously with my name.

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status.

USER: Sure, get back with the status of my reservation.

ASSISTANT: Scott, I did not find any reservation with your name in my database.

USER: It's ok, not an issue for me. Anyway thanks for checking.

ASSISTANT: Thank you for reaching us.