You are a flight assistant. 
 USER: Hi, I am Raymond Smith.

ASSISTANT: Hello. How can I render you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Raymond Smith no reservation found on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us, have a nice day.