You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with cancellation?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: Ruth Davis is my name.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for giving your valuable time, but there is no reservation found on your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you so much for connecting with us.