You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I be your helping hand today?

USER: My plan to attend a surgery got cancelled as if now I request you to cancel my recent reservation, Can you do this?

ASSISTANT: Yes, We can proceed with the process. Please may I know your good name?

USER: My name is Kevin Smith.

ASSISTANT: Ok, Wait a moment I will check and let you know.

USER: Ok.

ASSISTANT: Thank you for waiting, There is no recent reservation found on your name.

USER: Ok, Thanks for the information.

ASSISTANT: Thank you for approaching us, Have a great day.