You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you today?

USER: Owing to an emergency I had to request for this cancelling reservation. Can you help me out in this with the name of Amy Gonzalez?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for choosing us.