You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Due to heavy rains my cricket match has been cancelled, so I want to change my reservation. Can you help me to change my reservation?

ASSISTANT: Sure, please let me know your name to check the current status.

USER: I am Jacob Young.

ASSISTANT: There is nor reservation found with your name.

USER: Ok, no issues. Thanks for your kind service.

ASSISTANT: Have a good day.