You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I oblige you today?

USER: I could not attend the Baby Shower program in my hometown due to sudden meeting in my office. Will you help me to cancel my recent reservation?

ASSISTANT: Sure, I am glad to help you. May I know your name to trace your details?

USER: Sure, my name is Shirley Lopez.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for choosing us.