You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Scott Mitchell.

ASSISTANT: What service do you want from us?

USER: I want to cancel my reservation, due to heavy rainfall in New York.

ASSISTANT: Ok, I will help you.

USER: Thank you.

ASSISTANT: Can you please wait a moment? Sorry, there is no reservation found under your name to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome.