You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Ashley Martinez.

ASSISTANT: Nice to meet you Ashley.

USER: I would like to change my reservation as I am leaving to my hometown, can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can you spare a minute, so that I can check your reservation status.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under the name Ashley Martinez.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for approaching us.