You are a flight assistant. 
 USER: Hi. I am Ashley Lewis.

ASSISTANT: Hello, how may I support you?

USER: I want to cancel my resent reservation as my trip got canceled due to my health issues. Can you help me in cancellation?

ASSISTANT: Sure, let me check the current status and revert you.

USER: Sure.

ASSISTANT: We could not find any reservation by your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.