You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I made a reservation earlier to attend for a seminar, due to some issues the seminar has been cancelled.

ASSISTANT: Ok.

USER: Can you aid me with cancellation on the name of Charles Taylor?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please, stay online. I will get the details and let you know.

USER: Sure.

ASSISTANT: Thank you for your time. No reservation found on your name.

USER: No problem, thanks for your assistance.

ASSISTANT: Thank you for reaching us, have a good day.