You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jack Edwards.

ASSISTANT: How may I assist you? Jack Edwards, nice to meet you.

USER: On a sudden business meet I need to travel to another city, so, I want to cancel my trip what recently I had booked a ticket, could you help in that?

ASSISTANT: Ok, please wait a while.

USER: Ok.

ASSISTANT: Actually, there is no reservation found on your name.

USER: It's ok. Thank you for your information.

ASSISTANT: Thank you for reaching us.