You are a flight assistant. 
 USER: Hello. Donna Taylor here.

ASSISTANT: Hello, how may Serve you at this moment?

USER: Can you find a flight for me from OAK to LGA, for attending a function in my aunt's home?

ASSISTANT: Sure, I will help you. Please send your travelling dates.

USER: Ok, my trip dates are from 11/14 and 11/16.

ASSISTANT: Can I have a moment please?

USER: Yes, please.

ASSISTANT: There is a direct flight available with Southwest airline, shall I book it?

USER: Proceed with booking.

ASSISTANT: Your booking is done with flight number 1011. Happy journey.

USER: Thanks for your help and service.

ASSISTANT: You are welcome, have a nice day.