You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: To proceed further, we need your name.

USER: I am Christine Young.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.