You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: Steven Williams here.

ASSISTANT: Welcome to flight booking agency Williams.

USER: Due to emergency, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am oblige to help you with that.

USER: Thanks for that.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Ok, I will wait.

ASSISTANT: Sorry to inform you that, there is no reservation on your name in our records.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for approaching us, have a great day.