You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation due to cancel of my new house warming ceremony. Can you please help me?

ASSISTANT: Sure, may I know your name to proceed?

USER: Sure, Barbara Brown here.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.