You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Andrew Phillips here.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: No issue, thanks for the information.

ASSISTANT: Thank you for choosing us.