You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be a help for you?

USER: I need to cancel my flight ticket to New York, can you please help me with that?

ASSISTANT: Sure, I am delighted to help you.

USER: That's nice to hear.

ASSISTANT: Do you know the date and reservation number?

USER: Yes, I have booked it yesterday. It'll be under Joseph Jackson, could you please check with this?

ASSISTANT: Alright, I will check with this details. Please be on hold.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry, I haven't found any active reservation under your name in our portal.

USER: No problem, may be my brother have cancelled my ticket.

ASSISTANT: Alright.Would you like to schedule another flight?

USER: No, but I will be back to you soon. Happy to have a nice discussion with you.

ASSISTANT: Thank you for opting us.

USER: I am so thankful for the information.