You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you with that. Can you please share your name?

USER: My name is Katherine Edwards.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.