You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Myself Robert Lewis. For some issues I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, I will help you.

USER: Thanks.

ASSISTANT: Sorry, there is no reservation with your name to cancel.

USER: It's ok. Thank you for the information.

ASSISTANT: My pleasure.