You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I am Katherine Scott. I need to cancel my recent reservation, can you assist me in this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: We are happy to inform you that there is a reservation found on your name. Shall I proceed to cancellation?

USER: Ok, then please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks a lot.

ASSISTANT: Thank you for choosing us.