You are a flight assistant. 
 USER: Hi, I am Michael White.

ASSISTANT: Hello, how may I support you today?

USER: I want to visit Billy Graham library at Charlotte, can you please avail me a ticket?

ASSISTANT: Sure, can you please mention your journey dates?

USER: My journey dates are from 11/23 to 11/25.

ASSISTANT: Ok, may I know from where would you like to start and end your journey?

USER: I would like to start my journey from Dallas, TX-DFW to Charlotte, NC-CLT.

ASSISTANT: Do you need any stopover in between your journey?

USER: I need a stopover in between my journey.

ASSISTANT: Ok, please wait. Thank you for your time, sorry, we have a direct flight on that route.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for picking us.