You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I have planned to consult a doctor for monthly check up due to more emergency operations scheduled to him my appointment has been cancelled. help me in cancelling my reservation. Can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: Kevin Harris here.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, no reservation found with your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for opting us.