You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my reservation due to heavy snow at my place, so that please help me to cancel.

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Kindly please share your name.

USER: Sure, I am Jeffrey Brown.

ASSISTANT: Thanks for providing your name, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name to cancel it.

USER: No problem, thanks for your prompt response.

ASSISTANT: Thank you for choosing us.