You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Jerry Martin.

ASSISTANT: Sure, may I know your journey dates?

USER: I want to book a ticket from JFK to OAK to meet my uncle, can you help me in booking?

ASSISTANT: Ok.

USER: I am departing on 11/16 and return on 11/18.

ASSISTANT: There is a connecting flight with number 1005 in airline Delta.

USER: Please proceed for booking.

ASSISTANT: Your ticket is reserved.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.