You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: I am Nancy Young.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation as my sudden trip with friends got cancelled. Will you help me in cancelling my ticket?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Thank you. Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: Ok, thank you for quick response.

ASSISTANT: Thank you for reaching us.