You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: My reservation was done under the name Scott Edwards.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, I have found your reservation and I have cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.