You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Please assist me to change my active reservation.

ASSISTANT: Sure, may I know your name?

USER: Myself Sandra Miller.

ASSISTANT: Wait a minute.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.