You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me with booking a flight ticket from DFW to OAK?

ASSISTANT: Sure, help me with the trip dates?

USER: Trip dates are Aug 13 and 15.

ASSISTANT: May I know your good name please?

USER: My name is Donna Hernandez.

ASSISTANT: Do you have any preferences?

USER: I need a connecting flight.

ASSISTANT: We found a flight in an airline Southwest with 1011 number having a single connection in an economy class. Shall I reserve it for you?

USER: You can proceed with booking.

ASSISTANT: Your flight ticket has been booked.

USER: Thank you.

ASSISTANT: Thank you for reaching us.