You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My Adventure trip has been postponed, Can you please change my existing reservation?

ASSISTANT: Ok, may I know your name to check your reservation status?

USER: Sure, I am Amy Young.

ASSISTANT: There is no reservation found with your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thanks for consulting us.