You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: My business meeting has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I would be happy to help you  with that. May I know your name please?

USER: My reservation was done under the name Jonathan Lopez.

ASSISTANT: I am sorry to say that there is no reservation found under your details.

USER: That's ok, no issues.

ASSISTANT: Thank you for contacting us.

USER: Anyways, thank you for the information.