You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Yes, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Daniel Carter.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.