You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you at this minute?

USER: I want to cancel my ticket due to dense fog in my place.

ASSISTANT: Ok, I am happy to help you with that. Can I know your good name?

USER: Ashley Carter here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no active reservation on your name in our records.

USER: No problem, thank you.

ASSISTANT: Thank you for consulting us.