You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me in cancellation?

ASSISTANT: Sure, may I know your name?

USER: I made a reservation on the name Emily Gonzalez.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: Ok, no problem. Thanks for your help.

ASSISTANT: Thanks for availing us.