You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: My name is Shirley Turner. I want to cancel my reservation due to health issues.

ASSISTANT: Ok. Please wait I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No issue, thank you for your service.

ASSISTANT: Thank you for approaching us.