You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. I hope you are good today, how can I help you?

USER: Virginia Phillips here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you. Please wait a while.

USER: Ok, I will wait.

ASSISTANT: I have found a reservation on your name, shall I cancel the reservation?

USER: Please proceed for cancel.

ASSISTANT: Your ticket is cancelled.

USER: Thanks for helping me.

ASSISTANT: Thank you for contacting us, I hope you have liked our services.