You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you?

USER: I want to cancel my recent reservation, due to sudden demise of my granny.

ASSISTANT: Ok.

USER: Can you help me in this?

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Ryan Thompson.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no active reservation on your name.

USER: Ok, Thank you for the response.

ASSISTANT: Thank you.