You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best assist you?

USER: Can you please cancel my reservation due to technical issues?

ASSISTANT: Sure, may I know your good name?

USER: Thomas Carter is my name.

ASSISTANT: Please wait a while. I will check the reservation list.

USER: Sure.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: No issues, thanks for your service.

ASSISTANT: Thank you for consulting us.