You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER:  I need to change my existing reservation as my exams got postponed, Can you please help me with that?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: Virginia Perez here.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Sure.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal to make changes further.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for reaching us.