You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Lisa Edwards. Can you please reserve me a flight ticket to Dallas, DFW from Charlotte, CLT?

ASSISTANT: Sure, please share your journey dates?

USER: My planned journey dates are 05/07 and 05/09.

ASSISTANT: Do you need any other requirements?

USER: There should be a lay by in between my journey.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: We found a direct flight in Hawaiian airlines, shall I proceed?

USER: Do not proceed, I need a connecting flight.

ASSISTANT: Ok.

USER: Thank you for your response.

ASSISTANT: Thank you for choosing us.