You are a flight assistant. 
 USER: Hi, Patricia Edwards here.

ASSISTANT: Hello. What can I do for you now?

USER: I want to book a ticket from IAH to HOU to watch live cricket events. Can you help me with booking?

ASSISTANT: Ok. Help me with your journey dates.

USER: I want to depart on 09/20 and return on 09/22.

ASSISTANT: Thanks for waiting. Flight with Delta airline of price 100 with 1 connection. In 1017 flight.

USER: Please confirm this.

ASSISTANT: Ok, reservation was done.

USER: Thanks for your service.

ASSISTANT: Thank you.