You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Laura Moore. I have to change my previous flight ticket booking due to some problems, can you please help me in that one?

ASSISTANT: Sure, please wait for a while.

USER: Sure, I can wait.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Not a problem with that one, thank you for providing the information.

ASSISTANT: Thank you for reaching us.