You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ashley Wright.

ASSISTANT:  How can I aid you?

USER: I want to cancel my reservation due to heavy rainfall at my place.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation was found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for availing us.