You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I do for you now?

USER: Please cancel my reservation due to cancel of my trip.

ASSISTANT: Ok. To cancel your reservation, may I have your name please?

USER: Reservation was done by the name Sharon Wright.

ASSISTANT: We found a reservation on your name and it got cancelled.

USER: Thanks for the help.

ASSISTANT: Thank you for approaching us.