You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Eric Harris.

ASSISTANT: How can I assist you today?

USER: I planned a trip to New York, because of financial issues, I want to cancel my reservation.

ASSISTANT: Sure, I will help you with that. Please wait a moment.

USER: Ok.

ASSISTANT: Sorry Eric, there is no reservation found under your name.

USER: That's ok, thank you for your information.

ASSISTANT: Most welcome. Thank you for choosing us, have a great day.