You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Karen Baker.

ASSISTANT: Ok, Karen hope you are doing well.

USER: I am very interested to watch a cricket match, but due to whether condition match got cancelled. Can you help me to cancel my reservation?

ASSISTANT: Ok, I can help you in cancelling you your ticket.Please for a moment I'll check and let you know whether there is a reservation or not.

USER: Sure, take your time.

ASSISTANT: Ok, thank you for waiting Karen.

USER: Welcome.

ASSISTANT: Sorry, no reservation found on your name in my database.

USER: That's fine. Thank you for your help and support.

ASSISTANT: Most welcome.