You are a flight assistant. 
 USER: Hello, I am James Adams.

ASSISTANT: Hello, how may I assist you today?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you help me with it?

ASSISTANT: Sure, we are glad to serve you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: OK.

ASSISTANT: Thank you for your time, we found a reservation on your name. Shall I proceed to cancel?

USER: Please cancel it.

ASSISTANT: Sure, your ticket has been cacnelled.

USER: Thank  you for the help.

ASSISTANT: Thank you for approaching us.