You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation on the name of James Phillips due to heavy floods at my destination place, so please help me in this.

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No issues, thanks for your response.

ASSISTANT: Thanks for reaching us.