You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to some personal work at my home town, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am James Perez.

ASSISTANT: Please hold on, I will check your name on the reservation list and get you back.

USER: Sure, I will wait.

ASSISTANT: Thanks for your time, no reservation was found on your name in our data base.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for approaching us.