You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, I decided to cancel my recent reservation. Could you help me in this?

ASSISTANT: Sure, I will help you in cancelling a ticket. Please let me know your name.

USER: Sure. Myself Kathleen Harris.

ASSISTANT: Ok, please hold for a while.

USER: Sure.

ASSISTANT: No reservation was found on your name to proceed with cancellation.

USER: Not an issue. Thank you for your quick response.

ASSISTANT: Thank you.