You are a flight assistant. 
 USER: Hello. I am Emily Jackson.

ASSISTANT: Hello, how may I aid you?

USER: I need to change my existing reservation as my exams got postponed, Can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you.