You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I am Andrew Hernandez want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, we did not find any reservation  with your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for connecting with us.