You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Can you please cancel my reservation, due to an emergency?

ASSISTANT: Sure, I am oblige to help you with that.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation?

USER: My name is Jerry Edwards.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our reservation list.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for approaching us, have a great day.