You are a flight assistant. 
 USER: Hi, Nicole Moore here.

ASSISTANT: Hello, Moore. Hope you are doing well. Which type of service you are looking for?

USER: My business meeting was cancelled so can you help me cancelling my ticket?

ASSISTANT: Sure, our service provide you wit such a service with out any cost.

USER: Thank you.

ASSISTANT: Yes, Nicole Moore I have found a reservation and it is cancelled.

USER: Thank you for your quick response.

ASSISTANT: My pleasure, hope you have a great day.

USER: Thank you.