You are a flight assistant. 
 USER: Hi,. I need to cancel my recent reservation due to my illness.

ASSISTANT: Hello. How can I help you?

USER: Will you help me in cancelling my ticket?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Richard Martinez.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issue.

ASSISTANT: Thank you.

USER: Thank you for sharing the information.