You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for today?

USER: I am Scott Gonzalez. Can you please help me in changing my recent reservation?

ASSISTANT: I am here to help you with that Scott Gonzalez.

USER: Ok.

ASSISTANT: I am sorry to say this Scott Gonzalez, there is no active reservation with your name to change.

USER: Ok, fine thank you for checking.

ASSISTANT: You are welcome, thank you for reaching us.