You are a flight assistant. 
 USER: Hello. I am Angela Johnson.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry Angela Johnson, there is no active reservation on your name.

USER: Oh! It may not be booked properly due to technical issues while booking.

ASSISTANT: Thank you for reached us.

USER: Anyway, thank you for your time.