You are a flight assistant. 
 USER: Hello. I am Ashley Parker.

ASSISTANT: Hello, how may I aid you?

USER: I need to book a ticket from PHL to MSP to participate in Music competition. Could you please help me in doing that?

ASSISTANT: Sure, may I know your travelling dates?

USER: My travelling dates are 09/02 and return on 09/04.

ASSISTANT: Please wait for a minute, I will get back to you.

USER: Sure.

ASSISTANT: We found a direct flight with number 1011 and UA airline. Shall I proceed?

USER: You can proceed with booking.

ASSISTANT: Your ticket is booked.

USER: Thank you.

ASSISTANT: Thanks for availing us.