You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Do you need any assistance from our side?

USER: Please see if there is any possibility to cancel my ticket, as I will be not able to catch my flight on the date which my ticket has booked as I am going to another place on that day. Can you please help in my ticket cancellation?

ASSISTANT: Sure, we are gleeful to help you.

USER: Thank you.

ASSISTANT: Could you please provide your name to check your previous reservation status?

USER: Sure, my name is Frank Lopez.

ASSISTANT: Ok Lopez, please be on hold to check.

USER: Yes, please go ahead.

ASSISTANT: Thank you for waiting.

USER: It's alright.

ASSISTANT: I have found found your reservation and there is a cancellation charge, the remaining amount will be credited to your account. Is it ok for you?

USER: Yes, I am ok with your policy. You can proceed with cancellation.

ASSISTANT: I have successfully cancelled your reservation.

USER: Thank you for cancelling my ticket and I appreciate your great service.

ASSISTANT: Thank you for approaching us, have a great day.

USER: Most welcome.