You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can assist you today?

USER: Due to health issue, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I can help you with that. May I know your name for checking your previous reservation status?

USER: Sure, my name is Kenneth Phillips.

ASSISTANT: Just give me a moment, I will check your reservation status.

USER: Sure.

ASSISTANT: There is no reservation available on your name Kenneth Phillips.

USER: That's ok, thank you.

ASSISTANT: You are welcome.