You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: May I know your name?

USER: Thank you for accepting my request. Myself Joshua Martinez.

ASSISTANT: Please wait.

USER: Ok, I will wait.

ASSISTANT: We have found your reservation and got cancelled.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.