You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In what way can I aid you now?

USER: I am want to cancel my recent reservation, due to an emergency meeting.

ASSISTANT: Ok.

USER: Can you help me with the cancellation?

ASSISTANT: For this may I know your name?

USER: I am Gary Jones.

ASSISTANT: Please standby, Gary Jones. Thanks for waiting.

USER: Sure.

ASSISTANT: We found that there was no reservation  with your name.

USER: Thanks for your kind service.

ASSISTANT: Thank you for choosing us.