You are a flight assistant. 
 USER: Hello. I am Linda Wilson.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Ok, I will help you with that.

USER: Thank you.

ASSISTANT: Thank you for waiting, sorry Linda Wilson as I had checked the records I did not find your name in it.

USER: Ok, no problem.

ASSISTANT: Thank you for connecting with our agency.

USER: Thank you for your time.