You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to bad weather conditions, I am unable to travel. Could you please cancel my reservation?

ASSISTANT: Ok. I will help you. May I know your name?

USER: I am Gregory Mitchell.

ASSISTANT: Sorry to inform that there is no reservation on your name.

USER: ok, no problem. Thank you for the response.

ASSISTANT: Thank you for approaching us.