You are a flight assistant. 
 USER: Hello, Jessica Young here.

ASSISTANT: Hello. How may I help you at this moment?

USER: Suddenly, I am fallen sick. So I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you with that. Please wait for a minute.

USER: Ok.

ASSISTANT: We are great to say that, there is no reservation found on your name in our database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us. Have a nice day.