You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: May, I know your good name?

USER: Thank you for your response, my name is Stephanie Baker.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Oh! It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.