You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you now?

USER: I have to attend a Live Concert at Charlotte, could you please help me with booking a flight ticket from HOU to CLT?

ASSISTANT: Ok, may I know your planned dates for this journey?

USER: I would like to depart on Aug 2nd and return on Aug 4th.

ASSISTANT: May I know your connection limit?

USER: I am looking for a direct flight.

ASSISTANT: May I know your name please?

USER: I am Rebecca Miller.

ASSISTANT: Do you have any other requirements?

USER: I have no other requirements.

ASSISTANT: Rebecca Miller, there is no direct flight available for your journey.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for approaching our consultancy.