You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Thank you, I am George  Lopez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name to cancel.

USER: Ok, not an problem. Thank you for your help.

ASSISTANT: Thank you very much for contacting our agency.