You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I amend you today?

USER: I am Kenneth Carter. Please book a flight to Oakland, OAK.

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Where are you heading from?

USER: I am heading from Los Angeles, LAX.

ASSISTANT: Help me with your trip dates.

USER: The travel dates are 12/04-12/06 to meet my grand parents.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: We found a direct flight. Shall I proceed?

USER: Do not proceed. Thank you.

ASSISTANT: Thank you for reaching us./.