You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to change my existing reservation which was reserved last week. Could you please help me?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: I am Emily Campbell.

ASSISTANT: Ok, please wait while I'll check your reservation status.

USER: Sure.

ASSISTANT: Emily Campbell, there is no active reservation found under your name to do modifications in that.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for choosing us.