You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?

ASSISTANT: May I know your name?

USER: Sure, Catherine White here.

ASSISTANT: I found your reservation and I have cancelled it.

USER: Thank you for your help.

ASSISTANT: Thanks for choosing us, have a good day.