You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you please cancel my reservation, due to cancel my trip with friends?

ASSISTANT: Sure. May I know your name please?

USER: My name is Jennifer Harris.

ASSISTANT: Wait for a moment please?

USER: Sure.

ASSISTANT: Thanks for your time. Sorry I have not found your flight reservation to cancel it.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you.