You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to book a ticket from JFK to OAK. Could you book a ticket?

ASSISTANT: Sure, may I know the travelling dates?

USER: Depart is by Aug, 5 and return date is Aug, 7.

ASSISTANT: Do you have any connection limit?

USER: I would prefer connecting flight.

ASSISTANT:  Are there any other specifications?

USER: I prefer business class.

ASSISTANT: May I know your name?

USER: My name is Sharon Wilson.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Thanks.

ASSISTANT: Thank you for availing us.