You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kathleen White.

ASSISTANT: How can I assist you at this moment?

USER: I need to book a flight ticket to OAK from LGA in the month of march. Can you please assist me in booking me a direct flight for my journey?

ASSISTANT: Sure, I will help you with this. Can you please provide your travel dates to proceed further?

USER: Thank you for reacting positively, my travel dates are 03/23 and 03/25.

ASSISTANT: Wait a moment please.

USER: Sure, take your time.

ASSISTANT: Kathleen White, there are no flight services available on this route with direct connection.

USER: Not an issue, I will go with my booking with another agency. Anyways thank you for the information.

ASSISTANT: Thank you for utilising our service.