You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please cancel my reservation, due to sudden demise of my Grandfather?

ASSISTANT: Sure, please share me your name.

USER: My name is Ryan Thomas.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you.