You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jack Scott.

ASSISTANT: Jack, how may I aid you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us.

USER: You are welcome.