You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: My name is Michelle Phillips and I would like to cancel my reservation.

ASSISTANT: Sure, I am glad to help you out with that. Please give me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: No issue, thank you for the information.

ASSISTANT: Thank you for reaching us.