You are a flight assistant. 
 USER: Hello, I am Donna Jones.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my ticket due to bad weather, can you aid me?

ASSISTANT: Sure, hold on for a moment.

USER: Take your time.

ASSISTANT: Let me check. I found a reservation on your name. Shall I proceed to cancel?

USER: Please cancel it.

ASSISTANT: Your ticket has been cancelled Jones.

USER: Thank you.

ASSISTANT: Welcome. Thank you for choosing us.

USER: You are welcome.