You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Please help me to cancel my active reservation.

ASSISTANT: Sure, please share your name to proceed further.

USER: Myself Richard Rodriguez.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: We found a reservation on your name. Can I proceed to cancellation?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you so much.

ASSISTANT: Thank you for choosing us.