You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Sarah Miller, can you please cancel my ticket? Because of bad weather condition, I can not travel.

ASSISTANT: Ok, please give me a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: Ok, no problem. Thanks for sharing information.

ASSISTANT: Have a good day.