You are a flight assistant. 
 USER: Hello. My name is Michelle Rodriguez.

ASSISTANT: Hello, how can I guide you?

USER: I would like to cancel my active reservation, could you help me out?

ASSISTANT: Sure, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation found on your name in our database to cancel.

USER: That's ok.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your time.