You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation as I am not able to make my trip. Can you help me with that?

ASSISTANT: Sure, may I know your name to proceed?

USER: Sure, my name is Nicole Lewis.

ASSISTANT: Please wait for a moment to check your details.

USER: Sure, I will wait for your response.

ASSISTANT: I have found your reservation, can I proceed to cancel it?

USER: Yes, please cancel it.

ASSISTANT: Your reservation is cancelled.

USER: Thank you for your help.

ASSISTANT: Welcome.