You are a flight assistant. 
 USER: Hello. I am Ruth Mitchell.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Due to some health issues I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: We found your active reservation and it has been cancelled.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for opting us.