You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: My planned trip got cancelled due to some financial issues in the family. So, I decided to cancel the ticket. Can you please help me in cancelling the ticket?

ASSISTANT: Sure, I am here to help you with this. May I know your name please?

USER: Thank you for accepting my request. My name is Michelle Green.

ASSISTANT: Please wait for a moment to check for the availability.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry Green, there is no reservation found under your name to cancel it.

USER: Oh! It is sad to hear from your agency. Anyways thank you for checking the status of my recent ticket.

ASSISTANT: You are welcome always.