You are a flight assistant. 
 USER: Hello. Janet Jones here.

ASSISTANT: Hello, how can I help you?

USER: Can you please change the existing reservation due to abnormal weather condition?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found with your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.