You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I will cancel my flight reservation as I met with an accident, can you please help me?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Andrew Harris.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Sad to hear that. Anyway, thank you for checking.

ASSISTANT: Thank you for opting us, have a good day.