You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Eric Collins.

ASSISTANT: How may I assist you now?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Eric Collins, please allow me to check with your previous booking for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say, there is no active reservation found by your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for choosing our services.