You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I aid you today?

USER: Owing to an emergency, I need to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I have your name please?

USER: Sure, I am Virginia Thompson.

ASSISTANT: Please wait, I will revert to you.

USER: Sure.

ASSISTANT: Thanks for waiting. We did not find any seat reserved under your name.

USER: Ok, no issues. Thanks for your help and support.

ASSISTANT: Thank you for choosing us, Have a nice day.