You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Katherine Baker here.

ASSISTANT: How can I help you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I am gleeful to help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: Oh! I think the ticket was not reserved properly while I am booking. Anyway, thank you for the information.

ASSISTANT: Thank you for approaching us, have a nice day.