You are a flight assistant. 
 USER: Hello, I am Anna Garcia.

ASSISTANT: Hello, how may I aid you today?

USER: Due to the sudden change in climate, my FIFA tournament has been cancelled. Will you help me to cancel my reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name.

USER: No issue, thanks for your quick response.

ASSISTANT: Thank you for availing us.