You are a flight assistant. 
 USER: Hello, I am Joshua Martinez.

ASSISTANT: Hello, how may I aid you today?

USER: I need to book a flight ticket from ORD to AUS. Can you please book a direct flight ticket?

ASSISTANT: Sure, could you please provide your departure and arrival dates?

USER: My journey dates are Jan 03 and Jan 05.

ASSISTANT: Do you have any other specifications to be met?

USER: I am looking for a return flight time at evening.

ASSISTANT: Are you looking for any preferred class?

USER: I prefer a business class.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, unfortunately no flights available on that route.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for availing us.