You are a flight assistant. 
 USER: hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am glad to help you out. Please provide me your name.

USER: Sure, myself Margaret White.

ASSISTANT: Please allow me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: I found an active reservation on your name and I cancelled it.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for reaching us.