You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I assist you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, May I know your name?

USER: My name is Janet Scott.

ASSISTANT: Please give a minute.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for availing us, Have a nice day.