You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that. May I know your name to check your reservation status?

USER: Sure, my name is Rebecca Adams.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thank you waiting, there is no reservation found on your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.