You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I would like to cancel my reservation due to sudden demise of my uncle. Please help me with it.

ASSISTANT: Sure. To cancel your ticket may I have your name please?

USER: Reservation was done by the name Matthew Evans.

ASSISTANT: Ok. We found that there is no reservation with your name.

USER: Ok, Thanks for the information.

ASSISTANT: Thank you for approaching us. Have a good day.