You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you help me to cancel my recent reservation due to personal problems?

ASSISTANT: Please share your name to proceed further?

USER: I am Carolyn Anderson.

ASSISTANT: There is no active reservation found under your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.