You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my reservation due to bad weather condition, can you assist me in cancellation process?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Christine Miller.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name in our data base.

USER: No problem, thank you for searching.

ASSISTANT: Thank you for contacting us.