You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what is the help are you expecting from me?

USER: I would like to cancel my reservation because of delay in my exams.

ASSISTANT: Sure, may I know your name please for further process?

USER: Myself Jack Hall.

ASSISTANT: Sorry Jack, there is no reservation found on your name.

USER: Ok, no problem with that.

ASSISTANT: Do you want any other help from me?

USER: No, just thanks for checking my reservation.

ASSISTANT: Thank you for your information.

USER: You are welcome.