You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, Please hold on. May I know your name?

USER: My previous reservation has done with the name Samuel Young.

ASSISTANT: Let me check your ticket status in our website.

USER: Sure, take your own time.

ASSISTANT: Sorry, no reservation is found by your name.

USER: Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.

ASSISTANT: Thank you for contacting us.