You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you at present?

USER: Due to heavy snowfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are here to help you with cancellation. May I know your name?

USER: Sure, I am Timothy Nelson.

ASSISTANT: Ok, please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Thanks for your time, we found a reservation on your name and it is successfully cancelled.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for reaching us.