You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: Can you cancel my recent reservation which I have done?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, I am Emma Phillips.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name to cancel.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for opting us.