You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to bad weather, I want to cancel my reservation.

ASSISTANT: Ok.

USER: can you help me?

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting. May I know your good name for checking purpose.

USER: Rachel Martin here.

ASSISTANT: OK. There is no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you.