You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Paul Williams.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry Paul Williams, no reservation is available by your name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for contacting us.