You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I be your helping hand?

USER: I am Virginia Wilson. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Will you help me in cancelling the reservation?

ASSISTANT: Sure. Please hold on for a moment, I will check the reservation with your name. Thank you for waiting, there is no reservation available with your name.

USER: Thanks for your service.

ASSISTANT: Thank you for reaching us.