You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: I am Steven Hill.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We found a reservation on your name, as per your request I cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.