You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,.

USER: I am Emily Young.

ASSISTANT: How can I aid you?

USER: I just want to cancel my reservation, due to sudden demise of my grandfather. Can you please help me out?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thanks for holding on, we found a reservation on your name and it has been cancelled successfully.

USER: Thank you for cancelling my reservation.

ASSISTANT: Thanks for approaching us, hope to serve you again.