You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Larry Allen. Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure Larry Allen, please wait a moment.

USER: Sure.

ASSISTANT: Sorry there is no reservation on your name.

USER: No worries, thank you for your information.

ASSISTANT: Thank you.