You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your good name?

USER: Virginia Taylor here.

ASSISTANT: We found a reservation on your name, shall I cancel it?

USER: Please proceed to cancel.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for opting us.