You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, help me in that?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: I am Eric Evans.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Ok.

ASSISTANT: We found reservation on your name and your ticket has been cancelled.

USER: That's ok, thank you.

ASSISTANT: Thanks for approaching.