You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please guide me with flight ticket cancellation process?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please mention your name to proceed further.

USER: I am Joseph Taylor.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation on your name and it is cancelled successfully.

USER: Thank you for your help in my flight ticket cancellation process.

ASSISTANT: Thank you for choosing us.

USER: Welcome.