You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My reservation was done under the name Karen Harris.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say, that there is no reservation found as per your name to change it.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are welcome.