You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to an emergency to my mother, she is not able to attend her board meeting. Can you please check is there any reservation on the name of Brian Hernandez?

ASSISTANT: Sure, May I know for which reservation you are looking for?

USER: I am looking for cancellation of her ticket.

ASSISTANT: Ok, please give me a minute.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name.

USER: That's Ok, no problem. Thanks for your help.

ASSISTANT: Thank you for availing us.