You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Due to heavy snow-storms, my exams was cancelled. For that I want to cancel my recent reservation.

ASSISTANT: Sure, may I know your good name, please?

USER: I am Emily Rodriguez.

ASSISTANT: Thank you Emily, there is no reservation on your name.

USER: Ok.

ASSISTANT: Thank you so much for connecting us.

USER: Thank you for your service and providing the information.

ASSISTANT: Have a nice day.