You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my reservation, can you help me with this?

ASSISTANT: Sure, I am here to help you out. Please provide me your name.

USER: I am Jennifer Edwards.

ASSISTANT: Please allow me a moment to check the reservation status.

USER: Ok.

ASSISTANT: Sorry Jennifer Edwards, there is no active reservation on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.