You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me to change my reservation?

ASSISTANT: Sure, we are are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to proceed further?

USER: Sure, please check my reservation on the name of Michael Baker.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for opting us.