You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Kimberly Johnson here. I just want to cancel my previous reservation, can you please help me with that?

ASSISTANT: Sure, please give me a minute.

USER: Ok.

ASSISTANT: There is no active reservation available on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for reaching us.