You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I am not feeling well to travel, can you please help me with cancellation?

ASSISTANT: Sure, we will help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, Andrew Hill is my name.

ASSISTANT: Please wait for a while.

USER: OK.

ASSISTANT: Thank you for waiting. Sorry we could not find any reservation against your name.

USER: Ok, no problem. Thank you for the response.

ASSISTANT: Thank you for reaching us. Have a good day.