You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you now?

USER: Owing for an emergency, I want to travel from JFK to EWR. Can you please help me to book the flight ticket?

ASSISTANT: Sure, can you please mention the travelling dates of your journey?

USER: I will depart on 10/18 and return on 10/20.

ASSISTANT: Ok, please wait for a while.

USER: Sure, please check for the direct flight.

ASSISTANT: May I know your name please?

USER: My name is Michelle Allen.

ASSISTANT: Sorry, there are no flights found on your requested dates.

USER: Not an issue, I will find an other way. Thank you for the information.

ASSISTANT: Thank you for approaching us, have a nice day.