You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Due to bad weather at my destination place, I want to cancel my reservation.

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Can you please help me with that? Gary Thomas here.

ASSISTANT: Please allow me a moment to check for the reservation status.

USER: Sure.

ASSISTANT: Gary Thomas, there is no reservation found under your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for contacting us.