You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you out?

USER: Due to some personal issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am happy to help you. Please help me with your good name.

USER: My name is Eric Evans.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for opting us.