You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, May I know your good name?

USER: My name is Matthew Parker.

ASSISTANT: Thank you for providing your name. How can I assist you?

USER: As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, we are here to assist you. Please give me a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your name in our database.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for reaching us.