You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: My name is Eric Taylor, I just need your help in cancelling my recent reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: Sorry Eric, I have not find any reservation under your name in our listings.

USER: That's ok, thank you for the information.

ASSISTANT: Most welcome.