You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: Due to the sudden demise of my Uncle, I am unable to catch a flight. So I had a request to you to cancel my recent reservation?

ASSISTANT: Sure, wait for a moment.

USER: Sure.

ASSISTANT: May I know your good name?

USER: Sure, my name is Daniel Phillips.

ASSISTANT: Thanks for providing your name, we found a reservation on your name. Shall I proceed to cancellation?

USER: Please proceed to cancel.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thanks for your quality service.

ASSISTANT: Thanks for choosing us.