You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: Nicole Collins here.

ASSISTANT: There is no reservation on your name.

USER: No problem, Thank you.

ASSISTANT: Thank you.