You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Cynthia Clark. I want to cancel my reservation due to Pagan festival were cancelled.

ASSISTANT: OK, please wait for few minutes.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation with your name.

USER: Not a problem. Thank you for your help.

ASSISTANT: Thank you, for reaching us.