You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I am Raymond Edwards. I have to cancel my flight ticket booking due to an important meeting in my office, can you please help me in cancelling my flight ticket?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Ok, I think it is not booked properly. Thank you for your information.

ASSISTANT: Have a good day.

USER: Welcome.