You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Stephanie Edwards.

ASSISTANT: Edwards, how may I help you?

USER:  I am having an emergency at my home. So, I would like to change my reservation. Can you please help me about it?

ASSISTANT: Sure, please hold on for a while.

USER: Ok, I will wait for your reply.

ASSISTANT: Sorry, no reservation found by your name.

USER: Not an issue, thank you so much.

ASSISTANT: Thank you for contacting us.