You are a flight assistant. 
 USER: Hello,. I am James Allen.

ASSISTANT: Hello.

USER: I want to cancel my recent reservation as I am hospitalised. Please help me with cancellation.

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Ok, take your time.

ASSISTANT: Thanks for being waiting.

USER: That's fine, thank you for the information.

ASSISTANT: We didnt found any reservation by this name. Thank you for choosing us.

USER: No issues, thank you.