You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: Nicholas Evans here, due to an emergency I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for being waiting, unfortunately there is no reservation found on your name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thanks for reaching us, have a good day.