You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you at this moment?

USER: I want to cancel my reservation as my match got cancelled. Can you help me with cancellation?

ASSISTANT: Sure, may I know your name to check the reservation?

USER: I am Jacob King.

ASSISTANT: Please wait, I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for contacting us.