You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please to check your details?

USER: My name is Ruth Harris.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Ruth Harris, we are sorry to inform you that there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.