You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you?

USER: I want to cancel my reservation as my exams got postponed. Can you please help me out?

ASSISTANT: Sure, may I know your name to check the status?

USER: I am James Miller.

ASSISTANT: Ok, please give me a minute.

USER: Ok.

ASSISTANT: We could not find any reservation by this name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for choosing us.