You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you now?

USER: I want to cancel my reservation as my project got ramp down, Can you help me with that?

ASSISTANT: Sure, I am happy to help you. May I know your good name to proceed further?

USER: I am Steven Green.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry for the inconvenience, we have not found any active reservation on your name in our records.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.