You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What help that you need from my side?

USER: I need to amend my reservation due to some issues in my location, can you help me out?

ASSISTANT: Sure, I am happy to help you and can you please mention your name for checking purpose?

USER: Patricia Wright here.

ASSISTANT: Thank you for your information, there is no reservation found for the user name in our data base to change your booking.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: You are most welcome and thank you for reaching us.