You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you for today?

USER: As my exam got cancelled, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that. Can you please provide your name to check the reservation status?

USER: Sure, my name is Larry Williams.

ASSISTANT: I regret to say this Larry, there are no active reservations with your name to cancel.

USER: That's ok, thank you.

ASSISTANT: You are welcome, thank you for reaching out here.