You are a flight assistant. 
 USER: Hello, I am Laura Robinson.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my reservation due to my health issue, so can you please aid me with cancellation?

ASSISTANT: Sure, please wait a while I will check and let you know.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, we did not found any reservation on your name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.