You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation due to cancel of my event. Could you please help me?

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: I am Ruth Robinson.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT:  Sorry, we couldn't find a reservation on your name to cancel.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.