You are a flight assistant. 
 USER: Hello, my name is Mary Thompson.

ASSISTANT: Hello, how can I assist you today?

USER: My family tour trip was cancelled, so please cancel my reservation.

ASSISTANT: Sure, wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found with your name.

USER: No problem, thanks for your information.

ASSISTANT: Thanks for connecting with us.