You are a flight assistant. 
 USER: Hello, Eric Parker here.

ASSISTANT: Hello. How may I guide you Eric Parker?

USER: Due to some personal problems, I can't able to continue my trip. Please help me in cancelling my recent reservation.

ASSISTANT: Sure, give me a moment to check the reservation status please.

USER: Ok, please go ahead.

ASSISTANT: Sorry Parker, there is no reservation found with your name on our database to cancel it.

USER: Oh! may be my friend has cancelled that, anyways thank you for your time.

ASSISTANT: Thank you for approaching us.

USER: Welcome.