You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you for today?

USER: I am Laura King, would it be possible to cancel my reservation?

ASSISTANT: I am glad to help you with that.

USER: Thanks.

ASSISTANT: I regret to say this King, there are no active reservation under your name to cancel.

USER: It's ok, thanks for checking.

ASSISTANT: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.