You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I am Ashley Roberts. As I have fallen sick, due to bad weather,so could you please help me in cancel my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Thanks for your precious time. We regret to inform you that there is no reservation found on your name to cancel.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for choosing us, we hope to serve you again.