You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what sort of help are you seeking from us?

USER: I am looking for a flight on the route MSP to JFK, can you please find that any airlines providing service on this route?

ASSISTANT: Sure, I can make your reservation right now. Can you please forward your journey dates that you wish to travel?

USER: I am planning to start my journey on Oct 14 and return back on Oct 16.

ASSISTANT: Do you need any flag stop in between journey?

USER: I need a direct flight.

ASSISTANT: May I know your good name please?

USER: My name is Shirley Allen.

ASSISTANT: Is there any another specifications on your trip, so that I can arrange flight like that only.

USER: No, thanks for asking.

ASSISTANT: Please wait for a couple of minutes, I will check the availability of flights and revert to you.

USER: Sure, I will wait for your information.

ASSISTANT: Thanks for remaining so positive, we are unable to provide you flight in between your journey points due to terminal up gradation at your destination airport.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you, For making an inquiry with us regarding ticket booking.