You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER:  I am Pamela Gonzalez. I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me in cancelling?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.