You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name please?

USER: I am Andrew Garcia.

ASSISTANT: How can I assist you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Could you please help me in the cancellation?

ASSISTANT: Sure, we are here to help you. Please wait for a while, I will check and get back to you.

USER: Sure, I will wait.

ASSISTANT: Unfortunately, there was no reservation found with your name to cancel.

USER: Not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.