You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be of your help?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it? My name is Timothy Edwards.

ASSISTANT: Sure, let me check and revert you.

USER: Ok.

ASSISTANT: There is no reservation found by this name.

USER: Ok, no issues.Thanks for the help.

ASSISTANT: Thank you for reaching us.