You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: My meeting got postponed due to some technical problem, can you please change my reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is Patrick Edwards.

ASSISTANT: Sorry there is no reservation on your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you.