You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my reservation due to heavy Sandstorms at my destination place, so please help me.

ASSISTANT: Sure, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: May I know your good name?

USER: Sure, I am Jason Phillips.

ASSISTANT: Please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us, we hope see you again.