You are a flight assistant. 
 USER: Hello. Richard Young here.

ASSISTANT: Hello, how could I aid you today?

USER: I would like to cancel my reservation due to my health issue.

ASSISTANT: Sure, please wait for sometime.

USER: Sure, take your time.

ASSISTANT: There is no recent reservation find on your good name in our records.

USER: It's ok it might not be properly done at the time of booking. Anyway thank you for the help.

ASSISTANT: Thank you for approaching us for the cancellation.