You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: Myself Margaret Collins. Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: I will help you with that.

USER: Thank you for your response.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us, have a nice day.