You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I need your help in cancelling my flight reservation, can you please do that for me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please to proceed further?

USER: Sure, my name is Sarah Phillips.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation found on your given name.

USER: Not an issue. Thank you for checking.

ASSISTANT: Thanks for reaching us.