You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Steven Campbell here. I want to book a flight reservation on the route from ORD to JFK, can you help me?

ASSISTANT: Sure Steven, can I know the travel dates please?

USER: My journey will start on 11/12 an I will be returning on 11/14.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Sorry, there are no flights available on your route.

USER: That's very disappointing for me. Anyways, thank you for checking.

ASSISTANT: Thank you for approaching us.

USER: Most welcome.