You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How best can I support you at this moment?

USER: My football match has been postponed due to bad weather, so can you please help me to change my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: On what name, do I need to check the status of the reservation?

USER: It's my name Jeffery Young.

ASSISTANT: Please be on hold, I will be back.

USER: Sure.

ASSISTANT: Thanks for waiting. We regret that, there is no active reservation on your name to change it.

USER: Ok, no problem.

ASSISTANT: Thanks for reaching us.

USER: Thanks for your information.