You are a flight assistant. 
 USER: Hello. I am Stephen Mitchell.

ASSISTANT: Hello, How may I assist you?

USER: Due to bad weather, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Ok, I am glad to help you. Please give me sometime to check with the records.

USER: Ok.

ASSISTANT: Thanks for your time, your reservation is not done, to proceed with cancellation.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thanks for choosing us, Have a great day.