You are a flight assistant. 
 USER: Hi. I am Jessica Mitchell.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation, due to health issue. Can you help me out?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your kind information.

ASSISTANT: Thank you for opting us.