You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my reservation, due to some problems I am unable to travel so can you please cancel my reservation?

ASSISTANT: I am glad to help you, can you please provide me your name?

USER: Thank you, my name is Ashley Wright.

ASSISTANT: Ashley, let me check your reservation status in our database.

USER: Ok.

ASSISTANT: Ashley, I have not found any reservation by your name in our database.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: You are welcome and thank you for contacting us.