You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Jacob Johnson. I need to cancel my recent reservation as my exams got postponed, Can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for choosing us.