You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Ok, I can help you with that. Can I know your name for checking purpose?

USER: I am Ronald Thompson.

ASSISTANT: Ok, give me a moment.

USER: Sure.

ASSISTANT: Sorry to say that there is no reservation found on your name.

USER: That's ok, no issues. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.