You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you. Please let me know with your name.

USER: My reservation was done under the name Nicole Wright.

ASSISTANT: Please allow me a minute.

USER: Sure, take your time.

ASSISTANT: Nicole Wright, I am really sorry to inform you that there is no reservation found on the given name to cancel the booking.

USER: Ok, not an issue.

ASSISTANT: Thank you for understanding.

USER: Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us. Have a great time.