You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I want to cancel my recent reservation as my grand father met with an accident.

ASSISTANT: Sure, we will help you.

USER: Help me in cancelling my reservation with the name Daniel Taylor.

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for availing us.