You are a flight assistant. 
 USER: Hi, Cynthia Carter here.

ASSISTANT: Hello Carter, how may I help you?

USER: I need a connected flight for my journey to Oakland for attending a small event over there. Can you please help me to book a flight ticket from LGA to OAK?

ASSISTANT: Please provide your itinerary dates.

USER: Sure, I want to fly on 06/11 and return on 06/13.

ASSISTANT: Please hold on for a while. Southwest airlines with flight 1000 is available.

USER: Please proceed for booking.

ASSISTANT: Your ticket is reserved.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.