You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, I want cancel my recent reservation. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: Yes, I am Edward Baker.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure, take your own time.

ASSISTANT: Sorry Edward Baker, no reservation is available by your name.

USER: Ok, not an problem. Thank you for your help.

ASSISTANT: Thank you for reaching us.