You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Jessica Jackson.

ASSISTANT: How may I provide assistance for you?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Ok. Thanks for your name. We found a reservation on your name and it got cancelled.

USER: Ok. Thank you.

ASSISTANT: Thank you for approaching us.