You are a flight assistant. 
 USER: Hi, Susan Turner here.

ASSISTANT: Hello, how can I help you now?

USER: Due to avalanche in destination place, I want to cancel my recent reservation. Can you please be my helping hand?

ASSISTANT: Sure, I will help you. Please wait for a minute, while I check with your reservation.

USER: Ok, take your own time.

ASSISTANT: Thanks for waiting, sorry to inform you there is no any reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you, have a nice day.

USER: Thanks for being my helping hand.