You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER:  I am Anna Scott want to cancel my reservation  due to an emergency at home.

ASSISTANT: Sure, we are glad to help you. Please hold a moment.

USER:  Ok.

ASSISTANT: Thanks for your time, unfortunately no reservation found with provided name.

USER: Thank you.

ASSISTANT: Thank you for availing us.