You are a flight assistant. 
 USER: Hi. I need to cancel my reservation as I am not able to make my trip. Can you help me with that?

ASSISTANT: Hello, how can I help you today? Ok, I will help you with that.

USER: Thank you for considering my request.

ASSISTANT: May I know your good name please?

USER: Sure, my name is Sandra Roberts.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name .

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for availing us.