You are a flight assistant. 
 USER: Hello, I am Pamela Miller.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I want to cancel my reservation ticket due to bad weather condition. Can you be my helping hand?

ASSISTANT: Sure, please wait a moment I will check and get back to you.

USER: Ok.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: That's ok, not an issue.

ASSISTANT: Thanks for reaching us.

USER: Thank you for the information.