You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please share your name?

USER: I am Susan Perez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name in our data base.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.