You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: My name is Linda Brown. Due to heavy rainfall in MSP, I want to cancel my trip, so please cancel my reservation.

ASSISTANT: Sure, give me a minute. I will check it.

USER: Ok.

ASSISTANT: I am sorry to say that there is no reservation found on you name.

USER: That's ok, thanks for your help.

ASSISTANT: Thank you for contacting us. You are welcome.