You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, good afternoon.

USER: Is this legacy agency?

ASSISTANT: Yes, you are in right place.

USER: Myself Linda Allen.

ASSISTANT: How can I assist you Allen?

USER:  I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation.

ASSISTANT: Sure, wait a while I will check and let you know.

USER: Ok, take your time.

ASSISTANT: Allen, there is no reservation found on your name.

USER: No issue. I will find another alternative. Thank you for checking.

ASSISTANT: It's my pleasure to serve you.