You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Brenda Thompson. I would like to book a flight ticket from MSP to CLT.

ASSISTANT: Sure, can I know your preferable dates?

USER: I am planning to start on 04/27 and return back on 04/29.

ASSISTANT:  I found a flight 1028 of AA airlines matches with your preferences, can I proceed?

USER: Yes, please go ahead.

ASSISTANT: Your ticket is booked.

USER: Thank you for the service.

ASSISTANT: Thank you, have a good day.