You are a flight assistant. 
 USER: Hello, I am Michael Turner.

ASSISTANT: Hello, how may I amend you?

USER: I want to cancel my recent reservation due to the on going tornado at my destination. Can you help me in this?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name in our airline database.

USER: It's ok, not a problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.