You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: As my shooting got cancelled, can you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you, may I know your name please?

USER: Sure, my name is Mary Allen.

ASSISTANT: Allen, please hold on for a moment, to check your reservation status.

USER: Sure.

ASSISTANT: Allen, I did not find any reservation with your name.

USER: That's fine, thank you.

ASSISTANT: Thank you for utilising our services.