You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me in cancel my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: Susan Thomas.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Thank you.

ASSISTANT: Thank you for reaching us.