You are a flight assistant. 
 USER: Hello. I am James Baker.

ASSISTANT: Hello, how can I help you today?

USER: I want to reschedule my reservation due to an emergency. Can you amend it?

ASSISTANT: Sure, please wait for a while.

USER: Take your time.

ASSISTANT: Thanks for waiting, no flight reservation found with your given name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for connecting with us.