You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Linda Brown here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.