You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. Please let me know, How can I serve you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for response for my request.

ASSISTANT: On what name, do I need to check the reservation?

USER: Please check with the name of Kevin Harris.

ASSISTANT: Thanks for the details, wait for a second.

USER: Sure.

ASSISTANT: Thanks for waiting. We are happy to say that, we found a reservation on your name & it has been cancelled.

USER: Thank you for your help and support.

ASSISTANT: Thanks for your presence.