You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Eric Martin here.

ASSISTANT: How may I aid you?

USER: I want to meet my insurance agent to discuss about a policy. Could you book my ticket from IAH to HOU?

ASSISTANT: Sure, I can help you with that. May I know your travel dates?

USER: My itinerary dates are 10/22 and 10/24.

ASSISTANT: Ok, please be on hold for sometime.

USER: Sure.

ASSISTANT: Flight-1010 is available with JetBlue airlines and the ticket costs you 100 only. Shall I book the ticket for you?

USER: Please book my ticket.

ASSISTANT: Eric, your ticket is booked.

USER: Thank you for reserving my ticket.

ASSISTANT: Thank you very much for contacting us.