You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: Rachel Robinson here. I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Ok.

ASSISTANT: I cancelled your reservation successfully under your name. Thank you for reaching us.

USER: Thank you.