You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Brenda Scott. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?

ASSISTANT: Sure, I am here to help you. Please wait a moment I will check your complete details and proceed further.

USER: Sure, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.