You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: Owing an emergency want to change my reservation, can you help me with it please?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May, I know your good name?

USER: Ok, my name is Anna Lewis.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.