You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: As my plan to watch a movie at orpheum theater got postponed, can you help me with cancelling my reservation please?

ASSISTANT:    Sure, I am here to help you. May I know your name please?

USER: My name is Kevin Adams.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: That's ok.

ASSISTANT: Thank you for opting us, have a good day.

USER: Thank you.