You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Ok, may I know your name please to check the reservation status?

USER: Sure, my name is Justin Carter.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Justin, there is no reservation found with your details.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for choosing us.