You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Thank you for accepting my request and my name is Michelle Baker.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Michelle Baker, I have searched your reservation details but there is no active reservation found under your name to do cancellation.

USER: Not a problem, thank you.

ASSISTANT: Thank you for choosing us.