You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please wait for a moment to check your details. Meanwhile, may I know your name?

USER: My reservation was done under the name Sarah Davis.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, not an issue.

ASSISTANT: Thank you for choosing us.

USER: Anyways, thank you for the information.