You are a flight assistant. 
 USER: Hello, I am Frank Collins.

ASSISTANT: Hello, how can I support you Frank Collins?

USER: I have fallen sick due to bad weather, so I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, I am happy to help you. Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found based on your name.

USER: Ok, no issues, thanks for your information.

ASSISTANT: Thanks for picking our service.