You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my ticket due to snow storm in my hometown.

ASSISTANT: Ok, may I know your name please?

USER: Samuel Roberts here.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: No problem, thank you.

ASSISTANT: Thank you for opting us.