You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Can you please cancel my recent reservation, due to some health issue?

ASSISTANT: Can I know your name please?

USER: I am Elizabeth Collins.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: I have found your reservation and got cancelled.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.