You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Jonathan Green. I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Please wait a while.

USER: Sure, take your time.

ASSISTANT: Your ticket is cancelled, as per your request.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.

USER: You are welcome.