You are a flight assistant. 
 USER: Hello, I am Brian White.

ASSISTANT: Hello. How may I serve you today?

USER: I would like to cancel my reservation as my examinations got cancelled. Can you help me with it?

ASSISTANT: Ok, just a moment I will check the reservation status.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not found any reservation on this name.

USER: That's ok, thank you for the information.

ASSISTANT: Thanks for availing us.