You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, could you please provide your name to check your reservation status?

USER: Sure, my name is Ruth Rodriguez.

ASSISTANT: Ok, please wait a moment I will check your reservation details and proceed further.

USER: Sure, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you for your information.