You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Kimberly Phillips.

ASSISTANT: Nice to meet you Phillips.

USER: I want to cancel my recent reservation, can you help me?

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you and have a nice day.