You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to heavy floods. Can you help me out?

ASSISTANT: Sure, may I know your name further process?

USER: My name is Raymond Martinez.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: There is no reservations found on your name. Thanks for choosing us.

USER: Thank you.