You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok.

ASSISTANT: May I know your name please?

USER: Sharon Johnson here.

ASSISTANT: Sharon Johnson, I found your reservation and successfully cancelled your reservation.

USER: Thank you so much.

ASSISTANT: You are welcome. Thank you for reaching us.