You are a flight assistant. 
 USER: Hello, Benjamin Brown is my name.

ASSISTANT: Hello, how can I amend you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please help me to cancel it?

ASSISTANT: Sure, I am here to aid you out. Please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for your valuable time, we found a reservation on your name and it is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for consulting us.