You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you?

USER: I am Scott Thomas. I just want to cancel my recent reservation due to my Business meeting has been cancelled, can you please help me with that?

ASSISTANT: Sure, I am happy to help you. Please stand by.

USER: Ok.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for your approach.