You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am gleeful to help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Michelle Taylor here.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Ok.

ASSISTANT: There is no active reservation found on your name in our reservation to cancel it.

USER: No problem, Thanks for the information.

ASSISTANT: Most welcome, thank you for reaching us, have a great day.