You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I have to cancel my flight ticket booking due to the match got cancelled, can you please help me in cancellation process?

ASSISTANT: Sure, we are gleeful to help you.

USER: Thank you for accepting my request.

ASSISTANT: Please help me with your good name.

USER: My name is Linda White.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in our database.

USER: Ok, no problem with that one. I think it is not booked properly while I was booking. Thank you for your great service.

ASSISTANT: Thank you for choosing us.