You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My name is Scott Carter, I want to cancel my reservation as my plan to visit New York is cancelled. Can you cancel my reservation?

ASSISTANT: Ok, I can help you in cancellation. Please wait, I will find your reservation and cancel it as per your request.

USER: Sure.

ASSISTANT: Sorry, we did not find any reservation on your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for consulting us, have a nice day.