You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Please cancel my recent reservation due to some issues?

ASSISTANT: Sure. May I know your name?

USER: Sure, I am Kenneth Moore.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, I have not found any reservation on your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.