You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: There is a slight change in my recent reservation, can you please help me?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you for your response.

ASSISTANT: May I know your name to check your reservation status?

USER: Myself James Phillips.

ASSISTANT: Ok, please be on hold for a while.

USER: Sure, I will wait.

ASSISTANT: Sorry, we have not found any active reservation on your name in our records.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thanks for choosing us.