You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Can I know your name?

USER: My name is Susan Moore.

ASSISTANT: Ok, please wait for a while I will check and let you know.

USER: Sure, take your time.

ASSISTANT: As per your request I have found your reservation and got cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for connecting with us, have a nice day.

USER: You are welcome.