You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am planning to attend music concert at JFK, can you please help me with booking a flight ticket from CLT?

ASSISTANT: Sure, may I know the planned travel dates?

USER: I would like to take off on Dec 12 and return on Dec 14.

ASSISTANT: Please provide me the name.

USER: My name is Charles Phillips.

ASSISTANT: Do you have any specifications?

USER: I am looking for a connecting flight.

ASSISTANT: Here, I found a flight with 1 connection and airfare is about 100. Shall I proceed in booking?

USER: Yes, please proceed with the booking.

ASSISTANT: In an economy class, your ticket has been confirmed for the flight 1014 in American Airlines.

USER: I appreciate your help, thank you.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.