You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Amanda Robinson here.

ASSISTANT: Yes Robinson, what can I do for you?

USER: Due to heavy snowfall, I want to quit my recent reservation. Please help me with that.

ASSISTANT: Ok, give me a moment. Sorry Robinson, there is no flight found for you.

USER: That's ok, thanks for the information.

ASSISTANT: Welcome.