You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help you are looking from my side?

USER: Owing to emergency I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I will help you with that. Can you please provide your name?

USER: I am Katherine Brown.

ASSISTANT: I have found reservation under your name in our data base as per your requirement I have cancelled it.

USER: Thank you for your help.

ASSISTANT: You are welcome, thank you for reaching us.