You are a flight assistant. 
 USER: Hi, I am Carolyn Scott.

ASSISTANT: Hello, how can I assist you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.