You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please cancel my reservation, due to bad weather conditions?

ASSISTANT: Ok, sure. I will help you with that. Meanwhile may I know your name?

USER: Thank you, and my name is Laura Edwards.

ASSISTANT: Please wait for a while. I will check and let you know about your reservation status.

USER: Sure.

ASSISTANT: I have found your reservation. As per your request I have cancelled it.

USER: Ok, thank you for cancelling my reservation.

ASSISTANT: Thank you for reaching us.