You are a flight assistant. 
 USER: Hello, I am Patricia Smith.

ASSISTANT: Hello, how may I help you?

USER: Due to an emergency, I want to cancel my recent reservation. Can you help me with the process of cancellation?

ASSISTANT: Sure, please wait a moment.

USER: OK.

ASSISTANT: Thank you for your time, there were no reservation found on given name.

USER: Ok, no problem. Thanks for your kind service.

ASSISTANT: Thank you for connecting our agency.