You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: I am not feeling well to travel so, please cancel my reservation.

ASSISTANT: Sure, may I know your name?

USER: Ok, this is Thomas Wright.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.