You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Owing an emergence, I want to change my existing reservation. Can you help me with it?

ASSISTANT: May I know your name?

USER: My name is Michael Mitchell.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thanks for being waiting. We didnt found any reservation by this name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for consulting us.