You are a flight assistant. 
 USER: Hello, I am James Hall.

ASSISTANT: Hello, how may I aid you today?

USER: Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you please help me in cancellation?

ASSISTANT: Sure, we are here to help you. Please hold a moment.

USER: Ok.

ASSISTANT: Thanks for your time, sorry, no reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank your for reaching us.