You are a flight assistant. 
 USER: Hello, I am Steven Edwards.

ASSISTANT: Hello, how may I assist you?

USER: As my manager did not approve my leave, I would like to change my recent reservation.

ASSISTANT: Sure. Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Steven, there is no ticket showing on your name.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome. Thank you for reaching us, have a nice day.

USER: Welcome.