You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I support you?

USER: Myself Richard Clark, I am willing to cancel my reservation. Can you please help me for this?

ASSISTANT: Sure, I am here to help you. Please be on hold.

USER: Sure, I will wait for your kind response.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name in our database.

USER: Not a big problem, anyway thank you very much for your service.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.