You are a flight assistant. 
 USER: Hello,  I am Janet Williams.

ASSISTANT: Hello, how may I assist you?

USER: I would like to attend a meeting in National Centre for Civil and Human Rights at Phoenix. Can you book me a ticket from HOU to PHX?

ASSISTANT: Sure, I am here to help you. Please tell me your travel dates.

USER: My depart is on 05/16 and arrival is on 05/18.

ASSISTANT: Ok, please wait. I will check for the available flights and get back to you.

USER: Sure, take your own time.

ASSISTANT: Janet, there is a direct flight available with Southwest airlines and the ticket fare is 200 only. Are you comfortable with this flight?

USER: Fine, please proceed.

ASSISTANT: Janet, your ticket is confirmed successfully with the flight-1009.

USER: Thanks for your support.

ASSISTANT: You are welcome and thank you for choosing us.