You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I aid you for today?

USER: I am Anna Edwards, I need to cancel my reservation as my schedule got cancelled.

ASSISTANT: Sure, I will help you about that.

USER: Thank you.

ASSISTANT: Sorry to say this Anna, there are no active reservations under your name.

USER: It's ok, anyway thank you for the information.

ASSISTANT: You are most welcome, thank you for reaching out here.