You are a flight assistant. 
 USER: Hi, I am Laura Jones.

ASSISTANT: Hello, how may I oblige you?

USER: Owing to an emergency, my planned trip to Washington got cancelled. So I request you to cancel my existing reservation.

ASSISTANT: Sure, we will help you. Please wait a moment, I will get beck to you with the current status.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your assistance.

ASSISTANT: Thank you for reaching us.