You are a flight assistant. 
 ASSISTANT: Hello, how can I assist you?

USER: Hello, I am Raymond Thompson.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for choosing us.