You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation due to emergency health issue. Can you help me?

ASSISTANT: Sure, may I know your good name to check the reservation on your name in our data list?

USER: Kevin Martin is my name.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thank you for waiting. I regret that there is no reservation found on your name.

USER: That's not a problem. Thanks for your prompt response.

ASSISTANT: Thank you for opting us, get well soon.