You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what sort of help are you seeking from us?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Jonathan Garcia.

ASSISTANT: Ok, please wait for a few minutes.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found on your name to cancel.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for availing us.