You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Due to an emergency, I want to change my reservation. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: Amy Evans here.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry to say that there is no reservation found with your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.