You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I want to attend an emergency surgery at SEA, can you please avail me a ticket from PHL?

ASSISTANT: Sure, I will help you. Please send your travelling dates.

USER: My travelling dates are from Mar 25th to Mar 27th.

ASSISTANT: Do you have any connection preference?

USER: I want a direct flight.

ASSISTANT: May I know your name?

USER: I am Paul Moore.

ASSISTANT: There is a direct flight available with UA airline, shall I proceed?

USER: Yes, please proceed.

ASSISTANT: Your booking is done with flight number 1003. Happy journey.

USER: Thank you for your service.

ASSISTANT: You are welcome, have a nice day.