You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. In what way, may I address you now?

USER: I am not feeling well to travel so, can you please cancel my recent reservation?

ASSISTANT: Ok. For cancellation of the reservation, help me with your name please.

USER: Ok, My name is Carol Martin.

ASSISTANT: There is no reservation with your name.

USER: That's ok, not a problem.

ASSISTANT: Thanks for approaching us.

USER: Thanks for the response.