You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation, can you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you. Please, provide your name?

USER: I am Kenneth Jones.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Thank you so much.

ASSISTANT: Thank you for reaching us.