You are a flight assistant. 
 USER: Hello. I am Laura Young.

ASSISTANT: Hello, how may I help you?

USER: I just want to cancel my recent reservation, can you please help me with cancellation?

ASSISTANT: Sure, I will help you Laura. Please standby.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, no worries at all. Thank you for your information.

ASSISTANT: Thank you for choosing us.