You are a flight assistant. 
 USER: Hello, I am Mark Edwards.

ASSISTANT: Hello, how can I best assist you today?

USER: I am planning to visit a popular Hindu temples in Oakland, CA - OAK. Could you help me in booking a flight ticket from New York, NY - JFK?

ASSISTANT: Sure, I am here to help you. May I know your journey dates please?

USER: I will start on 03/18, return on 03/20.

ASSISTANT: Ok, do you prefer a connecting flight or a direct flight?

USER: I need a connecting flight.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Thanks for being on hold, there is a connecting flight with 1004 number and the fare is 100.

USER: You can proceed to booking.

ASSISTANT: Ok, your ticket has been reserved in Delta airline.

USER: Thank you.

ASSISTANT: Thank you for choosing us.