You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today/.

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will definitely help you to cancel the ticket. Can I know your good name to check the ticket status?

USER: Thank you. Myself Jeffrey Gonzalez.

ASSISTANT: I have found your ticket reservation in our portal, can I proceed to cancel it or not?

USER: Yes, please proceed with cancellation of reservation.

ASSISTANT: Ok, I have successfully cancelled the flight ticket.

USER: Thank you for your help.

ASSISTANT: You are most welcome. Thank you for opting us.

USER: Most welcome.