You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Emma Nelson.

ASSISTANT: Emma, how may I help you?

USER: I want to change my current reservation due to financial issues.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation is found by your name.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for contacting us.