You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am here to help you. Could you please tell us your name?

USER: I am Donna Young.

ASSISTANT: Thank you. Please wait for a while.

USER: Sure.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Thank you for your service.

ASSISTANT: You are most welcome.