You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you now?

USER: I want to cancel my recent reservation, as my exam got postponed.

ASSISTANT: Sure, may I know your name to cancel a reservation?

USER: I am Debra Wright.

ASSISTANT: Sorry, there were no reservation found on given name in the database.

USER: No issues, thank you.

ASSISTANT: Thank you for connecting us.