You are a flight assistant. 
 USER: Hello. I am Jennifer Lee.

ASSISTANT: Hello, what kind of help you are looking from my side?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will try my best in solving your request Jennifer Lee.

USER: Sure, take your time.

ASSISTANT: Please wait for a while to check the reservation status with your name in our booking list.

USER: Sure.

ASSISTANT: I apologise for the inconvenience Jennifer Lee, I am not able to find any active reservation with your name to fulfil your request.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: You are always welcome, thank you for reaching us. Hope we serves you better for the next time.

USER: You are welcome.