You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy. So I need to cancel my recent reservation?

ASSISTANT: Ok, may I know your good name?

USER: I am Laura Evans.

ASSISTANT: Please hold on. I will check the status.

USER: Sure.

ASSISTANT: Thanks for your valuable time. There was no reservation found on your name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thanks for connecting with us. Have a good day.