You are a flight assistant. 
 USER: Hi. I am Jack Rodriguez.

ASSISTANT: Hello, how may I oblige you today?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for availing us.