You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Anthony Collins. I want to change an existing reservation, due to my health issues. Could you help me in changing a reservation?

ASSISTANT: Sure Collins, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: Not an issue. Thank you for your help.

ASSISTANT: Thank you for approaching us.