You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: Due to sudden demise of my uncle, I want to cancel my reservation. Can you help me with this?

ASSISTANT: Very sad to here this. I will help you, please hold on. May I know your good name?

USER: Sure, I am Nancy Walker.

ASSISTANT: No reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for reaching us, have a nice day.