You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my reservation, please help me out.

ASSISTANT: Sure, may I know your name please to check the status of your reservation?

USER: My name is Brian Martinez.

ASSISTANT: There are no active reservations found with your details.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.

USER: Welcome.