You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Frank Hernandez.

ASSISTANT: Ok.

USER: I want to cancel my reservation due to heavy rainfall. Can you help me?

ASSISTANT: Sure, I will help you with that. Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Thank you for information.

ASSISTANT: Thank you for reaching us.