You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Ryan Wilson.

ASSISTANT: Is there any help you are expecting from us?

USER: Yes, I want to cancel my flight ticket due to some problems. Can you please help me with that?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you.

ASSISTANT: We are regret to say that, there is no reservation found on your name in our database.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.