You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I be of your helping hand?

USER: I am Jacob Turner. I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you reaching us.