You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Michelle King. I want to cancel my reservation, because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Sure, please allow me a moment.

USER: Ok, I will wait.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.