You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I need to cancel my recent reservation, can you help me in doing that?

ASSISTANT: Sure, I am here to help you with that. May I know your name please?

USER: I am Nicholas Walker.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us, have a great day.