You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: My name is Nicole Thompson. I want to cancel my recent reservation due to heavy rainfall.

ASSISTANT: Ok, I will help you with cancelling your reservation. Please wait, let me check the status.

USER: Ok.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: No problem, thanks for your service.

ASSISTANT: Thank you for contacting us. Have a great day.