You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you for today?

USER: Betty Lopez here. I would like to cancel my reservation due to financial issues, can you help me?

ASSISTANT: Sure, I will help you with that.

USER: Ok, take your time.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Sure, carry on.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: No problem, thank you for your help.

ASSISTANT: Thank you for contacting us, have a nice day.