You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help are you expecting from our agency?

USER: Owing to an emergency I had to request for this cancellation.Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name for further process?

USER: My name is Jonathan Smith.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: No reservation found on your name.

USER: Ok, no worries.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Thanks for your kind information.

ASSISTANT: Hope you to serve you again.