You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Debra King.

ASSISTANT: How may I be at your service for the day, Debra King?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Give me a minute, I will check the previous list and let you know the details of it.

USER: Sure.

ASSISTANT: Thank you for your time. No reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.