You are a flight assistant. 
 USER: Hello,. I am Lisa Evans.

ASSISTANT: Hello, how can I render you today?

USER: I made a reservation earlier to visit museum of fine arts. Due to emergency health issue I want to change my existing reservation. Can you please help me in changing my reservation?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for choosing us.