You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Laura Campbell.

ASSISTANT: Yes, Laura.

USER: I am planning to cancel my recent reservation as my grandmother has some health issue, help me with it.

ASSISTANT: Sure, please be on hold while I'll check for your reservation status.

USER: Sure.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.