You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. May I know your name?

USER: Myself Carolyn Williams.

ASSISTANT: How can I help you?

USER: Having an emergency meeting at my office, I am going to cancel my reservation.

ASSISTANT: Ok.

USER: Would you aid me in this?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: Please be on hold for a minute.

USER: Sure.

ASSISTANT: Thanks for holding on, we do not found any reservation in your name.

USER: No problem. Thank you for your quick response.

ASSISTANT: Thanks for choosing us, we hope to serve you again.