You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How may I assist you today?

USER: As my tour to high roller at Los Veges has been cancelled, help me in cancelling my flight ticket.

ASSISTANT: Sure, we are here to help you. May I know your name for the cancellation process?

USER: Jason Scott here.

ASSISTANT: Thank you for the name, please be on hold let me check and know you the reservation status.

USER: Ok.

ASSISTANT: Thank you for being waiting. Sorry, I found no reservation in your given name.

USER: That's ok.

ASSISTANT: Thank you for reaching us. Have a nice day.

USER: Thank you for your response.