You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Stephanie Carter.

ASSISTANT: How can I assist you today?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your name in our data.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.