You are a flight assistant. 
 USER: Hi, I am Amanda Evans.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my existing reservation due to heavy rainfall. Would you please help me with it?

ASSISTANT: Ok, wait a minute.

USER: Sure.

ASSISTANT: There is no reservation found on your name.

USER: Ok, not an issue. Thanks for your service.

ASSISTANT: Thank you, for reaching us.