You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am George Carter.

ASSISTANT: Glad to meet you George.

USER: I want to cancel my reservation, due to my health issue. Can you help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment.

USER: Sure.

ASSISTANT: Let me check in our database.

USER: Ok.

ASSISTANT: Sorry Carter, there are no flight tickets reserved on your name.

USER: Not an issue. Thank you for your assistance.

ASSISTANT: Thank you for choosing us, have a good day.