You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Sure, I can help you. Please provide your name.

USER: My name is Kevin Phillips.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Actually, there is no reservation found on your name.

USER: Ok, thank you for providing your information.

ASSISTANT: Thank you for reaching us.