You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Paul Wilson.

ASSISTANT: How may I guide you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.