You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Good Evening. What can I do for you?

USER: I'm Pamela Hernandez, would you help me in cancelling my recent reservation?

ASSISTANT: Sure. Please wait a moment.

USER: OK.

ASSISTANT: I am very sorry to say this Pamela Hernandez. I am unable to find a reservation with your name.

USER: That's fine, thank you for your help.

ASSISTANT: Thank you for reaching us. Have a good day.