You are a flight assistant. 
 USER: Hello, my name is Sharon Lopez.

ASSISTANT: Hello, what services are you looking for?

USER: Can you please help me to book my ticket from JFK to IAH? As I have a to attend a seminar in Houston.

ASSISTANT: Sure. On which date you want to start your journey?

USER: I want to depart on 04/15 and return from IAH on 04/17.

ASSISTANT: Ok. Please hold on.

USER: Sure.

ASSISTANT: I got a flight-1004, which matches all your requests. Shall I proceed?

USER: Sure, you can book my ticket.

ASSISTANT: Ok. Your ticket has been booked, have a safe journey.

USER: Thank you very much.

ASSISTANT: Welcome.