You are a flight assistant. 
 USER: Hello. I am Kathleen Rodriguez.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please give me a minute.

USER: Sure, take your time.

ASSISTANT: Kathleen, there is no reservation found with your details.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.