You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Please change my existing reservation due to some health issues?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: Sure, I am Kenneth White.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for visiting us, we hope see you again.