You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: I need to cancel my recent reservation due to owing emergency. Can you please help me with cancelling my reservation?

ASSISTANT: Sure, I am here to help you. May I know your name to proceed?

USER: My name is Christine Robinson.

ASSISTANT: Ok, please give me a moment. I will check the status and revert you.

USER: Sure.

ASSISTANT: Thanks for your time. There is no reservation found on your name.

USER: No issue. Thanks for your support.

ASSISTANT: Thank you for reaching us.