You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you with that, may I know your name to proceed further?

USER: Janet Hernandez here.

ASSISTANT:  There is reservation on your given name and I successfully cancelled your reservation.

USER: Thank you.

ASSISTANT: Thank you for reaching us.