You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to Global agency. How can I help you today?

USER: Dennis Mitchell here, after two years my parents are coming to MSP. Please find a flight from CLT to MSP. I can approach them.

ASSISTANT: Sure, I am happy to hear that. Please wait, let me check for the available flights to MSP. Can you provide me your travel dates?

USER: In april month my parents are coming, check from 04/19 to 04/21. Do you find any flight?

ASSISTANT: Good news, there is a flight available to MSP with Hawaiian airlines, shall I proceed with booking your ticket?

USER: Yes, confirm my ticket.

ASSISTANT: Your ticket is booked successfully with flight number 1007.

USER: Thanks a lot.

ASSISTANT: Thank you for choosing our service, have a great flight.