You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Actually, I need to cancel my recent reservation which is done due to some issues.Can you please help me?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Sure, my name is Brandon Evans here.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Brandon Evans, I have searched your reservation status but there is no active reservation found under your name to do cancellation.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.