You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you at this moment?

USER: I want to cancel my recent reservation, as my health is not good. Can you please help me out with it?

ASSISTANT: Sure, I am gleeful to guide you with that. Please mention your name to check your ticket status.

USER: Thank you for the response. My name is Daniel Garcia.

ASSISTANT: Ok, please hold on for a while. I will get back to you soon.

USER: Ok, sure.

ASSISTANT: I am sorry to tell you, there is no active reservation found with your name to cancel.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are most welcome. Thank you for communicating with our agency.