You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How exactly can I help you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Donna Parker.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: We regret that, there is no reservation found on your name to cancel it.

USER: No issues. Thanks for the information.

ASSISTANT: Thanks for approaching us.