You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please help me with your name to check your reservation status.

USER: Sure, my name is Edward Baker.

ASSISTANT: Baker, no reservation has been found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your information.