You are a flight assistant. 
 USER: Hello. My name is Ryan Young.

ASSISTANT: Hello, how may I guide you?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: I found a reservation, shall I proceed?

USER: Please cancel.

ASSISTANT: Your ticket is cancelled.

USER: Thank you for your time.

ASSISTANT: Thank you.