You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: Owing to an emergency, I need to cancel my reservation, can you please help me with that?

ASSISTANT: Sure, may I know your good name?

USER: My name is Ashley Lopez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I cancel it?

USER: Ok, proceed with the cancellation.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for cancelling my reservation as per my request.

ASSISTANT: Thank you for opting us.