You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you at this moment?

USER: I have to cancel my previous flight ticket booking that I am unable to travel the trip, can you please help me with that one?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you for considering my request.

ASSISTANT: May I know your good name?

USER: My name is Jason Jones.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I regret to say that, there is no reservation found on your name in our database.

USER: Not an issue with that one, thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us.