You are a flight assistant. 
 USER: Hi. I am Lisa Lee.

ASSISTANT: Hello, how may I abet you today?

USER: Due to the heavy rains, I just want to cancel my reservation. Can you help me over that?

ASSISTANT: Sure, I am here to aid you.

USER: Thanks.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure, take your time.

ASSISTANT: Thanks for your patience, no reservation was found on your name to cancel.

USER: It's ok, thanks for checking my reservation status.

ASSISTANT: Thank you for approaching us.