You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, I am oblige to help you with that.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your previous reservation?

USER: Catherine Hall.

ASSISTANT: Please wait a moment to check.

USER: Sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: Thank you for your information.

ASSISTANT: Thank you for approaching us.