You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I need to cancel my reservation. So, please help me out.

ASSISTANT: Sure, can I have your name please?

USER: Sure, my name is Rebecca Adams.

ASSISTANT: Ok, please wait I will get back to you. Thanks for waiting, no flight reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.