You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Melissa Edwards.

ASSISTANT: Melissa Edwards, how can I aid you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I will help you with that cancellation.

USER: Thank you.

ASSISTANT: Sorry to say that, there is no active reservation found with your name in our record.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: You are welcome, thank you for reaching our agency.