You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to Global agency.

USER: Thank you, can you help me to book a direct flight to Houston, TX - HOU?

ASSISTANT: Where are you departing from?

USER: I am departing from Minneapolis & St. Paul, MN - MSP.

ASSISTANT: Please provide your itinerary dates to book your ticket.

USER: My itinerary dates are 09/16 and 09/18.

ASSISTANT: May I know your name for further proceedings?

USER: Myself Laura Jackson.

ASSISTANT: Flight - 1002 of JetBlue airlines is providing service on your route.

USER: If it is direct flight book it for me.

ASSISTANT: Sorry, the flight has 1 connection.

USER: No, don't book it for me. Thank you for your services.

ASSISTANT: Thank you for contacting us.

USER: You are welcome.