You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER:  Last week I have booked a ticket to attend a meeting at Houston, now I got a mail that the meeting has been cancelled. Can you help in cancelling the flight ticket?

ASSISTANT: Ok, sure I can help you out. Can you please provide me your name for fastest search?

USER: Myself Nancy Jones.

ASSISTANT: Ok, Nancy I found a reservation on your name and I have processed your cancel request.

USER: That's ok, no issue. Thank you for your information.

ASSISTANT: Most welcome.