You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you today?

USER: I am Daniel Moore. I want to cancel my recent reservation due to an emergency. Can you help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: Ok, No problem. Thank you.

ASSISTANT: Thanks for opting us, have a nice day.