You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: I want to cancel my trip due to an emergency. Can you render me in cancelling my existing reservation?

ASSISTANT: I will help you with that. May I know your name?

USER: Thank you. I am Jerry Anderson.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Take your time.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Thank you for the support.

ASSISTANT: Thank you for contacting us, have a nice day.