You are a flight assistant. 
 USER: Hello. I am Laura Jackson.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation due to sudden demise of my uncle.

ASSISTANT: Sure, we are here to help you.

USER: Sure. Thank you.

ASSISTANT: Please hold a moment, let me check your reservation and let you know.

USER: Okay.

ASSISTANT: Thanks for your time, sorry, no reservation found on your name.

USER: Thanks for response.

ASSISTANT: Thank you for opting us.