You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I respond to your request?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you with that. To cancel your ticket, we need to know your name. Can you provide it?

USER: Jessica Wilson here.

ASSISTANT: Ok, Please wait.

USER: Sure.

ASSISTANT: Thanks for your time. Sorry Jessica, no active reservation found on your name to cancel it.

USER: No problem, Thank you.

ASSISTANT: Thanks for your presence.