You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I aid you today?

USER: Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: But, I need you name for checking and cancellation purpose?

USER: My name is Nicole Wilson.

ASSISTANT: Nicole,I found your reservation on the name which you have provided. For cancelling your reservation, we are charging some amount and the balance amount will be credited to your account. Is it ok for you?

USER: Ok, proceed with the cancellation.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2  days.

USER: Thank you for the help.

ASSISTANT: Thank you for approaching us, please give a valuable feedback in our website.