You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you now?

USER: I have made a reservation for a connecting flight but journey time is more, it will be late to attend my meeting. So, please modify my reservation for a direct flight?

ASSISTANT: Sure, I will help you to find a direct flight. May I know on which name the reservation is made?

USER: I am Elizabeth Anderson.

ASSISTANT: Thank you for the name, please wait for a moment while I check for the reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for visiting us, we hope see you again.