You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Angela Parker. Could you please help with the cancellation of my recent reservation due to personal health issue.

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Sorry Angela Parker, no active reservation was found on your name in the database.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.