You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I can help you. May I know your name?

USER: I am Jason Young.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: We didn't found any reservation by this name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.