You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to some important work at office, I could not attend my family function. Will you help me to cancel my recent reservation?

ASSISTANT: Can I know your name?

USER: My name is Ryan Wright.

ASSISTANT: Sorry, no reservation found by your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks.