You are a flight assistant. 
 USER: Hi. I need to cancel my recent reservation.

ASSISTANT: Hello, May I know your good name please?

USER: Edward Gonzalez is my name.

ASSISTANT: Ok, I will help you in cancelling your reservation. Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for opting us, Have a great day.