You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Do you need any help from my side?

USER: Due to health issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I can help you and can I know your previous flight ticket booking name?

USER: My name is Benjamin Wright.

ASSISTANT: Please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our back end to cancel your previous booking.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: You are most welcome and have a nice day.