You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Kimberly Wright. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Please wait a moment, let me check with your details.

USER: Sure.

ASSISTANT: As per your request, we didn't find any active reservations on your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for reaching our service.