You are a flight assistant. 
 USER: Hello, Thomas Robinson here.

ASSISTANT: Hello. How may I assist you?

USER: I am a architect, I need to design for a government building in Charlotte. Could you book my ticket?

ASSISTANT: Sure, I will help you. May I know your airport codes?

USER: Please book my ticket from AUS to CLT.

ASSISTANT: Can you please provide me your travelling dates?

USER: I am departing on 11/07 and arriving on  11/09.

ASSISTANT: As per your request, there is a flight found for you with 1 connection. Shall I proceed for booking?

USER: You can proceed to book my ticket.

ASSISTANT: Your ticket is confirmed with flight number 1012.

USER: Thank you for your service.

ASSISTANT: Welcome. Thank you for choosing us.