You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am very happy to help you with that. Can you share me your name for cancelling your reservation?

USER: Gary Anderson here.

ASSISTANT: Sorry, no reservation is found on your name in our database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.