You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ronald Roberts.

ASSISTANT: How may I assist you?

USER: I have a plan to attend granny burial service in Phoenix, but due to met with an accident I am not able to attend burial service.So I would like to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation with your name in our database.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us.