You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I would like to cancel my reservation, please help me with it.

ASSISTANT:  Sure, we are gleeful to help you for cancellation. May I know your name to check your details in our database?

USER: Reservation was done by the name Susan Harris.

ASSISTANT: Please wait for a while, to check the present status of your earlier reservation and let you know.

USER: Sure.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Yes ,please.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us, Have a blissful day!.