You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Stephen Thomas.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: That's ok, thanks for checking.

ASSISTANT: Thank you for availing us.