You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you?

USER: I want to cancel my reservation, because my holiday trip is cancelled due to floods which was occurred at Latin America as I planned to go there, so can you help me?

ASSISTANT: Sure, we are euphoric to help you.

USER: Thank you for understanding my concern.

ASSISTANT: It will be helpful to me if you provide your good name to check the reservation status.

USER: Sure, I had done the reservation on the name Michelle Campbell.

ASSISTANT: Please wait for couple of minutes, I will check your reservation status and revert you back.

USER: Ok, I will wait for your respon.

ASSISTANT: As per our database, there is no reservation found under your name Michelle.

USER: That is not a issue, may be the reservation is not done correctly. Anyways good to know the ticket is not booked on my name. Thank you for the information.

ASSISTANT: My pleasure, thanks a lot for consulting us. Have a nice day.

USER: Thank you for your expedition service.