You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you in cancelling the ticket. May I know your name please?

USER: My reservation was done under the name Robert Adams.

ASSISTANT: Sorry, there are no reservations found.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.