You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: Owing to an emergency I want to cancel my reservation can you help me?

ASSISTANT: Sure, I will help you on that. Could you please provide your name to check your previous reservation status?

USER: I am Amy Anderson.

ASSISTANT: Ok Amy, please hold on.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry Amy, there is no reservation found under your name in our records.

USER: Thank you for checking.

ASSISTANT: Thank you for reaching us, have a great day.