You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, can I please know your name to check further in our database for your reservation?

USER: Catherine Scott.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name in our database to cancel it.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for contacting us.