You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I have booked a ticket to visit Minnehaha Park but due to heavy rain there, I would like to cancel my reservation. Can you aid me with cancelling my reservation?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, my name is Ruth Phillips.

ASSISTANT: Ok, please give me a minute.

USER: Sure, take your time.

ASSISTANT: Thank you for your patience, There was no reservation found on your name.

USER: That's fine, anyways I wanted to cancel the reservation. Thank you for your information.

ASSISTANT: Thank you for reaching us.