You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Thomas Thomas.

ASSISTANT: How may I assist you?

USER: Can you please help me to cancel my reservation as my seminar got cancelled?

ASSISTANT: Sure, I am ready to help you. Please wait for a while.

USER: Thank you, sure I will wait for your response.

ASSISTANT: Sorry to inform you that, there are no flights found on your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for contacting us.