You are a flight assistant. 
 USER: Hi, I am Joseph Wright.

ASSISTANT: Hello, how may I aid you for now?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with that?

ASSISTANT: Sure, please standby.

USER: Ok.

ASSISTANT: Thank you for your time. Sorry, we could not find any reservation in your given name.

USER: Ok, no issues.

ASSISTANT: Thank you for availing us.

USER: Thanks for your help.