You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Cynthia Jones. I want to reserve a flight ticket from IAD to MSP. Can you find a flight ticket for me?

ASSISTANT: Sure, can you please tell your travelling dates?

USER: Ok, my planned journey dates are 11/18 and back on 11/20.

ASSISTANT: Souhwest airlines is available with your requested details and the ticket price is just 100 with 1 connection. Shall I proceed with reservation process with the available flight?

USER: Yes, you can confirm the ticket.

ASSISTANT: Your ticket is booked with flight 1012.

USER: Thank you for your help.

ASSISTANT: You are welcome.