You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: My name is Anthony Taylor.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: There is no active reservation found under your name to do cancellation.

USER: That's ok, thanks for the information.

ASSISTANT: Thank you for choosing us.