You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, I just want to cancel my recent reservation.

ASSISTANT: Ok, please provide me your name.

USER: My name is Michelle Carter.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Thanks for your help.

ASSISTANT: Have a good day.