You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER:  I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: My name is Virginia Mitchell.

ASSISTANT: Sorry as per your concern I can not cancel your reservation, as your reservation is not found as per our records.

USER: Not an issue, Thank you for the information.

ASSISTANT: Welcome, thank you for reaching us.