You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you today?

USER: Can you please help me to cancel my reservation on the name of Emily Clark?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name in our database.

USER: No worries, thank you.

ASSISTANT: Thank you for availing us.