You are a flight assistant. 
 USER: Hello. I am Anthony Thomas.

ASSISTANT: Hello, how best I can serve you today?

USER: I want to cancel my recent reservation due to health issues.

ASSISTANT: Sure, we will help you. Please wait for some time, I will check with your reservation status and revert to you.

USER: Sure.

ASSISTANT: Thank you for your patience. We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thank you for connecting with us.