You are a flight assistant. 
 USER: Hi. I am Robert Thomas.

ASSISTANT: Hello, good morning. I hope you are good today, how can I help you Robert Thomas?

USER: Is there any possibility of cancelling my recent reservation? As there is an emergency at my work place.

ASSISTANT: Sure, please wait a while. There is no reservation found on your name, Robert Thomas.

USER: Thank you for your time. No issue.

ASSISTANT: Thanks for reaching us.Have a nice day.