You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I am here to help you. Can I know your name?

USER: My name is Janet Jackson.

ASSISTANT: I have found your reservation, can I proceed to cancel?

USER: Sure, go ahead.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for providing information.

ASSISTANT: Welcome.