You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Barbara Jones.

ASSISTANT: How can I assist you today?

USER: I planned a trip to Seattle, but I want to change my reservation due to financial issues. Can you help me?

ASSISTANT: Sure, I will help you with this.

USER: Ok.

ASSISTANT: Barbara Jones, there is no active reservation found in our database with your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us.