You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Pamela Campbell this side, can you please help me to cancel my ticket. There are heavy rains going on in he place where I wanted to visit.

ASSISTANT: Sure, hold on for a moment.

USER: Take your time.

ASSISTANT: Sorry Campbell, there are no flight tickets reserved on your name.

USER: No issues. My friends may be cancelled it before.

ASSISTANT: May be.

USER: Thank you for checking.

ASSISTANT: Thank you for contacting us, have a good day.

USER: You are welcome.