You are a flight assistant. 
 USER: Hello. I am Raymond Brown.

ASSISTANT: Hello, how may I be your helping hand?

USER: I am planning to watch a horror movie in Charlotte NC-CLT, can you please assist me in making an airline reservation from CA-LAX?

ASSISTANT: Sure, let me know your trip dates.

USER: My trip dates are 10/31 and 11/02.

ASSISTANT: May I know your connection limit?

USER: I need a direct flight.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, we could not find any direct flight on your preferred dates.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for availing us.