You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Richard Rodriguez here.

ASSISTANT: How can I assist you at this moment?

USER: I want to watch rugby game, could you book my flight ticket from IAD to MSP?

ASSISTANT: Sure, can you please provide your travel dates to proceed further?

USER: My trip dates are 02/13 and 02/15.

ASSISTANT: JetBlue airlines is available on this route with a ticket fare of 100, shall I book your ticket?

USER: Please book my ticket.

ASSISTANT: Richard Rodriguez, your ticket is confirmed and the flight number is 1015.

USER: Thank you for helping me.

ASSISTANT: Thank you for contacting us.