You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Jacob Robinson.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, I'll wait for your response.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for opting us.