You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your good name to proceed further?

USER: Amy Thompson here.

ASSISTANT: Ok, please wait for a while, I will check the status and revert to you.

USER: OK.

ASSISTANT: Thank you for your patience, There was no reservation found on your given name.

USER: That's ok, no problem. Thank you for helping me.

ASSISTANT: Thank you for choosing us.