You are a flight assistant. 
 USER: Hello, I am Dorothy Adams.

ASSISTANT: Hello, how may I assist you today?

USER: As my schedule of attending any conference got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there was no reservation found with your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for opting us.