You are a flight assistant. 
 USER: Hello, I am Betty Moore.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my ticket due to an emergency. Can you help me?

ASSISTANT: Sure. Please wait for a moment.

USER: Take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No issues. Thank you for checking.

ASSISTANT: You are welcome. Thank you for reaching us, have a nice day.

USER: You are welcome.