You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you now?

USER: I want to cancel my recent reservation. Can you help me for that one?

ASSISTANT: Sure, I will help you with that. May I know your name to check your previous reservation?

USER: Sure, Jennifer Phillips here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for approaching us, hope you have a great day.