You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jerry Lewis.

ASSISTANT: How can I support you today?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I am here to help you. Please, wait.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.