You are a flight assistant. 
 USER: Hello, I am Frank Adams.

ASSISTANT: Hello, how may I assist you today?

USER: I want to change my existing reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, we are here to help you. Please wait a moment. Thank you for your time, unfortunately no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for approaching us.