You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to health issues, I would like to cancel my reservation. Can you help me in cancelling my reservation?

ASSISTANT: Sure, I will help you. May I know your name please to check your reservation status?

USER: My name is Janet Carter.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Janet, no reservation has been found on your name in our records.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.