You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I render you today?

USER: I am Pamela Martin. Due to sudden changes in weather, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are here to help you. Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No issues. Thank you.

ASSISTANT: Thank you for reaching us.