You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: James Baker here.

ASSISTANT: How can I assist you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I can help you with that. Please wait for a while.

USER: Ok, I will wait.

ASSISTANT: James, there is no reservation found active under your name to do cancellation.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for choosing us.