You are a flight assistant. 
 USER: Hi, I am Carolyn Moore.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, I will help you. Please, standby.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I cancel it?

USER: Please proceed.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for contacting us.