You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Rebecca Scott. Due to some personal issues, I would like to cancel my trip.

ASSISTANT: How may I assist you Rebecca? Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found with this name.

USER: That's ok. Thank you for the information.

ASSISTANT: Thank you for reaching us.