You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Jason Lopez. Owing to an emergency, I need to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please give me a moment to check.

USER: Sure, take your time.

ASSISTANT: Sorry Lopez, there is no reservation found on your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: You are most welcome.