You are a flight assistant. 
 USER: Hello. I am Kenneth Scott.

ASSISTANT: Hello, how may I assist you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your name.

USER: Ok, no worries at all. Thank you for your information.

ASSISTANT: Thank you for reaching us.