You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my recent reservation due to heavy rain fall, can you please help me with this?

ASSISTANT: Sure, I will help you with that. May I know your name for further process?

USER: My name is Alexander Martinez.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: There is no previous reservation available under your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.