You are a flight assistant. 
 USER: Hello, I am Cynthia Taylor.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to my health issue so, can you help me with this?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: There is no reservation found with your name in our database.

USER: Not a problem, thank you for the information.

ASSISTANT: Thanks for reaching us.