You are a flight assistant. 
 USER: Hi,. Please, cancel my recent reservation you to sudden demise of my grandfather.

ASSISTANT: Hello. Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Reservation is done with my name Jessica Wilson.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: Ok, thank you for sharing the information.

ASSISTANT: Thank you.