You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Sandra Jones here.

ASSISTANT: Nice to meet you Jones.

USER: I would like to cancel my reservation due to financial issues, can you help me?

ASSISTANT: Sure Sandra Jones, I am happy to help you with that.

USER: Thanks.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Ok, take your own time.

ASSISTANT: Sorry Sandra Jones, no reservation has found under your name to cancel.

USER: It's ok, no problem.

ASSISTANT: Thank you for choosing us, have a good day.

USER: Thank you for your information.

ASSISTANT: Most welcome.