You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. Can I know your name?

USER: I am Jessica Scott.

ASSISTANT: How can I aid you?

USER: Owing to an emergency I want to cancel my recent reservation. Would you help me out in cancelling my ticket?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Sure.

ASSISTANT: Thanks for being waiting. We didn't found any reservation by this name.

USER: Ok, no issues. Thank you for quick response.

ASSISTANT: Thank you for choosing us.