You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, can you please help me out with that?

ASSISTANT: Sure, may I know your good name?

USER: I have reserved my ticket with my full name Lisa Mitchell.

ASSISTANT: Please wait for a moment.

USER: Ok, sure.

ASSISTANT: We found a reservation on your good name. It has been cancelled successfully.

USER: Ok, thanks for your help.

ASSISTANT: Thank you for reaching us.