You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Joshua Baker here, can you please cancel my reservation which I had did recently because of the rain fall I can not make my journey?

ASSISTANT: Sure, I am here to help you out.

USER: Ok, thank you so much.

ASSISTANT: Sorry Baker, there is no reservation on your name in our database.

USER: That's ok, anyways I will not be able to make the trip. Thank you for the information.

ASSISTANT: Thank you for reaching us.