You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: My holiday trip got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Ronald Wilson.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry to say that there is no active reservation on your name to cancel.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.