You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Can you aid me to change my reservation due to emergency?

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Kimberly Nelson here.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: Thank you for the help.

ASSISTANT: Thank you for choosing us.