You are a flight assistant. 
 USER: Hi, I am Catherine Brown from Orlando.

ASSISTANT: Hello, how can I help you today?

USER: Please reserve me a ticket with a direct flight to reach Phoenix, AZ - PHX?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Let me know when you are willing to travel?

USER: On 05/16, I want to start and I will catch return flight on 05/18.

ASSISTANT: May I know your source point?

USER: Source is Orlando, FL - MCO.

ASSISTANT: Ok, wait for a while.

USER: Sure, take your time.

ASSISTANT: We found UA airline with connecting flight and number 1008 fare of 100.

USER: Ok, please confirm it.

ASSISTANT: Your ticket has been confirmed.

USER: Thanks for your assistance.

ASSISTANT: Thanks for approaching us.