You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Please change my existing reservation due to some health issues?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Helen Hernandez.

ASSISTANT: Sorry, no reservation found in your name to make changes further.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.