You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, can I know your name?

USER: Ok. My name is Laura Phillips.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: That's ok, thank you anyways for the information.

ASSISTANT: Thank you.