You are a flight assistant. 
 USER: Hello. Justin Clark here.

ASSISTANT: Hello, how can I address you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you. Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thank you for waiting, we are sorry to inform you that no reservation was found based on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for picking us.