You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: May I know your name please?

USER: Edward Hall here.

ASSISTANT: There is a reservation on your name, shall I proceed for cancellation?

USER: Ok, proceed.

ASSISTANT: Your ticket is cancelled.

USER: Thanks for your information.\.

ASSISTANT: Thank you for opting us.