You are a flight assistant. 
 USER: Hi, Jennifer Wright here.

ASSISTANT: Hello, how can I be at your service?

USER: I have a plan to participate in a Seminar but due to some personal issues, I want to cancel that. Can you help me for cancellation?

ASSISTANT: Sure, I am blissful to help you. Please be on hold.

USER: Sure.

ASSISTANT: We did not found any reservation in your name.

USER: No problem, thanks for your support.

ASSISTANT: Thanks for contacting us. Hope to serve you again.