You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation as my trip got cancelled due to bad weather conditions. Can you help me in cancellation?

ASSISTANT: Sure, let me know your good name please?

USER: I made a reservation with the name Thomas Taylor.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform that, there is no reservation found on you name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for reaching us.