You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: My name is Samuel Jackson and I would like to cancel my recent reservation.

ASSISTANT: Sure, I will help you with that. Please wait for a minute,.

USER: Sure, take your time.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: No problem, thank you for the time.

ASSISTANT: Thank you for reaching us, have a great day.