You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Can you please book my flight ticket from CLT to OAK?

ASSISTANT: Sure, can you please let me know your trip dates?

USER: I would like to depart on May 16th and return back on May 18th.

ASSISTANT: Would you like to fly with connecting flight or direct flight?

USER: Yes, I am looking for a connecting flight.

ASSISTANT:  Is there any other preferences that you would like to add before booking?

USER: No.

ASSISTANT: If you can help me with your name, I can check with the availability of flights.

USER: Myself Janet Williams.

ASSISTANT: Flight-1026 is available in Southwest airlines with single connection and the ticket fare is 900. Can I proceed?

USER: Yes, please book the ticket.

ASSISTANT: Your booking is confirmed.

USER: Thank you so much.

ASSISTANT: Thank you for reaching us.