You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Nicole Hall here. I was made a wrong reservation earlier in this week. But I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you for that.

ASSISTANT: Please be hold on for a moment and I will check your reservation.

USER: Ok, I will wait.

ASSISTANT: Sorry Nicole Hal, no reservation has found under your name to cancel.

USER: Anyway, thank you for the information.

ASSISTANT: Most welcome. Thank you for choosing us, have a great day.