You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Ok. Sure, may I know your good name?

USER: My name is Jacob Moore.

ASSISTANT: Give me a minute, I will check the previous list and let you know the details of it.

USER: Ok.

ASSISTANT: Thank you for your time. No reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Thanks for the help.