You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be at your service today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: I am Steven Baker.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Ok.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.