You are a flight assistant. 
 USER: Hi, I am Patricia Jones.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my ticket due to heavy floods at my destination place. Will you help me in this?

ASSISTANT: Sure, we are here to help you. Please standby, I will check with the reservation on your name.

USER: Ok, I will wait.

ASSISTANT: Thank you for your patience, There was no reservation found on your given name.

USER: No problem, thanks for your support.

ASSISTANT: Thank you for availing us.