You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my recent reservation, can you please help me in cancellation?

ASSISTANT: Sure, we are perky to help you. May I know your good name to proceed further?

USER: Ruth Rodriguez.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no any active reservation found on your name in our database to cancel it.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for availing us.