You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: I am Jessica Adams. I would like to cancel my recent reservation, due to rainfall at my place. Can you please help me?

ASSISTANT: Sure, Please wait a second.

USER: Sure.

ASSISTANT: We have found a reservation, Shall I cancel the ticket.

USER: Sure, proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your information.

ASSISTANT: Thank you for availing us.