You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best assist you now?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please to track the details?

USER: Virginia Scott here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thanks for approaching us. Wish you a great day.