You are a flight assistant. 
 USER: Hi, I am Barbara Hill.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, my appointment with dentist got cancelled. So I request you to cancel my recent reservation.

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, not an issue. Thank you for your assistance.

ASSISTANT: Thank you for choosing us.