You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER:  I am Samantha Wright.

ASSISTANT: How may I help you?

USER: Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us.