You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Would it be possible to change my reservation, which I have done with my name?

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: My name is Linda Adams.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: We found a reservation by this name. Can I know your travelling dates?

USER: My trip dates are 07/20 - 07/22.

ASSISTANT: Please share me your airport codes.

USER: My airport codes are PHX - CLT.

ASSISTANT: Do you need any break?

USER: I need a single connection.

ASSISTANT: Is there any other specifications?

USER: No.

ASSISTANT: We found a direct flight with an UA airlines. Can I reserve it?

USER: Please reserve.

ASSISTANT: Your flight ticket has been reserved with 1005.

USER: Thank you.

ASSISTANT: Thank you for reaching us.