You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy. So I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I am happy to help you. Can I know your name please?

USER: My name is Virginia Green.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: There is no reservation found on your given name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for choosing us.