You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: My business meeting has been cancelled by my client due to some technical problem, can you please cancel my reservation?

ASSISTANT: Sure, we are here to help you. May I know your good name for further process?

USER: I am Brandon Adams.

ASSISTANT: Ok, give me a minute.

USER: Ok.

ASSISTANT: Thank you for your patience. No reservation found with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us, have a blissful day.