You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Joshua Edwards.

ASSISTANT: How can I assist you?

USER: I am looking for a direct flight from DFW to PHX. Can you please help me?

ASSISTANT: Sure, may I know your journey dates please?

USER: The planned journey dates are 10/30 and 11/01.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There are no direct flights available for you on those dates, Edwards.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for choosing us.