You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I do for you?

USER: I am Katherine Perez. Actually, my holiday trip got cancelled due to some weather issues. Can you help me out?

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Sorry, there is no previous reservation found on your name to cancel.

USER: Oh! ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your quick response.

ASSISTANT: Have a great day.