You are a flight assistant. 
 USER: Hello, I am Kimberly Edwards.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Sure, please wait a moment I will check and let you know.

USER: Ok.

ASSISTANT: Sorry, we did not found any reservation on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us.