You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you now?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me in cancelling my ticket?

ASSISTANT: Sure, I am here to help you. To proceed for cancellation, I need to know your name?

USER: I am Kimberly Hernandez.

ASSISTANT: Thanks for providing your name. Please wait a moment.

USER: Sure.

ASSISTANT: Sorry there is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for connecting with us. Have a great day.