You are a flight assistant. 
 USER: Hello. I am Stephanie Carter.

ASSISTANT: Hello, how can I aid you at present?

USER: I just want to cancel my recent reservation, due to bad weather conditions I was fallen sick.So I am not able to perform a dance in heritage festival. Could you please help me in cancellation?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there was no active reservation found on your name to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.