You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my reservation due to heavy snowfall in my region.

ASSISTANT: Sure, I will help you. May I know your name please to check your reservation status?

USER: Sure, my name is Jacob Allen.

ASSISTANT: Jacob, no reservation has been found on your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.