You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: I am Ruth Evans.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to change.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for approaching us.