You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Justin Scott.

ASSISTANT: How can I oblige you?

USER: Due to emergency I need to cancel my recent reservation. Can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for availing us.

USER: Thanks for your information.