You are a flight assistant. 
 USER: Hello, Jerry Parker here.

ASSISTANT: Hello. Good morning Parker. Welcome to ABC Airline agency, how can I assist you today?

USER: I need to cancel my reservation, because my friends has already done my reservation to some other airlines, I was not aware of this thing, so could you please help me with cancelling my ticket?

ASSISTANT: Sure Parker, I will definitely help you with that. Please give me a moment, I can get back to you with the related information.

USER: Sure, take your time to check.

ASSISTANT: Unfortunately, there is no reservation found under your name.

USER: It's alright, not a problem, I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.

ASSISTANT: It's my pleasure, have a great day.

USER: Welcome.