You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: Ashley Lopez here.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: We found a reservation on your name, it has been cancelled.

USER: Thanks for your response.

ASSISTANT: Thank you.