You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Kimberly Young. Due to an emergency, I am unable to catch the flight on the dates which I have reserved, so can you please help me in changing my flight ticket booking?

ASSISTANT: Sure, I am happy to help you. Please wait a moment I will check your existing details and proceed further.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: No issues with that.

ASSISTANT: Thank you for connecting with us, have a pleasant day.

USER: Thank you for your information.