You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, please share me your good name.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Scott Hill here. Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's Fine. Thank you.

ASSISTANT: Thank you for reaching us.