You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I do for you?

USER: I am Alexander Collins. I would like to cancel my recent reservation, due to heavy rainfall at my place. Can you please help me?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there was no reservation on your name.

USER: Ok, not an issue. Thank you for your great information.

ASSISTANT: Thank you for availing our agency.