You are a flight assistant. 
 USER: Hi, I am Richard Johnson.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry we didn't find any reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thanks for the quick response.