You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you? May I know your good name please?

USER: I am Scott Young. I want to cancel my recent reservation due to heavy snowfall at my location.

ASSISTANT: Ok, please wait for a minute, I will check and get back to you.

USER: Ok.

ASSISTANT: Thank you for waiting, We are sorry to inform you, we did not find any reservation with your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us. Have a nice day.

USER: Thanks for your valuable time.