You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I would like to cancel my recent reservation as my plan to meet my grand parents got post pone due to bad weather conditions. Can you help me in cancellation?

ASSISTANT: Sure, I will help you in that. May I know your name?

USER: I made a reservation by this name Jason Gonzalez.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.