You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Unfortunately, I would like to cancel my reservation due to heavy rainfall, can you please help me in this intent?

ASSISTANT: Sure, I am glad to help you. Could you please provide your name to check your reservation status?

USER: Sure, my name is Cynthia Rodriguez.

ASSISTANT: Ok, please wait a moment I will check your reservation details and proceed further.

USER: Sure, take your time.

ASSISTANT: Sorry to say, I did not find any details regarding your reservation in my database.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.