You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How can I be of your help?

USER: I am Margaret Wright.

ASSISTANT: Ok.

USER: I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Can you please help me with that?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thanks for being patience, we found a reservation in your name and cancelled successfully.

USER: Ok, thanks for cancelling my ticket.

ASSISTANT: Thanks for approaching us, we hope to serve you again.