You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my trip as I don't have money to travel. Please help me.

ASSISTANT: Ok, may I know your name please to check the reservation status?

USER: My name is Raymond King.

ASSISTANT: Raymond, there is no reservation found with your details.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for contacting us.