You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: Owing to an emergency, I need to cancel my recent reservation. Can you please help me in doing that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Brandon Hill.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for opting us.