You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: Owing to emergency I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you. please let me know your good name.

USER: I am Kimberly Young.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for contacting us.