You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Robert Jackson.

ASSISTANT: Wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel it.

USER: No worries, thank you.

ASSISTANT: Thank you for reaching us.