You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am planning to book a flight ticket to MSP from JFK, can you please help me out?

ASSISTANT: Sure, may I know your travel dates?

USER: Sure, my planned travelling dates are Apr 19 and Apr 21.

ASSISTANT: Do you have any specifications?

USER: Yes, I am looking for a flight with 1 connection.

ASSISTANT: Ok, please wait a minute.

USER: Ok, I prefer economy class.

ASSISTANT: May I know your name?

USER: Sure, my name is Kenneth Turner.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there were no flights found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.