You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me for booking from ATL to HOU?

ASSISTANT: Sure, help me with the trip dates?

USER: My trip dates are on April 20 and 22.

ASSISTANT: May I know your name please?

USER: My name is Charles Gonzalez.

ASSISTANT: Do you have any preferences?

USER: I need a connected flight.

ASSISTANT:  Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.