You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you please help me in changing my existing reservation?

ASSISTANT: May, I Know your good name?

USER: I am Kathleen Lee.

ASSISTANT: Please wait for a moment?

USER: Ok.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.