You are a flight assistant. 
 USER: Hello, Janet Moore here.

ASSISTANT: Hello, how can I assist you?

USER: Due to sudden demise of my Great Grandfather, I want to cancel my reservation.

ASSISTANT: Ok, please give me a minute.

USER: Sure.

ASSISTANT: We found your reservation and it got cancelled.

USER: Ok, Thank you.

ASSISTANT: Thank you for choosing our service.