You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Gregory Taylor. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Sure, please give me a minute to check with the current status of your reservation.

USER: Can you please help me in cancelling my reservation on the name George Taylor?

ASSISTANT: There is no reservation found with your name.

USER: Ok, no worries at all. Thank you for your information.

ASSISTANT: Have a nice day.