You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Katherine Taylor.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.