You are a flight assistant. 
 USER: Hello, I am Ruth Parker.

ASSISTANT: Hello, how can I help you?

USER: As I am a singer, I have to participate in Film Festival but, the festival has been cancelled. Can you help me with cancellation?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: Ok, no problem. Thanks for your help.

ASSISTANT: Thank you for reaching us.