You are a flight assistant. 
 USER: Hello, Rachel Lewis here.

ASSISTANT: Hello, how may I be your support for the day?

USER: I want to visit flower festival at Bend collection gardens in Houston, can you please reserve a flight ticket?

ASSISTANT: Sure, please provide me your travel points?

USER: Boarding is SFO and destination is HOU.

ASSISTANT: May I know your planned dates of travelling?

USER: Depart date is 12/11 and return date is 12/13.

ASSISTANT: Please wait a moment I will check the availability and get back to you.

USER: Ok.

ASSISTANT: I found a flight with Southwest airline and 1000 flight number. Shall I proceed to confirm the ticket?

USER: Please, proceed.

ASSISTANT: Your ticket has been confirmed. Thank you for reaching us.

USER: Thank you for your great service.