You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER:  I want to cancel my recent reservation. Can you please help me ou?

ASSISTANT: Ok, may I know your name?

USER: Sure, my name is Robert Walker.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Robert Walker, found a reservation was found by your name. Can I cancel it?

USER: Yes, please cancel it.

ASSISTANT: Your reservation is cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.