You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my existing reservation, which is done recently. Can you please help me out?

ASSISTANT: Ok, please can I know your name to proceed?

USER: Thank you for considering my request. My name is Shirley Edwards.

ASSISTANT: Ok, please wait a moment I will check for the reservation.

USER: Sure, I will wait.

ASSISTANT: Ok, I had found your reservation and it is been cancelled. Thank you for choosing our agency.