You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you at this moment?

USER: I want to cancel my recent reservation due to some family problems. Can you please help me with the cancellation on the name of Angela Hernandez?

ASSISTANT: Sure, I am happy to help you in cancelling the ticket.

USER: Thank you.

ASSISTANT: Can you please give me a minute?

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no active reservation found with your name to cancel the ticket.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: You are welcome. Thank you for reaching us.