You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I be at your service?

USER: I am Anthony Miller and help me to cancel the reservation, as my visa got rejected to go for a holidays vacation.

ASSISTANT: Sure, we are here to assist you.

USER: Ok.

ASSISTANT: Please be on hold for a second.

USER: Sure.

ASSISTANT: Thanks for holding on, we found a reservation in your name and that has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thanks for approaching us, your amount will be credited to your account.