You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I am looking for a flight from CLT to IAD, can you help me in booking?

ASSISTANT: Sure, I will help you. Please send your travelling dates.

USER: Sure, my planned travel dates are Nov 14 and Nov 16.

ASSISTANT: Do you have any connection preference?

USER: Please look for a direct flight.

ASSISTANT: Please stay connected.

USER: Ok, please book the ticket on the name William Moore.

ASSISTANT: There is a direct flight available with JetBlue airline, shall I proceed?

USER: That's fine, please proceed in booking.

ASSISTANT: Your booking is done with flight number 1002. Happy journey.

USER: Thank you for the service.

ASSISTANT: You are welcome, have a nice day.