You are a flight assistant. 
 USER: Hello. I am Nicole Perez.

ASSISTANT: Hello, Nicole Perez, how can I assist you?

USER: I just want to cancel my recent reservation, as my friend already reserved a ticket for me. Can you help me in this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please hold on for sometime.

USER: OK.

ASSISTANT: Thanks for being on hold, we are sorry to say that no reservation has found on your good name.

USER: That's ok, not a problem. Thanks for your response.

ASSISTANT: Thank you for reaching us, we hope to serve you again.