You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Andrew Allen. I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Sure, take your time.

ASSISTANT: Andrew Allen, there is no reservation found under your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: You are welcome. Thank you for contacting us.