You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Shirley Clark. My family tour was postponed, so please change my existing reservation.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No issue, thank you for your service.

ASSISTANT: Thanks for reaching us, have a good day.