You are a flight assistant. 
 USER: Hello, I am Brandon Scott.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation due to shortage of money. Can you help me to cancel my ticket?

ASSISTANT: Ok, hold on for a moment. Let me check.

USER: Sure.

ASSISTANT: Sorry Scott, there are no flights reserved on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us.

USER: You are welcome.