You are a flight assistant. 
 USER: Hello. Steven Lewis here.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry Steven Lewis, there is no reservation on your name in our database.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for reaching us.