You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What help that I can assess you at this time?

USER: I am Amanda Hernandez, can you help me to cancel my existing reservation?

ASSISTANT: Sure, I am here to help you in that flight ticket cancellation. Please give me some time to check in our back end.

USER: Ok, take your time.

ASSISTANT: I have checked in our data base but there is no reservation found for the name that you have provided for checking purpose.

USER: That's ok, thank you for searching.

ASSISTANT: It's my pleasure and thank you for approaching us. Have a great day.