You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: Virginia Johnson here. Due to the heavy rains I would like to cancel my reservation ticket, can you help me over that?

ASSISTANT: Sure, I will help you.

USER: Thanks.

ASSISTANT: Please wait a minute.

USER: Sure, get back with the proper information.

ASSISTANT: Thanks for waiting, there is no reservation on your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you.