You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Due to my ill health, I would like to cancel my recent reservation.

ASSISTANT: Ok, I can help you out. Please provide me your name?

USER: Sure, my name is Raymond Hernandez.

ASSISTANT: Sorry, no reservation found on your name in my database. Thank you for connecting with us.

USER: Ok, no issue. Thank you for your information.