You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you with that. Can I know your name please?

USER: Thank you. Please check  the reservation with my name Frank Hall.

ASSISTANT: Thank you for providing the information. Please give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you, there is no reservation found with your name to cancel the ticket.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: You are welcome. Thank you for reaching us.

USER: Most welcome.