You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Kathleen Johnson. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please wait a minute, I will check your reservation status.

USER: Ok, take your time.

ASSISTANT: Ok, thanks for your time. There is no reservation found under your name to cancel it.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Welcome, have a good day.