You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand today?

USER: As I am a doctor, I need to attend an emergency case in New York, but unfortunately I have selected my destination code as Orlando. Can you please help me to change it?

ASSISTANT: Sure, we are here to help you. To proceed further, May I know your name?

USER: Sure, my name is Virginia Mitchell.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patient, we did not find any reservation on your name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for reaching us.