You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Joseph Hernandez.

ASSISTANT: How can I serve you?

USER: Can you please help me in cancelling my recent reservation, as my football match got cancelled.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: Sorry to inform you that, there are no reservation found on your given name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thanks for reaching us, have a nice day.