You are a flight assistant. 
 USER: Hi. I am Scott Evans.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my recent reservation, as I need to attend my grandmother memorial service in my home city. Help me with it.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Its ok, thank you.

ASSISTANT: Thanks for approaching us.