You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Please share your name please to proceed further.

USER: My name is Melissa Collins.

ASSISTANT: I found your reservation and successfully cancelled as per your request.

USER: Thank you for the help.

ASSISTANT: Thank you.