You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Myself Carol Baker.

ASSISTANT: Nice meeting you Baker.

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry Baker, we couldn't find any reservation on your name in our records.

USER: Ok, not an issue. I will find an other alternate to cancel my ticket.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.