You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I just want to cancel my reservation due to an emergency issues. Can you help me?

ASSISTANT: Sure, I can help you in that. Please wait a moment.

USER: I made a reservation on the name of Jonathan Anderson.

ASSISTANT: Thank you for providing your name.

USER: Ok.

ASSISTANT: No reservation has been found with your name.

USER: Not an issue, thanks for your assistance.

ASSISTANT: Thanks for reaching us, have a good day.