You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I support you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Linda Robinson.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for availing us.