You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Sure, my name is Laura Allen.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT: Laura, I found your reservation and successfully cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.