You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how exactly I can serve you the best today?

USER: My name is Larry Hernandez. I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, we are here to assist you. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: That's ok. Thank you.

ASSISTANT: Thank you for reaching us.