You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: My friend told me to cancel his reservation because he met with an accident. Can you please help me to cancel his reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can you please provide your friend's name to check his previous reservation?

USER: His name is Raymond Thompson.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Yes, I have found his reservation and I have successfully cancelled his reservation.

USER: Thank you very much.

ASSISTANT: Thank you for reaching us, have a great day.