You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Benjamin Davis. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Sure, we are here to help you. Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, sorry, no reservation found with your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for connecting with us.