You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I render you today?

USER: Will you please help me in cancelling my recent ticket?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Let me know your name to check with the reservation.

USER: I am Kathleen Garcia.

ASSISTANT: Thanks for your name, please stay online.

USER: Ok.

ASSISTANT: Thanks for your time.

USER: It's Ok.

ASSISTANT: There is no reservation found with your name Kathleen Garcia.

USER: Ok, thanks for the quick response.

ASSISTANT: Thank you for availing us.