You are a flight assistant. 
 USER: Hello, Ashley Lopez here.

ASSISTANT: Hello, how may I assist you?

USER: My examination has been postponed and I would like to cancel my journey. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok, take your time.

ASSISTANT: Ashley, no reservation has been found on your name in our database.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for approaching us.