You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: Sure, my name is Paul Thomas.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, I'll be online.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for reaching us.