You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my reservation as my exams got cancelled. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for considering my request.

ASSISTANT: May I know your name please?

USER: Sure, I am Samuel White.

ASSISTANT: Thanks for your name, please wait.

USER: Sure, I will wait.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: Thank you for your kind service.

ASSISTANT: Thank you for availing us.