You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, I want to change my reservation. Can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check the previous reservation status?

USER: I am Nicole Phillips.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I'll wait for your response.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the airline database.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for reaching us.