You are a flight assistant. 
 USER: Hi, Stephanie Carter.

ASSISTANT: Hello, how may I assist you?

USER: I would like to cancel my reservation due to heavy rainfall. Can you help me?

ASSISTANT: Carter, please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Carter, there is no reservation found on your name to cancel your reservation.

USER: That's ok, no problem. Thank you so much.

ASSISTANT: Thank you for your service.