You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: George Gonzalez here.

ASSISTANT: George, how may I help you?

USER:  I am planning to book a ticket from JFK to ORD. Can you please help me out?

ASSISTANT: Please share your itinerary dates.

USER: I would like to travel on 11/01 and return on 11/03.

ASSISTANT: Please hold on for a moment.

USER: Ok, carry on. I need direct flight.

ASSISTANT: Sorry, no direct flight is available on your route.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.