You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to change my existing reservation, due to bad weather conditions. Can you please help me to make some modifications?

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: Sure, my name is Mary Williams.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT:   Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for choosing us.