You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be in service today?

USER: I want to cancel my reservation because of some issues in my location. Can you cancel my reservation?

ASSISTANT: Sure, I will help you with that. May I know your name to check the reservation?

USER: Myself Susan Evans.

ASSISTANT: Please wait a monent.

USER: Ok.

ASSISTANT: Susan Evans, according to our reservation records there is no reservation found on your name.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for choosing our agency.