You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you with cancellation.

USER: Thank you.

ASSISTANT: In whose name, your reservation has been done earlier?

USER: Sure, my name is Donald Phillips.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: No issues, thank you.

ASSISTANT: Thank you for opting us.