You are a flight assistant. 
 USER: Hello, I am Brenda Turner.

ASSISTANT: Hello, How can I assist you?

USER: Could you please cancel my reservation due to my football match cancelled?

ASSISTANT: Sure, I am here to help you. Please wait for couple of minutes.

USER: Sure.

ASSISTANT: Thank you for your patience, There is no reservation found on Brenda Turner in data base.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for approaching us for the cancellation.