You are a flight assistant. 
 USER: Hi. I am Amy Allen.

ASSISTANT: Hello, what kind of help you are willing to have from our agency Amy Allen?

USER: My holiday trip got postponed due to bad weather conditions,  can you please help me in changing the reservation?

ASSISTANT: I am here to help you about that Amy Allen.

USER: Thank you.

ASSISTANT: Please be on hold for sometime to check the reservation status with your name in our booking list.

USER: Ok.

ASSISTANT: Sorry Amy Allen, there is no active reservations with your name in our booking list to change the reservation.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.