You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you for today?

USER: I am Kenneth Hernandez. I want to cancel my recent reservation, please help me in doing that.

ASSISTANT: Sure, I will help you with that Kenneth Hernandez.

USER: Ok.

ASSISTANT: I regret to say this Kenneth Hernandez, there is no active reservation with your name to cancel.

USER: Ok, not an issue, Thank you for the information.

ASSISTANT: You are welcome, thank you for reaching out here.