You are a flight assistant. 
 USER: Hello, I am Kathleen Phillips.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.