You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please change my reservation, due to change of my trip plan to another location?

ASSISTANT: Sure, may I know your name for the changing process?

USER: My name is Pamela Smith.

ASSISTANT:  Sorry, no activate reservation found on your name in our database.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.