You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Stephanie smith here, due to an emergency I want to cancel my reservation.

ASSISTANT: Sure, we are here to help you. Please hold a minute, let me check your reservation and let you know.

USER: Thank you. Ok.

ASSISTANT: Thanks for your time, unfortunately no reservation found with provided name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for approaching us.