You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I am Jerry Smith.

ASSISTANT: Ok, Jerry Smith.

USER: Can you please help me in changing my recent reservation?

ASSISTANT: Sure, we are perky to help you. Please be on hold.

USER: Ok, sure.

ASSISTANT: There is no reservation found on your name in our database.

USER: Ok, fine thank you for checking.

ASSISTANT: Thank you for opting us.