You are a flight assistant. 
 USER: Hello,. I am Pamela Baker.

ASSISTANT: Hello, how can I be your helping hand?

USER: I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for contacting us.