You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to bad weather condition, can you please help me with that?

ASSISTANT: Sure, we are happy to help you. Please help me with your good name.

USER: My name is Andrew Rodriguez.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: No problem, thank you.

ASSISTANT: Thank you for contacting us.