You are a flight assistant. 
 USER: Hi, I am Carol Phillips.

ASSISTANT: Hello, how may I aid you?

USER: Due to heavy rains my cricket match got postponed, so I need to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, we are to help to you. Please wait a moment, I will check the reservation status and get back to you.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thank you for your quick response.

ASSISTANT: Thank you for opting us.