You are a flight assistant. 
 USER: Hello, I am John Harris.

ASSISTANT: Hello, how may I address you?

USER: I am planning to take my children to Houston Zoo, can you help me with booking from IAH to AUS?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your travelling dates?

USER: My preferable travel dates are 01/07 and 01/09.

ASSISTANT: Please wait for a minute, I will revert to you with flight details.

USER: Sure.

ASSISTANT: Thanks for waiting. We found a flight with number 1013 and UA as airline. The cost of the ticket is 100.

USER: You can proceed.

ASSISTANT: Your ticket is confirmed.

USER: Thank you for helping me.

ASSISTANT: Thanks for availing us.