You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you avail me to book a flight ticket to Boston to meet my grand parents?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your planned dates please?

USER: My planned journey dates are Sept 02 and 04.

ASSISTANT: Ok, please specify your name.

USER: Pamela Robinson here.

ASSISTANT: Ok, let me know your source airport code.

USER: My source is from Charlotte, CLT.

ASSISTANT: Do you have any other concerns?

USER: I need a connecting flight.

ASSISTANT: We found a connecting flight with a fare of 100 in 1028 United Airline, shall I proceed?

USER: Sorry, I have changed my decision, I want to travel in direct flight.

ASSISTANT: Sorry to say that, no flights are found based on your information.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for choosing us.