You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Rebecca Garcia. Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT:  Ok, please wait I will revert you.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Not an issue, thank you.

ASSISTANT:  Thank you for availing us.