You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can we help you?

USER: Can you please cancel my reservation?

ASSISTANT: I am glad to help you with your concern. May I know your name to check with the reservation status?

USER: I am Debra Williams.

ASSISTANT: Please wait a moment, while I check with the status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, Debra Williams. Debra Williams, I found a reservation under your name and it is cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.