You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Virginia Miller, I need to cancel my reservation because of heavy snow fall in my location. Can you help me?

ASSISTANT: Sure, I will help you out in cancelling the flight ticket.

USER: Ok, thank you.

ASSISTANT: Please wait a moment.

USER: Ok, will wait.

ASSISTANT: Sorry Miller, there is no reservation on your name.

USER: Thank you for searching. That's ok.

ASSISTANT: Thank you for reaching us.