You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Anthony Moore.

ASSISTANT: How can I assist you at this moment?

USER: Can you find a direct flight for me from JFK to IAH?

ASSISTANT: Sure, can you please provide your travelling dates to proceed further?

USER: I want to take a flight on 05/18 and 05/20.

ASSISTANT: AA airlines is available on this route with a ticket fare of 100, shall I book your ticket?

USER: Proceed, if it is a direct flight.

ASSISTANT: Anthony Moore, there are no flights available on this route with direct flight.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for contacting us.