You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my flight reservation as I am sick, can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Ruth King.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name. Thank you for opting us.

USER: No problem, thank you for checking.