You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my existing reservation, which is done recently. Can you please help me out?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you for considering my request.

ASSISTANT: May I know your good name?

USER: My name is Michelle Taylor.

ASSISTANT: Please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Not a big problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.