You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I will be cancelling my reservation because of delay in my exams, can you help me?

ASSISTANT: May I know your name?

USER: Myself Scott Campbell.

ASSISTANT: Sorry Campbell, no reservation found on your name.

USER: Oh! no problem, thank you for checking my reservation.

ASSISTANT: Most welcome.