You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Ok, may I know your name to check your reservation?

USER: Thank you. Myself Steven Moore.

ASSISTANT: Sorry, there is no reservation found on your name to cancel it.

USER: Oh! It may not be booked properly while booking due to server issues. Anyway, thank you for your time.

ASSISTANT: Thanks for reaching us.

USER: Most welcome.