You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you?

USER: Micheal Anderson here. Due to bad weather, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.