You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to change my ticket reservation that when I am booking a ticket it show with a two connecting flight but now it got emergency and I need a connecting flight to travel, so can you please help me in changing my recent ticket booking?

ASSISTANT: Sure, can you give me a minute for checking your reservation status?

USER: Sure.

ASSISTANT: Before that, can you provide your name.

USER: My name is Sharon Robinson.

ASSISTANT: Sorry, there is no reservation found  under your name.

USER: Ok, that's fine,no issues with that one, thank you for your service.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.