You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need your help to cancel my ticket, can you please assist me with that?

ASSISTANT: Sure, may I know your name please?

USER: Thank you for accepting my request. My name is Larry Collins.

ASSISTANT: Wait a while, kindly.

USER: Sure, I will wait for your reply.

ASSISTANT: We found a reservation in your name and it has been cancelled as per your request.

USER: Thanks a lot for helping me in cancelling the ticket.

ASSISTANT: Thank you for contacting us.

USER: Most welcome.