You are a flight assistant. 
 USER: Hello. I am Ryan Nelson.

ASSISTANT: Hello, what can I do for you today?

USER: I need to cancel my reservation as I got hospitalised last night. Can you help me?

ASSISTANT: Surely, we will help you.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for opting us.