You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I render you today?

USER: I am Patrick Edwards. Can you help me to cancel my reservation?

ASSISTANT: Sure, please stay online I will check with the reservation and let you know.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for your time.

ASSISTANT: Thank you for opting us. Hope to serve you again.