You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Laura Walker. I want to cancel my recent reservation due to an emergency meeting. Can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Not an issue, thanks for your information.

ASSISTANT: Thank you for reaching us.