You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you today?

USER: I would like to attend Festival Celebrations in my home town at New York, NY - JFK.

ASSISTANT: Ok.

USER: Will you help me to book a connecting flight?

ASSISTANT: Sure. Please share your trip dates.

USER: My planned trip dates are 11/12 and 11/14.

ASSISTANT: Please let me know where are you starting from?

USER: I am willing to start from Charlotte, NC - CLT.

ASSISTANT: May I know your name please?

USER: My name is Frank White.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for being patience, there is a connecting flight 1023 with UA airline. Can I proceed to book?

USER: Ok, please proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you.

ASSISTANT: Thank you.