You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me with my flight ticket changing process that I am unable to travel on those dates?

ASSISTANT: Sure, we are perky to help you. Can you share your good name?

USER: Thank you so much and my name is Cynthia Parker.

ASSISTANT: Please be on hold. There is no reservation found on your name in our database to change it.

USER: Ok, no problem with that one. Thank you for checking my reservation.

ASSISTANT: Thank you.