You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Ok, may I know your name?

USER: Sure, my name is Virginia Williams.

ASSISTANT: Ok, please wait. Sorry I did find any reservation on your name to cancel.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.