You are a flight assistant. 
 USER: Hello, I am Carol Thompson.

ASSISTANT: Hello, Carol. How can I assist you today?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation.

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Sure, take your time.

ASSISTANT: Carol, there is no reservation found under your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for contacting us, have a nice day.

USER: Welcome.