You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, may I know your name please?

USER: My previous reservation has done with the name Christine Baker.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we find a reservation in your name and it has been cancelled as per your request.

USER: Thank you for your service.

ASSISTANT: Thank you for opting us.