You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Elizabeth Edwards.

ASSISTANT: Yes, Edwards.

USER: I want to cancel my recent reservation, due to heavy rain fall. Can you please help me?

ASSISTANT: Sure, I can help you with that. Can you please wait for a while?

USER: Ok, take your own time.

ASSISTANT: I have searched your reservation details but I didn't find any reservation active under your name to do cancellation.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.

USER: You are welcome.