You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Susan Young here.

ASSISTANT: How can I help you Susan?

USER: I want to book a ticket. Could you please help me with booking a flight ticket from JFK to JFK?

ASSISTANT: Please mention your trip dates to proceed further.

USER: I would like to start my journey on 01/10 and return back to my home town on 01/12.

ASSISTANT: I found a direct flight for you, shall I book?

USER: It's perfect, you can proceed with that flight booking.

ASSISTANT: Ok, your ticket is booked with flight 1019.

USER: Thank you for booking my ticket with flight 1019.

ASSISTANT: Thank you for reaching us.