You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Sure, My name is Timothy Lee.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, No issues, thank you.

ASSISTANT: Thank you for reaching us, have a good day.