You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kenneth Hill.

ASSISTANT: How can I assist you at this moment?

USER: I would like to book a ticket to Austin, can you please help me out?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you.

ASSISTANT: Can you please provide me your travel dates please?

USER: I am travelling on these dates 02/16 and 02/18.

ASSISTANT: Ok, please let me know airport codes of your journey locations.

USER: I am flying from CLT to AUS.

ASSISTANT: Please wait a moment and I will check for flight availability.

USER: Sure.

ASSISTANT: I have found a flight in UA airlines with connection 0 and price 100, is it ok for you?

USER: Make sure my connection limit is 1.

ASSISTANT: Sorry Kenneth Hill, no flight is available to you with connection 1.

USER: Ok no problem, thank you for your services.

ASSISTANT: My pleasure. Thank you for choosing us, have a great day.