You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I render you today?

USER: I want to change my existing reservation in the name of Kenneth Hernandez. Can you help me in this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.