You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I have to change my travelling dates in my reservation due to my trip got postponed. So please help me with that.

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: May I know your name please.

USER: Sure, myself Samantha Wright.

ASSISTANT: Wait a moment please.

USER: Sure, take your time.

ASSISTANT: Samantha Wright, we haven't found any reservation under your name in our database.

USER: Oh! It may not be booked properly due to server issues while booking.

ASSISTANT: Thank you for reaching us.

USER: Anyway, thank you for your time.