You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you today?

USER: I am Kathleen Turner.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation as my exam got cancelled. Please help me out.

ASSISTANT: Sure, I will help you. Sorry Kathleen Turner, no reservation done on your name.

USER: No issues, thanks for the information.

ASSISTANT: Thank you for approaching us, have a nice day.