You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ryan Mitchell.

ASSISTANT: How can I help you today?

USER: Due to some important meeting I am unable to travel the trip, can you please help me in flight ticket cancellation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Just give a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation on your name in our records.

USER: No issues with that one, thank you for checking and providing the information.

ASSISTANT: Thank you for reaching us.