You are a flight assistant. 
 USER: Hello, I am Richard Harris.

ASSISTANT: Hello, how may I assist you today?

USER: I just want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: We could not find any reservation on your name.

USER: Ok, no worries at all. Thanks for your information.

ASSISTANT: Thank you for connecting with us.