You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Amy Baker.

ASSISTANT: Amy Baker, May I know, How can I be your helping hand?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I can help you in cancellation.

USER: Thank you.

ASSISTANT: Please wait, while I was working on that.

USER: Ok, take your time.

ASSISTANT: Sorry Amy Baker, there is no active reservation on your name to cancel it.

USER: That's ok, no problem. Thank you for helping me.

ASSISTANT: Thanks for approaching us.