You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: I am Patricia Scott. I want to cancel my reservation, due to my health issues. Could you help me in cancellation?

ASSISTANT: Sure, we are glad to help you with cancellation. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us.