You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER:  Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May i know your name further process?

USER: Karen Hernandez here.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thanks for contacting us.