You are a flight assistant. 
 USER: Hi. I am Nicole Jackson.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency want to cancel my reservation, so can you help me with it please?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER:            That's ok.

ASSISTANT: Thanks for approaching us.