You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I am Margaret Turner, I want to cancel my reservation as my plan to watch base game is cancelled due to my bad health.

ASSISTANT: Ok.

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure. Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, thank you for the details.

ASSISTANT: Thank you for reaching us.