You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me in cancellation?

ASSISTANT: Sure, I will help you. May I know your good name to check reservation?

USER: I am Benjamin Collins.

ASSISTANT: Please be hold on for a while.

USER: Ok.

ASSISTANT: Thanks for being hold, there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for approaching us.