You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: Is this flight booking agency?

ASSISTANT: Yes, you are at this right place. Can you please let me know what can I assist you?

USER: Ok, I want to cancel my recent reservation due some bad weather conditions in our location, so I could not reach my source airport. Can you help me?

ASSISTANT: Ok, I will help you about your cancellation of your reservation. Can you please provide your name to check the active reservation under your name?

USER: Sure, myself Samuel Nelson.

ASSISTANT: Sorry to say this, there are no active reservations under your name to cancel Nelson.

USER: Ok, not a issue. Thank you for the information provided by you.

ASSISTANT: Most welcome, thank you for reaching out here.

USER: Have a great day.