You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation due to some health issues, so please help me in cancellation.

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Jason Perez.

ASSISTANT: Please wait for a moment. I will check and get back to you.

USER: Ok, I will wait.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No worries, thank you.

ASSISTANT: Thank you for reaching us.