You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: Jennifer Harris here. I want to cancel my recent reservation, as my exam got cancelled. Please help me with cancellation.

ASSISTANT: Sure, please wait for a while. I will check the status and revert you.

USER: Ok, take your time.

ASSISTANT: It's unfortunate that there is no reservation found by this name.

USER: That's fine, thank you for the response.

ASSISTANT: Thank you for picking us.