You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Rebecca Scott, want to cancel my ticket due to some personal reason. Can you please help me?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: You are welcome.