You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Justin Evans, I want to cancel my ticket as my plan to meet my friend is cancelled, can you help me with that?

ASSISTANT: Sure Evans, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say that, there is a no reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us.