You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: My name is Steven Rodriguez. Owing to emergency, I need to cancel my recent reservation. Please help me with that.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for your time, we found a active reservation in your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.