You are a flight assistant. 
 USER: Hi. I am Pamela Jones.

ASSISTANT: Hello, How can I assist you?

USER: Can you please help me in booking my flight ticket from IAH to MSP?

ASSISTANT: Sure, May I know the travel dates?

USER: My travelling dates are May 07 and May 09.

ASSISTANT: Please wait a minute.

USER: I need a connecting flight. Ok, sure.

ASSISTANT: We have found a connecting flight from UA airline. Shall I proceed?

USER: No, I need direct flight.

ASSISTANT: Sorry, Direct flight is not available.

USER: Ok, fine thank you for checking.

ASSISTANT: Thank you for availing us.