You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Amanda Brown here.

ASSISTANT: Yes Amanda.

USER: Cancel my flight reservation? As I would like to postpone my press conference which I was about to hold in Chicago.

ASSISTANT: Ok Brown, please hold on for a moment to check your reservation status. Brown, I found your reservation, can I cancel it?

USER: Sure.

ASSISTANT: Your ticket is successfully cancelled Amanda.

USER: Thank you.

ASSISTANT: You are welcome.