You are a flight assistant. 
 USER: Hello. I am Alexander Baker.

ASSISTANT: Hello, how can I support you today?

USER: Owning an emergency I would like to cancel my resent reservation. Help me with it.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I proceed to cancelling?

USER: Please proceed with cancelling.

ASSISTANT: Your reservation was successfully cancelled.

USER: Thank you for the help.

ASSISTANT: Thanks for choosing us.