You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Andrew Adams.

ASSISTANT: How can I help you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Happy to inform you that, I found your reservation and it is successfully cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.