You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you for the day?

USER: I need to cancel my reservation as my exams got cancelled, due to some technical issues.

ASSISTANT: Ok.

USER: Can you please help me out?

ASSISTANT: Sure, I will help you. May I know your name to check the reservation?

USER: I am Betty Jackson.

ASSISTANT: Please, wait for a moment.

USER: Ok.

ASSISTANT: Thank you for your time, there is no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for approaching us.