You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Steven Baker here.

ASSISTANT: How may I guide you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.