You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation ticket. Could you help me?

ASSISTANT: Sure, we are here to help you from our agency. May I know your name to check your reservation status?

USER: Jennifer Moore here.

ASSISTANT: Ok, please be on hold for a moment.

USER: Ok.

ASSISTANT: Sorry, for the inconvenience we didn't find any reservation on your name in our records.

USER: Thank you.

ASSISTANT: Welcome, thank you for reaching us.