You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for today?

USER: The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.

ASSISTANT: I am here to help you about your request but can you please provide your name to check the reservation status?

USER: Sure, my name is Jessica Mitchell.

ASSISTANT: Sorry to say this Jessica Mitchell, there is no active reservation with your name to fulfil your request.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.