You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me in changing my recent reservation?

ASSISTANT: Sure, can I know your name please?

USER: Sure, My name is Karen Miller.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues, thanks for the information.

ASSISTANT: Thank you for approaching us.