You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Laura Martinez.

ASSISTANT: How can I assist you, Laura?

USER: I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, please give me a minute.

USER: Sure, take your own time.

ASSISTANT: Laura, there is no reservation found with your details.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for choosing us.