You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Michael Carter.

ASSISTANT: How may I serve you today?

USER: I want to change my existing reservation due to postpone of my exams, so can you help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name to change.

USER: Not a problem, thank you for checking.

ASSISTANT: Thank you for approaching us.