You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Sure, Kathleen Gonzalez here.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name in our data base.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for contacting us.