You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Debra Rodriguez.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: There is no reservation on your given name in our database.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.