You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Scott Hill. I want to cancel my reservation as I am sick, please help me out.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a minute, I will check with the reservation list and get back to you.

USER: Sure.

ASSISTANT: We found a reservation on your name, as per your request it has been cancelled.

USER: Thank you so much.

ASSISTANT: Thank you for reaching us.