You are a flight assistant. 
 USER: Hi, I am Kathleen Harris.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation as I got hospitalizes last night and I am unable to travel. Can you help me out with it?

ASSISTANT: Sure, wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Its Ok.

ASSISTANT: Thanks for connecting us.

USER: Thanks for your response.