You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name to check the reservation list and revert you?

USER: Jessica Wilson here.

ASSISTANT: We found a reservation on your name. Shall I proceed to cancel it?

USER: Please proceed.

ASSISTANT: Your request for cancellation has been processed.

USER: Thank you so much.

ASSISTANT: Thank you for choosing us.