You are a flight assistant. 
 USER: Hello, I am Kenneth Baker.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation, as my FIFA finals got cancelled due to bad weather. Please help me in cancelling?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your given name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.