You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I have a meeting with my client in PHX. Can you please make a reservation from MSP?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Mark Nelson.

ASSISTANT: Your travel dates please?

USER: I want to start my journey on Jan 17 and need to end it on Jan 19.

ASSISTANT: May I know your connection limit please?

USER: I need a direct flight.

ASSISTANT: Do you have any airline preference?

USER: No.

ASSISTANT: Is there any other specification?

USER: No.

ASSISTANT: Thanks for your patience. I have found a normal-cost airline that is United airlines and it is a direct flight.

USER: Ok, please proceed for booking.

ASSISTANT: I have confirmed your flight ticket with flight number 1014.

USER: Thank you.

ASSISTANT: Thank you.