You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My name is Susan Taylor. Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am glad to help you. Please wait a moment I will check your details and proceed further.

USER: Ok.

ASSISTANT: Sorry to say, I did not find any reservation on your name in my website.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for choosing us, thank you.