You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Can you help me in booking a flight ticket from CLT to MCO?

ASSISTANT: Sure, on what dates are you planning to make your trip?

USER: I want to travel on 05/11, and return on 05/13.

ASSISTANT: What is your maximum connection limit?

USER: I need a direct flight.

ASSISTANT: Do you have any other specifications?

USER: No.

ASSISTANT: May I know your name?

USER: I am Ruth Hernandez.

ASSISTANT: Ok, there is a direct flight in United airline with flight number 1012 going on your way and the airfare is 100. Is that fine?

USER: Proceed with the booking.

ASSISTANT: Your ticket has been booked.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.