You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Could you help me in cancelling my reservation with the name of Pamela Jackson?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Wait a minute please.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation with your name. Your ticket has been cancelled.

USER: Ok. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.