You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you out?

USER: I want to cancel my recent reservation due to bad health conditions. Can you help me with that?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am James Smith.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for the time, there is no active reservation on your name.

USER: Ok, no worries at all. Thank you for informing me.

ASSISTANT: Thank you for opting us.