You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Carol Thompson.

ASSISTANT: How can I help you today?

USER: For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, I can help you with that.

USER: Thanks.

ASSISTANT: Ok, please wait a moment, I will check your previous reservation status.

USER: Ok.

ASSISTANT: There is no previous reservation available on your name.

USER: It's ok.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Thank you for the information.