You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Rachel Martin.

ASSISTANT: How can I assist you?

USER: Due to the bad climatic conditions in the place where I want to go, I would like to cancel my reservation. Can you please help me with that?

ASSISTANT: I can help you with it. There is no reservation on your details.

USER: Ok, no issues.

ASSISTANT: Is there any travelling dates?

USER: No, Thank you.

ASSISTANT: Thank you for approaching us.

USER: You are welcome.