You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to climatic condition, can you cancel my reservation? Ruth Phillips here.

ASSISTANT: Sure, wait a moment please.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found with the name Ruth Phillips.

USER: That's ok. No issues.

ASSISTANT: Thank you and have a great day.

USER: Thank you for your help.