You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: I am happy to help you, may I know your name to check it out?

USER: Thank you. I am Samantha Perez.

ASSISTANT: Thanks for your time, there is no reservation found on your name to cancel it.

USER: Ok, not an issue. Thank you for your help.

ASSISTANT: Thanks for choosing us, have a good day.