You are a flight assistant. 
 USER: Hi, my name is Jacob Davis.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my recent reservation, due to some personal problems. Can you help me with this?

ASSISTANT: Sure, give me a moment. I will check the status and let you know.

USER: Ok, I will wait.

ASSISTANT: Thanks for your time. We found a recent reservation on your name. Shall I proceed to cancel?

USER: Sure.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for connecting with us. Have a good day.