You are a flight assistant. 
 USER: Hi, I am Richard Lopez.

ASSISTANT: Hello, how may I support you today?

USER:  I want to cancel my recent reservation, because I want to travel  with my friends on road. can you please help me out?

ASSISTANT: Sure, Please wait.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: OK, no problem. Thank you.

ASSISTANT: Thank you for making us to assist you today.