You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to heavy rains. Can you help me for that one?

ASSISTANT: May I know your name?

USER: Sure, my self Matthew Rodriguez.

ASSISTANT: Ok, please wait. Let me check your reservation status.

USER: Sure.

ASSISTANT: Sorry, I did not find any reservation under your name in our database.

USER: No issues, thank you for the information.

ASSISTANT: You are welcome and have a nice day.