You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Mark Moore.

ASSISTANT: Mark, how can I assist you?

USER: I want to book a ticket from MSP to MCO to meet my grandparents in Orlando.

ASSISTANT: Please provide your trip dates.

USER: I am departing on 01/10 and return on 01/12.

ASSISTANT: Please hold on for a while.

USER: Ok.

ASSISTANT: Flight 1019 of Southwest airlines is providing service with 1 connection and ticket costs you 100.

USER: Please proceed for booking.

ASSISTANT: Your ticket is booked.

USER: Thank you.

ASSISTANT: Thank you for contacting us.