You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, please share me your good name.

USER: I am Kevin Thomas.

ASSISTANT: Please wait for  a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your good name.

USER: No problem, thank you for the checking.

ASSISTANT: Thank you for reaching us.