You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello, how can we assist you?

USER: Due to heavy cyclone at my location, I'm unable to catch the flight. Can you please help me in cancellation of my ticket?

ASSISTANT: Sure, we here to help you. Can you provide your name on which the ticket is been booked?

USER: I have booked the ticket on the name of Cynthia Lee.

ASSISTANT: Ok Cynthia Lee, can you please hold on for a moment?

USER: Sure.

ASSISTANT: As per the records there no reservation found on the name provided.

USER: That's ok, may be I have done a wrong booking. Thank you anyways.

ASSISTANT: Thank you for choosing our agency.