You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can you please provide your name to check the reservation status?

USER: My name is Brian Smith.

ASSISTANT: I regret to say this Smith, there are active reservations with your name to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching out here.