You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my recent reservation due to some family problems. Can you please help me with this?

ASSISTANT: Ok, please can I know your name to proceed?

USER: Sure, my name is Pamela Young.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, your reservation is found and cancellation is done.

USER: Thank you.

ASSISTANT: Thank you for choosing our agency.