You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Helen Turner.

ASSISTANT: How can I aid you today?

USER: I would like to cancel my recent reservation, could you please help me with cancellation?

ASSISTANT: Sure, please wait for some time.

USER: Ok.

ASSISTANT: We found a reservation on your name. Can I proceed with cancellation?

USER: Ok, not an issue. Ok, proceed.

ASSISTANT: Your recent reservation has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for approaching us.