You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: My business meeting has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: I am Frank Miller.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.