You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, I am Angela White.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry we did not find any reservation against your name.

USER: No problem, thank you.

ASSISTANT: Thank you for connecting with us.