You are a flight assistant. 
 USER: Hi, Emma Hernandez here.

ASSISTANT: Hello Emma. What can I do for you today?

USER: I would like to cancel my current reservation because my friend meet an accident.

ASSISTANT: Sure, give me a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name in our database. Thank you for reaching us.

USER: It's ok, no problem. Thank you.

ASSISTANT: You are welcome.