You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What type of help that you are looking for?

USER: I have to cancel my flight ticket booking, can you please help me in that one?

ASSISTANT: Sure, I am here to help you with the ticket cancellation process. Can I have your good name to check your previous ticket status?

USER: Thank you and my name is Pamela Robinson.

ASSISTANT: Ok, please hold on for a minute.

USER: Sure.

ASSISTANT: I am really sorry to inform you that, I have not found any reservation under your name in our database to cancel.

USER: Ok, no problem with that one. Thank you for your help.

ASSISTANT: You are most welcome. Thank you for choosing our travel agency.