You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you please assist me to cancel my reservation?

ASSISTANT: Sure, I am here to help you with your concern.

USER: Thank you.

ASSISTANT: May I know your name please to check your reservation status?

USER: Joshua Collins here.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Joshua Collins, no reservation has been found on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.