You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Benjamin Green.

ASSISTANT: Green, how can I assist you?

USER: I want to cancel my recent reservation due to heavy snowfall in my location, can you help me?

ASSISTANT: Sure, I am here to help you. Please wait, I will check your reservation status and let you know.

USER: Sure, I will wait for your reply.

ASSISTANT: Green, I have not found any reservation on your name in our database.

USER: That's fine, not an issue. Thank you for checking.

ASSISTANT: You are most welcome and thank you for contacting us.