You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am planning to visit PHX, so can you help me to book a flight from ORD?

ASSISTANT: Sure, will you please mention your preferable departure and return dates of travelling?

USER: My journey dates are 08/24 and 08/26.

ASSISTANT: May I know your name in the meanwhile?

USER: My name is Jessica Wilson.

ASSISTANT:  Is there any another specifications on your trip, so that I can arrange like that only.

USER: I need a direct flight.

ASSISTANT: Sorry Jessica Wilson, there is no direct flight for you on your route.

USER: No issues, thank you for your time.

ASSISTANT: Thanks for reaching us.