You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?

USER: I am Kenneth Hill.

ASSISTANT: Ok, please be on hold.

USER: Sure, take your time.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: Ok, not an issue.

ASSISTANT: Thank you for approaching us, have a great day.