You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you?

USER: Catherine Wright here. Due to an emergency, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am happy to help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.