You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: As my board meeting got cancelled, I need to cancel my reservation. Can you help me with the cancellation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Catherine Harris.

ASSISTANT: Thank you  Catherine Harris , there is no reservation on your name.

USER: Ok, thank you for your response.

ASSISTANT: Thanks for choosing us.