You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Benjamin White here.

ASSISTANT: How can I assist you at this moment?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I will help you in cancelling your reservation. Please be on hold for a moment while I check your reservation status.

USER: Sure, I'll wait for your response.

ASSISTANT: Benjamin White, I have found your reservation. Would you like me to cancel it?

USER: Yes, you can proceed for cancelling.

ASSISTANT: I have successfully cancelled your reservation.

USER: Thank you so much for your help.

ASSISTANT: Thank you for utilising our service.