You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Kenneth Hernandez. I want to cancel my reservation. Please help me with it.

ASSISTANT: Sure. Please wait for a moment.

USER: Ok.

ASSISTANT: Unfortunately, we did not found your name in the reservation.

USER: No issue at all. Thanks for the information.

ASSISTANT: Thanks for choosing us.