You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you now?

USER: I want to cancel my recent reservation, due to my health issues.

ASSISTANT: Ok.

USER: Can you help me with cancellation?

ASSISTANT: To cancel your reservation, may I have your name please?

USER: Laura Parker, is my name.

ASSISTANT: Thanks for your name.

USER: Ok.

ASSISTANT: There was no reservation on your name to cancel.

USER: Ok, not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your assistance.