You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I want to book a ticket from MCO to PHX.

ASSISTANT: Yes, can you tell me your dates of travel?

USER: Departure is by Oct, 31 and return will be Nov, 2.

ASSISTANT: Do you have any other preferences?

USER: I would prefer direct flight.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that there are no flights found on your requested criteria.

USER: Thank you.

ASSISTANT: Can I know your name?

USER: My name is Kimberly Adams.

ASSISTANT: Thank you for reaching us.