You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: My holiday trip got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, may I know your name please?

USER: I am Patrick Turner.

ASSISTANT: Please wait for a couple of minutes, I will check the status of your reservation and revert to you.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found on your name in the database.

USER: No issues, thank you for your response.

ASSISTANT: Thank you for reaching us.