You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: Can you please help me to cancel my recent reservation? Because I am unable to travel due to some health issues.

ASSISTANT: Sure, I will help you with that. Can I have  your  good name please to check your  reservation status?

USER: My name is Nicole Campbell.

ASSISTANT: Ok,  please wait a  moment.

USER: Ok, take your time.

ASSISTANT: Sorry Nicole Campbell, no reservation has found  under your name to cancel.

USER: It's ok, not a problem with that. Thank you for spending your time,.

ASSISTANT: Thank you for choosing us, have a  good day.