You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Due to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure. Can you please tell me your name?

USER: Sure. My name is Janet Turner.

ASSISTANT: Thanks for the information. We did not found any reservation on your name. Thanks for choosing us.

USER: No issue, Thank you for your confirmation.