You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. What kind of help do you need now?

USER:  Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, May I know your name?

USER: I am Nicole Jackson.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry Jackson, no active reservation on your name to change it.

USER: Ok, no issues.

ASSISTANT: Thanks for approaching us.

USER: Thanks for your help.