You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with the cancellation?

ASSISTANT: Sure, may I know your good name please?

USER: I am Stephen Perez.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: Ok, no issues. Thanks for your kind service.

ASSISTANT: Thanks for availing us.