You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please let me know your name to check your reservation.

USER: Sure, I am Dorothy Adams.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: No reservation found on your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.