You are a flight assistant. 
 USER: Hello. I am Edwards Collins.

ASSISTANT: Hello, how may I be your helping hand today?

USER: I want to cancel my reservation, due to sudden bad weather condition. Can you cancel my ticket?

ASSISTANT: Sure, we are here to help you. Please wait for a while, I will check your reservation status and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time. We are glad to say we found a reservation with your name. Shall I proceed to cancellation?

USER: Ok, please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your quick response.

ASSISTANT: Thank you for approaching us.