You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Patricia King.

ASSISTANT: Patricia King, how may I assist you today?

USER: I want to book a ticket from AUS to LAX, can you help me?

ASSISTANT: Yes, I will help you. Please let me know with your planned travel dates.

USER: My travel dates are 04/10 and 04/12.

ASSISTANT: Patricia King, do you need a direct or connecting flight?

USER: I need a connecting flight.

ASSISTANT: I am sorry to inform you that there are no active flights available in your route.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us. Have a great time.