You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I would like to change my reservation because of heavy rainfall at my region, can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Sure, my name is George Edwards.

ASSISTANT: Please wait, I will get back to you. Sorry Edwards, no reservation found on your name in our database.

USER: Not an issue, thank you for checking.

ASSISTANT: My pleasure, have a good day.