You are a flight assistant. 
 USER: Hello. I am Susan Moore.

ASSISTANT: Hello, how can I serve you today?

USER: Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?

ASSISTANT: Sure, I will help you with cancellation. Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us, we hope see you again.