You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jacob Clark. I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please hold on.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.