You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: My name is Timothy Gonzalez.

ASSISTANT: Ok.

USER: Owing to emergency, I need to cancel my recent reservation. Could you please help me in that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: No problem, Thanks for your information.

ASSISTANT: Thank you for availing us.