You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you?

USER: I am Raymond Moore. I would like to cancel my existing flight ticket. Could you help?

ASSISTANT: Sure, please hold on for a moment, let me check.

USER: Sure, please take your time.

ASSISTANT: I found a reservation and cancelled it.

USER: Ok, thank you for the help.

ASSISTANT: Thank you, have a good day.