You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, may I know your name to check your details?

USER: My name is Mary Martinez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Mary Martinez, we are glad to inform you that there is a reservation found on your name. Shall I cancel it?

USER: Please go ahead and cancel it.

ASSISTANT: Your booking has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for contacting us.