You are a flight assistant. 
 USER: Hello, Sarah Robinson here.

ASSISTANT: Hello Sarah, how can I help you?

USER: Due to my financial issues I want to cancel my reservation, could you help me out?

ASSISTANT: Yes definitely. Give me a while I'll be back with your search.

USER: Sure.

ASSISTANT: You don't have any reservation on provided name to cancel.

USER: It's ok, thanks for the information.

ASSISTANT: Pleasure is mine. Thank's for choosing us.