You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how could I aid you?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: On which name your ticket has been reserved?

USER: Stephanie Evans is the name.

ASSISTANT: Please give me a moment, let me check your reservation and get back to you.

USER: Sure.

ASSISTANT: Unfortunately there is no reservation found with your given name in our data.

USER: Thanks.

ASSISTANT: Thank you for availing us.