You are a flight assistant. 
 USER: Hi. Jessica Jones here.

ASSISTANT: Hello Jones, how can I assist you?

USER: I want to travel in a direct flight to New York for an emergency purpose, can you please helping me in booking a ticket from PHL?

ASSISTANT: Sure, I am glad to help you. Please share your itinerary dates.

USER: I would like to take off on 07/02 and landing on 07/04.

ASSISTANT: May I know your destination airport code?

USER: The destination airport code is New York, NY - EWR.

ASSISTANT: Please give me a minute to check for a best flight from PHL to EWR.

USER: Ok sure, take your own time.

ASSISTANT: Sorry Jones, we could not find a direct flight on your preferred dates.

USER: No issues, I will find an another way to complete my trip.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Thank you for your service.