You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Myself Emma Roberts.

ASSISTANT: Glad to meet you Emma.

USER: I am frustrated with your service because your agent has booked a ticket on wrong date, so I want to cancel my reservation.

ASSISTANT: Sorry for the inconvenience Emma.

USER: It's ok.

ASSISTANT: Please be on hold, let me check in our previous data base.

USER: Ok, take your own time.

ASSISTANT: Sorry Emma, there are no flights reserved on your name.

USER: That really sad to hear.

ASSISTANT: May be you have booked the ticket with some other name.

USER: Anyway, thank you for the help.

ASSISTANT: Thank you for reaching us. Have a great day.