You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I am Richard Young. I need to cancel my recent reservation, as my FIFA finals got cancelled due to bad weather.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please stand by, while I will check in the previous reservation list and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for visiting us.