You are a flight assistant. 
 USER: Hello, I am Susan Moore.

ASSISTANT: Hello, how can I assist you today?

USER: Due to an emergency meeting, I want to change my reservation. Can you help me with it?

ASSISTANT: Sure, please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: No problem, thank you for the information.

ASSISTANT: Ok, thank you for reaching us.