You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I have to cancel my recent reservation due to an emergency, can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, my name is Virginia Hernandez here.

ASSISTANT: Please, wait a minute.

USER: Sure, I will wait.

ASSISTANT: Sorry to say, there was no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.