You are a flight assistant. 
 USER: Hello, Jessica Green here.

ASSISTANT: Hello Green, how can I assist you today?

USER: I want to cancel my reservation due to heavy floods in my hometown.

ASSISTANT: I am happy to help you, please wait for a moment. Let me check your reservation status in our database.

USER: Sure.

ASSISTANT: Green, I have not found any reservation by your name in our database.

USER: It's ok, thank you.

ASSISTANT: Thank you for contacting us and have a nice day.