You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I address you?

USER: I am Nicole Campbell.

ASSISTANT: Ok.

USER: I would like to spend more time with my parents so please change my reservation.

ASSISTANT:  Sure, please stand by I will get back to you.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to say no reservation found on your name.

USER: No worries, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.