You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: I want to cancel my reservation, as I am not interested to travel now. Can you please help me?

ASSISTANT: I will surely help you. Can I have your name please to check the details of your previous reservation?

USER: Yes, I am Cynthia Phillips.

ASSISTANT: Ok Cynthia, please be on hold.

USER: Sure.

ASSISTANT: Sorry to say that there is no reservation found under your name to cancel.

USER: That's ok. Thank you for your time.

ASSISTANT: You are welcome. Thank you for contacting us, have a good day.