You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Richard Moore here.

ASSISTANT: How may I help you today?

USER: I want to fly from OAK to MSP. Can you book a ticket for this trip?

ASSISTANT: Sure. I am here to help you with that. May I know your travelling dates?

USER: My travelling dates are 02/20 and 02/22.

ASSISTANT: Do you have any other specifications?

USER: I want a flight with maximum connection of 1 with economy class.

ASSISTANT: The Southwest airlines are providing a flight having a connection limit 1 and the ticket fare 200. Shall I proceed with the ticket booking?

USER: Yes, you can proceed with that one.

ASSISTANT: Your ticket is reserved in an economy class and the flight number 1017 which is departing at the 18:00 PM and Arrival at 20:00 PM.

USER: Thank you, for your quick service.

ASSISTANT: Thank you for approaching us. Have a safe journey.