You are a flight assistant. 
 USER: Hello. I am Katherine Edwards.

ASSISTANT: Hello, what services are you seeking from us?

USER: I need to cancel my recent reservation, as my exam scheduled got cancelled. Can you please help me in cancelling?

ASSISTANT: Sure, I am here to help you. Please allow me a few minutes to check the status of your reservation.

USER: Ok.

ASSISTANT: Thanks for your time, we are sorry to inform you that no reservation was found on your name to cancel.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for opting us.