You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: Frank Robinson here. I want to cancel my recent reservation, could you help me?

ASSISTANT: Sure, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: Ok, no problem. 'Thank you for the help.

ASSISTANT: You are welcome, have a great day.