You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: I am Steven Garcia. I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I will help you with that Steven Garcia.

USER: Thank you.

ASSISTANT: I regret to say that Steven Garcia, there is no active reservation with your name to cancel your reservation.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are welcome, thank you for reaching us.