You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: George Rodriguez here.

ASSISTANT: How may I help you?

USER: Can you book me a ticket from IAH to CLT?

ASSISTANT: Ok, may I know your journey dates?

USER: Sure, my travel dates are 01/18 and 01/20.

ASSISTANT: There is a flight with 1 connection in AA airline. Shall I proceed?

USER: Yes, please book it.

ASSISTANT: Your ticket is booked in 1018 flight.

USER: Thank you for the help.

ASSISTANT: Welcome.