You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I need to change my existing reservation as my exams got postponed, Can you please help me with that?

ASSISTANT: Sure, may I know your name?

USER: Jessica Martinez here.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.