You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Due to heavy rainfall, please help me in cancelling my recent reservation.

ASSISTANT: Sure, I will help you in booking, please hold on for a moment to check your reservation status. There is no any active reservation with your name in my database.

USER: Ok, thank you for the information.

ASSISTANT: May I know your name please?

USER: My name is Angela Robinson.

ASSISTANT: Angela, thank you for reaching us.