You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Emma Johnson. I want to cancel my reservation due to some issues in my location, can you help me out please?

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Ok.

ASSISTANT: Ok, I found a reservation on your name and cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us, have a nice day.