You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you cancel my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Ryan Adams.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for contacting us.