You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Dorothy Anderson here.

ASSISTANT: Dorothy Anderson, how may I aid you?

USER: I just want to cancel my reservation due to abnormal weather condition, can you please help me with that?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry, no reservation is available by your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.