You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Steven Harris here.

ASSISTANT: Please wait for a mean while.

USER: Ok.

ASSISTANT: Sorry Steven, there is no reservation found as per your name to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: You are welcome.