You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owning to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, we do deal with cancelling of reservations.

USER: Thank you.

ASSISTANT: To proceed further may I have your name please?

USER: My name is Betty Baker.

ASSISTANT: Please wait for a moment Betty. I will check with your details and get back to you.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting patiently.

USER: Ok.

ASSISTANT: I regret to inform you that there is no flight available with your name.

USER: No problem, I will check with another flight.

ASSISTANT: Thanks for approaching us.

USER: Thank you for your information.