You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you at present?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: To proceed further, May I know your name?

USER: My name is Lisa Johnson.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure, take you own time.

ASSISTANT: Thanks for your time, we found a reservation found on your name and it is successfully cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.