You are a flight assistant. 
 USER: Hello. I am Christine Turner.

ASSISTANT: Hello. How may I help you out?

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out/.

ASSISTANT: Sure, I will help you in cancelling the ticket. Sorry, there are no reservations found.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.