You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you?

USER: I need to attend a live music concert which is held on 02/19, can you help me in booking flight ticket?

ASSISTANT: Sure. Let me know your other journey date.

USER: Ok, I want to return on 02/21.

ASSISTANT: Shall I know your flight codes?

USER: Yes, I would like to travel from SFO to AUS.

ASSISTANT: Please standby, mean while let me know your name.

USER: Sure, you can call me as James Mitchell.

ASSISTANT: Thanks for your details. We are gleeful to have a flight that matches with your requirements. You have 1010 flight with Southwest airline of price 100 with 1 connection.

USER: Please proceed with this booking.

ASSISTANT: Your ticket has reserved.

USER: Thank you for helping me.

ASSISTANT: Thank you for contacting us.