You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service today?

USER:  Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, I am happy to help you. May I know your good name?

USER: Pamela Collins here.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: No issue. Thank you.

ASSISTANT: Thank you for availing us.