You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Kathleen Perez.

ASSISTANT: How can we help you today?

USER: Owing to an emergency I want to cancel my recent reservation, could you please help me out?

ASSISTANT: Sure, I am happy to help you. Let me check your reservation status.

USER: Ok.

ASSISTANT: Perez, I have not found any reservation by your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for contacting us.