You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: Katherine Adams here.

ASSISTANT: Sorry Katherine Adams, there is no flight reservation on your name in our database.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us Katherine Adams.