You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: I am Laura Jackson. Me and my friends planned for a tour, but unfortunately my grandmother is ill and taken to hospital, so I want to cancel my resent reservation. Can you help me with it?

ASSISTANT: Sure, we are here to help you with cancellation. Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it is successfully cancelled as per your request.

USER: Thank you for you fast service.

ASSISTANT: The amount will be credited in your bank account with in 2-3 working days. Thank you for reaching us.