You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Laura Lopez.

ASSISTANT: Laura Lopez, how can I aid you today?

USER: I would like to cancel my recent reservation, can you please help me in cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment. Let me check.

USER: Sure.

ASSISTANT: Sorry Lopez, there are no flights reserved on your given name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.