You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I be your helping hand?

USER: I am unable to travel to airport, to board my flight due to severe accident in my way to airport. Can you help me with that?

ASSISTANT: Ok.

USER: Please help me with cancellation.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check reservation?

USER: I am Nicole Parker.

ASSISTANT: Please, wait for a moment.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for approaching us.