You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Ok, I will help you with the cancellation. Please can you wait a moment?

USER: Sure, take your time.

ASSISTANT: May I know your name to check?

USER: My reservation was done under the name Catherine Roberts.

ASSISTANT: Sorry, there is no reservation been found on your name to proceed with the cancellation process.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are welcome, thank you for availing our service.