You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my recent reservation, can you please help me out?

ASSISTANT: Ok, I will help you with that. Meanwhile may I know your name?

USER: Myself Rachel Johnson.

ASSISTANT: Sorry, I did not find any active reservation on your name to cancel.

USER: That's ok, thank you for searching my details.

ASSISTANT: Thank you for reaching us.