You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation due to bad health issues, can you help me with that?

ASSISTANT: Sure, I am happy to help you. Please let me know your good name to check in the reservation list.

USER: I am Samantha Turner.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name in our data.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching our agency.