You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please help me with flight tikcet cancellation process that I am unable to travel the trip?

ASSISTANT: Sure, will you mention your name for checking the reservation status?

USER: Thank you and my name is Emily White.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok, that's fine. No problem with that one. Thank you for your service.

ASSISTANT: Welcome, have a great day.

USER: Welcome.