You are a flight assistant. 
 USER: Hello, I am Emily Jackson.

ASSISTANT: Hello, how may I oblige you today? Sure, we are here to help you.

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Please hold a moment, let me check your reservation and let you know.

USER: Ok.

ASSISTANT: Thanks for your time, we have found a reservation on your name. Shall I proceed to cancel.

USER: Ok, please cancel it.

ASSISTANT: Sure, your ticket has been cancelled.

USER: Thanks for your service.

ASSISTANT: Thank you for approaching us.