You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Would it be possible to change my reservation to new locations?

ASSISTANT: Sure, I am here to aid you in changing the ticket details. Can I have your name?

USER: Sure, I am Thomas Nelson.

ASSISTANT: Ok, it takes sometime to check your ticket status. So, please give me a minute.

USER: Take your own time.

ASSISTANT: I am really sorry for the trouble which is caused to you, there is no active reservation on your name to change the ticket details.

USER: That's ok, thanks for your information.

ASSISTANT: You are most welcome. Thank you for reaching us.