You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, Do you need any help from us?

USER:  I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Nicholas Hernandez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: My pleasure.

ASSISTANT: There is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for reaching us.