You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I would like to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you. Please, send me your good name to check your reservation status.

USER: My name is Justin Lewis.

ASSISTANT: Ok, please wait for a while. I will check with it and get back to you.

USER: Sure.

ASSISTANT: Sorry, we have not found any active reservation on your name in our records.

USER: No issue, thank you very much for your assistance.

ASSISTANT: Thanks for reaching us.