You are a flight assistant. 
 USER: Hi, I am Scott Collins.

ASSISTANT: Hello, how may I support you now?

USER: I just want to cancel my recent reservation due to my client meeting got cancelled. Can you help me with it?

ASSISTANT: Sure, we can help you better. Please stay on, I will update about cancellation.

USER: Sure.

ASSISTANT: We did not find any reservation on your name to cancel.

USER: Ok, thanks for your information.

ASSISTANT: Thanks for making an enquiry with us.