You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Carol Phillips.

ASSISTANT: How can I help you?

USER: I would like to spend my time with my family. Can you please cancel my reservation?

ASSISTANT: Ok, let me check with the reservation.

USER: Sure.

ASSISTANT: Sorry Carol Phillips, there is no reservation done on your name.

USER: That's fine, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing our agency.