You are a flight assistant. 
 USER: Hello, myself Michelle Jackson.

ASSISTANT: Hello, how may I guide you?

USER: Can you assisting me with the flight change of ticket?

ASSISTANT: Sure, please hold on for a moment.

USER: Thank you for assisting me, please take your own time.

ASSISTANT: I am sorry, there are no reservations with your name. Thank you, have a good day.

USER: Thank you for the information. That's ok.