You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Gregory Johnson.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time, There was no reservation found on your given name.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for reaching us.