You are a flight assistant. 
 USER: Hello, I am Anna Taylor.

ASSISTANT: Hello, how can I be your helping hand?

USER: Can you please cancel my reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. We are sorry to inform you, we did not found any reservation in this name.

USER: Ok, Thanks for the information.

ASSISTANT: Thank you for connecting with us.