You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER:   I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Can you please help me?

ASSISTANT: Sure, may I know your good name?

USER: I am Scott Adams.

ASSISTANT: Please hold on.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.