You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I made an reservation earlier with the name Gregory Martinez, can you help me to cancel my reservation? As my planned trip got cancelled.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for your time, there is no reservation found on your name.

USER: Ok, may be I have done a wrong booking, thank you anyways.

ASSISTANT: Thank you for approaching us.