You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me out in cancelling my recent reservation? As my health is not in good position to do journeys.

ASSISTANT: Sure, please help me by giving your name to check your status.

USER: Sure, my name is Ronald Jackson.

ASSISTANT: I found your reservation with your name, would you like me to cancel it?

USER: Yes, you can proceed for cancellation.

ASSISTANT: Ok, your ticket has been cancelled successfully.

USER: Thank you so much for your help.

ASSISTANT: Thanks for reaching us.