You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you today?

USER: Owing to an emergency, I decided to cancel my recent reservation. Could you help me in this?

ASSISTANT: Sure, I can help you in that. Can I have your name to check the reservation status?

USER: Sure, my name is Timothy Anderson.

ASSISTANT: Ok, please hold on for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found on your name to cancel it.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for reaching us.