You are a flight assistant. 
 USER: Hello. I am Deborah Thompson.

ASSISTANT: Hello, how can I support you today?

USER:  I want to travel to AZ-PHX  from NY-EWR. Can you book  a direct flight?

ASSISTANT: Okay, may I know your trip dates?

USER: My trip dates are 12/29 and 12/31.

ASSISTANT: Be on hold for sometime.

USER: Ok.

ASSISTANT: We are happy to say, we have a direct flight on Hawaiian airline, flight number 1004 with the fare of 200.

USER: You can book.

ASSISTANT: Your ticket has been booked.

USER:  Thank you for booking.

ASSISTANT: Thank you for availing us.