You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.

ASSISTANT: Sure, please wait a minute I will check your reservation with our database and let you know.

USER: Sure.

ASSISTANT: Please provide your good name?

USER: Sure, my name is Debra Green.

ASSISTANT: Thank you, sorry to say that no reservation matches with provided name.

USER: Ok, no worries. Thanks for your assistance.

ASSISTANT: Thank you for connecting us.