You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how could I assist you today?

USER: Larry Turner here, due to an emergency I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Please wait for some time. I will check with your recent reservation status.

USER: OK.

ASSISTANT: Thank you for waiting, there is no recent reservation find on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for approaching us.