You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you?

USER: I would like to cancel my recent reservation due to bad weather condition. Can you please help me with that?

ASSISTANT: Ok, can you tell me your name, so that I can check with your reservation?

USER: Sure, my name is Paul Lewis.

ASSISTANT: Paul Lewis, no reservation found by your name. Sorry for your trouble.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us, keep reaching our services for your further bookings.

USER: You are welcome.

ASSISTANT: Have a great day.