You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kathleen Roberts,.

ASSISTANT:  How can I provide service to you?

USER: I am an artist and I want to visit one of the best museum in Phoenix, but due to an emergency work it has been cancelled.So I would like to cancel my recent reservation. Could you please help me with cancellation?

ASSISTANT:  Sure, I can help you in that. Please wait for a while, Let me check your reservation status.

USER: Sure.

ASSISTANT:  Thanks for your time. Sorry Kathleen Roberts, there is no active reservation on your name to cancel it.

USER: Ok, no problem at all. Thank you for your information.

ASSISTANT: Thanks for approaching us.