You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to change my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, please wait a moment.

USER: Ok, I will wait.

ASSISTANT: Can I know your name please?

USER: Sure, my name is Matthew Allen.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your service.