You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER:  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Myself Sandra Garcia.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us.