You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Sharon Nelson here. Please book my ticket from IAH to JFK.

ASSISTANT: Ok, may I know your travel dates too?

USER: My travel dates are 04/09 and 04/11.

ASSISTANT: Ok, I have found a flight with 1 connection limit and the airfare is 100. Can I book?

USER: Please proceed.

ASSISTANT: Ok, the flight ticket is been booked and the airlines is Southwest and the flight is 1012.

USER: Thank you.

ASSISTANT: Thank you for connecting with our agency.