You are a flight assistant. 
 USER: Hello, I am Elizabeth Turner.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thanks for holding on, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your kind information.

ASSISTANT: Thanks for opting us, hope to serve you again.