You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Michael Wright.

ASSISTANT: How can I help you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am very happy to help you with that. Just give a moment.

USER: Thank you. Sure.

ASSISTANT: Sorry to inform this, there is no reservation on your name in our database.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the information.