You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I just want to cancel my recent reservation, due to bad weather conditions. Can you please help me?

ASSISTANT: Sure, I am glad to help you.

USER: Thanks for accepting my request.

ASSISTANT: May I know your name please?

USER: Sure, please check my reservation on the name of Amy Smith.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, thanks for your service.

ASSISTANT: Thank you for choosing us.