You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Scott Mitchell, can you help me to cancel my recent reservation?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Take your time.

ASSISTANT: Please allow me a moment. I found your reservation and it is successfully cancelled.

USER: Thank you.

ASSISTANT: Welcome, have a nice day.