You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How may I help you?

USER: I need to cancel my cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am here to help you. Can I know your name?

USER: Myself Brandon Campbell.

ASSISTANT: Please wait for a moment.

USER: Sure, take your own time.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for reaching us.