You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, may I know your name please?

USER: Myself, Paul Clark.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for opting us.