You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: As my meeting got postponed with my client at New York, can you please help me in changing my existing reservation to New York?

ASSISTANT: Sure, can I know your name?

USER: My previous reservation has done with the name Michael Scott.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us.