You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: As my trip got cancelled due to heavy rain at my destination, can you please help me with cancelling my reservation?

ASSISTANT: Sure, may I know your good name?

USER: I have made the reservation on the name Jessica Baker.

ASSISTANT: Please, hold on.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: No worries at all, thank you for your help.

ASSISTANT: Thank you for choosing us, have a nice day.