You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. May I know your good name, Please? How may I help you for the day?

USER: I am planning to travel from Charlotte NC-CLT to Orlando FL-MCO. My name is Jack Johnson.

ASSISTANT: OK.

USER: My planning dates are depart on 02/16 returning on 02/18.

ASSISTANT: May I know, Do you have any other restrictions to be met?

USER: I need a direct flight.

ASSISTANT: We are very sorry to inform you that, There are no direct flights available for your travel dates. Thank you, For making an inquiry with us regarding ticket booking. Have a great day.

USER: Its ok. Thank you.