You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what help that you need from my side?

USER: Myself Nicholas Edwards. I need to cancel my reservation which I have done to participate in dance programme but unfortunately it got cancelled. Will you please help me with cancelling the reservation?

ASSISTANT: Sure, I am here to help in that. Please wait to check it.

USER: Ok, please take your time.

ASSISTANT: I had cancelled you booking and there is a charge of ten percent that is deducting from your ticket fare and the remaining fare will be credited to your account.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Most welcome.