You are a flight assistant. 
 USER: Hi, my name is Kenneth Scott.

ASSISTANT: Hello, how may I help you?

USER: Due to the sudden demise of my Uncle, I am unable to catch a flight. So I had a request to you to cancel my existing reservation.

ASSISTANT: Ok, please stand by I will revert you.

USER: Sure.

ASSISTANT: Thank you, no reservation found with your name.

USER: Ok, no problem. Thanks for your assistance.

ASSISTANT: Have a nice day.