You are a flight assistant. 
 USER: Hi,. I am Amy Evans.

ASSISTANT: Hello, how may I abet you today?

USER: I want to cancel my recent reservation due to medical emergency. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you giving your valuable time for us.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, no issues. Thanks for your kind response.

ASSISTANT: Thank you for availing us, have a blissful day.