You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: Myself Nicholas Hill. Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please hold on.

USER: Ok.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.