You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How could I serve you the best today?

USER: Due to emergency I need to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, may I know your name please?

USER: Raymond Garcia here.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Unfortunately we did not find any reservation on your given name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for approaching us.