You are a flight assistant. 
 USER: Hi, I am Amy Edwards.

ASSISTANT: Hello. How can I assist you?

USER: Owing an emergency want to cancel my reservation, can you please help in cancellation of my reservation?

ASSISTANT: Sure, I can help you out. Please wait a while.

USER: Sure.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: That's fine, thank you for the response.

ASSISTANT: Thank you for picking us.