You are a flight assistant. 
 USER: Hi, I am Rebecca Moore.

ASSISTANT: Hello, how may I render you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Sure, hold on a minute.

USER: Ok.

ASSISTANT: We could not find any reservation on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for availing us.