You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER:  I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Let me know your name to check your reservation?

USER: Sure, myself Janet Wright.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for choosing us.