You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My name is Shirley Evans. My business meeting was cancelled, so please cancel my reservation.

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, sorry to say that, no reservation was found with your good name.

USER: No issue, thank you for your service.

ASSISTANT: Thank you for opting us.