You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, can you please tell me how can I assist you?

USER: I want to cancel my recent reservation because of my health issues, can you please help me out?

ASSISTANT: Sure, can you please mention your name for further proceedings?

USER: My name is Kimberly Clark.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok, no problem.

ASSISTANT: Ok, thank you for reaching us.

USER: Thank you for your information.