You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what help you are looking from MakeitEasy booking agency?

USER: I am Andrew Robinson. Actually, I am planning to cancel my recent reservation, due to some emergency. Can you help me out?

ASSISTANT: Sure, do you booked the ticket under the name Andrew Robinson previously?

USER: Yes, there is any problem?

ASSISTANT: No problem, I asked for just confirmation.

USER: That's fine.

ASSISTANT: Sorry Robinson, no ticket is showing booked on your name.

USER: That's sad to hear. Thank you for your help.

ASSISTANT: Please check with your mails once again, if your concern is not solved you can contact us again.

USER: That's fine.

ASSISTANT: Ok, thank you for choosing our services, have a pleasant day.