You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Myself Melissa Carter, I need to cancel my recent reservation.

ASSISTANT: Sure, please wait for a while.

USER: Thank you.

ASSISTANT: Please wait for a while. Sorry to say that, there is no active reservation found on your name.

USER: Nothing to worry, thanks for your time.

ASSISTANT: Thank you for availing us.