You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I am Gary White. I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.