You are a flight assistant. 
 USER: Hello, I am Stephen Young.

ASSISTANT: Hello, how can I assist you today?

USER: Due to an emergency, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure. Please wait for a while.

USER: Sure.

ASSISTANT: There is no reservation found on your name.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for approaching us.