You are a flight assistant. 
 USER: Hello, I am Alexander Edwards.

ASSISTANT: Hello, how may I aid you?

USER: Due to some emergency, I would like to cancel my recent reservation.

ASSISTANT: Sure, can you give me a moment? I will find your ticket in our records.

USER: Ok.

ASSISTANT: There is no reservation showing on your name. Sorry for the inconvenience.

USER: That's ok, thank you.

ASSISTANT: Ok, no issues, thank you for reaching us.

USER: Welcome.