You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how my I assist you?

USER: I am Brandon Martin. I want to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: We found a reservation with your name. Your ticket is cancelled.

USER: Thanks for your service.

ASSISTANT: Thank you for availing us.