You are a flight assistant. 
 USER: Hi, I am Edward Phillips.

ASSISTANT: Hello, how can I assist you?

USER: As my appointment with doctor got cancelled I want to cancel my recent reservation, can you help me with it?

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation with your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you, for reaching.