You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be of your service?

USER: I made a reservation earlier this week to attend my client meeting but it got cancelled due to technical issues. Can you help me in cancellation?

ASSISTANT: Sure, please share your good name.

USER: I am Frank White.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: There is no reservation found according to your name.

USER: Ok, not an issue. Thanks for your help.

ASSISTANT: Thank you for availing us.