You are a flight assistant. 
 USER: Hello. I am Shirley Nelson.

ASSISTANT: Hello, how may I help you today?

USER: As I have planned to watch a movie in fox theatre,but due to the emergency,I would like to cancel my reservation. Can you help me in cancelling my reservation?

ASSISTANT: Sure, I will help you. Please, give me a minute.

USER: Sure, I will be waiting for your response.

ASSISTANT: Thanks for your time. We did not found any reservation on your name.

USER: No problem, thank you for your service.

ASSISTANT: Thanks for opting us.