You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Scott Nelson here.

ASSISTANT: How may I aid you today?

USER: I just want to cancel my recent reservation which I have done, due to some personal problems. Can you please help with it?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please be on hold to check.

USER: Ok, sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for approaching us, have a great day.