You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I would like to cancel my resent reservation, due to sudden demise of my grand mother.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, my name is Raymond Phillips.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.