You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Linda Wright.

ASSISTANT: In which way I can aid you today?

USER: Owing to an emergency, I want to change my recent reservation. Can you help me with that?

ASSISTANT: Sure, I will aid you with that. Please wait a moment, I will check your previous reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation available under your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.