You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want cancel my reservation, can you help n that?

ASSISTANT: Sure, I am glad to help you. Could you please provide your name to check your reservation status?

USER: I am Scott Turner.

ASSISTANT: Ok, please wait for a moment I will check your details and proceed further.

USER: Ok.

ASSISTANT: Ok, I found a reservation on your name and cancelled it successfully.

USER: Ok, thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.