You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assistance for you?

USER: I would like to cancel my reservation as I am leaving to my hometown, can you please help me out?

ASSISTANT: Sure, may I know your name please?

USER: My name is Frank Smith.

ASSISTANT: No reservation has found for the user that the name you have provided. Thank you for reaching us, have a nice day.

USER: Ok no problem, thank you for your services.