You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Due to heavy ice storm in my locality, I would like to cancel my current reservation.

ASSISTANT: May I know your name please?

USER: My name is Ryan Jackson.

ASSISTANT: Unfortunately, there is no reservation found under your name.

USER: That's fine. Thank you for the information.

ASSISTANT: Welcome, have a great day.