You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation in the name of John Gonzalez. Can you help me in this?

ASSISTANT: Sure. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for being waiting. We didnt found any reservation by this name.

USER: Not a problem. Thank you for your information.

ASSISTANT: Thank you for consulting us.