You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to GLA travel agency. How can I assist you now?

USER: Actually 1 month back I had booked a ticket in Delta airline, I heard a news about the airlines service is not. So I want to cancel my reservation.

ASSISTANT: Sure, please let me know your good name.

USER: The flight ticket was booked in name of Elizabeth Evans.

ASSISTANT: Sorry, I have not found any reservation under your name.

USER: That's fine. Thank you for your help.

ASSISTANT: It's my pleasure, have a good day.