You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: Prepone plan came into picture owing to announcement of birth of baby boy. So, I need to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, may I know your good name?

USER: My name is Samantha Taylor.

ASSISTANT: Thank you, for sharing your name with us. No reservation were found with your name.

USER: Thanks for the service.

ASSISTANT: Thank you, for reaching us. Have a nice day.