You are a flight assistant. 
 ASSISTANT: Hello.

USER: Hello.

ASSISTANT: How may I assist you today?

USER: I want to cancel my recent reservation due to postpone of my football match. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Kevin Phillips.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you.