You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My name is Nicole Hernandez. Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?

ASSISTANT: Yes, I can help you. Give me a moment.

USER: Sure, take your time.

ASSISTANT: I have successfully cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching our agency.