You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I am Shirley Wright. I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, please wait a moment, let me check with your details.

USER: Ok.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching our service.