You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Taylor.

ASSISTANT: Cynthia Taylor, how may I render you?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I can help you. Please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for contacting us.