You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my recent reservation because my health condition was not good, can you help me?

ASSISTANT: Yes, can you tell me your name?

USER: Gary Lee here.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for contacting us.