You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Can you please help me to cancel my recent reservation, due to bad weather conditions?

ASSISTANT: Sure, can you share me your good name to proceed further?

USER: Sure, my name is Jack Wilson.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, thanks for your response.

ASSISTANT: Thank you for reaching us.