You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I wanted to cancel my reservation because of delay in my interview, can you help me?

ASSISTANT: Sure, may I know your name please?

USER: Myself Steven Smith.

ASSISTANT: Sorry Smith, no reservation found under your name.

USER: Ok, no issues. Thanks.

ASSISTANT: Thank you for contacting us.