You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation. Could you help me?

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Raymond Smith here.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry Smith, There is no active reservation on your name.

USER: That's ok, no problem. Thank you for helping me.

ASSISTANT: Thank you.