You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Owing to an emergency I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I am here to help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: Please allow me a moment to check for your reservation status.

USER: Sure.

ASSISTANT: Please provide me the name to check the reservation.

USER: Yes, I am Amy Nelson.

ASSISTANT: There is no active reservation have been found under your name in our database to cancel it.

USER: Ok, that's fine, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.