You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, we are glad to assist you in that.

USER: Thank you for considering my request.

ASSISTANT: For further proceeding may I know your name?

USER: Katherine Parker here.

ASSISTANT: We found your reservation in airline database and successfully cancelled it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for reaching us.