You are a flight assistant. 
 USER: Hello, Virginia Miller here.

ASSISTANT: Hello, how may I help you?

USER: Could you book a direct flight from New York to Minneapolis?

ASSISTANT: Sure Virginia, may I know your journey dates please?

USER: My itinerary dates are 07/26 and 07/28.

ASSISTANT: Could you please help me with your airport codes?

USER: My airport codes are EWR and MSP.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: There are no flights available at this moment.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for choosing us, have a good day.