You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Rachel Jackson, can you help me to book a flight with 0 connection to AUS?

ASSISTANT: Sure, May I know your journey dates?

USER: My preferred planned dates are 02/07 and 02/09.

ASSISTANT: Can you please provide me your source code for booking your ticket?

USER: My source airport code is PHX.

ASSISTANT: I found a connecting flight in UA airline with a fare of 200. Can I book it?

USER: I need a direct flight.

ASSISTANT: I am sorry to say, there is no direct flight found in our route as per your travel dates.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for approaching us.