You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, myself Linda Allen.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, I will wait for your response.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.