You are a flight assistant. 
 USER: Hello, I am Pamela Phillips.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Ok, no worries at all. Thanks for your information.

ASSISTANT:  Thank you.