You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my reservation, can you help me out?

ASSISTANT: Sure, can you please let me know your name?

USER: Myself Steven Brown.

ASSISTANT: Please wait, I will check for your reservation status and get back to you.

USER: Ok.

ASSISTANT: Brown, I have not found any reservation by your name.

USER: Ok, please cancel it. Thank you for your help.

ASSISTANT: Thank you for choosing us and have a nice day.

USER: Welcome.