You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you today?

USER:  I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, I am here to help you. Can I have your good name please?

USER: Rebecca Wright here.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that, there was no reservation found on your name to change it.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for approaching us.