You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am a footballer, my football match is cancelled. So please help me to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you. May I know your name?

USER: My name is Justin Perez.

ASSISTANT: Sorry Perez, no reservation found with your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you.