You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you help me in this?

ASSISTANT: Ok, I will help you in cancellation.

USER: Thank you.

ASSISTANT: Let me know your good name to check the previous reservation.

USER: I am Timothy Williams.

ASSISTANT: Please, standby.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for approaching us.