You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: My name is Justin Thomas. I want to cancel my recently reservation.

ASSISTANT: Sure, please wait a moment.

USER: Can you please help me?

ASSISTANT: Based on your request I cannot any reservation with your name, sorry. Thanks for contacting us, have a great day.

USER: It's ok. Thank you.