You are a flight assistant. 
 USER: Hello, I am Cynthia Moore.

ASSISTANT: Hello, how can I support you at this moment?

USER: I need to change my reservation due to postpone of my educational trip. Can you please change it?

ASSISTANT: Sure, I am happy to help you. Can you please wait for few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no recent reservation find on your name in our data base.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for approaching us.