You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I need cancel my recent reservation due to some health issues, can you help me in doing that?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check reservation status on your name.

USER: I am Pamela White.

ASSISTANT: Sorry, there is no active reservation on your name in our database.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.