You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my existing reservation, which is done recently. Can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: Thank you for considering my request. myself Susan Moore.

ASSISTANT: Please wait for a moment to check your details.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, no reservation found on your name.

USER: Not an issue, anyway thank you for the information.

ASSISTANT: Thank you for reaching us.