You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Jacob Williams, I had done my flight ticket booking last month for my exams but due to heavy rain in that city I would like to cancel my booking. Can you help me out of it?

ASSISTANT: Sure, I will do it for you. Please give me a moment.

USER: Thank you. Ok.

ASSISTANT: Sorry Jacob, I see there is no reservation showing on this name.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for approaching us.