You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation as my plan to visit my home is cancelled. Can you help me?

ASSISTANT: Sure, I am here to help you with cancellation. Can I have your name please?

USER: My name is Nicole Martinez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for availing us.