You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Sure, can I know your name?

USER: Lisa Adams here.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.