You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please provide me the name to check for the status is active or not.

USER: Myself Samantha Lewis.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.