You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My name is Timothy Rodriguez and I want to cancel my reservation.

ASSISTANT: Sure, please wait a minute.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.