You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Anderson.

ASSISTANT: How may I guide you today?

USER: Please book me a ticket from EWR to IAD to meet my family.

ASSISTANT: Sure, I will help you with that. Can you please share your preferable journey dates?

USER: I have planned to travel on 01/23 and 01/25.

ASSISTANT: Do you have any class preference?

USER: No, I am flexible with any class.

ASSISTANT: Is there any specifications?

USER: Please search the flight in normal-cost.

ASSISTANT: I found a ticket for you with price of 100, flight number is 1021 and connection is 1. Is it ok for you?

USER: No, I need direct flight, please search it again.

ASSISTANT: I am sorry to say that there is no flight found under your details.

USER: Ok, no problem, Thank you.

ASSISTANT: Thank you for reaching us.