You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kenneth Collins.

ASSISTANT: How may I assist you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Please hold a moment, let me check with the details in our database.

USER: Ok.

ASSISTANT: Than k you for waiting. There are no active reservations on your given name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.