You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please provide me the name.

USER: I am Michelle Martin.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: I have found your reservation and I have cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.