You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Emily Edwards. My trip has been cancelled due to some personal issues. Can you help me?

ASSISTANT: Sure, I will help you, please wait for a while.

USER: Ok.

ASSISTANT: Emily, we have found your reservation and we had cancelled it.

USER: Thank you for your help.

ASSISTANT: It's my pleasure to help you.