You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, please share your name.

USER: Patricia Hernandez here.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thanks for reaching us.