You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Matthew Anderson.

ASSISTANT: How may I assist you?

USER: I would like to cancel my reservation, as I am moving to my hometown, can you please help me out?

ASSISTANT: Sure, please wait a moment, I will check and get back to you.

USER: Thank you.

ASSISTANT: Unfortunately there is no reservation on your name.

USER: Ok no problem, thank you for your services.