You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May, I know your good name?

USER: Myself Jason Phillips.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for reaching us.