You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Catherine Rodriguez. My bank exams got cancelled so I need to cancel my reservation. Can you help me for that please?

ASSISTANT: Sure, we are hear to help you. Give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Ok, no issues.

ASSISTANT: Thank you contacting us.

USER: Thanks for your valuable information.