You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Jacob Turner. I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting as for your request your reservation as been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you.