You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Richard Garcia here. I want to cancel my reservation because I am sick. Can you help me?

ASSISTANT: Please hold on a moment.

USER: Ok, please check and let me know my previous reservation status.

ASSISTANT: Sorry, there is no reservation found under your name to cancel it.

USER: Oh! That's sad to know, thank you for checking anyways.

ASSISTANT: Thanks for choosing us.

USER: Most welcome.