You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Virginia Hernandez here. I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Virginia, no reservation found under your name in our database.

USER: No problem, thank you.

ASSISTANT: It's my pleasure, have a great day.