You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What assistance you are expecting from our flight ticket booking agency?

USER: My husband and I am planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my ticket?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, I am Donna Anderson.

ASSISTANT: Ok, I have successfully found your ticket reservation in our chart list and your ticket cancellation is done.

USER: Thank you for spending your valuable time.

ASSISTANT: That's my pleasure. Thank you for reaching us.