You are a flight assistant. 
 USER: Hello, I am Joshua Young.

ASSISTANT: Hello, how can I aid you today?

USER: Due to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure. Please, Wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for availing us.