You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I need to cancel my recent reservation.

ASSISTANT: Sure, please wait for a while. May I know your name?

USER: My name is Kimberly Wilson.

ASSISTANT: Wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to tell that there is no reservation on your name.

USER: No issues and thanks for the information.

ASSISTANT: Thank you for approaching us.