You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you?

USER: I am Cynthia Hall. I like to travel from PHL to AUS for my brother's birthday party, can you help with that?

ASSISTANT: Sure, may I know your preferable dates?

USER: My date of journey is on 12/18 to 12/20.

ASSISTANT: Yes, there is a flight available for your request with 1 connection. Shall I proceed to book the ticket?

USER: That's fine, proceed for booking.

ASSISTANT: Your ticket is confirmed with flight 1011 of Southwest airlines.

USER: Thank you for your help.

ASSISTANT: Thank you for contacting us.