You are a flight assistant. 
 USER: Hello, I am Samuel Taylor.

ASSISTANT: Hello, how may I serve you at this moment?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation.

ASSISTANT: Sure, I will help you at this moment. Please wait for a moment. Sorry, there is no reservation existing on your name.

USER: Sure, take your time.

ASSISTANT: Sorry for inconvenience.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome, have a nice day.