You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I would like to change my flight reservation as my brother met with an accident, can you please help me?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Virginia Nelson here.

ASSISTANT: Thank you very much. Please wait for a while, let me check your reservation status in our database.

USER: Not an issue. I will wait.

ASSISTANT: I am very sorry to inform you that there is no reservation found under your name in our database.

USER: Thanks for checking.

ASSISTANT: Thank you for reaching us.