You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of assistance do you need from our agency?

USER: I have booked a ticket to enjoy with my friends but suddenly trip got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, I am ready to help you with the ticket cancellation. Can you please tell me your good name?

USER: Thank you. Myself Patrick Jones.

ASSISTANT: Ok, please give me a minute. I will check your ticket status and get back to you.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that, I have not found any active reservation with your name in our database to cancel.

USER: Oh! It may not be booked properly while booking. Anyway, thank you for your time.

ASSISTANT: You are welcome. Thank you for choosing us.