You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nancy Hernandez.

ASSISTANT: How can I aid you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us.