You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: My name is Amy Hall.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for contacting us, have a great day.