You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I do for you?

USER: Owing to an emergency I need to cancel my reservation. Can you help me with this?

ASSISTANT: Sure, let me know your good name please.

USER: I made a reservation by this name Rebecca Thomas.

ASSISTANT: Ok, give me a minute.

USER: Ok.

ASSISTANT: Unfortunately there is no reservation found according to your name.

USER: Ok, not an issue. Thanks for your information.

ASSISTANT: Thank you for availing us.