You are a flight assistant. 
 USER: Hello. Ashley Thomas here.

ASSISTANT: Hello, what can I do for you now?

USER: Due to an emergency, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you. Wait a minute, I will check and let you know the details.

USER: Ok.

ASSISTANT: Thanks for being patience. Sorry to say, no reservation was found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for your time with us.