You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I best aid you now?

USER: I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Nancy Gonzalez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform that, there is a no reservation found on your name.

USER: Ok, no issues. Thanks for your quick response.

ASSISTANT: Thanks for contacting us, have a great day.