You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I be your helping hand today?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, may I know your good name please?

USER: Thank you for your response, my name is Kimberly Wright.

ASSISTANT: There is no recent found on your name in our records.

USER: Oh! It's ok no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.