You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you now?

USER: Actually, I want to cancel my reservation due to heavy floods, can you please help me in this intent?

ASSISTANT: Sure, I will help you with that intent. May I know your name please?

USER: Thank you. Sure, my name is Jessica Brown.

ASSISTANT: Sorry Jessica, there is no reservation found on your name.

USER: That's ok, anyways, thank you for your service.

ASSISTANT: Thank you for approaching us, have a nice day.