You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Nelson.

ASSISTANT: How can I assist you today?

USER: I need to change my reservation, can you help me out please?

ASSISTANT: Sure, I will help you.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to change your ticket.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for reaching us.