You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I need to cancel my reservation as my meeting got cancelled, can you please help me out?

ASSISTANT: Sure, we will help you. May I know on which name the ticket has been reserved?

USER: I am James Young.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry we couldn't find any reservation against your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us. Have a nice day.