You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, may I know your name?

USER: My name is Emma Baker.

ASSISTANT: Wait a minute.

USER: Ok.

ASSISTANT: There was no reservation found on name.

USER: Thanks.

ASSISTANT: Thank you for reaching us.