You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Due to some weather problems I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, just a moment please. May I know your name for your reservation?

USER: I am Samuel Parker.

ASSISTANT: I am sorry no reservation found on your name.

USER: Ok, no issues. Thanks for your quick response.

ASSISTANT: Thank you for choosing us.