You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I support you?

USER: Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you aid me with that?

ASSISTANT: Sure, we are ecstatic to help you. Please provide your name.

USER: Sure, my name is Jack Lee.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your time, There was no reservation found on your name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for availing us.