You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to help you. Can I know your name please?

USER: My name is Deborah Jones.

ASSISTANT: Ok, please wait a moment. I will check your ticket status and let you know.

USER: Ok.

ASSISTANT: Sorry to intimate you that, there is no reservation found on your name.

USER: Anyway, thanks for the information.

ASSISTANT: You are welcome. Thank you for approaching us.