You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kenneth Scott.

ASSISTANT: What can I do for you today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name. Thank you for reaching us.

USER: No problem, thank you for your help.