You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Good Morning. How can I be a help for you?

USER: My name is James Thompson. Please help me in cancelling my recent reservation as my health is not good to travel.

ASSISTANT: Ok James, please hold on for a moment so that I can check the status of your existing reservation. Yes, I found your reservation.

USER: Ok, please proceed further cancelling process.

ASSISTANT: Ok, I have cancelled your ticket.

USER: Thank you.

ASSISTANT: Thank you, have a nice day.