You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Owing to an emergency I had to request for this cancellation. Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, we are here to help you. Could you please provide me your name to check the details?

USER: My name is Brenda Baker.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you.