You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: This is Scott Jones from Los Angeles. I have a plan to visit arts festival in PHX, can you please aid me in making an airline reservation from LAX?

ASSISTANT: Sure, may I know your airline preference please?

USER: I am looking for normal-cost airline.

ASSISTANT: Your travel dates please?

USER: My depart will be on Nov 17 and arrive on Nov 19th.

ASSISTANT: Do you have any other preferences?

USER: I need a direct flight.

ASSISTANT: Thanks for waiting. I have found American airlines which is flying with one connection.

USER: Please reserve it.

ASSISTANT: Yes, I have confirmed your flight ticket.

USER: Thank you.

ASSISTANT: Thank you.