You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What kind of service are you looking for?

USER: I would like to cancel my recent reservation, due to heavy rainfall cricket match has been cancelled. Could you please help me in cancellation?

ASSISTANT: Sure, may I know your name?

USER: Rebecca Campbell.

ASSISTANT: Sorry, we did not found any reservation on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you so much for picking us.