You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: Due to heavy rains my tournament got postpone, so I need to cancel my recent reservation. Can you please check the reservation by this name Debra Walker?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: I have already mentioned above.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no reservation found on your name in our database to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.