You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I need to cancel my recent reservation due to some issues, can you help me?

ASSISTANT: Sure, please share me your good name.

USER: I am Carolyn Nelson.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your good name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.