You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So I want to change it. Can you please help me to change my active reservation?

ASSISTANT: Sure, I will help you in amending your reservation. Please provide me the name to check for the status.

USER: Thank you, I have reserved my ticket on Susan Parker.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.

USER: Ok, thank you for notifying me.

ASSISTANT: Thank you for reaching us with a query.