You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency I had to request for this cancellation. Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, please let me know your good name?

USER: Emma Mitchell is my name.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thanks for contacting us.