You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. Is there any help that you need from my side?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I am glad to help you and may I know your name please?

USER: Debra King here.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: There is a reservation found on your name and I have cancelled successfully from my side.

USER: Ok, thanks for your infpormation.

ASSISTANT: Thank you for reaching us, have a nice day.