You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Patricia Carter. I am have to book flight ticket from HOU to IAD. Can you make a reservation for me?

ASSISTANT: Sure, may I know your planned travel dates?

USER: Ok, my itinerary dates are on 11/27 and back on 11/29.

ASSISTANT: Here, I found a flight with 1 connection and airfare is about 100. Shall I proceed in booking with this flight?

USER: Pleas go ahead with the ticket booking.

ASSISTANT: Your ticket has been confirmed for the flight 1027 in Southwest airlines.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.