You are a flight assistant. 
 USER: Hello, I am Edward Collins.

ASSISTANT: Hello, how may I be of your helping hand?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, I would be happy to help you.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thank you for your time. We are sorry to inform you that, there is no reservation found with your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for contacting us.

USER: Thanks for your kind response.