You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: Due to sudden demise of my grand father, I want to cancel my recent reservation. Will you help me in that?

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: In what name the reservation has been made?

USER: I made a reservation earlier on the name of Sarah Scott.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, but no reservation found in your name.

USER: No issues, thank you.

ASSISTANT: Thanks for your approach.