You are a flight assistant. 
 USER: Hi. I am Amy Hall.

ASSISTANT: Hello, how can I aid you at this moment?

USER: My boarding meeting has been cancelled, can you help me in cancelling my ticket?

ASSISTANT: Sure, I will help you. Please wait for a minute.

USER: Ok.

ASSISTANT: Sorry Amy Hall, no reservation done previously on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for approaching us.

USER: Thank you.