You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please help me to book a flight from IAD to CLT?

ASSISTANT: Sure, may I know your travel dates?

USER: Sure, I want to depart on Dec 16 and need to return on Dec 18.

ASSISTANT: Do you have any specification?

USER: I need a connecting flight with an economy class.

ASSISTANT: Please share me your name.

USER: My name is Steven Walker.

ASSISTANT: Flight-1019 is available with United airlines having single connection and the ticket costs you 100 only in economy class. Are you comfortable with this flight?

USER: Ok, please proceed for booking.

ASSISTANT: Your ticket has been reserved.

USER: Thank you.

ASSISTANT: Thank you.