You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my flight reservation as my brother met with an accident, can you please help me?

ASSISTANT: Ok, please can I know your name to check for the active reservation in our records of reservation?

USER: Sure, myself Debra Mitchell.

ASSISTANT: Ok, I have found the reservation you have asked for and it has been cancelled successfully.

USER: Thank you very much.

ASSISTANT: My pleasure. thank you for choosing our agency.