You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Scott Perez here, I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, I will.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for reaching us.