You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best I can aid you today?

USER: I would like to cancel my flight reservation as I am sick, can you please help me?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Angela Collins.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: No problem. Anyway, thank you for checking.

ASSISTANT: Thank you for availing us.