You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you at this moment?

USER: Can you please cancel my recent booking? As my planned trip has been cancelled.

ASSISTANT: Sure, I can help you with that. May I know your name for further process?

USER: Sure, my name is Nancy Scott.

ASSISTANT: Please hold on a moment, I will check your reservation status.

USER: Sure, I'll wait.

ASSISTANT: There is no previous reservation available in your name Nancy Scott.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.