You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I am here to help you with that. Can you please share me your name?

USER: My reservation was done under the name Stephen King.

ASSISTANT: Please hold on for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.