You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. By what way can I help you today?

USER: I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: On what name do I need to cancel the ticket?

USER: I am Kathleen Roberts.

ASSISTANT: Ok, please wait. Let me check your reservation status.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry Roberts, there is no active reservation on your name to cancel it.

USER: Not a problem, thank you.

ASSISTANT: Thanks for choosing us.