You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to our agency.

USER: I am here to cancel my reservation, does your agency provide cancellation service?

ASSISTANT: Yes, we do provide cancellation service.

USER: As my location got affected by severe typhoon, I am unable to travel Nevada. Please help me out.

ASSISTANT: Sad to hear that, may I know your name please to check the reservation status in our servers?

USER: Please check with the name Stephanie Carter.

ASSISTANT: Carter, there is no reservation found with your details.

USER: I guess my cousin has cancelled my reservation without my prior knowledge.

ASSISTANT: Would you like to know any other information from us?

USER: No, thank you for your information.

ASSISTANT: Thank you for choosing us, hope you recover soon.

USER: You are welcome.