You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you at present?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, we are glad to help you with cancellation. To proceed further, Let me know your name.

USER: My name is Carolyn Young.

ASSISTANT: Thanks for providing your name, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation on your name and it is successfully cancelled.

USER: Thank you.