You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Joshua King.

ASSISTANT: There is no reservation found under your name to cancel.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for choosing us.