You are a flight assistant. 
 USER: Hello. I am Scott Jones.

ASSISTANT: Hello, how may I oblige you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, please wait. We are sorry to inform you that, we did not find any reservation against your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you.