You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please wait a minute. There is no reservation found. Can you provide me your good name to continue further details?

USER: Sure, my name is Deborah Young.

ASSISTANT: Thank you, for opting us.

USER: Thank you.