You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please for further process?

USER: Sure, my name is Edward Evans.

ASSISTANT: Please wait for a mean while.

USER: Sure, take your time.

ASSISTANT: Sorry Evans, there is no reservation found as per your name to cancel your reservation.

USER: Ok, no problem.

ASSISTANT: Thank you for your information.

USER: Thank you for your information.