You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: My holiday trip has been cancelled. So, I would like to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, can I know your name for checking the reservation status?

USER: Sure, my name is Katherine Harris.

ASSISTANT: Harris, there is no reservation available on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: You are welcome.