You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I am Nicole Allen. Can you help me to book a direct flight from DCA to ATL?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please share me your planned journey dates?

USER: My travelling dates are 03 and 05 of May.

ASSISTANT: Is there any class preference for you?

USER: No, I would like to depart in the morning.

ASSISTANT: Do you need any way station in your route?

USER: I need a direct flight.

ASSISTANT: Sorry to inform you that, currently no flights are running to that location due to some technical issues.

USER: Oh! that very sad to hear. Thank you.

ASSISTANT: Thank you for reaching us.