You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my recent reservation due to sudden postpone of my football match. Can you help me with thta.

ASSISTANT: I am hear to help you with all the concerns related to flight booking. Please be on hold for a moment.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Benjamin Wright.

ASSISTANT: Sorry to inform you, there is no active reservation found under your name.

USER: Ok, no issues. Thank you for your support.

ASSISTANT: Thank you for choosing us. Have a nice day.