You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you guide me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: I am Patrick Rodriguez.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry Patrick, there is no active reservation found under your name.

USER: Its ok, thank you.

ASSISTANT: Most welcome.