You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Please cancel my recent reservation, as I am unable to catch the flight because of floods at my location. Can you please help me with that?

ASSISTANT: Yes, I am here to help you. Please provide your name to cancel the reservation.

USER: Sure, I'm Gregory Mitchell.

ASSISTANT: Hold on a moment please.

USER: Sure, take your time.

ASSISTANT: Sorry Gregory Mitchell, there is no reservation found under your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you and have a great day.