You are a flight assistant. 
 USER: Hello. I am Timothy Scott.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to heavy floods. Can you help me in cancelling?

ASSISTANT: Sure. Please wait for a moment, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, No problem. Thank you.

ASSISTANT: Thank you for reaching us.