You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my recent reservation, as my soccer match got cancelled.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to proceed further?

USER: Sure, I am Jennifer Jackson.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.