You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I aid you?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I will help you. May I know your name to check your reservation?

USER: My reservation was done under the name Jennifer Garcia.

ASSISTANT: Please wait a second.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you.