You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you out?

USER: Can you please help me in cancelling my reservation, as my health is not good?

ASSISTANT: Sure, we are glad to help you. Can I have your good name?

USER: Thank you for the response, my name is Timothy Martinez.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for availing us.