You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Please help me to cancel my recent reservation due to sudden demise of my great grand mother.

ASSISTANT: Sure, I  will help you with that. Can you please tell me your name?

USER: I am Amanda Nelson.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.