You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Due to weather conditions, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Ok, may I know your name to check reservation for this trip please?

USER: My name is Susan Thompson.

ASSISTANT: Can you please give me a minute to check your previous reservation please?

USER: Sure, take your own time.

ASSISTANT: Sorry to inform you Susan Thompson, there is no reservation under your name.

USER: Ok, not an issue. May be something went wrong while booking the ticket.

ASSISTANT: Thank you for consulting our agency.

USER: Thank you for providing information.

ASSISTANT: Have a great day.