You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER:  I am Emma Carter want to cancel my reservation. Can you cancel my ticket?

ASSISTANT: Sure, we are blissful to help you. Please hold a moment, let me check your reservation and let you know.

USER: Ok.

ASSISTANT: Thanks for your time, unfortunately no reservation found with your name.

USER:  Thank you for your response.

ASSISTANT: Thank you for reaching us, have a great day ahead.