You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please aid me.

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Sure, my name is James Martinez.

ASSISTANT: Ok, wait for a while I will check the availability of flights and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No problem, thanks for your support.

ASSISTANT: Thanks for approaching us.