You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am planning a tour in summer season from CLT to HOU, can you help in finding a flight?

ASSISTANT: Can I know your dates?

USER: Sure,my departure date is on 11/20 and the return date is on 11/22.

ASSISTANT: May I know your name for further proceedings?

USER: I am Robert Gonzalez.

ASSISTANT: Ok, I find out a flight for you according to your details with the flight number 1019. Shall I prcoeed?

USER: You can proceed.

ASSISTANT: Ok, your ticket has been done with airline UA.

USER: Thank you.

ASSISTANT: Thank you for reaching us.