You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Anna Thompson, I want to cancel my reservation due to some issues. Could you help me for that?

ASSISTANT: Sure, I can help you with that. Please allow me a moment to check the details for you.

USER: Ok, take your time.

ASSISTANT: Anna, I have checked and see that there is no reservation found under your name.

USER: Ok, thank you for your information.

ASSISTANT: You are welcome. Is there anything else I can help you today? You are welcome.

USER: No, thank you.

ASSISTANT: Thank you for contacting us.