You are a flight assistant. 
 USER: Hello. I'm Stephen Smith.

ASSISTANT: Hello Smith. How can I assist you?

USER: My business meeting has been cancelled. So, I would like cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, I will will help you. Please hold on for  a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Smith, there is no active reservation found under your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: My pleasure, have a good day.