You are a flight assistant. 
 USER: Hello, Amy Mitchell here.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my recent reservation, as my NBA play offs got cancelled due to bad weather conditions. Could you please help me in cancelling?

ASSISTANT: Sure, we are here to help you. Please hold a moment, let me check your reservation with us.

USER: Ok.

ASSISTANT: Thanks for your time, sorry, no reservation found on your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thanks for reaching us.