You are a flight assistant. 
 USER: Hello. I want to cancel my recent reservation, as I am not feeling good to travel.

ASSISTANT: Hello.

USER: Can you please help me with this?

ASSISTANT: Sure, let me check your ticket status in our website. May I know your name?

USER: I am Paul Green.

ASSISTANT: Sorry Paul, no reservation found.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.