You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you at this moment?

USER: Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, may I know your good name?

USER: Myself Kathleen Mitchell.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: There is no active reservation found on your given name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for opting us.