You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please help me with your name.

USER: Yes, I am Ruth Allen.

ASSISTANT: Please allow me a minute.

USER: Sure, take your own time.

ASSISTANT: Ruth Allen, I am really sorry to inform you that there is no booking found on your name to cancel.

USER: Ok, not a problem. Thank you for your information.

ASSISTANT: Thank you for reaching us. Have a great time.