You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: My test match has been cancelled due to bad weather. Can you please cancel my recent reservation?

ASSISTANT: Sure, let me know your name please?

USER: Nancy Green is my name.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation exists with your name to cancel.

USER: It's not a problem. Thanks for your quick response.

ASSISTANT: Thanks for approaching us.