You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER:  I am having sudden meeting in my office, can you please help me cancel my reservation?

ASSISTANT: Sure, I will help you with this. Can you please provide your name to check your reservation status?

USER: Sure, my name is Eric Wright.

ASSISTANT: Eric Wright, there is no active reservation found with your name in our database to cancel it.

USER: Ok, not an issue. Thank you so much.

ASSISTANT: Thank you for contacting us.