You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Dennis Young.

ASSISTANT: How can I aid you?

USER: Can you please help me in booking my flight ticket from CLT to HOU?

ASSISTANT: Sure, I can help you. On what dates will you be travelling?

USER: My travelling dates are 04/19 and 04/21.

ASSISTANT: Are you okay with connecting flight or you need a direct flight?

USER: I am ok with connecting flight.

ASSISTANT: We found a Southwest airline, flight number:1013 and  the price is 100.

USER: Ok, please proceed with booking.

ASSISTANT: Your flight ticket has been processed.

USER: Thank you.

ASSISTANT: Thank you for approaching us.