You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. In which way I can aid you at this moment?

USER: I am planning to change my reservation to another destination, so can you help me to change my reservation?

ASSISTANT: Sure, I will help you with that. May I know your name for further process?

USER: Sure, my name is Brenda Garcia.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: There is no previous reservation found under your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.