You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I be your helping hand?

USER: I want to cancel my recent reservation due to heavy snowfall at my destination point. Can you help me with the cancellation?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: May I know your name to check reservation details?

USER: Sure, myself Barbara Scott.

ASSISTANT: Please hold on a moment. I will check the status and let you know.

USER: Ok, I will wait for your response.

ASSISTANT: Thank you for being waiting. There was no reservation found on your name.

USER: Thanks for your kind help.

ASSISTANT: Thank you for opting our service.