You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation, due to some health issue. Can you help me?

ASSISTANT: Sure, can I know your name please?

USER: Sure, I am Steven Hall.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, Ok, not an problem.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.