You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to change my existing reservation due to bad health issues. Can you help me with that?

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: I am Ryan Jackson.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Ryan Jackson, I am really sorry to inform you that there is no booking found on your name.

USER: Thank you for the information.

ASSISTANT: Thank you for reaching us. Have a great time.