You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: Jason Edwards here.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name to cancel.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for opting us.