You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you now?

USER: I am Christine Parker. Due to sudden accident of mine, I am unable to travel so please help me with cancelling my reservation.

ASSISTANT: Sure, we are here to help you in that.

USER: Thank you.

ASSISTANT: Just wait for sometime, I will check the reservation list and revert to you.

USER: Ok.

ASSISTANT: Thanks for your time. Sorry to inform you that there is no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for approaching us. Have a great day.