You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Could you please change my existing reservation due to postpone of my trip?

ASSISTANT: Sure, I am here to help you.

USER: My name is Paul Scott.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for opting us.