You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Donald Edwards.

ASSISTANT: How may I help you today?

USER: Can you please book a flight ticket from AUS to CLT?

ASSISTANT: Sure, can you please help me with your travelling dates?

USER: Sure, I need to travel on dates of 01/14 and 01/16.

ASSISTANT: Do you have any specifications?

USER: Yes, I need connection 1.

ASSISTANT: Ok, please wait.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, we found 1021 flight in AA airline with single connection and fare is 200.

USER: That is fine, please proceed with booking.

ASSISTANT: Your ticket has been booked on your name.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.