You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, kindly mention your name.

USER: Sure, Kenneth Brown is my name.

ASSISTANT: Ok, how can I amend you today?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, please wait for a moment to check with the status of your reservation.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok. Thank you for your service.

ASSISTANT: Thank you for opting us.