You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Deborah Phillips.

ASSISTANT: How may I help you? Glad to meet you Phillips.

USER: Due to bad weather conditions in NYC, I would like to postpone my trip. Could you help me in changing the reservation?

ASSISTANT: Sure, please wait a moment I will check it out whether your reservation existed or not.

USER: Ok.

ASSISTANT: Ok, thanks for your patience, but there is no reservation found in your name.

USER: That's ok. Anyways I will book a new ticket. Thank you for your time.

ASSISTANT: Thank you for consulting us.