You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you today?

USER: I am Mary Thompson. Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.