You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Edward Nelson here. I would like to cancel my recent reservation, can you help me with this/.

ASSISTANT: Edward Nelson, I found your reservation. Would you like me to cancel it?

USER: Sure, cancel it.

ASSISTANT: Ok, I have cancelled your ticket successfully.

USER: Thanks for your help and valuable information.

ASSISTANT: Welcome, have a good day.