You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you today?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Thanks for that. Sure, my name is Susan Baker. Please check the reservation status on this name.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I'll wait for your response.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Oh! May be my friend has already cancelled it. Thank you anyways.

ASSISTANT: Thank you for reaching us.