You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to some urgent entrepreneurship meeting, I am willing to change my existing reservation. Can you please help me for this?

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: I am Eric Taylor.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for reaching us.