You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you at this moment?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Angela Robinson.

ASSISTANT: Ok, please be on hold.

USER:     Ok.

ASSISTANT: Sorry we could not find any reservation on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us.