You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.

USER: Sure, my name is Betty Martinez.

ASSISTANT: Betty Martinez, here is an active reservation on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us. I have cancelled your reservation on your name.

USER: Thank you.

ASSISTANT: Welcome.