You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I can help you. May I know your name?

USER: My name is Eric Martin.

ASSISTANT: Thank you. Please wait, let me check your reservation status in our database.

USER: Sure, take your time.

ASSISTANT: Sorry, I did not find any reservation under your name in our database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: You are most welcome.