You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Can I know your name please?

USER: Katherine Hernandez here.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.