You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I have to cancel my flight ticket booking that I have an exam on the same day, so please cancel my flight ticket?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check your reservation on your name.

USER: Sure, my name is Amanda Thomas.

ASSISTANT: Sorry Thomas, there is no reservation on your name in our database.

USER: Ok, no problem with that one, thank you for your help.

ASSISTANT: Thank you for reaching us.