You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you please cancel my reservation due to heavy rainfall at my destination place?

ASSISTANT: Sure, I am here to help you with your concern.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am George Gonzalez.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: George Gonzalez, no reservation has been found on your name in our records.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.