You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: I am trying to cancel my recent ticket because I have an important meeting on those dates, so I am unable to travel. Can you help me?

ASSISTANT: Sure, I will help you with that. Can you please provide your name for checking the reservation status under your name?

USER: My name is David Jackson.

ASSISTANT: Sorry Jackson, after checking I have not found any active reservations under your name.

USER: It's ok, thank you for searching.

ASSISTANT: My pleasure, thank you for reaching out here.

USER: Welcome.