You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Jacob Wright. Owing an emergency, I want to change my recent reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you. Please wait for a moment, I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your given name in our database.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for choosing us.