You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can I have your name please to check the status of your reservation?

USER: I am Amanda Hall.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.