You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can aid you at this moment?

USER: I am Jack Edwards. I would like to cancel my recent reservation because of some personal work, can you help me with this?

ASSISTANT: Sure, I can aid you with that. Please wait a moment, I will check your previous reservation status.

USER: Thank you for quick response. Sure, take your own time.

ASSISTANT: There is no previous reservation found under your name.

USER: That's fine, not a issue, thanks for your information anyways.

ASSISTANT: Thank you for contacting us, have a good day.