You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, please share your good name?

USER: Amanda Lee here.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Ok, thank you.

ASSISTANT: Thank you.