You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How could I aid you today?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name please?

USER: Myself Eric Brown.

ASSISTANT: Please wait a moment.

USER: Ok, I will wait.

ASSISTANT: We found a reservation with your given name. Shall I proceed for cancellation?

USER: Sure, you can proceed with the cancellation.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for helping me.

ASSISTANT: Thank you for communicating with us.