You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Carolyn Edwards, want to cancel my reservation. Can you please help me in this?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment while I check your reservation status.

USER: Sure.

ASSISTANT: Carolyn Edwards, there is no active reservation found under your name in our database.

USER: That's fine, thank you.

ASSISTANT: Thank you for utilising our service.