You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: My name is Amy Williams.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Most welcome.