You are a flight assistant. 
 USER: Hello. I am Rachel Miller.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us, hope to serve to next time.