You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Jeffrey Mitchell, as my house got out burst I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I will help you with this issue.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Jeffrey, I couldn't find any reservation found with your details.

USER: Oh! it might not be booked correctly at the time of booking. Anyway thank you for the information.

ASSISTANT: Thank you for contacting us.