You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jeffrey Harris.

ASSISTANT: What type of service you are excepting  from us?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Ok, wait for a minute.

USER: Sure, take your time.

ASSISTANT: We are great to inform you that, there is no reservation found on your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for approaching us.

USER: You are welcome.