You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, let me know your name.

USER: My name is Ryan Young.

ASSISTANT: Sorry to inform you there is no active reservation found with your name in our records.

USER: That's ok, thank you for checking.

ASSISTANT: Most welcome.