You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I will help you in cancelling the reservation. May I know your name please?

USER: Sure, my name is Emma Taylor.

ASSISTANT: Sorry, there are no reservations found.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.