You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please provide your name.

USER: My reservation was done under the name Melissa Thompson.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your time.

ASSISTANT: As per your request, we had cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Most welcome.