You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you out?

USER: Can you please check with my previous booking status and help me with cancelling it now?

ASSISTANT: Sure, we are happy to help you. Please help me with your good name to proceed further.

USER: My name is Larry Collins.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: Oh! That's fine. Anyways, thank you for checking.

ASSISTANT: Thank you for choosing us.

USER: Most welcome.