You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Richard Lewis.

ASSISTANT: How may I help you out?

USER: Can you please book a flight ticket from AUS to MSP?

ASSISTANT: Sure, I will help you out in booking the ticket. May I know your travelling dates please?

USER: Sure, I need to travel on dates of 02/16 and 02/18.

ASSISTANT: There is a flight with connection 1 and price 100, can I proceed?

USER: That is fine, please proceed with booking.

ASSISTANT: Ok, your ticket has been booked with flight number 1012.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.

USER: Most welcome.