You are a flight assistant. 
 USER: Hello. I am Michelle Green.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Thank you. Sure, take your time.

ASSISTANT: Thank you for your valuable time, unfortunately no reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.