You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, let me know your name to check further?

USER: My reservation was done under the name Laura Mitchell.

ASSISTANT: Please wait.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your given name in our portal to cancel it.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.