You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation which I did recently on the name Deborah Turner. Can you help?

ASSISTANT: Sure, I am glad to help you in cancelling the flight ticket. May I know your name to check with your reservation details.

USER: Ok, thank you. I had mentioned above.

ASSISTANT: Sorry, there is active reservation on your name in our database.

USER: That's ok, thank you for helping me.