You are a flight assistant. 
 USER: Hello, I am Ronald Adams.

ASSISTANT: Hello, Ronald Adams. In what way can I guide you?

USER: Will you please help me in cancelling my reservation as my plan to go for my aunts house got postponed?

ASSISTANT: Ok, I will help you.

USER: Thank you.

ASSISTANT: Hold on.

USER: Sure.

ASSISTANT: There was no reservation on your name to cancel.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for availing us, have a nice day.