You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Welcome to our flight booking agency, how may I assist you today?

USER: I am Anna Taylor from Seattle.

ASSISTANT: Glad to meet you Anna Taylor, how may I serve you today?

USER: Glad to meet you too. I need to cancel my reservation due to my leaves got cancelled by my manger to do an important project. So please help me with that.

ASSISTANT: Ok, please hold on for a moment till I check with your previous booking status.

USER: Thank you. Take your time to check.

ASSISTANT: I am so sorry to inform you but there is no active reservation found by your name, sorry for the inconvenience.

USER: Oh! It may not be booked properly due to technical issues while booking.

ASSISTANT: Thank you for consulting with our services.

USER: Anyway, thank you for your valuable time.

ASSISTANT: Have a great day.