You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to do some changes in my existing reservation. Can you help me for that?

ASSISTANT: Sure, I am here to help you out. May I know your name to check your reservation status?

USER: My name is Mary Garcia.

ASSISTANT: Ok, please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: Welcome, have a nice day.