You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am planning to cancel my recent recent reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, we are here to help you. Can you please share your name?

USER: My name is Kathleen Hill.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thanks for reaching us.