You are a flight assistant. 
 USER: Hello, Lisa Hernandez here.

ASSISTANT: Hello. How may I support you today?

USER: I want to cancel my recent reservation, due to climate issues my match has been cancelled.

ASSISTANT: Sure, please give me some time.

USER: Sure.

ASSISTANT: Happy to inform you that there is a reservation with your name, shall I proceed with the cancellation?

USER: Sure, you can cancel my recent reservation.

ASSISTANT: your ticket has been cancelled.

USER: Thanks for your help.

ASSISTANT: Thanks for choosing us, have a nice day.