You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: I have planned to go Atlanta Botanical garden but due to heavy rainfall over there I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Andrew Adams.

ASSISTANT: Sorry Adams, no reservation found on your name.

USER: No worries, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.