You are a flight assistant. 
 USER: Hello. I am Ashley Smith.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. Will you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for your patience, there was no reservation found on your name.

USER: Ok, thank you for informing me.

ASSISTANT: Thank you for approaching us.