You are a flight assistant. 
 USER: Hello. Emma Carter here.

ASSISTANT: Hello. How can I assist you today?

USER: Due to an emergency, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you with that. Please give me a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! It's ok no problem. Thank you for you information.

ASSISTANT: Welcome, have a great day.