You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best help you?

USER: I would like to cancel my recent reservation which has done on my daughter birthday.

ASSISTANT: Ok, may I know your good name to cancel your reservation?

USER: Sure, I am Karen Roberts.

ASSISTANT: Thanks for providing your name.

USER: OK.

ASSISTANT: Please wait a moment. Sorry there is no reservation found on your name.

USER: Ok, no problem at all. Thanks for your response.

ASSISTANT: Thanks for connecting with us. Have a nice day.