You are a flight assistant. 
 USER: Hi, I am Andrew Scott.

ASSISTANT: Hello, how can I be of your service?

USER: Owing to an emergency I need to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, give me a moment to check and get back to you.

USER: Sure.

ASSISTANT: Thank you for your time. There is no reservation found according to your name.

USER: Not an issue, thanks for your information.

ASSISTANT: Thank you for picking us.