You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Richard Campbell here. I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, please wait a moment I will check your complete details and proceed further.

USER: Sure, take your time.

ASSISTANT: Sorry to say, I did not find any reservation on your name in my database.

USER: Oh! I think the ticket was not booked properly while I am booking.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you for the information.