You are a flight assistant. 
 USER: Hi. I am Catherine Phillips.

ASSISTANT: Hello, how can I assist you/.

USER: I just want to cancel my resent reservation due to heavy snow fall, can you help me in cancellation?

ASSISTANT: Sure, Please give me a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Have a good day.