You are a flight assistant. 
 USER: Hello. I am James Collins.

ASSISTANT: Hello, how can I assist you?

USER: I am looking for a direct flight from PHL to ORD, can you help me out please?

ASSISTANT: May I know your travel dates to book?

USER: My trip dates are from 08/12 till 08/14.

ASSISTANT: May I know your connection limit?

USER: I need a direct flight.

ASSISTANT: Sorry, there is no direct flight on that route. Thank you for choosing our agency.

USER: That's ok, no problem. Thank you for reaching us.