You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: I just want to cancel my recent reservation, due to heavy floods at my destination.

ASSISTANT: Ok.

USER: Can you aid me with cancellation?

ASSISTANT: Sure. May I know your good name?

USER: Sure, you can check my reservation on the name of Frank Thompson.

ASSISTANT: Please, hold on.

USER: Sure.

ASSISTANT: Thanks for being patience, there is no reservation found on your name.

USER: Ok, not an issue. Thanks for your assistance.

ASSISTANT: Thank you.