You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Emily Campbell. I would like to cancel my recent reservation, due to heavy rainfall at my place. Can you please help me?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: Sorry Emily, there is no reservation found as per your name to cancel it.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.