You are a flight assistant. 
 USER: Hello, Amy Hernandez here.

ASSISTANT: Hello Amy Hernandez. How can I assist you today?

USER: I have planned to attend a sports event held on 03/21 at New York, NY-JFK, could you help me with booking ticket?

ASSISTANT: Sure, Let me know your origin point?

USER: My source is Charlotte, NC-CLT and I would like to return on 03/23.

ASSISTANT: Thanks for providing your information. Wait for a while, I will check and get back with your flight details.

USER: Ok.

ASSISTANT: Thanks for your time. I am glad to inform you that we have found a flight with SouthWest airline and the flight number is 1024 and fare of 100 with a connecting flight. Shall I proceed with the further process?

USER: Yes, please proceed with this booking.

ASSISTANT: Your booking is confirmed. Thank you for choosing us. Have a nice day.

USER: Thank you for your service.