You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I address you today?

USER: I intend to cancel my reservation due to some health issues which was made on the name of Laura Smith. Can you help me with it?

ASSISTANT: Sure, please wait a moment I will check the reservation status.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not found any reservation by this name.

USER: Ok, thank you for the response.

ASSISTANT: Thanks for choosing us.