You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: I am Kathleen Young. I want to cancel my recent reservation due to heavy snow fall at my source point. Can you please help me with it?

ASSISTANT: Sure, I am gleeful to help you.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation by your name. I made a cancellation of your ticket.

USER: OK, please to cancel it.

ASSISTANT: Thank you for choosing us.

USER: Thank you for help us.