You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am William Green. Due to heavy rainfall in my city, I am planning to cancel my reservation. Can you help me?

ASSISTANT: Sure, wait for some time.

USER: Ok.

ASSISTANT: There was no reservations found on your name. Thanks for connecting us.

USER: That's fine. Thank you for your immediate response.