You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation as I am not interested to go on the trip any more.

ASSISTANT: Sure, can I know your name?

USER: My name is Amanda Robinson.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Sorry, no reservation found on given name.

USER: Never mind, thank you .

ASSISTANT: Thank you for reaching us.