You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I help you?

USER: Assist me in changing my reservation, as my friend met with an accident.

ASSISTANT: Sure, may I know your name please?

USER: Ashley Hall is my good name.

ASSISTANT: Please hold on.

USER: Sure.

ASSISTANT: Thanks for being patience, there is no active reservation in your name.

USER: Ok.

ASSISTANT: Thanks for approaching us.

USER: Thank you for your response.