You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to office work, I am unable to spend time with my family. Can you cancel my reservation?

ASSISTANT: Sure, may I know your name?

USER: Stephanie Walker.

ASSISTANT: Thanks for providing, please hold on.

USER: Ok.

ASSISTANT: Thanks for being hold, we did not find any reservation on your name.

USER: Thank you for the confirmation.

ASSISTANT: Thank you for availing us. Have a nice day.