You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, I am here to help you out with your concern. Please provide me your name.

USER: Myself Samantha Carter.

ASSISTANT: Samantha Carter, I found an active reservation on your name. Can I cancel it?

USER: Ok, please cancel.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.