You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Welcome to Hello Agency.

USER: My name is Kenneth Perez.

ASSISTANT: How can I help you Perez.

USER: I want to celebrate Flower Festival in NC - CLT, can you help me to book a plane on 05/09.

ASSISTANT: Sure, may I know your  return date with source location code?

USER: Sure, my return date is 05/11. Source is PA - PHL.

ASSISTANT: There is a Hawaiian 1006 with 2 connection is available, can I proceed?

USER: No, do not proceed for booking.

ASSISTANT: Ok, thank you for approaching us.

USER: Thanks for your information.