You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: I am Anthony Thomas.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.