You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I oblige you today?

USER: I have planned to watch the Live Cricket match, but the match got postponed due to bad weather conditions, so please help me to change my reservation.

ASSISTANT: Sure, we are rapturous to help you.

USER: Ok.

ASSISTANT: To proceed further, we need your name.

USER: Sure, I am Edward Rodriguez from Austin.

ASSISTANT: Ok, please wait for a while, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time. We did not find any active reservation on your good name.

USER: No issues, thanks for your effort.

ASSISTANT: Thank you for contacting us.