You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my reservation as my exams got cancelled due to bad weather in my college location. Can you assist me with that?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: Thank you for considering my request, my name is Daniel Green.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, we found a reservation on your name, shall I cancel it?

USER: Yes, do proceed and cancel my reservation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for cancelling my reservation.

ASSISTANT: Thank you for choosing us.