You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me to book a flight ticket from OAK to PHX?

ASSISTANT: Sure, please provide your itinerary dates.

USER: My travel dates are Jan 18 and Jan 20.

ASSISTANT: Which class do you prefer?

USER: I am comfortable with any class.

ASSISTANT: Do you prefer a direct flight?

USER: I prefer connecting flight for this trip.

ASSISTANT: May I know your name?

USER: I am Sharon Davis.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: JetBlue airlines with flight 1001 is providing a direct flight and ticket costs you 100 in economy class.

USER: Please proceed to book my flight ticket in this airlines.

ASSISTANT: Your ticket is confirmed Sharon Davis.

USER: Thank you.

ASSISTANT: Thank you for reaching us.