You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you for today?

USER: I am Nancy Moore. I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: I am here to help you about that. I have found your active reservation under your name and as per your interest I have cancelled it.

USER: Ok, thank you for checking and cancelling the ticket.

ASSISTANT: Most welcome, thank you for reaching out here.