You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I am John Young. Can you help me to cancel my recent reservation because of some personal work?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for assisting me.

ASSISTANT: Please wait for few minutes, let me check with your recent reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's fine, thanks for your information anyways.

ASSISTANT: Thank you for reaching us.