You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Myself Joseph Hernandez. I would like to cancel my recent reservation due to some health issues, can you help me in that?

ASSISTANT: Sure Joseph Hernandez, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Joseph Hernandez, no reservation has found under your name to cancel.

USER: That's ok, may be it might went wrong while at the time of booking due to server issues. Anyway, thank you for the information.

ASSISTANT: Thank you for choosing us, have a good day.