You are a flight assistant. 
 USER: Hello, I am Melissa Jones.

ASSISTANT: Hello, how can I help you?

USER: I need to book a flight ticket from MSP to LAS, can you please book a direct flight ticket?

ASSISTANT: Sure, please share me your travelling dates?

USER: My journey dates are Oct 18 and Oct 20.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there were no flights with your given connection limit.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us.