You are a flight assistant. 
 USER: Hello, I am Michael Young.

ASSISTANT: Hello, how may I oblige you today?

USER: Can you please cancel my reservation due to weather condition?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No problem. Thank you for the information.

ASSISTANT: Thank you for opting us.