You are a flight assistant. 
 USER: Hello, I am Amy Taylor.

ASSISTANT: Hello. How can I aid you?

USER: Owing an emergency I want to cancel my reservation ticket. Can you help me in this?

ASSISTANT: Sure. Sorry, there is no reservation found under your name.

USER: It's alright, not a problem.

ASSISTANT: Thank you for opting us.

USER: Thank you for the information.