You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Joshua Thompson.

ASSISTANT: Yes Thompson.

USER: I need to cancel my reservation which I was confirmed with UA airline. Can you please help me out?

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Ok, sure take your own time.

ASSISTANT: Sorry, no reservation found under your name.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: My pleasure, have a nice day.