You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am planning a business trip from MSP to CLT, can you book a ticket for me?

ASSISTANT: Sure, I am here to help you. On which dates that you are planning your trip?

USER: My trip dates are 03/06 and 03/08.

ASSISTANT: Ok, thank you for your information. Please wait for a while to check the flights.

USER: Make sure that I need a flight with connection 0.

ASSISTANT: Can I know your name for booking purpose?

USER: My name is Deborah White.

ASSISTANT: White, as per your criteria we got a flight with 1 connection, is it ok for you?

USER: No, I need a direct flight.

ASSISTANT: Sorry White, on your dates we cannot provide you a direct flight.

USER: No problem. Thank you for checking.

ASSISTANT: Thank you for your patience, have a great day White.