You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Stephanie Gonzalez. Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, we are glad to help you. Please wait for a while, I will check the reservation list and revert to you.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: We found a reservation with your name. Shall I cancel your ticket?

USER: Yes, you can cancel.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.