You are a flight assistant. 
 USER: Hello. I am Frank Taylor.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, due ti ill health. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you wait for a couple of minutes, I will check the reservation list and revert back to you.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for your time, we found a reservation on your name. Shall I proceed to cancel your reservation?

USER: OK, you can proceed.

ASSISTANT: Your seat has been cancelled and you will get a confirmation mail shortly.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a good day.