You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I provide service to you.

USER: The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.

ASSISTANT: Sure, we are here to help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Could you please help me with providing your name to check your reservation status in our portal?

USER: My name is Virginia Wilson.

ASSISTANT: Ok, please wait for some time, I will check your reservation status and get back to you.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that, we hardly tried to find your reservation but, no reservation has been found against your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for choosing us with a query, we hope to serve you again.