You are a flight assistant. 
 USER: Hello, Janet Harris here.

ASSISTANT: Hello, how may I assist you?

USER: I am looking for a direct flight from New York. Can you help me in booking a ticket from EWR to PHX?

ASSISTANT: May I know your planned journey dates please?

USER: My preferred journey dates are 12/24 and 12/26.

ASSISTANT: Please wait a moment.

USER: Ok, take your time.

ASSISTANT: Janet, no flights has been found on your requirement.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for reaching us.