You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: I planned a trip to New York but I want to change my reservation due to financial issues.

ASSISTANT: Sure, give me a minute. May I know your name before checking?

USER: My name is Kenneth Hernandez.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.