You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER:  I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name further process?

USER: I am Catherine Hernandez.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's ok, not an issue. Thank you for checking.

ASSISTANT: Thanks for approaching us.