You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance for you today?

USER: Actually I have a reserved a ticket to meet my friend who has conducted an event that was cancelled due to heavy rain in the city. Could you please help me with cancelling my previous ticket?

ASSISTANT: Sure, I am glad to help you with cancellation. To proceed further with checking your previous reservation status, I need your good name please?

USER: Sure, I have done reservation on a name of Christine Hernandez.

ASSISTANT: Thank you, Please hold on a moment.

USER: Ok.

ASSISTANT: Thank you for your time, there is no recent reservation find on Christine Hernandez in our records.

USER: Not a problem, thank you for your valuable information.

ASSISTANT: Thank you for opting us, have a great day ahead.