You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be of your assistance?

USER: I am unable to travel to airport to board my flight due to severe accident in my way to airport. Can you please help me with cancelling my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please provide me your name.

USER: My name is Timothy Martinez.

ASSISTANT: Can you please wait for a minute, I will get back to you with current status?

USER: Sure, take your time.

ASSISTANT: We found a reservation on your name and we cancelled it.

USER: Thank you for your help.

ASSISTANT: Thanks for reaching us.