You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My name is Amy Moore. Actually, I booked a ticket to NYC for a music concert but due to bad weather, the concert is cancelled.

ASSISTANT: Would you like me to cancel your reservation?

USER: Yes.

ASSISTANT: Give me a moment, I will get back to you.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you.