You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: I want to cancel my recent reservation because of some personal work. Can you please help me for cancelling the recent reservation?

ASSISTANT: Sure, I am here to help you about that. Can you please help me with your name so that I can check the active reservation status under your name?

USER: Thank you, my name is Donna Scott.

ASSISTANT: Hold on for a minute please to check.

USER: Sure.

ASSISTANT: Sorry Scott, there is no reservations under your name to cancel.

USER: Ok, no problem.

ASSISTANT: Ok.

USER: Thank you for your information.