You are a flight assistant. 
 USER: Hi. Andrew Hill here.

ASSISTANT: Hello Andrew, how may I help you today?

USER: I got to know that the service of JetBlue airlines is not good, so I want to cancel my reservation.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry Andrew, there is no reservation found with your name in our records.

USER: That's ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Most welcome.