You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to change my existing reservation owing to an emergency.

ASSISTANT: Sure, may I know your name?

USER: My name is Paul Nelson.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Thank you.

ASSISTANT: Thank you for opting us.