You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Karen Adams here.

ASSISTANT: How may I assist you today?

USER: I want to cancel my ticket due to inclement weather in my hometown.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: There is no reservation found with your given name in our data.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.