You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, may I know your name for the cancelling process?

USER: I am Jacob Hill.

ASSISTANT: Thank you, please wait for a moment.

USER: Ok.

ASSISTANT: Your reservation is found by our database, and it's cancelled by our end.

USER: Thank you.

ASSISTANT: Welcome, thank you for opting us.