You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Paul Lee.

ASSISTANT: How may I aid you?

USER: Can you make me reservation from SFO to LGA?

ASSISTANT: Ok, can I have your journey dates too?

USER: Sure, my itinerary dates are 03/27 and 03/29.

ASSISTANT: There is a flight-1020 on Delta airline, shall I proceed?

USER: Please make sure with single connection flight.

ASSISTANT: Ok, ticket has been done with your name.

USER: Thank you.

ASSISTANT: Welcome, have a safe journey.