You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I have to change my travel airport codes because I have given a airport code which is far to my current location. So, I need your help. Will you please help me in changing the details?

ASSISTANT: Sure, may I know your name please?

USER: Janet Young here.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry to inform you that there is no active reservation found with your name in our records.

USER: No issue, Thank you.

ASSISTANT: Most welcome.