You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I need to change my previous flight ticket booking due to some important work, can you please help me with that one?

ASSISTANT: Can you please share me your good name?

USER: Sure, my name is Scott Hill.

ASSISTANT: Please wait for a while.

USER: Sure, I can wait.

ASSISTANT: There is no reservation found on your name.

USER: Not an issue with that one, thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us.