You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you/.

USER: I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for some time I will check the reservations on your name and get back to you.

USER: Sure.

ASSISTANT: May I know your name?

USER: I am Samuel Moore.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Ok, no problem. Thanks for your good response.

ASSISTANT: Thanks for approaching us.