You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My name is Paul Garcia. Owing to an emergency I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, please wait for a while.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for contacting us.