You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me in making an airline reservation from ORD to PHX?

ASSISTANT: Sure, help me with the trip dates?

USER: My trip dates are Nov 7th and Nov 9th.

ASSISTANT: May I know your name for the booking process?

USER: Jason Hill.

ASSISTANT: Do you have any specifications for this trip?

USER: I need a direct flight.

ASSISTANT: Thank you for your details Jason Hill, based on your requirement we haven't found any flight in airline database.

USER: Thank you.

ASSISTANT: Thank you for reaching us. Have a nice day.