You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Debra Green here.

ASSISTANT: How can I aid you at this moment?

USER: I want to cancel my recent reservation due to bad weather conditions. Can you please help me with the cancellation?

ASSISTANT: Sure, I will help you in cancelling your reservation. Please give me a moment to check your reservation status.

USER: Sure.

ASSISTANT: Debra Green, I have found your reservation and I have cancelled it successfully.

USER: Thank you for helping me.

ASSISTANT: Thank you for utilising our service.