You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: As I got an emergency meeting with my friend, I want to book a flight ticket.

ASSISTANT: Sure, can you provide me your journey details?

USER: Ok. I need to go to Orlando, FL-MCO on 10/16 from Houston, TX-HOU on 10/14.

ASSISTANT: Ok, please wait a moment. I will check and get you back.

USER: Sure.

ASSISTANT: Thanks for your time. Let me know your name?

USER: I am Matthew Jackson.

ASSISTANT: Matthew Jackson, sorry to inform you that we could not found any flight that matches your data.

USER: Ok, thank you for your service.

ASSISTANT: Thank you for reaching us.