You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Due to some technical issues, my meeting place has been changed. Can you please change my reservation?

ASSISTANT: Sure, we are glad to help you to change it. May I know your name?

USER: Sure, I am Matthew Wright.

ASSISTANT: Thanks for providing your name, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for availing us.