You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Christopher Thomas.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation due to some bad weather conditions. Can you please help me for this?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us.