You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I provide support to you?

USER: Due to heavy rainfall in my destination, I want to cancel my recent reservation.

ASSISTANT: Ok, please mention your name to proceed cancellation?

USER: Can you please check is there any reservation on the name of James Martinez.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thanks for contacting us, have a nice day.

USER: Thanks for your help.