You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you. Please wait for a moment to check your reservation status. Meanwhile, may I know your name?

USER: Sure, I am Edward Brown.

ASSISTANT: Sorry, no reservation found on your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us, have a nice day.