You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Sure, I am here to help you. May I know your good name?

USER: Sure, my name is Mary Wilson.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.