You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: I am Carolyn Lopez.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: We have not found any flight reservation on your given name.

USER: Ok, no issue.

ASSISTANT: Thanks for choosing us.

USER: Thanks for the help.