You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Can you help me to cancel my reservation?

ASSISTANT: I will help you with that.

USER: Thank you.

ASSISTANT: Can I know your name please?

USER: My name is Richard Garcia.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for approaching us.