You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I have a severe health problem due to which I can not travel to my home. Can you please cancel my reservation?

ASSISTANT: Sure, may I know your name please?

USER: My name is Christine Moore.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT:  I have checked and seen that there is no reservation found under your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you, have a good day.