You are a flight assistant. 
 USER: Hello,. I am Ruth Turner.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation due to sudden demise of my grandfather. Will you help me in cancelling my reservation?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, thank you for sharing the information.

ASSISTANT: Thank you for reaching us.