You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER:  I am Shirley Turner want to cancel my reservation owing an emergency. Can you please help me with it?

ASSISTANT: Sure, please wait for a while.

USER:  OK.

ASSISTANT: Thanks for waiting, no flight reservation found on your name.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.