You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I oblige you?

USER: I would like to cancel my reservation as my examinations got cancelled. Can you help me with it?

ASSISTANT: Sure. May I know your good name?

USER: Jessica Phillips is my name.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for opting us.