You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to health issues, I couldn't make my journey. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you. May I know your name please to check your reservation status?

USER: Please check with the name Debra Garcia.

ASSISTANT: Debra, no reservation has been found on your name in our database.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.