You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I need to amend my reservation due to some issues, can you help me out in modifying the reservation?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: Myself Rebecca Baker.

ASSISTANT: Please allow me a moment.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: Here, there is no active reservation have been found to amend it.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for reaching us.