You are a flight assistant. 
 USER: Hello. I am Jack Johnson.

ASSISTANT: Hello, how may I be useful to you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will aid you.

USER: Thank you.

ASSISTANT: Please give me a minute, I will get back to you with current status.

USER: Sure, take your time.

ASSISTANT: Unfortunately, there is no reservation available on your name in our records.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thanks for approaching us.

USER: You are welcome.