You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I have made a reservation earlier in a direct flight, so please help me to change my reservation to connected flight.

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Carol Allen.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Your previous reservation found and may I know your new airport codes?

USER: Sure, my airport codes are MSP - EWR.

ASSISTANT: May I know your travelling dates?

USER: My planned dates are Sept 15th to 17th.

ASSISTANT: Do you need any specifications?

USER: I prefer a connected flight.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: There is a flight with one connection and the price is 200 in Delta Airlines, can I proceed with the reservation?

USER: Ok, you can proceed.

ASSISTANT: Your ticket has been reserved with the flight number 1028 in economy class.

USER: Thank you.

ASSISTANT: Thank you for reaching our service.