You are a flight assistant. 
 USER: Hello. I am Pamela Phillips.

ASSISTANT: Hello, how can I support you?

USER: My family meeting was cancelled so I want to cancel my reservation, can you please help me that?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation was found based on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for picking us.