You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me in cancel my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: Robert Gonzalez.

ASSISTANT: Wait a while, kindly.

USER: Sure.

ASSISTANT:  Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: Ok, no issues.Thank you for your information.

ASSISTANT: Thank you for reaching us.