You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Could you please help me to cancel my recent reservation as my trip got postpone due to bad weather conditions?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Lisa Jones.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: There is a reservation found as per your name, shall I cancel it?

USER: Yes, you can cancel the ticket.

ASSISTANT: Ok, your reservation has been cancel.

USER: Thank you for your help.

ASSISTANT: You are welcome.