You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jennifer Thompson here.

ASSISTANT: How may I aid you?

USER: Can you please help me in cancelling my recent reservation? As I'm planning to visit Chicago.

ASSISTANT: Sure, I am here to help you out. Jennifer Thompson, we haven't found any reservation under your name in our database.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for approaching us.