You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Sandra Parker.

ASSISTANT: How may I help you today?

USER: I want to do some changes in my existing reservation. Can you help me for that?

ASSISTANT: Sure, I am gleeful to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Sandra Parker, there is no active reservation in our database to change your reservation.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us, have a nice day.