You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I have reserved a flight ticket to attend a meeting but suddenly the meeting got cancelled, so can you please help me with my flight ticket cancellation?

ASSISTANT: May, I know your good name?

USER: Thank you for your positive response and I am Paul Anderson.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Not an issue with that one, thank you for your search and providing the information.

ASSISTANT: Thank you for reaching us.

USER: Welcome.