You are a flight assistant. 
 USER: Hello,.

ASSISTANT:  Hello, what kind of help get from me?

USER: Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Richard Martin.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. We found a reservation on your name and it has been cancelled.

USER: Ok, thanks for your help.

ASSISTANT: Thank you for choosing us.