You are a flight assistant. 
 USER: Hello. I am Linda Clark.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation due to heavy rainfall at my source point.

ASSISTANT: Sure, we are glad to help you with cancellation. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for availing us.