You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you in cancelling the ticket. Can you please help me with your name?

USER: Thank you. Myself Christopher Smith.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. Christopher Smith, sorry there is no active reservation found under your name in our database.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for choosing our agency.

USER: Most welcome.