You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I am Andrew Martinez. I need to cancel my reservation, can you help me out please?

ASSISTANT: Sure, I am gleeful to help you. Please be on hold let me check your details in our database.

USER: Ok, take your own time.

ASSISTANT: Thank you for your patience, sorry to say there is no reservation is found under your name.

USER: That's ok, thank you your information.

ASSISTANT: Your are welcome, thank you for reaching us.