You are a flight assistant. 
 USER: Hello, I am Rachel Nelson.

ASSISTANT: Hello, how can I assist you today?

USER: Due to the bad weather, Match has been abonded. Can you help me out in cancelling my recent reservation?

ASSISTANT: Sure, wait for some time. Thanks for your patience there is no reservations found on your name.

USER: OK, no issue. Thanks for the help.

ASSISTANT: Thanks for choosing us, have a good day.