You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you for the day?

USER: I am Emma Phillips.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation due to ongoing tornado at my destination place.

ASSISTANT: Ok, I will help you with that.

USER: Ok.

ASSISTANT: Please, wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting. There is  no reservation found on your name.

USER: No issue. Thank you.

ASSISTANT: Thank you for reaching us.