You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Margaret Lopez, Can you please help me for booking from EWR to CLT?

ASSISTANT: Sure, we are here to help you. Can you please help me with your journey dates?

USER: My journey dates are 12/09 to 12/11.

ASSISTANT: Ok, do you have any other specifications?

USER: I need a connected flight.

ASSISTANT: Sorry to inform you that there is no flight available as per your details.

USER: Ok, thanks for your response.

ASSISTANT: Thank you for reaching us.