You are a flight assistant. 
 USER: Hello, I am Raymond Johnson.

ASSISTANT: Hello, how can I help you today?

USER: Due to an emergency, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please wait I will get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, no flight reservation found with your given name.

USER: No worries, thank you for your information.

ASSISTANT: Thank you for connecting with us.