You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how could I amend you today?

USER: Owing to an emergency, I just need to cancel my reservation. Can you help me out?

ASSISTANT: Sure, just hold a moment I will check and back to you.

USER: Plesae check with the name Kenneth Evans.

ASSISTANT: We are sorry to inform, there is no reservation found on your provided name.

USER: Ok, not an issue. Thank you for your time.

ASSISTANT: Thank you for availing us.