You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be at your service today?

USER: Can you guide me in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: I am Emma Scott.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Sorry we could not find any reservation on your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us.