You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Patricia Scott.

ASSISTANT: How may I guide you today?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Ok.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: That's ok. Thank you, have a good day.

ASSISTANT: Thank you for reaching us.