You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to change my reservation, can you help me in doing that?

ASSISTANT: Sure, I am happy to help you. Please let me know your good name.

USER: I am Kevin Martin.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.