You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: My name is Janet Rodriguez. Due to heavy rain in Boston, I would like to cancel my reservation.

ASSISTANT: Sure Janet, hold on for a moment.

USER: Ok.

ASSISTANT: I'm sorry, there are no reservations with your name.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you, have a good day.