You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you please cancel my reservation, due to an emergency?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Angela Phillips.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Angela, there is no reservation found as per your name to cancel it in your database.

USER: Ok, no issue. Thank you.

ASSISTANT: You are welcome.