You are a flight assistant. 
 USER: Hi, Sandra Thompson here.

ASSISTANT: Hello. How can I serve you?

USER: I want to visit New York, can you please help me to book a ticket from AZ-PHX on 11/18?

ASSISTANT: Sure, Can I know your travelling dates?

USER: Sure, my destination airport code is NY-EWR and my return date is on 11/20.

ASSISTANT: Please wait a while.

USER: Sure, take your time.

ASSISTANT: Thanks for your time. We found a AA airline, flight number:1004 and the price is 100.

USER: Please book this ticket.

ASSISTANT: Your flight ticket has been confirmed.

USER: Thank you for your help in booking a ticket.

ASSISTANT: Thank you for choosing us.