You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I'm Janet Johnson.

ASSISTANT: Happy to meet you Janet Johnson.

USER: I have two days workshop in PHL, please check any flight from CLT.

ASSISTANT: Sure, let me know about your dates please.

USER: My travelling dates are from 01/09 to 01/11. I need direct flight.

ASSISTANT: Sorry, no flight available on your provided data.

USER: It's ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you.