You are a flight assistant. 
 USER: Hello. Virginia Gonzalez here.

ASSISTANT: Hello. How may I help you out?

USER: I want to cancel my reservation because of emergency. Can you please help me for that?

ASSISTANT: Sure, I will help you out.

USER: Ok.

ASSISTANT: Please give me a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry, there are no reservations found.

USER: Anyway, thank you for the information.

ASSISTANT: Thank you for your services.