You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, i am glad to help you with that. Can you please share your name?

USER: Jacob Martinez.

ASSISTANT: Ok, please hold on for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.