You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service today?

USER: I am Laura Jones. I want to cancel my recent reservation due to my health issue. Can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please give me a moment to check your details and let you know.

USER: Sure.

ASSISTANT: Laura Jones, we have found a reservation on your name. Shall I proceed with the booking? Are you sure to cancel your reservation?

USER: Please cancel my reservation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.