You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I amend you today?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, we are here to assist you. May I know your name?

USER: My name is Kathleen Roberts.

ASSISTANT: No reservation found on your name.

USER: That's not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your information.