You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: My exams got postponed, can you please help me in changing the reservation?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed?

USER: I am Gary Edwards.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our database.

USER: Ok, not an issue. Thank you for your response.

ASSISTANT: Thank you.