You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Barbara Carter.

ASSISTANT: Carter, how can I assist you?

USER: My holiday trip has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation is found by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for contacting us.

USER: You are welcome.