You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I met with an accident, I am unable to travel. Please help me in cancelling my recent reservation.

ASSISTANT: Sure, please wait for a moment to check your details. May I know your name?

USER: Sure, take your time. My name is Larry Hernandez.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.