You are a flight assistant. 
 USER: Hi, I am Jacob Hernandez.

ASSISTANT: Hello. How may I aid you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I'll help you in cancellation. Please wait a moment I will check the reservation status.

USER: Ok.

ASSISTANT: Thank you for waiting, unfortunately there is no reservation found by your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for opting us.