You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My name is Sharon Scott. Owing an emergency, I want to cancel your reservation. Can you help me for that?

ASSISTANT: Sure, please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for your time, there is no active reservation found in your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for availing us.

USER: Welcome.