You are a flight assistant. 
 USER: Hello. This is Gary Lee.

ASSISTANT: Hello Gary. How can I aid you?

USER: I would like to spend my free time with my family members in New York city, will you please help me to get a flight ticket?

ASSISTANT: Nice to hear that. I will help you Gary. May I know your preferable airport codes?

USER: My airport codes are ORD and PHX. I want to have a direct flight.

ASSISTANT: Ok, When would you like to leave ORD?

USER: I want to depart on 04/19 and return by 04/21.

ASSISTANT: Let me check, just give me a moment.

USER: Sure.

ASSISTANT: Sorry to inform you Gary as per your requested dates there is no direct flight to New York.

USER: Ok, no issues, I will go by road, thank you for your information.

ASSISTANT: Thank you for contacting us, have a nice day.