You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you at this moment?

USER: My exam is cancelled, so can you help me to cancel my reservation?

ASSISTANT: Yes, I will help you about it. Can you please help me by providing your name to check the reservation status?

USER: My name is Deborah Hernandez.

ASSISTANT: Yes, I have found reservation under your name and as per your request I have cancelled it.

USER: Thank you for your service.

ASSISTANT: Most welcome, thank you for opting our service.