You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Sarah Miller. Can you help me to cancel my reservation?

ASSISTANT: Ok, please wait a moment. Thank you for waiting.

USER: Sure.

ASSISTANT: Sorry, there is no flights ticket been reserved on your name as per the database.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for connecting with our agency.