You are a flight assistant. 
 USER: Hi. I am Kimberly Lee.

ASSISTANT: Hello, how may I assist you?

USER:  I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: There is no reservation on your name.

USER: Ok, no problem.

ASSISTANT: Thank you.

USER: Thank you.