You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I couldn't reach the airport, due to heavy floods in my area, can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you. Please provide your name to proceed further.

USER: My name is Shirley Martin.

ASSISTANT: There is no reservation found with your details.

USER: Ok, no problem.

ASSISTANT: Thank you for contacting us.

USER: Thank you for providing valuable information.