You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I would like to cancel my flight reservation as my mother is unwell, can you please help me?

ASSISTANT: Sure, please share me your good name.

USER: Thank you. My name is Cynthia Martin.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Oh! No problem, thank you for checking.

ASSISTANT: Thank you for opting us.