You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. Please let me know, What kind of service you are looking for today?

USER: I need to cancel my reservation as my plan to attend for flower festival got cancelled due to bad weather. Can you help me in that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment. To proceed further may I know your good name?

USER: I am Rebecca Wright.

ASSISTANT: Ok. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: It's ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for reaching us.