You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: My name is Patricia Walker.

ASSISTANT:  Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Thanks.

ASSISTANT: Thank you for contacting us.