You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you now?

USER: I am Cynthia Walker. Can you please help me in changing my reservation as the food festival which I have planned to attend go postponed?

ASSISTANT: Sure, I will help you. Please, standby.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for approaching us.