You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Thank you. Sure, my name is Samuel Jones.

ASSISTANT: There is no reservation found under your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Most welcome.