You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Thomas Carter.

ASSISTANT: Wait a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.