You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How shall I aid you now?

USER: My name is Deborah Perez. Owing to an emergency, my live concert got cancelled. So I had a request to you to cancel my recent reservation?

ASSISTANT: Ok. Please standby.

USER: Sure.

ASSISTANT: Thanks for your patience. We do not found a reservation with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting us.

USER: I appreciate your service.