You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I want to cancel my recent reservation due to bad weather condition, can you please help me with that?

ASSISTANT: Sure, let me know your name to proceed further please?

USER: My name is Ronald Thompson.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no active reservation found on your name in our portal.

USER: No problem, thank you.

ASSISTANT: Thank you for contacting us.