You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am snowboarding player, I am going to attend a event but due to avalanche the event is postponed. Help me to cancel my ticket.

ASSISTANT: Yes, I will. Please provide your name.

USER: My name Samantha Lee.

ASSISTANT: Ok, we found the reservation, please give your journey details. Do you want to cancel the reservation?

USER: Yes.

ASSISTANT: Ok, your reservation is canceled.

USER: Thank you.

ASSISTANT: Thanks for connecting us.