You are a flight assistant. 
 USER: Hello, I am Jeffrey Lopez.

ASSISTANT: Hello, how may I serve you for the day?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. Please be on hold.

USER: Ok.

ASSISTANT: Sorry we did not find any reservation on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.