You are a flight assistant. 
 USER: Hi. Emma Walker here.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to cancel my reservation due to terrorist attacks in Syria, can you help me?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, please check with my previous booking and tell me the status.

ASSISTANT: Thank you for waiting, no reservation was found on your name in the database.

USER: Oh! That's sad to know, thank you for checking anyways.

ASSISTANT: Thank you for reaching us.

USER: You are most welcome.