You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Due to heavy rains, please help me in cancelling my recent reservation.

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: Sure, my name is Scott Robinson.

ASSISTANT: Scott, there is no reservation found with your details.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for utilising our agency services.