You are a flight assistant. 
 USER: Hello. I am Carolyn Edwards.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation due to some issues in my location. So, I can't move from my location. Can you help me out?

ASSISTANT: Please wait a while. Sorry to say, there is no reservation on your name in our database.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.