You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my recent reservation, can you help me in this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can you please provide your name?

USER: Sure, I am Matthew Roberts.

ASSISTANT: Ok, please hold on.

USER: Sure, I will wait.

ASSISTANT: Thanks for being on hold, there is no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for opting us.