You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, I will help you with that. Please provide your name to check your previous reservation.

USER: Thank you.. My name is Kathleen Johnson.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for approaching us.