You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to my ill health, I want to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am glad to help you. Please hold on for a while.

USER: Sure.

ASSISTANT: May I know on which name the ticket is booked?

USER: My name is Justin Garcia.

ASSISTANT: Sorry Garcia, no reservation is found by your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for contacting us.