You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Catherine Perez.

ASSISTANT: Catherine Perez, may I know your concern of approaching our agency?

USER: Last week, I had booked a ticket to Austin to meet my old friends. But due to some strange climatic conditions at Austin, they warned me not to do journey in flights for some couple of days. So, can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you in cancelling your reservation. Can you please wait for a moment while I check your reservation status?

USER: Sure, I'll be online. Take your own time.

ASSISTANT: Catherine Perez, I have searched the database with your provided details but I couldn't find any active reservation under your name.

USER: How can it be possible? Will you please recheck it once?

ASSISTANT: I have rechecked the database on your request but I didn't find any reservation under your name.

USER: Oh! May be something went wrong while I was booking the ticket. I'll go through it once and get back to you later. Thank you for your service anyways.

ASSISTANT: Thank you for utilising our service, have a great day.