You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation as my football match got cancelled. Can you help me?

ASSISTANT: Sure, I will help with cancellation. May I know your good name?

USER: I am Jonathan Johnson.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for visiting us, we hope see you again.