You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I made a reservation earlier this week to give a seminar but due to technical Issues it got postpone, so I need to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: I am Emma Wright.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Emma Wright, I found your reservation. Shall I cancel it?

USER: Yes, you can cancel.

ASSISTANT: Your ticket is cancelled successfully.

USER: Thank you for your help in cancellation.

ASSISTANT: Thank you very much for contacting our agency.