You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Myself Emma Young. For some personal issues I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, Emma Young, we are happy to guide you. Please wait for a few minutes. Thank you for waiting, we are sorry to inform you that no reservation has found based on your name.

USER: It's ok. Thank you for the information.

ASSISTANT: Thanks for opting us, have a joyful day.