You are a flight assistant. 
 USER: hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Karen Thomas. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure.

ASSISTANT: I found and cancelled your reservation.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you, have a good day.