You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Stephanie Martinez.

ASSISTANT: What help that you need from our service agency?

USER: I need to cancel my reservation due to my planned event got cancelled because of money problem. So please help me with cancelling my reservation.

ASSISTANT: Sure, I will definitely help you in flight ticket cancellation.

USER: Thank you.

ASSISTANT: Please be on hold for a while to check your booking in our portal.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our list to help you out in cancellation.

USER: Oh! It may not be booked properly due to some technical issues while booking.

ASSISTANT: Yes, it might be the issue.

USER: Anyway, thank you for your time.

ASSISTANT: You are welcome and have a nice day.