You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled due to heavy rainfall.

ASSISTANT: Sure, I am here to help you with that. May I know your name to check your reservation status?

USER: Sure, my name is Carol Baker.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I'll be online.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for choosing us.