You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to some personal issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: Sure, my name is Eric Garcia.

ASSISTANT: Please give me a minute, Eric.

USER: Sure.

ASSISTANT: There is no reservation found with your details, Eric.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.