You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I need to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: On whose name, I have to check the reservation list?

USER: Myself Jessica Jones.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name to amend.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for approaching us.