You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me to cancel my recent reservation as my trip got cancelled?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Pamela Green here.

ASSISTANT: Just a moment, let me check your reservation status in our records.

USER: Sure, take your time.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you very much for contacting our agency.