You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Sure, can I have your name please?

USER: Matthew Evans here.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting there is no active reservation on your given name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.