You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: I am Nicole Wright. Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a minute, I will get back to you with current status.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation available on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for availing us.