You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in booking a flight ticket from Austin, AUS to Orlando, MCO?

ASSISTANT: I am here to help you with your concern. Sure, can you please let me know your trip dates?

USER: My journey dates are from Jan 12 to Jan 14.

ASSISTANT: Would you like to fly with connecting flight or direct flight?

USER: I need a direct flight ticket.

ASSISTANT: Could you help me with your name please? So, I can check for the flights availability.

USER: My name is Dennis Edwards.

ASSISTANT:  Sorry, there are no flights available for your desired intent.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.