You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: I am Thomas Taylor.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.