You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My holiday trip has been cancelled. So, I would like to cancel my recent reservation. Could you please help me with that?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation. May I know your name to proceed further?

USER: My reservation was done under the name Dorothy Rodriguez.

ASSISTANT: Dorothy, there is no reservation found under your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are welcome. Thank you for contacting us, have a great day.