You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Scott Lewis.

ASSISTANT: How can I help you Lewis?

USER: I am here looking for a flight from PHX to CLT, can you help me in booking the flight ticket?

ASSISTANT: Sure, I am here to help you out. Please provide me your trip dates.

USER: My trip dates are from 12/13 till 12/15.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: I found a direct flight 1009 of Frontier airlines available for you.

USER: I need a connecting flight but due to emergency  I am flexible with any connection, Please proceed with it.

ASSISTANT: Lewis, your booking is done.

USER: Thank you for your help in booking the flight ticket.

ASSISTANT: Thank you.