You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT:  Let me know your name to check your reservation?

USER: I am Barbara Moore.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for choosing us.