You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to change my existing reservation.

ASSISTANT: Let me know your name to check your reservation?

USER: Sure, James Williams here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: Ok, no issues. Thank you for your assistance.

ASSISTANT: Thank you for choosing us.