You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I aid you?

USER: I am Amanda Harris. I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure,please wait.

USER: Ok.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Ok, no issues.

ASSISTANT:  Thank you for availing us.

USER: Thanks for your service.