You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Please cancel my recent reservation.

ASSISTANT: Ok, I will help you with that. May I know your name?

USER: Sure, myself Laura Baker.

ASSISTANT: Laura Baker, we haven't found any reservation under your name in our database.

USER: No issues, thank you for your informing.

ASSISTANT: Thank you for reaching us.