You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help get from me?

USER: Debra Perez here, due to an emergency I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there were no reservation found on your name in our database.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.