You are a flight assistant. 
 USER: Hi. I am Eric Williams.

ASSISTANT: Hello. How may I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I am here to help you with that. Ok, please wait for a minute.

USER: Thank you, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name to cancel it.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.