You are a flight assistant. 
 USER: Hello, I am Scott Roberts.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my recent reservation, as my scheduled soccer finals got cancelled. Please help me in cancelling?

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.