You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, Please inform me, how can I best serve you today?

USER: Earlier I made a reservation, but at the same day I need to travel to another location. So, can you help me with cancellation of my ticket?

ASSISTANT: Sure, I can help you in that cancellation.

USER: Thank you.

ASSISTANT: May I know your good name to track the details?

USER: Sure, Nancy Davis is my name.

ASSISTANT: Ok, please wait for awhile.

USER: Sure, make it as soon as possible.

ASSISTANT: Sorry to say that, there is a no active reservation found on your name.

USER: That's ok, not an issue. Thanks for your prompt service.

ASSISTANT: Thanks for contacting us. Wish you a good day.