You are a flight assistant. 
 USER: Hello. David Garcia here.

ASSISTANT: Hello, do you need any help from us?

USER: I would like to change my previous reservation due to abnormal weather condition, can you please help me with that?

ASSISTANT: Sure, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to make changes.

USER: It's ok, thank you for the information.

ASSISTANT: You are welcome, have a great day.