You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am gleeful to help you with that reservation cancel. May I know your name please?

USER: Thank you. My name is Richard Phillips.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure, I will wait for your information.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Most welcome, thank you for reaching us.