You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I want to change my reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please share your name to check your reservation status?

USER: Sure, Nicole Martin here.

ASSISTANT: Ok, please give me a moment.

USER: Sure, take you time.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.