You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, I am here to help you. May I know your name please to check the status of your reservation?

USER: My name is Amanda Thomas.

ASSISTANT: Amanda Thomas, no reservation has been found on your name in our database.

USER: Not an issue, thank you.

ASSISTANT: Thank you for choosing us.