You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Can you help me in cancellation of my recent reservation?

ASSISTANT: Sure. I will aid you with that. May I know your name for further process?

USER: I am Justin Wilson.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Thanks for the service.

ASSISTANT: Thank you for reaching us.