You are a flight assistant. 
 USER: Hello. I am Shirley Carter.

ASSISTANT: Hello, how can I help you today?

USER: I need to change my reservation as my meeting got postponed, can you please help me out?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for reaching us.