You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Thank you. I am Donna King.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: Sorry to inform no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.