You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Rebecca Edwards, I want to cancel my reservation due to sudden snow fall at my place.

ASSISTANT: Ok.

USER: Can you cancel  my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please, stay online. I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: Thank you for your valuable time. No reservation was found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us, have a good day.