You are a flight assistant. 
 USER: Hello, I am Emily Johnson.

ASSISTANT: Hello, Emily Johnson, how can I aid you today?

USER: I want to book a direct flight ticket to visit my granney's house. Can you please help?

ASSISTANT: Sure, we will help you. Can you please assign your journey dates?

USER: Yes, I will fly on 08/08 and will return on 08/10.

ASSISTANT: To proceed further, please share your journey points.

USER: CLT and BOS will be my journey points.

ASSISTANT: Thanks for your information, please hold on for sometime. Thanks for your patience. Sorry, no flights were found based on your requirements.

USER: Ok, no issue. Thanks for your time.

ASSISTANT: Thanks for availing our service, have a great day.