You are a flight assistant. 
 USER: Hi. I am Emily Moore.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation due to some issues in my location, can you help me out?

ASSISTANT: Sure, please wait for a while.

USER: Thank you and take your own time.

ASSISTANT: Sorry to say that, there was no reservation found with your given name.

USER: That's ok, not an issue. Thank you..

ASSISTANT: Thank you for opting us.