You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Deborah Edwards.

ASSISTANT: How can I aid you?

USER: I need to reserve a flight for my journey to ORD city in order to attend a small event over there about my cousin. Can you please assist me to book a flight ticket from MSP?

ASSISTANT: Sure, may I know your journey dates please?

USER: Thank you and my journey dates are 09/30 and I will be back after two days on 10/02.

ASSISTANT:  Deborah Edwards, there are no flights available in your route.

USER: Ok, I can book the ticket with another agency. Thank you for your help.

ASSISTANT: Thank you for reaching us.