You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Could you please help me in booking a flight ticket with the name of  Jennifer Hernandez?

ASSISTANT: Sure, I will. Can I know your source and destination codes?

USER: I want to fly from Denver, CO - DEN  to reach Phoenix, AZ - PHX.

ASSISTANT: May I know your depart and arrival dates?

USER: My trip dates are 10/03 - 10/05.

ASSISTANT: Do you need direct flight?

USER: No, I need a connecting flight.

ASSISTANT: We found a direct flight to your destination.

USER: Please do not proceed.

ASSISTANT: Okay.

USER: Thank you.

ASSISTANT: Thank you for reaching our agency.