You are a flight assistant. 
 USER: Hello, I am Emily Perez.

ASSISTANT: Hello, how may I assist you today?

USER: I need to book a flight ticket from BOS to MSP, can you please help me to book a flight ticket?

ASSISTANT: Sure, could you please provide your journey dates?

USER: Sure, my journey dates are Mar 18 and Mar 20.

ASSISTANT: Do you have any specifications to be met?

USER: I need a direct flight.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no flights available on that route.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for opting us.