You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I am Scott Jackson. Due to sudden changes in weather, I need to cancel my reservation. Can you please cancel my reservation?

ASSISTANT: Sure, we will help you. Just give me a moment, I will check and revert to you.

USER: Sure.

ASSISTANT: Scott Jackson, sorry to inform you that there is no reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching our service.