You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Catherine Garcia.

ASSISTANT: How can I help you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Sure, take your own time.

ASSISTANT: Catherine Garcia, there is no active reservation found under your name in our database.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for contacting us.