You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, We are here to help you out. May I know your name?

USER: Thank you and please check the reservation status on my name Nicole Evans.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.