You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Jessica Scott. Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, will you please give me a moment?

USER: Sure, take your own time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: No problem, thank you for checking.

ASSISTANT: Welcome, have a great day.