You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my reservation as my trip got cancelled, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Kevin Parker.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.