You are a flight assistant. 
 USER: Hi. Donna Evans here.

ASSISTANT: Hello, how can I assist you now?

USER: I am planning to celebrate the flower festival in MSP, will you please avail me in booking a flight ticket from JFK?

ASSISTANT: Sure, I am ready to help you with that. Can I have your travel dates please?

USER: My travel dates are Aug 7th and Aug 9th.

ASSISTANT: Ok, please let me know the timings of your journey.

USER: I am ok with any time.

ASSISTANT: Do you have any other specifications?

USER: I need a connecting flight.

ASSISTANT: Can I have your good name please to proceed further?

USER: I already mentioned above.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Donna Evans, no flight is available to you on your dates due to some issues.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us, have a good day.