You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my reservation as my meeting is cancelled. Can you help me with that?

ASSISTANT: Sure, we are here to help you. Please let me know your good name.

USER: My name is Michael Garcia.

ASSISTANT: Sorry, we did not find any active reservation on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for availing us.