You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to change my existing reservation, due to some health issue.

ASSISTANT: Sure, may I know your name?

USER: I am Christine Smith.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, Thank you.

ASSISTANT: Thanks for reaching us.