You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: My name is Christine Smith.

ASSISTANT: Smith, there is no reservation found with your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for utilising our services.