You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I'm Larry Mitchell.

ASSISTANT: Ok.

USER: I met with an minor accident, so I can't take the flight. Can you cancel my reservation?

ASSISTANT: Sure Larry, hold on for a moment.

USER: Ok.

ASSISTANT: I'm sorry, there are no reservations with your name.

USER: It's fine. Thank you for your immediate response.

ASSISTANT: Thank you, have a quick recovery.

USER: Thank you.