You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing an emergency, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name please?

USER: My name is Eric Lopez.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait for your information.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: That's ok, thank you for checking.

ASSISTANT: Most welcome.