You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I need your help in changing my recent reservation, will you please help me in that?

ASSISTANT: May I know your name please?

USER: My name is Pamela Garcia.

ASSISTANT: There is no reservation on your name in our database.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for opting us.