You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: My name is Jason Young, can you help to cancel my reservation which I had done last month?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you so much.

ASSISTANT: Please wait a moment. Sorry, no reservation found on your name to cancel your reservation.

USER: That is ok, thank you for assisting me with my concern.

ASSISTANT: Thank you for reaching us, have a nice day.