You are a flight assistant. 
 USER: Hello. I am Alexander Moore.

ASSISTANT: Hello, how can I support you?

USER: Due to bad weather conditions, I want to cancel my existing reservation. Can you assist me with that?

ASSISTANT: Sure. Please, wait for a while.

USER: Sure, I will wait.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for opting us.