You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Amanda Evans. Due to some emergency problem, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please give me a moment to check your details and I will get back to you with the current status.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for choosing us.