You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I help you today?

USER: Please book a ticket from New York, NY-EWR to Phoenix, AZ-PHX.

ASSISTANT: Sure, kindly mention your travel dates?

USER: My departure date is 05/19 and 05/21 is my return date.

ASSISTANT: Let me know your price limit.

USER: Price limit is 500.

ASSISTANT: There is a flight with your given dates and its a direct flight. Shall I proceed with booking?

USER: Please do not book direct flight.

ASSISTANT: Ok,Can you please provide me your name?

USER: I'm Angela Turner.

ASSISTANT: Thanks for reaching us.

USER: Thanks.