You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Jason Parker.

ASSISTANT: In which way I can assist you today?

USER: Please check if my ticket is refundable or not, due to some financial issue is going on in my family, I would like to cancel my outing. Can you help me in cancelling my ticket?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check your previous reservation status.

USER: Ok, I will wait for your information.

ASSISTANT: Thank you for waiting. No previous reservation found on your name Jason Parker.

USER: It's ok. Thank you for checking.

ASSISTANT: Do you want to know any thing else from us?

USER: No.

ASSISTANT: Thank you for contacting us, have a good day.