You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My name is Nancy Johnson.

ASSISTANT: Ok.

USER: I have a plan to meet my friend in Houston, can you help me in booking from CLT to HOU?

ASSISTANT: Kindly mention your travelling dates?

USER: My travelling dates are from 09/15 till 09/17.

ASSISTANT: Please wait a moment. I found a flight for you with 1 connection and airline is Southwest. Shall I proceed?

USER: Ok, please proceed.

ASSISTANT: Your booking is done with flight 1018.

USER: Thank you for booking.

ASSISTANT: Thank you for reaching us.

USER: Welcome.