You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, May I know your good name?

USER: Yes, my name is Emily Wright.

ASSISTANT: How can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: OK, please wait a moment I will check and revert you back.

USER: OK.

ASSISTANT: There is no recent reservation found on your name.

USER: OK, thank you.

ASSISTANT: Thank you for contacting us.