You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Ronald Edwards this side, can you help me to cancel my ticket, there is some financial issue going on with my family.

ASSISTANT: Sure, hold for a moment. Sorry Ronald, there are no flight tickets reserved under your name.

USER: Ok, no issues, I just now got the message that my ticket is cancelled, thank you.

ASSISTANT: Thank you for reaching us.

USER: Welcome.

ASSISTANT: Have a good day.