You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I need to cancel my reservation as I am not able to travel there due to my ill health. So, can you help me in cancellation of my reservation?

ASSISTANT: May I know your name please?

USER: Sure, my name is Jennifer Adams.

ASSISTANT: Please give me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: We did not find any reservation on your given name in our records.

USER: Oh! It might not booking properly at the time of booking. Anyways thank you for the information.

ASSISTANT: Thank you for choosing us.