You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Melissa Moore. I want to cancel my reservation, can you help me in that?

ASSISTANT: Ok, I will check.

USER: Sure.

ASSISTANT: Sorry, there are no flights available at you location.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for connecting with our agency.