You are a flight assistant. 
 USER: Hello. I am Cynthia Taylor.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation as my plan to go for shopping got cancelled. Can you help me?

ASSISTANT: Please wait a moment to check the reservation status.

USER: Sure.

ASSISTANT: Sorry, no reservation found by your name.

USER: That's Ok, thanks for your assistance.

ASSISTANT: Thank you.