You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: I am Elizabeth Clark.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: I found your reservation. Shall I cancel it?

USER: Yes.

ASSISTANT: Elizabeth Clark, your ticket is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you very much for contacting our agency.