You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I am Anna Lewis, want to cancel my recent reservation due to some emergency. Please help me out with that.

ASSISTANT: Sure, we are happy to help you.

USER: Thanks.

ASSISTANT: Please stay online.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you for opting us.