You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, I am gleeful to help you, may I know your name name for checking purpose?

USER: Thanks, my name is Michelle Hill.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: I am unable to find the name on the booking list when I checked.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: You are most welcome.