You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How can I aid you?

USER: I am Cynthia Carter.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Sorry, no reservation found with your given name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for approaching us.