You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Do you need any help from my side?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, I am glad to assist you with that and can I know your name please?

USER: Edward Martinez here.

ASSISTANT: Please give me some time to check it.

USER: Sure.

ASSISTANT: Thank you for your time, there is no reservation obtained based on your name in our data base.

USER: That's ok, thank you for checking.

ASSISTANT: You are most welcome and thank you for reaching us.