You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you?

USER: Elizabeth Turner here, I was planning to visit my home town on this weekend. But my doctor suggested me to take rest. So, can you help me with cancelling my reservation?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure, I will be waiting.

ASSISTANT: Thanks for waiting, There is no reservation on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.