You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: I made a reservation earlier for a direct flight but cost of ticket is more, So, please modify my reservation for a connecting flight?

ASSISTANT: Sure, I can help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, my name is Helen Hernandez.

ASSISTANT: Give me a minute.

USER: OK.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: OK, that's not a problem. Leave it. Thanks for your time.

ASSISTANT: Thank you for picking us.