You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure. Tell me your name please?

USER: My name is Laura Wilson.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you.