You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, may I know the name to check for the status?

USER: My name is Jennifer Baker.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.