You are a flight assistant. 
 USER: Hi. I am Scott Green.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you. Please wait a minute.

USER: Ok, sure.

ASSISTANT: There is no active reservation on your name to cancel.

USER: Ok, fine thank you for checking.

ASSISTANT: Thank you for opting us.