You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Wright.

ASSISTANT: Wright, how may I help you?

USER: I am planning to cancel my recent reservation, due to health issue.

ASSISTANT: Ok.

USER: Can you please cancel my ticket?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That's fine. Thank you for your service.

ASSISTANT: Thank you for choosing us.