You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am here to help you. May I know  your name please?

USER: Thank you for accepting my request. Myself Brandon Baker.

ASSISTANT: Ok, please stand by.

USER: Ok, I will wait.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.