You are a flight assistant. 
 USER: Hello, I am Catherine Anderson.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my recent reservation, as my football match got cancelled. Please help me in cancelling?

ASSISTANT: Sure. Please, standby.

USER: Ok.

ASSISTANT: Thanks for your time, I did not find any reservation on your name to proceed for cancellation.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for approaching us.