You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Michael Green.

ASSISTANT: How can I assist you today?

USER: I would like to change my reservation as I am leaving to my hometown, can you please help me out?

ASSISTANT: Sure, I will help you on that.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found under your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Welcome, have a great day.