You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: May I know your name please?

USER: Myself Scott Hill.

ASSISTANT: Ok please wait a minute.

USER: Sure.

ASSISTANT: As per your request, we had cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Most welcome.