You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Scott Young.

ASSISTANT: Scott, how may I aid you?

USER: I need to alter my reservation, can you help me out please?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Take your own time.

ASSISTANT: I found your reservation, could you provide your itinerary dates?

USER: Sure, my travel dates are from 09/25 till 09/27.

ASSISTANT: May I know your airport codes?

USER: My origin airport code is SFO and Destination airport is IAH.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: Delta airlines with flight 1004 is providing service with 1 connection and ticket costs you 200.

USER: Please proceed with it.

ASSISTANT: Your ticket is reserved.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.