You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, I will help you with that cancellation.

USER: Thank you.

ASSISTANT: Can I know your name?

USER: I am Susan Thomas.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.