You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Jason Hill.

ASSISTANT: How can I assist you?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, I will help you.

USER: Thank you for your response.

ASSISTANT: Give me a minute, please.

USER: Ok.

ASSISTANT: Thank you for your time, I did not find any reservation on your name to cancel.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.