You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Can you aid me to change my reservation due to an emergency?

ASSISTANT: May I know your name please?

USER: Catherine Adams here.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Not an issue. Thank you for the help.

ASSISTANT: Thank you for opting us.