You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My match has been postponed, so I would like to change my existing reservation.

ASSISTANT: Sure, can I know your name so that I will check in our records?

USER: My name is Anna Wright.

ASSISTANT: Please give me a while.

USER: Sure.

ASSISTANT: There is no reservation showing on your name. Sorry for inconvenience.

USER: Ok, not an issue. Something went wrong while booking.

ASSISTANT: Thank you for reaching us.

USER: Thank you for providing information.