You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Carolyn Garcia.

ASSISTANT: How can I help you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Ok, please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Garcia, no active reservation found under your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: My pleasure.