You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation due to heavy rainfall at my source point. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Rachel Davis.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Ok, no problem.

ASSISTANT: Thank you.

USER: Thank you for your information.