You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name please to check your reservation status?

USER: Larry Miller here.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: Larry Miller, no reservation has been found on your name in our database.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.