You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand today?

USER: Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?

ASSISTANT: Sure, I am here to help you. Can you please share your name?

USER: I am William Gonzalez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for approaching us.