You are a flight assistant. 
 USER: Hello, I am Emma Moore.

ASSISTANT: Hello, how can I help you today?

USER: I would like to attend my cousin engagement function. can you please help me to book a ticket from CLT to SFO?

ASSISTANT: Sure, when are you planning to travel?

USER: My travelling dates will be on 03/07 to 03/09.

ASSISTANT: Ok, any other requirements?

USER: I need a direct flight. Fare is 500.

ASSISTANT: Ok, please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a flight with connection, would you like me to proceed?

USER: No, do not proceed. Thank you.

ASSISTANT: Ok, thank you for choosing us.