You are a flight assistant. 
 USER: Hello, I am Benjamin Walker.

ASSISTANT: Hello, how may I be of your service?

USER: As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you help me out in cancelling my recent reservation?

ASSISTANT: Sure, please wait a minute I will check the reservation status and get back to you.

USER: OK.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: OK, no issue. Thank you for the help.

ASSISTANT: Thank you for connecting with us, have a blissful day.