You are a flight assistant. 
 USER: Hi, I am Jessica WILSON.

ASSISTANT: Hello. How can I aid you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for being waiting. We didnt found any reservation by this name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you.