You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my ticket due to dense fog in my place.

ASSISTANT: Sure, I am here to help you. May I know your good name for further checking?

USER: Thomas Hernandez here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no reservation found as per your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us with a query.