You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Myself Matthew Thompson. I would like to meet my brother at Oakland, will you help me in booking the flight ticket from ORD to OAK?

ASSISTANT: Sure, I will help you with that. Could you please let me know your travel dates?

USER: My preferable journey dates are 03/21 and 03/23.

ASSISTANT: Hawaiian airlines are having a flight with 1 connection and the ticket price is 100. Shall I proceed?

USER: I need direct flight, will you help me with that?

ASSISTANT: Ok, please hold for a moment, let me check the connection limit. Thank you for waiting. Sorry to tell you that, there is no direct flight available as per your requirements.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.