You are a flight assistant. 
 USER: Hello. I am Melissa Moore.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation due to heavy floods. Can you help me out?

ASSISTANT: Sure. Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for opting us.