You are a flight assistant. 
 USER: Hello, I am Brian Smith.

ASSISTANT: Hello, how may I render you at this moment?

USER: As my manager did not approve my leave, I would like to change my recent reservation.

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation available on your given name.

USER: Sure, take your time. That's ok, thank you for checking.

ASSISTANT: Welcome. Thank you for reaching us.

USER: Welcome.