You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I oblige you today?

USER: I want to cancel my reservation due to heavy floods at my destination place, so please aid me to cancel.

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: To proceed further, May I know your name?

USER: Sure, my name is Betty Anderson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name to cancel it.

USER: No issues, thanks for your effort.

ASSISTANT: Thank you for reaching us.