You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER:  I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, may I know your good name?

USER: Carol Phillips here.

ASSISTANT: I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.