You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I benefit you?

USER: My name is Patrick Nelson.

ASSISTANT: Sure Patrick, please give me a moment to check the database.

USER: Actually, I booked a ticket to NYC for a concert but due to bad weather, I want to cancel my trip. Sure, take your time.

ASSISTANT: I have found your reservation Patrick, but I have cancelled it.

USER: Thank you for your time.

ASSISTANT: Most welcome Nelson.