You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather condition, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your good name?

USER: My name is Sharon Brown.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your good name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for choosing us.