You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Could you please hold me a flight ticket from OAK to MSP?

ASSISTANT: Sure, to book a ticket can I have your travelling dates please?

USER: My travel dates are 12/03 - 12/05.

ASSISTANT: Kindly mention your connection limit?

USER: I need a single connection.

ASSISTANT: Is there any other requirements, please let me know?

USER: No, thank you for asking.

ASSISTANT: We found a direct flight with an airline Delta of flight 1002 in an economy class. Would you like me to proceed?

USER: Please reserve.

ASSISTANT: To proceed further, may I know your name?

USER: Patrick Williams here.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you.

ASSISTANT: Thank you.