You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: Can you help me cancel my reservation due to bad weather at my place which was made on the name of Donna Young?

ASSISTANT: Sure, I will help you with that. Please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, Sorry there is no reservation found on your name.

USER: It's ok, thank you for your response.

ASSISTANT: Thank you for reaching us.