You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am happy to help you. Please help me with your good name to proceed further.

USER: I am Emma Baker.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.