You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Will you please help me in cancelling my ticket?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I reserved my ticket with name Emily Hernandez.

ASSISTANT: Please, wait a minute. I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: Thank you for your valuable time.

USER: Ok.

ASSISTANT: We found a reservation on your name. Can I cancel it?

USER: Yes, you can proceed to book. Sorry, You can cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a good day.