You are a flight assistant. 
 USER: Hello, my name is Laura Taylor.

ASSISTANT: Hello, how can I help you?

USER: Due to bad weather conditions, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thank you, for waiting. No reservation was found with your name.

USER: That's ok, thanks for the information.

ASSISTANT: Thank you, for reaching us. Have a nice day.