You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Catherine Wright here, I want to cancel my flight ticket which I recently booked. Can you help me?

ASSISTANT: Sure, give me  a minute. Sorry, there is no reservation found under your name.

USER: That's ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your assistance.