You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name to check with existing reservation?

USER: I am Robert Gonzalez.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.