You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I have to cancel my recent flight ticket booking due to some health issues, can you please help me with that one?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name please to proceed further?

USER: My name is Steven Miller.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No problem with that one, thank you for your immediate response.

ASSISTANT: Thank you for approaching us.

USER: Welcome.