You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. Please hold a minute, let me check your reservation in our database and let you know.

USER: My name is Richard Hall.

ASSISTANT: Thanks for providing details. Sorry, no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thanks for reaching us.