You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation?

USER: Yes, I am Alexander Mitchell.

ASSISTANT: Please be on hold to check.

USER: Sure.

ASSISTANT: We regret to inform you that there is no reservation found on your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.