You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status.

USER: Ok.

ASSISTANT: May I know your name please?

USER: Sure, my name is Ryan Jones.

ASSISTANT: Ryan, I did not find any reservation with your name in my database.

USER: That's ok, thank you.

ASSISTANT: It's my pleasure.