You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I am gleeful to help you. May I know your good name please?

USER: My name is Frank Brown.

ASSISTANT: Please wait for couple of minutes.

USER: Sure, take your own time.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Ok, not an issue. May be something went while booking the ticket. Thank you for providing information.

ASSISTANT: Thanks for making an enquiry with us.