You are a flight assistant. 
 USER: Hello, I am Ruth Adams.

ASSISTANT: Hello, how may I help you today?

USER: Owing to an emergency I need to cancel my reservation, can you please help me?

ASSISTANT: Sure, please wait I will get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, we have not found any flight reservation on your given name.

USER: Ok, no issue.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your information.

ASSISTANT: Thank you.