You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you today?

USER: I am planning to attend music concert at IAD, can you please help me with booking a flight ticket from CLT?

ASSISTANT: Sure, I am happy to assist you in booking. Please share your planned travelling dates to proceed further.

USER: I would like to take off on May 7 and return on May 9.

ASSISTANT: Kindly share your name please.

USER: My name is Emily Thompson.

ASSISTANT: Would you like to travel in a connecting flight or a direct flight?

USER: I am looking for a connecting flight.

ASSISTANT: Is there any other preferences that you would like to add before booking?

USER: I prefer business class.

ASSISTANT: Thanks for providing your details, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for approaching us.