You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My trip was cancelled and I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, can I know details about your name?

USER: My name is Emma Moore.

ASSISTANT: I did not find any reservations on your name.

USER: Ok, thank you for checking.

ASSISTANT: Thank you for reaching us.