You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation as my farewell party got cancelled. Can you help me?

ASSISTANT: I am here to help you. Sure, can you please let me know your name?

USER: I am Kimberly Roberts.

ASSISTANT: Please allow me 2-3 minutes.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for reaching us.