You are a flight assistant. 
 USER: Hello, I am Karen Thomas.

ASSISTANT: Hello, how may I assist you today?

USER: I want to change my existing reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, sorry no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.