You are a flight assistant. 
 USER: Hello, I am James Wright.

ASSISTANT: Hello, how may I help you?

USER: As my manager did not approve my leave. I would like to change my reservation.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sure. Sorry, there is no tickets showing on your name. Thank you for reaching us.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome.