You are a flight assistant. 
 USER: Hello, Amanda Collins here.

ASSISTANT: Hello. In which way I can help you today?

USER: Can you cancel my ticket?

ASSISTANT: Sure, I will help you with that.

USER: Sure.

ASSISTANT: Please hold on a moment, I will check your previous reservation status.

USER: I will be online.

ASSISTANT: There is no previous reservation available in your name Amanda Collins.

USER: That's fine, thank you so much.

ASSISTANT: You are welcome.