You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with that.

ASSISTANT: sure, I will be happy to assist you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, myself Joseph Edwards.

ASSISTANT: Ok, please wait while I check.

USER: Sure, take your time.

ASSISTANT: There is no reservation done on your name.

USER: Oh! May be booking has not done properly.

ASSISTANT: Thank you for contacting our agency.

USER: Anyway, thank you for your time.