You are a flight assistant. 
 USER: Hello, I am Laura Harris.

ASSISTANT: Hello, how can I assist you?

USER: Due to weather conditions I want to cancel my recent reservation.

ASSISTANT: Sure.

USER: Can you please help me with it?

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Unfortunately, we did not found any reservation on your name.

USER: Not a problem.

ASSISTANT: Thanks for opting us.

USER: Thank you.