You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Nancy Edwards.

ASSISTANT: I found your reservation and I cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.