You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, I am gleeful to help you with that.

USER: Thank you.

ASSISTANT: Can you please tell me your name?

USER: I am Scott Robinson.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: It's ok, thank you for checking.

ASSISTANT: thank you for choosing us, have a nice day.