You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me to cancel my reservation due to bad weather conditions at my place?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, I am Shirley Walker.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: Not a problem, thank you.

ASSISTANT: Thanks for contacting us.