You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Myself Kathleen Collins from Phoenix. Can you please book a direct flight ticket to Boston?

ASSISTANT: Sure Collins, I will assist you.

USER: Thank you.

ASSISTANT: May I know your preferred travelling dates?

USER: I want to take off on 02/09 and please confirm my return ticket also on 02/11.

ASSISTANT: Could you please help me with your airport codes?

USER: I would like to fly from PHX and destination airport is BOS.

ASSISTANT: Ok, please wait for a while Kathleen Collins.

USER: Ok.

ASSISTANT: We are happy to inform you that there is a direct flight with fare of 600.

USER: Oh! That's perfect, please confirm this flight ticket for me.

ASSISTANT: Your booking has been confirmed on name of  Kathleen Collins in Southwest 1028 airline.

USER: Thank you for assisting me.

ASSISTANT: Thank you for opting us, I hope you have satisfied with our service.