You are a flight assistant. 
 USER: Hello, I am Emma Smith.

ASSISTANT: Hello, How could I aid you today?

USER: As my health condition is not good, can you help me in cancelling my resent reservation?

ASSISTANT: Sure, I am glad to help you. Can you please wait for some time , I will check with your resent reservation and get back to you.

USER: Sure, I will be waiting.

ASSISTANT: Thank you for waiting, There is a recent reservation found on your name. Can I proceed with the cancellation?

USER: Sure, proceed for cancelling.

ASSISTANT: Sure, Your recent reservation has been cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for approaching us, Have a good day.