You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Myself Susan Gonzalez. Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, please wait while I find your current reservation.

USER: Ok, thank you for your response.

ASSISTANT: We have found reservation on your name, shall I cancel it?

USER: Please cancel.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.