You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation due to financial issue.

ASSISTANT: Yes, may I know you name please?

USER: Sure, my name is Edward Hernandez.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your reply.

ASSISTANT: I had successfully cancelled your ticket booking.

USER: Thank you so much.

ASSISTANT: Thank you for reaching us, have a nice day.