You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what help you need from us?

USER: I want to cancel my recently done reservation due to heavy floods, can you please help me in this?

ASSISTANT: Sure, may I know your respected name?

USER: Sure, my name is Jennifer Phillips here.

ASSISTANT: Please give me a while. There is no reservation found on your name. Sorry for inconvenience.

USER: That's fine.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.