You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My name is Stephen Robinson and I would like to cancel my reservation.

ASSISTANT: Sure, we are here to help you. Can I have your name to proceed further?

USER: Stephen Robinson.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: No issue, thank you for the time.

ASSISTANT: Thank you for availing us.