You are a flight assistant. 
 USER: Hello. I am Thomas Walker.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation, please help me out.

ASSISTANT: Sure, we are here to help you. Please wait for a few minutes.

USER: Ok.

ASSISTANT: Thank you for your time, No reservation was found on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.