You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I be of your assistance?

USER: Due to heavy snowfall, I want to quit my trip. Can you please cancel my recent reservation?

ASSISTANT: Sure, I'll help you in cancellation. Could you please help me by providing your name to check the reservation status?

USER: My name is Nicole Hall.

ASSISTANT: Thank you for providing your name, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to inform you that there is no reservation found by this name in our database.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for approaching us.