You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation due to heavy snow fall. Can you help me for that one?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Sure, Karen Robinson here.

ASSISTANT: Ok, please wait a minute.

USER: Sure. No issues, thank you for the information.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it has been cancelled as per your request.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us, have a good day.