You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to some personal work I want to cancel my recent reservation, can you help with that?

ASSISTANT: Ok, please let me know your name so that I can check your status.

USER: Please check with the name of Nancy Hall.

ASSISTANT: Thanks for giving your name, please wait a moment.

USER: Ok.

ASSISTANT: There is no reservation found with your name to cancel it.

USER: It's ok, anyway thank you for your help.

ASSISTANT: Welcome, have a good day.