You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I guide you?

USER: I have to cancel my flight ticket booking that the event got cancelled on the date which they have planned, can you please help me in that one?

ASSISTANT: Ok, may I know your name?

USER: Sure, my name is Gary Allen.

ASSISTANT: Ok, please hold on for a while.

USER: Sure.

ASSISTANT: Ok, I have find your reservation and have cancelled it.

USER: Ok, thank you for your help in my ticket cancellation.

ASSISTANT: Thank you for reaching us.