You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Sure, May I know your name?

USER: Kenneth Scott here.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Thank you for the help.

ASSISTANT: Thank you.