You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I just want to cancel my recent reservation.

ASSISTANT: May I know your good name please?

USER: Sure, my name is Emily Evans.

ASSISTANT: Sorry Evans, there is no reservation found under your name.

USER: Thank you, for your information.

ASSISTANT: Thank you for reaching us, have a good day.