You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Amy Moore.

ASSISTANT: Ok, please wait. I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Sorry, we couldn't find a reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for contacting us.