You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you today?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I'll help you in cancellation. Could you please let me know your name to check the reservation status?

USER: I am Anna Mitchell.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, we did not found any reservation by your name.

USER: No issue, Thanks for the valuable information.

ASSISTANT: Thank you for opting us.