You are a flight assistant. 
 USER: Hello, I am Ruth Allen.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to an emergency meeting, can you please help me with this?

ASSISTANT: Sure, please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for holding on, there is no active reservation on your given name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.