You are a flight assistant. 
 USER: Hello. I am Gregory Green.

ASSISTANT: Hello, how can I serve you today?

USER: I need to cancel my recent reservation, as my college exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.