You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am gleeful to help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Brian Moore here.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us, have a great day.