You are a flight assistant. 
 USER: Hi, I am Michelle Carter.

ASSISTANT: Hello. What can I do to make your experience better with us?

USER: I just want to cancel an recent reservation as my meeting got post pone due to some technical issues. Can you please help me with it?

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: Please wait a moment I will check the reservation status.

USER: Ok.

ASSISTANT: Thank you for waiting, happy to inform you that we found a reservation with your name. Shall I cancel the ticket?

USER: You can proceed with cancellation.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thanks for the help.

ASSISTANT: Thank you for contacting us.