You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Gregory Moore.

ASSISTANT: How can I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Yes, I can help you.

USER: Ok.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for contacting us.