You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I am Shirley Brown. I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Wait for some time I will check the reservations on your name and get back to you.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No issues, thank you for your time.

ASSISTANT: Thanks for approaching us.