You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, may I know the name to check for the status?

USER: Sure, myself Robert Edwards.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, there is no active reservation has been found under your name in our database to cancel it.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.