You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you the best today?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: Thank you for your response. Myself Jacob Phillips.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for availing us.