You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me to cancel my reservation due to some health issues?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Sure, my name is Ronald Turner.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your details, there is no active reservation found on your name to cancel.

USER: No issues, thank you.

ASSISTANT: Thank you for approaching us, have a nice day.