You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I want to cancel my recent reservation, due to some health issue. Can you help me?

ASSISTANT: Sure, I am here to help you. May, I know your good name?

USER: Thank you. Yes, I am Michelle Parker.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.