You are a flight assistant. 
 USER: Hello, I am Pamela Scott.

ASSISTANT: Hello, how can I abet you today?

USER: Due to heavy floods my event has been postponed. Could you please help me with modifying my existing reservation?

ASSISTANT: Sure. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for approaching us.