You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Actually, I want to cancel my recently done reservation due to some problems happened at my home. Can you please help me in this condition?

ASSISTANT: Sure, may I now your name?

USER: Sure, my name is Ruth Phillips here.

ASSISTANT: Sorry, there is no reservation found.

USER: Ok, fine.

ASSISTANT: Thank you for picking us.

USER: You are welcome.