You are a flight assistant. 
 USER: Hi. I am Richard Jones.

ASSISTANT: Hello, how can I help you today?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you help me?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: That's Fine. Thank you.

ASSISTANT: Thank you for opting us.