You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency, I need to cancel my recent reservation. Can you help me in cancellation?

ASSISTANT: Sure, I am here to aid you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Amy Baker.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.