You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Kimberly White.

ASSISTANT: How may I aid you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure. Wait for a minute please.

USER: Sure, take your time.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.

ASSISTANT: Thank you.