You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: My name is Anthony Allen and I want to cancel my reservation, can you please help?

ASSISTANT: I am here to help you. Please, wait for a while.

USER: Sure.

ASSISTANT: Sorry, we did not found any reservation on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.