You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, may I know your good name?

USER: Thank you for considering my request. I have reserved it on the name of Rebecca Edwards.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for checking.

ASSISTANT: Thank you for reaching us.