You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Could you please cancel my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can I know your good name to proceed further?

USER: My name is Joshua Lopez.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your good name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.