You are a flight assistant. 
 USER: Hello. I am Angela Thomas.

ASSISTANT: Hello, How may I help you?

USER: As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you cancel my reservation?

ASSISTANT: Sure, we are here to help you. Please wait a second.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not any reservation on your name.

USER: Thank you for informing me.

ASSISTANT: Thank you for reaching us.