You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My name is Jerry Brown and I want cancel my reservation. Can you please help me?

ASSISTANT: Sure, I can help you. Please wait, let me check your reservation status.

USER: Ok, take your time.

ASSISTANT: Sorry, I have not found any reservation under your name in our database.

USER: Not an issue, thank you for the information.

ASSISTANT: You are most welcome and thank you for approaching us.