You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my recent reservation, can you help me?

ASSISTANT: Sure, may I know your name to cancel the ticket?

USER: I am Catherine White.

ASSISTANT: Wait a while, kindly.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.