You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: Myself Gary Thomas, I need your help to cancel my recent ticket booking.

ASSISTANT: Sure, let me go through the reservation list and revert you.

USER: Sure. I will be here for you.

ASSISTANT: Thanks for waiting, there is no reservation found by the name you provided in our database.

USER: Ok. Thank you.

ASSISTANT: Thank you for approaching us.