You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I am Ashley Wilson. I want to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, please wait a moment I will check the reservation status.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a reservation by this name. Shall I cancel the ticket?

USER: Please proceed.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thanks for your service.

ASSISTANT: Thank you for reaching us.