You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, can I know your name?

USER: My name is Kimberly Thomas.

ASSISTANT: We found your reservation and cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.