You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you help me in booking a flight ticket from MCO to OAK?

ASSISTANT: Yes, can you tell me your dates of travel?

USER: I will start on 10/31 and return on 11/02.

ASSISTANT: Do you have any preferences?

USER: I am looking for a business class flight.

ASSISTANT: Sorry to inform you that there are no flights found on your requested criteria.

USER: No problem, thank you for the information.

ASSISTANT: Can I know your name?

USER: I am Samantha Martinez.

ASSISTANT: Thank you for contacting us.