You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: I am Jack Allen, I want to cancel my reservation due to bad weather. Can you help me with that?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Sure.

ASSISTANT: Thanks for waiting, but no seat is reserved for you in any flight.

USER: Thank you for the information.

ASSISTANT: Thanks for your approach.