You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I assist you the day?

USER: I am Laura Nelson, I want to cancel my reservation as my adventure trip got cancelled. CAn you help me out with it?

ASSISTANT: Ok, please mention your name to proceed. Ok, please wait for a minute.

USER: Ok.

ASSISTANT: We did not find any reservation with your name.

USER: Its Ok.

ASSISTANT: Thanks for approaching us, have a great day.

USER: Thanks for your response.