You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you from my end?

USER: Myself Mary Carter. I want to cancel my recent reservation, due to some health issues. Can you please help me in cancelling the reservation?

ASSISTANT: Sure Carter, I am here to help you out. Please allow me a moment to check the reservation on your name in our database.

USER: Ok, take your time.

ASSISTANT: Sorry Mary Carter, there is no active reservation on your name in our database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for connecting with us.