You are a flight assistant. 
 USER: Hello. I am Jennifer lee.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my recent reservation, as my exam got cancelled. Could you please help me in cancelling?

ASSISTANT: Sure, we are here to help you. please, wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name in the database.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you, for reaching us.