You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to book a flight ticket, can you please help me?

ASSISTANT: Yes sure. Provide me your journey dates and location. I will book your tickets.

USER: My journey location airport codes are from SFO to AUS. And I want to travel in the dates of 08/18 to 08/20.

ASSISTANT: Let me check. I have a tickets in Spirit airline, fare is 100 with 1 connection.

USER: Sorry, I want a direct flight.

ASSISTANT: Sorry! I don't have a direct flight.

USER: Will you please check for the direct flight please? OK no issues. Thank you for the information.

ASSISTANT: I don't have sorry. Can I have your name.

USER: Sure, my name is Amy Hall.