You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Sure, may I know your name?

USER: My name is Cynthia Hill.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for your time, we found a reservation on your name and it is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us.