You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please cancel my reservation, due to sudden demise of my Grandfather?

ASSISTANT: Sure, I am happy to help you. May I know your name?

USER: My name is Elizabeth Taylor.

ASSISTANT: Thank you. Please wait, let me check your reservation status.

USER: Sure.

ASSISTANT: Sorry, no reservation found under your name in our database.

USER: Ok, no issue. Thank you.

ASSISTANT: You are most welcome.