You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I am Raymond Hernandez, can you please help me by cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Raymond Hernandez, we haven't found any reservation under your name in our database.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for approaching us.