You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: Due to my ill health, doctor advised me to take rest. I would like to cancel my recent reservation, please help me out.

ASSISTANT: Can you please provide your name?

USER: Sure, my name is Kevin Wilson.

ASSISTANT: Please give me a minute, I will find your existing reservation.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for reaching us. Have a great day.