You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Matthew Edwards here.

ASSISTANT: Hello Edwards.

USER: I want to book a ticket from SFO to BOS.

ASSISTANT: Ok, when would you like to travel?

USER: My travelling dates are from 01/13 to 01/15. Make sure that there is 1 connection limit.

ASSISTANT: I have found a flight based on your details. Flight number 1010 from Southwest airline is available for your request. Shall I proceed with it?

USER: That's great, please proceed.

ASSISTANT: Your ticket has been booked.

USER: Thank you for your support.

ASSISTANT: Thank you for reaching us, have a great journey.