You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am one of the agent in Meadows event which is held at Seattle but suddenly due to rain effect the event got cancelled, can you please help me in flight ticket cancellation?

ASSISTANT: Ok, I am here to help you with all the concerns related to flight booking.

USER: Thank you for understanding my problem and accepting it in cancellation process.

ASSISTANT: May I know your name?

USER: Sure, my name is Jacob Davis.

ASSISTANT: Please allow me to check with your booking status. Sorry to say, there is no active reservation found by your name.

USER: Ok, no problem with that one. Thank you for your kind information.

ASSISTANT: Thank you for reaching our assistance.

USER: Welcome.