You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you. Let me know your name to check your reservation status.

USER: I am Dorothy Hernandez.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.