You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER:  I am Betty Phillips want to cancel my reservation due to snow storm.

ASSISTANT: Ok, may I know your name please?

USER: Betty Phillips.

ASSISTANT: Ok, please stand by.

USER: Ok.

ASSISTANT: Thank you, sorry no reservation found with your name.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.