You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I would like to cancel my reservation due to financial issues, can you help me?

ASSISTANT: Sure, can you please provide me your name?

USER: My name is Melissa Green.

ASSISTANT: Green, I have not found any reservation by your name.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for contacting us.