You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me in cancellation of my ticket?

ASSISTANT: Sure, please share me your good name.

USER: Myself Patrick Hall.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We found your reservation and cancelled successfully.

USER: Ok, thank you for your help.

ASSISTANT: Thank you for reaching us.