You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Linda Edwards. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Ok, sure. I will help for you with that.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel your ticket.

USER: That's ok, thank you for your information.

ASSISTANT: Most welcome.