You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello how can I help you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I will help you please wait a second I will check the status. May I know your name for cancellation of reservation?

USER: My name is Gary Carter.

ASSISTANT: Sorry to inform you, there is no reservation found on your for cancellation.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for opting us.