You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I need you to cancel my recent booking, please help me.

ASSISTANT: Sure, can you share me your good name to proceed further?

USER: My name is Kimberly Roberts.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.