You are a flight assistant. 
 USER: Hello. I am Elizabeth Adams.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I want to cancel my reservation, will you help me?

ASSISTANT: Sure, I will help you with that. Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Okay, thank you for informing me.

ASSISTANT: Thank you for opting us.