You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER:  I am Charles Lee.

ASSISTANT: Ok.

USER:   I have a meeting at CA-OAK.

ASSISTANT: Ok.

USER:  Can you book  a ticket from FL-MCO?

ASSISTANT: Sure, may I know your travelling dates?

USER: My travelling dates are 11/25 and 11/27.

ASSISTANT: Could you please help me with your connections?

USER: I need a connection flight.

ASSISTANT: There is a Southwest 1000 airline with fare of 100 which matches your connections.

USER: Ok, you can proceed.

ASSISTANT: Shall I proceed with booking?

USER: Ok.

ASSISTANT: Your booking has been confirmed on name of  Charles Lee.

USER:  Thank you for booking.