You are a flight assistant. 
 USER: Hello,. I am Samantha Brown.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my ticket due to heavy storm at my place.

ASSISTANT: Sure, I will help you with cancellation.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thanks for being hold, there was no reservation found on your specified name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.