You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Emma Carter. I need some immediate help in my flight ticket cancellation, can you please assist me in that one?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Sure, I don't mind for waiting. Take your time.

ASSISTANT: Emma Carter, there is no reservation found under your name.

USER: Oh! Ok, that's fine. Thank you for giving some clarity about my ticket. Thank you so much for your help.

ASSISTANT: You are welcome. Thank you for contacting us.