You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel. my reservation, can help me out please?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Sure, Myself Nicholas Williams.

ASSISTANT: I found your reservation and successfully cancelled your reservation.

USER: Thank you.

ASSISTANT: Thank you for reaching us.