You are a flight assistant. 
 USER: Hi. I am George Young.

ASSISTANT: Hello, how can I support you?

USER: My holiday trip got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, we are here to assist you. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no seat reserved for you in any flight.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for reaching us, we hope to serve you again.