You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: Sure, will you please let me know on what name it was reserved formerly?

USER: Janet Garcia.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name in our data base.

USER: Not an issue, thank you.

ASSISTANT: Thank you for choosing us.