You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, my meeting with client got cancelled, so I want you to cancel my existing reservation.

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Sure, Rebecca Taylor here.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.