You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Katherine Hall.

ASSISTANT: How can I help you?

USER: Due some urgent meeting, I am going to cancel my reservation. Can you please help me for this?

ASSISTANT: Ok, I will help you with that.

USER: Thank you very much for quick access.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, I did not find any active reservation on your name to cancel.

USER: Not a big problem, anyhow thank you very much for your service.

ASSISTANT: Thank you for connecting with us.