You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I render you today?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: I am Ashley Hall.

ASSISTANT: Ok, please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Thanks.