You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Thomas young, want to cancel my recent reservation due to some personal issue. Please help me out with that.

ASSISTANT: Sure Thomas, let me check your reservation status in our database.

USER: Sure, take your time.

ASSISTANT: Thomas sorry to intimate, no reservation is found on your name in our records.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you Thomas for utilizing our agency.