You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name please to check the status of your reservation?

USER: Sure, my name is Richard Jones.

ASSISTANT: Give me a minute, Jones.

USER: Sure, take your time.

ASSISTANT: Jones, there is no reservation found with your name in our records.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for contacting us, have a good day.