You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me to change my existing reservation, due to my trip with my friends has been postponed?

ASSISTANT: May I know your name please?

USER: Sure, my name is Linda Allen.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to change.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.