You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jeffrey Hernandez here.

ASSISTANT: How can I help you today?

USER: Owing an emergency, I want to cancel my reservation, can you help me for that?

ASSISTANT: Sure, I am glad to help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.