You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Steven Baker.

ASSISTANT: How can I help you at this moment?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation.

ASSISTANT: Sure, I am here to help you.

USER: Can you please help me with this?

ASSISTANT: Please give me a moment to check your reservation status.

USER: Ok.

ASSISTANT: Steven Baker, there is no active reservation found under your name in our database.

USER: Ok, Thank you.

ASSISTANT: Thank you for contacting us.