You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Amanda Wright.

ASSISTANT: How can I help you?

USER: I want to cancel my reservation due to sudden demise of my grand father. Can you please help me?

ASSISTANT: Sure, let me know your name to check your reservation details in our database.

USER: I have already provided.

ASSISTANT: Thank you. Please wait for a while, let me check your reservation status.

USER: Sure.

ASSISTANT: I am very sorry to inform you that there is no reservation found under your name in our database.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.