You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I Help you today?

USER: I am Kenneth Adams. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, please wait a moment.

USER: Sure, take your own time.

ASSISTANT: We found a reservation with your name. Can I proceed with cancellation?

USER: Sure, you can proceed.

ASSISTANT: Your cancellation is done.

USER: Thank you for your help.

ASSISTANT: Thanks for reaching us, have a good day.