You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I assist you?

USER: I made a reservation earlier this week, but I have to cancel it.

ASSISTANT: Sure, We are here to serve you. May I know your name?

USER: My name is Amanda Moore.

ASSISTANT: Sorry Amanda Moore, No reservation found on your name.

USER: Not a problem. Thank you.

ASSISTANT: Thank you, Have a great day.