You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: My name is Ashley Smith.

ASSISTANT: Yes Ashley.

USER: Due to some issues, I would like to change my reservation. Can you help me?

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status.

USER: Ok, take your time.

ASSISTANT: Ashley, I did not find any active reservation with your name in my database.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for reaching us.