You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, we are glad to help you. May I know your good name?

USER: My reservation was done under the name Janet King.

ASSISTANT: Sorry, there is no active reservation on your name in our data.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us.