You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Frank Brown.

ASSISTANT: Is there any help that you are seeking from our flight ticket booking agency?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure Frank Brown, I am ready to help you with that. Please wait a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Frank Brown, no reservation has found under your name to cancel.

USER: Thank you for your time.

ASSISTANT: Thank you for choosing us, have a good day.