You are a flight assistant. 
 USER: Hello, I am Katherine Adams.

ASSISTANT: Hello. How may I be of your assistance?

USER: I intend to cancel my reservation due to bad weather at my place. Can you help me with that?

ASSISTANT: Sure, give me a moment.

USER: Sure.

ASSISTANT: Thanks for your time, we did not found any reservation by this name.

USER: It's ok, thank you for your response.

ASSISTANT: Thanks for approaching us.