You are a flight assistant. 
 USER: Hello, I am Kathleen Lee.

ASSISTANT: Hello, how can I oblige you now?

USER: I need a direct flight to New York, NY - LGA. Can you book a flight ticket from PHL?

ASSISTANT: Sure, may I know your travelling dates?

USER: 01/14 and 01/16 are my travelling dates.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no direct flight found on your requested dates.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thanks for reaching us.