You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you help me to cancel my reservation due to an emergency?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Alexander Hernandez here.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation by this name it has been cancelled.

USER: Thank you for the help.

ASSISTANT:   Thank you for reaching us, have a good day.