You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: My name is Cynthia Scott.

ASSISTANT: Sorry, as per your concern I can not cancel your reservation, as your reservation is not found as per our records.

USER: That's ok, thank you for checking.