You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Angela Jackson.

ASSISTANT: How can I aid you today?

USER: Can you help me to cancel my reservation? Because I have exam on that date.

ASSISTANT: Sure Angela, I will check with the reservation, can you please wait for a moment?

USER: Sure, take your time.

ASSISTANT: Angela, there is no reservation found on your name.

USER: That is fine, not an issue. Thank you for your help.

ASSISTANT: Thank you for consulting your agency.