You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Ok, may I know your name please to check the status?

USER: My previous reservation has done with the name Catherine Campbell.

ASSISTANT: There is no reservation found with your details, Catherine.

USER: Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.

ASSISTANT: Thank you for reaching us.