You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Ok, I will help you with cancellation. May I know your good name?

USER: Elizabeth Hill here.

ASSISTANT: Please wait for a moment, while I search for your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your given name in our system data.

USER: No problem, thank you.

ASSISTANT: Thank you for visiting us, we hope see you again.