You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation, can you help me in doing that?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: I am Melissa Scott.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry to say, that there is no active reservation found on your name to cancel it.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: You are welcome.