You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: My football tournament is cancelled due to heavy rains, so I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, we are here to serve you. May I know your name please?

USER: My name is Nicole Evans.

ASSISTANT: Ok, Nicole Evans, please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation has found based on your name in our database.

USER: That's not a problem. Thanks for your kind information.

ASSISTANT: Thank you for availing us, have a nice day.