You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER: I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Sure, May I know your name?

USER: Sure, my name is Gary Rodriguez.

ASSISTANT: Reservation found on your name. Shall I cancel it?

USER: Sure, you can proceed?

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.