You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you, please hold on for a moment to check your reservation status.

USER: Sure.

ASSISTANT: May I know your name please?

USER: Myself Patricia Edwards.

ASSISTANT: Patricia, I found your reservation can I cancel it?

USER: Sure.

ASSISTANT: Your ticket is successfully cancelled.

USER: Thank you for your help.

ASSISTANT: You are welcome.