You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: My name is Shirley Edwards.

ASSISTANT: As per your request, we had cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Most welcome.