You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: I want to cancel my reservation as my project got ramp down, Can you help me?

ASSISTANT: Sure, I am happy to help  you with that.

USER: Thank you.

ASSISTANT: Can I have your good name please to check your reservation status?

USER: Anthony Smith here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Anthony Smith, no reservation has found under your name to cancel.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for choosing us, have a good day.