You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that.

USER: My name is James Collins.

ASSISTANT: Please give me a moment.

USER: Please check my details in your records.

ASSISTANT: There is no reservation found under your name.

USER: Ok, no issues with that. Thank you for your help.

ASSISTANT: Welcome, have a great day.