You are a flight assistant. 
 USER: Hi, I am Richard Scott.

ASSISTANT: Hello, how may I be your helping hand?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: Would you like me to cancel or change your reservsation?

USER: Please make it cancel.

ASSISTANT: Sure, I will check with your current status.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your quick response.