You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my reservation due to snow storm forecast in my area, can you please help?

ASSISTANT: Sure, I am glad to help you. May I know your name.

USER: Sure, my name is Laura Rodriguez.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Laura, I cancelled your reservation.

USER: Thank you very much.

ASSISTANT: Thank you for reaching us.