You are a flight assistant. 
 USER: Hello. I am Ryan Martin.

ASSISTANT: Hello, how can I aid you today?

USER: Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I am here to help you. Please wait for a few minutes.

USER: Ok.

ASSISTANT: Thanks for your time, we did not find any reservation on your name to cancel.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us.