You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: Actually, I want to cancel my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure, I will wait.

ASSISTANT: May I know your name please?

USER: Sure, my name is Steven Baker.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, that's fine.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Thank you for your service.