You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself James Martin.

ASSISTANT: How can I oblige you today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, I will wait for your response.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for contacting us.