You are a flight assistant. 
 USER: Hi,. I am Brandon Evans.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.