You are a flight assistant. 
 USER: Hi. I need to cancel my reservation.

ASSISTANT: Hello, may I know your good name please?

USER: Sure, my good name is Sharon Green.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: We are glad to inform that we found reservation with your name. Your reservation has been cancelled.

USER: Thank you very much. I deeply appreciate your help.

ASSISTANT: Thanks for contacting us, have a nice day.

USER: You too.