You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Richard Harris.

ASSISTANT: How may I assist you Richard Harris?

USER: I want to cancel my flight ticket, due to some problems I am unable to travel on those dates. Can you please cancel my flight ticket?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Ok.

ASSISTANT: We regret that, there is no reservation with your name in our records.

USER: Oh! It's ok no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.