You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you aid me to cancel my reservation due to bad weather conditions?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Matthew Adams here.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure, take your time.

ASSISTANT: Sorry Adams, there is no reservation found as per your name to cancel it.

USER: No issue. Thank you for the help.

ASSISTANT: You are welcome.