You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Betty Lopez, Could you help me to cancel my reservation which was booked to New York?

ASSISTANT: Sure. Give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: Ok, thank you for informing me.

ASSISTANT: Thank you for approaching us.