You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I'm Matthew Edwards. I would like to cancel my reservation due to emergency. Can you please help me with cancelling my reservation?

ASSISTANT: Yes, I can help you. Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for consulting us.

USER: You are welcome.