You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my flight reservation as I am sick, can you please help me?

ASSISTANT: Ok, may I know your name to proceed further?

USER: My reservation was done in the name of Patricia Young.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Most welcome.