You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am George Taylor. I need to amend my reservation, can you help me out please?

ASSISTANT: Ok, I will check for the reservation please wait.

USER: Ok.

ASSISTANT: Sorry, I did not find your name in our reservation records.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for connecting our agency.