You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Ruth Hill here.

ASSISTANT: How can I be your helping hand?

USER: Due to an emergency, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure, I will help you. Please hold on, I will check for your previous reservation and let you know the details.

USER: Ok.

ASSISTANT: Sorry, there was no reservation on your name to cancel.

USER: Not an issue, thank you.

ASSISTANT: Thank you for approaching us, have a great day.