You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you assist me with this?

ASSISTANT: Sure, I am mirthful to assist you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, Susan King is my name.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time.

USER: Ok.

ASSISTANT: Sorry we couldn't find any reservation on your name.

USER: Not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your quick response.