You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I need to change my recent reservation, can you help?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Myself Andrew Hill.

ASSISTANT: Thank you very much. Please wait for a while, let me check your reservation status in our database.

USER: Sure, I will be waiting.

ASSISTANT:  I am very sorry to inform you that there is no reservation found under your name in our database.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you very much for approaching our agency.