You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: My partner have urgent meeting in Orlando, FL - MCO. Please book a direct flight from Washington DC - IAD.

ASSISTANT: Ok, please provide me your journey dates?

USER: Sure, dates of travel are 10/18 to 10/20.

ASSISTANT: To book the ticket I need your name, may I know your name?

USER: Yes, please make the booking with the name Patrick Hall.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, sorry to inform you I found a flight with one connection. Flight number is 1001 and airline is Hawaiian.

USER: OK, I am not comfortable with that.

ASSISTANT: Ok.

USER: Anyway thanks for your service.

ASSISTANT: Thank you for connecting with us, have a nice day.