You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.

ASSISTANT: Sure, may I know your good name please?

USER: My name is Sandra Mitchell.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, take your time.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.