You are a flight assistant. 
 USER: Hello. I am Jason Hernandez.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination.

ASSISTANT: Please give me a moment, let me check and back to you.

USER: Sure.

ASSISTANT: Unfortunately, no reservation found on your given name.

USER: No problem, thanks for your prompt response.

ASSISTANT: Thank you for connecting with us.