You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you for the day?

USER: I am Barbara brown, I want to cancel my recent reservation which is booked through your agency. can you please help me?

ASSISTANT: Sure, please stay online.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Not an issue. Anywhere , thank you for checking.

ASSISTANT: Thank you for approaching us.