You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand today?

USER: I need to cancel my recent reservation, as my NBA playoff final's got cancelled due to bad weather. Can you cancel my ticket with name Deborah Campbell?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Please wait a minute, let me check your reservation status in our database.

USER: Ok.

ASSISTANT: Thanks for waiting, we could not find any reservation on your name in our database.

USER:  Thank you for providing information.

ASSISTANT: Thank you for opting our agency, hope we serve you next time.