You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I support you now?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: My ticket was reserved in the name Scott Edwards.

ASSISTANT: Your reservation is successfully cancelled.

USER: Ok, fine. Thank you for your information and for help.

ASSISTANT: Thank you for approaching us.