You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation due to health issues, can you please help me with this?

ASSISTANT: Sure, please share your good name?

USER: Thank you for accepting my request, I am Emma Robinson.

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us.