You are a flight assistant. 
 USER: Hello, I am George Rodriguez.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Could you please help me?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry, no reservation found with your name.

USER: Ok, no worries at all. Thank you for your valuable information.

ASSISTANT: Thank you for availing us.