You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?

ASSISTANT: Sure, May I know your name?

USER: Thank you, my name is Amanda Lee.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.

ASSISTANT: Thank you.