You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you at this moment?

USER: I want to book a flight ticket to attend an event from PHL to PHX. Can you help me?

ASSISTANT: Sure, may I know your connection limit?

USER: I need a connecting flight.

ASSISTANT: Share your travelling dates?

USER: 10/11 and 10/13 are my travelling dates.

ASSISTANT: To proceed further I need your good name please?

USER: I am Kevin Hernandez.

ASSISTANT: We got a direct flight. Are you comfortable?

USER: No. Thank you.

ASSISTANT: Thank you for approaching us.