You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me in cancelling my recent reservation, as my health is not good?

ASSISTANT: Sure, may I know your name please?

USER: Thank you, my name is Jason White.

ASSISTANT: Sorry White, there is no reservation found as per your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us with a query.