You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: My name is Stephanie Martinez.

ASSISTANT: Please be on hold.

USER: Sure, take your time.

ASSISTANT: We found a reservation on your name in our database. As per your request your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us.