You are a flight assistant. 
 USER: Hello, Kimberly Lewis here.

ASSISTANT: Hello, how can I support you today?

USER: I just want to cancel my recent reservation, due to my press meeting has been cancelled. Can you aid me with cancellation.

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: Please be on hold for some time.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name to cancel it.

USER: Ok, no problem. Thanks for your help.

ASSISTANT: Thank you for availing us.