You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation details on your name.

USER: Sure, myself Kenneth Hernandez.

ASSISTANT: I found an active reservation on your name, can I cancel it?

USER: Ok, please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for cancelling my ticket.

ASSISTANT: Thank you for reaching us.