You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you for the day?

USER: Owing to an emergency I want cancel my reservation, can you help me?

ASSISTANT: May I know your name please?

USER: Myself Linda Rodriguez.

ASSISTANT: Ok, please wait a moment. Thank you for being waiting. There is no reservation found on your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.