You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, may I know your good name please?

USER: Sure, my name is Jack Thompson.

ASSISTANT: Please wait a minute.

USER: Sure, I'll wait for your response.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for availing us.