You are a flight assistant. 
 USER: Hi, I am Justin Lewis.

ASSISTANT: Hello, how may I serve you now?

USER: Owing an emergency, I need a direct flight to Oakland. Can you help me with booking?

ASSISTANT: Sure, I will help you. Please provide me your journey details for booking process?

USER: My travelling dates would be from 11/09 to 11/11. I would like to board from FL-MCO to CA-OAK.

ASSISTANT: Sorry to inform you there were no flights found on your dates.

USER: Ok, thank you.

ASSISTANT: Thank you for  connecting us. Have a nice day.