You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,.

USER:  I am Benjamin King.

ASSISTANT: How can I support you?

USER:  I want to surprise my mother on her birthday at AZ-PHX. Can you book a ticket from GA-ATL?

ASSISTANT: Sure, on which dates you wish to travel?

USER: My travel dates are 11/12 and 11/14.

ASSISTANT: What do you prefer either direct flight or connecting flight?

USER: I need a direct flight.

ASSISTANT: Ok, please wait for a second.

USER: Ok.

ASSISTANT: Thanks for waiting, there were no flights found with your given details.

USER: Ok, no issues. Thank you for availing me.

ASSISTANT: Thanks for contacting us.