You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Pamela Hall here. I would like to cancel my reservation, can you please help me out?

ASSISTANT: Sure, please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel it.

USER: Ok, no problem. Thank you for checking out.

ASSISTANT: Thank you for reaching us.