You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: My football match has been postponed due to bad weather. Can you please cancel my recent reservation?

ASSISTANT: Sure, to cancel your reservation, I need to know your name please?

USER: Angela Hernandez.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: Ok, no issue. Thanks for your information.

ASSISTANT: Thanks for contacting us.