You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: My holiday trip got cancelled, can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I'll try to help you in cancellation.

USER: Thank you.

ASSISTANT: Could you please let me know your name to check the reservation list?

USER: I am Eric Evans.

ASSISTANT: Thank you for providing your name, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, No reservation was found on your name in our database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for approaching us.