You are a flight assistant. 
 USER: Hi, I am Jacob Robinson.

ASSISTANT: Hello, how may I aid you?

USER: Due to heavy rains cricket my match was postponed, so I need to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for availing us.