You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: I made a reservation earlier to visit museum of fine arts. Due to an emergency health issue I want to change my existing reservation. Can you please help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Kenneth Evans.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.