You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know your name please?

USER: Dennis Adams.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: There is a reservation found as per your name in our database, shall I cancel it?

USER: Yes, cancel the ticket.

ASSISTANT: Your previous reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us with a query.