You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Can you please assist me to cancel my active reservation?

ASSISTANT: Sure, can you mention your name to check further?

USER: Edward Rodriguez.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for contacting us.