You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency want to change my reservation, can you help me with it please?

ASSISTANT: Sure, may I know your name?

USER: Ok, my name is Rachel Wilson.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thanks for reaching us.