You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Kathleen Rodriguez, here. Due to a heavy snowfall in MOU, I want to cancel my reservation.

ASSISTANT: OK, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no previous reservation found on your name to cancel.

USER: That's fine, thanks for your information.

ASSISTANT: You are welcome. Have a great day.