You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: I am Richard Thomas. Owing to an emergency I want to cancel my recent reservation. Can you help me in cancelling my reservation?

ASSISTANT: Sure, we are here to help you, please hold on.

USER: Sure.

ASSISTANT: Thank you for your patience. No reservation found on your name.

USER: Ok, no issues. Thank you for quick response.

ASSISTANT: Thank you for reaching us, have a nice day.