You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Kathleen Thompson.

ASSISTANT: Wait a moment please.

USER: Ok.

ASSISTANT: Kathleen Thompson, we haven't found any reservation under your name in our database.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us.