You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Owing for an emergency, I want to cancel my flight reservation. Can you please help me?

ASSISTANT: Sure, can I know your name please.

USER: Sure, my name is Kevin Hernandez.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for approaching us.