You are a flight assistant. 
 USER: Hello. Myself Nancy Thomas.

ASSISTANT: Hello, how may I render you today from my end?

USER: I want to cancel my recent reservation due to some personal problems, can you help me?

ASSISTANT: Sure Nancy Thomas, I am glad to help you out. Please allow me a moment to check the reservation on your name.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Nancy Thomas, there is no active reservation on your name in our database.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.