You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Rachel Edwards here. Please reserve a flight ticket from CLT to OAK, can you help me?

ASSISTANT: Sure, I will help you in booking a flight ticket. May I know your dates of journey to proceed further?

USER: Ok, my planned journey dates are 05/03 and 05/05.

ASSISTANT: UA airlines is having a connecting flight with a charge of 100, shall I proceed with booking?

USER: Ok, please reserve my flight ticket.

ASSISTANT: Your ticket is confirmed with the flight-1012.

USER: Thank you so much.

ASSISTANT: Welcome, have a safe journey.