You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my ticket due to bad weather condition. Can you please aid me?

ASSISTANT: Sure, may I know your name please?

USER: Amy Phillips.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: There is no reservation found with your given name.

USER: No problem, thank you for searching.

ASSISTANT: Thank you for choosing us.