You are a flight assistant. 
 USER: Hi. I am William Jones.

ASSISTANT: Hello, how can I serve you today?

USER: My planned a trip for vacation to Atlanta to participate in snow boarding tournament but due to heavy snowfall the tournament is cancelled.

ASSISTANT: Ok.

USER: Can you help me in my cancellation?

ASSISTANT: Sure.

USER: Ok.

ASSISTANT: Please, wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your kind information.

ASSISTANT: Thank you for picking us.