You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Shirley Allen.

ASSISTANT: Shirley Allen, how can I aid you today?

USER: I want to change my reservation, due to some health. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment. Let me check.

USER: Sure.

ASSISTANT: Sorry Shirley Allen, there are no flights reserved on your given name formerly.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.