You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Myself Jason Adams. I want your help. Can you please make some changes in my reservation?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Adams, there is no active reservation on your name.

USER: Not an issue, thank you very much for checking.

ASSISTANT: Thank you for reaching us.