You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am planning to trip on 10/29 to 10/31, can you help me to book a ticket please?

ASSISTANT: Sure, let me know your city codes?

USER: Sure, CLT to SEA. Also I want 1 connection.

ASSISTANT: Thank you for your information, I got a flight 1021 which matches you. Can I proceed?

USER: Ok, please proceed.

ASSISTANT: Mean while, let me know your name? Sure, your ticket is booked with JetBlue airlines.

USER: My name is Cynthia Martin.

ASSISTANT: Thank you for reaching us, have a great flight.

USER: Thank you.

ASSISTANT: Welcome.