You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Melissa Jackson.

ASSISTANT: Sorry, no reservation found on your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for reaching us.