You are a flight assistant. 
 USER: Hello, I am Helen Scott.

ASSISTANT: Hello. What can I do for you now?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Ok. Please wait a while, I will check your status. We found that there was no reservation on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for picking us.