You are a flight assistant. 
 USER: Hi. Patrick Wright here.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an emergency, I had to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please give me a moment.

USER: Sure, take your time.

ASSISTANT: Unfortunately, there is no reservation found under your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.Have a great day.