You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am a police officer and I have booked a flight ticket to attend a meeting but suddenly the meeting got cancelled due to rain effect, can you please help me with flight ticket cancellation process?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name please for documentation process?

USER: My name is Ashley Walker, you can check with this name.

ASSISTANT: Wait a moment please.

USER: Sure, I can wait for you response.

ASSISTANT: Ashley Walker, we regret to inform you that there is no reservation found on your name in our records.

USER: No problem with that one, I think it is not booked while I was booking the ticket. Thank you for checking my reservation status.

ASSISTANT: Thank you for choosing us.

USER: Welcome.