You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you best?

USER:  I am Deborah Allen want to cancel my reservation owing an emergency.

ASSISTANT: Sure, we are here to help you. Please allow me to check your details.

USER: Ok.

ASSISTANT: I have checked our database but there is no active reservation on the name Deborah Allen.

USER: Ok, no issues. Thank you for availing me.

ASSISTANT: Thank you for approaching us.