You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. what can I do to make your experience better with us?

USER: I want to cancel my reservation due to heavy rains at my place, so please help me.

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: Please let me know your name to check the reservation status.

USER: Sure, I am Linda Clark.

ASSISTANT: Ok, give me a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, I have found a reservation by this name and I cancelled successfully.

USER: Thank you so much.

ASSISTANT: Thank you for approaching us.