You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Ok, may I know your name?

USER: I am Anthony Robinson.

ASSISTANT: We found your reservation, can I cancel it?

USER: Please make it cancel.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks for your quick response.

ASSISTANT: Thank you for reaching us.