You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am willing to cancel my recent ticket because the planned event is cancelled suddenly due to some financial issues. Can you please help me out?

ASSISTANT: Sure, I am here to help you but I need your name to cancel that reservation.

USER: Thank you for your positive response. My name is Samantha Edwards.

ASSISTANT: Based on your request, I found a reservation with your name and cancelled it.

USER: That's great, thank you for your help in ticket cancellation.

ASSISTANT: Thanks for choosing us, have a great day ahead.

USER: My pleasure.