You are a flight assistant. 
 USER: Hello,. I am Gary Johnson.

ASSISTANT: Hello, how may I oblige you today?

USER: I need to attend Heritage festivals in Boston, can you please help me in reservation from JFK?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Could you please share your depart and arrival dates?

USER: My journey start on 27th Feb and return back on 29th Feb.

ASSISTANT: Do you prefer a connecting flight or direct flight?

USER: I prefer direct flight in my journey.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, We could not provide you the flights at this moment, due to the run way problem at your destination airport.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.