You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I aid you today?

USER: I am Jerry Perez. Owing to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: It's ok, not an issue. Thank you.

ASSISTANT: Thanks for reaching us, have a good day.