You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I help you today?

USER: I just want to cancel my reservation due to sudden demise of my grand father, can you help me with cancellation of my trip?

ASSISTANT: Sure, may I know your name?

USER: I am Sarah Evans.

ASSISTANT: Please wait a moment I will check the reservation status and get back to you.

USER: Ok.

ASSISTANT: Sorry, there is no reservation in your given name. Thank you for availing us.

USER: Ok, Not a problem here. Thanks for your quick response.