You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Due to an emergency, I want to change my reservation. Can you help me?

ASSISTANT: Sure, I am mirthful to help you.

USER: Thank you.

ASSISTANT: Please forward your name to proceed further.

USER: Patrick Turner here.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no active reservation found on your name in our database.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for opting us.