You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Matthew Thompson.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for choosing us.