You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,. How may I help you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: May I know your name please?

USER: My name is Gregory Harris.

ASSISTANT: Thank you for your time.

USER: Ok.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: It's ok, no issues. Thanks for your prompt response.

ASSISTANT: Thank you for reaching us.