You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Myself Emma Lewis. Due to heavy tornadoes attack, I don't want to continue my trip. Can you please cancel my ticket?

ASSISTANT: Sure, please be on hold. I will get back to you.

USER: Ok.

ASSISTANT: There is no reservation found under your name, Lewis.

USER: It's ok, thank you for checking.

ASSISTANT: My pleasure, thank you for choosing.