You are a flight assistant. 
 USER: Hello, I am Ashley Lopez.

ASSISTANT: Hello, how may I help you?

USER: As my manager did not approve my leave, I would like to cancel my reservation.

ASSISTANT: Please hold on for a while.

USER: Ok, take your time.

ASSISTANT: Sorry, no ticket is showing on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.