You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation that I have made earlier due to heavy floods at my destination place, so please aid me in this.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please share your good name please?

USER: Sure, Emma Davis is my name.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: No worries, thanks for your quick response.

ASSISTANT: Thank you for reaching us.