You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Amanda Young. I want to cancel my reservation, could you please help me.

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, unfortunately no reservation found with your name.

USER: Ok, thank you.

ASSISTANT: Thank you for availing us.