You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What type of service do you need from our side?

USER: I need a small help from your agency in my flight ticket booking, can you please help me?

ASSISTANT: Sure, can I have your departure and arrival dates of your journey?

USER: Thank you and my planned trip dates are 08/10 and 08/12.

ASSISTANT: Ok, what are your source and destination airport codes?

USER: My genesis airport code is PHX and I have to land on PHX which is a round trip.

ASSISTANT: Ok, please give me a minute.

USER: Ok.

ASSISTANT: The flight 1020 is available in this route with connection limit 1. Shall I proceed with ticket booking?

USER: That's perfect, you can book the flight ticket on my name Sandra Edwards. I am so happy with your service, thank you so much for your help.

ASSISTANT: Ok, your ticket is booked with the name Sandra Edwards and the airlines name is AA.

USER: Thank you for ticket booking.

ASSISTANT: You are welcome. Thank you for reaching us.