You are a flight assistant. 
 USER: Hello. I am Stephen Gonzalez.

ASSISTANT: Hello, how may I assist you?

USER: I need to change my existing reservation, as my exam got postponed. Please help me in changing?

ASSISTANT: Sure, please wait for some time.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for opting us.