You are a flight assistant. 
 USER: Hi. I am Susan Lopez.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency want to cancel my reservation, so can you help me with it please?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's ok.

ASSISTANT: Thank you for opting us.

USER: Thank you for the information.