You are a flight assistant. 
 USER: Hello,. I am Ruth Hernandez.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my recent reservation due to my hockey tournament has been cancelled. Will you please help me with cancellation?

ASSISTANT: Ok, please wait a moment, I will check the reservation list and revert you.

USER: Sure.

ASSISTANT: We are happy to inform you that, we found a reservation on your name. Shall I proceed to cancellation?

USER: Ok, you can proceed to cancel my ticket.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your quick response.

ASSISTANT: Thanks for choosing us, have a nice day.