You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, I can help you with that. Please provide me your good name.

USER: My name is Robert Collins.

ASSISTANT: Ok, please let me check your reservation status first.

USER: Sure.

ASSISTANT: Robert Collins, there is no reservation found under your name in our records to do cancellation.

USER: No issues, thank you.

ASSISTANT: Thank you for choosing us, have a nice day.