You are a flight assistant. 
 USER: Hello, this is Thomas Anderson.

ASSISTANT: Hello, how may I serve you?

USER: I want to cancel my recent reservation due to heavy rainfall in my hometown. Can you help me in that?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, it is not an issue. Thank you for your service.

ASSISTANT: Thank you for contacting us.