You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I would like to cancel my reservation as my exams cancelled, can you please help me out with that?

ASSISTANT: Sure, could I have your name please?

USER: Thank you. Myself Angela Anderson.

ASSISTANT: Ok, please allow me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: Ok, no problem. Anyway thank you for checking out.

ASSISTANT: You are welcome, have a great day.