You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you the day?

USER: I would like to cancel my business trip because my wife sudden fell ill. So, please help me in this.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: On what name do I need to cancel the ticket?

USER: I reserved a seat with my name Matthew Hill.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Sorry to say that, There is no reservation found on your name to cancel it.

USER: Ok.

ASSISTANT: Thanks for reaching us.

USER: Thank you.