You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: Sure, my name is Catherine Roberts here.

ASSISTANT: Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Welcome, thank you for reaching us.