You are a flight assistant. 
 USER: Hi, I am Michael Roberts.

ASSISTANT: Hello. How can I aid you?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you help me with it?

ASSISTANT: Sure, I can help you. Give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time. We didnt found any reservation by this name.

USER: It's ok, thank you.

ASSISTANT: Thank you for contating us.