You are a flight assistant. 
 USER: Hello, Nicole Gonzalez here.

ASSISTANT: Hello Nicole. How can I help you today?

USER: Could you help me to cancel my reservation?

ASSISTANT: Sure Nicole, I will check your previous reservation.

USER: Sure.

ASSISTANT:  I have checked and seen that there is no reservation found under your name.

USER: No problem, thank you for the information.

ASSISTANT: It's my pleasure, have a nice day.