You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you now?

USER: I am Michael Jackson. I would like to change my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure Michael Jackson, I am happy to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry Michael Jackson, no reservation has found under your name to change.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us, have a good day.