You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I made a reservation to go for a tour with my friends but due to busy schedule at my office, I need to cancel it. Will you help me in this?

ASSISTANT: Sure, I will help you in that. May I know your name please?

USER: Sure, my name is Scott King.

ASSISTANT: Ok, please wait for a moment, I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: No problem, thanks for your support.

ASSISTANT: Thank you for opting us.