You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I be in your service?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure, I am here to assist you with your concern. May I know your name to check for the reservation our records?

USER: My name is Rachel Martinez.

ASSISTANT: Ok, thank you for waiting.

USER: Sure.

ASSISTANT: Sorry, there is no reservation been found on your name to take a action.

USER: Ok, that's not a problem.

ASSISTANT: Thank you for connecting with our agency.

USER: Thanks for your information.