You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand?

USER: I need to change my reservation as my meeting venue got changed to another place, can you please help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name.

USER: I am Scott Edwards.

ASSISTANT: There was no reservation found on your name in our database.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for choosing us.