You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I aid you?

USER: I have a bank problem at my home town but the problem is solved, so I need to cancel my reservation. Can you please help me in cancelling?

ASSISTANT: Sure, to proceed further we need to know your name?

USER: Raymond Gonzalez is my name.

ASSISTANT:  Ok, please wait for couple of minutes, let me check the reservation list and get back to you.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thanks for communicating us.