You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you for today?

USER: My name is Rachel Jones, can you please change my reservation?

ASSISTANT: Rachel, please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Rachel Jones, no reservation found by your name. Sorry for the inconvenience.

USER: Not an issue, thank you for your information.

ASSISTANT: Have a great day.