You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Please cancel my reservation, due to sudden rainfall at my source. Can you please help me with this?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Kenneth King.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any reservation in your name to cancel.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for reaching us.