You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Please cancel my reservation due to sudden demise of my uncle.

ASSISTANT: Sure, I will help you. May I know your name?

USER: Reservation was done by the name Raymond Young.

ASSISTANT: Sorry, no reservation found on your name.

USER: Fine, thanks for the information.

ASSISTANT: Thank you for approaching us.