You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you?

USER: Owing to an emergency I had to request for this change reservation, can you please help me in that?

ASSISTANT: Yes. Wait for a moment please. May I know your name please?

USER: Sure, I will wait please check the reservation on name Susan Wright.

ASSISTANT: Thanks for your time. I have not found your flight reservation to change it.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you.