You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Scott Robinson.

ASSISTANT: How can I serve you?

USER: Can you help me in cancelling my reservation, as my business meeting is cancelled?

ASSISTANT: Sure. There is no reservation found with your name.

USER: No issue, I will try with other alternative. Thank you for your time.

ASSISTANT: Ok, Thank you.