You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy.

ASSISTANT: Ok.

USER: So I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I will help you with that. Please wait a while.

USER: Sure.

ASSISTANT: May I know your name to check your details in our database?

USER: My name is Ronald Martinez.

ASSISTANT:  Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's not a problem. Thank you.

ASSISTANT: Thank you for reaching us.