You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Can I know your name please?

USER: Myself Emma Scott.

ASSISTANT: Sorry to inform you, there is no reservation found with your name to cancel the ticket.

USER: Ok, thanks for your information.

ASSISTANT: You are welcome. Thank you for opting us.