You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Samantha Edwards, I want to cancel my reservation as my orientation program  got cancelled. Can you help me?

ASSISTANT: Sure, please give a minute.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thank you for choosing us.