You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation due to heavy floods at my destination place, so please help me.

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: May I know your name please?

USER: Sure, I am Deborah Harris.

ASSISTANT: Please wait, I will get back to you with the status of your reservation.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us.