You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I made earlier reservation with direct flight, but now I need a connecting flight. can you please change my reservation with direct flight to connecting flight?

ASSISTANT: Sure, I will help you with that please may I know your name please?

USER: Thank you, And my name is Andrew Smith.

ASSISTANT: Andrew Smith, sorry no reservation found on our database.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you.