You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Pamela Jones here.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Ok, thank you for your services.

ASSISTANT: Thank you for choosing us.