You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, can I now your name to check for your reservation status in our portal?

USER: Ronald Scott.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Sorry, no active reservation found on your name in our portal to cancel it.

USER: Thank you for your information.

ASSISTANT: Thank you for contacting us.