You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Benjamin Harris.

ASSISTANT: How can I help you today?

USER: I want to cancel my reservation due to heavy cyclone in our region, can you help you me?

ASSISTANT: Sure, I can help you with that.

USER: Thanks.

ASSISTANT: Please wait a moment, I will check your reservation status.

USER: Ok, take your own time.

ASSISTANT: There is no previous reservation available in your name.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: You are welcome Benjamin Harris.