You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you at present?

USER: Can you please help me to cancel my previous reservation on the name of James Turner?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you for accepting my request.

ASSISTANT: Please wait for a couple of minutes.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: No issues, thank you for informing me.

ASSISTANT: Thank you for reaching us.