You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I am Anthony Hall, I planned for vacation but due to heavy rain at my place I cancelled my trip. Can you cancel my ticket?

ASSISTANT: Sure, wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation was found with your name.

USER: Ok, thanks for the information.

ASSISTANT: Thanks for connecting with us.