You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: I am here to help you. Can you please tell me your name?

USER: Myself Nicole Jackson.

ASSISTANT: Nicole, let me check your reservation status.

USER: Ok.

ASSISTANT: Nicole, I have not found any reservation by your name is our database.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for choosing us and have a nice day.