You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Angela Harris.

ASSISTANT: How may I serve you at this moment?

USER: Can you help me in cancelling my reservation as my exams got cancelled?

ASSISTANT: Sure, please wait for some time.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for reaching us.