You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my resent reservation, due to some health issues. Can you please help me with this?

ASSISTANT: Sure, can I have your name please?

USER: Carolyn Turner here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, not an issue. Thanks for the help.

ASSISTANT: Thank you for opting us.