You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you today?

USER: Owing to an emergency I had to request for this cancel reservation. Can you please cancel my reservation?

ASSISTANT: Sure, we will help you. Could you please provide your name to check your previous reservation status?

USER: Sure, I am Frank Roberts.

ASSISTANT:  Please wait for some time, I will check with your reservation status and revert to you.

USER: Sure, I will wait.

ASSISTANT: Sorry to inform you Anthony, there is no reservation found with your name in our records.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for reaching us.