You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what service you are looking for?

USER: Raymond Hill here. I was made a reservation earlier in this week for attending a function in New York.Suddenly I am facing the health issue. So can you please help me for cancelling my reservation?

ASSISTANT: Sad to hear this, hold on for a moment, I will check the status of your ticket. Sorry, there is no reservation showing on your name.

USER: Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us.