You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?

ASSISTANT: Sure, please provide me your name?

USER: Thank you, I am Emily Moore.

ASSISTANT: Please wait a minute.

USER: Sure, I will wait.

ASSISTANT: There is no reservation with your name.

USER: Ok, not a problem. Thanks for your help.

ASSISTANT: Thank you for reaching us.