You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?

ASSISTANT: Sure, please share me your name.

USER: I am Dorothy Rodriguez.

ASSISTANT: Just wait a moment, I will check your details and revert to you.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues. Thanks for information.

ASSISTANT: Thank you for choosing us.