You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How shall I help you?

USER: Owing to an emergency I need to cancel my reservation to be with my newly born baby girl.

ASSISTANT: Please provide your name.

USER: I am Samantha Turner.

ASSISTANT: No reservation exists for cancellation.

USER: Ok, no issues.

ASSISTANT: Thanks.

USER: Thank you for quick service.