You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: My name is Joseph Hall.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.