You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Anna Jones here.

ASSISTANT: How can I aid you at this moment?

USER:  I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.

USER: Ok.

ASSISTANT: There is no previous reservation available in your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us, have a good day Anna Jones.