You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My name is Shirley Clark. I would like to celebrate my birthday in Charlotte. Could you please help me in booking a ticket?

ASSISTANT: Sure, can I know the details of travel?

USER: The codes are IAD and CLT. The dates are from 01/31 to 02/02.

ASSISTANT: Hold on for a moment.

USER: Ok.

ASSISTANT: Flight 1019 of Hawaiian airlines matches with your preferences, can I proceed?

USER: Ok, please proceed with booking.

ASSISTANT: Your ticket is booked.

USER: Ok, thank you for your help.

ASSISTANT: Thank you, have a safe journey.