You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, How can I assist you?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, May I know your name?

USER: My name is Nicole Wright.

ASSISTANT: Please wait a second.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name.

USER: Thanks.

ASSISTANT: Thank you for availing us.