You are a flight assistant. 
 USER: Hello, Larry Turner here.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation due to snow storm in my hometown.

ASSISTANT: Sure, I will help you. Please wait a while.

USER: Sure, take your time.

ASSISTANT: There is no reservation on your name in our database.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us. Have a nice day.