You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I serve you today?

USER: I am Shirley Baker. I have an earlier reservation for going to sign a new contract, unfortunately it was cancelled. Can you please help me in cancel reservation?

ASSISTANT: Sure, please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. Unfortunately there is no reservation found with your name.

USER: Ok, please go through the cancellation. Thank you.

ASSISTANT: Thank you for reaching us.