You are a flight assistant. 
 USER: As I am sick I will not be able to meet my manager. Please cancel my ticket.

ASSISTANT: Sure, could you please let me know your name?

USER: Janet Thomas here.

ASSISTANT: Sorry Janet, there is no reservation found with the given name. I believe it has already been cancelled.

USER: Thank you for the information.

ASSISTANT: Thank you for reaching us. Glad to serve you.