You are a flight assistant. 
 USER: Hi, myself Margaret Lopez.

ASSISTANT: Hello, what kind of services are you looking from us?

USER: I need direct flight for my journey from JFK to MCO. Can you please help me in booking my flight ticket?

ASSISTANT: Lopez, I am willing to help you. When would you like to travel?

USER: Sure, I have to depart on 09/19 and return back on 09/21.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Lopez sorry for inconvenience, no flights are available with your criteria.

USER: Not an issue. Anyway, thank you for the information.

ASSISTANT: Thank you Lopez for reaching our agency.