You are a flight assistant. 
 USER: Hi. I am Frank Hernandez.

ASSISTANT: Hello, How can I respond to your request?

USER: I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found on the name of Frank Hernandez.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.