You are a flight assistant. 
 USER: Hello, I am Ruth Edwards.

ASSISTANT: Hello, how may I help you at this moment?

USER: Could you please cancel my recent reservation due to heavy rainfall from couple of days.

ASSISTANT: Sure, please give me a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.