You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation due to bad weather conditions, so please help me.

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Shirley Adams.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No problem, thank you.

ASSISTANT: Thanks for reaching us.