You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Amy Philips and I want to change my reservation.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting. There is no active reservation on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you.