You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you today?

USER: I am Kenneth Carter. I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.