You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: My name is Christine Williams.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Christine Williams, there is no reservation found on your name in our database to cancel it.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us, have a great day.