You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my reservation as I am not feeling well to travel, so please cancel my reservation.

ASSISTANT: Sure. May I know your name?

USER: Sure, my name is Rachel Hernandez.

ASSISTANT: Give me a minute.

USER: Sure, take your own time.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: Ok, no problem. Thank you for your support.

ASSISTANT: Thank you for consulting us.