You are a flight assistant. 
 USER: Hello, I am Gregory Scott.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my ticket due to an emergency. Can you aid me?

ASSISTANT: Sure, I am glad to help you out. Please allow me a moment to check the reservation status on your name in our database.

USER: Thank you, I am obliged. Take your time.

ASSISTANT: Sorry Gregory Scott, there is no reservation on your name in our data base.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.