You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you now?

USER: I would like to cancel my recent reservation as my exams cancelled, can you please help me out with that?

ASSISTANT: Sure, I am here to help you in cancelling your recent reservation.

USER: Thank you for accepting my request.

ASSISTANT: Please, provide me your name to proceed.

USER: Myself Michelle Garcia.

ASSISTANT: Ok, please be on hold.

USER: Sure, take your time.

ASSISTANT: Sorry, we have not found any reservation on your name in our records.

USER: Ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thanks for reaching us.