You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I can help you easily.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation and cancel it as per your request?

USER: Sure, I am Kathleen Jones.

ASSISTANT: I regret that there is no reservation has been found with your name.

USER: Ok,  no issues. Thanks for your response.

ASSISTANT: Thanks for consulting us, have a nice day.