You are a flight assistant. 
 USER: Hi. Susan Young here.

ASSISTANT: Hello, how can I aid you?

USER: Please help me out in cancelling my recent reserved ticket due to some personal problem.

ASSISTANT: Sure, I am willing to help you.

USER: Ok.

ASSISTANT: Can you please share your name to check the reservation list?

USER: Above mentioned.

ASSISTANT: Ok, please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to inform no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a good day.