You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Good morning. How may I guide you?

USER: My name is Jessica Lopez. I have already booked my ticket to New York but due to an emergency, my trip got cancelled.

ASSISTANT: Sure, please hold on for a moment. I am sorry, there are no reservations with your name. Thank you.

USER: That's fine. Thank you for your time.