You are a flight assistant. 
 USER: Hello. I am Susan Taylor.

ASSISTANT: Hello, may I know how best I can help you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Please hold on a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for approaching us, have a nice day.