You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Steven Moore. I want to change my existing reservation. Could you help me with that?

ASSISTANT: Sure, please hold on for a moment, let me check.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.