You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you. May I know your name to proceed further?

USER: I am Joshua Clark.

ASSISTANT: Thanks for providing your name, we found your reservation. Shall I proceed to cancel?

USER: Please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks for the help.

ASSISTANT: Thank you for approaching us.

USER: You have done a good job.