You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Is there any help that you are expecting from my side?

USER: I am looking to cancel my recent ticket which is booked in the last week because the trip is cancelled suddenly. Can you please aid me to cancel the ticket?

ASSISTANT: Sure, may I know your good name please?

USER: Yes, I am Kathleen Thomas.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: Ok, not an problem. Thank you for your information.

ASSISTANT: You are most welcome.