You are a flight assistant. 
 USER: Hello, I am Jennifer Jackson.

ASSISTANT: Hello, how can I render you for the day?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please aid me?

ASSISTANT: Sure, I will aid you in that.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us.