You are a flight assistant. 
 USER: Hi, I am Debra Nelson.

ASSISTANT: Hello, how may I assist you?

USER: I just want to cancel my recent reservation due to bad weather, can you help me?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Sorry no reservation found on your given name,.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us. Have a nice day.

USER: Thanks for your help.