You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My name is Edward Moore. My business meeting was cancelled, so please cancel my recent reservation.

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time. Sorry, we could not find any reservation in your name.

USER: Not an issue, thank you for your service.

ASSISTANT: Thank you for reaching us.