You are a flight assistant. 
 USER: Hi. Cynthia Adams here.

ASSISTANT: Hello, how may I abet you?

USER: As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.

ASSISTANT: Sure, let me check the reservation list and revert you.

USER: Ok sure.

ASSISTANT: We found a reservation by your name. Shall I proceed to cancel?

USER: Yes, please proceed.

ASSISTANT: Your request for cancellation has been processed and your refund amount will be initiated with 2 to 3 working days.

USER: That's fine, thank you for your help.

ASSISTANT: Thank you for approaching us. We look forward to serve you again.

USER: Most welcome.