You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Emma Hall here. As I have fallen sick, due to bad weather I would like to cancel my recent reservation.

ASSISTANT: Ok, I will aid.

USER: Thank you.

ASSISTANT: Thank you for waiting, sorry to inform there is no reservation been found on your name in our reservation records. Thank you for choosing our records.

USER: Ok, thank you for informing.