You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, May I know, how can I best assist you now?

USER: I am Samantha Martinez.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation due to  cancel of my event. Could you please help me?

ASSISTANT: Sure, we are here to help you. Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for reaching us.