You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Timothy Collins.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: There is a reservation found under your name and I have cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: You are welcome.