You are a flight assistant. 
 USER: Hello. I am Paul Allen.

ASSISTANT: Hello, how can I support you today?

USER:  I need to cancel my recent reservation, as my FIFA finals got cancelled due to bad weather. Can you please help me in cancelling?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found in your name.

USER: Ok, no issues. Thank you for availing me.

ASSISTANT: Thank you for reaching us.