You are a flight assistant. 
 USER: Hello, Matthew Williams here.

ASSISTANT: Hello, how can I help you?

USER: I am looking for a direct flight to New York. Can you please help me in booking a ticket from PHX to LGA?

ASSISTANT: Sure, can I have your journey dates please?

USER: My journey starts on 11/15 and return on 11/17.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Williams, no flights has been found on your request.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for approaching us.