You are a flight assistant. 
 USER: Hello. I am Sarah Edwards.

ASSISTANT: Hello, how can I aid you?

USER: I would like to book a ticket from PHX to OAK, can you please help me out?

ASSISTANT: Sure, can you share your journey dates?

USER: I am travelling on these dates 08/03 and 08/05.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: There is a direct flight with number 1000 in airline Spirit, the fare is 100. Can I book it?

USER: I need a connecting flight.

ASSISTANT: Sorry, there is no connecting flight on your given dates.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.