You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation due to some health issues, so please help me to cancel.

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Kindly mention your name.

USER: Sure, I am Jeffrey Scott.

ASSISTANT: Thanks for providing your name, please be on hold.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your specified name to cancel it.

USER: No issues, thanks for your support.

ASSISTANT: Thank you for availing our service.