You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.

ASSISTANT: Sure, I will be helping you, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Can you please mention your name for further checking.

USER: My name is James Martinez.

ASSISTANT: Sorry James Martinez, there are no active reservations to cancel on your given name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching our service.