You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I'm Edward Garcia.

ASSISTANT: Edward, how can I help you now?

USER: Due to earthquakes at my visiting location, I need your help in cancelling my ticket. Please help me with that.

ASSISTANT: Sure, I will help you with that. I have checked and seen that there is no reservation found under your name.

USER: That's ok, may be something went wrong while I was doing reservation. Thank you anyways.

ASSISTANT: Thank you, have a good day.