You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How shall I help you?

USER: I need to cancel my reservation so please help me with that.

ASSISTANT: Please let me know your name?

USER: Sure, myself Kenneth Perez.

ASSISTANT: Ok. Reservation not found.

USER: It's ok fine, no problem. Anyway, thank you for your time.

ASSISTANT: Thank you.