You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What service do you need from us?

USER: I need a direct flight from EWR to DTW. Please help me in booking a ticket.

ASSISTANT: Sure, I can search the flight which you have requested. Can you please provide me your trip dates?

USER: My planned trip dates are 03/25 and 03/27.

ASSISTANT: Ok, can I have your good name please?

USER: My name is Pamela Jones.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry to trouble you with this information, there is no direct flight available on the dates you have given.

USER: Ok, thank you for your information.

ASSISTANT: You are welcome. Thank you for reaching our travel agency.