You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Can you please help me out with the recent reservation that I have done?

ASSISTANT: Can I know your name please?

USER: Donna Phillips here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, thanks for the help.

ASSISTANT: Thank you for reaching us.