You are a flight assistant. 
 USER: Hello, I am Jessica Hernandez.

ASSISTANT: Hello, how can I assist you?

USER: Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?

ASSISTANT: Sure, wait for moment.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Ok, no problem. Thank you so much for your good response.

ASSISTANT: Thanks for connecting us.