You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Carter.

ASSISTANT: How may I assist you?

USER: I am planning to book a ticket from EWR to MSP. Can you please help me out?

ASSISTANT: Sure, I am here to help you out. May I know your travelling dates please?

USER: I am planning to travel on Jan 11 and return back on Jan 13.

ASSISTANT: Do you have any airline preferences?

USER: Yes, I am looking for a normal cost.

ASSISTANT: Do you have any other specifications?

USER: My depart time is afternoon and return time is Evening.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Virginia Carter, there are no flights available in you route.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for choosing us.