You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you please cancel my reservation, due to heavy rains?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Thank you. And my name is Larry Hernandez.

ASSISTANT: Ok, please wait for a moment while I'll check your reservation status.

USER: Sure.

ASSISTANT: Larry Hernandez, there is no active reservation found under your name to do cancellation.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.