You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I support you?

USER: As my get together party with my school friends was postponed, I need to cancel my rservation.

ASSISTANT: Ok. May I know your good name?

USER: My name is Justin Taylor.

ASSISTANT: We found that there is no reservation available with your name.

USER: Ok, thank  you for the response.

ASSISTANT: Thank you for reaching us.