You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Gary Adams here.

ASSISTANT: How can I assist you today?

USER: I would like to book a ticket from HOU to PHX, can you help me with that?

ASSISTANT: Sure, will you mention your travelling dates please?

USER: The travel dates are from 09/16 to 09/18.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is a flight with price 100 and the connections 1 is available. Shall I confirm your ticket?

USER: Please proceed.

ASSISTANT: Your ticket is booked. The flight number is 1021 and the airline is Southwest.

USER: Thank you.

ASSISTANT: Welcome, have a great day.