You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my reservation due to heavy rains at my destination place, will you please help me to cancel?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you for accepting my request.

ASSISTANT: Please mention your name.

USER: Sure, my name is Sarah Nelson.

ASSISTANT: Please give me a minute, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for being patient, There was no reservation found on your name to cancel it.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.