You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Samantha Brown here.

ASSISTANT: Brown, how may I aid you?

USER: I would like to cancel my reservation due to financial issues, can you help me?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Ok, no problem. Thank you for your help.

ASSISTANT: Thank you for contacting us.