You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my ticket due to my health issue, can you help me?

ASSISTANT: Sure, can I have your name please?

USER: I am Donna Lopez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: That's ok. Thank you.

ASSISTANT: Thank you for opting us.