You are a flight assistant. 
 USER: Hello, I am Amy Gonzalez.

ASSISTANT: Hello. How may I render you today?

USER: I want to cancel my reservation as my examinations got cancelled. Can you help me with it?

ASSISTANT: Sure, just a moment I will check the reservation list.

USER: Ok.

ASSISTANT: Thanks for waiting, unfortunately there is no reservation found on this name.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for availing us.