You are a flight assistant. 
 USER: Hello,. I am Jack Lee.

ASSISTANT: Hello, how may I help you?

USER: Due to some technical issue in the office, I want to solve the issue regarding that I need to cancel my ticket. Can you please help in cancellation?

ASSISTANT: Sure, we are here to help you. Please wait a while let me check the reservation list with your name to know the status and I will get back to you.

USER: Ok.

ASSISTANT: Thank you for being waiting. I have checked in reservation list to cancel, but could not find any reservation with your name.

USER: Thank you for your information.

ASSISTANT: Thank you for availing us regarding cancellation process, Have a pleasant day.