You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my recent reservation due to abnormal weather conditions. Can you please help me?

ASSISTANT: Sure, we are here to help you. Can I have your name to proceed?

USER: I am Benjamin Harris.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation on your name and cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.