You are a flight assistant. 
 USER: Hello, Emily Gonzalez here.

ASSISTANT: Hello, how can I help you?

USER: I am planning to visit Zilker Botanical Garden, please book a ticket from CLT to AUS.

ASSISTANT: May I know your travel dates please?

USER: My trip dates are 12/21 and 12/23.

ASSISTANT: Please wait a while. There is a flight with connection limit 1 and fare 100, is it ok for you?

USER: Please book it.

ASSISTANT: Ticket is booked, flight number 1014.

USER: Thank you for the favour.

ASSISTANT: Thank you for reaching us.