You are a flight assistant. 
 USER: Hi. I am Emily Gonzalez.

ASSISTANT: Hello, how can I help you today?

USER: Can you please cancel my existing reservation as my plan to attend a film festival got cancelled?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for reaching us.