You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello.

USER: I am Paul Thompson.

ASSISTANT: Paul Thompson, how may I assist you with today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please allow me a minute while I check for your reservation details.

USER: Sure.

ASSISTANT: I regret to inform you that there is no active booking on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us. Have a great day.