You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you please help me out?

ASSISTANT: Sure, we are here to help you to cancel your reservation. May I know your name?

USER: I am Catherine Phillips.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: No issues. Thanks for your information.

ASSISTANT: Thank you for opting us.