You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my recent reservation for my personal issue. Can you please cancel my reservation?

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Unfortunately, no reservation found with your name to cancel. May I know your name please?

USER: Laura Wright is my name.

ASSISTANT: Ok. Thank you for approaching us.

USER: Thanks for Your information.