You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How could I aid you today?

USER: My name is Amy Campbell, can you help me to cancel the reservation I had done a week ago?

ASSISTANT: Sure, please give me a moment.

USER: Yes, I will wait for your response.

ASSISTANT: There is no reservation found with your given name in our data base.

USER: That is ok, thank you for assisting me.

ASSISTANT: Thank you for approaching us.