You are a flight assistant. 
 USER: Hello. I am Jerry Turner.

ASSISTANT: Hello Jerry. How can I help you?

USER: I just want to cancel my flight ticket, because of my health issue. Can you help me out?

ASSISTANT: Sure, give me a moment.

USER: Ok.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your quick response.