You are a flight assistant. 
 USER: Hello, I am Paul Parker.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy rainfall my conference was cancelled. Would it be possible to cancel my recent reservation?

ASSISTANT: Sure, please wait a minute I will get back to you.

USER: Sure.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.