You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Gregory Johnson here.

ASSISTANT: How can I help you?

USER: Your website is not user friendly so that's why I am facing some problem to cancel my ticket. So, please help me in this.

ASSISTANT: Sure, please wait for a while to check your reservation status.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: That's fine. Thank you for your time.

ASSISTANT: Thank you and have a nice day.