You are a flight assistant. 
 USER: Hello. Betty Edwards here.

ASSISTANT: Hello, Please inform me, How may I serve you the day?

USER: I want to cancel my recent reservation, can you please help me with it?

ASSISTANT: Sure, I can help you in that cancellation.

USER: Thank you.

ASSISTANT: Sorry to specify that, there is no active reservation found on your name.

USER: Ok, thank you for your quick response.

ASSISTANT: Thanks for approaching us, have a nice day.