You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Please provide me your name to check the status.

USER: My previous reservation has done with the name Melissa Hill.

ASSISTANT: There is no reservation found with your details.

USER: Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.

ASSISTANT: Thank you for reaching us.