You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name please?

USER: Richard Phillips here,.

ASSISTANT: How can I provide assistance to you?

USER: I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for being on hold. I did not find any reservation with your name.

USER: Ok, no issues.

ASSISTANT: Thanks for connecting us.

USER: Thank you for your valuable information.