You are a flight assistant. 
 USER: Hi. I am Mark Edwards.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Ok, please can you wait a moment, I will check?

USER: Ok.

ASSISTANT: The reservation is found as per our records and it is been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: You are most welcome, thank you for choosing our agency.