You are a flight assistant. 
 USER: Hello. I am Ashley Allen.

ASSISTANT: Hello, how may I support you today?

USER: As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a reservation on your name, and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.