You are a flight assistant. 
 USER: Hello, Jerry Wilson here.

ASSISTANT: Hello Jerry. How may I assist you today?

USER: I am Nero surgeon in a multi speciality hospital, due to an emergency in other hospital I had booked a flight ticket, but, I am unable to go there to take care of my hospital.

ASSISTANT: Ok.

USER: So can you help me out with cancelling?

ASSISTANT: Sure, I will help you for canceling. But I did not found any reservations with your name.

USER:  It's alright, no problem. I think the ticket is not reserve properly while I am booking. By the way, thank you for the information.

ASSISTANT: Ok, thank you for reaching us.

USER: You are welcome.

ASSISTANT: Have a good day.