You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my recent reservation, can you help me in doing that?

ASSISTANT: May I know your name please?

USER: I am Betty Lewis.

ASSISTANT: Ok, wait for a mean while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation found on your name to cancel it in your database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: You are welcome.