You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: I am Benjamin Williams. I want to cancel my recent reservation due to tornado at my source point. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check your details and let you know the status.

USER: Sure.

ASSISTANT: Thank you for your time, we hardly tried to found the reservation but there is no reservation found under your name.

USER: That's ok. Thank you for your quick response.

ASSISTANT: Thank you for consulting us.