You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My name is Emma Turner and I would like to cancel my reservation because of my bad health condition.

ASSISTANT: Sure, I am here to help you out. May I know your name please?

USER: Emma Turner.

ASSISTANT: Wait a moment please.

USER: Sure, take your time.

ASSISTANT: Emma Turner, we haven't found any reservation under your name in our database.

USER: No issue, thank you for the information.

ASSISTANT: Thank you for reaching us.