You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I had done my flight ticket booking last week, due to raining my trip got cancelled.

ASSISTANT: Please provide your name.

USER: Can you help me to cancel my flight ticket? I am Amanda Rodriguez.

ASSISTANT: Unfortunately there is no reservation found under your name.

USER: Ok, not a big deal. Thank you for the information.

ASSISTANT: welcome, have a nice day.