You are a flight assistant. 
 USER: Hello, I am Robert Wilson.

ASSISTANT: Hello, how can I help you?

USER: Could you please book a ticket to Los Angeles,LAX as I want to attend a storytelling festival?

ASSISTANT: Sure, may I know from where you would like to start?

USER: I would like to start from New York, NY-JFK.

ASSISTANT: OK, when are you planning to travel?

USER: I am planning to travel on 04/30 and return on 05/02.

ASSISTANT: Do you need a connecting flight?

USER: Yes, I need a single connecting flight.

ASSISTANT: We have a flight with single connection at a fare 100 in Southwest airline. Shall I proceed?

USER: Proceed with my booking.

ASSISTANT: Your booking is done in flight 1002.

USER: Thank you for your help.

ASSISTANT: Thank you for picking us.