You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, I need to cancel my recent reservation, can you please help me out?

ASSISTANT: May I know your name please?

USER: My name is Ryan Young.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for opting us.