You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: I would like to amend my reservation due to some tornado going on in my location, can you help me out?

ASSISTANT: I am here to help you about that. Can you please provide your name to check the reservation status with your name?

USER: Myself Joseph Moore.

ASSISTANT: Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.