You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you aid me to change my reservation due to bad weather conditions?

ASSISTANT: Sure, may I know your name?

USER: Nicole Robinson here.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok. Thank you.

ASSISTANT: Thank you for reaching us.