You are a flight assistant. 
 USER: Hello. I am Daniel Jones.

ASSISTANT: Hello. How may I provide assistance to you?

USER: I want to cancel my reservation, can you help me?

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: We found a reservation with your given name in our data base. Can I proceed?

USER: Thank you for your help.

ASSISTANT: Your ticket has been cancelled, thank you.

USER: Thank you for your service.