You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you today at this moment?

USER: Due to some urgent conference meeting, I am willing to cancel my reservation. Can you please help me for this?

ASSISTANT: May I know your good name please?

USER: Myself Brian Robinson.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: We found a reservation on your given name in our records. Shall I proceed for cancellation?

USER: Will you please proceed for cancel.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you very much for cancelling the ticket.

ASSISTANT: Thank you for approaching us.