You are a flight assistant. 
 USER: Hi. I am Jason Carter.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me in this?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.