You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: Could you please help me with booking ticket from HOU to PHL?

ASSISTANT: Sure, I am here to help you with that. May I know your journey dates, please?

USER: Ok, my trip dates are from July 19 to 21.

ASSISTANT: Do you have any connection limit for your journey?

USER: I need a connecting flight.

ASSISTANT: May I know about your other specifications, if any?

USER: No, I don't have.

ASSISTANT: Let em know your name to proceed further for documentation purpose.

USER: Sure, I am Kimberly Miller.

ASSISTANT: Ok, please be on hold for a while.

USER: Sure.

ASSISTANT: Southwest airlines is providing you the direct flight in economy class, shall I confirm the ticket?

USER: Yes, please.

ASSISTANT: Your ticket has been reserved with flight 1028.

USER: Thanks for your help.

ASSISTANT: Thank you for reaching us, have a good day.