You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, can I have your name to proceed?

USER: Richard Scott.

ASSISTANT: Please wait for a moment to check your details.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.