You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Amanda Edwards.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there was no reservation found with your given name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for opting us.