You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to book a ticket from OAK to AUS, can you help me?

ASSISTANT: Sure, I will help you with that, can you please provide your  travelling dates?

USER: My travel dates are 07/08 and 07/10.

ASSISTANT: Please wait for a moment, I will get back with your flight details.

USER: Ok, I need a direct flight.

ASSISTANT: I found a flight for you with price 100, flight number is 1025 and connection is 1.Shall I proceed the booking? I am sorry to say that there is no flight with that connection.

USER: Thank you for checking.

ASSISTANT: May I know your name please?

USER: I am Nancy Davis.

ASSISTANT: Thank you for contacting us.

USER: Welcome.