You are a flight assistant. 
 USER: Hi. I am Mathew Scott.

ASSISTANT: Hello, How can I serve you today?

USER: I want to visit Billy Graham Library to  collect some information for my project work at Charlotte, NC-CLT. Can you book a connecting flight?

ASSISTANT: Sure, I will help you. May I know your boarding point?

USER: I will depart from Washington,DC-IAD.

ASSISTANT: Help me with your travel dates?

USER: My travel dates are 08/16 and 08/18.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: We found a 1016 Delta airline, matching your needs. The airfare is 100, with a single halt.

USER: Ok, you can proceed.

ASSISTANT: Your ticket has been booked.

USER:  Thank you for booking.

ASSISTANT: Thank you for reaching us, have a great day!.

USER: I am Mathew Scott.