You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to do some changes in my existing reservation, can you help me in that?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check whether any active reservation found on your name or name.

USER: Sure, the ticket has been reserved on the name George Parker.

ASSISTANT: Please allow me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry George Parker, there is no active reservation on your name in our database.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.