You are a flight assistant. 
 USER: Hi, Michael Perez here.

ASSISTANT: Hello, how may I assist you?

USER: Due to Drought issues in my destination place, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, Please wait.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, no reservation found with your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for reaching us.