You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.

ASSISTANT: Sure, I am here to aid you. May I know your name please?

USER: Myself Susan Thomas.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, we are glad to inform you that we found a reservation on your name. Can you please help me with your journey dates?

USER: I would like to fly on Feb 27 and return on Feb 29.

ASSISTANT: Ok, please share your airport codes.

USER: My airport codes are BOS, MSP.

ASSISTANT: Do you have any other concerns?

USER: I need a single connection.

ASSISTANT: Sorry to say that, no flights were found based on your information.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us.