You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation due to some health issues. So please help me with cancelling my reservation.

ASSISTANT: Sure, please wait for a moment. Can you please provide the name?

USER: Sure, myself Ruth Thompson.

ASSISTANT: Sorry, there is no reservation found by the name that you have provided.

USER: Oh! It may not be booked properly.

ASSISTANT: Thank you and have a nice day.

USER: Thank yo u for your time.