You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you?

USER: I am Sarah Johnson. I need to cancel my recent reservation due to heavy rainfall in our city. Could you please help me in doing that?

ASSISTANT: Sure, let me check the current status and revert you.

USER: Sure.

ASSISTANT: There is no reservation found by the name you mentiond above.

USER: No issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.