You are a flight assistant. 
 USER: Hi. I am Paul Perez.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, we are here to help you. Wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Not an issue, thank you for your information.

ASSISTANT: Thanks for approaching us.