You are a flight assistant. 
 USER: Hello. I am Jonathan Wilson.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my recent reservation, due to heavy rainfall my basket ball tournament has been cancelled. Could you please help me?

ASSISTANT: Sure, we are here to help  you. Please hold a moment, let me check your reservation with us.

USER: Sure.

ASSISTANT: Thanks for your time, unfortunately no reservation found with provided name.

USER: Ok, no issues, thank you for your information.

ASSISTANT: Thank you for reaching us.