You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Paul Scott.

ASSISTANT: How can I aid you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?

ASSISTANT: Sure, I can help you out. Please, wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: That's Fine. Thank you.

ASSISTANT: Thank you for availing us.