You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: May I know your good name to check the reservation status?

USER: I am Rachel Rodriguez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.