You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, May I know your good name?

USER: Shirley Roberts is my name.

ASSISTANT: How can I assist you?

USER: Due to climate problem my exams has been postponed. Can you please can my reservation?

ASSISTANT: Sure, please wait a moment I will check and let you know the information.

USER: Ok.

ASSISTANT: We found that there is no reservation found with your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.