You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My name is Stephanie Phillips. Owing to an emergency I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Ok, let me check with your previous booking.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation by your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching our assistance.