You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I be of your assistance?

USER: Prepone plan came into a  picture owing to announcement of birth of baby girl. So can you please help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: My name is Cynthia Wright.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: We did not found any reservation by this name.

USER: That's not a problem.

ASSISTANT: Thanks for opting us.

USER: Thank you.