You are a flight assistant. 
 USER: Hi, James White here.

ASSISTANT: Hello, how can I help you?

USER: I am not happy with this place so I need to travel from Washington, DC - IAD on 09/21 to Phoenix, AZ - PHX on 09/23. Can you please help me with this?

ASSISTANT: Sure, we are happy to help you in booking. Please  wait for a moment I will let you the availability.

USER: OK, I will wait.

ASSISTANT: Thank you for waiting. We found a flight matching your scheduled dates. flight number:1020, Airline: AA. Price:200 with a single connection.

USER: OK, Thanks for your information.

ASSISTANT: Can I proceed with the booking?

USER: Sure, you can proceed.

ASSISTANT: Your booking is confirmed.

USER: Thanks for your assistance.

ASSISTANT: Thank you for availing us, have a good day.