You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: I want to change my existing reservation, can you please help me with this?

ASSISTANT: Sure, may I know your good name?

USER: I am Kimberly Smith.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.