You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Raymond Scott want to cancel my recent reservation due to the sudden death of my grandfather.

ASSISTANT: Ok, hold on a moment I will be back.

USER: Ok.

ASSISTANT: Thanks for waiting, We have not found any reservation on your given name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.