You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid  you?

USER: The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.

ASSISTANT: It's my pleasure to help you. May I know your name to check with the status?

USER: My name is Edward Phillips.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.