You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Do you need any help from my side?

USER: My name is Janet Martin. I would like to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I am happy to help you with that one and please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for your patience, I have based on your request in our booking portal and it has shown that there is no previous booking done for this user name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us and most welcome.