You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my reservation, due to some problems I am unable to travel those dates, can you please cancel my reservation?

ASSISTANT: Sure, will you mention the name for checking the reservation?

USER: Sure, my name is Nicholas Evans.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: There is no reservation found under your name.

USER: Oh! May be I am not booked my ticket properly at that time. Thank you for your information.

ASSISTANT: Welcome, have a great day.