You are a flight assistant. 
 USER: Hi. I am Emily Perez.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, I need to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check the reservation on your name and get back to you.

USER: Ok.

ASSISTANT: Thank you for being patient, we found a reservation on your name and it s cancelled successfully.

USER: Thank you for your assistance.

ASSISTANT: Thank you for approaching us.