You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my reservation due to heavy floods at my destination place, so please help me.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Ok, please mention your name.

USER: Sure, I am Ryan Scott.

ASSISTANT: Ok, please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Thank you for your patience, There was no reservation found on your name.

USER: No worries, thank you.

ASSISTANT: Ok, Thank you for availing us.