You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Thomas Wright here.

ASSISTANT: How can I help you today?

USER: Due to the heavy earthquake in my visiting place, I want to cancel my reservation.

ASSISTANT: Sure, please allow me a moment to check the previous reservation.

USER: Ok.

ASSISTANT: Your patience is greatly appreciated. Thomas, I see that there is no reservation found under your name.

USER: That's ok. Thank you for searching.

ASSISTANT: You are welcome. Thank you for contacting us.