You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please cancel my reservation due to some personal Issues?

ASSISTANT: Ok, can you share me your name for checking?

USER: Janet Williams here.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.