You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Nicholas Taylor.

ASSISTANT: How may I assist you?

USER: Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Sure, I will help you with that. Please be on hold.

USER: Ok fine.

ASSISTANT: Nicholas, there is no reservation found under your name.

USER: That's ok. Thank you for your information.

ASSISTANT: You are welcome. Thank you for reaching us.