You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know how best I can help you today?

USER: Myself Sarah Jones.

ASSISTANT: Hello Sarah, how can I assist you today?

USER: As my tour got cancelled due to bad weather, can you please help me with cancelling my reservation?

ASSISTANT: Sure, I can help as you requested.

USER: Thank you.

ASSISTANT: Please wait a minute, I will check your reservation and cancel it.

USER: Sure.

ASSISTANT: I regret that there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for consulting us, have a nice day.

USER: Thank you for your response.