You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Laura Wilson, I want to cancel my recent reservation due to bad weather condition.

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, there was no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.