You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation due to some emergency work, can you please help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Eric Carter.

ASSISTANT: Ok, please wait for a moment.

USER: Ok. Ok.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.