You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: Due to my wife is sick, I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure. Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Your good name please.

USER: Jacob Anderson here.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.