You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Due to some urgent office meeting, I am planning to cancel my recent reservation. Can you please help me for this?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Myself Janet Jackson.

ASSISTANT: Ok, please wait.

USER: Sure, I will wait for your kind response.

ASSISTANT: Janet Jackson, there is no active reservation found under your name to do cancellation.

USER: Not a big deal, anyhow thank you very much for your kind information.

ASSISTANT: Thank you for reaching us.