You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kimberly Nelson.

ASSISTANT: How can I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?

ASSISTANT: Sure, give me a minute.

USER: Sure.

ASSISTANT: On your request, I have cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.