You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I serve you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: On whose name, the reservation has been made earlier?

USER: Myself, Kathleen Scott.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, we found a reservation against your name and as per your request, I have cancelled your reservation.

USER: Ok, thank you for your help.

ASSISTANT: Thank you for approaching us.