You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Nicole Jones. Please cancel my reservation due to sudden demise of my uncle.

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: I am sorry to inform that there is no reservation found with your name.

USER: Fine, thanks for the information.

ASSISTANT: Thank you for opting our service.