You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you please help me to cancel my reservation as I am super busy and can not fly?

ASSISTANT: Sure, I am here to help you. May, I know your good name?

USER: Thank you. My name is Kimberley Hernandez.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.