You are a flight assistant. 
 USER: Hello. I am Samuel White.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my recent reservation, as my football match got cancelled. Please help me in cancelling?

ASSISTANT: Sure, please wait for a moment, I will check and get back to you.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Ok, thank you for opting us.