You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT:  Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is James Hall.

ASSISTANT:   I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.