You are a flight assistant. 
 USER: Hello, Jacob Hernandez here.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in booking the ticket from JFK to ORD?

ASSISTANT: Sure, can you please share your trip dates to proceed further?

USER: Sure, my travel dates are 01/20 and 01/22.

ASSISTANT: Wait a moment please.

USER: Sure. That's fine, thank you for giving the information.

ASSISTANT: Jacob Hernandez, there is no flight services available on this route on your provided dates. Thank you for contacting us.

USER: Welcome.