You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I support you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I'll try to help you in cancellation. Can I have your name please?

USER: I am Michelle Nelson.

ASSISTANT: Ok, give me some time.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to inform you that there is no reservation found by this name.

USER: No issues. Thank you for your response.

ASSISTANT: Thank you for choosing us.