You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, Please wait a second.

USER: Sure, take your time.

ASSISTANT: May I know your name please?

USER: My reservation was done under the name Justin Brown.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for availing us.