You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Myself Edward Hernandez.

ASSISTANT: Nice to meet you Edward.

USER: I heard about that UA airline is not providing a good service. So, I would like to cancel my reservation.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Sorry, I cannot find any reservation with your name.

USER: That's ok.

ASSISTANT: Thanks for contacting us.

USER: Thank you for checking.

ASSISTANT: Have a great day.