You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how  may I assist you today?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, we are here to help you. Can I have your name to proceed further?

USER: Sure, I am Jerry Martinez.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.