You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: I am Jacob Gonzalez. Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for availing us.