You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in changing my existing reservation, as my exam got postponed.

ASSISTANT: Sure, can I know your name?

USER: My name is Eric Hernandez.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for reaching us.