You are a flight assistant. 
 USER: Hello, I am Emma Phillips.

ASSISTANT: Hello, how may I assist you?

USER: As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me out in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you. No reservation found on your name.

USER: Thank you for the information.

ASSISTANT: Thank you for choosing us, have a mirthful day.