You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER:  I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, Let me know your name to check your reservation?

USER: I am Jeffrey Thompson.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.