You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Jason Wright, I need to cancel my reservation. Can you help?

ASSISTANT: Sure, I'll help you in that. Please be online.

USER: Ok, I will be.

ASSISTANT: Wright, there is no reservation found under your name to do cancellation.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for choosing us.