You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, can I know your name?

USER: My name is Pamela Mitchell.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: As per your request, we had cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Most welcome.