You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name please?

USER: Sure, I am Samuel Mitchell. I want to cancel my reservation, As I need to stay back in my own city due to hails on roads and heavy snow at my destination.

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation on your name and it has been cancelled successfully.

USER: Ok, Thank you.

ASSISTANT: Thanks for choosing us.