You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER:  I need to cancel my recent reservation due to postpone of Hockey finals. Can you help me?

ASSISTANT: Sure, can I have your name please?

USER: Kenneth Carter is my name.

ASSISTANT: Ok, please wait I will get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, no flight reservation found on your name.

USER: Ok, no problem. Thanks for the quick response.

ASSISTANT: Thank you for approaching us.