You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I assist you at this moment?

USER: I am unable to cancel my flight ticket due to technical issues, can you help me?

ASSISTANT: I will definitely help you about that. Can you please provide your name to check active reservation under your name?

USER: Sure, my name is Nicole Thompson.

ASSISTANT: Sorry Thompson, I have can not find any active reservation under your name in our listings.

USER: No problem with that one, thank you for your help.

ASSISTANT: My pleasure, thank you for reaching out here.