You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you please help me in that cancellation?

ASSISTANT: Sure, may I know your good name?

USER: Thomas Thomas is my name.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting us.

USER: Thanks for your kind response.