You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Amy Edwards.

ASSISTANT: How can I help you?

USER: Due to heavy snowfall, I can't travel out. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you. Edwards, no reservation has been found on your name in our database.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for choosing us.