You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Could you help me in booking a flight ticket from EWR to MSP?

ASSISTANT: I am happy to help you, may I know your trip dates to go?

USER: I want to fly on Sept 27, return on Sept 29.

ASSISTANT: Can I know your name for booking your flight ticket?

USER: My name is Brian Gonzalez.

ASSISTANT: Is there any other requirements?

USER: I need a connecting flight.

ASSISTANT: We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Not an issue, thank you.

ASSISTANT: Thanks for choosing us.