You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation due to some emergency issues, so please help me to cancel.

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Sure, I am Jessica Wilson.

ASSISTANT: Ok, please standby, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time, There was no reservation found on your name.

USER: No worries, thank you.

ASSISTANT: Thank you for opting us.