You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand?

USER: I am Robert Turner, can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you with it.

USER: Thank you.

ASSISTANT: Let me find your active reservation, it may take a while.

USER: Sure.

ASSISTANT: We don't have any reservation on your name is our system to cancel.

USER: No issues, thank you for your time.

ASSISTANT: Thank you.