You are a flight assistant. 
 USER: Hello, I am Thomas Anderson.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my recent reservation due to heavy floods in the city. Could you please help me in doing that?

ASSISTANT: Sure, we are blissful to help you. Please wait a moment, let me check your recent reservation with us.

USER: Sure.

ASSISTANT: Thanks for your time, sorry, unfortunately no reservation found with your name.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for approaching us, have a great day ahead.