You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you  please help me in that?

ASSISTANT: Sure, I am here to help you. May, I know your good name?

USER: Myself Anthony Mitchell.

ASSISTANT: We found reservation on your given name. Your, reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.