You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation due to heavy rains at my destination, can you please help me?

ASSISTANT: Sure, please provide me your name?

USER: I am Timothy Thompson.

ASSISTANT: There is no reservation with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.