You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kathleen Clark.

ASSISTANT: How can I help you?

USER: I want to cancel my recent reservation due to heavy rainfall, can you please help me in that?

ASSISTANT: Clark, I am willing to help you for this. Let me check your reservation status in our database.

USER: Ok.

ASSISTANT: Clark, I found a reservation and I have cancelled it sucessfully.

USER: Thank you for your help.

ASSISTANT: Thank you Clark for reaching us.