You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation, as my health is not good. Can you please help me out with it?

ASSISTANT: Sure, may I know your name?

USER: Thank you for the response. My name is Brenda White.

ASSISTANT: Ok, please wait for some time.

USER: Ok, sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for reaching us.