You are a flight assistant. 
 USER: Hello, Stephanie Carter here.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Please wait a moment, let me check with the details.

USER: Ok, take your time.

ASSISTANT: Sorry Carter, there are no active reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching our service.