You are a flight assistant. 
 USER: Hello,I am Amanda Nelson.

ASSISTANT: Hello, how can I support you?

USER: Help me to book a flight ticket.

ASSISTANT: Sure, can I know your journey details?

USER: Sure,. I need a flight on 09/17 and returning on 09/19.

ASSISTANT: Please provide your source and destination.

USER: I am flying from Phoenix, AZ-PHX to Charlotte, NC-CLT.

ASSISTANT: Please hold on a minute. I will check the availability and let you know.

USER: OK.

ASSISTANT: Thank you for being patient. we have found a flight.

USER: OK.

ASSISTANT: Flight details are, flight number: 1016, price: 300, airline: Southwest. Shall I proceed with further booking?

USER: I need a flight which have 1 connection.

ASSISTANT: Yes, this reservation have one connection.

USER: OK, please proceed with booking.

ASSISTANT: Your ticket has confirmed.

USER: Thank you for your serve.

ASSISTANT: It's my pleasure to help you. Have a wonderful day.