You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Emma Turner. I want to change an existing reservation, so please help me in changing the reservation.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal to make changes further.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.