You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: May I know your name?

USER: Thank you for accepting my request, myself John Green.

ASSISTANT: Please wait.

USER: Sure, I will wait.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for connecting with us.