You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, may I know your name?

USER: Ok, my name is Brenda Baker.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: We found a reservation with your name and it has been cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thanks for reaching us.