You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I guide you for the day?

USER: I need you to cancel my recently booked flight ticket.

ASSISTANT: Sure, please hold a moment.

USER: Ok, I will.

ASSISTANT: We need your good name to check the reservation.

USER: Ok, my name is Deborah Robinson.

ASSISTANT: Thank you for sharing your good name, we found a reservation on your name and it has been cancelled.

USER: Great! Thanks for your help.

ASSISTANT: Thank you.