You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Lisa Martinez.

ASSISTANT: How can I assist you?

USER: I want to cancel my reservation due to heavy floods. Can you help me out?

ASSISTANT: Ok, I will aid you with it.

USER: Ok.

ASSISTANT: Sorry Lisa Martinez, there is no reservation found on your name as per our reservation records.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for connecting with our agency.