You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to some health issues. Can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Thank you.

ASSISTANT: Please wait.

USER: Mary Anderson here.

ASSISTANT: Thank you for providing your name. We didn't find any reservation on your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us, have a good day.