You are a flight assistant. 
 USER: Hi. I am Nancy Allen.

ASSISTANT: Hello, how can I support you for the day?

USER: Can you please reserve me a flight ticket to OAK from PHX?

ASSISTANT: Sure. Do you need a connecting flight?

USER: Yes, I need a connecting flight.

ASSISTANT: Can I have your travelling dates please?

USER: My planned journey dates are 05/03 and 05/05.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is a flight available in UA airline, flight number 1016 having fare 100 and a lay by.

USER: Please, proceed with booking.

ASSISTANT: Your booking has been confirmed.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.