You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Due to the heavy rains, I am planning to cancel my recent reservation. Can you help me over that?

ASSISTANT: Sure, could you please provide your name?

USER: Ok, my name is Amy Wright.

ASSISTANT: Please wait for a moment to check your details.

USER: Take your time to get my current status of my reservation.

ASSISTANT: Sorry, no reservation found on your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.