You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how best I can serve you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled due to some issues.

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Thanks for accepting my request. My name is Nancy Moore.

ASSISTANT: Ok, please be on hold.

USER: Sure, I'll be online.

ASSISTANT: Sorry, we could not find any reservation on your name.

USER: Oh! May be something went wrong while I was booking the ticket. Thank you anyways.

ASSISTANT: Thank you for choosing us.