You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Scott Turner.

ASSISTANT: How can I aid you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I will aid you. Please wait a minute.

USER: Thank you and take your own time.

ASSISTANT: Thanks for waiting.There is no no active reservation on your name.

USER: That's ok, not an issue. Thank you for reaching us.