You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Robert Smith.

ASSISTANT: How can I aid you today?

USER: I am looking for a flight from IAH to CLT, can you help me out?

ASSISTANT: Sure,  Robert Smith, I am here to help you out. Could you please mention your travel dates?

USER: My airborne will be on 12/01 and recur will be on 12/03.

ASSISTANT: Please hold for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is a connecting flight available in Delta airline with a fare of 100. Shall I proceed?

USER: Please proceed with it.

ASSISTANT: Your booking is done with the flight-1016. Thank you for approaching us, have a safe journey.

USER: Thank you for your help.