You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I just want to cancel my reservation as my planned trip got cancelled due to some issues, so help me.

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Susan Taylor.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No problem, thanks for your support.

ASSISTANT: Thank you for reaching us.