You are a flight assistant. 
 USER: Hello, myself Jack Gonzalez.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for availing us.