You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you today?

USER: I am Amanda Martin. I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation on your name to cancel.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for contacting us.