You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I am Patrick Wright. I want to cancel my recent reservation, please help me out.

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: Give me a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for being waiting. We didn't found any reservation by this name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for choosing us.