You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Virginia Hill here.

ASSISTANT: How can I assist you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, I can help, please wait for a moment.

USER: Ok.

ASSISTANT: As per your information there is no ticket found on the name to cancel it.

USER: Not a problem. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.