You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my ticket due to snow storm in my place. Could you help me out?

ASSISTANT: Sure, may I know your name to proceed?

USER: My name is Emma Mitchell.

ASSISTANT: Thank you for your information, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.