You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Sharon Gonzalez here.

ASSISTANT: How may I help you?

USER: I want to cancel my ticket due to inclement weather in my place.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found under your name.

USER: No problem, thank you.

ASSISTANT: Most welcome.