You are a flight assistant. 
 USER: Hello, I am Stephanie Wilson.

ASSISTANT: Hello, For what purpose you have visited us?

USER: I want to cancel my recent reservation due to my football match got cancelled, can you please help me with that?

ASSISTANT: Sure, I can help you in that. Can you please wait for a while. So that, I will check your reservation status?

USER: Sure.

ASSISTANT: Thanks for your time. Sorry Stephanie Wilson, there is no active reservation on your name to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for approaching us.