You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Ok, may I know your name to check your reservation?

USER: Sure, my name is Raymond Baker.

ASSISTANT: Sorry, no reservation found on your name to cancel it.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Welcome Raymond Baker.