You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Amanda White.

ASSISTANT: How may I aid you?

USER: Can you help me to cancel my reservation? Because I have exam on that date.

ASSISTANT: Sure, I am here to help you out.

USER: Sure, please check my details in your records.

ASSISTANT: Amanda White, we haven't found any reservation under your name in our database.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.