You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: Owing an emergence, I want to cancel my recent reservation.

ASSISTANT: Sure, I will help you.

USER: Can you please help me with it?

ASSISTANT: Can you help me with your name.

USER: My name is Shirley White.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for your presence, there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the help.