You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Anthony Hill.

ASSISTANT: Hill, how may I help you?

USER: I would like to cancel my reservation as I am having business meet, can you please help me out?

ASSISTANT: Sure, let me check your ticket status.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation is found by your name.

USER: Ok no problem, thank you for choosing us.

ASSISTANT: Thank you for reaching us.