You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?

ASSISTANT: Sure, I'm glad to help you with that. May I know your good name please?

USER: Sure, I am Kevin Smith.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Kevin Smith, there is no active reservation found under your name to do cancellation.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: Thank you for choosing us, have a nice day.