You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Donald Walker. Due to some business conference meeting, I am going to cancel my reservation. Can you please help me for this?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you.