You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Jack Robinson.

ASSISTANT: How may I assist you for the day?

USER: I would like to cancel my reservation due to bad weather condition. Can you please help me with that?

ASSISTANT: Jack Robinson, I will help you with cancelling your ticket.

USER: Thank you.

ASSISTANT: Please wait for a moment till I check with your previous reservation.

USER: Sure, take your time.

ASSISTANT: So sorry to inform you, but there is no active reservation found by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for consulting with our services.

USER: You are welcome.

ASSISTANT: Have a great day ahead.