You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Mark Adams is my name.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Mark Adams, I found your reservation and I have successfully cancelled it.

USER: Thank you.

ASSISTANT: Thank you for reaching us.