You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Brian Taylor.

ASSISTANT: How can I aid you?

USER: I woudl like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Ok, I will wait for your response.

ASSISTANT: Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to  cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.