You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my reservation as I have done it for a small event in Denver but all of sudden I have received a call from my home town about some health issue for my mother. So, can you assist me with that?

ASSISTANT: Sure, let me check the reservation list and revert you. May I know your name to check?

USER: Sure, go ahead with the checking and my name is Ashley Wright.

ASSISTANT: Ok, please wait.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, we could not find any reservation by the name you provided.

USER: Oh! It's ok it might be problem with the technical issue with my server. Anyways thank you for the information.

ASSISTANT: Thank you for consulting us.