You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may  I serve you today?

USER: Owing to an emergency, my meeting with client got cancelled, so I want you to cancel my recent reservation.

ASSISTANT: Sure, may I know your name please?

USER: Sure, Janet Campbell here.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: We found a reservation on your name, shall I proceed with the cancellation?

USER: Yes, you can.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for approaching us.