You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Pamela Hill.

ASSISTANT: Pamela Hill, how may I assist you with today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, please allow me a minute.

USER: Ok.

ASSISTANT: Thank you for your time. I see that there is no active reservation on your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us. Have a great day.