You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,.

USER: I am Paul Wilson.

ASSISTANT: How may I assist you now?

USER: I need to cancel my recent reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you assist me with this?

ASSISTANT: Sure, please standby let me check the reservation list and let you know the status.

USER: Ok.

ASSISTANT: Sorry, no reservation found in your name.

USER: Thanks for your assistance.

ASSISTANT: Thank you for choosing us.