You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you now?

USER: Can you please cancel my reservation which I have done earlier?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is John Anderson.

ASSISTANT: Thank you for the name, I found your reservation in our system data. Shall I cancel your reservation?

USER: Please go ahead and cancel.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help in cancelling.

ASSISTANT: Thank you for reaching us.