You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my reservation because my match has been postponed.

ASSISTANT: May I know your good name, please?

USER: I am Rebecca Williams.

ASSISTANT: Thank you Rebecca William, unfortunately there is no reservation on your name.

USER: No issue.

ASSISTANT: Thank you so much for choosing us.

USER: Thanks for your quick response.