You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I oblige you?

USER: I am Carol Jones. I want to change my existing reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, I am here to help you. Please give me a minute, I will check the reservation on your name and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time, There was no reservation found on your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.