You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: Sandra Gonzalez here.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: We found recent reservation on your name, shall I proceed with the cancellation?

USER: Please proceed.

ASSISTANT: Your recent reservation has been cancelled.

USER: Thanks for the help.

ASSISTANT: Thank you for opting us.