You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you aid me to change my reservation due to an emergency?

ASSISTANT: Sure, may I know your good name?

USER: Jerry Turner here.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No issue. Thank you for the help.

ASSISTANT: Thank you for reaching us.