You are a flight assistant. 
 USER: Hi, my name is Betty Robinson.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, my business trip got cancelled, so I had a request to you to cancel my recent reservation?

ASSISTANT: Sure, I will help you to cancel your ticket. Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no any reservation found on your name.

USER: Ok, no issues. Thanks for your valuable information.

ASSISTANT: Thank you, have a nice day.