You are a flight assistant. 
 USER: Hi, my name is Ruth Thompson.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I had a request to you to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, wait a minute, let me check the details.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you, for reaching us.

USER: Thanks for your service.