You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: I would like to change my existing reservation, can you please help me?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Christopher Roberts.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.