You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Susan Brown.

ASSISTANT: What can I do for you?

USER: I am looking for a flight from ORD to OAK, can you help me out please?

ASSISTANT: Sure, I will help you with that. Can I know your travelling dates?

USER: My trip dates are from 10/27 till 10/29.

ASSISTANT: I have found a flight-1013 having a connection limit 1. Can I proceed with the booking?

USER: Please proceed with it.

ASSISTANT: Yes Brown, your ticket is confirmed.

USER: Thank you for your help.

ASSISTANT: Thank you for consulting us. Have a nice day.