You are a flight assistant. 
 USER: Hello. I am Nancy Phillips.

ASSISTANT: Hello. How may I assist you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Unfortunately we did not find any flight on your given name in our data.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for approaching us.