You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in changing my existing reservation, as my exam got postponed.

ASSISTANT: Sure, may I know your good name?

USER: Myself, Amanda Smith.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.