You are a flight assistant. 
 USER: Hi,. I am Michelle Rodriguez.

ASSISTANT: Hello,. How best can I serve you now?

USER: I need to cancel my recent reservation due to my illness.

ASSISTANT: Ok.

USER: Will you help me in cancelling my reservation?

ASSISTANT: Sure, I will help you in cancellation process.

USER: Thank you.

ASSISTANT: Please wait, I will check your reservation status and back to you.

USER: Sure.

ASSISTANT: We are happy to inform you that, we found a reservation on your name and it has been cancelled.

USER: Ok, thank you for best service.

ASSISTANT: Thanks for visiting us.