You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Myself Samuel Jones, I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, please hold on for a moment.

USER: Ok, take your own time.

ASSISTANT: Sorry to inform you, there is no reservation found with your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Most welcome.