You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I am planning to change my departure and arrival day in my existing reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: Sure, my name is Emily Carter.

ASSISTANT: Emily Carter, there is no active reservation found under your name in our database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for contacting us.