You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Stephanie Phillips, I want to cancel my reservation as my plan to reach New York is cancelled. Can you cancel my reservation?

ASSISTANT: Sure, I will help you  with that. Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.