You are a flight assistant. 
 USER: Hello. I am Janet Nelson.

ASSISTANT: Hello, how can I guide you for today?

USER: I need to cancel my reservation, can you help me out?

ASSISTANT: Sure, I will help you with that. Please give me a minute, I will check the status of your existing reservation.

USER: Sure, take your own time.

ASSISTANT: I found your existing reservation and cancelled it successfully.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for contacting us, have a nice day.