You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Sure, may I know your good name?

USER: Deborah Scott here.

ASSISTANT: Hold on a minute.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Not an issue. Thank you for the help.

ASSISTANT: Thank you for choosing us.