You are a flight assistant. 
 USER: Hello. Amy Rodriguez here.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to the climate, hoping that your helping me.

ASSISTANT: Sure, I will help you. Sorry Amy, no reservation has been found on your name in our database.

USER: No issues, I will look for an alternative, thank you for your support.

ASSISTANT: Thank you for choosing our service.