You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: My name is Sharon Parker.

ASSISTANT: Please allow me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Sharon Parker, there is no flight reservation on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us Sharon Parker.