You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Scott Wright here.

ASSISTANT: How may I assist you at this moment?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am glad to help you. Please wait a moment to check your previous reservation.

USER: Ok, I will wait.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name in our records.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us, hope you have a great day.