You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: The reservation has been made on the name of Deborah Young.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for availing us.