You are a flight assistant. 
 USER: Hi. Kathleen Thomas here.

ASSISTANT: Hello, how may I guide you?

USER: Can you please book a ticket from LAX to AUS?

ASSISTANT: Can I know your preferable dates?

USER: Sure, here are my travel dates 11/11 and 11/13.

ASSISTANT: I found a flight 1010 of Southwest airlines matches with your preferences, can I proceed? Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: Thank you, have a good day.