You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Laura Jackson.

ASSISTANT: How can I assist you at this moment?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment while I check your reservation status and get back to you.

USER: Sure, I will wait for your reply.

ASSISTANT: Laura Jackson, I didn't find any active reservation under your name in our database.

USER: That's fine. Thank you for your service.

ASSISTANT: Thank you for contacting us.