You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you. May I know your name to proceed further?

USER: Michelle Garcia here.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thank you for waiting, No reservation was found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for choosing us.