You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation due to the flood at my uncle's place.

ASSISTANT: Ok, to cancel your reservation I need to know your good name?

USER: Sure, it is Kathleen Allen.

ASSISTANT: Thanks for providing your name. Please wait a moment. Sorry there is no reservation found on your name.

USER: No problem and thanks for your time.

ASSISTANT: Thanks for connecting with us. Have a great day.