You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Justin Edwards here.

ASSISTANT: How may I help you today?

USER: Can you please help me in cancelling my recent reservation? As my visiting place is completely destroyed by floods.

ASSISTANT: Sure, please wait a moment.

USER: Sure, I'll be online.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for reaching our service.