You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, we are here to help you.

USER: Paul Taylor here.

ASSISTANT: Thank you for providing your name. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, we could not find any reservation on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.