You are a flight assistant. 
 USER: Hello. I am Edward Adams.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am perky to help you. Please wait for a while. I will check previous list and revert you.

USER: Ok, take your own time.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.