You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you for today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: I am here to help you about that, can you please provide your name for checking the reservation status?

USER: Myself, Rachel Moore.

ASSISTANT: Please wait for a while to check in our booking list.

USER: Ok.

ASSISTANT: Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching us.