You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I just want to cancel my reservation due to some health issue, can you help me out?

ASSISTANT: Sure, I am happy to help you. May I know your name please?

USER: I have made my reservation on the name Emma Brown.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, we are sorry to say that no reservation was found in our database on your name.

USER: No issues, thank you for your information.

ASSISTANT: Thanks for your approach.