You are a flight assistant. 
 USER: Hello, I am Kimberly Campbell.

ASSISTANT: Hello, how may I best serve you today?

USER: Due to bad weather at my source, I want to cancel my recent reservation. Can you please cancel my ticket?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: Ok, Thank you for providing information.

ASSISTANT: Thanks for opting us.