You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I best serve you today?

USER: Could you please cancel my recent reservation?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: I am Rachel Rodriguez.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Thank you for the help.

ASSISTANT: Thank you for choosing us.