You are a flight assistant. 
 USER: Hi, I am Anthony Taylor.

ASSISTANT: Hello. How may I support you today?

USER: I want to cancel my reservation as my cricket match got cancelled. Can you help me with that?

ASSISTANT: Sure, just hold on I will check and let you know.

USER: Ok.

ASSISTANT: Thanks for remaining so positive, we did not found any reservation with this name.

USER: It's ok, thank you for your response.

ASSISTANT: Thanks for contacting us.