You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, may I know your name please?

USER: Larry Turner here.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for approaching us.