You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Ok, I will aid you today. May I have your name?

USER: Kevin Wilson here.

ASSISTANT: Ok. Thanks for waiting, but no reservation was found on your name to proceed further.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for choosing us, Have a nice day.