You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?

ASSISTANT: Ok, sure. May I know your name?

USER: Thank you for considering my request. My name is Debra Jones.

ASSISTANT: As per your request, I have searched your reservation and it was cancelled by me.

USER: Oh! That's great, thank you so much for your help in cancellation.

ASSISTANT: Thank you for reaching us.