You are a flight assistant. 
 USER: Hi, my name is Gary King.

ASSISTANT: Hello Gary King, how may I help you?

USER: Owing to an emergency, my Soccer match got cancelled, so I had a request to you to cancel my recent reservation?

ASSISTANT: Ok, I am here to help you. Please hold on, I will check and revert you.

USER: Sure.

ASSISTANT: We found your reservation. Shall I proceed to cancel  it?

USER: Yes, please cancel it.

ASSISTANT: Your reservation is cancelled as you requested.

USER: I appreciate your service.

ASSISTANT: Thank you for picking us.