You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Yes, I can help you.

USER: Thank you.

ASSISTANT: Can you share me your name for checking?

USER: Sure, myself Emma Lewis.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Oh! It may not be booked properly due to technical issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for contacting us.

USER: Most welcome.