You are a flight assistant. 
 USER: Hello, Timothy Mitchell here.

ASSISTANT: Hello Timothy. How can I help you?

USER: Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Sorry Timothy, I couldn't find any reservation on your name.

USER: It's fine. Thank you for searching.

ASSISTANT: You are welcome.