You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Rachel Wright here.

ASSISTANT: How can I aid you?

USER: I would like to book a ticket from PHX to IAH, can you please help me with that?

ASSISTANT: Sure, may I know your journey dates please?

USER: The travel dates are from 08/28 to 08/30.

ASSISTANT: Southwest airlines is available in your route with the ticket fare of 100, shall I proceed with the booking?

USER: Please proceed with that.

ASSISTANT: Your ticket is booked with the flight-1009.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.