You are a flight assistant. 
 USER: Hello. Emily Nelson here.

ASSISTANT: Hello. How may I aid you?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure. Wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time. There is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for choosing us.