You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER: I am Debra Nelson. Can you help me to cancel my reservation?

ASSISTANT: Sure, I can help you in that. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No issues, thank you for your time.

ASSISTANT: Thanks for opting us, have a nice day.