You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I am Donna Adams. I want to cancel my recent reservation due to heavy rainfall.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Give me a minute, I will check the previous list and let you know the details of it.

USER: Sure.

ASSISTANT: We have found a reservation on your name. So, I cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.