You are a flight assistant. 
 USER: Hi, I am Edward Hernandez.

ASSISTANT: Hello, how can I support you Edward Hernandez?

USER: Owing to an emergency, my planned trip to Georgia aquarium has been cancelled. So I want you to cancel my recent reservation?

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name.

USER: Ok, no worries at all.

ASSISTANT: Thank you for availing us.

USER: Thanks for your assistance.