You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I am Carolyn Wright, just want to cancel my reservation, because my holiday trip is cancelled.

ASSISTANT: Sure, I am happy to help you.

USER: Thank You.

ASSISTANT: Please wait for a while, I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for your patience, we found a reservation on your given name. Shall I cancel it?

USER: Ok. Please cancel it.

ASSISTANT: Ok, your reservation has been cancelled.

USER: Thank you for your quick response.

ASSISTANT: Thanks for choosing us.