You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I help you today?

USER: I am Susan Thompson.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation, please help me out.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No issues, thanks for the information.

ASSISTANT: Thank you for choosing us.