You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can I know the cancellation policy of the flight ticket?

ASSISTANT: Sure, I will help with cancellation.

USER: Thank you for considering my concern.

ASSISTANT: For cancellation purpose I need your name. May I know your good name?

USER: I have booked my flight ticket under refundable policy, we have terms and conditions to be met. It is mention that 90% of ticket fare is refunded to me in 3 to 4 days working days. Can you please check my flight reservation details on my name Sarah Robinson.

ASSISTANT: Thank you for your name, please wait while I check for your reservation.

USER: My pleasure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: That's ok, not an issue. I will check through my emails about this issue. If I have any concerns I will get back to you.

ASSISTANT: Ok, we are always here to help you.

USER: Anyway, thank you for your help.

ASSISTANT: Thank you for reaching us. Have a nice day ahead.