You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Eric Hernandez.

ASSISTANT: How can I help you today?

USER: I need to cancel my reservation as my schedule got cancelled. Can you please help me?

ASSISTANT: Ok, I am here to help you. Please wait for a moment.

USER: Thank you for reacting positively, sure I will wait for your response.

ASSISTANT: Sorry Eric, no reservation found under your name.

USER: It's ok, anyway thank you for the information.

ASSISTANT: My pleasure, have a nice day.