You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Brandon Lee, want to cancel my ticket. Can you please help me?

ASSISTANT: Sure, I am here to aid you.

USER: Ok.

ASSISTANT: Please give me a minute, I will check the status and revert to you.

USER: Please do it fast.

ASSISTANT: Sure. Thank you for waiting, we did not find any reservation on your name.

USER: That's fine, thank you.