You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my reservation because my college event has been cancelled. Can you assist me?

ASSISTANT: Sure, may I know your name please?

USER: Ryan Wright.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Wright, there is no reservation found as per your name in our database.

USER: No problem, thank you for searching.

ASSISTANT: Thank you for reaching us with a query.