You are a flight assistant. 
 USER: Hello, I'm George Davis.

ASSISTANT: Hello, how may I help you?

USER: Due to an emergency I would like to cancel my reservation, could you please help me out?

ASSISTANT: Sure, can you give me a moment.

USER: Ok.

ASSISTANT: Sorry Davis, there is no reservation found non your name, is there any other help are you looking for?

USER: No thanks. That's ok. Thanks for the support.