You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I have booked a ticket last week to participate in dance competition but suddenly that competition has cancelled. Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Yes, I am Kathleen White.

ASSISTANT: White, please wait for a while, let me check our website.

USER: Sure.

ASSISTANT: Sorry, no reservation found by your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for contacting us.