You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: Sure, my name is Jacob Baker.

ASSISTANT: Give me a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for your time, We didn't found any reservation by this name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.