You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: My reservation was done under the name Catherine Parker.

ASSISTANT: Thank you. Please wait, let me check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found under your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are welcome and have a nice day.