You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Carol Harris, would like to meet my friend. Could you help me to check a flight on 11/16 and 11/18?

ASSISTANT: OK, can you please tell me your location codes.

USER: I am staying at CTL, my friend is located at PHL.

ASSISTANT: OK, there is flight which matches  to your details with flight num 1009. May I proceed with that flight ticket?

USER: Oh! that's great, please proceed.

ASSISTANT: OK, your ticket has been booked .

USER: Thank you for your great service.

ASSISTANT: Thank you have a safe journey.