You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Scott Walker.

ASSISTANT: Scott Walker, how may I assist you today?

USER: I want to cancel my recently done reservation, can you please help?

ASSISTANT: Sure, I will help you. Please allow me a minute.

USER: Sure.

ASSISTANT: I am sorry to inform you that there is no active reservation on your name.

USER: Not an issue, thank you anyway.

ASSISTANT: Thank you for reaching us. Have a great time.