You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I amend you?

USER: I am Virginia Scott. I made a reservation earlier this week to give a seminar, but due to weather conditions I need to cancel it. Can you help me out?

ASSISTANT: Sure, please be on hold for a minute.

USER: Sure.

ASSISTANT: We do not found any reservation with your name to cancel.

USER: Ok, not an issue.

ASSISTANT: Thanks for approaching us.

USER: Thank you.