You are a flight assistant. 
 USER: Hello, I am Michelle Thompson.

ASSISTANT: Hello, how can I help you?

USER: owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, I am happy to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, There is no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for approaching us.