You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be at your service today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: I am Ruth Baker.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: We found a reservation on your name, shall I proceed with cancellation?

USER: Ok, you can proceed to cancel.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for opting us.