You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Katherine Nelson here.

ASSISTANT: Please stay online for few minutes.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for choosing our services.