You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Yes, I am here to help you. May I know your name please?

USER: My reservation was done under the name Scott Anderson.

ASSISTANT: Ok, please stand by I will get back to you.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.