You are a flight assistant. 
 USER: Hi, Patricia Thompson here.

ASSISTANT: Hello, how may I assist you at this moment?

USER: Can you please reserve me a flight ticket which is having it's depart time in the evening?

ASSISTANT: Sure, can you please let me know your journey dates?

USER: My travel dates are 10/15 - 0/17.

ASSISTANT: Do you prefer any connection in between journey?

USER: I need a direct flight.

ASSISTANT: Is there any class preference?

USER: No.

ASSISTANT: May I know your airport codes?

USER: My airport codes are PHX - JFK.

ASSISTANT: Is there anymore preferences?

USER: No, thank you for asking.

ASSISTANT: Sorry, we are unable to provide flights on your route.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for approaching us.