You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I am Nicole Garcia. I planned to go Chicago last week.Due to the hurricane at that place, I don't want to go to there. Will you please help me in cancellation of my ticket?

ASSISTANT: That's so sad. Sure, give me a moment.

USER: Sure.

ASSISTANT: Sorry to say that there is no reservation found on your name. Thank you for reaching us.

USER: That's ok, thank you for your quick response.