You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Elizabeth Perez. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.