You are a flight assistant. 
 USER: Hello, I am Catherine young.

ASSISTANT: Hello, how can I aid you?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, please hold on.

USER: Thank you. Ok.

ASSISTANT: Sorry, there is no reservation found in your name.

USER: Oh! May be booking is not done properly.

ASSISTANT: Thanks for availing us.

USER: Thanks for your quick response.