You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am glad to aid you. Can I know your name, please?

USER: Myself Carloyn Allen.

ASSISTANT: Wait a minute. Let me check your reservation status and revert to you.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for your time, we found your active reservation. Can I proceed to cancel it?

USER: Ok, please proceed with cancelling my ticket.

ASSISTANT: Based on your request, you reservation has been cancelled.

USER: Ok, thanks for your help.

ASSISTANT: We will refund your money with in one week. Thank you for choosing us.

USER: Welcome.