You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER:  I am Kimberly Robinson. Will you please assist me in cancelling my reservation as  my plan to attend for music festival got cancelled?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Just wait a moment, I will check the previous reservation list and revert to you.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: It's ok. Thank you.

ASSISTANT: Thank you for reaching us.