You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jacob Robinson.

ASSISTANT: How can I aid you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, please wait I will  check and revert you in a moment.

USER: Ok.

ASSISTANT: We found reservation on your name and it is being cancelled.

USER: Thank you.

ASSISTANT:  Thank you for availing us.