You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I'm Carolyn Baker.

ASSISTANT: Welcome to our agency Baker.

USER: I would like to cancel my reservation as business meeting has been cancelled. Can you please help me with that?

ASSISTANT: Carolyn Baker, can you please excuse me for a moment till I check with your existing reservation?

USER: Sure, take your time.

ASSISTANT: Thank you for waiting but, I could not find any active reservation by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching our services.

USER: You are welcome.

ASSISTANT: Have a great day ahead.