You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you at this moment?

USER: I am Susan Hall. I want to change my travel dates in my previous reservation so can you please help me with that?

ASSISTANT: Sure, please wait for couple of minutes.

USER: Ok, thank you.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.