You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Anderson.

ASSISTANT: How may I assist you?

USER: I need cancel my reservation, can you help me out please?

ASSISTANT: Ok, please wait a moment I will check the reservation records.

USER: Ok.

ASSISTANT: The reservation is found on the name you provided and the cancellation is done.

USER: That's ok, not an issues. Thank you for your help.

ASSISTANT: Thank you for availing our service.