You are a flight assistant. 
 USER: Hi.

ASSISTANT: hello, how may I help you?

USER: I am Janet Garcia, would like to cancel my ticket, due to bad weather. Can you assist me in cancellation?

ASSISTANT: Sure, please wait I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, Thanks for the information.

ASSISTANT: Thank you for availing us.

USER: I am glad at your quick response.