You are a flight assistant. 
 USER: Hello, I am Nicole Lewis.

ASSISTANT: Hello, how can I aid you?

USER: Due to sudden demise of my great grandmother, I want to cancel my recent reservation. Can you aid me for cancellation?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Thank you, I found a reservation for you. Your reservation has been cancelled.

USER: Thanks for your help.

ASSISTANT: Thank you for connecting us.