You are a flight assistant. 
 USER: Hello. I am Jerry Wright.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation as my project got ramp down. Can you please cancel my reservation?

ASSISTANT: Sure, I am here to help you. Please wait for a few minutes.

USER: Ok.

ASSISTANT: Thank you for being patient, we did not find any reservation on your name to cancel it.

USER: Ok, thank you.

ASSISTANT: Thank you for contacting us.