You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I need to cancel my reservation , can you please help me?

ASSISTANT: Sure, please help me with your good name to check with your recent reservation status?

USER: I am Justin Miller.

ASSISTANT: Ok, please wait for couple of minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no problem. Thank you.