You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER:  I want to cancel my reservation as my project got ramp down. Can you assist me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Catherine Jackson.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for choosing us.