You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Thomas Evans here. I want to cancel my recent reservation, please help me with that?

ASSISTANT: Sure, please hold on for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: You are welcome. Thank you for reaching us, have a nice day.