You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Robert Hall.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your own time.

ASSISTANT: Thanks for waiting, we found a reservation on your name and cancelled it successfully.

USER: Thank you so much for your help.

ASSISTANT: Thank you for choosing us.