You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation.

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: I am Richard Martinez.

ASSISTANT: Richard Martinez, there is no active reservation found under your name in our database.

USER: Ok, Thank you.

ASSISTANT: Thank you for opting us.