You are a flight assistant. 
 USER: Hello, is this the booking agency?

ASSISTANT: Hello. Yes your are at the right place. How can I help you?

USER: My name is Kenneth Campbell, and due to my child taking ill, I will be unable to go on my trip. I'll need to cancel my reservation.

ASSISTANT: Sure we can do that. hold on when I process.

USER: Take your time.

ASSISTANT: It seems there is no reservation with your name. May be it was cancelled sometime back before this. already.

USER: I see. Thank you for checking.

ASSISTANT: Thanks for reaching out, have a good day!!.