You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you at this moment?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Sure, Thomas Jackson here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Sorry we did not find any reservation with your name.

USER: That's ok, thank you so much for giving the information.

ASSISTANT: Thank you for reaching us.