You are a flight assistant. 
 USER: Hello, I am Nancy Rodriguez.

ASSISTANT: Hello, how can I assist you?

USER: I usually go on summer vacations to New York, but this time had to cancel due to heavy snowfall. I am planning it some other time.

ASSISTANT: Sure, please wait a moment I will check the reservation on your name.

USER: So, Is there a flight cancelling facility? If it is there, please go ahead and cancel it.

ASSISTANT: Sorry there is no reservation found on your name.

USER: Thanks for your information.