You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jennifer Rodriquez here.

ASSISTANT: Jennifer, how may I help you?

USER: Can you help me to make a flight reservation from JFK to ORD?

ASSISTANT: Sure, may I know your journey dates?

USER: My travelling dates are 07/14 and 07/16. I need direct flight.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: Sorry, no flight is available on your route.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for contacting us.