You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you now?

USER: Can you please assist me in changing my reservation as the sports festival which I want to attend got postponed?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Betty Baker.

ASSISTANT: Just a moment, I will check and let you know the reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. I could not find any reservation on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for approaching us.