You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, How can I aid you at this moment?

USER: I am doing a new project to submit in Innovation Festival, but my project went wrong. So, I will not attend that event. Can you help me with cancellation?

ASSISTANT: Sure, we are here to help you. May I know on which name the ticket has been reserved?

USER: Thank you. Check it on my name Scott Allen.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, We found that there was no reservation on your name.

USER: Ok, not a problem. Thanks for your kind help.

ASSISTANT: Thank you for connecting with us.