You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Is this flight ticket booking agency?

ASSISTANT: Yes, welcome to our agency. How may I guide you today?

USER: I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled. Can you help me?

ASSISTANT: Sure, I will help you on that.

USER: Thanks.

ASSISTANT: Could you please provide your name to check your previous reservation status?

USER: Sure, my name is Daniel Gonzalez.

ASSISTANT: Ok Daniel, please be on hold.

USER: Ok.

ASSISTANT: Sorry Daniel, we regret that, there is no reservation found under your name in our records.

USER: Oh, it's ok no problem.

ASSISTANT: Do you want to ask us anything else?

USER: No thanks.

ASSISTANT: Ok, thank you for reaching us, have a great day.

USER: Thanks for your information.

ASSISTANT: Welcome.