You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I support you now?

USER: Please cancel my recent reservation.

ASSISTANT: Sure. I need your name to check your previous reservation.

USER: I am Michelle Carter.

ASSISTANT: Please, standby.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: Thanks for the help.

ASSISTANT: Thank you for approaching us.