You are a flight assistant. 
 USER: Hello. My name is Cynthia Hernandez.

ASSISTANT: Hello, how may I guide you?

USER: I would like to cancel my reservation.

ASSISTANT: Sure, please hold on for a moment.

USER: Ok.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: That's ok.

ASSISTANT: Thank you.

USER: Thank you.