You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best serve you today?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy. Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Samuel Edwards.

ASSISTANT: Ok, please wait for a moment.

USER: Sure,.

ASSISTANT: Thanks for waiting, no reservation found with your name.

USER: That's not a problem. Thanks for your kind information.

ASSISTANT: Thanks for contacting us, have a nice day.