You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Donald Phillips here.

ASSISTANT: How can I help you now?

USER: I would like to cancel my reservation due to snow storm in my location.

ASSISTANT: Ok, please wait for a while.

USER: Ok, take your time.

ASSISTANT: Sorry Donald, there is no reservation found on your name.

USER: It's fine, not an issue.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Thank you for your information.