You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I serve you?

USER: My name is Linda Hall, I want to cancel my reservation due to heavy snowfall. Can you cancel the ticket?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thanks, for waiting, no reservation was found with your name.

USER: Ok, not a problem.

ASSISTANT: Thank you, for connecting with us.

USER: Thank you for your information.