You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Kathleen Walker. I am planning to cancel my recent reservation, can you please cancel my ticket?

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: That's great, thank you for your quick response.

ASSISTANT: You are welcome.