You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Michael Adams. I would like to cancel my flight ticket. Kindly help.

ASSISTANT: Sure, please hold on for a moment, let me check.

USER: Sure, take your time.

ASSISTANT: I found a reservation and cancelled it.

USER: Thank you for the help.

ASSISTANT: Thank you, have a good day.