You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, can I have your good name please to check your reservation status?

USER: My name is Amy Thompson.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry Amy Thompson, no reservation has found under your name to cancel.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for choosing us.