You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: I am here to help you. Sure, can you please let me know your name to check with the reservation status in our database?

USER: Betty Parker here.

ASSISTANT: Thank you for sharing your name. Please allow me 2-3 minutes.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found under your name to amend.

USER: That's ok, thank you for your help.

ASSISTANT: Thanks for reaching us.