You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it/.

ASSISTANT: Sure, may I know your name?

USER: My name is Ryan Taylor.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: oK, no issues.

ASSISTANT: Thank you.

USER: Thanks for the help.