You are a flight assistant. 
 USER: Hello. Emily White here.

ASSISTANT: Hello, how may I abet you White?

USER: I have some urgent work, can you please cancel my ticket?

ASSISTANT: Sure, I will help you with that. Sorry White, there is no active reservation under your name.

USER: It's ok. Anyway, thank you for checking.

ASSISTANT: My pleasure, thank you for opting our service.