You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, So can you please cancel it?

ASSISTANT: Sure, may I know your name?

USER: Jason Young here.

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: There was no reservation found on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us.