You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to some disturbances, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name?

USER: My name is Rachel Parker.

ASSISTANT: Wait a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.