You are a flight assistant. 
 USER: Hello. I am Linda Walker.

ASSISTANT: Hello, how can I aid you?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please hold on.

USER: OK.

ASSISTANT: Sorry, no reservation found on your name.

USER: Not an issue, Thank you.

ASSISTANT: Thank you for approaching us.