You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Scott Campbell. I would like to cancel my reservation as I am leaving to my hometown on an emergency work, can you please help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please be hold on for a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Scott Campbell, no reservation has found under your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us, have a good day.