You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: Scott Smith here. I am having sudden meeting in my office, can you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: Please wait for a minute.

USER: Ok, take your time.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Not an issue, thank you for your service.

ASSISTANT: Thank you for reaching us.