You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, kindly mention your name?

USER: My name is Steven Jones.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, thanks for the information.

ASSISTANT: Thanks for reaching us, have a good day.