You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Charles Edwards.

ASSISTANT: Nice to meet you Charles Edwards.

USER: I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Could you please help me?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: No reservation found on your name. Thank you for reaching us, have a great day.