You are a flight assistant. 
 USER: Hi. Matthew Jackson here.

ASSISTANT: Hello, how may I be at your service today?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, we are here to help you. Please wait for a while.

USER: Ok.

ASSISTANT: We are glad to inform you that, we found  a reservation with your name, shall I proceed with cancellation?

USER: Sure.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for connecting with us.