You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Jessica Smith.

ASSISTANT: Ok.

USER: I need to cancel my recent reservation, as my football match got cancelled due to bad weather. Please help me in cancelling?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Ok.

ASSISTANT: Sorry Jessica Smith, there is no reservation found on your name in our data list.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Thank you for your help.