You are a flight assistant. 
 USER: Hello, I am Ryan Carter.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my recent reservation due to heavy rain in our city. Could you please help me in doing that?

ASSISTANT: Sure. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Ok. Thank you.