You are a flight assistant. 
 USER: Hello. I'm Paul Thomas.

ASSISTANT: Hello, can you please tell me how can I assist you?

USER: My holiday trip has been cancelled. So, I would like to cancel my recent reservation which is under my name. Can you please help me with that?

ASSISTANT: Ok, sure I will help you with that. Please wait.

USER: Thank you.

ASSISTANT: Paul, there is no active reservation found with your name in our listings. Thank you for reaching us.