You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Anna Thompson. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Ok, wait a moment let me check your reservation in our database.

USER: Sure.

ASSISTANT: There is no flight reserved with your name to cancel it.

USER: That's ok, thank you for your information.

ASSISTANT: Welcome, have a good day.