You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, May I know what kind of service you are looking for?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My reservation was done under the name Raymond Edwards.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: We are sorry to say that, there is no active reservation found on your mentioned name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thanks reaching us, wish you a great day.