You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Brian Robinson.

ASSISTANT: How can I help you at this moment?

USER: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your reservation status.

USER: Thank you. Sure.

ASSISTANT: Brian Robinson, there is no active reservation found under your name in our database.

USER: Ok no issues, thank you for checking the flights.

ASSISTANT: Thank you for contacting us.