You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Emily Hill. I want to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you help me?

ASSISTANT: Sure, please provide me your name.

USER: I have mentioned above.

ASSISTANT: There is no reservation found with your name.

USER: No issue, thank you.

ASSISTANT: Thank you.