You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: I am Charles Wilson.

ASSISTANT: Here, I have found your reservation. Shall I proceed in cancelling?

USER: Ok, please cancel it.

ASSISTANT: Your reservation have been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.