You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to book a flight ticket from MCO to JFK to meet my colleagues. Could you please help me with booking a flight ticket?

ASSISTANT: Sure, please share me your trip dates.

USER: My travelling dates are May 24 and May 26.

ASSISTANT: Do you need direct flight or connecting flight?

USER: I prefer to travel in a direct flight.

ASSISTANT: May I know your class preferences?

USER: I am comfortable with any class.

ASSISTANT: For booking, we need your good name. Please mention it.

USER: I am Matthew Garcia.

ASSISTANT: We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for opting us.