You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my recent reservation due to some family problems. Can you please help me with this?

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you.

ASSISTANT: On which name your previous flight ticket has been reserved?

USER: Rebecca Walker.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thanks for approaching us, Wish you a great day.