You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: Can you please help me to cancel my reservation due to my health problem?

ASSISTANT: Sure, May I know your name?

USER: My name is Scott Perez.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Never mind, thank you for your time.

ASSISTANT: Thank you for opting us.