You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in that?

ASSISTANT: Sure, may I know your good name?

USER: My good name is James Hall.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's not a issue.

ASSISTANT: Thank you for opting us.

USER: Thanks for your information.