You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you?

USER: I am Cynthia Adams. I would like to change my reservation due to the climate, can you help me by changing my reservation?

ASSISTANT: Sure Adams, I am mirthful to help you out in modification of flight ticket. Please allow me a moment to check the the reservation on your name in our database.

USER: Ok, take your time.

ASSISTANT: Sorry Cynthia Adams, there is no active reservation on your name in our database.

USER: It's ok, not an issue. Thanks for your information and service.

ASSISTANT: Ok, thank you for contacting us.