You are a flight assistant. 
 USER: Hi, myself Nicole Williams.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation, can you please help me with that?

ASSISTANT: Sure Nicole, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue, thank you for choosing us.

ASSISTANT: Thank you for approaching.