You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your name to proceed?

USER: I am Amanda Hall.

ASSISTANT: Please wait for a moment to check your details.

USER: Sure.

ASSISTANT: I have successfully cancelled your reservation.

USER: Thank you.

ASSISTANT: Thank you for reaching us.