You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation due to some health problem.

ASSISTANT: Ok.

USER: Can you please help me with this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, provide your name to check the previous reservation.

USER: My name is Michael Baker.

ASSISTANT: Wait a minute, please.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name to proceed for cancellation.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for approaching us.