You are a flight assistant. 
 USER: Hello. Jerry Smith here.

ASSISTANT: Hello. How can I serve you?

USER: Due to bad weather, I need to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.