You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my recent reservation, as I am suddenly fallen ill due to bad weather. Please help me in cancelling?

ASSISTANT: Sure, I am glad here to help you with your concern. May I know your name to check with the status?

USER: Sure, I am Rebecca King.

ASSISTANT: Rebecca King, regret to inform that there is no active reservation found under your name to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for connecting us.