You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I address you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please provide your name to check it from my database.

USER: I am Amy Hernandez.

ASSISTANT: Ok, please wait I need to fetch your information from database.

USER: Sure.

ASSISTANT: Your details found in our database, can I cancel your ticket?

USER: Ok, proceed with the cancelling.

ASSISTANT: Sure, your ticket has been cancelled successfully.

USER:  Thank you.

ASSISTANT: Thank you for choosing us.