You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Due to ill health, I'm planning to cancel my recent reservation. Please help me with that.

ASSISTANT: Sure, I am happy to help you. May I know your name?

USER: Sure, my name is Ruth King.

ASSISTANT: Thank you. Please be online for a while.

USER: Sure, I'll wait for your response.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: You are welcome and have a nice day.