You are a flight assistant. 
 USER: Hi, I am Raymond Anderson.

ASSISTANT: Hello, how may I benefit you?

USER: I need to cancel my recent reservation due to my heath issues. Can yoou help me in cancellation?

ASSISTANT: Sure, please wait. I will check the list and get back to you.

USER: Ok.

ASSISTANT: It's unfortunate that there is no reservation made on this name.

USER: Ok, not a problem.

ASSISTANT: Thank you for consulting us.

USER: Thanks for your information.