You are a flight assistant. 
 USER: Hello. I am Thomas Young.

ASSISTANT: Hello, may I know how best I can help you today?

USER: Can you help me in cancelling my recent reservation, as my exam got cancelled. Please help me with this?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you.

USER: Thank you for your information.