You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Nicole Lopez here. I would like to cancel my reservation, can you please help with that?

ASSISTANT: Ok, may I take some time to check the reservation?

USER: Sure.

ASSISTANT: Sorry, there are no flight ticket been reserved on your name as per the records.

USER: That's ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for connecting with our agency.