You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, good morning. Welcome to global agency services. How can I help you now?

USER: I would like to cancel my reservation due to my busy scheduling in office.

ASSISTANT: Ok. May I know your name please?

USER: Sure, my name is Benjamin Turner.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Benjamin, there is no reservation found on your name.

USER: That's ok.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: No problem. Thank you for your information.

ASSISTANT: Do you want any help from me?

USER: No.

ASSISTANT: Thank you.