You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I need to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: I am Donna Scott.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you.