You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I would like to cancel my recent reservation, due to heavy rainfall cricket match has been cancelled. Can you please help me in cancellation?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: Angela Baker.

ASSISTANT: Wait a while, kindly.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.