You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I want to cancel my recent reservation, due to an emergency. Can you help me?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you.

ASSISTANT: May I know your name for further process?

USER: Sure, I am Raymond Adams.

ASSISTANT: Please wait a moment, I will check your reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation available in your name.

USER: Ok, no problem. Thank you for your valuable information.

ASSISTANT: Thank you for reaching us, have a good day Raymond Adams.