You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are here to help you with cancellation. Can you please provide your name to check with the reservation?

USER: Sure, I am Amanda Thomas.

ASSISTANT: Ok, please wait for sometime.

USER: Sure, I will wait.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, Thank you.

ASSISTANT: Thank you for approaching us.