You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I am Mary Wilson. I want to cancel my recent reservation as my exam got cancelled. Please help me out.

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok.

ASSISTANT: Sorry there is no reservation on your name.

USER: No issues, thanks for the help.

ASSISTANT: Thank you.