You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: My name is Brian Gonzalez and I would like to cancel my recent reservation. As my health is not stable.

ASSISTANT: Sure, please wait for few minutes.

USER: Sure, take your time.

ASSISTANT: There is no recent reservation found on your name in our records. Thank you for reaching us.