You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you at this moment?

USER: Can you please help me to cancel my reservation due to some health issues?

ASSISTANT: Sure, I am here to help you with cancellation.

USER: Thank you.

ASSISTANT: Can I have your good name please?

USER: Sure, my name is Emma Young.

ASSISTANT: Ok, please wait for sometime.

USER: Sure.

ASSISTANT: Sorry to tell you that, there was no reservation found on your name to cancel it.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.