You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: My reservation was done under the name Christine Turner.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.