You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I am Richard Lopez, can you help me to cancel my reservation? Please check my details in my records.

ASSISTANT: Sure, please give me a moment.

USER: Ok.

ASSISTANT: There is no reservation found under your name.

USER: That is fine, not an issue.

ASSISTANT: Welcome, have a great day.

USER: Thank you for your help.

ASSISTANT: Welcome.