You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I would like to cancel my flight reservation, can you please help me?

ASSISTANT: Sure, may I know the name to check for the status?

USER: I am Helen Garcia.

ASSISTANT: Sorry, there is no active reservation has been found under your name in our database to cancel it.

USER: Not an issue. Thank you for checking.

ASSISTANT: Thank you for reaching us.