You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am planning to cancel my reservation, due to heavy rainfall, can you help me in cancelling the ticket?

ASSISTANT: May I know your name please?

USER: I reserved the ticket on the name Scott Parker.

ASSISTANT: I have cancel your reservation Successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.