You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Ashley Rodriguez.

ASSISTANT: Nice to meet you Ashley.

USER: I would like to cancel my reservation due to my planned programme got cancelled. Will you please help me with that?

ASSISTANT: Sure, hold on for a moment please.

USER: Ok, take your time.

ASSISTANT: Sorry to say this, there are no reservations under your name.

USER: Oh! May be I am wrong. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.