You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation due to some health issues, so please help me.

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Nicole Moore.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No worries, thank you.

ASSISTANT: Thank you for contacting us.