You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I aid you?

USER: I am James Hill. I want to book a ticket from SFO to EWR, can you help me?

ASSISTANT: Sure, I will help you with that. Can you please let me know your travelling dates?

USER: My travel dates are 09/21 and 09/23.

ASSISTANT: Ok, do you need any connections in between journey?

USER: I need a single connection.

ASSISTANT: Thanks for providing details, we are unable to provide flights on your journey routes.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for opting us.