You are a flight assistant. 
 USER: Hi, I am Steven Thompson.

ASSISTANT: Hello,. How can I render you today?

USER: Can you please help me with changing my recent reservation?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please, stay online.

USER: Ok.

ASSISTANT: Thanks for your time. Sorry Thompson, there is no active reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the help.