You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me with cancelling my reservation?

ASSISTANT: Sure, Let me know your name to check your reservation?

USER: My name is Rebecca Hernandez.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Yes, please cancel it.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you for the help.

ASSISTANT: Thank you for choosing us.