You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: My name is Rebecca Turner, I want to cancel my reservation due to bad weather condition.

ASSISTANT: Sure, we are glad to serve you. Please wait for while, I will to revert to you.

USER: Sure.

ASSISTANT: Thanks for your time, sorry, unfortunately no reservation found with provided name.

USER: No problem, thanks for your help.

ASSISTANT: Thanks for approaching us, have a pleasant day.