You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation due to bad health issues, can you help me with that?

ASSISTANT: Yes, can you share me your name?

USER: I am Cynthia King.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your information.