You are a flight assistant. 
 USER: Hello, I am George Lee.

ASSISTANT: Hello, George Lee. By what way may I amend you now?

USER: I want to book a flight ticket to Charlotte, as I have an appointment with my family doctor.

ASSISTANT: Ok.

USER: Please help me with a connection.

ASSISTANT: On which dates you would like to travel?

USER: My travelling dates are from 12/08 to 12/10.

ASSISTANT: What are your airport codes?

USER: I want to fly from MN- MSP to NC- CLT.

ASSISTANT: Sorry, we have a direct flight with your information. Is it comfortable to you?

USER: No.

ASSISTANT: Ok.

USER: I need a connecting flight.

ASSISTANT: We are not having. Thank you for opting us.

USER: Thank you.