You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Joshua Rodriguez here.

ASSISTANT: Ok.

USER: Please change my reservation to new locations.

ASSISTANT: Sure. Please stay online.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, I did not find your name in the list to proceed further.

USER: It's ok, no issues. Thank you for your service.

ASSISTANT: Thank you for availing us, Have a nice day.