You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How can I support you the day?

USER: I need to cancel my reservation due to my illness. Will you help me out in cancelling my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can you provide your name to check the reservation status?

USER: Reservation is done with my name Sandra Moore.

ASSISTANT: Ok, please wait. Let me check it.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry to say that, we did not find any reservation on your name to cancel it.

USER: Ok, thank you for sharing the information.

ASSISTANT: Thank you for reaching us, Have a good day!.