You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you now?

USER: As my manager not assigned me any leaves, I need to cancel my reservation. Please help me with cancelling my reservation.

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Kimberley Hill.

ASSISTANT: Ok, please wait for a minute Kimberly Hill.

USER: Sure, take your time.

ASSISTANT: Thanks for your patience, we found a reservation and we have cancelled it successfully.

USER: Thank you for your quick service.

ASSISTANT: Thanks for opting us.