You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Sure, may I know your name?

USER: Jeffrey Gonzalez here.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.