You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Betty Lopez. Due to bad weather I want to cancel my reservation can you help me?

ASSISTANT: Sure Betty, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Betty, there is no reservation found on your name to cancel your reservation.

USER: Thank you for the information.

ASSISTANT: Thank you, for contacting us.