You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Yes, can you tell me your name?

USER: Alexander Hernandez here.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.