You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me to cancel.

ASSISTANT: Sure, I am mirthful to help you to cancel your reservation.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, my name is Jessica Phillips.

ASSISTANT: Sorry, I didn't find any reservation on your name in our database to cancel your reservation.

USER: Ok, no issues. Thank you for informing me.

ASSISTANT: Thank you for reaching us, have a nice day.