You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know your name please?

USER: Sure, my name is Cynthia Baker.

ASSISTANT: Ok, how can I serve you today?

USER: As I have already taken appointment with doctor for health check up, but due to some issues it got cancelled. So I want to cancel my reservation can you help me with it please?

ASSISTANT: Sure, I am willing to help you.

USER: Thank you.

ASSISTANT: Please stand by I will check the existing reservation and get back to you.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting. We found a reservation on your name, shall I proceed for cancellation?

USER: Yes, please proceed.

ASSISTANT: Sure, your request for cancellation has been processed and your refund will be initiated with in 2 or 3 working days.

USER: Thank you for the assistance.

ASSISTANT: Thank you for opting us, have a nice day.