You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to heavy rains, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Yes, I can help you. Can you tell me your name for checking?

USER: Thank you. My name is Samantha Wright.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for contacting us.