You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Thank you, my name is Richard Thomas.

ASSISTANT: I found your reservation and successfully cancel your reservation.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.