You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, can you please provide me your name?

USER: Samantha Roberts.

ASSISTANT: Sorry, there is no reservation with your given name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.