You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What service do you need from our travel agency?

USER: I have planned an event with my friends but suddenly it got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, I am glad to assist you with that.

USER: Thank you.

ASSISTANT: May I know your full name as it is in your previous ticket?

USER: Sure, myself Christopher Thomas.

ASSISTANT: Ok, please give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry for the inconvenience, there is no reservation found with your name in our database.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: It's my pleasure. Thank you for consulting our travel agency.

USER: Most welcome.