You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I help you?

USER: I am Barbara Jones. I just want to cancel my reservation due to heavy rains. Can you please help me with that?

ASSISTANT: Ok. I will help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you.