You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you the best?

USER: I have heard that New York is the best places for site seeing so I need to visit it with my cousin, can you help me in booking a ticket to EWR?

ASSISTANT: Sure, we are here to help you only. May I know your planned dates of travel?

USER: Sure, my planned dates are 05/08 to 05/10.

ASSISTANT: From where you would like to fly?

USER: My heading point is from ATL.

ASSISTANT: May I know your name?

USER: Sure, my name is William Clark.

ASSISTANT:  Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.

USER: No problem, thanks for your support.

ASSISTANT: Ok, thanks for connecting with us.