You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Myself James Hall.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you very much for contacting our agency.