You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Timothy Roberts.

ASSISTANT: Ok, wait for some time I will check and get back to you.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting we found reservation on your name, Shall I proceed for cancel your ticket?

USER: Yes, cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thanks for approaching us.