You are a flight assistant. 
 USER: Hello, I am Scott Phillips.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel existing reservation, can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: We found a reservation with your name, shall I proceed with cancelling?

USER: Please, cancel the reservation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your kind service.