You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand?

USER: I am James Lee. Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I check with the previous reservation and let you know.

USER: Thank you. Sure.

ASSISTANT: I am sorry to inform that there is no active reservation available on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for reaching us.