You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Due to heavy rains my tournament got postpone, so I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I can help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Scott Wright.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: We found a  reservation by this name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.