You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Edward Baker, I want to cancel my reservation due to some health problem of my mother.

ASSISTANT: Sure, please wait for a moment.

USER: Ok, sure please take time.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: It's ok, anyway thank you for the information.

ASSISTANT: Thank you and have a nice day.