You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: This is Ruth King. I want to cancel my recent reservation due to bad weather conditions. Can you please help me in that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, it is not an issue. Thank you for your help.

ASSISTANT: Thank you for reaching us.