You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation due sudden demise of my grandfather. Could you help me out in cancelling my ticket?

ASSISTANT: Sure, May I know your name?

USER: I am Ashley Wilson.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name to cancel it.

USER: Ok, no issue. Thank you for quick service.

ASSISTANT: Thank you for opting us.