You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, due to the ongoing tornado at my destination. Can you help me with cancellation?

ASSISTANT: Sure, may I know your good name?

USER: Ok, my name is Joseph Rodriguez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: We found a reservation on your good name. It has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.