You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you in cancelling the ticket.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Ruth Roberts here.

ASSISTANT: Ok, please give me a minute.

USER: Sure.

ASSISTANT: Sorry to inform you, there is no reservation found with your name in our database.

USER: That's ok, no issues. Thank you for the information.

ASSISTANT: You are welcome. Thank you for reaching us.