You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Edward Hernandez.

ASSISTANT: How may I aid you?

USER: I want to cancel my reservation as I got a call from my hometown. Can you aid me with that?

ASSISTANT: Sure, I am gleeful to help you.

USER: Thank you for your kind response.

ASSISTANT: Please allow me a moment.

USER: Sure, have your time.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: Not an issue with that, it might be cancelled by my manager but he did not informed me yet. Anyways thank you for the information.

ASSISTANT: Thank you for approaching us.