You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for the day?

USER: Can you please cancel my reservation, due to sudden demise of my Grandfather?

ASSISTANT: Sure, may I know your name?

USER: My name is Emma Baker.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you.