You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: I am Sarah Roberts.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: Its ok, thank you.

ASSISTANT: Thank you for contacting us.