You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you at this moment?

USER: Can you help me in changing my recent reservation, as my exam is postponed?

ASSISTANT: Sure, may I know your good name please?

USER: I am Anna Scott.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no existing reservation found on your name in our records. Thank you for reaching us.

USER: That's ok, thank you.