You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I am Emily Carter. Owing an emergency, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, I will wait for your reply.

ASSISTANT: There is no reservation found with your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you.