You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Raymond Adams and I would like to cancel my recent reservation.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No issue. thank you for your assistance.

ASSISTANT: Thank you for reaching us.