You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please hold a moment, let me check your reservation and let you know.

USER: Sure, my name is Raymond Allen.

ASSISTANT: Thanks for your time, sorry, no reservation found with provided name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us.