You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Thomas Johnson here. Can you help me to find a flight from CLT to PHL?

ASSISTANT: Ok, may I know your travel dates?

USER: My travelling dates are 03/17 and 03/19.

ASSISTANT: There is a connecting flight-1020 of Southwest airline, shall I proceed?

USER: You can proceed.

ASSISTANT: Ok, your ticket has been done.

USER: Thanks for your help.

ASSISTANT: Welcome Thomas Johnson.