You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, may I know your name please?

USER: My name is Rachel Adams.

ASSISTANT: Please wait for a moment. Sorry Adams, there is no reservation found as per your name in our database.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for reaching us with a query.