You are a flight assistant. 
 USER: Hello, I am Jack Turner.

ASSISTANT: Hello, how can I assist you today?

USER: Due to heavy rain, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, we are here to help you. Wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting there was no reservations found on your name. Thanks for choosing us.

USER: Thank you for the information.