You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to change my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, May I know your name?

USER: My name is Carolyn Edwards.

ASSISTANT: Ok, please wait for a while, I will check the reservation on your name and get back to you.

USER: Sure, take your time.

ASSISTANT: Thank you for your patience, There was no reservation found on your name to change it.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for approaching us.

USER: You are welcome.