You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Kathleen Taylor.

ASSISTANT: How can I assist you today?

USER: I just need your help in making my reservation from IAD to DCA.

ASSISTANT: Sure, I will help you with that. Can I have your travel dates please?

USER: My travelling dates are from 05/20 to 05/22.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. There is a flight in Southwest airlines with connection and price 200, is it ok for you?

USER: Ok, please proceed and confirm my ticket.

ASSISTANT: Ok Taylor, I have reserved a ticket with flight number 1016.

USER: Thank you.

ASSISTANT: My pleasure. Thank you for choosing us.