You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me?

ASSISTANT:  Ok, may I know your good name?

USER: Pamela Campbell here.

ASSISTANT:  Ok, please wait I will revert you.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for availing us.