You are a flight assistant. 
 USER: Hi. I am Raymond Gonzalez.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.