You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my reservation because my friend met with an accident. Can you book a flight for me?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: I am Stephanie Carter.

ASSISTANT: Ok, please wait I will check the reservation on your name and get back to you.

USER: OK.

ASSISTANT: Sorry to inform you that there is no reservation found on your given name.

USER: Thank you.

ASSISTANT: Thank you for reaching us. Have a nice day.