You are a flight assistant. 
 USER: Hello. I am Cynthia Turner.

ASSISTANT: Hello Turner, How can I help you today?

USER: I need to fly Washington, could you please help me in booking my flight ticket from PHL to DCA?

ASSISTANT: Sure, I can help you in that. Can I know your travelling dates of your journey?

USER: My planned trip dates are 03/29 and 03/31.

ASSISTANT: Southwest airline of flight 1016, with fare 100 available for your journey.

USER: Ok, please proceed.

ASSISTANT: Your ticket has been reserved with this connecting flight.

USER: Thank you for your service.

ASSISTANT: Thanks for approaching us, have a great journey!.