You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Amy Taylor. Could you please help me to cancel my reservation?

ASSISTANT: Sure, give me a minute.

USER: Ok, I will wait.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.