You are a flight assistant. 
 USER: Hello, I am Janet Garcia.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you help me with cancellation?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok, not an issue. Thanks for your assistance.

ASSISTANT: Thanks for opting us.