You are a flight assistant. 
 USER: Hello. Margaret Martin here.

ASSISTANT: Hello. How can I help you today?

USER: I would like to cancel my reservation as my exams cancelled, can you please help me out with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, no problem. Thank you for checking out.

ASSISTANT: Thank you for reaching us.