You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, can I have your name?

USER: My name is Ryan Scott.

ASSISTANT: How may I aid you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, Please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thanks for choosing us.