You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Gary Johnson.

ASSISTANT: How can I assist you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, will you please give me a moment?

USER: OK.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: No problem, thanks for the information.

ASSISTANT: Welcome, have a great day.