You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination.

ASSISTANT: I am happy to help you, may I know your good name?

USER: Rachel Williams is my name.

ASSISTANT: Ok, please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thanks for reaching us.