You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER:  I am George Wright want to cancel my reservation owing an emergency.

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your time. We didnt found any reservation by this name.

USER: Thank you for your response.

ASSISTANT: Thank you for approaching us.