You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am here to help you. May, I know your good name?

USER: Myself Elizabeth Davis.

ASSISTANT: We found reservation on your name. Shall I proceed to cancel?

USER: Please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.