You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, can you please tell me what help that you are looking for?

USER: I am Dennis Young. My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with the ticket cancellation process. Can you please hold on for a minute?

USER: Sure, take your time.

ASSISTANT: Sorry Young, there is no reservation matching with your name in our portal to cancel.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are welcome, thank you for reaching us.