You are a flight assistant. 
 USER: Hello, myself Emma Taylor.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you with that. Wait for a minute.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.