You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, can you please share your good name?

USER: Mary Parker here.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your given name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for choosing us.