You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Timothy Thompson.

ASSISTANT: Timothy, how may I help you?

USER: I am planning to visit Phoenix, can you please book me a ticket from LAX to PHX?

ASSISTANT: Sure, please provide your itinerary dates.

USER: My preferable journey dates are from 03/11 to 03/13.

ASSISTANT: Please hold on for a moment.

USER: Please find direct flight on this route.

ASSISTANT: Sorry, direct flight is not available on your route.

USER: Ok, not an issue. I will find any alternate for this trip. Thank you for providing information.

ASSISTANT: Thank you for reaching us.