You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Scott Adams. I want to cancel my reservation.

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: That's ok.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you.