You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me with this?

ASSISTANT: Sure, I am here to help you. Can you help me with your name please?

USER: Thank you. My name is John Young.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our reservation database.

USER: Ok no issues, thank you for your information.

ASSISTANT: Thank you for reaching us.