You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best I can serve you for the day?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Myself James Wright here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time, sorry we did not find any reservation against your name.

USER: Not an issue. Thank you for the help.

ASSISTANT: Thank you for opting us.