You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know how best I can help you today?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: My name is Samantha Garcia.

ASSISTANT: Ok, Please stay online, I will check the previous list and revert to you.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you.