You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I do for you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Samantha Turner.

ASSISTANT:  Sorry, no reservation found on your given name in our database to cancel it.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for contacting us.