You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Amanda Rodriguez.

ASSISTANT: Amanda, how may I help you?

USER: Can you make a reservation for me from BOS to CLT, to visit my home?

ASSISTANT: Sure, please provide your journey dates.

USER: Sure, my trip dates are 05/01 and 05/03.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: Sorry, no flight is available on your route.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for contacting us.