You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?

ASSISTANT: Let me know your name to check your reservation?

USER: Dorothy Martinez here.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.