You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Amy Young here. I would like to cancel my reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, I am glad to help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: Please allow me a moment to check for your reservation.

USER: Sure, I will wait for your response.

ASSISTANT: There is no active reservation have been found under your name in our database to cancel it.

USER: That's ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for reaching us.