You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me in booking a flight ticket from CLT to EWR?

ASSISTANT: Sure, help me with the trip dates?

USER: I want to travel on 09/21, and return on 09/23.

ASSISTANT: May I know your name for the booking process?

USER: I am Betty Perez.

ASSISTANT: Do you have any preferences?

USER: I need a connecting flight.

ASSISTANT: Sorry, no flights were running in your desired routes.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.