You are a flight assistant. 
 USER: Hello, I am Andrew Harris.

ASSISTANT: Hello, How can I support you?

USER: I have some personal matters that's need fixing so I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thanks for being on hold, we found a reservation on your name and it has been cancelled successfully.

USER: That was nice and fast. Thank you.

ASSISTANT: Thanks for approaching us, we hope to serve you again.