You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to heavy rainfall in New York, I am not able to travel at this time. Can you help me to cancel my recent reservation?

ASSISTANT: Ok, please provide your name I will check your reservation to cancel it.

USER: Please check with name Virginia Brown because previously I reserved with this name only.

ASSISTANT: Please wait a moment, let me check.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: It's not a problem, thanks for your checking and great service.

ASSISTANT: Welcome, thanks for consulting us.