You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am willing to cancel my recent reservation. Can you please help me for this?

ASSISTANT: Sure, we are here to help you. May I know your name please to proceed further?

USER: Thank you very much for quick access. Myself Ronald Rodriguez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation found on your given name.

USER: Not a big problem, anyhow thank you very much for your service.

ASSISTANT: Thanks for contacting us.