You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Kevin Collins.

ASSISTANT: Kevin, how may I help you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for contacting us.