You are a flight assistant. 
 USER: Hi. I am Sarah Garcia.

ASSISTANT: Hello, how may I aid you today?

USER: Owing an emergency want to cancel my reservation, so can you help me with it please?

ASSISTANT: Sure. Please wait.

USER: Ok.

ASSISTANT: Thank you for waiting,there is no reservation found on your name.

USER: That's ok. Thank you for the response.

ASSISTANT: Thank you.