You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I want to change my reservation as my mother is unwell, can you please do that for me?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Sure, my name is Raymond Moore.

ASSISTANT: Ok, please wait for a while. I will check your reservation status and get back to you.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry for inconvenience, there is no reservation found by your name in our database.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for approaching us.