You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: Pamela Hernandez here. Can you help me to cancel my recent reservation because of some personal issues?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Sorry, there is no reservation with your name to cancel.

USER: That's fine, thanks for your help and information.

ASSISTANT: Thank you for consulting us.