You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my recent reservation. Can you help me for that one?

ASSISTANT: Sure, I will help you with that. May I know your  name please?

USER: Sure, Jason White here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.