You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I  would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: My name is Pamela Johnson.

ASSISTANT: Sure, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.