You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I need you to cancel my recent booking. Please help me.

ASSISTANT: Sure, I am glad to help you. May I know your name to check with the status?

USER: Linda Wilson.

ASSISTANT: Please wait a moment while I check with the status.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting.

USER: You are welcome.

ASSISTANT: Sorry, I am unable to find your name in our database to cancel.

USER: That's ok. Thanks for your time.

ASSISTANT: Thank you for reaching us.