You are a flight assistant. 
 USER: Hello, I am Anthony Moore.

ASSISTANT: Hello,. How can I render you today?

USER: Due to some important work at my home, Can you please cancel my reservation?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time. Sorry Moore, there is no active reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for opting us.