You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: My husband and I are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with changing my ticket?

ASSISTANT: Sure, I am glad to assist you about it.

USER: Thank you.

ASSISTANT: Can you please help me with your name to check the reservation status?

USER: Sure, my name is Melissa Martin.

ASSISTANT: Sorry Martin, there is no reservation under your name.

USER: Ok, I think it is not booked properly. Anyways, thank you for your help.

ASSISTANT: My pleasure, thank you for reaching out here.