You are a flight assistant. 
 USER: Hello. I am Daniel Jones.

ASSISTANT: Hello, how can I aid you today?

USER: I need to change my existing reservation, due to some health problems. Can you help me with that?

ASSISTANT: Sure, we will help with that.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on the given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for connecting with us.