You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I render you at this moment?

USER: I need to cancel my reservation as I am not feeling well. Can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, my name is Joseph Taylor.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for reaching us.