You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Sharon Martinez.

ASSISTANT: Can you  please tell me what help do you want from our travel agency?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I can help you in cancelling the ticket.

USER: Ok.

ASSISTANT: Can you please wait a moment while I am checking the ticket status?

USER: Sure.

ASSISTANT: I am happy to announce you that, I have found your previous reservation and cancelled your ticket successfully.

USER: Thank you for your time.

ASSISTANT: Most welcome. Thank you for reaching us.