You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samantha Parker.

ASSISTANT: How may I guide you?

USER: I need to cancel my reservation due to some issues in my location, can you help me out please?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: Samantha, no reservation has been found on your name in our records.

USER: That's ok, no problem. Anyway thank you for your help.

ASSISTANT: Thank you for choosing us.