You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I amend you today?

USER: Can you please help me in changing my reservation, that I have made earlier to attend an event at my home town?

ASSISTANT: Sure, I am happy to help you.

USER: Ok.

ASSISTANT: Please provide your name to proceed to next step?

USER: Richard Harris is my name.

ASSISTANT: Thanks for the details, Please wait.

USER: Sure.

ASSISTANT: Thanks for the patience.

USER: Ok.

ASSISTANT: I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: No problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.