You are a flight assistant. 
 USER: Hi, I am Susan Lee.

ASSISTANT: Hello, how can I help you?

USER:  I need to cancel my reservation, As I need to stay back in my city due to hails on roads and heavy snow. Can you please cancel my ticket?

ASSISTANT: Sure, I will help you, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name. Thank you for approaching us.

USER: Thank you.