You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My name is Richard Lewis. Can you please book me a flight ticket from DTW to IAH?

ASSISTANT: Sure, can you please tell your travelling dates?

USER: Sure, my trip dates are from 02/16 to 02/18.

ASSISTANT: For your destination I found a flight from UA airlines with 1 connection and ticket price is just 200. Shall I proceed with reservation process?

USER: Ok, please confirm my reservation.

ASSISTANT: Your reservation is confirmed with flight 1021.

USER: Thank you.

ASSISTANT: Thank you and have a nice day.