You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you at this moment?

USER: Due to some financial issues. I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Surely, I will help you. Can you please wait for a moment?

USER: Sure, take your time.

ASSISTANT: May I know the name on which you have done the booking?

USER: Sure, my name is Ryan Roberts.

ASSISTANT: Sorry, there is no reservation showing on your name in our records.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: You are welcome. Thank you for opting us, have a nice day.