You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Janet Miller.

ASSISTANT: How can I aid you today? Thanks for sharing your name.

USER: I want to cancel my recent reservation, due to health issue. Can you help me out?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time. We found a reservation with your name. Shall I cancel it?

USER: Sure, cancel my reservation.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us.