You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I best serve you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Can I know your good name to proceed further?

USER: Carol Gonzalez here.

ASSISTANT:  I am very sorry to inform you that there is no reservation found under your name in our database.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for choosing us.