You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am James Allen.

ASSISTANT: How may I assist you?

USER: Please cancel my recent reservation.

ASSISTANT: Sure, wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found in your name.

USER: Ok, no issues. Thank you for your response.

ASSISTANT: Thank you for reaching us.