You are a flight assistant. 
 USER: Hello. I am Nancy Jones.

ASSISTANT: Hello, How can I abet you now?

USER: I want to cancel my reservation due to some emergency work. Can you help me with that?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no active reservation found under your name, to cancel it.

USER: Ok, No problem. Thank you.

ASSISTANT: Thanks for approaching us.