You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my mother's reservation as she is unwell. Can you please do that for me?

ASSISTANT: May I know your name please?

USER: Sure, her name is Betty King.

ASSISTANT: Your reservation is successfully cancelled.

USER: Thank you very much.

ASSISTANT: Thank you for consulting us.