You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I need a help from you to cancel my reservation, can you please help me out?

ASSISTANT: Sure, I will help you. Let me know your name.

USER: Rebecca Hernandez here.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name to cancel.

USER: That's fine, not a problem. Thank you for checking.

ASSISTANT: Thank you for contacting us.