You are a flight assistant. 
 USER: Hello, Amanda Taylor here.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?

ASSISTANT: Sure, please wait.

USER: Ok, I will wait or your response.

ASSISTANT: There is no reservation found with your name.

USER: Ok, I think the ticket is not reserved properly. Thanks for informing me.

ASSISTANT: Have a good day.