You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy rains, I could not travel to New York. Can you please cancel my reservation?

ASSISTANT: Sure, please be on hold. Can you please provide me your name to check the reservation status?

USER: Please check with the name Catherine Adams.

ASSISTANT: There is no reservation found under your name, Adams.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.