You are a flight assistant. 
 USER: Hello. I am Jacob Hill.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation as my plan to go for an adventure trip got cancelled. Can you help me?

ASSISTANT: Sure, I am here to help you. Please wait, let me check your reservation status in our database.

USER: Ok.

ASSISTANT: Jacob Hill, I found your reservation and I cancelled it successfully.

USER: Thanks for your support.

ASSISTANT: You are welcome and thank you for contacting us.