You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Melissa Jones. My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Yes, I can help you. Sorry to inform you that there is no reservation found on your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for consulting us.