You are a flight assistant. 
 USER: Hello. Myself Nicholas Garcia.

ASSISTANT: Hello, how may I support you today?

USER: I just want to cancel my recent reservation due to some health issues, can you help me in that?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: Please hold for a while.

USER: I will wait for your response.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for opting us.