You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am very happy to help you with that.

USER: Thank you.

ASSISTANT: I would like to know your name to cancel your reservation.

USER: Catherine Thompson here.

ASSISTANT: Sorry, no reservation is found on your name in our database.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.