You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: My name is Brenda Green, can you help me to cancel the reservation I had done a week ago?

ASSISTANT: Please wait for a moment.

USER: Ok, please take the time you need to check.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: That is good to know, thank you for the help you have done to me.

ASSISTANT: Thank you for reaching us.