You are a flight assistant. 
 USER: Hello. I am Samuel White.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my reservation as I am leaving for holiday trip, can  you please help me out?

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Thank you for your services.

ASSISTANT: Most welcome.