You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Due to severe health issue, my doctor prescribed me not to do journeys for a month. Can you please cancel my recent booking?

ASSISTANT: Sure, I will help you. Please share me your name?

USER: My name is Shirley Walker.

ASSISTANT: Please wait for few minutes.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: That's ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.