You are a flight assistant. 
 USER: Hi, I am Emily Hall.

ASSISTANT: Hello, how can I help you?

USER: I want to book a flight ticket to New York on 02/03 and return on 02/05. Can you help me with it?

ASSISTANT: Sure, I am here to help you. May I know your journey codes please?

USER: Journey codes are DTW-JFK.

ASSISTANT: Ok, do you need any connection?

USER: I need a direct flight.

ASSISTANT: Thank you for your details, sorry to say no flights found with your details.

USER: That's ok, thanks for the help.

ASSISTANT: Thank you for reaching us, have a nice day.