You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Donald Hernandez.

ASSISTANT: What can I do for you today?

USER: Can you help me in booking from MSP to DCA, as there is a sports meet to attend?

ASSISTANT: Sure, please share your travelling dates.

USER: My journey dates are Nov 16 to Nov 18.

ASSISTANT: May I know your connection limit please?

USER: I need a direct flight.

ASSISTANT: Ok, do you prefer economy or business class?

USER: No.

ASSISTANT: Ok, we found a connecting flight, are you comfortable to travel?

USER: No, I need a direct flight.

ASSISTANT: Sorry, we could not found direct flight at this moment.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.