You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me out in cancelling my recent reservation? As my health is not good to do journeys.

ASSISTANT: Sure, I am here to help you. Could you please share your name to proceed?

USER: My name is Helen Carter.

ASSISTANT: Please wait for a moment to check your details.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Oh! May be my friend has already cancelled it.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you so much anyways.