You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: To get a membership in the The Billy Graham library, I want to go to Charlotte on 09/22. Will you help me in this booking to CLT?

ASSISTANT: Ok, please let me know your source airport code.

USER: I have to start from JFK.

ASSISTANT: When would you like to return?

USER: I will return on 09/24 from Charlotte.

ASSISTANT: Ok, do you need any connections in between?

USER: With 1 connection.

ASSISTANT: Ok, we found an Hawaiian airline with flight number 1012 available for you. The fare is 100.

USER: Ok. Proceed with booking.

ASSISTANT: May I know your name to proceed?

USER: I am Margaret Robinson.

ASSISTANT: Your booking has been done.

USER: Thank you for your service.

ASSISTANT: Thank you for choosing us.