You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I assist you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, May I know your name?

USER: I am Dorothy Clark.

ASSISTANT: Ok, please wait.

USER: Ok,.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you.