You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Pamela White.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.