You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you please help me in changing my existing reservation?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Can I have your name please?

USER: My name is Betty Phillips.

ASSISTANT: Wait a moment please.

USER: Sure, take your time.

ASSISTANT: Betty Phillips., we haven't found any reservation under your name in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.