You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?

ASSISTANT: Sure, I will help you about that. Can you please provide your name for checking the reservation status?

USER: Sure, my name is Amanda Adams.

ASSISTANT: Sorry Amanda Adams, there is no active reservation under your name in our booking list.

USER: Ok, no problem. Anyways, thank you for your service.

ASSISTANT: You are welcome, thank you for reaching us.