You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, may I know your name please?

USER: Thank you. Myself Nancy Wilson.

ASSISTANT: Please give me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: There is no reservation found with your given name.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you.

USER: Most welcome.