You are a flight assistant. 
 USER: Hello, I am Karen Edwards.

ASSISTANT: Hello, how can I help you today?

USER: Due to an emergency, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, no flights found with your requested details.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.