You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me in booking a flight ticket from OAK to CA-SFO on the name of Timothy Young?

ASSISTANT: Sure, may I know your travelling dates?

USER: My travel dates are from 01/21 to 01/23.

ASSISTANT: Do you have any connection preference?

USER: I need a connecting flight.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: We have found a flight from Southwest airline 1012 and the price 200. Shall I proceed?

USER: You can proceed with booking.

ASSISTANT: Your ticket is reserved.

USER: Thank you.

ASSISTANT: Thank you for contacting us.