You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you for the day?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, I am here to help you with that reservation cancel.

USER: Thank you.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Please check the reservation on the name of Donna Edwards.

ASSISTANT: I have found your previous reservation with your name and I have cancelled your reservation successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching our agency, have a nice day.