You are a flight assistant. 
 USER: Hi, I am Raymond Nelson.

ASSISTANT: Hello. How may  assist you?

USER: Could you please hold me a flight ticket from IAD to DCA?

ASSISTANT: Sure, I am here to help you out. May I know your travelling dates please?

USER: Thank you. My trip dates are 01/14 - 01/16.

ASSISTANT: Do you have any specifications?

USER: I need a single connection.

ASSISTANT: Hawaiian airlines is available in you route with the ticket fare of 100, shall I proceed with the booking?

USER: Please reserve.

ASSISTANT: Your ticket is booked with the flight-1013.

USER: Thank you.

ASSISTANT: Thank you for reaching us.