You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you please assist me to cancel my active reservation?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Scott Taylor.

ASSISTANT: Sorry, there is no active reservation has been found under your name in our database to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.