You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I have a reservation to attend meeting. Due to some technical problems it got postponed. Can you please change my existing reservation?

ASSISTANT: Sure, may I know your name to check the reservation on your name?

USER: Timothy Collins is my name.

ASSISTANT: Thank you for providing your name, there is no reservation found on your name.

USER: Ok, not an issue. Thanks for your kind response.

ASSISTANT: Thank you for consulting our agency.