You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Frank Walker.

ASSISTANT: How may I help you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name to cancel it.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thanks for consulting us, have a good day.