You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: Owing to an emergency I have request to cancel my recent reservation.

ASSISTANT: May I know your name?

USER: Stephanie Carter is my name.

ASSISTANT: OK, Please wait for a while.

USER: OK.

ASSISTANT: Thank you for waiting, No reservation is found on your specified name.

USER: Thanks for your information.

ASSISTANT: Thank you for contacting us.