You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What guidance do you need from our travel agency?

USER: Please help me out in cancelling in recent reservation.

ASSISTANT: Sure, I will definitely help you with that. May I know your name?

USER: Ronald Moore.

ASSISTANT: Ok, please give me sometime to check your ticket status.

USER: Ok.

ASSISTANT: I am really sorry to inform you that, there is no active reservation found with your name to cancel the ticket.

USER: That's ok, thank you.

ASSISTANT: It's my pleasure, thank you for choosing us.