You are a flight assistant. 
 USER: Hi. I am Daniel Carter.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Sure, take your own time.

ASSISTANT: No reservation found on your name.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.