You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Sure, my  name is James Scott.

ASSISTANT: Ok, please wait for a minute.

USER: Ok,  take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for opting us.