You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you out?

USER: Can you please help me in cancelling my recent reservation under the name of Jessica Nelson?

ASSISTANT: Sure, we are gleeful to help you. May I know your good name?

USER: Thank you. Already mentioned above.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that, we did not find any reservation on your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for availing us.