You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I am Carolyn Martinez from Austin.

ASSISTANT: Welcome to flight booking agency Martinez.

USER: Thanks, I want to change my travel dates in my previous reservation, due to some problems I am unable to travel those dates so can you please help me with that?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Ok.

ASSISTANT: We regret that, there is no reservation with your name in our records.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us, have a great day.