You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you assist me with that?

ASSISTANT: Sure, may I know your name to check the reservation list?

USER: I am Pamela Miller.

ASSISTANT: Sorry Pamela Miller, there is no active reservation on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you.