You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Please help me out in cancelling my recent reservation.

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Cynthia Scott is my name.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT: I found your reservation and successfully cancelled it.

USER: Thank you.

ASSISTANT: Thank you for reaching us.