You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What service do you want from our ticket booking agency?

USER: I want to cancel my recent reservation, due to some health issue. Can you help me?

ASSISTANT: Yes, I can aid you in the ticket cancellation process.

USER: Thank you.

ASSISTANT: Ok, please provide me your full name to check the ticket status.

USER: Sure, I am Janet Rodriguez.

ASSISTANT: Sorry for the trouble which we have caused to you, there is no reservation found with your name to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: You are welcome. Thank you for connecting with our ticket booking agency.