You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Brenda Campbell, Can you help me in cancellation of my recent reservation because heavy rains I will not able to reach the airport?

ASSISTANT: Sure, I will help you.

USER: Ok, thank you for that.

ASSISTANT: Please give me a minute, I will check the reservation status.

USER: Ok, I will wait for your response.

ASSISTANT: Brenda, there is no reservation available on your name.

USER: That's ok, no need to worry. May be I did not check out at the reservation portal. Thank you for assisting me.

ASSISTANT: Thank you for reaching us.