You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you now?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Sure, I will help you with cancellation. May I know your good name?

USER: Nancy Adams here.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day ahead.