You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you now?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Ok, may I know your name to check with availability of your previous booking?

USER: My name is George Phillips.

ASSISTANT: Please allow me to check with your reservation status for a moment.

USER: Ok, I will wait.

ASSISTANT: I am very apologetic to say, but there is no active reservation by your name in the reservation list.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for choosing our agency.