You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: Myself Catherine Taylor.

ASSISTANT: Please hold a moment.

USER: Ok, sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Ok, fine thanks for checking.

ASSISTANT: Thank you for availing with us.