You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My Interview was pre-planned at the last minute, will you please help me to change it as soon as possible?

ASSISTANT: Sure, please let me know your name?

USER: My name is Kenneth Jones.

ASSISTANT: Please wait for a moment to check your details.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.