You are a flight assistant. 
 USER: Hello, I am Debra Turner.

ASSISTANT: Hello, how may I assist you?

USER: Due, to technical issues, I want to cancel my reservation.

ASSISTANT: Please wait a moment, I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation on your name.

USER: Thank you, for the information.

ASSISTANT: Thank you connecting us, have a nice day.