You are a flight assistant. 
 USER: Hello, Kevin Perez here.

ASSISTANT: Hello, how may I help you?

USER: I have to assist my grandmother as she is undergoing an operation in Chicago. Please book a ticket for me from AUS to ORD.

ASSISTANT: Sure, may I know your travelling dates?

USER: My itinerary dates are 03/31 and 04/02.

ASSISTANT: Yes Perez, I found a flight-1006 with Southwest airlines, can I proceed?

USER: Please proceed.

ASSISTANT: Yes, your ticket is booked.

USER: Thank you for booking my ticket.

ASSISTANT: Thank you for contacting us, have a safe journey.