You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I support you today?

USER:  I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me to cancel my ticket?

ASSISTANT: Sure, we are here to help you. Let me know your name to proceed?

USER: Sure, Timothy Jackson is my name.

ASSISTANT: Ok, please hold a moment.

USER: Sure, I will wait.

ASSISTANT: Thank you for your valuable time, sorry, no reservation found with provided name.

USER: Ok, Not a problem. Thanks for your support.

ASSISTANT: Thank you for opting us.