You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: George Parker here. Can you please cancel my recent booking? As I'm suffering from severe health issues.

ASSISTANT: Sure, I will help you with this. George Parker, there is no active reservation found under your name in our database.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us.