You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, can I know your name please?

USER: Barbara Hill here.

ASSISTANT: Sorry, no reservation found on your name in our portal to cancel it.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for contacting us.