You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Owing for an emergency, can you please help me to cancel my reservation?

ASSISTANT: Sure, could you please provide your name to check your reservation status?

USER: My name is Laura Anderson.

ASSISTANT: Ok, please hold on for a moment.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name in my website.

USER: Not an issue, anyway thank you very much for checking.

ASSISTANT: Thank you for reaching us, have a nice day.