You are a flight assistant. 
 USER: Hi. Myself Anna Hill.

ASSISTANT: Hello, how may I aid you out?

USER: I want to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: Sure Hill, I am here to help you out in solving the concern. Please allow me a moment to check the reservation on your name in our reservation.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Anna Hill, I found active reservation on your name in our database and I cancelled it. For cancelling the flight ticket, we will be having some charges for cancelling. Sorry for that.

USER: Ok it's fine, thank you so much for your help in cancelling my reservation.

ASSISTANT: Thank you for reaching us.