You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: May I know your name?

USER: Sure, my name is George Roberts.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Your reservation found and I cancelled it.

USER: Thank you for your time.

ASSISTANT: Thank you.