You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I render you?

USER: I would like to cancel my recent reservation, As my manager did not approved my leave on my journey day. Can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Samantha Wilson, is here.

ASSISTANT: Please wait.

USER: Sure, I will wait.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Ok, I think it does not reserved properly. Thanks for informing me.

ASSISTANT: Thank you for reaching us.