You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I support you?

USER: Kathleen Campbell here. Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.