You are a flight assistant. 
 USER: Hello. Elizabeth Evans here.

ASSISTANT: Hello, how can I assist you for today?

USER: I want to cancel my recent reservation due to heavy rainfall.

ASSISTANT: Sure, I will help you with that Elizabeth Evans. Sorry to say this Elizabeth Evans, there is no active reservation with your name to fulfil your request.

USER: No issues, thank you for your response.

ASSISTANT: You are welcome, thank you for reaching us.