You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Sure, I am Scott Wilson.

ASSISTANT: Here, I found a active reservation on your name and I have cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.