You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I need to cancel my reservation which I have done to attend a musical concert but it got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status. May I know your name please?

USER: Sure, myself Edward Smith.

ASSISTANT: Smith, there is no any active reservation with your name in my database.

USER: Oh! It might be cancelled already. Anyway, thank you for your time.

ASSISTANT: It's my pleasure, have a nice day.

USER: Most welcome.