You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Kimberly Turner.

ASSISTANT: How can I be your helping hand today?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for reaching us.