You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please cancel my reservation?

ASSISTANT: Sure, we are here to help you. Can I have your name to track your details?

USER: Sure, I am Stephanie Rodriguez.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Thanks for being on hold, no reservation was found on your name in our database.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for choosing us.