You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: Joseph Clark here.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: We found a reservation on your name. Shall I proceed to cancellation?

USER: Yes, please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.