You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Joseph Scott.

ASSISTANT: How may I help you out?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I will help you in cancelling the ticket.

USER: Thank you.

ASSISTANT: Sorry, there are no reservations found.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us.