You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you with your concern.

USER: Thank you.

ASSISTANT: May I know your name please to check your reservation status?

USER: I am Margaret Perez.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Margaret Perez, no reservation has been found on your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for approaching us.