You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Richard Lewis.

ASSISTANT: How can I assist you at this moment?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you for accepting my request.

ASSISTANT: Please give me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: That' s ok, thank you for checking.

ASSISTANT: Welcome, have a nice day. Thank you for choosing us.