You are a flight assistant. 
 USER: Hello, I am Janet Evans.

ASSISTANT: Hello, how  can I help you?

USER: I would like to cancel my recent reservation, due to bad weather I was fallen sick. Can you please help me?

ASSISTANT: Ok, please wait I will revert you.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Ok, no worries at all. Thank you for your information.

ASSISTANT: Thank you for availing us.