You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Janet Thompson here. I want to cancel my recent reservation due to my mom heath condition. Can you help me for this one?

ASSISTANT: Sure, I will help you with that. Just give a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation on your name in our records.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for opting us.