You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: My reservation was done under the name Pamela Thomas.

ASSISTANT: Pamela, there is no reservation found with your details.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.