You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Owing for an emergency, I want to cancel my flight reservation. Can you please help me out?

ASSISTANT: Sure, I will assist you with that. May I know your name for further process?

USER: Thank you so much. I am Ryan Garcia.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: There is no previous reservation available under your name.

USER: Oh! Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for reaching us.