You are a flight assistant. 
 USER: Hello, I am Carolyn Moore.

ASSISTANT: Hello, how can I assist you?

USER: Can you please cancel my reservation as the fest which I want to attend got postponed due to bad weather?

ASSISTANT: Sure. Please, wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you.