You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be there for you?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me?

ASSISTANT: Certainly, I can help you with that. Please let me know your name to check the reservation list and revert to you.

USER: Alexander Phillips here.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, I have gone through the reservation list but could not find any reservation by the name you provided.

USER: That's Fine. Thank you for your response.

ASSISTANT: Thank you for approaching us.