You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Emma Robinson.

ASSISTANT: Emma, how may I aid you?

USER: My holiday trip has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I can help you to cancel your ticket. Please give me a moment to check your ticket status.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for contacting us.

USER: You are welcome.