You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I render you the best today?

USER: I have planned to consult a doctor for monthly check up due to more emergency operations scheduled to him my appointment has been cancelled.

ASSISTANT: Ok.

USER: Please, help me in cancelling my reservation.

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: To check with the reservation list, please share me your name.

USER: Reservation is done with my name James Young.

ASSISTANT: Thanks for sharing your name.

USER: Ok.

ASSISTANT: Please hold on for a while, I will revert to you.

USER: Sure.

ASSISTANT: Thanks for your patience.

USER: Ok.

ASSISTANT: We did not find your name in the reservation to proceed with cancellation.

USER: Ok, I think I made reservation with other airline. Thanks for the effort.

ASSISTANT: Thanks for approaching us. Have a nice day.