You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my reservation as my plan to visit my home is cancelled. Can you help me with that?

ASSISTANT: Ok, please mention your name to proceed further.

USER: My name is Nancy Baker.

ASSISTANT: Please wait a moment I will check.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation been found on your to cancel. Sorry for the inconveniences caused.

USER: Thank you for the information.

ASSISTANT: Thank you for choosing our agency.