You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kathleen Young.

ASSISTANT: How may I assist you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please wait for a minute.

USER: Ok, take your time.

ASSISTANT: I could not find any flight with your name in our database.

USER: Ok, no problem.

ASSISTANT: It's my pleasure.

USER: Thank you for your information.