You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Jennifer Taylor and wants to cancel the reservation due to heavy snow-storm to start my journey.

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Please, stay online. I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: Thank you for your valuable time. We have found a reservation on your name.

USER: Fine.

ASSISTANT: Shall I cancel it?

USER: Yes, cancel it.

ASSISTANT: Your reservation is cancelled.

USER: Thank you for your assistance.

ASSISTANT: Thank you for reaching us, have a good day.