You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: I am Kimberly Thomas.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok fine, thanks for your response.

ASSISTANT: Thanks for approaching us.