You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I am Raymond Smith. Can you help me in cancelling my recent reservation?

ASSISTANT: Sure Raymond Smith, I am here help you out. Please allow me a moment.

USER: Ok.

ASSISTANT: There is active reservation on your name in our data and can I cancel it?

USER: Sure, you can proceed with cancellation.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your kind service.

ASSISTANT: Thank you for reaching us.