You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me for cancellation?

ASSISTANT: Sure, we are perky to help you. May I know your good name?

USER: Sure, I am Brenda Parker.

ASSISTANT: Please be on hold.

USER: Ok, I will wait.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for availing us.