You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Michelle Johnson here. I want to cancel my reservation due to heavy rain fall, so can please help me in this issue?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name in the database.

USER: No issues, thank you for checking in your database.

ASSISTANT: Thank you for reaching us.