You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I would  like to cancel my recent reservation as my aunt is in hospital regarding her health issues.

ASSISTANT: On whose name did you reserved the ticket?

USER: I am Jacob Baker. Ok, please check with my previous reservation and let me know the status..

ASSISTANT: Please wait a while I will check and infirm you.

USER: Sure, take your time.

ASSISTANT: As per your request the reservation was cancelled.

USER: That's great, thank you for assisting me.

ASSISTANT: Thank you for contacting us.

USER: Have a nice day.