You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Raymond Gonzalez.

ASSISTANT: How can I assist you?

USER: Due to severe earthquake at my place, I couldn't able to travel. Please help me in cancelling my reservation.

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: I found your reservation and I have successfully cancelled it.

USER: Thank you for your assistance.

ASSISTANT: Thank you for choosing us.