You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I support you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I'll try to help you in cancellation.

USER: Thank you.

ASSISTANT: Please let me know your name to check the reservation status.

USER: Sure, I am Kimberly Carter.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, we did not found any reservation by your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your kind help and support.