You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Pamela Mitchell. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: That's ok, thank you for your information.

ASSISTANT: Your welcome.