You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I am Timothy Harris.

ASSISTANT: Yes Harris.

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.

USER: Ok, sure.

ASSISTANT: Harris, but there is no any active reservation with your name in my database.

USER: Ok, fine thank you for checking.

ASSISTANT: It's my pleasure.