You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my recent reservation due to my health issue, so can you help me with this?

ASSISTANT: Sure, please share your good name?

USER: My name is Eric Harris.

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Not a problem, thanks for checking.

ASSISTANT: Thank you.