You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. Any assistance required ?

USER: As my movie shooting was cancelled. I want to cancel my resent reservation. Can you be my helping hand in cancelling my ticket?

ASSISTANT: Please provide your name ?

USER: I am Steven Harris.

ASSISTANT: I regret, there is no reservation by name Steven Harris.

USER: Ok, no issues.

ASSISTANT: Thanks.

USER: Thank you for your help.