You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is George Taylor.

ASSISTANT: How may I guide you?

USER: I couldn't  manage my expenses at New York. Please cancel my resent reservation.

ASSISTANT: Sure, please wait a moment.

USER: Sure, take your time.

ASSISTANT: George, no reservation has been found on your name in our records.

USER: Its ok, thank you for your information.

ASSISTANT: Thank you for choosing us.