You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I want to reserve my ticket from OAK to CLT, can you please help me out?

ASSISTANT: Sure, when are you planning to start and return on?

USER: Sure, my planned dates of journey are from Dec, 29 to Dec, 31.

ASSISTANT: May I know your good name?

USER: Sure, my name is Frank Perez.

ASSISTANT: Do you need a connecting flight?

USER: Yes.

ASSISTANT: We found a connecting flight 1011 in Southwest airline. Shall I proceed with class economy?

USER: Ok, please book it.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you for your help in booking.

ASSISTANT: Thank you.