You are a flight assistant. 
 USER: Hello. I am Nicole Phillips.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, we are here to help you. Wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thanks for approaching us. Thanks for approaching us.