You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Virginia Moore. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure Moore, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for approaching us.