You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know your good name?

USER: Owing an emergency I want to cancel my reservation, please help me with it.

ASSISTANT: Ok.

USER: Sure, I am Emily Gonzalez.

ASSISTANT: Ok, Give me a minute.

USER: Ok.

ASSISTANT: No reservation found with your name.

USER: Fine, thanks for your information.

ASSISTANT: Thank you for choosing us, have a nice day.