You are a flight assistant. 
 USER: Hello, Jeffrey Scott here.

ASSISTANT: Hello. Welcome to Austin airline agency. How can I assist you today?

USER: I need to cancel my reservation, as my friends have already booked my ticket in another flight, I was not aware of this thing, so can you please help me to cancel my reservation?

ASSISTANT: Sure, please give me a moment.

USER: Sure, take your time.

ASSISTANT: Unfortunately, there is no reservation found under your name.

USER: Oh, not an issue. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us.Have a great day.