You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you please cancel my reservation, due to bad weather conditions?

ASSISTANT: Sure, I am happy to help you. May I know your good name?

USER: Thank you and my name is Linda Brown.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for choosing us.