You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I support you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me for booking?

ASSISTANT: Sure, may I know your good name? Please wait for a while. I will check the reservation status.

USER: My name is Sharon Hill. Sure.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for connecting with us.

USER: Thanks for your information.