You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: May, I know your good name.

USER: I am James Smith.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.