You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I am Stephanie Harris.

ASSISTANT: Yes, Stephanie Harris nice to meet you.

USER: Due to bad weather, I want to cancel my reservation can you help me with that?

ASSISTANT: Sure. Actually, there is no reservation found on your name.

USER: Ok, no issues. Thank oyu.

ASSISTANT: Ok, thank you for choosing us.