You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, may I know your name please?

USER: My name is Michael Mitchell.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for choosing us.