You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Joshua Phillips.

ASSISTANT: How may I aid you today?

USER: I need to book a direct flight as my grandmother is hospitalized at Austin and I want to see her. So, can you help me?

ASSISTANT: Sure, help me with the travel dates?

USER: I will go on 11/02 and intend to return back ion 11/04.

ASSISTANT: Can I have your airport codes?

USER: Yes, my preferable airport codes are from LAX to AUS.

ASSISTANT: We have found a connected flight with JetBlue airlines, flight number 1025 and the fare of 100. Shall I proceed?

USER: No, I need a direct flight.

ASSISTANT: Ok.

USER: Thank you.

ASSISTANT: Thanks for opting us.