You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Emily Wright here. I want to cancel my ticket due to family issues.

ASSISTANT: Sure, I am here to help you for this. Let me check your reservation status in our database.

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name.

USER: No problem, thank you.

ASSISTANT: Thank you very  much for approaching our agency.