You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you please cancel my reservation?

ASSISTANT: How may I serve you at this moment? Sure, may I know your good name please?

USER: My name is Edwards Martinez.

ASSISTANT: We found a recent reservation on your name in our records and I have cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.