You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Amy Brown. I want to cancel my ticket which was booked to New York, Please help me.

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found with your name to proceed for cancellation.

USER: Thank you for information.

ASSISTANT: Thank you for reaching us.