You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you now?

USER: I need to cancel my recent reservation due to an emergency, can you please help me out?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: For checking your reservation status, we need to know your name. So, please forward me your name.

USER: Sure, my name is Sharon White here.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us, have a good day.