You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to an emergency I need to cancel my reservation. Can you please cancel my existing flight reservation?

ASSISTANT: Sure, provide me your good name, to check the details.

USER: Kevin Carter is my name.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no problem.

ASSISTANT: Thank you, for reaching us.

USER: Thanks for your information.