You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you today?

USER: I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you please help me in that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: It will be helpful to me if you please provide me your good name?

USER: Sarah Mitchell is my name.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for giving your valuable time. There is no reservation done earlier with your name to cancel.

USER: That's not a problem. Thanks for providing information.

ASSISTANT: Thank you reaching out us, hope you to serve you again.