You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Steven Hill here.

ASSISTANT: Hill, how can I assist you?

USER: Due to inconvenience of work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, please hold on for a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry, no reservation is found by your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.