You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: Owing to an emergency, I want to cancel my existing reservation. Can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for considering my request.

ASSISTANT: May I know your name?

USER: Myself Brenda Green.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Not an issue with this one, thank you for the information.

ASSISTANT: Thank you for reaching us.