You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My name is Patricia Wright. Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Yes, I can help you. Give me a moment.

USER: Thank you, sure take your time.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for contacting us.