You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I abet you?

USER: I want to change my recent reservation due to heavy snow fall from couple of days. Can you please help me with changing reservation?

ASSISTANT: Sure, we are at your service. On what name, do I need to check your reservation status?

USER: You need to check reservation with name Laura Lee.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, but no seat is reserved for you in any flight.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for reaching us.