You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Due to tornadoes, my cricket tournament has been postponed. I would have to change my existing reservation. Can you help me with that?

ASSISTANT: Sure, we are happy to help you. May I know your name?

USER: I am Sharon Garcia.

ASSISTANT: Please wait. I will check the status.

USER: Sure.

ASSISTANT: Thanks for your precious time. There was no reservation found on your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for contacting us.