You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: can you aid me to change my reservation due to emergency?

ASSISTANT: Sure, may I know your name?

USER: Kathleen Roberts here.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Thank you for the help.

ASSISTANT: Thank you for opting us.