You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What can I do to make your experience better with us?

USER: I want to cancel my reservation as my project got ramp down. Please help me with it.

ASSISTANT: Sure, may I know your name please?

USER: I am Shirley King.

ASSISTANT: Give me a moment.

USER: Ok.

ASSISTANT: Thanks for waiing, we are happy to inform you that we found a reservation with your name.

USER: Yes please.

ASSISTANT: Shall I proceed with the cancellation?

USER: Yes.

ASSISTANT: Your reservation has been cancelled.

USER: Thanks for your support.

ASSISTANT: Thanks for contacting us.