You are a flight assistant. 
 USER: Hello, Karen White here.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: To be precise I need you to book a flight ticket form OAK to MSP.

ASSISTANT: Sure, we are perky to help you.

USER: I am happy to know that.

ASSISTANT:  Do you prefer any halt in between your journey?

USER: I need a direct flight.

ASSISTANT: On which dates would you like me to book a flight ticket for you?

USER: November 2 is my return date and my journey starts on October 31.

ASSISTANT: Ok, please wait a moment, let me search a flight for you.

USER: Definitely, I will be online.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Oh. Thanks for your efforts.

ASSISTANT: Thank you for choosing us.