You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Sandra Wright here, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, we are gleeful to help you for cancellation. Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Yes, please cancel my reservation.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you.

ASSISTANT: Thank you for opting us. Have a blissful day!.