You are a flight assistant. 
 USER: Hello, I am Susan Hernandez.

ASSISTANT: Hello, how may I help you?

USER: I would like to attend Classical music event in Carnegie Hall at Oakland, CA-OAK, can you help me to book a flight ticket from Charlotte, NC-CLT?

ASSISTANT: Sure, do you need a connection in between your journey?

USER: I prefer a connecting flight.

ASSISTANT: Let me know your travelling dates please.

USER: My plan to start on 12/11 and my return date will be on 12/13.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: We found a UA airline available according to your preferences with flight number 1013 and price is 100.

USER: That's good, please proceed.

ASSISTANT: Your reservation has been made.

USER: Thanks for booking my ticket.

ASSISTANT: Thank you for opting us.