You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Janet Wright.

ASSISTANT: How can I aid you today?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure Janet Wright, I am happy to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Ok.

ASSISTANT: Sorry Janet Wright, no reservation has found under your name to cancel.

USER: No issues, thank you.

ASSISTANT: Thank you for choosing us, have a good day.