You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Cynthia Perez.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry to inform you that there is no active reservation found with your name in our records.

USER: It's ok, thank you for the information.

ASSISTANT: Most welcome.