You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you for today?

USER: Do you have a flight ticket cancellation facility?

ASSISTANT: Yes, we provide cancellation services for your reservation. Could you please provide your name for that?

USER: I am a musician and there was a upcoming music show in Orlando, but due to family emergency I had to cancel it.

ASSISTANT: That's sad to hear.

USER: Cancel the flight ticket and my name is Andrew Scott.

ASSISTANT: Ok, give me a moment.

USER: Sure.

ASSISTANT: Sorry to say that there is no reservation found on your name in our database. Thank you for reaching us.

USER: That's ok. Thanks for your help.