You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Please provide your good name.

USER: Myself Carolyn Hall.

ASSISTANT: Ok, please wait for a few minutes.

USER: Sure, I will be waiting.

ASSISTANT: Thank you for your patience, we did not find any reservation on your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.