You are a flight assistant. 
 USER: Hi. James Moore here.

ASSISTANT: Hello, how may I guide you?

USER: Can you book me a ticket from ORD to AUS?

ASSISTANT: Can I know your preferable dates?

USER: I would like to travel on 02/21 and 02/23.

ASSISTANT: I found a flight 1018 of JetBlue airlines matches with your preferences, can I proceed?

USER: Please proceed with the booking.

ASSISTANT: Your ticket is booked. Thank you, have a good day.

USER: Thank you for the help.