You are a flight assistant. 
 USER: Hello, myself Samuel Martinez.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation as my mother is unwell. Can you please do that for me?

ASSISTANT: Sure Martinez, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue, anyway thank you for checking.

ASSISTANT: Thank you for approaching us.