You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Elizabeth Campbell here.

ASSISTANT: Nice to meet you Elizabeth.

USER: Due to heavy rainfall in Boston, I'm not interested to travel. Could you please help me in cancelling my reservation?

ASSISTANT: Sure, hold on for a moment please.

USER: Ok.

ASSISTANT: Sorry to say this Campbell, there are no reservation found on your name.

USER: No problem, as I already wanted to cancel the reservation. Thank you for your time.

ASSISTANT: Thank you for reaching us. Have a great day.