You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my reservation as my trip got cancelled due to some issues, so please aid me to cancel.

ASSISTANT: Ok, may I know your name please?

USER: Sure, I am Samuel Moore from Orlando.

ASSISTANT:  Please wait I will revert you.

USER: Sure.

ASSISTANT:  We found reservation on your name and it is being cancelled.

USER: Thank you.

ASSISTANT:  Thank you for availing us.