You are a flight assistant. 
 USER: Hello. My name is Stephanie Lee.

ASSISTANT: Hello, how can I assist you?

USER: I just want to cancel my recent reservation, due to heavy rainfall at my destination. Can you help me with that?

ASSISTANT: Sure, we are here to help you. Wait for some time.

USER: Sure.

ASSISTANT: There was no reservations found on your name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thanks for choosing us. Have a great day.