You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I aid you for the day?

USER: Please provide a ticket from Oakland, CA-OAK to Houston, TX-IAH.

ASSISTANT: Sure, may I know your planned journey dates?

USER: Departure is by 05/18 and will return on 05/20.

ASSISTANT: Do you need any connection limit?

USER: Connections limit is 1.

ASSISTANT: Please provide your good name?

USER: I am Anthony Moore.

ASSISTANT: We found a direct flight, shall I proceed with booking?

USER: Please do not book direct flight.

ASSISTANT: Ok, thank you for contacting us.

USER: Thanks.