You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I am looking to book a flight ticket from ORD to CLT. Can you help me for that?

ASSISTANT: Sure, I am here to help you. May I know your travel dates please?

USER: My travelling dates are Jan 23 and Jan 25.

ASSISTANT: Ok, hold on for a moment. Let me check the best available flight for you.

USER: I prefer to book a business class.

ASSISTANT: May I know your name please?

USER: My name is Sharon Edwards.

ASSISTANT: Sorry Sharon Edwards, there are no flights available on your requested dates.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.