You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: I want to change my recent reservation due to some issues, can you help me in doing that?

ASSISTANT: Sure, may I know your good name?

USER: I am Matthew Adams.

ASSISTANT: Ok, please wait for  a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for checking the status.

ASSISTANT: Thank you for reaching us.