You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you best?

USER: I am Stephanie Evans, I want to cancel my recent reservation due to heavy rainfall.

ASSISTANT: Ok, I can hep your in that. Please wait a minute, I will check and update you.

USER: Sure.

ASSISTANT: Sorry, we did not find any active reservation on your name.

USER: No problem, thank you for your help.

ASSISTANT: Thanks for consulting us, have a great day.