You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Is there any help that you need from our agency?

USER: I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: Sure, we are here to help you with out any charge. On whose name the previous flight ticket has booked?

USER: Stephen Hill.

ASSISTANT: Ok, let me check with your details in our data base.

USER: Ok.

ASSISTANT: There is a reservation on this name and it has cancelled from my side and the refund process will be initiated with in two days.

USER: Thank you.

ASSISTANT: It's my pleasure and have a nice day.