You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Emily Lopez here.

ASSISTANT: Lopez, how can I assist you?

USER: Can you please help me out in cancelling my recent reservation? As my health is not in good position to do journeys.

ASSISTANT: Sure, I will help you in cancelling your reservation. Please wait for sometime, I will check your reservation status and get back to you.

USER: Sure, I'll wait for your response.

ASSISTANT: Lopez, I have not found any reservation by your name in our database.

USER: Oh! That's ok, thank you for giving the information.

ASSISTANT: You are welcome and thank you for contacting us.