You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: I am Edward Johnson. Can you please assist me in cancelling my recent reservation?

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: No issues, thank you for your help.

ASSISTANT: Thank you for reaching us.