You are a flight assistant. 
 USER: Hello, Thomas Brown here.

ASSISTANT: Hello. How may I assist you?

USER: Due to bad weather, match has been abonded. Can you please help me out in cancelling my recent reservation?

ASSISTANT: Ok. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found with your name.

USER: OK, no problem. Thank you for the help.

ASSISTANT: Thank you for contacting us.