You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me to book a flight from EWR to HOU?

ASSISTANT: Sure, let me know your travel dates please?

USER: Sure, I want to travel on Nov 2 and need to return on Nov 4.

ASSISTANT: May I know your connection limit?

USER: I need a direct flight.

ASSISTANT: Do you need any other preference?

USER: I prefer an business class to travel.

ASSISTANT: Can I know your name please?

USER: Myself Laura Miller.

ASSISTANT: Sorry to inform you that there are no flight services available on your given details.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for contacting us.