You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Emily Scott.

ASSISTANT: How may I guide you today?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Sorry Scott, no reservation found on your name in our records.

USER:  That's ok. Thank you for your time.

ASSISTANT: Thank you for reaching us.