You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me to change my reservation to another location?

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Sure, I am Carol Martin.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for choosing us.