You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jeffrey Miller.

ASSISTANT: How may I aid you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check the status of your reservation.

USER: Sure, I will wait for your response.

ASSISTANT: Jeffrey Miller, no reservation has been found on your name in our records.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for choosing us.