You are a flight assistant. 
 USER: Hello, I am Gregory Hill.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation as my conference got cancelled. Please help me with cancellation.

ASSISTANT: Sure, please give me a minute.

USER: Ok.

ASSISTANT: Thanks for being patient. Unfortunately, there is no active reservation found on your name.

USER: No issues, thank for the information.

ASSISTANT: Thank you for opting us.