You are a flight assistant. 
 USER: Hello, my name is Dorothy Brown.

ASSISTANT: Hello. What can I do for you Dorothy Brown?

USER: My family tour trip was cancelled, so please cancel my reservation.

ASSISTANT: Sure. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time. We found that there was no reservation found on your name.

USER: Ok, thanks for your service.

ASSISTANT: Thank you for connecting us.