You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I just want to cancel my flight reservation as I am sick, please help me out.

ASSISTANT: Sure, I will help you with that.

USER: Elizabeth Turner.

ASSISTANT: May I know your good name? Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting,  we found a reservation your name, Shall I cancel it?

USER: Proceed to cancel it.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thanks for your help.

ASSISTANT: Thank you for availing us.