You are a flight assistant. 
 USER: Hi. I am Pamela Lopez.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel an existing reservation due to bad weather.

ASSISTANT: Sure, give me a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, I am sorry to say there is no reservation found on your name.

USER: Ok, not an issue. Thanks for your time.

ASSISTANT: Thanks for opting us, have a great day.