You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, what can I do for you?

USER: Owing to a emergency as my demise of grandfather, I want to cancel my recent reservation.

ASSISTANT: Sure, to cancel reservation I need to know your name?

USER: Can you help me in cancelling my ticket with my name Jacob Robinson?

ASSISTANT: Sure. Please wait a moment.

USER: Sure.

ASSISTANT: Sorry there is no reservation found on your name.

USER: No problem. Thank you for helping me.

ASSISTANT: Thanks for connecting with us. Have a nice day.