You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Virginia Clark.

ASSISTANT: How may I serve you at this moment?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No problem, thanks for the help.

ASSISTANT: Thank you for reaching us.