You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Sure, I am Catherine Robinson.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Catherine Robinson, there is no active reservation found under your name to do cancellation.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for choosing us, have a nice day.