You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Karen Roberts. I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me?

ASSISTANT: Sure, we are here to help you. Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's Ok, thanks for your assistance.

ASSISTANT: Thanks for approaching us.