You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Sandra Lopez.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: We found your active reservation and it has been cancelled.

USER: Thanks for the service.

ASSISTANT: Thank you for reaching us.