You are a flight assistant. 
 USER: Hello, Laura Adams is my name.

ASSISTANT: Hello, Laura Adams, how can I aid you today?

USER: Due to some personal work, I had to request for this cancel reservation.

ASSISTANT: Ok, please wait for a while, I will check the status and revert you.

USER: Sure.

ASSISTANT: Thank you for waiting, we are sorry to say that no reservation has found based on your name.

USER: Thank you for your service.

ASSISTANT: Thanks for choosing us.