You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I had request for this cancellation, Can you please help me?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Christine Scott.

ASSISTANT: Ok, please give me a minute.

USER: Sure, I will wait.

ASSISTANT: Thank you, sorry no reservation found with your name.

USER: That's not a problem. Thank for your information.

ASSISTANT: Thank you for reaching us, have a nice day.