You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, What can I do for you?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me in that cancellation?

ASSISTANT: Sure, May I know your name?

USER: Richard Moore is my name.

ASSISTANT: Your ticket has been canceled. Thank you for availing us.

USER: That was nice and fast. Thank you.