You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Eric Evans here.

ASSISTANT: How can I help you?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you to cancel your reservation. Please give me a moment.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: Ok, not an issue. Thank you.

ASSISTANT: Welcome, have a nice day.