You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you for today?

USER: Emily Garcia here. Please cancel my recent reservation.

ASSISTANT: Yes, I will help you about it. Please, hold on for a second to check the existing reservation.

USER: Sure, take your time.

ASSISTANT: Sorry Garcia, there is no reservation under your name in our listing.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for choosing our service. Hope you have a great day.