You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please cancel my reservation due to heavy rainfall at my destination place?

ASSISTANT: May I know your good name to check the reservation status?

USER: Sure, I am Rebecca Scott.

ASSISTANT: please wait for a while.

USER: Sure, take your time.

ASSISTANT: There is no reservation found with your given name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.