You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Could you please help me to cancel my recent reservation as my trip got postponed due to bad weather conditions?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Jessica Garcia.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thanks for approaching us.