You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: May I know your good name?

USER: Myself Jerry Mitchell.

ASSISTANT: Please wait for a while, I will check in the reservation list and get back to you.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us, have a nice day.