You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: I am Emily Lewis. Can you aid me in cancelling my ticket?

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Take your time.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for contacting us, have a nice day.

USER: You are welcome.