You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Daniel Phillips. I would like to cancel my reservation, could you help me out?

ASSISTANT: Ok, please hold on for a moment. Sorry, there are no reservations found on your name.

USER: Sure, take your time. That's ok. Thank you for your time.

ASSISTANT: Most welcome.