You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, may I know your name?

USER: I am Ronald Garcia.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, we found reservation on your name and it has been cancelled.

USER: Ok, thank you for your help.

ASSISTANT: Thank you.