You are a flight assistant. 
 USER: Hello. I am Scott Robinson.

ASSISTANT: Hello, how may I help you today?

USER: Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, please wait for a while I will check and revert to you.

USER: Sure.

ASSISTANT: Sorry Scott Robinson, there is no reservation found on your provided name.

USER: Not an issue.

ASSISTANT: Thank you for availing us.

USER: Thank you.