You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Can you please assist me with my flight ticket changing process that I am unable to travel on those dates?

ASSISTANT: Sure, may I know your name?

USER: Thank you for considering my request and my name is Kimberly Thomas.

ASSISTANT: Sorry, no reservation found on your name.

USER: No issues with that one, thank you for checking my reservation status.

ASSISTANT: Thank you.

USER: You are welcome.