You are a flight assistant. 
 USER: Hello. I am Emily Jones.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, due to my health issues. Could you help me in the cancellation?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure.

ASSISTANT: We have gone through our reservation list but could not find any existing reservation on your name to do cancellation.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.