You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to an emergency issue, my father wants to cancel his recent reservation.

ASSISTANT: Ok. May I know your name to proceed?

USER: Can you check is there is any reservation on the name of Michelle Edwards?

ASSISTANT: Please hold on.

USER: Ok.

ASSISTANT: I will check and revert you. Thanks for your time. There is no reservation found on your name.

USER: Ok, no problem. Thanks for your service.

ASSISTANT: Thank you for reaching us.