You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you from flight booking agency?

USER: I am running out of funds and I can't afford my expenses. So, can you please cancel my recent reservation?

ASSISTANT: Sure, I'll help you in cancelling the reservation and we provide that service too. May I know on whose name you have previously reserved the ticket?

USER: Please check the status with the name Mary Jackson.

ASSISTANT: Sure, give me a moment please. Let me check the database and get back to you.

USER: Ok, take your time.

ASSISTANT: I have searched the database with the name Mary Jackson. I couldn't find any active reservation with this name.

USER: Ok, my cousin has access to the credentials and he might have cancelled it on behalf of me.

ASSISTANT: May be sometimes it happens.

USER: Anyways, thank you for the information.

ASSISTANT: Thank you for utilising our service and keep contacting us in future too.

USER: You are welcome.