You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you for today?

USER: My name is Gary Phillips. My exams was cancelled because of heavy snow-storm. For that I want to cancel my recent reservation.

ASSISTANT: Sure. No reservation found with your name.

USER: Ok.

ASSISTANT: Thank you for reaching us. Have a great day.

USER: Thank you for your information.