You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Myself Kimberly Collins. I want to change my reservation due to heavy rainfall in JFK.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's fine, thank you for your information.

ASSISTANT: Thank you for reaching us.