You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Dorothy Adams here.

ASSISTANT: How can I assist you at this moment?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you with this.

USER: Ok.

ASSISTANT: Dorothy Adams, there is no active reservation found under your name in our database.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for connecting with us.