You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Scott Robinson.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for choosing us.