You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kimberly Edwards.

ASSISTANT: How can I assist you?

USER: Can you help me cancelling my recent reservation due to health issues?

ASSISTANT: Sure, please give me a minute.

USER: Ok, I will wait for your reply.

ASSISTANT: Edwards, there is no reservation available on your name.

USER: Oh! It's ok, no problem. Thank you for your services.

ASSISTANT: You are welcome.