You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How may I help you?

USER: My grandfather has demise last day, so I want to cancel my reservation. Can you help me out?

ASSISTANT: Please let me know your name?

USER: I have reserved the ticket on name Ashley Williams.

ASSISTANT: Ok. No reservation found by name Ashley Williams.

USER: Ok, not an issue.

ASSISTANT: Thanks.

USER: Thank you for your information.