You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Ruth Rodriguez. I want to cancel my recent reservation, due to health issue. Can you help me out?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Sorry, we are unable to find a reservation on your name in the database.

USER: Not an issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you for choosing us, have a nice day.