You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you with cancellation.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am George Scott.

ASSISTANT: Please wait for a moment, while I search for your reservation in our system data.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for visiting us, have a nice day ahead.