You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for the day?

USER: Due to bad weather, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, we are happy to help you. May I know your name to check the status?

USER: Paul Edwards here.

ASSISTANT: Ok Paul Edwards, please wait.

USER: Ok.

ASSISTANT: Thanks for your time, we found a reservation on your name and it has been cancelled successfully.

USER: Thank you, You have done a good job.

ASSISTANT: Your welcome. Thanks for contacting us.