You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation as my health is not good to travel, can you please help me out?

ASSISTANT: Yes, I can help you. Can you tell me your name for checking?

USER: Sure, my name is Andrew Evans.

ASSISTANT: Give me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for consulting our agency.