You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation due to some health issues, can you help me in doing that?

ASSISTANT: Sure, we are glad to help you. Please help me with your good name to proceed further.

USER: I am Amy Davis.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for availing us.