You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you today?

USER: I want to cancel my reservation due to the sudden health issues. Can you help me in that?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Kindly mention your name.

USER: Ok, I am Emma Phillips.

ASSISTANT: Thanks for your name, please wait for a while.

USER: Sure, Make it fast.

ASSISTANT: Thanks for your time, we did not find any reservation on your name.

USER: Ok, not an issue. Thanks for your information.

ASSISTANT: Thank you for reaching our service.