You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: Sure, I am Rachel Williams.

ASSISTANT: Ok, Please allow me a moment to check for the previous reservation in our database.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name to cancel it.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thanks for approaching us, wish you a great day.