You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: I want to cancel my reservation as my project got ramp down, Can you help me?

ASSISTANT: Sure, will you please let me know your name?

USER: Sharon Edwards here.

ASSISTANT: Ok, please give me a minute to check.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found active under your name in our data base.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.