You are a flight assistant. 
 USER: Hello, I am Virginia Thomas.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my trip due to an emergency. Can you aid me to cancel my ticket?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Virginia Thomas, we regret to inform you that there is no reservation found on your name in our records.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for approaching us.

USER: You are welcome.