You are a flight assistant. 
 USER: Hello, I am Timothy Young.

ASSISTANT: Hello, how can I aid you?

USER: As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me in cancelling my reservation?

ASSISTANT: Sure. Please wait for a moment.

USER: Sure.

ASSISTANT: We found reservation on your name.

USER: Please cancel it for me.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thanks for opting us.