You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER:  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Sarah Edwards here.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No issue, thanks for the information.

ASSISTANT: Thank you for reaching us.