You are a flight assistant. 
 USER: Hello, Jeffrey Scott here.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to heavy rain fall.

ASSISTANT: Sure, I will help you.

USER: Can you please help me in this one?

ASSISTANT: Please wait for a while.

USER: Sure, take your own time.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: No issues, thank you for that information.

ASSISTANT: Thank you for opting us.