You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can  I help you today?

USER: I need to book direct flight to attend my seminar in my University, so please make a reservation to New York, NY - JFK.

ASSISTANT: Sure, can I have your name please?

USER: Sure, my name is Frank Edwards.

ASSISTANT: Ok, let me know your departure airport code?

USER: Sure, my departure is from NC - CLT at Charlotte.

ASSISTANT: Ok, when are you willing to travel?

USER: My journey dates are 06/19 to 06/21.

ASSISTANT: Ok, flight- 1019, airline- Hawaiian, price- 100 with connection matches your requested details. Shall I proceed.

USER: Is this a direct flight?

ASSISTANT: No it has a connection?

USER: Do not proceed for booking.

ASSISTANT: Ok, thank you for choosing us.

USER: Thank you for your support.