You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you. Can you please tell me your good name?

USER: Sure, my name is Stephanie Nelson.

ASSISTANT: Sorry to inform you, there is no reservation found with your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: You are welcome.