You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Ronald Young. As my grand mother going through a surgery help me in cancelling my flight ticket.

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: You informed us to cancel your reservation. But, there is no reservation found in your specified name.

USER: Its ok.

ASSISTANT: Thank you for connecting us.

USER: No problem, thank you for your response.