You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to demise of my great grandfather I want to cancel my recent reservation. Can you help me in doing that?

ASSISTANT: Sure, kindly share your name.

USER: I am Robert Edwards.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thanks for reaching us.