You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My business meeting has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, may I know your name for cancelling your ticket?

USER: Sure, I'm Jonathan Lee.

ASSISTANT: Lee, your ticket is cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.