You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Can you please cancel my reservation, due to cancel my trip with friends?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: My name is Rachel Roberts.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.