You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Laura Johnson. My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am happy to help you with that. Please give me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry, we couldn't find any reservation on your name in our records.

USER: That's ok, not an issue.

ASSISTANT: Thank you for approaching us.

USER: Anyways, thank you for the information.