You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my flight reservation as I am unwell, can you please help me?

ASSISTANT: Sure, I am here to help you with that cancel reservation. May I know your name please?

USER: Sure, I am Catherine Parker.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our reservation list to cancel it.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Most welcome, thank you for reaching us. Have a great day.