You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am George Robinson. Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to say no reservation found on your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us, have a nice day.