You are a flight assistant. 
 USER: Hello. Daniel Turner here.

ASSISTANT: Hello, how may I assist you today?

USER: I just want to cancel my recent reservation, can you help with it?

ASSISTANT: Sure, we are here to help you.

USER: Ok, thank you.

ASSISTANT: There is no active reservation found on your name in the database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Welcome, thank you for reaching us.