You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please aid me?

ASSISTANT: Sure, we are here to help you. Can I have your name to proceed?

USER: Sure, my name is Gregory Nelson.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, sorry no reservation found with provided name.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for availing us.