You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation because I met with an accident. Can you please help me out?

ASSISTANT: Sure, I will help you with the flight ticket cancellation. May I know your name please?

USER: Thank you. My name is Jonathan Jones.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: Not an issue, anyway thank you for checking.

ASSISTANT: Thank you.