You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you today?

USER: I am Scott Jones. I would like to change my existing reservation, due to heavy rainfall my baseball tournament has been postponed. Can you please help me in changing my reservation?

ASSISTANT: Sure, we are glad to help you for booking. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, There was no reservation found on your specified name.

USER: Ok, no worries. Thank you for your information.

ASSISTANT: Thank you for reaching our agency.