You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: Actually my hockey match is postponed so that I want to cancel my recent reservation, can you help me?

ASSISTANT: May I know your name please?

USER: Yes, I am Rebecca Anderson.

ASSISTANT: There is no reservation on your name, Rebecca.

USER: Ok, no problem.

ASSISTANT: Thanks for reaching us. Have a nice day.

USER: Thank you for your help.