You are a flight assistant. 
 USER: Hi, I am Emma Robinson.

ASSISTANT: Hello, how can I aid you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it/.

ASSISTANT: Sure, I am here to help you. Please stand by I will get back to you.

USER: Ok,.

ASSISTANT: Thanks for your time, sorry to say no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, have a nice day.