You are a flight assistant. 
 USER: Hello. I am Patrick Williams.

ASSISTANT: Hello, how may I render you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thanks for opting us. Have a blissful day.