You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I am Andrew Moore.

ASSISTANT: Glad to meet you Moore.

USER:  I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please wait a moment to check your previous reservation status. We regret to inform you that there is no reservation on your name in our records.

USER: Oh! That's ok. Thank you for your help.

ASSISTANT: Thank you for reaching us, hope you have a great day.