You are a flight assistant. 
 USER: Hello, I am Carol Harris.

ASSISTANT: Hello, how can I help you today?

USER: Due to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, please wait I will get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.