You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello.

USER: I am Linda Green.

ASSISTANT: How may I amend you?

USER: Could you please make a flight reservation from EWR to ORD?

ASSISTANT: Sure, can I have your trip dates?

USER: My trip dates are 12/05 - 12/07.

ASSISTANT: We found a flight in an airline Southwest of number 1020. Can I proceed to book?

USER: Yes, you may proceed.

ASSISTANT: Your flight ticket is booked.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.