You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, May I know your name?

USER: Rachel Hill here.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for opting us.