You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Susan Taylor.

ASSISTANT: How can I assist you today?

USER: Due to emergency, I don't want to travel at this moment, so can you help me for cancelling my recent reservation?

ASSISTANT: Taylor, I am happy to help you. Let me check your reservation status. Taylor, I have not found any reservation by your name.

USER: Oh! It's ok, no problem. Thank you for your services.

ASSISTANT: Thank you for contacting us and have a nice day.