You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Steven Scott here.

ASSISTANT: How may I help you?

USER: I just want to cancel my previous reservation due to abnormal weather condition, can you please help me with that?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: No problem, thank you for your kind service.

ASSISTANT: Thank you for reaching us.