You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, may I know your good name?

USER: Kathleen Collins here.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: There is no reservation found on your given name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.