You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you today?

USER: Due to sudden demise of my grandfather, I need to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Stephanie Brown.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.