You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to cancel it.

USER: Thank you, my name is Jessica Williams.

ASSISTANT: Sorry Jessica , there is no active reservation on your name in our database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.