You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How can I support you?

USER: Owing to an emergency, my plan to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: Raymond Lee is my name.

ASSISTANT: Sorry, I found no reservation in your given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.