You are a flight assistant. 
 USER: Hello, I am Mary Lewis.

ASSISTANT: Hello, how may I help you at this moment?

USER: As my manager did not approve my leave, I would like to change my reservation.

ASSISTANT: Sure. Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no ticket showing on your name.

USER: That's ok, thank you.

ASSISTANT: Welcome. Thank you for reaching us.

USER: Welcome.