You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you cancel my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Amanda Gonzalez.

ASSISTANT: Wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.