You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I have to attend a Music Concert at Phoenix, could you please help me with booking a flight ticket from OAK to PHX?

ASSISTANT: Sure, can you share your travel dates?

USER: I would like to depart on Jan 8th and return on Jan 10th.

ASSISTANT: Do you need any connections?

USER: I need a connecting flight.

ASSISTANT: Are there any other preferences?

USER: I prefer economy class flight.

ASSISTANT: May I know your name?

USER: I am Kimberly Phillips.

ASSISTANT: Flight number 1009 with price 100 in economy class, with connection 1 is available. Is it ok for you?

USER: Please confirm the booking.

ASSISTANT: Your ticket has been booked.

USER: I really appreciate your help, thank you for your service.

ASSISTANT: Thank you for reaching us.