You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you at this moment?

USER: Benjamin White here. I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Sure, I will help you with that. Please wait a moment, I will check your reservation status.

USER: Ok, take your time.

ASSISTANT: There is no previous reservation available under your name.

USER: That's ok, not a issue. Thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.