You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I am Laura Phillips. Can you please cancel my reservation, which I have done with my name?

ASSISTANT: Nice to meet you Laura. Sure, I will help you with the cancel of flight reservation. Please wait. I have searched online but I could not find your flight reservation to cancel it.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you.