You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, may I know your name/.

USER: I am Pamela Martinez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for opting us.