You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Due to sudden rainfall at my source I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you share your good name?

USER: I am Pamela Mitchell.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you.