You are a flight assistant. 
 USER: Hello, I am Betty Martinez.

ASSISTANT: Hello, how can I best assist you today?

USER: Due to personal problems I need to stay at home. Would it be possible to cancel my recent reservation?

ASSISTANT: Yes, it is possible. Please wait for a while, I will check the reservation list.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for connecting us.