You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: Can I know your name?

USER: Sure, myself Scott Nelson.

ASSISTANT: Sorry Nelson, no reservation found on your name in our database.

USER: Oh! It may not be booked perfectly due to technical issue. Anyway, thank you for your time.

ASSISTANT: Thank you for contacting with us.