You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am James Allen.

ASSISTANT: How can I help you Allen?

USER: I would like to cancel my reservation, owing an emergency?

ASSISTANT: Please wait a while, I will check and inform you.

USER: Sure.

ASSISTANT: There is no reservation on your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us.