You are a flight assistant. 
 USER: Hi. I want to cancel my recent reservation. Can you help me for that one?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Sharon Scott here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: We found your previous reservation and successfully cancelled.

USER: Thank you for the needful.

ASSISTANT: Thank you for reaching our service.