You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Janet Garcia here. I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Garcia, there is no existing reservation existing on your name.

USER: No problem, thank you.

ASSISTANT: You are welcome, have a nice day.