You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Margaret Thompson. I would like to book a ticket to Orlando, can you please help me out?

ASSISTANT: Sure, I am here to help you out. Please provide me your location airport codes.

USER: I am flying from JFK to MCO.

ASSISTANT: Please share me your travel dates?

USER: I am travelling on these dates 05/14 and 05/16.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry Thompson, there is no flight available in your route.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.