You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you now?

USER: I am Nicole Robinson. I need to cancel my reservation as my exams got cancelled.

ASSISTANT: Sure Nicole Robinson, I will help you with cancelling your reservation.

USER: Thank you for considering my request.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Ok, have your time.

ASSISTANT: Sorry Nicole Robinson, no reservation has found under your name to cancel.

USER: It's ok, anyway thank you for the information.

ASSISTANT: Thank you for choosing us, have a good day.