You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my recent reservation due to my exam postponed, can you please help me out?

ASSISTANT: Sure, can I know your name please?

USER: Sure, my name is Nicole Adams here.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.