You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Richard Campbell.

ASSISTANT: How can I help you Richard?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Ok, I will help you with this. Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Richard, no active reservation found under your name.

USER: Ok, no issues with that. Thank you for your help.

ASSISTANT: It's my pleasure, have a nice day.