You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, I will help you. Can I have your name please?

USER: Jeffrey Collins here.

ASSISTANT: Please wait a moment.

USER: Ok. Thank you for the help.

ASSISTANT: Jeffrey Collins, I have found your reservation and I cancelled it successfully.

USER: Thank you so much.

ASSISTANT: Thank you for reaching us.