You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I respond to your request?

USER: I want to cancel my recent reservation due to cancel of my trip, so can you please help me with this?

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you.

ASSISTANT: On which name your previous flight ticket has been reserved?

USER: My name is Ronald Evans.

ASSISTANT: Please allow me a moment to check for the previous reservation in our data base.

USER: Sure, take your time.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Not an issue, thank you for checking.

ASSISTANT: Thanks for approaching us.