You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Timothy Mitchell. I want to take my parents to MSP, can you please help me to book a flight ticket from ATL?

ASSISTANT: When are you planning to make your journey?

USER: Sure, my itinerary dates are 03/29 and 03/31.

ASSISTANT:  Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.

USER: That's ok, no more issues. Thank you for your information.

ASSISTANT: Thank you for positive response.

USER: You are welcome.