You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: My reservation was done under the name William Evans.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.