You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Eric Scott my exam has been postponed. Can you please cancel my reservation?

ASSISTANT: Sure. Can you please wait I will get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, we have not found any reservation on your given name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for choosing us.