You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Due to some personal issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: Sure, my name is Gary Carter.

ASSISTANT: Gary, please wait for a minute.

USER: Sure, take your time.

ASSISTANT: I couldn't find any reservation with your details.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.