You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Paul Scott.

ASSISTANT: How may I assist you now?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please allow me to check with your previous reservation.

USER: Sure.

ASSISTANT: Sorry to inform you, there is no active reservation by your name.

USER: Ok, no issues.

ASSISTANT: Thank you for connecting with our services.

USER: Thanks for the information.

ASSISTANT: Have a nice day.