You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you?

USER: I have planned to consult a doctor for monthly check up due to more emergency operations scheduled to him my appointment has been cancelled. Can you please help me with the cancellation?

ASSISTANT: Sure, can I have your good name please?

USER: My name is Thomas Taylor.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no flights found on your given name.

USER: Thank you.

ASSISTANT: Thanks for choosing us.