You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Scott Lopez, want to alter my recent reservation due to some changes in my plan. Please help me out with that.

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name in our database to change.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for contacting us.