You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation due to heavy rains. Can you help me for this one?

ASSISTANT: Yes, can you share me your name for checking?

USER: Sure, Brandon Moore here.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.