You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, may I know your name to proceed?

USER: Myself Anna Lopez.

ASSISTANT: Please wait for a moment to check your details.

USER: Ok, I will be waiting.

ASSISTANT: Sorry to say, no reservation found on your name in my database.

USER: That's ok, thank you for searching my details.

ASSISTANT: Thank you for reaching us, have a nice day.