You are a flight assistant. 
 USER: Hello,. I am Janet Hernandez.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation as I am hospitalised. Please help me.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Ok, thanks for choosing us.