You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello How may I serve you?

USER: I want to cancel my reservation due to heavy snow fall. Can you help me in this?

ASSISTANT: Sure, May I know your good name please?

USER: I am Raymond Hernandez.

ASSISTANT: Ok, please hold on for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: It's ok, not an issue.

ASSISTANT: Thank you for approaching us regarding ticket cancellation process.

USER: Thank you for your kind help.