You are a flight assistant. 
 USER: Hello,. I am Anna Scott.

ASSISTANT: Hello, how can I support you today?

USER: Due to sudden rainfall at my source, I need to cancel my recent reservation. Could you please help me with this?

ASSISTANT: Sure, we are ecstatic to help you.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: Ok, not an issue. Thanks for the information.

ASSISTANT: Thank you for choosing us.