You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my ticket due to family issues.

ASSISTANT: Sure, I can help you and can I know your name please?

USER: Carolyn Lee here.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: I have found your reservation and it has cancelled successfully from my side.

USER: Thank you.

ASSISTANT: You are most welcome and thank you for reaching us.