You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in that?

ASSISTANT: Sure, may I know your name please?

USER: Jessica Wilson.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: Ok, no problem. Thank you.

ASSISTANT: Most welcome.