You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I am here to help you with the ticket cancellation. Can I know your name please?

USER: Thank you for accepting my request, I am Ashley Taylor.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry to intimate you that, there is no active reservation found with your name in our database to cancel the ticket.

USER: That's fine, no problem. Thank you for your information.

ASSISTANT: You are welcome. Thank you for reaching us.