You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I am Brandon Smith, I booked a flight ticket for a round trip, now I want to change my reservation so I can get a direct flight. Can you help me with that?

ASSISTANT: Sure, Brandon Smith. Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for picking us.