You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Edward Baker here.

ASSISTANT: How can I help you?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am willing to help you. Please wait a minute.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting, sorry we didn't find any reservation on your name.

USER: Oh! That's ok, thank you for giving the information.

ASSISTANT: Thank you for reaching us, have a nice day.