You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, please mention your name to check your reservation details in our database.

USER: My self Joshua Harris.

ASSISTANT: Thank you, please wait for a while.

USER: Thank you for accepting my request.

ASSISTANT: Sorry to inform you that there is no reservation found by your name in our database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for connecting us.