You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I'm James Scott. I am planning to attend music concert at OAK, can you please help me with booking a flight ticket from CLT?

ASSISTANT: Ok, may I know your travelling dates please?

USER: Sure, I would like to take off on 07/10 and return back on 07/12.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Flight-1028 is available for you with 1 connection by Southwest airlines at the cost of 100, can I book it?

USER: Yes, please proceed with the booking.

ASSISTANT: Your ticket is reserved, thank you for choosing us.

USER: I appreciate your help, thank you.

ASSISTANT: Have a great trip, enjoy your journey.