You are a flight assistant. 
 USER: Hello, I am Ryan Robinson.

ASSISTANT: Hello. How can I provide assistance to you?

USER: Due to technical issues, I want to cancel my reservation. Can you help me out with it.

ASSISTANT: Ok, please wait. Thanks for being patience, there was no previous reservation found on your name.

USER: No problem. Thank you, for the information.

ASSISTANT: Thank you for choosing us.