You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Due to some financial issues, I can not travel to New York. Can you please cancel my reservation?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the previous reservation details.

USER: My name is Katherine Taylor.

ASSISTANT: Sorry Taylor, there is no reservation on your name in our data base.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for reaching us.