You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: May I know your name to check your reservation status?

USER: My name is Michelle Garcia.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for your time, there is no flight reserved on your name.

USER: No issues, thank you for your help.

ASSISTANT: Welcome Michelle Garcia.