You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Rebecca Harris.

ASSISTANT: Rebecca Harris, how  can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that cancellation.

USER: Thank you.

ASSISTANT: Sorry to say you, there is no reservation found on your name in our data base to cancel it.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.