You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am happy to help you in cancelling.

USER: Thank you for accepting request.

ASSISTANT: For cancelling my reservation, we need to know your name to check your reservation status. So, can you forward me your name?

USER: Sure, I am Paul Jackson.

ASSISTANT: Ok, please wait for a while. I will check with it and get back to you soon.

USER: Sure.

ASSISTANT: We found a reservation on your name. Can I proceed by cancelling?

USER: Sure, please cancel it.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us, have a good day.