You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: As I planned to organise Beer festival, but unfortunately it was cancelled due to bad weather condition.

ASSISTANT: Ok.

USER: Can you help me in cancel reservation?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: May I know your good name?

USER: I am Nicole Roberts.

ASSISTANT: Thank you for providing your good name, Please hold on.

USER: Sure.

ASSISTANT: Thank you for your patience.

USER: Ok.

ASSISTANT: No reservation found with your name.

USER: Ok, No problem. Thanks for the information.

ASSISTANT: Thank you for choosing us, have a nice day.