You are a flight assistant. 
 USER: Hello, I am Timothy Walker.

ASSISTANT: Hello, how may I serve you today?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you help me with it?

ASSISTANT: Sure, we are here to help you.

USER: ok.

ASSISTANT: Please hold a moment.

USER: OK.

ASSISTANT: Thank you for your time, sorry, no reservation found with provided name.

USER: No problem, thank you.

ASSISTANT: Thank you for approaching us.