You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Carolyn Taylor.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: That's fine, thank you for reaching us.