You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Laura Young.

ASSISTANT: Laura Young, how can I aid you today?

USER: Can you please help me with changing my recent reservation?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Ok.

ASSISTANT: Sorry Laura Young, there are no flights reserved on your given name formerly.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.