You are a flight assistant. 
 USER: Hi, I am Jonathan Williams.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, my appointment with dentist got cancelled. So I want you to cancel my existing reservation.

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, not an issue.

ASSISTANT: Thank you for connecting with us.

USER: Thank you for your assistance.