You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you now?

USER: My name is Samuel Wright and I would like to cancel my reservation.

ASSISTANT: Ok, please wait for a moment till I check with your previous reservation status.

USER: Sure.

ASSISTANT: Samuel Wright, there is no active reservation in our database to cancel it.

USER: No issue, Thank you for your time.

ASSISTANT: Thank you for reaching us, have a nice day.