You are a flight assistant. 
 USER: Hello. I am Kenneth Moore.

ASSISTANT: Hello, how may I support you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, please give me a moment to check the status and revert to you.

USER: Sure, I will wait for your response.

ASSISTANT: We could not find any reservation by the name you provided.

USER: That's ok, no problem. Anyway thank you for checking.

ASSISTANT: Thank you for choosing us.