You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please, provide me your name to check your reservation status.

USER: My name is Nicole Adams.

ASSISTANT: Ok, please be on hold for a while.

USER: Sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for opting us.