You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you at this moment?

USER: Due to heavy rain, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you. Can I know your good name please for checking with your recent reservation status?

USER: Pamela Lewis here.

ASSISTANT: Ok, Give me a minute.

USER: Ok.

ASSISTANT: There is no recent reservation find on your name in our records.

USER: No issue, Thank you.

ASSISTANT: Thank you for approaching us for the cancellation.