You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my previous flight ticket booking, can you help me with that one?

ASSISTANT: Sure, may I know your good name please?

USER: Thank you and my name is Shirley Jones.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Not an issue with that one, thank you for checking my reservation status.

ASSISTANT: Thank you for approaching us.