You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: Myself Kimberly Baker.

ASSISTANT: There is no reservation on your name in our database.

USER: That's ok, no problm. Thank you for your help.

ASSISTANT: Thank you for opting us.