You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation due to bad weather conditions. Can you help me with it?

ASSISTANT: Sure, please mention your name?

USER: Joshua Rodriguez is my name.

ASSISTANT: Ok, please wait  a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for reaching us.