You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: May I know your name.

USER: Sure, my name is Charles Scott.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.