You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I have a concert to attend at New York. Can you help me in booking a ticket from OAK to EWR?

ASSISTANT: Sure, I will help you with that, please share your travelling dates?

USER: Ok, please find a direct flight on dates 07/09 and 07/11.

ASSISTANT: Ok, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: AA airline is providing flight with connection 1 as per your details, can I proceed to booking?

USER: Check for direct flight.

ASSISTANT: Sorry there is no direct flight. May I know your name please?

USER: Thank you for the information. I am Robert Collins.

ASSISTANT: Collins, thank you for reaching us.