You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. May I know your name?

USER: I want to cancel my recent reservation due to medical emergency. I am Alexander Adams. Can you help me with this?

ASSISTANT: We will surely help you with that.

USER: Thank you.

ASSISTANT: Alexander, let me check your details.

USER: Ok.

ASSISTANT: We find a reservation under your name, shall I proceed to cancel?

USER: Please, proceed with the cancellation.

ASSISTANT: You may got penalty for this cancellation. Anyway, your reservation is cancelled successfully as per your request.

USER: Ok, thanks for your response.

ASSISTANT: Thank you for reaching us.