You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Michelle Garcia here.

ASSISTANT: Yes, Garcia.

USER: I want to change my reservation, due to heavy rains. Can you please help me?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our recordings, Garcia.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.