You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Thomas Moore. I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, we are here to help you. Wait for some time. Thanks for waiting we found reservations on your name. Shall I proceed?

USER: Ok, proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your help .

ASSISTANT: Thanks for approaching us.