You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Susan Harris. Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, we are here to help you. Wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservations found on your name. Thanks for choosing us.

USER: That's ok, thank you for your information.