You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ronald Anderson.

ASSISTANT: How can I help you today?

USER: Owing to an emergency, I need to cancel my reservation. Can you please help me in that?

ASSISTANT: Sure, I'm happy to help you with that. Please allow me to check your reservation status first.

USER: Ok.

ASSISTANT: Ronald Anderson, there is no reservation found active under your name to do cancellation.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us.