You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you at this moment?

USER: Can you please cancel my active reservation as my meeting was cancelled?

ASSISTANT: Sure, may I know your good name please?

USER: Emma Martin.

ASSISTANT: Ok, please wait for few minutes. There is no recent reservation found on your name in our records.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.