You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I oblige you today?

USER: I am Benjamin Martin. I want to cancel my reservation due to sudden change in weather condition at my place.

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. There is a reservation found on your name. Shall I proceed for cancellation?

USER: Ok, please cancel it.

ASSISTANT: Cancellation of your ticket has been done.

USER: Thank you for assisting me.

ASSISTANT: Thank you for opting us, have a nice day!.