You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you?

USER: I would like to cancel my ticket, because my meeting got postponed due to clients visit in other branch. Can you help me in this?

ASSISTANT: Sure, let me know your good name please.

USER: I am Virginia Harris.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: We found a reservation according to your name.

USER: Ok.

ASSISTANT: Can I proceed for cancellation?

USER: You can cancel my ticket.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for picking us.