You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Unfortunately I have emergency meeting so, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: To proceed further, May I know your name?

USER: I am Sharon Garcia.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for being patient, we are sorry to inform you that there was no reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.