You are a flight assistant. 
 USER: Hello, I am Emma Wright.

ASSISTANT: Hello, how can I help you the best today?

USER: Can you please help me with booking a flight ticket from BOS to ATL?

ASSISTANT: Sure, I can help you better.

USER: Thank you.

ASSISTANT: May I know your planned travel dates?

USER: My travelling dates are from 11/16 to 11/18.

ASSISTANT: 1002 flight in Southwest airline is available for you with an airfare of 100. Are you ok with with this airline?

USER: I need direct flight.

ASSISTANT: Ok, I will check for direct flight  and let you know.

USER: OK.

ASSISTANT: Sorry, no direct flights are available for you.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for reaching us, have a nice day.