You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Amanda Hernandez. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure Amanda Hernandez, I will help you with that. Please wait a moment to check your reservation status.

USER: Ok, take your own time.

ASSISTANT: Sorry Amanda Hernandez, no reservation has found under your name to cancel.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for choosing us, have a good day.