You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency, I just want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, may I know your good name?

USER: I am Deborah Perez.

ASSISTANT: Please wait for a minute, I will revert to you with current status.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.