You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Could you please cancel my recent reservation due to my health issue?

ASSISTANT: Sure, may I know your name?

USER: I am Benjamin Scott.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for opting us.