You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Actually, I want to cancel my reservation which is done recently due to some health issues, can you please help me in this intent?

ASSISTANT: I will help you.

USER: Thank you.

ASSISTANT: Sure, can I know your name to check the reservation status.

USER: Ok, please check under the name as Susan Turner.

ASSISTANT: Your reservation has been successfully cancelled which is done under your name.

USER: Anyways, thank you for your appreciable service.

ASSISTANT: You are welcome and hope you will choose us again.