You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my recent reservation due to health issues, can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Jonathan Brown.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: Not an issue, thank you.

ASSISTANT: Thank you for contacting us.