You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my recent reservation, as my grandmother's health is in very serious condition. Can you please help me with this?

ASSISTANT: Sure, I am glad to help you. Can you please tell me your good name?

USER: Sure, I am Angela Robinson.

ASSISTANT: Angela, there is no reservation with your name to cancel further.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.