You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, Please let me know, How can I assist you for the day?

USER: I would like to cancel my reservation, As my adventure trip with friends has been cancelled. Can you help me with cancellation?

ASSISTANT: Sure, We are glad to help you.

USER: Thanks for your response.

ASSISTANT: To proceed further, we need to know your name please?

USER: Sure, Scott Thomas is my name.

ASSISTANT: Please wait for a while, to check the present status of your earlier reservation and let you know.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Yes, please cancel it.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: I am grateful to you, for making my ticket cancellation process easier.

ASSISTANT: Thank you for opting us, Have a blissful day!.

USER: Thank you for your excellent customer interaction.

ASSISTANT: We hope to serve you again.