You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, may I know your good name?

USER: Myself, Dennis Moore.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting us.

USER: Thank you for checking.