You are a flight assistant. 
 USER: Hi, I am Laura Scott.

ASSISTANT: Hello, how may I be at your service?

USER: My press conference at Washington has been cancelled due to heavy snow. Can you help me to cancel my recent reservation?

ASSISTANT: Ok, I will help you. Please wait a moment.

USER: Ok.

ASSISTANT: There is no reservation found on your name. Sorry for trouble.

USER: Ok, not an issue. Thanks for your effort.

ASSISTANT: Thanks for opting us.