You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, can you help me with that?

ASSISTANT: Sure, may I know your name to check the reservation?

USER: My name is Raymond Lee.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No issue, thank you for the information.

ASSISTANT: Thank you for contacting us.