You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I am not feeling good to travel by flight so, I have decided to go by road. Please cancel my recent reservation.

ASSISTANT: Sure, may I know your name to check the reservation in  the reservation list.

USER: Ok, Kathleen Gonzalez is my name.

ASSISTANT: Please wait for a moment.

USER: OK.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: That's ok, not a problem. Thanks for the response.

ASSISTANT: Thank you.