You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How can I aid you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, We are glad to help you. May I know your name for further cancellation purpose?

USER: I am Betty Jackson.

ASSISTANT: There is no reservation found my your name in our database, to proceed for further cancellation.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the information.

ASSISTANT: Have a nice day!.