You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nancy Moore.

ASSISTANT: How can I assist you?

USER: I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, I can help you with that. Please be on hold.

USER: Sure, take your own time.

ASSISTANT: Nancy, there is no reservation found under your name to do cancellation.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for choosing us, have a great day.