You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: Due to sudden rainfall at my destination, I want to cancel my reservation. Please cancel my reservation.

ASSISTANT: Sure, we are happy to help you. May I know your name please?

USER: Sure, I am Timothy White.

ASSISTANT: Ok, please give me a minute to check the status of your reservation.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for contacting us.