You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: My name is Ryan Young.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Ryan Young, I found your reservation. Shall I cancel it?

USER: Ok, thank you.

ASSISTANT: Your ticket is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you very much for approaching our agency.