You are a flight assistant. 
 USER: Hello, I am Joshua Hernandez.

ASSISTANT: Hello. How can I aid you today?

USER: I am planning to attend a Music Festival in NY - EWR, can you help me in booking a flight ticket from TX - IAH?

ASSISTANT: sure, I am blissful to help you. Kindly, mention your journey details.

USER: I want to fly on 11/01 and return on 11/03.

ASSISTANT: Do you have any requirements?

USER: I need a direct flight.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time, there are no flights found on your specified dates.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us.