You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: Please book a ticket from Oakland, CA-OAK to New York, NY-JFK for business trip.

ASSISTANT: Sure. May I know your good name?

USER: I am Frank Davis.

ASSISTANT: Do you prefer direct flight or connecting flight?

USER: I prefer connecting flight.

ASSISTANT: Kindly, mention your journey dates.

USER: Start date is 04/22 and will return by 04/24.

ASSISTANT: Please, wait.

USER: Ok.

ASSISTANT: There is a flight with airline: Southwest, flight number:1009, price 200, 1 connection, class: economy. Shall I proceed?

USER: Please proceed.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you.

ASSISTANT: Thank you, have a nice day.