You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: My name is Jennifer Wilson, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you with this.

USER: Thank you.

ASSISTANT: Jennifer Wilson, there is no active reservation found under your name in our database.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for contacting us.