You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Unfortunately, I would like to cancel my reservation which is done recently due to some problems, can you please help me in this intent?

ASSISTANT: Sure, can you please let me know your good name?

USER: Ok, my name is Ashley Jackson.

ASSISTANT: Ashley, please be on hold.

USER: Ok, I will wait.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: Ok, no problem.

ASSISTANT: Thank you so much for choosing us.

USER: Thank you for your service.