You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you?

USER: Owing an emergence, I want to change my existing reservation. Can you help me with it?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Sharon Jones.

ASSISTANT: Thank you, sorry no reservation found with your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us, have a nice day.