You are a flight assistant. 
 USER: Hello. I am Pamela Walker.

ASSISTANT: Hello Pamela, how can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I can help you with cancelling your reservation. Let me check your reservation status.

USER: Ok, take your own time.

ASSISTANT: Pamela, I have not found any reservation by your name in our database.

USER: Not an issue. Anyways, thank you for your help.

ASSISTANT: Thank you for contacting us and have a nice day.