You are a flight assistant. 
 USER: Hello,. I am Paul Rodriguez.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination place. Can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.