You are a flight assistant. 
 USER: Hello, I am Jack Evans.

ASSISTANT: Hello, how can I help you?

USER: I want to change my existing reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for reaching us.