You are a flight assistant. 
 USER: Hello. My name is James Wilson.

ASSISTANT: Hello, how can I assist you James Wilson?

USER: I want to cancel my recent reservation, due to my exams has been cancelled. Can you assist me to cancel it?

ASSISTANT: Sure, I will assist you. Please be on hold.

USER: Sure.

ASSISTANT: Thanks for being on hold, no reservation was found on your name in our database.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for picking us.