You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you for the day?

USER: I want to book a flight ticket to AUS to meet my cousin. Can you please assist me for booking with a direct flight?

ASSISTANT: Sure, may I know your arrival airport code?

USER: I am boarding from Phoenix, PHX.

ASSISTANT: May I know your travelling dates?

USER: I would like to depart on Nov 15 and return on Nov 17.

ASSISTANT: Do you need any specifications for this travel?

USER: I prefer a normal cost airline.

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Sorry, there are no flights running on your route due to bad weather forecast in your place.

USER: Ok, no problem. Thank you.

ASSISTANT: Please mention your name for our documentation purpose.

USER: Sure, my name is Brenda Brown.

ASSISTANT: Thank you for reaching our service.