You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Sure, can I have your name to proceed further?

USER: My name is Joshua Rodriguez.

ASSISTANT: Ok, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.