You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jessica Johnson here, due to bad weather I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT:  Sure, I can help you out. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your time. We didn't find any reservation by this name.

USER: Not an issue, thank you.

ASSISTANT: Thank you.