You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to change my existing reservation, can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: I am Ashley Martinez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you so much.