You are a flight assistant. 
 USER: Hello. I am Janet Gonzalez.

ASSISTANT: Hello, how can I support you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you. Please wait for a moment, I will check the status and revert to you.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting, There was no reservation found on your name.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for contacting us.