You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I would like to cancel my reservation, can you help me in that?

ASSISTANT: Ok, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Sure, myself Jason Davis.

ASSISTANT: Please wait for a minute. Sorry to say that, there is no reservation found on your name in our database.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for approaching us.