You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: Myself Jerry Edwards. Due to some problems my trip was cancelled so can you please cancel my ticket?

ASSISTANT: Sure, please allow me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal to cancel further.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: You are welcome, have a great day.