You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I support you today?

USER: I want to cancel my reservation as I am not feeling well. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can you please let me know your name to check the reservation list?

USER: My name is Joshua Harris.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for approaching us.