You are a flight assistant. 
 USER: Hello, I am Betty Davis.

ASSISTANT: Hello Betty, how can I help you today?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Ok, please wait for a moment.

USER: OK.

ASSISTANT: Sorry Betty, I did not find any reservation under your name in our website.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for opting us.