You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I need to cancel my reservation, can you help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Can I have the name on which ticket has reserved earlier?

USER: Myself Paul Hill.

ASSISTANT: Please wait a moment and I will check the reservation status.

USER: Ok.

ASSISTANT: Sorry Hill, no reservation has found under your name to cancel.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Most welcome. Thank you for choosing us, have a good day.