You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I am Nicole Thompson. I want to change my recent reservation, due to health issue. Can you help me out?

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thanks for your time, we found no reservation on your name in our database.

USER: Not an issue. Thank you for your response.

ASSISTANT: Thank you.