You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am here to help you. Can I have your name please?

USER: I am Edward Rodriguez from Houston.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Thanks for being on hold, no reservation was found on your name in our database.

USER: Ok, Thank you for your help.

ASSISTANT: Thanks for visiting us.