You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you now?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you with cancellation.

USER: Thanks.

ASSISTANT: May I know your good name?

USER: Sure, my name is Jack Rodriguez.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting, I found your reservation in our system database. Shall I cancel your reservation?

USER: Yes, please cancel my reservation.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for visiting us.