You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, may I know your name to check your status?

USER: Sure, my name is Jonathan Scott.

ASSISTANT: Sorry, there is no reservation found under your name to cancel it.

USER: That's ok, thank you.

ASSISTANT: Welcome.