You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Stephanie Carter.

ASSISTANT: Nice to meet you, Carter.

USER: I want to cancel my reservation,  as I heard that there is a threat of cyclone in next week. Can you please help me with this?

ASSISTANT: Surely, it's one of my service. Sorry, I can't find any reservation with your name. Because your name is not  matching in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.