You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: Can you please help me with cancelling my previous booking now?

ASSISTANT: Sure, please share me your good name.

USER: My name is Barbara Carter.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Oh! That's very sad to know. Thank you for checking anyways.

ASSISTANT: Thank you for opting us.

USER: You are most welcome.