You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my recent reservation, can you help?

ASSISTANT: Sure, may I know the name?

USER: Myself Brandon Smith.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure, I will be waiting.

ASSISTANT: Thank you for waiting.

USER: Not a big issue.

ASSISTANT: Here, there is no active reservation has been found under your name in our database to cancel it.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.