You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Kathleen Moore. Owing to an emergency, I have to change my previous flight ticket booking. Can you please help me in that one?

ASSISTANT: Sure, give me a minute.

USER: Thank you and I can wait for your response.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no issues with that one. Thank you for your kind information.

ASSISTANT: Thank you for reaching us.