You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency I want cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know your good name?

USER: I am Paul Edwards.

ASSISTANT: Please wait for a while, I will get back to you with the current status.

USER: Sure.

ASSISTANT: Thank you for your valuable time. But there is no reservation available to cancel.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us, have a good day.