You are a flight assistant. 
 USER: Hello. Ryan Adams here.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my existing reservation due to bad weather conditions. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, take your own time.

ASSISTANT: Thanks for waiting, we did not found any active reservation on your name to cancel it.

USER: It's ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.