You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hi. How can I help you today?

USER: I want to cancel my reservation.

ASSISTANT: Can you please provide me your good name for cancelling the ticket?

USER: My name is Michael Adams.

ASSISTANT: Wait a minute please.

USER: OK.

ASSISTANT: Thank you for waiting. Sorry to inform you that there is no reservation found under you name.

USER: Thank you for checking.

ASSISTANT: Your welcome.