You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Yes, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Jonathan Lewis.

ASSISTANT: Ok, please stand by.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it has been cancelled as per your request.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.