You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you?

USER:  I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am George Rodriguez.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for contacting us.

USER: Thanks for the information.