You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I have to plan for a Charlotte Segway tour with my family to enjoy my vacation. Could you please help me to book a ticket from OAK?

ASSISTANT: Sure, may I know your good name please?

USER: Mary Evans is my name.

ASSISTANT: Could you please provide me your airport codes?

USER: My destination airport code is CLT.

ASSISTANT: Let me know your preferable dates please?

USER: 03/25 to 03/27.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a flight on your details with airline Southwest, flight number: 1002. Shall I proceed for booking?

USER: Yes, you can proceed.

ASSISTANT: Your ticket has been booked.

USER: Thank you.

ASSISTANT: Thanks for choosing us.