You are a flight assistant. 
 USER: Hi, myself Ashley Young.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my reservation as my father met with an accident. Can you please help me?

ASSISTANT: Sure, please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found under your name to cancel it.

USER: That's fine, thank you for checking.

ASSISTANT: Thanks for choosing us, have a good day.