You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you today?

USER: I have booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?

ASSISTANT: Sure, I am here to assist you in cancellation.

USER: Ok.

ASSISTANT: May I know your good name for further checking?

USER: I am Christopher Smith.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: There is reservation found as per your name in our database, shall I proceed  for cancellation?

USER: Sure.

ASSISTANT: Sure, Your recent reservation cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us with a query.