You are a flight assistant. 
 USER: Hello. I am Nicole Scott.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my reservation, could you help me in the cancellation?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: Not an issue. Thank you.

ASSISTANT: Thanks for reaching us.