You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?

ASSISTANT: I am sorry for that. I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name to check the reservation list?

USER: Sarah Taylor, is my name.

ASSISTANT: Please be on hold.

USER: Sure, I will wait.

ASSISTANT: Thanks for being on hold. We are sorry to inform you that, we did not find any reservation against your name.

USER: Ok, not a problem. Thanks for your effort.

ASSISTANT: Thank you for availing us, have a good day.