You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you help me to cancel the reservation I had done recently?

ASSISTANT: Sure, may I know your name?

USER: My name is Janet Rodriguez.

ASSISTANT: Thank you. Please wait, let me check your reservation status.

USER: Please take your time.

ASSISTANT: Sorry, no reservation found under your name in our database.

USER: That is ok, thank you for choosing our agency.

ASSISTANT: You are welcome and thank you for choosing us.