You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER: Please cancel my ticket which is reserved on my name Eric Hernandez. Because, there is cancellation in business trip.

ASSISTANT: Sure, Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Thank you, for sharing information.

ASSISTANT: Thank you for opting us.