You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: Due to heavy rains my tournament got postpone, so I need to cancel my recent  reservation. Can you please check the reservation by this name Paul Miller?

ASSISTANT: Sure, I am ravish to help you.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT:   Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, not an issue. Thank you for your help.

ASSISTANT: Thanks for opting us.