You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Donna Edwards. Can you help me to cancel my reservation?

ASSISTANT: Ok, wait a moment let me check your reservation status.

USER: Sure.

ASSISTANT: Thanks for your time, there is no flight reserved on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for consulting us.

USER: Thank you for your time.