You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Stephanie Robinson, I want to cancel my ticket my plan to meet my friend is cancelled due to my bad health. Can you help me now?

ASSISTANT: Sure, we are here to help you. Please wait couple of minutes.

USER: Sure.

ASSISTANT: Thank you for your valuable time, sorry, no reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.