You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Myself Kenneth Turner. I want to amend my existing reservation, can you help me?

ASSISTANT: Sure, I am here to aid you in amending your reservation. Please allow me a moment to check the reservation status on your name in our database.

USER: Thank you for accepting my concern, I will wait for your response.

ASSISTANT: Sorry Kenneth Turner, there is no active reservation on your name in our reservation portal.

USER: That's ok, no problem. May be it might went wrong while booking due some server issues. Any way, thank you for the information.

ASSISTANT: Thank you for reaching us.