You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my reservation under the name of James Phillips. Can you help me out?

ASSISTANT: Sure, wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting. No reservation was found with your name.

USER: Ok, thank you for quick response.

ASSISTANT: Thank you for reaching us.