You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I amend you today?

USER: I am Ryan Harris. I want to cancel my reservation, can you help me?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Thanks for waiting, there is no reservation found on your name  Ryan Harris.

USER: Okay, thank you for informing.

ASSISTANT: Thank you for reaching us.