You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is William Scott.

ASSISTANT: How can I aid you?

USER: I want to cancel my reservation, can you please help?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.

USER: No problem, thank you for your time.

ASSISTANT: Thank you for reaching us.