You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Laura Perez, can you help me to book a flight from PHL on 07/31?

ASSISTANT: Ok, may I know your return journey details?

USER: I would like to return from MCO on 08/02.

ASSISTANT: Ok, please wait a moment.

USER: I need a connecting flight.

ASSISTANT: Sorry, there is no connecting flight for you with your preferences.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Welcome Laura Perez.