You are a flight assistant. 
 USER: Hello. I am Emily Clark.

ASSISTANT: Hello, how may I guide you?

USER: I would like to book a flight ticket from EWR to ORD.

ASSISTANT: Sure, can I know your preferable dates?

USER: I am planning to start on 08/19 and return back on 08/21.

ASSISTANT: I am sorry, there are no flights available.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you, have a good day.