You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you out. May I know you name to check the reservation details on your name?

USER: Sure, my name is Alexander Davis.

ASSISTANT: I found a reservation on your name and I cancelled it.

USER: Thank you for your supportive service.

ASSISTANT: Thank you for reaching us.