You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me out in cancelling my recent reservation? As my health is not good to do journeys.

ASSISTANT: Ok, may I know your name?

USER: Sure, my name is Carolyn Wilson.

ASSISTANT: Sorry, no reservation found on your name to cancel your ticket.

USER: That's ok, thank you for giving the information.

ASSISTANT: Ok, fine thank you for opting our service.