You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My name is Patrick Turner, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I am perky to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not found any active reservation on your name in our records.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us.