You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Kathleen Thomas.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.