You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.

ASSISTANT: Sure, may I know your good name?

USER: My name is Matthew Lopez.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.