You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I can do that for you. Please help me with your name.

USER: My name is Shirley Edwards.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, I will wait for your information.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.