You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. May I know your name?

USER: Sure, I am Benjamin Wright.

ASSISTANT: How can I aid you?

USER: I want to cancel my recent reservation, due to some health issue. Can you help me for cancellation?

ASSISTANT: Sure, I can help you. We found a reservation by this name. Can I proceed it for cancellation?

USER: Sure, please proceed for cancellation.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for consulting us.