You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I render you today?

USER: I want to cancel my reservation because I am travelling on my private helicopter. Can you please help me in cancellation?

ASSISTANT: Sure, I am ready to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Laura Carter.

ASSISTANT: OK, please wait a minute.

USER: Sure,.

ASSISTANT: Thanks for waiting. Sorry to inform you, there is no reservation found with your name.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for reaching us.