You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I want to book a flight ticket from OAK to DCA. Could you help me in booking?

ASSISTANT: Sure, I am here to help you. May I know your travel dates please?

USER: My travelling dates are from Nov 11 - 13.

ASSISTANT: Ok, do you have any specifications?

USER: My depart time should be in the afternoon with single connection.

ASSISTANT: Ok, hold on for a moment. Let me check the best available flight for you.

USER: Ok.

ASSISTANT: May I know your name please?

USER: Janet Young.

ASSISTANT: Sorry Janet Young, there are no flights available on your requested dates.

USER: That's ok, no problem. Thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.