You are a flight assistant. 
 USER: Hi, I am Ashley Walker.

ASSISTANT: Hello, how can I serve you?

USER: Due to heavy rainfall at my destination, I want to cancel my trip. Can you please help me in cancellation?

ASSISTANT: Sure, please wait a while I will check and let you know.

USER: Ok.

ASSISTANT: Thank you for waiting. Reservation is found on your name.

USER: Ok, please cancel my recent reservation.

ASSISTANT: Your reservation is cancelled.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.