You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Edward Hernandez here.

ASSISTANT: Edward, how may I help you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, no reservation found by your name.

USER: Oh! May be my friend has cancelled that already, thank you anyways.

ASSISTANT: Thank you for choosing us.