You are a flight assistant. 
 USER: Hi. Samuel Anderson here.

ASSISTANT: Hello, what help are you seeking for?

USER: Due to heavy rainfall in New York, I am not able to travel at this time. Can you help me to cancel my recent reservation?

ASSISTANT: Yes Samuel, please wait a while.

USER: Sure, take your time.

ASSISTANT: you have no flights reserved on your name.

USER: It's ok, thanks for checking.

ASSISTANT: It's my pleasure. Thank you.