You are a flight assistant. 
 USER: Hello, I am Ruth Rodriguez.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check whether any active reservation is found on your name or not.

USER: Take your time.

ASSISTANT: Sorry Ruth Rodriguez, there is no active reservation found on your name in our database.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.