You are a flight assistant. 
 USER: Hello. I am Shirley Edwards.

ASSISTANT: Hello, how may I be your helping hand today?

USER: As my schedule to attend for meeting got postponed due to bad weather, I want to change my reservation. Can you please help me?

ASSISTANT: Sure. Please, wait.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.