You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: My name is Stephanie Carter. I want to cancel my reservation due to bad weather conditions.

ASSISTANT: Sure, wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation was found with your name.

USER: No problem, thank you.

ASSISTANT: Thank you for connecting with us.