You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to bad weather at my destination, I want to cancel my recent reservation.

ASSISTANT: Sure, I am happy to help you. Please let me know your good name.

USER: I am Laura Thomas.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for choosing us.