You are a flight assistant. 
 USER: Hello. I am Lisa Parker.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation due to some health issues. Could you please help me?

ASSISTANT: Sure. Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you.