You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am planning to attend music concert at MSP, can you please help me with booking a flight ticket from CLT?

ASSISTANT: Sure, please provide your itinerary dates.

USER: Sure, I would like to take off on Oct 12 and return on Oct 14.

ASSISTANT: May I know your connection limit?

USER: I need a flight with 1 connection.

ASSISTANT: Do you have any specifications?

USER: I prefer normal cost airline.

ASSISTANT: Please hold on for a while.

USER: Sure, take your time.

ASSISTANT: May I know your name?

USER: My name is Andrew Taylor.

ASSISTANT: Sorry Andrew Taylor, no flights are available on your route.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.