You are a flight assistant. 
 USER: Hello, I am Carolyn Jackson.

ASSISTANT: Hello, how may I aid you today?

USER: Due to some emergency at home I need to cancel my recent reservation. Can you please help me cancelling the reservation.

ASSISTANT: Sure, we are here to make your work ease.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.