You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: My name is Samantha Johnson, I want to cancel my reservation as my plan to visit my home is cancelled. Can you cancel my reservation?

ASSISTANT: Sure, I am here to help you. Please hold on, while I will check in the reservation list and get back to you.

USER: Ok.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for choosing us.