You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,.

USER: I am Frank Carter.

ASSISTANT: How can I serve you?

USER: Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found with your name.

USER: No worries, thank you for your information.

ASSISTANT: Thanks for approaching us, hope to serve you again.