You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Catherine Parker.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure, take your time.

ASSISTANT:  Catherine Parker, I have found your previous reservation and I cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.