You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nancy Scott.

ASSISTANT: How can I help you for today?

USER: As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you please cancel my reservation?

ASSISTANT: Yes, I can help you with that.

USER: Thank you.

ASSISTANT: Give me a moment, I will get back to you.

USER: Sure, I will wait for your reply.

ASSISTANT: Sorry to inform you that there is no active reservation found on your name in our database.

USER: That's not an issue.

ASSISTANT: Thank you for contacting our agency.

USER: Thank you for your information.

ASSISTANT: Have a great day.