You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may  I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you. Let me know your name please?

USER: My name is Barbara Davis.

ASSISTANT: Give me a minute.

USER: Sure, take your time.

ASSISTANT: Thank you for your time, there is no reservation found on your name to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for approaching us.