You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER:  I need to cancel my reservation as I need to stay back in my hometown, can you please help me out in cancellation?

ASSISTANT: Sure, may I know your name to check the reservation status?

USER: Please check the reservation on the name of Jonathan Lewis.

ASSISTANT: Please wait, I will check the reservation on your name and get back to you.

USER: Ok, I will wait for your response.

ASSISTANT: We found a reservation on your name.

USER: Ok.

ASSISTANT: Shall I proceed to cancel your reservation?

USER: Please cancel my reservation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for contacting us.