You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance are you looking for?

USER: I want to cancel my recent reservation due to ongoing tornado at my source point. Can you help me with that?

ASSISTANT: Certainly, I can do the need full for you.

USER: Thank you.

ASSISTANT: Will you please let me know on what name it was reserved formerly?

USER: Ashley Mitchell here.

ASSISTANT: Ok, please allow me few minutes to check the current status and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, We found a reservation active under your name. Shall I proceed to cancel?

USER: Please cancel it.

ASSISTANT: Your request for cancellation has been processed successfully. Your refund will be initiated to your bank account within 2 to 3 working days.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for consulting us.