You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?

ASSISTANT: Sure, can you give me your name?

USER: My name is Ruth Davis.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.