You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samuel Turner.

ASSISTANT: Samuel Turner, how may I assist you today?

USER: Can you please help me to cancel my active reservation?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: I am sorry to inform you that there is no active reservation done on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Samuel Turner, thank you for reaching us. Have a great day.