You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How exactly can I assist you on the day?

USER: I am Carol Robinson. I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Ok. Please wait for a while.

USER: Ok.

ASSISTANT: We found a reservation on your name, Shall I cancel it?

USER: Yes, please.

ASSISTANT: Ok, your ticket has been cancelled. Thanks for approaching us.

USER: Thanks for your service.