You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: Due to an emergency, I just want to cancel my recent reservation. Can you please help me?

ASSISTANT: I am here to help you about that. Can you please provide your name for checking the reservation status?

USER: Sure, please check my reservation on the name of Amanda Edwards.

ASSISTANT: Be on hold for a while to check the reservation status under your name in our booking list please.

USER: Sure.

ASSISTANT: I apologise to say this Amanda Edwards, there is no active reservation under your name in our booking list to cancel your reservation.

USER: OK, thanks for your help.

ASSISTANT: You are welcome, thank you for reaching us.