You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you cancel my recent reservation?

ASSISTANT: Sure, please share your good name?

USER: Ok, I am David Turner.

ASSISTANT: Please wait for a while.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation found on your given name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for choosing us.