You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I made a reservation earlier to meet my grand parents but due to my health issues I am not able to reach there so I need to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I am here to help you. Can you please help me with your name?

USER: I made a reservation by this name Brandon Edwards.

ASSISTANT: Thanks for providing your name. Sorry, there is no active reservation found on your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for availing us.