You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,.

USER: I am Dorothy Thomas.

ASSISTANT: How may I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you aid me with this?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time.

USER: My pleasure.

ASSISTANT: There is no active reservation found in your name.

USER: It's ok, not a problem. Thanks for your quick response.

ASSISTANT: Thank you for opting us.