You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kenneth Evans.

ASSISTANT: Kenneth Evans, how may I assist you today?

USER: Can you please help me in booking a flight ticket from Austin, AUS to reach NY-EWR?

ASSISTANT: Yes, I will help you. Please help me with your planned travel dates.

USER: My journey dates are from Dec 01 to Dec 03.

ASSISTANT: Do you need a direct or connecting flight?

USER: I need a connecting flight.

ASSISTANT: I am sorry to inform you that there are no flights as per your preferences.

USER: That's ok, not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us. Have a great time.