You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Can you please cancel my reservation due to heavy rainfall at my destination place?

ASSISTANT: Sure, may I know your name?

USER: I am Nicole Jackson.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching our service.