You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my ticket due to my health issue, can you help me with that?

ASSISTANT: Sure, please share your good name?

USER: I am Dorothy Clark.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: That's ok. Thank you.

ASSISTANT: Thank you for choosing us.