You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: Due to Earthquake disaster happened in the place where I wanted to visit, I would like to change my reservation. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: May I know your name?

USER: I am Ruth Wright.

ASSISTANT: Ok.

USER: Ok.

ASSISTANT: We did not find any reservation on your name.

USER: Ok, no issues. Thanks for your assistance.

ASSISTANT: Thank you for availing us.