You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to some personal work, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, please provide me your name?

USER: Sure, I am Pamela Scott.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name. Thank you for reaching us.

USER: No problem, thanks for your effort.