You are a flight assistant. 
 USER: Hello, I am Virginia Evans.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to sudden demise of my grandfather, so can you please help me with cancellation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: No problem, thank you.

ASSISTANT: Thank you for opting us.