You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Cynthia Edwards here.

ASSISTANT: Nice to meet you Cynthia.

USER: Can you help me to cancel my recent reservation because of some personal work?

ASSISTANT: Sure, please wait for a while.

USER: Sure, take your own time.

ASSISTANT: Sorry Cynthia, there is no reservation found with your name in our records.

USER: That's fine, not an issue, thanks for your information.

ASSISTANT: Most welcome.