You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I provide service to you?

USER: I am Emily Lewis, I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you. Please standby, I will get back to you with the current status.

USER: Sure.

ASSISTANT: Thanks for being patience, no reservation found on your name.

USER: Thank you for providing information.

ASSISTANT: Thanks for contacting us.