You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to some personal issues, I would like to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you out. Please provide me your name.

USER: My name is Jason Gonzalez.

ASSISTANT: Sorry, no active reservation on your name in our database.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Jason Gonzalez, thank you for reaching us.