You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I am doing a new project to submit in Innovation Festival, but my project went wrong. So, I will not attend that event. Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your name please?

USER: I am Betty Nelson.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time.

USER: Ok.

ASSISTANT: Sorry, no reservation found in your name.

USER: Thanks for your quick response.

ASSISTANT: Thank you for reaching us.