You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Nancy Hernandez, I want to cancel my ticket as my plan to meet my parents is cancelled. Can you cancel my reservation?

ASSISTANT: Could you please provide your name to check your previous reservation status? Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to notify, there is no reservation found on your given name.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for reaching us.