You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Ok, may I know your good name?

USER: I am Stephen Davis.

ASSISTANT:  Ok, please wait I will revert you.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT:  Thank you for availing us.