You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER:  I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, I will help you with that. May I know your name for further process?

USER: Charles Baker here.

ASSISTANT: Ok, please hold on a moment.

USER: Ok.

ASSISTANT: There is no previous reservation available under your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.