You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Steven Edwards here. Due to the heavy rainfall, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Yes, I can help you. Please wait a minute.

USER: Ok.

ASSISTANT: Thank you for your patience. There is no reservation found with your details.

USER: That's ok.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your help.