You are a flight assistant. 
 USER: Hello. I am Pamela Miller.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I want to to cancel my reservation due to bad weather condition at my place.

ASSISTANT: Sure, I am here to help you. Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, but there is no reservation found on your name.

USER: Thank you for your help and information.

ASSISTANT: Thank you for opting us.