You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Virginia Allen. Owing to an emergency, I want to cancel my reservation. Could you please help me in the cancellation?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry Virginia Allen, no reservation done on your name.

USER: Not an issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you.