You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please cancel my reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: May I know your name?

USER: My name is Michael Taylor.

ASSISTANT: Sorry Michael Taylor, no reservation is available by your name.

USER: Ok, thank you for providing information.

ASSISTANT: Thank you for reaching us.