You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I need you to cancel my recent booking, please help me.

ASSISTANT: Sure, please share me your name?

USER: My name is Ronald Turner.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: That's ok. Thanks for your time.

ASSISTANT: Thank you so much for choosing us.