You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nancy Phillips. Due to an urgency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Nancy, how may I help you? Sure, I will help you with this. Please be on hold for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Nancy Phillips, there is no active reservation found under your name in our database.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for contacting us.