You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name please?

USER: Sure, my good name is Anna Martin.

ASSISTANT: How may I oblige you at present?

USER: Would it be possible to change my reservation to new locations?

ASSISTANT: Sure, we are here to help you.

USER: Thanks.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your patience, no active reservation was found on your name to change.

USER: No problem, thank you.

ASSISTANT: Thank you for selecting us.