You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How could I aid you today?

USER: I want to cancel my recent reservation, due to heavy rainfall at my destination. Can you please aid me?

ASSISTANT: May I know your good name please?

USER: Sure, my name is Matthew Thompson.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found with your given name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for approaching us.