You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nicole Jones.

ASSISTANT: How may I help you today?

USER: I want to cancel my recent reservation, due to some health issues. Can you please help me?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure, I will wait for your response.

ASSISTANT: We are great to say that, there is no reservation found on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for consulting us.