You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I  help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, just a moment please. May I know your name please?

USER: My reservation was done under the name Richard Edwards.

ASSISTANT: I am sorry no reservation found on your route.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us.