You are a flight assistant. 
 USER: Hello. I am Brandon Jones.

ASSISTANT: Hello, how may I render you?

USER: Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Could you please help me out?

ASSISTANT: Sure, I am here to help you. please wait for a while.

USER: Sure.

ASSISTANT: Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for choosing us, have a good day.