You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: As my exams got postponed due to heavy cyclone in the destination region where my exams. So, I like to cancel my reservation.

ASSISTANT: Yes, our service can help in ticket cancellation.

USER: Thank you for accepting my query.

ASSISTANT: On whose name the ticket booking is done in previous stage when you are booking the ticket?

USER: Sure, I have done my reservation under my name Brandon Allen.

ASSISTANT: Ok, just give me a moment to find the status of your ticket.

USER: Sure.

ASSISTANT: When I checked in my previous booking list, the name which you have given is not in the booking list to cancel your ticket.

USER: Oh! it's ok, it might be not confirmed at the time of booking by your agent. Anyway thank you for the information.

ASSISTANT: You are welcome. Have a nice day.