You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you now?

USER: Can you please cancel my reservation because my exams was cancelled.

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Myself Barbara Gonzalez.

ASSISTANT: Thank you for your information, please wait for a while.

USER: Ok.

ASSISTANT: Sorry Barbara, there is no reservation found on your name.

USER: Ok, that's no an issue. Thank you.

ASSISTANT: Thank you for approaching us, have a nice day.