You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Carol Garcia here.

ASSISTANT: Nice to meet you Carol.

USER: Due to short circuit my house got burned down.

ASSISTANT: Ok. What type of help can I do for you?

USER: So I need to cancel my reservation. Could you help me?

ASSISTANT: There is no reservation with your name.

USER: It's ok.

ASSISTANT: Thanks for contacting us, have a great day.

USER: Thank you for your information.