You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you at this moment?

USER: Myself Steven Jackson.

ASSISTANT: Yes Steven.

USER: I would like to cancel  my reservation due to snow storm in my location.

ASSISTANT: Sure, I am here to help you, wait for a moment to check your reservation status.

USER: Ok, take your time.

ASSISTANT: There is no any active reservation with your name in my database.

USER: Not an issue, thank you so much.

ASSISTANT: You are welcome.