You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Samantha Harris. I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: I am here to help you about that.

USER: Thank you.

ASSISTANT: Sorry Harris, there are no active reservation under your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Most welcome.