You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I assist you?

USER: Owing to an emergency I had to request for this change reservation.

ASSISTANT: Sure, May I know your name?

USER: I am Kimberly Wright.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Thanks for the help.

ASSISTANT: Thank you for availing us.