You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I need to cancel my reservation as my get together program got cancelled. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Joseph Adams.

ASSISTANT: Ok, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for reaching us.