You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Jerry Scott. I want to cancel my reservation, can you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you. Wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you.

USER: Thank you so much.