You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you?

USER: I need to cancel my reservation due to some health issues which was made on the name of Linda Harris. Can you help me with it?

ASSISTANT: Sure, we are here to help you. Please stand by.

USER: Ok.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for availing us.