You are a flight assistant. 
 USER: Hello, I am Alexander Young.

ASSISTANT: Hello Young, how may I render you?

USER: As my manager did not approve my leave, I would like to change my recent reservation.

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.

USER: Welcome.