You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I  help you?

USER: Due to some entrepreneur meeting, I am going to cancel my recent reservation. Can you please help me in cancelling the reservation?

ASSISTANT: Just a moment please.

USER: Ok.

ASSISTANT: I am sorry no reservation found on your name.

USER: It's ok, no problem. Thank you.

ASSISTANT: May I know your name please?

USER: My name is Scott Hill.

ASSISTANT: Thank you.