You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: I am Patricia Young. I want reservation to CLT on 10/18. will you please let me know availability of tickets?

ASSISTANT: Sure, may I know your return date please?

USER: I want return on 10/20 from DEN.

ASSISTANT: Please wait a moment, I will check and get back to you.

USER: OK.

ASSISTANT: Thanks for waiting, we found a flight on your details with airline Southwest, flight number: 1005. Shall I proceed for booking?

USER: May I know number of connections?

ASSISTANT: It is one connection flight.

USER: Thank you. Please proceed for booking.

ASSISTANT: Your ticket has been booked.

USER: Thank you for your service.

ASSISTANT: Thanks for choosing us, have a good day.