You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation due to heavy snowfall at my destination place, so please help me to cancel.

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Kevin Williams.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: We found a reservation on your good name. It has been cancelled successfully.

USER: Ok, thanks for your support.

ASSISTANT: Thank you for reaching us.