You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kathleen Parker.

ASSISTANT: How may I help you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I can help you and please be on hold for a moment.

USER: Ok, sure.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our back end to cancel it.

USER: Ok, fine thank you for checking.

ASSISTANT: You are most welcome and thank you for reaching us, have a nice day.