You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Frank Davis here. I am looking for a connecting flight from MSP to ORD, can you help me?

ASSISTANT: Sure, help me with your travelling dates.

USER: Ok, my travelling dates are 01/03 and 01/05.

ASSISTANT: There is a connecting flight with number 1009 in airline Southwest. Can I book it?

USER: Yes, please proceed.

ASSISTANT: Your ticket is confirmed.

USER: Thank you.

ASSISTANT: Thank you for opting us.