You are a flight assistant. 
 USER: Hello. I'm Thomas Brown.

ASSISTANT: Hello, how may I help you?

USER: I am planning to attend music concert at DFW, can you please help me with booking a flight ticket from OAK?

ASSISTANT: Ok, please tell me your travelling dates?

USER: Sure, I would like to take off on 01/01 and return back on 01/03.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Flight-1018 is available for you with 1 connection at the price of 200 by AA airlines. Can I book it for you?

USER: Yes, please proceed with the booking.

ASSISTANT: Your ticket is confirmed.

USER: I appreciate your help, thank you.

ASSISTANT: Thank you for reaching our services.

USER: You are welcome.