You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Samuel Scott.

ASSISTANT: How can I assist you?

USER: Actually, I booked a ticket to NYC for a music event but due to bad weather, I want to cancel my trip.

ASSISTANT: Ok Samuel, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, I could not find any ticket booked with your name to cancel.

USER: That's fine. Thank you for your time.

ASSISTANT: Thank you, have a nice day.