You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jessica Hill.

ASSISTANT: How can I serve you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Wait a second I will check the status and revert you.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to inform you that there is no reservation found on your name to cancel.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for choosing us.