You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My name is Joshua Moore.

ASSISTANT: Ok.

USER: I would like to cancel my reservation because of my bad health.

ASSISTANT: I will help help you with that. Please wait.

USER: Sure.

ASSISTANT: Sorry, no active reservation found on your name to cancel. Thank you for reaching us.

USER: No issue, thank you for the information.