You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: Thank you. Myself Elizabeth Phillips.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel it.

USER: That's ok, no problem. Thank you for checking out.

ASSISTANT: Thank you for reaching us, have a great day.