You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I abet you?

USER: Can you help me with cancellation due to heavy rainfall at my destination?

ASSISTANT: Sure, please provide your good name to check the reservation list?

USER: Dorothy Hill is my name.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for your time. We found a reservation on your name. Shall I cancel it?

USER: Please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thanks for your help in cancelling my ticket.

ASSISTANT: Thank you for consulting us. Have a great day.