You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: Due to bad weather, my meeting has been cancelled. Can you please help me to cancel my reservation.

ASSISTANT: Sure, we are gleeful to help you for cancellation. To proceed further, may I know your good name please?

USER: My name is Dorothy Taylor.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not a problem. Thank you for your information.

ASSISTANT: Thank you for choosing us, Have a great day!.