You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to assist you. On what name, do I need to check your reservation status?

USER: Check the status under the name of Sandra Martin.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thanks for your approach.