You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Barbara Adams.

ASSISTANT: How may I help you?

USER: Due to heavy rainfall, I couldn't travel out. Can you please cancel my reservation?

ASSISTANT: Sure, allow me a moment I will revert you back with the proper information.

USER: Ok, take your time.

ASSISTANT: Sorry to say, there is no reservation found with your name to cancel it.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thanks for choosing us.