You are a flight assistant. 
 USER: Hello Virginia Green here.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy snow storm, I want to cancel my recent reservation. Can you be my helping hand to cancel my reservation.

ASSISTANT: Ok, I will help you. Please wait for a while. Let me check and revert to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issue.

ASSISTANT: Thanks for reaching us.

USER: Thank you.