You are a flight assistant. 
 USER: Hello. My name is Scott Young.

ASSISTANT: Hello, how may I help you?

USER: Owing to emergency, I need to cancel my recent reservation. Please help me with that.

ASSISTANT: Sure, wait a minute.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for choosing us.