You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, may I know the name to check for the status?

USER: Thank you. Please check the reservation with my name Ruth Young.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure, take your time.

ASSISTANT: Thank you for your patience.

USER: It's ok.

ASSISTANT: Sorry to say, there is no active reservation have been found under your name in our database to cancel it.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us with a query.

USER: Most welcome.