You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: My name is Ashley Hall. Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Sure.

ASSISTANT: Thanks for your time. We found a reservation by this name. Can I proceed it for cancellation?

USER: Yes, please.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for contating us.