You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Laura THomas.

ASSISTANT: How may I help you?

USER: I want to go for an industrial tour conducting by our college management, can you please book me a ticket from MSP to SEA?

ASSISTANT: Sure, may I know your journey dates please?

USER: My travelling dates are 12/09 to 12/11. I need a direct flight.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: There are no direct flights available with your preferences.

USER: No issue, thank you.

ASSISTANT: Thank you for choosing us.