You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I amend you?

USER: Can you please help me a to cancel my reservation?

ASSISTANT: Sure, I will help you. May I know your name to check the reservation status?

USER: Myself Michelle Jackson.

ASSISTANT: Please wait. I will revert to you.

USER: Ok.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for availing with us. Have a nice day.