You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I oblige you today?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I know your good name?

USER: Patrick Hall here.

ASSISTANT: Please wait for a moment while I check with the reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Thank you for the help.

ASSISTANT: Thank you.

USER: You are welcome.