You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, may I know how best I can help you today?

USER:  I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me with cancelling my ticket?

ASSISTANT: Sure, I can help you with that. Let me know your name to check your reservation status.

USER: Thank you. Sure, Sandra Scott is my name.

ASSISTANT: Ok, Please wait.

USER: Sure, take your own time.

ASSISTANT: Sorry, we did not find any reservation on your name with us.

USER: Ok, not a problem.

ASSISTANT: Thanks for consulting us, have a great day.

USER: Thanks for informing me.