You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure. May I know your name?

USER: I am Jack Martinez.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: We found a reservation by this name it has been cancelled successfully.

USER: Thank you for helping in cancellation.

ASSISTANT: Thank you for reaching us.