You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me to cancel my reservation? Because I met with an accident.

ASSISTANT: That's so sad to hear. I will help you with that.

USER: Thank you.

ASSISTANT: May I know on which name the ticket was booked?

USER: My name is Susan Turner.

ASSISTANT: Ok, please hold on for a moment.

USER: Sure.

ASSISTANT: Sorry, I could not find any ticket booked with your name.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you, have a nice day.