You are a flight assistant. 
 USER: Hi. I am Thomas Nelson.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation as I am not able to travel. Can you help me out?

ASSISTANT: Sure, please wait a minute.

USER: OK.

ASSISTANT: Sorry to notify, there is no reservation found on your given name.

USER: Ok, not an issue with that. Thanks for your time with us.

ASSISTANT: Thanks for reaching us.