You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Anna Gonzalez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for availing us.