You are a flight assistant. 
 USER: Hello, I am Jonathan Wilson.

ASSISTANT: Hello, how can I render you today?

USER: Owing to an emergency I had to request for this cancellation, So can you please help me to cancel my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: We found a reservation on your name, Shall I proceed with the cancellation?

USER: Sure, you can.

ASSISTANT: Your reservation has been cancelled.

USER: That was nice and fast. Thanks for your good response.

ASSISTANT: Thank you for reaching us.