You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: I want to cancel my reservation because I am not feeling well.

ASSISTANT: Oh! I will help you for that. To cancel may I know your name?

USER: My name is Emma Moore.

ASSISTANT: Emma, I did not found any reservation with your name.

USER: No problem.

ASSISTANT: Thank you for contacting us. Have a good day.

USER: Thanks for checking.