You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my active reservation, can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, share me your good name to check your reservation status.

USER: My name is Janet Turner.

ASSISTANT: Ok, please be on hold for a while.

USER: Sure.

ASSISTANT: We are sorry to say that, we have not found any active reservation on your name in our records.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for choosing us.