You are a flight assistant. 
 USER: Hello, I am Elizabeth Evans.

ASSISTANT: Hello. how can I be your helping hand?

USER: Help me to cancel my ticket, I plan to visit my college friend is cancelled.

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Sorry there is no reservation found on your name.

USER: Thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.