You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: Sure, my name is Elizabeth Lee.

ASSISTANT: Please allow me a minute.

USER: Sure, I will allow.

ASSISTANT: Thank you. I have found your booking details. I have cancelled your booking.

USER: Anyways, thank you for your service.

ASSISTANT: You are welcome. Thank you for reaching us. Have a great time.