You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Myself Frank Johnson. I want to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: Ok, let me check with the reservation records and I will respond.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry, I had checked and did not find the reservation on your name.

USER: Ok no problem,thank you for your information.

ASSISTANT: Thank you for connecting with our agency.