You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Brandon Martin.

ASSISTANT: How may I guide you?

USER: Due to financial issues, I couldn't travel to California. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Ok.

ASSISTANT: Brandon, no reservation has been found on your name in our database.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for approaching us.