You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Joseph Garcia.

ASSISTANT: How can I assist you?

USER: I would like to cancel my recent reservation, due to heavy rainfall. Can you please help me?

ASSISTANT: Sure, I can help you out with this. Give me a minute.

USER: Ok, take your own time.

ASSISTANT: We didn't found any reservation by this name.

USER: That's ok, no more issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.