You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Gregory Moore.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, I will wait for your information.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank your for reaching us.