You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER:      Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, can I know your name?

USER: Sure, my name is Cynthia Hernandez.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: We found your reservation. Shall I cancel it?

USER: Yes, please.

ASSISTANT: Your ticket is cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.