You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help to cancel my reservation?

ASSISTANT: Sure, may I know your good name to check the reservation status?

USER: My name is Rebecca Gonzalez.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: I regret to inform you that there were no reservation found as per your given name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for opting us.