You are a flight assistant. 
 USER: Hello. I am Betty Baker.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation as my exams got cancelled, can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, we found your reservation. Shall I proceed to cancel?

USER: Yes, you can cancel it.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for choosing us.