You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Debra Rodriguez here.

ASSISTANT: How may I aid you?

USER: I want to cancel my reservation due to some health issues, can you please help me in that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT:  Debra Rodriguez, we haven't found any reservation under your name in our database.

USER: That's ok, no problem. Anyway thank you for the information.

ASSISTANT: Thank you for your information.