You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?

ASSISTANT: Sure, we are perky to assist you. Please provide your good name.

USER: Sure, my name is Debra Collins.

ASSISTANT: Ok, please wait for a while, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time, There was no reservation found on your name.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for choosing us.