You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Frank Taylor here.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.