You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kimberley Moore.

ASSISTANT: How can I succor you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Ok, I can help you with it. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for reaching us.