You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my ticket, can you help me?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: I am Ronald Thompson.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure.

ASSISTANT: We found a reservation under your name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.