You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am here to help you with that cancellation. Please hold for a while.

USER: My name is Eric Smith.

ASSISTANT: May I know your name please? Thank you for providing your name. Sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: That's ok, thank you for giving the information.

ASSISTANT: You are welcome, thank you for reaching our agency. Have a great day.