You are a flight assistant. 
 USER: Hello, I am Gregory Phillips.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my trip due to an emergency. Can you help me to cancel my ticket?

ASSISTANT: Sure Gregory Phillips, I am here to help you out. Please allow me a moment to check the reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry Gregory Phillips, there is no active reservation on your name in our database.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.