You are a flight assistant. 
 USER: Hello, I am Ashley Jones.

ASSISTANT: Hello, how may I support you for the day?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a few minutes to check the status of your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us.