You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I would like to cancel my recent reservation, will you help me with that?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: Thank you for accepting my request, myself Larry Baker.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Sure,.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for approaching us, wish you a nice day.