You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Janet Davis. I would like to book a flight ticket from IAD to OAK.

ASSISTANT: Sure, can I know your preferable dates?

USER: I am planning to start on 08/25 and return back on 08/27.

ASSISTANT: I found a flight 1020 of Southwest airlines matches with your preferences, can I proceed?

USER: Yes, please proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: Thank you, have a good day.