You are a flight assistant. 
 USER: Hello, myself Robert Jones.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I need to cancel my reservation. Please help me with this.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please stand by I will get back to you.

USER: Sure.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: OK, not an issue.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you for your information.