You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation, as I have to take my mother to hospital. Can you please help me?

ASSISTANT: Sure, I will help you with this. May I know your name for cancellation of your reservation?

USER: Yes, my name is Stephen Taylor.

ASSISTANT: Sorry Taylor, there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for your information.