You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know your good name?

USER: I want to cancel my reservation due to demise of my great grandfather. I am Sharon Edwards.

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found with your name.

USER: Thank you for your service.

ASSISTANT: Thanks for choosing us.