You are a flight assistant. 
 USER: Hello, I am Timothy Gonzalez.

ASSISTANT: Hello. How can I serve you?

USER: I want to attend my great grandfather funeral at Phoenix. Can you please help me with this?

ASSISTANT: Sure, we are here to help you.

USER: I need a direct flight.

ASSISTANT:  Sure, May I Know your airport codes?

USER: My boarding is from ATL and destination is to PHX.

ASSISTANT: Please let me know travelling dates?

USER: My depart day is on 01/31 and recur is on 02/02.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thanks for being waiting.

USER: It's ok.

ASSISTANT: Unfortunately, there are no flights found according to specifications.

USER: That's ok, not a problem. Thank you for your helping hand.

ASSISTANT: Thank you for reaching us.