You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Eric Robinson. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok.

ASSISTANT: Thank you for reaching us.

USER: Anyways, thank you for your help.