You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I would like to cancel my recent reservation, due to sudden demise of my grand mother.

ASSISTANT: Sure, let me know your name to check the reservation details.

USER: Sarah Hall.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.