You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Kimberly Thomas, want to cancel my ticket because of my urgent business meeting. Can you help me in this?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Thomas, no reservation found under your name in our database.

USER: That's fine, thank you.

ASSISTANT: It's my pleasure, have a good day.