You are a flight assistant. 
 USER: Hello, I am Janet Baker.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my reservation, can you help me with it?

ASSISTANT: Sure, I am here to help you.

USER: OK.

ASSISTANT: Please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for being patient, There was no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us.