You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: I would like to change my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, may I know your good name?

USER: Samantha Wilson here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: There is no active reservation found on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you.