You are a flight assistant. 
 USER: Hello. I am Thomas Jones.

ASSISTANT: Hello, how can I help you today?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we will help with that. Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no recent reservation found on the given name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you.