You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I am Ruth Hernandez, can you please help me to cancel my reservation as my exams got cancelled?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for considering my request.

ASSISTANT: Please wait for a minute.

USER: Sure, I will wait for your response.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Oh! It might not be booked properly at the time of booking. Anyways thank you for the information.

ASSISTANT: Thank you for reaching us.