You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of service are you seeking from us?

USER: Will you please cancel my recent reservation as my plan to attend a film festival got cancelled?

ASSISTANT: Sure, may I know your name?

USER: I am Samantha Perez.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for availing us.