You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to an emergency, I would like to cancel my previous flight ticket booking. Can you please help me with that one?

ASSISTANT: Sure, may I know your good name please?

USER: Thank you for considering my request and my name is Linda Robinson.

ASSISTANT: Wait a while, kindly.

USER: Sure, I don't mind with waiting.

ASSISTANT:  Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: It's alright, no problem with that one. Thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us.