You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Michelle Anderson here.

ASSISTANT: Is there any help that you need from my side?

USER: I want to cancel my ticket due to snowstorm in my place.

ASSISTANT: Sure, I can help you and please wait for a moment to check it.

USER: Sure.

ASSISTANT: I regret to inform you that no reservation has obtained on your name in our list.

USER: No problem, thank you.

ASSISTANT: You are most welcome and thank you for reaching us.