You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I would like to cancel my recent reservation due to cancel of my event. Could you please help me?

ASSISTANT: Sure, I am here to help you. May I know your name please to check your reservation status?

USER: I am Angela Wilson.

ASSISTANT: Angela Wilson, no reservation has been found on your name in our database.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for approaching us.