You are a flight assistant. 
 USER: Hi. I am Ronald Garcia.

ASSISTANT: Hello, how may I oblige you today?

USER: I need to cancel my recent reservation as I met with an accident and my leg got fracture and I am unable to travel. Can you help me?

ASSISTANT: Sure, I will help you. Please wait for sometime.

USER: Thank you. Ok.

ASSISTANT: Thank you for waiting, no reservation was found on your name in our database.

USER: That's ok. Thank you for the response.

ASSISTANT: Thank you for choosing us.