You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you the day?

USER: Due to an emergency I need to go for hospital. So that I need to cancel my reservation. Can you please cancel my reservation with the name Jessica Lee?

ASSISTANT: Sure, I will help you for that. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us, Have a great day.

USER: Thanks for your information.