You are a flight assistant. 
 USER: Hello, I am Samantha Jones.

ASSISTANT: Hello, Samantha Jones. How may I aid you today?

USER: Due to technical issues, I want to cancel my reservation. Can you help me with it.

ASSISTANT: Sure, we are happy to favour you. Please hold on for a moment.

USER: Sure.

ASSISTANT: Thanks for being on hold, we are sorry to say that no reservation has found based on your name.

USER: No issues.

ASSISTANT: Thank you for approaching us, have a joyful day.