You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation due to snow fall in Atlanta, can you help me please?

ASSISTANT: Sure, can you help me with your name to proceed?

USER: Ok, my name is Kimberly King.

ASSISTANT: No reservation found on your name. Sorry for inconvenience.

USER: Ok, in issues. Thank you for checking.

ASSISTANT: Welcome.

USER: Most welcome.