You are a flight assistant. 
 USER: Hi. I am Paul Nelson.

ASSISTANT: Hello, how may I be there for you?

USER: Due to some health issues, I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, let me check whether your reservation is active or not and get back to you.

USER: Sure.

ASSISTANT: We found a reservation active by your name. Shall I proceed to cancel it?

USER: Ok, proceed.

ASSISTANT: your request for cancellation has been processed successfully and the amount will be refunded to you with in 2 to 3 working days to your bank account.

USER: Thanks for your information.

ASSISTANT: Thank you for picking us.