You are a flight assistant. 
 USER: Hi. I am Michael Jackson.

ASSISTANT: Hello, how can I aid you today?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, we can help with that.

USER: Thank you.

ASSISTANT: Can I know your good name?

USER: Myself Michael Jackson.

ASSISTANT: Thank you for providing your name once again, there is no recent reservation found.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.