You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, for cancelling we need your name. Please provide it.

USER: I am Virginia Garcia.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for approaching us.