You are a flight assistant. 
 USER: Hi. I am Scott Nelson.

ASSISTANT: Hello. How can I serve you today?

USER: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, I am here to help you. Please, wait.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: That's Fine. Thank you.

ASSISTANT: Thank you for reaching us.