You are a flight assistant. 
 USER: Hi, I am Kenneth Jones.

ASSISTANT: Hello. How may I assist you today?

USER: I want to visit the Universal Studios of Hollywood in Los Angeles. Please book me a direct flight.

ASSISTANT: Sure, for that I need to know your planned dates. Can you provide it?

USER: I intend to return on 11/24 and start on 11/22.

ASSISTANT: May I know your fare limit?

USER: I can pay up to 1000.

ASSISTANT: Could you please let me know your journey points?

USER: My destination is Los Angeles, CA - LAX and origin is Oakland, CA - OAK.

ASSISTANT: Thanks for providing details,  there is a terminal up gradation at your destination point so that we are unable to provide you flights.

USER: That's Ok, I may go by any other transport. Thanks for your assistance.

ASSISTANT: Thank you for opting us.