You are a flight assistant. 
 USER: Hello. I am Cynthia White.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, we are here to help you. Please wait for a minute.

USER: Thank you. Take your time.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for availing us.