You are a flight assistant. 
 USER: Hello. I am Betty Smith.

ASSISTANT: Hello, how can I aid you?

USER: I had planned to go on a trip, but it was postponed. Can you change my recent reservation?

ASSISTANT: Sure, give me  a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.