You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Deborah Scott. I would like to cancel my reservation as I got hospitalized, can you please help me out?

ASSISTANT: Ok, please hold on a moment I will check your previous reservation.

USER: Sure.

ASSISTANT: Thanks for your patience, there is no active reservation found on your name in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thanks for approaching us, have a nice day.