You are a flight assistant. 
 USER: Hello, I am Paul Scott.

ASSISTANT: Hello, how may I assist you?

USER: I am a cricket player, due to heavy rains my cricket match got cancelled, so can you please help me out with cancellation?

ASSISTANT: Sure, please wait a moment, I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I proceed for cancellation?

USER: Please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thanks for choosing us.