You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I am Ashley Wright.

ASSISTANT: Yes Wright.

USER: Can you help me to change my reservation?

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status.

USER: Sure.

ASSISTANT: Ashley, I did not find any active reservation with your name in my database.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your time.