You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what type of service you are looking from us?

USER: I would like to change my holiday location with my previous booking, can you help me with it?

ASSISTANT: Sure, I will help you about it. Can you please provide your name for checking the reservation status under your name?

USER: I booked my previous booking by the name of Kenneth Parker.

ASSISTANT: Sorry Parker, I have not found any active reservations under your name in our database.

USER: Oh No, that's very sad to hear from your side.

ASSISTANT: Ok.

USER: Anyways, thank you for checking.

ASSISTANT: My pleasure, thank you for reaching out here Parker.