You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Edward King.

ASSISTANT: How can I assist you?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Thank you, I will wait for your response.

ASSISTANT: Edward King, there is no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome.