You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Timothy Campbell here.

ASSISTANT: What can I do in your service today?

USER: Due to landslides happening at my location, I'm unable to catch the flight. Can you please change my recent reservation?

ASSISTANT: Ok, give me a moment.

USER: Sure.

ASSISTANT: Sorry to inform you, there is no active reservation by your name. Would you like to make a new reservation?

USER: Oh! that's ok, thank you for your information.

ASSISTANT: Thank you for consulting with our agency. Have a nice day.