You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am William Moore.

ASSISTANT: How can I assist you today?

USER: I would like to cancel my recent reservation due to the bad weather conditions.

ASSISTANT: Ok.

USER: Can you help me in this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: There is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for approaching us.