You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: How may I help you? Sure I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Linda Campbell.

ASSISTANT: There is no active reservation found on your name to proceed further.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for choosing us.