You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Could you please tell me how may I assist you?

USER: My football match was cancelled and I want to cancel my reservation, can you help me?

ASSISTANT: Ok, sure I can help you with that.

USER: My name is Andrew Jones.

ASSISTANT: Sorry to say, no reservation found on your details.

USER: No problem. Thank you for checking.

ASSISTANT: Thank you for contacting us.