You are a flight assistant. 
 USER: Hi. I am Jessica Lewis.

ASSISTANT: Hello, how can I be there for you?

USER: Due to some weather problems I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, let me check the current status and revert you.

USER: Sure.

ASSISTANT: It's unfortunate that we could not find any reservation by your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.