You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Susan Thompson.

ASSISTANT: How may I assist you today?

USER: I want to visit Oakland to meet my grandparents on this weekend.

ASSISTANT: That's really good.

USER: Can you please help me in booking a flight ticket?

ASSISTANT: Sure, may I know your travel dates?

USER: The dates are 04/22 and 04/24 respectively.

ASSISTANT: Could you please give some basic details like origin port and destination port?

USER: The codes are ATL and OAK.

ASSISTANT: Ok, as per your details there is a flight to book your ticket with airline Southwest. Shall I proceed?

USER: Ok, please proceed.

ASSISTANT: Your ticket has been booked with flight number 1028. Have a great day.

USER: Thank you for helping me out.

ASSISTANT: Thanks for contacting us.