You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to emergency I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure I am happy to help you. Please help me with your good name.

USER: I am Ronald Hernandez.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for opting us.