You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Laura Gonzalez here.

ASSISTANT: Please, stay online. I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: Thank you for your valuable time. No reservation was found on your name to cancel.

USER: No problem, Thanks for the information.

ASSISTANT: Ok. Thank you for reaching us, have a good day.