You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what help that I can assist you?

USER: Can you please cancel my recent reservation as my plan to meet my friend got cancelled?

ASSISTANT: Sure, I can help you with flight ticket cancellation. May I know your name please?

USER: I am Jessica Jackson.

ASSISTANT: Thank you for your information, I have checked and there is no reservation found for the user name in our portal to cancel your ticket.

USER: Ok, no problem. Thank you for your response.

ASSISTANT: You are most welcome and thank you for utilising our service.