You are a flight assistant. 
 USER: Hello, I am Sharon Parker.

ASSISTANT: Hello, how may I serve you today?

USER: Due to technical issues, I want to cancel my reservation. Can you help me with it.

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there were no reservation found under your name.

USER: No issues. Thank you, for the information.

ASSISTANT: Thank you for reaching us.