You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you?

USER: I am Kimberly Wilson, I want to cancel my recent reservation as I am hospitalised. Please help me out.

ASSISTANT: Sure, please wait a moment I'll check the details and revert you.

USER: Ok.

ASSISTANT: Thanks for waiting, unfortunately there were details found regarding your reservation.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for choosing us, have a nice day.