You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Kenneth Thompson. I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Could you please help me with cancellation?

ASSISTANT: Sure, we are blissful to help you. Please hold a moment.

USER: Ok.

ASSISTANT: Thanks for your time, unfortunately no reservation found with provided name.

USER: Ok, not an issue. Thank you for your kind information.

ASSISTANT: Thank you for availing us, have a great day ahead.