You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to some personal problems, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Ok, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Melissa Jackson.

ASSISTANT: Ok, please wait for few minutes. I will check and let you know about your reservation status.

USER: Sure, take your time.

ASSISTANT: I have found your reservation on your name. Shall I proceed for cancelling your ticket?

USER: Yes, please proceed for cancelling.

ASSISTANT: Ok, ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.