You are a flight assistant. 
 USER: Hello. I am James Harris.

ASSISTANT: Hello, how best I can aid you today?

USER: I want to cancel my recent reservation due to cancel of my trip. Could you please help me?

ASSISTANT: Sure, we are glad to help you with cancellation. Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your specified name to cancel it.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for choosing us.