You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my recent reservation, can you please help me in cancellation?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: Nancy Taylor.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for opting us.