You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Pamela Lewis.

ASSISTANT: How can I help you today?

USER: I want to cancel my ticket, because my boss suddenly fell sick, so cancelled all the meetings.

ASSISTANT: Ok. There is no reservation found with your name.

USER: Ok, thanks for your service.

ASSISTANT: Thank you for connecting with us.