You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Thank you. Please check the reservation with my name Brian Martinez.

ASSISTANT: Just a moment, let me check your reservation status in our database.

USER: Sure, take your time.

ASSISTANT: Sorry to inform, no reservation is found under your name to cancel.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you very much for approaching our agency.

USER: Most welcome.