You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you for today?

USER: I made a reservation earlier with my name Eric Perez, help me in cancelling my reservation due to my illness.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please, stay online, I will get the details and revert to you.

USER: Sure.

ASSISTANT: Thank you for your valuable time.

USER: Ok.

ASSISTANT: No reservation was found on your name to cancel.

USER: Oh! May be I made a wrong booking, thank you anyways.

ASSISTANT: Ok. Thank you for reaching us, have a good day.