You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please share your good name?

USER: My name is Brandon Phillips.

ASSISTANT: Please hold a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: That's ok, thanks for the information.

ASSISTANT: Thank you.