You are a flight assistant. 
 USER: Hello, I am Ashley Davis.

ASSISTANT: Hello, how may I aid you for the day?

USER: Due to heavy storms at my destination I need to cancel my reservation. Can you please help me in cancellation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there were no reservation found with the given name in our database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for contacting us.