You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I need to cancel my reservation, which is done recently. Can you please help me out?

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your reservation status.

USER: Thank you for considering my request.

ASSISTANT: May I know your name please?

USER: My name is Janet Hall.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Not a problem, anyway thank you for the information.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your service.