You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please help me?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Myself Catherine Taylor.

ASSISTANT: Ok, please stand by.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you, sorry no reservation found with your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.