You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation due to snow blizzard in our area, can you please help with the same?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Micheal Turner.

ASSISTANT: Please wait for a mean while to check for the availability.

USER: Please correct my name is Michael Turner.

ASSISTANT: Sorry Turner, there is no reservation found as per your name to cancel it.

USER: Not an issue, thank you for checking it.

ASSISTANT: You are welcome.