You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you at this moment?

USER: Please can you help me with the flight ticket cancellation which I had done recently?

ASSISTANT: Sure, we are here to help you. May I know your name to check your reservation status?

USER: Ok, please check the reservation records for the name Jason Jackson.

ASSISTANT: Ok, please be on hold for some time.

USER: Ok, please take your own time.

ASSISTANT: Sorry, we could not find any reservation with your name in our database.

USER: That is ok, thank you for providing the information.

ASSISTANT: Thank you for choosing us with a query. Have a good day.