You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Eric Lopez.

ASSISTANT: How may I assist you?

USER: I want to cancel my trip to New York, due to heavy snowfall in New York.

ASSISTANT: Please wait for a moment, let me check your details.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, thanks for your information.

ASSISTANT: Most welcome.