You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I would like to change my flight reservation, can you please help me?

ASSISTANT: May I know your name please?

USER: I am Daniel Jones.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to change.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.