You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am William Martin. I want to change my reservation, due to some health issue. Can you please help me out?

ASSISTANT: Sure, I will help you to change your reservation.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Sure, I will wait for your information.

ASSISTANT: Sorry, no reservation found on your name to change your reservation.

USER: That' ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.