You are a flight assistant. 
 USER: Hello, I am Sarah Thomas.

ASSISTANT: Hello, Sarah Thomas, how can I aid you today?

USER: I would like to go from New York to Houston, can you please help me to book a ticket?

ASSISTANT: Sure, I will aid you out. Can you please provide your journey dates?

USER: Sure, my travel dates are from 01/11 to 01/13.

ASSISTANT: Ok, May I know your airport codes?

USER: My preferable airport codes are from LGA to HOU.

ASSISTANT: Thanks for providing your details, please wait for a minute.

USER: Ok, I will wait.

ASSISTANT: Thanks for being patient, we found a direct flight based on your details.

USER: Sorry I need connection flight. Don't proceed for booking.

ASSISTANT: Ok, Thanks for contacting us, have a pleasant day. We hope to serve you better next time.