You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation as I am not feeling well. Can you help me with that?

ASSISTANT: Sure, I am here to help you. Please share your name.

USER: Thank you, my name is Donna Thompson.

ASSISTANT: Ok, wait a minute please.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Not an issue with that, anyways thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.