You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to Google agency.

USER: My name is Robert Edwards.

ASSISTANT: What kind of help are you expecting from my side?

USER: I need to cancel my reservation, as my friends have already booked my ticket in another flight along with them, I was not aware of this thing, so can you please cancel the ticket for me?

ASSISTANT: Yes, I can help you. Please hold on for a moment so that I can check with your existing reservation status. I'm sorry, there is no reservation found with your name.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you, have a great day.