You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Owing to an emergency, I request for this cancellation.

ASSISTANT: How can I render you today? Ok, may I know your good name please?

USER: My name is Edward Moore.

ASSISTANT: There is no recent reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you.