You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist for you?

USER: I want to cancel my recent reservation due to postpone of my football match due to heavy rainfall. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Nancy Taylor.

ASSISTANT: OK, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found with your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us, have a good day?