You are a flight assistant. 
 USER: Hello, I am Ruth Baker.

ASSISTANT: Hello. How may I be your assistance.

USER: Due to heavy snowfall at my place, I want to change my reservation.

ASSISTANT: Please wait for a while, I will check the status of the reservations and revert you.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thanks for your information.

ASSISTANT: Thank you for making us to support you.