You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I abet you?

USER: I am Susan Hernandez.

ASSISTANT: Ok.

USER: want to change my recent reservation as my political interaction with people got postponed due to heavy rains. Can you help me?

ASSISTANT: Sure, I will help you. Please stand by.

USER: Ok.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: No issue. Thank you.

ASSISTANT: Thank you for opting us, have a good day.