You are a flight assistant. 
 USER: Hello, I am Cynthia Scott.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in changing my existing reservation, as my exam got postponed.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.