You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, In what way can I assist you now?

USER: I need to cancel my reservation, can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: I am Jessica Carter.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for availing us.