You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, due to heavy rainfall at my destination from a couple of days. Can you help me to cancel my reservation?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you for considering my request.

ASSISTANT: Please mention your good name to find out a active reservation on your name?

USER: Sure, I am Shirley Turner.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, not a problem. Thanks for your prompt response.

ASSISTANT: Thank you for opting our service.