You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: I am Stephen King.

ASSISTANT: We found a reservation on your name, shall I cancel it?

USER: Yes, proceed with the cancel.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.