You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: I want to change my ticket reservation that when I am booking a ticket it show with a 2 connecting flight but now it got emergency and I need a connecting flight to travel, so can you please help me in changing my recent ticket booking?

ASSISTANT: Sure, I will help you with that. Can you please provide your name for checking reservation status?

USER: Thank you and my name is Brandon Smith.

ASSISTANT: Sorry Smith, there is no reservation under your name.

USER: Ok, no issues with that one. Thank you for your help.

ASSISTANT: Most welcome.