You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I am Christine Young. I want to cancel my recent reservation due to the climate, can you help me?

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: I could not find any reservation with your name.

USER: It's ok, thanks for checking my status.

ASSISTANT: It's my pleasure.