You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you?

USER: As my meeting got cancelled, can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you. Can you please let me know your name to proceed?

USER: Sure, my name is Samuel Parker.

ASSISTANT: Sorry, no reservation found on your name to proceed.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.