You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Owing to an emergency, my live concert got cancelled. So I want you to cancel my recent reservation.

ASSISTANT: Sure, may I know your name please?

USER: Sure, Deborah Campbell.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no worries at all. Thank you for your kind service.

ASSISTANT: Thank you for opting us.