You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Due to heavy rainfall at my place, I couldn't travel to my home. Can you please cancel my reservation?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: My name is Stephanie Carter.

ASSISTANT: Please allow me a moment to check for the previous reservation.

USER: Sure.

ASSISTANT: Stephanie, there is no reservation found under your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for contacting us. You are welcome.