You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I am Katherine Baker. My music concert has been cancelled due to some issues, can you help me in cancelling my reservation?

ASSISTANT: I would be happy to help you with that.

USER: Thank you.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: It's fine. Anyway, thank you for your help.

ASSISTANT: Thank you for reaching us.