You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I want to cancel my recent reservation as I met with an accident an admitted in hospital. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Thank you for considering my request. The reservation is done with the name Donna Adams.

ASSISTANT: We are glad to inform you that we found a reservation on your name. Shall  I proceed with cancellation?

USER: You can proceed with cancellation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you so much.

ASSISTANT: Thank you for choosing us.