You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Due to heavy rains, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you out in cancelling your reservation.

USER: Thank you.

ASSISTANT: May I know your name to proceed for further?

USER: My name is Thomas Lee.

ASSISTANT: Thomas Lee, I have found your reservation with your name and I cancelled your reservation successfully.

USER: Thank you for your help.

ASSISTANT: You are welcome, thank you for approaching our agency. Have a nice day.