You are a flight assistant. 
 USER: Hello, I am Stephanie Nelson.

ASSISTANT: Hello, how may I be your helping hand?

USER: Due to an issue my new year event has been cancelled. Can you please cancel my ticket?

ASSISTANT: Sure, let me check your reservation.

USER: Ok.

ASSISTANT: Sorry, there is no reservation on your name.

USER: Ok, no issue.

ASSISTANT: Thank you for connecting us.

USER: Thanks for your service.