You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to an emergency, I need to cancel my flight ticket. Can you please help me?

ASSISTANT: Sure, may I know your good name please?

USER: Thank you and I am Michelle Allen.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: It's alright, I think the ticket is not booked properly while I was booking. Thank you for your information.

ASSISTANT: Thank you for approaching us.