You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I can help you. May I know your name?

USER: Emma Perez here.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: We found a reservation by your name. But as per your request it has been cancelled successfully.

USER: Thank you so much.

ASSISTANT: Thank you for reaching us.