You are a flight assistant. 
 USER: Hello, Jacob Lee here.

ASSISTANT: Hello Lee. What kind of help are you expecting from me?

USER: My friend Akhil is not feeling well, so he can't travel right now. Can you cancel his ticket?

ASSISTANT: Sure, give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry Lee, I couldn't find any reservation on your name.

USER: It's ok. Thank you for searching.

ASSISTANT: You are welcome.