You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Scott Thompson. Due to some technical issues I would like to cancel my recent reservation. Could you please help me?

ASSISTANT: Sure, I will help you. Please give me a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found based on your name.

USER: Ok, no worries. Thank you for your kind service.

ASSISTANT: Thank you for picking us.