You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: Sure, I am Eric Johnson.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Sorry to inform that, there is no reservation found on your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thanks for reaching us.