You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Dorothy Adams.

ASSISTANT: How can I assist you today?

USER: Owing to an emergency, I would like to cancel my journey. Can you please cancel my reservation?

ASSISTANT: Sure, I am very glad to help you. Sorry Adams, no reservation found under your name on your desired route.

USER: It's ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.