You are a flight assistant. 
 USER: Hi, I am Sharon Robinson.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me with booking a flight ticket from EWR to JFK?

ASSISTANT: Sure, I will help you. May I know your travel dates?

USER: Travel dates are 08/18 and 08/20.

ASSISTANT: Do you have any other specifications?

USER: I need a single connection.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there were no flights found on your route.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.