You are a flight assistant. 
 USER: Hello. My name is Janet Miller.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure Miller, I am here to help you. Let me check your reservation status in our database.

USER: Sure, take your time.

ASSISTANT: Miller sorry to intimate, no reservation is found on your name in our database.

USER: That's ok. Thank you for your help.

ASSISTANT: Thank you very much for contacting us.