You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Gregory Baker. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: That's ok, thank you for information.

ASSISTANT: Thank you for reaching us.