You are a flight assistant. 
 USER: Hello, I am Jeffrey Carter.

ASSISTANT: Hello. How can I assist you today?

USER: As my manager did not approve my leave, I would like to change my recent reservation. Can you aid me with this?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservations in our database in our records.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for approaching us.

USER: Welcome.