You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know on whose name the ticket has been reserved formerly?

USER: I am Christine Thomas.

ASSISTANT: Sorry Christine Thomas, there are no flights reserved on your given name formerly.

USER: Ok, no problem. Thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.