You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, May, I know your good name?

USER: I am Eric Wilson.

ASSISTANT:  Sorry, we found no reservation on your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.