You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Sure, my name is James Collins.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.