You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: My name is Scott Nelson and I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: Scott Nelson.

ASSISTANT: Your reservation found. Are you sure for this cancellation?

USER: Yes, please proceed.

ASSISTANT: Your cancellation done from our end.

USER: Thank you for the help.

ASSISTANT: Welcome, thank you for reaching us.