You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to change my existing reservation, Can you please help me with that?

ASSISTANT: Sure, may I know your good name?

USER: Michelle Roberts here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.