You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Amy Hernandez here.

ASSISTANT: How may I help you?

USER: I want to book a flight on he route from CLT - DTW, Can you help me?

ASSISTANT: Ok, let me know your planned dates too.

USER: My journey dates are from 08/04 to 08/06.

ASSISTANT: There is a flight-1020 on Jetblue airlines, shall I book it?

USER: Ok, please check for 1 connection flight.

ASSISTANT: Ok, ticket has been done.

USER: You may proceed with booking. Thank you.

ASSISTANT: Thank you for reaching us, have a happy journey.

USER: Welcome.