You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: My name is Eric King, I want to cancel my reservation due to my bad health. Can you help me with that?

ASSISTANT: Sure, I am happy to help you with that. Please wait for a minute.

USER: Sure.

ASSISTANT: We are regret to inform you that, there is no reservation found on your name in our database.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us.