You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you please help me to change my existing reservation?

ASSISTANT: May, I know your good name?

USER: Sure, my name is James Rodriguez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.