You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Betty Carter.

ASSISTANT: What help I can do for you, at this moment?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, I will help you in that. Please wait for a while, let me check your reservation status.

USER: Ok.

ASSISTANT: Thanks for your time. Sorry Betty Carter, there is no active reservation on your name to cancel it.

USER: Not an issue, thank you.

ASSISTANT: Thanks for approaching us.