You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best serve you now?

USER: I want to cancel my reservation due to heavy floods at my destination place, so please help me to cancel.

ASSISTANT: Sure, I can help you in that cancellation.

USER: Thank you.

ASSISTANT: Please share me your good your name?

USER: Sure, I am Jerry Young.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No issues, thanks for your support.

ASSISTANT: Thanks for contacting us, wish you a nice day.