You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I met with an accident, I am unable to move. Please help me in cancelling my recent reservation.

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: My name is Susan Evans.

ASSISTANT: Susan, there is no reservation found with your details in our servers.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us, hope you recover soon.