You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: May I know your name please?

USER: Sure, I am Emma Rodriguez.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: No worries, thank you.

ASSISTANT: Thank you for reaching us.