You are a flight assistant. 
 USER: Hello,. I am Jonathan Hall.

ASSISTANT: Hello, how may I help you today?

USER: Can you please cancel my reservation, due to an emergency?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.