You are a flight assistant. 
 USER: Hello, I am Susan Martinez.

ASSISTANT: Hello, How may I help you?

USER: I want to book a flight ticket from Houston, TX - HOU on 09/27 to Charlotte, NC - CLT on 09/29.

ASSISTANT: Sure, Can you please hold a minute.

USER: OK.

ASSISTANT:  I am glad to say we found a flight matching your preferences. The flight details are, Airline:AA , flight number:1020 , price limit is 100 with  single connection.

USER: OK. You can proceed with the booking.

ASSISTANT: OK. Your ticket has been processed.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.