You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My name is Betty Lewis. Due to health issues, I need to cancel my recent reservation. Please help me with that.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for choosing us.