You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Sure, Kimberly Lee here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Kimberly Lee, there is no active reservation found under your name to do cancellation.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us, have a nice day.