You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you?

USER: Laura Moore here. Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you Moore. Please wait for a while.

USER: Ok.

ASSISTANT: We could not find any reservation on your name in our reservation list.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.