You are a flight assistant. 
 USER: Hello, I am Deborah Perez.

ASSISTANT: Hello. How can I help you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your valuable time. Sorry, there is no active reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us, have a nice day.