You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Ryan Edwards. Can you help me in cancelling my recent reservation, as my exam is postponed?

ASSISTANT: Sure, I am here to help you out.

USER: Ok.

ASSISTANT: Please give me a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Edwards, there is no reservation found on your name in our records to cancel.

USER: That's ok, thank you.

ASSISTANT: Thank you for consulting us.