You are a flight assistant. 
 USER: Hi, I am Carolyn Nelson.

ASSISTANT: Hello, how can I aid you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Thank you. Ok.

ASSISTANT: Sorry, no reservation found on your name in our reservation list.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Thanks for the help.