You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Myself Andrew Jones, can you please help me to change my flight ticket intents?

ASSISTANT: Sure, please give me a minute.

USER: Ok, take your time. I will wait.

ASSISTANT: Andrew, there are no active reservations found with your details.

USER: Is it, ok not a problem. Thank you for the information.

ASSISTANT: Thank you for contacting us, have a good day.