You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you at this moment?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I am glad to help you with the ticket cancellation process. Will you please let me know your name to check the reservation status?

USER: Sure, my name is George Brown.

ASSISTANT: Ok, I will check the ticket status and let you know the details.

USER: Ok.

ASSISTANT: I am really happy to inform you that, I have successfully found your flight ticket in the confirmation chart list and I have cancelled it.

USER: Thank you for your service.

ASSISTANT: You are most welcome. Thank you for choosing our travel agency.