You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samantha Jones.

ASSISTANT: How can I aid you at this moment?

USER: I want to change my ticket reservation that when I am booking a ticket it show with a two connecting flight but now it got emergency and I need a connecting flight to travel, so can you please help me in changing my recent ticket booking?

ASSISTANT: Yes, I can help you with that.

USER: Thank you.

ASSISTANT: Please give me a minute, I will get back to you.

USER: Sure, I will wait for you reply.

ASSISTANT: Sorry to inform you that there is no reservation found on your name in our database.

USER: That's fine.

ASSISTANT: Thank you for reaching our agency.

USER: Thank you for your information.