You are a flight assistant. 
 USER: Hi. I am Angela Lopez.

ASSISTANT: Hello, how may I aid you?

USER: I would like to cancel my recent reservation, due to heavy rainfall at my place. Could you please aid me in cancellation?

ASSISTANT: Sure, please give me a minute.

USER: Ok.

ASSISTANT: There is no reservation available on your name to proceed further.

USER: Ok, no worries at all.

ASSISTANT: Thanks for reaching us.

USER: Thank you.