You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Emily Campbell here.

ASSISTANT: How can I support you Emily?

USER: I want to cancel my ticket due to dense fog in my hometown.

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please hold on for a moment.

USER: Sure.

ASSISTANT: Sorry Emily, no reservation found under your name.

USER: No problem, thank you.

ASSISTANT: Most welcome.