You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Christine Martinez here, due to bad weather I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. May, I know your good name?

USER: I already mentioned above.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.