You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, thank you for visiting our chat service. How can we help you today?

USER: I want to cancel my reservation because my trip has been cancelled, can you assist me?

ASSISTANT: I am here to help you with that. To check with the reservation status, can you please help me with your name?

USER: Jerry Baker.

ASSISTANT: Thank you for sharing your name, Jerry Baker. Please allow me 2-3 minutes while I check with the reservation status.

USER: No problem, take your own time.

ASSISTANT: Thank you for waiting, Jerry Baker. Jerry Baker, regret to inform that there is no active reservation found under your name to cancel.

USER: No problem, thank you for searching.

ASSISTANT: Thank you for reaching our agency.