You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation as my vacation got cancelled. Can you help me with it?

ASSISTANT: Sure, we hare here to help you. Kindly mention you name to proceed?

USER: Dorothy Baker is my name.

ASSISTANT: Ok, please hold a moment.

USER: SUre.

ASSISTANT: Thanks for your time, sorry, no reservation found with your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for availing us.