You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Raymond Jackson.

ASSISTANT: How may I assist you now?

USER: I would like to fly from PHX, will you please aid me in making an airline reservation to IAH?

ASSISTANT: Raymond Jackson, may I know your travelling dates?

USER: My travelling dates are Nov 3rd and Nov 5th.

ASSISTANT: May I know your depart and return time?

USER: The depart time should be afternoon.

ASSISTANT: Do you need a connecting flight?

USER: No, I need a direct flight.

ASSISTANT: Sorry to inform you, there is no single flight available for your journey.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.