You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Actually, I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I am glad to help you. May I know your name?

USER: Sure, my name is Kevin Hall here.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.