You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you for today?

USER: I would like to make my mother's reservation, can you please help me to book her ticket from MSP to MCO?

ASSISTANT: Can you please share on what dates you are willing to travel?

USER: Sure, she will travel on 05/01 and return back on 05/03.

ASSISTANT: May I know your name, please?

USER: Her name is Betty Young.

ASSISTANT: Sorry, there is no flight available on your requested dates.

USER: Very sad to hear that, anyway thank you for the information.

ASSISTANT: Thank you for contacting us, have a nice day.