You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I would like to cancel my existing reservation because I have some other work in my hometown. Can you please help me to do that?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Thank you. My name is Frank Wright.

ASSISTANT: Thank you. Please wait for a while, let me check your reservation status.

USER: Ok, take your time.

ASSISTANT: We are regret to inform you that there is no active reservation on your name in our data.

USER: It's ok, not a problem with that. Thank you for your time.

ASSISTANT: Thank you for reaching us.