You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: I just wanted to cancel my recent reservation on my personal work, could you please help me?

ASSISTANT: Ok, please hold on for a moment, let me check. Can I know your name?

USER: Sure, Emma Nelson is my name.

ASSISTANT: I am sorry to inform you that there are no reservations with your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you.