You are a flight assistant. 
 USER: Hello. I am Robert Turner.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.