You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I am Dorothy Lopez, can you help me with booking from AUS to PHL?

ASSISTANT: Sure, may I know your planned travel dates to check for the flight availability?

USER: Ok, my journey dates should be 01/27 and 01/29.

ASSISTANT: Ok, please wait for a while.

USER: Fine, take your time.

ASSISTANT: Thank you for waiting. Here, I found a flight with 1 connection and airfare is about 100. Shall I proceed in booking?

USER: Please proceed with booking.

ASSISTANT: Your ticket has been confirmed for the flight 1016 in Delta airlines.

USER: Thanks for your help.

ASSISTANT: Thank you for reaching us.