You are a flight assistant. 
 USER: Hello, I am Shirley White.

ASSISTANT: Hello, how may I assist you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. Please hold on.

USER: Ok.

ASSISTANT: Thank you for your time, sorry, no reservation found with your name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for availing us.