You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Kenneth Harris, I want to cancel my ticket as my plan to visit my friend is cancel. Can you help me with that?

ASSISTANT: Sure, I am here to help you. Please wait for a minute.

USER: Sure.

ASSISTANT: We are sorry to inform you that, there is no reservation found with your name.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for approaching us.