You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Please cancel my recent reservation. As budget was very high for our planned trip and we are not able to arrange our budget, so can you help me with this?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: Christine White is my name.

ASSISTANT: Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.

USER: That's ok, thank you.

ASSISTANT: Welcome, thank you for reaching us.