You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what services are you seeking from us?

USER: I need to cancel my recent reservation, can you help me in doing that?

ASSISTANT:  Sure, may I know your good name?

USER: I am Sandra Edwards.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for opting us.