You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: The trip got cancelled due to some money related issues, can you please help me in flight ticket cancellation?

ASSISTANT: Sure, I am gleeful to help you with the ticket cancellation. Can you please tell me your good name to check the ticket status?

USER: Thank you for your response and my name is Karen Garcia.

ASSISTANT: Ok, please give me a moment to search your ticket status.

USER: Sure.

ASSISTANT: Sorry Garcia, there is no reservation matching with your name in our portal to cancel.

USER: Ok, thank you for checking and providing the information. Thank you for your help.

ASSISTANT: You are welcome. Thank you for choosing us.

USER: Welcome.