You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Emma Parker, I want to cancel my recent reservation due to an emergency work.

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry, no reservation found with provided name.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.