You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I'm Gary Johnson. Due to emergency, I would like to cancel my reservation. Can you please help me with that?

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found basis on your details.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Most welcome.