You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Due to heavy rains cricket match got postponed, so I need to change my existing reservation.

ASSISTANT: Sure, may I know your name?

USER: Cynthia Rodriguez is my name.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: That's ok, thank you for informing.

ASSISTANT: Thank you for choosing us.