You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I aid you?

USER: My plan for an adventures trip got cancelled, So I want to cancel my reservation. Can you help me with the cancellation?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Catherine Thompson.

ASSISTANT: Ok, please stand by.

USER: Ok.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for choosing us, have a nice day.