You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER:  I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, may I know your name please?

USER: Myself Elizabeth Wright.

ASSISTANT: Ok, please wait for a minute I want to render details from my side.

USER: Ok.

ASSISTANT: I could not found any active reservations on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you for choosing us.