You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am William Campbell. Due to the cyclone, I want to cancel my recent reservation. Please help me out with that.

ASSISTANT: Ok, hold on for a moment.

USER: Sure.

ASSISTANT: Sorry to say this, we could not found a flight under your name.

USER: That's ok. Thanks for the information.

ASSISTANT: Thank you for reaching us. Have a good day.