You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you help me in cancelling my recent reservation, as my exam is postponed?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: May I know your name to check with the reservation status in our database?

USER: I am George Hernandez.

ASSISTANT: Please bear with me for 2-3 minutes while I check with the status.

USER: Ok.

ASSISTANT: Thank you for waiting, George Hernandez.

USER: Not an issue.

ASSISTANT: Sorry, there is no active reservation found under your name to cancel.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.