You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I am Betty Campbell, want to cancel my ticket, because my board meeting with clients got cancelled.

ASSISTANT: Sure, I am glad to help you.

USER: Ok.

ASSISTANT: Give me a moment to check your details and I will let you know the status.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found under your name to cancel.

USER: Ok. Thanks for sharing the status of reservation.

ASSISTANT: Thank you for reaching us.