You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Rebecca Wright.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, not an issue. Thank you for your service.

ASSISTANT: Thank you for opting us.