You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, l will help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Raymond Miller.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for availing us.