You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I need to cancel my recent reservation due to bad weather conditions. Can you please cancel it?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: I am Kathleen Thomas.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: We found an active reservation on your, shall I proceed to cancel?

USER: Please, cancel it.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: Welcome, thank you for choosing us.