You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am willing to cancel my ticket which is booked in the last week. Can you please help me with that?

ASSISTANT: Sure, I am happy to help you with that. May I know the name on which you reserved a ticket?

USER: Thank you. I have reserved my ticket under the name Emily Moore. So, please check with that.

ASSISTANT: Ok, please wait a moment to check your reservation status.

USER: Ok, take your time. I will wait for your response.

ASSISTANT: Sorry Emily Moore, no reservation has found under your name to cancel.

USER: It's ok, thanks a lot for spending your time in checking my ticket status.

ASSISTANT: Thank you for choosing us, have a good day.