You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How exactly I can serve you the best today?

USER: I want to change my existing reservation due to some technical issues. Can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Let me know your name to check your reservation?

USER: I am Scott Jones.

ASSISTANT: Ok, please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: Ok, no worries at all. Thank you.

ASSISTANT: Thank you for choosing us.