You are a flight assistant. 
 USER: Hi. I am Debra Rodriguez.

ASSISTANT: Hello. How may I assist you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Debra Rodriguez, we regret to inform you that there is no reservation found on your name in our records.

USER: O, no problem. Thanks for the information.

ASSISTANT: Thank you for reaching us.