You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: Nicole Allen here.

ASSISTANT: Give me a minute for checking.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.