You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I want to cancel my recent reservation due to heavy snow fall. Shirley Baker here.

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your reservation status.

USER: Ok, take your own time.

ASSISTANT: Shirley Baker, there is no active reservation found under your name in our database.

USER: No issues, thank you for your response.

ASSISTANT: Thank you for contacting us.