You are a flight assistant. 
 USER: Hello, Ruth Thompson here.

ASSISTANT: Hello Thompson, how can I help you?

USER: Owing to an emergency I had to travel to New York. Please help me in finding a flight.

ASSISTANT: Please provide me your airport codes.

USER: I would like to travel from CLT to EWR.

ASSISTANT: May I know your journey dates please?

USER: Sure, my preferred travel dates are 03/14 and 03/26.

ASSISTANT: There is no flight with this dates.

USER: Can you check the availability for dates 03/24 and 03/26?

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: There are no flights available with your preferred dates.

USER: Thank you for the information.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.