You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service today?

USER: Can you help me to book a flight ticket from CLT to IAH?

ASSISTANT: Sure, I will help you in booking the ticket. May I know your travelling dates please?

USER: My travel dates are Feb, 20 and Feb, 22.

ASSISTANT: Do you have any other specifications?

USER: I need direct flight.

ASSISTANT: Please help me with your name for booking.

USER: Jonathan Allen here.

ASSISTANT: Sorry, no flights are available on your journey routes.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for choosing us.