You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Janet Edwards.

ASSISTANT: Nice to meet you.

USER: Owing to an emergency I would like to cancel my reservation, can you please help me out?

ASSISTANT: Sure, please give me a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no reservation is found under your name.

USER: Oh! May be my brother has canceled the reservation. Thank you for your information.

ASSISTANT: Welcome, have a great day.