You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: Andrew Phillips here.

ASSISTANT: Wait a while, Kindly.

USER: Sure.

ASSISTANT: Thank you for waiting, ,we did not find any active reservation in your name to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.