You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. how can I be your helping hand today?

USER: Please cancel my previously booked ticket. As budget was very high for our planned trip and we are not able to arrange our budget, so can you help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can I know your good name please?

USER: Robert Lee is my name.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no recent reservation found on your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.