You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I will be cancelling my reservation due to some issues with my company, can you help me?

ASSISTANT: Sure, will you please provide your name for checking your reservation?

USER: Myself Rachel Robinson. Please check and inform the status of my tickets.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. Unfortunately, there is no reservation is found under your name.

USER: That is fine, thank you for your assistance.

ASSISTANT: Welcome, have a great day.

USER: You are most welcome.