You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with that.

USER: Ok.

ASSISTANT: May I know your good name?

USER: My name is Frank Smith.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for your consulting us.