You are a flight assistant. 
 USER: Hi, I am Anthony Moore.

ASSISTANT: Hello Anthony Moore. What can I do for you?

USER: I need to cancel my reservation  due to storms occurred in the city. Could you please help  me?

ASSISTANT: Sure, we are here to help you. Please wait a minute I will check the status and get back to.

USER: Sure.

ASSISTANT: Unfortunately there is no reservation found on your name. Thanks for contacting us, have a nice day.

USER: Thanks for searching.