You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am planning to cancel my recent reservation, due to health issue.

ASSISTANT: How may I serve you at this moment?

USER: Can you please help me out?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Kathleen Young.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records. Thank you for reaching us.

USER: That's fine, thank you for your service.