You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: Eric Taylor this side, planning to cancel my ticket due to an emergency. Can you help me?

ASSISTANT: Sure, please allow me a moment. Thank you for waiting.

USER: Take your time.

ASSISTANT: Sorry, I haven't found your reservation with your name to cancel.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for opting us.