You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to my board exams are declared. Can you help me for this one?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Sure, Mary Parker here.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name in the database.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.