You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I amend you?

USER: I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you please help with that?

ASSISTANT: Sure, I will help you with that. To proceed further, May I know your good name please?

USER: My name is Jacob Adams.

ASSISTANT: Thanks for your name. Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issue. Thank you for your service.

ASSISTANT: Thank you for approaching us, Have a great day.