You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be of your service.

USER: I am Ashley Lee. Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, let me check the database and get back to you.

USER: Sure.

ASSISTANT: We found a reservation by the name you provided. Shall I proceed to cancel?

USER: Ok, you can proceed.

ASSISTANT: You will be refunded on 85% of fare if you want to cancel.

USER: I understand.

ASSISTANT: Ok, your reservation has been cancelled.

USER: Thanks for your information.

ASSISTANT: Thank you for choosing us.