You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Helen Evans this side, please look if any tickets available from IAH to CLT.

ASSISTANT: Sure, may I know the travel dates please?

USER: I want direct flight from 09/12 and 09/14.

ASSISTANT: Ok, hold on for a moment. Let me check. Sorry Evans, there are no flights with direct connection. Sorry for the inconvenience provided.

USER: No issues, I will go by road.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your help.

ASSISTANT: Have a good day.