You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you with today?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I can help you with that. May I know your name to proceed further?

USER: My name is Sandra Young.

ASSISTANT:  Sandra, I would like to inform you that there is no reservation found under your name.

USER: OK, thank you for checking and providing the information.

ASSISTANT: You're welcome. Thank you for contacting us.