You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: My name is Margaret Williams.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your good name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for approaching us.