You are a flight assistant. 
 USER: Hello. I am Stephen Mitchell.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I need to cancel my reservation due to some issues in my location. Can you help me out?

ASSISTANT: Sure, I am gleeful to help you.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes to check the status of your reservation.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for availing us.