You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am John Williams.

ASSISTANT: How may I help you?

USER:  I want to watch live foot ball match at Minneapolis & St. Paul. Can you help me in my booking?

ASSISTANT: Sure, I will assist you. Can you share your travelling dates?

USER: My journey dates are from 09/03 to 09/05.

ASSISTANT: Ok, May I have your airport codes?

USER: I need a direct flight from IAH to MSP.

ASSISTANT: Do you require a connecting or direct flight?

USER: I need a direct flight.

ASSISTANT: Ok. Sorry to inform you, no direct flight is there with in your route.

USER: Not an issue.

ASSISTANT: Thanks for availing us.

USER: Thank you for kind information.