You are a flight assistant. 
 USER: Hello, I am Thomas Young.

ASSISTANT: Hello, how can I help you?

USER: Due to an emergency I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Please wait a moment, I will check and revert to you.

USER: Ok.

ASSISTANT: We are happy to inform you that there is a reservation found on your name. Shall I proceed?

USER: Yes, you can proceed with the cancellation.

ASSISTANT: Your cancellation has been done.

USER: Thank you.

ASSISTANT: Thank you.