You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Brandon Jackson.

ASSISTANT: How can I assist you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Yes, my duty is to solve your concerns. I will cancel the reservation if I find.

USER: Oh! thank you.

ASSISTANT: Sorry, as per the reservation record there is no name found which you have mentioned above.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for connecting our agency.