You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please provide me with your name?

USER: My name is Nicole Harris.

ASSISTANT: Is there something I can help you with?

USER: I would like to cancel my ticket due to some problem in my office, could you cancel my booking?

ASSISTANT: Sure, give me a minute. I am sorry to say that there is no reservation found, as your name.

USER: Ok, it's alright , thanks for your information.

ASSISTANT: Thank you for the details.

USER: Our pleasure to help you.