You are a flight assistant. 
 USER: Hello. I am Eric Martin.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for opting us.