You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation as my plan to meet my grand parents got postpone due to bad weather conditions. Can you please help me with this?

ASSISTANT: Sure, I am here to help you. May I know your name to check the reservation list?

USER: Thank you. I am Jessica Miller.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us, have a  nice day.

USER: Thank you for your information.