You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to heavy Sandstorms in my destination place, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I will assist you. May I know your good name?

USER: Sure, my name is Barbara Carter.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for your patience. There is no reservation on your name.

USER: No problem, thanks for your support.

ASSISTANT: Thanks for reaching us.