You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Due to issues in my home I would like to cancel my recent ticket reservation, can you help in that?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: May I know your name for checking your previous reservation status?

USER: Yes, my name is Amy Clark.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: There is no previous reservation available on your name Amy Clark.

USER: Ok, no problem. Thank you for your help in searching.

ASSISTANT: Thank you for reaching us.