You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: I am Betty Allen. Owing to an emergency I want to cancel my reservation. Could you help me in the cancellation?

ASSISTANT: I can definitely help you with that. Please give me some time to check the status and revert to you.

USER: Sure.

ASSISTANT: I have gone through the reservation list but could not find any reservation by your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us.