You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Nancy Brown.

ASSISTANT: Nancy, how may I help you?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with that.

ASSISTANT: Please give me a moment to check your ticket status in our website.

USER: Sure, take your time.

ASSISTANT: We found your reservation and cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for contacting us.