You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Please cancel my ticket which is reserved with my name Nicholas Lewis. Because my holiday trip with my friends got cancelled.

ASSISTANT: Sure, Nicholas Lewis. Please hold on moment.

USER: Sure.

ASSISTANT: Thanks for being on hold, no reservation was found based on your name.

USER: Ok. Thank you.

ASSISTANT: Thanks for choosing us.