You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello.

USER: My name is Ashley Wright.

ASSISTANT: How may I amend you today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: Please wait for a while, I will revert to you.

USER: Sure.

ASSISTANT: Thanks for your time, we did not find any reservation on your name.

USER: It's ok, no issues.

ASSISTANT: Thanks for reaching us, Have a great day.

USER: Thanks for your response.