You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Myself Nicole Brown.

ASSISTANT: Nice to meet you Brown.

USER: I would like to cancel my reservation for some personal issues. Please help me out.

ASSISTANT: Sure, please hold on for a moment. Sorry to say this Brown, we could not found a flight under your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for the information.