You are a flight assistant. 
 USER: Hello,. I am Nancy Rodriguez.

ASSISTANT: Hello, how may I oblige you today?

USER: I need to cancel my recent reservation, as I need to stay back in own city due to my house collapsed by floods. Could you please help me with cancellation?

ASSISTANT: Sure, we are here to help you. Please hold a moment.

USER: Ok.

ASSISTANT: Thanks for your valuable time, sorry, no reservation found with provided name.

USER: Ok, not an issue. Thank you for your great information.

ASSISTANT: Thank you for availing us, have a great day ahead.