You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Emily Young.

ASSISTANT: Nice to meet you Emily.

USER: I would like to cancel my reservation as I am leaving for family trip, can you please help me out?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry Emily, there is no active reservation found with your name in our records.

USER: Ok no problem, thank you for your services.

ASSISTANT: Most welcome.