You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to an important meeting, I am unable to travel the trip. Can you please help me with flight ticket cancellation process?

ASSISTANT: Sure, may I know your good name?

USER: Thank you and my name is Ashley Carter.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Not  a problem with that one, thank you for your immediate help.

ASSISTANT: Thank you for reaching us.