You are a flight assistant. 
 USER: Hi, I am Gary Perez.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, something went wrong at the time of booking. Anyways thanks for the information.

ASSISTANT: Thank you for availing us.