You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am planning to change an existing reservation,due to health issue. Can you please help me out?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: My name is Gary Scott.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thanks for approaching us.