You are a flight assistant. 
 USER: Hello, myself Laura Hill.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Ok, sure. Can you please tell me your name?

USER: I have already mentioned.

ASSISTANT: Ok, fine please wait for a while.

USER: Ok.

ASSISTANT: Oh! Sorry for the inconvenience there is no reservation found your name to cancel.

USER: No problem, thank you for the information.

ASSISTANT: Welcome.