You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Elizabeth Adams.

ASSISTANT: Elizabeth Adams, how may I aid you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me with this?

ASSISTANT: Sure, please give me a moment.

USER: Ok.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for choosing us.