You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I assist you now?

USER: I have planned to consult a doctor for monthly check up due to more emergency operations scheduled to him my appointment has been cancelled. Can you please help me in cancelling my reservation?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Pamela Wright.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting. I found a reservation on your name, shall I cancel your reservation?

USER: Yes, please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for visiting us, we hope see you again.