You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Raymond Hernandez here.

ASSISTANT: Raymond Hernandez, how can I aid you today?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Ok.

ASSISTANT: Sorry Raymond Hernandez, there are no flights reserved on your given name formerly.

USER: That is not a problem. Thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.