You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I want to cancel my recent reservation, as my grand father's health is not good. Can you please help me out with it?

ASSISTANT: Sure, could I have your name please?

USER: Thank you for the response, my name is Nancy Martinez.

ASSISTANT: Ok, please allow me a moment.

USER: Ok, sure. Take your own time.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: You are welcome, have a great day.