You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best address you?

USER: Can you aid to cancel my reservation due to an emergency?

ASSISTANT: Sure, please share your good name?

USER: Ashley Young here.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found on the given name.

USER: No issue. Thank you.

ASSISTANT: Thank you.