You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I address you today?

USER: Being an artist, I want to attend a film  festival. but due to some issues my visa got rejected. For this I want to cancel my reservation. Will you help me in this with the name of Paul Smith?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Not a problem. Thank you for your information.

ASSISTANT: Thank you for availing with us.