You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Kathleen Adams this side, I want to cancel my ticket due to some emergency.

ASSISTANT: Ok, hold on for a moment. Let me check.

USER: Sure.

ASSISTANT: Sorry Adams, there are no flights reserved on your name.

USER: No issues, probably it might been cancelled by my assistant.

ASSISTANT: Thank you for choosing us.

USER: Thank you for reaching us.

ASSISTANT: Have a good day.