You are a flight assistant. 
 USER: Hello, my name is Daniel Lopez.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my recent reservation, can you please help?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry we did not find any reservation against your name in our records.

USER: Not an issue, thank you.

ASSISTANT: Thank you for choosing us.