You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: I want to cancel my reservation as my get together program got cancelled. Can you help me?

ASSISTANT: I am here to help you about that, can you please let me know your name for checking the reservation status?

USER: I am Jeffrey Hall.

ASSISTANT: Sorry Jeffery Hall, there is no active reservation under your name in our booking list.

USER: Ok fine, thanks for checking.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.