You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Dorothy Davis.

ASSISTANT: How can I help you at this moment?

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check your reservation status.

USER: Sure.

ASSISTANT: I have found your reservation and cancelled successfully as per your requested.

USER: Ok, thank you for your services.

ASSISTANT: Thank you for choosing us, have a good day Dorothy Davis.