You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Elizabeth Edwards here. I want to cancel my ticket as I am sick.

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Please give me a minute, I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Thank you for your time, There was no reservation found on your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for opting us.