You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to bad weather at my source, I want to cancel my reservation.

ASSISTANT: Ok, can you please let me know your good name?

USER: Sure, I am Kenneth Nelson.

ASSISTANT: Nelson, please wait for few seconds.

USER: Sure.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for choosing us.