You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I just want to cancel my recent reservation, I was fallen sick. So I am not able to perform a dance in heritage festival. Can you please help me with cancellation?

ASSISTANT: Sure, I am gleeful to help you.

USER: Thank you.

ASSISTANT: Please provide me your good name, so that I can cancel your ticket easily.

USER: Sure, my name is Ronald Clark.

ASSISTANT: Please hold for a while, I will check in my database and revert to you.

USER: Sure.

ASSISTANT: Thanks for your patience, you did not have any active reservation on your name.

USER: Ok, thanks for your assistance.

ASSISTANT: Thank you for reaching us.