You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Shirley Roberts here.

ASSISTANT:  How can I assist you?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT:  Sorry, no reservation was  found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.