You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I will be cancelling my reservation today, as my neighbour died suddenly. Can you help me?

ASSISTANT: Very say to hear that, can you please provide me your name for checking your reservation status?

USER: Sure, my name is Susan Lee.

ASSISTANT: Lee, can you please wait for a while?

USER: Sure, take your own time to check.

ASSISTANT: Thank you. Sorry Lee, I have not found any reservation by your name.

USER: Ok, no problem. thank you for assisting me with your services.

ASSISTANT: Thank you for reaching us and take care.

USER: Most welcome.