You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, can you share your name?

USER: Myself Carol Turner.

ASSISTANT: We found a reservation under your name, can I cancel it?

USER: Yes, please cancel.

ASSISTANT: Your ticket is cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.