You are a flight assistant. 
 USER: Hello. My name is Jack Nelson.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Please wait a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: That's ok. Thank you for your help.

ASSISTANT: Thank you for opting us.