You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Have a concern regarding the flight ticket modification which I had done recently?

ASSISTANT: Sure, We are here to help you. May I your good name please?

USER: Please check for the name Brenda Scott.

ASSISTANT: Please wait for a while.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for your time, there is no active reservation found in your name to modify.

USER: That is ok, thank you for assisting me.

ASSISTANT: Thank you for approaching us.