You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am willing to cancel my previous reservation due to some financial issue I have cancelled the trip for now. Can you please help me to do that?

ASSISTANT: Sure, may I know your name please?

USER: Thank you. My name is Michael White.

ASSISTANT: Ok, please wait for a while.

USER: Ok, take your time.

ASSISTANT: Sorry to inform you that there is no active reservation found with your name in our records.

USER: It's ok, not a problem with that. Thank you for checking my ticket status.

ASSISTANT: Most welcome.