You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I want to cancel my reservation because my wife is hospitalized, can you please help me?

ASSISTANT: Sure, I will help you. Can you please provide me your name for checking your reservation status in our database?

USER: Ok, my name is Michael Evans.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Evans, I have found a reservation on your name. Shall I cancel it?

USER: Yes, please.

ASSISTANT: Ok, I have cancelled your reservation.

USER: Thank you for helping with cancelling.

ASSISTANT: Thank you for contacting us and have a nice day.

USER: Most welcome.