You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Benjamin Nelson.

ASSISTANT: How may I aid you?

USER: Could you please book me a ticket to JFK from DTW?

ASSISTANT: Sure, on which dates you are planning to travel?

USER: I would be happy to travel on 12/10 and 12/12.

ASSISTANT: Ok. There is a flight available for you with 1 connection. Shall I proceed?

USER: No, Could you please check with direct flight?

ASSISTANT: Sorry, there is no direct flight available.

USER: That's Ok, thank you for the information.

ASSISTANT: Most welcome.