You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am glad to help you with that. Can you please share your name?

USER: I am Eric Jackson.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.