You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can be your helping hands for today?

USER: Actually I have booked the ticket to Houston but now I am looking to cancel my ticket because my project manager not approved the leave for me to travel. Can you please cancel my ticket?

ASSISTANT: I will try my best in cancellation of your flight ticket reservation.

USER: Thank you for considering my request.

ASSISTANT: Please provide your name to check the existing reservation.

USER: Sure, my name is Raymond Turner.

ASSISTANT: I have found a reservation under your name and as per your request I have cancelled it.

USER: That's great but when the amount will be refunded to my account?

ASSISTANT: Your amount will be refunded as soon as possible directly to your account itself.

USER: Ok, thank you for the information.

ASSISTANT: Most welcome, thank you for choosing our service.