You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Timothy Martinez.

ASSISTANT: How may I serve you at this moment?

USER:    Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, please wait for a moment?

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's ok. Thank you for the response.

ASSISTANT: Thank you for approaching us.