You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I need to cancel my recent reservation, can you please help me to do that?

ASSISTANT: Sure, can you share me your good name to proceed further?

USER: Thank you.  I am Sarah Scott.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: It's ok, not a problem with that. Thank you for checking my ticket status.

ASSISTANT: Thank you for reaching us.