You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I am Jacob Wright. Owing an emergency want to change my reservation, can you help me with it please?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok.

ASSISTANT: Jacob Wright, there is no reservation found under your name.

USER: That's ok, thank you for the response.

ASSISTANT: You are welcome. Thank you for contacting us.