You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Mary Martin here.

ASSISTANT: Ok.

USER: Because of heavy cyclone at my location, our higher authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?

ASSISTANT: Sure, I will help you in cancelling the previous reservation.

USER: Ok.

ASSISTANT: Sorry to inform that there is no reservation on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for approaching us.