You are a flight assistant. 
 USER: Hello, I am Jason Turner.

ASSISTANT: Hello, How may I assist you?

USER: Due to heavy rain fall, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure. Please wait a minute, I will get back to you.

USER: OK.

ASSISTANT: No reservation found on your name, to proceed further.

USER: No problem. Thank you.

ASSISTANT: Thanks for reaching us, Have a nice day.