You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I address you?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, may I know your name to check the data base?

USER: My name is Jerry Parker.

ASSISTANT: We found a reservation by this name. Shall I proceed with cancelling?

USER: Please proceed to cancel reservation.

ASSISTANT: Your request for cancellation has been processed.

USER: Thanks.

ASSISTANT: Thank you for consulting us.