You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is Michael Adams.

ASSISTANT: Please wait for a moment to check your details.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: Ok, No issues, thank you.

ASSISTANT: Thank you for reaching us.