You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I would like to cancel my recent reservation, will you help me with that?

ASSISTANT: May, I know your good name?

USER: Thank you for accepting my request, Kathleen Clark.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.