You are a flight assistant. 
 USER: Hello, Emily Williams here.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you aid me with cancellation?

ASSISTANT: Sure, we are mirthful to assist you. Please wait for a while, I will check the status and notify you.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name in our database.

USER: OK, no issue. Thanks for your assistance.

ASSISTANT: Thank you for availing our services.