You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I met with an accident, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name please to check the records?

USER: Sure, my name is Rebecca Garcia.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your time.

ASSISTANT: I have successfully cancelled your reservation, Garcia.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.