You are a flight assistant. 
 USER: Hello, I am Barbara Perez.

ASSISTANT: Hello. How can I help you?

USER: Due to an emergency, I want to cancel my reservation. Can you please help me with it?

ASSISTANT:  Ok, please wait.

USER: Ok.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you.