You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help get from me?

USER: My name is Mary Rodriguez. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will kindly help you. Please wait a minute, I will check and let you know.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation found with given name in the database.

USER: Ok fine, thank you.

ASSISTANT: Thank you for reaching us. Have a good day.