You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: My musicl show has been cancelled due to my busy schedule. Can you help me in cancelling my reservation with the name Jerry Edwards?

ASSISTANT: Ok, may I know your good name for further processing?

USER: I already mentioned in the above.

ASSISTANT:  Ok, please wait I will revert you in a moment. Sorry, no reservation was found on your name.

USER: Sure, take your own time. Its ok, I think it has been cancelled by my brother.

ASSISTANT: Thank you for availing us.

USER: Thank you for you effort.