You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, could you help me with this?

ASSISTANT: Sure, I am here to help you that. May I know your good name please?

USER: I am Janet Thomas.

ASSISTANT: Thanks for providing your name.

USER: Ok,.

ASSISTANT: Sorry there is no reservation found on your name.

USER: That's OK, no issues.

ASSISTANT: Thanks for connecting us, have a great day.

USER: Thanks for helping me.