You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Myself Sandra Jackson.

ASSISTANT: Thank you very much. Please wait for a while, let me check your reservation status in our database.

USER: Sure.

ASSISTANT:  I am very sorry to inform you that there is no reservation found under your name in our database.

USER: Thanks for your information.

ASSISTANT: You are most welcome.