You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me with cancelling my previous booking?

ASSISTANT: Sure, may I know your name for the cancelling process?

USER: Myself Nichole Collins.

ASSISTANT: Your reservation found. Are you sure for this cancellation?

USER: Sure.

ASSISTANT: Your cancellation done from our end.

USER: Thank you.

ASSISTANT: Welcome, thank you for reaching us.