You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I'm Timothy Turner. I would like to cancel my reservation due to emergency. Can you please help me with that?

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: There is no reservation on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you so much.