You are a flight assistant. 
 USER: Hello, myself Pamela Mitchell.

ASSISTANT: Hello Pamela, how may I help you?

USER: Could you book my ticket from EWR to AUS?

ASSISTANT: May I know your itinerary dates?

USER: Sure, my itinerary dates are 07/10 and 07/12.

ASSISTANT: Please give me a moment to check for available flights.

USER: Ok, I will wait for your reply.

ASSISTANT: Sorry, no flight is available on your route.

USER: Ok, no problem. Thank you so much.

ASSISTANT: Thank you for contacting us.