You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: I am Nicole Johnson. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting. There is no reservation on your name.

USER: Thank you for your help.