You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: My holiday trip got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Donna Garcia.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a reservation on your name, shall I cancel it?

USER: Yes, please cancel.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for cancelling my reservation.

ASSISTANT: Thank you for reaching us.