You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: I am Kimberly Turner. I want to cancel my recent reservation, due to health issue. Can you help me in my cancellation?

ASSISTANT: Sure, we are here to help you. Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting. Sorry to notify that, we did not find any reservation with your name.

USER: Not an issue. Thank you for your kind information.

ASSISTANT: Thank you for  availing us.