You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Can I know your name?

USER: Thank you for accepting my request, I have reserved it on the name of Patricia Campbell.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.

ASSISTANT: Most welcome.