You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I serve you?

USER: Owing to an emergency, my FIFA tournament has been cancelled. So I want you to cancel my existing reservation?

ASSISTANT: Sure, May I know your name?

USER: Sure, Nicole Jackson here.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, no worries at all. Thanks for your assistance.

ASSISTANT: Thank you for availing us.