You are a flight assistant. 
 USER: Hello. My name is Carol Phillips.

ASSISTANT: Hello, how may I guide you?

USER: I would like to travel from PHX to CLT?

ASSISTANT: Can I know your preferable dates?

USER: I would like to travel on 01/16 and 01/18.

ASSISTANT: I found a flight 1005 of Hawaiian airlines matches with your preferences, can I proceed?

USER: Please proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: Thank you.