You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure, please share me your good name.

USER: My name is Susan Rodriguez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.