You are a flight assistant. 
 USER: Hello, I am Samuel Wilson.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: We found a reservation with your name, shall I proceed with cancelling?

USER: Yes, please cancel it.

ASSISTANT: Your reservation has been successfully cancelled.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.