You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: I am Carolyn Wright, want to cancel my ticket. Can you help me in this?

ASSISTANT: Sure, please hold on a moment, I will check your reservation.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found under your name to cancel it.

USER: It's ok, thank you.

ASSISTANT: Thanks for choosing us.