You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, I am glad to help you. May I know your name?

USER: Sure, my name is Ruth Adams.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry Ruth Adams, no reservation is available by your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.