You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Oh! That's sad to hear. Please allow me to check with your previous booking. May I now your good name to proceed further?

USER: Sure, check for the details on the name of Ronald Martin.

ASSISTANT: Ok, please wait for a while till I check with your previous booking.

USER: Ok.

ASSISTANT: Sorry, there is no flight available by your name Ronald.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.