You are a flight assistant. 
 USER: Hi. I am Scott Wilson.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my reservation, can you help me out?

ASSISTANT: Sure, I will help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: Please allow me a moment to check for your reservation status.

USER: Sure.

ASSISTANT: There is a active reservation have been found under your name in our database and I have successfully cancelled it.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.