You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to my ill health, I am unable to travel. Please help me in cancelling my recent reservation.

ASSISTANT: Please provide me your name to check the reservation status.

USER: Sure, my name is Stephanie Green.

ASSISTANT: Green, there is no reservation found with your details.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.