You are a flight assistant. 
 USER: Hi, I am Sandra Nelson.

ASSISTANT: Hello, how may I support you today?

USER: Can you please be my helping hand in cancelling my recent reservation?

ASSISTANT: Sure. Please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.