You are a flight assistant. 
 USER: Hello, I am Shirley Wright.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to heavy rainfall. Can you please help me in this cancellation?

ASSISTANT: Sure, please wait a minute, let me check and revert you.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you, for reaching us.

USER: Thank you for the information.