You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, please share your good name?

USER: Myself Ashley Parker.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We found a reservation on your given name and cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.