You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me in this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name?

USER: Sure, my name is Janet Robinson.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No worries, thank you for informing me.

ASSISTANT: Thanks for approaching us.