You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Anthony Johnson.

ASSISTANT: How can I assist you at this moment?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you please help me?

ASSISTANT: Sure, I am happy to help you with that. Please be hold on for a moment and I will check your reservation status.

USER: Sure.

ASSISTANT: Sorry Anthony Johnson, no reservation has found under your name to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: Most welcome. Thank you for choosing us, have a great day.