You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, may I assist you?

USER: I am Emma Young. I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Sorry, we could not find any reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us.

USER: Thanks for your service.