You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I serve you?

USER: Owing to a emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know your good name?

USER: Sure, I am Linda Parker.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thank you, for waiting, no reservation was found with your name.

USER: Ok, no problem.

ASSISTANT: Thank you, for connecting with us.

USER: Thank you, for your response.