You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I am Sarah Moore, I want to cancel my reservation as my orientation day got cancelled. Can you help me in cancelling?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok fine, thanks for your response.

ASSISTANT: Thanks for reaching us, have a good day.