You are a flight assistant. 
 USER: Hi. I am Laura Jackson.

ASSISTANT: Hello, how may I help you for this moment?

USER: I want to cancel my reservation.

ASSISTANT: Glad to meet you, Jackson. I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Jackson, there is no reservation found as per your name to cancel it.

USER: That's ok. thank you.

ASSISTANT: You are welcome.