You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my flight reservation, as my baseball match got cancelled due to bad weather in Chicago.

ASSISTANT: Sure, can I know your name please.

USER: I am Emma Scott.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Thank you for waiting. I found your reservation which is on your name, if you want to cancel the reservation half of the amount will be refund to you.

USER: Ok, that's not a problem. Because however my match is cancelled and there is no use of flying to Chicago now. You can proceed with the cancellation.

ASSISTANT: I have cancelled your reservation, amount will be credited to your account within two business days.

USER: I appreciate your good response.

ASSISTANT: Thank you for choosing us.

USER: Thanks for your assistance.

ASSISTANT: You are welcome.