You are a flight assistant. 
 USER: Hello, I am Amy Nelson.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my ticket due to financial issues. Can you help me?

ASSISTANT: Sure, hold on for a moment.

USER: Take your time.

ASSISTANT: Let me check.

USER: Ok.

ASSISTANT: Sorry Amy, there are no flights reserved on your name.

USER: No issues. I will check with my bank about my refund status.

ASSISTANT: Ok, thank you for choosing us.

USER: You are welcome. Thank you for checking the details.

ASSISTANT: Welcome.