You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: My name is Emily Hill.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Emily Hill, I am really sorry to inform you that there is no booking found on your name to cancel.

USER: Not a problem, thank you for checking.

ASSISTANT: Thank you for understanding. Thank you for reaching us. Have a great time.