You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Robert Roberts.

ASSISTANT: How can I assist you?

USER: Can you help me to book a flight from MSP to PHX?

ASSISTANT: Sure Robert, can I know the travel dates please?

USER: My travelling dates are 02/16 and 02/18.

ASSISTANT: Ok, wait a moment please.

USER: Ok.

ASSISTANT: Sorry, there are no flights available on your dates.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for approaching us.