You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you the day?

USER: I want to cancel my recent reservation due to an emergency. Can you help me with that?

ASSISTANT: Sure, We are glad to help you. Please mention your name to proceed further?

USER: My name is John Parker.

ASSISTANT: Ok, please hold on.

USER: Sure.

ASSISTANT: Thanks for holding on. We did not find any reservation, with your name to cancel your ticket.

USER: Ok, No problem. Thank you.

ASSISTANT: Thank you for reaching us.