You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I need to modify my reservation as my destination got changed to Houston due to some technical issue. Can you help me with that?

ASSISTANT: May I know your name please?

USER: Yes, I am Stephanie Moore.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal to make changes further.

USER: Oh! It might not booked properly due to technical issue with my server. Anyways thank you for checking the reservation with my name.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.