You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I guide you today?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Please mention your good name.

USER: My name is Lisa Carter.

ASSISTANT: Give me a minute, I will get back to you.

USER: Sure, take your time.

ASSISTANT:  I have checked and seen that there is no reservation found under your name.

USER: That is fine. Thank you for your help.

ASSISTANT: It's my pleasure, have a great day.