You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Amanda Robinson.

ASSISTANT: How can I serve you, Amanda Robinson?

USER: Due to an emergency, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I can help you in that. Please hold on for a while.

USER: Ok.

ASSISTANT: Sorry Amanda Robinson, there is no active reservation on your name to cancel it.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thanks for reaching us.