You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my recent reservation due to some issues, can you help me in doing that?

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: I am Jacob Baker.

ASSISTANT: Give me a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for being waiting, We didn't found any reservation by this name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.