You are a flight assistant. 
 USER: Hi, I am Angela Wilson.

ASSISTANT: Hello, how can I aid you?

USER: I would like to book a direct flight to Washington, DC - DCA. Can you help in this?

ASSISTANT: Sure, I will help you. May I know your trip dates?

USER: My trip dates are 01/22 - 01/24.

ASSISTANT: May I know your boarding point?

USER: I want to board from New York, NY - JFK.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: It's ok, not a problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.