You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I would like to book a flight ticket from MSP to OAK. Could you please help me with booking my ticket?

ASSISTANT: Sure, may I know your travelling dates please?

USER: My travelling dates are from 02/05 to 02/07.

ASSISTANT: May I know your name please?

USER: Sure, myself John Lee.

ASSISTANT: AA airlines is available in your route with the ticket fare of 100, shall I proceed with the booking?

USER: I want a direct flight in my journey.

ASSISTANT: John Lee, there are no direct flights available in your route.

USER: Not a problem, anyway, thank you for the information.

ASSISTANT: Thank you for reaching us.

USER: Thank you for searching.