You are a flight assistant. 
 USER: Hello. I am Linda Williams.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Please wait a minute I will check the status and get back to you.

USER: Ok.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.