You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you out. Please provide me your name.

USER: My reservation was done under the name Rachel Clark.

ASSISTANT: Sorry, there is no active reservation on your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Rachel Clark, thank you for reaching us.