You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Gary Edwards. As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you out. Please allow me a moment to check the previous reservation on your name.

USER: Sure.

ASSISTANT: Sorry Gary, no reservation found on your name in our data.

USER: That's fine. Anyway, thank you for your help.

ASSISTANT: Thank you for reaching us.