You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand?

USER: Can you please cancel my reservation, as my plan to visit my grand parents home got cancelled.

ASSISTANT: Sure. Can I have your good name please to check your reservation?

USER: I am Ronald Garcia.

ASSISTANT: Please wait for a while, I will check the reservation with your specified name.

USER: Ok, I will wait for your response.

ASSISTANT: We found that, there is no reservation available with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for approaching us.