You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: I need some basic information to check your ticket details, can you please tell me your full name?

USER: Sure, my name is Nicole Moore.

ASSISTANT: Ok, please wait a moment I'll check the reservation status.

USER: Sure.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for approaching us.