You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: Sure, I am Stephanie Mitchell.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.