You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I just want to cancel my recent reservation, due to I met with an leg injury I am not able to perform a dance show in New York. Can you please help me in cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please share me your valuable name?

USER: Sure, Jessica Scott here.

ASSISTANT: Please hold on a minute, I will check the reservation status and get back to you.

USER: Sure, I will wait for your response.

ASSISTANT: We hardly tried to find your reservation, but could not find any reservation in your given name in our records.

USER: That's ok, no worries at all. Thank you for your quick response.

ASSISTANT: Thanks for approaching us, have a nice day.