You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I would like to cancel my reservation as my exams cancelled, can you please help me out with that?

ASSISTANT: Sure, I am here to help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: May I know your name to proceed?

USER: Sharon Green here.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: We have found a reservation on your name in our records. Shall I cancel it?

USER: Ok, please proceed to cancel.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for helping me.

ASSISTANT: My pleasure.