You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I want to cancel my recent reservation as my plan to visit New York trip has been postponed. Can you help me?

ASSISTANT: Sure, may I know your good name?

USER: I am Ryan Martinez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.