You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation due to bad health issues. Can you help me with that?

ASSISTANT: Sure, I am glad to help you. May I know your name to check with the status?

USER: Thank you. I am Deborah Wilson.

ASSISTANT: May I request you to please wait for a couple of minutes.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, Deborah Wilson. Sorry to say that there is no active reservation found under your name to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.