You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nancy Lopez.

ASSISTANT: In which way I can help you today?

USER: I would like to cancel my reservation as I am not feeling well, can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please hold on a moment, I will check your reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation available in your name Nancy Lopez.

USER: Ok no problem, thank you for your services.