You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Kimberly Brown here.

ASSISTANT: How may I assist you?

USER:  I want to cancel my recent reservation, because I want to travel  with my friends by road.

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Wait a moment please.

USER: Ok.

ASSISTANT: Kimberly Brown, we regret to inform you that there is no reservation found on your name in our records.

USER: That's ok. Thank you.

ASSISTANT: Thank you for choosing us.