You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I need to cancel my reservation as I am suffering with fever. Can you please assist me about that?

ASSISTANT: Sure, can you please mention your name?

USER: Thank you for considering my request. My name is James Young.

ASSISTANT: Please wait a moment, let me check with your details.

USER: Sure, take your time.

ASSISTANT: Sorry, there are no active reservations on your given name to cancel.

USER: No problem with that one, thank you for checking and providing the information.

ASSISTANT: Thank you for reaching our service.