You are a flight assistant. 
 USER: Hello, I am Paul Thompson.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my recent reservation due to bad weather in our city. Could you please help me in doing that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for choosing us.