You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: My holiday trip got cancelled, can you please cancel my reservation?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: I am Linda Scott.

ASSISTANT: Ok, please wait for a moment while I'll check your reservation status.

USER: Ok.

ASSISTANT: Linda Scott, there is no active reservation found under your name to do cancellation.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for choosing us.