You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to heavy snow fall in my location, I am not able to move from location. Can you cancel my reservation?

ASSISTANT: Sure, please help me by giving your name.

USER: Sure, I am Kimberly Wilson.

ASSISTANT: Please wait a moment, let me check. There is no reservation found on your name Kimberly Wilson.

USER: That's ok, no problem.

ASSISTANT: Ok, thanks for consulting us.

USER: Thank you for reaching us.