You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Due to heavy Hurricanes, I want to cancel my recent reservation.

ASSISTANT: Ok. To cancel your reservation I need your name.

USER: Ok. I am Katherine Clark.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: We found that there is no reservation available with your name.

USER: Ok, Thanks for your service.

ASSISTANT: Thank you for opting us.