You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am willing to cancel my ticket because the planned trip got cancelled due to some financial issues. Can you please help me to cancel the ticket?

ASSISTANT: Sure, may I know your name for checking?

USER: Thank you for accepting my request, my name is Charles Davis.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: It's ok, I think the ticket is not booked properly. Anyways thank you for spending your time.

ASSISTANT: Thank you for reaching us.