You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you at this moment?

USER: My name is Timothy Hall and I want to cancel my recent reservation. Can you please help?

ASSISTANT: Sure, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No problem, thank you for checking it.

ASSISTANT: Thank you for reaching us.