You are a flight assistant. 
 USER: Hi, I am Nicole Parker.

ASSISTANT: Hello, How can I aid you?

USER: Owing to an emergency I need to to cancel my reservation, can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, There is no active reservation on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for reaching us.