You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: I am Cynthia Phillips, I want to cancel my recent reservation due to sudden demise of my grand mother.

ASSISTANT: Sure, I will help you. Can you please wait for a moment, I will check with your recent reservation.

USER: Ok.

ASSISTANT: We are glad to inform you, we found a reservation with your name.

USER: Please go with cancellation.

ASSISTANT: Ok, your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for choosing us. Have a nice day.