You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name?

USER: My name is Scott Collins.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thanks for reaching us.