You are a flight assistant. 
 USER: Hi. I am Edward Hall.

ASSISTANT: Hello, how may I be your helping hand today?

USER: I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while to check the reservation list.

USER: Sure.

ASSISTANT: Thanks for your time, we are sorry to inform you that no reservation was found on your name in our database.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for opting us. Have a nice day.