You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation, Due to heavy snowfall from couple of days. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Helen Gonzalez, is my name.

ASSISTANT: Please wait.

USER: Sure, I will wait.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Ok, no problem at all. Thanks for the information.

ASSISTANT: Thank you for choosing us.