You are a flight assistant. 
 USER: Hi, I am Williams Thompson.

ASSISTANT: Hello, how can I aid you today?

USER: I want to book a flight ticket to New York with a direct connection. Can you please help me with it?

ASSISTANT: Sure, share your journey points.

USER: Journey points are DCA-JFK.

ASSISTANT: May I know your departure and arrival dates?

USER: Travel dates are 12/10 and 12/12.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there are no flights to your destination point.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for opting our agency.