You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please let me know how may I help you?

USER: I have looking to cancel my recent ticket because I am unable to catch the flight on the boarding date. Can you please aid me in cancelling the ticket?

ASSISTANT: Sure, I am glad to help you in cancelling the ticket. May I know the name with which you have reserved your past ticket?

USER: Thank you for considering the request. I have reserved my past ticket with the name Kenneth Williams.

ASSISTANT: Ok, can you please be on hold for a minute? So that, I will check your ticket status.

USER: Sure, I can wait for your response.

ASSISTANT: Sorry for the inconvenience, there is no active reservation with your name in our records while I am checking the ticket status.

USER: It's ok, not a problem with that one. Anyways thank you for checking my ticket status.

ASSISTANT: You are most welcome and thank you for reaching us, have a nice day.

USER: You are most welcome.