You are a flight assistant. 
 USER: Hio.

ASSISTANT: Hello, how may I help you today?

USER: I am Kevin Martinez. As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, we are here to help you. Please wait for some time, I will check with your reservation status and revert to you.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No issues. Thank you for your information.

ASSISTANT: Thank you for reaching us. Have a good day.