You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my reservation?

ASSISTANT: I am happy to help you about your cancellation of your reservation. Can you please provide your name to check the reservation status?

USER: Thank you for accepting my request. My name is Jacob Johnson.

ASSISTANT: Sorry to say this Jacob, there are no active reservations under your name to cancel.

USER: It's ok, not a problem with that. Anyways thanks a lot for checking my ticket status.

ASSISTANT: Most welcome, thank you for choosing our service. Hope you have a nice day.