You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: Can you please help me to cancel my recent reservation? Because I am unable to catch the flight due to some health issues.

ASSISTANT: Sure, may I know your good name please?

USER: Thank you for considering my request. My name is Michelle Anderson.

ASSISTANT: Ok, please wait for few minutes.

USER: Ok, take your time.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: It's ok, not a problem with that. Thank you for checking the ticket status?

ASSISTANT: Thank you for reaching us.