You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you.

USER: I am Carol Nelson. I would like to book a ticket to visit a new place at JFK. Can you please help me out to book a ticket from PHL?

ASSISTANT: Sure, tell me your travel dates please?

USER: Thank you for your response, I want to take off on 05/28 and please confirm my return ticket also on 05/30.

ASSISTANT: Please wait for a moment.

USER: Please make sure that I want a direct flight.

ASSISTANT: Thanks for your patience. I have found Hawaiian airlines and it is a direct flight.

USER: Please confirm this flight ticket for me.

ASSISTANT: Yes, I have confirmed your flight ticket with flight number 1016.

USER: Thank you for assisting me.

ASSISTANT: Thank you.