You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May, I know your good name?

USER: Sure, myself Jacob Clark.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Oh! It  may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.