You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am here to help you in cancelling your ticket. May I know your name to cancel?

USER: Sure, myself Amy Taylor.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: Amy Taylor, your reservation is found in our database and it is cancelled.

USER: Thank you for the service.

ASSISTANT: Thank you for reaching us.