You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you today?

USER: I need to cancel my recent reservation.

ASSISTANT: Ok, could you please provide your name to check your reservation status.

USER: My name is Jason Wilson.

ASSISTANT: Ok Jason, please hold on for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no previous reservation available under your name in our records.

USER: Ok, no problem. Thanks for your assistance.

ASSISTANT: Ok, Thank you for reaching us, have a great day.