You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you now?

USER: I would like to cancel my reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: Gary Evans here.

ASSISTANT: Ok, please wait for a while. Sorry, there is no reservation found on your name in our records.

USER: Ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for reaching us.