You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you for the day?

USER: Due to heavy rain, I want to cancel my reservation.

ASSISTANT: Sure, we are here to help you. May I know on which name the ticket has been reserved?

USER: Thank you. Rebecca Anderson here.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry we hardly tried to found your reservation but, no reservation has been found with your name to cancel.

USER: No issue, Thanks for the valuable information.

ASSISTANT: Thank you for reaching us.