You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: Due to heavy rain, I want to cancel my reservation.

ASSISTANT: Sure, may I know your good name please?

USER: Linda Nelson here.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.