You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, May I know your name to cancel?

USER: Jonathan Hill.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you.