You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: Owing to an emergency, please cancel my reservation.

ASSISTANT: Sure, I will help you.

USER: Thanks.

ASSISTANT: Please wait for a while.

USER: Please check with this name Deborah Robinson.

ASSISTANT: May I know your good name please? Ok. Thanks for your time. Sorry, there is no reservation found on your given name.

USER: Ok, no problem. Thank you.