You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am happy to help you. Can I know your name please?

USER: Eric Jackson here.

ASSISTANT: Please wait for a minute, I will check the status of your reservation and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it was cancelled successfully.

USER: Ok. Thank you so much.

ASSISTANT: Thanks you for reaching us.