You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: May, i know your good name please?

USER: I am Nicole Hernandez.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.