You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Due to heavy rains my tournament got cancelled, so I just want to cancel my recent reservation, can you help me?

ASSISTANT: Ok, please can I know your name to proceed with your concern?

USER: I am Timothy Turner.

ASSISTANT: Ok, thank you for waiting.

USER: Sure.

ASSISTANT: Sorry, there are no flight tickets found on your name to cancel as per our records.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing our agency.