You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: May, I know your good name?

USER: My name is Kathleen Martin.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.