You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Paul Jackson here. I would like cancel my recent reservation, can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for choosing us.