You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Brenda Campbell.

ASSISTANT: How can I guide you?

USER: As my plan to go for a holiday trip got cancelled due to heavy work at my office.

ASSISTANT: Ok.

USER: Can you help me in cancelling my reservation?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Please, wait.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for being patience, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.