You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Owing an emergence, I want to cancel my recent reservation.

ASSISTANT: OK, may I know your name?

USER: Can you help me with it? My name is Steven Walker.

ASSISTANT: Sure, wait for some time.

USER: Ok.

ASSISTANT: There was no reservations found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thanks for connecting us.