You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, may I know your good name?

USER: Thank you for your response, my name is Nicole Martinez.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: We found a reservation on your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.