You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: My name is Matthew wright, I want to cancel my reservation as my meeting with client is cancelled. Can you cancel my reservation?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, we have found a reservation on your name and your ticket has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for approaching us.