You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: Sure, myself Betty Evans.

ASSISTANT: Thank you. Please allow me a minute.

USER: Sure, take your time.

ASSISTANT: Betty Evans, I have successfully cancelled your flight ticket.

USER: Thank you for the information.

ASSISTANT: Thank you for reaching us. Have a great time.