You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jason Robinson.

ASSISTANT: How can I respond to your request?

USER: Please cancel my recent reservation due to heavy floods at my destination.

ASSISTANT: Sure, please wait a moment I will check the reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting, I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for approaching us.