You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best serve you today?

USER: I want to cancel my recently done reservation as my plan to meet my family got canceled. Can you help me with it?

ASSISTANT: Sure, I can help you in that. May I know your good name to track the details?

USER: Sure, my name is Margaret Scott.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name to cancel it.

USER: No worries, thank you for your help.

ASSISTANT: Thanks for consulting us, have a nice day.