You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I aid you today?

USER: Please help me in cancelling my recent reservation.

ASSISTANT: Sure, please share your good name.

USER: William Jones here.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.