You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, kindly share your name.

USER: Samuel Rodriguez here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: It's ok, thank you.

ASSISTANT: Thanks for reaching us.