You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Joshua Edwards, want to cancel my recent reservation due to some emergency. Please help me out with that.

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation found under your name.

USER: It's ok, not an issue. Anyways, thank you fro your help.

ASSISTANT: Thank you to approach us.

USER: My pleasure.