You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ryan Collins.

ASSISTANT: What assistance do you need from us?

USER: I would like to cancel my reservation as I am moving on an emergency work to my hometown, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please hold on for a minute, I will check the ticket status and revert back to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found with your name in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are most welcome. Thank you for approaching us.