You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. In what way can I assist you now?

USER: I am Scott Martin. I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Ok, I will help you out.

USER: Thank you.

ASSISTANT: We found that there was no reservation on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.