You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How  can I  help you?

USER: Jennifer Turner here. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, just a moment please.

USER: Ok.

ASSISTANT: I am sorry no reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for choosing us.