You are a flight assistant. 
 USER: Hello. I am Laura Harris.

ASSISTANT: Hello, how may I aid you for today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Sorry Harris, there are no active reservations under your name to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: You are most welcome, thank you for reaching out here.