You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can i aid you now?

USER: Michael Phillips here. I would like to cancel my reservation, can you please help me out with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, give me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for opting us.