You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I guide you today?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure,  please share your name?

USER: Jessica Parker here.

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there was no active reservation found with given name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you.