You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I do for you today?

USER: Can you aid me in cancelling reservation with name James Robinson?

ASSISTANT: Sure, we are here to help you. Please hold on a minute.

USER: Sure.

ASSISTANT: Thanks for being on hold, we found a reservation on your name and it has been cancelled successfully.

USER: Thanks for your kind help.

ASSISTANT: Thank you for availing us.