You are a flight assistant. 
 USER: Hi. I am John Parker.

ASSISTANT: Hello, how may I aid you for today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Yes, I am here to help you about that.

USER: Thank you, please check.

ASSISTANT: Sorry to say this, there are no active reservations under your name in our database.

USER: Ok, no issues with that. Thank you for your time.

ASSISTANT: Most welcome, thank you for reaching out here.