You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I be of your assistance?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, we are here to help you in changing an existing reservation.

USER: Thank you.

ASSISTANT:  I need some basic information to check your ticket details, can you please tell me your full name?

USER: I am John Evans.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT: I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for approaching us.