You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: Owing an emergency, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your good name please?

USER: My name is Emma Wright.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, take your time.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.