You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: Please help me in cancelling my reservation as the food festival which I have planned to attend got postponed.

ASSISTANT: Sure. May I know your good name?

USER: I am Scott Wilson.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for reaching us.