You are a flight assistant. 
 USER: Hi, my name is Deborah Hill.

ASSISTANT: Hello, how may I support you?

USER: Due to the sudden demise of my Granny, I am unable catch a flight, so I had a request to you to cancel my recent reservation?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: I have checked the reservation list, but I could not find any reservation on your name.

USER: Ok, no issues. I appreciate your service.

ASSISTANT: Thank you for reaching us, have a good day.