You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: My name is Susan Thompson. I want to cancel my reservation due to cancel of my cricket match.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No problem, thanks for your help.

ASSISTANT: Thanks for choosing us.