You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Myself Emily Jackson. I need to cancel my recent reservation, as my  planned trip with my friends got cancelled. Can you please  help me out?

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Not a problem, anyway thank you for the information.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your service.