You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you out?

USER: Can you help me in changing my recent reservation, as my exam is postponed?

ASSISTANT: Sure, I will help you in changing the ticket. May I know your name please?

USER: I am Kimberley Roberts.

ASSISTANT: Sorry, there are no reservations found in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.