You are a flight assistant. 
 USER: Hello, I am James Adams.

ASSISTANT: Hello. How can I assist you James Adams?

USER: Due to heavy Sandstorms in my destination place, so I need to cancel my recent reservation. Can you aid me with this?

ASSISTANT: Sure, I'll help you with this. Wait a moment please, let me check the database to check your reservation status.

USER: Sure, I will wait.

ASSISTANT: James Adams, there is no reservation found with your name in our database to cancel it.

USER: Ok, no issues. Thanks for your support.

ASSISTANT: Thank you for contacting us, have a good day.