You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: Benjamin Hernandez here. Can you please help me in  book a ticket to MCO from OAK?

ASSISTANT: Sure, I am here to help you with that Benjamin Hernandez. Can you please provide your planned dates of journey?

USER: My preferred travel dates are from Nov 7th to Nov 9th.

ASSISTANT: Do you have any other specifications about the connection limit for your journey?

USER: I want a direct flight.

ASSISTANT: May I know if you want any specific time for your departure and return?

USER: I would like to depart in the evening.

ASSISTANT: I regret to say this no flights are travelling to your region due to heavy bookings.

USER: Ok, I will choose another source to reach my  destination. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching us.