You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, may I know your name please?

USER: I am Edward Gonzalez.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: I have found your reservation and I cancelled it.

USER: Thank you.

ASSISTANT: Thank you for consulting us, have a great day.