You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In what way can I be at your service today?

USER: I have booked a refundable flight ticket previously, can I know the cancellation charges?

ASSISTANT: Yes, 90 percent of the amount will be refunded to you. If it is a refundable ticket.

USER: Noted, can I know how much time it will take to refund the amount to my account?

ASSISTANT: Yes, it will take 4 to 5 working days.

USER: Ok, due to some uncertainty going on in my financial condition at our stores, I need to cancel my ticket. Can you help me in this concern?

ASSISTANT: Sure, I am happy to help you.

USER: Thanks a lot.

ASSISTANT: Before that can I know the name on which ticket has been booked?

USER: Sure, ticket has been booked on the name Stephanie Campbell. Please find the ticket under this name.

ASSISTANT: Please standby, I will check and revert back to you.

USER: Sure, I will be waiting for your response.

ASSISTANT: Sorry Campbell, there is no reservation found on your given name.

USER: Well, I think it may be cancelled directly by airlines itself.

ASSISTANT: Yes, it may be. Do you have any other concerns?

USER: No, I don't have any other concerns. Anyway thank you for taking the effort for helping me.

ASSISTANT: It's my job Campbell. Thank you for opting us, have a great day.

USER: You are welcome and same to you.