You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what help do you want from us?

USER: I need some help in my recent booking due to insufficient money to enjoy the trip, can you please modify my recent booking?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can you please tell me on which name your previous ticket is booked?

USER: The previous booking is done in Patricia Jones name.

ASSISTANT: Sorry to inform  you that, there is no reservation on your name to modify.

USER: Ok, I informed to my friend to change it, so it is not showing to you. Thank you for your help.

ASSISTANT: Ok, thank you for reaching our agency.