You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand?

USER: Can you please help me in reserving my flight from CLT to reach JFK?

ASSISTANT: Sure, may I know your good name, please?

USER: Sure, my good name is Margaret Lewis.

ASSISTANT: On which dates are you going to travel?

USER: My planned travel dates are May 20th and May 22nd.

ASSISTANT: Do you have any preferences?

USER: I don't have any other preferences.

ASSISTANT: Wait a minute.

USER: Ok, sure.

ASSISTANT: We found a flight of Spirit airline, flight number 1009 with the fare of 100 and with 2 connections. Can I proceed?

USER: Sorry, I need a direct flight.

ASSISTANT: Ok, wait a minute let check the direct flight.

USER: Ok, sure.

ASSISTANT: We found a direct flight on United airline, flight number 1020 and price is 200.

USER: Ok, please confirm it.

ASSISTANT: Your ticket has been booked.

USER: Thanks for the great service.

ASSISTANT: Thank you for approaching us. Have a nice day.