You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Carter.

ASSISTANT: How can I aid you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting.

USER: You are welcome.

ASSISTANT: Sorry Emily, here I didn't found any active reservation on your name in our database to cancel it.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.