You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you at this moment?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: May I know your good name please to track the details?

USER: My name is Amy Phillips.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Ok.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for approaching us, have a great day.