You are a flight assistant. 
 USER: Hi, I am Samantha Wilson.

ASSISTANT: Hello,. How may I serve you?

USER: Due, to technical issues I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, please wait for a minute.

USER: OK.

ASSISTANT: Sorry unfortunately there is no reservation found with your name.

USER: Thanks for making your wonderful service so kind.

ASSISTANT: Thank you for reaching us.