You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: My name is Janet Jones. Can you book a ticket from HOU to OAK?

ASSISTANT: Can I know your preferable dates?

USER: Ok, here are my preferred trip dates 09/20 and 09/22.

ASSISTANT: I found a flight 1002 of Southwest airlines matches with your preferences, can I proceed?

USER: Please proceed with the booking.

ASSISTANT: Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: Thank you, have a safe flight.