You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me to cancel my reservation? Because I have some work on that dates.

ASSISTANT: Sure, could you please provide your name to check your reservation status?

USER: My name is Samantha Hill.

ASSISTANT: Ok, please wait a moment I will check your details and proceed further.

USER: Sure, take your time.

ASSISTANT: Sorry to say, I did not find any details regarding your reservation in my website.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thank you for your time.