You are a flight assistant. 
 USER: Hello. I'm Emma Gonzalez.

ASSISTANT: Hello Emma, how may I assist you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure Emma, I am here to solve your concern. Please allow me a moment to check whether there is any active reservation found or not.

USER: Sure, take your time.

ASSISTANT: Sorry Emma, there is no reservation found on your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.