You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, may I know your name to check the reservation?

USER: My name is Eric Garcia.

ASSISTANT: Sorry, there is no reservation with your given name.

USER: Not a problem, thank you for checking.

ASSISTANT: Thank you for reaching us.