You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you help me to cancel the reservation I had done on the name Scott Wilson?

ASSISTANT: Sure, I'll definitely help you with that. Please wait for a minute while I'll check your reservation status. Scott Wilson, there is no reservation found active under your name to do cancellation.

USER: That is ok, thank you for assisting me.

ASSISTANT: Thank you for choosing us, have a great day.