You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best I can support you today?

USER: Due to an emergency notice on bad weather at my destination, I just want to cancel my recent reservation. Could you please help me with this?

ASSISTANT: Definitely, I will help you.

USER: Thank you.

ASSISTANT: To check the reservation list, we need your name.

USER: My name is Pamela Wilson.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, I have checked the reservation list but no reservation was found on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for opting us.