You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am William Jackson.

ASSISTANT: How may I assist you?

USER: Can you help me booking flight from PHX to OAK to attend my friend birthday party?

ASSISTANT: Sure, may I know your travelling dates please?

USER: I am going to start my journey on 04/18 and I would like to return on 04/20.

ASSISTANT: Please hold on a moment.

USER: Provide flight with connection 1.

ASSISTANT: I found a flight for you in JetBlue airlines with 1 connection, shall I book your ticket?

USER: Ok, book it.

ASSISTANT: Ok, your booking is confirmed with flight number 1000.

USER: Thank you for booking my flight ticket.

ASSISTANT: Thank you for reaching us.