You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Jennifer Green. I want to cancel my reservation, due to heavy rainfall in Seattle, can you hep me in cancellation?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Jennifer, we have found your reservation and we had cancelled it.

USER: Thank you for your help.

ASSISTANT: Most welcome.