You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Linda Harris from Oakland.

ASSISTANT: Linda, how may I help you?

USER: I am looking for a flight booking agency to book the ticket from OAK to MSP, can you please help me in booking process.

ASSISTANT: Sure, our agency provide excellent service to customers. Please share your itinerary dates.

USER: Thank you and I want to fly on 12/23 and back on 12/25.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: Hawaiian airlines with flight 1020 is providing service on your route with a connecting flight.

USER: Yes, please proceed with booking.

ASSISTANT: Your ticket is confirmed.

USER: Thank you for your enormous help in my flight ticket reservation.

ASSISTANT: Thank you for reaching us.

USER: Welcome.