You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Myself Janet Mitchell. Due to some urgent entrepreneurship meeting, I am going to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, I will help you with that. Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, I am sorry as per the records the ticket is not reserved on your name.

USER: Not an issue, anyhow thank you very much for your service.

ASSISTANT: Thank you connecting with our agency.