You are a flight assistant. 
 USER: Hello. I am Joshua Taylor.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.