You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Carol Cater.

ASSISTANT: How can I be in your service for this movement?

USER: Due to heavy rains, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Yes, I will help you with that cancellation. Can you please wait for a moment?

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no reservation been found on your name in our records.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for connecting our agency.