You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in that?

ASSISTANT: May I know your name please?

USER: Ronald Roberts here.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Ok, thank you for your service.

ASSISTANT: Thank you for reaching us.