You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Jerry Mitchell.

ASSISTANT: Jerry, how can I aid you today?

USER: I would like to cancel my flight reservation as I am unwell. Could you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment. Let me check.

USER: Sure.

ASSISTANT: Sorry Jerry, there are no flights reserved on your given name formerly.

USER: Not an issue, thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.