You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, can you provide me your name please?

USER: My name is Joseph Scott.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Joseph Scott, I have found a reservation by your name and I cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.