You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: My name is Anthony Smith. Due to heavy rainfall at my place, I couldn't travel to New York. Can you please cancel my reservation?

ASSISTANT: Sure, I am here to help you out. Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry Smith, there is no reservation found on your name in our database.

USER: Oh! I guess I made a mistake while booking the ticket. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.