You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Rachel Thomas.

ASSISTANT: In which way I can help you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.

USER: Ok, take your time.

ASSISTANT: There is no previous reservation found in your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day Rachel Thomas.