You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: May, I know your good name?

USER: Thank you. Please  check the reservation with my name Larry Turner.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.