You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kenneth Moore.

ASSISTANT: How may I help you?

USER: I need to cancel my reservation, can you help me out please?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: Sorry Moore, there is no reservation found on your name.

USER: That's ok, no problem. Thank you for your informaion.

ASSISTANT: Thank you for approaching us.