You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in changing my existing reservation, as my football match got postponed to some other date.

ASSISTANT: Sure, can I have your name please?

USER: My name is Ruth Lewis.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.