You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can help you today?

USER: Please assist me to cancel my recent reservation due to sudden demise of my great grand mother.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Pamela Miller.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.