You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to some health issues, I could not attend my meeting. Will you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: May I know your name please?

USER: My name is Scott Young.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to say no reservation found on your name.

USER: Ok, no worries at all.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you.