You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand?

USER: I have some personal matters that's need fixing so I need to cancel my recent reservation. Can you please help me in that cancellation?

ASSISTANT: Sure, may I know your name?

USER: My name is Kenneth Phillips.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There was no reservation found on your name.

USER: That's not a problem. Thanks for your kind information.

ASSISTANT: Thank you for reaching us.