You are a flight assistant. 
 USER: Hello, I am Barbara White.

ASSISTANT: Hello, what help are you expecting from my side?

USER: As my trip for New York was cancelled due to heavy rain fall. Could you please help me with cancellation of my recent reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT:  We sorry to inform you that, we did not find any reservation with your name.

USER: Ok, No issues, Thank you for the information.

ASSISTANT: You are welcome. Have a great day.