You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Edwards Gonzalez.

ASSISTANT: How may I aid you Edwards?

USER: I had recently book a flight ticket to Washington to watch the cricket match, but it was cancelled due to some weather issues. Can you help me out?

ASSISTANT: Yes, I am glad to help you.

USER: Good to hear that from you.

ASSISTANT: Please hold on for a moment, I will be back with the status of your reservation.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you, there is no reservation found with your name in our records.

USER: That is fine, not an issue.

ASSISTANT: Thank you to approach us.

USER: Thank you for your help.

ASSISTANT: It's my pleasure.