You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: Owing an emergence, I want to change my recent reservation. Can you please help me with it?

ASSISTANT: Sure, can I have your good name to check the status of your existing reservation?

USER: My name is Nicole Johnson.

ASSISTANT: There is no existing reservation find on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the help.