You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with this. Can you please provide your good name to check the database?

USER: My reservation was done under the name Jessica Campbell.

ASSISTANT: Wait a moment please.

USER: Sure, take your time.

ASSISTANT: Jessica Campbell, there is no active reservation found under your name in our database.

USER: That's ok, not an issue.

ASSISTANT: Thank you for choosing our service.

USER: Anyways, thank you for the information.