You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Edward Brown. I want to cancel my recent reservation due to my health issue. Can you help me out?

ASSISTANT: Sure, I am willing to help you.

USER: Thank you.

ASSISTANT: Please stand by I will get back to you.

USER: Sure.

ASSISTANT: Thank you for your time, sorry to say no reservation found on your name.

USER: Ok, no issues, Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.