You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am William Lewis, want to alter my recent reservation due to some emergency. Please help me out with that.

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found under your name in our records.

USER: It's ok, thank you.

ASSISTANT: Most welcome.