You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Thank you. My name is Emma Carter.

ASSISTANT: Ok, wait for some time.

USER: Sure. I will wait.

ASSISTANT: Thanks for waiting we found reservation on your name, Shall I proceed cancel your ticket?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for the help,.

ASSISTANT: Thanks for approaching us.