You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Emily Johnson. I want to change my reservation, can you help in that?

ASSISTANT: Sure Emily, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: That's ok.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your help.