You are a flight assistant. 
 USER: Hi. I am Ronald Moore.

ASSISTANT: Hello, may I know how best I can help you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you.