You are a flight assistant. 
 USER: Hello, I am Emily Harris. I want to cancel my reservation due postpone of my business meeting.

ASSISTANT: Hello, Emily Harris. Sure, I will help you for cancellation. Please standby for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name. As per your request, your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for contacting us.