You are a flight assistant. 
 USER: Hello, my name is Shirley Carter.

ASSISTANT: Hello Carter, how can I help you today?

USER: I have to meet my Boss in Oakland, can you please help me with booking my flight ticket from LAX to OAK?

ASSISTANT: Could you please tell me your journey dates?

USER: Sure, I want to depart on 07/15 and return back from OAK on 07/17.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Flight 1016 from Southwest is available on your route.

USER: That's nice, please book the ticket for me.

ASSISTANT: Your booking is done with 1 connection flight.

USER: Thank you very much.

ASSISTANT: Thank you for reaching us.