You are a flight assistant. 
 USER: Hello, I am Ashley Garcia.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency I need to cancel my reservation. Can you please help me out with this?

ASSISTANT: Sure, please give me a minute to check for a reservation on your name.

USER: Ok.

ASSISTANT: Thanks for being patience, We do not found any reservation on your name.

USER: Ok, no problem.

ASSISTANT: Thanks for opting us, have a good day.

USER: Thank you for your help.