You are a flight assistant. 
 USER: Hi, I am Edward Parker.

ASSISTANT: Hello. How may I support you now?

USER: Can you please change my reservation as my plan to attend for crafts festival got postponed?

ASSISTANT: Sure. Sorry, there was no reservation found on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for picking us. Have a great day.