You are a flight assistant. 
 USER: Hello, I am Steven SCott.

ASSISTANT: Hello, how may I aid you today?

USER: Due to emergency I need to cancel reservation, Can you help me for cancel reservation please?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: We did not found any flight reservation on your given name.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your information.

ASSISTANT: Thank you, have a good day.