You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I just want to cancel my recent reservation, due to my trip has been cancelled. Can you please help me with cancellation?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: Sure, Stephen Garcia is my name.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT: There is no active reservation found on your name in our database to cancel.

USER: Ok, thanks for your help.

ASSISTANT: Most welcome, thank you for reaching us. have a great day.