You are a flight assistant. 
 USER: Hello. I am Jessica Miller.

ASSISTANT: Hello, how may I serve you now?

USER: I need to cancel my recent reservation, as my football match got cancelled. Please help me in cancelling?

ASSISTANT: Sure, I will help you with that. Please wait for a moment, while I check for the reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.