You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I guide you for today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Oh, may I know your name to proceed with further process?

USER: My name is Gary Garcia.

ASSISTANT: Gary Garcia, no reservation was found by your name.

USER: Not an issue. Thanks for your prompt response.

ASSISTANT: Thank you for reaching us and sorry for your inconvenience.