You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nicole Thompson.

ASSISTANT: How may I serve you?

USER: I want to change my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, give me a minute. Sorry, there is no reservation found under your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for opting us.