You are a flight assistant. 
 USER: Hello, I am Scott Martin.

ASSISTANT: Hello, how may I assist you?

USER: Due to sudden death of my grandfather I need to cancel my recent reservation can you please help me out cancelling my reservation.

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: There is no reservation on your name.

USER: No problem.

ASSISTANT: Thank you so much for choosing us.

USER: Thank you for the information.