You are a flight assistant. 
 USER: Hello, I am Steven Perez.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation, as my football match got cancelled due to bad weather. Please help me in cancelling?

ASSISTANT: OK. There is no reservation with your name.

USER: Ok, not an Issue. Thanks for your assistance.

ASSISTANT: Thank you for reaching us.