You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please book a flight ticket from ORD to MSP?

ASSISTANT: Sure, I am here to help you out. Please provide me your trip dates.

USER: Sure, my travelling dates are Sept 19 and Sept 21.

ASSISTANT: May I know your name to proceed further?

USER: My name is Lisa Hernandez.

ASSISTANT: Do you have connection limit?

USER: Yes, I need a break in between the journey.

ASSISTANT: Lisa Hernandez, here is a connecting flight in economy class. Can I proceed further?

USER: Yes, please.

ASSISTANT: Your ticket has been booked with 1010 flight in Delta airlines.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.