You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Amanda Davis. I need to cancel my reservation due to heavy snow fall at my location. Can you help me?

ASSISTANT: Sure, please give me a moment to check your details.

USER: OK.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue. Thanks for the information.

ASSISTANT: Thank you for choosing us, have a nice day.