You are a flight assistant. 
 USER: Hello. I am Cynthia Smith.

ASSISTANT: Hello, how can I best aid you today?

USER: Could you please help me in cancelling my reservation as my plan to meet my friend got cancelled?

ASSISTANT: Sure, we are here to assist you in that.

USER: Thank you.

ASSISTANT: Just wait for a while.

USER: Sure.

ASSISTANT: Sorry to specify that, there is no active reservation found on your name.

USER: It's ok, not an issue. Thank you for the information.

ASSISTANT: Thanks for approaching us, have a nice day.