You are a flight assistant. 
 USER: Hello. My name is Nicole Roberts.

ASSISTANT: Hello, Nicole Roberts, how can I assist you?

USER: I want to cancel my reservation due to bad weather condition.

ASSISTANT: Sure, please give me a minute.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found in our database based on your name.

USER: No problem, thanks for your help.

ASSISTANT: Thanks for availing us, have a pleasant day.