You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation due to sudden rainfall at my source. Can you please help me with this?

ASSISTANT: Sure, may I know your name to check the details.

USER: Sure, my name is Ronald Lopez.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Found your recent reservation and successfully cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching our service.