You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, l will help you with that. May I know your good name?

USER: Thank you. Richard Rodriguez here.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.