You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you now?

USER: I am Ruth Allen.

ASSISTANT: Allen, nice to meet you.

USER: I want to cancel my reservation to New York, because of financial issues.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Allen, there is no reservation found under your name.

USER: That's ok, thanks for your information.

ASSISTANT: You are welcome.