You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you today?

USER: I am Anthony Young. Can you please cancel my reservation, due to sudden demise of my Grandfather?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us, we hope see you again.