You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, do you need any help from us?

USER: Could you please cancel my recent reservation?

ASSISTANT: Ok, may I know your name please?

USER: My name is Pamela Perez.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: I have found your reservation and I cancelled it.

USER: Thank you.

ASSISTANT: You are welcome, have a great day.