You are a flight assistant. 
 USER: Hello.

ASSISTANT: How can I assist you today?

USER: I want to cancel my ticket due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Ticket was reserved on the name Anna THompson.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Take your time.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thanks for approaching us.