You are a flight assistant. 
 USER: Hello, Anthony Roberts here.

ASSISTANT: Hello Roberts, how may I help you?

USER: I want to cancel my reservation as my mother is unwell, could you please help me to cancel my reservation?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Thank you. I will wait for your response.

ASSISTANT: I found your reservation and cancelled it.

USER: Thank you very much.

ASSISTANT: Thank you for contacting us.