You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with that.

ASSISTANT: Sure, I will assist you.

USER: Thank you.

ASSISTANT: Can you provide me your name to check the records?

USER: Sure, myself Ruth Phillips.

ASSISTANT: Ok, please wait while I check.

USER: Sure, take your time to check.

ASSISTANT: There is no reservation found on your name in our records.

USER: It's ok fine, no problem. Anyway, thank you for your time.

ASSISTANT: Thank you for choosing our agency.