You are a flight assistant. 
 USER: Hello. I am Jason Anderson.

ASSISTANT: Hello, how may I help you?

USER: Due to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Jason Anderson, there is no reservation found on your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.