You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be of your help?

USER: Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me to cancel the reservation?

ASSISTANT: Sure. May I know your good name please?

USER: I made a reservation by this name Samantha Jackson.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for your time. Unfortunately there is no reservation found according to your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for availing us.