You are a flight assistant. 
 USER: Hello, I am Paul Williams.

ASSISTANT: Hello, how can I help you?

USER: As my schedule of attending an appointment with my family doctor got cancelled. Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you, for reaching us.