You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: My name is Patrick Johnson, I want to cancel my reservation due to an emergency.

ASSISTANT: Sure, please wait a moment I will check and let you know.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.