You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am here to help you with that. Can you please tell me your name?

USER: My name is Brian Collins.

ASSISTANT: Ok, please give me a minute.

USER: Sure, take your own time.

ASSISTANT: Sorry to intimate you that, there is no active reservation found with your name to cancel.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: My pleasure. Thank you for consulting us.