You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Ruth Rodriguez here.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Ok.

ASSISTANT: Thank you for waiting.

USER: Thank you for the help.

ASSISTANT: Here, there is no active reservation have been found under your name in our database to cancel it.

USER: Thank you.

ASSISTANT: Thank you for reaching us.