You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I will help you with that. Please give me a moment.

USER: Ok, thanks.

ASSISTANT: Will you mention the name for checking the reservation?

USER: Sure, my name is Mark Clark.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! It's ok no problem. Thank you for your service.

ASSISTANT: Welcome, have a great day.