You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: May, I know your good name?

USER: Amanda Campbell here.

ASSISTANT: Please wait for a moment.

USER: Okay.

ASSISTANT: Sorry, we found no reservation on your good name.

USER: No issue, thank you for the help.

ASSISTANT: Thank you for reaching us.