You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I assist you?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, May I know your name?

USER: I am Shirley Martin.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for availing us.