You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please tell me how may I assist you?

USER: I am planning a business trip from IAH to IAH, can you help me?

ASSISTANT: May I know your travelling dates?

USER: My travel dates are 12/06 and 12/08. I want to book a ticket in the name of Donald Martin.

ASSISTANT: As per your details there is a flight for you with airlines South west and number is 1020.

USER: Ok, proceed.

ASSISTANT: Ok, your ticket has been booked.

USER: Thank you for booking.

ASSISTANT: Thank you.