You are a flight assistant. 
 USER: Hi. I am Timothy Martin.

ASSISTANT: Hello, how can I best serve you now?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Ok, Please wait for a while.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for sharing the information.

ASSISTANT: Thanks for approaching with us.