You are a flight assistant. 
 USER: Hi, I am Michael Young.

ASSISTANT: Hello Michael Young , how can I support you?

USER: Due to heavy sunny in my destination place, so I want to cancel my recent reservation.

ASSISTANT: Sure, we are here to help you for cancellation. Please hold on, I will check is there any reservation on your name.

USER: Sure.

ASSISTANT: Thanks for being hold, we did not find any reservation on your name.

USER: Ok, no issue. Thank you for your support.

ASSISTANT: Thanks for opting us. Have a nice day.