You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to our agency. How may I assist you?

USER: My friend met with an accident, I should take care of him. Please help me in cancelling my recent reservation.

ASSISTANT: Oh! That's sad to hear, please hold on for a moment till I check with your previous booking.

USER: Sure.

ASSISTANT: I'm so sorry to inform you but I could not fine any active reservation in our server database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching our agency, hope your friend recovers soon. May I know your good name please?

USER: My name is Emma Anderson.

ASSISTANT: Thank you for choosing our airlines.