You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Jennifer Hernandez. I want to cancel my recent reservation, due to sudden demise of my grandfather. Can you please help me?

ASSISTANT: Ok, please can you wait?

USER: Ok.

ASSISTANT: Thank you for waiting as per our reservation records there are no reservation been found on your name.

USER: Ok, no more issues. Thank you for your information.

ASSISTANT: Thank you for connecting with our agency.