You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Michelle Taylor here. Can you please help in cancelling my flight as my meeting got cancelled?

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your reservation status.

USER: Sure.

ASSISTANT: Michelle Taylor, there is no active reservation found under your name in our database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for contacting us.