You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you now?

USER: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am glad to help you with that. Can you please provide your name to check your previous reservation?

USER: Thank you. Myself Ashley Lee.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: As per your request, I have successfully cancelled your recent reservation.

USER: Thank you very much for your help.

ASSISTANT: Thank you for reaching to our services, hope you have a great day.