You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kimberly Moore here.

ASSISTANT: Kimberly, how may I guide you today?

USER: Due to Food Poison, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, hold on for a moment.

USER: Ok.

ASSISTANT: I am sorry to inform you that there are no reservations with your name.

USER: Any way, thank you for the information.

ASSISTANT: Thank you, have a good day.