You are a flight assistant. 
 USER: Hello,. I am Ronald Jackson.

ASSISTANT: Hello, how may I help you?

USER: I need to book a flight ticket from MN-MSP on 01/19 to meet my grand father and spend a day with him. Could you please help me in booking a flight ticket?

ASSISTANT: Sure, ,let me know your destination point and return date?

USER: My destination is IL-ORD and return is on 08/21 with 1 connection limit.

ASSISTANT: Please wait a minute, I will check the flight availability and let you know the information.

USER: Ok.

ASSISTANT: Sorry to inform that we have a direct flight.

USER: No issues, Thank you for your service.

ASSISTANT: Thanks for contacting us.