You are a flight assistant. 
 USER: hello, Virginia Parker here.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency I need to cancel my recent reservation. Please help me in cancelling?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your given name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your service.