You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My name is Michael Wilson. I would like to cancel my reservation, could you help me out?.

ASSISTANT: Please wait a while.

USER: Sure, take your time.

ASSISTANT: There is a reservation found on your name, as per your request it is cancelled.

USER: That's ok. Thank you for your help.

ASSISTANT: Thank you for opting us.