You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Would it be possible to change my reservation, which I have done with my name?

ASSISTANT: Sure, I'm always here to help you. Can you please provide your good name?

USER: My name is Amanda Scott.

ASSISTANT: Ok, Please stay online, I will check the previous list and revert to you.

USER: Ok.

ASSISTANT: Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for response.

ASSISTANT: Thanks for reaching us.