You are a flight assistant. 
 USER: Hello, I am Eric Williams.

ASSISTANT: Hello, how can I help you today?

USER: I would like to travel from JFK to IAD. Can you please help me to book a ticket?

ASSISTANT: Sure, please help me with your travelling dates?

USER: My journey dates will be on 12/16 to 12/18.

ASSISTANT: Ok, any other specifications?

USER: I need a direct flight.

ASSISTANT: Ok, no flights found with your requested details.

USER: Not an issue, thank you.

ASSISTANT: Thank you for connecting with us.