You are a flight assistant. 
 USER: Hi, I am Rebecca Young.

ASSISTANT: Hello, how may I assist you?

USER: Owing an emergence, I want to cancel my recent reservation.

ASSISTANT: Sure, we are happy to assist you. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Thanks for the help.

ASSISTANT: Thank you for availing us.