You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Myself Susan Smith. I would like to cancel my resent reservation, will you help me with that?

ASSISTANT: Sure, I am here to help you. Please wait for a moment.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, not an issue. Thank you for your response.

ASSISTANT: Thank you for reaching us.