You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Donald Davis.

ASSISTANT: How may I help you?

USER: Actually, I booked a ticket to NYC to attend a concert but due to bad weather, the trip is cancelled.

ASSISTANT: Ok, is the ticket booked with your name?

USER: Yes.

ASSISTANT: Ok, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, I could not find any ticket booked on your name.

USER: Thank you for your time.

ASSISTANT: Thank you, have a nice day.