You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I render you today?

USER: I am not feeling well, so I would like to cancel my ticket.

ASSISTANT: Ok.

USER: Can you help me in this?

ASSISTANT: Sure, I am here to help you out. Please provide your name.

USER: Sure, I am Cynthia Jones.

ASSISTANT: Sorry Jones, there is no active reservation found on your name.

USER: Ok, thanks for the quick response.

ASSISTANT: Thank you for availing us.