You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jason Parker.

ASSISTANT: How may I render you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me out?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thanks for your time. Sorry, we did not found any reservation in your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for your approach.