You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Gregory Perez. I need to cancel my reservation because I am not able to move from my location due to heavy snow in my location. Can you render me out?

ASSISTANT: Sure Perez., I am happy to help you with that.

USER: Thank you.

ASSISTANT: Can you please reconfirm your name to check your reservation status?

USER: Myself Gregory Perez.

ASSISTANT: Ok Perez, please wait for a moment to check your reservation status.

USER: Sure, I will be waiting for your response.

ASSISTANT: Sorry Gregory Perez, no reservation has found under your name to cancel.

USER: That's ok, not an issue. Thank you for your information regarding my reservation.

ASSISTANT: Thank you for choosing us, have a good day.