You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me to cancel my reservation as my holidays plan got cancelled?

ASSISTANT: Sure, will you please provide your name?

USER: I am Gregory Thomas.

ASSISTANT: Can you please wait a minute?

USER: Sure, take your time.

ASSISTANT: There was no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.