You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, we are here to help you. On whose name, the reservation has been made earlier?

USER: Gregory Lopez.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.