You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please cancel my reservation as my schedule to attend for meeting got delayed?

ASSISTANT: Sure, May I know your name?

USER: I am Susan Hall.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: We found a reservations on your name. Shall I proceed for cancel ticket please?

USER: Yes, you can.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for cancelling my reservation.

ASSISTANT: Thanks for choosing us.