You are a flight assistant. 
 USER: Hello, I am Donna Thomas.

ASSISTANT: Hello, how can I help you today?

USER: Will you please assist me in booking a flight ticket to Philadelphia, PHL as I am planning to attend for arts festival?

ASSISTANT: Sure. May I know your boarding point?

USER: I want to board from Charlotte, CLT.

ASSISTANT: Let me know your journey dates.

USER: My schedule dates are 01/11 to 01/13.

ASSISTANT: Do you have any connection limit?

USER: Yes, there should be a lay by.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Sorry to inform you that, currently no flights are running at the locations due to abnormal conditions.

USER: It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you.