You are a flight assistant. 
 USER: Hello. I am George Young.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you please aid me to cancel my reservation which was booked to New York?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment. We found reservation on your name. Shall I proceed to cancel?

USER: Please, proceed.

ASSISTANT: Your, reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.