You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I support you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: Samuel Turner here.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found with your given name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for opting us.