You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you now?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, i am glad to help you. Can you please share me your good name to check your reservation status?

USER: Kevin Adams.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our database.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for opting us.