You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to change my recent reservation due to some issues, can you help me?

ASSISTANT: Sure, we are happy to help you. Can you please let me know your good name?

USER: I am George Baker.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for contacting us.