You are a flight assistant. 
 USER: Hello. Kimberly Thomas is here.

ASSISTANT: Hello, How can I assist you?

USER: I am planning to go for red rock adventure including jeep tour on 09/25. Could you book a ticket on 09/27?

ASSISTANT: Sure, Please help me with your journey codes.

USER: I have to leave the Charlotte, CLT to reach the LAX.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.

USER: No worries at all. Thank you for your helping hand.

ASSISTANT: Thank you for choosing us.