You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT:  May, I know your good name?

USER: I am Richard Walker.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.