You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my reservation which I have done to meet my friend but now I am unable to meet him so, can you please help me with cancelling my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name for checking your previous reservation status?

USER: Sure, please check the reservation with name of James Wright.

ASSISTANT: Ok, just give me a moment.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation available on your name James Wright.

USER: Oh! May be I did not booked properly. Anyway, thank you for your time.

ASSISTANT: Thank you for contacting us, have a good day.

USER: Welcome.