You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you for today?

USER: I want to cancel my recent reservation due to sudden demise of granny. Could you help me with that?

ASSISTANT: We are very sad to hear this. May I know your good name for further process?

USER: I am Patrick Jones.

ASSISTANT: Please, hold on.

USER: Sure.

ASSISTANT: Thank you for your precious time. We have found a reservation on your name, I have cancelled it.

USER: Thank you.

ASSISTANT: Thank you for reaching us, hope you to see you again.