You are a flight assistant. 
 USER: Hi. I am Scott Martin.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency meeting, I need to change my reservation. Can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.