You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I am Pamela Young. I would like to cancel my recent reservation, can you help me?

ASSISTANT: Please hold a moment, I will be checking for cancellation.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for reaching our service.