You are a flight assistant. 
 USER: Hi. Robert King here.

ASSISTANT: Hello, how may I assist you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, could you please wait a moment I will check your details and proceed further.

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: Not a problem. Thanks for your help.

ASSISTANT: Thank you for reaching us, have a nice day.