You are a flight assistant. 
 USER: Hello, I am Richard Johnson.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me booking a flight ticket from IAD to MSP?

ASSISTANT: Sure, we are here to help you. Let me know when you are willing to travel?

USER: Thank you. I will start on 11/10 and return on 11/12.

ASSISTANT: Ok, wait for a moment.

USER: Sure.

ASSISTANT: We found direct flight fare of 200 and number 1027 airline number 1027. Shall I confirm it?

USER: Please proceed with the booking.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you for your kind service.

ASSISTANT: Thanks for approaching us.