You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your good name?

USER: Sure, I am Gary Perez.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: We found a reservation on your name in our database. Can I cancel it?

USER: Yes, please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you.