You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER:  Myself Laura King.

ASSISTANT: Ok, please be on hold for some time.

USER: Ok.

ASSISTANT: Thank you for your time. Sorry, we could not find any reservation against your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us with a query.