You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I need you to cancel my recent booking, please help me.

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: My name is Alexander Gonzalez.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Thanks for your time, there is  no active reservation found in your name.

USER: That's ok. Thanks for you time.

ASSISTANT: Thank you for reaching us.