You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Myself Shirley White. I need to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Thank you for your positive response, I will be waiting.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: That's fine, thank you for searching the details.

ASSISTANT: Thank you  for reaching us.