You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Ok, may I know your name for cancellation?

USER: Sure, I am Jason Parker.

ASSISTANT:  Ok, please wait I will revert you in a moment.

USER: Sure.

ASSISTANT:  We found reservation on your name and it is being cancelled.

USER: Thanks for your kind assistance.

ASSISTANT: Thank you for availing us.