You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Samuel Baker. I want to cancel my recent reservation due to an emergency meeting. Can you please help me with that?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: Not an issue, thanks for your information.

ASSISTANT: Thank you for reaching us.