You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Myself Virginia Hernandez. I want to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am here to help you in that. Please give me a moment to check your reservation status.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: That's ok, it might went wrong at the time of booking due to some server issues. Anyway, thank you for the information.

ASSISTANT: Welcome.