You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: I am glad to help you with your concern. Sure, can you please let me know your name to check with the reservation status in our database?

USER: Patricia Brown here.

ASSISTANT: Thank you for sharing your name. Please bear with me for 2-3 minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, Patricia Brown. Sorry, there is no active reservation found under your name to cancel.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.