You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you for the day?

USER: Can you please help me to cancel my active reservation?

ASSISTANT: Sure, I am here to help you with that. May I know your name please?

USER: Myself Steven Turner.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Ok, I will wait.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found on your name in our database to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us. Have a great day.