You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: Can you please cancel my reservation due to heavy rainfall at my destination place?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: Thank you. I am Sharon Rodriguez.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found on your name to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.