You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to cancel my reservation as my uncle met with an accident, could you please help me to cancel my reservation?

ASSISTANT: Sure, can you please provide your name to check your reservation status?

USER: My name is Pamela White.

ASSISTANT: Pamela White, there is no active reservation found under your name in our database.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for contacting us.