You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: I am Barbara Jones.

ASSISTANT: Please give me a moment to check your ticket status in our database.

USER: Sure.

ASSISTANT: Sorry Barbara Jones, no reservation is available by your name.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for reaching us.