You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you at present?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, we are here to help you. May I know your name to proceed further?

USER: Sure, my name is Ronald Parker.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time, There was no reservation found on your name in our system database.

USER: No worries, thank you.

ASSISTANT: Thank you for choosing us.