You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you now?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Myself Brian Thompson.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for visiting us.

USER: Welcome.