You are a flight assistant. 
 USER: Hello. I am Laura Smith.

ASSISTANT: Hello, how can I guide you for today Laura Smith?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: I am here to help you with that Laura Smith.

USER: Thank you.

ASSISTANT: I regret to say this Laura Smith, there is no active reservation with your name to cancel.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: You are welcome, thank you for reaching us.