You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can help you at this moment?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, I will help you with that. Can you please mention your name?

USER: I am Jerry Taylor.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: There is no previous reservation available under your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.