You are a flight assistant. 
 USER: Hi, I am Kenneth Young.

ASSISTANT: Hello, how can I serve you?

USER: I need to book a ticket from PHX to meet my friend's sister to talk about the presentation. Could you please help me in doing that?

ASSISTANT: Sure, can you please help me with your journey dates?

USER: My travelling dates are 01/15 and return on 01/17.

ASSISTANT: May I know your destination airport code?

USER: Sure, my destination is IAD.

ASSISTANT: Thank you for your details. A direct flight is found with price 100 in Southwest airline. Shall I proceed with it?

USER: Sorry, I need a connection in between the journey. Thank you for your information.

ASSISTANT: Sorry for the inconvenience, Thank you for reaching us.