You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation due to heavy storms in California, can you help me?

ASSISTANT: Ok, please provide your name so that I can help you easily by checking your reservation to cancel it.

USER: Elizabeth Evans is my name.

ASSISTANT: Thanks for giving your name, there is no reservation found on your name Elizabeth Evans.

USER: Ok, no problem with it. Thank you for checking.

ASSISTANT: Ok, thanks for consulting us.

USER: Most welcome.