You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you. Please let me know your name.

USER: My name is Catherine Lewis.

ASSISTANT: Ok, please wait.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, we found a reservation on your name and has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you.