You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you help me in changing my reservation?

ASSISTANT: Sure, can I know your name for checking the reservation?

USER: Yes, my name is Kathleen Wright.

ASSISTANT: Wright, there is no reservation available on your name.

USER: No issues, thank you for the information.

ASSISTANT: You are welcome.