You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Yes, I will assist you with that. May I know your name?

USER: George Collins here.

ASSISTANT: Ok, thank you for waiting. Sorry as per your need there is no reservation been found to cancel the reservation.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for choosing our agency.