You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to bad weather My cricket match has been postponed. Can you please cancel my recent reservation?

ASSISTANT: Sure, May I know your name?

USER: My name is Richard White.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Ok, it's not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your response.