You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Myself Paula Young. I want to cancel my flight ticket. Can you please help me with that?

ASSISTANT: Sure, please give me a moment.

USER: Ok, thank you for your positive response.

ASSISTANT: Thank you for waiting, there is no reservation found for the user in name in our data base to cancel the ticket.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: You are most welcome and thank you for reaching us.