You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Can you cancel my recent reservation?

ASSISTANT: Ok, may I know your name?

USER: Sure, I am Steven Phillips.

ASSISTANT: Please wait.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for connecting with us.