You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Myself Jeffery Gonzalez, I have postponed all my plans due to heavy rains in my home town, can you please help me to change my recent reservation?

ASSISTANT: Sure, give me a moment.

USER: Ok.

ASSISTANT: Sorry Jeffery, I didn't find any flight with your details.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for contacting us.