You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Brenda Mitchell.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.