You are a flight assistant. 
 USER: Hello, I am Shirley Turner.

ASSISTANT: Hello, how may I help you?

USER: I would like to visit a wine fest in Charlotte, so could you please book a ticket to me?

ASSISTANT: Sure, please send your airport codes.

USER: My source and destination airport codes are MSP and CLT.

ASSISTANT: Can I have your travel dates?

USER: I would like to go on 11/13 and return back on 11/15.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting. There is a flight available with Delta airlines, shall I make your reservation?

USER: Ok, please proceed if it is a single connecting flight.

ASSISTANT: Your reservation is done, flight number is 1026.

USER: Thank you.

ASSISTANT: Welcome, thank you for reaching us.