You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how could I support you today?

USER: I am Jacob Baker, I want to cancel my flight ticket, as my plan for vacation is cancelled due to my bad health. Can you help me to cancel my ticket?

ASSISTANT: Sure, I am here to help you. Please give me couple of minutes, I will check with your recent reservation status.

USER: Sure.

ASSISTANT: Thank you for your time. there is no recent reservation find on your name in our records.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for contacting us for cancellation.