You are a flight assistant. 
 USER: Hello. Angela White here.

ASSISTANT: Hello, how may I render you?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Ok.

ASSISTANT: Thanks for being on hold. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for availing us, have a good day.