You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Please change my existing reservation due to some health issues?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Susan Green.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.