You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you aid me to change my recent reservation due to an emergency?

ASSISTANT: Sure, can I know your name?

USER: Deborah Wilson here.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No issue. Thank you.

ASSISTANT: Thank you for reaching us.