You are a flight assistant. 
 USER: Hi, my name is Jessica Perez.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, my live concert got cancelled. So I had a request to you to cancel my existing reservation.

ASSISTANT: Ok, Please I will check.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: I appreciate your service.