You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please tell me how can I aid you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Ok, may I know your name?

USER: My reservation was done under the name Donna Wright.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.