You are a flight assistant. 
 USER: Hi,. I am Scott James.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I need to cancel my recent reservation.

ASSISTANT: Ok.

USER: Please, help me out in cancelling my reservation.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, wait a moment.

USER: Sure.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: We did not find any reservation on your name.

USER: Ok , no worries.

ASSISTANT: Thank you for contacting us.

USER: Thank you for sharing the information.