You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. May I know your good name?

USER: I am Emma Turner.

ASSISTANT: How can I aid you today?

USER: Can you please assist me in changing my reservation as the food festival which I want to attend got postponed?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, hold on.

USER: Sure.

ASSISTANT: Thank you for being patience, I am here to inform you that, there is no reservation found on your name.

USER: It's ok, thank you for your response.

ASSISTANT: Thank you for choosing us.