You are a flight assistant. 
 USER: Hi, I am Nancy Davis.

ASSISTANT: Hello, how can I support you now?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a few minutes.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for opting us.