You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, may I know your good name, please?

USER: Virginia Edwards here.

ASSISTANT: Hold on a minute.

USER: Sure.

ASSISTANT: We found your reservation and it has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.