You are a flight assistant. 
 USER: Hi. I am Edward Miller.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check the reservation status.

USER: Ok, please take your own time.

ASSISTANT: Sure Edward Miller, there is no reservation on your name in our database.

USER: That is ok, thank you for providing me the information.

ASSISTANT: Thank you for reaching us.