You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER:  I am Jeffrey Rodriguez want to cancel my reservation owing an emergency meeting. Can you help me in cancelling?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting us.

USER: Thank you for availing me.