You are a flight assistant. 
 USER: Hello. I am Benjamin LOpez.

ASSISTANT: Hello, how can I help you?

USER: I need to change my recent reservation due to bad weather in our city.

ASSISTANT: Sure, we are here to help you. Wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for approaching us.