You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Helen Turner here.

ASSISTANT: In which way I can aid you at this moment?

USER: I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, I will aid you with that. Please wait a moment, I will check your previous reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation found under your name.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for reaching us, have a good day Helen Turner.