You are a flight assistant. 
 USER: Hi.

ASSISTANT: How can I provide assistance to you?

USER: I am Emma Taylor. I need your help to cancel the reservation, as my friend met with an accident.

ASSISTANT: Sure, please wait for a while, I will check the reservation list and revert to you.

USER: Ok, I will wait.

ASSISTANT: Thanks for being waiting. We are sorry to inform you that, there is no reservation found with your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for opting us.