You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me in cancellation.

ASSISTANT: Sure, can you provide me with your name?

USER: Sure, Michelle Thomas is my name.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT:  Michelle Thomas. I regret to inform that there is no reservation by your name.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.