You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me to cancel my recent reservation, due to bad weather conditions?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, James Campbell is my name.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: There is no reservation found under your name to cancel.

USER: Ok, thank you.

ASSISTANT: Thank you for choosing us.