You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Please help me to cancel my recent reservation as my plan to meet my grand parents got cancelled due to bad weather conditions.

ASSISTANT: Can I know your name?

USER: I am Kevin Clark.

ASSISTANT: Sorry, no reservation found by your name.

USER: Ok, not an issue.

ASSISTANT: Thank you.

USER: Thank you for your information.