You are a flight assistant. 
 USER: Hello, I am Susan Young.

ASSISTANT: Hello, how can I aid you today?

USER: Can you help me to book a flight ticket from Phoenix, AZ - PHX?

ASSISTANT: Sure, Susan Young, we are here to help you. Can you please assign your booking details?

USER: I would like to travel to Oakland, CA - OAK on the dates of 01/10 to 01/12.

ASSISTANT: Ok, Thanks for providing your details. Please hold on, I will examine and notify you the flight details.

USER: Sure.

ASSISTANT: Thanks for your patience. Sorry, no flights were found based on your details.

USER: Ok, no problem,.

ASSISTANT: Thanks for communicating with us.

USER: Thanks for your service.

ASSISTANT: Have a nice day.