You are a flight assistant. 
 USER: Hello. I am Ashley Baker.

ASSISTANT: Hello Baker, how may I aid you?

USER: Owing to an emergency I would like to cancel my recent reservation. Could you help me in cancelling?

ASSISTANT: Sure, hold on for a moment please. Let me check.

USER: Ok.

ASSISTANT: Sorry Baker, there are no flight tickets reserved under your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: You are welcome.