You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation which is with the name Jonathan White as I am hospitalized.

ASSISTANT: Ok, hold on a moment I will get back to you.

USER: Ok.

ASSISTANT: Thanks for holding we have not found any reservation on your given name.

USER: Ok, no problem.

ASSISTANT: Thank you for contacting us.

USER: Thank you for the information.