You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Unfortunately I met with an accident, while practising for the bike race event. So, I cannot attend the event.

ASSISTANT: Ok.

USER: I need you to cancel my reservation. Can you help me in that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, Edward Baker is my name.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation found in your name.

USER: That's ok, thanks for your response.

ASSISTANT: Thank you for reaching us.

USER: I really appreciate your help.