You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What type of services that you are looking from our airlines?

USER: Myself Angela Gonzalez.

ASSISTANT: Glad to meet you Angela.

USER: I have done my reservation at last week but for some issues I want to cancel it. Can you please help me with?

ASSISTANT: Sure, I am ready to help you.

USER: Thanks.

ASSISTANT: Can you please confirm your name to search particular details on your name?

USER: Yes, I have done the reservation on the name which I have provided earlier.

ASSISTANT: Please be patience I will check and provide you the details.

USER: Sure.

ASSISTANT: Thank you for your patience.

USER: Ok.

ASSISTANT: I had cancelled your ticket booking and there is a charge of ten percent and the remaining amount will be credited to your account by the end of the day.

USER: Thank you so much.

ASSISTANT: Thank you for using our services and provide your feed back in our website if you are happy with our service.