You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency I had to request for this cancelling reservation.

ASSISTANT: Ok, I will help you in cancellation.

USER: Thank you.

ASSISTANT: May I know your name to check for the previous reservation?

USER: The reservation was in the name of Kimberly Garcia.

ASSISTANT: Please, standby.

USER: Ok.

ASSISTANT: Thank you for being patience.

USER: Fine.

ASSISTANT: There is no reservation found on your name.

USER: Not a issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your helping hand.