You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you now?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please, share me your good name to check your reservation status.

USER: Myself James Lee.

ASSISTANT: Ok, please wait for a moment. We have an active reservation on your name, shall I proceed by cancelling?

USER: Yes, please cancel.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for opting us.