You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Amanda Gonzalez here, due to an emergency I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.