You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Thank you. Scott Turner here.

ASSISTANT: Ok, please wait while I'll check your reservation status.

USER: Ok.

ASSISTANT: Scott Turner, there is no active reservation found under your name to do cancellation.

USER:  Not a big issue, anyhow thank you very much for checking the reservation status.

ASSISTANT: Thank you for choosing us.