You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my reservation, can you help me?

ASSISTANT: Sure, can I know your name please?

USER: Sure, my name is Nicole Phillips.

ASSISTANT: Ok, wait a moment please.

USER: Sure, take your time.

ASSISTANT: Sorry Nicole, there is no reservation found on your name.

USER: No problem, thank you for your help.

ASSISTANT: Thank you for approaching us.