You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: I am here to help you with that. To check with the reservation status, can you please help me with your name?

USER: I am Edward Mitchell.

ASSISTANT: Thank you for sharing your name, Edward Mitchell. Please allow me 1-2 minutes while I check with the reservation status.

USER: Ok.

ASSISTANT: Edward Mitchell, we regret to inform that there is no active reservation found under your name to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.