You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Owing for an emergency, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: Can you please tell me your name?

USER: My name is Brenda Turner.

ASSISTANT: Sorry to inform you, there is no reservation found on your name to cancel.

USER: No problem, anyway thank you for checking.

ASSISTANT: You are welcome. Thank you for consulting our travel agency.