You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please assist me with cancelling my previous booking because of health issues?

ASSISTANT: Sure, can I know your name?

USER: My name is Scott Turner.

ASSISTANT: Please hold on a moment.

USER: Sure, I will be waiting.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Oh! That's sad to know. Thank you for checking anyways.

ASSISTANT: Thank you for reaching us.