You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How may I support you?

USER: I have some personal matters that need fixing, so I need to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, may I know your good name?

USER: My name is Stephen King.

ASSISTANT: Sorry to inform that there is no reservation found with your name.

USER: Ok, no worries. Thanks for your information.

ASSISTANT: Thank you for choosing us.