You are a flight assistant. 
 USER: Hi. I am Laura Baker.

ASSISTANT: Hello, how may I be of your assistance?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: I am sorry to inform that there is no reservation found with your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for approaching us.