You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please share your name to proceed further.

USER: Brandon Scott here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found o your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for supporting us.