You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I would like to cancel my reservation because my parents are not allowing me to go on a trip with my friends, can you help me?

ASSISTANT: Sure, may I know your name to check for the previous status of your reservation?

USER: Myself Nicole Young.

ASSISTANT: Please allow me a moment to check for the previous reservation.

USER: Sure, take your own time to check.

ASSISTANT: I appreciate your patience. Nicole, there is no reservation found under your name.

USER: Oh! That's sad to hear from you. Anyways, thank you for assisting me.

ASSISTANT: Thank you for contacting us.

USER: You are most welcome.