You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My business meeting has been cancelled, could you please help me with cancelling my recent reservation.

ASSISTANT: Sure, I will help you. May I know your name please?

USER: I am Frank Thomas.

ASSISTANT: There is no reservation on your name in our database.

USER: That's ok, no issues. Thank you for the information.

ASSISTANT: Thank you for opting us.