You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Betty Carter. I want to change an existing reservation, due to my personal problems. Could you help me in changing the reservation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for your time, there were no reservation found under your name in our airline database.

USER: Not an issue. Thanks for your help.

ASSISTANT: Thank you for connecting us.