You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Brenda Gonzalez.

ASSISTANT: How may I aid you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please give me a moment to check out your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry Gonzalez, there is no reservation found on your name in our records to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for approaching us.