You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation as I need to stay back in my own city due to hails on roads and heavy snow. Can you help me with the cancellation?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Myself Rebecca Carter.

ASSISTANT: Ok, please give me a minute.

USER: Ok.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: Thanks for your kind response.

ASSISTANT: Thank you for reaching us, have a nice day.