You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you today?

USER: I want to cancel my recent reservation, why because my friends already done my reservation with some other airlines. So, could you please help me out with cancellation?

ASSISTANT: Sure, we are euphoric to help you.

USER: Thank you.

ASSISTANT: May I have your name to check the status?

USER: Sure, you can check my reservation on the name of Matthew Smith.

ASSISTANT: Please allow me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting,  we hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, not an issue. Thanks for your good response.

ASSISTANT: Thank you for availing us.