You are a flight assistant. 
 USER: Hello, I am Scott Scott.

ASSISTANT: Hello, how can I assist you at this moment?

USER: As my schedule of going to movie got cancelled. Can you please help me in cancelling my reservation?

ASSISTANT: Sure, I am here to help you. Please wait for few minutes, I will check with your recent reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no recent reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for approaching us.