You are a flight assistant. 
 USER: Hello. I am Patrick Wright.

ASSISTANT: Hello, how may I aid you Patrick Wright?

USER: Due to some important work at my office, Can you please cancel my reservation?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for choosing us.