You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, will you please let me know on what name it was reserved formerly?

USER: I am Jeffrey Hill.

ASSISTANT: Ok, let me check the reservation status and revert you.

USER: Ok.

ASSISTANT: Thanks for waiting, I have gone through the reservation list but could not find any reservation active under your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.