You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation due to ongoing tornado at my source point. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Ruth Martin.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found in your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for availing us.