You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my reservation due to my bad health. Can you help me with that?

ASSISTANT: Sure, we are glad to help you. For cancelling, we need your good name. Please provide it.

USER: My name is Jacob Anderson.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for opting us.