You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you?

USER: I was looking for a flight on the route from OAK - IAH to meet my boss, can you help me?

ASSISTANT: Sure, may I know your planned dates to travel?

USER: Ok, I will be travelling from 08/31 to 09/02.

ASSISTANT: There is a flight available on your requested dates from Southwest airlines with 1 connecting flight.

USER: Ok, you can book my reservation by the name of Shirley Wright.

ASSISTANT: Your ticket is booked with flight 1023.

USER: Thank you for helping me with booking my reservation.

ASSISTANT: You are welcome.