You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Lisa Scott.

ASSISTANT: How can I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure Lisa, please wait a moment.

USER: Please check my details.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for approaching us.