You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: I would like to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, I am here to assist you. May I know your good name please?

USER: Thank you. Mary Scott here.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: We found a reservation with your given name, shall I proceed for cancellation?

USER: Please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for approaching us.