You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Linda Jones.

ASSISTANT: How may I aid you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Linda Jones, we haven't found any reservation under your name in our database.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.