You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Ashley Garcia, I want to cancel my ticket as my plan to meet my sister is cancelled. Can you help me to cancel my ticket?

ASSISTANT: Sure, I will help. To check the reservation states we need some time, can you please wait a moment?

USER: Sure.

ASSISTANT: Thank you. We tried lot of times but we could not found any reservation on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you so much.