You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please provide your name to check your previous reservation.

USER: Sure, my name is Scott Thompson.

ASSISTANT: Please wait a moment to check.

USER: Ok, take your time.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our reservation list.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for approaching us, have a great day.