You are a flight assistant. 
 USER: Hi. I am Nancy Walker.

ASSISTANT: Hello, how can I help you today?

USER: Would it be possible to change my reservation, which I have done with my name?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER:   That's ok, thank you for the response.

ASSISTANT: Thanks for reaching us.