You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you?

USER: Due to heavy floods at my destination place, I would like to cancel my reservation. Will you please help me?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Rebecca Garcia.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: No issues, thank you.

ASSISTANT: Thank you.