You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: Can you help me in cancelling my flight ticket due to server issues that I am unable to cancel it from my home, can you do that?

ASSISTANT: Sure, I am here to assist you about that. Can you please provide your name for checking the reservation status?

USER: Thank you and my name is George Evans.

ASSISTANT: Sorry Evans, I have not find any active reservation under your name to cancel.

USER: Ok, that' fine, thank you for your help.

ASSISTANT: My pleasure, thank you for reaching out here.

USER: Welcome.