You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my reservation because of some issue. Can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name for further process?

USER: My name is Virginia Nelson.

ASSISTANT: Ok, please wait a moment. There is no previous reservation found on your name Virginia Nelson.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.