You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how best can I guide you today?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, please share your good name?

USER: Sure, my name is Angela Green here.

ASSISTANT: Please stand by.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thank you.