You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Susan Moore.

ASSISTANT: How can I assist you?

USER: Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I'll help you in that. Please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: Ok, not an issue. May be something went wrong while booking the ticket.

ASSISTANT: Thank you for choosing us.

USER: Thank you for providing information.