You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Charles Scott.

ASSISTANT: Scott, how may I help you?

USER: I am planning to visit Austin, AUS. Can you please help me to book a flight from OAK?

ASSISTANT: Sure, please provide your travel dates.

USER: Sure, my journey dates are 07/19 and 07/21.

ASSISTANT: Please wait for a while.

USER: Ok, take your own time.

ASSISTANT: Southwest airlines with flight 1012 is providing service with a connecting flight.

USER: That's perfectly fine for me, please book for that flight.

ASSISTANT: Your ticket is reserved.

USER: Thank you for your service.

ASSISTANT: Thank you for availing our services.