You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I amend you?

USER: As my plan to go for shopping at The galleria got postponed due to bad weather conditions. Can you please cancel my reservation?

ASSISTANT: Sure, I am blissful to help you.

USER: Thank you.

ASSISTANT: May I know your good name to check your reservation?

USER: Ok, I am Katherine Martinez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being patience. I am here to inform you that, there is no reservation found on your name.

USER: It's ok, no problem. Thank you for your kind information.

ASSISTANT: Thank you for approaching us.