You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: As I am not well right now, so I want you to cancel my reservation. Can you help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Gregory Hill.

ASSISTANT: Ok, please stand by I will check the status and get back to you.

USER: sure, take your time.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: It's alright, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.