You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please share your good name?

USER: My name is Steven Hill.

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is a reservation found on your good name and it has been cancelled.

USER: Thank you.

ASSISTANT: Thank you.