You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I am Nicole Garcia. I want to cancel my recent reservation due to an emergency meeting. Can you please help me with this?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Ok.

ASSISTANT: Sorry Nicole Garcia, there is no active reservation on your name in our database.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.