You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am looking for some one help in my ticket cancellation, can you please help in that one?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please to check the status?

USER: Sure, I have reserve the ticket on my name James Young.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: James, there is no reservation found with your details.

USER: Ok, it's alright. Thank you for your search and help.

ASSISTANT: Thank you for choosing us.