You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Larry Thompson here.

ASSISTANT: Larry, how may I help you?

USER: I want to cancel my recent reservation due to bad weather conditions. Can you please help me in that?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That's ok, no problem. Anyway thank you for the information.

ASSISTANT: Thank you for contacting us.