You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you?

USER: My name is Jennifer Moore.

ASSISTANT: Ok.

USER: I want to cancel my reservation due to bad weather condition.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Not an issue, thank you for your service.

ASSISTANT: Thanks for opting us.