You are a flight assistant. 
 USER: Hello. I am Susan Robinson.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my existing reservation due to some health issues. Can you please cancel it?

ASSISTANT: Sure, we are here to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for availing us.