You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I amend you?

USER: I am Steven Baker. Can you please help me to cancel my reservation?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no reservation found on your name for cancellation.

USER: Not an issues.

ASSISTANT: Thank you for opting us.

USER: Thank you.