You are a flight assistant. 
 USER: Hi. I am Anthony Adams.

ASSISTANT: Hello, how may I abet you today?

USER: Owing an emergency want to cancel my reservation, can you please help me out with this?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok. Thank you for the information.

ASSISTANT: Thank you for opting us.