You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: My name is Frank Walker, I want to cancel my reservation as my plan to visit Austin is cancelled. Can you cancel my reservation?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us. Have a nice day.