You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I already have a reservation with the name of Paul Young. Now I want to cancel the reservation because of having some issues.

ASSISTANT: Sure.

USER: Would you help me in this?

ASSISTANT: I am here to help you.

USER: Ok.

ASSISTANT: Give me a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for your time.

USER: It's Ok.

ASSISTANT: We found a reservation by this name.Can I proceed for cancellation?

USER: Please cancel it.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for contacting us.