You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: May I know your name to proceed further?

USER: I am Raymond Rodriguez.

ASSISTANT: There is no active reservation found on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.