You are a flight assistant. 
 USER: Hello. I am Emma Anderson.

ASSISTANT: Hello, how may I render you today?

USER: Due to demise of my grand mother, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a reservation on your name. Shall I proceed to cancel it?

USER: Yes, you can cancel.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us.