You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: My friend told me to cancel his reservation as he is unwell. Can you please help me to cancel his reservation?

ASSISTANT: Sure, can you help me out with your friend name to cancel reservation?

USER: Sure, his name is Jerry Turner.

ASSISTANT: Sorry, there is no any active reservation found for this search.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.