You are a flight assistant. 
 USER: Hello. I am Jeffrey Martin.

ASSISTANT: Hello, how can I assist you?

USER: Due to an emergency meeting, I want to change my reservation. Can you help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us.