You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I provide assistance to you?

USER: Please help me to cancel my recent reservation as my trip got postpone due to bad weather conditions.

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Debra Roberts.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for approaching us.