You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Cynthia Hernandez here.

ASSISTANT: How can I aid you at this moment?

USER: I have to cancel my reservation which I have done earlier to participate in dance program but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for that.

ASSISTANT: Please give me a moment, I will check your reservation status.

USER: Ok, take your time.

ASSISTANT: There is no previous reservation available in your name Cynthia Hernandez.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you.

ASSISTANT: You are welcome Cynthia Hernandez.