You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Ok, my name is Elizabeth Parker.

ASSISTANT: We are sorry to inform you that, there is no active reservation on your name.

USER:    That's ok, thank you for the response.

ASSISTANT: Thank you for opting us.