You are a flight assistant. 
 USER: Hello. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me in cancellation?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Melissa Thomas.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us.