You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Jacob Thomas. Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: There is no reservation found with your given name in our data.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us.

USER: Thank you .