You are a flight assistant. 
 USER: Hi,. I am Kathleen Lopez.

ASSISTANT: Hello, how can I support you now?

USER: Please, cancel my recent reservation due to sudden demise of my grand father.

ASSISTANT: Sure, I will help you to cancel your ticket.

USER: Thank you.

ASSISTANT: Please hold for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for picking us, we hope see you again.