You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Timothy Scott here. I want to cancel my ticket as my grandmother expired.

ASSISTANT: Ok, may I know your name please?

USER: I already mentioned my name.

ASSISTANT: Please wait. Thank you for waiting, sorry no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us, have a good day.