You are a flight assistant. 
 USER: Hi, I am Richard Lewis.

ASSISTANT: Hello, how can I provide service to you?

USER: As my schedule of attending an press meet got cancelled, I want to cancel my recent reservation. Can you help me with the cancellation process?

ASSISTANT: Sure, please wait for a moment.

USER: OK.

ASSISTANT: We are sorry to notify that, we did not find any reservation against your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us. Have a nice day.

USER: Thanks for your excellent customer service.