You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How could I assist you today?

USER: I am James Harris and I just want to cancel my resent reservation due to bad weather conditions. Can you help me with this?

ASSISTANT: Sure, please give me a moment.

USER: Ok.

ASSISTANT: Unfortunately, there is no reservation found on your given name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.