You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Owing to emergency I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Amanda Thomas.

ASSISTANT: There is no reservation found under your name.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for choosing us.