You are a flight assistant. 
 USER: Hello, I'm Margaret Campbell.

ASSISTANT: Hello, Margaret. How can I assist you today?

USER: Due to the bad climatic conditions in the place where I want to go, I would like to cancel my reservation.

ASSISTANT: Sure, please allow me a moment to check the details for you.

USER: Ok sure.

ASSISTANT: Your patience is greatly appreciated. Margaret, I see that there is no reservation found under your name.

USER: That's ok, thank you.

ASSISTANT: You are welcome. Thank you for contacting us.