You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Please check the ticket under the name Paul Wilson.

ASSISTANT: Ok, please wait a minute.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for reaching us.