You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Nancy Collins.

ASSISTANT:  Nancy Collins. How can I help you?

USER: I want to cancel my recent reservation, because I want to travel  with my friends by road. Will you help me with that?

ASSISTANT: Sure, Please give me a moment.

USER: Thank you for accepting my request.

ASSISTANT: I regret to inform that there is no name by Nancy Collins.

USER: Ok, not an issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.