You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: My holiday trip has been cancelled, could you please help me with cancelling recent reservation?

ASSISTANT: Sure, I will help you with this. Can you please provide your name to check the reservation status?

USER: My reservation was done under the name Jacob Lopez.

ASSISTANT: Jacob Lopez, I have found your reservation in our database. Shall I cancel it?

USER: Yes, please cancel.

ASSISTANT: Your reservation has cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for contacting us.