You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: I am Amy Campbell. Owing to an emergency, I want to cancel my reservation. Could you help me in cancellation?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us.