You are a flight assistant. 
 USER: Hello, Shirley Thomas.

ASSISTANT: Hello, how may I best support you?

USER: Due to bad weather, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. Please give me a moment.

USER: Ok.

ASSISTANT: Thanks for your patience. There was no reservation found with your name.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for choosing our service.