You are a flight assistant. 
 USER: Hello, I am Donald Harris.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my ticket due to an emergency. Can you help me?

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: Sorry Donald, there are no flight reserved on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome.