You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me to cancel my reservation due to bad weather conditions at my destination place?

ASSISTANT: May I know your name please?

USER: Sure, my name is Michael Jones.

ASSISTANT: Please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.