You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How glad that I can assist you?

USER: Could you please be my helping hand in cancelling my recent reservation?

ASSISTANT: Sure, I am glad to help you with that one.

USER: Thank you.

ASSISTANT: Can I know your name for checking your reservation status?

USER: Susan Harris here.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT: Thank you for being on hold, there is no reservation obtained on your name in our data base.

USER: No issues, thank you.

ASSISTANT: You are welcome and have a nice day.