You are a flight assistant. 
 USER: Hello. Emily Walker here.

ASSISTANT: Hello Emily, how may I help you?

USER: I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing. Can you please help me for that?

ASSISTANT: Sure, I can help you, just hold on for a while.

USER: Ok.

ASSISTANT: Sorry to inform you, there is no reservation found with your name in our records.

USER: Any way, thank you for the information.

ASSISTANT: It's my pleasure.