You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My name is Ashley Roberts. I just need your help in cancelling my recent reservation.

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you and have a nice day.