You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I am here to help you with that. Can you please share me your name?

USER: Thank you, myself Paul Collins.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Sorry, I didn't find any reservation on your name in our database.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.