You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Yes, please I will help you with flight ticket booking. May I know your name please?

USER: My name is Raymond Hernandez.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you.