You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I would like to cancel my flight reservation as my mother is unwell, can you please help me?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Sure, my name is Stephanie Anderson.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Stephanie, there is no reservation found under your name.

USER: Not an issue. Thank you for checking.

ASSISTANT: Thank you for reaching us.