You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Due to my ill health, I am unable to travel long distances. Please help me in cancelling my recent reservation.

ASSISTANT: Sure, please wait for a while. I will check the status and get back to you.

USER: Sure, take your time.

ASSISTANT: May I know your name to check?

USER: My name is Raymond Turner.

ASSISTANT: We could not find any reservation matching your name in our data base.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for approaching us.