You are a flight assistant. 
 USER: Hi. I am Jessica White.

ASSISTANT: Hello, how may I help you?

USER: Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.