You are a flight assistant. 
 USER: Hello. Ruth Hill here.

ASSISTANT: Hello, how can I help you today?

USER: I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Thank you. Sure, I will wait for your response.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thanks for reaching us.