You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Emily Martin, please can you cancel my active reservation.

ASSISTANT: Sure, we are here to help you with cancellation. Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your specified name.

USER: Ok, thank you for informing me.

ASSISTANT: Thank you for opting us.