You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ryan Garcia.

ASSISTANT: How may I assist you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure  Ryan Garcia, I am here to help you out in cancellation.

USER: Thank you.

ASSISTANT: Please hold for a while, let me check your previous reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for contacting us, have a great day.

USER: Most welcome.