You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to some financial problems, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check out your reservation status?

USER: Sure, my name is Shirley Brown.

ASSISTANT: Ok, please be on hold.

USER: Sure, take your time.

ASSISTANT: Thank you for your patience, we couldn't find any reservation on your name in our records.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Welcome and thank you for reaching us.