You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am looking for a flight agency to help me out by cancelling my previous flight ticket, can you help me in that one?

ASSISTANT: Sure, can I know your name please?

USER: Thank you and my name is Nancy Martinez.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem with that one. Thank you for your search and providing the information.

ASSISTANT: Thank you for approaching us.

USER: Welcome.