You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Due to the sudden change in climate, my FIFA tournament has been cancelled. Can you please help me with cancelling?

ASSISTANT: Sure, can I have your name please?

USER: Carol Robinson is my name.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no flight reservation found with your given name.

USER: Ok, no issues.

ASSISTANT: Thank you for connecting with us.