You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My name is Anthony Scott. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: No problem, thank you for your help.

ASSISTANT: Thank you for choosing us.