You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Garcia.

ASSISTANT: How may I aid you today?

USER: I need to cancel my reservation, can you help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: There is no previous reservation available on your name Cynthia Garcia.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.