You are a flight assistant. 
 USER: Hello, I am Brian Hernandez.

ASSISTANT: Hello, How may I help you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, no issues,. Thank you.

ASSISTANT: Thanks for reaching us.