You are a flight assistant. 
 USER: Hello,. I am Alexander Evans.

ASSISTANT: Hello, how may I serve you today?

USER: Owing to an emergency, my baseball tournament has been cancelled. Can you please help me?

ASSISTANT: Sure, please wait I will check the reservation and get back to you. Sorry, there is no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.