You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I would like to change my existing reservation as my exam location got changed, can you please help me with that?

ASSISTANT: Sure, I will help you to change your reservation.

USER: Thank you.

ASSISTANT: Ok, please mention your name.

USER: I am Kathleen Allen.

ASSISTANT: Sorry, no reservation found on your name to change your reservation.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.