You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Can you please assist me to cancel my previous reservation? Because I am unable to travel due to some health issues.

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Linda Hall.

ASSISTANT: Please wait for a minute.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: It's ok, not a problem with that. Thank you for your time.

ASSISTANT: Thank you for consulting us.