You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER:  Could you please cancel my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: I am Andrew Perez.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for reaching us.