You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation, due to my sudden health illness. Can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: Katherine Taylor, is my name.

ASSISTANT: Please, give me a minute.

USER: Sure, I will wait for your response.

ASSISTANT: I have found a reservation with your name, I have cancelled it.

USER: Ok, thanks for your kind help.

ASSISTANT: Thank you for reaching us, have a nice day.