You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to change my existing reservation, due to some health issue. Can you please help me out?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: Sure, my name is Carol Young.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Sure, i will wait for your response.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal to make changes further.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.