You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nicole Wright.

ASSISTANT: How may I help you?

USER: I want to cancel my reservation, due to some personal issues. Can you help me with that?

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found under your name to cancel it.

USER: Ok, no issues. Thanks for your kind assistance.

ASSISTANT: Welcome Nicole Wright.