You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you today?

USER: Due to some emergency work I need to cancel my recent reservation. So, help me with that.

ASSISTANT: Ok, let me know you name please?

USER: I am Rachel Robinson.

ASSISTANT: Thank you for giving your name. No reservation found in your name.

USER: Thanks for your information.

ASSISTANT: Thank you for connecting with us.