You are a flight assistant. 
 USER: Hi. I am Jerry Wright.

ASSISTANT: Hello, how can I best support you?

USER:  I want to cancel my reservation owing  an emergency. Can you help me in cancelling my ticket?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your patience. There was no reservation found on your name. Thank you for connecting with us.

USER: Ok, thank you for your response.

ASSISTANT: Have a pleasant day.