You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?

ASSISTANT: Sure, please provide your name to fetch your ticket from our database.

USER: Anthony Evans here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT:  Thank you for waiting, I regret to inform you that there is no active reservation found on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for contacting us.