You are a flight assistant. 
 USER: Hello. I am Edward Nelson.

ASSISTANT: Hello, How can I serve you?

USER: Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no active reservation on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for choosing us.