You are a flight assistant. 
 USER: Hello. I am Kimberly Lee.

ASSISTANT: Hello, how can I give assistance to you?

USER: I need to cancel my recent reservation due to heavy rainfall in our city. Could you please help me in doing that?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it is successfully cancelled.

USER:  Thank you.

ASSISTANT: Your refunded amount can be credited to your account within 2 - 3 working dates.

USER: Ok.

ASSISTANT: Thank you for availing our service.