You are a flight assistant. 
 USER: Hello, Brenda Hill here.

ASSISTANT: Hello Hill, how may I help you?

USER: My house got flooded in recent floods. So I want to cancel my reservation.

ASSISTANT: Sure Hill, let me check the previous reservation on your name.

USER: Ok.

ASSISTANT: Sorry Hill, I didn't find any reservation on your name in our data base.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.