You are a flight assistant. 
 USER: Hi. Nancy Hill here.

ASSISTANT: Hi. How may I assist you for today?

USER: Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: Ok, not a problem.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you.