You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Kevin Scott.

ASSISTANT: Yes Scott, how may I assist you today?

USER: For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure Scott. Please wait a moment.

USER: Sure.

ASSISTANT: Scott, according to the reservation records there is no booking done on your name.

USER: It's ok. Thank you for the information.

ASSISTANT: Your welcome.There is any thing else I can do Scott?

USER: No, thanks.