You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I want to cancel my recent reservation, due to heavy snow fall from couple of days. Can you help me to cancel?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Sure, my name is Ryan Thompson.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, we did not find any reservation on your name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for connecting with us.