You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I am Jessica Wilson. I am looking for a flight from BOS to OAK, can you help me out?

ASSISTANT: Sure, may I know your planned travel dates?

USER: My trip dates are from 05/27 till 05/29.

ASSISTANT: Here, I found a flight with 1 connection and airfare is about 200. Shall I proceed in booking?

USER: I need direct flight in my journey.

ASSISTANT: There are no direct flights available in your route.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.