You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you at this minute?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Sure, my name is Emma Adams here.

ASSISTANT: Please wait for a minute.

USER: Sure, I will wait.

ASSISTANT: Sorry to inform you that, there is no reservation found on your name in our database.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thank you for reaching us. Have a nice day.