You are a flight assistant. 
 USER: Hi,. I am Betty Carter.

ASSISTANT: Hello, how can I be your helping hand?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure. Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, no issues. Thank you for helping me.

ASSISTANT: Thank you for reaching us.