You are a flight assistant. 
 USER: Hi. Amy Wright here.

ASSISTANT: Hello. How can I assist you?

USER: I just want to cancel my recent reservation, because I have some work in my hometown so can you help me for this?

ASSISTANT: Sure Amy, I am here to help you. Wait a moment.

USER: Ok, I will wait for your reply.

ASSISTANT: Sorry Amy, there is no reservation found under your name to cancel.

USER: Ok, no problem. Thank you for your services.

ASSISTANT: Welcome. Thank you for choosing us.