You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I need to travel from EWR to DTW, can you help me?

ASSISTANT: Sure, I will help you in booking the ticket. May I know your travelling dates please?

USER: My trip dates are 09/11 and 09/13.

ASSISTANT: May I know your connection limit?

USER: I need a direct flight.

ASSISTANT: Do you have any other specifications?

USER: No.

ASSISTANT: Please help me with your name for booking.

USER: I am Edward Adams.

ASSISTANT: Sorry for this inconvenience, I could not find any flight with your requirements.

USER: That's ok. Thank you for your help.

ASSISTANT: Thank you for reaching us.