You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How best can I help you today?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I am perky to help you. For that, we need to know your name to check your reservation status. So, please forward me your name.

USER: Please check the ticket under the name Kenneth Taylor.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: We have found an active reservation on your name and it has been cancelled successfully.

USER: Thank you for your quick response.

ASSISTANT: Thank you for choosing us, have a good day.