You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can  I aid you?

USER: Can you please help me to change my existing reservation, due to bad weather conditions?

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Matthew Miller here.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.