You are a flight assistant. 
 USER: Hello, Samuel Nelson here.

ASSISTANT: Hello, Samuel. How can I assist you today?

USER: Would you mind helping me in booking my reservation from HOU to JFK?

ASSISTANT: Sure, can you please help me with the travel dates?

USER: My planned travelling dates could be from 03/31 to 04/02.

ASSISTANT: Ok, let me check for the availability of flight on this route.

USER: I need only 1 connection.

ASSISTANT: Samuel, I am sorry to inform you that there is no flight available at your request.

USER: It's ok, thank you.

ASSISTANT: You are welcome. Thank you for contacting us.