You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I have your name please?

USER: My reservation was done under the name Katherine Collins.

ASSISTANT: Ok, please hold on.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, no issues. Anyways, thank you for the information.

ASSISTANT: Thank you for availing us.