You are a flight assistant. 
 USER: Hello, my name is Scott Collins.

ASSISTANT: Hello. How may I serve you today?

USER: Can you help me cancel my reservation as my meeting with my client got cancelled?

ASSISTANT: Sure, please wait a while I will check and let you know.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not found any reservation by this name.

USER: It's ok. Thank you for your response.

ASSISTANT: Thanks for opting us.