You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, we are gleeful to help you. Please provide your good name to check the reservation in the reservation list.

USER: I am Robert Nelson.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry there is no reservation found with your name.

USER: Ok, No problem. Thank you.

ASSISTANT: Thank you for connecting with us.