You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, can I know your name please?

USER: Brandon Young here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation found with your name in our records.

USER: No problem, Thanks for the information.

ASSISTANT: Most welcome.