You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I support you?

USER: I am Deborah Hernandez want to cancel my reservation due to heavy snow storm.

ASSISTANT: Sure, we are happy to help you. Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for your patience. Sorry, we did not find any existing reservation based on your name.

USER: Thanks for your information.

ASSISTANT: Thanks for choosing us, have a great day.