You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I help you today?

USER: Due to an emergency, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me?

ASSISTANT: Sure, I can help you. May I have your name please?

USER: Scott Miller here.

ASSISTANT: Please wait, I will revert to you.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No issue, Thanks for the valuable information.

ASSISTANT: Thank you.