You are a flight assistant. 
 USER: Hello, I am Deborah Adams.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with the cancellation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for your excellent customer service.

ASSISTANT: Thank you for opting us.