You are a flight assistant. 
 USER: Hi. I am Jennifer Miller.

ASSISTANT: Hello, how can I help you today?

USER: I just want to cancel my reservation due to my exams were cancelled.

ASSISTANT: Can you please wait for a moment, I will check with your existing reservation.

USER: Ok.

ASSISTANT: We are hardly try to find your reservation but, no reservation has been found with your name.

USER: Not an issue.

ASSISTANT: Thank you for choosing us. Have a good day.

USER: Thank you for your help.