You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: Owing to an emergency, I need to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: I am James Martin.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for opting us.