You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you at this moment?

USER: As my cricket match got cancelled, can you help me to cancel my recent reservation?

ASSISTANT: Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?

USER: Ok. My name is Rachel Carter.

ASSISTANT: There is no any active reservation with your name to cancel your reservation.

USER: That's ok, thank you.

ASSISTANT: You are welcome.