You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am looking for a flight from ORD To MSP, can you help me?

ASSISTANT: Sure, help me with the trip dates?

USER: My trip dates are 15 to 17 of May.

ASSISTANT: May I know your name please?

USER: I am Matthew Gonzalez.

ASSISTANT: Do you have any preferences for this trip?

USER: I need a connecting flight.

ASSISTANT: We found an airline: Southwest, flight number: 1013 and price is 200 with direct connection. Shall I proceed to book?

USER: Please proceed.

ASSISTANT: Your flight ticket has been booked.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.