You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Due to an emergency, I want to change my reservation. Can you help me?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Ruth Clark here.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any reservation in your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for availing with us.

USER: May be I booked in another airline.