You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Can you please cancel my reservation as I am not aware of cancellation?

ASSISTANT: Sure, we are here to help you with cancellation. Kindly please mention your name to cancel it.

USER: Thank you, my name is Brandon Carter.

ASSISTANT: Ok, please wait for a couple of minutes and I will check the present status of your reservation to cancel it.

USER: Ok, please carryon.

ASSISTANT: Thanks for waiting, there was no reservation found on your specified name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for opting our agency.