You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I can help you and can I know your name please?

USER: Elizabeth Martinez here.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our data base to help you with cancellation.

USER: No issues, thank you.

ASSISTANT: You are most welcome and thank you for reaching us.