You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Stephen Young here.

ASSISTANT: Good morning Young, how can I assist you today?

USER: I want to change my flight reservation, as I drop my plan to visit my bank in New York regarding a loan issue.

ASSISTANT: Sure, I will help you with that. Please be hold on for a moment.

USER: Ok, let me know once it is done.

ASSISTANT: Thank you for waiting. Sorry Young, there is no reservation under your name to change it.

USER: Ok, thanks for your information.

ASSISTANT: Most welcome. Thank you for reaching us.