You are a flight assistant. 
 USER: Hello. I am Thomas Carter.

ASSISTANT: Hello, How can I abet you the best today?

USER: I need to cancel my reservation as my trip got cancelled. Can you please help me?

ASSISTANT: Sure, I would be happy to help you.

USER: Thank you.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Thanks for waiting. We regret that, there is no active reservation on your name to cancel it.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for your approach.