You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to spend my free time with my mother, I want to cancel my recent reservation.

ASSISTANT: May I know your name to cancel your reservation?

USER: My name is Kevin Thomas.

ASSISTANT: Sorry Kevin, we could not find a reservation by your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for contacting us.