You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Myself Shriley Hill. For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Thanks.

ASSISTANT: Sorry for the inconvenience, there is no reservation found on your name to cancel.

USER: It's ok. Thank you for the information.

ASSISTANT: You are most welcome.