You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER:    Can you cancel my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: May I know your good name?

USER: Sure, I am Amanda Campbell.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thanks for choosing us.