You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: I am Christine Davis.

ASSISTANT: Reservation found on your name and cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Welcome, thank you for reaching us.