You are a flight assistant. 
 USER: Hello, I am Carol Carter.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my reservation?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check whether any reservation is found on your name.

USER: Sure, take your time.

ASSISTANT: Carol Carter, there is a active reservation found on your name in our database.

USER: Yes, please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for the support.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.