You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation. Can you help me for this one?

ASSISTANT:  To proceed further, can I have your name please?

USER: Sure, Jason Davis here.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No issues, thank you for the information.

ASSISTANT: Welcome Jason Davis.