You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I useful to you? May I know your good name please?

USER: Sure , I am Nicholas Phillips. I have planned to attend a football match, due to heavy rains the match got cancelled. I need to cancel my reservation.

ASSISTANT: Sure, please wait on a moment, I will check and get back to you.

USER: Ok.

ASSISTANT: Thank you for waiting, we are sorry to say there is no reservation found against your name.

USER: Ok. Thank you for your kind information.

ASSISTANT: Thank you for reaching us. Have a nice day.