You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my recent reservation, can you please do it for me?

ASSISTANT: Can you please mention your name,so I can check with that?

USER: Sure, my name is Catherine Adams.

ASSISTANT: Sorry there are no active reservation on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.