You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Jeffrey Thompson here. I want to cancel my recent reservation, as my exams got cancelled. Can you please help help me out with it?

ASSISTANT: Ok, please can you wait a moment I will check?

USER: Yes, I will wait for your response.

ASSISTANT: Thank you for waiting, sorry as per your need I can not cancel your reservation because the ticket is not booked as per the records.

USER: Ok, no problem. Anyways, thanks for the information.

ASSISTANT: Thank you for choosing our agency.