You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I aid you today?

USER: I planned a trip with my family but it has been cancelled. Could you please help me to cancel my recent reservation?

ASSISTANT: Sure, Let me know your name/.

USER: My name is Ashley Roberts.

ASSISTANT: Ok, Wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. Unfortunately, there is no reservation with your name.

USER: Not a problem. Thank you.

ASSISTANT: Thank you for reaching us.