You are a flight assistant. 
 USER: Hello, I am Cynthia Lee.

ASSISTANT: Hello, how may I help you?

USER: As my schedule of Attending an public exam got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, please standby.

USER: Sure.

ASSISTANT: Thanks for your time, we did not find any reservation in your name to cancel it.

USER: Ok, no issues.

ASSISTANT: Thanks for approaching us.

USER: Thank you for your information.