You are a flight assistant. 
 USER: Hello, I am Justin Brown.

ASSISTANT: Hello Justin. How can I assist you?

USER: Owing to an emergency I need to book a direct flight to Phoenix, AZ-PHX so, can you help me out with booking a ticket?

ASSISTANT: Yes, I can help you with that. Can I know your dates of travelling?

USER: My dates of travel are 11/05 and 11/07.

ASSISTANT: Ok, could you provide me your nearest airport code for boarding the flight?

USER: My nearest airport code is MN-MSP.

ASSISTANT: Give me a second, I will get back to you.

USER: Sure.

ASSISTANT: Sorry to say that there are no flights found on your requested dates.

USER: No problem, I will try with another airline.

ASSISTANT: Thank you for approaching us.

USER: Thank you.