You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you now?

USER: I am Rebbeca Anderson, I already made a reservation to visit my grand father home but due to heavy rain at destination my plan is cancelled. Can you help me with that?

ASSISTANT: Sure, Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time. Sorry, there is no reservation found in your name.

USER: Thank you for the information.

ASSISTANT: Thank you for choosing us.