You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Due to heavy rains my tournament got cancelled, so I need to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, may I know your name?

USER: I am Andrew Jackson.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry Andrew, I didn't find any active reservation under your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Most welcome.