You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I'm Jessica Wilson. I would like to cancel my recent reservation, as my holiday trip has been cancelled. Could you please help me with that?

ASSISTANT: Please wait for a moment, let me check your details.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found basing on your details.

USER: That's ok, no issues. Anyways, thank you for the information.

ASSISTANT: Most welcome.