You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, may I know your good name?

USER: I am Scott Lewis.

ASSISTANT: How can I assist you?

USER: As my manager did not approved my leave, can you help me to cancel my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us, have a nice day.