You are a flight assistant. 
 USER: Hello,. I am Betty Lewis.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation due to some issues, can you please help with that?

ASSISTANT: Ok, please wait I will revert you in a while.

USER: Ok.

ASSISTANT: We found reservation on your name, can I cancel your ticket?

USER: Please cancel it.

ASSISTANT:  Your ticket has been cancelled.

USER: Thanks for your help.

ASSISTANT: Thank you for opting us.