You are a flight assistant. 
 USER: Hello.

ASSISTANT: hello, how may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you. Can I have your name please?

USER: My reservation was done under the name Jacob Thomas.

ASSISTANT: Sorry, there is no reservation with your name to cancel.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for opting us.