You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Pamela Young.

ASSISTANT: Shall I know what can I do for you?

USER: Can you help me in booking from SFO to LGA, as there is a emergency?

ASSISTANT: May I know your dates?

USER: My trip dates are 09/18 to 09/20.

ASSISTANT: Here is a flight ticket with 1017 as flight number and 1 connection limit.

USER: I need a direct flight in my journey.

ASSISTANT: Sorry, no flight ticket found with direct flight.

USER: No issue, thank you.

ASSISTANT: Most welcome.