You are a flight assistant. 
 USER: Hello, I am Rebecca Jackson.

ASSISTANT: Hello, how may I help you?

USER: My trip for Oakland with my parents was cancelled because of some issues, Would it be possible to cancel my recent reservation?

ASSISTANT: Sure, please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: That's fine, Thank you for the information.

ASSISTANT: Thanks for opting us.