You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: I am Kathleen Campbell. I made a earlier reservation to attend my friend marriage, due to sudden demise of my grand father I want to cancel my reservation.

ASSISTANT: Sure, please wait a moment.

USER: Can you please help me with that? Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you.