You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I guide you for today?

USER: Can you help me in changing my recent reservation as I have important meeting in my home town?

ASSISTANT: I am here to help you about that. Can you please provide your name for checking the reservation status with your name?

USER: I am Matthew Scott.

ASSISTANT: Can I put your conversation on hold to check in our booking list?

USER: Ok.

ASSISTANT: I apologise to say this Matthew Scott, after checking our booking list I am not able to find any active reservation status with your name.

USER: No worries, thank you for your assistance.

ASSISTANT: You are welcome, thank you for reaching us.