You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I be of your service?

USER: I have to cancel my reservation as I have to prepare for my exams, can you please help me?

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: Please let me know your name to check the reservation status.

USER: My name is Susan Perez.

ASSISTANT: Thank you for providing your name, please wait a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting,. Sorry, there is no active reservation have been found under your name in our database to amend it.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for approaching us.