You are a flight assistant. 
 USER: Hello, I am Robert Taylor.

ASSISTANT: Hello, how can I support you for the day?

USER: Due to bad weather, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: There is no reservation found in your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for availing us.