You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, good evening! How can I help you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I'm glad to help you. Can you please provide your good name?

USER: Debra Moore here.

ASSISTANT: Ok, please wait while I'll check your reservation status in our database.

USER: Sure.

ASSISTANT: Debra Moore, there is no active reservation found under your name to do cancellation.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us, hope we will meet again.