You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Sure, can you help me with your name.

USER: Jacob Garcia here.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Your reservation is found. Your reservation is cancelled.

USER: Thank you, You have done a good job.

ASSISTANT: Thank you for reaching us.