You are a flight assistant. 
 USER: Hi, I am Laura Nelson.

ASSISTANT: Hello, how can I help you today?

USER: Unfortunately, I met with an accident, So I need to cancel my reservation. Can you help me to cancel my reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, may be booking not done properly. Anyways thanks for the information.

ASSISTANT: Thank you for opting us.