You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Jason Parker here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check with the reservation.

USER: Thank you. Take your time to check.

ASSISTANT: Sorry Parker, there is no active reservation to cancel your reservation in our database.

USER: Oh! I think the ticket was not booked due to server issue.

ASSISTANT: Thank you for reaching us.

USER: Anyway, thank you for the information.