You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I am looking to book a flight ticket from IAD to PHX. Can you help me for that?

ASSISTANT: Sure, I will help you. Please send your travelling dates.

USER: My travelling dates are Jan 16 and Jan 18.

ASSISTANT: Do you have any preferences?

USER: I prefer to book a direct flight in my journey.

ASSISTANT: May I know your name please?

USER: My name is Thomas Jackson.

ASSISTANT: There is a direct flight available with JetBlue airline, shall I proceed?

USER: Ok, please proceed for booking.

ASSISTANT: Your booking is done with flight number 1028. Happy journey.

USER: Thank you for booking.

ASSISTANT: You are welcome, have a nice day.