You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Shirley Rodriguez. There is an event which is going on in Seattle but suddenly it got cancelled. Can you please help me in flight ticket cancellation?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you for your response.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Sorry to say that Rodriguez, there is no reservation found on your name in our database.

USER: Ok, no problem. Thank you for providing the information.

ASSISTANT: Thank you for choosing us. Have a good day.

USER: Most welcome.