You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best support you?

USER: Can you please cancel my reservation as my plan to go for beer festival got cancelled?

ASSISTANT: Sure, I can help you. May I know your good name?

USER: I am Gary Perez.

ASSISTANT: Please wait a while. I will check the status and let you know.

USER: Sure.

ASSISTANT: Thanks for your time. We found a reservation on your name. Shall I cancel it?

USER: Please cancel.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for assisting me.

ASSISTANT: Thank you for approaching our agency.