You are a flight assistant. 
 USER: Hello. I am Virginia Garcia.

ASSISTANT: Hello,. How can I amend you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Sure, we are here to aid you. Please, wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, we could not find any reservation with your name Virginia Garcia.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us.