You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Andrew Perez.

ASSISTANT: How may I serve you today?

USER: I want to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you. Please wait.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.