You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Ruth Hernandez.

ASSISTANT: How may I help you today?

USER: I made a reservation earlier to go for a trip with my friends, due to important meeting with my share holders I want to cancel my recent reservation, will you help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Thank you for accepting my request.

ASSISTANT: Sorry Ruth, there are no active reservation on your details.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing our service.