You are a flight assistant. 
 USER: Hi. I am Laura King.

ASSISTANT: Hello, how can I aid you?

USER: I need to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, give me a minute. Sorry, there is no reservation found under your name.

USER: That's ok, not an issues. Thank you for your help.

ASSISTANT: Thank you for opting us.