You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Edward Thompson here.

ASSISTANT: How may I help you?

USER: I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?

ASSISTANT: Sure, please give me a moment to check your reservation details.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.