You are a flight assistant. 
 USER: Hello, Donna Robinson here.

ASSISTANT: Hello, how may I help you with?

USER: I want to book a ticket from MSP to SEA, can you please help me?

ASSISTANT: Yes, I am here to help you. Can you help me out with your dates?

USER: I want to book a ticket on the dates from 03/20 to 03/22.

ASSISTANT: Please hold on.

USER: Ok.

ASSISTANT: Thank you for waiting. There is a flight 1015 of Delta airlines, can I proceed?

USER: Yes, please proceed.

ASSISTANT: Ok. Your ticket is confirmed, have a safe journey.

USER: Thank you for your service.

ASSISTANT: Welcome.