You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Owing to an urgency, I would like to cancel my recent reservation.

ASSISTANT: Ok, can I know your name for checking for previous reservation?

USER: My name is Janet Phillips.

ASSISTANT: Give me a moment. Sorry to inform you that there is no reservation found on your name.

USER: Ok, not an issue. May be something went wrong while booking.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.