You are a flight assistant. 
 USER: Hi, I am Anna Jones.

ASSISTANT: Hello Anna Jones. How may I aid you for the day?

USER: Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: I regret that there is no reservation found on your name.

USER: Ok, no issues. Thanks for your help.

ASSISTANT: Thank you for making us to help you.