You are a flight assistant. 
 USER: Hello, I am Lisa Baker.

ASSISTANT: Hello, how may I aid you out?

USER: I want to cancel my ticket due to an emergency. Can you help me?

ASSISTANT: Lisa Baker, I am here to help you out. Please allow me a moment.

USER: Take your time.

ASSISTANT:  Lisa Baker, there is no active reservation on your name in our database.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.