You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Andrew Edwards.

ASSISTANT: How can I assist you now Andrew?

USER: My exam got cancelled, due to elections in my place. Can you help me to cancel my ticket?

ASSISTANT: I can help you with that.

USER: Please check.

ASSISTANT: Sorry Andrew, there is no reservation found on your name in our records.

USER: Not an issue, I will check with other agency.

ASSISTANT: Thank you for choosing our agency.

USER: Thank you for your time.

ASSISTANT: Welcome.