You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Amanda Lee here.

ASSISTANT: Amanda, how may I help you?

USER: I want to change my reservation due to financial issues. Can you help me?

ASSISTANT: Sure, I am glad to help you. Please give me a moment to check your ticket status.

USER: Sure, I will wait.

ASSISTANT: Sorry Lee, no reservation is available by your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for contacting us.