You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Due to my ill health, I am unable to move from my place. I would like to cancel my recent reservation.

ASSISTANT: Sure, I am happy to help you with that. Give me a minute.

USER: Sure, take your time.

ASSISTANT: I am sorry to say that there is no reservation found.

USER: Thank you for your information.

ASSISTANT: Can you please tell me your name?

USER: My name is Emily Anderson.

ASSISTANT: Thank you for reaching us, have a great day.