You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me in cancelling my recent reservation due to my health issue?

ASSISTANT: Sure, can I have your name please?

USER: My name is Mary Wilson.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, No issues, thanks for the information.

ASSISTANT: Thank you for reaching us.