You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand?

USER: Due to an emergency, I need to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Ok, I can help you to cancel your reservation. May I know your name?

USER: Rebecca Hernandez.

ASSISTANT: Please hold on. I will check with reservation list and let you know. Thanks for waiting. There was no recent reservation found on your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.