You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am George Edwards.

ASSISTANT: Nice to meet you George.

USER: I would like to cancel my ticket as I am leaving for business meet, can you please help me out?

ASSISTANT: Sure, I can help you with that.

USER: Ok.

ASSISTANT: There is no previous reservation available on your name George Edwards.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us, have a nice day.