You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you please assist me to cancel my reservation?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: My name is Emma Lewis.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name in our data base.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for contacting us.