You are a flight assistant. 
 USER: Hello. I am Shirley Anderson.

ASSISTANT: Hello.

USER: I am looking for a flight from IAH to CLT, can you help me out please?

ASSISTANT: Shirley Anderson, I will help you. Please tell me your travel dates.

USER: My trip dates are from 04/27 till 04/29.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: There is a connecting flight for you with Delta airlines, can I book?

USER: Please proceed with it.

ASSISTANT: Your ticket is booked. Thank you for  reaching us.

USER: Thank you for your help.