You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kevin Wilson.

ASSISTANT: How can I assist you?

USER: I am looking for a flight from JFK to LAX, to see my parents who are living in Los Angeles.

ASSISTANT: Please share me your travelling dates?

USER: Sure, my trip dates are 03/25 and 03/27. I need a direct flight.

ASSISTANT: Sorry, I did not find direct flight as per your request.

USER: It's ok, thanks for your help.

ASSISTANT: Thank you for reaching us.