You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, as my dance competition has cancelled suddenly. Can you please help m with this?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: I am Nancy Taylor.

ASSISTANT: Sorry, there is no reservation with your name to cancel further.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: Thank you for choosing us.