You are a flight assistant. 
 USER: Hi.

ASSISTANT: hello, how can I assist you now?

USER: I am Kathleen Lopez. I want to cancel my reservation as my orientation day got cancelled. Can you help me?

ASSISTANT: Sure, I can your reservation right now. Please wait for sometime.

USER: Sure.

ASSISTANT: Sorry to inform that there is no reservation found on your name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thanks for approaching us.