You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I just want to cancel my resent reservation due to sudden demise of my great grand mother, can you help me to cancel my recent reservation?

ASSISTANT: Sure, can I have your name please?

USER: I am George Scott.

ASSISTANT: Ok, please wait for a while I will get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, no flight reservation found with your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for connecting with us.