You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me in changing my recent reservation, as my exam is postponed?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: May I know your name?

USER: I am Richard Clark.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thanks for approaching us.