You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Carolyn Williams here. Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Sorry, no reservation was found on your name.

USER: Not an issue, thank you.

ASSISTANT:  Thank you for opting us.