You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ruth Hernandez.

ASSISTANT: Ruth, how can I aid you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you with this. Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry  Ruth, there is no reservation on your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: You are welcome, have a good day.