You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Edward Turner.

ASSISTANT: How may I help you today?

USER: Can you please aid me in changing my reservation?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for opting us.