You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation due to some health issues. Can you help me for this one?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, Kimberly Brown here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: No issues, thank your for reaching us.

ASSISTANT: Thank you for approaching us.