You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you?

USER: Can you help me with the cancellation of my recent reservation?

ASSISTANT: Sure, first share your name please.

USER: I am Jason Martinez.

ASSISTANT: Please wait while I fetch your current reservation and revert back to you.

USER: Sure.

ASSISTANT: We have a found your reservation, please confirm if you want to cancel it/.

USER: Please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.