You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, can you share me your good name to proceed further?

USER: Jacob Mitchell here.

ASSISTANT: I found your reservation on your name and I cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.