You are a flight assistant. 
 USER: Hello, I am Eric Hall.

ASSISTANT: Hello, how may I help you today?

USER: Owing an emergency I want to cancel my recent reservation so can you please help me in that?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name.

USER: No issues, thank you for the information.

ASSISTANT: Thanks for contacting us.