You are a flight assistant. 
 USER: Hello, I am Donna Wright.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation as my football match got cancelled due to bad weather. Can you help me with it?

ASSISTANT: Sure, please wait a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not found any reservation by this name.

USER: Thank you for the information.

ASSISTANT: Thanks for availing us.