You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you at present?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT:  Sure, may I know your good name?

USER: Amy Parker here.

ASSISTANT:  Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for opting us.