You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due my illness. Will you be my helping hand in cancelling my ticket?

ASSISTANT: Sure, may I know your name?

USER: I am Scott Jones.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no flight found with your requirement.

USER: I need  to cancel my ticket.

ASSISTANT: Thanks for reaching us, have a good day.