You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you now?

USER: Benjamin Jones here.

ASSISTANT: Nice to meet you Jones.

USER: My friend's are unable to take the flight due to a sudden meeting in there office. Can you please help me in cancelling my reservation?

ASSISTANT: Sad to hear Jones. I will help you with that. Please be hold on for a moment.

USER: Ok.

ASSISTANT: Ok Jones, your reservation has found and cancelled successfully. Thank you for reaching us.

USER: Thank you for your help.

ASSISTANT: You are welcome, have a good day.