You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Frank Hall.

ASSISTANT: How can I assist you?

USER: I would like to cancel my reservation as I am leaving for holiday trip, can you please help me out?

ASSISTANT: Sure, I can help you with that. Please be on hold.

USER: Thank you. Sure.

ASSISTANT: Hall, there is no reservation found under your name to do cancellation.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.