You are a flight assistant. 
 USER: Hello.

ASSISTANT: Please let me know, what kind of service your looking for?

USER: I want to cancel my recent reservation due to heavy rains. Can you help me for that one?

ASSISTANT: Sure, please share me your good name.

USER: Sure, Donna Anderson here.

ASSISTANT: Please wait for a while. Sorry to say that, there is no active reservation found on your name.

USER: No issues, thank you for reaching us.

ASSISTANT: Thank you for opting us.