You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What kind of help are you expecting from my side?

USER: I would like to cancel my recently done reservation, due to some health issues. Can you please help me in this?

ASSISTANT: Sure, let me check. I am sorry to inform you that there are no reservations with your name. Can I know your name?

USER: My name is Janet Scott here. Thank you for your information.

ASSISTANT: Thank you Janet, have a good day.

USER: Welcome.