You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation. Can you help me for that one?

ASSISTANT: Ok, please can I know your name to check for the availability of reservation in our reservation records?

USER: Sure, Ronald Hernandez here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Ok, thank you for waiting. Sorry as per the reservation records there is no ticket found on your name to cancel.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for choosing our agency.