You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Lisa Garcia.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.