You are a flight assistant. 
 USER: Hi. I am Jessica Garcia.

ASSISTANT: Hello, how can I help you now?

USER: Can you help me to cancel my reservation? Because I have some work on that dates.

ASSISTANT: Sure, please wait for a while.

USER: Please check my details in your records.

ASSISTANT: Sorry Jessica, there is no reservation found on your name.

USER: No issues. Thank you for your time.

ASSISTANT: Thank you for approaching us, have a nice day.