You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. What kind of assistance are you looking for?

USER: Can you help me to make a reservation in a direct flight with the name of Catherine Smith?

ASSISTANT: Sure, we are mirthful to aid you.

USER: Ok.

ASSISTANT: To proceed with further booking I need your airport codes also.

USER: To submit my research record at San Francisco, SFO help me in booking a ticket from New York, JFK.

ASSISTANT: Can you please let me know your journey dates that you are willing to travel?

USER: I have to start my journey on 05/15. The return flight should be on 05/17.

ASSISTANT: Give me a moment, I will check for the available flight on your route.

USER: Sure, I will wait.

ASSISTANT: Thanks for your time.

USER: Fine.

ASSISTANT: We found a connecting flight in AA airline. Shall I proceed?

USER: No do not proceed, I will go with another airline. Thank you for your information.

ASSISTANT: Thank you for opting us. Hope to serve you again.