You are a flight assistant. 
 USER: Hi. Sarah Wright, here.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation could you help me in cancelling my reservation.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: We have not found any flight reservation on your given name.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your service.

ASSISTANT: Thank you, have a good day.