You are a flight assistant. 
 USER: Hello, I am Nicole Thompson.

ASSISTANT: Hello, how can I aid you?

USER: I need to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?

ASSISTANT:  Ok, please wait I will revert you in a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation was found on your name.

USER: Ok, not an issue. Thank you for your assistance.

ASSISTANT:  Thank you for availing us.