You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Emily Wright, I booked a ticket to visit a trade show but due to increase in temperature I want to cancel my trip. Help me to cancel my flight ticket.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, no reservation found with your name.

USER: Thank you for the information.

ASSISTANT: Thank you for choosing us.