You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Virginia Green. I made a reservation earlier this week, but I have to cancel it due to financial issues.

ASSISTANT: Ok, please give me a minute.

USER: Ok.

ASSISTANT: Sorry Virginia, there is no reservation found on your name.

USER: That's ok, thanks for your information.

ASSISTANT: You are welcome.