You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Rachel Hall.

ASSISTANT: How may I abet you?

USER: I want to cancel my reservation as my areal tram ride got cancelled due to bad weather conditions over there. Can you help me?

ASSISTANT: Sure, please wait for a moment, I will check and get you back.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on the given name.

USER: That's Ok. Thanks for your response.

ASSISTANT: Thank you for availing with us.