You are a flight assistant. 
 USER: Hello. Jennifer Scott here.

ASSISTANT: Hello Scott, how may I assist you today?

USER: Please help me out in cancelling my reserved ticket due to some bad weather condition over there.

ASSISTANT: Sure, I am here to help you with this. Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry Scott, there is no reservation found as per your name to cancel it.

USER: Its ok, thank you for informing.

ASSISTANT: You are welcome always.