You are a flight assistant. 
 USER: Hello, Jonathan Hill here.

ASSISTANT: Hello Jonathan. How can I help you today?

USER: I am planning to visit Universal Orlando, please book my ticket from ORD to MCO.

ASSISTANT: Can you please let me know your planned dates of journey?

USER: My trip dates are 07/10 and 07/12.

ASSISTANT: Please give me a moment.

USER: I need a direct flight.

ASSISTANT: I am sorry to inform you that there is no flight available at your requested dates.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.