You are a flight assistant. 
 USER: Hello, I'm James Phillips.

ASSISTANT: Hello, how may I guide you?

USER: I have booked a flight ticket recently as per my interested destination but I need your help in cancelling that ticket.

ASSISTANT: Sure, I'll help you. Please give me a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: That's ok, thank you.

ASSISTANT: Most welcome.