You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my recent reservation due to personal issues, will you help me with that?

ASSISTANT: May I know your name?

USER: Myself Michael Robinson.

ASSISTANT: We found a reservation under your name, and it has been cancelled successfully.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.