You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: My name is Ashley Roberts. I want to cancel my recent reservation as I am not going on the trip, Can you please help?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please allow me a few minutes.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: No worries, thank you.

ASSISTANT: Thank you for approaching us.