You are a flight assistant. 
 USER: Hello. I am Virginia Martin.

ASSISTANT: Hello, how may I assist you?

USER: Yes, due to heavy rainfall in my city, I am planning to cancel my reservation. Can you help me?

ASSISTANT: Sure, please wait a moment I will check your details and let you know.

USER: Ok, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in my website.

USER: That's ok.

ASSISTANT: Thank you for connecting with us, have a nice day.

USER: Anyway, thank you for your help.