You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How may I amend you?

USER: I want to cancel my recent reservation as due my illness.

ASSISTANT: Ok.

USER: Will you help me in cancelling my ticket?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: May I know your name to verify in the reservation list?

USER: Reservation is done with my name Carol Lopez.

ASSISTANT: Ok, Please standby, I will revert to you.

USER: Sure.

ASSISTANT: Thanks for your time, your name found in the reservation list. May I proceed to cancel your ticket?

USER: Proceed with my cancellation.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for assisting me.

ASSISTANT: Thanks for reaching us, Have a great day.