You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Due to sudden demise of my uncle, I just want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Carolyn Wright.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No problem, thank you.

ASSISTANT: Thanks for reaching us.