You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I am Nicole Lee. Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: There is no reservation showing active with your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Have a good day.