You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Could you please help me to cancel my recent reservation due to my health issue?

ASSISTANT: Please can I know you name?

USER: My name is Michelle Allen.

ASSISTANT: Ok, thank you for waiting, the reservation is been found. Can I proceed?

USER: Yes, proceed.

ASSISTANT: Ok, the reservation is been cancelled. Thank you for choosing our agency.

USER: Thank you.