You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please cancel my reservation due to heavy snowfall at my destination place?

ASSISTANT: Sure, I am here to help you. Please help me with your name.

USER: I am Joseph Harris.

ASSISTANT: Thank you. Please stay on hold for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: You are most welcome.