You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Michelle Thompson can you help me to cancel my ticket due to an emergency?

ASSISTANT: Yes, give me a moment.

USER: Take your time.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok no issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for information.