You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Robert Edwards here. I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Edwards, we found your reservation in our database. Can I proceed to cancel?

USER: Sure, cancel it.

ASSISTANT: Ok, your reservation is successfully cancelled.

USER: Thanks for your help and information.

ASSISTANT: Welcome, thank you for reaching us.