You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Kimberly Parker. Will you help me to make a reservation from San Francisco, SFO to Orlando, MCO?

ASSISTANT: Sure, can you please mention your travelling dates?

USER: My travelling dates are on 02/12 and 02/14.

ASSISTANT: Ok, do you need any lay by in between the journey?

USER: I need a single connection.

ASSISTANT: We found a direct flight for you, shall I proceed with 1005 flight?

USER: Please proceed.

ASSISTANT: Sure, your booking is done in Hawaiian airlines.

USER: Thank you.

ASSISTANT: Thank you for reaching us.