You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please cancel my recent reservation as my meeting is cancelled suddenly?

ASSISTANT: Sure, may I know your name?

USER: Please check the ticket under the name Gary Lopez.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry Gary Lopez, no reservation is available by your name.

USER: That's fine, no issue. Anyway thank you for checking.

ASSISTANT: Thank you for approaching us.