You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation as my holiday trip got cancelled due to bad weather. Can you help me with that?

ASSISTANT: Sure, I can help you. May I know your name?

USER: My name is Paul Brown.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for choosing us.