You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please change my reservation, due to an emergency?

ASSISTANT: Sure, I am mirthful to help you with that. Can you please share your name?

USER: My name is Nancy Martin.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.