You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Anthony Thomas.

ASSISTANT: Anthony Thomas, How can I serve you the best today?

USER: I want to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Could you please help me in doing that?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Please wait, let me check your reservation status.

USER: Sure.

ASSISTANT: Sorry Anthony Thomas, there is no active reservation on your name to cancel it.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for approaching us.