You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Jack Robinson. I would you like to cancel my recent reservation due to cancel of my seminar. Could you please help me?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no active reservation on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you.