You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT:    Sure, I am here to help you. May I know your name please?

USER: Thank you. My name is Jennifer Rodriguez.

ASSISTANT: Ok, please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it has been cancelled as per your request.

USER: Thank you.

ASSISTANT: Thank you for reaching us,  have a nice day.