You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, good morning! How can I assist you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Myself Charles Mitchell.

ASSISTANT: Ok, please wait while I'll check your reservation status.

USER: Sure.

ASSISTANT: Charles Mitchell, there is no active reservation found under your name to do cancellation.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for choosing us, have a nice day.