You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: As my exam got cancelled, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am glad to help you. Can you please tell me your name?

USER: Sure, my name is Nancy Scott.

ASSISTANT: I have found your reservation and I cancelled it.

USER: Thank you for your service.

ASSISTANT: You are welcome.