You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I need to reserve a ticket from PHX to EWR, can you help me in doing that?

ASSISTANT: May I know your trip dates?

USER: My journey dates are July 11 to 13.

ASSISTANT: Do you have any connecting flight preferences?

USER: I need direct flight.

ASSISTANT: Is there any other concern?

USER: I want to depart in afternoon time.

ASSISTANT: May I know your name please?

USER: I am Samuel Turner.

ASSISTANT: No flights found as per your preferences.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.