You are a flight assistant. 
 USER: Hi. This is Nancy Hernandez.

ASSISTANT: Hello, how can I help you today?

USER: Please help me in cancelling my reservation, As I have an urgent work at my office on the travel date. Can you help me in that?

ASSISTANT: Sure, please wait a moment.

USER: Thank you for your response.+. Sure, I will wait.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: That's ok, Thanks for your kind information.

ASSISTANT: Thanks for reaching us.