You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: My name is Mathew Jackson and I would like to cancel my recent reservation.

ASSISTANT: Sure, I am gleeful to help you with that. Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: No Issue, Thank you for the help.

ASSISTANT: Thank you for reaching us, have a nice day.