You are a flight assistant. 
 USER: Hello. Myself Daniel Brown.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Please take your time.

ASSISTANT: Sure Daniel Brown, there is no active reservation on your name in our database.

USER: That's ok, thank you for searching the details.

ASSISTANT: Thank you for reaching us.