You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you now?

USER: I am Gary Perez. Please help me in cancelling my recent reservation, as my football match got cancelled due to bad weather.

ASSISTANT: Sure, that's what I am here. Please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that there is no active reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for connecting us.

USER: Thank you for your service.

ASSISTANT: Wish you a great day.