You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I'm glad to help you with that. May I know your good name please?

USER: I am Richard Moore.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Richard Moore, there is no active reservation found under your name to do cancellation.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us, have a nice day.