You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I amend you today?

USER: I want to cancel my recent reservation, due to ongoing tornado at my destination. Can you please help me to cancel my reservation?

ASSISTANT: Sure, we are here to help you to cancel your reservation. May I know your name, to check with the reservation list?

USER: Sure, I am Betty Turner.

ASSISTANT: Thanks for your name. Please wait for couple of minutes, to check the present status of your reservation.

USER: Sure, I will wait.

ASSISTANT: Thanks for your time, we found a reservation on your name and it is cancelled successfully. The refunded amount will be credited in your bank account within four working days.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for consulting our agency.