You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, we are here to help you. May I know your name, please?

USER: Thank you. Charles Baker here.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: There was no reservation found on your name.

USER: Ok no issues, thank you for your services.

ASSISTANT: Thank you for choosing us.