You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you with cancellation. To proceed further, may I know your name?

USER: My name is Christine Thomas.

ASSISTANT: Ok, please standby.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for reaching us.