You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Ok, may I know your name please for cancelling your reservation?

USER: Sure, my name is Anthony Scott.

ASSISTANT: Scott, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Scott, there is no reservation found as per your name to cancel your reservation.

USER: That's ok, thank you.

ASSISTANT: You are welcome.