You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Jacob White.

ASSISTANT: How may I aid you?

USER:  I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.