You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you at this moment?

USER: Can you help me in booking my flight ticket from CLT to IAH?

ASSISTANT: Sure, on which dates would you like to travel?

USER: My trip dates will be Apr 19th to Apr 21st.

ASSISTANT: Ok, do you need a lay by in between the journey?

USER: I prefer a lay. Please check with the connecting flight.

ASSISTANT: May I know your good name please?

USER: I am James Moore.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is a Delta Airlines with fare of 200 and a lay by in between the journey matches your schedule.

USER: You can proceed.

ASSISTANT: Your ticket has been confirmed with flight number 1000.

USER: Thank you.

ASSISTANT: Thank you for reaching us.