You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Scott Allen.

ASSISTANT: Scott, how can I aid you?

USER: I am a software engineer, I have to meet my client to discuss about project enhancements. Could you book my ticket from JFK to SFO?

ASSISTANT: As an agent, I am happy to help you. Could you please provide me your travel dates?

USER: Sure, my preferable trip dates are 10/28 and 10/30.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Sorry Scott, there are no flights available on your given dates.

USER: No problem, thank you for searching.

ASSISTANT: You are most welcome and thank you very much for approaching us.