You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I am Sharon Smith. I want to cancel my reservation, could you help me in the cancellation?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Thanks for the time, we did not find any active reservation on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.