You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jessica Parker.

ASSISTANT: How may I help you today?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, please wait a moment, let me check with your details.

USER: Thank you. Sure.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching our service.