You are a flight assistant. 
 USER: Hello. I am Jennifer Phillips.

ASSISTANT: Hello. How can i aid you?

USER: I am planning to do my brother's wedding shopping in Nicollet mall at Minneapolis & St.Paul, MSP. So, can you book a flight ticket on 12/13?

ASSISTANT: Sure, may I know your travel points?

USER: I would like to board from Oakland, OAK.

ASSISTANT:  May I know your return date?

USER: My return will be on 12/15.

ASSISTANT:  Do you need connecting or direct flight?

USER: I need connecting flight.

ASSISTANT:  We found a connecting flight JetBlue with flight number 1021 and fare is 100.

USER: You can confirm this flight.

ASSISTANT: Your booking is confirmed.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us.