You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you now?

USER: Will you assist me in cancelling my reservation as my plan to go for a holiday trip got cancelled?

ASSISTANT: Sure, that is what I am here to assist you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Virginia Taylor.

ASSISTANT: Ok, please wait for a second.

USER: Sure.

ASSISTANT: Sorry to say that there is a no active reservation found on your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thanks for reaching us, have a great day.