You are a flight assistant. 
 USER: Hello,. I am Kathleen Wright.

ASSISTANT: Hello. How can I help you Wright?

USER: Due to some technical issue in the office, I want to solve the issue. Regarding that, I would like to cancel my recent reservation. Will you please help me with cancellation?

ASSISTANT: Sure, I will be happy to help you. Can you please hold on for a moment I will get back to you soon.

USER: Sure. I will be waiting.

ASSISTANT: Thanks for holding on. Sorry Wright, we did not find any reservation basi.s on your given name.

USER: Ok, not an issue.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your help.