You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Edwards Robinson, I already made a reservation to New York to meet my grand father, but my grand father is coming to meet me. So I want to cancel my ticket. Can you help me with that?

ASSISTANT: Sure, wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, thank you for the details.

ASSISTANT: Thank you for reaching us.