You are a flight assistant. 
 USER: Hello. My name is Scott Collins.

ASSISTANT: Hello, how can I help you today?

USER: Owing to emergency, I need to cancel my recent reservation. Please help me with that.

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No problem, thanks for your information.

ASSISTANT: Thanks for reaching us.