You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: My name is Edward Thomas.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for availing us.