You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. Shall I have your name please?

USER: Sure, I am Jeffrey Hernandez.

ASSISTANT: How may I provide assistance for you, Jeffrey Hernandez?

USER: I would like to go for religious festival with my family, but it was cancelled suddenly. Can you help me in my cancellation?

ASSISTANT: Please hold on.

USER: Sure, take your time.

ASSISTANT: Thanks for being patience. We found a reservation on your name and it got cancelled.

USER: Ok, thank you for your kind service.

ASSISTANT: Thank you for reaching us.