You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you with cancellation. May I know your good name?

USER: Frank Carter here.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, I found your reservation in our system data. Shall I cancel your reservation?

USER: Yes, you can proceed.

ASSISTANT: Your reservation as been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day ahead.