You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, can you please tell your name to check your reservation details?

USER: Ok, myself Janet Martinez.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you and have a nice day.