You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I booked a flight ticket with your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: May I know your name please to proceed further?

USER: I am Angela Harris.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation found on your given name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thanks for contacting us.