You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Owing an emergency, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: My name is Raymond Smith.

ASSISTANT: Please be on hold. I will check and revert you.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, there is no reservation found on your name in our database to cancel it.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for availing us.