You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Due to climate issue I can not travel now. So I need to cancel my resent reservation. Can you please cancel my reservation?

ASSISTANT: Sure, I can help you with cancelling. May I know your name?

USER: Samantha Williams is my name.

ASSISTANT: Please wait. I will check the status and let you know.

USER: Sure.

ASSISTANT: Thanks for your patience. There was no reservation found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for consulting us.