You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Sure, I am Paul Parker.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, No reservation was found on your name to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.