You are a flight assistant. 
 USER: Hello,. I am Anthony Williams.

ASSISTANT: Hello, how can I serve you now?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you please help me with that?

ASSISTANT: Sure, we are here to help you. Just wait for a while.

USER: Thank you. Sure.

ASSISTANT: Sorry to inform that there is no active reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for communicating us, have a great day.