You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you aid me to change my reservation due to an emergency?

ASSISTANT: Sure, will you please let me know on what name it was made formerly?

USER: Myself Rachel Martinez here.

ASSISTANT: Ok, please wait for a while.

USER: Ok, sure.

ASSISTANT: Thanks for waiting, there is no reservation found by your name in the list.

USER: No, issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you.