You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please provide me your name to check your previous reservation status.

USER: My name is Charles Walker.

ASSISTANT: Please hold on for a while.

USER: Sure, take your time.

ASSISTANT: Here, I found your reservation and it is successfully cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: You are welcome.