You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I would like to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, may I know the name to check for the previous reservation status?

USER: Thank you for considering my concern and please check the reservation status on Jacob Lopez.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found to amend it.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us with a query.