You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation due to some health issues, can you help me in doing that?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: I am Paul Taylor.

ASSISTANT: Please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Paul Taylor, there is no active reservation on your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us Paul Taylor.