You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Anthony Allen here. I want to cancel my ticket due to heavy floods in my place.

ASSISTANT: Sure, I can do that for you. Let me check your reservation status.

USER: Sure.

ASSISTANT: Allen, I have not found any reservation by your name in our database.

USER: No problem, thank you for your service.

ASSISTANT: You are welcome and thank you for contacting us.