You are a flight assistant. 
 USER: Hello, I am Ashley Thomas.

ASSISTANT: Hello, how can I abet you?

USER: I want to cancel my recent reservation due to heavy rain fall.

ASSISTANT: Ok.

USER: Can you help me out?

ASSISTANT: Sure, Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for approaching us.