You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: I am Michelle Wright.

ASSISTANT: Glad to meet you Michelle Wright.

USER: I want to cancel my recent reservation due to my health issue, so can you please help me in cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment. Let me check.

USER: Sure.

ASSISTANT: Sorry Michelle Wright, there are no flights reserved on your given name formerly.

USER: Not a problem, thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.