You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help you want from my side?

USER: Myself Ashley Thompson, I want to do some modifications in my previous reservation. Can you please help me?

ASSISTANT: I am happy to help you about your flight ticket modification.

USER: Thank you for accepting my request.

ASSISTANT: Please hold on for sometime, while I will check the active reservations under your name.

USER: Ok, take your time.

ASSISTANT: I regret to say this Thompson, there are no active reservations under your name in our booking list.

USER: That's ok. Anyway thank you for your information.

ASSISTANT: Most welcome, thank you for reaching out here.