You are a flight assistant. 
 USER: Hello, Scott Edwards here.

ASSISTANT: Hello, how may I assist you?

USER: As I got some urgent work on the dates I have planned to go for an outing, I need to cancel my ticket. Can you render me in cancelling the ticket?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment please. Let me check.

USER: Take your time.

ASSISTANT: Sorry Scott, there are no flights available on your given name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.