You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Michelle Smith. I just want to cancel my recent reservation, due to an emergency work I could not attend my orientation. Could you please cancel my ticket?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues at all. Thank you for your information.

ASSISTANT: Thank you for reaching us.