You are a flight assistant. 
 USER: Hi. I am Sarah Turner.

ASSISTANT: Hello, how may I aid you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, wait a minute.

USER: Sure.

ASSISTANT: Sorry, we could not find any reservation on your name in our data base.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for availing us.