You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER:  I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates.

ASSISTANT: Sure, may I know your name please?

USER: Christine Garcia is my name.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Garcia, there is no reservation found as per your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us with a query.