You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation due to high rainfall. I am unable to reach airport. Can you please help me in this?

ASSISTANT: Sure, Can you please share your name to check further?

USER: Myself Andrew Baker.

ASSISTANT: Sorry, no reservation found on your good name.

USER: It's ok, thank you so much.

ASSISTANT: Thank you for contacting us.