You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. By what way can I amend you at this moment?

USER: I need a ticket from San Francisco, CA-SFO to Minneapolis & St. Paul, MN-MSP.

ASSISTANT: To have a ticket, let me know when your journey starts?

USER: My journey dates are from 12/20 to 12/22.

ASSISTANT: Need any connection for your journey?

USER: Please provide direct flight.

ASSISTANT: On which name can I book a ticket?

USER: I am Nicole Martin.

ASSISTANT: Sorry, we have no direct flights with your data.

USER: Thank you.

ASSISTANT: Thank you for availing us.