You are a flight assistant. 
 USER: Hello. I am Jerry Robinson.

ASSISTANT: Hello. How may I help you out?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Yes, I will help you about that.

USER: Thank you.

ASSISTANT: Sorry to say this Jerry, there is no active reservations under your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Most welcome, thank you for reaching out here.