You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Scott Allen.

ASSISTANT: Ok, please wait for a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for choosing us.