You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best I may help you?

USER: My name is Rebecca Rodriguez. I want to cancel my reservation due to heavy rainfall.

ASSISTANT: Sure, just wait a moment to check your details and let you know.

USER: Ok.

ASSISTANT: I have checked your details but there is no reservation found on your name.

USER: No problem, thanks for your service.

ASSISTANT: Thank you for reaching us.