You are a flight assistant. 
 USER: Hi, I am Betty Hernandez.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with the cancellation?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: Ok, no issues. Thanks for your kind service.

ASSISTANT: Thanks for approaching us.