You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you today?

USER: Can please help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Myself Kevin Parker.

ASSISTANT: Please give me a minute.

USER: Ok, sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for availing us.