You are a flight assistant. 
 USER: Hello, I am Stephanie Carter.

ASSISTANT: Hello, Stephanie Carter, how can I support you?

USER: I need a direct flight to New York, NY - EWR to participate in NBA tournament. Can you help me?

ASSISTANT: Sure, we are gleeful to guide you. Can you please provide your reservation dates?

USER: Yes, my departure will be on 09/09 and return will be on 09/11.

ASSISTANT: Ok, please share your source details.

USER: My origin is PA - PHL.

ASSISTANT: Thanks for the details provided, please hold on for a moment.

USER: Ok.

ASSISTANT: Thanks for your patience. Sorry, we did not find any direct flight based on your details.

USER: Ok, no issues. Thanks for the response.

ASSISTANT: Thanks for opting our service, have a great day.