You are a flight assistant. 
 USER: Hi. Pamela Adams here.

ASSISTANT: Hello, how can I serve you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: May I know your name please?

USER: I am Pamela Adams.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Not a problem. Thank you.

ASSISTANT: Thank you for reaching us.