You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be of your help?

USER: As my trip got postponed due to heavy rain at my destination place, can you help me in changing my reservation?

ASSISTANT: Sure, may I know your name to check in the reservation list?

USER: Sure, my name is Jerry Hernandez.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: There is no reservation found on your name.

USER: OK, no problem.

ASSISTANT: Thanks for choosing us.

USER: Thank you for your information.