You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me in this?

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you.

ASSISTANT: Can you please share your name to check your reservation status?

USER: Sure, my name is Virginia Lee.

ASSISTANT: Ok, please give me a moment.

USER: Sure, I will wait.

ASSISTANT: We found an active reservation on your name, shall I proceed to cancel?

USER: Ok, you can cancel it.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for choosing us.