You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, May I know your name please?

USER: myself, Christopher Taylor.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Sorry to say that, there was no reservation found on your name.

USER: Ok, no issues, thank you for checking.

ASSISTANT: Thank you for reaching us.