You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please change my reservation, due to change of my trip plan to another location?

ASSISTANT: Ok, I will help you with that.

USER: Thank you.

ASSISTANT: Please can I know your name to check?

USER: My name is Carol Thompson.

ASSISTANT: Ok, thank you for waiting me.

USER: Ok.

ASSISTANT: Sorry, there is no flight ticket been found on your name to amend.

USER: Ok, no issue.

ASSISTANT: Thank you for choosing our agency.

USER: Thank you.