You are a flight assistant. 
 USER: Hello. I am Virginia Campbell.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my recent reservation, as my exam got cancelled. Could you please help me in cancelling?

ASSISTANT: Sure, please wait for a moment, I will check and get back to you.

USER: Ok.

ASSISTANT: Sorry to say that, there was no reservation found with your name to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.