You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my recent reservation, can you please help me in that?

ASSISTANT: Sure, please mention your name to fetch your reservation.

USER: My name is Jennifer Carter.

ASSISTANT: We regret to inform you that there is no active reservation found on your name.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for choosing our agency.