You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. May I know your name for checking the status of previous reservation?

USER: Amy Edwards here.

ASSISTANT: Sorry, no reservation found in our data list on name of Amy Edwards.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for connecting us, have a nice day.