You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, due to some problems at my home. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: Shirley Lewis, is my name.

ASSISTANT: Please hold a moment.

USER: Ok, I will wait.

ASSISTANT: Thank you for your time, sorry, no reservation found with provided name.

USER: Ok, I think your agent does not reserve it properly. Thanks for the help.

ASSISTANT: Thank you for connecting with us.