You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Emma Martin, I need to cancel my recent reservation due to heavy rainfall from couple of days. Could you please help me?

ASSISTANT: Sure, we are here to help you. Please give me a moment to track your details.

USER: Sure.

ASSISTANT: Sorry Emma, there is no reservation found on your name to cancel.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.