You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I am Nancy Baker, please help me in changing my reservation to new locations?

ASSISTANT: Sure, please allow me a moment.

USER: Take your time to get my current status of reservation.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal to change further.

USER: It's ok, thanks for checking.

ASSISTANT: You are welcome.