You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Due to the sudden demise of my grandmother, I would like to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I will help you. May I know your name to check reservation?

USER: Sure, my name is Paul Moore.

ASSISTANT: Please be hold on for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no reservation available with your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for opting us.