You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: Due to sudden demise of my grandfather, I want to cancel my recent reservation.

ASSISTANT: Ok, may I know your name?

USER: I am Jennifer Lee.

ASSISTANT: Ok, please wait a moment I will check and get back to you.

USER: Ok.

ASSISTANT: Happy to inform, we found a reservation with your name. Can I proceed with cancellation?

USER: Yes, you can proceed.

ASSISTANT: Your cancellation is done.

USER: Thanks for your kind response.

ASSISTANT: Thanks for reaching us, have a good day.