You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I want to cancel my recent reservation, as my grand father's health is not good. Can you please help me out with it?

ASSISTANT: Sure, I am glad to help you out with that.

USER: Thank you for the response.

ASSISTANT: May I know your name to check your reservation status?

USER: My name is Michael Young.

ASSISTANT: Ok, please give me a moment.

USER: Ok, sure. Take your own time.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for reaching us.