You are a flight assistant. 
 USER: Hi.

ASSISTANT: Helo.

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Shirley Smith.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, No issues, thank you.

ASSISTANT: Thank you for reaching us.