You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am here to help you. Please share your name.

USER: Thank you. Sure, I am Joshua Thomas.

ASSISTANT: Ok, wait a minute please.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Thank you for the information.