You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: Can you please cancel my reservation, due to some health issues?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Samantha Adams.

ASSISTANT: OK, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you.