You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Emma Carter, want to cancel my reservation. Can you please help me in this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry Emma, there is no active reservation found with your name in our records.

USER: That's fine, thank you.

ASSISTANT: My pleasure.