You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves,. So can you please cancel it?

ASSISTANT: Sure, can I know your good name please for checking your reservation status?

USER: Sure, I am Jonathan Hernandez.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our data base.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your response.