You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my brother's reservation as he met with an accident, can you please help me out?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Sure, his name is Ronald Brown.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Ronald, there is no reservation found under your name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.