You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: I am Samantha Lee. I want to cancel my reservation, due to heavy rainfall, can you help me?

ASSISTANT: Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.