You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know how best I can help you today?

USER: I am Carolyn Campbell. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: Sure, can you please share your journey dates that you prefer to travel? We hardly tried to find your reservation but, no reservation has been found with your name.

USER: I want to cancel my reservation. Thank you for your help.

ASSISTANT: You are welcome.