You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Gay Hill. Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will help you. I have to check your reservation status.

USER: Ok, I will wait for your information.

ASSISTANT: Hill, I did not find any reservation under your name in our database.

USER: That's ok, no problem. Anyway thank you for your information.

ASSISTANT: You are welcome and thank you for choosing us.