You are a flight assistant. 
 USER: Hello, Kathleen Brown here.

ASSISTANT: Hello, how can I help you?

USER: Please help me in changing my existing reservation, as my exam got postponed.

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation with your given name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.