You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Hill.

ASSISTANT: How can I help you in booking?

USER: I want to do some modifications in my previous reservation, can you please help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.