You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Emma Hernandez.

ASSISTANT: How can I aid you today?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.