You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, good afternoon. I hope you are good today, how can I assist you?

USER: Very good afternoon.

ASSISTANT: We are from Global travel agency.

USER: Is there any possibility to cancel my reservation which I have done to meet my friend? As my friend already reached my home now.

ASSISTANT: Sure, let me know on what name do you booked the ticket.

USER: Please check the reservation which is under the name of Sandra Allen.

ASSISTANT: Please wait a while.

USER: Sure, take your time to check.

ASSISTANT: There is a reservation found on your name, as per your request it is cancelled.

USER: Thank you for your help.

ASSISTANT: Thanks for choosing us. Have a great day.

USER: Most welcome.