You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation because my wife want to divorce me, can you help me with cancelling?

ASSISTANT: Sure, I will help you. May I know your name please for checking your reservation status?

USER: My name is Amy Moore.

ASSISTANT: Moore, please wait for a while.

USER: Ok, take your time.

ASSISTANT: Moore, I found a reservation by your name. Shall I cancel it?

USER: Ok, please cancel it.

ASSISTANT: I have cancelled your reservation.

USER: Thank you for helping me.

ASSISTANT: Thank you for choosing us and have a nice day.

USER: Most welcome.