You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Welcome to flight booking agency, how may I assist you?

USER: I would like to book a reservation to travel to Charlotte with any normal cost airlines.

ASSISTANT: Sure, we will check according to your preferences. May I know your name please to proceed further?

USER: My name is Benjamin Roberts.

ASSISTANT: Roberts, when are you planning your journey?

USER: My takeoff will be from DFW on 01/01. My return will be from CLT on 01/03.

ASSISTANT: Roberts, there is a flight with Hawaiian airlines available with price 100. Shall I book the ticket?

USER: Just make sure if the connection limit is 0, as I need a direct flight.

ASSISTANT: There are no direct flights available at this moment, Roberts.

USER: That's fine, I will contact other agency for my reservation. Thank you for your assistance.

ASSISTANT: Thank you for contacting us.

USER: Most welcome.