You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, my name is Kenneth Smith.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting we found reservation on your name, Shall I proceed for cancel your ticket?

USER: Please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thanks for approaching us.