You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Amanda Phillips.

ASSISTANT: How may I help you today?

USER: Due to heavy rainfall, I would like to cancel my trip. Can you please cancel my reservation?

ASSISTANT: Sorry Phillips, there is no active reservation with your given name.

USER: It's ok, no issues. Thank you for the information.

ASSISTANT: You are most welcome.