You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name for the cancellation purpose?

USER: My name is Paul Gonzalez.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Welcome, thank you for reaching us.