You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I am Stephanie Carter. Can you please book a light ticket to CLT as I want to surprise my fiance by celebrating his birthday?

ASSISTANT: Sure, may I know the source code?

USER: My source code is ORD.

ASSISTANT: Can you please share your journey dates?

USER: I want to start my journey on 09/09 and return on 09/11.

ASSISTANT: We found a direct flight matching your requirements, shall I proceed?

USER: No. Please don't proceed.

ASSISTANT: Ok.

USER: Thanks for the information.

ASSISTANT: Thanks for contacting us.