You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: My reservation was done under the name Kimberly Nelson.

ASSISTANT: Please wait for a while, I will get back with your details.

USER: Sure, take your time.

ASSISTANT: I cancelled your ticket successfully under your name.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.