You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: The planned event got cancelled due to whether effect, so I have cancelled the trip. Can you please cancel my ticket booking?

ASSISTANT: Sure, may I know your good name please?

USER: Thank you for considering my request and my name is Richard Garcia.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, I can wait for your response.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No an issues with that one, thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us.