You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing to emergency, I need to cancel my recent reservation. Please help me with that.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Janet Davis.

ASSISTANT: Ok, wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No problem, thanks for you information.

ASSISTANT: Thanks for approaching us.