You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Is this ABC flight ticket booking agency?

ASSISTANT: Yes, your in right place.

USER: I need your help for cancel my recent reservation, my trip postponed due to bad weather conditions.

ASSISTANT: May I name your name?

USER: Sure, my name is Jack Wilson.

ASSISTANT: Sorry, there is no reservation found.

USER: Oh, it's ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.

ASSISTANT: Welcome.