You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, I am here to help you. Can I have your name?

USER: Thank you and myself Scott Thompson.

ASSISTANT: I have found your reservation on your name, can I proceed to cancel?

USER: Yes, please.

ASSISTANT: Ok, your reservation is cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.