You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Donna Nelson.

ASSISTANT: Can you please tell me how can I assist you?

USER: Can you help me in booking from MCO to AUS?

ASSISTANT: Ok, May I know your travel dates?

USER: My travelling dates are 04/27 to 04/29. I need a direct flight.

ASSISTANT: Sorry, no tickets found with direct flight for your route.

USER: No issue, thank you.

ASSISTANT: Thank you for reaching us.