You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Your agent misplaced my destination code, will you help me to change my existing reservation?

ASSISTANT: Sure, I am happy to help you.

USER: Thanks.

ASSISTANT: May I know your good name please?

USER: My good name is Frank Edwards.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.