You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How could I serve you today?

USER: I want to cancel my reservation as my plan to visit New York is cancelled. Can you help you with that?

ASSISTANT: Sure, may I know your name please?

USER: My name is Cynthia Allen.

ASSISTANT: Just give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found with your given name.

USER: Ok, thank you for information.

ASSISTANT: Thank you for reaching us.