You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to ABC agency.

USER: I am Susan Gonzalez.

ASSISTANT: How can I help you Susan?

USER: Due to heavy rainfall in New York, I want to cancel my reservation.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found under your name.

USER: It's ok, thanks for your information.

ASSISTANT: It's my pleasure, have a good day.