You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Can you please help me to cancel my ticket? Because I have some other meeting in my hometown so that I have cancelled the trip.

ASSISTANT: Sure, I'll help you in cancellation. Please let me know your name to check the reservation list.

USER: I am happy for your response. My name is Benjamin Thompson.

ASSISTANT: Thank you for providing your name, please wait a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting, I have checked the reservation list to cancel your ticket but there is no reservation found by this name.

USER: It's ok, not an issue with that. I think my ticket had already cancelled, I will check my main once and get back to you if I need any help. Thank you for checking the ticket status.

ASSISTANT: Thank you for approaching us.

USER: You are welcome.