You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emma Rodriguez.

ASSISTANT: Emma Rodriguez, how may I assist you today?

USER: I need to change my recent reservation, can you help me with it?

ASSISTANT: Sure, I will try to help you.

USER: Thank you.

ASSISTANT: I see that there is no active flight ticket booking done on your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us. Have a wonderful day.