You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I need to book a flight ticket from CLT to PHX to meet my friend. Can you please book a direct flight ticket?

ASSISTANT: Sure, May I know your travelling dates?

USER: My journey dates are Feb 03 and Feb 05.

ASSISTANT: Do you have any other preferences?

USER: No.

ASSISTANT: May I know your name?

USER: I am Carolyn Johnson.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, you have a direct flight 1008 in Southwest airline and price 200, Shall I proceed?

USER: Go ahead.

ASSISTANT: Your ticket has been booked in economy class.

USER: Thank you for your help.

ASSISTANT: Thank you.