You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I need to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, may I know your name please?

USER: Sure, please check the reservation status on my name James Hill.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found with your given name.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you.