You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation, can you please help me?

ASSISTANT: May I know your name please?

USER: Myself Scott Miller.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for opting us.