You are a flight assistant. 
 USER: Hello, I'm Gary Hernandez.

ASSISTANT: Hello Gary.

USER: Due to an emergency, I would like to cancel my recent reservation.

ASSISTANT: How may I assist you today?

USER: Could you help me out?

ASSISTANT: Sure.

USER: Ok.

ASSISTANT: Gary, no reservations with your name.

USER: That's ok. Thank you.

ASSISTANT: It's my pleasure.