You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I want to change my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know on whose name the ticket has been reserved formerly?

USER: Sure, James Clark here.

ASSISTANT: Sorry James Clark, there are no flights reserved on your given name formerly.

USER: No problem, thank you for the information.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.