You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Shirley Clark, want to cancel my recent reservation due to an emergency. Please help me out with that.

ASSISTANT: Sure, I am glad to help you.

USER: Thanks.

ASSISTANT: I have found your reservation and I cancelled it.

USER: Thank you for your help.

ASSISTANT: You are welcome.