You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can i assist you today?

USER: I want to cancel my recent reservation due to cancel of my flower event. Can you please help me?

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: I am Steven Collins.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.