You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: I made a reservation earlier to go for a trip with my friends, due to important meeting with my share holders I want to cancel my recent reservation. Can you help?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Sharon Hernandez.

ASSISTANT: Ok, please wait. Thanks for waiting, we found reservation on your name and it has been cancelled.

USER: Thank you for your kind service.

ASSISTANT: Thank you for reaching us.