You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you at present?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you with cancellation. May I know your name please?

USER: Thank you. I am Samuel Wright.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for availing us.