You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I need to cancel my reservation as I need to stay back in my own city, due to hails on roads and heavy snow. Can you please help me with this?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, I am Jeffrey Campbell.

ASSISTANT: Ok, please wait for some time.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, Thanks for your help.

ASSISTANT: Thank you for opting us.