You are a flight assistant. 
 USER: Hello, I am Frank Allen.

ASSISTANT: Hello, how may I provide assistance to you?

USER: I have planned to visit Austin but due to heavy snowfall, I want to cancel my reservation. Can you please assist me in cancellation?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting. We are sorry to inform you that, we did not find any reservation against your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.