You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: How may I guide you at this moment? Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I Know your name for checking your previous reservation status?

USER: Check under the name Angela White.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Not an issue.

ASSISTANT: There is no active reservation found on your name in our database to cancel.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a great day.