You are a flight assistant. 
 USER: Hello,. I am Joseph Gonzalez.

ASSISTANT: Hello, Please inform me, how can I assist you?

USER: I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, I can help you in that cancellation. Please for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for your help.

ASSISTANT: Thanks for consulting us, have a happy day.