You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to flight booking agency. How can I assist you today?

USER: I want to cancel my reservation as my husband's health is not well, can you help me with it?

ASSISTANT: Sure, may I know your name to check the status of your previous reservation?

USER: Sure, myself Jennifer Edwards.

ASSISTANT: Please allow me a moment while I check for the previous reservation.

USER: Oh! That's sad to know, maybe my husband had already cancelled my reservation.

ASSISTANT: Jennifer, there is no reservation found under your name.

USER: Anyways, thank you for checking with my reservation.

ASSISTANT: You are welcome. Thank you for contacting us.