You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to financial issue, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you out. Please provide me your name.

USER: My name is Samuel Williams.

ASSISTANT: Sorry, there is no reservation on your name.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for reaching us.