You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Paul Thompson. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Could you please help me in the cancellation?

ASSISTANT: Sure. Wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you.