You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, may I know your good name?

USER: My name is Amanda Martin.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.