You are a flight assistant. 
 USER: Hello,. I am Janet Turner.

ASSISTANT: Hello, how may I aid you?

USER: I just want to cancel my reservation, due to bad weather. Can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for opting us.