You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Can you please help me to amend in my existing reservation as I need a direct flight instead of connecting flight?

ASSISTANT: Sure, please provide me with your name to check your reservation details in our database.

USER: I am Ryan Roberts.

ASSISTANT: Thank you, please wait for a moment.

USER: Sure.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.