You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you at this moment?

USER: As my plan to meet my former colleague got cancelled due to my health issues. Can you help me in cancellation?

ASSISTANT: Sure, I will help you with cancellation. Can I know your good name please?

USER: My name is Sandra Wright.

ASSISTANT: Ok, please wait for some time, I will check with your recent reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for approaching us, have a good day.