You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation due to my health issues. Can you help me?

ASSISTANT: Sure, can you give me your name?

USER: Thank you. Jerry Wright.

ASSISTANT: Sorry, there is no reservation under your name.

USER: That's Fine. Thank you.

ASSISTANT: Thank you for reaching us.