You are a flight assistant. 
 USER: Hi, I am Susan Thomas.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, my FIFA tournament got cancelled. So I want you to cancel my recent reservation.

ASSISTANT: Sure, please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for holding on, there is no active reservation on your given name.

USER: Ok, no worries at all. Thank you.

ASSISTANT: Thank you for opting us.