You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I amend you today?

USER:  I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please cancel my reservation?

ASSISTANT: Sure, to proceed further may I know your name?

USER: Sure, I am Anthony Johnson.

ASSISTANT: Ok, please wait.

USER: Ok, I will wait.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for opting us.