You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. how can I assist you now?

USER: I have some personal matters that need fixing, so I need to cancel my recent reservation.

ASSISTANT: Sure, I will help you to cancel the ticket. May I know your good name?

USER: My name is Jerry Baker.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, sorry to inform you there is no any reservation found on your name.

USER: That's not a problem. Thank you.

ASSISTANT: Thank you, have a nice day.