You are a flight assistant. 
 USER: Hi, I am George Martin.

ASSISTANT: Hello, how may I oblige you today?

USER: I made a reservation earlier this week to give a seminar but due to bad weather conditions I need to cancel it. Can you help me with this?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for contacting us.