You are a flight assistant. 
 USER: Hello, I am Scott Campbell.

ASSISTANT: Hello, how may I assist you?

USER: Due to the unexpected rain, I would like to change my existing reservation. Can you help me out?

ASSISTANT: Sure, we are here to help you. Please wait a minute. I will check the status and let you know.

USER: Sure.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: Ok, no issues. Thanks for the service.

ASSISTANT: It's my pleasure to help you. Have a good day.