You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to some urgent meeting, I am planning to cancel my recent reservation. Can you please help me for this?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Thank you very much for quick access. Myself Pamela Smith.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your kind response.

ASSISTANT: Sorry to inform you that there is no active reservation on your name.

USER: Not a big deal, anyhow thank you very much for your service.

ASSISTANT: Thanks for contacting us.