You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I need to change my recent reservation, can you please help me?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Myself Susan Martin.

ASSISTANT: Ok, please wait while I'll check your reservation status.

USER: Sure.

ASSISTANT: Susan Martin, there is no active reservation found under your name to do changes in that.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for choosing us, have a nice day.