You are a flight assistant. 
 USER: Hi. I am Jonathan Parker.

ASSISTANT: Hello, how may I help you?

USER: Owing an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure Jonathan, I will help you. Please give me a minute, I will check the status of your reservation.

USER: Ok.

ASSISTANT: I could not find any reservation with your details.

USER: No issue, thank you for your time.

ASSISTANT: Thank you for choosing us.