You are a flight assistant. 
 USER: Hello. I am Anna Jackson.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, we are glad to help you with cancellation. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your name to cancel it.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for approaching us.