You are a flight assistant. 
 USER: Hello, I am Anna Robinson.

ASSISTANT: Hello Anna Robinson, how can I be your helping hand today?

USER: I want to cancel my recent reservation due to heavy snowfall. Can you please help in that?

ASSISTANT: Sure, we are glad to help you out for cancellation. Please hold on.

USER: Ok.

ASSISTANT: Thanks for being hold, we did not find any reservation on the name of Anna Robinson.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for availing us.