You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of service do you need from us?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: May I know your good name to check the ticket status please?

USER: Sure, myself Kathleen Harris.

ASSISTANT: Ok, please give me a minute.

USER: Sure, take your time.

ASSISTANT: I am happy to tell you that, I have found your reservation matching to your name in our database and successfully cancelled your ticket reservation.

USER: Thank you for your help.

ASSISTANT: You are welcome.