You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Patrick White.

ASSISTANT: White, how may I help you?

USER: My holiday trip has been cancelled. So, I would like to cancel my reservation which is under my name.

ASSISTANT: Please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Patrick, no reservation is found by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.