You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my reservation due to sudden health issues, can you please help me out with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for accepting my request.

ASSISTANT: May I know your good name please?

USER: I have reserved it on the name of Jacob Phillips.

ASSISTANT: Please wait a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.

ASSISTANT: Thank you for availing us.