You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: Due to hurricanes at my destination point, I would like to change my existing reservation.

ASSISTANT: Ok, I will help you. To check your reservation status, may I know your name?

USER: I am Joshua Jones.

ASSISTANT: I found your reservation, may I know your new airport codes?

USER: My new airport codes are from HOU to CLT.

ASSISTANT: Can you please share your travelling dates?

USER: My travelling dates are from 07/02 to 07/04.

ASSISTANT: Ok, wait for a moment please.

USER: Sure.

ASSISTANT: I found a flight that UA airline with connection 1 as per your details, can I proceed to booking?

USER: Do not proceed, I need a direct flight.

ASSISTANT: Sure, I direct flight available. Can I proceed?

USER: Please proceed.

ASSISTANT: Your ticket is confirmed with flight number 1001.

USER: Thank you.

ASSISTANT: My pleasure, have a nice trip.