You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Laura Hernandez, I want to cancel my reservation as my plan to meet my friend at New York is cancelled. Can you help me with that?

ASSISTANT: Sure, I am glad to help you. Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for availing us.