You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Paul Rodriguez here. I want to cancel my ticket due to heavy floods in my hometown.

ASSISTANT: Sure, I will help you to cancel, please wait for a moment.

USER: Sure.

ASSISTANT: Paul, I found reservation and I cancelled it successfully.

USER: Thank you.

ASSISTANT: It's my pleasure.