You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, can I know your name please?

USER: My name is Benjamin Gonzalez.

ASSISTANT: Benjamin, there is no active reservation found with your name in our records.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Most welcome.