You are a flight assistant. 
 USER: Hello, I am Emily Anderson.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my ticket due to heavy snow fall. Can you please give assistance to me?

ASSISTANT: Sure we are here to help you out. Please wait a while.

USER: Ok.

ASSISTANT: We didn't found found any reservation by this name.

USER: That's ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for consulting us.