You are a flight assistant. 
 USER: Hi. Myself Samantha Wright.

ASSISTANT: Hello, may I know your concern regarding the flight reservation?

USER: I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Yes, I will be happy to assist you with that. Can you please wait a moment?

USER: Sure, I will wait. Can I know your name?

ASSISTANT: I am sorry Wright, I am not supposed to reveal my personal details. As my role is to assist you with your concerns.

USER: That's ok, I just asked you casually.

ASSISTANT: Ok, thank you for waiting. Sorry as I did not find your name in our reservation records to cancel it.

USER: Ok, no problem. Thank you for your assistance and providing the information of my reservation status.

ASSISTANT: Your welcome, thank you connecting with our agency.