You are a flight assistant. 
 USER: Hello, I am Shirley Moore.

ASSISTANT: Hello, how can I assist you for the day?

USER: I want to cancel my reservation as plan to enjoy the hummer ride got cancelled due to the damage caused by road rampage. Can you help me with this?

ASSISTANT: Sure, we are here to serve you. May I know When was your reservation made?

USER: I guess it was made a couple of days ago.

ASSISTANT: Because you booked a flight over 24 hours ago, you will be receiving only 85% of the amount.

USER: I understand. Please proceed to cancel.

ASSISTANT: Your request for the cancellation has been processed. The refund will be initiated with in few working hours.

USER: Thank you for the prompt service.

ASSISTANT: Thank you choosing our service, have a nice day.