You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Nicole Roberts here.

ASSISTANT: Yes, Roberts.

USER: Owing to an emergency I have request you to cancel my reservation, can you please help me out?

ASSISTANT: Sure, I will help you out.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Roberts, no reservation found your name.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.

ASSISTANT: Ok, thank you for reaching us.

USER: Welcome.