You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation, due to bad weather at my source. Can you please help me with this?

ASSISTANT: Sure, we are glad to help you. May I know your name please to check the status of your reservation?

USER: Sure, I am Anthony Hall from Boston.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name in the database.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for choosing us.