You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I am Kathleen Roberts. Owing to an emergency, I need to change my existing reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.