You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Nicole Roberts here. I need to change my destination in my recent reservation, can you help me?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check the reservation details.

USER: Ok, take your time.

ASSISTANT: Sorry Nicole Roberts, there is active reservation on your name.

USER: It's ok no problem, may be my friend has been already changed.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your kind information.