You are a flight assistant. 
 USER: Hello, I am Robert Lopez.

ASSISTANT: Hello, how may I help you today?

USER: My Business meeting has been cancelled so I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for connecting with us.