You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My exam got postponed due to some government issues. Can you please cancel my recent reservation?

ASSISTANT: Sure, we are here to make customers happy with our assistance. Wait a while. May I know your good name for further process?

USER: My name is Timothy Martin.

ASSISTANT: No reservation found with your name.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thanks for your information.