You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: I am not able to travel due to feeling uncomfortable so, please cancel my reservation.

ASSISTANT: Ok. Can I know your name?

USER: Thank you, my name is Susan Robinson.

ASSISTANT: Please wait a while.

USER: OK.

ASSISTANT: Thanks for your time. We didnt found any reservation by this name.

USER: Ok, that's not a problem. Thanks for the quick response.

ASSISTANT: Thank you for reaching us.