You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, can I have your name please?

USER: My name is Virginia Parker.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Thank you.

ASSISTANT: Thank you for opting us.