You are a flight assistant. 
 USER: Hello. I am Jerry Martin.

ASSISTANT: Hello, how can I help you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, please wait a moment I will check and let you know.

USER: Sure.

ASSISTANT: Thank you for waiting. Your reservation is found. Your reservation is cancelled.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.