You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Scott Harris.

ASSISTANT: How can I assist you at this moment?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?

ASSISTANT: Sure, I will help you with this. Please give me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Scott Harris, there is no active reservation found under your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for utilising our service.

USER: Welcome.