You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Gary Phillips.

ASSISTANT: How can I assist you at this moment?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I will help you with this. Please give me a moment to check your reservation status.

USER: Ok.

ASSISTANT: Gary Phillips, there is no active reservation found under your name in our database.

USER:      That's ok, thank you for the response.

ASSISTANT: Thank you for opting us.