You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What kind of service you are looking from us?

USER: Unfortunately, I want to cancel my reservation which is done recently due to some health issues, can you please help me in this intent?

ASSISTANT: Sure, I can do that for you. can you please provide me your name?

USER: Sure, my name is Carolyn Rodriguez.

ASSISTANT: Carolyn, let me check your reservation status.

USER: Sure, I will wait.

ASSISTANT: Carolyn, I have not found any reservation by your name in our database.

USER: Ok, no problem. Thank you for your appreciable service.

ASSISTANT: You are welcome and thank you for contacting us.