You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today from my end?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you out with that. To check with can you please help me with your name?

USER: My reservation was done under the name Carol Lopez.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for checking.