You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to change my destination airport code in my existing reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you out.

USER: Thanks.

ASSISTANT: May I know your name please?

USER: Sure, my name is Nancy Carter.

ASSISTANT: Wait a moment please.

USER: Ok.

ASSISTANT: Nancy Carter, we haven't found any reservation under your name in our database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.