You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I am Jessica Allen. I want to cancel my reservation.

ASSISTANT: Sure, please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: That's ok.

ASSISTANT: Thanks for reaching us, have a great day.

USER: Thank you for your help.