You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my recent reservation due to some health issues, can you help me in that?

ASSISTANT: Sure, I can help you with that. Can I have your good name please?

USER: Sure, the ticket has been reserved on the name Matthew Jackson.

ASSISTANT: Ok, please give me a minute to check your reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Matthew Jackson, there is no active reservation found under your name to do cancellation.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.