You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Please help me out in cancelling my recent reservation.

ASSISTANT: Sure, may I know your name please?

USER: Michelle Perez is my name.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: That's ok, thank you.

ASSISTANT: Thanks for contacting us.