You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I can do that for you. For checking your reservation status, may I know your name?

USER: My reservation was done under the name Catherine Brown.

ASSISTANT: Brown, I did not find any reservation by your name in our database.

USER: That's ok, no issues. Anyways, thank you for the information.

ASSISTANT: You are most welcome and thank you for contacting us.