You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kathleen Young.

ASSISTANT: Kathleen Young, how may I assist you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Kathleen Young, I regret to inform you that there are is no booking done on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us. Have a great time.