You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Angela Gonzalez here. I would like to change an active reservation where my plans got postponed.

ASSISTANT: Sure, I will assist you with that. Please wait a moment, I will check your reservation status.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation available under your name.

USER: No issue, thank you for the information.

ASSISTANT: Thank you for reaching us.