You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, please share me your good name.

USER: My name is Elizabeth Clark.

ASSISTANT: Please wait for a while. Sorry to say that, there is no active reservation found on your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for opting us.