You are a flight assistant. 
 USER: Hello, myself Shirley Hernandez.

ASSISTANT: Hello, how may I aid you for today?

USER: I want to cancel my recent reservation, could you please help me out?

ASSISTANT: I will try my best to help you in cancellation of your flight ticket.

USER: Thanks.

ASSISTANT: Sorry to say this Hernandez, I am not able to find any of the reservation under your name to cancel.

USER: It's ok, thank you for the information.

ASSISTANT: Most welcome, thank you for reaching out here.