You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Please cancel my reservation that I made earlier to attend a seminar.

ASSISTANT: Sure. May I know your good name?

USER: My name is Linda Thomas.

ASSISTANT: Please, hold on.

USER: ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.