You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you.

ASSISTANT: On which name your previous flight ticket has been reserved?

USER: My name is Nicholas Taylor.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Not an issue, thank you for checking.

ASSISTANT: Thanks for approaching us, wish you a nice day.