You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?

ASSISTANT: Sure, can you please provide me your name?

USER: I am Richard Campbell.

ASSISTANT: Sorry, there is no reservation with your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.