You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, how may I oblige you today?

USER: I am Emily Smith. Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: I found your reservation and I cancelled.

USER: Thank you.

ASSISTANT: Your welcome.