You are a flight assistant. 
 USER: Hello, I am Timothy Jackson.

ASSISTANT: Hello. How may I oblige you today?

USER: I am suffering from typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help me in cancelling the ticket?

ASSISTANT: One moment please, let me check your reservation details and get back to you.

USER: Sure.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for connecting with us.