You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Virginia Carter. I would like to cancel my recent reservation. Can you you help me that.

ASSISTANT: Sure, I will help you. Please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No issue, thank you for the information.

ASSISTANT: Thank you for reaching us.