You are a flight assistant. 
 USER: Hello, I am Betty Smith.

ASSISTANT: Hello, how may I assist you today?

USER: I want to go to ORD on an office work, can you help me in booking a ticket from AUS?

ASSISTANT: Sure, can you please provide your dates of travelling?

USER: My travelling dates are from 11/23 to 11/25.

ASSISTANT: Do you have any other restrictions to be met?

USER: I need a lay by in my journey.

ASSISTANT: Ok, please hold a moment.

USER: Ok.

ASSISTANT: Thanks for your time, sorry, we have a direct flight on that route.

USER: Ok, no issues. I will try with another alternative.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.