You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my recent reservation, can you help me in doing that?

ASSISTANT: Sure, we are here to help you. Can I have your name to proceed?

USER: I am Kenneth Hall.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for availing us.