You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Kevin Smith.

ASSISTANT: Glad to meet you Smith.

USER: Thank you. My business meeting has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will help you with cancelling the reservation. Please wait a moment to check the existing reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting.

USER: You are welcome.

ASSISTANT: Sorry Smith, I did not came across your name in the reservation list to cancel it.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us. Have a good day.

USER: You are welcome.