You are a flight assistant. 
 USER: Hello. I am Timothy Lee.

ASSISTANT: Hello, how may I address you?

USER: I want to attend demise of my grand mother at IAH. Can you help me in reservation from PHL?

ASSISTANT: Sure, please share your travelling dates?

USER: My travelling dates are 11/09 and 11/11.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a direct flight with your request.

USER: Do not proceed, I need only connecting flight.

ASSISTANT: Ok, thanks for approaching us.

USER: Ok, Thanks for the information.