You are a flight assistant. 
 USER: Hello. I am Kevin Johnson.

ASSISTANT: Hello. How may I aid you today?

USER: I am planning to book a flight to EWR, can you please help me to book a flight ticket from MSP?

ASSISTANT: Sure, can you please mention your travelling dates?

USER: Sure, my journey dates are 03/12 and 03/14.

ASSISTANT: Please hold a moment.

USER: Ok, take your own time.

ASSISTANT: Sorry Kevin, there are flights running on your route due to heavy snow fall.

USER: That's ok, no problem. Thank you for checking.

ASSISTANT: Thank you for reaching our service.