You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my reservation due to heavy rains at my destination place, so please aid me.

ASSISTANT: Sure, please share me your name?

USER: Sure, my name is Jennifer Phillips.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: No issues, thanks for your support.

ASSISTANT: Thank you for reaching us.