You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Betty Gonzalez.

ASSISTANT: Betty Gonzalez. How can I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, its our job to full fill customer needs.

USER: Ok.

ASSISTANT: Just give ma a moment.

USER: Ok.

ASSISTANT: I regret to inform that, there is no reservation by the name Betty Gonzalez.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for approaching us.