You are a flight assistant. 
 USER: Hi. I am Amanda Edwards.

ASSISTANT: Hello, how may I assist you?

USER: Because of heavy cyclone at my location, our state authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a while. Sorry, there is no previous reservation found on your name to cancel.

USER: That's ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your help.