You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please help me to cancel my previous reservation? Because I have cancelled my trip due to some financial issues.

ASSISTANT: Ok, I am here to help you with that.

USER: Thank you for accepting my request.

ASSISTANT: May I know your good name?

USER: My name is Kevin Clark.

ASSISTANT: Ok, wait for a minute.

USER: Ok, take your own time. I will wait for your reply.

ASSISTANT: I have found the reservation on your name and successfully cancelled it.

USER: That's great, thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.