You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation, as my grand father's health is not good. Can you please help me out with it?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for the response.

ASSISTANT: Please provide your name.

USER: My name is Nicole Allen.

ASSISTANT: Ok, please wait for a while.

USER: Ok, sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it is cancelled successfully.

USER: Ok, thank you for the help.

ASSISTANT: Thank you for choosing us.