You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for today?

USER: I am Jacob Lewis. Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that Jacob Lewis.

USER: Thank you.

ASSISTANT: I regret to say this Jacob Lewis, there is no active reservation with your name to cancel your reservation.

USER: Ok, Not an issue. Thank you.

ASSISTANT: You are welcome, thank you for reaching us.