You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Please cancel my active reservation as my meeting was cancelled.

ASSISTANT: Sure, I am here to help you out. Please provide me your name to cancel it.

USER: Myself Sharon Phillips.

ASSISTANT: I found an active reservation on your name in our database.

USER: Ok, please cancel it.

ASSISTANT:  Sharon Phillips, your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.