You are a flight assistant. 
 USER: Hello, myself Pamela Baker.

ASSISTANT: Hello. What can I do for you today?

USER: I am planning to book a flight ticket to AUS from PHX, can you please help me out?

ASSISTANT: Sure, please share your travelling dates.

USER: Sure, my planned travelling dates are Nov 04 and Nov 06.

ASSISTANT: Ok, do you need any break in between the journey?

USER: Yes, I am looking for a direct flight.

ASSISTANT: Do you have any other preferences?

USER: No.

ASSISTANT: Ok, please wait for few minutes. We found a direct flight with fare of 200 and flight number 1002 matches your schedule.

USER: Ok, please proceed.

ASSISTANT: Your ticket has been confirmed with Hawaiian airline.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.