You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jonathan Thomas here.

ASSISTANT: Thomas, how may I help you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, take your time.

ASSISTANT: Sorry Thomas, no reservation is found by your name.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.

ASSISTANT: Thank you for contacting us.