You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation due to bad weather condition in my location.

ASSISTANT: Sure, I will help you out. Please provide me your name to check the previous reservation on your name?

USER: Sure, my name is Benjamin Martin.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: I found your reservation on your name and I cancelled it.

USER: Ok, thank you for your help.

ASSISTANT: Thank you for reaching us.