You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I guide you today?

USER: Owing an emergency, I want to cancel my recent reservation.

ASSISTANT: May I know your good name?

USER: I am Stephen Thompson.

ASSISTANT: Please standby.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Not an issue.

ASSISTANT: Thank you for making us to support you.

USER: Thanks for your response.