You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Sure, I am here to help you. Let me check your reservation status in our database.

USER: Sure, my name is Amanda White.

ASSISTANT: Amanda sorry to intimate, no reservation is found on your name in our database.

USER: That's ok, thank you.

ASSISTANT: You are welcome.