You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: I am Benjamin Anderson.

ASSISTANT: Ok.

USER: Please help me with cancelling my reservation.

ASSISTANT: Sure, I will help you. Please, wait a minute.

USER: Ok.

ASSISTANT: Thanks for your time. We did not find any reservation on your name to cancel.

USER: Fine, thanks for the information.

ASSISTANT: Thank you for approaching us.