You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Joseph Scott here, due to an emergency I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure, please standby.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.