You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you?

USER: I am Kimberly Thomas. I want to book a flight ticket from CLT to BOS.

ASSISTANT: Sure, can I know your preferable dates?

USER: I am planning to start on 03/20 and return back 03/22.

ASSISTANT: I found a flight 1002 of AA airlines matches with your preferences, can I proceed?

USER: Yes, please proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you.

ASSISTANT: Thank you, have a good day.