You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you with that. Can I have your good name please to check your reservation status?

USER: Thank you for accepting my request. I am Robert Robinson.

ASSISTANT: Ok, please be on hold for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry Robert Robinson, no reservation has found under your name to cancel.

USER: Ok, not an problem. Thank you for your information.

ASSISTANT: Thank you for choosing us, have a good day.