You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Katherine Taylor here.

ASSISTANT: How may I help you?

USER: I am looking for a direct flight from MCO to PHX.

ASSISTANT: Sure, may I know your travelling dates please?

USER: I want to fly on 12/31 and back on 01/02.

ASSISTANT: Taylor, no flights has been found on your request.

USER: Not an issue, thank you for your service.

ASSISTANT: Thank you for reaching us.