You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to change my reservation, can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: Mark Scott here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.