You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be of your assistance?

USER: I am Carol Thompson. I want to cancel my reservation due to heavy rainfall at my place, can you cancel my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a minute, I will get back to you with current status.

USER: Sure.

ASSISTANT: We found a reservation on your name and we cancelled it successfully.

USER: Thank you.

ASSISTANT: Thanks for reaching us.