You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, can you please let me know your name to check with the reservation status in our database?

USER: My reservation was done under the name Barbara Scott.

ASSISTANT: Please allow me 2-3 minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, Barbara Scott. Sorry, there is no active reservation found under your name to cancel.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.