You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, I am here to help you with that. Can you please share your name?

USER: Sure, my name is Margaret Walker.

ASSISTANT: Please allow me a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.