You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you out?

USER: Could you please cancel my recent reservation due to my health issue?

ASSISTANT: Sure, I am glad to help you. May I know your good name?

USER: My name is Eric Lee.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: Not a problem, thank you for checking.

ASSISTANT: Thank you for choosing us.