You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, no issues.

ASSISTANT: Sorry, can I know your name to re-check the details.

USER: My name is Nicole Williams.

ASSISTANT: Sorry, we didn't find any reservation on our database.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.