You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,.

USER: I am Jessica Taylor.

ASSISTANT: How can I assist you today?

USER: I need to cancel my recent reservation due to cancel of my trip with  relatives. Could you please help me?

ASSISTANT: Sure, please standby.

USER: Ok.

ASSISTANT: Sorry, we did not find any active reservation with your name to cancel.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for approaching us, hope to serve you again.