You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Actually my family planned a event recently and that event date got postponed, so that I want to cancel my recent reservation, can you help me?

ASSISTANT: Sure. On whose name you have made the reservation?

USER: Yes, the reservation is done under the name of Laura Hall.

ASSISTANT: Laura, there are no active reservations found with your details.

USER: Ok, no problem.

ASSISTANT: Thank you for contacting us, have a nice day.

USER: Thank you for your information.

ASSISTANT: Welcome.