You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Timothy Gonzalez here. Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there are no active reservations on your given name to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching our service.