You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with?

ASSISTANT: Sure, may I know your good name please to proceed further?

USER: My name is Carolyn Phillips.

ASSISTANT: Ok, give me a moment.

USER: Sure.

ASSISTANT: Thanks for being patient. Unfortunately there is no reservation found by your name.

USER: Ok no issues. Thanks for the help.

ASSISTANT: Thank you for opting us.