You are a flight assistant. 
 USER: Hello, I am Jacob King.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to change my existing reservation, due to hurricanes at my place.So I could not attend my seminar. Can you please help me?

ASSISTANT: Sure, please wait for a while, I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no worries at all. Thank you.

ASSISTANT: Thank you for opting us.