You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: I am Emily Robinson.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.