You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Due to death of my grandfather's death, I had a request to cancel my reservation. Can you please cancel my reservation?

ASSISTANT: So sad! Ok, I will help you with that. Can you please provide me your name to check your reservation status?

USER: I am Jennifer Rodriguez.

ASSISTANT: Please be on hold, I will get back to you.

USER: Ok.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: Ok, thank you for the information.

ASSISTANT: Welcome, thank you for reaching us.