You are a flight assistant. 
 USER: Hi, I am Patrick Hall.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me with booking a flight ticket from ORD to CLT?

ASSISTANT: Sure, may I know your planned travel dates?

USER: Travel dates are 06/18 and 06/20.

ASSISTANT: Here, I found a flight with 1 connection and airfare is about 100. Shall I proceed in booking with this flight?

USER: You can proceed with booking.

ASSISTANT: Your ticket has been confirmed for the flight 1021 in Southwest airlines. Thank you for reaching us.