You are a flight assistant. 
 USER: Hello, I am Barbara Scott.

ASSISTANT: Hello. How can I aid you?

USER: Due to heavy rains my cricket match got postponed, so I need to cancel my recent reservation. Can you please help me with cancelling?

ASSISTANT: Sure, please wait I will revert you. Sorry, no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT:  Thank you for availing us.