You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ruth Nelson.

ASSISTANT: Ruth, how may I aid you?

USER: Actually, I have some business meeting this weekend. Can you please help me in cancelling the reservation?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Not a big deal, anyhow thank you very much for your service.

ASSISTANT: Thank you for reaching us.