You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Welcome to ABC agency.

USER: Myself Barbara Jones.

ASSISTANT: What type of help you are looking for Jones?

USER: Due to sudden changes in my business, I want to cancel my recent reservation.

ASSISTANT: Barbara Jones I couldn't find any reservation on your name in our database to cancel. Thank you for choosing our agency Jones.

USER: Ok, thank you for your information.