You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you for the day?

USER: My name is Timothy Baker, can you help me to cancel the reservation I had done a week ago?

ASSISTANT: Sure, I am here to help you with this. Please hold for a while.

USER: Thank you for the positive response, I will wait.

ASSISTANT: There is no reservation found with your name in our database to cancel it.

USER: That is ok, thank you for assisting me.

ASSISTANT: Thank you for reaching us, have a safe journey.