You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I am Carolyn Martinez, currently I am staying in EWR an emergency to go San Francisco-SFO, can you help ma to make a reservation for me?

ASSISTANT: Ok, let me know your preferable dates to go.

USER: My preferable dates are 03/25 and 03/27.

ASSISTANT: Based on your information, we have a flight-1003 on Delta airline.

USER: You can proceed.

ASSISTANT: Ok, your ticket has been done with your name.

USER: Thanks for your help and great service.

ASSISTANT: Welcome Carolyn Martinez.