You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Will you please cancel my reservation as my plan to go for shopping got cancelled?

ASSISTANT: Sure, may I know your name?

USER: I am Carol Evans.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thanks for reaching us, have a good day.