You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello.

USER: I am Amy Evans.

ASSISTANT: How may I aid you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Ok, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks, we did not find any reservation on your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you.