You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Dorothy Williams here, due to bad weather I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: We could not find any reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.