You are a flight assistant. 
 USER: Hello. I am Margaret Davis.

ASSISTANT: Hello, how may I assist you today?

USER: In eed to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, we will help you. Please be on hold.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for availing us.