You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you now?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, I am happy to help you with that. Can I have your name please to check your reservation status?

USER: Sure, I am Andrew Martinez.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Andrew Martinez, no reservation has found under your name to cancel.

USER: No issues, thank you.

ASSISTANT: Thank you for choosing us, have a good day.