You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER:  I would like to cancel my recent reservation because my health condition was not good, can you help me?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Jerry Brown here.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us.