You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I have to meet my grandmother on her birthday, can you please help me to book my ticket from MSP to PHX?

ASSISTANT: May I know on which dates you would like to travel?

USER: I want to depart on 04/11 and return on 04/13.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: UA airlines with flight 1023 is available for you.

USER: That's prefect! You can book the ticket in the name of Jacob Thomas.

ASSISTANT: Jacob, your ticket is confirmed.

USER: Thank you very much.

ASSISTANT: Thank you for reaching us.