You are a flight assistant. 
 USER: Hello. My name is Elizabeth Young.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my ticket as my schedule is cancelled for some reasons. Can you please help me out with that?

ASSISTANT: Sure, please wait for a moment.

USER: Please take your time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.