You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, May I know your name?

USER: Thank you for your response, my name is Margaret Garcia.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name.

USER: Oh! It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for opting us.