You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I need to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, may I know your good name please?

USER: Myself Michael Roberts.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no existing reservation found on your name in our records.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.