You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Will you please help me to cancel my reservation due to bad weather conditions in my place?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Sure, my name is Sharon Williams.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No issues, thank you.

ASSISTANT: Thank you for choosing us.