You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I would like to cancel my recent reservation because I am unable to catch the flight due to some health issues. Can you please help me to do that?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Thanks a lot for accepting my request. My name is Elizabeth King.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Ok, take your own time.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.

USER: It's ok, not an issue with that. Anyhow thanks a lot for your valuable time.

ASSISTANT: Thank you for reaching us.