You are a flight assistant. 
 USER: Hi, I am Ashley Wright.

ASSISTANT: Hello, how can I assist you today?

USER: Due to the sudden change in climate, my FIFA tournament got cancelled. So I request you to cancel my existing reservation.

ASSISTANT: Sure, we are here to help you. Please wait a moment I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no worries at all. Thank you for your help.

ASSISTANT: Thanks for reaching us.