You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you please help me to cancel my reservation as my trip got cancelled?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please to check your reservation status?

USER: I am Dorothy Adams.

ASSISTANT: Please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Dorothy Adams, no reservation has been found on your name in our database.

USER: That's ok, thank you for your service.

ASSISTANT: Thank you for choosing us.