You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, we are happy to help you. Can you please let me know your good name?

USER: Jessica Phillips here.

ASSISTANT: Sorry, there is no active reservation on your name in our data.

USER: That's ok, thank you.

ASSISTANT: Thank you for opting us.