You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Stephanie Hill.

ASSISTANT: How can I aid you?

USER: I want to cancel my recent reservation, due to sudden demise of my grand mother. Could you please help me?

ASSISTANT: Sure, I can help you. We didnt found any reservation by this name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thanks for choosing us.