You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Ashley Young here. Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, that's what I am here. Please give me a moment. I will revert to you.

USER: Ok.

ASSISTANT: Thanks for waiting. There was no reservation found in airline data.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching our service.