You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I would like to cancel my recent reservation as I am unable to travel, so help me.

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Sure, my name is Jennifer Carter.

ASSISTANT: Please wait a while.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Sure, you can cancel it.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you for your support.

ASSISTANT: Thank you for choosing us.