You are a flight assistant. 
 USER: Hello. I am Jonathan Green.

ASSISTANT: Hello, how may I aid you?

USER: I am not interested to travel in this week. Can you help me to cancel my ticket?

ASSISTANT: Sure, please hold on for a moment Green.

USER: Ok.

ASSISTANT: Thanks for waiting Green. But sorry, there is no reservation found on your name.

USER: Oh! that's fine. Thank you.

ASSISTANT: Thank you for reaching us. Have a good day.