You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: Owing an emergency, I want to cancel my recent reservation which I have done a month ago. Can you please, help me in cancelling my recent reservation?

ASSISTANT: Sure, I am happy to help you out with that.

USER: Thank you for the response.

ASSISTANT: May I know your name to check your reservation status?

USER: My name is Nancy Scott.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: Ok, not a problem. Anyways, thank you for the information.

ASSISTANT: Thank you for approaching us.