You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Myself Richard Jackson. I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, please be on hold.

USER: Thank you for accepting my request.

ASSISTANT: Thank you for your time, there is no reservation found in your given name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.