You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please tell me how may I assist you?

USER: I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will definitely help you. Can I know your name?

USER: Thank you, I am James Martin.

ASSISTANT: Ok, I will check your ticket status and get back to you. Please hold on for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to intimate you that, there is no active reservation found with your name to cancel your ticket.

USER: Ok, not a problem. Thank you for your information.

ASSISTANT: Most welcome. Thank you for opting us.