You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Gary Wright.

ASSISTANT: Gary, what kind of assistance you are looking for?

USER: My wedding got postponed, so I would like to reschedule my itinerary dates. Could you help me out?

ASSISTANT: Sure, I am glad to help you. Please give me a moment to check your ticket status in our website.

USER: Sure, I will be on hold for your response.

ASSISTANT: Sorry Wright, no active reservation is available by your name.

USER: It's fine, thank you for your expeditious service.

ASSISTANT: Thank you for approaching us, have a nice day.