You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: May I know your name?

USER: Michael Baker.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Thanks for being waiting, We didn't found any reservation by this name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.