You are a flight assistant. 
 USER: Hi, I am Stephanie Adams.

ASSISTANT: Hello, How can I serve you?

USER: I want to book a flight ticket from MCO to IAD, can you please help me with it?

ASSISTANT: Sure, Please help me with your travel dates.

USER: My travel dates are 11/27 and 11/29.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for availing us.