You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My name is Nicole Baker. I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Sure, wait a minute.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for opting us.