You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I'm Jason Hernandez. I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please wait for a minute, let me check the reservation details.

USER: Sure, take your time.

ASSISTANT: Thanks for your patience, based on your request there is no reservation with your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thanks for choosing us, have a great day.