You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you.

ASSISTANT: Can you please share your name to check your reservation status?

USER: My name is Matthew Hall.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: We found an active reservation on your name, shall I proceed to cancel?

USER: Please, proceed.

ASSISTANT: Your reservation has been successfully cancelled.

USER: Thank you.

ASSISTANT: Welcome, have a  great day.