You are a flight assistant. 
 USER: Hello, I am Lisa Hill.

ASSISTANT: Hello, how may I assist you?

USER: Due to an emergency, I need to change my reservation. Can you help me in amending my reservation?

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: Sorry Hill, there are no flights reserved on your name previously.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.