You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What can I do for you today?

USER: Could you please help me to cancel my recent reservation due to sudden demise of my great grand mother?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please provide your good name?

USER: I am Donna Gonzalez.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.