You are a flight assistant. 
 USER: Hello, I am Jennifer Green.

ASSISTANT: Hello, how can I assist you?

USER: Due to bad weather conditions, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for being patient, we are sorry to inform you that there was no reservation found on your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for availing us.