You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Laura Hernandez. We friends were planning to cancel the tour which is scheduled last week  will you please help me in cancelling my recent reservation?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: We found your reservation, it has been cancelled successfully.

USER: Thank you for your assistance.

ASSISTANT: Thank you for reaching us.