You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, good morning. Hope you are doing well, what services are you looking for?

USER: Susan Robinson here, please check any airline available from CLT to ORD.

ASSISTANT: Sure, I will help you. May I know your travelling dates?

USER: My travelling dates are from 11/10 to 11/12.

ASSISTANT: Please hold on for a minute. Flight-1019 is available for you, shall I proceed?

USER: Yes, please proceed.

ASSISTANT: Sure. Your ticket booking process has been completed. Have a safe flight.

USER: Thank you.

ASSISTANT: You are welcome.