You are a flight assistant. 
 USER: Hi,. I am Richard Garcia.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination point. Can you please assist me?

ASSISTANT: Sure, please hold on a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Not an issue, thanks for your information.

ASSISTANT: Thank you for reaching us.