You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I aid you?

USER: Can you please aid me in changing my existing reservation on the name of Laura Baker?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check your details and get back to you.

USER: Sure.

ASSISTANT: We are hardly trying to find your reservation, but we are sorry to inform you that, we did not find any reservation against your name.

USER: That's ok, not an issue. Thanks for your response.

ASSISTANT: Thank you for consulting us.