You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, let me know your name please.

USER: My name is Gary Perez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: It's ok, thank you for the information.

ASSISTANT: Most welcome.