You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself William Carter.

ASSISTANT: How can I aid you today? I am here to help you William Carter.

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, please wait a moment while I check with that.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no active reserved ticket found on your name in our database.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for connecting us.