You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My reservation was done under the name Pamela Moore.

ASSISTANT: Sorry Moore, there is no reservation found as per your name to cancel it.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are welcome.