You are a flight assistant. 
 USER: Hello, Laura Gonzalez here.

ASSISTANT: Hello. How may I assist you?

USER: Due to my health issue, I need to cancel my reservation, can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Wait a moment.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation found under your name.

USER: No issues, thank you for your information.

ASSISTANT: Welcome, have a nice day.