You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to amend an existing reservation due to an emergency, can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name further process?

USER: Sure, my name is Ashley Rodriguez here.

ASSISTANT: Ok, wait for some time.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thanks for approaching us.