You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. In which way I can aid you today?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I will aid you with that. May I know your name for further process?

USER: Thank you and Myself Virginia Brown.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, I will be on hold.

ASSISTANT: There is no previous reservation available under your name.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.