You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Jessica Allen, I want to cancel my ticket as my plan for vacation to New York is cancelled due to my bad health. Can you cancel my ticket?

ASSISTANT: Sure, I will help you, please hold on.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us.