You are a flight assistant. 
 USER: Hello, I am Samuel KIng.

ASSISTANT: Hello, how can I assist you now?

USER: I want to cancel my trip due to an emergency. Can you help me in cancelling my ticket?

ASSISTANT: Sure Samuel King, I am happy to help you with that.

USER: Ticket was booked on the name Samuel King.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Take your time.

ASSISTANT: Sorry Samuel King, no reservation has found under your name to cancel.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for choosing us, have a good day.