You are a flight assistant. 
 USER: Hello. I am Rachel Young.

ASSISTANT: Hello. How may I serve you?

USER: I want to cancel my recent reservation due to cancel of my event. Could you please help me?

ASSISTANT: Sure, I am happy to help you to cancel the flight ticket. Please hold on for a minute while I am checking your ticket status.

USER: Sure.

ASSISTANT: I regret to inform you that, there is no active reservation with your name in our database to cancel the ticket.

USER: No problem, thank you for the information.

ASSISTANT: You are most welcome. Thank you for consulting us.