You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: Thank you and myself Jason Davis.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry  Jason Davis, there is no reservation on your name in our database.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.