You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation due to some issues in our family. Can you help me in cancelling the ticket?

ASSISTANT: Sure, may I know your name please?

USER: Yes, I am Emma Turner.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: That's fine, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.