You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Laura Evans.

ASSISTANT: How can I assist you today?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, will you please give me a moment?

USER: Take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, have a great day.