You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I can do that for you. Can you please tell me your name?

USER: My reservation was done under the name Kevin Allen.

ASSISTANT: Please wait, I will check your reservation status and get back to you.

USER: Sure, take your time.

ASSISTANT: Allen, I have not found any reservation under your name in our database.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are welcome and thank you very much for choosing us.