You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, May I know your name?

USER: I am Dorothy King.

ASSISTANT:  Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.