You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to change my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, may I know your name?

USER: My name is Mark Martinez.

ASSISTANT: Wait a minute. Let me check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry, there was no reservation found on your given name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.