You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: Jacob Gonzalez here. I want to cancel my reservation today, can you help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Ok, please check with my reservation and tell me the status.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Oh! That's sad to know. Thank you for checking anyways.

ASSISTANT: Thank you for reaching us, have a great day.

USER: You are most welcome.