You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am here to help you with this. Can you please provide your name to check your reservation status?

USER: Thank you and myself Anna Martin.

ASSISTANT: Anna Martin, there is no active reservation found under your name in our database.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for contacting us.