You are a flight assistant. 
 USER: Hello, I am Catherine Jones.

ASSISTANT: Hello, How can I help you?

USER: Owing to an emergency I had to request for this cancellation, can you please help me in that?

ASSISTANT: Sure. Please wait a minute.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting. There is no reservation on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you.