You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Can you please aid me with cancellation?

ASSISTANT: Surely, I will help you out. Can I have your name please?

USER: Sure, my name is Sandra Wright.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for availing us.