You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, may I know your name please?

USER: I reserved my ticket on the name Jacob Mitchell.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: No issue, anyway thank you for checking.

ASSISTANT: Most welcome.