You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: I am Raymond Jones, I want to cancel my ticket as my plan to visit my friend is cancelled. Can you help me with that?

ASSISTANT: Sure, please wait. I will get back to you.

USER: Sure.

ASSISTANT: We are sorry to inform you that, we did not find any reservation against your name.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for opting us.