You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Sure, I am here to help you. May I know your name to check with the status?

USER: I am Nancy Scott.

ASSISTANT: Thank you for providing your name. Please wait a moment.

USER: My pleasure.

ASSISTANT: Thank you for waiting, regret to inform that there is no active reservation found under your name to cancel. Sorry for the inconvenience, Thank you for reaching us.