You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation as I am not feeling well. Can you please help me with that?

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Brandon Davis.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for reaching us.