You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: On which name your ticket has been booked previously?

USER: My previous ticket is booked on the name Susan Hill.

ASSISTANT: Sorry, no reservation found on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.