You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My name is Anna Hernandez. I want to cancel my recent reservation due to heavy rainfall.

ASSISTANT: Sure, we are here to cancel your recent reservation. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: No problem, thank you for your help.

ASSISTANT: Thank you for reaching our service.