You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to change my existing reservation, due to sudden demise of my grand father. Can you please help me?

ASSISTANT: Sure, we are glad to help you. Please help me with your good name.

USER: My name is Mark Scott.

ASSISTANT: Please allow me a moment to check your status.

USER: Sure, take your own time.

ASSISTANT: Thanks for your time, unfortunately there is no active reservation on your name in our records.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for availing us.