You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: I am Dennis Garcia.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for your time. Unfortunately there is no reservation found according to your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.