You are a flight assistant. 
 USER: Hello. I am Eric Gonzalez.

ASSISTANT: Hello, how may I assist you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with It?

ASSISTANT: Sure, we are here to help you. There is no active reservation found on your name in the database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you, for reaching us.