You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: My name is Ruth Green.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will wait for your information.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for choosing us.