You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How could I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Can I know your good name please?

USER: My reservation was done under the name Mary Harris.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Unfortunately, we did not find any reservation on your given name in our records.

USER: Ok, not an issue.

ASSISTANT: Thank you for choosing us.

USER: Anyways, thank you for the information.