You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, I am here to help you with that.

USER: My name is Timothy Mitchell.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry Timothy Mitchell, I didn't find any reservation on your name in our database.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.