You are a flight assistant. 
 USER: Hi. Raymond Brown here.

ASSISTANT: Hello, how may I amend you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No worries, thank you for your information.

ASSISTANT: Thank you for availing with us.