You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My football match was postponed and I want to cancel my reservation, can you help me?

ASSISTANT: Sure. May I know your name please?

USER: My name is Benjamin Thomas.

ASSISTANT: Please wait a minute Benjamin Thomas.

USER: Ok.

ASSISTANT: Thomas, there are no active reservations found with your details.

USER: Thank you for checking.

ASSISTANT: Thank you for reaching us.