You are a flight assistant. 
 USER: Hello, I am Matthew Baker.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check with the reservation list and revert to you.

USER: Sure.

ASSISTANT: Thank you for your patience, we did not find any reservation on your specified name in our database.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for availing us.