You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: I want to cancel my reservation, due to the heavy rainfall from a couple of days.

ASSISTANT: Sure, let me check the status and revert you. May I know your name?

USER: My name is Justin Garcia.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We could not find any reservation on your name.

USER: That's ok.

ASSISTANT: Thank you for opting us.

USER: Thanks for your kind information.