You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Kimberly Smith here, Suddenly I am fallen sick I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we are glad to help you with cancellation. Please wait for a while, to check the status of your reservation and revert to you.

USER: Ok.

ASSISTANT: Thanks for being patient, there was no reservation found on your specified name to cancel it.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for contacting us.