You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best serve you today?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, we are glad to serve you.

USER: Thank you.

ASSISTANT: Before proceeding to cancel. May I know your name please?

USER: Frank Rodriguez here.

ASSISTANT: Sorry Frank Rodriguez, based on your name we haven't found any flight reservation in airline database.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thanks for contacting us.