You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?

ASSISTANT: Sure, I am here to help you with that, may I know your good name to proceed further?

USER: Myself Christine Wright.

ASSISTANT: Please wait for some time.

USER: Ok.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us.