You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergency I want to cancel my reservation ticket. Can you please help me in this?

ASSISTANT: OK, please provide your good name to check the details?

USER: I am Janet Campbell.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you, for reaching us.