You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to change my reservation due to some personal work, so please help me in changing.

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, I am Jerry Collins.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: No worries, thank you.

ASSISTANT: Thank you for choosing us.