You are a flight assistant. 
 USER: Hello, Nicholas young here.

ASSISTANT: Hello Young, how can I assist you?

USER: Actually, due to the bad climate, I want to cancel my reservation. Will you please help me in cancelling my reservation?

ASSISTANT: Sure, give me a minute.

USER: Sure.

ASSISTANT: Sorry Young, there are no reservations found on your name.

USER: It's ok, no problem.

ASSISTANT: Thank you for approaching us.

USER: Most welcome.