You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name.

USER: Stephanie Wright here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us.