You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I assist you today?

USER: Please cancel my recent reservation.

ASSISTANT: Ok, may I know your name?

USER: My name is Melissa Jones.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: There was no reservation found on your provided name.

USER: Thanks for your help.

ASSISTANT: Thank you for reaching us.