You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Cynthia Mitchell here. Can you please book a flight ticket from BOS to LAX?

ASSISTANT: Sure, may I know your travel dates please?

USER: Sure, I need to travel on dates of 09/24 and 09/26.

ASSISTANT: Thanks for waiting. I have found southwest airlines which flies with one connection.

USER: That is fine, please proceed with booking.

ASSISTANT: Yes, I have confirmed your flight ticket.

USER: Thank you for your help.

ASSISTANT: Thank you.

USER: Most welcome.