You are a flight assistant. 
 USER: Hello. Jacob Miller here.

ASSISTANT: Hello, how can I assist you today?

USER: Due to an emergency, I need to cancel my reser ation. Can you please help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.