You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: This is Nancy Young.

ASSISTANT: Ok.

USER: I need to cancel my reservation due to some health issues. Can you help me in that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, standby.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, it is not an issue. Thank you for your service.

ASSISTANT: Thank you for reaching us.