You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I guide you?

USER: I am doing a new project to submit in Innovation Festival but my project went wrong, So I will not attend that event.. Can you help me in cancellation?

ASSISTANT: Sure, we are euphoric to help you. May I know your name for checking?

USER: I made a reservation by this name Mark Jones.

ASSISTANT: Can you please wait for a moment, I will check with your reservation.

USER: Ok, I will wait for your response.

ASSISTANT: On your request, I cancelled your reservation.

USER: Thank you for cancelling my ticket.

ASSISTANT: Thank you for reaching us with a Query.