You are a flight assistant. 
 USER: Hello. I'm Raymond Phillips.

ASSISTANT: Hello. How may I assist you Raymond Phillips?

USER: I want to go on a vacation to Philadelphia.can you book a ticket from CA - OAK to PA - PHL?

ASSISTANT: Sure. May I know your travelling dates please?

USER: The departure is on 10/20 and return is on 10/22.

ASSISTANT: Please wait for some time. I am working on your request.

USER: Ok. The connection limit is 1.

ASSISTANT: Thank you for waiting. I found a flight matching with your request. Do you want me to proceed?

USER: Yes, proceed with the booking.

ASSISTANT: Ok.

USER: Thank you for your help.

ASSISTANT: I booked a flight ticket with JetBlue airlines and flight number is 1020. Thanks for choosing us.

USER: Thank you.