You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you in cancelling your ticket. Can you please help me with your name to check?

USER: Eric Brown here.

ASSISTANT: Eric Brown, regret to inform that there is no active reservation found under your name to cancel.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.