You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I would like to cancel my trip. Can you please cancel my reservation?

ASSISTANT: Sure, may I know your name please to check your reservation status?

USER: My name is Jonathan White.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Jonathan, no reservation has been found on your name in our records.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for choosing us.