You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me to cancel my reservation due to heavy rains at my place?

ASSISTANT: Sure. Tell me your name please?

USER: Sure, my name is Ronald King.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: No issues, thank you.

ASSISTANT: Thank you.