You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Emma Mitchell, I need to cancel my reservation as my schedule got cancelled. Can you please help me with that?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found with your name in our records.

USER: It's ok, anyway thank you for the information. It might not be properly at the time of booking.

ASSISTANT: May be. Thank you for approaching us.