You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me in changing my existing reservation, as my exam got postponed.

ASSISTANT: Sure, may I know your good name?

USER: I am Pamela Garcia.

ASSISTANT: Ok, please stay online.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you.