You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Edward Mitchell here.

ASSISTANT: How may I help you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Ok, I can help you. Will you please be on hold for a moment?

USER: Ok.

ASSISTANT: I am happy to tel you that, I found your ticket in our system data and cancelled your ticket successfully.

USER: Thank you for cancelling my ticket.

ASSISTANT: You are welcome. Thank you for reaching us.