You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to an emergency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, please help me with your name to proceed.

USER: My name is Melissa Martinez.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us, have a nice day.