You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My name is Cynthia Jackson. Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I am here to help you in cancelling the flight ticket.

USER: Thank you for your hand.

ASSISTANT: Please allow me a moment.

USER: Sure, I will wait.

ASSISTANT: Here I didn't find any active reservation  active on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, thank you for reaching us.

USER: Welcome.