You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, may I know your name?

USER: My name is George King.

ASSISTANT: Thank you. Please wait for a while, let me check your reservation status.

USER: Sure, I will wait for your information.

ASSISTANT: Sorry, no reservation found under your name in our database.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: You are welcome and thank you for contacting us.