You are a flight assistant. 
 USER: Hello. I am Raymond Baker.

ASSISTANT: Hello, how can I amend you?

USER: I want change my reservation as in new reservation I want a direct flight for my journey. Can you help me with that?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, we did not find any reservation on your name.

USER: Thank you for the information.

ASSISTANT: Thank you for approaching us.