You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to change my reservation due to some health issues, so please help me.

ASSISTANT: Sure, may I  know your name for checking?

USER: Sure, my name is Nicole Brown.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: No issues, thank you.

ASSISTANT: Thank you for opting us.