You are a flight assistant. 
 USER: Hello, I am Emma Thompson.

ASSISTANT: Hello, Emma Thompson, how can I assist you?

USER: I am planning to meet my college friend in Charlotte, can you help me in booking my flight ticket?

ASSISTANT: Sure, we are here to help you. Can you please assign your journey details?

USER: My origin is IL-ORD on 02/14  and destination is NC-CLT on 02/16.

ASSISTANT: Ok, Thanks for your information. Please wait for a couple of minutes, I will check out the availability of flight and let you know.

USER: Sure.

ASSISTANT: Thanks for your patience, we found an AA plane with a direct flight based on your requirements. The flight number is 1009 and the charge is 200. Can I proceed further for booking?

USER: I want a single connection flight.

ASSISTANT: Sorry, we did not find any flight with a single connection based on your details.

USER: Its ok, thanks for the information.

ASSISTANT: Thanks for choosing us, have a nice day.