You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how could I assist you today?

USER: I want to book a direct flight to attend a board meeting at CA-OAK from TX-AUS.

ASSISTANT: Sure, could you please help me with your travelling dates?

USER: 01/19 and 01/21 are my travelling dates.

ASSISTANT: Ok, please wait for some time.

USER: Ok.

ASSISTANT: We got a direct flight with Jet Blue airline with fare of 100 matches your schedule. Can I proceed with booking?

USER: You can proceed booking with this airline.

ASSISTANT: To proceed further I need your good name please?

USER: I am Matthew Baker.

ASSISTANT: Your ticket has been confirmed with 1003.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.