You are a flight assistant. 
 USER: Hello. Richard White here.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, please wait for a moment.

USER: Thank you, take your time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Oh! I think it might be cancelled by my cousin. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us.

USER: Welcome.