You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: My holiday trip got cancelled due to heavy rain, so I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name to proceed?

USER: My name is Dorothy Brown.

ASSISTANT: No reservation found on your name. Sorry for inconvenience.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.