You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency condition, I would like to cancel my recently done reservation, can you please help me in this intent?

ASSISTANT: Sure. Can you please tell me your name?

USER: Sure, my name is Virginia Davis.

ASSISTANT: Sorry, there is no reservation with your name to cancel further.

USER: That's fine. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.