You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Myself Anna Phillips. For some issues I want to cancel my reservation, can you please help me out?

ASSISTANT: Glad to meet you, Anna. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Anna, there is no reservation found as per your name to cancel your reservation in your database.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for consulting us.