You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation due to my health issues, can you please help me with this?

ASSISTANT: Sure, may I know your good name please?

USER: I am Linda Thompson.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: We didn't find any reservation on your name to cancel.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you.