You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Ashley Smith. I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, we are here to help you. Sorry, there is no activate reservation found on your name in our database.

USER: Not an issue. Thank you.

ASSISTANT: You are most welcome and thank you for consulting our agency.