You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: I am Samuel White. I would like to cancel my recent reservation due to heavy rainfall my golf event has been cancelled. Will you please help me with cancellation?

ASSISTANT: Sure. Please wait for a moment, I will check and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry, no reservation found with your name.

USER: Thank you for your kind service.

ASSISTANT: Thanks for choosing us.