You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Katherine Brown. i would like to book a flight ticket from OAK to PHL. Could you please take out some time in helping me with the booking process?

ASSISTANT: Sure, can I know your preferable dates?

USER: I am looking for a direct flight to board on 12/31 and return back on 01/02.

ASSISTANT: I found a flight 1003 of Hawaiian airlines matches with your preferences, can I proceed?

USER: Yes, you can proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: Thank you, have a good day.