You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I was looking for a direct flight from JFK to IAD, can you help me?

ASSISTANT: Sure, may I know your travel dates?

USER: I will be travelling from 10/11 to 10/13.

ASSISTANT: Can I have your good name please?

USER: Michelle Hill.

ASSISTANT: There are no flights available on those dates, Hill.

USER: Ok, no issues. Thank you for checking. Welcome.