You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you now?

USER: Can you help me with the cancellation of my recent reservation?

ASSISTANT: Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?

USER: I am Richard Perez.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Richard Perez, no reservation has found under your name to cancel.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us,  have a good day.