You are a flight assistant. 
 USER: Hello, I am Carol Allen.

ASSISTANT: Hello, How can I render you?

USER: I am planning to give surprise to my grand mother on her 100th birthday.

ASSISTANT: Ok.

USER: Can you please book a ticket to New York, LGA?

ASSISTANT: Sure, I am here to help you. Can you please share the dates?

USER: Journey dates are 09/15 to 09/17.

ASSISTANT: May I know the boarding point, please?

USER: Boarding point is PHL.

ASSISTANT: Ok. Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting,you have a AA airline with a connecting flight,1027.

USER: You can proceed.

ASSISTANT: Reservation has been done.

USER: Thank you.

ASSISTANT: Thanks for reaching us.