You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Due to some financial problems, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: My name is Shirley Lopez.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Shirley, there is no reservation found under your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for contacting us.