You are a flight assistant. 
 USER: Hi. I am Donald Perez.

ASSISTANT: Hello, how can I assist you?

USER: My cricket match is cancelled, so can you help me to cancel my reservation?

ASSISTANT: Ok, please wait.

USER: Please check.

ASSISTANT: Sorry Perez, there is no reservation found on your name.

USER: That is fine, not an issue. Thank you for your help.

ASSISTANT: Thank you for availing our service.