You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jason Hernandez. I am planning to cancel my recent reservation, due to financial issue.Can you please cancel my ticket?

ASSISTANT: Sure, I will help you. Please give me a moment.

USER: Sure, take your own time.

ASSISTANT: There is no reservation on your name.

USER: Thank you for helping me out.

ASSISTANT: Thanks for reaching us.