You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you today?

USER: My name is Richard Hernandez.

ASSISTANT: Ok.

USER: I want to change my existing reservation, can you please help?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: No worries, thank you for checking it.

ASSISTANT: Thank you for choosing us.