You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my reservation, can you help me out please?

ASSISTANT: Can you please provide me your name, so I can check in the records?

USER: Myself Cynthia Roberts.

ASSISTANT: Sorry Roberts, as per the records there is no reservation done on your name.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting our agency.

USER: Welcome.