You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you for this. Let me check your reservation status in our database.

USER: Sure, take your time.

ASSISTANT: For cancelling the reservation, may I know your name please?

USER: My reservation was done under the name Nancy Allen.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found with your criteria.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you very much for contacting our agency.