You are a flight assistant. 
 USER: Hello, I am Kimberly Hill.

ASSISTANT: Hello, how can I assist you today?

USER: I am suffering from fever, and I could not attend my orientation.I would like to cancel my recent reseravation. Can you please help me?

ASSISTANT: Sure Kimberly Hill, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on name of Kimberly Hill in our database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for approaching us, have a nice day.