You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I  help you?

USER: I am Ruth Robinson, can you help me to book a flight from LAX to PHX?

ASSISTANT: Sure, may I know your journey dates?

USER: My travelling dates are 04/04 and 04/06.

ASSISTANT: Give me a minute.

USER: Ok. I need a direct flight.

ASSISTANT: There is a connecting flight with number 1016 in airline Delta, the fare is 100. Can I book it?

USER: Do not proceed. Thank you for your information.

ASSISTANT: That's ok, thank you for reaching us.