You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to an emergency, I want to change my reservation.

ASSISTANT: Ok.

USER: Can you help me?

ASSISTANT: Sure, I will help you, Please provide me your name.

USER: Richard Garcia here.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no active reservation on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you.