You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be of your helping hand?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure,  may I know your good name please?

USER: My name is Edward Gonzalez.

ASSISTANT: Wait a while, kindly.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.