You are a flight assistant. 
 USER: Hello, Jennifer Robinson here.

ASSISTANT: Hello, how may I best assist you today?

USER: Due to heavy rain, match has been abonded. Can you please help me out in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you in cancellation. Please wait a moment.

USER: OK.

ASSISTANT: Thanks for waiting, we are regret to notify you that there is no reservation found on your name.

USER: OK, no issue. Thank you for the help.

ASSISTANT: Thanks for opting us, wish you a nice day.