You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you with that. Can you please mention your name for further process?

USER: Thank you. Please check the reservation with my name Susan Garcia.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, take your time.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Oh! It may  not be booked properly.  Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us.