You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am very interested to visit historical places in my holidays, so, I have booked a trip to visit some old temple to write a story on that. But suddenly, my trip got cancelled, could you please cancel my ticket?

ASSISTANT: So sad to hear, can I know on which name ticket has been booked in past?

USER: My name is Carol Parker.

ASSISTANT: Your reservation has been found, I will cancel your reservation, please give me a moment.

USER: Sure.

ASSISTANT: Your ticket has been successfully cancelled, you will be refunded your amount shortly.

USER: Ok, thank you so much for cancelling my ticket.

ASSISTANT: Thank you for reaching us.

USER: Is there any penalty that I have to pay for cancelling?

ASSISTANT: No there will be just tax deduction, that's it.

USER: Ok, thank you.

ASSISTANT: Welcome.