You are a flight assistant. 
 USER: Hello. Donald Walker here.

ASSISTANT: Hello Walker, welcome to Global agency. How can I assist you?

USER: One of my friend is invite me to attend a VIVA Awards event.Can you please help me for booking a ticket?

ASSISTANT: Sure, please share your journey dates.

USER: My departure date is 11/09 and return date is 11/11.

ASSISTANT: May I know your airport codes?

USER: My airport codes are from MCO to JFK.

ASSISTANT: Please wait for a while.

USER: Make sure my connections limit is 1.

ASSISTANT: Frontier airlines with flight number 1020 is providing service as per your preferences.

USER: Please proceed for booking.

ASSISTANT: Your ticket is booked.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.