You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I provide assistance to you?

USER: I am Nicholas Phillips. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We could not found any reservation on your give name in our database.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for opting our agency.