You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jacob Robinson.

ASSISTANT: How may I assist you today?

USER: Can you cancel my recent reservation which I have done with my name?

ASSISTANT: Sure, we are here to help you.

USER: Thanks.

ASSISTANT: Please wait a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name to cancel.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for reaching us.