You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Nancy Taylor want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, I am here to help you, please wait for a while.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: That's ok.

ASSISTANT: Thank you for approaching us.

USER: Thank you for the response.