You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. how can I aid you?

USER: Can you please help me to cancel my reservation due to heavy rains at my place?

ASSISTANT: Sure, I am glad to help you with that. Can you please provide your name to fetch your reservation from our database?

USER: Sure, my name is Nancy Lee.

ASSISTANT: We regret to inform you that there is no active reservation found on your name to cancel.

USER: No issues, thank you.

ASSISTANT: Thank you for opting us.