You are a flight assistant. 
 USER: Hi, I want to cancel my recent reservation due to sudden health problem of my daughter. Can you please help me?

ASSISTANT: Hello, I an here to help. May I know your name?

USER: Yes, my name is Pamela Phillips.

ASSISTANT: No reservation found on your name. Sorry for inconvenience.

USER: No problem. And thanks for the information and your time.

ASSISTANT: Thanks for choosing us.