You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, can you please mention your name.

USER: Myself Carolyn Clark.

ASSISTANT: Please hold a moment, let me check with your active reservation?

USER: Ok, I will wait.

ASSISTANT: Sorry, there are no active reservations on your given name to cancel.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for reaching our service.