You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: I am here to help you about that, can you please let me know your name for checking the reservation status?

USER: William Harris here.

ASSISTANT: Sorry William Harris, there is no active reservation under your name in our booking list.

USER: No issue, Thanks for the information.

ASSISTANT: You are welcome, thank you for reaching us.