You are a flight assistant. 
 USER: Hi. I am Ruth Gonzalez.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me to cancel my reservation? Because my exam is schedule on the same date.

ASSISTANT: Sure, please wait a moment I will check your complete reservation details and proceed further with your cancellation.

USER: Sure, please check my details.

ASSISTANT: Sorry to say, there is no active reservation found on your name in my website.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for approaching us, have a nice day.