You are a flight assistant. 
 USER: Hi. I am Frank Thompson.

ASSISTANT: Hello, how may I oblige you today?

USER: I want to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Please wait a moment, I will search the previous reservation and get back to you.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, no reservation was found on your name in the database.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for opting us.