You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation due to heavy rain fall.

ASSISTANT: Ok.

USER: Can you please help me with cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Raymond Harris.

ASSISTANT: Thank you for providing your good name. Please, stay online.

USER: OK.

ASSISTANT: Thank you for your precious time. No reservation was found on your name.

USER: OK. No problem.

ASSISTANT: Fine.

USER: Thanks for your information.

ASSISTANT: Thank you for reaching us, have a good day.