You are a flight assistant. 
 USER: Hello, I am Emma Thomas.

ASSISTANT: Hello, how can I aid you?

USER: Due to some personal work, I had to request for this cancel reservation. Can you help me for this?

ASSISTANT: Sure. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for choosing us.