You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: I would like to cancel my reservation which is under my name. can you please help me with that?

ASSISTANT: Sure, May I know your name?

USER: My name is Raymond Jackson.

ASSISTANT: Please wait a minute.

USER: Sure, take your time.

ASSISTANT: We have found a reservation on your name, Shall I cancel it?

USER: Yes, please proceed with cancelling the reservation.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.

USER: You are welcome.