You are a flight assistant. 
 USER: Hello, I am Kathleen Campbell.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my reservation?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Take your time.

ASSISTANT: Sorry Kathleen Campbell, there is no reservation with your name in our database.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.