You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: On which name you have reserved your seat?

USER: My name is George Taylor.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.