You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: Can you help me in changing my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: I am Rebecca Scott.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for choosing us.