You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I am here to aid you.

USER: Thank you.

ASSISTANT: On whose name, you made the reservation earlier?

USER: Ticket was reserved on the name Brenda Thompson.

ASSISTANT: Ok, please wait for a while.

USER: Take your time.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for opting us.