You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my reservation as my exams got cancelled due to bad weather. Can you help me with that?

ASSISTANT: Sure, may I know your name to check the reservation status and revert you?

USER: Thank you for considering my request, my name is Jason Miller.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: We could not find any reservation by the name you provided.

USER: Not an issue with that, it might be not booked properly. Anyways thank you for the information.

ASSISTANT: Thank you for picking us.