You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I aid you?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Ok. Sure, we are here to aid you. Let me know your name for checking the reservation.

USER: I am Brian Evans.

ASSISTANT: There is a reservation found on your name. Shall I proceed with your cancellation?

USER: Please proceed.

ASSISTANT: Cancellation of your ticket has been done,.

USER: Thank you so much.

ASSISTANT: Thank you for reaching us.