You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Thomas Hernandez, can you help me to book a flight to MSP from CLT?

ASSISTANT: Sure, I am happy to help you. May I know your travel dates to proceed further?

USER: My journey dates are 08/15 and 08/17.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Sorry, there are no flights in this route as per your travelling dates.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for reaching us.