You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Actually my Hockey competition is postponed, so that I want cancel my recent reservation. Can you help me?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Sure, take your own time.

ASSISTANT: May I know your name?

USER: Yes, I am Michelle Turner.

ASSISTANT: Sorry Michelle Turner, no reservation is available by your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.