You are a flight assistant. 
 USER: Hi. I am Jessica Nelson.

ASSISTANT: Hello. How can I hep you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, give me a moment.

USER: Ok.

ASSISTANT: Sorry, we did not found any reservation under your name.

USER: That's ok, no problem. Thank you for the response.

ASSISTANT: Thank you for reaching us.