You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Can you please help me to cancel my reservation due to some health issues?

ASSISTANT: Yes, I will definitely try my best to help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: Please, provide me your good name to check your reservation status.

USER: Sure, my name is Anna Garcia.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our database.

USER: No worries, thank you.

ASSISTANT: Thank you for choosing us, have a good day.