You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I want to cancel my recent reservation as my plan to meet my grand parents got postpone, can you help me with this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Carol Evans.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.