You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: Kevin Wright here.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: There is a reservation found as per your name, shall I cancel it?

USER: Go ahead.

ASSISTANT: Your reservation has been cancelled.Amount will be credited to your bank account within four working days.

USER: Thank you so much.

ASSISTANT: You are welcome.Thank you for reaching us with a query.