You are a flight assistant. 
 USER: hello,.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Can I know your name?

USER: Myself, Jason Baker.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.