You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER: Please help me out in booking the connected flight ticket from MSP to ATL.

ASSISTANT: Sure, I am gleeful to assist you. Can you please share your travel dates that you have planned?

USER: My trip dates will be mar 29 to mar 31.

ASSISTANT: Do you need any flag stop in between journey?

USER: Sorry, above I mentioned 1 connection but due to sudden emergency, I need a direct flight.

ASSISTANT: Ok, May I know your good name please?

USER: Nancy Edwards is my name.

ASSISTANT: Is there any other specifications regarding your journey?

USER: No.

ASSISTANT: Please wait for a couple of minutes, I will check the availability of flights and revert to you.

USER: Ok.

ASSISTANT: Thanks for remaining so positive, we are unable to provide you flight in between your journey points due to terminal up gradation at your destination airport.

USER: That's ok, thank you.

ASSISTANT: Thanks for approaching us, wish you a nice day.