You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure. Please wait for a moment.

USER: My name is Amanda Smith.

ASSISTANT: May I know your name please? I have searched online I have found your flight reservation and cancelled it.

USER: Thank you.

ASSISTANT: Thank you.