You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jason Young.

ASSISTANT: How may I lend a hand to?

USER: I need to cancel my reservation, can you help me out?

ASSISTANT: Jason Young, I am willing to help you for this. Let me check your reservation status in our database.

USER: Thank you and take your own time.

ASSISTANT: Jason Young sorry to intimate, no reservation is found with your criteria.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you very much for utilizing our agency.