You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: We friends were planning to cancel this tour which were made earlier, will you help me in thta?

ASSISTANT: Sure, I am here to help you. can you please help me with your name?

USER: Rachel Jones is my name.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for your precious time, there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.