You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I need to cancel my existing reservation, which is done recently. Can you please help me out?

ASSISTANT: Sure, will you please let me know your name?

USER: Thank you for considering my request. Myself Scott Martin.

ASSISTANT: Ok, please wait.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found active under your name.

USER: Not an issue, anyway thank you for the information.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your service.