You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name please?

USER: Amy Edwards here.

ASSISTANT: Yes, how can I help you?

USER: Due to Hurricane in Boston, I would like to change my reservation to other dates.

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Edward, there is no reservation found by your name.

USER: That's ok.

ASSISTANT: Thank you and have a nice day.

USER: Thank you for your information.