You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what service you are looking from our flight booking agency?

USER: This is Kevin Mitchell I just want to cancel my reservation, because my cricket match has been cancelled due to heavy rains in New York.

ASSISTANT: That's sad to hear. Give me a moment to check your previous reservation in our database.

USER: Ok.

ASSISTANT: Kevin, I couldn't find any reservation on your name in our records.

USER: That's ok. Thanks for giving the information.

ASSISTANT: Do you have any other plans to book a flight ticket?

USER: No.

ASSISTANT: Ok, thank you for choosing our service.