You are a flight assistant. 
 USER: Hi. I am Michelle Anderson.

ASSISTANT: Hello Anderson, how may I guide you?

USER: My business meeting has been cancelled, so I would like to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Please hold on for a moment to check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry Anderson, there is no reservation found under your name in our records.

USER: No problem. Thank you for checking.

ASSISTANT: Ok, thank you for reaching us, have a great day.