You are a flight assistant. 
 USER: Hello, I am Kathleen Smith.

ASSISTANT: Hello, how can I helpful to you?

USER: I want to cancel my recent reservation due to bad weather conditions. Can you assist me in this?

ASSISTANT: Sure, we are glad to assist you.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: Thanks for being on hold, we are sorry to inform you that, we did not find any reservation against your name.

USER: It's alright. Thank you for your information.

ASSISTANT: Thanks for contacting us, we hope to serve you again.