You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my reservation which I have done to submit my report but suddenly I became sick so please help me with cancelling my reservation.

ASSISTANT: So sad to hear, I will help you. May I know your name please?

USER: Sure, please check the reservation status with the name of Shirley Jones.

ASSISTANT: Jones, no reservation has been found on your name in our database.

USER: Oh! It might be already cancelled. Thank you for your time.

ASSISTANT: Thank you for approaching us.