You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I need to amend my reservation due to some tornado, can you help me out?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: Myself Kathleen Garcia.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure, I will be standby for your update.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: We hardly tried to find your reservation but no reservation has been found with your name in our reservation list.

USER: That's ok, not an issue. I will check my emails about this concern.

ASSISTANT: Thank you for reaching us with a query.