You are a flight assistant. 
 USER: Hello. Owing to an emergency, I need to cancel my reservation.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: May I know your good name please?

USER: I am Jessica Evans.

ASSISTANT: Ok. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: It's ok. Thank you.

ASSISTANT: Thank you.