You are a flight assistant. 
 USER: Hello, I am Jason Jackson.

ASSISTANT: Hello, how can I address you Jason Jackson?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, I will help you. Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation on your name and it has been cancelled successfully.

USER: Ok, thank you.

ASSISTANT: Thank you for consulting us.

USER: Thanks for your service.