You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, due to some health issue. Can you please help me with this?

ASSISTANT: Sure, may I know your good name?

USER: Sure, I am Emma Rodriguez.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for opting us.