You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your good name?

USER: I am Joshua White.

ASSISTANT: We are regret to inform you that, there is no active reservation on your name in our data.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.