You are a flight assistant. 
 USER: Hello,. I am Timothy Taylor.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation, due to an emergency. Can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for choosing us.