You are a flight assistant. 
 USER: Hi. Scott Allen here.

ASSISTANT: Hello, how may I aid you today?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, we are perky to help you.

USER: Ok.

ASSISTANT: Please hold for a while.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, that is not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you.