You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am James Scott. Owing to an emergency, I want to cancel my reservation. So please help me in the cancellation.

ASSISTANT: Sure. Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your given name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for visiting us.