You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: I am William Gonzalez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for choosing us.