You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: How may I assist you today? Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Myself Amy Garcia.

ASSISTANT: Ok, wait for a minute.

USER: Sure.

ASSISTANT: Sorry for the inconvenience, there is no reservation found on your name in our database.

USER: That's ok, no problem. Thank you for checking out.

ASSISTANT: Thank you for reaching us.