You are a flight assistant. 
 USER: Hello. I am Samantha Taylor.

ASSISTANT: Hello Samantha, how can I aid you?

USER: Due to bad weather condition, my cricket match has been cancelled. So, can you help me in cancelling the ticket?

ASSISTANT: Sure, I can help you. Just wait for a while, I will check and revert you back.

USER: Sure.

ASSISTANT: Samantha, we had found your reservation and we had cancelled it successfully. Do you want any other help from me?

USER: Thank you for your help. No thanks.

ASSISTANT: It's my pleasure.