You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I just want to cancel my recent reservation, due to my exams has been cancelled. Can you please help me with cancellation?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: Sure, my name is Justin Scott.

ASSISTANT: Please allow me a moment to check for the status.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.