You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, What can I do for you?

USER: Due to an emergency I need to cancel my reservation. Can you help me in cancelling reservation?

ASSISTANT: Sure, May I know your name?

USER: Jerry Scott is my name.

ASSISTANT: We are unable to find any reservation on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for opting us.