You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me to cancel my recent reservation as my plan to meet my grand parents got postponed due to my health issues?

ASSISTANT: May I know your name?

USER: I made a reservation by this name Edward Gonzalez.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Welcome Edward Gonzalez.