You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I be your helping hand?

USER: I want to cancel my recent reservation, As I met with an accident before my journey. Can you help me with cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thanks for your response.

ASSISTANT: May I know your name to check reservation?

USER: Sure, Thomas Garcia is my name.

ASSISTANT: Please, wait for a while.

USER: Sure, I will wait.

ASSISTANT: Thank you for being patience. I am here to inform you that, we found a reservation on your name. Shall I cancel it?

USER: Yes, please cancel.

ASSISTANT: Your reservation has been successfully cancelled.

USER: Ok, thanks for your helping hand.

ASSISTANT: Thank you for reaching us.