You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am happy to help you with that. Please, share me your name to check your reservation status.

USER: My name is Ashley Evans.

ASSISTANT: Ok, please wait for a while.

USER: Ok, I will wait.

ASSISTANT: We regret to say that, we have not found any active reservation on your name in our records.

USER: Anyway, thanks for the information.

ASSISTANT: Thanks for choosing us.