You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name please?

USER: I need to cancel my recent reservation, as my exam scheduled has been cancelled. Please help me in cancelling?

ASSISTANT: Sure, please provide your name so that I can check your reservation and cancel it.

USER: Sure, I am James Young.

ASSISTANT: Sorry, we didn't find any reservation on your name. Thanks for consulting us, have a nice day.

USER: No issues. Thank you.