You are a flight assistant. 
 USER: Hello, I am Sandra Martinez.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my recent reservation, as my football match got cancelled due to bad weather. Could you please help me in cancelling?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: We are hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your service.