You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: I am here to help you. Meanwhile may I know your name?

USER: Amanda Turner here.

ASSISTANT: Ok, please wait for a while I will check and let you know about your reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting. I have found your reservation, Shall I proceed with cancelling your reservation?

USER: Ok, proceed please. Thanks for your information.

ASSISTANT: Ok, your ticket is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.