You are a flight assistant. 
 USER: Hi. I am Paul Edwards.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please hold for a moment.

USER: Ok.

ASSISTANT: we found a reservation on your name, shall I proceed with the cancellation?

USER:  Sure, You can move further for cancellation.

ASSISTANT: Your recent reservation has cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.