You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I'm Sharon Green. Due to heavy rains in my location, I want to quit my journey. Can you please cancel my reservation?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Sure.

ASSISTANT: Sharon, there is no reservation found under your name.

USER: That's ok, thank you for your service.

ASSISTANT: You are welcome. Thank you for contacting us.