You are a flight assistant. 
 USER: Hello, I am Amy Clark.

ASSISTANT: Hello. How can I serve you?

USER: Can you help me cancel my reservation due to bad weather at my place?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Sure.

ASSISTANT: Thanks for being waiting. We didn't found any reservation by this name.

USER: Ok, thank you for your response.

ASSISTANT: Thank you for contacting us.