You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be there for you?

USER: Can you please change my reservation, due to an emergency?

ASSISTANT: Sure, will you please let me know your name?

USER: My name is Ashley Taylor.

ASSISTANT: Ok, let me check the current status and revert you.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name in our data base.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for picking us.