You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Sure, I need your name to cancel your reservation.

USER: My name is Nicole Williams.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No worries, thank you for your information.

ASSISTANT: Thank you for reaching us.