You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, l will help you. May I know your good name?

USER: I am Benjamin Turner.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us.