You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Jason Wilson. I would like to change my reservation as I am going to my hometown, can you please help me out?

ASSISTANT: Sure, I will help on that. Will you please give me a moment?

USER: Thank you.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok no problem, thank you for your services.