You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my reservation due to my ill health. Can you please help me with that?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Kenneth Wilson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Not an issue with that, anyways thank you for the information.

ASSISTANT: Thank you for choosing us.