You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: I am here to help you with your concern. May I know your name to check with the status?

USER: I am Mark Martinez.

ASSISTANT: Thank you for sharing your name. Please bear with me for 2-3 minutes while I check with the status.

USER: Sure.

ASSISTANT: Thank you for waiting. Mark Martinez, regret to inform that there is no active reservation found under your name to cancel.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching our agency.