You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I address you?

USER: Can you please cancel my reservation, due to an emergency?

ASSISTANT: Sure, please provide your name to fetch from our database.

USER: My name is Joshua Clark.

ASSISTANT: We regret to inform you that there is no active reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for contacting us.