You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Owing to an emergency, I want to change my reservation. Can you please help me with that?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: I am Cynthia Thomas.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.