You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I am Jessica Jackson. Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Jessica Jackson, we haven't found any reservation under your name in our database.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.