You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: My mother suddenly got sick, I want to join her in hospital in an emergency with in my city premises. So I want to cancel my flight ticket on the name of Anna Davis. Can you please help me with cancelling the flight ticket?

ASSISTANT: Sure, I will help you with this emergency condition.

USER: Thank you for noting my concern.

ASSISTANT: Please wait for a moment and I will get back to you with your reservation details that whether your reservation has their or not.

USER: Sure, take your time and please cancel my ticket.

ASSISTANT: Ok. Sorry Anna, there is no reservation found as per your name to cancel your any reservation that has been done on your name.

USER: Ok, it might not be confirmed at the time of booking from your agency.

ASSISTANT: Thank you for reaching us and have a great day.

USER: I appreciate your service, thank you.

ASSISTANT: You are welcome.

USER: You are most welcome.