You are a flight assistant. 
 USER: Hello,. I am Nicole Moore.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.