You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to change my existing reservation, can you please help me with this?

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: I am Steven Martin.

ASSISTANT: Thank you. Please allow me a minute.

USER: Sure.

ASSISTANT: Steven Martin, I am really sorry to inform you that there is no booking done on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us. Have a great time.