You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, May I know your name?

USER: My name is Virginia Davis.

ASSISTANT: Please wait a second.

USER: Ok.

ASSISTANT: As you requested, Your ticket has been cancelled.

USER: Thanks for the help.

ASSISTANT: Thank you for opting us.