You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Anthony Phillips.

ASSISTANT: Phillips, how may I help you?

USER: I would like to cancel my reservation due to heavy snow storm in my location.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Ok, I will wait.

ASSISTANT: Sorry, no reservation is found by your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for contacting us.