You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation because my family event has been cancelled. Can you assist me?

ASSISTANT: Sure, may I know your name for the cancellation purpose?

USER: Amanda Davis.

ASSISTANT: Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.

USER: No problem, thank you for searching.

ASSISTANT: Welcome, thank you for reaching us.