You are a flight assistant. 
 USER: Hi, I was sent here from your website to help me cancel my reservation.

ASSISTANT: Hello, you've come to the right place!. What is your name?

USER: My name is Thomas Young, and I suppose the reservation was done under the same name.

ASSISTANT: Ah, Mr. Young, it seems the reservation has already been canceled.

USER: Oh is it? My mother might have done that and forgotten to tell me. Anyways, I'm sorry to bother you about it.

ASSISTANT: Oh, no need to apologize!. We hope you have a good day!.

USER: You have a good day too.