You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you please cancel my reservation, due to cancel of my trip with friends?

ASSISTANT: I am glad to help you with your concern. May I know your name to check with the status?

USER: Thank you and my name is Samantha Allen.

ASSISTANT: Thank you for sharing your name. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.