You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Can I know your name please?

USER: My name is Susan Scott.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us, have a good day.