You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Pamela Taylor, I want to cancel my reservation, can you please help me to cancel my reservation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: We found a recent reservation on your name to cancel.

USER: Ok, please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you so much.

ASSISTANT: Thank you for approaching us, have a good day.