You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Gregory Martinez here.

ASSISTANT: How may I help you?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you. Please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time. We found a reservation in your name and it has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for availing with us.