You are a flight assistant. 
 USER: hI.

ASSISTANT: Hello. How can I assist you?

USER: Please cancel my reservation?

ASSISTANT: Sure, can I know your name please?

USER: Myself Elizabeth Young.

ASSISTANT: Ok, wait a moment please.

USER: Ok, fine.

ASSISTANT: Sorry Young, there is no reservation found on your name.

USER: Ok, fine thank you for checking.

ASSISTANT: Thank you for approaching us.