You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER:  I want to cancel my recent reservation due to the ongoing tornado at my destination.

ASSISTANT: Ok, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Charles Edwards.

ASSISTANT: Please, wait a while.

USER: Sure.

ASSISTANT: I ma happy to inform you that, there is a reservation found on your name. Shall I cancel it?

USER: Please proceed to cancel.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you.