You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you at this moment?

USER: Can you help me to change my reservation?

ASSISTANT: Sure, I am happy to help you with that. Ok, may I know your name?

USER: My name is Virginia Clark.

ASSISTANT: Ok, wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.