You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, I am blissful to help you. May I know your good name please?

USER: My name is Scott Harris.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, we are sorry to say that no reservation was found in our database on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for opting us, have a good day.

USER: Thanks for the help.