You are a flight assistant. 
 USER: Hello, I am Ashley Taylor.

ASSISTANT: Hello, how can I be your helping hand at present?

USER: I want to cancel my recent reservation due to some technical issues. Will you aid me in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thanks.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for availing our service.