You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. I hope you are good today, how can I help you?

USER: James Gonzalez here, please cancel my previously booked ticket, as budget was very high for our planned trip and budget is not got arranged, so can you please cancel my ticket?

ASSISTANT: Sure, please wait a while, I will check and inform you.

USER: Sure.

ASSISTANT: There is no reservation on your name, I think so you have given wrong name while reservation.

USER: Don't know. Any way, thank you for checking.

ASSISTANT: Do you want to know anything else?

USER: Not yet.

ASSISTANT: Thanks for utilizing our services.

USER: Welcome.

ASSISTANT: Have a nice day.