You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Shirley Lopez here.

ASSISTANT: How can I help you today?

USER: Due to some bad weather condition, I am planning to cancel my recent reserved ticket.

ASSISTANT: Sure. I am very glad to help you.

USER: Thank you.

ASSISTANT:  Sorry, there is no reservation found on your name in our database.

USER: No problem, Thank you for your support.

ASSISTANT: Thank you for connecting with our service.