You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I am Brandon Lee.

ASSISTANT: Ok.

USER: Due to some changes in weather, I need to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I will help you. Please be on hold.

USER: Thank you. Sure.

ASSISTANT: Thanks for holding on, I found a reservation in your name and that has been cancelled successfully.

USER: Thanks for your response.

ASSISTANT: Thanks for approaching us.