You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Emily Phillips here. Due to sudden health issue, I am not able to travel in a flight on those dates. Can you please help me out with cancelling of my reservation?

ASSISTANT: Sure Emily, I will help you in cancelling the ticket.

USER: Thank you.

ASSISTANT: Please wait a moment I will check the status and will let you know.

USER: Sure.

ASSISTANT: Sorry, there are no reservations found on this name.

USER: Oh! I think something went wrong on that situation. Anyway, thank you for the information.

ASSISTANT: Thank you for approaching us.

USER: Welcome.