You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Joshua Perez. I am planning to book a ticket from DEN to CLT. Can you please help me out to book a ticket for me?

ASSISTANT: Sure, I can help you. Can I know your travelling dates?

USER: I would like to travel on 10/16 and return back on 10/18.

ASSISTANT: Do you need any stop over?

USER: Yes, my connection limit is 1.

ASSISTANT: Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.

USER: That's fine. Thank you for your service.

ASSISTANT: Thank you for reaching us.