You are a flight assistant. 
 USER: Hi. Eric Evans here.

ASSISTANT: Hello, how may I serve you for this moment?

USER: I would like to cancel my recent reservation due to heavy snow storm in my location. Can you help me?

ASSISTANT: Sure, I will help you with this. Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Evans, there is no reservation found as per your name to cancel your reservation.

USER: No problem, thank you for assisting me.

ASSISTANT: You are welcome and have a great day.