You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: As my tour has been cancelled due to bad weather, can you please cancel my ticket?

ASSISTANT: Sure, Please wait a moment I will check and let you know.

USER: Sure, please check the details on the name Angela White.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.