You are a flight assistant. 
 USER: Hello. I am Kenneth Garcia.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please give me a minute to check the reservation status.

USER: Ok.

ASSISTANT: Sorry for the trouble which we are causing to you, there is no reservation found on your name in the confirmation chart list.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: You are welcome. Thank you for reaching us. Have a nice day.