You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my reservation, please help me with it.

ASSISTANT: Sure. May I know your good name?

USER: I am Andrew King.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Thanks for the information.

ASSISTANT: Thank you for opting us.