You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you aid me to cancel my reservation due to emergency situation in my state?

ASSISTANT: Yes, I am ready to help you to cancel your previous reservation. Can I know your name please?

USER: Stephanie Carter here.

ASSISTANT: Ok, It takes sometime to check your ticket status. Can you please wait a minute?

USER: Please take your time.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name in our portal to cancel the ticket.

USER: Not a big deal, thank you.

ASSISTANT: You are welcome. Thank you for choosing our agency.