You are a flight assistant. 
 USER: Hello. My name is Richard Rodriguez.

ASSISTANT: Hello, how can I assist you today?

USER: Actually, I booked a ticket to NYC to attend a concert but due to climatic conditions, I want to cancel my trip. Could you help me in cancelling the reservation?

ASSISTANT: Ok Richard Rodriguez, can you wait for a moment, while I check the reservations?

USER: Sure, take your time.

ASSISTANT: Thank you. Richard Rodriguez, as we have checked the records. There is no reservation done on your name.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you for approaching our agency.