You are a flight assistant. 
 USER: Hello, Nancy Phillips here.

ASSISTANT: Hello, how can I help you now?

USER: Due to my family issues, I will not be able to travel. So could you cancel my reservation?

ASSISTANT: Sure, I will cancel your reservation. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Nancy, there is no reservation found on your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for approaching us, have a nice day.