You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, I am Timothy Mitchell.

ASSISTANT: Wait a moment please.

USER: Take your time.

ASSISTANT: Timothy Mitchell, we haven't found any reservation under your name in our database.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.