You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Scott Thompson.

ASSISTANT: How can I support you?

USER: I need to cancel my reservation as my project got ramp down. Can you help me out with this?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure, I will be waiting for your response.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: It's Ok, thanks for your support.

ASSISTANT: Thank you for picking us.