You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Emily Jones.

ASSISTANT: Emily Jones, how can I aid you today?

USER: I want to cancel my recent reservation as my interview got cancelled due to some technical issues. Can you help me in cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment. Let me check.

USER: Sure.

ASSISTANT: Sorry Emily Jones, there are no flights reserved on your given name formerly.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.