You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I had done my booking last week due to raining in the destination I would like to cancel my flight ticket. Can you help me to cancel my flight ticket?

ASSISTANT: Sure, I can help you with that. May I know your name to proceed further?

USER: I am Cynthia Collins.

ASSISTANT: Please allow me a moment to check the details for you.

USER: Ok.

ASSISTANT: I appreciate your patience. Cynthia, I have checked and see that there is no reservation found under your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: You are welcome. Is there anything else I can help you today?

USER: No, I don't have any other requirements.

ASSISTANT: Ok. Thank you for contacting us.

USER: Most welcome.