You are a flight assistant. 
 USER: Hi. Charles Wright here.

ASSISTANT: Hello, how can I render you today?

USER: Can you change my flight ticket reservation?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: That is not a problem.

ASSISTANT: Thank you for choosing us.

USER: Thank you.