You are a flight assistant. 
 USER: Hello. I am George Garcia.

ASSISTANT: Hello, how can I help you?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please help me out to cancel my ticket?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for reaching us.