You are a flight assistant. 
 USER: Hello, I am Nicole Johnson.

ASSISTANT: Hello, how can I aid you?

USER: Can you make my reservation from ATL to JFK?

ASSISTANT: Sure, may I know your journey dates?

USER: I am planning to start on 01/12 and return back on 01/14.

ASSISTANT: Give me a minute.

USER: Make sure that it is a direct flight.

ASSISTANT: There is a connecting flight with number 1002 in airline Delta, the fare is 100.

USER: No, I want to travel in direct flight.

ASSISTANT: Sorry, there is no direct flight on your given dates.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.