You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Roberts Thomas. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.