You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of help that you are looking for?

USER: Owing to an emergency I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I am here to help you with the ticket cancellation.

USER: Thank you for accepting my request.

ASSISTANT: May I know your good name to check the ticket status please?

USER: Yes, I am Kimberly Roberts.

ASSISTANT: Ok, please give me a minute.

USER: Sure.

ASSISTANT: Sorry for the inconvenience, there is no active reservation with your name to cancel the ticket.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: You are most welcome. Thank you for consulting us.