You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my reservation due to my planed trip got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, will you mention the name for checking the reservation?

USER: Sure, please check the reservation with my name Jeffrey Taylor.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! It may not be booked properly due to server issue.

ASSISTANT: Thanks for reaching us, have a great day.

USER: Anyway, thank you for your time.