You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what sort of help are you seeking from us?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can I have your name, please?

USER: Mary Adams here.

ASSISTANT: Thanks for your name, please standby.

USER: Ok.

ASSISTANT: Thanks for your time, we are sorry to say that no reservation was found on your name in our database.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for consulting us.