You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am happy to help you. Could you please tell me your full name?

USER: Amanda Allen here.

ASSISTANT: Sorry to intimate you that, I haven't found any reservation with your name.

USER: No problem, thanks for your information.

ASSISTANT: You are welcome. Thank you for choosing us.