You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I help you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I will assist you. May I know your name please?

USER: My name is Roberts Hernandez.

ASSISTANT: Please be on hold.

USER: OK.

ASSISTANT: Sorry, we did not find any reservation in your name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting our service. Hope to serve you again.

USER: Thanks for the help.