You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service today?

USER: Owning to an emergency I want to change my existing reservation. Can you please help me with this?

ASSISTANT: May I know your name please?

USER: Sure, I am Shirley Hill.

ASSISTANT: I am sorry no reservation found on your name.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for choosing us.