You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you for the day?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: Kathleen Evans here.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name in our database.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for availing us.