You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, may I know your name.

USER: My name is Kenneth Adams.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: we found a reservation with your name. Can I proceed with cancellation?

USER: Yes, please proceed.

ASSISTANT: your cancellation is done.

USER: Thank you.

ASSISTANT: Thanks for reaching us, have a good day.