You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Yes, can you help me to cancel my existing reservation which I had done on the name James Phillips?

ASSISTANT: Please wait a moment while I check.

USER: Ok, take your time.

ASSISTANT: Sorry James Phillips, there is no reservation been found on your name.

USER: That's ok, no problem. Thank you for your response.

ASSISTANT: Thank you for connecting with our agency.