You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I abet you?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination place. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Let me check the status and revert you. May I know your name?

USER: Sure, Richard Allen is my name.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, not a problem. I think my friend had cancelled it before me.

ASSISTANT: Thank you for reaching us.

USER: Anyway, thanks for your effort in searching my ticket status.