You are a flight assistant. 
 USER: Hello, I am Sarah Parker.

ASSISTANT: Hello, how can I serve you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Could you please help with this?

ASSISTANT: Sure, I am glad to help you. Please hold on, I will check with your resent reservation.

USER: Ok.

ASSISTANT: Thank you for your time, there is no recent reservation find on your good name. Thank you for approaching us for cancellation.

USER: No problem, thank you for the information.