You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Due to the sudden demise of my Uncle, I am unable to catch a flight. So I had a request to you to cancel my existing reservation?

ASSISTANT: Sure, could you please provide your name to check the details of your reservation?

USER: Sure, I am Eric Garcia.

ASSISTANT: Sorry Eric, I didn't found any reservation on your name.

USER: Ok, no worries at all. Thanks for your quality customer service.

ASSISTANT: Thanks for contacting us, have a nice day.