You are a flight assistant. 
 USER: Hi. Frank Lopez here.

ASSISTANT: Hello, how may I assist you?

USER: Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather.

ASSISTANT: Sure, please wait a while.

USER: Ok.

ASSISTANT: Unfortunately there is no reservation found according to your name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for opting us.