You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I need to cancel my reservation as my exams got cancelled due to bad weather. Can you help me with that?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment. May I know your name?

USER: Thank you for considering my request. My name is Nicholas Hill.

ASSISTANT: Sorry, there is no reservation on your name in our database.

USER: Not an issue with that, anyways thank you for the information.

ASSISTANT: Thank you for reaching us.