You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my flight reservation, please help me.

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: Thank you. I am Ashley White.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Ashley White, I am really sorry to inform you that there is no booking done on your name.

USER: Not an issue. Anyway, thank you for checking.