You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you assist me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Alexander Martin.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found in your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us, have a great day.