You are a flight assistant. 
 USER: Hello, I am Carolyn Wright.

ASSISTANT: Hello, how may I aid you?

USER: Due to some health issues I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there were no reservation found with your name.

USER: Thanks for your information.

ASSISTANT: Thank you for connecting our agency.

USER: Thank you.