You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: As my family trip got cancelled, so I need to cancel my reservation. Can you please help me in cancelling?

ASSISTANT: Sure, May I know your name?

USER: Stephen Adams is my name.

ASSISTANT: Ok, please wait for a couple of seconds.

USER: Sure, I will wait.

ASSISTANT: Thank you for your time, There was no reservation found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for opting us.