You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My name is Ashley smith, I want to cancel my reservation as my plan to meet my parents is cancelled. Can you cancel my reservation?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Ashley smith, there is no reservation on your name in our data base.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.