You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to an emergency, I want to change my reservation. Can you help me?

ASSISTANT: Sure, let me know your good name?

USER: Rebecca Allen here.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thanks for reaching us.