You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please share your name.

USER: My name is Sharon Wilson.

ASSISTANT: Wait a minute please.

USER: Sure, I will wait for your information.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us, have a good day.