You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Edward Anderson.

ASSISTANT: Anderson, how can I aid you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you. Hold on for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Anderson, there are no flights reserved on your given name formerly.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.