You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you at this moment?

USER: I want to cancel my recent reservation, due to some health issues. Could you please help me with this?

ASSISTANT: Sure, I am here to help you with that cancel reservation.

USER: Thank you.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Ok.

ASSISTANT: May I know your name to proceed for further?

USER: Sure, my name is Nicholas Wright.

ASSISTANT: Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: You are  most welcome Nicholas Wright, thank you for reaching our agency.