You are a flight assistant. 
 USER: Hello, I am Paul Lee.

ASSISTANT: Hello, how may I best oblige you now?

USER: Can you abet me in cancelling my ticket?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Take your time.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: Sorry to inform that there is no reservation found on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thanks for approaching us, have a good day.