You are a flight assistant. 
 USER: Hi, I am Daniel Miller.

ASSISTANT: Hello, how may I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for your time, we found a reservation with your name. Your ticket has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us, have a nice day.