You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, I am here to help you. Can you please mention with your name please?

USER: Sure, myself Paul Hill.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Hill, there is no reservation found as per your name to cancel any reservation.

USER: Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.

ASSISTANT: Ok, it might be, thank you for contacting us.

USER: Most welcome.