You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I render you?

USER: I am Scott Evans. I want to change my reservation due to my personal problem, help me in changing my reservation.

ASSISTANT: Sure. Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Its ok, thank you.

ASSISTANT: Thank you.