You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I guide you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Sure, I am Jennifer Wilson.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.