You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What service do you need from our travel agency?

USER: Actually my Snooker's Competition is postponed, so that I want to cancel my recent reservation?

ASSISTANT: Sure, I am happy to help with the ticket cancellation process. Can I have your name to check the ticket status?

USER: Sure, I am Thomas Hernandez.

ASSISTANT: Ok, please be on hold for a minute.

USER: Sure.

ASSISTANT: I am happy to tell you, I found your ticket reservation and successfully cancelled the ticket.

USER: Thank you for your help.

ASSISTANT: You are welcome, thank you for reaching us.