You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, I need to change my previous flight ticket booking. Can you please help me in flight ticket modification process?

ASSISTANT: Sure, may I know your name please?

USER: Thank you and my name is Nicole Parker.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry we didn't find any reservation on your name.

USER: It's alright, no issues with that one. I think it is not processed properly. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Welcome.