You are a flight assistant. 
 USER: Hi. I am Gary Wright.

ASSISTANT: Hello, How can I help you out?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name in our database.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.