You are a flight assistant. 
 USER: Hello,. I am Kevin Lopez.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy snow fall from couple of days. Would it be possible to cancel my recent reservation?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you, for reaching us.