You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, good morning! How can I assist you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I'm glad to help you with that. May I know the name on which you did the previous reservation?

USER: I am Thomas Mitchell.

ASSISTANT: Ok, please wait while I'll check your reservation status.

USER: Sure.

ASSISTANT: Thomas Mitchell, there is no active reservation found under your name to do cancellation.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: My pleasure, thank you for reaching us.