You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I best support you today?

USER: I would like to cancel my reservation due to snow storm in my region, can you help me?

ASSISTANT: May I know your good name?

USER: Sure, my name is Helen Evans.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you.