You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Virginia Evans, want to cancel my recent reservation due to some personal issue. Please help me out with that.

ASSISTANT: Sure, please wait a moment.

USER: Ok, take your time.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: It's ok, thank you for your help.

ASSISTANT: Thanks for reaching us.