You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Kathleen Garcia.

ASSISTANT: Ok, wait for a mean while please.

USER: Sure.

ASSISTANT: Sorry to say, that there is no reservation found as per your name.

USER: That's fine, thank you for your service.

ASSISTANT: You are welcome.