You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation as I am not interested in the trip any more, can you please help?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, my name is Matthew Scott.

ASSISTANT: I have found a reservation on your name, shall I proceed to cancel it?

USER: Please proceed to cancel it.

ASSISTANT: Your ticket is cancelled successfully.

USER: Thank you for your help.

ASSISTANT: You are welcome.