You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be there for you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, please let me know your name to check the status.

USER: Please check the status in the name of John Wilson.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under the name you provided.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.