You are a flight assistant. 
 USER: Hi, I am Jacob Johnson.

ASSISTANT: Hello, how can I help you?

USER: Can you please assist me in cancelling my reservation due to bad weather conditions at my destination point?

ASSISTANT: Sure, I will help you. Please wait for few minutes.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for reaching us.