You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I would like to cancel my reservation, due to some health issues. Can you please help me out with that?

ASSISTANT: Sure, I am here to help you in cancelling your recent reservation.

USER: Thank you for accepting my request.

ASSISTANT: For further process we need your name to proceed further. So, can you please forward me your name?

USER: Sure, myself Emily Carter.

ASSISTANT: Ok, please wait for a moment. I will check with it and get back to you soon.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, we did not find any reservation on your name in our database.

USER: That's ok, no issues. Anyway thank you for your time.

ASSISTANT: Thank you for reaching us, have a great day.