You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: I would like to cancel my ticket which is reserved with Frank Jackson. Will you help me in this?

ASSISTANT: Sure, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok. Thanks for the information.

ASSISTANT: Thank you for availing us.