You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: May I know your name to check with the status?

USER: I am Kathleen Scott.

ASSISTANT: Sorry, there is no active reservation found under your name to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.