You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you from Global travel agency?

USER: Myself Steven Miller here. I want to travel from NC-CLT to TX-IAH, can you please help me to book a ticket at Houston?

ASSISTANT: Steven Miller, please provide your travelling dates to check the flights availability on those dates.

USER: Sure, my dates of travelling for a trip is from 11/05 to 11/07.

ASSISTANT: Hold on a moment please.

USER: Sure, please make sure that the connection should be within the limits of 1.

ASSISTANT: Sorry to say, there are no flights available because of heavy flight traffic on this route. Sorry for inconvenience.

USER: Ok, that's fine. Thank you for contacting us.

ASSISTANT: Thank you, have a great day.

USER: Welcome.