You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Due to some sudden changes I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: On whose name, you made the reservation earlier?

USER: Kenneth Harris here.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for contacting us.