You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Scott Mitchell.

ASSISTANT: How can I assess you right now?

USER: Can you please help me with cancelling my reservation due to my planned event got cancelled?

ASSISTANT: Sure, I am happy to help you in that flight ticket cancellation. Please give me a moment.

USER: Thank you.

ASSISTANT: Thank you for your patience, there is no reservation found under the name that you have mentioned when I have checked.

USER: Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.

ASSISTANT: You are most welcome and have a nice day.