You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you in this, may I know your name please?

USER: Kimberly Hill here.

ASSISTANT: Hill, I found your reservation, can I cancel it?

USER: Please do it.

ASSISTANT: Hill, your ticket is successfully cancelled. Thank you for reaching us.

USER: Thank you for the help.

ASSISTANT: Have a nice day.