You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Pamela Green.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us.