You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Scott Hall.

ASSISTANT: How may I assist you today?

USER: Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?

ASSISTANT: Sure, I will help you with that. Sorry to inform you that, there is no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for consulting us.