You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you help me in cancelling my ticket? I have an urgent meeting.

ASSISTANT: Sure, can I know your name?

USER: I am Eric Brown.

ASSISTANT: Please hold on a moment.

USER: Take your time.

ASSISTANT: We found your reservation and I cancelled it successfully.

USER: Thank you for the support.

ASSISTANT: Thank you for reaching us.