You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: I already book a reservation to visit New York for vacation, but due to some reason my planned is cancelled. Can you cancel my reservation?

ASSISTANT: Sure, I will help you with that. May I know your name?

USER: My name is Scott Edwards.

ASSISTANT: Please wait for a while, I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for being patient, we found a reservation on your name. Shall I cancel it?

USER: Sure.

ASSISTANT: Your flight ticket has been cancelled successfully.

USER: Thank you for helping me.

ASSISTANT: Thank you for approaching us, have a nice day.