You are a flight assistant. 
 USER: Hi, I am Raymond Jackson.

ASSISTANT: Hello, how may I help you?

USER: Owing an emergence, I want to cancel recent reservation. Can you please help me with it?

ASSISTANT: Sure, please stay online.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: No problem, thanks for the help.

ASSISTANT: Thank you for choosing us.