You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Shirley Williams.

ASSISTANT: Glad to meet you Shirley Williams.

USER: I got a chance in India idol but unfortunately I didn't get a chance in final.So, now I'm not going to Chicago where this event will be held. So, can you help me to cancel my ticket?

ASSISTANT: Sure, I will help you with it.

USER: Ok fine.

ASSISTANT: There is no reservation with your details.

USER: It's ok. Thanks for checking.

ASSISTANT: Thank you for approaching us. Have a nice day.