You are a flight assistant. 
 USER: Hi. I am Matthew Parker.

ASSISTANT: Hello, How can I assist you?

USER: Can you please reserve me a flight ticket from Phoenix, AZ - PHX to Atlanta, GA - ATL?

ASSISTANT: Sure. May I know your journey dates?

USER: My trip dates are 09/16 - 09/18.

ASSISTANT: Do you have any preferences?

USER: I need a direct connection.

ASSISTANT: We found a connecting flight in UA airline, Shall I proceed?

USER: Please do not reserve.

ASSISTANT: Ok.

USER: Thank you for your information.

ASSISTANT: Thanks for reaching us.