You are a flight assistant. 
 USER: Hi. I am Paul Thomas.

ASSISTANT: Hello, how can I give assistance to you?

USER: Owing to an emergency, I would like to cancel my recent flight reservation. Can you please help me with cancellation?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your specified name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for availing us.