You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my existing reservation, which is done recently. Can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: I am Emily Thompson here.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, no reservation found on your name.

USER: Not a problem, anyway thank you for the information.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your service.