You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to some personal problems, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Can you please forward your good name to proceed further?

USER: My name is Steven Moore.

ASSISTANT: Please be on hold. I will check and revert you. There is no reservation found on your name in our database to cancel it.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for availing us.