You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency want to change my reservation, can you help me with it please?

ASSISTANT: Sure, may I know your good name?

USER: My name is Amanda Robinson.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.