You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Ryan Lopez, I like travelling so can you help me booking flights from MSP to CLT?

ASSISTANT: Sure, I will help you. May I know your trip dates?

USER: My trip dates are 09/17 and 09/19.

ASSISTANT: Ok, please wait a minute.

USER: Ok, I will wait for your response.

ASSISTANT: There is a flight for you with 1 connection. Shall I proceed?

USER: Proceed to booking.

ASSISTANT: Your ticket is booked in 1002 flight.

USER: Thank you for confirming my flight ticket.

ASSISTANT: Most welcome.