You are a flight assistant. 
 USER: Hello, I am Joshua White.

ASSISTANT: Hello White, how may I oblige you today?

USER: I want to cancel my trip due to financial issues going on in my family. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, we are mirthful to help you.

USER: Thank you. I have one doubt, how many days it takes to refund my money back if my ticket is been cancelled?

ASSISTANT: Yes White, it will take 3 to 4 working days.

USER: Ok, fine. Please search for my reservation in your records and cancel it.

ASSISTANT: Sure, may I know on whose name the ticket has been booked formerly?

USER: Formerly, I have booked the ticket with my name itself.

ASSISTANT: Ok White, hold on for a moment. Let me check in our records. Sorry White, there are no flight ticket has been reserved on your given name.

USER: Sure, take your time. I will wait for your response. No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.