You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Can you please help me to cancel my reservation due to my bad health?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: I am Emma Carter.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel it.

USER: That's ok, no problem. Thank you for checking.

ASSISTANT: Thank you for reaching us, have a great day.