You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Raymond Davis here, due to an emergency I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure I would be happy to help you. Wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Not an issue, thank you for your information.

ASSISTANT: Thanks for connecting us, Have a good day.