You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: I need to book a flight ticket from MCO to PHL, Can you please help me with that?

ASSISTANT: Sure, may I know your travel dates?

USER: I would like to travel on 11/11 to return on 11/13.

ASSISTANT: Is there any connection limit?

USER: I need a direct flight.

ASSISTANT: Do you have any other requirements?

USER: No.

ASSISTANT: May I know your name?

USER: James Jackson here.

ASSISTANT: Sorry, there were no flights found on your route.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.