You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my recent reservation because my final examination is got cancelled. Can you help me?

ASSISTANT: Can you please wait a moment, let me check with the details.

USER: Sure.

ASSISTANT: Please provide me your name.

USER: Yes, I am Jessica Perez.

ASSISTANT: Jessica, there are no active reservation on your name to cancel.

USER: Ok, not an problem. Thank you for your time.

ASSISTANT: Thank you for reaching our service.