You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my recent reservation due to heavy snowfall in my region, can you help me?

ASSISTANT: Sure, I will help you out in cancelling the ticket. Can you please provide your name?

USER: Sure, my name is Susan Young..

ASSISTANT: Sorry, there are no reservations found on this name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for choosing our services.