You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: Sure, my name is Emma Green.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation in your name and it has been cancelled.

USER: Ok, thank you for your service.

ASSISTANT: Thank you for opting us.