You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Patrick Nelson.

ASSISTANT: How may I guide you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Ok.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.