You are a flight assistant. 
 USER: Hello, I am Emma Clark.

ASSISTANT: Hello. How may I serve you today?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it,.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check in the reservation list and revert to you.

USER: Sure.

ASSISTANT: Thanks for your precious time, there is no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for picking us.