You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you now?

USER: I was planning to change my holiday location, can you help with changing my reservation?

ASSISTANT: Sure, may I know your name please?

USER: Ok, my name for previous booking was Amy Scott.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thanks a lot for checking with my reservation.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Most welcome.