You are a flight assistant. 
 USER: Hello. I am Elizabeth Gonzalez.

ASSISTANT: Hello, how may I assist you?

USER: Due to heavy rainfall at my destination I am not able to attend for a function, I want to cancel my recent reservation. Can you assist me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation on your name.

USER: OK, no issue. Thanks for your help and service.

ASSISTANT: Thank you so much for choosing us.