You are a flight assistant. 
 USER: Hello, I am Virginia Roberts.

ASSISTANT: Hello, what can I do for you now?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, please wait for a minute.

USER: OK.

ASSISTANT: Thanks for your time. Unfortunately, there is no active reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for opting us, wish you a happy day.