You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation due to heavy rains at my destination place, will you help me to cancel?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: Sure, I am Barbara Martin.

ASSISTANT: Ok, please give me a minute, I will check the status on your name and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any reservation on your name.

USER: No problem, thanks for your prompt response.

ASSISTANT: Thank you for approaching us.