You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you. May I know your name?

USER: My reservation was done under the name Shirley King.

ASSISTANT: Thank you. Please wait, let me check your reservation status in our database.

USER: Sure, take your time.

ASSISTANT: I have found your reservation and cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: You are most welcome.