You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: My name is Stephen Young. Due to heavy rainfall I want to cancel my recent reservation.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry there is no reservation found on your name.

USER: Thank you, for your good service.

ASSISTANT: Thanks for connecting us, have a good day.