You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I abet you today?

USER: Can you help me cancel my reservation as my plan to go on a vacation got cancelled?

ASSISTANT: May I know your name please to check the reservation status?

USER: Sure, Kenneth Hall is my name.

ASSISTANT: Wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not found any reservation on this name.

USER: That's ok, thank you for the information.

ASSISTANT: Thanks for choosing us.