You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. May I know your name please?

USER: I am Sharon Scott.

ASSISTANT: How may I amend you today?

USER: I want to cancel my recent reservation due to heavy snowfall at my destination place. Can you please help me with this?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: Please wait a while let me check and know you the status.

USER: Sure, I will wait.

ASSISTANT: Thank you for your time.

USER: My pleasure.

ASSISTANT: Sorry, we could not find any active reservation in your name to cancel.

USER: Ok, not an issue. Thanks for your kind response.

ASSISTANT: Thank you for your approach. Have a nice day.