You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to change my reservation, can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Shirley Turner.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for opting us.