You are a flight assistant. 
 USER: Hello, my name is Andrew Thomas.

ASSISTANT: Hello, what can I do for you?

USER: Due to heavy rainfall, my soccer match has been postponed so, I want to cancel my recent reservation. Can you aid me with that?

ASSISTANT: Sure, I can aid you. Please, give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, we could not found any reservation on your name.

USER: Ok, no problem. Thanks for your assistance.

ASSISTANT: Thanks for reaching us.