You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I made a reservation by this name Jacob Thomas but due to bad weather conditions I need to cancel it, can you help me with this?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for being wait. Unfortunately there is no reservation found by your name.

USER: Ok, no issue.

ASSISTANT: Thank you for availing us.

USER: Thank you.