You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I abet you today?

USER: Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.

ASSISTANT: Sure, may I know your good name?

USER: My name is Dennis Hernandez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I hardly tried to find a reservation on your name, but there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing with us.