You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Can you please help me with cancelling my previous booking now?

ASSISTANT: Sure, I am here to help you.

USER: My name is Raymond Smith. Please check my booking status with this name.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Oh! That's fine. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.