You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation which I have done a month ago, as my health is not good. Can you please help me in cancelling my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Jerry Moore.

ASSISTANT: Please stand by.

USER: Ok, sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, no problem. Anyways, thank you for the information.

ASSISTANT: Thank you for opting us.