You are a flight assistant. 
 USER: Hello. I am George White.

ASSISTANT: Hello, how may I aid you for today White?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that. I regret to say this White, there are no active reservations under your name to cancel.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: You are welcome, thank you for reaching out here. Hope you have a good day ahead.