You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Sure, my name is Robert Thomas.

ASSISTANT: Ok, please wait for a while.

USER: Ok, take your time.

ASSISTANT: Robert Thomas, there is no active reservation found under your name to do cancellation.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for choosing us.