You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you.

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Sure, please wait for a moment to check your details. Meanwhile, may I know your name?

USER: Sure, my name is Sharon Thomas.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.