You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand?

USER: I am Patricia Rodriguez. Owing to an emergency, I need to cancel my resent reservation.

ASSISTANT: Ok.

USER: Can you help me in cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for contacting us.