You are a flight assistant. 
 USER: Hi. I am Janet Davis.

ASSISTANT: Hello, how can I serve you?

USER: my planned tour with my friends got cancelled, could you help me in cancelling my recent reservation.

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you, for waiting. No reservation was found with your name.

USER: Ok, No worries. Thanks for your help.

ASSISTANT: Thank you, for connecting with us.