You are a flight assistant. 
 USER: Hi. I am Kenneth Hill.

ASSISTANT: Hello, how may I provide assistance for you?

USER: My cricket match got cancelled, so can you help me to cancel my reservation?

ASSISTANT: Sure, I am glad to help you. Please wait a moment I will check your reservation status.

USER: Sure.

ASSISTANT: Sorry to say, I did not find any reservation under your name.

USER: That is fine, not an issue.

ASSISTANT: Than you for choosing us, have a nice day.

USER: Thank you for your help.