You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my reservation as my examinations got cancelled. Can you help me with it?

ASSISTANT: Ok, may I know your name?

USER: Anthony Roberts is my name.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT:  Sorry no reservation was found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for availing us.