You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My name is Scott Wilson, can you please book me a  plane ticket with 0 connection?

ASSISTANT: Sure, I will help you out. May I know your travelling dates please?

USER: My travelling dates are from 09/19 to 09/21.

ASSISTANT: Can I know your airport codes too?

USER: Sure, my airport codes are from CLT to PHX.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there are no flights found.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.