You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello.

USER: I am Andrew Harris.

ASSISTANT: What kind of help are you looking for?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you.