You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: The event which I am planning to attend has been cancelled. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you. Please help me with your name to check your reservation status.

USER: My name is Gary Anderson.

ASSISTANT: Gary, no reservation has been found on your name in our records.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.