You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you at this moment?

USER: Due to health issues, I want to quit my trip. Can you please help me in cancelling my recent booing?

ASSISTANT: Sure, I will help you.

USER: My name is Patricia Collins.

ASSISTANT: Ok, please wait for a moment, I will check with your recent reservation status.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our data base.

USER: That's ok, thank you for your service.

ASSISTANT: Thank you for reaching us.