You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: Due to bad weather conditions, I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, to cancel your reservation I need to know your name?

USER: I am Stephanie Wilson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel the reservation.

USER: Ok, thanks for your kind response.

ASSISTANT: Thanks for approaching us.