You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Carolyn Carter. I would like to cancel my reservation as I am moving to my hometown, can you please help me out?

ASSISTANT: Just a moment please.

USER: Sure.

ASSISTANT: I am sorry no reservation found on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.