You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Scott Lewis here.

ASSISTANT: Can you please let me know what help that you are looking from our agency?

USER: Can you please help me in booking a flight ticket from OAK to PHX?

ASSISTANT: Sure, I am gleeful to help you with the flight ticket booking.

USER: Thank you.

ASSISTANT: Ok, can you please tell me your planned journey dates?

USER: Sure, my trip dates are from 01/12 to 01/14.

ASSISTANT: Ok, please be on hold for a minute while I am checking the flight availability.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, I cannot find a flight for your journey on your details because there is no flight that is moving towards your region.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: You are most welcome. Thank you for approaching our travel agency and hope you will reach us in future.