You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can we help you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, may I know your name to check with the status?

USER: My name is Jacob Scott.

ASSISTANT: Please wait a moment.

USER: Ok, I will wait.

ASSISTANT: Thank you for waiting. Regret to inform that there is no active reservation found under your name to cancel.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.