You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with the flight ticket cancellation. May I know your name please?

USER: I am Kimberly Evans.

ASSISTANT: Thanks for waiting. But I am sorry to say that there is no reservation on your name.

USER: That's ok, no issues. Thank you for the information.

ASSISTANT: Thank you.