You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: I am Nicole Martinez.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for availing us.