You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you with that, can I know your good name to proceed further?

USER: Sure, my name is Joseph Turner.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for opting us.