You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Welcome to global agency services. How can I help you now?

USER: Due to heavy rains falls in my location I want to change my reservation, can you help me?

ASSISTANT: Sure, I will help you with that. May I know your name for checking the reservation status?

USER: My name is Donna Rodriguez.

ASSISTANT: Nice to meet you, Donna. Please wait for a while.

USER: Ok.

ASSISTANT: Sorry Donna, there is no reservation found on your name.

USER: No problem.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Thank you for checking.

ASSISTANT: You are welcome.