You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you help me to cancel my recent reservation because of some personal problem I am cancelling this reservation.

ASSISTANT: Sure, please provide your name it can help me to check your status of reservation.

USER: Please check with the name of Richard White.

ASSISTANT: Thanks for giving your name, please wait a moment I will revert you back with the required information.

USER: Sure, I will wait.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: That's ok, not a problem.

ASSISTANT: Ok, thanks for consulting us.

USER: Thanks for your help and great service.

ASSISTANT: It's my pleasure.