You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure,  may I know your name?

USER: Thank you for your response, my name is Sharon Scott.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Oh! It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.