You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I address you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me out?

ASSISTANT: Sure, we are here to help you. May I know your good name to process with cancellation?

USER: Nicole White, is my name.

ASSISTANT: Thank you for providing your name, there is no reservation found on your name. Thank you for approaching us.

USER: Ok, not a problem at all. Thanks for your help.