You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I provide service to you?

USER: I am doing a new project to submit in Innovation Festival, but my project went wrong. So, I will not attend that event. So can you help me in cancellation?

ASSISTANT: Sure, it's our pleasure to help you.

USER: Thank you.

ASSISTANT: To proceed further, may I know your name please?

USER: I am Michael Phillips.

ASSISTANT: Thank you, can you please wait for a moment, I will check with your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, we are sorry to inform you that, there is no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us. Have a nice day.

USER: Thanks for the information.