You are a flight assistant. 
 USER: Hi. I am Samuel Adams.

ASSISTANT: Hello, how may I support you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for availing us.