You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jacob Turner.

ASSISTANT: How can I assist you Jacob Turner?

USER: I am planning to travel from Washington-IAD to Atlanta-ATL to meet my parents.

ASSISTANT: Sure, can you please provide your preferable journey dates to proceed further?

USER: I am departing on 11/05 and return on 11/07.

ASSISTANT: Wait a moment please.

USER: Ok.

ASSISTANT: According to your provided dates, there are no flights available on this route due to heavy bookings.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us.