You are a flight assistant. 
 USER: Hello, would you please help me to cancel my reservation?

ASSISTANT: Hello, How can I help you today? Sure, please mention your name?

USER: Sure, my name is Jason Hernandez.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not an issue. Thanks for the information.

ASSISTANT: Thank you for assisting us.