You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, can you give me your name?

USER: My reservation was done under the name Edward Davis.

ASSISTANT: We found a reservation under your name, and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.