You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you now?

USER: Can you please be my helping hand to cancel my recent reservation, due to bad weather conditions?

ASSISTANT: Sure, I am oblige to help you with that. Can I know your name to check your previous reservation?

USER: Sure, please check my previous reservation on the name of Amanda Lee.

ASSISTANT: Please wait a moment to check.

USER: Sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our reservation list.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for approaching us, hope you have a great day.