You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: 'Sure, can I know your name?

USER: My name is Betty Gonzalez.

ASSISTANT: Please hold on a moment?

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation on your name and cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.