You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I'm Jacob Johnson. My holiday trip has been cancelled. So, I would like to cancel my reservation.

ASSISTANT: Sure, I am here to help you. Please wait for a moment to check your details.

USER: Sure, take your time.

ASSISTANT: No, reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: You are welcome.