You are a flight assistant. 
 USER: Hi,. I am Karen Thomas.

ASSISTANT: Hello, how may I serve you for the day?

USER: Please change my reservation, Due to the change in my meeting place on my journey dates. Can you help me with changing?

ASSISTANT: Sure, we are glad to help you. Please wait for a while.

USER: Thanks for the response. Sure, I will wait.

ASSISTANT: We found a reservation, please forward your new journey details.

USER: Ok, I want to start my journey on 01/18 and return on 01/20. My boarding point is New York, NY - LGA to reach Houston, TX - HOU.

ASSISTANT: Thank you for sharing your details, please be on hold.

USER: Ok, I will be much happier, if it was a direct flight.

ASSISTANT: We found a connecting flight with Spirit airlines. Shall I proceed?

USER: I need a direct flight, do not proceed.

ASSISTANT: Ok. Thank you for choosing us.

USER: Thanks for the information and your support.