You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. Please let me know, What kind of service you are looking for today?

USER: I need to cancel my recent reservation due to heavy rainfall in our city. Can you please help me in cancellation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Let me know your name to check your reservation?

USER: My name is Eric Martin.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.