You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: May I know your name?

USER: Timothy King here.

ASSISTANT: We found a reservation with your name and it has been cancelled successfully.

USER: Thank you so much.

ASSISTANT: Thanks for reaching us.