You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I made a reservation earlier this week to give a seminar, due to bad weather conditions I need to cancel it. Can you please help me with this?

ASSISTANT: Sure, we are here to help you cancel your reservation. Kindly mention your name.

USER: Sure, please check the reservation on the name of Mary Taylor.

ASSISTANT: Thanks for providing your name, please be on hold.

USER: Ok, I will wait.

ASSISTANT: Thanks for being hold, there was no reservation found on your specified name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for availing us.