You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in cancelling my reservation, as my scheduled trip was cancelled?

ASSISTANT: Sure, May I know your name?

USER: I am Debra Walker.

ASSISTANT: Ok, please wait a moment I will check and get back to you.

USER: Ok.

ASSISTANT: I am happy to inform you, we found a reservation with your name. Shall I proceed with cancellation?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thanks for choosing us, have a good day.