You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I am here to help you. Please share your name.

USER: Paul Hill.

ASSISTANT: Thank you for providing your name, please wait a minute.

USER: Ok.

ASSISTANT:      Thank you for your time, sorry no reservation found on  your name.

USER: That's ok, no problem. Thank you.

ASSISTANT:        Thank you for reaching us, have a good day.