You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation, can you please help me in that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Mary Moore.

ASSISTANT: Please stay connected for a while.

USER: Sure.

ASSISTANT: We don't have any reservation with your name to cancel.

USER: That's ok, not a problem. Thanks for your information.

ASSISTANT: Thank you.