You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: I am here to help you about that, can you please provide your name to check the reservation status?

USER: Sure, Ruth Lewis.

ASSISTANT: Sorry Ruth Lewis, I am not able to find any active reservation under your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: You are welcome, thank you for reaching us.