You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Raymond Williams. Can you cancel my recent reservation, which I have done with my name?

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: Sorry Raymond, there is no active reservation found under your name in our records.

USER: It's ok, thanks for checking.

ASSISTANT: Most welcome.