You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to change my reservation due to meeting. Can you please help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: By what name do you reserved?

USER: I am Amy Edwards.

ASSISTANT: Sorry Amy Edwards, there is no reservation on your name.

USER: No issues. Thank you for your service.

ASSISTANT: Thank you for choosing us.