You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please help me to cancel my reservation as my holidays plan got cancelled?

ASSISTANT: Sure, I'll help you with this. Please let me know your name to check the reservation list.

USER: I am Richard Johnson.

ASSISTANT: Thank you for sharing your name, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, Happy to inform you that there is a reservation found by this name. Shall I cancel the ticket?

USER: Yes, please cancel it.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: It's pleasure to serve you.