You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for today?

USER: Myself Joseph Lopez. I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: I am here to help you about that Joseph Lopez.

USER: Thank you for accepting my request.

ASSISTANT: Please be on hold to check the reservation status with your name in our booking list.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry to say this Joseph Lopez, there is no active reservation with your name in our booking list to cancel your reservation.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching us.