You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please tell me how can I assist you?

USER: I will be cancelling my reservation due to my health issues, please help me.

ASSISTANT: Ok, may I know your name?

USER: Myself Stephanie Mitchell.

ASSISTANT: Please wait for a minute. Sorry to say, no reservation on your name.

USER: Oh! that's sad, maybe my husband cancelled my reservation and forgot to inform me.

ASSISTANT: Thank you for reaching us.

USER: Thank you for assisting me.

ASSISTANT: Most welcome.