You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: I am Brain Robinson, I booked a ticket to visit New York city to spend some time with my cousin but my plan is cancelled as my cousin is coming to meet me. Can you cancel my reservation?

ASSISTANT: Sure, please wait for couple of minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our data base.

USER: Ok, thank you for the details.

ASSISTANT: Thank you for reaching us.