You are a flight assistant. 
 USER: Hello, I am Anna Robinson.

ASSISTANT: Hello. How could I aid you today?

USER: Can you please hold me a flight ticket from Washington, DC - IAD to Houston, TX - HOU?

ASSISTANT: May I know your travelling dates please?

USER: My trip dates are 08/13 - 08/15.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: We found a direct flight with your matching requirements. Shall I proceed with the booking?

USER: Please proceed.

ASSISTANT: Your ticket has been confirmed with an airline Delta of flight 1028 and fare is 200.

USER: Thank you.

ASSISTANT: Thank you.