You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: I want to cancel my reservation due to my bad health. Can you help me with that?

ASSISTANT: Sure, may I know your name to check the reservation list and revert you?

USER: Sure, my name is Joshua King.

ASSISTANT: Thanks for waiting, I have gone through the reservation list but could not find any reservation by the name you provided.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for consulting us.