You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: My name is Anthony Mitchell.

ASSISTANT: Your reservation is found and I cancelled successfully.

USER: Thanks for helping me.

ASSISTANT: Thank you for opting us.