You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Michelle Baker.

ASSISTANT: How may I aid you today?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, will you help me with that?

ASSISTANT: Sure, I am glad to help you. Please wait for a moment.

USER: Thank you for accepting my request, I will wait for your response.

ASSISTANT: I found your reservation. Your ticket has been cancelled.

USER: Thank you for helping me.

ASSISTANT: Thank you for approaching us.