You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: My friend want to cancel her reservation because she got some urgent work at her home, can you please help me to cancel her reservation?

ASSISTANT: Sure, I will help you. Please wait a while.

USER: Ok.

ASSISTANT: May I know her name please?

USER: Sure, her name is Nicole Garcia.

ASSISTANT: There is no reservation found on her name.

USER: That's fine, thank you for checking.

ASSISTANT: Thank you for reaching us.