You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, I need to cancel my recent reservation.

ASSISTANT: Ok. Please, provide your name to check for the earlier reservation.

USER: I'm Scott Wright.

ASSISTANT: Just a minute, I will get back to you.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Thanks for the help.