You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: May I know your good name?

USER: Sure, my name is Jacob Wilson.

ASSISTANT: Ok, please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.