You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation, can you help me for this one?

ASSISTANT: Sure, may I now your name please?

USER: Sure, Amy Smith here.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Amy Smith, we regret to inform you that there is no reservation found on your name in our records.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for choosing us.