You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Timothy Martin.

ASSISTANT: Ok. How may I assist you?

USER: I am planning to go for my daughter convocation ceremony on 01/27 in Charlotte, CLT. Can you assist me in making a reservation?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Would you please specify boarding airport code?

USER: Sure, my boarding airport code is Oakland, CA - OAK.

ASSISTANT: Please mention your return date?

USER: Ok, my return date is 01/29.

ASSISTANT: Ticket is available with flight connections 1, airline is Southwest. Flight number is 1002 having price 100.

USER: Ok, please proceed to this airline.

ASSISTANT: Ticket is booked with Southwest airline.

USER: Thank you.

ASSISTANT: Thanks.