You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: Can you help me to change my reservation to another destination?

ASSISTANT: I am here to help you about that, can you please provide your name for reservation status?

USER: Sure, my name is Katherine White.

ASSISTANT:  Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.

USER: No issues with that. Thank you for your response.

ASSISTANT: You are welcome, thank you for reaching us.