You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Ashley Green.

ASSISTANT: How can I help you at this moment?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: Please wait a moment, I will check your previous reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: There is no previous reservation available in your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for contacting us, have a nice day.