You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Eric Davis.

ASSISTANT: How may I help you?

USER: Could you please help me in cancelling my recent reservation, as my football match got cancelled.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Most welcome.