You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my reservation as my exams cancelled, can you please help me out with that?

ASSISTANT: Sure, may I know your name please?

USER: Thank you. Myself Jessica Garcia.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: That's ok, no problem. Anyway thank you for checking out.

ASSISTANT: Most welcome.