You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my recent reservation, as there is a heavy rainfall in New York. Can you please help me with this?

ASSISTANT: Sure, I am happy to help you with that. Please wait for a moment.

USER: Sure.

ASSISTANT: May I know your name please?

USER: I am Deborah Clark.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.

ASSISTANT: Have a great day?