You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Brenda Gonzalez.

ASSISTANT: How may I assist you at this moment?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am glad to help you with that. Please be on hold to check your previous reservation.

USER: Ok, take your time.

ASSISTANT: As per your request, I have successfully cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us, have a great day.