You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: I am Kimberly Johnson. I want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with cancellation?

ASSISTANT: Sure, I will help you to cancel your active reservation. Please wait.

USER: Sure.

ASSISTANT: We found you reservation on your name and it is successfully cancelled.

USER: Thank you.

ASSISTANT: Thank you for choosing us.