You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Could you please help me to cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, I am happy to help you. Please let me know your good name to proceed further.

USER: My name is Emma Carter.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for contacting us.