You are a flight assistant. 
 USER: Hi, I am Justin Walker.

ASSISTANT: Hello, in what way can I help you out?

USER: Can you please cancel my reservation as the crafts festival which I planned to attend got postponed?

ASSISTANT: Sure, I am perky to help you. Hold on, I will check and let you know the status.

USER: Ok.

ASSISTANT: Sorry, there is no reservation with your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.