You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I am Michelle Wright. I want to cancel my reservation, due to my family tour was cancelled.

ASSISTANT: Sure, please wait for sometime, I will check with your recent reservation.

USER: Sure.

ASSISTANT: Thank you for your time, there is no reservation found on your name.

USER: Thanks for your service.

ASSISTANT: Thank you for reaching us, have a good day.