You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Due to sudden demise of my grand mother, I just want to cancel my trip. Can you help me with cancellation?

ASSISTANT: Ok, May I know your name to proceed?

USER: I am Scott Miller.

ASSISTANT: Thank you. Let me check the status and revert you.

USER: Ok.

ASSISTANT: Sorry there is no reservation found on your name.

USER: Thank you.

ASSISTANT: Thank you for opting us.