You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My name is Helen Miller. I want to cancel my recent reservation due to heavy snow fall at my destination, can you please help?

ASSISTANT: Yes, I can help you. Give me a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Oh ok, I need to check with my other agent.

ASSISTANT: Thank you for consulting us.

USER: Thank you for your time.