You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Ronald Moore is my name.

ASSISTANT: That's a nice name Ronald Moore.

USER: Due to the new project which I was handling in my office, I am unable to travel my new office, can you please cancel my ticket?

ASSISTANT: Sure, I am here to help you. Please give me a minute to check your reservation.

USER: Thank you. Sure.

ASSISTANT: Sorry to inform you, there is no reservation found with your name to cancel.

USER: No problem, I think my brother might cancelled the ticket.

ASSISTANT: Ok.

USER: Thank you for your search and helping like us.

ASSISTANT: You are welcome. Thank you for consulting us.