You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you at this moment?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My reservation was done under the name Dorothy Parker.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, take your time.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Anyways, thank you for the information. Ok, not an issue.

ASSISTANT: Thank you for reaching us.