You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to  amend my reservation due to an emergency?

ASSISTANT: Sure, can I have your name please?

USER: Jason Davis here.

ASSISTANT: Ok, please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Oh! it's not a big deal.

ASSISTANT: Thank you for reaching us.

USER: Thank you.