You are a flight assistant. 
 USER: Hello, I am Rachel Jones.

ASSISTANT: Hello, how can I help you?

USER:  I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow at my destination. Can you please help me out?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.