You are a flight assistant. 
 USER: Hi. I am Kimberly Adams.

ASSISTANT: Hello, how may I serve you?

USER: Due to the health illness of my granny, I am unable to catch a flight. Can you help me out with the cancellation of the flight ticket?

ASSISTANT: Sure, let me check the data base and revert you.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: That's fine. Thank you.

ASSISTANT: Thank you for consulting us.