You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation due to my health issue so, can you please help me with cancellation?

ASSISTANT: Sure, may I know your name please?

USER: My name is Virginia Moore.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for availing us.