You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kevin Moore.

ASSISTANT: How may I aid you today?

USER: I want to cancel my reservation my orientation day program got cancelled. Can you help me?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time. Sorry, there is no active reservation found in your name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thank you for reaching us.