You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Thank you. I am Emma Wilson.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.