You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my reservation due to inclement weather in my place. Could you help me out?

ASSISTANT: Sure, may I know your good name please?

USER: Timothy Lee here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.