You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I render you today?

USER: I have made a reservation earlier to attend a family function but due to bad health conditions I am unable to attend the function.

ASSISTANT: Ok.

USER: Can you help me in cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please send your name, so that I will check with the reservation list.

USER: Sure, I am Catherine Edwards.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for your patience, your name is found in the reservation list and we have cancelled your ticket. Thank you for reaching us, Have a nice day.

USER: Ok, thank you.