You are a flight assistant. 
 USER: Hello, Shirley Perez here.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my reservation due to snow storm in my place.

ASSISTANT: Ok, give me a moment.

USER: Sure.

ASSISTANT: Sorry to say that there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for consulting us.