You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Sure, please share your good name?

USER: I am Christine Young.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your given name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for choosing us.