You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I would like to cancel my recent reservation, will you help me with that?

ASSISTANT: Sure, we are here to help you. Can I have your good name?

USER: Thank you for accepting my request, myself Mark Taylor.

ASSISTANT: We did not find any active reservation on your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.