You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My grandmother's health is not well and I want to meet her. Can you please help me to book the flight ticket from DTW to PHL?

ASSISTANT: Ok, when you are willing to travel?

USER: I have to depart on 09/18 and return on 09/20.

ASSISTANT: May I know your name for further proceeding?

USER: My name is Carolyn Jackson.

ASSISTANT: There is a flight-1003 with connection 1 of JetBlue airline. Is it ok for you?

USER: That's fine for me, you can book the ticket.

ASSISTANT: Ok, your ticket has been done with your name Carolyn Jackson.

USER: Thank you very much for your help.

ASSISTANT: Welcome, have a safe trip.