You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you now?

USER: I want to book the flight ticket from PHX to SFO. Can you please help me?

ASSISTANT: Ok, please share your desired dates for this journey.

USER: My travel dates are MAR 19 and MAR 21.

ASSISTANT: May I know your good name please?

USER: My name is Emma Mitchell.

ASSISTANT: Do you need a direct flight?

USER: I need a single connection.

ASSISTANT: May I know your class preference?

USER: I prefer to travel in economy class.

ASSISTANT: Emma Mitchell, there is a flight-1013 with 1 connection at the price of 100 by American airlines in economy class. Can I book it for you?

USER: Please proceed.

ASSISTANT: Your ticket is reserved, thank you for approaching us.

USER: Thank you for the help.

ASSISTANT: Have a safe journey ahead.