You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Is there any emergency that I can help you out right now?

USER: I got a call from my parents that one of my relative is admitted in the hospital, so I need to cancel my travel dates to go to my hometown. Can you please help me in cancelling the ticket?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am James Robinson here.

ASSISTANT: Please allow me a moment.

USER: Sure, you can.

ASSISTANT: Our data base has shown that, there is no flight ticket done under that name that you have mentioned us for checking purpose.

USER: Oh! that's fine, no problem. Thank you for your information.

ASSISTANT: Ok, if you need any help you can contact us at any time. Thank you for reaching us. Have a great day.

USER: You are welcome.