You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My holiday vacation has been postponed.Can you please help me in cancelling the recent reservation?

ASSISTANT: To cancel your reservation may I know your name?

USER: Sure, my name is Michelle Turner.

ASSISTANT: Turner, there is no reservations on your name.

USER: Ok, It's fine. Thank you for your information.

ASSISTANT: It's my pleasure. Have a nice day a head.