You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Larry Phillips.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: We found a reservation on your name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.