You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Margaret Scott.

ASSISTANT: Glad to meet you Scott.

USER: I would like to book a ticket to San Francisco, can you please help me out?

ASSISTANT: Sure Margaret Scott, I am happy to help you with that. Can I have your travel dates please?

USER: I am travelling on these dates 11/19 and 11/21.

ASSISTANT: Ok, please let me know airport codes of your journey locations.

USER: I am flying from JFK to SFO.

ASSISTANT: Ok, please wait a moment to check flight availability.

USER: Sure.

ASSISTANT: Yes, there is a flight in Southwest airlines with connection 1 and price 200, is it ok for you?

USER: Ok, you can proceed with this flight.

ASSISTANT: Ok Margaret Scott, I have confirmed a ticket with flight number 1005.

USER: Thank you for your services.

ASSISTANT: My pleasure. Thank you for choosing us, have a great journey.