You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please assist me to cancel my reservation please?

ASSISTANT: Sure, may I know your name to proceed?

USER: My name is Kathleen Rodriguez.

ASSISTANT: Please wait for a moment to check your details.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: Never mind, thank you anyway.

ASSISTANT: Thank you for reaching us.