You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Please help me out in booking the ticket from PHX to OAK.

ASSISTANT: Ok, may I know your travelling dates?

USER: My trip dates will be Mar 12 to Mar 14.

ASSISTANT: Let me know your class preferences.

USER: No.

ASSISTANT: May I know your other specifications?

USER: I need a connected flight.

ASSISTANT: May I know your name?

USER: Catherine Rodriguez is my name.

ASSISTANT: There is a connecting flight-1009 in economy class, is it fine for you?

USER: Please proceed.

ASSISTANT: Ok, booking is done on Southwest airlines.

USER: Thank you.

ASSISTANT: Welcome Catherine Rodriguez.