You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Carol Brown.

ASSISTANT: How can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Ok, take your time.

ASSISTANT: I found your previous reservation and it is successfully cancelled.

USER: Not an issue, anyway thank you for your information.

ASSISTANT: Welcome. Thank you for opting us.