You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be of your assistance?

USER: I am Edward Scott. Can you help me booking a flight ticket from CLT to SFO?

ASSISTANT: Sure, I will guide you. May I know your travelling dates?

USER: I will start on 09/03 and return on 09/05.

ASSISTANT: Do you need any halt in between the journey?

USER: I need a break in my journey.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: There is a flight found with number 1019 in Southwest airline. Its a connecting flight.

USER: Please proceed with the booking.

ASSISTANT: Your ticket is booked.

USER: thank you.

ASSISTANT: Thanks for reaching us.