You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Robinson.

ASSISTANT: How may I serve you at this moment?

USER: Owing to an emergency, I would like to cancel my reservation. Will you help me with this?

ASSISTANT: Sure, please wait for few minutes.

USER: Sure, I will wait for your information.

ASSISTANT: There is no recent reservation found on your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for contacting us.