You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand?

USER: I already made a reservation earlier, will you help me to cancel my reservation?

ASSISTANT: Sure, we are here to assist you.

USER: Thanks.

ASSISTANT: Please provide your name, to proceed further.

USER: My name is Robert King.

ASSISTANT: Thank you for providing your name, please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, I regret that no reservation exist for Robert King.

USER: Ok, no worries. Thank you.

ASSISTANT: Thank you for opting us.