You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to answers your questions and help you. May I know your name to check with the reservation status?

USER: I am Amy Allen.

ASSISTANT: Please wait a moment while I check with the status.

USER: Sure.

ASSISTANT: Thank you for waiting, Amy Allen.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found under your name to cancel.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for reaching us.