You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Due to some health issues, I want to cancel my recent reservation. Will you help me in that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Lisa Parker.

ASSISTANT: Please hold on a minute.

USER: Sure.

ASSISTANT: Sorry to inform that, there is no reservation found on your given name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for reaching us, have a nice day.