You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My name is Justin Wright, I want to cancel my existing reservation due to heavy snow I will not be boarding the flight on time, so please help me?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok, take your time.

ASSISTANT: Justin, there is no reservation found under your name.

USER: Ok, thank you for the assistance.

ASSISTANT: Thank you for contacting us.