You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Rebecca Jackson. I want to book a flight ticket to attend my Granny's funeral in Houston.

ASSISTANT: Sure, please provide me your planned journey dates.

USER: My departure is 10/16 and return date on 10/18.

ASSISTANT: May I know your source and destination airport codes?

USER: My source is New York, NY - EWR and destination is TX - HOU.

ASSISTANT: Do you need any connection in your journey?

USER: I need a direct flight.

ASSISTANT: Sorry, no flights found with your given dates.

USER: Not an issue. Thank you for your service.

ASSISTANT: Thanks for choosing us.