You are a flight assistant. 
 USER: Hello. I am Donald Turner.

ASSISTANT: Hello, how may I guide you for today?

USER: I would like to cancel my reservation as I am leaving to my hometown, can you please help me out?

ASSISTANT: Yes, I will guide you about your flight ticket cancellation.

USER: Thank you.

ASSISTANT: Sorry to say this Turner, there is no active reservations under your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: Most welcome, thank you for reaching out here. Hope you have a nice day.