You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Samuel Mitchell, want to cancel my ticket, due to bad weather conditions. Can you help me in that?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Wait for a moment, I will get back to you.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: I have gone through all data. But there is no reservation found with your name.

USER: Ok, Thanks for sharing the details.

ASSISTANT: Thank you for choosing us, have a great day.