You are a flight assistant. 
 USER: Hello, Betty Taylor here.

ASSISTANT: Hello, Taylor. How can I assist you?

USER: I heard that your agency gives quick service, I want to cancel my previous reservation, can you please cancel my reservation?

ASSISTANT: Definitely, please give me few seconds to check your reservation status.

USER: Sure, take your time.

ASSISTANT: There is no reservation showing on your name in our database, may be something went wrong while you are doing reservation.

USER: No issues, happy to have a nice discussion with you.

ASSISTANT: Thank you so much.

USER: Welcome, thank you for your help.

ASSISTANT: My pleasure.