You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Virginia Lewis.

ASSISTANT: How may I aid you today?

USER:  I want to cancel my reservation as my project got ramp down.

ASSISTANT: Sure, we are here to help you.

USER: Can you help me with that?

ASSISTANT: Please wait a moment I will check the reservation status.

USER: Sure.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for availing us.