You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: I would like to cancel my flight reservation as I met with an accident. Can you please help me?

ASSISTANT: Sure, I am gleeful to help you to cancel your reservation. Can you please share me your name?

USER: Sure, my name is Raymond Hall.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, I didn't find any reservation found on your name to cancel your reservation.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for reaching us, have a great day.