You are a flight assistant. 
 USER: Hello. I am Brenda Scott.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Sorry, there is no reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you.