You are a flight assistant. 
 USER: Hello. I am Samuel Brown.

ASSISTANT: Hello, how may I assist you today?

USER: Due to sudden work, I need to change my reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. Sorry, No reservation was found by your given name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.