You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I can definitely help you. May I know your name to check the status and get back to you.

USER: Janet Wright here.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: We could not find any active reservation by the name you provided in our data base.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for approaching us.