You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Owing to an emergency, I want to change my existing reservation. Can you please help me in that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please to proceed further?

USER: Myself Stephanie Thompson.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation found on your given name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thanks for contacting us.