You are a flight assistant. 
 USER: Hello. I am Samuel Jackson.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's ok, not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.