You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I am Laura Lee.

ASSISTANT: Ok.

USER: Can you please help me to cancel my recent reservation?, as my grand father was expired.

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Laura Lee, I successfully cancelled your flight ticket.

USER: Thank you.

ASSISTANT: Thank you for reaching us.