You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: I am Andrew Johnson. My family tour trip was cancelled, so please cancel my recent reservation.

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Thanks for being hold, we did not find any reservation on your name.

USER: Ok, thanks for your response.

ASSISTANT: Thank you for availing us.