You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I would like to travel from CLT to EWR as a business trip.

ASSISTANT:  Kindly mention your planned travelling dates to proceed further.

USER: My journey dates are 12/14 and 12/16.

ASSISTANT: Would you like to travel in a connecting flight or a direct flight?

USER: I need a connecting flight.

ASSISTANT: Is there any other preferences that you would like to add before booking?

USER: Return time should be evening.

ASSISTANT: For further process, can I have your name please?

USER: Brenda Williams here.

ASSISTANT: Ok, please wait a minute I will get back to you with the flight details.

USER: Sure.

ASSISTANT: Thank you for being patient, we didn't find any flights which matches your requirement.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.