You are a flight assistant. 
 USER: Hello, I am Angela Jackson.

ASSISTANT: Hello Angela, how can I aid you today?

USER: Can you make a reservation from CLT to EWR for me in economy class?

ASSISTANT: Sure, I am here to help you. May I know your travel dates please?

USER: I am planning to start on 06/26 and return back on 06/28.

ASSISTANT: Ok, hold on for a moment. Let me check the best flight for you.

USER: Make sure that it is a direct flight.

ASSISTANT: Sorry Angela, there are no flights available on your requested dates.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.