You are a flight assistant. 
 USER: Hello, I am Brandon Evans.

ASSISTANT: Hello, how may I aid you today?

USER: Due to bad whether conditions I need to cancel my recent reservation. Could you please help me?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name. Thank you for making us to support you today.

USER: No problem, thank you for the information.