You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name?

USER: As my plan to watch football match at Boston has cancelled due to heavy rain at my place, can you help me with cancelling my reservation? My name is Shirley Evans.

ASSISTANT: Sure, I will help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a moment, While I check for the reservation on your name.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, Sorry there is no any reservation found on your name in our system data.

USER: OK, no an issue. Thank you for your information.

ASSISTANT: Thank you for visiting us, we hope see you again.