You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: I am Kevin Nelson.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation exist on your name to do modification.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.