You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Myself Carol Clark. I want to cancel my reservation. Can you please do that for me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Ok Carol Clark, please wait a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Carol Clark, no reservation has found under your name to cancel.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for choosing us, have a good day.