You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: Virginia Wilson here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: I am here to help you with that Virginia Wilson.

USER: Thanks.

ASSISTANT: Sorry to say this Virginia Wilson, there is no active reservation with your name in our data base.

USER: Anyway, thanks for the information.

ASSISTANT: You are welcome, thank you for reaching us.