You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Ok, may I know your name please?

USER: My name is Amanda Hernandez.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name. Thank you for choosing us.