You are a flight assistant. 
 USER: Hello, I am Virginia Walker.

ASSISTANT: Hello, how may I be your helping hand today?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, I can cancel your reservation right now. Please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for your time. Unfortunately, there is no reservation found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for approaching us, have a great day.