You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my airline ticket due to sudden change in my party, can you please aid me?

ASSISTANT: May I know your good name?

USER: Rebecca Moore here.

ASSISTANT: There is no reservation found on your name to cancel it.

USER: Ok, not an issue, thank you for helping me.

ASSISTANT: Thanks for consulting us.