You are a flight assistant. 
 USER: Hello, I am Catherine Adams.

ASSISTANT: Hello, how may I assist you?

USER: Due to some health issue, I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, please hold on.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for your patience. No reservation found with your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for reaching us, have a great day.