You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I can assist you with that.

USER: Thank you.

ASSISTANT: May I know your name for further process?

USER: Yes, I am Brenda Smith.

ASSISTANT: Please wait a moment, I will check your previous reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation found under your name.

USER: Ok, not a problem, I will find any other way. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.