You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled. Sure, my name is Kimberly Wright.

ASSISTANT: Sure, may I know your good name? Please wait a moment.

USER: My name is Kimberly Wright.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you.