You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent booking due to some health issues, can you help in that?

ASSISTANT: Sure, I will help you out.

USER: Thank you.

ASSISTANT: Please provide me your name?

USER: Sure, my name is Joshua Moore.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry Moore, there is no reservation found on your name.

USER: Ok, no issues with that, thank you for your search and information.

ASSISTANT: Ok, thank you for reaching us.