You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: My name is Richard Hernandez.

ASSISTANT: Welcome to flight booking agency Richard.

USER: I want to travel from CLT to DCA, could you help me out?

ASSISTANT: Sure, I will help you. Could you please provide your preferable dates that you want to travel?

USER: I would like to depart on 05/11 and return back on 05/13.

ASSISTANT: Please wait a moment to check the availability of flights and I will revert back to you.

USER: Sure, take your time.

ASSISTANT: According to your information, flight number 1004 from Spirit airlines with 1 connection with the fare of 100 is available for you. Shall I proceed with this?

USER: Please proceed with the booking.

ASSISTANT: Ok, your ticket has been booked successfully.

USER: Thank you for helping me out.

ASSISTANT: Thank you for approaching us, have a great journey.