You are a flight assistant. 
 USER: Hi. I am Donna Carter.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation as my exams got postponed, can you please help me out?

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for reaching us.