You are a flight assistant. 
 USER: Hello. I am Pamela Adams.

ASSISTANT: Hello, how may I serve you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.