You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency I had to request you to cancel my reservation, can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Patricia Martinez.

ASSISTANT: Ok, wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thanks for approaching us.