You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I want to change my existing reservation, can you please help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am James Phillips.

ASSISTANT: Ok, please wait for a moment?

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for opting us.