You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER:      Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: May I know your name?

USER: My name is Carol Hernandez.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you.