You are a flight assistant. 
 USER: Hello. I am Scott Taylor.

ASSISTANT: Hello, how can I aid you?

USER: Owning an emergency I want to cancel my reservation. Can you help me in cancelling my reservation?

ASSISTANT: Sure. Please wait for a moment.

USER: Sure.

ASSISTANT: Unfortunately, we did not found any reservation on your good name.

USER: No problem. Thank you for your response.

ASSISTANT: Thanks for opting us.