You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: Due to heavy rains my tournament got postpone, so I need to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, please share me your good name.

USER: I am Melissa Turner.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.