You are a flight assistant. 
 USER: Hi, myself Virginia Garcia.

ASSISTANT: Hello, How can I amend you today?

USER: Owing to have an emergency, I need to change my reservation. Could you be my helping hand in this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservation found on your name in our database.

USER: Ok, thank you for your kind information.

ASSISTANT: Thank you for opting us.