You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Thank you for accepting my request. Myself Ruth Perez.

ASSISTANT: Ok, please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Ruth Perez, there is no active reservation found under your name to do cancellation.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us, have a nice day.