You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance are you looking for?

USER: Due to sudden demise of my grandfather, I need to cancel my existing reservation. Can you please help me in doing that?

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Kevin Campbell.

ASSISTANT: Please, stay online.

USER: Sure.

ASSISTANT: Thanks for being patience. Sorry to inform you that, there is no active reservation on your name.

USER: It's ok, not an issue. Thank you for the information.

ASSISTANT: Thanks for reaching us.