You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I am here to assist you. May I know your name?

USER: Ticket was reserved on the name Frank Baker.

ASSISTANT: Thank you. Please wait for a while, I will check your reservation status and let you know.

USER: Take your time.

ASSISTANT: I am sorry, I have not found any reservation under your name in our database.

USER: No issues. Thank you for checking.

ASSISTANT: You are welcome and thank you for choosing us.