You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, please provide me your name.

USER: My name is Steven Lewis.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: There is a no reservation found with your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Have a good day.