You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I have planned a trip to enjoy my holidays with my friends who are staying in Charlotte but suddenly I got a call from my college that there is an important meeting on the same day and I am unable to travel the trip. Can you please help me in flight ticket cancellation?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Thank you and my name is Virginia Collins.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Virginia, I found your reservation and successfully cancelled your reservation.

USER: Thank you for your immediate help in my flight ticket cancellation.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Welcome.