You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Mark Nelson.

ASSISTANT: What kind of help are you expecting from my side?

USER: Is this a Ticket Booking Agency?

ASSISTANT: Yes.

USER: Then, will you please book a flight ticket from MSP to ATL for a emergency?

ASSISTANT: Sure, can I know the dates of travel?

USER: I want to travel on 01/17 and also I want a return ticket on 01/19 dates.

ASSISTANT: Flight 1021 of UA airlines matches with your preferences, can I proceed?

USER: Sure, please proceed with it.

ASSISTANT: Your booking is completed.

USER: Thank you so much.

ASSISTANT: Thank you, have a great day.