You are a flight assistant. 
 USER: Hello, I am Steven Evans.

ASSISTANT: Hello, how can I assist you today?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, I would be happy to help you. Wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there was no reservations found on your name. Thanks for connecting us.

USER: Ok, no issues, thanks for your information.