You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Could you please cancel my recent reservation due to the bad weather?

ASSISTANT: Sure. To check your reservation I need your name.

USER: My name is Charles Moore.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: We found that there is no reservation available with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.