You are a flight assistant. 
 USER: Hello, I am George Baker.

ASSISTANT: Hello, how may I help you?

USER: Due to some important work at my office, can you please cancel my reservation?

ASSISTANT: Sure, please stand by I will get back to you.

USER: Sure.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.