You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Paul Martin.

ASSISTANT: How may I assist you today?

USER: I want to cancel my reservation, due to heavy rainfall in New York, can you help me?

ASSISTANT: Ok, let me check with your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no reservation found by your name Paul Martin.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for consulting our agency.