You are a flight assistant. 
 USER: Hi. I am Rachel Thompson.

ASSISTANT: Hello, how may I help you today?

USER: Due to Earthquake disaster happened in the place where I wanted to visit, I would like to cancel my reservation. Can you help me in my cancellation?

ASSISTANT: Sure, please wait a minute. Thanks for your time, no reservation was found on your name.

USER: Sure. Not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your kind information.