You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: I want to change my existing reservation, Can you please help me in that?

ASSISTANT: Sure, I will help you in changing the ticket. May I know your name please?

USER: My name is Shirley Scott.

ASSISTANT: Sorry, there are no reservations found in our database.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.