You are a flight assistant. 
 USER: Hi. I am Barbara Jones.

ASSISTANT: Hello, do you need any help from us?

USER: I need to cancel my reservation due to some tornadoes going on in my location, can you help me out?

ASSISTANT: Sure, please allow me a moment.

USER: Sure, take your own time.

ASSISTANT: Barbara Jones, I have found your reservation and I cancelled it.

USER: Ok, please cancel it.

ASSISTANT: Thank you for consulting us.

USER: Thank you for your help.