You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jacob Martinez.

ASSISTANT: How may I guide you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please wait for a minute. I am sorry to say that there is no reservation found.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.