You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nicole Robinson.

ASSISTANT: How can I support you?

USER: I would like to change my existing reservation, due to heavy rainfall my basket ball has been postponed. Can you help me out?

ASSISTANT: Sure.

USER: Ok.

ASSISTANT: Please, wait.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Not an issue. Thank you for your kind information.

ASSISTANT: Thank you for picking us.