You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation, due to some health issue. Can you help me?

ASSISTANT: Sure, I will help you. Please wait a minute. May I know your name to cancel?

USER: Thank you. Yes, I am Nicole Jones.

ASSISTANT: Ok, Thanks for waiting. There is no active reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.