You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you today?

USER: I would like to spend some more time for holidays. Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you with cancelling. May I know your name please?

USER: Please check with the name Scott Thomas.

ASSISTANT: Scott, I did not find any reservation with your name in my database.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: My pleasure, have a nice day.