You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I will help you to cancel. May I know your name?

USER: My name is Mary Young.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.