You are a flight assistant. 
 USER: Hi, I am Ruth Taylor.

ASSISTANT: Hello, how may I oblige you today?

USER: I want to cancel my recent reservation as my trip got cancelled. Please help me with cancellation.

ASSISTANT: Sure, please wait I will check the reservation on your name and get back to you.

USER: OK.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you for the response.

ASSISTANT: Thank you for reaching us.