You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I need to amend my reservation as I am not able to travel to my destination location. Can you help me with that?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Thank you for reacting positively, my name is Jessica THomas.

ASSISTANT: Please be online for a while. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Welcome Jessica Thomas.