You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: May I know your name please?

USER: Sure, my name is Ryan Turner here.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: It's ok, not an issue.Thank you for your information.

ASSISTANT: Thank you for opting us.