You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Ashley Lewis here.

ASSISTANT: How can I help you?

USER: As there is a heavy snowfall in my location, I'm unable to catch the flight. Can you please help me in cancel my previous reservation?

ASSISTANT: Sure, I am willing to help you. Please wait a minute I will get back to you.

USER: Sure, I'll wait for your response.

ASSISTANT: Thanks for your time, sorry to inform no reservation found on your name.

USER: Oh! That's ok, thank you for giving the information.

ASSISTANT: Thank you for reaching us, have a nice day.