You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my ticket due to financial issues. Could you help me out?

ASSISTANT: Sure, can I know your name please?

USER: Barbara Williams here.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for approaching us.