You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello.

USER: I am Amy Perez.

ASSISTANT: How may I help you today?

USER: I want to cancel my recent reservation as my friend met with an accident, help me in cancelling my recent reservation.

ASSISTANT: Sure, I am here to help you.

USER: Please, help me in cancelling my reservation.

ASSISTANT: Ok.

USER: Thank you.

ASSISTANT: Please, wait a while.

USER: Sure.

ASSISTANT: Thank you for being patience.

USER: Ok.

ASSISTANT: I did not find any reservation on your name.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for availing us.