You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Linda Adams.

ASSISTANT: How may I guide you?

USER: Due to the climate I would like to cancel my reservation, hope you are helping me by finding my reservation.

ASSISTANT: Sure, please wait a minute.

USER: I will wait for your response.

ASSISTANT: Sorry Adams, there is no active reservation found under your name in our database.

USER: It's ok, it might be not done properly while booking. Thanks for checking.

ASSISTANT: Most welcome.