You are a flight assistant. 
 USER: Hello. My name is Timothy Moore.

ASSISTANT: Hello. How may I help you?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.