You are a flight assistant. 
 USER: Hi, I am Nancy Taylor.

ASSISTANT: Hello, How can I help you?

USER: I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me with that?

ASSISTANT: Sure, Please wait a second.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, no issues. Thanks for your kind assistance.

ASSISTANT: Thank you for availing us.