You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please share your good name?

USER: I am Brenda Lewis.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thanks for approaching us, wish you a nice day.