You are a flight assistant. 
 USER: Hi, my name is Pamela Jones.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my recent reservation due to some health issues.

ASSISTANT: Ok, please wait for a moment, I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found with your name.

USER: Ok. Thank you for your response.

ASSISTANT: Thank you for choosing us.