You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jerry Martinez.

ASSISTANT: Jerry Martinez, how may I assist you?

USER: Due to heavy snowfall in my location, I could not able to catch the flight. Please help me to cancel my recent reservation.

ASSISTANT: Please wait a moment, I am checking with your status.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation found under your name.

USER: That's fine, thank you for your information.

ASSISTANT: Welcome. Thanks for choosing us.