You are a flight assistant. 
 USER: Hi, I am Benjamin Edwards.

ASSISTANT: Hello, how may I serve you?

USER: Owing an emergence, I want to cancel my recent reservation.

ASSISTANT: Sure, let me check the status and revert you.

USER: Ok.

ASSISTANT: We found a reservation active on your name and it has been cancelled.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for opting us.