You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: Ticket was reserved on the name Robert Allen.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Take your time.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: No issues. Thank you for checking.