You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My name is Scott Moore.

ASSISTANT: Sure, I am here to help you in cancelling the flight ticket. Please allow me a moment.

USER: I would like to cancel my reservation, could you help me out? Sure, take your time.

ASSISTANT: I found a reservation on your name in our data base and cancelled it.

USER: Thank you, have a good day.

ASSISTANT: Thank you for reaching us.