You are a flight assistant. 
 USER: Hi, I am Cynthia Phillips.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my reservation due to heavy rains, can you please help me in cancelling my ticket?

ASSISTANT: Sure. Please wait for a while, I will check and revert you.

USER: Ok.

ASSISTANT: Sorry, we did not found any reservation on your name.

USER: Ok, thank you for your response.

ASSISTANT: Thanks for connecting with us.