You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ashley Smith.

ASSISTANT: How can I abet you today?

USER: I need to cancel my reservation due to some family problem, can you help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Welcome, have a nice day.