You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you for today?

USER: I am Lisa Scott. My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Yes, I can help you. Give me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.