You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: I would like to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I will help you with that. May I know the name on which the booking had done?

USER: My name is Sandra Thompson.

ASSISTANT: There is no reservation found on your name in the records.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing our agency.