You are a flight assistant. 
 USER: Hello. I am Mary Hernandez.

ASSISTANT: Hello. How may I help you today?

USER: I would like to cancel my recent reservation, due to heavy rainfall. Can you please help me?

ASSISTANT: Sure, please wait for a moment to check.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: That's ok, no more issues. Thank you for your information.

ASSISTANT: You are welcome.