You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I am Shirley Lopez. I need to cancel my reservation as I got hospitalized last night and cant make my journey. Can you help me?

ASSISTANT: Sure, Please wait for some time.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's Ok, thanks for your assistance.

ASSISTANT: Thank you for reaching us.