You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Amy Baker.

ASSISTANT: How may I help you today?

USER: I want to cancel my flight ticket. Can you please help me with that?

ASSISTANT: Please wait a moment, let me check.

USER: Ok.

ASSISTANT: Sorry, there are no active reservations on your name.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for choosing our service.