You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kimberly Adams.

ASSISTANT: How can I aid you?

USER: Owing to an emergency, I want to change my recent reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Sorry to inform you there is no reservation found under your name.

USER: Ok, not an issues. Thank you.

ASSISTANT: Thank you for opting us.