You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I support you today?

USER: Can you help me cancel my reservation which was made on the name of Janet Lopez?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.