You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is Donna Campbell.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching.