You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, May I know your good name to check the reservation status?

USER: My name is Anna Phillips.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for choosing us.