You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, Welcome to airline agency. May I know your good name?

USER: I want to cancel my recent reservation due to cricket tournament has been cancelled.

ASSISTANT: Ok.

USER: Can you help me out cancellation?

ASSISTANT: Sure, To check reservation I need your name.

USER: My name is Joseph Collins.

ASSISTANT: Please wait a moment, I will check and let you know the information.

USER: Sure.

ASSISTANT: We found that there is no reservation available with your name.

USER: Ok, No problem. Thank you.

ASSISTANT: Thank you for consulting us.