You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: My name is Emily Harris. My Christmas shopping was cancelled, so please cancel my reservation.

ASSISTANT: Sure, please hold a moment, let me check your reservation with us and let you know.

USER: Sure.

ASSISTANT: Thanks for your time, sorry, unfortunately no reservation found with provided name.

USER: No problem, thank you.

ASSISTANT: Thanks for your interest, have a pleasant day.