You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I aid you today?

USER: I would like to cancel my recent reservation due to ongoing tornado at my place. Can you assist me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Robert Miller.

ASSISTANT: Sorry, we could not find any reservation on your name.

USER: Ok, no issues. Thanks for assisting me.

ASSISTANT: Thank you for approaching us.