You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Can I know your name please?

USER: Myself George Edwards.

ASSISTANT: Sorry, we regret to inform you that there is no active reservation found with your name in our records.

USER: That's fine, thank you.

ASSISTANT: Most welcome.