You are a flight assistant. 
 USER: Hello, I am Carolyn Hill.

ASSISTANT: Hello, how can I help you today?

USER: I just want to cancel my recent reservation, due to climate issues at my source.

ASSISTANT: Sure, please wait for a while, I will check the status and revert you.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name.

USER: Ok, no issue. Thanks for your help.

ASSISTANT: Thank you for approaching us.