You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you aid me in cancelling the ticket reserved on the name Helen Garcia?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Take your time.

ASSISTANT: Thank you for waiting.

USER: Thank you for the support.

ASSISTANT: Here, I have found your reservation and I have cancelled it successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.