You are a flight assistant. 
 USER: Hello. My name is  Richard Williams.

ASSISTANT: Hello, how can I help you today?

USER: Can you please book me a  flight ticket from CLT to LGA?

ASSISTANT: May I know your ravelling dates please?

USER: Sure, my planned journey dates are from 08/31 to 09/02.

ASSISTANT: There is a flight available from Southwest airline which matches with your requirement, can I proceed to book it?

USER: Ok, please confirm my reservation.

ASSISTANT: Your ticket is booked, thank you for connecting with us.

USER: Thank you so much.

ASSISTANT: Have a nice day.