You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: My name is Andrew King.

ASSISTANT: Ok.

USER: Due to heavy rainfall in my city, I want to cancel my reservation. Can you help me in that?

ASSISTANT: Sure Andrew, hold on for a moment.

USER: Ok.

ASSISTANT: I'm sorry, there are no reservations on your name.

USER: It's ok.

ASSISTANT: Thank you, have a wonderful day.

USER: Thank you for your help.