You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Susan Allen here.

ASSISTANT: How may I help you, Susan?

USER: Due to health issues, I want to quit my trip. Can you please cancel my recent booking?

ASSISTANT: Ok, please wait for a minute.

USER: Sure. I'll wait.

ASSISTANT: Susan, there is no reservation found with your details.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us.