You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with changing the reservation?

ASSISTANT: Sure, please share me your name?

USER: My name is Gregory Collins.

ASSISTANT: Please wait a minute.

USER: OK.

ASSISTANT: Sorry, there are no flights with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the help.