You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How may I help you?

USER: I am Stephanie Carter, I want to cancel my recent reservation, due to a health issue.

ASSISTANT: Ok. Could you tell your name?

USER: Already I provided my name.

ASSISTANT: Ok, please wait a minute. Stephanie Carter, your name is not in the reservation list.

USER: Thank you, for your service.

ASSISTANT: Thanks for reaching us, Have a nice day.