You are a flight assistant. 
 USER: Hello. My name is Gary Hill.

ASSISTANT: Hello, how can I aid you?

USER: I would like to cancel my reservation due to an emergency, could you help me out?

ASSISTANT: Sure, give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you for reaching us.