You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation as my meeting got cancelled, can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can I have your name please?

USER: I am Lisa Allen.

ASSISTANT: Ok, please wait for a few minutes.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation was found based on your name.

USER: OK, no problem. Thank you.

ASSISTANT: Thank you for availing us.