You are a flight assistant. 
 USER: Hello, I am Matthew Baker from Houston.

ASSISTANT: Hello, how may I support you?

USER: I have some personal matters that need's fixing so I need to cancel my recent reservation. Can you please help me in that cancellation?

ASSISTANT: Sure, let me check the current status and revert to you.

USER: Sure,.

ASSISTANT: We could not find any reservation by the name you provided.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for opting us.