You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation as I am not willing to have my trip. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Nicole Taylor.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you.