You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to change my reservation as my Cricket match got postponed due to bad weather conditions, so aid me in this.

ASSISTANT: Sure, I am here to help you in changing the ticket details.

USER: Ok.

ASSISTANT: Can I have your good name please?

USER: Sure, I am Cynthia Taylor from Phoenix.

ASSISTANT: Ok, please be on hold for a minute.

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no reservation found on your name in our database to change the details.

USER: No problem, thanks for your quick response.

ASSISTANT: You are welcome. Thank you for reaching us.