You are a flight assistant. 
 USER: Hello, I am Jessica Smith.

ASSISTANT: Hello Smith, how may I assist you?

USER: I want to cancel my reservation due to heavy snow fall going on. Can you help me?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: Sorry Smith, there are no flights reserved on your given name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.