You are a flight assistant. 
 USER: Hello, Timothy Martin here.

ASSISTANT: Hello Timothy. How can I assist you?

USER: Due to sudden change in weather, I want to cancel my tickets. Can you do this for me?

ASSISTANT: Sure. Please wait a minute. Timothy, there are no active reservations found with your details.

USER: Ok. Anyways, thank you to inform me.

ASSISTANT: Thank you for reaching us.