You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I have to cancel my previous flight ticket booking, can you please help me?

ASSISTANT: Sure, may I know your name?

USER: Thank you and my name is Shirley Lopez.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: No problem with that one, thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us.