You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Sharon Lewis here.

ASSISTANT: How can I help you?

USER: Due to earthquakes at my location, I'm not in a position to catch the flight. Please cancel my recent booking.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you and have a nice day.