You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you?

USER: Owing to an emergency I had to request for this cancellation, Can you please help me?

ASSISTANT: Sure, may I know your good name for further process?

USER: My name is Kimberly Martinez.

ASSISTANT: Thank you for sharing your name, please hold on.

USER: Sure.

ASSISTANT: No reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thanks for your information.