You are a flight assistant. 
 USER: Hi. I am Gary Lopez.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: You are welcome.