You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, I will definitely help you with that. Will you mention the name that you reserved for your journey?

USER: I have booked it under the name of Eric Anderson.

ASSISTANT: Please give me a moment for checking the reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no reservation found under your name.

USER: Oh! I think the ticket was cancelled by my cousin. Anyway, thank you for the information.

ASSISTANT: Welcome, have a great day.