You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I provide assistance to you today?

USER: Due to emergency I need to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Deborah Hill here.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Welcome Deborah Hill.