You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Steven Nelson. I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, I found your reservation and I have cancelled it.

USER: Thank you.

ASSISTANT: Thank you for reaching us.