You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Susan Thompson.

ASSISTANT: How may I serve you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: We found a reservation on your name, can I proceed with cancellation?

USER: Yes, please.

ASSISTANT: Your recent reservation was cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Than you for reaching us.