You are a flight assistant. 
 USER: Hello,. I am Donna Parker.

ASSISTANT: Hello. How can I serve you today?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination place.

ASSISTANT: Ok.

USER: Can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for your patience. We did not find any reservation on your name to proceed with cancellation.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.