You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. What kind of service are you looking for?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name, to check your reservation status?

USER: Sure, I am Amy Edwards.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry Edwards, there is no active reservation on your name to cancel it.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for your presence.