You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day? May I know your good name please?

USER: You can call me as Kenneth Moore.

ASSISTANT: Ok.

USER: I want to cancel my reservation, can you help  me with it?

ASSISTANT: Sure, we are glad to help you. Can you please wait for a moment, I will check with your reservation.

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name in our records.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us. Have a nice day.