You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I need your help in cancelling my reservation, as I have some emergency work at my home place.

ASSISTANT: Ok, May I know your name further process?

USER: I am Sarah Phillips.

ASSISTANT: Ok, wait for some time.

USER: Ok.

ASSISTANT: There is no reservations found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thanks for choosing us.