You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,. How can I helpful to you?

USER: Could you please cancel my recent reservation.

ASSISTANT: Sure, may I know your name please?

USER: I am Nicole Lopez.

ASSISTANT: Please be on hold, I will revert to you.

USER: Sure.

ASSISTANT: Thanks for holding on, we found a reservation in your name and that has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thanks for approaching us, your amount will be credited to your account.