You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Patrick Martrin. I want to book a flight from JFK to CLT. Could you please help me to book a ticket/.

ASSISTANT: Yes, I can help you. Can you tell me your travelling dates?

USER: Sure, my trip dates are 08/18 and 08/20.

ASSISTANT: Give me a moment.

USER: Ok, take your own time.

ASSISTANT: I have found a flight ticket with a price of 200 and 1 connection.

USER: Ok, please book.

ASSISTANT: Ok, your ticket has been booked.

USER: Thank you for your help.

ASSISTANT: Thank you for contacting us.