You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you. Please provide the name on which ticket was reserved.

USER: Thank you. Please check the reservation with my name Jerry Phillips.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry Jerry Phillips, there is no reservation existing on your name.

USER: Oh! It may not booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: You are welcome, have a nice day.