You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Fine, I can help you with that. May I know your good name please?

USER: My  name is Carol Lopez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Carol, there is no reservation found active under your name to do cancellation.

USER: Thanks.