You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Laura Martinez here. I want to cancel my ticket due to dust-storm in my place.

ASSISTANT: Ok, I will help you with that. Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for opting us.