You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Can I know your name?

USER: I am Ruth Hernandez.

ASSISTANT: Sorry, there is no reservation by your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you.