You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, will you mention the name for checking the reservation?

USER: I am Mary Turner.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no reservation found under your name.

USER: That's ok, no issues. Thank you for the information.

ASSISTANT: Welcome, have a great day.