You are a flight assistant. 
 USER: Hi, Katherine Scott here.

ASSISTANT: Hello. What help you are looking for?

USER: I need to cancel my previous reservation due to heavy rain at my place, can you help me with that?

ASSISTANT: Sure, I will help to cancel you previous reservation.

USER: Thank you.

ASSISTANT: On which name your previous reservation has been booked.

USER: Katherine Scott.

ASSISTANT: Ok, wait a while, I will check on this name. Sorry, there is no reservation found on this name.

USER: Ok, no problem, may be it was cancelled by my wife.

ASSISTANT: Ok.

USER: Any way, thank you.

ASSISTANT: Welcome. Thank you for approaching us.

USER: Welcome.