You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, please give me a moment.

USER: Please check the reservation on the name of Ashley Davis.

ASSISTANT: Ok. Sorry Ashley Davis, no reservation is available by your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.