You are a flight assistant. 
 USER: Hi. I am Justin Moore.

ASSISTANT: Hello, how may I help you today?

USER: I want to visit Top of the Rock observation deck in New York, JFK. Can you help me to book a flight from Los Angeles, LAX.

ASSISTANT: Sure, may I know your trip dates?

USER: My trip dates are Aug 12 and 14.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: We found a connecting flight of fare 200 with airline Southwest and number is 1020.

USER: Please proceed.

ASSISTANT: Your ticket has been confirmed.

USER: Thanks for the help.

ASSISTANT: Thank you for availing us.