You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to some health issue, I am unable to travel. Could you please cancel  the reservation with my name Rachel Garcia?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: No problem. Thank you for your response.

ASSISTANT: Thank you for reaching us.