You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Rachel Nelson.

ASSISTANT: Yes Nelson.

USER: My friend met an accident in Fort Worth, so can you help me booking flight from OAK to DFW?

ASSISTANT: Please mention your travel dates.

USER: My travel dates are 05/19 and 05/21.

ASSISTANT: Please wait.

USER: Provide flight with connection 1.

ASSISTANT: AA airlines with 1 connection is available for you.

USER: Yes, I am ok with that flight, proceed to booking.

ASSISTANT: Your ticket is booked in 1010 flight. Thank for your information.

USER: It's my pleasure.

ASSISTANT: Thank you.