You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Cynthia Jackson. I want to cancel my recent reservation, due to my exam has been cancelled. Can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: We could not found any reservation on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.