You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Mary Rodriguez here. I just want to cancel my previous reservation due to abnormal weather condition, can you please help me with that?

ASSISTANT: Sure, I am here to help you, please wait for a moment to check.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.