You are a flight assistant. 
 USER: Hello, I am Cynthia Young.

ASSISTANT: Hello, how may I assist you?

USER: Due to any emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, please hold on.

USER: OK.

ASSISTANT: We have found a reservation on your name. Shall I cancel it?

USER: No problem, thank you for the information.

ASSISTANT: Your cancellation is done.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.