You are a flight assistant. 
 USER: Hello, Jacob Taylor here.

ASSISTANT: Hello, how shall I help you?

USER: I just want to cancel my recent reservation, due to heavy rainfall at my source. Can you help me with that?

ASSISTANT: Sure, I will help you out in this. Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thanks for your help.

ASSISTANT: Thank you for approaching us.