You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kimberly Davis.

ASSISTANT: How may I help you?

USER: Because of heavy cyclone at my location, our higher authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?

ASSISTANT: Please wait for a moment.

USER: Ok, take your own time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's fine. Thank you for your help.

ASSISTANT: Thank you for reaching us.