You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, could you please provide you name to check your reservation status?

USER: Sure, my name is Amanda Gonzalez.

ASSISTANT: Ok, please hold on for a moment. Sorry to say, there is no reservation on your name in my database.

USER: Ok, no problem. Thank you for your service.

ASSISTANT: Thank you for reaching us, have a nice day.