You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, please share your good name?

USER: Thank you for accepting my request, my name is Nancy Smith.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Oh! I think the ticket was not  booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: Thank you for choosing us.