You are a flight assistant. 
 USER: Hi, my name is Edward Hall.

ASSISTANT: Hello, How can I help you?

USER: Owing to an emergency, my business conference has been cancelled. So I had a request to you to cancel my recent reservation?

ASSISTANT: Ok, Wait a  minute I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry to tell that there is no reservation on your name.

USER: Ok, no issues.

ASSISTANT:  Thank you for approaching us.

USER: I appreciate your service.