You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: My name is Melissa Green and I would like to cancel my recent reservation where an urgent work has got up.

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: Melissa Green.

ASSISTANT: Melissa Green, I found an active reservation on your name in our database. Can I proceed it for cancelling?

USER: Sure.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for the assistance.

ASSISTANT: Thank you for reaching us.