You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Nicole Harris. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please wait for a moment to check your details in my records.

USER: Ok, take your own time.

ASSISTANT: I have successfully cancelled your ticket.

USER: Thank you for helping me out.

ASSISTANT: Thank you for choosing us, have a nice day.