You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide service to you?

USER: Could you please cancel my ticket?

ASSISTANT: Sure, I can cancel your reservation as per your request.

USER: Thank you.

ASSISTANT: Can I have your name please to check the status of your reservation?

USER: Carol Hernandez is my name.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Not an issue, Thank you.

ASSISTANT: Thank you for reaching us.