You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I need to change my recent reservation due to my exams, can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Janet Turner.

ASSISTANT: Please stay online.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to make changes further.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.