You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with that. May I know your name please?

USER: My name is Richard Jones.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us, have  a great day.