You are a flight assistant. 
 USER: Hello, I am Frank Martinez.

ASSISTANT: Hello, what kind of help you are looking from my side Frank Martinez?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?

ASSISTANT: I am glad to help you in cancellation of your reservation.

USER: Thank you.

ASSISTANT: Please be on hold for a while to check the active reservation with your name in our booking list.

USER: Take your time.

ASSISTANT: I regret to say this Frank Martinez, there is no active reservation with your name to cancel the reservation.

USER: No issues. Thank you for checking.

ASSISTANT: You are welcome, thank you for reaching out here Frank Martinez.

USER: You are welcome.