You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My name is Virginia Gonzalez and I want to cancel my reservation due to health issues. Can you please help?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check the reservation and  get back to you.

USER: Ok, take your time.

ASSISTANT: Thanks for your time, there is no active reservation found in your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for choosing us, we hope to serve you for the next time.