You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I am Gary Evans, I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, please wait for a moment.

USER: Thank you, take your own time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's fine. Thanks for your valuable information.

ASSISTANT: Thank you for reaching us.