You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I need to cancel my reservation as I am not feeling well. Can you help me with that?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you for considering my request.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: Sure, my name is Brian Moore.

ASSISTANT: Brian Moore, there is no active reservation found under your name in our database.

USER: Oh! It might not booked properly at the time of booking. Anyways thank you for the information.

ASSISTANT: Thank you for contacting us.