You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How  can I aid you?

USER: I need to cancel my reservation which was made on the name of Alexander Jackson as my meeting got cancelled. Can you help me with that?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: It's ok, thank you for the information.

ASSISTANT:  Thank you for opting us.