You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Anthony Wilson. I would like to book a flight ticket from IAD to MSP. Could you please help?

ASSISTANT: Sure, can I know your preferable dates?

USER: I am planning to start on 02/09 and return back on 02/11.

ASSISTANT: I found a flight from AA airlines and flight number is 1016 with 1 connection. Shall I proceed?

USER: Yes, please proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.