You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Debra Martin.

ASSISTANT: How can I aid you?

USER: Due to bad weather, so I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.