You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: My name is Angela Jackson. Due to a minor accident, I want to cancel the reservation. Can you help me out?

ASSISTANT: Sure, please hold on for a moment. Sorry, there is no reservation on your name.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you, have a quick recovery.