You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: I have planned to visit Austin but due to heavy snowfall, I want to cancel my reservation. Can you please help me in cancellation?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Ok.

ASSISTANT: May I know your name please?

USER: My name is Christine Edwards.

ASSISTANT: Thank you for your name, sorry to say no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.