You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you please help me to cancel my active reservation?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Myself Frank Hernandez.

ASSISTANT: Please wait for a minute, I will get back to you.

USER: Ok.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us.