You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jonathan Jackson.

ASSISTANT: How may I guide you today?

USER: I have to cancel my flight ticket booking, can you please help me in that one?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for your positive response.

ASSISTANT: Please wait a moment to check your previous reservation status.

USER: Sure, take your own time.

ASSISTANT: We regret to inform you that there is no reservation found on your name in our records.

USER: No issues with that one, thank you for your quick response and providing your information.

ASSISTANT: Thank you for reaching us, hope you have a great day.

USER: Welcome.