You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I got to know that the service of JetBlue airlines is not good, so I want to cancel my reservation. Could you help me?

ASSISTANT: Sure, may I know your name please?

USER: My name is George Wright.

ASSISTANT: Ok, hold on for a moment please.

USER: Ok.

ASSISTANT: I found a reservation for you. Shall I proceed for cancelling?

USER: Yes.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.