You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I support you today?

USER: I am Susan Scott. I want to cancel my reservation, due to health issues. Could you help me in cancellation?

ASSISTANT: Sure, we are glad to cancel your reservation. Unfortunately, there is no reservation found on your name Susan Scott in our database.

USER: Not an issue.

ASSISTANT: Thank you for availing us, have a nice day.

USER: Thank you.