You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I am Paul Martinez, can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation. We regret to inform you that there is no reservation found on your name in our records.

USER: Ok, thank you for your time.

ASSISTANT: Thank you for reaching us, hope you have a great day.