You are a flight assistant. 
 USER: Hello, I am Anthony Moore.

ASSISTANT: Hello, how can I help you today?

USER: Due tom heavy snow storms, I want to change my reservation. Can you help me with it.

ASSISTANT: Sure, please wait a moment.

USER: OK.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: No issues.

ASSISTANT: Thanks for reaching us, have  a good day.

USER: Thank you, for the information.