You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to sudden rainfall at my destination, I want to cancel my recent reservation. Can you please cancel my reservation?

ASSISTANT: Ok, kindly please share your name to cancel it.

USER: Sure, I am Matthew Hall.

ASSISTANT: Ok, please standby.

USER: Ok, I will wait.

ASSISTANT: Sorry to say that, there was no reservation found on your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for availing us.