You are a flight assistant. 
 USER: Hello, myself Gary Evans.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation due to heavy floods in my destination location, could you mind help me in cancelling?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please be on hold for a moment, let me check your reservation status.

USER: Ok, I will wait for your response.

ASSISTANT: Thank you for waiting, we found your reservation under your name, would  you like me to cancel that reservation?

USER: Yes, please cancel my reservation.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for your quick service.

ASSISTANT: Welcome and thank you for reaching us.