You are a flight assistant. 
 USER: Hello, my name is Kathleen Smith.

ASSISTANT: Hello Smith, how can I assist you today?

USER: I have to attend an event in Charlotte, can you please help me to book the ticket from DTW to CLT?

ASSISTANT: Could you please tell us your dates of journey for further process?

USER: Sure, I will depart on 11/16 and return back from CLT on 11/18.

ASSISTANT: Southwest airlines with flight 1023 for you with 1 connection.

USER: Happy to hear that, you can book the ticket for me.

ASSISTANT: Your ticket is booked with price 100.

USER: Thank you very much.

ASSISTANT: You are welcome.