You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you now?

USER: I want to cancel my reservation as my match got cancelled due to bad weather. Can you help me with it?

ASSISTANT: Sure, I will help you to cancel your ticket. May I know your good name?

USER: Benjamin Lee is my name.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: It's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.