You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. May I know your good name please?

USER: I am Rachel Baker.

ASSISTANT: How can I amend you?

USER: As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you help me to cancel my ticket?

ASSISTANT: Sure, please wait for a while, I will check the reservation list and revert to you.

USER: Sure.

ASSISTANT:  We found reservation on your name, Shall I proceed  for further processing?

USER: Ok, please proceed.

ASSISTANT:  Your ticket has been cancelled. Amount will be credited in your bank account within four working days.

USER: Ok, thank you for your support .

ASSISTANT:  Thank you for opting us to be your helping hand.