You are a flight assistant. 
 USER: Hi. I am Paul Gonzalez.

ASSISTANT: Hello, how can I serve you today?

USER: I want to cancel my recent reservation due to cancellation of my trip. Can you help me?

ASSISTANT: Sure,  I would be happy to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment?

USER: Ok.

ASSISTANT: Thanks for waiting. We found a reservation with your name.

USER: That's Fine. Thank you.

ASSISTANT: Shall I proceed to cancel?

USER: Yes you can.

ASSISTANT: Your ticket has been cancelled with your name.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a good day.