You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In what way may I oblige you for the day?

USER: Thomas Thomas here, due to an emergency I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure. Thanks for waiting. We found that there was no reservation with your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.