You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I render you today?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know on whose name the ticket has been reserved formerly?

USER: Ruth Scott.

ASSISTANT: Sorry Ruth Scott, there are no flights reserved on your given name formerly.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.