You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you help me to cancel my reservation? Because I have some work on that dates.

ASSISTANT: Sure, may I know your good name please?

USER: My name is Ryan Gonzalez.

ASSISTANT: Ok, please be on hold.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing our agency.

USER: Thank you for your help.