You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Thank you. I am Michelle Wright.

ASSISTANT: Ok, wait for some time I will check and get back to you.

USER: Sure.

ASSISTANT: We found reservation on your name and your ticket has been cancelled.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for approaching us.