You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation because of some personal work. Can you please help me out?

ASSISTANT: Sure, may I know your name to cancel your ticket?

USER: Sure, my name is Jerry Scott.

ASSISTANT: Jerry, we found your reservation and cancelled it.

USER: Thank you.

ASSISTANT: Thank you for reaching us.