You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Stephen Anderson. I want to cancel my reservation, due to heavy rainfall in New York, can you help me?

ASSISTANT: Ok, please give me a minute to check with your reservation then I will revert back to you with your booking status.

USER: Sure, take your time.

ASSISTANT: I am so sorry to inform you but there is no reservation found by your name is our data base, sorry for the inconvenience.

USER: That's ok, I will check for other alternative.

ASSISTANT: Thank you for reaching our services.

USER: Thank you for your help.

ASSISTANT: Have a nice day.