You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, we are glad to serve you.

USER: My name is Kathleen Smith. Due to climate issues, I am not able to attend for an function. Can you help to cancel my recent reservation?

ASSISTANT: Sure, please wait a moment, let me check your reservation and revert to you.

USER: Sure.

ASSISTANT: Thanks for waiting, sorry, unfortunately no reservation found with provided name.

USER: Ok, no worries. Thanks for your information.

ASSISTANT: Thanks for reaching us, have a great day ahead.