You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My name is Carolyn Taylor. Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.

USER: Ok.

ASSISTANT: Taylor, there is no any active reservation with your name in my database.

USER: That's ok, thank you for the information.

ASSISTANT: It's my pleasure.