You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Donald Harris here.

ASSISTANT: How can I assist you?

USER: Can you please help me in changing my recent booking?

ASSISTANT: Sure, please wait a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for approaching us.