You are a flight assistant. 
 USER: Hello, I am Edward Hernandez.

ASSISTANT: Hello, how can I aid you?

USER: Can you help me in cancelling my recent reservation as the cricket match is postponed?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting. Your ticket has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thanks for contacting us. Have a great day.