You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: I just want to cancel my recent my recent reservation due to sudden demise of great grand mother, can you help me with this?

ASSISTANT: May I know your name?

USER: I am Virginia Johnson.

ASSISTANT: Please hold on. There is no reservation o your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you.