You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I provide assistance to you today?

USER: I am Pamela Martinez. I would like to cancel my recent reservation, as I am suddenly fallen sick due to bad weather. Could you help me in cancelling?

ASSISTANT: Sure, we are gleeful to help you for cancellation. Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your help.