You are a flight assistant. 
 USER: Hello, myself Janet Hernandez.

ASSISTANT: Hello. How may I help you?

USER: I would like to meet my sister on her birthday, could you please help me to book my flight ticket from MSP to EWR?

ASSISTANT: May I know your trip dates?

USER: Sure, I want to depart on 03/29 and return back on 03/31.

ASSISTANT: Sure, please wait a minute.

USER: Sure, I prefer for a direct flight.

ASSISTANT: Sorry, there is no flights available.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Most welcome.