You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Myself Joshua Parker.

ASSISTANT: Please allow me a minute to check your reservation status.

USER: Ok.

ASSISTANT: Joshua Parker, there is no active reservation found under your name to do cancellation.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.