You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation due to sudden postpone of my football match. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Deborah Lee.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.