You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, please provide me your name.

USER: Nancy White here.

ASSISTANT: There is no reservation found with your name.

USER: No problem, Thank you.

ASSISTANT: Have a good day.