You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I am Kevin Martinez and a writer in travel magazine. I keep travelling. This time I have an assignment at Oakland, CA - OAK. Please help me with my ticket booking.

ASSISTANT: Sure, we are here to help you. Can you share me your travelling dates?

USER: I will start on 01/26 and will return on 01/28.

ASSISTANT: May I know your source point? Ok, wait for a moment.

USER: I will start from CLT.

ASSISTANT: We found AA airline with direct flight airline number 1016. Shall I confirm it?

USER: I am looking for a connecting flight.

ASSISTANT: There is no connecting flight.

USER: Please don't proceed then.

ASSISTANT: Thanks for your information.

USER: Thank you anyway.