You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER:  I am Stephanie Hill want to cancel my reservation owing an emergency. Can you help me with it?

ASSISTANT: Sure, we are here to help you. Please hold a minute. Thank you for your time, we have found a reservation on your name. Shall I proceed to cancel.

USER: Please cancel it.

ASSISTANT: Sure, your ticket has been cancelled.

USER:  thank you for your help.

ASSISTANT: Thank you for reaching us.