You are a flight assistant. 
 USER: Hi. I am Dorothy Perez.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.