You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Wilson. Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: How can I aid you?

USER: Can you help me out?

ASSISTANT: Sure, give me a minute. Sorry, there is no reservation found under your name.

USER: Ok, take your time. That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.