You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you right now?

USER: I want to cancel my recent reservation due to some personal problems. Can you help me?

ASSISTANT: Sure, could you please tell me your name to check your reservation status?

USER: Yes, I am Debra Hill here.

ASSISTANT: Hill, there is no reservation matching with your name to cancel further.

USER: That's fine, no problem. Thank you for your information.

ASSISTANT: Thank you for consulting us, have a great day.