You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Helen Garcia, I would like to change my reservation due to sudden change in the climate in the destination.

ASSISTANT: Ok, wait for some time.

USER: Ok.

ASSISTANT: There was no reservation found on your name.

USER: Ok, fine. Thank you for the information.

ASSISTANT: Thanks for connecting us.