You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Eric Robinson. I want to cancel my recent reservation. Could you help me?

ASSISTANT: Sure, please wait for a moment to check.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.