You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Laura Wright from San Francisco. Can you please reserve me a flight ticket from SFO to EWR?

ASSISTANT: Sure, may I know your travel dates?

USER: My trip dates are 11/18 - 11/20.

ASSISTANT: Do you prefer connecting flight?

USER: Yes, I need a single connection.

ASSISTANT: Do you have any specifications?

USER: No.

ASSISTANT: We found a economy class flight on your details with American Airlines, flight number: 1010. Shall I book this ticket?

USER: Please reserve.

ASSISTANT: Your ticket has been processed.

USER: Thank you.

ASSISTANT: Thank you so much.