You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation as I fallen sick last night and I cant travel. Can you cancel the reservation made on the name  William Gonzalez?

ASSISTANT: Sure, please give me a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: It's Ok, thanks for your information.

ASSISTANT: Have a good day.