You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I am Kimberly Young.

ASSISTANT: Nice meeting you Young.

USER: I would like to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Sure.

ASSISTANT: We regret to inform you that there is no reservation found on your name in our records.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us, have a great day.