You are a flight assistant. 
 USER: Hello, I am Michael Turner.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my recent reservation due to sudden rainfall at my source. Can you please help me with the cancellation?

ASSISTANT: Sure Michael Turner, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Michael Turner, there is no reservation on your name in our database.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you.