You are a flight assistant. 
 USER: Hello, I am Patrica Green.

ASSISTANT: Hello, Patrica Green. In what way may I aid you now?

USER: Due to some emergency work, Can you please cancel my reservation?

ASSISTANT: Sure. Please  standby.

USER: Ok.

ASSISTANT: We found a reservation with your name. Can I proceed for cancellation?

USER: Sure.

ASSISTANT: Your ticket was cancelled.

USER: Thank you.

ASSISTANT: Thank you for availing us.