You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Is there any assistance that you need from my end?

USER: Can you please help me to cancel my recent reservation, as my meeting is cancelled due to heavy rains?

ASSISTANT: Sure, I am glad to assist you with ticket booking and will you please let me know your name?

USER: Thank you for accepting my request, please check the ticket under the name Laura Baker.

ASSISTANT: Ok, please allow me a moment to check your previous flight ticket booking in our data base and I will get back to you.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no reservation found for the user in our data base when I have checked.

USER: That's fine, no issue. Anyway thank you for checking.

ASSISTANT: You are most welcome.