You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Frank Edwards. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Yes, I can do that for you.

USER: Thank you.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for contacting us.