You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you. May I know your name for cancelling the reservation?

USER: Myself Brenda Jones.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: There is no reservation done on your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for approaching us.