You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Myself Susan Mitchell. I want to book a flight ticket from CLT to JFK to meet my cousins. Can you help me in that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your planned dates of travel?

USER: My trip dates are Dec 14 to Dec 16.

ASSISTANT: Do you have any specifications?

USER: I need direct flight.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there were no flights available on your preferred dates.

USER: Ok, not an issue. I will choose alternate way to reach my destination.

ASSISTANT: Thank you for choosing us.

USER: Thank you for giving information.