You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: Due to heavy rains, I decided to cancel my trip. Can you please help me out?

ASSISTANT: Sure, I am here to help you with this. May I know your name please?

USER: The ticket is booked under the name Gregory Martinez.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure, I will wait. Take your own time.

ASSISTANT: Sorry Gregory, there is no reservation found as per your name to cancel it in your database.

USER: No issue, anyway thank you for checking.

ASSISTANT: You are welcome.