You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please cancel my reservation due to my health issue?

ASSISTANT: May I know your name?

USER: Anna Edwards is my name.

ASSISTANT: Ok, let me check the database, please wait.

USER: Sure.

ASSISTANT: We cancelled your ticket successfully. Money will be refund soon to your wallet.

USER: Thanks for your help in cancelling my ticket.

ASSISTANT: Thank you.