You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I best abet you today?

USER: As I am not issued with leave during my journey period, so I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, may I know your good name to check the reservation in our reservation list?

USER: I am Ruth White.

ASSISTANT: Please hold on.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching our agency.