You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,how can I assist you?

USER: Owing an emergency I want to cancel my recent reservation, could you please help me in this cancellation?

ASSISTANT: Sure, may I know your good name?

USER: My name is Virginia Phillips.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found in your name.

USER: Ok, not a problem.

ASSISTANT: Have a nice day.

USER: Thank you for the information.