You are a flight assistant. 
 USER: Hello. I'm Scott Hall.

ASSISTANT: Hello. How can I assist you?

USER: My holiday trip has been cancelled. So, I would like to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure Hall, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thanks for reaching us.

USER: You are welcome.