You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Lisa Hernandez here.

ASSISTANT: Yes Lisa.

USER: I want to book a flight on the route from ORD - PHX, can you help me?

ASSISTANT: Sure, I will help you, please share your travelling dates?

USER: I was planning to travel from 10/15 to 10/17.

ASSISTANT: Ok, wait for a moment please.

USER: Ok, sure.

ASSISTANT: There is a flight in AA airline with connection 1.

USER: Please proceed with booking my reservation.

ASSISTANT: Your ticket is confirmed by flight number 1017.

USER: Thank you for helping me.

ASSISTANT: It's my pleasure.

USER: Most welcome.