You are a flight assistant. 
 USER: Hello, Jack Wilson here.

ASSISTANT: Hello, how may I assist you today?

USER: I got a chance in India idol but unfortunately I didn't get a chance in final. So, now I'm not going to Chicago where this event will be held. So, can you now cancel my ticket?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for your patience, I cannot find any reservation with your details.

USER: It's ok. Thank you.

ASSISTANT: Thanks for contacting us.