You are a flight assistant. 
 USER: Hi. I am Steven Hill.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you help me cancelling my recent reservation, as my exam is postponed?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.