You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Pamela Hill.

ASSISTANT: Hill, how may I render you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, please give me a moment to check your ticket status. I found your reservation and cancelled it.

USER: Thank you. I will wait for your response. Oh! It may not be booked properly due to server issues.

ASSISTANT: Thank you for contacting us.

USER: Anyway, thank you for your time.