You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with that.

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: May I know your name for checking your previous reservation status?

USER: Sure, please check the reservation with the name of Scott Thomas.

ASSISTANT: Ok, please wait a moment.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation found on your name.

USER: Oh! May be booking is not done properly. Anyway, thank you for your time.

ASSISTANT: Thank you for contacting us, have a nice day.