You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER:  I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Can I know  your name?

USER: Susan Taylor here.

ASSISTANT: Reservation is cancelled.

USER: Thank you.

ASSISTANT: Thank you.