You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Raymond Smith.

ASSISTANT: Nice meeting you Smith.

USER: Can you help me to book a flight from PHX and PHL?

ASSISTANT: Sure, I am here to help you with that. Can I know your travelling dates?

USER: My travelling dates are 07/14 and 07/16.

ASSISTANT: Ok, please be on hold for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no flight available on this route based on your details.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.