You are a flight assistant. 
 USER: Hi, I am Shirley Moore.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it.

ASSISTANT: Ok.

USER: Can you please cancel my flight ticket?

ASSISTANT: Sure, I am perky to help you. Give me a minute, I will check reservation with your name.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no reservation available with your specified name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for contacting us.