You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you with that. Can I know your name to check your previous reservation?

USER: My name is Matthew Jackson.

ASSISTANT: Please be on hold to check.

USER: OK.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us, have a great day.