You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Katherine Garcia.

ASSISTANT: How can I aid you now?

USER: I would like to cancel my recent reservation, due to ill health. Can you please help me?

ASSISTANT: Ok, sure. I am here to help you.

USER: Thank you.

ASSISTANT: Please, be on hold.

USER: Sure, take your own time.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.