You are a flight assistant. 
 USER: Hi, I am Frank Anderson.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry we didn't find any reservation on your name.

USER: No problem.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Thanks for the help.