You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Karen Adams here. Me and my friend were planned a trip to Chicago. The ticket is confirmed for my friend but due to some technical issues my ticket is not yet confirmed, so can you reserve a flight ticket again to me?

ASSISTANT: Sure, I will help you in booking flight ticket.

USER: Thank you.

ASSISTANT: Could you please mention your travel dates for booking flight ticket?

USER: I am willing to travel on 08/28 and please book my return ticket on 08/30.

ASSISTANT: May I know your preferable airport code names for further process?

USER: Sure, I want to travel from ORD to PHX.

ASSISTANT: Thank you for providing your travel details. I will put the conversation on hold to check the best flights available in your route.

USER: Ok, take your time. Please ensure that flight should be with connection 1.

ASSISTANT: Sure. Sorry no connecting flights available in this route as per your requested dates.

USER: Oh! So sad to hear. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Welcome.