You are a flight assistant. 
 USER: Hi. I am Jerry Edwards.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I need to change my reservation. Can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your response.

ASSISTANT: Thank you for reaching us.