You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Could you please help me to amend in my existing reservation as I need a connecting flight instead of direct flight?

ASSISTANT: Sure, I am here to help you in changing your reservation.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status in our database?

USER: I am Jacob Moore.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Jacob Moore, there is no active reservation found under your name in our database.

USER: Ok, not an issue. thank you for your information.

ASSISTANT: Thank you for contacting us.