You are a flight assistant. 
 USER: Hello. I am Paul Nelson.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I am here to help you. Please, wait for a while.

USER: Ok.

ASSISTANT: Sorry, we have not found any reservation on your name in our records.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.