You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Raymond Adams.

ASSISTANT: How can I provide assistance to you?

USER: I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thanks for holding on, we did not find any active reservation with your specified name.

USER: Not a problem, thank you.

ASSISTANT: Thanks for consulting us.