You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I am Carolyn Taylor. Can you please help me in cancelling my recent reservation, as I am suddenly fallen sick.

ASSISTANT: Sure, please wait a moment, let me check with your details to cancel.

USER: Ok.

ASSISTANT: Sorry, there are no active reservations on your given name to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching our service.