You are a flight assistant. 
 USER: Hi. I am Linda Smith.

ASSISTANT: Hello, what kind of help are you expecting from us?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, we are here to help you with cancellation. Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no active reservation found on your name to cancel it.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.