You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: My name is Scott Lee.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Scott Lee, I found your reservation. Shall I cancel it?

USER: Yes, please.

ASSISTANT: Scott Lee, your ticket is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you very much for contacting our agency.