You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you out?

USER: I need to cancel my reservation due to my planned  event got cancelled. So please help me with that.

ASSISTANT: Sure, I am happy to help you. May I know your good name?

USER: Thank you. Myself Benjamin Campbell.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for contacting us.

USER: Most welcome.