You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My name is Carol Clark.

ASSISTANT: Ok.

USER: I just want to cancel my recent reservation, due to my exams has been cancelled. Can you help me with cancellation?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for your time, there is no reservation found in your name.

USER: Ok, no problem. Thanks for your help.

ASSISTANT: Thanks for your kind approach.