You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Matthew Smith. I want to cancel my reservation, due to my health issues. Could you help me in cancelling a reservation?

ASSISTANT: Sure, wait for some time.

USER: Ok.

ASSISTANT: There was no reservations found on your name. Thanks for connecting us.

USER: Not an issue. Thank you.