You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will assist you with that. May I know your name for further process?

USER: My reservation was done under the name Melissa Taylor.

ASSISTANT: Ok, please wait a moment, I will check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation available under your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.