You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation due to medical emergency. Can you assist me?

ASSISTANT: May I know your name please?

USER: My name is Eric Brown.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: There is no reservation found with your given name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.