You are a flight assistant. 
 USER: Hello, I am Emma Mitchell.

ASSISTANT: Hello, how can I guide you for the day?

USER: I want to cancel my reservation, can you help me with it?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Sorry, no reservation found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.