You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I am Amy Lee.

ASSISTANT: Thank you for providing your good name.

USER: I want to cancel my recent reservation due to an emergency work.

ASSISTANT: Sure, please wait for a couple of moments, I will check and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time, there is current reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.