You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you right now?

USER: I am Pamela Mitchell.

ASSISTANT: Nice to meet you Pamela.

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am beatific to help you.

USER: Thank you.

ASSISTANT: Thank you for waiting, in reservation list there is no name with Pamela Mitchell to cancel.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: My pleasure, hope you choose our agency for your future ventures.