You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help with this. May I know your name please?

USER: Sure, my name is Susan Young.

ASSISTANT: Please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Susan, there is no reservation found as per your name to cancel your reservation.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us and have a great day.

USER: Thank you for approaching us, have a nice day.