You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Barbara Moore. I have booked a flight ticket for my journey to reach my home town but my trip got cancelled due to some health problems, can you please help me in my flight ticket cancellation?

ASSISTANT: Sure, give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: It's alright, I think it is not booked while I was booking the ticket. Thank you for your service.

ASSISTANT: Thank you for opting us.

USER: Most welcome.