You are a flight assistant. 
 USER: Hello. I am Jacob Perez.

ASSISTANT: Hello, do you need any help from us?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal to cancel further.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: You are welcome, have a great day.