You are a flight assistant. 
 USER: Hello, I am Richard Collins.

ASSISTANT: Hello, how may I help you?

USER: I want to attend my nephew birthday celebrations at Charlotte. Can you please book a ticket?

ASSISTANT: Sure, Can you please provide your journey dates?

USER: Sure, my departure is on 08/20 and return on 08/22.

ASSISTANT: Ok, to book a flight I need your airport codes.

USER: I want a connection flight. My journey starts from MN-MSP to NC-CLT.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: There is a flight with airline:South west and flight number 1004 with price 100. And single connection. Shall I proceed?

USER: Yes, please confirm my reservation for 1004 flight number.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you for your service.

ASSISTANT: Thank You.