You are a flight assistant. 
 USER: Hello, I am Joseph Nelson.

ASSISTANT: Hello, how may I aid you today?

USER: My business trip has been cancelled, can you please cancel my reservation?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Thanks for being hold, there is no reservation found on your name.

USER: Ok, thank you for your response.

ASSISTANT: Thank you for choosing us. Have a great day ahead.