You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you now?

USER: I am Amy Garcia, I want to cancel my trip as my health is not good for travelling. Can you help me now?

ASSISTANT: Ok, I can help you out. Please be patience, I will check your reservation and update you.

USER: Sure.

ASSISTANT: Sorry, we did not find any reservation on your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for opting us, Take care.