You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: I am Patricia Perez.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: There is a reservation found on your name, Are you sure shall I proceed for cancellation?

USER: Ok, no issues. Please cancel.

ASSISTANT: Your ticket has been cancelled.

USER:  Thanks for the help.

ASSISTANT: Thanks for approaching us.