You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you with that. I need your name to check current reservation status, can you please share it with me?

USER: My name is Laura Campbell.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: We don't have any reservation on your name to cancel.

USER: That's ok. Thank you.

ASSISTANT: Thank you.