You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Carol Young here.

ASSISTANT: How may I help you?

USER: I was looking for a flight to meet my aunt, as she is hospitalised in Charlotte CLT, can you help me to find a flight from CLT?

ASSISTANT: Sure, I will help you out.

USER: Thanks.

ASSISTANT: May I know your travelling dates please?

USER: I will be travelling from 05/16 to 05/18.

ASSISTANT: Can you provide your return airport code please?

USER: It is a round trip.

ASSISTANT: Ok, please wait a moment.

USER: Ok, take your time.

ASSISTANT: There is a flight with connection 1 and price 100, can I proceed with this flight?

USER: Ok, you can proceed with booking my reservation.

ASSISTANT: Ok, your ticket has been booked.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.

USER: Welcome.