You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Paul Edwards. Due to bad weather in my city I need to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you with that. Please wait for a while, I will check your reservation status.

USER: Ok.

ASSISTANT: Thanks for waiting and sorry to inform you, there is no reservation found with your name in our records.

USER: It's fine. Anyway, thank you for your help.

ASSISTANT: Most welcome.