You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Susan Mitchell. I would like to change my reservation as I am leaving for business meet, can you please help me out?

ASSISTANT: I am here to help you about that. Hold on for sometime.

USER: Thank you.

ASSISTANT: Sorry to say this Susan, there are no active reservations under your name to change.

USER: Ok no problem, thank you for your services.

ASSISTANT: Most welcome, thank you for reaching out here.