You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I render you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. May I know your name plesae?

USER: My name is Christine Edwards.

ASSISTANT: Please wait a while, we will check your name in our database and revert to you.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found on the name Christine Edwards.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.