You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I have made a reservation earlier to visit my Hometown, but due to bad weather conditions there, I need to cancel my reservation. Will you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: On whose name, I have to check the reservation?

USER: Sure, my name is Jessica Jackson.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No issues, thank you.

ASSISTANT: Thank you for choosing us.