You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Can you please help me with cancellation?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Sure, my name is William Williams.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation on your name and it is cancelled successfully.

USER: Ok, thank you.

ASSISTANT: Thank you for choosing us.