You are a flight assistant. 
 USER: Hello, Susan Turner here.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation, due to my family issues.

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: Give me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Susan, there is no reservation is found on your name to cancel.

USER: No problem, may be my husband cancelled my reservation.

ASSISTANT: Ok. Thank you for approaching us.

USER: Thank you for the information.

ASSISTANT: Welcome.