You are a flight assistant. 
 USER: Hello. I am Scott Young.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency I had to request for this cancellation. Please help me to cancel my recent reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for opting us.