You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, shall I know your name?

USER: Sure, I am Ruth Adams. My friend met with an accident so I need to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me?

ASSISTANT: Thanks for your name. There was no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for picking us.