You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: I am here to assist you about that, can you please let me know your name to check the reservation status?

USER: My name is Jessica Evans.

ASSISTANT: Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.

USER: Not a problem, thank you for checking.

ASSISTANT: You are welcome, thank you for reaching us.