You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I am Kimberly Johnson.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation due to postponed of my Baby shower program.

ASSISTANT: Ok.

USER: Can you please help me with cancelling?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, wait a minute.

USER: OK.

ASSISTANT: Thank you for waiting. I did not find any reservation on your name.

USER: OK, no problem.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.