You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I guide you?

USER: I am Brenda Brown, as my exams got cancelled I need to cancel my reservation which I have done last week. Can you please help me out?

ASSISTANT: Sure Brenda, please wait for a minute. I will check the status of your reservation.

USER: Sure.

ASSISTANT: There is no reservation found with your details.

USER: It's ok, it might not be done properly at the time of booking. Anyway thank you for the information.

ASSISTANT: Thank you for contacting us.