You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: My reservation was done under the name Robert Collins.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for opting us.