You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you reserve me a flight ticket with a connection to New york?

ASSISTANT: Sure, May I know your journey dates?

USER: I want to fly on 10/12 and will be returning on 10/14.

ASSISTANT: May I know your good name for further process?

USER: Sure, I am Catherine Smith.

ASSISTANT: Can you share your airport codes?

USER: From TX-HOU to NY-LGA.

ASSISTANT: We found a direct flight to LGA. Can I book?

USER: No, thank you.

ASSISTANT: Ok, thank you for reaching us.