You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Yes, my name is John Smith.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Ok.

ASSISTANT: Thanks for your precious time. There is no reservations found on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thanks for approaching us.