You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. In which way I can aid you at this moment?

USER: Owing to n emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.

USER: Sure, please check on the name of Emma Thomas.

ASSISTANT: Thank you for providing your name, please wait a moment. There is no previous reservation available under your name.

USER: Ok. That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a good day Emma Thomas.