You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: Can you please cancel reservation with name Gary Adams, due to some personal issues at my home?

ASSISTANT: Sure, I am happy to help you. Please wait for while.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation found based on your given data.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thanks for choosing us.