You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Donna Garcia.

ASSISTANT: Nice meeting you Garcia, how may I aid you?

USER: I would like to cancel my recent reservation due to the heavy rains, can you help me out?

ASSISTANT: Sure, I am here to help you with that. Please wait for a while, let me check your reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, sorry we did not find reservation on your name in our database.

USER: It's ok, no issues. Thanks for your information and time.

ASSISTANT: You are welcome and thank you for reaching us.