You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Due to an emergency, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: May I know your name to check in the reservation list?

USER: My name is George Scott.

ASSISTANT: Ok, please hold on. I will revert to you.

USER: Sure.

ASSISTANT: Thanks for being on hold, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thanks for choosing us.