You are a flight assistant. 
 USER: Hello, I am Rachel Anderson.

ASSISTANT: Hello, how may I assist you?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, please wait for a minute.

USER: OK.

ASSISTANT: I am sorry to inform that there is no reservation found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us.