You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation due to my family issues, can you help me?

ASSISTANT: Sure, may I know your name for checking?

USER: My name is Samuel Hall.

ASSISTANT: Give me a minute.

USER: Take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! That's fine. Anyways, thank you for checking for my previous booing.

ASSISTANT: Thank you for reaching us.

USER: You are most welcome.