You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Deborah Martinez. I need to amend my reservation due to some crisis in my location, can you render me?

ASSISTANT: Sure, I am glad to help you in modifying your reservation.

USER: Thank you.

ASSISTANT: Please allow me a moment to check for your previous reservation status.

USER: Sure, take your own time.

ASSISTANT: Sorry Deborah, there is no active reservation have been found under your name in our database to amend it.

USER: That's ok, no problem. Thank you for your information.