You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how I can I help you today?

USER: I need to cancel recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Sure, my name is Barbara Lewis here.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for opting us.