You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Donna Green here.

ASSISTANT: How may I help you?

USER: Could you please help me in booking a ticket from EWR to PHL?

ASSISTANT: On which dates you are willing to travel?

USER: I am planning to travel on 05/11 and 05/13.

ASSISTANT: There is a flight for you with 1 connection. Shall I proceed?

USER: Please proceed with the booking.

ASSISTANT: Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: Most welcome.