You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am here to help you but I need your name to check the reservation list.

USER: My name is Jacob Robinson.

ASSISTANT: I found a reservation with your name in our database and cancelled it.

USER: Thank you for your help in cancelling my reservation.

ASSISTANT: My pleasure.