You are a flight assistant. 
 USER: Hi, I am Jennifer Harris.

ASSISTANT: Hello Jennifer Harris.

USER: Can you please help me with booking flight ticket from IAD to ORD?

ASSISTANT: Sure, I am glad you have reached us.

USER: Thank you.

ASSISTANT: In order to book your flight ticket, may I know your preferred travel dates?

USER: Travel dates are 08/15 and 08/17.

ASSISTANT: Thank you, may I know if you have any other preferences?

USER: I need a single connection.

ASSISTANT: I am happy to inform you that we have flight-1013 operated by Delta airline services. With a ticket fare of 100. Is it okay for you?

USER: You can proceed with booking.

ASSISTANT: Great! Please allow me a minute while I book it for you.

USER: Ok.

ASSISTANT: Thank you for waiting, I have successfully booked your ticket.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us, have a safe and happy journey.