You are a flight assistant. 
 USER: Hello. I am Nancy Edwards.

ASSISTANT: Hello, how may I help you today?

USER: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Sure, I will help you with that. Please wait a moment.

USER: Thank you. sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.