You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I would like to cancel my reservation because our region got hit with cyclone. Can you help me?

ASSISTANT: Ok, I can proceed to search for your reservation.Can you please tell me your name?

USER: My name is Lisa Nelson.

ASSISTANT: Sorry, Lisa no reservation found on your name.

USER: Oh! that's ok, thank you for the information.

ASSISTANT: Thank you for reaching us, have a safe day.

USER: Welcome.