You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I would like to cancel my reservation due to financial issues, can you help me?

ASSISTANT: Sure, I am ready to help you with that.

USER: Thank you.

ASSISTANT: Can I have your good name please to check your reservation status?

USER: My name is Dorothy King.

ASSISTANT: Thank you King. Please be on hold for a moment to check existence of your reservation.

USER: Ok, take your own time.

ASSISTANT: Thank you for waiting. Sorry Dorothy King, no reservation has found under your name to cancel.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: My pleasure. Thank you for choosing us, have a good day.