You are a flight assistant. 
 USER: Hello, I am Pamela Martinez.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I had planned to visit New York to watch movie, due to heavy snowfall in New York I want to cancel my reservation.

ASSISTANT: Sure, please wait for a few seconds.

USER: Sure.

ASSISTANT: Thank you for your patience, we are sorry to say that there was no reservation found on your name.

USER: Ok, thanks for providing the information.

ASSISTANT: Thank you for choosing us.