You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER:   I want to cancel my recent ticket  due to office work, that my manager did not approve my leaves.

ASSISTANT: Ok.

USER: So, help me in this with the name of Timothy Taylor.

ASSISTANT: Sure, I will help you. Please, wait for a while.

USER: Thank you. Ok, I will wait.

ASSISTANT: Thanks for your time, I did not find any reservation on your name to proceed for cancellation.

USER: Not a issue. Thank you for your service.

ASSISTANT: Thank you for reaching us.