You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you help me to cancel my reservation? Because I have some work on that dates.

ASSISTANT: Please give me your name so that I can check your status.

USER: My name is Eric Anderson.

ASSISTANT: Wait a moment.

USER: Ok.

ASSISTANT: Thanks for your time, I found your reservation. Would you like me to cancel it?

USER: Proceed with cancelling.

ASSISTANT: Ok, your ticket has been cancelled successfully.

USER: Thank you.

ASSISTANT: Welcome Eric Anderson.