You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Steven Phillips here.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: I found your reservation details active and I have cancelled it.

USER: Ok, thank you.

ASSISTANT: Thank you for choosing us.