You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER:  I would like to cancel my recent reservation because my health condition was not good, can you help me?

ASSISTANT: Sure, can you share me your good name to proceed further?

USER: Scott Mitchell here.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for reaching us.