You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Owing to an emergency, I want to change my reservation. Can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to proceed further?

USER: I am Elizabeth Baker.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for your reaching us.