You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my reservation due to bad weather at my place. Can you help me with it?

ASSISTANT: Sure. May I know your good name to check reservation?

USER: Nicole Baker is my name.

ASSISTANT: Give me a minute, I will check the reservation with your name.

USER: Ok.

ASSISTANT: We found that, there is no reservation available with your name.

USER: Thank you for the information.

ASSISTANT: Thank you for contacting us.