You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Cynthia Martin.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: I have found a reservation on your name and cancelled it successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.