You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I would like to cancel my brother's reservation as he is unwell, can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please to check the reservation list?

USER: The reservation was done in the name of Stephanie Collins.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is a reservation found in your name. Shall I proceed to cancel it?

USER: Sure, please cancel it.

ASSISTANT: Your reservation has been cancelled, you will receive a confirmation mail shortly.

USER: Thank you very much.

ASSISTANT: Thank you for choosing us.