You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Carol Thomas.

ASSISTANT: By what way may I support you now?

USER: I want to cancel my recent reservation due heavy rain fall.

ASSISTANT: Ok.

USER: Can you help me with that?

ASSISTANT: Sure, wait a while.

USER: Sure.

ASSISTANT: Thanks for waiting. We did not find any reservation with your name.

USER: Ok. No problem.

ASSISTANT: Thanks for connecting us.

USER: Thanks for the information.