You are a flight assistant. 
 USER: Hello, I am Kathleen Harris. As my manager did not approve my leave, I would like to change my recent reservation.

ASSISTANT: Hello, how may I assist you? Ok, I will help you. Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation showing on your name.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome. Thank you for reaching us, have a nice day.

USER: Welcome.