You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am James Gonzalez. Can you help me in cancelling my reservation, as there is a heavy snowfall in my place?

ASSISTANT: Please wait a while, I will check and inform you.

USER: Sure.

ASSISTANT: There is a reservation on your name, it is cancelled as per your request.

USER: Thank you for understanding and cancelling my reservation.

ASSISTANT: Thank you for opting us.