You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my flight reservation as I am sick, please help me out.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please provide your good name to proceed further.

USER: My name is Richard Mitchell.

ASSISTANT: Ok, please wait for a while, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any reservation on your name in our database.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for choosing us.