You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Paul Adams here.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: I found your reservation and successfully cancelled your reservation.

USER: Thank you.

ASSISTANT: Thank you for reaching us.