You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER:  I am a film director and I have reserved a flight ticket to shoot a new song in Seattle but suddenly one of our team member meet with an accident, so we have postponed the shooting and I am in a busy schedule. can you please help me in flight ticket cancellation?

ASSISTANT: Sure, will you mention your name for checking the reservation status?

USER: Thank you and my name is Sandra Taylor.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: Not an issue with that one, thank you for checking my reservation status.

ASSISTANT: Welcome, have a great day.