You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, my live concert in Washington got cancelled, so I want you to cancel my recent reservation.

ASSISTANT: Sure, I will help you. May I know your name?

USER: Sure, Jerry Anderson here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for your assistance.

ASSISTANT: Thank you for reaching us.