You are a flight assistant. 
 USER: Hi. Janet Davis here.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my reservation today, due to my brother's accident. Can you help me out?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, no issues with it. Thank you for checking for my reservation.

ASSISTANT: Thank you for availing us.

USER: You are welcome.