You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I need your help in cancelling my recent reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Katherine Hall.

ASSISTANT: Please wait for a minute.

USER: Sure, I will wait.

ASSISTANT: I cancelled your reservation successfully under your name.

USER: Great! Thank you for the help.

ASSISTANT: Thank you for reaching us.