You are a flight assistant. 
 USER: Hello, I am Emma Hernandez.

ASSISTANT: Hello, what kind of assistance you are looking for?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, we will help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: OK.

ASSISTANT: Thank you for your time. We hardly tried to find your reservation to cancel your ticket, but no reservation has been found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us.