You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, please provide me the name to check for the reservation status.

USER: Sure, myself Richard Lewis.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: Here, I have found your reservation and I have cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.