You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I support you now?

USER: As I am not issued with leave during my journey period, so I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Please hold for a moment, while we check for the reservation which you like to cancel.

USER: Sure.

ASSISTANT: May I know your good name?

USER: I am Richard Garcia.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Yes, please proceed for cancellation.

ASSISTANT: Ok. Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thanks for your kind response.

ASSISTANT: Thank you for visiting us, we hope see you again.