You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Due to bad weather at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: I understand your request, we will be happy to assist you.

USER: Thank you.

ASSISTANT: To proceed further, we need your name, so please provide it.

USER: Sure, I am Elizabeth Martinez.

ASSISTANT: Thanks for your name, please standby.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for approaching us, have a nice day.