You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Stephanie Gonzalez here.

ASSISTANT: How may I guide you at this moment?

USER: My house got burned down due to short circuit, so I want to cancel my ticket.

ASSISTANT: Sad to hear that. Please wait a moment to check your previous reservation status.

USER: Ok.

ASSISTANT: We regret to inform you that there is no reservation found on your name in our records.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us, hope you have a great day.