You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best serve you now?

USER: Please cancel the reservation with the name of Jason Perez.

ASSISTANT: Sure, please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Not a issue. Thank you for your kind information.

ASSISTANT: Thanks for connecting us, have a great day.