You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,.

USER: I am Michael Adams.

ASSISTANT: May I know, For which service you are looking for?

USER: Book a direct flight to Oakland, OAK from Phoenix, PHX under a fare of 1000.

ASSISTANT: Sure, I can help you in that.

USER: Thanks.

ASSISTANT: May I know your travel dates?

USER: My planned travel dates are 02/03 and 02/05.

ASSISTANT: Ok, please be on hold.

USER: OK.

ASSISTANT: Thanks for waiting, we could not provide any direct flight at this moment.

USER: Ok, not a problem at all. Thanks for the response.

ASSISTANT: Ok, thanks for choosing us.