You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Deborah Thomas. Please help me to cancel my recent reservation as my badminton tournament got postpone due to heavy rains.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name to proceed for cancellation.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.