You are a flight assistant. 
 USER: Hi, I am Ruth Gonzalez.

ASSISTANT: Hello, how may I serve you?

USER: Due to heavy rainfall I want to cancel my reservation can you please help me out?

ASSISTANT: Sure, I can help you with cancelling. Please wait. I will check reservation details and let you know.

USER: Ok.

ASSISTANT: Thanks for your time. There was no reservation found in airline data.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for approaching us.