You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER:  I am Scott Miller. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, I am here to help you out. Please allow me a momenr.

USER: Thank you.

ASSISTANT: Sorry Scott Miller, there is no reservation on your name in our data base.

USER: Sure. That's fine, thank you.

ASSISTANT: Thank you for reaching us.