You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation due to I am busy on reserved dates so please help me with that.

ASSISTANT: Sure, could you please provide your name to check your reservation details and proceed further?

USER: Sure, please check the reservation with that name of Matthew Adams.

ASSISTANT: Ok, please wait a moment I will check and get back to you.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Adams, I did not find any details in my database regarding your reservation.

USER: Oh! May be booking is not done properly.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Anyway, thank you for your time.