You are a flight assistant. 
 USER: Hi, I am Jerry Baker.

ASSISTANT: Hello. How can I assist you?

USER: There is a heavy snow fall at my location for past three days, so the road way is blocked and I can not reach the airport in time. Can you cancel my reservation?

ASSISTANT: Yes, I can help you.

USER: Thank you.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Thank you for the information, I will check my mails.

ASSISTANT: Thank you for consulting our agency.