You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: My reservation was done under the name Rebecca Davis.

ASSISTANT: We found a reservation on your good name. It has been cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.