You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: My name is Donald Martinez.

ASSISTANT: Ok, please wait for a while.

USER: sure.

ASSISTANT: Donald Martinez, there is no active reservation found under your name to do cancellation.

USER: No issue, thank you for your time.

ASSISTANT: Thank you for choosing us.