You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, can I know your name?

USER: Sure, my name is Dorothy Wilson.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: We found your reservation. Shall I cancel it?

USER: Yes.

ASSISTANT: Your reservation is cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.