You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to heavy rains in my location, I would like to cancel my reservation.

ASSISTANT: Sure. Please provide me your name for verifying the status.

USER: My name is Michelle Green.

ASSISTANT: Green, there is no reservation found with your details.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: You are welcome.