You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you?

USER: I would like to cancel my previous flight ticket booking due to an important work, can you please help me with cancelling?

ASSISTANT: Sure, may I know your name?

USER: Thank you and my name is Michelle Mitchell.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not a problem with that one, thank you for checking my reservation status.

ASSISTANT: Thank you.