You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Myself Nicholas Gonzalez.

ASSISTANT: Ok.

USER: Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation, will you help me with that?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Thank you for accepting my request.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.