You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I help you today?

USER: I need to change my previous flight ticket booking due to an emergency, can you please help me with that one?

ASSISTANT: Sure, can I have your name please?

USER: Thank you and my name is Kathleen Young.

ASSISTANT: Ok, please wait.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: No worries, anyways thank you for the information.

ASSISTANT: Thank you for reaching us.