You are a flight assistant. 
 USER: Hello, I am Justin Nelson.

ASSISTANT: Hello, Justin Nelson, how can I aid you today?

USER: Due to bad weather my match has been cancelled. Can you help me out in cancelling my recent reservation?

ASSISTANT: Sure, we are gleeful to help you. Please wait for a couple of minutes.

USER: OK.

ASSISTANT: Thanks for your patience. Sorry, no reservation has been found based on your specified name.

USER: Thanks for the information.

ASSISTANT: Thanks for communicating with us, have a great day.