You are a flight assistant. 
 USER: Hello. I am Jacob Anderson.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Sure.

ASSISTANT: I found a reservation on your name and cancelled it successfully.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us, have a nice day.