You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Ok, let me check your reservation details in our database.

USER: Sure.

ASSISTANT: please mention your name to check.

USER: I am Ashley Rodriguez.

ASSISTANT: Ashley Rodriguez, I did not find any reservation details in our databse.

USER: Thanks.

ASSISTANT: Thank you for choosing us.