You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Larry Edwards from Atlanta. I am planning to attend a Hockey competition in Phoenix. Can you make a reservation for me?

ASSISTANT: Sure Larry Edwards, I will help you with that. Can I have your travel dates please?

USER: Sure, my planned journey dates are on 12/12 and return on 12/14.

ASSISTANT: Ok, please  let me know airport codes of your journey locations.

USER: Ok, my source code is ATL and the destination code is PHX.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Delta airlines is running a flight in your route with connection 1 and the ticket price is 100. Shall I proceed with booking?

USER: I want a direct flight can you check with that.

ASSISTANT: Sorry Larry Edwards, no flight is available to you on your dates with connection 0.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us, have a good day.

USER: Thank you for your information.