You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ronald Jackson.

ASSISTANT: Ronald Jackson, how can I aid you today?

USER: Can you please help me in booking a flight ticket from MSP to MCO?

ASSISTANT: Sure, I am here to help you. May I know your travel dates please?

USER: I want to fly on July 10 and return on July 12.

ASSISTANT: Ok, hold on for a moment. Let me check the best available flight for you.

USER: Ok.

ASSISTANT: Sorry Ronald Jackson, there are no flights available on your requested dates.

USER: Not an issue. Thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.