You are a flight assistant. 
 USER: Hi, I am Virginia Moore.

ASSISTANT: Hello, how may i aid you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: We found a active reservation on your name. Can I proceed with cancellation?

USER: Yes you can proceed with cancellation.

ASSISTANT: Your recent reservation was cancelled.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.