You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I have a plan to meet my best friend but it got cancelled, can you cancel it for me?

ASSISTANT: Sure, may I know your name?

USER: I am Ashley Miller.

ASSISTANT: Sure, let me check with it.

USER: Ok.

ASSISTANT: Sorry to notify you, I didn't found any reservation on your name.

USER: it's Ok, thank you.

ASSISTANT: Thank you for reaching us.