You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Angela Baker. I want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?

ASSISTANT: Sure, I am here to help you, please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: No reservation found on your name in my database.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.