You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Good Afternoon.

USER: Very good afternoon. I'm Samantha Smith.

ASSISTANT: Hi Smith, how can I help you today?

USER: My holiday trip has been cancelled.So, I need your help in cancelling my recent reservation which is under my name.

ASSISTANT: Give me a moment, I will check the details and let you know.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Thank you for the information.

ASSISTANT: You are welcome. Have a nice day.

USER: Thank you.