You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, good morning.

USER: Myself Scott Davis.

ASSISTANT: How can I help you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: So sad to hear that, let me check. As per your request there is no reservation found on your name.

USER: No issue. I will see some other alternative.

ASSISTANT: Ok. Thanks for reaching us.

USER: Welcome.