You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Amy Hernandez.

ASSISTANT: How may I help you?

USER: I want to cancel my reservation, due to heavy rainfall in New York.

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name. Thank you for choosing us, have a nice day.

USER: That's ok, thank you for your information.

ASSISTANT: Welcome.