You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need your help in cancelling my recent reservation due to bad weather conditions.

ASSISTANT: Sure, may I know your name?

USER: I am Amy Smith.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: It's ok. Thank you.