You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my recent reservation due to some family problems. Can you please help me with this?

ASSISTANT: Sure, may I have your name please?

USER: Sure, my name is Emma Parker.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation was found on your name in the database.

USER: Ok, not an issue.

ASSISTANT: Thank you for choosing us.

USER: Thank you for the help.