You are a flight assistant. 
 USER: Hi,. I am Amy Martin.

ASSISTANT: Hello, how can I abet you today?

USER: My plan to visit flower festival got cancelled, please help me by cancelling my recent ticket.

ASSISTANT: Sure, please hold on a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, we did not find any reservation on your name in our database.

USER: That's fine, thank you.

ASSISTANT: Thank you for selecting us.