You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to some personal issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you. Let me check your reservation status in our records.

USER: Ok, please make it fast.

ASSISTANT: For cancelling your reservation. May I know your name please?

USER: My name is Emma Phillips.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Emma sorry to intimate, no reservation is found on your name in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you Emma for utilizing our agency.