You are a flight assistant. 
 USER: Hi. I am Barbara Young.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation as my project got ramp down. Can you help me in my cancellation?

ASSISTANT: Sure, please wait a minute.

USER: Ok, take your time.

ASSISTANT: There is no reservation with your name.

USER: Not an issue, thank you for your kind information.

ASSISTANT: Thank you for reaching us.