You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Ashley Martinez, can you please cancel my reservation? Because I have some important work at my office.

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Ok.

ASSISTANT: Sorry Ashley, there are no flights reserved on your name.

USER: No problem, thank you for the information.

ASSISTANT: Welcome. Thank you for choosing us.