You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Myself Nancy Phillips.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name in our database to cancel.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for opting us.