You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My interview got postponed, Can you please change my existing reservation?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Sure, I am Kenneth Jones.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for reaching us, have a nice day.