You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I amend you?

USER: I want to cancel my recent reservation ticket due to heavy rains. Can you help me in this?

ASSISTANT: Sure, I am blissful to help you. To proceed further, May I know your good name please?

USER: I am Larry Evans.

ASSISTANT: Thanks for your name. Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: It's alright, not a problem. Thank you for your quick response.

ASSISTANT: Thank you for opting us, Have a great day.