You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to travel to OAK, so please help me to book a flight ticket  from CLT.

ASSISTANT: Sure, can I know your travelling dates?

USER: My travelling dates are 09/02 and 09/04.

ASSISTANT: Ok, give me a moment. I have found a flight for you with a price of 100 and a connection of 1. Can I proceed?

USER: Yes, please.

ASSISTANT: Ok, your ticket is booked. Can I know your name for booking purpose?

USER: Thank you for helping me. My name is William Parker.

ASSISTANT: You are welcome.