You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: My name is Jeffrey Collins.

ASSISTANT: Nice meeting you Jeffrey.

USER: Due to my ill health, I would like to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. Please wait a moment to check your previous reservation status.

USER: Sure.

ASSISTANT: We regret that, there is no previous reservation found with your name in our records.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.