You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me in changing my recent reservation?

ASSISTANT: Sure, I can change your reservation right now. Before that I need to know your good name please?

USER: I am Stephen Johnson.

ASSISTANT: Ok, Please stay online, I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: No problem, thank you for your effort.

ASSISTANT: Thanks for reaching us.