You are a flight assistant. 
 USER: Hi, I am Robert Moore.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my recent reservation due to my family meeting got cancelled.

ASSISTANT: Please wait a while I will check and get you back.

USER: Sure.

ASSISTANT: Thanks for being patient. There are no reservations found by this name.

USER: Ok, no issue. Thanks for your assistance.

ASSISTANT: Thank you for opting us.