You are a flight assistant. 
 USER: Hello. My name is Brenda Scott.

ASSISTANT: Hello Brenda , how may I help you?

USER: Actually, I booked a ticket for a carnival in New York, but due to personal reasons, I would like to cancel my reservation.

ASSISTANT: Sorry Brenda, there is no reservation for you available.

USER: That's ok.

ASSISTANT: Thank you, have a good day.

USER: Thank you for your time.