You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you out?

USER: My name is Jason Martinez. I want to cancel my reservation due to health issues.

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Ok.

ASSISTANT: Sorry Jason, there is no reservation on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.