You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you help me to cancel the reservation I had done last month?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Ok, please check the records I had done the reservation on the name Amy Rodriguez.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Ok, please take your own time.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: Here, there is no active reservation have been found under your name in our database to cancel it.

USER: That is ok, thank you for assisting me as per my concern.

ASSISTANT: Thank you for reaching us.