You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to travel from CLT to AUS, can you help me in doing that?

ASSISTANT: Sure, can you provide your trip dates?

USER: My journey dates are Mar 01 to Mar 03.

ASSISTANT: Do you have any preferences?

USER: I need a connecting flight.

ASSISTANT: May I know your name?

USER: James Moore here.

ASSISTANT: There is a connecting flight with number 1003 in airline Southwest, the fare is 300 in business class. Can I book it?

USER: Please proceed.

ASSISTANT: Your ticket is booked, the depart time is 7:00 AM and return time is 16:00 PM.

USER: Thank you.

ASSISTANT: Thank you for reaching us.