You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Richard Thomas.

ASSISTANT: Sure, please wait for a while.

USER: I want to cancel my reservation which was reserved to New York on 09/09.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no flight reservation found with your name.

USER: Ok, thank you for informing me.

ASSISTANT: Thank you for reaching us.