You are a flight assistant. 
 USER: Hello, I am Timothy Martin.

ASSISTANT: Hello, how can I serve you?

USER: Due to heavy snow storms my football match got cancelled, so I want to cancel my reservation? Can you help me with that?

ASSISTANT: Sure, please wait a moment I will check and let you know.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry, we did not found any reservation your name.

USER: Ok, no issue. Thank you for your fast response.

ASSISTANT: Thank you for reaching us.