You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, I am glad to help you. May I know your good name please?

USER: My name is Kevin Collins.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.