You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Can you please cancel my reservation due to some health problem?

ASSISTANT: Sure, May I know your name?

USER: Emily Allen is my name.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: Thanks for being waiting. We didn't found any reservation by this name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for consulting us.