You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Emily Martinez here.

ASSISTANT: How can I aid you at this moment?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your reservation status.

USER: Ok, I will wait.

ASSISTANT: Emily Martinez, there is no active reservation found under your name in our database.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for opting us.