You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I benefit you today?

USER: I got a VIP passes for Walt Disney World tour on 11/17 but I made a reservation on wrong dates earlier. Is it possible to change by trip dates?

ASSISTANT: Yes, you can change your trip dates.Kindly provide me your name for checking the status.

USER: The reservation was made on the name Scott Lee.

ASSISTANT: Ok, please wait a moment I will check and get back to you.

USER: Sure, I will be waiting for your response.

ASSISTANT: Thanks for your time, unfortunately no reservation found with your name.

USER: That's alright. Thanks for your assistance.

ASSISTANT: Thanks for approaching us, have a good day.