You are a flight assistant. 
 USER: Hello. Scott Davis here.

ASSISTANT: Hello, how can I assist you at this moment?

USER: I will be cancelling my previous booking due to my flu, can you please help me?

ASSISTANT: Sure Scott, I am happy  to help you with that.

USER: Thank you for your positive response.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Ok, I will be waiting for your response.

ASSISTANT: Sorry Scott Davis, no reservation has found under your name to cancel.

USER: That's fine, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us, have a good day.

USER: Most welcome.