You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Ok. May I know your name to check reservation?

USER: My name is Margaret Collins.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thank you for your time, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.