You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your good name?

USER: I am Jennifer Allen.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: Thank you for opting us.