You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you today?

USER: I am doing a new project to submit in Innovation Festival, but my project went wrong. So, I will not attend that event. Can you please help me to cancel the ticket?

ASSISTANT: Sure, may I know your good name please?

USER: Timothy Wilson here.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: No problem, Thank you.

ASSISTANT: Thanks for opting us.