You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Paul Mitchell. I need to cancel my reservation due to my planned event got cancelled. So please help with that.

ASSISTANT: Sure, please wait while I check.

USER: Thank you for that. I will wait for your response.

ASSISTANT: Sorry, no active reservation found on your name.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.