You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Susan Thompson. I need to amend my reservation, can you help me out please?

ASSISTANT: I am glad to help you about that.

USER: Thank you.

ASSISTANT: Sorry Susan, there is no active reservations under your name.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Most welcome, thank you for reaching out here.