You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you. Can I have your name?

USER: My reservation was done under the name Joshua Martinez.

ASSISTANT: Please, wait a minute.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no reservation found on your name to cancel.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for approaching us.