You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I would like to cancel my reservation, can you please do that for me?

ASSISTANT: Sure, I will help you. Please share your good name.

USER: Sure, my name is Jacob Lopez.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Jacob, no reservation found under your name.

USER: No problem, thank you for checking.

ASSISTANT: My pleasure.