You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Scott Hill.

ASSISTANT: How can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I will help you to cancel your reservation. Please give me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: That's ok, thank you for your information.

ASSISTANT: Welcome, have a nice day. Thank you for choosing us.