You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am planning to change my reservation to another destination, so can you help me to change my reservation?

ASSISTANT: Sure, I am glad to help you with that. Please give me a moment to check your previous reservation.

USER: Sure, my name is Virginia Moore.

ASSISTANT: May I know your name please?

USER: Please check the details on that name.

ASSISTANT: Ok. Sorry, we couldn't find any reservation on your name in our records.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.