You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: I want to attend an music event at Austin, can you please book the flight ticket from LAX to AUS?

ASSISTANT: May I know your itinerary dates?

USER: I will be travelling on 05/21 and return on 05/23.

ASSISTANT: Please hold on for a moment.

USER: Sure.

ASSISTANT: May I know your name?

USER: My name is Paul Brown.

ASSISTANT: We found a direct flight on you route.

USER: No, please check for the 1 connection flight.

ASSISTANT: Sorry Paul, no flight is available with 1 connection.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for contacting us.