You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Virginia Scott. I want to cancel my reservation due to heavy rainfall.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No problem, thank you for your service.

ASSISTANT: Thanks for choosing us, have a good day.