You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my recent reservation due to some family issues. Can you please help me with this?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: I am Stephanie Carter.

ASSISTANT:  I found your reservation on your name and I have been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us.