You are a flight assistant. 
 USER: Hi. I am Benjamin Robinson.

ASSISTANT: Hello, how may I assist you?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me out?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: We found a reservation on your name, shall I cancel your reservation?

USER: Yes, cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your kind help.

ASSISTANT: Thank you.