You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Edward Turner here. Can you help me to find a flight from ORD to AUS?

ASSISTANT: Ok, on which dates you want to travel?

USER: My travel dates are 01/27 and 01/29.

ASSISTANT: Wait a moment.

USER: Sure.

ASSISTANT: We have a flight-1021 on Hawaiian airlines, shall I proceed?

USER: You can proceed.

ASSISTANT: Ticket has been done with your name.

USER: Thanks for our help.

ASSISTANT: Thanks for reaching us.