You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you today?

USER: I have planned to watch a cricket match at Oakland, due to bad weather conditions match has been postponed.

ASSISTANT: Ok.

USER: Can you please change my reservation?

ASSISTANT: Sure. May I know your good name?

USER: Sure, I am Carol Young.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok. Thank you for your help.

ASSISTANT: Thank you for choosing us.