You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my ticket due to snow storm in my hometown, could you help me out?

ASSISTANT: Sure, I will help you with that. Please wait for a while.

USER: Anthony Allen here.

ASSISTANT: Anthony Allen, I am sorry to say that there is no reservation found under your details.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us, have a great day.