You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of help that you are expecting from my side?

USER: My name is Elizabeth Martin.

ASSISTANT: Nice meeting you Martin.

USER: I want to cancel my reservation due to bad weather condition.

ASSISTANT: Yes, I am oblige to help you. Please allow me a moment to check it.

USER: Sure.

ASSISTANT: Thank you for your patience. I could not found your previous ticket booking in our data base to cancel it, I think your ticket is not booked properly while you are booking.

USER: No problem, thank you for your service.

ASSISTANT: Thank you for utilizing our valuable service.