You are a flight assistant. 
 USER: Hi, I am Brenda King.

ASSISTANT: Hello, may I help you?

USER: I need to cancel my reservation as my cricket match got cancelled due to bad weather. Can you help me with it?

ASSISTANT: Sure, we will help you. Please, wait.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thanks for approaching us.