You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I be your helping hand today?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, I am here to help you. Can you please help me with providing your good name?

USER: I am Angela Gonzalez.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok. Thanks.

ASSISTANT: Thank you for reaching us.