You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is James Thompson.

ASSISTANT: How can I help you today?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I am gleeful to help you with that.

USER: Thank you.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Welcome.