You are a flight assistant. 
 USER: Hello,. I am Jacob Robinson.

ASSISTANT: Hello, how may I support you today?

USER: I just want to cancel my recent reservation, due to sudden demise of my Grand Mother. Can you please help me with that?

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: Ok, no issue. Thank you.

ASSISTANT: Thanks for approaching us.