You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am looking to cancel my recent reservation because the trip was cancelled suddenly, can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Gary Phillips.

ASSISTANT: Please wait for a while.

USER: Ok, take your time.

ASSISTANT: Sorry to inform you that there is no active reservation found on your given name.

USER: It's ok, not a problem with that. Anyways thank you for your time.

ASSISTANT: Thanks for contacting us.