You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Owing to an emergency, I want to change my reservation. Can you please help me with that?

ASSISTANT: Sure, I will assist you with that. May I know your name for further process?

USER: I am Carolyn Martinez.

ASSISTANT: Ok, please hold on a moment.

USER: Ok.

ASSISTANT: There is no previous reservation available under your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.