You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you please change my reservation, due to some health issues?

ASSISTANT: Yes, can you tell me your name?

USER: My name is Deborah Adams.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.