You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Linda Phillips here. Due to emergency, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Linda, I will help you. Please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry, I did not find any reservation by your name.

USER: Anyway, thanks for the information.

ASSISTANT: It's my pleasure, have a nice day.