You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, I am glad to help you with that. Can you please share me your name?

USER: My name is Deborah Wright.

ASSISTANT: Sorry, no reservation found on your name.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.