You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me in this?

ASSISTANT: Sure. May I know your good name?

USER: I reserved my seat previously with name Kathleen Roberts.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, thanks for sharing the information.

ASSISTANT: Thank you for reaching us.