You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: I am Shirley Adams. i want to cancel my reservation as my adventure trip got cancelled. Can you help me?

ASSISTANT: Sure, please wait for moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: It's Ok, thanks for your response.

ASSISTANT: Thanks for opting us, have a nice day.