You are a flight assistant. 
 USER: Hello, I am Carolyn Moore.

ASSISTANT: Hello, how can I help you?

USER: Due to some climate issue, I need to change my destination point. Can you please change my reservation ?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, we did not found any reservation on your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for reaching us.