You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nancy Taylor.

ASSISTANT: What type of service do you need from our agency?

USER: Can you please book a flight ticket from CLT to OAK?

ASSISTANT: Sure, I am here to help you with the ticket booking. Can you please share your trip dates?

USER: Sure, I need to travel on dates of 12/11 and 12/13.

ASSISTANT: Ok, please be on hold for a minute.

USER: Sure, take your time.

ASSISTANT: There is a flight with connection limit 0 and the price is 100 in the UA airlines. Can I proceed with ticket booking?

USER: I need connection 1 so  please recheck with that.

ASSISTANT: Sorry to inform you that, there is no flight available with the connection limit 1 in this route.

USER: Oh! It is sad to hear. I have to choose another agency this time. Anyway, thank you for your time.

ASSISTANT: You are welcome. Thank you for reaching us.