You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I need your help to book a ticket from PHX to DTW.

ASSISTANT: Sure, can I know your name please?

USER: My name is Kimberly Scott.

ASSISTANT: Scott, can you provide the travel dates please?

USER: My departure date is 05/11 and return date is 05/13.

ASSISTANT: OK, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Scott, there are no flights available as per your request.

USER: That's really sad.

ASSISTANT: Thank you for reaching us, have a safe journey.

USER: Anyways, thank you for the information.

ASSISTANT: Welcome.