You are a flight assistant. 
 USER: Hello, I am Ashley Baker.

ASSISTANT: Hello, how can I aid you today?

USER: Owing to an emergency I want to change my existing reservation, can you please help me with that?

ASSISTANT: Sure, please hold on a moment.

USER: Ok.

ASSISTANT: thanks for waiting, no flight reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for connecting with us.

USER: Thanks for your service.