You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure. May I know your name to check reservation?

USER: Myself Scott Hall.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, no problem. Thank you so much.

ASSISTANT: Thank you for approaching us.