You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Richard Wilson.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Wilson, there is no reservation found as per your name to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: You are welcome.