You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What guidance do you require from our agency?

USER: Can you please cancel my reservation due to heavy rainfall at my destination place?

ASSISTANT: Sure, I will definitely help you to cancel the ticket. Can I know your name please?

USER: I am Kimberly Martinez.

ASSISTANT: Ok, it takes sometime to check your ticket status. Can you please give me a minute?

USER: Sure, I will wait for your reply.

ASSISTANT: Sorry Kimberly Martinez, I have not found any reservation with your name in our portal to cancel the ticket.

USER: That's ok, thank you for checking.

ASSISTANT: You are most welcome. Thank you for opting us.