You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know on whose name the ticket has been reserved formerly?

USER: My name is Karen Brown.

ASSISTANT: Sorry Karen Brown, there are no flights reserved on your given name formerly.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.