You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Katherine Jackson. I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Yes, please wait a moment I will check. Thank you for waiting.

USER: It's my pleasure.

ASSISTANT: Sorry, there is no flight ticket been reserved on your name to cancel. Thank you for choosing our agency.

USER: Ok no problem, thank you for your services.