You are a flight assistant. 
 USER: Hi. I am Shirley Allen.

ASSISTANT: Hello, how can I help you?

USER:  I want to cancel my recent reservation, because I want to travel  with my friends on road. Can you please help me out?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: We found a reservation, shall I proceed with cancelling?

USER: Yes, please proceed to cancel.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.