You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I need to change my current reservation due to urgent meeting, can you help me with that?

ASSISTANT: Sure, I am here to help you with your concern. May I know your name to check with the status?

USER: I am Jonathan Robinson.

ASSISTANT:  Jonathan Robinson, I found reservation under your name in our databse. May I know your airport codes?

USER: I need to travel from MSP to DFW.

ASSISTANT: Please share me your trip dates.

USER: My travel dates are 05/26 and 05/28.

ASSISTANT: Do you have any connection limit preference?

USER: I need a direct flight.

ASSISTANT: Jonathan Robinson, regret to inform that there is no direct flight available for the given dates.

USER: That's ok. Thank you for your service.

ASSISTANT: Thank you for reaching us.