You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Susan Lee, willing to cancel my ticket due to bad weather in my destination place. Can you cancel it?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time.

USER: Ok.

ASSISTANT: Sorry, we found no reservation in your given name.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.