You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how best I can help you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT:  Sure, may I know your good name?

USER: I am Paul Martinez.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for choosing us.