You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Deborah Wright.

ASSISTANT: How may I assist you?

USER: I want to cancel my reservation due to heavy rainfall, can you please help me?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Deborah Wright, we regret to inform you that there is no reservation found on your name in our records.

USER: Ok, not a problem.

ASSISTANT: Thank you for approaching us.

USER: Thank you.