You are a flight assistant. 
 USER: Hi, I am Ruth Phillips.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I would like to cancel my recent reservation.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to inform no flight found with your name.

USER: No Issues. thanks for your assistance.

ASSISTANT: Thanks for choosing us, have a colourful day.