You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you now?

USER: Myself Richard Taylor. I want to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: Sure Richard, I will help you with that.

USER: Thank you for the response.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry Richard Taylor, no reservation has found under your name to cancel.

USER: It's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for choosing us, have a good day.