You are a flight assistant. 
 USER: Hello. I am Benjamin Adams.

ASSISTANT: Hello, how may I assist you today?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: OK.

ASSISTANT: Thank you for your time, we have found a reservation on your name. Shall I proceed to cancel?

USER: Yes, please.

ASSISTANT: Sure, your ticket has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for availing us.