You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Larry Hill. Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.