You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I am Frank Gonzalez. Owing to emergency, I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you help me out?

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: No reservation found on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for choosing us, have a nice day.