You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Sarah Evans.

ASSISTANT: We have found your reservation and we have successfully cancelled it.

USER: Thank you for the help.

ASSISTANT: Thanks for reaching us.