You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of service you are expecting from us?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Ok, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, my name is Rachel Jackson.

ASSISTANT: I regret to inform you that, there is no active reservation on your name in our records.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for consulting us.