You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: Paul Carter here. I want to cancel my ticket due to financial problems.

ASSISTANT: I will try my best in providing a flight ticket cancellation.

USER: Ok.

ASSISTANT: I have found active reservation under your name and as per your request I have cancelled it.

USER: Thank you.

ASSISTANT: You are most welcome, thank you for reaching out here.