You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Michael Moore here.

ASSISTANT: How may I assist you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, I am ready to assist you with the ticket cancellation process.

USER: Thank you.

ASSISTANT: Can you please wait a minute?

USER: Ok, take your time.

ASSISTANT: I am really sorry for the trouble which is caused to you, there is no reservation found with your name to cancel.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: You are most welcome. Thank you for reaching us.