You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Due to heavy rains at my destination airport, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Yes, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Kenneth Young here.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your time.

ASSISTANT: Thank you for your time, we found a reservation on your name and it has been cancelled as per your request.

USER: It's very nice to hear from your side. Thanks for the help.

ASSISTANT: Thank you for reaching us, have a nice day.