You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Myself Larry Lee. Can you please help me to cancel my reservation.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure, take your time.

ASSISTANT: Sorry Lee, no reservation is available by your name.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for contacting us.