You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How could I aid you at this moment?

USER: I need to cancel my reservation due to some personal problem, can you help me ?

ASSISTANT: Sure, I am here to help you. To check with your reservation status, we need your good name please?

USER: My name is Barbara Hernandez.

ASSISTANT: Ok, please wait for few minutes.

USER: Ok.

ASSISTANT: We found a reservation on your name, shall I proceed with the cancellation?

USER: Please proceed to cancel.

ASSISTANT: Your recent reservation was cancelled and you will get your money in to your account with in 7 days.

USER: Thank you for helping me in cancellation.

ASSISTANT: Thank you for approaching us.