You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure. I will help you with that. May I know your name?

USER: My name is Ashley Miller.

ASSISTANT: Ok, please wait a moment.

USER: Sure, take your time.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Thank you for your help.

ASSISTANT: You are welcome Ashley Miller.