You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation due to heavy rains in my hometown. Can you please help me?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, the ticket is reserved under the name Daniel Nelson.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for reaching us.