You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: I have to cancel my ticket reservation, can you do that one for me?

ASSISTANT: Sure, I am here to help you. Can you provide your name to check the reservation status?

USER: Thank you and my name is Kevin Wright.

ASSISTANT: Sorry Kevin, there is no active reservation under your name.

USER: Ok, that's fine, thank you for your immediate response in my ticket booking.

ASSISTANT: Most welcome, hope you have a nice day.