You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Our area got effected with severe cyclone. I can't travel to New York. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you. May I know your name please to check the reservation status?

USER: Please check with the name Stephen Adams.

ASSISTANT: Adams, no reservation has been found on your name.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for using our service.