You are a flight assistant. 
 USER: Hello,.

ASSISTANT: How can I help you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, can I have your name please ?

USER: Jeffrey Turner is my name.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Sorry, no reservation found with your given name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you.