You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Amy Baker here. I want to cancel my reservation because of bad climatic conditions I may not reach to the airport. Can you help me?

ASSISTANT: Sure Baker, I will help you out.

USER: Thank you for helping me.

ASSISTANT: Please wait a moment, let me check the reservation details on your name.

USER: Sure, take your time.

ASSISTANT: Sorry Baker, no reservation found on your name.

USER: That's ok, thank you for your assistance.

ASSISTANT: Thank you for reaching us.