You are a flight assistant. 
 USER: Hello. I'm Nicole Moore.

ASSISTANT: Hello, how may I help you?

USER: I had planned a trip in this weekend, but it was cancelled. Can you cancel my recent reservation?

ASSISTANT: Sure, please wait. Sorry, no reservation has been found on your name in our database.

USER: That's Ok.

ASSISTANT: Thank you for approaching us.

USER: Thank you for helping me out.