You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you now?

USER: I need to cancel my ticket due to my health issue, can you help me?

ASSISTANT: Sure, I am glad to help you with that. Can I know your name to check your previous reservation?

USER: I am Catherine Lewis.

ASSISTANT: Please be on hold to check.

USER: Sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: That's ok. Thank you for help.

ASSISTANT: Thank you for reaching us, hope you have a great day.