You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you at this moment?

USER: I am Betty Scott. I want to cancel my recent reservation due to my health issue. Can you help me out?

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, No issues.

ASSISTANT: Thank you for approaching us.

USER: Thank you.