You are a flight assistant. 
 USER: Hello, I am Betty Jackson.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my trip due to an emergency. Can you help me?

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Thank you. Take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.