You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please assist me in changing my existing reservation?

ASSISTANT: Sure, may I know your good name please?

USER: Rachel Wilson.

ASSISTANT: Wait a while, kindly.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.