You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: I will help you with that please share your name to proceed further?

USER: Matthew Roberts here.

ASSISTANT: Please be on hold for a while.

USER: Ok.

ASSISTANT: There is no active reservation found under your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for choosing us.