You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: My name is Mark Baker and I want to cancel my reservation.

ASSISTANT: Sure, we are here to assist you. Please wait for a while.

USER: Take your time.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Thank you for the information.

ASSISTANT: Thank you for reaching us.