You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: Angela Lewis here. I want to cancel my recent reservation due to some bad weather conditions. Can you please help me for this one?

ASSISTANT: Sure, please wait for a while.

USER: Take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name to cancel.

USER: No issues, thank you for your response.

ASSISTANT: Thank you for opting us.