You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance you are expecting from my end?

USER: Myself Jerry Wright, I want to cancel my existing reservation because there is a heavy snow fall due to that all our main roads got blocked and slippy. Can you please assist me?

ASSISTANT: Sure, I am blissful to help you in cancelling the flight.

USER: That is so nice to hear a positive response, thank you.

ASSISTANT: Please wait a moment. If I find any active reservation on your name  in our reservation records. I will cancel it.

USER: Sure, I can understand take your time.

ASSISTANT: Sorry Wright, there is no active reservation on Jerry Wright name in our reservation portal.

USER: That is good to know, anyways I will not be able to make my trip. Thank you for your valuable information and expeditious service.

ASSISTANT: My pleasure, thank you for approaching us for clarifying your concern.