You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Brenda Clark here.

ASSISTANT: Clark, how may I help you?

USER: For my business tour, I want to go to HOU from JFK. Can you book my ticket?

ASSISTANT: Please provide your journey dates.

USER: My travelling dates are from 12/19 to 12/21. Please check with direct flights only.

ASSISTANT: Let me check for available flights. Please hold on for a moment.

USER: Sure.

ASSISTANT: JetBlue airlines with flight 1011 is providing service with 1 connection.

USER: Don't proceed this because I want 0 connection.

ASSISTANT: Let me check our website for a direct flight.

USER: Sure.

ASSISTANT: Sorry, no flight is available.

USER: It's ok. Anyway, thank you for your help.

ASSISTANT: Thank you for contacting us.