You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: Can you please change my reservation, due to some health issues?

ASSISTANT: Sure, could I have your name please?

USER: My name is Rebecca Thompson.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in out portal to make changes further.

USER: Ok, not an issue. Thank you.

ASSISTANT: You are welcome, have a great day.