You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I need to cancel my reservation, can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: I am Margaret Davis.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.