You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I would like to cancel my previous reservation because I have to attend some other important meeting. Can you please help me to cancel the ticket?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: Can I have your good name please to check your reservation status?

USER: Sure, my name is James Baker.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry James Baker, no reservation has found under your name to cancel.

USER: It's ok, not a problem with that. I think my ticket is not booked properly. Anyhow thank you for your time.

ASSISTANT: Thank you for choosing us, have a good day.

USER: You are welcome.