You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I am Gregory Gonzalez, I want to cancel my reservation due to bad weather at destination. Can you help me with that?

ASSISTANT: Sure, we are here to help you. Please wait couple of minutes.

USER: Sure.

ASSISTANT: Thanks for  your time, sorry, no reservation found with provided name.

USER: Ok, thank you for the details.

ASSISTANT: Thank you for approaching us.