You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you to cancel your reservation. May I know your good name?

USER: My name is Raymond Jones.

ASSISTANT: Please wait for a while, I check for the reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, Sorry there is no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us, have a nice day ahead.