You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you at present?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Ashley Wright.

ASSISTANT: Thanks for providing your name, please wait for sometime and I will check with the previous reservation on your name in our database.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching our service.