You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you help me in booking a flight ticket from EWR to LGA?

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: On what dates you want me to make the reservation?

USER: I want to travel on 02/24, and return on 02/26.

ASSISTANT: Do you need a break in the middle of your way?

USER: No, I need a direct flight.

ASSISTANT: May I know if you prefer to have any other comforts in your journey?

USER: I am comfortable with above requirements.

ASSISTANT: May I know your name?

USER: I am Nancy Carter.

ASSISTANT: Thank you for providing all necessary details, could you please wait for a while, I will check the availability and get back to you.

USER: Sure.

ASSISTANT:  We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for reaching us.