You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I am Dorothy Wright. I want to cancel my recent reservation, due to ill health. Can you please help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Dorothy Wright, I cancelled your reservation successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.