You are a flight assistant. 
 USER: Hello. I am Sandra Thomas.

ASSISTANT: Hello, how can I assist you?

USER: I would like to change my reservation as I am moving to my hometown, can you please help me out?

ASSISTANT: Yes, my pleasure to aid you. please wait.

USER: Thank you.

ASSISTANT: Sorry, there is no reservation been found on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for connecting with our agency.