You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Frank Mitchell, want to cancel my ticket as I have some urgent work in my office. Can you please help me in this?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry Frank, there is no active reservation found with your name in our records.

USER: It's ok, thank you.

ASSISTANT: Most welcome.