You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I lend a hand to?

USER: Kevin Anderson here.

ASSISTANT: Nice to meet you Kevin Anderson.

USER: I want to cancel my trip due to my health condition, can you please help me with that?

ASSISTANT: Sure, I am here to help you for this. Let me check your reservation status in our records.

USER: Ok.

ASSISTANT: Sorry to inform, no reservation is found with your criteria.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you very much for contacting our agency.