You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, may I know your name please?

USER: Thank you. Myself Emma Wright.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT:  As per your request, we had cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Most welcome.