You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to help you with this. Can you please provide your name to check your reservation status?

USER: My name is George Hill.

ASSISTANT: Wait a moment please.

USER: Ok.

ASSISTANT: George Hill, there is no active reservation found under your name in our database.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for contacting us.