You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I aid you?

USER: Owing to an emergency, I am requesting for this cancellation. Will you help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: My name is Nancy Davis.

ASSISTANT: Please be on hold for a second.

USER: Sure.

ASSISTANT: Thanks for holding on, there is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thanks for approaching us.