You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my ticket due to my health issue, can you help me with that?

ASSISTANT: Sure, please share me your good name.

USER: I am Daniel Perez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, no issues. Thank you for your service.

ASSISTANT: Thank you for opting us.