You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you for the day?

USER: I just want to cancel my reservation due my health issues. Can you help me out with this?

ASSISTANT: Sure, please mention your good name to proceed with cancellation?

USER: Ok, I made a reservation on the name of Betty Smith.

ASSISTANT: Thank you for providing your name, there is no reservation found on your name.

USER: No problem, thanks for your help.

ASSISTANT: Thank you for availing with us.