You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jessica Jones.

ASSISTANT: How can I assist you today?

USER: I would like to cancel my recent reservation due to health issues. Can you help me?

ASSISTANT: Sure, I will help you on that. Please give me a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting, there is no reservation found under your name.

USER: Its ok, thank you for the information.

ASSISTANT: Welcome, have a great day.