You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know how best I can help you today?

USER: I am Raymond Thomas. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for opting us.