You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my recent reservation. Can you help me for that one?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Sure, Laura Thomas here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Thomas, there is no active reservation found as per your name to cancel it.

USER: No issues, thank you for the information.

ASSISTANT: You are welcome.