You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Laura Smith. Due to an emergency, I need to cancel my reservation.

ASSISTANT: Sure, please wait for a moment.

USER: Can you please help me with it?

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Welcome.