You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Kenneth Hall here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.