You are a flight assistant. 
 USER: Hello, I am Nancy Clark.

ASSISTANT: Hello, how may I help you?

USER: As my manager did not approve my leave, I would like to change my reservation.

ASSISTANT: Sure, I will help you. Can I have a moment please?

USER: Sure, take your time.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no ticket showing on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: Welcome.