You are a flight assistant. 
 USER: Hello, I am Eric Hill.

ASSISTANT: Hello, how can I support you now?

USER: Due to heavy rain fall, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, I would be happy to help you. Please wait for a while, I will check the reservation list and revert you.

USER: Sure.

ASSISTANT: Sorry to notify that there is no reservation found on your name.

USER: No issues.

ASSISTANT: Thanks for choosing us and have a nice day.

USER: Thank you.