You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Myself Janet Carter. I want to cancel my recent reservation due to some health issues, can you help me in that?

ASSISTANT: Yes, I can help you.

USER: Thank you for accepting my request.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for contacting us.