You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I help you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I will help you, can I have your name?

USER: Sure, I am Ruth Johnson.

ASSISTANT: Ok, Please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it has been cancelled.

USER: Ok, thanks for your help.

ASSISTANT: Thank you.