You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you today?

USER: Due to the sudden demise of my grandfather, I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you cancel my reservation which is booked with the name of Virginia Harris?

ASSISTANT: Wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, but I can not find your name in reservation list to cancel further.

USER: Ok, not a problem now.

ASSISTANT: Thanks for availing us.

USER: Thanks for the excellent quick response.