You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. May I know your good name?

USER: Paul Rodriguez here.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.