You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I aid you today?

USER: Please cancel my reservation reserved on my name earlier, due to heavy rainfall from coupe of days. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: Patricia Davis, is my name.

ASSISTANT: Ok, please wait for a moment, I will check and get back to you.

USER: Sure, take your own time.

ASSISTANT: Sorry, there was no reservation found with your name to cancel it.

USER: Ok, not a problem at all. Thanks for the information.

ASSISTANT: Thank you for opting us.