You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you now?

USER: I want to change my existing reservation which is done recently due to some problems, can you please help me in this?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please provide your name to check your previous reservation.

USER: Sure, my name is Jerry Parker.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait.

ASSISTANT: We regret to notify you that, there is no reservation found on your name in our reservation list.

USER: Ok, not an issue. Anyways, thank you for your service.

ASSISTANT: Thank you for approaching us, have a great day.