You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, I will help you in cancelling reservation.

USER: Thank you.

ASSISTANT: May I know your name for further process?

USER: Sure, myself Jason Roberts.

ASSISTANT: Please give me a moment, I will check your reservation status.

USER: Sure, take your time to check.

ASSISTANT: There is no previous reservation available in your name Jason Roberts.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for contacting us, have a nice day.