You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: Amanda Perez here. Due to an emergency, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please give me a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.