You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I just want to cancel my recent reservation, due to sudden demise of my great grand father.

ASSISTANT: May I know your name to cancel your recent reservation?

USER: Sure, my name is Ronald Edwards.

ASSISTANT: Sorry, to inform you there is no active reservation found in our records.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.