You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Can you help me with the cancellation of my recent reservation?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure.

ASSISTANT: May I know your name please to proceed for further?

USER: I am Ryan Thomas.

ASSISTANT: There is no active reservation found with your name in our database to cancel it.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us, have a great day.