You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: I am Anna Martinez. I would like to cancel my recent reservation, could you please help me in cancellation?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.