You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you now?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here o help you in cancelling your flight ticket. Please, give me a moment.

USER: Sure, take yor time.

ASSISTANT: May I know your name to proceed further?

USER: My reservation was done under the name Eric Williams.

ASSISTANT: Ok, please wait.

USER: Sure, take your time.

ASSISTANT: Sorry, we have not found any reservation on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thanks for opting us.