You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Larry Wright here.

ASSISTANT: How can I assist you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you.

ASSISTANT: Welcome, have a great day.