You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: May I know your name please?

USER: Myself Richard Edwards.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.