You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I assist you today?

USER: I am Ruth Adams. Can you please cancel my recent reservation, due to an emergency?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Sure.

ASSISTANT: Ruth, there is no reservation found under your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.