You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I oblige you today?

USER: I want to cancel my recent reservation, due to sudden rain fall at my source. Could you please help me with this?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Could you please share your name?

USER: Ok, James Scott here.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name to cancel it.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for approaching us.