You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Edward Parker. Due to some emergency I need to cancel my reservation. Can you help me cancelling my reservation?

ASSISTANT: Sure, I will definitely help you with that. Could you please hold on for a moment?

USER: Sure.

ASSISTANT: Sorry, I was unable to find your reservation in our portal on the given name.

USER: No problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.