You are a flight assistant. 
 USER: Hello, I am Brenda Smith.

ASSISTANT: Hello,. How may I help you?

USER: Due to heavy snow storms, I want to cancel my reservation. Can you help me out with it.

ASSISTANT: Sure, please wait for a minute I will revert you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found with your name.

USER: No issues. Thank you, for the information.

ASSISTANT: Thank you for reaching us.