You are a flight assistant. 
 USER: Hello. Myself Janet White.

ASSISTANT: Hello, how can I assist you for the day.

USER: Due to sudden demise of my grandfather, I would like to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you. Please wait for a moment.

USER: Ok, I will wait for your information.

ASSISTANT: Sorry, we found no reservation on your give name.

USER: That's ok. thanks for checking.

ASSISTANT: Thank you for reaching us.