You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: Sure, please can you provide me with your name?

USER: My name is Deborah Thompson.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Deborah Thompson. I regret to inform that there is no reservation by your name.

USER: No problem, thank you.