You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, kindly share your name.

USER: Eric Brown.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: We found a reservation with your name and it has been cancelled successfully.

USER: Ok, thanks for your information.

ASSISTANT: Thanks for reaching us.