You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Richard Robinson.

ASSISTANT: How can I assist you at this moment?

USER: Can you please help me with cancelling my reservation?

ASSISTANT: Sure, I will help you with this.

USER: Thank you.

ASSISTANT: Richard Robinson, I have found your reservation and cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for utilising our service.