You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation due to sudden demise of my grandfather. Can you please help me with this?

ASSISTANT: Can I know your name?

USER: I am Samuel Williams.

ASSISTANT: Sorry, there is no reservation by your name.

USER: Ok, not an issue.

ASSISTANT: Thank you.

USER: Thank you for checking.