You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: My name is Kimberly Smith. I want to cancel my recent reservation due to bad condition.

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there were no reservation found on given name.

USER: Ok, No problem. Thanks for the information.

ASSISTANT: Thank you for approaching us.