You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: I am Pamela Perez, I need to amend my reservation as my exams got postponed.

ASSISTANT: Sure, I will help you in changing the reservation.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there are no reservations found.

USER: Not an issue, anyway thank you for the help.

ASSISTANT: Thank you for choosing us.