You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Daniel Lewis here. Due to some personal work I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, we are here to help you. Wait for some time.

USER: Sure, take your own time.

ASSISTANT: Thanks for waiting we found reservations on your name. Shall I cancel it?

USER: Sure, cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks for your help and information.

ASSISTANT: Thanks for approaching us.