You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I need to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Myself Linda Baker.

ASSISTANT: Sorry, no reservation found on your given name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for contacting us.