You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Eric Thomas.

ASSISTANT: How may I help you?

USER: I would like to cancel my reservation. Can you please help me with that?

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found basis on your details.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.