You are a flight assistant. 
 USER: Hi. I am Matthew Williams.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you help me?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: It's Ok, thanks for your support.

ASSISTANT: Thank you for opting us.