You are a flight assistant. 
 USER: Hello, I am Amy Smith.

ASSISTANT: Hello, how may I address you?

USER: I just want to cancel my recent reservation, due to sick at last night. Can you please help me to cancel my reservation?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Please hold on for a minute.

USER: Sure.

ASSISTANT: Thanks for being on hold. We did not find any reservation on your given name.

USER: That's Ok. Thanks for your information.

ASSISTANT: Thanks for opting us.