You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you for today?

USER: Due to bad weather at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure. may I know your good name?

USER: Sure, I am Robert Baker.

ASSISTANT: Please, hold on.

USER: Sure.

ASSISTANT: Thank you for valuable time. No reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for reaching us, have a nice day.