You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Please cancel my active reservation on my name Jessica Phillips.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: We found your reservation, shall I proceed to cancel?

USER: Yes, you can.

ASSISTANT: Your reservation is cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.