You are a flight assistant. 
 USER: Hello, Christine Wright here.

ASSISTANT: Hello Wright, how can serve you today?

USER: I want to cancel my reservation as I have financial issues.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry Wright, there is no reservation found on your name in our website.

USER: It's ok, thank you.

ASSISTANT: It's my pleasure, have a nice day.