You are a flight assistant. 
 USER: Hello,. I am Donna Taylor.

ASSISTANT: Hello, how can I serve you?

USER: I need to book a flight ticket to Washington, could you please help me in booking my flight ticket from BOS to DCA?

ASSISTANT: Sure, do you need a connection within your journey?

USER: My journey dates are 11/14 and 11/16. I need a connection.

ASSISTANT: Ok, please wait a while.

USER: Ok.

ASSISTANT: There is a Southwest airline with flight number 1009 and price of 100 matching your preferences.

USER: Ok, proceed.

ASSISTANT: Your booking is done.

USER: Thank you for your service.

ASSISTANT: Thank you for choosing us.