You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I am happy to help you. May I know your good name to proceed further?

USER: I am Michael Thomas.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for contacting us.