You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Emily Thompson, can you amend my reservation which I did recently?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Ok, please take your time.

ASSISTANT: Sorry Emily, there is no reservation on your name in our data base.

USER: That's ok, not a problem I will book next week. Thank you for assisting.

ASSISTANT: Thank you for reaching us.