You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Justin Thomas. I want to cancel my recent reservation due to an emergency work, can you please help me?

ASSISTANT: Sure, I am gleeful to help you with that reservation cancel.

USER: Thank you.

ASSISTANT: Please hold for a while, let me check your previous reservation status.

USER: Sure.

ASSISTANT: There is no active reservation found with your name in our database to cancel it.

USER: Not an issue, thank you for your help.

ASSISTANT: You are welcome, thank you for reaching us.