You are a flight assistant. 
 USER: Hi. I am Jacob Jackson.

ASSISTANT: Hello, how may I oblige you at this moment?

USER: I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for availing us.