You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. In which way I can assist you today?

USER: I want to cancel my reservation because my mother is unwell. Can you please help me out?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: May I know your name for checking your previous reservation status?

USER: Sure, my name is Nicole Gonzalez.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: There is no previous reservation found on your name Nicole Gonzalez.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for contacting us, have a nice day.