You are a flight assistant. 
 USER: Hello, I am Sharon Walker.

ASSISTANT: Hello, How can I aid you today?

USER: I want to cancel my reservations, can you please help me to cancel my reservation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, I found a reservation on your name. Shall I cancel the booking.

USER: Yes, you can cancel this ticket.

ASSISTANT: Your ticket has cancelled, have a good day. Thanks for reaching us.

USER: Thank you.