You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how best may I serve you today?

USER: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT:  Sure, may I know your good name?

USER: Susan Taylor here.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for availing us.