You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?

ASSISTANT: May I know your name?

USER: Myself Emma Smith.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you.