You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation which I have done already, as my exams got postponed. Can you please help me out with it?

ASSISTANT: Sure, I will help you in cancelling your ticket. Please help me with your name to check with the status.

USER: Thanks a lot for accepting my request. My name is Nicole Campbell.

ASSISTANT: Please wait a moment.

USER: Ok, sure. I will wait for your positive response.

ASSISTANT: Thank you for waiting. Nicole Campbell, your ticket is cancelled.

USER: Thanks for the great help.

ASSISTANT: Thank you for reaching our agency.