You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Thank you. Myself Nancy Walker.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure, take your time.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: Ok, no issues. Thank you for checking out.

ASSISTANT: Welcome Nancy Walker.