You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation which is done due to some heavy floods at Denver, can you please help me in this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Can I know your name?

USER: Sure, my name is Pamela Harris.

ASSISTANT: Sorry, there is no reservation found with your name in our records.

USER: Ok, no problem. Thank you for your service.

ASSISTANT: Most welcome.