You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Please change my existing reservation owing to an emergency.

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: I am Ruth Edwards.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Thank you.

ASSISTANT: Thanks for approaching us.