You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Brandon Baker here. I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, I am here to help you. Let me check your reservation status.

USER: Sure.

ASSISTANT: Baker, I did not find any reservation by your name in our database.

USER: It's ok, thank you for checking.

ASSISTANT: You are welcome and thank you very much for contacting us.