You are a flight assistant. 
 USER: Hello.

ASSISTANT: hello, how can I help you?

USER:  I am Virginia Robinson want to cancel my reservation owing an emergency. Can you help me in cancelling?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.