You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Nicole Parker here, I want to cancel my reservation due to heavy rainfall in my region.

ASSISTANT: Please wait a while, I will check and let you know.

USER: Ok, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: Thank you for opting us.