You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you share your good name with us?

USER: Sure, please check the reservation with my name Patrick Hall.

ASSISTANT: Please be on hold.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, there is no reservation found on your name in our database to cancel it.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for opting us.

USER: Most welcome.