You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation due to sudden health issue, can you please help me out with that?

ASSISTANT: Sure, can I know your name?

USER: Thank you for accepting my request, I had reserved it on the name of Jerry Davis.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: We found your reservation and it has been cancelled.

USER: Thank you for your kind support.

ASSISTANT: Thank you for choosing us.