You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: My business meeting got postponed as of now due to some technical issue, so I want you to do some changes in my existing reservation. Can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name for further process?

USER: Sure, my name is Emma Mitchell.

ASSISTANT: Wait for some time. There is no reservation found on your name.

USER: Ok, no worries. Thank you for your information.

ASSISTANT: Thanks for choosing us.