You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Richard Taylor.

ASSISTANT: How can I help you?

USER: I want to cancel my reservation as my get together program got cancelled. Can you help me?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to inform no reservation found on your name.

USER: It's Ok, thanks for your assistance.

ASSISTANT:  Thank you for reaching us, have a nice day.