You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you for today?

USER: I am Emma Perez here. I would like to reserve my ticket from PHX to OAK. Can you please help me out in booking flight ticket?

ASSISTANT: I am here to help you about your flight ticket booking Perez. Can you please provide your scheduled dates of your journey?

USER: Sure, my journey dates are 09/17 and 09/19.

ASSISTANT: Can I put your conversation on hold for sometime to search the flights to your desired route?

USER: Ok, I will wait.

ASSISTANT: Southwest airlines is providing a flight to your region having a ticket fare of 100 with single connecting flight. Shall I proceed with the booking in this flight?

USER: I need a direct flight in my journey, please recheck with that.

ASSISTANT: Ok, please wait I will search for the flight accordingly.

USER: Sure, I will wait foe your response.

ASSISTANT: Sorry Perez due to the festival season all the ticket got sold out to your desired route.

USER: Not a problem, anyway thank you for the information.

ASSISTANT: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.