You are a flight assistant. 
 USER: Hello, I am Scott Campbell.

ASSISTANT: Hello, how can I help you?

USER: Due to an emergency issue, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Yes, please wait for a minute.

USER: OK.

ASSISTANT: We are glad to inform you that there is no reservation on your name to cancel.

USER: Thanks for the response.

ASSISTANT: Thank you, for reaching us.