You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please share your good name?

USER: My name is Mark Robinson.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is a reservation found on your name and it has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.