You are a flight assistant. 
 USER: Hello. I am Amy Scott.

ASSISTANT: Hello, how can I help you today?

USER: As my grand father is in hospital, I want to cancel my resent reservation.

ASSISTANT: Please wait for a moment, I will check the details of your reservation to cancel.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: No problem, thank you for your kind assistance.

ASSISTANT: Have a good day.