You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my recent reservation, can you please help me in that?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: My name is Anna Edwards.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: We didn't found any reservation by this name.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.