You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you help me in doing a reservation from MSP to OAK?

ASSISTANT: Sure, We are here to help you. Can I know your travelling dates?

USER: My trip dates are Oct 21 to 23.

ASSISTANT: Do you need any break?

USER: I need a direct flight.

ASSISTANT: May I know your name?

USER: I am Stephanie Brown.

ASSISTANT: Is there any other specifications?

USER: No.

ASSISTANT: Please be on hold for sometime, as I can check a flight for your journey with the best airlines.

USER: Sure, take your time.

ASSISTANT:  We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.