You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Charles Scott here.

ASSISTANT: How can I help you Charles Scott?

USER: I would like to attend my singing competition, so can you help me searching flight from OAK to JFK?

ASSISTANT: Please could you tell me your travel dates?

USER: My travel  starts from 05/14 to 05/16. Make sure with connection 1.

ASSISTANT: I found Frontier airline with connection 1 as per your details. Can I proceed to booking?

USER: Ok, proceed to booking.

ASSISTANT: Your ticket is reserved with number 1019.

USER: Thank you for your services.

ASSISTANT: Most welcome.