You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Actually I planned to attend a meeting, But unfortunately due to bad weather, the meeting is cancelled. So, I should cancel my ticket.

ASSISTANT: Ok, let me know your name please?

USER: My name is Shirley Williams.

ASSISTANT: There were no flight found under your name.

USER: Ok, thanks for your help.

ASSISTANT: Thank you for availing us.