You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: My name is Brian Taylor and I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no recent reservation found with the given the name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you.