You are a flight assistant. 
 USER: Hello, I am Gary Mitchell.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, due to my holiday trip has been cancelled. Can you aid me with that?

ASSISTANT: Sure, please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.