You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I am looking to reserve a direct flight from Charlotte because I have to attend a board meeting, can you please search a flight?

ASSISTANT: Sure, I am glad to help you with that. Can you please provide your planned dates of travelling?

USER: Thank you for accepting my request. My planned travel dates are 07/10 and 07/12.

ASSISTANT: Ok, may I know your origin and destination airport codes for booking?

USER: The source and destination airport codes are CLT and ORD.

ASSISTANT: Please wait a moment to check the flights in your route.

USER: Ok, take your time.

ASSISTANT: We regret to inform you that there are no direct flights are moving to your region with your planned dates of travelling.

USER: It's ok, not a problem with that. I will choose some other source to travel.

ASSISTANT: For documentation purpose, please provide your name.

USER: Sure, my name is James Scott.

ASSISTANT: Ok Scott. Thank you for reaching to our services, hope you have a great day.

USER: You are welcome.