You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: My name is Ashley Clark. I want to cancel my recent reservation, due to heavy floods at my destination. Can you aid me for that?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your patience, we found a reservation on your given name. Shall I cancel it?

USER: You can proceed to cancel.

ASSISTANT: Ok, your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thanks for choosing us.