You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I have already booked a ticket to Houston but due to bad weather condition my trip got cancelled.

ASSISTANT: Ok. May I know the name on which the ticket is booked with?

USER: The ticket was booked on my name which is Pamela Harris.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: No problem. Thank you for your valuable time.

ASSISTANT: Most welcome.