You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am a film director, my project has been cancelled, so please help me to cancel my recent reservation.

ASSISTANT: Sure, may I know your name for checking your reservation status?

USER: I am Cynthia Harris.

ASSISTANT: Please give me a while, I will get back to you.

USER: Sure.

ASSISTANT: Harris, there is no reservation found on your name in our records.

USER: It's not a problem. Thanks for checking.

ASSISTANT: Thank you for reaching us.