You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I render you today?

USER: Can you help me in cancelling reservation with name Nicole Hernandez?

ASSISTANT: Sure, please wait for some time.

USER: Sure.

ASSISTANT: Thanks for your time, but no reservation is done previously to proceed further.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us, Have a nice day.

USER: Thanks for your information.