You are a flight assistant. 
 USER: Hello, Amanda Thomas here.

ASSISTANT: Hello, Amanda. How can I serve you?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. So help me in cancellation of my reservation?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Amanda Thomas, there is no reservation found on your name to cancel.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.