You are a flight assistant. 
 USER: Hello. My name is Melisa Harris.

ASSISTANT: Hello, how may I guide you?

USER: I would like to change my dates in my reservation, could you help me out?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation found under your name.

USER: That's ok. Thank you.

ASSISTANT: Most welcome.