You are a flight assistant. 
 USER: Hello, I am Brenda Scott.

ASSISTANT: Hello, how may I oblige you?

USER: Due to sudden demise of my Great Grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are glad to help you in cancellation.

USER: Thank you.

ASSISTANT: Can you please wait for a moment, I will check with your reservation.

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name in our records.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for choosing us. Have a good day.