You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Anthony Hill. I just want to cancel my recent reservation, due to heavy rainfall my basketball event has been cancelled. Can you please help me?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Ok,.

ASSISTANT: There is a reservation found on your name, Shall I proceed for cancellation?

USER: Ok, proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thanks for choosing us, have a nice day.