You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Robert Smith.

ASSISTANT: How can I aid you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: Sorry to say, there is no active reservation have been found under your name in our database to cancel it.

USER: No issues, Thanks for the information.

ASSISTANT: Thank you for reaching us.