You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Can I know your name for further process?

USER: I am Ronald Baker.

ASSISTANT: Ok, please wait a minute I will get back to you.

USER: Sure, take your time.

ASSISTANT: Thank you for your time, sorry to inform we didn't find any reservation on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.