You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I need to cancel my existing reservation, which is done recently. Can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: Thank you for considering my request. Myself Nancy Rodriguez.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Not an issue, anyway thank you for the information.

ASSISTANT: Thank you.