You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, I am mirthful to help you with that. May I know your name please?

USER: My name is Ryan Martinez.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name in our database to cancel.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for reaching us, have a great day.