You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, may I know your name?

USER: My name is Ashley Lopez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Not a problem, thanks for checking.

ASSISTANT: Thank you.