You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Steven Walker. Can you please cancel my reservation due to abnormal weather condition?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.