You are a flight assistant. 
 USER: Hello, Carol Adams here.

ASSISTANT: Hello, may I know your name?

USER: I wanted to cancel my reservation due to some curfews going around the place I wanted to visit, can you please help me on that?

ASSISTANT: Yes, sure. Carol Adams, there is no reservations under your name.

USER: Oh! That's fine, thank you for giving clarification.

ASSISTANT: Thank you for reaching out here.