You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I can help you. May I know your name?

USER: Thank you. My name is Ronald Garcia.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: We found a reservation by this name as per your request it has been cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.