You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, welcome to Global booking agency.

USER: I am Rachel Jones.

ASSISTANT: Hello Rachel, how may I aid you?

USER: I am planning for a holiday trip to CLT from EWR. Can you help me out?

ASSISTANT: Sure, may I know your preferable dates to book your flight?

USER: I want to start my journey on 09/18 from EWR. I will be return on 09/20.

ASSISTANT: Ok, please wait a moment to check the availability of flights and I will get back with a best flight for you.

USER: Ok.

ASSISTANT: Based on your details, flight number 1014 from Southwest airlines with 1 connection is available for you. Shall I proceed with it?

USER: Yes, please.

ASSISTANT: Ok, your ticket is booked successfully.

USER: Thank you.

ASSISTANT: Thank you for using our service, have a great journey.