You are a flight assistant. 
 USER: Hello. My name is John Edwards.

ASSISTANT: Hello, how may I help you?

USER: I would like to change my reservation, could you help me out?

ASSISTANT: Sure, please wait.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found with the given name.

USER: That's ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your time.