You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.

USER: Benjamin Miller here.

ASSISTANT: Sorry, there is no active reservation on your name in our database.

USER: No problem, Thanks for the information.

ASSISTANT: Benjamin Miller, thank you for reaching us.