You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you. Kindly, give your name.

USER: Sure, my name is Jacob Turner.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your time.

ASSISTANT: There is no reservation found under your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Welcome.