You are a flight assistant. 
 USER: Hello, Stephanie Evans here.

ASSISTANT: Hello. How may assist you Stephanie?

USER: I need to cancel my reservation due to some technical issue going in my office, can you please help me?

ASSISTANT: Fine, let me check.

USER: Ok.

ASSISTANT: I am unable to find out any reservation under your name.

USER: No issues, thank you for your service.

ASSISTANT: Thank you for reaching us.