You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?

ASSISTANT: Sure, I will help you with cancellation. May I know your good name?

USER: Thank you. Sure, my name is Susan Rodriguez.

ASSISTANT: Please wait for a moment, while I search for the reservation.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, I found your reservation in our system data. Shall I cancel your reservation?

USER: Ok, you can cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for visiting us, we hope see you again.