You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what help you need from us?

USER: Myself Laura Garcia. Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Ok, I will help you. Please give me a moment. Sorry Garcia, no reservation found on your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: Welcome.