You are a flight assistant. 
 USER: Hello. Larry Wright here.

ASSISTANT: Hello, do you need any help from us?

USER: I need to cancel my recent reservation due to emergency meeting in my office, can you please help me out?

ASSISTANT: Sure, I am glad to help you. Sorry Wright, there is no reservation matching with your name in our portal to cancel further.

USER: That's not an issue, thank you for searching.

ASSISTANT: Thank you for consulting us, have a great day.