You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jacob Lopez.

ASSISTANT: How can I assist you?

USER: I am planning to meet my best friend who lives in New York, NY - EWR, can you please help me with the booking?

ASSISTANT: Sure Jacob, can I know the travel dates please?

USER: I will be travelling from 09/26 to 09/28.

ASSISTANT: Could you please provide the source airport code?

USER: I will board the fight from NC - CLT.

ASSISTANT: Sorry, there are no flights available on your dates.

USER: No problem, thank you for your time.

ASSISTANT: Thank you for approaching us.