You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: May I know your name please?

USER: I am Kevin Brown.

ASSISTANT: Kevin, there is no reservation with your name to cancel further.

USER: That's ok, not an issue. Anyways, thank you for checking.

ASSISTANT: Thank you for choosing us.