You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my reservation due to heavy snow fall at my destination point. Can you help me with that?

ASSISTANT: Sure, I am glad to help you with that. Can you please share your name?

USER: My name is Jerry Anderson.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name in our database.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.