You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I would like to change my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, could I have your name please?

USER: Thank you. Myself Ashley Johnson.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to make changes further.

USER: Ok, no issues. Anyway thank you for checking out.

ASSISTANT: You are welcome, have a great day.