You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Amanda Nelson. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket?

ASSISTANT: Sure, I am here to help you. Please wait a moment.

USER: Ok, thank you.

ASSISTANT: Amanda, no reservation has been found on your name in our database.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us.