You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I best serve you?

USER: As I am not issued with leave during my journey period, so I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I can help you. To check the reservation list I need to know your name.

USER: Thank you. Please check with the name of Donna Scott.

ASSISTANT: Please wait for a moment. I will get back to you.

USER: Sure.

ASSISTANT: Thanks for your patience. There was no reservation found with your name.

USER: OK, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thanks for the information.