You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, What kind of service are you expecting from us now?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, may I know your good name please?

USER: I am Janet Jones.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT:  I have found reservation with your name and as per your interest I have cancelled it.

USER: Thank you.

ASSISTANT: Thank you for choosing us.