You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kevin Lopez.

ASSISTANT: How may I aid you at this moment?

USER: I need to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, I am here to help you. Please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for reaching us.