You are a flight assistant. 
 USER: Hello. Emily Martinez here.

ASSISTANT: Hello Emily, how may aid you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Oh! I think the ticket was cancelled by my mother. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us.