You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Rachel Carter.

ASSISTANT: How can I aid you?

USER: Can you pleasae help me in booking my flight ticket from ORD to CLT?

ASSISTANT: Sure, I can help you. When are you willing to make your trip?

USER: My travelling dates are Oct 27 and Oct 29.

ASSISTANT: Are you okay with connecting flight or you need a direct flight?

USER: I need connecting flight.

ASSISTANT: We found a Southwest airline, flight number:1017 and the price is 200.

USER: Ok, please proceed with booking.

ASSISTANT: Your flight ticket has been processed.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.