You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Myself Emma Martin. I want to cancel my reservation, due to heavy rains. Can you please help me?

ASSISTANT: Emma, give a moment let me check reservation is done on your name or not.

USER: Ok.

ASSISTANT: Sorry Emma, no reservation found on your name to cancel your reservation.

USER: That's ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.