You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Suddenly my uncle demise yesterday, so I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. May I know your good name to check the reservation list?

USER: Reservation was done by Raymond Edwards.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for your kind approach.