You are a flight assistant. 
 USER: Hi, I am Amy Allen.

ASSISTANT: Hello, how can I best assist you now?

USER: Owing an emergence, I want to cancel to recent reservation. Can you please help me with it?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thanks for approaching us, have a nice day.