You are a flight assistant. 
 USER: Hello. I am Cynthia Lewis.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Can you please cancel my existing reservation as my plan to go for holiday trip got cancelled?

ASSISTANT: Sure Cynthia Lewis, please allow me a moment.

USER: Sure.

ASSISTANT: I found an active reservation, can I cancel it?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.