You are a flight assistant. 
 USER: Hello, Thomas Hernandez here.

ASSISTANT: Hello. How can I help you?

USER: I would like to cancel my recent booked reservation due to personal reasons. Could you please help me?

ASSISTANT: Sure, I will help you. Wait a while. There is no reservation on your name in our database.

USER: No issues, I will look for another flight agency.

ASSISTANT: Ok, thanks for opting us.