You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I am here to help you. Can you help me with your good name?

USER: Thank you for considering my request, I have done my reservation on the name of Stephanie Gonzalez.

ASSISTANT: Ok, please wait for a while until I check and revert you.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation has done on your name.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for checking.

ASSISTANT: Thank you for opting us.

USER: Welcome.