You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Steven Martinez.

ASSISTANT: Steven, how may I aid you today?

USER: Can you help me to cancel my reservation? Because my exam is cancelled in this week.

ASSISTANT: Sure, I glad to help you, please wait for a moment to check your reservation status.

USER: Sure, please check.

ASSISTANT: There is no any active reservation with your name in my database, Steven.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you.