You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How  can I guidance to you?

USER: I want to book a flight ticket from JFK to AUS. Could you make a reservation for me?

ASSISTANT: Sure, I try my best to find a flight for your on your route. For finding a flight I need your journey dates, can you please provide that one?

USER: Sure, my planned trip dates are on 12/18 and back on 12/20.

ASSISTANT: May I know your name for documentation purpose?

USER: Yes, I am Matthew garcia.

ASSISTANT: I will find the flight on your dates, please wait.

USER: Ok, make sure that the connection limit 1.

ASSISTANT: Sorry for the trouble that I am unable to find a flight to reach you destination.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.