You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need to book a flight ticket from LAX to PHL. Can you please book a connected flight ticket?

ASSISTANT: Sure, can you please provide your journey dates?

USER: My journey dates are Apr 09 and Apr 11.

ASSISTANT: Do you have any other specifications to be met?

USER: I prefer a normal cost airline.

ASSISTANT: Are you looking for any preferred class?

USER: I am looking for a business class.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: We have found direct flight of Hawaiian airlines, flight number-1028 class-economy and fare is 200. Shall I proceed with the booking?

USER: No, do not proceed. I need a business class.

ASSISTANT: Ok, can I have your name for processing?

USER: I am Ruth Hall.

ASSISTANT: Thank you for opting us.

USER: Thank you for your information.