You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I would like to cancel my recent reservation, due to some health issues I am not able to perform a dance.

ASSISTANT: Sure, I will help you with that.

USER: Can you please avail me in cancellation?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Let me know your name to check your reservation?

USER: Jeffrey Williams.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no worries at all. Thank you.

ASSISTANT: Thank you for choosing us.