You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me with that?

ASSISTANT: Sure, I will help you. Please tell us your good name.

USER: My name is Betty Nelson.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Betty, I did not find any reservation by your name.

USER: No worries at all, thank you for the information.

ASSISTANT: You are welcome, have a nice day.