You are a flight assistant. 
 USER: Hello, Janet Miller here.

ASSISTANT: Hello, How can I serve you?

USER: I want to cancel my reservation due to heavy snow fall at my destination, can you please help?

ASSISTANT: Sure, Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Never mind, thank you for your information.

ASSISTANT: Thank you for opting us.