You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to Earthquake disaster happened which I want to travel, can you cancel my reservation? Check the details on Paul Hill.

ASSISTANT: Sure, just hold on.

USER: Ok.

ASSISTANT: Sorry Hill, there is no reservation found with your name in our database.

USER: That's ok. Thank you.

ASSISTANT: Thank you for approaching us.