You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, is there any thing I can help you with?

USER: I am Katherine Perez. I need to cancel my reservation due to some issues in my location, can you help me out please?

ASSISTANT: Ok, I will be happy to solve your booking concern. Please wait.

USER: Thank you.

ASSISTANT: There is no reservation been found on your name at this moment.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for connection with our agency.