You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to my health issues, I decided to cancel my trip, so can you help me in cancelling the recent reservation?

ASSISTANT: Sure, I can cancel your reservation. Let me check for your reservation status.

USER: Ok.

ASSISTANT: Before I check, can you provide me your name?

USER: My name is Sharon Garcia.

ASSISTANT: Sorry Sharon, I have not found any reservation by your name.

USER: It's ok, no issues.

ASSISTANT: Thank you for contacting us, take care of yourself.

USER: Sure, thank you.