You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Paul Lopez, would it be possible to change my reservation to new travel dates?

ASSISTANT: Sure, I am here to help you. Please wait for a moment to check your details.

USER: Ok, get back with the proper information.

ASSISTANT: Thank you for waiting, no reservation found on your name.

USER: It's ok, not an issue.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thanks for checking my reservation status.