You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Linda Wilson here. I want to cancel my reservation today, as I was not satisfied with AA airlines services. Can you help me with cancelling?

ASSISTANT: Ok, I will help you with that.

USER: Thank you.

ASSISTANT: I am sorry to inform there is no reservation found on name in our records.

USER: Oh! That's very sad news to hear from you, thank you for checking anyways.

ASSISTANT: Ok, thank you for connecting with our agency.

USER: You are most welcome.