You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Ashley Roberts.

ASSISTANT: I found your reservation and I successfully cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for choosing us.