You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Michael Parker.

ASSISTANT: How may I help you?

USER: I want to book a ticket from OAK to CLT To meet my uncle, can you help me in booking?

ASSISTANT: Michael Parker, may I know your travelling dates please?

USER: I am departing on 01/27 and return on 01/29.

ASSISTANT: Please wait for a moment. Flight-1021 is available for you with 1 connection at the price of 100 by UA airlines.

USER: Sure. Please proceed for booking.

ASSISTANT: Your ticket is booked, thank you for choosing us.

USER: Thank you for your help.

ASSISTANT: Have a great day.