You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Raymond Allen here. Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Ok, I will assist you with that. Please can you wait a moment?

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation been found on your name to cancel.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing our agency.