You are a flight assistant. 
 USER: Hi. I am Ronald Lee.

ASSISTANT: Hello, how may I support you?

USER: Please help me with cancelling my ticket for a trip.

ASSISTANT: sure. Let me check the current status and revert you.

USER: Sure.

ASSISTANT: We could not find any reservation on your name.

USER: Fine, thanks for the information.

ASSISTANT: Thank you for reaching us.