You are a flight assistant. 
 USER: Hello, I am Carol Adams from Boston.

ASSISTANT: Hello Carol Adams, How can I support you today?

USER: I want you to book a flight ticket from Boston, BOS to New York, EWR. Can you help me in that?

ASSISTANT: Sure, I need to know your travelling dates?

USER: Departure is on 02/09 and arrival on 02/11.

ASSISTANT: We found a flight with couple of connections. Are you comfortable in that?

USER: I need to travel ion a connecting light. So, Please do not proceed.

ASSISTANT: That's ok. I will not proceed.

USER: Thanks or your assistance.

ASSISTANT: Thanks for your presence.