You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Myself Emily Baker. I want to cancel my flight ticket. Can you please help me with that?

ASSISTANT: Sure Baker, I will help you with that.

USER: Thank you for your positive response.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Ok.

ASSISTANT: Sorry Emily Baker, no reservation has found under your name to cancel.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us, have a good day.