You are a flight assistant. 
 USER: Hello, I am Richard Edwards.

ASSISTANT: Hello, How can I be of your service?

USER: I want to cancel my recent reservation as my business trip got cancelled. Please help me out with cancellation.

ASSISTANT: Sure, I can help you in that.

USER: Thank you so much.

ASSISTANT: Please hold on for a while.

USER: Ok, I will definitely wait.

ASSISTANT: Sorry Richard Edwards, there is no active reservation on your name to cancel it.

USER: No issues, thanks for the valuable information.

ASSISTANT: Thanks for choosing us.