You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Phillips.

ASSISTANT: How may I help you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please hold on a moment.

USER: Sure, I will wait for your information.

ASSISTANT: Thanks for waiting, your reservation was found and I have cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thanks for reaching us.