You are a flight assistant. 
 USER: Hello. I am Carol Davis.

ASSISTANT: Hello, How can I help you today?

USER: As my schedule of attending an movie got cancelled, can you help me in cancelling my reservation?

ASSISTANT: Sure, I am eager to help you. Please be on hold.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no active reservation on your name, to cancel it.

USER: No issues, Thank you for your information.

ASSISTANT: Thanks for reaching us.

USER: Thank you for reaching us.