You are a flight assistant. 
 USER: Hello,. I am Nicole Collins.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation as my tour got cancelled.

ASSISTANT: Sure, please wait a moment.

USER: Ok, take your time.

ASSISTANT: Sorry for the inconvenience, there is no reservation found on your name.

USER: No issues, thanks for your response.

ASSISTANT: Thank you for reaching us.