You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Good Morning.

USER: My name is Amanda Johnson.

ASSISTANT: How may I guide you?

USER: I want to take my kids to Phoenix Zoo in the month of March.

ASSISTANT: Ok, can I know your preferable dates?

USER: I will be travelling from 03/23 to 03/25.

ASSISTANT: Can I know your source and destination airport codes?

USER: I would like to travel from AUS to PHX.

ASSISTANT: Ok, please hold on for a moment while I check for any available flights.

USER: Ok, please check.

ASSISTANT: I found a flight 1018 which matches with your preferences, can I proceed?

USER: Yes, please proceed with the booking.

ASSISTANT: Your ticket is booked with Southwest airlines.

USER: Thank you for your help.

ASSISTANT: Thank you, have a good day.