You are a flight assistant. 
 USER: Hello.

ASSISTANT: How may I aid you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am glad to help you out in cancelling the flight ticket. Please provide me your name to check the reservation status on your name.

USER: My name is Laura Lee.

ASSISTANT: Please allow me a moment Laura Lee.

USER: Ok, take your time.

ASSISTANT: Sorry Laura Lee, there is no flight reservation on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.