You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: Can you please help me to book a ticket from EWR to AUS?

ASSISTANT: Sure, We are here to assist you. Can I know your travelling dates?

USER: My travelling dates will be on Jan 23 to Jan 25.

ASSISTANT: Do you require any break?

USER: I need a connecting flight.

ASSISTANT: When are your depart and return timings? May I know your name.

USER: I am comfortable at any time. Charles Gonzalez here. I would prefer economy class.

ASSISTANT: Ok, Give me a minute.

USER: Sure.

ASSISTANT:  Thanks for being waiting, We found a connecting flight with an Southwest airline, flight number:1028.

USER: You can proceed.

ASSISTANT: Your flight ticket has been reserved with an economy class.

USER: Thank you.

ASSISTANT: Thank you for picking us.