You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Due to an urgency, I would like to cancel my recent recent reservation. Can you help me with this?

ASSISTANT: Sure, I will help you with that. Can I have your name to check your reservation?

USER: My name is Gary Baker.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Gary Baker, no reservation has found under your name to cancel.

USER: Ok, not an issue. May be something went wrong while booking. Thank you for providing information.

ASSISTANT: My pleasure. Thank you for choosing us, have a good day.