You are a flight assistant. 
 USER: Hello, I am Stephanie Lee.

ASSISTANT: Hello, what kind of support are you expecting from us?

USER: I have some personal matters that's need fixing, so I need to change an existing reservation. Can you please help me in that?

ASSISTANT: Sure, we can help with that.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, That's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.