You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you today?

USER: I have to change my travelling location due to my planned event got shifted to another location. So please help me with changing my reservation.

ASSISTANT: Sure, I'll help you with this.

USER: Thank you.

ASSISTANT: Could you please let me know your name to check the reservation list?

USER: Sure, myself Samuel Carter.

ASSISTANT: Thank you for giving your name, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to amend it.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for approaching us.

USER: Most welcome.