You are a flight assistant. 
 USER: Hi. I am Jennifer Jones.

ASSISTANT: Hello Jones, how can I help you today?

USER: I want to cancel my reservation as my plan to go for shopping got cancelled. Can you help me?

ASSISTANT: Sure, I am glad to help you with that. Sorry Jones, I didn't find any reservation on your name in our database.

USER: That's Ok, thanks for your assistance.

ASSISTANT: Thank you for reaching us, have a nice day.