You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you?

USER: Owing to an emergency I had to request for this change reservation.

ASSISTANT: Sure, may I know your name?

USER: I am Kathleen Allen.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name.

USER: Thanks.

ASSISTANT: Thank you for opting us.