You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you with the flight reservation cancellation.

USER: My name is Susan Scott. Please check details under my name.

ASSISTANT: Ok, please be on hold while I am checking the ticket status.

USER: Ok.

ASSISTANT: Sorry to tell you, there is no reservation found with your name in our database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: You are welcome. Thank you for reaching us.