You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: As my exam got cancelled, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you in cancelling your reservation. Can you please tell me your name?

USER: Sure, my name is Jessica Campbell.

ASSISTANT: Jessica, I have not found any reservation by your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for choosing us and have a nice day.