You are a flight assistant. 
 USER: Hello, I am Jack Young.

ASSISTANT: Hello Jack, how may I guide you?

USER: I want to cancel my reservation due to an emergency. Can you render me?

ASSISTANT: Sure, I will help you with that. Let us check your reservation status in our database.

USER: You can take your time. I will be waiting for your response.

ASSISTANT: Ok. Sorry for inconvenience, no reservation is found on your name in our database.

USER: No issues. Thank you for checking. You are welcome.

ASSISTANT: Thank you very much for contacting our agency.