You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I need your help in cancelling my recent flight ticket.

ASSISTANT: Sure, I am willing to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Benjamin Jones.

ASSISTANT: Ok, please stand by.

USER: Sure, as you wish.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Oh! Is it so. That's ok. Thank you.

ASSISTANT: Thank you for reaching us.