You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you?

USER: Kathleen Rodriguez here. I just want to cancel my reservation today, as my doctor said me to avoid travelling. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name to cancel it.

USER: Oh! That's very sad to know. Anyways, thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.