You are a flight assistant. 
 USER: Hello. I am Dorothy Taylor.

ASSISTANT: Hello, what service of ours are you looking for?

USER: I want to cancel my recent reservation, due to ill health. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait while I check your reservation in our database.

USER: Sure, I will wait for your response.

ASSISTANT: I am sorry there is no reservation found on your name.

USER: That's ok, no more issues.

ASSISTANT: Thank you.

USER: Thank you for your information.