You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my ticket due to snow storm in my hometown.

ASSISTANT: Sure, may I know the name to check for the status?

USER: Rachel Martin here.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, I have found an active reservation on your name. Shall I proceed with cancelling?

USER: Please proceed.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for cancelling my ticket.

ASSISTANT: Thank you for reaching us.