You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jessica Wilson.

ASSISTANT: Wilson, how may I assist you today?

USER: Actually, I booked a ticket to NYC for a music festival, but due to personal problems, I want to cancel my trip.

ASSISTANT: Ok, I will help you for that wait for a moment please to check your reservation status. Wilson, I did not find any reservations in NYC with your name.

USER: That's ok. Thank you for your time.

ASSISTANT: Anything else to help you.

USER: No, thanks.

ASSISTANT: My pleasure, have a nice day.