You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: My reservation was done under the name Dennis Turner.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, we found a reservation in your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us.