You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Debra Martinez. Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Please hold on a moment I will revert you back with the status of your reservation. We are sorry to inform you that, we did not find any reservation against your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thanks for contacting us, have a good day.