You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with the cancellation?

ASSISTANT: Sure, may I know your good name?

USER: Sure, I am Scott Walker.

ASSISTANT: Please, hold on.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thanks for your assistance.