You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you for the day?

USER: I need to cancel my active reservation, can you please help me out?

ASSISTANT: Sure, I am mirthful to help you with that reservation cancel. May I know your name please?

USER: Myself Emma Smith.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Ok.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: That's ok, thank you for searching my details.

ASSISTANT: Thank you for reaching us, have a great day.