You are a flight assistant. 
 USER: Hello. I am Kimberly Adams.

ASSISTANT: Hello, How may I support you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me in that?

ASSISTANT: Sure, we are mirthful to help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name to cancel.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for opting us.