You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Myself Debra Gonzalez. For some issues I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found on your name to cancel.

USER: It's ok. Thank you for the information.

ASSISTANT: Most welcome.