You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: I am Emma Campbell. I need your help in my flight ticket cancellation due to health problems, can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you so much.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry to say that there is no active reservation on your name to cancel.

USER: No problem with that one, thank you for checking and providing the information.

ASSISTANT: Thank you for reaching us.