You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: My name is Nancy Walker and I would like cancel my reservation because of bad weather.

ASSISTANT: Sure, I am happy to help you with that. Please wait a moment to check your reservation status.

USER: Sure.Take your time.

ASSISTANT: Sorry Nancy Walker, no reservation has found under your name to cancel.

USER: No issue, thank you for the help.

ASSISTANT: Thank you for choosing us, have a good day.