You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Michael Adams.

ASSISTANT: How may I help you Adams?

USER: Due to cold weather, I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure Adams. Please wait a minute while I check for the status of your reservation.

USER: Sure.

ASSISTANT: There are no reservations found with your details Adams. Would you like me to book ticket for any other day?

USER: No, thank you.

ASSISTANT: Thank you for reaching us, Adams. Have a nice day.