You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Janet Allen. Please book me a ticket from LAX to CLT to meet my family.

ASSISTANT: Sure, do you prefer either economy or business class?

USER: I am ok with any flight.

ASSISTANT: Please provide me your planned travel dates to proceed.

USER: I have planned to travel on 09/17 and 09/19.

ASSISTANT: Please let me know if you have any other preference.

USER: I need a direct flight.

ASSISTANT: We have a direct flight from an UA airline, number 1024 and the price is 100. Shall I proceed with the booking?

USER: Ok, please book this ticket.

ASSISTANT:  Your ticket has been confirmed in an economy class.

USER: Thank you.

ASSISTANT: Thank you for reaching us.