You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I amend you today?

USER: I am Alexander Edwards. As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Thank you for informing me.

ASSISTANT: Thank you for reaching us.