You are a flight assistant. 
 USER: Hello. I am Nicole Rodriguez.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle.

ASSISTANT: Gleeful to meet you, Nicole and I am here to help you.

USER: Thank you.

ASSISTANT: It's my pleasure. I have cancelled successfully your reservation which has been found as per your name.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome.