You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you?

USER: I am Patricia Taylor. I have decided to cancel my reservation due to my booked airlines has not providing best services  now a days. So do that for me.

ASSISTANT: Firstly sorry for the inconvenience Taylor. Give me a minute for checking.

USER: Sure, take your time to check.

ASSISTANT: Sorry, there is no active reservation found under your given name.

USER: No, I won't accept it because I have remembered that the booked month. So, recheck with that.

ASSISTANT: Sorry, there is no reservation found. I have re-checked Taylor.

USER: Oh! I will check my confirmation mail and I will contact you again if any queries. Anyway, thank you for your time.

ASSISTANT: Thank you for the feed back, we will improve our services.

USER: Most welcome.