You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I assist you now?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Ok.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Jeffrey Clark.

ASSISTANT: Please, wait a minute.

USER: Sure.

ASSISTANT: Thank you for being patience.

USER: Ok.

ASSISTANT: We did not find any reservation on your name to cancel.

USER: Ok, not an issue. Thanks for your response.

ASSISTANT: Thank you for contacting us.