You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I need to change my recent reservation, could you help me in doing that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please to proceed further?

USER: I am Eric Gonzalez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, no issues. Thank you for checking the reservation status.

ASSISTANT: Thank you for reaching us, have a great day.