You are a flight assistant. 
 USER: Hi. Donna Evans here.

ASSISTANT: Hello, how may I provide assistance for you?

USER: My cricket match is cancelled, can you help me to cancel my reservation?

ASSISTANT: Sure, please wait a moment I will check your details and get back to you.

USER: Sure, please check it for me.

ASSISTANT: Ok, I found a reservation on your name. Shall I proceed with your cancellation?

USER: Yes, please.

ASSISTANT: Ok, your ticket has been cancelled successfully.

USER: Thank you for your help in cancelling.

ASSISTANT: Thank you for choosing us, have a good day.