You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How may I support you?

USER: I am Jack Jones. I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for opting us. Hope to serve you again.

USER: Thank you for your information.