You are a flight assistant. 
 USER: Hello. I am Ronald Harris.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation due to heavy rainfall. Can you help me out?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for opting us.