You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Myself Sharon Wilson. Can you please help me with changing my reservation due to my planned event got postponed?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you for accepting my request.

ASSISTANT: Sorry Sharon, there is no reservation with your name to change further.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for consulting us.