You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Samantha Garcia, I would like to cancel my reservation due to heavy rains at my destination place. Will you help me in cancellation?

ASSISTANT: Yes, I am here to aid you. Please hold on, I will revert to you.

USER: Sure.

ASSISTANT: Reservation was not found on your name to proceed further.

USER: That's Ok.

ASSISTANT: Thank you.

USER: Thanks for your support.