You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I want to book a direct a flight to Oakland to visit Redwood regional park, can you please help me?

ASSISTANT: Sure, I am here to help you. Can you please share your travelling dates?

USER: My preferred dates of travel are from 08/14 to 08/16.

ASSISTANT: Ok, provide your corresponding airport codes?

USER: My source is at Orlando, FL-MCO and destination is at Oakland, CA-OAK.

ASSISTANT: Ok, please wait for some time.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no direct flight found.

USER: Ok, thank you for your information.

ASSISTANT: Can you please help me with your good name please?

USER: I am Christine Smith.

ASSISTANT: Thank you for availing us.