You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jerry Wright.

ASSISTANT: How can I help you at this moment?

USER: I am planning to visit Los Angeles to attend a client meeting, can you please book me a ticket from CLT to LAX?

ASSISTANT: Sure, I am here to help you. Let me know your travel dates please.

USER: I am planning to depart on Jan 21 and would like to return on Jan 23.

ASSISTANT: Do you have any specifications?

USER: I prefer connecting flight on this route.

ASSISTANT: Ok, please wait for a while.

USER: Please reserve my ticket in economy class.

ASSISTANT: Southwest airlines is providing you the direct flight in economy class, shall I proceed?

USER: Please book my ticket in this flight.

ASSISTANT: Your ticket has been reserved with flight-1004.

USER: Thank you for booking my ticket.

ASSISTANT: Thank you for choosing us.