You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am here to help you. Please help me with your name.

USER: I am Jessica Hernandez.

ASSISTANT: Thank you. Please be on hold for a while.

USER: Sure.

ASSISTANT: Sorry, I have not found any reservation under your name in our database.

USER: Ok, Thank you.

ASSISTANT: You are most welcome.