You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Due to heavy rainfall, I am unable to travel. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name please.

USER: I am Jacob Baker.

ASSISTANT: I found your reservation and successfully cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.