You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, What can I do for you?

USER: I would like to cancel my reservation due to some health issues.

ASSISTANT: Sure, I am blissful to help you. To proceed further Can I know your good name please?

USER: Sure, my name is Janet Young.

ASSISTANT: Thank you for providing your name. Please give me a minute, I will check with your recent reservation.

USER: Ok.

ASSISTANT: Sorry, There is no recent reservation found on your name.

USER: Ok, thank you for your response.

ASSISTANT: Thank you for choosing us, Have a nice day.