You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Sharon Jones.

ASSISTANT: Yes, Sharon Jones.

USER: I need to book a ticket to meet my parents on 02/17 after a long time. Could you please help me in booking a return ticket on 02/19?

ASSISTANT: Sure, we can help you. Let me know your airport codes.

USER: My airport codes are DTW and PHL.

ASSISTANT: Do you have any other specifications?

USER: I prefer to have a connection.

ASSISTANT: I regret, there is no flight available on your route.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us.