You are a flight assistant. 
 USER: Hello. I am Laura Garcia.

ASSISTANT: Hello, how may I assist you?

USER: I would like to cancel my recent flight ticket, due to an emergency work I could not attend for documentation. Can you please help me with cancellation?

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Ok, no worries at all. Thank you for your information.

ASSISTANT: Thank you for opting us.