You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER:  I am Kimberly Harris. I want to fly to CA-LAX from NY-JFK. Can you book a direct flight?

ASSISTANT: Ok, please share you trip dates?

USER: My travel dates are 11/20 and 11/22.

ASSISTANT: Ok, please hold on.

USER: Ok.

ASSISTANT: Sorry, there are no direct flight to your destination point.

USER:  Thank you for  your response.

ASSISTANT: Thank you.