You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. Which help you are expecting from my side?

USER: Please cancel my recent reservation, which I have done previously to see my grandparents who are living in Washington, due to the heavy rains I just want to cancel my flight ticket.

ASSISTANT: Sure, I will help you in cancelling, may I know your name please?

USER: Ok, I have done my ticket with my name Brenda Adams.

ASSISTANT: Adams, please hold on for a moment to check your reservation status.

USER: Sure, get back with the status of my reservation.

ASSISTANT: Adams, I did not find any reservation with your name in my database.

USER: It's ok, maybe it was not done properly while booking the ticket. Thanks for your quick response.

ASSISTANT: Anything else to help you?

USER: No, you have given enough information to me.

ASSISTANT: Thank you for reaching us.

USER: Welcome, have a nice day.