You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I lend a hand to?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I am here to help you for this. Let me check your reservation status in our records.

USER: Myself Emily Perez.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: I found your reservation, shall I cancel it.

USER: You can proceed to cancellation.

ASSISTANT: Your reservation is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you very much for contacting our agency.