You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: Can you please cancel my reservation due to heavy rainfall at my destination place?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Thank you. I am Elizabeth King.

ASSISTANT: Ok, please be on hold.

USER: Sure, take your time.

ASSISTANT: Sorry, we could not find any reservation against your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.