You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation due to heavy rains, can you please help me?

ASSISTANT: Sure, may I know your name to check with the previous reservation status.

USER: Sure, the ticket is reserved under the name Helen Lee.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for reaching our service Helen Lee.