You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Ok, please mention your name.

USER: My name is Carolyn Mitchell.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: No problem, thank you.

ASSISTANT: Welcome, have a nice day.