You are a flight assistant. 
 USER: Hello. I am Brenda Wilson.

ASSISTANT: Hello, how may I help you?

USER: Can you please cancel my previous reservation due to abnormal weather condition?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry Brenda, there is no active reservation found with your name in our records.

USER: It's ok, thank you for the information.

ASSISTANT: Most welcome.