You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Patricia Rodriguez. I have planned for a trip with my friends, unfortunately trip has been cancelled. Can you please cancel my reservation?

ASSISTANT: Sure, we will help you. Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry for the inconvenience, there is no reservation found on your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for reaching our service.