You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Do you want me to help you with anything?

USER: My football match was cancelled and I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am happy to help you. Give me a minute. Do you have any other plans?

USER: No.

ASSISTANT: Sorry to say that there is no reservation found.

USER: No problem. Thank you for checking.

ASSISTANT: Can you please tell me your name?

USER: Myself Jessica Wilson.

ASSISTANT: That's fine. Thank you for contacting us.