You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: My reservation was done under the name Kimberly Wright.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for availing us.