You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I address you?

USER: I am Catherine Perez. I would like to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Tnaks for waiting, we did not found any reservation found by this name.

USER: Not an issue, thank you for your quick response.

ASSISTANT: Thanks for availing us.