You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Can you please cancel my reservation, due to heavy rain fall at my home town?

ASSISTANT: Sure, may I know your name?

USER: Virginia Anderson is my name.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation made on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thanks for your information.