You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to heavy snowfall in my locality, I would like to cancel my recent reservation.

ASSISTANT: May I know your name please?

USER: My name is Virginia Rodriguez.

ASSISTANT: Sorry Virginia, no reservation has been found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your information.