You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I abet you now?

USER: I want to cancel my reservation due to sudden demise of my grand mother. Please help me with it.

ASSISTANT: Sure, I will help you. May I know your good name?

USER: I am Emily Davis.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: Fine, thanks for your response.

ASSISTANT: Thank you for contacting us.