You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation due to cancel of my event. Could you please help me?

ASSISTANT: Sure, we are here to help you. May I know your name to proceed further?

USER: Sure, Joshua Lewis here.

ASSISTANT: Ok, please hold on.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.