You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: My name is Virginia Baker, can you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: Please wait for a while.

USER: Ok, take your time.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, no problem. Thank you for your help.

ASSISTANT: Thank you for reaching us.