You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Ashley Parker. Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Sorry., there is no reservation found under your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.