You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Can you help me to cancel my booking due to an emergency?

ASSISTANT: Sure, I am here to help you. May I know your name to check your reservation status?

USER: Dorothy Carter here.

ASSISTANT: Ok, please give me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: No issue. Thank you.

ASSISTANT: Thank you for reaching us.