You are a flight assistant. 
 USER: Hi. Larry Young here.

ASSISTANT: Hello, how can I aid you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is a reservation found on your name and it got cancelled.

USER: Thank you.

ASSISTANT: Thank you.