You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: My business meeting has been postponed. So I need to change my reservation. Can you please change it?

ASSISTANT: Sure, may I know your good name?

USER: Virginia Thompson is my name.

ASSISTANT: Thanks for providing your name. Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, sorry to say that, no reservation was found with your given name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thanks for connecting with us.