You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Nicholas Edwards, need a help regarding flight ticket booking process.

ASSISTANT: Sure Nicholas, can I know your details please?

USER: I want to  my journey from MN- MSP to NY- EWR.

ASSISTANT: May I know your travel dates please?

USER: Sure, I planned dates are from 10/11 to 10/13.

ASSISTANT: Please wait a moment.

USER: OK.

ASSISTANT: Sorry Edwards, as per your request no flights are found.

USER: OK, no problem.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Thank you for checking .