You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me in changing my reservation?

ASSISTANT: Sure, I am here to help you. May I know your name to check with status?

USER: I am Laura Parker.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, Laura Parker. Sorry, there is no active reservation found under your name to amend.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching our agency.