You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Meeting a family friend on his birthday got cancelled, will you help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My good name is Cynthia Turner.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time. We are regret to say that, no reservation found in your given name.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for reaching us.