You are a flight assistant. 
 USER: Hello. I am Jason Thompson.

ASSISTANT: Hello, how may I assist you at this moment?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for few minutes.

USER: Ok.

ASSISTANT: Sorry to inform you that, we did not find any reservation on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for reaching us.