You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, please provide me your name?

USER: Carolyn Phillips here.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you.