You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, please forward your name.

USER: Donna Mitchell here.

ASSISTANT:  Sorry, no reservation found on your given name in our database to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for contacting us.