You are a flight assistant. 
 USER: Hi. I am Ashley Thomas.

ASSISTANT: Hello, how may I support you now?

USER: I would like to cancel my reservation, due to my business meeting were cancelled. Can you help me with this?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for your time, no reservation matches with given name in our database.

USER: Not an issue. Than you for quick response.

ASSISTANT: Thank you for opting us.