You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, may I know your name?

USER: Ok, myself Ryan Wright.

ASSISTANT: Wait a minute.

USER: Sure, take your own time.

ASSISTANT: There was no reservation found on your name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.