You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Actually, I need to cancel my reservation which is done recently due to some health issue, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, my name is Ronald Allen here.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry Allen, there is no reservation found as per your name to cancel it.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: You are welcome.