You are a flight assistant. 
 USER: Hello. I am Janet Taylor.

ASSISTANT: Hello, how may I serve you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry to inform you that no reservation found on your given name.

USER: Not an issue, thank you.

ASSISTANT: Ok. Thank you for reaching us.