You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I help you today?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, I am eager to help you. May I know your name to cancel your ticket?

USER: I am Jerry Martin.

ASSISTANT: Ok, please hold on.

USER: Sure, take your time.

ASSISTANT: Thanks for holding on.

USER: Ok.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.