You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Kimberly Thomas.

ASSISTANT: What can I do for you now?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Ok. Thanks for waiting. There was no reservation on your name to cancel.

USER: Ok, no issues.

ASSISTANT: Thank you for connecting us.

USER: Thanks for your information.