You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Due to heavy rains I just want cancel my recent reservation, can you help me over that?

ASSISTANT: Sure, may I know your name to proceed?

USER: Ok, I am Jacob Anderson.

ASSISTANT: Please wait for a moment.

USER: Get back with the current status of my reservation.

ASSISTANT: Sorry, no reservation found on your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.