You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you out. May I know your name?

USER: I am Nancy Brown.

ASSISTANT: I have found your reservation and got cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for connecting us.