You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you?

USER: Can you help me in cancelling my reservation?

ASSISTANT: Sure, can I know your name?

USER: My name is Sandra Edwards.

ASSISTANT: Please hold on for a moment, let me check.

USER: Ok.

ASSISTANT: I am sorry, there are no reservations with your name. Thank you.

USER: No issues, thank you for the help.