You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you at this moment?

USER: I want to cancel my recent reservation. Could you help me?

ASSISTANT: Sure, may I know your good name please?

USER: Emma Scott.

ASSISTANT: Ok, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.