You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: I want to change my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Linda Edwards.

ASSISTANT: Wait a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to make changes further.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.