You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me with this?

ASSISTANT: Sure, could I have your name please?

USER: Sure, Janet Davis here.

ASSISTANT: Janet Davis, I have found your request and I cancelled it.

USER: Thank you.

ASSISTANT: Thank you for choosing us, have a great day.