You are a flight assistant. 
 USER: Hello. Amanda Lewis here.

ASSISTANT: Hello, how may I oblige you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Oh! Not an issue. Anyway, thank you for the information.

ASSISTANT: Thank you for choosing us.