You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Karen Wright.

ASSISTANT: How can I serve you?

USER: I am planning to travel form OAK to IAD, help me in booking a flight?

ASSISTANT: Sure, let me know your trip dates?

USER: My travelling dates are 09/20 to 09/22.

ASSISTANT: Do you need any lay by in between your journey?

USER: Yes, I need 1 connection.

ASSISTANT: Do you need any specifications?

USER: No.

ASSISTANT: Thanks for your details, please hold on a minute.

USER: Ok.

ASSISTANT: Southwest airline with the ticket fare of 100 and a halt in between the journey. Shall I proceed?

USER: Proceed for booking.

ASSISTANT: Your ticket has been confirmed by flight number 1024 and an economy class.

USER: Thank you.

ASSISTANT: Thanks for choosing us.