You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Carolyn Anderson here.

ASSISTANT: Anderson, how may I guide you?

USER: I want to cancel my recent reservation due to some health issues, can you please help me in cancelling?

ASSISTANT: Sure, I am here to help you. Let me check your reservation status in our database.

USER: Ok, take your time.

ASSISTANT: Anderson, sorry for inconvenience no reservation is found on your name in our database.

USER: That's ok, no problem. Anyway thank you for the information.

ASSISTANT: You are most welcome.