You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Lisa Rodriguez.

ASSISTANT: I hope you are good today, how can I help you Lisa?

USER: Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: Please wait a while, I will check and inform you.

USER: Sure, I will be waiting.

ASSISTANT: There is a reservation on your name, shall I cancel the reservation?

USER: Good to hear that, please help me in cancelling.

ASSISTANT: Ok. As per your request, the ticket is cancelled on the name Lisa Rodriguez.

USER: Thank you for the quick service.

ASSISTANT: Thank you for opting us. Have a safe journey.