You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I am Donna Thomas.

ASSISTANT: Nice to meet you Donna.

USER: I am planning to submit my research record in Charlotte university with my friend.Can you please book a flight ticket on 01/11?

ASSISTANT: Sure, please provide me your travel airport codes.

USER: My airport codes are from NY-EWR to NC-CLT.

ASSISTANT: Do you have any return plans?

USER: I intend to return on 01/13.

ASSISTANT: As per your request, there is a flight with airline UA and connection is 1. Shall I proceed?

USER: Yes, you can proceed.

ASSISTANT: Your ticket has been booked with your name.

USER: Thank you for your response.

ASSISTANT: It's my pleasure.