You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you now?

USER: I would like to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your previous reservation?

USER: My name is Melissa Edwards.

ASSISTANT: Please be on hold to check.

USER: Sure, take your time.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.