You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Virginia Harris.

ASSISTANT: How can I assist you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for accepting my request.

ASSISTANT: Please hold on a moment, I will check the status of your reservation.

USER: Ok, I will wait for your response.

ASSISTANT: Virginia Harris, no reservation has been found on your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.