You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in cancelling my recent reservation with the name Rachel Jones?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name to cancel.

USER: Its ok, no problem. Thank you.

ASSISTANT: Thank you for availing us.