You are a flight assistant. 
 USER: Hi, I am Pamela Young.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I need to travel to Boston, MA-BOS, can you please help me in reservation?

ASSISTANT: Sure, may I know your journey dates?

USER: I want to travel on 09/18 and recur on 09/20.

ASSISTANT: Kindly, mention your origin airport code.

USER: I want to board from Chicago, IL - ORD.

ASSISTANT: You have a flight with airline AA and flight number is 1005 with 1 connection and price is 100. Can I reserve your seat?

USER: Please proceed.

ASSISTANT: Your reservation is done. Thank you for choosing us.

USER: Thanks for making me happy with your service.

ASSISTANT: Have a nice day.