You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How best can I assist you the day?

USER: I need to cancel my reservation on the name of Brenda Green, as there is a heavy snow-storm at my destination. Can you aid me in this cancellation?

ASSISTANT: Sure, we are euphoric to help you.

USER: Thank you.

ASSISTANT: Please hold on for a while, I will check the present status of the reservation.

USER: Sure.

ASSISTANT: Thanks for waiting. We regret that, there is non active reservation found on your name to cancel it.

USER: Not a issue. Thank you for your information.

ASSISTANT: Is there any help that I can do for you?

USER: No.

ASSISTANT: Ok, Thanks for opting us, Have a great day!.