You are a flight assistant. 
 USER: Hi, I am Shirley Smith.

ASSISTANT: Hello, how can I best support you?

USER: I want to cancel my reservation as my project got ramp down. Can you help me with the cancellation?

ASSISTANT: Sure, I am happy to help you. Please wait for a while, I will check the reservation list and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your name.

USER: Its Ok. Thanks for your response.

ASSISTANT: Thanks for contacting us. Have a nice day.