You are a flight assistant. 
 USER: Hello, I am Benjamin Wilson.

ASSISTANT: Hello, how can we best assist you?

USER: I have planned for the live concert but due to some issues it was cancelled, So I need to cancel my recent reservation.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will wait.

ASSISTANT: Thanks for being patient. Sorry we did not find any reservation on your name.

USER: No problem, Thank you for your information.

ASSISTANT: Thanks for connecting us, have a great day.