You are a flight assistant. 
 USER: Hello, I am Cynthia Miller.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, please give me a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: That's ok, not a big problem. Thank you.

ASSISTANT: Thank you for reaching us.