You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Sure, May I know your name?

USER: I am Thomas Hernandez.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you for opting us.