You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How glad that I can assist you now?

USER: I want to cancel my recent reservation due to health issues, can you please help me with this?

ASSISTANT: Sure, I am happy to help you. Can I know your name please?

USER: I am Ashley Martinez.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, I have found your reservation and it has cancelled successfully from my end.

USER: Ok, thank you for the help.

ASSISTANT: You are most welcome and thank you for approaching us.