You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Due to Wildfire in my home town I want to cancel my existing reservation.

ASSISTANT: Ok, to cancel your reservation may I know your name?

USER: Emily Thompson here.

ASSISTANT: Sorry Thompson, I did not found any reservations with your name.

USER: Thank you for your assistance.

ASSISTANT: It's my pleasure.