You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Robert Taylor here.

ASSISTANT: How can I assist you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I will help you on that.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: No problem.

ASSISTANT: There is no reservation found under your name.

USER: Oh! I think my cousin had cancelled my reservation. Anyway, thank you for the information.

ASSISTANT: Welcome, have a great day.