You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Susan Lewis, help me to cancel my ticket as my plan to meet my friend is cancelled.

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Sorry, we did not find any reservation in your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.