You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Charles Carter here.

ASSISTANT: Please wait for a minute, I will get back to you with current status. There is no reservation available on your name to cancel.

USER: No problem, Thanks for the information.

ASSISTANT: Thanks for availing us.