You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER:  I want to cancel my reservation as I have financial issues.

ASSISTANT: Sure, I will help you with that. Can I have your name to check reservation status?

USER: Sure, my name is Carol Smith.

ASSISTANT: Sorry Carol, no reservation found under your name to cancel.

USER: Sure, take your own time. Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us, have a great day.