You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Matthew Roberts, I want to cancel my ticket as my meeting with client is cancelled. Can you help me with that?

ASSISTANT: Sure, please wait for a while I will get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, no flight reservation found with your name.

USER: Thank you for the information.

ASSISTANT: Thank you for connecting with us.