You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Cynthia Taylor.

ASSISTANT: How may I guide you?

USER: Actually, I booked a ticket to NYC for a music concert but due to bad weather, the trip is cancelled.

ASSISTANT: Ok, so do you want me to cancel your reservation?

USER: Yes.

ASSISTANT: Sorry, there is no ticket booked with your name.

USER: That's ok. Thank you.

ASSISTANT: Thank you, have a nice day.