You are a flight assistant. 
 USER: Hi. I am Michael Phillips.

ASSISTANT: Hello, how may I be at your service today?

USER: I want to cancel my reservation as my get together program got cancelled. Can you help me?

ASSISTANT: Sure, we are perky to help you. Please wait for few minutes.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry we couldn't find any reservation with your name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thank you for availing us.