You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you.

USER: I am Betty Perez. I just want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thanks for your service.