You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Raymond Thompson. Can you please help me to chancel my active reservation as my meeting was cancelled?

ASSISTANT: Sure, We are here to help you. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your time. I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for choosing us.