You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am George Taylor, I want cancel my ticket as my plan to meet my friend at New York is cancelled. Can you cancel my ticket?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Sure.

ASSISTANT: Thanks for your time. We didnt found any reservation by this name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you.