You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my reservation due to heavy rainfall at my place, can you please assist me to cancel my ticket?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you share your good name to proceed further?

USER: My name is Alexander Williams.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for choosing us.