You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you at this moment?

USER: Janet Hernandez here. I want to cancel my ticket due to heavy floods in my place.

ASSISTANT: Sure, I am mirthful to help you with that reservation cancel.

USER: Ok.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. I am sorry to tell you that, there is no active reservation found with your name in our reservation list to cancel it.

USER: No problem, thank you.

ASSISTANT: Most welcome, thank you for reaching us.