You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, can you provide me your name?

USER: I am Scott Johnson.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Scott Johnson. I regret to inform that there is no reservation by your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.