You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Welcome to flight booking agency,how may I aid you?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, our service agency can help you in cancel your flight ticket booking. May I know your name for checking purpose?

USER: Nicole Rodriguez here.

ASSISTANT: Please give me a moment to check it.

USER: Ok.

ASSISTANT: Thank you for waiting, I have checked based on your request in our portal but it is showing that there is no reservation for the user name.

USER: That's ok, no problem. Thank you.

ASSISTANT: It's my pleasure to assist you and have a nice day.