You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, will you please let me know your name?

USER: Barbara Hernandez.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We found a reservation under your name. Shall I proceed to cancel it?

USER: Please proceed.

ASSISTANT: Your request for cancellation has been processed successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us.