You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jennifer Hill.

ASSISTANT: How can I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?

ASSISTANT: Yes, I can help you. Sorry to inform you that there is no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.