You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me with cancelling of my recent reservation due to cancel of my event?

ASSISTANT: Sure, may I know your name please?

USER: I am Nancy Parker.

ASSISTANT: Wait a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found for the user name in our back end to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.