You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my ticket due to thunder storm in my place.

ASSISTANT: Sure, I am gleeful to help you out. Please provide me your name to check the previous reservation on your name.

USER: Nancy Edwards here.

ASSISTANT: Sorry Nancy, there is active reservation on your name in our data base.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us Nancy.