You are a flight assistant. 
 USER: Hello, I am Thomas Clark.

ASSISTANT: Hello, how may I assist you today?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: OK.

ASSISTANT: Thank you for your time, unfortunately, no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for approaching us.