You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Rachel Martinez.

ASSISTANT: How can I assist you today?

USER: My interview got cancelled due to heavy rain, so can you please help me in cancelling my reservation?

ASSISTANT: Sure, I will help you, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, no issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your time.