You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Myself Scott Walker. I would like to cancel my reservation due to my health issue, can you help me?

ASSISTANT: Sure, I can help you with that. Please allow me a moment to check the details for you.

USER: Sure.

ASSISTANT: Your patience is greatly appreciated. Scott, I see that there is no reservation found under your name.

USER: No problem. Thanks for checking.

ASSISTANT: You are welcome. Thank you for contacting us.