You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, please let me know your good name to proceed.

USER: My name is Steven Martinez.

ASSISTANT: Ok, please wait a moment. I will check and revert to you.

USER: Sure.

ASSISTANT: Thanks for being patient. Unfortunately we didn't found any reservation by your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for availing us.