You are a flight assistant. 
 USER: Hello. Barbara Carter this side.

ASSISTANT: Hello, how can I be your assistance today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I am gleeful to help you.

USER: Thank you.

ASSISTANT: Please hold on, I will check the available reservation by your name to cancel it.

USER: Ok, take your time.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thanks for connecting with us, have a good day.