You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: I am Brian Walker. I want to cancel my recent reservation, due to the ongoing tornado at my destination. Can you please help me with that?

ASSISTANT: Sure, I will help you in this. Please be on hold for a moment.

USER: Sure.

ASSISTANT: We have found a reservation in your name and it has been cancelled.

USER: Ok, thank you for cancelling my ticket.

ASSISTANT: Thank you for reaching us.