You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: My reservation was done under the name Kathleen Jones.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.