You are a flight assistant. 
 USER: Hello, Kenneth Hall here.

ASSISTANT: Hello. Welcome to flight ticket booking agency, how can I assist you at this moment?

USER: AS it's an emergency, I need your help in booking the ticket in a direct flight from DTW to IAH. Will you help me with that?

ASSISTANT: Sure Kenneth Hall, I will help you with that. Can I have your travel dates please to get best flight for you?

USER: I'm planning to depart from here on 10/02 and return by 10/04.

ASSISTANT: Ok, please wait a moment to check flight availability.

USER: Sure, ensure that it's a direct flight.

ASSISTANT: Sorry Kenneth Hall, no flight is available to you with connection 0.

USER: Oh! That's ok, thank you for giving the information.

ASSISTANT: Thank you for choosing us, have a good day.