You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support your today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, please share me your good name.

USER: My name is Jeffrey King.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.