You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that. Can I have your name please to check your reservation status?

USER: Sure, my name is Ashley Rodriguez.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry Ashley Rodriguez, no reservation has found under your name to cancel.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us, have a good day.