You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Brain Phillips here.

ASSISTANT: Brian, how may I help you?

USER: I would like to cancel my reservation due to terrorist attacks in Syria, can you help me?

ASSISTANT: Please hold on for a moment. Sorry, no reservation is found by your name.

USER: Ok, please check. I will be waiting. Oh! That's sad to know, thank you for checking anyways.

ASSISTANT: Thank you for contacting us.

USER: Most welcome.