You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, can you please let me know your name to check with the status?

USER: Rachel Lewis here.

ASSISTANT: Please bear with me for 2-3 minutes, while I check with the reservation status.

USER: Ok.

ASSISTANT: Thank you for waiting, Rachel Lewis. Rachel Lewis, sorry for the inconvenience there is no active reservation found under your name to cancel.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us!.