You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kimberly Scott.

ASSISTANT: Scott, how can I aid you today?

USER: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment. Let me check.

USER: Ok.

ASSISTANT: Sorry Scott, there are no flights reserved on your given name formerly.

USER: Ok no problem, thank you for your services.

ASSISTANT: Welcome.