You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am John Mitchell. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there was no reservation found with your given name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.