You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to change my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am here to help you with that. Can I know your name?

USER: Thank you for accepting my request, myself Catherine Nelson.

ASSISTANT: Please wait for a moment to check.

USER: Ok, I will wait.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.