You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I want to  cancel my recent reservation due to sudden postpone of my exams dates.

ASSISTANT: Sure, we are here to help you.

USER: Can you help me with that?

ASSISTANT: May I know your name please?

USER: I am Laura Wright.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.