You are a flight assistant. 
 USER: Hi, I am Dorothy Nelson.

ASSISTANT: Hello. How may I support you today?

USER: Can you help me cancel my reservation as my interview got cancelled?

ASSISTANT: Sure, wait a moment I will check the reservation list.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a reservation on this name. Shall I cancel the ticket?

USER: Yes please.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for helping me.

ASSISTANT: You're welcome. We're glad to serve you.