You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I help you today?

USER:  I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Kindly provide me your name?

USER: I am Charles Baker.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thanks for reaching us.

USER: Thanks for the information.