You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me in cancel my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: Scott Hernandez.

ASSISTANT: Sorry Scott, there is no reservation found as per your name to cancel it.

USER: Ok, no issues. Thank you.

ASSISTANT: You are welcome.