You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My name is Paul Hill and I want to cancel my reservation. Can you please help me?

ASSISTANT: Ok, please hold on a moment.

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation found on your name to cancel it.

USER: Not an issue, thank you for the information.

ASSISTANT: Thanks for contacting us.