You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, can you please mention your name?

USER: Matthew Hall here.

ASSISTANT: We found reservation with your given name. Shall I cancel the reservation?

USER: Yes, please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for choosing us.