You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Stephen Hall.

ASSISTANT: How can I assist you now?

USER: I need to cancel my reservation due to some issues in my location, can you help me out please?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Ok.

ASSISTANT: Sorry Stephen Hall, no reservation has found under your name.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for choosing us, have a great day.