You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, can you share me your good name to proceed further?

USER: Thank you. Please check the  reservation with my name Kevin Hall.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.