You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation due to some financial issues, I am unable to go for the trip. So, can you please help me to cancel my ticket?

ASSISTANT: Ok, may I know your name to check with your reservation?

USER: My name is Janet Gonzalez.

ASSISTANT: Wait for a while Janet Gonzalez.

USER: Ok, take your time.

ASSISTANT: Sorry to inform you Janet Gonzalez, no reservation was found by your name.

USER: It's ok, thank you for the information.

ASSISTANT: Sorry for your trouble.

USER: Not a problem.

ASSISTANT: Have a nice day.