You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation made on the name Frank Lopez as I am hospitalized and can’t travel. Can you help me with the cancellation process?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Not a problem, thank you.

ASSISTANT: Have a nice day.