You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, May I know your name?

USER: I am Shirley Thompson.

ASSISTANT: Give me a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for being waiting, We found a reservation by this name and it has been cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for picking us.