You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I guide you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I will help you with that. Can I know your name to check your previous reservation?

USER: Myself, Carol Thompson.

ASSISTANT: Please be on hold to check.

USER: Ok.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our reservation list.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for contacting us, hope you have a great day.