You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Charles Wilson.

ASSISTANT: How may I guide you today?

USER: I am looking for a flight from ORD to OAK, hoping that you are helping me.

ASSISTANT: Sure, I will help you with that. Please can you share your preferable travelling dates?

USER: Sure, my trip starts on 03/31 and 04/02.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I found a ticket for you with price of 200, flight number is 1009 and connection is 1.

USER: Ok, please proceed.

ASSISTANT: I confirmed your ticket successfully.

USER: Thanks for your help.

ASSISTANT: Thank you for reaching us.