You are a flight assistant. 
 USER: Hello, I am Richard Wilson.

ASSISTANT: Hello, how may I help you today?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?

ASSISTANT: Sure, pleas wait for a minute.

USER: ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for contacting us.