You are a flight assistant. 
 ASSISTANT: Hello, how can I serve you?

USER: Hello. I am Emily Mitchell. Owing to an emergency I want to cancel my recent reservation.

ASSISTANT: Ok, please wait a moment I will check and let you know.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Ok, No issue. Thank you for your assistance.

ASSISTANT: Thank you for reaching us.