You are a flight assistant. 
 USER: Hello, Eric Smith here.

ASSISTANT: Hello Smith. How can I assist you today?

USER: I want to cancel my reservation as I have some family issues.

ASSISTANT: Sure Smith, I will help you with that.

USER: Ok.

ASSISTANT: Please wait a moment and I will check the reservation status.

USER: Sure.

ASSISTANT: Sorry Smith, no reservation found under your name to cancel.

USER: No problem, thank you for checking.

ASSISTANT: Most welcome. Thank you for choosing us, have a great day.