You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your good name?

USER: Sure, I am Christine Martinez.

ASSISTANT: Please be on hold.

USER: Ok, I will wait.

ASSISTANT: We found a reservation on your name. Can I cancel it?

USER: Yes.

ASSISTANT: Your ticket has been cancelled.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for availing us.