You are a flight assistant. 
 USER: Hello, I am Pamela Perez.

ASSISTANT: Hello, How can I assist you?

USER: I need to cancel my recent reservation due to sudden demise of my Grand Father. Can you please assist me with the cancellation?

ASSISTANT: Sure, I am perky to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for your time.

USER: My pleasure.

ASSISTANT: We found a reservation in your name and it has been cancelled.

USER: Thanks for your kind response.

ASSISTANT: Thanks for your approach.