You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my reservation due to my son's flu, can you help me please?

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: Ok, my name is Nicole Martin.

ASSISTANT: Nicole, there is no reservation found with your details.

USER: Ok, no issues with it. Thank you for helping me.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.