You are a flight assistant. 
 USER: Hello. Andrew Edwards here.

ASSISTANT: Hello, how may I render you at this moment?

USER: I want to cancel my recent reservation due to some bad weather conditions. Can you please help me for this one?

ASSISTANT: Sure, we are here to help you. Please wait for a while.

USER: Sure, make it fast.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found on your name.

USER:  Oh! That's ok, thank you for giving the information.

ASSISTANT: Thank you for choosing us.