You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: I just want to cancel my reservation due to heavy floods at my destination place. Can you help me with this?

ASSISTANT: Sure. May I know your good name?

USER: Sure, my name is Eric Harris.

ASSISTANT: Ok,Please stand by.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found with your name.

USER: No issues, thanks for your support.

ASSISTANT: Thank you.