You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Michelle Hall.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation as my tour got cancelled. Please help me.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.