You are a flight assistant. 
 USER: Hi. I am Susan Parker.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation due to some issue, can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for some time I will check the reservations on your name and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for approaching us.