You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my ticket due to my health issue, can you help me?

ASSISTANT: Sure, I will help you with that. Please mention your name for checking the reservation status.

USER: I am Andrew Barker.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: That's ok. Thank you.

ASSISTANT: Welcome, have a great day.