You are a flight assistant. 
 USER: Hello, I am Frank Moore.

ASSISTANT: Hello, how can I assist you?

USER: Owing an emergency I want to cancel my recent reservation. Can you please give assistance to me?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, I found a reservation with your name. Shall I proceed to cancel?

USER: Sure, you may proceed to cancel my reservation.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you for your support.

ASSISTANT: Thanks for choosing us.