You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Amanda Scott.

ASSISTANT: Nice to meet you.

USER: Can you help me booking flight from MSP to PHX to visit my grandparents?

ASSISTANT: Sure, will you mention your travelling dates please?

USER: My travel dates are 11/21 and 11/23.

ASSISTANT: Please give me a moment.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no flights found under your preferable details.

USER: Oh! It's ok no problem, thank you for your services.

ASSISTANT: Thanks for reaching us, have a great day.