You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Nicholas Taylor here.

ASSISTANT: Taylor, how may I help you?

USER: I would like to cancel my reservation due to heavy snowfall in my location.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, no reservation is found by your name.

USER: It's ok, no problem. Thank you for checking.

ASSISTANT: Thank you for contacting us.