You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I best serve you today?

USER: I need to cancel my reservation for a client meeting, but I have got a sudden call from my friend that one of my friends got to meet with an accident so I fail to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Emily Martin here.

ASSISTANT:  I am very sorry to inform you that there is no reservation found under your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.