You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Patrick Edwards here.

ASSISTANT: How can I aid you at this moment?

USER: Due to sudden change in my planned dates of journey, I would like to change my reservation. Can you please help me out with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment, I will check your previous reservation status.

USER: Ok, take your time.

ASSISTANT: There is no previous reservation available in your name.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.

ASSISTANT: Thank you for contacting us, have a good day.

USER: Welcome.