You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you today?

USER: i would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, may I know your name to proceed next?

USER: Thank you for accepting my request, myself Carol Martin.

ASSISTANT: Please wait a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us, have a good day.