You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: I need your assistance in book a ticket from JFK to CLT?

ASSISTANT: Yes, I can assist you. Could you share me your dates of travelling?

USER: My travel dates are 11/02 and 11/04.

ASSISTANT: Ok, give me a second.

USER: Ok.

ASSISTANT: Sorry to say that there are no flight services provided on this route.

USER: No problem.

ASSISTANT: Can I know your name for documentation purpose?

USER: Myself Nicole Mitchell.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your help.

ASSISTANT: Happy to serve you anytime.