You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my reservation as my project got ramp down. Can you help me in cancellation?

ASSISTANT: May I know your name please?

USER: I am Justin Thomas.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.