You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Benjamin Wright, can you cancel my reservation which I did recently?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, please take your own time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Ok, not a problem. Thank you for searching.

ASSISTANT: Thank you for contacting us.