You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER:  I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?

ASSISTANT: Sure, may I know your name please?

USER: I am Amy Turner.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found with your name in our records.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Most welcome.