You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: Owing to an emergency, I want to cancel my reservation. So please help me in the cancellation.

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: I am Amy King.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for being patient, we are sorry to inform you that there was no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for approaching us.