You are a flight assistant. 
 USER: Hi. I am Laura Moore.

ASSISTANT: Hello, how can I guide you for today?

USER: Can you help me cancelling my recent reservation because I am unable to travel at this moment?

ASSISTANT: Please give me a minute, I will find your existing reservation. Sorry, there is no reservation found under your name.

USER: Oh! It is ok, no problem.

ASSISTANT: Thank you for contacting us, have a nice day.

USER: Thank you for your services.