You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I address you?

USER: Owing to an emergency I had request for this cancellation, can you please help me in this?

ASSISTANT: Sure, please let me know your good name?

USER: My name is Gary Scott.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, we could not found any reservation on your name.

USER: That's not a problem. Thank you.

ASSISTANT: Thanks for selecting us.