You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I amend you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: Myself Christine Rodriguez.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for choosing us, have a good day.