You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, will you please let me know your name?

USER: My name is Nicole Turner.

ASSISTANT: Ok, let me check the current status and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation active by your name and it has been cancelled successfully on your request.

USER: Thank you for your help.

ASSISTANT: Thank you for consulting us.