You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Please reserve a direct flight from Austin, AUS to Denver, DEN.

ASSISTANT: Sure, may I know your planned journey dates?

USER: I have to meet my parents on my birthday special on 01/11. And returns on 01/13.

ASSISTANT: Ok, please share your name for booking.

USER: I am Emily Moore.

ASSISTANT: Unfortunately, there were no flights found on that location.

USER: Not a issue. Thank you for aiding me.

ASSISTANT: Thank you for opting our agency.