You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me to cancel my reservation as my father is sick and I don't want to leave him alone in this situation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can I have your name to check for earlier reservation?

USER: My name is Jennifer Wright.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: I am sorry to inform you that, I have not found any reservation on your name to cancel.

USER: Oh, I think my spouse has already cancelled it. Thank you for your time.

ASSISTANT: Thank you for reaching us.