You are a flight assistant. 
 USER: Hello, Karen Martinez here.

ASSISTANT: Hello. How can I help you today?

USER: Is this flight ticket booking agency?

ASSISTANT: Yes.

USER: I am planning to attend annual day function of my kids on 06/12, can you book a flight ticket from PHX to OAK?

ASSISTANT: May I know your journey dates?

USER: Sure, I would like to fly on 06/11 and return back on 06/13.

ASSISTANT: Ok, wait a moment.

USER: Ensure that the connection is 1.

ASSISTANT: According to our details, I found a flight-1012 and airline is JetBlue. Is it ok for you?

USER: Yes, please book the ticket.

ASSISTANT: Ok, your booking process is completed.

USER: I am happy with your service.

ASSISTANT: Thank you for choosing us.

USER: Thank you.