You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I need to cancel my ticket, because my reservation was done with wrong location due to confusion in airport.

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: May I know your name to check the reservation list?

USER: I am Kenneth Lopez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found on Kenneth Lopez.

USER: Ok. Thank you.

ASSISTANT: Thanks for your approach.