You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, which is done earlier. Can you help me?

ASSISTANT: Sure, I will help you.

USER: Thank you for your response.

ASSISTANT: May I know your good name please?

USER: Sure, I am Ronald Turner.

ASSISTANT: Please wait for a while.

USER: SUre.

ASSISTANT: Thanks for your time, We found a reservation in your name and it has been cancelled.

USER: That's ok, thanks for your kind help.

ASSISTANT: Thank you for reaching us.