You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: Sure, Sarah Robinson here.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Sarah Robinson, there is no active reservation found under your name in our database.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for contacting us.