You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what sort of help are you seeking from me?

USER: Owing anemergency, I want to my cancel my recent reservation. Can you help me in this?

ASSISTANT: Ok, please let me know your name to find your reservation?

USER: I am Amy Parker.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation has been registered with us on your name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for availing our services, have a good day.