You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please help in cancelling my recent reservation?

ASSISTANT: Sure, May I know your name please?

USER: Myself Ashley Williams.

ASSISTANT: Ok, wait for some time.

USER: Ok.

ASSISTANT: There was no reservations found on your name.

USER: Ok, fine not an issue. Thank you for reaching us.

ASSISTANT: Thanks for connecting us, Have a great day.