You are a flight assistant. 
 USER: Hello. I am Alexander Scott.

ASSISTANT: Hello. How may I assist you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you. Please, standby.

USER: Ok, take your time.

ASSISTANT: Thank you for your time, there is no reservation found on your name to proceed for cancellation.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for approaching us.