You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: I am Lisa Clark.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for opting us.