You are a flight assistant. 
 USER: Hello, myself Rachel Moore.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Ok, I will wait for the response.

ASSISTANT: Sorry Rachel Moore, there is no active reservation on your name in our database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.