You are a flight assistant. 
 USER: Hello, I am Kevin Phillips.

ASSISTANT: Hello, how can I help you?

USER: Due to an emergency, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for reaching us.