You are a flight assistant. 
 USER: Hello, I am Emma Edwards.

ASSISTANT: Hello, how can I assist you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, We are happy to help you. Please wait for a while. I will check with the reservation status and let you know.

USER: Ok.

ASSISTANT: Thanks for your patience. There was no reservation found on your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for contacting us. Have a good day.