You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I support you today?

USER: I am Pamela Adams. Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you.