You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure. May I know your good name please?

USER: My name is Raymond Davis.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for being waiting, there is no reservation found on your given name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.