You are a flight assistant. 
 USER: Hello, I am Laura Edwards.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation, due to some health issues. Can you help me with cancellation?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok, no problem. Thanks for your help.

ASSISTANT: Thanks for choosing us.