You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, may I know your name to check further?

USER: My name is Ruth Turner.

ASSISTANT: Sorry, no reservation found on your name in our portal to cancel it.

USER: Oh! That seems something went wrong while booking the ticket previously. Anyways, thank you for guiding me.

ASSISTANT: Thank you for contacting us.