You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to change my recent reservation, can you help me in doing that?

ASSISTANT: Sure, I am glad to help you. May I know your name to check with the status?

USER: I am Raymond Lewis.

ASSISTANT: Sorry, there is no active reservation found under your name to amend.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching our agency.