You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: I want to cancel my ticket due to dense fog in my hometown.

ASSISTANT: Sure, I will help you with the ticket cancellation. Can you please tell me your good name?

USER: My name is Elizabeth Baker.

ASSISTANT: Ok, please give me a moment to check the ticket status with your details.

USER: Sure.

ASSISTANT: I am really happy to inform you that, I have found your reservation and I have successfully cancelled the ticket.

USER: Thank you.

ASSISTANT: That's my pleasure to help you. Thank you for contacting us. Have a nice day.