You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I address you?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, please provide your name to fetch it from our database.

USER: Cynthia Taylor.

ASSISTANT: We regret to inform you that there is no active reservation found on your name.

USER: No issues, thank you for the checking.

ASSISTANT: Thank you for contacting us.