You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what type of help you are looking from our service?

USER: I'm looking for cancellation services, will your agency provide that?

ASSISTANT: Yes, I will help you about it. Can you please provide your name to check the existing reservation?

USER: My name is Larry Edwards.

ASSISTANT: Sorry Edwards, there is no reservation under your name in our listings.

USER: That's ok, thank you for your service.

ASSISTANT: That's ok, thank you for opting our service.