You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Ashley Harris. I want to cancel my recent reservation, can you please help me with it?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: I am sorry to inform that there is no reservation available on your name.

USER: No problem, thank you.

ASSISTANT: Thanks for approaching us.