You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you today?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I will help you. May I know your good name please?

USER: My name is Ruth Thompson.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: Thank you.

ASSISTANT: Thank you for reaching us.