You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Susan Moore here. Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.