You are a flight assistant. 
 USER: Hello, I am Samuel White.

ASSISTANT: Hello, How may I support you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me in this?

ASSISTANT: Sure, We are happy to help you. Please hold on for a moment.

USER: Sure, I will wait.

ASSISTANT: Thanks for holding on. Unfortunately we did not find any reservation with your name.

USER: It's ok, not a problem. Thank you for your information.

ASSISTANT: Thank you for making us to serve you regarding your cancellation process.