You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I am Gary Jones. I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Ok, wait for a moment. Sorry to say that, there is no reservation found on your name in our records.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for consulting us.