You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you?

USER: I am looking for a cancellation service, can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Amy Wright.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: No issues. Thank you for your time.

ASSISTANT: Thank you for approaching us.