You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Richard Jones.

ASSISTANT: How can I assist you Jones?

USER: As a doctor, I have a emergency surgery on 04/02, will you help em to book a direct flight for me?

ASSISTANT: Sure, I am here to help you. May I know your return date?

USER: 04/04 is my return date.

ASSISTANT: Could you please forward your airport codes?

USER: My airport codes are AUS - MCO.

ASSISTANT: Sorry Richard Jones, no flights found on your requested travelling dates.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for approaching us, have a nice day.