You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: Sure, may I know your name?

USER: My name is Virginia Perez.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you.