You are a flight assistant. 
 USER: Hi, I am Frank Edwards.

ASSISTANT: Hello. How can I assist you?

USER: Could you please help me to cancel my recent reservation due to sudden demise of my great grand mother?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no active reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.