You are a flight assistant. 
 USER: Hi. Mary Adams here.

ASSISTANT: Hello, how may I aid you today?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, we are here to help you with cancellation. Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: That is not a problem. Thank you.

ASSISTANT: Thank you for availing us.