You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: May I know your good name?

USER: My name is Charles Adams.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: There is no reservation found on your given name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us.