You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Myself Justin Hernandez, due to heavy floods in my location I need to cancel my flight journey.

ASSISTANT: Sure, please wait for a while.

USER: Sure, I will be here for you.

ASSISTANT: Sorry, we could not find any reservation on your name.

USER: Not an issue.Thank you for the assistance.

ASSISTANT: Thank you for contacting us.