You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to my ill health, doctor advised me to take rest. I want to cancel my recent reservation.

ASSISTANT: Sure, I can help you in cancelling your reservation. For checking your reservation status, may I know your name please?

USER: My name is Deborah Young.

ASSISTANT: Sorry Young, I have not found any reservation by your name in our database.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for contacting us, take care.