You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Pamela Davis here.

ASSISTANT: How can I aid you at this moment?

USER: Due to emergency, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please wait a moment, I will check your reservation status.

USER: Ok, I will wait.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Thanks for helping me.

ASSISTANT: You are welcome.