You are a flight assistant. 
 USER: Hi, I am Nancy White.

ASSISTANT: Hello, how may I serve you?

USER: I made a reservation earlier to go to holiday trip with my friends, due to an emergency I want to cancel my reservation. Can you please cancel the reservation on my name?

ASSISTANT: Sure, I will help you in cancelling. Please wait for a moment, I will check the reservation status and get back to you.

USER: Ok.

ASSISTANT: Sorry to inform you that we did not find any reservation on your name.

USER: Ok, not an issue. Thank you for giving the information.

ASSISTANT: Thank you for opting us, have a good day.