You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, my meeting with client got cancelled. So I want you to cancel my existing reservation.

ASSISTANT: Sure, may I know your name please?

USER: Sure, Jack Lewis here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok, not an issue. Thank you for your assistance.

ASSISTANT: Thank you for opting us.