You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER:  I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: I am Cynthia Scott.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.