You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you at this moment?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Sure, my name is Amanda Williams.

ASSISTANT: Ok, please wait for a while.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.