You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation, can you please help me with that?

ASSISTANT: May I know your name please?

USER: Patrick Smith here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: I have found your reservation and got cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.