You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation due to health issues, can you help me in doing that?

ASSISTANT: Sure, we are happy to help you. Please let me know your good name.

USER: Michelle Jones here.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for contacting us.