You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Carolyn King. As I am fallen sick due to bad weather I would like to cancel my recent reservation. Could you help me in cancelling?

ASSISTANT: Sure, please wait Carolyn King I will revert you in  a while.

USER: Ok.

ASSISTANT:  Thanks for waiting. Sorry, no reservation found  on your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT:  Thanks for approaching us. Have a happy day.