You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an emergency I want to cancel my reservation, can you assist me?

ASSISTANT: Sure, I will help you with that, may I know your name please?

USER: Ronald Garcia here.

ASSISTANT: I found a reservation for you, can I cancel your reservation?

USER: Yes, please.

ASSISTANT: I cancel your reservation successfully under your name.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.