You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I serve you now?

USER: I want to cancel my recent reservation which is with the name Nancy Wilson as I am hospitalised. Please help me with cancellation.

ASSISTANT: Sure, I will help you in cancellation. Please wait for a moment, while I check for the reservation.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry Nancy there is no any reservation on your name found in our system's data.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for contacting us, get well soon.