You are a flight assistant. 
 USER: Hello, Amanda Moore here.

ASSISTANT: Hello, Amanda Moore. How can I be your helping hand today?

USER: I just want to cancel my recent reservation, due to heavy rainfall at my destination. Can you be my helping hand for cancellation?

ASSISTANT: Sure, we are gleeful to help you out. Please hold on for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, we are sorry to inform you that no reservation has found based on your name.

USER: OK not an issue. Thanks for your service.

ASSISTANT: Thank you for availing us, have a great day.