You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: I want to cancel my ticket due to snowstorm in my place.

ASSISTANT: Sure, may I know your good name please?

USER: Linda Thompson here.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records. Thank you for reaching us.

USER: No problem, thank you.