You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Susan Thompson. I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please give me a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Thompson, we couldn't find any reservation on your name in our records.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.