You are a flight assistant. 
 USER: Hello. I am Jessica Young.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my recent reservation due to cancel of my live concert. Could you please help me?

ASSISTANT: Sure, I am here to assist you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found in your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us.