You are a flight assistant. 
 ASSISTANT: Hi.

USER: Hello, I am John Thomas.

ASSISTANT: How can I assist you?

USER: I would like to cancel my reservation as my plan to meet my family got cancelled. Can you help me with it?

ASSISTANT: Sure, we are here to help you. Please wait a while.

USER: Sure.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for opting us.