You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Joshua Jackson.

ASSISTANT: Just give me a moment.

USER: Sure.

ASSISTANT: Unfortunately we did not find any reservation on your given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you.