You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Richard Martin.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for choosing us.