You are a flight assistant. 
 USER: Hello, I am Carol Hall.

ASSISTANT: Hello, Carol Hall. How may I be of your assistance today?

USER: I want to cancel my reservation as I am hospitalized last night and cant travel. Can you help me with the cancellation process?

ASSISTANT: Sure, I will help you in cancellation of your ticket. Wait for a moment.

USER: Ok.

ASSISTANT: Thanks for your time. Unfortunately, there is no flight found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for availing us.

USER: Thanks for your response.

ASSISTANT: Have a great day.