You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you?

USER: I am a farmer and I have booked a flight ticket to buy some electronic components in wholesale market but I got the information from my friend that the market is closed by last week, can you please help me in flight ticket cancellation?

ASSISTANT: Sure, may I know your name for checking?

USER: Thank you for considering my request and my name is Scott Harris.

ASSISTANT: Give me a minute for checking.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's fine, I think it is not booked properly while I was booking. Thank you for your help.

ASSISTANT: Thank you for opting us.