You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my recent reservation due to some family issues. Can you please help me with this?

ASSISTANT: Sure, I am here to help you, can I know your good name to proceed further?

USER: Sure, I am Kathrine White.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for reaching us.