You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jerry Hernandez.

ASSISTANT: How can I help you at this moment?

USER: Can you help me to cancel my reservation? Because I have a business meeting.

ASSISTANT: Sure, I am here to help you with this. Please be on hold for a moment.

USER: Sure.

ASSISTANT: Jerry Hernandez, there is no reservation found under your name in our database to cancel it.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for choosing us.