You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my reservation as my football match got cancelled due to heavy rain fall. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Michelle Clark.

ASSISTANT: Wait a while, kindly.

USER: Sure.

ASSISTANT: We found a reservation in your name and it has been cancelled successfully.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for reaching us.