You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to some health issue, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, please share me your good name.

USER: Sure, my name is Cynthia Collins.

ASSISTANT: Please standby.

USER: Sure.

ASSISTANT: Your reservation is found, we have cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.