You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation as my exams got cancelled. Can you please help me out about that?

ASSISTANT: Sure, can I know your name please?

USER: Sure, my name is Emily Anderson.

ASSISTANT: Sorry Emily, there is no reservation found with your name in our records.

USER: Not an issue, anyways thank you for the information.

ASSISTANT: Most welcome.