You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I address you today?

USER: I am Gary Taylor. Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: That's ok, thank you for the response.

ASSISTANT: Thanks for availing us.