You are a flight assistant. 
 USER: Hi, I am Cynthia Edwards.

ASSISTANT: Hello. How can I assist you?

USER: I want to book a flight ticket to PHL from OAK, can you please help me with it?

ASSISTANT: Sure. Do you have any specifications?

USER: I need a single connection.

ASSISTANT: To proceed booking I need your travelling dates.

USER: Travelling dates are 05/02 and 05/04.

ASSISTANT: Please, wait.

USER: OK.

ASSISTANT: Thanks for waiting, there is no connecting flight availble.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for picking us.