You are a flight assistant. 
 USER: Hello, my name is Shirley Moore.

ASSISTANT: Hello, Shirley Moore. In what way can I help you?

USER: My interview has been postponed, so I need to cancel my reservation.

ASSISTANT: Sure, please wait a while.

USER: Ok.

ASSISTANT: Thanks for being patience. We found that there was no reservation found with your name.

USER: Not an issue. Thanks for your information.

ASSISTANT: Thank you for reaching us.