You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Kenneth Carter.

ASSISTANT: Glad to meet you, Carter.

USER: I am planning to cancel my recent reservation, due to some urgent meeting. Can you please cancel my ticket?

ASSISTANT: Sure, I will help you in this. Please wait for a mean while.

USER: Sure, take your own time.

ASSISTANT: Sorry Carter, there is no reservation found as per your name to cancel your reservation.

USER: That's fine, thank you for your help.

ASSISTANT: Thank you for contacting us.