You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I address you today?

USER: Owing to an emergency I had to request for this cancellation.So can you please help me in that?

ASSISTANT: Sure, please wait for a while. May I know your good name to check the reservation?

USER: My name is Ruth Robinson. I will wait for your response.

ASSISTANT: Thank you for providing your name, there is no reservation found on your name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.