You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Andrew Hernandez here.

ASSISTANT: How can I assist you?

USER: Can you change my flight ticket reservation?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, that is not a problem.

ASSISTANT: Thank you for approaching us.

USER: Thank you.