You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Scott Wilson.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.