You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you now?

USER: I need to cancel my ticket due to my health issue, can you help me?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: I am Christopher Thomas.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: That's ok. Thank you for your help.

ASSISTANT: Thank you for visiting us, we hope see you again.