You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for the day?

USER: As my meeting got cancelled I want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Lisa Martinez.

ASSISTANT: Ok, please wait for a few minutes.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found on your name to cancel.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us.