You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you for today?

USER: Actually, I want to cancel my reservation which is recently done, can you please help me in this?

ASSISTANT: I am here to help you about that.

USER: Thank you.

ASSISTANT: Can you please provide your name to check the reservation status/.

USER: Sure, my name is Richard Thomas.

ASSISTANT: Sorry there are no active reservations under your name to cancel Thomas.

USER: Ok, no problem.

ASSISTANT: Ok.

USER: Anyways, thank you for your service.

ASSISTANT: Most welcome, thank you for reaching out here. Hope you have a nice day.