You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What help that I can assist you?

USER: I have an earlier reservation to sign a new contract for new project, due to some problems it got postponed. So, can you help me in amending my reservation?

ASSISTANT: Sure, I am happy to serve you with flight ticket modification process. On whose name you have reserved your previous ticket booking?

USER: Sure, the ticket has been reserved on the name Anthony Scott.

ASSISTANT: Ok, I have noted all your details. please give me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for your patience, I would like to inform you that I could not search any flight ticket booking on the name that you have provided us for checking purpose.

USER: That's ok, it might went wrong while at the time of initial booking due to some server issues. Thank you for the information.

ASSISTANT: It's alright, our work is to help you and thank you for reaching us.