You are a flight assistant. 
 USER: Hello. Is this flight ticket booking agency?

ASSISTANT: Hello, what service you are looking for? Yes, we deal with flight bookings.

USER: I want to cancel my recent reservation because on this date I have a  exam in my college, so me and my friends cancelled trip, can you cancel my reservation?

ASSISTANT: Sure, I will help you, for checking the status of your ticket, can I know your name?

USER: Thanks.

ASSISTANT: Sorry, no reservation found on this name.

USER: My name is Kenneth Williams.

ASSISTANT: Thank you.

USER: Thank you for your information.

ASSISTANT: Have a nice day.