You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Dorothy Young.

ASSISTANT: How may I assist you Young?

USER: I recently booked a ticket to enjoy with my wife in snow land, but my office did not approve my leave dates. Can you cancel you my ticket?

ASSISTANT: Sure, I will help you on that. Please hold on a moment to check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: We regret that, there is no reservation found under your name in our records.

USER: Ok, it's alright, no problem. Thank you for your hand help.

ASSISTANT: Thank you for using our services, have a great day.