You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jacob Phillips.

ASSISTANT: How can I assist you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I can help you with that. Please wait for a while.

USER: Ok.

ASSISTANT: Jacob Phillips, there is no reservation found active under your name to do cancellation.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us, have a great day.