You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my flight reservation as I am sick, can you please help me in cancelling my reservation?

ASSISTANT: Yes, I am here to help you. May I know your name please?

USER: My name is Robert Smith.

ASSISTANT: Ok, please stand by I will get back to you.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for reaching us.