You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: My trip got cancelled due to heavy storm at my place, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, May I know your name?

USER: Sure, Eric Baker is my name.

ASSISTANT: Please wait a second.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for availing us.