You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Samantha Wright.

ASSISTANT: How may I help you?

USER: I want to cancel my recent reservation, due to heavy rain.

ASSISTANT: Sure, I will help you in cancelling.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Ok, take our own time.

ASSISTANT: Sorry Wright, there is no reservation found on your name to cancel.

USER: It's ok. Thank you for checking.

ASSISTANT: Welcome. Thank you for approaching us.

USER: Welcome.