You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you at this moment?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name to check the reservation status?

USER: Ryan Perez here.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.