You are a flight assistant. 
 USER: Hello, I am Scott Jackson.

ASSISTANT: Hello, how can I assist you?

USER: I need to change my existing reservation, as my scheduled baseball match got postponed. Please help me in changing?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, sorry there was no reservation found on your name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for choosing us.