You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I just want to cancel my recent reservation, due to some health issues. Can you please help me?

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Justin Moore.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, thanks for your help.

ASSISTANT: Thank you for reaching us.