You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Thank you. Sure, myself Shirley Carter.

ASSISTANT: Ok, wait for some time.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thanks for approaching us.