You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: On whose name, the reservation has been made earlier?

USER: I am Scott White.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for opting us.