You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I need to change my existing reservation as my sister blessed with a baby before the expected delivery date. Can you please change my existing reservation?

ASSISTANT: Sure, we are glad to help you to change it. To proceed further, may I know your name?

USER: Sure, I am Emily Nelson.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for availing us.