You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you at present?

USER: Due to some health issues, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are here to help you with cancellation. May I know your name?

USER: Sure, I am Samantha Garcia.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for availing us.