You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: Due to bad weather, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, please help me with your name.

USER: Larry Martinez here.

ASSISTANT: Ok, please wait, let me check and revert to you.

USER: Sure.

ASSISTANT: Thanks for waiting, your ticket has been cancelled.

USER: Thank you, You have done a wonderful job.

ASSISTANT: Thanks for reaching our service.