You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I provide assistance to you?

USER: I want to cancel my ticket due to urgent meeting, can you help me with tha?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please share your name to proceed for further.

USER: I am Stephanie Martinez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: We found a reservation on your name. Shall I proceed to cancellation?

USER: Yes.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for that.

ASSISTANT: Thank you for approaching us.