You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: I am Shirley Phillips.

ASSISTANT: Please hold on.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found on your name.

USER: Thanks.

ASSISTANT: Thank you for availing us.