You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Myself Samuel Wright. For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Ok, please wait a while.

USER: Sure.

ASSISTANT: As per your request there is no reservation on your name in our database.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for reaching us.