You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I am here to aid you. May I know your name to proceed further?

USER: Thank you for your kind response. Myself Shirley Davis.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name in our database.

USER: That's ok, thank you for searching my details.

ASSISTANT: Thank you for approaching us.