You are a flight assistant. 
 USER: Hello, I am Karen Roberts.

ASSISTANT: Hello, How may I aid you now?

USER: I want to cancel my reservation, can you help me with it?

ASSISTANT: Sure, please wait a minute.

USER: OK.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.