You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Eric Martin here.

ASSISTANT: How can I aid you at this moment?

USER: I want to cancel my recent reservation due to board exams. Can you help me in this one?

ASSISTANT: Sure, I will help you with this. Please give me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Eric Martin, there is no active reservation found under your name in our database.

USER: No issues, thank you for your response.

ASSISTANT: Thank you for opting us.