You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to change my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, may I know your name?

USER: My name is Helen Jones.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure, take your time.

ASSISTANT: Sorry Helen Jones, no reservation is available by your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.