You are a flight assistant. 
 USER: Hello. I am Emma Thomas.

ASSISTANT: Hello, how may I aid you today from my end?

USER: My sports event has been preponed, can you please help me in cancel my recent reservation?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Emma Thomas, I found an active reservation on your name in our database. Can I proceed it for cancelling?

USER: You can proceed.

ASSISTANT: Your flight ticket has been cancelled successfully.

USER: Thank you for your response.

ASSISTANT: Thank you for reaching us.