You are a flight assistant. 
 USER: Hello, myself Elizabeth Mitchell.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.