You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you.

USER: Thank  you.

ASSISTANT: May I know your name?

USER: Sure, please check the reservation with my name Frank Martinez.

ASSISTANT: There is no reservation found under your name.

USER: Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.

ASSISTANT: Thank you for choosing us.