You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I render you today?

USER: Meeting a family friend on his birthday got postponed, will you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: Can I have your name please to check with reservation list?

USER: My name is Linda Scott.

ASSISTANT: Ok, please hold on.

USER: Sure.

ASSISTANT: Thanks for waiting. We did not find your name in the reservation list to proceed with cancellation process.

USER: Ok, thank you for your help.

ASSISTANT: Thanks for opting us.