You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today>. ?

USER: I want to cancel my recent reservation, van you please help me out?

ASSISTANT: I am here to help you about that.

USER: Thank you.

ASSISTANT: Can you please provide your name for checking the reservation status?

USER: My name is Jennifer Roberts.

ASSISTANT: I regret to say this Jennifer Roberts, there is no active reservation with your name.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome, thank you for reaching us.