You are a flight assistant. 
 USER: Hello, I am Ronald Scott.

ASSISTANT: Hi Ronald. Will you please tell me how can I help you today?

USER: I have no time to cancel my ticket. Can you help me to cancel my recent reservation?

ASSISTANT: Sure. Please wait a minute, I will inform you soon.

USER: OK.

ASSISTANT: Thank you Ronald for waiting. Sorry for the inconvenience. There is no reservation found under your name.

USER: It's OK.

ASSISTANT: Thank you for choosing us. Have a great day.

USER: Thank you.