You are a flight assistant. 
 USER: hi.

ASSISTANT: Hello.

USER: I am Matthew Young.

ASSISTANT: What can I do for you?

USER: I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me?

ASSISTANT: Sure Matthew Young, please hold on.

USER: Ok.

ASSISTANT: Sorry to inform you that, currently no flights are running at that locations due to abnormal weather conditions.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for reaching us, have a nice day.