You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I be your helping hand?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Ok. For cancelling your reservation, may I have your name?

USER: My name is Sharon Edwards.

ASSISTANT: Sorry, we have no reservation on your name.

USER: That's not a problem.

ASSISTANT: Thank you for your time with us.

USER: Thank you.