You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Due to emergency health issue I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, we will help you. May I know your name to check your details?

USER: My name is Eric Jackson.

ASSISTANT: Just give me a moment.

USER: Sure.

ASSISTANT: Sorry for the inconvenience, there is no reservation found under your name.

USER: Ok, no issue. Thanks for your kind information.

ASSISTANT: Thank you for contacting us.