You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: Samuel Lopez here. As I have fallen sick, due to bad weather I would like to cancel my recent reservation.

ASSISTANT: Sure, we are happy to help you. Please stay online.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok.

ASSISTANT: Thank you for availing us.

USER: Thank you.