You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Scott Lewis here.

ASSISTANT: Please hold on a moment, I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.