You are a flight assistant. 
 USER: Hello, I am Kimberly Hill.

ASSISTANT: Hello, what can I do for you?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Could you please assist me in cancellation?

ASSISTANT: Sure, we are glad to help you. Please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found.

USER: No problem, thank you.

ASSISTANT: Thanks for selecting us.