You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I just want to cancel my reservation due to heavy floods at my destination place. Can you help me?

ASSISTANT: Sure, we can help you. May I know your name, please?

USER: Sure, my name is Rachel Collins.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No issues, thanks for your response.

ASSISTANT: Thank you, have a good day.