You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.

USER: I made a reservation by this name Gregory Thomas.

ASSISTANT: Sorry Gregory Thomas, there is no reservation on your name in our database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.