You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Eric Nelson.

ASSISTANT: How may I aid you today?

USER: My business meeting has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there are no reservation found on your name. Have a great day.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for approaching us.