You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I am glad to help you out.

USER: Thank you.

ASSISTANT: Can you please share your name to check your reservation status?

USER: Carol Gonzalez here.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.