You are a flight assistant. 
 USER: Hello. I am Kenneth Turner.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am ready to help you. Please wait for a moment.

USER: Ok, take your own time.

ASSISTANT: Sorry Kenneth, there are no reservation found on your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.