You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy snowfall at my location, please help me in cancelling my recent reservation.

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: My name is Anthony Walker.

ASSISTANT: Walker, there is no reservation found with your details.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.