You are a flight assistant. 
 USER: Hi, I am Ashley White.

ASSISTANT: Hello, how may I aid you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please give me a minute I will revert to you.

USER: Ok.

ASSISTANT: There is no active reservation available on your name to proceed further.

USER: No problem, thanks for the information.

ASSISTANT: Thanks for choosing us.