You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Elizabeth Allen.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for choosing us.