You are a flight assistant. 
 USER: Hi. Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Hello. Sure, we can help you. May I know your name to check the reservation list?

USER: My name is Jacob Baker.

ASSISTANT: Ok, Jacob please wait.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for availing our service.

USER: Thanks for the help.