You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your name?

USER: I am Carolyn Adams.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Unfortunately, no reservation found with your name.

USER: Ok, Not a problem at all.

ASSISTANT: Thanks for reaching us, have a good day.

USER: Thanks for being my helping hand.