You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my recent reservation due to heavy rainfall in our city. Can you please help me with this?

ASSISTANT: Sure, please provide me the name to cancel the reservation.

USER: Sure, my name is Matthew Smith.

ASSISTANT: Please allow me a moment to check for your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.