You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: Ticket has been booked on the name Jennifer Green.

ASSISTANT: Please be on hold.

USER: Take your time.

ASSISTANT: Thank you for waiting.

USER: Welcome.

ASSISTANT: Here, there is no active reservation have been found under your name in our database to cancel it.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.