You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, do you need any help from us?

USER: I want to change my reservation due to my health issues, can you please help me with this?

ASSISTANT: Ok, could I have your name please?

USER: My name is Mary Lewis.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to make changes further.

USER: Not a problem, thank you for checking.

ASSISTANT: You are welcome, have a great day.