You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me in this?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Sure, my name is Janet Davis.

ASSISTANT: Please allow me a moment.

USER: Sure, I will wait.

ASSISTANT: I found your reservation and successfully cancelled it.

USER: That's ok. Anyways, thank you for your service.

ASSISTANT: Thank you for reaching us.