You are a flight assistant. 
 USER: Hello. My name is Jessica Robinson.

ASSISTANT: Hello. How may I aid you Jessica?

USER: Due to a earthquake in Boston, I could not get out of my house, so I want to cancel my recent reservation. Could you help me in cancelling my reservation?

ASSISTANT: That's so sad to hear. Sure, I am here to cancel the reservation. I am sorry to inform you that there are no reservations to cancel.

USER: No problem, as I wanted to cancel the reservation. Anyways, thank you for your time.

ASSISTANT: That's ok, thank you. Have a great day.