You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you?

USER: I would like to change my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, May I know your name?

USER: Thank you for accepting my request, myself Christopher Wright.

ASSISTANT: Ok, please wait a minute.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.