You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Michael Jackson.

ASSISTANT: Michael, how may I aid you?

USER: I would like to cancel my recent reservation, due to heavy rain fall. Could you please help me out?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, take your own time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: It's ok, no more issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.