You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: I want to cancel my recent reservation due to some family problems. Can you please help me with this?

ASSISTANT: Sure, I am here to help you in cancellation of your reservation. Could you please provide your name for checking the reservation status under your name?

USER: Sure, I am Ronald Martin.

ASSISTANT: Be on hold for a while to check the reservation status under your name please.

USER: Ok.

ASSISTANT: I regret to say this Ronald Martin, I am able to find even a single reservation under your name in our booking list.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: You are welcome, thank you for reaching us.