You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I oblige you?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, may I know your good name to check the reservation on your name?

USER: My name is Kenneth Harris.

ASSISTANT: Please wait for a moment, I will check and revert to you.

USER: Ok.

ASSISTANT: Thank you for waiting, there is active reservation found on your name.

USER: Please cancel reservation.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for availing with us.