You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation, its very urgent.

ASSISTANT: Sure.

USER: Please help me in the above matter.

ASSISTANT: May I know your name for further process?

USER: Sure, my name is Paul Scott.

ASSISTANT: Please wait a moment Paul Scott, I will inform you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation on your name.

USER: Its really good that there is no reservation done on my name. Thank you for the information.

ASSISTANT: Thank you for contacting us.