You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, In what way can I help you?

USER: Can you help me to change my reservation to next week?

ASSISTANT: Sure, please share your good name?

USER: Sure, my name is Shirley Edwards.

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on the given name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you.