You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I want to cancel my recent reservation, can you please do it for me?

ASSISTANT: Sure, I will try to help you to cancel your recent reservation but I need your name to check the reservation details.

USER: Sure, my name is Pamela Hill.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Hill, I could not find any reservation with your name in our database as per your request.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for choosing us, have a nice day.