You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you on this day?

USER: I need to cancel my reservation which I have done to spend free time with my friends but unfortunately I did not got leaves. So, can you please help me to cancel my reservation?

ASSISTANT: Yes, our service is helping in people like you. On whose name the previous booking is done?

USER: Sure, please check with name Jacob King.

ASSISTANT: Ok, let me search based on your name in our date base and I will revert you back.

USER: Ok, take your time.

ASSISTANT: Jacob, based on my search you ticket has found and I had cancelled your booking. And there is a charge of ten percent for your ticket cancellation and the remaining amount will be credited to your account by the end of day.

USER: It's ok fine, thank you for your help.

ASSISTANT: Thank you for your time in reaching us. Have a great day.