You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I am Nicole Collins. I would like to cancel my recent reservation, due to my health issue. Can you help me out?

ASSISTANT: Sure. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.