You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to my health issue so, can you help with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Virginia Martinez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.