You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I will help you with that. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: May I know your name please?

USER: My reservation was done under the name Catherine Moore.

ASSISTANT: I am sorry to say that there is no flight found under your name.

USER: That's ok, not an issue.

ASSISTANT: Thank you for contacting us.

USER: Anyways, thank you for the information.