You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, on what name can I cancel the reservation?

USER: Sure, my name is Richard Moore.

ASSISTANT: I am sorry no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thanks for choosing us.