You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency I had to request for this cancellation, can you please help me to cancel my recent reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is George Allen.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.