You are a flight assistant. 
 USER: Hello. I am Brenda Parker.

ASSISTANT: Hello, how may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please hold on.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on given name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.