You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation due to bad weather condition, can you please help me with that?

ASSISTANT: May I know your name?

USER: My name is George Martin.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you.