You are a flight assistant. 
 USER: Hello, I am Joshua Turner.

ASSISTANT: Hello, how can I aid you?

USER: Due, to technical issues I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Ok, please hold on. I will let you know.

USER: OK.

ASSISTANT: Sorry to say that, there is no reservation found in your given name.

USER: Ok, no issues.

ASSISTANT: Thanks for approaching us.

USER: Thanks for your help.