You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Jessica Martin and I want to book a flight ticket to Charlotte. Can you help me?

ASSISTANT: Sure, may I know when you want to travel?

USER: My travelling dates would be on 03/30 to 04/01.

ASSISTANT: Do you need any connection in between?

USER: I need one connection.

ASSISTANT: Can you provide me your airport codes?

USER: My airport codes are from IL-ORD to NC-CLT.

ASSISTANT: Ok, let me check the availability and get back to you.

USER: Ok.

ASSISTANT: Thanks for being patient. There are no flights available at this moment.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for opting us.