You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation as my project got ramp down.

ASSISTANT: Sure, may I know your name?

USER: I am Amy Johnson.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name.

USER: It's Ok, thanks for your assistance.

ASSISTANT: Thank you for approaching us.