You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you now?

USER: I am Andrew Robinson. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Sorry Andrew, there is no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for approaching us, have a nice day.