You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I will help you with that. May I know your good name to proceed further?

USER: Gary Evans here.

ASSISTANT: Please give me minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thanks for reaching us.