You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, may I know your name please?

USER: Myself Andrew Taylor.

ASSISTANT: Wait a while.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.