You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Frank Johnson. I want to cancel my recent reservation due to heavy snow fall. Can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Not a problem. Thanks for your information.

ASSISTANT: Thanks for reaching us.