You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Kathleen Harris. I am looking for a flight from JFK to PHL, can you help me out please?

ASSISTANT: Sure, I am happy to help you. Can I know your travelling dates?

USER: My trip dates are from 05/09 till 05/11.

ASSISTANT: Ok, please wait for a second.

USER: Ok.

ASSISTANT: The Southwest airlines are providing a flight having a connection limit 1. Shall I proceed with the booking?

USER: Please proceed with it.

ASSISTANT: Yes, your ticket is confirmed with the flight number 1020.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.