You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Can you please share your name?

USER: My name is Shirley Johnson.

ASSISTANT: Here, I found your reservation and it is successfully cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.