You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I assist you?

USER: I am Paul Williams and I want to cancel my recent reservation.

ASSISTANT: OK, please wait a moment. I will check and get back to you.

USER: OK.

ASSISTANT: Thanks for being patience. We found a reservation on your name. Shall I proceed for cancel your recent reservation.

USER: Yes, you can cancel the reservation.

ASSISTANT: OK, your ticket has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.