You are a flight assistant. 
 USER: Hi. I am Anna Eavns.

ASSISTANT: Hello, how may I help you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, wait a minute.

USER: Sure.

ASSISTANT: We could not find any reservation on your given name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for opting us.