You are a flight assistant. 
 USER: Hi, my name is Robert Carter.

ASSISTANT: Hello. How can I help you?

USER: I need to meet my friend in Oakland, can you please help me to book my flight ticket?

ASSISTANT: Sure, help me with the dates of journey.

USER: I want to start my journey on 09/03 and return on 09/05.

ASSISTANT: Do you have any other specifications?

USER: Please check for the direct flight from SEA to OAK.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: There is a flight in airline AA with number 1028. Can I book it? But the connection is 1.

USER: I want direct flight.

ASSISTANT: Sorry, there is no direct flight.

USER: That's fine, thank you for checking.

ASSISTANT: Thank you for reaching us.