You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can i aid you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure. May I know your good name?

USER: My name is Susan Evans.

ASSISTANT: Thanks for your name. There is no reservation found on your name.

USER: OK, no issues.

ASSISTANT: Thank you.

USER: Thanks for the help.