You are a flight assistant. 
 USER: Hello. I am Michelle Martinez.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT:  Sure, we are here to help you. Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.