You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my reservation as I am sick and can not go to the trip. Can you help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, provide your name.

USER: My name is Nancy Taylor.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name to proceed for cancellation.

USER: No problem, thank you.

ASSISTANT: Thank you for approaching us.