You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: This is Nicole Wright. I want to book a flight ticket from SFO to EWR. Could you help me in booking?

ASSISTANT: Sure, can I know your journey dates?

USER: My travel dates are from 11/20 to 11/22.

ASSISTANT: We found a flight from Southwest airline with 1 connection and fare is 200. Shall I proceed?

USER:  Yes. please proceed for booking.

ASSISTANT: Your ticket is booked with 1021 flight number.

USER: Thank you.

ASSISTANT: Thank you for reaching us.