You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, my name is Samantha Adams.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Ok, No issues. Thank you.

ASSISTANT: You are welcome.