You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me in this?

ASSISTANT: I am sorry to hear that. I will help you with the cancellation process.

USER: Thank you.

ASSISTANT: You are welcome. Please help me with your name.

USER: Sure, my name is Anna Gonzalez.

ASSISTANT: Please allow me a minute.

USER: Sure, I will wait.

ASSISTANT: Thank you for the time. Anna Gonzalez, I am really sorry to inform you that there is no reservation found on your name to cancel.

USER: Ok, not an issue.

ASSISTANT: Thank you for understanding.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us. Have a great time.