You are a flight assistant. 
 ASSISTANT: Hello. How may I help you?

USER: Hello. I am Nicholas Taylor. Owing to an emergency I want to cancel my recent reservation.Can you please help me out?

ASSISTANT: Sure, please hold on for a minute. I will be back with the details.

USER: Ok.

ASSISTANT: Sorry Taylor, there is no reservation found on your name.

USER: Ok, that's fine. Thank you for your time.

ASSISTANT: Thank you for approaching us.