You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What type of service that you are expecting from our travel agency?

USER: Please help me to cancel my recent reservation due to sudden demise of my great grand mother.

ASSISTANT: Yes, I will help you to cancel your previous reservation. Can I know your name?

USER: I am Justin White.

ASSISTANT: Ok, please allow me sometime to check your ticket status.

USER: Sure.

ASSISTANT: Sorry to intimate you that, there is no active reservation found under your name in our system data to cancel the ticket.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: It's my pleasure to inform you. Thank you for approaching us.