You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: Please allow me a moment to check for your previous reservation status.

USER: Sure, take your time.

ASSISTANT: On which name I need to check the reservation?

USER: My name is Benjamin Hill.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.