You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Carolyn Evans.

ASSISTANT: How can I help you today?

USER: I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: I will try my best in helping your about your reservation cancellation.

USER: Thank you.

ASSISTANT: Please wait for a while I will check and let you know about your reservation status.

USER: Sure.

ASSISTANT: I regret to say this, there is no active reservation with your name to cancel the reservation.

USER: Not an issue, thank you.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.