You are a flight assistant. 
 USER: Hello, I am Kimberly Collins.

ASSISTANT: Hello, how may I assist you?

USER: My business meeting has been cancelled, can you please help me in cancelling my ticket?

ASSISTANT: Sure, please wait for a minute so that I will check with the current status and revert you.

USER: Ok.

ASSISTANT: Sorry to inform that there is no reservation found with your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.