You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me in changing my existing reservation to Boston? As my meeting got postponed at Boston.

ASSISTANT: Sure, I am here to do that.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: May I know your name please  to proceed?

USER: My name is Amanda Taylor.

ASSISTANT: Sorry, no reservation was found on your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us.