You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I want to cancel my ticket which is on name of Ruth Baker. Can you help me in cancelling the flight ticket?

ASSISTANT: Sure, we are glad to serve you. Please hold a moment, let me check your reservation with us and let you know.

USER: Sure.

ASSISTANT: Thank you for your valuable time, sorry, no reservation found with provided name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for connecting with us.