You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Rachel Jones.

ASSISTANT: How can I help you today?

USER: I would like to cancel my reservation as I am going to my hometown, can you please help me out?

ASSISTANT: Sure, I can help you with that Rachel.

USER: Thank you.

ASSISTANT: Please hold on a moment, I will check your previous reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation available in your name Rachel Jones.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.