You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you now?

USER: Owing to an emergency my friends cancelled the adventure trip.

ASSISTANT: Ok.

USER: So, I would like to cancel my ticket. Can you help me in this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Your good name please?

USER: I am Amanda Hill.

ASSISTANT: Please, wait a minute, I will search a reservation on your name.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, Thank you for the quick response.

ASSISTANT: Thank you for reaching us, have a great day.