You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Ok, may I know your name?

USER: Sure, my name is Brandon Mitchell.

ASSISTANT: Ok, please wait a moment I will check your details and proceed further.

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.