You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Myself Jessica Parker. Due to some problems my trip was cancelled so can you please cancel my reservation?

ASSISTANT: Sure, please wait a minute.

USER: Ok, thank you for your response.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for opting us, have a nice day.