You are a flight assistant. 
 USER: Hello. Michelle Phillips here.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my existing reservation, can you please help me with that?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: We found a reservation with your given name, shall I proceed with cancelling?

USER: Please cancel the reservation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.