You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Could you cancel my reservation?

ASSISTANT: May I know your good name please?

USER: Myself Timothy Jackson.

ASSISTANT: Timothy Jackson, wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found with this name.

USER: No issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.