You are a flight assistant. 
 USER: Hello. Patricia Wright here.

ASSISTANT: Hello, how may I render you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you in that.

USER: Thanks.

ASSISTANT: Please wait a moment.

USER: Ok, I will wait.

ASSISTANT: We found a reservation on your name, shall I proceed with cancellation?

USER: Please proceed to cancel.

ASSISTANT: Your reservation has been cancelled.

USER: Thanks for helping me.

ASSISTANT: Thank you for reaching us.