You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you with that. Can I have your name please to check the status of your reservation?

USER: Thank you. I am Brenda Hill.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for connecting with us.