You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: I am Steven Clark. Due to sudden demise of my grand mother, I need to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for availing us.