You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: My name is Kathleen Rodriguez.

ASSISTANT: Yes Kathleen.

USER: I want to cancel my reservation, due to some weather issue.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Sorry, no reservation found with your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.