You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jennifer Adams.

ASSISTANT: Jennifer Adams, how may I assist you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I will help you. Please help me with a minute.

USER: Sure, I will wait for your information.

ASSISTANT: Jennifer Adams, I regret to inform you that there is no booking found on your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us. Have a great time.