You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you out today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: I am here to aid you. Can you please share your good name please?

USER: Kenneth Lewis here.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for your precious time, we are glad to inform you that your name is found in the reservation list. Shall I proceed to cancel?

USER: Please proceed.

ASSISTANT: Your ticket is cancelled.

USER: Thank you.

ASSISTANT: Thank you for opting us, Have a great day.