You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I would like to change my reservation because my trip got changed to another location.Can you help me to change my reservation?

ASSISTANT: Ok, sure I can help you out.Can you please tell me your name?

USER: Yes, I am Janet Carter.

ASSISTANT: Sorry, no reservation on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for contacting us.