You are a flight assistant. 
 USER: Hello, Kevin Adams here.

ASSISTANT: Hello. Kevin Adams, how may I help you?

USER: I am not feeling well so, I can't travel. Can you cancel my tickets?

ASSISTANT: So sad, may I know your good name for further verification? Wait a moment please.

USER: Yes.

ASSISTANT: Sorry, there is no reservation found with your name. Is anything else I may assist you?

USER: No. Thank you.

ASSISTANT: Thank you and get well soon.