You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: My name is Ruth Allen, due to heavy rainfall, I want to cancel my recent reservation.

ASSISTANT: Sure, we are here to help you. Please wait for a few minutes, I will check with the reservation on your name and revert to you.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your name in our database.

USER: Not an issue, thank you.

ASSISTANT: Thank you for contacting us.