You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Brenda Hall, Is this flight booking agency?

ASSISTANT: Yes Brenda Hall, you at the right place please share with me your concern so I can assist you.

USER: There is a concern regarding my reservation, can you succors me?

ASSISTANT: Yes, I will certainly be in your service. What is the concern regarding your reservation?

USER: I would like to cancel my recent reservation as there was a fire accident near by my location, so all the routes at that location had been temporarily closed. So, I can't reach the airport to make my trip.

ASSISTANT: That's so sad to hear, I will try my best to cancel your reservation. Please be on hold while I check for your reservation I our records.

USER: Thank you for understanding and take your own time, I will wait for your response. I will surely be on hold.

ASSISTANT: Sorry Brenda Hall, I had done the searched and I could not find your reservation in our records. Sorry for the inconvenience.

USER: It's ok no problem, thank you for the information. I will check my mails.

ASSISTANT: Thank you for connecting our agency.