You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What kind of support are you looking for?

USER: I want to change my existing reservation due to bad weather condition, can you please help me with that?

ASSISTANT: Sure, we can help with that.

USER: Thank you.

ASSISTANT: Please share your good name?

USER: My name is Jennifer White.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your time, there is no active reservation found with the given name.

USER: Not an issue, thank you.

ASSISTANT: Thank you.