You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you at this moment?

USER: I already made a reservation, my plan is meet my brother at New York but I he is coming to meet me. So I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I will help you. May i know your good name please?

USER: My name is Robert Thomas.

ASSISTANT: Ok, please wait for few minutes, let me check with your recent reservation status.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our data base.

USER: Ok, thank you for the details.

ASSISTANT: Thank you for reaching us.