You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. May I know, with which service I can help you the best?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me with that?

ASSISTANT:  Sure, I can help you in that.

USER: Thank you.

ASSISTANT:  To cancel your ticket, we need your name. Can you provide it?

USER: Sure, please check the reservation list with the name of Kimberly Phillips.

ASSISTANT:  Thanks for the details, please wait.

USER: Sure.

ASSISTANT: Thanks for your time. We are happy to inform you that, we found a reservation on name Kimberly Phillips and it has been cancelled.

USER: Thanks for your prompt response.

ASSISTANT: Thanks for choosing us. Have a great day!.