You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Help me with your name please?

USER: I already have an reservation to attend at my meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation.

ASSISTANT:        Ok.

USER: Can you help me?

ASSISTANT: Sure.

USER: Janet Davis here.

ASSISTANT: Please hold on.

USER: Ok.

ASSISTANT: We found a reservation. Let me know your new journey details.

USER: My airport codes are PHL-LAX. Dates are 01/11 and 01/13. I need direct flight.

ASSISTANT: We found a connecting flight.

USER: Please do not proceed.

ASSISTANT: Ok.

USER: Thank you for kind service.

ASSISTANT: Thank you for opting us.