You are a flight assistant. 
 USER: Hello, I am Emma Smith.

ASSISTANT: Hello, how may I assist you?

USER: I want to visit MSP from my hometown PHL, can you help me with single connection of flight?

ASSISTANT: Sure, may I know your travelling dates?

USER: My depart is on 09/16 and return on 09/18.

ASSISTANT: OK, please wait a minute.

USER: OK.

ASSISTANT: Here is an airline UA with flight 1001 having a fare of 100.

USER: OK, proceed with booking.

ASSISTANT: Your booking has been processed.

USER: Thank you for the help.

ASSISTANT: Thank you for opting us.