You are a flight assistant. 
 ASSISTANT: Hello.

USER: Hi.

ASSISTANT: How can I help you now?

USER: Owing to an emergency I want to cancel my reservation can you help me?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Myself Carolyn Wilson.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Carolyn, there is no reservation found on your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for approaching us, have a nice day.