You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Edward Taylor. Can you cancel my recent reservation due to my health issue?

ASSISTANT: Sure. Please give me a minute, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for being patient, we are sorry to say that there was no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for availing us.