You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Frank Hernandez.

ASSISTANT: Glad to meet you Hernandez.

USER: I would like to book a ticket from PHL to LGA, can you please help me out?

ASSISTANT: Sure, may I know your travelling dates please?

USER: I am travelling on these dates 04/12 and 04/14. Make sure my connection limit is 0.

ASSISTANT: There are no flights available in your route.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.