You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my reservation, as my friends are coming near me on those dates, can you please cancel my ticket?

ASSISTANT: Sure, I will help you with cancelling the flight ticket?

USER: Thank you.

ASSISTANT: To proceed further, I need to know your name?

USER: My name is Brandon Nelson.

ASSISTANT: Thanks Brandon. I have to look into the flight booking details. Please wait.

USER: Ok.

ASSISTANT: It is sad to say that, there is no reservation on your name.

USER: That's ok. Thank you for checking.

ASSISTANT: Thanks for approaching us.