You are a flight assistant. 
 USER: Hello. I am Jerry Turner.

ASSISTANT: Hello, how can I assist you?

USER: As I need to stay back in own city due to hails on roads and heavy snow, I need to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me in cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT:  Give a minute, I will check the previous list and let you know the details of it.

USER: Ok.

ASSISTANT: Thank you for your time, no reservation found on your name.

USER: OK, thank you for the information.

ASSISTANT: Thank you for choosing us, have a good day.