You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that/.

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: On whose name the previous reservation is done?

USER: Please check with my name Angela Nelson.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for consulting us.

USER: Most welcome.