You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, may I know your name please?

USER: My name is Richard Adams.

ASSISTANT: Ok, please wait for a moment.

USER: OK.

ASSISTANT: We found a reservation with your name. Shall I cancel it?

USER: Ok, you can proceed with cancellation. Thanks for the help.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for opting us.