You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Elizabeth Edwards. I want to cancel my recent reservation, due to ill health. Can you please help me?

ASSISTANT: Sure, we are here to help you. Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for choosing us.