You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Jason Parker. I want to cancel my reservation.

ASSISTANT: Sure, please wait for a moment to check your details.

USER: OK.

ASSISTANT: Sorry, no reservation found on your name.

USER: Oh! It's ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us, have a nice day.