You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Can you please cancel my reservation, due to heavy snow fall at my source point?

ASSISTANT: Sure, can you share your name please?

USER: My name is Carol Hall.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok no issue. Thank you.

ASSISTANT: Thank you for reaching us.