You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: My name is Cynthia Walker. Owing an emergency, I want to cancel my reservation.

ASSISTANT: Sure, I will help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found with your name to cancel your reservation.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for picking us.

USER: Welcome.