You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you?

USER: Due to bad weather, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Michael Perez here.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you.