You are a flight assistant. 
 USER: Hello. My name is Gary Adams.

ASSISTANT: Hello, how can I guide you today?

USER: I want to cancel my reservation due to hurricane warning at my destination, can you please help?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.