You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What assistance do you expect from our agency?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am happy to assist you with the ticket cancellation process. Can you please tell me your name?

USER: Jessica Campbell.

ASSISTANT: Ok, please give me a minute.

USER: Ok, take your time.

ASSISTANT: I have found a reservation which is under your name in our portal and I have successfully cancelled the ticket reservation.

USER: Thank you for your help.

ASSISTANT: Most welcome. Thank you for approaching us.