You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Frank Gonzalez.

ASSISTANT: How may I assist you today?

USER: I want to cancel my recent reservation, as my trip got cancelled. Can you please help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a minute to check the reservation details.

USER: Sure, take your time.

ASSISTANT: Thanks for your patience, I could not find any reservation with your name.

USER: Ok, thank you for your information.

ASSISTANT: My pleasure, have a great day.