You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how exactly can I assist you at this moment?

USER: I just want to cancel my reservation due to heavy rains at my destination place, so help me in this.

ASSISTANT: Ok. Shall I know on which name the reservation was made?

USER: Sure, my name is Timothy Jackson.

ASSISTANT: Give a minute, I will check the list and let you know the details.

USER: Sure.

ASSISTANT: Thanks for waiting. But we did not find any reservation on your name to cancel. Thank you for reaching us, have a good day.

USER: No issues, thanks for your kind service.