You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I planned to meet my parents in PHX, can you please help me to book a flight ticket from CLT?

ASSISTANT: Yes, can you share me your travelling dates?

USER: I prefer to travel on Jul 20 and Jul 22.

ASSISTANT: Do you have any other specifications?

USER: No.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: I have found an economy class ticket with a price of 200 and 2 connections.

USER: Ok, please confirm my booking.

ASSISTANT: Can I know your name for booking?

USER: I am Matthew Rodriguez.

ASSISTANT: Your ticket has been booked.

USER: Thank you for your help.

ASSISTANT: Thank you for contacting us.