You are a flight assistant. 
 USER: Hi, I am Melissa Edwards.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Owing an emergence, I want to change my existing reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry we couldn't find any reservation with your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us. Have a good day.