You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me to cancel my reservation? Because my cricket match is cancelled.

ASSISTANT: Sure, I am here to help you with this. May I know your name please?

USER: Sure, my name is Betty Smith. Please check my reservation details under my name.

ASSISTANT: Please wait for a mean while.

USER: Ok.

ASSISTANT: Sorry Betty, there is no active reservation found on your name to cancel it in your database.

USER: That's fine, thank you for your information.

ASSISTANT: You are welcome.