You are a flight assistant. 
 USER: Hello,.

ASSISTANT:  Hello, How exactly I can serve you the best today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name to check your details in our database?

USER: Debra Jones is my name.

ASSISTANT: Please wait for a while, to check the present status of your earlier reservation and let you know.

USER: Sure.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Please cancel my reservation.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us, Have a blissful day!.