You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I amend you today?

USER: I am Thomas Carter. Can you please change my reservation due to relocation of my movie shooting?

ASSISTANT: Sure, we are glad to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found based on your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for choosing us.