You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Myself Amanda Evans. I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure, take your own time.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.