You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: Sure, my name is Scott Garcia.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting there is no active reservation found on your name in the database.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.