You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Steven Hall.

ASSISTANT: How can I assist you?

USER: Can you cancel my recent reservation?

ASSISTANT: Sure, please wait a moment.

USER: Ok, take your own time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for approaching us.