You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I be there for you?

USER: I want to cancel my recent reservation, due to my sudden health issue before my journey. Can you help me with that?

ASSISTANT: Sure, we are ravish to help you.

USER: Thank you.

ASSISTANT: On what name, do I need to check your reservation status?

USER: Sure, Nicole Brown is my name.

ASSISTANT: Please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Ok, not a problem. Thanks for your kind information.

ASSISTANT: Thank you for availing us, have a good day.