You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: Eric Perez here.

ASSISTANT: Ok, please wait for some time.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for approaching us.