You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, may I know your name please?

USER: My name is Emily Adams.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Unfortunately we did not find any reservation on your given name.

USER: Ok, not a problem.

ASSISTANT: Thank you.

USER: Thank you for informing me.