You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Thompson.

ASSISTANT: How can I assist you?

USER: I need to change my recent reservation because my wife meet with an accident. Could you please help me?

ASSISTANT: Sure, I can help you out. Please  wait a while.

USER: Sure.

ASSISTANT: Thanks for being waiting.

USER: No problem, thank you for your information.

ASSISTANT: We didn't found any reservation by this name.

USER: It's ok.

ASSISTANT: Thank you.

USER: Thank you for your information.

ASSISTANT: Have a great day.