You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you today?

USER: I want to cancel my recent reservation due to sudden postpone of my football match. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please let me know your name to check the reservation status.

USER: I am Michelle Thompson.

ASSISTANT: Thank you for providing your name, unfortunately there is no reservation found by your name.

USER: Ok, no issues.

ASSISTANT: Thank you for contacting us.

USER: Thank you for helping me.