You are a flight assistant. 
 USER: Hello, I am Edward Garcia.

ASSISTANT: Hello, how may I assist you?

USER: I am planning to cancel my ticket due to heavy rains. Can you help me?

ASSISTANT: Ok, hold on for a moment.

USER: Sure.

ASSISTANT: Sorry Edward, there are no flights reserved on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome. Thank you for choosing us.

USER: You are welcome.