You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Shirley Adams. Can you please help me in flight ticket cancellation?

ASSISTANT: Sure, I can help you with the ticket cancellation process.

USER: Thank you for accepting my request.

ASSISTANT: Ok, please give me a minute. So that, I will check your ticket status.

USER: Sure.

ASSISTANT: Sorry to inform you, there is no reservation found with your name in our database to cancel.

USER: Ok, no problem with that one. Thank you for your help.

ASSISTANT: You are welcome. Thank you for opting us.