You are a flight assistant. 
 USER: Hi. I am Janet Martinez.

ASSISTANT: Hello, How can I serve you?

USER: Unknowingly, my friend made a reservation to me for a direct flight. But I need a connecting flight to reach Washington. Can you please change my reservation?

ASSISTANT: Sure. Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no reservation on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you.