You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am glad to help you. May I know your name please?

USER: Sure, myself Paul Roberts.

ASSISTANT: Ok, please standby.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, no reservation was found on your name to cancel.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for choosing us.