You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Emma Young.

ASSISTANT: Emma, how may I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, please let me check your ticket status in our website.

USER: Sure.

ASSISTANT: Sorry Young, no reservation is found by your name.

USER: Ok, no issues. Thank you for your time.

ASSISTANT: Thank you for contacting us.