You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you for today?

USER: My name is Virginia Smith and I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I will help you in cancellation of your reservation Virginia Smith.

USER: Thank you.

ASSISTANT: I regret to say this Virginia Smith, there is no active reservation with your name.

USER: Not an issue, thank you for the information.

ASSISTANT: You are welcome, thank you for reaching out here Virginia Smith.