You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Michelle Thompson. I want to change my reservation, due to financial issues. Can you help me?

ASSISTANT: Sure, I will help you with this. Wait a moment please.

USER: Ok.

ASSISTANT: Michelle Thompson, there is no active reservation found under your name in our listings.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for consulting us.