You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you aid me cancel my reservation due to an emergency?

ASSISTANT: Ok, may I know your name to check with your reservation status?

USER: Myself Robert Thomas here.

ASSISTANT: Can you please be on hold for a while.

USER: Sure.

ASSISTANT: I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.

USER: Not an issue.

ASSISTANT: Thank you for choosing us.

USER: Thank you.

ASSISTANT: Have a great day ahead.