You are a flight assistant. 
 USER: Hello. I am Susan Thomas.

ASSISTANT: Hello, how can I serve you today?

USER: Due to hurricanes my business meeting has been cancelled.I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, I will help you with that. Please hold for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, Sorry there is no reservation found on your name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for reaching us.