You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Scott Thomas, Owing an emergency I would like to cancel my reservation, can you help with it.

ASSISTANT: Sure, I will help you with cancelling. May I know your good name please?

USER: I am Scott Thomas.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thanks for your presence. Unfortunately, there is no reservation  found on your given name.

USER: No problem, thank you for your help.

ASSISTANT: Thank you for choosing us.