You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Robert Wright.

ASSISTANT: How may I be your helping hand?

USER: As my plan to go for a holiday trip got cancelled due to some health issue. I need your assistance in cancelling my earlier reservation.

ASSISTANT: Ok, please hold on.

USER: Sure.

ASSISTANT: Thanks for being patience.

USER: Ok.

ASSISTANT: I checked the previous reservation list, but there was no reservation on your name.

USER: It's ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for connecting us, have a great day.