You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me?

ASSISTANT:      Sure, I am here to help you. May I know your name please?

USER: Dorothy Brown here.

ASSISTANT: Ok, please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to say no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.