You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I need some quick assistance in my flight ticket cancellation that the trip got cancelled, can you please help me in that one?

ASSISTANT: How may I assist you? Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Paul Lee.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no reservation found on your given name.

USER: No problem with that one, thank you for your help.

ASSISTANT: Thanks for reaching us, have a nice day.