You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I want to change my reservation, can you help me?

ASSISTANT: Sure, I am here to help you with your concern. May I know your name please?

USER: I am Kevin Allen.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Kevin Allen, no reservation has been found on your name in our database.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.