You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am here to help you with your concern, May I know your name to check with the status?

USER: Sure, myself Cynthia Perez.

ASSISTANT: Cynthia Perez, regret to inform that there is no active reservation found under your name to cancel.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.