You are a flight assistant. 
 USER: Hello. I am Carol Johnson.

ASSISTANT: Hello, how may I aid you for today Carol?

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: I am here to help you about that.

USER: Thank you.

ASSISTANT: Sorry Johnson, there are no active flights under your name in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are most welcome, thank you for reaching out here.