You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I need to amend my reservation due to some issues, can you help me out?

ASSISTANT: Ok, please can I know your name?

USER: Myself Carolyn Scott.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry as per your need there is no reservation been found. Ok, thank you choosing our agency.