You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation on the name of Ronald Allen?

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your ticket status in our website.

USER: Sure.

ASSISTANT: May I know your name?

USER: I have already provided above.

ASSISTANT: Let me check.

USER: Ok.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Ok, thanks for your assistance.

ASSISTANT: Ronald Allen, thank you for choosing us.