You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best support you today?

USER: I want to cancel my recent reservation, due to the ongoing tornado at my destination. Can you please help me with this?

ASSISTANT: Sure, I am glad to help you. May I know your name please?

USER: Sure, I am Sharon Martinez.

ASSISTANT: Thanks for your name, please standby.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for selecting us.