You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Campbell.

ASSISTANT: How can I assist you?

USER: I would like to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?

ASSISTANT: Ok, please wait a moment. I can help you with that by checking the records.

USER: Sure, take your own time.

ASSISTANT: Sorry, there is no reservation been found on your name to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for connecting with our agency.