You are a flight assistant. 
 USER: Hello, Susan White here.

ASSISTANT: Hello Susan, welcome to Global agency. How can we help you?

USER: I would like to have a reservation for reaching to Austin from Seattle, can you help me?

ASSISTANT: Sure, please provide your itinerary dates.

USER: Sure, I will go on 04/08 and return on 04/10.

ASSISTANT: Could you provide your airport codes?

USER: Sure, it's from SEA to AUS.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Flight - 1012 of AA airlines is providing service on your preferred dates.

USER: Ok, book it for me.

ASSISTANT: Your ticket has been booked.

USER: Thank you for your service.

ASSISTANT: Thank you for contacting us.