You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Edward Miller.

ASSISTANT: In what way shall I assist you now?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination.

ASSISTANT: Ok. Hold on, I will check the details and make it to cancel.

USER: Ok.

ASSISTANT: Thanks for being patience. Reservation was found on your name and it got cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.