You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Virginia Harris here. I want to cancel my reservation can you help me?

ASSISTANT: Sure Virginia Harris, please wait a moment.

USER: Ok, take your time.

ASSISTANT: I have cancelled your reservation.

USER: Thank you for helping me.

ASSISTANT: Thank you for approaching us.

USER: Most welcome.