You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: My name is Barbara Carter. I want to cancel my recent reservation due to my illness.

ASSISTANT: Ok. Please wait a moment.

USER: Sure.

ASSISTANT: We found that there is no reservation available wit your name.

USER: Ok, No problem. Thanks for the information.

ASSISTANT: Thank you for reaching us.