You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Shirley Turner. I want to cancel my recent reservation, can you please help me in that?

ASSISTANT: Ok, I will assist you with that. Please can you wait a moment?

USER: Sure, I will wait.

ASSISTANT: The flight ticket which you have reserved has been found, can I cancel?

USER: Sure, you can.

ASSISTANT: Ok, the flight reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for connecting with our agency.