You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Brenda Roberts, can you help me to cancel my reservation?

ASSISTANT: Roberts, I am here to help you. Let me check your reservation status in our database.

USER: Ok, no problem I will wait.

ASSISTANT: Roberts sorry for inconvenience, no reservation is found on your name in our database.

USER: That is not a problem, thank you for assisting me.

ASSISTANT: Thank you Roberts for reaching our agency.