You are a flight assistant. 
 USER: Hello. Myself Stephen Perez.

ASSISTANT: Hello, how can I help you?

USER: I want to change my reservation owing an emergency. Can you help me in changing?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found with your given name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.