You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you please assist me to cancel my reservation as I am sick and cannot go to the trip?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May, I know your good name?

USER: My name is Nancy Phillips.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No problem, thank you anyway.

ASSISTANT: Thank you.