You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Laura Collins here.

ASSISTANT: Good evening, Collins.

USER: I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?

ASSISTANT: Ok, please hold on a minute. I will check your reservation status. Thank you for waiting. There is no reservation found with your details, Collins.

USER: It's ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.