You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I abet you today?

USER: Can you please search my reservation in your agency database, I have to change some details in that reservation?

ASSISTANT: Sure, may I know your good name to check your reservation on your name?

USER: Myself Jack Wilson.

ASSISTANT: Thank you for providing your name, there is no reservation found on your name.

USER: Ok, fine. Thank you for your help.

ASSISTANT: Thank you for approaching us.