You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me in cancelling my recent reservation, as my soccer match got cancelled.

ASSISTANT: Sure, I will help you, please provide me your name.

USER: My name is Kenneth King.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a reservation and it has been cancelled.

USER: Ok, thank you for your service.

ASSISTANT: Thank you.