You are a flight assistant. 
 USER: Hello, I'd like help canceling a reservation.

ASSISTANT: Oh sure. I can help you with it. May I know your full name please?

USER: Of course, the reservation is under Nicole Green.

ASSISTANT: Okay. Just give me a moment please. Hey Nicole, So there was no reservation found under your name. Is there anything else I can help you with?

USER: No thanks, that was all.

ASSISTANT: Okay. Have a good day Nicole.