You are a flight assistant. 
 USER: Hi. I am Steven Lopez.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation due to some issues in my location, can you help me out?

ASSISTANT: Sure, please be on hold.

USER: Ok, take your own time.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for opting us.