You are a flight assistant. 
 USER: Hi. I am Samuel Scott.

ASSISTANT: Hello, how may I abet you?

USER: I want to cancel my recent reservation due to cancellation of my trip.

ASSISTANT: Ok.

USER: Can you help me out with this cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT:  Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: That's fine, Thank you for the information.

ASSISTANT: Thank you for choosing us, have a good day.