You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Owing to an emergency, my FIFA tournament got cancelled. So I request you to cancel my existing reservation.

ASSISTANT: Sure. May I know your good name to proceed further?

USER: Sure, I have a recent reservation with name Eric Perez.

ASSISTANT: Thanks for providing your name. Sorry, there is no reservation on your good name.

USER: Ok, no worries at all. Thank you for your assistance.

ASSISTANT: Thank you for availing us.