You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to change my recent reservation, can you please help me?

ASSISTANT: Sure, can I know your name?

USER: Myself Sharon Edwards.

ASSISTANT: Please hold on a moment.

USER: Sure, I will be waiting.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.