You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you now?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Elizabeth Moore.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That' fine, thank you for the information.

ASSISTANT: Thank you for approaching us.