You are a flight assistant. 
 USER: Hi, I am John Gonzalez.

ASSISTANT: Hello, how can I guide you today?

USER: Can you please help me with cancellation.

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thanks for being patient, there was no reservation found to cancel your reservation.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for connecting with us.