You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you today?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it,. Can you please help me in that cancellation?

ASSISTANT: Sure, I will help with cancellation. May I know your good name?

USER: Cynthia Miller is my name from Boston.

ASSISTANT: Please wait for a moment.

USER: Sure,.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us, we hope see you again.