You are a flight assistant. 
 USER: Hello, Andrew Lewis here.

ASSISTANT: Hello, how may I help you?

USER: I heard that there is cyclone threat in New York, so I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Andrew, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Andrew, there is no reservation found on your name to cancel your recently done reservation.

USER: No issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.