You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I provide service to you?

USER: I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. Would you please help me in cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Could you please provide your name to check your reservation status?

USER: Please check the reservation with the name of Kathleen Harris.

ASSISTANT: Please wait for a while, I will check your reservation status and get back to you.

USER: Ok, please make it as soon as possible.

ASSISTANT: Thank you for your patience.

USER: My pleasure.

ASSISTANT: We hardly tried to find your reservation to cancel your ticket, but no reservation has been found with your name.

USER: Ok, no issues. My brother might have cancelled my reservation. Anyhow thanks for the information and spending your valuable time for me.

ASSISTANT: Thank you for reaching us with a query. We hope to serve you again. Have  a speed recovery.

USER: Thank you.