You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to my ill health, I am unable to travel long distances. Please help me in cancelling my recent reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Edward Parker.

ASSISTANT: Edward Parker, we couldn't find any recent reservation under your name in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.