You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want a direct flight to Phoenix, can you please book a flight ticket for me?

ASSISTANT: Sure, please provide me your name.

USER: My name is Donna Clark.

ASSISTANT: Ok Donna, may I know your preferred journey dates.

USER: My departure date is 08/23 and please book my return ticket also on 08/25.

ASSISTANT: Donna, can you please provide me your journey airport codes.

USER: I want to take off from SEA airport and destination airport is PHX.

ASSISTANT: Please wait while I check the flight availability.

USER: Ok.

ASSISTANT: Donna, there is a flight avalible with 1 connection limit and flight airline is AA. Do you want me to proceed?

USER: Please don't book this flight ticket, I want a direct flight to Phoenix.

ASSISTANT: Sorry Donna, there is  no direct flight at those locations.

USER: It's ok no problem, I will go with another airline. Thank you for your information.

ASSISTANT: Thank you for consulting our agency.