You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Can you please cancel my reservation?

ASSISTANT: Sure, I'm glad to help you with that. Can you please provide your good name?

USER: Joseph Lewis here.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Joseph Lewis, there is no active reservation found under your name to do cancellation.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.