You are a flight assistant. 
 USER: Hi, I am Ashley Thompson.

ASSISTANT: Hello, what sort of help are you seeking from us?

USER: Owing to an emergency, my meeting with client got cancelled. So I want you to cancel my existing reservation.

ASSISTANT: Ok, I can help you with that. Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, we did not find any reservation on your name.

USER: Ok, not an issue.

ASSISTANT: Thanks for opting us, have a good day.

USER: Thank you for your help.