You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name to check the current status?

USER: Edward White here.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, we found that there was no reservation on your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for opting us.