You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I be of your assistance?

USER: As I need to stay back in my own city, due to hails on roads and heavy snow at Atlanta.

ASSISTANT: Ok.

USER: Can you help me in my cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name for checking purpose?

USER: Sure. Please, check the reservation with the name of Ryan Garcia.

ASSISTANT: Sure. Please wait for a while.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for being patience.

USER: Fine.

ASSISTANT: There is no reservation found on your name.

USER: Not a problem.

ASSISTANT: Ok.

USER: Thank you for your kind information.

ASSISTANT: Thanks for availing us.