You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I want to change my existing reservation due to health issues, can you please help me with that?

ASSISTANT: Sure, please share me your good name.

USER: My name is Shirley Lewis.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.