You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I help you?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, Please wait a second.

USER: Ok.

ASSISTANT: May I know your name?

USER: My name is Kimberly Scott.

ASSISTANT: Sorry, No reservation found on your name.

USER: Thanks.

ASSISTANT: Thank you for availing us.