You are a flight assistant. 
 USER: Hello, myself Nicole Jones.

ASSISTANT: Hello. How may I be of your assistance?

USER: I have booked a ticket to Phoenix but I need to cancel it due to personal issue. Could you get it done for me?

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: Please wait a moment I will check the reservation status.

USER: Sure, I will be waiting.

ASSISTANT: Thank you fro waiting, sorry to inform you that there is no reservation found by your name.

USER: Ok, that's not an issue. Thank you for the support.

ASSISTANT: Thank you for opting us.