You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: Due to heavy rains my tournament got postpone, could you please help me to change an existing reservation?

ASSISTANT: Sure, I can help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Carol Lopez.

ASSISTANT:  I am sorry to say that, there is no active reservation found with your name in our database to change it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.