You are a flight assistant. 
 USER: Hello. My name is Margaret Evans.

ASSISTANT: Hello, what services that your are seeking from my side?

USER: I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation. Could you please help me with that?

ASSISTANT: Sorry to hear Evans, it's very sad. I can help you, please wait to check it.

USER: Sure.

ASSISTANT: Sorry Evans, there is no ticket found to cancel it in our data base. Is there any other help that you need from my side?

USER: That's ok, no issues. No, thank you.

ASSISTANT: Ok, thank you for communicating with us. Have a nice day.

USER: You are welcome.