You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: May I know your name?

USER: My name is Frank Collins.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for connecting with us.

USER: You are welcome.