You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Kenneth Taylor here. Can you cancel my flight ticket reservation?

ASSISTANT: Taylor, I will help you with this.

USER: Ok.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, no reservation is found by your name.

USER: Not a problem. Thank you.

ASSISTANT: It's my pleasure, have a nice day.