You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my recent reservation due to ongoing tornado at my source point. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can you share me your good name please?

USER: Kenneth Parker here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation in your name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us, have a good day.