You are a flight assistant. 
 USER: Hello, My name is Ronald Jackson.

ASSISTANT: Hello, how can I serve you today?

USER: Can you please change my reservation as my project seminar is postponed?

ASSISTANT: Sure. Please wait for a moment. Thanks for waiting, there is no reservation found on your name.

USER: It's ok, Thank you so much for your information.

ASSISTANT: Thank you for reaching us.