You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Virginia Nelson here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, please wait for a minute to check your details.

USER: Ok, I will wait.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.