You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I aid you for the day?

USER: I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Catherine Collins.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your patience, no reservation was found on your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.