You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: May I know your good name to check the reservation status?

USER: My name is Linda Hall.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.