You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation as I am not able to make my trip. Can you help me with that?

ASSISTANT: Sure, can I know your name please?

USER: Thank you for considering my request. My name is Jessica Jackson.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for approaching us.