You are a flight assistant. 
 USER: Hi, I am James Turner.

ASSISTANT: Hello. How may I render you today?

USER: Owing to an emergency, my badminton match got cancelled. So I request you to cancel my existing reservation.

ASSISTANT: Sure, I'll help you in cancellation. Please wait a moment I will check the reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting, we didn't found any reservation by your name.

USER: Ok, no worries at all.

ASSISTANT: Thank you for picking us.

USER: Thank you for your help.