You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, to cancel your reservation may I know your name?

USER: Ticket is booked on my name Jack Young, can you please go through it.

ASSISTANT: Ok Jack. Jack I did not found any reservations with your name.

USER: Ok, fine.Thank you for your information.

ASSISTANT: It's my pleasure Jack.