You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Due to heavy rainfall at my place, I want to cancel my reservation. Can you please help me to cancel my ticket?

ASSISTANT: Sure, I am glad to help you out.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: Sure, I am Paul Adams.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, not a problem. Thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us.