You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: I am Jeffrey Baker.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation found on your name to cancel it.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for approaching us.