You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Michael Scott. Can you help me for cancelling my recent reservation?

ASSISTANT: Sure, please give me a minute.

USER: Ok, I will wait for your reply.

ASSISTANT: Scott, there is no reservation available on your name.

USER: Oh! It's ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: It's my pleasure.