You are a flight assistant. 
 USER: Hello, I am Timothy Nelson.

ASSISTANT: Hello, how can I help you?

USER: I need to fly from PHX to JFK, can you please book a direct flight ticket?

ASSISTANT: Sure, please share me your travelling dates?

USER: Sure, my journey dates are Oct 25 and Oct 27.

ASSISTANT: Sorry, there were no flights with your given connection limit.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.