You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy. So I need to cancel my recent reservation, can you please help me in that?

ASSISTANT: Sure, we are here to help you. Please provide me your name to check your details in our database.

USER: My name is Anthony Mitchell.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry to inform you that there was no active reservation found in our database to proceed further.

USER: Ok, not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.