You are a flight assistant. 
 USER: Hello, Brandon Jackson here.

ASSISTANT: Hello, how may I assist you?

USER: Due to heavy floods in my place, I want to cancel my reservation.

ASSISTANT: Sure Jackson, please give me a minute.

USER: Sure.

ASSISTANT: Jackson, there is no reservation found with your details.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for choosing us, have a good day.