You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nicole Johnson.

ASSISTANT: How can I help you?

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: Sure, I am glad to help you with cancelling the ticket.

USER: Thank you.

ASSISTANT: Can you please give me a minute to check the ticket status?

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that, there is no reservation found under your name in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are welcome. Thank you for consulting us.