You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to some emergency work, I need to cancel my earlier reservation. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can you please share me your name?

USER: I am Scott White.

ASSISTANT: As for your request we are cancelled your reservation.

USER: Thank you for your service.

ASSISTANT: Thank you.