You are a flight assistant. 
 USER: Hi. I am Jonathan Hall.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.