You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you the best today?

USER: I am planning to cancel my reservation, can you help me in that?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: I am Gregory Garcia.

ASSISTANT: Please wait for a while.

USER: ok.

ASSISTANT: Thanks for your time, we found a reservation in your name. Shall I proceed to cancel it?

USER: Sure, Proceed.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.