You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Alexander Adams here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you.