You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: Owing for an emergency, I would like to cancel my flight reservation. Can you please help me out?

ASSISTANT: Sure, we are glad to help you. Can you please let me know your good name?

USER: My name is Betty Jones.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for contacting us.