You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my recent reservation, can you help?

ASSISTANT: Sure, we are perky help you.

USER: Ok.

ASSISTANT: Can I share your good name?

USER: Myself Lisa Hernandez.

ASSISTANT: Please be on hold.

USER: Sure, I will be waiting.

ASSISTANT: We found a reservation on your name. As per your request your ticket has been cancelled.

USER: Thank you for cancelling my reservation.

ASSISTANT: Thank you for availing us.