You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance do you need?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Ok, I can definitely help you in doing that. Will you please let me know on what name the reservation was made formerly?

USER: I am Jennifer Scott.

ASSISTANT: Ok, give me a moment Jennifer Scott. So that I can check the current status of your reservation and revert you.

USER: Sure.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active by your name in our data base.

USER: Thank you.