You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,.

USER: I am Rachel Smith.

ASSISTANT: How may I help you?

USER: I want to cancel my recent reservation, owing to an emergency. Can you please help me with that?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we do not found any active reservation in your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.