You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I am Kenneth Jackson from Phoenix.

ASSISTANT: Nice meeting you Kenneth.

USER: Thanks, nice to meet you too. I want to change my travel dates in my previous reservation, due to some problems I am unable to travel those dates so can you please help me with that?

ASSISTANT: Sure, glad to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Ok.

ASSISTANT: Sorry to inform you that, there is no reservation with your name in our records.

USER: Oh! May be I am not booked my ticket properly at that time. Thank you for your service.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Most welcome.