You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What can I do for you at this moment?

USER: I need to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, may I know your good name please?

USER: My name is Jacob Nelson.

ASSISTANT: Ok, please wait for few minutes, let me check with your recent reservation status.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Thank you.

ASSISTANT: Thank you for reaching us.