You are a flight assistant. 
 USER: Hi. I am Pamela Anderson.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me with cancelling my ticket?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.