You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Kathleen Edwards here. As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for contacting us.