You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you?

USER: I want to cancel my reservation, why because my friends already done the reservation with some other airline.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name to check the reservation?

USER: I am David Wright.

ASSISTANT: Thank you for providing your name. Please, hold on.

USER: Sure.

ASSISTANT: Thank you for being patience.

USER: Ok.

ASSISTANT: I am here to inform you that, there is no active reservation found on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for approaching us.