You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Janet Thomas. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found with your given name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you.