You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: I am Emma Hernandez. I want to cancel my reservation, please help me out.

ASSISTANT: Sure, let me go through the reservation list and revert you.

USER: Ok, take your time.

ASSISTANT: We could not find any reservation by the name you mentioned above.

USER: No issues, thanks for the information.

ASSISTANT: Thank you for approaching us.