You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to proceed further?

USER: Debra Gonzalez here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days.

USER: Ok, thank you.

ASSISTANT: Thank you for availing us.