You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation as I am not able to travel due to ill health. Can you help me about that?

ASSISTANT: Sure, may I know your name please?

USER: Thank you for considering my request. My name is Jerry Smith.

ASSISTANT: Wait a while.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Not an issue with that, anyways thank you for the information.

ASSISTANT: Thank you for reaching us. Have a great day.

USER: You are welcome.