You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: William Hill here.

ASSISTANT: How may I aid you?

USER: Actually, I am looking for a direct flight because of emergency, can you please help me out with booking of a flight ticket from ATL to MSP?

ASSISTANT: Yes, I am glad to help you. Can you please tell me your trip dates?

USER: Sure, I am planning to move on 04/11 and return would be on 04/13.

ASSISTANT: Ok, please wait a minute.

USER: Ok, take your time.

ASSISTANT: Sorry to tell you that, there is no flights found with the dates you have given.

USER: Oh! So sad to hear that. Anyway, thank you for the information.

ASSISTANT: You are welcome. Thank you for reaching us.