You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy rains my shuttle match is postponed. please help me to cancel my recent reservation.

ASSISTANT: Sure, May I know your name?

USER: Yes, I am Janet.

ASSISTANT: Ok, Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your patience, There is a reservation on your name. Shall I proceed for cancellation?

USER: Yes, you can.

ASSISTANT: Sure, your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.