You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Due to heavy rains my tournament got postpone, so I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: I am Nichole Johnson.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thanks for reaching us, wish you a great day.