You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my reservation due to heavy floods at my destination place, will you please help me?

ASSISTANT: May I know your name please?

USER: Sure, I am Raymond Moore.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: As per your request, your reservation is cancelled.

USER: Thank you.

ASSISTANT: Thank you for opting us.