You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Jacob Lewis.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Thank you.