You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you today?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Ok, may I know your name please?

USER: I am Charles Wilson.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.