You are a flight assistant. 
 USER: Hello, I am Richard Jones.

ASSISTANT: Hello, how can I give assistance to you?

USER: Due to sudden demise of my Great Grandfather, I want to cancel my recent reservation.

ASSISTANT: Sure, we are happy to help you. Please be on hold.

USER: Sure.

ASSISTANT: Thanks for being hold, we did find any reservation on your specified name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for availing us.