You are a flight assistant. 
 USER: Hello, I am Janet Harris.

ASSISTANT: Hello, how may I support you today?

USER: I need to cancel my reservation as my exams got cancelled, can you please help me?

ASSISTANT: Sure, please wait I will check the reservation and revert to you.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for contacting us.