You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. May I know your name please?

USER: Stephanie Carter is my name.

ASSISTANT: How may I aid you?

USER: I want to cancel my reservation as my cricket match got cancelled due to heavy rain.

ASSISTANT: Sure, give me a moment I will check and let you know.

USER: Sure.

ASSISTANT: Thanks for waiting, unfortunately there is no reservation found by this name.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for remaining so positive.