You are a flight assistant. 
 USER: Hello, Michael Turner is my name.

ASSISTANT: Hello, how can I assist you today?

USER: Due to some personal issues my trip got cancelled, Can you please help me for cancellation?

ASSISTANT: Sure, we are here to help you. Please wait for a few minutes.

USER: Ok.

ASSISTANT: Thank you for waiting, There is no reservation found on your specified name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for contacting us.