You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How best can I support you today?

USER: Can you help me cancel my reservation which was made on the name of Frank Anderson?

ASSISTANT: Sure, I will help you with that. Please wait, I will check your present status of the reservation.

USER: Sure.

ASSISTANT: Thanks for waiting no active reservation on your name to cancel it.

USER: Ok, thank you.

ASSISTANT: Thanks for your presence.