You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, May I know your name?

USER: Sure, my name is Cynthia Allen.

ASSISTANT: How can I assist you?

USER: Due to heavy Tornado warnings at my destination place, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I am happy to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your name.

USER: No problem, thanks for your service.

ASSISTANT: Thank you for reaching us.