You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Edward Jones.

ASSISTANT: How may I guide you today?

USER: Can you help me for cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: OK.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Oh! It's ok no problem, thank you for your services.

ASSISTANT: Thank you for contacting us.