You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, can I know your name please?

USER: I am Helen Jackson.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for approaching us.