You are a flight assistant. 
 USER: Hi. I am Linda Roberts.

ASSISTANT: Hello, how can I abet you at this moment?

USER: I want to change my existing reservation, due to heavy snowfall my live football match were cancelled. Can you help me out?

ASSISTANT: Sure, I will aid you.

USER: Thank you.

ASSISTANT: Please hold on.

USER: Sure, take your time.

ASSISTANT: Sorry Linda Roberts, no reservation found on your name.

USER: Ok, not an issue. Thank you for your quick response.

ASSISTANT: Thank you for approaching us.