You are a flight assistant. 
 USER: Hello, I am Lisa Gonzalez.

ASSISTANT: Hello, how can I assist you today?

USER: Due to sudden demise of grandmother, I need to cancel my reservation. Can you please help me with cancellation?

ASSISTANT: Sure, wait for some time.

USER: Ok.

ASSISTANT: There was no reservations found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thanks for connecting us.