You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How could I assist you?

USER: I need to cancel my reservation as my match got cancelled. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Kathleen Williams.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found with your given name.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you.