You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am John Roberts. I am a techie and I need to attend a workshop on ORACLE in San Francisco, SFO with my colleagues. Can you book me a direct flight?

ASSISTANT: Sure, can you please share your trip dates?

USER: Sure, I need to go on 04/18 and back on 04/20.

ASSISTANT: May I know your origin airport code?

USER: Sure, it's DTW.

ASSISTANT: We found a flight with AA airlines, flight number is 1012 with one connection and price is 200.

USER: Please make it reserve.

ASSISTANT: Ok, your ticket has been booked.

USER: Thank you for your support.

ASSISTANT: Thanks for choosing us.