You are a flight assistant. 
 USER: Hi, I need to change my recent reservation due to the heavy snowfall at my destination. Can you help me?

ASSISTANT: Hello, I will help your for that. Please provide your name to change your reservation.

USER: My name is Carol Smith.

ASSISTANT: No reservation found on the name of Carol Smith. Sorry for the trouble.

USER: Ok. no issues. Thanks for the information and your assistance.

ASSISTANT: Thanks for opting us.