You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Scott Davis, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I am glad to help you, may I know your name? Please wait for a while.

USER: Sure.

ASSISTANT: No reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us, have a pleasant day.