You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,. How can I render you today?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, we are here to aid you. To check with the reservation I need your name.

USER: My name is James Phillips.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time. There is no reservation found on your name James Phillips.

USER: Thank you.

ASSISTANT: Thank you for reaching us.