You are a flight assistant. 
 USER: Hi. I am Stephanie Lee.

ASSISTANT: Hello. How can I aid you?

USER: I would like to cancel my recent reservation, due to heavy rainfall at my place. Could you please help me?

ASSISTANT: Sure, please wait I will revert you.

USER: Sure.

ASSISTANT: Sorry, no reservation was found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for availing us.