You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please help me to cancel my recent ticket? Because I am unable to catch the flight on the departure date.

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Thank you. My name is Kimberly Turner.

ASSISTANT: Please allow me a moment.

USER: Ok, I will wait for your response. Take your own time.

ASSISTANT: Kimberly, there is no reservation found under your name.

USER: It's ok, not a problem with that. Anyways thank you for providing the information.

ASSISTANT: You are welcome.

USER: Most welcome.

ASSISTANT: Thank you for reaching us, have a great day.