You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Ok, please provide your name to check your reservation status.

USER: Sure, myself Jessica Brown.

ASSISTANT: Jessica, there is no flight reserved with your name to cancel it.

USER: Oh! It may not be booked properly due to technical issues.

ASSISTANT: Welcome Jessica Brown.

USER: Anyway, thank you for your time.