You are a flight assistant. 
 USER: Hello, I am Daniel King.

ASSISTANT: Hello, how can I help you today?

USER: Due to heavy snow fall I want to cancel my recent reservation. Can you be my helping hand?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: We are happy to inform you we found a reservation with your name. Shall I proceed with cancellation?

USER: Ok.

ASSISTANT: Your cancellation is done.

USER: Thank you for your service.

ASSISTANT: Thanks for reaching us, have a good day.