You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Deborah Taylor. My cricket match has cancelled due to rain effect, so I am unable to play the match. Can you please help me in flight ticket cancellation?

ASSISTANT: Ok, wait a moment I will revert you back the reservation status.

USER: Sure, I can wait for your response.

ASSISTANT: There is no reservation found on your name to cancel it.

USER: Not an issue, anyways thank you for the information.

ASSISTANT: Thanks for contacting us.