You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you now?

USER: My business meeting got cancelled due to some problems, can you please help me in cancellation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Let me know your name,please.

USER: I am Jacob Thomas.

ASSISTANT: Wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I cancel it?

USER: Yes, please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for helping me in cancellation.

ASSISTANT: Thank you for reaching us.