You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: I want to cancel my recent reservation, due to some emergency. Can you please help me out with that?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you for the response.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: My name is Helen Robinson.

ASSISTANT: Helen Robinson, there is no active reservation found under your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.