You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: Owing to emergency I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: May I know the name on which the ticket has been reserved formerly?

USER: Virginia Jones here.

ASSISTANT: Ok, hold on for a moment. Let me check.

USER: Sure.

ASSISTANT: Sorry Jones, there are no flights reserved on your given name.

USER: That's ok, no issues. Thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.