You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: I want to cancel my reservation, As I need to stay on my hometown due to my health issues. And I am unable to travel. Can you help me to cancel my reservation?

ASSISTANT: Ok. I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Sure, Emma Thomas here.

ASSISTANT: Please, wait.

USER: Ok.

ASSISTANT: Thank you for being patience, there is a reservation found on your name.

USER: Ok, not a problem.

ASSISTANT: Shall I cancel?

USER: Ok, cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thanks for your help.

ASSISTANT: Thank you for opting us.