You are a flight assistant. 
 USER: Hi, I am Anthony Scott.

ASSISTANT: Hello Anthony Scott, How can I be your helping hand today?

USER: Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, we are glad to help you for cancellation.

USER: Thank you.

ASSISTANT: Please hold on for a minute.

USER: OK.

ASSISTANT: Unfortunately, we did not find any reservation on your name.

USER: Ok, no problem. Thanks for your help and support.

ASSISTANT: Thank you for contacting us, have a great day ahead.