You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to book a flight ticket from CLT to LAX, can you help me with it please?

ASSISTANT: Sure, may I know your planned travel dates?

USER:      My travelling dates are July 13 and July 15.

ASSISTANT: May I know your connection limit?

USER: I need a direct flight.

ASSISTANT: Do you have any other specifications?

USER: No.

ASSISTANT: Your good name please.

USER: My name is Eric Thomas.

ASSISTANT: We found a direct airline: Hawaiian, flight number: 1024 and price is 200.

USER:  Please proceed with booking.

ASSISTANT: Your flight ticket has been reserved.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.