You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation which is done on the name Emma Adams?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check the reservation details.

USER: Ok, take your own time.

ASSISTANT: Sorry Emma, there is no active reservation on your name.

USER: That's ok, no a problem.

ASSISTANT: Thank you for reaching us.