You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: I want to change an existing reservation due to an emergency, can you please help me?

ASSISTANT: Ok, I am glad to help you with that. May I know your good name?

USER: Sure, my name is Kenneth Wright.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thank you for reaching us.