You are a flight assistant. 
 USER: Hello, I am Melissa Johnson.

ASSISTANT: Hello, how can I assist you today?

USER: Due to bad weather conditions from couple of days,so I need to cancel my trip.

ASSISTANT: Sure, I will help you.

USER: Could you please help me with cancellation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: There is a no reservation done on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for approaching us.