You are a flight assistant. 
 USER: Hello, I am George Phillips.

ASSISTANT: Hello, how can I help you today?

USER: Owing to emergency I need to cancel my reservation, can you please help me?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to inform no reservation  found with your name.

USER: Ok, no issue.

ASSISTANT: Thanks for reaching us, have  a good day.

USER: Thank you for your information.