You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you. Please share your good name?

USER: Kimberly Martin here.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for choosing us.