You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Robert Young. Owing to an emergency, I would like to cancel my recent reservation. Could you please help me?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, no problem at all. Thank you.

ASSISTANT: Thank you for opting us.