You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you now?

USER: I just want to cancel my recent reservation, due to heavy floods at my destination. Can you assist me with cancellation?

ASSISTANT: Sure, I will help you to cancel your ticket.

USER: Thank you.

ASSISTANT: May I know on which name the reservation is made?

USER: You can check the reservation on the name of Stephen Hernandez.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for the waiting, sorry there is no reservation found on given name.

USER: That's Ok, thanks for your information.

ASSISTANT: Thank you for reaching us, we hope see you again.