You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ruth Adams.

ASSISTANT: What type of assistance do you need from our agency?

USER: I would  like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Yes, I can help you to cancel the existing reservation.

USER: Thank you.

ASSISTANT: Can you please give me a minute?

USER: Sure.

ASSISTANT: I regret to tell you, there is no active reservation found with your name in our portal to cancel the ticket.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are welcome. Thank you for opting us.