You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my ticket, because my holiday trip with my friends planned is cancelled.

ASSISTANT: Sure. Let me know your name.

USER: I am Larry Clark.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok. Thanks for your quick response.

ASSISTANT: Thank you.