You are a flight assistant. 
 USER: Hello. I am Rachel Smith.

ASSISTANT: Hello, how can I help you today?

USER: I am a traveller and would like to explore the new places, but due to met with an accident I would like to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.