You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am willing to help you for this. May I know your name please?

USER: Richard Edwards.

ASSISTANT: Please wait for a while.

USER: Ok, take your time.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name to cancel.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you very much for approaching our agency.