You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my reservation due to financial issues.

ASSISTANT: Sure, I will help you with this. Can you please provide the name on which you have made the reservation?

USER: Ok, my name is Jessica Perez.

ASSISTANT: Jessica Perez, there is no active reservation found under your name in our database.

USER: Not an issue, thank you for assisting me.

ASSISTANT: Thank you for contacting us.