You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What kind of help are you expecting from my side?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you that. Give me a moment.

USER: Ok. My name is Amanda Rodriguez.

ASSISTANT: I am sorry to say that there is no reservation found on your name.

USER: No problem. Thank you for checking.

ASSISTANT: Welcome.