You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I be your helping hand?

USER: Can you please hold me a flight ticket in the name of William Williams?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Could you please share your journey dates?

USER: My trip dates are 10/05 - 10/07.

ASSISTANT: Which places would you like to board and land?

USER: Airport codes are SFO - IAD.

ASSISTANT: We found a direct flight with your requirements.

USER: Do not proceed. Thank you for your information.

ASSISTANT: Thank you for approaching us.