You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, may I know your name please?

USER: My name is Matthew Baker.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, I will wait for your information.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for opting us.