You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to heavy rains, I am unable to catch the flight. Please help me in cancelling my reservation.

ASSISTANT: Sure, I will help you with that, please allow me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: May I know your name please?

USER: My name is Steven Baker.

ASSISTANT: Steven, I did not find any reservation with your name in my database.

USER: Ok, thank you for your information.

ASSISTANT: It's my pleasure. Thank you for reaching us.