You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how exactly I can serve you the best today?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, before proceeding to cancel may I know your name please?

USER: Eric Wright here.

ASSISTANT: Give me a minute, I will check your previous flight reservation based on your name.

USER: Ok.

ASSISTANT: Sorry, based on your name we have not found any reservation details.

USER: No problem, Thanks for the information.

ASSISTANT: Thanks for contacting us.