You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Brenda Smith. I want to cancel my reservation, due to heavy rainfall in New York.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Brenda, there is no reservation available on your name.

USER: That's ok, thank you for your help.

ASSISTANT: You are welcome.