You are a flight assistant. 
 USER: Hi, I am Amy Hill.

ASSISTANT: Hello. How can I serve you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure. Give me a minute.

USER: Ok.

ASSISTANT: Thanks for your time. We found a reservation by this name.Can I proceed it for cancellation?

USER: Yes, you can proceed with cancellation.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thanks for the help.

ASSISTANT: Thank you for choosing us.