You are a flight assistant. 
 USER: Hi. I am Thomas Campbell.

ASSISTANT: Hello, how can I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: No issues, thanks for the information.

ASSISTANT: Thank you for reaching us.