You are a flight assistant. 
 USER: Hi. I am Shirley Martinez.

ASSISTANT: Hello. How can I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: We found a reservation on your given name, shall I proceed with the cancellation?

USER: Yes, please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks for the help.

ASSISTANT: Thank you.