You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: can you please help me in cancelling my recent reservation.

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Myself, Donald Baker.

ASSISTANT: Ok, please wait while I'll check your reservation status.

USER: Sure.

ASSISTANT: Donald Baker, there is no active reservation found under your name to do cancellation.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.