You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Can you please assist me to cancel the recent ticket? Because the planned trip got suddenly cancelled.

ASSISTANT: Sure, may I know your name so that I can search in my database to cancel the ticket?

USER: Thank you for accepting my request. My name is Amanda Clark.

ASSISTANT: Sorry, I did not find any reservation by your name.

USER: It's ok, not a problem with that. Anyways thank you for checking my ticket status.

ASSISTANT: Thank you for connecting us.

USER: You are welcome.