You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My holiday trip has been cancelled. So, I would like to cancel my recent reservation which is under my name. Can you please help me with that?

ASSISTANT: Ok, can you provide me your name? So, I can check with your ticket status.

USER: Sure, my name is Thomas Lee.

ASSISTANT: Thomas Lee, no reservation was found under your name. Sorry for the inconvenience.

USER: Ok, no issues. My brother might have cancelled my reservation.

ASSISTANT: Thank you for reaching our services, have a great day.

USER: Anyways, thank you for checking.