You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you now?

USER: I am Andrew Scott.

ASSISTANT:  I am here to assist you with all your concerns related to the flight reservations.

USER: I would like to book a ticket from MSP to OAK, can you please help me out?

ASSISTANT: Andrew Scott, can you please tell me your desired dates for this journey?

USER: I am travelling on these dates 03/07 and 03/09.

ASSISTANT: Ok, please be on hold for a while.

USER: Sure.

ASSISTANT: Southwest airlines is providing a flight with 1 connection at the price of 100 at your desired dates, shall I proceed with booking your reservation?

USER: Ok.

ASSISTANT: Can I book it or not? Please tell me.

USER: Ok, you can proceed.

ASSISTANT: Your ticket is reserved with flight-1006.

USER: Thank you for your services.

ASSISTANT: Thank you for choosing our assistance, are you happy with our services?

USER: Yes, I satisfied with your services.

ASSISTANT: Thank you for your feedback, have a nice day.