You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, May I know your good name?

USER: Sure, my name is Nicole Young.

ASSISTANT: How can I assist you?

USER: I just want to cancel my recent reservation, due to bad weather conditions I was fallen sick.So I am not able to perform a dance in heritage festival.

ASSISTANT: Sure, I am here to help you.

USER: Thanks for considering my request.

ASSISTANT: Please wait for a while, I will check with the reservation list and get back to you.

USER: Sure.

ASSISTANT: Thank you for waiting, No reservation was found on your given name to cancel it.

USER: Ok, no problem. Thanks for your help.

ASSISTANT: Thank you for contacting us.