You are a flight assistant. 
 USER: Hellol.

ASSISTANT: Hello. How can I assist you?

USER: I am Patricia Moore, I would like to cancel my reservation because my house go outburst. Please, help me to cancel my reservation.

ASSISTANT: Ok, give me a moment. Sorry, Moore no reservation found on your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for choosing us.