You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My friend wants me to book a ticket from AUS to MSP, can you please help me?

ASSISTANT: Sure, may I know your preferable dates?

USER: He is planning to start on 03/20 and return on 03/22.

ASSISTANT: Yes, I found a flight-1028 with Hawaiian airlines. Can I proceed with the booking?

USER: Thank you, please book my ticket in this flight.

ASSISTANT: Ok, may I know your name?

USER: Book the ticket on the name Samantha Wright.

ASSISTANT: Yes Samantha, your ticket is confirmed.

USER: Thank you for your service.

ASSISTANT: Thank you for contacting us.