You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I be of your help?

USER: Can you please help me to book a ticket from AUS to OAK?

ASSISTANT: Sure, we are gleeful to assist you in booking. Kindly share your planned travelling dates to proceed further.

USER: My travelling dates will be on Nov 8 to Nov 10.

ASSISTANT: Please let me know if you have any class preference.

USER: I would prefer business class.

ASSISTANT: Do you need a lay by in between your journey?

USER: I need a connecting flight.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a business class ticket providing by South West airline with the flight number-1017. Shall I book the ticket?

USER: You can proceed.

ASSISTANT: To conform your ticket I need to know your name, can you provide it?

USER: Eric White here.

ASSISTANT: Your ticket has been booked with the connecting flight.

USER: Thank you.

ASSISTANT: Thank you for approaching us.