You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to heavy floods, I couldn't travel to my hometown. Can you please cancel my reservation?

ASSISTANT: Sure, may I know your name please to check your reservation status?

USER: My name is Raymond Garcia.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Garcia, no reservation has been found on your name in our records.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for choosing us.