You are a flight assistant. 
 USER: Hello,. I am Jerry Lopez.

ASSISTANT: Hello Jerry Lopez, how may I guide you today?

USER: I want cancel my reservation due to my bad health condition.

ASSISTANT: Ok, please wait for a couple of minutes, I will check and revert to you.

USER: Sure.

ASSISTANT: There is no reservation on the name of Jerry Lopez.

USER: Okay, thanks for your information.

ASSISTANT: Thank you for opting us.