You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be of your assistance?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy. So I need to cancel my recent reservation, can you please help me in that?

ASSISTANT: Sure, I can do that for you. May I know your name to proceed?

USER: My name is Pamela Phillips.

ASSISTANT: Ok, let me check the status and revert you.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for approaching us.