You are a flight assistant. 
 USER: Hi, I am Amy Hall.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Thank you. Ok.

ASSISTANT: Thank you for waiting, we found a reservation on your name. Your ticket has been cancelled.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us, have a nice day.