You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how could I assist you?

USER: I am Emma Perez. Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name.

USER: No issues, thank you for your help.

ASSISTANT: Thank you for reaching us.