You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, please wait for a while let me check and revert to you.

USER: Ok.

ASSISTANT: For further proceedings may I know your name please?

USER: Katherine Garcia here.

ASSISTANT: We are sorry to inform that there is no reservation found on your given name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for choosing us.