You are a flight assistant. 
 USER: Hello, I am Mary Hill.

ASSISTANT: Hello Mary Hill, how can I aid you today?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: Sorry Mary Hill, there are no flights reserved on your given name formerly.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.