You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I need to cancel my previous flight ticket booking, can you please assist me with that one?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May, I know your good name?

USER: I am Christopher Taylor.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No issues with that one, thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: Welcome.