You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: Due to bad weather my match has been postponed. Can you please change my recent reservation?

ASSISTANT: Sure, can you please help me with your name?

USER: My name is Lisa Edwards.

ASSISTANT: Thank you for your information. Sorry, we did not found any reservation on your name.

USER: Ok, no issue. Thanks for your information.

ASSISTANT: Thank you for reaching us.