You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Michael Young. Due to bad weather I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure. Please, wait.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: That's not an issue. Thanks for your prompt response.

ASSISTANT: Thank you for approaching us.