You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you in cancelling your reservation. Please allow me a moment to check for your status. Please provide me the name to check for the status.

USER: Please check the reservation with the name Kathleen Robinson.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: That's fine, thank you for your effort.

ASSISTANT: Thank you for reaching us.