You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I amend you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: On what name, do I need to check the reservation?

USER: I am Michelle Allen.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: We regret that, there is no active reservation on your name to cancel it.

USER: No problem. Thanks for the information.

ASSISTANT: Thanks for reaching us, Visit again!.