You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Sarah Scott.

ASSISTANT: How may I support you?

USER: Please help me with cancelling my reservation.

ASSISTANT: Sure, I will help you. Please, wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Fine, thanks for the information.

ASSISTANT: Thank you for approaching us.