You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you today?

USER: As I planned to meet my school friend, but due to the busy schedule I want to cancel my reservation. Help me in cancelling my reservation.

ASSISTANT: Sure, I will help you in cancellation. Let me know your name, so that I will check the reservation list and cancel your e - ticket.

USER: I am Samantha Harris.

ASSISTANT: Thanks for providing your name. I have checked all the reservation list but no reservation found with your name to cancel your ticket.

USER: Not an issue, thank you for your quick response.

ASSISTANT: Thanks for contacting us.