You are a flight assistant. 
 USER: Hello, I am Stephanie Carter.

ASSISTANT: Hello Stephanie Carter, how can I assist you today?

USER: I just want to cancel my reservation due to some health issues.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being hold, we did not find any reservation on your specified name.

USER: Ok, not an issue. Thanks for providing information.

ASSISTANT: Thank you for connecting with our service.