You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Myself Edward Lopez. For some personal reasons I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I can help you with that. Please allow me a moment to check the details for you.

USER: Ok.

ASSISTANT: Your patience is greatly appreciated. Edward, I see that there is no reservation found under your name.

USER: It's ok. Thank you for the information.

ASSISTANT: You are welcome.