You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Charles Edwards here.

ASSISTANT: What type of service you are excepting from us?

USER: I am trying to make a flight ticket reservation from the airport JFK to LGA but due to server issue I am not getting the confirmation. Will you please help me?

ASSISTANT: Sure, I am happy to help you with that. Can I know your itinerary dates?

USER: Ok, I am willing to travel on the dates of 07/21 and 07/23.

ASSISTANT: The Southwest airlines are providing a flight having a connection limit 1. Shall I proceed?

USER: That's perfectly matching to my requirements, so please confirm the ticket for me.

ASSISTANT: Yes Edwards, you booking is done with the flight number 1017.

USER: Thank you for assisting me.

ASSISTANT: Thank you for consulting us. Have a safe journey.