You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Patrick Gonzalez, I want to cancel my reservation due to earth quake in JFK.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation matching with your name to cancel further.

USER: That's ok, thanks for your help.

ASSISTANT: Thank you for approaching us.