You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you now?

USER: Can you guide me in cancelling my recent reservation? As I have an emergency meeting with my CEO.

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation?

USER: I am Anthony Allen.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: Its ok, thank you.

ASSISTANT: Thank you for approaching us, have a great day.