You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Melissa Jackson. I need to cancel my reservation due to some issues in my location, can you help me out please?

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: That's ok, no problem. Thank you for reaching us.

ASSISTANT: Thank you for connecting with us, have a nice day.