You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: May I know your good name please?

USER: Sure, my name is Katherine Miller.

ASSISTANT: Please give me a moment.

USER: Sure, I will wait for your information.

ASSISTANT: We found a reservation with your given name and it has been cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for approaching us.