You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you now?

USER: My name is Susan Rodriguez. I want to cancel my reservation due to health issues.

ASSISTANT: Ok. Susan Rodriguez, please standby.

USER: Ok.

ASSISTANT: Thanks for waiting. We found that there was no reservation found with your name. Thank you for opting us.

USER: No problem, thanks for your service.