You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: I want to change my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, I am here to help you for this. Let me check your reservation status in our records. May I know your name?

USER: Sure, my name is Ashley Smith.

ASSISTANT: Ok, please wait.

USER: Sure, I will wait.

ASSISTANT: We did not find any reservation active by the name you provided.

USER: Ok, no problem. Thank you for your service.

ASSISTANT: Thank you for consulting us.