You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know what kind of service you are expecting from us?

USER: Can you please hold me a flight ticket from LAS to MSP?

ASSISTANT: Sure, we are gleeful to help you.

USER: Thank you.

ASSISTANT: In which month, you have planned your journey?

USER: My trip dates are 08/29 - 08/31.

ASSISTANT: Do you have any class preference?

USER: No.

ASSISTANT: Do you have any other requirements?

USER: I need a direct flight.

ASSISTANT: May I know your good name please?

USER: Ronald Walker.

ASSISTANT: Sorry to inform you that, currently no flights are running to that location due to some technical issues.

USER: No issues, thank you.

ASSISTANT: Thank you for approaching us.