You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to change my reservation as my plan to go for trekking got postponed. Can you help me?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: I am Laura Smith.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok fine, thanks for your assistance.

ASSISTANT: Thanks for approaching us.