You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I support you?

USER: Shirley Hernandez here.

ASSISTANT: Ok.

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you. Please be on hold.

USER: Ok.

ASSISTANT: Sorry, no reservation exists in your name to cancel.

USER: Not an issue, thank you.

ASSISTANT: Thanks for using our service.