You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Due to heavy snowfall, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you with that. Will you mention the name for checking the reservation status?

USER: My name is Melissa Hill.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name. Thanks for reaching us, have a great day.

USER: Ok, thank you for your information.