You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: I need to make few changes in my recent flight booking.

ASSISTANT: Sure, May I know your name?

USER: My name is Richard Scott.

ASSISTANT: Please wait a second.

USER: Sure, I will wait.

ASSISTANT: Sorry, No reservation found on your name.

USER: That's ok. Thank you.

ASSISTANT: Thank you for availing us.