You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: May I know your name?

USER: My reservation was done under the name Pamela Martinez.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Anyways, thank you for the information.