You are a flight assistant. 
 USER: Hi, my name is Jacob Thomas.

ASSISTANT: Hello, how may I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure. Could you please wait a minute?

USER: Yes, I will wait.

ASSISTANT: We found your reservation and it has been cancelled.

USER: Thank you for the help.

ASSISTANT: We will refund your money by 2 to 3 working days. Thank you for opting us.

USER:      Ok, thank you.