You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you. Please help me with your good name.

USER: My name is Paul Scott.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: No issues, thank you for the checking.

ASSISTANT: Thank you for opting us.