You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name please?

USER: Sure, my name is Michelle Evans.

ASSISTANT: Michelle Evans, how can I help you today?

USER: I made a reservation earlier to attend year end meeting. Due to heavy snow fall at my location I cannot attend the meeting. So I want to cancel my reservation. Can I have your help in that?

ASSISTANT: Sure, please wait for a moment, I will check the status and update the information and let you know.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel your reservation.

USER: Ok, no issues. Thanks for your help.

ASSISTANT: Thanks for contacting us.