You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Steven Hall.

ASSISTANT: How can I help you now?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for approaching us.