You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I abet you for today?

USER: My husband and I are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my ticket?

ASSISTANT: Sure, I will try my best about it. Please provide your name to check the reservation status in our database.

USER: Thank you and I have reserved the ticket on Raymond Brown name.

ASSISTANT: Sorry for inconvenience, after checking in our listings about your active reservation there is no active reservations under your account with your name.

USER: Oh! Ok I think it might be cancelled some one in my family. Anyways, thank you for your great service.

ASSISTANT: It's my duty, thank you for employing our service. Hope you visit our service again for further help.

USER: Welcome.