You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I want to cancel my ticket due to snow storm in my hometown.

ASSISTANT: Ok, can you please wait for a moment till I check with your previous booking?

USER: My name is Jacob Perez.

ASSISTANT: Sorry to tell you Jacob, there is no reservation found by your name.

USER: No problem, thank you.

ASSISTANT: Sorry for the inconvenience. Have a nice day ahead.