You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I serve you?

USER: I need your assistance in cancelling my flight ticket due to a sudden visitation purpose at my friends place.

ASSISTANT: Sure, I am happy to assist you.

USER: Thank you.

ASSISTANT: May I know your name to check the reservation status?

USER: I am Timothy Lopez.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thank you for quick response.

ASSISTANT: Have a colourful day.