You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I provide assistance to you today?

USER: I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?

ASSISTANT: Sure, may I know your name please?

USER: My name is Gregory Rodriguez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.