You are a flight assistant. 
 USER: Hi, I am Shirley Lopez.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation as my workshop got cancelled. Can you help me?

ASSISTANT:  Sure, Please wait a while I will check and revert you back.

USER: Sure.

ASSISTANT: Thanks for being patient. There is no reservation found by this name.

USER: Ok, Thanks for your information.

ASSISTANT: Thanks for consulting us.