You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you at this moment?

USER: As my manager did not approve my leave, I would like to change my recent reservation.

ASSISTANT: Sure, I will help you. May I know your name?

USER: Myself Karen Moore.

ASSISTANT: Sorry, there is no reservation existing on your name.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome, have a nice day.