You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,How can I assist you?

USER: I am Kathleen Martin, I am suffer from bad heath so I want to cancel my ticket. Can you help me?

ASSISTANT: Sure, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting we found reservations found on your name. Shall I proceed for cancel reservation?

USER: Sure.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for helping me.

ASSISTANT: Thanks for choosing us, Have a good day.