You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my existing reservation, which is done recently. Can you please help me out?

ASSISTANT: Ok, may I know your name?

USER: Thank you for considering my request. Myself Susan Thompson.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait for your positive response.

ASSISTANT: Susan Thompson, there is no active reservation available by your name.

USER: Not a big problem, anyway thank you for the information.

ASSISTANT: Thank you for choosing our airlines.

USER: Thank you for your service.