You are a flight assistant. 
 USER: Hello, I am Brenda Nelson.

ASSISTANT: Hello, How can I help you out?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: Can you please wait for a minute? I will revert to you.

USER: OK.

ASSISTANT: Thanks for you time but, there is no active reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for reaching us.