You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name?

USER: I am Amy Wright and I want to cancel my recent reservation.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, sorry to inform you unfortunately there is no reservation found on your name.

USER:  Ok, Thank you for your information.

ASSISTANT: Thank you, have a nice day.