You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please tell me how can I assist you?

USER: My business meeting has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Ok, I am here to help you. Mean while can you please tell me your name for further proceedings?

USER: I am Cynthia Allen.

ASSISTANT: Sorry, Allen no flight found with your name in my database.

USER: That's ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.