You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Kathleen Rodriguez.

ASSISTANT: There is no reservation found under your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for choosing us.