You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: James Allen here.

ASSISTANT: Allen, how may I help you?

USER: I would like to cancel my recent reservation because my friend met with an accident.

ASSISTANT: Please give me a moment to check your ticket status in our website.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, no reservation is found by your name.

USER: That's fine, thank you for checking.

ASSISTANT: Thank you for reaching us.