You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Justin Brown here.

ASSISTANT: How may I assist you Justin Brown?

USER: Due to heavy snow in my visiting place, I want to cancel my recent reservation.

ASSISTANT: Hold on a moment please, I am checking your status.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation found under your name.

USER: That's ok.

ASSISTANT: Do you have any other plans on other dates?

USER: No, I don't have any plans at present.

ASSISTANT: Ok.

USER: Thank you for your support.

ASSISTANT: Thank you for choosing us.