You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Carol Thompson.

ASSISTANT: How may I assist you today? Yes Carol.

USER: Last week I booked a ticket to catch a football match live in New York, but due to bad weather the match is cancelled.

ASSISTANT: Ok. Sorry, no reservations with your name.

USER: No issue.

ASSISTANT: Anything help do you want.

USER: Thank you. No.

ASSISTANT: Thank you for contacting us.