You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emma Scott.

ASSISTANT: How can I assist you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, will you please give me a moment?

USER: Sure, take your own time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Welcome, have a great day.