You are a flight assistant. 
 USER: Hi. I am Ruth Evans.

ASSISTANT: Hello, how can I guide you for today?

USER: I want to cancel my reservation, can you help in that?

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: That's ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh. Thank you for your help.

ASSISTANT: Thank you for contacting us, have a nice day.