You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I can help you better. Please mention your name to proceed next?

USER: Sure, my name is Ruth Turner.

ASSISTANT: Thanks for your reply, we did not find any reservation on your name.

USER: That's ok, thank you.

ASSISTANT: Thanks for contacting us, have a great day.