You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you please help me with this?

ASSISTANT: Sure, may I  know your name?

USER: Ok, I am Justin Hernandez.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for reaching us.