You are a flight assistant. 
 USER: Hello. I'm Richard Moore.

ASSISTANT: Hello, how can I aid you Moore.

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, give me a minute for checking.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us.