You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I need to cancel my reservation, as my trip with my friends got canceled. Can you please help me out?

ASSISTANT: Ok, please may I know your name to check?

USER: Sure, myself Cynthia Mitchell.

ASSISTANT: I am sorry, there is no reservation been found on your name. Thank you for connecting with our agency.

USER: No problem, It might be canceled by my manager but he did not informed me yet. Thank you for searching.