You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello.

USER: I am Sandra Baker.

ASSISTANT: Sandra Baker, How exactly I can assist you today?

USER: I am planning to visit self drive swim with manatees in crystal river in Orlando, FL - MCO. Can you help me to book a direct flight?

ASSISTANT: Sure, For booking, we need your boarding point. Can you provide them?

USER: I want to board from New York, NY - JFK.

ASSISTANT: What are your preferable travelling dates?

USER: My trip dates are 05/09 and recur on 05/11.

ASSISTANT: Sorry Sandra Baker, there is no flight found on your travel dates, for your journey.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for your presence.