You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I would like to cancel my recent reservation. Can you help me. My name is Ryan Collins.

ASSISTANT: Sure, I will help you. Please, wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our records.

USER: No issue, thank you for your time.

ASSISTANT: Thank you for opting us.