You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you?

USER: I have to change my journey locations in my previous reservation due to my planned event got shifted to another locations. Is it possible to change?

ASSISTANT: Sure, may I know your name for checking?

USER: Thank you. Please check my reservation with my name Susan Turner.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! It may not be booked properly due to some technical issues while booking.

ASSISTANT: Thank you for opting us.

USER: Anyway, thank you for your time.