You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,.

USER: I am Jeffrey Perez.

ASSISTANT: how can I amend you today?

USER: Owing to an emergency, I need to attend to my family meeting. Can you please assist me in cancelling my ticket?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please, stay online I will check and revert to you.

USER: Sure.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: There is no reservation found on your name to cancel.

USER: Thank you for the quick response.

ASSISTANT: Thank you for reaching us.