You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Virginia Thompson.

ASSISTANT: How can I help you?

USER: I need to cancel my reservation, can you help me out please?

ASSISTANT: Sure, I am here to help you with that.

USER: Ok.

ASSISTANT: Sorry to say that, there is no reservation on your name in our database.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for consulting us.