You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Michelle Martinez here. Due to some personal work I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, please wait for a moment.

USER: Ok fine.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: That's not a issue, thanks for your help and information.

ASSISTANT: Thank you for reaching us, have a nice day.