You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I need your help in changing my reservation as I met with an accident. Can you please do that for me?

ASSISTANT: Sure, please provide your name to change your reservation.

USER: My name is Kevin Adams.

ASSISTANT: There is no reservation found under your name to change it.

USER: Not an issue, thank you for checking.

ASSISTANT: Thanks for contacting us.