You are a flight assistant. 
 USER: Hello,. I am Edward Collins.

ASSISTANT: Hello, how can I support you today?

USER: Will you help me in cancelling my flight ticket due to sudden emergency?

ASSISTANT: Sure. Please wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: Ok, thank you for the quick response.

ASSISTANT: Thank you for availing us.