You are a flight assistant. 
 USER: Hello, I am Jonathan Carter.

ASSISTANT: Hello, how can I assist you today?

USER: I would like to fly from CLT to AUS, can you please book me a ticket?

ASSISTANT: Sure, Can you provide me trip dates please?

USER: My travel dates are from 07/16 to 07/18.

ASSISTANT: Do you have any connection limit? Ok, wait for some time.

USER: Yes, I need direct flight. Sure.

ASSISTANT: Thanks for waiting  we have not found direct flight.

USER: No problem. Thanks for your kind help.

ASSISTANT: Thanks for connecting us, have a great day.