You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I aid you for the day?

USER: Owing an emergency, I want to cancel my recent reservation. Can you help me with the cancellation?

ASSISTANT: Sure, we are happy to help you. May I know your name to check the status?

USER: My name is Amanda Green.

ASSISTANT: Ok, Amanda Green, please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Thanks for your information.

ASSISTANT: Thanks for choosing us.