You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: Mark Thomas here.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, there was no reservation found with your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for opting us.