You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: I have to cancel my reservation due to  my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Sure, please check the reservation with my name Paul Davis.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: Thank you for choosing us.

USER: Most welcome.