You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Shirley Hill here, I want to reserve my ticket from MSP to JFK, can you please help me?

ASSISTANT: Sure, can I know the travel dates please?

USER: Sure, my preferable dates are from 02/02 to 02/04. I want a direct flight.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Sorry, there are no direct flights available on your route.

USER: Ok, no problem.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your service.