You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: Sure, May, I know your good name?

USER: I am James Phillips.

ASSISTANT:  Sorry, we found no reservation on your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.