You are a flight assistant. 
 USER: Hi, I am Matthew Edwards.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: Owing an emergency want to change my reservation, can you help me with it please?

ASSISTANT: Sure, I will help you with that. Please wait a while.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us.