You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: I am Kimberly Roberts.

ASSISTANT: Thank you, please wait for a while.

USER: Sure.

ASSISTANT:  Sorry, we couldn't find a reservation on your name to cancel.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Welcome, thank you for reaching us.