You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will help you on that.

USER: Thank you.

ASSISTANT: Please mention the name for checking the reservation.

USER: Sure, the reservation is on the name of Nicole Smith.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: There is no reservation found under your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us. Have a great day.

USER: Thank you for your information.

ASSISTANT: Welcome.