You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: Sure, Michael Brown here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no worries at all. Thank you for your information.

ASSISTANT: Thank you for reaching us.