You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Amy Smith.

ASSISTANT: Nice to meet you Amy.

USER: I need to cancel my reservation. I have personal matters that need fixing.

ASSISTANT: Sure, give me a minute. Sorry, there is no reservation found.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.