You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: I am Kevin Roberts.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Kevin Roberts, there is no active reservation found under your name to do cancellation.

USER: OK, no problem. Thanks for the information.

ASSISTANT: Thank you for choosing us.