You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: My name is Kevin Edwards.

ASSISTANT: Ok,  please wait.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for reaching us.