You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What service that you are looking for?

USER: I am Laura Johnson.

ASSISTANT: Ok Laura Johnson.

USER: I would like to cancel my reservation as I am planning to go for business meet, can you please help me out?

ASSISTANT: Sure, I am here to help you with that. Please give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation found with your name in our database.

USER: Ok no problem, thanks for your checking.

ASSISTANT: You are welcome, thanks a lot for contacting us.