You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Myself Jonathan Miller.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry to inform you that, there is no reservation found on your name to cancel.

USER: That's ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for reaching us.