You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Benjamin Smith. I have to attend a Live Concert at San Francisco, could you please help me with booking a flight ticket from PHL to SFO?

ASSISTANT: Ok, may I know your travelling dates to get a flight?

USER: I would like to take off on 01/27 and return on 01/29.

ASSISTANT: Wait a moment, let me check.

USER: Sure, take your time.

ASSISTANT: There is a connecting flight-1006, shall I proceed?

USER: Please confirm the booking.

ASSISTANT: Ok, your ticket has been done with UA airline.

USER: I really appreciate your help, thank you for your service.

ASSISTANT: Thank for contacting us.