You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I guide you today?

USER: Please cancel my recent reservation. I'm Virginia Hill.

ASSISTANT: Sure, please wait for a couple of minutes.

USER: Ok.

ASSISTANT: I will check and revert you. Thanks for being patient, we did not find any reservation on your name.

USER: Thanks for the assistance.

ASSISTANT: Thank you for reaching us.