You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: I am Kenneth Brown.

ASSISTANT: Kenneth Brown, there is no active reservation found under your name in our database.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for contacting us.