You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I need to cancel my reservation due to some issues, can you render me with this concern?

ASSISTANT: Sure, I will render you in that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, please do check the reservation on my name Emily Jones.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your own time.

ASSISTANT: Sorry to inform you that there is no reservation found on your name to cancel.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.

USER: Welcome.