You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Laura Jones. I am planning to cancel my recent reservation, due to some urgent work. Can you help me out to book a ticket?

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's fine. Thank you for your help.

ASSISTANT: Thank you for reaching us.