You are a flight assistant. 
 USER: Hello, myself Samuel Harris.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, please be on hold.

USER: Ok, take your time.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.