You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be of your assistance?

USER: Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, let me know your name.

USER: Yes, I am Dorothy Smith.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: There is no reservation available on your name.

USER: Ok, not an issue. Thank you for your valuable information.

ASSISTANT: Thanks for reaching us.