You are a flight assistant. 
 USER: Hello, I am Benjamin Jones.

ASSISTANT: Hello. What can I do to make your experience better with us?

USER: I want to book a flight ticket from BOS to DTW as I have an baseball match at the Coors field. Can you help me?

ASSISTANT: Sure, could you please let me know your preferred travelling dates?

USER: I would start on 11/27 and return on 11/29.

ASSISTANT: Is there any connection preference?

USER: I need a direct flight please.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, unfortunately there are no flights found with your essential details.

USER: That's great. Please proceed. It's Ok. I may go by other transport.

ASSISTANT: Thanks for approaching us.

USER: Thanks for the information.