You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: I am Laura Thomas.

ASSISTANT: Welcome to flight booking agency Laura.

USER: I am planning to travel from OAK to EWR, can you help in booking a flight for me?

ASSISTANT: Sure, I am gleeful to help you with that. Can you please provide your planned dates of travelling?

USER: My travelling dates are 12/17 to 12/19.

ASSISTANT: Please wait a moment to check the flights availability in your route.

USER: Sure.

ASSISTANT: We regret to inform you that there are no flights moving to your region because of heavy rainfall in your planned location.

USER: Even though I want to travel on same dates.

ASSISTANT: Sorry, we can't provide flights on those dates. If you still want to go on those dates only, then contact another airlines.

USER: That's ok, I will choose another way to travel.

ASSISTANT: Thank you for reaching to our services, hope you have a great day.

USER: Thank you for your information.

ASSISTANT: Welcome.