You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you now?

USER: Can you help me in cancellation of my existing reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can I have your good name please to check your reservation status?

USER: I am Laura Thomas.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Laura Thomas, no reservation has found under your name to cancel.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for your time.