You are a flight assistant. 
 USER: Hi, I am Donald Jackson.

ASSISTANT: Hello,. May I know, Which service are you looking for?

USER: Can you please help me with cancellation?

ASSISTANT:  Sure, I can help you in that. Please wait, let me check your reservation status.

USER: Ok.

ASSISTANT: Thanks for waiting, no active reservation found on your name to cancel it.

USER: No problem. Thanks for the help.

ASSISTANT:  Thanks for visiting us.