You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. May I know your good name?

USER: I have planned to visit Atlanta Botanical Garden but due to heavy rain my trip got cancelled. Can you help me with cancelling my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Rachel Williams.

ASSISTANT: Please, stay online.

USER: Ok.

ASSISTANT: Thank you for your valuable time. No reservation was found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.