You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you aid me to change my reservation due to emergency?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: Cynthia Miller here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.