You are a flight assistant. 
 USER: Hello. Myself Rachel Harris.

ASSISTANT: Hello, how may I aid to at this moment?

USER: I want to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: I feel euphoric to help you about your flight ticket cancellation Rachel.

USER: Thank you for the response.

ASSISTANT: Sorry to say this Rachel, there are no active reservation under your name to cancel.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.