You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: I am Sarah Wright.

ASSISTANT: Please wait, I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: Thank you for reaching us.