You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please share me your good name.

USER: My reservation was done under the name Gary Thompson.

ASSISTANT: Please hold for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for opting us.