You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to change my recent reservation due to some issues, can you help me in doing that?

ASSISTANT: Sure, I am here to help you with that. Can you please share me your name?

USER: Laura Mitchell here.

ASSISTANT: Please hold on for a while.

USER: Sure, wait a second.

ASSISTANT: Sorry, no reservation found on your name in our database.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.