You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Scott Jones from Dallas.

ASSISTANT: What service that you are looking from our agency?

USER: I want to go to Phoenix next month, can you please book a flight ticket for me?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Can you please provide your planned dates of travelling?

USER: I want to take off on 11/17 and book my return ticket also on 11/19.

ASSISTANT: Ok, may I know your origin and destination airport codes for booking?

USER: I want to fly from DFW and destination airport is PHX.

ASSISTANT: Please wait a moment to check the flights availability.

USER: Ok, please make sure that I want direct flight in this route.

ASSISTANT: Sorry to inform you that, there are no direct flights available in this route with your planned dates of travelling.

USER: Oh! It's ok no problem, I will go with another airline.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Thank you for your service.

ASSISTANT: Welcome.