You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: Can you please help me to cancel my recent reservation? Because I am unable to travel.

ASSISTANT: Sure, I am here to help you with this. May I know your name please?

USER: Thank you. My name is Nancy Parker.

ASSISTANT: Ok, wait for a mean while.

USER: Ok, take your time.

ASSISTANT: Sorry to say, that there is active no reservation found as per your name to cancel it.

USER: It's ok, not  a problem with that. Thank you for checking the ticket status.

ASSISTANT: You are welcome.