You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you with today?

USER: I am Nicole Parker. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Nicole Parker, I will definitely help you with it.

USER: Thank you.

ASSISTANT: Please allow me a minute while I search for the details in the database.

USER: Sure, take your time.

ASSISTANT: Thank you for your time. I am sorry to inform you that there is no booking registered with your name.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for using our assistance. Have a great day.

USER: Most welcome.