You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation because of some personal work. Can you please help me out?

ASSISTANT: Sure, I can help you in cancelling your reservation. Can you please provide me your name?

USER: Thank you, my name is Laura Hernandez.

ASSISTANT: Laura, I have not found any reservation under your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us and have a nice day.