You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know how best I can help you today?

USER: I am George Hernandez. I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Your welcome.