You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy. So I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, we are euphoric to help you.

USER: Thanks.

ASSISTANT: May I know your name?

USER: My name is Susan Turner.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name.

USER: Ok, no problem. Thanks for your service.

ASSISTANT: Thank you for contacting us.