You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be at your assistance?

USER: As I met with an accident, I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, may I know your name to check the reservation list and revert you?

USER: My name is Janet Allen.

ASSISTANT: We could not find any reservation by the name you provided.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.