You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I am Mary Parker, I planned a trip to meet my friend but due to some reason my plan is cancelled.

ASSISTANT: Sure, we are gleeful to help you for cancellation. Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Its ok. Thank you.

ASSISTANT: Thank you for reaching us.