You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I just want to cancel my ticket due to bad weather conditions at my destination place. Will you assist me to cancel on the name of Ruth Thompson?

ASSISTANT: Sure, please wait for some time.

USER: Sure.

ASSISTANT: Thank you for your valuable time, there is no reservation found under your name.

USER: No problem, thanks for your support.

ASSISTANT: Thank you for connecting with us.