You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my ticket due to inclement weather in my hometown.

ASSISTANT: Ok, may I know your name?

USER: Ruth Martinez here.

ASSISTANT: Please wait, I will check the reservation and get back to you.

USER: Sure.

ASSISTANT: Sorry, we couldn't find a reservation on your name to cancel.

USER: No problem, thank you.

ASSISTANT: Thank you for contacting us.