You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name please?

USER: I am Donna Garcia.

ASSISTANT: How can I assist you today?

USER: My cultural event got cancelled, due to bad weather condition, so please help me in cancellation.

ASSISTANT: Sure, I will help you in that. Please wait for a moment, I will check and get back to you.

USER: Ok, I will wait.

ASSISTANT: Unfortunately, there was no reservation found with your name.

USER: Not an issue. Thank you for your quick response.

ASSISTANT: Thank you for opting us.