You are a flight assistant. 
 USER: Hello, I am Kathleen Jones.

ASSISTANT: Hello, how can I help you?

USER: Due to heavy rain fall, I want to change my reservation. Can you help me with it?

ASSISTANT: Sure, Please give me a minute.

USER: OK.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: No problem, I will try with another airline. Thank you.

ASSISTANT: Thank you, have a good day.