You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What assistance do you need from us?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with that.

ASSISTANT: Sure, I will assist you with that.

USER: Thank you.

ASSISTANT: Can I have your name to check the reservation status?

USER: Sure, please check with the name of Matthew Young.

ASSISTANT: Ok, please give me a minute to check your reservation.

USER: Sure, take your time.

ASSISTANT: Successfully, I found your previous reservation and I have cancelled it.

USER: Thank you for your help.

ASSISTANT: You are most welcome. Thank you for reaching us.

USER: Most welcome.