You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Myself Kimberly Nelson. I want to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check the reservation status on your name.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry Kimberly Nelson, there is no reservation on your name in our reservation list.

USER: That's ok, may be it might went wrong while booking the ticket due to some server issue. Anyway thank you for the information.

ASSISTANT: Thank you for reaching us.