You are a flight assistant. 
 USER: Hello. I am Mary Wright.

ASSISTANT: Hello, how may I support you today?

USER: Due to weather problems I need cancel my recent reservation. Can you please help me that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation on your name to cancel your reservation.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for choosing our agency.