You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you at present?

USER: Due to heavy Sandstorms at my destination place, so I need to cancel my reservation. Will you help me in this?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Please mention your name to proceed further.

USER: Sure, I am Andrew Scott.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thank you for your time, we are happy to inform you that we found a reservation on your name and it is cancelled successfully.

USER: Thank you for helping me.

ASSISTANT: Thank you for availing us.