You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jason King.

ASSISTANT: How can I assist you today?

USER: Can you help me in cancelling my reservation?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok.

ASSISTANT: Jason, there is no reservation found under your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.