You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what type of service you are looking from us?

USER: I am Patricia Nelson, I would like to cancel my recent reservation because of some personal work, can you help me with this?

ASSISTANT: Sure, I will help you in cancellation of your reservation.

USER: Thank you.

ASSISTANT: Please wait for sometime, while I will check the active reservation with your name.

USER: Sure, I will wait for your response.

ASSISTANT: I regret to say this Nelson, there are no active reservations with your name to cancel.

USER: That's fine, thanks for your information.

ASSISTANT: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.