You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Michael Mitchell here.

ASSISTANT: How can I aid you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, please allow me a moment to check for your status.

USER: Ok.

ASSISTANT: Thank you for waiting. I have found your reservation and cancelled it successfully.

USER: Thanks for your help.

ASSISTANT: Thank you for reaching us.