You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am looking to cancel the recent ticket because my friend is coming to my hometown to meet me, so I have cancelled the trip. Can you please help me to cancel the ticket?

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name to proceed further?

USER: My name is Jennifer Miller.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: It's ok, not a problem with that one. Thank you so much for your help in searching the ticket status.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: You are most welcome.