You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you at present?

USER: I am Samantha Harris, I want to book a ticket from Minneapolis,  MSP  to Philadelphia,  PHL. Can you find a direct flight?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: When do you want to travel?

USER: I want to travel on 11/10 and 11/12.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your patience, No flights were currently running to that location due to abnormal weather conditions.

USER: Ok, thank you for informing me.

ASSISTANT: Thank you for reaching us.