You are a flight assistant. 
 USER: Hi, I am Ryan Gonzalez.

ASSISTANT: Hello,. How can I assist you today?

USER: Due to some emergency problem of my family I would like to cancel my reservation. Could you please help me with that?

ASSISTANT: Sure, please provide me your name? Sorry, there is no reservation found on your name.

USER: Thank you, no issue at all.

ASSISTANT: Thank you for contacting us, have a good day.