You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I be at your service?

USER: I am Sarah Young. I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, let me check the status and get back to you.

USER: Sure.

ASSISTANT: We could not find any active reservation by your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for picking us.