You are a flight assistant. 
 USER: Hello. Virginia Young here.

ASSISTANT: Hello Young, how may I help you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I will help you with this.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Young, there is no reservation found as per your name to cancel your reservation.

USER: Oh! I think the ticket was not booked properly due to server issue. Anyway, thank you for the information.

ASSISTANT: You are welcome.