You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, please share me your name to check the reservation list.

USER: My name is Ruth Edwards.

ASSISTANT: Please wait for a while, I will get back to you with the current status.

USER: Sure.

ASSISTANT: I have gone through the reservation list which is recorded in database but, your name does not exist.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.