You are a flight assistant. 
 USER: Hello. I am Justine Hernandez.

ASSISTANT: Hello, how may I help you today?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me with that?

ASSISTANT: Sure, please wait I will check the recent reservation on your name and revert to you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in the database.

USER: Ok, No problem. Thank you.

ASSISTANT: Thank you for contacting us.