You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, we are here to help you. Can you share me your good name please?

USER: Sure, my name is Alexander Hernandez.

ASSISTANT: Please stand by.

USER: Sure, I'll be online.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for reaching us.