You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me in that?

ASSISTANT: Sure, May I know your good name?

USER: My name is Joshua Edwards.

ASSISTANT: Thank you for providing you name, please hold on.

USER: Sure.

ASSISTANT: Thank you for your patience. No reservation found with your name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for choosing us, have a nice day.