You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: Please cancel my previously booked ticket. As budget was very high for our planned trip and we are not able to arrange our budget, so can you help me with this?

ASSISTANT: Surely, I will help you out.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Thomas Lopez.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, thank you.

ASSISTANT: Thank you for choosing us.