You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Sure, I am here to help you out. Please provide me your name.

USER: Myself Mathew turner here.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT: Sorry Mathew turner, there is no reservation on your name in our database.

USER: No issue. Thank you.

ASSISTANT: Thank you for reaching us.