You are a flight assistant. 
 USER: Hello. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Hello, how may I aid you today? Sure, I am here to solve your concern in cancelling the flight ticket.

USER: Thank you.

ASSISTANT: May I know your name to check the reservation status on your name in our database.

USER: I am Rebecca Hall.

ASSISTANT: Sorry Rebecca Hall, I got a result by fetching your name in reservation changing panel that is " No reservation Found for this user". Its means that the reservation is in inactive mood.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.