You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I address you?

USER: Will you please help me in cancel my recent reservation?

ASSISTANT: Sure, please provide your name to fetch from database.

USER: Jonathan Hill.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: We regret to inform you that there is no active reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for contacting us.