You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I'am Linda Scott, suddenly my trip has cancelled, can you please cancel my reservation.

ASSISTANT: Sure, please wait for a moment. Sorry for the inconvenience, there is no reservation found on your name.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for approaching us, have a great day.