You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER:  I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, may I know your good name?

USER: I am Sandra Taylor.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.