You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Thomas Harris here.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: I found your reservation and I have cancelled successfully.

USER: Thank you.

ASSISTANT: Welcome Thomas Harris.