You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nicole Thompson.

ASSISTANT: Nicole Thompson, how can I aid you today?

USER: I would like to change my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I am here to help you. Hold on for a moment. Let me check.

USER: Sure, take your time.

ASSISTANT: Sorry Nicole Thompson, there are no flights reserved on your given name formerly.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Welcome.