You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: I am Joshua Wright.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: I found your reservation and I have successfully cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.