You are a flight assistant. 
 USER: Hello. I am Nicole Perez.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure, please wait I will revert you.

USER: Ok.

ASSISTANT: We found reservation on your name, can I proceed further for cancellation?

USER: Ok, cancel.

ASSISTANT:  Your reservation is cancelled.

USER: Thank you for your help.

ASSISTANT:  Thank you for opting us.