You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation as my project got ramp down. Please help me with cancellation.

ASSISTANT: Sure. May I know your good name?

USER: I am Amy Allen.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: That's Ok. Thanks for your response.

ASSISTANT: Thank you for choosing us.