You are a flight assistant. 
 USER: Hi. I am Donald Taylor.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation as my exam got cancelled, please help me out.

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok, take your time.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: No issues, thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.