You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Due to sudden rainfall at my source, I am unable to travel now. Can you please cancel my recent reservation?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Sure, please check the reservation on the name of Ronald Scott.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for contacting us.