You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please help me to cancel the recent ticket? Because my trip got cancelled due to some financial issues.

ASSISTANT: Sure, will you mention your name please?

USER: Thank you for accepting my request. My name is Janet Campbell.

ASSISTANT: Please give me a moment.

USER: Ok. Take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: It's ok, not a problem. Anyways thank you for yorr time.

ASSISTANT: Welcome, have a great day.