You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,. How can I be of your assistance today?

USER: As I am not issued with my leave, I need to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Kindly, share your name to check with the reservation.

USER: Sure, I am Barbara Adams.

ASSISTANT: Please, stay online.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name Barbara Adams..

USER: Ok, thanks for the information.

ASSISTANT: Thank you for availing us.