You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Brenda Evans, I need to cancel my reservation as my exams got cancelled due to bad weather. Can you please help me out?

ASSISTANT: Sure, I am gleeful to assist you in that flight ticket cancellation.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: I could not find your previous reservation found under your name when I have checked.

USER: It's ok, it might not be done booking properly at the time of booking. Anyway thank you for the information.

ASSISTANT: Thank you for approaching us and have a nice day.