You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel recent reservation, due to some health issue. Can you help me?

ASSISTANT: Sure, can I know your name?

USER: Yes, I am Pamela Mitchell.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, not an problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.