You are a flight assistant. 
 USER: Hello, I am Nicole Allen.

ASSISTANT: Hello, how can I serve you?

USER: Due to heavy snow, match has been abonded. Can you please help me out in cancelling my recent reservation?

ASSISTANT: Sure, please wait a minute, let me check the information and get back to you.

USER: OK.

ASSISTANT: There is no reservation with your name.

USER: OK, no problem. Thank you for the information.

ASSISTANT: Thank you, for reaching us.