You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How may I assist you?

USER: Can you please help me in changing my existing reservation, as my exam got postponed.

ASSISTANT: Sure, I will help you. Please let me know your name.

USER: My name is Jason Wright.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you.