You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation due to sudden postpone of my family trip dates. Can you help me with that?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: Sure, I am Angela Allen.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Sure.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Ok, thank you for your information.

ASSISTANT: Thank you for reaching us.