You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: I have some personal matters that need fixing, so I need to cancel my recent reservation. Can you please help me in cancellation?

ASSISTANT: Sure, May I know your name please?

USER: My name is Amanda Harris.

ASSISTANT: Thank you for your information. Sorry, we did not found any reservation on your name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.