You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,.

USER: I am George Rodriguez.

ASSISTANT: By what way can I help you now?

USER: Please cancel my recent reservation due to my illness.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thanks for your presence.