You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: Will you help me to cancel my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Carolyn White here.

ASSISTANT: Sorry, we could not find any reservation on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for approaching us.