You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I have to cancel my recent ticket because the planned trip got cancelled suddenly, can you please help me with that?

ASSISTANT: Yes, I can help you.

USER: Thank you for accepting my request.

ASSISTANT: Can you tell me your name?

USER: My name is Kevin Phillips.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Oh! I think the ticket is not booked properly. Anyways thank you for searching my ticket status.

ASSISTANT: Thank you for contacting us.

USER: You are welcome.