You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you now?

USER: Can you cancel my recent reservation which I have done with my name?

ASSISTANT: Sure, I am happy to help you in cancelling.

USER: Thank you.

ASSISTANT: For cancelling your reservation, we need to know your name. So, please send me your good name to check your reservation status.

USER: Ok, I am Carolyn Campbell.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our records.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for choosing us.