You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Nicholas Thompson.

ASSISTANT: Yes, Thompson.

USER: I would like to cancel my reservation as I am having business meet, can you please help me out?

ASSISTANT: Sure, please be on hold.

USER: Thank you. Sure, take your time.

ASSISTANT: There is no reservation found under your name to do cancellation.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.