You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: Brandon Taylor, I want to cancel my reservation as I got hospitalized last night and cant travel.

ASSISTANT: Sure Taylor, please wait for a while.

USER: Ok.

ASSISTANT: Sorry to inform that there is no reservation made on your name.

USER: It's Ok.

ASSISTANT: Thank you for opting us.

USER: Thanks for your response.