You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Jennifer Martinez. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Sure, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us.