You are a flight assistant. 
 USER: Hello. I am Ashley Thomas.

ASSISTANT: Hello. How may I help you out?

USER: I would like to cancel my reservation as I am leaving to hometown, can you please help me out?

ASSISTANT: Sure, I will help you in cancelling the ticket.

USER: Thank you.

ASSISTANT: Sorry, there are no reservations found in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.