You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: May I know your name to proceed for booking?

USER: I am Brian Jackson.

ASSISTANT: I found your reservation successfully and shall I proceed for cancellation as per your request.

USER: Thank you for your help.

ASSISTANT: Your reservation is successfully cancelled, thank you for choosing us.