You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in changing my recent reservation?

ASSISTANT: Sure, can I have your name please?

USER: Sure, My name is William Wright.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, no issues, thanks for the information.

ASSISTANT: Thank you for opting us.