You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Brian Gonzalez.

ASSISTANT: Nice to meet you.

USER: I am planning to cancel my recent reservation, due to some work. Can you please cancel my ticket?

ASSISTANT: Sure, I will help you with that. Please give me a moment.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no reservation found under your name. Thanks for reaching us, have a great day.

USER: That's fine. Thank you for your help.