You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, could I have your name please?

USER: My name is William Collins.

ASSISTANT: Ok, please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome, have a great day.