You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you at this moment?

USER: Due to my health conditions, I want to cancel my recent reservation.Can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: Patricia Anderson here.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us.