You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you now?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you.

ASSISTANT: For cancelling your reservation, we need to know your name. So, please forward me your name.

USER: I am Donald Wilson.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We have found a reservation on your name. Shall I proceed by cancelling?

USER: Yes, proceed with that.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thanks for the service.

ASSISTANT: Thank you for reaching us, have a great day.