You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I am Scott Miller. I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry Scott Miller, there is no active reservation on your name.

USER: Oh! It may not be booked properly due to server issues while booking.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your time.