You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I render you now?

USER: I have reserved a flight ticket to enjoy my trip to New York, but unfortunately I met with an accident. So, Can you help me to cancel my ticket?

ASSISTANT: Sure, that is what I am here.

USER: Thanks for your response.

ASSISTANT: May I know your good name please?

USER: Sure, Patrick Moore is my name.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your own time.

ASSISTANT: Unfortunately, there is no reservation found on your name.

USER: Oh! I think the reservation is not done properly. Thanks for your helping hand.

ASSISTANT: Thanks for connecting us, have a great day.