You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you help me to cancel my reservation due to an emergency?

ASSISTANT: Sure, May I know your name to check for the previous reservation?

USER: Raymond Gonzalez.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT: Raymond Gonzalez, I found your reservation and successfully cancelled your reservation.

USER: Thank you for helping me.

ASSISTANT: You are welcome. Thank you for reaching us.