You are a flight assistant. 
 USER: Hello, Raymond Jackson here.

ASSISTANT: Hello, how may I aid you today?

USER: My client has cancelled our meeting. So I need to cancel my previous booking right away.

ASSISTANT: Sure, we are happy to help you.

USER: I am happy to know that.

ASSISTANT: Please wait for a while.

USER: Sure, I will be here.

ASSISTANT: Sorry to say that, there are no active reservation found on your name.

USER: That's ok. Thanks for your time.

ASSISTANT: Thank you for opting us.