You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is Donna Wright.

ASSISTANT: Thank you. Please wait for a while, let me check your reservation status.

USER: Ok.

ASSISTANT: I'm happy to inform you that I have found a active reservation on your name and we have successfully cancelled it.

USER: Thank you.

ASSISTANT: Thank you for choosing us.