You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: Myself Edward Robinson. I need your help in booking my flight ticket from PHL to ORD, can you please do that for me?

ASSISTANT: Sure, I am here to help you in booking your flight ticket.

USER: Thank you.

ASSISTANT: On which dates you have planned your journey can you please provide it?

USER: I will depart on 05/27 and return back on 05/29.

ASSISTANT: Please be on hold for sometime.

USER: Sure.

ASSISTANT: Do you have any other requirements about your journey?

USER: Yes, I need single connection flight for my journey.

ASSISTANT: There is no flight with such a connected flight to your region, I regret to say this Edward.

USER: Very bad, thank you for the information.

ASSISTANT: You are most welcome, thank you for availing our service.