You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Could you please make me a plane reservation from MSP to AUS?

ASSISTANT: Sure, can I know your travelling dates?

USER: I am planning to start on July 18th and return on July 20th.

ASSISTANT: On which name should I reserve the flight ticket?

USER: I am Mary Lopez.

ASSISTANT: Do you have any connection limit?

USER: Yes, I need 1 lay by.

ASSISTANT: Do you have any other specifications?

USER: No.

ASSISTANT: We found UA airline with price 100 and economy class and airline number is 1016 with arrival time is 23:00 hours and departure time is 9:00 hours, Shall I proceed for booking?

USER: Perfect, please proceed.

ASSISTANT: Your ticket is booked.

USER: Thanks for your support.

ASSISTANT: Thank you for reaching us.