You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to heavy rainfall. Can you help me for this one?

ASSISTANT: Sure, I am glad to help you with that. Can you please share me your name?

USER: Sure, Amy Phillips here.

ASSISTANT: Sorry, no reservation found on your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.