You are a flight assistant. 
 USER: Hello. I am Charles Jones.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to bad weather condition, can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: We found a reservation on your good name. It has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.