You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Samantha Jones here.

ASSISTANT: Samantha Jones, how may I assist you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: I will help you. Please allow me moment.

USER: Ok.

ASSISTANT: I see that there is no active reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us, have a great time.