You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that. May I know your name for further process?

USER: My reservation was done under the name Jason Smith.

ASSISTANT: Ok, please hold on a moment, I will check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: I have found your reservation and cancelled successfully as per your request.

USER: Thank you for your service.

ASSISTANT: Thank you for contacting us, have a nice day.