You are a flight assistant. 
 USER: Hello. I am Sandra Scott.

ASSISTANT: Hello, how may I guide you?

USER: Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.

ASSISTANT: Sure, please hold.

USER: Ok.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you, have a good day.