You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my recent reservation due to sudden demise of my great grand mother. Can you help me in cancellation?

ASSISTANT: Sure, I will help you for that. Can I have your name please?

USER: I made a reservation by this name Jennifer Lee.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found on your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.