You are a flight assistant. 
 USER: Hi, I am Benjamin Moore.

ASSISTANT: Hello, how can I aid you today?

USER: Due to sudden demise of my aunt, I want to cancel my trip. Can you help me with it?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry to inform you that there is a no reservation in our database based on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for approaching us.