You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, may I know your name?

USER: Christine Williams.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.