You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Janet Campbell here. I want to cancel my ticket as I am sick.

ASSISTANT: Okay, wait a minute. Let me check your reservation status.

USER: Sure.

ASSISTANT: There was no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.