You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I render you today?

USER: I am Donna Baker. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Could you help me in the cancellation?

ASSISTANT: Sure, we are here to aid you. Sorry Baker, there is no active reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for availing us.