You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may assist you today?

USER: Due to climate issue at my destination, we need to cancel our movie shooting. Can you please cancel my reservation with name Matthew Lewis?

ASSISTANT: Sure, I will help you in cancellation. Ok, please wait. Sorry, there is no reservation found on your name.

USER: Sure. Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for reaching us, have a blissful day.