You are a flight assistant. 
 USER: Hi, Janet Williams here.

ASSISTANT: Hello, how can I assist you?

USER: Due to some personal issues, so I need to cancel my recent reservation. Can you please aid me with this?

ASSISTANT: Sure, Please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: No problem, thanks for your support.

ASSISTANT: Have a good day.