You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you to make you happy?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, we will help you with that. Could you please specify your name?

USER: I am Laura King.

ASSISTANT: Ok, please hold on for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for being on hold, no reservation was found based on your name.

USER: That's ok, no issues.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your service.