You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Kimberly Adams. Owning an emergency, I would like to cancel my resent reservation.

ASSISTANT: Ok, please hold on a minute.

USER: Sure.

ASSISTANT: Thanks for being on hold. Sorry, there is no reservation found on your name.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for choosing us.