You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you?

USER: I have already reserved my ticket, but right now I want to cancel that reservation. Can you help me?

ASSISTANT: Ok, may I know your name please?

USER: I am Ashley Adams.

ASSISTANT: Ashley, there is no reservation on your name.

USER: Ok, no issues. Thanks for everything.

ASSISTANT: Thanks for reaching us.