You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Deborah Hall, can you help me to cancel my ticket. As I didn't got leave on the day when I need to travel.

ASSISTANT: Sure Deborah, please give me a minute to check it.

USER: Take your time.

ASSISTANT: Sorry Deborah, there is no reservation found on your name. May I be of any other help?

USER: No issues, thank you for checking.

ASSISTANT: You are most welcome.