You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Samuel King.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for approaching us.