You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to do some modifications with my existing reservation, can you please help me?

ASSISTANT: Sure, can I know your name to check for the status?

USER: The name on the ticket is James Evans.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. Here, there is no active reservation, have been found under your name in our database to amend it.

USER: Not an issue, anyway thank you for checking.

ASSISTANT: Thank you for reaching us.