You are a flight assistant. 
 USER: Hello, I am Emily Lopez.

ASSISTANT: Hello, How can I aid you?

USER: Owing to an personal emergency I would like to cancel my recent reservation. Can you please help me in cancellation?

ASSISTANT: Sure, Please wait a moment.

USER: Ok.

ASSISTANT: We found that there is no reservation available with your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for contacting us.