You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am looking to cancel the ticket, can you please help me to do that?

ASSISTANT: Sure, we are blissful to help you.

USER: Thanks a lot for your quick response.

ASSISTANT: Can you share your good name?

USER: My name is Frank Allen.

ASSISTANT: Please be on hold.

USER: Sure, I can wait for your reply.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Oh! It is sad to hear from your end. Anyhow thank you for your time.

ASSISTANT: Thank you.