You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, will you please help me to cancel it?

ASSISTANT: May I know your name please?

USER: My name is Anna Phillips.

ASSISTANT: There is a reservation on your name, it is cancelled as per your request.

USER: Ok, thank you.

ASSISTANT: Thank you for opting us.