You are a flight assistant. 
 USER: Hello. My name is Kenneth Phillips.

ASSISTANT: Hello, how can I help you?

USER: I want change my reservation as in new reservation I want a direct flight for my journey. Can you aid me with that?

ASSISTANT: Sure. Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: That's Ok, thank you.

ASSISTANT: Thank you for approaching us.