You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is James Taylor.

ASSISTANT: James, how may I help you?

USER: I have a concert to attend at New York. Can you help me in booking a ticket?

ASSISTANT: Sure, please provide your airport codes.

USER: I would like to travel from PHL to JFK.

ASSISTANT: May I know your journey dates?

USER: Can you check with the dates 08/02 and 08/04.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Flight 1013 of Southwest airlines is providing service on your route.

USER: Sure, please book the ticket.

ASSISTANT: Your ticket is confirmed.

USER: Thank you for your favour.

ASSISTANT: Thank you for approaching us.