You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I aid you today?

USER: I made a reservation earlier for a connecting flight unknowingly so, I want to change my existing reservation for a direct flight. Can you aid me in changing my reservation?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Sure, Paul Johnson is my name.

ASSISTANT: Thanks for waiting.

USER: OK.

ASSISTANT: There is no reservation found on your name in our database.

USER: Ok, that's not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the response.