You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand?

USER:  I am Samuel Brown. I want to book a ticket to Phoenix, AZ-PHX to attend a conference. Can you book a connecting flight?

ASSISTANT: Sure, we are here to help you. May I know your journey dates?

USER: My travel dates are 08/28 and 08/30.

ASSISTANT: Can I know your journey points?

USER:  I will depart from Seattle, WA-SEA.

ASSISTANT: Please wait.

USER:  Ok.

ASSISTANT: Sorry, we have a direct flight to your destination.

USER: Please do not proceed.

ASSISTANT: Ok.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.