You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure,  I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Matthew Edwards.

ASSISTANT: I cancelled your reservation successfully.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.