You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: Due to heavy rainfall at my source, I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, we are here to help you with cancellation. To check your reservation, may I know your good name?

USER: Sure, I am Carolyn Hernandez.

ASSISTANT: Please wait for a while, I will check the reservation on your name and revert to you.

USER: Sure.

ASSISTANT: Thanks for your time. Unfortunately, there was no reservation found on your specified name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for reaching our agency.