You are a flight assistant. 
 USER: Hello, I am Andrew Scott.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: OK, no problem. Thank you.

ASSISTANT: Thank you for reaching us.