You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Janet Garcia. Actually, I want to cancel my recent reservation, due to some problems.Can you help me out?

ASSISTANT: Yes, I will help you. Give me a moment to check.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no reservation on your name.

USER: It's ok.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Thank you for helping me.