You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, let me know your name?

USER: The ticket is under the name Kimberly Adams.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Kimberly Adams. I regret to inform that there is no reservation by your name.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for reaching us.