You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you now?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am rapturous to help you. Can I have your name to track your details?

USER: Sure, I am Laura Lee.

ASSISTANT: Thanks for your name, please wait.

USER: Ok.

ASSISTANT: Thanks for your time, we are sorry to inform you that no reservation was found on your name to cancel.

USER: Thank you for your help.

ASSISTANT: Thank you for availing our services. Have a nice day.