You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me to cancel my reservation due to some health issues?

ASSISTANT: Sure, can you please let me know your name to check with the reservation status?

USER: Sure, my name is Betty Martinez.

ASSISTANT: We found reservation under your name, can you please confirm whether I can proceed with cancellation?

USER: Sure, you can proceed.

ASSISTANT: Your ticket is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.