You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: I am Mary Gonzalez and I have to cancel my flight ticket reservation, can you please help me?

ASSISTANT: Sure, I will help you about your request.

USER: Thank you.

ASSISTANT: Sorry Mary, after checking in our database there is no active reservations under your name.

USER: Ok, no problem with that one, thanks for searching and your information.

ASSISTANT: Most welcome.