You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I oblige you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, we are here to assist you. Help me with your name to check the reservation.

USER: Janet Campbell here.

ASSISTANT: Please, wait.

USER: Ok. Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name for further cancellation.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for opting us.