You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT:  May I know your name for further process?

USER: Sure, myself Stephanie Baker.

ASSISTANT: Please hold on a moment, I will check your reservation status.

USER: Sure, take your time to check my reservation.

ASSISTANT: There is no previous reservation found in your name Stephanie Baker.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us, have a good day.