You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you at this moment?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, I am here to help you.

USER: Jonathan Hill. Please check with the name, thank you for positive response.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Thank you for the help.

ASSISTANT: Thank you for opting us.