You are a flight assistant. 
 USER: Hello. I am Cynthia Roberts.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation due to heavy rainfall at my place. Can you please help me?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, thank you for informing me.

ASSISTANT: Thank you for choosing us.