You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Susan Scott.

ASSISTANT: Susan Scott, how may I assist you today?

USER: I would like to cancel my reservation as I am leaving for business meet, can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Susan Scott, I am really sorry to inform you that there in no booking done on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us. Have a great time.