You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please help me to cancel my flight ticket?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please help me with your name.

USER: I am Kathleen Parker.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Thank you. Kathleen Parker, I am really sorry to inform you that there is no reservation found on your name.

USER: That's ok thank you for checking.

ASSISTANT: Thank you for understanding. Thank you for reaching us. Have a great time.