You are a flight assistant. 
 USER: Hi. I am Jason Jackson.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Due to some issues I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, we will help you. Please give me a moment, I will check the status and notify you.

USER: Sure, make it fast.

ASSISTANT: Thanks for your time, we did not find any reservation on your name in our database.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for availing us.