You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am here to help you with your concern. May I know your name to check with the reservation status?

USER: Thank you. My name is Benjamin Phillips.

ASSISTANT: Please allow me 2-3 minutes while I check with the reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting, Benjamin Phillips. Sorry, there is no active reservation found under your name to cancel.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.