You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my ticket due to family issues.

ASSISTANT: May I know your name to check with the reservation status?

USER: Catherine Collins here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, regret to inform that there is no active reservation found under your name to cancel.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.