You are a flight assistant. 
 USER: Hello, I am Amanda Baker.

ASSISTANT: Hello, how can I aid you at this time?

USER: I want to cancel my recent reservation, due to heavy rainfall my football match has been cancelled. Can you aid me with cancellation?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Unfortunately there is no reservation exist on your name.

USER: Ok, not an issue. Thanks for your help.

ASSISTANT: Thank you for selecting us.