You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me in canceling my recent reservation?

ASSISTANT: Yes, can you tell me your name?

USER: sure, myself Matthew Carter.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for contacting us.