You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you now?

USER: Due to sudden death of my friend I need to cancel my reservation can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know on which name the reservation is made?

USER: I am Emma Moore.

ASSISTANT: Please wait for a while, I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: No problem. Thank you for the information.

ASSISTANT: Thank you reaching us, we hope see you again.