You are a flight assistant. 
 USER: Hi. I want to cancel my reservation.

ASSISTANT: Hello, how can I help you today? May I know your good name please?

USER: My name is Timothy Scott.

ASSISTANT: Sure, please wait for a while, I will check and revert you.

USER: Ok.

ASSISTANT: We are sorry to inform you, we did not find any reservation with this name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for reaching us. Have a nice day.