You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Edward Turner. Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I will help you with that. Just give a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation on your name in our database.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.