You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name to check the reservation?

USER: My reservation was done under the name Katherine Lee.

ASSISTANT: We found a reservation and its has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.