You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, may I know your name?

USER: Myself Shirley Edwards.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.