You are a flight assistant. 
 USER: Hello. I am Amy Moore.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: There is a reservation found on your name, Are you sure shall I proceed for cancellation?

USER: Yes, please proceed for cancellation.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: My pleasure.