You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can aid you at this moment?

USER: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?

ASSISTANT: Sure. I will help you with that. May I know your name for further process?

USER: I am Carolyn Moore.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: There is no previous reservation found under your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us.