You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please cancel my reservation, due to bad weather conditions?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Justin Young.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.