You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please me help me with cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: My name is Frank Thomas.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Sorry we could not find any reservation on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.