You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: My name is Jessica Scott. I want to cancel my reservation due to heavy rainfall.

ASSISTANT: Ok, please wait a moment I'll check the details of your reservation.

USER: Ok.

ASSISTANT: Sorry Scott, in my database I didn't found any details regarding your reservation.

USER: Ok, thanks for giving information.

ASSISTANT: Thank you for contacting us, have a nice day.