You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in changing my reservation?

ASSISTANT: Sure, may I know your name?

USER: I am Raymond Lee.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for reaching us.