You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: As, I am unable to reach MSP are per the schedule. I need you to make few changes in my journey. Please help me.

ASSISTANT: I will help you with that.

USER:  Thank you.

ASSISTANT: May I know your name?

USER: My name is Angela Young.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: No hurry, no worry. Take your time.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Oh! That's ok. Thank you.

ASSISTANT: Thank you for contacting us, have a nice day.