You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure, may I know the name to check for the status?

USER: My name is Andrew Nelson.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation has been found under your name.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.