You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you the day?

USER: As my holiday trip has been postponed to due some issues. Can you please change my reservation?

ASSISTANT: Sure, I am here to serve you. Can you provide your name to proceed to next step?

USER: Susan Robinson is my name.

ASSISTANT: Thanks for the details. We did not find any reservation with the name of Susan Robinson.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, regarding your ticket changing process.

USER: Thanks for your information.