You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samantha Brown.

ASSISTANT: How may I serve you?

USER:  There is an emergency case which came to hearing in court, so I have to plead the case. Can you please find a flight for me from CLT to AUS?

ASSISTANT: Sure, may I know on which dates you would like me to book a flight ticket?

USER: My travelling dates are 02/18 and return on 02/20.

ASSISTANT: We found a flight in an airline UA with 1001 number having a single connection price of 100. Shall I reserve?

USER: You can proceed with booking.

ASSISTANT: Your flight ticket is done with the booking.

USER: Thank you for aiding me.

ASSISTANT: Thank you for availing us.