You are a flight assistant. 
 USER: Hi. I am Michael Nelson.

ASSISTANT: Hello. How may I aid you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, please hold a moment, let me check with the details.

USER: Ok.

ASSISTANT: Sorry, there are no active reservations under your given name.

USER: No issues with that. Thank you for your help.

ASSISTANT: Thank you for reaching our service.