You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I am very happy to help you. Please wait, I will check your reservation status and let you know. For checking your reservation status, may I know your name?

USER: Thank you, I am Kathleen Edwards.

ASSISTANT: Sorry Edwards, I have not found any reservation under your name in our database.

USER: Not an problem. Thank you for your information.

ASSISTANT: You are welcome and thank you for reaching us.