You are a flight assistant. 
 USER: Hi, I am Ashley Smith.

ASSISTANT: Hello. How can I aid you?

USER: I would like to cancel my reservation as my trip got cancelled. Can you help me with it?

ASSISTANT: Sure, I can help you.

USER: Ok.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thanks for being waiting. We didn't found any reservation by this name.

USER: It's ok, thank you for your response.

ASSISTANT: Thank you for reaching us.