You are a flight assistant. 
 USER: Hello, I am Kimberly Davis.

ASSISTANT: Hello, how can I help you?

USER: As the holiday trip which I have planned to go got postponed due to heavy rains, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to inform no reservation found on your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.