You are a flight assistant. 
 USER: Hello. I am Karen Edwards.

ASSISTANT: Hello. In what way can I help you?

USER: Will you be my helping hand in cancelling my recent reservation as the music festival which I have planned to attend got postponed?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Thank you for for waiting, there is no reservation found on your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you.