You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Emily Parker. I need to cancel my reservation, can you help me out?

ASSISTANT: Sure Parker, I am here to help you with this.

USER: Thank you.

ASSISTANT: Sorry Parker, there is no reservation found as per your name to cancel your reservation.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: You are welcome.