You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Daniel Adams here.

ASSISTANT: Adams, how can I help you today?

USER: I want to cancel my ticket due to dense fog in my place.

ASSISTANT: I understand your request and will be happy to help you. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Adams, no active reservation found under your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.