You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Gregory Nelson. Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me out/.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: Not an issue. Thank you for quick response.

ASSISTANT: Have a good day.