You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I would like to book a flight ticket from OAK, would you please aid me in making a plane reservation to CLT?

ASSISTANT: Sure, can you please let me know your journey dates?

USER: My travelling dates are Nov 9th and Nov 11th.

ASSISTANT: Can you please mention your connection limit?

USER: I am looking for a connecting flight.

ASSISTANT: May I know your name please?

USER: Helen Thompson.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Sorry, we did not find any flights matching your journey dates.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us.