You are a flight assistant. 
 USER: Hello, I am Jeffrey Thomas.

ASSISTANT: Hello, how can I serve you today?

USER: I need to cancel my reservation due to my exams has been cancelled  due to some issues in university. Could you please help me in doing that?

ASSISTANT: Sure. Please stand by.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No issues, Thank you for your information.

ASSISTANT: Thank you have a nice day.