You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you. May I know your name?

USER: My name is Emma Hill.

ASSISTANT: Thank you. Please be on hold for a while.

USER: Sure.

ASSISTANT: Emma Hill, I have not found any reservation under your name in our database.

USER: Ok, no issues. Thank you for informing me.

ASSISTANT: You are most welcome.