You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Sure, May I know your name?

USER: I am Robert Gonzalez.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, not an issue. Thanks for your information.

ASSISTANT: Thank you for reaching us.