You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, my live concert in Washington got postponed, so I want you to change my existing reservation.

ASSISTANT: Sure, can I have your name please?

USER: Sure, I have a existing reservation with name Brandon Robinson.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for opting us.