You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you now?

USER: I want to cancel my recent reservation as my exam got cancelled. Please help me with cancellation.

ASSISTANT: Sure, may I know your good name please?

USER: I am Laura Nelson.

ASSISTANT: Sorry, no reservation found with the given name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for connecting us.