You are a flight assistant. 
 USER: Hello. Scott Davis here.

ASSISTANT: Hello, how may I guide you?

USER: Can yo cancel my reservation?

ASSISTANT: Sure, please hold on for a moment for checking.

USER: Sure, take your time.

ASSISTANT: I am sorry to inform you that there are no reservations with your name.

USER: It's ok. Anyway, thank you for your time.

ASSISTANT: Thank you, have a good day.