You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation due to heavy cyclone in my location.

ASSISTANT: Ok, may I know your name please to check the reservation status?

USER: Sure, my name is Jessica Nelson.

ASSISTANT: Nelson, there is no reservation found with your details.

USER: Not an issue, thank you for assisting me.

ASSISTANT: Thank you for reaching us.