You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Myself Brian Robinson. Owing an emergency, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Give me a moment. Sorry, there is no reservation found on your name to cancel.

USER: It's ok, thank you for checking.

ASSISTANT: Welcome.