You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you. Please provide the name on which ticket was reserved.

USER: I am Ashley Edwards.

ASSISTANT: Sorry, there is no reservation existing on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: You are welcome, have a nice day.