You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Nicole Allen.

ASSISTANT: How may I help you?

USER: Can you help me to cancel my recent reservation because of some personal work?

ASSISTANT: Please wait a moment, I will revert you back with the proper information.

USER: Sure, take your own time.

ASSISTANT: Thanks for your time, there is no reservation found on your name in our database.

USER: That's not a issue, thanks for your information and great service.

ASSISTANT: Thanks for contacting us, have a nice day.