You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Katherine Taylor here. I will be cancelling my recent reservation due to floods, can you help me?

ASSISTANT: Sure, we can help you in cancelling.

USER: Thank you for your response.

ASSISTANT: Please wait a moment, I will check your details and get back to you.

USER: Take your time.

ASSISTANT: Sorry to say you that there is no active reservation found on your name.

USER: Oh! That's fine. Anyways, thank you for checking.

ASSISTANT: Thank you for contacting us.

USER: Welcome.