You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: My name is Jeffrey Turner.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: We found a reservation with your name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thanks for reaching us.