You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I amend you?

USER: I would like to cancel my recent reservation, As I need to stay back on my hometown due to heavy snowfall. Can you help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Benjamin Brown, is my name.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for waiting , there is a reservation found on your name. Shall I proceed for the cancellation.

USER: Ok, please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks for the effort.

ASSISTANT: Thanks for your approach.