You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Can you please help me to cancel my reservation due to heavy rains at my destination place?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you for accepting my request.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: Sure, my name is Brenda Hill.

ASSISTANT: Brenda Hill, there is no active reservation found under your name in our database.

USER: Not a problem, thank you.

ASSISTANT: Thank you for contacting us.