You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am George Davis.

ASSISTANT: Ok.

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting. We found a reservation with your name. Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.