You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Carolyn Nelson. Can you please cancel my reservation due to abnormal weather condition?

ASSISTANT: Sure, please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No problem. Thank you for your service.

ASSISTANT: Thank you for reaching us.