You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Owing to an emergency, my meeting with client got cancelled, so I want you to cancel my recent reservation.

ASSISTANT: Sure, may I know your name?

USER: Sure, Andrew Smith here.

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching our service.

USER: Thank you for your assistance.