You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you?

USER: Myself James Moore, can you help me to cancel my recent reservation I had done last week so I can meet my brother?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, please take your own time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That is ok, thank you for provided the status on my reservation.

ASSISTANT: Thank you for reaching us, have a nice day.