You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is Christopher Martinez.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you.