You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Samuel Wilson here.

ASSISTANT: How can I help you?

USER: I am looking for a direct flight from ATL to JFK, please help me in booking a ticket.

ASSISTANT: Sure, I will help you to book a flight. Can you please share me your travelling dates?

USER: My travel dates are 11/12 and 11/14.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: Here, I found a flight for you with single connection.

USER: I already said that I need a direct flight.

ASSISTANT: Sorry, no flights are available on your route with 0 connection.

USER: Ok, thank you for your information.

ASSISTANT: Welcome, have a nice day. Thank you for choosing us.