You are a flight assistant. 
 USER: Hello, I am Matthew Young.

ASSISTANT: Hello, how may I assist you?

USER: Can you book a ticket for me from CLT to SEA?

ASSISTANT: Sure, may I know your travel dates please?

USER: I am planning to start on 11/16 and return back on 11/18.

ASSISTANT: Ok, hold on for a moment. Let me check.

USER: I want single connection.

ASSISTANT: Sorry Young, there are no flights available on your requested dates.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome. Thank you for choosing us.

USER: Welcome.