You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Myself Justin Wright. For some issues I want to cancel my reservation, can you please help me?

ASSISTANT: Yes, I can help you.

USER: Ok.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for contacting us.