You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Betty Turner here.

ASSISTANT: How can I assist you at this moment?

USER: Can you please help me in cancelling my recent reservation? As I'm feeling sick right now.

ASSISTANT: Sure Betty Turner, I will help you with that. Please wait a moment to check your reservation status.

USER: Sure, I'll wait for your response.

ASSISTANT: Sorry Betty Turner, no reservation has found under your name to cancel.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for choosing us, have a good day.