You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My name is Cynthia Thomas. I would like to cancel my reservation because of my bad health condition.

ASSISTANT: Sure, please mention your name to check your reservation details in our database.

USER: Cynthia Thomas.

ASSISTANT: Thank you, please wait for a while.

USER: Sure, take your time.

ASSISTANT: I am very sorry to inform you that there is no reservation found under your name in our database.

USER: No issue, thank you for your time.

ASSISTANT: Thank you for reaching us.