You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Please help me to change my recent reservation.

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: Jerry Miller.

ASSISTANT: Sorry Jerry Miller, there is no active reservation on your name.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.