You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Myself Jeffrey Brown, I want to cancel my reservation due to my house got outburst.

ASSISTANT: Please wait for a while , I will revert you back with the status of your reservation.

USER: Ok, sure take your time.

ASSISTANT: Thanks for your time, there is no reservation found on your name to cancel it.

USER: It's ok fine, anyway thank you for the information.

ASSISTANT: Welcome, thanks for choosing us.