You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I aid you?

USER: Actually I have planned a trip to enjoy my weekend. But, unfortunately I have misplaced the month while booking. So, I need to cancel my ticket. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thanks for your response.

ASSISTANT: Please give me a minute, I will get back to you with current status.

USER: Ok, take your own time.

ASSISTANT: Unfortunately, there is no reservation found with your name in our database. May I know your good name?

USER: Sure, Barbara Parker is my name.

ASSISTANT: Thanks for providing your name.

USER: That's ok, you have done a great job. Thanks for your assistance.

ASSISTANT: Thanks for approaching us.