You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: I am here to help you, please provide your name to check your reservation.

USER: Myself Anna Turner here.

ASSISTANT: Thanks for your response, please hold on a moment.

USER: Sure.

ASSISTANT: There is no reservation found on your name to cancel it.

USER: Thank you for the help.

ASSISTANT: Thanks for contacting us.