You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I need to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait a moment. To check the reservation list may I know your name please?

USER: Myself Angela Gonzalez.

ASSISTANT: Sorry, there is no reservation on your name.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thank you.