You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me in cancelling my recent reservation as my trip got cancelled?

ASSISTANT: Thank you. I will help you. May I know your name?

USER: Please check the reservation on the name of Emily Wright.

ASSISTANT: Thank you. Please wait, let me check your reservation status.

USER: Ok.

ASSISTANT: Sorry, there is no reservation under your name in our database.

USER: Ok, no problem. Thank you.

ASSISTANT: You are welcome and thank you for choosing us.