You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Deborah Adams. Can you please help me in changing my existing reservation, as my football match got postponed to some other date.

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Please give me a moment to check your previous reservation status.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.