You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation.Can you help me for that one?

ASSISTANT: May I know your name?

USER: Sure, Laura Hall here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.