You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Andrew Scott. Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, please give me a minute.

USER: Ok.

ASSISTANT: Sorry Scott, there is no reservation available on your name.

USER: That's ok, thank you for the response.

ASSISTANT: You are welcome.