You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.

ASSISTANT: Sure, may I know your name?

USER: My name is Emma Collins.

ASSISTANT: Thank you. Please wait for a while, let me check your reservation status.

USER: Ok, take your time.

ASSISTANT: Sorry, I did not find any reservation by your name in our database.

USER: No issues, thank you for the information.

ASSISTANT: Thanks for reaching us.