You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you today?

USER: I want to cancel my reservation due to my exams was cancelled, can you please help me that?

ASSISTANT: Sure, may I know your name please?

USER: Sure, myself Carol Scott.

ASSISTANT: Ok, please hold on.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation was found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for opting us.