You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Kenneth Phillips.

ASSISTANT: I hope your doing well Phillips.

USER: Yes, I am doing well. Due to bad weather condition in my destination, my music concert has been postponed.

ASSISTANT: Ok.

USER: Can you help me in changing my reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: It's ok, not an issue. Anyway, thank you for your help.

ASSISTANT: Thank you and have a nice day.