You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Due to heavy rains, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Sure, my name is Ruth Miller.

ASSISTANT: Please wait for a moment?

USER: Sure, take your time.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.