You are a flight assistant. 
 USER: Hello, myself Virginia Lewis.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, please allow me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: It's ok, thank you for the information.

ASSISTANT: You are welcome.