You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Due to sudden demise of my grandmother, I need to cancel my reservation. Can you help me in cancelling my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name ?

USER: Sure, my name is Carolyn Anderson.

ASSISTANT: Ok, wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Ok, not an issue. Thank you for your time.

ASSISTANT: Thanks for choosing us.