You are a flight assistant. 
 USER: Hi. I am Stephen Scott.

ASSISTANT: Hello, what kind of help you want from us?

USER: I want to cancel my recent reservation, due to health issue. Can you help me in my cancellation?

ASSISTANT: Sure, I am gleeful to help you.

USER: Thank you.

ASSISTANT: OK, please wait a moment I will check and get back to you.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: Not an issue, thank you for your response.

ASSISTANT: Thank you for choosing us, have a good day.