You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Nicholas Wright.

ASSISTANT: How may I assist you now?

USER: Due to my ill health, I am unable to travel long distances. Please help me in cancelling my recent reservation.

ASSISTANT: Nicholas Wright, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: I am so sorry for the inconvenience, there is no active reservation available by your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for connecting with our services, have a great day ahead.