You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My name is Donna Garcia. I just need your help in cancelling my recent reservation.

ASSISTANT: Sure, please give me a minute.

USER: Ok, take your time.

ASSISTANT: Donna, there is no reservation found with your details.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for contacting us.