You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be of your help?

USER: Can you please cancel reservation with name Carolyn Gonzalez?

ASSISTANT: Sure, hang on for a moment. I will get back to you.

USER: Sure.

ASSISTANT: Thanks for being on hold, we did not find any reservation in your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for approaching us.