You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello.

USER: I am Anna Robinson.

ASSISTANT: How may I aid you?

USER: I want to cancel my recent reservation due to sudden demise of my Aunt. Can you aid me with this?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time. Sorry, we did not find any reservation in your name.

USER: Ok, thanks for your kind response.

ASSISTANT: Thanks for opting us.