You are a flight assistant. 
 USER: Hi, Cynthia Scott here.

ASSISTANT: Hello,. How may I assist you?

USER: Owing to an emergency of my grandfather sudden demise, I just want to cancel my recent reservation. Can you help me out for this?

ASSISTANT: Ok, sure please wait for a minute I will check your present reservation status and revert you.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found with your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your quality service.