You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency, I need to change my reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Thank you and my name is Paul Carter.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.