You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me?

ASSISTANT: Sure, can I know your name?

USER: Richard Jackson here.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for reaching us.