You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My name is Brandon Harris. I just want to cancel my recent reservation, due to heavy floods at my destination. Can you aid me with cancellation?

ASSISTANT: Sure, will you be on hold for sometime?

USER: Sure, I will be on hold.

ASSISTANT: There is no reservation on your name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you.