You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Myself Emma Hall. I want to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Please allow me a moment.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry Emma Hal, there is no active reservation on your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.