You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I benefit you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, may I know your name to check the data base?

USER: My name is Jonathan Hill.

ASSISTANT: We could not find any reservation on this name.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thanks for the help.