You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I need to cancel my reservation due to my parents are not allowing me to enjoy my trip so please help me with cancelling my reservation.

ASSISTANT: I am happy to help you with that.

USER: Thank you.

ASSISTANT: Can you please give me a  minute.

USER: Sure.

ASSISTANT: May I know your name please?

USER: Sure, please check the reservation with the name of Nicholas Young.

ASSISTANT: Sorry to say that there is no reservation found.

USER: Oh! May be booking is not done properly earlier.

ASSISTANT: Thank you for reaching us.

USER: Anyway, thank you for your time.