You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, will you mention your name for checking the reservation status?

USER: I am Janet Jones.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name. Thanks for reaching us, have a great day.