You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what kind of service are you looking for?

USER: Can you please help me to cancel my reservation due to bad weather conditions at my destination?

ASSISTANT: Certainly, I can help you in doing that.

USER: Thank you.

ASSISTANT: Can you please share the name on which your reservation was made formerly?

USER: I am Jacob baker.

ASSISTANT: Ok, let me check the current status and get back to you with an update.

USER: Sure.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active by the name you provided.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for approaching us.