You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Amy Hernandez here. I was made a reservation earlier in this week. But I want to change my reservation. Can you please help me for that?

ASSISTANT: Please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry Amy, no reservation found under your name.

USER: Anyway, thank you for the information.

ASSISTANT: You are welcome. Have a good day.