You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I have to attend a Live Concert at Charlotte, could you please help me with booking a flight ticket from SFO to CLT?

ASSISTANT: Sure, let me know your travel dates?

USER: I would like to depart on Jan 18th and return on Jan 20th.

ASSISTANT: Do you prefer direct flight or connecting flight?

USER: I am looking for a connecting flight.

ASSISTANT: Is there any other specifications?

USER: I have no other specifications.

ASSISTANT: May I know your good name?

USER: I am Rebecca Wright.

ASSISTANT: We found a direct flight 1022 in Jet blue airline with fare 200 and class is economy. Shall I proceed with booking?

USER: Please confirm the booking.

ASSISTANT: Your flight ticket has been reserved.

USER: I really appreciate your help, thank you for your service.

ASSISTANT: Thank you for choosing us.