You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, because my health was no good. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: My name is Ruth Jones.

ASSISTANT: Sorry Ruth, no reservation found on your name.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for contacting us.