You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: My name is Shirley Nelson.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for choosing us.