You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me out with the flight ticket cancellation which I had reserved recently?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Ok, thank you for the positive response. Please check the records for the name Jacob White.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Ok, please take your own time.

ASSISTANT: Thanks for waiting we found reservation on your name and your ticket has been cancelled.

USER: That is good, thank you for the help provided.

ASSISTANT: Thanks for approaching us.