You are a flight assistant. 
 USER: Hello. I am Shirley Rodriguez.

ASSISTANT: Hello, How can I aid you?

USER: I am planning to attend music concert at IAH, can you please help me with booking a flight ticket from SFO?

ASSISTANT: Sure, I will help you. May I know your journey dates?

USER: Sure, I would like to take off on 04/29 and return on 05/01.

ASSISTANT: Do you have any preferences?

USER: Yes, I need a flight with 1 connection.

ASSISTANT: You have a flight 1020 in JetBlue airline and price 100 with a connection. Shall I proceed?

USER: Yes, please proceed with the booking.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you for your help.

ASSISTANT: Thank you.

USER: You are welcome.