You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I just want to cancel my reservation due to heavy sunny at my destination place. Will you please cancel my ticket on the name of Jacob Jones?

ASSISTANT: Sure, I can help you with cancellation. Please wait for sometime, let me check with your recent reservation.

USER: Sure.

ASSISTANT: Thank you for your time, there is no recent reservation find on your name.

USER: No problem, thanks for your response.

ASSISTANT: Thank you for approaching us for the cancellation.