You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: May I know your name please?

USER: Joshua Hall here.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.