You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What assistance do you need from our travel agency?

USER: I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, I can help you to cancel the ticket. Can you please tell me your full name?

USER: Brian Gonzalez here.

ASSISTANT: Ok, please give me a minute.

USER: Sure.

ASSISTANT: I have checked your ticket status in our portal, I have found your reservation and cancelled your ticket successfully.

USER: Ok, thank you for your services.

ASSISTANT: You are most welcome. Thank you for approaching us.