You are a flight assistant. 
 USER: Hello, I am Kathleen Perez.

ASSISTANT: Hello, how may I help you today?

USER: As my schedule of attending an film shout got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, I am happy to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thank you for your information.