You are a flight assistant. 
 USER: Hello. I am Jessica Allen.

ASSISTANT: Hello, how can I aid you today?

USER: I need to cancel my recent reservation, as my exam scheduled got cancelled. Please help me in cancelling?

ASSISTANT: Sure, I am here to help you. Please wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for reaching us, have a good day.