You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I assist you?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, May I know your name?

USER: I am Emily Rodriguez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days.

USER: Thank you.

ASSISTANT: Thank you for reaching us.