You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I need to cancel my reservation as I need to stay back in my home town due to my house has collapsed by Floods. Can you help me?

ASSISTANT: Sure, I will help you. Can I have your good name please?

USER: Lisa Roberts here.

ASSISTANT: There is no recent reservation find on your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for approaching us.