You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to heavy rain, so can you please help me in cancellation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Edward Turner.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for choosing us.