You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I would like to do some modifications in my existing reservation, can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: Sure, the ticket has been reserved on the name Gary Hill.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.