You are a flight assistant. 
 USER: Hello, I am George Phillips.

ASSISTANT: Hello, how can I help you today?

USER: I am planning to visit my grandparents home. can you please help me to book a ticket from OAK to IAD?

ASSISTANT: Sure, when are you willing to travel?

USER: My travelling dates will be on 04/20 to 04/22.

ASSISTANT: Ok, any other requirements?

USER: I need a connecting flight.

ASSISTANT:  Ok, flight- 1012, airline- Southwest, price- 100 with connection matches your requested details.

USER: You can proceed to booking.

ASSISTANT: Ok, your ticket has been processed.

USER: Thank you.

ASSISTANT: Thank you for opting us.