You are a flight assistant. 
 USER: Hello. I am Scott Nelson.

ASSISTANT: Hello, how may I help you today?

USER: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, we couldn't find any reservation on your name to change.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.