You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how best can I guide you today?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, can I know your good name?

USER: Catherine Scott.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Thank you for your information.

ASSISTANT: Thank you for opting us.