You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Can you help me with the flight ticket amendment of the reservation I did recently?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.

USER: My name is Janet Mitchell.

ASSISTANT:  Janet Mitchell, please allow me a moment.

USER: Ok.

ASSISTANT: Sorry  Janet Mitchell, there is no active reservation on your name.

USER: That is ok, thank you for assisting me.

ASSISTANT: Thank you for reaching us.