You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what kind of service are you looking for?

USER: I decided to change my plan to visit Austin, can you render me in amending my existing reservation?

ASSISTANT: Sure, may I know your name to check your reservation please?

USER: My name is Samantha Garcia.

ASSISTANT: Please wait while I check your active reservation.

USER: Sure, I will standby for a moment.

ASSISTANT: We don't have any reservation on the given name.

USER: Oh! Not an issue. Anyway, thank you for your information.

ASSISTANT: Thank you for reaching us.