You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Jerry Thomas here. I want to cancel my reservation due to my house got outburst.

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your details.

USER: Ok, I will wait for your positive response.

ASSISTANT: Thank you for waiting. Sorry, no reservation found on your name.

USER: Oh! it's ok, thank you for the checking my information.

ASSISTANT: Thank you for reaching us, have a nice day.