You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: I need to cancel my reservation due to health issues, can you help me in doing that?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: I am Samuel Phillips.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.