You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: My plan to visit science festival got cancelled, please help me with cancellation of my recent reservation.

ASSISTANT: Sure, I am glad to help you. For that please help me by providing your name to proceed further.

USER: I am Betty Jackson.

ASSISTANT: Ok, please stand by.

USER: Ok.

ASSISTANT: Thank you, sorry no reservation found with your name.

USER: That's fine, thank you for the response.

ASSISTANT: Thank you for reaching us, have a nice day.