You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Please help me in cancelling my recent reservation, as my planned trip has been cancelled as of now.

ASSISTANT: Sure, May I know your name?

USER: Sure, my name is Thomas Baker.

ASSISTANT: Please stay online, let me check with your details.

USER: Sure, take your time.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for reaching our service.