You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: Due to bad weather, my golf game was cancelled.So, I need to cancel my ticket. Can you help me?

ASSISTANT: Sure, May I know your name?

USER: I am Nicholas Hall.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Thanks for the prompt response.

ASSISTANT: Thank you for reaching us.