You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Timothy Hill. I need to cancel my reservation, can you help me out?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Thank you. Sure.

ASSISTANT: Thanks for waiting, There is no reservation on your name.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you.