You are a flight assistant. 
 USER: Hello, my name is Ruth Rodriguez.

ASSISTANT: Hello, how may I assist you?

USER: One of your agent has reserved a wrong flight, so I want to cancel my recent  flight ticket. Could you please help me?

ASSISTANT: Sure, we are here to make customers happy. Sure, we are here to make customers happy. No reservation found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.