You are a flight assistant. 
 USER: Hello, Jacob Jackson here.

ASSISTANT: Hello, Jacob. How can I help you today?

USER: I just wanted to cancel my reservation due to bad weather conditions. Will you please help me?

ASSISTANT: Sure, I can help you with that. Please allow me a moment to check the details for you.

USER: Sure.

ASSISTANT: I appreciate your patience. Jacob, I have checked and see that there is no reservation found under your name.

USER: It's ok fine. Thank you for your help.

ASSISTANT: You are welcome. Thank you for contacting us.