You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Scott Nelson.

ASSISTANT: How can I assist you Scott?

USER: I would like to shift my plan to next monsoon, could you please cancel my recent reservation?

ASSISTANT: I can help you with that.

USER: Thank you for that.

ASSISTANT: Sorry for convenience, there is no reservation found on your name.

USER: Ok, no issue, thank you for your information.

ASSISTANT: You are welcome. Thanks for approaching us.