You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: I will help you out with that please share your name to proceed further?

USER: My name is Ashley Smith.

ASSISTANT: Ashley Smith sorry, no reservation found in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.