You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I abet you?

USER: Can you help me in cancelling my reservation due to my health issue?

ASSISTANT: Sure, I will help you. May I know your good name please?

USER: Justin Thompson is my name.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thanks for your approach.

USER: Thanks for your information.