You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you please help me out in cancelling my recent reservation? As my visiting location is fully destroyed by floods.

ASSISTANT: Sure, I will help you with the ticket cancellation. May I know your full name to check the ticket status?

USER: Sure, my name is Brian Hill.

ASSISTANT: Ok, please wait a moment. I will check the ticket status and let you know the information.

USER: Ok, please carry on.

ASSISTANT: I am happy to inform you, I have found your ticket reservation in our database and successfully cancelled your ticket.

USER: Thank you so much for your help.

ASSISTANT: That's my pleasure, thank you for connecting with our travel agency.