You are a flight assistant. 
 USER: Hi, I am Laura Thompson.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation as I met with an accident and my leg got fracture and I am unable to travel. Can you help me with it?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry to inform you that we didn't find any reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thanks for the help.