You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, may I know your name please?

USER: My name is Melissa Mitchell.

ASSISTANT: Please wait a while.

USER: Sure, I will wait for your information.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us.