You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, we are here to help you. Can I have your name to proceed further?

USER: My name is Samantha Taylor.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, unfortunately no reservation found on your name.

USER: Thanks.

ASSISTANT: Thank you for opting us.