You are a flight assistant. 
 USER: Hi, I am Justin Lewis.

ASSISTANT: Hello, how can I assist you?

USER: My trip to meet my friend has cancelled due to bad weather, can you please help me in cancellation?

ASSISTANT: Sure. Please wait for a moment.

USER: Ok.

ASSISTANT: We did not found any reservation on your good name.

USER: Ok, thanks for giving information.

ASSISTANT: Thanks for approaching us.