You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Lisa Parker.

ASSISTANT: How can I assist you today?

USER: I need your assistance in cancelling my reservation as my plan to visit my grand parents home got cancelled.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please, wait for a while I will check the reservation and let you know.

USER: Sure.

ASSISTANT: Thanks for your precious time.

USER: Ok.

ASSISTANT: There is no reservation found with your name Lisa Parker.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for availing us.