You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: My name is Michelle Parker. Please help me to book a flight ticket from MCO to MSP.

ASSISTANT: Yes, I can help you. Can you tell me your travelling dates?

USER: My travel dates are from Oct, 09 to Oct, 11.

ASSISTANT: Do you have any other preferences?

USER: I need to return in the evening and I need a direct flight.

ASSISTANT: Give me a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that there are no flights found on your requested dates.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for contacting us.