You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I be of your helping hand today?

USER: Due to heavy snowfall at my destination place, I want to cancel my reservation. Will you please help me?

ASSISTANT: Sure, I'll try to cancel your ticket.

USER: Thank you for accepting my request.

ASSISTANT: Please let me know your name to check the reservation list.

USER: Sure, I am Jeffrey Clark.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: No issues, thank you.

ASSISTANT: Thank you for approaching us.