You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you at this moment?

USER: Kimberly Thomas here. I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: sure, I am here to help you.

USER: Thank you.

ASSISTANT: Sorry for the inconvenience, there is no reservation found on your name.

USER: That's fine, thanks for your information anyways.

ASSISTANT: Thanks for reaching us.