You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what help that  I can assist you?

USER: I want to cancel my recent reservation, due to some health issue.

ASSISTANT: Sure, I am oblige to help you and can you please mention your name?

USER: Sure, I am Virginia Moore.

ASSISTANT: Thank you and I have found your reservation and the ticket has cancelled from my side.

USER: Ok, Thank you.

ASSISTANT: Thank you for approaching us and have a nice day.