You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you now?

USER: I want to cancel my recent reservation, due to some health issue. Can you please help me with this?

ASSISTANT: Surely, we will help you out. May I know your name please?

USER: Sure, I am Ashley Baker.

ASSISTANT: Thanks for your name, please wait.

USER: Ok, I will wait.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: Ok, Thank you.

ASSISTANT: Thank you for choosing us.