You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: May I know your name?

USER: I am Edward Smith.

ASSISTANT: Please wait for a while.

USER: Sure,.

ASSISTANT: I have found your reservation under your name and got cancelled.

USER: Thanks for your quick service.

ASSISTANT: Thank you for reaching us.