You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: I am Emily Harris. I want to cancel my reservation.

ASSISTANT: Sure, I am here to help you in that, please hold on for a moment to check your reservation status.

USER: Sure.

ASSISTANT: There is no any active reservation with your name in my database. Thank you for reaching us.

USER: That's ok. Thanks.

ASSISTANT: You are welcome.