You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Sure, I am here to help you. Can I have your name please?

USER: Thank you. Patrick Taylor here.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Patrick Taylor, no reservation has been found on your name in our database.

USER: No issue, thank you for the help.

ASSISTANT: Thank you for reaching us.