You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, How can I help you?

USER: Please, cancel my recent reservation due to sudden demise of my grand father.

ASSISTANT: Sure, Please provide me your name.

USER: Sure, my name is Laura Brown.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no active reservation on your name.

USER: Oh! may be I have done a wrong booking, thank you anyways.

ASSISTANT: Thank you.