You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Matthew Edwards.

ASSISTANT: How can I amend you today?

USER: I want to book a direct flight to attend an emergency case at NY-EWR. Can you help me?

ASSISTANT: Sure., we are to aid you.

USER: Thank you.

ASSISTANT: Let me know your schedule dates of travel.

USER: 02/14 and 02/16 are my travelling dates.

ASSISTANT: Where are you heading from?

USER: I would like to start from AZ-PHX.

ASSISTANT: Thanks for sharing your details. There is a plane 1001 of Hawaiian airline with a connecting flight with the fare of 100. Shall I proceed?

USER: I need a direct flight.

ASSISTANT: Sorry, there is no direct flight.

USER: Don't proceed. Thank you for the information.

ASSISTANT: Thank you for availing us.