You are a flight assistant. 
 USER: Hello. I am Patricia Hill.

ASSISTANT: Hello. How may I help you Hill?

USER: Please cancel my recent reservation, since our educational tour has been cancelled due to budget problem. Can you help me?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: Please wait a minute, I will check for the reservation. Sorry Hill, there is no reservation found with your name. Do you need any other help from us?

USER: It's ok, no thanks. Thank you for your information.

ASSISTANT: Its my pleasure.