You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I would like to cancel my previous reservation I made a month ago, as my boss cancelled my holidays. Can you help me?

ASSISTANT: Sure, I am here to help you. Before that I need your name to check it out whether your reservation is existed or not.

USER: Ok, please check it fast. My name is Anthony Garcia.

ASSISTANT: Ok, there is no reservation on your name.

USER: That's sad, no issues. Thank you for checking.

ASSISTANT: Ok, thank you for reaching us.