You are a flight assistant. 
 USER: Hi.

ASSISTANT: Please let me know, what kind of service your looking for?

USER: I need to cancel my reservation as my event got cancelled. So, can you help me with that?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait.

ASSISTANT: For cancelling we need your good name, please provide it.

USER: Ok, I have done my reservation by my name Frank Young.

ASSISTANT: Sorry to say that, there is no active reservation found on your given name.

USER: Not an issue with that, it might be cancelled by my assistant but she did not informed me yet. Anyways thank you for checking my active reservation.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.