You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, May I know your name?

USER: My name is Edward Lopez.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: We have found a reservation on your name, Shall I cancel it?

USER: Please proceed with the cancellation.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.