You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My name is Nicole Smith and I would like to cancel my reservation because of the bad weather.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No issue, thank you for the time.

ASSISTANT: Thank you for choosing us.