You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, please share me your good name.

USER: Andrew Smith here.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Thank you for the help.

ASSISTANT: Thank you for opting us.