You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Sure, I am happy to help you. Can I have your good name to proceed further?

USER: Nicole Lopez here.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: Thank you for the help.

ASSISTANT: Thank you for opting us.