You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. May I know how best I can help you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I'll try to help you in cancellation. Could you please let me know your name to check the reservation status?

USER: I am Ashley Williams.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: No problem, thank you.

ASSISTANT: Thank you for approaching us.