You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: I am Thomas Hall. Could you help me to make a reservation from New York, NY - EWR to Phoenix, AZ - PHX?

ASSISTANT: Sure, I am here to help you with the ticket booking.

USER: Thank you.

ASSISTANT: May I know your planned travel dates?

USER: My travelling dates are on 02/15 and 02/17.

ASSISTANT: Ok, please allow me sometime to check the flight availability.

USER: Sure.

ASSISTANT: There is a direct flight available in this route which is having the ticket fare of 100 in the Frontier airlines. Can I proceed with the ticket booking?

USER: Do not proceed. I need a connecting flight.

ASSISTANT: Sorry to inform you, there are no flight tickets available in the connecting flights.

USER: Ok, thank you for informing.

ASSISTANT: You are welcome. Thank you for reaching us.