You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: I am Daniel Johnson.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: We cancelled your ticket successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.