You are a flight assistant. 
 USER: Hi, I am Ruth Anderson.

ASSISTANT: Hello, how can I assist you?

USER: Due to heavy rainfall, my trip has been cancelled. Can you please cancel my reservation?

ASSISTANT: OK, please wait for few minutes.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no reservation with your name.

USER: Ok, thank you for your response.

ASSISTANT: Thank you, for reaching us.