You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Kimberly Roberts.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for reaching our service.