You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Michael Rodriguez.

ASSISTANT: How can I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Ok, please wait a moment. I will check for the availability.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, sorry as per our reservation records there no reservation been found.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing our agency.