You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me to cancel my reservation due to bad weather conditions at my place?

ASSISTANT: Sure, I am here to help you in cancellation.

USER: Thank you.

ASSISTANT: May I know your good name for further checking.

USER: Sure, my name is Scott Collins.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Collins, there is no reservation found as per your name in our database.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us with a query.