You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I assist you today?

USER: I am Brandon Hernandez.

ASSISTANT: Ok.

USER: Please book a ticket from Oakland, CA-OAK to New York, NY-LGA.

ASSISTANT: Sure, may I know your journey dates?

USER: Departure is on 11/12 and 11/14 is return date.

ASSISTANT: Let me know your connection limit.

USER: Connections limit is 1.

ASSISTANT: We are happy to say that, we found a Southwest airline, flight number: 1020, price: 200 with one connection.

USER: Please book a ticket.

ASSISTANT: Your flight ticket has been confirmed.

USER: Thanks for confirming ticket.

ASSISTANT: Thank you for opting us.