You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you please cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am David Clark.

ASSISTANT: Hold on a minute.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching our agency.