You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Can you help me in this?

ASSISTANT: May I know your good name please?

USER: I am Amy Scott.

ASSISTANT: Just wait a second, I will check and get back to you.

USER: Sure.

ASSISTANT: There is no reservation found with your given name.

USER: It's ok, not a problem. Thank you.

ASSISTANT: Thank you for availing us.