You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation. Could you help me?

ASSISTANT: Sure. May I know your name?

USER: Deborah Evans here.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for reaching us.