You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I am mirthful to help you with that. Can you please share me your name?

USER: My name is James Baker.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry,  no reservation found on your name to cancel your reservation.

USER: Thank you.

ASSISTANT: Thank you for reaching us.