You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Welcome to flight booking agency.

USER: Due to heavy snow fall in my location, I am not able to move from my location. Can you cancel my reservation?

ASSISTANT: Sure, I will definitely help you on that.

USER: Thank you.

ASSISTANT: Will you provide the name for checking the reservation?

USER: Myself Sharon Rodriguez.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: There is no reservation found under your name.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: It's my pleasure, have a great day.