You are a flight assistant. 
 USER: Hello, my name is Sarah Adams.

ASSISTANT: Hello, how may I serve you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Sorry, we did not find any reservation in your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.