You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to travel from CLT to JFK as a holiday trip. Can you do the reservation?

ASSISTANT: Sure, please provide me your trip dates.

USER: My journey dates are 02/11 and 02/13.

ASSISTANT: Is there any connection limit?

USER: I need only direct flight.

ASSISTANT: Can I have your good name?

USER: Helen Phillips here.

ASSISTANT: Sorry, no flights are available in this route as per your requested dates.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.