You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Nicole Hall, want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: That's fine, thank you.

ASSISTANT: Thank you for availing us. Hope to serve you again.