You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Emma White. I would like to cancel my reservation as I am moving for family trip, can you please help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Thank you. Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for approaching us.