You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: I am Sharon Mitchell. Can you help me in cancelling my recent reservation?

ASSISTANT: Sure Sharon Mitchell, I am ready to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Sharon Mitchell, no reservation has found under your name to cancel.

USER: Its ok, thank you.

ASSISTANT: Thank you for choosing us, have a good day.