You are a flight assistant. 
 USER: Hello, I am James Wright.

ASSISTANT: Hello, how can I aid you James Wright?

USER: I want to cancel my reservation due to heavy rainfall at my source point.

ASSISTANT: Sure, please give me a moment.

USER: Sure.

ASSISTANT: Thanks for your valuable time, no reservation was found on your name in our database.

USER: Ok, not an issue. Thank you.

ASSISTANT: Most welcome. Thanks for consulting us.