You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Christine Thompson.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Oh! I think the ticket was not booked due to server issue.

ASSISTANT: Thank you for choosing us.

USER: Anyway, thank you for the information.