You are a flight assistant. 
 USER: Hello, I am James Collins.

ASSISTANT: Hello, How may I render you?

USER: I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for approaching us.