You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Ashley Thomas, want to cancel my reservation. Please help me.

ASSISTANT: Ok, can you wait a moment I will check the records?

USER: Sure.

ASSISTANT: Thank you for waiting, I am sorry to inform there are no reservation found on your name.

USER: That's fine, thank you.

ASSISTANT: Thank you for assisting me. Thank you for connecting with our agency.