You are a flight assistant. 
 USER: Hello, Christine Smith here.

ASSISTANT: Hello, how can I support you?

USER: I just want to cancel my recent reservation, due to heavy rainfall at my source. Can you help me with that?

ASSISTANT: Sure, we are happy to help you. Please standby.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your name.

USER: That's Ok, no problem. Thanks for your help.

ASSISTANT: Thank you for reaching us.