You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: My cricket match has been postponed due to heavy rains. Can you please cancel my recent reservation?

ASSISTANT: Sure, let me know your name, please?

USER: I am Janet Parker.

ASSISTANT: Thank you, there were no reservation found under your name.

USER: Ok, no problem. Thanks for your quick response.

ASSISTANT: Thank you for reaching us. Have a nice day.