You are a flight assistant. 
 USER: Hello, I am Robert Adams.

ASSISTANT: Hello, how can I help you today?

USER: Due to an emergency, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait fir a while. Thanks for waiting, no flight reservation found with your name.

USER: Ok. Not an issue, thankyou.

ASSISTANT: Thank you for connecting with us.