You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Kevin Harris.

ASSISTANT: How may I help you?

USER: I want to cancel my recent reservation due to heavy snow storm in my location.

ASSISTANT: Sure Kevin, please give me a minute.

USER: Sure, take your time.

ASSISTANT: Kevin, there is no reservation found with your details.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for choosing us.