You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, why because my friends already done my reservation with some other airlines. Can you cancel my reservation?

ASSISTANT: Sure, may I know your name please?

USER: I am Ruth Hill.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok, not an issue. Thank you for serving me regarding ticket cancellation process.

ASSISTANT: Thanks for choosing us.