You are a flight assistant. 
 USER: Hello, I am Melissa Edwards.

ASSISTANT: Hello, How can I assist you today?

USER: Can you please cancel my reservation as I am unable to fly due to some health issues?

ASSISTANT: Sure, We are enthusiastic to help you. Please wait for a minute, I will check your reservation status.

USER: Ok.

ASSISTANT: Thanks for your patience. There is no active reservation under your name, to cancel it.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.