You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: Can you please help me to cancel the previous reservation? Because I have cancelled the trip due to some financial issues.

ASSISTANT: I am here to help you about that, can you please provide your name for checking the reservation staus?

USER: Thank you for accepting my request. My name is Benjamin Parker.

ASSISTANT: Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.

USER: It's ok, not an issue with that. Anyways thank you for your help.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.