You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, can you share your good name please?

USER: Sure, myself Jeffrey Thompson.

ASSISTANT: Please wait a minute.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for choosing us.