You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, may I know your name?

USER: Myself Michael Adams.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry Michael Adams, no reservation is available by your name.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for approaching us.