You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: I want to cancel my reservation due to some issue, could you please help me to cancel?

ASSISTANT: Sure, may I know your name please?

USER: I am Jacob Moore.

ASSISTANT: Ok Jacob, please wait for a moment. I will check the details and inform you. There is no reservation on your name, Jacob.

USER: Ok, take your time. Ok, thank you for your information.

ASSISTANT: Thanks for reaching us. Have a nice day.