You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Daniel Campbell.

ASSISTANT: How can I best assist you now?

USER:  I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Sure, I will help you.

USER: Sure.

ASSISTANT: Please give me a while. I will check the reservation status.

USER: Ok.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: it's Ok, thanks for your response.

ASSISTANT: Thank you for availing with us.