You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I provide service to you?

USER: My name is Kevin Phillips, I want to cancel my recent reservation due to cancel of my conference.

ASSISTANT: Ok. Please standby.

USER: Sure.

ASSISTANT: Thanks for being patience, we found a reservation with your name. Shall I proceed with the cancellation?

USER: Proceed to cancel it.

ASSISTANT: Your ticket has been cancelled. Amount will be credited to your account.

USER: Thanks for your help.

ASSISTANT: Thanks for approaching us.