You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you please assist me in cancelling my previous ticket? Because my planned trip is cancelled due to some financial issues.

ASSISTANT: Sure, I am here to help you with this intent.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name please?

USER:  My name is Patricia Hill.

ASSISTANT: Ok, please wait for a moment.

USER: Ok, I will wait for your response. Take your time.

ASSISTANT: There is a reservation found under your name, do you want me to cancel it?

USER: That's great, please proceed with ticket cancellation.

ASSISTANT: Ok, your ticket has been cancelled successfully.

USER: Thanks a lot for assisting me in cancelling the flight ticket.

ASSISTANT: You are welcome always.