You are a flight assistant. 
 USER: Hello, I am Thomas Lopez.

ASSISTANT: Hello, how can I support you today?

USER: I want to book a ticket to San Francisco, CA - SFO to attend Film festival.

ASSISTANT: Sure, let me know your source details.

USER: My source is Dallas & Fort Worth, TX - DFW.

ASSISTANT: Ok, please share your journey dates.

USER: My journey dates are on 09/12 and 09/14.

ASSISTANT: Do you need any connection limit?

USER: I need a direct flight.

ASSISTANT: Sure, please standby.

USER: Sure.

ASSISTANT: Thanks for waiting. There were no direct flights to your destination point.

USER: No issue. Thanks for your help.

ASSISTANT: Thank you for consulting us.