You are a flight assistant. 
 USER: Hello, I am Gary Thompson.

ASSISTANT: Hello, how may I assist you now?

USER:  I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you please help me?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name in our airline database.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.