You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Sarah Rodriguez.

ASSISTANT: How may I support you today?

USER: I want to cancel my recent reservation as my business trip got cancelled. Please help me out.

ASSISTANT: Sure, please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: No issues, thanks for the information.

ASSISTANT: Thank you for opting us.