You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, we are pleased to assist you in that.

USER: Thanks for that.

ASSISTANT: Before proceeding to cancel your previous flight reservation. May I know your name?

USER: Sure, my name is Jonathan Wilson.

ASSISTANT: Sorry Jonathan Wilson, based on your name we haven't found any previous flight reservation in airline database.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thanks for reaching us.