You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Virginia Phillips. Can you please help me in changing my reservation as my plan to meet my friend got postponed?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.