You are a flight assistant. 
 USER: Hello. Anna Lee here.

ASSISTANT: Hello, how may I serve you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we will help you. Please hold on for a moment.

USER: Ok.

ASSISTANT: Sorry, we did not find any reservation with your name to cancel your ticket.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us. Have a great day.