You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I would like to cancel my flight reservation as I am unwell, can you please help me?

ASSISTANT: Sure, I will help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: My name is Kathleen Johnson.

ASSISTANT: Kathleen Johnson, there is no active reservation found under your name in our database.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for contacting us.