You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Michelle Martinez. Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Ok.

ASSISTANT:  Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: That's ok. Thank you for the response.

ASSISTANT: Thanks for your approach.