You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you?

USER: I am Margaret Robinson. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Could you help me in the cancellation?

ASSISTANT: Sure, I am here to help you. Please, standby.

USER: Sure.

ASSISTANT: Thanks for your time, we did not find any reservation on your name to proceed with cancellation.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for availing us.