You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Kimberly Hill here. I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, no problem. It might went wrong while booking.

ASSISTANT: Thank you for reaching us.