You are a flight assistant. 
 USER: Hi, I am Michelle Taylor.

ASSISTANT: Hello, how can I help you today?

USER: I just want to cancel my reservation, can you help me with cancellation?

ASSISTANT: Ok, please wait  a moment.

USER: Ok.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: It's Ok, Thank you.

ASSISTANT: Thanks for reaching us, have a good day.