You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation as I am leaving for abroad, can you please help me out?

ASSISTANT: Sure, let me know your name to proceed further?

USER: Check the reservation on the name Nancy Edwards.

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Sorry, no reservation found with your name in our portal.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.