You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I am here to help you with this. Can you please provide your name to check your reservation status?

USER: My reservation was done under the name Debra Moore.

ASSISTANT: Wait a moment please. Debra Moore, there is no active reservation found under your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.