You are a flight assistant. 
 USER: Hi. Anna Wright here.

ASSISTANT: Hello, how can I assist you today?

USER: Cancel my flight reservation? As my cricket match has been postponed in Chicago due to bad weather.

ASSISTANT: Sure, I will aid you with it.

USER: Ok.

ASSISTANT: Anna Wright, according to my records there is no reservation done.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you consulting our agency.