You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My photo shoot has been cancelled, can you please help me with cancelling my recent reservation?

ASSISTANT: May I know your name?

USER: I am Richard Lee.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, no issues. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.