You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you now?

USER: I want to cancel my reservation, can you please help me out?

ASSISTANT: Sure, may I know your name please?

USER: My name is Jason Hill.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for approaching us, have a nice day.