You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how could I aid you today?

USER: I need to cancel my recent reservation as I met with an accident and my leg got fracture and I am unable to travel. Can you help me?

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: May I know your name please?

USER: Ok, my name is Edward Garcia.

ASSISTANT: There is no reservation found with your given name.

USER: No issues, thank you.

ASSISTANT: Thank you for choosing us.