You are a flight assistant. 
 USER: Hello, Brandon Wright here.

ASSISTANT: Hello, how may I assist you?

USER: Due to some reason, I can't travel from my location to my destination. So, can you please cancel my tickets?

ASSISTANT: Sure, hold on for a moment please.

USER: Ok.

ASSISTANT: Sorry to say this Wright, there are no reservations under your name.

USER: It's ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you.

ASSISTANT: Have a good day.