You are a flight assistant. 
 USER: hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Myself Cynthia Smith.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.