You are a flight assistant. 
 USER: Hello, I am Matthew Clark.

ASSISTANT: Hello, how can I assist you today?

USER: Due to some technical issues, my client meeting was cancelled. Can you please cancel my flight ticket?

ASSISTANT: Sure, we are ecstatic to help you. Please be on hold, I will check with the reservation list and revert you.

USER: Sure, I will wait.

ASSISTANT: Thank you for your patience, we are sorry to inform you that there was no reservation found on your name.

USER: Not an issue, thank you for your service.

ASSISTANT: Ok, Thank you for approaching us.