You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to some personal issues. Could you please help me with cancellation?

ASSISTANT: Sure, can I have your name please?

USER: I am Andrew Rodriguez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no flight reservation found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for opting us.