You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I just want to cancel my recent reservation, as my health is not good. Can you please help me with this?

ASSISTANT: Sure, I am glad to help you out.

USER: Thank you.

ASSISTANT: Let me know your name your name to check your reservation status.

USER: My name is Michelle Taylor.

ASSISTANT: Ok, please be on hold for a moment.

USER: Ok, sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, not a problem. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.