You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am planning to cancel my recent recent reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: My name is Stephanie Hill.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for reaching us.