You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: I want to change my reservation due to heavy rainfall at my place, could you help me to change reservation?

ASSISTANT: I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Sarah Wright.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Ok, thank you for informing me.

ASSISTANT: Thank you for contacting us, have a nice day.