You are a flight assistant. 
 USER: Hello, I am Richard Lewis.

ASSISTANT: Hello, how may I support you today?

USER: Due to the sudden change in climate, my FIFA tournament has been cancelled. Please cancel my reservation.

ASSISTANT: Sure, we are here to help you to cancel your reservation. Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: No problem, thanks for your service.

ASSISTANT: Thank you for consulting us.