You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation due to sudden rainfall at my source. Can you please help me with this?

ASSISTANT: Sure, I am here to aid you.

USER: Thank you.

ASSISTANT: Ok, May I know your name to proceed further?

USER: My name is Melissa Adams.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time, No reservation was found on your given name to cancel it.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for choosing us.