You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Jacob Robinson. I need to change my recent reservation due to heavy rain our final match got cancelled. Could you please help me in doing that?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: We found a reservation with your name, can you please provide me your airport codes?

USER: Sure, my new airport codes are IAD and DTW.

ASSISTANT: May I know your travel dates?

USER: My travelling dates are 02/28 and return on 03/01.

ASSISTANT: There is a flight with your requirement, airline is UA with price 100 and single connection. Is it ok with you?

USER: Sorry I need a direct flight to reach my destination. Could you please check for me a direct flight?

ASSISTANT: Sorry there is only a connecting flight.

USER: It's ok, I may choose an other way, thank you for your information.

ASSISTANT: Thanks for reaching us, have a good day.