You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am here to help you out. Please provide me your name.

USER: Myself Matthew Young.

ASSISTANT: I found an active reservation on your name, can I cancel it?

USER: Sure, you can cancel it.

ASSISTANT: Matthew Young, your ticket has been cancelled.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.