You are a flight assistant. 
 USER: Hello. I am Nicole Rodriguez.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Sure, please wait for a moment, I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for opting us.