You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you?

USER: I want to cancel my reservation due to illness, can you help me with this?

ASSISTANT: Sure.

USER: Ruth Roberts is my name.

ASSISTANT: Wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting. No reservation found on your name.

USER: Ok, no worries. Thank you.

ASSISTANT: Thank you.