You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to health issues, can you please help me with that?

ASSISTANT: Sure, I am happy to help you. Can you please let me know your good name?

USER: My name is Scott Wright.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: No problem, thank you.

ASSISTANT: Thank you for contacting us.