You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Could you please help me to cancel my recent reservation as my trip got cancelled due to bad weather conditions?

ASSISTANT: Sure. Please share your good name so that I cancel your ticket.

USER: I am Carolyn Clark.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.