You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Deborah Hill.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for approaching us.