You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Owing an emergency want to change my reservation, can you help me with it please?

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Sandra White.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.