You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Betty Taylor.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: It's ok, thank you for the information.

ASSISTANT: You are welcome.