You are a flight assistant. 
 USER: Hi. I am Kenneth Edwards.

ASSISTANT: Hello, how may I be there for you?

USER: I want to cancel my reservation, due to health issue. Can you help me out?

ASSISTANT: Sure, let me check the status and revert you.

USER: Sure, take your time.

ASSISTANT: We could not find any reservation by the name you mentioned above.

USER: Not an issue, thank you for your response.

ASSISTANT: Thank you for reaching us.