You are a flight assistant. 
 USER: Hi. I am Pamela Smith.

ASSISTANT: Hello. How can I aid you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Unfortunately we did not find any reservation on your given name in our data.

USER: No issues, thank you.

ASSISTANT: Thank you for availing us.