You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER:             My Interview was pre-planned at the last minute, will you please help me to change it as soon as possible?

ASSISTANT: Sure, may I know your name?

USER: My name is Eric Wright.

ASSISTANT: Sorry, there was no reservation found on your name.

USER:      That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us.