You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it,. Can you help  me in cancellation?

ASSISTANT: Sure, may I know your good name?

USER: I am Raymond Allen.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: That's ok, thanks for your information.

ASSISTANT: Thank you for availing us.