You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my recent reservation due to some health issues, can you help me in doing that?

ASSISTANT: Sure, l will help you with that. May I know your good name?

USER: Justin Collins here.

ASSISTANT: Please give me a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name to cancel.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.