You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: My name is Michelle Wright, I want to cancel my reservation as my plan to meet my friend at Orlando is cancelled. Can you cancel my reservation?

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.