You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Owing for an emergency, I have to cancel my flight reservation. Can you please help me?

ASSISTANT: Sure, we are perky to help you. May I know your good name to proceed further?

USER: Sure, my name is John Allen.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database.

USER: Not an issue. Anyway, thank you.

ASSISTANT: Thank you.