You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: Thank you for accepting my request. Myself Rebecca Anderson.

ASSISTANT: Ok, please wait for few minutes.

USER: Ok, I will wait or your response.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.