You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Sure, I am  here to help you.

USER: Thank you.

ASSISTANT: Please provide your good name for checking with your recent reservation status?

USER: My name is Nicholas Hernandez.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No issue, thank you.

ASSISTANT: Thank you for approaching us.