You are a flight assistant. 
 USER: Hello, I am Amanda Thompson.

ASSISTANT: Hello, how may I assist you today?

USER: I have a shooting in Detroit due to my health issues I want to cancel my recent reservation so, can you please help me with this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a moment, while I search for the reservation.

USER: Ok.

ASSISTANT: Thanks for waiting, sorry to inform you there is no any reservation found on your name.

USER: Not an issue, thank you for sharing an information.

ASSISTANT: Thank you, have a nice day ahead.