You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I am Emily Smith, I want to change my recent reservation as my there are bad weather conditions at my destination point. Help me in changing my reservation.

ASSISTANT: Sure, we are here to help you to change it. Please be on hold.

USER: Sure.

ASSISTANT: Thanks for being hold, there was no reservation found on your given name.

USER: Its ok, thank you for your help.

ASSISTANT: Thank you for reaching us.