You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you at present?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: I am Scott White.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for choosing us.