You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, this is Easy booking travel agency, how may I serve you at this moment?

USER: I am a film director, my project has been cancelled, so please help me to cancel my recent reservation.

ASSISTANT: Sure, can I know your good name?

USER: I am Joshua Brown.

ASSISTANT: Please hold on for few seconds, I will go through your reservation details to cancel your reservation. Sorry Brown, I did not found any reservation showing active in our database for cancelling your reservation, once please look if it might have cancelled previously.

USER: It's ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.