You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I have to cancel my previous flight ticket booking that one of my friend admitted in hospital due to some problems. Can you please help me in flight ticket cancellation process?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for accepting my request.

ASSISTANT: Oh whose name, the reservation has been made earlier?

USER: Sure, my name is Betty Rodriguez you can check with this name.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, there is no reservation found in your name.

USER: No problem with that. I think it is cancelled by my manager that I have informed to him in past two days. Anyways, thank you for your help.

ASSISTANT: Thank you for opting us.

USER: Welcome.