You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Richard Garcia.

ASSISTANT: How may I guide you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.