You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: There is an emergency case that I have to deal, can you please help me in cancelling my flight ticket?

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: Sure, my name is Ruth Jones.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Ruth, there is no reservation found with your details.

USER: Ok, that's fine. Thank you for your information.

ASSISTANT: Thank you for contacting us, have a good day.

USER: Welcome.