You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Emily Nelson. Due to bad weather conditions, I am not in a position to attend my visa renewal process. Can you help me, To cancel my existing reservation?

ASSISTANT: Sure, please wait for a couple of minutes I will check and revert to you.

USER: OK.

ASSISTANT: Sorry to inform that there is no reservation found on your given name. Thank you for reaching us. Have a nice day.

USER: Thank you, For helping me with a quick response.