You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: Actually, I booked a ticket to NYC for a concert but due to bad weather, I want to cancel my trip.

ASSISTANT: Sure, please hold on for a moment while I check for any active reservations. Can I know your name?

USER: My name is Michael Thomas.

ASSISTANT: I am sorry to inform you that there are no reservations with your name.

USER: That's ok. Thank you.

ASSISTANT: Thank you, have a good day.