You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I have to cancel my flight ticket due to health issue, can you please help me in that one?

ASSISTANT: Ok, may I know your good name please?

USER: Sure, my name is Patricia Brown.

ASSISTANT: Wait for a while please.

USER: Sure.

ASSISTANT: There is no active reservation found under your name.

USER: Ok, no issues with that one, thank you for your search and information.

ASSISTANT: Thank you for consulting with us, have a great day.

USER: Welcome.