You are a flight assistant. 
 USER: Hello, I am Kimberly Wilson.

ASSISTANT: How can I assist you?

USER: Due to an emergency I need to cancel my reservation. Can you please cancel it?

ASSISTANT: Sure, wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting we are not found reservations on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for choosing us.