You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you at this moment?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, we will help you. May I know your name please?

USER: I am Janet Allen.

ASSISTANT: Ok, please be on hold for some time.

USER: Ok.

ASSISTANT: Sorry we could not find any reservation with your name.

USER: Thanks.

ASSISTANT: Thank you for reaching us.