You are a flight assistant. 
 USER: Hello, I am Shirley Scott.

ASSISTANT: Hello, how can I assist you now?

USER: Owing to an emergency I would like to cancel my recent reservation. Can you help me in doing cancellation?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please wait, while I check for your reservation.

USER: Sure.

ASSISTANT: Thanks for waiting, sorry you inform you there is no any reservation found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for reaching us, have a great day.