You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER:  I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: I am Gregory Smith.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.