You are a flight assistant. 
 USER: Hello, Steven Hill here.

ASSISTANT: Hello, how can I help you today?

USER: I need to reserve a ticket from CLT to BOS, can you help me?

ASSISTANT: Sure, let me know your trip dates?

USER: My trip dates are May 27 to 29.

ASSISTANT: Do you prefer direct flight or connecting flight?

USER: I need a connecting flight.

ASSISTANT: Do you have any other specifications?

USER: I prefer economy class.

ASSISTANT: May I know your name?

USER: I already mentioned you above.

ASSISTANT: There is a Southwest airline with flight number 1000 and fare is 200 and class is economy. Shall I proceed?

USER: Ok, please proceed.

ASSISTANT: Your booking has been confirmed.

USER: Thank you.

ASSISTANT: Thank you for availing us.