You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you now?

USER: I am Carolyn Jackson. I want to cancel my reservation, due to my health issues.

ASSISTANT: Sure, I will help you to cancel your reservation. Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, I found your reservation in your system. Shall I proceed with cancellation?

USER: Sure.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us, we hope see you again.