You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Joseph Scott here. I need to cancel my recent reservation due to some personal issues, can you help me in doing that?

ASSISTANT: Sure, I am happy to help you. Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name in our records.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for availing us.