You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: I have to cancel my flight ticket done in the past month to attend a meeting but it got cancelled due to some issues, can you help me?

ASSISTANT: May I know your name for further process?

USER: My name is Susan Perez.

ASSISTANT: Please give me a moment, I will check your reservation status.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation available in your name Susan Perez.

USER: Ok, I think it might not booked properly from my end. Anyways, thank you for your information.

ASSISTANT: You are welcome.