You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Myself Jack Wright. I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?

ASSISTANT: Sure, I will help you. Please, standby.

USER: Thank you for considering my request.

ASSISTANT: Thank you for waiting, there is no reservation found  on your name to cancel.

USER: Not a big problem, thank you for the information.

ASSISTANT: Thank you for availing us.