You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Welcome to flight booking agency, what type of help that you are expecting from my side?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am gleeful to help you with flight ticket cancellation process.

USER: Thank you.

ASSISTANT: It's alright and may I know on whose the previous flight ticket booking is done?

USER: I am Brandon White.

ASSISTANT: Please be on hold for sometime and I will check your reservation status and get back to you.

USER: Ok, take your own time.

ASSISTANT: Thank you for being on hold, I have checked in our portal and I have found your reservation and we are charging a few amount for cancellation purpose, are you ok with that one?

USER: Yes, I am ok with it. Please proceed with cancellation.

ASSISTANT: Ok, your flight ticket has cancelled successfully from my side and the remaining amount will credited to your account with in two days of time.

USER: Thank you for helping me out.

ASSISTANT: You are most welcome and keep on contacting us if you need any help from my side, thank you for approaching us.