You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My football match was cancelled and I want to cancel my reservation, can you help me?

ASSISTANT: Yes, sure. Can you provide your name?

USER: My name is Joshua Turner.

ASSISTANT: There is no reservation on your name right now to cancel your reservation.

USER: Thank you for checking.

ASSISTANT: Thank you for choosing our service.