You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation due to my health issue, so can you please help me with this?

ASSISTANT: Sure, we are perky to help you. Can you share your good name with us?

USER: My name is Cynthia Miller.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for availing us.