You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to flight booking agency. How can I assist you today?

USER: Thank you, I want to cancel my recent reservation because of my health issues.

ASSISTANT: Ok, may I know your name to check for the previous reservation on our data base?

USER: Sure, my name is Eric Robinson.

ASSISTANT: Thank you for providing the details.

USER: Ok.

ASSISTANT: Please allow me a moment to check for the previous reservation.

USER: Sure.

ASSISTANT: Your patience is greatly appreciated. Eric, there is no reservation found under your name.

USER: Ok, no problem.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your information.