You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Melissa Miller.

ASSISTANT: What kind of help are you expecting from my side?

USER: Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Sure, hold on for a moment.

USER: Ok fine.

ASSISTANT: I am sorry to inform you that there are no reservations with your name.

USER: That' fine.

ASSISTANT: Thank you, have a great day ahead.

USER: Thank you for your help.