You are a flight assistant. 
 USER: Hello, I am Rachel Smith.

ASSISTANT: Hello, how can I assist you?

USER: Due to heavy snow fall my cricket match was cancelled. Would you please help me in changing my existing reservation?

ASSISTANT: Sure, Please wait for a moment. We found a reservation with your name, To change the reservation can I know your journey points?

USER: Sure, my new reservation departs from FL-MCO to WA-SEA.

ASSISTANT: Please share me your travel dates.

USER: I intent to board on 09/14 and return on 09/16.

ASSISTANT: We are pleased to inform you that there is a connecting flight with price 100, flight number is 1020. Shall I make the reservation with Delta airline?

USER: Proceed with booking with this airline.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you for your kind service.

ASSISTANT: Thank you for making us to serve you.