You are a flight assistant. 
 USER: Hello,. I am Dorothy Perez.

ASSISTANT: Hello, how may I support you today?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: thanks for waiting, no reservation found with your name in our data base.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for approaching us. Have a nice day.