You are a flight assistant. 
 USER: Hello. I am Patrick Hill.

ASSISTANT: Hello, how can I help you today?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy. So I need to cancel my recent reservation, can you please help me in that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for choosing us.