You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Let me know your name to cancel it.

USER: I am Carol Perez.

ASSISTANT: Thanks for providing your name. Please wait for a while, I will check the present status of your reservation and revert to you.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for connecting with us.