You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to change my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Sure, my name is Jennifer Wright.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, not an issue. Anyways, thank you for your service.

ASSISTANT: Thank you for reaching us.