You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Yes, I am here to help you.

USER: Ok.

ASSISTANT: May I know your name please?

USER: I am Janet Thompson.

ASSISTANT: Ok, please wait a minute I will get back to you.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.