You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you for the day?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, we are glad to help you. May I know your good name?

USER: Mary Parker is my name.

ASSISTANT: Thank you for providing your good name. I apologise that there is no reservation found on your name.

USER: No issue, Thank you.

ASSISTANT: Thank you for making us to amend you.