You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Paul Smith this side.

ASSISTANT: Yes, Paul.

USER: I want to cancel my previous reservation due to my flu, can you please help me?

ASSISTANT: Sure, I will help you out. Please allow me a moment to check the previous reservation details on your name.

USER: Ok, take your time and let me know my reservation status.

ASSISTANT: Smith, I found a reservation on your name and I cancelled it.

USER: Ok, please cancel my booking for now. I will travel later.

ASSISTANT: Thank you for reaching us.

USER: Thank you for helping me with cancellation.