You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Scott Thomas.

ASSISTANT: Yes, Scott Thomas how may I help you?

USER: I had planned to go on a vacation to Washington, but it was cancelled.Can you cancel my recent reservation?

ASSISTANT: Yes, sure. Scott, but there is no reservation under your name.

USER: That's Ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your help.