You are a flight assistant. 
 USER: Hi. I am Nicole Phillips.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me in that?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: Ok, no problem. Thank you for your response.

ASSISTANT: Thanks for reaching us.