You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you out?

USER: Can you help me cancel my recent reservation as my plan to attend a film festival got cancelled?

ASSISTANT: Sure, I will cancel your ticket, may I know your name to proceed further?

USER: My name is Emma Allen.

ASSISTANT: Emma Allen, your name is not in reservation list, to cancel. Thanks for approaching us.

USER: Ok, thank you for your response.

ASSISTANT: Have a nice day.