You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: I am Mary Moore. I want to cancel my recent reservation due to heavy rains in my visiting location.

ASSISTANT: Ok. Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, no problem. Thanks for your response.

ASSISTANT: Thank you for reaching us, Have a great day.