You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jerry Moore here.

ASSISTANT: How can I aid you now?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to do that. Please wait for a while.

USER: Ok.

ASSISTANT: Sorry for the inconvenience, there is no reservation as per the records.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thanks for availing us.