You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Myself Scott Hall, can you help me to change the flight ticket from the location I had did recently?

ASSISTANT: Sure Hall, I am glad to help you with that.

USER: That is good to hear a positive response.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Ok, take the time you need.

ASSISTANT: Sorry Scott Hall, no reservation has found under your name to change.

USER: That is ok, thank you for providing the information.

ASSISTANT: Thank you for choosing us, have a good day.