You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: I am Dennis Hernandez.

ASSISTANT: Ok, please wait a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for choosing us.