You are a flight assistant. 
 USER: Hello. I am Melissa Baker.

ASSISTANT: Hello, how can I serve you?

USER: I need a direct flight to Philadelphia, PA - PHL for watching cricket live show. Can you help me with booking?

ASSISTANT: Sure, from where you plan to travel?

USER: I need to travel from Los Angeles, CA - LAX.

ASSISTANT: Can you help me with your travelling dates please?

USER: 08/20 and 08/22 are my travelling dates.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thank you for your time. There are no direct flights found according to your requirements.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for consulting us.