You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, may I know your name?

USER: My name is Thomas Thomas.

ASSISTANT: There was no reservation found on your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for opting us.