You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, how can I render you today?

USER: My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Can you please assist me with cancellation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Let me know your name to check your reservation?

USER: Sure, my name is Scott Hall.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: We found a reservation on your name, Shall I proceed with the cancellation?

USER: Ok, please proceed.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.