You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Ok, may I know your name?

USER: Sure, my name is Jacob Davis.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, I did not find any active reservation on your name to cancel.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.