You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure. Can you please let me know your name to cancel the reservation on your name?

USER: Laura Wilson is my name.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: That's not a problem.

ASSISTANT: Thank you for choosing us.

USER: Thanks for your information.