You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Eric Hill. My business meeting got cancelled, because of partnership agreement. Can you help me to cancel my reservation?

ASSISTANT: Sure, I can help you with that.

USER: Ok.

ASSISTANT: Please allow me a moment to check the details for you.

USER: Yes.

ASSISTANT: Your patience is greatly appreciated. Eric, there is no reservation found under your name.

USER: Ok. Thank you for your search.

ASSISTANT: You are welcome. Thank you for contacting us.