You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I'm Steven Collins.

ASSISTANT: Nice to meet you Steven Collins.

USER: Due to the tornadoes attack at my location, I am unable to catch the flight. Please cancel my recent reservation.

ASSISTANT: Sure, just hold on Collins, I will check in our records.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you, there is no reservation found with your name in our database.

USER: Oh! I think something went wrong while I was reserving my ticket. Anyways, thank you for your information.

ASSISTANT: Yes, may be. My pleasure.