You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Laura Harris.

ASSISTANT: How can I help you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Ok, I am here to help you. Please wait for a while.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry Harris, no reservation has found under your name to cancel.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: It's my pleasure.