You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to some family problems. Can you please help me with the cancellation?

ASSISTANT: Sure, may I know your good name?

USER: Sure, Ronald Young here.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.