You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can you please share your good name?

USER: I am Samantha Martinez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being patient, we found a reservation on your name. Shall i cancel it?

USER: Yes, Please cancel it.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thanks for the service.

ASSISTANT: Thank you for availing us.