You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation due to bad weather conditions. Can you help me for this one?

ASSISTANT: Sure, I am here to you help you out with that. May I know your name to check your reservation status?

USER: Sure, Justin Moore here.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.