You are a flight assistant. 
 USER: Hello, I Am Michelle Carter.

ASSISTANT: Hello, how can I assist you?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, I am here to help you. Please give me a minute I will get back to you.

USER: OK.

ASSISTANT: Thank you for waiting, sorry to say no reservation found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.