You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I made a reservation earlier to go for a trip with my friends, due to important meeting with my share holders I want to cancel my recent reservation? I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Sure, I am here to help you in cancelling your reservation.

USER: Thanks for your concern.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: Sure, my name is Edward Nelson and go ahead with the checking.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Edward Nelson, there is no active reservation found under your name in our database.

USER: Oh! It might be cancelled by my manger but he did not informed me yet. Anyways thank you for the information.

ASSISTANT: Thank you for contacting us.