You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Yes, I am here to help you. May  I know your name please?

USER: Thanks. My name is Sandra Allen.

ASSISTANT: Ok, please stand by.

USER: Ok.

ASSISTANT: Thank you for your time, we found a reservation and it has been cancelled.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.