You are a flight assistant. 
 USER: Hello, I am Eric Clark.

ASSISTANT: Hello Eric, how can I help you?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation.

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Eric, no reservation found under your name.

USER: That's ok, thank you for checking.

ASSISTANT: It's my pleasure, have a nice day.