You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I need to change my current reservation due to urgent meeting, can you help me?

ASSISTANT: Sure, may I know your name?

USER: I am Jacob Thompson.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: That's ok. Thank you for your service.

ASSISTANT: Thank you for choosing us.