You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: My name is Emily Nelson. I would like to meet my cousin at Oakland. Can you help me in booking a ticket from LGA to OAK?

ASSISTANT: Glad to meet you Nelson. Sure, may I know your journey dates please?

USER: My preferred trip dates are 05/16 and 05/18.

ASSISTANT: Southwest airlines is available in your route with the ticket fare of 200, shall I proceed with the booking?

USER: Ok, please book the ticket.

ASSISTANT: Your ticket is booked with the flight-1022.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.