You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I do for you today?

USER: Due to landslides happening at my location, I want to quit my trip. Can you please help me in cancelling my ticket?

ASSISTANT: Sure, I am here to help you out. Can you please tell me your name for checking your reservation details in our website?

USER: Sure, my name is Mark Clark.

ASSISTANT: Thank you, let me check.

USER: Sure, carry on.

ASSISTANT: Sorry Clark, I have not found any reservation by your name in our website.

USER: Oh! May be I have done a wrong booking. I will recheck it once and get back to you later. Thank you anyways.

ASSISTANT: Sure, thank you so much for contacting us and have a great day.