You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation, due to some issues. Could you please help me for that?

ASSISTANT: Ok, may I know your name please so that I can proceed with cancelling.

USER: Ok, I am Richard Phillips.

ASSISTANT: Thank you Richard. Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. There is no previous reservation under your name.

USER: Ok, thank you for your information.

ASSISTANT: May I help you with anything else?

USER: No.

ASSISTANT: Thank you for contacting us.