You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: I am Nicole Johnson here. I want to cancel my reservation, which is done recently. Can you please help me out in cancellation?

ASSISTANT: I am here to help you about that.

USER: Thank you for considering my request.

ASSISTANT: Sorry to say this Nicole Johnson, there is no active reservation with your name.

USER: Not a big problem, thank you for your kind information.

ASSISTANT: You are welcome, thank you for reaching out here.