You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Rachel Davis.

ASSISTANT: Rachel Davis, how may I assist you today?

USER: Can you please help me to cancel my active reservation as my meeting was cancelled?

ASSISTANT: Sure, I will help you. Please allow me a minute of your time.

USER: Ok.

ASSISTANT: Rachel Davis. I am sorry to inform you that there in no active flight ticket booked on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us. Have a great time.