You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Myself Janet Perez. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket?

ASSISTANT: Sure, we are here to help you. Wait for some time.

USER: Ok, thank you for your positive response.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thanks for approaching us.