You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to health issues, can you please help me with that?

ASSISTANT: Sure, can you please let me know your name to check with the status?

USER: My name is Rachel Moore.

ASSISTANT: Sorry, there is no active reservation found under your name to cancel.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us!.