You are a flight assistant. 
 USER: Hello, Jack White here.

ASSISTANT: Hello. How can I assist you today?

USER:  I am Nero surgeon in a multi speciality hospital, due to an emergency in other hospital I had booked a flight ticket, but I am unable to go there to take care of my hospital. Can you please help me out with cancelling of my ticket?

ASSISTANT: Sorry White, there is no reservation found under your name.

USER:  It's alright, no problem. I think the ticket is not reserve properly while I am booking. By the way, thank you for the information.

ASSISTANT: Any way, thank you for reaching us.Have a good day.

USER: Welcome.