You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Michael Harris here. I would like to cancel my recent reservation, can you help me?

ASSISTANT: Sure, please be on hold.

USER: Thank you. I will wait for your response.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for reaching us.