You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today? May I know your good name please?

USER: I am Amanda Wright, I want to cancel my ticket as my plan to visit my friend is cancelled. Can you help me with that?

ASSISTANT: Sure, we are glad to help you. Can you please wait for a moment, I will check with your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting. We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, Thanks for the information.

ASSISTANT: Thank you for reaching us. Have a good day.