You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your good name please?

USER: I am Rebecca Scott.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the information.