You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I address you?

USER: Owing an emergence, I want to cancel my recent reservation.Can you please help me with it?

ASSISTANT: Sure, may I know your name to check the reservation list and get back to you?

USER: My name is Stephanie Scott.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: There is no reservation found matching your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for availing with us.