You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you at this moment?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: Sure, my name is Benjamin Jones here.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting.

USER: Welcome.

ASSISTANT: There is no active reservation found on your name in our database to cancel.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.