You are a flight assistant. 
 USER: Hi. I am Anthony Perez.

ASSISTANT: Hello, what can I do for you now?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Fine. Please hold on.

USER: Ok.

ASSISTANT: Thank you for waiting. But there was no reservation on your name to cancel.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for consulting us.