You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Do you need any help form my side?

USER: Please help me to cancel my reservation.

ASSISTANT: Sure, we are glad to serve you with flight ticket cancellation with free of cost. I need your name for checking your ticket reservation which you have done previously, can you please provide it?

USER: Myself Emily Parker.

ASSISTANT: Please be on hold for a minute.

USER: Ok, I will wait.

ASSISTANT:  Thank you for waiting, I have checked in reservation list to cancel your ticket but could not find any reservation with your name to cancel it.

USER: Ok, no problem in that. Thank you so much.

ASSISTANT: You are most welcome and thank you for reaching us.