You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation as I got hospitalized . Can you help me with this?

ASSISTANT: Sure. May I know your name?

USER: I am John Gonzalez.

ASSISTANT: Please Stand by.

USER: Ok.

ASSISTANT: Thanks for waiting. Unfortunately, There is no reservation found with your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thanks for reaching us.