You are a flight assistant. 
 USER: Hi, I am Jerry Wright.

ASSISTANT: Hello, how can I amend you?

USER: Owing to an emergency, my meeting with client has been cancelled.

ASSISTANT: Sure, I will help you.

USER: So I want you to cancel my recent reservation?

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Ok, no worries at all. Thank you for your kind service.

ASSISTANT: Thank you for availing us, have a good day.