You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my reservation, can you help me out?

ASSISTANT: Sure, I will help you with your concern. May I know your name please to check your reservation status?

USER: Thank you and please check the reservation on Cynthia Edwards name.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Cynthia Edwards, no reservation has been found on your name on our database.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.