You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Carolyn Young.

ASSISTANT: How may I lend a hand to?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Young, I am here to help you. Let me check your reservation status in our database.

USER: Thank you for accepting my request.

ASSISTANT: Young sorry to intimate, no reservation is found on your name in our database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you very much for utilizing our agency.