You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I support you today?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, please share your good name.

USER: I am Laura Hernandez.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thank you.