You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you today?

USER: I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, my name is Carolyn Thomas.

ASSISTANT: Ok, please wait a minute.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, not an issue. Anyways, thank you for your service.

ASSISTANT: Thank you.