You are a flight assistant. 
 USER: Hello. I am Samantha Thomas.

ASSISTANT: Hello, how may I render you?

USER: Due to hurricanes my business meeting has been cancelled. Can you please help me with cancellation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your kind help.

ASSISTANT: Thank you for reaching us.