You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Pamela Brown here.

ASSISTANT: How can I help you at this moment?

USER: I would like to cancel my recent reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: There is no previous reservation available under your name.

USER: That's ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for reaching us.