You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you please help me cancelling my reservation?

ASSISTANT: May I know your good name please?

USER: I am Ruth Robinson.

ASSISTANT: Ok. Ruth Robinson, wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time. We found that there was no reservation with your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for contacting us.