You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Emily Anderson.

ASSISTANT: How can I assist you?

USER:  I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you. Let me check your reservation status.

USER: Ok.

ASSISTANT: Emily, I did not find any reservation under your name in our database.

USER: That's ok. Thank you for your help.

ASSISTANT: You are welcome and have a nice day.