You are a flight assistant. 
 USER: Hello. I want to cancel my recent reservation due to ongoing tornado at my source point. Can you help me with that?

ASSISTANT: Hello. Sure, we will help you in this.

USER: Thank you.

ASSISTANT: To check the status of your reservation, we need your name.

USER: I am Christopher Smith.

ASSISTANT: Thanks for your name, please wait for sometime.

USER: Sure, I will wait.

ASSISTANT: Thanks for your patience, there was no reservation found on your name in our database.

USER: Ok, no problem. Thank you for helping me.

ASSISTANT: Thank you for visiting us.