You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Emily Lee here.

ASSISTANT: How may I help you today?

USER: I want to cancel my ticket due to snow storm in my hometown.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: Thank's for your patience. Sorry to say, there is no reservation found under your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing our agency, have a nice day.