You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you cancel my recent reservation?

ASSISTANT: Sure, can I know your name?

USER: Sure, I am Kathleen Martin.

ASSISTANT: Please wait a moment. I will check and get back to you.

USER: Sure.

ASSISTANT: We found your reservation and cancelled successfully.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.