You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Owing to an emergency, I want to change my reservation. Can you please help me with that?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please, share me your good name to check your reservation status.

USER: My name is Kevin Edwards.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our database.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.