You are a flight assistant. 
 USER: Hello, I am Ashley Smith.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to change an existing reservation. Could you help me in changing the reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, there was no reservation found with your name.

USER: Not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.