You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Emma Wright and I want to cancel my reservation due to having some important work.

ASSISTANT: Ok.

USER: Could you be my helping hand in this cancellation?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being with patience. We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Not a issue. Thank you for your information.

ASSISTANT: Thanks for your approach.