You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to find any active reservation is found on your name or not.

USER: My name is James Hernandez.

ASSISTANT: I found an active reservation, can I cancel it?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.