You are a flight assistant. 
 USER: Hi, I am Kenneth Garcia.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, my live concert in Las Vegas got cancelled. Can you help me with cancellation?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Ok, not an issue. Thank you for your assistance.

ASSISTANT: Thanks for reaching us.