You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, I am happy to help you. Can you please let me know your good name?

USER: My name is Sarah White.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.