You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Can you help in booking a ticket?

ASSISTANT: Sure, I am happy to help you. Can you please provide me your journey details?

USER: My location are from MSP to AUS, preferable dates is 02/21 to 02/23.

ASSISTANT: May I know your good name please?

USER: Make sure that connection limit should be 1. My name is Matthew Jackson.

ASSISTANT: I have found a flight 1000 in South West airlines with connection as 1. Shall I proceed to book?

USER: Sure, book the ticket for me.

ASSISTANT: Ok Jackson, your ticket has booked.

USER: Thank you for your service.

ASSISTANT: Thank you for choosing us. Have a safe journey.