You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you at this moment?

USER: Can you please help me to cancel my recent reservation due to some personal work?

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: May I know your good name please?

USER: My name is Samuel Davis.

ASSISTANT: Ok, please wait for some time.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.