You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, can I know your name please?

USER: My name is Jennifer Jackson.

ASSISTANT: Ok, please wait.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting. We found reservation on your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.