You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How may I help you?

USER: My exams was cancelled so I want to cancel my reservation, can you please help me that?

ASSISTANT: Sure, May I know your name?

USER: Myself Kathleen Lopez.

ASSISTANT: We have found a reservation on your name, Shall I cancel it?

USER: Yes. Please cancel it.

ASSISTANT: Your ticket has been canceled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.