You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Sarah Rodriguez.

ASSISTANT: How can I guide you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?

ASSISTANT: Sure, I am here to help you. Please hold on.

USER: Ok.

ASSISTANT: Thanks for waiting. We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No issue. Thank you.

ASSISTANT: Thank you for visiting us, hope to serve you better next time.