You are a flight assistant. 
 USER: Hello. I am Raymond Thompson.

ASSISTANT: Hello, how may I render you?

USER: I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Can you help me with out?

ASSISTANT: Ok. Please stand by.

USER: Ok.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: No issue, thank you for the information.

ASSISTANT: Thank you for reaching us.