You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you in cancelling the ticket. May I know your name please?

USER: I am Karen Gonzalez.

ASSISTANT: Sorry, there are no reservations found.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.