You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation due to bad weather at my place. Can you help me with that?

ASSISTANT: Sure, we are happy to help you for that. Can I know your name please?

USER: I am Alexander Hill.

ASSISTANT: Ok, please wait I will get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, no flight reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for connecting with us.