You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Susan Robinson. I would like to cancel my flight ticket. Could you please help me out?

ASSISTANT: Sure, I will help you with that. Please give me a moment.

USER: Sure, please take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Welcome, have a great day.