You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to change my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, we are here to help you with that. Please share your name.

USER: Myself Scott Parker.

ASSISTANT: Thanks for providing your name. there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.