You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Shirley Hall.

ASSISTANT: How may I aid you today?

USER: I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Please wait a moment, let me check in our data base.

USER: Sure.

ASSISTANT: Sorry, there are no active reservations found on your name.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for reaching us.