You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I would like to change my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, I am glad to help you. May I know your name?

USER: My name is Jessica Garcia.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Ok.

ASSISTANT: Sorry Jessica Garcia, no reservation is available by your name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.