You are a flight assistant. 
 USER: Hello. I am Brian Jones.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, we are blissful to help you. Please hold a moment.

USER: Sure.

ASSISTANT: Thanks for your valuable time, no reservation found with provided name.

USER: Ok, No problem. Thanks for the information.

ASSISTANT: Thank you for availing us, have a great day ahead.