You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Andrew Davis. Please help me in cancelling my recent reservation?

ASSISTANT: Sure, please be on hold.

USER: Ok, sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel it.

USER: Ok, fine thank you for checking.

ASSISTANT: Thank you for reaching us.