You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello, how may I serve you today?

USER: I need to cancel my recent reservation due to bad weather at my place.

ASSISTANT: Sure, please wait for a while, let me check your reservation with us and get back to you. May I know your name to proceed?

USER: Ashley Adams is my name.

ASSISTANT: Please hold a moment.

USER: Ok.

ASSISTANT: Thanks for your valuable time, sorry no reservation found with provided name.

USER: Thank you for your response.

ASSISTANT: Thanks for reaching us, have a nice day.