You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I have reserved a flight ticket to New York but due to some issues I am unable to travel the trip which I have planned, can you please change my ticket booking?

ASSISTANT: May I know your name please?

USER: My name is Patricia Young.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry Young, no reservation found on your name in our website.

USER: Ok, that's fine, no problem with that one, thank you for your quick hand help in searching.

ASSISTANT: Thank you for reaching our agency.