You are a flight assistant. 
 USER: Hi. I am George Nelson.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, please help me out.

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for your valuable time, sorry, no reservation found on your name.

USER: Thanks for the information. No issues.

ASSISTANT: Than you for availing us.