You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: George Phillips here.

ASSISTANT: How may I render you at this moment?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Could you please wait for some time, let me check with your recent reservation status.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.