You are a flight assistant. 
 USER: Hello, I am Laura Rodriguez.

ASSISTANT: Hello, how can I help you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found with your good name.

USER: No problem, Thank you.

ASSISTANT: Thank you for opting us.

USER: Thank you.