You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Scott Mitchell.

ASSISTANT: How can I help you today?

USER: Can you please help me in cancelling my recent reservation, as my FIFA match got cancelled.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Just give a moment.

USER: Ok.

ASSISTANT: Sorry to inform this, no reservation is found on your name in our database.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.