You are a flight assistant. 
 USER: Hi,. I am Richard Taylor.

ASSISTANT: Hello, How may I be of your assistance today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Ok, I will help you.

USER: Thank you.

ASSISTANT: Will you please wait for couple of minutes? I will check the reservation list and revert to you.

USER: Sure.

ASSISTANT: Thanks but, there is no active reservation found on your name to proceed further.

USER: Ok, not a problem. Thank you for quick response.

ASSISTANT: Thank you for opting us, Have a nice day.