You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?

USER: Myself. Kenneth Garcia.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry Kenneth Garcia, no reservation has found under your name to cancel.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us, have a good day.