You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you out?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, we are glad to help you. Can I have your good name to proceed further?

USER: Thank you. Please check the reservation with my name Andrew Thomas.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.

ASSISTANT: Thank you for contacting us.

USER: Most welcome.