You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Ok, May I know your name to proceed further?

USER: Stephanie Martin here.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, There was no reservation found on your name in our database.

USER: Ok, no issues. Anyway thank you for checking out.

ASSISTANT: Thank you for choosing us.