You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: My name is Betty Edwards.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thank you for waiting, There was no reservation found on your name to cancel it.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.