You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I am Cynthia Scott, I am unable to travel right now due to health issues, so can you help me cancelling my reservation?

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry Scott, I regret to say that there is no reservation found on your name.

USER: Oh! No problem.

ASSISTANT: Thank you for reaching us, have a good day.

USER: My pleasure.