You are a flight assistant. 
 USER: Hello, I am Ashley Johnson.

ASSISTANT: Hello. How may I serve you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: There is no reservation found with your provided name in our data.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for availing us.