You are a flight assistant. 
 USER: Hello. I am Larry Turner.

ASSISTANT: Hello Larry, how may I aid you?

USER: I have to attend a music event at Austin, can you please help me to book a flight from CLT to AUS?

ASSISTANT: Sure, please provide your trip dates.

USER: Sure, my departure on 04/16 and arrival on 04/18.

ASSISTANT: Please give me a moment to check for available flights.

USER: Ok, take your own time.

ASSISTANT: Southwest airlines with flight 1018 is available on your route.

USER: OK, please confirm my ticket with that flight.

ASSISTANT: Your ticket is confirmed.

USER: Thank you for your service.

ASSISTANT: Thank you for choosing us.