You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I am John Hernandez, I need to cancel my reservation as my schedule got cancelled. Can you please help me?

ASSISTANT: Sure, give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation found under your name.

USER: It's ok, anyway thank you for the help.

ASSISTANT: Thank you for reaching us.