You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Mark White.

ASSISTANT: What can I do for you today?

USER: I need to cancel my recent reservation, as my scheduled football match got cancelled. Please help me in cancelling?

ASSISTANT: Sure, I am here to help you. Please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on Mark White in our data base.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your service.