You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: Amanda Moore here.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: No problem, Thank you.

ASSISTANT: Thanks for choosing us.