You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, in what way can I be at your service today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, we will help you. May I know your name to check your details?

USER: My name is Katherine Scott.

ASSISTANT: Katherine Scott, we found a reservation on your name and we cancel it successfully.

USER: Yes, you can proceed with cancellation.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.