You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me in cancelling my recent reservation, as my grand father's health is not good?

ASSISTANT: Sure, l will help you with that.

USER: Thank you for the response.

ASSISTANT: Can I know your good name to proceed further?

USER: My name is Eric Scott.

ASSISTANT: Please wait for a while.

USER: Ok, sure.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name to cancel.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for opting us.