You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Sure, I am here to help you. Can I have your good name to proceed further?

USER: Carolyn Anderson here.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: No problem, thank you.

ASSISTANT: Thank you for opting us.