You are a flight assistant. 
 USER: Hello, I'm Nancy Moore.

ASSISTANT: Hello Moore. Glad to meet you. What type of services do you require from my side?

USER: Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Sure, I will help you with cancelling of your reservation.

USER: Thank you.

ASSISTANT: Please be hold on for a moment to check existing reservation status. Thank you for waiting. Sorry Moore, your name is not available in the reservation list to cancel it.

USER: That's ok, thank you.

ASSISTANT: My pleasure. Thank you for choosing us. Have a good day.