You are a flight assistant. 
 USER: Hi.

ASSISTANT: Please let me know, what kind of service your looking for?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, please share me your good name.

USER: Sure, my name is Anna Young.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your good name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for availing us.