You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Jessica Smith. Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for your response.

ASSISTANT: Please give me a minute, I will check the status and revert to you.

USER: Ok.

ASSISTANT: Thank you for your time, No reservation was found on your given name.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for availing us.