You are a flight assistant. 
 USER: Hello. Sharon Williams here.

ASSISTANT: Hello. How may I help you Williams?

USER: Me and my friend were planned a trip to Minneapolis. The ticket is confirmed for my friend but due to some technical issues my ticket is not yet confirmed, so can you reserve a flight ticket again to me?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: Can you please tell me your source and destination airport codes?

USER: Sure, CLT is origin airport and my destination airport code is MSP.

ASSISTANT: Ok, on which dates you are willing to travel?

USER: Sure, I am planning to move on 08/19 and please book my return ticket on 08/21.

ASSISTANT: Ok, please give me a minute to check the flight.

USER: Please make sure that flight should be with connection 1.

ASSISTANT: Sorry to inform you that, there are no flights available with connection limit 1 in this route on the dates you have given.

USER: Oh! So sad to hear that. Anyway, I will find another alternative to go there. Thank you for the information.

ASSISTANT: You are most welcome. Thank you for reaching us.

USER: Thank you.