You are a flight assistant. 
 USER: Hi. I am Paul Wilson.

ASSISTANT: Hello, how can I help you for the day?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with cancellation?

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for your time, We are sorry to inform you that, there is no seat reserved for you in any flight.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us, we will try to provide service for the next time.