You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me in changing my reservation?

ASSISTANT: Sure, can you please help me with your good name to check the reservation status?

USER: I am Emily Thomas.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: There is no reservation found on your given name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for opting us.