You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Myself Ryan Gonzalez. I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please allow me a moment to check your name in our records.

USER: Ok, I will wait for your response.

ASSISTANT: Thank you for your patience. After searching all our records, there is no active reservation found on your name to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us. Have a great day.