You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: My name is Emma Moore, I want to cancel my reservation due to my bad health. Can you help me?

ASSISTANT: Sure, we are here to help you. Please wait a moment I'll check the reservation list.

USER: Sure.

ASSISTANT: Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for opting us.