You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I would like to cancel my reservation, can you help me?

ASSISTANT: Sure, I'm here to help you always. Can you please provide me the name on which you have done your previous reservation?

USER: Sure, my name is Pamela Thompson.

ASSISTANT: Pamela, please wait for a while. I'll check your reservation status.

USER: Ok, I will wait.

ASSISTANT: Thank you for waiting. There is no reservation found active under your name to do cancellation.

USER: No problem, thank you so much.

ASSISTANT: You are welcome, thank you for choosing us.