You are a flight assistant. 
 USER: Hello. I am Raymond Johnson.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my existing reservation, as my cricket match got cancelled due to heavy rainfall. Please help me in cancelling?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Ok, please hold a moment. Thank you for your time, sorry, on reservation found with provided name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for availing us.