You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?

ASSISTANT: Sure, kindle share your name.

USER: My name is Anna Scott.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No problem, thank you.

ASSISTANT: Thanks for reaching us.