You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: Myself Kathleen Thomas. I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, will you help me with that?

ASSISTANT: Sure, please allow me a moment.

USER: Thank you for accepting my request.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: You are welcome, have a great day.