You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Due to heavy rainfall, I need to stay back in my place. Can you please cancel my reservation?

ASSISTANT: Sure, may I know you good name please?

USER: I am Raymond Moore.

ASSISTANT: Thanks for sharing your name, please hold on.

USER: Ok.

ASSISTANT: Thanks for waiting. We found reservation with your name, shall I proceed to cancel?

USER: Yes, please proceed to cancel.

ASSISTANT: Your reservation has been cancelled. Thank you for reaching us, have a good day.

USER: Thank you for helping me in cancellation.