You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, what sort of help are you seeking from us?

USER: Please cancel my recent reservation.

ASSISTANT: Sure, please provide your name?

USER: I am Ruth Garcia.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found with your name to cancel.

USER: Thanks for your help.

ASSISTANT: Thanks for reaching us.