You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you please cancel my reservation, due to some health issues?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is Justin Taylor.

ASSISTANT: Thank you very much. Please wait for a while, let me check your reservation status in our database.

USER: Sure.

ASSISTANT: Justin Taylor, I found your reservation. Shall I cancel it?

USER: Ok, proceed.

ASSISTANT: Your ticket is cancelled is successfully.

USER: Thank you for cancelling my reservation.

ASSISTANT: Than you very much for approaching our agency.