You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me to cancel my recent reservation, due to my exams has been cancelled?

ASSISTANT: Sure, I am here to help you with this. May I know your name please?

USER: Jason Perez is my name.

ASSISTANT: Please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Perez, there is no active reservation found on your name to cancel it in your database.

USER: Ok, thank you.

ASSISTANT: You are welcome.