You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How exactly I can provide assistance to you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I can help you in that. On what name, you have reserved your ticket?

USER: I am Stephanie Brown.

ASSISTANT: Ok, please wait or a couple of minutes.

USER: Sure.

ASSISTANT: Sorry Stephanie Brown, there is no active reservation on your name to cancel it.

USER: No problem, Thanks for the valuable information.

ASSISTANT: Thanks for approaching us.