You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I would like to cancel my recent reservation due to some health issues, can you help me in that?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to proceed further.

USER: Sure, myself Jason Smith.

ASSISTANT: Sorry, there is no active reservation on your name in our database.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.