You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Samuel Young is my name. I need to cancel my recent reservation.Can you please help me out?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Take your own time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That's not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for helping me in the issue.

ASSISTANT: Welcome.