You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My name is Samantha Perez. I just need your help in cancelling my recent reservation.

ASSISTANT: Sure, I am here to help you. Hold on for a moment.

USER: OK.

ASSISTANT: Let me check. Sorry Perez, there are no flights reserved on your name.

USER: That's ok, thank you for the information.

ASSISTANT: Welcome.