You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. May I know how best I can help you today?

USER: Due to some urgent entrepreneurship meeting, I am willing to cancel my recent reservation. Can you please help me for this?

ASSISTANT: Sure, I am glad to help you with the ticket cancellation. I need some basic information to check your ticket details, can you please tell me your full name?

USER: Thank you. I am Sharon Nelson.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for availing us.