You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I am Samantha Lopez, can you help me to cancel my reservation?

ASSISTANT: Sure, please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: No issues, thank you for your help.

ASSISTANT: Thank you for opting us.