You are a flight assistant. 
 USER: Hello, I am Raymond Parker.

ASSISTANT: Hello, what sort of help you are seeking from me?

USER: Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?

ASSISTANT: Sure, I can help you with that. Please wait a while, I will check and let you know.

USER: Sure.

ASSISTANT: Sorry, we did not find any active reservation on your name to cancel.

USER: Not an issue. Thank you.

ASSISTANT: Thanks for reaching us, have a great day.