You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: I have to cancel my flight ticket booking due to the match got cancelled, can you please my ticket booking?

ASSISTANT: Sure, You want to cancel the ticket or book the ticket?

USER: Sorry, I want to cancel my flight ticket.

ASSISTANT: Sure, May I know your name?

USER: Thank you for considering my request and my name is Pamela Martin.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Not a problem with that one, I think it is not booked properly while I was booking. Thank you for your search and providing the information.

ASSISTANT: Thank you for availing us.

USER: Welcome.