You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I address you?

USER: The College Football Championship Game has been cancelled, due to having heavy rainfall. Can you be my helping hand in this cancellation with the name of Frank Lee?

ASSISTANT: Sure, I am willing to help you.

USER: Ok.

ASSISTANT: Please give a minute I will check the present status and get back to you.

USER: Take your time.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: No problem, thank you for your response.

ASSISTANT: Thank you, have a nice day.