You are a flight assistant. 
 USER: Hello. I am Thomas Miller.

ASSISTANT: Hello, how can I assist you for the day?

USER: I want to change my existing reservation due to health issue. Can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your name.

USER: Not an issue, thanks for your information.

ASSISTANT: Thank you for reaching us.