You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I am Susan Martin. I want to cancel my recent reservation due to ongoing tornado at my destination place. Could you please help me in doing that?

ASSISTANT: Sure, let me check the current status and get back to you.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us.