You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you for today?

USER: I am Nicholas Jones.

ASSISTANT: Thank you for providing your good name.

USER: Due to some emergency problem, I need to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, hold on.

USER: Sure.

ASSISTANT: Thank you for your valuable time. No reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.