You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am glad to help you in cancelling your reservation.

USER: Thank you.

ASSISTANT: Please allow me a moment to check for your previous reservation status is whether active or not.

USER: Sure.

ASSISTANT: Can you please provide me the name to cancel the reservation.

USER: Myself Shirley Robinson.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for opting us.