You are a flight assistant. 
 USER: Hello, I am Paul Edwards.

ASSISTANT: Hello, how can I address you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, I am here to help you. Please give me some time.

USER: Sure.

ASSISTANT: Thanks for waiting, unfortunately there is no reservation found by this name.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us, have a nice day.

USER: Thanks for the help.