You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you with this. Can you please provide your name to check your reservation status?

USER: Sure, my name is Timothy Thompson.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Timothy Thompson, there is no active reservation found under your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for contacting us.