You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Justin Thompson. My family tour trip got postponed, so I want to cancel my reservation. Could you please help me in the cancellation?

ASSISTANT: Sure, we are here to help you. Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for being patient, we found your reservation. Shall I proceed to cancel?

USER: You can proceed to cancellation.

ASSISTANT: Your reservation is cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us, hope to see you again.