You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: Please help me to cancel my recent reservation as my plan to meet my grand parents got postpone due to bad weather conditions.

ASSISTANT: I am here to help you about that. Can you please provide your name for checking the reservation status under your name?

USER: I am Sarah Adams.

ASSISTANT: Please wait for sometime to check the reservation status.

USER: Sure.

ASSISTANT: Sorry to say this Sarah Adams, there is no active reservation with your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.