You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation due to bad weather conditions at my destination place, so please aid me.

ASSISTANT: Sure, kindly share your name.

USER: Sure, I am Nicholas Turner.

ASSISTANT: Please wait a moment.

USER: Ok, I will wait.

ASSISTANT: Sorry to  say, no reservation found with your name.

USER: Not a problem, thank you.

ASSISTANT: Thanks for reaching us.