You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What service that you are seeking from our agency?

USER: I am Sandra Brown.

ASSISTANT: Nice meeting you Brown.

USER: Thank you, I want to cancel my flight ticket, can you please help me with that?

ASSISTANT: Sure, I am glad to help you.

USER: Thanks.

ASSISTANT: Please wait a moment to check your previous reservation.

USER: Ok.

ASSISTANT: Sorry to inform you that, there is no reservation with your name in our records.

USER: Oh! It's ok no problem.

ASSISTANT: Thank you for approaching us, have a great day.

USER: Thank you for your service.

ASSISTANT: Most welcome.