You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I am Kathleen Phillips. Owing to an emergency, I want to cancel my reservation, so please help me in cancellation.

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Kathleen Phillips, there is no reservation on your name in our database.

USER: Not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you.