You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you?

USER: Can you help me to change my reservation?

ASSISTANT: Sure, May I know your name?

USER: Sure, my name is Frank Jackson.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you.