You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: I need to cancel my recent reservation due to the Flu.

ASSISTANT: Sure, can I have your name please?

USER: Sure, my name is Frank Evans.

ASSISTANT: Ok, please wait I will get back to you.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, we have not found any reservation on your given name.

USER: No issues. Thanks for the information.

ASSISTANT: OK, thank you for approaching us.