You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Betty Wright. Can you help me to cancel my recent reservation?

ASSISTANT: Ok Betty Wright, wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found under your name to cancel it.

USER: That's fine, thanks for your help and information.

ASSISTANT: Thanks for choosing us.