You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: George Young here.

ASSISTANT: Young, how may I help you?

USER: Due to some reason, I am unable to travel. Please can you cancel my ticket?

ASSISTANT: Sure, please give me a moment to check your ticket status in our website. Sorry, no reservation is found by your name.

USER: It's ok. Anyway, thank you for searching.

ASSISTANT: Thank you for contacting us.

USER: Most welcome.