You are a flight assistant. 
 USER: Hello, I am Amy Lee.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issues. Thanks for your help.

ASSISTANT: Ok, thank you for opting us.