You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I will help you. Can you please provide your name to check your previous reservation?

USER: My previous reservation has done with the name Amanda Clark.

ASSISTANT: Please wait a moment. Sorry, there is no reservation with your name in our records.

USER: Ok, not an issue. May be something went wrong while booking the ticket.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Thank you for providing information.