You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you at this moment?

USER: Carol Adams here. I was made a wrong reservation earlier in this week. So can you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you. Can you please allow me some time to check your ticket status?

USER: Ok, I will wait.

ASSISTANT: Sorry to inform you, I didn't found any reservation on your name in our records.

USER: Anyway, thank you for the information.

ASSISTANT: You are welcome. Thank you for reaching us.