You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Scott Robinson. I am planning to cancel my recent reservation, due to some work. Can you please cancel my ticket?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: There is no reservation on your name in our database.

USER: That's fine. Thank you for your quick response.

ASSISTANT: Thank you for choosing us. Have a nice day.