You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Ronald Harris.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting us.

USER: Thanks for the information.