You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: I am Jennifer Jackson.

ASSISTANT: Sure, we are glad to help you.

USER: I am planning to submit my documents to client but due to personal problems I could not submit.So I would like to cancel my recent reservation. Would it be possible to cancel my recent reservation?

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will be waiting.

ASSISTANT: Thank you for waiting. We are glad to inform you that we found  a reservation with your name.

USER: Ok, no worries at all. Please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for choosing us.