You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, please let me know your name to cancel your reservation?

USER: My name is Cynthia Hernandez.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel your reservation.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for choosing us.