You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Joshua Jones.

ASSISTANT: How can I assist you?

USER: I need to cancel my reservation due to my scheduled programme got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure Jones, please wait a moment.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for approaching us.

USER: Most welcome.