You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my recent reservation, will you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name?

USER: Myself Janet Roberts.

ASSISTANT: There is no reservation found under your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.