You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Kathleen Baker. Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure Baker, I am here to help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Sorry Baker, there is no reservation found on your name to cancel your reservation.

USER: That's ok, not an issue. Thank you for checking.

ASSISTANT: Welcome, have a nice day.