You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you?

USER: I want to alter my reservation, due to Hurricanes my basketball game has been postponed. Could you please help me in changing my reservation?

ASSISTANT: Sure, I am mirthful to help you. May I know your name please?

USER: I am Pamela Nelson.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for being with patience. I have checked in reservation list to change your details, but could not find any reservation with your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for choosing us.