You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: I need to cancel my reservation as my football match got cancelled. Can you help with the cancellation?

ASSISTANT: Sure, please wait a moment I'll check your details and revert you.

USER: Ok.

ASSISTANT: May I know your name to proceed further?

USER: Anthony Green is my name.

ASSISTANT: Ok, found a reservation on your name. Shall I proceed with your cancellation?

USER: Yes, proceed for the cancellation.

ASSISTANT: Ok Green, your ticket has been cancelled successfully.

USER: Ok, thank you for your service.

ASSISTANT: Thanks for availing us, have a pleasant day.