You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ashley Turner.

ASSISTANT: Turner, how can I assist you?

USER: I want to change my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, let me check your reservation status.

USER: Sure.

ASSISTANT: Turner, I have not found any reservation under your name in our database.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome, thank you for choosing us.