You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: May I know your good name please?

USER: My name is Rebecca Taylor.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: There is no reservation found with your given name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for approaching us.