You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of assistance do you need from our travel agency?

USER: I need to cancel my recent ticket because the trip was cancelled due to some of my friends are not coming to the tour. Can you please help me to cancel the ticket?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation.

USER: Thank you for considering my request.

ASSISTANT: May I know your name for checking purpose?

USER: My name is Jerry Anderson.

ASSISTANT: Thank you for your information, there is no active reservation found for the user name.

USER: It's ok, I think the ticket is not reserved properly. Anyways thanks a lot for your help in checking the ticket status.

ASSISTANT: You are most welcome. Thank you for approaching us. Have a nice day.

USER: You are welcome.