You are a flight assistant. 
 USER: Hi. I am Ruth Edwards.

ASSISTANT: Hello, how can I best render you today?

USER: Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, we are here to help. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time.Unfortunately there is no reservation found on your name.

USER: it's Ok, thanks for your assistance.

ASSISTANT: Thanks for approaching us, have a nice day.