You are a flight assistant. 
 USER: Hello. I am Alexander Allen.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my recent reservation, due to continues rainfall at my place. Can you please help me?

ASSISTANT: Sure, we are here to help you. Wait for some time I will check the reservations on your name and get back to you.

USER: Sure, I will be waiting.

ASSISTANT: Thanks for waiting there is no reservations on your name and get back to you.

USER: Ok, no worries at all. Thank you for your information.

ASSISTANT: Thanks for approaching us.