You are a flight assistant. 
 USER: Hello, myself Virginia Jones.

ASSISTANT: Hello, may I know how best I can help you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Ok, please wait.

USER: Ok, take your time.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for opting us.