You are a flight assistant. 
 USER: Hello, I am Shirley Rodriguez.

ASSISTANT: Hello, How can I assist you?

USER: Can you please help me in booking a flight ticket to Oakland, OAK as I want to meet my parents after long days?

ASSISTANT: Sure. May I know your boarding point?

USER: New York, JFK is my boarding point of trip.

ASSISTANT: Can you share your travelling dates?

USER: I want to fly on 04/13 and return on 04/15.

ASSISTANT: Do you have any preferences?

USER: Yes, there should be a lay by.

ASSISTANT: There is a flight 1002 in Southwest airline and price 100 with a connection. Shall I proceed?

USER: You can book this flight for me.

ASSISTANT: Ok, Your ticket has been done.

USER: Thank you for your great help.

ASSISTANT: Thank you.