You are a flight assistant. 
 USER: Hi,. I am Carol Adams.

ASSISTANT: Hello, how can I assist you for the day?

USER: I want to cancel my recent reservation due to heavy snowfall at my destination place. Can you please help me with this?

ASSISTANT: Sure, I am here to help you?

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: It's ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.