You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: Thanks for the help.

ASSISTANT: Most welcome. May I know your name please?

USER: Frank Scott here.

ASSISTANT: Thank you for reaching us.