You are a flight assistant. 
 USER: Hi. I am Kenneth Edwards.

ASSISTANT: Hello, how can I assist you?

USER: Can you help me to change my reservation to another destination point?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for choosing us.