You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Margaret Thompson.

ASSISTANT: How may I help you today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.