You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: May I know your good name?

USER: Scott Turner here.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: We found your reservation, shall I proceed for cancellation?

USER: Yes, please cancel it.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for approaching us.