You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Scott Perez.

ASSISTANT: How may I help you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation. Can you please wait a minute?

USER: Sure, take your own time.

ASSISTANT: Sorry to inform you that, there is no active reservation found with your name to cancel the ticket.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: You are welcome. Thank you for reaching us.