You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you?

USER: I am Amy Scott. I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure. Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, no reservation was found on your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.