You are a flight assistant. 
 USER: Hello. I am Debra King.

ASSISTANT: Hello, how can I help you?

USER: Due to an emergency, I want to cancel my reservation. Can you please help me with it/.

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Ok.

ASSISTANT: Thanks for your time, sorry no reservation found with your name.

USER: Not an issue, thank you for you information.

ASSISTANT: Thank you for reaching us, have a nice day.