You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me in cancelling my reservation as my exams got cancelled?

ASSISTANT: Sure, may I know your name?

USER: I am Virginia Brown.

ASSISTANT: Please wait for couple of minutes.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for contacting us.