You are a flight assistant. 
 USER: Hi, I am Virginia White.

ASSISTANT: Hello, how can I provide support to you?

USER: Due to an emergency,I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, please hold on a while. I will check your reservation and proceed to cancel it.

USER: OK.

ASSISTANT: Sorry, we did not find any reservation on your name with us.

USER: Ok, no issues.

ASSISTANT: Thanks for picking us, have a nice day.

USER: Thanks for your service.