You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Raymond Jones.

ASSISTANT: How may I help you at this moment?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, I am happy to help you to cancel the ticket once I have found your past ticket.

USER: Sure, take your time.

ASSISTANT: Can you please wait a minute?

USER: Ok.

ASSISTANT: I am happy to inform you that, I have found the reservation with your name and successfully cancelled the ticket.

USER: Thank you.

ASSISTANT: You are most welcome. Thank you for reaching us.