You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I am Samantha Edwards. Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok, no issues. Thank you for the response.

ASSISTANT: Thank you for reaching us.