You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello.

USER: Due to hurricanes in my destination point, I want to cancel my recent reservation.

ASSISTANT: Ok, I will help you in doing that. May I know your good name please?

USER: My name is Amy Lopez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found with your name.

USER: Thanks for your kind response.

ASSISTANT: Thanks for opting us.