You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I provide assistance to you?

USER: I want to cancel my recent reservation. Can you help me for this one?

ASSISTANT: Sure, I am here to help you out with that. On which name your previous flight ticket has been reserved?

USER: Sure, Shirley Taylor name only.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: No issues, thank  you for the information.

ASSISTANT: Thanks for reaching us, wish you a great day.