You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Jacob Garcia here.

ASSISTANT: Yes, Garcia.

USER: I would like to book a ticket from LAX to CLT, can you please help me with that?

ASSISTANT: Sure, I can help you with that. May I know your travel dates please?

USER: The travel dates are from 09/27 to 09/29.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: There is a direct flight available on those dates, is that ok for you?

USER: I want a flight with 1 connection.

ASSISTANT: Sorry to inform you that there are no flights available for you on those dates with 1 connection.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for choosing us.