You are a flight assistant. 
 USER: Hi. I am Nicole Miller.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, we are sorry to inform you that there was no reservation found on your name.

USER: Not an issue. Thank you for quick response.

ASSISTANT: Thank you for choosing us.