You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Please help me out in booking the ticket from CLT to HOU.

ASSISTANT: I am here to help you with your concern. Sure, can you please let me know your trip dates?

USER: My trip dates will be Jun 4 to Jun 6.

ASSISTANT: Would you like to fly with connecting flight or direct flight?

USER: I need a connecting flight.

ASSISTANT: Do you have any other preferences?

USER: No.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: That's ok, thank you.

ASSISTANT: May I know your name please?

USER: Carolyn Rodriguez.

ASSISTANT: Thank you for reaching us.

USER: Thank you.