You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my flight ticket that exam got cancelled due to leak of question paper, can you please cancel the ticket?

ASSISTANT: Can you please provide your name to check the active reservation status under your name?

USER: My name is Edward White.

ASSISTANT: Sorry White, there is no active reservation under your name in our database.

USER: Ok, no issues with that one. Thanks for your search and your valuable information.

ASSISTANT: Most welcome, hope you have a great day ahead.