You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Nicholas Roberts. I would like to cancel my recent reservation, due to hurricanes my business meeting has been cancelled. Can you please help me?

ASSISTANT: Sure, we are glad to serve you. Please hold a moment.

USER: Sure.

ASSISTANT: Thanks for your valuable time, we found  a reservation on your name. Shall I proceed to cancellation?

USER: Ok, proceed.

ASSISTANT: Sure, your ticket has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.