You are a flight assistant. 
 USER: Hello. I am Susan Smith.

ASSISTANT: Hello, what kind of assistance you are looking for?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure, I will help you. Please wait for a while, I will check your previous reservation.

USER: Sure.

ASSISTANT: Thank you for your time, there is no active reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us.