You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: Owing to emergency I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: I am Susan Rodriguez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, I found your reservation in your system data. Shall I cancel your reservation?

USER: Please proceed.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for visiting us, we hope see you again.