You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you. May I know your name please to check your reservation status?

USER: My name is Andrew Hall.

ASSISTANT: Andrew Hall, no reservation has been found on your name in our records.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.