You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Can you change my reservation to new travel dates?

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Ok, I am Samuel Davis.

ASSISTANT: Please wait a while.

USER: Take your time.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.