You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, Can you please share your name please?

USER: Eric Harris here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.