You are a flight assistant. 
 USER: Hello. I am Virginia Scott.

ASSISTANT: Hello. How can I assist you today?

USER: I would like to change my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Sure, please give me a moment. There is no reservation found under your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Welcome, have a great day.