You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: My name is Carol Parker. My plan to reach New York to participate in fishing tournament is cancelled due to heavy rain, so I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I will help with cancelling. Please give a minute, While I will check in the list and get back to you.

USER: Ok.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us, hope to see you again.