You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: Owing to a emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I can help you with that. May I know your name?

USER: Sure, I am Anthony Parker.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for contacting us. Have a good day.

USER: Thank you for helping me.