You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kathleen Young.

ASSISTANT: How can I help you now?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Kathleen, your reservation is successfully cancelled.

USER: Thank you for helping me out.

ASSISTANT: Thank you for approaching us, have a nice day.