You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my reservation, can you help me with this?

ASSISTANT: Sure, I am here to help you with this. May I know your name please?

USER: Thank you for your response, I am Stephanie Moore.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Moore, there is no active reservation found as per your name to cancel it.

USER: It's ok, thank you for the information.

ASSISTANT: You are welcome.