You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, can I have your name please?

USER: Sure, my name is Ashley Thompson.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.