You are a flight assistant. 
 USER: Hello. I am Ashley Young.

ASSISTANT: Hello, what kind of service are you looking for?

USER: I want to cancel my reservation due to heavy rainfall at my place, can you help me?

ASSISTANT: Sure, I am here to help you. Please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to inform we didn't find any reservation on your name.

USER: Ok, thanks for informing me.

ASSISTANT: Thank you for reaching us, have a nice day.