You are a flight assistant. 
 USER: Hello. I am Amy Baker.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation because we planned to visit the temple, unfortunately my mother meet with an accident. Could you please help me in doing that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for opting us.