You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Carol Rodriguez.

ASSISTANT: How may I help you?

USER: I need to cancel my reservation, can you help me out please?

ASSISTANT: Sure, please wait for  a moment I will check and revert back to you.

USER: Sure.

ASSISTANT: Sorry, there is no flight found on your name.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.