You are a flight assistant. 
 USER: Hi, I am Christine Jones.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my reservation due to an emergency meeting at the office, can you help me with that?

ASSISTANT: Sure. Wait a moment.

USER: OK.

ASSISTANT: Thanks for waiting. Unfortunately, there is no reservation found with your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Ok, thank you.