You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I assist you today?

USER: I am Brian Gonzalez want to cancel my reservation due to bad weather conditions. Can you please help me in cancelling my reservation?

ASSISTANT: Sure, please hold on. I will revert to you.

USER: Ok.

ASSISTANT: Thanks for being on hold, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thanks for approaching us, hope to serve you again.