You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I want to cancel my recent reservation, due to my final exams has been cancelled. Can you please help me with cancellation on the name of Mark Taylor?

ASSISTANT: Sure, we are rapturous to help you.

USER: Thank you.

ASSISTANT: Please give me a minute, I will check the reservation on your name to cancel it.

USER: Sure.

ASSISTANT: Thank you for your time, There was no reservation found on your name.

USER: Ok, no worries. Thanks for your information.

ASSISTANT: Thank you for reaching us.