You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I help you out?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure. To check with the reservation list, I need your name.

USER: Ok, I am Nicole Collins.

ASSISTANT: Ok,. Thanks for sharing your name, but no reservation was found on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you.