You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Please check with the name Joseph Adams.

ASSISTANT: There is no reservation with your name Adams.

USER: It's ok, thank you for your help.

ASSISTANT: Thanks for reaching us.