You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owning to an emergency condition, I would like to cancel my reservation which is done recently, can you please help me in this intent?

ASSISTANT: Sure, may I know your name please to proceed further?

USER: Ok, my name is Virginia Lee.

ASSISTANT: Lee, there is no reservation found with your details.

USER: Ok, no problem.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your service.