You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Janet Williams.

ASSISTANT: How can I assist you?

USER: I am looking for a direct flight to Austin, can you please help me to book a flight from SFO to AUS?

ASSISTANT: Sure Janet Williams, can you please mention your journey dates?

USER: Sure, my travelling dates are Mar 07 and Mar 09.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no direct flight to your destination.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.