You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Can you cancel my recent reservation?

ASSISTANT: Ok, I am here to help you with that.

USER: Thanks.

ASSISTANT: May I know your good name?

USER: Ok, I am Ruth Phillips.

ASSISTANT: Ok, wait for a minute.

USER: Ok.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.