You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, I will help you with your concern.

USER: Thank you.

ASSISTANT: May I know your name please to check your reservation status?

USER: Stephanie Smith here.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Stephanie Smith, no reservation has been found on your name in our database.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.