You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I render you?

USER: I am Eric Jackson. Due to some issues, my plan to go for a  holiday trip got cancelled. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: There was no reservation found on your name. Thank you for consulting us.

USER: It's ok, thank you for the information.