You are a flight assistant. 
 USER: Hello. I am Scott Davis.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, I will help you. Please wait for a few minutes.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.