You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I have to  cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, may I know your name please?

USER: Thank you. Please check the reservation with my name Brandon Lopez.

ASSISTANT: There is no active reservation found in your name.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: Thank you for opting us.

USER: Most welcome.