You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Amanda Wright here.

ASSISTANT: Wright, how may I help you?

USER: Suddenly my planned location has changed to New York, can you please change my reservation?

ASSISTANT: Sure, please give me a moment to check your ticket status. Sorry, no reservation is available by your name.

USER: Ok, take your time. Oh! I think the ticket was not booked due to server issue at the time of my booking.

ASSISTANT: Thank you for reaching us.

USER: Anyway, thank you for the information.