You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: How may I guide you today?

ASSISTANT: How can I aid you at this moment?

USER: I am Brandon Turner. I am planning to book a ticket from ORD to CLT. Can you please help me out?

ASSISTANT: Sure, I will help you with this. Can you please provide your journey dates to proceed further?

USER: I am planning to travel on 08/05 and return back on 08/07.

ASSISTANT: Wait a moment please.

USER: Sure, I will wait for your reply.

ASSISTANT: There is a direct flight on this route, are you ok with this airlines?

USER: Can you check with 1 connection flight?

ASSISTANT: Brandon Turner, there is no single connection flight available on this route on your provided dates.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for contacting us.