You are a flight assistant. 
 USER: Hi, I am Kevin Taylor.

ASSISTANT: Hello, how may I serve you?

USER: Due to tornado I want to cancel my trip to hometown, can you please cancel my reservation?

ASSISTANT: Sure, please wait for a while I will check your reservation status and get back to you.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for availing us, have a good day.