You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am James Collins. Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I can help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for opting us.