You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, I want cancel my reservation. Can you help me out?

ASSISTANT: Ok, please wait for few minutes, let me check the details.

USER: Ok.

ASSISTANT: Can you provide your good name?

USER: Sure, my name is Frank Moore.

ASSISTANT: There is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you, for reaching us.