You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Eric Young.

ASSISTANT: How may I guide you?

USER: Can you please help me in cancel my recent reservation?

ASSISTANT: Sure, I am oblige to help you and please give me a moment to check your status.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our back end to cancel your flight ticket.

USER: Ok, not an issue. Thank you.

ASSISTANT: You are most welcome and thank you for consulting our agency.