You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Eric Wilson.

ASSISTANT: Eric, how may I help you?

USER: I am planning to travel from PHL to CLT, can you help in booking?

ASSISTANT: Sure, please share your itinerary dates.

USER: My date of travelling is on 09/12 to 09/14.

ASSISTANT: Please hold on for a while. Southwest airlines with flight 1004 is providing service with 1 connection.

USER: Proceed for booking.

ASSISTANT: Your ticket is reserved.

USER: Thank you for helping me.

ASSISTANT: Thank you for opting our services.