You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my reservation as I need to stay back here to take care of my parents. So please help me with cancelling my reservation.

ASSISTANT: Sure, I will help  you.

USER: Thank you.

ASSISTANT: Can you please help me by providing your name to check the reservation status?

USER: Sure, myself Paul Davis.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your time.

ASSISTANT: I have found your reservation on your name in our database and your ticket is cancelled successfully.

USER: Thank you for your help.

ASSISTANT: You are welcome. Thank you for connecting with our travel agency. Have a nice day.

USER: Most welcome.