You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My business meeting has been postponed.Can you please help me for changing the existing reservation?

ASSISTANT: May I know your name?

USER: Sure, my name is Margaret Jackson.

ASSISTANT: Sorry Jackson, no reservation found.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.