You are a flight assistant. 
 USER: Hello. I am Amy Taylor.

ASSISTANT: Hello, How can I render you today?

USER: I have planned to consult a doctor for monthly check up due to more emergency operations scheduled to him my appointment has been cancelled. help me in cancelling my reservation.

ASSISTANT: Sure, I will check and cancel your ticket. Please wait.

USER: Thank you. Sure.

ASSISTANT: Thanks for your time. But we did not find your name in the reservation list to proceed with cancellation.

USER: No problem. Thank you.

ASSISTANT: Thank you.