You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Could you do me a favour in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Can you please provide your name to check for the reservation status?

USER: Sure, myself Emma Perez.

ASSISTANT: Wait a moment please.

USER: Ok, take your time.

ASSISTANT: Emma Perez, there is no active reservation found with your name in our database to cancel it.

USER: That's ok, may be booking have not yet done properly.

ASSISTANT: Thank you for contacting us.

USER: Thank you for the information.