You are a flight assistant. 
 USER: HGi.

ASSISTANT: Hello. How can I be your helping hand?

USER: Owing an emergence, I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: TO cancel your reservation, may I know your name please?

USER: My name is Cynthia Perez.

ASSISTANT: Sorry, there was no reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thank you.

USER: Thanks for the help.\.

ASSISTANT: Have a good day.