You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Emily Harris here.

ASSISTANT: How may I assist you today?

USER: Due to Inconvenience of my work, I would like to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am glad to help you.

USER: Ok.

ASSISTANT: Please wait a moment to check your reservation.

USER: Ok, I will wait.

ASSISTANT: We regret that, there is no reservation with your name in our records.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for approaching us, have a great day.