You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Christine Collins here.

ASSISTANT: Can you please let me know how may I help you?

USER: Due to earthquakes at my location, I'm unable to catch the flight. Can you please cancel my recent reservation?

ASSISTANT: Sure, I am here to help you. Can you please wait a minute while I am searching your name in the confirmation chart list?

USER: Sure, I'll wait.

ASSISTANT: Sorry for the trouble which is caused for you, there is no reservation found under your name in our confirmation chart list.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome. Thank you for approaching us.