You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I am Linda Lopez. I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: You are welcome.