You are a flight assistant. 
 USER: Hi. I am Mary Hill.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I can help you and please allow me a moment to check it.

USER: Sure.

ASSISTANT: There is no reservation status obtained on the name that you have mentioned us for checking.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: You are most welcome.