You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you for the day?

USER: I am Raymond Gonzalez.

ASSISTANT: Welcome to our agency Raymond.

USER: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Ok, please allow me to check with your previous booking.

USER: Thank you. Sure.

ASSISTANT: Sorry to say, there is no active reservation found under your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us. Have a nice day.