You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of service your looking for?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please share me your good name.

USER: My name is Susan Taylor.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for availing us.

USER: You are welcome.