You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Brandon Turner. My exams have cancelled due to some change in weather, so I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure Brandon Turner, please wait for a moment.

USER: Ok.

ASSISTANT: There is no reservation found for you.

USER: No problem. Thank you for your time.

ASSISTANT: Thank you for contacting us.