You are a flight assistant. 
 USER: Hi. I am Matthew Carter.

ASSISTANT: Hello, how may I aid you?

USER: I would like to travel from PHX to CLT, so can you help me in booking?

ASSISTANT: Sure, what are your planned trip dates?

USER: My travelling dates are 04/13 and 04/15.

ASSISTANT: Ok, please wait a moment I will check for availability and get back to you.

USER: Sure.

ASSISTANT: May I know your connection preference to proceed further?

USER: I need a connecting flight from PHX.

ASSISTANT: Sorry to say, no connected flights were available on your route.

USER: Ok, no issues. Thank you for your time.

ASSISTANT: Thank you for reaching us, have a nice day.