You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you?

USER: Due to bad weather, I want to cancel my recent reservation. Can you help me?

ASSISTANT: May I know your good name?

USER: Kimberly Robinson.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: Sorry no reservation found in your given name. Thank you for opting us. Have a nice day.

USER: No issue, Thanks for the confirmation.