You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please tell me your name for checking your reservation status.

USER: Ok, myself Elizabeth Taylor.

ASSISTANT: Taylor, there is no reservation found on your name, may be something went wrong while you were doing the reservation.

USER: Ok, fine not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.