You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Due to the sudden demise of my grandmother, I want to change my reservation. Can you help me to change my existing reservation?

ASSISTANT: Yes, can you tell me your name?

USER: Sure, Susan Mitchell here.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.