You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I render you today?

USER: I am Janet Martinez want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, we are here to aid you. Please, wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time. There is no reservation found on your name in our database.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for availing us.