You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you right now?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I can help you with flight ticket cancellation process with free of cost. For finding your previous booking, I need your name. Can you please provide?

USER: Thank you. My name is Emma Robinson.

ASSISTANT: Thank you for your information, please be on hold for a while to check the reservation in our data base.

USER: Ok, I will wait for your response.

ASSISTANT: Thank you for being on hold, on your name I have found the reservation. Do you want me to cancel the ticket?

USER: Ok, please cancel it.

ASSISTANT: Ok, I have cancelled your previous flight ticket and the refund will be processed and the it will be credited with in two days of time to your account.

USER: Thank you for your help.

ASSISTANT: You are most welcome and thank you for reaching us, have a nice day.