You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you at this moment?

USER: I want to cancel my recent reservation because my friend's already done a reservation with some other airlines. Can you assist me in doing this?

ASSISTANT: Sure, I will assist you. May I know your name?

USER: My name is Amy Edwards.

ASSISTANT: Ok, Amy Edwards, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation on your name and it has been cancelled successfully.

USER: Thanks for your prompt response.

ASSISTANT: Thanks for being in touch with us.