You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Andrew Hill. As the holiday trip got postponed I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are here to make customers happy. Wait a moment.

USER: Ok.

ASSISTANT: No reservation found with your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.