You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your guide for today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: I am here to help you with that. Can you please provide your name to check our booking list?

USER: Paul Phillips here.

ASSISTANT: Please be on hold to check the reservation status with your name.

USER: Sure.

ASSISTANT: I apologise to say this Paul Phillips, there is no active reservation with your name in our booking list to cancel your reservation.

USER: No problem, Thanks for the information.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead Paul Phillips.