You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am looking to cancel the recent ticket because the planned trip got cancelled due to some financial issues. Can you please help me with that?

ASSISTANT: Sure, I am blissful to help you.

USER: Thank you for considering my request.

ASSISTANT: May I know your good name to proceed further?

USER: My name is Nicholas Taylor.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: It's ok, not a problem with that. Anyways thank you for your help.

ASSISTANT: Thank you for availing us.