You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ruth Phillips.

ASSISTANT: Ruth, how may I help you?

USER: I need to cancel my reservation due to some issue, can you help me out please?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry, no reservation is found by your name.

USER: That's ok, no problem. Thank you for reaching us.

ASSISTANT: Thank you for choosing us.