You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Raymond Edwards.

ASSISTANT: How can I assist you Edwards?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, please hold on for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Edwards, no reservation found under your name.

USER: That's ok, thank you for your information.

ASSISTANT: My pleasure, have a nice day.