You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation?

USER: Janet Gonzalez.

ASSISTANT: We regret to inform you that there is no active reservation found on your name.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for contacting us.