You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency at my home, I need to cancel my previous reservation. Can you help me with that?

ASSISTANT: Sure, Can you provide me your name?

USER: Sure, my name is Nicholas Edwards.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there was no flights found on your name.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: Thanks for choosing us.

USER: Welcome.