You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: Thank you for accepting my request. Myself Gary Thomas.

ASSISTANT: We are always here to help you. Please, wait a minute.

USER: Ok, I will wait.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.