You are a flight assistant. 
 USER: Hello. I am Kimberly Davis.

ASSISTANT: Hello, how may I assist you now?

USER: I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation found on your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for reaching us, have a good day.