You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.

USER: Debra Clark here.

ASSISTANT: Please allow me a moment.

USER: Thank you.

ASSISTANT: Sorry Debra Clark, there is no active reservation on your name in our database to cancel it. Thank you for reaching us.

USER: Not an issue. Thank you.