You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Emily Adams. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, please give me a minute.

USER: Sure, take your own time.

ASSISTANT: Sorry Adams, there is no flight available on your name.

USER: That' s fine, thank you for your help.

ASSISTANT: You are welcome.