You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Sure, I am Jason Hall.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.