You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: Thank you. Yes, I am Emily Robinson.

ASSISTANT: Please allow me a minute.

USER: Sure.

ASSISTANT: Emily Robinson, I am really sorry to inform you that there is no booking found on your name.

USER: Ok, not an problem.

ASSISTANT: Thank you for understanding.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us. Have a great time.