You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: This side Melissa Martinez. I would like to attend a cultural event at New York, can you help me to book a flight ticket from IAH to EWR?

ASSISTANT: Sure, I will aid you with that. Can you please let me know your preferable travel dates?

USER: My travelling dates are 09 and 11 of Jan.

ASSISTANT: Are you okay with connecting flight or you need any direct flight?

USER: I need a connecting flight.

ASSISTANT: Ok, please wait a moment.

USER: Sure, take your own time.

ASSISTANT: Sorry, no flights are available in this route as per your requested dates.

USER: It's ok, not a problem. Thank you.

ASSISTANT: Thank you for contacting us.