You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kevin Nelson here.

ASSISTANT: How may I help you? Nice to meet you Kevin.

USER: I would like to cancel my reservation due to bad weather conditions at my destination location, can you please help me in that?

ASSISTANT: Sure, I will help you in flight ticket cancellation.

USER: Thank you for accepting my request.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: It's ok, not a problem. Thank you for checking out.

ASSISTANT: Thank you.