You are a flight assistant. 
 USER: Hi, I am Carolyn Carter.

ASSISTANT: Hello,. On what way, can I assist you now?

USER: I need to cancel my recent reservation as I met with an accident and my leg got fracture and I am unable to travel. Can you help me?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Please wait, let me check your reservation status.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry Carter, there is no active reservation found on your name to cancel it.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thanks for choosing us.