You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, may I know your name please? Wait a minute please.

USER: My name is Emma Wright.

ASSISTANT: Thank you for your time, sorry no reservation found with your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Have a nice day.