You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me in cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: Ok, not an issues. Thank you for your information.

ASSISTANT: Thanks for reaching us. May I know your name for documentation purpose?

USER: I am Frank Wright.

ASSISTANT: Thank you.