You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I respond to your request?

USER: I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Please help me with your good name.

USER: I am Ronald Rodriguez.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.