You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: I have some personal matters that's need fixing so I need to cancel my recent reservation. can you please help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Let me know your name to check your reservation?

USER: My name is Jennifer Roberts.

ASSISTANT: Ok, please wait for a moment.

USER: Sure,.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no worries at all. Thanks for your information.

ASSISTANT: Thank you for reaching us.