You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I just want to cancel my reservation on the name of Janet Allen. Can you help me with this?

ASSISTANT: Sure Janet Allen, we are glad to help you. Please give me a minute.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, no reservation was found based on your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for consulting us.