You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my flight as my exams are postponed.

ASSISTANT: Ok, may I know your name please to check the status?

USER: I'm Ryan Campbell.

ASSISTANT: Your reservation is cancelled, Ryan.

USER: Ok, thanks for helping me.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.