You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I provide assistance for you?

USER: My husband is not well, so I have to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I am glad to help you. To cancel your reservation, can you please provide your name?

USER: Yes, my name is Kathleen Robinson.

ASSISTANT: Ok Kathleen, please wait a moment I will check your existing reservation details and proceed further.

USER: Sure.

ASSISTANT: Sorry to say, I did not find any details in our website regarding your reservation.

USER: That's fine, I think my brother has cancelled my reservation.

ASSISTANT: Ok, what else can I do for you?

USER: No, thank you for your quick response.

ASSISTANT: You are welcome. Have a nice day.