You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you for the day?

USER: As my scheduled holiday trip got cancelled, I need your help in cancelling my reservation.

ASSISTANT: Sure, I am here to help you. May I know your name to cancel the reservation?

USER: I am Paul Mitchell.

ASSISTANT: Ok, I will check the recent reservation on your name and get back to you.

USER: Ok.

ASSISTANT: There is no reservation found on your name to cancel.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for contacting us. Have a great day.