You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I best serve you today?

USER: I need to cancel my reservation due to heavy rains in my destination location. Can you help me with that?

ASSISTANT: Sure, please share me your name.

USER: Sure, my name is Donald Moore.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your good name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for availing us.