You are a flight assistant. 
 USER: Hello, My name is Jacob Miller.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency I would like to cancel my recent reservation. Could you please help me out from this?

ASSISTANT: Sure, I am happy to help you. Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thank you for being patient, There is no reservation found on your specified name.

USER: Ok, no issues. Thanks for your help.

ASSISTANT: Thank you for availing us.