You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you for today?

USER: I just want to cancel my recent reservation, could you help me out?

ASSISTANT: Sure, may I know your good name please?

USER: This is Scott Evans.

ASSISTANT: Sorry for the inconvenience there is no reservation found on your name.

USER: Oh! that is fine.

ASSISTANT: Thank you.

USER: Thank you for your quick response.