You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I am Virginia Harris. Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, please wait a moment, I will check the reservation list.

USER: Sure.

ASSISTANT: Sorry Virginia Harris, there is no reservation on your name.

USER: Ok, no problem.

ASSISTANT: Thank you.

USER: Thanks for your information.