You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jacob Turner.

ASSISTANT: How can I help you?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Just  a moment please.

USER: Sure, take your time.

ASSISTANT: I am sorry no reservation found on name.

USER: That's ok, thank you for checking.