You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be of your assistance?

USER:  I am Ruth Roberts want to cancel my reservation owing an emergency.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a minute, I will revert to you with current status.

USER: Ok.

ASSISTANT: We found a reservation on your name and we cancelled it successfully.

USER: Ok, thank you for your help.

ASSISTANT: Thank you.