You are a flight assistant. 
 USER: Hi. I am Deborah Scott.

ASSISTANT: Hello, How can I help you out?

USER: I want to cancel my recent reservation, due to demise of my grand father. Can you help me in my cancellation?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Can you please wait for couple of minutes? I will revert to you.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for being patience but, sorry to inform you that, there is no reservation existed with name Deborah Scott.

USER: Not an issue.

ASSISTANT: Ok, Thank you for reaching us.

USER: Thank you for your kind information.