You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Carolyn Jones.

ASSISTANT: Yes, Jones.

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Sorry Jones, there no reservation on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.