You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I need to cancel my existing reservation due to some health issues. Can you please cancel my reservation?

ASSISTANT: Sure, we are happy to help you. May I know your name please?

USER: Edward Parker is my name.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, we are sorry to inform you that no reservation has found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for availing us, have a joyful day.