You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I would like to cancel my reservation as I have met with an accident last week. Can you please help me with that?

ASSISTANT: Sure, will you please mention your name for checking the reservation status?

USER: Thank you for considering my request. My name is Daniel Robinson.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting. Your reservation is successfully cancelled.

USER: Thank you for cancelling my reservation.

ASSISTANT: Welcome, have a great day.