You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assess you at this time?

USER: I need to cancel my recent reservation because I am unable to catch the flight on the departure date, can you help me?

ASSISTANT: Yes, can you please provide your name?

USER: My name is Betty Martinez.

ASSISTANT: I am extremely sorry, there is no ticket booking found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: You are most welcome and have a nice day.