You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is Barbara Jones.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Ok.

ASSISTANT: Sorry Barbara Jones, no reservation is available by your name.

USER: That's ok, thanks for the information.

ASSISTANT: Thank you for reaching us.