You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: Due to the sudden demise of my Granny, I am unable to catch a flight. So I had a request to you to cancel my existing reservation?

ASSISTANT: Ok. Please wait for a minute.

USER: Sure.

ASSISTANT: May I know your good name please?

USER: Sure, my name is Kenneth Taylor.

ASSISTANT: There is no reservation found on your name.

USER: Ok, no issues. Thanks for you support.

ASSISTANT: Thank you.