You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Raymond Walker.

ASSISTANT: Ok, please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for choosing us.