You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I deiced to cancel my reservation due to some issues in my location, can you help me out?

ASSISTANT: Sure, may I know your name please?

USER: Myself Janet Baker.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your own time.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: That's ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.