You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you?

USER: Can you please help me to book flight ticket from LAX to HOU?

ASSISTANT: Sure, may I know your itinerary dates?

USER: My Itinerary dates are June 16 and June 18.

ASSISTANT: Which class do you prefer?

USER: I am comfortable with any class.

ASSISTANT: Do you prefer a direct flight? May I know your name?

USER: I prefer connecting flight. I am Shirley Moore.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: Southwest airlines with flight 1011 is providing a direct flight and ticket costs you 100 in economy class.

USER: You can proceed.

ASSISTANT: Your ticket is confirmed Shirley Moore.

USER: Thank you.

ASSISTANT: Thank you for choosing us.