You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: I would like to change my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, may I know your good name?

USER: My name is Deborah Allen.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name in the database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.