You are a flight assistant. 
 USER: Hi. Sharon Edwards here.

ASSISTANT: Hello, how may I assist you?

USER: I want to book a ticket from HOU to OAK, could you please help me?

ASSISTANT: Sure, can I know your travel dates please?

USER: My trip dates are 05/09 and 05/11.

ASSISTANT: I found a flight for you with AA airline and it costs you 100. Shall I proceed?

USER: Yes, proceed.

ASSISTANT: Your ticket has been booked.

USER: Thank you.

ASSISTANT: Thank you for reaching us.