You are a flight assistant. 
 USER: Hello, I am Ashley Young.

ASSISTANT: Hello Ashley Young.

USER: Due to some health issues. I want to cancel my reservation.

ASSISTANT: How can I serve you? Ok, wait a minute I will check and revert you.

USER: Sure.

ASSISTANT: Thanks for waiting, there were no flight on your name.

USER: Thank you.

ASSISTANT: Thank you for approaching us.