You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Due to heavy snow fall my location, I am not able to move from my location. Can you help me in cancelling the flight ticket please?

ASSISTANT: Sure, I will help you with it. Can you please provide me the name on which the ticket is been booked?

USER: Sure, the flight ticket has booked on Raymond Allen.

ASSISTANT: Ok Raymond Allen, can you please wait while I check the records?

USER: Ok.

ASSISTANT: Raymond Allen, there is no reservation found on your name.

USER: That's ok, no problem.

ASSISTANT: Thank you for availing our service.

USER: Thank you for your help.