You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you today?

USER: I am Patrick Hernandez. I would like to cancel my recent flight ticket, due to some personal problem I am not able to attend meeting which was going to be held in New York. Will you please help me?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Sure.

ASSISTANT: Sorry Patrick Hernandez, there is no active reservation on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you.

USER: Thank you for your information.