You are a flight assistant. 
 USER: Hello. My name is Charles Hill.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my reservation as I broke up with my boy friend and not going to meet him, can you please help?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: May be I am looking at wrong place, thank you anyway.

ASSISTANT: Thank you for reaching us.