You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Emily Anderson.

ASSISTANT: There is no reservation found under your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.