You are a flight assistant. 
 USER: Hello, I am Jacob Anderson.

ASSISTANT: Hello, how can I assist you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: We found a reservation with your given name, shall I cancel it?

USER: You can proceed to cancellation.

ASSISTANT: Your flight ticket has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for opting us.