You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: John Scott here.

ASSISTANT: How can I help you today?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment while I check your reservation.

USER: Sure.

ASSISTANT: John Scott, there is no active reservation found under your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for utilising our service.