You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Elizabeth Wright. Can you please help me with changing my reservation? As my planned event got postponed to another dates.

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Thank you. Take your time.

ASSISTANT: Elizabeth, there is no reservation found under your name.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us, have a great day.