You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Steven Hill here.

ASSISTANT: Hill, how may I aid you?

USER: I would like to travel from HOU to CLT, can you help me out? My trip dates are 01/22 and 01/24.

ASSISTANT: Please hold on for a while.

USER: Sure, I will wait for your response.

ASSISTANT: UA airlines with flight 1014 is providing service with a connecting flight.

USER: That's perfect, proceed to booking.

ASSISTANT: Your ticket is confirmed.

USER: Thanks for helping me.

ASSISTANT: Thank you.