You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, may I know the name to check for the status?

USER: My name is Gregory Brown.

ASSISTANT: I have found your reservation and as per your request I have cancelled it.

USER: Ok, not a problem. Thank you for your quick service.

ASSISTANT: Thank you for reaching us.