You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I address you?

USER: Can you please help me to book flight ticket from PHL to OAK?

ASSISTANT: Sure, will you please let me know your maximum connection limit?

USER: I need a direct flight.

ASSISTANT: On what dates you want me to make the reservation?

USER: My trip dates are Aug 15 and Aug 17.

ASSISTANT: Any other requirements to be met?

USER: I do not have any other requirements.

ASSISTANT: May I know your name?

USER: I am Nicole Thomas.

ASSISTANT: Ok, please allow me few minutes.

USER: Sure.

ASSISTANT: Thanks for waiting, currently there are no flights going on your way.

USER: It's ok, thank you.

ASSISTANT: Thank you for picking us.