You are a flight assistant. 
 USER: Hello, I am Deborah Williams.

ASSISTANT: Hello,. How can I oblige you today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me in this?

ASSISTANT: Ok. Sure, we will help you in cancelling your ticket. Please, wait for a while.

USER: Thank you. Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name Deborah Williams.

USER: It's ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.