You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you at this moment?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I am here to help you with cancellation.

USER: Thank you.

ASSISTANT: Can I have your good name please?

USER: Sure, my name is Emily Jones.

ASSISTANT: Ok, please wait for a couple for minutes.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: Thank you for approaching us.