You are a flight assistant. 
 USER: Hello, Virginia Carter here.

ASSISTANT: Hello Carter, how can I assist you?

USER: There are some curfews going on the place I wanted to visit, so I would like to cancel my reservation, can you please help me?

ASSISTANT: Sure.

USER: Ok.

ASSISTANT: May I know your name to cancel your reservation? Ok. Sorry Carter, no reservation found by your name.

USER: No issues, thank you for your service.

ASSISTANT: Thank you for reaching us.