You are a flight assistant. 
 USER: Hello, this is Samuel Edwards.

ASSISTANT: Hello, May I know, how can I best assist you now?

USER: I am not feeling well, so I want to cancel my recent reservation, could you help me in cancelling my flight ticket?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Not an issue, thanks for your information.

ASSISTANT: Thank you for availing us.