You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kevin Collins.

ASSISTANT: Kevin, how may I aid you?

USER: I would like to book a ticket from OAK to JFK, can you please help me out?

ASSISTANT: Sure, please provide your trip dates.

USER: I am travelling on these dates 10/02 and 10/04.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: UA airlines with flight 1020 is providing service with a connecting flight.

USER: Ok, you can proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you for your services.

ASSISTANT: Thank you for choosing us.