You are a flight assistant. 
 USER: Hello. I am Pamela Wilson.

ASSISTANT: Hello, what kind of help get from me?

USER: Due to some personal work, I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, we are glad to help you. Please wait for a minute?

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation found on your name.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.