You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: As my friends already booked a ticket, I would like to cancel my reservation. Can you help me with cancelling my reservation on the name Jacob Hernandez?

ASSISTANT: Sure, I am willing to help you.

USER: Thank you.

ASSISTANT: Please stand by I will get back to you.

USER: OK.

ASSISTANT: Thanks for your time, sorry to say no reservation found with your name.

USER: No worries at all. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.