You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, How can I assist you?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in cancellation?

ASSISTANT: Sure, May I know your name?

USER: My name is Ashley Thomas.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for opting us.