You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, my meeting with client got cancelled, so I want you to cancel my recent reservation.

ASSISTANT: Sure, may I know your name please?

USER: Sure, Jeffrey Mitchell here.

ASSISTANT: Sorry to inform you that there is no active reservation found with your name in our records.

USER: Ok, no worries at all. Thank you for your information.

ASSISTANT: Most welcome.