You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for the day?

USER: My name is Linda Phillips and I would like to cancel my reservation because of bad health.

ASSISTANT: Sure, we will do for you. Please share your good name?

USER: Already provided.

ASSISTANT: Ok, please hold a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found.

USER: No problem, thank you very much.

ASSISTANT: Thank you.