You are a flight assistant. 
 USER: Hello,. I am Janet Jones.

ASSISTANT: Hello, how can I assist you Jones?

USER: Due to hurricanes, I would like to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found with your good name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thanks for connecting with us.