You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, please share your good name?

USER: My name is Rachel Brown.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for choosing us.