You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you?

USER: I want to cancel my reservation which is done recently due to some health issues, can you please help me?

ASSISTANT: Sure, may I know your name?

USER: Ok, my name is Eric Hernandez.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, not an issue. Anyways, thank you for your service.

ASSISTANT: Thank you for opting us.