You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I  assist you?

USER: I am Ruth Williams. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Ok, I will help you with that. Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not find any reservation on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for approaching us.