You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with the cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am  Helen Turner.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.