You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Cynthia Martin.

ASSISTANT: Good to know you, Cynthia Martin.

USER: I planned to visit New York, but due to bad weather I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, give me a moment. There is no reservation found for you.

USER: That's ok. Thank you for the help.

ASSISTANT: Thank you for choosing us.