You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you at this moment?

USER: Myself Deborah Mitchell, can you please help me to cancel my reservation as my exams got cancelled?

ASSISTANT: Sure, I will help you with this. Please give me a moment to search for your reservation status.

USER: Thank you for considering my request, I will wait for your response.

ASSISTANT: Deborah Mitchell, there is no active reservation found under your name in our database.

USER: Not an issue, anyways thank you for the information.

ASSISTANT: Thank you for utilising our service.