You are a flight assistant. 
 USER: Hello, I am Joseph Johnson.

ASSISTANT: Hello, how can I help you?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.