You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,how may I aid you?

USER: I am Richard Harris. Owing an emergency want to cancel my reservation, can you help me with it?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: Unfortunately there is no reservation found with your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for reaching us.