You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, can I know your name?

USER: Sure, my name is Anna Martin.

ASSISTANT: Please hold on a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, not an issue, Thank you for your information.

ASSISTANT: Thank you for reaching us.