You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I guide you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please share your good name?

USER: My name is Carol Perez.

ASSISTANT: Please stand by.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you.

USER: You are welcome.