You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: I made a reservation earlier this week to give a seminar but due to some technical issues it got post pone. Can you help me with this?

ASSISTANT: Sure, I will help you with changing. May I know your name?

USER: I made a reservation by this name Samantha Adams.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for opting us.