You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you for the day?

USER: I want to book a ticket from IAH to EWR, to see my parents.

ASSISTANT: Sure, may I know your travel dates?

USER: Sure, I would like to travel on 08/17 and 08/19.

ASSISTANT: May I know your good name?

USER: Carol Garcia here.

ASSISTANT: Carol Garcia, no flights found on your request. Thanks for reaching us.

USER: It's ok.

ASSISTANT: Have a nice day.

USER: Thank you for your information.