You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to assist you with your concern.

USER: Thank you.

ASSISTANT: May I know your name please to check your reservation status?

USER: Sure, my name is Donna Martinez.

ASSISTANT: Donna Martinez, no reservation has been found on your name in our records.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.