You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation due to my planned event got cancelled so please help me with that.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can you please tell me on what name you reserved the ticket?

USER: Sure, please check the reservation with my name Jacob Collins.

ASSISTANT: Sorry, there is no reservation with your name to cancel further.

USER: It's ok fine, no problem. Anyway, thank you for your time.

ASSISTANT: Thank you for approaching us.

USER: Welcome.