You are a flight assistant. 
 USER: Hi, I am Raymond Moore.

ASSISTANT: Hello, how may I serve you today?

USER: Owing an emergency I want to cancel my recent reservation.

ASSISTANT: OK, please wait for a moment I will check the availability of flights on your name and inform you.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry to inform you that there is no reservation found on your name.

USER: Thank you.

ASSISTANT: Thank you for connecting with us.