You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Donna Thomas here.

ASSISTANT: How may I aid you?

USER: Can you help me to find a flight from EWR to PHX?

ASSISTANT: Sure, can you share your travel dates please?

USER: My travelling dates are 01/11 and 01/13.

ASSISTANT: Thanks for your patience. I have found Delta airlines which flies with zero connection.

USER: I need flight with 1 connection.

ASSISTANT: There is no single connecting flight.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you.