You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Amy Hernandez, I would like to cancel my recent reservation because of some personal work, can you help me with this?

ASSISTANT: Sure, will you please give me a moment?

USER: Ok fine, take your own time to check the reservation details.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: That's not an issue, thanks for your information anyways.

ASSISTANT: Welcome, have a great day.