You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jerry Turner, can you cancel my reservation which I had done last week?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, please take the time you need to cancel my reservation.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Ok, not a problem. Thank you for assisting me.

ASSISTANT: Thank you for reaching us.