You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Justin Collins. Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, no issues with that. Thank you for your information.

ASSISTANT: Thank you for opting us.