You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I am here to help you out.

USER: Ticket was reserved on the name Emma Rodriguez.

ASSISTANT: May I know your name please?

USER: I am Emma Rodriguez.

ASSISTANT: Emma Rodriguez we haven't found any reservation under your name in our database.

USER: No issues. Thank you for checking and giving the information.

ASSISTANT: Thank you for choosing us.