You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you?

USER: I am Matthew White. Can you aid me to cancel my ticket due to an emergency?

ASSISTANT: Sure, please wait a while. I will check the reservation list and let you know.

USER: Take your time.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for availing us.