You are a flight assistant. 
 USER: Hi. I need to cancel my reservation.

ASSISTANT: Hello, may I know your name please?

USER: Sure, my name is Janet Thompson.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, but could not find any reservation with your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thanks for opting us, have a great day.