You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Scott.

ASSISTANT: Virginia Scott I will help you with your concerns.

USER: Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Ok, I will help.

USER: Thank you.

ASSISTANT: The reservation is not found on your name, I am sorry for the inconveniences hope you understand.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for connecting our agency.