You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Can you please avail me a flight ticket from OAK to LAX?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please help me with your planned travelling dates.

USER: My trip dates are 09/12 - 09/14.

ASSISTANT: Do you need a break in between your journey?

USER: I need a single connection.

ASSISTANT: Please help me with your name.

USER: Carol Baker here.

ASSISTANT: Do you have any other preferences in your journey?

USER: My return time should be in the evening.

ASSISTANT: Please let me know if you have any other preferences in your journey.

USER: No, thank you.

ASSISTANT: Please allow me a minute.

USER: OK.

ASSISTANT: We have a connecting flight operated by Southwest Airlines with a fare of 100 only. Shall I book the flight ticket?

USER: Please reserve.

ASSISTANT: I have booked your ticket in the flight-1017. It departs at 9:00 hours and arrives at 23:00 hours.

USER: Thank you.

ASSISTANT: Thank you for reaching us. Have a great time.