You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I help you today?

USER: I would like to book a ticket to New York, EWR with a direct flight so, can you please help me with booking?

ASSISTANT: Ok, I will help you for sure. That's my job.

USER: Thank you.

ASSISTANT: May I know your travelling dates?

USER: My travelling dates are 11/27 and 11/29.

ASSISTANT: What is your origin airport code?

USER: Origin is from New York, NY-LGA.

ASSISTANT: What is your name?

USER: My name is Pamela Phillips.

ASSISTANT: Sorry, no direct flights are available on this route.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for choosing our airlines.