You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Susan Lopez here.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for opting us.