You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, can you please share me your name?

USER: Edward Phillips here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: We found a reservation with your name.

USER: Ok. Please cancel the ticket.

ASSISTANT: Your ticket is cancelled.

USER: Thank you for your kind service.

ASSISTANT: Thanks for reaching us.