You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you at this moment?

USER: I am Linda Rodriguez. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for opting us.