You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you now?

USER: Can you please help me in booking my flight ticket from AUS to IAH?

ASSISTANT: Yes, I will definitely try my best to help you in booking your flight ticket. Could you please provide your planned dates of journey?

USER: My travelling dates are Feb 20 and 22.

ASSISTANT: May I know about your connection limit for your trip?

USER: I need connecting flight.

ASSISTANT: Let me know your other specifications for the journey.

USER: No.

ASSISTANT: Can you please share me your good name to proceed further?

USER: Myself Pamela Lopez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, we are unable to provide flight in between your journey routes, due to some technical up-gradation at destination airport.

USER: Thanks for your information.

ASSISTANT: Thank you for choosing us.