You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Frank Taylor here.

ASSISTANT: How may I help you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, I will help you in cancelling.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there are no reservations found on this name. Thank you for for approaching us.

USER: Oh! I think my cousin might have cancelled my reservation. Thank you for the information.

ASSISTANT: Most Welcome.