You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: My name is Cynthia Edwards, I want to book a flight from DTW to IAD. Can you book a flight for me?

ASSISTANT: Sure, please provide your itinerary dates.

USER: I will fly on May 2 and return on May 4.

ASSISTANT: Do you have any specifications?

USER: I need  a direct flight.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Southwest airlines with flight 1007 is providing service with a connecting flight.

USER: Please proceed with booking.

ASSISTANT: Your ticket is confirmed.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.