You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I am Debra Roberts. Can you please cancel my reservation, due to bad weather conditions?

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is a no reservation existing on your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: You are welcome, have a nice day.