You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me out in cancelling my ticket? As my visiting location is completely destroyed by floods.

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Nancy Scott.

ASSISTANT: Give me a minute. Sorry, there is no reservation found under your name.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for reaching us.