You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am glad to help you. May I know your name please?

USER: Sure, my name is Nicole Taylor.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name. Shall I proceed to cancel?

USER: Yes.

ASSISTANT: Ok, your ticket has been cancelled successfully.

USER: Thank you so much.

ASSISTANT: Thank you for choosing us.