You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you at present?

USER: I am William Thompson. Can you please help me in cancelling my recent reservation, as my FIFA match got cancelled.

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.