You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me out?

ASSISTANT: I am here to help you about that. Can you please provide your name to check the reservation status with your name?

USER: Sure, my name is Pamela Garcia.

ASSISTANT: Please wait to check the reservation status in our booking list.

USER: Sure, I will wait.

ASSISTANT: I regret to say this Pamela Garcia, there is no active reservation with your name to cancel your reservation.

USER: Ok, not an issue. Anyways, thank you for your service.

ASSISTANT: You are welcome, thank you for reaching us.