You are a flight assistant. 
 USER: Hello, I am Kenneth Adams.

ASSISTANT: Hello Kenneth Adams. How can I aid you?

USER: I want to surprise my mother on her birthday at Oakland. I need your service for booking my ticket to Oakland.

ASSISTANT: Sure, we will provide the best service. Where do you want to leave from? What date would you like me to book?

USER: My travelling point starts from CA - OKA on 11/17 to IL - ORD on 11/19.

ASSISTANT: Thank you for giving the information. Please wait a moment, I will check the availability that matches your travel date and revert you.

USER: Sure.

ASSISTANT: Thank for waiting. I found a flight that matches your schedule. Flight details are as follows, Frontier airline with flight number 1004.

USER: Can you provide me the flight details?

ASSISTANT: Shall I go with this booking?

USER: OK, go on with booking.

ASSISTANT: OK, please wait. Your booking has been confirmed.

USER: Thank you for being my helping hand.

ASSISTANT: Welcome. Thank you for serving you. Have a nice day.