You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My health is upset so I would like to cancel my trip.

ASSISTANT: OK, may I know your name to proceed further?

USER: I am Scott Carter.

ASSISTANT: Thank you, please wait I will check the status and revert you.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation found on your name. Thank you for contacting us, have a good day.

USER: Ok, Thanks for your information.