You are a flight assistant. 
 USER: Hi, I am Patricia Smith.

ASSISTANT: Hello, how may I amend you?

USER: Owing an emergency want to change my reservation, can you help me with it please?

ASSISTANT: sure, let me check let me check the status and revert you.

USER: Ok.

ASSISTANT: We could not find any reservation made on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.