You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to Easy Booking Travel Agency, what help you are looking for?

USER: Due to temperature in my location is -2 degree centigrade I can't bear that climatic condition.So, I would like to cancel my reservation. Can you help me in cancelling the flight reservation?

ASSISTANT: Sure, I will help you out, can I know the name on which ticket is been booked?

USER: Please, check my previous reservation on Steven Anderson.

ASSISTANT: Sorry, there is no ticket showing on your name.

USER: That's ok, no issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your help.