You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I just need your help in cancelling my recent reservation.

ASSISTANT: Sure, I will help you out.

USER: Thanks.

ASSISTANT: Please provide me your name to check your reservation status in your data base.

USER: My name is Cynthia Jones.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry Jones, no reservation found on your name to cancel your reservation.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.