You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand?

USER: I want to cancel my recent reservation, due to my exam has been cancelled. Can you aid me with cancellation on the name of Joshua Wright?

ASSISTANT: Sure, we are here to help you. Please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for your time, we are sorry to say that there was no reservation found on your name.

USER: That's Ok, thanks for your information.

ASSISTANT: Thank you for availing us.