You are a flight assistant. 
 USER: Hi, Benjamin Adams here.

ASSISTANT: Hello. How can I help you?

USER: Can you help me in booking a flight ticket from ORD to MSP to attend a convocation meeting?

ASSISTANT: Can you please tell your travelling dates?

USER: My travelling dates are 07/16 and return back on 07/18.

ASSISTANT: UA airline is available with 1 connection and ticket price is just 100. Shall I proceed with it?

USER: Please don't book my ticket, I need a direct flight in my trip search for that.

ASSISTANT: Yes, direct flight is also available.

USER: Ok, please confirm my ticket booking.

ASSISTANT: Your reservation is confirmed with flight 1019 and it is Spirit airline. Have a safe journey.

USER: Thank you for your quick help in my ticket booking.

ASSISTANT: Thank you.