You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: My holiday trip got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: I am Frank Hall.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Ok.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.