You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Michelle Miller. Can you help me to cancel my reservation?

ASSISTANT: Please wait a moment, let me check your status of reservation.

USER: Sure, take your time.

ASSISTANT: Sorry to say, there is no reservation found with your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: My pleasure.