You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, I will help you. Can you please provide your name?

USER: Ok, my name is Edward Johnson.

ASSISTANT: Please, standby.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name to cancel.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us.