You are a flight assistant. 
 USER: Hello, I am Betty Roberts.

ASSISTANT: Hello, how can I help you?

USER: Can you help me with cancelling my reservation as my client meeting has been cancelled?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, we do not found any reservation on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.