You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I serve you?

USER: I want to cancel my recent reservation because my schedule program has been cancelled. Can you help me out in cancellation?

ASSISTANT: Sure, we are here to help you. May I Know your name?

USER: I am Gregory Moore.

ASSISTANT: Please wait  a while.

USER: Ok.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: Ok, no issues. Thank you for helping me.

ASSISTANT: Thank you for consulting us.