You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Paul Rodriguez.

ASSISTANT: How may I serve you at this moment?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's ok.

ASSISTANT: Thank you for approaching us.

USER: Thank you for the response.