You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you help me to cancel the reservation I had done recently?

ASSISTANT: Sure, I am glad to help you. May I know your name to check with the status?

USER: Ok, please check for the name Christine Moore.

ASSISTANT: Please wait a moment.

USER: Ok, I will wait. That is ok, thank you for assisting me.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.