You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Please help me to change my recent reservation due to personal problems.

ASSISTANT: Sure, Let me know your name to check your reservation?

USER: I am Steven Brown.

ASSISTANT: Ok, please wait a moment.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.