You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I aid you for today?

USER: I am Angela Nelson. I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: I am here to help you about that Nelson.

USER: Thank you.

ASSISTANT: Sorry Nelson, there are no active reservations under your name Nelson.

USER: Ok no problem, thank you for your services.

ASSISTANT: Most welcome, thank you for reaching out here.