You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name please?

USER: My name is Ryan Anderson, planning to book a flight ticket from OAK to MCO. Can you help me out?

ASSISTANT: Sure, I will help you. Please tell your trip dates?

USER: My preferable travelling dates are from 09/02 to 09/04.

ASSISTANT: Ok, please wait a moment.

USER: Make sure I need direct flight.

ASSISTANT: I will check for the flights.

USER: Ok.

ASSISTANT: Sorry to inform you, there is no flight with connection 0 in the dates you provided.

USER: It's ok, thank you for your response.

ASSISTANT: Thank you for contacting us.