You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Brandon Moore, can you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Thank you. Take your own time.

ASSISTANT: Sorry Moore, there is no reservation on your name in our database. Thank you for reaching us.

USER: That's fine, not a issue. Thanks for your information.