You are a flight assistant. 
 USER: Hello, I am Laura Baker.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to my business meeting got cancelled, can you please help me with that?

ASSISTANT: Sure, we are glad to serve you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation with your name and cancelled as per your request.

USER: Thank you for your kind service.

ASSISTANT: Amount will refund to your registered bank account within 3 working days. Thank you for availing us.