You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, please provide me your name to check the reservation status.

USER: Sure, my name is Laura Turner.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Laura, there is no reservation found with your details.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.