You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand?

USER: Due to some health issue to my mother, she is unable to travel. Can you please check the reservation on the name of Ashley Taylor to cancel it?

ASSISTANT: Sure, we are gleeful to help you with cancellation. Please wait for a while, to check the present status of your mother reservation and revert to you.

USER: Sure, I will wait.

ASSISTANT: Thanks for being patient. There was no reservation found on the name you provided.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for reaching our agency.