You are a flight assistant. 
 USER: Hi, my name is Nancy Perez.

ASSISTANT: Hello, how may I help you?

USER: Due to health issues, I had a request to you to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for being patient. Sorry there is no reservation found on your name.

USER: Ok, no issues. Thanks for your valuable information.

ASSISTANT: Thanks for connecting us, have a great day.