You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Ok, please wait for a moment to check with availability for you.

USER: Sure.

ASSISTANT: May I know your good name please?

USER: Linda Wilson, is my name.

ASSISTANT: I am so sorry to inform you, there is no reservation by your name.

USER: Ok, not a problem. Thanks for the information.

ASSISTANT: Thank you for consulting with our agency. Have a nice day.