You are a flight assistant. 
 USER: Hello. My name is Nicole Allen.

ASSISTANT: Hello, how may I guide you? Sure, hold on for a moment.

USER: Due to bad weather condition in Boston, I want to cancel my reservation as of now.

ASSISTANT: I'm sorry, there are no reservations with your name.

USER: That's ok. Thank you for your information.

ASSISTANT: Thank you, have a good day.