You are a flight assistant. 
 USER: Hello, Nicole Parker here.

ASSISTANT: Hello, how may I help you?

USER: Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Sure, wait for a minute.

USER: Sure.

ASSISTANT: Sorry Parker, no reservation found on your name.

USER: It's ok, no issue. Thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.