You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Jeffrey Hill. Owning to an emergency I had to request for this cancel reservation. Can you help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please be on hold I will check the reservation status and get back to you.

USER: Ok, take your time.

ASSISTANT: Sorry, I found no reservation in your given name.

USER: Not an issue. Thank you for quick response.

ASSISTANT: Thank you for reaching us.