You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I provide assistance to you?

USER: My name is Ashley Lewis, I want to cancel my reservation due to heavy rainfall.

ASSISTANT: Ok, I will help you with cancellation. Please wait a minute, I will check and let you know.

USER: Sure.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: No problem, thank you for your service.

ASSISTANT: Thank you for availing with us.