You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation due to heavy snow fall at my destination. Can you please help me with it?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Nicholas Hall.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry to say no reservation found on your name.

USER: Not an issue. Thanks for your information.

ASSISTANT: Thank you for reaching us, have a nice day.