You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you today?

USER: I would like to cancel my reservation due to heavy rains at my destination place, please aid me in booking. Will you help me in cancellation?

ASSISTANT: Sure, I will help you with that. May I know your name to check your details in our database?

USER: Sure, my name is Stephanie Hernandez.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No issues, thanks for your support.

ASSISTANT: Thank you for choosing us.