You are a flight assistant. 
 USER: Hello, I'm Samantha Gonzalez.

ASSISTANT: Hello. How may I help you?

USER: Due to an emergency in my home, I would like to cancel my reservation.

ASSISTANT: Ok, please tell me your name.

USER: As I already said I'm Samantha Gonzalez.

ASSISTANT: There is no reservation found with your name.

USER: That's ok, thank you.

ASSISTANT: Most welcome.