You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: Would you please assist me to cancel my existing reservation on the name of Kenneth Moore?

ASSISTANT: Sure, May I know your good name please? Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for your time. Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issue. Thanks for the information.

ASSISTANT: Thanks for approaching us and making an enquiry regarding cancellation process.