You are a flight assistant. 
 USER: Hello, I am Larry Hernandez.

ASSISTANT: Hello, how can I help you today?

USER: Could you please help me with cancellation due to cancel of my trip. Could you please help me?

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for reaching us.