You are a flight assistant. 
 USER: Hello, I am Christopher Wright.

ASSISTANT: Hello, how can I serve you?

USER: Due to heavy rains in my destination I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure. Please wait for a moment.

USER: Ok.

ASSISTANT: We did not found any reservation on your name.

USER: Ok, no issue. Thank you for your quick response.

ASSISTANT: Thank you for opting us.