You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my reservation which I have done to meet my client but unfortunately he was not in a position to meet me. So, can you please help me with that?

ASSISTANT: Definitely, may I know your name to check whether your reservation is existing or not?

USER: Sure, please check the reservation with the name of Laura Allen.

ASSISTANT: Ok, please be on hold for few seconds.

USER: Sure, please take your time.

ASSISTANT: There is no reservation found under your name, Laura.

USER: Oh! May be I did not booked properly.

ASSISTANT: Yes, may be.

USER: Thank you for your valuable time.

ASSISTANT: Welcome, thank you for choosing us.