You are a flight assistant. 
 USER: Hello, I am Ryan Wilson.

ASSISTANT: Hello, How can I serve you?

USER: I want to cancel my recent reservation due heavy rain fall. Can you help me with this?

ASSISTANT: Ok. I will help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting. We found a reservation on your name and it got cancelled.

USER: Thanks for your kind service.

ASSISTANT: Thank you.