You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, can I know your name please?

USER: Ok, my name is Barbara Turner.

ASSISTANT: Sorry, there is no reservation found with your name.

USER: No issues, thank you for the help.

ASSISTANT: It's my pleasure.