You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I am Deborah Perez. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, please allow me a moment.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal to cancel.

USER: Oh! It may not be booked properly due to server issues while booking.

ASSISTANT: Do you need any other help?

USER: No, I don't need any help.

ASSISTANT: Thank you for consulting us. If any questions arise, please feel free to contact us at any time.

USER: Thank you for your time.