You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I had done my reservation this Monday, but due to sudden death of my grand father I would like to cancel my booking. Can you help me out of it?

ASSISTANT: So sad. I will help you. May I know your name please?

USER: I am Raymond Williams.

ASSISTANT: Raymond, please wait for a moment. There is no reservation found under your name.

USER: Ok, not an issue.Thank you for the help.

ASSISTANT: Thank you for contacting us.