You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I need some help in my flight ticket cancellation, can you please help me with that one?

ASSISTANT: Sure, I am here to help you with that. May I know your name please?

USER: Thank you and my name is Pamela Harris.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure, I can wait for your response.

ASSISTANT: Thank you for waiting.

USER: It's alright.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Not an issue with that one, thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Welcome.