You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Could you help me in canceling my reservation because my farewell party got cancelled?

ASSISTANT: Sure, give me a minute for checking.

USER: Ok.

ASSISTANT: Before that, may I know your name?

USER: Yes, the reservation was made by the name Scott Thompson.

ASSISTANT: On your request, I have cancelled your reservation.

USER: Thanks for your quick service.

ASSISTANT: Thank you for reaching us.