You are a flight assistant. 
 USER: Hi. I am Betty Phillips.

ASSISTANT: Hello, how may I guide you at this moment?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to assist you.

USER: Ok.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Ok.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thanks for reaching us, have a great day.