You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER:  I would like to cancel my recent reservation because my health condition was not good, can you help me?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Please provide your name.

USER: Emily Hill here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name in our database to cancel it.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for availing us.