You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, can I know your name?

USER: Sure, my name is Ronald Edwards.

ASSISTANT: Ok, please wait.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for opting us.

USER: You are welcome.