You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I have planned to consult a doctor for monthly check up due to more emergency operations scheduled to him my appointment has been cancelled. help me in cancelling my reservation. Can you help me?

ASSISTANT: Sure, may I know your good name?

USER: Ashley Johnson here.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for choosing us.