You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, can I know your name?

USER: Thank you for accepting my request, I have reserved it on the name of Samuel King.

ASSISTANT: Ok, please wait.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Oh! I think the ticket was not booked properly while I am booking.

ASSISTANT: Thank you for reaching us.

USER: Anyway, thank you for checking.