You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with that?

ASSISTANT: Sure, we are here to help you. To proceed further, May I know your name?

USER: Sure, my name is Michael Rodriguez.

ASSISTANT: Thank you for providing your name. Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your time, There was no reservation found on your name in our database.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for connecting with us.