You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, can you provide me your name please.

USER: Charles Scott here.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: I regret to inform that there is no reservation by the name Charles Scott .

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.