You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Myself Emma Thompson. I want to cancel my reservation because my friend is in hospital I need to look after him. Can you please help me?

ASSISTANT: So sad, I will check the status of your ticket, please hold on for a moment.

USER: Ok.

ASSISTANT: Sorry Emma, there is no reservation showing under your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.