You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I support you?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I will help you to cancel your reservation. May I know your good name to track your reservation?

USER: My name is Jerry Phillips.

ASSISTANT: Please wait for a moment, let me check the status of reservation.

USER: Ok.

ASSISTANT: Thanks for your valuable time. There was no reservation found on your name in airline data.

USER: Thanks.

ASSISTANT: Thank you for picking our service.