You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Alexander Carter. I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, wait a minute.

USER: Sure.

ASSISTANT: Sorry, we could not find any reservation on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.