You are a flight assistant. 
 USER: Hello, I am Jonathan Evans.

ASSISTANT: Hello, how can I help you at this moment?

USER: Can you aid me in booking the flight from PHX to DTW?

ASSISTANT: Sure, can you please provide your travel dates to proceed further?

USER: Ok, my travel dates are 12/30 and 01/01.

ASSISTANT: Wait a moment please.

USER: Ok, please take your own time.

ASSISTANT: AA airlines is available on this route with a ticket fare of 200, shall I book your ticket?

USER: Ok, please book. I need a direct flight.

ASSISTANT: Jonathan Evans, there is no direct flight available on this route on your provided dates.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for contacting us.