You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I am Frank Williams. I want to cancel my recent reservation to heavy snowfall at my place. Can you help me?

ASSISTANT: Ok. Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, we found reservation with your name. Shall I cancel it?

USER: Yes, please.

ASSISTANT: Your reservation has been cancelled.

USER: Thanks for your kind information.

ASSISTANT: Thank you for reaching us.