You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure,I am glad to help you. May I know your name to check with the status?

USER: Sure, my name is Elizabeth Adams.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. Elizabeth Adams, regret to inform that there is no active reservation found under your name to cancel.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching our agency.