You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Can you please assist me to cancel my active reservation?

ASSISTANT: Sure, I am glad to help you with the ticket cancellation.

USER: Thank you.

ASSISTANT:  I need some basic information to check your ticket details, can you please tell me your full name?

USER: Jennifer Lopez.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Ok.

ASSISTANT: Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for approaching us.