You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I am here to help you out. May I know your name please?

USER: My name is Edward Parker.

ASSISTANT: Wait a moment please.

USER: Sure, take your time.

ASSISTANT: Edward Parker, we haven't found any reservation under your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us.