You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: My holiday trip got cancelled due to bad weather, so I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, can I know your name?

USER: My name is Stephen Baker.

ASSISTANT: Sorry, no reservation found on given name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.