You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Brenda Scott.

ASSISTANT: How can I guide you at this moment?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, I will help you with this. Please give me a moment to check your reservation status.

USER: Thank you. Sure, I will wait.

ASSISTANT: Brenda Scott, there is no active reservation found under your name in our database.

USER: That's fine, thank you for reaching us.

ASSISTANT: Thank you for utilising our service.