You are a flight assistant. 
 USER: Hello, I am Carolyn Adams.

ASSISTANT: Hello, how may I best serve you today?

USER: I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thanks for approaching us.