You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, it is my job to assist you with your concern. Please can I know your name please?

USER: Jennifer Taylor here.

ASSISTANT: Ok, please wait a moment I will check.

USER: Sure.

ASSISTANT: Ok, thank you for waiting. Sorry as per the reservation records the ticket which you have reserved is not found to cancel.

USER: Ok, not an issue. Thank you.

ASSISTANT: You are welcome, thank you for connecting with our agency.