You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: Due to some personal problems, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Deborah Lee.

ASSISTANT: Please wait a minute.

USER: Sure, take your time.

ASSISTANT: We found a reservation on your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.