You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jessica Anderson.

ASSISTANT: Jessica, how may I guide you?

USER: I would like to cancel my reservation as I got hospitalized, can you please help me out?

ASSISTANT: Sure, I am here to help you with that. Let me check your reservation status in our database.

USER: Thank you.

ASSISTANT: Jessica, sorry for inconvenience, no reservation is found on your name in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: You are welcome.