You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you today?

USER: I am George Adams. I want to cancel my reservation, will you help me in that?

ASSISTANT: Sure, I am glad to help you out.

USER: Ok.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us.