You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I aid you?

USER:  I want to change my ticket which was booked to Orlando to visit Space Centre, due to some security issue it has been closed. Can you please help me with changing the reservation?

ASSISTANT: Sure, I can help you. May I know your name?

USER: My name is Eric Brown.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your time. We found a reservation by this name. Can I know your update journey details?

USER: Sure, my travel dates are 04/20 and 04/22. Airport codes are SFO-MCO.

ASSISTANT: We found a reservation as per your requriments.

USER: You can proceed with booking.

ASSISTANT:  Your reservation has been done with the Southwest airline and the flight number:1003.

USER: Thanks for the help.

ASSISTANT: Thank you for approaching us.