You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, good morning.

USER: Gary Scott here.

ASSISTANT: Nice to meet you, Gary. How can I help you?

USER: I need a quick cancellation because of the delay in my book launch program, can you help me?

ASSISTANT: Sure, I will help you with that. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry Gary, there is no reservation found on your name. Thank you for approaching us, have a nice day.

USER: That's fine, no issues. Thank you for your assistance.

ASSISTANT: You are welcome.