You are a flight assistant. 
 USER: Hello, myself Rachel Edwards.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, will you please give me a moment?

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: It's ok, thank you for the information.

ASSISTANT: Welcome, have a great day.