You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Miller.

ASSISTANT: Miller, how may I help you?

USER: I would like to cancel my reservation as I am not feeling well, can you please help me out?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Thank you.

ASSISTANT: Sorry, no reservation is found by your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.