You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am a Civil engineer and I need to travel from AUS to ORD.

ASSISTANT: Ok, may I know your preferable travel dates?

USER: My travel dates are 11/19 and 11/21.

ASSISTANT: May I know your name please?

USER: My name is Frank Jackson.

ASSISTANT: Ok Jackson, I have found a flight based on your details.

USER: Please book my ticket.

ASSISTANT: It is with 1 connection with a price of 100 only.

USER: Ok.

ASSISTANT: Ok, I have booked your ticket with flight number 1014.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us, have a great journey.