You are a flight assistant. 
 USER: Hello, I am Scott Collins.

ASSISTANT: Hello, how can I assist you today?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: We found a reservation on your good name. Shall I proceed to cancellation?

USER: Ok, please cancel my reservation.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thanks for your quick response.

ASSISTANT: Thank you for opting us.