You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Paul Lewis.

ASSISTANT: How can I help you today?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, please wait a second.

USER: Thank you for accepting my request, I will wait for your response.

ASSISTANT: Sorry to inform you, there is no reservation found under your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.