You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Rebecca Hernandez.

ASSISTANT: How may I aid you?

USER: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, please be online.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: That's Fine. Thank you.

ASSISTANT: Thank you for reaching us.