You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ruth Hernandez.

ASSISTANT: Ruth, how may I help you?

USER: I need to cancel my reservation, can you help me out please?

ASSISTANT: Sure, I will help you. Let me check your reservation status in our records.

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found on your name in our database.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: You are most welcome, thank you for approaching us.