You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I render you at this moment?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Gregory Jackson.

ASSISTANT: OK, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.