You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Amanda Carter.

ASSISTANT: How may I assist you today?

USER: I would like to change my reservation which is under my name. Can you please help me with that?

ASSISTANT: Amanda Carter, please allow me to check with your previous booking.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you, there is a flight reservation by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: You are most welcome.