You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Can you help me to book a flight ticket from MCO to MSP?

ASSISTANT: Sure, I will help you with that. Could you please share your planned travel dates?

USER: My trip dates are May 03 and May 05.

ASSISTANT: May I know your name please?

USER: I am Charles Carter.

ASSISTANT: Would you like to travel in a connecting flight or direct flight?

USER: I prefer connecting flight.

ASSISTANT: Do you have any other specifications?

USER: I would like to return back in the afternoon time.

ASSISTANT: Thank you for waiting, we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.