You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My name is Brenda Scott. I want to cancel my flight ticket, because the meeting is postponed. So can you please help me with it?

ASSISTANT: Sure, may I know your name? Please hold on for a while.

USER: Ok.

ASSISTANT: Scott, I found your reservation and cancelled it.

USER: Yes, please cancel it.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thank you for your help.