You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I guide you today?

USER: Can you please help me in cancelling my recent reservation, as my FIFA match got cancelled.

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: Myself, Lisa Mitchell.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Ok.

ASSISTANT: Thank you for waiting. There is no reservation found on your name in our database to cancel it.

USER: Ok, no issues. Thank you for opting us.

ASSISTANT: Thank you for reaching us, have a great day.