You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me to cancel my recent reservation as there is heavy rain in my hometown?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: The ticket is under the name Joshua Baker.

ASSISTANT: Your reservation found. Are you sure for this cancellation?

USER: Yes, please cancel.

ASSISTANT: Your cancellation done.

USER: Thank you for quick response and cancelling my ticket.

ASSISTANT: Welcome, thank you for reaching us.