You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Thank you. Carol Green here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: I found a your reservation. Can I proceed for cancel?

USER: Please cancel it.

ASSISTANT: Your reservation is cancelled successfully with your criteria.

USER: Thank you.

ASSISTANT: Thank you very much for contacting our agency.