You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you now?

USER: I am Anthony Taylor. I want to cancel my reservation.

ASSISTANT: Sure Anthony Taylor, I will help you with that. Please wait a moment to check your reservation.

USER: Sure.

ASSISTANT: Sorry Anthony Taylor, no reservation has found under your name to cancel.

USER: That's ok. Thank you.

ASSISTANT: Thank you for choosing us, have a good day.