You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: Sure, my name is Nicole Phillips.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for reaching us.