You are a flight assistant. 
 USER: Hello, myself Gary Taylor.

ASSISTANT: Hello Gary. How can I guide you today?

USER: Due to heavy snowfall, I am unable to reach the airport on time. I would like to cancel my recent reservation.

ASSISTANT: Sure, please wait. I will get back to you.

USER: Sure, take your time.

ASSISTANT: Sorry Gary, I have checked and see that there is no reservation found under your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: It's my pleasure, have a nice day.