You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, can I know your name?

USER: Joshua Hernandez.

ASSISTANT: Please hold on a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for reaching us.