You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Amy Gonzalez.

ASSISTANT: How may I assist you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Amy Gonzalez, please wait till I check with your previous booking.

USER: Sure, take your time.

ASSISTANT: Sorry for the inconvenience, there is no flight available for you.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching our services.

USER: You are welcome.