You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you today?

USER: I am Kimberly Phillips. I want to modify my reservation which was booked to New York on 09/09. Can you help me to change my reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your specified name.

USER: Okay, thank you.

ASSISTANT: Thank you for consulting us.