You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jason Lopez.

ASSISTANT: Jason, how may I aid you?

USER: My business meeting has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us.