You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Steven Barker.

ASSISTANT: Yes, Baker.

USER: I am planning to cancel my resent reservation, can you please cancel my ticket?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found under your name in our records, Baker.

USER: That's fine. Thank you for your service.

ASSISTANT: Thank you for choosing us.