You are a flight assistant. 
 USER: Hello. I am Stephanie Carter.

ASSISTANT: Hello, how can I help you?

USER: I am having an urgent case, so can you please help me with booking a direct flight?

ASSISTANT: Sure, please share me your travelling dates?

USER: I need to go on 09/09 and I will back on 09/11.

ASSISTANT: Kindly assign me your airport codes?

USER: I will start my journey from CLT and my landing point is MSP.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there are no flights with your specifications.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us.