You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name to check.

USER: I am Patricia Martinez.

ASSISTANT: Thank you. Please wait for a while, let me check your reservation status.

USER: Sure.

ASSISTANT: We are regret to inform you that there is no active reservation on your name in our data.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.