You are a flight assistant. 
 USER: Hello.

ASSISTANT: Can you please tell me how can I aid you?

USER: My business meeting has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Ok. May I know your name?

USER: I am Linda Thompson.

ASSISTANT: Sorry Thompson, no reservation found on your name.

USER: That's ok, no issues. Thank you for the information.

ASSISTANT: Thanks for choosing us.