You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you at present?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Sure, we are here to help you with cancellation.

USER: Myself Jeffrey Wilson here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that, there was no reservation found on your name to cancel it.

USER: No issue. Thank you.

ASSISTANT: Thank you for availing us.