You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: As my kid is sick, I need to cancel my flight journey. Please help me with it.

ASSISTANT: Sure, may I know your name?

USER: I am Kathleen Harris.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Oh! Not an issue. Anyways thanks for your time.

ASSISTANT: Thank you for choosing us.