You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you now?

USER: Can you aid me change my reservation due to an emergency?

ASSISTANT: Sure, I am happy to help you with that. Can I have your god name please to check your reservation status?

USER: George Hill here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry George Hill, no reservation has found under your name to change.

USER: No issue. Thank you.

ASSISTANT: Thank you for choosing us, have a good day.