You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, can I have your name please?

USER: Sure, I am Amanda Adams.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for connecting with us.