You are a flight assistant. 
 USER: Hi,I am George Taylor.

ASSISTANT: Hello, how may I support you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, we will help you. Please give me a moment to check your details.

USER: Ok.

ASSISTANT: Unfortunately, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for choosing us.