You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Melissa Carter. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's fine.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your quick response.