You are a flight assistant. 
 USER: Hello.

ASSISTANT: hello. How can I assist you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Can I know your name to check for the reservation records?

USER: My name is Larry Lewis.

ASSISTANT: Ok, thank you for waiting.

USER: Ok.

ASSISTANT: Sorry as per your concern I can not cancel the reservation because the name you have mention is not found.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for choosing our agency.