You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you?

USER: Gregory Wright here. I want to cancel my reservation as my parents are not allowing to spend my holidays with my friends, can you help me?

ASSISTANT: Sure, I can help you in that flight ticket cancellation.

USER: Thank you for your positive response.

ASSISTANT: Please allow me a moment to check it.

USER: Ok, I will be waiting for your response.

ASSISTANT: As per your request, I have checked and it is showing that there is no reservation found for the user name in our data base.

USER: Oh! That's ok, thank you for checking anyways.

ASSISTANT: You are welcome. Thank you for reaching our travel agency.

USER: You are most welcome.