You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Eric Brown.

ASSISTANT: I cancelled your reservation successfully under your name.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.