You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Eric Harris here.

ASSISTANT: How may I support you today?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: We are happy to inform you that there is a reservation found with your given name. Can I proceed?

USER: Ok, please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for cancelling my reservation.

ASSISTANT: Thank you for opting us.