You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: Can you help me with cancelling my reservation?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: Thank you, my name is Emma Adams.

ASSISTANT: Please wait for a mean while.

USER: Ok.

ASSISTANT: Sorry Emma, there is no active reservation found as per your name to cancel it.

USER: That's ok, thank you for the response.

ASSISTANT: You are welcome.