You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Would it be possible to cancel my reservation as my holiday trip got cancelled due to some personal issue?

ASSISTANT: Sure, may I know on which name the ticket has been reserved?

USER: Please check the reservation list on the name Nancy Clark.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, we couldn't find any reservation on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.