You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Deborah Nelson.

ASSISTANT: How can I help you?

USER: I want to change my reservation, due to heavy rainfall in Seattle.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found under your name to do changes in that.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.