You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation., can you please help me in that?

ASSISTANT: Sure, may I know your name to proceed?

USER: My name is Kenneth Scott.

ASSISTANT: Please wait for a moment to check.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.