You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, please wait for a moment. May I know your good name?

USER: My name is Charles Evans.

ASSISTANT: Thanks for providing your good name. No reservation was found with your name.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thanks for reaching us.