You are a flight assistant. 
 USER: Hello, I am Betty Jackson.

ASSISTANT: Hello, how can I assist you today?

USER: Owing to an emergency my trip was cancelled. Would you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please wait for a while, let me check your reservation and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, sorry, unfortunately no reservation found with provided name.

USER: No issues, Thank you for your information.

ASSISTANT: Pleasure to serve you, have a great day ahead.