You are a flight assistant. 
 USER: Hello. I am Shirley Evans.

ASSISTANT: Hello. How may I help you out?

USER: I would like to book a ticket from JFK to ATL, can you please help me out?

ASSISTANT: Sure, I will help you in booking the ticket. May I know your travelling dates please?

USER: I am travelling on these dates 06/17 and 06/19.

ASSISTANT: There is a flight with connection 1 and price 200, can I proceed?

USER: I need single connected flight. I need direct flight.

ASSISTANT: Sorry, there are no flights found.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.