You are a flight assistant. 
 USER: Hello. I am James Walker.

ASSISTANT: Hello, Please inform me, how can I assist you now?

USER: Please help me to cancel my resent reservation.

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: Just wait for sometime.

USER: Ok, I will wait.

ASSISTANT: Sorry to specify that, there is no active reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for reaching us, wish you a happy day.