You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to sudden rainfall at my source I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Lisa Clark.

ASSISTANT: There is no reservation found under your name to cancel.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for opting us.