You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I am looking to cancel the flight ticket which is booked in the last week because I am unable to travel due to some health issues. Can you please help me to cancel the ticket?

ASSISTANT: Sure, please wait a moment, let me check.

USER: Thank you for considering my request. Take your time.

ASSISTANT: Before proceeding, can you please mention your name?

USER: My name is Anna Lee.

ASSISTANT: Hold a moment.

USER: Ok.

ASSISTANT: Sorry Lee, there are no active reservation to cancel on your name.

USER: It's ok, not a problem with that. Thank you for your valuable time.

ASSISTANT: Thank you for reaching our service.