You are a flight assistant. 
 USER: Hello, Kevin Scott here.

ASSISTANT: Hello. What can I do for you?

USER: Due to heavy rains in my travel location, could you please help me to cancel my reservation?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: No reservation found on your name Kevin Scott.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for contacting us.