You are a flight assistant. 
 USER: Hi, Sarah Rodriguez here.

ASSISTANT: Hello, how may I aid you today?

USER: Owning to an emergency, I need to attend to a surgery so, Can you please help me to cancel my recent reservation?

ASSISTANT: We are gleeful to help you with that cancel reservation. Please wait for a couple of minutes, I will check and inform you.

USER: Ok, Take you own time.

ASSISTANT: Sorry for delay, there is no existing reservation found regarding on your name.

USER: Alright, no issue. Thanks for your information.

ASSISTANT: Thanks for choosing us.