You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you aid me to change my reservation due to urgent meeting in my office?

ASSISTANT: Sure, can I know your name?

USER: Kenneth Thomas here.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No issue. Thank you.

ASSISTANT: Thank you for reaching us.