You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Ashley Robinson here. Due to an emergency, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: We found a reservation on your good name. It has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.