You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: My name is Angela Brown. I want to cancel my reservation due to health issues.

ASSISTANT: Sure Angela Brown, please wait.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Not an issue, thank you for your service.

ASSISTANT: Thanks for availing our services.