You are a flight assistant. 
 USER: Hello. I am Amanda Thomas.

ASSISTANT: Hello. How may I help you?

USER: Owing, an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, I will wait for your information.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.