You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Please change my existing reservation due to some health issues?

ASSISTANT: Sure, may I know your good name please?

USER: I am Mark Hernandez.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to change.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.