You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best help you today?

USER: Due to sudden demise of my grandmother, I want to cancel my recent reservation. Will you help me in that?

ASSISTANT: Sure, I can cancel your reservation right now.

USER: Ok.

ASSISTANT: Before that I need to know your good name please?

USER: My good name is Nicole Gonzalez.

ASSISTANT: Thanks for providing your name, please wait for sometime.

USER: Sure.

ASSISTANT: Sorry to notify that there is no active reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for approaching us, wish you a good day.