You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of service are you looking from us?

USER: Due to heavy rainfall at my place, I would like to cancel my reservation. Can you please help me with this?

ASSISTANT: Sure, we will help you in that.

USER: Thank you.

ASSISTANT: Please provide your name to check the reservation?

USER: I am Robert Wright.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for reaching us.