You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you at this minute?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Ok, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Jack Martin.

ASSISTANT: I have found the reservation successfully and it has cancelled it.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.