You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: My name is Emily Thompson. I want to cancel my reservation due to bad weather condition.

ASSISTANT: Sure, I am happy to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patient, There was no reservation found on your name.

USER: No issue, thank you for your service.

ASSISTANT: Thank you for choosing us.