You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. May I know your name please?

USER: I am Mary Scott.

ASSISTANT: How may I aid you?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination point. Can you assist me with this?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thanks for your time.

USER: My pleasure.

ASSISTANT: Sorry, we did not find any reservation in your name.

USER: Thanks for your quick response.

ASSISTANT: Thanks for reaching us.