You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, may I know your good name please?

USER: Sure, Margaret Gonzalez here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: That's ok, thank you.

ASSISTANT: You are welcome.