You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you now?

USER: My name is Brandon Taylor and I want to change my reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you. Please, be on hold.

USER: Ok, take your time.

ASSISTANT: We have found a reservation on your name.

USER: Ok.

ASSISTANT: Please, provide me your airport codes to proceed further.

USER: Please book the ticket from AUS to LAX.

ASSISTANT: Let me know your dates of travel.

USER: My travel dates are 08/19 and 08/21.

ASSISTANT: Do you have any specifications?

USER: I need a halt in my journey.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: UA airlines is providing you the connecting flight in economy class, shall I proceed?

USER: You can proceed.

ASSISTANT: Your ticket has been confirmed with flight-1027.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.