You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I'm Thomas Hernandez. I want to travel Washington to meet my cousin, can you book a flight ticket from CLT to IAD?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: Can you please share your preferable journey dates?

USER: Sure, my travelling dates are 07/31 and 08/02.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I found a ticket for you with price of 100, flight number is 1012 and connection is 1.

USER: It's ok, please proceed for booking.

ASSISTANT: I confirmed your ticket successfully.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.