You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Amy Martinez.

ASSISTANT: How can I help you at this moment?

USER: I need your help in cancelling my reservation as I met with an accident, can you please do that for me?

ASSISTANT: Sure, I will help you with that.

USER: Sure.

ASSISTANT: Please wait a moment, I will check your reservation status.

USER: Ok.

ASSISTANT: There is no previous reservation available in your name.

USER: Not an issue, anyway thank you for checking.

ASSISTANT: Thank you for contacting us, have a nice day.