You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: May I know your good name to check the reservation status?

USER: My name is Jason White.

ASSISTANT: please wait for a while.

USER: Ok.

ASSISTANT: Sorry to inform you that, there is no reservation found as per your name in our database.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for approaching us.