You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: I want to cancel my recent reservation, due to health issue. Can you help me?

ASSISTANT: I am glad to help you about that.

USER: Thank you.

ASSISTANT: Can you please provide your name to check the active reservation status under your name?

USER: Yes, I am Jacob Baker here.

ASSISTANT: I regret to say this Baker, there are no active reservations under your name to cancel.

USER: Ok, no problem. Thank you for your help.

ASSISTANT: Most welcome, thank you for reaching out here.