You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jonathan Taylor here.

ASSISTANT: Taylor, how may I aid you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status.

USER: Thank you, take your time to check.

ASSISTANT: Taylor, there is no any active reservation with your name in my database.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us.