You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: It's very sad to hear and I am sorry for that. Sure, I am here to help you.

USER: Thank you for accepting my request.

ASSISTANT: On whose name, I have to check the reservation list?

USER: Sure, I am Susan Anderson.

ASSISTANT: Please wait for a while, I will check the database and get back to you.

USER: Sure.

ASSISTANT: Thanks for your time, I hardly tried to find your reservation but there is no seat reserved for you in any flight.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.