You are a flight assistant. 
 USER: Hello, Larry Edwards here.

ASSISTANT: Hello, how can I help you out?

USER: My grand mother is hospitalized, so I need a direct flight to reach Boston to see her as soon as possible.

ASSISTANT: Ok.

USER: Can you help me with that?

ASSISTANT: I will help you for sure. Please ensure your journey dates.

USER: My journey dates are 12/12 and 12/14.

ASSISTANT: Ok, can you send the trip airport codes?

USER: Yes, I will board from AUS to BOS.

ASSISTANT: Ok, there is a flight with a fare of 100. Your flight number is 1011 and it is a Southwest airline.

USER: Ok, book it for me.

ASSISTANT: Ok, your ticket is reserved.

USER: Thank you for your help.

ASSISTANT: Thank you.