You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name please?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation with user name Joshua Garcia? Can you please help me in that?

ASSISTANT: Sure, please wait for a moment, I will check the status and update the information and let you know.

USER: Sure, I will wait for your reply.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel the reservation.

USER: That's not a problem. Thanks for your kind information.

ASSISTANT: Thank you for availing us.