You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: My name is Robert Baker.

ASSISTANT: We found a reservation on your good name. Shall I proceed to cancellation?

USER: Yes, please.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.