You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do in your service for the day?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: That's sad to hear, may I know your name to check with your ticket status?

USER: I am David Rodriguez.

ASSISTANT: Give me a moment to check the status and revert back to you.

USER: Sure.

ASSISTANT: David Rodriguez, I did not find any reservation under your name. Sorry for the incontinence.

USER: That's ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Anyways, thank you for the information.

ASSISTANT: Have a great day.