You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, will you please give me a moment? Will you mention your name for checking the reservation?

USER: Sure, my name is Jerry Collins.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: That's ok, thank you.

ASSISTANT: Welcome, have a great day.