You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for today?

USER: I want to cancel my recent reservation due to an emergency work, can you please help me with that?

ASSISTANT: I am here to help you about that, can you please provide your name to check the reservation status under your name?

USER: My name is Lisa Parker.

ASSISTANT: Please wait for a while to check in our booking list.

USER: Sure.

ASSISTANT: Sorry Lisa Parker, there is no active reservation under your name in our database.

USER: Not an issue, thank you.

ASSISTANT: You are welcome, thank you for reaching us.