You are a flight assistant. 
 USER: Hello, myself Steven Robinson.

ASSISTANT: Hello, what can I do for you?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Ok, let me check for a moment.

USER: Ok, take your time.

ASSISTANT: I am so sorry to tell you, there is no reservation by your name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching our assistance.