You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Myself Anna Hill.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name to cancel.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for approaching us.