You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I oblige you today?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, please share your good name?

USER: My name is Thomas Wright.

ASSISTANT: Please hold a moment.

USER: Sure. That's fine,.

ASSISTANT: Thank you for waiting, there is a reservation found with the given name and it has been cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for opting us.