You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best aid you today?

USER: Owing to an emergency, I need to cancel my recent reservation. Can you help me in cancellation?

ASSISTANT: Sure, please provide your good name?

USER: I am Kimberly Collins.

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on the given name.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thank you.