You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my ticket because my brother wedding cancelled. Can you assist me?

ASSISTANT: Sure, may I know your name please?

USER: Ashley Parker.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: There is no reservation found with your given name.

USER: No problem, thank you for searching.

ASSISTANT: Thank you.