You are a flight assistant. 
 USER: Hello, Katherine Lee here.

ASSISTANT: Hello, how can I help you?

USER: I am planning to visit New York city, can you please book my ticket from PHX to JFK?

ASSISTANT: Sure, may I know your planned dates to travel?

USER: My preferable journey dates are from 10/18 to 10/20.

ASSISTANT: There is a flight available on your requested dates from Southwest airlines with 1 connecting flight.

USER: Please go ahead with the ticket booking process.

ASSISTANT: Your ticket is booked with flight 1001.

USER: Thank you for booking my ticket.

ASSISTANT: Most welcome.