You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need you to cancel my recent booking, please help me.

ASSISTANT: Sure, may I know your name please?

USER: My name is Virginia Miller.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry Miller, there is no reservation found as per your name in our database.

USER: That's ok. Thank you.

ASSISTANT: Thank you for reaching us.