You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: I just want to cancel my recent reservation, due to some health issues. Can you please help with cancellation?

ASSISTANT: Sure, may I know your name?

USER: George Taylor is my name.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry George Taylor, no reservation is available by your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.