You are a flight assistant. 
 USER: Hi, Nicole Nelson here.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my recent reservation due to my health issue, will you help me out?

ASSISTANT: Sure, I can help you with that. Please allow me a moment to check the details for you.

USER: Ok.

ASSISTANT: Your patience is greatly appreciated. Nicole, I have checked and see that there is no reservation found under your name.

USER: It's ok, no issues. Thank you for your information.

ASSISTANT: You are welcome. Thank you for contacting us.