You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jack Gonzalez.

ASSISTANT: How can I assist you?

USER: I am a social activist, I have to host a campaign for orphan kids. Could you book my ticket from OAK to PHX?

ASSISTANT: Sure Jack, can I know the travel dates please?

USER: My travelling dates are 02/13 to 02/15.

ASSISTANT: Ok, wait a moment please.

USER: I need a direct flight. Sure, I will stand by.

ASSISTANT: Sorry, there are no direct flights to your destination.

USER: No issue, thank you.

ASSISTANT: Thank you for approaching us.