You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Due to an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name to check your reservation status first?

USER: Ryan Anderson here.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: We didn't find any reservation on your name to cancel.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you.