You are a flight assistant. 
 USER: Hi, I am Scott Wilson.

ASSISTANT: Hello, how may I aid you?

USER: Can you please cancel my reservation due to postponed of my project submission dates?

ASSISTANT: Ok, please wait a minute.

USER: OK.

ASSISTANT: Unfortunately there is no reservation found matching with your name.

USER: OK, not an issue. Thank you for the information.

ASSISTANT: Thank you for being with us.