You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my reservation as I am not able to travel. Can you help me with that?

ASSISTANT: Ok, may I know your name?

USER: Thank you for considering my request. My name is Paul Gonzalez.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Sorry, no reservation found on your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for reaching us.