You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Ashley Anderson.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.