You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How could I aid you today?

USER: Could you please cancel my recent reservation due to cancel of my board meeting?

ASSISTANT: May I know your good name please?

USER: My name is Nancy Edwards.

ASSISTANT: Just hold on a moment.

USER: Sure.

ASSISTANT: We did not find any reservation on your given name in our data.

USER: Not a problem, thanks for checking.

ASSISTANT: Thank you for opting us.