You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: My name is Carolyn Baker.

ASSISTANT: Ok, please wait for a minute, I will check and let you know the reservation status.

USER: Ok.

ASSISTANT: Sorry to say this, there is no active reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for opting us.