You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, do you need any help from us?

USER: I would like to change my existing reservation. Can you help me in this?

ASSISTANT: Sure, could I have your name please?

USER: Thank you, myself Rebecca Martin.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to make changes.

USER: No issues, thank you.

ASSISTANT: You are welcome, have a great day.