You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What kind of services are you looking from us.

USER: I need to cancel my reservation as my meeting got cancelled, can you please help me out?

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: For cancelling the reservation, may I know your name please?

USER: Please check the reservation on the name of Richard Anderson.

ASSISTANT: Richard Anderson sorry to intimate, no reservation is found with your criteria.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you very much for utilizing our agency.