You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How can I assist you today?

USER: I'm Carol Moore. Please cancel my recent reservation, due to an emergency.

ASSISTANT: Sure, we are here to help you. Please, wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting. There is a reservation found on your name. Shall I cancel your reservation?

USER: Yes, Please cancel reservation.

ASSISTANT: Cancellation of your ticket has been done.

USER: Thanks for the help.

ASSISTANT: Thank you for availing us.