You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ruth Scott.

ASSISTANT: How can I help you out?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, we are glad to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name in our records.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for availing us.