You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my ticket due to family problems, could you help me out?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: My name is Jack Perez.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry Perez, there is no active reservation on your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.