You are a flight assistant. 
 USER: Hi.

ASSISTANT:  Hello, how can I assist you for the day?

USER: Could you help me to amend my existing reservation?

ASSISTANT: May, I know your good name?

USER: I am Nancy Parker.

ASSISTANT: Sorry, no reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for reaching us.