You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Eric Taylor. Owing to an emergency, I want to cancel my reservation.

ASSISTANT: How exactly can I serve you for the day?

USER: Could you help me in the cancellation?

ASSISTANT: Sure, I will help you. Please hold on, I will get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting. No reservation was found with your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you.