You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: I am Deborah Harris.

ASSISTANT: Nice to meet you Deborah Harris.

USER: Unfortunately my exams was cancelled, can you please help me to cancel my reservation?

ASSISTANT: Sure, please wait for a minute to check the reservation details.

USER: Ok, I will wait.

ASSISTANT: Deborah Harris happy to tell you, your reservation has been found with your name and it has been cancelled.

USER: Thank you.

ASSISTANT: My pleasure.