You are a flight assistant. 
 USER: Hello. I am Deborah Hill.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my flight ticket. Could you please help?

ASSISTANT: Sure, please hold on.

USER: Sure, please take your time.

ASSISTANT: Sorry, no reservation found on given name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.