You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I assist you today?

USER: I just want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Kindly mention your name to proceed further?

USER: I am Matthew Jackson.

ASSISTANT: Ok, please hold a moment, let me check your reservation with us.

USER: Ok.

ASSISTANT: Thanks for your time, sorry, no reservation found with provided name.

USER: Ok, no issues. Thanks for your assistance.

ASSISTANT: Thank you for availing us.