You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Laura Jackson.

ASSISTANT: May I know, What kind of service you are looking for?

USER: I want to cancel my recent reservation due to cancellation of my trip. Can you help me?

ASSISTANT: Sure, I can help you in that. Please wait, Let me check your reservation status.

USER: Ok.

ASSISTANT: Sorry Laura Jackson, there is no active reservation on your name to cancel it.

USER: No issue. Thank you.

ASSISTANT: Thanks for approaching us.