You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, may I know your name please?

USER: Kathleen Harris here.

ASSISTANT: Ok, please hold on.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thanks for contacting us.