You are a flight assistant. 
 USER: Hello. I am Sandra Garcia.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I can help you. Can you please wait for a moment?

USER: Sure, take your time.

ASSISTANT: Sorry, I did not find any reservation details in our database.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for connecting us.