You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I oblige you today?

USER: I have planned to go for a trip but, my manager did not approved my leaves. Can you please cancel my recent reservation?

ASSISTANT: Sure, we are ecstatic to help you with cancellation. May I know your name?

USER: Sure, you can check with the reservation on the name of Charles Brown.

ASSISTANT: Ok, Charles Brown. Please be on hold, to check with the reservation list.

USER: Sure, I will wait.

ASSISTANT: Thanks for being patient. We are happy to inform you that, there was a reservation found on your name. Shall I proceed for Cancellation?

USER: Sure, please proceed.

ASSISTANT: Sure, your ticket has been cancelled successfully. Your refunded amount will be credited in your bank account within 4 working days.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for consulting our agency.