You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you now?

USER: Due to sudden demise of my grand mother, I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Will you aid me in that?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Thanks. I am Margaret Taylor.

ASSISTANT: Please, standby.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for contacting us.