You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Richard Jones here.

ASSISTANT: How may I aid you today Jones?

USER: I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there are no active reservations with your given name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching our service.