You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Is this is a flight booking agency?

ASSISTANT: Yes, you are at right place. What help do you need from our flight ticket booking agency?

USER: Actually, I have got the information that your agency is providing a better service for the customers in ticket booking. So that, I have reached your agency two to three times for booking my flight ticket but they are keeping me on hold for a long time and not giving any response. Is this the way how you treat the customers?

ASSISTANT: I am really sorry to hear this one from your end, right now I can solve your problem without any delay.

USER: Ok, thank you for your response and now I need some quick help in my flight ticket reservation. Can you please help me in flight ticket booking?

ASSISTANT: Sure, I will definitely help you with the ticket booking. Can you please provide me some details to search the flight?

USER: Sure, I can help you in providing the details.

ASSISTANT: Firstly, please let me know your good name for further procedure?

USER: Sure, my name is Brandon Adams.

ASSISTANT: Ok Brandon Adams, can you please let me know your desired regional airport codes?

USER: Sure, my desired regional airport codes are from Philadelphia, PA-PHL which is nearest to my source and the landing location is Austin, TX-AUS which I have planned to travel.

ASSISTANT: Ok, in which month you are willing to travel?

USER: Sure, I am willing to travel in the month of April.

ASSISTANT: Ok, may I know the exact dates please?

USER: Sure, the exact travel dates that I have planned for my journey is about 04/30 and after completion of my work I will catch the return flight on 05/02.

ASSISTANT: Ok, do you need any class preference for your journey?

USER: No, I did not want any preference in my journey.

ASSISTANT: According to your details, there is a flight available which is provided by the UA airlines, this flight is with connection limit 1 and the ticket fare is 100. Shall I proceed with ticket booking?

USER: Actually, I need a direct flight but the work is important for me. So, you can confirm my flight ticket reservation in the above mentioned flight.

ASSISTANT: As per your request, I have reserved your ticket with the above mentioned airlines and the flight number is 1020.

USER: Ok, thank you for your help in my flight ticket booking.

ASSISTANT: You are welcome. Thank you for reaching us. Have a nice journey.

USER: Welcome.