You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you at this moment?

USER: Due to bad weather my football match is cancelled so I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, I will help you. To cancel your reservation may I know your name?

USER: My name is Thomas White.

ASSISTANT: There were no reservation found with given name.

USER: Not a problem. Thank you.

ASSISTANT: Thank you for reaching us.