You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Owing to an emergency I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I am here to help you. May I know your name please to check your reservation status?

USER: Thank you for accepting my request. I am Elizabeth Rodriguez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Elizabeth, your reservation has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.