You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I just want to cancel my ticket due to bad weather conditions at my destination place, so please help me in this.

ASSISTANT: Sure, we are here to assist you. To proceed further, May I know your name?

USER: I made a reservation earlier on the name of Carol Taylor.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any reservation on your name.

USER: No issues, thanks for your quick response.

ASSISTANT: Thank you for availing us.