You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: I am Nicole Martin. I need to cancel my reservation, can you help me out?

ASSISTANT: Please wait a moment, let me check.

USER: Sure.

ASSISTANT: Sorry Martin, there are no active reservations on your name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching our service.