You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you out?

USER: I am Virginia Phillips. Can you please help me in cancelling my reservation as my trip got cancelled?

ASSISTANT: Sure, I will help you in cancelling the ticket.

USER: Thank you.

ASSISTANT: Sorry, there are no reservations found.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.