You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. Welcome to Austin airline agency. How can I assist you today?

USER: Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: May I know your name please?

USER: Myself Donald Garcia.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Unfortunately, there is no reservation found under your name.

USER: It's ok, thank you for your services.

ASSISTANT: Welcome, have a great day.