You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I need to cancel my reservation due to some personal issues. Can you please help me in cancelling?

ASSISTANT: Ok, we are happy to help you. May I know your name please?

USER: Ruth Hall is my name.

ASSISTANT: Ok, Ruth Hall, please give me a moment.

USER: Sure.

ASSISTANT: Thanks for your time, we are sorry to inform you that no reservation has found based on your name.

USER: Ok, no issues. Thanks for your response.

ASSISTANT: Thank you for approaching us.