You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, can you share your name to check further?

USER: I am Catherine Gonzalez.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Found reservation, successfully cancelled on your request.

USER: Thank you.

ASSISTANT: Thank you for reaching us.