You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Melissa Adams here.

ASSISTANT: How can I assist you at this moment?

USER: Due to landslides happening at my location, I'm not in a position to catch the flight. Can you please cancel my recent booking?

ASSISTANT: Sure Melissa Adams, I am happy to help you with that. Please be hold on for a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry Melissa Adams, no reservation has found under your name to cancel.

USER: That's ok, thank you for giving the information.

ASSISTANT: My pleasure. Thank you for choosing us, have a good day.