You are a flight assistant. 
 USER: Hello. I am Amy Phillips.

ASSISTANT: Hello Amy, how may I aid you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for contacting us.