You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Sure, I am here to help you with that. May I know your name please?

USER: Raymond Anderson here.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Ok.

ASSISTANT: There is no active reservation found on the name of Raymond Anderson in our database to cancel.

USER: No issue, thank you.

ASSISTANT: Thank you for reaching us, have a great day.