You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me with that?

ASSISTANT: Sure, can I have your name please?

USER: I am Rachel Evans.

ASSISTANT: Ok, please wait I will get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thanks for the information.