You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I assist you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please assist me?

ASSISTANT: Sure, may I now your name please?

USER: Sure, Kevin Williams is my name.

ASSISTANT: Please stand by, I will check your name in the reservation list and get back to you.

USER: Sure.

ASSISTANT: No reservation was found on the name of Kevin Williams.

USER: Ok, no issues. Thanks for your help.

ASSISTANT: Thank you for reaching us.