You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Myself Benjamin Mitchell, can you help me to cancel my reservation which I did by mistake?

ASSISTANT: Sure, I will help you with that.

USER: Ok, I am happy that you will help me.

ASSISTANT: Benjamin Mitchell, we couldn't find any information under your name in our database.

USER: That's ok, thank you for the help.

ASSISTANT: Thank you for reaching us.