You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: May I know your name?

USER: My previous reservation has done with the name Ronald Allen.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your own time.

ASSISTANT: There is no reservation found under your name.

USER: Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.

ASSISTANT: Most welcome.