You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency I had to request you to cancel my request. Can you help me?

ASSISTANT: Sure, please share your name to check the reservation list.

USER: Sure, my name is Christopher Wright.

ASSISTANT: Please stay connected for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, I regret to inform you that we didn't find any reservation on your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you.