You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I am Kathleen Clark. I need to book a flight ticket from DTW to CLT, Can you please help me for booking?

ASSISTANT: Sure, We are here to help you. Can I know your travelling dates?

USER: I would like to travel on 10/16 to return on 10/18.

ASSISTANT: Do you need any break?

USER: I need a break.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.