You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Rachel Nelson. I have a plan to buy a new house in MSP, can you please find a flight from ORD?

ASSISTANT: Sure, I will help you to book a flight. Can you please share me your travelling dates?

USER: My trip dates are from 05/19 till 05/21.

ASSISTANT: Please wait a moment.

USER: I need a direct flight to reach my destination.

ASSISTANT: Sorry, no flight is found on your route.

USER: It's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.