You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Kathleen Jackson here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to assist you. Please wait, let me check your reservation status in our database.

USER: Ok, I will wait.

ASSISTANT: I have not found any reservation under your name in our database.

USER: Anyway, thanks for the information.

ASSISTANT: You are welcome and thank you for reaching us.