You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, We are here to help you. May I know your name?

USER: Myself Nancy Young.

ASSISTANT: Give me a  minute.

USER: Ok, I will wait.

ASSISTANT: We didn't found any reservation by this name.

USER: Thanks for your information.

ASSISTANT: Thank you for reaching us.