You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Kevin Parker here. I want to cancel my recent reservation due to the climate, will you help me?

ASSISTANT: Sure Parker, give me a moment please.

USER: Sure.

ASSISTANT: Sorry Kevin, there is no reservation found on your name.

USER: It's ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your help.