You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Patrick Wilson.

ASSISTANT: OK.

USER: I want to cancel my reservation due to sudden demise of my aunt. Can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Ok, thank you.

ASSISTANT: Please wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found with your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us, have a good day.