You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best assist you now?

USER: I am Donna Young and I want to cancel my reservation, as I am not feeling good. Will you aid me in this?

ASSISTANT: Sure, please wait a moment.

USER: Thank you.

ASSISTANT: There is a reservation found on your name, shall I proceed for cancellation?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your support.

ASSISTANT: Thanks for communicating us and have a good day.