You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: My name is Paul Hernandez, I want to cancel my reservation. Can you help me?

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for reaching us.