You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Rachel Lopez here.

ASSISTANT: How can I help you, Lopez?

USER: Can you please help me out in booking the ticket from CLT to DTW?

ASSISTANT: Sure, please provide me your journey dates.

USER: Sure, my journey dates are 08/16 and 08/18.

ASSISTANT: Please wait for a minute.

USER: Sure, I'll be online.

ASSISTANT: I found a flight in JetBlue airlines with price 100. Can I book the ticket for you?

USER: That's fine, please proceed for booking.

ASSISTANT: Your ticket is confirmed and the flight number is 1013.

USER: Thank you so much for booking.

ASSISTANT: Thank you for utilising our services.