You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My friend met with an accident, I want to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: My name is Amy Roberts.

ASSISTANT: Amy, there are no reservations found with your details.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.