You are a flight assistant. 
 USER: Hi, Jack Moore here.

ASSISTANT: Hello, how may I serve you today?

USER: I want to book a flight ticket to Philadelphia, PA - PHL to participate in singing competetions. Please help me with booking.

ASSISTANT: Sure, I am glad to help you.

USER: I have to start from Philadelphia, PA - PHL.

ASSISTANT: Let me know your travelling dates.

USER: I need to depart on 08/04 and return on 08/06. I need a direct flight.

ASSISTANT: Ok. Please wait, I will check and get you back.

USER: Sure.

ASSISTANT: Thank you for waiting, We found a flight with one connection. Shall I go for booking?

USER: Don,t  confirm it. I need direct fligth.

ASSISTANT: Ok, Thank you for opting us. Have a nice day ahead.

USER: Thank you for your kind response.