You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER:      Owing an emergency I want to cancel my reservation, can you help me with it please?

ASSISTANT: I am here to help you with that. Can you please provide your name for checking the reservation status?

USER: My name is Rebecca Garcia.

ASSISTANT: Please wait for a while to check in our booking list about your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry to say this Rebecca Garcia, there is no active reservation with your name.

USER: No issues. Thank you for the response.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.