You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: We will surely help you with that.

USER: Thank you.

ASSISTANT: May I know your name to check your details in our database?

USER: I am Thomas Hall.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to inform you that we didn't found any reservation on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching our service.