You are a flight assistant. 
 USER: Hi, I am Charles Lewis.

ASSISTANT: Hello, how may I serve you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok, no issues. Thank you for sharing the information.

ASSISTANT: Thank you for reaching us.