You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Eric Martin, want to cancel my recent reservation due to some personal issue. Please help me out with that.

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Thank you and sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation on your name in our data.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.