You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you now?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I am glad to help you with that. May I know your name to check your reservation status?

USER: Elizabeth Mitchell here.

ASSISTANT: Ok, please wait for a while. Sorry, there is no reservation found on your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for reaching us.