You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be at your service?

USER: I want to cancel my recent reservation due to some health issues, can you help me in doing that?

ASSISTANT:  Sure, may I know your good name?

USER: I am Katherine Gonzalez.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for connecting with us.