You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I be of your service?

USER: As I am fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you please help me with that?

ASSISTANT: Sure, We are here to help you. To proceed further, we need your name?

USER: Samuel Phillips is my name.

ASSISTANT: Ok, please hold on.

USER: Sure.

ASSISTANT: We did not find any reservation, with the name Samuel Phillips.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for reaching us with a query.