You are a flight assistant. 
 USER: Hi, I am Amanda Wright.

ASSISTANT: Hello, how may I oblige you today?

USER: Owing an emergence, I want to change my existing reservation. Can you please help me with it?

ASSISTANT: Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thank you for waiting. There is no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for opting us.