You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Kathleen Anderson here. Due to landslide happening at my location, I'm unable to catch the flight. Can you please change my reservation details to some other dates?

ASSISTANT: Sure, I will help you. Kathleen, no reservation has been found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.