You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you please cancel my recent reservation, due to some health issue?

ASSISTANT: Sure, we are perky to help you. Can you please share your good name to proceed further?

USER: Sure, I am Joseph Perez.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for availing us.