You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my reservation as my plan to go for shopping got cancelled. Can you help me?

ASSISTANT: Ok, please can I know your name?

USER: I am Kathleen Lee.

ASSISTANT: Ok, thank you for waiting. There is a reservation on your name and the cancellation is done successfully.

USER: Thanks for your service.

ASSISTANT: My pleasure, thank you for choosing our agency.