You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: Owing for an emergency, I would like to change my flight reservation. Can you please do that for me?

ASSISTANT: Sure, please provide your name to check in my database.

USER: Thank you so much. Myself Kathleen Edwards.

ASSISTANT: We regret to inform that as per your name there is no active reservation found on your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for approaching us.