You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I need your assistance in cancelling the reservation, as my friend met with an accident.

ASSISTANT: Sure, may I know your good name?

USER: The reservation was in the name of Linda Collins.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Fine, thank you.

ASSISTANT: Thank you for reaching us.