You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please cancel my reservation? Because I met with an accident.

ASSISTANT: Sure, I will help you out. Please provide me your name.

USER: My name is Joshua Allen.

ASSISTANT: Sorry Allen, there is no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.