You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand today?

USER: I am Alexander Thomas. I want to cancel my reservation can you help me?

ASSISTANT: Sure, I am here to help you. Please standby, I will check the status and back to you.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name. Can I proceed to cancellation?

USER: Okay, please cancel it.

ASSISTANT: Sure, your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.