You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Due to earthquakes at my visiting location, I want to cancel my trip. Please help me with that.

ASSISTANT: Sure, may I know your name please?

USER: My name is William Thompson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found as per your name to cancel your reservation.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for consulting us.