You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: Please help me out in cancelling my recent reservation.

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Amy Parker is my name.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: That's ok, thank you.

ASSISTANT: Thanks for your approach.