You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: Sure, will you mention your name please?

USER: My name is Betty Roberts.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name.

USER: No problem, thank you.

ASSISTANT: Welcome, have a great day.