You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me to cancel my reservation on the name of Andrew Phillips?

ASSISTANT: Sure, may I know your good name please?

USER: Please check the reservation as I have mentioned above.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: No worries, thank you.

ASSISTANT: Thank you for reaching us.