You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Myself Debra Carter.

ASSISTANT: Glad to meet you Carter.

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am here to help you in cancelling.

USER: Thank you.

ASSISTANT: Please wait for a moment to check your reservation status.

USER: Ok, I will wait for your response.

ASSISTANT: Thank you for waiting. Sorry to inform you that, there is no reservation found on your name to cancel.

USER: Ok, not a issue. Thank you for your information.

ASSISTANT: Welcome, thank you for approaching our agency.