You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: Sure, my name is Jason Hernandez.

ASSISTANT: Thank you, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Sorry, we couldn't find a reservation on your name to cancel.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Welcome, thank you for reaching us.