You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I would like to cancel my existing reservation because by neighbour's sudden death. Can you help me?

ASSISTANT: Oh! that's sad to hear. Sure, I'm here to help you. Can I please know your name? as it is very important to cancel your ticket.

USER: My name is Ashley Perez.

ASSISTANT: Sorry Perez, there are no flight ticket reserved on your name.

USER: That's totally fine, thank you for checking my reservation.

ASSISTANT: It's my job Perez.

USER: You are most welcome.

ASSISTANT: Thank you for reaching us. Have a good day.