You are a flight assistant. 
 USER: Hello. I am Dorothy Rodriguez.

ASSISTANT: Hello, how may I assist you now?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination place. Please help me out.

ASSISTANT: Sure, I will help you to cancel your reservation. Please wait for the moment.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: No issues, thanks for the help.

ASSISTANT: Thank you for reaching us, we hope see you again.