You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you today?

USER: I want to book a flight from Houston to watch live baseball game at PHL. Can you book a flight for me?

ASSISTANT: Sure, may i know your name please?

USER: My name is Amy Wright.

ASSISTANT: Please share your planned travelling dates to proceed further.

USER: I will travel on Jan 19 and return on Jan 21.

ASSISTANT: Do you need a break in between your journey?

USER: I want a connecting flight.

ASSISTANT: Is there any other specifications?

USER: No.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us.