You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Emma Smith here.

ASSISTANT: How can I assist you at this moment?

USER: Can you please find me a direct flight from SEA to JFK?

ASSISTANT: Sure, can you please provide your travelling dates to proceed further?

USER: Sure, my travel dates are 03/09 and 03/11.

ASSISTANT: Emma Smith, there are no flight services available on your request of 0 connection limit.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for contacting us.