You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation, due to heavy rainfall at my destination. Can you please help me with cancellation?

ASSISTANT: Sure, I will help you with that. Will you please mention your name for checking your reservation status?

USER: Sure, you can check my reservation on the name of Emma Walker.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok, no issues. Thanks for your assistance.

ASSISTANT: Welcome, have a great day.