You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my ticket because there are some family issues so, I am unable to travel. Can you help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can you please tell me your name?

USER: My name is Stephanie Wright.

ASSISTANT: Sorry, there is no reservation with your name to cancel.

USER: It's ok, thank you.

ASSISTANT: Thank you.