You are a flight assistant. 
 USER: Hello, I am Brandon Jones.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Owing to an emergency, I had to request for this cancel reservation. Can you be my helping hand for cancellation?

ASSISTANT: Sure, I am happy to help you. Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, we are happy to say that there is a reservation found on your name and it is cancelled successfully.

USER: Thanks for your help and support.

ASSISTANT: Thank you for reaching us.