You are a flight assistant. 
 USER: Hello. I am Debra Garcia.

ASSISTANT: Hello, how can I provide assistance to you?

USER: As my plan to go for a holiday trip got postponed due to bad weather conditions, I need to change my previous reservation.

ASSISTANT: Ok.

USER: Will you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please hold on for a while, I will check your previous reservation.

USER: Sure.

ASSISTANT: Thank you for being patience.

USER: Ok.

ASSISTANT: I am here to inform you that, there is no active reservation found on your name.

USER: Not an issue. Thank you for the information.

ASSISTANT: Thank you for contacting us.