You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Ronald Mitchell.

ASSISTANT: How may I guide you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will help you. Please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Ronald, your reservation has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.