You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What help that I can do for you?

USER: Myself Patrick Garcia. Can you please help me with cancelling my reservation?

ASSISTANT: Sure, please wait for a momernt.

USER: Sure, take your time.

ASSISTANT: When I have checked, there is no reservation found for the user name to cancel it.

USER: Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.

ASSISTANT: It might happen some times, anyways, thank you for reaching us.