You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Yes, can you tell me your name?

USER: Sure, Christine Anderson here.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for contacting us.

USER: Thanks for the response.