You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am planning to book a flight ticket to EWR from PHX, can you please help me out?

ASSISTANT: Sure, may I know your planned travel dates please?

USER: Sure, my trip dates are July 13 and July 15.

ASSISTANT: Would you like to travel in a connecting flight or a direct flight?

USER: I am looking for a flight with 1 connection.

ASSISTANT: Do you have any class preference?

USER: I prefer business class.

ASSISTANT: May I know your good name please?

USER: My name is Joseph Taylor.

ASSISTANT: Sorry, there is no flight available on your requested dates.

USER:  It's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.