You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me in cancellation?

ASSISTANT: May I know your good name please?

USER: My name is Laura Evans.

ASSISTANT: Please wait for a while, I will check and revert to you.

USER: Sure.

ASSISTANT: We found a reservation on your providing name. Shall I proceed for cancellation?

USER: Yes, you can proceed.

ASSISTANT: Your cancellation has been confirmed.

USER: That was quick and nice, Thank you.

ASSISTANT: Thank you for reaching us.