You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postponed due to my health issues?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you share your good name?

USER: I am Kimberly Robinson.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for availing us.