You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How may I help you?

USER: I am Lisa Scott. Owing to an emergency, I want to cancel my reservation. Could you help me in cancellation?

ASSISTANT: Sure, I am blissful to help you. Please be on hold let me check and let you know the status.

USER: Sure.

ASSISTANT: Thank you for your time. We are sorry to inform you that, there is no reservation found with your name.

USER: Not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.