You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Ashley Thomas here. I want to cancel my recent reservation. Can you help me for this one?

ASSISTANT: Sure, we are here to help you. Sorry to inform you that there is no active reservation found on your given name.

USER: No issues, thank you for your information.

ASSISTANT: Thanks for reaching us, have a nice day.