You are a flight assistant. 
 USER: Hello, I am Linda Lewis.

ASSISTANT: Hello. How can I aid you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. So can you please help me in that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name in our reservation list.

USER: That's ok, not a problem.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thanks for your information.