You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: Sure, my name is Debra Baker.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT:  Debra Baker, I found an active reservation on your name in our database and I cancelled it successfully.

USER: Thank you for your time.

ASSISTANT: Thank you for reaching us  Debra Baker.