You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: I need you to cancel my recent booking please help me.

ASSISTANT: Sure, I can do that for you.

USER: Thank you.

ASSISTANT: Can you please let me know on what name it was reserved formerly?

USER: On my name, Nancy Smith.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name in the data base.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for choosing us.