You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Would it be possible to change my reservation, which I have done with my name?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name in our database.

USER: My name is Timothy Wright.

ASSISTANT: Timothy Wright, please allow me a moment.

USER:     Ok.

ASSISTANT: Sorry Timothy Wright, I got a result by fetching your name in reservation changing panel that is " No reservation Found for this user". Its means that the reservation is in inactive mood.

USER:     That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.