You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my recent reservation which was reserved to attended a event, but it was cancelled.

ASSISTANT: Ok.

USER: Could you please help me with the cancellation which was reserved by name Scott Thomas?

ASSISTANT: Sure, I will help you. Please, wait a moment.

USER: Ok.

ASSISTANT: Thanks for your time. We did not find any reservation on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for approaching us.