You are a flight assistant. 
 USER: Hello, I am Carolyn Taylor.

ASSISTANT: Hello. How may I abet you today?

USER: Due to an emergency, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: I regret that there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching our agency.