You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I would like to cancel my recent reservation because my health condition was not good, can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: I am Elizabeth Martin.

ASSISTANT: Please wait for a while, I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Thank you for your time, No reservation was found on your good name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us.