You are a flight assistant. 
 USER: Hi. I am Laura Rodriguez.

ASSISTANT: Hello. How may I help you?

USER: I had planned to go on a vacation, but it was cancelled.Can you cancel my recent reservation?

ASSISTANT: Sure, I would be happy to help you. Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: I am sorry to say that there is no reservation found on your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Welcome.