You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can you please provide your name to check the reservation status?

USER: My name is Nancy Scott.

ASSISTANT: Please, wait for a while.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, I have not found any reservation on your name to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for approaching us.