You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to change my recent reservation due to heavy snow fall from couple of days. Can you help me with changing my reservation?

ASSISTANT: Sure, may I know your name?

USER: Emily Gonzalez is my name.

ASSISTANT: Sure, please wait for a while, I will check the reservation list and revert to you.

USER: Sure.

ASSISTANT: we are sorry to inform you that, there is no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us. Have a good day.

USER: Thanks for your service.