You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hi,. How can I help you?

USER: I need to cancel my recent reservation due to some personal reason. Can you cancel my reservation?

ASSISTANT: OK,may I know your good name?

USER: Thomas Hill is my name.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Sorry to say no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thanks for your information.