You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Deborah Edwards here.

ASSISTANT: How can I assist you?

USER: I want to cancel my ticket due to hailstorm in my place.

ASSISTANT: Ok, I will help you in cancellation. Please, standby.

USER: Sure.

ASSISTANT: Thank you for waiting, I did not find any reservation on your name to cancel.

USER: No problem, thank you.

ASSISTANT: Thank you for approaching us.