You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Rachel Scott.

ASSISTANT: How may I help you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I can help you to cancel your recent ticket. Can you please give me a minute?

USER: Ok.

ASSISTANT: I have found your previous reservation and successfully cancelled your ticket.

USER: Thank you for the help.

ASSISTANT: You are welcome. Thank you for approaching us.