You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Susan Johnson. I want to cancel my reservation, due to heavy rainfall in New York, can you help me?

ASSISTANT: How can I help you Susan? Sure, I will help you. Please wait.

USER: Thank you.

ASSISTANT: Sorry Susan, there is no reservation by your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.