You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Emma Hall, I want to cancel my recent reservation due to bad weather condition.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: No problem, thank you for your quick response.

ASSISTANT: Thank you for reaching us.