You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I wan to cancel my recent reservation due to my health issue, so can you please help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Shirley Wright.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.