You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Can you please tell me your name?

USER: My reservation was done under the name Matthew Gonzalez.

ASSISTANT: Matthew, please wait. Let me check your reservation status.

USER: Sure, take your time.

ASSISTANT: Matthew, I have not found any reservation by your name in our database.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us and have a nice day.