You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Stephanie Carter.

ASSISTANT: How can I support you Carter?

USER: I was fallen sick due to bad weather here in my area, so I would like to cancel my recent reservation. Can you help me out?

ASSISTANT: Please wait, let me check.

USER: Ok.

ASSISTANT: Sorry to say, I do not found any reservation by your name in our database.

USER: That's fine. Thank you for your help.

ASSISTANT: It's my pleasure, have a good day.