You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Richard Harris.

ASSISTANT: How can I aid you?

USER: I have planned to visit Lake Merritt at Oakland, could you please help me with booking a flight ticket from EWR to OAK?

ASSISTANT: Sure, help me with the dates.

USER: I would like to take off on 05/11 and return on 05/13.

ASSISTANT: There is a flight with number 1012 in airline Frontier. Can I book it?

USER: Please proceed with the booking if the connection limit is 1.

ASSISTANT: The fare is 100 with 1 connection. Your ticket is booked, happy journey.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.