You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation today due to my busy schedule, can you please help me?

ASSISTANT: Sure, may I know your name to check the previous reservation?

USER: Sure, my name is Brenda Scott.

ASSISTANT: Ok, give me  a minute. Sorry, there is no reservation found under your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.