You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: I want to cancel my recent reservation due to heavy rain, can you please help me with this?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Can you please share your good name with us to check in the reservation list?

USER: My name is Debra Nelson.

ASSISTANT: Please be on hold. I will check and revert you.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found on your name in our database to cancel it.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.