You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to change my existing reservation, due to some health issue. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: Ok, my name is Shirley Turner.

ASSISTANT: Wait a while, kindly.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.

USER: Not a problem, anyway thank you for the information.

ASSISTANT: Thank you for reaching us.