You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service today?

USER:  Owing to an emergency, I want to change my reservation. Can you please help me with that?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: James Scott here.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Ok.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal to make changes further.

USER: Thank you.

ASSISTANT: Thank you for reaching us.