You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I render you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, It's our privilege to help you. May I know your name to cancel your ticket?

USER: Sure, my name is Jeffrey Thomas.

ASSISTANT: Thomas, please give me a moment to check your ticket status.

USER: Ok.

ASSISTANT: We found your reservation and cancelled it.

USER: Thank you.

ASSISTANT: Thank you for contacting us.