You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What guidance do you need from our agency?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am glad to help you. Can you please let me know your full name?

USER: Thank you. Please check my reservation with my name Edward Hernandez.

ASSISTANT: Sorry to inform you, there is no reservation found with your name in our portal to cancel the ticket.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: Most welcome. Thank you for reaching us.

USER: Most welcome.