You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Due to some issues I planned to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you, on which name the reservation is done?

USER: Please check the reservation details on Joseph Wilson.

ASSISTANT: Wilson, please hold on for a moment to check your reservation status.

USER: Ok.

ASSISTANT: Wilson, I did not find any reservation with your name in my database.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: It's my pleasure.