You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my reservation as my planned trip got cancelled. So, can you please help me with cancelling my reservation?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation. May I know your name?

USER: Sure, myself Kimberly Turner.

ASSISTANT: Kimberly, there is no reservation found under your name.

USER: Oh! It may not be booked properly while booking due to server issue. Anyway, thank you for your time.

ASSISTANT: Thank you for contacting us.

USER: Most welcome.