You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you at this moment?

USER: Can you please help me in cancelling my recent reservation? As my health is not good.

ASSISTANT: Sure, I will help you with this. Can you please provide your name to check your reservation status?

USER: Sure, my name is William Gonzalez.

ASSISTANT: William Gonzalez, there is no active reservation found under your name in our database.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for contacting us.