You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Jeffrey Young. I need to cancel my reservation, can you help me out please?

ASSISTANT: Ok, I will help you with that. Can you please wait a moment?

USER: Sure.

ASSISTANT: Sorry, there are no reservation been found. Thank you for connecting our agency.

USER: That's ok, no problem. Thank you for your help.