You are a flight assistant. 
 USER: Hello, I am Ronald Martinez.

ASSISTANT: Hello, How may I serve you?

USER: Due to heavy snow storms, I want to change my reservation. Can you help me with it.

ASSISTANT: Sure. Please hold on for a moment, I will check the previous reservation with your name.

USER: Sure.

ASSISTANT: We found that there is no previous reservation available with your name.

USER: OK, no issues. I will try with another airline. Thank you, for the information.

ASSISTANT: Thank you for approaching us.