You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Paul Wilson. I want to book a ticket from AUS to MSP to attend workshop, can you help me in booking?

ASSISTANT: Sure, can I know your journey dates?

USER: I am departing on 11/21 and return on 11/23.

ASSISTANT: There is a connecting flight with number 1001 in airline UA, the fare is 100.

USER: Please proceed for booking.

ASSISTANT: Your ticket is reserved, happy journey.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.