You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, may I know your name please?

USER: Sure, myself Emma Nelson.

ASSISTANT: Ok, please wait.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Emma, there is no active reservation found under your name in our records.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Most welcome.