You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Here Laura Wright. I want to cancel my reservation because my brother engagement is cancelled.

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Sure, take your own time.

ASSISTANT: Laura Wright, there is no active reservation found under your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for contacting us.