You are a flight assistant. 
 USER: Hi. I am Ryan Wright.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my  recent reservation due to sudden change in my trip. Can you help me?

ASSISTANT: Ok, please wait a while.

USER: Ok.

ASSISTANT: Thank you for your time. Unfortunately there is no reservation found by your name.

USER: No issue. Thank you for your help.

ASSISTANT: Thank you for picking us.