You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I give assistance to you?

USER: I want to cancel my reservation, please help me with it.

ASSISTANT: May I know your name?

USER: Reservation was done by the name Cynthia Campbell.

ASSISTANT: Ok, please wait for a minute.

USER: Ok.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: We will credit your money to your account.

USER: Ok.

ASSISTANT: Thank you for contacting our agency.