You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: May I know your good name please?

USER: I am Patrick Gonzalez.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: There is no reservation found with your given name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for opting us.