You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Patrick Jackson, I want to cancel my recent reservation due to bad weather condition.

ASSISTANT: Sure, I will help you to cancel your reservation. Please hold on a moment.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.