You are a flight assistant. 
 USER: Hi. Kathleen Jones here.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?

ASSISTANT: Yes, I can help you. Sorry to inform you that there is no reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for consulting us.