You are a flight assistant. 
 USER: Hello, I am Eric Wright.

ASSISTANT: Hello Eric Wright, how may I aid you today from my end?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?

ASSISTANT: Eric Wright, I am here to help you out. Please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Eric Wright, there is no active reservation on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.