You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I am Michelle Wright, can you cancel my recent reservation?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Sure, get back with the proper information.

ASSISTANT: Michelle Wright, there is no active reservation found under your name in our database.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for contacting us.