You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am planning to go to Austin Zoo with my friends, So can you reserve a flight ticket from IAH on 01/20?

ASSISTANT: Yes, sure. Could you tell me your destination details?

USER: Sure, I need to reach the airport AUS.

ASSISTANT: Would you like to book your return ticket also?

USER: Yes, I need a return ticket also on 01/22.

ASSISTANT: Ok. There is a direct flight for you in AA ailine. Can I proceed this?

USER: I am not comfortable to travel with direct flight, can you please check the flight with connection 1?

ASSISTANT: Sorry, but there is no flight for 1 connection. May I know your name?

USER: It's ok, don't book the ticket. My name is Jonathan Clark.

ASSISTANT: Ok. Nice to meet you, Jonathan. If any flight is available then from our agency you get a message for flight availability.

USER: Thank you so much.

ASSISTANT: Welcome.