You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kathleen Wilson.

ASSISTANT: Wilson, how can I help you today?

USER: I am planning to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you with cancelling. please hold on for a moment to check your reservation status.

USER: Sure.

ASSISTANT: Wilson, I did not find any reservation with your name.

USER: It's fine. Anyway, thank you for your help.

ASSISTANT: My pleasure, thank you for utilising our services.