You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment.

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure may I know your good name please?

USER: Sure, Richard Thompson here.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.