You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I do for you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me out?

ASSISTANT: Sure, we will help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Shirley Miller is my name.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation was found on your name in our database.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us.