You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, l will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: I am Donna Miller.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your good name to cancel.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.