You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I want to do some changes in my existing reservation. Can you help me for that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Kathleen Lopez.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for visiting us, we hope see you again.

USER: Welcome.