You are a flight assistant. 
 USER: Hi. I am Kimberly Davis.

ASSISTANT: Hello, how can I provide assistance to you?

USER: My cricket match got postponed due to heavy rainfall, can you please cancel my ticket?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, we are sorry to say that no reservation was found in our database on your name.

USER: Ok, no problem.

ASSISTANT: Thanks for your kind approach.

USER: Thanks for your information.