You are a flight assistant. 
 USER: Hi. Jacob Baker here.

ASSISTANT: Hello, how can I help you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, I am here to assist you.

USER: Ok.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it is cancelled successfully.

USER: Thanks for your help.

ASSISTANT: Thank you for choosing us.