You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you in cancellation. On what name your previous ticket has been reserved?

USER: Check the reservation under the name of Kathleen Moore.

ASSISTANT: Just hold on a moment, let me check your reservation and revert to you.

USER: Sure.

ASSISTANT: Thank you for staying online. We are sorry to say that there is no reservation found with your given name in our records.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for communicating with us.