You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you at this moment?

USER: Will you help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: Patricia Moore here.

ASSISTANT: We found a recent reservation on your name can I cancel it?

USER: Yes, please proceed.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.