You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my reservation due to sudden demise of my Great Grandfather, so please help me to cancel.

ASSISTANT: Sure. To proceed further, we need your name.

USER: Sure, my name is Andrew Scott.

ASSISTANT: Thank you for providing your name. Please give me a minute.

USER: Sure, take your own time.

ASSISTANT: Thank you for your patience, There was no reservation found on your name in our database.

USER: No issues, thanks for your information.

ASSISTANT: Thank you for availing us.