You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I want to cancel my recent reservation due to on going tornado at my source point. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Jason Wright.

ASSISTANT: I found an active reservation on your name. Can I proceed with it?

USER: Please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your response.

ASSISTANT: Thank you for reaching us.