You are a flight assistant. 
 USER: Hello, I am Pamela Lopez.

ASSISTANT: Hello, how may I help you?

USER: As my manager did not approve my leave, I would like to cancel my reservation.

ASSISTANT: I will check your details. Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no ticket showing on your given name to cancel.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us. Have a nice day.

USER: Welcome.