You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: I would like to cancel my reservation due to some health issues. Can you please help me out?

ASSISTANT: I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, myself Eric Young.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Ok, no issues. Thank you for checking out.

ASSISTANT: Thank you for contacting us, have a nice day.