You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am happy to help you with that. Can I have your  good name please?

USER: My name is Ruth Thomas.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will wait.

ASSISTANT: Ok Ruth Thomas, your  reservation has found and cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for choosing us, have a  good day.