You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my reservation, because I have another important meetings on those dates so can you please cancel my reservation?

ASSISTANT: Ok, can you please mention your name for further processing?

USER: Sure, my name is Shirley Anderson.

ASSISTANT: Please hold on for a moment.

USER: Ok.

ASSISTANT: Sorry Shirley, there is no reservation found as per your name to cancel your reservation.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Do you want any other help from me?

USER: Nothing.

ASSISTANT: Thank you for reaching us.