You are a flight assistant. 
 USER: Hi. Angela Hernandez here.

ASSISTANT: Hello, How can I aid you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Not a problem. Thank you.

ASSISTANT: Thank you.