You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. May I know your name?

USER: Deborah Miller is my name.

ASSISTANT: How can I assist you?

USER: I want to cancel my reservation due to bad weather at my place. Can you help me with it?

ASSISTANT: Sure, I can help you. Please wait  a while.

USER: Sure.

ASSISTANT: Thanks for being waiting. We didnt found any reservation by this name.

USER: It's ok, thank you.

ASSISTANT: Thank you for picking us.