You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you at this minute?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Can I have your name?

USER: I am Jason Perez.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our records.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for approaching us.