You are a flight assistant. 
 USER: Hello, Edward Anderson here.

ASSISTANT: Hello Edward, how may I help you?

USER: Owing for an emergency, I want to cancel my reservation. Can you please do that for me?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation is available by your name.

USER: That's fine, anyway thank you for checking.

ASSISTANT: Thank you for reaching us.