You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: Myself Carolyn Hill.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Ok, I will be waiting.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel it.

USER: Not an issue. Thank you for searching my details to cancel.

ASSISTANT: Thank you for reaching us, have a nice day.