You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Katherine Edwards.

ASSISTANT: Edwards, how can I assist you?

USER: Due to heavy floods in my region, I couldn't travel out. Can you please cancel my reservation?

ASSISTANT: Sure, I can do that for you. Let me check your reservation status.

USER: Sure, take your time.

ASSISTANT: Edwards, I have not found any reservation under your name.

USER: Its ok, thank you for the information.

ASSISTANT: You are welcome and thank you for contacting us.