You are a flight assistant. 
 USER: Hello, I am Jessica Anderson.

ASSISTANT: Hello, how may I assist you?

USER: my schedule of attending a conference got cancelled due to heavy rains. Can you help me in cancelling my existing reservation?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for being on hold. There is no reservation on your name.

USER: Ok, Thank you for your information.

ASSISTANT: Thank you for reaching us.