You are a flight assistant. 
 USER: Hi. Emily Moore here.

ASSISTANT: Hello, how may I help you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry Emily, there is no active reservation found with your name in our records.

USER: Not a problem. Thank you.

ASSISTANT: Emily, we have again tried and we found your reservation. Shall I cancel it now?

USER: Sure.

ASSISTANT: Ok, your ticket is cancelled it. Thank you for approaching us.