You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Could you do me a favour in cancelling my recent reservation?

ASSISTANT: Sure, can I know your name?

USER: My name is Cynthia Robinson.

ASSISTANT: Cynthia, please wait for sometime. I will check your reservation status and get back to you.

USER: Ok, take your time.

ASSISTANT: Sorry Cynthia, I have not found any reservation by your name in our website.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you very much for contacting us.