You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My final exam dates are postponed, can you please help me for changing the existing reservation?

ASSISTANT: Please wait a while, may I know your name please?

USER: Sure, my name is Emily Carter.

ASSISTANT: As per your request there is no reservation on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.