You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: Owing to an emergency, I want to change my existing reservation.

ASSISTANT: Sure, I'll try to help you in changing an existing reservation. I need some basic information to check your ticket details, can you please tell me your full name?

USER: Sure, Jonathan Hill here.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT: Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for approaching us.