You are a flight assistant. 
 USER: Hello, I am Rachel Smith.

ASSISTANT: Hello, How can I help you?

USER: Due, to technical issues. I want to cancel my reservation.

ASSISTANT: Ok, Please wait a moment.

USER: OK.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: OK, thank you, for the information.

ASSISTANT: Thank you, Have a good day.