You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: As my meeting got postponed with my client, can you please help me in cancelling my existing reservation?

ASSISTANT: Sure, I am happy to help you. Can I have your good name?

USER: I am Stephanie Carter.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.