You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Matthew Collins.

ASSISTANT: How may I aid you at this moment?

USER: There is a case going on in the court which is related to my land, so I am unable to travel on that time due to last day hearing of the case. Can you please help me in cancelling my flight ticket?

ASSISTANT: Sure, I am gleeful to aid you with the ticket cancellation process.

USER: That's great to hear from your side, I am happy with that one.

ASSISTANT: I need some time to check your ticket status. Can I put the conversation on hold for a minute?

USER: Sure, take your time in checking and let me know the information regarding the ticket cancellation.

ASSISTANT: Ok Matthew Collins, I have found more number of reservations on the name which you have mentioned. So, can you please provide me the exact date when you have reserved your flight ticket?

USER: I did not remember the exact date but I will provide you the month which is in the middle of February. Can you please check with this?

ASSISTANT: Ok, I have checked with your information and I have found your reservation. Can I proceed with the ticket cancellation or would you like to change your opinion?

USER: That's good, you can proceed with ticket cancellation.

ASSISTANT: For cancelling your reservation, we are charging some amount and the remaining amount will be credited to your account. Is it ok for you?

USER: Yes, I am ok with your terms and conditions. Please go ahead with ticket cancellation.

ASSISTANT: I have successfully cancelled your ticket reservation and the amount will be refunded to you with in two working dates.

USER: I appreciate your quick response in cancelling my ticket, thank you so much for your kind service.

ASSISTANT: Ok, if the remaining amount is not credited to your registered account, then you can check the refund status on our website or you can reach us at any time. So, that we can help you out.

USER: Sure, I will wait for 2 to 3 business days. If the amount is not credited to my account, I will get back to you.

ASSISTANT: Ok, thank you for employing our services to your requirements. Hope our service had satisfied you.

USER: You are most welcome.