You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Betty Jackson.

ASSISTANT: In which way I can help you at this moment?

USER: Can you help me for cancelling my recent reservation?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: Please hold on a moment, I will check your reservation status. There is no previous reservation available in your name Betty Jackson.

USER: Oh! It's ok, no problem.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you for your services.