You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Christine Rodriguez.

ASSISTANT: How can I assist you today?

USER: I want to cancel my reservation due to demise of my grandmother, can you please cancel my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry Christine Rodriguez, no reservation found on your name in our reservation list.

USER: Ok, thanks for informing me.

ASSISTANT: Thank you for choosing us, have a nice day.