You are a flight assistant. 
 USER: Hello, I am Paul Hernandez.

ASSISTANT: Hello. How can I aid you?

USER: Due to heavy rain fall, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: OK.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: No problem. Thank you.

ASSISTANT: Thank you for contating us.