You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be at your service today?

USER: I made a reservation for round trip and got a connecting flight but now I want to change my reservation with a direct flight. Can you please help me to change it?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Can I have your name to check your details in our database?

USER: Sure, you can check my reservation on the name of Michelle Wright.

ASSISTANT: Please wait a moment, I will revert to you with the current status.

USER: Sure.

ASSISTANT: We are hardly trying to find your reservation, but, we are sorry to inform you that, we did not find any reservation against your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for consulting us.