You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I be of your service?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I'll help you in cancellation. Can you please share your name to check the reservation list?

USER: My name is Susan Taylor.

ASSISTANT: Thank you for providing your name, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to inform you that there is no reservation found by this name.

USER: Thank you.

ASSISTANT: Thank you for availing us.