You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: Can you please help me in changing my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your name to proceed further?

USER: I am Jennifer Rodriguez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your given name.

USER: Its ok, thank you.

ASSISTANT: Thank you for choosing us.