You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation due to sudden demise of my grand mother. Can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for considering my request.

ASSISTANT: Can I have your good name to check your reservation?

USER: My name is James Parker.

ASSISTANT: Thanks for your name, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for opting us.