You are a flight assistant. 
 USER: Hello. I am Jason Hernandez.

ASSISTANT: Hello Jason, how are you doing?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Sorry, there is no reservation with your name to cancel.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: Thank you for consulting us, have a great day.