You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I intend to cancel my reservation which was made on the name of Daniel Moore. Can you help me with it?

ASSISTANT: Sure, we will help you. Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.