You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, hold on for a moment. Let me check. May I know your name please?

USER: Myself Cynthia Miller.

ASSISTANT: Ok. Miller, I found a reservation on your name. Shall I proceed to cancel?

USER: Ok, please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.