You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I render you today?

USER: I need to cancel my reservation due to heavy rains at my destination, can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Let me know your name to check your reservation?

USER: Please check the reservation on the name of Raymond Gonzalez.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: OK, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.