You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Raymond Jones here. I would like to cancel my reservation due to heavy cyclone in my location. Can you help me?

ASSISTANT: Sure, please give me a minute.

USER: Ok, take your time.

ASSISTANT: Jones, there is no reservation found with your details.

USER: Not an issue, thank you for helping me.

ASSISTANT: Thank you for choosing us.