You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to change my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, may I know your good name?

USER: Thank you. Myself Emma Wright.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thank you for reaching us.