You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you for today?

USER: I am planning to change my reservation to another destination, so can you help me to change my reservation?

ASSISTANT: Sure, I will help you with that. Can you please provide your name to check the active reservation?

USER: Sure, my name is Lisa Mitchell.

ASSISTANT: I regret to say this Lisa, there are no active reservation with your name to change.

USER: No issues, thank you for your time.

ASSISTANT: You are most welcome, thank you for reaching out here.