You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I support you today?

USER: I have planned to visit Dallas due to heavy snowfall, I want to cancel my recent reservation. Can you help me out in cancellation of my ticket?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Pamela Anderson.

ASSISTANT: Please wait for couple of minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your good name in our records.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.