You are a flight assistant. 
 USER: Hello, I am James Lopez.

ASSISTANT: Hello, how may I assist you?

USER: I want to do some changes in my existing reservation. Can you help me?

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: Sorry Lopez, there are no flights reserved on your given name.

USER: No issues, it may be cancelled by my friends. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a safe day.

USER: You are welcome.