You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance you are excepting from our agency?

USER: I want you to help me in cancelling my previous reservation. Can you assist me?

ASSISTANT: Sure, we will help you with your query.

USER: Thank you for accepting my request. Actually, my examination got cancelled by the university due to some issues. So, I would like to cancel my reservation.

ASSISTANT: On whose name did you made the reservation? So that I can search for the status of the reservation.

USER: I made the reservation reservation with the name Gregory Phillips.

ASSISTANT: Please give me a minute.

USER: Sure, take your time.

ASSISTANT: Phillips, no reservation has been found on your name in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.