You are a flight assistant. 
 USER: Hello. Jason Jones here.

ASSISTANT: Hello. How shall I oblige you for the day?

USER: Due to an emergency, I need to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure, I am perky to help you. Thanks for your time. Sorry, there was no reservation on your name to cancel.

USER: Not an issue, thank you.

ASSISTANT: Thank you for availing us, have a good day.