You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of assistance that you are expecting from our travel agency?

USER: Actually I have planned for the trip to New York for a get together party but one of my friend is not ready to attend the party because she have to attend for her final examination. So, we decided to cancel the trip for now. Now I want to cancel my recent ticket. Can you please assist me in cancelling the ticket?

ASSISTANT: Sure, we can provide you such type of service but you will be refunded with half of the money which you have paid at the time of booking. If you are ok with this I will go ahead and check your active reservation.

USER: Yes, I am ok with this. Please go ahead and check whether my ticket is active or not.

ASSISTANT: Ok, could you please provide me your name on which you have done your previous reservation?

USER: Sure, I have booked my ticket with the name Andrew Carter. So, please check with that.

ASSISTANT: Sorry for the trouble, there is no reservation found on your name in our database. May be your ticket might not booked properly.

USER: Oh! It is sad to hear from our end. I think my friend had already cancelled.

ASSISTANT: Thank you for consulting us. Hope you have a nice day.

USER: Anyways thanks a lot for spending your time for checking my ticket status.

ASSISTANT: Not a problem, it's my responsibility. Hope you visit us again.