You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you for today?

USER: My name is Emma Edwards. I want to cancel my reservation due to heavy rainfall.

ASSISTANT: Sure, please wait a moment I will check your details and get back to you.

USER: Sure.

ASSISTANT: Sorry, I regret to say that there is no reservation found on your name.

USER: No problem, thanks for your service.

ASSISTANT: Thank you for choosing us, have a nice day.