You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Shirley Baker. Due to bad weather conditions, I would like to cancel my recent reservation. Can you please help me with that?

ASSISTANT: Sure, hold on a minute.

USER: Sure.

ASSISTANT: We found your reservation and it has been cancelled successfully.

USER: Thank you so much for your help.

ASSISTANT: Thank you for availing us.