You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know your name?

USER: Kimberly Young.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you so much.