You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I need to change my existing reservation. Can you please help with that?

ASSISTANT: Your good name please.

USER: I am Paul Walker.

ASSISTANT: I found a reservation your details please.

USER: Ok. My new journey dates are from 09/09 to 09/11. I need a direct flight from BOS to EWR.

ASSISTANT: Your flight details, flight number: 1029, airline Spirit with directflight. Shall I proceed with the booking?

USER: Yes, please.

ASSISTANT: Your ticked is booked.

USER: Thank you.

ASSISTANT: Thank you for reaching us.