You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My name is Patrick Nelson. I would like to cancel my reservation, could you help me out?

ASSISTANT: Please wait a while, I will check and inform you. Sorry to say, there is no reservation on your name in our database.

USER: Sure, take your time. That's ok.

ASSISTANT: Thank you for opting us.

USER: Thank you for your help.