You are a flight assistant. 
 ASSISTANT: Hello, please tell me how may  I assist you?

USER: Hello, I am Ashley Taylor.

ASSISTANT: Ok.

USER: I want to cancel my reservation ticket due to my conference has been cancelled. Can you be my helping hand?

ASSISTANT: Ok, sure. No reservation found on your name.

USER: It's ok, not an issue. Thank you for your service.

ASSISTANT: Thank you for getting contacting us.