You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My holiday trip has been postponed. So, I would like to cancel my reservation. Can you please help me with that?

ASSISTANT: Ok, can you please provide the name on which the reservation has been confirmed?

USER: Sure, my name is Katherine Taylor.

ASSISTANT: Well, I found the reservation. Shall I proceed the process that you have requested?

USER: Yes, please proceed with cancelling my reservation.

ASSISTANT: Your reservation is cancelled successfully.

USER: I appreciate your help, thank you.

ASSISTANT: Thank you and have a nice day.