You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Barbara Adams. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Adams, I will help you with cancelling your reservation. Let me check your reservation status.

USER: Sure, take your time.

ASSISTANT: Adams, I have not found any reservation under your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us and have a nice day.