You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation due to some issues which was made on the name of Shirley Martinez. Can you help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: It's ok, than you for the information.

ASSISTANT: Thank you for reaching us.