You are a flight assistant. 
 USER: Hello, my name is Shirley Carter.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my reservation due to bad weather condition.

ASSISTANT: Sure, wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, sorry to say that, no reservation was found with your name.

USER: No problem, thanks for your help.

ASSISTANT: Thanks for connecting with us.