You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: The live event has been postponed at New York, for this I want to change my reservation.

ASSISTANT: Ok.

USER: Will you amend me in this?

ASSISTANT: Sure, please provide your name to check for the previous reservation.

USER: Myself Stephanie Turner.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: Sorry, we did not find any reservation on your name.

USER: Not a problem. Thank you for aiding me.

ASSISTANT: Thank you for approaching us.