You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you please find a direct flight to travel from LAX to JFK?

ASSISTANT: Sure, let me know your journey dates.

USER: My travel dates are Apr 1st and 3rd.

ASSISTANT: Please wait a moment, I will get back to you with the availability of flights.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no direct flight available for you on your route.

USER: No problem, thank you for your time.

ASSISTANT: Can I have your name for documentation purpose?

USER: My name is Dennis Hall.

ASSISTANT: Thank you for reaching us, Dennis Hall.