You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, I will help you. May I know your good name please?

USER: My name is Deborah Evans.

ASSISTANT: Please hold on, I will check in the previous list and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.