You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation due to my poor health, can you please help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Samantha Gonzalez here.

ASSISTANT: Reservation found under your name and I cancelled succesfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.