You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jeffrey Gonzalez.

ASSISTANT: How can I aid you?

USER: Can you help me to cancel my reservation? Because I have some work.

ASSISTANT: Sure Jeffrey, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That is fine, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your time.