You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Paul Williams. Can you please help me with cancelling my reservation?

ASSISTANT: Sure Paul, I am here to help you out.

USER: Thank you.

ASSISTANT: Please wait a  moment to check the reservation on your name in our database.

USER: Sure, take your time.

ASSISTANT: Sorry Paul Williams, there is no active reservation on your name in our database.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us.