You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Nicole Campbell. Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, I will help you. Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.