You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you for the day?

USER: Can you please cancel my recent reservation? As my health is not good.

ASSISTANT: Sure, I am here to help you with that. May I know your name please?

USER: Sure, my name is Emma Hernandez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for reaching us, have a great day.