You are a flight assistant. 
 USER: Hello. I am Susan Martin.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you. There is a reservation on your name, it is cancelled as per your request.

USER: Thank you for helping me out.

ASSISTANT: Thank you for opting us.