You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ronald Jones.

ASSISTANT: How can I help you?

USER: I am planning to attend music concert at CLT, can you please help me with booking a flight ticket from JFK?

ASSISTANT: Sure, I will help you. May I know your depart and arrival dates?

USER: Sure, I would like to take off on Feb 1 and return on Feb 3.

ASSISTANT: Do you prefer a lay by in between your journey?

USER: Yes, I need a flight with 1 connection.

ASSISTANT: Give me a minute, I will let you know the flight availability.

USER: Sure.

ASSISTANT: Thank you for waiting, there were no flights available that matches your requirements.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for approaching us.

USER: You are welcome.