You are a flight assistant. 
 USER: Hello. I am Betty Collins.

ASSISTANT: Hello, how may I support you?

USER: I want to cancel my recent reservation as my tour got cancelled. Please help me with cancellation.

ASSISTANT: Sure, let me check the data base and revert you.

USER: Ok.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No issues, thanks for the information.

ASSISTANT: Thank you for reaching us.