You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,.

USER: I am Michelle Jones.

ASSISTANT: How may I help you?

USER: Due to bad weather, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time. Sorry, we did not find any reservation in your name.

USER: Ok, no issue. Thanks for your information.

ASSISTANT: Thank you for your approach.