You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name to proceed further?

USER: Myself Ronald Hernandez.

ASSISTANT: Ok, please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.