You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Sarah Gonzalez here.

ASSISTANT: What can I do for you Sarah?

USER: Due to the heavy rain fall, I want to cancel my recent reservation.

ASSISTANT: Sure Sarah, please give me a moment. Sorry to inform you that there is no reservation found on your name.

USER: That's ok.

ASSISTANT: Thank you for approaching us, have a good day.

USER: Thank you for your support.