You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Ok, please provide me your name on which the ticket is booked to cancel.

USER: Sure, Sharon Scott is my name.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Ok, thank you for waiting. Sorry as per the reservation records there is no ticket found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for choosing our agency.