You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: My tour to Lake Harriet has been postponed, due to some technical issues.

ASSISTANT: Ok.

USER: For this, can you aid me in changing my reservation with the name of Ryan Gonzalez?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting.

USER: Fine.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: Not a issue. Thank you for your kind information.

ASSISTANT: Thank you for connecting with us.