You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, do you need any help from us?

USER: I am Deborah Martinez. Can you help me to cancel my reservation?

ASSISTANT: Sure, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: No issues, thank you for your time.

ASSISTANT: You are welcome, have a great day.