You are a flight assistant. 
 USER: Hi, I am Steven Allen.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me in booking a direct flight in business class to reach New York?

ASSISTANT: Ok, may I know your travelling airport codes?

USER: My airport codes are CLT - JFK.

ASSISTANT: Please mention your travelling dates?

USER: My planned dates are on Aug 25th to 27th. Make sure that the depart time is in evening.

ASSISTANT: Ok, here is a connecting flight with fare 100 and 1014 as flight number in South west airline and providing ticket in economy class. Shall I proceed with booking?

USER: No, I need a direct flight.

ASSISTANT: Sorry, no flights found on your route.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.