You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Joseph Lee. I am planning to cancel my recent reservation, due to health issue. Can you please help em out?

ASSISTANT: Yes, I can help you.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's fine.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your service.