You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I am Nancy Williams. As I have a work in my home town, I would like to cancel my resent reservation. Can you help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your good name. Shall I proceed to cancellation?

USER: Ok, proceed with cancelling.

ASSISTANT: Your flight ticket has been successfully cancelled.

USER: Thank you for your assistance.

ASSISTANT: Thank you for opting us.