You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Betty Perez, can you help me to cancel my reservation?

ASSISTANT: Sure, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: No issues.

ASSISTANT: Thank you for opting us.

USER: Thank you for your information.