You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me to cancel my reservation due to heavy rainfall at my destination location?

ASSISTANT: Sure, can I know your name?

USER: Lisa Harris here.

ASSISTANT: Please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.