You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, May I know your name?

USER: My name is Matthew Edwards.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for opting us.