You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My name is Patricia Jones, can you please help me in making my reservation from BOS to PHX?

ASSISTANT: Sure, I will help you out. May I know your travelling dates please?

USER: Sure, my trip dates are from 03/28 to 03/30.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there are no flights found.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.