You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you at this moment?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: I am Carolyn Rodriguez.

ASSISTANT: Carolyn Rodriguez, I have found your reservation and cancelled it successfully.

USER: Thanks for the help.

ASSISTANT: Thank you for utilising our service.