You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation, as my exams got postponed. Can you please help me out with it?

ASSISTANT: Sure, I am glad to help you. May I know your name to check your reservation status?

USER: Thank you, myself Sharon Miller.

ASSISTANT: Ok, please be on hold.

USER: Ok, sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, not a problem. Anyways, thank you.

ASSISTANT: Thank you for reaching us.