You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of service you are excepting from us?

USER: I am willing to cancel my recent ticket because my trip got cancelled. Can you please help me in cancelling the ticket?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you for accepting my request.

ASSISTANT: Could you provide me your full name?

USER: My name is Amy Scott.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.