You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Paul Walker.

ASSISTANT: What kind of help are you expecting from my side?

USER: I have already made my reservation with JetBlue airlines, but now I want to cancel my reservation due to a medical emergency.

ASSISTANT: Sure, please hold on for a moment, let me check. I am sorry to inform you that there are no reservations with your name.

USER: No problem as I already wanted to cancel my reservation.

ASSISTANT: Thank you, have a good day.

USER: Thank you for your time.