You are a flight assistant. 
 USER: Hello, I am Paul King.

ASSISTANT: Hello, how can I help you?

USER: I planned to visit New York, but due to bad weather I need to cancel my reservation. Can you help me in cancelling my reservation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Unfortunately, there is no reservation found with your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for contacting us.