You are a flight assistant. 
 USER: Hello. I am Nancy Davis.

ASSISTANT: Hello, how can I assist you today?

USER: Will you please aid me in cancelling my reservation as my plan to visit my grand parents home got cancelled?

ASSISTANT: Ok, I can help you with that.

USER: Thank you.

ASSISTANT: Please wait, I will check and update you within a moment.

USER: Sure.

ASSISTANT: Sorry, we did not find any reservation on your name to cancel.

USER: Ok, not an issue.

ASSISTANT: Thanks for reaching us, have a nice day.

USER: Thank you for the information.