You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: Melissa Hill here.

ASSISTANT: Nice to meet you Hill.

USER: I want to cancel my reservation as my Civil project is cancelled.

ASSISTANT: Ok, please hold on for a moment.

USER: Ok.

ASSISTANT: Sorry to say this Hill, there are no flight ticket under your name.

USER: It's ok. Thank you for helping me.

ASSISTANT: Do you have any other requirements?

USER: No thanks.

ASSISTANT: Thank you for reaching us.