You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me to cancel my reservation?

ASSISTANT: Sure, to check the active reservation please provide your good name/.

USER: I am Betty Edwards.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for your response.

ASSISTANT: Thank you.