You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: My husband and I are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling the ticket?

ASSISTANT: Sad to hear that, I will help you in cancelling. May I know your name?

USER: Thank you for accepting me request. I am Jacob White.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: It's ok, not an issue.

ASSISTANT: Thank you for opting us.

USER: Anyways thank you.