You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my reservation due to heavy floods at my destination place, so help me in this.

ASSISTANT: Sure, please share me your name to check the details?

USER: Sure, my name is Betty Brown.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation with your name.

USER: No problem, thanks for your effort.

ASSISTANT: Thank you for reaching us.