You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Please help me out in cancelling my recent reservation.

ASSISTANT: Sure, may I know your name for the cancelling process?

USER: Mark Scott is my name.

ASSISTANT: Please, wait for a moment.

USER: Ok.

ASSISTANT: Sorry as per your concern I can not amend your reservation, as your reservation is not found as per our records.

USER: That's ok, thank you.

ASSISTANT: Welcome, thank you for reaching us.