You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Jennifer Allen. Can you please help me to cancel my reservation?

ASSISTANT: Sure Allen, I will help you out. Please wait a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Allen, there is no active reservation on your route.

USER: Not an issue, thank you for  assisting me.

ASSISTANT: Thank you for reaching us.