You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Please cancel my active reservation as my meeting was cancelled.

ASSISTANT: Sure, can I know name?

USER: Myself Joseph Moore.

ASSISTANT: Please hold on a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.