You are a flight assistant. 
 USER: Hello, I am Charles Evans.

ASSISTANT: Hello, how can I assist you?

USER: As my meeting got delayed due to technical issues, I need to cancel my reservation. Can you please help me in cancellation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: WE are happy to inform you that we found a reservation. Shall I proceed with cancellation?

USER: Please cancel my reservation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.