You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, how can I render you today?

USER: I am Justin Parker.

ASSISTANT: Ok.

USER: I am planning to change my existing reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.