You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to Global agency.

USER: I would like to cancel my reservation, as my boss gave me promotion I have to cancel my holiday trip.

ASSISTANT: Congratulations. May I know your name to cancel your reservation?

USER: My name is Stephanie Carter.

ASSISTANT: Sorry Carter, we could not find a reservation by your name.

USER: No problem with it, thanks for checking.

ASSISTANT: Thank you for choosing Global agency.

USER: You are welcome.