You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Paul Miller here.

ASSISTANT: How can I help you at this moment?

USER: Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Ok, take your time.

ASSISTANT: Paul Miller, there is no active reservation found under your name in our database.

USER: It's fine, not an issue. Thank you for your help.

ASSISTANT: Thank you for contacting us.