You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I would like to change my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, may I know you name to check for the previous reservation?

USER: My reservation was done under the name Steven Taylor.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name in our data base.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.