You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you?

USER: Due to bad weather I got high fever so, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Amy Anderson.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found in your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for choosing us.