You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my reservation made on the name Ronald Jones as I am hospitalised and can’t travel. Can you help me with the cancellation process?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your valuable time. We did not find any reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for contacting us.