You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, May I know what kind of service you are looking for?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: Carol Baker.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Ok.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Thank you for your information.

ASSISTANT: Thanks for approaching us, wish you a nice day.