You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER:  I am Kevin Wilson want to cancel my reservation due to heavy snow storm.

ASSISTANT: Ok.

USER:  Can you help me in cancelling?

ASSISTANT: Sure, please hold for a while.

USER: Ok.

ASSISTANT: Your reservation is found and cancelled your ticket.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us. Have a great day.