You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I am Stephanie Mitchell. Actually, I got admitted in a hospital due to some health issues. So I prefer not to travel, could you help me in cancelling my reservation?

ASSISTANT: Ok, please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found under your name to cancel it.

USER: No issues, thank you for your information.

ASSISTANT: Thanks for choosing us, have a nice day.