You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: As my plan to watch a movie at orpheum theater got postponed, can you help me with cancelling my reservation please?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Please mention your name to check your previous reservation.

USER: My name is Matthew Jackson.

ASSISTANT: Can you give me a moment?

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: That's ok.

ASSISTANT: Welcome, have a nice day.

USER: Thank you.