You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Shirley Evans.

ASSISTANT: How can I assist you today?

USER: Can you please help me in cancelling my recent reservation as my exams got cancelled?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok.

ASSISTANT: Shirley Evans, there is no reservation found under your name.

USER: Ok, no problem. Thank you.

ASSISTANT: You are welcome. Thank you for contacting us.