You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me to cancel my reservation due to heavy rains at my destination place?

ASSISTANT: Sure, I am here to help you with cancellation.

USER: Thank you.

ASSISTANT: In whose name, your reservation has been done before?

USER: Sure, I am Rebecca Moore.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Sorry to say that, there was no reservation found on your name to cancel it.

USER: No issues, thank you.

ASSISTANT: Thank you for choosing us.