You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Susan Perez.

ASSISTANT: How can I assist you?

USER: I just wast to cancel my recent reservation, as my parents are not allowing to travel with my friends on my birthday. Can you please help me?

ASSISTANT: Sure, I will help you with this. Susan Perez, there are no active reservation found under your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for contacting us.