You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to shortage of holidays my trip has been been cancelled. Can you please cancel my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: Amy Martin is my name.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Unfortunately there is no flight on your details.

USER: Ok, no issue. Thanks for your response.

ASSISTANT: Than you so much for choosing us.