You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you aid me to change my reservation due to emergency?

ASSISTANT: Sure, can you please provide me your name to check the reservation?

USER: Kenneth Parker here.

ASSISTANT: Sorry, there is no reservation with your given name.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.