You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Will you help me to make a reservation from MSP to LAX?

ASSISTANT: Sure, may I know your trip dates?

USER: I want to travel on Jan 14 and Jan 16.

ASSISTANT: Are you okay with a connecting flight?

USER: No, I need a direct flight.

ASSISTANT: Any other requirements to be met?

USER: No.

ASSISTANT: May I know your name?

USER: I am Emily Scott.

ASSISTANT: Ok, please allow me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting Emily Scott, there are no flights available matching your credentials.

USER: Ok, not an issue. Thank you for notifying me.

ASSISTANT: Thank you for opting us.