You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to change my existing reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, may I know your name to check the reservation?

USER: Sure, I am Stephen Perez.

ASSISTANT: Sorry, there is no reservation with your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.