You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am James Baker. I need to change my existing reservation, Can you please help me with that?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Sure.

ASSISTANT: No reservation found on your name in my database.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thanks for your information.