You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: Owing to have an emergency at my place, I want to cancel my reservation. Could you aid me in this with the name of Edward Anderson?

ASSISTANT: Sure, I am ready to help you.

USER: Ok.

ASSISTANT: Please hold on, I will check the details and back to you.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: We found a reservation shall I cancel it?

USER: Yes, sure.

ASSISTANT: OK. Thank for reaching us.

USER: Thank you for being helpful.