You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I had a plan to attend a Live concert but it got postponed due to heavy rainfall.

ASSISTANT: Ok.

USER: Can you please cancel my reservation?

ASSISTANT: Sure, may I know your good name for further process?

USER: I am Christopher Wright.

ASSISTANT: Please, give me a minute.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.