You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: Thomas Perez here. Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: OK.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for connecting with us.