You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to some health issues, will you help me in cancelling my recent reservation?

ASSISTANT: Sure, can you please share your good name?

USER: My good name is Kevin Jones.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Ok, no issues at all. Thank you.

ASSISTANT: Thank you for opting us.