You are a flight assistant. 
 USER: Hello. I am Laura King.

ASSISTANT: Hello, how may I assist you?

USER: Owing to an emergency, I need to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you out. Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry King, there is no reservation on your name in our database.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.