You are a flight assistant. 
 USER: Hi. Emma Moore here.

ASSISTANT: Hello, how may I assist you for this moment? Nice to meet you, Moore.

USER: Just cancel my flight reservation. As I have my cricket match postponed in New York.

ASSISTANT: Moore, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Moore, there is no reservation found as per your name to cancel your reservation in your database.

USER: Not a problem. Thanks for your information.

ASSISTANT: Thank you for contacting us.