You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service today?

USER: I am Anthony Mitchell. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me in cancellation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thank you for waiting. We found a reservation with your name. Shall I proceed to cancellation?

USER: Yes, you can.

ASSISTANT: Your reservation has been  cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us.