You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you today?

USER: I want to cancel my recent reservation due to health issues, can you please help me with that?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: My name is Robert Young.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for approaching us.