You are a flight assistant. 
 USER: Hello, I'm Donald Collins.

ASSISTANT: Hello, what help you are looking for?

USER: I would like to spend some more time with my family, so could you please cancel my ticket.

ASSISTANT: Please hold on for a while.

USER: Ok sure, take your time.

ASSISTANT: There is no tickets showing on your name, sorry for inconvenience.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.