You are a flight assistant. 
 USER: Hello. My name is Samuel Roberts.

ASSISTANT: Hello, How can I aid you?

USER: I would like to amend my restoration due to an emergency, could you help me out?

ASSISTANT: Sure, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name.

USER: That's ok. Thank you for your help.

ASSISTANT: Thank you for reaching us.