You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best I can support you?

USER: I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you please cancel my recent reservation?

ASSISTANT: Sure, we are ecstatic to help you. Can I have your name to track your details?

USER: Sure, I am Cynthia Taylor.

ASSISTANT: Thanks for your name, please wait.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it is cancelled successfully.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for choosing us.