You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I need you to book a flight ticket from JFK to AUS. Please help me.

ASSISTANT: May I know your trip dates?

USER: November 9 and 11 are my planned travelling dates.

ASSISTANT: Do you prefer any specifications?

USER: Yes, I need a break in my journey.

ASSISTANT: Southwest airlines is providing a connecting flight in economy class.

USER: Ok.

ASSISTANT: Shall I proceed?

USER: Please proceed.

ASSISTANT: May I know your name?

USER: My name is Karen Green.

ASSISTANT: Your booking is done.

USER: Great! Thank you.

ASSISTANT: Thank you.

USER: You are welcome.