You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kimberly Evans.

ASSISTANT: Evans, how may I aid you?

USER: I want to travel from MSP to ORD. Can you book a flight ticket for me?

ASSISTANT: Sure, I can book your ticket. May I know your travel dates?

USER: I want to fly in the flight on 05/20 and 05/22.

ASSISTANT: Please give me a moment to check for available flights.

USER: I am looking for a direct flight.

ASSISTANT: Sorry, no direct flight is available on your route.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for choosing us.