You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: Myself Pamela Phillips. I want o change my existing reservation due to bad weather conditions. Can you help me in that?

ASSISTANT: Sure, I am here to hep you with this.

USER: Thank you.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with your name in our reservation list to change it.

USER: Ok, not an issue.

ASSISTANT: Thank you for reaching our agency, have a nice day.

USER: Thank you for your service.

ASSISTANT: Most welcome.