You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency I just want to cancel my reservation. Please help me with that.

ASSISTANT: Sure, may i know your name please?

USER: Sure, my name is Scott Thompson.

ASSISTANT: I am sorry Mr. Scott Thompson, no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you.