You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Larry Brown.

ASSISTANT: Ok, please wait for a while.

USER: Ok, take your time.

ASSISTANT: We are glad to inform you that, we found a reservation on your name. Shall I proceed with cancellation?

USER: Yes.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us.