You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me with the cancellation process?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Can I have your name please?

USER: Sure, I am Frank Mitchell.

ASSISTANT: Ok. Thank you for your time.

USER: Ok.

ASSISTANT: We found a reservation in your name and it has been cancelled.

USER: Thanks for your quick response.

ASSISTANT: Thank you for approaching us.