You are a flight assistant. 
 USER: Hello, I am Samuel Phillips.

ASSISTANT: Hello, How can I be of your assistance?

USER: My football match has been cancelled. So I need to cancel my reservation. Can you please help me in cancelling?

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for your patience, after checking with list, your name is not in reservation list to cancel.

USER: No problem, Thanks for your service.

ASSISTANT: Thanks for opting us.