You are a flight assistant. 
 USER: Hello, I am Brandon Anderson.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Could you please reserve me a flight ticket from Austin, TX - AUS to reach Oakland, CA - OAK?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: May I know, when you are planning to start your journey?

USER: I wish to start on  07/23.

ASSISTANT: Do you need a lay by in between your journey?

USER: I need a single connection.

ASSISTANT: Kindly, share your return date of trip to proceed further.

USER: I intend to return on 07/25.

ASSISTANT: Please wait for a while, I will check the availability of flights and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time, there is a direct flight available with your requirements having fare 200. Shall I proceed to book?

USER: Please proceed, as I need a direct flight now owing to an emergency.

ASSISTANT: Ok, your reservation has been processed in Southwest airline, flight number 1019.

USER: Thank you for your assistance.

ASSISTANT: Thank you for availing us.