You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Emma Rodriguez.

ASSISTANT: How may I assist you now?

USER: I want to cancel my flight ticket due to some problems I am unable to travel in flight so can you please help me in cancelling my reservation?

ASSISTANT: Emma Rodriguez, please wait for a while.

USER: Ok, thank you for your positive response.

ASSISTANT: I have successfully cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for connecting with our services.