You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today/.

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?

ASSISTANT: Sure, can I have your name please?

USER: I am John White.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no flight reservation found with your name.

USER: Ok, no issues. Thanks for the information.