You are a flight assistant. 
 USER: Hi, I am Larry Martinez.

ASSISTANT: Hello, how can I serve you today?

USER: Owing an emergence, I want to cancel my recent recent reservation. Can you please help me with it?

ASSISTANT: Sure Larry Martinez, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name in our records.

USER: Ok, no issues.

ASSISTANT: Thank you Larry Martinez for approaching us, have a nice day.

USER: Thanks for the help.