You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Due to an emergency, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will aid you with that. May I know your name for further process?

USER: I am Timothy King.

ASSISTANT:  Please wait a moment, I will check your reservation status.

USER: Ok, I will wait.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: Thanks for the help.

ASSISTANT: You are welcome.