You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Joseph Phillips.

ASSISTANT: Ok.

USER: I am planning to start a new call center office at Chicago IL-ORD, help me in booking my flight ticket from Charlotte NC-CLT.

ASSISTANT: Sure, could you please provide me your travelling dates?

USER: My travelling dates will be 04/15 to 04/17.

ASSISTANT: Do you want connecting flight?

USER: I need a connecting flight.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a JetBlue airline, flight number: 1002, price: 100 with one connection.

USER: Please proceed.

ASSISTANT: Your flight ticket has been reserved.

USER: Thank you.

ASSISTANT: Thank you, have a good day.