You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jason Hernandez here.

ASSISTANT: How may I help you out?

USER: Can you please help me out in cancelling my recent reservation? As my health is not in a good condition to do journeys right now.

ASSISTANT: Sure, I will help you in cancelling the ticket. Sorry, there are no reservations found in our database.

USER: That. That's fine, thank you for searching.

ASSISTANT: Thank you for choosing us.