You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Will you please help me with cancelling my reservation? As my planned event got cancelled.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, myself Linda Allen.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: That's ok, thank you for your time.

ASSISTANT: Thank you.

USER: Most welcome.