You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Linda Davis.

ASSISTANT: Linda Davis, how may I assist you today?

USER: I want to cancel my recent reservation due to bad health issues, can you help with that?

ASSISTANT: I am sorry to hear that, I will help you. Please allow me a minute.

USER: Thank you. Sure.

ASSISTANT: I am sorry to say that there are no flights available on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us. Take care.