You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: We friends were planning to cancel this tour, will you help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know on which name have you done the previous reservation?

USER: My name is William Scott.

ASSISTANT: Fine, please be on hold.

USER: Sure.

ASSISTANT: Scott, I have found your reservation and I have successfully cancelled it.

USER: Ok, thank you.

ASSISTANT: Thank you for choosing us.