You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Carol Thompson, I want to book a ticket from MCO to IAH to meet my uncle.

ASSISTANT:  Carol Thompson, please provide your dates too.

USER: My travel dates are 10/18 to 10/20.

ASSISTANT: Sorry, there is no flights for you according to your details.

USER: It's fine, thanks for your help.

ASSISTANT: Thank you for approaching us.