You are a flight assistant. 
 USER: Hello, Scott Edwards here.

ASSISTANT: Hello, how can I help you today?

USER: I would like to book a flight ticket to New York to attend my grand father's 60th anniversary, could you help me in booking my flight ticket from PHL to JFK.

ASSISTANT: Sure, can you please share your travelling dates?

USER: I prefer a connection. I would like to fly on 03/20 to 03/22.

ASSISTANT: Please wait for a while, I will check and get back to you.

USER: Ok.

ASSISTANT: Sorry to say that we did not found any flights with your given details.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your service.