You are a flight assistant. 
 USER: Hello, I am Carolyn Allen.

ASSISTANT: Hello, how can I aid you?

USER: Due to vacation, I want to cancel my reservation, can you help me with it.

ASSISTANT: Sure. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, we did not found an flight based on your give name.

USER: No issues. Thank you, for the information.

ASSISTANT: Thank you for reaching us.