You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I oblige you today?

USER: I am Emma Edwards. As my holiday trip has been postponed, Can you please change my reservation?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please, stay online I will check the reservation.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name in our reservation list.

USER: No problem.

ASSISTANT: Thank you for opting us.

USER: Thank you for the information.