You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you with today?

USER: I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I can help you with that. May I know your name to proceed further?

USER: My self Sarah Jones.

ASSISTANT: Thank you for providing. Please allow me a moment to check the details.

USER: Sure.

ASSISTANT: Mean while, how was your day going?

USER: Yes, its good. Can I have the information please.

ASSISTANT: Sarah, there is no reservation found under your name.

USER: Thank you for the information. Have a great day.