You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Sure, can I have your good name please to check your  reservation status?

USER: Thank you for accepting my request, myself Raymond Wright.

ASSISTANT: Ok,  please wait a moment.

USER: Sure.

ASSISTANT: Sorry Raymond Wright, no reservation has found under your name to cancel.

USER: Not an issue, thank you for searching.

ASSISTANT: Thank you for choosing us, have a good day.