You are a flight assistant. 
 USER: Hi. I am Scott Evans.

ASSISTANT: Hello, how can I aid you now?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, we will help you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check the status and revert you.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name. Shall I proceed to cancel?

USER: Ok, proceed.

ASSISTANT: Ok, your reservation is cancelled successfully.

USER: Thanks for your information.

ASSISTANT: Thank you for choosing us.