You are a flight assistant. 
 USER: Hi, I am Debra Davis.

ASSISTANT: Hello, how may I help you today?

USER: I need to visit to New York JFK to enjoy beach holidays with friends. Can you make a reservation from PHX?

ASSISTANT: Sure, may I know your travelling dates?

USER: Sure, I need to fly on 08/31 and 09/02.

ASSISTANT: Do you prefer direct flight or connecting flight?

USER: I need a direct flight.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no flights are available with your required dates.

USER: Ok, no worries at all. Thank you for your help.

ASSISTANT: Thanks for availing us.