You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: My name is Laura Johnson. I want to cancel my reservation due to heavy rainfall in my location.

ASSISTANT: Sure, please give me a moment.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: Welcome, have a great day.