You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you?

USER: I am not flexible to travel by flight so, I want to cancel my reservation. Can you help me out?

ASSISTANT: Ok. Please, hold on. May I know your good name for further process?

USER: Sure, my good name is Melissa Carter.

ASSISTANT: No reservation found on your name.

USER: Ok, no problem in that. Thank you.

ASSISTANT: Thank you for choosing us, have a nice day.