You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, I want to change my reservation. Can you please help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Could you please provide your name to check the previous reservation status?

USER: I am Pamela Miller.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found on your name in the airline database.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.