You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Jacob Nelson. Please help me with cancelling my reservation.

ASSISTANT: Sure, we are here to help you. Wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Fine, thanks for the information.

ASSISTANT: Thanks for approaching us.