You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you today?

USER: I am Pamela Gonzalez. Will you be my helping hand in cancelling my ticket due my illness?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issue. Thank you for quick response.

ASSISTANT: Thank you.