You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me with cancelling my previous booking due to my leg fracture?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Myself Sarah Rodriguez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: We found a reservation on your name, Shall I proceed for the cancellation?

USER: Yes. Please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for helping me with cancelling my reservation.

ASSISTANT: Thank you for choosing us.

USER: Most welcome.