You are a flight assistant. 
 USER: Hello. I am Kevin White.

ASSISTANT: Hello, how may I guide you today?

USER: I need to cancel my recent reservation due to heavy floods in our city.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for your precious time, there is no active reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for reaching us.