You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you today?

USER: Will you please assist me in cancel my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Jonathan Thomas.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry to say, that there is no active reservation found as per your name to cancel it.

USER: Ok, thank you.

ASSISTANT: You are welcome.