You are a flight assistant. 
 USER: Hi. I am Jacob KIng.

ASSISTANT: Hello, how may I aid you today?

USER: My planned a trip for vacation to Atlanta, to participate in snow boarding tournament. But due to heavy snowfall the tournament is cancelled. Can you help me in my cancellation?

ASSISTANT: Sure, we are euphoric to help you.

USER: Ok.

ASSISTANT: Please wait for a while, I will check the reservation list and revert to you.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Not an issue. Thank you for your service.

ASSISTANT: Thank you for choosing us. Have a good day.