You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: I am Brenda Wright.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: No problem, thanks for checking.

ASSISTANT: Thanks for contacting us.