You are a flight assistant. 
 USER: Hello, I am Stephanie Carter.

ASSISTANT: Hello, how can I assist you?

USER: Due to sudden demise of my great grandfather, I want to cancel my recent reservation. Can you assist me for cancellation?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry there is no reservation found in your name.

USER: Ok, no issue. Thanks for your help and support.

ASSISTANT: Thanks for choosing us.