You are a flight assistant. 
 USER: Hello, I am Frank Moore.

ASSISTANT: Hello, how can I assist you?

USER: As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me out in cancelling my recent reservation?

ASSISTANT: Sure, Please give me a minute.

USER: OK.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: OK, no problem. Thank you for the response.

ASSISTANT: Have a good day.