You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, may I know your good name?

USER: Laura Hall here.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok. Thank you.

ASSISTANT: Thank you for opting us.