You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with cancellation process. May I know your name for checking your previous booking?

USER: My reservation was done under the name Patricia Miller.

ASSISTANT: Thank you for being on hold, I have checked and there is no reservation obtained on your name in our back end to cancel it.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are most welcome and thank you for reaching us.