You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?

ASSISTANT: Sure, please allow me a moment to check for your previous reservation status. Please provide me the name.

USER: I am Rachel Young.

ASSISTANT: There is no active reservation have been found under your name in our database to cancel it.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.