You are a flight assistant. 
 USER: Hello. I am Anna Jones.

ASSISTANT: Hello, how can I help you Jones?

USER: I am frustrated with your agency, so I just want to cancel my reservation.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: No issue, thank you for checking.

ASSISTANT: Thank you for opting us.