You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I support you?

USER: I want to cancel my recent reservation in the name of Thomas Carter. Can you help me in this?

ASSISTANT: Sure, I will help you. Please be on hold.

USER: Sure.

ASSISTANT: Sorry to inform you that, we did not find any reservation in your name to cancel.

USER: Not a problem, thank you.

ASSISTANT: Thanks for choosing us.