You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Michelle Anderson. Can you please book a flight ticket from OAK to IAH?

ASSISTANT: Sure, I am happy to help you. Could you please tell me your travel dates?

USER: Sure, I need to travel on dates of 12/01 and 12/03.

ASSISTANT: Anderson, there is a direct flight available in Southwest airlines. Are you comfortable with this flight?

USER: No, I need connection 1 so check once again with that.

ASSISTANT: Sorry Anderson, there is no flight available with single connection.

USER: Oh! It is sad to hear. Anyway, thank you for your time.

ASSISTANT: You are welcome and thank you for choosing us.

USER: Most welcome.