You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation. Can you help me for that one?

ASSISTANT: Sure, may I know your name please?

USER: Sure, Ronald Rodriguez here.

ASSISTANT: Sorry to say, there is no active reservation found in your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for opting us.