You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hi.

USER: I am Betty Parker.

ASSISTANT: How can I help you Betty Parker?

USER: My musical show at Austin live music crawl has been postponed. Help me in changing my reservation.

ASSISTANT: Ya sure. Just give me a moment.

USER: Sure.

ASSISTANT: Sorry for the information, we couldn't find any reservation on your name.

USER: Not an issue, thanks for the help.

ASSISTANT: Thank you for reaching ours.