You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can you please share your name?

USER: My name is Shirley Nelson.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.