You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Paul Young.

ASSISTANT: Paul, may I know what kind of service are you looking from our agency?

USER: I am looking for your help in cancelling my reservation as my father met with an accident. Can you please do that for me?

ASSISTANT: Yes, we do provide cancellation service also. Please be online while I'll check your reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting Paul, I have found your reservation in our database. Shall I cancel it for sure?

USER: Yes, please cancel my reservation.

ASSISTANT: Well, I have successfully cancelled your reservation.

USER: Thank you so much for helping me.

ASSISTANT: You are most welcome, thank you for choosing our service to help you. Have a great day.