You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you now?

USER: Can you please cancel my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: I am Brandon Phillips. Please check my reservation with that name.

ASSISTANT: Ok Brandon, please wait a moment to check your reservation status.

USER: Ok, sure.

ASSISTANT: Sorry Brandon Phillips, no reservation has found under your name to cancel.

USER: Thank you for checking.

ASSISTANT: Thank you for choosing us, have a great day.