You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May  I know your name please?

USER: My name is Dorothy Young.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us, have  a nice day.