You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Johnson.

ASSISTANT: How can I assist you, Virginia?

USER: Owing to an urgency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your own time.

ASSISTANT: Virginia, I found your reservation and cancelled it successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for contacting us.