You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you now?

USER:  I am Linda Rodriguez. I want to cancel my reservation owing an emergency. Can you please help me with it?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found with your name to cancel.

USER: Thank you for your response.

ASSISTANT: Thank you for availing us.