You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: I would like to cancel my recent ticket which is booked in the last week. Can you please help me to cancel the ticket?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Thank you for accepting my request. My name is George Rodriguez.

ASSISTANT: Ok, please wait for a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: It's ok, I think the ticket is not confirmed properly. Thank you so much for your valuable time.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.