You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I best oblige you today?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Stephanie Moore.

ASSISTANT: Please wait for sometime to examine the reservation list.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found on your name in our database.

USER: Thanks.

ASSISTANT: Thank you for opting us.