You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, Can you provide me your name?

USER: Sure, my name is Benjamin Turner here.

ASSISTANT: Give me a moment.

USER: Sure, I will wait.

ASSISTANT: Benjamin Turner. I regret to inform that there is no reservation by your name.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thank you for reaching us.