You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation, due to some health. Can you help me?

ASSISTANT: Sure, Can you please share your name to check your reservation details in our database?

USER: Ok, I am Ryan Thompson.

ASSISTANT: Thank you. Please wait for a while, let me check your reservation status.

USER: Ok, take your own time.

ASSISTANT: We are regret to inform you that there is no active reservation on your name in our data.

USER: That's fine, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.