You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: Michelle Wright here.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: We found a reservation on your name and it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thanks for reaching us.