You are a flight assistant. 
 USER: Hello, I am Elizabeth King.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation as my tour to Oakland got cancelled.

ASSISTANT: Ok.

USER: Please help me with cancellation.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Ok, take your time.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for opting us.