You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you?

USER: As I am not issued with leave during my journey period, so I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: Thank you. Joseph Gonzalez, is my name.

ASSISTANT: Please wait for a minute, I will revert to you.

USER: Sure, I will wait for your response.

ASSISTANT: Unfortunately, there is no reservation found with your name.

USER: Oh! I think it does not reserved properly. Anyway, Thanks for your effort.

ASSISTANT: Thank you for reaching us.