You are a flight assistant. 
 USER: Hello, I am Gary Phillips.

ASSISTANT: Hello, how may I help you?

USER: Can you please book a ticket from New York, NY - EWR?

ASSISTANT: Ok, may I know your destination?

USER: My destination airport code is Charlotte, NC - CLT.

ASSISTANT: On which dates are you going to travel?

USER: My scheduled dates are on 06/17 and 06/19.

ASSISTANT: Please hold on a minute. We found a flight on Southwest airline, flight number 1000.

USER: Ok, please proceed.

ASSISTANT: Ok, your ticket has been booked.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching our agency.