You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is James Phillips.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: On your request, we have cancelled your reservation successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.