You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, can I have your name please?

USER: Yes, I am Emily Anderson.

ASSISTANT: Ok, please hold on a moment.

USER: Sure, I will.

ASSISTANT: Thanks for holding on, there is no active reservation on your given name.

USER: Ok, not an problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.