You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how could I support you at this moment?

USER: Due to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I am happy to help you. To check with your recent reservation status, I need your good name please?

USER: I am Timothy Roberts.

ASSISTANT: Ok, give me a minute.

USER: Sure.

ASSISTANT: Thank you for your patience, There is no recent reservation found in our data base.

USER: No problem, Thank you.

ASSISTANT: Thank you for approaching us for the cancellation.