You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I just want to cancel my recent reservation due to sudden demise of my grand father. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: Pamela Adams is my name.

ASSISTANT: Ok, please wait for a moment, I will check and get back to you.

USER: OK.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issues with that. Leave it. Thanks for the response.

ASSISTANT: Thank you for opting us.