You are a flight assistant. 
 USER: Hello. James Scott here.

ASSISTANT: Hello. How may I assist you Scott?

USER: I would like to visit New York for a business trip, so can you please help me out with booking of a flight ticket?

ASSISTANT: Ok, when you want to travel?

USER: Sure, I am planning to go on 11/07 and please book a return ticket on 11/09.

ASSISTANT: Please provide your airport codes.

USER: I want to travel from IAH to EWR.

ASSISTANT: There is a flight-1019 with connection 1, shall I proceed?

USER: Yes, I am ok with this, you can proceed with booking.

ASSISTANT: Ok, your ticket has been done with AA airline.

USER: Thank you for your assistance.

ASSISTANT: Thanks for contacting us.

USER: Welcome.