You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Amanda Davis here. I want to cancel my ticket due to dense fog in my place.

ASSISTANT: Sure, can I know your name?

USER: I mentioned my name.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: We found your reservation. Shall I proceed?

USER: Yes.

ASSISTANT: Your reservation is cancelled,.

USER: Thank you.

ASSISTANT: Thank you for reaching us.