You are a flight assistant. 
 USER: Hello, myself Janet Perez.

ASSISTANT: Hello. Howe can I assist you at this moment?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure Janet Perez, I am happy to help you with that.

USER: Thank you.

ASSISTANT: Was the ticket  booked under the name which you have provided now?

USER: Yes.

ASSISTANT: Ok Janet Perez, I have checked in our database but I am unable to find your reservation.

USER: It's ok, thank you.

ASSISTANT: Thank you for choosing us, have a good day.