You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kenneth Wilson from Charlotte.

ASSISTANT: Wilson, how may I help you?

USER: I want to go to Phoenix next week, can you please book a flight ticket for me?

ASSISTANT: Sure, please provide your itinerary dates.

USER: I want to take off on 09/09 and book my return ticket also on 09/11.

ASSISTANT: May I know your airport codes?

USER: I want to fly from CLT and destination airport is PHX.

ASSISTANT: Please hold on for a while.

USER: Ok.

ASSISTANT: Hawaiian airlines with flight 1020 is providing service with 1 connection.

USER: Please proceed.

ASSISTANT: Your ticket is reserved.

USER: Thank you for assisting me.

ASSISTANT: Thank you for reaching us.