You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, may I know your name please?

USER: I am Donna Campbell.

ASSISTANT: Wait a moment.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.