You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I have to cancel my flight  ticket booking due to some office work, can you please cancel my flight ticket booking?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation?

USER: My name is Betty Young.

ASSISTANT: Please be on hold to check.

USER: Sure.

ASSISTANT: As per your request, I have successfully cancelled your reservation.

USER: Thank you for your help in cancelling my flight ticket.

ASSISTANT: Thank you for reaching us, have a great day.