You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can I have your name please to check your reservation status?

USER: My name is Christine Carter.

ASSISTANT: Ok Carter, please be on hold for a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Congrats Christine Carter, your reservation has found. Do you really want to cancel or anything changes in that?

USER: Yes, please cancel my reservation.

ASSISTANT: Ok Christine Carter, as per request I have cancelled successfully. Hope for your fast recovery from health issues.

USER: Thank you for your assistance.

ASSISTANT: Most welcome. Thank you for choosing our agency.