You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to change my reservation, can you help me with that?

ASSISTANT: Sure, I am here to aid you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Sure, Andrew Scott here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, No reservation was found on your given name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for opting us.