You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, may I know your name to check your reservation from our database?

USER: My name is Shirley Turner.

ASSISTANT: Thank you for sharing your name. Please allow me 2-3 minutes while I check with the reservation status.

USER: Ok, take your time.

ASSISTANT: We regret to inform that there is no active reservation found under your name to cancel.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for opting us.