You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Due to some personal issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Michelle Hill.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure, take your time.

ASSISTANT: There is a reservation found under your name, shall I proceed to cancel it?

USER: Ok, please proceed.

ASSISTANT: Ok, your reservation has been cancelled successfully.

USER: Thank you for your assistance.

ASSISTANT: You are welcome.