You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your assistance to you?

USER: My appointment with my manager has been cancelled. Can you please cancel my recent reservation?

ASSISTANT: Sure, we will assist you with cancellation. Please hold on, I will check and revert to you with present status. To proceed for cancellation, may I now your name?

USER: I am Thomas Thompson.

ASSISTANT: Ok, Thomas Thompson. There is no reservation found on the name of Thomas Thompson.

USER: Ok, no issue. Thanks for your response.

ASSISTANT: Thank you for opting us.