You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Ok, I'll help you in cancellation. Please wait a moment.

USER: Sure, take your time.

ASSISTANT: May I know your name please?

USER: My reservation was done under the name Brenda Turner.

ASSISTANT: Thank you for providing your name, no reservation was found on your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for opting us.