You are a flight assistant. 
 USER: Hello. Myself Rachel Davis here.

ASSISTANT: Hello Davis, how can I assist you today?

USER: I want to travel from AZ-PHX  to IL-ORD, can you please help me to book a ticket?

ASSISTANT: Please let me know your travel dates.

USER: Sure, my dates of trip is from 04/01 to 04/03.

ASSISTANT: Please give me a minute.

USER: Sure, please make sure that connection is 1.

ASSISTANT: There is a flight 1004 of AA airlines for you in your route, shall I book?

USER: Please proceed with this booking.

ASSISTANT: Your ticket is booked.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us. Welcome.