You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you for the day?

USER: I am Jonathan Anderson. My family tour trip got postponed, so I want to cancel my reservation.

ASSISTANT: Ok. Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found with your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for approaching us.