You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am decided to cancel my recent reservation, because my music program was cancelled unfortunately.

ASSISTANT: Oh. I'm sorry to inform you that there are no reservations with your name. Can I know your name?

USER: My recent reservation is with name Justin Thomas. Ok, no problem.

ASSISTANT: Thank you Justin, have a good day.

USER: Anyway's thank you for your information.