You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Ok, I am here to help you with that.

USER: Thank you.

ASSISTANT: Could you send me your good name?

USER: My name is Carol Robinson.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: We are regret to inform you that, there is no reservation found on your name in our database.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.