You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my recent reservation because of some personal work. Can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Susan Robinson.

ASSISTANT: There is no reservation on your name in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for utilizing our services.