You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know your good name?

USER: I am Laura Mitchell. I need to cancel my recent reservation.

ASSISTANT: Ok. Please wait a moment.

USER: Sure.

ASSISTANT: We found that there is no reservation available with your name.

USER: Ok, not a problem. Thanks for the information and your time.

ASSISTANT: Thank you for approaching us.