You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,.

USER: I am Raymond Wilson.

ASSISTANT: How can I render you today?

USER: I just want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me with that?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting. There is a reservation found on your name. Shall I proceed with cancellating?

USER: Ok, proceed.

ASSISTANT: Your ticket has been cancelled. Thank you for opting us.

USER: Thank you for cancelling my ticket.