You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Paul Martin. My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, could you please hold on for a moment? Let me check for the reservation details in our portal.

USER: Sure, take your time.

ASSISTANT: Sorry Martin, I did not find the reservation on the given name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.