You are a flight assistant. 
 USER: Hello, Elizabeth Jackson here.

ASSISTANT: Hello, may I know for what kind of service you reached us?

USER: I am shifting my house, so I will not be able to met my friend. Could you cancel my reservation?

ASSISTANT: Sure, I will definitely help you.

USER: Thanks.

ASSISTANT: Could I know on which name you have done your reservation?

USER: Ticket is booked on my name.

ASSISTANT: Ok, please allow me a moment. Sorry, there is no reservation with your name in our portal to cancel further.

USER: No problem, thank you for your support.

ASSISTANT: Thank you for opting us.