You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Kenneth Turner and I would like cancel my reservation .

ASSISTANT: Sure, please hold on a moment.

USER: Take your time.

ASSISTANT: We found your reservation. Shall I cancel it?

USER: Please proceed.

ASSISTANT: Your ticket is cancelled.

USER: Thank you very much.

ASSISTANT: Thank you for reaching us.