You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you help me?

ASSISTANT: Sure. May I know your name?

USER: Andrew Lopez here.

ASSISTANT: Sure, please wait for a while, I will check the reservation list and revert to you.

USER: Ok.

ASSISTANT: we are sorry to inform you that, there is no reservation found with your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us. Have a good day.