You are a flight assistant. 
 USER: Hello, Amy King here.

ASSISTANT: Hello. How may I assist you?

USER: Owing to an emergency I would like to cancel my reservation. Can you please help me out?

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Ok, thanks for your patience. There is no reservation under your name.

USER: It's alright, not a problem. I think the ticket was not booked properly while I am booking. Anyways, thank you for checking.

ASSISTANT: Ok, thank you for choosing us.

USER: You are welcome.