You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be your helping hand?

USER: My cricket match is cancelled, can you help me to cancel my reservation?

ASSISTANT: Sure, I am glad to help you. Could you please provide your name to check your reservation status?

USER: Sure, please check my details. My name is Sharon Taylor.

ASSISTANT: Sorry to say, no details are available regarding your reservation in my website.

USER: That is fine. Thank you for your time.

ASSISTANT: Thank you for choosing us, have a nice day.