You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am planning to cancel my recent reservation due to heavy rains in my destination place, Can you please help me out?

ASSISTANT: Sure, can I know your name please?

USER: I'm Katherine Collins.

ASSISTANT: Sorry Collins, there is no reservation found on your name.

USER: OK, no issue.

ASSISTANT: Thank you for approaching us, have a good day.

USER: You are welcome.