You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, can you please let me know your name?

USER: My name is Emma Miller.

ASSISTANT: Emma, please wait for a moment. I will check your reservation status and get back to you.

USER: Sure, take your time.

ASSISTANT: Emma, I did not find any reservation by your name in our database.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: You are welcome and thank you for choosing us.