You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I am Amy Moore. I want to cancel my recent reservation due to emergency health issue. Can you please help me?

ASSISTANT: Sure, I will help you. Please be on hold.

USER: Sure, I will wait.

ASSISTANT: Sorry, we did not find any reservation in your name.

USER: Ok, it's not an issue. Thanks for your response.

ASSISTANT: Thank you for reaching us.