You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me with this?

ASSISTANT: Sure, we are here to assist you with cancellation. To proceed further, may I know your name?

USER: Sure, I am Pamela Hall.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Ok, Thank you.

ASSISTANT: Thank you for opting us.