You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Kimberly Wilson.

ASSISTANT: We have found your previous reservation and the cancellation process has been started.

USER: Ok, thank you.

ASSISTANT: Now, your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thanks for choosing us.