You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand?

USER: Brenda Hernandez is here. Need your assistance to cancel the reservation, as my visit to the tour has been cancelled.

ASSISTANT: Ok, I will help you in that.

USER: Fine.

ASSISTANT: Please hold on for a while, I will check your reservation.

USER: Ok.

ASSISTANT: Thank you for your time, there is a reservation found on your name. Shall I cancel it?

USER: Cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your support to me in cancelling the reservation.

ASSISTANT: Thank you for reaching us.