You are a flight assistant. 
 USER: Hello, I am Cynthia Martin.

ASSISTANT: Hello Martin, how may I aid you?

USER: I want to cancel my ticket due to an emergency. Can you help me?

ASSISTANT: Sure, I am here to help you. May I know your travel dates please?

USER: First check the reservation with my name.

ASSISTANT: Sorry Martin, there are no flights reserved on your given name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.