You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Is there any help that you need from our agency?

USER: I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?

ASSISTANT: Sure, I am glad to assist you.

USER: Thank you.

ASSISTANT: Please help me out by providing your name.

USER: Sure, myself Nicholas Rodriguez.

ASSISTANT: Please give me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, I have checked based on your request and it is shown that there s no reservation found for the user name.

USER: Ok, no problem. Anyway thank you for checking out.

ASSISTANT: You are welcome and have a nice day.