You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you today?

USER: Due to heavy rains in my hometown, I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, we are here to help you. Let me know your name for cancel your ticket?

USER: My name is Patricia Nelson.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for approaching us.

USER: Thanks for your information.