You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, could I have your name please?

USER: I am Jessica Miller.

ASSISTANT: Ok, please allow me a moment.

USER: Sure, take your time.

ASSISTANT: I have found your previous reservation and I cancelled it.

USER: Ok, thank you for your help.

ASSISTANT: You are welcome.