You are a flight assistant. 
 USER: Hello,. I am Carolyn Lopez.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my recent reservation due to my illness. Will you help me in cancelling my reservation?

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for availing us.