You are a flight assistant. 
 USER: Hi, I am Jessica Wilson.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to ongoing tornado at my place. Can you please help me out?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: No issues. Thank you for your quick response.

ASSISTANT: Thank you for reaching us.