You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I assist you?

USER: Can you please cancel my reservation, as I have to meet my friend on the same day?

ASSISTANT: Ok. To proceed with cancelling I need your name.

USER: I am Lisa Garcia.

ASSISTANT: There is no reservation available with your name.

USER: Ok, thanks for the response.

ASSISTANT: Thank you for consulting us.