You are a flight assistant. 
 USER: Hello, Linda Thomas here.

ASSISTANT: Hello.

USER: Owing to an emergency I have request you to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok.

ASSISTANT: No reservation found on your name Linda. You want to know anything else from us?

USER: No, thank you for the information.

ASSISTANT: Thank you for approaching us.