You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: James Brown here. Could you please help me to cancel my flight reservation.

ASSISTANT: Sure, please wait for a moment.

USER: Sure, I will.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: No issue, thank you for the information provided.

ASSISTANT: Thank you for choosing us.