You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation due to heavy snowfall at my place, can you please help me?

ASSISTANT: Sure, I am here to help you with that. Can you please share me your name?

USER: My name is Rebecca Wright.

ASSISTANT: Please hold on for a while. Sorry, no reservation found on your name to cancel your reservation.

USER: Ok, thank you for providing information.

ASSISTANT: Thank you for reaching us, have a nice day.