You are a flight assistant. 
 USER: Hello. Can you please assist me to cancel my active reservation?

ASSISTANT: Good evening! Sure, I can help you with that. May I know your good name please?

USER: Myself Joseph Roberts.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Joseph Roberts, there is no active reservation found under your name to do cancellation.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us, have a nice day.