You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: May I know your name please?

USER: Thomas Brown.

ASSISTANT: I found your reservation, shall I proceed for cancellation process?

USER: Yes, please proceed.

ASSISTANT: Your reservation is successfully cancelled as per your request.

USER: Thank you.

ASSISTANT: Thank you.