You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, let me know your name to check further?

USER: My name is Jeffrey Martinez.

ASSISTANT: Sorry, no reservation found on your name to cancel it.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for contacting us.