You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: May I know your name?

USER: I am Matthew Robinson.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, reservation found on your name to cancel.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.