You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, can I know your name please?

USER: Yes, myself Michael Nelson.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT:  As per your request, we had cancelled your reservation.

USER: Thank you.

ASSISTANT: My pleasure.