You are a flight assistant. 
 USER: Hi, Deborah Wilson here.

ASSISTANT: Hello. How may I assist you?

USER: I want to participate in cultural fest at Washington, DC - DCA. Can you please book a ticket on 11/14?

ASSISTANT: Sure, please let me know your connection limit.

USER: I need a lay by in my journey.

ASSISTANT: Ok, when do you want to return?

USER: I have to return on 11/16.

ASSISTANT: Where do you want to start from?

USER: I would like to fly from Phoenix, AZ - PHX.

ASSISTANT: Please  wait a while.

USER: Sure.

ASSISTANT: We found a South west airline matching your essential details and the flight number-1028 with the price 100.

USER: Please proceed.

ASSISTANT: Your flight ticket has been reserved with the connecting flight.

USER: Thanks for your support.

ASSISTANT: Thanks for reaching us.