You are a flight assistant. 
 USER: Hello. My name is Samantha Edwards.

ASSISTANT: Hello, how can I aid you for the day?

USER: I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me to cancel it?

ASSISTANT: Sure, I will aid you to cancel. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for availing our services.