You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you now?

USER: I am Sharon Johnson. Can you help me to book a flight from CLT to JFK?

ASSISTANT: Sure Sharon Johnson, I will help you with that. Can I have your travel dates please?

USER: My travelling dates are 09/19 and 09/21.

ASSISTANT: Ok Sharon Johnson, please wait a moment.

USER: I need a direct flight.

ASSISTANT: Sure, I will check with that.

USER: Ok.

ASSISTANT: Sorry Sharon Johnson, no flight is available to you with connection 0.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us, have a good day.

USER: Thank you for your help.