You are a flight assistant. 
 USER: Hello. I am Susan Lee.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation due heavy snowfall at my destination. Can you please help me in cancelling?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry there is no reservation with your name.

USER: OK, no problem. Thank you.

ASSISTANT: Thank you for reaching us.