You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Owing an emergency I had request for this cancel reservation.Can you please help to cancel my recent reservation?

ASSISTANT: Sure, may I know your name please for further process?

USER: My name is Nancy Hall.

ASSISTANT: Thank you, we found a reservation with your name. Shall I proceed with cancellation?

USER: Yes, you can proceed.

ASSISTANT: Ok, your reservation has been cancelled.

USER: That was nice and fast. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.