You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Can you cancel my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Amanda Roberts.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: There is no reservation found with your given name.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you.