You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Stephen Turner.

ASSISTANT: Ok, please wait while I'll check your reservation status.

USER: Ok.

ASSISTANT: Stephen Turner, there is no active reservation found under your name to do cancellation.

USER: That's ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.