You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My name is Eric Evans. My planned trip got cancelled because one of my relative is suffering from the heart problem. Can you please help me to cancel the ticket?

ASSISTANT: Sure, please wait for a while.

USER: Thank you for accepting my request. Take your time.

ASSISTANT: Evans, there is no reservation found under your name to do cancellation.

USER: Oh! It is so sad to gear from your travel agency. Anyways, thanks a lot for spending your time in searching the ticket status.

ASSISTANT: Thank you for choosing us.

USER: You are most welcome.