You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Dennis Wright this side, I want to cancel my ticket due to heavy rain. Can you help me?

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: Sorry Wright, there are no flight tickets reserved on your name.

USER: Ok, no issues. I will recheck it again in my mails.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Thank you for your support.

ASSISTANT: Welcome.