You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, could you please provide your name to check your reservation status?

USER: My name is Jacob Brown.

ASSISTANT: Ok, please hold on for a moment.

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation on your name in my website.

USER: Ok, no issues with that. Thank you.

ASSISTANT: Thank you for choosing us, have a pleasant day.