You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you please cancel my recent reservation? Because I am unable to travel due to some health issues.

ASSISTANT: Sure, can you please let me know your name to check with the reservation status?

USER: Thank you. My name is Ryan Young.

ASSISTANT: Thank you for sharing your name. Please allow me 2-3 minutes.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, Ryan Young. Sorry, there is no active reservation found under your name to cancel.

USER: It's ok, not a problem with that. Thank you for your time.

ASSISTANT: Thank you for reaching us!.