You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?

ASSISTANT: Sure, I will help you in cancelling the reservation.

USER: Thank you.

ASSISTANT: Can I know your name please?

USER: Yes, my name is Pamela Hall.

ASSISTANT: Happy to inform you that I have found the reservation as per your request I cancelled the reservation.

USER: Thank you so much for your help.

ASSISTANT: Thank you for reaching us.