You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Ok, I will help you with that. I need your name please can you provide?

USER: My name is Carol Garcia.

ASSISTANT: Thank you for waiting, the reservation can not be cancelled as I did not find your name in our records.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for connecting with our agency.