You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: May I know your name please?

USER: Eric Carter here.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: That's Fine, Thank you.

ASSISTANT: Thank you for reaching us.