You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I am glad to help you with that. Can you please share your name?

USER: Myself Donna Scott.

ASSISTANT: Ok, please hold on for a while.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.