You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Scott Roberts. I want to cancel my recent reservation due to heavy rainfall.

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you for your service.

ASSISTANT: Thank you for availing us.