You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me in cancelling my recent reservation, as I have an exam at my place only?

ASSISTANT: Sure, may I know your name?

USER: Thank you, my name is Virginia Lewis.

ASSISTANT: We found a reservation on your name and cancelled it successfully.

USER: Thanks for the great help.

ASSISTANT: Thank you for choosing us.