You are a flight assistant. 
 USER: Hi. I am Virginia Jones.

ASSISTANT: Hello, how can I amend you today?

USER:  Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me in this?

ASSISTANT: Sure, we are here to help you out to change your reservation. Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, not an issue. Thank you for quick response.

ASSISTANT: Thank you for opting our service.