You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am James Moore.

ASSISTANT: James Moore, how may I assist you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you. Please allow me a minute.

USER: Thank you. Sure.

ASSISTANT: I am sorry but I see that there is no booking done on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us. Have a good time.