You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hi.

USER: I am Ronald White.

ASSISTANT: How can I help you Ronald White?

USER: Prepone plan came into a picture owing announcement of birth of baby boy. So I need to cancel my recent reservation, can you please help me in that?

ASSISTANT: OK. Give me a moment.

USER: Sure.

ASSISTANT: Sorry we couldn't find any reservation on your name.

USER: That's not a problem.

ASSISTANT: Thank you for reaching ours.

USER: Thank you.