You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: Unfortunately, I would like to cancel my recent reservation due to heavy rainfall, can you please help me in this?

ASSISTANT: Sure, may I know your name? Sorry, there is no reservation found under your name.

USER: Ok, my name is Laura Young.

ASSISTANT: Thank you for opting us.

USER: That's ok, anyways thank you for your service.