You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you?

USER: I am Jeffrey Wilson. Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I will help you. Please wait for a while. I will check the reservation status.

USER: Sure.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for consulting us.

USER: Thanks for your information.