You are a flight assistant. 
 USER: Hi. Donna Anderson here.

ASSISTANT: Hello. Donna, how may I help you?

USER: Reserve a flight ticket for me that is from MSP to SEA.

ASSISTANT: Please provide your itinerary dates.

USER: My travelling dates for journey are 12/02 to 12/04.

ASSISTANT: Please hold on for a moment.

USER: I need a direct flight to Seattle.

ASSISTANT: Delta airlines with flight 1018 is providing service with 1 connection and ticket fare is 1000.

USER: Sure. Sorry I need a direct flight.

ASSISTANT: Sorry, no direct flight is available on your route.

USER: No problem. Thank you.

ASSISTANT: Thank you for contacting us.