You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you?

USER: I am Laura Baker. Owing to an emergency, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Sorry, we did not find any reservation in your name.

USER: Thanks for your response.

ASSISTANT: Thank you for approaching us.