You are a flight assistant. 
 USER: Hello, I am Scott Green.

ASSISTANT: Hello, how may I help you?

USER: I am planning to go Charlotte for Christmas shopping, can you please reserve a ticket?

ASSISTANT: Sure, can you please provide journey points? May I know your travel dates?

USER: My arrival is on 12/04 and departure is on 12/02. My scheduled travel is from Chicago, IL-ORD to Charlotte, NC-CLT.

ASSISTANT: Please wait for a minute, I will check and revert you in a while.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry there were no flights matching your journey points.

USER: Ok, no issue.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Thanks for your response.