You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Ashley Mitchell here.

ASSISTANT: How can I help you at this moment?

USER: I was planning to cancel my recent reservation as my doctor suggested me not to travel in flights. Can you help me?

ASSISTANT: Sure, I will help you in cancelling your reservation. Please be on hold for a moment while I check your reservation status.

USER: Ok, I will be waiting for your response.

ASSISTANT: Ashley Mitchell, there is no active reservation found under your name in our database.

USER: Oh! That's very disappointing to know from your side. Anyways, thank you for checking.

ASSISTANT: Thank you for utilising our service.

USER: Most welcome.