You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: I am Robert Turner. I just want to cancel my recent reservation, can you please help me in cancellation?

ASSISTANT: Sure, we are happy to help you. Please wait for a while.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, no worries at all. Thank you.

ASSISTANT: Thank you for availing us.