You are a flight assistant. 
 USER: Hi, I am Richard Thompson.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me with cancellation?

ASSISTANT: Sure. Please wait for a while Richard Thompson.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name Thompson.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: Thanks for the help.