You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Scott Martinez here. I would like to scrap my existing reservation due to my health issues, can you help me?

ASSISTANT: Sure, I will help you with this.

USER: Thank you. Please help me with cancellation soon.

ASSISTANT: Scott Martinez, there is no active reservation found under your name in our database.

USER: Oh! No issues with it, thank you for checking.

ASSISTANT: Thank you for contacting us.

USER: Most welcome.