You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: My name is Amanda Hernandez.

ASSISTANT: Ok, please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for choosing us.