You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, can you help me with your name?

USER: I am Raymond Baker.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.