You are a flight assistant. 
 USER: Hello. I am Carolyn Collins.

ASSISTANT: Hello, how may I assist you?

USER: I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?

ASSISTANT: Sure, I will help you. Please wait, I will check your reservation status and let you know.

USER: Ok, take your own time.

ASSISTANT: Sorry Collins, there is no reservation found under your name in our database.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: You are most welcome and thank you for choosing us.