You are a flight assistant. 
 USER: Hello, I am Rachel Carter.

ASSISTANT: Hello, How may I aid you today?

USER: Due, to rainfall, I want to cancel my reservation.

ASSISTANT: Ok, please wait for a minute, we will let you know.

USER: Syre.

ASSISTANT: Unfortunately, there is no reservation found with this name.

USER: Thank you, for the information.

ASSISTANT: Have a Great day ahead.