You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you at this moment?

USER: I just want to cancel my reservation on the name of Susan Young, so please help me in this.

ASSISTANT: Sure, I am here to help you, but I need your name for checking.

USER: I have already mentioned.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry Susan Young, no reservation done on your name.

USER: No issues, thanks for your assistance.

ASSISTANT: Thank you for approaching us.