You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Nancy Smith.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thanks for reaching us, have a nice day.