You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you out in booking the flight ticket. Please provide me your name to check whether any active reservation found on your name or not.

USER: Jonathan Jones here.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT:  Jonathan Jones, I found an active reservation on your name. Can I cancel it?

USER: Please proceed.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you so much.

ASSISTANT: Thank you for reaching us.