You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I support you today?

USER: I want to cancel my recent reservation. Can you help me for that one?

ASSISTANT: Sure, we are here to help you. Could you please let me know your name to check the reservation status?

USER: Sure, Rachel Baker here.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for approaching us.