You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Amy Wilson.

ASSISTANT: How can I assist you at this moment?

USER: Due to some franchise business meeting, I am going to cancel my reservation. Can you please help me for this?

ASSISTANT: Sure, I will help you with this. Please give me a moment to search your reservation status.

USER: Ok.

ASSISTANT: Amy Wilson, there is no active reservation found under your name in our database.

USER: Not a big deal, anyway thank you very much for your kind service.

ASSISTANT: Thank you for utilising our service.