You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, may I know your name?

USER: My name is Rebecca Lopez.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.