You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Shirley Anderson.

ASSISTANT: How can I help you at this moment?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will help you with this. Please allow me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Shirley Anderson, there is no active reservation found under your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for utilising our service.

USER: You are welcome.