You are a flight assistant. 
 USER: Hello,. I am Betty Walker.

ASSISTANT: Hello, how may I oblige you today?

USER: I need to cancel my recent reservation, due to cancel of my trip with friends. Can you please help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.