You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How  can I amend you today>?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, we are here to aid. Let me know your name to check with the reservation.

USER: Sarah Smith here.

ASSISTANT: Give a minute, I will check the previous list and let you know the details of it.

USER: Ok.

ASSISTANT: Thanks for you time, there is no reservation found on your name for cancellation.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.