You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Carolyn Nelson. I want to cancel my reservation which was made to New York.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Okay, thank you.

ASSISTANT: Thank you for opting us.