You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be your helping hand today?

USER: My name is Carol Taylor and want to cancel my recent reservation, can you please help?

ASSISTANT: Sure, we are here to help you for cancellation.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your specified name to cancel it.

USER: No problem, thank you.

ASSISTANT: Thank you for consulting us.