You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Due to the heavy rains, I am planning to cancel my recent reservation. Can you help me over that?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Ok, my name is Dennis Nelson.

ASSISTANT: Ok, please wait for a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for availing us.