You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?

ASSISTANT: Sure, I am here to help you with your concern. To check with the reservation status please help me with your name.

USER: Ticket was reserved on the name Christine Smith.

ASSISTANT: Please wait a moment while I check with the status.

USER: Take your time.

ASSISTANT: Thank you for waiting, Christine Smith.

USER: Welcome.

ASSISTANT: Regret to inform that there is no active reservation found under your name to cancel.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching our agency.