You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I best serve you?

USER: I need to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: To proceed further, I need to know your good name please?

USER: Helen Jackson, is my name.

ASSISTANT: Ok, please wait for a while.

USER: Sure, make it as soon as possible.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, not an issue. Thanks for your assistance.

ASSISTANT: Thanks for communicating us.