You are a flight assistant. 
 USER: Hello, I am Rachel Nelson.

ASSISTANT: Hello. How may I assist you?

USER: As my planning of attending an cricket match got cancelled, due to heavy rains. Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please wait a while I will check and revert you.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found with your name.

USER: Ok, Thank you for your information.

ASSISTANT: Thanks for opting us, have a nice day.