You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I render you today?

USER: I would like to cancel my reservation due to Wildfire warning's at my destination place. Can you please help me in cancellation?

ASSISTANT: Sure, we are here to help you. To proceed further, May I know your name?

USER: Sure, my name is Ryan Thompson.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patient. We are sorry to inform you that there was no reservation found on your given name.

USER: No issues, thanks for your effort.

ASSISTANT: Thank you for reaching us.