You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me in cancelling my recent reservation? As my health is unwell.

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: Sure, my name is Virginia Roberts.

ASSISTANT: Sorry  Virginia Roberts, there is no reservation on your name in our database.

USER: Oh! May be I have done a wrong booking. Thank you anyways.

ASSISTANT: Thank you for reaching us.