You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation due to personal matters that I need to fix it on that time, can you help me in my ticket cancellation?

ASSISTANT: May I know your name please?

USER: Sure, my name is Amanda Evans.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, that's fine, thank you for searching and providing the information.

ASSISTANT: Thanks for reaching us.