You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I serve you now?

USER: I want to cancel my recent reservation due to illness.

ASSISTANT: Sure, I will help you. May I know your name?

USER: I am Edward Thompson.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, Sorry to inform you there is no any reservation found on your name.

USER: Ok, no issue. Thanks for your response.

ASSISTANT: Thank you, get well soon.