You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my recent reservation, as my soccer match got cancelled.

ASSISTANT: Sure, we are here to help you.

USER: Please help e with this? Thank you.

ASSISTANT: Kindly mention your name to proceed?

USER: My name is George Edwards.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Thank you for your time, we have found a reservation on your name and cancelled successfully.

USER: Ok, thank you for your service.