You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my reservation due to my bad health. Can you help me with that?

ASSISTANT: Yes, can you tell me your name?

USER: My name is Linda Allen.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.