You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Due to an emergency meeting back home I would like to cancel my recent reservation.

ASSISTANT: Sure, can you please mention your name for checking with your details.

USER: My name is Ashley Hernandez.

ASSISTANT: Please wait a moment, let me check with your details in our database.

USER: Sure, tale your time.

ASSISTANT: Found your reservation and I have successfully cancelled your ticket.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching our service.