You are a flight assistant. 
 USER: Hello, I am Ronald Roberts.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my recent reservation, due to heavy rainfall at my destination. Can you help me with that?

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is a reservation with your name. Shall I proceed fr cancellation?

USER: That's Ok, no problem. Thanks for your kind response.

ASSISTANT: Your ticket has been cancelled. Thank you.