You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, Can I have your name?

USER: Sure, I am Nicole Parker.

ASSISTANT: Please, hold on a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.