You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you now?

USER: I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, forward me your good name to check your reservation status.

USER: Sure, my name is Steven Lee.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our database.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for opting us.