You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Richard Martin. I need to cancel my reservation, can you help me out please?

ASSISTANT: Yes, I will help you.

USER: Thank you.

ASSISTANT: The reservation is found on your name and I had cancelled it as you had requested. Thank you for connecting with our agency.

USER: Thank you again for your quick response.