You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Raymond Taylor.

ASSISTANT: How may I aid you today?

USER: Can you help me to cancel my ticket?

ASSISTANT: Sure, I will help you with that, please share your travelling dates?

USER: Take your time. I wanted to travel on the month of September, but plan got cancelled.

ASSISTANT: Ok, I will help you with that.

USER: Thank you.

ASSISTANT: Raymond, I did not find any reservation with your name in my database.

USER: No issues. Thank you for checking.

ASSISTANT: It's my pleasure, have a nice day.

USER: Welcome.