You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Donna Scott here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I can assist you with that cancellation.

USER: Thank you.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no reservation found with your name in our database to cancel it.

USER: Oh! I think the ticket was not booked properly at the time of my booking. Anyway, thank you for the information.

ASSISTANT: Thank you for contacting us, have a great day.

USER: Welcome.