You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, can you please share me your name?

USER: I am Ashley Brown.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you.