You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I know how best I can help you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I'll try to help you in cancellation.

USER: Thank you.

ASSISTANT: Can you please share your name to check the reservation list?

USER: I am Rachel Rodriguez.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to inform you that there is no reservation found by this name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for approaching us.