You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with this. May I know your name please for further process?

USER: My reservation was done under the name Matthew Hall.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Hall, there is no reservation found as per your name to cancel your reservation.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are welcome.