You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Good Morning.

USER: Good Morning.

ASSISTANT: How may I aid you?

USER: Actually, I have booked a ticket to NYC to attend a music concert, but due to bad climatic conditions, the concert has been cancelled.

ASSISTANT: Ok, so would you like me to cancel your existing reservation?

USER: Yes, can you help me out?

ASSISTANT: Sure, can you please provide me the name on which the ticket has been booked?

USER: The ticket is booked on my name, which is Betty Clark.

ASSISTANT: Ok Betty, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, I could not find any flight ticket booked with your name.

USER: That's ok, anyway's I wanted to cancel my reservation. Thank you for your time.

ASSISTANT: Thank you, have a nice day.