You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know your name please?

USER: I am Robert Scott. I just want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure Scott, please wait for a while.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation with your name to cancel the ticket.

USER: That's fine. Thank you for your help.

ASSISTANT: Thank you for approaching us.