You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: I am Kathleen Gonzalez. I need to cancel my reservation, can you help me out please?

ASSISTANT: Ok, let me check with your previous booking for a moment.

USER: Please, check with it.

ASSISTANT: I am so sorry to inform you that there is no flight reservation available by your name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching our agency for your help.