You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, my planned trip to Navajo adventure got cancelled. So I want you to cancel my recent reservation.

ASSISTANT: Ok, I will help you with that. May I know your good name?

USER: Sure, Richard Perez here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for reaching us.