You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation, as my health is not good. Can you please help me out with it?

ASSISTANT: Sure, I am here to help you. Can you please share your name to check your reservation status?

USER: Thank you for the response, my name is Lisa Evans.

ASSISTANT: Ok, please give me a moment.

USER: Ok, sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.