You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am looking for a flight ticket on the route from HOU to CLT, can you please search for it?

ASSISTANT: Can I know your dates of journey?

USER: My travel dates are 06/27 and 06/29.

ASSISTANT: I got a direct flight with flight number 1028.

USER: You can proceed to book my ticket.

ASSISTANT: Your ticket was confirmed.

USER: Thank you.

ASSISTANT: Can I know your name?

USER: I am Jessica Jackson.

ASSISTANT: Thank you for reaching us.