You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation, due to some personal issue. Can you please help me ?

ASSISTANT: Sure. May I know your name please?

USER: Myself Emma Thomas.

ASSISTANT: Thanks for waiting. I have searched online but I could not find your flight reservation to cancel it.

USER: Its ok, no problem.

ASSISTANT: Thank you.

USER: Thank you for helping me.