You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Deborah Edwards.

ASSISTANT: Edwards, how can I help you today?

USER: My scheduled examination dates has been postponed. So, I would like to change my reservation. Can you please help me with that?

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Edwards, I did not find any reservation with your name in my database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.