You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you now?

USER: My business meeting has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that. May I know your name for checking the previous reservation status?

USER: I am Margaret Taylor.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry Taylor, there is no reservation found on your name.

USER: That's ok, no issues.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Thank you for the information.