You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my recent reservation as my interview got cancelled. Can you please help me in cancellation?

ASSISTANT: Sure,  may I know your name?

USER: My name is Donna Edwards.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry Donna Edwards, no reservation done on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for approaching us.