You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you with cancellation.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Jonathan Green here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us.