You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you  at this moment?

USER: My name is Susan Evans and I want to reserve a ticket from NY - EWR to IL - ORD, can you please help?

ASSISTANT: Sure, I am happy to help you with that. Can I have your travel dates please?

USER: My planned travel dates are 12/07 and 12/09.

ASSISTANT: Ok Susan, please wait a moment.

USER: Sure.

ASSISTANT: Sorry Susan, no flight is available to you on your dates due to weather conditions.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for choosing us, have a good day.