You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My name is Michelle Taylor.

ASSISTANT: Nice to meet you Taylor.

USER: I had planned to go on a vacation, but it was cancelled. Can you cancel my recent reservation?

ASSISTANT: Sure, hold on for a moment please.

USER: Ok.

ASSISTANT: Sorry to say this Taylor, there are no flight ticket reserved on your name.

USER: That's ok, no issues.

ASSISTANT: Thank you for availing our services.

USER: Thank you for the information.