You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please cancel my reservation?

ASSISTANT: Sure, may I know your name?

USER: My name is Ruth Lopez.

ASSISTANT: Please wait for a moment to check your details.

USER: Sure.

ASSISTANT: I have found your reservation on your name and I cancelled it.

USER: Thank you for your help.

ASSISTANT: You are welcome.