You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Anthony Perez here.

ASSISTANT: Perez, how can I assist you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with cancelling of my reservation?

ASSISTANT: Please give me a moment to check your ticket status in our website.

USER: Sure, take your time.

ASSISTANT: Sorry, we did not find any active reservation on your name.

USER: Oh! I think something went wrong on that moment. Anyway, thank you for the information.

ASSISTANT: Thank you for contacting us.