You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Carol Hill.

ASSISTANT: How can I aid you?

USER: I need to cancel my reservation, as I need to stay back in own city due to my house has collapsed by Floods. Can you help me out?

ASSISTANT: Sure. Give me a minute.

USER: Sure.

ASSISTANT: Thank you for your time. We didnt found any reservation by this name.

USER: Not an issue, thank you for your kind response.

ASSISTANT: Thank you for contating us.