You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, we are glad to serve you.

USER: Can you please make a reservation to Phoenix, AZ-PHX from Houston, TX-IAH, to visit my grandmother memorial.

ASSISTANT: Sure, can you please provide your name and dates of travelling?

USER: My name is James Clark. The dates are from 07/08 to 07/10.

ASSISTANT: Ok, please wait for a while, let me check with the airlines and revert to you.

USER: Ok.

ASSISTANT: Thanks for waiting, we are happy to inform you that we have found a flight of Hawaiian airline, flight number-1020 connections-1 and price limit is 400. Would you like me to proceed further?

USER: Do not proceed for further process because I need a direct flight.

ASSISTANT: Ok, thanks for your interest.

USER: Thank you, we are pleased with your service.