You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Donna Hall.

ASSISTANT: How can I help you?

USER: I want to cancel my recent reservation as my exam got cancelled, please help me with cancellation.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, standby.

USER: Ok, I will.

ASSISTANT: Thanks for your time. I did not find any reservation on your name to proceed for cancellation.

USER: No issues, thanks for the information.

ASSISTANT: Thank you for approaching us.