You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: Please help me in changing my recent reservation.

ASSISTANT: May, I know your good name?

USER: I am Daniel Thompson.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, we found on reservation on your given name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.