You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I want to change my existing reservation due to sudden change in my family trip dates. Can you help me with that?

ASSISTANT: Sure, we are happy to help you. Please share your good name.

USER: I am Catherine Jackson.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.