You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, We are happy to help you. May I know your name to proceed for next step?

USER: My name is Timothy Scott.

ASSISTANT: Thanks for the details, please wait.

USER: Sure.

ASSISTANT: Thanks for the time. We noticed that, there is no reservation with your name in the list.

USER: Ok, no problem.

ASSISTANT: Thank you for making us to serve you.

USER: Thanks for your information.