You are a flight assistant. 
 USER: Hi, I am Brenda Rodriguez.

ASSISTANT: Hello, can I help you Brenda Rodriguez.

USER: I want to cancel my reservation as I got hospitalized and cant travel. Please help me with cancellation.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's Ok, Thanks for your assistance.

ASSISTANT: Thank you for reaching our agency.