You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: My holiday trip got cancelled, can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name to check with the status?

USER: I am Helen Parker.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, Helen Parker. Sorry, there is no active reservation found under your name to cancel.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.