You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: My name is Ryan Wright.

ASSISTANT: Please standby.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Ok, No issues, thank you.

ASSISTANT: Thank you for reaching us.