You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I serve you?

USER: Due to my illness I want to cancel my recent reservation. Can you help me in cancellation?

ASSISTANT: Ok, may I know your good name please?

USER: I am Amy Roberts.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found in your name.

USER: Ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you for quick response.