You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you?

USER: My name is Rachel Hernandez. I need to meet my childhood friends, can you help me in booking a ticket from SFO to OAK?

ASSISTANT: Sure Rachel, may I know your journey dates?

USER: My travel dates are from 02/01 to 02/03.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Rachel, there is a flight for you with AA airline of 1017 flight. Shall I proceed?

USER: The connection limit should be 1.

ASSISTANT: Yes, this flight is with 1 connection.

USER: Please book the ticket.

ASSISTANT: Your booking is confirmed.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.