You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I planned a trip with my friends, Due to bad weather I want to cancel my reservation. Can you do it?

ASSISTANT: May I know you name please?

USER: My name is Barbara Jones.

ASSISTANT: Ok, please wait for a moment, I will check the availability of reservation on your name and inform you.

USER: Sure.

ASSISTANT: thank you for waiting, unfortunately no reservation found on your name.

USER: Ok. Thank you for your confirmation.

ASSISTANT: Thank you for choosing us.