You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Owing to an emergency, I want to change my reservation. Can you please help me with that?

ASSISTANT: Sure, can I know your good name?

USER: Thomas Scott.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thank you for your time, there is no active reservation found with the given name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you.