You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: My father met with an accident, I have to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status. May I know your name please?

USER: My name is Daniel Smith.

ASSISTANT: Smith, I did not find any reservation with your name in my database.

USER: No problem, thank you for the information.

ASSISTANT: It's my pleasure, have a nice day.