You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I am Rebecca Adams. I want to cancel my reservation, help me in that?

ASSISTANT: Yes, I can help you. Please wait. Thank you for waiting, I cannot found your ticket on the name which you have provided.

USER: That's ok, thanks for your help.

ASSISTANT: Have a nice day and thank you for reaching us.