You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what kind of assistance you are looking for?

USER: Due to bad weather I will not able to travel, can you please help me with cancelling my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name to check the previous reservation?

USER: My name is Samantha Perez.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thank you for your time, there is no reservation found on your name.

USER: No worries, thank you for your information.

ASSISTANT: Thank you for reaching us.