You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name?

USER: Sure, my name is Benjamin Wilson.

ASSISTANT: How can I assist you today?

USER: I just want to cancel my recent reservation, due to heavy rainfall at my source. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time, There was no reservation found on your name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for availing us.