You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you?

USER: I am Ronald Clark, want to cancel my recent reservation due to some personal issue. Please help me out with that.

ASSISTANT: Sure, I will help you.

USER: Thanks.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no reservation on your name.

USER: It's ok, thank you for your help.

ASSISTANT: Thanks for reaching us.