You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, we are blissful to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: I am Paul Johnson.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for approaching us.