You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: Recently I made a reservation to enjoy the sports meet at Washington, but my manager assigned a work on that dates, so I need to cancel my reservation. Can you please help me in cancellation?

ASSISTANT: Sure, I will help you in this.

USER: Thank you.

ASSISTANT: Please stay online I will revert to you with the current status. May I know your name please?

USER: Sure, I am Anna Harris.

ASSISTANT: Ok,. Thank you for your time, there is no active reservation found in your given name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.