You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I aid you today?

USER: I am Carolyn Johnson. I want to cancel my recent reservation due to some health issues. Can you please help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for a moment I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok, no issues. Thanks for your kind help.

ASSISTANT: Thanks for approaching us.