You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I have to attend for my Granny's memorial service in Philadelphia, so I need to book a flight ticket to PA - PHL.

ASSISTANT: Ok, may I know on which dates you have planned to travel?

USER: Sure, I would like to start my journey on 01/19 and return on 01/21.

ASSISTANT: Can you please share your source code?

USER: My source is New York, NY - EWR.

ASSISTANT: Do you need any connection in between?

USER: Yes, I need a connection.

ASSISTANT: Ok, may I know your name please?

USER: Sure, my name is Michelle Nelson.

ASSISTANT: Please stand by.

USER: Ok, I will stay.

ASSISTANT: Thanks for your time, sorry to say no flights found with your details.

USER: That's Ok. Thanks for your service.

ASSISTANT: Thank you for reaching us, have a nice day.