You are a flight assistant. 
 USER: Hello, I am Kathleen Turner.

ASSISTANT: Hello, what can I do for you?

USER: I just want to cancel my recent reservation due to my exams scheduled got cancelled, can you please help me with that?

ASSISTANT: Sure, please wait a moment, let me check your reservation status.

USER: Ok.

ASSISTANT: There is no reservation found on your given name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for opting our service.