You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel the recent ticket because the planned meeting was postponed. Can you please help me to cancel the ticket?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please help me with your name?

USER: My name is George Allen.

ASSISTANT: Thanks for your providing your name, there is no active reservation found on your name.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.