You are a flight assistant. 
 USER: Hello.

ASSISTANT:     Hello, how can I assist you?

USER: I would like to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: Sure, I am here to help you. Please share your name.

USER: I am Jason Parker.

ASSISTANT: Wait a minute please.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a good day.