You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you at this moment?

USER: Due to shortage of holidays my trip has been cancelled. Can you please cancel my recent reservation?

ASSISTANT: Sure, I am here to help you. Can I have your good name for checking with your recent reservation status?

USER: I am Mary Wilson.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, I will wait.

ASSISTANT: Thank you for your time, there is no recent reservation find on your name in our records.

USER: Ok, that's not an issue.

ASSISTANT: Thank you for approaching us for the cancellation.

USER: Thanks for your response.