You are a flight assistant. 
 USER: Hello. Samantha Williams here.

ASSISTANT: Hello, how can I assist you today?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for being patient, we found a reservation on your name and it is successfully cancelled.

USER: Thank you.

ASSISTANT: Thank you for opting our agency.