You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you today?

USER: I am Barbara Thompson. During typhoons, I would like to cancel my recent reservation. Could you please help me with that?

ASSISTANT: Sure, please wait for a moment I will get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, we have not found any flight reservation on your given name.

USER: Thank you for your quick service.

ASSISTANT: Thank you for reaching us.