You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Sure, Kimberly Garcia here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no active reservation found on your name in our database to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us.