You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your good name?

USER: I am Laura Edwards.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for opting us.