You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kevin Garcia.

ASSISTANT: How can I render you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me in my cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please, hold on.

USER: Sure, take your time.

ASSISTANT: We found a reservation on your name and it is cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us.