You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Benjamin Wright. Owing to an emergency, I want to cancel my reservation. So please help me in the cancellation.

ASSISTANT: Sure, we are here to help you. Please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for connecting with us.