You are a flight assistant. 
 USER: Hello. I am Patrick Parker.

ASSISTANT: Hello, how may I help you?

USER: I would like to book a flight ticket from SFO to CLT. Could you please help me out?

ASSISTANT: Sure, can I know your preferable dates?

USER: I am planning to start on 12/12 and return back on 12/14.

ASSISTANT: I found a flight from Southwest airlines with 1 connection and flight number is 1022. Shall I proceed?

USER: Yes, please proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.