You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Amanda Collins and I want to cancel my reservation. Will you aid me in this?

ASSISTANT: Ok, Amanda. I can help you with cancelling your reservation.

USER: Thank you.

ASSISTANT: Please hold on for a moment till I check with your previous reservation.

USER: Sure.

ASSISTANT: Sorry to inform you but there is no active reservation found by your name Amanda.

USER: No problem.

ASSISTANT: Thank you for choosing our agency.

USER: Thank you for your support.

ASSISTANT: Have a great day ahead.