You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to change my current reservation due to heavy snowfall in my region. Can you help me?

ASSISTANT: Ok, I am here to help you, can you please tell me your name?

USER: Sure, my name is Janet Wright.

ASSISTANT: Sorry, No flight found on your name.

USER: Ok, no probelm.

ASSISTANT: Thank you for opting us.

USER: Thank you for checking.