You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Scott Taylor.

ASSISTANT: How can I aid you?

USER: I want to cancel my reservation, due weather issue.

ASSISTANT: Ok. Please wait a moment.

USER: Ok.

ASSISTANT: Sorry Taylor, no reservation found with your name.

USER: It's ok, thank you.

ASSISTANT: Thank you for choosing us.