You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Virginia Clark.

ASSISTANT: Nice to meet you.

USER: As I would like to change my flight booking due to that the airlines is not providing a good service to the customers as many of friends told to me, can you please help in that?

ASSISTANT: Sure, I will definitely help you with that. Please give me a moment.

USER: Sure, go ahead.

ASSISTANT: Thank you for waiting. There is no reservation is found under your name.

USER: Ok, that's fine, thanks for searching and giving the information.

ASSISTANT: It's my pleasure, have a great day.

USER: Thank you.