You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Emma Anderson here.

ASSISTANT: Emma, how may I render you?

USER: I want to book a flight for my knee surgery, can you please find a flight on the route from SFO to MCO?

ASSISTANT: Sure, please provide your itinerary dates.

USER: My travelling dates will be from 10/31 and I would like to return back on 11/02. Please check for 1 connection flight.

ASSISTANT: Please hold on for a while.

USER: Ok, take your time.

ASSISTANT: Sorry, no flight is available on your route.

USER: Oh! That's very sad to know. Anyways, thank you for checking.

ASSISTANT: Thank you for reaching us.