You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please change my existing reservation?

ASSISTANT: Sure, may I know your name please?

USER: I am Paul Martinez.

ASSISTANT: Wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.