You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kimberly Wright.

ASSISTANT: How can I assist you?

USER: I want to change my existing reservation due to bad weather condition, can you please help me with that?

ASSISTANT: Sure, I will help you. Please wait a moment, I will check the status of your reservation.

USER: Sure.

ASSISTANT: Kimberly Wright, no reservation has been found on your name in our database.

USER: Not an issue, thank you.

ASSISTANT: Thank you for approaching us.