You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation due to bad weather condition, can you please help me with that?

ASSISTANT: Sure, I will help you in flight ticket cancellation. May I know your name please?

USER: My name is Katherine Gonzalez.

ASSISTANT: Wait for a moment please.

USER: Sure.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: Not an issue, thank you.

ASSISTANT: Thank you.