You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do to make your experience better with us?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, I am here to help you with this. May I know your name to check the reservation status?

USER: Jessica Turner here.

ASSISTANT: Thank you for providing your name, please give me some time.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to inform you that there is no reservation found by this name in our database.

USER: Thank you for the help.

ASSISTANT: Thank you for approaching us.