You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation as my college annual day program got cancelled. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: I am Joseph Walker.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: We found your reservation and it has been cancelled successfully on your request.

USER: Thanks for your quick service.

ASSISTANT: Thank you for reaching us.