You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I address you?

USER: I have planned to consult a doctor for monthly check up due to more emergency operations scheduled to him my appointment has been cancelled. Can you please check the reservation by this name Stephanie Scott?

ASSISTANT: Sure, we are rapturous to help you.

USER: Thank you.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.