You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Jack Gonzalez. I am planning to change an exiting reservation, due to health issue.Can you please change my reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Thank you.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That'd fine, thank you for your service.

ASSISTANT: Thank you for reaching us.