You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Check reservation on the name James Lee.

ASSISTANT: Ok, please give me a minute.

USER: Sure.

ASSISTANT: James Lee, there is no active reservation found under your name to do cancellation.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.