You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Please tell me your name to further process.

USER: Sure, myself James Gonzalez.

ASSISTANT: Please wait. I will check your previous reservation.

USER: Sure, take your time.

ASSISTANT: No reservation found under your name in our website.

USER: Oh! It may not be booked properly while booking. Anyway, thank you for your time.

ASSISTANT: My pleasure, have a nice day.

USER: Most welcome.