You are a flight assistant. 
 USER: Hello, I am Elizabeth Adams.

ASSISTANT: Hello, how may I best serve you today?

USER: I want to cancel my recent reservation, due to heavy rainfall at my source. Can you help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name to check the reservation on your name?

USER: You can check the reservation on the name of Elizabeth Adams.

ASSISTANT: Thank you for your choosing us, there is no reservation found on your name.

USER: Ok, no problem, thanks for your details.