You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Nancy Baker. I have to attend a Live Concert at Phoenix, could you please help me with booking a flight ticket from HOU to PHX?

ASSISTANT: Ok, may I know your travelling dates?

USER: I would like to take off on 09/26 and return on 09/28.

ASSISTANT: Ok, here is a flight ticket with fare 100 and 1020 as flight number. Shall I proceed for booking?

USER: Please confirm the booking if the connection is 1.

ASSISTANT: Ok, your ticket is confirmed.

USER: I really appreciate your help, thank you for your service.

ASSISTANT: Thank you for reaching us.