You are a flight assistant. 
 USER: Hello. I am James Taylor.

ASSISTANT: Hello, How can I help you?

USER: Due to bad weather condition, I am unable to travel. So, can you please help me in cancelling my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no reservation on your name.

USER: That's not a problem, thank you for the information.

ASSISTANT: Thank you.