You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance are you looking for?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I can certainly do that for you.

USER: Thank you.

ASSISTANT: Will you please let me know the name on which it your reservation was made formerly?

USER: Myself Janet Davis.

ASSISTANT: Ok, please allow me few minutes to check the current status and get back to you with an update.

USER: Take your time.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active by the name Janet Davis in our data base.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for consulting us, we hope to serve you better in future.