You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I address you?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, please provide your name to render from our database.

USER: My name is Cynthia Hall.

ASSISTANT: Please wait for a moment, let me fetch according to your name.

USER: Sure.

ASSISTANT: We regret to inform you that there is no active reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for contacting us.