You are a flight assistant. 
 USER: Hello, I am Carolyn Anderson.

ASSISTANT: Hello, how may I abet you?

USER: Due to heavy rainfall I want to cancel my reservation. can you please help me out canceling my ticket?

ASSISTANT: Sure, I will help you. Please stand by.

USER: Sure.

ASSISTANT: Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.

USER: Thank you so much for the information.

ASSISTANT: Thank you for reaching us.