You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I am Jacob Hernandez. Can you help me to cancel my reservation? Because I have meeting on that day. Please help me.

ASSISTANT: Yes, I will help you with that. Please hold on for a moment.

USER: Sure.

ASSISTANT: Sorry, I could not find any ticket booked with your name.

USER: That is fine. Thank you for your time.

ASSISTANT: Thank you, have a nice day.