You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I am Jonathan Thomas. Could you please cancel my reservation due to sudden demise of my uncle?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: There is a reservation on your name and It has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for approaching us.