You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you?

USER: My name is Matthew Garcia, my family tour was cancelled, will you help me in cancelling reservation?

ASSISTANT: Sure, give me a moment.

USER: Ok.

ASSISTANT: Thanks for your waiting, there is no reservation on your name.

USER: Thank you, for your service.

ASSISTANT: Thanks for connecting us, have a nice day.