You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, l will help you with that. Can I know your good name?

USER: Thanks accepting my request, I am Benjamin Hill.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for opting us.