You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation due to some health issues, will you please help me?

ASSISTANT: Sure, I will help you. May I know your good name?

USER: Sure, my name is Brian Johnson.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for availing us.