You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Carol Smith.

ASSISTANT: How can I help you?

USER: I would like to attend my nephew's birthday party at Phoenix, AZ - PHX. Can you please hold me a flight ticket from Charlotte, NC - CLT?

ASSISTANT: Sure, may I know when you want to travel?

USER: My trip dates are 04/05 - 04/07.

ASSISTANT: Ok, do you need any halt in between the journey?

USER: Yes, I need a single connection.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting. We found a flight with number 1026 and airline Southwest at a price of 300 with 1 connection. Shall I proceed?

USER: Please reserve.

ASSISTANT: Sure, your booking is done.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.