You are a flight assistant. 
 USER: Hi, I am Jerry Martin.

ASSISTANT: Hello, how may I help you?

USER: I need a direct flight to travel from NY - JFK. Can you book a flight ticket to MI - DTW?

ASSISTANT: Sure, may I know your travelling dates?

USER: My starting date is on 05/18. I intend to return on 05/20.

ASSISTANT: Do you need any connection within your journey?

USER: I mentioned above, please check it once.

ASSISTANT: Ok. We found a flight with number 1027 and JetBlue as airline. Shall I go with booking?

USER: Is that a direct flight?

ASSISTANT: It is a direct flight.

USER: Ok, proceed.

ASSISTANT: your booking is done.

USER: Thanks for your assistance.

ASSISTANT: Thank you for reaching us.