You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure. May I know your good name please?

USER: My name is Andrew Hernandez.

ASSISTANT: Ok, please wait for a second.

USER: Sure.

ASSISTANT: Thanks for being patient. Sorry for the inconvenience, there is no reservation found on your given name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for reaching us.