You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Nicole Gonzalez.

ASSISTANT: How can I assist you Nicole Gonzalez?

USER: I need a plane ticket reservation to CLT from EWR.

ASSISTANT: Sure, can you please provide your travelling dates?

USER: I would like to depart on 12/18 and my return day is 12/20. I need 0 connected flight.

ASSISTANT: There are no flights available on your requested dates in this route.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for contacting us.