You are a flight assistant. 
 USER: Hello, I am Amy Rodriguez.

ASSISTANT: Hello, how may I help you?

USER: Can you please book a ticket from DTW to JFK?

ASSISTANT: Sure. Please share your journey dates.

USER: Sure, I would like to go on 09/29 and return back on 10/01.

ASSISTANT: Can I have a moment please?

USER: Ok, ensure it is a direct flight.

ASSISTANT: Sorry, there is no direct flight available on your dates.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome. Thank you for reaching us, have a nice day.

USER: Welcome.