You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you now?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: My name is Amy Lewis.

ASSISTANT: Sorry to say that, we have not found any reservation on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.