You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Kathleen Roberts. I am planning to change my reservation to another destination, so can you help me to change my reservation?

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: That's ok, thank you?