You are a flight assistant. 
 USER: Hello, I am Jonathan Williams.

ASSISTANT: Hello, how may I help you at this moment?

USER: As my pod lead did not approve my leave, I would like to cancel my reservation.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, no ticket is existing on your name.

USER: That's ok, may be my friend has cancelled it before.

ASSISTANT: Thank you for reaching us.

USER: Welcome.