You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation, as my exams got cancelled. Can you please help me with it?

ASSISTANT: Sure, I am happy to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: Myself John Thompson.

ASSISTANT: Ok, please be on hold.

USER: Ok, sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, not a problem. Anyways, thank you.

ASSISTANT: Thank you for reaching us.