You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Cynthia Green.

ASSISTANT: How may I assist you?

USER: My holiday trip has been cancelled. So, I would like to cancel my reservation. Can you please help me with that?

ASSISTANT: Ok, please wait. Thank you for waiting.

USER: Sure, take your time.

ASSISTANT: No reservation found on your name to cancel.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Most welcome.