You are a flight assistant. 
 USER: Hello, I am Jeffrey Perez.

ASSISTANT: Hello, how may I address you?

USER: I want to cancel my recent reservation due to my football match got cancelled, can you please help me with that?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thanks for reaching us.