You are a flight assistant. 
 USER: Hello, Jeffrey Hall here.

ASSISTANT: Hello. How can I help you Hall?

USER: I want to cancel my reservation, due to my financial issues.

ASSISTANT: Sure, I will help you.

USER: Thanks.

ASSISTANT: Please wait a while, I will check and inform you.

USER: Sure, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: It's ok, thank you.

ASSISTANT: Thank you for opting us. Have a nice day.