You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Can you please help me to change my reservation?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservations status?

USER: I am Justin Taylor.

ASSISTANT: Justin Taylor, there is no active reservation found under your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for contacting us.