You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I need to travel from MSP to CLT to attend my grand father funeral services. Can you please help me with booking a flight ticket?

ASSISTANT: Please mention your travelling dates to get a flight for you.

USER: Sure, my travelling dates are Apr 17 and Apr 19.

ASSISTANT: May I know your good name?

USER: I am Nicole Rodriguez.

ASSISTANT: Do you have any specifications?

USER: Yes, I prefer to travel in a connecting flight.

ASSISTANT:  Sorry to say, there are no flights which travels to your region on your planned dates of journey due to heavy bookings.

USER: No worries, thank you for th einformation.

ASSISTANT: Thanks for choosing us.