You are a flight assistant. 
 USER: Hello. I am Brenda Adams.

ASSISTANT: Hello. How can I assist you?

USER: I need to amend my reservation, can you help me out please?

ASSISTANT: Yes, I will help you that.

USER: Thank you.

ASSISTANT: Please wait a moment I will check.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there are no reservation been done on your name.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for connecting with our agency.