You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Richard Thomas. I would like to cancel my exiting flight ticket.

ASSISTANT: Sure, please hold on for a moment.

USER: Sure, please take your time.

ASSISTANT: I found your reservation and cancelled it.

USER: Ok, thank you for the help.

ASSISTANT: Thank you, have a good day.