You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Ok, may I know your name?

USER: Sure, Richard Evans here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your assistance.