You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Katherine Garcia.

ASSISTANT: How may I help you now?

USER: I need your assistance in my reservation cancellation. Can you help me with that?

ASSISTANT: Sure, please be on hold.

USER: Thank you for your positive response. Sure, I will wait for your response.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Not an issue with that, anyways thank you for the information.

ASSISTANT: Thank you for choosing us.