You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: As I am a C.B.I office, I have planned to go to Boston for a special case, but due to emergency I would like to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Nicole Perez.

ASSISTANT: Please standby.

USER: Ok.

ASSISTANT: We found a reservation in your name and it has been cancelled.

USER: Thank you for quick response.

ASSISTANT: Thank you for your reaching us.