You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: Due to the continuous raining, my Golf match has been cancelled. So I want you to cancel my existing reservation?

ASSISTANT: Ok, I will help you cancel your reservation. May I know your good name?

USER: Sure, I had a existing reservation with name Scott Edwards.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for your kind service.

ASSISTANT: Thank you for reaching us.