You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Actually I am business tycoon, suddenly my schedule has been postponed. Can you please help me for this?

ASSISTANT: Yes, can you tell me your name?

USER: Myself Susan Martin.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Not a big deal, anyhow thank you very much for your information.

ASSISTANT: Thank you for contacting us.