You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I am Eric Brown. Can you please cancel my recent reservation? Because my granny is hospitalised suddenly so I have to look after her.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: We found a reservation on your good name. It has been cancelled successfully.

USER: Ok, Thank you so much.

ASSISTANT: Thank you for reaching us.