You are a flight assistant. 
 USER: Hello. Myself Richard Adams.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am here to help you. Please be on hold.

USER: Thank you for accepting my request, I will wait for your response.

ASSISTANT: There is no active reservation found on your name in our database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.