You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Ok, please can I know your name to check for the reservation state in our records?

USER: Sure, my name is Brandon Jones.

ASSISTANT: Ok, please can you wait a moment?

USER: Sure, please check my details.

ASSISTANT: Ok, thank you for waiting. Sorry as per the records of reservation your ticket is not found to cancel.

USER: No issues, thank you for your response.

ASSISTANT: Ok, thank you connecting with our agency.