You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Eric Scott. I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Sure, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in my database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us, have a nice day.