You are a flight assistant. 
 USER: Hello, I am Charles Phillips.

ASSISTANT: Hello, how may I aid you today?

USER: I need to book a flight ticket from MSP to PHL. Can you please book a direct flight ticket?

ASSISTANT: Sure, can you please provide your journey dates?

USER: Sure, my journey dates are Nov 09 and Nov 11.

ASSISTANT: Do you have any specifications to be met?

USER: I am looking for a return flight time at evening.

ASSISTANT: Are you looking for any preferred class?

USER: No.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your valuable time, unfortunately no flights available on that route.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for opting us.