You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Deborah Hernandez, want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, we are glad to help you.

USER: Ok.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's fine, thank you.

ASSISTANT: Thank you for opting us.