You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of service your looking for?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, please share me your good name.

USER: Nancy Jackson here.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for communicating with us.