You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Due to health issues, I would like to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. Please provide your name.

USER: My name is Margaret Turner.

ASSISTANT: Turner, no reservation has been found on your name.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for reaching us.