You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I made a reservation earlier to attend for a Live concert but due to some political issues, it got cancelled. Will you help me in cancellation?

ASSISTANT: On which name, your ticket has been reserved?

USER: You can check my status on the name of Katherine Harris.

ASSISTANT: Just hold on a moment, let me check with the airlines and revert to you.

USER: Sure.

ASSISTANT: We are sorry to inform you that there is no reservation found with your given name in our data base.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.