You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you out. May I know your name please?

USER: My name is Joshua Miller.

ASSISTANT: Ok, please wait for a few minutes.

USER: Sure.

ASSISTANT: Thanks for your time, we did not find any reservation on your name to cancel.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for approaching us, have a nice day.