You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jason Edwards here.

ASSISTANT: How can I guide you at this moment?

USER: Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.

ASSISTANT: Sure, I will help you in changing your reservation. Please be on hold for a moment while I check your reservation.

USER: Sure.

ASSISTANT: Jason Edwards, there is no active reservation found under your name in our database.

USER: That's ok, no issues. Thank you.

ASSISTANT: Thank you for utilising our service.