You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your good name for checking your previous reservation in our database?

USER: Myself Nicholas Rodriguez.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to inform you that, there is no flight found as per your name in our database.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for reaching us with a query.