You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me to cancel.

ASSISTANT: Sure, can you please mention me your name for checking the status?

USER: Sure, I am Linda Davis.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: No problem, thanks for your effort.

ASSISTANT: Thanks for reaching us.