You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How may I serve you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Thomas Williams.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: Sorry to notify, there is no reservation found on your given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for your approach.