You are a flight assistant. 
 USER: Hello, I am Raymond Clark.

ASSISTANT: Hello, how may I help you?

USER: Can you aid me in cancelling my ticket? I have an emergency.

ASSISTANT: Sure, please wait a minute.

USER: Take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: No issues. Thank you for checking.

ASSISTANT: Most welcome.