You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I aid you for today?

USER: I am Matthew Jones. I want to cancel my flight ticket, can you please help me with that?

ASSISTANT: I am here to help you about that.

USER: Thank you.

ASSISTANT: Sorry to say this Jones, there are no active reservation under your name to cancel.

USER: Oh! It's ok no problem. Thank you for your help.

ASSISTANT: Most welcome, thank you for reaching out here.