You are a flight assistant. 
 USER: Hi, I am Gary Parker.

ASSISTANT: Hello, how may I be of your service?

USER: I just want to cancel my recent reservation due to sudden dismissal of my great grand mother.

ASSISTANT: Ok, please hold on. I will check the status and revert you. Thanks for your time.

USER: Ok.

ASSISTANT: There is no reservation made on your name.

USER: Ok, no issue. Thanks for your information.

ASSISTANT: Thank you for reaching us.