You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Please let me know, How can I assist you for the day?

USER: I would like to cancel my reservation, As my adventure trip got cancelled. Could you please cancel my reservation?

ASSISTANT: Sure, we are gleeful to help you for cancellation. To proceed further, we need to know your name please?

USER: Sure, I am Sarah Hill.

ASSISTANT: Ok, please stand by I will check and revert you.

USER: Ok, take your own time.

ASSISTANT: Thanks for being patient. We are glad to inform you that, we found a reservation on your name. Shall I proceed to cancel?

USER: Yes, please proceed.

ASSISTANT: Your reservation has been cancelled.

USER: I am grateful to you, for making my ticket cancellation easier.

ASSISTANT: Thank you for opting us, Have a great day.