You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I would like to reserve flight ticket from BOS to MSP, can you please help me?

ASSISTANT: Sure, may I know your itinerary dates?

USER: Sure, my planned travelling dates are Jan, 09 and 11 respectively.

ASSISTANT: Which class do you prefer?

USER: I am comfortable to travel in any class.

ASSISTANT: May I know your connection limit?

USER: I would prefer to fly in direct flight.

ASSISTANT: Please give me a moment to check for available flights.

USER: Sure, I will wait.

ASSISTANT: May I know your name?

USER: Sure, my name is Carol Lopez here.

ASSISTANT: Sorry Carol Lopez, no direct flight is available on your planned dates.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thank you for choosing us.