You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I would like to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Can I know your name please?

USER: Sure, myself Kenneth Edwards.

ASSISTANT: Edwards, we have found your reservation and we had successfully cancelled it.

USER: Thank you for helping me out.

ASSISTANT: My pleasure.