You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Taylor.

ASSISTANT: How can I help you today?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am gleeful to help you to cancel your reservation.

USER: Thank you for your positive response.

ASSISTANT: Sorry, I didn't find any reservation on your name in our database to cancel your reservation.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us, have a great day.