You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Ok, please can I know your name to cancel the reservation?

USER: I am Kenneth Lewis.

ASSISTANT: Ok, please wait a moment I will check.

USER: Ok.

ASSISTANT: Ok, thank you for waiting. Sorry as per the reservation records there is no flight ticket been reserved on your name to cancel.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing our agency.