You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent recent reservation due to bad health issues, can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Rachel Brown.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for opting us.