You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Paul Smith here.

ASSISTANT: What service that you are seeking from our agency?

USER: I was made a reservation earlier in this week. But I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am gleeful to help you. Please wait a moment to check your previous reservation.

USER: Ok, I will wait.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: Anyway, thank you for the information.

ASSISTANT: Thank you for approaching us, have a great day.