You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: Myself Edward Collins. For some issues I want to change my reservation, can you please help me?

ASSISTANT: Sure, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name to change.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you for opting us.