You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Jessica Evans. Owing to emergency, I need to cancel my recent reservation. Please help me with that.

ASSISTANT: Sure, we are here to help you with this.

USER: Thank you.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT: There is no active reservation found with your name in our database to cancel it.

USER: No problem, thanks for your information.

ASSISTANT: You are most welcome, thank you for contacting us.