You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, May I know what kind of service you are looking for?

USER: I want to cancel my recent reservation due to bad health issues. Can you help me with that?

ASSISTANT: Sure, I am here to help you in that.

USER: Thank you.

ASSISTANT: For that I need to know your name. Can you please provide me?

USER: I am Frank Adams.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for approaching us, wish you a happy day.