You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I am Emily Anderson, want to cancel my ticket due to sudden demise of my grand father.

ASSISTANT: Ok, I can help you to cancel your reservation. Please wait. I will check the status and let you know.

USER: Ok.

ASSISTANT: Thanks for your patience. There was no reservation found on your name.

USER: Fine, Thanks for your response.

ASSISTANT: Thank you for contacting us/. Have a colourful day.