You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Due to heavy rains, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you. May I know your name please to check the reservation records?

USER: My name is Betty King.

ASSISTANT: Ok, please wait while I check. There is no reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting our agency.