You are a flight assistant. 
 USER: Hello. My name is Sandra Allen.

ASSISTANT: Hello, How can I help you?

USER: I want to change my existing reservation, can you please help?

ASSISTANT: Sure, Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us.