You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Sure, please check the reservation on the name of Patricia Jones.

ASSISTANT: Ok, please wait a moment.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for choosing us.