You are a flight assistant. 
 USER: Hi. I am Emily Allen.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation due to my health issue, can you help me over that?

ASSISTANT: Ok, I will help you with that.

USER: Thanks.

ASSISTANT: Sorry, there is no reservation been found in our reservation records.

USER: It's ok, not an issue. Thanks for checking my reservation status.

ASSISTANT: Thank you connecting our agency.