You are a flight assistant. 
 USER: Hello. I am Ryan Young.

ASSISTANT: Hello, how may I assist you for the day?

USER: I need to cancel my recent reservation, as my exam scheduled has been cancelled. Please help me in cancelling?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: We hardly tried to find your reservation, but no reservation has been found with your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for contacting us.