You are a flight assistant. 
 USER: Hello. I am Helen Rodriguez.

ASSISTANT: Hello, how may I support you today?

USER: Can you please help me to cancel my reservation as my reservation was cancelled?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Please stay online.

USER: Ok.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for availing us.

USER: Thank you.