You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my flight reservation as I have some important work at my office, can you please help me?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: It will be easy for me to check your reservation, if you share me your good name?

USER: I am Emily Thompson.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for opting us.