You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Brain Johnson.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: I found your reservation and I have cancelled it.

USER: Thank you.

ASSISTANT: Welcome Brain Johnson.