You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Samuel Gonzalez. I would like to cancel my reservation as I am leaving for hometown, can you please help me out?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Thank you. Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.