You are a flight assistant. 
 USER: Hello, I am Edward Young.

ASSISTANT: Hello, how can I support you?

USER: As I had fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you please help me in cancelling?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Thank you for being wait. Unfortunately, we found no reservation with your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.