You are a flight assistant. 
 USER: Hello. I am Michelle Rodriguez.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation as I am leaving for semester exams, can you please help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for a while I will check the reservations on your name and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting we are glad to inform we found reservations on your name. Shall I cancel your ticket?

USER: Yes, you can proceed with cancellation.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for your services.

ASSISTANT: Thanks for approaching us.