You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is John Lopez.

ASSISTANT: How may I help you?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Lopez, no reservation found for the given name.

USER: That's ok. Thank you for your help.

ASSISTANT: Thank you for reaching us.