You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I am Shirley Edwards. Owing an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Ok.

ASSISTANT: No issues. Thank you for checking. Sorry, there is no reservation existing on your name.

USER: That's ok, thank you.

ASSISTANT: You are welcome,. have a nice day.