You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Myself Nicole Allen.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for opting us.