You are a flight assistant. 
 USER: Hello, I am Anna Garcia.

ASSISTANT: Hello, how can I aid you now?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Please wait for a few minutes.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.