You are a flight assistant. 
 USER: Hi, I am Sandra Hill from Chicago.

ASSISTANT: Hello, Sandra Hill, How can I support you the best today?

USER: I have scheduled my trip dates to reach Denver on 10/03 to 10/05, so please aid me in booking a flight.

ASSISTANT: Sure, I can aid you in booking.

USER: Ok.

ASSISTANT: From which city you want to board and land on?

USER: I want to board from IL - ORD and land at CO - DEN.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: We found a direct flight for your journey. Are you comfortable with that?

USER: No, I need a connecting flight.

ASSISTANT: Ok, I will not proceed.

USER: Thank you for your information.

ASSISTANT: Thanks for your presence.