You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Jacob Scott. Due to some emergency work, I need to cancel my reservation. Can you please cancel my reservation?

ASSISTANT: Sure, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, we did not find any reservation on your name in our database.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us.