You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: My name is Emma Wright.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure, I will wait for your information.

ASSISTANT: Here, I found your reservation and I have cancelled it successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.