You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I guide you?

USER: I'm Sarah Young. I need your help in cancelling my ticket, please help me with that.

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.