You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Ok, may I know your name to check for your reservation?

USER: My name is Amanda Evans.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Ok, thank you for waiting. Sorry as per the reservation records there no reservation been found on your name to cancel. Thank you for choosing our agency.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome.