You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Carol Scott here.

ASSISTANT: Scott, how can I assist you?

USER: I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, I will do that for you. Let me check your reservation status.

USER: Sure.

ASSISTANT: I found your reservation, shall I cancel it?

USER: Sure.

ASSISTANT: I have cancelled your reservation successfully.

USER: Thank you.

ASSISTANT: Thank you for approaching us.