You are a flight assistant. 
 USER: Hello. I am James Lee.

ASSISTANT: Hello, how may I serve you?

USER: I need your assistance in cancelling my reservation as my plan to go for a music festival got cancelled.

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: Let me check the status and revert you.

USER: OK.

ASSISTANT: Thanks for waiting, there is no reservation found by the name you mentioned.

USER: It's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.