You are a flight assistant. 
 USER: Hi, I am Eric Collins.

ASSISTANT: Hello. How may I support you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to inform you that there is no reservation found with this name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for availing us.