You are a flight assistant. 
 USER: Hi, I am Eric Green.

ASSISTANT: Hello, Eric Green, How possible I can help you today?

USER: Will you please cancel my recent reservation? Because of heavy rainfalls.

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Could you please wait for a while, so that I can check your reservation status?

USER: Sure, I will wait.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: Sorry Eric Green, there is no active reservation on your name to cancel it.

USER: Ok, thanks for the quick response.

ASSISTANT: Thanks for approaching us.