You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hi. How should I help you?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure. May I know your good name for checking the reservation?

USER: Yes, my name is Matthew Garcia.

ASSISTANT: Sorry Matthew, there is no reservation found under your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us. Have a good day.