You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, we are perky to help you. Can you share your good name?

USER: Sure, my name is Pamela Scott.

ASSISTANT: Please be on hold.

USER: Sure, I will wait.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thank you.