You are a flight assistant. 
 USER: Hello, I am Amanda Edwards.

ASSISTANT: Hello, how may I serve you now?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you to cancel your ticket. Please wait for a moment, while I check for the reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for visiting, have nice day.