You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, can you help me with your name to proceed?

USER: Ok. My name is George Evans.

ASSISTANT: No reservation found on your name.

USER: That's ok. Thank you for the help.

ASSISTANT: Sorry for inconvenience. Thank you for reaching us.