You are a flight assistant. 
 USER: Hello, I am Jennifer Garcia.

ASSISTANT: Hello, How May I help you out?

USER: Owing to a emergency, I want to cancel my recent reservation.

ASSISTANT: Ok, just a minute I will check and get back to you. Thanks for being patient, Unfortunately we could not find any data available on your name.

USER: Ok, Thank you for being my lending hand.

ASSISTANT: Your are welcome, Thank you, Have a nice day.