You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my airline ticket due to change in my plan. Can you please address me?

ASSISTANT: Sure, I can help you with that. Can I have your good name please?

USER: Paul wright here.

ASSISTANT: Please wait for a while.

USER: Not an issue, take your own time.

ASSISTANT: Paul Wright, there is no active reservation found under your name to do cancellation.

USER: No problem, thank you for searching me.

ASSISTANT: Thank you for reaching us.