You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I aid you?

USER: I want to change my reservation, due to the heavy rainfall at my destination place. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please provide me your name for checking purpose.

USER: Please check with the name of Carol White.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you.