You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what service are you looking for?

USER: I am Frank Hall. Can you please help me with changing my recent reservation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thank you for staying connected, we don't have any reservation on your name to change.

USER: No problem, thanks for the information.

ASSISTANT: Thank you.