You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Gary Allen, I would like to cancel my reservation because my schedule got cancelled. Can you please help me about it?

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status. Allen, I did not find any reservation with your name in my database.

USER: Ok, fine. Thank you for the information.

ASSISTANT: You are welcome. Thank you for reaching us.