You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation due to bad weather condition, can you aid me?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Can you please share me your name?

USER: Emma White.

ASSISTANT: Sorry, I didn't find any reservation on your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.