You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Samuel Taylor.

ASSISTANT: Glad to meet you Samuel. How can I help you today?

USER: I have some important work in my hometown, so can you help me for cancelling my recent reservation?

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Ok.

ASSISTANT: Sorry Taylor, there are no flights reserved on your name.

USER: Oh! It's ok, no problem. Thank you for your services.