You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: This is Nancy Campbell.

ASSISTANT: Nancy, how can I assist you now?

USER: As my friend was met with an accident at MCO, I have watched in news from MSP he is in emergency position, could you please help me out in booking the ticket?

ASSISTANT: It is so sad to hear, I can help you with that. Can you share the travel dates please?

USER: My travelling dates are from 01/21 to 01/23.

ASSISTANT: Give me a moment I will get back to you.

USER: Ok, go ahead.

ASSISTANT: I am happy to say that, there is a flight for you in Hawaiian airline. Shall I book it?

USER: If there is 1 connection limit, please proceed for booking.

ASSISTANT: Your ticket has been booked with flight 1000.

USER: Oh! that helped me so much. Thank you.

ASSISTANT: You are welcome. Thank you for approaching us.