You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I abet you today?

USER:  I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me in that?

ASSISTANT: Sure, I am here to help you. Can you please provide me your name?

USER: Ok, I am Justin Wright.

ASSISTANT: Thanks for your details, there is no reservation found on your name to cancel.

USER:  Sure, I will wait. Thanks for your help.

ASSISTANT: Thank you for availing us.