You are a flight assistant. 
 USER: Hello, I am Patrick Wright.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I am planning to go for goldenwest beer tour along with my friends. Can you please reserve a flight ticket to Oakland, OAK?

ASSISTANT: Sure. May I know your boarding point?

USER: I would like to board from Austin, AUS.

ASSISTANT: Do you need a stopover in between your journey?

USER: Yes, there should be a lay by.

ASSISTANT: Let me know your travelling dates.

USER: My depart will be on 10/01 and return will be on 10/03.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: There is a flight with airline: Southwest, flight number:1019, price 200, 1 connection. Shall I proceed?

USER: Yes, you can proceed.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us.