You are a flight assistant. 
 USER: Hi. I am Jacob White.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my recent reservation due to cancel of my brother's daughter engagement. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. Please hold a moment.

USER: ok.

ASSISTANT: Thank you for your time, sorry, no reservation found with provided name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for connecting with us.