You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Charles Rodriguez. I want to cancel my recent reservation due to bad weather. Can you help me out with cancellation?

ASSISTANT: Sure, please be on hold let me check the reservation status and I will get back to you with the details.

USER: Sure.

ASSISTANT: Sorry to inform you that there is  no reservation I found with the given name.

USER: Ok, No issue.

ASSISTANT: Thank you for reaching us. Have a nice day.

USER: Thanks for the information.