You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you today?

USER: As my visiting place is completely destroyed by floods, I need your help in cancelling my recent reservation. Please help me with that.

ASSISTANT: Sure, provide your good name please?

USER: Sure, my name is Carolyn Evans.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, I'll be online.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for reaching us.