You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: I am Edward Gonzalez. Could you please book a flight ticket to Phoenix, PHX from MSP?

ASSISTANT: I am here to help you in booking your flight ticket Edward Gonzalez. Can you please provide your planned dates of journey?

USER: I have planned to travel on May 06 and return back on May 08.

ASSISTANT: Please be on hold for sometime to check the available flights for your journey.

USER: Sure.

ASSISTANT: I regret to say that Edward Gonzalez, I am not able to book your flight ticket as no flights are travelling to your region.

USER: Not a problem, thank you for the information.

ASSISTANT: You are welcome, thank you for reaching us. Hope you have a nice day ahead.