You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Charles Wright.

ASSISTANT: How can I help you?

USER: I want to do some modifications in my previous reservation. Can you please help me?

ASSISTANT: Sure, I will help you to change your reservation.

USER: Thank you.

ASSISTANT: Sorry, no reservation found on your name.

USER: It's ok, thank you for your information.

ASSISTANT: Welcome, have a nice day.