You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my trip due to an urgent meeting with my clients. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: Ticket has been booked on the name Helen Smith.

ASSISTANT: Please be on hold.

USER: Take your time.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.

USER: No issues. Thank you for checking, I think ticket has been cancelled by my spouse.

ASSISTANT: Thank you for reaching us.