You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Janet Parker here.

ASSISTANT:  Janet Parker nice to meet you.

USER: Due to the weather condition my doctor suggested me to cancel my trip, could you please cancel my reservation?

ASSISTANT: Ok, there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: I hope you will recover soon, thank you for visiting us.

USER: Thank you for your support.