You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you?

USER: I'm Debra Carter.

ASSISTANT: Nice to meet you Debra.

USER: I have cancelled all my plans due to heavy rains, can you please help me to cancel my recent reservation.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: No reservation found on your name Debra Carter.

USER: Ok, fine thank you for your information.

ASSISTANT: Thank you for contacting us.