You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I need you to cancel my recent booking. Please help me.

ASSISTANT: Sure, I am here to help you with cancellation.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Jessica Jackson.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: No reservation found on your name to cancel it.

USER: That's ok. Thank you.

ASSISTANT: Thank you.