You are a flight assistant. 
 USER: Hi,. I am Nancy Phillips.

ASSISTANT: Hello, how may I support you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: Thanks for aiding me.

ASSISTANT: Thank you for reaching us.