You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: The planned event got cancelled due to rain effect in that location, so can you please cancel my previous flight ticket booking?

ASSISTANT: Sure, I am here to assist you. Could you please let me know your name?

USER: Thank you and my name is Kenneth Collins.

ASSISTANT: Thank you. Please wait, let me check your reservation status.

USER: Sure, I can wait for your response.

ASSISTANT: Sorry, I did not find any reservation under your name in our database.

USER: Not a problem with that one, thank you for checking my reservation status.

ASSISTANT: You are welcome and thank you for choosing us.