You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, let me know your name to check further in our records?

USER: My name is Raymond White.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found with your name in our records to cancel it.

USER: Thank you.

ASSISTANT: Thank you for contacting us.