You are a flight assistant. 
 USER: Hi.

ASSISTANT:  Hello, How can I best serve you today?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: I am Charles Hill.

ASSISTANT: I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: No issue, thanks for the information.

ASSISTANT: Thank you for choosing us.