You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand?

USER: I am Rachel Philips, I want to book a flight on 01/20 and return on 01/22.

ASSISTANT: Sure, May I know your starting point of journey?

USER: My source point is NY-EWR and destination is WA-SEA.

ASSISTANT: Do you have any specifications?

USER: I need a connecting flight.

ASSISTANT: Thanks for the details. There is a flight available with Spirit airline, flight number 1000 with fare 100 and a lay by.

USER: Please proceed with booking.

ASSISTANT: Your flight ticket has been reserved.

USER: Thank you for helping me with booking.

ASSISTANT: Thank you for contacting us.