You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me in help me in cancelling my recent reservation?

ASSISTANT: Sure, please mention your name to check your reservation details.

USER: I am Ashley Hill.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, we couldn't found the reservation by your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.