You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my flight ticket due to urgent meeting, can you help me with that?

ASSISTANT: Sure, I will help you. Can you provide your name to check the reservation status?

USER: I am Angela Martinez.

ASSISTANT: Please, standby.

USER: Sure.

ASSISTANT: Thank you for waiting, I did not find any reservation on your name to cancel.

USER: That's ok. Thank you for your help.

ASSISTANT: Thank you for reaching us.