You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know how best I can help you today?

USER: This is Jeffrey Turner, can you help me to book a flight ticket from SEA to MCO?

ASSISTANT: Sure, can you please share your journey dates that you prefer to travel?

USER: I am travelling from Jan 23 to Jan 25.

ASSISTANT:  Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.