You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I am looking for a flight from CLT to HOU, can you please help me in booking?

ASSISTANT: Sure, I am here to help you out. Please provide me your trip dates.

USER: I am planning to start my journey on Jan 12 and return back on Jan 14.

ASSISTANT: May I know your name to fill the reservation form?

USER: Sure, my name is Jacob Evans.

ASSISTANT: Do you have connection limit?

USER: I need a connecting flight.

ASSISTANT:  Jacob Evans, here is a connecting flight in economy class. Can I proceed with it?

USER: Please proceed.

ASSISTANT: Your ticket ha been booked with 1029 flight in Southwest airlines.

USER: Thank you for your service.

ASSISTANT: Jacob Evans, thank you for reaching us.