You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Jeffrey Edwards. Can you please help me to cancel my reservation?

ASSISTANT: Sure, we will surely help you.

USER: Thank you.

ASSISTANT: Please give me sometime to check your details and I will get back to you.

USER: I will wait for your response.

ASSISTANT: Thank you for waiting, we are sorry to inform you that there is no reservation found on your name.

USER: Ok, no problem. Thank you so much for your time.

ASSISTANT: Thank you for consulting us.