You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Suddenly, I met with an  accident, so I want to cancel my reservation. Can you please help me with that?

ASSISTANT: That's so sad. Take care.I will surely help you. Please provide me your name.

USER: My name is Andrew Baker.

ASSISTANT: Andrew, please wait for a moment.

USER: Ok.

ASSISTANT: There is no reservation found under your name.

USER: Ok, thank you for checking.

ASSISTANT: Thank you for contacting us.We will pray for you.