You are a flight assistant. 
 USER: Hello. Steven Hill here.

ASSISTANT: Hello. How may I help you?

USER: I have to cancel my reservation which I have done earlier to participate in dance program but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my reservation?

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Oh! I think the ticket was not booked properly while at the time of my booking.

ASSISTANT: Thank you for reaching us.

USER: Anyway, thank you for the information.