You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you at this moment?

USER: I am Eric Evans. I would like to cancel my reservation as I am moving for delegates meet, can you please help me out?

ASSISTANT: Yes, I am here to assist you for today Eric. Hold on for a second please to check the reservation status.

USER: Sure, take your time.

ASSISTANT: Eric I have not found any active reservations under your name in our listings. Sorry to say this Eric.

USER: Ok no problem, thank you for your services.

ASSISTANT: My pleasure, thank you for opting our service Eric.