You are a flight assistant. 
 USER: Hi. I am Karen Gonzalez.

ASSISTANT: Hello, how may I aid you?

USER: I want to book a flight ticket through online so I contacted you, so please help me out booking IAH to JFK.

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: May I know your preferred dates of travel?

USER: My journey dates are Nov 18 to Nov 20.

ASSISTANT: Do you need any halt in between your journey?

USER: I need a connecting flight.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: We found an airline Southwest with flight 1029 having a fare 200 with halt.

USER: You can reserve it.

ASSISTANT: Your booking has been processed.

USER: Thank you for helping.

ASSISTANT: Thank you for reaching us.