You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: Myself Anthony Robinson, can you help me in cancellation of my reservation I had done a week ago?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Ok, please take your own time. I will wait patiently.

ASSISTANT: Anthony Robinson, there is no active reservation found under your name in our database.

USER: Ok, not a problem. Thank you for the information.

ASSISTANT: Thank you for contacting us.