You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: I want to cancel my reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Steven Davis.

ASSISTANT: Please standby.

USER: Ok.

ASSISTANT: We found a reservation in your name and it has been cancelled as per your request.

USER: That's Fine. Thank you.

ASSISTANT: Thank you for reaching us.