You are a flight assistant. 
 USER: Hello, I am Ashley Rodriguez.

ASSISTANT: Hello, how may I help you today?

USER: Due to sudden changes, my exams has been preponed. I want to change my reservation.

ASSISTANT: Sure, I will help you.

USER: Can you please help me with it?

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for choosing us.