You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: My seminar got cancelled due to bad weather, so can you please help me with cancelling my reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Frank Johnson.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: No worries, thank you for your information.

ASSISTANT: Thank you.