You are a flight assistant. 
 USER: Hi. I am Jennifer Hernandez.

ASSISTANT: Hello Jennifer, what can I do for you?

USER: Please cancel my recent reservation, since our educational tour has been cancelled due to budget problem.

ASSISTANT: Ok, sure, I can cancel your booking. Please be on hold, I will revert you.

USER: Ok.

ASSISTANT: Sorry, there is no booking done on your provided information Jennifer.

USER: That's fine, thank you for your time.

ASSISTANT: Welcome, hope you have a great day.