You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to heavy snowfall, I would like to cancel my recent reservation.

ASSISTANT: Sure, give me a minute.

USER: Sure.

ASSISTANT: I will be back with the details. Can I know your name?

USER: My name is Raymond Wright.

ASSISTANT: Raymond, there is no reservation found on you name.

USER: Ok, no problem, thank you for your information.

ASSISTANT: You are welcome.