You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Susan Adams here.

ASSISTANT: How can I assist you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will do that for you. Let me check your reservation status.

USER: Ok, I will wait.

ASSISTANT: Susan, I have not found any reservation by your name in our database.

USER: Thanks for the information.

ASSISTANT: You are welcome, thank you for choosing us.