You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you now?

USER: I need to cancel my reservation due to my planned event got cancelled.  So please help me with that.

ASSISTANT: Ok, may I know your name to check with your previous booking status.

USER: Thank you. Please check the reservation with my name Deborah Rodriguez.

ASSISTANT: Ok, please allow me to check with booking status for a moment.

USER: Sure, take your time to check.

ASSISTANT: Deborah Rodriguez, I am so sorry to tell you about this but there is no flight available for your journey.

USER: Oh! It may not be booked properly due to some technical issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for approaching our services.

USER: Most welcome.

ASSISTANT: Have a nice day.