You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I am Jonathan Phillips, can you help me to change my reservation?

ASSISTANT: Sure, May i know your name/.

USER: Jonathan Phillips here.

ASSISTANT: Ok, wait for some time. There was no reservations found on your name.

USER: That is fine. Thank you for your help.

ASSISTANT: Thanks for connecting us.