You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be at your service today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: May I know your name please?

USER: Edward Phillips here.

ASSISTANT: I am sorry no reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for choosing us.