You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.

ASSISTANT: Ok. May I know your good name?

USER: My name is Amanda Hall.

ASSISTANT: Please wait minute.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found.

USER: No problem, thank you.

ASSISTANT: Thank you.