You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.

USER: Sure, myself Barbara Roberts.

ASSISTANT: Sorry Barbara Roberts, there is no active reservation on your name in our database.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.