You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Due to some health issue, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your good name?

USER: Sure, I am Stephen Scott.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for opting us.