You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ryan Robinson.

ASSISTANT: How can I support you today?

USER: I need to cancel my recent reservation, as my exam go cancelled. Please help me in cancelling?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for contacting us.