You are a flight assistant. 
 USER: Hello, I am Michael Carter.

ASSISTANT: Hello, how can I help you?

USER: Due to an earth quake I am very panic, So I need a change of climate. Can you help me in changing my reservation?

ASSISTANT: Sure, please wait I will revert you. Sorry, no reservation was found on your name.

USER: Thank You,.

ASSISTANT: Thank you for reaching us, have a nice day.