You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Larry Thomas. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you for that.

ASSISTANT: Please give me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry, we couldn't find any reservation on your name in our records.

USER: Oh! it may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Welcome, have a nice day.