You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation due to heavy snow fall at my origin point. So can you please help me in cancel the reservation?

ASSISTANT: Sure, I will help you to cancel you ticket. May I know your good name?

USER: My name is Ronald Robinson.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: OK, not an issue. Thank you for the information.

ASSISTANT: Thank you for reaching us, we hope see you again.