You are a flight assistant. 
 USER: Hello, I am Virginia Brown.

ASSISTANT: Hello, how can I support you today?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, I can your recent reservation right now. Please wait for a while, I will check the reservation list and revert to you.

USER: Ok.

ASSISTANT: Thanks for being waiting. Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for choosing us, have a great day.