You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Rachel Robinson here.

ASSISTANT: Good morning Rachel. In which way I can assist you today?

USER: I want to cancel my recent reservation due to the climate, can you help me with canceling?

ASSISTANT: Sure, I will help you with cancelling your reservation. Please be hold on for a moment.

USER: Sure, get me with status of my cancelling.

ASSISTANT: Thank you for waiting. Sorry Rachel, I have not found your reservation to cancel it.

USER: It's ok, may be it was not done properly while I am booking. Thank you for your service.

ASSISTANT: Yes, may be. Thank you for choosing us.

USER: Welcome, have a nice day.