You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I need to change my reservation due to urgent meeting, can you help me?

ASSISTANT: Sure, may I know your name?

USER: I am Anthony Phillips.

ASSISTANT: Ok, please wait for sometime.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: That's ok. Thank you.

ASSISTANT: Thank you for reaching us.