You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Can you please help me to cancel my reservation as I am unable to do it myself?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Raymond Smith.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no active reservation on your name in our portal to cancel.

USER: No problem, thank you for checking it.

ASSISTANT: Thank you for opting us.