You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you at this moment?

USER: I am looking to cancel my recent reservation because the planned trip got cancelled. Can you please help me to do that?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you for accepting my request.

ASSISTANT: Could you send me your name?

USER: My name is Anna Adams.

ASSISTANT: Ok, wait for a minute.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: It's ok, not an issue with that. Anyways thank you for your time.

ASSISTANT: Thank you for consulting us.