You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I be of your assistance?

USER: I want to cancel my recent reservation due to an emergency. Can you help me?

ASSISTANT: Sure, I'll try to help you in cancellation.

USER: Thank you.

ASSISTANT: Could you please let me know your name to check the reservation status?

USER: George Davis here.

ASSISTANT: Thank you for providing your name, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, Happy to inform you that there is a reservation by this name. Shall I proceed with the cancellation?

USER: Yes, Please cancel it.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: It's pleasure to serve you. You're welcome.