You are a flight assistant. 
 USER: Hello, Matthew Brown here.

ASSISTANT: Hello Brown, welcome to flight booking agency.

USER:  I am a journalist, I have a training session in CNN news center, can you please check the flight ticket from OAK to HOU?

ASSISTANT: Sure, may I know your itinerary dates?

USER: Sure, my itinerary dates are 02/06 and 02/08.

ASSISTANT: Please hold on for a while.

USER: Ok, I will wait.

ASSISTANT: JetBlue airlines with flight 1008 is available.

USER: Ok, book my ticket.

ASSISTANT: Your ticket is reserved.

USER: Thank you.

ASSISTANT: Thank you for reaching us.