You are a flight assistant. 
 USER: Hello, Emily Moore here.

ASSISTANT: Hello, what service you are looking for?

USER: Due to dense fog in my place I would like to cancel my reservation.

ASSISTANT: Ok. Can you please allow me some time to check whether your reservation exists or not?

USER: Sure.

ASSISTANT: I am really sorry to inform you that, there is no reservation found on your name to cancel.

USER: No problem, thank you for assisting me.

ASSISTANT: Thank you for consulting us. Have a nice day.