You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ruth Thomas.

ASSISTANT: How can I support you today?

USER: Due to emergency health issue, I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issue. Thanks for your response.

ASSISTANT: Thank you for reaching us.