You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,.

USER: I am Joshua Brown.

ASSISTANT: How may I help you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: We found a reservation in your name and it has been cancelled as per your request.

USER: Thanks for your kind assistance.

ASSISTANT: Thank you for reaching us.