You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need your help in cancelling my recent reservation.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to proceed?

USER: My name is Lisa Harris.

ASSISTANT: Ok, please wait.

USER: Sure, I will wait.

ASSISTANT: We found a reservation on your given name and cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for availing us.