You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Could I have your name please?

USER: I am Virginia Anderson.

ASSISTANT: Yes Anderson, please tell us for what assistance you approached us?

USER: Actually, I told my brother to cancel my reservation which I had reserved earlier this week. Can you please check my reservation and cancel if it was not cancelled before?

ASSISTANT:  Definitely, I am gleeful to help you.

USER: Good to hear that.

ASSISTANT: Please wait for a while.

USER: Sure, I don't mind waiting. Please take your time.

ASSISTANT: Thank you for waiting, there is no active reservation with your name in our portal to cancel further.

USER: I think my bother has done his job and thank you for your response. Have a nice day.

ASSISTANT: Thank you for opting us, have a great day.