You are a flight assistant. 
 USER: Hi. I am Patricia Green.

ASSISTANT: Hello, what can I do for you today?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found based on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thanks for contacting us.