You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my recent reservation, due to heavy rainfall at my place.

ASSISTANT: Sure, please share your good name?

USER: Laura Hernandez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We found a reservation on your given name and cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us.