You are a flight assistant. 
 USER: Hi, Deborah Young here.

ASSISTANT: Hello. Young, can I know what you are looking for?

USER: I want to cancel my current reservation due to health problem. Could you help me?

ASSISTANT: I can help you with that.

USER: Ok.

ASSISTANT: Sorry Deborah, there is no reservation in my database regarding your details.

USER: That's fine. Thank you.

ASSISTANT: Thank you for approaching us, have a great day.