You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Dennis Wright.

ASSISTANT: How may I assist you?

USER: I need to amend my reservation due to some issue in my location, can you help me out?

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your reservation status.

USER: Sure, take your own time.

ASSISTANT: Sorry, there is no reservation found your name in our records.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us.