You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, we are here to help you. Can I have your name to proceed further?

USER: Thank you, my name is Andrew Phillips.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT:  Thank you for your time, unfortunately no reservation found on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.