You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Janet Thomas.

ASSISTANT: How may I assist you today?

USER: Due to sudden demise of my grand mother I need to cancel my reservation, can you please help me out?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no activate reservation found on your name in our database.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Welcome, thank you for reaching us.