You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Carolyn Wright.

ASSISTANT: How can I aid you at this moment?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I am glad to help you in modifying your reservation.

USER: Thank you.

ASSISTANT: Please allow me a moment to check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for your patience. Sorry Wright, there is no reservation found under your name in our records.

USER: That's ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Anyways, thank you for the information.

ASSISTANT: You are welcome, have a nice day.