You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER:  I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me in this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Can I have your name to proceed further?

USER: I am Elizabeth Martinez.

ASSISTANT: OK, please hold a moment, let me check your reservation and let you know.

USER: Sure.

ASSISTANT: Thank you for holding on, no reservation found with provided name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for availing us.