You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Frank lee. I would like to cancel my flight ticket. Could you help me out?

ASSISTANT: Sure, please hold on for a moment, let me check. I am sorry, there are no reservations with your name.

USER: Sure, please take your time. Ok, thank you for the information.

ASSISTANT: Thank you, have a good day.