You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know how best I can help you today?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT:  Sure, I am here to help you with that. May I know your name please?

USER: My name is Scott Anderson.

ASSISTANT: Thank you. Please wait for a while, let me check your reservation status.

USER: Ok.

ASSISTANT: Sorry, I did not find any reservation by your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.