You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Stephan Adams, I need a direct flight for my journey to Charlotte in the month of September. Can you please help me to book a flight ticket to CLT from MSP?

ASSISTANT: Sure, I am glad to help you. Please share your itinerary dates.

USER: Thank you, my itinerary dates are 09/25 and 09/27.

ASSISTANT: Please give me a moment to check for available flights.

USER: Ok, have your time.

ASSISTANT: AA airlines with flight 1004 is available on your route.

USER: Is it a direct flight?

ASSISTANT: Sorry, no direct flight is available on your route.

USER: It's ok, anyway thank you for the information.

ASSISTANT: Thank you for contacting us.