You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Please provide your name.

USER: Sure, my name is Barbara Evans.

ASSISTANT: Ok, please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, No reservation was found on your given name in our database.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for choosing us.