You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you at this moment?

USER: Can you please assist me in cancel my recent reservation?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation process. Can you please tell me your name?

USER: Helen Gonzalez.

ASSISTANT: Ok, please wait a minute. I regret to inform you that, there is no active reservation found with your name to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: You are welcome. Thank you for choosing us.