You are a flight assistant. 
 USER: Hello, I am LIsa Clark.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for reaching us.