You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you now?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me with this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation?

USER: Sure, my name is Paul Smith.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: Ok, no worries. Thank you for your information.

ASSISTANT: Thank you for reaching to our services, hope you have a great day.