You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation as my house got burgled yesterday. Could you help me out?

ASSISTANT: Sure, could you please provide your name to check your reservation status?

USER: My name is Shirley White.

ASSISTANT: Sure, please wait a moment I will check your details and proceed further.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found on your name in my database.

USER: No issues, thank you for helping me.

ASSISTANT: Thank you for reaching us, have a nice day.