You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Thomas Carter.

ASSISTANT: How can I aid you?

USER: I want to attend an event in New York. Can you help me to book a ticket from SFO to EWR?

ASSISTANT: Sure, do you need any halt in between your journey?

USER: I am looking for a direct flight.

ASSISTANT: Help me with your scheduled travel dates please?

USER: I want to travel on 11/21 and 11/23.

ASSISTANT: Ok, wait a moment.

USER: Ok, take your time.

ASSISTANT: Thanks for being patience, there were no flights found with your given requirements.

USER: That's fine. Anyways, thank you.

ASSISTANT: Thanks for using our service.