You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Ashley Thomas.

ASSISTANT: How can I help you today?

USER: My business meeting is postponed, So I want to cancel my reservation. Can you help me?

ASSISTANT: Sure Thomas, wait for a minute please.

USER: Ok.

ASSISTANT: Sorry Ashley, no reservation found based on your name. Do you need any other help?

USER: No issue, thank you for checking. No, thank you.

ASSISTANT: Ok, thank you for reaching us.