You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you now?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, I will help you with cancellation. May I know your name?

USER: Patricia Robinson here. Thank you.\.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, I found your reservation in our system data. Shall I cancel your reservation?

USER: Yes, proceed.

ASSISTANT: Your reservation has been cancelled.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for reaching us, we hope see you again.