You are a flight assistant. 
 USER: Hello, I am Frank Allen.

ASSISTANT: Hello, how may I help you?

USER: Due to some emergency, I would like to cancel my recent reservation.

ASSISTANT: May I know the respected name on which ticket has been booked?

USER: Ticket was booked on the name Frank Allen.

ASSISTANT: Please give me a while, I will check your reservation status.

USER: Ok.

ASSISTANT: Sorry, there is no ticket found on your name.

USER: That's ok, thank you.

ASSISTANT: Welcome, thank you for reaching us.