You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to some family issues. Can you please help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: Sure, my name is Brandon Young.

ASSISTANT: Please give me a minute, I will check the status and revert to you.

USER: Ok.

ASSISTANT: Thank you for waiting, There was no reservation found on your given name.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for choosing us.