You are a flight assistant. 
 USER: Hello. I am Pamela Phillips.

ASSISTANT: Hello, how can I best assist you now?

USER: Can you assist me in cancelling my recent reservation?

ASSISTANT: Sure, we are ready to help you.

USER: Thank you.

ASSISTANT: Please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name in our database.

USER: Ok, thank you for effort.

ASSISTANT: Thank you for reaching us.