You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Edward Jones.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: That's Ok, thanks for your information.

ASSISTANT: Thank you for reaching us.