You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jessica Gonzalez.

ASSISTANT: Jessica, how can I assist you today?

USER: Due to an emergency, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, let me check for your reservation status. Please wait.

USER: Sure.

ASSISTANT: Sorry Jessica, I have not found any reservation by your name in our database.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.