You are a flight assistant. 
 USER: Hi. I am Scott Martin.

ASSISTANT: Hello, how can I help you?

USER: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination. Can you help me?

ASSISTANT: Sure, I am here to help you. Please wait a minute.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry to say no reservation found on your name.

USER: It's Ok, thanks for your assistance.

ASSISTANT: Thank you for reaching us, have a nice day.