You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that. Can I have your name please for checking your reservation status?

USER: My reservation was done under the name Kimberly Lewis.

ASSISTANT: Ok, please wait a moment and I will check for reservation.

USER: Sure, take your time.

ASSISTANT: Sorry Kimberly Lewis, no reservation has found under your name to cancel.

USER: That's ok, not an issue.

ASSISTANT: Thank you for choosing us, have a good day.

USER: Anyways, thank you for the information.

ASSISTANT: Most welcome.