You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am planning to book a flight ticket to OAK from IAH, can you please help me out?

ASSISTANT: Sure, may I know your planned travel dates please?

USER: Sure, my trip dates are Nov 12 and Nov 14.

ASSISTANT: Would you like to travel in a connecting flight or a direct flight?

USER: I am looking for a flight with 1 connection.

ASSISTANT: May I know your good name please?

USER: My name is Christopher Parker.

ASSISTANT: We found Southwest airline with economy class and flight number is 1028 with arrival time is 4:00 hours and depart time is 12:00 hours.Shall I proceed for booking?

USER: Ok, please proceed.

ASSISTANT: Your ticket is booked.

USER: Thank you for the help.

ASSISTANT: You are welcome.