You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are perky to help you.

USER: Ok, thank you.

ASSISTANT: Can you please share your good name to proceed further?

USER: Myself Sandra Harris.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Thanks for your information.

ASSISTANT: Thank you.