You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is Virginia Gonzalez.

ASSISTANT: Ok, please be on hold. Let me check your reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: We found your reservation active and cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank your for reaching us.