You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my recent reservation. Could you please help me with that?

ASSISTANT: Sure, I am here to help you with this.

USER: I am Patrick Hill.

ASSISTANT: May I know your name please? Ok, please wait.

USER: Sure.

ASSISTANT: Sorry Hill, there is no reservation found as per your name to cancel it.

USER: Ok, not an issue thank you for information.

ASSISTANT: You are welcome.