You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me?

ASSISTANT: Sure, I am here to help you with the ticket cancellation process.

USER: Thank you.

ASSISTANT: Can you please let me know your good name to check the reservation status?

USER: Sure, my name is Benjamin Young.

ASSISTANT: Ok, please wait a minute.

USER: Sure, I will wait.

ASSISTANT: I am happy to inform you, I have found the existing reservation with your name and I have successfully cancelled your ticket.

USER: Ok, no problem. Thank you for your service.

ASSISTANT: You are welcome. Thank you for reaching our agency. Have a nice day.