You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Kimberly Roberts.

ASSISTANT: Yes Roberts.

USER: I would like to cancel my reservation as I am leaving for business meet, can you please help me out?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Sorry, no active reservation found on your name to cancel your previous reservation.

USER: Ok no problem, thank you for your services.

ASSISTANT: Welcome, have a nice day. Thank you for choosing us.