You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Ruth Martinez here. I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?

ASSISTANT: Sure, I am here help you with that. Yes, we found your reservation, can I cancel it?

USER: Yes, please proceed with that.

ASSISTANT: Your reservation is successfully cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.