You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, can I know your name please?

USER: Sure, my name is James Lopez.

ASSISTANT: I found your reservation in the name of Perez, can I cancel it?

USER: Yes, please cancel it.

ASSISTANT: I have cancelled your reservation.

USER: Thank you so much.

ASSISTANT: Thank you for approaching us.