You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I have to change my destination airport code in my previous reservation, can you please help me to do that?

ASSISTANT: Sure, can I have your name please?

USER: I am happy for your quick response. My name is Virginia Adams.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait for your reply.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: It's ok, I think the ticket is not booked properly. Anyways thanks you for taking this as your responsibility and checking my ticket status.

ASSISTANT: Thank you for opting us.