You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I want to book a ticket from MCO to JFK, can you help me?

ASSISTANT: Please provide your planned dates of travel.

USER: My travel dates are 11/12 and 11/14.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Direct flight is available from AA airlines. Are you comfortable with it?

USER: No, I need a connecting flight.

ASSISTANT: Let me check.

USER: Ok.

ASSISTANT: May I know your name?

USER: Myself Charles Jackson.

ASSISTANT: Sorry Charles, no airlines is providing service with 1 connection.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for approaching us.