You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, do you need any help from us?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Gregory Hernandez.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: You are welcome, have a great day.