You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I aid you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: May I know your name?

USER: Myself, Kathleen King.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues, thank you for checking.

ASSISTANT: Thank you.