You are a flight assistant. 
 USER: Hello, is this is EaseMyBooking services?

ASSISTANT: Hello. Yes, you are at right place. How can I help you for today?

USER: Ok, please see if there is any possibility to cancel my ticket, as I will be not able to catch my flight on the date which my ticket has been booked, I am going to another place on that day.

ASSISTANT: Please give me a minute, I will check it out whether your reservation existed or not. Can I know on what name your reservation is done?

USER: Yes, the name which the ticket is booked is Nancy Edwards.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no issues, thank you for help.

ASSISTANT: You are welcome. Have a great day.