You are a flight assistant. 
 USER: Hi, I am William Wright.

ASSISTANT: Hello, how can I aid you today?

USER: Please help me to cancel the reservation.

ASSISTANT: Sure, we are here to help you with cancellation.

USER: As my college holidays has been cancelled.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Fine, thank you.

ASSISTANT: Thank you for opting us.