You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: I reserved the ticket under the name Kathleen Scott.

ASSISTANT: Please allow me a moment.

USER: Sure, I will.

ASSISTANT: There is no reservation found under your name.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for contacting us.