You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Charles Roberts here. I am planning to visit Charlotte zoo, could you book a ticket from ORD to CLT?

ASSISTANT: Ok, may I know the landing and flying dates?

USER: The travel dates are from 05/13 to 05/15.

ASSISTANT: I found a flight with number 1018 and connection is 1. Can I book it?

USER: You can proceed with that.

ASSISTANT: Your ticket is booked with airline Delta.

USER: Thank you for your help.

ASSISTANT: My pleasure.

USER: Most welcome.