You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me booking a flight ticket from OAK to IAD?

ASSISTANT: Sure, I am here to help you out. Please provide me your trip dates.

USER: I will start on 04/09 and return on 04/11.

ASSISTANT: May I know your name to proceed further?

USER: I am Joseph Lewis.

ASSISTANT: Do you need connecting flight or direct flight?

USER: I need a break in my journey.

ASSISTANT:  Joseph Lewis, here is a connecting flight in economy class. Can I proceed with it?

USER: Please proceed with the booking.

ASSISTANT: Your ticket has been booked with 1003 flight in Southwest airlines.

USER: Thank you.

ASSISTANT: Thank you for reaching us.