You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: My name is Nicholas Allen, can you help me to cancel my reservation?

ASSISTANT: Sure, I can help you Allen. Let me check your reservation status.

USER: Sure, take your time.

ASSISTANT: Allen, I have not found any reservation by your name in our database.

USER: No problem, thank you for assisting me.

ASSISTANT: Thank you for contacting us and have a nice day.