You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Please reserve a direct flight for me from CLT to HOU?

ASSISTANT: Sure, I will help you with that, can you please share your travelling dates?

USER: My travelling dates are 07/12 and 07/14.

ASSISTANT: Ok, wait for a moment please.

USER: Ok.

ASSISTANT: Sorry, no flights as per your details.

USER: Myself Shirley Allen.

ASSISTANT: Thank you for reaching us.

USER: Ok, fine thank you for checking.

ASSISTANT: You are welcome.