You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am happy to help you. Can I have your good name?

USER: Sure, My name is Timothy Thomas.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: Ok, No issues, thank you.

ASSISTANT: Thank you for contacting us.