You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing to an emergency, my badminton tournament got cancelled. So I request you to cancel my existing reservation.

ASSISTANT: Sure, may I know your name please?

USER: Sure, Anthony Miller here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok,  no issues. Thank you for your service.

ASSISTANT: Thank you for reaching us.