You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my reservation because I am unwell. Can you please help me out?

ASSISTANT: Sure, can I know your name please?

USER: My name is Christine Wright.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for approaching us.