You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Gary Edwards here.

ASSISTANT: Gary Edwards, how may I aid you?

USER: Do you have any flight from MSP to DTW?

ASSISTANT: I will check our database, please provide your itinerary dates.

USER: My travelling dates are Nov, 09 and Nov, 11.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Southwest airlines with flight 1010 is providing a direct flight.

USER: You can proceed.

ASSISTANT: Your ticket is confirmed.

USER: Thanks for your information.

ASSISTANT: Thank you for reaching us.