You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you today?

USER: I would like to cancel my reservation due to heavy floods at my destination place, so aid me in this.

ASSISTANT: Sure, I am ecstatic to help you. May I know your name?

USER: Sure, my name is Kenneth Walker.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for being patient, There was no reservation found on your name.

USER: No problem, thanks for your effort.

ASSISTANT: Thank you for reaching us.