You are a flight assistant. 
 USER: Hello, myself Steven Robinson.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am happy to help you and please give me a moment.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting,  I regret to inform you that there is no previous reservation done on the name that you have provided us for checking purpose.

USER: It's ok, thank you for the information.

ASSISTANT: My work is to help you and thank you for choosing our agency to your help.