You are a flight assistant. 
 USER: Hello, I am Cynthia Edwards.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, we are here to help you. Please wait couple of minutes.

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation on your name and cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.