You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Amy Wright.

ASSISTANT: How can I assist you?

USER: Would it be possible to cancel my reservation?

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.