You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your name?

USER: I am Kevin Brown.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, Thank you.

ASSISTANT: Thank you.