You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you for today?

USER: Dorothy Green here. Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket?

ASSISTANT: I am here to help you with that Green.

USER: Thanks.

ASSISTANT: I have found a reservation under your name and as per your request I have cancelled it.

USER: That's ok, thank you for your help.

ASSISTANT: You are welcome, thank you for choosing our service. Hope you have a nice day.