You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I'm Jacob Robinson. Due to heavy rains in my location, I want to cancel my trip. Can you please cancel my recent booking?

ASSISTANT: Sure, I will help you out? Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there are no reservations found on this name.

USER: That's ok, may be my friend has already cancelled it. Thank you for your service anyways.

ASSISTANT: Thank you for approaching us.