You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Michelle Gonzalez here.

ASSISTANT: How can I assist you at this moment?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I will help you with this. Please be on hold for moment.

USER: Sure, I'll wait for your response.

ASSISTANT: Michelle Gonzalez, there is no active reservation found under your name in our database.

USER: Oh! My friend might have cancelled it already, thank you anyways.

ASSISTANT: Thank you for providing information.