You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Myself Nancy Taylor. For some issues I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok.

ASSISTANT: No reservation found on your name.

USER: It's ok.

ASSISTANT: Sorry for inconvenience.

USER: Thank you for the information.

ASSISTANT: Thank you for choosing us, have a nice day.