You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I would like to change my flight reservation as my trip got postponed, can you please help me?

ASSISTANT: Sure, may I know your name?

USER: My name is Shirley Rodriguez.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you so much.