You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you?

USER: I have planned to visit Dallas due to heavy snowfall, I want to cancel my recent reservation. Can you help me out in cancellation of my ticket?

ASSISTANT: Sure, may I know your good name?

USER: Kimberly Scott is my name.

ASSISTANT: Please wait for a minute, I will check with the resevation and revert to you.

USER: Sure.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for reaching us.