You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, How exactly I can serve you the best today?

USER: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: Let me know your name to check your reservation?

USER: I am Ruth Jackson.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: No problem, thank you for the information,.

ASSISTANT: Thank you for reaching us.