You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me?

ASSISTANT: Sure, we are glad to help you. May I know your good name to check your reservation?

USER: Stephanie Carter is my name.

ASSISTANT: Can you please wait for a moment, I will check with your reservation.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting. We  hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, No problem at all.

ASSISTANT: Thank you for reaching us. Have a good day.

USER: Thanks for your excellent support and help.