You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Justin Harris.

ASSISTANT: What type of help you are looking for?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation.

USER: Thank you.

ASSISTANT: Ok, please give me a moment. I will check your ticket status and get back to you.

USER: Ok, take your time.

ASSISTANT: Sorry to inform you, I have not found any reservation with your name in our database to cancel the ticket.

USER: That's ok, no problem. Anyway thank you for checking.

ASSISTANT: You are welcome. Thank you for choosing us.