You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you now?

USER: My cousin is unwell, so please help me to cancel her reservation.

ASSISTANT: Sure, can you please tell the name of your cousin?

USER: Sure, her name is Pamela Davis.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry Davis, there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for approaching us, have a nice day.