You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am looking for a flight from MSP to AUS, can you please help me in booking?

ASSISTANT: I can definitely help you in booking your ticket, can you share your trip dates?

USER: I will start my journey on Nov 10 and return back on Nov 12.

ASSISTANT: How may connections are required for your trip?

USER: I need a single connection flight. Sorry, I need a direct flight.

ASSISTANT: Ok, I am processing with direct flight.

USER: Ok.

ASSISTANT: Before going to process your ticket I need your name to reserve your seat on your name.

USER: My name is Laura Walker.

ASSISTANT: Ok Laura Walker, is there any other requirements?

USER: No, thanks for asking.

ASSISTANT: Please wait for a moment, let me check flights availability.

USER: Ok, take your time.

ASSISTANT: We regret to inform you that there is no active flights going on your way.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for contacting our agency.