You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: May I know if it is possible to cancel my recent reservation and provide a refund?

ASSISTANT: Sure, we are here to help you.

USER: Ok, thank you.

ASSISTANT: May I know your name?

USER: My name is Jerry Collins.

ASSISTANT: Ok, wait for some time.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That is ok, I will check my mails to know about the status of my reservation.

ASSISTANT: Thanks for approaching us.

USER: Anyways thank you for assisting me.