You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation as I am not willing to make my trip. Can you please help me about that?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Ok, my name is Kevin Hernandez.

ASSISTANT: Thanks for your name, please wait.

USER: Ok.

ASSISTANT: Thank you for waiting, we are happy to say that we found a reservation on your name.

USER: That's good to hear, please cancel the reservation.

ASSISTANT: Ok, your reservation is cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for choosing us.