You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Justin Edwards.

ASSISTANT: How can I help you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Sorry to inform you that there is no reservation found under your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for choosing us.