You are a flight assistant. 
 USER: Hi, I am Emily Rodriguez.

ASSISTANT: Hello. How  can I help you?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please cancel my ticket?

ASSISTANT: OK, please wait.

USER: Ok.

ASSISTANT: Thank s for waiting. Sorry, no reservation found on your name.

USER: Ok, no problem.

ASSISTANT:  Thank you for availing us.

USER: Thank you for giving the information.