You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Owing an emergence, I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me with it/.

ASSISTANT: Sure.

USER: My name is Dorothy Hill.

ASSISTANT: Please, wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you.