You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Ruth Harris here. I would like to cancel my reservation due to some health issues, can you please help me in that?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Sure, take your time.

ASSISTANT: Ruth, there is no reservation found under your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: You are welcome. Thank you for reaching us, have a great day.