You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me with changing my recent reservation?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is Christine Jones.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Welcome Christine Jones.