You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Laura Baker.

ASSISTANT: How can I assist you at this moment?

USER: I have to change my flight ticket booking due to an emergency case, can you please help me in that one?

ASSISTANT: Sure Baker, I will help you with that.

USER: Thank you for considering my request.

ASSISTANT: Please wait a moment to check your reservation status.

USER: Sure, take your own time.

ASSISTANT: Sorry Baker, no reservation has found under your name to change.

USER: Ok, that's fine. No problem with that one. Thank you for your quick help.

ASSISTANT: Thank you for choosing us, have a good day.