You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Laura Hernandez.

ASSISTANT: How may I help you, Laura.

USER: I would like to cancel my active reservation due to some personal problems, will you help me with that?

ASSISTANT: I am happy to help you. Can you please wait for a while.

USER: Sure, take your own time.

ASSISTANT: Laura, sorry no reservation found on your name in our database.

USER: Ok, not an issue. Thank you for helping me.

ASSISTANT: Thank you very much for approaching us.