You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to cancel of my exams. Could you please help me?

ASSISTANT: Sure, please let me know your name to find your current reservation status.

USER: I am Scott Thomas.

ASSISTANT: Sorry, we didn't find any reservation on our name to cancel.

USER: No problem, thank you for the information.

ASSISTANT: Thank you.