You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I guide you for today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please help me with that?

ASSISTANT: May I know your name?

USER: My name is Nancy Taylor.

ASSISTANT: Please give me a minute, I will check your reservation status.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for contacting us, have a nice day.