You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Myself Carolyn Harris.

ASSISTANT: Nice to meet you Harris.

USER: Can you please help me in ticket cancellation?

ASSISTANT: Ok, I will help you.

USER: Thank you.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT: Sorry Harris, there is no active reservation found with your name in our records.

USER: That's fine, thank you.

ASSISTANT: My pleasure.