You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?

USER: My reservation was done under the name Larry Williams.

ASSISTANT: Larry, there is no any active reservation with your name in my database.

USER: That's ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Anyways, thank you for checking.