You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Sure, my name is Katherine Edwards.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name to cancel.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you very much for approaching our agency.