You are a flight assistant. 
 USER: Hi. I am Jerry Lopez.

ASSISTANT: Hello, how can I help you today?

USER: Would it be possible to cancel my  reservation?

ASSISTANT: Yes, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.