You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to some urgent meeting, I am willing to cancel my reservation. Can you please help me for this?

ASSISTANT: Sure, may I know your name please?

USER: Myself Jacob Hill.

ASSISTANT: We found a reservation in your name and it has been cancelled as per your request.

USER: Thank you very much for cancelling the ticket.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.