You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you please help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, my name is Melissa Hall.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thanks for contacting us.