You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to Fly agency.

USER: Edward Johnson here.

ASSISTANT: Edward, how may I assist you?

USER: I had recently booked a flight ticket, but I met with an accident suddenly, so could you please help me out with cancelling of my ticket?

ASSISTANT: Sorry to hear that, let me check our database.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found by your name.

USER: It's alright, I think the ticket was not booked properly. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing Fly agency.