You are a flight assistant. 
 USER: Hi, I am Frank Hall.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergency I want to cancel my recent reservation flight ticket. Can you help me in this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting. There is no reservation with your name.

USER: It's alright, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.