You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you today?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, I am very happy to help you now.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: Amy Hernandez here.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: That's ok, no issues. Thank you for checking out.

ASSISTANT: Thank you for reaching us, have a good day.