You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, could I have your name please?

USER: My reservation was done under the name Rachel Evans.

ASSISTANT: Ok, please allow me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation with your name in our portal to cancel further.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are welcome, have a great day.