You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to some personal issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you with the cancellation of flight reservation. Please wait.

USER: Sure.

ASSISTANT: May I know your name please?

USER: My name is Eric White.

ASSISTANT: Nice to meet you Eric. Sorry there is no flight reservation on your name to cancel it.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you.