You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I want to cancel my recent reservation, as my health is not good to travel. Can you please help me?

ASSISTANT: Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?

USER: I am  Alexander Scott.

ASSISTANT: Scott, I did not find any reservation with your name in my database.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.