You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you out?

USER: Owing an emergency, I want to cancel your reservation. Can you help me for that? My name is Daniel Davis.

ASSISTANT: Sure, I am here to help you. Can you please let me know you name to proceed further? Ok, please wait.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.

USER: Welcome.