You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Debra Evans. I am trying to cancel my recent reservation because the planned trip got cancelled suddenly due to some financial issues in the family. Can you help me in cancelling the ticket?

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No issues, thank you for your information.

ASSISTANT: Your welcome.