You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to meet my professor on my trip dates and I am unable to travel on those dates, can you please help me with flight ticket cancellation process?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: Thank you for accepting my request and my name is Linda Scott.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Linda Scott, there is no reservation on your name in our database.

USER: Ok, no problem with that one. Thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us.