You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Paul Moore.

ASSISTANT: How can I assist you at this moment?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I will help you with this. Please give me a moment to check your reservation status.

USER: Thank you. I will wait for your response.

ASSISTANT: Paul Moore, there is no active reservation found under your name in our database.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for utilising our service.

USER: Most welcome.