You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I am Jeffrey Lopez, would please help me with cancelling my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: Please wait for a minute.

USER: Ok, take your own time.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for reaching us.