You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My name is Scott Taylor and I want to change my reservation. Can you please help me?

ASSISTANT: Sure, please wait for a while.

USER: Ok, take your time.

ASSISTANT: Sorry Scott Taylor, no reservation is available by your name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for choosing us.