You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Amy Adams.

ASSISTANT: Yes Amy.

USER: I need to give a surprise to my mother on her birthday. So, I am planning to move to the PHX. Can you help me in booking the ticket?

ASSISTANT: May I know your source code?

USER: My source airport code is OAK.

ASSISTANT: Can you please tell me your planning dates?

USER: My planning dates are from 12/08 to 12/10.

ASSISTANT: Please wait a moment. According to your dates, I found a flight-1011 with single connection and airline is Southwest.

USER: That's great to hear.

ASSISTANT: Shall I proceed?

USER: Please proceed.

ASSISTANT: Your booking is confirmed.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.