You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I assist you?

USER: Raymond Smith here, Due to bad weather I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Sorry, we could not found any reservation on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.