You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Owning to an emergency condition, I would like to cancel my recent reservation, can you please help me in this intent?

ASSISTANT: I will help you with that. Please give me a minute.

USER: Thank you. Ok, I will wait.

ASSISTANT: May I know your name please?

USER: Sure, my name is Kimberly Hill.

ASSISTANT: I am sorry to say that there is no reservation found.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.