You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation due to an emergency, can you please help me?

ASSISTANT: Sure, we are here to help you. Can I have your name to proceed further?

USER: Sure, my name is Samantha Carter.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: Ok, not an issue.Thank you for your information.

ASSISTANT: Thank you for reaching us.