You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: Can you please help me in cancelling my recent reservation? As my visiting place is completely destroyed by floods.

ASSISTANT: I am sorry for the incident that has been occurred at your destination. Sure, we are here to help you.

USER: Thanks for that.

ASSISTANT: Can you share me your good name please, to check the reservation status?

USER: Sure, my name is Kevin Lee.

ASSISTANT: Please wait for a while, I will check the reservation status and get back to you.

USER: Sure, take your own time.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Oh! May be my friend has already cancelled it. Thank you anyways.

ASSISTANT: Thank you for reaching us, have a good day.