You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Ok, please may I know your name to proceed?

USER: Myself Jason White.

ASSISTANT: Ok, please wait a moment.

USER: Ok, I will wait.

ASSISTANT: OK, I have found the reservation which you have asked. Can I proceed with the cancellation?

USER: Sure, you can proceed with that.

ASSISTANT: Ok, the flight reservation has been cancelled. Thank you for choosing our agency.

USER: Thank you for helping me.

ASSISTANT: Most welcome.