You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Actually my Hockey competition is postponed so that I want to cancel my recent reservation, can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: Yes, I am Jessica Scott.

ASSISTANT: Ok, hold on for a moment please.

USER: Ok.

ASSISTANT: Sorry to say this Scott, we could not find a reservation on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us. Have a good day.