You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,.

USER: I am Cynthia Adams.

ASSISTANT: How can I amend you today?

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: Sure, we are here to aid you.

USER: Thank you,.

ASSISTANT: Please, wait for a while I will check the reservation and let you know.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for availing us.