You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my reservation due to heavy rains at my destination place, so please help me.

ASSISTANT: Sure, we are here to assist you.

USER: Thank you.

ASSISTANT: Ok, May I know your name to proceed further?

USER: Sure, I am Catherine Smith.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your given name.

USER: No issues, thank you.

ASSISTANT: Thank you for availing us.