You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Please help me in cancelling my reservation as my plan to visit my granny's home got cancelled.

ASSISTANT: Sure. May I know your good name?

USER: I am Stephanie Carter.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no issue. Thanks for the response.

ASSISTANT: Thank you for approaching us.