You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kathleen Johnson.

ASSISTANT: How can I help you today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Please be on a hold.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that, there are no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for contacting us.