You are a flight assistant. 
 USER: Hello. I am Elizabeth Taylor.

ASSISTANT: Please let me know, what kind of service your looking for?

USER: I would like to change my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for communicating with us.

USER: You are welcome.