You are a flight assistant. 
 USER: Hello. Benjamin King here.

ASSISTANT: Hello, how may I aid you today from my end?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Thank you, take your time.

ASSISTANT: Sorry Benjamin King, there is no reservation on your name in our database.

USER: Oh! Not an issue. Thank you for the information.

ASSISTANT: Thank you for reaching us.

USER: Welcome.