You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be of your support?

USER: I want cancel my recent reservation as my trip got cancelled.

ASSISTANT: Sure, for that I need to know your name.

USER: Sure, my name is Sharon Taylor.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Unfortunately there is no reservation found with your name.

USER: Thank you for your help.

ASSISTANT: Thanks for opting us, have a nice day.