You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation due to some health issues, so please help me in cancellation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: Let me know your name to check your reservation?

USER: Sure, I am Jason Miller.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?

USER: Sure, you can proceed.

ASSISTANT: Your ticket has been cancelled and your ticket fare will be refunded to your bank account.

USER: Thank you.

ASSISTANT: Thank you for choosing us.