You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: I would like to cancel my reservation due to heavy rains at my destination place, so help me in cancellation.

ASSISTANT: Sure, we are here to help you. Please wait for a couple of minutes, I will check the existing reservation to cancel it. May I know your name?

USER: Please check the reservation on the name of Kenneth Walker.

ASSISTANT: Sure. We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No problem, thanks for your support.

ASSISTANT: Thank you for reaching us.