You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, please provide me your name?

USER: I am Helen Allen.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.