You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: I would like cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, let me know your name to check further?

USER: My name is Carolyn Davis.

ASSISTANT: Please wait.

USER: Sure, take your time.

ASSISTANT: Your reservation was successfully cancelled on your request.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.