You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I be at your service for the day?

USER: I have planned to visit Dallas due to heavy snowfall, I want to cancel my recent reservation. Can you help me out in cancellation of my ticket?

ASSISTANT: Sure, may I know your good name for further process?

USER: My name is Emily Moore.

ASSISTANT: Please, hold on. I will back and revert to you.

USER: Sure.

ASSISTANT: Thank you for your time. I have found a reservation on your name, I have canceled it.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us, have a great day.