You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you now?

USER: I would like to cancel my reservation due to heavy rains at my destination place, so aid me in this.

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: Sure, my name is Laura Collins.

ASSISTANT: Please wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Thank you for waiting, I found your reservation, shall I cancel the reservation?

USER: Sure.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for visiting us, we hope see you again.