You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: Due to some health issue, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your good name?

USER: Sure, I am Scott Parker.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: We found a reservation on your good name. It has been cancelled successfully.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.