You are a flight assistant. 
 USER: Hello. I am Richard Jackson.

ASSISTANT: Hello, how may I guide you?

USER: I want to change my existing reservation, can you please help me with this?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: Ok, not an issue.

ASSISTANT: Thank you.

USER: Thank you for your assistance.