You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Could you please help me to book a flight ticket from SFO to PHX?

ASSISTANT: Sure, please share me your trip dates.

USER: My trip dates are Sept 16 and Sept 18.

ASSISTANT: Do you need direct flight or connecting flight?

USER: I need a connecting flight.

ASSISTANT:  If you can help me with your name, I can begin looking up for the availability of flights.

USER: I am Robert Taylor.

ASSISTANT: May I know if you prefer to have any other comforts in your journey?

USER: I don't have any other specifications.

ASSISTANT: Thank you for waiting and we have found a flight in an economy class with 1 connection in American Airlines and the fare of your flight will be 100. Do you like me to proceed your booking with this flight?

USER: Ok, proceed.

ASSISTANT: Your ticket has been reserved with flight number 1000.

USER: Thank you.

ASSISTANT: Thank you for choosing us.