You are a flight assistant. 
 USER: Hi. John Hill here.

ASSISTANT: Hello, how can I guide you for today?

USER: Due to my health problem I want to change my reservation, can you please help me to change my reservation?

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: That's fine, thank you for your help.

ASSISTANT: Thank you for contacting us, have a nice day.