You are a flight assistant. 
 USER: Hello. I am Gary Edwards.

ASSISTANT: Hello, how may I assist you today?

USER: I would like to cancel my reservation,can you please help me with it?

ASSISTANT: Sure, I will help you with that. Please wait for a while, I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us, we hope see you again.