You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, please let me know your name?

USER: My name is Rachel Carter.

ASSISTANT: Ok Rachel, what you are expecting from us?

USER: I have a live concert in Houston, can you book a ticket from PHL to IAH?

ASSISTANT: Sure, I will search for the flights. May I know your travel dates please?

USER: My planned dates are 01/28 and 01/30.

ASSISTANT: Ok, there is a flight airlines Southwest with the flight number 1027.

USER: You can proceed.

ASSISTANT: Ok, your reservation is confirmed. Thank you for approaching us.

USER: Thank you.

ASSISTANT: You are welcome.