You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, I am here to help you. Please let me know your good name to proceed further.

USER: Anna Robinson here.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: No issue. Thank you for the help.

ASSISTANT: Thank you for availing us.