You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER:  Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am happy to help you. Can I have your good name?

USER: Kenneth White here.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for opting us.