You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ruth Green from Orlando.

ASSISTANT: How can I assist you Ruth Green?

USER: My friend has booked an extra ticket for me. So, I would like to postpone this ticket to some other purpose. Can you help me?

ASSISTANT: Sure, I will help you with this. There is no active reservation found under your name in our database.

USER: Its ok, I guess he lied me. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us.