You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Richard Rodriguez.

ASSISTANT: Richard Rodriguez, nice to meet you.

USER: I planned to visit New York, but due to bad weather I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure. Actually, there is no reservation found on your name.

USER: That's fine.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your time.