You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I render you?

USER:  I want to cancel my reservation, because I am not flexible to travel by flight.

ASSISTANT: Sure. May I know your name?

USER: Carolyn Rodriguez is my name.

ASSISTANT: please wait.

USER: OK.

ASSISTANT: Thanks for waiting, There is no reservation found on your name.

USER: Ok, that's not a problem.

ASSISTANT: Thank you.

USER: Thanks for your response.