You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I am Margaret Jackson. I want to book a ticket from Houston, HOU to Washington, DCA. Can you make a reservation?

ASSISTANT: Sure, Do you prefer a direct flight or a connected flight?

USER: I need a single connection.

ASSISTANT: Ok, when do you want to travel?

USER: My scheduled dates are on 11/08 and 11/10.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your patience, There were no flights found with your given details.

USER: Ok, not a problem, thank you.

ASSISTANT: Thank you for choosing us.