You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I amend you for the day?

USER: Owing to an emergency I had to request for this change reservation. Can you please help me to change an existing reservation?

ASSISTANT: Sure, please share your good name to check the reservation on your name.

USER: My name is Carol Allen.

ASSISTANT: Thank you for providing your name, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, I hardly tried to find  a reservation on your name, but there is no reservation on your name.

USER: Ok, no issues at all. Thanks for your kind support.

ASSISTANT: Thank you for opting our agency.