You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What type of help that you are expecting form my side?

USER: Owning to an emergency condition, can you please help me to cancel my reservation which is done recently?

ASSISTANT: Sure, I am gleeful to helping you in that one.

USER: Thank you.

ASSISTANT: May I know the name that you used in previous booking to search.

USER: Sure, my name is Steven Adams.

ASSISTANT: Thank you for your patience, when I have checked there is no ticket booked on the name which you have provided.

USER: Ok, no problem. Thank you for your service.

ASSISTANT: Thank you for reaching us,have a nice day.