You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation, due to health issue. Can you help me out?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Myself Benjamin Gonzalez.

ASSISTANT: Ok, please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your kind information.

ASSISTANT: Thanks for approaching us, hope to serve you again.