You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: My name is Benjamin Johnson and I would like to cancel my reservation because of my bad health.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: No issue, thank you for your time.

ASSISTANT: Thank you for opting us.