You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I am here to help you with that.

USER: Ok.

ASSISTANT: May I know your good name?

USER: Myself Michelle Scott.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you.