You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Can you please cancel my reservation due to bad weather conditions at my destination place?

ASSISTANT: Sure, may I know your good name please?

USER: Angela Smith here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Angela Smith, there is no active reservation found under your name to do cancellation.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for choosing us.