You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. I hope you are good today, what can I do for you?

USER: I want to cancel my reservation, due to heavy rain. Can you please help me for that?

ASSISTANT: Sure, may I know your name please?

USER: My name is Jack Robinson.

ASSISTANT: As per your request there is no reservation found on your name,  Jack Robinson.

USER: That's ok, no problem.

ASSISTANT: Do you want to know anything else?

USER: No, thank you for checking.

ASSISTANT: Thanks for opting us. Have a nice day.