You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am George Miller.

ASSISTANT: How can I aid you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, please allow me a moment to check for the reservation status on your name.

USER: Thank you. Take your time.

ASSISTANT: Sorry Miller, there is no active reservation have been found under your name in our database to cancel it.

USER: Oh! It may not be booked properly due to some technical issues.

ASSISTANT: Thank you for reaching us.

USER: Anyway, thank you for your time.

ASSISTANT: You are welcome.