You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you now?

USER:  I want to cancel my ticket, As my friend had already made an reservation with another airlines. Can you help me with cancellation?

ASSISTANT: Sure, I will help you with cancellation.

USER: Thanks for your response.

ASSISTANT: May I know your good name?

USER: Timothy Clark, is my name.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure, make it in your possible time.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: That's ok, thanks for your help.

ASSISTANT: Thank you for reaching us.