You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. I am here to assist you.

USER: I am Kenneth Thomas. I need to amend my reservation, can you help me out please?

ASSISTANT: I will help you with that and give the information when done. Please wait a moment I will check.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting, I did not find any reservation on your name.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for connecting with our agency.