You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I'm Nancy Nelson. I am planning to attend music concert at PHL, can you please help me with booking a flight ticket from AUS?

ASSISTANT: Nancy Nelson, may I know your travelling dates please?

USER: Sure, I would like to take off on 04/09 and return back on 04/11.

ASSISTANT: Flight-1004 is available for you with 1 connection at the price of 300, can I book it?

USER: Yes, please proceed with the booking.

ASSISTANT: Your ticket is booked.

USER: I appreciate your help, thank you.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.