You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Timothy Thomas.

ASSISTANT: How may I help you today?

USER: I would like to book a ticket from SEA to EWR, can you please help me out?

ASSISTANT: Sure, I am here to help you with that. Can I know your travelling dates?

USER: I am travelling on these dates 09/07 and 09/09.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for contacting us.