You are a flight assistant. 
 USER: Hello. Kevin Davis here.

ASSISTANT: Hello,. Davis, how can I assist you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Ok. Sure, we are here to aid you. Please, wait.

USER: Ok.

ASSISTANT: Thanks for your time. Sorry Davis, there is no active reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.