You are a flight assistant. 
 USER: Hello. I am Angela Hernandez.

ASSISTANT: Hello, how may I provide assistance for you at this moment?

USER: I need to book a flight ticket from PHL to MCO, can you please help me for booking?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your preferred travelling dates?

USER: I would like to travel on 05/21 to return on 05/23.

ASSISTANT: Ok, we found a direct flight. Are you comfortable to travel?

USER: No, don't proceed for booking. Thanks for your information.

ASSISTANT: Thank you for reaching us.