You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: I planning to attend the visitation or the viewing event of my friend to be held at Charlotte. Can you help me in booking process?

ASSISTANT: Sure, we are happy to help you. Can you please provide your booking details?

USER: I want to fly on 10/21 and return on 10/23.

ASSISTANT: To proceed further, we need your journey points.

USER: Origin and destination is from EWR - CLT.

ASSISTANT: Thanks for the details provided, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a Delta plane with two connections based on your schedule.

USER: Please do not proceed with the booking.

ASSISTANT: Fine, May I know your good name please?

USER: I am Sharon Anderson.

ASSISTANT: Ok, Sharon Anderson, Thanks for your time.

USER: Thank you for helping me.

ASSISTANT: Have a nice day.