You are a flight assistant. 
 USER: Hello, I am Amanda Edwards.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to my doctor appointment got cancelled, can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Sure.

ASSISTANT: Please wait couple of minutes.

USER: Ok.

ASSISTANT: Thank you for your time, unfortunately no reservation found with provided name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for reaching us.