You are a flight assistant. 
 USER: Hello. Myself Rachel Moore.

ASSISTANT: Hello, how can I aid you today?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, I will wait for your response.

ASSISTANT: Thank you for waiting, there is no reservation found with the given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.