You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day.

USER: I need to cancel my recent reservation due to some issues, can you help me?

ASSISTANT: May, I know your good name?

USER: I am Thomas Carter.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.