You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samantha Thompson.

ASSISTANT: How can I aid you?

USER: Can you please make me reservation from IAD to MSP?

ASSISTANT: Please provide me your travel dates.

USER: Sure, my travel dates are from 04/12 to 04/14.

ASSISTANT: Here, I found a flight with 1 connection and airfare is about 100. Shall I proceed in booking?

USER: Ok, please book.

ASSISTANT: Your ticket has been confirmed for the flight 1020 in UA airlines.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.