You are a flight assistant. 
 USER: Hi, I am Laura Baker.

ASSISTANT: Hello. How can I assist you?

USER: I want to book a flight ticket from Charlotte, NC-CLT to New York, NY-JFK, can you please help me with booking?

ASSISTANT: Sure, we are here to help you. Can I know your travelling dates?

USER: I would like to start on 09/23 and return on 09/25.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your time. We found a SouthWest airline, flight number:1029 and the price is 100.

USER: Please proceed with booking.

ASSISTANT: Your flight ticket has been reserved.

USER: Thank you.

ASSISTANT: Thank you for contacting us.