You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is Rachel Collins.

ASSISTANT: Ok, please wait.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.

USER: Anyway, thanks for the information.

ASSISTANT: Welcome Rachel Collins.