You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,how can I aid you?

USER: I want to cancel my reservation, will you help me with that?

ASSISTANT: May I know your name?

USER: Sure, my name is Joseph Johnson.

ASSISTANT: OK, please wait for a moment I will check and get back to you. Thank you for waiting ,we have found reservation with your name. Shall I proceed for cancellation?

USER: Sure, proceed for cancellation.

ASSISTANT: Thank you for connecting with us, your ticket has been cancelled.

USER: Thank you for your response.

ASSISTANT: Have a great day.