You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Daniel Harris. I would like to cancel my recent reservation, due to heavy rainfall my tennis match has been cancelled. Could you please help me?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, we are sorry no reservation found n your name.

USER: Ok, no issues thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.