You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: I am Eric Thompson, can you help me to change my reservation?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.