You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation. So, Can you help me in that? As my friends had planned a tour, and now it has been rescheduled.

ASSISTANT: Sure, may I know your name?

USER: Thank you, I am Frank Thompson.

ASSISTANT: Please be on hold.

USER: Sure, make it in your possible time.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: That's ok, thanks for your kind information.

ASSISTANT: Thank you for reaching us.