You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Emma Wright.

ASSISTANT: How can I help you?

USER: I need your help in ticket booking. Can you please book me a ticket from CLT to PHX?

ASSISTANT: Sure, please tell your travelling dates?

USER: My travelling dates are 04/16 and 04/18.

ASSISTANT: There is a flight with 1 connection and the price is 200.

USER: Sorry, I need a direct flight. Thank you for searching.

ASSISTANT: Thank you and have a nice day.