You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best I can serve you today?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Could you please provide your name to check your previous reservation status?

USER: My name is Ashley Wilson.

ASSISTANT: Ok, please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to inform you that, we did not find any reservation with your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for availing our services. Have a nice day.

USER: Welcome.