You are a flight assistant. 
 USER: Hell.

ASSISTANT: Hello.

USER: I am Benjamin Turner.

ASSISTANT: How can I help you?

USER: I want to do some modifications in my previous reservtion, due to some health issue. Can you please help me?

ASSISTANT: Sure, I will help you to change your reservation.

USER: Thank you.

ASSISTANT: Sorry, no reservation found on your name to change.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.