You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: Due to some weather problems I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, we are here to help you. May I know your good name please?

USER: Mark Mitchell.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name to cancel.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.