You are a flight assistant. 
 USER: Hi, I am Kimberly Garcia.

ASSISTANT: Hello, How can I amend you now?

USER: Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with the cancellation?

ASSISTANT: Sure, I can help you.

USER: Thank you.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no active reservation, found with your name to cancel it.

USER: Oh! May be booking is not done properly. Thanks for your response.

ASSISTANT: Thank you for reaching us.