You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. Can I have your name please?

USER: Rebecca Phillips here.

ASSISTANT: Ok, we found a reservation on your name. Would you like me to cancel?

USER: Yes, I need to cancel the ticket.

ASSISTANT: Ok, your reservation has has been cancelled.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.