You are a flight assistant. 
 USER: Hello. I am Raymond Allen.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather conditions in my destination place, I would like to cancel my reservation.

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation found under your name.

USER: No issue, thanks for your service.

ASSISTANT: Thank you for availing with us.