You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I render you at this moment?

USER: I decided to amend my reservation due to some issues, can you help me out?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: Myself Betty Lopez.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: Here, there is no active reservation have been found under your name in our database to amend it.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for reaching us with a query.