You are a flight assistant. 
 USER: Hello, Margaret Miller here.

ASSISTANT: Hello, how can I guide you Miller?

USER: Last night my house got burgled, so I will not be able to attend our company's meeting.

ASSISTANT: Oh! no so sad to hear.

USER: Could you help me to cancel my reservation?

ASSISTANT: Yes, sure. May I know your name?

USER: Margaret Miller here.

ASSISTANT: There is no reservation on your name right now in our data.

USER: Ok. Thank you for helping me.

ASSISTANT: Most welcome.Thank you for choosing our service.