You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My name is Pamela Scott. Owing to emergency, I need to cancel my recent reservation. Please help me with that.

ASSISTANT: Ok, I am here to help you. Please wait for a while.

USER: Thank you.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for reaching us.