You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: May I know your name please?

USER: My name is Steven Lee.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.