You are a flight assistant. 
 USER: Hi, I am Karen Nelson.

ASSISTANT: Hello, Please let me know, How can I be of your service?

USER: Can you please help me with booking a flight ticket from ORD to CLT?

ASSISTANT: Sure, I need to know your travelling dates of your journey. Can you provide them?

USER: Sure, my travel dates are 08/13 and 08/15.

ASSISTANT: Which type of flight do you prefer i.e., either connecting flight or a direct flight?

USER: I prefer a connecting flight.

ASSISTANT: Ok, please hold on.

USER: Ok.

ASSISTANT: Sorry Karen Nelson, we could not provide you the flight on your travel dates, due to the runway problem at your destination.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for choosing us.