You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, will you mention your name for checking the reservation?

USER: Emma Parker here.

ASSISTANT: Please give me a moment. Thanks for waiting, there are no reservation found under your name.

USER: Not an issue. Thank you.

ASSISTANT: Thanks for reaching us, have a great day.