You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I am Amy Campbell here, I want to reserve my ticket from LAX to CLT, can you please help me out?

ASSISTANT: Ok, please can I know the dates of your journey?

USER: Sure, my planned dates of journey are from Feb, 09 to Feb, 11.

ASSISTANT: Ok, please can I know the specification your looking for?

USER: Yes, I need a return time at afternoon.

ASSISTANT: Ok, please let me know if you need anything else.

USER: Yes, I need a direct flight.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will wait.

ASSISTANT: Ok, thank you for waiting. Sorry, there is no flight available at your location.

USER: Ok, no problem. Anyways, thank you for your service.

ASSISTANT: My pleasure, thank you for choosing our agency.