You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I amend you?

USER: Please cancel my recent reservation due to sudden demise of my uncle.

ASSISTANT: Sure, can I have your name to check the current status of your reservation?

USER: Reservation was done by the name Mary Baker.

ASSISTANT: Ok, give me a moment.

USER: Sure.

ASSISTANT: I regret Mary Baker, there was no reservation on your name.

USER: That's fine, thanks for the information.

ASSISTANT: Thank you for reaching us.