You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know on what name ticket has been reserved?

USER: My reservation was done under the name Dennis Moore.

ASSISTANT: Please wait, I will check the reservation status and get back to you.

USER: Sure, take your time.

ASSISTANT: We found a reservation on your name, shall I proceed to cancel it?

USER: Yes, please cancel the reservation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for contacting us.