You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Due to my ill health, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you with that reservation cancellation.

USER: Thank you.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: May I know your name please?

USER: My name is Matthew King.

ASSISTANT: Thank you for providing your name. Thank you for waiting, but I am very sorry to say that, there is no active reservation found with your name in our reservation list to cancel it.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching our agency.