You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I need to cancel my recent reservation. Can you please cancel it?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Patricia Rodriguez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for reaching us.