You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you today?

USER: Ok, I need to change my recent reservation which is done on the name Ashley Adams. Can you help?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, will wait.

ASSISTANT: Sorry Adams, there is no reservation found as per your name to change your reservation.

USER: That's ok, may be I had no booked before correctly. Thank you.

ASSISTANT: Yes, It might be. Anyways thank you for contacting us.