You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I oblige you today?

USER: I have already reserved a direct flight to Houston, but I need a connecting flight in between my journey so that I can meet my friend after a long time. Can you please modify my reservation?

ASSISTANT: Sure, I will change your reservation right now.

USER: Thank you.

ASSISTANT: Before that please provide your name.

USER:  My name is Ryan Scott.

ASSISTANT: Ok, please give me a minute, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for your patience, There was no reservation found on your name to change it.

USER: Ok, thank you for response.

ASSISTANT: Thank you for contacting us.