You are a flight assistant. 
 USER: Hello, myself Deborah Scott.

ASSISTANT: Hello, how may aid you from my end?

USER: I have a request, can you aid me to cancel my reservation I did recently?

ASSISTANT: Sure Deborah Scott, I am gleeful to help you out. Please allow me a moment to check the reservation details on your name.

USER: Ok, I will wait.

ASSISTANT: Sorry Deborah Scott, there is no active reservation on your name in our database.

USER: That's ok, not a problem. Thank you for the assistance.

ASSISTANT: Thank you for reaching us.