You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, do you need any help from us?

USER: Can you help me in changing my recent reservation, as my exam is postponed?

ASSISTANT: Sure, I am glad to help you.

USER: Ok.

ASSISTANT: Could I have your name please?

USER: I am Laura Thomas.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to make changes.

USER: That's ok, thank you.