You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you at this moment?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation process. Can I have your name to check the ticket status?

USER: Sure, my name is Dorothy Edwards.

ASSISTANT: Ok, please give me a minute.

USER: Ok.

ASSISTANT: Sorry to inform you, there is no active reservation found on your name in our database to cancel.

USER: That's ok, thank you.

ASSISTANT: You are most welcome. Thank you for reaching us.