You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you ut?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Sure, I will help you in cancelling the reservation. May I know your name please?

USER: Sure, my name is Amy Taylor.

ASSISTANT: Sorry, there are no reservations found.

USER: That's ok, thank you.

ASSISTANT: Thank you for choosing us.