You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my ticket due to heavy floods in my place.

ASSISTANT: I am happy to help you, may I know your good name?

USER: Ashley Walker here.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.

USER: No problem, thank you.

ASSISTANT: Welcome Ashley Walker.