You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Sure, I am Scott Lewis.

ASSISTANT: Sorry there is no reservation found in your name.

USER: Ok, no issues. Thanks for your help and support.

ASSISTANT: Thanks for choosing us.