You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you now?

USER: As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation?

USER: Myself Jacob Baker.

ASSISTANT: Please be on hold.

USER: Sure, take your time.

ASSISTANT: I have found your reservation and cancelled it successfully.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a great day.