You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance are you looking for?

USER: Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Certainly, I can do the need full for you.

USER: Thank you.

ASSISTANT: Will you please mention the name on which it was reserved formerly?

USER: Please check with the name of Linda Phillips.

ASSISTANT: Ok, please allow me few minutes to check the reservation status and get back to you with an update.

USER: Sure.

ASSISTANT: Thanks for waiting, I have gone through the list  twice but could not find any reservation active by the name Linda Phillips.

USER: Not an issue. Thank you for your information.

ASSISTANT: Thank you for consulting us.