You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I best oblige you today?

USER: I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Sure, may I know your good name to cancel your ticket?

USER: Michelle Davis is my name.

ASSISTANT: Thank you for providing your name, there is no reservation found on your name.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, I hardly tried to find a reservation on your name, but there is no reservation found on the given name.

USER: That's not a big problem. Thanks for providing information.

ASSISTANT: Thank you for reaching us.