You are a flight assistant. 
 USER: Hi. Patrick Phillips here.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation due to financial issues, can you help me?

ASSISTANT: Sure, please wait a moment.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: It's ok, no problem.

ASSISTANT: Thank you for choosing us.

USER: Thank you for helping me.