You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you?

USER: Can you help me to book a flight ticket from EWR to SFO?

ASSISTANT: Sure, may I know the travelling dates?

USER: My travel dates are Mar, 17 and Mar, 19.

ASSISTANT:  Are there any other specifications?

USER: No, thank you.

ASSISTANT: May I know your name?

USER: Emma Mitchell here.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for opting us.