You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you. Please help me with your name.

USER: Justin Smith.

ASSISTANT: Please allow me a minute.

USER: Ok, take your time.

ASSISTANT: Sorry, I have not found any reservation under your name in our database.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for reaching us. Have a great time.