You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Can you please assist me with flight ticket cancellation that I am unable to travel the planned trip?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you so much.

ASSISTANT: Could you send me your name?

USER: My name is Brandon Evans, check with this name.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry for the inconvenience, there is no reservation found on your name in our records.

USER: Not an issue with that one, thank you for checking my reservation status with in quick time.

ASSISTANT: You are welcome. Thank you for approaching us.

USER: Welcome.