You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Myself Raymond Young. I need to change my exiting reservations, can you please help me out?

ASSISTANT: Ok, please I will check. Can you wait a moment.

USER: Sure, take your time.

ASSISTANT: Ok, thank you for waiting. There is no ticket been booked on your name as per the records we have.

USER: That's not an issue, thank you for searching the details.

ASSISTANT: Thank you for connecting with our agency.