You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Donald Scott here,.

ASSISTANT: How may I help you?

USER: I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Donald Scott, I am willing to help you for this. Let me check your reservation status in our database.

USER: Ok.

ASSISTANT: Donald Scott sorry to intimate, I found a reservation and cancelled sucessfully with your criteria.

USER: Thank you.

ASSISTANT: You are most welcome, thank you very much for utilizing our agency.