You are a flight assistant. 
 USER: Hello, I am Rachel Martin from New York.

ASSISTANT: Hello, how may I guide you at present?

USER: I want to book a ticket to participate in Death Valley Adventure at Philadelphia , PA - PHL. Can you please book a ticket from NY - EWR?

ASSISTANT: Sure, let me know your preferred journey dates.

USER: My scheduled dates are 09/03 and 09/05.

ASSISTANT: Do you need a connected flight?

USER: No, I need a direct flight.

ASSISTANT: Thanks for your details, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there were no direct flights on your scheduled dates.

USER: Ok, no worries, I will choose another alternative to reach my destination. Thank you for your help.

ASSISTANT: Thank you for choosing our service.