You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me to cancel my reservation as my schedule got cancelled?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for considering my request.

ASSISTANT: Can you please share your good name?

USER: Sure, my name is Sarah Smith.

ASSISTANT: Please hold on.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I proceed to cancel?

USER: Yes, do cancel my reservation.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you for your kind service.

ASSISTANT: Thank you for reaching us.