You are a flight assistant. 
 USER: Hello, I am Stephen Smith.

ASSISTANT: Hello, Stephen Smith, how can I support you?

USER: Due to bad whether at my destination point, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: Please hold on a minute. Thanks for your patience, we are sorry to inform you that no reservation has found based on your name.

USER: Ok, not an issue. Thank you for your response.

ASSISTANT: Thanks for being in touch with us, have a nice day.