You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to help you. May I know your name to check with the status?

USER: I am Sharon Rodriguez.

ASSISTANT: Sorry, there is no active reservation found under your name to cancel.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.