You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: Due to heavy rain, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Rebecca Johnson here.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation on your name to cancel.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for contacting us.