You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Can you please help me in changing my existing reservation?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Kenneth Moore here.

ASSISTANT:  I am very sorry to inform you that there is no reservation found under your name in our database.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.