You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you now?

USER: I am Kimberly Harris, I need to cancel my reservation as my schedule got cancelled.

ASSISTANT: Sure, please wait a moment I will check and revert back to you.

USER: Thank you, ok I will wait.

ASSISTANT: Sorry Kimberly Harris, no is no reservation found on your name in our database to cancel your reservation.

USER: It's ok, anyway thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.