You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to change my existing reservation due to postpone of my exams, so can you help me with this?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: My name is Susan White.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Susan White, there is no active reservation found under your name in our database.

USER: Not a problem, thank you for checking.

ASSISTANT: Thank you for contacting us.