You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How may I serve you today?

USER: Frank Gonzalez here, due to an emergency I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you out in this. Please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time. We are sorry to inform you that, there is no reservation found with your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.