You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, do you need any assistance from us?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you. Can you please tell me your name?

USER: Myself George Baker.

ASSISTANT: Baker, there is no reservation with your name to cancel further.

USER: No problem, thanks for checking.

ASSISTANT: My pleasure, have a great day.