You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I address you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Certainly, I can do that for you.

USER: Thank you.

ASSISTANT: Will you please mention your name to check the reservation status and revert you?

USER: I am Pamela Lopez.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We found a reservation active on your name. Shall I proceed to cancel it?

USER: Please proceed to cancel.

ASSISTANT: Your request for cancellation has been processed successfully and the refund amount will be initiated within 2 to 3 working days.

USER: Ok, thank you.

ASSISTANT: Thank you for approaching us. Hope you are satisfied with the service.