You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you at this moment?

USER: Can you help me to cancel my recent reservation?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you.

ASSISTANT: For checking your your reservation status, we need to know your name. So, please forward me your name.

USER: My name is Brandon King.

ASSISTANT: Ok, please be on hold for a while.

USER: Sure.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our database.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for reaching us, have a good day.