You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you please cancel my reservation due to heavy rainfall at my destination place?

ASSISTANT: Sure. Please let me know your name?

USER: My name is Joseph Garcia.

ASSISTANT: Ok. Let me check details with your recent reservation.

USER: Sure, take your time.

ASSISTANT: I regret, there is no reservation by name Joseph Garcia.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you.