You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you today?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Sure, I'll try to help you in cancellation.

USER: Thank you.

ASSISTANT:  I need some basic information to check your ticket details, can you please tell me your full name?

USER: Edward Nelson here.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a reservation by this name and cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for approaching us.