You are a flight assistant. 
 USER: Hello, myself Emily Wilson.

ASSISTANT: Hello, how can I aid you?

USER: I am planning to book a flight ticket to EWR from MCO, can you please help me out?

ASSISTANT: Do you have any preferences?

USER: Yes, please make sure my depart time must be in evening.

ASSISTANT: May I know your trip dates?

USER: Sure, my planned travelling dates are Nov 09 and 11.

ASSISTANT: Give me a minute.

USER: Sure, I am looking for a flight with 1 connection.

ASSISTANT: There is a connecting flight with number 1028 in airline Southwest, the fare is 100 in economy class. Can I book it?

USER: Ok, please confirm my reservation.

ASSISTANT: Your ticket is reserved.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.