You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will try to cancel your recent reservation but I need your name to check the reservation.

USER: My reservation was done under the name Virginia Anderson.

ASSISTANT: Please wait for a minute to check the reservation details in our database.

USER: Sure, take your time.

ASSISTANT: Thanks for your waiting, based on your request I could not find any reservation in our database with your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thanks for choosing us, have a great day ahead.