You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you for the day?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: Thank you for accepting my request. Myself Edward Lopez.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.