You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you for receiving my request. I have booked my flight ticket with name Nicole Jones.

ASSISTANT: Ok, I will check with that name.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry to say that, no reservation found on your name.

USER: It's ok, I think it might not booked properly.

ASSISTANT: Thank you for reaching us.

USER: Anyway's thank you for checking and providing the information.

ASSISTANT: Welcome.