You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Janet Young. Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: There was no reservation found on your name in our database.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for opting us.