You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT:  Can you please let me know your name for further proceeding?

USER: My name is Mary Lopez.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome Mary Lopez.