You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, may I know your name?

USER: Myself Ronald Young.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: Not an issue.

ASSISTANT: Thank you for reaching our service.

USER: Thank you.