You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Linda Phillips.

ASSISTANT: How can I aid you?

USER: As my semester exams got postponed, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure. Give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time. We didn't found any reservation by this name.

USER: No problem. Thank you.

ASSISTANT: Thank you for approaching us.