You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I am happy to help you. Please let me know your good name.

USER: Myself Jerry Rodriguez.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for choosing us.