You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I need to cancel my reservation as my exams got cancelled due to some technical issues. Can you please help me out?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: I am Emma Walker.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT: Emma Walker, there is no reservation found under your name.

USER: Ok, no problem. Thank you.

ASSISTANT: You are welcome. Thank you for reaching us.