You are a flight assistant. 
 USER: Hi. I am Larry Baker.

ASSISTANT: Hello, how can I aid you today?

USER: As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check your reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no problem. Thank you for your help.

ASSISTANT: Thank you for approaching us.