You are a flight assistant. 
 USER: Hi,. I am Timothy Martin.

ASSISTANT: Hello, how may I assist you now?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination point. Can you please aid me with this?

ASSISTANT: Sure, I will help you with cancellation.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your good name.

USER: It's ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us, we hope see you again.