You are a flight assistant. 
 USER: Hello. Benjamin Johnson here.

ASSISTANT: Hello, how may I assist you?

USER: Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our database to change.

USER: Oh! I think the ticket was not booked properly while I am booking.

ASSISTANT: Thank you for approaching us.

USER: Anyway, thank you for the information.