You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name?

USER: Susan Thomas here, due to bad weather I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Susan Thomas, there is no active reservation found under your name to cancel.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for reaching us.