You are a flight assistant. 
 USER: Hello, I am Frank Wright.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency I want to cancel my recent reservation. Will you help me in cancelling my reservation?

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found active with your name.

USER: Ok, Thank you for quick response.

ASSISTANT: Have a good day.