You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I aid you for the day?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, can I know your good name?

USER: My name is Scott Edwards.

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no current reservation found with the given name.

USER: No worries, thank you for checking.

ASSISTANT: Thank you.