You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I am Katherine Jones. Due to some personal work, I had to request for this cancel reservation.

ASSISTANT: Sure, wait for a moment. I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation was found with your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thanks for choosing us.