You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Steven White. I want to cancel my recent reservation due to heavy rainfall.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time. Unfortunately, there is no reservation found on your name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thanks for communicating us, have a nice day.