You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Amy King. I want to cancel my reservation, due to heavy heavy rainfall in Seattle, can you help me?

ASSISTANT: Just a moment please.

USER: Ok.

ASSISTANT: I am sorry no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.