You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Pamela Lopez.

ASSISTANT: Ok, please wait for a moment, I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name to cancel.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.