You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you at this moment?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, may I know your good name please?

USER: I am Carolyn Martin.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for the information.