You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be at your service today?

USER: As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, we are here to help you. Can I have your name to check your details?

USER: Sure, my name is Carol Taylor.

ASSISTANT: Ok, please wait a moment. I will check and get back to you.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.