You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Pamela Hernandez. I would like to cancel my recent reservation, can you please help me?

ASSISTANT: I am happy to help you, please wait a moment.

USER: Sure.

ASSISTANT: There is no reservation found under your name to cancel it.

USER: Ok, no worries at all. Thank you.

ASSISTANT: Thanks for reaching us, have a good day.