You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What help do you require from us?

USER: Can you please make a reservation between EWR and CLT for my business meeting?

ASSISTANT: Sure, we are mirthful to assist you in booking. Can I have your name please?

USER: Thank you, my name is Amy Wright.

ASSISTANT: Please let me know if you need a connecting flight.

USER: Yes, I would prefer connecting flight.

ASSISTANT: Kindly share your planned travelling dates to proceed further.

USER: Sure, my boarding is on Jan 26 and please book my return ticket on Jan 28.

ASSISTANT: Would you like to avail any benefits for the comfort of your journey?

USER: No, thank you for asking.

ASSISTANT:  Ok, please wait a moment I'll search best flight for you.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Oh! Sad to hear that. Anyway, I will find another alternative. Thank you for the information.

ASSISTANT: Thank you for availing us.