You are a flight assistant. 
 USER: Hello, my name is Emma Smith.

ASSISTANT: Hello, how can I help you for the day?

USER: I want to cancel my reservation as my kid is not well and I need to stay with him so I cannot go on the trip. Can you please help?

ASSISTANT: Sure, I can help you out in cancelling reservation.

USER: Thank you.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: No problem, thank you for your valuable time.

ASSISTANT: You are most welcome, thank you for choosing our agency. Have a great day.