You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you for today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am glad to help you in cancellation of your reservation. Can you please provide your name to check the active reservation with your name?

USER: Sure, my name is Deborah Martin.

ASSISTANT: Sorry to say this Martin, there are no active reservations with your name in our booking list to cancel.

USER: That's ok, thank you.

ASSISTANT: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.