You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My name is Laura Phillips. Can you book a ticket from JFK to AUS?

ASSISTANT: Can I know your travel dates?

USER: I am travelling on 05/08 and return on 05/10.

ASSISTANT: Basis on your details, there is a flight with flight number 1002, can I proceed?

USER: Please proceed for booking.

ASSISTANT: Your booking is done in UA airlines.

USER: Thank you for helping me out.

ASSISTANT: Thank you for reaching us.