You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Please help me out in cancelling my recent reservation.

ASSISTANT: Sure, I will help you with that. May I know your good name to proceed further?

USER: Frank Martinez is my name.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name to cancel.

USER: That's ok, thank you.

ASSISTANT: Thank you for opting us, have a nice day.