You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Michelle Jones.

ASSISTANT: How may I help you?

USER: We friends were planning to cancel this tour could you help me in cancelling my recent reservation.

ASSISTANT: Sure, I am here to help you. Please give me a minute.

USER: Ok.

ASSISTANT: Sorry to inform that there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for availing us.

USER: Thanks for your service.