You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Amy Phillips here.

ASSISTANT: How can I assist you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry Philips, no reservation found on your name to cancel.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.