You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Samantha Scott. I need to amend my reservation, can you help me out?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Your welcome.