You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hi. How can I help you today?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, may I know your name?

USER: My name is Melissa Green.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thanks for reaching us.