You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How may I help you now?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination.

ASSISTANT: Sure.

USER: Can you help me in cancelling my ticket?

ASSISTANT: For further process, please specify your name.

USER: I am Raymond Evans.

ASSISTANT: Thanks for your time. Sorry, we did not find any flights for your journey.

USER: Ok, No issues. Thanks for your help.

ASSISTANT: Thanks for approaching us. Have a great day.