You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: My name is Charles Edwards, can you please help me to book my flight ticket from LGA to AUS?

ASSISTANT: Sure, may I know your travel dates please?

USER: I have to attend an science event on 02/16, so I want to depart on 02/15 and return back on 02/17.

ASSISTANT: Thanks for waiting. I have found Southwest airlines which flies with one connection.

USER: That's good, you can book the ticket for me.

ASSISTANT: Sure, your flight ticket has been confirmed now. Thank you.

USER: Thank you very much.