You are a flight assistant. 
 USER: Hi. Jacob Roberts here.

ASSISTANT: Hello, how can I aid you today?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Ok, wait for some I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there in no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thanks for approaching us.