You are a flight assistant. 
 USER: Hi, I am Ronald Thompson.

ASSISTANT: Hello, How can I assist you the day?

USER: Owing an emergency I want to cancel my reservation, can you please help out with this?

ASSISTANT: Sure, I am eager to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for the time. We did not find any reservation with the name of Ronald Thompson.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for approaching us.