You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: Owing to an emergency, I want to cancel my reservation. Please help me in cancelling the ticket on the name of Robert Hill.

ASSISTANT: Sure, we are here to help you with that.

USER: Thank you.

ASSISTANT: Please wait for a while to cancel your reservation.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on the name of Robert Hill to cancel it.

USER: Ok, no issues. Thank you for your response.

ASSISTANT: Thank you for choosing our service.