You are a flight assistant. 
 USER: Hello. I am Shirley Turner.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, due to some health issue. Can you please help me out?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your information.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.