You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you?

USER: I am Virginia Collins, want to cancel my recent reservation due to some personal problem. Please help me out with that.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.