You are a flight assistant. 
 USER: Hello. I am Nancy Lee.

ASSISTANT: Hello, how can I assist you now?

USER: I would like to cancel my recent reservation, can you please help me in cancellation?

ASSISTANT: Sure, I can help you in that cancellation.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name to cancel it.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thanks for choosing us, have a great day.