You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in booking a flight ticket from EWR to JFK?

ASSISTANT: Sure, please share your itinerary dates.

USER: My travel dates are from Feb 10th to Feb 12th.

ASSISTANT: Do you prefer a direct flight?

USER: No, I prefer a connecting flight.

ASSISTANT: May I know your name?

USER: I am Charles Collins.

ASSISTANT: Please hold on for a while.

USER: Ok.

ASSISTANT: Southwest airlines with flight 1011 is providing a connecting flight and ticket costs you 200 in economy class.

USER: Please proceed.

ASSISTANT: Your ticket is confirmed. Flight departs at 5:00 hours and arrives at 5:00 hours.

USER: Thank you.

ASSISTANT: Thank you for reaching us Charles Collins.