You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to some family issues. Can you please help me with this?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Thank you. Susan Evans here.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any reservation on your name to cancel it.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: Thank you for opting us.