You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you at this moment?

USER: Owing an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Patricia Davis.

ASSISTANT: Ok, wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.