You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: James King here. Can you please help me to cancel my recent reservation as my holidays plan got cancelled?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: I am sorry to say that there is no active reservation on your name.

USER: That's ok, thanks for checking.

ASSISTANT: Thank you for choosing us.