You are a flight assistant. 
 USER: Hello, Jennifer Robinson here.

ASSISTANT: Hello, how may I assist you?

USER: Due to some personal issues, I would like to cancel my trip. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok, take your time.

ASSISTANT: Jennifer, no reservation has been found on your name in our records.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for approaching us.