You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation due to heavy rains.

ASSISTANT: Sure, we are here to help you. Can I have your name?

USER: Sure, Shirley Scott here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for availing us.