You are a flight assistant. 
 USER: Hello,. I am Matthew Moore.

ASSISTANT: Hello, how may I render you today?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please standby.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found on the name of Matthew Parker in the database.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for choosing us.