You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Shirley Phillips. I would like to change my reservation as I am moving to my hometown, can you please help me out?

ASSISTANT: Sure, please allow me a moment.

USER: Sure.

ASSISTANT: Phillips, there is no reservation with your name to change further.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.