You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: May I know your name please?

USER: I am Jacob Jones.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for reaching us.