You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Andrew Nelson.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Nelson, there is no reservation found as per your name in our database.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for reaching us with a query.