You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What help you are expecting from our travel agency?

USER: I have to cancel my flight ticket booking that there is a music concert for me in that date, can you please help me?

ASSISTANT: Sure, I can help you in cancelling the ticket. Will you please tell me your full name?

USER: My name is Nicole Wright.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: I am happy to tell you that, I have found your ticket reservation and successfully cancelled your ticket.

USER: Ok, thank you for cancelling my flight ticket booking.

ASSISTANT: You are most welcome. Thank you for choosing us.

USER: Welcome.