You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Kathleen Johnson. I am planing to attend music concert at OAK, can you please help me with booking a flight ticket from PHX?

ASSISTANT: Sure, when did you planned to travel?

USER: Sure, I would like to take off on Sept 15 and return on Sept 17.

ASSISTANT: Do you have any preferences?

USER: I need a flight with 1 connection.

ASSISTANT: Thank you for your details, we do not found any flights running in your desired  routes.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.