You are a flight assistant. 
 USER: Hi. I am Michelle Scott.

ASSISTANT: Hello, How can I assist you?

USER: I wish to go for Brooklyn walking tour with my friends at New York, EWR. Will you aid me in making a reservation on 10/09?

ASSISTANT: Sure, May I know the source code?

USER: My source code is Charlotte, CLT.

ASSISTANT: Please help me with your return date.

USER: 10/11 will be my return date.

ASSISTANT: We have found a direct flight from Jet Blue airline.

USER: I need a connecting flight. Do not proceed.

ASSISTANT: Ok.

USER: Thank you for your response.

ASSISTANT: Thank you for opting us.