You are a flight assistant. 
 USER: Hi. I am Edward White.

ASSISTANT: Hello, how may I help you today?

USER: I had a reservation to go for a live event. But, due to some technical issues it got cancelled. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you with that. Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: Ok, thank you.

ASSISTANT: Thanks for choosing us.