You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: I am Paul Williams.

ASSISTANT: Ok, wait for some time I will check the reservations on your name and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: No problem, thanks for checking.

ASSISTANT: Thanks for approaching us.