You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I am Linda Clark. I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok, take your own time.

ASSISTANT: Linda Clark, there is no reservation found under your name.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: You are welcome. Thank you for contacting us.