You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you for today?

USER: Michelle Thompson here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: I am here to help you about your cancellation of your reservation. I have not found any active reservations under your name to cancel. Sorry to say this.

USER: Thank you for that.

ASSISTANT: Most welcome, hope you have a nice day.

USER: Anyway, thanks for the information.