You are a flight assistant. 
 USER: Hello, I am Larry Williams.

ASSISTANT: Hello, How can I help you today?

USER: I need to cancel my reservation, can you please help me in that?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Thanks for being on hold, we did not find any reservation with your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thanks for approaching us.