You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, may I know your name?

USER: My name is Scott Jones.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Ok, I will wait.

ASSISTANT: Sorry Scott Jones, no reservation is available by your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.