You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. May I know what help you are looking for?

USER: Due to heavy snowfall at my location, I would like to cancel my reservation.

ASSISTANT: Ok, I can help you. Can you please provide your name?

USER: Well, my name is Eric Taylor.

ASSISTANT: Please wait for a while, I will check the status and revert you.

USER: Ok.

ASSISTANT: Sorry, no previous reservation matching with your name to cancel further.

USER: That's fine. Thank you for the information.

ASSISTANT: Thank you for reaching us.