You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samuel Young.

ASSISTANT: How can I aid you today?

USER: I would like to cancel my reservation as my father got hospitalised, can you please help me out?

ASSISTANT: Sure, I can aid you with that.

USER: Thank you.

ASSISTANT: Please stay on online, I will check your reservation status.

USER: Sure. Ok no problem, thank you for your services.

ASSISTANT: There is no previous reservation found on your name in our data base.

USER: Thank you for checking in your database.

ASSISTANT: Thank you for choosing us, have a good day.