You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, is there any help looking from my side?

USER: Owing for an emergency, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I am happy to help you. Please provide your name for finding the ticket.

USER: Paul Clark here.

ASSISTANT: Sorry Paul, there is no reservation found on your name. I think the ticket is not yet confirmed, hope you can understand that.

USER: It's ok. Thank you for checking.

ASSISTANT: Have a nice day, thank you for reaching us.