You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Please share your name to proceed?

USER: I am James Phillips.

ASSISTANT: There is no active reservation found under your name.

USER: That's ok thank you.

ASSISTANT: Thank you for choosing us.