You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I want to cancel my recent reservation as my trip got postponed due to bad weather conditions.

ASSISTANT: What can I do for you at this moment?

USER: Can you please help me with this?

ASSISTANT: Sure, may I know your good name please?

USER: I am Andrew Lopez.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.