You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I be at your service today?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled.

ASSISTANT: Ok.

USER: Can you help me with that?

ASSISTANT: Sure, help me with your name please.

USER: I am Amanda Anderson.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for availing us.

USER: Thanks for the information.