You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to change my existing reservation due to postpone of my exams. Can you help me in that?

ASSISTANT: Sure, I will help you to change your reservation.

USER: Thank you.

ASSISTANT: Please mention your name.

USER: Carol Adams here.

ASSISTANT: Sorry, no reservation found on your name to change your reservation.

USER: Ok, no problem. Thank you.

ASSISTANT: Welcome, have a nice day.