You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you at present?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, I am here to help you with cancellation.

USER: Thank you.

ASSISTANT: Can I have your name please?

USER: Kathleen Turner.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for your time, there was no reservation found on your name to cancel it.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.