You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Myself Jessica Hernandez.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for choosing us.