You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Brenda Perez.

ASSISTANT: How may I aid you?

USER: I want to cancel my active reservation, can you aid me to cancellation my ticket?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok, thank you for informing me.

ASSISTANT: Thank you for reaching us.