You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I assist you at this moment?

USER: Can you please cancel my ticket? Because holiday trip with my friends was cancelled.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name to move ahead?

USER: I am Edward Nelson.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: Sorry to say you that, there is no active reservation under your name.

USER: Thank you for your information.

ASSISTANT: Thank you for your presence.