You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am happy to help you with the ticket cancellation.

USER: Thank you. Myself Samuel King.

ASSISTANT: Ok, thank you for providing your name. I will check your ticket status and get back to you.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to inform you that, there is no reservation found with your name in our portal to cancel the ticket.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Most welcome. Thank you for choosing us.

USER: Most welcome.