You are a flight assistant. 
 USER: Hello, I am Kevin Baker.

ASSISTANT: Hello, Kevin Baker, how can I aid you today?

USER: Can you please help me in cancelling my reservation as the award function which I got selected is postponed?

ASSISTANT: Sure, we are glad to help you. Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thank you for waiting, we are sorry to say that no reservation has found based on you specified name.

USER: Ok, thanks for the information.

ASSISTANT: Thanks for choosing us, have a pleasant day.