You are a flight assistant. 
 USER: Hello. I am Kathleen Hill.

ASSISTANT: Hello, how may I assist you at this moment?

USER: Can you please assist me in cancelling my reservation as my plan to meet my friend got cancelled?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Sorry, there is no activate reservation found on your name in our database.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: You are most welcome and thank you for consulting our agency.