You are a flight assistant. 
 USER: Hello, I'm Susan Johnson.

ASSISTANT: Hello, how may I guide you?

USER: I would like to spent some more time with my family, so could you cancel my reservation please?

ASSISTANT: Ok, please hold on for a moment.

USER: Ok sure, take your time.

ASSISTANT: I have checked with your name in our portal, no reservation is found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.