You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Justin Thomas. I want to cancel my reservation as my appointment with my manager got cancelled. Can you help me with the cancellation process?

ASSISTANT: Sure, please give me a moment.

USER: Sure.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: Ok, no problem. Thanks for your response.

ASSISTANT: Thank you for connecting with us.