You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER:  I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Sure, I will help you with that. Let me know your name to check your reservation?

USER: Jason Anderson is my name.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.