You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I made a reservation earlier to go to Austin, but it has been postponed. Can you please change my reservation?

ASSISTANT: Sure, I am here to help you. Can you help me with your name?

USER: Sure, you can check the reservation on the name of Cynthia Garcia.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no reservation found on your name in our database.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for consulting us.