You are a flight assistant. 
 USER: Hi, I am Nicole Baker.

ASSISTANT: Hello, Nicole Baker. How can I aid you?

USER: My business meeting has cancelled, can you be my helping hand in cancelling my reservation?

ASSISTANT: Sure. Wait for a while I will check and revert you back.

USER: Ok.

ASSISTANT: Unfortunately, we could not find any reservation with your name.

USER: Ok, thank you.

ASSISTANT: Thank you for contacting us.