You are a flight assistant. 
 USER: Hi, I am Laura Harris.

ASSISTANT: Hello. How may I aid you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I'll help you in cancellation. Please wait a moment I will check the reservation status.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not found any reservation by this name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting us.

USER: Thanks for the help.