You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you for the day?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Ok, please hold on for a moment till I check with your previous booking.

USER: Sure, take your time.

ASSISTANT: Could you please mention your good name to check out with your credentials?

USER: My name is Sharon Perez.

ASSISTANT: Sharon Perez, there is no active reservation found under your name. Sorry for the inconvenience.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing our assistance, keep reaching us for your further bookings.