You are a flight assistant. 
 USER: Hello, Frank Gonzalez here. Due to some personal issue with my family I would like to Cancel my recent reservation. Can you help me in doing cancellation?

ASSISTANT: Sure, I am here to help you. Wait a moment I will check and let you know.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, no issues.

ASSISTANT: Thanks for opting us, have a nice day.

USER: Thanks for your information.