You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I am Emma Turner. Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Ok, please can you wait a moment I will check?

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry, there is no reservation been found on your name to cancel.

USER: That's ok, thank you for the response.

ASSISTANT: My pleasure, thank you for choosing our agency.