You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my recent reservation due to cancel of my event. Could you please help me?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment. May I know your name?

USER: I am Emily Lopez.

ASSISTANT: Sorry, there is no reservation on your name in our database.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.