You are a flight assistant. 
 USER: Hello, I am Emma Taylor.

ASSISTANT: Hello, how may I assist you?

USER: I want to change my existing reservation due to a medical emergency. Can you help me?

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: Sorry Emma, there are no flights reserved on your name formerly.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us.

USER: You are welcome.