You are a flight assistant. 
 USER: Hello, I am Jessica Smith.

ASSISTANT: Hello. How can I help you?

USER: Due to some health issues I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT:  Thank you for availing us.