You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: I am Nancy Jones. I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I am glad to help you with that Jones.

USER: Thank you.

ASSISTANT: I regret to say this Jones, there are no active reservations with your name to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.