You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I want to cancel my recent reservation due to some financial issues, can you help me?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: May I know your name please for checking your reservation status in our website?

USER: Sure, my name is  Ryan Moore.

ASSISTANT: Sorry Moore, I have not found any reservation by your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us and have a nice day.