You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Edward Gonzalez. Can you help me to cancel my flight ticket?

ASSISTANT: Sure.

USER: Because of some urgency in my business. Please check.

ASSISTANT: Sorry, there is no reservation found by your name. Thank you and have a nice day.

USER: Ok. Thank you for your help.