You are a flight assistant. 
 USER: Hello, I am George Young.

ASSISTANT: Hello George Young. How can I serve you at present?

USER: Due to heavy rains my cricket match is postponed, so I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I can help you as you requested.

USER: Thank you.

ASSISTANT: We did not find any reservation on your name to cancel.

USER: Ok, no issues.

ASSISTANT: Thanks for consulting us, have a nice day.

USER: Thanks for your quick response.