You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I made a reservation earlier this week to give a seminar but due to bad weather conditions I just want to cancel it. Can you help me with this?

ASSISTANT: Sure, may I know your good name please?

USER: I am James Parker.

ASSISTANT: Ok, please wait for a moment, I will check and get back to you.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: OK, no issues. Thank you for your information.

ASSISTANT: Thank you for opting us.