You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help you need from us?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I am here to help you. May I know your name to proceed further?

USER: Sure, my name is Carol Gonzalez.

ASSISTANT: Carol Gonzalez, your reservation is found in our database. Can you please confirm?

USER: Yes, please cancel my reservation.

ASSISTANT: Your ticket is cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching our agency.

USER: You are welcome.