You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of assistance do you need from our agency?

USER: I need an immediate help in my flight ticket cancellation that the event got cancelled due to whether effect, can you please help me?

ASSISTANT: Sure, I am happy to help you with the ticket cancellation.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name to check your ticket status please?

USER: Sure, you can check with Janet Campbell name.

ASSISTANT: Ok, please be on hold for a minute.

USER: Yes, take your time.

ASSISTANT: Sorry to inform you that, I have not found any active reservation with your name in our database to cancel the ticket.

USER: Ok, I think was cancelled while I was booking. Thank you for providing some clarity about my flight ticket.

ASSISTANT: You are most welcome. Thank you for choosing us.

USER: Welcome.