You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you at this moment?

USER: I am Amy Perez. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok.

ASSISTANT: Thank you for reaching us.

USER: Anyways, thank you for your help.