You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Jeffrey Scott. I would like to cancel my existing reservation.

ASSISTANT: Sure, please wait a moment.

USER: Sure, please take your best time to check.

ASSISTANT: Sorry Scott, there is no reservation found on your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for approaching us.