You are a flight assistant. 
 USER: Hello, I am Jessica Miller.

ASSISTANT: Hello, how may I serve you?

USER: Due to some health issue, I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure. Let me check the status and revert you.

USER: Ok.

ASSISTANT: We found a reservation on your name. Shall I proceed with the cancellation?

USER: Yes.

ASSISTANT: Your reservation has been cancelled and your refund will be credited to your account with in 2 to 3 working days.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for consulting us.