You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How Can I help you?

USER: As my plan to conduct a beer festival got cancelled due to some issues. So, please help me in cancelling my earlier reservation.

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Joseph Collins.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is a reservation found on your name. Shall I cancel it?

USER: Yes, please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for availing us.