You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me to cancel me existing reservation as I am sick and unable to travel?

ASSISTANT: Sure, we can help you on that.

USER: Thank you.

ASSISTANT: Please help me with your name to check your details in our database.

USER: My name is Eric Jackson.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Eric Jackson, there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.