You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, What would I do for you?

USER: I am Debra Lopez. My holiday trip got cancelled due to weather conditions. Can you help me out to cancel my flight?

ASSISTANT: Yes, sure. But Debra Lopez there is no reservation under your name.

USER: That's fine. Thank you for your quick service.

ASSISTANT: Thank you for reaching us.