You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation due to my exams cancelled, can you please help me out with that?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you for accepting my request.

ASSISTANT: Can you please share me your name?

USER: Myself Betty Martinez.

ASSISTANT: Sorry, there is no active reservation found on your name.

USER: Ok, no problem. Thank you for checking out.

ASSISTANT: Thank you for reaching us, have a nice day.