You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: My name is Amanda Thomas, would you help me in cancelling the ticket?

ASSISTANT: Sure Thomas. Give me a moment please. Thank you for waiting.

USER: Yes.

ASSISTANT: Sorry Thomas, no reservation found under your name. Thank you for reaching us.

USER: Thank you for your time.

ASSISTANT: Have a good day.