You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please aid me with this?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Mean while can I have your name please?

USER: I am Ruth Baker.

ASSISTANT: Thanks for your name, no reservation found with your name Ruth Baker.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.