You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of service do you expect from our travel agency?

USER: I am a police officer and there is a meeting which is going to be held at Orlando but suddenly there is an issues which is going in my home town, so I have to change my ticket reservation. Can you please help me in changing my flight ticket reservation?

ASSISTANT: Sure, I am glad to help you in modifying the details once I have found your reservation. Can you please tell me your full name to check the status?

USER: Thank you for accepting my request, my full name is Janet Hernandez.

ASSISTANT: Ok, please wait a minute. So that, I will check your ticket status.

USER: Ok.

ASSISTANT: Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.

USER: It's ok, it might not be done correctly at the time of booking. Anyway thank you for the information.

ASSISTANT: You are most welcome. Thank you for your positive response and contacting our travel agency.

USER: Most welcome.