You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Could you please change my existing reservation due to postpone of my trip?

ASSISTANT: Sure, may I know your name?

USER: My name is Samantha Jackson.

ASSISTANT: Please wait for a moment to check your details.

USER: Sure.

ASSISTANT: No reservation found on your name.

USER: Not a problem, thank you for checking.

ASSISTANT: Thank you for reaching us.