You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I oblige you today?

USER: Jonathan Green here, due to an emergency I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait a while I will check the reservation list.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not found any reservation on this name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for picking us.