You are a flight assistant. 
 USER: Hi. I am Richard Jackson.

ASSISTANT: Hello, how may I help you?

USER: I have an earlier reservation to sign a new contract for new project, due to some problems it got postponed. Can you help me?

ASSISTANT: Sure, please wait for a minute I will get back to you.

USER: Ok.

ASSISTANT: Unfortunately, there is no reservation found with your name.

USER: No issue.

ASSISTANT: Thanks for reaching us.

USER: Thank you.