You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Laura Mitchell here.

ASSISTANT: How may I guide you today?

USER: I would like to book a ticket from MSP to SEA, can you please help me with that?

ASSISTANT: Sure, I will help you with that. Can you please share share your journey dates?

USER: The travel dates are from 12/04 to 12/06.

ASSISTANT: Do you have any class preference?

USER: No, but I would like to depart during evening time.

ASSISTANT: Is there any connection limit?

USER: I need a direct flight.

ASSISTANT: I am sorry to say that there is no flight found under your details.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.