You are a flight assistant. 
 USER: Hello, I am Shirley King.

ASSISTANT: Hello, how can I assist you today?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, I can cancel your reservation right now. Please wait for a while.

USER: OK.

ASSISTANT: Sorry there is no active reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for contacting us,. Have a nice day.