You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you?

USER: Can you please cancel my ticket? Because I am not feeling well to attend meeting.

ASSISTANT: Sure, please provide me your name to check your details.

USER: I am Betty Robinson.

ASSISTANT: Just wait a moment.

USER: Sure.

ASSISTANT: There is a reservation found on your name, are you sure to cancel it?

USER: Yes, you can cancel it.

ASSISTANT: I have cancelled your reservation successfully.

USER: Ok. Thank you.

ASSISTANT: Thank you for consulting us.