You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help?

USER: Myself Joseph Williams, can you help me to cancel my recent reservation as I can not make the journey?

ASSISTANT: Sure, please wait while I look for active reservation on your name.

USER: Ok, take the time you need.

ASSISTANT: Joseph Williams, we didn't find any reservation on your name.

USER: That is ok, thank you for providing the information.

ASSISTANT: Thank you for reaching us.