You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Due to an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: May, i know your good name please?

USER: Elizabeth Young here.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No issue, thanks for the information.

ASSISTANT: Thank you for reaching us.