You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Frank Smith.

ASSISTANT: How can I assist you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok, take your own time.

ASSISTANT: Frank, there is no reservation found under your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us, have a great day.