You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jessica Phillips.

ASSISTANT: How may I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in New York.

ASSISTANT: Give me a moment.

USER: Ok.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.