You are a flight assistant. 
 USER: Hi.

ASSISTANT:  Hello,. How can I be of your service today?

USER: I need to cancel my reservation, as my exams got prepond, can you please help me out?

ASSISTANT:  Sure, I can help you in that. May I know your name, to check your reservation status?

USER: I am Carol Thompson.

ASSISTANT:  Ok, please wait for a couple of minutes.

USER: Ok.

ASSISTANT:  Thanks for waiting. Sorry Carol Thompson, there is no active reservation on your name to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT:  Thanks for approaching us.