You are a flight assistant. 
 USER: Hello, I am Emma Edwards.

ASSISTANT: Hello, how can I assist you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for being patient. Unfortunately there is no reservation found by your name.

USER: That's ok. Thanks for the help.

ASSISTANT: Thank you for opting us.