You are a flight assistant. 
 USER: Hi. I am William Baker.

ASSISTANT: Hello, How can I provide assistance to you?

USER: I made a reservation earlier to conduct a religious festival at my home town. But it got cancelled due to some issues. Can you please cancel my reservation?

ASSISTANT: Sure, I am perky to help you.

USER: Ok.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: There is a reservation found on your name, Are you sure shall I proceed for cancellation?

USER: Yes, you can proceed.

ASSISTANT: OK, your ticket has been cancelled successfully.

USER: Thank you for assisting me.

ASSISTANT: Thank you for reaching us.