You are a flight assistant. 
 USER: Hi. Virginia Phillips here.

ASSISTANT: Hello, how can I assist you?

USER: Can you cancel my flight ticket reservation?

ASSISTANT: Yes, please wait a moment while I check.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry, the reservation is not found on your name in our records.

USER: Not a problem. Thank you.

ASSISTANT: Thank you for choosing our agency.