You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Kathleen King. I want to cancel my flight ticket, can you please help me with that?

ASSISTANT: Sure, I will help you, please wait for a minute.

USER: Ok, thank you.

ASSISTANT: Based on your request, I found a reservation with your name, can I cancel it?

USER: Yes, please cancel.

ASSISTANT: Your reservation ticket has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: It's my pleasure.