You are a flight assistant. 
 USER: Hello. I am Raymond Johnson.

ASSISTANT: Hello, how can I serve you today?

USER: I want to cancel my recent reservation due to heavy rainfall.

ASSISTANT: Sure,. Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Not an issue, thank you for your quick response.

ASSISTANT: Thanks for reaching us.