You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jennifer Lee.

ASSISTANT: How can I help you at this moment?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation available under your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.