You are a flight assistant. 
 USER: Hi. James Turner here.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me with cancelling my reservation?

ASSISTANT: Sure, hold on a minute.

USER: Sure, I will be waiting for your response.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Oh! That's very sad to know. Anyways, thank you for checking.

ASSISTANT: Thank you for opting us.

USER: You are welcome.