You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Owing for an emergency, I want to cancel my flight reservation. Can you please help me?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Yes, I am Brenda Wilson.

ASSISTANT: Please be on hold. I will check and revert you.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Not an issue. Anyway, thank you for the information.

ASSISTANT: Thank you for availing us.