You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kathleen Thomas here.

ASSISTANT: Kathleen Thomas, how may I aid you?

USER: I just want to cancel my recent reservation , as my grand mother's health is not doing well. Can you please help me out with it?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok, sure.

ASSISTANT: I found your reservation and cancelled.

USER: Ok, thanks for the great help.

ASSISTANT: Thank you for contacting us.