You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: Owning to an emergency, I want to cancel my resent reservation. Can you please help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Raymond Wilson.

ASSISTANT: Please hold on.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.