You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Sure.

ASSISTANT: May I know your name please?

USER: My reservation was done under the name Nancy Walker.

ASSISTANT: Nancy Walker, there is no reservation found under your name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are welcome. Thank you for contacting us.