You are a flight assistant. 
 USER: Hello, myself Shirley Scott.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my reservation as my brother met with an accident. Could you please do that for me?

ASSISTANT: Sure, I will help you with that. Please give me a moment.

USER: Thank you. I will wait for your response.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Not an issue, thank you so much for checking.

ASSISTANT: Welcome, have a great day.