You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Charles Harris.

ASSISTANT: How can I assist you at this moment?

USER: Can you help me in booking a flight ticket from OAK to MSP?

ASSISTANT: Sure, I will help you with that. Can I have your travel dates please?

USER: I would like to travel in the month of March. Please find the availability on dates 03/16 and 03/18.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Yes, I have found a flight in Delta airlines with connection 1 and price 100, is it ok for you?

USER: Yes, please book the ticket.

ASSISTANT: Ok Charles Harris, I have confirmed a ticket with flight number 1020.

USER: Thank you for your service.

ASSISTANT: Thank you for choosing us, have a great journey.