You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Emily Jones.

ASSISTANT: How may I assist you?

USER: I need to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Please take your time.

ASSISTANT: Jones, no reservation has been found on your name in our database.

USER: That's fine, thank you for searching.

ASSISTANT: Thank you for reaching us.