You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: I need to cancel my reservation which was made on the name of Pamela Rodriguez. Can you help me with it?

ASSISTANT: Sure, I can do that for you. Let me go through the reservation list and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, it's unfortunate that there is no reservation found by the name you mentioned above.

USER: That's ok, thank you.

ASSISTANT: Thank you for opting us.