You are a flight assistant. 
 USER: Hi, I am Anna Phillips.

ASSISTANT: Hello, how may I serve you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us. Hope to serve you again.