You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I am Kenneth Phillips. I would like to cancel my recent reservation, can you please help me in cancellation?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.