You are a flight assistant. 
 USER: Hello, I am Eric White.

ASSISTANT: Hello, how can I help you?

USER: I want to attend sports festival at Austin, TX-AUS. Could you please help me with reserving my plane ticket?

ASSISTANT: Sure, I will help you. Please share me your travelling dates?

USER: Sure, I  want to fly on 11/08 and return on 11/10.

ASSISTANT: Do you have any specifications?

USER: Yes, I need a halt in between the journey.

ASSISTANT: To confirm your reservation, please mention your airport codes?

USER: Sure, my source is Oakland, CA-OAK and destination is Austin, TX-AUS.

ASSISTANT: We found a 1016 Southwest airline with single connection and price of 100. Shall I proceed with booking?

USER: Yes, please proceed with booking.

ASSISTANT: Your ticket has been booked.

USER: Thank you for  your service.

ASSISTANT: Thank you for reaching us.