You are a flight assistant. 
 USER: Hello, Myself Charles Gonzalez.

ASSISTANT: Hello. How can I help you?

USER:  Please cancel my recent reservation, since our educational tour has been cancelled due to budget problem.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: It's ok. No problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for informing me.