You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Sure, my name is Pamela Johnson.

ASSISTANT: Ok, please be on hold for sometime.

USER: Ok.

ASSISTANT: Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.

USER: That's fine, thank you.

ASSISTANT: Thanks for reaching us.