You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Edward Martin here. I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.