You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Janet Johnso, can you help me for cancelling my recent reservation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: There is no reservation on your name in our database.

USER: Oh! It's ok, no problem. Thank you for your services.

ASSISTANT: Thank you for reaching us.