You are a flight assistant. 
 USER: Hello, I am Ashley Lopez.

ASSISTANT: Hello, how may I help you today?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me with cancellation?

ASSISTANT: Sure, we are pleased to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation on your name and it is cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us.