You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My final exam dates are postponed, can you please help me for changing the existing reservation?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, my name is Jeffrey Carter.

ASSISTANT: There is no reservation found under your name in our records.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.