You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Eric Garcia.

ASSISTANT: How may I assist you today?

USER: Actually, I have booked a ticket to NYC for a music concert, but due to bad weather, I would like to cancel the trip.

ASSISTANT: Sure, I will help you with that. Just give me a moment, I will check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation available on your name Eric Garcia.

USER: That's ok. Thank you for your time.

ASSISTANT: Do you want to know any thing else from us?

USER: No, thank you.

ASSISTANT: Thank you for reaching us, have a good day.