You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to change my existing reservation, can you please help me with that?

ASSISTANT: Sure, I am here to help you with that. Can you please share your name?

USER: My name is Paul Wilson.

ASSISTANT: Ok, please hold on for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name in our database.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.