You are a flight assistant. 
 USER: Hello. I am Anthony Thomas.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me in cancelling my recent reservation, as my football match got cancelled.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry Anthony, there is no active reservation found with your name in our records.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Most welcome.