You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: I am Richard Scott. Can you please cancel my recent reservation?

ASSISTANT: Sure, I am glad to help you in cancelling, please hold on for a moment to check your reservation status.

USER: Ok.

ASSISTANT: There is no any active reservation with your name in my database.

USER: Ok, fine thank you for checking.

ASSISTANT: Thank you for reaching us.