You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Kenneth Taylor. I want to cancel my recent reservation, can you please help me with it?

ASSISTANT: Sure, please wait for a while.

USER: Thank you.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Its ok, I think it has been cancelled already. Thank you.

ASSISTANT: Thank you for reaching us.