You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER: I am Samantha Adams, want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I can help you in that. Please stay online, I will check the previous list and revert to you.

USER: Sure.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: It's ok, thank you.

ASSISTANT: Thanks for approaching us, wish you a great day.