You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Justin Thomas.

ASSISTANT: In which way I can aid you at this moment?

USER: I would like to book a ticket from HOU to DTW, can you please help me out?

ASSISTANT: Sure, I can aid you in booking flight ticket. Could you please mention your travel dates for booking flight ticket?

USER: I am travelling on these dates 03/28 and 03/30.

ASSISTANT: Thank you for providing your travel details. I will put the conversation on hold to check the best flights available in your route.

USER: I need a direct flight.

ASSISTANT: Sure, please wait a moment. There are no direct flights available in this route as per your requested dates.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us, have a nice day.