You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my recent reservation due to my bad health. Can you help me?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: My name is Donald Young.

ASSISTANT: Please wait for a moment, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.