You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Carolyn Martin. I just came to know that there is snow-storms threat in the place which I planned to visit, so can you please cancel my reservation?

ASSISTANT: Ok, I will help you with that.

USER: Ok.

ASSISTANT: Sorry, there is no previous reservation found on your name.

USER: It's ok. Thank you for your information.

ASSISTANT: Thank you for contacting us.