You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your good name?

USER: Myself Emma Young.

ASSISTANT: Sorry, we did not find any active reservation on your name in our data.

USER: Thanks for your information.

ASSISTANT: Thank you for contacting us.