You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you today?

USER: I would like to cancel my reservation due to some health issues, can you please help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: May I know your name to proceed?

USER: Jerry Mitchell here.

ASSISTANT: Ok, please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Anyway thank you for checking out.

ASSISTANT: Thanks for opting us.