You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Kathleen Thomas. I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure Thomas. Please wait for a minute.

USER: Sure.

ASSISTANT: There is no reservation found with your details.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.