You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How best can I give you the help?

USER: I have some personal matters that need fixing so I need cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, I will help you with that. On what name, do I need to cancel the reservation?

USER: My name is Samuel Evans.

ASSISTANT: Ok, please wait. Let me check the reservation status.

USER: Sure.

ASSISTANT: Soprry to say that, there is no active reservation on your name to cancel it.

USER: Ok, no worries.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your kind service.