You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: Due to bad weather at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I will help you with cancellation process. May I know your good name?

USER: Sure, I am Cynthia Hernandez.

ASSISTANT: We found a reservation on your name. Shall I cancel it?

USER: Ok, please proceed for cancellation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.