You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Nancy Edwards. Owing to an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Wait for a minute.

USER: Sure, I will wait.

ASSISTANT: Yes Nancy, your reservation is successfully cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for contacting us.