You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Cynthia Smith,. Can you help me in booking a direct flight in my journey, as there is emergency in my home?

ASSISTANT: May I know your desired travel dates please?

USER: My travelling dates are 10/11 to 10/13.

ASSISTANT: Please share your airport codes.

USER: My source is PHL and destination is LAX.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: No issue, thank you.

ASSISTANT: Thank you for opting us.