You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Myself Jennifer Taylor. For some issues I want to cancel my reservation, can you please help me?

ASSISTANT: Ok Taylor, please wait a moment I have to check with the reservation records.

USER: Sure.

ASSISTANT: Thank you for waiting, I am sorry to inform you that I could not find any reservation on the name Jennifer Taylor. Thank you for connecting with our agency.

USER: It's ok. thank you for the information.