You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Amy Clark. I want to cancel my reservation, due to my health issues.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found with your name.

USER: Not an issue. Thanks for your response.

ASSISTANT: Ok, thanks for choosing us.