You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I oblige you today?

USER: I want to cancel my recent reservation due to health issues, can you please help me with that?

ASSISTANT: Sure, we can help with that. Please share your good name?

USER: My name is Sandra Wright.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: No problem, thank you.

ASSISTANT: Thank you.