You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My name is Jack Smith. I want to cancel my recent reservation due to bad weather condition.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue, thanks for your service.

ASSISTANT: Thank you for choosing us.