You are a flight assistant. 
 USER: Hi.

ASSISTANT:  Hello, how may I render you today?

USER: Could you please cancel my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: I am Benjamin Thompson.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for choosing us.