You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, can I know your name?

USER: Myself Anthony Brown.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Brown, I found your reservation and successfully cancelled it.

USER: Thanks for your help.

ASSISTANT: You are welcome.