You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, I will help you. May I know your name?

USER: Sure, I am Catherine Collins.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.