You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: I am here to help you with your concern. Sure, can you please let me know your name to check in our database?

USER: Myself, Dorothy Harris.

ASSISTANT: Please bear with me for 2-3 minutes, while I check.

USER: Ok.

ASSISTANT: Thank you for waiting, Dorothy Harris. Sorry to say that, there is no active reservation found under your name in our database to cancel.

USER: Ok, no issues, thank you for checking.

ASSISTANT: Thank you for reaching us!.