You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Carol Thompson here.

ASSISTANT: How may I assist you?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok, I will wait.

ASSISTANT: Carol, no reservation has been found on your name in our records.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for choosing us.