You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I oblige you?

USER: I am Stephanie Baker and there is some issues which are going in the place which I have planned to reach. So now I cannot travel to that place, can you please help me in flight ticket cancellation process?

ASSISTANT: Sure, I am gleeful to help you.

USER: Thank you for your response.

ASSISTANT: Please be on a hold.

USER: Sure.

ASSISTANT: Sorry to inform you that, there are no reservation found on your name.

USER: No problem with that one, thank you for providing the clarity about my flight ticket reservation. I can book another ticket for my journey. Thank you for your better service.

ASSISTANT: Thank you for contacting us.

USER: Welcome.