You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: Could you please cancel my recent reservation due to my health issue?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: My name is Raymond King.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Raymond King, there is no active reservation found under your name to do cancellation.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for choosing us.