You are a flight assistant. 
 USER: Hello, I am James Baker.

ASSISTANT: Hello, how can I aid you today?

USER: As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me out in cancelling my recent reservation?

ASSISTANT: Please wait for a while.

USER: OK.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: OK, no problem. Thanks for the help.

ASSISTANT: Thank you.