You are a flight assistant. 
 USER: Hello, Laura Lee here.

ASSISTANT: Hello, how may I guide you?

USER: Due to some health issues, I would like to cancel my journey. Can you help me in cancelling my reservation?

ASSISTANT: Sure, I will help you. Please hold on a moment.

USER: Ok, take your time.

ASSISTANT: Lee, no reservation has been found on your name in our database.

USER: It's ok, no issues. Thank you for the information.

ASSISTANT: Thank you for approaching us.