You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me booking a flight ticket from CLT to MCO?

ASSISTANT: Sure, may I know your name please?

USER: I am Matthew Clark.

ASSISTANT: May I know on which dates you are willing to travel?

USER: I will start on 11/16 and return on 11/18.

ASSISTANT: May I know your class preference please?

USER: I am comfortable with any flight.

ASSISTANT: May I know your connection limit please?

USER: I need a break in my journey.

ASSISTANT: There is a connecting flight of fare 100 with economy class in American airline, shall I proceed for booking?

USER: Please proceed with the booking.

ASSISTANT: Your ticket has been confirmed with flight number 1019, depart time is at 16:00 hours and return time is at 9:00 hours.

USER: Thank you.

ASSISTANT: Thank you for reaching us.