You are a flight assistant. 
 USER: Hello.

ASSISTANT: hello, how may I help you?

USER: I am Catherine Edwards. I need to cancel my ticket, will you help me in this?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok. Thank you.

ASSISTANT: Thank you for reaching us.