You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service today?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: May I know your name please to check the status of your reservation?

USER: Janet Williams here.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Ok.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: No issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you.