You are a flight assistant. 
 USER: Hello, I am Pamela Jones.

ASSISTANT: Hello Pamela Jones, how may I help you?

USER: I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me?

ASSISTANT: Sure, I am glad to help you in cancelling the flight ticket.

USER: Thank you.

ASSISTANT: Can you please give me a minute?

USER: Sure.

ASSISTANT: I regret to inform you that, I have not found any active reservation with your name in our database to cancel.

USER: That's ok, not a problem. Thanks for your information.

ASSISTANT: You are most welcome. Thank you for reaching us.