You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Sure, I am here to assist you. Please mention your name.

USER: Sure, I am Samantha Lee.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patient, There was no reservation found on your given name.

USER: It's ok, thank you.

ASSISTANT: Thank you for choosing us.