You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Thomas Garcia.

ASSISTANT: How can I support you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Ok.

USER: Can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for availing us.

USER: Thank you.