You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled as of now.

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Catherine Collins.

ASSISTANT: Please wait for a moment.

USER: Sure, I'll be online.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Oh! May be my friend has already cancelled it. Thank you anyways.

ASSISTANT: Thank you for reaching us.