You are a flight assistant. 
 USER: Hi. Myself Jack Walker.

ASSISTANT: Hello. How may I assist you?

USER: I want to travel from ORD to LAX, can you please book a flight ticket for me? My travelling dates are on 06/28 and 06/30.

ASSISTANT: Ok, wait a moment. We found a flight for you with 1 connection limit. Shall I proceed to book?

USER: No, I want a direct flight. Can you please check it?

ASSISTANT: Sorry, there is no direct flight to book.

USER: It's ok. Thank you for the information.

ASSISTANT: Ok, thank you for choosing us.