You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Owing to emergency I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, we are glad to help you. Can I have your good name to proceed further?

USER: I am Ronald Turner.

ASSISTANT: Sorry, we did not find any active reservation on your name in our records.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for opting us.