You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Nicholas Edwards here.

ASSISTANT: How may I assist you today?

USER: I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, I can assist you with that.

USER: Thank you.

ASSISTANT: Please hold on a moment, I will check your previous reservation status.

USER: Ok, take your time to check.

ASSISTANT: There is no previous reservation available in your name Nicholas Edwards.

USER: Oh! I think something went wrong due to server issue. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.

USER: Welcome.