You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I aid you the day?

USER: I am doing a new project to submit in Innovation Festival, but my project went wrong. So, I will not attend that event. So can you please help me to cancel my reservation?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: To process further, may I know your name?

USER: I am Donald Williams.

ASSISTANT: Ok, please hold on for a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for approaching us.