You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Laura Thompson here.

ASSISTANT: How can I assist you at this moment?

USER: Can you please help me in booking the ticket from EWR to DFW?

ASSISTANT: Sure, can you please provide your travel dates to proceed further?

USER: Sure, my travel dates are 08/24 and 08/26.

ASSISTANT: Wait a moment please.

USER: Sure, I'll wait.

ASSISTANT: Southwest airlines is available on this route with a ticket fare of 200, shall I book your ticket?

USER: Is it a direct flight?

ASSISTANT: Laura Thompson, there is no direct flight available on this route on your requested dates.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for contacting us.