You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: My name is James Turner. I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation. Could you please help me with that?

ASSISTANT: Sure, please wait a while.

USER: Sure.

ASSISTANT: There is no reservation on your name, James.

USER: That's ok. Thank you for the information.

ASSISTANT: Thanks for contacting us.

USER: You are welcome.