You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to my ill health, I am unable to catch the flight. Please help me in cancelling my recent reservation.

ASSISTANT: Sure, may I know your name please to check the reservation status?

USER: My name is Alexander Edwards.

ASSISTANT: Edwards, there is no reservation found with your details.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: Thank you for contacting us.