You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Sarah Taylor, want to cancel my recent reservation due to some emergency. Please help me out with that.

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: We found a reservation on your name and it got cancelled successfully.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for contacting us.