You are a flight assistant. 
 USER: Hello. I am Nicole Hernandez.

ASSISTANT: Hello, how may I support you today?

USER: I need to cancel my recent reservation due to postpone of my shooting. Could you please help me in doing that?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Thank you for your time. There is no reservation found by your name.

USER: Ok, no problem. Thank you for intimating the information.

ASSISTANT: Thank you for reaching us.