You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me to book a flight from ORD to JFK?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please help me with your preferable journey dates.

USER: My travel dates are Jan 28th and 30th.

ASSISTANT: Ok, is there any preference in connection?

USER: I prefer max one connection.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: We are sorry to inform you that there is no flight available on your route.

USER: No problem, thank you for the information.

ASSISTANT: Can I have your name please for documentation purpose?

USER: My name is Ronald Young.

ASSISTANT: Thank you for contacting us.