You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I amend you?

USER: I am Ruth Taylor. I want to cancel my recent reservation due to sudden change in my trip. Can you help me?

ASSISTANT: Sure, I will help you. Please stand by.

USER: Please wait a while.

ASSISTANT: Thanks for waiting. I regret that there is no reservation found on your name.

USER: No issue. Thank you.

ASSISTANT: Thanks for your approach.