You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I abet you?

USER: I am kathleen Scott. I want to cancel my recent reservatiuon, please help me out.

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for availing us, have a good day.