You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, can I know your name please?

USER: My reservation was done under the name Mary Mitchell.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: I found your reservation.

USER: Please cancel it.

ASSISTANT: I have cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for approaching us.