You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Sure, I am Donald Campbell.

ASSISTANT: Thank you very much. Please wait for a while, let me check your reservation status in our database.

USER: Sure.

ASSISTANT: I am very sorry to inform you that there is no reservation found under your name in our database.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.