You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you out?

USER: I want to travel from PHL to CLT, can you help me in doing a reservation?

ASSISTANT: Sue, we are happy to help you. Please let me know your travelling dates.

USER: My trip dates are Jan 03 to 05.

ASSISTANT: Do you prefer any lay by in between journey?

USER: I need a single connecting flight.

ASSISTANT: Is there any other specifications for you?

USER: No.

ASSISTANT: May I know your good name?

USER: I am Ruth Young.

ASSISTANT: Sorry, we are unable to provide flights on your journey routes.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for choosing us.