You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I serve you?

USER: I want to cancel my recent reservation because of bad weather conditions. Can you help me with this?

ASSISTANT: Ok, I will help you with cancelling. May I know your name please?

USER: My name is James Clark.

ASSISTANT: Please hold on a minute.

USER: Ok.

ASSISTANT: Thanks for your patience. There was no recent reservation found with your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for choosing our service.

USER: Thanks for your best service.

ASSISTANT: Have a great day.