You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I amend you?

USER: I am Ashley Williams. I would like to change my recent reservation due to some technical issues.

ASSISTANT: Ok.

USER: Can you please help me?

ASSISTANT: Sure, I will help you. Please stand by.

USER: Thank you. Sure.

ASSISTANT: Thanks for being on hold, there is no reservation found on Ashley Williams.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.