You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jacob Baker here.

ASSISTANT: How can I assist you?

USER: Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure Baker, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for approaching us.