You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I support you for the day?

USER: I am Edward Gonzalez. Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Ok. I will help you in that. Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for being patience. I am here to inform you that, here is no reservation found on your name.

USER: Thanks.

ASSISTANT: Than you for approaching us.