You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER:  I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?

ASSISTANT: Sure, We are here to help you. Can I know your name?

USER: I am Kevin Clark.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us.