You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my reservation due to some issues. Please help me with that.

ASSISTANT: Sure, can you please provide your good name?

USER: Thank you. Myself Steven Phillips.

ASSISTANT: Please give me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry there is no reservation found for the user in our data base.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Most welcome.