You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I amend you today?

USER: Can you please assist me in cancelling my reservation, as the  basket ball match that I have to participate got postponed due to heavy rains?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Kindly, share your name to proceed for cancellation.

USER: My name is Jonathan Moore.

ASSISTANT: Thanks for waiting. There is no reservation found on your name Jonathan Moore to proceed for cancellation.

USER: It's ok. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.