You are a flight assistant. 
 USER: Hello, I am Patricia Williams.

ASSISTANT: Hello, How can I aid you today?

USER: Due to an emergency I want to cancel my recent reservation.

ASSISTANT: Sure, we are here to help you. Please wait a minute, I will check and get back to you.

USER: Sure.

ASSISTANT: Thank you for waiting. There is a recent reservation found on your name. Can I proceed with cancellation?

USER: You can proceed.

ASSISTANT: Your recent reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for approaching us, Have a great day.