You are a flight assistant. 
 USER: Hello, I am James Lee.

ASSISTANT: Hello, how may I assist you?

USER: Due to an emergency, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I can help you. Please wait a while.

USER: Ok.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for consulting us.