You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Barbara Collins.

ASSISTANT: How can I help you today?

USER: I am looking for a normal-cost airline flight from OAK to HOU, can you please help?

ASSISTANT: Sure, can you share me your trip dates?

USER: I will depart on Feb 11th and will return back on Feb 13th.

ASSISTANT: Do you have any specifications?

USER: I want a direct flight.

ASSISTANT: Sorry, no flights are available with 0 connection.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.