You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: My name is Jason Jackson.

ASSISTANT: Nice to meet you.

USER: Due to severe rainfall, I can not travel out. Can you please cancel my reservation?

ASSISTANT: Sure, please give me a moment.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Oh! its ok, no issues. Thank you for the information.

ASSISTANT: Welcome, have a great day.