You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER: My trip got cancelled, can you please cancel my recent reservation?

ASSISTANT: Sure, I am oblige to help you with that.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation?

USER: I am Benjamin Davis.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation has been found under your name in our database to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us, have a great day.