You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you now?

USER: I am Scott Davis. I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with cancellation?

ASSISTANT: Sure, I am glad to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name in our database.

USER: That's Ok, thanks for your help.

ASSISTANT: Thanks for contacting us.