You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Jack Adams here.

ASSISTANT: How can I help you today?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am happy to help you. Please wait for a while.

USER: Sure, take your own time.

ASSISTANT: Thanks for waiting, we did not find any active reservation on your name in our records.

USER: Oh! That's ok, thank you anyways.

ASSISTANT: Thank you for choosing us.