You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Carol Jones here.

ASSISTANT: How can I assist you today?

USER: I am not feeling well, please help me to cancel my recent reservation.

ASSISTANT: Sure, will you please give me a moment?

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: No problem, thanks for your information.

ASSISTANT: Welcome, have a great day.