You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation as the beers festival which I wanted to attend got cancelled. Can you help me with cancellation?

ASSISTANT: Sure, I will help you. Sorry, there is no reservation found. May I know your name?

USER: I am Nicole Wright.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your service.