You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Joseph Wright.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.