You are a flight assistant. 
 USER: Hello, I am Virginia Parker.

ASSISTANT: Hello, how may I help you?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Ok. We are here to help you.

USER: Thank you.

ASSISTANT: Please, stay online.

USER: OK.

ASSISTANT: Thank you for your valuable time. No reservation was found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.