You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Virginia Roberts.

ASSISTANT: How can I help you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Sure, I am here to help you, please wait for a while. Sorry Virginia Roberts, no reservation done on your name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thank you for approaching us.