You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please  help me with cancelling my reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name for further process?

USER: Sure, myself Nicole Lewis.

ASSISTANT: Please wait a moment, I will check your reservation status.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation found in your name Nicole Lewis.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us, have a good day.