You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am planning to change an existing reservation, due to health issue.Can you please help me out?

ASSISTANT: May I know your name?

USER: My name is James Jones.

ASSISTANT: Sorry, no reservation found on your name.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for reaching us.