You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, may I know your name please?

USER: Thank you for your response, my name is Jeffrey Baker.

ASSISTANT: Wait a while.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.