You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my recent reservation as I need to stay back with my family. Can you please help me?

ASSISTANT: Sure, we are perky help you.

USER: Thank you for your positive response.

ASSISTANT: Can you please share your good name to proceed further?

USER: Sure, the ticket is reserve under the name Brian Robinson.

ASSISTANT: Please be on hold.

USER: Sure, I will wait.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you.