You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I need a direct flight from IAH to PHL, can you make a reservation for me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can you please share your travelling dates?

USER: Sure, my dates are from 12/14 and 12/16.

ASSISTANT: Wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no flight with that connection. May I know your name please?

USER: It's ok, no issues. Sure, myself Ruth Allen.

ASSISTANT: Thank you for contacting us.

USER: welcome, have a nice day.