You are a flight assistant. 
 USER: Hello. I am Raymond Rodriguez.

ASSISTANT: Hello, how may I aid you?

USER: I would like to book a flight ticket to New York for my medical tests could you help me in booking my flight ticket from CLT to EWR.

ASSISTANT: Ok, can you please provide your journey dates?

USER: I prefer a connection. I would like to fly from 02/03 to 02/05.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for your patience. We found a flight with Delta airlines and flight number is 1004 with a fare of 200. Shall I reserve it?

USER: Ok, proceed.

ASSISTANT: Your ticket has been reserved.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.