You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Samantha Wright here.

ASSISTANT: Samantha Wright, welcome to our agency.

USER: Can you cancel my flight reservation? As my cricket match got postponed due to bad weather.

ASSISTANT: Sure, I can help you. Please hold for a moment till I check with your booking status.

USER: Ok.

ASSISTANT: Samantha Wright, no reservation was found under your name.

USER: Not a problem. Thank you.

ASSISTANT: Sorry for troubling you. Have a nice day Samantha Wright.