You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, may I know your name please?

USER: Sure, my name is Christine Wilson.

ASSISTANT: Please be on hold.

USER: Sure, I'll be online.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel it.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for reaching us.