You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you for the day?

USER: I would like to cancel my reservation due to heavy rainfall at my destination, can you please help me with that?

ASSISTANT: Sure, I  will help you with that reservation cancel. May I know your name please?

USER: Thank you. I am Anna Scott.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no active reservation found with your name in our database to cancel it.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.