You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My name is Michelle Garcia. Due to cold weather conditions, I need to cancel my recent reservation. Could you please help me with that?

ASSISTANT: Sure Garcia, I can help you. Please hold on for a moment to check it.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry Garcia, as per you request there is no ticket booked on your name.

USER: That's ok. Thank you for the help.

ASSISTANT: Thank you for your approach. Have a nice day.