You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: Actually, I need to cancel my recent reservation due to health issues, can you please help me out?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Sure, my name is Brian Phillips here?

ASSISTANT: Ok, please wait for a minute.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.