You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Could you help me to amend my existing reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Ruth Davis.

ASSISTANT: There is no reservation found under your name.

USER: Not a problem, thank you for checking.

ASSISTANT: Thank you for opting us.