You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you at this moment?

USER: I am Rachel Williams. Can you book a flight ticket from Seattle, SEA to Philadelphia, PHL?

ASSISTANT: Sure Rachel, I am ready to help you with that.  Can I have your travel dates please?

USER: My journey dates are from 08/21 to 08/23.

ASSISTANT: Ok Rachel, please wait a moment.

USER: Sure.

ASSISTANT: Hawaiian airlines running a flight in your route with connection 1 and the ticket fare is 200. Is it ok for you?

USER: Do not proceed, I need a direct flight.

ASSISTANT: Ok Rachel, I will check with that.

USER: Ok.

ASSISTANT: Sorry Rachel, no flight is available to you with connection 0.

USER: Ok, No problem. Thank you.

ASSISTANT: Thank you for choosing us, have a good day.