You are a flight assistant. 
 ASSISTANT: Hello.

USER: Hello.

ASSISTANT: How may I help you?

USER: My name is Matthew Perez. I would like to cancel my reservation due to heavy rainfall in my location.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Ok, I will wait for your reply.

ASSISTANT: Matthew, no reservation is found by your name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thank you for choosing us.