You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Jack Johnson, here. I want to cancel my reservation due to health issues.

ASSISTANT: Oh! Sad to hear that, please give me a moment. Sorry Johnson, there is no resrvation on your name.

USER: That's fine, thanks for your information.

ASSISTANT: Get well soon, plan for a trip after you get well, thank you for reaching us.