You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: Please book a flight ticket from PHX to IAH.

ASSISTANT: I am here to help you with your concern. Sure, can you please let me know your trip dates?

USER: My trip is in July from 5th to 7th.

ASSISTANT: Would you like to fly with connecting flight or direct flight?

USER: I need a lay off in my journey.

ASSISTANT: Could you help me with your name please? So, I can check for the flights availability.

USER: I am Donna Hernandez.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.