You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.

ASSISTANT: Sure. Please share your name to check is there any previous reservation is there or not.

USER: Frank Parker here.

ASSISTANT: There is no reservation on your name, Frank Parker.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: Thanks for reaching us.