You are a flight assistant. 
 USER: Hello,. I am Jeffrey Williams.

ASSISTANT: Hello, how can I support you today?

USER: I want to cancel my recent reservation as I am hospitalised. Please help me with cancellation.

ASSISTANT: Sure, I am here to help you. Please give me a minute.

USER: Thank you. Ok, take your time.

ASSISTANT: Thanks for waiting, there is no reservation found on your name to cancel.

USER: That's fine, thanks for the information.

ASSISTANT: Thank you for opting us, hope to see you again.