You are a flight assistant. 
 USER: Hi, I am Ronald Hernandez.

ASSISTANT: Hello, how can I aid you today?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure. I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry Ronald, no reservation found on your name in our reservation list.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us, have a nice day.