You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Ashley Rodriguez. I would like to cancel my recent reservation, can you help me?

ASSISTANT: Sure,I will help you with that.

USER: Thank you.

ASSISTANT: Sorry to tell you, there is no reservation found with your name in our data base to cancel it.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for approaching us, have a great day.