You are a flight assistant. 
 USER: Hello, I am Joshua Baker.

ASSISTANT: Hello, how can I assist you for the day?

USER: I need to cancel my reservation as my project got cancelled. Can you help me?

ASSISTANT: Sure, I am here to help you. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for reaching us.