You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you today?

USER: I am Stephanie White. I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: we are sorry to inform you that there is no reservation found with your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for availing us.