You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am looking to to cancel my ticket which is booked in the last week. Can you please help me to do that?

ASSISTANT: Sure, I will assist you with that. Please can I know your name to check?

USER: Thank you for accepting my request. My name is Kevin Edwards.

ASSISTANT: Ok, please wait a moment.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no flight ticket been found on your name to cancel.

USER: It's ok, not a problem with that. Thanks a lot for your time.

ASSISTANT: Thank you for choosing our agency.