You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Virginia Davis.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for being patient, we found a reservation on your name. Shall I cancel it?

USER: Ok, please cancel it.

ASSISTANT: Your flight ticket has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for availing us.