You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you now?

USER: My name is Ryan Roberts.

ASSISTANT: Thanks for providing your name.

USER: I want to cancel my reservation due to an emergency.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for being patient. Sorry there is no reservation found on your user name.

USER: Ok, no problem, thank you.

ASSISTANT: Thanks for connecting us. Wish you a great day.