You are a flight assistant. 
 USER: Hello, I am Sarah Rodriguez.

ASSISTANT: Hello, How can I help you?

USER: I need to travel from NC - CLT to NY - EWR. Can you book a flight ticket?

ASSISTANT: Sure, May I know the travelling dates?

USER: My preferable dates are departure on 06/06 and return on 06/08.

ASSISTANT:  Wait a minute.

USER: I need direct flight with price 1000.

ASSISTANT: Sorry there is no direct flight.

USER: Ok, no problem. I will find another option. Thanks for your information.

ASSISTANT:  Thank you for contacting us.