You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Garcia.

ASSISTANT: How can I assist you today to make you happy?

USER: I am planning to visit LGBT festival with my family members at New York EWR. Can you help me with booking from Phoenix PHX?

ASSISTANT: When are you going to meet your family members?

USER: I would like to meet my family on 07/25 and intend to catch return flight on 07/27.

ASSISTANT: Do you want a lay by flight or a direct flight?

USER: Yes, I need a lay by.

ASSISTANT: We found a flight with a fare of 300 as you earned some rewards in the previous trip the cost of the present ticket will be 200. Are you ok with it?

USER: Ok, please proceed.

ASSISTANT: Your ticket has been confirmed with a connecting flight 1011 in Jet Blue airline with a class economy with a halt.

USER: Thank you.

ASSISTANT: Thank you.