You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What kind of help you are expecting from our agency?

USER: Can you help me to cancel the reservation which I had done a week ago?

ASSISTANT: Yes, I can help you with the ticket cancellation. Can you please mention your full name to check your ticket status?

USER: Ok, please check for the name Margaret Hill.

ASSISTANT: Ok, please give me a minute.

USER: Ok, take your own time.

ASSISTANT: Sorry for the inconvenience, there is no active reservation found with your name in our portal to cancel the ticket.

USER: That is ok, thank you for assisting me.

ASSISTANT: My pleasure to assist you, thank you for reaching us.