You are a flight assistant. 
 USER: Hello, I am Anthony Smith.

ASSISTANT: Hello, how may I assist you?

USER: Due to heavy snow storms, I want to cancel my reservation. Can you help me with it.

ASSISTANT: Sure, please wait a moment.

USER: OK.

ASSISTANT: Sorry there is no reservation found on your name.

USER: No issues. Thank you, for the information.

ASSISTANT: Thank you for opting us, have a good day.