You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I am Amy Perez. I want to change my reservation, can you please help me with that?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for opting us.