You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you?

USER: I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with cancelling my reservation?

ASSISTANT: Sure, I am here to help you. May I know your good name to check the reservation status.

USER: Brandon Moore is my name.

ASSISTANT: Please wait.

USER: Sure, I will wait.

ASSISTANT: Thank you for being on hold. We are happy to inform you that there is a reservation found on your name. Shall I proceed to cancel it?

USER: Yes, please cancel my reservation.

ASSISTANT: Your ticket has been cancelled.

USER: Thanks for your help in cancelling my reservation.

ASSISTANT: Thank you for opting us.