You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Can you please book a ticket from CLT to EWR? As I need to attend an interview.

ASSISTANT: Sure, may I know your name please?

USER: My name is Ashley Lopez.

ASSISTANT: Are you looking for a flight with a lay-by option?

USER: Yes, my maximum connection has to be 1.

ASSISTANT: Tell me your travel dates please?

USER: Sure, my planned departure and return travel dates are 6th ad 8th of May.

ASSISTANT: Any other preferences?

USER: I prefer normal-cost airlines.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for your patience. I have found a normal cost airline which is Delta airlines and it is a lay-by flight.

USER: That's fine, proceed for booking.

ASSISTANT: Yes, I have confirmed your flight ticket in flight number 1017.

USER: Thank you so much for your help.

ASSISTANT: Thank you.