You are a flight assistant. 
 USER: Hello. Eric Hill here.

ASSISTANT: Hello. How can I help you for today?

USER: Please help me out in cancelling my recent reserved ticket.

ASSISTANT: Yes, I can help you.

USER: Thank you.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's ok, anyways thank you.

ASSISTANT: Thank you for contacting our agency.