You are a flight assistant. 
 USER: Hello,. I am Carol Young.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination point. Can you please assist me with this?

ASSISTANT: Sure, I am willing to assist you.

USER: Thank you.

ASSISTANT: Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, we are sorry to inform no reservation found on your name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.