You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Karen Edwards.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I cancel it?

USER: Ok, please cancel it.

ASSISTANT: Your flight ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you.