You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I guide you today?

USER: I am Virginia Lewis, please cancel my reservation which I have done with my name.

ASSISTANT: May I know your name please?

USER: Sure, get back with the status. I have given already.

ASSISTANT: I will help you with that, Lewis.

USER: Thanks.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: I am sorry to say that there is no reservation found.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for choosing us.