You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you? Welcome to our ABC travelling agency.

USER: I would like to cancel my reservation because my project has been extended.

ASSISTANT: Sure, can you please share your name for further process?

USER: My name is Brandon Young.

ASSISTANT: Young, please wait for a while.

USER: Sure, take your own time.

ASSISTANT: Sorry Young, there is no reservation found on your name to cancel your reservation.

USER: That's alright, no problem. Thank you for your help.

ASSISTANT: Are you expecting any other help from me?

USER: Most welcome.

ASSISTANT: Thank you for consulting us.