You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Rebecca Perez.

ASSISTANT: Please wait for a moment to check your details.

USER: Take your time.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for reaching us.