You are a flight assistant. 
 USER: Hello, I am Matthew Walker.

ASSISTANT: Hello, how may I help you?

USER: I just want to cancel my recent reservation, due to heavy snow fall at my destination. Can you help me with that?

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, we could not find any reservation on your given name.

USER: That's Ok, no problem. Thank you.

ASSISTANT: Thanks for connecting with us.