You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Pamela Edwards. I would like to book a ticket from CLT to EWR, can you help me?

ASSISTANT: Sure, I am here to help you out. Please provide me your trip dates.

USER: My travel dates are 01/22 and 01/24.

ASSISTANT: Here is a flight with 1 stop and price is 200 in 1016 Southwest airlines, can I proceed with it?

USER: You can book it.

ASSISTANT: Your ticket has been booked in economy class.

USER: Thank you for booking.

ASSISTANT: Thank you for reaching us.