You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Eric Green here. I would like to cancel my recent reservation, can you help me?

ASSISTANT: Sure, will you please give me a moment?

USER: Ok fine.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: That's fine, thanks for your information.

ASSISTANT: Welcome, have a great day.