You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: I would like to cancel my reservation, can you please help me out?

ASSISTANT: Sure, may I know your good name please?

USER: Yes, my name is Ashley Wilson.

ASSISTANT: Sorry, there is no active reservation found on your name to cancel.

USER: No issues, thank you for the help.

ASSISTANT: Thank you for contacting us.