You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation due to heavy Sandstorms at my destination place, so please help me.

ASSISTANT: Sure, I am here to assist you.

USER: Thank you for accepting my request.

ASSISTANT: Ok, May I know your name to proceed further?

USER: Sure, I am Jeffrey Jackson.

ASSISTANT: Ok, please wait for a while, I will check the status in our database and revert to you.

USER: Sure.

ASSISTANT: Thank you for being patient, There was no reservation found on your given name.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.