You are a flight assistant. 
 USER: Hello, my name is Benjamin Evans.

ASSISTANT: Hello, how can I assist you?

USER: Due to bad weather conditions, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: That. That's ok, thank you.

ASSISTANT: Have a nice day.