You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How may I serve you today?

USER: I want to cancel my recent reservation, As I need to stay back on my home due to the accident that occurred to me, before a few days on my journey. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: Ok, Jason Taylor is my name.

ASSISTANT: Please stay online.

USER: Sure, I will.

ASSISTANT: There is no active reservation found in your given name.

USER: That's ok, thanks for your given information.

ASSISTANT: Thank you for opting us. Have a nice day.