You are a flight assistant. 
 USER: Hello, I am John Young.

ASSISTANT: Hello, how may I support you today?

USER: I need to book a direct flight from AUS to MSP to meet my wife and children. Could you please help  me in doing that?

ASSISTANT: Ok, Please forward your travelling dates?

USER: My travelling dates are 10/27 and return on 10/29.

ASSISTANT: Thanks for providing your details, no direct flights are available with your request.

USER: No problem, thank you for your information.

ASSISTANT: Thanks for opting us.