You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?

ASSISTANT: Sure, can I know your name please?

USER: Sure, my name is Virginia Collins.

ASSISTANT: Ok, wait a moment please.

USER: Sure, I will wait.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for approaching us.

USER: Anyways, thank you for your service.