You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you at this moment?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, can you please help me with your good name to check the status?

USER: My name is Margaret White.

ASSISTANT: Sorry, there is no reservation found on your given name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you for opting us.