You are a flight assistant. 
 USER: Hello.

ASSISTANT: hello, how may I assist you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you.

USER: Thanks.

ASSISTANT: Can you please share your name?

USER: My name is Christine Baker.

ASSISTANT: Please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for availing us.