You are a flight assistant. 
 USER: Hello, Carolyn Campbell this side.

ASSISTANT: Hello, Carolyn. How can I aid you?

USER: I have a sudden meeting in NYC but, my meeting is cancelled as my cousin not able to receive me there, could you help me in cancelling the reservation?

ASSISTANT: Yes, let me check your reservation details.

USER: Sure, take your time.

ASSISTANT: There is no reservation shown under your name, Carolyn.

USER: Oh! Its fine, thank you for your service.

ASSISTANT: Thank you for reaching us, have a nice day.