You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT:  Sure, can you please mention your name to check your reservation details in our database?

USER: My name is Steven White.

ASSISTANT: Thank you. Please wait for a while, let me check your reservation status.

USER: Ok.

ASSISTANT: Sorry, I did not find any reservation by your name in our database.

USER: That's ok.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you.