You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you.

ASSISTANT: Can I have your good name please to check your reservation status?

USER: I am George Robinson.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry George Robinson, no reservation has found under your name to cancel.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us, have a good day.