You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What service you are looking for?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, I am here to help you with that. Can I know your name to check the ticket status?

USER: Thank you. Myself Jessica Harris.

ASSISTANT: Ok, please give me a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to tell you, there is no reservation found in our database to cancel the ticket.

USER: That's ok, I will check my mail once again. Anyway, thank you for your time.

ASSISTANT: You are most welcome. Thank you for opting us.

USER: Most welcome.