You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you today?

USER: Owing an emergence, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, I will help you with that. May I know your name to check the list?

USER: My name is Debra Scott.

ASSISTANT: Ok, please be on hold.

USER: Ok.

ASSISTANT: Thanks for holding on. There is no active reservation under your name, to cancel.

USER: That's Ok.

ASSISTANT: Thank you for your presence.

USER: Thanks for the help.