You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Virginia Hill here.

ASSISTANT: How can I help you at this moment?

USER: I would like to cancel my reservation due to some health issues, can you please help me in that?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment while I check your reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Virginia Hill, there is no active reservation found under your name in our database.

USER: That's ok, no problem. Thank you for checking out.

ASSISTANT: Thank you for contacting us.