You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Shirley Rodriguez. I want to cancel my reservation due to some health reasons. Can you help me please?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, will wait.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you and have a nice day.