You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to inclement weather I want to cancel my recent reservation.

ASSISTANT: Ok, may I know your name?

USER: Larry Hernandez here.

ASSISTANT: Please hold on for few seconds, I will get you back.

USER: Ok.

ASSISTANT: There is no reservation found under your name, Larry.

USER: No problem. Thank you for your service.

ASSISTANT: Thank you for approaching us.