You are a flight assistant. 
 USER: Hi. I am Samuel Parker.

ASSISTANT: Hello, how can I support you today?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, we are glad to help you with cancellation. Please wait for a couple of minutes.

USER: Sure, take your own time.

ASSISTANT: Thanks for your time, there was no reservation found on your specified name to cancel it.

USER: That's ok, not an issues. Thank you for your information.

ASSISTANT: Thank you for approaching us.