You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you for today?

USER: I am Kathleen Green. I would like to cancel my reservation, can you please help me out?

ASSISTANT: Yes, I will help you about that.

USER: Thank you.

ASSISTANT: Sorry to say this Green, there is no active reservations under your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: Most welcome, thank you for reaching out here.