You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you please help me to cancel my active reservation as my exams was cancelled?

ASSISTANT: May I know your good name please?

USER: Myself Eric Williams.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: We did not find any reservation on your given name in our data.

USER: Ok, that not an issues.

ASSISTANT: Thank you for availing us.

USER: Any way thank you.