You are a flight assistant. 
 USER: Hello,. I am Michelle Phillips.

ASSISTANT: Hello, how can I abet you?

USER: I want to cancel my recent reservation as I am hospitalised. Please help me with cancellation.

ASSISTANT: Sure, I will help you. Please standby.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not find any reservation on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.