You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me in cancel my recent reservation?

ASSISTANT: Sure, I am here to help you. Can I have your name to proceed?

USER: Sure, My name is Frank Wright.

ASSISTANT: Thank you, please wait for a moment to check your details.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, No issues, thanks for the information.

ASSISTANT: Thank you for reaching us.