You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, may I know the name?

USER: My name is Scott Martin.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure, I will wait for your information.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: Here, I found your reservation and I have cancelled it successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.