You are a flight assistant. 
 USER: Hello, Ronald Rodriguez here.

ASSISTANT: Hello Ronald. Welcome to U J U agency, how can I help you today?

USER: I would like to travel to IAD for an interview, can you book a flight ticket from PHX?

ASSISTANT: Can I know your dates of journey?

USER: I planned to travel on 07/13 and 07/15. Please make sure that the connection is 1.

ASSISTANT: Flight number 1020 of SouthWest airlines is matching with your requirement. Do you want to proceed?

USER: Ok, please confirm my booking.

ASSISTANT: Your ticket is confirmed.

USER: Thank you for your assistance.

ASSISTANT: Most welcome.