You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation due to sudden postpone of my football match, Can you help me with that?

ASSISTANT: May I know your name please?

USER: I am Virginia Martin.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching  us.