You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you?

USER: I am Nicholas Lopez. Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please give me a minute, I will get back to you.

USER: Sure.

ASSISTANT: There is no reservation available on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for reaching us.