You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you at this moment?

USER: I want to cancel my flight ticket due to some technical issues, can you help me?

ASSISTANT: Sure, I will help you with that. Can you please let me know your name for checking is there any active reservations under your name?

USER: Sure, my name is Ashley Allen you check with that.

ASSISTANT: Sorry, there is no active reservations under your name.

USER: Ok, no probolem. Thank you.

ASSISTANT: My pleasure, thank for opting us.