You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. Can I know your concern?

USER: Can you please help me to cancel my recent reservation due to cancel of my trip?

ASSISTANT: Please can I know your name to check for the reservation state?

USER: Sure, Anna Wright is my name.

ASSISTANT: Sorry as per the records of reservation your reservation is not available to cancel.

USER: Not a problem, thank you for checking.

ASSISTANT: Thank you for choosing our agency.