You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status.

USER: Sure.

ASSISTANT: May I know your name please?

USER: Myself Jerry Moore.

ASSISTANT: Moore, I did not find reservation with your name in my database to cancel.

USER: No problem, thanks for checking.

ASSISTANT: It's my pleasure, have a nice day.