You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation?

USER: Sure, my name is Emily Carter.

ASSISTANT: Ok, please be on hold to check.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found with your name in our records.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a great day.