You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Jason Wright.

ASSISTANT: ok.

USER: I want to cancel my reservation, can you help in that?

ASSISTANT: Ok, please wait I will check and let you know your reservation status.

USER: Sure.

ASSISTANT: Sorry Wright, no reservation found on your name to cancel.

USER: That's ok. Thank you for your help.

ASSISTANT: Thank you for reaching us.