You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am planning to book a ticket from CLT to PHX. Can you please help me out to book a ticket for me?

ASSISTANT: Sure, may I know your planned travel dates please?

USER: I am planning to travel on Aug 11 and return back on Aug 13.

ASSISTANT: Would you like to travel in a connecting flight or a direct flight?

USER: I am looking for a connecting flight.

ASSISTANT: May I know your good name please?

USER: Sure, I am Scott Hill.

ASSISTANT: Do you have any particular time for departing and returning?

USER: No, I am ok with any time.

ASSISTANT: Do you have class preference?

USER: No.

ASSISTANT: Do you have any airline preference?

USER: No, I am ok with any airline preference.

ASSISTANT: We found Southwest airline with economy class and flight number is 1002 with arrival time is 14 and departure time is 11.Shall I proceed for booking?

USER: That's fine, please proceed the booking.

ASSISTANT: Your ticket is booked.

USER: Thank you for your service.

ASSISTANT: You are welcome.