You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Ok, I can do that for you. Let me check the status and revert you.

USER: Ok.

ASSISTANT: May I know your name to proceed?

USER: Sure, my name Ruth Thompson.

ASSISTANT: Thank you. Unfortunately we did not find any reservation on your name.

USER: Ok, thank you.

ASSISTANT: Thank you for choosing us.