You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kathleen Edwards here.

ASSISTANT: How can I help you?

USER: I want to cancle my recent reservation due to heavy snow fall. Can you help me in this one?

ASSISTANT: Sure, please wait.

USER: Sure, take your time.

ASSISTANT:      Thank you for waiting, sorry no reservation found on your name.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for reaching us, have a good day.