You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My trip has been cancelled because of tsunami in my destination location, can you cancel my reservation.

ASSISTANT: Sure.

USER: My name is Cynthia Edwards.

ASSISTANT: Let me check, please wait for a moment. Sorry, no reservation found by your name.

USER: Ok. No issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.