You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I aid you today?

USER: Will you please cancel my reservation? Because I booked my seat to wrong destination.

ASSISTANT: Sure, we are here to aid you.

USER: Thank you.

ASSISTANT: To check with your reservation I need your name.

USER: Sure, I am Brenda Lopez.

ASSISTANT: Sorry Lopez, there is no active reservation found on your name.

USER: Ok, Thanks for the quick response.

ASSISTANT: Thank you for availing us.