You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Nicole Harris, I am unable to travel at this moment because I have important meeting with my clients, so can you help me for cancelling my recent reservation?

ASSISTANT: Sure, please give me a minute.

USER: Ok, I will wait for your reply.

ASSISTANT: Ok. Nicole, there is no reservation available on your name.

USER: Oh! It's ok, no problem thank you for your services.

ASSISTANT: You are welcome.