You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kenneth Edwards here.

ASSISTANT: Edwards, how may I assist you?

USER: I want to cancel my ticket due to heavy floods in my hometown, could you help me out?

ASSISTANT: Sure, I can do that for you. Please be on hold for a moment, I will check your reservation status and let you know.

USER: Sure, please make it fast.

ASSISTANT: Edwards, I have not found any reservation under your name in our database.

USER: No problem, thank you for the information.

ASSISTANT: You are welcome and thank you for choosing us.