You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: I will help you with that please share your name to proceed further?

USER: My name is Benjamin Nelson.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT:  Benjamin Nelson sorry, no reservation found in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for choosing us.

USER: You are welcome.