You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT:  Sure, may I know your good name please?

USER: I am Jerry Lopez.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for opting us.