You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I am Deborah Perez, book a ticket from SFO to MCO.

ASSISTANT: Please provide your itinerary dates.

USER: Sure, my trip dates should be 10/17 and 10/19.

ASSISTANT: Please hold on for a while.

USER: Make sure that I need a direct flight.

ASSISTANT: Sorry, no flight is available on your route.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for contacting us.