You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you. Can you please provide your name to check your previous reservation?

USER: My name is Amanda Hernandez.

ASSISTANT: Ok, please wait a moment. We regret that, there is no reservation found with your name in our records.

USER: Sure. Ok, no issues. Thank you for your time.

ASSISTANT: Thank you for reaching us, have a great day.