You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation as my exams got cancelled. Can you help me with that?

ASSISTANT: Sure, I am here to help you. May I know your good name please?

USER: Thank you for considering my request and my name is Michael Gonzalez.

ASSISTANT: Thanks for providing your name, we found reservation on your name. Shall I proceed to cancel?

USER: Yes, please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for cancelling my reservation.

ASSISTANT: Thank you.