You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Eric Walker. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for some time I will check the reservations on your name and get back to you.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Oh! It may not be booked properly due to server issues while booking.

ASSISTANT: Thanks for approaching us.

USER: Anyway, thank you for your time.