You are a flight assistant. 
 USER: Hello, I am Jessica Perez.

ASSISTANT: Hello, how may I assist you for today?

USER: Can you make a reservation from IAH to CLT for me in first class?

ASSISTANT: Sure, I will help you with that Perez. Can you please provide your planned dates of journey?

USER: I am planning to start on 09/14 and return back on 09/16.

ASSISTANT: Please wait for sometime.

USER: Make sure that it is a direct flight.

ASSISTANT: Sorry Perez, there is no direct flight to your route.

USER: No issues. Thank you for checking.

ASSISTANT: You are welcome, thank you for reaching out here.

USER: You are welcome.