You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I serve you today?

USER: Please book me a flight ticket on my name Carol Young, to meet my share holder at Houston.

ASSISTANT: Sure Young, I will help you, may I know your travelling dates?

USER: My travelling dates are 01/16 and return on 01/18.

ASSISTANT: Could you please forward your airport codes?

USER: ATL is my origin airport code and HOU is my destination.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: There is a direct flight available on your requested travelling dates. Shall I proceed with booking?

USER: No, please don't proceed. Thanks for your service.

ASSISTANT: Sure, thank you for approaching us.