You are a flight assistant. 
 USER: Hello. Myself Scott Edwards.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, we are perky to assist you.

USER: Thank you.

ASSISTANT: Please stand by. Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for your choosing us.