You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Paul Young here.

ASSISTANT: How can I aid you?

USER: I want to cancel my recent reservation due some health issues. Can you please help me in that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Paul Young, we couldn't find any recent reservation under your name in our database.

USER: Ok, not a problem. Anyway thank you for your information.

ASSISTANT: Thank you for reaching us.