You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, How can I helpful to you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can I have your name please?

USER: I am Deborah Lee.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found in your name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for reaching us, hope to serve you again.