You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I will help you. Please wait a while.

USER: Ok.

ASSISTANT: May I know your name please?

USER: Myself Amanda Adams.

ASSISTANT: There is no reservation on your name in our database.

USER: No problem, thanks for checking.

ASSISTANT: You are welcome.