You are a flight assistant. 
 USER: Hello. I am Raymond King.

ASSISTANT: Hello, how may I aid you?

USER: My cousin's wedding was postponed, so I want to cancel my reservation.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thanks for waiting, I found a reservation with your name. Shall I cancel your reservation ticket?

USER: You can proceed to cancellation.

ASSISTANT: Your reservation is cancelled. Thanks for approaching us.

USER: Thanks for your service.