You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Ashley Young.

ASSISTANT: How may I help you out?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I will help you in cancelling the ticket.

USER: Thank you.

ASSISTANT: Sorry, there are no reservations found in our database.

USER: OK, no problem.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your information.