You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please help in cancelling my recent reservation?

ASSISTANT: Ok, please can I know your name to check the reservation records?

USER: My name is Scott Young.

ASSISTANT: Ok, please wait a moment.

USER: Ok, sure.

ASSISTANT: Ok, thank you for waiting. Your reservation has been cancelled successfully.

USER: Thanks for the help.

ASSISTANT: Thank you for choosing our agency.