You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: sure, let me know your name please?

USER: Samantha Jackson here.

ASSISTANT: Give me a moment.

USER: Ok.

ASSISTANT: Samantha Jackson. I regret to inform that there is no reservation by your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for reaching us.