You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: I need to cancel my reservation. Can you help me with cancellation?

ASSISTANT: Sure, I will help you to cancel your flight ticket. May I know your good name?

USER: Christopher Scott is my name.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for reaching us.