You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for the day?

USER: Due to some technical issues, I want to cancel my recent reservation. Will you help me in that?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Sure, my name is Ashley Lopez.

ASSISTANT: Ok, please be on hold for some time.

USER: Sure.

ASSISTANT: We found a reservation on your name. Shall I proceed with cancellation?

USER: Please cancel it.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for approaching us.