You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I will help you out. Please provide me your name to check your reservation details.

USER: My previous reservation has done with the name Jeffrey Martinez.

ASSISTANT: Sorry Jeffrey, there is no active reservation on your name.

USER: Ok, not an issue. May be my brother has already cancelled my ticket on behalf of me. Thank you for providing information.

ASSISTANT: Thank you for reaching us.