You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I'm James Baker.

ASSISTANT: Yes, James.

USER: My business meeting has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, please wait  let me check your previous details.

USER: Sure, take your time.

ASSISTANT: Sorry James, no reservation found.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for your help.