You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Due to heavy rainfall, my cricket match got cancelled. Can you please help me in cancellation?

ASSISTANT: Sure, may I know your good name?

USER: I am Timothy Anderson.

ASSISTANT: Please, hold on.

USER: Ok.

ASSISTANT: Thank you for your time. Reservation has been found with your name, I have cancelled it.

USER: Ok, thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.