You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: I am Catherine Gonzalez. I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Sure, I am here to help you. Please wait a moment.

USER: Thank you. Sure.

ASSISTANT: Catherine, no reservation has been found on your name in our database.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.