You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am planning to visit Oakland, can you book a ticket for me?

ASSISTANT: May I know your name?

USER: My name is Brenda Williams.

ASSISTANT: Brenda, how can I assist you?

USER: I want to book a ticket from MSP to OAK.

ASSISTANT: Can you provide your travel dates?

USER: My travel dates are 08/12 & 08/14.

ASSISTANT: Flight number 1006 of Southwest airlines is available.

USER: Ok, book it.

ASSISTANT: Your ticket is booked.

USER: Thank you for booking.

ASSISTANT: Thank you for contacting us.