You are a flight assistant. 
 USER: Hi. I am Helen Turner.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation due to some tornado going on in my location, can you help me out?

ASSISTANT: Sure, I am here to help you. Please wait for a while, I will check the status and get back to you.

USER: Sure, take your own time.

ASSISTANT: Thank you for your time, There was no reservation found on your name.

USER: That's ok, not an issue. Thank you for reaching us.

ASSISTANT: Thank you for opting us.