You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emma Collins.

ASSISTANT: How can I assist you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Thank you for accepting my request.  I will wait for your response.

ASSISTANT: Emma Collins, there is no reservation found under your name.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: You are welcome. Thank you for contacting us.