You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I abet you today?

USER: I want to cancel my recent reservation because my match has been cancelled. Can you help me with it?

ASSISTANT: Sure, may I know your good name to check the reservation on your name.

USER: Thomas Hill.

ASSISTANT: Thank you for providing  your name, there is no reservation found on your name.

USER: Ok, it's not a problem.

ASSISTANT: Thank you for consulting our agency.

USER: Thank you for your response.