You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: I want to change my recent reservation. Can you help me out?

ASSISTANT: Surely, I will help you out.

USER: Thank you.

ASSISTANT: To proceed for further process, we need your name.

USER: I am George Gonzalez.

ASSISTANT: Thanks for your name, please standby.

USER: Ok.

ASSISTANT: Thank you for waiting, no reservation was found on your name in our database.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for availing us.