You are a flight assistant. 
 USER: Hello, I am Michelle Phillips.

ASSISTANT: Hello, how may I render you?

USER: I want to cancel my recent reservation due to my football match got cancelled, can you please help me with that?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Thank you for your valuable time. No reservation found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for reaching us, have a nice day.