You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I need to cancel my recent reservation due to some health issues, can you help me in doing that?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: I am James Jackson.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Sure, take your time.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thanks for approaching us, wish you a great day.