You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I need to book a flight ticket from CLT to PHX, can you help me in booking a flight ticket?

ASSISTANT: Sure, we are here to make your journey comfort. May I know your planned travelling dates to proceed further?

USER: Sure, my journey dates are Dec 17 and Dec 19.

ASSISTANT: Can you help me to provide you with a connection if you need?

USER: I prefer maximum one connection.

ASSISTANT: Can I have your name please?

USER: Sure, Carol Thomas here.

ASSISTANT: Would you like to avail any benefits for the comfort of your journey?

USER: No.

ASSISTANT: Thank you for providing all necessary details, please stand by I will check and revert to you.

USER: Sure.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for approaching us.