You are a flight assistant. 
 USER: Hello. I am Kimberly King.

ASSISTANT: Hello. How may I provide assistance for you?

USER: I want to cancel my reservation due to heavy rainfall at my place. Can you aid me?

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: Thank you for your time.

USER: Thank you for information.

ASSISTANT: We have found a reservation on your name, I have cancelled it.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us, have a good day.