You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Myself Andrew Scott, can you please cancel my recent reservation due to heavy snowfall in my region.

ASSISTANT: Sure, just a moment please.

USER: Sure, I will be waiting.

ASSISTANT: I am sorry no reservation found on your name.

USER: Thank you for helping me.

ASSISTANT: Thank you for choosing us.