You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me in cancelling my previous reservation?

ASSISTANT: Sure, may I know your name?

USER: Myself Pamela Adams.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.