You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: My name is George Hernandez. I want to meet my sister on her birthday. Can you please help me to book my flight ticket from JFK to OAK?

ASSISTANT: Sure, I am at your service to help you. Could you please provide your planned travel dates?

USER: Yes, I want to depart on 09/18 and return back on 09/20.

ASSISTANT: Please wait for a moment. Thank you for waiting. There is a flight with available in UA airline with connecting with a fare of 100. Shall I proceed with booking?

USER: Yes, you can proceed for booking the ticket.

ASSISTANT:  George Hernandez, your booking is confirmed with the flight -1003.

USER: Thank you very much for your help.

ASSISTANT: You are welcome, thank you for choosing our agency.