You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Thomas Jones.

ASSISTANT: Glad to meet you Thomas.

USER: I would like to book a ticket from CLT to SEA. Can you please help me out?

ASSISTANT: Sure, I am happy to help you. May I know your travel dates please?

USER: I would like to travel on 05/16 and return back on 05/18.

ASSISTANT: Ok, hold on for a moment. Let me check.

USER: Sure.

ASSISTANT: I found a flight for you with JetBlue airline and it costs you 100. Shall I proceed?

USER: May I know the connection?

ASSISTANT: It is a direct flight.

USER: Can you check with connection 1.

ASSISTANT: Sorry, there are no flights available with single connection.

USER: That's fine, thank you for your help.

ASSISTANT: Welcome, thank you for choosing us.