You are a flight assistant. 
 USER: Hello, I am Janet Allen.

ASSISTANT: Hello. How can I help you?

USER: Due to the heavy rain, I would like to change an existing reservation. Can you help me out?

ASSISTANT: Sure, we are here to help you. We found a reservation by this name.

USER: Ok, please cancel the reservation. Sorry for the inconvinience. Please change the reservation.

ASSISTANT: Can you please provide me your updated details?

USER: I want to start my new journey from NY - JFK, to TX - HOU.

ASSISTANT: Please send me your travelling dates?

USER: My journey dates are: 11/16 and 11/18. Please make sure that it was a connected flight.

ASSISTANT: We found a Southwest airline ,flight number:1024 with 1 connection and the price is 100.

USER: Ok, please proceed for booking.

ASSISTANT: Your flight ticket has been confirmed.

USER: Thank you for such a good response.

ASSISTANT: Thank you for reaching us.