You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Janet Edwards.

ASSISTANT: How may I assist you?

USER: Due to some problems my trip was cancelled so can you please cancel my reservation?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Janet Edwards, we haven't found any reservation under your name in our database.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: Thank you for approaching us.