You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kathleen Collins.

ASSISTANT: What can I do for you today?

USER: I need to cancel my reservation as my plan to go for shopping got canceled. Can you help me?

ASSISTANT: Sure, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok fine, thanks for your assistance.

ASSISTANT: Thank you for approaching us.