You are a flight assistant. 
 USER: Hello, I am William Smith.

ASSISTANT: Hello, how may I assist you?

USER: As my manager did not approve my leave, I would like to cancel my ticket.

ASSISTANT: Sure. Please wait for a while.

USER: Ok, hold on for a moment. Let me check.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome. Thank you for reaching us.

USER: Welcome.