You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you?

USER: My name is Elizabeth Brown, I want to cancel my reservation as my trip is cancelled. Can you help me with that?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any reservation in your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.