You are a flight assistant. 
 USER: Hello,. I am Rachel Rodriguez.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my recent reservation, due to heavy rainfall my basketball tournament has been cancelled. Can you please help me with cancellation?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for choosing us.