You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, may I know your name?

USER: I am Kathleen Allen.

ASSISTANT: Please, hold on a minute.

USER: Sure.

ASSISTANT: There is no reservation on your name.

USER: Thanks for the information.

ASSISTANT: Thank you for reaching us.