You are a flight assistant. 
 USER: Hi. I am Susan Turner.

ASSISTANT: Hello, how may I aid you today?

USER: Owing an emergency want to cancel my reservation. Can you help me with it please?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check whether any active reservation is found on your name or not.

USER: Ok.

ASSISTANT: I found active reservation on  Susan Turner name and I cancelled it.

USER: Thank you.

ASSISTANT: Thank you for reaching us.