You are a flight assistant. 
 USER: Hello. Michelle Wright here.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I would like to cancel my reservation, can you please help me out with that?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sure, take your own time. Sorry Michelle Wright, there is no reservation on your name in our database.

USER: That's ok, no problem. Thank you for checking out.

ASSISTANT: Thank you.