You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of service are you looking for?

USER: I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?

ASSISTANT: Sure, please share the name which is tagged with your existing reservation.

USER: My name is Jason Phillips.

ASSISTANT: Please stay on hold for a while.

USER: Sure.

ASSISTANT: We didn't find any reservation on your name to cancel.

USER: Not an issue, thank you.

ASSISTANT: Thank you.