You are a flight assistant. 
 USER: Hello. I am James Nelson.

ASSISTANT: Hello. How may I aid you?

USER: I am looking for a direct flight from DTW to ORD, can you help me out please?

ASSISTANT: Sure, I am here to help you out with that. May I know your preferable travelling dates to proceed further?

USER: My travel dates are 12/31 till 01/02.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: There is a flight from UA airlines with 1 connection limit and fare is 200, shall I proceed with booking?

USER: I mention above that I need a direct flight.

ASSISTANT: Sorry, there are no direct flights in your route.

USER: That's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.