You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Raymond White. I would like to change my existing flight ticket which has been booked earlier this week.

ASSISTANT: Sure, please hold on for a moment, let me check.

USER: Sure, take your time.

ASSISTANT: I am sorry, there are no active reservations with your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you, have a good day.

USER: Have a nice day.