You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I aid you?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you please help me in cancellation?

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Ok, not an issue.

ASSISTANT:  Thank you for availing us. May I know your name?

USER: My name is Catherine Mitchell. Thank you.