You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Sharon Wright, want to cancel my recent reservation because of some emergency. Please help me out with that.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry Sharon, there is no reservation found with your name in our records.

USER: It's ok, thank you for your help.

ASSISTANT: Most welcome.