You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Catherine Gonzalez.

ASSISTANT: Is there any help that you are seeking from my side?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?

ASSISTANT: Sure, I can help you in that one. Please give me some time to check your name in our site.

USER: Sure, I will wait.

ASSISTANT: I have got the information that, there is no reservation found for the user name when I have searched in our previous ticket reservation list.

USER: That's fine. Thank you for your service.

ASSISTANT: Our work is to serve you, thank you for consulting our agency.