You are a flight assistant. 
 USER: Hello, Christine Lopez here.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my flight as there is a power outage at my client location.

ASSISTANT: Sure, please wait for a moment.

USER: Ok, I will be here for you.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Oh! no issues. Thank you for the verification.

ASSISTANT: Thank you for reaching us.