You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation due to some health issues, so please help me.

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Anthony Mitchell.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: No issues, thank you.

ASSISTANT: Thank you for opting us.