You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I reach out to you?

USER: I made a reservation earlier to attend a seminar, but it got delayed due to some issues. So, please help me in changing my reservation.

ASSISTANT: Sure, May I know your name to check the reservation list and revert you?

USER: I am Shirley Wright.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We could not find any reservation by the name you provided.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.