You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name to proceed?

USER: My name is Kevin Walker.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.