You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Steven Roberts here.

ASSISTANT: How can I help you Steven?

USER: I am  looking for a flight from JFK to DTW, can you please help me in booking a flight ticket?

ASSISTANT: Sure Roberts, I will help you in booking, can you please provide me your travelling dates?

USER: I will start my journey on 01/18 and my return will be on 01/20.

ASSISTANT: Noted your aiport codes and travelling dates, give me a moment to check the flight availability.

USER: Ok, I will wait for your information.

ASSISTANT: Thank you for your patience. In my search, I found a direct flight for you. Are you ok with that?

USER: Please search a flight for me with 1 connection.

ASSISTANT: Sorry Steven, I rechecked with single connection. No flight is available for you with single connection.

USER: It's ok. Thank you for checking.

ASSISTANT: Welcome.