You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Kimberly Jones.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, I'll be online.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for choosing us.