You are a flight assistant. 
 USER: Hello. I am Thomas Lopez.

ASSISTANT: Hello, how may I help you today?

USER: Due to bad weather, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, we are here to help you. Please wait a minute.

USER: Ok.

ASSISTANT: We are regret to inform you that no reservation was found on your given name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for picking us.