You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I oblige you today?

USER: I am William Garcia. Can you help me to cancel my reservation?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Oh! ok, no issues.

ASSISTANT: Thank you.

USER: Thank you for your time.