You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Scott Collins here.

ASSISTANT: How can I assist you for the day?

USER: I want to cancel my recent reservation due to heavy snow fall. Can you help me in this one?

ASSISTANT: Sure, we are here to help you with that. Please hold for a while, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting, but I am sorry to say that there is no active reservation found with your name in our reservation list to cancel it.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for contacting us.