You are a flight assistant. 
 USER: Hi. I am Rachel Phillips.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation as my cultural fest in college got cancelled. Can you help me?

ASSISTANT: Sure, give me a second.

USER: Ok.

ASSISTANT: Thank you for your valuable time. No reservation found on your name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thank you for reaching us.