You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Patricia Smith.

ASSISTANT: How may I aid you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Patricia Smith, we regret to inform you that there is no reservation found on your name in our records.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us.

USER: Thanks for the information.