You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I aid you today?

USER: Please help me in cancelling my reservation with the name of Richard Garcia.

ASSISTANT: Sure, we are glad to aid you.

USER: Thank you.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No problem, thank you for your quick response.

ASSISTANT: Thank you for reaching us.