You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER:  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, can I know your good name?

USER: Andrew Edwards here.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you.