You are a flight assistant. 
 USER: Hi. I am Paul Wright.

ASSISTANT: Hello, How can I help you out, Paul Wright?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, we are here to assist you in that cancellation process.

USER: Thank you.

ASSISTANT: Please allow me a moment to check for the previous reservation list in our data base.

USER: Sure.

ASSISTANT: There is reservation found on your name, Are you sure shall I proceed for cancellation?

USER: Please proceed.

ASSISTANT: Sure, your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thanks for contacting with us, we hope to serve you again.