You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you for the day?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your good name to check the recent reservation on the given name.

USER: Virginia Moore here.

ASSISTANT: Please wait for a moment, while I check your recent reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no recent reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you.