You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Thank you for accepting my request, myself Daniel Turner.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok, not a issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.