You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How could I aid you?

USER: Can you please help me with booking a flight ticket from PHL to PHX?

ASSISTANT: Sure, to book a ticket may I know when would you like to depart and arrive?

USER: My travelling dates are Apr 25 and Apr 27.

ASSISTANT: Do you have any other specifications?

USER: I need a connecting flight.

ASSISTANT: Can you please share me your name?

USER: My name is Sharon Wright.

ASSISTANT: We found a flight with an United airline of flight 1013 in an economy class with lay by. Can I proceed?

USER: Yes, please.

ASSISTANT: Your ticket has been booked.

USER: Thank you.

ASSISTANT: Thank you for reaching us.