You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Scott Robinson here. I would like to cancel my recent reservation due to some personal work, can you help me?

ASSISTANT: Ok, please wait a moment I will revert you back with the preferable information.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found under your name to cancel it.

USER: That's fine. Thanks for your help.

ASSISTANT: Thanks for consulting us.