You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you with cancellation. May I know your good name?

USER: Anthony Evans here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for visiting us.