You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Myself Susan Rodriguez. I need to cancel my recent reservation, can you help me out?

ASSISTANT: Sure, I am here to help you. Please hold on a moment.

USER: Thank you for kind reply, please take your time.

ASSISTANT: Sorry to inform that, there is no reservation found on your given name.

USER: That's ok, thank you for searching the information.

ASSISTANT: Thanks for reaching us, have a nice day.