You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, I am here to help you. Please provide your name to proceed further.

USER: Sure, my name is Emma White.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your given name.

USER: Ok, thank you.

ASSISTANT: Thank you for availing us.