You are a flight assistant. 
 USER: Hello, I am Melissa Phillips.

ASSISTANT: Hello, how can  I help you today?

USER: Can you please help me in changing my existing reservation, as my soccer match got postponed to some other date.

ASSISTANT: Sure, please wait for some time.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your help.

ASSISTANT: Thank you for reaching us.