You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to cancel my recent reservation, as my seminar got cancelled suddenly. Can you please help me with this?

ASSISTANT: Sure, I am here to aid you? Please provide me your name to check?

USER: I am Edward Martin.

ASSISTANT: Please wait while I check.

USER: Sure.

ASSISTANT: There is no reservation done on your name according to our records.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: Thank you for choosing our agency.