You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Can you please tell me how may I help you?

USER: I want to cancel my recent reservation, due to some health issue. Can you help me?

ASSISTANT: Yes, I will definitely help you to cancel your previous reservation. Can you please tell me your name?

USER: Thank you for accepting my request. My name is Deborah Mitchell.

ASSISTANT: Ok, please hold on for a minute. I will check the ticket status and get back to you.

USER: Sure, take your time.

ASSISTANT: I am really sorry to intimate you that, there is no reservation found under your name in our portal to cancel the ticket.

USER: That's fine, no problem. Thank you for your information.

ASSISTANT: My pleasure. Thank you for approaching us.