You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What is your name?

USER: I am Jessica Phillips.

ASSISTANT: I would like to help you Jessica.

USER: Can you help me to cancel my ticket? Because of small problem with dates.

ASSISTANT: Sure wait a moment.

USER: Ok.

ASSISTANT: No reservations were found by your name Jessica. Thanks for reaching us.

USER: Oh! ok.