You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I have booked a flight ticket in the last week but now I am not willing to travel. Can you please help me in cancelling the ticket?

ASSISTANT: Sure, I am here to help you. Let me check your reservation status in our database.

USER: Thank you for considering my request.

ASSISTANT: May I know your name please?

USER: My name is Rachel Anderson.

ASSISTANT: Ok, please be on hold.

USER: Ok, take your time.

ASSISTANT: Rachel, sorry to inform that no reservation is found on your name in our database.

USER: It's ok, not a problem with that. I think the ticket is not booked properly. Thank you for searching the ticket status.

ASSISTANT: You are most welcome.