You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Rebecca Edwards here, due to an emergency I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure, I am here to assist you. Please be on hold.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found in your name to cancel.

USER: Not an issue, thank you.

ASSISTANT: Thanks for opting us, hope to serve you again. Have a great day.