You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you guide me in cancelling my recent reservation?

ASSISTANT: Sure. I am here to help you with your concern. May I know your name please to check your reservation status?

USER: I am Paul Taylor.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Paul Taylor, no reservation has been found on your name in our records.

USER: Its ok, thank you.

ASSISTANT: Thank you for choosing us.