You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I guide you for today?

USER: Can you cancel my flight ticket reservation? As my cricket match has been postponed due to bad weather in New York.

ASSISTANT: May I know your name?

USER: Sure, my name is Cynthia King.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: That's ok, thank you.

ASSISTANT: Thank you for contacting us, have a nice day.