You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,.

USER: I am Edward Wilson.

ASSISTANT: How could I aid you?

USER: Due to some technical issue in our office, I want to solve the issue.So I need to cancel my recent reservation. Can you help me with reservation?

ASSISTANT: Please give me a moment, I will check and revert to you.

USER: Ok.

ASSISTANT: Sorry Wilson, there is no reservation found on your given name.

USER: Ok, no worries at all. Thank you for your information.

ASSISTANT: Thank you for approaching us.