You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you for the day?

USER: I have to cancel my previous flight ticket booking, can you please help me in that one?

ASSISTANT: Sure, I am here to help you with that reservation cancel.

USER: Thank you so much.

ASSISTANT: May I know your name please?

USER: My name is Shirley Jones.

ASSISTANT: Sorry to say that, there is no active reservation found with your name in our reservation list to cancel it.

USER: Ok, I think it is not booked properly while I was booking. Anyways, thank you for your information.

ASSISTANT: You are welcome, thank you for contacting us. Have a great day.

USER: Welcome.