You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, may I know your name?

USER: My name is Jeffrey Moore.

ASSISTANT: Ok, please wait a minute.

USER: Sure, take your time.

ASSISTANT: We found a reservation on your name, as per request it has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.