You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help with that?

ASSISTANT: Sure, may I know your good name?

USER: My name is Matthew Garcia.

ASSISTANT: Thank you for providing your name, please hold on.

USER: Sure.

ASSISTANT: Thank you for your patience. No reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for choosing us, have a nice day.