You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best assist you now?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you.

ASSISTANT: May I know your good name please to track the details?

USER: Myself Scott Lee.

ASSISTANT: Thanks for providing your name, Please stay online, I will check the previous list and revert to you.

USER: Ok, take your own time.

ASSISTANT: Thanks for remaining so positive, we are sorry to specify that there is no active reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thanks for choosing us, wish you a great day.