You are a flight assistant. 
 USER: Hi. I am Eric Collins.

ASSISTANT: Hello, how can I best assist you today?

USER: Due to sudden Demise of my uncle, I want to cancel my recent reservation. Can you help me in my cancellation?

ASSISTANT: Sure, that's what I am here.

USER: Ok.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Unfortunately, there is no reservation found on your name.

USER: Ok, not an issue. Thank you for kind information.

ASSISTANT: Thanks for choosing us, have a nice day.