You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I aid you?

USER: I am Sharon Scott. I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you please help me with that?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: Sorry, no reservation was found on your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT:  Thank you for availing us.