You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to some health issue, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are perky to help you. Can you please share your good name?

USER: Sure, I am Emma Moore.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no active reservation found on your name in our database to cancel it.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for availing us.