You are a flight assistant. 
 USER: Hello. My name is Brenda Evans.

ASSISTANT: Hello, How can I support you today?

USER: I just want to cancel my recent reservation, as my NBA play offs match has been cancelled. Can you aid me with cancellation?

ASSISTANT: Sure, we are gleeful to help you for cancellation. Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not an issue. Thanks for your help.

ASSISTANT: Thank you for reaching us.