You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I best aid you now?

USER: Please cancel my recent reservation.

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: My name is Jessica Harris.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform that there is no reservation found on your name.

USER: Thanks.

ASSISTANT: Thanks for choosing us, have a nice day.