You are a flight assistant. 
 USER: Hello. I am Eric Taylor.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation due to sudden health issue.

ASSISTANT: Sure, we are blissful to help you. please hold a moment, let me check your reservation with us.

USER: Sure.

ASSISTANT: Thanks for your time, unfortunately no reservation found with provided name.

USER: Ok, not an issue, thank you.

ASSISTANT: Thank you for reaching us, have a great day ahead.