You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I provide assistance to you?

USER: Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Ok, may I know your name to check the reservation?

USER: My name is Jason Edwards.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.