You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: I am George White.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT:  I have found reservation with your name and as per your interest I have cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.