You are a flight assistant. 
 USER: Hello,. I am Kevin Thomas.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation as my tour got cancelled. Please help me out with cancellation.

ASSISTANT: Sure, I can help you. Please wait a moment. I will check the status and let you know.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: That's fine, thank you.

ASSISTANT: Thank you for contacting us.