You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Would it be possible to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Ok, please provide your name to proceed further.

USER: Sure, my name is Jennifer Young.

ASSISTANT: Ok, please wait for a few minutes.

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation on your name and it is cancelled successfully.

USER: Ok, thank you.

ASSISTANT: Thank you for contacting us.