You are a flight assistant. 
 USER: Hello, my name is Jason Hill.

ASSISTANT: Hello, how may I help you?

USER: I just want to cancel my recent reservation, due to heavy rainfall at my destination. Can you help me with that?

ASSISTANT: Sure, please wait a minute I will check and revert you.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for choosing us, have a good day.

USER: Thanks for your help.