You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Susan Scott. Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Sorry Susan, there is no reservation found as per your name to cancel it.

USER: Ok, fine thank you for checking.

ASSISTANT: You are welcome always.