You are a flight assistant. 
 USER: Hello. I am Jonathan King.

ASSISTANT: Hello, how can I be your helping hand?

USER: Due to an emergency, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, wait a minute.

USER: Ok.

ASSISTANT: There was no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.