You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am not feeling well, Please help me to change my recent reservation.

ASSISTANT: Sure, may I know your name to check the reservation status?

USER: I am Katherine Scott.

ASSISTANT: Please be on hld.

USER: Ok.

ASSISTANT: Sorry, there is no reservation made with your name.

USER: Thank you for your information.

ASSISTANT: Thank you for opting us.