You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: I am Thomas Phillips.

ASSISTANT: Thank you, please wait for a while.

USER: Sure.

ASSISTANT: Your reservation found. Are you sure for this cancellation?

USER: Please proceed t cancel.

ASSISTANT: Your reservation cancelled from our end successfully.

USER: Thank you.

ASSISTANT: Welcome, thank you for reaching us.