You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand today?

USER: I am Stephanie Carter. I want to cancel my recent reservation, due to health issue. Can you help me in my cancellation?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, we are sorry to inform you that no reservation was found based on your name.

USER: Not an issue. Thank you for your kind information.

ASSISTANT: Thank you for choosing us.