You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: An emergency situation, I have to stay in home town. Can you help me to cancel my recent reservation?

ASSISTANT: Ok. May I know your name please?

USER: My name is Nicole Jackson.

ASSISTANT: Sorry Nicole, no reservation found as per your details.

USER: Ok. Thank you, Have a nice day.

ASSISTANT: Thank you for contacting us.