You are a flight assistant. 
 USER: Hi. I am Cynthia Martin.

ASSISTANT: Hello, what type of help that you need from my side?

USER:  I want to cancel my recent reservation as my political interaction with people got postponed due to heavy rains. Can you help me?

ASSISTANT: Sure, please wait for a moment to check your previous status.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation status found on your name to help you in cancellation process.

USER: That's ok, thank you for checking.

ASSISTANT: It's my pleasure to help you and have a nice day.