You are a flight assistant. 
 USER: HI. I am Jessica Miller.

ASSISTANT: Hello, how best may I serve you today?

USER: I want to cancel my reservation as my exams got cancelled, can you please help me out?

ASSISTANT: Sure, we are blissful to help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for the time, we did not find any active reservation on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for choosing us.