You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help?

USER: Due to bad weather, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your name please?

USER: Laura Miller here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry we couldn't find any reservation on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you.