You are a flight assistant. 
 USER: Hello, would you please help me to cancel my reservation due to cyclone at my destination?

ASSISTANT: Hello, I am here to help you. May I please know your full name?

USER: Sure, my full name is Kimberly Jones.

ASSISTANT: I am sorry to inform you that there is no reservation to be cancelled found on your name. Sorry for the trouble.

USER: Ok, not an issue at all. Thanks for your time.

ASSISTANT: Thanks for opting us. Have a great day.