You are a flight assistant. 
 USER: Hi. I am Melissa Williams.

ASSISTANT: Hello, how can I provide service to you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?

ASSISTANT: Sure, I will help you with that. Please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No issue. Thank you.

ASSISTANT: Thank you for connecting with us.