You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Susan Robinson.

ASSISTANT: How may I serve you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thanks for holding on, there is no reservation found with your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thanks for approaching us.