You are a flight assistant. 
 USER: Hello, I am Nicole Scott.

ASSISTANT: Hello, how can I assist you today?

USER:  I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me in this?

ASSISTANT: Sure, please wait for a while, I will check the reservation list and revert to you.

USER: Ok.

ASSISTANT: We are hardly try to find your reservation but, no reservation has been found with your name.

USER: It's ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.

ASSISTANT: Have a great day.

USER: Thank you.