You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Can you find a direct flight for me with my name Richard Anderson?

ASSISTANT: Sure, I will help you with that.

USER: Thank you. Sure, my locations are from OAK to LAS.

ASSISTANT: Yes, there are flights with connection 0 so please help me with your travel dates.

USER: My trip dates are from 06/16 and 06/18.

ASSISTANT: Ok, please be hold on for a moment.

USER: Sure.

ASSISTANT: Sorry Richard Anderson, no flight is available to you with connection 0.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for choosing us.