You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Cynthia Rodriguez.

ASSISTANT: Cynthia, how can I assist you?

USER: I heard that your agency provide very good service to their customers. I want your help in cancelling my reservation as my meeting at Atlanta got cancelled. Can you please help me?

ASSISTANT: Yes, as an agent we provide very good service to our customers. I will help you in cancelling your reservation, please wait for a moment, I will check your reservation status and get back to you.

USER: Ok, I will wait for your response.

ASSISTANT: Sorry Cynthia, I did not find any reservation under your name in our database.

USER: No problem. Thank you for your help.

ASSISTANT: You are welcome and thank you for choosing us.