You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I abet you today?

USER: I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me?

ASSISTANT: Sure, I am here to help you, may I know your name?

USER: Dorothy Garcia here.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, we couldn't find any reservation on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for approaching us, have a great day.