You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Raymond Campbell, can you cancel my recent reservation which I did? Ok, I will wait.

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check. Sorry Campbell, there is no reservation on your name.

USER: Ok, not a problem. Thank you for assisting.

ASSISTANT: Thank you for reaching us.