You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you today?

USER:  I want to cancel my reservation as my project got ramp down.Can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Alexander Nelson.

ASSISTANT: I cancelled your reservation successfully under your name.

USER: Thank you.

ASSISTANT: Thank you for reaching us.