You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Sure, we are glad to help you with cancellation.

USER: Thank you.

ASSISTANT: May I know your name for further process?

USER: Check the reservation on the name Katherine Collins.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your specified name to cancel it.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing our service.