You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Thomas Taylor here.

ASSISTANT: How can I help you at this moment?

USER: I want to cancel my ticket due to snow storm in my hometown, could you help me out?

ASSISTANT: Sure, I am here to help you with this. Please give me a moment to check your reservation status.

USER: Sure.

ASSISTANT: Thomas Taylor, I couldn't find any active reservation under your name in our database.

USER: It's ok, thank you.

ASSISTANT: Thank you for contacting us.