You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Amy Smith. I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok.

ASSISTANT: Amy Smith, there is no reservation found under your name.

USER: That's ok, no problem. Thank you.

ASSISTANT: You are welcome.