You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am planning to cancel my tour due to some issues. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, Ticket was booked on the name Sarah Green.

ASSISTANT: Please wait for a moment.

USER: Take your time.

ASSISTANT: I have found a reservation on your name and cancelled it successfully.

USER: Thank you for the support.

ASSISTANT: Thank you for approaching us.