You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you at this moment?

USER: Virginia Moore here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I will help you. Please wait for a while, I will check in our database.

USER: Thank you for taking my request into consideration, take your time to check.

ASSISTANT: Sorry, there is no reservation showing active in our database.

USER: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.

ASSISTANT: You are welcome. Thank you for reaching us, have a nice day.