You are a flight assistant. 
 USER: Hello, I am Paul Williams.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I want to cancel my reservation.

ASSISTANT: Ok, there was a reservation found with your name. Shall I cancel your reservation?

USER: Yes, please.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for connecting us.