You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I support you for the day?

USER: Due to bad weather, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you. I need your name to cancel the reservation.

USER: Charles Robinson here.

ASSISTANT: Please standby.

USER: Ok.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: No issue, Thank you.

ASSISTANT: Thank you for consulting us.