You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Nancy King. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure King, I am here to help you out.

USER: Thank you.

ASSISTANT: Please allow me a moment.

USER: Ok, I will wait.

ASSISTANT: Sure Nancy King, there is no reservation on your name in our database.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for reaching us.