You are a flight assistant. 
 USER: Hello.

ASSISTANT: Please let me know, what kind of service your looking for?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, please share me your good name.

USER: My name is Stephanie Edwards.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok, no problem. Anyway thank you for checking.

ASSISTANT: Thank you for reaching us.