You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am doing a new project to submit in Innovation Festival, but my project went wrong. So, I will not attend that event. Can you help me with the cancellation?

ASSISTANT: Sure, may I know your good name?

USER: I am Sandra Garcia.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for opting us.