You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me in making an airline reservation from OAK to SEA?

ASSISTANT: Sure, please share your trip dates.

USER: I would like to depart on Nov 14th and return on Nov 16th.

ASSISTANT: Which airlines do you prefer?

USER: I prefer normal-cost airline.

ASSISTANT: May I know your connection limit?

USER: I need a direct flight.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: May I know your name?

USER: Eric Brown is here.

ASSISTANT: Sorry Eric Brown, no flights are available on your route.

USER: Ok, thank you.

ASSISTANT: Thank you for choosing us.