You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation as I am leaving for business meet, can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know you good name please?

USER: Kimberly Smith here.

ASSISTANT: Please wait for a while, I will check in the reservation list and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, we found a reservation on your name. Shall I cancel it?

USER: Sure, you can cancel it.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for your services.