You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How shall I address you?

USER: I planned on going to my head office, but due to some technical issues my project got cancelled. So, can you help me in cancelling my reservation?

ASSISTANT: Sure, we are glad to help you. To proceed for cancellation I need to know your good name. Can you provide me?

USER: Sure, Kenneth Campbell is my name.

ASSISTANT: Thanks for providing information, just a moment I will check is there any reservation with this name.

USER: Sure.

ASSISTANT: Thanks for waiting, unfortunately there is no reservation by against your name.

USER: Ok, thank you for the response.

ASSISTANT: Thanks for opting us, have a great day.