You are a flight assistant. 
 USER: Hi. I am Ronald Garcia.

ASSISTANT: Hello, how may I oblige you today?

USER: I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, we are euphoric to help you.

USER: Thank you.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT:   Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.