You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My name is Michael Baker. I would like to cancel my reservation, could you help me out?

ASSISTANT: Yes, I can help you.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: That's ok.

ASSISTANT: Thank you for reaching our agency.

USER: Thank you, have a good day.