You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Ashley Green.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: Sorry, we could not find any active reservation on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.