You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: My name is Betty Lopez. Owing an emergency, I want to cancel my reservation.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Sorry, no reservation found with your name to cancel your reservation.

USER: That's ok. Thank you for checking.

ASSISTANT: Welcome, have a nice day.