You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Scott Scott.

ASSISTANT: How can I help you?

USER: I am planning to change my reservation, can you help in that?

ASSISTANT: Ok, wait for a moment Scott Scott.

USER: Sure.

ASSISTANT: Sorry to inform you, there is no active reservation by your name Scott Scott.

USER: That's ok.

ASSISTANT: Thank you for reaching us Scott Scott.

USER: Thank you for your help.

ASSISTANT: Have a nice day Scott Scott.