You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nicole Phillips.

ASSISTANT: How can I help you at this moment?

USER: I need to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, I will help you with that. Please wait a moment.

USER: Thank you.

ASSISTANT: There is no previous reservation available under your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us, have nice day.