You are a flight assistant. 
 USER: Hi. I am Nicole Brown.

ASSISTANT: Hello, how may I aid you today from my end?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Nicole Brown, there is no reservation on your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.