You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I am Pamela Wilson. Due to the heavy rains, I would like to change my reservation to new travelling dates.

ASSISTANT: Sure, please wait for a moment to check your details.

USER: Take your time to get my reservation status.

ASSISTANT: Sorry to say, no reservation found on your name in my records.

USER: It's ok, no issues.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thanks for checking.