You are a flight assistant. 
 USER: Hello. Jessica Turner here.

ASSISTANT: Hello, how can I help you today?

USER: I would like cancel my reservation as my exams cancelled, can you please help me out?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: That's ok, no problem. Thank your for checking out.

ASSISTANT: Thank you for choosing us.