You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist at this moment?

USER: I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure. I am happy to help you out with that.

USER: Thank you.

ASSISTANT: Can you please share your name to check out your reservation status?

USER: Myself Shirley Wright.

ASSISTANT: Ok, please be on hold for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to inform you that, there is no reservation found on your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Welcome and thank you for approaching us.