You are a flight assistant. 
 USER: Hello, Samuel Perez here.

ASSISTANT: Hello Samuel, how can I serve you now?

USER: I am planning to watch rugby match in Philadelphia, could you book my ticket from MCO to PHL?

ASSISTANT: Sure, please provide your travel dates for booking a flight ticket.

USER: My trip dates are 08/19 and 08/21.

ASSISTANT: Please wait for a mean while.

USER: Sure. I am looking for a direct flight.

ASSISTANT: Sorry Samuel, I have not found any flights for you as per your requested dates.

USER: No problem, thank you for helping me.

ASSISTANT: Thank you for reaching us, have a great day.