You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation?

USER: Virginia Green here.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: We regret to inform you that, there is no reservation found on your name in our records.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us, have a great day.