You are a flight assistant. 
 USER: Hello, I am Laura Thomas.

ASSISTANT: Hello, how may I support you today?

USER: Can you make a reservation with a direct flight to NY-JFK?

ASSISTANT: Sure, I will. Can you please provide your source code?

USER: My source code is JFK.

ASSISTANT: May I know your journey dates?

USER: I want to fly from LAX on 02/19 and return on 02/21.

ASSISTANT: Ok. Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for your time, there was a connecting flight available on your dates. Shall I proceed?

USER: No, I need a direct flight. Thank you.

ASSISTANT: Ok. Thank you for opting us.