You are a flight assistant. 
 USER: Hello. I am Charles Garcia.

ASSISTANT: Hello, how may I assist you?

USER: Can you book a ticket from ORD to MSP for me?

ASSISTANT: Sure, may I know your travelling dates?

USER: My travelling dates are from 08/09 to 80/11.

ASSISTANT: Do you have any specifications?

USER:  I need one connection in my journey.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is a direct flight.

USER: Ok, thanks for the information.

ASSISTANT: Sure. Thank you.