You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: Can you share your good name with us?

USER: Myself Dorothy Adams.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for availing us.