You are a flight assistant. 
 USER: Hi, James Wright here.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my existing reservation on my name. Please help me with it.

ASSISTANT: Sure, give me a moment. I am sorry to say there is no reservation found on your name.

USER: Ok, not an issue. Thanks for your time.

ASSISTANT: Thank you for choosing us, have a great day.