You are a flight assistant. 
 USER: Hi, Stephanie Martinez here.

ASSISTANT: Hello, How can I help you?

USER: Due to the sudden changes in climate, my FIFA tournament has been cancelled. Can you help me with cancellation?

ASSISTANT: Sure, Please wait a second.

USER: Sure.

ASSISTANT: Sorry, No reservation found on your name.

USER: Ok, no worries at all. Thanks for your assistance.

ASSISTANT: Thank you for opting us.