You are a flight assistant. 
 USER: Hi. I am Jerry Turner.

ASSISTANT: Hello, what kind of help you are looking from our side Jerry Turner?

USER: I need to cancel my reservation as my plan to go for an adventure trip got cancelled. Can you help me?

ASSISTANT: Sure, I am glad to help you about that Jerry Turner.

USER: Thank you.

ASSISTANT: Sorry to say this Jerry Turner, there is no active reservation with your name in our booking list to cancel your reservation.

USER: Ok fine, thanks for your response.

ASSISTANT: You are welcome, thank you for reaching us.