You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: I got a call from my parents that one of my relative is admitted in the hospital, so I need to change my travel dates to go to my hometown. Can you please help me in changing the details?

ASSISTANT: Sure, I will help you in changing the ticket.

USER: Thank you.

ASSISTANT: Sorry, there are no reservations found in our database. Please mention your name please. I will recheck the status.

USER: Yes, I am Cynthia Edwards.

ASSISTANT: There are no reservations found under your name.

USER: Ok, not a problem. Thank you for your valuable information.

ASSISTANT: Thank you for reaching us.