You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Dorothy Edwards.

ASSISTANT: How can I assist you today?

USER: Due to an emergency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, I'll help you with that. Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Edwards, there is no reservation found under your name to do cancellation.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for choosing us.