You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: Due to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I will help you in cancellation of your reservation.

USER: Thank you.

ASSISTANT: Can you please provide your name to check the active reservation status with your name?

USER: My name is Jonathan Hernandez.

ASSISTANT: Please wait for sometime, I will get back to you with the information.

USER: Sure, I will wait for your response.

ASSISTANT: I apologise to say this Jonathan, there are no active reservations under your name in our booking list to cancel.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.