You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you for the day?

USER: Having Hurricanes at my place, I want to change my existing reservation. With the name of Thomas Moore.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found with your name.

USER: Ok. Not an issue.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your information.