You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you now?

USER: I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation. Can you help me?

ASSISTANT: That's sad to hear, I will help you with that. May I know your name to cancel the recent reservation?

USER: My name is Matthew Walker.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Thank you for checking.

ASSISTANT: You are welcome.