You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: I am glad to help you. May I know your name to check with the status?

USER: Myself, Laura Gonzalez.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.