You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Carolyn Miller. Owining to an emergency, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, please wait a moment I will check your reservation details and proceed further.

USER: Sure.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us, have a nice day.

USER: You are welcome.