You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I want to change my existing reservation due to some technical issues. Can you help me with that?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: I am Pamela Parker.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Pamela Parker, there is no active reservation found under your name in our database.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.