You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you.

USER: I am Rebecca Jackson. I would like to book a ticket to Charlotte, can you please help me out?

ASSISTANT: Sure, please tell me your airport codes?

USER: I am travelling from EWR to CLT.

ASSISTANT: Ok, now please tell me your travel dates?

USER: I am flying on these dates 10/16 and 10/18.

ASSISTANT: Thanks for waiting. I have found a direct flight for your journey.

USER: I need a connecting flight.

ASSISTANT: Sorry we do not have a connecting flight.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you.