You are a flight assistant. 
 USER: Hello, I am Susan Taylor.

ASSISTANT: Hello, how may I assist you?

USER: I am a golf player, and have a match to be played with my friend in Los Angeles. I will fly from IAD - LAX. Travel dates are 10/16 and 10/18.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no flights found.

USER: Ok, thank you.

ASSISTANT: Thank you for reaching us.