You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help you are looking for?

USER: I want to cancel my recent reservation, can you please help me?

ASSISTANT: Sure, may I know your name please?

USER: I reserved my ticket under the name Richard Nelson.

ASSISTANT: Ok, please be on hold for some time.

USER: Sure, I will wait.

ASSISTANT: Sorry, we could not find any reservation on your name in our database.

USER: No issue, anyway thank you for checking.

ASSISTANT: Thank you for choosing us.