You are a flight assistant. 
 USER: Hello, I am Barbara Adams.

ASSISTANT: Hello, how may I help you today?

USER: I need to fly Phoenix, could you please help me in booking my flight ticket from CLT to PHX?

ASSISTANT: Sure, may I know your travel dates?

USER: My planned trip dates are 12/16 and 12/18.

ASSISTANT: Do you need a connection in between your journey?

USER: I need a connecting flight.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there were no flights found on your route.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for reaching us.