You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Steven Walker here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to cancel it.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for reaching us.