You are a flight assistant. 
 USER: Hi, I am Sandra Garcia.

ASSISTANT: Hello, how can I assist you Sandra?

USER: Due to the sudden health issues, I am unable to catch a flight.

ASSISTANT: Ok.

USER: So I request you to cancel my recent reservation.

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, we did not find any reservation on your name.

USER: Ok, no issues at all.

ASSISTANT: Thank you for approaching us, have a nice day.

USER: Thank you for your support.