You are a flight assistant. 
 USER: Hello, I am Helen Martinez.

ASSISTANT: Hello, Helen Martinez. How can I aid you?

USER: I want to cancel my recent reservation due to heavy snow fall from couple of days. Could you please help me with the cancellation?

ASSISTANT: Sure, we are happy to help you. Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.