You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I aid you?

USER: I am Robert Harris. Can you please cancel my reservation, due to sudden demise of my Grandfather?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: Here, there is no active reservation have been under your name in our database to cancel it.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.