You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how are you?

USER: I am fine, thank you.

ASSISTANT: Can I have your good name please?

USER: Yes, I am Cynthia Martin here.

ASSISTANT: Ok Martin, what help you are expecting from our services?

USER: Actually I have selected for a Musical Concert Program, but it got denied, so I want to cancel my recent reservation, can you do that for me?

ASSISTANT: Sure, I can. Can you please be on hold for a minute, while I am checking your ticket status?

USER: Ok, sure.

ASSISTANT: Sorry to tell you, there is no reservation found with your name in the status list.

USER: Ok, thank you for your information.