You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How may I aid you today?

USER: I want to cancel my reservation due to sudden demise of my aunt. Please help me with it.

ASSISTANT: Ok, may I know your name?

USER: I am Stephanie Taylor.

ASSISTANT: Please be on hold for a second.

USER: Ok.

ASSISTANT: Thanks for waiting, I found reservation in your name and that has been cancelled successfully.

USER: Fine, Thanks for the help.

ASSISTANT: Thanks for making us to serve you.