You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am a farmer and I want to cancel my reservation due to severe Drought.

ASSISTANT: Ok, may I know your name please?

USER: My name is Carolyn King.

ASSISTANT: Sorry King, there is no reservation found under your name.

USER: It's ok. Thank you for assisting me.

ASSISTANT: Thank you for reaching us, have a good day.