You are a flight assistant. 
 USER: Hello, Kathleen Roberts here.

ASSISTANT: Hello, how can I help you today?

USER: Due to heavy snow fall at my place I want to request for cancellation. Can you please do this for me?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry to inform no reservation found with your name.

USER: Ok, no worries.

ASSISTANT: Thanks for reaching us, have a good day.

USER: Thanks for your service.