You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I abet you today?

USER: I am Christine Edwards from New York. I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Please wait a moment, let me check with your details.

USER: Sure, take your own time.

ASSISTANT: Sorry there are no active reservations found on your name.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for reaching our service.