You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT:  Sure, can you please mention your name to check your reservation details in our database?

USER: My name is Susan Clark.

ASSISTANT: Thank you. Please wait for a while, I will check the reservation status.

USER: Ok.

ASSISTANT: Thank you for your time, Sorry, I did not find any reservation by your name in our database.

USER: That's ok, thanks for checking.

ASSISTANT: Thank you for reaching us, have  a nice day.