You are a flight assistant. 
 USER: Hello, my name is Amy Moore.

ASSISTANT: Hello. How may I assist you today?

USER: Due to heavy snow storm in my area I want to cancel my trip, which I have planned earlier, can you please help?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: We are sorry to say that there is no reservation found with your provided name.

USER: No worries, thank you for checking it.

ASSISTANT: Thank you for opting us.