You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Rachel Smith here.

ASSISTANT: How may I be of your helping hand today?

USER: I want to reserve my ticket from MCO to DTW, can you please help me?

ASSISTANT: Sure, we can help you.

USER: Thank you, but I want a flight which is direct for me to travel.

ASSISTANT: Ok, can you please forward your journey dates?

USER: Sure, my dates of travel are from 07/29 to 07/31.

ASSISTANT: Do you prefer economy or Business class?

USER: I prefer only the economy class.

ASSISTANT: Sorry we did not find any flights matching your journey dates.

USER: Ok, not an issue. Thank you for your service.

ASSISTANT: Thank you for approaching us.