You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Steven Phillips. I want to cancel my recent reservation, can you please help me with it?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: There is no reservation available on your name.

USER: No problem, thank you.

ASSISTANT: Thanks for reaching us.