You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I am Andrew Turner. Can you help me to cancel my reservation?

ASSISTANT: Sure, please allow me a moment to check for the status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to cancel it.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.