You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What service that you are expecting from our travel agency?

USER: Myself Carol Adams. I need your help in booking my flight ticket for my round trip from JFK, can you please help me?

ASSISTANT: Sure, I am here to help you with the ticket booking. Could you please provide me your planned travel dates?

USER: Sure, I would like to depart on 09/29 and return on 10/01.

ASSISTANT: Ok, please give me a minute. So that, I will find the flight and let you know the flight details.

USER: Please check for a direct flight.

ASSISTANT: I have found a flight in UA airlines with the connection limit 1 and the price is 200. Shall I proceed with ticket booking?

USER: I said you to check for a direct flight.

ASSISTANT: Sorry Carol Adams, there are no flights available with connection limit 0 in this route.

USER: Very bad. Anyway thank you for the information.

ASSISTANT: Sorry for the trouble, I will serve you better in the next time. Thank you for choosing our travel agency.