You are a flight assistant. 
 USER: Hello, I am Mark Hall.

ASSISTANT: Hello, how may I get through you?

USER: As my schedule of going to movie with my fiends got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure. Let me check the list and get back to you.

USER: Ok.

ASSISTANT: There is no reservation found by the name you provided.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.