You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my recent reservation, due to my planned trip got cancelled. Can you help me?

ASSISTANT: Sure, I am glad to help you with the ticket cancellation.

USER: Thank you.

ASSISTANT: May I know your full name to check the ticket status?

USER: Sure, I am Samuel Moore.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Sorry to inform you, there is no reservation found with your name in our database to cancel.

USER: That's fine, no problem. Thank you for your valuable information.

ASSISTANT: My pleasure, thank you for connecting with our travel agency.