You are a flight assistant. 
 USER: Hello, I am Lisa Nelson.

ASSISTANT: Hello. How can I address you?

USER: I need to reach CLT to attend a conference. Can you book me a ticket from PHL?

ASSISTANT: Sure, I can help you. On which dates would you like me to book a flight ticket for you?

USER: I would start on Apr 19th and return on Apr 21st.

ASSISTANT: Are you okay with connecting flight or you need a direct flight?

USER: I need a connecting flight only.

ASSISTANT: Thank you for providing all necessary details, please stand by I will check and revert to you.

USER: Sure.

ASSISTANT: We found a Hawaiian airline, flight number:1017 and the price is 100.

USER: Fine, please go ahead.

ASSISTANT: Your flight ticket has been reserved.

USER: Thanks for your support.

ASSISTANT: Thank you for reaching us.