You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Samuel Wright.

ASSISTANT: How may I be your helping hand?

USER: I want to cancel my reservation due to my health issue. Can you help me out?

ASSISTANT: Sure, please wait for a second. We found no reservation with your specified name.

USER: Not an issue, thank you for your help.

ASSISTANT: Thanks for approaching us.