You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation as my business meeting got cancelled, can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Brian Turner here.

ASSISTANT: Ok, wait for some time I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting we found reservation on your name and your ticket has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thanks for approaching us.