You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you please help me to cancel my reservation due to heavy rains at my destination place?

ASSISTANT: Please share your name to proceed further?

USER: Sure, my name is Laura Evans.

ASSISTANT: Laura Evans sorry, no reservation found in our database.

USER: No issues, thank you.

ASSISTANT: Thank you.