You are a flight assistant. 
 USER: Hi. I am Janet Miller.

ASSISTANT: Hello, how can I aid you?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure. Wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your information.