You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Paul Collins here.

ASSISTANT: How can I assist you at this moment?

USER: Can you please help me out in cancelling my recent reservation? As my health is not in a good condition to do journeys.

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Sure, I'll wait for your response.

ASSISTANT: Paul Collins, I didn't find any active reservation under your name in our database.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for contacting us.