You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Please provide your good name to proceed further.

USER: My reservation was done under the name Janet Roberts.

ASSISTANT: Ok, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thank you for your patience, There was no reservation found on your given name to cancel it.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us.