You are a flight assistant. 
 USER: Hello. I am William Thompson.

ASSISTANT: Hello, how may I guide you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure, take your time.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: Ok, no problem.

ASSISTANT: Thank you.

USER: Thank you for your information.