You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: I want to cancel my recent reservation, because I have exams on that dates, so I decided to cancel my trip, can you help me?

ASSISTANT: Can you please provide your name to find your existing reservation?

USER: Sure, my name is Janet Garcia.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: It's ok no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.

ASSISTANT: You are welcome.