You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Hernandez.

ASSISTANT: How may I aid you?

USER: I need to cancel my recent reservation due to heavy rainfall in our city. Could you please help me in doing that?

ASSISTANT: Sure, I will help you. Please, wait a moment.

USER: Sure.

ASSISTANT: Thanks  for waiting, there is no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for approaching us.