You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Shirley Harris here. I would like to cancel my reservation due to financial issues, can you help me?

ASSISTANT: Sure, I will help you. Sorry to say, there is no reservation on your name in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for contacting us.