You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Linda Turner.

ASSISTANT: How can I assist you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I can help you with that. Please let me check your reservation status first.

USER: Sure.

ASSISTANT: Linda Turner, there is no reservation found under your name in our records to do cancellation.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us, have a nice day.