You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you at this moment?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am here to help you with this.

USER: Thanks for that.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: Sure, my name is Robert Harris.

ASSISTANT: Robert Harris, there is no active reservation found under your name in our database.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for contacting us.