You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, can I know your name?

USER: I am Betty Mitchell.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.