You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Please help me to cancel my recent reservation due to my trip got cancelled.

ASSISTANT: Sure, may I know your good name please?

USER: I am Carol young.

ASSISTANT: Ok, give me a minute.

USER: Ok.

ASSISTANT: We didn't found any reservation according to your requirements.

USER: Ok,not an issue. Thank you.

ASSISTANT: Thank you for availing us.