You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Stephanie Perez.

ASSISTANT: Stephanie, how can I assist you?

USER: I would like to cancel my current reservation because my childhood friend met with an accident.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure, take your time.

ASSISTANT: I found your reservation and cancelled it.

USER: That's fine, thank you for your help.

ASSISTANT: Thank you for choosing us.