You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Eric Evans here.

ASSISTANT: How can I assist you today?

USER: I want to cancel my recent reservation due to some health issues, can you please help me in that?

ASSISTANT: Sure, I am gleeful to help you. Please allow me a moment to check ur name in our database to cancel it.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting.'. Sorry Evans, there is no reservation found under your name in our records.

USER: That's ok, no problem. Anyway thank you for the information.

ASSISTANT: Thank you for reaching us.