You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I was planning to change my holiday location to a cheaper destination within my budget. So, can you please help me with changing my existing reservation?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: Please share me your good name.

USER: My name is Susan Anderson.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Oh! That's very sad to know. Anyways, thank you for checking with availability.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.