You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I just want to cancel my recent reservation, as my neighbour died suddenly. Can you help me?

ASSISTANT: Sure, will you provide your name for checking the reservation?

USER: Myself Michael Lee.

ASSISTANT: Please give me a moment.

USER: Take your time.

ASSISTANT: Thank you for waiting.

USER: That's fine, no issues.Thank you for assisting me.

ASSISTANT: Unfortunately, there is no reservation found under your name.

USER: Thank you for checking, no issues.

ASSISTANT: Welcome, have a great day.