You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Owing to emergency I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am perky to help you. Can I have your good name to proceed further?

USER: I am Sandra Scott.

ASSISTANT: Sorry, there is no active reservation on your name in our data.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for availing us.