You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I nourishment to you at this time?

USER: I need to cancel my reservation due to heavy snow fall in my destination, can you help me out?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can you spare a moment, so that I can check with the details?

USER: Sure, I will stand by.

ASSISTANT: May I know your name before checking?

USER: Please check the previous reservation on Carol Nelson.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, not an issues. I will check my email about the reservation details. Thank you for your time.

ASSISTANT: Thank you for approaching us.