You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER: I need to cancel my reservation due to my planned trip got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Sure, I will help you wit that.

USER: Thank you.

ASSISTANT: May I know your name for further process?

USER: Sure, myself Stephen Parker.

ASSISTANT: Please hold on a moment, I will check your reservation status.

USER: Sure, take your time.

ASSISTANT: There is no previous reservation found in your name Stephen Parker.

USER: Oh! It may not be booked properly. Anyway, thank you for your time.

ASSISTANT: You are welcome.