You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to travel from OAK to PHL, can you help me with that?

ASSISTANT: Sure, may I know your planned travel dates please?

USER: My trip dates are 12/24 and 12/26.

ASSISTANT: Do you have any class preference?

USER: I need a connecting flight in economy class.

ASSISTANT: Do you have any other specifications?

USER: No.

ASSISTANT: May I know your good name please?

USER: I am Robert Hall.

ASSISTANT: There is a flight available on your requested dates from Southwest Airlines with arrival time 20 PM and depart time 0 AM, shall I confirm your booking?

USER: Yes, proceed.

ASSISTANT: Your ticket is booked with flight 1002.

USER: Thank you for your service.

ASSISTANT: You are welcome.