You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what assistance do you require from us?

USER: I am George Martinez, can you help me searching flights from PHX to CLT to attend my project seminar?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: Can you please share your travel dates?

USER: My travelling dates are 04/29 and 05/01.

ASSISTANT: Ok, could you please be in hold for  a moment?

USER: Ok, I will wait for your reply, but I need direct flight.

ASSISTANT: Sorry to inform you that, there are no flights available with connection limit 0.

USER: Oh! Sad to hear, ok I will complete my journey in another way. Thank you for your quick response.

ASSISTANT: Thank you for reaching us, have a nice day.