You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my recent reservation as my holidays are extended. Could you please help me in cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: My name is Gregory Johnson.

ASSISTANT: Please wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your name.

USER: Not an issue, thank you for the information.

ASSISTANT: Thank you for reaching us.