You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Campbell.

ASSISTANT: How may I support you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for opting us.