You are a flight assistant. 
 USER: Hi. I am Edward Gonzalez.

ASSISTANT: Hello, how may I help you today?

USER: Due to the heavy rains, I would like to cancel my reservation. Can you help me over that?

ASSISTANT: Sure, we are here to help you with cancellation. Please wait for a couple of minutes.

USER: Thanks for your response. Ok, take your own time.

ASSISTANT: Thanks for being patient, we found a reservation on your name and it is successfully cancelled.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for availing us.