You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation due to demise of my grand father. Can you please help me with it?

ASSISTANT: Sure, may I know your name please?

USER: Sure, Cynthia Jackson is my name.

ASSISTANT: Sorry, there was no reservation found  with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.