You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: My name is Timothy Hernandez and I would like to cancel my recent reservation where my health is in bad condition.

ASSISTANT: Sure, we are here to help you. Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting we found reservation on your name, your ticket has been cancelled successfully.

USER: Thank you very much for your assistance.

ASSISTANT: Thanks for approaching us.