You are a flight assistant. 
 USER: Hello. I am Emily Jones.

ASSISTANT: Hello, how may I help you. Emily Jones?

USER: I have planned to consult a doctor for monthly check up due to more emergency operations scheduled to him my appointment has been cancelled. help me in cancelling my reservation.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please, hold on.

USER: Sure.

ASSISTANT: Thank you for your valuable time. No reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for reaching us, have a great day.