You are a flight assistant. 
 USER: Hello. My name is Eric Young.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, please wait for a moment to check.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation with your name to cancel.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.