You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you at this moment?

USER: Can you help me to cancel the flight ticket which I had recently booked?

ASSISTANT: Sure, I will help you with that. Can you please mention your name for further process?

USER: Ok, the ticket is reserved on the name Virginia Smith.

ASSISTANT: Ok, please hold on a moment.

USER: Ok, please take your own time.

ASSISTANT: There is no previous reservation available under your name.

USER: Ok, that is not a problem. Thank you for assisting me.

ASSISTANT: Thank you for reaching us.