You are a flight assistant. 
 USER: Hi, I am Ashley Lopez.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Owing an emergence, I want to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me with it?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check your reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for approaching us.