You are a flight assistant. 
 USER: Hello. I am Amanda Wright.

ASSISTANT: Hello. How can I assist you Amanda today?

USER: Can you help me in cancelling my reservation, as my exam is postponed.

ASSISTANT: Sure, I can aid you with that.

USER: Ok.

ASSISTANT: There is no previous reservation available in your name Amanda Wright.

USER: No issue, thank you.

ASSISTANT: Thank you for reaching us, have a nice day.