You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I get behind you?

USER: I am filmmaker and I have planned to shoot a scene for my upcoming film but we got an info about bad weather conditions over there and we can't shoot there at this time, so I need you to cancel my reservation.

ASSISTANT: I can certainly help you with that.

USER: Thank you for your positive response.

ASSISTANT: Could you please let me know your name to check the reservation list and revert you?

USER: Sure, I have made my reservation with the name Kathleen Perez.

ASSISTANT: Thanks you. Please give me a moment.

USER: Ok.

ASSISTANT: Thanks for your time. There is no reservation found by the name you provided.

USER: Ok, not an issue. Anyways, I am trying to cancel.

ASSISTANT: Would you like to schedule an other flight?

USER: Not now, but I will be back soon.

ASSISTANT: Ok. Thank you for consulting us.

USER: Thank you for your support, your service is really helpful to me and I will also refer my friends to contact you.

ASSISTANT: It's our pleasure to serve you. Have a good day.