You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Samuel Moore here.

ASSISTANT: Moore, how can I assist you today?

USER: I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Ok, let me check your reservation status in our database.

USER: Sure, take your time.

ASSISTANT: Moore, I have not found any reservation by your name.

USER: Oh! I think the ticket was not booked properly while I am booking. Thank you for the information.

ASSISTANT: Thank you for contacting us and have a nice day.

USER: Welcome.