You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Betty Jackson.

ASSISTANT: How may I help you out?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you in cancelling the reservation.

USER: Thank you.

ASSISTANT: Happy to inform you that you have found in the reservation, I have cancelled for  your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.