You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: My name is Carolyn Campbell.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation was found on your name to cancel.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for visiting us.