You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Pamela Parker.

ASSISTANT: How may I help you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with this?

ASSISTANT: Sure Parker, I am here to help you with that. Le me check your reservation status in our database.

USER: Thank you for quick response.

ASSISTANT: Parker sorry to intimate, no reservation is found on your name in our database.

USER: Sure, I will wait. That's fine, thanks for your information.

ASSISTANT: You are welcome.