You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this minute?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Can I know your name?

USER: My reservation was done under the name Donna Collins.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for approaching us.