You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to my ill health, I am unable to travel long distances. Please help me in cancelling my recent reservation.

ASSISTANT: Sure, please wait for a while.

USER: Sure, take your time.

ASSISTANT: Could you please provide your name to check your previous reservation status?

USER: My name is Rachel Evans.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Your welcome.