You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Rebecca Hall.

ASSISTANT: How can I aid you?

USER: I want to cancel my reservation, due to the heavy rains. Would it be possible to cancel my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT:  Rebecca Hall, we couldn't find any reservation under your name in our database.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for reaching us.