You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I support you today?

USER: Will you please cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Melissa Wilson.

ASSISTANT: Please, wait.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, thanks for the quick response.

ASSISTANT: Thank you.