You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I am Dorothy Hernandez. I want to change my reservation, can you help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found based on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us.

USER: Thanks for the information.