You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I provide assistance for you?

USER: My business meeting has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Paul Mitchell.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry to say, no reservation found on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.