You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Myself Matthew Nelson. For some issues I want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, I will help you.

USER: Ok.

ASSISTANT: There is no reservation on your name in our database.

USER: It's ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you for the information.