You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I have to cancel my reservation due to  my planned event got cancelled. So please  help me with that.

ASSISTANT: Sure, may I know your good name?

USER: Thank you. Please check the reservation with my name Scott Hill.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: Oh! It may not be booked properly while booking due to server issues. Anyway, thank you for your time.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.