You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my reservation as I met with an accident, please help me out.

ASSISTANT: Sure, we are here to help you.

USER: Thank you so much.

ASSISTANT: Can I have your name to proceed further?

USER: My name is Rebecca Allen.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for opting us.