You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: My name is Thomas Scott.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name to cancel your reservation.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.