You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: My name is Paul Adams. My scheduled examination dates has been postponed, so I would like to change my reservation. Could you please help me with that?

ASSISTANT: Sure, I can help you with that. Please allow me a moment to check the details for you.

USER: Sure.

ASSISTANT: Your patience is greatly appreciated. Paul, there is no reservation found under your name.

USER: That's ok. Thank you for the information.

ASSISTANT: You are welcome. Thank you for contacting us.