You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me in changing my recent reservation? As my planned trip has been postponed to some other dates.

ASSISTANT: Sure, may I know your good name?

USER: Sure, my name is Richard Rodriguez.

ASSISTANT: Please wait for a moment.

USER: Sure, take your own time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for reaching us.