You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: I am Nicole Clark, can you help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: No issues, thank you for your quick response.

ASSISTANT: Thank you for consulting us.