You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Myself Ashley Gonzalez. I want to change my existing reservation, due to weather issue.

ASSISTANT: Is this ticket ticket also booked under your given name?

USER: Yes.

ASSISTANT: Sorry Ashley, no reservation showing on your name.

USER: That's ok. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: Welcome.