You are a flight assistant. 
 USER: Hello, Dorothy Hill here.

ASSISTANT: Hello, how may I be your helping hand today?

USER: I want to cancel my recent reservation due to heavy rainfall at my destination.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting. We found your reservation and your reservation has been cancelled.

USER: Thanks for your service.

ASSISTANT: Thanks for selecting our agency.