You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Please help me in cancellation of my reservation with the name of Eric Baker. As  my appointments with my clients are cancelled.

ASSISTANT: Ok, no problem. I can help you to cancel. Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for being patience, we did not find any active reservation on your name to cancel it.

USER: No problem. Thank you for your information.

ASSISTANT: Thanks for approaching us, have a nice day.