You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Thomas Lopez, want to cancel my recent reservation due to some personal issue. Please help me out with that.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.

USER: That's great, thank you for your help.

ASSISTANT: Most welcome.