You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Brenda Edwards. I want to book a flight from IAD  to BOS. Can you find a flight ticket for me?

ASSISTANT: Sure, I will help you in booking the flight ticket. Please provide me your planned travel dates.

USER: Sure, my itinerary dates are on 11/12 and back on 11/14.

ASSISTANT: Here, I found a flight with 1 connection and airfare is about 100. Shall I proceed in booking?

USER: Ok. you can proceed with the booking.

ASSISTANT: Your ticket has been confirmed for the flight 1021 in Southwest airlines.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us, have a great day.