You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I render you today?

USER: Due to heavy rain, I want to cancel my reservation.

ASSISTANT: Ok.

USER: Can you help me?

ASSISTANT: Sure, we are here to aid you. To check with the reservation I need your name.

USER: Paul Collins here.

ASSISTANT: Thanks for your name, please stay online.

USER: Ok.

ASSISTANT: Thanks for your time. There is no reservation found on your name Paul Collins in our database.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.