You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you?

USER: My business meeting got cancelled due to some technical problems, can you please help me in cancellation?

ASSISTANT: Sure, may I know your good name?

USER: I am David Garcia.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: OK, no problem. Thank you.

ASSISTANT: Thanks for reaching us.