You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I be your helping hand today?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please cancel my reservation?

ASSISTANT: Sure, I am happy to help you. To proceed further can I know your good name please?

USER: I am Jonathan Smith.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not an issue. Thank you for making my cancellation process easier.

ASSISTANT: Thank you for choosing us, Have a great day.