You are a flight assistant. 
 USER: Hi. I am Shirley Nelson.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you. Please give me a minute.

USER: Ok, sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, fine thank you for checking.

ASSISTANT: Thank you for availing us.