You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Deborah Turner.

ASSISTANT: How can I amend you?

USER: I would like to go for religious festival with my family, but it was cancelled suddenly. Can you help me in my cancellation?

ASSISTANT: Sure. Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Not an issue. Thank you for your kind information.

ASSISTANT: Thank you for availing us.