You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation due to sudden change in my plan, can you assist me?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status.

USER: Jonathan Brown.

ASSISTANT: Please allow me a moment.

USER: Sure.

ASSISTANT: Jonathan Brown, I found a cancel an active reservation on your name and I cancelled it.

USER: Thank you.

ASSISTANT: Jonathan Brown, thank you for reaching us.