You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Carolyn Smith.

ASSISTANT: Nice to meet you smith, how can I help you?

USER: I just want to cancel my reservation.Can you please help me with that?

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry Carolyn, there is no reservation found on your request.

USER: Ok, no issues. Thank you so much.

ASSISTANT: You are welcome.