You are a flight assistant. 
 USER: Hello. I am Kimberly Johnson.

ASSISTANT: Hello. How may I guide you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, please wait.

USER: Sure, take your time.

ASSISTANT: I found your reservation and cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you, have a good day.