You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Owing an emergence, I want to change my existing reservation. Can you please help me with it?

ASSISTANT: Sure, may I know your good name?

USER: My name is Paul Green.

ASSISTANT: Sorry, no reservation found with your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for choosing us.