You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my reservation due to some busy work on reserved dates. So please help me with that.

ASSISTANT: Sure, please wait for a moment.

USER: Thank you. I will wait for your response.

ASSISTANT: May I know your name?

USER: Sure, myself Amanda Scott.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Oh! It may not be booked properly due to some technical issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for choosing us.

USER: Most welcome.