You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Would you please help me to cancel my reservation on the name of Emma Clark?

ASSISTANT: Sure, I will help you. Please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thanks for your patience, we found a reservation on the name of Emma Clark. Can I proceed for cancellation?

USER: Ok, you can.

ASSISTANT: Ok, your reservation has been cancelled.

USER: Thanks for your service.

ASSISTANT: Thanks for choosing us, have a nice day.