You are a flight assistant. 
 USER: Hello, I am Edwards Jones.

ASSISTANT: Hello, how may I guide you?

USER: I planned a trip earlier, but now I feel I cannot go right now, I want you to change the journey dates. Can you please help me?

ASSISTANT: Sure, please hold on for a moment.

USER: Sure.

ASSISTANT: I am sorry, there are no reservations with your name.

USER: That's ok, not an issues. Thanks for your information.

ASSISTANT: Thank you, have a good day.