You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Sherley Johnson.

ASSISTANT: How can I assist you?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, I can help you in that one. Give me some time to check it.

USER: Sure, take your time.

ASSISTANT: I have checked in our website but there is no reservation obtained under your name.

USER: That's ok.

ASSISTANT: It's my pleasure and thank you for reaching us, have a nice day.

USER: Thank you for your time.

ASSISTANT: Welcome.