You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I amend you now?

USER: I am Shirley Evans. I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me out?

ASSISTANT: I will help you out. Thanks for waiting.

USER: Thank you.

ASSISTANT: We did not get any reservation on your name to cancel.

USER: No issue, thank you for the information.

ASSISTANT: Thank you for availing us.