You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you please cancel my reservation with name Susan Moore due to my health problem?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your service.