You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you today?

USER: I am not feeling well, so I would like to cancel my reservation. Can you help me?

ASSISTANT: I am happy to help you with that. Give me a  minute. May I know your name please?

USER: Please check with the name Andrew Taylor.

ASSISTANT: Sorry there is no reservation found under your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for reaching us. Have a great day.