You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please cancel my reservation, due to some health issues?

ASSISTANT: Sure, may I know your name?

USER: My name is Anthony Harris.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.