You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I want to cancel my reservation, can you please help me to cancel my ticket?

ASSISTANT: Sure, may I know your name?

USER: My name is Scott Anderson.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Ok, not an issue. Thank you for informing me.

ASSISTANT: Thank you.