You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Virginia Williams here.

ASSISTANT: How can I help you now?

USER: Due to high fever, i am unable to travel. Please can you help me in ticket cancelling?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry William, there is no reservation found on your name.

USER: It's ok. Anyways, thank you for your hep.

ASSISTANT: Thank you for approaching us, have a nice day.