You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: As my plan to attend a science fair event got postponed, I need you assistance in cancelling my reservation.

ASSISTANT: Sure, we are here to make customers happy. May I know your good name?

USER: I am Emma Turner.

ASSISTANT: Wait for a while.

USER: Ok.

ASSISTANT: Thank you for your valuable time. I have found a reservation with your name.

USER: Please cancel it.

ASSISTANT: Yes, done with cancelling.

USER: Thanks for your service.

ASSISTANT: Thank you for reaching us, have a cheerful day.