You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Nicole Moore. I need to cancel my recent ticket why because there are some financial issues, so I am unable to travel for the trip. Can you please help me?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok, take your time.

ASSISTANT: Nicole, there is no reservation found under your name.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.