You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Nicole Martin here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, please wait for a while.

USER: Ok, I will wait.

ASSISTANT: Nicole, we have found your reservation and we cancelled it successfully.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for approaching us.