You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What type of service that you need from our agency?

USER: I need a direct flight ticket to travel Seattle in the month of July. Can you please help me with my flight ticket booking from New York with my name Patrick Hernandez?

ASSISTANT: Sure, I can book the flight ticket for your journey.

USER: Thank you for reacting positively about my request.

ASSISTANT: I need your travel dates, can you please provide that one?

USER: Sure, my travel dates are 07/29 and 07/31.

ASSISTANT: Ok, may I know your source and destination location airport codes?

USER: Sure, my source and destination airport codes are JFK and SEA.

ASSISTANT: Please give me a moment to check the flight availability on your trip dates and I will get back to you.

USER: Sure, I will wait for your positive response.

ASSISTANT: I have found a flight 1020 in Delta airlines with a fare of 100, is it ok for you to book the ticket?

USER: If it is a direct flight please proceed with the booking.

ASSISTANT: There is no direct flight on your details, if you are ok with connecting flight. I can proceed with booking.

USER: No, do not proceed with my booking.

ASSISTANT: Sorry for the trouble, thank you for reaching us. Have a nice day.

USER: You are welcome.