You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Please cancel my recent reservation due to some health issues?

ASSISTANT: Sure, we are here to help you. May I know your name further process?

USER: Sure, I am Nicholas Robinson.

ASSISTANT: Ok, wait for some time I will check and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for approaching us.