You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Can you please help me to cancel my resent reservation?

ASSISTANT: How can I help you today? Sure, may I know your name?

USER: Sure, myself Amanda Phillips.

ASSISTANT: Sure, please wait for a minute. Sorry Amanda, I cannot find any reservation with your name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thanks for contacting us.