You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid  you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: I am Steven Jackson.

ASSISTANT: Ok, please give me a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, no problem. Thank you for your quick response.

ASSISTANT: Thank you for reaching us.