You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I am Emily Thompson, want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I will help you with that.

USER: Sure, take your time. Thanks.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: That's fine, thank you.

ASSISTANT: Thank you for reaching us.