You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Scott Carter, can you help me to book a flight ticket from CLT to ORD?

ASSISTANT: Sure, I am gleeful to help you out. Please provide me your trip dates.

USER: Ok, my travel dates are 04/11 and 04/13.

ASSISTANT: Sorry Scott, there is no flight with your travel dates.

USER: Ok, please book it for me. That's ok. Thank you for assisting me.

ASSISTANT: Thank you for reaching us.