You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my reservation, can you please help me with this?

ASSISTANT: Sure, we are perky to help you. May I know your name good name to proceed further?

USER: Nicole Hernandez here.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: It's ok, thank you.

ASSISTANT: Thank you for availing us.