You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation as my adventure trip got cancelled. Can you please help me with this?

ASSISTANT: Sure, we are here to help you. Can I have your name to proceed further?

USER: Sure, I am Kimberly Smith.

ASSISTANT: Ok, please a moment.

USER: Ok, I will wait.

ASSISTANT: Thank you for your time, we have found a reservation on your name and cancelled successfully.

USER: Ok, Thank you for your help.

ASSISTANT: Amount will refund to your registered bank account within 5 working days. Thank you for availing us.

USER: Ok, Thank you.