You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,. How can I aid you today?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Ok. We will help you. To check for the reservation I need your name .

USER: I am Patrick Wright.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found with your name Patrick Wright.

USER: Thank you.

ASSISTANT: Thank you for reaching us.