You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I address you today?

USER: I am planning to book a flight ticket to CLT from AUS, can you please help me out?

ASSISTANT: Sure, to book a ticket may I know your planned trip dates?

USER: Sure, my trip dates are Mar 06 and Mar 08.

ASSISTANT: Do you need any other requirements?

USER: Yes, I am looking for a flight with 1 connection.

ASSISTANT: Please share me your name.

USER: Ok, my name is Steven Collins.

ASSISTANT: We are pleasure to inform you that there is a flight found with an Southwest airline of flight 1016 in an economy class with lay by.

USER: Ok, please confirm my reservation.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you.

ASSISTANT: Thank you.