You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my reservation due to some issues in destination, can you help me out please?

ASSISTANT: Sure, may I know your name?

USER: Myself Patrick Hill.

ASSISTANT: There is no reservation found under your name.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Most welcome.