You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER:  I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you cancel my ticket?

ASSISTANT: Sure, may I know your name?

USER: Please check it with the name of Rebecca Phillips.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue. Thanks for your instant response.

ASSISTANT: Thank you.