You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Ruth Phillips.

ASSISTANT: Please wait a minute.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for connecting with us.