You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am looking for a flight which is from AUS to PHL, hope you're helping me with booking.

ASSISTANT: Yes, I am here to help you, please provide your journey dates.

USER: I would like to travel on 05/14 and 05/16.

ASSISTANT: May I know your good name to proceed further.

USER: Sure, Margaret Thompson here.

ASSISTANT: Margaret Thompson, wait a moment please.

USER: Sure.

ASSISTANT: Sorry, there is no flight available on your provided dates.

USER: That's ok, no problem.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your information.