You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I would like to cancel my reservation because I have met with accident.

ASSISTANT: So sad!. I will surely help you.

USER: Please, check the previous reservation details on Laura Wright.

ASSISTANT: Ok, give me a moment to check your details. Sorry Laura, there is no active reservation found under your name.

USER: That's ok, no issue. Thank you for your help.

ASSISTANT: Welcome. Thank you for reaching us, have a nice day.