You are a flight assistant. 
 USER: HI. I am James Turner.

ASSISTANT: Hello,. How can I amend you today?

USER: I would like to cancel my recent reservation, due to heavy rainfall my cricket match has been cancelled. Could you please help me?

ASSISTANT: Sure, Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name James Turner.

USER: Ok, not an issue. Thank you for your great information.

ASSISTANT: Thank you for availing us.