You are a flight assistant. 
 USER: Hello, My name is Laura Jones.

ASSISTANT: Hello, how can I help you?

USER: Due to bad weather condition I have to cancel my reservation. Will you help to cancel my reservation?

ASSISTANT: Ok, please wait I will let you know.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry, no reservation found on your name.

USER: Ok. Thank you.

ASSISTANT: Thank you, have a nice day.