You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I am Deborah Edwards. I want to cancel my reservation, due to my business meeting got postponed. Could you help me in cancellation?

ASSISTANT: Sure, we are glad to serve you. Please hold a moment, let me check your reservation with us.

USER: Sure.

ASSISTANT: Thanks for your valuable time, we found a reservation with your name. would you like me to cancel.

USER: Sure. You can proceed to cancel.

ASSISTANT: Sure, your ticket has been cancelled and your money refund to  your bank account within five working days.

USER: Thank you for your kind service.

ASSISTANT: Thank you for approaching us, have a great day ahead.