You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you now?

USER: I just want to cancel my reservation due to some health issues, will you help me in this?

ASSISTANT: Before that I need to know your good name please?

USER: Sure, my name is Anthony Lee.

ASSISTANT: Thanks for providing your name.Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time but unfortunately, there is no active reservation found on your name.

USER: No problem, thanks for your support.

ASSISTANT: Thanks for reaching us, have a happy day.