You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I'm Laura Thomas.

ASSISTANT: How may I assist you?

USER: Because of heavy cyclone at my location, our higher authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Laura, there is no reservation found under your name.

USER: That's ok, may be my friend has already cancelled that. Thank you for your time anyways.

ASSISTANT: Thank you for reaching us.