You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you today?

USER: Due to bad weather conditions, my cricket match got cancelled. Can you help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: Sure, my name is Shirley Martin.

ASSISTANT: There is no recent reservation found on your requested dates.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.