You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: Myself Daniel Thompson.

ASSISTANT: Please wait a minute.

USER: Sure, I will wait.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Thanks for your information.

ASSISTANT: Thank you for choosing us.