You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Can you please help me in cancelling my recent reservation? As my health is not in a good condition to do journeys.

ASSISTANT: Can you please provide me your name so, I can check with the details.

USER: Sure, my name is Betty Green.

ASSISTANT: Please wait a moment.

USER: Sure, I'll wait for your response.

ASSISTANT: Sorry to say that, there are no active reservations under your name.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for reaching us.