You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need you to cancel my recent flight ticket, please help me.

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: My name is James Parker.

ASSISTANT: Ok, please wait for a while.

USER: Sure, I will wait.

ASSISTANT: James Parker, there is no active reservation found under your name to do cancellation.

USER: That's ok. Thank you.

ASSISTANT: Thank you for choosing us.