You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to change my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure,w e are perky to help you.

USER: Thank you.

ASSISTANT: Can you share your good name with us?

USER: My name is Jessica Martinez.

ASSISTANT: There is no reservation found on your name in our database to change it.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you.