You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Myself Larry Scott. I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, please be on hold.

USER: Thank you for accepting my request, I will wait for your response.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.