You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Timothy Turner here.

ASSISTANT: Nice to meet you Timothy. How can I help you today?

USER: My husband and me are planning a cruise to Galapagos Islands. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my ticket?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: There is no previous reservation available in your name Timothy Turner.

USER: Oh! I think something went wrong due to server issue.

ASSISTANT: Thank you for contacting us.

USER: Anyway, thank you for the information.