You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Frank Thompson here. I was made a wrong reservation earlier in this week. So I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok, take your time.

ASSISTANT: Frank, I found your reservation and successfully cancelled the reservation.

USER: Thank you for helping me.

ASSISTANT: You are welcome. Thank you for reaching us.