You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Linda White, I need to cancel my reservation as my exams got cancelled. Can you please help me out?

ASSISTANT: Sure, I can help you with that. Please be on hold.

USER: Thank you for reacting positively. Sure, take your time.

ASSISTANT: Linda, I found your reservation and I have successfully cancelled it.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.