You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: Catherine Martin here. Can you please hold me a flight ticket from AUS to JFK?

ASSISTANT: Sure, I will help you. Please send your travelling dates.

USER: My trip dates are 11/14 - 11/16.

ASSISTANT: Do you have any preferences?

USER: I prefer a single connection.

ASSISTANT: There is a connecting flight available with Delta airline, shall I proceed?

USER: Please reserve.

ASSISTANT: Your booking is done with flight number 1001. Happy journey.

USER: Thank you.

ASSISTANT: You are welcome, have a nice day.