You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, may I know your name to check?

USER: My name is Jessica White.

ASSISTANT: Please wait for a minute to check your reservation details.

USER: Sure, I will wait for your information.

ASSISTANT: Thank you for waiting, no reservation found on your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us.