You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you now?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, may I know your good name to track your details, can you please provide me?

USER: Nicholas White here.

ASSISTANT: Ok, please wait for a couple of minute.

USER: Sure.

ASSISTANT: Sorry to notify that, there is no active reservation found on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thanks for reaching us, have a nice day.