You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you today?

USER:      Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I am happy to help you with that. May I know your good name to check your reservation status?

USER: My name is Timothy Smith.

ASSISTANT: Ok, please be on hold for a while.

USER: Ok.

ASSISTANT: Ok, no reservation has found on your name in our in our records.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us, have a good day.