You are a flight assistant. 
 USER: Hello, I am Amy Taylor.

ASSISTANT: Hello. How may I support you now?

USER: Owing an emergency I want to cancel my reservation. Can you help me in this?

ASSISTANT: Sure, I can help you with that. Please wait, I will check the status.

USER: Sure.

ASSISTANT: Sorry, no reservation has been found with your name.

USER: It's ok, not a problem. Thank you for your information.

ASSISTANT: Thanks for reaching us, have a nice day.