You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I render you at this moment?

USER: I am planning to book a flight ticket to ORD from CLT, can you please help me out?

ASSISTANT: May I know your travelling dates please?

USER: Sure, my trip dates are June 01 and June 03.

ASSISTANT: Sure, may I know your good name please?

USER: Sure, my name is Matthew Brown.

ASSISTANT: Do you need a lay by in between the journey?

USER: Yes, I am looking for a flight with 1 connection.

ASSISTANT: Do you have any other preferences?

USER: My return time must be in morning. I prefer economy class.

ASSISTANT: We found a Southwest Airlines with fare of 100 and a lay by in between the journey matches your schedule.

USER: Ok, please proceed.

ASSISTANT: Your ticket has been confirmed with flight number 1013.

USER: Thank you.

ASSISTANT: Thank you for reaching us.