You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my reservation as my exams got cancelled due to heavy rain in our city. Can you please help me out?

ASSISTANT: Sure, I will help you in cancelling the reservation.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, myself Frank Young.

ASSISTANT: Sorry, there are no reservations found under your name.

USER: It's ok, anyway thank you for the information.

ASSISTANT: Thank you for choosing us.