You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: Due to some urgent conference meeting, I am willing to cancel my reservation. Can you please help me for this?

ASSISTANT: Sure, I will help you in cancelling the ticket.May I know your name please?

USER: Myself Scott Adams.

ASSISTANT: Sorry there are no reservations found.

USER: Not an issue, anyhow thank you very much for your service.

ASSISTANT: Thank you for reaching us.