You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service today?

USER: Can you please help me to book a flight from AUS to MSP?

ASSISTANT: Sure, can you please let me know your specific dates of travel?

USER: My travel dates are Nov 4th and 6th.

ASSISTANT: Do you prefer any stopover in between journey?

USER: I prefer to fly in direct flight.

ASSISTANT: Do you have any more specifications?

USER: No.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any flights matching your credentials.

USER: No problem, thank you.

ASSISTANT: For documentation purpose may I know your name please?

USER: My name is Laura Jackson.

ASSISTANT: Ok, thank you for choosing us.