You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to my health issue so, can you please help in cancellation?

ASSISTANT: Sure, can I know your name?

USER: My name is Scott Miller.

ASSISTANT: Ok, please be hold on.

USER: Sure.

ASSISTANT: Sorry, no reservation found on given name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for reaching us.