You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: May I know your name to check the reservation?

USER: My name is Jerry Wright.

ASSISTANT: Ok, wait for a while. Sorry, no reservation found on your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us.