You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: I am Ashley Jones. Due to some emergency problem, I need to cancel my reservation. Can you please help me?

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: No reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for choosing us, have a nice day.