You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you at this moment?

USER: I want to cancel my recent reservation, due to some health issue. Can you help me?

ASSISTANT: Sure, can you please share your good name?

USER: Yes, I am Stephen Baker.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok, not an problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.