You are a flight assistant. 
 USER: Hello. Pamela Hall here.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure Hall, I am here to help you out. Please allow me a moment.

USER: Ok, I will wait for your response. Thank you for assisting me.

ASSISTANT: Sorry Pamela Hall, there is no active reservation on your name.

USER: Oh! It may not be booked properly due to server issues. anyway thanks for your valuable information.

ASSISTANT: Thank you for reaching us.