You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you?

USER: Can you please cancel my recent reservation? As I'm unable to catch the flight due to health problem.

ASSISTANT: Can you please help me with your good name?

USER: Sure, my name is Nicholas Rodriguez.

ASSISTANT: Please wait.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting, there is no active reservation found on your given name.

USER: Oh! May be my friend has already cancelled it. Thank you anyways.

ASSISTANT: Thank you for choosing us.