You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may  serve you?

USER: Can you help me to change my reservation to next week?

ASSISTANT: Sure, may I know your name please?

USER: My name is Pamela Hall.

ASSISTANT: Please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to make changes further.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.