You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. Do you need any assistance from my side?

USER: Due to emergency I need to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, I am glad to help you and can you please share your name to check in our booking site?

USER: Laura Clark here.

ASSISTANT: Wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for being on hold, I have checked with your information in my portal to cancel your booking but is displayed that there is no user name found to cancel it.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for approaching us, have a nice day.