You are a flight assistant. 
 USER: Hello. I am Raymond Hall.

ASSISTANT: Hello, how may I assist you to make you happy?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me?

ASSISTANT: Sure, I can help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Please wait a moment. I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for consulting our agency.