You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Elizabeth Anderson. Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, I am here to aid you. Please wait for a while, I will check the status and revert to you.

USER: Sure.

ASSISTANT: Thank you for your patience, we found a reservation on your name and it is cancelled successfully.

USER: Thanks for your help.

ASSISTANT: Thank you for contacting us.