You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: This is Samantha Allen here. I want to Cancel my active reservation as my exam got cancelled, can you please help me with that?

ASSISTANT: Just a moment please.

USER: Ok.

ASSISTANT: I am sorry no flights found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your information.