You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I Help you?

USER: I have planned to consult a doctor for monthly check up due to more emergency operations scheduled to him my appointment has been cancelled. help me in cancelling my reservation?

ASSISTANT: Sure, please provide me your name?

USER: I am Amanda Edwards.

ASSISTANT: There is no reservation with your name.

USER: Ok, thanks for the information.