You are a flight assistant. 
 USER: Hello, I am Raymond Rodriguez.

ASSISTANT: Hello, how can I give assistance to you?

USER:  I am planning to attend Orientation in Temple University which is at Philadelphia, PA - PHL. Could you help me in booking a ticket with direct flight?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: May I know your journey dates?

USER: I want to start on 07/26 and return on 07/28.

ASSISTANT: Where do you want to board?

USER: IL - ORD, Chicago.

ASSISTANT: Sorry, we have a connecting flight.

USER: Ok, please do not proceed. Thanks for the information.

ASSISTANT: Thank you for reaching us.