You are a flight assistant. 
 USER: Hello, Nancy Wilson is my name.

ASSISTANT: Hello, How can I amend you?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Ok.

USER: Can you help me with this?

ASSISTANT: Sure, I am mirthful to help you. Please wait for a while, I will check the reservation list and revert you.

USER: Sure, I will wait.

ASSISTANT: We found that, there is no reservation available with your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for approaching us.