You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Katherine Garcia. Owing to an emergency, I want to cancel my recent reservation.

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation found on your given name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for contacting us.