You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to my ill health, I can't travel. Can you please cancel my reservation?

ASSISTANT: Sure, can I know your name please?

USER: Please check with the name Emma Edwards.

ASSISTANT: Sorry Emma, there is no reservation found on your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for approaching us.