You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to assist you. Please wait for a while.

USER: Sure, take your time.

ASSISTANT: To proceed further, May I know your name?

USER: My reservation was done under the name Lisa Jackson.

ASSISTANT: Ok, please wait for a few minutes, I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Thank you for waiting, There was no reservation found on your good name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for opting us.