You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be there for you?

USER: Please cancel my recent reservation.

ASSISTANT: Sure, will you please let me know your name?

USER: My name is Thomas White.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for choosing us.