You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Emily Nelson, needed to cancel my recent reservation, as my foot ball match got cancelled due to bad weather. Please help me in cancelling?

ASSISTANT: Sure, I will help you. Please wait for a while. Sorry, there is no reservation found on your given name.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your service.