You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Amanda Jackson.

ASSISTANT: Ok.

USER: I want to cancel my recent reservation, due to ill health. Can you please help me?

ASSISTANT: Sure, we are here to help you. Please wait for a while.

USER: Sure, take your own time.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.