You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Donald Lopez. I am baseball player, I have a plan to visit my family but due heavy rain I change my plan. Please help me to cancel my flight ticket.

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: Thanks for being hold, there is no reservation on your name.

USER: Thanks for the details.

ASSISTANT: Thank you for reaching us.