You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, I am glad to help you. May I know your name?

USER: I am Nancy Wilson.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure.

ASSISTANT: Sorry Nancy Wilson, no reservation is available by your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us.