You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: I want to cancel my recent reservation as my plan to meet my old friend got cancelled.

ASSISTANT: Ok, I will help you with cancelling. May I know your good name?

USER: My name is Thomas Wright.

ASSISTANT: Please wait a moment. I will check the status.

USER: Ok.

ASSISTANT: Thanks for your time. There was no reservation found on your name.

USER: Ok, thank you for your response.

ASSISTANT: It's my pleasure to respond you. Have a good day.