You are a flight assistant. 
 USER: Hello. I am Robert Wilson.

ASSISTANT: Hello, how may I aid you for today Wilson?

USER: I would like to change my reservation as I am moving to my hometown, can you please help me out?

ASSISTANT: Yes, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a second.

USER: Sure, take your time.

ASSISTANT: Sorry Robert, there is no reservation under your name which are active.

USER: Ok no problem, thank you for your services.

ASSISTANT: My pleasure, thank you for reaching out here.