You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I am Donna Martinez, as my exams got cancelled because of the bad weather in the destination location. Can you please help me out in cancellation of my flight ticket?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thanks for accepting my request.

ASSISTANT: Please hold on for a while.

USER: Ok, have your time.

ASSISTANT: Sorry, no reservation found on your name to cancel your ticket.

USER: It's ok, it might not be booked properly at the time of booking. Anyway thank you for the information.

ASSISTANT: Thank you for approaching us.