You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you help me in booking from MSP to OAK, as there is a business meeting to attend?

ASSISTANT: Sure, we are glad to help you in booking. Please let me know your connection preference.

USER: I need a direct flight.

ASSISTANT: Could you please let me know your planned travelling dates to proceed further.

USER: June 22nd and 24th are my travelling dates.

ASSISTANT: Kindly share if you have any other comforts in between your journey.

USER: No.

ASSISTANT: May I know your name for documentation purpose?

USER: Gregory Turner.

ASSISTANT: Thank you for sharing your journey details, please wait a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: No issue. Thank you.

ASSISTANT: Thank you for approaching us.