You are a flight assistant. 
 USER: Hi, I am Paul Miller.

ASSISTANT: Hello, how may I aid you?

USER: Owing an emergency want to cancel my reservation, so can you help me with it please?

ASSISTANT: Sure, I will help you. Please give me a moment.

USER: Thank you, take your time.

ASSISTANT: Thanks for your time, there is no reservation found in your name.

USER:       That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.