You are a flight assistant. 
 USER: Hello, Thomas Edwards here.

ASSISTANT: Hello, how can I assist you?

USER: Is this flight ticket booking agency?

ASSISTANT: Yes, this is world's best agency.

USER: I planned to attend my nephew's first birthday party in EWR, can you help me to book the flight ticket from AUS?

ASSISTANT: Ok, may I know your trip dates?

USER: I would like to travel on 08/24 and return back on 08/26.

ASSISTANT: Here is a flight ticket with price 100 and 1025 flight number.

USER: Ok, please book it.

ASSISTANT: Ok, your ticket has been booked.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.