You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Myself Scott Brown.

ASSISTANT: How can I assist you?

USER: Owing an emergency, I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Yes, I found your reservation. It was cancelled successfully.

USER: Ok, thank you for the help in cancelling my ticket.

ASSISTANT: Welcome. Thank you for choosing us.