You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I address you?

USER: Owing to an emergency, I just want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: I have made my reservation on the name Shirley Scott.

ASSISTANT: Ok, wait a minute please.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry no reservation found with your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for choosing us, have a nice day.