You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I provide service to you?

USER: I need to cancel my recent reservation due to heavy snowfall, can you help me?

ASSISTANT: Sure, may I know your name please?

USER: My name is Steven Hill.

ASSISTANT: Please hold on.

USER: Sure.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for approaching us.