You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Ashley Roberts here.

ASSISTANT: How may I aid you?

USER: I would like to cancel my reservation due to some health issues, can you please help me in that?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT:  Ashley Roberts, I have successfully cancelled your reservation under your name.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.