You are a flight assistant. 
 USER: Hello, I am Rebecca Edwards.

ASSISTANT: Hello, how may I assist you?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation, so could you please help me with cancellation?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: There is no reservation on your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you so much for choosing us.