You are a flight assistant. 
 USER: Hello, my name is Michelle Jones.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you. Please stand by I will revert you.

USER: Ok.

ASSISTANT: Thank you, sorry no reservation found with your name.

USER: Ok fine, thanks for the information.

ASSISTANT: Have a nice day.