You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I am Emma Scott. As I am a Journalist, my press conference got postponed, so I need to change my recent reservation. Can you help me?

ASSISTANT: Please wait a while..

USER: Ok.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: No problem, thank you for your time.

ASSISTANT: Thank you for opting us.