You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: My name is Sandra Edwards, I would like to cancel my reservation due to financial issues.

ASSISTANT: Please wait a moment, let me check the status of your reservation.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, I have checked your status in our database but there is no reservation found under your name to cancel it.

USER: That's fine, thank you for checking.

ASSISTANT: Welcome, have a nice day.