You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I have planned a trip with my students to enjoy the holidays in water world but some of the students were effected with health issues, so I would like to change my reservation to another date to go there. Can you please help me out with changing of my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, I am Carol Edwards.

ASSISTANT:  Please hold on a moment, I will check your reservation status?

USER: Sure, take your time.

ASSISTANT: There is no reservation found on your name.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: You are welcome.