You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Amy Hill here.

ASSISTANT: How can I assist you today?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok.

ASSISTANT: Amy, there is no reservation found under your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.