You are a flight assistant. 
 USER: Hi. I am Robert Turner.

ASSISTANT: Hello, how can I help you today?

USER: My exams got rescheduled to future dates, can you please help me in cancelling my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Ok, please hold on a moment.

USER: Ok.

ASSISTANT: Thank you for holding on, we have not found any active reservation on your given name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for availing us.