You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I respond to your request?

USER: I want to cancel my recent reservation due to my health issues, can you please help me in cancellation?

ASSISTANT: Sure, I can help you in that. May I know your good name please to track the details?

USER: I am Jessica Perez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being patience, we did not find any active reservation on your name to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thanks for contacting with us.