You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: I am Sarah Scott.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for choosing us.