You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER: Please help me in cancelling my reservation as the football match that I have to participate got cancelled.

ASSISTANT: Sure, may I know your name?

USER: I am Alexander Adams.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for choosing us.