You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello, how may I aid you?

USER: As my holiday trip got cancelled due to bad weather, can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: Sure, my name is Ronald Williams.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thank you for your patience, we did not find any reservation on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.