You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please avail me a flight ticket from DTW to PHX?

ASSISTANT: Sure, let me know your travelling dates?

USER: My trip dates are 11/18 - 11/20.

ASSISTANT: Do you prefer direct flight or connecting flight?

USER: I need a single connecting flight.

ASSISTANT: Is there any other specifications?

USER: My return time should be in the evening.

ASSISTANT: May I know your good name?

USER: Cynthia Jones here.

ASSISTANT: We found a American airline with fare 100 and class is economy with flight number 1011. Shall I proceed with booking?

USER: Please reserve.

ASSISTANT: Your flight ticket has been confirmed.

USER: Thank you.

ASSISTANT: Thank you for reaching us.