You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Sure, I will check and I will revert back to you.

USER: Ok.

ASSISTANT: Before checking the records, It is necessary to know your registered name.

USER: Sure, I have reserved the ticket on the name of Dennis Johnson.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Make it fast I have some work.

ASSISTANT: Sure, I appreciate your patience. Sorry Dennis, here there is no reservation found under your name in our records.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us, have a great day.