You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, to cancel your reservation may I know your name?

USER: Sure, my name is Scott Thomas.

ASSISTANT: We found a reservation with your name. Your ticket has been cancelled.

USER: Thanks for your service.

ASSISTANT: Thank you for opting us, have a good day.