You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Kimberly Hall.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, I will wait for your information.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for reaching us.