You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Is there any help that you need?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am happy to help you and may I know your name for checking purpose?

USER: My reservation was done under the name Cynthia Hill.

ASSISTANT: Thank you for providing your information, I have checked with your name in our portal and it is shown that there is no reservation found in our list.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: You are most welcome and have a nice day.