You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Jessica Turner. I would like to cancel my existing reservation which has been booked earlier this week due to heavy rainfall.

ASSISTANT: Sure, please wait for a while, I will check your reservation status.

USER: Sure, please take your best time.

ASSISTANT: Thanks for waiting, there is no reservation found with your name in our records.

USER: Ok. Thank you for the information.

ASSISTANT: My pleasure.