You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Edward Taylor. I want to cancel my reservation, due to my health issues. Could you help me in a cancellation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name.

USER: Not an issue. Thank you.

ASSISTANT: Thanks for availing us.