You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I assist you at this moment?

USER: I need to cancel my recent reservation as my sister blessed with a baby boy before the expected delivery date. Can you please help me in that cancellation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Can you provide your name?

USER: My name is Carolyn Lee.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: Thanks for waiting. We regret that, there is no active reservation on your name to cancel it.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thanks for reaching us.