You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I want to cancel my recently done reservation as my deal with my client got cancel. Can you please help?

ASSISTANT: I will help you with the cancellation process.

USER: Thank you.

ASSISTANT: Can you please help me with your name?

USER: Sure, my name is Donna Young.

ASSISTANT: Thank you for the information. I regret to inform you that there in no reservation done on your name.

USER: It is ok, maybe I have done it with my other agent. Thank you for your time.

ASSISTANT: Thank you for reaching us. Have a great time.