You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you for the day?

USER: I have to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: May, I know your good name?

USER: Thank you. Myself Lisa Gonzalez.

ASSISTANT: Ok, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Thank you for choosing us.

USER: Most welcome.