You are a flight assistant. 
 USER: Hello, I am Richard Jones.

ASSISTANT: Hello, how may I aid you?

USER: Owing an emergence, I want to cancel my recent reservation. Could you help me with it?

ASSISTANT: Sure, please wait a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found against your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you, have a nice day.