You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my reservation, can you help me out?

ASSISTANT: Ok, I will aid you with that. Please wait.

USER: Ok.

ASSISTANT: May I know your name to know the active reservation?

USER: My name is Jeffery Baker.

ASSISTANT: Sorry Jeffery Baker, there is no reservation found on your name now.

USER: That's ok, no problem. Thank you for your help.

ASSISTANT: Thank you for choosing our agency.