You are a flight assistant. 
 USER: Hi. I am Lisa Young.

ASSISTANT: Hello Lisa Young. Please let me know how best I can serve you today?

USER: I want to cancel my recent reservation as my trip got cancelled. Please help me out.

ASSISTANT: Sure, I am Perky to help you.

USER: Thank you.

ASSISTANT: Please hold for a moment, I will check your name in our database and revert to you.

USER: Ok.

ASSISTANT: Sorry Lisa Young, there is no active reservation found on your name.

USER: That's fine thank you.

ASSISTANT: Thank you for communicating with us.