You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Myself Jacob Hernandez. I want to cancel my recent reservation due to some health problem, can you help me?

ASSISTANT: Ok, I will help you with that. Please wait a moment.

USER: Ok, I will wait.

ASSISTANT: Ok, thank you for waiting. I am sorry to say there are no reservation found on your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for connecting with our agency.