You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I have a reservation to attend a conference. But it has been completed in Skype. Can you please cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Emma Young is my name.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, sorry there is no reservation found on your name.

USER: Ok, no issue. Thanks for your response.

ASSISTANT: Thank you for reaching us, have a nice day.