You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My name is Robert Scott, I want to cancel my reservation due to health issues.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: We are happy to inform you that there is a reservation found on your name. Shall I proceed to cancellation?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you.