You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am George Lopez.

ASSISTANT: How can I be your helping hand today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, please wait for few minutes.

USER: Ok, take your time.

ASSISTANT: There is no recent reservation found on your requested name in our records.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for choosing us.