You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you at this moment?

USER:  Can you aid me to cancel my reservation due to an emergency?

ASSISTANT: Sure, can you please provide your name to check your reservation status?

USER: Jessica Perez here.

ASSISTANT: Wait a moment please.

USER: Ok.

ASSISTANT: Jessica Perez, there is no active reservation found under your name in our database.

USER: Thank you for the help.

ASSISTANT: Thank you for contacting us.