You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Jennifer King here.

ASSISTANT: How can I guide you today?

USER: I want to cancel my ticket due to heavy floods in my place.

ASSISTANT: Sure, I will help you to cancel.

USER: Sure.

ASSISTANT: Sorry, I didn't find any reservation on your name to cancel.

USER: No problem, thank you.

ASSISTANT: Thank you for approaching us.