You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Anthony Parker.

ASSISTANT: Can you mention, How can I help you today?

USER: My business trip at Washington got cancelled due to heavy rains, will you help me to cancel my reservation?

ASSISTANT: Sure, I can help you in that.

USER: Ok.

ASSISTANT: Please wait for a while, let me check your reservation status.

USER: Sure.

ASSISTANT: Sorry Anthony Parker, there is no active reservation on your name to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thanks for choosing us.