You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Ryan Jones here.

ASSISTANT: How may I guide you today?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you with that.

USER: Thanks.

ASSISTANT: I cancelled your ticket successfully under your name.

USER: Thanks for helping me.

ASSISTANT: Thank you for reaching us.