You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Can you aid me to cancel my reservation due to emergency?

ASSISTANT: Please let me know your name.

USER: Scott Campbell here.

ASSISTANT: Let me check status with your recent reservation.

USER: Ok.

ASSISTANT: Sorry, there is no reservation by your name.

USER: Thank you for the help.

ASSISTANT: Thank you.