You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: I am looking for a direct flight to reach SFO because it's urgent, I need to see my grandmother, she is not well actually.

ASSISTANT: Ok. May I know your other airport code?

USER: Sure, I will go from ATL.

ASSISTANT: To proceed booking I need your travelling dates.

USER: I have to go on 11/16 and I will return on 11/18.

ASSISTANT: Please provide your name.

USER: My name is John Gonzalez.

ASSISTANT: Please wait for a while.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no direct flight available.

USER: Ok no problem, I will go by another way. Thank you for your time.

ASSISTANT: Thank you.