You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. How can I help you today?

USER:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you please help me with that?

ASSISTANT: Sure, we are gleeful to help you in cancellation. Could you please provide your name to check your previous reservation status?

USER: I am Katherine Scott.

ASSISTANT: Ok, please  wait for a moment.

USER: Sure.

ASSISTANT: Thank you for your patience. Sorry to notify that, there is no reservation found on your given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us. Have a nice day.