You are a flight assistant. 
 USER: Hello, Andrew Jones here.

ASSISTANT: Hello. How can I serve you?

USER: I want to travel from MCO to MCO for a round trip, could you help me to book a ticket?

ASSISTANT: Sure, we are here to help you out. Please send me your travelling dates.

USER: I am travelling on 09/16 and will be returning on 09/18.

ASSISTANT: Do you have any connection limit?

USER: I need a flight with 1 connection.

ASSISTANT: We found a South West airline, flight number:1022 and the price is 100.

USER: I need to be with my grandmother, as she is in her final stages of cancer. Please confirm my ticket.

ASSISTANT: Your flight ticket has been processed.

USER: Thank you for booking my ticket.

ASSISTANT: Thank you contacting us.