You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my recent reservation due to demise of my uncle. Can you please help me with that?

ASSISTANT: Sure, we are here to help you.

USER: Thanks.

ASSISTANT: Kindly mention your name to proceed further?

USER: Edward Wilson is my name.

ASSISTANT: Ok, please wait a moment.

USER: OK.

ASSISTANT: Thank you for your time, unfortunately no reservation found on your name.

USER: Ok, no problem. Thanks for your time.

ASSISTANT: Thank you for availing us.