You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you now?

USER: Can you please change my existing reservation? Because I need to change my food court to other place.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: I am Mary Carter.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Ok, Thank you for the response.

ASSISTANT: Thank you for reaching us, we hope see you again.