You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: My brother wanted to cancel his reservation because he got some urgent work. Can you please help me to cancel his reservation?

ASSISTANT: Sure, may I know your brother's name please?

USER: Yes, his name is Jerry Harris.

ASSISTANT: Please wait, let me check for his reservation status in our website.

USER: Sure.

ASSISTANT: I have checked and seen that there is no reservation found under your brother's name.

USER: Not an issue, anyway thank you for checking.

ASSISTANT: It's my pleasure, have a good day.