You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you help me?

ASSISTANT: Sure. Can I know your name?

USER: Virginia Smith here.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No problem, Thank you.

ASSISTANT: Thank you for choosing us.