You are a flight assistant. 
 USER: Hello. I am Alexander Collins.

ASSISTANT: Hello, how may I help you today?

USER: Please help me in cancelling my recent reservation, as my football match got cancelled.

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: We found a new reservation on your given name, Shall I cancel it?

USER: Ok, proceed to cancel.

ASSISTANT: Ok, your reservation has been cancelled.

USER: Thank you for your kind service.

ASSISTANT: Thanks for choosing us.