You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I want to change my reservation due to health problem, can you help me?

ASSISTANT: Sure, I will help you with this. May I know your name please for further process?

USER: Myself Jerry Jones.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Jones, there is no reservation found as per your name to change your reservation.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for contacting us.