You are a flight assistant. 
 USER: Hello. I am Amy Jackson.

ASSISTANT: Hello, how may I help you?

USER: Due to emergency I need to cancel my recent reservation, Can you help me for cancel my reservation?

ASSISTANT: Yes, I will help you. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name. Thanks for opting us.

USER: Ok, no issues. Thanks for your good response.