You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Catherine Wilson here. I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, give me a minute.

USER: Ok.

ASSISTANT: On your request, I have successfully cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.