You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my reservation which is done recently due to some problems, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please share your good name?

USER: Sure, my name is Kathleen Moore.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, that's fine. Thank you for your service.

ASSISTANT: Thank you for approaching us, have a nice day.