You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: I am Carolyn Williams, can you help me to change my reservation to another destination?

ASSISTANT: Sure, I am here to help you with that. Please give me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry, we couldn't find any reservation on your name in our records.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for reaching us.