You are a flight assistant. 
 USER: Hello. I am Carolyn Thomas.

ASSISTANT: Hello, how may I support you today?

USER: I need to cancel my reservation as my match got cancelled due to heavy rains at my destination. Can you help me?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok fine, thanks for your response.

ASSISTANT: Thank you for opting us.