You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Amy Wright here.

ASSISTANT: How may I help you today?

USER: I would like to cancel my reservation due to health problem, can you help me with that?

ASSISTANT: Please wait on for a while.

USER: Sure, I will wait for your reply.

ASSISTANT: Sorry Amy Wright, there are no active reservations on your given name.

USER: Ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for choosing our service.