You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need your help in cancelling the ticket because my planned trip got cancelled. Can you please help me?

ASSISTANT: Sure, may I know your good name?

USER: My name is Susan White.

ASSISTANT: Please wait for a moment.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, no reservation was found with your good name.

USER: It's ok, not a problem. Thank you for checking the ticket status.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.