You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know your name?

USER: Scott Hall.

ASSISTANT: Please wait for a minute.

USER: Ok, take your time.

ASSISTANT: We found a reservation on your name, shall I proceed to cancel?

USER: Yes, proceed.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.