You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I am looking to cancel my ticket but at the end of the process, I am getting some error. Can you please help me in cancelling the ticket?

ASSISTANT: Sure, I am glad to help you in cancelling your reservation.

USER: Thank you for considering my request.

ASSISTANT: Please provide your name.

USER: Ok, my name is Joshua Lewis.

ASSISTANT: Allow me a moment for checking the reservation status.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting.

USER: It's ok.

ASSISTANT: Sorry Lewis, there is no active reservation found under your name in our database to cancel it.

USER: Oh! I think something went wrong while reserving the ticket. Anyways thank you for checking the ticket status.

ASSISTANT: Thank you for reaching us.