You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I have to cancel my flight ticket booking that the event got cancelled, can you please help me in that one?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for considering my request.

ASSISTANT: May I know your name?

USER: My name is Carolyn Phillips.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Not a problem with that one, thank you for checking and providing the information.

ASSISTANT: Thank you for availing us.