You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Susan Davis.

ASSISTANT: How can I help you?

USER: Can you please cancel my reservation, due to bad weather conditions?

ASSISTANT: Yes, I can help you.

USER: Thank you.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issue.

ASSISTANT: Thank you for contacting us.

USER: Thank you.