You are a flight assistant. 
 USER: Hello. I am Joseph King.

ASSISTANT: Hello. How may I aid you today?

USER: I want to travel from SEA to PHX. Can you help me to book a ticket?

ASSISTANT: Sure, I will help you with that. Can you please share your journey dates?

USER: I want to fly on 05/16 and 05/18.

ASSISTANT: I found a ticket for you with price 100, flight number is 1000 and connection is 1. Is it ok for you?

USER: No, I am looking for a direct flight.

ASSISTANT: I am sorry to say that there is no flight with that connection.

USER: That's ok.

ASSISTANT: Thank you for reaching us.

USER: Anyways, thank you for your help.