You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Michelle Wright.

ASSISTANT: Wright, how may I help you?

USER:  I want to cancel my ticket as I am sick.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure, make it fast.

ASSISTANT: Sorry, no reservation is found by your name.

USER: Not an issue, thank you for helping me.

ASSISTANT: Thank you for reaching us.