You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: I need to cancel my reservation as I am not able to make my trip. Can you help me about that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you for considering my request.

ASSISTANT: Please let me know your name to check the reservation list.

USER: Sure, my name is Nicole Evans.

ASSISTANT: Thank you for providing your name, please wait a moment.

USER: Sure, I will be waiting for your response.

ASSISTANT: Thank you for waiting, sorry to inform you that there is no reservation found by this name.

USER: Oh! It might not booked properly at the time of booking, anyways thank you for the information.

ASSISTANT: Thank you for availing us.