You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you today?

USER: Due to some health issues, I am not able to travel. Can you please assist me with cancellation?

ASSISTANT: Sure, I am here to help you.

USER: Thanks for considering my request.

ASSISTANT: May I know your name please?

USER: Sure, my name is Samantha White.

ASSISTANT: Ok, please allow me a few minutes.

USER: Sure.

ASSISTANT: Thanks for your time, we did not find any reservation on your name in our database.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for visiting us.