You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Scott Nelson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.