You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I would like you to cancel my flight reservation, can you please help me?

ASSISTANT: May I know your name to check with the status?

USER: Thank you. My name is Barbara Davis.

ASSISTANT: Sorry, there is no active reservation found under your name to cancel.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.