You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Jason Garcia.

ASSISTANT: What can I do for you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I am here to help you with that. Please wait for a minute.

USER: Thank you, take your time.

ASSISTANT: I have successfully cancelled your ticket.

USER: Thank you.

ASSISTANT: Thank you for reaching us.