You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: I am Pamela Wilson.

ASSISTANT: Give me a minute.

USER: Ok.

ASSISTANT: On your request, we have successfully cancelled your reservation.

USER: Thank you.

ASSISTANT: Thank you for opting us.