You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Earlier I made a reservation for a connecting flight but I want to change my reservation for a direct flight due to travel time of connecting flight is more.

ASSISTANT: Sure, we will help you.

USER: Thanks.

ASSISTANT: May I know on which name the ticket has been reserved?

USER: Sure, please check with the name of Amy Gonzalez.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for your time. Sorry to notify that, we couldn't find any reservation with your name.

USER: Ok, no problem at all. Thanks for the information.

ASSISTANT: Thank you for choosing us, have a great day.