You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination place. Can you please assist me with this?

ASSISTANT: Sure, may I know your good name?

USER: I am Brian Carter.

ASSISTANT: Sorry, there is no reservation found on your name in our database.

USER: Thanks for your kind response.

ASSISTANT: Thank you for connecting with us.