You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you for today?

USER: My name is Ruth Gonzalez. Due to a sudden meeting, my trip is cancelled. Could you help me in cancelling the reservation?

ASSISTANT: Sure, I can help you with that. Please hold on for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no ticket booked on your name.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you, have a good day.