You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: My name is Sharon Nelson. Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.

USER: Welcome.