You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I want to do some changes in my existing reservation. Can you help me for that?

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: May I know your name please?

USER: My name is Edward Mitchell.

ASSISTANT: Sorry, there is no reservation existing on your name.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome, have a nice day.