You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Debra Perez.

ASSISTANT: Perez, how can I help you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Ok, please wait for a moment.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry Debra, no reservation found under your name.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Most welcome, have a nice day.