You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: Jason Parker here. Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I will help you with this issue.

USER: Thank you.

ASSISTANT: Give me a moment please.

USER: Ok.

ASSISTANT: Jason Parker, there is no active reservation found under your name in our database to cancel it.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for contacting us.