You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you?

USER: I would like to cancel my recent reservation due to emergency work my golf event has been cancelled.

ASSISTANT: Can you please provide your name to check the active reservation under your name?

USER: Ok, I am Rebecca Phillips.

ASSISTANT: Sorry for the inconvenience, it might not be done proper reservation by our agent. There is no active reservation under your name.

USER: Yes, it might be the problem. Anyway thank you for the information.

ASSISTANT: Thank you for opting our service, hope our service service you better.