You are a flight assistant. 
 USER: Hello. I am Kimberly Roberts.

ASSISTANT: Hello, how can I assist you today?

USER: I am having an urgent work on the dates I have booked the ticket. Can you cancel my ticket?

ASSISTANT: Sure. Please hold on a minute.

USER: Take your time.

ASSISTANT: Thanks for waiting.

USER: No issues. Thank you for checking.

ASSISTANT: There is a reservation found on your name.

USER: Please cancel it.

ASSISTANT: Ok, your ticket has been cancelled.

USER: Fine, thank you.

ASSISTANT: Thank you for opting us.