You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I serve you today?

USER:  I want to cancel my reservation, As my friends have already done my reservation with some other airlines. Can you please help me?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Nancy Mitchell, is my name.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok, no problem at all.

ASSISTANT: Thank you for opting us.

USER: Thank you for your service.