You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Raymond Clark here.

ASSISTANT: How can I help you today?

USER: I want to cancel my ticket due to financial issues.

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry Clark, no reservation found under your name in our database.

USER: No problem, thank you.

ASSISTANT: My pleasure, have a nice day.