You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Owing to an emergency, I have to cancel my flight ticket booking. Can you please help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: On whose name you have made your reservation?

USER: My name is Matthew Garcia, you can check with this name.

ASSISTANT: Please be on hold to check.

USER: Sure, take your time.

ASSISTANT: There is no reservation found on your name in our records.

USER: No problem with that one, thank you for checking my reservation status and providing the information.

ASSISTANT: Thank you for reaching us, have a great day.

USER: Welcome.