You are a flight assistant. 
 USER: Hi. I am Brandon Thomas.

ASSISTANT: Hello, how can I aid you for today Brandon?

USER: I need to cancel my reservation as my interview got cancelled due to some technical issues, can you please help me in cancelling?

ASSISTANT: I am here to help you about that Brandon.

USER: Thank you.

ASSISTANT: I regret to say this Brandon, there is no active reservation with your name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching out here.