You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Catherine Brown.

ASSISTANT:  How can I aid you?

USER: I want to give a seminar at Phoenix on 05/31 and return on 06/02, can you help me in booking flight ticket from Orlando?

ASSISTANT: Sure, may I know your travel points?

USER:           Yes, my travelling points are FL-MCO and AZ-PHX.

ASSISTANT: Do you have any specifications?

USER: Yes, I need a connecting flight.

ASSISTANT: We found a connecting flight Delta with flight number 1004 and fare is 200.

USER: Please proceed with booking.

ASSISTANT: Your booking is confirmed.

USER: Thank you for the help .

ASSISTANT: Thank you for availing us.