You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to bad weather, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, may I know your name please?

USER: Kathleen Rodriguez here.

ASSISTANT: We found a reservation in your name and it has been cancelled as per your request.

USER: Thank you.

ASSISTANT: Thank you for reaching us.