You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Timothy Lopez here. I want to cancel my ticket due to inclement weather in my hometown.

ASSISTANT: Sure Lopez, I will help you with that. Please wait a moment to check your reservation status.

USER: Sure.

ASSISTANT: Congrats Timothy Lopez, your reservation has found and cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing us, have  a good day.