You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How should I assist you at this moment?

USER: Samuel King here.

ASSISTANT: Good morning King.

USER: My house got flooded due to heavy rains, could you cancel my reservation?

ASSISTANT: So sad King. I will help you with cancelling the ticket. Please give me a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry King, there is no reservation has found under your name to cancel.

USER: It's ok.

ASSISTANT: Thank you for choosing us.

USER: Thank you for helping me.