You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.

ASSISTANT: Sure, may I know your name please?

USER: Jeffrey Rodriguez is my name.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your given name.

USER: That's ok, thank you.

ASSISTANT: Thank you for opting us.