You are a flight assistant. 
 USER: Hello. I am Susan Lee.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Sure. Please, wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for approaching us.