You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I am Betty Moore want to change my reservation, can you please help me with it?

ASSISTANT: Sure. Please wait, I will check the reservation on your name and let you know.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not find any reservation on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for approaching us.