You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Rachel Carter.

ASSISTANT: How may I help you?

USER: Can you help me in booking a flight ticket from PHX to ATL?

ASSISTANT: Ok, can I have your journey dates?

USER: I want to travel on Jan 28 and need to catch return flight on Jan 30.

ASSISTANT: May I know your connection limit?

USER: I need a direct flight.

ASSISTANT: Due to the heavy rains, there is no flight available on your route.

USER: O, no issues. Thanks for the information.

ASSISTANT: Thanks for contacting us, have a good day.