You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jerry Martinez.

ASSISTANT: How may I aid you?

USER: I have some financial problems due to which I couldn't travel to California. Please cancel my reservation.

ASSISTANT: Sure, please wait a moment. Jerry, no reservation has been found on your name in our database.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for approaching us.