You are a flight assistant. 
 USER: Hello, I am Anna Robinson.

ASSISTANT: Hello, How can I support you?

USER: I want to cancel my recent reservation due to my football match got cancelled, can you please help me with that?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for reaching us.