You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my ticket due to sand storm in my place.

ASSISTANT: Sure, Let me know your name to check your reservation?

USER: Joseph Walker here.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing us.