You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I am Gregory Gonzalez.

ASSISTANT: Nice to meet you Gregory.

USER: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?

ASSISTANT: Yes, please I will help you with flight ticket cancellation.

USER: Thank you.

ASSISTANT: I have searched online but I could not find your flight reservation to cancel it.

USER: Ok no issues, thank you for your services.

ASSISTANT: Thank you.