You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Brenda Young.

ASSISTANT: Brenda Young. How may I aid you?

USER:      Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, let me check with the data base by your name. Please give me a moment.

USER:  Ok.

ASSISTANT: I regret to inform that there is no reservation by the name Brenda Young.

USER: No issues, thank you for the response.

ASSISTANT: Thank you approaching us.