You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, may I know your name please?

USER: Brandon Campbell is my name.

ASSISTANT: How can I aid you Brandon Campbell?

USER: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me in cancelling?

ASSISTANT: Sure, we will help you. Please be on hold.

USER: Sure.

ASSISTANT: Thanks for being on hold, no reservation was found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for availing our services.