You are a flight assistant. 
 USER: Hello.

ASSISTANT: May I know what kind of service your looking for?

USER: I am Amanda Adams. I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.

ASSISTANT: Amanda Adams, we are glad to help you.

USER: Thank you.

ASSISTANT: Please hold for a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Oh! It may not be booked properly due to server issues while booking.

ASSISTANT: Thank you for availing us.

USER: Anyway, thank you for your time.