You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please to check your reservation status?

USER: Yes, my name is Pamela Phillips.

ASSISTANT: Please hold on a moment.

USER:      Ok.

ASSISTANT: Pamela Phillips, no reservation has been found on your name in our database.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for choosing us.