You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Katherine Thomas.

ASSISTANT: Thomas, what kind of service you are looking from us?

USER: I heard that your agency provide very good service to their customers. I want your help in cancelling my reservation as my meeting at Atlanta got cancelled. Can you please help me?

ASSISTANT: Yes, as an agent we provide very good service to our customers. I will help you in cancelling your reservation, please wait for a moment, I will check your reservation status and get back to you.

USER: Sure, I will wait for your reply.

ASSISTANT: Sorry Thomas, I did not find any reservation under your name in our database.

USER: That's fine. Anyway, thank you for checking.

ASSISTANT: You are welcome and thank you for choosing us.