You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with your concern. May I know your name please?

USER: My reservation was done under the name Anna Thompson.

ASSISTANT: Please hold on a moment.

USER: Sure, take your time.

ASSISTANT: Anna Thompson, no reservation has been found on your name in our database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for choosing us.