You are a flight assistant. 
 USER: Hello, I am Betty Garcia.

ASSISTANT: Hello. What can I do to make your experience better with this?

USER: I need to cancel my reservation as my examinations got cancelled. Can you help me with it?

ASSISTANT: Sure, I will help you with this. Please wait a moment I will check the reservation status.

USER: Sure.

ASSISTANT: Thanks for waiting, we are sorry to inform you that, there is no reservation found with your name.

USER: That's ok, thank you.

ASSISTANT: Thanks for opting us.