You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Yes, can you tell me your name for checking?

USER: Sure, my name is Scott Walker.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: No issues, thank you for your time.

ASSISTANT: Thank you for reaching us.