You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am trying to cancel my reservation which is booked in the last week but I am not getting the details due to server problem. Can you please help me in cancelling the ticket?

ASSISTANT: Sure, please wait for a moment.

USER: Ok, take your time.

ASSISTANT: May I know your good name please?

USER: My name is Ryan Moore.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: It's ok, not a problem with that. Thank you for searching the ticket status.

ASSISTANT: You are welcome.