You are a flight assistant. 
 USER: Hello, Donna Evans here.

ASSISTANT: Hello Evans, how may I aid you?

USER: Actually my Hockey competition is postponed, so I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Ok, can you please wait for a moment.

USER: Sure.

ASSISTANT: Sorry Donna, there is no reservation found on your name.

USER: That's ok. Thank you for your time.

ASSISTANT: You are welcome.