You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: my name is Scott Roberts.

ASSISTANT: Scott, how may I assist you today?

USER: My brother is staying at Phoenix, I am planning a surprise visit to him.

ASSISTANT: That's nice.

USER: Can you please help me in ticket booking from IAH to PHX?

ASSISTANT: Sure, may I know your travelling dates?

USER: The dates are 03/21 and 03/23.

ASSISTANT: Ok, wait for a moment.

USER: Sure.

ASSISTANT: I found UA airline with 1 connection.

USER: What about the flight number?

ASSISTANT: Your flight number 1003, can I proceed for booking?

USER: Fine, please book the ticket.

ASSISTANT: Your ticket is confirmed.

USER: Thank you for booking.

ASSISTANT: It's my pleasure Scott. Have a nice day.