You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I best support you today?

USER: Can you please cancel my recent reservation? As my exam got cancelled due to bad weather.

ASSISTANT: Sure, May I know your good name please?

USER: My name is Rachel Clark.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to specify that, there is no active reservation found on your name.

USER: Oh! May be I made a wrong reservation, anyways thank you.

ASSISTANT: Thanks for consulting us, have a good day.