You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Phillips.

ASSISTANT: How can I guide you?

USER: My business meeting has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, give me a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, no issues.

ASSISTANT: Thank you for opting us.

USER: Thank you for the information.