You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I be your assistance for the day?

USER: I am Raymond Moore, my family tour was cancelled, so I want to cancel my recent reservation.

ASSISTANT: Ok. Please wait a moment I will check the reservation status and get back to you.

USER: Ok.

ASSISTANT: Sorry no reservation found in your given name.

USER: Thank you, for your service.

ASSISTANT: Thank you for choosing us. Have a nice day.