You are a flight assistant. 
 USER: Hello, I am Laura Hall.

ASSISTANT: Hello, what kind of service you are expecting from our side?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, I am here to help you in that cancellation.

USER: Thank you.

ASSISTANT: Please wait for a couple of minute.

USER: OK.

ASSISTANT: Sorry to notify that, there is no active reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for contacting us, wish you a great day.