You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Nicole Hernandez here. I would like to travel from CLT to OAK, can you help me ?

ASSISTANT: May I know your dates?

USER: My travelling dates are from 10/20 till 10/22.

ASSISTANT: Ok, I got a flight with airline Frontier.

USER: I am comfortable with 1 connection.

ASSISTANT: Sorry, no flight for you.

USER: That's ok. Thank you for your help.

ASSISTANT: Thank you for reaching us.