You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, I am here to help you for this. May I know your name please?

USER: Pamela Hall is my name.

ASSISTANT: Just a moment, let me check your reservation status in our records.

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found under your name.

USER: Ok, thanks for your help.

ASSISTANT: Thank you very much for approaching our agency.