You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I made a reservation earlier this week to give a presentation but due to weather conditions I need to cancel it. Could you please help me out with cancelling my ticket?

ASSISTANT: Sure, let me know your good name please to cancel your reservation?

USER: My name is Carolyn Davis.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel your reservation.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for approaching us.