You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be there for you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure. May I know your name to check the reservation list?

USER: My name is Anthony Collins.

ASSISTANT: Ok, please wait. There is no reservation found by this name in our data base.

USER: That's ok, no issues. Thank you for the information.