You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, can I know your name?

USER: Sure, my name is Jacob Mitchell.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for reaching us.