You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Benjamin Adams.

ASSISTANT: How can I guide you today?

USER: Please cancel my resent reservation due to my health issue.

ASSISTANT: Sure, We are here to help you.

USER: Thank you.

ASSISTANT: Please give me a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for your time, there is no active reservation found on your name.

USER: Ok, No issues. Thank you.

ASSISTANT: Thank you for approaching us.