You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I best assist your today?

USER: Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?

ASSISTANT: Sure, we are happy to help you.

USER: Thanks for that.

ASSISTANT: Please mention your good name.

USER: My name is Susan Evans.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Anyway, thanks for the information.

ASSISTANT: Thank you for communicating with us.