You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Can you please cancel my active reservation as my meeting was cancelled?

ASSISTANT: Sure, I'll help you with this.

USER: Thank you.

ASSISTANT:  I need some basic information to check your ticket details, can you please tell me your full name?

USER: Edward Lopez.

ASSISTANT: Ok, please wait a moment I'll check the reservation status?

USER: Ok, I will wait.

ASSISTANT: I am very sorry to inform you that there is no reservation found under your name in our database.

USER: Ok, no problem.

ASSISTANT: Thank you for approaching us.

USER: Thank you.