You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,.

USER: I am Mary Gonzalez.

ASSISTANT: How may I assist you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for being on hold, there is no reservation found in your name.

USER: It's ok, not an issue. Thanks for your response.

ASSISTANT: Thank you for opting us, have a good day.