You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Richard Moore, want to cancel my reservation. Will you please help me?

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: There is no reservation found on this name, do you want to make a new booking from us?

USER: No, thank you.

ASSISTANT: It. It's my pleasure.