You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation due to sudden health issues, can you please help me out with that?

ASSISTANT: Sure, may I know your name to proceed further?

USER: Thank you for taking my request into consideration, I have reserved my ticket on the name of George Lopez.

ASSISTANT: Please wait.

USER: Sure, take your time.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Oh! I think it might be cancelled by my cousin. Anyway, thank you for the information.

ASSISTANT: Thank you for contacting us.