You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I am Ronald Turner.

ASSISTANT: Nice to meet you Ronald Turner.

USER: I want to cancel my recent reservation, due to exams. Can you please cancel my ticket?

ASSISTANT: Ok, please wait for a while I will revert you back with status of your reservation.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: That's fine, thank you for your help.

ASSISTANT: Welcome, have a nice day.