You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my flight ticket which I did recently on the name Nicole Adams. Can you help?

ASSISTANT: Sure, I am here to help you. Can you please tell me your good name to check your ticket status?

USER: Ok, please take your own time, I will wait for your response. I have mention above.

ASSISTANT: Ok, sorry.

USER: That's ok, please check if the cancellation is possible.

ASSISTANT: I have not found any reservation with your name in our database to cancel the ticket.

USER: That's so sad to know, may be the reservation is not booked correctly.

ASSISTANT: Yes, I think that is the reason.

USER: Thank you for the information.

ASSISTANT: Ok, do you need any other help from our side?

USER: No, nothing for today. Thank you for asking.

ASSISTANT: Ok, thank you for reaching us. Have a nice day.