You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my recent reservation, can you help me in that?

ASSISTANT: Sure, I am glad to solve your concern in cancelling the flight ticket. May I know your name to check the reservation status on your name in our database?

USER: Sure, myself Joseph Scott.

ASSISTANT: Joseph Scott, please allow me a moment.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Joseph Scott, I can't help you in canceling the flight ticket because I didn't find any active reservation on your name in our reservation list.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.