You are a flight assistant. 
 USER: Hi. I am Timothy Hall.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I need to cancel my reservation. Can you please help me in that?

ASSISTANT: Sure, please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for opting us.