You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I am Ashley Hall, due to some technical issues the event that I have to participate got cancelled. Could you please help me in cancelling my reservation?

ASSISTANT: Sure, may I know your good name to check in our reservation list.

USER:  I have already mentioned.

ASSISTANT: Thank you for your name, there is no reservation found on your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for availing with us.