You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How may I serve you?

USER:  I have a bank problem at my home town but the problem is solved, so I need to cancel my reservation. Can you help me out?

ASSISTANT: Sure. May I have your good name please?

USER: I am Dennis Young.

ASSISTANT: Please wait for a while, let me check and get back to you.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: Not a problem anymore.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your service without delay.