You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Myself Catherine Wright. I want to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: Ok, I am glad to aid you with that cancellation of your reservation.

USER: Thank you.

ASSISTANT: Thank you for waiting, I am sorry, there are no reservation been found on your name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank your for connecting with our agency.