You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Melissa Edwards.

ASSISTANT: How may I help you?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time. Sorry, we did not find any reservation in your name.

USER: Ok, no issues.

ASSISTANT: Thank you for availing us.

USER: Thanks for the help.