You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me in changing my recent reservation, as my exam is postponed?

ASSISTANT: Sure, may I know your name?

USER: I am Charles Jones.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thanks for reaching us.