You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Can you please cancel my reservation, due to an emergency?

ASSISTANT: Sure, may I know your good name?

USER: My name is Emily Jackson.

ASSISTANT: Ok, please wait for a minute.

USER: Sure.

ASSISTANT: We found a reservation on your name, shall I cancel it?

USER: Ok, proceed with the cancellation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you for cancelling my reservation.

ASSISTANT: Thank you for reaching us.