You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to an emergency, I want to change my reservation. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: Jeffrey Scott here.

ASSISTANT: Please give me a minute. There is no reservation available on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thanks for availing us.