You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER:  I am Edward Hernandez want to cancel my reservation due to heavy snow storm.

ASSISTANT: Ok. Give me a minute, let me check the reservation.

USER: Ok.

ASSISTANT: Thank you for waiting. Sorry, there is no reservation found on your name.

USER: Thank you for your response.

ASSISTANT: Thank you for reaching us.