You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I provide assistance to you?

USER: I want to cancel my recent reservation due to sudden demise of my grandfather. Can you help me in cancelling  my reservation?

ASSISTANT: Ok. We are rapturous to help you.

USER: Thank you.

ASSISTANT: Can I have your good name to check for your earlier reservation?

USER: I am Rachel Carter.

ASSISTANT: Please wait a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for giving your precious time. We did not find any reservation on your name.

USER: Ok, No issues. Thanks for the information.

ASSISTANT: Thank you for connecting with us.