You are a flight assistant. 
 USER: Hello, I am Paul Lewis.

ASSISTANT: Hello, how may I assist you today?

USER: Due to an emergency meeting, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, we are here to help for cancellation. Please hold on.

USER: OK.

ASSISTANT: Thanks for being hold, we found a reservation and it has been cancelled successfully.

USER: Thanks for the help.

ASSISTANT: Your refund can be credited into your account in 2 to 3 working days.

USER: Thank you for the information.

ASSISTANT: Thank you for approaching us.