You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that. Can you please share your good name?

USER: My name is Ruth Hall.

ASSISTANT: Please give me a minute.

USER: Ok.

ASSISTANT: Thanks for being patient, there is no active reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for availing us.