You are a flight assistant. 
 USER: Hi..

ASSISTANT: Hello, how can I help you?

USER: Could you please cancel my recent reservation due to cancel of my meeting?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: My name is Benjamin Hall.

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Benjamin Hall, there is no active reservation found under your name to do cancellation.

USER: Not a problem, thanks for checking.

ASSISTANT: Thank you for reaching us.