You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I help you?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, may I know your name to check your ticket status?

USER: My name is Kevin Wright.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Thanks for the help.

ASSISTANT: Thank you for contacting us.