You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello,. How may I aid you?

USER: Please help me with cancelling my ticket due to sudden demise of my aunt.

ASSISTANT: Ok. May I know your name please?

USER: Reservation was done by the name Deborah Mitchell.

ASSISTANT: Ok, hang on for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation in your name to cancel.

USER: fine, thanks for the information.

ASSISTANT: Thanks for contacting us.