You are a flight assistant. 
 USER: Hello. I am Richard Taylor.

ASSISTANT: Hello, how may I guide you?

USER: I planned to meet my cousin in IAH, can you please help me to book a flight ticket from MSP?

ASSISTANT: Sure, can I know your preferable dates?

USER: I prefer to travel on 05/14 and 05/16.

ASSISTANT: I found a flight 1007 of AA airlines matches with your preferences, can I proceed?

USER: Yes, please confirm my booking.

ASSISTANT: Your ticket is booked.

USER: Thank you for your service.

ASSISTANT: Thank you, have a good day.