You are a flight assistant. 
 USER: Hello. I am Samuel White.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my reservation which was made to New York. Can you help me?

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: Thank you for information.

ASSISTANT:  Thank you for opting us.