You are a flight assistant. 
 USER: Hello, I am Patrick Nelson.

ASSISTANT: Hello, how can I provide assistance to you?

USER: Please help me to cancel my reservation, which is reserved on my name. As there is heavy snowfall at my destination.

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please give me a moment.

USER: Ok, take your own time.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Oh! I think it does not reserved properly. Anyway, thanks for your assistance.

ASSISTANT: Thanks for your kind approach.