You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve your best today?

USER: I want to cancel my reservation, can you please help me to cancel it?

ASSISTANT: Sure, please share me your good name.

USER: My name is Carol Anderson.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your good name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.