You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: My name is Raymond Miller. Due to bad weather conditions, I would like to cancel my trip for now. Could you help me cancelling the ticket?

ASSISTANT: Sure Raymond, Hold on for a moment.

USER: Ok.

ASSISTANT: Your ticket is cancelled. Thank you, have a good day.

USER: Thank you for your help.