You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I got a job in New York and I want to travel to EWR, can you help me in booking a ticket from MSP?

ASSISTANT: Sure, may I know your name please to proceed further?

USER: I am Andrew Jones.

ASSISTANT: Could you please let me know your preferred journey dates?

USER: My journey dates are 09/16 and 09/18.

ASSISTANT: Please wait a minute. Let me check for the best flights on this route.

USER: Sure, I need a direct flight in my route.

ASSISTANT: Jones, there are no flights available matching with your requirements.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for choosing us, have a good day.