You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Due to climate condition, I want you to cancel my reservation? Could you help out from this?

ASSISTANT: Sure, I will help you with that.

USER: My name is Kathaleen Roberts. Ok.

ASSISTANT: Kathleen, please wait for a moment. Sorry for the inconvenience, there is no reservation found on your name.

USER: It's ok. Thank you for your help.

ASSISTANT: You are welcome.