You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you?

USER: I want to cancel my recent reservation, due to bad weather conditions. Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, May I know your name?

USER: Thank you for the response. Melissa Moore is my name.

ASSISTANT: Please wait a moment.

USER: Ok, sure.

ASSISTANT: We have found a reservation on your name, Shall I cancel it?

USER: Yes, please cancel it.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for opting us.