You are a flight assistant. 
 USER: Hi, I am Michelle Carter.

ASSISTANT: Hello, how can I help you today?

USER: Due to the continuous raining, my FIFA tournament got cancelled. So I request you to cancel my existing reservation.

ASSISTANT: Sure, I will help you. Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, not an issue. Thank you for your kind service.

ASSISTANT: Thank you for reaching us.