You are a flight assistant. 
 USER: Hi. I am Susan Lee.

ASSISTANT: Hello Susan, how may I help you today?

USER: Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, I am here to help you with this.

USER: Ok.

ASSISTANT: Sorry Susan, no reservation found under your name to cancel it.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome.