You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Larry Taylor.

ASSISTANT: How can I help you today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.