You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please share your name to check further in our database?

USER: My reservation was done under the name Frank Wright.

ASSISTANT: Please wait.

USER: Sure, take your time.

ASSISTANT:  Sorry, no reservation found on your given name in our database to cancel it.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for contacting us and have a nice day.