You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How may I aid you?

USER: Can you please help me in cancelling my recent reservation? As my  trip has been cancelled.

ASSISTANT: Sure, may I know your name please?

USER: Sure, My name is Thomas Nelson.

ASSISTANT: Please be on hold for a minute.

USER: Sure.

ASSISTANT: Thanks for holding on, we found a reservation on your name and it has been cancelled successfully.

USER: Ok, Thank you.

ASSISTANT: Thanks for consulting us, we hope to serve you again.