You are a flight assistant. 
 USER: Hello, I am Scott Clark.

ASSISTANT: Hello, how may I address you now?

USER: Can you please hold me a flight ticket on 08/18 to Austin?

ASSISTANT: Sure, I will.

USER: Thank you.

ASSISTANT: What are your airport codes?

USER: My airport codes are from NY- LGA to TX - AUS.

ASSISTANT: Help me with your return date.

USER: My return date is on 08/20.

ASSISTANT: Do you have any connection limit?

USER: I need a halt.

ASSISTANT: Sorry, we found a direct flight with your data.

USER: Do not proceed to book.

ASSISTANT: Thank you for picking us.

USER: Thank you for your information.