You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I oblige you today?

USER:   Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, can I know your good name?

USER: Yes, my name is Pamela Mitchell.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you.