You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I abet you?

USER: I would like to cancel my ticket due to heavy snow fall at our place.

ASSISTANT: Ok. May I know your name?

USER: I am Samantha Carter.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, Thanks for the response.

ASSISTANT: Thank you for opting us.