You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am George Robinson, can you please help me to cancel my reservation as my exams got cancelled?

ASSISTANT: Ok, please wait.

USER: Sure, I will wait.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Not an issue with that, anyways thank you for the information.

ASSISTANT: Most welcome.