You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: As my plan to visit my grand parents house got cancelled due to my holidays got cancelled.

ASSISTANT: Sure, I will help you in cancelling your reservation.

USER: Can you please help in cancellation?

ASSISTANT: Sure, May I know your name?

USER: I am Nicole Phillips.

ASSISTANT: Sorry to inform that there is no reservation on your name.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for approaching us.