You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Myself Emily Lopez. Can you please change my recent reservation which I did yesterday?

ASSISTANT: Sure, please give me a minute to check your details.

USER: Ok, take your own time.

ASSISTANT: No reservation found on your name.

USER: That's ok, not a problem. Thank you for the information.

ASSISTANT: Sorry for inconvenience. Thank you for choosing us.