You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello.

USER: I am Virginia Harris.

ASSISTANT: What type of help do you need from our agency?

USER: Can you please cancel my reservation, due to cancel my trip with friends?

ASSISTANT: Sure, I am here to help you. Can you please give me a minute?

USER: Sure.

ASSISTANT: Sorry to inform you, when I have checked your name in the confirmation list. I haven't found any active reservation with your name to cancel.

USER: Ok, no issue. Thank you.

ASSISTANT: You are most welcome. Thank you for choosing our agency.