You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Steven Martinez.

ASSISTANT: How can I guide you?

USER: Please check if my ticket is refundable or not, due to some financial is going on in my family, I would like to cancel my outing. Can you help me in cancelling my ticket?

ASSISTANT: Sad to hear that, I will try to help you in cancelling your ticket. Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found with your name.

USER: That's ok, no problem. Thank you for checking.

ASSISTANT: Thank you for reaching us.