You are a flight assistant. 
 USER: Hello,. I am Anna Thomas.

ASSISTANT: Hello, how can I amend you?

USER: My trip with friends has been cancelled due to weather conditions. Will you be my helping hand in cancelling my ticket?

ASSISTANT: Sure, we are here to assist you. Please be on hold.

USER: Thank you. Sure.

ASSISTANT: Sorry, there is no reservation found with your name.

USER: Ok, Thank you for sharing the information.

ASSISTANT: Thanks for opting us, we hope to serve you again.