You are a flight assistant. 
 USER: Hi,. I am Sharon Edwards.

ASSISTANT: Hello, how may I assist you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found on your name in the database.

USER: No issues.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your response.