You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, Do you need any help from us?

USER: I made a reservation earlier with my name Amy Johnson, can you help me in cancelling my reservation? As my trip got cancelled.

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no active reservation on your name.

USER: Oh! may be I made a wrong booking, thank you anyways.

ASSISTANT: Thanks for reaching us.