You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How can I assist you today?

USER: I am Nancy Carter. Can you please cancel my reservation, due to bad weather conditions?

ASSISTANT: Sure, will you please give me a moment?

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: Ok. no issue. Thank you.

ASSISTANT: Welcome, have a great day.