You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I serve you the best today?

USER: Owing to an emergency I want to cancel my recent reservation, can you help me out?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Please provide your name to check your reservation status?

USER: Sure, I am Jacob Adams.

ASSISTANT: Thanks for the details, please wait.

USER: Ok.

ASSISTANT: Sorry for the inconvenience, there is no active reservation found on your name to cancel it.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thanks for approaching us.