You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Susan Perez.

ASSISTANT: How can I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in New York, can you help me?

ASSISTANT: Sure, give me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.