You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Carolyn Thomas.

ASSISTANT: How can I render you today?

USER: Can you help me in cancel my reservation as my exams got cancelled?

ASSISTANT: Sure, I can help you with that. Please wait for a while.

USER: Thank you for considering my request. Sure, I will wait for your response.

ASSISTANT: Carolyn Thomas, there is no reservation found under your name to do cancellation.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for choosing us, have a great day.