You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: May I know your name please?

USER: Kimberly Scott here.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: That's ok, thank you for your help.

ASSISTANT: Welcome.