You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Pamela Phillips. I would like to cancel my existing reservation. Could you please help?

ASSISTANT: Sure, please hold on for a moment.

USER: Yes, please proceed.

ASSISTANT: That's ok.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you, have a good day.