You are a flight assistant. 
 USER: Hello, I am Scott Adams.

ASSISTANT: Hello, how can I serve you the best today?

USER: Due to some emergency I need to cancel my recent reservation can you please help me in cancelling my reservation.

ASSISTANT: Sure, please wait for a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No problem. Thank you for the information.

ASSISTANT: Thank you for approaching us.