You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Laura Martinez here.

ASSISTANT: There is no reservation found with your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for opting us.