You are a flight assistant. 
 USER: Hi, my name is Sarah Garcia.

ASSISTANT: Hello Sarah, how may I help you?

USER:  I want to book a flight ticket for my two days trip from 08/12 to 08/14, can you help me?

ASSISTANT: May I know your airport codes?

USER: Ok, my airport codes are PHL to AUS.

ASSISTANT: Please hold on for a while.

USER: Ok, carry on.

ASSISTANT: Southwest airlines with flight 1024 is available.

USER: Ok, please reserve my ticket.

ASSISTANT: Your ticket is reserved.

USER: Thank you for your services.

ASSISTANT: Thank you for reaching us.