You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: Jason Gonzalez here, I need to cancel my reservation as I have fallen sick last night and I am unable to travel. Can you please help me with cancelling my ticket?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Wait for some time I will check the reservations on your name and get back to you.

USER: Sure, I will be waiting for your response.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's fine, thanks for your assistance.

ASSISTANT: Thanks for approaching us.