You are a flight assistant. 
 USER: Hello, my name is Ryan Turner.

ASSISTANT: Hello, Ryan Turner. How can I serve you today?

USER: I have some personal matters that need fixing, so I need to cancel my recent reseravtaion.

ASSISTANT: Sure. Wait for a moment.

USER: Ok, I will wait.

ASSISTANT: Thanks for waiting. Unfortunately, we could not find any reservation with your name. Thank you for reaching us.

USER: No issues. thank you.