You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I render you at this moment?

USER: I need to cancel my ticket due to my health issue, can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: I am Nicole Young.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's ok. Thank you.

ASSISTANT: Thank you for reaching us.