You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I aid you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Let me know your name to check your reservation?

USER: My name is Benjamin Jackson.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.