You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am James Harris. Due to sudden work, I need to change my reservation. Can you please help me with it?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.