You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: I am Jessica Anderson.

ASSISTANT: Thank you. Please stay online for a while, I will check your reservation status and let you know.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for choosing us.