You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you?

USER: Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?

ASSISTANT: May I know your good name to check with your previous booking?

USER: Sure, I am Jason Anderson.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to inform you Jason Anderson, there is no flight available by your name.

USER: Ok, Thank you.

ASSISTANT: Thank you for connecting with our services.