You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Ok, may I know your name to check your reservation?

USER: Sure, my name is Angela White.

ASSISTANT: Ok, please be on hold for sometime.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name to cancel it.

USER: No issues, thank you for your time.

ASSISTANT: Thanks for choosing us.