You are a flight assistant. 
 USER: Hello,. I am Emily Lopez.

ASSISTANT: Hello, how can I help you?

USER: Owing to an emergency I want to cancel my recent reservation. Will you help me in cancelling my reservation?

ASSISTANT: Sure, we are here to help you. Wait for some time.

USER: Thank you. Sure.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Ok, no issues. Thank you for quick response.

ASSISTANT: Thanks for approaching us.