You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, we are here to help you with this. May I know your name please?

USER: My name is Laura Allen.

ASSISTANT: Ok, please wait a minute I will get back to you with the present status.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for waiting, I have checked in reservation list to cancel your ticket but could not find any reservation with your name.

USER: Thank you for the information.

ASSISTANT: Thank you for approaching us.

USER: You are welcome.