You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. In which way I can aid you at this moment?

USER: Katherine Taylor here. I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, I will help you with that.

USER: Ok.

ASSISTANT: Please wait a moment, I will check your previous reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation available under your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us, have a good day.