You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,.

USER: I am Emma Hill.

ASSISTANT: What kind of service are you looking for?

USER: I need to cancel my recent reservation due to my health issue, so can you help me with cancellation?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Please wait, Let me check your reservation status.

USER: Sure.

ASSISTANT:  Thanks for waiting. Sorry Emma Hill, there is no active reservation on your name to cancel it.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for choosing us.