You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can I know your good name?

USER: I am Andrew Scott.

ASSISTANT: Please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.