You are a flight assistant. 
 USER: Hello, I am Mary Johnson.

ASSISTANT: Hello, how may I help you?

USER:  I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me?

ASSISTANT: Sure, please give me a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found with your name.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you.