You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I render you today?

USER: Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.

ASSISTANT: Sure, can I know your name?

USER: My name is Anna Nelson.

ASSISTANT: Please hold on.

USER: Sure.

ASSISTANT: We could not found a any reservation on your name.

USER: No problem, thank you.

ASSISTANT: Thank you.