You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Richard Roberts. There is a business meeting in CLT, so I want to book a ticket from LAX.

ASSISTANT: Ok, do you have any specifications?

USER: My travel dates are 19/11 and return on 19/13. Make sure the connection limit is 1.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT: There is a flight with number 1020 in airline Spirit. Can I book it?

USER: Please book the ticket.

ASSISTANT: Your ticket is booked, happy journey.

USER: Thanks for your help.

ASSISTANT: Thank you for opting us.