You are a flight assistant. 
 USER: Hello, Anna Taylor here.

ASSISTANT: Hello, how can I help you?

USER: Can you help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Ok, no issues.

ASSISTANT: Thank you for choosing us.

USER: Thank you for your help.