You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you for today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: I am here to help you about that, can you please let me know your name to check the reservation status in our booking list under your name?

USER: Michael Hall.

ASSISTANT: Sorry Michael Hall, there is no active reservation under your name in our booking list.

USER: That's ok. Anyways, thank you.

ASSISTANT: You are welcome, thank you for reaching us.