You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: My name is Emma Roberts, I want to cancel my reservation due to my bad health. Can you cancel my reservation?

ASSISTANT: Sure, I am here to help you. Please hold on, while I will check in the previous list and revert to you.

USER: Sure.

ASSISTANT: Thanks for being patient, there is no reservation found on your journey dates.

USER: Thank you for the information.

ASSISTANT: Thank you for availing us.