You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Please cancel my active reservation.

ASSISTANT:  Sure, I'm always here to help you. Can you please provide your good name?

USER: Anthony Parker.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thank you.