You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to bad weather conditions at Seattle, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is Timothy Lopez.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for opting us.