You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I aid you today?

USER: I made a reservation earlier, but now I want to cancel it. Due to the budget problem for our trip. Can you help me with cancellation?

ASSISTANT: Sure, we are here to help you.

USER:  Thank you.

ASSISTANT: Can I have your name to proceed?

USER: Sure, Scott Allen is my name.

ASSISTANT: Ok, please wait a minute.

USER: Ok, make it quick.

ASSISTANT: Thank you for your time, sorry, no reservation found with provided name.

USER: That's ok, thanks for your kind information.

ASSISTANT: Thank you for connecting with us.