You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I am Betty Wilson.

ASSISTANT: Yes Wilson.

USER: Can you help me in cancelling my reservation?

ASSISTANT: Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.

USER: Ok.

ASSISTANT: Wilson, there is no any active reservation with your name in my database.

USER: That's ok. Thank you.

ASSISTANT: Thank you for reaching us.