You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Sure, we are here to help you. May I know your name please?

USER: Thank you, I am Virginia Scott.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.