You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Raymond Johnson. I have an urgent meeting at Los Angeles, so could you please avail me a direct flight from Phoenix?

ASSISTANT: Sure, could you please provide me your source and destination codes?

USER: Yes, I will depart from PHX and land at LAX.

ASSISTANT: Please share me your planned travel dates.

USER: I want to fly out on 04/16 and return back on 04/18.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, no flights were found with your given details.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.