You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Due to bad weather, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, we are here to help you. Will you please provide your name?

USER: Joseph Garcia here.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: No problem. Thanks for the quick reply.

ASSISTANT: Thank you.