You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you today?

USER: I am Virginia Carter. Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?

ASSISTANT: Ok, I will help you. Please wait for a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Ok, Thank you.