You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I would like to cancel my recent reservation because my business meeting has been cancelled. Can you help me?

ASSISTANT: Sure, I am here to help you, wait for a moment please to check your reservation status. May I know your name please.

USER: Sure, my name is Kimberly Harris.

ASSISTANT: Sorry Harris, in my database I did not found any reservation with your name.

USER: It's fine, not an issue.

ASSISTANT: Anything else to help you.

USER: No, thank you for checking.

ASSISTANT: My pleasure, have a good day.

USER: Most welcome.