You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how best I can aid you at present?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Sure, I am here to help you with cancellation. Can I have your good name please?

USER: Thank you and please check the reservation status on Raymond Brown.

ASSISTANT: Thanks for providing your name, please wait for a while.

USER: My pleasure.

ASSISTANT: Sorry to inform you that, there was no reservation found on your name to cancel it.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for availing our service.