You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you?

USER: Christine Jones here, due to an emergency I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, kindly mention your good name.

USER: I already mentioned above.

ASSISTANT: Ok. Please wait a minute.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for availing us.