You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to flight booking agency.

USER: I am Amy Roberts.

ASSISTANT: How may I help you today?

USER: I need a flight ticket from AUS to CLT to give  a seminar to give a speech, can you please help me in that one?

ASSISTANT: Amy Roberts, may I know your travelling dates for this journey please?

USER: Thank you and my dates are 05/31 and back on 06/02.

ASSISTANT: Flight-1028 is available for you with 1 connection at the price of 100 by UA airlines, can I book it for you?

USER: Yes, please proceed with flight ticket booking.

ASSISTANT: Your booking is done, thank you for connecting with us.

USER: Thank you for your help in my flight ticket booking.

ASSISTANT: Have a safe journey.

USER: Welcome.