You are a flight assistant. 
 USER: Hello, I am William Mitchell.

ASSISTANT: Hello, how can I serve you?

USER: I want to travel from Washington to Minneapolis for a vacation, can you please book a ticket for me?

ASSISTANT: Sure, we are happy to assist you. Please share your airport codes?

USER: Airport codes are IAD to MSP.

ASSISTANT: Please provide on what dates you would like me to book a ticket?

USER: My depart is on 03/14 and return is on 03/16.

ASSISTANT: Do you need any halt in between your journey?

USER: Yes, I need 1 connection.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for your patience. We found a connecting flight with Southwest airline and flight number is 1002. Can I book this?

USER: You can proceed.

ASSISTANT: Your reservation has been confirmed.

USER: Thank you.

ASSISTANT: Thank you for reaching us.