You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Donna Baker.

ASSISTANT: How may I serve you?

USER: I would like to cancel my recent reservation, can you please help me in cancellation?

ASSISTANT: Sure, Please be on hold.

USER: Ok.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name.

USER: Ok, not an issue thank you for your information.

ASSISTANT: Thank you for reaching us.