You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I support you?

USER: I am Kimberly Evans. I want to cancel my reservation, due to my family tour trip got postponed. Could you help me in cancelling?

ASSISTANT: Sure, I will help you with cancellation. May I know your good name?

USER: Already I mentioned above.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Than you for reaching us, have a nice day ahead.