You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: As my manager did not approve my leave, I would like to change my recent reservation. Can you aid me with this?

ASSISTANT: Sure, I will help you. Please provide the name on which ticket has been booked previously.

USER: The ticket has been booked on the name of Emma Anderson.

ASSISTANT: Sorry, there is no active reservation found in our database on your given name.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome, have a nice day.