You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you from our agency?

USER: I want to cancel my recent reservation which is booked in the last week because I am unable to travel. Can you please help me to cancel the ticket?

ASSISTANT: I am here to help you for cancelling the ticket, can I confirm your name to check  the reservation in our database?

USER: Thank you for accepting my request. My name is Stephanie Evans.

ASSISTANT: Sorry to say, there are no reservations found on your name.

USER: It's ok, not an issue with that. Anyways thank you for checking my ticket status.

ASSISTANT: Thank you for reaching our agency.

USER: You are welcome.