You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please assist me with cancelling my recent reservation? I need to attend a office meeting on the same day of my trip.

ASSISTANT: Sure, may I know your name please?

USER: Thank you for your positive response, my name is Kathleen Scott.

ASSISTANT: Please be on hold.

USER: Ok, I will be waiting for your response.

ASSISTANT: Thank you for your time, we found a reservation in your name and it has been cancelled as per your request.

USER: That's great to know, thank you for helping me out with cancelling my reservation.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.