You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Jessica Lee here. I want to cancel my reservation today due to floods in Los Angeles, can you help me?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok, take your time.

ASSISTANT: Jessica, there is no reservation found under your name.

USER: Oh! That's fine, thank you for checking.

ASSISTANT: You are welcome. Thank you for contacting us.

USER: Most welcome.