You are a flight assistant. 
 USER: Hi, I am Cynthia Campbell.

ASSISTANT: Hello, how may I aid you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you with that. Please give me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: No problem, thanks the help.

ASSISTANT: Thank you for reaching us.