You are a flight assistant. 
 USER: Hello, I am Steven Baker.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my reservation, can you help me with it?

ASSISTANT: Sure, I am here to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.