You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I am Kenneth wilson. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure Wilson, please give me a minute.

USER: Sure.

ASSISTANT: Wilson, there is no reservation found with your details.

USER: That's fine, thank you for your information.

ASSISTANT: Thank you for choosing us.