You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my reservation as I am unable to travel due to some issues, so aid me in cancellation.

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Jeffrey Scott.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name.

USER: No issues, thanks for your assistance.

ASSISTANT: Thank you for choosing us.