You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation as my plan to meet my girlfriend got postpone due to my health issues. Can you please help me with this?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I made a reservation by this name Jason Wright.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.