You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of assistance are you looking for?

USER: Can you please help me with my flight ticket cancellation process?

ASSISTANT: Sure, may I know your name?

USER: Thank you and my name is Patricia Johnson.

ASSISTANT: Ok, please wait for a minute.

USER: Sure, I can wait.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: I think it is not booked properly while I was booking, thank you for checking my reservation status.

ASSISTANT: Thank you for reaching us.

USER: Welcome.