You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, do you need any help from us?

USER: I want to change my existing reservation, due to some health issue. Can you please help me out?

ASSISTANT: Sure, could I have your name please?

USER: Sure, my name is Virginia Scott.

ASSISTANT: Ok, please allow me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation with your name in our portal to make changes.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome, have a great day.