You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, can I know your name?

USER: I am Kimberly Rodriguez.

ASSISTANT: Ok, please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Thanks.

ASSISTANT: Thank you for reaching us.