You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I lend a hand to?

USER: Can you please cancel my reservation, due to an emergency?

ASSISTANT: Sure, I am here to help you for this. Let me check your reservation status in our database.

USER: Please check the reservation status with the name of  Anthony  Collins.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry for inconvenience, no reservation is found with your criteria.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you very much for contacting our agency.