You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to do some modifications with my existing reservation, can you please help me?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: The name on the ticket is Raymond Moore.

ASSISTANT: Please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.

USER: That's ok, not an issue. Thank you for checking.

ASSISTANT: Thank you for reaching us.