You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am trying to cancel my previous ticket which is booked in the last week but I am not getting the confirmation. Can you please help me to cancel the ticket?

ASSISTANT: Sure, will you please mention your name for checking the reservation?

USER: Thank you. My name is Carol Miller.

ASSISTANT: Please give me a moment.

USER: Ok, take your own time.

ASSISTANT: Thanks for waiting, there is no reservation found under your name.

USER: It's ok, thank you for checking the ticket status.

ASSISTANT: Welcome, have a great day.