You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: My name is Jerry Edwards. Owing to emergency, I need to cancel my recent reservation. Please help me with that.

ASSISTANT: Sure, we will help with that.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: No problem, thanks for your information.

ASSISTANT: Thank you.