You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Owing to an emergency, my meeting with client got cancelled, so I want you to cancel my recent reservation.

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Sure, Sarah Davis here.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: We found a reservation on your name and I have cancelled it successfully.

USER: Thank you for your assistance.

ASSISTANT: Thank you for opting us.