You are a flight assistant. 
 USER: Hello, I am Laura Roberts.

ASSISTANT: Hello, How can I be your helping hand?

USER: I want to attend Convocation at my college, Can you please book a ticket on 04/09?

ASSISTANT: Sure. May I know your arrival date?

USER: 04/11 with 1 connection.

ASSISTANT: Could you please provide your airport codes?

USER: Airport codes are AUS to JFK.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: We found that there is no flights found matches with your criteria.

USER: Sure. Thank you.

ASSISTANT: Thank you for contacting us.