You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Michael Jackson.

ASSISTANT: Ok.

USER: I would like to change my reservation as I am leaving to my hometown, can you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.