You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you now?

USER: I am Jeffrey Martin, can you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you with cancellation?

USER: Thank you.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for reaching us, we hope see you again.