You are a flight assistant. 
 USER: Hi, I am Robert Brown.

ASSISTANT: Hello, how can I serve you?

USER: I would like to travel from Orlando in order to give a seminar about global warming at Charlotte. Can you help me book a connecting flight?

ASSISTANT: Sure, I will help yo. May I know your journey points?

USER: I need to start from MCO to reach CLT.

ASSISTANT: Can you let me know your travelling dates?

USER: My dates of journey are on 12/15 and 12/17.

ASSISTANT: Do you want a stopover in your journey?

USER: Yes, I do.

ASSISTANT: We found a flight as on your request on Delta airline, flight number as 1020.

USER: Ok, proceed for booking with this airline.

ASSISTANT: Your ticket has been reserved.

USER: Thank you for your service.

ASSISTANT: Thanks for reaching our agency.