You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Due to bad weather, So I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, can I know your name for checking purpose?

USER: Kimberly Hill here.

ASSISTANT: Please allow me a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: You are welcome and thank you for approaching us.