You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jerry Adams.

ASSISTANT: How may I help you?

USER: I would like to cancel my reservation, could you help me out?

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: I found your reservation and I had cancelled your reservation.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.