You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. May I know, how can I render you today?

USER: I need to cancel my recent reservation as my leaves are not approved by my manager due to sudden meeting.

ASSISTANT: Ok.

USER: Could be help me out in cancelling my reservation?

ASSISTANT: Sure, I will be your helping hand in cancelling a ticket.

USER: Thank you.

ASSISTANT: To proceed next, I need your name to check with the reservation list.

USER: Reservation is done with my name Carolyn Garcia.

ASSISTANT: Please hold on,  I will let you know.

USER: Sure.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: I am glad to say, we found your name in the database. Shall I proceed to cancel?

USER: Please, proceed with my cancellation.

ASSISTANT: Ok, Your reservation is cancelled.

USER: Thank you for your best service.

ASSISTANT: Thanks for opting us, Have a great day.