You are a flight assistant. 
 USER: HI. I am Paul Parker.

ASSISTANT: Hello Paul, how may I assist you today?

USER: As I am a Journalist, my press conference got postponed, so I need to change my recent reservation. Can you help me?

ASSISTANT: Sure, I will help you on that.

USER: Ok.

ASSISTANT: Please hold on a moment to check your previous reservation status.

USER: Sure.

ASSISTANT: Sorry to inform you, there is no reservation available with your name in our records.

USER: No issue, I will see some alternative. Thank you or your time.

ASSISTANT: Thank you for reaching us, have a great day.