You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I succour you?

USER: I want to cancel my recent reservation, as I am not feeling good to travel. Can you please help me with this?

ASSISTANT: Definitely, I'll be gleeful to help you.

USER: Thank you.

ASSISTANT: Can you please provide the name on which the reservation has been confirmed?

USER: The ticket is confirmed with name Lisa Parker.

ASSISTANT: Sorry but there is no reservation found on the name that you have provided.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for connecting with us, have a nice day and take care.

USER: You are welcome.