You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emma Baker. I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?

ASSISTANT: Sure. Give a minute.

USER: Ok.

ASSISTANT: Thanks for being patience. No reservation found on your name.

USER: Ok, no issues. Thank you for your service.

ASSISTANT: Thank you for availing us.