You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I am Kimberly Johnson, I want to cancel my ticket has my plan for vacation at Washington is cancelled. Can you help me with that?

ASSISTANT: Sure, we are here to help you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, unfortunately no reservation found with your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for approaching us.