You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help you are looking from my side?

USER: I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my reservation?

ASSISTANT: I will try my best to cancel your reservation. Could you please provide your name to check the existing reservations under your name?

USER: Thank you for that one and my name is Amanda Clark.

ASSISTANT: I regret to say this Clark, there is no existing reservation under your name to cancel.

USER: Ok, I think it is not booked properly when I have reserved. Thank you for your information.

ASSISTANT: Most welcome, thank you for reaching out here.

USER: Welcome.