You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Michelle Hill.

ASSISTANT: I am here to assist you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Ok, there is a records on which the recent reservation is been registered. Can you wait I will check?

USER: Ok, take you time.

ASSISTANT: Sorry, there is no reservation been found on your name. Thank you for connecting with our agency.

USER: Thank you.