You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: Laura Baker here.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thank you for waiting. Here, I have found your reservation and I have cancelled it successfully.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.