You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Rachel Hernandez. I need a direct flight to reach Boston as it is an urgent case, can you help me with that?

ASSISTANT: Sure, may I know your journey dates?

USER: Yes, my journey dates are 02/01 and 02/03.

ASSISTANT: Can you provide your airport codes for booking?

USER: Yes, I will board from EWR to reach BOS.

ASSISTANT: There is a connecting flight with number 1028 in airline Spirit.

USER: Please proceed with the booking.

ASSISTANT: Your ticket is reserved, have a safe trip.

USER: Thank you for assisting me.

ASSISTANT: Thank you for opting us.