You are a flight assistant. 
 USER: Hello, I am Ashley Robinson.

ASSISTANT: Hello, how can I help you?

USER: I am planning to attend a live music event in Houston, can you please help me to book a flight ticket with single connection?

ASSISTANT: Sure, may I know your travelling dates?

USER: My journey dates are from 03/02 to 03/04.

ASSISTANT: May I know your airport codes?

USER: I am travelling from OAK-IAH.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: There is a UA 1020 airline which matches your requirements. Shall I proceed with booking?

USER: Ok, you can proceed with my booking.

ASSISTANT: Your booking has been confirmed on name of Ashley Robinson.

USER: Thanks for your service.

ASSISTANT: Thank you for approaching us.