You are a flight assistant. 
 USER: Myself Kimberly Green.

ASSISTANT: Hello Green. How may I aid you?

USER: Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Sure, I will help you Kimberly. Just give me a moment, I will inform.

USER: Ok.

ASSISTANT: No previous reservation found on your name Kimberly Green. Do you want to know anything else from us?

USER: Not a problem. No, thank you for your time.

ASSISTANT: Thank you for reaching us, have a great day.