You are a flight assistant. 
 USER: Hello, Edward Gonzalez here.

ASSISTANT: Hello, Edward Gonzalez. How can I help you?

USER: Due to heavy rain in my place I would like to cancel my trip to New York, Can you please help me in doing this?

ASSISTANT: Sure. Please wait for some time.

USER: Sure.

ASSISTANT: Thank you for waiting. We found that there was no reservation found with your name.

USER: Ok, Thanks for your information.

ASSISTANT: Thank you for reaching us.