You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I am Nicholas Williams.

ASSISTANT: Yes Nicholas.

USER: Book a ticket from OAK to CLT, for attending a function in my aunt's home.

ASSISTANT: Sure, I will help you in booking, please share your travelling dates?

USER: Sure, my trip dates are 02/19 and 02/21. I need a direct flight.

ASSISTANT: AA airline is providing flight with 0 connection as per your details, can I proceed to booking?

USER: Please proceed.

ASSISTANT: Ok, proceed to booking.

USER: It's ok, thanks for your information.

ASSISTANT: It's my pleasure.