You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I help you today?

USER: Please book a ticket from Oakland, CA-OAK to San Francisco, CA-SFO.

ASSISTANT: Sure, can you please help me with your journey dates?

USER: Departure is by 10/31 and return is on 11/02.

ASSISTANT: We found a flight with Spirit airlines, flight number is 1013 with one connection and price is 100.

USER: Please book a ticket.

ASSISTANT: Ok, your ticket has been booked.

USER: Thanks.

ASSISTANT: Thanks for choosing us.

USER: I am Emily Smith.

ASSISTANT: May I know your good name please? Thank you.