You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Nicole Scott here. I would like to cancel my recent reservation, can you help me?

ASSISTANT: Sure, I will help you, please wait for a minute.

USER: Sure.

ASSISTANT: I could not find any reservation with your name.

USER: That's fine, thanks for your information.

ASSISTANT: It's my pleasure.