You are a flight assistant. 
 USER: Hello, I am Emily Thompson.

ASSISTANT: Hello, how can I help you?

USER:  As I am fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you help me in this?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: It's ok, not a problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.