You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: Janet Baker here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Janet Baker, there is no active reservation found under your name to do cancellation.

USER: Ok, not an issue. Thank you for the information.

ASSISTANT: Thank you for choosing us.