You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Michael Taylor.

ASSISTANT: What can I do for you?

USER: Due to sudden demise of my grandmother, I want to cancel my reservation. Can you help me?

ASSISTANT: Taylor, I am willing to help you for this. Let me check your reservation status in our records.

USER: Sure.

ASSISTANT: Taylor sorry to inform, no reservation is found with your criteria.

USER: Ok, thank you for informing me.

ASSISTANT: You are welcome, taylor for utilizing our agency.