You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I guide you for today?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: May I know your name?

USER: I am Eric Williams.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Thanks.

ASSISTANT: Thank you for contacting us, have a nice day.