You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Yes, can you tell me your name?

USER: My name is Sarah Hall.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for contacting us.