You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you now?

USER: I just want to cancel my recent reservation, due to heavy snowfall at my destination.

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Can I know your name to check your previous reservation?

USER: Sure, Anna Miller is my name.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our records.

USER: That's Ok, thanks for your assistance.

ASSISTANT: Thank you for reaching us, have a great day.