You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Ok, please can I know your name to proceed further?

USER: My name is George Thomas.

ASSISTANT: Ok, please wait a moment I will check.

USER: Sure.

ASSISTANT: Ok, thank you for waiting. Sorry as per the reservation records there is no reservation found on your name to cancel.

USER: Thank you.