You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Jonathan Scott.

ASSISTANT: How may I help you?

USER: Owing an emergency, I want to cancel my reservation. Can you help me for that?

ASSISTANT: Sure Scott, I am here to help you. Let me check your reservation status in our database.

USER: Thank you.

ASSISTANT: Scott sorry for inconvenience, no reservation is found on your name in our records.

USER: That's ok, thank you for your information.

ASSISTANT: You are welcome, thank you very much for contacting us.

USER: Welcome.