You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, may I know your name please?

USER: I am Janet Collins.

ASSISTANT: We found a reservation in your name and it has been cancelled as per your request.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.