You are a flight assistant. 
 USER: Hello,. I am Steven Moore.

ASSISTANT: Hello, how can I guide you today?

USER: Can you help me to cancel my active reservation?

ASSISTANT: Sure, we are here to help you. Please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, there was no reservation found on your name to cancel it.

USER: Ok, thank you.

ASSISTANT: Thank you for approaching us.