You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your good name?

USER: Sure, my name is Sandra Allen.

ASSISTANT: How can I help you?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy. So can you please help me to cancel my recent reservation?

ASSISTANT: Sure, we are here to help you for cancellation. Please, hold on for a minute, I will check with the reservation status on your name and revert to you.

USER: Sure, I will hold on.

ASSISTANT: Thanks for being on hold. There was a reservation found on your name. As on your request your ticket has been cancelled.

USER: Thanks for your help and positive response.

ASSISTANT: Thank you for availing us. Have a good day.