You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Samantha Phillips here.

ASSISTANT: How can I assist you at this moment?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I will help you with this. Please give me a moment to check your reservation status.

USER: Thank you, take your time.

ASSISTANT: Samantha Phillips, there is no active reservation found with your provided details in our database.

USER: Oh! I think ticket was cancelled my cousin. Anyway, thank you for the information.

ASSISTANT: Thank you for utilising our service.

USER: Welcome.