You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will help you with that. May I know your good name to proceed further?

USER: Sure, my name is Jonathan Turner.

ASSISTANT: Please give me a minute.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for availing us.

USER: You are welcome.