You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: I want to cancel my recent reservation due to ongoing tornado at my destination place. Can you please help me with this?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: My name is Virginia Clark.

ASSISTANT: Please wait for a moment.

USER: OK.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you.