You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: I need to cancel my reservation which I did recently on the name Kenneth Lee?

ASSISTANT: I am glad to help you about that.

USER: Ok, thank you.

ASSISTANT: Sorry Lee, there are no active reservations under your name to cancel.

USER: That's ok, thank you for connecting with me and for the information.

ASSISTANT: Most welcome, thank you for reaching out here.