You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I serve you today?

USER: Can you help me booking a flight ticket from PHL to OAK?

ASSISTANT: Sure, I will help you in booking,. May I know your planned trip dates?

USER: I will start on 03/27 and return on 03/29.

ASSISTANT: Do you need any connecting flight or direct flight?

USER: I need a break in my journey.

ASSISTANT: Is there any other requirements, please let me know?

USER: I need to depart in the evening time.

ASSISTANT: Can I know your name please?

USER: I am Ruth Walker.

ASSISTANT: We found a connecting flight with an American airline of flight 1016 in an economy class and depart time is 0:00 hours. Would you like me to proceed?

USER: Please proceed with the booking.

ASSISTANT: Your flight ticket has been reserved.

USER: Thank you.

ASSISTANT: Thank you for choosing us.