You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Pamela Hernandez.

ASSISTANT: How may I assist you today?

USER: Can you please book a flight ticket from DCA to AUS?

ASSISTANT: Sure, I will help you with that. Can you please share your preferable journey dates?

USER: Sure, I need to travel on dates of 03/24 and 03/26.

ASSISTANT: I found a flight with price 500 and connection is 1, shall I proceed?

USER: No, I need direct flight as my trio is an emergency trip. So please check once again for that.

ASSISTANT: Sorry Pamela, I could not find any direct flight for this trip.

USER: Oh! it is sad to hear. Anyway, thank you for your time.

ASSISTANT: Thanks for choosing us, have a great day ahead.