You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you today?

USER: I am Richard Evans. I want to travel to Minneapolis to meet my cousin, can you help me to make a reservation from New York?

ASSISTANT: Please share your trip dates.

USER: My trip dates are on 01/28 and 01/30.

ASSISTANT: Ok, please share your source and destination airport codes.

USER: My source is JFK and destination is MSP.

ASSISTANT: Sorry to say that, there are no flights available for your journey due to heavy rainfall at your destination.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for contacting us.