You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you at this moment?

USER: I am planning to cancel my recent reservation, due to health issue. Can you please help me out?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Ronald Anderson.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: That's fine, thank you for your service.

ASSISTANT: Thank you for reaching us.