You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please aid me with cancellation?

ASSISTANT: Sure, can I know your name?

USER: Ok, please check my reservation on the name of Steven Johnson.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us.