You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Justin Walker. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Ok Mr. Justin Walker, I will aid you with that.

USER: Thank you.

ASSISTANT: Thank you for waiting as per our records there are no reservation been found on your name.

USER: Oh! It may not be booked properly due to some technical issues. Anyway, thank you for your time.

ASSISTANT: Thank you for connecting with our agency.