You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I be your helping hand today?

USER: I would like to book a ticket from MCO to LAX, can you please help me with that?

ASSISTANT: Sure, we are glad to assist you in booking. Can I have your name please?

USER: Debra Anderson here.

ASSISTANT: Would you like to travel in a connecting flight or a direct flight?

USER: I want a direct flight.

ASSISTANT: Help me with your journey dates, so that it will be easier to move further in booking.

USER: The travel dates are from 01/02 to 01/04.

ASSISTANT: Is there any other preferences that you would like to add before booking?

USER: No.

ASSISTANT: Please be on hold for sometime, as I can check a flight for your journey with the best airlines.

USER: Ok.

ASSISTANT: We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for approaching us.