You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: I am Melissa Johnson. I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, no flight reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting us.