You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I am Jacob White, can you cancel my recent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thanks.

ASSISTANT: May I know your name please to check your reservation status? Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Jacob White, no reservation has been found on your name in our records.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for choosing us.