You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am James Hall. I want to cancel my recent reservation due to cancel of my live music event. Can you please help me?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment to check the reservation status.

USER: Sure.

ASSISTANT: Sorry James Hall, there is no active reservation on your name in our database.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.