You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I amend you?

USER: Jerry Collins here, Due to an emergency I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you with that. Please be on hold.

USER: Sure.

ASSISTANT: There is no active reservation on your name, to cancel it.

USER: Not an issue, thank you.

ASSISTANT: Thanks for approaching us.