You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I assist you today?

USER: I need to cancel my recent reservation, can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Mary Jackson.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: We found a reservation in your name and it has been cancelled.

USER: Thank you.

ASSISTANT: Thank you.