You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Due to heavy storm, I couldn't travel out. Can you please change my reservation?

ASSISTANT: Sure, I will help you. May I know your name please to check your reservation status?

USER: My name is Brandon Roberts.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Roberts, no reservation has been found on your name in our database.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for approaching us.