You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Stephen Young.

ASSISTANT: How may I assist you?

USER: I am running out of funds and I can not travel on my planned journey dates. Please help me in changing my existing reservation.

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Stephen, no reservation has been found on your name.

USER: Its ok, no issues. Thank you for the information.

ASSISTANT: Thank you for reaching us.