You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation, as there is a heavy snowfall in Dallas. Can you please help me with this?

ASSISTANT: I can help you with that. May I know your name for cancelling your reservation?

USER: I am Scott Clark.

ASSISTANT: Sorry Scott, there is no reservation found on your name.

USER: Ok, not an issue.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.