You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Can you please cancel my recent reservation?

ASSISTANT: Sure, I will help you out. May I know your name please?

USER: Sure, my name is Shirley Adams.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there are no reservations found on this name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.