You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I serve you at this moment?

USER: I am Ryan Williams. Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.

ASSISTANT: Sure, please wait for few minutes.

USER: Ok.

ASSISTANT: There is no recent reservation found on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you for reaching us.