You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Due to heavy storm at my location, I'm unable to catch the flight. Can you please cancel my ticket?

ASSISTANT: I will definitely help you. Could I know your name please?

USER: Sure, my name is Thomas Scott.

ASSISTANT: There is no reservation with your name to cancel further.

USER: That's ok, may be I have done a wrong booking. Thank you anyways.

ASSISTANT: Thank you for approaching us.