You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: Emily Hill here.

ASSISTANT: Glad to know you, Hill.

USER: My health is not good to travel, so can you help me cancelling my reservation.

ASSISTANT: Definitely, let me check your reservation status first.

USER: Ok, I will wait for your response.

ASSISTANT: Hill, there is no reservation found under your name in our records. May be something went wrong while you were doing your reservation.

USER: Oh! it's ok, no problem.

ASSISTANT: Do you want any other help from us?

USER: No, thank you for spending your valuable time for assisting me.

ASSISTANT: That's my pleasure to serve you, thank you for choosing our service. Have a great day.