You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How may I help you?

USER: I want to cancel my recent reservation due to an emergency. Can you help me?

ASSISTANT: Please provide your name?

USER: Sure, I am Nancy Anderson.

ASSISTANT: Ok. Reservation is not available.

USER: That's ok, not an issue. Thank you for your information.

ASSISTANT: Thanks.