You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: Due to my wife is sick I need to cancel my recent reservation. Can you please help me in that cancellation?

ASSISTANT: Sure, may I know your name?

USER: Shirley Evans is my name.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.