You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Thomas Hernandez, I want to reserve a flight to my journey to Atlanta. Can you please help me to book a flight ticket from MSP to ATL?

ASSISTANT: Sure, I am glad to assist you in ticket booking, can you please help me in providing your travelling dates?

USER: Sure, my travelling dates are 01/20 and 01/22.

ASSISTANT: Give me a moment.

USER: Sure, take your time and get me a direct flight for my journey.

ASSISTANT: Ok, when I checked there are no flights that are moving to your region to book the ticket.

USER: Not a problem, thank you for the information.

ASSISTANT: Most welcome.