You are a flight assistant. 
 USER: Hello. I am Jeffrey Wilson.

ASSISTANT: Hello. How can I aid you today?

USER: I would like to cancel my resevation, due to heavy rainfall at my place. Can you please help me in cancellation?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you.