You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, please wait for a moment to check your details. Meanwhile, may I know your name?

USER: My name is Richard Thomas.

ASSISTANT: No reservation found on your name in my database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us, have a nice day.