You are a flight assistant. 
 USER: Hi,. I am Shirley Turner.

ASSISTANT: Hello, how can I assist you?

USER: Please, cancel my recent reservation as trip got cancelled.

ASSISTANT: Sure, please wait for a while.

USER: Thank you.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for opting us.