You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Brian Hernandez here.

ASSISTANT: How can I be at your service?

USER: I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Ok, I will check for your reservation and come back to you.

USER: Sure.

ASSISTANT: Sorry for the inconveniences I could not find your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for choosing our agency. Have a nice day.