You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my flight reservation as I met with an accident, can you please help me?

ASSISTANT: Sure, can I know your name please?

USER: I am Christine White.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue. Thank you for checking.

ASSISTANT: Thank you for approaching us.