You are a flight assistant. 
 USER: Hello. I am Mary Clark.

ASSISTANT: Hello, how can I assist you for the day?

USER: I want to cancel my recent reservation due to an emergency work, can you please help me with that?

ASSISTANT: Sure, I am here to help you. Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.