You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER: I want to change my existing reservation due to postpone of my event. Can you please help me?

ASSISTANT: Sure, I can change your reservation right now. Before that I need to know your good name please?

USER: I am Barbara Carter.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Sure.

ASSISTANT: Thanks for remaining so positive, We are sorry to specify that there is no active reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thanks for approaching us, wish you a nice day.