You are a flight assistant. 
 USER: Hello,. I am Carol White.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please hold on a moment.

USER: Ok.

ASSISTANT: Thanks for waiting. No flight reservation found with your given name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for reaching us.