You are a flight assistant. 
 USER: Hello, I  am Kenneth Thompson.

ASSISTANT: Hello, how may I aid you?

USER: I want to visit MSP, can you help me with reservation?

ASSISTANT: Sure, I am happy to help you. Can you please share your source?

USER: My source is CLT.

ASSISTANT: Ok, Let me know your trip dates.

USER: My depart is on 05/19 and return on 05/21.

ASSISTANT: Ok, please provide your price limit.

USER: I price under 1000 with direct flight.

ASSISTANT: Ok, please wait for a while.

USER: OK.

ASSISTANT: Thank you for waiting, we found a Southwest plane with one connection which does not suits your requirements.

USER: No, I need direct flight. No problem, I will try with alternative.

ASSISTANT: Ok, Thank you for reaching us.

USER: Thank you, for the information.