You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Jessica Wilson. I need to cancel my recent reservation due to heavy rainfall in our city. Please help me in doing that.

ASSISTANT: Ok. Please wait for a while, I will check your reservation.

USER: Sure.

ASSISTANT: Thank you for your time, there is no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for approaching us.