You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, can you please let me know how can I aid you for today?

USER: Due to some tornado going on in my location, I want to cancel my reservation. Can you please help me out with it?

ASSISTANT: I feel dejected to hear it. Please, let me know the name on which your previous ticket is booked.

USER: Yes, please check my previous reservation on the Kimberly Wilson.

ASSISTANT: Sorry, there is no reservation under the name which you have mentioned. Do you have any other requirements to know?

USER: No, maybe my personal assistant had already cancelled my reservation, I will recheck with my emails.

ASSISTANT: Ok, thank you for opting our service. Hope you have a great day.

USER: My pleasure, thank you for your services.