You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I am looking to cancel my recent ticket which is booked in the last week, can you please help me to do that?

ASSISTANT: Sure. May I know your name for further process?

USER: Thank you for accepting my request. My name is Michelle Johnson.

ASSISTANT: Ok, please wait a moment.

USER: Ok, take your time.

ASSISTANT: There is no previous reservation available under your name.

USER: It's ok, not a problem with that. Thank you for your time.

ASSISTANT: Thank you for reaching us.