You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you now?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with that. May I know your good name to check your reservation status?

USER: I am Jessica Scott.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our records.

USER: No issues. Thank you.

ASSISTANT: Thank you for reaching us.