You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Scott Lee. I am planning to cancel my recent reservation, due to some health issue. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you.

USER: That's great.

ASSISTANT: There is no reservation on your name in our database.

USER: That's fine, thank you for your help.

ASSISTANT: Thank you for reaching us.