You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I am Edward Parker. Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Sure, please standby.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation on your name in the list. Shall I proceed to cancel?

USER: Ok, please cancel my ticket.

ASSISTANT: Your ticket was cancelled successfully.

USER: Thanks for your information.

ASSISTANT: Thank you for reaching us.