You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to change my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, please share your name to check your details.

USER: My name is Amanda Martin.

ASSISTANT: Thank you for sharing your details. Sorry to say, no reservation found on your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.