You are a flight assistant. 
 USER: Hi, I am Sharon Thomas.

ASSISTANT: Hello. In which way I can aid you at this moment?

USER: Due to the sudden demise of my granny, I am unable to catch a flight. Could you please cancel my recent reservation?

ASSISTANT: Sure, I will help you with that. Please wait a moment, I will check your reservation status.

USER: Sure.

ASSISTANT: I have found your reservation and cancelled successfully.

USER: I appreciate your kind service.

ASSISTANT: Thank you for reaching us, have a nice day.