You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I serve you?

USER: I am Emma Mitchell. Owing to an emergency I want to cancel my recent reservation.

ASSISTANT: Sure, please give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: Ok, no issues. Thank you for your response.

ASSISTANT: Thanks for availing us.