You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I assist you today?

USER: As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, please help me by providing your name to proceed further.

USER: My name is Jonathan Campbell.

ASSISTANT: Please wait a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, we did not found any reservation on this name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thanks for choosing us.