You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I have to meet my client in Phoenix, can you please help me to reserve a plane ticket from New York?

ASSISTANT: May I  know your travelling dates?

USER: Thank you. My travel dates are Nov 15th and Nov 17th.

ASSISTANT: Can I know your connection limit?

USER: I prefer a direct flight to travel.

ASSISTANT: Ok, do you have any other requirements?

USER: No, thanks for asking.

ASSISTANT: Can I know your name?

USER: My name is Carol Edwards.

ASSISTANT: Please wait.

USER: Ok, take your time.

ASSISTANT: May I know your source airport code?

USER: The nearest airport to my current location is EWR.

ASSISTANT: Here is a connecting flight with fare 100 and 1016 as flight number. Shall I proceed with booking?

USER: I have mentioned that I prefer to travel in a direct flight, please check for that.

ASSISTANT: Sorry, no direct flights available on your route.

USER: Oh! It is sad to hear from your end. Anyways thank you for checking.

ASSISTANT: Thank you for reaching us.