You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,.

USER: I am Joshua Wright.

ASSISTANT: How can I aid you today?

USER: I want to cancel my recent reservation due to my health issue.

ASSISTANT: Ok.

USER: Can you help me out?

ASSISTANT: Sure, we are here to assist you today.

USER: Thank you.

ASSISTANT: Please, stay online.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name Joshua Wright..

USER: Ok, Not an issue. Thank you.

ASSISTANT: Thank you for reaching us.