You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Owing to an emergency I want to cancel my reservation, can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Jennifer Baker.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER: No problem, thanks for checking.

ASSISTANT: Thank you for reaching us.