You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: There is sudden change in weather in St.Paul, there is heavy snow fall in that region, so I want to cancel my reservation.

ASSISTANT: Sure, please give me a moment, I will check the availability. Of your details. Please can you tell me your good name?

USER: Andrew Scott here.

ASSISTANT: I am sorry Scott, there is no reservation showing on this name.

USER: That's fine, thanks for your information.

ASSISTANT: Thanks for approaching us.