You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Elizabeth Gonzalez.

ASSISTANT: How may I abet you today?

USER: I want to cancel my recent reservation, can you please help?

ASSISTANT: Please hold a moment.

USER: Sure.

ASSISTANT: Sorry there are no active reservations to cancel your ticket.

USER: No worries, thank you for your information.

ASSISTANT: Thank you for reaching our service.