You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My reservation was done under the name Joshua Carter.

ASSISTANT: There is no reservation found on your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you.