You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How exactly I can serve you the best today?

USER: Susan Anderson here. Due to some personal work I want cancel my recent reservation, can you help me?

ASSISTANT: Sure, we are here to help you. Please, hold on.

USER: Sure.

ASSISTANT: Thank you for your time. No reservation found on your name.

USER: That's fine, thanks for your help and information.

ASSISTANT: Thank you for reaching us, have a nice day.