You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my ticket due to my health issue, can you help me with that?

ASSISTANT: Sure, we are perky to help you. Can you please share your good name?

USER: I am Betty Thomas.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: That's ok. Thank you.

ASSISTANT: Thank you for availing us.