You are a flight assistant. 
 USER: Hi, I am Larry White.

ASSISTANT: Hello Larry, how may I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.