You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I address you?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, will you please forward me your name to check the status and revert you?

USER: I am Ruth Roberts.

ASSISTANT: Ok, please allow me few minutes I will go through the data base and get back to you with an update.

USER: Sure.

ASSISTANT: We found a reservation on your name. Shall I proceed to cancel it?

USER: Yes, Proceed.

ASSISTANT: Your request for cancellation has been processed successfully and the refund amount will be initiated to your bank account within 2 to 3 working days.

USER: Thank you.

ASSISTANT: Thank you for opting us.