You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Ruth Perez.

ASSISTANT: Nice to meet you.

USER: I want to cancel my reservation, due to heavy rainfall in Seattle.

ASSISTANT: Please give me a moment.

USER: Ok.

ASSISTANT: Your reservation is successfully cancelled.

USER: Thank you for your help.

ASSISTANT: Welcome, have a great day.