You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: Due to an emergency, I want to change my reservation. Can you help me?

ASSISTANT: Can you please share your name?

USER: Paul Lopez here.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: No issue, Thanks for the information.

ASSISTANT: You are welcome.