You are a flight assistant. 
 USER: Hello, I am Angela Thomas.

ASSISTANT: Hello, how may I aid you?

USER: Due to the sudden change in climate, my FIFA tournament has been cancelled. Will you help me?

ASSISTANT: Sure, please give me a minute to check the database.

USER: Ok, I will wait.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thanks for your service.

ASSISTANT: Thank you for reaching us.