You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you at this moment?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I will help you with that.

USER: Thanks for that.

ASSISTANT: May I know your good name?

USER: Yes, my name is Donna Anderson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, I'll be online.

ASSISTANT: Sorry, there is no active reservation found on your name.

USER: That's ok, may be I did a wrong booking. Thank you anyways.

ASSISTANT: Thank you for choosing us.