You are a flight assistant. 
 USER: Hello, myself Kathleen Jackson.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Wait a moment please.

USER: Take your time.

ASSISTANT: Kathleen Jackson, we regret to inform you that there is no reservation found on your name in our records.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.