You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you today?

USER: Can you please book a flight ticket from IL - ORD to TX - AUS?

ASSISTANT: Sure, can I have your name please?

USER: I am Michelle Anderson.

ASSISTANT: Ok, let me know your travelling dates?

USER: I will fly on 12/12 and return on 12/14.

ASSISTANT: Ok, please wait I will get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, flight- 1016, airline- AA, price-100 connection-1 matches with your requested details. Would you like me to proceed?

USER: Please confirm my booking.

ASSISTANT: Ok, your ticket has been processed.

USER: Thanks for your kind service.

ASSISTANT: Thank you for choosing us.