You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Amy Allen.

ASSISTANT: How can I assist you?

USER: My business trip has been cancelled, could you help me in cancelling the ticket?

ASSISTANT: Sure Allen, please give me a while, I will check is there any reservation  existing on your name.

USER: Ok.

ASSISTANT: There is no reservation available Allen.

USER: It's fine. Thank you for your help.

ASSISTANT: Thanks for contacting us.

USER: Welcome.