You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Will you help me with that?

ASSISTANT: I would be happy to help you with that. Please wait for a minute.

USER: Thank you for accepting my service, I will wait for your response.

ASSISTANT: May I know your name please?

USER: Myself Emma Smith.

ASSISTANT: I cancelled your ticket successfully under your name.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.