You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you help me with cancellation?

ASSISTANT: Sure, I am here to aid you.

USER: Thank you.

ASSISTANT: Ok, please mention your name to proceed further.

USER: Sure, you can check my reservation on the name of Gary Jones.

ASSISTANT: Ok, please wait for a while.

USER: sure.

ASSISTANT: Thank you for your time, we did not find any reservation on your name in our database.

USER: Ok, thank you.

ASSISTANT: Thank you for approaching us.