You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Steven Hill.

ASSISTANT: Steven Hill, how may I aid you?

USER: I am planning to visit Lake Merritt at Oakland, could you please help me with booking a flight ticket from IAH to OAK?

ASSISTANT: Sure, I am here to help you. Please provide your itinerary dates.

USER: I would like to depart on Apr 7th and return on Apr 9th.

ASSISTANT: Please give me a moment to check for available flights.

USER: Make sure that the connection of a flight is 1.

ASSISTANT: Sorry, no flights are available on your route.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.