You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I do for you today?

USER: Can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, may I know your name please?

USER: I am Jerry Turner.

ASSISTANT: Please wait.

USER: Ok.

ASSISTANT:  Sorry, no reservation found on your given name in our database to cancel it.

USER: No issues, thank you.

ASSISTANT: Thank you for contacting us.