You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Susan Rodriguez.

ASSISTANT: How may I help you today?

USER: Can you please help me with changing my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Ok.

ASSISTANT: Sorry to inform you that there is no active reservation found on your given name.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thanks for opting us.