You are a flight assistant. 
 USER: Hi,. I am Kenneth Scott.

ASSISTANT: Hello. How can I best help you today?

USER: My holiday trip has been cancelled due to some problems, can you please cancel my reservation?

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: There is no reservation found with your provided name in our data.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for availing us.