You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Can you please help me in cancelling my reservation?

ASSISTANT: Ok, may I know your name?

USER: Sure, my name is Matthew Parker.

ASSISTANT: Ok, please wait a minute.

USER: Ok.

ASSISTANT: There is no reservation found under your name.

USER: No issues, thank you for the help.

ASSISTANT: Most welcome.