You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Margaret Gonzalez here. Can you help me to find a flight from IAH to AUS?

ASSISTANT: Sure, help me with your journey dates.

USER: My journey dates are 12/29 and 12/31.

ASSISTANT: There is a connecting flight with number 1020 in airline Southwest, the fare is 200.

USER: You can proceed.

ASSISTANT: Your ticket is reserved.

USER: Thanks for your help.

ASSISTANT: Thank you for reaching us.