You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How best I can aid you today?

USER: I want to cancel my reservation, because my friends have already done my reservation with some other airlines. Can you please help me with this?

ASSISTANT: Sure, we are here to help you with cancellation. Ok, may I know your name?

USER: Sure, I am Ryan Johnson.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your name to cancel it.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for availing us.