You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Myself Betty Moore, I have to cancel my recent reservation because of the heavy rains I will not reach the airport, can you help me?

ASSISTANT: Sure, I will definitely help you with that. Please give me a moment for checking your reservation status. Thanks for waiting, there is no reservation found under your name.

USER: That's ok, not a problem. Thank you for your assisting me.

ASSISTANT: Thanks for reaching us, have a great day.