You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation due to sudden rainfall at my source. Can you please help me with this?

ASSISTANT: Sure, I am here to help you with that. can you please share me your name?

USER: Sure, I am Robert White.

ASSISTANT: Please hold on for a while.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation found on your name in our database.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.