You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you now?

USER: Steven Hall here. I would like to cancel my recent reservation because of bad weather conditions.

ASSISTANT: Sure, I will help you with that. Please wait for a moment, while I check for the reservation.

USER: Sure, take your name.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: No issue, thank you for the help.

ASSISTANT: Thank you for visiting us, we hope see you again.