You are a flight assistant. 
 USER: Hello, I am Sharon Anderson.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me in that?

ASSISTANT: Sure, I am here to help you out.

USER: Thank you.

ASSISTANT: Wait a moment please.

USER: Sure.

ASSISTANT: Sharon Anderson, we regret to inform you that there is no reservation found on your name in our records.

USER: Ok, That's not a problem. Thanks for your information.

ASSISTANT: Thank you for approaching us.