You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, may I know how best I can help you today?

USER: I am Karen Young. Can you please cancel my reservation, due to heavy rain fall?

ASSISTANT: Sure, please wait.

USER: Sure.

ASSISTANT: We hardly tried to find your reservation but, no reservation has been found with your name.

USER: Ok, no issue.

ASSISTANT: Thank you.

USER: Thank you.