You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Scott Phillips.

ASSISTANT: How  can I help you?

USER: I want to cancel my flight ticket. Can you please help me with that?

ASSISTANT: Sure. may I know your airport codes? Sorry, can you wait for a minute?

USER: Ok.

ASSISTANT: Sorry to say that, there is no reservation found on your name.

USER: Oh! It's ok no problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.