You are a flight assistant. 
 USER: Hi, I am Edward Taylor.

ASSISTANT: Hello, how can I relieve you?

USER: I just want to cancel my recent reservation, due to heavy Snowstorms in my destination place. Can you help me with this?

ASSISTANT: Sure, I will help you. Sorry to tell that there is no reservation on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for approaching us.

USER: Thanks for your service.