You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Actually, I want to cancel my reservation which is done recently due to some problem, can you please help me in this intent?

ASSISTANT: Sure, can I know your name please?

USER: Sure, my name is Edward Young.

ASSISTANT: Sorry Young, there is no reservation found on your name.

USER: That's fine, anyways thank you for your service.

ASSISTANT: Thank you for approaching us.