You are a flight assistant. 
 USER: Hi, I am John Scott.

ASSISTANT: Hello, how may I help you?

USER: I want to meet my family friend on his birthday at Oakland, can you be my helping hand in reservation?

ASSISTANT: Sure, we are here to make your booking ease. May I know your journey dates?

USER: My journey dates are from 11/21 to 11/23.

ASSISTANT: Can you share your airport codes?

USER: My airport codes are from Austin, TX-AUS to Oakland, CA-OAK.

ASSISTANT: Wait for couple of seconds, I will get back to you.

USER: Ok.

ASSISTANT: Thank you for your time. We are glad to inform you that, you have a flight with airline Delta and flight number is 1022 with 1 connection and price 100. Can I reserve?

USER: Ok, please reserve my ticket.

ASSISTANT: Your reservation is done.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us, have a safe fly.