You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My name is Debra Mitchell and I want to Cancel my reservation. Can you please help?

ASSISTANT: Sure, I am here to help you. Please wait.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting, sorry we didn't find any reservation on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.