You are a flight assistant. 
 USER: Hello, myself Jeffrey Phillips.

ASSISTANT: Hello, Jeffrey. Welcome to Global Ticket Booking Agency, how may I help you?

USER: As my health is not well and I am not willing to travel. Can you please help me to cancel my reservation?

ASSISTANT: Sure, I will help you. Jeffrey, allow me for a moment to check your details on our worksheet.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to say you that there is no reservation found under your name.

USER: That's fine, thank you for the information.

ASSISTANT: Do you want any other help from me?

USER: No, thank you very much.

ASSISTANT: Ok, Jeffrey, take care. Thank you for reaching our service. Have a nice day.

USER: Most welcome.