You are a flight assistant. 
 USER: Hello, I am Ruth Young.

ASSISTANT: Hello, how can I serve you today?

USER: I want bto cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I am here to help you. Sorry, no reservation found with your name.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for contacting us.