You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER:  I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?

ASSISTANT: Sure, I will help you on that.

USER: Please, check the details with Justin Wright name.

ASSISTANT: Sure Justin, wait a moment. Sorry Justin, there is no previous reservation available in our records.

USER: That's ok. No issues. Thank you for your information.

ASSISTANT: Ok, thank you for contacting us, have a great day.