You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my ticket, because the climate is not good to travel.

ASSISTANT: Ok, please provide your name.

USER: I am Jack Edwards.

ASSISTANT: Thank you, no reservation found with your name.

USER: Thanks for your information.

ASSISTANT: Thank you for choosing us, have a nice day.