You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I need your help in making my flight reservation from BOS to PHL, can you please help me?

ASSISTANT: Sure, can you provide your trip dates?

USER: I will depart on Dec 31st and return back on Jan 2nd.

ASSISTANT: Do you have any preferences?

USER: Yes, I need single connection flight for my journey.

ASSISTANT: May I know your name?

USER: My name is Jessica Hall.

ASSISTANT: There is a connecting flight with number 1021 in airline JetBlue, the fare is 500 in business class. Can I book it?

USER: That's fine, you can proceed for booking the ticket.

ASSISTANT: Your ticket is reserved, the depart time is 20:00 hours and return time is 11:00 hours.

USER: Thank you very much for helping me.

ASSISTANT: Thank you for reaching us.