You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Carol Taylor.

ASSISTANT: Carol, how may I help you?

USER: Can you make a reservation from IAH to DTW, to meet my parents who are living in Detroit.

ASSISTANT: Please share your itinerary dates.

USER: Sure, my trip dates should be 09/18 and 09/20.

ASSISTANT: Please hold on for a while.

USER: Sure, take your time.

ASSISTANT: We found a flight with 2 connections. Are you comfortable with it?

USER: I am comfortable with single connection.

ASSISTANT: Let me check.

USER: Sure.

ASSISTANT: Direct flight is available on your route.

USER: Don't go for that, thanks for your information.

ASSISTANT: Thank you for contacting us.