You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I assist you today?

USER: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my reservation?

ASSISTANT: Sure, we are here to aid you. To check with the reservation I need your name.

USER: I am Patricia Jones.

ASSISTANT: Please, wait for a while.

USER: Ok.

ASSISTANT: Thanks for your time, there is no reservation found on your name Patricia Jones.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for availing us.