You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to attend my convocation ceremony, so please book my ticket from AUS to CLT.

ASSISTANT: I am happy to help you, may I know your name?

USER: Cynthia Martin here.

ASSISTANT: May I know your itinerary dates please?

USER: My itinerary dates are Oct 19 and Oct 21.

ASSISTANT: May I know your other specifications?

USER: I want to return from Charlotte in the evening.

ASSISTANT: Wait a moment.

USER: I need a connecting flight.

ASSISTANT: There is a connecting flight-1028 in economy class, shall I proceed?

USER: Please proceed.

ASSISTANT: Ok, booking is done on JetBlue airlines.

USER: Thank you for assisting me.

ASSISTANT: Thank you.