You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, how can I aid you?

USER: Myself Kenneth Walker. I would like to cancel my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, please wait.

USER: Thank you for accepting my request.

ASSISTANT:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you.