You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: Due to health issues, I want to cancel my recent reservation. Can you help me with it?

ASSISTANT: Sure, I am happy to help you. May I know your name please to check the status?

USER: My name is Barbara Carter.

ASSISTANT: Ok, please give me a minute I will get back to you.

USER: Sure.

ASSISTANT: Thanks for your time, sorry to say no reservation found with your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.