You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I am Jacob Baker. Can you cancel my recent reservation, due to the heavy rains, I am unable to attend a marriage.

ASSISTANT: Ok, can you please wait till I check with your previous booking?

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found by your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for choosing our services. Have a nice day.