You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my reservation, can you please help me out with that.

ASSISTANT: Sure, can I know your name?

USER: Myself Susan Campbell.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Thank you for your time, we found a reservation on your name and cancelled successfully.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.