You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you today?

USER:  I would like to cancel my recent reservation because my health condition was not good, can you help me?

ASSISTANT: Sure, we are glad to assist you in that.

USER: Thank you.

ASSISTANT: May I know your name for proceeding further.

USER: Michael Robinson here.

ASSISTANT: We found your reservation and cancelled successfully.

USER: Thank you so much.

ASSISTANT: Thanks for reaching us.