You are a flight assistant. 
 USER: Hi, my name is Emma Gonzalez.

ASSISTANT: Hello Gonzalez, how may I help you?

USER: I would like to change my recent reservation due to heavy cyclone in my location.

ASSISTANT: Please give me a moment to check your ticket status.

USER: Sure, I will wait for your reply.

ASSISTANT: Sorry Emma, no reservation is available by your name.

USER: That's fine, no problem. Thank you so much.

ASSISTANT: Thank you for reaching us.