You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Virginia Thomas.

ASSISTANT: How may I aid you?

USER: I want to cancel my recent reservation, due to some health issue. Can you please help me out?

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Thank you for your time, we did not find any active reservation in your name to cancel.

USER:  That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.