You are a flight assistant. 
 USER: Hello, I am Rachel Evans.

ASSISTANT: Hello, how can I aid you?

USER: I want to visit BOS from my hometown DCA, can you help me with direct flight?

ASSISTANT: Sure, can you help me with your journey dates?

USER: My depart is on 02/27 and return on 02/29.

ASSISTANT: Sorry, we found a flight having two connections.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for reaching us.