You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you today?

USER: Can you assist me with the flight ticket cancellation which I had done recently as I can not make the journey due to heavy snow fall?

ASSISTANT: Sure, may I know your name please?

USER: Ok, please check for the name Frank Martinez.

ASSISTANT: Please wait for a while.

USER: Please take the time you need.

ASSISTANT: We didn't find any reservation on your name to cancel.

USER: That is ok, thank you for assisting me.

ASSISTANT: Thank you.