You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Due to an emergency, I would like to cancel my flight ticket booking. Can you please help me with that one?

ASSISTANT: Sure, we are glad to assist you in that.

USER: Thank you for accepting my request.

ASSISTANT: Before proceeding further. May I know your name?

USER: Sure, my name is Jonathan Johnson.

ASSISTANT: Sorry Jonathan Johnson, we haven't found any previous flight reservation based on your name.

USER: Not an issues with that one, thank you for your help.

ASSISTANT: Thanks for reaching us.