You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Carol King.

ASSISTANT: How can I assist you for the day?

USER: I want to cancel my recent reservation, due to same issues. Can you please cancel it?

ASSISTANT: Sure, we are here to help you with this.

USER: Thank you.

ASSISTANT: Please hold for a moment, let me check your previous reservation status.

USER: Ok, sure.

ASSISTANT: There is no active reservation found with your name in our database to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for reaching us, have a safe day.