You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Emily Jones, I am not ready to travel right now, so can you help me cancelling my reservation?

ASSISTANT: Sure, we are here to help with cancellation. Please standby.

USER: Ok, I will wait for your response.

ASSISTANT: Thanks for your time, we did not find any reservation on your specified name.

USER: Oh! No problem, thank you for your quick response.

ASSISTANT: Thank you for contacting us.