You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Jacob Thomas here.

ASSISTANT: What can I do for you?

USER: I would like to take a flight on 09/16 from PHX, to attend a friend marriage. Will you help me?

ASSISTANT: Sure, please share your destination details.

USER: I will be returning on 09/18 from JFK. I need a direct flight.

ASSISTANT: Sorry but direct flight is not available.

USER: It's ok, not an issue for me. Thanks for your help.

ASSISTANT: Most welcome.