You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER:  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?

ASSISTANT: Sure, may I know your good name please?

USER: Samuel Brown here.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our database to cancel.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for approaching us.