You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, can I have your name to check with your details.

USER: Shirley Rodriguez here.

ASSISTANT: Please stay a moment, let me check with the details.

USER: Sure.

ASSISTANT: Found your recent reservation and successfully cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching our service.