You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I oblige you?

USER: I am not feeling well to travel so I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I can cancel your reservation right now, before that I need to know your good name?

USER: Ok, my good name is Sharon Jones.

ASSISTANT: One moment please, I will let you know the information and revert to you.

USER: OK.

ASSISTANT: Sorry to notify that, there is no active reservation found on your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thanks for contacting us, have a happy day.