You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: Would you please help me in booking a ticket from BOS to MSP. Where I am going  to meet my children.

ASSISTANT: Sure, I will help you in booking the ticket. May I know your travelling dates please?

USER: My itinerary travel dates are as follows Apr 01 and Apr 03.

ASSISTANT: Can I know your name please?

USER: Donna Smith.

ASSISTANT: Can I know your specifications?

USER: I would like to board a direct flight.

ASSISTANT: Do you need any preferences?

USER: No.

ASSISTANT: Sorry, there are no flights found.

USER: No issue, thank you for the information.

ASSISTANT: Thank you for reaching us.