You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my reservation as my house got outburst suddenly. Can you please cancel my reservation which I have done under my name Charles Phillips?

ASSISTANT: Sure, I am here to help you in flight ticket booking in ticket cancellation. Please wait for a moment.

USER: Thank you for your quick response, I will wait for your response.

ASSISTANT: When I have checked, the is no reservation found for the user name.

USER: It's ok, anyway thank you for the help.

ASSISTANT: It's my pleasure to help you and thank you for reaching us.