You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how best can I assist you?

USER: Can you please help me to cancel my existing reservation? because I am unable to travel to the trip.

ASSISTANT: Sure, please share your good name?

USER: Thank you for accepting my request. My name is Mark Scott.

ASSISTANT: Please wait for a moment.

USER: Ok, I will wait for your reply.

ASSISTANT: Thank you for waiting, there is no active reservation found with the given name.

USER: It's ok, not an issue with that. Thank you for checking my ticket status.

ASSISTANT: Thank you.