You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I actually want to cancel my reservation as my project got ramp down. Can you please check whether my reservation is active or not? If it is active please cancel it.

ASSISTANT: Sure, we are here to help you. May I know your name?

USER: The reservation was made by the name Mary Moore.

ASSISTANT: Ok, wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thanks for approaching us.