You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I support you today?

USER: I am Michael White. I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I'll help you in cancellation.

USER: Thank you.

ASSISTANT: Please wait a moment I'll check the reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, no reservation was found on your name in our database.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for approaching us.

USER: You are welcome.