You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: I want to change my reservation as in new reservation I want a direct flight for my journey. Can you help me to change it?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is Jessica Scott.

ASSISTANT: Wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, we could find any reservation on your name.

USER: That's Ok, thanks for your help.

ASSISTANT: Thank you for availing us.