You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Edward Thompson here.

ASSISTANT: How can I support you today?

USER: I would like to cancel my recent reservation, can you help me?

ASSISTANT: Sure, please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Edward, there is no reservation found under your name.

USER: It's ok, thanks for your help and information.

ASSISTANT: Thank you for approaching us.