You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Carol Allen.

ASSISTANT: How can I  help you?

USER: Due to some weather problems I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Just a moment please.

USER: Sure.

ASSISTANT: I am sorry no flights found on your name.

USER: Ok, no problem.

ASSISTANT: Thank you for choosing us.