You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you today?

USER: I want to cancel my recent reservation, due to health issue. Can you help me out?

ASSISTANT: Sure, please provide your name to check with the reservation.

USER: Myself Laura Collins.

ASSISTANT: Please, wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks your time, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you for quick response.

ASSISTANT: Thank you for reaching us.