You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you today?

USER: Can you help me cancel my reservation which was made on the name of Jeffrey Gonzalez?

ASSISTANT: Sure, I'll help you in cancellation. Please wait a moment I will check the reservation status.

USER: Sure.

ASSISTANT: Ok, give me a moment. Thank you for waiting, unfortunately there is no reservation found by your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for consulting us.