You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How may we assist you today?

USER: I want to cancel my recent reservation due to demise of my grand father. Can you help me in cancelling my recent reservation?

ASSISTANT: Sure, please provide your name for further process.

USER: I am James Carter.

ASSISTANT: Ok, please hold on for a minute.

USER: Sure.

ASSISTANT: Thanks for the time, there is no reservation found with this name.

USER: Ok, Thank you for your information.

ASSISTANT: Thanks for approaching us.