You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I am a formula one racer and the racing got cancelled due to rain storm, can you please help me in flight ticket cancellation?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you for your positive response.

ASSISTANT: May I know your name?

USER: My name is Karen Parker.

ASSISTANT: Sorry, no reservation found on your name.

USER: Ok, that's fine. I think it is not booked properly while I am booking. Thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.