You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I abet you?

USER: I want to cancel my recent reservation due to sudden demise of my Grand Father. Can you please aid me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to check your details in our database?

USER: I am Kevin Jackson.

ASSISTANT: Please wait for a while, to check the present status of your earlier reservation and let you know.

USER: Sure, I will wait for your response.

ASSISTANT: Thank you for waiting.

USER: My pleasure.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's ok, no issues.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your helping hand.

ASSISTANT: Have a blissful day!.