You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Due to heavy rains, I need to cancel my recent reservation which I had done. Can you please help me?

ASSISTANT: Sure, I will help you with that. May I know your name please?

USER: The name on the ticket is Jacob Hill.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: No issue, thank you for your time to check with the reservation status.

ASSISTANT: Thank you for reaching us.