You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you today?

USER: Can you please cancel my reservation?

ASSISTANT: Sure, I'll help you with this. Can I have your name please?

USER: Virginia Garcia here.

ASSISTANT: Thank you for providing your name, please give me some time.

USER: Sure.

ASSISTANT: Thank you for waiting, we found a reservation by this name. Shall I proceed with the cancellation?

USER: Yes, proceed.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: It's pleasure to serve you.