You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please provide your good name.

USER: My reservation was done under the name Donald Nelson.

ASSISTANT: Ok, please wait for few minutes.

USER: Sure, take your time.

ASSISTANT: We found a reservation on your name and we cancelled it. Thank you for reaching us.

USER: Thank you for your service.