You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Emily Hill.

ASSISTANT: How may I aid you at this moment?

USER: I would like to cancel my reservation, as I am leaving for delegates meet, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for few minutes.

USER: Sure.

ASSISTANT: There is no recent reservation found on your name in our records.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.