You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure. Tell me your name please?

USER: My name is Scott Green.

ASSISTANT: Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to cancel it.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you.