You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my ticket, due to bad weather here.It's impossible to me to travel now. I am James Moore.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry, no reservation found with your name.

USER: Thanks for your response.

ASSISTANT: Thank you.