You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leave.

ASSISTANT: Ok.

USER: Can you help me in cancelling reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name for further process?

USER: My name is Debra Jones.

ASSISTANT: Thank you for providing your name, please hold on.

USER: Sure, Take your time.

ASSISTANT: Thank you for your patience.

USER: Ok.

ASSISTANT: No reservation found with your name.

USER: Ok, No issues. Thanks for sharing the information.

ASSISTANT: Thank you for choosing us, have a great day.