You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Owing to an emergency, I just want to cancel my recent reservation. Can you please aid me with cancellation on the name of Ruth Mitchell?

ASSISTANT: Surely, we will help you out. Please allow me a few minutes to check the status of your reservation.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: Ok, thanks for your information.

ASSISTANT: Thank you for choosing us.