You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you today?

USER: I am Donald Nelson.

ASSISTANT: Ok.

USER: I need to book a flight ticket from CLT with direct flight, can you please help me for booking?

ASSISTANT: Sure, I would be happy to help you.

USER: Thank you.

ASSISTANT: Can you please provide your landing airport code?

USER: My detaination airport code is MSP.

ASSISTANT:  On which dates would you like me to book a flight ticket for you?

USER: I would like to travel on 02/24 to return on 02/26.

ASSISTANT: Ok, please wait a moment, let me search a flight for you.

USER: Sure.

ASSISTANT: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.