You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I will help you. May I know your name please to check your reservation status?

USER: Sure, my name is William Parker.

ASSISTANT: Please hold on a moment.

USER: Sure, I'll wait for your response.

ASSISTANT: William Parker, no reservation has been found on your name in our records.

USER: That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for choosing us.