You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Due to financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I can help you with that. May I know your name please?

USER: My name is Laura Turner.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Most welcome, thank you for reaching us. Have a great day.