You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Myself, Ashley Martinez.

ASSISTANT: Thank you. Please wait for a while, I will check your reservation status and let you know.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: Ok, no issues, thank you for checking.

ASSISTANT: You are most welcome.