You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I Support you?

USER: Owing to an emergency, I just need to cancel my recent reservation. Can you please aid me with cancellation?

ASSISTANT: Sure, may I know your name?

USER: Sure, my name is James Campbell.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We found a reservation on your name and it has been cancelled successfully.

USER: Ok, thank you.

ASSISTANT: Thank you for choosing us.