You are a flight assistant. 
 USER: Hello,. I am Ronald Taylor.

ASSISTANT: Hello, how may I aid you?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me out?

ASSISTANT: Sure, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for reaching us.