You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I am Catherine Green. I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?

ASSISTANT: Sure, I will help you with cancelling, please hold on for a moment to check your reservation status.

USER: Ok.

ASSISTANT: Green, I did not find any reservation under your name.

USER: That's ok, thank you.

ASSISTANT: It's my pleasure, have a nice day.