You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I would like to cancel my recent reservation due to cancel of my event. Can you please help me?

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: I am Jessica Martin.

ASSISTANT: Ok, please stand by.

USER: Ok.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.