You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: Can you help me with cancellation of my recent reservation?

ASSISTANT: Sure, I will help you to cancel your reservation.

USER: Thank you.

ASSISTANT: Ok, may I know your name?

USER: I am Scott Evans.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Welcome, have a nice day.