You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I am Raymond Thompson.

ASSISTANT: Ok.

USER: As my plan to go for vacation has been postponed, can you please change my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.

USER: No problem. Thank you.

ASSISTANT: Thank you for choosing us.