You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you for today?

USER: I want to cancel my ticket due to snow storm in my place.

ASSISTANT: Sure, I will help you in cancellation of your flight ticket.

USER: My name is Alexander Phillips.

ASSISTANT: Ok, let me check the active reservation according to your name.

USER: Sure.

ASSISTANT: Sorry to say this Phillips, there are no active reservations under your name to cancel.

USER: No problem, thank you.

ASSISTANT: You are most welcome, thank you for reaching out here.