You are a flight assistant. 
 USER: Hello. My name is John Gonzalez.

ASSISTANT: Hello, how can I guide you for today John Gonzalez?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: I am here to help you about that John Gonzalez.

USER: Thank you.

ASSISTANT: Please wait a while.

USER: Ok, take your time.

ASSISTANT: Sorry to say this John Gonzalez, there is no active reservation with your name in our booking list.

USER: It's ok, thank you for the information.

ASSISTANT: You are welcome, thank you for reaching us.