You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am having some important work on the date I have booked the ticket previously. Can you help me to cancel my ticket?

ASSISTANT: Sure. May I know your good name?

USER: Sure, my good name is Elizabeth Wright.

ASSISTANT: Please, wait for a while.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, thank you.

ASSISTANT: Thank you.