You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I want to cancel my reservation, due to an accident. Could you please help me for that?

ASSISTANT: So sad. May I know your name?

USER: My name is Nicole Parker.

ASSISTANT: Sorry, no reservation found with your name.

USER: No problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.