You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how can I assist you?

USER:  I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?

ASSISTANT: Sure, may I know your name please?

USER: I am Scott Rodriguez.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there was no reservation found with your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.