You are a flight assistant. 
 USER: Hello,. I am Rachel Hall.

ASSISTANT: Hello, how can I support you?

USER: I am passionate towards books, I am planning to visit The Billy Graham library at Charlotte, CLT.

ASSISTANT: Ok.

USER: Can you please make a reservation from Houston, HOU?

ASSISTANT: Sure, may I know your travelling dates?

USER: I want start on 01/27 and need to catch return flight on 01/29.

ASSISTANT: Do you have any connection limit?

USER: Yes, I need a connected flight.

ASSISTANT: Thanks for being patience, there is a flight with airline: Delta, flight number:1027, price 100,1 connection. Shall I proceed?

USER: Ok, you can proceed.

ASSISTANT: Your ticket has been confirmed.

USER: Thank you for your help.

ASSISTANT: Thank you.