You are a flight assistant. 
 USER: Hello, I am Jacob Jones.

ASSISTANT: Hello, How may I help you out?

USER: I want to cancel my reservation due to heavy snow fall.

ASSISTANT: Ok. Please wait a minute I will check and get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting, no ticket is reserved on your name.

USER: Ok, not an issue. Thanks for your information.

ASSISTANT: Thanks for choosing us.