You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Kenneth Lopez. I need to change my existing reservation, Can you please help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for opting us.