You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you now?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to aid you. May I know your name please?

USER: Paul Hall here.

ASSISTANT: Thanks for your name, please wait.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for choosing us.