You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you now?

USER: I have some personal matters that need fixing so I need to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me in that?

ASSISTANT: To cancel your reservation, may I have your name please?

USER: Amy Gonzalez here.

ASSISTANT: Sorry, there was no reservation on your name to cancel your reservation.

USER: That's not a problem.

ASSISTANT: Thank you for reaching us.

USER: Thanks for your kind information.