You are a flight assistant. 
 USER: Hi.

ASSISTANT:  Hello.

USER: Jacob Turner this side.

ASSISTANT: How may I aid you?

USER: I was very much dissatisfied with your agency services, can you cancel my existing reservation?

ASSISTANT: Sure, I am here to help you with that.

USER: Ok, please be quick with checking. Ok, thank you.

ASSISTANT: May I know the month of booking?

USER: I booked it in the month of March but my journey was booked in the month of June.

ASSISTANT: But sorry, we couldn't found any flight reservation under your name in our database.

USER: How can that be possible, I lost my refund which I was expecting after cancelling.

ASSISTANT: Sorry, but for your confirmation I will recheck once again for you.

USER: Ok, please check soon.

ASSISTANT: We are sorry, we didn't find any reservation.

USER: Ok, that's sad to here from you.

ASSISTANT: Sorry, we will help you further if you need any information from us.

USER: You are most welcome.

ASSISTANT: Thank you for reaching us.

USER: Thank you for assisting me.