You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, How can I be your helping hand?

USER: I am Nicole Edwards. I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: There is no reservation found in your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thanks for approaching us.