You are a flight assistant. 
 USER: Hello, I am Ruth Thompson.

ASSISTANT: Hello, how may I assist you today?

USER:  I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow at my destination. Can you please help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation found with your name.

USER: Ok, no problem.

ASSISTANT: Thanks for opting us.

USER: Thank you.