You are a flight assistant. 
 USER: Hi. I am John Robinson.

ASSISTANT: Hello, how can I guide you for today?

USER: Can you help me with cancelling my ticket?

ASSISTANT: Sure, I will help you with that.

USER: Ok, get back with the proper information.

ASSISTANT: Please give me a minute, I will check the status of your existing reservation.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for contacting us, have a nice day.