You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you today?

USER: Can you help me cancel my reservation which was made on the name of Gary Jones?

ASSISTANT: Sure, I will help you to cancel. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your presence. We did not found any reservation on your name to cancel.

USER: That's ok, thank you.

ASSISTANT: Thank you for connecting us, have a nice day.