You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my ticket as I am sick.

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: Patrick Perez here.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Welcome Patrick Perez.