You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I be your helping hand?

USER: I am Frank Scott. As my plan to visit my grand parent's house got cancelled, I need your help in cancelling my recent reservation.

ASSISTANT: Ok. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to say that there is no reservation available with your name.

USER: Ok, thanks for the information.

ASSISTANT: Thank you for availing us.