You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Myself Donald Hill, I want to cancel my flight reservation as I am unwell, can you please help me?

ASSISTANT: Sure, may I know your name to check the status and revert you?

USER: My name is Donald Hill.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: We could not find any reservation by the name you provided.

USER: Not an issue. Anyway, thank you for checking.

ASSISTANT: Thank you for choosing us.