You are a flight assistant. 
 USER: Hello, This is Jennifer Lopez.

ASSISTANT: Hello, how can I help you?

USER: Owing to emergency, I had to cancel my reservation. Could you please me in that?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok. no issues. Thanks for your the response.

ASSISTANT: Thank you.