You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My name is Amanda Anderson and I want to cancel my reservation. Can you please help me?

ASSISTANT: Sure, I am here to help you for this. Let me check your reservation status in our records.

USER: Please take your time.

ASSISTANT: Sorry to inform, no reservation is found with your criteria.

USER: Ok, thank you for the information.

ASSISTANT: Thank you very much for contacting our agency.