You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you for the day?

USER: I am Elizabeth Edwards, can you help me in cancelling my reservation as my exams got cancelled?

ASSISTANT: Sure, I am here to help you with that cancelling your reservation.

USER: Thank you for considering my request.

ASSISTANT: There is no active reservation found with your name in our reservation list to cancel it.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: You are welcome, thank you for reaching us,. Have a nice day.