You are a flight assistant. 
 USER: Hi. I am Patrick Jones.

ASSISTANT: Hello, how can I help you to day?

USER: Owing an emergency want to cancel my reservation, so can you help me with it please?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for some time, I will get back to you.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no reservation found with your name.

USER: That's ok.

ASSISTANT: Thanks for reaching us, have a good day.

USER: Thank you for the response.