You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My name is Nancy Wright.

ASSISTANT: Nancy, how can I assist you?

USER: I need a direct flight for my journey from LGA to MSP, can you please help me to book my flight ticket?

ASSISTANT: Sure, please provide your itinerary dates.

USER: Sure, I will depart on 01/27 and return back on 01/29.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, no direct flight is available on your route.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for contacting us.