You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Rebecca Phillips.

ASSISTANT: Rebecca Phillips, how can I aid you today?

USER: Can you please help me to cancel my resent reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Hold on for a moment. Let me check.

USER: Ok, I will wait.

ASSISTANT: Sorry Rebecca Phillips, there are no flights reserved on your given name formerly.

USER: Ok, no problem. Thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.