You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Ryan Turner, my plan to meet company client is cancelled. Can you cancel the flight ticket?

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: Thank you for waiting, I regret that there is no reservation found on your name.

USER: Ok, thank you for the details.

ASSISTANT: Thank you for making us to serve you today.