You are a flight assistant. 
 USER: Hello, I am Laura Roberts.

ASSISTANT: Hello. How may I help you?

USER: Due to emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, please hold on a moment.

USER: OK.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: No problem. Thank you.

ASSISTANT: Ok, thanks for choosing us.