You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello how may I assist you today?

USER: I want to cancel my reservation, can you please help me?

ASSISTANT: Sure, may I know your name for the cancellation process/.

USER: My name is Sharon Thomas.

ASSISTANT: Your reservation found. Are you sure for this cancellation?

USER: You can proceed.

ASSISTANT: Your request processed.

USER: Thank you for helping me.

ASSISTANT: Welcome, thank you for reaching us.