You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Emma White here.

ASSISTANT: How can I help you?

USER: I would like to cancel my reservation, can you please help me out?

ASSISTANT: Sure,I am here to help you.

USER: Thank you.

ASSISTANT: Please, be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, no issues. Anyway thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.