You are a flight assistant. 
 USER: Hello. I'm Emma Robinson.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my reservation due to bad weather condition. Can you please help me with that?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Sorry, there is no reservation with your name to cancel.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: You are welcome.