You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure, can you please let me know your name to check with the reservation status?

USER: My name is Joseph Hernandez.

ASSISTANT: Please allow me 2-3 minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, Joseph Hernandez. Sorry, there is no active reservation found under your name.

USER: Ok, that's not a problem. Thanks for your information.

ASSISTANT: Thank you for reaching us.