You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Thomas Johnson here.

ASSISTANT: Thomas, how may I render you?

USER: Please help  me out in cancelling the recent reservation booked on my name .

ASSISTANT: Sure, please give me a moment to check your ticket status. Sorry, no reservation is available by your name.

USER: Sure,take your time. Its ok, no issues. Thank you for your information.

ASSISTANT: Thank you for reaching us.