You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, let me know your name to check your reservation details in our database.

USER: Thank you. Myself Susan Turner.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: We have found your reservation and we have cancelled it.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.

USER: Most welcome.