You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I need to cancel my recent reservation as my schedule is cancelled. Can you please help me out?

ASSISTANT: Sure, I am here to help you. May I know your name to check your reservation status?

USER: Joseph Turner here.

ASSISTANT: Ok, please give me a moment. Sorry, there is no reservation found on your name in our records.

USER: Sure. Not an issue. Thank you for checking.

ASSISTANT: Thank you for reaching us.