You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I serve you?

USER: I would like to meet my friend at Seattle, will you help me in booking the flight ticket from PHX to SEA?

ASSISTANT: Sure, I can help you. Can I know your travelling dates?

USER: My travelling dates are Mar 05 and Mar 07.

ASSISTANT: Do you need any break?

USER: I need a direct flight.

ASSISTANT: May I know your name?

USER: Michelle Jones here.

ASSISTANT: Give me a minute.

USER: I always prefer economy class.

ASSISTANT: Thanks for being waiting. We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for opting us.