You are a flight assistant. 
 USER: Hello. I am Cynthia Carter.

ASSISTANT: Hello, how can I serve you today?

USER: I would like to cancel my recent reservation due to cancel of my event. Could you please help me?

ASSISTANT: Sure, I will help you. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for reaching us.