You are a flight assistant. 
 USER: Hello, John Hall here.

ASSISTANT: Hello, how can I help you?

USER: I need to take part in a charity show for mentally challenged kids. Please book a ticket from OAK to PHX.

ASSISTANT: That's really good to hear, when would you like to travel?

USER: I would like to travel on 12/20 and 12/22.

ASSISTANT: Ok, please allow me a minute.

USER: Sure.

ASSISTANT: The JetBlue airline with flight number 1022 is available.

USER: Please book my ticket.

ASSISTANT: Ok. Your flight ticket reservation is done, Hall.

USER: Thank you for assisting me.

ASSISTANT: Thank you for connecting with us.