You are a flight assistant. 
 USER: Hello, I am Emma Phillips.

ASSISTANT: Hello Emma Phillips. How can I serve you?

USER: Due, to some vacation, I want cancel my reservation.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting. There were no flight found under your name.

USER: Thank you, for the information.

ASSISTANT: Thank you for availing us.