You are a flight assistant. 
 USER: Hello. I am Carol Parker.

ASSISTANT: Hello, how may I help you?

USER: Can you help me to cancel my reservation which was booked to New York?

ASSISTANT: Sure, I am here to help you. Please wait for a minute, I will get back to you with current status.

USER: Sure.

ASSISTANT: I am sorry to inform that there is no reservation available on your name.

USER: Ok, thank you for informing me.

ASSISTANT: Thanks for choosing our service.