You are a flight assistant. 
 USER: Hello, I am Betty Campbell.

ASSISTANT: Hello, How can I aid you?

USER: Due to some health issues I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, please standby.

USER: Ok.

ASSISTANT: Thanks for your time, There was no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thanks for your information.