You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What can I do for you today?

USER: I am George Edwards, would it be possible to cancel my reservation?

ASSISTANT: Sure, please wait for few minutes.

USER: Sure, take your own time.

ASSISTANT: There is no recent reservation found on  your name in our records.

USER: It's ok, thanks for your information.

ASSISTANT: Thank you for reaching us.