You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, Good Morning.

USER: My name is Amanda Rodriguez.

ASSISTANT: How can I help you?

USER: Actually, I have booked a ticket to NYC to attend a carnival, but due to medical emergency, I want to cancel my trip.

ASSISTANT: Ok Amanda, so do you want me to cancel your reservation?

USER: Yes, please help me out.

ASSISTANT: Ok, please hold on for a moment so that I can check the status of your existing reservation.

USER: Sure, take your time.

ASSISTANT: Sorry, I could not find any ticket booked with your name.

USER: That's ok. Thank you for your time.

ASSISTANT: Thank you, have a good day.