You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how could I help you?

USER: I am Nicholas Robinson. I have some personal matters that need fixing so I need to change an existing. Can you please help me in that?

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: There is no reservation found on your given name in our records.

USER: Ok, no problem.

ASSISTANT: Thank you for availing us.