You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how shall I provide assistance to you today?

USER: I am Timothy Thompson. Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, please wait.

USER: Sure, I will wait for your information.

ASSISTANT: Sorry, there was no active reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for contacting us.