You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I need to cancel my reservation due to some personal issues. So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: I am Emily Martin.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Emily Martin, no reservation has been found on your name in our database.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for reaching us.