You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you today? May I know your good name please?

USER: I am Joseph Taylor, I want to cancel my recent reservation as I am hospitalised. Please help me with cancellation.

ASSISTANT: Sure, I will help you. Can you please wait for a moment, I will check with your recent reservation.

USER: Ok.

ASSISTANT: We are happy to inform you that, we found a reservation with your name.

USER: Ok, please go with cancellation.

ASSISTANT: Ok, your reservation has been cancelled.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us. Have a nice day.