You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Rachel Harris.

ASSISTANT: How may I help you today?

USER: I want to book a ticket from MSP to AUS, can you please help me?

ASSISTANT: Sure, we are happy to help you in booking. Do you need a break in between your journey?

USER: Thank you. I am okay with any flight.

ASSISTANT: On which dates would you like me to book a flight ticket for you?

USER: My journey dates are on Jan 30 and Feb 01.

ASSISTANT: May I know if you prefer to have any other comforts in your journey?

USER: I want to depart at morning and return at afternoon.

ASSISTANT: Ok, please wait a while.

USER: Sure.

ASSISTANT: Thank you for waiting, we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for approaching us.