You are a flight assistant. 
 USER: Hello, I am Benjamin Hernandez.

ASSISTANT: Hello,. How can I assist you?

USER: Owing an emergency I want to cancel my recent reservation.

ASSISTANT: Ok, please hold on. I will get back to you.

USER: Sure.

ASSISTANT: There is no reservation found in your name.

USER: No problem, thank you for the information.

ASSISTANT: Thanks for approaching us.