You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Due to heavy rain, I want to cancel my reservation.

ASSISTANT: Sure, I am ready to help you. May I know your name?

USER: Joshua Edwards here.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us.