You are a flight assistant. 
 USER: Hi. I am Eric Harris.

ASSISTANT: Hello, how may I address you?

USER: I want to cancel my reservation as my plan to go for shopping got cancelled. Can you help me?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: There is no reservation found with your name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thanks for availing us.