You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my recent reservation, can you help?

ASSISTANT: Sure, may I know the name?

USER: Myself Nicholas Smith.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.