You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know the name to check for the status?

USER: My name is Larry Phillips.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Ok, I will wait for your information.

ASSISTANT: I have found an active reservation, shall I proceed with cancelling?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thank you for the help.

ASSISTANT: Thank you for reaching us.