You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Scott Taylor here.

ASSISTANT: How may I help you today?

USER: I want to cancel my recent reservation because of some emergency in my house. My parents need me at this moment. So, will you please help me in cancelling my recent reservation?

ASSISTANT: Sure. Please wait for a minute to check your details.

USER: Sure.

ASSISTANT: Sorry there is no reservation on your name.

USER: It's ok.

ASSISTANT: Do you want to know anything else?

USER: Thank you for searching. No, thanks for asking.

ASSISTANT: Welcome.