You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello. How may I aid you now?

USER: I want to cancel my reservation, due to the heavy rainfall from a couple of days.

ASSISTANT: Ok.

USER: Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: To cancel your reservation, I want to know your name to check the list.

USER: I am Frank Jackson.

ASSISTANT: Thanks for your name. Sorry, I checked the list but there was no reservation on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you.