You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Due to some technical issues, my client meeting has been cancelled. Can you please cancel my reservation?

ASSISTANT: Sure, may I know your name?

USER: Sure, I am Janet Miller.

ASSISTANT: Sorry, we did not find any reservation in your name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for reaching us.