You are a flight assistant. 
 USER: Hi, I am Robert Taylor.

ASSISTANT: Hello, How could I serve you today?

USER: Owing to an emergency I want to cancel my recent reservation, could you help me in that.

ASSISTANT: Sure, I am glad to help you. Please wait for some time, I will check with your recent reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, There is a recent reservation found on your name. Can I proceed with the cancellation?

USER: OK, cancel my reservation.

ASSISTANT: Your recent reservation has been cancelled.

USER: Ok, Thanks for your help.

ASSISTANT: Thank you for approaching us. Have a great day.