You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I provide assistance to you?

USER: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?

ASSISTANT: Sure, I can change your reservation right now. Before that I need to know your good name please?

USER: Rachel Roberts here.

ASSISTANT: Ok, wait for some time I will check the reservation on your name and get back to you.

USER: Sure, Make it fast.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thanks for approaching us.