You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for the day?

USER: I am Laura Davis. I want to change my reservation due to heavy rainfall at my place.

ASSISTANT: Ok. Please wait I will check the reservation status and get back to you.

USER: Sure.

ASSISTANT: Sorry we couldn't find any reservation on your name.

USER: Ok, thanks for informing.

ASSISTANT: Thank you for reaching us.