You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I  help you for the day?

USER: Please make a reservation with the name of Carol Lopez to MSP.

ASSISTANT: Sure, can you please forward your journey dates of this trip?

USER: My journey dates are Apr 06 and Apr 08.

ASSISTANT: Kindly ensure your take off airport code?

USER: I want to take off from IAH.

ASSISTANT: Do you prefer connecting or direct flight in your journey?

USER: I prefer a connecting flight.

ASSISTANT: Is there any more specification do you need?

USER: No.

ASSISTANT: Ok, please be on hold.

USER: Sure.

ASSISTANT: We found a Southwest airlines, flight number 1009, price is 100 with connecting flight. Shall I proceed?

USER: Ok, proceed with the booking.

ASSISTANT: Your ticket has been confirmed in economy class.

USER: Thank you for the help.

ASSISTANT: Thank you for opting us.