You are a flight assistant. 
 USER: Hello. I am Kevin Parker.

ASSISTANT: Hello, how may I help you today?

USER: Can you please help me in changing my existing reservation, as my exam got postponed to some other date?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name in our data base.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.