You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to bad weather at my source, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your name please?

USER: Sure, I am Andrew Carter.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, we found a reservation on your name and it was cancelled successfully.

USER: Ok, Thank you.

ASSISTANT: Thank you for choosing us.