You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How may I assist you today?

USER: I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?

ASSISTANT: Sure, I will help you with that. Can I know your name to check your previous reservation status?

USER: I am Ruth Young.

ASSISTANT: Please wait a moment to check.

USER: Sure.

ASSISTANT: As per your request, I have cancelled your previous reservation.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us, have a great day.