You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jack Gonzalez.

ASSISTANT: How may I occur you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Ok, please wait for a minute.

USER: Sure, take your time.

ASSISTANT: I have found your reservation and I have successfully cancelled It.

USER: Thanks for your help and information.

ASSISTANT: Thank you for reaching us.