You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Janet Roberts. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I will help you with that. Let me check your reservation status.

USER: Sure.

ASSISTANT: Janet, I have not found any reservation by your name in our database.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us.