You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I want to change my existing reservation owing to an emergency.

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: My name is Emily Anderson.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Thanks.

ASSISTANT: Thank you for reaching us.