You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be there for you?

USER: Due to emergency I need to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, will you please let me know your name?

USER: Kevin Lee here.

ASSISTANT: Ok, let me check the current status and revert you.

USER: Sure.

ASSISTANT: Thanks for waiting, I regret to inform you that there is no reservation found active under your name.

USER: Ok, no problem. Thanks for your information/.

ASSISTANT: Thank you for picking us.