You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER:  I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?

ASSISTANT: Sure, I am here to help you. May I know your name to check the reservations which are previously done under your name?

USER: Myself Carol Rodriguez, please check my reservation under this name.

ASSISTANT: Sorry Carol, there is no even a single reservation under your name to cancel.

USER: Ok, fine no problem. Thank you giving me information about my reservation.

ASSISTANT: It's my pleasure, thank you for reaching out here.