You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, Please give me a moment to check your ticket status.

USER: Sure, take your time.

ASSISTANT: May I know your name?

USER: My reservation was done under the name Katherine Garcia.

ASSISTANT: Katherine Garcia, I found your reservation and cancelled it.

USER: Thank you for your service.

ASSISTANT: Thank you for choosing us.