You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I support you today?

USER: I intend to cancel my reservation due to bad weather at my place. Can you help me with it?

ASSISTANT: Sure, we are here to help  you. Kindly mention your name to proceed.

USER: My name is Samantha Wright.

ASSISTANT: Please hold a moment, let me check your current reservation and let you know.

USER: Ok.

ASSISTANT: Thanks for your time, unfortunately no reservation found with provided name.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for approaching us.