You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to change my existing reservation, due to bad weather conditions. Can you please help me out with it?

ASSISTANT: Sure, We are here to help you.

USER: Thank you for the response.

ASSISTANT: May I know your name?

USER: I am Scott Robinson.

ASSISTANT: Give me a minute.

USER: Ok, sure. Take your own time.

ASSISTANT: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.

USER: Ok, not a problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.