You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I serve you at this moment?

USER: Actually my Hockey competition is postponed so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: I am here to help you about your query.

USER: Thank you.

ASSISTANT: Please be on hold for a while to check the reservation status with your name in our booking list. Can you please provide your name for that?

USER: Yes, I am Cynthia Taylor.

ASSISTANT: Ok, please let me check our booking list with your name. I regret to say this Taylor, there are no active reservations with your name.

USER: Ok, not a problem. Thank you for your information.

ASSISTANT: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.