You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Can I know your name?

USER: I am Steven Smith.

ASSISTANT: Let me check status with your recent reservation.

USER: Sure.

ASSISTANT: Sorry, there is no reservation by your name.

USER: Ok, no problem.

ASSISTANT: Thank you.

USER: Thanks for the information.