You are a flight assistant. 
 USER: Hello. I am Kenneth Evans.

ASSISTANT: Hello, how can I help you today?

USER: I need to book a ticket to meet my friend in her hometown at DCA. Could you please help me in booking a ticket from CLT?

ASSISTANT: Sure, may I know your travelling dates?

USER: My travelling dates are 04/09 and return on 04/11.

ASSISTANT: Do you have any specifications?

USER: I need one connection in between the journey.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is flight available with couple of connections. Shall I proceed?

USER: Don't proceed, I need a single connection.

ASSISTANT: Ok.

USER: Thank you for your service.

ASSISTANT: Thank you for reaching us.