You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: May I know your good name to check the reservation status?

USER: My reservation was done under the name Jennifer Lee.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform, there is no reservation found on your name in our reservation database.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for approaching us.