You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: My trip was cancelled and I want to cancel my reservation, can you hep me? My name is George Gonzalez.

ASSISTANT: Sure, please tell me the name? Ok, provide me the journey details? Sorry for the inconvenience, there is no reservation has been found on your name.

USER: Ok, thank you for checking.

ASSISTANT: Thank you.