You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Nicole Collins. Due to some technical issue in my office, I want to solve the issue. Regarding that, Can you cancel my booking?

ASSISTANT: Ok. Please wait a minute. Sorry, there is no reservation with your name.

USER: It's fine. Anyway, thank you for your help.

ASSISTANT: Welcome.