You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello. How may I help you out?

USER: Please help me to cancel my recent reservation.

ASSISTANT: Sure, I will help you in cancelling the reservation. May I know your name please?

USER: Richard Scott.

ASSISTANT: Sorry, there are no reservations found in our database.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.