You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: Owing to an emergency, can you please cancel my recent reservation?

ASSISTANT: Sure, I am glad to help you. Can I have your name to search your details in our database?

USER: George Hernandez is my name, I have reserved my flight ticket with that name.

ASSISTANT: Ok, let me check your details and I will inform you the status.

USER: Ok.

ASSISTANT: George, sorry to inform you that there is no active reservation found under your name to cancel.

USER: Ok, fine not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.