You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Kevin Thompson here. I would like to cancel my recent reservation, can you help me?

ASSISTANT: Please wait a while.

USER: Sure, take your time.

ASSISTANT: Sorry to say, there is no reservation on your name in our database.

USER: Ok, no issues. Thank you for the service.

ASSISTANT: Thank you for opting us.