You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: I would like to meet my grand parents at Philadelphia, please book a ticket from SFO to PHL.

ASSISTANT: Sure, I am oblige to help you in flight ticket booking. Can you please help me in providing your travelling dates?

USER: My journey dates are 09/12 and 09/14.

ASSISTANT: Ok, please give me a moment to check the flight on your travel dates.

USER: Sure, take your time.

ASSISTANT: Is there any connection limit that you are preferring in your journey?

USER: Yes, I need a flight with 1 connection.

ASSISTANT: I am unable to find the flight on your travel dates to book the flight ticket to reach you destination.

USER: Ok, no problem.

ASSISTANT: May I know your name for documentation purpose?

USER: Sure, my name is Eric Garcia.

ASSISTANT: Ok, thank you for providing your information and thank you for reaching us.

USER: Thank you for your information.

ASSISTANT: You are most welcome.