You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Betty Turner here.

ASSISTANT: How may I aid you today?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, I can help you with that.

USER: Thank you.

ASSISTANT: Ok, just give me a moment, I will check your previous reservation status.

USER: Sure.

ASSISTANT: There is no previous reservation available on your name Betty Turner.

USER: Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day Betty Turner.

USER: Welcome.