You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I am Cynthia Garcia. I need to cancel my recent reservation due to demise of my great grandfather, can you help me in cancellation?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Cynthia Garcia, there is no active reservation on your name in our database.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.