You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I can help you. May I know your name?

USER: Justin Robinson here.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: Thanks for your time. We didnt found any reservation by this name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for contating us.