You are a flight assistant. 
 USER: Hello, I am Laura Parker.

ASSISTANT: Hello, how can I assist you today?

USER: Owing to an emergency I want to cancel my recent reservation, can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for waiting, no reservation was found with your good name.

USER: Ok, no worries at all.

ASSISTANT: Thank you for opting us.

USER: Thanks for your information.