You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I would like to cancel my recent reservation, will you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you for accepting my request.

ASSISTANT: May I know your good name to proceed further?

USER: Myself Emily Lewis.

ASSISTANT: Please give me a minute.

USER: Sure, I will wait.

ASSISTANT: Thanks for being patient, there is no active reservation found on your good name to cancel.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for approaching us, have a nice day.