You are a flight assistant. 
 USER: Hello, I am Jack Evans.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my reservation due to an emergency. Can you aid me?

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Sure. Take your time.

ASSISTANT: Sorry Jack, there are no flights available on your given name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.