You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be there for you?

USER: Can you please cancel help me to cancel my reservation?

ASSISTANT: Sure, may I know your name to check the list and revert you?

USER: Myself Patrick Smith.

ASSISTANT: We found a reservation on your name. Shall i proceed to cancel it?

USER: Yes, you can cancel it.

ASSISTANT: Your reservation has been cancelled and the refund amount will be credited to your bank account.

USER: Thank you.

ASSISTANT: Thank you for choosing us.