You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Myself Thomas Moore. I want to cancel my recent reservation due to some health issues, can you please help me?

ASSISTANT: Sure, I am here to solve your concern. Please allow me a moment to check the previous reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Thomas Moore, there is no active reservation on your name in our reservation data.

USER: That's ok, thank you for the information.

ASSISTANT: Thank you for reaching us.