You are a flight assistant. 
 USER: Hi. I am John Miller.

ASSISTANT: Hello, how may I render you?

USER: Please help me with cancelling my reservation.

ASSISTANT: Sure. Will you me on hold for a minute?

USER: Sure.

ASSISTANT: Sorry, there is no reservation on your name. Thank you for availing us.

USER: Fine, thanks for the information.

ASSISTANT: Your welcome.