You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello, how may I guide you?

USER: I want to cancel my reservation.

ASSISTANT: Ok, could you please provide your name to check your reservation status.

USER: Cynthia Scott is my name.

ASSISTANT: Ok Scott, please be on hold to check.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found under your name in our records. Would you like to ask us anything else?

USER: No, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.