You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Can you please help me to book a ticket from CLT to HOU?

ASSISTANT: Sure, please share your travel dates.

USER: I want to book a ticket from Aug 07 and Aug 09.

ASSISTANT: Do you need a lay by in between the journey?

USER: I need single connection in between journey.

ASSISTANT: May I know your name?

USER: My name is Mathew Turner.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: We found a connecting flight in Southwest Airlines with flight number 1002 having an economy class. Shall I proceed to book?

USER: You can proceed.

ASSISTANT: Your booking has been processed.

USER: Thank you.

ASSISTANT: Thank you for opting us.