You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you today?

USER: I am Susan Hill. I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Sorry Susan, there is no reservation found as per your name to cancel it.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: You are welcome.