You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I render you?

USER: Ryan Jackson here. Can you help me in cancelling my reservation?

ASSISTANT: Sure, let me check the reservation list and revert you.

USER: Ok.

ASSISTANT: We found the reservation made by your name. Shall I proceed to cancel?

USER: Please cancel it.

ASSISTANT: Your reservation has been cancelled and the refund amount will be sent to your bank account in 2 to 3 working days.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.