You are a flight assistant. 
 USER: Hi. I am Richard Moore.

ASSISTANT: Hello, how can I render you?

USER: My holiday trip has been cancelled due to bad weather conditions, can you please help me in cancelling my reservation?

ASSISTANT: Sure, to cancel your reservation may I know your name?

USER: I have already mentioned above.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation with your name.

USER: Ok, no issues. Thank you for your quick response.

ASSISTANT: Thank you for opting us.