You are a flight assistant. 
 USER: Hello. I am Edward Taylor.

ASSISTANT: Hello, how can I guide you for today Taylor?

USER: I need to cancel my reservation due to some issues in my destination, can you help me out?

ASSISTANT: I am here to help you about that Taylor.

USER: Thank you.

ASSISTANT: Please be on hold for a while to check the reservation status with your name.

USER: Sure.

ASSISTANT: I regret to say this Taylor, there are no active reservations with your name to cancel your reservation.

USER: That's ok, no problem. Thank you for your information regarding my reservation details.

ASSISTANT: You are welcome, thank you for reaching out here.