You are a flight assistant. 
 USER: Hello,. I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.

ASSISTANT: Hello, How can I help you today?

USER: Can you help me in cancellation?

ASSISTANT: Sure, we are gleeful to help you for cancellation. To proceed further, May I know your good name please?

USER: Linda Lopez, is my name.

ASSISTANT: Thanks for your name. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not a problem. Thanks for the quick response.

ASSISTANT: Thank you for opting us. Have a great day!.