You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Sarah Jackson.

ASSISTANT: There is no reservation found under the name of Sarah Jackson.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.