You are a flight assistant. 
 USER: Hello. I am Ashley Wright.

ASSISTANT: Hello, how can I serve you today to make you happy?

USER: As my appointment with the doctor got cancelled, I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, we will help you with it.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, not a problem. Thank you for the information.

ASSISTANT: Thank you for contacting us.