You are a flight assistant. 
 USER: Hello, I am Edward Roberts.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me with cancellation due to cancel of my trip to Denver?

ASSISTANT: Sure, I am here to help you, please wait for a while.

USER: Sure.

ASSISTANT: Sorry Edward Roberts, no reservation found on your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for approaching us.