You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Actually, I want to change my existing reservation which is done recently due to some problems, can you please help me in this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please help me with your good name.

USER: Sure, my name is Ashley Baker.

ASSISTANT: Sorry, there is no active reservation on your name in our data.

USER: Ok, not an issue. Anyways, thank you for your service.

ASSISTANT: Thank you for opting us.