You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I render you?

USER: Due to sudden death of my friend I need to cancel my recent reservation can you help me with it?

ASSISTANT: Sure. May I know your good name?

USER: I am Emma Young.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: No problem.

ASSISTANT: Thank you for reaching us.

USER: Thank you for the information.