You are a flight assistant. 
 USER: Hi. I am Dorothy Wright.

ASSISTANT: Hello, Please inform me, How may I assist you the day?

USER: Due to sudden demise of my grandfather, I want to cancel my trip. Can you please help me with that?

ASSISTANT: Sure, I can help you in that.

USER: Thank you.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry to inform that, there is no active reservation found on your name.

USER: No issues. Thank you for your quick response.

ASSISTANT: Thanks for consulting us, have a nice day.