You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Can you please share your name to proceed further?

USER: Deborah Scott here.

ASSISTANT: Please stand by.

USER: Sure.

ASSISTANT:  Sorry, no reservation found on your given name in our database to cancel it.

USER: Ok, thank you.

ASSISTANT: Thank you for contacting us.