You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I am Nicole Phillips. I would like to cancel my flight ticket. Could you please help out?

ASSISTANT: Sure, I'll help you with that. Please be on hold.

USER: Sure, please take your time.

ASSISTANT: Nicole, there is no reservation found under your name to do cancellation.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.