You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am here to help you with that.

USER: Ok.

ASSISTANT: Can you please share me your name?

USER: My name is Jennifer Smith.

ASSISTANT: Sorry, there is no active reservation found on your name.

USER: That's ok. Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.