You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you?

USER: I need to cancel my ticket, can you help me?

ASSISTANT: Sure, may I know your name?

USER: I am Ruth Jones.

ASSISTANT: Please give me a moment.

USER: Sure.

ASSISTANT: I found your reservation and cancelled it.

USER: Thank you for that.

ASSISTANT: Thank you for reaching us.