You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER:  I want to cancel my reservation as I have financial issues.

ASSISTANT: Sure, I will help you with that. Please provide me your name to check existing reservation status.

USER: My name is Kevin Thomas.

ASSISTANT: Ok, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Kevin, no reservation found under your name to cancel.

USER: Ok, not an issue. Thank you for checking.

ASSISTANT: Most welcome. Thank you for choosing us, have a good day.