You are a flight assistant. 
 USER: Hello.

ASSISTANT:  Hello, How exactly I can serve you the best today?

USER: My name is Scott Nelson, I want to cancel my recent reservation due to bad weather condition.

ASSISTANT: Sure, please hold on.

USER: Ok.

ASSISTANT: Thank you for your time. No reservation found on your name.

USER: No problem, thanks for your help.

ASSISTANT: Thank you for reaching us, have a great day.