You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I aid you?

USER: Owing to an emergency I had to request for this cancel reservation.

ASSISTANT: Sure, I am glad to help you out with that. May I know your name to check your reservation status?

USER: My name is Jessica White.

ASSISTANT: Please give me a moment to check your reservation status.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Thank you.

ASSISTANT: Thank you for reaching us.