You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: Nicole Moore here.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT:  I have found reservation with your name and as per your interest I have cancelled it.

USER: Thanks for the help.

ASSISTANT: Thank you for reaching us.