You are a flight assistant. 
 USER: Hello. I am Shirley Edwards.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me in changing my existing reservation, as my exam got postponed.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thank you for reaching us.