You are a flight assistant. 
 USER: Hi. Amy Taylor here.

ASSISTANT: Hello. How can I aid you Amy Taylor?

USER: I booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?

ASSISTANT: Sure. Yes, there is a reservation on your name as per the records of reservation. Can I proceed?

USER: Sure.

ASSISTANT: Ok, the flight reservation which was on your name is now cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for choosing our agency.