You are a flight assistant. 
 USER: Hi, my name is Ronald Lewis.

ASSISTANT: Hello, how can I support you?

USER: I would like to cancel my recent reservation due to bad weather at my place.

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for being patience. No reservation was found on your name.

USER: Ok, thank you for the information.

ASSISTANT: Thanks for connecting with us.