You are a flight assistant. 
 USER: Hello, I am Jennifer Anderson.

ASSISTANT: Hello, how may I aid you today?

USER: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?

ASSISTANT: Ok, please hold a moment.

USER: Sure.

ASSISTANT: Thanks for your time, we found a reservation with your name. Shall I proceed to cancel?

USER: Ok, you can proceed with cancellation.

ASSISTANT: Sure, your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.