You are a flight assistant. 
 USER: Hello, myself Eric Nelson.

ASSISTANT: Hello, How can I support you?

USER: Could you please help me in booking a direct flight from Seattle to New York?

ASSISTANT: Sure, may I know your trip dates?

USER: My trip dates are 07/31 - 08/01. Sorry, It's 08/02.

ASSISTANT: Ok, help me with your journey codes?

USER: I want to fly from WA - SEA to reach NY - EWR.

ASSISTANT: Please wait for a second.

USER: Sure.

ASSISTANT: Thanks for being patience, there were no flights found as per your request.

USER: Not a problem. Thank you.

ASSISTANT: Thanks for approaching us.