You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Can you please help me to cancel my reservation due to bad weather conditions at my destination?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Nicole Hall.

ASSISTANT: Please allow me a moment.

USER: Sure, take your time.

ASSISTANT: There is no reservation found under your name in our data base.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for contacting us.