You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I have a reservation to attend a conference. But it has been cancelled due to technical issues. Can you please cancel my recent reservation?

ASSISTANT: Sure, may I know your good name?

USER: Ashley Taylor is my name.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I am sorry to inform that there is no reservation found with your name.

USER: That's not a problem. Thanks for your response.

ASSISTANT: Thank you for reaching us.