You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, can I have your name?

USER: I am Ronald Edwards.

ASSISTANT: Ok, please wait.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok, thank you.

ASSISTANT: Thank you for reaching us.