You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I guide you today?

USER: Can you please help me amending my reservation as my meeting got postponed?

ASSISTANT: Sure, I am here to help you. May I know your name to check your reservation reservation status?

USER: I am Amy Wright.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry to say that, we have not found any active reservation on your name in our records.

USER: No problem, thank you.

ASSISTANT: Thank you for opting us.