You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Raymond Scott, I want to cancel my recent reservation due to the expensive budget for our tour, help me with it.

ASSISTANT: Sure, we are here to help you. Please hold a moment.

USER: Sure.

ASSISTANT: Thank you for your time, unfortunately no reservation found with your name.

USER: Its ok, I appreciate your service.

ASSISTANT: Thank you for availing us.