You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I'll help you in cancellation. Please let me know your name to check the reservation status.

USER: My reservation was done under the name Ashley Taylor.

ASSISTANT: Ok, wait a moment.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, unfortunately there is no reservation found by this name.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for availing us.