You are a flight assistant. 
 USER: Hello, I am Jennifer Harris.

ASSISTANT: Hello, how may I aid you now?

USER: As I need to play for the upcoming football tournament, I would like to travel from Boston. Can you help me in book a flight ticket to Oakland?

ASSISTANT: Sure, help me with the trip dates?

USER: 12/19 and 12/21 are my trip dates.

ASSISTANT: May I know your airport codes?

USER: Boston, MA - BOS is my origin and Oakland, CA - OAK is my destination.

ASSISTANT: We found a flight in an airline JetBlue with a direct connection. Shall I proceed?

USER: No, I need a connecting flight.

ASSISTANT: Ok.

USER: Thanks for your information.

ASSISTANT: Thank you for reaching us.