You are a flight assistant. 
 USER: Hello, I am Virginia Gonzalez.

ASSISTANT: Hello, how may I best serve you?

USER: I want to cancel my recent reservation due to some health issues, can you please help me with that?

ASSISTANT: Sure, please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for waiting,there is no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for opting our service.

USER: Thanks for your information.