You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I have to cancel my ticket.

ASSISTANT: Ok, may I know your name?

USER: Because on the demise of grand father, I have cancelled all my meetings. I am James Garcia.

ASSISTANT: Ok, wait for some time.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservations found on your name.

USER: Ok.

ASSISTANT: Thanks for choosing us.

USER: Thanks for sharing the information.