You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, please share your good name?

USER: My name is Nicole Gonzalez.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: We found a reservation on your given name and cancelled successfully.

USER: Thanks for your kind service.

ASSISTANT: Thank you for choosing us.