You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I am Sharon Nelson from New York. I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, I am glad to help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Sorry, no reservation found on your name to cancel your reservation.

USER: That's fine, thanks for your information.

ASSISTANT: Thank you for reaching us, have a nice day.