You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I guide you?

USER: I am Gary Jones. Due to some problems my trip was cancelled so can you please cancel my flight ticket?

ASSISTANT: Sure, I can guide you and please allow me a moment.

USER: Ok, thank you for your response.

ASSISTANT: I have checked your status and it is showing that there is no reservation found for the user name to cancel.

USER: Oh! It's ok no problem. Thank you for your information.

ASSISTANT: You are most welcome and thank you for reaching us.