You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, before proceeding may I know your name please?

USER: My name is Nancy Rodriguez.

ASSISTANT: Sorry, based on your name we haven't found any previous flight reservation in airline records.

USER: No worries, thank you.

ASSISTANT: Thanks for contacting us.