You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I succor you?

USER: My holiday trip got cancelled due to heavy rain, can you please help me with cancelling my reservation?

ASSISTANT: Sure, may I know your name to check the reservation list and revert you?

USER: My name is Barbara Garcia.

ASSISTANT: We could not find any reservation by the name you provided.

USER: Ok, no worries. Thank you.

ASSISTANT: Thank you for picking us.