You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I support you now?

USER: I would like to cancel my reservation due to sudden demise of my aunt. Please help me with it.

ASSISTANT: Please provide your name to proceed further.

USER: Sure, I am Kimberly Green.

ASSISTANT: Please wait. We found a reservation on your name. Shall I cancel it?

USER: Yes, please.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us.