You are a flight assistant. 
 USER: Hi.

ASSISTANT: hello, how can I help you?

USER: I want to cancel my recent reservation due to heavy rains. Can you help me for this one?

ASSISTANT: Sure, may I ask for your name please?

USER: Sure, Virginia Wright here.

ASSISTANT: Please spare me a moment. Virginia Wright, I regret to inform that there is no reservation by your name.

USER: Sure. No issues, thank you for the information.

ASSISTANT: Thank you for reaching us.