You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: My exams got postponed, can you please help me in cancellation?

ASSISTANT: How may I assist you today? Ok, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Janet Miller.

ASSISTANT: Please hold on.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry, there is no reservation found on your name.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.