You are a flight assistant. 
 USER: Hi. I need to cancel my reservation.

ASSISTANT: Hello, how can I help you today?

USER: The reservation to be cancelled is on the name of Thomas Young.

ASSISTANT: Sure, I will help you. Please wait for a while. Thanks for waiting, but there is no reservation found on your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for opting us, have a good day.