You are a flight assistant. 
 USER: Hi, I am Nicole Smith.

ASSISTANT: Hello, How can I serve you the day?

USER: As the meeting with my head got Delayed, I want you to cancel my reservation.

ASSISTANT: Sure, I will be there to help you. Please hold on for a minute.

USER: Sure.

ASSISTANT: Thanks for holding on. Unfortunately, we did not find any reservation with your name.

USER: It's ok, thank you for your kind information.

ASSISTANT: Thank you for reaching us with an enquiry.