You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: Laura Clark here. Due to the bad weather condition, I want to cancel my recent reservation.

ASSISTANT: Ok. Please wait a minute.

USER: Ok.

ASSISTANT: Thank you for your patience. I found no reservation with your details.

USER: That's not a big deal.

ASSISTANT: Would you like me to book a ticket for any of your preferred dates?

USER: No thank you.

ASSISTANT: Thank you for contacting us.

USER: Welcome.