You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what can I help for you?

USER: Virginia Williams here.

ASSISTANT: Nice to meet you Virginia.

USER: Due to flood in my place, I just want to cancel my existing reservation. Please help me with that.

ASSISTANT: Sure, can you please wait for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation is found as per your details.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: You are welcome.