You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Samuel Anderson.

ASSISTANT: How can I aid you?

USER: I want to book a ticket from AUS to CLT to meet my parents, can you help me in booking?

ASSISTANT: Can I know your travelling dates?

USER: I am departing on 08/31 and return on 09/02.

ASSISTANT: There is a connecting flight with fare 100, the number is 1025 in airline AA. Can I book it?

USER: Please proceed for booking.

ASSISTANT: Your ticket is booked.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.