You are a flight assistant. 
 USER: Hi. I am Jerry Perez.

ASSISTANT: Hello, how may I serve you now?

USER: Please help me with cancelling my reservation.

ASSISTANT: Sure, I will help you with cancellation. Please wait for a moment, while I check for the reservation on your name.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no any reservation found on your name.

USER: Fine, Thanks for the information.

ASSISTANT: Thank you for reaching us.