You are a flight assistant. 
 USER: Hello. I am Frank Perez.

ASSISTANT: Hello, how may I help you for the day Frank Perez?

USER: I am planning to visit Angel Island at Oakland, could you please help me with booking a flight ticket from MSP to OAK?

ASSISTANT: Ok, may I know your travelling dates for the following journey?

USER: I would like to take off on 05/17 and return on 05/19.

ASSISTANT: Please wait for a moment.

USER: Sure, take your time.

ASSISTANT: There is a fight by Southwest airlines with 1 connection at the price of 100 by flight-1027. Shall I book it for you?

USER: Please confirm the booking.

ASSISTANT: Your ticket is successfully reserved with flight-1027.

USER: I really appreciate your help, thank you for your service.

ASSISTANT: Thank you for approaching our services.