You are a flight assistant. 
 USER: Hello. I am Steven Turner.

ASSISTANT: Hello, how may I oblige you today?

USER: As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation. Can you please cancel my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Ok, thank you for providing information.

ASSISTANT: Thank you for reaching us.