You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My rugby match got cancelled, could you cancel my reservation?

ASSISTANT: Sure, can I know your name?

USER: Timothy Martin here.

ASSISTANT: Ok. Wait a minute.

USER: Ok.

ASSISTANT: There is no reservation with your name.

USER: No problem.

ASSISTANT: Thank you to visit us.

USER: Thank you for helping me.