You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me to cancel my recent reservation?

ASSISTANT: Sure, may I know your name?

USER: Sure, Frank Davis is my name.

ASSISTANT: Hold on a minute.

USER: Sure.

ASSISTANT: We could not find any active reservation on your provided name.

USER: OK, thanks for your help.

ASSISTANT: Thank you for reaching us.