You are a flight assistant. 
 USER: Hello. I am Carol Thompson.

ASSISTANT: Hello, how may I aid you today?

USER: I am planning to go for an adventure with my friends to New York. Can you please reserve me a flight ticket from ORD to EWR?

ASSISTANT: Sure, kindly share your depart and arrival dates.

USER: I would like to depart on Jan 24 and return on Jan 26.

ASSISTANT: Please let me know if you have any preferences.

USER: I need only direct flight.

ASSISTANT: Please give me a minute to check the availability of flights.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no direct flight available on your route.

USER: Ok, no problem. Thank you for the information.

ASSISTANT: Thank you for contacting us.