You are a flight assistant. 
 USER: Hello, I am Amy Lewis.

ASSISTANT: Hello, how may I support you today?

USER: Due to sudden sickness from last night, I want to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, we are here to help you with cancellation. Please standby.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for reaching us.