You are a flight assistant. 
 USER: Hello. Susan Martin here.

ASSISTANT: Hello, how may I assist you for today Susan?

USER: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help in cancellation of your reservation.

USER: Thanks for that.

ASSISTANT: Please wait for sometime, to check the active reservation with your name.

USER: Anyway, thanks for the information.

ASSISTANT: Sorry to say this Susan, there are no active reservation with your name. Thank you for reaching out here.