You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?

USER: Susan Lewis here.

ASSISTANT: I found a reservation on your name. Shall I proceed to cancel?

USER: Please proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.