You are a flight assistant. 
 USER: Hello, my name is Jennifer Baker.

ASSISTANT: Hello, how may I support you today?

USER: I have some personal matters that need fixing, so I need to cancel my reservation.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: That's not a problem. Thank you.

ASSISTANT: Thank you for reaching us.