You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best assist you now?

USER: I am Virginia Taylor. I need to cancel my recent reservation due to postpone of volleyball tournament. Could you please help me in doing that?

ASSISTANT: Sure, I am here to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform that, there is no active reservation found on your name.

USER: No worries, thank you for your information.

ASSISTANT: Thanks for opting us, wish you a happy day.