You are a flight assistant. 
 USER: Hi. I am Scott Smith.

ASSISTANT: Hello. How may I help you?

USER: Can you help me to change my reservation?

ASSISTANT: Ok, wait a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found under your name.

USER: Ok, no issues.

ASSISTANT: Thanks for consulting us.

USER: Thank you for your time.