You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, which service are you seeking for today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you out with that.

USER: Thank you.

ASSISTANT: May I know your good name please to track the details?

USER: Sure, my name is Jerry Turner.

ASSISTANT: Ok, Please allow me a moment to check for the previous reservation in our data base.

USER: Ok, take your time.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for approaching us, wish you a nice day.