You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name please?

USER: Sarah Johnson is my name.

ASSISTANT: How can I oblige you Sarah Johnson?

USER: I need to cancel my reservation, as I need to stay back in own city due to hails on roads and heavy snow at my destination. Can you please help me in cancelling my reservation?

ASSISTANT: Sure, I will help you to cancel. Please be on hold.

USER: Sure, I will wait for your response.

ASSISTANT: Thanks for being on hold. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: Ok, not an issue. Thanks for your quick response.

ASSISTANT: Thanks for availing our service.