You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I help you?

USER: I want to change my recent reservation. Can you help me out?

ASSISTANT: Sure, May I know your name?

USER: Betty Harris.

ASSISTANT: Ok, please wait a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you.