You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me out?

ASSISTANT: Sure, I will do that for you. May I know your name?

USER: Thank you, my name is Nicole Turner.

ASSISTANT: Thank you. Please wait for a while.

USER: Ok, take your time.

ASSISTANT: Sorry, no reservation found under your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome and thank you for contacting us.