You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me in cancelling my recent reservation, as my exam got cancelled.

ASSISTANT: Sure, I will help you with cancellation.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, I am Kathleen Perez.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for visiting us, we hope see you again.