You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: I have to attend music event at MSP, can you please help me to book a flight ticket from JFK?

ASSISTANT: I am glad you have contacted us. I will help you.

USER: Sure, my journey dates are July 07 and July 09.

ASSISTANT: Thank you for the information. Please help me with your name.

USER: My name is Anna Hall.

ASSISTANT: Do you need a direct or connecting flight?

USER: I need a connecting flight.

ASSISTANT: Please help me with your preferred class to fly.

USER: I am comfortable to travel in any class.

ASSISTANT: Do you have any other preferences in your journey?

USER: No.

ASSISTANT: Anna Hall, I am really sorry to intimate you that there is no flight  being operated in between MSP and JFK on your preferred dates.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for reaching us. Have a great time.