You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you now?

USER: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, can I have your good name please to check your  reservation status?

USER: My name is Kimberly Robinson.

ASSISTANT: Ok,  please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Kimberly Robinson, no reservation has found  under your name to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us, have a good day.