You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I abet you?

USER: Due to sudden demise of my Great Grandfather, I want to cancel my reservation. Can you help me with this?

ASSISTANT: I am sorry for that. Sure, I will help you. May I know your good name please?

USER: Sure, I am Ruth Lee.

ASSISTANT: Please be on hold. Thanks for waiting, but there is no reservation found on your name.

USER: Sure. Ok, Thank you for providing information.

ASSISTANT: Thank you for connecting with us.