You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I am Thomas Green, can you cancel my recent reservation?

ASSISTANT: Sure, we are happy to help you.

USER: Thanks for your quick response.

ASSISTANT: Please hold for a while.

USER: Take your own time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: It's ok, thanks for checking.

ASSISTANT: Thank you for availing us.