You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my reservation as my orientation day program got cancelled. Can you help me in cancelling?

ASSISTANT: Sure. May I know your name?

USER: I am Nicole Baker.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: THanks for being patient. We didnt found any reservation by this name.

USER: It's Ok, thanks for your response.

ASSISTANT: Thank you for consulting us.