You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I would like to cancel my recent reservation  due to some personal issues, will you help me with that?

ASSISTANT: Ok, please can I know your name on which the reservation is done to check our records for your reservation?

USER: Thank you for accepting my request. Myself Nicole Johnson.

ASSISTANT: Ok, please wait a moment.

USER: Ok, I will wait.

ASSISTANT: Ok, there is no reservation been found on your name to cancel. Sorry for the inconveniences.

USER: Ok, not an issue.

ASSISTANT: Thank you for choosing our agency.

USER: Thank you for your information.