You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I have planned a trip to shoot my video song at Seattle location but due to whether conditions the trip got cancelled, can you please cancel my ticket booking?

ASSISTANT: Sure, We are here to serve you.

USER: Thank you for considering my request.

ASSISTANT: May I know your name?

USER: Sure, my name is Justin Wright.

ASSISTANT: Give me a minute.

USER: Sure.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.

USER: Not a problem with that one, thank you for checking my previous flight ticket booking.

ASSISTANT: Thank you for reaching us.