You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you out?

USER: I want to cancel my reservation which is done earlier, on my name.

ASSISTANT: Ok.

USER: As I need to stay back on my hometown, due to heavy rains. Can you help me?

ASSISTANT: To cancel your reservation, may I have your name please?

USER: Sure, I am Margaret Taylor.

ASSISTANT: Please standby, I will check your previous reservation.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there was no reservation found on your name.

USER: Ok, no problem. I think it does not reserved here.

ASSISTANT: Thank you for your time with us.

USER: Thanks for your kind information.