You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I help you today?

USER: This is Anna Robinson. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me with that?

ASSISTANT: Ok, I will help you in cancellation your reservation. Please wait for a while.

USER: Thank you. Sure.

ASSISTANT: There is no reservation found on your name.

USER: Ok, no issue. Thank you.

ASSISTANT: Thank you for approaching us.