You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: I am Shirley Clark.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for opting us.