You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I aid you today?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, we are here to help you to cancel your reservation. May I know your name?

USER: I am Andrew Hernandez.

ASSISTANT: Ok, please wait for a moment.

USER: Ok.

ASSISTANT: Thanks for being patient, there was no reservation found on your name.

USER: Ok, no issues, thanks for your information.

ASSISTANT: Thank you for availing us.