You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you?

USER: Due to heavy snowfall at my destination location, I want to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, We are here to help you out.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Mary Adams.

ASSISTANT: Give me a minute.

USER: Sure, take your time.

ASSISTANT: We found a reservation by this name as per your request it has been cancelled successfully.

USER: Thank you for your help.

ASSISTANT: Thank you for opting us.