You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Joseph Brown.

ASSISTANT: Brown, how may I help you?

USER: Can you help me in booking from DFW to PHX, as there is a drawing competition?

ASSISTANT: Please provide your journey dates.

USER: My travelling dates are 03/14 to 03/16. I need a direct flight.

ASSISTANT: Please hold on for a while.

USER: Sure.

ASSISTANT: UA airlines with flight 1004 is available.

USER: You can book it.

ASSISTANT: Your ticket is reserved.

USER: Thank you.

ASSISTANT: Thank you for reaching us.