You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?

ASSISTANT: Sure, I am here to assist you.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: Yes, I am Betty Taylor.

ASSISTANT: Ok, please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, No reservation was found on your given name.

USER: Ok, not an problem. Thank you for your help.

ASSISTANT: Thank you for choosing us.