You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to some personal problems, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: Sure, I will help you with that, for that may I know your name please?

USER: Sure, my name is Richard Garcia.

ASSISTANT: I am sorry no reservation found on your name in our records.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Thank you for choosing us.