You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: Please cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I am here to help you out. Please give me a moment to check your reservation status.

USER: Ok.

ASSISTANT: May I know your name please?

USER: My name is Susan Thomas.

ASSISTANT: Sorry to inform you that, there is no reservation found on your name in our records,.

USER: Thank you.

ASSISTANT: Thank you for reaching us.