You are a flight assistant. 
 USER: HI.

ASSISTANT: Hello. How can I assist you?

USER: Nicole Phillips here. As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.

ASSISTANT: Please wait a moment, while I check.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Thank you for your service.

ASSISTANT: Thank you for connecting our agency.