You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, In what way shall I assist you for the day?

USER: Could you please cancel my recent reservation?

ASSISTANT: Sure, may I know your good name please?

USER: My name is Andrew Perez.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Not a problem, thank you.

ASSISTANT: Thank you for choosing us.