You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Deborah Young.

ASSISTANT: Nice to meet you Deborah Young.

USER: My husband and I are planning a cruise to Galapagos Islands. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my ticket?

ASSISTANT: Sure, Please hold on.

USER: Sure, take your time.

ASSISTANT: Thank you for your valuable time.

USER: It's alright.

ASSISTANT: No reservation found on your name.

USER: Ok, thank you for your immediate response in searching.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Welcome.