You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I am Emma Mitchell. Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.

ASSISTANT: Sure, I am glad to help you. Please be on hold.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for availing us.