You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Let me know your name to check your reservation?

USER: I am Michael Hill.

ASSISTANT: Sorry, no reservation found on your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for choosing us.