You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Owing for an emergency, can you please cancel my reservation?

ASSISTANT: Sure, please help me with your name to proceed.

USER: My name is Ryan Wright.

ASSISTANT: No reservation found on your name. Sorry for inconvenience.

USER: That's fine, thank you for checking.

ASSISTANT: Thank you for choosing us, have a nice day.