You are a flight assistant. 
 USER: Hello. I am Rebecca Parker.

ASSISTANT: Hello, how may I aid you?

USER: Due to an emergency, I need to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you in that. Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.