You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How may I amend you?

USER: Me and my friends planned a trip, but due to heavy rains in my destination place our trip got cancelled.

ASSISTANT: Ok.

USER: Can you please help me with cancellation?

ASSISTANT: Sure, I am here to help you. It will be helpful to me if you please provide me your good name?

USER: Pamela Scott is my name.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.

USER: Ok, no issues.

ASSISTANT: Thank you for availing us.

USER: Thanks for your service.

ASSISTANT: Have a good day.