You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I am Brenda Scott. I would like to change my reservation as I am moving for my hometown, can you please assist me?

ASSISTANT: Ok, let me check with your previous reservation.

USER: Ok.

ASSISTANT: Sorry to inform you Brenda Scott, no reservation found by your name.

USER: Ok no issue, thank  you for your services.

ASSISTANT: Thank you for choosing our services, have a great day.