You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you today?

USER: I want to cancel my ticket due to snow storm in my hometown.

ASSISTANT: Ok, I am here to help you with that. May I know your good name?

USER: Richard Martinez here.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: No problem, thank you.

ASSISTANT: Thank you for approaching us.