You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what kind of help you are looking from our agency?

USER: I need to cancel my reservation, as my planned trip with my friends got cancelled. Can you please help me out?

ASSISTANT: I am glad to help you in cancellation of your reservation.

USER: Thank you for considering my request.

ASSISTANT: Can you please provide your name for checking the reservation status?

USER: Please check this reservation in the name of Nicole Adams.

ASSISTANT: I regret to say this Nicole Adams, there is no active reservation with your name in our booking list.

USER: Not a big problem, anyway thank you for the information.

ASSISTANT: You are welcome, thank you for reaching our service.

USER: Thank you for your service.