You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I render you?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: I am Carol Lee.

ASSISTANT: We found a reservation and it has been cancelled.

USER: Thanks for your response.

ASSISTANT: Thank you.