You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Cynthia Phillips.

ASSISTANT: How may I assist you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am here to help you with that. Please give me a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that, there is no reservation found on your name to cancel in our records.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for approaching us.