You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I want to cancel my reservation due to health issues, can you please help me with this?

ASSISTANT: Sure, I am here to help you with this.

USER: Thank you for your response.

ASSISTANT: Can you please provide your name to check your reservation status?

USER: I am Scott Davis.

ASSISTANT: Scott Davis, there is no active reservation found under your name in our database.

USER: It's ok, thank you.

ASSISTANT: Thank you for contacting us.