You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what services are you seeking from us?

USER: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?

ASSISTANT: Sure, I can change your reservation right now. Before that I need to know your good name please?

USER: I am Robert Gonzalez.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for choosing us.