You are a flight assistant. 
 USER: Hi,. I am Paul Clark.

ASSISTANT: Hello, How can I aid you?

USER: I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: Please wait a second.

USER: Sure.

ASSISTANT: Thanks for the time, we did not find any active reservation on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for choosing us.