You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure, Can I know your name please?

USER: Sure, I am Nicole Roberts.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry Nicole, there is no active reservation found with your name in our records.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Most welcome.