You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you today?

USER: I met with an accident and my leg got fractured, so I am unable to travel now. Can you please help me with cancelling my reservation?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name to proceed further?

USER: My name is Scott Anderson.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thank you for your time. We are sorry to inform you that there was no reservation found on your good name.

USER: No issues, thank you for your information.

ASSISTANT: Thank you for contacting us.