You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Nicholas Robinson here. I want to cancel my ticket due to snow storm in my hometown.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: We did not find any reservation on your given name in our data.

USER: No problem, thank you.

ASSISTANT: Thank you for availing us.