You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My planned trip has been postponed due to shortage of holidays. Can you please cancel my recent reservation?

ASSISTANT: Sure, may I know your name please so that I will check the status and get back to you?

USER: Michelle Thompson is my name.

ASSISTANT: Ok, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to say no reservation found with your name.

USER: That's not an issue. Thanks for your response.

ASSISTANT: Thank you for reaching us, have a nice day.