You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Ronald Evans, I want to cancel my reservation as my plan to attend family meeting is cancelled. Can you help me to cancel my reservation?

ASSISTANT: Sure, we are glad to serve you. Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for your time, we have found a reservation on your name. Shall I proceed to cancel.

USER: Sure, cancel my reservation.

ASSISTANT: Sure, your ticket has been cancelled and your amount will refund to your registered bank account within 7 working days.

USER: Ok, thank you for your service.

ASSISTANT: Thank you for opting us.