You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you with that. Let me know your name to check your existing reservation?

USER: Scott Nelson here.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.