You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I want to change my existing reservation due to bad health issues, Can you help me out?

ASSISTANT: Sure, I am here to help you with that, can I know your good name to proceed further?

USER: I am Joshua Phillips.

ASSISTANT: Thank you very much. Please wait for a while, let me check your reservation status in our database.

USER: Sure.

ASSISTANT:  I am very sorry to inform you that there is no reservation found under your name in our database.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you very much for approaching our agency.