You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me out?

ASSISTANT: Sure, may I know your name to check for the previous reservation?

USER: Sure, my name is Stephanie Carter.

ASSISTANT: Please allow me a moment to check for the previous reservation.

USER: Ok.

ASSISTANT: I found your reservation, shall I proceed with cancelling your reservation?

USER: Yes, please.

ASSISTANT: Your reservation has been cancelled successfully.

USER: Thank you.

ASSISTANT: You are welcome. Thank you for reaching us.