You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello. How can I serve you?

USER: Owing to an emergency, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Edward Garcia.

ASSISTANT: Please hold on.

USER: Sure.

ASSISTANT: Thanks for waiting. There is no reservation found on your name.

USER: Ok, no issues. Thanks for your help.

ASSISTANT: Thank you.