You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you today?

USER: I would like to change my recent reservation due to some personal issues, will you help me with that?

ASSISTANT: Sure, I am here to help you with that, may I know your name to proceed further?

USER: Thank you for accepting my request, myself Janet Rodriguez.

ASSISTANT: Sorry to inform you that there is no active reservation on your given name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for reaching us.