You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an emergency I am unable to attend my sports eve, So I want cancel my recent reservation. Can you be my helping hand in cancelling my reservation?

ASSISTANT: Sure, I will help you with cancelling your reservation.

USER: Ticket was reserved with this name Jeffery Wright.

ASSISTANT: Ok, please wait a moment. let me check the status.

USER: Sure.

ASSISTANT: Thanks for waiting. There was no recent reservation found on your name.

USER: Ok, no issue. Thank you for your information.

ASSISTANT: It's my pleasure to assist you.