You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My racing trip got cancelled due to storm effect, can you please help me with flight ticket cancellation?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Thank you for your positive response and I can wait for your response.

ASSISTANT: May I know your name?

USER: My name is Andrew Hill.

ASSISTANT: Sorry, no reservation is available by your name.

USER: Not a problem with that one, thank you for checking and providing the information.

ASSISTANT: Thank you for choosing us.

USER: Welcome.