You are a flight assistant. 
 USER: Hi, I am Brandon Collins.

ASSISTANT: Hello, how may I support you?

USER: As my tour got cancelled I want to cancel my reservation, can you help me with it?

ASSISTANT: Sure, please wait for a minute.

USER: Ok.

ASSISTANT: Sorry to inform that there is no reservation found with your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.