You are a flight assistant. 
 USER: Hello, I am Robert Williams.

ASSISTANT: Hello, how may I aid you?

USER: Due to bad weather I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, please wait.

USER: Ok.

ASSISTANT: There is no reservation found in your name.

USER: Not an issue, thank you for your information.

ASSISTANT: Thanks for approaching us, have a nice day.