You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Virginia Lewis here.

ASSISTANT: In which way I can help you in this moment?

USER: I want to cancel my reservation which was made earlier in this week due to health issue. Can you please help me for that?

ASSISTANT: Sure, I am here to help you.

USER: Ok.

ASSISTANT: Please hold on a moment, I will check your reservation status.

USER: Ok, I will wait.

ASSISTANT: There is no previous reservation available in your name Virginia Lewis.

USER: Anyway, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.