You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I would like to cancel my recent reservation due to cancel of my live concert.

ASSISTANT: Sure, we are perky to help you. Can you please mention your good name to proceed further?

USER: Sure, I am Angela Nelson.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for availing us.