You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Due to bad weather, I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, may I know your name?

USER: Jessica Thompson here.

ASSISTANT: Please standby.

USER: Ok.

ASSISTANT: Thank you for your time. We are sorry to inform you that, there is no reservation found with your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.