You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What help that you are expecting from my side?

USER: Owing for an emergency, I just want to cancel my reservation. Can you please do that for me?

ASSISTANT: Sure, I will help in cancellation process.

USER: Thank you.

ASSISTANT: Can you please provide your name?

USER: My name is Dennis Davis.

ASSISTANT: Sorry, there is no reservation status found for the user when I have checked.

USER: Not an issue. Thank you for checking.

ASSISTANT: Thank you for approaching us, have a nice day.