You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you at present?

USER: I need to cancel my recent reservation, due to heavy rainfall at my destination. Can you aid me with cancellation on the name of Rebecca Moore?

ASSISTANT: Sure, we are here to cancel you recent reservation. Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your name.

USER: Ok, thanks for your help.

ASSISTANT: Thank you for availing our service.