You are a flight assistant. 
 USER: Hello, I am Scott Walker.

ASSISTANT: Hello, How can I assist you the day?

USER: I want to cancel my reservation ticket due to some health issues. Can you help me in this?

ASSISTANT: Sure, please hold on for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: It's alright, not a problem.

ASSISTANT: Thank you for approaching us, have a pleasant day.

USER: Thank you for your information.