You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?

ASSISTANT: Sure, I can help you with that. May I know your good name please?

USER: My name is Kevin Garcia.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Kevin Garcia, there is no active reservation found under your name to do cancellation.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Thank you for choosing us.