You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Owing to emergency I want to cancel my reservation, can you help me with that?

ASSISTANT: Sure, can I know your name?

USER: I am Janet Wright.

ASSISTANT: Please hold on a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on given name.

USER: No issues, thank you for checking.

ASSISTANT: Thank you for reaching us.