You are a flight assistant. 
 USER: Hello, I am Jason White.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my ticket due to an emergency. Can you help me to cancel my ticket?

ASSISTANT: Sure, hold on for a moment. Let me check. Sorry White, there are no flights reserved on your given name.

USER: Take your time. No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.

USER: You are welcome.