You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Let me know your name to check your reservation?

USER: I am Sarah Phillips.

ASSISTANT: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for reaching us.