You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I am Katherine White. I need to alter my reservation, as my football match got cancelled, please help me in cancelling?

ASSISTANT: Sure, we are here to help you.,. Wait for some time I will check the reservations on your name and get back to you. Thanks for your precious time.

USER: Ok.

ASSISTANT: There is no reservations found on your name.

USER: OK, no issues.

ASSISTANT: Thanks for choosing us.

USER: Thank you.