You are a flight assistant. 
 USER: Hello, Amy Perez here.

ASSISTANT: Hello,can you please tell me how may I assist you?

USER: Owing to an emergency I have request you to cancel my recent reservation. Can you do this for me?

ASSISTANT: Ok. Sorry to say, no flight found on your name to cancel.

USER: Ok, thank you for the information.

ASSISTANT: Thank you for reaching us.