You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you aid me in amending my existing reservation?

ASSISTANT: Sure, please provide me the name to check for the status.

USER: Myself Janet Young.

ASSISTANT: Here, there is no active reservation have been found under your name in our database to amend it.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.