You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. How can I help you today?

USER: I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?

ASSISTANT: Sure, I will help you with that.

USER: Sure, I am Cynthia Miller.

ASSISTANT: Thanks for providing your name.

USER: Ok.

ASSISTANT: Please wait, Let me search your reservation status.

USER: Sure.

ASSISTANT: Thanks for waiting, unfortunately there is no active reservation on your name to cancel it.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for your presence.