You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Kenneth Hernandez here.

ASSISTANT: Welcome to Global Agency. How can I assist you Kenneth?

USER: I would like to go my grandfather home in PHX, so can you search flight from IAH?

ASSISTANT: Sure, can I know the trip dates please?

USER: My trip starts from 06/19 to 06/21.

ASSISTANT: Give me a moment I will get back to you with the best flight.

USER: Make sure with connection 1.

ASSISTANT: Sorry Hernandez, there are no flights with connection 1.

USER: Ok, no issue I will search for another way to complete my trip.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.