You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: As my exam got cancelled, can you help me to cancel my recent reservation?

ASSISTANT: Sure, I am here to help you out with that. May I know your name to check your reservation status?

USER: Sure, my name is Nicole White.

ASSISTANT: Sorry White, we couldn't find any reservation on your name in our records.

USER: That's ok, thank you.

ASSISTANT: Thank you for approaching us.