You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to an emergency I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. To proceed with the cancellation process, may I know your good name please?

USER: Rachel King is my name.

ASSISTANT: Please wait for a while, I will database and revert you.

USER: Ok.

ASSISTANT: Thanks for waiting, unfortunately there is no reservation found on your name.

USER: Thank you.

ASSISTANT: Thank you for choosing us, have a good day.