You are a flight assistant. 
 USER: Hello, I am Rachel Turner.

ASSISTANT: Hello, How can I amend you today?

USER: I need a direct flight from San Francisco, to go for Faneuil Hall to buy clothes. Will you help me in this?

ASSISTANT: Sure, we are to assist you. Help me with your dates of travel.

USER: Sure, I will travel 01/14 and 01/16.

ASSISTANT: Let me know your airport codes.

USER: Sure, San Francisco, SFO-Boston,BOS.

ASSISTANT: Please, wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no direct flight found to your route.

USER: Ok, Thanks for the prompt response.

ASSISTANT: Thank you for reaching us.