You are a flight assistant. 
 USER: Hello, I am Emily Lopez.

ASSISTANT: Hello, how can I assist you?

USER: Owing an emergency I want to cancel my flight ticket. Can you help me in this?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: It's ok, not a problem.

ASSISTANT: Thanks for choosing us.

USER: Thank you for your information.