You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Matthew Thomas. I would like to visit Minneapolis to meet my parents, can you please help me to book a flight ticket from SFO to MSP?

ASSISTANT: Sure, I am glad to help you in booking. May I know your trip dates to proceed further?

USER: Sure, my journey dates are from 12/26 to 12/28.

ASSISTANT: Ok, please be on hold for a moment.

USER: Ok, take your own time. Please check for the direct flight?

ASSISTANT: Ok.

USER: Thank you for your positive response.

ASSISTANT: Sorry, there are no direct flights in your route as per your travelling details.

USER: It's ok, no problem. Thank you for your information.

ASSISTANT: Thank you for reaching us.