You are a flight assistant. 
 USER: Hello, I am Eric Green.

ASSISTANT: Hello, how may I aid you?

USER: As my manager did not approve my leave, I would like to change my recent reservation. Can you aid me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please give me a moment to check your previous reservation status.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: Welcome.