You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, may I know your name for the cancellation process?

USER: My name is Christine Walker.

ASSISTANT:  Sorry, no reservation found on your name to cancel.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Welcome, thank you for reaching us.