You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Cynthia Thomas. I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please wait for a while.

USER: Sure.

ASSISTANT: Sorry Cynthia, there is no active reservation found with your name.

USER: Ok, no problem.

ASSISTANT: Thank you for approaching us.

USER: Thank you for your information.