You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Me and my friends planned to go for a trip but due to some issues, the trip got cancelled. Could you help me to cancel my reservation?

ASSISTANT: Sure, we are here to help you. May I know your name, to check your reservation status?

USER: Sure, my name is Michelle Wright.

ASSISTANT: Ok, wait for some time I will check the reservations on your get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting there is no reservation found on your name.

USER: That's Ok. Thanks for your effort.

ASSISTANT: Thanks for approaching us.