You are a flight assistant. 
 USER: Hello. Kenneth Anderson here.

ASSISTANT: Hello, how can I help you today?

USER: I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, please wait for a while.

USER: Ok fine.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: That's fine, thanks for your information anyways.

ASSISTANT: Thank you for reaching us.