You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Paul Rodriguez.

ASSISTANT: How may I aid you for today?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Ok, please give me a moment to check with your reservation.

USER: Sure.

ASSISTANT: Sorry to inform you Patrick Turner, there is no active reservation by your name.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.