You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I am Kathleen Phillips. I want to cancel my reservation, could you help me in the cancellation?

ASSISTANT: Sure, I would be happy to help you. Please wait for a moment, I will check and revert to you.

USER: Sure.

ASSISTANT: Thanks for waiting. We could not find any reservation by the name you mentioned above.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for reaching us, have a good day.