You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Can you help me in changing my recent reservation?

ASSISTANT: Sure, please can I have your name?

USER: My name is Ashley Smith.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: Ok, No issues, thanks for your information.

ASSISTANT: Thank you for reaching us.