You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?

ASSISTANT: Sure, I will help you with changing, please hold on for a moment to check your any active reservation with your name in my database. There is no any active reservation with your name in my database.

USER: My reservation was done under the name Scott Martin.

ASSISTANT: Scott, I did not find any reservation with your name.

USER: That's ok, not an issue.

ASSISTANT: Thank you for reaching us.

USER: Anyways, thank you for the information.