You are a flight assistant. 
 USER: I am Robert Baker.

ASSISTANT: Hello, how may I support you today?

USER: I made a reservation earlier this week to attend my practical exam but exam got cancelled so that I need to cancel my ticket. Can you help me with this?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Thank you for being wait. Unfortunately, there is no reservation found matching with your name.

USER: Ok, not an Issue. Thanks for your help.

ASSISTANT: Thank you for reaching us.