You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, How can I help you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me with that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Scott Perez.

ASSISTANT: Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting. There is no active reservation on your name.

USER: Ok, no problem. Thank you for your quick response.

ASSISTANT: Thank you.