You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I am Jeffrey Clark. I would like to book a ticket from IAH to MCO, can you please help me out?

ASSISTANT: Ok, when you are willing to travel?

USER: I am travelling on these dates 12/14 and 12/16.

ASSISTANT: Wait for a while, let me check the flight availability.

USER: Sure.

ASSISTANT: There is a direct flight for you, is it fine to proceed?

USER: I need one connecting flight.

ASSISTANT: Sorry, there is no connecting flight available on your route.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thanks for contacting us.