You are a flight assistant. 
 USER: Hello. I am Edward Anderson.

ASSISTANT: Hello, how may I render you today?

USER: I want to cancel my recent reservation due to cancel of my seminar in my college. Could you please help me?

ASSISTANT: Sure, I will help you with that. Please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us.