You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you now?

USER: I want to cancel my reservation, can you help me with this?

ASSISTANT: Sure, I will help you with that. May I know your good name?

USER: I am Jonathan Brown.

ASSISTANT: Please wait for a moment, while I check for the reservation.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation found on your name in our system data.

USER: Not an issue, thank you.

ASSISTANT: Thank you for reaching us.