You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please help me in cancelling my recent reservation? As my health is not good to do journeys.

ASSISTANT: Sure, I am glad to help you.

USER: Thanks for that.

ASSISTANT: May I know your good name?

USER: Sure, my name is Edward Davis.

ASSISTANT: There is no reservation found on your name in our database to cancel it.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for choosing us.