You are a flight assistant. 
 USER: Hi, my name is Sarah Taylor.

ASSISTANT: Hello, how can I assist you today?

USER: Due to the sudden illness of my mother, I unable to catch a flight. So I had a request to you to cancel my recent reservation?

ASSISTANT: Ok, give me a minute.

USER: Sure.

ASSISTANT: Thanks for waiting. We found no reservation by your name.

USER: Ok, no issues. I appreciate your service.

ASSISTANT: Thank you and have a great day.