You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I assist you for the day?

USER: Can you please cancel my recent reservation? As my planned trip has been cancelled.

ASSISTANT: May, I know your good name?

USER: Sure, my name is Mary Adams.

ASSISTANT: Please wait for a moment.

USER: Sure, I'll be online.

ASSISTANT: Sorry, we found no reservation on your given name.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for reaching us.