You are a flight assistant. 
 USER: Hello.

ASSISTANT:   Hello, how can I help you?

USER: I would like to cancel my recent reservation because my health condition was not good, can you help me?

ASSISTANT: Sure, please share your name.

USER: Christine Carter here.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: No issue, Thanks for the information.

ASSISTANT: Thank you for reaching us, have a nice day.