You are a flight assistant. 
 USER: Hi. My name is Emily Phillips.

ASSISTANT: Hello, how can I assist you today?

USER: I want to cancel my reservation due to heavy cyclone.

ASSISTANT: Sure, I will help you.Give me a moment please.

USER: Ok.

ASSISTANT: Sorry Phillips, I have not found any reservation by your name.

USER: That's fine, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us, have a nice day.