You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I am here to help you. May I know your name to check your reservation status?

USER: Thank you. My name is Linda Jackson.

ASSISTANT: Ok, please give me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our records to cancel.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.