You are a flight assistant. 
 USER: Hello, I am Catherine Mitchell.

ASSISTANT: Hello, how may I assist you?

USER: I need to reschedule my reservation due to an emergency, can you help me?

ASSISTANT: Sure, hold on for a moment. Let me check.

USER: Take your time.

ASSISTANT: Sorry Catherine, there are no flights reserved on your name.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome.

USER: You are welcome.

ASSISTANT: Thank you for choosing us.