You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Sure, please provide me your good name for further process.

USER: My name is Debra Adams.

ASSISTANT: Please wait, I will get back to you.

USER: Sure.

ASSISTANT: Sorry Debra, no reservation found on your name in our database.

USER: Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.

ASSISTANT: You are welcome, have a nice day.