You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you at this moment?

USER: I am Ruth Robinson.

ASSISTANT: Nice meeting you Ruth.

USER: Nice to meet you too. I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?

ASSISTANT: Sure, I am glad to help you. Please wait a moment to check your previous reservation.

USER: Thank you. Ok.

ASSISTANT: We regret that, there is no reservation found with your name in our records.

USER: Oh! It's ok no problem.

ASSISTANT: Thank you for approaching us, have a great day.

USER: Thank you for your information.

ASSISTANT: Welcome.