You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I want to cancel my recent reservation due to ongoing tornado at my place. Can you please help me out?

ASSISTANT: Sure, may I know your name?

USER: I am Nicole Thomas.

ASSISTANT: Ok, please wait a while.

USER: Ok.

ASSISTANT: We found a reservation on your name, can I cancel your reservation?

USER: Yes, please cancel my reservation.

ASSISTANT: Ok. YOur reservation has been cancelled.

USER: Thank you for cancelling my ticket.

ASSISTANT: Thank you.