You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: My name is Michelle Evans, I want to cancel my reservation due to heavy rainfall.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation was found with your good name.

USER: No issue, thanks for your service.

ASSISTANT: Thank you for choosing us.