You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: Carolyn Thompson here. Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?

ASSISTANT: Sure, I will help you with it.

USER: Thanks.

ASSISTANT: Please wait for a while. We have found reservation on your name, shall I cancel it?

USER: Please proceed for cancel.

ASSISTANT: Your reservation is cancelled.

USER: Thanks for helping me.

ASSISTANT: Thank you for reaching us.