You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I am Paul Evans.

ASSISTANT: Ok, please wait I will check.

USER: Owing an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sorry, I did not found your name in the reservation records.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for connecting with our agency.