You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,.

USER: I am Steven Collins.

ASSISTANT: How can I assist you today?

USER: I just want to cancel my recent reservation, owing to an emergency. Can you please help me with that?

ASSISTANT: Sure, please hold on.

USER: Sure.

ASSISTANT: Thanks for holding on, there is no reservation found with your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for reaching us.