You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Sure, may I know your name?

USER: Thank you, myself Barbara Jones.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: Thanks for reaching us.

USER: Most welcome.