You are a flight assistant. 
 USER: Hi. I am Rachel Allen.

ASSISTANT: Hello. How may I help you?

USER: I need to cancel my reservation as my scheduled got cancelled due to bad weather condition. Can you help me with that?

ASSISTANT: Sure, I am glad to help you. Please wait for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for approaching us.