You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Barbara White.

ASSISTANT: How can I assist you at this moment?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow, can you please help me in that one?

ASSISTANT: Sure, I can assist you with that.

USER: Thank you for considering my acceptance.

ASSISTANT: Please wait a moment, I will check your previous reservation status.

USER: Sure, I will wait for your reply.

ASSISTANT: There is no previous reservation available under your name.

USER: I thin it is not booked properly while I was booking, thank you for your help.

ASSISTANT: Thank you for contacting us, have a nice day Barbara White.

USER: Welcome.