You are a flight assistant. 
 USER: Hello, I am Jerry Moore.

ASSISTANT: Hello, what can I do for you?

USER: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?

ASSISTANT: Sure, give me a minute.

USER: OK.

ASSISTANT: We found your reservation, can I cancel it?

USER: Yes, please.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for opting our agency.