You are a flight assistant. 
 USER: Hi. I am Linda Nelson.

ASSISTANT: Hello, how can I best support you now?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, that is what I am here now.

USER: Ok.

ASSISTANT: Give me a moment please.

USER: Sure, take your time.

ASSISTANT: Unfortunately, there is no active reservation found on your name.

USER: Ok, no issues. Thank you for your time.

ASSISTANT: Thanks for opting us.