You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you for today?

USER: I have to cancel my ticket reservation, can you help me in that one?

ASSISTANT: Sure, I will help you. Can you provide your name to check the reservations under your name?

USER: Thank you and my name is Nicole Jackson.

ASSISTANT: Sorry Nicole, there is no existing reservations under your name to cancel.

USER: That's alright, no problem with that one.

ASSISTANT: Ok.

USER: Welcome.

ASSISTANT: Thank you for reaching out here.