You are a flight assistant. 
 USER: Hi. I am Debra Anderson.

ASSISTANT: Hello, how can I render you today?

USER: Please help me with cancelling my reservation due to sudden demise of my uncle.

ASSISTANT: Ok. Please hold on for a while, I will check your reservation.

USER: Ok.

ASSISTANT: Thank you for being hold, there is no reservation found with your name.

USER: Fine, thanks for the information.

ASSISTANT: Thank you for approaching us.