You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I amend you?

USER: Due to my ill health, I am unable to move. I want to cancel my recent reservation. Please help me out.

ASSISTANT: Ok, I can help you out from your query. Can you please provide me your name?

USER: Sure, my name is Jessica Hill.

ASSISTANT: Ok, Hill please wait for a minute.

USER: Sure, take your time.

ASSISTANT: Sorry Hill, no reservation found on your name to cancel.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for opting us, have a nice day.