You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Can you please change my recent reservation? As I have booked the ticket with wrong details.

ASSISTANT: Sure, I am here to help you. Please let me know your good name to proceed further.

USER: Sure, my name is Scott Carter.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Oh! That's ok, thank you for giving the information anyways.

ASSISTANT: Thank you for contacting us.