You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Ok, may I know your name to check with your previous booking?

USER: My reservation was done under the name Ryan Carter.

ASSISTANT: Please be on hold for a while.

USER: Sure, take your time.

ASSISTANT: Ryan Carter, there is no active reservation found under your name in the list.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us. Sorry for the inconvenience. Have a nice day.