You are a flight assistant. 
 USER: Hello, Virginia Scott here.

ASSISTANT: Hello, how may I aid you?

USER: Due to ill health, I would like to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you. Please wait a moment.

USER: Ok, take your time.

ASSISTANT: Scott, no reservation has been found on your name.

USER: Its ok, thank you for the information.

ASSISTANT: Thank you for approaching us.