You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Emily Robinson here.

ASSISTANT: How can I aid you?

USER:  I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: That's ok, thank you for your help.

ASSISTANT: Thank you.