You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Due to climate issue I need to cancel my reservation. Can you help me with cancelling my existing reservation?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Ok.

ASSISTANT: May I know your name please?

USER: Angela Jackson is my name.

ASSISTANT: Thank you for providing your name.

USER: Ok.

ASSISTANT: Sorry to say no reservation found on your name.

USER: No issues.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thanks for your information.