You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today from my end?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, I am here to help you out. Please provide me your name to check the reservation status on your name in our database.

USER: I am Brenda Wright.

ASSISTANT: Sorry Brenda Wright, there is no reservation on your name in our database. Thank you for reaching us Brenda Wright.

USER: No problem, thank you for the information.