You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I need you to cancel my recent flight ticket.

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Thank you. My name is Jennifer Harris.

ASSISTANT: Please wait for a moment.

USER: Sure, I will wait.

ASSISTANT: There is your reservation found as per your name, shall I cancel it?

USER: Yes.

ASSISTANT: Your reservation has been cancelled.

USER: Great! Thank you.

ASSISTANT: Thank you for reaching us with a query.