You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. Help me with your name please?

USER: I am Melissa Allen. Will you please cancel my recent reservation? Because of sudden demise of my grand father.

ASSISTANT: Sure. Please standby, I will check your previous reservation and let you know the details.

USER: Sure.

ASSISTANT: We found a reservation on your name and it got cancelled.

USER: Ok, Thanks for your help.

ASSISTANT: Thank you for connecting us. Have a good day.