You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how could I help you?

USER: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me in cancellation?

ASSISTANT: Sure, can you help me with your good name please?

USER: I made a reservation by this name Kenneth Jones.

ASSISTANT: Ok, give me sometime to check and get back to you.

USER: Ok.

ASSISTANT: Thank you for your time. There is no reservation matching your name.

USER: Ok, not an issue. Thanks for your information.

ASSISTANT: Thank you for consulting us.