You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Can you please cancel my reservation?

ASSISTANT: Sure, provide  me your name?

USER: I am Pamela Rodriguez.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT:  Sorry, no reservation was found on your name.

USER: It's ok. Thank you for the information.

ASSISTANT: Thank you.