You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: Due to shortage of holidays my trip has been cancelled. Can you please cancel my recent reservation?

ASSISTANT: Sure. May I know your name?

USER: Kevin Nelson is my name.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: That's not an issue.

ASSISTANT: Thanks for reaching us, have a good day.

USER: Thanks for your kind response.