You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I serve you?

USER: Can you please change my reservation due to some climate issue at my destination?

ASSISTANT: Sure. Please provide your name so that I can the reservation list and let you know.

USER: Carolyn Thompson is my name.

ASSISTANT: Thank you, please wait for while.

USER: Sure.

ASSISTANT: There is no reservation found on your name.

USER: Ok, no issues. Thanks for your information.

ASSISTANT: Thank you for approaching us.