You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: My name is Thomas Scott.

ASSISTANT: How may I aid you today?

USER: I want to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Just wait for a minute.

USER: Ok.

ASSISTANT: Sorry to inform you that, there are no reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thank you for consulting us.