You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Brian Gonzalez here. I would like to cancel my recent reservation, can you help me with this?

ASSISTANT: Sure, I am here to help you out. Please allow me a moment.

USER: Sure.

ASSISTANT: Sorry Brian, there is no active reservation on your name in our records.

USER: That's fine, thanks for your help and information.

ASSISTANT: Thank you for reaching us.

USER: Welcome.