You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Due to heavy rain, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I am here to help you. May I know your name?

USER: Myself Kathleen Campbell.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you choosing us.