You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Patrick Rodriguez.

ASSISTANT: How can I aid you?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no active reservation on your name.

USER: No issues, thanks for the information.

ASSISTANT: Thank you.