You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: I am Stephanie Evans. I would like to cancel my reservation as my father got hospitalized, can you please help me out?

ASSISTANT: Sure, please wait for a moment.

USER: Thank you. Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Ok no problem, thank you for your services.

ASSISTANT: Thank you for choosing us.