You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Due to some personal issues, I would like to cancel my recent reservation. Please help me out.

ASSISTANT: I am here to help you with your concern in cancelling the flight ticket.

USER: Thank you.

ASSISTANT: My pleasure and  please provide me your name to check the reservation status.

USER: Myself Stephen Smith.

ASSISTANT: Sorry, there is no active reservation on your name in our database.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Stephen Smith, thank you for reaching us.