You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name?

USER: I am Carol Baker.

ASSISTANT: How may I assist you?

USER: I want to cancel my recent reservation, as there is a heavy snowfall in New York. Can you help me with this?

ASSISTANT: Yes, sure. There is no reservation under your name to cancel.

USER: That's ok.

ASSISTANT: Thank you for contacting our services.

USER: Thank you for your information.