You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to book a ticket from IAH to JFK, can you please help me out?

ASSISTANT: Sure, can you share your trip dates?

USER: I am travelling on these dates Oct 9th and 11th.

ASSISTANT: Do you need any connections?

USER: I need single connected flight.

ASSISTANT: Are there any other preferences?

USER: I prefer return in the morning.

ASSISTANT: May I know your name?

USER: Matthew Jackson here.

ASSISTANT: Sorry, there is no flight found under your details.

USER: OK no problem, thank you for your services.

ASSISTANT: Thank you for reaching us.