You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Melissa Brown.

ASSISTANT: How may I aid you?

USER: I want to change my existing reservation due to health issues, can you please help me in that?

ASSISTANT: Sure, I am ready to help you. Please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there are no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for contacting us, have a nice day.