You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure, I am here to help you. Can I have your good name?

USER: I am Virginia Taylor.

ASSISTANT: Sorry, there is no active reservation on your name in our records.

USER: Thank you checking.

ASSISTANT: Thank you for choosing us.