You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I would like to cancel my recent reservation because my health condition was not good, can you help me?

ASSISTANT: Sure, may I know the name to check for the status?

USER: I am Emily Jones.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Sure.

ASSISTANT: Thank you for waiting. Sorry, there is no active reservation have been found under your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.