You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I assist you from our service?

USER: Last night my house got burgled, so I can not able to my company's meeting.

ASSISTANT: So, sad to hear.

USER: Could you please help me in cancelling my recent reservation?

ASSISTANT: Sure, I am glad to help you. Can you help me by providing your name?

USER: Please check my ticket on name James White.

ASSISTANT: Sure, give me a second I will check your previous reservation.

USER: Ok.

ASSISTANT: I couldn't find any previous reservation on the name which you have mentioned.

USER: Thank you for your information.

ASSISTANT: Most welcome.