You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Due to bad weather, so I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, please share me your name?

USER: Rebecca Moore here.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you so much for choosing us.