You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Matthew Carter.

ASSISTANT: Matthew, what kind of help are you expecting from my side?

USER: Due to some crisis going on in my destination, I decided to amend my reservation. Can you succour me in modifying my destination location to other?

ASSISTANT: Sure, I am here to help you.

USER: Thank you for your positive response.

ASSISTANT: Matthew, can you please hold on for a moment while I check for any existing reservations with your name?

USER: Sure, I will be online. You go ahead and check my previous reservation details in your reservation portal.

ASSISTANT: I am sorry Matthew, there are no active reservations existing with your name.

USER: That's so sad to hear, I will check with my email about this concern.

ASSISTANT: Thank you, have a great day ahead.

USER: Thank you for your ecstatic help in providing information.