You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What help that you are expecting from my side?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I am happy to help you in that one. May I know your name for checking purpose?

USER: My reservation was done under the name Jeffrey Martin.

ASSISTANT: I am sorry to say that when I have checked there is no reservation found for the user name which you have given.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.