You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: My health is not good to travel so, I want to cancel my flight ticket. Can you help me in this?

ASSISTANT: Sure, I am here to help.

USER: Thanks.

ASSISTANT: May I  know your name please?

USER: Eric Clark is my name.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry to say no reservation found on your name.

USER: Ok, no problem. Thanks for the response.

ASSISTANT: Thank you for reaching us, have a nice day.