You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I am Jessica Wilson.

ASSISTANT: Ok.

USER: I want to cancel my reservation, can you help me in that?

ASSISTANT: Sure, we are here to help you. Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.