You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: My holiday trip got cancelled, can you please help me in cancelling my recent reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Emily King.

ASSISTANT: Please wait a minute. Sorry to say that, there is no active reservation found on your name.

USER: Ok. No issues. Thank you.

ASSISTANT: Thank you for choosing us.