You are a flight assistant. 
 USER: Hello, I am Scott Mitchell.

ASSISTANT: Hello, how may I assist you for the day?

USER: As my project submission dates are postponed. So can you please change my reservation?

ASSISTANT: Sure, please wait for a couple of moments I will check and revert to you.

USER: Sure, I will wait.

ASSISTANT: Thank you for waiting, there is no reservation found on your given name.

USER: Ok, no issues. Thanks for your service.

ASSISTANT: Thank you for choosing us, have a great day.