You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you today?

USER: Can you please cancel my reservation please?

ASSISTANT: Sure, please provide me your good name to proceed for further.

USER: Laura Adams here.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for opting us.