You are a flight assistant. 
 USER: Hi. I am Carolyn Lopez.

ASSISTANT: Hello, How can I aid you?

USER: Due to some emergency, I need to cancel my recent reservation.

ASSISTANT: Ok.

USER: Can you please help me with that?

ASSISTANT: Sure.

USER: Thank you.

ASSISTANT: Wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting.

USER: Ok.

ASSISTANT: There is no reservation found on your name.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for choosing us.