You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Jacob Hernandez.

ASSISTANT: How can I aid you Jacob?

USER: I want to cancel my reservation, due to heavy rainfall in New York.

ASSISTANT: Sorry Jacob, no reservation found with your to cancel your reservation.

USER: That's ok, thank you for your information.

ASSISTANT: Thank you for choosing us. Have a nice day.