You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I want to cancel my reservation due to some health issues, so please cancel my reservation on the name of Amy King.

ASSISTANT: Sure, please be on hold.

USER: Sure.

ASSISTANT: Sorry, no active reservation found in your name.

USER: Ok, no issues. Thanks for your support.

ASSISTANT: Thank you for availing with us. Have a nice day.