You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I help you?

USER: Can you help me to cancel my reservation I had did recently a week ago?

ASSISTANT: Sure, may I know your name?

USER: Ok, please check for the name Kimberly Wright.

ASSISTANT: Thank you. Please wait for a while.

USER: Ok, please take your time.

ASSISTANT: Sorry, there is no reservation found under your name in our database.

USER: That is ok, thank you for assisting me.

ASSISTANT: You are welcome and thank you for choosing us.