You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nicole Hall.

ASSISTANT: Hello.

USER: Can you help me in cancelling my recent reservation, as my exam is postponed?

ASSISTANT: Yes Nicole Hall, I will assist you today with that concern. Please can you wait a moment while I check?

USER: Sure.

ASSISTANT: Sorry, there are no reservation been done on your name to cancel.

USER: No issue, thank you.

ASSISTANT: Thank you for choosing our agency.