You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I am not flexible to travel by flight so, can you please cancel my reservation?

ASSISTANT: Sure, we are to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: Sure, Joshua Nelson is my name.

ASSISTANT: Please wait a moment.

USER: OK.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, no problem. Thanks for the information.

ASSISTANT: Thank you for choosing us.