You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Richard Wright.

ASSISTANT: How may I assist you?

USER: I want to cancel my reservation due to heavy snow storm in my region, can you help me?

ASSISTANT: Sure, I am here to help you with that.

USER: Thanks.

ASSISTANT: Please give me a moment to check your reservation status.

USER: Ok, take your time.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: It's ok, not an issue. Thank you for your information.

ASSISTANT: Welcome.