You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you aid me to change it?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: May I know your good name to proceed further?

USER: Sure, Deborah White here from Houston.

ASSISTANT: Please be on hold.

USER: Sure.

ASSISTANT: Thanks for your time, there is no reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for choosing us.