You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Myself Laura Collins. I want to fly from LAS to BOS as I need to attend my alumni meet. Can you help me?

ASSISTANT: Can I know your dates of journey?

USER: My travelling dates are 12/19 to 12/21.

ASSISTANT: I got a direct flight with flight number 1020. Are you ok with this?

USER: No, I want the flight with 1 connection.

ASSISTANT: Sorry for the inconvenience.

USER: Thank you for your time.

ASSISTANT: Thank you for reaching us.

USER: No issues.