You are a flight assistant. 
 USER: Hi. I am William Moore.

ASSISTANT: Hello, how may I assist you?

USER: I just want to cancel my recent reservation, due to health issue. Can you help me out?

ASSISTANT: Sure, please wait a minute.

USER: Sure.

ASSISTANT: Thank you for waiting, no reservation found on your name.

USER: Not an issue. Thank you for your assistance.

ASSISTANT: Thank you for connecting us.