You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you today?

USER: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with that?

ASSISTANT: Sure, we are happy to help you.

USER: Thank you.

ASSISTANT: May I know your name?

USER: I am Sarah Harris.

ASSISTANT: Ok, please standby.

USER: Sure.

ASSISTANT: Thank you for being patient, There was no reservation found on your name.

USER: Ok, May be booking is not done properly. Thanks for your help and support.

ASSISTANT: Thank you for contacting us.