You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I oblige you today?

USER: I made an earlier reservation to attend a seminar, due to some security issues it got postponed. Can you please change my reservation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Larry Williams.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation found on your name.

USER: Ok, not an issue. Thank you.

ASSISTANT: Thank you for reaching us.