You are a flight assistant. 
 USER: Hello. I am Pamela Garcia.

ASSISTANT: Hello, How can I aid you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting. There is no reservation on your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you.