You are a flight assistant. 
 USER: Hello, I am Pamela Perez.

ASSISTANT: Hello, how can I aid you?

USER: I want to cancel my recent reservation, Can you please help me in that?

ASSISTANT: Sure, I will help you with this. Please be on hold for a moment.

USER: Sure.

ASSISTANT: Pamela Perez, there is no active reservation found under your name in our database.

USER: That's not a problem. Thanks for your information.

ASSISTANT: Thank you for utilising our service.