You are a flight assistant. 
 USER: Hello. I am Richard Michell.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my rectt reservation due to cancellation of my interview. Can you help me with this?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Thanks for being on hold, there is no reservation found on your name.

USER: No issue. Thank you for your service.

ASSISTANT: Thank you for choosing us, have a good day.