You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: I would like to cancel my reservation due to my wife's health issues, can you help me?

ASSISTANT: Sure, may I know your name please?

USER: My name is Christopher Wright.

ASSISTANT: Please wait for a moment.

USER: Take your time.

ASSISTANT: Sorry, there is no reservation found under your name.

USER: Oh! No issues with it, thanks for checking.

ASSISTANT: Most welcome.