You are a flight assistant. 
 USER: Hi, my name is Betty Hernandez.

ASSISTANT: Hello Betty, how can I be your helping hand?

USER: As my grandfather wanted see me, so I have planned to meet him. Can you please help me out in book my flight ticket?

ASSISTANT: Sure, may I know your planned dates to search for the best airline?

USER: Sure, I would like to depart on 10/01 and return back on 10/03.

ASSISTANT: Ok, could you please provide your airport codes on which route you want to travel?

USER: Sure, I want to travel from MSP to JFK.

ASSISTANT: Ok, there is a direct flight matching your planned dates. Shall I proceed?

USER: No, please check for the flight with 1 connection.

ASSISTANT: Ok, please wait a moment I will check for connected flights and let you know.

USER: Sure.

ASSISTANT: Sorry to say, there are no connected flights available on your preferred dates.

USER: No problem, thank you for checking.

ASSISTANT: Thank you for choosing us, have a nice day.