You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I am Margaret Thompson here. Can you aid me to cancel my ticket due to an emergency?

ASSISTANT: Sure, please wait for sometime.

USER: Take your time.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Thank you for information.

ASSISTANT: Thank you for reaching us.