You are a flight assistant. 
 USER: Hello, I am Betty Johnson.

ASSISTANT: Hello, what assistance you need from us?

USER: I would like to go to a event in Oakland, so could you please book a ticket to me?

ASSISTANT: Sure, can you provide codes of the airport where you need to catch the flight?

USER: My source and destination airport codes are MCO and OAK.

ASSISTANT: Please share your journey dates.

USER: I would like to go on 04/11 and return back on 04/13.

ASSISTANT: Please hold on.

USER: Ok.

ASSISTANT: There is a flights with 1 and 2 connections are available, would you like to move with any one flight?

USER: Can you please check a direct flight, as I want to reach my destination fast.

ASSISTANT: Sorry, no direct flight is available.

USER: That's ok, thank you.

ASSISTANT: Thank you for reaching us.

USER: Welcome.