You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I abet you?

USER: I want to cancel my recent reservation, due to the heavy rains at my destination.

ASSISTANT: Ok.

USER: Can you help me with that?

ASSISTANT: I am here to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: Betty Adams, is my name.

ASSISTANT: Please wait for a while.

USER: Sure, I will wait.

ASSISTANT: Thanks for waiting, there is a reservation found on your name and it has been cancelled.

USER: Ok, thanks for you prompt service.

ASSISTANT: Thank you for opting us, have a good day.