You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Amy King.

ASSISTANT: How can I help you?

USER: I need to cancel my reservation, can you help me out?

ASSISTANT: Sure, I will help you. Please wait a minute.

USER: Sure, take your own time.

ASSISTANT: Thanks for waiting, There is no active reservation on your name.

USER: That's ok, not an issue. Thank you for your help.

ASSISTANT: Thank you.