You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I can help you with the ticket cancellation. Could you please tell me your name?

USER: I am Cynthia Hall.

ASSISTANT: Ok, can you please give me a minute?

USER: Sure.

ASSISTANT: Sorry for the inconvenience, there is no active reservation found with your name in our portal to cancel.

USER: No problem, thank you.

ASSISTANT: It's my pleasure. Thank you for approaching us.