You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I assist you?

USER: I am Scott Wright. Owing an emergency want to cancel my reservation, so can you help me with it please?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please, stay online. I will check the previous list and revert to you.

USER: Ok.

ASSISTANT: Thank you for your valuable time. No reservation was found on your name.

USER: That's fine, thank you for the information.

ASSISTANT: Thank you for reaching us, have a good day.