You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Can you please help me to cancel my reservation due to some emergency issues?

ASSISTANT: Sure, can you please mention your name to check your reservation details?

USER: Sure, I am Jason Young.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure.

ASSISTANT: I am sorry to say you that there is no reservation found under your name in our database.

USER: No issues, thank you.

ASSISTANT: Thank you for reaching us.