You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I provide assistance to you?

USER: I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, may I know your name?

USER: Rachel Carter.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: We found a reservation on your name and it has been successfully cancelled.

USER: Thank you.

ASSISTANT: Thank you for approaching us.