You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, what can I do for you today?

USER: My house got burned down due to short circuit, so I will not be able to meet my client at New York. Could you help me to cancel my ticket?

ASSISTANT: Sorry to hear that. May I know your name to check your ticket status in our website?

USER: My name is Thomas Lopez.

ASSISTANT: Please allow me a moment to check our database.

USER: Sure, take your time.

ASSISTANT: Sorry Thomas, there is no reservation found under your name.

USER: No problem, thank you for assisting me.

ASSISTANT: Thank you for opting us, have a great day.