You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you?

USER:  I want to cancel my recent reservation. Could you help me with that?

ASSISTANT: Sure, I am here to help you. Can you please share your good name?

USER: I am Edward Rodriguez.

ASSISTANT: Please wait for a while.

USER: OK.

ASSISTANT: Sorry, no reservation found on your given name.

USER: That's ok, no problem. Thank you for helping me.

ASSISTANT: Thank you for choosing us.