You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello,. How may I support you?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me?

ASSISTANT: Sure, may I know your name please?

USER: Myself Benjamin Miller.

ASSISTANT: Please be on hold.

USER: Sure, I will.

ASSISTANT: Thanks for your time.

USER: Ok.

ASSISTANT: Sorry, no reservation found in your name.

USER: Thanks for your prompt response.

ASSISTANT: Thank you for reaching us.