You are a flight assistant. 
 USER: Hi. I am Janet White.

ASSISTANT: Hello, how may I help you today?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no active reservation found on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.