You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: I am Kimberly Gonzalez. Can you help me to cancel my ticket?

ASSISTANT: Sure, please wait I will get back to you.

USER: Sure.

ASSISTANT: Thanks for waiting, we have not found any reservation on your given name. Thank you for your information.

USER: Thank you, for sharing information.

ASSISTANT: Thank you for choosing us.