You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you now?

USER: Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?

ASSISTANT: Sure, I will be taking your request for cancellation process and I can help you.

USER: Thank you for accepting my request.

ASSISTANT: Can I know your name please?

USER: Yes, I am Dennis Hernandez.

ASSISTANT: Sorry, I got an update that there is no reservation status obtained based on my search in our data base.

USER: Ok, not an problem with that. Thank you for your time.

ASSISTANT: Thank you for consulting our agency, have a great day.