You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I guide you?

USER: I am Jonathan Baker. I would like to book a ticket from CLT to AUS.

ASSISTANT: Sure, can I know your preferable dates?

USER: I am starting on 09/18 and return back on 09/20.

ASSISTANT: I found a flight 1013 of Delta airlines matches with your preferences, can I proceed?

USER: Yes, please proceed.

ASSISTANT: Your ticket is booked. Thank you, have a good day.

USER: Thank you for the service.