You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Can you please help me in cancelling my recent reservation, which I have done a month ago?

ASSISTANT: Sure, I am glad to help you out.

USER: Thank you.

ASSISTANT: May I know your name to check your reservation status?

USER: My name is Eric Collins.

ASSISTANT: Sorry, there is no reservation found on your name in our records.

USER: Ok, not an issue. Anyways, thanks for the information.

ASSISTANT: Thank you for reaching us.