You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Can you help me to cancel my recent reservation?

ASSISTANT: How may I help you? Sure, I will help you out. May I know your name please?

USER: My name is Amy Phillips.

ASSISTANT: Please wait for a while.

USER: Please check my details in your records.

ASSISTANT: Sorry, there are no reservations found.

USER: Ok, no issues with that. Thank you for your time.

ASSISTANT: Thank you for choosing us.