You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: Can you please help me out in cancelling my recent reservation? As my health is not in a good condition to do journeys.

ASSISTANT: Sure, I will help you with that. Please wait for a while.

USER: Sure.

ASSISTANT: May I know your name please?

USER: My name is Michelle Edwards.

ASSISTANT: I am sorry to say that there is no reservation found under your details.

USER: That's ok, thank you for giving the information.

ASSISTANT: Thank you for contacting us.