You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I serve you?

USER: I am Matthew Jackson. I want to cancel my recent reservation due to some issues, can you please help me with that?

ASSISTANT: Sure. Please, wait.

USER: Sure.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for choosing us.