You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: Kathleen Jones here. I want to cancel my reservation due to terrorist attacks in Syria, can you help me?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: Ok, I will be waiting for your response.

ASSISTANT: Kathleen, I found your reservation and successfully cancelled your reservation.

USER: Ok, thank you for cancelling my reservation.

ASSISTANT: You are welcome. Thank you for reaching us.