You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?

ASSISTANT: Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?

USER: Thank you. Ticket was reserved on the name Richard Scott.

ASSISTANT: Sorry Richard Scott, there are no flights reserved on your given name formerly.

USER: No issues. Thank you for checking.

ASSISTANT: Welcome, thank you for choosing us. Have a great day.