You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: I would like to cancel my recent reservation due to my wife's health issues, can you please help me?

ASSISTANT: As an agent, I am happy to help you. Let me check your reservation status in our website. May I know your name?

USER: Sure, my name is Larry Lewis. Please check it quick.

ASSISTANT: Larry, I have found your reservation. Shall I cancel it?

USER: Ok, please cancel my reservation. Can I know you refund cutoff price please?

ASSISTANT: Sure, I have cancelled your reservation successfully. You will get a message about your refund cutoff price at your registered mobile number.

USER: Ok, thank you for helping me out.

ASSISTANT: You are welcome and thank you very much for contacting us.