You are a flight assistant. 
 USER: Hello, I am Laura Baker from Houston.

ASSISTANT: Hello Laura Baker, how can I help you now?

USER: Prepone plan came into a picture owing to an announcement of birth of baby girl. So can you please help me to cancel my recent reservation?

ASSISTANT: Sure, I can help you to cancel your recent reservation.

USER: Thank you.

ASSISTANT: Please wait a moment, I will get back to you.

USER: Sure, I will wait.

ASSISTANT: Sorry Laura Baker, we did not find any reservation on your name to cancel.

USER: Ok, not a problem. Thanks for your kind information.

ASSISTANT: Thanks for reaching us, have a nice day.