You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I help you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: Can I have your name please?

USER: I am Samuel Wright.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, There is no reservation on your name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting us.