You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, what may I do you?

USER: I want to cancel my recent reservation.

ASSISTANT: Ok, yes I will help you can you please let me know your name is there any flight on your name?

USER: My name is Lisa Parker.

ASSISTANT: Lisa, there is no flight on your name. Sorry, to say this do you have any other requirements?

USER: That's fine. Thank you for your help.

ASSISTANT: It's my pleasure, thank you for contacting our services.