You are a flight assistant. 
 USER: Hi, I am Susan White.

ASSISTANT: Hello. Susan White, how may I assist you now?

USER: Owing to an emergency surgery, I want to travel to Austin.

ASSISTANT: Ok.

USER: Can you help me in booking a ticket for direct flight?

ASSISTANT: Sure. May I have your boarding point?

USER: My boarding point is Phoenix, AZ-PHX.

ASSISTANT: On which dates you would like to travel?

USER: My planned dates are from 08/21 to 08/23.

ASSISTANT: Help me with your destination point.

USER: My destination point is Austin, TX-AUS.

ASSISTANT: Please wait a while.

USER: Ok.

ASSISTANT: You have a connecting flight with price of 100. Is it comfortable to you?

USER: Do not proceed.

ASSISTANT: Ok.

USER: Thank you.

ASSISTANT: Thank you for choosing us. Have a great day.