You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, Please inform me by what way can I help you out?

USER: Can you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: My name is Richard Turner.

ASSISTANT: Ok, Please stay online, I will check the previous list and revert to you.

USER: Ok.

ASSISTANT: Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.

USER: Ok, no issues. Thank you.

ASSISTANT: Thanks for reaching us, wish you a great day.