You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I provide assistance to you?

USER: I need to cancel my reservation as I am not able to complete my trip due to my ill health. Can you help me with that?

ASSISTANT: Sure, we are here to help you. May I know your good name?

USER: Thank you for considering my request. My name is Michelle Perez.

ASSISTANT: Ok, Please wait for a while.

USER: Sure, I will wait for sometime.

ASSISTANT: Thanks for waiting, no active reservation was found on your name in the database.

USER: Not a problem, anyways thank you for the information.

ASSISTANT: Thank you for choosing us.