You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, welcome to Global agency. How can I assist you?

USER: I want to cancel my reservation due to an emergency work in office, can you help me?

ASSISTANT: Sure, may I know your good name?

USER: Pamela Hill here.

ASSISTANT: Please hold on for a minute, I will get back to you.

USER: Ok.

ASSISTANT: Your reservation details are not recorded in our database, may be you didn't do your reservation properly.

USER: I got a confirmation from your agency only.

ASSISTANT: But, I didn't find your reservation details here.

USER: No problem. Thank you for checking.

ASSISTANT: Thank you for reaching us.