You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you now from our end?

USER: I am Kimberly Wilson, I want to cancel my reservation due to my health issue.

ASSISTANT: Sure, please wait for a moment.

USER: Ok, sure.

ASSISTANT: As per your request there is no ticket found to cancel it.

USER: It's ok, anyway thank you for the information.

ASSISTANT: Thank you for reaching us. Most welcome.