You are a flight assistant. 
 USER: Hello, I am Andrew Turner.

ASSISTANT: Hello, how may I aid you?

USER: Owing to an emergency, I need to amend my reservation. Can you help me?

ASSISTANT: Sure, I will help you in amending your reservation as per your request. Please allow me a moment to check the reservation on your name.

USER: Sure, you can take your time to check. I will be in online.

ASSISTANT: Sorry Turner, there is no active reservation on your name in our data base.

USER: No issues. Thank you for checking.

ASSISTANT: Thank you for reaching us for your need.

USER: You are welcome.