You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Nicole Martin here.

ASSISTANT: Martin, how may I help you?

USER: I want to cancel my reservation today, due to my health issues. Can you help me?

ASSISTANT: Sure, I am here to help you. Please give me a moment to check your ticket status.

USER: Ok, I will wait till you check with my previous reservation status.

ASSISTANT: Sorry Nicole, no reservation is found by your name.

USER: Oh! That's sad to hear from you, than you for checking anyways.

ASSISTANT: Thank you for reaching us.

USER: You are most welcome.