You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: Myself Timothy Hernandez, can you cancel the flight reservation I did a week ago?

ASSISTANT: Sure, I can help you with that. Please wait for a while.

USER: Ok, please take the time you need.

ASSISTANT: Timothy, I found your reservation and I have successfully cancelled your ticket.

USER: That is great, thank you for assisting me.

ASSISTANT: Thank you for reaching us.