You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello,. How can I help you today?

USER: I want to cancel my reservation as my project got ramp down, Can you help me?

ASSISTANT: Sure, can I have your name please?

USER: Janet Lopez here.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your given name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for opting us.