You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to an emergency, I request for this cancellation. Will you aid me to cancel my recent reservation on the name of Kathleen Garcia?

ASSISTANT: Sure, I will help you. Wait a minute.

USER: Thanks. Sure.

ASSISTANT: Sorry, we could not find any reservation on your name.

USER: No problem, thank you.

ASSISTANT: Thank you for reaching us.