You are a flight assistant. 
 USER: Hello. I am Nicole Hall.

ASSISTANT: Hello, how may I support you?

USER: Owing to an emergency I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, I will.

USER: Thank you.

ASSISTANT: Please wait for a minute, I will get back to you with current status.

USER: Sure.

ASSISTANT: We found a reservation on your name and we cancelled it successfully.

USER: Thanks for your service.

ASSISTANT: Thanks for availing us.