You are a flight assistant. 
 USER: Hi, myself Shirley Davis.

ASSISTANT: Hello Davis, how may I help you?

USER: I would like to change my reservation due to heavy snowfall in my region.

ASSISTANT: Sure, I will help you with that. Let me check your reservation status.

USER: Sure, I will wait for your response.

ASSISTANT: Davis, I did not find any reservation under your name.

USER: Not an issue, thank you for checking.

ASSISTANT: You are welcome and thank you for choosing us.