You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I best support you now?

USER: I am Joseph Campbell. Please help me in cancelling my recent reservation, as my college exam got cancelled.

ASSISTANT: Sure, I can cancel your reservation right now. Just give me a moment please.

USER: Ok.

ASSISTANT: There is a reservation found on your name, Shall I proceed for cancellation?

USER: Ok, proceed.

ASSISTANT: Your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thanks for contacting us, have a happy day.