You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?

ASSISTANT: Sure, let me know your name to check your reservation details.

USER: Ok, I have reserved it on the name of Carol Jackson.

ASSISTANT: Thank you. Please be online for a while. I will check your reservation status and get back to you.

USER: Sure, take your time.

ASSISTANT: I'm happy to inform you that I have found a active reservation on your name and I have cancelled it.

USER: Thank you for your kind help.

ASSISTANT: Thank you for reaching us.