You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: I want to cancel my recent reservation owing to an emergency.

ASSISTANT: Sure. May I know your name please?

USER: My name is Larry Parker.

ASSISTANT: Please wait for sometime.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no reservation found on your name.

USER: Thank you.