You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Can you give me your name please?

USER: My reservation was done under the name Nancy Campbell.

ASSISTANT: Your reservation has been successfully cancelled.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us.