You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my recent reservation due to health issues, can you please help me with that?

ASSISTANT: Sure, can I know your name please to check the reservation status?

USER: My name is Nicole Robinson.

ASSISTANT: Ok, wait a moment please.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Not an issue, thank you.

ASSISTANT: Thank you for approaching us.