You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you?

USER: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?

ASSISTANT: Sure, I can help you with flight ticket cancellation.

USER: Thank you.

ASSISTANT: Can I know your previous flight ticket booking name?

USER: My name is Kimberly Collins.

ASSISTANT: Thank you and please allow me a moment.

USER: Sure, take your time.

ASSISTANT: There is a reservation found on your name and it has cancelled from my side. The refund will be initiated with in two days of time.

USER: Thank you for your help.

ASSISTANT: Thank you for reaching us, have a nice day.