You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Please help me to cancel my recent reservation.

ASSISTANT: I am here to help you. Sure, can you please let me know your name to check with the reservation status?

USER: Joshua Moore here.

ASSISTANT: Thank you for sharing your name. Please allow me 2-3 minutes.

USER: Ok.

ASSISTANT: Thank you for waiting, Joshua Moore. Sorry, there is no active reservation found under your name to change.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us. Have a great day!.