You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What can I do for you now?

USER: Due to an emergency, I want to change my reservation. Can you help me?

ASSISTANT: Ok. May I know your name for this process?

USER: Michael Adams here.

ASSISTANT: Ok, thank you for waiting. We found that there was no reservation with your name.

USER: No problem, Thanks for the information.

ASSISTANT: Thank you for reaching us.