You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: My company has organized a retirement farewell for me, so could you book a ticket for me from AUS to IAD?

ASSISTANT: May I know your name please?

USER: My name is Benjamin Williams.

ASSISTANT: Can you provide your trip dates please?

USER: I am leaving on 03/31 and returning on 04/02.

ASSISTANT: There is a flight for you with 1029 in Delta airline. Shall I proceed?

USER: Please proceed.

ASSISTANT: Ok, your ticket has been booked.

USER: Thank you for helping me.

ASSISTANT: Thank you for reaching us.