You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Please help me to change my recent reservation.

ASSISTANT: May I know your name please?

USER: Stephanie Hill.

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal to make changes further.

USER: Thank you for your information.

ASSISTANT: Thank you for reaching us.