You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Jerry Harris, want to travel from CLT to BOS. Please help me in booking my ticket.

ASSISTANT: Sure, may I know your trip dates?

USER: My travelling dates are from 11/20 to 11/22. Please check the flight with single connection.

ASSISTANT: Sorry, our agency is only provided direct flights.

USER: It's ok, thank you for your help.

ASSISTANT: Most welcome.