You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I am Christine Jones. I need to cancel my recent reservation, can you please help me out?

ASSISTANT: Sure, wait a minute.

USER: Sure, take your time.

ASSISTANT: No reservation found on your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.