You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: I need to cancel my ticket due to my health issue, can you help me?

ASSISTANT: Sure, may I know your name please?

USER: I am Edward Thomas.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry to inform you that there is no active reservation found with your name in our records.

USER: That's ok. Thank you for your help.

ASSISTANT: Most welcome.