You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I assist you the best now?

USER: Due to an emergency, I want to cancel my reservation. Can you please help me with it?

ASSISTANT: Sure, I will help you with that. On what name, do I need to check the present status of the reservation?

USER: Brenda Allen here.

ASSISTANT: Ok, please be on hold. I will be back.

USER: Ok.

ASSISTANT: We regret that, there is no active reservation on your name to cancel it.

USER: Not an issue, thank you.

ASSISTANT: Thank you for approaching us.