You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help you?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I will help you.

USER: Thanks for that.

ASSISTANT: May I know your name?

USER: My name is Anna Hall.

ASSISTANT: Please wait a minute.

USER: Sure.

ASSISTANT: Thanks for waiting, there is no active reservation on your name.

USER: Oh! That's ok, thank you for giving the information.

ASSISTANT: Thank you.