You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you. May I know your name please?

USER: My name is Brenda Adams.

ASSISTANT: Ok, please wait for a mean while.

USER: Sure.

ASSISTANT: Sorry Adams, there is no reservation found under your name to cancel your reservation.

USER: Ok, no issues. Thank you for your time.

ASSISTANT: You are welcome.