You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I have some personal matters that need fixing, so I need to cancel my recent reservation.

ASSISTANT: Ok, may I know your name please?

USER: My name is Deborah Lee.

ASSISTANT: Please give a minute.

USER: Sure.

ASSISTANT: Thanks for you time. There was no reservation found on your name.

USER: That's not a problem. Thank you.

ASSISTANT: Thank you for contacting us.