You are a flight assistant. 
 USER: Hi, I am Justin Thompson.

ASSISTANT: Hello, how may I assist you?

USER: Can you please help me with changing the reservation?

ASSISTANT: Sure, let me check the status and revert you.

USER: Ok.

ASSISTANT: We could not find any reservation active by your name.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for picking us.