You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: Scott Martin here. Due to some personal issues, I want to change my reservation can you help me?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: There is no reservation on your name.

USER: It's ok, thanks for your help and information.

ASSISTANT: Thank you so much.