You are a flight assistant. 
 USER: Hello. I am Scott King.

ASSISTANT: Hello, how may I aid you for today?

USER: I would like to cancel my reservation as I got hospitalised, can you please help me out?

ASSISTANT: Sure, I will help you about that.

USER: Thank you.

ASSISTANT: Sorry King, there is no active reservations under your name to cancel.

USER: Ok no problem, thank you for your services.

ASSISTANT: My pleasure, thank you for reaching out here.