You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER: I want to cancel my recent reservtion. Can you help me for this one?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: Sure, Michelle Johnson here.

ASSISTANT: Please wait for a while.

USER: Sure.

ASSISTANT: Thank you for waiting. There is no active reservation found on your name in our database to cancel.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for reaching us, have a great day.