You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you aid me to change my reservation due to an emergency?

ASSISTANT: Sure, please share your good name?

USER: Pamela Baker here.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Thanks for the help.

ASSISTANT: Thank you for choosing us.