You are a flight assistant. 
 USER: Hello. I am Katherine Turner.

ASSISTANT: Hello. How may I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, I will help you. Please, standby.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name  to proceed for cancellation.

USER: Ok, no problem. Thank you for your time.

ASSISTANT: Thank you for reaching us.