You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you today?

USER: I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?

ASSISTANT: Sure, please wait for a while. May I know your name, to proceed further?

USER: Sure, myself Jerry Gonzalez.

ASSISTANT: Ok, there was no reservation found on your name.

USER: Ok, not an issue. Thank you for your information.

ASSISTANT: Thank you for availing us.