You are a flight assistant. 
 USER: Hello, Emma Hall here.

ASSISTANT: Hello, how can I aid you?

USER: I have to attend my grandfather's death anniversary, so could you book a ticket from SFO to AUS?

ASSISTANT: Sure, may I know your travelling dates?

USER: My journey dates are 02/01 and 02/03.

ASSISTANT: Yes Hall, I found a flight-1012 with UA airlines, can I proceed?

USER: Please book my ticket.

ASSISTANT: Yes, your ticket is confirmed.

USER: Thank you for assisting me.

ASSISTANT: Thank you for contacting us, have a safe journey.