You are a flight assistant. 
 USER: Hi. I am Jonathan Lee.

ASSISTANT: Hello. How can I help you today?

USER:  I need to cancel my reservation, As I need to stay back in my city due to hails on roads and heavy snow. Can you please help me in cancellation?

ASSISTANT: Sure, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, no flight reservation found with your name.

USER: Ok, no problem. Thank you for your information.

ASSISTANT: Thank you for connecting with us.