You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: Ronald Garcia here.

ASSISTANT: How can I assist you at this moment?

USER: Can you please help me in cancelling my reservation? As my health is not good to do journey.

ASSISTANT: Sure, I will help you with this. Ronald Garcia, there is no active reservation found under your name in our database.

USER: Oh! May be my friend has already cancelled it earlier.

ASSISTANT: Thank you for contacting us.

USER: Thank you for giving the information anyways.