You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. What help you are looking for?

USER: Can you please cancel my reservation?

ASSISTANT: Sure, I will definitely help you to cancel the ticket.

USER: Thank you.

ASSISTANT: Can I know your name please?

USER: Edward Lopez here.

ASSISTANT: Ok, please give me a second.

USER: Sure.

ASSISTANT: There is no active reservation found with your name to cancel. Sorry for the inconvenience.

USER: That's ok, thank you for checking.

ASSISTANT: Most welcome. Thank you for reaching our agency.