You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My name is Pamela Young. I want to cancel my recent reservation.

ASSISTANT: OK Young, please wait a moment to check your details.

USER: OK.

ASSISTANT: OK Pamela, your cancellation process has been completed.

USER: Thanks for your help.

ASSISTANT: Thank you, have a good day.