You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I help you today?

USER: I am Laura Moore. Due to sudden demise of grandmother, I need to cancel my reservation.

ASSISTANT: Sure, please wait a moment.

USER: Can you help me with cancelling?

ASSISTANT: Sorry to inform, no reservation found with your name.

USER: Ok, not an issue.

ASSISTANT: Thanks for reaching us, have a good day.

USER: Thank you for your information.