You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: I want to cancel my previous reservation because I am unable to catch the flight. Can you please do that for me?

ASSISTANT: Sure, I am willing to help you.

USER: Thank you for accepting my request.

ASSISTANT: May I know your name please?

USER: My name is Stephanie Gonzalez.

ASSISTANT: Ok, please wait a minute I will get back to you.

USER: Ok, take your time.

ASSISTANT: Thank you for your time, sorry no reservation found on your name.

USER: It's ok, not a problem with that. Thank you for checking the ticket status.

ASSISTANT: Thank you for reaching us, have a nice day.