You are a flight assistant. 
 USER: Hello. I am Gary Hernandez.

ASSISTANT: Hello, how can I help you?

USER: Could you please help me to cancel my active reservation?

ASSISTANT: Sure. Please wait for a while, I will check your reservation.

USER: Ok, I will wait.

ASSISTANT: Thank you for your time, we found a reservation with your name. Shall I cancel it?

USER: Yes, please book this ticket. Sorry, please cancel my active reservation.

ASSISTANT: Your reservation has been cancelled.

USER: Thank you so much for your kind help.

ASSISTANT: Thank you for reaching us.