You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, welcome to New York flight ticket booking agency.

USER: Myself Amanda Scott.

ASSISTANT: How may I help you Amanda?

USER: I have booked the ticket just before 2 hr's back. Suddenly the plan has been changed because of my kids. Can you please help me in changing my recent reservation?

ASSISTANT: Sure, please hold on for a moment.

USER: Ok.

ASSISTANT: Sorry, there is no previous reservation found on your name to change.

USER: Ho! really, just now I had done the reservation. I think something went wrong in booking the ticket? Any way, thank you for the information.

ASSISTANT: Thank you for contacting us. Have a great day.