You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: My name is Alexander Moore, I would like to cancel my reservation due to heavy rainfall.

ASSISTANT: Please wait a while.

USER: Sure, I will wait for your reply.

ASSISTANT: There is no reservation on your name in our database.

USER: Not an issue, thank you for your information.

ASSISTANT: Thank you for opting us.