You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I want to cancel my recent reservation, can you please help me with this?

ASSISTANT: Sure, please share your good name?

USER: Jack Wilson.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you.

ASSISTANT: Thanks for approaching us.