You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my recent reservation, due to the ongoing tornado at my destination. Can you please help me with this?

ASSISTANT: Sure, please wait a moment.

USER: Sure, I am Gary Thomas.

ASSISTANT: Ok, please wait a moment.

USER: Ok.

ASSISTANT: Sorry, there is no active reservation on your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you.