You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Laura Scott.

ASSISTANT: How may I guide you today?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure, take your time.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: That's ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you for reaching us.