You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation due to sudden cancel of my schedule. Can you please help me with that?

ASSISTANT: Yes, I am here to help you. May I know your name please?

USER: Thank you for considering my request. My name is Daniel Evans.

ASSISTANT: Ok, please stand by.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry no reservation found on your name.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for reaching us, have a nice day.