You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you today?

USER: Can you please make some amends to my recent reservation?

ASSISTANT: Sure, I am here to help you with this. May I know your name please?

USER: I am Scott Anderson.

ASSISTANT: Ok, please wait for a moment.

USER: Sure, take your time.

ASSISTANT: Sorry Scott, there is no active reservation found as per your name to change it.

USER: That's ok, thank you for checking.

ASSISTANT: You are welcome.