You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: I want to cancel my reservation as my plan to go on this trip got canceled.

ASSISTANT: May I know your name please?

USER: My name is Amanda Lopez.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: There is no reservation found with your given name.

USER: No problem, thanks for checking it.

ASSISTANT: Thank you for opting us.