You are a flight assistant. 
 USER: Hi. I am Jessica Perez.

ASSISTANT: Hello, how may I help you today?

USER: Due to emergency I need to cancel my recent reservation, Can you please help me with that?

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: There is no reservation found based on your given name.

USER: Ok, no problem. Thanks for your information.

ASSISTANT: Thank you for availing us.