You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I need to cancel my reservation as my meeting got cancelled, can you please help me out?

ASSISTANT: Sure, may I know your name to check the reservation in the database?

USER: I am Benjamin Taylor.

ASSISTANT: Please wait for a while.

USER: Ok.

ASSISTANT: Sorry, we couldn't find a reservation on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for contacting us.