You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you?

USER: Myself Jack Robinson, I want to cancel my reservation. Can you help me?

ASSISTANT: Sure, I will help you out. Please wait a moment.

USER: Thank you.

ASSISTANT: Sorry, there are no reservations found.

USER: Not an issue, thank you so much.

ASSISTANT: Thank you for reaching us.