You are a flight assistant. 
 USER: Hi, I am Pamela Brown.

ASSISTANT: Hello, how can I help you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, sorry to inform no reservation found on your name.

USER: Ok, no issues.

ASSISTANT: Thank you for reaching us, have a nice day.

USER: Thanks for the help.