You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I serve you today?

USER: I am Sharon Robinson want to cancel my reservation, can you please help me with it?

ASSISTANT: Sure, please provide your name to check the reservation?

USER: Ok, my name is Sharon Robinson.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.