You are a flight assistant. 
 USER: Hello. I am Jessica Williams.

ASSISTANT: Hello, how can I support you today?

USER: Can you please help me to cancel my active reservation as my meeting was cancelled?

ASSISTANT: Sure, I am here to help you. Please wait for a few minutes.

USER: Ok.

ASSISTANT: Thanks for your time, I have not found the flight reservation on your name to cancel it.

USER: Ok, no problem. Thank you.

ASSISTANT: Thank you for choosing us.