You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you today?

USER: Due to some health issues, I want to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, we are here to cancel your recent reservation. May I know your name?

USER: I am Richard Thomas.

ASSISTANT: Ok, please wait for a while.

USER: Ok.

ASSISTANT: Thanks for waiting, there was no reservation found on your specified name.

USER: Ok, no issues. Thank you for your quick response.

ASSISTANT: Thank you for availing us.