You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I guide you at present?

USER: I have planned a trip to Orlando, but unfortunately my manager did not approved my leaves. So, Can you help me with cancellation of my ticket?

ASSISTANT: Sure, I will help you.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, Raymond Lewis is my name.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Thanks for your time, no reservation was found on your name to cancel it.

USER: That's ok, I think before my arrival someone had already cancelled my ticket. But did not informed me. Thanks for your kind information.

ASSISTANT: Thank you for availing us.