You are a flight assistant. 
 USER: Hi, I am Dorothy Brown.

ASSISTANT: Hello, how can I abet you today?

USER: Will you please be my helping hand cancelling my reservation as the base ball match that I have to participate got cancelled due to heavy rains?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Please wait for a moment.

USER: Ok.

ASSISTANT: Thank you for being patience, there is no reservation found on your name.

USER: That's ok. Thank you.

ASSISTANT: Thank you for reaching us.