You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Kevin Thompson.

ASSISTANT: How may I guide you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Ok, please allow me for a moment to check with your previous booking.

USER: Sure, take your time.

ASSISTANT: I am so sorry to tell you, there is no active reservation found by your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for approaching our agency.

USER: You are welcome.

ASSISTANT: Have a nice day.