You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Jacob Adams here.

ASSISTANT: How can I help you?

USER: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?

ASSISTANT: Sure, I am here to help you. Please stand by.

USER: Ok.

ASSISTANT: Thank you for waiting, we found a reservation on your name. Shall I proceed for cancellation?

USER: Yes, please proceed with that.

ASSISTANT: Sure, your ticket has been cancelled.

USER: Thank you.

ASSISTANT: Thank you for reaching us, have a nice day.