You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: My holiday trip has been cancelled. So, I would like to cancel my recent reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will help you with the flight ticket cancellation. May I know your name please?

USER: Sure, my name is Brandon Moore.

ASSISTANT: Ok, wait a minute please.

USER: Sure, take your time.

ASSISTANT: Thanks for waiting. But I am sorry to say that there is no reservation on your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you.

USER: You are welcome.