You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, may I know your name to check the details.

USER: My name is Donna Thompson.

ASSISTANT: Please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry, there are no active reservations on your name to cancel.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching our service.

USER: You are welcome.