You are a flight assistant. 
 USER: Hello, I am Shirley Williams.

ASSISTANT: Hello, How can I amend you today?

USER: I need to visit New York,NY - LGA to attend my last supply exam.

ASSISTANT: Ok.

USER: Can you please book me a flight ticket from JFK?

ASSISTANT: Sure, I will help you. Can I have your source airport code please? Do you need a lay by in between your journey?

USER: Yes, I need one connection. .

ASSISTANT: Could you please provide your trip dates?

USER: My travelling dates are 03/23 and 03/25.

ASSISTANT: Please wait for a while, I will check and let you know.

USER: Sure.

ASSISTANT: Thanks for waiting. There is a flight available with couple of connections. Shall I proceed?

USER: Please don't proceed.

ASSISTANT: Ok.

USER: Thanks for contacting us.

ASSISTANT: Thank you for approaching us.