You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: I would like to cancel my reservation due to some health issues, can you please help me out with that?

ASSISTANT: Sure, I can do that for you. May I know your name?

USER: Myself Deborah Campbell.

ASSISTANT: Thank you. Please be on hold for a while.

USER: Sure, I will wait for your response.

ASSISTANT: Deborah Campbell, I did not find any reservation by your name in our database.

USER: That's ok, no problem. Anyway thank you for checking out.

ASSISTANT: You are welcome and thank you for choosing us.