You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Larry Jones here.

ASSISTANT: How may I amend you?

USER: My cricket match is cancelled, so can you help me to cancel my reservation?

ASSISTANT: Sure, I will help you with that, please hold on for a moment to check your reservation status.

USER: Sure, please check my details.

ASSISTANT: Larry, I found your reservation can I cancel it?

USER: Yes, please proceed.

ASSISTANT: Your ticket is successfully cancelled.

USER: Thank you for your help.

ASSISTANT: You are welcome. Thank you for reaching us.