You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I help you?

USER: I need to cancel my reservation due to some issues, can you help me out?

ASSISTANT: Can you give me your name?

USER: Sure, my name is Linda King.

ASSISTANT: Sorry, there is no reservation found with your name.

USER: That's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.