You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I aid you?

USER: Can you please help me in cancelling my reservation as the food festival which I am interested to attend got postponed?

ASSISTANT: Sure. May I know your name?

USER: I am Emily Lewis.

ASSISTANT: Thanks for providing your name, Please hold on.

USER: Sure.

ASSISTANT: Thanks for waiting. No reservation found on your name.

USER: It's ok, thank you for your information.

ASSISTANT: Thank you for reaching us.