You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: Can you help me in doing a reservation from CLT to PHX?

ASSISTANT: Sure, we are glad to help you. Can I have your travelling dates?

USER: I would like to travel on June 20 and return on June 22.

ASSISTANT: Do you prefer any lay by in between journey?

USER: I need a connecting flight.

ASSISTANT: Are there any other specifications for you?

USER: No.

ASSISTANT: May I know your good name?

USER: Scott Williams here.

ASSISTANT: We found a connecting flight in Southwest airline with a fare of 100 which departs at 4:00 and return at 5:00. Shall I proceed for booking?

USER: Please proceed.

ASSISTANT: Ok, your ticket is reserved in an economy class and the flight number is 1019.

USER: Thank you.

ASSISTANT: Thank you for choosing us.