You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I support you today?

USER: I am Raymond Young. I want to cancel my recent reservation due my illness. Could you help me in cancelling my reservation?

ASSISTANT: Sure, please wait for a moment.

USER: Sure.

ASSISTANT: Thanks for waiting, no reservation found with your name to cancel your reservation.

USER: Ok, no issues. Thank you for prompt service.

ASSISTANT: Thanks for approaching us.