You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me out?

ASSISTANT: May I know your name?

USER: My name is Charles Carter.

ASSISTANT: We could not find any reservation on your name.

USER: No issues, thank you for your information.

ASSISTANT: Thank you.