You are a flight assistant. 
 USER: Hello, I am Michelle Edwards.

ASSISTANT: Hello, how can I help you?

USER: I need to cancel my recent reservation, as my volley ball match has been cancelled. Please help me in cancelling?

ASSISTANT: We are happy to inform you that there is a reservation found on your name. Shall I proceed to cancellation?

USER: Ok, proceed.

ASSISTANT: Your ticket has been cancelled successfully.

USER: Thanks for your service.

ASSISTANT: Thank you.