You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello, how may I assist you?

USER: I want to cancel my recent reservation as I am hospitalised.

ASSISTANT: Ok, may I know your name to proceed?

USER: I am Mary Taylor.

ASSISTANT: Thank you. Let me check the status and revert you.

USER: Ok.

ASSISTANT: There is no reservation found on your name in our database.

USER: No issues, thank you for the information.

ASSISTANT: Thank you for opting us.