You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, may I know the name to check for the status?

USER: Jacob Young.

ASSISTANT: Please be on hold, I will get back to you in a minute.

USER: Ok, take your time.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: Here, there is no active reservation have been found under your name in our database to cancel it.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for reaching us.