You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Pamela Moore.

ASSISTANT: How can I assist you?

USER: Due to my health problem I want to change my existing reservation, can you please help me to change my reservation?

ASSISTANT: Sure, please wait a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: No problem, thank you for your information.

ASSISTANT: Thank you for approaching us.