You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you today?

USER: I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, I can cancel your reservation right now. Before that I need to know your good name please?

USER: Emily Anderson.

ASSISTANT: Please wait a minute.

USER: Ok, take your time.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: That's ok. Anyways, thank you.

ASSISTANT: Thank you for availing us.