You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, May I know your good name?

USER: I am Larry Hernandez.

ASSISTANT: How can I assist you?

USER: My family trip got cancelled, so I need to cancel may reservation.

ASSISTANT: Ok.

USER: Can you please help me out with this?

ASSISTANT: Sure, Please wait a moment I will check and let you know the information.

USER: Ok.

ASSISTANT: We found that there is no reservation found with your name.

USER: Ok. Thank you for your quick response.

ASSISTANT: Thank you for reaching us.