You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: I am Nicole Brown, help me to cancel my ticket as my vacation trip to New York has been cancelled due to my illness.

ASSISTANT: Sure, please hold on a minute. I will check the status.

USER: Sure.

ASSISTANT: Thanks for your patience. There was no reservation found on your name.

USER: Thank you for the information.

ASSISTANT: It's my pleasure to assist you.