You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I would like to cancel my reservation which is under my name. Can you please help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: My name is David Smith.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, no issues. Thank you for checking.

ASSISTANT: Thank you for reaching us.

USER: You are welcome.