You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Pamela Hernandez.

ASSISTANT: How can I aid you ?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?

ASSISTANT: Sure, let me check your reservation status in our database to cancel the reservation.

USER: Ok.

ASSISTANT: Sorry, I did not find any reservation in our database with your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: Thank you for reaching us.