You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, may I know your name please?

USER: My name is Amy Robinson.

ASSISTANT: Ok Amy, what can I do for you?

USER: I have to attend my cousin's baby shower function, can you please book me a flight ticket from CLT to JFK?

ASSISTANT: Sure, I will help you. Can you please share your travelling dates?

USER: Sure, my travelling dates are from 11/12 to 11/14. Make sure I need direct flight.

ASSISTANT: Sorry, there are no flights available with 0 connection.

USER: It's ok.

ASSISTANT: Thank you for reaching us.

USER: Thank you for your information.

ASSISTANT: You are welcome. Have a nice day.