You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?

ASSISTANT: Sure, may I know your good name to check the reservation in the reservation list?

USER: Sure, I am Jessica Roberts.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, Thank you for your help.

ASSISTANT: Thank you for availing with us.