You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I am Andrew Hall, I want to cancel my ticket. Can you help me to cancel my ticket?

ASSISTANT: Sure, we are here to help you. Please wait for a while. I will check the reservation status.

USER: Sure.

ASSISTANT: Thanks for waiting. There was no reservation found on your name.

USER: Thank you for the information.

ASSISTANT: Thank you for reaching us.