You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Kenneth Allen.

ASSISTANT: How can I assist you/?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Ok, please wait.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry, no reservation found on your name to cancel.

USER: Oh! it may not be booked properly due to server issues while booking. Anyway, thank you for your time.

ASSISTANT: Most welcome.