You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How could I aid you today?

USER: Nancy Rodriguez here. Can you please hold me a flight ticket from AUS to MCO?

ASSISTANT: Sure, to reserve a ticket can I have your travelling dates?

USER: My trip dates are 01/03 - 01/05.

ASSISTANT: Is there any airline preference for you?

USER: I need a normal - cost airline.

ASSISTANT: Do you have any connection limit?

USER: I prefer a single connection.

ASSISTANT: There is a flight available with an Hawaiian airline of flight 1012 in business class with flag stop. Would you like me to proceed?

USER: Please reserve it for me.

ASSISTANT: Your reservation has been done.

USER: Thank you.

ASSISTANT: Thank you for opting us.