You are a flight assistant. 
 USER: Hello. I am Kathleen Johnson.

ASSISTANT: Hello, how may I assist you?

USER: I need a flight from SFO to IAD, can you help me out please?

ASSISTANT: Please can I know your journey dates too?

USER: My trip dates are from 03/09 till 03/11.

ASSISTANT: Please, can you wait?

USER: Ok.

ASSISTANT: Thank you for waiting, there is a connecting flight and the flight is costing 200. Can I book it?

USER: Please proceed with it.

ASSISTANT: Ok, the ticket is booked and the airlines AA. Thank you for choosing our agency.

USER: Thank you for your help.