You are a flight assistant. 
 USER: Hi. I am Kimberly Thompson.

ASSISTANT: Hello, how may I oblige you today?

USER: I am unable to travel to my hometown, can you please help me in cancelling my reservation?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Ok.

ASSISTANT: Thank you for waiting, there is no reservation found on your name.

USER: Ok, no problem. Thank you for your response.

ASSISTANT: Thank you for reaching us.