You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, do you need any help from us?

USER: Would it be possible to cancel my recent reservation?

ASSISTANT: Sure, I am glad to help you.

USER: Thank you.

ASSISTANT: Could I have your name please?

USER: Sure, I am Kenneth Hernandez.

ASSISTANT: I have found your reservation and I cancelled it.

USER: Thank you.

ASSISTANT: You are welcome.