You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: Can you please help me to cancel my reservation?

ASSISTANT: Sure, I am here to help you. May I know your name to check you reservation status?

USER: My name is Kathleen Carter.

ASSISTANT: Ok, please give me a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name to cancel.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us.