You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you today?

USER: I have to cancel my flight ticket, can you help me in that ticket cancellation on my name Kevin Williams?

ASSISTANT: Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.

USER: Sure, take your time.

ASSISTANT: Kevin, there is no any active reservation with your name in my database.

USER: Ok, no issues with that one, thank you for your help.

ASSISTANT: It's my pleasure.