You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your assistance today?

USER: My name is Carol Taylor. I want to cancel my reservation due to health issues.

ASSISTANT: Sure, please hold on a minute.

USER: Ok.

ASSISTANT: Thanks for your time, no reservation was found in our database on your good name.

USER: No problem, thanks for your help.

ASSISTANT: Thanks for contacting us, have a great day.