You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Charles Wright.

ASSISTANT: How can I help you Wright?

USER: Can you help me in booking from PHL to AUS?

ASSISTANT: On what dates are you travelling?

USER: My trip dates are 04/17 to 04/19.

ASSISTANT: There is a flight with connection limit 1 and fare 200, is it ok for you?

USER: You can book it.

ASSISTANT: Your ticket is booked, flight number 1014.

USER: Thank you for helping.

ASSISTANT: Thank you for reaching us.