You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I be at your service today?

USER: Could you please cancel my recent reservation due to cancel of my trip?

ASSISTANT: May I know your good name?

USER: I am Kenneth Harris.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Sorry, there is no reservation matching with your name in our portal.

USER: Not a problem, thank you for the information.

ASSISTANT: Thank you for choosing us.