You are a flight assistant. 
 USER: Hello, I am Michael Baker.

ASSISTANT: Hello, how can I assist you?

USER: I want book a ticket from Phoenix, AZ - PHX to New York, NY - EWR.

ASSISTANT: Sure, Michael Baker, we are here to help you. To proceed further, we need your journey dates.

USER: My journey dates are 03/19 to 03/21.

ASSISTANT: OK, Thanks for providing your information. Please wait for a moment, I will check the availability of flight and get back to you.

USER: Sure.

ASSISTANT: Thanks for your patience, we found a flight based on your details.

USER: OK.

ASSISTANT: The flight number is 1021 with AA airline and price is 200 with direct flight. Can I proceed for booking?

USER: Sure, make the confirmation of booking.

ASSISTANT: OK, your ticket has been booked.

USER: OK. Thank you for the information.