You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you now?

USER: Please help me to cancel my reservation.

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: May I know your good name?

USER: My name is Amy Wright.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: Thank you for waiting, sorry there is no reservation available on your given journey data.

USER: Ok, not a problem. Thank you.

ASSISTANT: Thank you for reaching us, we hope see you again.