You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. What help is required from our agency?

USER: Myself Nicholas Young. I have an exam on the date which I have booked a flight ticket so I want to cancel the ticket. Can you please assist me?

ASSISTANT: Sure Young, please wait a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to say that, there is no reservation found on your name in our database.

USER: Ok, no problem thank you for your services.

ASSISTANT: Thank you for reaching us.