You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I address you?

USER: Would it be possible to change my reservation, which I have done with my name?

ASSISTANT: Sure, will you please let me know your name?

USER: Yes, my name is Richard Gonzalez.

ASSISTANT: Ok, let me check the current status and revert you.

USER: Ok, take your time.

ASSISTANT: Thanks for waiting, I regret to inform you that there is no reservation found active under your name.

USER: Ok, no issues. Thank you for the information.

ASSISTANT: Thank you for approaching us.