You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I help today?

USER: I am Stephen Parker. I want to cancel my reservation due to some crisis in my location, can you help me out please?

ASSISTANT: Ok, I will aid you with the cancellation. Please wait a moment.

USER: Ok.

ASSISTANT: Sorry Stephen Parker, there is no reservation been found on your name.

USER: That's ok, no problem. Anyway thank you for your help.

ASSISTANT: Thank you availing our agency.