You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you?

USER: I am Steven Parker and I just want to cancel my recent reservation due to sudden dismissal of my great grand mother.

ASSISTANT: Ok, please hold I will check the status and revert you.

USER: Ok.

ASSISTANT: Sorry there is no reservation found on your name.

USER: Ok, no issue.

ASSISTANT: Thank you for opting us.

USER: Thank you.