You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I help you out?

USER: Could you search for a direct flight from SFO to MCO?

ASSISTANT: May I know your name please?

USER: My name is Angela Turner.

ASSISTANT: May I know your travelling dates please?

USER: My trip dates are 05/19 and 05/21.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: There is a flight with connection 1 and price 100, can I proceed with this flight?

USER: I need a direct flight.

ASSISTANT: Sorry, there are no flights found.

USER: It's ok, thank you for checking.

ASSISTANT: Thank you for reaching us.