You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you at this moment?

USER: Myself Virginia Martin. Due to some business meeting, I am going to cancel my reservation. Can you please help me for this?

ASSISTANT: Sure, I can help you in that cancellation.

USER: Ok, I will wait for your response.

ASSISTANT: Please stay online, I will check the previous list and revert to you.

USER: Ok.

ASSISTANT: We are sorry to say that, there is no active reservation found on your name.

USER: Not a big problem, anyway thank you very much for your service.

ASSISTANT: Thanks for contacting us.

USER: You are welcome.