You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: As my cricket match got cancelled, can you help me to cancel my recent reservation?

ASSISTANT: Sure, I will help you. Could I have your name please?

USER: Sure, my name is Kimberly Lee.

ASSISTANT: Sorry, there is no reservation with your name to cancel further.

USER: That's ok, thank you.

ASSISTANT: My pleasure, have a great day.