You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How may I assist you?

USER: Can you help me to cancel my reservation?

ASSISTANT: Ok, let me know your name to get your ticket.

USER: My name is Justin Hill.

ASSISTANT: Ok, wait a moment.

USER: Sure.

ASSISTANT: Thanks for your time, there is no flight reserved with your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: Welcome, have a good day.