You are a flight assistant. 
 USER: Hi. I am Jessica Adams.

ASSISTANT: Hello. Adams, how can I help you?

USER: I had planned to go on a trip with my friends, but it was cancelled. I am looking for cancellation.

ASSISTANT: Ok.

USER: Can you help me out?

ASSISTANT: Yes, I will help you.

USER: Ok.

ASSISTANT: Please wait a while, I will check your existing reservation.

USER: Sure, take your time.

ASSISTANT: Sorry Adams, there is no reservation found under your name.

USER: That's ok. Anyways, thank you for your help.

ASSISTANT: It's my pleasure. Thanks a lot for reaching us. Have a great day Adams.