You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I want to cancel my flight reservation as I am sick, can you please help me?

ASSISTANT: Sure, I'm here to help you with that. Can you please provide me your good name?

USER: Sure, my name is Paul Jackson.

ASSISTANT: Ok, please let me check your reservation status.

USER: Sure.

ASSISTANT: Paul Jackson, I have searched your reservation status and I have cancelled it successfully.

USER: Thank you very much.

ASSISTANT: Thank you for choosing us.