You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you today?

USER: Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.

ASSISTANT: Please help me with your name. Sure, I will help you.

USER: Myself Ruth Walker.

ASSISTANT: Please allow me a minute.

USER: Ok.

ASSISTANT: Thank you. Ruth Walker, I am really sorry to say that there is no booking found on your name.

USER: Not an issue. Thank you.

ASSISTANT: Thank you for understanding. Thank you for reaching us. Have a great time.