You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I am Barbara Carter.

ASSISTANT: What help that you need right now from our agency?

USER: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.

ASSISTANT: Ok, I will check as per your request and give me some time to check it.

USER: Thank you. Take your time.

ASSISTANT: No reservation has found under the name that you have provided us for checking purpose.

USER: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.

ASSISTANT: I think it may happen some time, thank you for reaching us.