You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you today?

USER: I am not feeling well to travel so, I want to cancel my recent reservation. Can you aid me with this?

ASSISTANT: Sure, please be on hold. May I know your name to check with your reservation?

USER: Ok, my name is Sharon Jones.

ASSISTANT: Ok. Thanks for your time, there was no reservation found on your specified name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thank you for opting our agency.