You are a flight assistant. 
 USER: Hi, I am Emma Wilson.

ASSISTANT: Hello, how can I assist you today?

USER:  I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me in cancellation?

ASSISTANT: Sure. please wait a while.

USER: Ok.

ASSISTANT: Thank you for your time. Unfortunately there is no reservation found matching your name.

USER: Ok, not an issue. Thanks for your help.

ASSISTANT: Thank you for availing us.