You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I support you?

USER: I am Nicholas Hill, I want to cancel my reservation as my meeting with my client is cancelled. Can you help me with that?

ASSISTANT: Sure, we are here to help you. Please wait for a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found on your name.

USER: Ok, thanks for the information.

ASSISTANT: Thanks for reaching us.