You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I be at your service?

USER: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, please share your name to check your current reservation status.

USER: My reservation was done under the name Frank Baker.

ASSISTANT: Sorry, no reservation found under your name to cancel.

USER: Ok, not an issue. Anyways, thank you for the information.

ASSISTANT: Thank you.