You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I aid you?

USER: My name is Benjamin Wilson. I want to do some changes in my existing reservation, can you help me for that?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Sorry, I did not find any reservation on your name in our database.

USER: That's ok, thank you for checking.

ASSISTANT: Welcome, have a nice day.