You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Can you please change my recent reservation details? As I have booked the ticket with wrong details.

ASSISTANT: Sure, may I know your name to check the reservation?

USER: Sure, I had booked the ticket with the name Ashley Johnson.

ASSISTANT: Please wait, I will check the reservation on your name and get back to you.

USER: Fine, I'll be online. Take your own time.

ASSISTANT: Sorry, we couldn't find a reservation on your name to change.

USER: Oh! May be I did a wrong booking. Thank you anyways.

ASSISTANT: Thank you for reaching us.