You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: Myself Mary Parker.

ASSISTANT: What can I do for you, Parker?

USER: I wan to cancel my recent reservation due to heavy rains. could you please help me?

ASSISTANT: Sure, Parker. Give me a while. There is no flight available on your name.

USER: It's ok.

ASSISTANT: Thanks for reaching us.

USER: Most welcome.