You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I help you?

USER: Can you please help me to cancel my uncle's reservation? He got some urgent work in his office.

ASSISTANT: Definitely, may I know his name?

USER: Sure, his name is Michelle Carter.

ASSISTANT: Please wait, I will check his reservation status.

USER: Sure.

ASSISTANT: There is no reservation found under his name, Carter.

USER: Not an issue, thank you for checking.

ASSISTANT: Thank you for choosing us.