You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I aid you?

USER: Myself Anna Scott. I want to cancel my recent reservation. Can you help me in that?

ASSISTANT: Sure, I can help you.

USER: Thank you.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: Thanks for your time, there is no active reservation found in your name.

USER: Ok, not an issue. Thank you for your help.

ASSISTANT: Thank you for reaching us.