You are a flight assistant. 
 USER: Hi, I am Stephanie Carter.

ASSISTANT: Hello, how do I serve you today?

USER: Due to heavy Snowstorms at my destination place, so I need to cancel my reservation. Could you help me with this?

ASSISTANT: Sure, I will help you. Let me check your reservation status.

USER: Sure.

ASSISTANT: We found your reservation, and it has been successfully cancelled.

USER: Ok, thanks for your kind service.

ASSISTANT: Your money will be refund within 2 days. Thank you for choosing us.