You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello.

USER: I'm Robert Smith.

ASSISTANT: How can I help you?

USER: My sports event has been cancelled, so could you please help me with cancelling my recent reservation?

ASSISTANT: Sure, I will help you that, give me a minute.I will get back with your details.

USER: Sure.

ASSISTANT: I am sorry to say that there is no reservation found on your name.

USER: That's ok, no issues. Anyways, thank you for the information.

ASSISTANT: You are welcome.