You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you today?

USER: I am Linda Rodriguez. Can you help me in cancelling my flight ticket?

ASSISTANT: Sure, I will aid you with that. Please hold on a moment, I will check your previous reservation status.

USER: Ok.

ASSISTANT: There is no previous reservation available under your name.

USER: Its ok, thank you.

ASSISTANT: Thank you for reaching us.