You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, How can I serve you?

USER: I want to book a ticket from MSP to BOS.

ASSISTANT: OK.

USER: I need direct flight.

ASSISTANT: Sure, may I know your travelling dates?

USER: 09/09 to 09/11.

ASSISTANT: Please standby.

USER: Ok.

ASSISTANT: Unfortunately we do not found any direct flight available.

USER: Ok, not a problem. Thank you.

ASSISTANT: May I know your good name?

USER: Nicole Brown.

ASSISTANT: Ok, thank you for reaching us.