You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you for today?

USER: Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?

ASSISTANT: I am here to help you about that, can you please let me know your name to check the reservation status?

USER: Myself Sarah Rodriguez.

ASSISTANT: Please wait to check the reservation status under your name.

USER: Ok.

ASSISTANT: Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.

USER: Ok, no problem. Thank you for checking.

ASSISTANT: You are welcome, thank you for reaching us.