You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: I am Thomas Martinez, can you cancel my recent reservation because I will not be able to make that journey due to snow fall in my location. Can you do the needful?

ASSISTANT: Sure, I am here to help you in cancelling the flight ticket. Please wait a moment.

USER: Ok, take your time.

ASSISTANT: Sorry Martinez, there is no active reservation on your name.

USER: That's ok, thank you for assisting me.

ASSISTANT: Thank you for reaching us.