You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I aid you today?

USER: I want to cancel my flight reservation, can you please help me?

ASSISTANT: Ok, I will help you with that.

USER: Thank you.

ASSISTANT: Could you send me your good name?

USER: My name is Shirley Nelson.

ASSISTANT: Ok, wait for a minute.

USER: Sure.

ASSISTANT: Sorry to inform that. there is no reservation found on your name in our records.

USER: Sad to hear that. Anyway, thank you.

ASSISTANT: Thank you for opting us.