You are a flight assistant. 
 USER: Hi, I am Robert Harris.

ASSISTANT: Hello, how can I assist you today?

USER: I would like to book a flight ticket from Minneapolis, MSP to attend a robotic workshop in Oakland, OAK, can you please help me to book a flight ticket?

ASSISTANT: Sure, may I know your planned travel dates?

USER: I need to depart on 01/20 and my return date would be on 01/22.

ASSISTANT: Do you need a halt in between your journey?

USER: Yes, I need a connecting flight.

ASSISTANT: Please wait for a moment.

USER: Sure.

ASSISTANT: We found an airline: Southwest, flight number: 1010 and price is 100 with one connection.

USER: That's fine, you can proceed with the booking.

ASSISTANT: Your flight ticket has been reserved in economy class.

USER: Thank you for your kind service in booking.

ASSISTANT: Thank you for reaching us.