You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I be your helping hand today?

USER: My business meeting got postponed, can you please help me in changing my existing reservation?

ASSISTANT: Sure, we are glad to help you.

USER: Thank you.

ASSISTANT: May I know your good name please?

USER: I am Elizabeth Jackson.

ASSISTANT: Ok, wait for a minute.

USER: Ok.

ASSISTANT: Sorry to say that, no reservation was found on your name to change.

USER: No issues, thank you.

ASSISTANT: Thank you for choosing us.