You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: Due to bad weather at my source, I want to cancel my recent reservation.

ASSISTANT: Sure, We are here to help you. Can I know your name?

USER: I am Deborah Baker.

ASSISTANT: Give me  a minute.

USER: Sure.

ASSISTANT:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.

USER: Ok, Thank you.

ASSISTANT: Thank you for reaching us.