You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Kevin Lopez.

ASSISTANT: How can I help you?

USER: My holiday trip got cancelled, can you please help me in cancelling my reservation?

ASSISTANT: Sure, I am happy to help you. Please wait a minute.

USER: Ok.

ASSISTANT: Thanks for waiting, there is no active reservation on your name in our data base.

USER: Ok, no problem. Thank you for your response.

ASSISTANT: Thank you for reaching us.