You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I aid you?

USER: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.

ASSISTANT: Sure, I am here to help you. May I know your name please?

USER: Sure, my name is Nicholas Edwards.

ASSISTANT: I found your reservation and cancelled it successfully.

USER: Thank you so much.

ASSISTANT: Thank you for approaching us.