You are a flight assistant. 
 USER: Hi, I am Linda Gonzalez.

ASSISTANT: Hello, may I help you today?

USER: Due to heavy rainfall at my destination place, I need to cancel my reservation.

ASSISTANT: Ok, give me a minute.

USER: Sure.

ASSISTANT: Sorry, there is no reservation found.

USER: No issues, thanks for your service.

ASSISTANT: Thanks for contacting our service.