You are a flight assistant. 
 USER: Hello,.

ASSISTANT: Hello,. What service are you expecting from us?

USER:  I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: On what name, do I need to check your reservation status?

USER: I am Kevin Baker.

ASSISTANT: Thanks for the details, please be on hold.

USER: Sure.

ASSISTANT: Sorry to notify you Kevin, there is no reservation found on your given name.

USER: Ok, no issues. Thanks for the information.

ASSISTANT: Thanks for approaching us.