You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how can I support you?

USER: Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?

ASSISTANT: Sure, That's what I am here. Please provide your name so, that I can check your reservation and cancel it?

USER: My name is Linda Hall.

ASSISTANT: Just wait for a moment.

USER: Ok.

ASSISTANT: Unfortunately, there is no active reservation found on your name.

USER: OK, no issues. Thanks for the help.

ASSISTANT: Thanks for approaching us, have a nice day.