You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am Nicholas Parker.

ASSISTANT: How can I assist you today?

USER: Can you please search a flight ticket from ORD to AUS?

ASSISTANT: Sure, will you mention your travelling dates please?

USER: My travelling dates are 05/11 and 05/13.

ASSISTANT: Please give me a moment.

USER: Ok, sure.

ASSISTANT: Thanks for waiting, there is a  flight with price 100 and the connections 1 is available. Shall I confirm your ticket?

USER: Ok, please proceed.

ASSISTANT: Your ticket is booked. The flight number is 1016 and the airline is Southwest. Thanks for reaching us, have a great day.

USER: Thank you for your help.