You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello,. By what way, can I help you now?

USER: Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you help me with that?

ASSISTANT: Sure, I will help you with that.

USER: Thanks for your response for my request.

ASSISTANT: To cancel your reservation, we need to know your name. Can you mention it?

USER: Sure, I am Pamela Davis.

ASSISTANT: Ok, please wait for a couple of minutes.

USER: Ok.

ASSISTANT: Thanks for waiting. Sorry Pamela Davis, there is no active reservation on your name to cancel it.

USER: Ok, no issues. Thank you for your quick response.

ASSISTANT: Thanks for choosing us.