You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you today?

USER: I am Kathleen Turner, I want to cancel my recent reservation, can you help me?

ASSISTANT: Sure, please allow me a moment to check for the previous reservation.

USER: I will wait for your response.

ASSISTANT: Kathleen Turner, there is no reservation found under your name.

USER: That's fine, thanks for your help.

ASSISTANT: You are welcome. Thank you for contacting us.