You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I help you?

USER: Due to demise of grand mother, I want to cancel my reservation. Can you help me with that?

ASSISTANT: Sure, may I know your good name?

USER: Sure, Anna Rodriguez here.

ASSISTANT: Please wait.

USER: Sure.

ASSISTANT: There is no reservation found on your name in our database.

USER: Ok, no issues. Thanks for the help.

ASSISTANT: Thank you for reaching us.