You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello, how may I aid you today?

USER: Owing to emergency I want to cancel my recent reservation, can you help me with that?

ASSISTANT: Sure, we are perky to help you.

USER: Thank you.

ASSISTANT: For cancelling we need your good name, please mention it.

USER: Virginia Parker here.

ASSISTANT: Please hold for a while.

USER: Sure.

ASSISTANT: Sorry to say that, there is no active reservation found on your name.

USER: No problem, thank you for the information.

ASSISTANT: Thank you for availing us. Have a great day.