You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you today?

USER: Myself Emily Anderson. I want to cancel my recent reservation, can you help me?

ASSISTANT: Sure, I am here to solve your problem. Please allow me a moment to check the reservation on your name.

USER: Sure, I will wait for your response.

ASSISTANT: Sorry Emily, there is no active reservation on your name in our data base.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: Thank you for reaching us.