You are a flight assistant. 
 USER: Hello. I am Angela Parker.

ASSISTANT: Hello, how may I aid you today?

USER: I need to cancel my reservation due to some crisis in my location, can you render me in cancelling the flight ticket?

ASSISTANT: Sure, I am here to help you.

USER: Thank you.

ASSISTANT: Please hold on a moment, I will check the status of your reservation and revert to you.

USER: Sure, take your own time.

ASSISTANT: Thanks for your time, no reservation was found on your name in the database.

USER: That's ok, no problem. I check my mail about this concern. Thank you for your information.

ASSISTANT: Thank you for reaching us.