You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, What kind of help are you expecting from our side?

USER:  I am looking for a flight from PHL to LAX, can you please help me in booking?

ASSISTANT: Sure, we are glad to help you. Can you please forward your journey dates?

USER: My travelling dates are Mar 31 and Apr 02.

ASSISTANT: Do you prefer any lay by in between journey?

USER: I need a connecting flight.

ASSISTANT: May I know your good name please?

USER: My name is Michael Hall.

ASSISTANT: Is there any other specifications regarding your journey?

USER: No, thanks for asking.

ASSISTANT: Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.

USER: It's ok, thank you for the information.

ASSISTANT: Thanks for approaching us.