You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I aid you?

USER: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?

ASSISTANT: Sure, we are here to help you. May I know your good name to proceed further?

USER: I am Anna Adams.

ASSISTANT: We found a reservation on your name and it has been cancelled successfully.

USER: Thank you.

ASSISTANT: Thank you for opting us.