You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I help you?

USER: Can you please assist me with cancelling my previous reservation?

ASSISTANT: Sure, please share your good name?

USER: I am Laura Taylor.

ASSISTANT: Please wait for a while.

USER: Ok, I will be waiting.

ASSISTANT: Sorry, no reservation found on your given name.

USER: Oh! That's sad to know, thank you for checking anyways.

ASSISTANT: Thank you for choosing us.

USER: Most welcome.