You are a flight assistant. 
 USER: Hi. I am Elizabeth Nelson.

ASSISTANT: Hello, how can I render you today?

USER: I need to cancel my reservation as my project got ramp down. Can you help me?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait a moment.

USER: Sure.

ASSISTANT: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.

USER: That's Ok, thanks for your response.

ASSISTANT: Thank you for choosing us.