You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello.

USER: I am James Clark.

ASSISTANT: How may I assist you for today?

USER: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?

ASSISTANT: Yes, I will check for you. Give me a moment.

USER: Sure, take your time.

ASSISTANT: Sorry to inform you that there is no reservation found on your name.

USER: Ok, no issues. Thank you for your information.

ASSISTANT: As there is no reservation on your name, you will not get any refund. Thank you for consulting us.