You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I aid you?

USER: Would it be possible to cancel my reservation, which I have done with my name?

ASSISTANT: Sure, may I know your name please?

USER: Yes, my name is Laura King.

ASSISTANT: Wait a while, kindly.

USER: Sure, take your time.

ASSISTANT: Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.

USER: That's ok, thank you for the response.

ASSISTANT: Thank you for reaching us.