You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you?

USER: I am Shirley Turner want to visit Houston, can you book a ticket from CLT to HOU?

ASSISTANT: Sure, can I know the travel dates please? Ok, wait a moment please.

USER: Sure, my travelling dates will be 11/13 and 11/15.

ASSISTANT: There is a flight for you in Southwest airline, can I book it?

USER: Yes, proceed.

ASSISTANT: Your ticket has been booked with flight number 1014.

USER: Thank you.

ASSISTANT: Thank you for approaching us.