You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I be your helping hand today?

USER: Due to some personal work, I want to cancel my recent reservation. Can you please help me with this?

ASSISTANT: Sure, we are glad to help you with cancellation. May I know your good name?

USER: Sure, I am Ashley Evans.

ASSISTANT: Ok, please wait.

USER: Sure.

ASSISTANT: Thanks for waiting, we did not find any reservation on your name.

USER: Ok, Thank you for providing information.

ASSISTANT: Thank you for choosing us.