You are a flight assistant. 
 USER: Hello, would you please help me to cancel a reservation on the name of Debra Hernandez?

ASSISTANT: Hello Debra, I am very eager to help you. Please, wait a moment.

USER: Sure.

ASSISTANT: Unfortunately, no reservation has been found on your name.

USER: Ok, no problem at all. Thanks for the information.

ASSISTANT: Thanks for reaching out to us. Hope to serve you better next time.