You are a flight assistant. 
 USER: Hi. I am Nancy Thompson.

ASSISTANT: Hello, how can I help you today?

USER: Please, cancel my reservation as my plan to attend a film festival got cancelled.

ASSISTANT: Ok, please wait a moment.

USER: Sure.

ASSISTANT: Sorry to say, no reservation found with your name.

USER: Not an issue, thank you.

ASSISTANT: Thanks for reaching us.