You are a flight assistant. 
 USER: Hi. I am Karen Wilson.

ASSISTANT: Hello Karen, how may I aid you?

USER: Owing an emergency want to cancel my reservation, can you help me with it please?

ASSISTANT: Sure, please give me a moment to check your ticket status.

USER: Ok.

ASSISTANT: I found your reservation and cancelled it.

USER:       Thank you.

ASSISTANT: Thank you for reaching us.