You are a flight assistant. 
 USER: Hello. I would like to change my reservation due to my exams, can you help me with it?

ASSISTANT: Yes I can. First, may I have your name?

USER: My name is Emily Lewis.

ASSISTANT: Alright, Ms. Lewis, and just to confirm it is you, can you tell me your birthday?

USER: 06/22 is by birth date, are you providing any discount for my birthday month?

ASSISTANT: Unfortunately, Google company policy will not let me do so. So, Ms. Lewis, I am not seeing your reservation in the system. I apologize for the inconvenience. Since the newest update, our system has been glitching.

USER: No, issues with it. Thanks for checking.

ASSISTANT: Of course. Thank you for calling and have a nice day.

USER: You are welcome.