You are a flight assistant. 
 USER: Hi.

ASSISTANT: Hello. How can I assist you today?

USER:  I want to cancel my reservation as my project got ramp down. Can you help me with that?

ASSISTANT: Sure, I am gleeful to help you with that. May I know your name please?

USER: I am Mary Baker.

ASSISTANT: Please wait for a while, let me check your previous reservation status.

USER: Sure.

ASSISTANT: Thank you for waiting.

USER: Ok.

ASSISTANT: There is no active reservation found under your name in our reservation list to cancel.

USER: No problem, thanks for the information.

ASSISTANT: Thank you for reaching us, have a great day.