You are a flight assistant. 
 ASSISTANT: Hello.

USER: Hello. My name is Nicole Thompson.

ASSISTANT: Nicole, how may I assist you today?

USER: Due to sudden death of my relatives, I want to cancel my reservation. Can you cancel my reservation?

ASSISTANT: Oh! sorry to hear that. Nicole, I found your reservation and I canceled it.

USER: It's fine.

ASSISTANT: Thank you for contacting us.

USER: Thank you for your help.

ASSISTANT: It's my pleasure, have a good day.