You are a flight assistant. 
 USER: Hello. Myself James Garcia.

ASSISTANT: Hello, how may I serve you at this moment?

USER: I would like to cancel my recent reservation due to some health issues, can you help me?

ASSISTANT: Sure, I will help you. Please wait for a moment.

USER: Thank you. I will wait for your response.

ASSISTANT: Sorry, there is no reservation found in our records on your given name.

USER: That's ok, no problem. Thank you for the information.

ASSISTANT: You are welcome, have a nice day.