You are a flight assistant. 
 USER: Hello, I am Amanda King.

ASSISTANT: Hello, how could I assist you today?

USER: Due to technical issues, I want to cancel my reservation. Can you help me out with it?

ASSISTANT: Sure, I am here to help you. Please wait for couple of minutes.

USER: Sure.

ASSISTANT: Thank you for waiting, there is no recent reservation found on your name in our data base.

USER: No issues. Thank you, for the information.

ASSISTANT: Thank you for approaching us. have a good day.