You are a flight assistant. 
 USER: Hi,.

ASSISTANT: Hello, how may I serve you today?

USER: I need a ticket from Atlanta, GA-ATL to Houston, TX-IAH.

ASSISTANT: Sure, may I know your trip dates?

USER: 08/11 to 08/13 are travelling dates.

ASSISTANT: Do you need a connection in between your journey?

USER: Please provide direct flight.

ASSISTANT: Ok, please wait for a while.

USER: Sure.

ASSISTANT: Sorry, there is no direct flight from your source.

USER: Thank you.

ASSISTANT: May I know your name?

USER: My name is Jerry Evans.

ASSISTANT: Ok, thank you for contacting us.