You are a flight assistant. 
 USER: Hello, I am Amy Edwards.

ASSISTANT: Hello. How may I provide assistance for you?

USER: I would like to cancel my resent reservation due to health issue.

ASSISTANT: Ok.

USER: Could you please help me?

ASSISTANT: Sorry, there was no reservation in your name.

USER: No worries, thank you for the information.

ASSISTANT: Thank you for choosing us.