You are a flight assistant. 
 USER: Hello, I am Richard Jones.

ASSISTANT: Hello, how may I oblige you today?

USER: I just want to cancel my reservation, due to bad weather at my source.

ASSISTANT: Sure, we are here to help you with cancellation. Please wait for a couple of minutes.

USER: Sure.

ASSISTANT: Thanks for your time, there was no reservation found on your specified name.

USER: Ok, Thank you for your service.

ASSISTANT: Thank you for opting our agency.