You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I assist you?

USER: I am Brenda Anderson, I need to reserve a flight ticket to AUS to meet my cousin. Can you please help me to book a flight ticket from EWR?

ASSISTANT: Sure, I will help you out in booking the ticket.

USER: Thank you.

ASSISTANT: May I know your travelling dates please?

USER: My travelling dates are 12/09 and 12/11.

ASSISTANT: Sorry, there are no flights found in our database.

USER: Not an issue, anyway thank you for the information.

ASSISTANT: Thank you for reaching us.