You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How can I assist you at this moment?

USER: I need to cancel my reservation due to my exams got cancelled due to heavy rains so please help me with cancelling my reservation.

ASSISTANT: Sure, I am happy to help you with that.

USER: Thank you.

ASSISTANT: Can I have the name on which you reserved earlier?

USER: Sure, I have reserved earlier with the name of Nicholas Scott.

ASSISTANT: Ok, please wait a moment.

USER: Sure, I will wait for your response.

ASSISTANT: I am happy to tell you that, I found your reservation and cancelled successfully.

USER: Thank you for your help.

ASSISTANT: You are welcome. Thank you for consulting us.

USER: Most welcome.