You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello. How may I guide you today?

USER: I am Frank Edwards. Owing to an emergency, I want to cancel my recent reservation. Can you please help me with cancellation?

ASSISTANT: Sure, I will help you with that.

USER: Thank you.

ASSISTANT: Please wait for a minute.

USER: Sure.

ASSISTANT: I found a reservation for you, can you please share your preferable journey dates?

USER: Please cancel my recent reservation.

ASSISTANT: I am sorry to say that there is no reservation found under your name.

USER: Ok, thanks for your help.

ASSISTANT: Thank you for reaching us.