You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how can I assist you?

USER: Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?

ASSISTANT: Ok, my job is to help you. Ok, please wait a moment.

USER: Sure.

ASSISTANT: Ok, may I know your name to check?

USER: My name is Betty Lewis.

ASSISTANT: There is no reservation been found on your name.

USER: Ok, not an issue. Thank you for providing information.

ASSISTANT: Sorry for the inconveniences. Thank you for connecting.