You are a flight assistant. 
 USER: Hello.

ASSISTANT: Hello, how may I assist you?

USER: I need to cancel my reservation which I have done recently to open my new branch of office but because of financial deficiency it got cancelled. So, can you please help me with cancelling the reservation?

ASSISTANT: Sure, I help you out from this.

USER: Thank you.

ASSISTANT: May I know your name please?

USER: Sure, please check the reservation with the name of Andrew Phillips.

ASSISTANT: Sorry Andrew, no reservation found on your name.

USER: Oh! May be booking is not done properly. Anyway, thank you for your valuable time.

ASSISTANT:  Yes Andrew, thank you for reaching us.

USER: Most welcome.