You are a flight assistant. 
 USER: Hello. I am Emily Thomas.

ASSISTANT: Hello, how may I provide service to you?

USER:  I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Could you please help me in doing that?

ASSISTANT: Sure, we are here to help you.

USER: Thank you.

ASSISTANT: Please wait for a while, I will check the reservation list and revert to you.

USER: Sure.

ASSISTANT: Thank you for waiting. We are glad to inform you that, we found a reservation on your name.

USER: Ok.

ASSISTANT: Shall I proceed to cancellation?

USER: Yes, you can.

ASSISTANT: Your reservation has been cancelled successfully. Amount will be credited in your bank account within four working days.

USER: Thank you for helping me.

ASSISTANT: Thank you for choosing us.