text: I rent from Hertz every week and have been a Presidential Circle member for several years I have probably rented from over a different Hertz locations This one is byfar the WORSTEVER nnThe shuttle is super slow and with one shuttle running the wait feels like an eternity The shuttle driver just sits there and does not help in anywaynnEven with a Gold Reservation booked far in advance do not be surprised if your name is not on the Gold Board When I was there there were at least Gold Members whose car was either not in the stall in the indicated stall or their name was not list on the board The lady working the Gold Counter was SUPER RUDE and acted if she was being bothered if anyone tried to ask her questions She was basically a service agent at the Gold Counter who did not want to be bothered nnI had an issue with my driver license So the SUPER RUDE gold counter lady called over the supervisor I had lost my driver license so he tried to explain to me why he could not rent me a car He thought he could so he called someone else to clear it I asked if I can speak with the person he spoke to on the phone and i was told NO since he if off the clock He tells me that he can call him but a customer cannot since he is off the clock While this is going on the SUPER RUDE gold counter lady starts blurting out State Laws which she claims prevents Hertz from renting me a car most of her facts were total fairy talesnnI will never rent form this Hertz again If I am back in Charlotte for any reason I will forgo my Gold Hertz status and rent from either Avis or National Actually if Avis or National offers me instant status Gold equivalent I would jump ship immediately