text: I was a repeat customer for over a year with a specific person I will not mention her name because as a person I really did like her I got my usual highlights touched up for a while but this time I wanted to try something completely different LONG STORY SHORT I ended up going back times to get my hair colored because it was not right then at the end of it all my hair ended up falling out Yes we all she would normally but i literally am thinned out and you can see it on my scalp Met with a dermatologist who told me that the chemicals might have been sitting on my head for too long or under the dryer for too long i am so upset by this because I am getting married in a year and I went specifically to her and told her i was trying to grow my hair out I even texted her on my rd color are you sure my hair will not damage She said NO but no my hair FELL OUT there are NO WORDS to describe how I feel She offered to see it but frankly i went back way to many times to fix the issue I just do not trust her anymore I will NEVER GO BACK