text: Where to begin I dropped off my Nissan Pathfinder on a Wednesday to have some minor work done after a small fender bender The service writer was very friendly and courteous I informed him that a vehicle backed into mine and the spare tire hit my front end They gave me an estimated completion date of the following Tuesday On Friday evening I received a call from Service King advising me I could pick my vehicle up on Saturday nnThat Saturday I was at work but I scheduled my break around the time I was going to pick up my vehicle When I arrived I saw my vehicle there and inspected it before I went in I saw there was still damage to the grill and bumper I informed the gentleman that was there who said he would speak to Mark and have a tech look at it They would then follow up with mennOn Monday I had to call and get a follow up from them as it was around pm and I had not got a return call from them I spoke to Mark who advised me that they had to replace the grill and had to wait on it to come in On Tuesday evening I got a call from him letting me know that my vehicle would be ready for pick up between pm on Wednesday At around pm I called to make sure my vehicle was ready I was informed that it would be ready with in the hour and they would be calling me when it was At that point I was frustrated because the expectations they had set were not met but I dealt with it At around pm I got a call and was told that my vehicle was ready nnSumming everything up the facility does really good work In my situation I was not happy with the fact that expectations were set and not met I was disappointed that I had to point out additional damage to the shop The staff is really friendly and courteous