text: Adorable Burros Horrible Customer ServicennI waited quite awhile before I wrote this review as I was severely irritated right after the incidentnI contacted this business to inquire about their services on initially on nnOn I had worked out the logistics got the appropriate permissions from our wedding venue and told Vanessa that I would like to book two Burros nnOne month before our wedding date I received an email from Vanessa letting me know that they had me as a tentative hold and that they needed the contract finalized Over the next couple days we worked out the specifics as far as timing would go nnOn October st I received an email from Vanessa saying that they had overbooked and would only have one Burro available to try and make it right they offered us their photo option nOn October th Vanessa sent me a pay pal invoice and it and the contract were returned on the same day nnThe day of the event came and even though the Burros were my fiancues groom gift When I initially spoke with Vanessa on the phone I let her know he never got to see them nFrom the day after the wedding my fiancue and I were traveling on our honeymoon and had very little internet access what internet we did have was unsecure nnWhen I got back to internet access I had no less than emails with progressively rude comments from Vanessa letting me know that she had expected payment on the day of the event Shame on me for not getting it to her though it would have been a lot easier to pay her IF I HAD SEEN HER Good thing she left without us literally ever laying eyes on the burros I have never left a bill unpaid in my entire life and considering that I paid her the deposit the day she sent the invoice she should have had a clue about my character nnAs for the photo option I am glad that I did not pay for it We got approximately photos with at least a quarter of the photos blurrypeople not looking at the camerathe ground great stuff Luckily a lot of guests took their own photos with their camera phonesnnWith all of that being said all of the guests loved the burros Good luck if you book with these peoplennEDITED TO RESPOND TO BUSINESS OWNERnnVanessannYou have got to be kidding me You were unaware that I was unhappy with your service I told you that the whole reason we had the burros was for my husband to enjoy and you did not bother to come see us though you were asked to and then you complained that I did not pay you soon enough even though I let you know whyunbelievable off the continent unsecured internet You took down my photo gallery or I would link it here I am not sure how you counted photosI cannot help but notice all of the reviews you asked for from other customers feature a photo of them with the burro something we do not have As for the six emails that appeared to come from you I would be entirely happy to send you a screen shot if you would like You were paid prior to the event half up front I would be happy to forward you that email if you would like as wellnnAs far as calling my wedding low budget and disorganized you are a true class act lady So sorry that we did not get married at the Ritz Lastly as far as being no where in sight yes as is traditional we were taking photos As outlined in the timeline I requested from the burros be with us from so that we could see themtake photos that did not happen And the beer You are correct it was not where it was supposed to beturns out delivery guys get a little lost when they deliver to a acre facility even with clear instructionsnnOver all I am just in awe that you went to the lengths to call our wedding low budget and disorganized true class madam true classnnThe point of my post I was trying to give a clear understanding with timeline the exact point though LOVED the burros the guests raved about them The customer service was poor further demonstrated by your response