text: The lady in the office was not helpful at all and did not even seem to understand anything including the English language I made a reservation ahead of time online through OneStopParking for parking at Sundance The woman said they had no record of my reservation after she asked for my name several times which is an easy name nonetheless she could have just asked me for my ID instead of asking for my name almost times Then she asked me to email her my reservation which I did and she kept asking me what my rate was I had a receipt that said I would owe total for my parking fee Plus side is the shuttle drivers know what they are doing and are very convenient When I checked out they said I owed which is more than the prepaid parking I had arranged and no I did not use any additional time my flights were on time and I actually had my car parked there less time than I had booked for myself at the rate Very disappointed with this company I hope they either get their act together or go out of business POOR CUSTOMER SERVICE SKILLS when I asked them to refund my Thanks a ton stupid parking Nazis