text: I was recently in Vegas for the weekend with some friends and we thought it would be fun to buy a deal at Nove Italiano which included a course meal and free tickets to all the clubs in the Palms Before buying the deal online I followed the instructions of the deal and made a reservation online to make sure there was availability for the nighttime we wanted My friends just happened to call the restaurant about something that Friday and they were told they did not have record of the reservation I called them bc I had printed out the confirmation of the reservation like I was prompted to do The girl I spoke to simply told me they did not have record of it because their online reservation system does not work that well She acted like that was a good excuse and completely understandable When someone books an online reservation and gets a confirmation it is fair to believe that they will have a reservation She offered us a really early time slot pm with no apologies and said that was all she could do I was willing to do that but then I was told that the deal we bought could not be honored at all that weekend because they had already booked all the deals for those nights Since I was only in town for the weekend I figured they would be flexible due to the fact that the issue resulted from their online reservation system not working Nopenothing When I asked to speak to a manager I was transferred and waited for almost minutes of ringing before I hung up I decided to call back and got another girl When I mentioned that I was waiting to speak to a manager she told me they would not be in for at least hours That made me even more upset because the girl transferred me knowing full well that no one would be there to help me I then explained the situation left my namenumber and asked for a manager to call when they did get it The resultNOTHING I am sure this restaurant has good food but when it comes to service it stinks They need to take a lesson in customer service An experience this can sour a person on a place forever and that is just what it did with me and I will not be shy to tell others Consider yourselves warned