text: The excellence of Giadi and the unquestionable friendliness of the team of concierges bellmen dealers and security personnel were not enough to overcome the awful elements of our visit to the CromwellnnOne phrase describes it better than any other RIPPED OFF nnThe luxury boutique hotel is anything but luxury Our first room lacked cleanliness featured the ceiling falling in over the shower and was positioned just above the dumpsters in the side alley The lightbulbs were so dusty they failed to brighten the dark room The sliding door to the bathroom did not work The hallway carried the unpleasant odor of wet dog throughout our staynnAfter night one the second room we were moved to was clean until maintenance changed the air filters and left the mess in our bathroom for us to clean up ourselves nnInfused water at the elevator on each floor Often empty water seldom inspiringnnFresh coffee at the elevators Typically either cold empty or without creamnnComplimentary morning breakfast Flavorless omelets with miserably unfresh ingredients and a chef with a personality to match combined with unfresh fruit and the opportunity to eat holding your plate placing it in your lap or balancing on a short delicate tiny round side table cluttered around the roomnnThe famous roof top pool was a disaster Starting with its poolside menu water oz frozen margarita bottle of Bacardi Rum slider all being served by impatient less than friendly servers the experience compounded into nightmare Open daily at a oops or whenever the Drais team that contracts it operations chooses to open do not expect to find any shade unless you are prepared to she will out for a cabana because they cannot afford umbrellas that are engineered to work for rooftop winds Unexpected reconstruction of the pools adjoining dance floor and its subsequent closing forced us next door to the Flamingo for pool access where we finally found seats along the service delivery parking lot yards from any water staring into a concrete wall amongst thousands of other vacationers From luxury boutique to the Flamingo nnComplimentary access to the rooftop night club and basement after hours lounge will mislead you to think they are glad as a hotel guest to have you We were treated like third class peasants by Drais crew and got to patiently wait in lines while VIPs from other Vegas properties were whisked right in nnLuxury Not even close Worth the boutique price tag Not a chance We specifically booked the property for it is marketed boutique luxury experience and we were ripped offnnAs frequent visitors to Vegas for the shows and restaurants and experience at many places on the Strip this was undoubtedly the worst Vegas getaway evernnNot only do I not want to ever visit the Cromwell again I do not know if I will visit parent company Caesars properties because of the taste in my mouth for use of the refrigerator not to sidestep the hotels FB our room service fruit basket with champagne was average at best but to house dietary items is not mentioned until checkout Move our room after one night to the same level room and call it good Have limited unpleasant access to the pool on day of the stay No comps or billing adjustmentsnnA very friendly staff that is ineffective An unwillingness to make things right I would not recommend this place to anyone