text: I have been taking my dog to Palisades Veterinary Hospital for a while However I have noticed a change in the quality of service they provide and have decided to go somewhere else On our last visit I stood at the front desk while the receptionist made eye contact with me numerous times yet waited minutes to acknowledge me We waited minutes in the lobby then another minutes in the patient room The vet tech called my dog a dork Also I observed while she was trying to weigh a German Shepard she called him a freak I know they are dogs but I think the name calling is highly unprofessional I usually get a follow up call after each visit but did not receive one this time It is unfortunate that the customer service is so poor because I think the doctor is very knowledgable