text: Just went to get my phone replaced as I am within the year of Apple care and my phones screen is literally popping off always have a case on it but it is still coming apart I spoke to ANGIE asking if she could just replace it for me as I have everything backed up on iCloud and would not require any assistance beyond the replacement of the phone itself She replied that she was too busy for me right then and that I could come back in two days TWO DAYS I was shocked at how she was too busy to just walk the phone to the back room and retrieve a new one when she was literally just staring into her iPad I am so disappointed you would think that such a successful company would value its customers more