text: While on vacation in Vegas my wife lost her glasses Originally we were going to wait until we got back home to replace them but unfortunately she cannot read with out them and after the first night of trying to read everything to her we just gave up and decided to buy her a new pair Since she had her prescription at Lenscrafters back home we went to the closest one in hopes they could help us out nnWe arrived and explained our predicament to the gentleman that approached us He was friendly nice and very understanding He looked up her prescription and we started the process of buying her new glasses Because we needed them AS SOON AS POSSIBLE he did everything to make sure we could get them in an hour even if that meant we could not get some of the fancier lenses He went for speed not the sale nnThere was a problem with ringing up her glasses that resulted in him having to back out of the charge to her card In doing so it locked up the card and we were not able to get it to run again The only other way to pay is if it came out of our vacation fund and we really did not want to do that He told us to go to lunch and when we came back the glasses would be done and he would do what he could We get back and the situation with the card was not resolved but he had an alternative He gave us a copy of the voided out charge and then ran a manual version of it that they have when there are system issues She was able to get her glasses and not have to pay for it from our vacation funds nnThen to find out he was one of the managers and for the inconvenience he gave us an additional off the frames I could not ask for better service Yes it was their mistake running it wrong but they resolved it in a matter that put no hardship on us nnThank you