text: I have to say first that I love Capriottis The sandwiches are delicious and the options are terrificnnHowever this locations service has been poor to put it nicely I let it slide the first time as a fluke but the second time was nearly the same experience The first time I called in an order shortly after to beat the main lunch rush When I arrived they were not exceptionally busy but there were a few people there I let them know I was there to pick up my order and I paid and started waiting My bag was ready with sandwiches and I was just waiting on one more I literally waited minutes for that last sandwich I was asked several times what I was waiting for and I let them know but that did not helpnnThe second time I decided to avoid the callin debacle so I ordered three sandwiches and brought two friends along to order more each we were picking up for our office We were one of three orders they had to make at the time so again they were not slammed by any means After a few minutes my friends received their orders but mine was waiting on ONE sandwich I was asked again what I was waiting on and then informed them Several minutes later and after other groups got their orders my sandwich was ready I proceeded to the register and was ready to pay when they handed a callin order to the person behind me and asked me to step aside so that they could paynnWhat a slap in the face I will never return to this location