text: I hope the chips were good Mr Manager I hope they were delicious Because I certainly left with a bitter taste in my mouth nnIt was am Our flight had been delayed over hrs due to the truly freak monsoon that ravaged the city this past weekend As a result every flight that had been trying to get into Vegas arrived within a minute window Now most hotels would have logically prepared for the onslaught of checkins They would have called in extra staff or ensured all capable of checking in guests were ready and waiting at the front desk nnIm sure many other hotels DID abide by this industry must Did Harrahs No It took an appalling hour and fifteen minutes to check in a line of people with agents on deck nnThe icing on the cake was when we finally made it to the counter and I noticed suitclad folks having a snacky snack and chatting it up in the back office with the door wide open Now I am assuming that if you are in a suit and you are hangin out by the front desk you are a manager In which case you should be out at the counter helping you are terribly overwhelmed agents If I am wrong in that assumption the door should have been closed to the office Because the angry mob of guests and I staring down the line only saw people with authority essentially ignoring the massive problem that was the excruciating snails pace of a checkin nn minutes Normal n minutes Agitated n minutes Borderline ridiculousn hour Unacceptable nhr minutesnnNo one in that line will be staying at Harrahs again