text: I have been ordering from Fairytale for corporate gifts for a few years and decided to order some gift sets on sale to be delivered in time for a New Years Eve celebration As such I chose their expedited shipping which their website ordering system said would arrive on Monday Dec st I did not recover on the st and sent an email to their customer service asking what happened They responded that their records only showed that they would deliver AS SOON AS POSSIBLE that it would be delivered on Jan nd due to the holiday and asked me if I would like to cancel the order I let them know that I would be able to find a good use for the treats in spite of them not arriving in time but that they should probably check their ordering system to make sure it was giving the right info I heard nothing back and fully expected to be nibbling on goodies on the nd no goodies arrived I called their customer service number on the rd to find out what had happened to the order The rep said that the records showed I cancelled the shipping of the order and that was instead going to pick them up Huh She then said that she would have to have customer service call me back tomorrow to take care of the issue because she was not authorized Huh I thought I was calling customer service I told her to go ahead and have someone call me but this was really too much trouble to go through for cookiesbrownies Very poor experience