text: I normally do not write reviews but felt this one is necessary I had an allergic reaction to hair dye and had to go to the ER a few months back I thought to myself this cannot be happening since I am starting to get gray hair I called Tracy at Euphoria and explained to her in detail my situation I told her about my allergic reaction to hair dye and how I ended up in the ER with blisters Itching burning and swelling Long story short she said she had a couple products that she thought would work I told her I was nervous and she said that I was being paranoid and put sweet and low in the hair dye and said that would help A few hours after getting home I started to feel itching and burning I ended up getting a reaction again and had to take Benedryl for days straight every four hours I was a zombie and so uncomfortable and in pain My head was so sore and felt like it was on fire Tracy texted me asking how I was doing and I told her what happened Her response was Sorry I thought it would work After talking to others that are in the hair business they said she should of done a patch test before ever dying your hair Anytime someone comes to you saying they had an allergic reaction that is the first thing they should have done I told Tracy that I was upset about the situation and she told me she went above and beyond for me by going to the store to pick up hair dye for me WHAT I asked for a refund since I was miserable for a week and she said she did not think it was necessary to give me a refund nor did she offer a partial refund and said at the end of the day neither one of us would be happy Again WOW why would not she be happy She got her I also left the salon with hair dye stain inches from my scalp all over my face It would not come off I was very unhappy with my experience and no one should ever feel that money was more important then your clients well being