text: Worst customer service I have ever received I rented a beat up UHAUL truck from them and when I returned it they accused me of backing into a tree Nick the immature hothead that I was dealing with never bothered to walk me outside and show me the damage in question Just throws accusations at me without even asking me about it I then wait at the counter for about minutes after I had spent the past hours MOVING for him to type some numbers on his computer He basically ignores everything that I am saying to him and stares at his computer When he does reply to my questions or comments he was rude and extremely unprofessional After all this he casually gives me a bill for over in damages I immediately ask to speak with the manager Dale who did absolutely nothing to rectify the situation He said that I would have to take it up with UHAUL He does not bother to ask me my side of the story or how he can help Thankfully another employee was able to confirm that the scratch that they were trying to get me to pay for was damage caused by a previous customer It took over an hour to resolve all of thisYou really should not offer UHAUL rental if you are unwilling to deal with the problems that occur from your own incompetence Dale They also have not responded to any of my emails asking for some sort of consolation andor explanation I guess they really do not care about their honest customers and their concerns Pretty sad considering that they are labeled as a family owned business My family and I will take our business elsewhere And Nick I pray to the heavens above that you find some inner peace and stop taking your frustrations out on honest hardworking people God Bless