text: You cannot be of the time nnIts something I tell friends nbusiness owners ninternal me nall the time nnBut you have to strive for consistency you cannot be so vastly different time to time because people will not know which way is up They will start to lose faith and worry about what next time will be likennNo worries here there will not be a next time nnIm appalled angered and actually contemplated removing my first review stars but I felt it was important to see just how abysmal my experience was today as compared to last time nnpmnnIt started with a woman at the front who asked me to fill out new patient paperwork even though as she was pulling out folders shuffling papers and readying a clipboard I explained times I had been there before nnShe told me she would find my paperwork and asked me to sit down nnAnother woman called me up the associate director of operations She asked me for my insurance card and I again explained it should be on file I had been there twice this year nnShe told me they had a new system and asked me to pull it up if I could I took my seat and did just that nnI went back up to the desk with my ID card on my phone she said she found a copy in my folder and told me I could take a seat nnSame woman called me back up to the desk and said it would be today Huh For what I have not seen anyone or been diagnosed with anything I told her that I thought it was for an office visit She said last time we did not charge you enough so it will be today and asked me if I wanted to pay the whole thing up front or in installments Really now WHAAAAAAAAAAAAAAAAAAAAAT nnI HAVE NOT SEEN A DOCTOR What is Seriously where did you get that number What am I paying for nnShe told me they would figure it out and told me to take a seat nnTime passes A lot of timennnnIm finally taken back nHeight nWeight nBlood pressure nThen the nurse leaves and the Doctor comes innI explain my symptoms she says she wants to run a throat culture I am guessing here she only listened to the fact that I have throat pain a mild cough and post nasal drip and neglected to hear the fact that I have had a low grade fever chills and a lack of appetite nnTimes passesnnA medical assistant comes in with not one but TWO throat cultures Offices can run a quick test for strep on the spot they can also send one out to a lab The Doctor decided she wanted both In my foggy haze I am trying to put the pieces of this puzzle together but I just cannot quite get there but I also know it does not add up nnTime passes nnDoctor comes back and says their test shows it is not strep I am shocked She says they are not going to send the other test to the lab because the in office test is accurate THEN WHY DID YOU PERFORM BOTH Why not the in office test first followed by the other Advanced apologies to my insurance which I sincerely hope denies Concentras claim nnTime passesnnI finally have some scripts for what this Doctor deems is acute sinusitis nnnnThe place is dark I am talking lights off you all everybody went home There is not even anybody at the desk anymore who could take a payment nnIm walked to my car because I am the last person there nnBut it does not end there nnNow I am at Walgreens where I am told one of the prescriptions has a copay and it is the equivalent of cough syrup and an antihistamine The pharmacist points me towards OTC drugs that total and achieve the same desired effectnnConcentra you have lost mennNot only in the confused WTF way but as a patient too nnYou are just too inconsistent for me to trust you with my well beingnnYour slogan is Treated Right Put some power behind that because right now those are meaningless words