text: AWFUL i booked a hotel room here for New Years Eve and was not told that it was a nonrefundable prepaid hotel room month after i booked the room and month before I was staying there my credit card was charged for the room I was treated like an idiot by Carmen who answered the phone She kept saying that I should have known but I would not have been so upset if I had known the hotel could charge my card any time they wanted Make sure whoever you speak to tells you everything when booking a room Would not recommed this hotel solely based on the way I have been treated