text: The staff has always been fairly friendly I admit that includes an allowance for the standard gamergeek awkwardness and lack of social poise I am a gamer and have been for years but I somehow managed to escape the standard of not showering and not speaking nnThe new games are new so not much to say there The used games are often pretty good and when they are not they are easy to return and receive a replacement or refund for For example I bought a Harry Potter game and the first two used copies would not work in my PS so they gave me a new copy They even went so far as to hunt down another copy play with it and then transfer it to my nearest store nnThe customer service is difficult to beat And they have great prices on games