text: I have purchased two bikes here The products are great but the service is not The bike mechanics are generally not very knowledgeable and the head mechanic never actually listens to what you have to saynnI had my bike serviced under warranty I was promised a turnaround time of to weeks but instead had to wait months When I received the bike back it was delivered with flat tires and improperly adjusted brakes and gears making it unrideable Under further inspection there were various bolts and washers missing and the crank spindle was installed without grease when it should have beennnFurther I was assured by the stores owner that everything that it went in for was fixed however only a portion of the tings were fixed