text: Hotel staff people are very nice and do what they can to accommodate Unfortunately hotel needs to be fumigated and updatedsee bug pic postednnFirst given room on eighth floor disappointingnnUpon checkin found a silver fish insect skittering on the wall near filthy air conditioning duct Carpet was filthy Asked for a nonsmoking room however reeked of stale smoke Felt very dirty After finding and trapping critter requested a new room which was given Manager stated I would get resort fee credit for days as a sorry you found bug in room however credit never showed on final bill and I needed to catch a flightnnStayed at Monte Carlo for days had a conference in sister hotelnnEarly in morning at about am saw many small roaches near food court Then in late afternoon while standing in line saw huge B roach crawling on womans shirt back She was totally not aware Her husband swatted off roach which ran beneath counternnThe second room on the th floor overlooking pool much betternnHotel needs to be fumigated Needs wifi in room Additional to use hot whirlpools not worth it If you tell customer you will get resort credit than follow thru