text: As far as this gym goes while I was a member there I liked it The facility was always clean I was always able to get a machine that I wanted and when I lived in the area to go to Anytime Fitness Windmill it was right down the street from my house It could not get more convenient than thatnnSo why the two star rating you ask Lack of customer service nnI moved away from this area Anytime Fitness was no longer down the street Where I moved in Vegas an anytime fitness was not around the corner like it used to be So I go into the Anytime Fitness Windmill to cancel my membership Not a big deal I had already run through my year contract and was on a month to month or so I thought Stupid me I did not get a copy of my membership termination I did not think I needed to My advice if you cancel your membership make sure to get a copy of the papers nnSo anyway I get an email stating that I am behind on my membership dues I am wondering how since I cancelled I call the billing company they do not know the issue they have to call the gym No one answers so the billing rep says she will call me back I call the gym myself and leave a message The next day the manager of the Gym David calls me back I explain my situation apologize if I made a mistake even though I did not and ask how to resolve this since even if there was an error and my cancellation did not get filed I was month to month not on a contractnnDavid as nice as he was on the phone tells me that there is no paperwork for my cancellation in my file and he has already spoken to his boss and the best they can do for me is take off a or so dollar late fee and I am still going to owe over bucks to get caught up You do not want to go into collections because then it will just be a messnnI understand there was a mistake made but you would think Anytime Fitness would be a bit more accommodating I had always made my payments on time and never had an issue And if there was an issue I never got a message on my cell phone and why send an email after three months of built up charges Very suspect to me nnAnyway although the gym itself is nice I would be cautious of joining a place that does not take care of their customers when a billing problem arises My advice to others is CYA and make sure you get copies of everything just to make sure you have terminated your membership so there are no issues months laternn to cancel a month to month membership Buyers beware