text: Have your contract explained before you sign up After being a member since I have massages I have not used I asked to have the automatic payment frozen as it is a waste of money for me to keep paying for something I am not using I figured I could burn off the unused give my bank account a little break and then unfreeze the payment when I got caught up The surprise I got was now that they have approximately of my money for unused massages they will not let me use any of the credits I have already paid each for while the payments for future massages are frozen So they have my money and they will not let me use accrued credits I have already paid for unless I keep paying I blame myself for not being aware of all the terms of the contract I just want to make sure that others know if a financial hardship requires you to suspend your membership do not think you can relax with a massage you have already paid for