text: I love Love Love AppleMac products but when a cox tech came into my home accused me of killing their hard drive on their DVR and then went into my Mac laptop after this store put in a new opperating system a couple months before I thought they would support their product and not be a corporate butt kisser and side with cox But minutes after the tech left I found the computer was left on when I correctly logged off and turned off my computer and tried to turn the computer it would not bootup I then took my laptop to this store My laptop was in this stores trusted hand with their supposed geniuses and they could not even start up my laptop Three days later I came in picked up my now dead computer and left About a week later I went to the locally owned Istore and they started up mu laptop with a disc but I was told that my hard drive was dying With still no support from the Corperate butt kissers I called apple tech support and asked if it was possible for a cox tech to kill my computer and finally got a semistraight answer as it is possible The moral of this review is that I will always buy AppleMac products because of their superior technology but will not trust their corporate minded people to go to bat for me when it comes to them standing up against other corporations and not the people that they depend on for their bread and butter I am disabled and can not afford to pay thousands of dollars for a replacement computer I am on the other hand going to take cox communication to court And I have never lost in any case I have brought to court Wish me luck n Suzanne Ciskowski