text: I was so excited about Golds Gym I tried a day pass in California because I really liked the service and the gym itself However when I signed up with the membership at this location I found it to be extremely disappointed and dissatisfied nnMy first visit was a quick walk around the gym with the general manager After our walk Trent asked if I could write a good review on Yelp without experimenting their servicennOn my second visit at the gym for my free session I was scheduled with Daniel the training manager I quickly notified the receptionist but I had to wait since Daniel was with someone else While I was waiting I went to the elliptical and did some cardio and after a couple of minuted Daniel approached me In no way did I receive any training I was not even shown how to use the equipment I was only shown how to squat and plank so after showing me how to do a squat and plank Daniel walked me back to his desk to go over the training rates When I asked how to use the weight machines he stated You look like you already worked out and refused to give me instructions on the machines This only shows that Daniel was not interested in me as a memberclient of the gym but my money nnI did not feel equipped to start my workout so I felt obligated to hire a personal trainernWhen I called in to make sure of my appointment to start my personal training sessions I was not scheduled in the system I did not even receive an apology but a statement saying there was no appointment scheduled with you I also asked to speak to the manager to make a complaint but the receptionists response was you will have to call back MondaynnOVERALL THIS GYM IS VERY UNPROFESSIONAL AND HAS HORRIBLE CUSTOMER SERVICE