text: I dealt with a manager by the name of Chris and she was beyond fabulous She able to do in minutes what Verizon Wireless telephone support agents were unable to do in literally hours over a period of weeks Chris is very professional and extremely competent at her job Her customer service is EXCELLENT Chris has truly earned her position as a manager at Verizon She needs to teach a class to Verizons telephone support agents they can learn a whole lot from her