text: I hate to do this to you Rio I really do But our relationship has been souring for years now and I think it is time you knew how I really feel nnYour rooms are lovely at first glance but there are problems when we look deeper There was a broken towel bar in our master bath We had to call maitenance to fix the ac just like we did last year in the same room My pillows were constantly stabbing my face with their errant feathers And please do not get me going on the lack of internet I have stayed in a lot of hotels and never have I experienced such spotty internet service nnThe restaurants are aok but you took away my favorite mexican replaced with a dud BBQ and bow that has closed This and the former Italian place both remain empty nnThe shops are crappy I will not hold it against you that you only have Pepsi and no Coke but even the snacks suck and there is no real shopping to speak of It would be nice to get a couple cute things or some good souveniers but even this is impossible nnI will say I like the pool Chairs are nice snackbar food is good and there are actually pools at different temps for your preferrence nnService is good pretty much everywhere in the casino but I think this is really a Vegas thing that continues everywhere But special props to Patricia who cleaned our room almost everyday for many weeks and knew us all by name She was really sweet nnAll I can say Rio is that you are lucky that you host the WSOP