text: This review and ONE STAR Because that is the lowest one can give is based on the THRIFTY CAR RENTAL company located inside the Car Center at McCarren Car Rental Center near the Las Vegas AirportnnI arrived at pm with a car reservation in hand and had to stand in line behind two other customers as there was only one agent on duty at the time Mind you they share a space with Budget Rental Cars which had agents working their sectionnnThe first agent took one of the customers and after minutes was STILL talking with that one customer meanwhile the line behind me grew longer and longer One of the agents working on the Budget side was finished and they had no more customers standing in line so he came over to help out on the Thrifty side I guess agents are interchangeable He then proceeded to take an inordainment amount of time explaining every possible feature to the customer and even going so far as to suggest he come back the next day to get a better rental price nnWhile he was helping the second customer the first agent completed her transaction after another minutes total wait time now Minutes with two people ahead of me This agent rather than taking the next customer as clearly there was a line of about people waiting to be helped decides to walk away to the employee area Not even giving indication of when she would return nnFinally the second agent The Budget car one finished with his customer total wait time now Minutes and as I went to approach the counter to get service he told me to hold on a moment he would be right back and then proceeded to walk over to the Budget counter to help another customer on that side So here I am waiting minutes along with my fellow car renters in line which now was at people waiting for these two agents to services two people one each and then both decided to walk away from the desk leaving the counter completely empty of agents to intake the customers nnThis was the most ludicrous thing I have ever experienced The lack of customer service and the disregard for customer satisfaction was beyond belief nnNeedless to say I walked off and went to another rental company that I did NOT have a reservation at and was able to get a car for a comparable price and processed and on my way in a matter of minutesnnI walked back to the Thrifty desk to find that people were still waiting in line and no agent and let them know of the other place that was offering cars at near the same rate and actually processing customers efficiently and quickly A few of the customers took me up on my recommendation and Thrifty lost about customers that day due to the lack of agent servicennI will never use the Thrifty service again at that location and highly suggest that they reevaluate their agents and their process otherwise I doubt I will be the last customer to walk away due to lack of service