text: I filled out the form on their webpage requesting someone to call me for more information Someone called back that same day and we scheduled an appointment for a designer to come to our house to discuss further Randy came out on Sat and talked to my husband and me for about minutes about what kind of pool we are interested in He then went in our backyard and took some measurement and then explained that he draws his designs by hand and it would be a couple days probably Wed before he would get a design and quote back to us It is now and we still have not heard one for back from anyone at Platinum pools and spas