text: Loyalty out the DoornnWhat has happened to Elite Nails This evening I arrived after work to get my nails done The young woman at the front desk was very friendly and welcoming Asked me if I could wait fifteen minutes No problem since I did not have an appointmentnnWoman began my gel nail manicure and after one coat had me place my hands underneath the light She then disappeared without saying anything to meand never returned Not one single employee came to me to let me know what happened nor offered to complete my services My hands began to get very hot and dry because the woman did not set timernnAfter waiting another minutes I find out she is with another customer in the back doing waxing I walked back and gave nail lady some good old fashioned customer service advice in front of customer laying down It went down like thisnnSo your telling me that you stopped doing my nails to come back here to wax a customer who came in over minutes after I arrived when you have a customer you make sure that person is taken care ofthen continue with a new customernnSo after two years of going hereI will not be returningnnIve had wonderful service in the pastbut I have no idea what has happened at this location New owners