text: The pasta at Mac Shack is very good If I were rating the restaurant only on the basis of the food itself I would give it a out of I have been three times to MS after discovering it I often have lunch at the Jersey Mikes at the corner of Warm Springs and Durango I saw Mac Shack but never paid attention I thought it was some sort of repair or shop for Mac computers Then I noticed the elbow pasta on the sign and realized it was a restaurant I had the mac and cheese with truffle oil and it was outstanding Also had the baked rigatoni and the pomodoro fresca The pasta is always done perfectly al dente And everything is fresh and good quality I also had the side salad So the food is outstandingnThe Summerlin location has one of those new cola dispensing machines that has hundreds of combinations I hate those machines Will stick with the Warm Springs location which has the old fashioned dispensers I waited in line at the fancy high tech dispenser while about people in front of me including kids took forever to get their soda some not knowing how the dispenser worked Annoying and these new machines are not worth the fussnThe Summerlin location had some loud irritating music playing I do not remember experiencing that at the Warm Springs locationnThe customer relations is where I have a problem The first two days that I went to MS was at about pm in the afternoon within the window of their lunch special I did not notice any signs for the lunch special I ordered pasta with a side salad and a soda Instead of paying I paid full price over not realizing there was a lunch special It would have been nice if the order taker had the courtesy to mention that they had a lunch special Bad customer relations If MS wants to build customer loyalty it would be nice if they had alerted me to the lunch specialnToday I went and placed my order at the Summerlin location As I was placing my order I asked the cashier about the pasta rewards plan She said that every time you visit you get your card stamped and after ten visits the next meal is free I said I wanted to sign up She said sorry but she could not sign me up because she had already swiped my credit card and the order was put through She said the next time I come in to make sure to ask to join BEFORE I place my order Not sure there will be a next time That is bogus Again great food but very poor customer relations They should have the ability to sign up a customer even if they have placed their order nSo I would have given MS a out of but for what in my opinion is really bad customer relations Dining out is more than just the food itself It is the atmosphere the service and the customer relations MS has fantastic food But customer relations is a out of Hence my rating of nMy not being alerted to the lunch special and my not getting a point for my meal tonight has left me with a bad feeling and I am not as enthusiastic about returning