text: In business you are only as good as your last visitMy last visit here was my last I have been coming here a few times a month since they openedfor the most part they did a nice job on the car wash I just left there Part of the service includes a guy with a brush to wipe down each side of the car or at very least your wheels This guy was rushing around and only did my left side before the chain pulled me throughWhile still in the car I called and asked to speak to the manager I guy who identified himself as Nathan the mgr asked if he could help I told him that I paid for a full service and the guy did not perform what he was supposed to do He response was well when we get busy sometimes we do not finish the prep job I was stunned that a manager would offer this as an excuse I am sure the more I think about it he was not really a person in charge he could not be I said you mean I still pay the same but do not get the same quality of service because you are busy He went on like an idiot to defend such moronic thinking Any competent person mgr would have just apologized and offered to run the car thru again but not Nathan I feel bad because the owner is probably a good guy who is losing business because of some kid with a chip on his shoulder I have been in business many many years and actually consult failing businesses on fixing their issues I learned on day one you do not waste time arguing with an idiot So I left and took with me my business which will find a new car wash home elsewhere Some free professional advice to the ownerMAKE CHANGES