text: Terrible service The room was fine but the people that work there are absolutely AWFUL Never has anyone spoken to me like I was a year old idiot but they managed to do it hereWe asked at check in which was a LONG wait how to use our dining credit that was part of the deal we got They told us we charged the bill to the room and then it was credited When we attempted to use our dining credit that came with our room the restaurant told us we could not charge anything to our rooms and we would have to go check with the front desk After some complaining about how they should call for us because that is how customer service works and being told we would have to pay another way we just gave in and paid with card We went to the front desk and found the same guy we checked in with Tim We asked him what the deal was and he told us when he asked if we wanted to keep our cards on file for charges we had said no When we told him we definitely did not and why would we have asked how to use our dining credit only to say no he retracted and said when I asked neither of you answeredso apparently if you do not hear his question it counts as a No He then said he would put our cards on file and we would have to go back to the restaurant to tell them to void the charges and charge it to our room Obviously we said that was unacceptable we were late for plans and had already wasted enough time dealing with their inability to communicate between restaurant and hotel I do not care if they are independent entities if they offer deals like this they need to be able to communicate We told him we would not be their carrier pigeons and he eventually relented and called the restaurant AFTER he threatened to have my boyfriend removed by security for being annoyed with his incompetence and customer service WAY TO BE MGM Then he told us he was going to credit our room an extra for the inconvenience and annoyance and threatening to have us removedthat of course never happened but why bother dealing with these people again for an extra dollars I told my boyfriend at the time I was SURE he was just saying it to get us away from him anyway nnHINT TO MGM do not threaten to have your guests kicked out when they are upset with your terrible customer service It does not speak well about your guest relation plan nnI mean the room was nice and spacious we stayed in the celebrity spa suite but honestly I am not sure it is worth the hassle of every employee that works in this hotel speaking to you like you are a moron And having to wait in long lines for EVERYTHING from the sandwich restaurant to the front desk They do not even offer an email address to contact them on and when we tried to take the guest survey from our tv that did not work either Should not they know that every bad experience a client has gets around to people while a good one gets to And if you post it on yelp I am sure this bad one will definitely get to more Idiots