text: Although this experience in the furniture department stared back in the beginning of December the saga has not ended as of yet It began when I decided on two bedroom furniture pieces that I decided to order because of a sale nn Note I have never had an issue with any past orders We split the order as I paid for one piece with my credit card and the other with cash One piece was stated that it was in stock and the other would need to be ordered I received a call that the orders were ready for delivery about six weeks later Because of a move I ended up I rescheduled the delivery to my new place This is where it goes down hill fast on a sledyikes I had a move in scheduled on Saturday to my new place by am Two days before the delivery I receive information the window is from amnn I called customer service to see if I could be moved down the delivery window as I would not be able to have access to the new place until am I was told no I would have to reschedule This cost me an additional days rent as I did not want to reschedule So Saturday morning arrives The delivery men were friendly and told me I needed to take a look at the itemsnn Multiple issuesone piece was a different color than the other The item that was the correct color had been damaged in shipping and also had a factory defect in it So the delivery men told me that Macys would call me Me thinks not as this delivery experience was leaving a terrible taste in my mouth I showed up at the store next day asking for a department manager I then had a useless associate say she could try to help and then when I described what had taken place she stated she could not I went to another store to look at other pieces as I figured it could only go further south I found something at Z Gallerie and then went back to Macys to talk with the department managernn I was told if I wanted a new shipment it would be another weeks but was not offered any concessions due to their error I was also told I would have to wait weeks for my cash refund I received a call from the manager that they cancelled the ordered on the th and my refund was processing I called today the th to customer service and was told my check was sent from Florida Disgusting I do not think I will be doing business with Macys furniture again and if I do it will only be on credit or debit card as my credit card was not charge for merchandise not received Macys you have dissappointed me and you lost in furniture business