text: Unfortunately I did not have a good experience with this floral shop My husband ordered flowers for Valentines Day to surprise me at work I cannot say anything about the flower arrangements because I never received them Without going into the long sorted details what I was unhappy about was the customer service I received I had to go back and forth with the shops staff calling the shop three times finally to speak with the owner who really did not get that the issue was that the customer did not receive the flowers ordered Instead it was about defending their delivery methods their delivery person the circumstance and that the flowers were delivered just delivered to a random person in the wrong place and nowhere to be found I would have accepted another flower arrangement but was not offered this until the very last minute but too late in the game after being frustrated with the whole experience and just wanted a refund Then I was told to work that out with Teleflora As a customer I think this situation could have been handled much better