text: I rent cars for business quite a bit Typically thru Hertz but I did a last minute booking through enterprise with my spouse as this was not a business tripnWhen we arrived at am there was no one at the front desk instead we had to use the computer which was over charging us by dollars a day Convincing that you cannot dispute the original reservation charge with a computernThen we headed downstairs to hopefully speak to a person and get our car We were greeted by Kyle Kilpatrick a nice gentleman who is currently undergoing a promotion He was friendly we mentioned that we were getting over charged our initial day rate by almost nHe proceeded to fix it conveniently though I am unable to receive an itemized receipt from him but he assured that is was fixednThen we went on to tell us how after his promotion he will be rated on how is branchs daily profits arenWe then proceeded to go to our car and at the checkout gate i required an itemized print out to make sure that we were not getting overcharged Alas we were So the gate guy fixed it and gave me an itemized receipt print out showing that the initial day rate was fixednA sigh of relief over this silly It is the principal of the matter at this pointnAfter my short trip was over we received our final invoice from Enterprise and the initial day rate was in fact NOT FIXEDnThis feels like a class action lawsuit in the makingnI do not appreciate that fact that I have to speak with different people to get my charge fixed And Kyle given that you were the interim MOD it should have been fixed by you in the first place Instead of bragging about getting your profits up Good job losing a potential customer who rents days a yearnShame on you enterprise I would rather get a dirty car from Fox Rent a Car for half the price than ever rent with you again