text: My husband and I stayed here for our anniversary We booked our room months in advance and requested early check in which you pay extra for When we arrived at the hotel our room was not ready and they told us then that early check in is just a request and it is not guaranteed available even though we paid for it It was such a hassle to deal with the front desk and finally after much back and forth the girl who was helping us got a manager who kind of took care of us and got us in a room Not the room we requested It was on the back side of the hotel But none the less we got a room That did not start our trip off on the right foot but we rolled with it nnWhen we finally got to our room I heard a loud constant noise They put us in a room that was next to some kind of generator Electrical There was something in there and the entire trip we had to deal with that constant high pitched running noise nnWe ventured out to check the place out Originally from NY I was super excited to stay here But I quickly realized that there was nothing to be excited about Customer service at each and every shoprestaurant etc was HORRIBLE nnLets start with Greenwich coffee We went to get a coffee and I asked the rude girl for a mocha She asked me what size and I asked her what sizes do you have She said small or large I asked well what size is your small and what size is your large Her response with eyes and mouth wide open with a head bob was we have small And we have large Umm that is okay and I put up my hand and said actually I am good She walked away without a second thought FYI little girl when I asked what the sizes were I was hoping for the ounces so I know how much I would be taking in Never gave that place a second thoughtnnWent to the other coffee place Il Fornaio and they were much better The girls were nice and the coffee was good They get really busy and they handle it OK I was a little frustrated one of the mornings when I went and ordered small vanilla lattes one regular and one decaf When I got them I tasted mine and realized there was no vanilla Being really busy I went to the barista and asked if there was vanilla and she said no they were regular I asked her to add it and went to the register to let the girl know my exact words were I do not think the girl heard me ask for vanilla so the barista is fixing my drink but can I pay for the difference She said not to worry about it but next time make sure to ask for it I was only fairly annoyed with this because it was obvious they were busy but that is the exact time you need to hone in and listen to your customers orders it was clear to me that neither of the register girls listened to me They were overwhelmed but they were polite and accommodating nnNine fine Irishmen Went in there and waited about minutes for our server Ended up getting up and going to the bar instead Bartender was cool not the best bartender but he was nice Food was AMAZING We went back here a few times this trip for the clams nnDid not know they had a hour shop in the hotel This would have been nice if someone had told us at check in It was unfortunate we toughed out midnight heartburn after drinking so much and did not see this shop until the day we left Really front desk people would have been nice to know that was there nnOkay let us talk about the casino Craps dealers were talking about their weekend the whole time and missed paying us out at least times during our game That was really not cool Do not waste your money at this casino If you like the ambiance of Vegas and to people watch go somewhere that is busier and more professional The casino was empty by midnight Was not worth it nnWent to il fornaio restaurant for breakfast one morning and server dropped us some water and disappeared So long we ended up leaving and going off site for food Luckily we tried this place again and sat at the bar and had really good service and the food was really really good nnAll in all the food here is good But the service sucks Definitely better places in Vegas to spend your money