text: The tours we went on are actually stars but the service was horrificnnMom and I signed up for two tours The Heart of Montreal city tour with sightseeing cruise The city tour was in the morning and the cruise was in the afternoon So we show up at am waiting for the tour to begin with all the other tourists So Grey Line begins boarding two buses one for my tour and one for another tour No one at Grey Line announced which tour boarded which bus so there was a mass confusion as to what bus to board nnThen came the afternoon cruise The Heart of Montreal city tour ended at about pm Once arriving back to the Gray Line office we were greeted with a HUGE line because many tours were departing around pm We had to be present at pm for the cruise as the boat left at pm There is a small cafe downstairs one of the few good points of the experience so we ate lunch When we came back upstairs at pm to make sure we were there Again there was no announcement as to what tours were boarding which buses And there seemed to be confusion as to which drivers were going to drive each bus WTF Again lack of organization So we waited for the cruise shuttle And waited And waited The manager I guess that is what we was knew we needed a ride to the cruise but again no bus Its now pushing pm I know whenever there is a cruise they want people to be early because boats usually leave ON TIME so I began to get concerned Finally we and another group of people get on a bus to the docks near Old MontrealnnNow my mother and I assume that all the people on the bus are going to the same place NOPE Only me Mom and this married couple are going to the cruise All the other people are on another tour We are not told what our stop is We get to an area that looks more like a parking lot than a dock so we all stay on the bus and the bus sits there The bus driver finally gets up and tells us this is our stop Thanks Bud We all get off completely frustrated at the experience Luckily another Gray Line employee who is also confused because her schedule is all over the place that day helps us get tickets to the cruise Its now pmnnThe ticket booth is at the end one dock but the actually boat is at the end of another dock So know we got to walk like a mile to get to the boat Now we are all livid I can make it in less than mins but it will be hard for my mom and the other couple most of the Gray Line customers are retirees The tickets cannot be refunded so we all do the best speed walk that we can I actually arrive at the boat first and was told that they are waiting for us and they sent a golf cart to get us The golf cart actually passes us The ticket booth person does not tell us that the cart is coming for us When we all get to the dock I talk to the captain and tells me that we are supposed to leave at pm but we do not have to rush because there are even more people at the ticket booth So three people well into their s did not have to marathon to get to the boat UnbelievablennBTW Gray Line promised that we would get a ride back once the cruise ended Guess what They bus never showed Thank goodness we were in Old Montreal so we did some more sightseeing on our own We took the reliable Montreal subway back homennThe tours were good but the frustration level was through the roof I have never had a bad experience with Gray Line so it was a huge let down And in such a beautiful city as Montreal Two thumbs downnnBig shoutout goes to the cruise people and their patience throughout the whole mess The cruise is contracted out by Gray Line Unfortunately I cannot remember what the company name was but I would strongly advise to go directly through them