text: We purchased a cooktop from Louie Install guy from Dinos showed up and oops he forgot to bring his saw for an adjustments for the cut out Next day Dinos guy shows up again installs cooktop checks burner says it works Have a good night and leaves I try to use the induction and the entire cooktop FREAKS out and will not work Call Dinos repair guy comes back says huh I think I need to order a board days later he shows up with a new board Gets everything installed a horrible electrical burn smells invades my entire kitchen Two repair guys are in the house nowone says oh that is normal the other one says I have never encountered that I would call the manufacturer We call Mesa TV Appliance speak to Louie thinking certainly he will help us Nope We call the manufacturer who sends out yet another repair guy different company This guy tells us it is a fire hazard he recommends replacement Manufacturer says within the first days it falls on the sales store to replace We call Louie again He REFUSES to replace it Says that everything we are telling him is the opposite of what everyone else is telling him rd repair guy did not say anything was wrong with it manufacturer did not say it was his responsibility to replace it Basically called us a liar When we asked him if he talked with Dinos repair guys the ones HE sent out Uh no I did not call them A simple call to either one of the repair guys from Dinos would have proven that there was a very definite electrical burn odor coming from the cooktop But let us not investigate that Let us just call your customer a liar leave them without a cooktop for weeks then try not to refund all their money until they call you on it Sure Louie may offer lower prices but at what cost There is no customer service behind his sales He cares only about his commission then drops you as quick as he can He claims that he spends massive amounts of time on the phone on your behalf yet when a phone call is made between us and the manufacturer he will not get on the call with us claims he was never asked Says the repair guy that was not from Dinos claimed we were argumentativewhy would we be argumentative with someone who is there to help us Louie claims that the repair guy said nothing was wrong with the unit yet the slip the repair guy left for us flat out states there is an issue and he recommends replacement Seriously On top of everything else he promised us he would have the cooktop cleaned up prior to delivery there was a bunch of glue residue all over the stainless steel Was it cleaned up No I had to take care of that myself The only one who cannot seem to get his story right here is Louie He would rather insinuate that we are lying instead of making an effort to correct what he did wrong Please by all means yell at your customer That always helps an already poor situation You would think spending over on a cooktop with plans on buying several other appliances would encourage a salesman to do whatever he can to make things right Not here EVERY phone call and in person conversation I had with Louie post sale he blamed someone else for whatever was happeningI cannot speak for Dinos I cannot speak for the manufacturer I cannot I cannot I cannotthat is all we heard from him I would rather spend more money at another family owned business or even a big box store than I would spend a dime at Mesa TV Appliance I will NEVER shop there again I will NEVER refer anyone there If I hear someone singing their praises I will be SURE to tell them of our experience and tell them to look out Pray you do not have any issues This has been a complete waste of our time