text: Bueller Bueller BuellernnI engaged Valley Respiratory VR on July for the purpose of purchasing a CPAP machine I hand delivered the prescription to their Mesa office that morning giving them my home phone number Later that day they called and said they would get right on the job and set me up with a new setup About a week later not hearing anything from them I called to get a status on my order Seems they needed the original sleep study report to fill the order OK whatever I tell them that it was done at the Banner Sleep Study Center years ago in OK fine A week later I call VR up again wondering what is going on They tell me that they have not received the study yet they are going to send another fax and could I call Banner Medical Records to facilitate getting the records OK I call Banner and do as I am asked A week later I call VR again for a status and they tell me that Banner has no sleep study record for No it was years ago in Oh OK we will have to send a new fax over n nWere now in the second week of August and I am getting pissed Rather than call VR yet again I call an online CPAP supplier based in Florida Here is a hint it is for CPAP which it will supply in the USA Make it all one word add a dotcom and you are in business First phone call was on a Thursday emailed a scanned copy of the prescription on Friday and received the order the following Thursday days even faster if I expedited the shipping Faster than VR sending a fax to Banner and at about of the costnnBottom line Valley Respiratory customer service stinks Do not use them EvernnWhen VR management finally sees this and realizes that they have a problem do not just respond to this Yelp post have your customer service folks clean off all the outstanding orders from their desks and follow up on all those files laying around You might eventually stumble across my folder When that happens I will update this posting with the response date so everybody out there knows how bonedup your company is In the meantime VR when you do call you may go screw yourselvesnnUpdate October They finally called back wanting to know if I still need a CPAP days since I first placed an order with them That says it all regarding their customer service