text: Good Grief where to start First wish I had checked the reviews on Yelp and elsewhere about how godawful geek squad is I can now add my experience to the list Bought a for our annual super bowl party scheduled installation got a confirmation number and install time of today day before super bowl Called this morning to confirm first person I talked to sounded like she was down south got transferred to someone else and was told me it never got scheduled I insisted on having them squeeze me in because I had the confirmation and paid and they needed to do the right thing Long time on hold and then the little weasel hung up on me Called back and reached someone in Asia Repeated story and was transferred to my Best Buy Again on hold long time first person said it never got scheduled so they cannot do it Again I am giving them a confirmation for the order charged my credit card so let us get my TV installed as agreed On hold then transferred to home theater Nice enough kid but EVERYONE insisting that absolutely nobody can install today Of course it is day before super bowl I understand that it would be hard but if I paid the money and you confirmed it then get somebody competent over here Nope they can do it on Mondayreally Day after super bowl Day after party I asked him if others in my circumstances just returned everything and jumped on yelpgoogle etc to tell the story His answer was that if that is what I needed to do Then I told him about all the really bad reviews geek squad was getting but he probably knew that Told him he must spend most of his day defending a lousy service So long rant for this advice if you need big screen TV installed call your grandma do not call geek squad