text: This place is like a hot chick who is pretty on the outside but once she opens her mouth and has major attitude she is automatically ugly on the inside I know weird metaphor but there it isnnThe rooms are nice the grounds are attractive it seems to have everything going for it but then the service it was terrible Upon check in there were desk people they all looked up and then proceeded to ignore us One put out kid then looked up again and gave us this look that we finally interpreted that he was available I do not know but is it too much to say Welcome to the Palms Place may I help you the topper on that was that he was chewing gum We told him the reservations were under my name but asked for my husbands then got irritated when he did not find it so he then said I need your wifes ID duh Perhaps it was our kids that turned them off but hey they are well behaved fear induced We get that we are not the demographic group they are aiming at but hell get over it Sorry to ruin your image We were there during the week it was not busy just be happy you have our moneynnWe got to our room it was a condostudio It was very nice clean and had a great view We asked for the balcony to be unlocked and access was denied Look I was not going to go and bare my saggy mammaries for the city to see or carelessly dangle my children over the balcony but no luck nnThe pool Well I figured that we could at least hang out at the pool but it seems that it was closed down for maintennance due to broken glass We had reservations for the cabana the next day so we were sort of nervous about that Next day pool is still closed we mention our reservations we are told a pool supervisor will get back to us Next day pool is still closed we were told about this phantom supervisor again and instead someone else tells us that we will have our reservations granted for the following day nnWe go to the pool small but nice mellow crowd no one seems to be bothered by my kids My son cuts his foot on some glass Great We spot the ever elusivepoolsupervisor who is constantly texting on his phone We get his attention and he attempts to apply first aid to my sons foot by squeezing it and of course causing more pain and bleeding he assures us there is no glass in it Thank you Drelusivetextingpoolsupervisor It was a minor cut but was sort of discouraged about not even receiving an apology So my son found handfuls of glass yes I have a photo to prove it So Pool Supervisor said that we will get the engineers out to get the rest of the glassevidently a ornamental glass figure broke above the pool I was enlightened we then alerted him that when a strong wind blew that a lot of glass could be seen going into the pool but Pool Supervisor ignored us nnOur whole stay in Vegas was nice this did not set the tone for our trip but it certainly left an impression on us We will never be going back and I do not recommend it if service is important to you