text: We decided to try this place because it is within close proximity to my daughters preschool Not impressed First their system for taking orders makes no sense I had to tell the person in charge of cutting the bagels what I wanted then repeat my entire order to a man not five feet away so he could punch it into the POS systemnnSecond the gentleman behind the counter was incredibly rude I ordered a coldbrewed coffee but noticed that the one carafe marked iced coffee was empty When I informed the employee behind the counter he responded that he had prepared two carafes of cold brew then directed me to a carafe filled with boiling hot coffeennThird the baskets in which they serve the bagels do not fit their trays so when my wife grabbed her tray one of our bagels slid right off onto the floor They remade the bagel for free but the gentleman behind the counter was a jerk about itnnIm not sure what compels people to come here Their New Yorker uses the same toppings as Einstein Bros to the one with no discernible increase in quality I can easily buy red onions capers and lox and prepare the dish at homennWe had actually planned on taking some bagels to go but the service was so poor that I did not want to reward them with any more of my moneynnI basically had the exact same experience as Todd C and wished that I had read his review before coming mediocre food and abysmal customer service As another reviewer noted I too was not greeted when I walked through the door Go elsewhere