text: Came in to the store and no one greeted me even though there were employees on at am Ordered a venti iced coffee with pumps white mocha instead of the regular pumps of classic and they charged me for a full set of pumps when I asked why I was being charged very coldly and dignified the barista told me it is corporate policy I responded with I know corporate I was a partner for years Personally I would never have charged for the white mocha seeing that I was not getting the full pumps and I was not getting the classic syrup Never coming to this one again I much prefer the stores closer to my house At my store we made sure to greet every guest when they came in and tried to make a connection with everyone who ordered a drink If this is the same regional manager as other Starbucks I have been to then they need to know he is not doing a good job A lot of stores are not gold standard