text: Let me explain myself before I start bashing I do like this gym I liked the general manager eddie and most of the customer service has been fantastic The price is great and its very conveniently located for mennSo I am writing a more personal and lowly review because of experiences the people closest to me have had with this particular location I have also spoken other people who work at LA FITNESS and I do not believe I am completely alone in my opinion nI do not mean for this to sound as harsh as it will and I am sorry if I offend anyone but I am NOT taking this down n Everything at LA FITNESS is great Right Now from what I have seen most of the personal trainers are fantastic they are great people who are really just trying to help you out I mean that is their job right n So this review is specifically because of a few Personal Training Managers Who I find are offensive lazy egotistical and a little bit snobbishYes I know I am probably personally attacking a few people but I am pretty pissed about this so if you are reading this it is biased and I am not denying it When I first signed up I was told that I would receive one free training with Jason who is this like macho trainer who everyone wants to be with and when you see him he is pretty good looking so I do not blame anyone He calls a few days after I joined and he seemed like an okay guy we set up a meeting a week later and that was that n So I get a call a few hours before my scheduled meeting with Jason to reschedule because of a conflicting something or other So fine we cannot come to a day where we are both available and I do not book for personal training I work better alone I am not kidding when I say this the next time I spoke to him he was rude and seemed rather aggravated like me trying to book for an appointment was too big of a deal He might have been having a bad day I can forgive him for that n So this is the part that hurts me personally my mother recently joined and she had prepaid for sessions which they messed up too but she can deal with that and it is not supposed to be part of my review She booked specifically for Jason and instead of calling her put her with another trainer Jason on the other hand is sitting at his desk on his phone with an LA FITNESS employee laughing and talking it up Maybe it was important maybe it was not but watching it happen sort of irritated me My mother came up to me after her session and started telling me that her new trainer was telling her that her prepaid sessions were expired and Jason was off the phone soon So my mother goes up to Jason and is asking if she could have a chance to discuss what is happening with her sessions He says No this conversation is over You have irritated me since I met you I am done with younnnn a personal trainer overheard the way this man spoke to my mom and she was appalled she gave us the names of other personal trainers and my mom has happily been visiting Robert for her personal training needs nnI have met other people while at LA FITNESS who have had conflicts with Jason as well so I do not feel so terrible about bashing him nnI am appalled I am so livid I have not been back since I am filing a grievance as will my mom and I do not have anything else to say