text: Having enjoyed Brio on the other side of townon multiple occasions I arrived with my family early pm because I heard that the wait here is notoriously long We were quoted minutes and happily waited in the lobby Then minutes goes by and still no table minutes go by and no table By this time everyone coming in is getting the minute wait time that I tried to avoid Real quickly concerning the host staff The hostesses are doing the best that they can yet they are not acting unappreciative of the business that they have It is almost like a joke when a guests arrives and is quoted hours and there is nothing else to do in the entire area they just nod their heads and smirklike were just too busy to carennOk now its getting to be minutes and still no table or even an acknowledgment that were over by minutes I approach the host stand and notice that there were plenty of names below my name on the wait list that were already crossed off the list when I asked the hostess she told me that they were real busy and we were next and that they apologize for the wait and that the manager would be buying me a appetizer Woo Hoo Seriously then I waited for another minutes and noticed a gentlemen complaining berating really to the hostess about his wait time as well mind you he arrived minutes after I did They also apologized to him and said that he was next Unfortunately he was not next eitherneither was my family Fast forward more minutes and that same gentlemen complained again but more loudly The hostess promptly sat him at My Table I then asked the hostess and she just stood there like a deer in the headlights and shrugged I simply handed back the pager and told them that I cannot wait any longer and that we would not be back Which really does not mean anything to them since they do not seem to care about the guest I felt like more of a obstacle to the staff than a valued customer nnI then went to a competing restaurant in the area that was slow food was marginal yet the staff was appreciative of my business I can forgive a lot but i cannot forgive this