text: I chose to spend my th birthday there with some friends When I called to see if I could check in early I was told twice that I could not and would need to at my scheduled check in time at I got there at and was told my room still was not ready the guy at the front told me they hoped before but could not gurantee but to leave my phone number which they already had from my reservation and they would call The of my friends and I instead of meeting in a room met in the parking lot to figure out a plan Everything in the coolers in my car and my friends cars melted We went to the overly crowded pools where there were kids everywhere and the only staff I really saw were the ones taking fooddrink orders I was never called to be let known my room was ready and when I finally went to the lobby I found out they had the wrong phone The man at the front quickly gave credit to some steak house but that did not make up for the experience The rooms are not really updated and too close together to where I was woken up by children crying in the room next door When I think of a resort whether there is water park or not AZ Grand has one and it was so calm and peaceful I think of relaxation My experience was one of chaos and I will not return