text: I am so bummed the Improv is closed now as we are only stuck with this venue The show was excellent and the view of the performer is amazing Seriously great inside and had a great time at the show however everything else was terrible I cannot wait until they step up their customer service game because then this place will be awesomennWe had the pm show tickets We waited outside while it was still blistering hot outside We had nice clothes on and we were all sweating so much We could not get in until or seriously I thought that is when the show started Nope it started much later than that When we were sat we were all super dehydrated but there was no water in sight Is that even legal Good god the service was horrible You have to ask to know what beer is available because all they give you is a terrible menu full of drinks only year old girls would order no offense I was one too No complaints about the drink minimum it is standard but cmon At least advertise that you have a full bar Because god knows it is difficult to hear your waiter when that place is packed So going back to the fact that we are all dehydrated and pissed from standing in line we asked for waters right away We waited FOREVER to get our drinks DRINKS And no water We asked about the water and he said he would get it for us right away Not so much I could not wait any longer We were parched I marched into the lobby and and asked for assistance getting water Minutes later the waiter came back to the table and asked if we still needed water Um duh We told him we had to go get it ourselves Such a poor customer service experience the first time I was there The girl in the lobby was awesome though she even helped me carry in the drinks I would recommend that on a hot day they have pitchers of water available at the tables when guests first come in You are lucky someone did not pass out waiting for water at the eventnnAnother issue I had was the prices It was I think per person for a ticket and the drinks were extravagantly expensive It was another per person for the drinks I cannot believe we shelled out per person for a night out at a comedy club I would like to come back more but I cannot imagine dropping that kind of change oftennnPS the Sangria was literally the worst drink I have had ever made at a real bar I would ask for my refund but I was already so mad about the lack of water I did not want to because a scene Stick with the liquors