text: One very sad day at am in the morning on the way homeSTOP YAWNING I hit a pot hole and lost control of my fifteen month old Ford It hit a crash barrier at mph I was totally unharmed so well done Ford nI phone the insurance company They were amazing Royal Sun Alliance Through Bruce Stevenson They told me life was going to get better as Evans Halshaw now have the car and would contact me within the hour to organise a replacement car Two hours later no call I called them I was put through to the body shop and no answer The people at reception said sorry it has been like that all day At pm in the afternoon hours after they were suppose to call the body shop manager called up He must have been trained in the John Cleases school of Management Hi I was expecting your call earlier Sorry I have been busy but have a car for you Great when is it arriving Tomorrow or the next day Sorry i was promised it today I need a replacement car for work come and get it then but we close in minutes I could not get there in forty minutes I have no car remember and you are six miles away It got worse and I eventually had to hire a car from Enterprise who offered to stay open late to give me time to get there nThe moto of the story when you are stuck and need a reliable main dealerphone ANYBODY APART from this mob nBy the way I did eventually get a loan vehicle from them It was a new fiesta that looked like it had never been washed or cleaned internally or externally The last driver might have been from Peppa Pigs family