text: My regular nail place was closed today so I took a chance with this place I called ahead and was told it would cost for a gel manicureGreat They were busy and I was asked to wait a bitno problem The lady that greeted me took a look at my nails which was a dark red gel manicure and told me she would start me in a soak She asked what color did I want and I replied that I wanted white tips minutes later the lady that signed in after me was called first then minutes later I was called and told to soak my nails in soapy water bath I sat and soaked for minutes while the workers worked on people that walked in with quicky needs Finally the lady that greeted me came over and said I should have been soaking in acetone and not watershe apologized and started the acetone soak minutes later and after I scraped off most of the old polish myself a man started my manicure and my greeter finished it so the man could start a ladys pedicure who had been soaking her feet for minutes and visibly pissed When she was done with me she told me that the next time I come in I need to tell them that I have old gel polish on so I can be started with the correct soak ReallynI was relieved to finally get out of there and all ready to pay my for the services I was told it would be for the gel manicure AND for the white tips Wow Really I know it was only extra but after spending the whole afternoon there with bad customer service the extra bucks seemed outrageousnIll wait for my regular nail place in the future