text: Myself and some friends were downtown for a concert and stopped in for a couple beers before the show There were also some NCAA basketball games on as it is March so it was extremely busy That being said the establishment was very illprepared and the staff was incredibly overwhelmed Management is to blame for this one and needs to prepare better for busy nights The bar was four deep on all four sides and there was not an empty seat in the house I certainly do not mind waiting my turn for a beer but I definitely do not want to stand there for minutes without even being acknowledged as four different bartenders walk past me at least three times each without even making eye contact I get busy and it was I assure you but come on Tilted Kilt You are in the service industry and one of the most basic rules of thumb in that industry is to acknowledge people that may have to wait a moment so that they know you see them there and it helps them relax knowing you will be back To management wake up and look at a calendar of events and staff appropriately Your staff was almost doing the best they couldminus the previous statements but they were truly over run and over whelmed Your service suffered because of this and there is hardly a better reason to not return to an eatingdrinking establishment than bad service In conclusionthe lengthy wait for a frosty beverage was more irritating than it should have been because it was for a stupid reason Irritating enough to make me not want to return