text: So being an avid Yelper I had reviewed them exactly yr and months ago giving them stars However this company is good to you if you are not a loyal customer In becoming a loyal customer I purchased an unlimited membership month to month contract with an enrollment charge After considering the monthly cost and accruing that charge month over month I decided it was not a beneficial bill for me I ended up calling them in June to cancel my membership in which I was informed the process would have to be an in person cancelation including a hefty cancelation fee With that being said and to much of my annoyance I proceeded to cancel my membership in person at an additional charge including the next months membership charge note to self I am not renting an apartment to have to abide by similar policies Subsequently after noticing continuing monthly charges when not utilizing their service for over months for the next months I contacted my bank to place a stop payment due to the fact they are no longer an authorized merchant I was then advised by my bank to dispute my claim to the owner in which I did Thereafter to my dismay the owner Jim called back a month later The owner then continued to state he deals with a lot of people like myself who lie if this was LA Fitness they would laugh at me and continued to state he is a small business owner who does not give customers their money back after openly admitting he noticed I have not used their service for those months Nevertheless based off our conversation he expects customers to save receipts over a yr ago whereas the company has no recollection or tracking system in place for cancelations I wonder why This is his mechanism in not reimbursing customers close to back his words not mine I then told him they had no authority to continue charging as that is fraudulent activity I asked him his full name and he avoided my question twice then hung up I called back to his direct line immediately after no answer I called back again no answer He is now avoiding my calls nnOverall he was very rude and mentioned he was shaking in his boots when I told him I would contact the BBB review him on Yelp and take this to a small claims court Needless to say I am accepting his challenge and taking this much further nnSimilarly after reviewing other yelp reviews I noticed a filtered review from Lauren H who in fact was extremely accurate He claims customer service before he lashes out at you when the company is at fault and avoids you at all costs Sad stuff but reality I used to like them was very loyal to them but not anymore Never again