text: Grand Canyon South Rim Bus Tour Operated by Gray LinennThe list of consnn The hotel pick up it was minutes late The bus was supposed to pick us up at am instead they came in at am while we waited outside in the cold in temperatures of Fnn The checkin process we traveled during Rodeo week This is a week when tourism to the canyons is at the lowest But the check in process took forever We were just made to sit inside the pickup bus waiting for someone inside to call for us and let us innn Overbooking they had overbooked and when every one turned up for the south rim tour they gave out freebies to a a few of the tourists and pushed them to the west rim tour even then there was no place for usnn The people extremely rude and unfriendly My sister and I were the last to get on the bus and they did not have adjacent seats They were very rude to us and asked us to sit in the last two single seats that were available I mean come on Really It was not a short journey hours each way It was actually the someone in the trip who was kind enough to give us his seat and move away from his family so that we could sit togethernn The bus We traveled in December and the bus did not even have a hook for coats or scarves or a holder for cups Again this was a long journey how can you not have the basic features in the shuttlennThe one good factor was the driver I think his name was Ron He tried quite hard to be graciousnnI did tip him but would definitely never use this service again They almost ruined the experience for us