text: I am writing as a frozen egg donor recipient During my first call to World Egg Bank I was told they only worked with certain fertility clinics that had been trained on how to thaw and handle the frozen eggs I was given clinic options in my area and chose Partners for Fertility IVF nnI was told on the phone that World Egg Bank would guarantee that at least of the eggs I purchased would survive the thaw or they would replace the that did not survive World Egg bank refused to include this in their contract the employee I spoke to wrote it in an email only This was a huge red flag but I desperately wanted to become pregnant and my emotions overcame logic Only very poor quality embryo was created form the eggs I purchased nnI contacted World Egg Bank to obtain replacements and was told then that they did not have confidence in the embryologistlab technician at Partners IVF they of course referred me to this clinic in the first place WEB told me that while the embryologist was trained by them on how to thaw the oocytes correctly he needed more training and they no longer thought he could do the thawing correctly Another excuse WEB gave was that the equipment in the lab was old or not calibrated correctly Why are they telling me this AFTER I have paid them and the physician about Panicked I met with Dr Rychlik Partners IVF and Dr Rychlik at assured me that he would have a PhD Embryologist come in to oversee the thaw along with himself personally and it had to be the quality of the eggs supplied by WEB that was bad I was completely distraught as my worst fears were becoming realitynnAfter many calls and emails WEB agreed to replace of the eggs but they declared voided any further guarantees since they did not trust the lab director again why did they not know this BEFORE I started down this road As far as I was concerned this had nothing to do with me and was a problem between WEB and Partners IVF I prayed while waiting for the results of the thaw of the replacement eggs Not even one survived Once the doctor at Partners IVF told me this I called WEB daily sometimes twice for days in a row before they replied to me days of complete torture while they ignored me is not how you treat someone who has paid a huge amount of money some days I even called twice On the th day WEBs medical director sent me a curt email saying too bad WEB rescinded their guarantee to replace Partners IVF insists they did everything correctly and the eggs were bad or not frozen correctly and World blames Partners and to throw salt on the wound the way World treated me was so terrible I made desperate pleas to the founder herself but all my emails were completely ignored one would think she might have some empathy considering she states on the website she had difficulty conceiving on her own At any rate there are other egg banks to choose from and do not let your emotions take over human egg donation is still unregulated and there is nowhere to turn if something bad like this happens no government agency oversight whatsoever