text: Staff besides assistant manager is completely incompetent The last few times I have been there I have waited an absurd amount of time either to pay for my food or receive my food Not because there was a long line just because the person who was supposed to do it was distracted doing something else One time the cashier took a min long phone order instead of helping me which would have taken seconds dropped the phone then started doing drink orders Never even came back to the register or apologized for the wait I could have ran out with my bagel without paying There are some serious communication issues at that store and the staff needs some serious retraining Plus it is safe to say I am never coming back here again Which is a shame because it is so much closer to my house and I love their bagels Get it together