text: I had pretty much the exact same experience as Angela M a couple weeks ago Also read the not recommended reviews on this business Most of those are filtered because they just do not have enough reviews to make it past the filter They are very eye openingnnLike so many others I hired them base off their overall Yelp rating Big mistake I should have read through the reviews because it seems like what happened to me happens often So buyer bewarennThey quoted me for a DEEP clean which I thought was on the expensive side but I figured they would be getting the stuff I do not clean on a regular basis and I have a bedroom homennSo the goodnnScheduling an appointment is very easy and they are able to come out quick Juan the owner is very responsivennIt all pretty much went down from therennThe day of the appointment I emailed the office with some specific requests Like to make sure to clean baseboards kitchen sink wet wipe behind sink dust fans and air vents dust blinds Most of my requests were already included in the deep clean but I just wanted to make sure they were addressed I also left a note of the same requests and my house key as I would be at work when they arrived nnSo I assumed a team would coming given the size of my home and the level of cleaning that was to be done nnWhile I was at work I received a phone call that Blanca had to pick up a lot of things so I was going to be charged a organization fee I was like there is only one person there And a fee for picking up and you are a house cleaning service UnrealnnSo I emailed the office manager to object to the fee because it was not disclosed to me prior to the appointment nnOnce I returned home the house was tidy but it was not deep cleaned in any way No dusting was done at all Baseboards were not touched I asked for my washer to be cleaned just the top and that was not touched as wellnnSo I contact Juan right away and sent him pictures of everything that was not cleaned that was supposed to be He apologized and offered to send Blanca out to get what she missed I thought that was a bad idea and sure enough Blanca arrives the next day with a bad attitude I mean she was extremely rude so I just had her leave after about minsnnI email Juan to update him of the situation and he offered me a refund for the baseboards I was really offended at that because it was not just the baseboards It was everything I did not receive the deep clean I paid for at all and Juan ultimately gave me the run around with no resolutionnnDont waste your money