text: This place COULD BE COOL IF IT WERE NOT SO HORRIBLY MISMANAGED nnMy friend family and me stayed at the hotel for my birthday weekend over Spring Training To celebrate we wanted to get massages at the Valley Ho spannI called to make an appointment and they did not have the staff to give three people massages at one time Crazy since it was the GiantsDodgers game weekend the year after the Giants won the World Series college spring break the height of spring training near St Patricks day It is like they are still have a recession mentality Anyway we reserved three appointments as close as possible to each other just in case there were no other options They told me they had to take my credit card as standard practice but that there would be no cancellation fee GreatnnThen we asked the concierge to see if there was anything he could do to help us get concurrent appointments on my special birthday weekend He ended up booking us appointments at an entirely different spa maybe they are doing so well and do not want the money and said he would be more than happy to cancel our appointments at the Valley Ho spa nnWe thought all was well and went about our day I WOKE UP THE NEXT MORNING TO THREATENING CALLS FROM THEIR SPA saying that my credit card had been charged since we never showed for our appointments SO BASICALLY THE CONCIERGE NEVER CANCELED OUR APPOINTMENTS AT THE VALLEY HO SPA WHEN HE BOOKED US AT ANOTHER ONE LIKE HE WOULD PROMISED TO DO IT TOOK HOURS OF BEGGING AND PLEADING WITH MULTIPLE USELESS PEOPLE TO TRY TO CLEAR UP THE CONFUSION Garrett was the one who made the mistake and later claimed he would never spoken to us or rebooked our appointments Josh was the one who tried his best to help fix the situation so thank you JoshnnThe next fabulous thing that happened was that my friend and I WOKE UP IN THE MIDDLE OF THE NIGHT THE NEXT NIGHT TO TWO LEAKS IN OUR BATHROOM PIPES IT WAS FLOODED We did not have enough towels to mop it all up nnThe nail in the coffin was when I TRIED MY ROOM KEY IN THE DOOR AND IT DID NOT WORK So I went to talk to the concierge to ask about it and they said OH SORRY WE THOUGHT YOU WERE CHECKING OUT TODAY SO WE DEMAGNETIZED IT Appears they cannot keep track of schedules very well either