text: I will start off by saying PetSmart is a great onestop shop for your furry little family member I shop at the Surprise location quite often have taken a couple training classes and used the grooming services a few times nnThis review is for the grooming services I have taken my puppy to the PetSmart groomers three times which was three times too many nnFirst time bad haircutnnSecond time foot long scratch down the side of his stomach and bad haircut againnnThird time Gave specific haircut directions and still got the same bad haircutnnMy biggest concern is how the groomers treat the animals I should have known better the second and third time I took my puppy to the groomer he hung onto me for dear life Do not get me wrong he loves going to PetSmart but the minute we walk into the grooming section he turns into this freakishly scared little puppy which is completely out of characternnThree tries and later never again