text: Three of us went to Outback on for dinner We were seated right away after being greeted at the door After being seated our server Osana came to our table within a minute to take our drink order Osama was very professional and nice but if I am being honest she did not seem particularly enthusiastic or engaging at firstnnWe placed our orders and received our food promptly I had the ounce filet which was actually delicious and cooked perfectly It had no grill marks which I thought odd but forgot to ask the server why My nephew had filet and lobster which was very good and mom had a steak but cannot remember the cut she ordered Her steak was ordered medwell and came out very well done and was a really thin cut literally about inch thick at its thickest pointnnWhen Osana returned she asked if our meals were cooked properly to which I said yes but mom said hers was overcooked Osana offered to return the steak and have a new one prepared for her which mom declined Despite the fact that we made no fuss over it Osana still let her manager know and the steak was comped I was a restaurant manager for years and few restaurants do the right thing when something goes wrong but this and Osanas apology was perfect A bad meal or incorrectly cooked steak will not prevent me from being a return customer but a lack of empathy and action when it does happen will Outback gets an A in this regard on this visitnnThe bill was about after that steak was removed to which I tipped a healthy over of the original bill Osana wished us a good evening and we were on our way Good experience overall and I am sure we will be back