text: The two stars are for the food and facility The service here is atrociousnnI had the the beef and meatballs The pho was tasty worthy of stars in its categorynnThe room is contemporary clean and has colorful distractions like TVs and an aquariumnnThe bad part of the place is the service As I type this I am still fuming over how poor this experience was It took a little bit longer than usual to get seated but I will let that passnnThere are no drinks listed on the menu and the order taking is for everything at once The server was very much to the point with not even a greeting spared for us I ordered my entree and a Diet Pepsi We got two waters brought to us I am content to wait until the meal comes to say something about this thinking that my soda might come with the pho nnMy friend and I get our meals separately which is unusual but it gives the pho time to cool That was the last time anyone came by our table except near the end of the meal when they asked if we needed a water refill nnI saw no indication that you are supposed to pay at the counter so I flag down a server and ask for the bill after minutes of both of us being done with our food The bill has a soda charge on it so we go to the counter to fix it My friend notices a sign at the counter that says you need to pay at the counter I did not see this at all as I was just focused on getting out of there This sign does no good if you have to already be at the back of the restaurant to see it Places like IHOP and other diners have their cash registers at the front so it is more obvious what you need to donnNot once did I feel like anyone cared if I enjoyed myself or my food Just having good food is not enough There has to be communication with the diners and the logistics and financial process have to be at a minimum standard levelnnBesides the staff getting some retraining I would suggest a sign at the front that says Please wait to be seated Please pay at the back counter That would have gone a long way toward making the experience less aggravating