text: WORST EXPERIENCE EVERnnWe arrived at Hertz to find a long line of people waiting for their rental cars After we finally made it to the front of the line we were told that our online reservation did not actually reserve a car it just reserved the rate and price of the car rental So we along with other people had to sit in the Hertz lobby and wait for people to return their cars so we could pick one upnnAlso we were told that Hertz Gold members got priority over regular Hertz membersso as the Hertz Gold members arrived they would take the next available car leaving all the regular Hertz customers in rental car purgatory After an hour and a half and realizing that we could literally wait all day before receiving a car we went across the lobby and rented a car from a competing car rental company The salesman at the counter told us that the same thing happened the day before and security had to be called because the Hertz customers started to get angry and riotnnIf I was not in a hurry to start my vacation I might see the humor in the situation and the similarities to a Seinfeld episode but while it is happening you just want to screamnnIf there was an option for zero stars I would have chosen it