text: I went here with my friends this past weekend and it was an interesting experience For the price we paid I think per night for the one bedroom suite was definitely worth the money space and quality wise of the room The bedroom itself was pretty spacious and the bed was comfortable The decore looked very new and chic There was A LOT of floor space that could comfortably allow many people to have a slumber party on the ground They had big tall windows and electric screens which I LOVED There was a BIG Jacuzzi right next to the bed that could easily fit four people although we did not use it because it was degrees in Vegas so it ended up being our towel bin haha The bathroom was pretty big and nice as well The living room had a big couch with a pull out queen bed This could fit three people or so two on the bed and one on the couch cushion BUT the bed was VERRRRY uncomfortable It was SUPER thin and you can feel the bed springs against your back I would rather sleep on the ground Even with the pull out bed another three people can fit on the floor There was a full size dining table and full kitchen with a fridge stove and microwave This was very convenient because you had ice and water in your room the entire time and can cook anything you bring for breakfast or whatnot nnOn Saturday our group were planning to go to Wet Republic but we lagged on getting there early so we missed guestlist BUT we went back to our hotel and they had their own pool party which was pretty decent Of course it was smaller but the music was good and the pool chairs were first come first serve and you were not required to buy anything nnFor those people who like to keep up with their daily workout routine there was actually a small gym on your floor I am not sure if it is every floor but we were on the fourth floor and the gym was literally doors down I was talking to the front desk and she told me their gym was dollars per day per person if you are a guest that is RIDICULOUS but my friends used the gym on our floor just by swiping our room key so the one the front desk was talking about must be their main gymspa nnYou might be wondering why I am only giving this room stars instead of a or stars WELL although their room was pretty nice THEIR SERVICE SUUUCCCCCKKKKKKKKKKKKKKKKED I have been to Vegas quite a few times and have stayed at the Wynn Venetian Bellagio and Mirage and I know what good or at least even DECENT service is This place LACKED ANY KIND OF GOOD SERVICE DURING OUR ENTIRE STAY and it was not even a holiday nnDAY They made us change our rooms because they made a mistake with bookingthe TV did not work and the shower was drippingAll minor things which we easily looked pastnnDay EVERYTIME WE WOULD CALL IN TO ASK FOR SOMETHING WE NEEDED WE WERE PUT ON HOLD FOR MINUTES We asked for extra blankets which took FOREVER We called in a few hours later and asked for an additional set and was told it would come up in minutes First of all I have never had to wait more than minutes for something to be brought to my room at any other of the star hotels in Vegas BUT we waited for minutes and called back again and was put on hold for minutes When the customer rep got on the phone she told us it was already sent up and we nicely stated that nothing ever came and she told us that we already had one set of extra blankets We told her we need an additional set and she told us that FOR OUR ROOM SIZE WE SHOULD ONLY NEED ONE EXTRA SET AND THAT THEY WILL SEND US ONE MORE BUT IF WE ASK AGAIN THEN IT WILL BE DOLLARS WTTTTFFFFFWE ARE ASKING FOR BLANKETS AND PILLOWS NOT A MINI FRIDGE OR BED THAT WAS JUST RIDICULOUSnnDay We called in and asked for extra towels again minute wait on the phone AND THE TOWELS NEVER CAME UNTIL WE CALLED IN AFTER WAITING AN HOUR AND THEN CALLED AGAIN AND IT CAME MINUTES LATER nnYou know to make matters worst not one customer service rep ever apologized for their lack of service and we were not even giving them a hard time on the phone Granted my friends talked to them because it would have been a different case if I got on the phone with them myself Their excuse for long wait times was we are all booked up right now I DO NOT FREAKIN CARE EVERY HOTEL IS ALWAYS BOOKED UP IN VEGAS AND THAT IS WHY YOU HAVE HUNDREDS OF EMPLOYEES AND MAKING MILLIONS IN PROFITS One slip upokay finetwo slip upsmaybe you are having a really tough weekALL DAMN WEEKEND I DO NOT KNOW IF THAT IS BECAUSE YOU ARE BUSY OR YOU GUYS NEED TO ALL GO GET A HOSPITALITY DEGREE nnI would stay here again if they have a deal on their room rates for the sake of their nice rooms but EXPECT TO TAKE CARE OF YOURSELF WITH NO HELP FROM THE HOTEL WHATSOEVER