text: First visit went smoothly Nice viewing room comfortable and clean When we left their computer was broken so we could not get our cd They agreed to mail it It never came Called after some hassle and then after a few weeks of waiting gave up and finally picked up Guess the cd had come back to them or was lost Our gender scan cd had the wrong music on it Not a huge deal butthe songs had meaning as we recently had a death in the family It gets better they got the gender wrong too Lol was right before Christmas which sucked as people bought us stuff and had to return This was supposed to be a gift for Thanksgiving dinner night for the whole family to watch which was completely ruined as we did not get the disc until the next day Should not have taken weeks to get it Not cool They were nice once I was actually able to talk to someone They did not call back the first time and did not respond to the email I sent We agreed to come back in for a rescan Rescan went ok Had a minute wait even though we had an appointment but at that point half my family was there and was not going to leave We scheduled the second scan that was promised for the screw up Showed up and office was closed apparently they forgot did not care Our appt was for feb st at knocked no one there called in vain BOTH locations hoping someone there could let us know what was going on No answer It was when we arrived We waited thinking maybe they made a mistake and then left Sign on the door said closed until Feb ndnd not the st NO one answered their phones Called both locations and even sent an email No one ever seems to answer their phones Especially cool because my husband and I had to take the morning off from work to be there I get one even two minor mistakes but seriously wth This business is really horribly run Left yet another message asking to just get my money back Paid cash so things are not looking good nJust got a call form a young girl asking why I was not there for my appointment what I told them we were there and they were not Girl said oh oops I put the wrong date on the door Come back now minutes after scheduled appt No one was there at My party has all parted ways and are headed back to work so that would be a no This places sucks They have completely ruined every attempt to make this a nice treat for our family Told her I just wanted my money back and she pointblank said NO They do not give refunds Warn everyone that this place is a sham Young inexperienced girls doing gender checks and terrible scheduling and management Requested to speak to the manager but doubt they will call me Frustrating waste of time and money Was in tears by the end of it all I just wanted to see the baby So disappointed