text: First off let me say that I am not a native Arizonian I do not understand why addresses are not clear entrances are often in the back and people always refer to your cross streets when actual address could be blocks away I went through hell trying to find this address and used my GPS If you think it is going to be on Camelback Road SURPRISE You will drive like I did round and round circling garages My GPS mind you directed me to the address and kept saying you are here it is on the left And I was looking on the left at a parking garageIf you park in one of the garages make sure that you note the garages color and the stores you pass upon entering the Mall nnAfter walking through the garage and into the inner buildings Mall entrance I stared at the directory trying to figure out where Harkins Theatre was Lo and Behold this began my over the valley and through the woods hike If you are handicapped or have health issues do not go here It is not handicap friendly at all Everyone I asked for directions did not have a clue When I finally stumbled upon the theatre I immediately became claustrophobic The theatre was squeezed behind the food court which left very little room for customers to line up and pay for tickets If that was not enough and to add insult to injury the pm movie that I had passes to preview note i arrived at pm despite getting lost had sold out earlier in the day at pm I was so disgusted and upset that I had an asthma attacknnRetracing my steps to find the green garage was doubly difficult by my asthma attack I finally stumbled upon a HelpSecurity Desk and asked the clerk for help Between gasps for air I told her that I would been walking around for hours trying to find the correct exit to the green garage where my car was parked She tried asking me if I remembered any stores that I would passed Well duh I am having difficulties breathing here and if I remembered the stores why would I be walking around for hours still looking for my car She finally called an elderly security guard Obviously the elderly man must pride himself on his physical prowess as he walked far too fast for me to keep up with and still breathe My maintenance inhaler is not an effective substitute for my rescue inhaler which I did not have on me Not only was he walking very fast but he kept asking me questions Why are not these people trained to both recognize and assist ppl in physical distress Were the tables reversed and I had to help such a customer I would dial The Security Guard led me out of the mall and into a parked golf cart which he drove and I had to hold on tight to not fall out of the doorless cart when he turned corners to the green garage I did manage between wheezes to tell him what type of vehicle I had and yet he kept still asking me questions I was good only for a yes nod or shake no I pointed to my car and damn near fell jumping out of the vehicle Since I could not talk I used sign language to tell him Thank you but he would already taken off Gee do you think he understood my signing I have a definite problem with this Mall which sells High end merchandise but apparently skimps on training their Customer Service SupportnnWould you believe that I drove the wrong way going home and discovered the huge Harkins Theatre on a different street than Camelback My trip would have been so much easier had I been given the exact address It would have also helped if all pass holders who had not checked in been notified that the show was fullnnWill I ever return How is that saying go Fool me once