text: I was so excited to try this place out hot pot in charlotte seriously where else can you find a place with hot pot in Charlotte Buffet Dynasty in Matthews used to have hot potvery good but they closed down ever since then I have been on the huntnnTo start off the ambiance of this place is pretty decent compared to most vietnamese places Booth tables along the wall regular tables in the center The place looked fairly clean with a barista table at the front of the restaurant Also the menu is quite extensive Not many places have singapore noodle pho egg noodle vermicelli fried rice banh mi sandwiches and hot pot But the trick is to do the vast selection well and not suffer in authenticity and flavor by having a large menu nnFirst of all the price is pretty high here for a bowl of pho We asked about the difference between small and large and were told that large was the regular sizewell then My friend ordered the beef pho she is Vietnamese and she said it was okMediocrennI ordered the spring roll vermicelli The dish itself had no flavor except for the spring rolls I poured the fish sauce that is supposed to be mixed in with the vermicelli but still NOTHING By this point I was desperate and added salt to my vermicelli to make them edible Anyone of us who has tried adding salt to a premade dish at a restaurant knows how disjointed the dish can feel so I tried adding pepper to make the flavor pop I have to say I had vermicelli at an OK place before and the vermicelli I had at Doans is worse nnFor drinks we ordered the Vietnamese coffee which was the best part of our dish It came in a traditional vietnamese coffee strainer Condensed milk was added to the bottom of the coffee We were given a separate glass filled with ice to pour the coffee into Overall that tasted like a yummy iced coffee but I am sure the condensed milk contributed majorly to the taste factor nn n FRUSTRATIONn n nnMy frustration about this place is the lack of training and coordination of the staffs When we were seated someone took our order for drinks seconds later another waiter came by to ask us what we wanted for beverages Ok I have never had such a misstep at a restaurant this is really bad nThe same person that took our order made ZERO effort to remember what we ordered even though she wrote it down When she brought out our food she was confused where to place the dish because she did not remember who ordered what LIttle details like this really takes away from a comfortable dining experience nThe WORST part was when our checks were brought out to us the bill was printed in the most UNPROFESSIONAL manner It was printed on a slip of tiny manual print out There was NOTHING on that slip of paper except for how much we owe the restaurant No name of the restaurant no server no time no date most importantly the item we ordered was NOT on there listed beside the price I was not so pissed off until I realized that they overcharged me for my spring roll vermicelli Whoever printed our bills out attempted to write on the check in VIETNAMESE the name of the dish we ordered Seriously why did you write it in Vietnamese this is America I was so furious at this point that I did not bother to ask them about the overcharge and just tipped the waiter less with the difference they overcharged me Plus to be honest she really did not deserve a good tip nnMy advice for this place Only come here for drinks They have HUUGE jack fruit or avocado smoothie for They give it to you in a to go plastic cup that is the size of a regular smooth king cup If you know anything about Smoothie King their drink portions are huugennDont come here expecting superb service you will not get it I cannot speak on the hot pot but if you order anything noodle on this menu it will be a disappointment