text: When a product has a satisfaction guarantee listed and your daughter paid for oz g you should not feel guilty when the product is damaged and you return it for an even exchange I recd Pure Abundance powder as a gift at Christmas it was a solid lump of goo when it should be powder I was told by the employee it could still be used Really No this product you sprinkle on your hair not try to spread a blob of goo They reluctantly exchanged it but the one gal looked at me as though I had purposely damaged the product or was pulling a fast one I gave them two stars ONLY because they did exchange the product I guess that is what the satisfaction guarantee means but usually without the attitude nnI will not purchase anything from this Paradise Valley mall Aveda site the Aveda shop in Tempe is much nicer Mood Swings I recommend you go there for your Aveda needs nnNot happy in ScottsdalenCindy