text: LETTER TO OWNERI was towed tonight Sunday by your company and i have a MAJOR complaint when i got here and was told by a rather unfriendly large fellow that I will have to wait on the truck to here back w my truck This is very late at night already I waited half hour When hethe driver finally got here we could not find my registration in the truck But they would not let me go look for it So I PAID to have the DMV email me a copy AND thankfully I happen to have paperwork w my VIN on and my license num because hethe large man rudely refused to to give me that info either so that I could fill in the form on the internet ON MY PHONE THAT WAS DYING to get the damn registration sent to HIMThis could shave been emailed to him and he could have PRINTED IT OUT NO PROBLEM but I was told by the large unfriendly man after asking SEVERAL times for an email address that SO THAT I COULD EMAIL IT TO HIM AND HE COULD PRINT A COPY there are no printers here Really IN an office This is very hard to believe considering that this is an office He said fax only So I had to download a fn fax app on my DYING phone and fax this paper to him He has even said to me t one pony Well I do not care what you do but I Am not doing anything Fine done He got it It is past am by now the driver is sitting here waiting for me to finish this transaction and the office guy is doing god knows what in the back gets a call AND LET US THE DRIVER GO TAKES MY MONEY and says you got to wait here till the driver gets back no one can get your cAr ARE YOU KIDDING ME WOULD PROPER CUSTOMER SERVICE FROM SOMEONE MORE THAN A SLOPPY GUY WITH A SHITTY ATTITUDE BE TOO MUCH TO ASK I GET THAT THE SHARKS IN THE TOW BUSINESS NEED TO DART OFF AS SOON AS POSSIBLE TO COLLECT THE NEXT UNSUSPECTING VICTIMS CAR but could he not have let me get mine before sending the guy off Now I Am Waiting LONGER with no reason I ask how long he says a minute I say an actual minute or like MINUTES He was very unconcerned w my question Very friendly indeed Is being helpful and assisting customers ABOVE HIS PAY SCALE Was I CUTTING INTO NAP TIME He could have let the driver get my truck to me before he took off I will be writing complaints on YELP since I see that you have none yet along with several others that i have collected via my Facebook with the SIMILAR COMPLAINTS the BBB and the Nevada Transportation Authority they will all be getting a copy of this letter as well as ANY OTHER social media that I can AND to add to this the ATM that you have here only pays out in s but you charge in non even numbers SO HOW MUCH MONEY DO YOU ALL MAKE WHEN NO ONE HAS FN CHANGE THAT IS STEALING THE PEOPLE BEFORE ME HAD THE SAME SAID TO THEM we do not GOT no change WHO POCKETS THE WHO KNOWS HOW MANY OVERAGES YOU COLLECT EACH NIGHT This is utter bullshit And ESPECIALLY for a lady ALONE LATE AT NIGHT IN THE MIDDLE OF THIS DISGUSTING AREA OF TOWN Shame on you and the worthless help that you have running this place