text: This is near our house so we like to pop in The outdoor seating is great in summer and the tropical menu is fun on a cold winter daynnFood is okay Nothing I particularly crave between visits but it is nicer than most waterfront joints where you can park a boat nnI do enjoy the house salad Strangely it comes with a little side cup of chocolate chip cookie dough I do not know why they include this especially since cookie dough contains raw egg I am surprised there is not some code they are violating but I happen to love chocolate chip cookie dough and I cannot wait to eat it with my saladnnI tried something different tonight curry chickpea and lentil stew It was pretty good I cannot stand cilantro and was able to order the entree without itnnMy husband had a massive cheeseburger which he loved I can attest the fries were great as well They leave some skin on and use a lot of salt YumnnNow for the reasons this is a two star review instead of highernnThe outdoor seating process is a complete cluster If you enter the front door at the hostess stand and ask for an outside table they tell you to go outside to be seated OK no problem We will go outsidennOutside we were told all tables were full and to go INSIDE to get a pager from the hostess We saw open tables near the outdoor bar and asked if we could eat at those tables The waitress said those were first come first serve and we could eat dinner there She was very friendly about it Yes they will give you menus there and take care of you but you just have to order from the bartender because there is no table servicennWe were good with that and grabbed a table I went to the bar for menus and I was told we could only order appetizers in the bar section I explained the waitress had just told us we could order off the full menu Bartenders response Oh was that the one in the orange shirt Me No it was someone in a blue shirt I am not sure why that mattered but should not have been the response nnBartender says we have to go inside for a pager to get a table By this time more customers are ahead of us in line On a Saturday night every place we would visit with patio seating would be busy so we decided to get a pager and waitnnI get a pager from the inside hostess stand I will skip writing about the conversation between the hostess and the waitresses since this review is getting long However I will note the person who had just told me we could order off the full menu at the outdoor bar was there and I told her we had just learned we had to get a regular table to order from the full menu Her reply Oh sorry I forgotnnWe then go back to the outside bar to wait for the pager to buzznnSurprisingly it only took about minutes for a table to become available I go back to the outdoor hostess stand walking by one of the three open tables we will be seated at and the waitress tells me I have to take my pager back inside before she will seat me I just about lost my mind at this point I keep my head cool and level despite my frustration I walk BACK into and through the restaurant to drop off the pager The hostess says thanks and tells me to go back outside and find a waitress to seat us nnRestaurant Manager if you read this review please fix this process All the burden of finding a table is on your customers Hire a real hostess for outside and either give her a stack of pagers or have her commit to memory who is on the wait list I cannot believe how disorganized this was The NautiGal owners have owned restaurants in Madison for decades This is rookie performance