text: Sadly Palazzo is starting to look and smell a little old and stale in the guest suites area Came to Venetian years ago and all was shiny bright fresh and new Understandably perhaps the luster is starting to fade a little Still OK but nothing special any morennCall down to request a firm pillow Hour later no pillow call back down and no record of my call Eventually get a pillow same crap as in the room alreadynnBuy the resort upgrade for a day as it includes wireless then they charge you for both When you finally talk with a real person An office person with an attitude just an error Right just do that a couple of hundred times a day rip offnnCorkscrew in room broken iron from the ark and filthy panel over aircraft vent has to be held up by leaning a cushion against itnnPalazzo again No way