text: Disappointed to say the service failed to impress As the saying goes looks can be deceiving It is truly a gorgeous and ginormous hotel impeccable at that but their service level could definitely be improvednnWe checked in on a Friday night and that went by fairly smoothly Fair warning though it is a little bit of a walk from the checkin lobby to the elevators if you do not travel light otherwise it is a short walk across the casino nnAs soon as we entered our room we noticed there were no bath towels no toothbrushes and only two hand towels even though we had booked the room for people I guess they did not have time to restock the room or our room was overlooked Either way we decided to give the lobby a call and we requested extra towels blankets toothbrushes and slippers which they promised would be delivered within minutes nn minutes laterstill waitingnn minutes laterstill waitingnn minutes laterstill waitingnnWe finally gave up and decided to call the lobby again After confirming our room we were told that the ticket order had already been closed because all of the requested items were delivered Honestly I have no idea how that happened seeing how we were just hanging out in our room the entire time and nobody knocked on our door or came in to deliver the so called amenities So they promised they would reopen the order and have it delivered on a rush meaning minutes For the record our items finally came minutes later bringing it to a total waiting time just shade under hours Ridiculous nnBut besides that whole ordeal it is a really nice and posh hotel The rooms are spacious comfy and their curtains block out any sunlight for when you just need to crash when you get back into your room at AM and sleep after a night outnnIts also connected to the Venetian and that is a whole other adventure in of itself If not for the minor hiccup with room service it is one of the nicer and newer hotels on the strip