text: We stayed here weeks ago and had a great time My husband had a quick business trip so we went back here Completely different experience It started off bad in Valet We were in line for the valet We had already gotten out of our car and was getting our stuff out We were next in line The next thing we know is one of the valet guys moved the cone for the other lane to open it He told us to move our car over there There was no way this was going to happen because we were already blocked in with other cars behind us and now people were pulling over to that lane also We told him it was obvious we could not move and could he please take our car from where it was because we were next in line He said no and if we did not move to that lane then we could just wait until he had time to come back to that lane He had all of the attitude to go along with that statement My husband and I just looked at each other because we could not believe he spoke to people like that We waited but just to get out of line and find the parking garage We usually self park any way but my husband had hurt his back so valet would have been convenient We went in to check in After the check in process was completed we asked to speak with management about the valet incident She called for management and said they would be there soon We waited for over a half an hour and no one ever came We finally left to go to our room When we got off the elevator and started to our room we noticed it looked like the halls had not been vacuumed in a week Once we got to our room it was clean This tower of the hotel needs a serious remodel and update We value customer service and when we have a bad customer service experience we chose never to go back There are too many choices in Vegas to ever be treated like we were