text: I can totally see why this place has so many HORRIBLE reviews They truly have the worst customer service I have run into in a LONG time I signed up for a membership wKay BEWARE OF THEIR CONTRACTthey quickly get you to sign here here and initial here stating you will get your free month when in REALITY they are selling it to you as a year contract which you THINK starts on the day you signbut in reality it is a MONTH contract and you have to PAY to cancel even if it is AFTER months AND you cancel for one of their valid reasons ie moving I cannot stand being deceived by sales peopleKays way of describing the terms was completely deceptive but what was even WORSE was the reaction from the manager YORK when I spoke to him to see if the contract Kay sold me would actually be honored ie years no cancellation fee if I moved away This guy was SHOCKINGLY unprofessional and discourteous and sounded like he could not even spell the word not a polished managerialsounding person at all He even hung up the phone on me before I could even finish explaining my grievance Again now that I have seen so many other reviews regarding their EGREGIOUS customer service I am not surprised Had I come here before I would not have wasted my time signing up and I did in fact cancel Just knowing going to support businesses anymore who do not know how to properly treat customers The end