text: I recieved a Massage Envy gift card last Christmas and I finally had time to cash it in and get my hot stone massage on my birthday nThanks to my sweet hubby he gifted it to me nnYeah a girl be busynnOkay so the staff at the reception desk were cheerful and up beat The massage therapist was professional but she seems stand offish Also she did nothing to personalize my massage nnThe ambiance of Massage Envy is not very tranquil it is more of a gymmembership environment So I was not immediately relaxed and felt a little crammed into the front desk area nThey massage thearpy used an unscented massage oil maybe some people like that but I think that aromatherapy is extra and only if you request it So that is a strike against them nnI had specifially requested to have mostly neck and shoulder work and also to have my hands massaged And I feel as if that my requestes were not fufillednnYes the massage was good but unfortunately not good enough to turn me into a repeat customer nnHey massages are expensive so I want the best but Massage Envy just did not deliever