text: Pretty disappointed with the hotel We checked in on a Monday I guess we were in the main section of the hotel on the th floor facing the pool We headed out pretty much immediately Came back to the hotel around and our room was extremely hot We thought we just had the air on the wrong setting so we fixed it and headed out again Got back at am and our hotel room was around degrees so we called maintenance They responded right away checked out our unit and said the air was working properly At am all four of us woke up miserable We went to the front desk to change rooms but were told every room was full Our only option was to switch to an upgraded room the next day in the HRH tower but we would have to pay for the upgrade They refunded the day fee and we switched rooms the next day at The new room was improved but I still find it unacceptable that we had to pay a day upgrade when their room was the one with the issues If they did not have an equal room with a working air conditioner we should have been upgraded free of charge While we were able to salvage the trip I will never stay here again