text: Awful customer service and the routine service takes too long and is too expensive The sales team does not offer any assistance rather I had to routinely seek them out for questions that I had about their vehicles Once I had an appointment and they were clueless about why I was there and were not prepared This dealership is awful Use the BMW on Independence Blvd It is worth the drive to feel valued considering your are spending several thousands of dollars on a luxury vehicle Also the responsiveness around their service issues is extremely poor from management I am buying an M but will not purchase from this location or a Hendricks dealership