text: I do not really give a damn which agency I rent a car from I generally base it on who has the best price for the vehicle that I plan to borrow For our most recent trip to CharlotteColumbia Dollar had the best rate However just holding out for the best rate sometimes has its drawbacks and at the beginning of this trip we thought that one of those drawbacks was going to kick us in the face nnAfter a loooonnnngggg trip from HonoluluChicagoCharlotte we picked up our luggage and car seats and headed to meet the Dollar shuttle from the terminal Uneventful so far until we arrived at the depot and there was not a car in sight This cannot be good I thought I entered the ticket area that had people ahead of me on line Not too bad right Not until an announcement was made that there were NO zilch nada cars available What Really I calmly which is not like me at all asked how long would the wait be Renita the agent at the counter calmly and politely responded oh about min Not too bad I needed to stretch my legs anyway However a fellow customer in line was not so nice about everything mumbling not so quietly how horrible it was that she had to wait even though she had a reservation and that maybe she should go somewhere else Renita calmly yet firmly apparently this customer had been a pain in the ass for quite some time responded Miss you are welcome to go somewhere else but NO ONE has any cars Because of the winter storm the previous week everyone rented vehicles oneway Ok point made and the other customers demeanor changed instantlynnLess than minutes later we were upgraded from a full size car to a full size SUV score and Renita hung around after her shift ended to make sure that we were happy Sometimes good customer service comes in many shapes and sizes this one was a strong woman making a solid point for the better good HERE HERE Some people can be your best friend or your worst enemy Your choicennOh the SUV was awesome