text: I am an American home shield customer I requested service for central heating not working the issue was my thermostat the guy replaced it with a cheaper version of what I had so I called ahs to report the issue the guy came out again told me that h re called the company and the secretary stated that I could have the broken thermostat and he would leave me with no heat if I was not happy with the thermostat nHe then proceeded to tell me that he has a family to go to and that he cannot wait for me to call the company and I would have to pay him regardless if servicenI am really upset that the warranty company would contract a company with such poor work ethic I am proceedings to call BBBnI would not give this company any stars