text: POOR poor service I came across this company by someone Keith Kravitz who writes reviews and he said this is the BEST company to have your grand canyon bus tour with He stated Excellent Customer Service what a joke I have not tried and will never pay this company for my tour They have a phone on the site to call I called a few times and no answering machine but a recording saying this voicemail box is full and cannot hold too many messages Ok so I decided to email them because I wanted to clarify some things that contradicted Keth Kravitzs reviews he stated this company is all inclusive with lunch and etcBut when I looked on the website it does say All inclusive but lunch is not provided Then of course the first thing came into mind was to call them and clarify I got fed up with their voicemailing system so I emailed them This is the response I received nnnAlicenWe are swamped with tour bookings for tomorrow All your answers can be found on our website We do not employ a large staff to answer the same questions over and over which the answers can be found on the website If you would like us to answer the phone more we will have to hire more people and raise our pricesnnnPerhaps our company is just not the right fit for you You sound like you need more customer service We cater to the independant internet savvy traveller who has no problem using our websitenGood lucknnnThis is some kind of EXCELLENT Service