text: For a Star hotel they lacks standard amenities and poor servicennCustomer Service NightmarennKey cards did not work and it took them at least mins after we contacted security to come up and open the door No new keycards were given to us after it was promised In fact we had to go back the next day lineup in the ridiculous key mail lineup just to get new keycards nnWe asked for an another set of amenities and an extra blanket they knew there was one more person staying with us Called when we checkedin PM PM AM they did not show up till AM So my friend had to sleep without a blanket which turned out to be a fleece thrownnFor our inconvenience they gave us reimbursement which was not reflected on the final invoice or taken off my visa When I further pursed this matter they said we have no recollection and the discount was not noted in our system WTHnnDid not honour the discount they promisednWe later got fed up and moved in the Venetian although a sister hotel this was much better than the Palazzo it was bigger and the service was superb nnPools The venetian pool was bigger but no music Tao Beach this was lame It was like lawn chairs facing this dinky swimming pool with techno music in the background They did however have their own bar For a lounging atmosphere go to the WYNN pool they have people coming over to mist you Ahhhgot to love the mist Also it is more of a loungey feel with lounge house music playing in the backgroundnnAtmosphere DecornWe went during memorial day weekend so it was packed with party goers It is an older hotel so if you want something modern go I can confidently recommend the WYNN if you like the hot people and high rollers kind of feel Aria is not bad but for a star hotel it lacks the standard amenities ie slippers news paper etc