text: I am so disappointed in Kesslers customer service I go here for any jewelry needs and have found this to be a place I could count on in the past I am getting married next week in Greece and noticed a few diamonds in my engagement ring were loose I called and they said the onsite jeweler would be able to tighten the diamonds When I took my ring in they said they would not do it for me because I could come back if a different diamond fell out one day and they would have to replace it for me but it would not have anything to do with the diamonds they were currently fixing This made no sense to me So basically this man would not fix my ring because one day another diamond could hypothetically fall out I told the man who was helping me that his excuse sounded like nonsense and seemed rather political So instead they sent me out the door with my wedding coming up immediately and the threat of my diamonds falling out looming over my head as if I need anything else to think about during this hugely important time in my life I am Richard Kessler and I want to be your jewelerexcept for when you really need my help In that case I am not interested End of rant