text: Beyond upset with my stay here I only decided to stay here because my cousin wanted to stay here and we were all doing a big trip and just wanted to not be a hassle to walk to a different hotel every day Booked this room on Black Friday of The deal was good I kept calling then since then till about June to make sure everything is okay and make some changes since I decided to stay longer YES I WAS IN VEGAS FOR DAYS NEVER AGAIN lol Anyways so I get a email from total rewards about weeks before my stay for a room up grade So instead of being in my go room with two beds and strip view I upgraded to a bed in a mini suite The total was for nights Not badright So we get there and check in My party of was there when I was checking in and I ask the Filipino lady with short hair who was working June between pmpm and she said twice to me so of course in there diving the total so I can get the amount from the other people And the something incidental charges And we would get reimbursed if nothing was wrong in thee room I was upset she never mentioned if the hotel gave me a credit for staying there towards maybe restaurants or anything in Vegas Which I did apparently look through my emails Partly might fault I should have read my emails before going HOWEVER my boyfriend works at a hotel and they tell all their guest about all the freebies I am not trying to be cheap but it would have been nice to be informed that So we get request a roll out bed She actually was nice to tell us that we would get it at no charge and we should have it soon in the room We actually went out and got drinks and we got to our room by like pm and my boyfriend went out and he got back before I did which was am and STILL NO EXTRA BED He actually had to call and remind them So we get to the room and I look around the bathroom is pretty dark They need a light in the shower or something I look online what the room would look like it said we would have a tv in the bathroomNOPE No fridge no microwave and no strip view oh and a dinosaur tv My cousin had a go room with a nicer tv I was shocked I paid more and I get a shitty room The housekeeping was not good The nights I think they only cleaned it maxed Not only that my boyfriend was for the idea to tip the house keepers They have a job why should we tip them especially if they do not do there job right We actually ran out of toilet paper one night and had to tissue paper We cleaned the trash can out and had to use that to put beers in with ice as a nice chest The next day we get to the elevator and the button in the st on the right side facing the window was broken like stuck inside I mean you can still use it but that was just not acceptable So the second night I leave my wristlet in the cab yes that is my fault but I walked to lost and found and they basically told me it takes hrs to look at the tapes so they can say what cab company I was riding with So they just gave me a list and I called and left a message but no return So I decided to go back Friday morning and see if maybe they found it employees were in the hallway as I was waiting for someone at lost and found to help me I knocked twice and no one opened the door I pick up the phone and it is ringing and finally an answer I was so upset that I lost my wallet with ALL MY MONEY AND CREDIT CARDS AND DEVIT CARD Yes being in Vegas with no form of money is TERRIBLE So I really wished they could have helped me but the guy that answered said no one returned nothing and I told him I am here till Tuesday the can you look at the video from June And the guy said umm yeah I do not think no one is going to want to do that right now because we have other things to do than look at the videos EXCUSE ME I AM IN VEGAS AND I AM WITHOUT MONEY I am paying for my room just like everyone why cannot you help me And I am actually telling you you have like days Do you really have to be a jerk and say that I leave because I am beyond mad in his response I give at this point and do not even bother with it because I had all my stuff expedited So we finally check out and everything was decent However today day later today I forward my boyfriend the hotel stay and it is WHERE THE HELL DID THESE CHARGES COMES FROM THE LADY SAID IT WAS Looking at the charges I was never aware of a resort fee And not only that it looks like the deposit I paid was not applied And then that stupid charge AND WE DID NOT GET THE INCIDENTAL DEPOSIT BACK We did not break steal or damage anythingI am so upset with this hotel currently waiting on a call from josh the manager and she what they can do because I am furious NEVER STAYING HERE AGAIN