text: you could NOT even get on the busnnAt the noon of Aug th my gf and I made an order online for an Aug th trip to Grand Canyon through their website httpwwwgrandcanyontourcompanycom Our time is limited So after we placed the order we went for shows and casinos When we came back to the hotel at about PM that night we checked our email We did not receive confirmation email We are not sure whether they arranged a trip for us or not Office is closed at that time so we actually could not do anything else We indeed wanted to go on the trip However we did not want to get up at AM and for nothing After serious consideration we wrote an email to them to cancel the trip nnWe received an email from them on the second day when we are supposed to be at Grand Canyon The email said that our cancellelation could not get any refund since the time of our cancellation is in hours before the tripnnThats really ridiculous I complained in two aspects to their manager Joenn The time we placed our order is just one day before the trip How could we cancel the trip in more than hours before the trip The cancellation term is not applicable to us In our case we did not even have a chance to cancel the order That is unfairnn Have the company really made any arrangement for us I doubt that The manager insisted that they had but why did not we receive any call from the bus drivertour guide the next morning to make sure I provided my mobile number in their reservation form as required when I made the order And now I will never know whether their bus showed up at our hotel or not nnWe complained this to their manager and she said that she would check with the bus drivertour guide and she would call back next day between AMAM However disappointed again I did not get any call from them So I made a call to her again Oh God THEY ARE REALLY BUSYnnAll that the manager said is some meanless sorry But they are not going to refund us She promised a free trip to Grand Canyon next year when we get back to Las Vegas That sounds like a beautiful lie Do you guys believe international students will travel to las vegas for the second time in one yearnnAs a service company they never think from our aspect they just insist their hours term and they do not care whether you make the order in hours before the trip They just want the money and they do not care whether their tourists get on the busnn people Grand Canyon Tour BIG VALUE NOOOO you could not even get on the bus