text: Beware they do not know there own policies and will make up anythingnnI bought some dress shoes online because I had a wonderful experience with the store in San Diego CA The shoes were too narrow and I had read the return policy before purchasing the shoes I went the the store in Chandler where the store clerks seemed disinterested I tried on several other pairs of shoes but nothing fit right When I tried to make the return I mentioned that the shoes had been on sale The sale price showed on the screen She then said I could only exchange or get a gift card but she could not show me any policy to support her claim The caption below is copied from the official website The policy she tried to use is made up I also called the company to check My item was not on clearance or specialorder Do not trust the clerks at the Chandler storennReturns Made EasynAmericas favorite place to shop for Authentic Comfort footwear offers easy returns for however you like to shop In our stores with our catalog or on our websitennWe guarantee your satisfaction If you are not happy with your purchase for any reason we will be happy to accept a return or exchange Choose whichever method of return is most convenient for you by mail to TheWalkingCompanycom or to any one of our stores nationwide Click here for Nationwide Store LocatornnYou can return unworn shoes for up to days from the date received Shoes must be in the condition you received them and in the original box Returns must be accompanied by your original sales receiptnnCredit Card purchases will be credited to the original purchase credit card accountnnCash and Check purchases over a check will be issued and mailed from our corporate office within business days of returned itemnnPurchases paid by check below may not be returned for cash until days after purchasennFor unworn merchandise returned without receipt we will offer an exchange or store credit at the lowest selling price within the last daysnnWe cannot accept returns of final clearance or specialorder items