text: Had dinner here with a colleague last night It is very close to my office and we seem to find our way in at least or times a month for lunch or dinner nnHad my first disappointing meal here in over years of coming in What I had is not really important other than to say it was way over cooked Burnt in fact And so tough i could hardly chew itnnSo why the stars Because of the way they handled the situation The waitress checked in after I had given my best and ate about half of the meal I told her about the situation and after apologies brought the manager over immediately He offered to replace the meal without even making me repeat my complaint As I had already eaten appetizers soup both of which were great and half the entree I said no that would not be required and thanked him for the offer At this point I was satisfied with the attention because as I said this was my first disappointment and everyone has a bad day now and then He then stated he would remove the entree from our bill without me saying another word He graciously apologized thanked us for our business and said he hoped we would come in againnnNow that is great service