text: Recently I had a wedding to attend in another state We usually leave our pups with a housepet sitter or my brother but no one was available that weekend So we looked around and found this place which seemed great with all the great reviews and after speaking with one of the staff over the phone I even went to check out the place a few days before just to make sure since my oldest dog tends to get nervous which spirals into her refusing to eat days at a time This also happened to be our st time boarding our youngest pup We got her from the shelter about months prior and she was on a strict diet via vets orders nnThe day arrived and we arrived with food bed snacks I arrived early and stayed with them for about minutes to see how they were acclimating They seemed fine and said that they would be able to play with other dogs since they were friendly nnNow this is where the troubles began The lady I was on the phone with was great and very understanding on the restriction of both dogs diets which again I have been working with my vet for months The owner showed up and even after measuring out myself the amount of food for each dog and leaving extra The owner implied that I did not bring enough So I said fine and brought more days worth more for them both They were due to stay for days I called everyday to check on them They said they were doing fine and eating during feeding times which was greatnnMy brother returned early from his trip he picked them up for me on the rd day since I was still out of town My dogs LOVE him and even have their own bed at his house So everyone was happy When I got back to go get their belongings from the SpaHotel They told me that they were kept secluded from all the other dogs and would not give me a reason why They used up all the food days worth feedings a day in days and heavily implied that I was starving my dogs They also did not refund me the correct amount back for the extra days I had payed for I am still angry from this entire incident I will never go back again I was insulted I do not feel like my dogs were well taken care of I am not even sure they got their play time in that I payed extra for And by all means if they did not believe me about their diets they could have called my vet I gave them the number I will never return If I ever need another doggie hotel it will be somewhere else