text: We just had a horrific experience with BR We were previously satisfied clients from so were not worried in the least They RUINED my wedding ring We went to have some additional diamonds put on it for our anniversary Not only did they NOT follow ANY of our instructions they put the addition on CROOKED It took them a month after telling us weeks max then they had two separate rings made which we told them we DID NOT want in the first place She said give us minutes we came back and they had soddered the new piece on crooked in COMPLETE asymmetry to what we had We got rush treatment and were out the door before we knew what hit us Not only that it was degrees in there seriously and when we complained about the heat we were told they were not in charge of the temperature control the landlord is Whaaat What kind of high end diamond store does not control it is own temperature We now have the ring in to another jeweler to get this dollar screwup fixed for another thousand dollars I still feel absolutely sick to my stomach over this entire mess NEVER ever again Jo did not listen to a word we said as far as what we wantedit was like she had an idea of what SHE wanted and that is how it went through