text: Horrendous customer service A friend of mine was hit by a car in the valet in front of a bunch of people and the security took the insurance info of the driver and said they would give it to her the next morning as she was being attended to by paramedics and had to go to the hospital Not only did they LIE and not give her the information as promised they said she had to get a subpoena for the info They were beyond awful she got hit by a car She in no way wanted any of the Palms info just the insurance info as promised from the driver and they WOULD NOT GIVE IT TO HER Their word is nothing They are a bunch of bullies with horrible customer service I have never heard such an awful story of terrible treatment Everyone I know will NEVER spend another penny at the Palms We had all been staying there for YEARS I cannot BELIEVE the disgusting business ethics I heard with my own ears the condescending way she was spoken to by the risk management department They may not care and think a group of people not spending money there anymore may not matter much but I guarantee if they treat enough people the way this panned out they are going to end up with lawsuits galore AWFUL AWFUL AWFUL