text: We pulled in on Saturday morning and valet was a mess We got in line and did not move for minutes got cut off a few times and ultimately decided to go into the parking structure instead The first few floors were crazy but the th floor was nice and empty so parking ultimately was not too badnnTime for checkin We received an email earlier in the morning that said we could do early checkin for an additional fee but declined and took our chances and tried checking in at instead of We got in line waited for about minutes and were told that our suite was not ready quite yet No biggie since we were a bit early there were a ton of people and it was a holiday weekend We were told to check back in minutesnnWent back at around and were told that the room was still not ready and to give them about another hour Okay so maybe were were a little ambitious so we decided to go back at which was the standard checkin time nnWe decided to have some drinks at the bar near checkin and do some exploring while we waited The bar was nice drinks were good and enjoyed looking at the memorabilia displayed throughout the hotelnn rolls in and we try again for the third time Wait in line again and are told that the room is still not ready and to come back between and My friends and I are now getting impatient and wish the front desk would have just told us a realistic return time instead of having to go back so many timesand check in was supposed to be at Ok FINE we are all thinking let us go to the pool nnWe finally decide to check our things in and go to the pool So nice there are a few different pools to choose from beach pool that has sand in it DJ and tables for beer pong We grabbed a bucket of shock tops and my boyfriend paid for a bottle of water ridiculous It is now and we all just want to go to the room and get settled in We find our other friend at a cool bar inside the hotel with a sweet chandelier made of chains and the bar tender there made us some drinks while we decided what to do next He was so nice and we regretted not getting his namennFinally at of my friends decide to go back and try checking us in for the th time where they are told AGAIN that the room is still not ready This time the concierge was being really rude to them and to another party who was going through the same problem I understand that it was a crazy weekend and he had probably been hounded on by other customers but we were being nice and understanding i mean come on after waiting for almost hours and to be disrespected by an employee representing Hard Rock was now the icing on the cake the deciding factor that we would probably never be back We then asked to speak to the manager and the rude concierge said something like so you want me to pull him away from another customer just so he can talk to you Shocked and feeling like this must be some kind of joke we said yes One of the managers finally came to talk to us and was able to help us out We told him the situation and said that while we understood it was a busy weekend we felt like we were being understanding and that the concierge really just sent us over the edge He apologized and thanked us for our patience since some other customers were yelling and cussing in the lobby out of frustration and agreed to get us into the Body English nightclub with free drinks and a comp to our room Finally we get to go to our suitennSunday comes along and it is a disaster to get into the pool area We go to the nd floor to get in and the security guards say you either have to go back to your room or downstairs rudely and without explanation We get sent around to different areas and each time the security guards would tell us something different We just wanted to go swimming in the regular pool Our friends got in but could not take their bags because it was too big did not see a sign and were not told about bag regulations AND we saw other girls get in with their own alcohol There was a HUGE line to get to the pools and heard there was some sort of stampede of people at one point because of a fight or something Someone in the elevator told us that some girls had waited hours to get in and got kicked out shortly after After about an hour or two of being given the run around we finally get in The pool was nice but we are all just so over it and regretting not having stayed at our regular hotelnnOverall staying at Hard Rock was a mistake I know it was a holiday weekend but things were so unorganized and chaotic it was incredible The staff just seemed unprepared and rude and our party felt ripped off for having paid almost a grand for our suite which may not be a lot but it is to us It was nice of the manager to get us into the club with free drinks but we were never given that comp to our room We will not be back