text: Did not get beyond drinks at Grassroots which is unfortunate First they had two booths available but refused to let us sit there because they do not let reserve booths well except if you happen to be a bigger party We waited at the bar and when a booth was available but the hostess did not offer to help carry very full drinks And told us to clear the bar tab which we actually did not have to I mentioned to her that it is good customer service to help carry drinks and them she went to the other hostess and was laughing about my comments I requested to talk to the manager whom happened to be the owner and whom came with an attitude He said he had not trained his staff to do that and he saw his restaurant as a neighborhood restaurant Not sure what that had to do with good customer service and it didt help when he impatiently tapped his hand while talking to us First do not be be defensive about feedback Second listen with the intent of caring about the customer Lastly aspire to be something great rather than average for your customer nnWe instead went to Pig Pickle and had fabulous food AND customer service We will not ever go to Grassroots and I recommend you do not either