text: Please make stars an option Yelp Avoid BOB and STEVE at the Thomasth St location at all costs Got suckered into a Serta Perfect Sleeper here and within a MONTH the nearly bed was sagging We did not want to deal with it and are moving and called Bedmart about the warranty weeks ago They looked up our file and said that an inspector would be in touch to set up an appointment to inspect the bed I waited a week and called back but they said not to worry I called a week later and they said they would look into it Called again and they said they would look into it again but go no return call Finally I called again today for the th time and STEVE told me there was no way it would happen until next year after we move nnThats annoying and bad service sure but the reason I am writing this is that they were patronizing rude and just plain insulting When I said I was dissatisfied at having to wait a month after we move just for the initial appointment STEVE spoke to me like he was doing me a favor to look into why we had not been contacted In fact he actually said this He was vague about the whole thing and when I asked a question about it he actually said he could fax my request to the factory today or THROW IT IN THE TRASH nnBTW the manager Bob said the factory is actually closed so faxing it was not a favor at all Either way are they really doing me a favor to follow up on the bad service for the crappy product they sell No nnI called back and asked to speak to the store manager who answered the phone and identified himself as BOB Without even giving me a chance to say hello he gruffly said he had heard the whole conversation and was not going to allow abuse I explained that I was the abused one and that unless I had been on speaker phone he had only heard one side of the conversation He did not like facts and was even more rude after I pointed this out Needless to say he clearly did not care about customer service talked over me and cut me off and spoke to me like he was Donald Trump and I was his peon contestant He proceeded to tell me that there would be no inspection anytime soon since the Serta factory was closed until the New Year nnBut he offered a hollow favorif I wanted he would call me Monday Xmas Eve Umm hello but you just told me the factory who sets up the inspection appointments is closed for daysso what new information would you have in days BOB did not want to be bothered with facts and just wanted to shove it to me whether it made sense or not so he kept repeating and belaboring this nnWhen does the factory open I asked But BOB who either made up the whole thing about the closure or knew only half the facts or just wanted to keep shoving it to me would not tell me When do you want me to call you back since you want everything on your schedule he asked How about right when the factory reopens How about we just have them call you to set up the appointment he said Um but I already did that weeks ago and they did not set it up I pointed out That is why I called times Whenever the factory opens the next day would be fine I said Then BOB decided even though I told him this would not work he would not follow up on why they had not called and just start over In other words throw the followup request in the trash No I said I do not want that That is what I am doing and then hung up on mennWe went to BedMart looking for a latex mattress that was firm But Bed Mart on thThomas convinced us that this spring bed would be great and would not sag They lied Then we call about the warranty because the bed is crap and they know it we do not hear from them repeatedly Someone else at the thThomas location was supposed to follow up with me two days ago but never did on my rd call Clearly they want to get a bed sold period If you have a problem which eventually you will they will tell you it is someone else fault not return calls patronizingly tell you that they are doing you a favor to follow up on your lack of service and basically treat you like you are crap because you have a problem with the bed To top it all off they will hang up on you and be rude Stay away from this location from BedMart generally and from Bob and Steve