text: The pics of this hotel online looked pretty enticing so my husband and I were excited to stay at Rumor for his birthday weekend That excitement disappeared VERY quicklynnWe arrived on Friday night around pm The valet staff were friendly and helpful however checking in was brutal I was quoted per night when I booked the room over a month ago via telephone My credit card was not charged at the time They informed me that my card would be charged the full amount upon arrival Okcool During checkin the lady at the front desk proceeds to tell me that the total amount that will be charged to my card will be Ummmmnot okay I anticipated being charged for my dog per night Not the casennShe broke it downn Instead of Rumor is charging me due to a busy weekend Ridiculousnn extra per night for my pet Totally fine nn extra per night for incidentals which Rumor failed to inform me about over the phone as well nn Taxesfeesblah blah blah nnWe had no choice but to pay We were ready to just unwind and have a few drinks We get our hotel keycard and head to our room w a bellhop carrying our luggage My husband inserts the key and opens the door The first thing I hear are girls screaming HEEEEYYY Excuse me What are you doing in our room lol My poor hubby shouts out I am sorry and shuts the door We stare at the bellhop confused He immediately says I apologize That has never happened before Riiiiigght I find that very hard to believe nnBack to where we started the front desk The lady had a bit of an attitude when we told her what happened I have no idea why she is the one who sent us to an already occupied room nnSuperficially this hotel is alluring Look a little deeper and you will find that the front desk customer service sucks and they do not know how to take care of their clients nnI gave this place stars due to the fact that they accept pets My dog got to play in their mini dog park just outside our room That was definitely a plus nnAnother quick tip Do not bring outside food drinks into your room OR if you do do not let the staff see you bring it in If they find outside food drinks in your room they will charge you No joke They only allow Rumors food and beverages into the rooms nnUnfortunately I am NEVER staying at this hotel again I should not have wandered away from the big hotels They know how to take better care of their customers nnPS We noticed that there is a pretty decent DJ playing music in the lobbyrestaurant area while we walked IN OUT of the hotel to party SOMEWHERE ELSE This is going to sound harsh but the people partying at the Rumor are GHETTO