text: This review is not completely scathing There are several good points I can write about this establishment Wait times can be relatively quick once your sent to inspection you can expect to be on the road shortly thereafter Employees can be seen chatting behind counters even as they serve customers nOne major problem they need to address is COMMUNICATION Today is my fifth visit with a friend whom is trying to acquire her license My friend fails the parallel parking every attempt It takes the fifth time to properly explain the yellow line My friend had no idea she needed tires to meet the yellow line I am the one who explained this Unbelievable Why cannot west dmv employees do their jobs It is simple really Explain exact clear instruction If employees shown the slightest concern for new drivers they would earn the respect of the community