text: Staff just seem burnt out nnThe customer service is really lacking They really have no concern in their customer loyalty or keeping customers coming back nnThe facility is sometimes clean and sometimes not The water last week looked disgusting it looked thick I cannot describe it any other way The play area toys are grimy more often than notnnBut I decided to write a review after this experiencennThey were using our instructor during our minute private lesson to train new staff He spent most of the time talking to this new staff about how to instruct When we said something to the staff after about minutes of this lesson was already wasted Then it took a few minutes to sort it out Now we would wasted minutes of a minute lesson This was the first lesson since we have been back where my son was back to being comfortable and attentive in the water and it was wasted on training their own staff He was off jumping around on the platform and playing He basically got a minute lesson because they usually play with water toys the last min as a reward for listening The playing is fine But I am not okay with spending on a minute lesson I would also have preferred that they informed me of the training in advance as I would have known there would be wasted time and then would have rescheduled my lessonsneaky sneaky bad customer servicennThe worst part When the staff started scrambling around after we informed them about the lack of attention during our private lessonwe asked that he stop training during our lessonthe person I am assuming is a manager or owner came out of the office and once she heard what was going on she hid in the back offices and did not say anything to us I mean a manager should have AT LEAST apologized on behalf of the business and the RIGHT thing to would have been to reschedule us for a new lesson Nope nothingnnOur instructor is good Adam which is why we return And we have now signed up for a bunch of lessons coming up so we will see that through We are looking for a new school after that