text: I am giving this place two stars and they all go to Frank More on that laternnSo I walk into this ATT store to see the newest phones they have as I am in need of upgrading my phone It is not overly busy but you would expect some to at least greet you within about two minutes of being in the store I mean I have walked into many ATT stores in my years and usually within a minute someone comes to ask if you need assistance This store NADA I walk around the store and while checking out phones I notice that other customers that have come in after me have been greeted and are being helped Me still nothing mins later one of my friends comes into the store to find me and I mention to her that I have yet to have anyone acknowledge me in this store but whatever I was looking for a specific phone so she goes up to one the sales men and ask where this brand of phones are located he shows us and proceeds to walk away before I could ask questions I am like really Man if I was a secret shopper this store would FAIL So we leftnnFast forward to about an hour later and I go back to this store seeing as I was still in the mall and my phone was acting up Again I walk in it is not busy at all and again no hello no nothing However I proceed to walk to the back and get a huge smile and hello from Frank who is one of the service techs Hence the two stars I am like wow thank you for that warm greeting It is a shame that I had to come all the way to the back of the freaking store to get a hello They then proceed to call the manager Mario as I had told them what had happened when I came into the store an hour earlier He apologized profusely for what had happened and assured me that it would not happen again hmm right I will give Mario credit as after all this he did take the time to answer all the questions I had regarding a few phones that I was interested in including the new IPhone but both stars still go to Frank for that wonderful smile greeting and help I received even though I had to go to the back of the store to get it