text: Crappy service I came in looking to learn about Hearts on Fire and it was quite some time before someone offered to help I asked to see the hearts and arrow phenomenon and was rudely corrected by the tall curly haired woman that arrows are a competitors brand That might be the other brands name for the phenomenon but it still exists and I wanted to see it She eventually showed me the hearts through a scope never flipped the stone so I could see the other sides arrows I told her I was looking to upgrade my diamond for my anniversary and was interested in seeing larger stones in comparison to my diamond She pulled out a stone that was already in a setting I told her that it was too similar to my existing stone and asked if I could see a larger stone I also asked if she would be able to clean my diamond so I could see the difference between my stone and theirs She refused to clean my ring and told me to come back when I was closer to buying a diamond Basically she was not interested in educating or helping me she was interested in making a sale You would think they would position themselves to showcase the features of their product but they appeared totally uninterested She did not even give me her card as I left I will not be returning