text: I have stayed at this hotel before and had such a great experience then boom today happened We arrived to check in at am on a prepaid reservation and was told there were NO more nonsmoking rooms and I could choose from the two smoking rooms they had and if not I could go find a room at another hotel I am still in shock After my experience I read the most recent reviews and I am so disappointed that the hotel I use to call my favorite hotel is doing so poorly nDONT WASTE YOUR MONEY HERE Worst front desk customer service in the world