text: The service at this establishment is absolutely horrible We were celebrating my daughters bday last night and decided to try BurGR We get there and stand in a very long line which was no big deal and sort of expected it While standing in line a hostess comes up to us and asks how many in our party we say She takes us out of line and places our party size and cell phone number in an iPad and tells us that we will receive a text message as soon as our table is ready which would probably be about an hour to an hour and minutes this was at pm Fine We proceed to the Extra Lounge and have a few drinks and listen to a very good live band Well and hour and minutes comes and goes so my brother decides to go and ask the hostess what is going on She tells us we will be getting the next booth and if we do not receive a text by pm to come back It is now pm and no text so my brother goes back to the hostess I notice he is gone for about minutes so we get up to go and see what the problem is I find him talking to a manager Benjamin is his name I hear my brother in a very neutral tone asking him if he could at least apologize and own up to the fact that we have been stood up Apparently the hostess never entered our reservation correctly in the iPad so it was as if we never had our info in the system and my brother was trying to rectify the situation and asked the manager to at least own up to the fact that someone on his staff made a mistake My brother explained to Benjamin the manager that he too is a Customer Service manager and when things like this happen you apologize and try to fix the situation Again my brother never raised his voice and I hear Benjamin telling my brother dude lower your voice do not yell at me Seriously a manager addresses his customers with the word dude My brother kept saying to him I am not yelling at you I am explaining how good customer service should work Again Benjamin tells my brother dude lower your voice and do not take that tone with me So I ask my brother what is going on and he proceeds to tell me that Benjamin is not quite getting the picture of what good customer service should entail and that at this point he is being an asshole Yes my brother used that word and maybe it was wrong but he said it to me and not directly to Benjamin and only out of frustration because it was my daughters bday and she really wanted to eat at BurGR At that point Benjamin says that he is not going to seat us because my brother called him a derogatory name Mind you all my brother wanted at that point was an apology that his staff messed up and for him to own it Benjamin refused and continued calling my brother dude and telling him that he was not going to seat us even though we waited over an hour and minutes I do not know about anyone else but in my book that is truly bad customer service At this point my husband is standing there livid and tells Benjamin that he is a fing dickhead and a poor manager And Benjamin stands there with a huge smile on his face and says to my husband have a great night you are not eating at BurGR which infuriated him even more I honestly had to pull my husband away because I knew if we stayed there more minute Benjamin would have found himself passed out on the floor with all his teeth missing Needless to say we will never go back to BurGR and every chance I get on every social network possible I am going to let everyone know how terrible the service is and what a moron Gordon Ramsay has as a manager for that restaurant I do not know why Benjamin got so offended over a comment that was not made directly to him because from what I know about Gordon Ramsay he goes around calling his staff members much worse The good news is we ended up at Stripburger and had the best service and best burgers ever Piss off BurGR