text: I am not a person who wastes time on putting business on blast online but after experiencing this type of customer service I had to Where the fuck do I even startn Got rearended by some ladyn Estimator said it will take days of repair in totaln Brought my car in for repairs Asked when I can pick up Answer I got was I do not even know I will call you by the lead estimatorn Got an email saying the car will be out of the shop by n No calls from shop so I called in early morning asking when if it will be ready by today Girl on phone said yes by pm Comes in at pm Sorry it will not be ready til tomorrow You tell me now after I have returned my rental car and at your shop with no transportation In reality your shop should be the one paying for my car rentals since you did not contact the insurance company to tell them you will be keeping my car in your shop for another days I am a person with a lot of patience btw I had to get car rentals for another day no problem with that figured the shop will contact the ladys insurance to update them that they are keeping my car in the shop for another days in total but they did not do shit In conclusion I had to pay for the days car rentals It did not feel right and so I spent the last months trying to get a reimbursement for the rentals going back and forth trying to get the required documents to the insurance for the refund Calls after calls and promises after promises all talk but no actions I will just think of the rentals as a donation for your shop and hope you improve your customer service Will not be coming here ever again nPS Shop is lame as fuck for posting Yelp reviews all over the place