text: HORRIBLE EXPERIENCE STAY AWAY I am going to start this review by saying that I hard to please and very opinionated When I love something I will say so but when its bad I will scream it I do not write reviews often but it must be really bad or really good for me to post I am very sincere about my experiences just an FYI THIS WAS WORSE THAN BAD n Checked in at Noon yesterday room was not ready They sold me an upgrade to the new HRH suite tower Said they would call when ready I called at pm because had not heard room still not ready an entire tower of rooms and not a single was available Finally at pm I went to hotel and got in room Went down and gambled dealers friendly only plus When got back to roomEVERYTHING went bad Ready There were HAIRS in the bathtub long black hairs I am a redhead btw couch was covered in black spots there was no batteries in the tv remote half the bathroom lights did not work phone kept beeping til unplugged it so could not call down to guest services and complain about everything and since was almost am did not want to go down and bitch as it was late and the kleenex box was dead empty The WORST thing oh my god I shudder thinking about it the next am after sleeping on the right side of the bed woke up and pulled back the comforterthere were BLACK pubic hairs and rocks in the bed under the comforter all over the bed I am a redhead they were NOT my hairs I WAS SOO SKEEVED OUT Each thing adds up but all of it means they did not clean room check the electronics nor care about customer service I went down and spoke with someone in VIP services and they did not CARE Other stuff happened as well was told that days food and drinks would be taken care of and a manager from hotel would be by our cabana at pool to talk to meNEITHER of these things happened I have pictures they will be sent to channel to investigate Also checked out hours early that is how bad it was All I can say isSTAY AWAY Visit the Palms or Bellagio or Cosmopolitan for a much better higher end experience