text: As a hotel it had much nicer rooms buffet and so affordable than our usual hotel It is beautiful clean and elegant However I do have to give it only three stars simply because the hospitality staff was just not very interested in servicing us it seemed It was our th wedding anniversary and we splurged a bit for our price range We mentioned it to the check in staff and they were so busy gossiping and talking about themselves to themselves it was like we were interrupting THEIR conversation and they were on auto pilot ignoring us completely Not a great first impression nnThen when we signed up for the Total Rewards program there was an error which totally happens we are all human and when I went the next morning to redeem my promotional because I had played there the guy behind the counter could absolutely offer no solutions He was more interested in who screwed up then how to fix it and in the end it left a very bad taste in my mouth nnI point blank asked him So there is no solution you can offer me here Too be honest I watch Hotel Impossible ALTO and I was mostly just curious on how he would respond because it is nice to give someone the opportunity to keep a customer but he had no interest at all at finding an option and basically just walked away from us saying no probably thinking we are not Big Fish and not worth the effort So after that we just went to other casinos surrounding the hotel Which too be honest were far superior and happy to see us lose our money there lol But at least we felt valued there enough to give it to them Oh and very FEW cocktail servers around the game machine So again why bothernnAll in all I loved the rooms the buffet get the Buffet of Buffet special if you go and loved the look of the casino area and I will stay there again but very likely will just stay and go next store to gamble again