text: Oh they are so so so bad I thought Comcast was the worst ever when I lived in Philly but this outfit puts them to shame in terms of customer service It is such a comedy of corporate incompetence it is hard to know where to beginnn The names they have for their various cable tv packages on their website are DIFFERENT from the names used by the people on customer support I had to spend half an hour with the person on the phone who in term was surfing their own website looking up the packages I was seeingnn I switched banks so there were two months where the autopayment I had set up with the old bank bounced because I had not yet set it up with new bank My mistake to be sure but as punishment they started making me pay with cash in a machine at the local Circle K for a full year And once I made two payments the same day because I was short the first time and two weeks later I learned Cox had no evidence of the second cash payment Why did not I save my receipt they asked me FUnn Their On Demand service is soooo slow to load and has a really archaic user interface There have also been over half a dozen times when I tried to order On Demand and the screen just went blank or tells me there was an error and try again later Oh well guess they do not want my moneynn Their DVR service also has a really cumbersome interface I finally got all my shows setup and programmed and then my cable modem died The new one they gave me had none of the settings it had taken me hours and hours to setup I just gave up rather than spend another whole day reprogramming my saved shows using their crappy slow interfacenn Customer servicer is not hours though tech support is And they have different numbers for every city instead of a centralized number making it very hard to figure out which number to callnn They are ridiculously expensivennGet yourself an AppleTVNetflixHulu combo get Quest to do your Internet and kick these guys to the curb The writing is on the wall for these cable dinosaurs you would think they would have the incentive to try even just a little bit