text: First the good the location for us is great we usually stay at the Venetian or Palazzo the menu has many options from dry aged steak to and seafood choices and if you can get seated by the windows the view is awesomen nOur most recent experience was NOT pleasant We made reservation for pm for Saturday We arrived a bit early pm and were told they could seat us closer to our reservation time As we walked by the dining area to the bar we did notice multiple tables that were open We were seated at after having two drinks in itself is no big deal Everything went fine with ordering etc but things went astray when our food arrived I had ordered a filet mignon medium rare and my wife ordered lamb chops medium My filet was cooked fine however my wifes lamb chops were overcooked AND medium rare How they could be cooked differently I do not know We waited for the server to come by but he did not After a few minutes a person came to fill our water and we asked for her to find our server A couple of minutes passed and she found someone else to ask what was the problem He noted they were not prepared correctly and took them away Is not it the servers responsibility to come and check if we are satisfied with our food During this time I ate about half my meal while my wife waited for her chops The manager Robert Clark did come to apologize and asked if he could take my filet and reheat it so we could eat together I also asked him to take the asparagus as they were cold and had gotten wilted It took over more minutes before our dinner came to us Mr Clark brought my wifes dinner to insure it met with our expectations which this time it was prepared as requested Their second most popular item should not take so long to be sent out especially if it is for a client that has been waiting so long The server brought us our bill and apologized At the end of the day what is the big deal I ate half my meal believing my wifes would be brought within a few minutes but instead she waited for her entruee about minutes after finishing our salads This is suppose to be a quality steakhouse This was the second time this happened The previous time my Delmonico steak was not prepared property and that too took an inordinate amount of time to get back my entruee In neither instance did we receive more than an apology taking the entruee off the bill free dessert nothing Highquality restaurants should not only apologize for their mistakes they should make up for them Last in comparing a similar pricepoint establishment we have been to Delmonicos in the Venetian at least a halfdozen times and have NEVER had to send anything back I could only say the view will not overcome the service again