text: US Airways employee Mark on flight Phoenix to Ontario needs training in customer service So I missed my connection fight last night and they gave me a room at a local hotel The next morning I was up at and at the airport by to catch my flight I must have dosed off in the seats behind the check in area because US Airways employee Mark scolded me for doing so as he pointed to a sign and said its a restricted area Afterwards I observed him basically demean every customer he came into contact with