text: We spent the holidays at the Luxor The trip was booked through a travel site but when we arrive the room was not available and we were instead put in a different room on the second floor in an area of the hotel that was being renovated The hallway had a smell that cannot be believed and it was in the room as well After we found the room we immediately called the front desk to get changed but were told nothing else remained in the pyramid but could be moved to the towers Unacceptable so we accepted a upgrade to a minisuite The suite was large but dirty and run down The property is not being taken care of and it shows Staff make a resort like this and they sucked Noone cared about the customers needs The first words out of their mouth was no followed by that is not my job go see the other guy A woman pulled up to valet while we were waiting for a cab She the valet that her had been damaged and she needed help He flat out told her to move her car immediately and go find security No assistance given to help just push her off to the side in hopes of making some more tips We will never stay there again Time to go north up the strip to the newer resorts