text: Terrible experience here My family stayed for a week over Christmas and it was a nightmare Would never recommend it to any out of town guests Customer service was not helpful at front desk or supervisor levels Terrible checkin experience with the front desk clerk Seriously understaffed it took forever with a puking tired year old who just flew in from the midwest and got in late at nightNot good and the woman was not helpful with the situation at all Another issue we requested two adjoining rooms which we were told they would be but they did not deliver them upon checkin so had to move rooms later in the stay which was a pain with little kids The rooms were small cramped and smelled weird The couches were dirty the floors had weird stains We had a suite and a standard room but even the suite was pushing the size of a standard hotel room at any other hotel We went out and bought febreeze and room deodorizer but seriously Gross I would not take my shoes off or sit on the floor thereagain if you have little kids not ideal at all nnTo be fair the pros of this place convenient location if you need access to south scottsdaletempe areas Easy access to the and freeways Price was more reasonable than some other Scottsdale locations but the motto you get what you pay for fully stands here Apparently they are renovating the hotel so be sure to request an updatedrenovated room Overall perfect for a group of something yr old spring breakers but not for our family