text: I WOULD NOT SPEND YOUR HARD EARNED HERE I Spent Over Dollars for a D Nikon DSLR on an Open Box Buy DAYS ago today I also purchased the PROTECTION PLAN to cover replace the Camera for ANY Mishaps I was told my camera would be replaced or I would receive a loaner if it was broken or had a defect from being a floor model Days after I bought it I noticed the lens will not seat correctly I called their service dept they gave me the run around immediately suggesting I caused the damage I drove an hour to talk to the managerGood luck They gave me Thomas Thomas Strickland was the ACTING manager that day and he was about as arrogant as they come When I told him I had just purchased it as an Open Box Buy could we please at least exchange the lens At this point we notice most of two of the locking tabs on the lens were cracked He said his return policy was days and they do not just change it because it was an open box Mr Strickland began STICKING HIS FINGER INSIDE the NIKON Body and began wiping the mirror with his finger When I asked him not to touch the mirror with his bare finger he whipped I AM TRAINED IN ELECTRONICS REPAIR I guess I missed index finger day in camera class He explained that CAMERA AND LENS would have to be checked in and reviewed by a manager that takes hours THEN IF the manager agrees it was not intended damage they will fix it Possibly at a cost to me And ONLY then would I get a loaner That is NOT what was explained to me when I made the purchase I WENT AND FOUND THE SALES PERSON IN CAMERA that told me Id get a replacement camera if mine was inoperable and that I had a full replacement warranty That sales person went to the manager and explained HIS mistake Guess what the result of that was Absolutely NOTHING the Sales person explained the mistakeHis fault There Is one good soul to the manager They said they would send out the lens under the standard warranty it would be to weeks for the repair and I would have to pay any costs involved There was one guy in service Ed You could tell he felt bad for the way I was being taken care of I left polite messages for the two main store managers without response They secretly gave me their cards after witnessing Tomas and his attitude I asked for a full refund and they refused at the register once I was told that did not matter what the sales person in front them right there had said to me I have never had such BAD CUSTOMER SERVICE and its a shame from the very beginning I knew I should be spending that kind of money at a place that DOES NOT CARE FOR THE CUSTOMER OR THE PRODUCT THEY SOLD ME I WILL NOT BE GOING BACK