text: I am sad to give this Starbucks stars because before they rebuilt this big coffee store it was located across the street in a smaller venue which is now a hours subway Before I used to go there everyday Same lady She remembered my name My order That is how much I always went there She would always be happy and positive and even sing customers names You could feel she genuinely cared about those who come often and even those who are new faces The other workers were also friendly and though the environment was small you know you could come in and have a quick talk with them It used to be really busy as well and also had no drive thru so it could take a few minutes sometimes but it was still more personal than the new upgraded Starbucks I get that they are a corporation and wanted to expand the size and even add a drive thru but what is the point if the quality of service goes down Here I have had all pretty sucky service You do not even know who is in charge because everyone looks like they do not know what they are doing Idk what they did with the nice lady from before Also they are all completely new workers One of the girls in the drive thru charged me twice and when I came in the next day to let them know the lady at the register looked at me as if I was dumb did not know what to do and grabbed another lady who was just as rude as the first She just looked at me and said here is this and went back to work A free drink Whoop deedo It is not like they cared about customer service or genuinely wanted to know what the problem was in the first place So I have not been back to this Starbucks since I used the free one at another one and got better service They apologized for whatever happened and it was not even at their place Goes to show that even though it is bigger and nicer does not mean service and quality gets better