text: Went to the Halloween event they had today stood in the long line and waited to get my pets picture taken nAfter about a half an hour finally got photo takenso unorganizednThey were supposed to be emailing it to us well it never came nHad to call the store times manager could not even return our call got the runaround every time we called nREBA WAS INCREDIBLY RYOUDEnWe were told a different story every time we callednFinally found out they lost it nHow do you lose a picture that you are emailing nYou just resend it right nWish we would have went to a different event now TOTAL WATSE OF TIME nUNPLEASANTAND UNCARING STAFFnDont even say you care for the pets in your commercials because you could of cared LESSnJust said come back tomorrow and redonNO THANKSnIts alot of effort to go through all that and wait again in a long linenWell know better next yearnGrade F for service and understanding