text: I thought this was going to be my primary care physician but after trying to schedule an appointment the other day I have decided to look elsewhere My first visit I scheduled a few days out as a new patient had little wait time and actually spoke with the doctor for more than minutes I liked that they had the portal to message back and forth with any follow up questions as well and I even referred several clients of mine to their office because of how impressed I was with how well I was treated by the whole office nnUnfortunately what is changed my mind is their lack of communication on how they do their scheduling of appointments If I had been told during my first appointment that they only took appointments days out I would never have wasted my time or their timewith my work schedule I have to plan doctors visits out in advance yes there are emergency situations and I appreciate that they value taking care of sick patients in need of getting in to the office in a pinch but there has to be some sort of a compromise with scheduling I called to come in for a follow up appointment and was looking to schedule it days out Julie at the front desk explained the scheduling rules and I explained to her I was not told this when I came in the first time and had made my first appointment days out that time so I was not sure why they could not do it this time Rules are rules an she said sorry and I said I would have to go else where thenI honestly was baffled that the conversation ended the way that it did Me being me decided to email the doctor through the portal thing to see if there was any way they could help with my schedule because during my first visit she had taken so much time to get to know me and seemed to understand that it was hard for me to get in to appointments at times with my work schedule after getting her response it was made clear that rules are rulesand business must be good for them at desert ridge family physicians nnI even called the day I needed the appointment to see if I could get in at the time I needed and the time I needed was not available anymore so clearly this system is not for me in the mean time I am still on the hunt for finding a physician that I like despite the fact they provide healthcare for the public they still are running a business and I just am in shock that they turned away business great doctors convenient location just wish the scheduling had been explained better and or could have been worked out better to meet my needs as a patient