text: I have been shopping at this Sallys location for years and have never had any issues I ended up having to return a defective product and received a completely different treatment Apparently the store was not able to take the product back and I would have to deal with the warranty process which is completely fine What I found unacceptable was the fact that when I gave constructive feedback about the Sallys extended warranty not only was I spoken to in an extremely condescending manner but the manager actually walked away from me It is amazing that a supervisor would be willing to lose the business of a longtime customer by choosing to argue over a policy instead of just offering to pass on the information I will never shop at this location again and suggest that anyone who expects good customer service avoid it as well