text: Customer service is hit or miss here The bell hops and maids are great but that is about it In room dining sucks and messed up my order out mornings The beds in the casino towers are awful The newer towers are nicer but still have crappy bedding My friends got stuck underneath the bowling alley suite so make sure to ask to be away from it its super loud Oh and internet connection blows At least is a pretty decent restaurant Nobu is overpriced and underwhelming Culinary dropout is a nice new addition but service is hit or miss here as well I was at the hotel for days much to my dismay I caught myself saying I miss the Cosmo at least twice a day if not more especially in the mornings waking up in those awful beds I had friends in the hrh and paradise towers rooms look cooler and newer but I have zero desire to ever stay at this place again Plus its so damn far from everything