text: After a mishap with hotelscom booking our hotel for the wrong dates and providing terrible customer service we were left frustrated and without a room at midnight The Cosmopolitan was extremely accommodating and a supervisor Maylea made sure we had a room for the weekend It was even upgraded to a terrace suite on the th floor with a breathtaking view of the strip The Cosmopolitan took the time to call Hotelscom to notify that a refund had been made to them for the wrong date reservationnnThe hotel was absolutely beautiful and the staff went above and beyond to make sure we were taken care of In the future I will book my room straight through the hotel Customer service is worth the little bit of extra money Thanks to the The Cosmopolitan for making our trip one we will remember