text: Any money you save buying from them is quickly eaten up and then some by extremely slow processing and poor product quality I ordered adult CPR manikins and infant CPR manikins and AED trainers My order came in in two parts AED trainers first then manikins several weeks apart despite all communication saying my order was shipped together with the first shipment I had to call to find out that my other items were actually out of stock and were still at the suppliers warehouse and would be a week or more until it ships The AEDs all had batteries leaking and rusty when they arrived and I returned half of the manikins because they looked like they had been used in a preschool most of the fingers had been chewed up nnReturns ARE terrible and expect to be screwed if you need to do it I followed all of the return instructions to the letter including the requirement to have the return items tracked and insured to the tune of from Seattle They say it takes days to process the refund AFTER they receive the items so I call more than days after I know they received it and even though they see they have gotten the product back they refuse to refund me the money for at least another days two weeks after they received the items So of the in returned product and shipping the two week interestfree loan and a restocking fee of I was only refunded of the I originally spentnnIf you can afford to lose or more of the original purchase cost AND giving out interestfree loans you would probably be better off doing microloans to rd world farmers or hell just giving it to a homeless person At least then you know your wasted time and money did some good in the world