text: If I could give them zero stars I would To say it was horrible would actually be an understatement From the moment we got there they started screwing up and it just did not stop I will list the problems but I must emphasize the BIGGEST problem They were rarely apologetic for mishaps which was the most egregious part of the experience I expected some kinks as it was the second weekend they were open however the unwillingness of the majority of the employees to fix the problems was shocking nProblems n We waited over minutes at the valet for a bellhop We were the only ppl waiting so it was not like there was a line When we asked what was going on the valet told us there was only ONE bellhop working that post on the Friday afternoon before Labor Day weekend Poor planing to say the least n When checking in we asked the front desk where a good place in the hotel would be to grab drinks The places she said to go were closed and the places she said were closed were the ones open We spent an hour walking around the hotel later that night due to her poor informationn We got to our room and the toilet clogged We called down to get it fixed times before anyone came When we asked to switch rooms they said we did not need to because they would fix it but it took too long for someone too come we had to go down to the lobby to use the bathroom If they could not send someone to fix it they should have honored our request to switch Instead they argued with us during not only the first but also the second call down to get it fixed n We ordered a rollaway and confirmed times at check in When one did not come we called and they said it was a fire hazard for a rollaway to be in that room We had to switch which the would not let us do due to the clogged toilet so to be honest we were not too upset about that Except it took hours and calls to get the rollaway to out next room Each time we called they said it was not in the system and they would enter it and it would come right away We would tell them the last person did that and they would say well it was not Entered and I am entering it now so it will come We tried to tell them obviously the system is not working right but each person insisted we were wrong and they had fixed the problem Clearly NOT the case n The bell hop that we waited min upon arrival lost our bags When we called down we told them we had dinner reservation at the hotel restaurant in min and we need our stuff It was a hotel restaurant not one person we spoke to we called multiple time offered to call the restaurant and have them hold our reservation They only questioned our need for our luggage prior to dinner nnThis all happened in the first few hours It did not get better I will not bore you with the additional details but I just want to warn everyone NOT to go There are plenty of wonderful hotels on the strip with great service I spent over of our vacation fixing their mistakes Our room did not get cleaned for days We showered with dirty towels A holiday inn would have been betternThey have these people in red checkered blazers all over the hotel I think they tell them to be extremely rude and unhelpful because I did not speak to one in days that smiled nnAs mentioned earlier the absolute worst part was when speaking to multiple managers the only real thing anyone did was take off our bill You would expect a lot more after such a nightmare experience nnI tend to be a very satisfied customer and I travel a ton I have never ever ever seen anything like this Do not waste your time or money It does not even seem like they care about how awful it is nnFor most people vacations are hard earned and few and far between This was not a vacation for me I feel like I spend a lot of money and time on frustration and I am not getting any of my time back and they only felt the need to give me back less than percent of my hard earned money