text: Just needed a heel cap replacement for a dollar pair of Lucchese cowboy boots simple job right Tried to converse with the guy at the front desk but he seemed distracted and uninterested in my comments As I looked the shop over another guy was in the back doing the work but he was not listening just nailing awaynnThese handmade boots were specifically designed to look distressed and I wanted them to stay that way ie as originally designed and intended so I told him more than once no polish whatsoever on the heel or around the sole area or anywhere Just replace the heel cap The guy said no problem nnWell you guessed it I went in a week later to pick up the boots and although the heel cap was itself pretty nice the heel and sole areas had some thick cheap looking brown polish slathered all over them against my instructions making these handmade boots look disgusting I was just in shock and very disappointed They are arrogant and cannot follow instructions And why should they they are expert repairmen right But they have no taste no fashion sense and do not care to take instructionsnnIf I could I would give negative stars