text: Never again will I be going to the MGM Grand I had a terriable experiance here This review is more about the hotel rooms and teh staff than the hotel as a whole I will say that i went to their pool and it was ok Nothing special They have a lazy river but it is always overly crowded and sort of a meat market The staff at the pool was nice and when there was a lighting storm they immediatley had every guest get out of the poolnnI went to Las Vegas for my bachelorette party We decided to stay at the MGM Grand because the cost for the hotel rooms were pretty decent We checked in on a Thursday When we went to the front desk to check in we immeditatley received horrbible customer service The gentleman at the front desk was very unwelcoming We asked if he would be able to upgrade us since it was my bachelorette party He was able to do this for an extra fee We decided to do this since it would end up being a larger room He let us know that our card would not be charged until check out which he was incorrect about I received a call from my fiancee why there was a charge for about minutes after we checked in I had to straighten that out with teh front desk the next morning He then asked us what our plans for this evening and we told him that we would be going to Tao for dinner He gave us a disgusted look and told us that he had never been there but heard horrible things and that our dinner choice was a bad one We then asked if he had any suggestions and he did not respond He handed us our room keys and that was it nice was to start the weekend nnnnnWe went up to our room and we were blown away by how HOT our room was I ran over to air condition and saw that it was on the coldest and highest setting We thought since it was a larger room maybe it needed more time to cool down The lighting in teh hollywood suite was akso very very dim It was extremley hard to see much of anytihng in our room We went out that night and when we came back it was still so hot it was compleltley miserable On top of that we could not locate the light switch to turn off the main light in the bedroomIt was about am but we called the front desk in hopes that someone could help us The woman on the other line was just as bad as the gentleman at the fron desk She must have thought we were dumb drunk people who were being stupid I completley understand asking someone how to turn off the light might sound like a stupid question but we seriously could not find the light switch We also asked her if she could send someone up to help us with our air condition as it was very hot in our room She said someone would be up shortlyWell obviously shortly can mean very different times to different epople A Half hour later we were still waiting for someone to come up to our room We called about more times and each time the lady would either tell us what we wanted to hear hang up the phone or just transfer us to another departmentie house keeping maintence or the food service very odd behavior for someone working in customer service I get that they probably get alot of drunk phone calls in the middle of the nightearly morning but if you have someone working at that time then i would suggest they be helpful to the people paying to stay at your hotel FINALLY someone came to our room by am He searched and searched but he too was not able to turn off the light in the main room He asked us if he could just break the light He almost did until he called someone else and was able to find teh light swtich which was behind the armour He said he had never seen something like that He also had no idea how to fix the air condition GreatnnAfter sweating through the night from the intense heat we left to talk to someone in person at teh front desk A different gentleman tried to help us with our air condition problem He said someone would go up shortly and that we did not need to be in the room while he was fixing itWe decided to leave for an afternoon of shopping When we came back the room was completley miserable It was just so hot We called teh front desk again and the woman suggest we move to anotehr room Fantastic So they moved usright next door The room was just as hot and miserable and the room was in worse condition Lamps did not work plugs were burnt out furniture was broken and the air condition did not work We then called the front desk to explain o ur dilemma and about minutes later anoterh maintence guy came up He was in our room for about an hour and finally fixed the air condition nnnI have never had such a bad experiance at a hotel I have never felt so unwelcome I will NEVER go back to the MGM Grand