text: I work for an MSP We had Airband formerly known as SparkPlug in Las Vegas for several business we served as well as for our own officennSeveral wifi outages in their services once every month or two for hours at a time for our customers For one customer of ours they changed one of their wireless towers and scheduled for downtime to come out and readjust They no called no showed then said they would reschedule Never did and then days later we had a service outage when they did it without notice after which we discovered they took us off the private vlan they had the network on to a public network exposing the client network that had no firewall at that nodennThe worst was the service people First office we had them hook up had two hoodlum come out to install looked like they just got out of lockup Did not have the equipment they needed and did not act professional and had to come back another day nnAt a second office were we going to move to they did a survey for wireless and said we were good When we moved they then told us on the day we moved in that it could not be done We reamed them out and got them to give us some bundled Ts until they could finagle something for wireless Again showed up unprepared with a wrong programmed router Again flaky internet service We talked with various management in their Las Vegas office and they seemed to care but blamed their new corp overloads on a lot of the various issues and lack of Vegas engineers Basically they made it out that the corp office did not really care or wish to invest in the Vegas market We went through a couple of different managers with them corp seamed to fire anyone that made too much noise We eventually cut them out all together and got ourselves as well as our clients off their networks