text: I called this cab for a am ride to the airport from my workplace My cell phone was broken at the time and I do not have a home phone I explained all of this to the person taking my appointment and she became belligerent She asked where I was calling from if I do not have a home phone She accused me of prank calling because I do not have a home phone this argument is patently absurd She even said that she does not know me I could be at a club at am rather than waiting in front of my house for the taxi that I was calling hours in advance fornnIn the end I straight up asked her so is this going to be a problem or can you come get me I can call another company if you really cannot do it She replied that there were no guarantees Of course I asked what that meant Then I said look is someone coming tomorrow or not Just tell me if you are not coming so I can call another company She said finally yes someone will be there between and and I told her that I would wait outside and described my house fire hydrant irish flag etc At that point she appeared to have stopped listeningnnOf course I was outside from until and no one showed I took the bus with my lbs of luggage this was Christmas time and I had lots of presents for my family When I got to my familys place I called back to make sure they had not sent someone I missed What do you know no record of the call So that woman was messing with me she did not even put in a request nnWhen I asked to complain the person who answered the phone refused to take the complaint saying it was their policy to take a phone number so it could not have happened She refused to call a supervisor They basically screwed me over then spat on mennShe answered HendersonWhittlesea I assume that Henderson Taxi is the same company with the same horrible service and complete disregard for their patrons and basic customer service