text: What can I say Well they are very busy at this particular JackintheBox I frequent Jacks all of the time I love their Big Cheeseburger for and their free tacos when you purchase with the receipt I always get it the same way all of the time I asked for them to add tomatoes and they were going to charge me extra for it I said No and asked if they were a franchise No other Jacks will charge for an add item That is one reason why I pick Jack Of course they were a franchise I was fine with that then I told them to only add chipotle sauce and left it at that It took forever to get my order When I got the food I ran out the door When I got to my destination I looked at my burgers and they were both plain except for one which had mayo and ketchup on it and NO Chipotle Sauce as requested I tied calling back to complain but the phone rang and rang and finally switched me over to their fax machine I plan on requesting the correct order when I go back there this afternoon This is the second time I have been to this particular store I went there over six months ago and had a problem with their kiosk that you can order from It did not give me my change back and I complained to the manager She was not going to give me my money back and I complained and told her to run the video and she finally just gave me the change from the register She made me look like an idiot and liar I vowed never to go back there again but unfortunately my wife and I were hungry and did not feel like eating at McDonalds I will go back to get my order correct this afternoon and after that will not return to that store again or any of the same franchises