text: Wow Sears has truly become an antiquated dinosaur The right hand does not even know they have a left hand let alone what the left hand is doingnWe ordered an electronics item online They messed up the order We called the store and ordered it directly from the store They told us it could not be delivered found out was certainly NOT the case after the fact We went to pick it up they could not find the order After an hour in the store we gave up and started a new order over from scratch Got the item home it was DEFECTIVE After DAYS of back and forths they finally got us a working one Now after days we have yet to see the credit for the original defective merchandise that was returned HEADACHES to the max SO am not shopping there again