text: It is amazing how one bad experience can sour the memories of all previous encountersnnWe adopted our supersweet lb dog from Halo within this store a couple of years ago She went through the poppy training program and has been getting her nails trimmed regularly here We also regularly purchase fish and pet food from this store without incidentnnLast week my husband brought in the dog to get her nails filed down After waiting around for the staff to get organized and after two other people who came in after him were helped first he was finally addressed When he went to sign the paper the girl quickly reached towards our dog and it startled her causing her to nip at the worker She did not gently introduce herself at all and understandably the dog got scared Our dog is around our month old and other Children all the time and has never nipped or bit at anyone so this was very out of character After this incident my husband was told to leave and that they would not trim the nails He offered to muzzle her and they said no After all of this time money and service they are now refusing to trim the puppys nails when it could have been avoided if the girl had just gently and calmly introduced herself before taking the dognnDisappointing