text: I would normally give this restaurant four to five stars but after my experience on Monday for lunch I have to drop my rating to two stars I dine here every time I am in Vegas and have always been more than satisfied This time around was just the opposite I went during lunch with my parents and my sister and ordered off the lunch menu The server must have been new because the service was substandard My sister and I ordered the tonkatsu and said lunch portion The server asked with tempura I said no just tonkatsu He asked the same thing to my sister I understand upselling but if I want tempura I would ask for it My parents ordered the salmon and tempura lunch combo and said they would be sharing it The real issue occured when the bill arrived and we were all charged dinner prices Mind you this was one in the afternoon When I brought this to the servers attention he said oh you wanted lunch He said he did not know that and would take care of it He returned with the bill but to my surprise only one of the meals had been adjusted to the lunch price I again said we all ordered lunch he said he did not know that and would have to talk to the manager Why I ask would one person order lunch and the other two dinner when we are there during lunch When the bill finally returned they still had the dinner charges on the bill and just took out one tonkatsu The server said do not worry it comes out to the same as three lunches I asked why could not they just charge us for the lunches so I could see it itemized and not just assume it was correct At this point I was fustrated and went up to speak with the manager and I use this term manager looselyTom Suciawan It finally dawned on me why this simple customer service issue turned into a hot mess Tom would not know customer service if it bit him in the a When I went up to him he proceeded to give me attitude and said rudelyit is all been taken care of and you got dinner portions for the price of lunch He said he already spoke to the server and would speak to him again I replied that I simply wanted to bring this to attention but was frankly surprised with his lack of customer service himself I can see where his staff could lack in this area as Tom would be the last person who should be training them With so many places to eat in Vegas what brings me back is great service My warning to lunch diners be sure you emphasize you are odering lunch not dinner and be sure you check your bill