text: This was one of the worst customer service experiences I have ever had in my entire life I was treated like a peon from the moment I got to the hotel until after I left After the front desk lost my reservation which I had prepaid through Jetsetter I was left standing at the front desk alone for almost an hour with my luggage until I could find proof that I had a reservation When I did find the confirmation through having to pull up credit card statements on my iphone not much more than a quick insincere i am Sorry was given When I left messages at the front desk to complain about the situation they were not returned When I asked the operator to transfer me to the director of operations she did and he did not pick up the phone I left a voicemail but that was not returned either I left another voicemail a week after my stay and once again no answer With so many hotels to choose from in Vegas there is no reason to choose this one