text: I go to this dunkin or the one on warner around times a week Normally my experiences are really good for most part and my company really loves dunkin for our company meetings as the owner used to own a bunch of locations in new mexico some years ago I purchased several of the prepaid coffee books around the holidays where you pay and get hot coffees just using the booklet of vouchers At both locations they always allow me to get a iced coffee even though the voucher says hot coffee and almost all the reps at the drive thrus have been more than accommodating and some have even gotten to recognize me as a regular WELL this morning that came to a halt as I went thru this drive thru on my way to work the MANAGER WHO HIMSELF WAS WORKING THE DRIVE THRU WINDOW COLDLY informed me that he would no longer honor that and I replied that they had always done so at multiple locations He reminded me that he was the manager and he would make sure it would never be honored again I could not believe the rudeness of this manager and I am in customer service management From here on out I will take my business to the location on warner not that this manager will probably care