text: DO NOT BUY TIMESHARE FROM WYNDHAMnDO NOT STAY AT THIS PROPERTYnnI would like to preface this with that I am an attorney and also run a Valet parking company My income relies on the customer service that I give nnThe amount of lies and stories that go into a Wyndham timeshare scam are astounding I went on a vacation to Las Vegas with my parents and two sisters We went into the Luxor hotel where we were approached by some Wyndham timeshare representatives They offered my parents a significantly discounted rate for show tickets in exchange for attending a timeshare presentation at particular Wyndham property My parents did not see the harm in this especially when we were saving about My parents paid up front for the show tickets in cash nnWe were people and were told only people could eat lunch at the presentation I decided to opt out of lunch and let my family enjoy it since I brought my protein shakes to drink for lunch anyways My parents were going to attend the presentation and I was going to head to the hotel and wait for my sisters to finish eating breakfast so we could go shopping We were given the address to the Wyndham hotel We were also told a shuttle could bring us to the property that leaves at pm nnThe following day we went to the lobby at pm to find out that the shuttle had just left We had the address anyways so we decided to drive to the Wyndham itself It was only a little over a mile down the road We arrived at the property at pm My parents walked in first to ask where to go A Wyndham employee guided my parents through a building and past two pools to a building at the very back of the property They were brought upstairs where the other timeshare guests were walking in A woman directed them to go downstairs to checkin because they just went directly to the eating area My parents asked the woman if someone could show them where to go and she designated an employee named Crystal to bring them to checkin When they arrived downstairs Crystal and another employee denied my parents the right to checkin because they were late They were not late because the presentation had not started yet and people were just starting to eat I am not sure why they denied them to checkin but it was not because they were late although that was the reason they used My father pleaded with them because we had cancelled lunch plans and reserved time in the day for this They eventually were told to sit tight and wait to see if a timeshare representative would be free to show them around They patiently waitednnA lot of time went by and no one had come to show them around My parents spoke to the manager Jaime who also provided no help or guidance on how to resolve the situation He was just as incompetent and unhelpful as his employees After waiting over hours and filling out a complaint my father and I both spoke to another manager on the phone This woman was read the complaint by her employee but still never provided a resolution or tried to remedy the situation We were given some worthless vouchers in the end after almost hours of waiting People were rude unhelpful and misleading My parents were lied to and kept on property because they were told they would be given a tour I would never stay here because this hotel has NO CUSTOMER SERVICE The management at Wyndham was not helpful especially Jaime since he had the ability to remedy the situation nnI do not recommend anyone staying at this Wyndham property I value great customer service and this hotel had ZERO I cannot say anything about the facility itself However if you value the good attitudes smiles and customer service that you receive when staying at hotels while on vacation THEN DO NOT STAY HERE The Wyndham employees especially management are the worst I have experienced and I have worked in the hospitality industry for about years now These were Wyndham hotel employees that we interacted with I have stayed at hotels all over the world and the customer service here was despicable I urge you to stay somewhere else when going to Vegas The hotels on the strip may cost a little more but it makes your Vegas experience that much more fun It is definitely not as fun or convenient if you are not on the strip However if you must budget stay elsewhere DO NOT STAY HERE