text: We originally bought our BMW SRrr here and thought there were a stand up bunch of guys but after a terrible experience with our recent mile check up all I can say is GO TO SCOTTSDALE nnVictory BMWs service department either honestly does not have the competence to know what they are doing or are actively trying to rip you off Our bike went into their shop working beautifully and came out not starting and stalling to point it was unrideable Problems dragged on for months before the bike is finally working again nnThings happen We just wanted them to own to the fact that the mechanic made a mistake and fix the bike Instead they repeatedly tried to charge us for parts and service that were covered under warranty showed a complete lack of initiative to resolve a problem that they caused and ignored the symptoms only to waste time fixing parts that were not broken nnSorry to say we would strongly recommend you avoid Victory BMWs service department and watch any bills closely for false charges