text: Coming from a retail background way back I fully believe in the theory that customers only post reviews if their expectations are exceeded or if they are very dissatisfied Unfortunately this is one of the few negative reviews I have on my yelp accountnnMy fiancee and I just bought a new home and naturally were very excited to get a brand new living room set sofaloveseatrecliner for our new space We went in and per usual a very enthusiastic salesperson came up to greet us He was just the right amount of helpful not hovering too much and not absent We picked out a set we liked and went to the back to set up financing The GE Capital remote financing system was down for the day so the staff took my information and said they would call me if I was not approvednnFast pun intended forward to weeks later when they finally were able to deliver the set I was the first stop on the delivery route which was nice however the delivery people seemed to be in a huge rush They made me sign a waiver stating that I would not claim damages if they were to damage my house or the furniture itself They quickly got the loveseat and recliner upstairs but struggled a little with the sofa After scratching up the paint on my walls and gouging marks in my drywall they quickly set it down in front of my front door and told me they could not get it up there and said that I would need to call customer service to get a refundnnSo I did just that I called Customer Service to say that I needed a refund and that I needed to schedule a pick up Customer Service then told me to call the store I bought it from to receive the refund Okay fine I called the store who seemed less than pleased to give me my refund explaining that it did not fit and that I would also need to schedule a pick up They told me that they would then charge me since I did not refuse the furniture at the time they dropped it off Um last I checked no one including the delivery men told me I had the right to refuse at that point and I would not have to pay the By this point I just want the sofa out of my house and the money returned so I agree to pay the delivery fee and am told that Customer Service will call me to schedule a pick upnnA week and a half goes by and no call from Customer Service So I call the store to explain that I have not received a call from Customer Service and need to know what I need to do to get a pickup scheduled I was transferred to someone at the store who was extremely rude on the phone and told me that I needed to call Customer Service I asked her if there was anything I needed to tell Customer Service like an order number or ticket and she said I guess nnI call Customer Service by this point sorry this story is so long and am extremely frustrated I am really nice and completely appreciate people in any kind of service industry so I explain why I am frustrated and want to know how I can just get this sofa out of my house The Customer Service rep asked me if I had disputed the service charge or anything like that and when I responded no she said she was confused why no one had called to schedule my pick up appointment you and me both friend So we set up the pick up appointment for and a half weeks out because that was the earliest time they hadnnBy now my fiancee who is not quite as patient called the store to ask why we were not provided with better customer service When the salesperson who answered the phone was not giving any answers he asked to speak to the manager The manager on staff was extremely rude and sarcastic Along the way we had told all the salespeople that we just moved into a new home and are wanting to buy new beds a new sofa to replace the one that was too large and an additional recliner That could be more than k in sales to them They refused to return the delivery charge unless we purchased a brand new item on the phone right then so my fiancee just rented a uhaul truck drove the sofa to the Ashley warehouse and dropped it offnnI am still in the midst of waiting for the delivery charge to be credited to my account But I wanted to share my experience with everyone so they can go into the purchase informed The selection was great I still really like my loveseat and recliner Just everyone salespeople delivery people customer service reps credit reps managers were very difficult to deal withthis coming from someone who is very understanding and patientnnBottom line Write down everyone is name you deal with along they way just in case you have to dispute things down the line