text: I am really conflicted about this place I would say that the space facilities and amenities are quite good around four stars if not quite the blowout extravaganza of five stars However the level of service I got there was fairly atrocious and the overall feel of the place was just a faint bit shabby nnThe stay was hurt by the fact that I spent the earlier part of the week at the Bellagio for a conference so the service there was still fresh in my head nnHeres what I can think of as negatives off the top of my headnn Our first night there we paid for an upgraded sweet to get a hot tub well jetted tub PS to Vegas hotels make it easier to get a hot tub The first night we got in a room where a lot of stuff weirdly was not working and it was strangely undecorated When I called down in the morning they said Oh sorry we put you in an unfinished room They comped us the night good but it was still one of the nights of our trip in a crappy roomnn Several times the servers just seemed surly or untrained The Palazzo has a pool that closes perversely early like a lot of Vegas hotels weirdly When we showed up to use the pool at pm we were sternly turned away by attendants who looked at us like we were proles I left feeling like how DARE I try to use the pool after hours nn The maid service really left something to be desired leaving behind empty bottles on several occasions nn Little bits of cheapskatery Like we were promised X of credit at slot machines on the casino floor X was not large but it is fun well until we discovered it was only valid on certain machines and the certain machines were all penny or nickel slots and not very fun I mean hey free slot credits is free slot credits but it just felt sort of po you knownnTo the Palazzos creditnn Good rooms well assuming you get a finished one for the pricen Some good restaurants there and in the Venetian Dos Caminos is a fave of mine for lunch drinksn Conveniently located near the Venetian the Wynn Encore and all the stuff around those casinosn The casino is super easy to get around always a big plus when your sense of direction is as bad as minennConclusionnnAt the end of the day my stars is relative to the cost and expectations I have for something that bills itself as a five star Vegas hotel In some ways when a hotel tries to be more than it is and I felt like this was definitely operative when it came to the Palazzo Not saying you will be disappointed to go here unless you have stayed at the Wynn the Bellagio or a real five star hotel elsewhere nnProbably worth it if you can score a deal on a room