text: My wife and I have been coming to either the Venetian or the Palazzo since the Venetian opened years ago most of the time we have had good experiences however the last few times this has not been the case nWe took a trip to Vegas for my Birthday and once again made reservations at the Palazzo Hotel We reserved the Sienna View Suite so we could have a view of the strip Upon arrival at pm we asked about the strip view and we were told that yes we will have a strip view however our room was not yet ready We were ok with this and they said they would call us as soon as the room was ready We went to one of the restaurants and had lunch anticipating that our room would be ready within an hour or so After finishing lunch at we walked around until pm at which time we decided to go to a bar and await the call for our room At pm we decided to call the front desk and they told us they were sorry we had to wait so long but our room was still not ready and that they would find us another room We once again reconfirmed the strip view We then went to the room that they directed us nUpon arrival to the suite we found that unless you smash you face against the glass there was no strip view only a view of the parking structures and the airport This was upsetting as we tend to spend more time in our room than others and we like to have a view Imagine a view room without a view nWe then turned the TV on in the living room but it did not work That was enough and we called the front desk to discuss the view issue and the TV They sent a technician to our room who said the TV needed to be replaced After discussions with the technician about the view suits he told us that for a view we should be in the wing News to us but that is not where we were We were in the wing nThe technician was very nice and also called the frint desk to let them know we were not pleased with our room and the issues We received a call from the front desk almost immediately and after explaining the situation they told us that there were not other rooms available until the next day but they would give us a discount on that night which we accepted with a caveat that we may want to move to the other room the next daynThe next day we called the front desk at am and requested to be relocated to a view room at which time we were told that they were booked and no rooms were available Really that is not what we were told the day before When I questioned this they told me that I accepted a discount and that the other room option was not available anymore Wow After further discussion with the front desk we were simply stuck in the room we were given with no view What a waste of valuable time when you work hour days and only get a short getaway once a year nWe will be going elsewhere in the future as it seems the customer service is going down at the Palazzo