text: If you like to hear We are booked in an unpleasant and dismissive tone then Massage Envy is for you It has been months since I have been able to get an appointment within the same day or the following day with any therapist I agree with the other reviewers that some of the massage therapists are horrible and reek of cigarette smoke I had three therapists who would not shut the hell up during the massage even though I politely just answered their questions and did not try to engage in conversation I get a massage to relax and escape from my job not to discuss it or worse their job nThere are two positive aspects of this company There is an excellent massage therapist Charles who does not apparently smoke gives a great massage and is very nice If you are stuck in a contract with Massage Envy work with him nThe other positive is that there was a very friendly front desk person that I believe may have been promoted to manager Unfortunately his friendliness has not extended to who is at the front desk most days The employees who answer the phone or greet you seem to have had the life sucked out of them Are the customers so bad that you are THIS miserable I doubt it I wish someone could tell them that a smile goes a long way nIn any event if you can look pass the front desk people and are willing to schedule enough days in advance with Charles then I can recommend it but absent those two considerations you would do much better to save your money or spend it on a more professional establishment nIncidentally Massage Envy has recently been purchased by new owners about September of but there has been no noticeable difference I know that they have been bought out because my massage therapist would not shut up about it during my massage