text: My family decided to have a day luxury vacation on I made a big mistake a huge mistake to picked MGM On I reserved the room they named it Skyline Marquee Suite paid a fairly high price On I sent an email to reserve tickets for the show KA in the hotel On I called in and confirmed that the tickets will be ready at the time we check innFinally the day arrived and we drove to MGM with a great happy holiday mood We arrive at pm and the room was not ready When asked Please wait around we do not know when will it be ready but I will call you Of course there were no show tickets adults and kids we were walking around the hotel with our bags and cases from front desk to concierge desk to box office each of them following a line still no show ticketsnFinally we got into our suites I need some robe I called the housekeeping requesting pairs of sleepers The housekeeping told me there are sleepers in the bathroom After seriously searching around all the bathrooms while talking on the phone I still find no sleepers After a lot of conversation finally I have to yell could you please bring us pairs of sleepers anyways minutes later the sleepers were delivered The sleepers are inside the robe inside the closet not in the bathroomnNext morning I walked my family to a Grand Canyon Tour downstairs at Partially dressed still sleepy like hell at I could not open the door because the room key decided to quit working I went to the front desk and was asked to show ID to help me get back into my room I had no ID with me MGM computer was down and cannot verify my key and give me another key I had no ID no money no room no working key was so sleepy and so poorly dressed I surrender I wanted to sleep on the carpet The manager heard my horrible experience and decided to waive some money from my bill I do not want money I want my show my bed and my nice luxury trip backnIt is my first visit to MGM and of course the last visit too Next time if someone invites me there I would sleep in my car instead At least I can always open my car with my key without showing my ID