text: We purchased a Christmas tree exactly three years ago from this Paddock store After we took it home and assembled it we found that the top lights did not work nnThe Paddock folks told us to return the tree after the Holidays and they would fix it which we did After waiting three month we stopped in and were told they had fixed the lights and gave it back to us nnAgain we took it home opened the box and found many of the lights were now missing and the wires had been cut in various place To top it off the tree itself had cigarette butts in it nnSo we made another trip back to the store At this point Paddock told us they would honor their commitment and either refund our money or let us pick a new tree in the fall We chose the latter and returned just before Thanksgiving for our new treennWhen we came in we found a nicer tree that was slightly higher in price but the manager waved her hand and said not to worry they would give it to us as a fair exchange for all our troubles At the time they were also having a sale on outdoor gas heaters so we bought one since they were trying hard to earn our businessnnWe took both items home and assembled the tree for Christmas and guess what The lights on the tree did not work at all At this point we returned the tree and were given a full refund No questions asked All through this experience we were very patient and felt the staff was really working hard to satisfy our needs but in the end the products they were selling were not as good as their effortsnnOur story does not end here This past summer I assembled the outdoor heater for the fall and found it did not work either I have since been able to fix it but it does not work all the time nnFeel free to LOL nnFive Stars for service and Zero Stars for their merchandise Sorry