text: How great would it be to have a sports bar within walking distance of my home where I can catch a game eat some decent food with the family at a decent value and be served by people who actually act like they care whether or not I ever come back nnA place that actually welcomes and seems to appreciate their clientele and truly knows the definition of customer service A place that does not try to nickel and dime you at every turn A place where the management at least gives the appearance that they care about those of us who continue to give their establishment chance after chance even when others have long since abandoned their place for greener pasturesnnWell I attended the grand reopening of Buffalo Wings and Rings during the dinner rush this evening and unfortunately after my nth dining experience here I continue to long for such a place because folks this are not it grand reopening or not as you can put lipstick on a pig butwell you get the ideaand if you do not do not worry as I have plenty of details to share on my experiencennFirst I want to say that this place is minutes from my home so I have given this place many more chances that I would a similar establishment simply due to the fact that I really really really wanted to like this place but how many times can one person subject themselves to a painful experience before they are either considered certifiably insane at worst or a masochist at bestnnOn the positive front I do want to say that the inside does look improved and the food and prices are about what you would expect from a sports bar in this area but these were never the big issues with the place before they decided to try and reinvent themselves Yes they did make some cosmetic changes on the inside that open up the place a bit but what good are cosmetic changes if the core issues that plague a restaurant continue to exist nnI am sure I am not in the minority when I say I would have preferred they focus their efforts on teaching customer service upgrading their training and hiring a more qualified and interested staff while also doing away with the silly nickel and dime efforts that are end up coming off as bush league in an arena that is filled with much more polished competitorsnnNow I understand that businesses are out to make money I am an econ major after all I know I am weird but having a staff filled with teens who seem like they do not really want to be there is not a way to drive home a focus on customer service nnI do not fault the young ladies working there as this is more a statement about management and the apparent belief that lower labor costs are more important than customer service but having the same level of servers as they had before the grand reopening unfortunately means that service while friendly is inattentive at best and frustrating to say the least as there were multiple times when we could see multiple employees huddled together chatting around the hostess desk almost like they had forgotten that they were actually supposed to be doing somethinganything Again I understand that you get what you pay for but given that service was one big area that was lacking before one would think that it would be made a priority this time around but apparently not nnAs far as the nickle and dime comment above goes again being an econ major I am all for capitalism but never did understand why some places try to hide added fees via the sin of omission ie do you want ranch or blue cheese with your wings I am not going to mention there is a added fee if you use a coupon even when you mention your coupon before ordering and then say I do not care whateverranch is fine nnBased on the response from the server these added fees are only when you use a coupon as we did on the wings or buy them at a special discount hmm so what exactly is the discount if you add a fee for something I did not need and you do not tell me beforehand Well it is not like she lied or anything she just did not tell methat makes it better wink wink Seems like places that do this sort of thing seem to count on our fast forward society that I think more often than not probably signs without even checking the receipt but this stuff just rubs me the wrong way And to be clear it is not about the dollar or the numerous other issues we encountered it is more my frustration with the fact that this place has the location and many people rooting for it but they just do not seem to get itMore sad than anythingnnI have given Wings and Rings multiple chances and I really wanted this grand reopening to be the start of a new era for BWR but unfortunately I cannot put myself through any more misery so I will simply wish them the best and leave it at that nnIts been a while but unfortunately we have a new entry into the star clubAnd as for mewell the search continues