text: First stay at the Palazzoprobably not going to stay here again if I get to choose nn The checkin person was super friendly great service and explained everything very well Plus nn The room was not clean The marbletopped divider separating the sleeping area from the sunken living room was stained with dried alcohol and juices we could clearly see the rings left by glasses and such The dresser drawers were covered with dried splashes of juice or ketchup We called two separate times on two separate days to get all this cleaned up It did not get cleaned up Double minusnn The bathroom toilet area smelled like stale urine much like a public restroom that was simply wiped up but not sanitized The stench was strong enough where I actually preferred to use the bathrooms in the lobby to take care of business A lot of minuses because a smelly unsanitized bathroom toilet area is just gross nn The checkout person was much less than friendly In fact compared to the checkin person she was incredibly unfriendly and got even more so when I said I would like to point out several things about our room To her credit or to the hotel policys credit she refunded the resort fee for the nights we were there Minus nn Beds were ridiculously comfy Plus nnIn short everything would have been great had the room been clean It was not despite our repeated requests Here is hoping management sees this review and actually does cleanliness quality checks