text: I had my worst Vegas vacation while staying at the Hard Rock The front desk staff is unproffesional Their customer service is poor when they make a mistake they do not try to apologize Their reservation system is outdated and will not even confirm whether you have a king size bed or two queens Their bell staff is great but trying to call them I never was able to get through and they will try to nickle and dime you to death with their services even after you pay a resort fee Avoid this place and go someplace where they are not full of themselves