text: I used to have a great experience with Cox Communications and was excited to have them as a Cable provider again when I signed up for the service earlier this February after moving apartments Every Cox encounter since then has been a complete NIGHTMARE nn I had a coupon and was told the installation of internet and cable would be absolutely free This was acknowledged by an account representative I spoke with and the service specialist who did the installation I was charged an extra on my first bill for the installation and had to go through two representatives and one billing supervisor to have the extra charges refunded a great way to spend an hournn My Cox representative I signed up with told me that EZ pay AutoPay would not kick in till after the next billing statement and that I needed to make the first payment manually I did and then EZ Pay did work before it was supposed to so i was doublecharged for the month When I phoned Cox they said they would just credit that towards my next month bill I explained I could not budget the double charge and they needed to refund me for it When they said it would take business weeks to have the charge refunded via a check I called my bank to dispute the second charge insteadnn AutoPay EZ Billing failed on Coxs end and instead of rebilling or calling me about the issue they waited till this month to charge for two months and added a late fee and rebilling charge I have been on the phone with their Billing Department for just under an hour and they have agreed to generously sarcasm waive the late fee they charged me for their Billing System not working but will not do anything more to keep me as a customer NOTHINGnnI have disabled autopay to prevent any other surprises and will be cancelling my services AS SOON AS POSSIBLE This is the WORST customer service experience overall that I have had from any Internet Services or Cable Provider I am thinking of reporting some of these false claims about AutoPay to the Better Business Bureau Hopefully Century Link will offer a better customer experiencennNote I spoke with Amber out of the Billing Center today and three supervisors Jay or Jason Stafia and some guy from Minnesota Amber was the only employee who was compassionate or genuinely apologetic Bravo to her at leastnnUpdate I received a phone call after writing to the VP of Customer Retention who was able to offer more positive solutions He said the Easy Pay issue was something he would review with Customer Support Adding an extra star to the review because of his effort