text: Summary Beautiful hotel highly errorprone staff nnIt is rare to find a hotel as beautiful as this The look is very modern which I happen to love It has a decent gym which is also rare for a hotel There is a very soothing bar area with live gentle jazz music The staff are very professional in demeanor and friendly This COULD be an awesome place to stay nnI experienced the following over two staysnnI arrive pm exhausted from travel only to be told that the hotel is full The only room they have left to offer me is half a parlor room I was given a SOFA BED to sleep on I had made the reservation several weeks prior with guaranteed late arrival nnI get to the room and the electronic key does not work I call the front desk on my cell phone and wait in the hall minutes half asleep for a guard to show up His key does not work either nnOk this kind of thing happens sometimes at the best hotels right nnI gave a shirt and slacks to laundry That evening I receive someone elses underwear instead of my own clothes nnI gave a pair of jeans to dry clean specifying not to wash because they would shrink Well the jeans arrived that evening no longer my sizennA pattern developsnnOn the third night around pm a large heavy set man knocks at my door He claims to be security but show no identification He wants to see my id Highly suspicious I do not open the door and I slip my gym copy of my license under the door Later he returns with police and insists I accompany them to the front desk Later they apologize for the error What were they were thinkingnnA waitress in the bar area ignores several requests for menu and a drink over a minute period The bar area has maybe half a dozen customers at the time nnA gym attendant wants you to sign in but has no pen nnThe weather report button on the phone gives you a recording describing YESTERDAYs weathernnEtceterannBottom Line Stay here for the serenity and beauty of the decor but you will need the patience of a saint