text: We booked a trip our very first time to Las Vegas nWe booked our trip on bookitcom and once the trip was booked and the money was pulled from my account I got my confirmation I booked rooms and on my confirmation it said that this hotel charged at check in a per night per room up front fee I was prepared for that We arrived by plane around pm the shuttle service they used showtime shuttle took forever to get to the hotel so we arrived at the Tuscany around pm at check in I was informed that my CreditDebit card would be charged per night per room up front plus a per room for incidentals this would have been nice to know before arrival since my card was charged well over dollars upon checkin After getting all checked in we find that pool we were looking forward to after the flight and the long day we had expected to be able to get in the pool and hot tub but no it closed at pm so that was not even an option So we were sent to our rooms and did not know that our rooms were literately on the other side of the property and since we did not have a car it took us minutes to walk to our rooms with all of our luggage We booked two rooms several months in advance and the rooms were so far apart extra walkingOnce in our rooms room service had stopped for the night since it was now after by time we got in our room I had my husband go to Marilyns cafe and get us some food My husband ordered me an Eggs Benedict with spinach and tomato added and he ordered biscuits and gravy my husband brought it back to the room after waiting an hour for his orderWhen i got my food it was not good the hash browns were burned and the eggs benedict had hollandaise sauce was burnt and tasted like it sat in a warmer for hours my husbands biscuits and gravy had a bitter taste to it The casino was kind of dirty and the machines were sticky at most of them We dined at the Tuscanys Restaurant Marilyns Cafe a few times the first time actually in the restaurant being a breakfast service the server was very friendly a super attentive short Filipino woman she was so friendly but service itself was very slownThe few times we dined there the orders were wrong and it took minutes to get our food We allowed room service in our room one day and the other days we put the do not disturb sign up as we did not trust them to come into our room while we were gone On the bright side it is only a minute walk to the strip so that was convenient This hotel and casino was mediocre at best yes the rooms were big with the queen bed but our view was an empty lot of dirt and homeless people in the distance we could see Hard rock and Luxor nWhen we did get the chance to enjoy the hot tub night and the first night we went to the pool and hot tub at the fitness center instead of walking all the way across the land to get to the main pool it was ok with a little kid swimming in the ft exercise only pool at pm we sat in the hot tub it was ok except the glass beer bottle around the hot tub with signs every where that say no glass The last night we went to get in the same hot tub and there was dark brown something in the hot tub it looked like someone went to the bathroom in the hot tub We checked out of our rooms at am and waited for our shuttle we had to wait weeks for our money to be put back on the card from the per room for incidentals that we did not use If I ever get the chance to go back to Vegas I will not stay at the Tuscany ever again I was very disappointed primarily if they use other sites to book their rooms they should state all fees and charges up front before the guest arrives and once booked they should check with their guests to see if they are driving or if they are walking and if walking they should provide a golf cart or something for guests to get to their rooms they should clean the machines frequently and they should keep thei pool open later and their room service later after all it is the city that never sleeps Never again The only reason this place gets stars is because the room was clean musty but clean when we got in it and because of the server we had the first time we went to breakfast in Marilyns