text: After much research and touring many daycares in our area we felt the most comfortable at Kids Inc We enjoyed their facility the classrooms were beautiful and the teachers were wonderful The director was flexible with us and our schedule All seemed ok nnMy first issue was when I dropped off my daughters paperwork The director was not in and the woman who took my paperwork was rude and very short with me Not the warm and fuzzy feeling you would expect from people who take care of your children all day After this happened I sent an email off to the director explaining my concerns and she called me the next morning She apologized for how her staff acted and assured me all would be ok I felt much betternnI had a few minor issues after that my daughters report cards were copied everytime Never did I get a personalized report card with pen on it it was ALWAYS a copied paper with her name the only thing written on it She came home with someone elses diaper on a few times you have to write their name on everything and they lost a favorite blankie again with her name on itnnAnd finally last week when I went to drop my girl off I noticed a new director at the front desk frantically calling in people for interviews Ok I go to her classroom Three teachers were in there whom I have never met before Mass chaos Screaming babies Kids falling over each other and nobody paying any attention I stayed in the class with my hysterical daughter in the short time I was in the class I heard who is this again What is this ones name several times all referring to children in the class the teachers could not get them straight And finally right in front of me one teacher walked over to the other teacher in the class and said I am sorry I do not even know your name Really You do not even know your coworkers name For goodness sakes get it together people Needless to say I took my daughter and leftnnI called the director right after we left CLEARLY upset and explained what had just happened and that I did not feel comfortable taking my child there and that we would not be back She was kind took my information down and said she would go see what was going on in that class and call me right back I waited a few days and heard nothing from anyone Not professional I called because they continued to charge my card on file I understand their policy they charge for weeks after you give notice But really After my awful situation and then the director not even having the decency to call me back to try and remedy the situation Unacceptable I assume they just forgot about me I spoke with the director about the charge and she transferred me to her supervisor Ashley She said she would refund the charge but was not pleasant whatsoever Her excuse was that things happen with adjustment of new staff She did not have any other answer for my issues I had that day nor did she apologize at all Nothing even close to that nnCome to find out she is the manager that oversees all Kids Inc Lovely nnAs a manager myself I completely understand changes happen People leave or are let go But part of customer service is that your clients do not feel the impact of your companies actions and if they do feel it be sensitive and sympathetic Especially when you are dealing with peoples babiesnnThis place has a ton of children obviously they are doing well Maybe Ashley or Miss JoJoJoanne did not feel they needed to make me feel comfortable or fix the situation because I only brought my daughter once a week Who knows But I will not be back Or be recommending this place or company to anyone ever nnI sincerely hope others can share more positive experiences here