text: I will start off by saying I am not giving her one star based on her workit was her lack of work I have no idea if she does good work because she did not do ANYTHING nWhen I dropped off a dress for alterations I initially thought she was great We shared some chitchat and I asked if I could have my dress in a week She said it would be fine I had planned on picking it up on a Saturday afternoon to wear to a special dinner Sat night nWhen I arrived to pick it up there it was hanging on the hanger right where she put it when I dropped it off with the ticket that said Saturday right on it nShe asked if I could come back in two days I told her I needed it for THAT EVENING and she had told me that would be ok Now I accept the fact that we all make mistakes However as a new customer she could have somehow offered to make it up to me or given me a discount or something Instead nothing So what is the motivation for me to give her the business None nGood customer service goes a long way If you make a mistake own up to it and try to make it right That is how you get and keep customers