text: We just returned home after spending nights we were scheduled for but left early The staff was friendly our room was well appointed and clean We stayed in room n We were told we had a lake view room I think someone moved the lake We had a small view of the lake but that is ok as the area is NOT attractive Our first night we kept hearing a loud thud sound starting at PM By midnight I called the front desk and they had security check things out and unable to find the source of the noise By in the morning I was wandering the halls and discovered the problem A large storage room next to us had a wall mounted cabinet and a very well intentioned employee was loading up supplies shampoo soap etc and EVERY time he shoved materials in the drawers closed drawers etc it made a loud thud No sleep for us I called the front desk at am and told them I found the problem they said great The next morning I mentioned it to the front desk and the person there said oh so sorry When we checked out after being asked if everything was OK I explained the noise issue and got a oh that is too bad so sorry nnOne afternoon we wanted to order room service from the menu that read room service available all day When we called to order food we were told no room service until PM and their restaurant is not open until PM Say whatnnGiven the rate we paid the resort fees etc they should have at least included breakfast This is a former Ritz Carlton and has good bones but they need to stop looking at every customer interaction as a profit center Given we are Hilton Honors members we were very disappointed Oh well