text: I am writing a review about the complete lack of customer service offered at the Hard Rock Hotel in Las Vegas Last week I took the Nevada Bar Exam which is a hour exam administered at the University of Nevada Las Vegas I called the University to ask for a recommendation for a hotel during my staythey pointed me toward the Hard Rock I paid a night to stay there expecting the benefits that come with a nice hotel I was unable to check in until pm on the day of my arrival However I was told that should a room become available earlier I would be charged a fee I think if I wanted to check in early n While it is not the hotels fault I am not a smoker and I started to get a sore throat from the cigarette smoke I wanted to heat up some water in my hotel room but I realized that I did not have a hot water pot or coffeemaker I asked the front desk if I could please have a coffeemaker and I was told that they were removed from all of the local hotels and one would not be provided I asked how I could get hot water and I was told that I could purchase a cup from room service for for a cup of hot water Plus tip a cup After being told this I inquired with other test takers staying at nearby hotels and despite Hard Rocks portrayal of a systematic removal of coffeemakers throughout Las Vegas it turns out that the hotel down the street LVH provided their guest with Keurigs in each roomand they only charge per night Additionally the nearby Holiday Inn also provided coffeepots to their guests To add insult to injury the last morning that I stayed it the hotel my room smelled like smoke when I got up in the morningn Additionally I was placed in a room that overlooked the roof of a lower level While the view was not pretty that did not really matter The issue that I had was that there were several fans or air conditioning units that created a buzz in the room Again I went down to the front desk not looking to change rooms but to ask for earplugs I was told that if I wanted earplugs I would need to go buy them from the convenience store in the Hard Rock On the last day I asked for a late checkout so that I could take my exam which ran from am until pm I was told that if I wanted that late of a checkout that I would need to pay an additional fee and furthermore no rooms were available n While these may seem like relatively minor events they added a huge stress to an already intense week Particularly the fact that for four days I was unable to get any hot drinking water In Las Vegas where there are a vast number of hotels to choose from what sets a hotel apart is the customer service which is beyond lacking at the Hard Rock I do not recommend wasting your money at this nice hotel because they will nickel and dime you at every turn and for individuals who are visiting Las Vegas for pleasure rather than business it does not even have the added benefit of being located on the strip