text: Let me begin by saying I had heard great things about Smashburger and I love burgers and chicken sandwiches That being said I will never eat at one again thanks to my poor experience at the Eastern location I walk in and decide on getting the club burger which I then decide to change to the club chicken to try to be healthy I ordered onion strings and a nutter butter shake so much for healthy The young lady helping me put in the order and about ten seconds later I decided that the burger sounded better She changes the order and quickly tells the cook in the kitchen to make it a burger instead He immediately begins yelling from the kitchen about how much food they have wasted today by changing orders and that he had already put the chicken on the grill I could see that the young lady was embarrassed from the scene he was causing so I said I will just take the chickennnA few minutes later the shake comes out which was good Followed by my chicken sandwich and onion strips I take two bites of the chicken and it tastes like rubber The onion strips were pure grease so I stopped after two bites from them All this as two young ladies are sweeping the floors around me and spraying cleaning products on the tables around me Always a pleasant experience when you are trying to eat I stop eating and one of the young men that works there walks by and askes how the food is I tell him that the shake was good but the chicken tasted like rubber and the onion strips were all grease He responds by saying that they are known for their burgers and he has heard several people say the chicken is rubbery He then follows up by saying that he made the shake and was glad I liked it He then walked awaynnAfter a few minutes I asked to speak with the manager He comes out and I explain everything to him His responseyeah I have had to spaak to that cook several times about doing that but he is a bit upset because they keep changing the orders on him He then says that he is sorry I did not like the food and they are trying to get the kitchen running how they want it He then walks away Does not offer to refund my money or make me something else just walks away I spent almost on food and ate about worth I would not have even expected all of my money back just the money for the chicken and onion strings Total disappointment in the quality of service and food Luckily InNOut was down the street Two double doubles for half the price hit the spotnnMy recommendation DO NOT go to this Smashburger until they make some major changes in the service and kitchen standards