text: You could say this review is for Citizens Bank in general I chose this branch because its closest to me and the one I visit most nnYesterday I went to buy dinner on my break and my card got declined no problem I will just run around the corner and get cash since I knew there was money in the account Went to the ATM and all I got was a slip saying my card has been deactivated Okay now I am starting to freak out a bit so I got to my computer and checked my account online my money was still in both accounts safe and sound and the exact amount that should have been Next step was to make a call to customer service Turns out the fraud department flagged the account because someone tried to make a purchase at a Walgreens in Colorado at am They caught it immediately and my new card is in the mail I am so glad the red flag went up so fast and my funds are in tact my only wish is that they had notified me before hand a call or email it would have saved me a little embarrassment Luckily I was only at a cafe and not a nice sit down establishment else I would have been mortifiednnLesson learned Start carrying cash and do not use the debit card so muchnnAs for the Sq Hill branch itself the employees have always been friendly and helpful and you can usually get in out pretty quickly