text: Really disappointing customer service experience nnI purchased tickets originally to see the production of Pippin Being a frequent flyer at Gammage the Herberger the Phoenix Symphony etc I was really excited for my first experience at the Phoenix Theater Also I heard great things about the show nnWe found out the day of the show that the production was cancelled due to an injury in the cast Completely understandable and I was happy to reschedule Due to travel for work the only other show I could make was the last showing on Sunday nnUnfortunately I was delayed due to weather in the East Coast and missed the show The Phoenix Theater box office has rather limited phone hours and I was unable to get a hold of anyone Finally on the day following the show I spoke with a person who basically refused to help me in any capacitynnI would have been happy with a refund an exchange a coupon for a cookie anything But instead the Phoenix Theater took my money and said Sorry Surprising given the fact that I have found other venues very accommodating looking at you Gammage I am in a customerfocused industry and simply taking a ones money while offering nothing in return is incredibly poor servicennSincerelynnNotonetoleavereallybadreviewsoften