text: I cannot believe this place Truly the worst experience I have ever had in a frozen yogurt place They advertise family friendly but they are NOT The staff totally ignored me she was reading a magazine The yogurt was soupy and had a poor flavor Worst part that while I was there the staff played a movie on the public television screens The film said the fword five times mind you I did not stay to watch the entire filmas well as several other profanities Not to mention violence sex and drug references I looked up the film later and discovered that it was rated R STAY AWAY Do not bring your children to this place Go to juju berry or Yogurtology or ANY other place Three strikes is bad enough to never go back again no matter how much I want froyonAlso I wrote the company to complain trough email and snail mail and they did not even have the courtesy to reply I also left a message with an employee on the phone no replynhere is the update since the owner made a reply to my commentnSo though I do not appreciate the owners comment below it implies I am a liar he was courteous enough to reply to the email I sent him after months of no reply but I appreciate the effort Fortunately I keep a very detailed journal I was in this shop wrote down the location as I left on December between pm and pm He was nice enough to offer me free yogurt and an apology I will not take the yogurt because that is not what I was after though I do appreciate that he was willing to apologize for the occurrencenHere is my conclusionnI LOVE small businesses and do my best to support them but NOT when I have to endure profanity in a kid friendly environment or eat soupy yogurtnHopefully the yogurt is not as soupy as it was in December I am not the only one to complain about this issue in my reviewnIf he had answered my complaints in December he would have been able to investigate the problem immediatelynMy post will remain because as I mentioned it was my worst experience I have ever had with customer service food and experience in a restaurant At least until I visit Phoenix again and perhaps I will give it another shot though there are so many froyo shops I LOVE why would I waste valuable Phoenix time in a place I do not like I will have to be really desperate