text: So very many things that went wrong in this hotel and we only stayed one night The single star is purely for the reason that it is a very pretty hotel We arrived right at checkin time which is The man helping us at the front desk informs us that our room is not ready yet but he will call us when it is with no indication of when that would be An hour later we grew concerned since we did have a dinner reservation at Comme Ca Once were able to get ahold of someone that actually had some knowledge about our situation they said our room was still not ready and they had no idea when it would be but they could put us in a downgraded room right away The room we had previously requested and paid for was a suite with a king size bed pullout sofa and Japanese soaking tub The room we ended up in had two double beds and was significantly smaller My sister who has works in customer service went downstairs to see if the hotel was willing to do anything for us since we did not get the room we originally paid for and the one hour wait time for our room The front desk said they were only able give us back the price difference between the rooms We were welcome to wait for the manager but there were already parties ahead of us waiting to speak with him I wonder why Luckily we were able to push back our reservation so that we had more time to get ready for our dinnernnThe next thing that happened was very weird We had requested an am wakeup call in order to request a late checkout because that was they way we were told it had to be done At am we received our wakeup call and asked for the late check out which we were granted mins later hotel staff and security were pounding on our hotel door then proceeded to open our door and say that since we never answered our wakeup call they needed to make sure we were all right What nnUpon our late checkout at my friend was asked how our stay was She explained everything that had happened and the man on the other end was very sympathetic and told her that he would give us a gift card to use at any of the restaurants in the hotel The gift card would be waiting for her at the concierge When she went down to the concierge they had no idea what she was talking about and they had to call the man that offered her the gift card My friend was then asked for her id and credit card Assuming that they just needed a confirmation that she was staying in the hotel she gave it to them After already using the free gift card for lunch she discovered that they had actually charged her for it After some very frustrating phone calls to customer service where the man who had offered her the gift card in the first place was no where to be found my friend will be getting her money refunded to her Hopefully nnGranted that this hotel has only been open two months some mistakes are to be expected but this was a little out of control