text: Went on Saturday for lunch and the of us were seated immediately which was nice however we ordered and waited an hour for our food while others around us who were seated after us were being served Just as we were trying to track down an employee to call a manager to our table after waiting an hour for our food the server walking towards us had of our plates We asked him to have the manager come to our table and his response was but I have your food here do you not want it One of my friends stated Surely we will take the food but can you please still have a manager come see us We had no silverware to begin eating and waiting for the rd plate We had to track down another waitress and ask for a manager again as some time had passed and there was still no manager in site nor the rd plate of food The rd plate of food finally came out and we asked for silverware and began eating Throughout the meal still no manager The waiter Carl was nice and did come around a few times to ask if everything tasted ok After we were completely done eating still no manager Carl came to the table and stated the kitchen was backed up and having issues he then stated the assistant manager was the only one working that day and heshe could not step out as heshe was assisting the kitchen in getting back on track He then stated he was able to comp us and apologized for the service nnAs we knew it was not the waiters fault we were extremely disappointed in the hour wait no silverware and no manager after requesting heshe twice The cherry on top was the fact that the assistant manager essentially could not come out for a few minutes to speak with a dissatisfied customer Extremely unprofessional