text: I have mixed feelings about LaZBoy I used to love their quality but it seems to be fading We truly enjoyed our shopping experience If you go to this store ask for Betty She is easy going friendly and knowledgeable The two recliners we purchased were delivered a couple of days later PerfectnnThen my wife noticed some issues with both chairs AARRRGGG WE spent a ton of money on these quality chairs and they BOTH have defects nn I called customer service and they sent a guy out to evaluate the chairs in a couple of days He had to order some parts the foot rest for my wifes chair and a right side panel for mine He said it would take weeks to get the parts in and they would call to schedule a repair visitnnAfter weeks I called for an update there were delays I called in a few more weeks still delays I call a few weeks later they are back ordered nnI finally contacted the LaZBoy home office through the website and they said that the parts were unexpectedly delayed but should be arriving shortly This was after months of waiting I then got an email a couple of weeks later with great news the leather had been made and was on it is way to the facility to make the parts EXCUSE ME After months the LEATHER is done WTH nnThe end result it took months to get our brand new chairs fixed FRIGGING RIDICULOUSnnI used to love LaZBoys quality and would pay their prices for it Now I am not so sure and God help you if you need to use the warranty