text: Currently at M Resort Checked in with my four kids cousin visiting from Idaho and her teenage son on nnFirst of all I was super excited about this place Mostly very high reviews for stay and food on both Yelp and Tripadvisor I care most about plush surroundings value and food I chose M Resort based on a few key factors not in order of importance nn Big plush hotel for my money because I have got kids and we do not like the smell of smoke and I am big on decor and comfort and my usual hotel Mandalay was this visit First moment we walked in we were hit with a wall of smoke I would say almost as smoky as a Harrahs in Reno My first thought was WTH The ceiling is high why is their such bad ventilation It was bothersome and continues to bother me Rooms are perfectly smoke free smelling though I think I would have left if they were not Rooms are very nice Beds are plush and firm Bathrooms are big and spacious Rooms were very clean Kids loved the automatic shades on windows and bathtub window They only had three towels in each bathroom so I had to ask for more TV in bathroom is useless as you cannot see it from the view of the tub I got a good price with the CA discount Super happy about that and the reservation lady told me wifi was included Yay Saved me day right there on top of discount Of course when I got here and kids said they were receiving a notice of charges on their phones wifi was NOT included I called downstairs and man said nope not included with CA residents discount Ugh Not helpful or apologetic about it Not happy about that at all I even confirmed when I made reservations last month after lady told me that there were no resort fees double yay by saying so when I get there there are no other fees I have to pay even for wifi access She said it is all included in the room Booooonn Buffet was supposed to be awesomeit was for my family of adults as I have kids over six year old and free year old for dinner We were there at pm Wait was like waiting for a ride at Disneyland Loooong hour Do not go downstairs to Studio B Buffet when you are really hungry as we did My kids were tired and starving by the time we got our table But it made for a lot of food to be eaten Buffet was just okay I tried a lot of different things Prime Rib was phenomenal May be better than House of Prime Rib in SF Yup I said it Cream of Mushroom Soup was very good Everything else was okaypork ribs stuffing pasta salads Cajun shrimp fried shrimp egg rolls Mac n cheese crab legs were mushy and tasteless rest mentioned above was just okay I am a foodie and I do not like to waste food at all But I felt like I needed to eat hella and get whatever just to get my moneys worth and I never do that We will try the breakfast tomorrow and see how that goes nn Pool for kids I did not want to stay on the strip since I have little kids with me this trip and Vegas pools are more oriented for drunk yr olds I did not want my kids bothering them and I did not want them bothering my kids fun M Resort looks to have a big beautiful pool and as it is away from the strip it is more family oriented Pool was closed because of winds No problem We will try tomorrow and cabanas are only Cannot help the weather and I would prefer they keep us safe so yay for M resort for that one nn Customer ServiceHERE IS where they EXCEL Having worked in CS and being a hotel snob I know and appreciate this service the most Christy checked us in promptly and sweetly Took all of minutes She was polite and personable Asked about my stay Told them it was for my birthday but I checkout that day Within minutes of arriving to my room someone brings me up a red velvet cupcake with a birthday card from Christy How friggin sweetnnCalled Housekeeping for more towels and pillows Erica was very nice and accommodating Came quick and man delivering it was also polite nnWhen we were at Studio B our waiter was great with the kids good at cleaning up the table and great at refilling our drinks Super nice even though they were obviously crazy busy more from less servers than a lot of customers but it was an early dinner so understandable I did not get his name Filipino guy working tables next to the Mediterranean food area I felt less jaded by the quality of the food because of the customer service Also young prime rib carver guy was nice and gave me the precise cuts I asked for nnAside from the lack of concern from Front Desk when I called about wifi which I assume was because he thought I was just trying to get out of paying for it customer service here so far is stellar nnRight now the stay is okay not living up to what I expected I am placated a lot by the great staff Hopefully tomorrow the pool will bring on the happy feelings I will update if needed Thanks for reading