text: Only stars for this hilton location I so wanted this to be a stellar review for our once much loved hilton brand but it is highly mixed Typically we enjoy our stays at various hilton properties for they have earned our appreciation and ratings through the years of corporate stays as working professionals nnSadly this location fell short of the high standards the hilton brand has setnnWe stopped of in Phoenix for a day on our way home from a Sedona retreatnnTired and hungry we were picked up at the airport by the shuttle driver promptly and quick deposited at the hilton airport Phoenix locationnGood driver and prompt transport which we both appreciated nnThe reception staff were prompt and courteous w rapid checkin and bottled water to ease our parched throats due to the outdoor degree temperaturennThe Hilton hotel staffs across the board have been exemplary in Arizona but this location has a very dated tired decor and is need of a facelift The carpet leading to our room was faded and worn in placesnnOnce we arrive in our room we learned our lovely balcony view overlooked the noisy freeway and parking lot and we could barely stand on it though we would not want to given the view No help for that since this is a location at the airport which we both understoodnnThere was also an odd unpleasant smell in the room which dissipated eventually though it was more resigning ourselves to the odor since we were just too tired to repack and movennWe left our bags and went down for a meal only to learn the main restaurant was closed on Sunday afternoon at pm and we could only eat in the loud and noisy sports grill so we didnnLiz our server was wonderful and would do well in a star restaurant w impeccable service The food had good points as well as poor My bacon grilled chicken wrap was excellent the steak fries accompanying it were large and underdone while my husbands steak tacos were so sonnWe turned in early due to our exhaustion and woke incredibly early so had room service Very unusual for us since we are out and about early Rick our waiter was prompt bringing fresh toast due to a mishap in the kitchen and soy milk for the coffeennUnfortunately the coffee was lukewarm barely and the toast despite dressing it up w real butter and strawberry preserves barely warm despite being brought promptly to usnnThe bed was decent but not the lovely comfort bed we expected from the Hilton brand The temperature was off in the room despite being set at its coolest setting it was still quite warm almost uncomfortably sonnThis is definitely a mixed review fantastic service and mentioned staff worthy of a star resort while downgraded drastically w the decor of a dated decades past Food also a mixed bag I do not think we will return to this location