text: An all around crappy experience for us Constant miscommunications with the staff was just too much It was my first time in a spa it was the day before my wedding I should have been taken care if Instead I was shown a door to a locker room by a woman who could not go in and off she went I later saw someone getting a full tour by a man and it made me wonder what was different that he got the full explanation Why was not a guy available to show me the ropes Instead I Ended up watching tv in the relaxation room for a half hour wondering what was going on or what i should do Boring Then aggravating Things were pretty but whenhow do you use this stuff I would have loved to use the pool thing with the waterfall Eucalyptus probably would not have helped much in my case as I just chose to leave at that point without doing the massage or anything I will not even go into the details of the other issue we had but just know that the staff upstairs does not communicate with the staff downstairs And the very LAST thing you want to tell someone after a bad experience is how they should feel As semilocals we will not be going back I will send the wife to th M based on other reviews or have her try the spa at Loewes just down the road And for myself I doubt you will ever find me in a spa ever again after thisnnUpdate They sent us a very nice very personal apology and two gift certificates for massages at the spa I gave them to my mom as I said Never again