text: Seriously the WORST car rental company I have ever experienced Here is what to expect if you ever decide to rent a car from FOX in Vegas please save your time and money and choose a different car rental companynn The rental office is offsite you will need to take shuttles from the airport They claim it is to save the airport fees and pass on the savings to the customer I would be fine with it IF in fact we did save money but they sneak in other charges as well which makes it just as expensive if not more than other rental companies n The customer service is nonexistent there and everything takes forever because there are no workers There were workers taking their time with a line of ppl You will end up waiting in line for a good hour to get your rental car Then wait even more to have someone check out your car and open the gate You literally have to hunt down a worker for every step of the check out process n Check your receipt before you sign anything We made the mistake of not reviewing the receipt carefully and were charged extra for the insurance AND an upgrade which seemed complimentary from the clerk at the timennUgh this place is a huge waste of time and money Never again