text: We visited Ktown because we are familiar with other Asian cosmetic stores with good service and unique products that work real well eg ginseng extract The store has good quality products overall eg makeup and face care Though I find that their makeup is marketed towards a and under crowd as evidenced by the light and bright colors cartoonish themes heavy use of fragrance and adolescent looking models I am still young but am over that phase nnWe visited this store twice And the second visit was our last time there for the following reasons below Things went well the first time visiting there The staff was very helpful as we were the only customers at the store nnOur second visit occurred because we were going to return a serum that contained paraben We have heard a lot about how bad these estrogen mimicking chemicals are We were willing to exchange the unopened bottle for another facial care product However upon walking into the store we saw that the staff was unhelpful and rude There were other Korean customers grown women there who were very loud and occupying the register area like unruly children and suddenly we no longer existed It kind of reminds me of seeing men who go for homely women in times of skinny cows and when they get a hottie they kick that lady to the curb nnWhen we finally got service the sales rep was getting ready to give us a hard time to make the exchangereturn We explained to her that the serum contained paraben and that we do not use products with this chemical Whether she understood us or not I cannot say due to the language barrier The day before the same sales rep was real sweet attentive and told us about their flexible exchangereturn policy What a difference a day makes nnAt that time we were willing to purchase other cosmetics Then the sales rep disappeared to the back and left us unattended for several minutes We had to flag a newbie sales rep to get this woman to the front Whether this was a strategy to refuse the exchangerefund and make us leave is unclear but that was so unacceptable At this point we did not think it was worth to continue with this business transaction so we asked for our money back Suddenly the sales rep was apologetic but the damage was already donennThe very high prices ambiguous exchangereturn policy and the products dearth of English labels is so not worth it One can find similarly priced and even less expensive products at a department store cosmetic counter Fashion Show comes to mind with much better customer service and a written return policy on their receipts Receipts are like contracts