text: I came here last night nnMy husband two of our kids and I got Gelatis but we had the misfortune of being served by the most mechanical emotionless robotic employee ever nnI attempted to make small talk with hernothing My husband and I mused over what flavors to tryno offer for sample tastes We finally selected our flavors and her service was just as cold and mechanical as if she would been a robot Even conspicuously dropping a tip in her tip jar did not elicit a thank you or any kind of acknowledgement of appreciation nnIn fact I was so turned off by her demeanor that I asked her name as we were leaving which apparently made her nervous because she immediately got more personable unfortunately we were walking out the door by that time and I was already turned off by her impersonal servicennJessie you should always treat your customers like friends offer a smile and try to be genuine If you recite a forced and bored greeting as they walk through the door and do not attempt to interact with them past asking the basic questions about what they want and their total at the register then you have failednnAlso I was not sure but I think our Gelatis were made backwards with a squirt of frozen custard a layer of Italian Ice and another layer of Italian Ice on top of that one and then a squirt of custard on the top Should not the Italian Ice layers be separated by a layer of custard so the flavors do not get mixed together Oh well This was an all around disappointing experience