text: Went to the one in Arrowhead mall could not get any help even though there was four or five employees working I was pretty grungy from work and felt they truly looked past me I did finally get some help and then they kept trying to up sell me first a tin then more tea than I wanted etc I had to be pretty firm as to exactly what I wanted and what I was going to pay for stars only because the tea is yummy I prefer Souvia tea on th street by a ton and will gladly drive further for Souvias great customer service and helpfulness If teavana has a tea I just absolutely have to have I will order online or see if Souvia can get it