text: For years I have been using Jim and his team I am a really low maintenance client I carefully keep and organize all of my tax stuff receipts forms etc and then once a year deliver them to his office The only time I really ever talk with him or his team is when he calls after completing my taxes to let me know what the outcome is He is been friendly and and enjoyable to talk with on the few occasions we have talkednnHes done a good job though I have never had a CPA before so I base that only on the fact that my return is better than when I did it myself using Turbo Tax I have noticed that my costs for his services have gone up several hundred dollars over the past few years but I understand there is a price to pay for good service so I have never complained about paying each timennThis year for the first time in the or year history of using Capital Accountings services I needed Jims team to go above and beyond and file my taxes immediately I sat with him during the first week of February and personally explained that I was at risk of losing my entire return K if he did not file so that I received the return prior to the end of the month I was very detailed in my explanation and he explained that the IRS needed to update some files that would not be available until Feb th but that he would file my returns on the very next day Feb th Since that was the best that could be done I agreed thanked him and shared my appreciationnnOn Feb th Tues I called his office to ensure he had everything he needed to file and to verify that it would be done that day I left a message with a woman who answered the phone She assured me they had everything and would call immediately if not I heard nothing from them so I called back on Friday th just to make sure nnTo my disappointment I recieved a call from Jim later that day asking me to remind him why I needed them filed on the th My heart sank I could not believe my ears He had not filed my taxes they were just going out on the th and I was not going to receive the return until March All of it lost Every single penny of that k is lost nnThis is no way to treat customers on the ONE occassion when they ask you to do a little more than usual The cost to use Capital Accountings services to file my taxes Over K plus I imagine he will even submit an invoice for his time Talk about a disaster