text: I have never written a review before but I feel like this one is necessary Polished is in my neighborhood so I looked up their phone number and checked out their site while I was online The site made it sound like they really cared about customer service and I was excited to have an awesome and unique experience I booked my pedicure they made me feel like I was lucky to get an appointment The place looked beatiful when I got inside It was all downhill from there though The receptionist had to tell the tech to come out times yelling from the front desk Diane or Diana started filling the tub and walked away when it was about to overflow someone hollered at her As she was filing my toenails she continually looked away while talking to others that she apparently knew She sliced my toes a couple of times and they ended up very short I am not sure if this is how she usually files or if it was just because she was distracted One of my favorite parts of a pedicure is the foot and calf massage she barely rubbed in the watered down lotion definitely not what I would call a massage The polish job was sloppy there were several spots at the tips and sides that went unpolished and they all bubbled by the time I got home nnRead their website and see the type of experience they advertise My experience was far from luxurious or exceptional and I definitely did not feel like a VIP