text: The technicians were pleasant to deal with After the first repair of our heater we would gone weeks through December without heat waiting for home warranty to approve and schedule an appointment the heater broke again the next day So we spent Christmas in a cold home without heat After Christmas Qual Tech sent someone out again to reassess the heater and found that the coils were broken and the heater needed replacing We then spent New Years home without heatnnJohn has always been very pleasant to talk with on the phone has returned calls promptly and done a great jobnnThey were successful in persuading the Home Warranty company to provide a new heater to us which is wonderful extremely helpful The home warranty company has made us do more than service calls on a broken AC system through the summer yes unheated home in winter uncooled home in summer thanks to home warranty company nnSo we are very thankful to Qual Tech for the followup service calls and persuading our home warranty company to replace our heater nnBut the technicians or just of them there were but only distinct pair of greasy footprints managed to find a puddle of greasy oil in our garage I did not know it was there I would have cleaned it up promptly it is come under my car in the last weeks and there are now greasy oily footprints all over our garage floor in front of our door and in and out of the garage I have spent the last hours bad timing lost work trying to clean up after them We cannot walk into our house from the garage It is going to take a few more hours to clean this mess nnI really wish A I had known about the oil spill I would have covered it with cardboard at least and B the technician had had the sense not to step in oil then spread it everywhere AND seeing that he would stepped in oil STOPPED spreading it everywhere then cleaned up after himself nnWhen I do repair work mechanical work building work etc I take pride in my professionalism of cleaning up after myself and leaving the area cleaner than I found it Most professionals I know feel and act the same way nnThis may seem a small detail but it goes a very long way in customer satisfaction Creating a mess then leaving it behind as your calling card also leaves an indelible impression