text: If I Could give this hotel no stars I would Its a beautiful hotel but I Will NEVER ever in my life stay here again I went in May for my friends wedding with the expectations of having a wonderful weekend and for my friend to have an amazing wedding We checked in on thursday and everything was good They then informed us on friday that we needed to change rooms for some unknown reason stating they needed to fix something in the room which was just the first of the many inconviences to come We went to our new room we had hung my friends wedding dress in the closet at this time the bride was not in the room and was in the lobby waiting for her fiance After about a minute all of sudden the water alarm went off in our room and flooded our room in a matter of minutes so flooded we could not even see the floor we grabbed my friends wedding dress immediately when we ran out of the room but it was too late the entitre dress was soaked and black stains were all over it from the dirty water and fire extingushing chemicals As you can imagine we were totally in shock and my friends dollar wedding dress just got destroyed the day before her wedding You would think the hotel would be the least bit accomadating or apologetichahaah ya right the security showed up to the room and was turning the alarm off i asked them a question and the people completely ignored mei then went to the lobby soaking wet and barefoot with the wedding dress in hand and asked the front lobby what they were going to do about this situationthey did not even aplogize and proceeded to just move us to another room they then HOURS later had someone come get the dress and attempt to dryclean itthey could not fix it They told us they would do an investigation of who was at fault over this and it would take three days Well how come the next day my friend had over charges on her credit card that added up to they said it was our fault that we broke the water alarmits so unbelieveable to me how a nice hotel like this handled the situationneedless to say we will be hiring a lawyer if necessary and will be writing a letter to the owner of the hotel PLEASE no one stay at this horrible horrible hotel they know nothing about customer service at all