text: WOW where do I start with the negative comments on this one This place is astethically pleasing but the staff are so incredibly rude The gorgeous ambiance of the hotel why it is getting stars instead of seems to effect the staff in that they are snobby arrogant and the best of the best in Vegas hotels means you are simply commonfolk and should appreciate and kiss their feet that you get the privilege to stay there I was incredibly polite throughout my stay and did not deserve the way I was treated nnI booked four standard city rooms for a Bachelorette party I requested on the reservation that I made MONTHS PRIOR to arriving that they be connected Ok I get that your hotel is busy but really How hard can that be when I made the reservation months prior I have plenty of friends that work in busy ritzy hotels IT IS NOT THAT HARD So all of us hung out in the hotel for the day while we waited for our rooms to be ready When I checked back at pm to see if they were ready the staff informed me that because I made a request the rooms be connected the room may be ready at pm or pm tonight you never know you ARE staying at the cosmopolitan so we never know what time your rooms will be ready WTF I did not pay for four hotel rooms to be available at pm tonight and the attitude was completely unnecessary The rooms became available at pm and they were split up all over the hotel Awesome nnThe rooms they were nice and clean what you would expect The food tray with the sensors my favorite on the tiny little table if you tap it it sets all of the items off so expect to pay for ALL OF THEM even if they are not eatenused I called down to have the tray removed due to this and they told me that sending up a technician to remove it would be Oh and if you want a cord to hookup your ipod That technician is Oh and when you call down to customer service to deal with these issues Expect the staff to also be rude and condescending THE CUSTOMER IS ALWAYS RIGHT does not apply to this hotel nnFor a special occasion some hotels treat you better than their normal customers because someone is celebrating something special Forget it here This hotel is beautiful and I will come in to dine go to the pool and the nightclub but I will NEVER stay here again