text: This is the response that I got from Bookmans for my review As I responded to her I find it reassuring that management looks into customer feedback I am still not a fan of buying newer games from them I like that they are at least listening to customers concernsnnThanks for taking the time to leave a review of our store I understand your frustration with increased prices We do our best to stay competitive with other used retailers and unlike new retail we offer a day return policy for video games so you are not stuck with a game you are not into I often hear from customers that this is the biggest selling point when choosing between new and used video games With Bookmans you do not have to commit to a title like you do with new retail Anyway I just wanted to say hi and thank you for the kind words We look forward to seeing you in the store again soonnSincerelynKatie DowningnStore ManagernBookmans Phoenix location