text: PHX locals be careful READ WEBSITE Rental Information and contractnnSummery of issuesn misleading booking information unless you hunt for it on sixtcomn PHX staff seems clueless on the on rulesn PHX staff attempts to make it seem that the rules do not apply even though it is in the contractn Customer service eventually response but tries to give subtle blame to you and points this out by using the wrong information nnDetails of issuenIn the online booking process you have the idea that the rental is unlimited miles NO MATTER like any of the reputable car rental companies hertz Avis etc On their website on vehicle selection page to the right of the rate it states unlimited free miles incld There is now limitation warning on this page There is no terms and conditions on this page except at the bottom general terms that mention nothing about thisnnWhen selecting the rate you are taken to the Rate and Extra page Under Your Rate it stills mention Include Unlimited Miles Looking all over this page there is nothing that warns you No terms and conditions link is visual However the obvious place under Age Restriction the user has to hover over this section in order for Rental Information link to be displayed Hidden in the rental information there is a section title Cross Border Rentals Territorial Restrictions here it does state that Renters who do not have a return airline boarding pass or round trip airline itinerary may not drive the vehicle outside the state of Arizona This is also located on the Personal Information page at the very bottom under rental informationnnThe major problem when questioning the staff they had NO IDEA of this and said we never charge anyone extra miles Trying to make it seem like you will be OK even though their Website and Contract states otherwisennBecause I read in detail the contract after i had gotten the card I was still charged for the day However after contacting Sixt regarding issues they did refund the money However they are sure to point out the following Allow me to take this opportunity to inform you of our policy that can be found in our terms and conditions online WRONG It is the Rental InformationnnSo for everyone ensure that you read the Rental Information and the Contract closely no matter if you are local or nonlocal