text: I came with every intent of purchasing a wallet from Kate Spade and then a pair of flats or bag that suited me nnA sales associate gave me a very lukewarm welcome I do not expect to be greeted with flutes of champagne at all but it really felt lackluster and did not set a good tone for my experience I knew which wallet I was looking for and proceeded to try and find it The sales associates left me alone which I appreciated because I like to get my shopping on and ask for help when I need it Other people might have preferred to be approached at least seeing as there were three employees and only one of them was occupied with a customer who left very shortly after I arrivednnI crossed the store a few times and could not find what I was looking for so I asked one of the ladies if she had what I was looking for Without double checking or asking me to show her the wallet I was looking for she immediately told me No we do not have that wallet here It is new so we do not have it in stores yet It is not even available Props to the woman for knowing her stuff unfortunately the wallet had been available since the fall I first found it on Nordstromcom Maybe it was my mistake believing a store would carry it is own products or that an employee at a Kate Spade flagship store would be more knowledgeable about their products than I would be In that moment I decided I would not bother with a pair of flats andor a purse figuring the sales associate would not be very helpful anyways I booked it to Nordstrom and found exactly what I was looking for and even got off my purchase wallet was not on sale nnI would not rate the customer service here as uppity just poor