text: Wow I am still stunned at my experience from this hotel Normally I stay at the TI or Venetian Mirage but since I waited until the last second and it was four days before New Years I went against my better judgement and booked at the Las Vegas Hilton aka Las Vegas Hotel Well the room was more of a star room adequate functional with a bathroom that resembled a motel bathroom They basically added a dollar flat screen which qualifies as a remodel nowadays at these hotels But why do I give it a one star rating Well we wake up New Years morning and my fiance tells me she has a bug bite on her hand Which I kind of assumed maybe it was from a mosquito except there was two bites right in a row Well at that point guessed who came crawling up the comforter I was the actual resident of the room Yes you guessed it We were not alone in that bed it was indeed a disgusting BED BUG in search of dessert When the Las Vegas Hilton says free meals they should qualify that I had never seen a bed bug to that point so I trapped the little guy in a glass and googled him It was a bed bug for sure flat looks like a tick a little bigger than I imagined So I took him down to the front desk and asked the manager Melissa what she thought it was Surprisingly enough she had a look of bewilderment I do not know was her response I educated her and told her its a bed bug apparently she is never seen a bed bug before So then the hotel went into response mode and told me security would meet me in the room I went up to the room to meet security minutes later no security I called back down the front desk and RC told me security had some emergencies to deal with and to call back in an hour He graciously offered me a free buffet while we waited So not being one to give up a free mealI took him up on his offer It was interesting that on the reason slip for the buffet he did not note bed bug infestation it was noted leaky tubDenial Well buffetbelow averagesounds good in theorybut it reminded me of airline food back when they served it free So I returned to the room and waited for security As we waited for security two more bed bugs beat them to the room Apparently the good word is out about the complimentary blood buffet in room I called again downstairs to RC and he says Lee from security on the way to investigate Lee shows up shortly there after looks at the one we captured and the other ones crawling around who knows how more there are that we cannot see as they blend in well on the brown floor and furniture and calls down to presumably RC to tell him yes there is a bed bug problem So let me cut to the chase here is their solution Since I am leaving the next day is to move me to an upgraded room which is basically the same room plus a sofa and a bathroom that looks more in like it had been remolded in the past ten years Noticing that it seemed that this remedy was all that would be offered I went to the front desk to request a refund I believed this to be a simple and easy request Alas they did not agree I was told to take it up with risk management Who is risk management Dissatisfied I then left a message for the hotel general manager Joanne Murphy to call me Two days later no call apparently this is how they take care of their guests nnIn speaking with RC and JR of their management yes apparently the ones that talk to you only give their initials They stated that bed bugs are in all hotels the Wynn Venetian etc My response wasmaybe But what is different about those hotels is that they seek remedies to satisfy their guests not try to sweep it under the rug or believe a fair remedy is to feed their guests disgusting buffet foodnnI have to go now I have to dry clean these clothes to make sure there is no eggs in them or otherwise I would have my own infestation nnThanks Las Vegas Hilton and Joanne Murphy