text: There should be the option of getting no starsnEric the store manager was a complete failure in helping me His employees managed to help me with my iphone upgrade I paid the balance and followed the store employees instructions and ended up without a phone for n hours I showed up at pm they would not let me in the store to fix things I have been with Att wireless for over yrs They have a bunch of idiots working there no clue of customer servicenI will write until that little sh looses his job if that is possiblenI am going to the store today for the th time and I still will not be getting my upgrade At this point I just want my old phone back so I can call someone anyone nyrs x per month nService received yesterday is worthless