text: I want to start by saying that this hotel has really responsive customer service and impressive service recovery On checking out you are always asked How was everything Typically I say Fine and leave it at that This time I actually told them the truth the first room I booked into had a failed door lock The second room an upgrade and a very nice upgrade had a heater that worked but made awful noises The hotel sent staff to address both problems right away and on check out empowered staff to adjust the bill accordinglynnThis is great service from a hotel with a very nice layout amenities and location I have used the Hyatt Place brand when traveling for business This trip was to visit my niece and nephew for Thanksgiving We reserved two rooms for myself and two adult sons I received an upgrade after the door lock problem Beautiful room really clean spacious and an awesome view My sons took an evening walk and found that the location was really ideal The found an ice skating rink and enjoyed a night skatennIm very impressed with this property the FREE wifi the complimentary breakfast and the great customer service I only deducted a star because you clearly should check room heaters when the weather turns and working locks are integral to feeling secure when staying at any property