text: Incredibly disappointed and somewhat insulted nnWent there for breakfast Sunday at am Granted this location is in the business area of Scottsdale there were not many people out and about there was a Brueggers employee on the corner with a sign encouraging people to come in for breakfast There were employees within sight when we walked in there were no other customers in the store although were outside We were greeted by one employee from across the store and while I waited about minutes for the lone bagelmakerguy to make toasted bagels wcream cheese for my friend NO ONE came out to help take my order Another employee came in and out of the dining area he was really focused on wiping the Coke machine it did NOT look dirty it was clean as was the rest of the store But this other employee either just stood at the cash register staring out the window or finding something to do while I waited for the lone bagelmakerguy to take my order which was toasted bagels wcream cheese the other wlox etc By the time I got my bagels my friend was completely done with his bagels so we left so much for eating out together During the time minutes I waited for my bagels and probably would have been quicker if the employee had simply turned up the toaster heat and slowed the conveyor so the bagel would actually toast rather than put it back through FOUR TIMES I saw other employees who did NOTHING to help the one person behind the counter When I constructively expressed my frustration to the cashier who turned out to be the manager I forget her name she told me she was doing inventory and responded I was not aware of the situation to which I replied yeah that is how it goes like hello OBVIOUSLY you were not awarennLook I have about years restaurant and retail management experience for companies that lead in customer service and for a national chain Brueggers fails miserably As a business you NEVER sacrifice customer service when doing inventory and you train your employees to MULTITASK If there is anyone waiting and you are able HELP your coworkers This was one of the worst experiences and poorest examples of customer service I have seen in a very long time