text: CAUTION DO NOT US THIS COMPANY IF YOU WANT GOOD SERVICEnnI have not positive to say about my experience with Gabriels Appliance Service Repair I have a home warranty through Landmark and my stove caught on fire while I was not using it due to an electrical short nnGabriels Appliance was contacted by Landmark the next business day and I received an email from Landmark saying I should get a call within hours I never received a call The next business day I called to schedule an appointment nnThe tech showed up to the appointment and diagnosed the stoveoven and confirmed it was an electrical short I asked how long it would take to fix he said he would need to see how long parts would take and would call me the next day After not hearing anything for three days I called Gabriels Appliance and the could not find the paperwork from the tech and no parts had been ordered at that point I was then told that the parts were on back order and would take a week They scheduled an appointment a week out from there which means over weeks since the stove had caught fire nnA different tech Al came to fix the stove however he did not have any parts to fix the stove He took the stove apart and rediagnosed it and wrote down what parts were needed in order to fix it Once again I did not hear anything from Gabriels Appliance I called to see what was happening and Gabriels again had not ordered the part as they needed the model number of the stove nnI gave them the model number and they told me it would take another week for the parts to get in I complained to Landmark and the confirmed the parts would be in on Thursday a month later and the Gabriels would be calling me on Thursday to set up an appointment for Friday Once again I never heard from Gabriels on ThursdaynnFriday morning I got a call from the tech Al but missed the call I called him back right away and left a voicemail with a good number to reach me at He attempted to call minutes later but was not the number I left on the voicemail He left me a message saying he is leaving this side of town and will not be back But he did not call me at the number requested on the voicemail I left nnI called the office at Gabriels and they said there is nothing they can do They said they do not have the parts yet and will not be able to schedule the appointment until Monday I asked why did Al call me to set the appointment if you do not have the part yet I then asked directly do you have the parts yes or no and the only answer I could get from the office manager was that they received a shipment from Landmark nnThen I asked why they did not call to schedule the appointment on Thursday the office manager told me that it was her fault and that she did not have time Then she proceeded to blame me for not answering my phone even though I gave Al a different number to cal nnI asked her about their lack of customer service and she said Honestly I know you are not receiving good service but there is nothing I can do She never apologized for any of the mistakes rather put most of the blame on myself nnFinally with me not giving them a choice and arguing about it needing to be fixed on that day because it had already taken a month and they had the parts and that it needed to be fixed that day The tech was supposed to call when he was on his way He never called and just showed up beat on the door in a very rude manor was rude the entire time he was in my home nnI asked a question about the invoice he wanted me to sign as I was not going to pay a dime and he was very very rude in his actions with me nnThis is the worst service I have received from any company in my entire life and I will never do business with recommend or have anything positive to say about the service at Gabriels Appliance