text: My stay was so bad that I will simply copy and paste part of an email I sent to management To sum it up I had no service at the front counter a dirty room no towels dirty bathroom locked out of the room waiting in the hallway for it seems like an eternity and told that they could do nothing but have me wait then sent to a second room that was dirty again with a non working remote control WTF I shot videos of my experience which are up on youtube and the management on shift did not seem to care I have video of me telling them that I have video of the crappy service and they did not even want to view it at all Ridiculous definitely Our past stays at Bellagio a sister property of theirs MGM and WynnEncore have been excellent nnMy recent stay at Aria was alarmingly bad In the past years I have been frequenting Las Vegas I have not complained once about hotels I have stayed at I started my experience on the th of December with nobody greeting us at the front desk check in with lanes open We eventually walked up to the attendant with her head down not looking at customers and got our room The room was dirty with dirty shower and hair all over and no towels Also we had to call for the in room dining menu since no folios were filled just empty shells On our nd night we were locked out of our room and then told that the entire key creation system was down so we waited for someone to let us in Problem nobody was sent up to help let us in We iPhone searched for the front desk again and got someone up there eventually who ended up unable to help Cue second master key holder and I started shooting videos via iPhone to show this service She also said there is nothing to do but wait My gf had stomach problems and needed to get in to our room we paid for but we could only wait as she was unable to do anything Cue locksmith and finally we get in Since the entire key lock system was dead in we were moved to Good luck with that because not only was that room dirty when we walked in but the remote control did not work I called in to have it fixed while we gambled and the remote in the second room was stood upright but still did not work Our past stays were at Bellagio a sister property and Wynn both of which were great experiences Never in my Vegas experiences have I encountered such ridiculous service I have included the YouTube links below of my key lockout experience for you to view The assistant manager on shift did not seem to care about my videos but I think the public will I hope this will she would some light on my displeasure and you will understand that I could not imagine how service can run like that in a high level casino I hope you can give me an explanation on how this is worthwhile of the money I spent to visit your establishment and how the service was in the videos I have made