text: I stayed here on a family road trip to visit some relatives in Las Vegas A convenient location off the Strip this place is very much appreciated from being adjacent to the Las Vegas Convention CenternMy family and I had a late check in The overnight agent was cordial and patient with checking myself in He asked my preferences and did his best to accommodate My family had forgotton some bags in the rental car and we asked the front desk agent to radio the Valet for the rest of our bags so we may change faster before an appointment in the morning He radioed in front of us and the ValterBellman on the other side said you are kidding me I just brought all the bags up and parked the car The front desk agent looked embarrassed so he stepped away to talk to the ValetBellman Momentarily the ValetBellman appeared and repeated to the Front Desk agent not even acknowledging us that he could not believe we needed the rest of our bags My sister stated yes please He looked at us both frowning and upset and saying I asked you if you had all the bags and you said yes confronting my little sister She stated it was very early in the morning and she forgot two in the front seat He gave a loud sigh and went back out Please note the parking garage is only steps away nWe described to him the two bags up front to have delivered to the room When he came up to the room he had brought the wrong bags but being in a bad mood and apparantly showing us we decided to get the rest of the bags in the morningnThe layout is easy enough Very easy to get around Inside there is a Cafe behind the Front Desk that serves Illy Coffee major plus because that is my favorite coffee brand But the cashierbarista was short staff There was a line of and she was by herself hopefully I would like to assume they are not staffed like that all the time and I just happened to be there on another ones break But no relief nThe room was okay A typical room but I would expect more from a Renaissance brand Also the therapeutic bed did not fit the bed board So when my sisters and I would talk on each others bed we could feel the mattress slide underneath us to fit the bed board The walls are thin We could hear the next room coughingnThe morning Valet were all cheerful Tangerines during check in were a nice touch The furniture may be too tacky modern for my taste The television screens are good but when my mother in the second room tried to hook up the internet connection from her laptop to her television in the room it would not read The pool area looked a little tired A little disappointingnWhen my family came back from the last night out they found a COCKROACH ON THE FLOOR IN THE HALL OF THE LOBBY Now I used to live in Vegas for a few during the boom of the real estate I remember the houses of my and my neighbors have to get rid of the desert bugs But a cockroach in a hotel is a nightmarenWhen they told me this in the morning we talked to the Manager on Duty She deeply apologized I had to correct the folio my mother had talked to someone that night to take off the bill because it was not working and this was not done nId only come back here unfortunately just for the coffee It was not my forte