text: If I could rate this hotel as a star I would I was looking to find a decent hotel to spend a summer weekend in Vegas with my boyfriend Sure Luxor had a great budgetfriendly rate to offer for a weekend stay That may have been the problem you get what you pay for nnUpon arrival the concierge did not even confirm the type of room I had requested Instead he just gave me a standard room when I clearly requested an upgrade as part of my MLife rewards I decided not to ruin my trip over that small matter That became the least of my worries as the weekend progressed On the first night I noticed an awful smell coming from the AC vent and realized that it was leaking and the water was being absorbed in the carpet leaving a humid smell I called guest services and they assured me that someone would take care of the problem in the next hour After waiting an hour my boyfriend and I decided to leave so we could make it to our dinner reservation and I called guest services to let them knownnAfter a long night out we returned only to find that nothing had been taken care of I was soo upset at this point and called for the third time The representative told me they could not switch rooms and that instead he could give me a discount for the inconvenience I decided that if they took care of it by the next day it would not be a problem Day came along and still the AC was leaking I talked to a representative in person and they offered me yet another discount Why cannot these people just move our room and fix the damn leaknnFinally we checked out on the rd day and made it safely back home to San Diego Upon our return we noticed that my boyfriends pairs of shoes were missing We had a bellman pick up our things when we had checked out and they had lost the bag of shoes about value for both pairs I was sooo furious and this time I called and asked for the Manager of VIP sales After making a big fuss he decided to waive our night stay since he could not find the bag nnAll in all it was a horrible experience to say the least Customer service should be priority and for a Las Vegas Strip hotel Luxor is not worth a dime Spend your money elsewhere and save yourself the hassle of dealing with incompetent and unprofessional hotel staff