text: This place does not need another bad review but I am giving them one because it is worth it to me to write this all out I am an MOH to my best friend and we just had the WORST afternoon with these people essentially the most horrific bridal situationnnMy best friend the bride bought her gown at the Phoenix Bridal Convention back in January through this bridal shop The sales people were pushy the day of the convention but my friend loved her dress so much and the price was right so we overlooked it The brides mom put down half of the for the dress and they charged her credit card the wrong amountnnThey were supposed to call the bride when the dress came in the first week of May and she did not hear from them She basically had to call every week to finally get an answer that the dress was in the shop and to schedule her first alterations session with their seamstressnnWe show up this afternoon the bride came in from Flagstaf the MOB came in from Colorado for this fitting We get there and first they cannot find her dress of course we are panicking right away Then they find the dress and for some reason mixed up her appointment and thought it was at pm rather than pm so the seamstress was not in the shop and was not available in the afternoon to come in This place contracts out seamstresses they do not have an inhouse seamstress and this was NOT made clear to the bride when she made the alterations appointment When we asked if they could call in another seamstress they could not find their contacts and did not even understand when we asked how does your seamstress contracting work they had no answer because they did not even understand what that meantnnFinally we decide we are going to take the dress elsewhere to get altered because the bride at this point does not trust this place and wanted to get out AS SOON AS POSSIBLE She got a free veil and tiara at the convention when she bought her dress so we needed to get those items from the store and then we were going to leave It took them an HOUR to figure out what veil and tiara she had preordered people would say they were helping us then walk away Essentially the worst customer service I have ever experiencednnWe walked out with the bride in tears the mother extremely angry but at least we had the dress and no longer need to deal with these people Long story short DO NOT order your bridal items from this store they are disorganized it was disgustingly dirty in the shop and they will rip you off without even knowing it