text: my experience at Aria this weekend started off bad By the end of the first night it got worse By check out time it became funny how awful this hotel is nnWe arrived at Aria on a saturday at am We were expecting a long check in line but were pleasantly surprised that each check in line had only people ahead of us We chose a line and waited minutes went by and we did not move up one place The front desk attendant was flipping thru an employee manual trying to help the same couple that was in the front of the line when we arrived TERRIBLE I moved to a different line Another minutes later we finally got keys We were so excited to get into the room at this point We opened the door and i noticed a hair dryer sitting out I said oh that is wierd That Is when i noticed PEOPLE IN THE BED The hotel had given us room keys to another persons ROOM this has never happened to me in my entire life much less in vegas When we went downstairs to complain still in shock the manager did not apologize to us and actually said to me its fine I told her this was NOT fine so she gave us a dining credit nnother notable thingsn If you have an iphone or ATT you will not get service in the entire hotel n casino and sportsbook is very small We chose to watch the game in our room instead of the casino because there was nowhere to sit n Visually the hotel is UGLY Everything from the carpet to the uniforms they make the attendants wear is really dark and drabn rooms are SMALL MGM grand had bigger rooms n the black out shades that are standard in all vegas hotel rooms do not work here We were awoken at am by light coming in thru the edges of the shades Not cool aria n the mall has approx stores open unless you are in the market for a thousand dollar LV bag or Tiffanys jewelry just skip this mall n we ate at ate restaurants in the hotel they were all terrible service and food Really surprising since of the reasons i love vegas is because there is always amazing food and service nnThe nd thing that happened was after a long night out in vegas we came back to our room and the TV had been left on We tried to turn it off but the remote would not work there were no buttons on the tv to manually turn it off We called the front desk times before someone answered Apparently they were not answering because there was a drug issue in the hotel that is exactly what the front desk agent told usawesome They told us that the engineer would need to come up to change the batteries hours later we got some new batteries in our remote The engineer told us he is been replacing batteries about times a day since the hotel opened Why would a brand new hotel have old batteries in their remote At this point we just want to go to sleepnnThe next morning instead of enjoying our last few hours in the hotel before check out we just decide to leave We go to check out and there were bogus charges on our hotel bill mini bar mostly this was strange to us because houskeeping did not even come while we were there Luckily they removed those charges nnAll in all this hotel is terrible it was a terrible decision for the owners to open this hotel without properly training their staff Everything seems to be done half assed I have absolutely zero desire to ever give this hotel another shot With the amazing other hotels in vegas at similar price ranges palazzo venetian caesars etc aria would be my LAST choice hotel