text: Putting this on yelp since Metros website has no contact link I have been a Metro fan from the s and I am now a former customer This location has had service issues from the get go I kept hoping it would improve but no lucknnTook my wife and son for dinner this week and as usual my son ordered a chocolate shake We noticed he was not drinking it and we asked why He said it was not the same as always Upon tasting it it was odd tasting and had dark chocolate chips in it We asked the waiter and he said they were out of ice cream and used gelato instead We voiced our displeasure and he said sorry but did not offer a refund or substitute itemnnHow about having some integrity and letting us know you are out of ice cream when we ordered it Then when we voice our displeasure how about taking it off the bill Since neither happened its time to take Metro off my regular rotation Too bad because I could not wait for this location to open Got to big to control quality