text: How to turn a potential star review into an instant one star review nnEverything went pretty well when we rented our car from Enterprise I do not blame them for the long bus ride from the airport to the rent a car center or the poor signage at the airport for how to get there I do not even completely blame them for the fact that our car smelled like cigarette smoke But turning the nice little Toyota Camary in after a pleasant Thanksgiving vacation and being told that I had damaged the car was one way to ensure that I never do business with them againnnWhen I pulled into the lot and got my bags out of the car a cute little girl with a slide rule and a electronic gadget came over to do a walk around No problem so far as I am concerned since the car was either parked in my sisters yard all alone in Mesa or in the valet section of the MGM Grand in Vegas what could possibly have happenednnThats when she told me about the dings on both the passenger and driver side doors and asked me if I had noticed them in our first walk around when we picked the car up Did I see them then I do not even see them now I said So she walked me down to the corner of the car so I could look down the side of the car and see where the light refracts a little where the ding can be seen Seriously I was immediately dumbfounded and angry Which by the way is a sure sign of poor customer service So I asked to talk to her manager She said sure but he would tell me the same thing She called him and rolled her eyesnnWhen he showed up I told her specifically not to tell him what she was seeing and asked him if HE could find it After he had a little trouble spotting it she went against my specific instructions and told him where it was causing me to go ballistic Another sign of a poor customer experience I launched into the whole sisters yard valet parking lot thing and added a bit about stopping by Target for mins to pick up some Fabreze to get rid of the tobacco smell And he started to back her up until I made it clear that even though they had me over the barrel because I had a flight to catch this was completely unreasonable and seemed like a scam If they want to really provide a service they should have that same eagle eyed attention to detail on the initial walk around but if I have to be the one on the defensive from day and feeling like I have to wrap the car in bubble wrap to prevent getting dinged when I bring it back then they can consider me a lost customer After my tirade the manager decided I was not going to pay and he said we were good to go nnToo little too late National has never asked me to do a walk around in case you are wondering who to use instead I just bring my own bottled waternnThe other Kevin SnnUpdate I had to use Enterprise in Issaquah WA when my car was being repaired and the service was pretty good The star rating is for the Phoenix Enterprise office at the Airport