text: I have to say this is the worst furniture buying experience i have ever gone through The woman at the store who helped me Maude was fantastic but that is where it all ends Do not buy from this store if you intend to use delivery or if you have to talk with customer service I ordered a sectional custom made and when it was delivered hours after my scheduled hour window there was a rip in the bottom of one side of the bottom of the sectional The deliver guys were going to put it in place as if nothing was wrong I told them wait a minute and then they acknowledged the rip The main guy did not speak much English He called somewhere to report the rip and asked me if I wanted to refuse the furniture Keep in mind I moved into a new house and had no living room furniture and it was just before Christmas I said I did not want to refuse but I want it fixed He then said something that I never could understand and then finally told me to call to schedule the repair nnI called the next day to schedule the repair and was told the damage was not reported and not documented I then had an argument with the CS rep and told her the driver even took a picture of the damage She finally said they would fix it and not charge me the That comment infuriated me since they caused the damage The repair was scheduled for today one week after I scheduled it I also scheduled the delivery of the remainder of my order I called last night about the time for the repair and was told it not scheduled yet but someone would call me back Of course that did not happen With the first delivery when it was past the hour window I was told someone would call me back with the time of delivery since the truck was running late and that did not happen Do not trust they will ever call you back nnSo I just called again today about my repair scheduled for today and I was told my repair was not scheduled today The CS rep said it was not scheduled no less than times I told her at one point to stop saying that since it was scheduled for today and even last night I was told it was scheduled for today She told me again it was not scheduled for today So now I have to wait another week since I refuse to take any more time off from work for these losers and of course I have to wait from AM to PM for work on furniture they ripped I will never buy anything from these people again Do not believe all of their hype about delivery etc It is a nice store and some good prices but their customer service is horrible nnI called back and got the name of the owner of the company and I am sending him a letter I wonder if he knows how lousy their customer service is He probably will not respond but he needs to know what is going on with his stores Buyer Beware I wish I would have looked on Yelp before buying from them