text: I am not a huge fan of MS I think because I did not grow up here and so it is not been a part of my childhood I do not really get the hype and hype tends to put me off places But I am not actually here to review MS products I am reviewing the online storecustomer servicedelivery servicennThey use this ridiculous delivery service located out in Livingston that only holds on to packages for days before sending them back If you are having a busy week and get in touch asking them to hold onto it for an extra day they basically tell you to GTF and speak to MS So you then go speak to MS about it and they say yes no problem we will send it out for an extra delivery for you because the delivery company messed up and did not leave it in a safe place as you requested and you think cool what good customer service But then that extra delivery never shows and when you contact MS in a rage because the package has now been returned to them they say oh yeah we got in touch with the delivery company too late to schedule another delivery but here is ua so when you reorder the product you can get special shipping You then go back to them and say uh thanks for telling me that the product was going to be redelivered when it actually was not and thanks for the ua but actually I bought that expensive product with a off voucher which I cannot use anymore so ua really is not going to cover it and you know what they do then Ignore you nnOr at least they ignore me when the above happens to me nnMoral of the story is however you feel about MS food products and clothing their delivery company is difficult to deal with if you have a busy life especially when they ignore instructions to leave packages with neighbors or in a safe place and the customer service is not willing to do anything do keep a customer nnTheir customer complaint forms are even poorly set up so instead of containing a history of communication between MS and the customer you have to file something new every time and could theoretically get a new rep every time who had no idea what you are talking about nnIts a shame because it really is a UK institution and especially a shame because dammit I wanted those lights but I absolutely will not be shopping here again