text: I WISH I COULD GIVE THIS ZERO STARS THIS PLACE IS A NIGHTMARE AVOID AT ALL COSTS We had the most ridiculous experience with delivery After spending almost dollars at this store we were told that we could have delivery on a certain day before we flew out Delivery would be around am but our salesperson told us to just ask the driver to come around am when we would be available and it would not be a problem He said if we did have a problem to call the manager and he would take care of it Well OF COURSE we did have a problem and the driver refused to wait until am We called the manager who of course said that it was not possible and did not know why his salesperson would have said that Well I do not know maybe you should talk to your salespeople about the rules before they sell furniture to people Finally after MANY phones calls and numerous hours on the phone they agreed to change the delivery date but wave the fee to change it We originally had delivery on a Friday and wanted to change to Sunday Well apparently there is a weekend delivery fee which for some reason COULD NOT be waived even after all this hassle how nice So finally we set up delivery for a Wednesday between am and pm being told we would be first on the route and be prepared because they would not change it this time for us RUDE We took off work and waited in an empty apartment until pm for our furniture to be delivered before calling the store NEEDLESS TO SAY OUR DELIVERY WAS MESSED UP BUT DID ANYONE CALL TO INFORM US NO DID ANYONE BOTHER TO APOLOGIZE NO DID THE STORE EVEN DO ANYTHING TO REIMBURSE US FOR TAKING A DAY OFF WORK NO ABSOLUTELY UNACCEPTABLE AND TO TOP IT OFF THE DELIVERY MEN STILL THOUGHT THEY WOULD GET A TIP HA NO The furniture was not even delivered until pm that afternoon There goes a wasted day of work The only half way decent part of this experience was the store manager Jake who attempted to half way help but still would not return calls or give much information most of the time Not to mention our tables were dented and scratched and we cannot have a technician come to repair UNTIL SEPTEMBER It is worth the money to go somewhere else that actually has customer service nnI WILL NEVER DO BUSINESS WITH ASHELYS AGAIN I WOULD NOT RECOMMEND THIS CHEAPLY MADE OVERPRICED FURNITURE AND POOR CUSTOMER SERVICE TO ANYONE EVERnnSide note We were hung up on multiple times on the phone with customer service trying to figure out where our delivery was We were also yelled at and talked down to BOTH time we called about delivery issuesnnUpdate I was contacted by a customer service representative at the corporate offices who attempted to make this right by offering replacements on the damaged tables which we otherwise would have had to wait a month for a repair person and in store credits Although I appreciate her trying to correct this situation and I am very pleased with the fact that she had our tables replaced immediately I do not think a customer service situation should ever escalate to the point where these kind of actions have to be taken She has made my feelings a little better about the company but I do not think I will ever return to that particular store again