text: Saw bunch of reviews and read info on Palazzos website and decided to give this new establishment a tryI try to stay at new hotels at least once to find out how much it is betterworse than the one I stayed at beforennwith Palazzo I have very mixed feelings and many disappointmentsnnI booked a Concierge Luxury Suite for nites It says on their website that you get all the extra service seperate checkinout packingunpacking service the access to the concierge lounge for complimentary fooddrinks and more so I figured at around day more I would give it a shotwellit is not exactly what I thought it would bennFirst of all I arrived at the hotel around amtook me about almost hours to arrive from LA traffic was really horribleI called the hotel to let them know that I am arriving late and asked the operator if I am still able to check in at the concierge lounge instead of the main lobby registration She says oh of course just tell the security guard at the elevator that you are a guest at the concierge suite and take the elevator to the rd floor and they will check you right in she saysI am feeling pretty good at this pointBUT And here comes the BUTsI get to the elevator to the suites and there is the security guardI told him that I need to check in at the concierge loungeMy name was not even on the list of guests he had with himhmmmwas that a sign of things to come but he told me to just go up to the rd floor to checkinI am like oh cool Go up to the rd floor and guess what The lounge is CLOSED So I bring the luggage down to the casino level and walk past the security guard that the lounge is closed and he tells me that oh you need to check in at the main lobby thenokwhy did not you tell me that before I went upso i leave the luggage at the security desk and walk back to the main lobby across the casino floorhad to wait about minutes in line before I could check inI told the nice lady at the front desk that I actually made a very unnecessary trip up to the rd floor and back down because one of your security was not aware that the lounge was closed for checkinand she saysnnFront Desk lady Oh I apologize for that he should have known better to let you go up at this timennMe ohoknnFront Desk lady I will make sure to inform the supervisor that this does not happen againnnMe ohoknnGo up to my roomnice roomnothing too different from Venetian rooms Just better and newer stuff to fill a room probably bigger than it needs to be for people of clock in the morninggeeznnAbout to fall asleepnow what is that noise some kind of wind noise is just wooshing thru the roomtry to turn off the fanstill thereturn the fan back on then turn in offstill thereugh wind was blowing in from the vents above the closet doorsi get pillows to block the vent and it is now much quieterahhhhhtime for some shut eyeI shall talk about this in the morningtoo tired to even ask for new room at this point anywaynnNext morningnnI decided to give the concierge lounge a try Wanted to arrange for a limo service from Palazzo to MGM for latter part of the day Very helpful execept the wait here is no better than waiting in the concierge desk in the main lobbystation for about concierge staffs only are working and there are more guests waiting behind me nowfinally another staff comes thru the door and my turnfinallyshe is very nice and friendlyarranged for the limo service and now I am feeling gooduntilI bring up the wind blowing in from the ventsthe staff tells mennConcierge Staff oh that is just the air circulating throughout the hoteland it is NOT blowingif anything just a mild circulationnnMe ohuhso other rooms in this hotel have the same circulation nnConcierge Staff Yes nnMe ohuhok then nnDay of checkoutcannot check out using the TV for some reasongo down to the concierge floor to checkoutleave the bags with them to pick them up later at the bell desk Come back later to pick up the bags and guess whatthe bags were not at the bell desk and bell boy went to get them hour later the bags finally reunite with the ownerssighnnMy trip at the Palazzo started with I apologize and ended with more apologiesfor a star resorthotel and the money I paid to stay thereI should have just stayed at the Wynn