text: I have many time shares that overlap many various organizations I have traveled seamlessly throughout the YOUS without any issues until today I have stayed at Inteval International resorts Worldmark resorts Trendwest resorts Welk resorts RCI resorts and more I traded in some points to stay at a Diamond Resorts International resort location Polo Towers in Las VegasnnI reserved the location months ago without issue On a Monday a week before we were to arrive Ashley from the marketing departmentconcierge department called me to confirm my stay accommodations and to see if there was anything she could do to make our upcoming stay better I asked Ashley a few questions and she was very helpful A major question I asked was whether or not we as a family with kids could watch the fireworks from the rooftop pool Ashley confirmed that yes we couldnnOne week before we left on the Friday before I called Ashley again to RECONFIRM that we could watch the fireworks from the rooftop pool area with the kids Once again Ashley said YES WE COULD WATCH THE FIREWORKS FROM THE ROOFTOP POOL AREA She even went as far as to suggest that we get up early and get a cabana to the family can enjoy the day even morennThis is a week before mind younnWe arrive and all is good The bell staff and valets are very helpful and nice when we arrive early They get our baggage out of the car and store it for us and even suggest places nearby to hang out while we wait for our room to get ready We come back when they tell us and wait in the overly long line to check in even though we already prechecked in for minutes We check in and we are in our villannThe villa is nice and decent size and more than good for our expectations We get settled in and everything is nice Then comes Independence DaynnI woke up at am in Vegas You read that correctly I woke up at am in Vegas I got upstairs to the rooftop pool and brought coffee to accompany me while I sat and saved a cabana by the pool I waited there for hours while the rest of my family slept because Ashley said it would be a good ideannThe rest of my family came up later that morning and spent time at the pool and pretty damn cold and jacuzzi not very hot We spent all day there and had a blast The view was perfect for the fireworks that were coming Mandalay Bay Hotel and Flamingo Hilton and more because we could see all hotels perfectly from our rooftop oasisnnThen it all came crashing to an abrupt halt Security came through and told us that we could not be in the pool area after pm unless we were grilling and everyone in our party was over years old My kids are and We had to go I informed them of what Ashley told me TWICE It did not matternnI called the security office and asked to speak to a supervisor or manager I got a lackey who listened to my grievances and was understanding but said that all he knew was that pm was the rulesno matter what The managersupervisor I asked to return my call never happenednnSoon after Carlos from the front desk called my cell phone to say that he heard about my situation from security and told me that this was all a misunderstanding on my part Nice right Customer service matters a lot at Polo Towers I regurgitated my information from Ashley in marketingconcierge and what she recommended and my response was that I was misunderstood I was misunderstanding the situation even though I checked and double checkednnCarlos was NO HELP AT ALL He merely stated that he was sorry that I was unhappy and that was it No attempt to rectify the situation or offer any suggestions to help save the now ruined th of JulynnMy kids do not understand that we had to leave They do not understand that we were lied to They do not understand that we were misled All they understand is that we did not get to see the fireworks No fireworks Nothing elsennPolo Towers screwed my family out of their Independence Day This was supposed to be a great experience and it did not happen Instead we spent the night walking the insanely crowded Las Vegas Strip with three kids who kept asking Why cannot we stay at the pool DaddynnTry explaining this to kids who had their hearts set on watching fireworks from a rooftop because their Dad said they would I sincerely recommend that everyone boycott Polo Towers in Las Vegas Diamond Resorts International and Polo Towers do not have their shit together and could honestly care less about anyone especially kids on major holidays Not cool