text: I hope for the sake of a tiny minority of decent employees that the telephone customer service of wells fargo dealer services is outsourced to a third party still their fault for not properly monitoring This outfit stinks of a low budget bookkeeping telemarketing operation the kind I worked for in the early s that we all vs up to work for one Monday morning to find the doors locked the desks and phones gone and so was our paychecks for work already done nThe employees on the phones processing payments supervisors managers ALL have trouble understanding that the customer I s why they even have as job I had payments applied to incorrect accounts which I sent on time but instead of applying to correct account they sent back to me as a check with no explanation or warning about the teal account showing the payments now as late They never fixed my record of ontime payments to reflect that is what happened They took a payment out of my hank account unauthorized then refused to refund it even when the other bank manager called them while hole they showed it as late their phone reps called and insulted me saying I could not do the math necessary to realize how being late affected my loan actually saying this not simply implying it When attempting to speak to a supervisor or manager it became obvious the prior phone reps had misrepresented me in their notes so the manager began talking down to me in a terrible way saying that the phone reps yelling at me and cutting me off were behaving appropriately and I was just mad because I had not paid my bill and did not like that a collector was calling me The pattern of talking over my sentences while trying to explain my problem with the phone reps was now clear it is under the guide of their terrible management that these crooked shysters are lying in their notes that a customer is not cooperative whole they are not even listening to what the customer is trying to say and they just put whatever they want I the notes and try to billy people into kayo g when the account is merely one payment late yep only in day status the due date that would make it day status has not even come around and this manager threatened that he was just going to have the car repod what a joke this Butthole was since he obviously does not know a customer of years with a perfect history that is about to pay off a loan is not going to get repod and in fact is likely to buy a new car soon and therefore a valuable resource of potential future revenue for the bank and they are accusing me of not being able to do the math I think maybe the entire boiler room might be either high or simply stupid Unfugginbelievable Time for spy techniques to uncover corporate phone numbers and get this info into the ears of someone higher up up who understands what a customer like me means to a bank smart enough to care