text: What do you give a Las Vegas hotel that lacks that special Las Vegas energy Maybe stars What do you give a Las Vegas hotel that has the worst pillows ever created Maybe deduct a halfpoint for that because the beds were okaybut my neck is in serious need of an adjustment Lastly what do you give a Las Vegas hotel where the front desk staff treats you like your money should be spent elsewhere I will give that stars for failing to remotely put together a successful guest experience meaning I will never go back It would be star but the rooms were clean and that sits highly on my radarnnWhen arriving at the Delano for checkin around am on Friday September th we were greeted by valet requiring us to pay a cover charge for our vehicle No thanks So we decided to selfpark I guess that is the norm for staying at a place without an attached casino even though they certainly know we would be visiting the one at Mandalay Bay so I feel that we should not have been charged We are paying resort fees even though it is just a hotel with no pool It has shared use of the Mandalay Bay facility so I am okay with a resort fee but the cover charge for parking need not apply It also hurts the valet staffs tips Anyway I digressthey had selfpark so let us move onnnHeres where I wish I took names but I was exhausted from the late night and hour drive from Scottsdale with a friend When we walked toward registration I found a very nice but very sterile atmosphere much unlike the energy I get from checking in at other hotels in Vegas It was like the place had no pulse with minimalist lighting and midtempo house music playing to really accentuate the air of elitism of staying at such a posh property It was more of a martini ultralounge than a Las Vegas hotel nnWe were called to check in and although the girl was seemingly nice I got an immediate condescending vibe from her because we did not know the Mayweather fight was in town that weekend we were there to celebrate a friends upcoming wedding and as a disclaimer we are all in our mids not year old frat boys In any event she had our room available a little bit early and we were able to get up there to set up Our bags were delivered in quick fashion by the friendly bell staff The rooms were spacious and bright but still without a pulse I liked the Bluetooth audio system and a plethora of televisions in the two separate rooms with a rd in the huge bathroom All in all I had no issue with the suite which came complete with a wet bar and minifridge The only issue I had was with the pillows and I see many posted about them Not only were they too firm they were also very tall so your neck was in an awful position The pillows negated all of the good sleep that the bed would have been responsible for Let us just say we woke up not very wellrested not something to be missed during a trip to Las VegasnnWhen it came time to leave we went down to check out and noticed some upgrade charges on our bill I guess when one of the guys of our group booked it was originally at the Mandalay Bay property but there were no suites available so he upgraded to the Delano It was a nice suite but in hindsight we would have been happy with rooms at the Mandalay Bay with no additional upgrade fees Anyway our friend saw this and decided to pay our balance for us We had my card on the room but the guy checking us out had an issue that my friend wanted to pay He said he needed to see the credit card of the guy paying even though he asked to put the balance on his room instead of ours Okay that is fine but he proceeded to talk down to the group saying to our friend Why is it so imperative you pay the room for these people right in front of us I stated It is because we are friends that is what friends do His response You are not friends you are guests He may have misconstrued the direction of my comments but still his comments were not only unnecessary but not welcomed by anyone spending that kind of money at a hotel As a rd generation hotelier myself I think you should treat guests as friends Our checkout experience was the nail in the coffin for me and the rest of the group I enjoyed my time in Vegas my th visit there in as many years but will not be returning to the DelanonnAs for the Delano management who sees this I will be sure to get you name of the gentleman at the front desk who should be relieved of his duties Let us just say he is Asian and was working on September around our am check out time