text: I am the duchess of this place for a reason I love movies and I try to see at least two a week My previous theater of choice was always Brenden Theatres but not after tonight oh no They screwed my husband and I over big time This is what I decided to post on their Facebook page which sums up the epic fail in the nicest way I could muster without telling them outright where they could stick itnnWent to your theaters tonight to see a movie and guess what Left almost a half hour later without seeing anything It is ridiculous that you have closed your box office to cut back and not train your staff on how to take different forms of payment at the concession stand We tried to use Hollywood Movie money on Dark Shadows in IMAX and your concession person said it was declined We told him to do a split payment and it was still supposedly declined It took over minutes for your manager to show up Multiple patrons around me during that time also complained about missing their movies due to the lack of response time of your staff that seem to never possess a sense of urgency When your manager showed up we decided to get tickets to Prometheus instead And color me surprised that our payment worked She showed almost no remorse for the fact we drove all the way down there to enjoy our evening and left supremely livid annoyed and disappointed It is a shame that my once favorite movie theater in Vegas has let me down You will be hard pressed if I ever sing your praises to anyone else againnnI know times are tough all around But closing down your box office is NOT the answer especially for those of us who do not want concessions and who just want to see our freakin movie before it actually begins Cutting corners and not backing it up with flawlessly fantastic customer service has lost this customer for regular showings for sure