text: July th They get a star for customer service before I even get there I had a day reservation for a conference They received the check it was paid for in full Out of courtesy I called to let them know that I would not be able to keep the th day due to a scheduling conflictI could have kept the reservation for days because I was not paying for it personally but I was courteous When I called back to advise them that I could keep the th day they tried to charge me extra for the th day The reservations clerk kept me on hold for fifteen minutes while he talked to the manager on duty guaranteed it was not the real manager on a holiday weekend The manager advised the customer deservice rep to advise me that they would not honor my th day again already paid for but would offer me the current deal What kind of used car salesman BS is this Commission he charges me extra for a room already paid for and he gets the extra money The Venetian was trying to flimflam me for more money when they are probably making a hundred thousand on the next week with this massive conference Guess it better be a really stellar experience for me to upgrade after getting hosed down like this before I even get into town