text: I know why this place gets terrible reviews Avis is clueless on customer service Especially Liz Had a reservation and was sent to the preferred desk which I approached Liz Terrible first greeting not even a smile Because of her negative attitude and condescending tone the process went in the wrong direction I am here for my vacation to have fun and I do not need you to ruin it in my first hour of arrival The issue was not that big on me but because of her attitude I responded negatively I hope upper management sees this and changes their customer service approach Ridiculous nnStay away from Avis unless you want to argue