text: I called Venturi to see if they would give me a good rate because they have a contract with my apt complex I wanted to pay out of pocket but when i called they gave me the run around putting me on hold over and over and switching me to different people and never could get to the right person Seemed like different people were pretending to be managers I was persistent in trying to speak with someone who would help menThen someone at Venturi called my apt complex manager and complained about menI called the CEO to tell him about my experience never got contacted and then called again to the local office and spoke with the manager there who was apologetic Called a second time to the corporate office and asked this time to speak with the regional manager I got through and told him about my experience He and the manager were fine to deal with but the team at their office certainly is NOTnI am not sure how such unprofessionalism and lack of customer service keeps them in business at least at the Phoenix location