text: I have got a bone to pick with Steve WynnnnWe stayed at the Encore earlier this summer and had the most disappointing experiencennHeres my beefnUpon our checkin they sold us on a night upgrade When we compared to the other guests in our group who did not upgrade we realized we were completely ripped off However being in the Towers did keep us away from the XS am music so many other yelpers complained aboutnWe were also told there was a special pool included in our upgrade What they meant to say was that THE WYNN has a special pool for their tower guests we had to schelp ourselves to the main poolnCrusty room service cart was left in our room for days nEncore Casino bars do not comp drinks I was told even at the high roller bar that I needed to move feet to a slot machine order my drink from a cocktail waitress after flagging them down and then return to the bar if I wanted to play the bar machines Or pay full price which I what I ended up doing of the time This is retarded When I complained I was told No one cares what you think by a sexy Patrick Swayze looking bartender We proceeded to have a whole conversation about how none of the Encore employees give a hoot how much I am paying to be on vacation AT THEIR HOTEL He explained that they were enduring large series of layoffs and the entire staff was disgruntlednI had the EXACT same No one cares about you or your damn vacation with another pretty boy bartender at the boobie pool bar While these guys were nice enough to me during these awful convos they were perfectly clear about the fact that I am better off staying elsewhere in Vegas WTF They were completely dogging their own hotelnWe had a cabana days in a row and only received decent service for a day The poor girl also sang the same song telling us that they were severely short staffed and she was doing her best Our other servers were so nonexistent our group took turns walking across the pool area to the bar What fun is a cabana without a cabana boy or girlnnThe only good memory I have of the Encore were my room service fries Those were amazing The decor was pretty but nothing could make up for the lack of service when we are forking over major dough Sinatras had good pasta and there is a great bartender in the red bar from NY Seriously that is all I got nnGo elsewhere