text: I am so torn with this review nI used to really like Ikea I have never had any problems with products everything is usually exactly as advertised and they have good sales if you are there on the right day Most associates on the show floor are very friendly and knowledgable about their areas which helps a lot when you do not know exactly what you are looking for However on Memorial Day I had one of my worst retail experiences EVER at Ikea nI am just settling back into a new condo in Phoenix and am going to be slowly furnishing my place and I assumed I would do so mainly with the help of thrift stores estate sales and Ikea Now I am not so surenI got to the checkout area with my new bed at about pm the end of what I am sure was a long day for us all I was buying my bed on a smoking deal hugely discounted with the purchase of a new mattress This sale was advertised both in the showroom downtstairs as well as up in bedding I went to wait in line at a cashier because I figured it was probably something manual they had to do themselves However while in line a man with a brown ponytail directed me to self checkout I told him that I was buying something on sale and asked if it would make a difference and I was told no They asked me how I was paying I said part cash part debit OkaynSO I then rang up all my items and the sale did not come up like I anticipated I asked the selfcheckout attendant what I should do and she stared at me blankly like I was speaking a foreign languagenUm Do you have the couponnUhh what coupon I have talked to upwards of employees about my bed and this is the first I hear of the couponnBy this time it is closing time pmnYou have to have a coupon You have to go get itnFrom bedding It is on the opposite side of the store upstairs Can someone bring it to me no one told me about a couponnMadam Listen I understand but I already talked to my manager about this earlier you have to go get the coupon yourselfnNow it is my turn to stare blankly It is obvious to both parties that it was not my fault the coupon was not given to me while I was in bedding however I was very rudely being ordered that if I wanted the sale I would have to go get the coupon myselfnI just stood incredulously during this time another cashier named Linda came up and told the girl to just call and have someone bring it down she had done so several times earlier and it was no problemnYeah um I do not think they would want to do thatnWhat I found this to be a very bizarre response in front of a customer nThe girl I think her name was Randi made a big sigh and show of calling bedding and apparently there was no answernThey did not answer You have to go get it yourselfnSo there is no one answering why should I think there would be anyone to give me a couponnMeanwhile ponytail man Todd Randis manager comes by and says he cannot help me they need the coupon and that it says that on EVERY SIGN and the associates who helped me should have known thatnTired of waiting around I go to get the damn coupon that was unheard of until this time but first I decide to go look at the sign on the ground floor and shocker NOWHERE on the sign does it say anything about a coupon and I double checked I am walking back towards the escalator when crapbag Todd stops me and says they can try to make an exception without the coupon I keep walking back towards the selfcheckout area and tell him what I found that there is no mention of a stinking coupon nReally They must have changed the signsnThese words actually came out of his mouth Yeah I am sure they didnHe goes and inspects them himself and takes the next minutes tripping over himself apologizing for the whole issue Whatever I just want to buy my bed and leavenpmnNow it is time to paynUm Cannot you put it all on your debitnOh my god I said from the very beginning I was paying part cashnWe closed all the tills you cannot pay cash Cannot you just see if it will go through on your card You can deposit the cash before you overdraftnDid you really just ask me that Where am InThey look at my friend Cannot you split it with her She will pay you in cash What is going on herenLinda apparently the only clear thinking cashier at this place steps in and tells everyone to calm down she has not closed her till yet She rings me up meanwhile Todd the toad is standing there apologizing over and over pushing my cart asking if there is anything he can do to help JerknWe take my stuff to the furniture pick up area where they too are friendly and helpful so this seems to be a very cashier specific problem with Ikea One that needs to be taken care of AS SOON AS POSSIBLE because I want to want to go back and even now a week later the whole ordeal is bizarrennIt only takes one bad experience to turn me off from a business And then I not only tell ten friends but I Yelp about it