text: I recently took shirts into the Oxford cleaners at Riggs and McQueen and watched the counter person count my shirts and write down on the pickup ticket When I picked them up a few days later there were only The person behind the counter said that their must have been a miscount when I brought them in and that there had to have only been to begin with After a few minutes to get over my shock and disbelief at what she said I told her I had the pickup ticket which said She again said that there must have been a miscount and that they do not lose shirts Unbelievably the store copy of the pickup ticket had the crossed out and written in its place When I pointed that out she repeated her miscount line and that they do not lose shirts I left and told her to have her manager call me the next day After waiting for a call which never came I called the manager She had not heard about my problem no surprise and after listening to my description of the shirt she said she had it at the store It had never been logged in So while they did not lose my shirt they certainly had no idea who it belonged tonnIf the counter person had handled this more professionally had said that she was sorry it was missing and would check into it I would have waited they would have found the shirt and all would have been well But because they chose to cover up their mistake and say I only brought in shirts and because of the unprofessional responses by the counter person I will be finding another dry cleaner I will not do business with a company that does not treat their customers ethically and with respect