text: It is unfortunate because I really wanted to make Banner the health provider for my families needs Having said that after seeing them for various reasons over the last year and a half I have determined that they simply do not care nnTo be more specific both my wife and I can sense that we are no more than just a number After a bad experience where I was told to wait for over minutes when I was early for my appt as requested they made me sit in their lobby for minutes past my appt time I emailed a letter expressing my displeasure w this on their website I received an email from what I believe was the Manager of the location I was asked to call her I did that and left a voicemail That call was never returned I simply asked for a call back nnThe latest two incidents helped to make our final decision I had an episode at home where I had chest pain and turned pale then a few minutes later got physically ill and almost passed out I called to set up an appt for a check up and to see if maybe I had had a heart issue and was told that the earliest they could see me was days away I told my friend about this and he said what I had thought the entire time That is if something like that had happened to him and he told his physician they would want to see him AS SOON AS POSSIBLEn nThe second issue I have is that my wife has endometriosis and had surgery earlier this year through Banner to remove cysts Not only did the surgeon not remove all the cysts but my wife is now continuing to feel pain When she went back to her OBGYN at Banner she was told that a certain drug might help My wife was then told that they would have to have insurance approval for this treatment We have a PPO plan My issue is that even if our plan does not cover the expense we will pay it to ease her pain Why should insurance be the determining factor Heck we will even prepay in dollar bills if that is what it takes When my wife decided to seek a second opinion and needed to go back to Banner to sign off on her records release to the new physician the nurseassistant asked if she should still submit for that drug approval through our insurance This was a week after she had her appointment complaining about the pain So basically they just sat on it and did nothing while she was in pain They did not even do what they said they were going to do This is extremely frustrating and was the final straw nnDo yourself a favor and find a better team of physicians for your familys needs That is what we are doing now A family doctor should actually care about their patients and even though I am sure there are some very good people that work there there seems to definitely be a systematic flaw in how they do business and treat people nnBut hey do not take my word for it go check out their FB page and the bad experiences posted there I guess we are not alone