text: Updating my review Still four stars and still the best burgers in Surprise in fact quite probably the entire West Side although admittedly I have not actually eaten at ALL the burger joints on the WS However there are a couple of disappointing aspects Firstly I tend to agree about the frontdesk woman Sometimes RARELY she has good days and has had a friendly comment for me in the past But if there is more than one person in line she does not handle it well just wants to get your order and get you out of her face Your best bet is to prepare your order in your mind well before you get to the counter and then just clearly state it to her without asking any questions Ask anything and she will tire of you real quick Other server girls are fine Except for the one dunce that looked at me weirdly when I asked for water then when departing my table area promptly bumped her shoulder right into the corner of a wall and went Ow Her face was sour as a lemons rse for the rest of the time we were in therennThey are now just filling glasses of water and leaving them on the front counter just to the left of where you order If you want water and are dining in do not forget to grab a cup on your way to a tablennThis place REALLY needs to throw away their mustard and ketchup bottles and get new ones They are evidently the same bottles possibly never washed or wiped but refilled a thousand times since they first opened The mustard bottles are dingy The ketchup bottles look like props from a Ron Jeremy flick There is no reason why they cannot simply get proper clean squirt bottles for the tables and have some sort of semblance of cleanliness I feel like I want to wash my hands after every time I touch those things I would normally give this place a flat three but it still keeps its quadstar rating based purely on the taste of the food everything I have had here or seen others have here looks and tastes allworld The main guy knows what he is doing and it is all out quickly and efficiently And you can tell the cuisine is good by how busy the place gets at mealtimesnnTheyve had this same sign on the tables for months now something about a coming soon promotion from Limelight Networks that will allow them to advertise local businesses Has not happened yet do not know what that is all about Finally I would suggest that this place quit doing their ridiculous car shows every so often and jamming up the parking lot with what appear to be clunkers salvaged straight out of Bubbas Wrecking Yard Cars have nothing to do with burgers Neither does yogurt That yogurt place down by Reems and Greenway did car shows and we all know what happened to them ehnnAnyway GO EAT AT JIMS And always remember deliver your order slowly and clearly to counter lady Questions or small talk carry a risk