text: You have got to work hard to get a onestar review in my book and these guys managed it It was not really the staffs fault they were overworked with way too many people trying to get their car I get the feeling they had to go out and clean the cars themselves or something because they disappeared for ages and ages and getting through the queue took an eternity It took about an hour to get our carnnIts not like there is not a million other places to rent a car in Vegas so just go somewhere with more staff so you can get going with the least amount of fuss