text: I have taken my Goldwing to their service department and was impressed with the level of service I received Unfortunately I cannot say the same about their parts departmentnnHeres my awful experience with Apache Motorcycle parts departmentnnLate in the day on a Saturday I called to ask about a pair of bolts that I need to replace Once the part number was identified I was told that the bolt would be special ordered and the price was each plus tax I was shocked at the price but ordered them anyway paying for them with my Visa After ordering I posted on the Goldwing forum that I had found the bolts I needed and that they would be each I received several responses mainly telling me that I am crazy informing me of a multitude of place that sell that same bolt for One of those places was Western Honda which is about miles further from me than Apache After confirming the price was indeed each I placed the order with Western Honda and immediately called Apache to cancel Unfortunately their automated system answered telling me that they were closed and would not reopen until am Tuesday I then posted a message on their websites Contact us telling them that I had found the bolt cheaper and to cancel my order and credit the charge back on my VisannTuesday morning at I called parts and confirmed that I wanted to cancel the order I was told that there would be a restocking fee since Honda had already shipped the bolts to them Really I doubt itnnThey have basically lost what could have been a lifetime customer because of a restocking fee They will probably now sell the same bolts to another unsuspecting customer and make an additional profit I had hoped that Apache Motorcycles would be my go to place for service since they are the closest to where I live Now I plan to take my Goldwing and my business to Western Honda which is an additional miles away But I refuse to do business with companies who care so little about their customers