text: Can I give ZERO stars Called First American Home Warranty Co Monday to put in service call By Tuesday LS had not called me so I called them to make an appt Appt was for Wednesday Tech came out and diagnosed problem Said someone would be out Friday to fix it I called LS Thursday to see what time someone would be out on Friday No go First appt was Saturday Techs showed up Sat just before noon Paperwork issue had me on the phone AGAIN Techs worked until when a supervisor called them and told them to leave Supervisor called me to tell me that they were leaving and that a new tech would be there in MINUTES because the techs that were here already did not have all the parts needed I called LS two hours later and they had no idea where their tech was or when he would be to my home Two additional hours go by and still no tech I call LS AGAIN only to get a message saying the office is closed and the mailbox is full of messages from pissed off customers I am sure Finally FOUR AND A HALF HOURS AFTER I WAS TOLD TWENTY MINUTES two more techs show up They are still here This had better be fixed SOON I have had ZERO ac for six days in temps over degrees I have three kids and numerous animals Two of my pets have DIED because I could not keep them cool enough a pair of crested geckos if anyone cares LS sure does not give a shit I also have diabetes and sleep hooked up to a machine at night so my life has been pretty much Hell for almost a week DO NOT USE THIS COMPANY EVEN AS A LAST RESORT You are better off doing it yourself Blindfolded nI get that ac companies get busy in the summer but this is just ridiculous