text: I have been a patient for almost a year and found the office using online reviews I later found out my colleague has been OSullivans patient for several years nWait times Morning appts are the best I have never waited more that five minutes for a morning appt Late afternoon appts on Fridays never start on time and it is common to wait minutes for the appointment to begin I prefer later appts so I just plan ahead and use the time to catch up on emails watch the baby kick and chat with my spouse nFront Office Katie at the front desk is irreplaceable I do not know her title or position but I assume she is the manager because she incredible professional she makes it her goal to know the patients and spouses by name she uses the patients time wisely when scheduling future appts and she does everything with a smile The other women at the front desk are never friendly and seem to be putout when I ask a question on the phone or face to face They answer the question but I think they prefer to be uninterrupted nDoctor Erin OSullivan is my prenatal doctor and Kathy is her medical assistant Kathy is a perfect partner to OSullivan She is sweet and excitable and loves hearing pregnancy updates I enjoy our quick encounters because she is caring OSullivan is awesome She is not sweet or giggly but that is not her job She is professional dedicated and passionate about her career She is overtly honest with her answers and rarely sugarcoats She supports natural childbirth and alternative birthing options and will give her professional opinion using years of experiences from the hospital and midwifephysician community meetings She does not give an answer to a question in hopes that you like her answer she provides you the response she thinks is best I will continue to visit OSullivan for my annual exams and future prenatal exams because although she is not sweet I know she is passionate and dedicated to the well being of her patients nUnexpected Situations Once I called the office at AM on a Saturday because I was concerned about symptoms I was experiencing I left a message with the afterhours rep and Dr OSullivan returned my call within about seconds She answered my concerns made suggestions and did not rush off the phone I could tell that I woke her just because her voice was different but she did not seem putout at all She has told me in the past that she chose a hour career and she embraces it nOverall I strongly recommend this office Staff come and go so I do not worry about the two I have encountered who are not customerservice oriented Katie at the front should be your goto person so try avoiding the others if you have questions and do not want to have a negative experience nKathy and Dr OSullivan are great I have also met with two nurses Bergdale and another once during a last minute scheduled appt I was experiencing uncommon bleeding in second trimester and OSullivan was at the hospital and once during a routine visit I rescheduled at the last minute No complaints from either appt The medical team is incredible