text: First and foremost DO NOT USE THIS VENDOR Do not get pulled in by the jargon on his website He is not a repair guy he is a replace guy He will not repair your unit or diagnose the problem he will just tell you to replace the entire unit because he does not want to actually work or get his hands dirty His goal seems to be to make as many service calls a day If you read the reviews they are completely accurate Unfortunately I read them after my horrible experience and down the drain nnWhen I reached out to this vendor I tried to get an idea of the cost on the phone so I did not have to waste on a servicediagnosis fee if the cost of repair exceeded the cost of a new stove He would not give me any information over the phone and said he is not able to say without seeing the unit so I went ahead and scheduled the appointment since I also had an icemaker that was not working and a dishwasher that tilted when opened with dishes in it I figured it would be worth the to look and possibly repair one if not all the units nnAs soon as he walked in the door he answered a service call and told the lady he could be there within the hourthat was my first sign that he was not planning on being there long I thought he would pull out my stove and look in my panel since the buttons were not working but instead he pushed on the buttons and confirmed that yepthe buttons were not working and that I needed to replace the entire electrical panel I looked at him and asked you are not going to look in the panel It may just need some new wires or something small and he said no with these new appliances the Mfrs purposely makes it so you cannot repair the units and you have to replace the entire unit My stove is only years old and it needs the entire electrical panel replaced I told him if that is the case and that is all he was going to do I could have told him that over the phone and saved the service call but that he was so adamant about having to see the unit He looked at my icemaker and asked me what the problem was and I told him it was not producing any ice so he stuck his hands back in the machine and said I need to replace the entire icemaker and cost would be about if I purchase a service warranty Then I asked him about the dishwasher and he said it just needed brackets so i pulled out the brackets and asked if he could install the brackets so that I could at least get something done with my dollars since at this point he had only been there minutes and had not done anything He told me no he does not do installs he is too busy for that Then he was off to his next appointment nnSomeone mentioned that he charged them a advertising feeI was complaining that he charges and he does not even do anything and he started telling me about his expenses and that he needs to make a day to pay his billsand I am thinkinghow is this my problem So he just schedules as many of these way service stops a day without even servicing the customer That is the cost of doing business and he would not have to pay so much in advertising but rather get business through referrals if he would just do his job go it well and not rip people off with his laziness and misdiagnosis nnI looked up the parts myself even though I am sure I do not need to replace the entire units and found the panel for and icemaker for These parts companies also provide online and phone technical repair and installation support and also breakdown all the parts that makeup the appliance so that you order just the part that you need which discounts his story about Mfrs making it so the units cannot be repaired nnIm not sure why he moved from Dallas or why the Better Business Bureau gave him a good rating even with all the bad reviews on their site but that will be my next stop I do not want this to happen to anyone else