text: Absolutely HORRIBLE phonecustomer service Our septic tank was backing up and we were told to call Option One because they would snake our clean out line for I called them at Noon gave all my information to a receptionist and was told I would get a call back At pm still no call so I called them and was told I would get a call back By pm still no call back so I called again and was finally able to schedule someone to come out between pm and that the technician would call when he was on his way By pm no call from the technician and I could not reach anyone in the office I left a voicemail that was never returned either By pm I tried calling again and finally got an answer the receptionist said I was the next call Finally at pm the technician called saying he was on his way By pm he finally showed up and was able to unclog our clean out line to our septic tank If I could give separate ratings I would give the technician Israel stars for being polite professional and helpful I would give the office workers ie receptionist or scheduling person stars All that was needed was a call back the first tines I called and a call saying your technician is running behind he should be there between xxxx really really poor phone service