text: Basically it is the old Centurion tower at Caesars Palace The place just opened not too long ago but it seems like they did mostly cosmetic upgrades The rooms were of standard size in that price range nnThe room is pretty simply decorated and gives a more zen feeling which is expected for a Japanese inspired hotel The room still smelled of paint and was quite dusty For the room we got there were some problems with the thermostat in that it was not working Plus the engineer that came by at am to try to fix this problem said that he did not think they changed the windows neither and that is why there is a small draft coming into the room from the outside as well It took hours to get some extra blankets These are the reasons why my thought is that they only did cosmetic upgrades None of the internals HVAC electrical plumbing upgrades were donennWhen we were checking out we complained to the front desk about the problems since they even took the room off the market since they knew it was having major problems that they would not want to have other paying customers face We spoke to the receptionist and they said that a manager would call the cell phone number on that account Never got the phone call and this was at pm When we left the hotel later pm we told them that the manager never called Got stuck there for another hour could not get a refund and their compensation was that we could book a bigger suite the next time we come at the cheapest room rate I would have just preferred to stay at Encore like I normally do but wanted to give them a try since I love Nobus food so much Not too happy about the customer service that never seems to lack at any of the Nobu Matsuhisa restaurants Extremely disappointed