text: CUSTOMER SERVICE WITH COX IS A BIG FAT ZERO Not professional at allnnOn Friday November th I signed up instore Camelback th St for Internetonly package and purchased a dualband Netgear model To my surprise I was told that a tech would be coming out to my house the next day before PM to set up my connectionnnGreat I thought I got a off deal on the modem and Internet was less than I was quoted onlinennI wait around all day Saturday November th my day OFF and NO ONE SHOWS UP nnI call the next day early AM to speak with a real person and they tell me that it is strange that no one showed up they would have someone sent out on a work order that day NO ONE SHOWEDAGAIN So the next time I call Monday the nd I spoke with Scott they said there must have been a mixup and my scheduled date was actually WEDNESDAY the th LiesnnWednesday I wait around and guess what NOBODY SHOWS nnI call again on the th and spoke with a lady named Emily very nice but I am very bugged at this point and she said Ooooh I know what happened it looks like the techs all cancelled your work orders before they got to you because the computers show that your internet is up and runningnnHaha yes if my Internet were running then why on earth would I be calling everyday Not to mention they told me several times that they would be out not even notifying me of their visit cancellationsnnShe seemed very nice and was helpful but I had about had it I was on hold twice for a duration of a little over an hour while she spoke to techs about possible causes She said this time she would put in a Real work order were the first few FAKES and send someone out Saturday morning between apnnFinallya tech shows up Yay He is also friendly and said the line coming out of the preexisting Cox box has been DISCONNECTED on the side of my house probably at an earlier date so they could come back and charge a fee to reconnect the line So it was not up and running like they claimed in my earlier calls because their wire was DISCONNECTED The nice guy Jeff was very helpful wiped his feet before entering did a speedy job and was quite knowledgeable when it came to answering my questionsnnIm waiting for my first bill to see what kind of charges they come up The Internet is FINALLY up and running after they lied to me numerous times and gave me the runaround wasting my days off nnOn an upsidethe Internet is quicker than expected and has not bugged out on me yet Netflix loads quick like lightening with the mbps Internet Preferred