text: I am going to have to knock this down to a star review now We used to love this place but the past few times have not been so greatnnWe left to live and work in Japan for a year from August August before we left we had bad experiences at Tomos The first time we thought it was just bad luck They messed up our order forgot to bring some things out that we had ordered and still charged us for those forgotten things The second time was with a gift card we had received from a friend We went to use it and found out that the person who sold it to our friend never put the money on the card and had pocketed it instead WOW We told the owner I think and she said she would take care of it I trust that she did nnAfter returning in we figured we would give it a try again We went back and had a bad experience again over a year later I had hoped they had fixed the problems while we were gone but we were sadly disappointed They forgot to bring us our plain white rice that we had ordered in a Japanese restaurant THEY FORGOT THE RICE P We went back one final time a few months later now and had a similar experience where they forgot the rice By the way we were charged for the rice both times They definitely removed it from our bill at the end but it is crazynnWe used to love this place The atmosphere is great the food is great the drinks are great but the service is not The chefs and all the people in the back plus the bartenders are awesome but we have just had terrible experiences with the wait staff It is unfortunate but going out to eat is expensive so I would like to enjoy my entire experience when I do spend my money for someone else to cook food for me nnEdit Forgot to mention that the past several times we went they switched servers on us at least or times insane I bet that is why the orders get messed up After looking at other reviews it does not seem like we were the only people to have experienced this poor service here Unfortunate