text: I recently came here for a safety recall having to do with the cruise control of my Ford Explorer I had sent an online request for an appointment Tuesday for the recall service free and to get THE WORKS FUEL SAVER PACKAGE OR LESS which includes free tire rotation Two days later I called them after receiving no response They said that they were having trouble with their email system and to come in on Friday which I did arriving around in the morning That along with tire rotation and oil change had me ready about or so Unfortunately the first time they had charged me for the recall service which I had to have them correct since per Ford this should be no charge to me Because I was in a hurry I failed to get them to also remove the charge for the tire rotation which was supposed to have been included for free as part of my package I feel this service department is dishonest and intentionally attempts to avoid honoring their advertised discounts Very sorry I came here and will not purchase a new car from them in the future