text: I have to admit I was quite nervous to rent a car from Thrifty based on the Yelp reviews Price gauging aplenty Piss poor customer service An unreasonably long shuttle ride from the airport to the facility Sacrificing a puppy if you are late to return the car nnHowever most of the other rental car companies near Sky Harbor had equally pitiful reviews so I booked an economy car and prayed For me and for the puppiesnnWere the staff welcoming and friendly Not particularly but they were not rude eithernnDid they try to hard sell me on ten different kinds of insurance YesnnWas my overall experience a bad one Not at allnnThe Kia Rio they gave us was clean and comfortably fit our luggage and more importantly it got us where we needed to go The return took all of two minutes and I was charged exactly what I was quoted by Hotwire I would certainly rent from them again assuming they were as reasonably priced as they were this time around