text: I went to Vegas for my bachelorette party and we stayed in the City Suite The hotel itself is absolutely stunning And our City Suite To die for Making the reservation was super easy and the communication was great I requested early checkin and they gave it to us nn When my Matron of Honor called to get some help for their concierge they were very helpful and gave us many suggestions n We went to one of their pools This is where the service went a bit sour The gentlemen that greet you were not helpful at all We were barley greeted and did not know where to go Apparently you had to pay to sit somewhere which we were not told Finally after walking around and looking dumb we went back to the guys and they finally explained what we had to do Greatthank you for letting us know NOW And not when we first walked innn The pool is STUNNING The bartenderssuck I have been a bartender and server for a long time and it was THE WORST customer service I have ever had My group contained very attractive girls and it was impossible to get a drinkwas not even busy The bartender was complaining to us that he did not want to be there and kept talking about how he wanted to leave to bet on the game and go to the gym Not what we your customers want to hear buddy You sound like a tool He also made fun and not even in a witty playful manner of our Chicago sports teams where we are from nn We bought SO many drinks from them rounds of shotsand did not get a free drink at all Come on I am the bride I take care of you you take care of me Nope He could care less He just wanted to get out of there The pool could have gotten SO much for business from us had they friendlier bartenders nn We went to STK for dinner which was fabulous Complete opposite experience from the pool The hostesses were sweet and professional Our server was fantastic and so on top of it We were in a rush to go catch a show and he completely took care of us The food was SO goodnnThe casino is nicebut the management and some of their employees are really rude One of their employees actually said something inappropriate and rude about me Myself and the girls I were with were absolutely shocked and went to go talk to the manager He also just as rude He was not taking us seriously Very disappointed in the casinonnAll in all I do like this hotel It is gorgeous and the front desk staff is great I would NOT use their pool or their casino I would go somewhere else nnHope this was helpful