text: I am a Hilton Honors Diamond member so I am obviously super loyal to the brand However the Biltmore is not right for everyone If you know what to expect you can have a fantastic stay but if you expect the WaldorfAstoria experience you will most likely be disappointednProsn the public areas are incredible the stunning lobby is worth a half hour sit to take it inn the pools areas are some of the best in Arizona which have some of the best in the worldn most of the staff seems to be star trained which is hard to find in the relaxed Arizona resort rown the history of the hotel is unmatched in the state You will find cool touches in unexpected places eg there is a Nancy and Ronald Reagan registration card with notes about their honeymoon in the room service menu FLW is everywhere you lookn the fitness center is one of the best I have ever seen at a hotel and it was freenConsn MAN are these rooms shabby I have stayed several times and toured suites in preparation for a meeting All rooms are worn down but this review is of the last stay in n the carpets are worse than frayed there is actually a crease running the length of the roomn the two nightstands table desk and TV stand all are warped and peeling motel stylen the bathtub is worn and needs be glazed or resurfacedn the outdated leather headboard had had holes in itn every surface is scuffed even the ceilingn there was one front desk clerk for much of the stay Very difficult to get them to answer the phone andor help with anythingn no in room coffee This a resort practice of the PAST High end resorts used to feel fresh coffee brewed from the kitchen was compulsory as single serve coffee makers were brewing substandard watered down cups Starbucks Wolfgang Puck and Lavaza are great brands that the Biltmore should look intonnBasically if you will be out of your room the entire stay this place is great If you want a nice room go down the road to Starwood Luxury Collections Phoenician much nicer iconic resort for the same rates