text: Let me preface this by saying that I am writing this review while I wait minutes to get some sort of service My friend and I walked in and waited minutes for someone to greet us only to realize that we needed to sign in first We finally asked one of the associates for help and she proceeded to tell us that there was at least a half hour wait Having a person have to sign you in is pointless There were several people besides us that walked right past the hostess and she did not say one word to them They should have an automated system with a big sign that says PLEASE SIGN IN It saves everyone a whole hell of a lot of time Unbelievably ridiculous We finally got service from one of the associates who was very friendly and courteous but she did not do what needed to be done My friend went in there to activate her new iPhone and transfer all of her contacts but we walked out with basically a blank iPhone We were so annoyed with the lack of service that we did not even bother going back in So my friend ended up having to enter all her contacts manually Needless to say I will not be coming back here