text: To start I am very happy with my new A so this should not reflect on the car itself Starting out the negotiating of the deal was fairly easy as they really needed the sale it was the last week of December and my saleswoman had only sold cars so far the entire month so they were a little pliable The poor service however started relatively quickly when I sat down to sign the paperwork just for the office girl do go through the sales spiel for all the extras for tinting really and try to print off the forms to sign took more than an hour which got on my nerves but ok I can accept it as part of the process I set it up for me to turn in my current car at Chapman dodge in days to give them time to prep it out for me and for them to pick me up from the other dealership and give me a ride As it turns out it took them more than hours to come pick me up after I placed several calls to attempt to get in touch with someone at the dealership Then to top it off I get a call two days later that they had let me drive off without signing one of their internal insurance forms an oversight on the part of financing person and they really need a copy signed on file Ok again annoying but a reasonable oversight Here is the kicker i was on vacation with email but not fax access no personal fax and I ended up having to go into work to get the fax and send it back which turned into several hours of talking to co workers on my day off After all of this I get another call a week later that they never received the fax after i had received confirmation that the fax went through and again they bothered me on the weekend I like the car and will most definitely be looking at Audi in the future but I will never patronize this dealership again the stars are for easy negotiating and I like the car