text: Just came back from a weekend of SF Giants Spring Training I made this reservation with Four Points a few months back making sure I was in close proximity to the stadium Here are my experiences Apologies for the long review but wanted to share everythingnnArrived around pm Guy at the front desk told us that there was a problem They overbooked the hotel and were moving us to a different hotel for the night then expecting us to move back for the second night I asked which hotel they were moving us to and was it farther from the stadium He said it was six miles further away from the stadium than Four Points I was not pleasednI asked him if I was getting my money back and he said that the first night would be refunded and they were taking care of the cost at the other hotel I asked for a print out and he said he could not give me one but I should ask the next daynThe hotel shuttle took us to the other hotel Arizona Grand Resort My review on that will follow shortly nWhen we got the the Arizona Grand Resort I called the front desk guy to ask him if we could get a ride back to the hotel the next morning He said that I would have to call back tomorrow morning because they do not have a set schedule for the shuttle and people who have to go to the airport have first priority I said fine nThe next morning I called the front desk and was greeted by a curt sounding guy I explained my situation and asked if we could get a shuttle He sounded like he had no idea what to do and forwarded me to the managers voicemail I left a message of course I knew I would not get called back Called again after minutes and a girl answered She was very friendly and scheduled the shuttle to come pick us up when we needed it She was one of the two helpful employees I encountered there out of like fivenOur shuttle driver was very nice unlike the grumpy old man from the night before This shuttle driver would point landmarks out to us ask us questions and gave us helpful tidbits along the way to get around the area more easily He took us back to Four Points where we could drop off our luggage could not check in yet bc it was too early and although the Scottsdale Stadium was further than the five mile radius from the hotel suggested a Giants sports bar called Dukes also will be reviewed shortly where there was a free shuttle that we could take to the stadium Score Saved us another taxi ride He dropped us off at Dukes and just like he said there was a shuttle that stopped right across the street nFast forward to that night when we checked innAsked again for a printout of my stay They said they would email it to me because they do not do print outs reallynI wanted verification that I was getting refunded for the first nights stay They said no they would not refund the night because they paid for the other hotel I told them I was told otherwise by the gentleman from last night the woman said she would look into it and would let me know Of course I never heard back from her nWe called in the next morning to book a shuttle to the airport They said sure no problem We get down to the lobby at the right time and the shuttle was booked I had to sit on my boyfriends lap in the front seat of the shuttle to the airport We had the same driver as the day before and he was nice following up with us to see how our day was and so forth But what kind of idiots are working at the front desk who cannot manage knowing how many people are going to be in the shuttle and making sure not to overbook itnI just looked at my bank statement and I was double charged AND I have some for the Arizona Grand Resort even though I did not buy anything Such a scam I would not get paid to come here again nnAs someone who used to work in the hotel industry they had several big nonos in my book You NEVER overbook a hotel In fact you should leave a few rooms vacant just in the event something like that happens Also if you are going to provide shuttle it is very convenient for guests to have a set schedule for example letting guests book the shuttle for a certain day and time So chaotic having to call the day of and hoping there is a slot available Also stick by your word and if you do not know the answer to a question let the guest know you will check with a manager and get back to them and then get back to them Do not just say i will get back to you with no intention of ever doing so How rude nnNow I have to call them tomorrow to try and figure out the random charges on my card And I will probably get the runaround get hung up on a few times wait on hold for a while talk with a few imbeciles along the way and then maybe I will make some progress somewhere nnSave yourself the trouble go somewhere else The only reason it got two stars was for the shuttle bus driver