text: Bait and switch scammers Beware Worse than used car salesman I prepaid for an SUV on the payless website because my kids and I were going up to lake tahoe to ski cost was instead of for days if i prepaid in advance so of course I prepaid and i wanted a safe vehicle in the snow and ice Cost of SUV was xs the cost of regular full size sedan When i went to pick up car the guy at the Payless counter said that there were no fourwheeldrive SUVs available unless I was willing to pay an additional per day for an upgrade He said that there were no guarantees that I would get a fourwheeldrive when I rented the SUV online and that he could only give me a Wheel rear wheel drive SUV for the price I paid When I refused to pay the additional per day he said he would call his manager to find out what he could do for us He walked away to Call his manager and then came back and told us that his manager did not answer the telephone but he could do us a favor and give us the fourwheeldrive SUV for only an additional per day At that point I knew he was trying to scam me so I refuse to pay a penny more and just asked for SUV that I had rented even if it was a Wheel Dr rear wheel drive SUV He proceeded to tell me that a big snowstorm was coming in and that we may not even be able to drive up the pass with a Wheel Dr SUV Again I told him to just give me the car that I paid for Then he said that if we got stuck in the snow it would cost a lot of money for roadside assistance Again i told him to just give me the SUV i paid for even if it was a rear WD I would rather pay for chains at the Costco a few blocks away then to give this scammer a penny more of my money After I signed all of the paperwork he told me that he was giving me the fourwheeldrive SUV at no extra charge I doubt there was a wheel rear wheel drive SUV to begin with Roads were clear and dry during our entire trip and no sign of snowstorm What Payless is doing ought to be considered fraud and illegal I felt dirty after dealing with them I only wished I had videotaped this guys BS with my cell phone May be the next customer payless tries to scam will be smart enough to do so