text: Do not I repeat do not go and have your car serviced at this bait and switch placenMy husband wanted an oil change and we called before coming to check on the price let me state we are AAA members My husband got a quote and made appointment for afternoon When he arrived he told the man at the counter that he did not want the high performance oil they try to sell you this and that the regular oil for his truck was what he wanted nWell when the work was done my husband was presented with a bill for and on the bill it stated he was given the high performance oilneedless to say he was furious when he saw this Also the quote we were given was on the phonethey do not inform you the customer that they charge a fee a installation charge for the oiland an extra fee to dispose of the oil nI was not present at the time of this transaction so when I was told by my husband what had happened I called the place and Tom Bates answered the phone I asked what they had charged for the service and told him you charged us for something we did not ask for He was lying through his teeth when he said my husband wanted the high performance oil changeNOT What really is funny is that on the bill there is a paragraph that states if you are not satisfied for any reason contact Tommy Bates to give you the opportunity to achieve our goal Well I received no satisfaction when I called to complain so I called the customer service number at the AAA office and registered a formal complaint with them regarding the service If the matter is not resolved to our satisfaction I will be contacting the Attorney Generals office for the state of NC as well as the BBB in Charlotte We will never use their services again and I am thinking of cancelling my membership altogether If any of you folks out there plan to use this place for your car care please make sure you write out your own instructions as to what you want done so that you have proof as to what you told themthey bait and switch and change your order without your permission This AAA car care center is located in Matthews on Independence Blvd