text: Past its prime and should no longer be characterized as a star resortnnWe reserved a room for NYE We were there early and the hubs was at the poker table He was running hot so I left him at the table and went to check in After waiting in line for over minutes the agent tells me that I cannot check in because the rez is in hubs name That is their policy no exceptions Fine I tell her that he is playing in the poker room and ask if can she page him so we do not have to get back in the ever growing line Nope she will not do it WTF Really why not Cannot pick up the phone to call WITHIN YOUR OWN HOTEL Is that five star treatment Whatever I go get the hubs and he gets in line while I ask for the manager Again I wait He comes out maybe minutes later No sorry for making you wait I tell him what happened He reiterates the policy but says that he will get someone to help us if we come over to where he is No apology for the other stupid employee nnWe get our nonsmoking room and it smells like smoke We wonder if it is the room next door and I call down to report the problem The agent says that the floor below th floor is a smoking floor and that the smell may be coming through the vents No offer to change our room no apology Basically it is too bad so sad Again WTF It is not nonsmoking if we can smell smoke nnI get into the shower to freshen up and discover these Chinese branded toiletries that I have never heard of that smell like baby shampoo I thought this is the Venetian what is up with this Chinese stuff The hotel has gone ghetto on its toiletries Come on it is like going to the cent store and seeing all those Mexican brands of canned or prepared foods There is nothing necessarily wrong with things like that but you are not expecting them at a star resort ya knownnAnyhoo the final blow came when I got into bed later Those had to be the scruffiest sheets I have ever slept on in a hotel of that caliber What is going on We just came off a stay at Treasure Island and its bedding was nicer than the Venetians Sad sad moment I have slept on some hotel beds that I could not wait to get into at the end of the day Venetians was not one of them When I am paying that kind of the least I expect is a luxurious bed sighnnOh well The Venetians poker is still the hubs fave in Vegas but we will be looking elsewhere for accommodations