text: I seriously SERIOUSLY wished I had read the reviews before buying the voucher from LivingSocialI never would have done it nnI got the weekend voucher that included a free bottle of alcohol front of the line passes to some clubs and two tickets to a show I call to make a reservation and spoke with a gentleman I gave him my voucher and told him the weekend I wanted He told me I would have to purchase an extra night for that weekend because it was super busy um wtf That does not even make sense So whatever it was for my boyfriends bday so I she will out another for the night plus taxes and fees plus the voucher came around to nnSo I paid the extra night and I asked him to email me a receiptconfirmationa week goes by and nothing So I call now I am dealing with Brittany she confirms my email was wrong and was going to resend it Another couple days nothing So I call back Brittany again she said she will send it Finally I get a confirmationno receipt After a MONTH I finally got ahold of Brittany and she emails me my receiptthe next day I receive an email from Krystle that has a condescending tone about my receipt being emailed yesterday day late and a dollar short honey She also informs me that whoever took my reservation did NOT note that I got the deal that included show tickets and he did not charge me the taxfees for thoseso she has to charge me another Are you kidding me How do you not know when I gave you the voucher nnOut of curiosity I email them one last time before we check in to see if the hotel will hold a credit card number from us for incidentals Krystle responds they might hold night How do you not know BTW they hotel did NOT hold a cc for incidentals that was a nice surprisennUgh so I am supremely irritated at this point We check in and at least the MGM Signature staff were really nice and accomodating The room was nice it seemed clean enoughbut of course no show tickets in the room Of course I have to call them and they have to come and hand deliver them to us It is just so inconvenient and unorganized Oh we also found unidentifiable bugs in the room nnThey also apparently only use Peter Borawskis email address Why they do not have their own I do not know I do not know what kind of operation they are running but I think a band of chimpanzees could do a better job The fact is when you are in the SERVICE industry customer service should be your first priority nnSTAY AWAY You are better off booking with the actual hotel at least you will get service and what you pay for