text: This company is very unprofessional The operator cannot answer every question They prioritize the calls on extreme cases first so if you just have an appointment for an examination they will cancel on your appointment more than twice I thought that was the whole point of an appointment If they do cancel they do not leave voicemail to cover their end I gave them two opportunities and they failed twice so I just went with another exterminator company In the end poor customer service no courtesy calls and poor information