text: With over a thousand rooms I guess what can you expect their motto is get them in and get them out I had a wine and snack gift basket sent to the hotel for my brother It got their the morning of the day he arrived I called and after being passed to many people I was finally able to ask someone to please see that the basket got to his room along with wine glasses and a wine bottle opener That was a HUGE request for them No can do That night they brought to his room wine glasses and the wine opener but no basket It took several calls the next day to finally get them to get the basket to someplace near the front desk so my brother could go and pick it up himself Not good Really bad customer service I do not care how great the hotel may be otherwise they sure do fall down on anything even a bit out of the ordinary Lots of places to stay in Las Vegas I would choose another hotel if it were me