text: If I could I would not even give this hotel a star nnday one did not realize it was a valetonly hotel but whatever we used cabs all week anyway but more on the valet to come check in was smooth requested a fountain view room and they gave it to me not surprised though it was a tuesday friday stay so its not like the hotel was at capacity anywaynthe room first impression was great we liked the set up of the room tvs one in the bedroom and one on the other side of the built in where the couch was we got the studio style roomnthen it all went down hill from there none of the lights worked and the safe was open but locked so we could not store our items in it and go to the pool right away like we had planned so I called the front desk and i told them the lights were out and that i did not know how to use the safe the instructions are on the inside of the safe says the front desk clerk there are not any instructions in my safe i said well they should be i do not know how to use it let me get someone who does says clerk REALLY she must have been new anyways we waited minutes for someone to come up and fix our lights they were shut off from the main electric panel in the room and then i had to wait another mintues for security to come unlock the safe and show me how to use it nAt this point the pool was closing in an hour so we rushed to unpack change and get down to the pool nnthe pool its small but it does the job luckily being midweek it was not crowded but nothing impressive my inlaws pool is nicer nnfirst nightmorning after being exhausted from traveling all day I crashed hard next morning i wake up with sharp pain in my lower back i sleep on my stomach and in the morning i inspect the mattress and spring box to find that it had been sat on my Godzilla and broke the mattress probably the worst sleep i ever got in my entire life so i call the front desk and i tell them politely that i think the mattress is broken so again we wait minutes for housekeeping to bring up a mattress for the sofa bed apparently the clerk thought i was talking about the sofa mattress keep in mind breakfast buffet was going to end in an hour and i wanted to resolve this before leaving but there was not any time so i go down to the front desk after breakfast and let them know the whole situation and every problem with the room lights malfunction water faucet pressure safe mattress and also the ac would not cool lower than nnthe clerk was very nice he apologized and offered to move us to another room and offered to take care of the resort fees for us which is great because we planned on visiting other pools and would have to pay the resort fees there in order to use their pool we really did not want to move rooms since we had unpacked and organized everything into our room so that was a pain but that mattress drove us out of that first roomnnanyway get to the new room its small tv and different set up so disappointing becasue we loved the set up of the other room in the new room the couch did not even face the tv hated the lay out but lights worked ac went down to and faucet had pressure mattress still felt very used but better than the first nnthe rest of the stay room wise was just meh nncheck out the hotel has a convenient method of checkout either on the television or through your mobile phoneemail but the guy at the front desk did not delete the resort fees from my account so I have to get out of bed and go wait in line friday morning when everyone is checking in and explain again that the room was crappy and we were promised no resort fees guy takes care of it again nothing impressive i just had to ask twice for the same thing nngo back to the room get our stuff together and wait for the bell to come help with the luggage he helps us load our stuff into the car and we head over to the mgm to spend the day at their pool when i get out of my car i look driver side door and it is beat up they scratched the paint and left marks from who knows what shoes it looks like they dragged a suit case into the car from the floor see picture and my car is new and freshly washed just before getting to vegas i was so peeved and i even tipped them this is why i hate valet my wife said we should go back and show them but i know how they would have responded i really wish i would have gone back and made them pay for the damagesnnthen when we get to the mgm i wanted to lock the trunk since our baggage was in there while we were at the pool and the lock for teh trunk was damaged i forgot my valet key at home so the valet had the real key that works for the trunk lock and they must have opened my trunk to see if i had anything of value in it luckily i took everything out laptop jewelry etc just shows how classy this hotel is nnNEVER STAYING HERE AGAIN TAKE YOUR BUSINESS ELSEWHERE nStay at the palazzo