text: I would have given no stars if I was able to I was completely tricked and mislead nI rented a car through air miles for a vehicle from Budget Sky Harbour Phoenix I was told that the only charge on my credit card was going to be the taxes When my son I arrived we waited about an hour and when we got to the counter the woman said we are giving you an upgrade and I said oh how nice After giving my credit card and being asked about insurance I was asked to sign the signature pad so I did After arriving home my Visa was charged an extra almost We called airmiles and they looked into this for us She said the reason we were charged is because we agreed to a level upgrade and rental of a Satellite radio system There was not one mention of any price increase or satellite radio we never agreed to either of these charges We were going through airmiles to save some money When I signed the signature pad there was nothing for me to read I just signed my name having faith that Budget was not ripping me off When they sent me a copy of the contract there was not even initials beside these supposed upgrades that I agreed to It did have my signature under some small print that I never saw on the signature pad saying I had agreed to these charges so they completely mislead me Not one word about paying anything extra Having gone back and forth with Budget they are not budging at all on giving me my money back I was completely tricked and will never use Budget again This is the first time I have ever written a negative review Budget most definitely deserves this review so just be aware before signing After having done some research I see that this is common practice with Budget shame they can get away with this