text: Having been a member of several gyms over the past forty years this one is by far the worst Whilst the facilities and equipment are all very good with the exception of the atrocious spin bikes it is the management that is terrible useless might be a better description Two years ago they finally replaced the spin bikes that were constantly breaking with new ones that are even worse than the previous ones In doing so they also cut back the total number so that quite often the room is full and people are turned away A few weeks ago my wife could not get her spin shoe out of the clip she is not the only one and had to take her foot out of the shoe I struggled to get it out and it broke After two emails to the club about this she had no response at all so she left a hard copy letter which finally got a response It is your shoes fault Nobody even asked to look at her shoes to determine the problem Yesterday I could not get my shoe out and it also broke I got the same response It is your shoes faultnLast year they arbitrarily and without permission started charging an Enhancement Fee however none of us can see any enhancements whatsoever and in fact the whole club continues to deteriorate Have you ever heard of a business that actually charges it is customers to invest in itself Management seems oblivious to the problems and complaints nnOn the very positive side the desk staff and trainers are all wonderful which is why I gave Mountainside an extra star