text: My review is for the service department at the Subaru SuperstorennI have received service a few times at this location and the service has been average at bestnnI usually have my vehicle serviced on Saturdays due to the fact that I travel during the week and as a result I always in advance ask for a loaner vehicle for the few hours of servicing on Saturdays Loaner vehicles by the way are one of the hooks that this dealership uses to bring in business from the other Subaru dealerships in townnnThis past Saturday after taking minutes to get to the service advisor a person who always seems to be in a bad mood btw who was on a phone call with a customer when we showed up for our appt I was shocked after our work order was written up to find out that the loaner that I had requested was not in the systemnnThe service advisor did offer a ride for me which would not have done me nor my daughters any good due to having to pick up and drop off my daughters from Saturday afternoon and evening after pm events and me having to drive to the airport for an early morning flight the next daynnTo add insult to injury the service advisor said that they will not mention whether service advisor was male or female could all of a sudden provide me a loaner after I questioned why the loaner was not available as I had requested but I would have to have it back before pm so that it would be ready for her customers on Monday nnThis was an amazing comment due to the fact thatn My vehicle service would not be complete by pm that day with the amount of services revenue for Subaru Superstore I was having performed on the vehiclen I suppose that my daughters and were to walk around the east valley the remainder of Saturday after pm and I was to be on my own for early morning flight to airportn The nasty way the service advisor made the comment like she was speaking to a school childnnThis comment told me all that I needed to know about how the dealerships service department valued me as a customerthe Monday morning customers were more important than me and the contempt showed in the service advisors voice as I was told this with my oldest daughter standing there with me in the service bay The service advisors comment bit even more after I had loyally performed numerous service calls gave business to their body shop San Tan Collision of Mesa and purchased a high profit extended warranty for my vehicle from their dealershipnnI immediately of course needing transportation and having weeks earlier requested a loaner vehicle cancelled my service for that day and did not reschedule I did though make an appointment that same afternoon with Camelback Subaru and although Camelback Subaru is miles from my home vs miles for Subaru Superstore I will perform all my remaining Subaru maintenance not much btw as I will be trading in the Subaru in months for an Audi A there as opposed to the Subaru SuperstorennIn a way it is a shame the owners of this dealership are honestly trying to provide a high value customer orientated experience for Subaru owners in the East Valley and their investment as a business owners are being undermined by nasty employees like the above mentioned service advisor