text: My husband and I were new to the iphone We needed to set up our phones but could not remember our Apple ID password Jake helped us with every question we had He helped us set up two separate accounts We did not have a clue of how to make two accounts Jake made us feel it was ok not to know everything He was positive attentive and extremely helpful even though he was very busy I just love Apple Store West Towne because of people like Jake I have been smiling the rest of the day Thanks for the great service