text: We had KS Kooling and Heating out on Monday afternoon about pm to our office for a quote Ken gave me a quote for moving some ducks to allow more cool air into the conference room to make it more comfortable for an office He turned the main offices AC unit down to to get it to kick on and check the airflow It was at the end of the day and everyone was leaving he got his things and said he would email me a quote in the morning We turned off the AC like we always do and in the morning turned them back on The people in my office do not change the temp on the AC units they only turned them on or off when my boss check the AC a little later in the afternoon because it was not cooling it was still set at We called KS back and they said that they did not do anything wrong and they did not damage the AC and he would come back out but he was going to charge us and if there was a service need we would be charged for that too We are very displease with this reaction and this companys immediate denial of responsibility of the actions they took If he changed the temp on the thermostat he needed to change it back before he left We called another company out they said in fact that the unit froze up because it was set to low We are highly disappointed with this situation and KS refusal to make it right