text: We booked our room at Treasure Island over two months in advance and upon checking in on Friday we had no reservation on the books I contacted hotelscom where we booked the res to find out that everything was all set on their end and despite a written confirmation that we had paid in full and had a reservation the staff at Treasure Island was completely unconcerned with my issue and offered no solutions at all Their attitude towards the whole situation was appauling and after talking with three staff members I finally was put in touch with a semihelpful woman who at least offered to see what other rooms they had avaialble for the evening nnAfter an hour of this ridiculousness expecially frustrating after a long travel day they miraculously found our reservation and I was sent upstairs nnThe rooms were wonderful and the amenities at the hotel were great I enjoyed the entire time I was at Treasure Island with the exception of any time I had to interact with they completely unhelpful staff nnAdditionally we requested a late checkout by hours not exessive and they could not have been more rude about the request before denying it I kindly reminded them of my checkin experience however this tactic proved unsuccessful as well nnThe incredibly enjoyable weekend I had in LV had everything to do with the people I was with and nothing to do with the hotel I chose to stay in We certainly will not be returning