text: I had previously reviewed the MGM Grand in Las Vegas and gave it four stars Well after staying there for five nights and experiencing all the bullshit we went through it got dropped down to two stars And that is ONLY because the staff there was friendlynnSo we lock in the rate of per night in February to travel in May We book a king bed When we get therewe are all out of king beds we can upgrade you into the west wing for no charge But a lot of people do not like the west wing so if you do not like it we can move you guys tomorrow Okay fine we go to the west wingeven though I have been told by many people the West Wing rooms are shitty So we get to the room it is a dingy piece of crap You walk in and literally walk right into the bathroom Plus the room is SMALL nnSo the next day we call the front desk They say we can move between and pm So I check back at they tell me to check back at I call back at okay we can move you to a king room WHICH IS WHAT WE ORIGINALLY RESERVEDhowever it will be an hour before a bellhop can get your bags Are you fing kidding me An hour Christ I know the hotel is big but still We wound up carrying our bags from the West Wing to the front desk Anyone who has stayed there knows that is a long freaking walk We complained to the front desk and told them at this point we would rather be staying at South Point where we usually stay They got a manager and upgraded us to a suitennSo we get to the new room turn the AC on full blast and head out for our anniversary dinner at the fabulous TBones Steak House in Red Rock read my review for that We get back to the room around pm and it feels like we walked into a goddamn sauna I call the front desk to let them know our AC is not working Okay we will have someone right up Could not give me a time frame So now it is midnight we are both tired so we call back and tell them to forget about it Unbelievable The AC works but it worked halfassed The TV sucked as well they are not HD TVs and the picture was very fuzzy Also our room safe was competely useless since the battery on it was low so we could not use it We also had no Do Not Disturb thing for the door so I made one myself If I called the front desk to ask for any of these things to be fixed I would probably be still waitingnnOh it gets better The kicker was the next night when we get into the elevator There are like four people on the elevator we are on the th floor The four other people get off at The elevator goes to and then DROPS two floors My wife and I had our lives flashing before our eyes The elevator made a creaking noise and just dropped Reminded me of the old Edge at Six Flags Great AmericannWe went to the Rainforest Cafe here one night it was ok nothing special The lines for the breakfast and dinner buffets were absolutely ridiculous We waited over minutes for breakfast on a Tuesday morning and over minutes for dinner on a Monday night On Friday we went to the Rio Buffet The best I have ever had again read my review for that and waited all of MINUTES Take that nnAgain I only gave this place two stars because the employees are very friendly especially the dealers in the poker room Stay away from here Go to South Point instead