text: Is there a negative star optionnnWas looking for an Expedition that was a couple of years old when my wife was pregnant with our second child found a perfect one at negative Five Star Ford Went down there to take a look at it drove it a bit the salesman was perfectly nice Noticed that the sticker price was about k more than the price online but as I was just browsing did not say anything at that time Did ask about my trade and what they could give me for it he of course said they could make it work He pointed out the owner who was walking through and mentioned something about that being the only familyowned Ford dealership in Arizona or something like that we talked about some of the new models that were just out had some nice car guy conversation I let him know I liked it and would be back with my wife in a day or two nnWent back the next day with my wife and asked for the same salesman ready to purchase I had my own financing together and had printed out the eBay listing of the truck I had research from Edmundscom re true market value of both the Expedition and my trade nnFirst round he came in with the sticker price remember k more than the online listing and a REALLY low offer for the trade I mentioned eBay he played dumb I pulled out the listing I had printed out he continued to play dumb and even checked the printout to be sure it was the same VIN Really You do not know that one of the cars on the lot you sell from is listed online Give me a breaknnSecond round he came back at the eBay price but with addons and the same lowball offer for the trade I asked if they could work with me on the trade as he had said only the day before and offered a number I was more comfortable with after all this is negotiation he said cannot do that grabbed the paperwork spun in his chair threw the paperwork into a file drawer and got up and walked awaynnWe were stunned He did not have the paperwork so he was not still negotiating with us But he did not say we were done We were just kind of flabbergasted sitting there I looked at my wife and after a minute or two we just shrugged our shoulders and got up Walked outside and he was on his cell phone smoking a cigarette I said have a nice day to him because to be honest I was still kind of in shock that all that had really happened and he kind of grunted at me apparently I was interrupting his conversationnnWownnThe customer service people left me a message a few days later and I called them back eager to let them know how we were treated I had to leave a message and they never called me back So here I am letting Yelpers know about my experience with themnnOne last side note make of it whatever you will the salesman was very nice and accommodating that first day when I was alone When I went back with my wife the treatment was completely different I am white and my wife is black Like I said make of that what you willnnBTW about a month after our experience with negative Five Star Ford we found the same year Expedition with less miles and all the same options except sunroof from a private owner and ended up paying less than even negative Five Stars eBay listing on the one that we were interested in Lesson learned I will NEVER find myself there again we have a Ford and it is literally five minutes away from our house but even with some positive reviews of their parts and service departments I will NEVER use them