text: Update I was in there earlier this week I had gone through selfcheckout and after I was done paying for everything I examined the receipt before I left the store For whatever reason pricing comes up wrong often enough on any given product that it is worth the seconds to stand there and make sure you were not over chargednWell I was charged for cube steak that was on manager special for and change I went to the Customer Service desk in the back An older woman was standing there arguing with the service rep behind the counter This went on for a minute or the woman was arguing about the sale price and why she did not get it and the rep finally told her that she needed more items to get that price it is the buy deal Well the woman goes to find more products for that sale the customer rep does NOTHING In other words we were all supposed to stand there and wait there were of us in line while this woman traipses around the store and comes back with whatever other products she was going to getnI was having none of that that rep should have either cancelled the transaction and started taking care of other customers or should have switched over to the other register or should have called for more help I asked loudly You mean that we are all supposed to stand here and wait for this woman to come back The rep did not reply to me at all She just laughed I replied to that that I would be going and getting a manager to deal with her and her attitude I back to the selfserve checkouts while watching this nonsense unfold at the customer service desk I asked for the stores manager Meanwhile the old woman finally returned but apparently was arguing about something else I waited several minutes for the manager to come out The lady that finally came out was not the general manager but her assistant She had the charm and personality of a rock I pointed over to the customer service desk and told her the situation That old woman was STILL there We are closing on on minutes now for ONE single person to be taken care of at that desk nnWell this lady and another lowerlevel manager go to a register to take care of my refund That old woman was STILL there The lady said she would take care of it but I neither believed her nor was anything that was happening at that customer service desk to be translated into real life as even remotely acceptable But THIS is the kind of customer service that you will receive at this particular Frys Has been that way for years now nnI called corporate when I got home the lady said noone was available but that she would forward it to the right person the next day Sure enough the next daythe stores general manager was on the other end of the line calling me I explained the situation to her in detail She became rather indignant about the situation apparently she had empowered her employees all of them she claimed and had given them training on simply dealing with the situation instead of making all kinds of people wait andor potentially losing customers of cents Just give it to them the sale price in this case Not give anything to anyone not saying that but if it is a sale price and a customer does not understand DEAL WITH IT do not go calling management over a few pennies Well the lady at the customer service desk apparently did not get it She should have by this policy given the sale price to the customer instead of arguing with her over what must be done in order to receive that sale price In other words the situation that went on for over minutes could have been dealt with in a few minutes if she had followed this general managers instructionsnnIll give the newest general manager kudos for taking a much different approach to this type of problem even though it did not work She stated she would be ending this problem with cashiers arguing with customers Perhaps that may be so but about the time she gets that store whipped into shape she will be undoubtedly shipped out to a bigger better Frys somewhere and corporate will bring in a new set of managers to be trained at this particular Frys And then we will be at ground zero It is funny how many of the employees at this store who have been there for years will revert back to old methods once a general manager is shipped out of that store Old methods meaning standing around talking and laughing it up while customers go completely ignored and neglected that need help