text: I was very excited to stay here as the pictures online looked beautiful I am sorry to report I would never visit again or recommend it to anyone Upon arriving after hrs of travel we were given incorrect directions to our room after being told how big the property was so we would never find it and should allow a bellhop to take us After noisily dragging our luggage around for minutes we went back to reask and were given completely different directions with attitude as if we were not intelligent enough to locate the room nnOur balcony room was on the first floor and the only view were large bushes that blocked everything The outlets on the end table next to the bed did not work the bedside lamp was out and the alarm clock was dead Upon calling the front desk the light was fixed but the alarm clock was taken out never to be returned There are only so many times you can call to complain There was a dead roach looking insect in our room for the duration of our stay nights that was never removed nnI sat at the pool for literally hrs straight and was not asked ONCE if I wanted food or drink At about pm all the restaurants seemed closed or empty except for the bar We tried to go to dinner at the grill located on the golf course only to be told it was closed for reservations something not mentioned when we booked When we asked for a map of the property which we were not given at arrival we were met with attitude as we were every time we asked a question Even the coffee shop had absurd prices for a bottle of soda nnnUpon booking we were informed the day resort fee included internet which it did NOT We then were told we needed to pay an additional day for this service Again rudely nnWe felt invisible on this trip and not at all like valued guests Certainly not worth the money and not what we expected from a five star hotel