text: Checkin was a breeze they allowed us to have up to keys per room A friend and I stayed at the Terrace Wraparound suite The view was amazing The room was nice there were drinks already missing from the fridge but we did not want to worry about that right off the bat I immediately took a shower and the water pressure was reallllLLLLY weak Thought about calling someone about it but why bother I think they were trying to conserve water or something so I let this one gonnI played paigow and roulette here Nice tables but definitely did not make me feel at home I am in love with gambling at Paris and Cesars The waitresses were attentive and drinks came around quick nnOverall I had a very very nice stay The problem is the charges to the room after we left I checked out over the phone and had someone come up to the room and tell me that no charges would be placed on the room To my surprise when I got home there were over charges on my credit card Reading a few of the other reviews it seems as though I am not the only one this is happening tonnI have called the Cosmopolitan times They keep telling me There is nothing we can do about it We need to check the tapes My manager will call you within days Of course days pass and no return call It is beyondddd frustrating My bank has better customer service than this place nnI really liked the hotel but I am beyond words when it comes to their customer service I never expected this kind of treatment from a new hotel Keep in mind I left the room in the same condition it was found in The maid came in to clean on Saturday without my knowledge I had a do not disturb sign on my door After that the charges began rolling in I suppose shehe was mad that we did not leave a tip or something and began charging us for anything she could find nnI will never stay here again I will never recommend this place to my friends and it looks like I will never see that in charges back either I am still trying to get my money back but it looks like I will have to push harder to speak to someone about this This place has really put a damper on my Vegas experience They definitely need to change their practicesnnupdatenFinally got through and they said I should be receiving my money back in days Will change my rating to neutral