text: I am torn because the property is gorgeous and wellmaintained but we were not impressed by the service overall It is our first experience with a Hilton resort and we did not feel like we were valued as hotel guests and apparently being a diamond member does not make any difference And paying the premium to stay in the Ocatilla building with its lounge is debatable they ran out of food way before they were supposed to close down the service and the breakfast was the same every morning with pastries cereal hardboiled eggs and minibagels ie no hot food or variation aside from changing the pastries Some minor nits include the privacy sign for the door that flew off EVERY time you opened the door the rather slovenly and lackadaisical girls monitoring the water slide although I must say the pools Jacuzzis and slide were all excellent phone calls to front desk took extremely long time to be picked up no matter what time we called and the toilet paper was quite rough However my husband was enthralled with the size of the flatscreen TV