text: My wife went and bought an rc truck for my son and me Specifically asked the sales person if it was a kit you build Which he responded yes Once unwrapped it was apparent that this was a rtr My son and I looked on there site to see if they had any kits we would want to build None were found so I went this past Saturday to return the item to get my money back The store manager which is the son of the owner was supposed to be in The sales associate said they cannot help us there are only returns and exchanges If they had what I was looking for sure I would have ordered it But I was then notified that the manager probably was not going to making it in I was trying to get in and out as the cardinals game was starting They said I would have to come back Went back on Monday and of course the manager was not there The sales kid was as rude as can be Completely unhelpful He was texting the manager I told him to pick up a phone and call him Which he finally did and came out from the back after his conversation and said there will be a restocking fee of At this point I was not coming back in there again and sucked up the loss The nerve if them to completely misinform my wife and then not own up to there mistake is bad business I was a franchisee in retail for years with different location at one time The service or I should say complete lack of that was displayed by the individuals running that place is disgusting There are many other hobby stores that I would recommend I certainly will not spend a dime in that place