text: Huge customer service failure I am sitting in my room right now with no Internet connectivity no working phone in the room no tv an unstocked minibar a previous guests trash in the drawers and cabinets and have called the front desk times asking for an audio cable to plug my iPad into the entertainment center When I went to the front desk asking for a status on the communicationsentertainment issues I was told guests were warned the day before That does not help because I checked in today to an unkept room The front desk and operators had to call on my cell phone were not remotely helpful or sympathetic to the awful hotel experience I am enduring I am at the point where it is adversely affecting my valuable vacation time and cannot work due to the lack of connectivity A little genuine sympathy or compensation for guests is the logical answer but right now it seems like nobody in the hotel is getting it