text: I booked my tower nonsmoking room directly from the Luxors website for an IT conference When I arrive they told me that they were overbooked and were moving me to the pyramid suite instead I told them Thanks but no thanks Last time I stayed in the pyramid I could not sleep due to the smell of smoke heat and poor room conditions They said Your only choices are to take the pyramid room or a smoking tower room which is the reason I do not stay in the pyramid I asked them if the pyramid room was going to be smoky and hot due to the fact that it was on the th floor They said Probably When we got to the room it was hot smokey and very run down They also let us know that the jets in the hot tub did not work The Internet which we were paying night for in our Resort Fee was horrible download upload and a ms latency Oh and NO wifi After our stay I checked out and asked Do you usually overbook the towers like that They replied Sometimes offering no compensation or remorse This is the second time this has happened to me while staying there for a conference and it will be the last time I book at the LuxornnPS two of the four elevators had issues One would not close properly and the second has beer all over it I also had to buy a pillow from Target because my neck was killing me with those horrible mattresses and pillows