text: I have been bringing my dog here for a while now The staff are very friendly and I can ways get an appointment for her without waiting for days We use to go to Petsmart but they tend to keep her for hours whereas urban mutts has her in and out within a few short hours nnI brought Lola in weeks ago Thursday and in an hour she was ready to be picked up When I went to get her she was dragging me out the door which she does not normally do I got to the car and noticed under her chin was longer than I wanted so we went back inside They were so nice and trimmed her up and said they would make a note in her file When I got home she kept shaking more than usual and scratching her ears I went to feel her ears and they felt really dry inside nnHer behavior continued on Friday and then Saturday morning when I pet her she kept cryingyelping when I touched her ears We took her to the vet and turns out she had terrible ear infections They were swollen inside red bleeding and pussing They say it often happens when the inside of her ears are not fully dry but the ear hairs were cleaned out so they must have knownnnI called the groomers Monday to speak to a manager and she was not in so she called me back Tuesday I explained how frustrated I was that nobody even told me about her earsand they had opportunities to She said sorry and blamed it in the receptionist nnI think that the actual groomer should have been the one to tell me and if you forgot then have the decency to call me and tell me Lola has been on medsdrops for weeks now and it still has not cleared I am hesitant to come back here now