text: Venetian you really let me downnWhy book guests on a floor that is slated for renovations Why rush guests out from the room for said renovation so much so that you further lack the supposed customer service your hotel is supposedly know for nnThe hotel room was less then up to the standards for a hotel that would charge as much as this one didthe bathroom had a fine stench of urine Did I mention that they were going to renovate the th floor could this be why less than meticulous attention was paid to the rooms maintenance nnFrom promptly pm until am the following morning we were serenaded by the pounding hammering and overall annoying sounds of renovations being made on the floor above We were lucky if we got about minutes of true sleepnnMake a call to a manager at the front desk and you are given a the phony assurance that all issues will be addressed They assured me that they would speak to the construction mgr to quieten down as working am is not conducive to rest That does not happen They assure me that they will credit the spa treatment that shows on the hotel bill That does not happen The offered to allow us to have late check out This does not happen they neglect to share this change with from numerous people that call up to the room to complain that we needed to be checked out nor do they share this information with the numerous people that knock on the door to state that we need to get out of the room as they need to start renovationsnThey assure that they will offer a free nights stay for future use how much do you want to bet that does not happen nnThe only bright spot is when I contact Nan Wong Concierge to get preboarding passes for Southwest and as she offered it was waiting for me at the Concierge desk when I am forced to checked outnnTo those who want to stay at a high end hotel in Vegas try the Bellagio