text: My complaint is with the UPS service that I received when I shipped at this store I spoke to a business in another state and they asked me to ship a package by FEDEX I decided out of convenience to go to the UPS Store near my home The staff was very nice and they said that UPS would guarantee to deliver the package the next day I paid the rate because it was called NEXT DAY AIR and it was GUARENTEED to arrive in hours nnThe package was not delivered in hours The staff was very apologetic but the result was that a package that was guaranteed to be delivered in hours was delivered in hours nnThey quickly processed a refund but I would rather have had the package delivered on timennI learned my lesson I will NEVER ship with UPS again