text: Terrible experience I paid for a frame that was back ordered so they had to have it shipped in I was told it would take five days After a week or so I called to check on it They said it was on its way Fine Then another five days later I finally called again to check and see if it had finally arrived I was told that oops they forgot to tell me that it was discontinued after I had confirmed with them that it had shipped So I went in to the store to get a refund no apology nothing The woman I spoke to told me they were too busy doing inventory to help me find the frame in another store All this after we had to return my fiancues frames TWICE because they were defective and without so much as an apology I have had several bad Lenscrafters experiences in Las Vegas over the last couple of years but I kept coming back out of convenience Never again