text: Well let me say this was my first stay at the Golden Nugget I had always heard such great things about it so I figured I was in for a treat When I made the reservation I asked all the questions and especially since I would be arriving on a late flight I wanted to make sure that there would not be any problems The lady that took the reservation said she would make note and we would be fine when we checked in so late I also asked about how much their hold per night was for amenities and was told but it could be waived if I asked she said she would also note that on the reservation nnSo just before taking off I make a last minute call to make sure that all is fine and we will have a room when we arrive Good thing nothing was noted on the reservation about our late arrival So by the time we get to the hotel is almost midnight and we go to check in and of course there is dramathey do not have a clean room where we are supposed to have it so we end up in the very back of the Carson Tower facing a wall Not so pleased but the room seems clean and comfortable nnNow at the desk while checking in I ask again about the hold on the credit card and tell the gentleman about the whole conversation and that I wanted it waived because I do not use any amenities He tells me not to worry because they are not holding it and we head to the room nSo unfortunately this time money is a bit tight and I had only card to use for the whole trip well we go to eat and present the card for paymentand what happens it is declined They had put a hold on my card nnI was terribly upset and had to go back down to the desk since you cannot ever get a representative on the phone For some reason they never answer So I go downstairs to speak with the Manager and he says all the right words and the I am sorrys and says he can have it credited back in the morning He then also offers to upgrade our room to the Gold Tower which I take him up on Turned out to be a better view more comfortable beds and such nnThe next morning the hold money is still not back on the card and after several calls it is finally resolved Now we head up to the buffet held up with all of that and we still have about minutes before breakfast is over We head to the food stations and they already have lunch items out We see a few things eggs bacon biscuits gravy and grab a plate As we get to that station they guy behind the counter grabs the stuff and starts changing them trays to lunch I see the biscuits gravy sitting there and I say can I have one of thoseand you will not believe what he doeshe takes the tray of biscuits and throws them away and says breakfast is over it is lunchtime I was furious there was still minutes of breakfast left and he had nerve to do that Then I hear another woman behind the counter yell the same thing at me I got no resolution with the manager and was completely disgusted that I had even spent my money there nnWe did try the Cafe one night food was tasty service great nNever went to the pool it was like a meat market Cute little girls serving drinks guys staring and drunk etc Looked nice though nnThe beds in the Gold Tower were extremely comfortable Slept well in them nnDid notice the hotel is kept very clean they shampoo the rugs at night and clean all the lights good maintenance Also the rooms are serviced well nnUsed the bus system to get to the Strip there is a bus stop across Freemont St so it was very convenient nnOverall it was ok not horrible and not great but would stay there again