text: Wow simply wow So so so slow Seeing these people work is like watching paint dry Why have not all these people been fired and replaced with a computer Rude slow and a joke I was lb over the weight limit and had to pay for a small piece of luggage This airline treats customer like cattle You wait in a minute line to use one of computers that actually work out of units that are available all because the employees behind the counter would rather chitchat and drink coffee than do the job they were hired to do WHAT LITTLE CUSTOMER SERVICE THIS PATHETIC AIRLINE EVER HAD IS LONG GONE NO VALUE EXPENSIVE POOR SERVICE AND SLOW way to go southwesttime to fly other airlines