text: Extremely disappointednnThe facilities were ok not lush and plush The environment is loud brightly lit and not at all calming nor relaxingnnI was so dissatisfied I requested to speak with the management which I waited over minutes for Once I spoke to the manager he had me wait another minutes to finish our conversation The manager was not concerned or very apologeticnnSo disappointed in the experience facility and management I spoke to the concierge but got the same sort of response not concerned or apologetic just wanted me to go awaynnIll never return to this facility again I will stick with Qua at Caesars Palace now they know how to pamper and relax their guests