text: The miss finally decided to start living in the now and wanted to upgrade to her first smartphone We had to go to the mall for other stuff so we figured we would just do it while we were there rather than going to the store I prefer that is closer to us The service was decent but I was a bit put off by some thingsnnOne of the things I like about going into most Verizon stores is that there is either a greeter to get you checked in or you can check yourself in This ensures that everyone is helped based on the order they enter much like tickets at a deli counter This place did not have that so it was a matter of having to hang out near the sales reps so that when they were done they would turn to you next as opposed to someone who walked in after you The other thing I do not like about this location is that there are very few phones on display Not only are there almost none to look at on the walls but even when you sit down with someone to look at models they give you phones that are either not charged up or are locked so you cannot play around with them too much This makes the decision process a bit frustrating as it is difficult to take all the potential choices for a quick test spinnnThe rep who helped us was friendly and pretty knowledgeable which helped the process go much faster My wife told him what she wanted a basic smartphone that would not cost her anything out of pocket and he brought out the three phones that met that criteria I was glad he did not waste time trying to change her mind and upsell her a better model It was just a pain that two of the three phones were not useable though the one that worked was the best choice for her anyway We also decided to finally switch over to a family share plan to save cash on the data useage fees and they were able to do that It took a super long time for the corporate customer service number to pick up and help us but that was Verizon in general not this storennIn the end it was a decent enough Verizon experience and the miss proclaimed that it was the easiest trip to a Verizon store she has ever had to make For me I like being able to check in so I can see how much of a wait I have ahead of me and I definitely want to be able to use the different phones before making a decision on what I am going to buy While I prefer to visit the location in Huntersville whenever I need to go to a Verizon Store if I happened to need to go while at the mall I would not think twice about heading in here