text: SHAME SHAME SHAME ON YOU MANDALAY BAYnstar because I cannot post otherwise if I could give you a negative you would have itnnOriginally posted on Facebook nnOn what was to be my st experience in Las Vegas this is the poorest excuse of customer service I have ever experiencednnUpon check in we were made aware that special requests were only honored when available I get that I am not completely clueless to customer demand But upon checkin it should not have taken your agent to have to go back to back office four times for a manager to come out to field a customer complaint And when said manager I believe her name was Kristin Kutcher I thought it was to work some customer service magic and come up with a compromise not to basically tell us tough shi So begrudgingly we took the handicap accessible room that was given to us Also I would seriously reconsider your training tools when it is acceptable for a manager to respond with blatant attitude from two customer service stations away about how much she DOES LOVE HER JOB thank you very much when a unsatisfied customer voices his difference of opinion to HIS friendnCome to find out the next morning that the shower that only had a curtain no lip or door drain was clogged which flooded our entire bathroom When going downstairs to complain we had a maintenance person basically plunge and snake the drain and use the towels designated to OUR ROOM to clean it up And THEN dump all the dirty towels in the bathtub and say somebody will be back later to clean this up and hours later with dirty towels STILL in the tub and dried up left over debris from the drain all over the floor NADA And on top of that one of the TVs did not even work Room in case you were wondering Upon coming downstairs to inquire about the situation I was given notice about the room change and what kind of timely manner I was expected to collect my things So within an hour our room was changed to which was about the same except this shower had hair all over the shower from the previous guestnnWow way to drop the ball on this one I would like to make note that I DID try to contact you via private email groupleadsmandalaybaycom the ONLY email address that can be found on your website while we were STILL THERE to maybe rectify the disappointment and unfortunately it looks like it had gotten lost in cyberspacennI am well aware that you are a multi million dollar if not billion dollar establishment and wanted to express to you that although we were not high rollers our money is just as green as anybody else and we should have been treated appropriatelynnnUPDATED nnI did not think I could have left with a worse st time impression of a hotel than i did with this company I was wrong I do want to acknowledge that the Facebook rep that did contact me was helpful as to direct my concerns to the appropriate channels So good for himher Outside of that I was contacted by their social media department I did get a letter profusely apologizing for all the issued i incurred And if I could say I was satisfied I would do so here But I am not they did review my concerns and did in fact in an effort of goodwill credit my account resort fees that were charged to me which i believe was around but compared to what was initially prepaid for the room this is the equivalent to THE TAX I compare this to going to a high end restaurant having terrible service and horrible food and having the restaurant taking my iced tea off the bill nnAlthough this has some features i did like very much citizens restaurant was delicious and I am sure the Michael JacksonCirque du Soleil is amazing I would tell anybody EVERY SINGLE PERSON THAT READS THISnnDO NOT STAY AT THIS HOTELnnThey have things you can walk in and see and do but STAY somewhere else