text: Sorry for star rating but I should be completely satisfied with my Pediatrics and I will no longer continue our relationship with Healing Hearts Here Is our storynWhen we first visited everything seemed great but with time things have gone downhill Personally I believe Dr Romero and McKenna are very sincere genuine and knowledgeable however we have a problem with how their business is runnWe have girls ages and years old We have been with this doctor for yearsnStrike nI called this office on a Thursday around noon to get a recording that they are closed for Hours for lunch Now I understand that in some cases they do this to catch up on paperwork and things but a hour lunch What businesses do you know these days that take a hour lunch and do not answer phone callsnWhen I called I left a message and requested a first available appointment Their recording says leave a message and we will call you right back They reopen around or I think so I waited till and then called back and to my surprise they had no record of me leaving a message they never called me back so I figured that I said well I was calling to schedule an appointment which she then said we are all booked today and tomorrow I said did you make any appointments for tomorrow since being back and she said yes people have called I said well I should have been in front of them and she said there is nothing she can do for me So I asked for Dr Romero to call me about this issue nDr Romero called me on my cell around PM I told her the situation and she apologized did not know why that happened she said it was an isolated incident but still said that she would not be able to fit me in at the Gilbert office she offered the Chandler office but that is too far for usnStrike nMy wife went in with our month old for her shots her appt was scheduled for AMnshe had made arrangements to go into work later that day so it was important to get in and out She arrived for her appointment at AM and was taken into the room at AM the staff asked her to take off my babys clothes and wait for the doctor to come in They had her wait in that room for minutes with a naked skirmish and unhappy baby She finally opened the door and said is she coming in soon and the doctor was at her computer and said yes sorry running a little behind nWhy could not they have called us or notify us before having my wife in there for minutesnStrike nLast night my youngest was coughing had a runny nose and miserable could not sleep so my wife said schedule an appointment first thingnWell I called at AM left a clear message that I want to schedule an appointment for my daughter AS SOON AS POSSIBLE please call me backnGuess what No one called me backnnI think if you are a NEW Patient They must mark that somewhere and treat you extra special ie keeping appointment prompt pleasant staff etcAfter sometime you become unimportant to them OR They have too much they cannot handle either way I just need a doctor that can respect our time and can actually listen to messages and return callsnnThank you for all your hard work McKenna Romero but its just not the right place for us anymorenKent