text: I do not like to write negative reviews but I was so disappointed by the customer service or lack thereof that I received in the custom framing area of this Michaels store last night Mon that I just had to write First let me state the obvious custom framing is not cheap I had spent over to frame a couple pieces of beautiful intricate artwork that I had bought overseas while working in Africa I was VERY excited to see the finished pieces and so was waiting impatiently for the phone call from Michaels The phone call never came but the anticipated date of completion yesterday arrived so I stopped in anyway to see if the pieces were done The customer service rep at the custom framing desk asked for my name and pulled out the finished pieces I asked if they had been done for awhile because I was curious how long they would been sitting there completed while I was eagerly awaiting a phone call She told me that they were completed on the th two days prior and told me that from the notes on the sheet someone had called me that day My cell phone which I NEVER turn off was listed as the number to call I had not received a phone call from Michaels nor was there a missed call nor was there a voice mail message I politely responded I am sorry but no one called To which she countered Yes they did To which I again responded I am sorry but they did not To which she again said Yes they did This went on for a few rounds before she said Well phones are very strange these days REALLY You are going to argue with a customer who just spent over on a custom framing job insisting that I received a phone call I DID NOT receivennIt does not end there I was not happy with the way my artwork appeared in the frame and the mat so the framing manager was called to the desk to speak with me The tenor of this second conversation was exactly the samennMe The edge of the artwork is closer to edge of the mat than I was expecting I was hoping for a little more white spacennFraming manager That was the edge of the picture it was the only way to frame itnnMe I bought the artwork I remember what it looked like and the edge of the picture was not that close to the top of the pagennFraming manager Yes it wasnnMe Again I bought the artwork I remember what it looked like Maybe it was cut before it was framednnFraming manager We never cut artwork here I am the one that framed it I know what it looked like This was the only way it could be framednnThis also continued for a few more rounds Aside from this minor issue I was actually pleased with how the artwork looked so I ended up taking it home as is but I was SERIOUSLY disappointed by the haughty and argumentative attitudes of the staff as if I was personally insulting them by suggesting that I did not receive the expected phone call and that my artwork was perhaps not framed as I expectednnWorst customer service experience I have had in a LONG time