text: Ok I have to say there was some saving grace When it came time for us to come back and check in were were greeted by PIA at the front desk who was absolutely wonderful She remembered seeing us walking towards MGM with my year old daughter while waiting for our room to be ready She also did see by the time we got back both our little kids were tired and sleepy cranky so even if it was not exactly she got the check in process started so that right at she could pass the keys to us A wonderful gesture on her part We both appreciated After long driving of hours with two kids or under a welcome smile and kind greeting goes a long way After that everyone we met was more than helpful I would have given stars but had to take one away because of the first encounter just stuck in my mind the whole trip Well of someone in Management is reading this please extend our thanks to PIA and the rest of the staff for making up for that one front desk employees horrible st impression