text: I have never been so disappointed in a veterinary visit I brought my new puppy to this location to make sure he was healthy before I introduced him to my other dog He seemed to be having an ear issue and I let the veterinarian know All I was told was that his ears were too hairy to be able to tell but if I signed up for the healthcare plan they would be able to do a test to see what was going on They were more concerned about selling me a year plan than my dog Not wanting to commit to a year plan with them they advised me to simply clean my dogs ears Now BOTH my dogs cannot stop scratching their ears and I now have to pay for two visit to a different veterinary office and find out what they have going on in their ears I am so disappointed I waisted my money here and even more upset I now have two dogs that are suffering from their inability to fix the problem with my new puppy I will never spend aanother penny in this store and would advise anyone going to their veterinary clinic to choose an different location or completely avoid banner clinics