text: I had an appointment PM today and scheduled my whole day around it When I got there they gave my appointment to someone else disregarding my request for Joe They tried to pass me on to another tech and I politely declined the offer I was willing to reschedule and come back another day but they refused to compensate me for the inconvenience which was caused due to their negligence with scheduling nnThey give first time clients off which shows they obviously want loyal clientele However the owner told me he does not want me to return and is completely satisfied with canceling any future appointments with me No apologies were given for their mistakes in regards to this mishap Instead the owner tried to humiliate me in front of his staff and other patrons by telling me not asking me again we are completely happy to see you go nnI was not trying to make a scene but clearly I was upset with the treatment I was receiving directly from the owner I was passed on as if my time and my business means nothing to this establishmentnnWith that being said this establishment is well known in the local area but because it is not corporate owned the owner of this establishment feels he has the power to treat his consumers as he pleases nnI work in high end retail and use to help promote Polished Nails Not only will I not return but I will be warning anyone I come across not to receive any type of service from this poorly managed establishment And it is only a matter of time karma starts kicking in and people will get smart and spend their hard earn cash else where nnGood luck suffering the consequences with your illfitting behavior nnKaye