text: I have been going to Island Pet for many years but something has changed lately and I think I will have to find another hospital I have not been able to make an appointment with Dr Goldman and although the other vets are fine HE is the one who would see my tortoise parrot did emergency surgery on my quail chick spent all the time needed to discuss treatments and diagnosis and without him there something has been lostnnThe facilty is clean medicine is up to date however my last visit was not productive My cat suddenly stopped eating and solutions for his recovery were not forthcoming I felt as if we were only prolonging the inevitable He had been seen there and at other hospitals for ulcer type autoimmune disease but now he had neoplasias lost weight the doc and I struggled to find the problem to the tune of nearly Just when it appeared he might be improving he passed away at home nnI informed the staff but no doctor called me and no one followed up at all and last but not perhaps least I did not even get a sympathy card It is as if whoever is driving the train is asleep and has forgotten about customer care I expected the doc to call so I could perhaps excise the neoplasias and get a necropsy but no and the family was devistated and we had to hurry with the funeral I used to get a comprehensive estimate before the doc did anything but this last time I did not and was hit with a lab culture that turned out to be negative anyway in the meantime the cat went downhill and I could not get any answers because the attending vet was on his days off and I could not get a call from him about the case until he came back to worknnI returned there once recently to pick something up for one of my dogs reminded them of my cats demise they said he was out of their system but no we are so sorry or how are you doing Apathy seems to have set in which is kind of heartbreakingnYoull probably do OK with routine care the place is clean and modern I just do not get the oneonone service I used to Service is everything Goodwill is a part of the business that cannot be valued