text: It is takes a lot for a business to earn a star and I have this place multiple chances to earn a higher rating and unfortunately they did not come through nnThis store started off on the wrong foot as they never had the items I needed in stock but then they introduced bulk ordering which as an added bonus offered a discount when you ordered a high enough quantity I was more excited about bulk ordering so I could purchase large quantities to limit the amount of trips I made here since there were several products I needed a lot of nnRecently Michaels removed the bulk ordering process in store which made me happy that it would now be via online which is awesome less gas and less time probably much more convenient since I am pretty computer savvy Wrong This new system does not allow all items from the store to be purchased so minutes on the phone I finally find this out and they direct me back to the store I called the store and spoke to the manager on duty that remembers me and the amount of money I spend with them and said he would look into it with corporate and get back to me It is now been over weeks without a call back from him When I called to check in a manager that was a lady on duty had not offered any help to my situation was short and rude over the phone and did not care to direct me to get help at all nnWent back to michaels today to get a few items I needed and to my surprise They were out of stock nnThis place not only has terrible customer service but cannot keep inventory up Went to Hobby Lobby and not only did they have cheaper prices they had plenty in stock nnLooks like Hobby Lobby earned all my money as a new customer Big loss to Michaels Hope they can get their act together