text: Cramped rooms with wornout furniture I had a room with two double beds both were old and uncomfortable There was room between the beds but one bed was pushed up against a wall and the other barely had space between the bed and the wall The desk chair blocked the foot of one bed the closet door blocked the bathroom doorway and the closet barely had room for one persons luggage Great view from the th floor thoughnnThe elevators were erratic and insufficient for a full hotel and one elevator had a nasty habit of closing not going anywhere and eventually opening again Better than being trapped but a because for concern that the hotel management apparently does not sharennThere were not enough bellhops not enough luggage carts and a front desk that was sometimes staffed by friendly people and sometimes staffed by unpleasant people with a cannot do attitude The outdoor bellhop stacked my belongings on a luggage cart in a way that could not fit onto the elevator the indoor bellhop solved this by shoving items off the cart to fall onto the floor before restacking And shoved them off again on delivery just in case the first time had seemed like an accidentnnWhen I asked for a microwave for my room it was delivered promptly good with someone is leftovers in it bad When I went to the exercise room two of the treadmills had slipping tracks The catering staff could prepare very good food but could not keep up with a large reception The hotel restaurant had a good kitchen and poorly trained service staff long waits in a halffull restaurant idle wandering by a confused manager and thumbs in the water pitchersnnThe hotel shuttle driver dropped us off once but would not answer his cell phone so we could not get back to the hotel on the shuttlennThe conference facilities were cleaned by vacuums with no filters so debris from the floor gets pushed out the air exhaust and redistributed onto all nearby surfaces Disgusting and unhealthy In the conference facilities the staff refilled decaf carafes with regular coffee left water unfilled and constantly ran out of mugs and glasses The carpet sections in the Grand ballroom had gaps at the seams taped in places and needing tape in other placesnnInroom wifi did not work most of the time and wifi in the conference facilities did not work most of the timennThere is no on site parking the valets use a nearby garage there is no pool there is no spa there is no concierge and there is no visible effort being put in by hotel management to turn this hotel around from when it was a poorlyreviewed Hilton I can see why Hilton pulled their branding from this hotel and I am baffled by why Wyndham would destroy their brand by calling it not just a Wyndham but a Wyndham Grand You cannot refurbish a rundown hotel in just a couple of months but you can quickly put in place better management better staff and a better attitude That has not happened yetnnThe staff response to problems on site was to nod smile and do nothing Better than overt hostility but not by much The management response afterwards to problems was to say that they will look into it Wyndham corporate does not seem to understand how badly this hotel will harm their brands reputation