text: My son purchased a trek from Jones cost for bike with tax and accessories bike lock lights was He purchased it with his own money that he saved from working after school to buy a Last week I was running and he was biking He went over a curb and the weld that makes the wheel round the wheel broke and the wheel bent over He brought the bike to the Jones shop They told him that someone must have run the bike over and that is why the wheel is broke My son called me and I went down to the shop and asked Travis Jones the owner to please show where the bike was run over After him examining the bike he could not find a mark or any indication that this had happened Which it did not He told me and my son that the only parts of the trek bike that had a warranty was the frame Every other part was warranted by the maker of the components and that the wheels had no warranty He agreed to put in a claim and could call me back on Tuesday or maybe Wednesday at the latest Today I still had not received a call back so I decide to give him a call He did not answer so I left a message He called back minutes later He acted as though he had no Idea who I was Finally he said he had not checked on the warranty yet So he basically ignored the fact that I was even in the store and did not follow up with me regarding this issue He checked while I was on the phone and told me that trek would not warranty this part He went on to tell me that there was no warranty on the bike again and Jones would not be taking care of this part Mind you it is a dollar retail part probable cost to dealer I asked for a phone number to Trek and he told me there was no phone number to call and that I could only email them for help with this I asked for his sales rep phone number and he refused Again telling me that the only thing on the bike that was warranted from trek was the frame Everything else was warranted through the manufacturer of the components and not through trek and the wheels had warranty If it broke before we took delivery he would have to eat the repair but if it broke on the way to the car in the parking lot or the next day it was our the customer responsibility The manufactures warranty clearly states that these items are covered although not for the lifetime The components with the shortest warranty are year and that is for the paint and decals So he is clearly not telling the truth and is not interested in customer service I would strongly recommend choosing a bike shop other that Jones for purchasing a bike WE could have paid less and had the bike shipped to us but we choose to support out local business but clearly they choose not to support the local customers Like I said Beware of shops like Week Jones they say they are about customer service and their warranty but their actions do not match their words Beware dollar tuneups are nothing compared to having a bike that the bakeshop will not stand behind Actions speak much louder than words Stay Away