text: It pains me to give this Steak N Shake a star rating because I have been to it before when it first opened and it was great My experiences at other branches have also been decent nnIt may have been the fact that we went there around pm and there were only servershostess There were plenty of tables but we had to wait to be seated since many of the empty tables still had dirty dishes on them still true after we sat at our table they did not clean the other tables off immediately nnThe waitress poor girl was running around trying to get everyone She acknowledged us but then took another minutes to come back and take our orders The food arrived in a timely manner but they only brought of our orders missing bowl of chili and she totally forgot to put in hubbys cookies and cream milkshake My mom and hubby were almost done with their meals before I got my bowl of chili She was apologetic Then I noticed the table behind us had been waiting to get refills on their drinks for a while and after a point the lady went up to the waitress herself and asked for a new drink She offered her a complimentary side of friesnnThe only redeeming factor was the food It reminds me of back in high school when we would go to Steak N Shake late at night after a movie They have delicious mocha shakes chili mac and the frisco melt I liked how they added a variety of slider flavors and keep increasing their milk shake offerings Their shoestring fries have a nice crispy batter and the portions are just rightnnFor a place that is opened hours they should consider hiring more staff to help on the floor It was pretty busy that night And please clean up the tables immediately after customers leave it is pretty unappetizing to eat next to a table of dirty used dishesnnShoulda went to COOKOUT across the street