text: Last week I went in at around am and bought a Breakfast Roll which has elements of breakfast in it ham egg cheese but bakedn in a whole wheat roll It was stale and hard and although I tried ultimatedly inedible I was very sad I like the idea of Great Harvest Bread company but in actual life it is stale i had a deja vu of why I had not been back in over a year I had bought a morning muffin or breakfast roll a year ago it was stale And did not go back until time passed and I forgot about the bad experience Now I have things to remind me not to go back in the future I emailed the company and told of the staleness and no reply So that is why I am writing this reviewnnUpdate I received this reply from the owner a week later so I will up my rating to stars nnGood Afternoon n nThank you for taking the time to send us an email about a less than satisfactory product you purchased in our bakery last Thursday First I have to appolgize for taking so long to get back to you As you may know this little shop is owned by our family and with that we are always busy doing many things From Farmers Markets on both Thursdays and Saturdays to baking loaves of bread Saturday with a Church Youth Group for their moms on Sunday visiting with folks at a local retirement home yesterday and a seminar I had commited to today Wow it is been a busy week and that only covers the past days I finally had a chance to check my emails The business emails go to my husband and he forwarded yours onto my personal email so that I may answer you n nAnyways I appreciate your patience We do bake all of our breakfast rolls every morning The one that you purchased would not have been old but it would have had to have been overbaked to be inedible I really sincerely apologize for that We do make everything here in the bakery from scratch and with that sometimes leaves room for human error n nSo to thank you for taking the time to send us an email I would like to make things right and offer you your choice a sandwich or any loaf of bread nnMy compliments of course I am typically here in the bakery MonWed all day Thursday only til then off to a Farmers Market All day Friday and another Farmers Market on Saturday We are closed on Sundays for family time I will be putting your name on our message board with instructions for a Free Sammie or Loaf of Bread n nWarmly nLeslie Walston OwnernGreat Harvest Bread Co nnnupdate I did go back and unfortunately ordered a savannah bar and iced coffee The savannah bar was okay but small The iced coffee I had a sinking feeling as I saw the person pull dig the cut in a bucket of ice and proceed to pour hot coffee over it This is going to water down by an already weak coffee I asked if she could give me a little less ice she obliged but that just resulted in a dishwater lukewarm watery coffee that was undrinkable So I was foiled again I sent an email to the owner again suggesting they serve full strenght coffee that is been kept in a refrigerator then poured over ice no reply backnnSo I am sorry to say I have downgraded my rating to starts And I am sorry to say I will likley not go back Too disappointing even though I want it to be better