text: The jury is still out on them at OUR house nCalled them today because our system is overflowingthe only advice that I took away from the interaction is for us to bypass the Kinetico System untill they could see the system nnJust for them tosee the system it will cost us service call fee plus the first thirty minutes of labor If additional work is needed then it is for each minutes I asked about the lifetime guarantee that I heard on KDWN radio and was told that since we purchased our system in that we would not be coveredn So I ask then if I am not under warranty why should I use your company for service I got a You can do whatever you want We ARE the only company authorized to service our system nnI suppose that is a great answer if a warranty WAS being honorednAND to top it off they do not guarantee an appointment timeeven though they charge their customers for the visit I do not like paying to go to the dentist for maintenance on my teeth but at least a gal gets an appointment time for THAT servicennIm astonished at companies that want to keep my business would automatically charge me a fee to determine what was wrong with THEIR system I would think that they would stop by to see what is wrong first and then determine with me the best path to resolving The service person wanted to immediately transfer me to sales probably so they could try and sell me a whole new systemI did not want a salesperson I wanted SERVICE