text: Terrible experience with these guys Specifically the loan processor Fabian He made a mistake because he misunderstood something not a big deal happens to the best of us but then he refused to return calls for days while he tried to figure out what to do It was like he knew he messed up and did not know what to do so he panicked and cut all communication During that time he gave incorrect information to the people we were trying to purchase a house from which caused them to panic and ultimately pull of out the deal The correct information was presented to him several times throughout the process and he just did not seem to understand it Granted it was a bit of a complicated situation but that does not mean it should not have been worked out Fabian just did seem to understand very much nor give much effort into solving the problem Overall I felt our experience with this company was very negative and unprofessional I cannot speak much for the rest of their team just specifically their loan processor