text: On Friday when we arrived we needed a shuttle to our hotel We went outside the gentleman asked where we were going took our bags to the back of the bus and we went in We were the first passengers on the bus minutes later there were more We were then on our way in a great timeabout minutes Passengers were getting dropped off one by one as we got to their hotels minutes later the driver asked us The Venetian right We said no the New Orleans He said Oh he said the New Orleans We proceeded to explain no we were the first on the shuttle and it is the New Orleans and we confirmed with the gentleman on the ground that hotel twice The driver dropped us off last Took care of everyone else and our mile shuttle ride took an hour and minutes Not cool But that is not all nnBecause of our experience on Friday when we returned to the airport we booked our shuttle hours in advance Here is how that went nnThe shuttle picked us up We went to Excalibur to pick up the next passengers they were no show The dispatcher sent our driver to the Luxor Almost no show Our driver as very diligent to make sure the passengers were not there but then they showed up and told the driver to continue on We drove away The driver proceeded to call in to the dispatcher who then told him to go back Remember there were other passengers who had a flight in an hour The driver went back and mind you he was very professional to our passengers as you could tell vocally the passenger with us was very aggitated because we had now been on this shuttle for minutes from when we were picked up Anyway we went back and only one of the passengers got in nnWhy we do not recommend this company The dispatcher does not seem to be able to schedule his pickups in a timely manner and is not concerned about getting his passengers to where they need to go on time His concern is picking up as many passengers as possible and eventually they will get to where they need to go The driver of this vehicle does not deserve leadership that cannot lead but has to end up dealing with customers who are urgently trying to get where they need to go nnThank you driver for your professionalism Dispatcher Get yourself and your route organized and your employees would be able to better service their customers