text: This store this store representing Apple has seriously jumped the sharknEverytime I go here which lately has been FAR too often I have wanted to pull my freaking hair out in agony Let me add a disclaimer that there are a few decent people in this store That said give me a break This place is awful and most of the reps are so wrapped up in their systems and protocols they have seriously forgotten why they are instituted in the first place The store is incapable and uninterested in delivering excellent customer service outside of a protocol or in any given moment and as far as going the extra mile to deliver for the customer Forget It In fact extra would not be included in a step and therefore not possible I have had a problem with my NEW MacBook and let me tell you it is been a NIGHTMARE to deal with I finally thought it was over resolved but alas no such luck They have under delivered once again To say I am infuriated is an understatement Let us see ifhow they make this right Because WOW there sure has been a lot that is been wrong In fact that is the worst part Nobody seems to give a It is unbelievable So ya we will see