text: THE SERVICE IS HORRIBLE I was in Phoenix for convention and staying at the hotel The st night we came here and it was OK Waitress seemed frazzled but she was nice and did her best Good happy hour but expensive otherwise Sond night we come in sit up in area with couchesit was not too busy when we sat but was getting busier Waitress acknowledged us about min later We asked if we could order she said let me do drinks st Most of us ordered water people ordered drinks About min later she came back with water and ran away We waited about more minutes and then approached her She then told us that food was taking minand we should go somewhere elsenow let us re cap We had been waiting about min already As my friend walked away the waitress proceded to roll her eyes and tell another table about us How dare you I approached the manager and he was useless Very agressive and defensive about his staff I went back to my seat About min later she comes backwith the same sparking personality She told us again it would be an hour for foodguess what We would have been eating already had you done your job the st timewe walked out Oh and she never brought the other drinks We watched another table walk out too This place needs to WAKE UP Your in a hotel across the street from the convention center You cater to convention people whom are usually on a schedule We waited patiently for plenty of time and gave her and the manager every opportunity to get it together They do not care That is the bottom line I think I will stay in another hotel next year just based on this experience Go to Steves Grillthey are happy to see you and they have awesome specials