text: I have stayed here before but none since their remodel and new management Aside from that I probably have been visiting a few times a year whether to eat andor gamble for the past decade Overall those visits were ok So I cannot vouch anything recently to do with the hotel side This review would fall under the casino side of Hard Rock Specifically regarding the poker roomnBefore the new poker room opened recently they intially had one opened near the old parking garage side by Pink Taco I had gotten a security box there on which required a deposit It was fairly busy at first but it was not long before the number of players started dwindling Upon one visitI think late early found it empty I walked around to find an employee who could tell me if the room was closed I got to the main casino floor and managed to catch the pit boss on duty and asked He said that the poker room closed and could not really tell me what happened to the boxes Most of my inquiring was whenever I visited Hard Rock I would inquire Next visit I believe I asked the front desk and gotten same answer they did not know I do realize I am also at fault since I did not aggressively push the issue at first I kind of figured at the time it was not that big a deal that was like an emergency long as I got it taken care of sometime Dumb move on my part Only last month did I finally figure I should try to email them since obviously nobody there seemed to be able to tell me anything So I went onto their website and sent a formal email inquiry on May th I basically outline what I mentioned above and do also state that I do still have my deposit receipt and key I get the immediate autoresponse email saying I will be contacted soon by a HR rep I wait weeks and nothing So I sent a nd email inquiry on rehashing what I wrote in the first email and asking why it would take weeks to even get some kind of response I actually get a response the next day on from Sarahthankfully someone there is helpful a Poker room supervisor She tells me she is told my box has already been drilled open and my deposit was used to cover the cost of materials and labor And if I required further assistance to contact Mike Decker director of the casino cage I did tell her I appreciated her response and will do I do email Mr Decker right after just to ask when this occured out of curiosity I am still waiting on a response to that email It is worth noting I had a similar issue at the Venetian but it was handled while I was there the first time and without any problems of getting my deposit back