text: Three and a half stars because I am feeling generous today nnActually it would be a solid two if it were not for a couple of thingsnnCustomer service is surprisingly good Call them and before too long and without too much navigation you will get an actual human on the line who will genuinely try to assist in your plight whatever it may be In many cases they cannot help you but are fairly good about putting you into touch with someone to come by your house nnUnfortunately that is where they lose it The people that come by your house say they will show up between and this is totally inexcusable to me btw It is the st century for christs sake you have an email address a cell phone and maybe even a blackberry You can narrow it down to atleast a two hour block This goes for the lot of themnnThe other redeemer is that sometimes the mistakes Cox makes can actually benefit you the customer Case in point my sister purchased a basic cable package for a few months before deciding she did not watch it so she called them and had it turned off Unless someone was just being nice they took the cable box but the basic cable continues to work to this day on her TV almost a year laternnSo do not ever say incompetence cannot hook it up from time to time