text: Rating nDate of visit nnWe went to Cafe Martorano based on rave reviews from one member of our party there were of us who had been there previously The experience we had was awful It should also be said that my friend the one who had been there before agreed that the experience was awful and the polar opposite of what had happened the last time she came I have joined Yelp specifically to post this review and hopefully save people from an expensive and altogether disappointing experience You would be better served spending a similar amount of money at any of the topclass restaurants on the Strip One big red flag went up when I saw the chefowner had written on the menu and I quote nnAbsolutely no changes or substitutions This is how I cook Please enjoy and do not break my ballsnnI do not enjoy references to testicles on my dining menu nnInitially they made us wait about minutes for a table Not baduntil we realized the dining room was empty Why make the party wait Another red flag that something was wrong when on a Friday night there was almost no business nnWe were invited to wait by the bar but did not want to have a drink until we sat downat which point the bartender asked us if we thought we were too good for his bar As a customer I do not appreciate being questioned as to why I want or do not want a drink nnUpon sitting down we were asked if we wanted sparkling or flat waterand wanted flat or rather TAP water not realizing we were buying ourselves bottles of water Later the waiter sounded irritated when we asked for tap water although he did give it to us nnWe were never offered drinks or dessert Luckily by the time we got to dessert all we wanted to do was get out of there nnThe wait staff never really checked on us aside from the one time they refilled our water when they did come over they made some snide comment to one of the people in our group Wait staff was incredibly rude I guess our first waiters shift must have ended in the middle of our meal he just disappeared I understand that he had to leave but in most good restaurants I have been in the waiter will at least let you know that they are leaving and someone else wiil be taking care of you We only realized it when at the end a different waiter brought us our check We were not checked on frequentlyor really at allas in other establishments Customer service is obviously not their forte here They could take a cue from the bartenders at the casino floor bar downstairs At the casino bar we had wonderfuland funbartenders nnThe prices are exorbitant I understand that in certain fine dining restaurants you expect to pay significantly morehowever for one shrimp appetizer That only serves ONE person according to our waiter We would have needed to purchase appetizers or in appetizers to have enough of ONE appetizer for everyone at the table Maybe I am wrong but this is what the waiter told us I have dined in many fine restaurants all over the world and have yet to feel that I have been so ripped off as I was in this restaurant Needless to say we skipped the appetizers nnand for these prices heck for McDonalds prices the service is severely lacking I hope this point is getting across nnand it is as most people have pointed out very loud I liked the music but it pretty much killed any dinner conversation Screaming across the dinner table is no fun nnthe food is actually good but given everything else that was going on it was difficult to focus on that i enjoyed my perciatelli which was maybe a touch salty but overall tasty with the pancetta nn The kicker we gave a straight tip because of the poor serviceno extras there They honestly deserved no tip but in principle our group did not think that was right Imagine the shock when my friend who charged the meal checked her online statement and found that they ADDED an extra to the tiptotaling approximately gratuitydespite what she had written as the tip and signed on the receipt She is complaining to her credit card company today to get the additional charge reversed nnBottom line Stay far far away Food is decent but given the complete lack of service and high prices you can get a much better experience at other restaurants Hopefully the Rio management wises up and realized that either this restaurant needs to get more customerfriendly or it needs to be replaced Hope this helps