text: Living Spaces i thought was going to be an outstanding place to purchase all brand new furniture from sadly i thought about that to soon nnWe purchased our dining room table from Living Spaces after searching and fell in love with the table and the outstanding service that we received Well it was time to redo the living room and countless trips to the Scottsdale location to shop around till we found something that we liked We find the perfect coffee table for us and we purchased it online and had to wait for it to be shipped to Arizona We picked up our table and arrived home excited to put the table together and get the living room decorated To our shocked when he box was opened it was a returned and used table nnThere is nothing wrong with purchasing something used and returned if i am going to be getting a discount for the product I do not expect to pay for a coffee table to get it home and see that it has been repacked and trying to be sold We inspected the table to later to find that it was damaged and the pieces were thrown into a ziplock bag In the box was an envelope from the manufacture that stated no resellablennI immediately contact the customer service number since you can not call the store directly I explained the situation to him and wanted a new table to be delivered to my my home and for them to take this old one away they stated that they needed to open a claim and i would need to send pictures of the damage on the table The gentleman on the phone would not even tell me that they had more in stock until the claim was completed nnI sent pictures and received a phone call late the following afternoon stating they they will be getting me a new table but i would have to pay for delivery After some speaking with the customer service people i finally got them to agree to deliver for free since i was having to wait to weeks for a new table to arrive nnOne week went by and i had not received a call that a new table was in stock so i reached out to customer service again and got another rude lady on the phone She said that they are not expecting a ship for another week I explained that i was rather upset that this company is not trying to do something to ensure that i continue to shop there I asked to speak to a supervisor in which she immediately stated i do not have one here and then hung up the phone I went to the store and spoke with the General Manger and him and another team lead worked with me to try and figure everything out That is the kind of service that you expect when you spending hundred of dollars on stuff for your home They found out that they were getting a large ship in a week and i stated that i would wait for them to come in days later i still had not received a phone call stating my new table was in stock so i once again reached out to the customer service department and they stated that they were not expecting a ship in for another week nnAt this point i very upset that i know how to wait until week and on top of it those dates are not even guaranteed so it could be even later for me to receive the table Once again i asked to speak to a manager and to my shock there was not one there I find it hard to believe that there are new any managers are this call center nnI then asked if i return the table i have would i received a full refund and her response shocked me to no surprise You would have to to pay the restocking fee You have got to be kidding me you expect me to pay a restocking fee for your poor service I am now having to wait for a manger to call me back so i can figure out what this company is going to do for the struggles that this now causing me nnNeedless to say if they have the table in stock at the Arizona location make sure that you inspect that product before you leave the store Do not have them ship the product to you Also for a company that prides them selves on customer service you have a long way to go before you can do that