text: Very disappointed by me and my friends experience at Japonais For a fine dining restaurant and the price that I paid I expected better nnFirst of all let me start by saying that I am not a fine dining connoisseur and I do not do fine dining on a regular basis However when I do I expect food to be at least decent and service to be better than what I can get at my local DennysnnI went to Japonais because my friend suggested it having been here before a few times and because it was Restaurant Week The restaurant itself is very nice and dark with a relaxing atmosphere I ordered the Robota steak skewer as an appetizer Salmon Japonais and Chocolate Mousse Cake My friend ordered The Rock Rice Casserole for a side dish and wanted the Braised Short Ribs but the waitress informed her that the kitchen did not have any short ribs for the night and suggested that she get the rib eye steak nnWhen I ordered the Robota steak skewer I was thinking it was going to be more than one skewer for appetizer or a long skewer but the waitress literally brought out a huge plate for one tiny skewer with pieces of meat and pieces of onions and peppers I mean I know it is fine dining and all but for a skewer of meat that tastes like it was grilled on my dads barbeque grill in his backyard are you kidding me However I thought that The Rock appetizer with the raw slices of beef that you can grill on the heated rock was very unique and fun though nnMy Salmon Japonais was somewhat better The salmon was a little bit overcooked and dry for my taste but the presentation was lovely I wish there would have been a bit more curry sauce though My friend on the other hand was very disappointed with her steak It was literally just a piece of steak and potato puree on the side The steak was OK but the potato puree tasted really weird too much garlic and the texture was almost like it came from a box The steak came with a peppery dipping sauce that my friend did not like so she asked the waitress if the chef could make a red wine sauce nnThis is when things got weird The waitress told us that the chef could not or would not make the red wine sauce because we make everything from our own recipes so a red wine sauce is like stealing another restaurants recipe or idea or some excuse like that I think that when dining out especially in fine dining if the customer is unhappy the least the chef could do is rectify the problem It is not as if my friend was asking for something outrageous with the full bar they have I am pretty sure they have red wine somewhere Then she suggested KETCHUP and SRIRACHA to my friend as a steak sauce I am sorry but never in all my years of dining have I ever heard of eating steak with ketchup and hot sauce My friend was so disappointed by the situation that she did not want to finish the steak or her rice casserole which came minutes after we got our main dishes so I am sure they forgot about it nnMy friend almost never complains about service and keeps quiet and she is been here before and loved it but even she thought this experience was bad and requested to talk to the manager After waiting about minutes the manager came over to talk to us He apologized for the food and wait time and blamed the computer system crashing for my friends horrible experience I am not sure how not being able to process credit cards and crappy food are correlated but alright then comped my friends meal The reason why I am giving Japonais stars is because the manager did acknowledge the problems and apologize which we appreciated nnDessert was pretty forgettable and I left with less in my wallet and feeling a bit hungry Perhaps it was just a bad night that we came on but I want to give Japonais a second chance just not with my money