text: I originally gave this place stars I thought it was a decent option Nothing special but fine I have changed my mind We have had a couple of service issues here in the past but nothing like this visit It was Staruday night but we had a reservation for pm When we arrived we saw a bunch of people standing in the lobby but we thought they probably had not called ahead I was wrong All of the people were still waiting for their seating We had to wait minutes before it was our turn It is ridiculous to wait min with a RESERVATION nnIt did not get much better Our server forgot my wine did not return for long periods etc We did have a great busboy who keep our water filled but that was small consolation Never once did anyone apologize for our experience or offer to comp part of our meal We ended up dropping close to after tip for a horrible experience That was two entrees two salads two glasses of wine There are better options in Madison no reason to bother with this placennMy original revviewnThis review is based on three visits in the past few weeks I really like what they have done with the space though it can get pretty loud I have been satisfied with the food and drink It is not the most amazing cuisine but seems to be consistently satisfying I prefer it to Tutto Pasta I have not faced a wait for lunch and I have used Open Table for dinner I am always happy to see a Madison restaurant working with Open Table I have had mixed results with servers Service has been good for the less crowded lunch hour However at dinner we have had some misses First they got our order mixed up with another tables order Then they brought my dining companion the wrong entree and took about minutes to correct the issue We were not compensated in any way for this mistake So pretty good food nice atmosphere inconsistent service