text: I used Wave when I moved out of my apartment They did an OK job though charged extra for some stuff that was listed as being included on their website I did not notice this until later nnThey offered me a deal that if I used them again within days I would receive a special rate The deal was the same price as listed on their website so not really a deal Anyhow I had family visiting and decided to use them again First off I was never able to speak to anyone on the phone for either appointments despite leaving a voicemail They returned my email within a few days and said the cleaner would arrive around amnn I get a call from the cleaner saying she is stuck in traffic and about minutes away minutes passes and she is at my gate I confirm my cross streets and give her the code and expect to see her in minutes tops I give her a call around asking where she is and she does not answer her phone I call the Wave number and no one answered yet again so I left a voicemail asking where she wasnnIts now and the cleaner calls and says she is at my door Surprise she is not I asked where she was and Wave gave her my previous address She said she can be at my new place in minutes but by this point I had things to do so told her I was going to pass I never heard back from Wave despite the voicemail and emails I sent not even an apology for wasting my time which is all I would have wantednnThis was a disappointing experience considering their decent reviews on here I suppose I just had bad luck though I was not blown away by their communication skills or lack there of