text: As both Kates and CWs reviews note the vets themselves are great They seem to take their time have a good bedside manner and are knowledgeable Both of my cats have FIV so it is nice to find a vet that understands the disease and is not scaredtodeath of itnnHowever as CWs review noted the techs specifically the receptionist leave a lot to be desired The clinic is also extremely pricey an office visit is now more than and labwork for one of my cats with visit totalled more than that is super steepnnId be happy to pay that if I felt good upon entering and leaving the place but with the current receptionist I do not She does not seem to listen or comprehend or remember much of what you say case in point starting with the reminder call for my appointment which went like thisnnHer I am calling to remind you of your appointment on day and timennMe Yep I have got it on my calendar and thanks for confirming I will see you thennnHer We also need your correct address and phone numbernnMe I believe you have both of those I get your reminder cards in the mail and you just reached me on my primary phonennHer Well we had a card returned as undeliverable nnMe Sorry my mailman is absolutely attrocious he regularly mixes up my mail with other peoples and vice versa I could give you my PO Box which does not have any issuesnnHer What is thatnnMe tell her my addressnnHer And what is your correct phone numbernnMe You called me on the correct number so that is it nnHer But it is not a area codennMe I realize that I have two homes one of them is not in WisconsinnnHer Ok so what is your Wisconsin numbernnMe I do not have a landline at the house herennHer Well we need a correct phone number for younnMe What is wrong with this number You reached me correctnnHer Ok well I suppose that is fine I do not know why you do not have a number though And I show that Anne is still on your account is that validnnMe No sorry I do not know and never have known anyone named AnnennHer Well it is on your account and since you have got a weird number maybe you do not remember this personnnMe Sorry I do not know an Anne and the info on my account is accurate not sure why you are having such a hard time with itnnHer We will see you tomorrownnnUgh So I arrive at my appointment today and the same lady greets me at the desk Again she insists that I have to give her a correct address and a correct phone number nnI reminded her about our conversation from yesterday and her response was that I was being difficult and that they had a very important mailing returned as undeliverable the important mailing was a special offer for discounted teeth cleaningnnI reminded her about the mailman situation and that I gave her my PO Box yesterday She then went back to the phone thing like Groundhog Day only I did not have the option of dropping a toaster in my bathtub in an attempt to end it allnnIts frustrating on one hand but the tone and demeanor is what really bothered me accusitory cold and slightly condescending As such I really do not feel like supporting a clinic that charges so much for premium service SorrynnSo as long as the supplemental staff remains abrasive and semiinept it is unlikely I will return to CAH If the prices continue to rise I definitely will not returnnnAnd as a side note I have noticed that many WI vets appear to be alarmist andor super thorough I have had a few vets attempt to scare me into a bunch of extra treament in the form of lab work xrays and so on Never have I experienced so much panicinducing upselling before Companion is pretty good about minimzing this but they do seem to be overly thorough at times Again not a direct commentobservation about Companion but WI vets in general Take note