text: Whenever I come to town I shop at this store but have not used any of the contractor services till week of Feb nMy normal and trusty handyman was out of town so I turned to HD to install a replacement security door at one of my rentals First step they have to go do a measure for which they charge you nnd step they contact you with options nWell we did not get past the first step cuz the contractor reported the door cannot be replaced End of story nWhen I asked for the measure dimensions was told there are no dimensions I just told you the door CANNOT be replaced These are professional door installers if they say it cannot be replaced it CANNOT be replaced Hmmmall very odd and since you do not have the option of communicating with the guy who did the onsite evaluation there is no real communicationvery frustratingnSO since my handy guy got back to town this week Feb th asked him to go out and let me know what it would take to resolve this issue nReport from the siten Me So Tim can you fix itn Tim Well sure I mean you have to do a small repair to the frame but no problemn Me Ahhh you have any idea why the HD guys could NOT do the jobn Tim Nope no idea its pretty straight forwardnBottom line for me going to HD was a total waste of time and energy If you need a screw or a part go to HD If you need professional service look elsewhere