text: Ok here it goes Upon entering found several tables had not been cleaned employees arguing about taking phone orders and those customers waiting to place an order as well Kitchen looked like a mess with plates all over the place Several tables of people waiting for their food nnHere is what our party orderedn Deadhead wrap No Banana Peppers Red Onionsn Vermonter No onions on sandwich and side saladnnReceived the Vermonters minutes after ordering with Onions includednReceived the Deadhead minutes after ordering once the owner asked what I had order because she threw away the order slip after she made the sandwiches I told her the Deadhead minus the Banana Peppers and Onions Proceed to eat the wrap and guess what It had Banana Peppers and Onions inside I set this aside and only ate the side of mac salad pretty decent As I am finishing up owner walks by and ask how everything was I stated fair at best given that all items did not come as our party ordered She has the nerve to say to me that I should have asked for her to remake it Ok maybe I should have but clearly told you as you where making my wrap not to put banana peppers and onions in itnnAt the bottom of my receipt it states the followingnnWe wish we were perfect so you will need to retain this receipt Notify us immediately within hours if there are errors with your order We will correct any issues as quickly as possible nnSo what this really means is Yes we only strive to succeeded about of the time We will try and correct it but we only succeeded at that about or of the time nnI have never eaten at an establishment that had the printed on the bottom of the receipt In an area of many choices for lunch one would think that this place would try and hit a homerun every time I prefer the mom and pop establishments over chains any day of the week However this place is lacking a lot and if they do not change how they communicate provide service and execute delivery of their products they will be out of business sooner rather then later I hope that is not the case and they can address major issues in running this business nnThe food Pretty decent however it takes a backseat pretty far back compared to the issues above nnTake away from this reviewnnLong wait for food to arrivenCommunication an issue with employees and owner working behind counternCleanliness tables dirty place needs a good cleaning