text: I have been taking my dog to Puptown since November I have not had a problem in the past because I could always see my dog on the cameras I brought her there Jan rd and th I did not see her on camera either day and could not get a straight answer from a staff member I would never seen before as to why Both days I only saw two employees on camera and when I went to pick her up I had to wait about minutes for someone to come to the lobby Then both people I saw on camera came out One to check me out and one to bring my dog which meant every dog in the facility was left unattended for at least minutes I called the owner Kristen I was told my dog was left outside alone all day both days without any supervision by an employee It says on their website and I have been told by Kristen in person dogs are never left unattended there My dog could have been hurt or gotten out of the fence but she did not seem to care It was also freezing cold both days My dog is a Whippet Mix She has very little body fat and short fur and gets cold quickly I specifically told them not to take her outside when it was cold I also told them if they needed to move her or if there were ever any problems that I should be called I work under a mile from there and I could have come to pick her up My dog is well behaved and gets along with all other animals The new staff member put her outside because she was playing too much The reason I bring her there is so that she can play and she is not stuck in a crate hours a day This daycare has become a serious accident waiting to happen The owner takes no personal responsibility or pride her in business anymore and seriously misleads the customers as to her level of care and compassion for your dogs There are not enough employees working for the amount of dogs they have on a daily basis The front door is also being left unlocked with no one tending to the front desk so any one can walk in off the street and back to the dog rooms at any time What they did to my dog Thurs and Fri is negligent and abusive If I wanted my dog isolated I would have left her home where she would have been warm and safe I paid these people almost a day to have my dog have playtime with other dogs and to be watched by a person Neither of those things happened I will never bring my dog back there again and would highly recommend that if you are looking for a doggy daycare you look somewhere else if you care about the well being of your dog I am incredibly disappointed because I thought the owner had higher standards Clearly the dogs are not her first priority nor are a priority to the almost nonexistent staff