text: Terrible service and horrible costumer service We booked online on their website several hours in advance for pickup in Scottsdale on Halloween night Even got the confirmation email At the scheduled time they did not show up I called their number and could not get any dispatcher on the phone Instead it routes you to random drivers to act as an answering service The driver which was not our driver was fairly unprofessional and was clueless I tried calling two more times and minutes later and got different drivers who were even more unprofessional than the last This led me to believe that they either do not have a dispatch call center or they decided to just close up shop that night and take the night off on Halloween Fed up and an hour late for our party I decided to call Discount Cab They literally picked us up in minutes and have pin point accuracy as to where the driver was and ETA I soon discovered their new app total transit which acts just like the popular Uber app offers a map with taxi locations from you picture of the driver with licence plate and option to pay via your smartphone Anyways Discount Cab showed me what a quality and reputable company should be Scottsdale Cab was a total joke and the worst experience in a cab company I have had in my life Avoid them like ebola