text: Have to say this location totally dropped the ball on Launch day of the iPhone Stood in line for hours and never once did any of the employees follow apples policy on this launch day They said their system was down but never once did they come out with the cards needless to say I did not get my iPhone plus would of been nice to know this maybe after an hour after open not hours later I will never show up for a launch day at this location ever again I Have never seen customer service this bad especially at apple If I did not hate android so much this would have been my breaking point For now Ill just drive a little farther and visit another store in the valley