text: My group of friends and I have an annual summer trip to Vegas and we always stayed at this hotel back in the day when it was Planet Hollywood Towers Ever since they switched over to the Elara we did not enjoy our last experience there They have a ridiculous policy where you have to show your room key to access the elevator And to add on top of that each key only allows people in at a time This is such an inconvenience especially for a large group where everyone does not want to bring their keynnThe housekeeping and room service quality has went down a lot since switching to Elara Upon our arrival the kitchen counter and table was not spotless and the floors looked like it was not thoroughly vacuumed We did not bother asking for a room switch because we arrived fairly late in the night At one point during our stay our dryer unit was broken so we called to get it fixed Finally after a hour wait the engineer finally came to fix it And lastly we called the front desk to request for extra towels one morning hours went by and we did not get our towels Luckily housekeeping was in the hallway and we ended up grabbing some from themnnThis is a very disappointing hotel and we will not be returning