text: Horrible customer service I signed up for a class with my best friend which took months to plan because of our schedules but I understand and that is not their problem that was scheduled for the day after Memorial Day They called at pm the night before to cancel Of course they made it very clear to me when I scheduled that I had to cancel days prior And due to the late hour on a holiday I could not rearrange my schedule for the day which had been planned around the class I initially said I would not get an immediate refund but due to our difficult and busy schedules I decided it just was not going to work and I was a little put off Today made the third time I called to get the refund The first time sounded just fine no problem Well two weeks went by with no refund so I called again and they said they must have been busy and forgot and that a message would be left for the owner who would get back to me in a couple days no apologies expressed So days later still no word and no refund I call and say I would like to get to the bottom of this Each time I have been nice not rude or vulgar She says she will take care of it and when I ask for a phone call to ensure it has been taken care of I get a quick no you will just have to trust me and I have to go now I have clients waiting I must go end of conversation I will never attempt to use this place of business again I did not even get as far as taking a class Poor way to run a business