text: To say I had an incrediblynFrustrating and drawn out ordeal with this location would be an understatement nnLet me preface with the fact that I am a huge fan of the other thai basil locations and will continue to frequent the other locations I will never go back to this location despite how close it is to me and how excited I was that it openednnI ordered pick up to take to my girlfriend as a nice gesture to save her from cooking dinner When I got to her house and opened our order chicken pad Thai and beef green curry our go to every time at every location and there was one piece of meat in the curry One whole piece There were zero pieces of chicken in the pad Thainn I figured I must have picked up the wrong food so I called them back The managerTo say I have had an incrediblynFrustrating ordeal with this location would be a severe understatement nnLet me preface with the fact that I am huge fan of thai basil and will continue to frequent the other locations I will never go back to this location nnI order pick up everytime and the first two times everything was fine The third time I ordered pick to take to my girlfriend as a nice gesture to save her from cooking dinner When I got to her house and opened our order chicken pad Thai and beef green curry and there was one piece of meat in the curry One whole piece There were zero pieces of chicken in the pad Thai I figured I must have picked up the wrong food so I called them back The manager apologized and said next meal would be comped since I did not have time to go back and have them apologized and said the next full order would be comped since I did not have time to go back and have them remake it Reasonable solution in my opinion and I was happy again I asked the manager to please make sure her team knew about our meal and she assured me I would not have any issues redeeming my meals when I called backnnTwo weeks later I decided to take thai basil up on the standing offer Except no one knew what I was talking about when I called in The man I spoke with said he would have to call the manager to check and would call me back No call after an hour so I called again He said she remembered only one of our entrees having a mistake I was frustrated and gave him my contact info to have the manager call me directlynnShe never called me back so I called again a few days later and I had got the same I have to check with the manager from a girl this time followed by no phone call so I called back again minutes later Same story about one meal so again I gave this girl my contact info and let her know I expected a call back this time Again no callnnMy ask was very reasonable a simple call back so we could have a conversation about this specific incidence and the manager either felt it was unnecessary or the staff did not inform her Either way the service is inexcusable and for a new location that is constantly empty this is not the way to win over repeat customers