text: The number one reason why customers continue to shop a retail establishment they feel their business is appreciated This store is missing this key ingredient I love the selection and their wine knowledge However their customer service is terrible If I was a secret shopper I would have fired half the employees It seems nobody is watching and nobody cares I have called and made specific complaints after about half of my visits All that is happening as a result of my efforts the rude commentsbehavior are worse and more frequent