text: Too many bad things to name them all so I will try to summarize as best as possible We had reservations for full beds and when we checked in this past Friday midmorning They did not have any ready for us first strike They said we could wait an hour and a half or take a room that had a king size bed and a pull out couch but the bathtub had chipped paint due to renovations We took the room because we did not really care about the tubalthough it was kind of weird that they could not find a way to fix the paint before having guests stay in it Seemed very odd to us On top of that the room was very bleh looking and smelled of smoke when we first walked in even though we requested nonsmoking Not impressive at allnnNow skip to the good part My brother and his fiance arrived later in the evening that night and had booked a room on Travelocity with rewards points on their Chase card When they arrived Alexis Park had NO RECORD of their reservation My brother was patient and asked if they could fix this issue and they point blank looked at him and told him to go find another hotel because they were full Mind you this is after a flight from San Francisco and several taxis later and at PM at night They were tired and just wanted a room to stay in After two hours of trying to get a room situated they said it was Travelocitys fault and vice versa The young guy they were dealing with said there was no resolution and they could try again in the morning to figure something out Luckily my brother and his fiance were able to stay with me and my other brother and girlfriend in a small room with one pullout bed and a king size bed Just another note the pullout couch was EXTREMELY uncomfortable and the two who slept on it had a very hard time sleeping because it was so bad strike twothreemaybe even fournnNext up we had attended our cousins wedding there on Saturday night it was very busy weekend with the Pac tournament being held in Las Vegas and other conventions and festivities like St Pattys day We were trying to go to a restaurant outside of the strip for the reception dinner and went to the front desk to ask for a cab and were greeted by a VERY rude young guy at the front desk wish I would have gotten his name cuz he was horrible to us We asked if he could get a cab for of us and he gave us the rudest response saying we could take the Limo which was a flat dollar rate or we could wait for min hr to get a cab and that is if they come Great customer service Could not just call us a cab and be friendly about it but had to be smart ass about it We eventually flagged down a taxi driver who was willing to fit all of us in the town car All of a sudden the same jerk came flying out of the lobby and started harassing the driver because he did not like that the driver was going to fit all of us in his towncar The cab driver told him to shut up and get out of there but the jerk kept harassing us so our driver gave him dollars and told him to get lost Strike YOU ARE OUTnnAll in all really bad customer service even worse accommodations and horrible booking systems that do not even honor deals that customers purchase online in advance I would say stay far away This place is not worth the small discount you get here when you can stay at an upscale hotel on the strip with nice rooms and good service