text: Need to offer negative stars Placed an order last night for pickup I phoned my order in at pm for a pickup in which they said would take about minutes According to my receipt I picked up my food at about I ordered orange chicken mongolian beef shrimp fried rice and chicken CHOW MEIN Got the food home and omg so disappointed The chow mein was inedible It was a gluey blob The shrimp fried rice had maybe pieces of small cold flavorless shrimp All of the fried rice was old and dried out It had to have been days old The beef dish had no seasoning and a funky flavor I called the restaurant at to ask that they replace my order with edible food Immediately the person on the other end of the phone began to make excuses I waited too long to eat the chow mein it is made with flour noodles so it has to be eaten quickly ummm excuse me but is not chinese food one of those things that is actually better the next day He proceeded to tell me that I would have to bring the food in to see it see how it looked and how much of it was eaten I guess he thought I would not bother he was wrong I returned all boxes He went to the back to find whomever was supposed to be in charge They returned to argue with me At this point I was afraid to order something else but he was very quick to point out that the receipt said no refunds I then picked up a handful of their chow mein to show them just how nasty it was I asked him what he was going to do to help me He just gave me a blank stare and then told me that the chow mein had rice on it so he could not tell if there was something wrong with it Maybe just maybe the hispanic chef did not understand the difference between pad thai and chow mein Then again no one seemed to care that I had paid for quality food and was served old cold dried out sticky gluey crap that they were passing off as food I have lived in this area years and have ordered from this restaurant many times Due to recent health department ratings I chose these guys over the other guys Never again To the chef pad thai is NOT chow mein To the owner your quality of food and staff leaves a lot to be desired The food was remade but honestly the way I was treated I did not feel safe eating ANY of it I have NEVER returned food to any restaurant I honestly thought a simple mistake had been made and would be corrected by this establishment Wrong You have lost a customer forever Panda Express though not the real thing is far better as you can actually see what is being cooked by whom and they actually know what chow mein is Your staff does not care about serving your customers