text: I am a slut for Hiltons I really am but I have a bone to pick with you Champaign Hilton Garden Inn I made my reservation and specifically requested a smoking room which the Hilton Diamond line was more than happy to honor Imagine my horror when I called to make sure I would have a fan in my room and was told by the rude guy on the phone that you were a nonsmoking property In fact ALL Hilton Garden Inns are nonsmoking acknnHILTON I specifically dumped my other hotel programs because you are the only hotel chain that still keeps a few rooms for those of us with an addictive habitI have rewarded you for your thoughtful behavior by staying at your hotels billions of times and driving lots of business to you I am not happy about this Hilton Garden Inn I am really not could you warn a girl next time I had to pry my mother out of her mold and cat pee infested home and move her into a semiretirement community Not only was I exhausted and SMELLY but very very stressed out as well I just wanted a shower a loooong one some food and a cigarette to go with my apresmove xanax but nooooo no room service as advertised both on your website and in the posters in your elevators and I had to GO OUTSIDE IN MY JAMMMIES to smoke Grrrr Furthermore my room was dirty There was a soda can in the trash and change scattered over the floor Furthermore I did not get my Diamond perk of bottles of water in my room It is a small thing but I count on that water Hilton I really do I am usually fresh off a plane when I enter your soothing embrace and I NEED that water In this case I was dirty smelly and exhausted and I needed that water NOT COOL Hilton Garden Inn NOT coolnnOn the plus side the rooms themselves are lovely the staff is overall very friendly props to Aubrey the late night desk gal the late night pantry is handy and they do a great job on the breakfast I will be back as I am so committed to the Hilton Honors program but next time please make sure my room is tidy and I will make sure to pack a robe for those late night trips to the smoking zone so I do not look so scandalous in the lobby