text: Just returned from a shockingly disappointing stay at the Orleans While I go there a couple times a year it had been a few years since I actually Stayed there Wow what a disappointmentnnSo while the Prime Rib Loft and Canal Street were per the usual ie very good this review is specifically on the HOTELnnLet me list the problems which were as voluminous as they were sleep hindering and downright annoyingnn We booked the upgraded renovated rooms Temper your expectations you all This is merely some new wall paper and carpet and furniture and counter tops The toilets were the same old toilets with chipped toilet seats etc Still looked quite tired There was a hole in the bathroom wall where a hanging hook should have been for one of our roomsnn The lighting in the rooms is quite bad This was exacerbated by one of the sources of light outside the bathroom not having a light bulb This was perhaps foreshadowing that staying here was not a great ideann Our shower had no hot water Max heat in the water was lukewarm and we were freezing as we showered given it was going down to degrees on the other side of the bathroom windows We called engineering and had it fixednn Apparently in fixing one thing another thing went wrong Somehow a x patch of our carpet sprung a leak in the middle of the night We could not figure out where the water was coming from but it took us an hour in the middle of the night applying towels to the carpet to try and contain the dampness A great way to break up a nights sleep at AM when walking to the bathroom and feel the carpet squishing under your feetnn The next day we had to change rooms as the room was starting to smell dank from the dampness The new room came with new problems that also caused some major problems in the middle of the night Remember me mentioning it going down to degrees overnight in vegas for the Xmas holiday Yeah well around AM the heat kicks on Guess what Something wrong with the heating unit despite it having an inspection sign off just a week prior with a merry xmas note from the inspector on the unit Yeah well Let Us just say it was malfunctioning sounded like a slightly muted jackhammer when the heat came on Constant clanking etc and then the strong odor of burning plastic or rubber So wake up to what sounds like a jackhammer in the room and the smell of the room perhaps being on fire That woke us up pretty quick So we dress air out the room for a while etc Great nights sleep againnn Upon checkout this AM I told them I ABSOLUTELY NEED A PHONE CALL FROM A SUPERVISOR OR A MANAGER SO I CAN TELL THEM ABOUT ALL MY PROBLEMS I URGE YOU TO HAVE SOMEONE CALL ME THIS AM I AM NOT A HAPPY CAMPER They offered having me speak with someone while I was there Sorry I had no time for that I was late for a flight and urged them again to have someone call me today Well they took my number and it is almost PM and no one callednnSorry strikes and you are out One Star To put that in perspective I have reviews on yelp This is one of only of those that I gave only one star to I am not a hater this was just an extremely poor experience that I would not want to ever have again