text: We just got back from a night stay at the Cosmopolitan and I doubt I will go back This hotel fell well short of our expectations In short our room was not ready when we arrived items in our room did not work the room had been and continued to be poorly cleaned during our stay and hotel staff was in general not helpfulnnUpon arrival we were informed that they did not have any rooms available like we reserved and that they did not know how long it would be before one would be ready They tried to upsell us to another room for night but we declined and chose to wait for the room we requested to be cleaned and become available They gave us keys and informed us that they would call shortly and let us know what our room number is and that our keys would be automatically activated for that room After roughly a hour wait we received the call that our room was ready but their system to activate the keys was not working so we needed to go back to the front desk to get new keys made After getting back to the front desk to get new keys made another attempt was made by the front desk employee to upsell us to a different room this time for night Again we declined However we were able to talk them into putting us in a room on a higher floor than what they had originally assigned us to originally assigned us to a room on the th floor and we ended up with a room on the st floornnAt first glance the room was nice but the longer we stayed there the more issues we found We found an empty beer can in one of the cabinets within the first seconds of entering the room but yet the maid did not seem to be able to find it and dispose of it in the days we stayed there The mini bar was missing items We worried that this would show up on our bill when we checked out It did but the front desk had no issue taking the item off our bill The lights in the room can all be controlled via onoff wall switches or via dimming options through the TV It is kind of a neat system except it rarely worked After our first night we were never able to control the lights or any of the other features in the room using the TV We were also never able to get the TV in the living room area to come on after the first day I suspect the issues were related The jacuzzi features in the bath tub did not work at all The maid seemed to come every day we were there but yet I saw no signs that the room was ever vacuumed while we were there The iron in the room had a broken knob on it so you could not tell what setting it was on or change the setting My other issues with the room get pickier from there so I will stop While this all sounds bad we did not stress out about it too much as we really did not spend that much time in the room to begin withnnThe staff at the Cosmopolitan leaves much to be desired as well Of the people we had to deal with at the front desk only was really helpful and pleasant to talk to It ended up working out better for us that this did not happen but when the front desk called us to tell us our room was ready they should have also called the bellhop for us to have our bags that we left with them brought up to our room Instead we had to stand in line and deal with the bellhop ourselves We rented a car for a day from the Hertz desk inside the hotel Upon trying to return the car no one was working the desk at am The couple in line in front of us at the Hertz desk waited nearly min while hotel staff was dumbfounded as to why someone was not working the desk We waited about min and a couple behind us waited about min I cannot fault the hotel too much for Hertz not doing their job but the organization and communication among the hotel staff about how to resolve the situation was patheticnnMy girlfriend had ordered a bday cake from the hotel to be delivered to the room at a specific time and day to surprise me This request was confirmed multiple times and the hotel assured her that the cake would be delivered to the room at the time she request But of course the cake was in fact not delivered at the time she asked for nor anywhere close to the time she asked for We do not actually know when it was delivered because we had to leave to make a dinner reservation When we returned to the room much later that evening the cake was sitting there in the room No apology or explanation was ever given as to why the cake was not delivered when requestednnWhile there was not any one big incident that really made us dislike our stay at the Cosmopolitan it was the numerous little things that at the end of our stay made us look back and wonder if maybe we should have stayed at a different hotel I truly expected more from this Hotel Do yourself a favor and stay at another hotel