text: if i could give a minus to this hotel i wouldnnlets start that they renamed it inappropriately it should not be called The Quad but The Qrapnnwhere to start on this i do not know let us start with the only upside of this hotel is the fact that they have balconies if you do not mind bird droppings all over the placennmy mother flew in from Toronto to visit me for my birthday she got the cheapest price available and was given the Quad as her hotel i would have had her stay with me but as i am a smoker and smoke in my home this was not an option plus hours a day for days with my mother and i would be ready for the looney bin but that is another story at first she was excited about being there as she had stayed at the Imperial ten years prior and had a good time and experience needless to say a lot can happen in a decadennwe arrived at the hotel at around midnight and the only optimistic thing i could say was the woman who checked us in Debbie was a delightnnwe asked for a room away from the noise of the nightclub as my mother is years old techno music till am is not for her the room we were given aside from being dated was FILTHY the blankets at the foot of the bed had stains on them that looked like dried semen and there were even brown smudges that looked like fecal matter after a hour flight plus hours at the airport before departure and another hours clearing customs because apparently all Canadians are terrorists my mother wanted to take a shower however the tub was filthy with clumps of hair and dust bunnies that had accumulated at the bottom of the tub and the drain was useless and obviously there just for decorative purposes because it had no function whatsoevernnafter calling the front desk and requesting someone to come to clean and unclog the drain they said someone would be there in minutes after minutes still waiting nobody showed up i called a few more times and they kept promising me that somebody was coming shortly finally at am i decided to go home went down to front desk and told them they have minutes to have the problem rectified while my mother took a walk throughout the casinonnwhen i got home by i called again reception kept telling me that the room number that my mother was in was not assigned and that they had no record of that guest THREE times i called finally being able to connect to her phone and STILL nobody had come to clear the drainnntill am i was on the phone with a manager who finally told me it was taken care ofneedless to say she liednnwhen i got there the next morning the tub HAD been cleaned and the blankets replaced but the drain was still nothing more than a useless hole she spoke to someone in engineering who put THREE calls in to have it fixed and still nobody showed up after i went BACK to the front desk to really complain and let them have it the manager did some checking other than the fact that after SIX calls and complaints there was NO RECORD of it ANYWHERE the woman who i had spoken to the night before apparently does not exist and is a phantom the engineering man my mother spoke to also is a ghost i have not seen such poor operation of a business since i started paying attention to politics the hotel is run like a government where nobody knows what anybody else is doing and will not take responsibility for anythingnnfinally they decided to move her to another room this one was at least slightly cleaner nnas for the hotel i have seen charity casinos that pop up for a week or two in Toronto in better shape than this the casino and i am talking about the renovated section is pathetic nni was told that the renovations would be going for hours a day for TWO years my suggestion they need to start with the renovation of the rooms staff computers and elevators during the time there out of the elevators on display only ONE was working because if they keep the interior of The Qrap the way it is by the time the renovations are complete they will have no guests wanting to stay therennso if you are coming to Vegas save yourself the headache and the BS by saving an additional to for your trip and stay somewhere nicer you are worth it their hotel is NOT