text: I am appalled by the customer service I experienced at this establishment on the morning of April with a server by the name of Charlie This was my first experience eating at a restaurant on the Las Vegas strip and now I know why As a server myself for over years I am all too aware of the ins and outs of the job of a server n n My first complaint is how on Gods Green Earth can a restaurant located in the middle of the Las Vegas Strip not serve BREAKFAST after am You are aware that there is an abundance of alcohol served in Las Vegas There is also the possibility that the patrons of your restaurant may be experiencing the after effects of said consumption of vast amounts of alcohol such as sleeping in past am and all they want is a great breakfast and some strong coffee and from your menu it appears that your establishment does in fact serve a great breakfast but only till am WHY THE HE LL DO YOU STOP SERVIGN BREAKFAST AT That is just despicable nn My second complaint is the utter lack of care and concern taken with our table once our order was taken When our food was delivered I just happened to be in the restroom with my daughter There were two orders of Steak and eggs delivered to our table the food runner neglected to ask who had the order of steak Medium Well with the eggs cooked over medium When I returned to the table I realized right away that I had been given the wrong order of a Rare steak and eggs cooked sunny side up I am pregnant and can not eat my steak rare nor can I stomach my eggs sunny side up which is exactly what I had in front of me My friend who had clearly been given my order of a Medium Well steak and eggs over medium was clearly disappointed with his MY order which he had already eaten half of I went ahead and just switched plates with my friend and ate the rest of my half eaten meal I did not have the time to waif for a new order nor did I see my server anywhere to even attempt to ask for a new order Had the food runner been aware of the two different orders of steak and eggs I would have been much happier with my meal considering the amount of money I paid for my half eaten meal Also once we ordered our steaks how does a server not bring steak sauce to the table My friend got up and walked over to a group of servers just standing around and had to ask for steak saucea good while AFTER our food was delivered nnWe never had our sodas or coffees refilled by our servers own free will we had to ask him That is Server Responsibility CHECK ON YOUR TABLES May I get you some more coffeesome more watersome more sodasome more tea how does everything taste I mean come on That is was absolutely pathetic nn My third complaint is the negligence on the part of the server when it came time to pay the bill We were a table of people we made it VERY VERY VERY easy for him to split the bill up The three adults took the time to add up our meals drinks and gratuity Nevada tax etc etc for our server We wrote the last digits of each credit card and the total amount to be charged to the three separate credit cardsn nHOW HARD COULD IT BE WE LITERTALLY SPELLED IT OUT FOR HIM n Credit Card n Credit Card n Credit Card nnAND YET HE STILL MANAGED TO MESS THAT UP AND HE CHARGED MY CREDIT CARD TWICE nARE YOU KIDDING ME n THANK GOD WE CAUGHT HIS MISTAKE HE DID FIX IT BUT I WAS TOLD IT COULD TAKE UP TO DAYS FOR THE EXTRA CHARGE TO BE TAKEN OFF MY CARDn BUT HOW MUCH EASIER COULD WE HAVE MADE IT FOR OUR SERVER IN MY YEARS AS A SERVER I NEVER HAD IT THAT SIMPLE WHEN IT CAME TO SPLIT PAYMENTS ON ONE LARGE TABLE nnnOther than all that I will say this the food was good My daughter ordered the baked apple waffles and they were delicious nnThank you for taking the time to hear me outnnnnnAlya C