text: If I could rate the Petsmart hotel no starsI wouldnnBe warned if you are looking to board you pet here DO NOT bring your pet here for boarding The people who are in charge here are not responsible and are not polite My dog was very traumatized from staying there which he has been boarded in the past and never had this experience or acted weird when we picked him up First I called on Saturday to check on my dog since I wondered how he was doing I called on a Saturday they were understandably but that is not my pointI called and left a message on their machine to get a called backwell about hours passed and we did not get a call back so I called back and when I asked why nobody called me back they told me somebody did according to their notes but the funny thing is that nobody called back and checked the messages on our house phone and there was not any messages left by anyone from the pet hotel The next thing is that they overfed our dog we gave them enough food in the event our flight was delayed to where he would have enough food for the morningwhen they brought what was left of his food there was less than of cup which is about of a cup less he is fed close to cups per meal twice a day Lastly he had poop stuck to his butt which was very hard to get out and my dog has NEVER has poop stuck to this butt I really felt like they did not really pay much attention to the dognnThey are also over priced if you want your dog to have play time it is extra compared to other places where it is included in the price If you love your pet do not board you pet here I would suggest either Doggie District or Camp Bow Wow