text: I went for my bachelorette party this last weekend While the driving experience and the instructors were great we had issues with customer service There were five of us total and four of us got to drive our cars promptly after the teaching sessions However my fifth friend was kept waiting long after the rest of us finished our experiences with no explanation for the delay We went to the girl at the desk to see what was going on but she was curt and gave little information except that my friend would be next Finally I complained to the manager and she said that there was a shortage on the car that my friend requested and she apologized for the wait It would have been nice to know that information so that our whole group would not be kept wondering what was going on After my friend was finally called for her experience we asked to see the preview of the video Unfortunately there was a glitch with the system and her best lap time and her speed were not recorded I spoke to the manager again to see what could be done and all she offered was the lame certificate that everyone gets at the end nnI would have rated the experience higher if the customer service had been better especially since they boast throughout the teaching that if we are not satisfied we should talk with the management because after we leave they cannot address the issue Despite having spoken to the manager twice we left feeling that my friend had a lackluster experience This is unfortunate because this is a venue that many bachelorette parties would enjoy but I would not recommend it to other groups for the reason that the management does little to compensate for experiences that fall short of expectations