text: In the past my husband and I have purchased several pieces from Colleens We have spent roughly so we consider ourselves to be decent customers Recently we moved into a new home so we decided to consign a few items with them one of them being a custom sectional They charge to pick up and then give you of whatever they sell the item for we found this to be fair In the midst of our move we realized that the men who came to pick up the pieces left behind a cushion which is part of the couch it can not be sold with out this cushion We called immediately to let them know they forgot it Colleens has locations and unfortunately we do not live near any of them We asked them several times to have someone come pick up the cushion and we were told they would Five days later no one came So my husband called again and spoke to a Susan at the Rainbow and Cheyenne location She was EXTREMELY RUDE She told my husband if you do not want to drop the cushion off we will have our delivery team bring you back your couch so we can just be done with this He asked to speak to a manager and conveniently no manager was available I am horrified at the customer service We have been loyal customers for years now and to be treated so poorly by this woman is disturbing We will never shop with them again