text: I visit the Mac Shack on a regular basis as it is right around the corner for me As other reviews have stated its solid as a Chipotle for Pasta type experience but its nothing to write home about They do continue to stiff you on whatever protein you order with your pasta Do not expect any more than two pieces of chicken shrimp etc when you order But those complaints have never been enough to keep me from going nnHeres what isnnRobert I do not know if you are the manager or owner or just a shift manager or something but your customer service is awful Awful enough to make me write a Yelp review You are aloof and rude every single time I have had the displeasure of dealing with you You have screwed up my order on three separate occasions I come in for togo orders on a regular basis On one evening you stood next to the girl on the register while the line continued to build Having food management experience myself I assumed you were training her But after a minute wait I finally got to the front of the line and it became clear that no this was an experienced employee and you were justwell what exactly WERE you doing You then decided to inform me that I should know better that I do not have to wait for togo orders Here is an idea get on the other register and get the line moving faster and it would not have mattered Today I came in around noon with no one in front of me but I had to wait for you to finish your conversation with a staff member before I was greeted and allowed to place my order an order that I discovered you ONCE AGAIN screwed up because you were clearly more interested in whatever your conversation was than giving me the customer your attention nnThe food and the environment were good enough not great but good enough to make me a regular in the past but I think my days of visiting the Mac Shack are over thanks to one employee So thank you RobertnnUpdate After writing the above review I was contact by both Robert and one of the owners They apologized for the poor service and expressed a desire to do better if I gave them another chance nnI appreciated their effort and their desire to make things right I do not know if I will ever be in a mood to visit the Mac Shack again but if I do and their service standards change I will update the review again