text: I used to rent from Budget a lot in Phoenix in the past and I never had any problems but something has definitely changed flew in on a Saturday morning into a fairly quiet Sky Harbor Airport and went to the rental car center walked past a lot of companies and they may have had maybe customers in line at the most got to the end of the center and WOW customers in the queue Really We waited for an hour to get a car and watched the line actually get longer I ended up with a nice car and the staff was very courteous but if I had to be at a business meeting I would have been in real trouble Some guy in line joked with me that Budgets staffing is definitely on a very slim budget I could not agree more