text: At first this store seems nice but when you realize that you are paying double what you should be for a made in China pair of shoes the luster quickly fades The products are just okay but in my opinion they should be topnotch at per pair for kids shoes The owners do not stand behind their products so do not expect them to care if your childs shoe breaks within the first five times of wearing them The employees also act like jerks if you ask to see shoes that are on salennThe fact is that I took advantage of their big sale in late AugSept when I purchased three pairs of shoes which is the only reason it took so long to realize that one of the pairs was defective I hardly ever return things because it is usually more hassle than it is worth but in this case I thought it was warranted due to the brand of shoe and the caliber of store I felt that if I was the owner I would not have wanted my customer to only get five uses not even whole days each use out of shoes purchased at my store However the reason I was so upset was not that my daughters shoe was defective hey things happen It was the attitude of the employee I have been a manager in the retail service and restaurant industries and I was absolutely appalled and offended by her tone and overall attitude She actually said if we just replaced every defective shoe Then she said there was nothing more she could do for me I had to then leave the store and call the shoe manufacturer myself who told me they would be glad to fix it and apologized like any decent business does whether they want to or not Then I had to make more trips to the store after that so that Kixx could send the shoes to the manufacturer for repair per the manufacturers instructions I do not live close by so it would have been nice if Kixx offered to ship the shoes back to me after the repair was madeBuyer beware They are sweet as pie until you encounter a problem nnUpdate The owner of this store is now harassing me via email to take down my HONEST review This just shows what kind of business they are running If customers cannot submit honest fair and accurate reviews based on personal experience then there is something fundamentally wrong with the owners approaches PS I now get Pediped shoes from Amazon for less money and hassle They arrive at my door within hours