text: This place has no concept of good customer service Brought a machine in for maintenance and repair returned to me with same problem PLUS a new one There is no way they could have missed the new problem if they were paying attention nnWhen I brought it back not only did I not get an apology for it not being fixed or having a new problem my machine was put back at the end of the line of other repairs When I asked if it was done yet I was told they are busy with other repairs nnIf you are supposed to fix something and do not you put it at the front of the line and make sure you fix it before you work on any other machines That is only common sense and good customer service I would be out if business if I treated my clients like that nnHad my machine for way too long Would have been longer if I did not keep calling and bugging them nnAfter weeks of this crap they finally said it needed a part which they should have known when I first brought it Part never came in but they never checked on why they never received it until I called and asked them to call and find out Ended up having to resend the part nnMy machine never did work right still had same problem but there is no way I was going to bring it back I had another company fix it it took them days and it works perfectlynnWill NEVER do business with again Felt like an invaluable customer the first time I went in a year ago so I should have know betternnNow that I tell people I hear other stories about the bad service that was received there Wish I would have heard that first