text: A disappointing stay at the Cosmo We booked a two bedroom city view suite for our trip to Vegas and were sorely disappointed by the service and cleanliness of the hotelnnWe arrived at pm hoping to checkin early checkin is at pm but our room was not ready which was not a big deal as we expected as much They gave us our keycards and told us that we will receive a text message when the room becomes available and that it should be ready by pm We dropped off our bags at the bell desk and walked around pm passes and no text so we stop by the front desk to check up on it and they tell us that the room has not been cleaned yet and that it takes about an hour to clean So we wait pm passes and still no text By pm we head over to the front desk again to check up on our room which still was not ready and they could not get an ETA on when the room would be clean The front desk personnel that we spoke with Carl was nice enough to offer us a food beverage credit as well as a line pass for our party to the Wicked Spoon buffet Finally at pm we receive a text and head up to the roomnnWe get up to this gorgeous room to find that it had only been partially cleaned It appeared that the towels and bed linens had been changed but we found gum on the wall right next to the bed In addition there was garbage laying all around the room eg a half empty water bottle a cigarette butt a burger wrapper a half empty toothpaste tube and other areas that were dirty We called down to housekeeping and they sent someone up within the hour to take care of the garbagennI know the holidays are a very busy time in Vegas but they should be able to anticipate the rush I would not stay at the Cosmo again although the hotel was beautiful the experience did not live up to the hype The dirty room was a huge disappointment and inexcusable