text: I typically use Enterprise when I fly into Charlotte as they have great rates good cars and a helpful staff This time however I waited until the last minute during Furniture Market week of course and ended up at Thrifty expecting the same quality of service I was very disappointed The man at the desk was helpful and friendly but told me he could not give me a AAA discount since I had not included it in my online reservation I noted that I had tried to do so but there was nowhere in the online reservation for that information He checked with the manager and then told me I was correct about the reservation site but that Thrifty only gave a AAA discount if you had entered a promo code obtained from AAA in the reservation Next issue I prepaid for a full tank of gas When I got out to my car the tank was not full The woman at the exit gate told me to go around to the gas tanks so they could fill it up The woman in the gas area was hostile and would not listen to me and kept saying that it did not matterprepayment just meant that I would not have to fill it up unable to grasp that I had paid for a full tank until the woman from the exit gate walked over and intervened As I was not sure how to get out of the lot from the gas tanks which were by the car return I asked the hostile gas lady how to get out Without even looking at me she gestured with annoyance towards the correct direction Finally although the car was generally clean there was an empty plastic bottle under my seat Overall I got the impression that this location is not particularly concerned with doing things well whether it be cleaning or fueling the cars and has rather poor customer service