text: So I have never written a poor review before but I am overwhelmingly upset with the level of professionalism and care that they took that went from disturbing our meal to ruining our afternoonnnSo to begin with we were seated almost immediately with a pretty empty hibachi area This was not the first time eating here Everyone was pleasant and I was expecting a good meal The problems started immediately beginning with our incompetent cook I am of the belief that eating at a hibachi place is food and presentation A large part of the experience is the show Within the minutes of serving us our cook flung hot butter on me messed up both my wifes and my friends order and burned the vegetables thoroughly and messed up every attempted trick Overall the food was bad and I was not happy with the service I spoke first with the kitchen manager about it letting him know what happened and he was pleasant enough about it I told him that this was definitely not worth the price and we were not happy with both the service and the food He proceeded to tell me that he could do nothing to help me and I would be waiting for the manager We waiting now for more minutes and finished the rice and meat that was provided Meanwhile the other table was cleaned using excessive amounts of cleaning spray making my sensitive wife almost choke at the chemical smell and taste in the air No one came out to see us or ask our concern Any goodwill from me that the kitchen manager tried to develop was gone I went looking for the manager myself extremely upset that they would give us the run around I did lose my cool but most people would be in this situationnnWhen I finally talked to her she claimed that she had been talking to other customers and felt that it would be rude to leave them and come find my problem She proceeded to tell me that all the things I encountered were my fault and I was overreacting At this point I started to lose it and blatantly asked her if this was a mcdonalds or does she actually think she is offering a better dining experience than this She said that the food was good huh how would she know and they did not use heavy cleaning chemicals on their tables Then she had the most audacity to tell me that sometimes butter flies off the food now if you were on fire or seriously injured then we might want to help you Honestly for sake of preserving human life I stormed out of there as quickly as possible with tip on the receiptnnHonestly I do not really blame the cook that much I hate that they would be training him on our dime when he makes crap food but that happens sometimes I am just so disgusted by the tone at the top of this small restaurant They think that their customers are expendable and they refuse to acknowledge that their might be a problem with their management style andor training procedures This is not the place you want to take your family There are so many many competitors in that area Kobe Ichiban etc that will have managers that will respect you and understand the value of customer loyalty If you eat there you will most likely not have the clusterfuck of a meal that I had but I would not recommend taking the chance Good luck and good eating