text: I am not a big beauty product person but I do like to pamper myself once in a while with a manipedi Decided to give this place a try since they offered gel polish and had certified technicians on staff so I made a reservation Walking in was not too bad but when they did not have my reservation on file when two different staff members tried to check me in and when the technician did not realize I had asked for two manis my husband was with me and wanted a clean up I tried not to worry As we sat down our assigned manicurist Lori was extremely chipper and talkative and offered to do both of us at the same time After asking for my color in gel she very casually questioned whether or not that was what I really wanted said that it might be pretty but that they had a whole other shelf of polish in the pedicure room I was not sure what to say since I have never been questioned on my choice of nail colorso I went to check out the other colors While they have a ton of OPI and China Glaze polishes in lots of colors I was there for gel and when they did not have the color I was hoping for in in gel I had to go with regular polish nnI have nothing against regular polish but my job is very hands on and I do not enjoy paying to get my fingernails painted just to have them chipping in two days I ended up having to choose regular polish anyway and by this time she was almost done with my husbands hands Long painful story shortI found Lori really enjoys talking cooking spending time in the kitchen talking her children her grandchildren making her own food her freedom in not needing a job but wanting one talking her dutch heritage and talking There was very little focus on the actual manicure the massage was lackluster with no pressure and a lot of lotion she never touched our cuticles did not clip our nails gave my husband a file and buffing block to touch up what he wanted and when she finally painted my fingers it looked like a threeyear old trying desperately to color inside the lines She never even acknowledged the paint all over my skin nnRegardless we paid our and left having learned a lesson that we will not be returning to Beauty Brands for personal care I did not bother to look at any of the products in the store though it seemed wellstocked and organized but the sketchy service from what their website touts as professional certified technicians is not something I would like to deal with again There are plenty of smaller local options that are much more attentive and do a better job for the same price