text: I am speaking from personal experience upon arrival on a Tuesday I basically just headed to the first airport shuttle counter which happened to be this company Given the coupon book with first page boarding passand was told to keep it for the return I did see people just ripping out the first page with the pass and used it finennI did not have to wait much perhaps I was lucky Out to the bay luggage stowed and on the way to the hotel in minutes Since my place MGM is near the airport we were one of the first to be dropped offnnI only read the Yelp reviews before scheduling my return and had some secondthoughts However the phone agent Cathy was nice and friendly made a suggested arrival time wayyyy to early but she said that was the only time they can guarantee arrival on time The shuttle came within the timeframe baggage loaded and we were on our way again Our drivers were fine the return guy friendly and cracked jokesnnAgain I speak from personal experience Perhaps I just got lucky with the drivers and time schedules