text: Business really deserves ZERO STARS but the massage therapist are great so I will be generous on this one The management at the PV Store and Corporate Office are horrible My wife and I have been dealing with the manager Let us call her by her first initial H and the corporate office R for over months now on a cancelled membership and they cannot seem to fix and credit us what is due I had the same issue on my membership but it was with another location and they fixed it immediately nnThis office is totally not organized and continues to charge our account even though we cancelled over months ago and they have even admitted fault via the phone and in person but still cannot seem to correct the issue We now have been paying interest on over in wrongful charges for months nnMassage Envy is a great deal but if they do not change management I suggest you find another option