text: Terrible Experience for our entire familynnStaffing nThere was one game tech until pm on a Saturday Once we finally found him to fix the Jurassic Park Machine an alltime fave for me and my children we had to wait almost minutes As he was finally approaching the machine another customer stopped him and instead of dealing with us first he helped the other guy After messing with the machine for a bit he said he could not help us bc he had no key for that machineso instead of finding one he walks off to assist other customers Before he ran off I asked him if he was the only game tech and he said yes that the other one just arrived nnThere was only one attendant manning the prize area and a herd of children surrounding it so we decided we would have to come back another day to redeem our tix nnThere was only one attendant manning the concession area as well and once again the lines were super long nnLines nThe lines for the machines were very long bc only about of the machines actually worked at all anSee above notes for other linesnnGameplaynAs stated above only about of the machines actually worked at all but the ones that did work were not fully functionalnnExamplesnDDR Maxx The sensor pads on BOTH sides of the machine have arrows that only work intermittently even when putting full body weight on one single arrow One of the arrows does not work at all nDDR Mix Good luck getting anything accurate out of this machineThe arrows on the right side of the screen do not even fully appear nTekken Player hit button on right does not work nnCustomer Service nThe last times we have come we have been highly disappointed with their lack of concern and poor customer service The time before this one I had actually sworn not to come back bc of the poor service at the concession stand of course my children begged and I thought we would give it another try We had been standing in line for a long time and a man walked up beside me right before we got to the counter The associate took the man before serving us and when I protested that we had been in that line for a very long line she just looked at me and said nothingnnI went to Adventure Landings website to complain directly to the company and once again their cs has failed There is a contact us link however it only takes you to a reservation page There is no customer service contact except to call that specific branch which we all know usually gets us nowhere I have found it is always best to contact the corporate office if you want something done but I will call it since it is my only avenue to give feedback nnAtmospherenThe state of the games the rundown conditions and the obvious lack of staffing has lowered morale in the associates I believe If you are the only one staffed and have to deal with so many upset customers then I can understand the attitude of the staffnot that it excuses it but there are obviously much bigger issues with either the management at that specific location or the company nBathroomsmany of the stalls do not lock and there is not enough staff to keep them up They were messy and many stalls were out of tpnnWater FountainHas not worked correctly in monthsnnWhen this arcade was owned by Celebration Station conditions were better the staff was friendly there was less turnover most games worked there was more ppl per day working and the place was clean I would come to Celebration Station at least times a week until Zuma took over I visited less frequently then but found out it became Adventure Landing This change has led me to visit even less frequently