text: I think I am officially the owner of the dumbest smart phone in Las Vegas Since I got the Samsung Stratosphere in November I have had to replace it three times prior to today Once was because I kept dropping it so yes I realize that is my fault but the two other times were because the phone is dumb from the battery not holding a charge to it getting hot to dropping texts to shutting off by itself etc Well guess what It completely died on me this morning just stopped working altogether How am I supposed to checkin on Yelp and creep around on Facebook without my phone So I made the trek again to Verizon in my hood I have always gotten great customer service there and no one ever treats me like I am crazy even though this is now the FOURTH time I have had to get another replacement It turns out that Patty who helped me today had to replace her Droid seven times so she feels my pain If I have to replace my phone seven times I am going to cry Patty did her best to resuscitate the phone looking for batteries in the cupboards that would fit mine none charging it I tried that following the instructions on how to do a hard reset but to no avail I greatly appreciated the valiant effortshe empathized and it means a lot to someone desperate Oh well my new likely refurbished phone is supposed to come tomorrow Until then as in the days of yore I shall just have to rely on my laptop to keep me abreast of what my friends are up to Thanks for the great customer service Patty you made me feel better even though my phone sucks