text: This location is receiving one starbecause it is required to leave a review nnI will start off by saying the store manager has been nothing but nice and it saddens me that the service is so poor when he is not there nnAlong with the good comes the bad and the ugly David supposedly the service manager is all sorts of rude My husband was in once and worked with Jerry things went smoothly On our second visit I had spoke to Jerry about brakes and he confirmed that a courtesy ride would not be an issue when I called to let them know I was on my way and confirm the courtesy ride back to my house less than miles David said it was too far and would have to go elsewhere Plain and simple He did not want to be bothered So I did nnFast forward month My ac goes out This exact firestone had did some repair work less than months ago that required them to work with the ac system I called to see if we needed an appointment and David said we had to come pretty quick if we wanted it looked at today it was about pm We bring it down to have it looked at and were in contact with David again Why we had to hurry not sure There was other car there David informed us there was a diagnostic fee of and insisted that the problem was not related to the work they had done When asked if the diagnostic would be waived if it was in fact from the work they had done he laughed and said no After a lot of back and forth David ripped up the work up sheet and told us if we wanted it looked at we would have to come back Tuesday and talk to Jerry We were not fond of waiting daysnor were we impressed with Davids attitude nnLong story short We will not be going back to this location EVER