text: So here is the thing we bought a house in Dormont and it was so nice to discover a larger hardware store that was not a big box name Plus it is only a mile from my place perfectnnSo I head here for a quick pickup for some threeway switches ordered by the handyman who was working on my electric at home I had no clue what I was looking for and had saved a note on my phone nnI walk in and find the first person I see A woman who was in a Rolliers apron standing by a cash register reading the PostGazette I asked her politely if she worked there She slowly responded yeah hardly looking up I read off what I needed from my phone and again barely looking up pointed to the back and said lighting in the backnnI stood there for a second and realized she was blatantly blowing me off Customer service is so important and I would expect a locally owned hardware store to have excellent customer service Why I guess because the big box stores are cheaper and maybe more accessible But compared to the excellent service I experienced at Home Depot every time I have been in this was a real letdown nnI did find a nicer employee who showed me exactly what I needed in the back but still I will not say I will never go in again but it definitely left a sour taste in my mouth