text: I went to this Sugar Factory for a bachelorette party The place was busy enough and the service suffered a bit due to high volume Our waitress though was great good personality and was holding things down through the busy atmosphere nnFoodnThe food was decent my pizza was good However it was not good I have had pizzas and this does not hold water when it comes to quality and ingredients and personal touch of the chef The price is jacked up on food that should cost to starting at up to or more So I know it is Vegas and since nothing is real prices are high Because people are there to have a good time and burn holes in their wallets nnServicenOutside of the service from our waitress we had a terrible experience with a rude hostess and the General manager Earl I believe his name is who has major difficulties with properly dealing with incidents that occur We were called up by the not rude host who asked us for the name of our reservation and our party number He asked We corrected him only or maybe we were originally We were then directed to our tables given our menus and ordered our drinks Good times Then or so minutes in the Rude Hostess comes and asks Is this your table Are you a party of Of course since we were seated by a host we affirmed it was our table She then asked us What name is your reservation under My friend who is the bride to be told her the name Then she walked away First of all this is not how you handle a situation She obviously did not know what was going on Maybe the host who sat us gave us this other partys table wrongly So she has to deal with that among her fellow coworkers not attack us like we just walked ourselves in stole a table and were served without prior incident to her interrogation Maybe she was trying to impress the other customers who were supposed to have the table because she could not admit that they had a mix up Either way she approached it all wrong and we were very offended nnWhen my the bride to be then asked for a manager and explained to him the situation She is a JD mind you with a sharp mind and one of the most accurate memories of anyone I know and she repeated verbatim what this Rude Hostess said The manager replied saying he was sorry and that he would go talk to the hostess to see what happened Which of course made my friend ask if he did not think that this incident was of any concern or happened He repeated that he was going to ask the hostess and see what happened This is not how you communicate to resolve problems Sure there are those customers that come in and lie and make up things He of course came back and gave her excuse that she was with the customer and just wanted to find out why we were sitting there when she thought or saw that there was a reservation for this other party wtf We never questioned what she was doing we said it was rude and disrespectful He just apologized My friend directly asked him how he could make our experience better since we had been mistreated He responds I have already said I am sorry four times Wow this was all he had I mean he should have comped something Not because we want to fish for freebies but because we do not come to a business establishment to pay and have the staff be rude to us So he either practices this kind of rude behavior and or trains his staff to be that way or he is just a poor manager who has difficulty managing nnSo I gave one star for the one waitress and star for good decent food but not a full star for over pricing And another star for service again since one host was not rude and the other was The rest of the stars are missing because the General Manager does not know how to deal with accountability and create a safe and fun experience for customers when things do not go smoothly