text: This is a beautiful property in a great location but the service level is below what I usually get at a Hampton Inn Long check in lines and very slow responses to requests We are in a wrap around suite with the beck and call button on the phone Called for hangers for clothing only a few provided then had to call again hours later Called for an extra blanket hour later asked the housekeeper for a blanket then at PM aft converting bath robes into a blanket for my son someone shows up with a blanket Called at AM next day for something called again at PM to follow up and they had no record of my first request The suite has a washer and dryer but no laundry soap Also has a kitchen but no glasses or eating utensils provided An awesome property falling down on execution of the basicsnnAn update the manager made a personal call to apologize and the quality of housekeeping improved greatly after that I appreciate the effort very much