text: Not our go to hotel anymore We have been coming here for years We used to really enjoy it The atmosphere used to make you feel welcomed and valued Now we just felt taken advantage of Especially with their a night resort fee I would not mind it if it made you feel like you were actually at a resort nnMy husband comes to a yearly convention and we do not like to be in the hustle and bustle of the strip It is close enough to get to where we need to be and far enough to get away when we are done nnIt has just really gone down hill The customer service is where I feel it most The Coronado Cafe was terrible We could not even get extra cream for our coffee and tea let alone a second tea bag before my water got cold The food tasted like it was left over from the breakfast service at the Garden Buffet Anytime we asked for something we would first have to get our servers attention not easy just to have him pass our request to someone else and then waitand waitand wait At least the supervisor did refund our drinks after we complained nnNow the room Why is there a rubber pad inside the mattress pad Do they even know how uncomfortable that makes you when you are trying to sleep The cover is little more than a sheet When we requested another blanket it was a worn and faded old thing Do not expect more than one pillow per person either nnBottom line if we cannot be comfortable enough to sleep and the customer service makes us not want to dine therewhy would we be there