text: Wow just WownnMy Firs SECOND and only SECOND complaint Still the same complaint reallynnSo I went back today hoping to redeem my views They were simply reinforced Even though Yelp is most definitely a place for opinions I will try my best to be as factual as possible I hate for one bad experience or one bad employee to ruin an entire restaurant for me but that is the way it is looking Heck that is the entire reason I went back tonight Do not let one bad apple spoil the bunch to be a good sport heck I even tipped my normal rate again tonight because I am still trying to see the positives Well I will start with thatnnTHE GOOD As usual the food was outstanding We were not only served by Katie who I will get to in a second but also by a gentleman in the back who quite possibly the only man to receive a hypothermia injury in Las Vegas He was polite friendly and still hobbled over providing us with great service in spite of his leg injuries The place was a little busier on the bar side of things tonightnnTHE BAD Katie oh lord Katie nnMy girlfriend and I came back hoping to amend things For some perspective we have both worked in the service industry before mostly retail so we try to keep that in mind Seriously I am at a loss for words for your tact nnYes management DID try to get in touch with me since my last visit and review However they never left a message leaving me to believe they were telemarketers I also work at a hospital so once I realized who was calling me I tried to call back AS SOON AS POSSIBLE I do not have the luxury of being able to answer my phone immediately at work So I would end up speaking to someone else who did not know the situation or why they were being called OkaynnKatie came over reminding us that management tried to call We gave the above explanation and this time gave them my girlfriends number for contact she CAN be bothered to answer the phone more than I and honestly I am done We ordered and started to eat served by the gentleman I mentioned above It was busy in the bar area so I will not jump to conclusions and say she was avoiding us nnShe asked if we had come again for another round to complain I replied that no this was our first time coming in since you last saw us It must have been someone else To her credit she did let slip one I am sorry around this pointnnBut then and I cannot believe this Katie actually got out her tablet and brought up my first review on Yelp She said and yes this time I am quoting You are Brett rightnnYesnnSee I just do not know why someone would make up such liesnnLike whatnnI do not know I have not read the whole thing but Kristi previously referred to as Jane in my older review is my FRIEND and like here you said the table was dirty it was NOT And I just I do not know why someone would say such lies And she went on to use my girlfriends word harassing us like thisnnWow When I worked service and someone was upset you apologize you try to make it better The customer is always right You do not stand there rehashing old crap and trying to prove that you are right But she did she kept digging that gravennOur food came It was still outstanding and will be missed The gentleman from the back continued to be a pleasant gentleman Then Katie brings us the checknnOnce again I am astonished by her words She brought my change picked up her shovel dug deeper and said Look I do not know what you guys are trying to do but management here really loves me here so I do not know what you are trying to do or why but whatever it is it is not going to work nnI replied it is not like we are out to get you or anythingnnWow wow justwow I am happy to pass this torch to my girlfriend who was with me on both occasions and has more than enough credibility to speak for our experiences I am a glasshalffull kind of guy I kept telling her to relax calm down and take the high road I STILL hope they call her redeem this place Otherwise Badger Cafe your delicious food and OTHER servers will be sorely missednnGirlfriend is currently writing her own review and email through their websitennWhen I tipped because I still just could not bring myself to stiff an entire place on the tip I wrote on one of the bills Because the guy with the bum legs deserves ITnnWith a packed bar she even thought she had the time to take out her tablet argue with us constantly and provide no service other than bringing the check This should be a massive red flag The gentleman brought out menus food drinks refills etc I am honestly bafflednnWhat did the managersowners tell her to make her feel so invincible to customer complaints What do they think she is doing Do they really support this kind of behavior