text: Though I am giving this cleaner stars I have to say I will not be giving them my business going forward There have been a couple incidents with this company however the most recent has solidified by desire to find a new cleaner The things I used to like about this company now are outweighed by one startling fact they LOST and article of my clothing nnNow they have earned a star rating because they did compensate me for the loss of my clothing item however it took a week going back and forth with them to receive said compensation Their customer service is so lacking There was no apology the day I went in to pick up my clothes and one item was missing one They said they would investigate and CALL ME but after waiting almost a full day we had to call them In addition to this incident they have screwed up with the amount they have charged us before and also taken longer to clean the clothes then they said it would take without notifying us which resulted in having to make multiple stops out of our way nnI personally will not go back to this cleaner however you may have a different experience Given they use organic products and are a local small business I wish I could continue to support them but when a dry cleaners sole job is to clean your clothes and return them back to you and that does not happen I feel I have no choice but to deem it time to find a new place to give my business