text: If I could give Payless Car Rental zero stars I would This place is terrible When my husband and I planned a trip to las Vegas this summer we originally made a reservation with Payless through CarRentalscom This reservation was for an intermediate level vehicle for five days On my reservation confirmation the total was supposed to be with taxes and fees included This seemed like a good dealnHowever things began to unravel as soon as we got to the Payless rental car stall at McCarren Airport First the line was huge and only two people were working the front counter When it was finally our turn I presented JONATHAN with my online car rental confirmation After viewing it he offered us insurance through the company as well as a collision damage waiver We refused both and showed him our personal insurance card explaining we rather just use it He also offered to handle fueling the car for us upon its return at the end of our trip we did take him up on this offer because we thought it would be convenientThe cost for the gas according to JONATHAN was supposed to be After discussing these options we SIGNED and INITIALED a rental agreement acknowledging our decision NOT to take the collision damage waiver At this point he let us know there would be a deposit and that we would get it returned to our credit card upon the return of the car This was standard procedure so we agreed and went off to pick up the car in the parking garage nWhen we saw the Chevy Cruze that was going to be ours for the week we were disappointed It was filthy dirty and was loaded with scratches and dents from top to bottom and bumper to bumper We filled out the form describing all the preexisting damage to the car in detail At this point as we picked up our keys another attendant in the parking garage encouraged us to get the collision dmage waiver when told the price we again said we were NOT interested nAs we finally loaded up our car excited to begin our trip we saw the check engine light come on we brought this to the attention of the Payless employee in the garage She said we could go ahead and take it if we wanted to but since we knew our trip involved sightseeing in the Nevada desert in JUne we said we rather not take our chances As a result she then gave us a Nissan Sentra to drive This one was just as filthy dirty as the last rental and the windshield was covered in a waxy substance that had to be cleaned off at the nearest gas station It was also loaded with preexisting damage that we gain carefully recorded This whole process took us around an hour and a half to take car ofnAt the end of our five days in Las Vegas we returned our rental to Payless early with no new damage to the vehicle We flew home andnAround three weeks later got my husbands credit card statement We flipped out when we saw he had been charged WTF As soon as we could dial the phone we attempted to call Payless Their phone was repeatedly busy and when we finally got through we were just sent to voicemail once to ROSA in accounting and then to MARY SHEA I saw other Yelpers also were routed to this woman and did not get positive results NO ONE ever returned our phone calls so we began attempting to communicate with Payless through their online complaint ticket system like any angry threaded conversation that gets you nowhere I asked why we had not received our deposit back why no one had called us why we had extra charges that totaled over Mary and another woman DEBBIE wrote back and said that we were never billed a deposit as JONATHAN said we had This was crazy every rental car company we have ever dealt with has charged and then return a deposit She also said that on her customer invoice which we had never seen she could see that we had bought the collision dmage waiver and that the gas that filled up our economy car with was not the that we initialed and agreed to on our rental agreement We were not driving an SUV or a truck so even to fill a neearly empty Sentra should NOt have cost almost I never saw this invoice that she sent us as an attachment and she refused to acknowledge the rental agreement the one document we had our hands on with signatures clearly indicating our refusal of the waiver and the accurate price for the refueling nAs days turned into days I continued to go back and forth with MARY who told me she would investigate the matter further THREE WEEKS later I got another threader online post once from MARY and then later DEBBIE briefly stating that the charges would NOT be reversed and that we were expected to pay the Consequently I am now disputing this charge with the credit card company I will NEVER rent from Payless EVER again If there are other Yelpers out there who have advice and can direct me to other means of filing legitimate complaints I would appreciate it very much