text: Lori made me feel comfortable even though I was getting all my hair hacked off I was sick of my super long hair and even though I could not really describe the cut I wanted short hair newbie she asked some questions and got an idea of what I wanted and from there was able to achieve a new exciting look for me I went in first thing in the morning and the place was dead I have been cramped in the waiting room when it was busy before and still they are great at getting you finished Never needed an appointment