text: Sushi Ken used to be my favorite restaurant in the world every time I came home from long trips I would drive straight from the airport to Sushi Ken I even managed to get a group of high school kids go to Sushi Ken for their homecoming dance dinner when I was in high school years ago which is not a small feat if you consider all the traditional highschooldancedinnervenues Probably visited at least twice a week when I lived in the Ahwatukee areannWhat happened It pains me to only give Sushi Ken a onestar rating it really does because half a decade ago I would have recommended them to the President of the United States For some reason not only has the food quality diminished in the past few years the portions have undoubtedly shrunken and the prices have inflated Which still is not the worst partnnI have absolutely nothing good to say about the service No matter how good a restaurants food is if the service cannot support the product it is not worth eating at all nnSushi Ken is not a friendly atmosphere Water cups are never refilled Food takes the entire Paleolithic era to be delivered The servers used to be flexible with the menu and accommodated for substitution requests however now there is a ridiculous upcharge to substitute salmon for tuna The waitresses make you feel like they hate you and that they dread serving you no matter how kind you are to them Perhaps it is because they have implemented a autogratuity policy regardless of how large the party is so they can get away with poor service without having to take a cut in profit It is absolutely ridiculous The queen of evil servers the tallish Asian one who never smiles only scowls spilled water on my dad one time without so much as an apology A few weeks later as she was serving ramen to one of my girlfriends she spilled half the broth on the tray and completely ignored her mistake nnSo I thought I would find a way to bypass the horrible service while still enjoying a Sushi Ken lunch call in for a takeout order and control my own service in the comfort of my home I called in for a ramen and requested that they separate the noodles from the broth in order to avoid them getting soggy which is the standard for noodle packaging right WRONG Fifty cent upcharge OUTRAGEOUS Now I get that you are trying to scrimp and save marginal costs but really Sacrificing the satisfaction and loyalty of a customer as well as food quality in order to save ONE togo container that cost maybe fifteen cents max Bad idea nnCome on people you are in the service industry You are paid to serve It is not that hard of a job you smile and greet your patrons who do not expect much in the first place all they want is good food which you have and an atmosphere that does not make the table feel like their servers going to pounce and maul their faces off nnNews flash Sushi Ken tips are earned not obligatory I once served at a restaurant where autogratuity was forbidden because management believed that excellent service speaks for itself If you had to implement an autograt to every single party big or small then chances are you KNOW that your Service Flat Out Sucks People are not happy to be treated like scum then forced to pay for it The solution is simple revamp your service training protocol and you will get your loyal customers backnnTo my fellow Yelpers Avoid at all costs I am telling you boycott this restaurant and hopefully they will shape up in the future Because if not there is no way Sushi Ken will stay alive in the long run