text: I am not impressed with this store Although I have always loved the merchandise they carry I finally made my first purchase four days ago The item I wanted was not in store even though she initially said that the computer indicated that it was so they offered to special order it for me I agreed and when she rang up the item she told me that it was on sale She said it would take days for the order to come ina bit of a wait but it was the only way I could get the item When I got home I saw that the money was already out of my account nnFour days later I received a phone call from the store that they could not special order the item because it was on sale I asked why the money was out of my account and why it took four days for them to realize that they could not special order my item no wonder it takes them days to get the item to people They could not answer me and offered to give me a refund First they wanted me to come back to the store to process the refund I said no and told them they would have to do it over the phone I was not about to waste gas going back to the store for their mistake She processed the refund and when I asked her why I could purchase the item on the Brighton website for full price no sale online apparently but they could not special order the item for me as promised she had no answer for mennSo it seems to me like Brighton decided that they did not want to honor the sale price I had to purchase the item I could not get it anywhere else and believe me I tried for full price from the Brighton website Somehow during my purchase on the website my basket indicated I had two items in my cart I immediately changed and updated the cart so that it only had the one item I wanted When I was checking out it said that I would be able to review my order on the next screen Well apparently that was wrong It completed the order and somehow I was charged for two items not one I am positive that I removed that item from my cartnnWhen I tried to change the order their website says that orders cannot be changed after they are placed but rest assured I could return the item to a Brighton store if I no longer wanted itnnThats all well and good but what about the shipping I had to pay for that item That is out of my pocket for yet another one of their mistakesnnAfter this purchase I am never stepping foot into Brighton again I cannot believe the horrible way this company is run If you can go somewhere else