text: I was referred to Service King by my insurance I had considerable damage to my new SUV from a hit and run accident that left me in a small rental while getting my SUV repairednThe staff were initially very friendly and accessible Also very knowledgable and informed me of all the costsnnAs the week progressed I called on Wednesday to ask the status of my car I was headed out if town and needed to know in order to handle the rental situation I was informed it would most likely be done the next day and they would call me No call I called Friday and they thought it would be done soon but could not tell me I left out of town only to get a call at they close at at night I could pick up my finished car nnMy insurance started calling to ask me to return the rental and informed me I would be liable for all additional storage charges and rental feesnnMonday I go to go pick up my car I tried to put my keys in the ignition and they were the wrong keys I took then keys back to the service manager and he said okay I will be right back After minutes he came and told me he will find them and bring the car to me THEY LOST MY KEYS I got back my rental car and went back to worknnNo call from them so I called at to see what was going on When asking for the services manager by name I was told he was gone for the daynnThe next day he called and found the keys were sent out of state with another customer and I could get my car by the following day This finally happened and the service manger brought me my car to my office for me which was very nice but because I was at work I did not get chance to inspect the work until I got home late from work that daynnThe drivers side door review mirror was installed wrong and did not work properly My back tail light did not work nThere was broken glass all through out my vehiclenMy license plate was only screwed in with one screw and was hanging sidewaysnWhen I called the service manager he said he would order me new rear view mirror and call me when he had done so It is five days later and no callnnThey are polite and the body work looks great But I am disappointed by the lack of accountability and professionalism It was an expensive and time consuming process and I still have a broken blinker and rear view mirror My insurance is now dealing with them Go elsewhere for service Service King North Las Vegas is not recommended