text: I have been here a few times as well as the location in Scottsdale Both are always tremendously busy which I can typically deal with I have tried a few things and really the veggie house frittatas are the only things on the menu which I feel are not overpriced for what you get but their food is good so this is was an occasional stop for me nnToday though after waiting at the counter for nearly minutes someone finally came to take my order Only to refuse to make me the thing I wanted nnYes you read that correctly He offered me something else from the menu because the frittatas apparently take to long to make and we are really slammed I was beyond stunned and left out of pure principle I can think of other better ways to handle that situation Even worse I think the guy helping me was the manager Here is an idea advise me that there will be a long wait offer me a complimentary drink maybe even bump an order or two ahead of mine so it does not because a backup It was not like I was in a hurry I even brought a book to hang out for a while If an item on the menu is that much of an issue it should not be on the menu nnI really hope owners peruse these reviews from time to time so they can address this sort of atrocious customer service Not that I will ever be back to find out but they might like to know how their business is being handled