text: My husband and his company were in town for InfoComm and my daughter and I tagged alongnnFirst the good stuffnProsnnThe hotel is beautiful and most of the staff were very accommodating and friendly The rooms are a good size and have kitchenettes in themnHousekeeping was AMAZING They worked around our schedule we have a year old and when we called them to clean they came right down and quickly cleaned before nap timenThe people at the bell stand inside were very nice and helpfulnNongaming and nonsmokingWONDERFUL This is why we initially stayed here We normally stay at the Vdara but since this hotel is closer to the Las Vegas Convention Center we decided to try it My husband was in town for InfoCommnnConsnWe were told by the concierge that outgoing calls were complimentaryNOT THE CASE Only local calls are complimentary When we checked out we had a charge for calls that were made I was given incorrect information and I think that these charges should have been waived because of it Had I know that I would have been charged for the calls I would have used my cellphone instead Management should have stood behind their staffs information and taken the situation up with them nnIts so disappointing because we thought that we had found a new Las Vegas hotel to stay at Beside management refusing to waive these charges our experience was great but when something like that happens it leaves you with a bad last impression I also called and left a message for the manager Brian and my call was not returned I requested a mangers email address so I could sort out the situation and I was told that they cannot give out this information