text: UPDATE Banfield asked me as you see in their response to call customer service I did They said I needed to call a number to file a complaint I told them I had already complained They said I had an option to complain again if I wanted I asked what good that would do She said and I quote It may make you feel better WHAT nnI asked to have a supervisor call me No one did I called back the customer service asked for a call back again No one did The vet did call me and left a message I called her back and she was with a client I left a message to call me back No one did nnBanfield and this Petsmart does not care about your pet