text: Let me preface this review by saying that I believe food service is at least half about customer service That is where I think Espresso Royale falls way shortnnMake fun of Starbucks employees all you want but I for one appreciate a little friendliness with my coffee Every time I go in to Espresso Royale in the block I feel as though I am a nuisance to the person behind the counter She never smiles or says hello Usually a short what would you like I have tried to brush it off but it is irritatingnnI like their prices and the proximity to my work but I think I will seek caffeine elsewhere from now on Lord knows there are enough coffee shops in the area