text: Never never buy a service contract from Best Buy on a phone they do not deliver AND do not deal with JR who is the manager and sexist pieholennBought an iPhone s and purchased a service contract The associate that helped me was obviously a trainee and it took several hours to get everything set up She described the service contract as complete anything that happened to the phone I would get a new one or mine would be fixed hard to do when they are solid state When my phone overheated and died I went to Best Buy to get a replacement having paid per month for this protection FIRST the manager JR asked if I had put the phone inthe oven with a casserole and then told me that I jsut needed to turn it onnnI went home to do what he suggested plug it in to my computer which he said would fix it and saw that it could not connect through Itunes nnBack to the store I went and I was told I would need to pay them a service fee to get a new phone I was stunned why would I pay a service fee of when I bought a full coverage contract I was told the contract details had changed and probably the trainee failed to tell me the important detailnnI have been a good customer for that store but now will never return EVER