text: If I could rate negative stars i would My advice is do not stay at this hotel if they are even close to being full They are incapable of managing this hotel when they come close to selling out nAt check in we are told there are no available pillows because we are bookednOur room was not made up because we are bookednwhen we called to ask when our room would be made up we were told housekeeping had all left for the day They were busy cleaning the rooms for the new guests to check in nWownMaid service then arrives after we called after pm when we are in the room for the first time all day We say we need minutes to shower and change which i told the front deskwhich apparently they can not accommodate and she completely ignorednWhen I went downstairs to speak to the front desk employee she complained about how booked they are and how they are doing everything they can to just get the rooms cleaned for new guests I told her guests who are there for the weekend should have equal service for which she told me she did not appreciate my attitude and that it was hard enough speaking spanish to housekeeping to tell them what to donOkso totally offensive on all levels The following day when I spoke to the assistant manager she said to me I hope that employee does not act that way around other people and I am only knowing about this because you are telling me Gee I feel so much better now about everything not nI think we need some serious customer service training here and a few lessons on how to speak with your customers and how to treat your employees