text: I went to pep boys because my brakes would not stop my car I took off work early at pm on my anniversary with my wife so they could diagnose my car before dinner around pm I was told it would be minutes until it was completed After over hours of waiting for a simple brake inspection to be completed I left still with dangerously bad brakesnnTimelinen nAt pm I walked in the door A representative helps me and tells me it will take minutes for the work to be completed As he is inputting my info he brags to his coworker that he sold tires today This makes me assume they work on commission and now I am worried what they will find under my hoodnnAfter minutes I talk to another representative He has more paperwork to input Did they not actually finish the paperwork minutes ago when they said You are all set Once again I am told minutes until it is donenn hour later I come back from my walk and ask if it is done Nope still parked where I left it I start talking to a lady in the waiting area who is complaining about how long she is been there They finally finish her car and she leavesnn minutes later its up on the lift tires offnn hour later I ask the representative if they are having a busy day He says no they have employees working the garage which is typical The lady I met in the waiting area walks back in Pep Boys She says You are still here I ask why she is back She says the warning light she came in to have them fix was still on by the time she got home nnAfter hours I ask them to put my tires back on so I can leave and make it to dinner brake inspection still incomplete The representative says he is informed the manager and he will be out shortly to speak with me Manager comes out walks past me straight to the shop busts out my brake inspection in about minutes and walks back into his office No apology no discount offered no thank younnTakes about minutes for them to put the tires back on and tell me I need about in repairs I would have happily paid to fix it They need to hire more people Too much business is a good thing