text: Literally the first time I have ever felt compelled to post a review on yelp After booking a reservation for six nights here we arrived to have our room not be available and dates of stay inaccurate This all lead to waiting in line and speaking to half a dozen individuals only to end up waiting hours in order to finally have our rooms available However now the system was down and so the room we had requested was not available and we could not get a set of keys for our room Upon receiving our said temporary key we finally arrived at our room only to have the key unusable Now hours after our checkin and speaking to several people with no compensation or real acknowledgement from staff we finally get to our room exhausted The only reason why they get two stars is because it is a beautiful hotel and everyone we have spoken to have said how great this place was an how great the staff is I have to believe that this was a fluke however it leaves a really bad impression and a massive inconvenience to a couple booking our a suite for nearly a week How can you be a five star hotel and treat people like this and have such poor customer service