text: I cannot rate any lower than this unfortunately I WILL NEVER rent from THRIFTY ever again My fiancue left his hat in our rental car Realizing this as soon as we got to the airport I rush back to the rent a center Only taking a half hour from when we dropped off the car to getting back there I talked to the biggest IDIOT JOSE who did not even bother to ask about the hats description only the carnnI waited minutes for him to go check the car only for him to come back and ask what color the hat was After yelling at him we spoke to a manager who did not have the key to the lost and found and the person in charge of it just so happened to be in a meeting What a coincidence nnI made a claim with the place and was told I would get a call the next day I never did I called twenty times and left voice messages Always went straight to voice mail Why hire people to do a job if they cannot even do the simple task of answering a phone It is obvious that a worker stole it because the cars go straight to cleaning before going out for rent again A worker even admitted that workers steal phones that customers leave behind If you do not claim your items after days they let the workers take what they want That is what I was told nnThis was a brand new San Francisco hat that is hard to find in the Bay Area where I am from DO NOT RENT FROM THEM Workers are rude and careless and get paid to stand around and pick their ass Pay the extra money for somewhere else