text: Went here for a birthday party Had the downstairs banquet room Atmosphere was decent Arrived around pmnnAfter being seated and other guests were arriving and the birthday guest of honour arrived and socialized we were served some calamari and fruitmeat We thought it was a great way to start a meal nnAbout an hour later we received a simple garden salad with vinaigrette nnAbout an hour after that the waiter came around to take our order We would yet to see a menu Seems they had limited menu understandable for the amount of people but only a couple of sheet printed out for a room of or so people We informed the waiter we had not seen the menu and he proceeded to inform us of the choices in a very low very bored voice He said there was rib steak or salmon for and porcetta or sausage pizza for Served with vegetables No specifics He left the table still not having shown us the menu and came back about minutes later to take our order Most of us at our section of the table ordered steak nnSometime later about minutes or so we received our meals sanssteakknives And let me say The steak was not nice enough to cut through with a butter knife At least not comfortably So we requested steak knives The steak was just ok A bit bland I had to put quite a bit of salt to have it taste like something nnSometime after the meal there was birthday cake Took some time to serve the cake nnTook some time after that to receive the bill When we got the bill it was about pm hours after we arrived nnOur tables had to request water constantly as the jugs were never refilled without the request nnThe biggest problem was that there were waiters for separate banquet rooms both nearly full So no one got good service and we were so confused by the waiters not really caring Not even enough to show us a menu nnAfter a quiet discussion we agreed that we would not be leaving a good tip I am of the mind that a tip is not automatic If the service is acceptable I will happily leave the standard and if it is exceptional I have left up to before This service was not acceptable But after reviewing the bill a gratuity was already calculated in the bill No wonder the waiters did not care They knew they would be getting they tip regardless nnI will also add that the guest of honours wife was a bit annoyed that they did not even serve us bread as they were supposed to nnThe last nail in the coffin for this place was when it took forever to be able to pay the bill because there was one machine for the entire lower level of the restaurant and two rooms to serve And would not you know it They did not get reception in our room so we had to line up in the other room to pay nnI will not be returning here I could have let a lot go had the waiters been pleasant and helpful and apologetic They did not care at all And with a bill of nearly without any drinks since it is BYOB and a meal that is not making me shout from the rooftops about this place is a nogo in my opinion