text: We have stayed here in the past and it was nice may have been newly renovated the last time We elected to stay here again with a large group btw we all have kids We will never stay here again nnWe go to our room which was ok We were on the th floor We get to the pool at pm and there was no chairs available nor much room on the ground and the pool was jammed packed So we left We went to Gillys with our group of and asked if we can get separate checks they refused We told them if it was a gratuity issue then to put the on all of our checks no big deal They still refused We asked for a manager and our waitress did not get her so someone else did The manager also refused our request Then we requested another waitress since the last one was rude and she refused that too and said they would have to re seat us and we would have to wait again After our kids made a mess of the table all of us got up and left We went to kahunaville The waiter was nice enough to separate our checks without us even asking So he got a big tip nnThe next day we call housekeeping to make sure they will clean our room We leave the room and I get back around noon to a messy room I found the maid and she told me she already cleaned our room I said said you sure did not and she said she did and showed me where she marked it off So I had her take a look at our room and she said I made it a mess and she was not going to clean it So we get the manager who saw it had not been cleaned and the room was cleaned nnThat day we also got to the pool early to get chairs We wanted drinks and getting the pool waitress to help us was like pulling teeth so we got up and got them ourselvesnnSince we were on the th floor and overlooking the treasure show it was loud We could hear it clearly at PM which is one of the show times But when you have kids it wakes everyone up nnMy one last complaint is the cigarette smoke in the casino A few of the newer casinos filter that out so you cannot smell it They need to do the same nnThe rate was very reasonable but we reserved a block of a dozen rooms but this takes you get what you pay for to a whole new level Will Not be staying here again