text: My plane was grounded due to mechanical issues and I had to spend hours in the airport Did I receive a food voucher No Even after requesting one the US airways help desk stated that although they used to offer this the policy has changed nnNevertheless I was given a voucher for a future flight due to the massive delays This was a good thing nnHowever when I called to make the reservation with the voucher it was hr beyond the year expiration date literally just one hour The reservation agent told me that she was locked out of the system due to the expired voucher and could not process it Who can help She advised that I contact customer service and does customer service have a phone number No they do not talk to people They can only be reached via the automated contact form on the site nnSo I contacted them via the form Three days later I received an email back stating that my voucher would not be honored even though I was only one hour away from it still being valid when I called to make my reservation nnI may still attempt to contact the US Airways corporate office as the above contact info is apparent for the corporate office department in Phoenix AZ but I am not expecting much I will change this review if I am treated like a human being rather than a number nnA company this large refuses to speak with its customers as a matter of policy Wow nnOnce a recurring customer now will never fly with them again