text: When I signed up for my apartment it included a Cox credit for signing up That credit never appeared When I called they told me to wait a couple months for it to be applied to my account A couple months later they claimed they would never offer that promotion despite me speaking to Cox about it several times It ceased to be worth my effort to pursue which was their plan all alongnnRecently my Cox internet service started going out several times a day so I called them and they sent a tech out to investigate I was informed there would be no charge for this servicennThey had to come twice but my service stopped disconnecting so I was happy That is until I received my billnnThey tried to charge me for fixing their internet service When I called they informed me that they had reviewed their records and that the charge was billable and thus was nonreversible I informed them that I had reviewed my records and unfortunately my bill was nonpayable and had a note on it saying good luck getting the money They relentednnI asked them what I had to do to make sure this did not happen again and how I would know I was not being lied to about a service call being free They told me I would have to ask the dispatcher to note in the service call that it was nonbillable I asked whether doing his job for him would make it so I did not have to call them anymore She seemed uncomfortable for some reasonnnIn the last years the price has increased dramatically It is gone from to to to to now to Too damn much for terrible service and incompetent supportnnPS If they are gouging you too call and ask to speak to retentions Tell them your friend Andy is paying month for months If you get a difficult one do not waste your breath hang up and hope for someone cool