text: This review is long overdue My fingers have been itching to write this review since so here goesnnFirst of all I am not from AZ I am actually from Washington DC and was working in Phoenix for a couple of weeks I had a major inflammationirritationacne flareup due to the many different states my job had taken me and none of the OTC productssystems worked My skin has NEVER been perfect all the contrary I have suffered from hormonal acne since I can remember and the many very expensive facials I have gotten in posh spas in Georgetown never really did much but empty my pockets facial gratuity pushy sale of products parking ticket If you have ever been to DC you know parking tickets are like souvenirs nnI found New Serenity Spa on Yelp and made my appointment online that same Sunday afternoon By far the best decision I made I scheduled a facial and massage for myself and a massage for my husband From the moment I made the appointments to the moment I left the spa the service was amazing Incomparable I was greeted by Stacy the receptionist I found out later Stacy is the owner She never boasted about their service or their products Her only interest was getting to know me my skin my needs my expectations That immediately put me at ease My facial was with Christine a beautiful young professional charismatic and very knowledgeable aesthetician She asked questions no one else had ever asked me about my skin She was not too concerned about the clock She helped me understand my skin and its needs as well as helping me understand the science behind skincare and tips for getting the most out of my facial She was never pushy about selling the products It was the first time I was the one asking for product Needless to say I bought a few Rhonda Allison skin care products that were customized for my skins needs Four days later I went back to the spa because the acne treatment was working too well Yes it had taken care of my flare up but it had over dried my skin Most likely because I did not believe Christine when she said a little goes a long way Nonetheless Stacy immediately apologized and personally gave me a mini facial on the spot and free of charge as well as gifting me over in Rhonda Allison product to return the much needed hydration to my skin It is evident this spa is in a league of its own A place where the owner and her staff have a passion for what they do an ambiance where peace is its foundation and high quality is the norm The only other place I had similar service was at Elizabeth Arden in DC But unlike posh spas that treat you differently when you walk in with a gift certificate or a Groupon New Serenity Spa made me feel like their VIP client even when they knew I would probably never be back because Arizona is not my home To top it off their recommendation of the Rhonda Allison skin care product has transformed my skin I will not use any other skincare line The only downsideI live in DC and going back to Phoenix for work is not in my plans anytime soon I am so jealous of those of you that live there So if you are looking for a place unlike the rest do not think twice make your appointment now You will not regret it Oh one last thing that shows how awesome they are Stacy offered to continue to share her knowledge and expertise via phoneemail Yes that is the kind of place they are