text: If I could give this place zero stars I would Horrendous and rude customer service Ordered a coffee and a wrap After about minutes had to remind server about the coffee Took almost another minutes to bring the coffee out Waited another few minutes by now it had been almost a half hour and the wrap was nowhere to be seen Heard many other customers complaining and the staff as well as management apparently did not give a st Was sitting near the cashier and when a hotel guest called for room service she had the audacity to ask how soon are you expecting your food because we are kind of backed up here I had heard enough Got up and asked her how much I owed for the coffee as it had been over half an hour and I was still waiting Without any apology and just a snotty attitude she handed me the check I paid and left This place should really learn from some other Vegas establishments that cater to their customers Employees do not care and seems neither does management But it is symptomatic of the Palms Hotel and how apparently they are going downhill in all aspects