text: I went to Starbucks today to work on my homework and grab a coffee However I told the lady what I wanted and she told me that it was over dollars I always get a ice coffee with soy milk and white mocha I let the lady know I would not pay that because its never over dollars for that drink especially a grande I have been buying this same drink for over a year now She was so RUDE and kept telling me that was the price She would not help me figure out what the problem was She just kept giving me a rude look and saying that was the price I ended up telling her I wanted a refund after I sat down she preceded to talk badly about me behind the counter I went back up to talk to another lady which I asked what the price was and she rang me up RIGHT Apparently the lady who rung me up the first time did not listen to what I wanted This could have been prevented if she helped me by figuring out what was wrong She was rude and unprofessional