text: Same issue as everyone else You budget a certain amount and that means crap They will constantly add additional charges At first it was a charge for modem rental which is only waived when you have a landline as well as internet Cancelled my land line over a year ago and suddenly it was something that was supposed to kick in but never did So I am stuck with a charge on my bill They downgraded my internet assuring me that it would not affect my services which it did not but a few months later they raise the price for their services A lot of good that did me Thanks asshatsnSo I call in and I am supposed to be transferred to customer loyalty First time the call is dropped call back in and have to give the whole story again Again they try to transfer me to customer loyalty After minutes of dead air I hang up and call back in This time I ask them to transfer me to a person not just transfer me to dead air again I finally get a hold of someone who can only offer me a discount on service for year My bill is still the prorated amount which means I am still paying the full bill this month but it will be going down starting next month read I am still paying more per month than I wasnRidiculous Apparently sticking with a company for years means nothing