text: Listen I am an INSANE twice weekly patron of the Ballantyne locationnnAfter my girl Olive left I stopped driving from Cotswold all the way out there for my waffle fix nnIve gone to the Piedmont location now at least times and once I stupidly brought seven friendsnnFor starters their staff is rude Unhelpful unfriendly and the one girl cannot make a mocha from toddy milk and chocolate to save her life This same girl served up burned waffles to my friends and I She said she had turned the waffle iron up too high and was scraping everything off Every single waffle had a layer of black on the bottom nnAnother visit my waffle was mushy and slightly gray inside I also do not believe they put the additional sugar on the waffles as these compared to Ballantyne are decidedly less sweet and crunchynnSecondly the atmosphere is totally different It is very cold feeling and the music is way too loud hard rock for am Ballantyne is warm great music and you could sit there for an hour relaxingnnThe last time we went we found out that the locations are not owned by the same owners as Ballantyne so we could not use our punch card there BAD BUSINESS So in addition to being the subpar location you also would not honor a frequent guest card I will give kudos to the chick with the bright red hair she is a major improvement from the idiot who worked there before hernnToday I cruised back up to Ballantyne to have my amazing waffle and iced mocha in bliss I was late for work and did not even give a damn