text: minute wait on the phone No straight answers No regards to customer service I actually cancelled and broke my rate guarantee with them and paid a early termination fee due to the customer service I received nnedit here is also something funny I asked where to return the HD receiver and she said I am sorry my Internet is down right now and I do not know where the closest store is to you An Internet company cannot even keep their employees Internet on IronynnnnPro tipnChoose any other service