text: I had a hankerin for a bagel and this location is on my way home from my early morning drive to mesa and back so I stopped one morning and kept returning After an unfortunate incident last month though I will not be coming back to this locationnnMy first couple experiences were fine Not amazing but I got my order quick enough sometimes correct sometimes not and the location was easy to get in and out My last visit was just bizarrennI placed my order with the cashier since there were only a couple customers in line and no one was working the order station on the opposite end One of the employees was fiddling with the screen that shows the orders because it was not working correctly I paid for my sandwich and waitedand waitedand waitedAnother patron and I made small talk while watching the one sandwich maker fiddle with the screen some more The assistant manager was cleaning the coffee equipment Another employee came out to work the order station and gather bagels for customers who ordered boxes One guy came from the back to fill the ice machine Another employee proceeded to eat his food while clocking out for break The cashier continued to stand around The other patron and I continued to make small talknnSilly me to think that the girl messing with the equipment will realize that people are waiting for foodI should have spoke up sooner minutes go by until I say something Sorry we are having issues with the order screen No shit how about you start hand writing orders or communicating with the person taking them Thank you for exhibiting zero problem solving skillsnnOh and the assistant manager Still cleaning the coffee equipment No leadership whatsoevernnI can put up with incorrect orders or waiting when it is busy but I cannot put up with lackluster customer service I will go out of my way to the th st and Camelback location when I have another bagel craving