text: The finance guy Jason at Mini calls me this morning and tells me BMW needs me to put another down for the Cooper S that I purchased last week I tell him absolutely not he then asks me to come to the dealership We go in and from the time I get there he is still asking me how I would like to pay for the more that they want I tell him once again I am not paying anymore money and if they cannot work with what I signed for and we agreed for that I would just take my and my Passat back He then sends over the Finance Manager and he tries to talk me into keeping the Mini I told him the same thing I told the last guy just give me my money and my car back and I will leave We go back and forth some more and he finally says okay They go get my car and then tell me I have to wait days to get my down payment So I said okay when I get my money you will get the second key to the Mini Jason then refuses to give me my second set of keys to my Passat I tell him that is not how it works He says yes it is and walks away Horrible Customer Service from someone who spent the last years working as a Salesman and then recently got promoted into Finance I did not even bother chasing after him to tell him what I thought of his rude behavior I get in my car and drive home I get a call from our original sales guy Mick who had no idea what was going on until after I had left He was upset that he was blindsided by Jason and was not aware of any additional money that needed to be put down He stated that had he known he would have called BMW himself and got this taken care of I allowed Mick to go ahead and call BMW to get this taken care of and if the numbers worked without me needing to put down any additional money that we would be able to work a deal Mick and Scott both went out of their way to take care of this situation and get it resolved and made it to where I was able to get my payments lowered by a month and no more money needed down I however did have to leave work to go and resign the paperwork and get the Mini back If I could give separate ratings for each department Mick and Scott would get stars however that is not possible and since I had such a horrible experience with Jason I am forced to give this rating star Be warned if you finance a vehicle with Mini you will most likely have to deal with this clown who obviously belongs no where near a Finance Department much less work in vehicle Sales So funny how two faced people can be he was nice when we first came in last week to purchase the Mini and today once I told him there would be no more money coming from me he showed his true colors I felt completely disrespected by Jason and will never ever work with him again Nor will I recommend anyone to finance a vehicle with him If I have friends looking to purchase a Mini I will advise them to get their own financing through their own bank to avoid having to deal with him and his bait and switch tactics Completely and utterly unprofessional Please do not tell me to contact your GM either He is fully aware of this situation and the lies that Jason told him about why the deal went south I will be contacting MiniUSA about my experience as well I am sure that they would love to hear about what transpired today