text: Well I hate to do this but feel I must I have lived in Scottsdale years now and have been to the Sugar Bowl many times I love the nostalgia of an old fashioned ice cream parlor it reminds me of my childhood and eating hot fudge sundaes at the dairy parlor in Wisconsin I love the Bil Keane Family Circus caricatures hanging on the walls BUT my visit to the Sugar Bowl on Tuesday May th with WI relatives may be my lastnnFirst of all the prices on just about every food item are outrageous considering this is not a fancy place by any means for a lunch size chef salad for a small egg salad sandwich on wonderbread Oh the sandwich does come with stale potato chips too nnSecond of all the service was lousy Our waitress who had displayed under her name on her name tag certainly did not display the wealth of superior customer service one would expect from someone with years of waitressing experience just the contrary No warm welcome to the Sugar Bowl no friendly smile just a stern what do you want to take our orders After waiting minutes for our food she came back to our table and announced Sorry but the printer in the kitchen ran out of paper so I need to retake your order Okay after repeating our orders thinking that maybe our lunch would be on the house or at least getting some sort of compensation she just walked away without a word My lunch companions thought this was so odd again where is the awesome customer service one would expect from an establishment that should pride itself as being the highlight of the Wests most western town So when she came back to our table to deliver a shake that my niece ordered I piped up and asked So do we get free ice cream sundaes for having to wait so long To our surprise she said No After seeing our surprised looks she suddenly changed her mind and said Well you can get that shake freennOkay so we got something free out of the deal but we all were extremely disappointed and bewildered Why Because we had to ask Does not a waitress with years experience have any clout with the management to be empowered to offer compensation to a customer in order to promote great customer service and ensure that the customer comes back as a repeat customernnThe Sugar Bowl used to be a fun inviting place to have an inexpensive lunch and enjoy a sweet dessert Now it seems to be going downhill fast I noticed that other recent reviews have noted the same thing and not many stars