text: Wowthis was absolutely the worst dinning experience of our lives This was not our first Brazilian SteakhousennWe called before to see if they took reservations The girl who answered the phone was clueless She did not know the answer so we just asked how long the wait was since we were only about minutes away She started rambling about seating us maybe at table or table and then just paused for about seconds She finally said there would be no waitnnWhen we got there after a few minutes we were seated We waited about minutes and then our waiter came by and said Hi how are you doing Have you beenOh hold on this table was here first And then he turned around and started helping a table across from us that actually just sat down They had people so he probably expected a larger bill After another minutes with them he came back to us and we ordered water and he explained that we turn the block to red when we are eating salad bar and to green when we want meat nnWe got our salad from the salad bar Best part of the meal but it was still very average in our opinion After another minutes we asked one of the server assistants for our water and for some bread that comes with all the meals It took another minutes after that before they brought our water No bread We got seconds on our salad bar and came back to the table At that time we decided we wanted to start trying some meat with our salad bar items I flipped over the block to green The waiter came by and flipped BACK over the block and said NO you are not ready and kept on walking by We we are floored by his response if they wanted us to wait until the sides came they could have said it more tactfully nnA few minutes later we pushed our salads to the side and flipped over our block again to show we wanted our sides and meat They brought over our sides rice beans fried bananas and a few other things Still no bread we asked again They brought it a few minutes later So I put some rice and beans on my plate and waited for meat They brought by our option of meat and put it on our plates we accepted every meat they brought by I started eating and took a bite of my rice I felt something stringy in my mouth and proceeded to pull out a long blond hair We were disgusted I waited for our waiter to come by but after minutes he did not show up Finally a meat server came by and we asked him to get our waiter He came by and I showed him the hair he asked for it and examined it He then looked at us and said that no one in the kitchen has blonde hairinferring it was not from them My wife and I both have brunette hair so we knew it was not ours He took away the rice and my plate and they brought by new rice and plates a few minutes later No apologies at this time I did not care for rice now and really wanted to try some more meat I waited for about minutes until the next person came by with meat They put a small portion on our plates and walked away never asked if we wanted more or a larger piece none of the meat servers do this and they all give tiny pieces I ate that piece in bites and waited again This became a pattern It was usually about minutes between meats Should not be this way We mentioned this to our server and he said okay and walked away After another minutes and only more pieces of meat one was pineapple we said we had enough It was extremely frustrating looking around for someone to bring you meat and having to wait minutes between bites nnWe told the waiter we were finished They brought by dessert but after our experience we passed A few minutes passed and he dropped the check on our table and said sorry bout the hair and walked away We expected to see a discounted tab however it was for the full amount of He came back by and we asked to speak to a manager He walked over to one talked for a bit and then came back and said no manager was available but I am available We told him how unhappy we were with the experience and that we did not believe we should have to pay this enter amount He then asked Did you both eat You both ate food so you have to pay We again explained how unhappy we were and brought up everything that happend He said there was nothing he could do We asked to speak to a manager He said no there was nothing they could do We asked again and he got one The manager walks over and guess what she had long blond hair after we explained the evening she rudely asked if the waiter saw the hair then she said that they had people out and it was too busy and then said they could not do anything about our tab We argued and they finally took half offnnThe reason why we are so upset was the customer service Places can have off nights hair falls in food but the way they handled it was absolutely pathetic SAVE YOUR DO NOT GO HERE