text: Very professional polite sincere and informative staff Will take the time to answer ALL your questions regardless of how many there are or what time of daynight you ask them After the surgery you are given a packet with a care instruction sheet and an email address Dr Welch returned my latenight emails in less than minutes every time because for some reason all of my urgent questions come up after pm I figured the emails may be some generic copypaste statement but each one was genuine and tailored to exactly what the situation was Then the next morning as soon as the office opened the staff gave me a courtesy phone call to talk through what was going on with my dog nnThe day of surgery was easy and calm I took my dog Zoey in at and I filled out some paperwork while Zoey waited in the car Everyone brings their animal in at so be prepared for a room full of people but the line moves fast so do not worry After turning in my paperwork I brought Zoey in The Dr did a quick exam and cleared her for the spay surgery nnAt I returned to the clinic sat and listened to a brief minute lesson on how to care for my animal postop They were informative and pointed out specific examples of what to do and what to not do Then I paid they brought out Zoey and we headed home nnThe cost at this clinic was ultracompetitive They knocked the competition out of the water with their prices The price was not the only great thing usually people say you get what you pay for at Spay Neuter Charlotte you get a lot more than you pay for their great customer service is priceless nnI recommend this clinic to anyone and everyone having their animal spayed or neutered Absolutely a Star experience