text: Out of fairness I want to say that Rosatis Pizza has delicious foodif you are still hungry by the time it is delivered nnThis particular location is plagued by slowness and poor customer service Let me quickly outline my latest experiencennSun pm Ordered Salads and a large thin crust pepperoni pizza The call taker had to be told multiple times what I wanted acted like he did not even know the menunnpm Food arrives delivery person is cordialnn I open the pizza box to find that the pizza is sitting in a greasy lump in the left corner of the box mostly stuck to the top nn I call the th Ave Rosatis to tell them what happened Get the same dim bulb I had earlier He runs off to get the manager A few moments later someone picks up the phone and says hello I ask Is this the manager They reply yeah how can I help you I now have to reexplain everything The manager starts telling me that the pizza was fresh out of the oven and that is why it slid or maybe the driver took off too fast to try and get it to me quicklyan hour is quickly He then says we will send out another one to youlike he is doing ME a favor nnpm Second pizza arrives We tell the driver how dissatisfied we are that the first pizza was all smashed she tells us she needs it to take back with her to prove we were not lying She also declares well we did bring you a new one what more do you want My wife tells her how about an apology or a thank you for your buisiness The driver was clueless and obviously just wanted to go we let her leave without further discussion nnThis is not the first time I have had problems with this Rosatis customer service Other times it is been surrounding the use of thier coupons both online and print nnSince they give coupons with every pizza send them out in mailers and are online I have on occasion just assumed I had one lying around So over the last couple years have not had the coupon ready for the driver when they get to the door nnCome to find out Rosatis has a database on every customer with notes apparently mine notes that I have been delinquent with my coupons twice What else do they have in therennNo matter how good the pizza is we are done with this Rosatis forever I would rather eat Dominos than have to put up with this nnIn a nutshellnn The pizza is really expensive for a cheesen They typically deliver in min to an hour on or off peak timesn They have no idea how to treat a return customern Apparently they have no quality control rush around damage the food then blame it on the drivers