text: Last December I stayed at the Wynn Encore This December the family I stayed at the Cosmo for days nights I definitely will be going back to the Encore next year Why you may ask The Cosmo is way more conveniently located right in the middle of the Strip The Cosmo is hipper with a younger vibe The hotel rooms here are beautifully appointed and they have some AMAZING restaurants we ate nearly every meal here I will be writing reviews shortly for Comme Ca Holsteins Jaleo China Poblano and the noname pizza joint down the noname hallway from Jaleo One word explains why we will not stay at the Cosmo again and why we will not recommend it to anyone service Or lack thereof Here are our examples from most to least egregiousnn On day of our trip we left our room at am and took the Do Not Disturb sign off our door We had a full morning and afternoon out walking and sightseeing returning to our room by pm to rest up for our dinner later When we entered our room we were shocked to see that housekeeping had not been there We were gone for over hours our beds were not made towels were still strewn on the bathroom floor no fresh towels with which to take a shower Messy You do not expect that from a classy hotel I called the front desk having to wait on hold for minutes until a live person answered I told the guy who was pleasant enough that housekeeping had not made up our room and this was not cool He said he would send someone right up but I said no we are all resting and I am about to take a nap and we had dinner reservations at pm and could the housekeeper come then when we are out He said sure The kids are sleeping I undress to sleep we are exhausted from all the walking we have been doing and hubby watches the Sunday football game on tv In my reverie in a deep sleep I hear a faint knocking on a door nearby Cannot be our door right Then the housekeeper uses her key and WALKS IN OUR ROOM I bolt upright from my nap the kids awake and hubby rushes to the door to cut her off at the pass Talk about an invasion of privacy That will teach us to always put the security bolt on the door She tells hubby she was told to come to our room AS SOON AS POSSIBLE What Hubby says no we need someone here at pm while we go to dinner Anyhow I go back to sleep and minutes later our phone shrilly rings by my bed It is the front desk asking why we sent the housekeeper away WHAT We go for dinner at pm then walk outside some more see the Bellaggio fountains and other stuff return to our room at pm The housekeeper is still there working our room WHAT OMG this was a comedy of errors all around by management except we sure were not laughingnn On this day day of our trip there was a room service tray on a rolling stand outside a room across the hall from our room It was piled high with dirty plates and glasses It was there at am when we left our room there when we returned at pm there when we left for dinner at pm and there when we returned to our room for the night at pm CapitalGGROSS There all day dirty Does not that attract bugs This is the kind of attention to detail or lack thereof that the Cosmo epitomizes in our mindsnn On day of our trip our flight arrived in LV early We knew checkin at the hotel was at pm but we thought we would try to see if a room was available At the front desk at am the guy said no no room was ready but he can text me if one become available early and he said he would expedite the process So nice right We walk outside for hours and hours go for lunch the lunch restaurant texted me when a table was available so I know my phone was working fine No texts from the Cosmo We straggle back to the hotel at pm and were told at the front desk oh your room was ready a few hours ago did not you get the text No no text She said there must be a glitch in the system nnYes there is a glitch all right The glitch is in this hotels attention to detail and care of its guests