text: READ THIS BEFORE EVER GOING TO THIS SALONnnI am a business owner in the beauty industry so when I decided to try out this nail salon near my new home I have certain expectations In the service industry it is all about customer service Also Especially after reading their great reviews When I arrived At Luster nail salon on at pm for a gel manicure and regular pedicure the ownerfront desk woman was cold short and uninviting She was not veery directive and I could tell not attentive at all The salon did not close until pm so there was no reason for her to have a checked out attitude nnThe man who started my gel manicure was very nice Savign I believe was his name he had confidence so I believed he would do a good job After finishing my gel manicure it was so sloppy my cuticles had uneven gel polish it looked like i already needed them done again when he applied the polish it was to thick and uneven my nails were not shiny and the sides looked like my child tried to paint them The tip on some of my nails was not painted so it looked like it was chipped I mentioned the tips to him once he finished and instead of fixing it he tried to file my nails to blend it nnThe lady Tara who started my toes gave me dirty looks did not listen to my requests and extremely rough She cut filed down my toe nails so far you can see the skin that attaches to your toe nails I told her it was hurting and she just looked at me and kept going Extremely frustrating Once she finished my toes I had polishthat i brought myself all over my cuticles on the sides bottom JUST EVERYWHERE She rushed through everything and I could tell she just wanted to go home bc my nails were not even finished drying before she packed her bags and let the salon Very unprofessional I never saw her pull a pool from a sanitized bag Gross nnOnce I got home i showed my husband my nails and he was appalled and told me I need to go back and have them redone SO i did just that on at pm I called the salon when the owner answered I told her my situation I was in the night before and I would like a redo because my nails were sloppy I would like someone good to redo them so it does not happen again Her response was I do not know if we can do that I need to see them first everyone here is good In my mind I am thinking no sorry if everyone was good i would not have to come in to get them redo Once i came into the salon I waled up to the ownerfront desk and told her I was here for the redo She was so rude and argued with me for minutes telling me there was nothing wrong with my nails and she would not redo them What type of owner argues with a client when I paid over for my service UNPROFESSIONAL TO SAY THE LEAST She then brought over a nail tech to look at my nails and she began to tell me that she would only clean up the cuticle and add another layer of polish Anybody who gets gel knows that if you put to many layers of gel on it looks terrible thick bulky and peels off within week I told the nail tech that it was unacceptable and I was them taken off to redo them They both refused and said fine it for product Look is nothing but its the principle I already paid you to fuck up my nails and now you want to charge me again In that case I should of received a discount for the night before for bringing in my own polish RIGHT nANYWAY i paid the and while she was redoing my nails you could tell all the vietnamese people were talking shit nI WILL NEVER STEP FOOT IN THIS PLACE AGAIN I WILL BE CALLING STATE BOARD ON THEM AS WELL AS TELL EVERYONE HOW AEFUL MY EXPERIENCE WAS OVERALL TERRIBLE PLACE DO NOT EVER GO THERE