text: ABSOLUTELY DO NOT PATRONAGE THIS BUSINESS nnIve taken three handbags to Colonnade Shoe Repair I have given them ample chances to prove that their business was consistent or stable but it is not and I have paid dearly for their services nThe staff is rude disorganized and totally unfamiliar with the concept of providing fair fast or even adequate customer service nThe first time I went to Colonnade Shoe Repair I brought in a Celine bag and a Miu Miu bag that needed to have some minor stitching repaired the OWNER argued with me about every single detail of the bags repair when I simply asked him to be sure to use a particular stitch and color of thread it really should not have been a big deal He told me that if I did not trust him I should have taken my bag elsewhere I allowed him to repair the Miu Miu bag but I took the Celine bag home with me and had it sent elsewhere He was right I should have taken my bag elsewhere He told me it would be done in two days it took TWO WEEKS nnWhen I went to go pick the repaired bag up two weeks later after having to hound them about when the bag would be ready a staff member apologized for the owner His apology restored my faith in them and I dropped off a vintage LV Speedy to be repaired The handles needed to be replaced and the stitching on the zipper needed to be repaired He told me to come back in a week I had to call this shop every week for THREE MONTHS to check on the progress of this repair I went in on Monday to check on the bag the owner blamed other staff members on the delay and took me in the back room and showed me my dismembered bag This raised NUMEROUS red flags for me my original zipper pull was missing and when I inquired where it was he started speaking to an employee repairing another vintage LV bag in another language that I could not understand and I assume that he used the pull on that bag after throwing my original part in the trash They did a pisspoor job on the handles they replaced the zipper and put a junk attachment on the pull I have no idea where my original zipper pull is although I suspect that these people just run a spare parts operation out of the bag It is like a handbag parts graveyard They replaced the original zipper of the bag with some shiny brass piece of crap that is totally unlike the original zipper These people have NO respect for personal property style and they totally lack integrity I paid them to ravage what was once a great bag in need of minor to moderate repair nnIf you have invested in high end items protect your investment by taking them elsewhere I would suggest RAVE in Scottsdale they are much pricier but at least they know what they are doing and they will make the repairs to your specifics in a timely and professional manor nnColonnade Shoe Repair also sells counterfeit bags out of the front of their shop which is ILLEGAL in ArizonannI will be filing a report with the police and the better business bureau I should have learned my lesson after the owner argued with me but I gave them a chance anyway Please learn from my mistake DO NOT GO TO THIS SHOP FOR ANY REASON It is not worth it Period