text: This is strictly for how they operate their Call Ahead seating Their food is usually impeccable I will never understand their stupid call ahead maintain two list absurd process I called ahead at pm Was told the wait was min Great as I would be there in min so I had my name placed on the list Got there at and they could not find my name So they put my name on the call ahead list and told about min wait while they were on a hour wait at this point exactly why I called aheadnnTalked to the manager really just the key server and she said they did have my name on the call ahead list and my wait would be about min That the call ahead list just shortens your wait to about half the current wait Really And just how do they go about calculating this My wife has worked for Outback for over years and says that system is still as screwed up as when they first introduced itnnHeres a novel idea when someone calls just put their name on the list If they are not there when called skip them just as if they showed up in person Really not that hard and you do not have to maintain two separate lists forever trying to explain your logic in doing so to customersnnThe truth is Outback really does not care about this system They are always on a wait so no big deal if customers do not like it and go home It just reduces the wait time So we left and went across the street to Gordon Biersch That is another review