text: I would give it zero stars if I couldnnSighnnMy old friend was in town and we had not seen each other in years We planned on getting together having facials and massages then laying around the pool all afternoon before a fancy dinnernnI had a gift certificate from spafinder and thought that the spa at the Valley Ho seemed like a great choicennWe arrived minutes early were checked in showed our robes given lockers and told to wait in the waiting room for our technicians to fetch usnnWe waitednAnd waitednAnd waitednnAfter approx minutes which went by fast as we are old friends and had a lot of catching up to do I poked my head towards reception and was told We forgot you were here we are sorting it outnnAnother minutes pass and employees start trying to devise plans to accomodate both of us and both of our appointments nnThe hour long wait cost us our much anticipated pool time they put my friend in a hotel room with a mobile table for her massage and my afternoon of relaxation turned to extreme anxiety and disappointmentnnThey did not apologize simply took our money and turned their noses up at us nnThe worst of it is I used my birthday GC on this piece of crap spa nSuch a waste