text: So I went on Priceline which btw is another serious issue because when you buy package deals from them they do not let you pick the time or day you want to come in Anyways back to the crappy hotel that is the Excalibur It was not just the fact it was cheap looking and smelled like your Grandmas house that has cats and smoke a pack a day it was the customer service the lack of housekeeping and the overly priced rooms that are not worth your money My sister and I stayed for four days and not once did our room get cleaned My sister left a mark on the sheets to see if they would be switched the next day and sure enough they were never switched On top of that the lights went out and they wanted to charge me to extend my check out for hours The customer service is horrific especially for a Vegas hotel I get the hotel is old and everything but come on people have some pride My sister lost her phone and asked customer service and the lady was SO RUDE to her and just said i am sorry but I did not see a phone without even looking So my sister goes to the manager and complains about the rudeness and also about her phone Sure enough the phone was in lost and foundnnPeople even if your looking for a cheap reasonable hoteldo not even waste your money Stay at the Luxor which is nicer and reasonable and actually give a shit about their guests