text: Jet Luxury SucksnnThis could be the most poorly unethically run hospitality company in the United States We booked the Mondrian in SoBe and after the front desk taking forever to find our room solely due to Jets mistakes not the Mondrains we got our room I have stayed in the Mondrian several times and LOVED IT and while it would be hard to screw up such a cool room Jet didnnThe bathroom door was covered in orange blotches blood pasta sauce It was so gross that I put my bags down and immediately got a rag and soap to start cleaning The signature Mondrain sink oh so cool was replaced by a basic Home Depot looking version There was no where to place toiletries so we had to use the table outside the bathroom what a pain The bathroom mirror had the light bulbs in it at eye level but several of the glass shades that should have covered them were missing blinding me The toweldryer stand looked like it was from Target or maybe the Salvation Army thrift store cheap chipped nastynnI read that the carpets in Jets rooms were filthy and after counting over different hairs I agree Gross I called Jet only to be put in a telephone prompting game where they never answer but let me go in circles back to the same messages When I called reservations I got someone who said he would take care of it Later that night I got a nasty message saying that because I went out that night like who would not in SoBo housekeeping could not enter my room So how do they do it for ALL their rooms in the morning Of course they have a keynnSo after being greeted by a filthy door cheap bathroom gross carpet and shitty customer service I find out that the resort fee does not cover complimentary internet that is a first and The Mondrian explained that because they are fighting with Jet I cannot even pay for itnnI complained to Jet again and was told a manager would call me right back never happened Instead they dinged my credit card for bogus charges which were treated as fraud committed by Jet and all removed by American Express nnThis review is simple JET SUCKS