text: Customer service was deplorable My reservations were made several weeks in advance and they knew exactly what time I would be arriving Upon arriving I was told my booking had been oversold and they needed to find another type of room Room went up to the th floor only to find our keys did not work Called front desk waited for security He was finally able to access the room only to find it had not been cleaned at all Back to the front desk Room back up to the th floor Again cards did not work Security opened the door but thankfully the guests had the deadbolt on or we would have walked in on them Back to the front desk Room Back up to the th floor Keys worked Room was NOT nice and the keys continued to not work several times over the next two days The front desk staff did NOT ONCE even offer an apology nnThere are too many choices in Las Vegas to have this be one of them