text: If I could give negative stars I would I live in a rental property and the property management company has contracted this company to the repairs on appliances in my home The first time the gentleman came out he chose not to fix the main problem with one of my appliances Now they want me to take a second day off of work so that they can come back and fix it I do not want to waste my vacation on a company that cannot fix something the first time I already used one day why do you get two I feel is though BB thinks that since they can get double the service fee for making two visits that is wonderful for their business What about the consumer I am going to try telling my boss tomorrow that I am going to show up to work within a hour window I wonder how long he will let me keep my job The customer service was horrible The initial service that they provided when they were in my home the first time was horrible Hence the reason for the need for a second visit The lack of flexibility and understanding in regards to peoples lives was absolutely horrible I will never use this company and will do my best to ensure that absolutely everywhere I go everyone knows not to use them as well