text: First of all my wife and I live in Vegas I work for Clark County I made a reasonable request I wanted a nonsmoking room The first reserevationis taccepted my request without question accept they kept on dropping my calls during the reservation The third time a narcisistic reservation agent She seemed to apologize but turned around and said they never drop calls quoted policy and procedure and said that she could not guarantee the other request She gleefully handed me over to her supervisor He backed her up and offered a refund I have been going to the Stratosphere with my wife for seven years This was to be our seventh wedding anniversary there We were not asking for a bottle of champagne or any special favors Everyttime we have been there they had to move us to another room because something was always wrong smoke filled rooms toilets broken broken ac Thanks Francisco You admitted your company does not give a crap about it is customers