text: I have been a Panera customer for years now I love their food because it is clean simple and pretty healthy compared to fast food I love their coffee and that you can sit there for a while and work And I love that their prices are not too expensive and you do not even have to pay tip So when it comes to Panera I usually have nothing bad to say nnHOWEVER this Panera was a pretty big disappointment NEVER in my life have I experienced worse customer service Although some employees are okay overall the staff is just TERRIBLE I have been there several times and it is just ridiculous Some of the previous reviews say that they are understaffed but I do not always think that is the case Once when there were hardly any customers it took almost minutes before someone even took my order because they were all in the back and did not see me at the register waiting And they do not always refill the coffee pots even when there are not that many customers Once it took them almost half an hour before they realized the pots were empty but they had in been the back and did not notice They are almost always in the back or even just sitting in some of the boothsnnMy worst experience was with this girl at the register who was taking my order and she had the worst attitude ever She was just plain miserable and did not want to be there She was leaning on the counter and resting her head Not ONCE did she even look up at me Her voice was completely monotone and she was sighing every other sentence I did not want to even hand her my money because she was so rude nnBut it is not ALWAYS this bad There are some employees that are friendly and smiling but the bad seeds are just making everyone look bad This Panera REALLY needs to go over customer service with their staff and pick out the bad apples because as you can tell from their ratings they keep falling nnTo end on a good note the food there is pretty good They do not skimp out on anything Even when I order a salad it is a pretty good amount because they give everything in good portions including salad dressing sometimes which is not always good Some of the reviews say that they take a really long time to make the food but I have never experienced that yet nnFood stars you really get your bang for your buck but it is just the salad dressing that kills menBad seeds stars they are PRETTY badnGood seeds stars they are pretty nice and I have never had a problem with themnLocation stars I like Bakery Square although I mostly only go to the LA Fitness and Panera therenParking stars Bakery Square has hour parking in front and a garage that has hours of free parkingnOverall stars