text: In Oct we shipped a package double boxed and packed with air pillows from The UPS Store on Val Vista in Gilbert AZ We even have pictures from the company we shipped the headlights to that prove our packaging The box was damaged when it arrived at its destination We bought and paid for insurance One headlight was broke during shipping and UPS is refusing to pay for the product saying that they did not break it during shipping We have tried repeatedly to speak with the manager of The UPS Store but he is never there He never returns our calls even though we have left the number numerous times We have also emailed the store and UPS claims department with no success The claims department says that we have to reopen the claim with the store that we shipped from We have physically stopped at The UPS Store on different days and times and are told the manager is not there but try this daytime Again when we arrive he is not there We insured the package for and only asked for to cover one headlight and shipping We are so upset that the manager will not help us or return calls If you use this store to ship be aware that they do not stand behind their insurance policy so it is a total waste of your money We will not use this UPS store again or recommend them to anyone needing to ship items