text: I went to this Best Buy hoping to return a router I recently had replaced with a cox ISP router I showed up with the receipt all items within the package had barely used the product for a week and was given the complete runaround that the product would be unable to sell due to it being off the shelf for more than months nnWhat a load of crap the customer service at this particular Best Buy is completely unreasonable and unacceptable Common sense say you give the customer at minimum a gift card to use resell the product at a lower value refurbished and at the end of it all Best Buy retains both my money service Instead they have lost bothnnI would strongly recommend you reconsider purchasing from this CTD franchise