text: Terrible customer service Do not deal with them unless you have no alternativennLike many Pittsburghers I am stuck with Comcast because they have a contract on my apt building This is called a monopoly by the way Otherwise I would probably deal with Verizon While I have heard their customer service can also be dicey at times I do not think it is as consistently horrible as ComcastsnnLast week I had a billing issue that needed to be resolved over the phone If you think they are swifter in the billing dept think again I sat on hold for min before talking to a live operator and then I was transferred after which I sat on the phone another min When I finally talked to someone in billing they were helpful and resolved the problem within min This begs the question why in tarnation did I just sit on the phone waiting for min Based on my other experiences this is par for the course to the point that I refuse to call them unless absolutely necessary They do have an online chat service which I recommend over their customer service linennIn the past I had an issue with one of their techs who showed up earlier than the beginning of the time window stated despite that I chose that time window to coincide with when I left work Note this was one of Comcasts own techs I had to rush home from work to let the tech in and avoid being charged for a noshow This tech who installed my service was totally incompetent and could not get my router to work with the modem he provided even after min of trying My friend a computer scientist was able to get them to work together in about min When I moved apartments and had to get the service reinstalled the tech who came that time who was with a subcontractor ACI was greathe showed up on time and got the modem and router to work together within about minnnIf you have to sign up for a plan with them be sure to read the fine print Like anther reviewer I signed up for a plan that started at month and then increased after mos and again after yr I knew this when I signed up so I asked the representative who I dealt with if there was any penalty for downgrading to a less expensive plan with lower bandwidth and she said there was not As the end of my first year of service approached I asked to be downgraded so that I would not have to pay more than double the starting rate and this was done without a problem Now I pay only month for about half as much bandwidth as I had to begin with Fortunately I am not a Netflix consumerotherwise I would probably be frustrated to no endnnI do not have cable so I cannot personally speak to picture quality etc However my parents who used to have Comcast switched to FIOS about years ago and have been pretty happy with the service and have not looked back I am sure I would have done so by now too if I had any choice in the matter