text: Went to this outlet with nothing but respect for DY left with nothing but disappointment Let me start off with I am a young urban influenced tattooed from neck to feet male so like other higher class stores they did not take a second look at me finally the store manager asked me can I help you after min of staring at me like I do not belong there Yes I would like to look at the skull wave ring she says we have never gotten in b I am thrilled only to find out it does not fit darn She informs me it can be resized sweet I will take it resize fee Go back a week later to pick up she pulls out from back ring fits to a t but what was once black looked more gray and blk in certain spots informed her of discoloration wich was clearly visible and she says that is how it looked when it was sent out I said no it is clearly a diffrent color so she pulls up DY website and tries to not show me picture because she could clearly see color difference so i pulled up on my phone and say see she says yes it is the same while her face twitches with guilt I say this is not the craftsmanship I paid for she did not offer a refund till I said so I am stuck with a ugly discolored ring She hesitated and says well we can refund after denying for min I said refund then she hesitated again and tried to bring up she does not see discoloration then I say I want my refund she did not look happy but guess what neither am I i left with a overall bad taste I my mouth for DY but just to prove my point I went to Cesars palace forum shops and found ring all solid blk wow The guy there appoligized after telling him what happened also informed me the outlets use a different person to resize I asked to see one in display size was right so I purchased full price almost went back to show lady the difference in color but knew she could already tell I will never do business there again I used to go to the outlet outside of Houston and never had an experience like this Management is clearly to blame in this store I suggest if you do go here to look your jewelry over very close because manager is a shyster