text: At first glance this appears to be among one of the more impressive hotels around The lobby and public areas are beautiful and the rooms are large and grand From that aspect it is five star all the waynnThere are many irritating things like you cannot get from the pool area directly into the building and back to your room You HAVE to go the long way through the shopping area This gets old pretty quick and we agreed to not even look in any of the expensive shops nnAll the public areas surround the casino and the registration desk is always a mob scene Nothing is designed for customer convenience everything is done to make the hotel money There is no way that this is a five star hotel if only for the fact that the service is quite poor This is a five star facility with two star service nnI will say that the ice cream shop food was excellent and reasonably priced The coffee shop by the casino was very good as well but was always mobbed They want you to go to the sit down restaurant but who has time for that most daysnnWe looked around a lot while we were there for the builders show and agreed that next time we will stay at the Venetian The shopping area is magnificent and has a lot of moderate food options