text: I am a frequent Costco shopper and the Hayden North Scottsdale is my store of choice since it is closest to my home I have always been impressed with the employees that work at this and other Costcos My experience has been that they are friendly and always willing to help Unfortunately this was not the case yesterday when I had business at the photo department The worker who assisted me Robert was either having a really bad day or missed many customer service training sessions He came across as rude and impatient as I inquired about a nVHS to DVD tape transfer question I am not easily offended by people so his rude behavior can roll off my back but to see him deal with numerous elderly customers in the same fashion broke my heart Perhaps Costco store management will consider sending him for some additional training One can only hope