text: Much different experience the second time around The second time reveals a disturbing issue nnWell this is absolutely disappointing to write Especially after writing a favorable review of Great Wall the first time around But our experience here was not good during our last visitnnFirst we were not acknowledged when we came in the door We had to pardon an employee who appeared to be doing nothing to take us in He then proceeded to take us to a booth after we requested a table and chairs We asked again to be seated at a table and chairs and he finally obliged We were given menus and that is when the real trouble began in terms of service nnFirst we ordered a lot of food main dishes appetizers drinks and an extra side dish to split It was my last night in Phoenix so I wanted to go all out and sample some different things Besides we have the money so who cares right Well the drinks came and when we ordered the server let us know there were no BBQ pork ribs but did not offer an alternative When I picked something else he rolled his eyes and said So you really want pork Yes I do nnSo we waited for our appetizers only one of which came out before the main dishes The others came out with the dinners Now the food was good I have no complaints there But when the person bringing us the food came out she wouldt even look at us The feeling I was getting was that they were either disgusted with our presence or just did not care to talk to their nonAsian customers nnI say that because the servers were chatting up the Chinese folks at their tables it was not a busy night only a few small families but they were literally ignoring us and a hispanic family sitting adjacent to us I would not normally write about that but it was so egregious I have to say how it appeared to look I wish I could say it had something to do with language barriers and being comfortable with your native tongue maybe but they spoke English fine from what I saw and it just did not feel good to be ignored nnAnyway no refills on tea water or our main drinks were given When we were done we were ignored for minutes until I glared at another server who was having banter with an Asian couple near us I guess he told our server to bring us a check So we pull out the Amex and what do you know For the first time all night our server immediately comes over and says in perfect English we do not take American Express even though the tray the bill was on says Amex Preferred but that is neither here nor therennWow nnOnce it was time to pay he is on my shoulder like a parrot Prior to that he wanted nothing to do with us Finally the woman who came out to put the food in togo bags literally ignored us even after I smiled and tried to talk to her She turned her head away when my date tried to thank her for putting everything in bags for us nnAnd our sending off Waiting another minutes for someone to come take the card before giving up and walking to front and giving the bill to someone who appeared to be a manager No tip given You have got to be kidding me nnIn the end this experience wrecked what was supposed to be my new Chinese food place The service ruined what was great food The feeling I got while there was that they did not particularly care if we nonChinese customers were there And that is really sad Needless to say we will not be coming back