text: Bottom linethey have rooms you are just a number to them and they will make sure you leave feeling that waynnIm not sure who is in charge of Campaign Brownnose based on these reviews but I would like to meet them and share my experience We booked a twobedroom suite THROUGH the hotel and we got treated like we had haggled them down over a discount website If you are going to spend at least bucks for one night on a suite DO NOT DO IT HERE Here is what to expectnn You are not checking in early We got there at AM and were not even allowed to step into line until There was even a man shooing people out of the lines if he thought they were trying to check in nn You will be lied to When we finally were allowed to check in we were told they did not have a room BUT would call us when they were ready which would be in about an hour Nearly three hours later we are wondering what the hell is going on so we call up from the pool Oh it is ready When I asked snotty dbag at the front why no one called us to let us know he said sometimes things just get backed up There was no apology Look if I was staying at the Motel across the street maybe I would expect that kind of an excuse But not with a price tag especially if we checked in right at AMnn You will wish you would stayed somewhere else Towels scratchier than a brillo pad from too much bleaching and an awkward narrow suite that capped off one of Mandalay Bays long hallways plus small showers and smaller uncomfortable furniture equals waste of moneynn You will have to do everything yourself Look I am a big DIYer but when I come to Vegas for the works I want a few things taken care of Bags being brought up No you have to go to the bell desk for that after you have already been over there once Minibar unlocked No Call down No we need your credit card You have my credit card No call the front desk Hi front deskNo we need a new one and you cannot do it over the phone come down to the front desk me hanging up in exasperated manner Someone dropped a glass Great NOBODY MOVE It will be minutes before a guy comes up with a broom and dustpan Super like I could not have done that Glass shards were still the floor the next day The next day electronic checkout on your TV Call down to access Is nothing in this hotel one step Move over US Government it is bureaucracy on a whole new levelnnWhy do I feel like there was some kind of management coup that had just taken place before the weekend hit nnThe ONLY reason this hotel gets stars is because they have a nice pool and the Shark Reef is one of the coolest things to visit in Vegas tourists who are certified divers are actually allowed to dive with the sharks Now only if the rest of the hotel would step it up Until that day I will try any other place before going back here Newsflash just because your hotel is golden it does not mean you are