text: The Laundry Factory is no longer the clean friendly laundry facility in Shadyside that it used to be Its spotless new interior with its kind employees have been replaced by crass thugs and general filth Its owner Gary enjoys parking in handicapped parking spaces I will attach a picture of him in his car in the handicapped spot laternnI was a longtime customer of the Laundry Factory until I bought a home months ago My dryer Whirlpool Duet the rated on Consumer Reports went on the fritz this week and it is a full week till its repair date nnSo I went back to my old haunt the Laundry Factory My how thingsve changednnIn the past I would update the firmware of the wireless router because the internet was constantly going out The staff were friendly and always grateful and the place was kept super cleannnThis time the staff were new loud and mean The floors were not swept and the clientele were themselves obnoxiousnnI made a simple request fulfilled dozens of times in the past for a simple plastic bag like a grocery bag for my delicate on the ride home So they wet would not get the dry laundry wet again nnAs chance would have it the owner Gary was around He was mocking customers as I approached the desk calling them stupid little rich kids who do not know which end is up I asked him for a bag he condescendingly mocked me telling me they sold bags for cents I patiently explained that the money was not an issue it is the fact those particular bags are porous and polyester Plastic was what I needed He wanted cents for a throwaway grocery bag as well nnI gently told him how often I would fixed his router He sneered saying plugging and unplugging it was no big deal I explained that I would updated the firmware and saved him many Comcast visits He was shocked into momentary silence I asked if I should have billed him for the repairs A typical neanderthal business owner he did not realize that his clients were kind or even human nnThe damage was done As icing on the cake on my way out I noticed Gary climb into his van He would been there for over an hour nnIn a handicapped parking space