text: First I come from a smaller market so I may have a unique experience however I feel strongly enough to warn the fellow consumers about only part of the bad experiences I had staring shortly after day onenn Misrepresentation during initial sale callnn Failure to disclose actions taken on the accountnn Refusal to communicate in writingnn Multiple emails sent to me for the wrong person or with the wrong namenn High pressure tactics in creating an unnecessary sense of urgency nfollowed by silence for weeks or months from the companynn Failure for employees to address specific issuesnn Refusal to escalate concerns upon demandnn Employees failing to return calls or emailsnn Employees with poor communication skillsreading from scriptsnn One particular Dating Director was downright rudenn High turnover with Dating Directors leading to errors false promises and ninconsistencynn Email form letter responses which did not address the issuenn Matching seemed to be based on who is available rather than anything to ndo with my interests or profilenn Matches which were clearly not within my profilen n The illusion that feedback to the Dating Director was being consider however later told that feedback would not change my profilenn The lack of authority for employees to address grievances or concernsnn False statements that my profile could not be changednn When a supervisor did agree to address the grievance they quickly nbecome reachablenn Supervisors stated that phone call conversations would be followed up by nan email documenting the conversation This did not happennnI will say the concept is great But it did not work for me at all That part aside the business practice feels more like a timeshare sales and that treatment had lead to this review nnI strongly urge you not to use this service