text: If I could I would give this place negative stars THEY ARE LIARS Even when you can get through to someone they place you on hold for the longest time and then lie to you about everything nnI went to suspend my service because I had gone through a difficult time I still have my service on suspension while I wait for my old roommates to give me back my cable box so I can cancel my contract with themnnI was told the suspension would be a month So I received a bill last month for so I thought that was partly because I recently started the suspension Today I received a bill for after being reassured that I was on suspension So I was lied to by several people about the a month I am currently on the phone with a representative shocker I know and she just said that my account is active So the idiots did not put me on suspension and I had spoken to several people Cox cannot run a business and they do not need any of my money nnI would not recommend their faulty service to anyone not even an enemy If one wants issues and horrible customer service and internet connection that goes out and long hold times and not even guaranteed talking to people and outrageous bills be my guest but as for me I know there are better companies out therennUpdate I just got off the phone with Marina She was patient but still I will see if her words hold true about a manager calling me back within hours Yes hours I work in retail I am a supervisor and to have someone in a management position take hours to call back is pitiful