text: We have always loved The Greene House and frequented it when we lived in Scottsdale We have since moved to Southern California but return every year This year we were traveling with friends and were excited to take them to some of our favorite spots Kierland was close to the hotel we were staying at and it is a nice area to walk around We were traveling with our two young children but came early and since it was a holiday weekend in summer the restaurant was not crowded nnWe were seated quickly The waiter kindly offered to take our daughters order and bring bread for them to munch on while we looked over the menu My three year old started munching on the bread and my husband split a piece of the bread in half for my other daughter Much to his surprise there was a rubber band inside We immediately called the waiter over who apologized took the bread away and sent over the manager The manager explained that they do not make the bread there he would have a talk with the bakery and apologized profusely nnOur kids food mac and cheese was brought out so quickly that it was before the adults had even had their order taken I mean not the most ideal situation but since everything else had been expedient we figured it was no big deal We asked about specials and the waiter joked they had rubber band which kind of rubbed us the wrong way and then said there were no specials nnOur kids were done eating within moments Our food probably took another twenty to thirty minutes By then the kids were ready to leave They are and and so timing the food to come out early is only helpful if the rest of the food is delivered quickly The manager had offered to comp desserts to make up for the rubberband bread and we had accepted We decided to ask them to box up the desserts so as to get the kids out of the restaurant He obliged and we headed out nnWhen we got back to our hotel and I unpacked the desserts so we could all eat I realized that not only did he pack any plastic utensils he packaged up multiple ice cream desserts IN PHOENIX IN SUMMERTIME for us to take The packages were covered in melted ice cream and although some of them might have been tasty we had no way of knowing The waiter never mentioned that the desserts were cold and perhaps it was not the best idea They did not offer to comp our drinks or anything else instead They sent us out with desserts that melted nnIt was an unfortunate night and sadly we will not be returning to The Greene House on any of our trips back to Arizona