text: Just an updatennAfter multiple more calls the warranty company Guardian declined the claim I was told by the store warehouse manager to write a cancellation letter to get a refund for the extended warranty I was paying for nnThis was on I immediately wrote the letter and one day after mailing it off I get a call from the store warehouse manager stating they worked something out with Guardian people and will finally take care of me They picked up the sofa a few days later repaired it and delivered it backnnIn all it took almost a month and a half to resolve the issue from late August to the beginning of October nnI am happy the store eventually stepped up so I added a star for that but still not totally satisfied with the overall experience nnThe funny thing is I never heard from anybody at Guardian regarding the letter I mailed to them Not surprising from what I read about them on the Better Business Bureaus website Mose of the complaints are about them not being responsive nnOh well the sofa is fixed for now so lesson learned Life moves on