text: I tried out this place like many earlier today between due to the effusively positive reviews here Unfortunately since my experience was so out of whack with what I have read I decided I would christen Alamo Hand Car Wash with my first Yelp reviewnnI chose an exteriorinterior clean seat shampoo package for The array of options they offer is vast everything from a simple exterior wash to waxing and detailing Though I was tempted to splurge and go for the full monty at the issues I had with the lesser package alone made me glad I went small as a trialnnAfter about an hour the car was unveiled as finished As I walked around inspecting it one guy from the crew remained doing touchups The manager was also there beside me as I looked Everything looked fine until I got to the front When I peered inside the driver door I noticed the steering wheel appeared untouched marred still by the unsightly ring of grime it had when I brought it in I pointed it out to the manager and asked if they would cleaned it knowing the answer already He said something to the crew member who grumbled in annoyance something about being unable to clean it as he sat back into the car and scrubbed the steering wheel nnAs he cleaned it the manager first said they only used Windex to avoid tarnishing the metallic Mazda seal with chemicals Then he started talking about how they used an allpurpose cleaner I believe the cleaner was what the worker used AFTER I mentioned it The manager said the black finish of the steering wheel made it so the stains would reappearhe claimed they already cleaned itand that he was having the worker do it again just to show me But would not you know the steering wheel is back to its pristine roots It is a result that I am unsurprised with considering I have successfully used Armor All wipes to clean it in the pastnnDriving away I noticed a few other blemishes left over My center console has three spots of something pictured that definitely were not there before I have taken a cleaning wipe and fingernail to them to no avail My rear view and side view mirrors have water spots The rear view mirror also has a couple prominent smudges Besides the steering wheel they did not touch the driving stick either I had to follow up my car wash with a cleaning wipe also picturednnIm rating them star for two reasons nn It is ridiculous that the most visible portions of the car for a customer were neglected There is no excuse for not doing the steering wheel It is what is staring me in the face when I get in my car nnAnd most importantlynn The spots on my console damage essentially judging by the difficulty I have had so far in removing themnnI would be open to revising my rating if they corrected these issues next time and removed the stains they put in my car