text: I will explain the lack of stars eventually nnSo we arrived and were seated with only a short wait and the waiting area had lots of very comfy seats so it was not much of an inconvenience at all The restaurant is beautifully decorated with the standard Tuscan paint schemennOur servers arrived one was apparently being trained though our waiter did not introduce himself the receipt said his name was Rhett so I will just assume his trainee was Scarlett They were very friendly and helpful and we ordered our mealsnnFirstly our beverages and their bread selection arrived the bread was good Then our appetizer arrived the Duetto Toscano Tuscan Dips I had a bit of each thought they were both good but the Chorizo Fonduta was the best of the two Hubby however went nuts and cleared the rest of the platter yes he loved them both quite a lot though he gave extra points to the same dip The chilled Pepper Formagio was good just needed something more not sure whatnnJust a note the overattentive staff was incredibly prompt at grabbing empties off our table keeping it clear Definite kudos to them for thisnnNow for the entrees mine was the Sweet Potato Chicken Risottoabsolutely fantastic The blend of flavors textures was incredible it was a delight Hubbys meal the Gorgonzola Crusted Bistecca got rave reviews from hubby though it was overcooked and had to be redone No I did not taste it gorgonzola is evil They put mine on a warmer for the duration or replaced it I have no clue which it was He also got the Lobster Bisque which was probably one of the best I have ever tastednnHis side dishes the mashed potatoes and vegetables were not particularly noticablennNow with the food being good the service being fantastic and the ambiancedecor being nice why only stars Because it was COLD in there to the point of teeth chattering stuffedup noses shivering bodies and I was wearing jeans a sweater and sneakers clothing that should keep me warm enough in winter let alone early September I only ate a few bites of my meal and had them package it up to bring home where I could actually enjoy the food instead of suffering through it And though I complained many times and they admitted that they were aware of the problem nothing was donennAdditionally the food was becoming rapidly chilled and cold risotto is not a good thingnnPerhaps the rest of the food is not that good and they want people to dull their tastebuds with stuffedup sinuses I have no clue but I know that I was beyond thrilled when we finally left And yes I had even gone outside during the recooking phase just so I could thaw out a bit only to have it all undone when I returnednnSo it was good food good service but I doubt if I will ever want to return there again not without Uggs a parka and a warming plate for the food Overall experience miserable