text: Service person called me on the phone as he could not walk around corner to find me in lobby when my car was done I was sitting in waiting area Thought it was pretty lazy of him Tried to buy key change and no one was in the store or asked if I could If i needed help Also they did not go over any of the issues they put in know about your car report Said I declined but did not even ask me I had to read about them when I got home