text: I understand mistakes happen But calls to finally cancel my service as I was moving out of state is not okay then still getting a bill a month later I had customer service reps that did not understand the concept of prorating a bill I am so glad I do not have to deal with this company any morennAlso side note I had the mbps internet plan not locked in a contract Price was raised times from mo to mo to mo in years Service degraded and then finally my last month I was told I exceeded a data cap for my service gb I think I streamed all my content but stillwhere was that in the fine print years ago Also I had a service outage probably once every months and no they do not prorate a day of service like other companies I have had in the past Do not even try and call them about it It is a waste of your time If you have any other option besides this company like centurylink or dish do it even if it is a few bucks more a month It is time to show cable carriers they are not a monopoly and you have to treat your customer right