text: I had the worst customer service experience that I have ever had at this Hertz location nnI do not use credit cards and they pull a credit report that is not a soft pull and has an effect on your credit if you use Debit They put a hold on but did not tell me until after they had done it The woman assured me that as soon as I returned the car it would be put back onto my card the money is still not back on my card two days later This resulted in my not having access to my funds for Christmas weekend nnI picked am as a return time not realizing that they do not open until noon I assumed that dropping the car off when they opened was fine especially considering the receipt warns that if you use the drop box and just leave the car you are responsible for any damages to the vehicle until they can inspect the car I arrived minutes early and was the first person there The woman took the keys and then gave me a receipt I glanced at it to make sure the totals were right and realized she had charged me for an extra day I asked why and she said it was because I had not dropped the car off at am I asked to speak with a manager because charging for an entire day when they were not even open is insanity She refused to let me speak with a manager she refused to give me a corporate number and she refused to call a manager for me She said somebody would call me the next day This was over hours ago and I have not received a phone callnnThe outright rude behavior assault to my credit bank hold and charging me an extra day when I did not have the car for that day all adds up to a horrible experience I will never use this company or this location again and I highly recommend that you think twice before using their services I was not the only person in their rental office that was unhappy with my service or the company policies