text: I am being overly generous giving this place a one star rating I am a Hertz Gold Member and have been over the last years I received an email from hertz saying they did not have my flight information so could not provide gold service so I called their customer service line and provided the information I was told that everything was taken care off Once I got to the facility I followed the sign to the upper level only to find out that a car was not assigned and I would need to go back down and stand in line for the car What a disaster Avoid hertz particularly in Las Vegas