text: Here was my experiencennI had seen this hospital several times in passing as I live nearby After being sick for days and with fever and the inability to breath I decided it was time for the ER I drove myself and my roommate who was also ill to the hospital As we were on the freeway near the hospital we saw a billboard that said FAST ER waiting time mins We thought Awesome and figured we would be seen quickly Needless to say that billboard was GROSSLY inaccurate We checked in at approx pm and was not called to triage until about pm Out entire ER experience lasted about hours and I did have a hour breathing treatmentnnWhile waiting in the ER I had the most heartbreaking and disturbing experience A little old lady to be exact was asked to go into the public womens restroom alone to pee in a cup I followed the lady in after I was given some meds myself for fever God only knows how she filled her cup but she was crying trying to get up from the toilet and pull up her pants I offered her my help right away I had her hold onto my shoulders and hoisted her up pulled up her depends and pants put the lid on her urine put it in the bag and literally put my hands under her arms and carried her out to her wheelchair where her son was waiting I cannot believe the hospital staff asked her to go in there alone Afterwards when I brought it to the attention of the nurses they apologized to ME and told me I should not have helped her because I was already sick and could have hurt myself They should have been apologizing to her and not made her gone alone I was furious and disgusted how things were being handled this daynnI understand that hospitals get busy I also understand that this was a new area that they were under staffed and having technical issues with the computer system I also understand there is absolutely NO excuse that makes this situation okaynnThe only reason I gave a star rating is because my Doctor Dr Chan was amazing otherwise I would have given the if possible