text: I am sure everything else at this shop must be great but I do not think their expertise is custom orders I ordered a mini cake to replicate our wedding cake for our anniversary The lady who handled my order over the phone was very nice and seemed to know what she was doing We confirmed it all and I thought things were good to go However I got a callback later that day from another lady there who demanded no exaggeration that I send a photo of the cake I sent the picture and immediately got a call back saying the photo was too small Apparently the staff did not know how to open a photo attachment on an email properly I helped them with the minor IT challenge over the phone and again thought everything was good to go Until I got ANOTHER call clarifying another detail I had given the lady the first time I called The cake order was not difficult so I was a little confused at why it took multiple calls to get the details straight After all this when we picked it up the next day I was sure it would perfect I was wrong It was still tasty but the cake was wrong I asked for chocolate it was white and the staff were VERY rough around the edges They even brought out the small picture to show again that they did not know how to open an emailed photo Chef came out and greeted me and was very friendly nice and excited so I probably will not write this place off completely but for a custom cake order I would suggest someplace else simply because of the incompetence in the customer service department