text: THANK GOODNESS I LOVE Kate Beckinsale and John Cusack in the movie Serendipity enough to want to experience this restaurant even if it is not the one in NYnnLocation LOVE Although it is right outside of Caesars Palace and all by itselfnnAs far as the SERVICE Fail FAIL fail fail what a joke You have got to be kidding me No one knows WTF they are doing there or their purpose of working at that place is everyone is completely disheveled and unorganized and probably high off of somethingnnPrices EHH not so much worth it I would rather eat a full meal which I did beforehand than spend way too much money for average food therennI went there with other people to get a taste of their frozen hot chocolate I have heard wonders about it and thank god that made up for the terrible service we received I have read on here that the wait time to be seated is obnoxious we did not EVEN have to wait maybe because it was a weekday In fact the restaurant was not even CLOSE to being full but we ended up waiting for SERVICE Cannot ever win with this restaurant can younnThe hostess sat us down and we waited at our table right under the Serendipity poster ooh so exciting for me at least for about minutes with about waiterswaitresses walking by our table multiple times Did anyone offer to take our order No We even managed to go out of our way from looking at the menu to purposely lock eyes with the employees breezing on by and NOT ONE WORD from any one of them I even saw from what looked like to be the manager managing the kitchen which is in plain view for customers It is too bad that that manager obviously does not know how to manage their employees Thank you beautiful Kate John for being so romantic on that poster hanging on the wall and for entertaining me for that minutes of no servicennSo while attempting not to die from heat exhaustion all of us got up and walked to the bar You think if you physically got up and moved to a location with a bartender you would get some service Bahahaha NO Not at all After minutes of sitting at the bar with unpleasant facial expressions written across all of our faces the bartender finally noticed us After he handed us menus we told him that we had already sat down no one helped us at the table so that is why we went to the bar and we obviously already knew what we wanted to ordernn Bartender Oooh so you already sat down eh Oh well I am sorry about that obviously not in a genuine voice more like a sucks to be you tone Well you know there is more than those flavors listed on the menu for the frozen hot chocolate We have a menu just for the frozen hot chocolate flavorsnnI do not care if you have a WHOLE other menu just for frozen hot chocolate I just wanted to order my double oreo frozen hot chocolate and indulge in its partyinyourmouth tastennAfter enjoying the frozen hot chocolate which is huge wish there was less whip cream in it we ended up waiting another minutes to get our bill then another minutes for the bartender flirting with the single chicks on the side of us to give us our bill and another minutes for him to take our credit cards and swipe them and then well MORE WAITINGnnI would only go back here IN DESPERATION to get the frozen hot chocolate because the experience was SHITTY and the foods EXTREMELY overpriced I have had better experiences from casino waitresses on the gambling floor Other than that I would rather hold out and go to the original one in New York Good luck future victims