text: My cousins and I went on the nd day that this restaurant was opened for We originally had reservations for the new Michael Minas American Fish restaurant but the kitchen was having problem and ask us if we would not mind trying out Julian Serrano instead offered a free appetizer We decided to try itnnWe arrived and they could not find our reservations However they sat us since it was only pm The service was great if you arrive early Our server gave us a warning about the paella dish taking mins to make so we ordered it as soon as he said it All our food was amazing especially the spinach mushroom soup and scallop Everything was great so far but staff became less attentive when pm came nnWe finished all our dishes and the paella was still nowhere to be seen By now it had been mins since we ordered We saw come out but all going to a different table going to tables who were sat at least mins after us We informed our server and he checked and coming back saying they were having trouble with the rice and itshould be out in a bit mins passed and still nothing By now we have been sitting without food for mins Finally it came at pm nnWe were all so excited until we took a bite The rice was not done We told our waiter and he had a manager come over He explained to is that they cook the paella al dente and there should be a bite to it We explained that we understood what al dente was and this is simply not cooked and is not al dente He took our whole dish away and never returned Another server came by and we explained that our paella was not cook and that was why we were not eating off our plate so he took them away and said he would look into it No one came out and we asked for our check They did not take the plate off our bill and they did not inform us or showed that they were taking any action to correct this The chef finally came out after we paid the bill and said that this is the way they cook their paella and was sorry that we did not like it And said he could have another made but we were no longer in the mmod and did not want to wait for another mins It was pm already nnI believed they forgot or messed up our order and that was why we waited so long And they rushed to get the plate to us so it was not cooked And they did not believe us and said we were wrong to think it was undercooked The dished cost for and we expected better service and quality from a place like this nnI would give the restaurant some time to perfect their craft before coming here again We were better off taking chances with Michael Mina kitchen problem instead At least we would have known what we were getting intonnPS I was so upset I had to write a review with my iPhone Please excuse the typos I will correct it as soon as I get a hold of a regular keyboard