text: I did not purchase my vehicle from this location that was in the West Valley Because I live closer to Gilbert than I do Avondale I sometimes take my car to get serviced herennAfter setting my appointment for and arriving minutes early I had hoped that my simple wheel change would have taken minutes to an hour and I would be on my way home I had planned the previous night and the following day around this one appointment We dropped my car off and I watched as they parked it away from the service area After eating at Paradise Bakery and shopping at San Tan Village I called CARMAX at to see how my car was doing nnThey told me I had enough time to catch a movie Around we made it back to the service station and saw that my car was in the exact location they had parked it when I dropped it off Erica was great at explaining the situation and reassured me that the service department had been working on an overflow of services since yesterday and that my car would soon be worked on Half an hour later I saw my car get taken into the shop and minutes later I was driving home nnErica was extremely apologetic and offered me some goodwill coupons which took off the service I never asked how long it was going to take so part of the blame is on me but from a customer service standpoint I would assume that when you make an early appointment you expect a quick return It would have been helpful if they had told me that it was going to take all day rather than me assuming when it would be done nnI was livid by but Erica helped ease the stress and frustration I felt I only came here because they had ordered a replacement wheel and I did not feel like wasting another day waiting for my car to be fixed nnFor the future go to your neighborhood body shop Support small business and let the corporations work on their customer service