text: The past hours have been brutal for our pound month old puppy Leo almost died due to the negligence of North Phoenix Spay Neuter Clinic and from what I have heard we are not alone in our experience nnYesterday at pm I came in to pick up our month old puppy Leo from NPSNC North Phoenix Spay Neuter Clinic from a routine Neutering When I arrived I paid our bill and they handed me Leo As I was putting Leo in his carrier in the car I noticed blood all over the seats my clothes body and a large pile of blood in his carrier I rushed Leo back in the NPSNC and let the woman know he was bleeding profusely She waved me off with That is normal just make sure you do not set him on white carpet nnI was shocked and terrified as I brought little Leo home to my boyfriend Easton We frantically rushed him to the st Pet Animal Hospital on Union and th avenue They gasped as they pulled Leo out of his crate and assured us we did the right thing They let us know we were lucky we brought him in before he lost too much blood After waiting anxiously for almost two hours we were told they would keep him overnight as long as we paid at least a deposit of Knowing our baby boy was in good hands was worth cleaning out our bank accountnnBefore we left for the night one of the nurses discretely let us know this is not the first time she is seen this scenario from the same place She also informed us about Arizona Veterinary Medical Association which is the watch dog of all Veterinarians nnWe stayed up all night praying crying and talking about what our solutions were We were determined to make NPSNC reimburse us for the emergency bill as well as do everything in our power to make sure this does not happen to someone elses animalnnThis morning Easton and I took the day off work and sat down to contact NPSNC Although we were emotionally and physically exhausted we kept calm while trying to speak to someone above the girl at the front desk Finally after calling multiple times we spoke with Office ManagerHead Technician Kate Smith Southard She told us that she did the surgery herself and nothing was wrong with Leo She also said that the emergency vet only wants money and there was really nothing wrong and refused to reimburse us When we tried to get OwnerVeterinarian Arden Anderson we were refused At first we were told he would be on vacation for a few days and then when we asked for an appointment with Mr Anderson we were told he would not be back for months because he is out of the countrynDespite what seems like a dead end we are determined and will never stop until we get this resolved