text: Email to AlexannHi Alexan nThank you for your help with the sales process on the Honda Civic Hybrid I appreciate what Kevin Chris and yourself did during the sales processn nYou do have a slight problem though in your service department and its processn nI called around am on Wednesday August th to request the possibility of picking up the new auto having the Honda prepped make the complete payment on the car and have the radar detector and license plate transferred from my VW Passat to the Honda It was confirmed over the phone that I could pick the car up that day instead of Fridayn nI showed up just before pm noon and gave the following in a bag to Chris and yourselfn n Signed Titlen Three keys for the VW Passatn Owners Manualn License plate covers for the VW Passatn A set of Wheel Lug Nut Key Lock ABC n nThen I went to lunch at the Blue Ox Tavern and return to the sales area around pmn nI received the auto through Kevin about minutes before pm just short of four hours after I brought my VW Passat to your officen nWhen I went out to the parking lot to review the Honda I saw the following with Kevinn n The Honda was not washed or detailed There was enough dust on the dashboard to draw letters and numbers The trunk was filthyn n The license plate was not on the Honda instead Kevin screwed a paper license plate showing a expiration of n n I only received one key for the Honda not three keys like had on the VW Passat See Attachedn n The radar detector was installed and workingn n I performed the following tasks on Thursday at my own expensen n Had the Honda washed and detailed for n n Put my license plate on the Honda and put the paper license plate on the dashboard for outside reviewn n Pending a response to my email about the additional keys needed What can you do about thisn nI know you have to rely on other people within your company to make the purchasing of an auto from your parking lot a wonderful experience That makes your job easier or harder At this point in time the service department is getting an F for a graden nIn the next years I will be in for my oil and maintenance work I hope it does not take over minutes to get my oil changedn nThank you for your time and helpn nMark EnnNET RESULT NO POSITIVE RESPONSEPOOR RATING