text: POOR POOR MANAGEMENT I had a Groupon voucher for this restaurant and I tried to use it today with a friend as my guest We arrived and I asked right away what the process was for redeeming the Groupondid they want the voucher now or when the check arrives The nice server said Now is ok and I opened the app on my iPhone and she wrote down the number She handed my phone back to me and I showed her that I was going to press the Redeemed button No problem My friend and I ordered drinks a mango lassi and a diet coke The server brought the drinks and my friend and I continued to make small talk and look over the menu Suddenly the server and a manager were back at the table There is a problem with the Groupon When we try to enter the number it says it is been redeemed No kidding I just redeemed it in front of the server The server then apologized because it was her first day and the manager kept saying I am sorry I cannot apply the Groupon without the Groupon being active Then he went on to say that I should call Groupon and have them reactivate this and not to worry because this has happened beforeumis Groupon going to take care of this right now I do not think so I just wanted to ask at this pointAND THIS IS YOUR CUSTOMERS FAULT BECAUSE So there I had pressed the redeemed button in good faith in front of the server so that she would not get in trouble I have had people thank me at other places because they forgot to ask me to do this so I just do it now in front of themease of anxiety cuz who needs THAT right and I am now being told by the manager that we will have to pay cash because he has no recourse with regard to processing the promotion GOOD management would have apologized for their establishments mistake and then filed a claim with Groupon themselves but not here and the very LEAST he could have done was compd our drinks I think that tab was about ANY attempt at concession might have led me to just stay order a meal and work it out laterbut I was furious at this point WORK IT OUT BUD It is what you get paid for Did I mention that our booth was one of TWO occupied when we were seated before this fiasco Management here needs to buy a vowel before I would even consider coming back to this place GOOD customer service can make ALL the difference when dealing with the general public This establishment has obviously yet to learn that