text: I guess I should not be surprised when I came on here to write this review and found that they already have stars They really should have one star but here is my review anywaysnnI received the Beats by Dr Dre Pill for Christmas from my Uncle For those of you who do not know what this it it is basically a blue tooth speaker system It was working great for about two weeks but then it stopped connecting to my phone or anything else I tried to pair it with So I did my homework researched online what the issue could be and I found that it is a bug in the system If you send it back to Beats then it takes weeks for them to fix it and return BUT Beats knows of the issue and the new models that came out at the end of December had been fixed nnSo I went to Best Buy to EXCHANGE my Beats Pill Let me say that again I did not want cash or store credit I simply wanted to exchange my malfunctioning speakers for ones that worked It had NO physical damage or water NOTHING It was in perfect condition So I tried to return it and the employees were SO RUDE They took it back to the Geek Squad to see if they could fix it but all they did was confirm that the Bluetooth was not working Ok so Bluetooth speakers cannot connect by Bluetooth Awesome BUT they refused to do anything Although it was a gift and I was simply requesting a replacement they said I had to have a receipt I am not sure what they did not understand by the word GIFT but apparently the geeks there do not understand simple English I can see if I wanted cash for this but I just wanted to exchange it nnI asked to speak to a manger and a supervisor came out names Chris He was seriously the rudest person I have ever spoken to Not only was he not sympathetic he was down right rude and said he would not do anything about my issue He confirmed that it was a bug in the system and that they do in fact sell the malfunctioning Beats Pill in their store but he still would not do anything about it Honestly it is not like Best Buy is going to take a hit for this They are going to send it back to Beats So why on earth would they treat their customers with such little disregard Because they were never taught customer service that is why nnNot only I will NEVER buy anything from Best Buy again I will make it a point to make sure no one I know goes here either Apple Target Frys or ANY OTHER electronics store will get my business Not only does Best Buy apparently NOT stand behind their product but they are knowingly selling malfunctioning electronics and do not care There are SO many places to buy electronics these days and the fact that Best Buy apparently does not care enough to take care of their customers is beyond me Bad business ethics and practices DO NOT KEEP CUSTOMERS