text: I normally color my own hair but I was looking for a major change going from blond to wanting to add a lot of brown with blond highlights I was referred to this salon and told they would do a cut and color for As a single mom that price was right up my alley I met with Gavin and I thought he really listened to what I was looking for and what I really did not want I was very clear that I did not want my hair to be ashy in any way shape or form that I was looking for a very rich brown and if he did not think that would work to please let me know In regards to my cut I showed him some other ideas but told him I was open He said he did not really know what to do about the cut but we would talk about that after he did the color He looked at the photos I brought in and told me some of the color ideas I brought may be too dark and he acted like he understood what I wanted In hindsight I did the majority of talking and he really did not talk to me about what colors would work best nor did he show me any samples of color He mixed up color and came back and started working on my hair He was very pleasant and made a bit of small talk He seemed to be very thorough with the application but I did notice that he did not seem to be putting the color all the way to my roots and there were grays that needed to be covered but it is been a long time since I have had my hair done professionally and I figured it was ok One comment he made while doing my hair was that the lighting in the salon was not very good He said when he does blondes a lot of them freak out because they see red tones in their hair which he says is due to the lighting When he took the foils out it was hard to get a good idea of the true color due to the lighting and it was dark outside which made the salon dark but the ends looked really really dark He still had no ideas on what to do with my hair and trimmed the back and told me he would do the bangs and angle the sides toward my face He did not seem to spend much time on the front of my hair and then said he wanted to blow dry it and see where we were and he would finish the cut from there He was blow drying and it seemed like all of a sudden he was bored stopped and said we were done He never checked the cut in the front and did not even brush it out just stopped blow drying I went to give him my debit card only to be told that he forgot the card swipper for his phone at home I had to go to the bank get cash and run it back When I got home and looked at my hair in real light I about cried The color was ALL ash and large sections were extremely dark like the hair grabbed too much color Pretty much everything I said I did not want My bangs are too short to pull over to the side I have clumps of hair on either side of my head that end at about my cheekbones there does not seem to be any angling or layering at all I noticed today that when I pull my hair up you can see all the gray at my roots he did not color the roots at all which reminds me toward the end of my cut he told me if I wanted to use my box color to touch up the roots I could what stylist tells their client they can do that I tried calling to give him a chance to fix it I cannot afford to go to another salon to have the cut and color fixed When I did Frank answered and asked me to call back the next morning at am I did as I was asked and was told that Gavin had not come in yet but Frank took my name and number and said he would have Gavin call me That was days ago and I am still waiting