text: I had my eyebrows waxed at your Ross park location and I am very unhappy nnThey are completely misshapen and far too thin nnIm very upset and I would be willing to send you a picture so you can see the hack job this lady did on my browsnnI paid and politely left my change as a tip not because I was satisfied but because I am not rude I feel I need to let you know about this so noone else has to endure the painful experience that I didnnShe must not have had proper esthetician training because her symmetry is off and she completely deminished my arch Her technique was lacking as she failed to brush and trim them before she waxed She was very polite and I have no qualms about her personally I truly feel that this reflects solely on the training or lack there of that Phillip pelusi provides She was doing her job the way that seemingly is acceptable for your company Unfortunately for the customers that is severely lack luster and quite frankly is up to par with super cutsnnI had wonderful eyebrows that were slightly overgrown that now I have to deal with growing back in nnMy brows have not been this thin since jr high when I was plucking them myself Honestly I feel I would have been better off doing then myself because I have a basic understanding of the points in the eye to use to shape the arch that I no longer have nnI thought Phillip pelusi was a reputable salon with a qualified staff but I am truly appalled by the lack of technique and honestly my overall experience nnI should have walked away when my head was placed in a sink not layed on a pillow on a table with a professional esthetician