text: My appointment wan on When I arrived a young lady greeted me and offered me water she was very pleasant However the people behind her I believe to be hair stylist were chatting rather loudly about personal issues and eating at their stations My appointment was at pm for a massage with Christine I receive a voice mail the day before to confirm my pm appointment I still have the voice mail I arrived little before pm I filled out paper work and waited half an hour for my appointment At Christine finally came out to get me She asked what kind of massage I wanted and what my problem area was Told her I bought and wanted deep tissue my neck and shoulders were problem areas She immediately told me that with a deep tissue massage something will be left outI was surprised by her comment because I have never been told this before I asked her to get my entire body Unfortunately she spent ALL her time on my neck and shoulders she did a great job but I did not get the massage experience I went there for As the massage hour came to an end she said I had a few minutes leftso do I want a scalp or feet massage I chose feet I was extremely disappointed with the massage she did not get my legs or scalp no one apologized for making me wait no one even acknowledged it I will never return or recommend this spa Worst spa experience ever too bad since its so close to home I decided to finally write this review because I emailed Cloud to give them an opportunity to at least speak to me about my experience but after almost two month it is obvious the owners JUST DO NOT CARE