text: I booked my flight from Phoenix to Denver because of the low fares I too was very concerned after reading the reviews My first contact with a Spirit employee was at the Fast Baggage Drop and she was very pleasant and professional There was no line at all so I breezed on through and headed for my gate The flight was not late and we boarded on time I had no interaction with the flight attendants but from observing them helping other passengers they seemed polite and professional Granted my flight was less than hours and I am a small person so the cramped seats did not seem any worse than other airlines I have flown My return flight was also just as good as the first Some of the reviews did sound horrible for them and I would feel the same way were they happened to me But for me my round trip flights were great I will use them again