text: This was a severalissue calamity If you are thinking of going please read number six especiallyn The Banfield on Rainbow lost our appointment so we were sent to this one So I already was not happyn Instantly I was asked by both Banfields if I was on the care plan or paying out of pocket Both instantly tried to upsell me their a year care package so I would save moneyon a appointment Um non My plus waived fee of office visit but I had a coupon teeth cleaning bill that I was quoted by Banfield I get the bill and it is They charged me for lidocaine a medical disposal fee pain medication office visit waived and over n No one could explain what a medical disposal fee was I asked if was biohazard autoclave feewhat I was a vet tech years agoI want to know what I am paying forn There was no office visitthe vet only came out at the very end to tell me that my dog needed to lose weight and be brushed more often to check for foxtails I had the coupon for the free office visit That never happened but they took my couponn The kickerwe were called and told that my dog had an ear infection and that they had treated him for it and my bill was now This is even AFTER my original quote This is AFTER I wrote on the form not to do a thing beyond pull one tooth and clean his teeth My other half told them he was not authorizing this They said it was too latethe procedure on his ear had already been done I called furious and was told that it was just a suggestion and that nothing had been done on his ear Um I heard them say otherwise Then when I told him I was refusing this service she insisted on me buying ear treatments for him I told her that she could put it on my bill but it was not going to be paid not accepted and my credit card company called to refuse to pay it nnThis is like taking your kid to the sitter and when you pick your kid up the sitter has gone ahead and taken your child for an unexpected haircut and expects you to also pay the bill I specifically wrote that nothing else was to be donennThey want to see him in a week to see how the extraction site is going No They will never get my business again