text: I called and spoke with reservations upon reserving a suite months before my daughters baby shower I informed the lady in reservation that I wanted to host a baby shower for my first granddaughter She suggested a or room suite I went with the room suite and booked it I paid for an extra night In order to have the room decorated and prepped the foodnnI checked in June th the room was a little out dated considering the description and cost the dishwasher leaked the balcony lights were out and a few other minor things However I was willing to overlook a few minor details since invites we already sent and the planner was meeting me with decor The food was prepped and placed in the refrigerator by pm When I woke up around am the fridge was not cold I called down to the front desk Someone was sent up to work on the fridge At am I was offered another room I declined since I had already decorated and set up They then allowed me to put my food in another fridge on the other side of the resort I informed the front desk crew that I would no trust serving any of the raw meat but I could save everything else They stated that they understood and would not charge a resort fee but because the managers did not come in until Monday they would explain What occurred and I should get a call by Monday nnI did not get a call Monday I called Tuesday and was transferred to Nicholas Larez He started the conversation What is going on I explained what occurred He then ask What do you want me to do about it I stated you are the manager and work in customer service what are you trained to do when a customer complains He then stated I am sure it was a nice event but we gave you so I doubt you will get dollars I asked him why would you think I would want you never even asked me how much food was thrown away or what occurred as result of the broken fridge He stated we do events and I know how much food can cost so I just threw that number out there I said I am complaining because I paid for your resort and ended up losing because of a defect in the room I do not want anything for free or more than I paid I told him you still have not asked what or how much was thrown away He sated that was your choice not to serve the meat and I do not care so I am sure you event was nice with all you decoration with a chuckle but we gave you I asked him so should I have served meat that could have been tainted and the have my guest call your legal department when they got sick He stated main enjoy your day I sure you event was amazing I cannot help you He hung up the phone nnHe was not only unprofessional he was also very immature I never once asked for anything during my interaction with Nicholas it would have been nice if he could have shown a little empathy NICHOLAS LAREZ gives the Aston and anyone who deals with the public a bad name