text: I stayed at the Palazzo in January and had and continue to have so many problems and issues I do not know where to begin First I was there for a softball tournament and had a roommate who checked in a day later than I did When he did check in all of a sudden my room keycard stopped working and I had to contact the front desk to fix this issue Then since he had checked out very early in the morning of the same morning when I was scheduled to leave they stopped my keycard from working agin in addition to the internet service even though I had not yet checked outI was locked out of my room when I went down to get coffee nnThe kicker came today when i went to check my credit card balance online and found they the Palazzo had charged my for extra charges other than what I had seen on my statement when I checked outit was for an additional When I called the hotel the accounts receivable people told me they could not help me I had to speak with group reservations then the group reservatiojns people told me I had to speak with accounts receivablennIt is obvious the management of this hotel does not know how to manage a hotel I will now have to dispute these additional charges with my credit card company I am so mad I will never ever stay at either the Venetian or the Palazzo againm nor will I ever gambel there I do go to Vegas quite frequently this was by far the worst treatment I have ever received from a hotel there and they obviously have no idea what customer service is