text: I rate them so low due to several issues experienced in one visit with service of the kitchen and staff The food quality was excellent however the experience could be attributed to numerous scenarios such as a new restaurant kitchen food runners or servers all culminating in this less than ideal experience I do credit the manager with taking steps to correct the experience only after I had to ask for the manager to visit the table a second time Let me explainnnLunchtime service there is a zoo They are in a great location and they have a good reputation for a quality product This was my first visit with a coworker Service took a little longer to visit the table and get our drink order but that is not a major issue for me since it was busy I went with the Zinburger with kobe beef and zucchini fries Some of the questions I was getting from the server gave me the impression she was new and I asked her to confirm that she got the Kobe beef upcharge for my burger My dinning buddy ordered a regular burger with truffle friesnnThe burgers took some time to get out most likely due to how busy they were As we noticed tables around us getting their burgers we figured we were next Then the table that sat and ordered after us got their order and I felt a mistake was made Then the truffle fries were dropped off at our table with nothing else The food runner dropped food off at the wrong table and never confirmed the order with the guests That was our order Shortly after the server came by and realized the issue I had already discovered She apologized for the confusion and the manager came by to apologize for the issue as wellnnOur order was remade and delivered My burger was overcooked but it was still delicious The quality of product is very good My zucchini fries were seasoned and breaded nicely but I would have preferred them a little more crispy on the batter I informed the server that my burger was not cooked correctly and showed her and she agreed claiming to inform the manager I was not about to send this burger back because I was teetering on hangrynessnnOnce the check came out they comped my burger which I noticed did not contain my upcharge for kobe So I ate a nonkobe burger after I specifically asked and checked that it was included Additionally I was not thrilled that they were insulting me by asking us to pay for the other items So I had to request the manager again and after I pointed out the lateness of the food and the incorrect burger and it being overcooked she said she would comp the entire meal That was the correct course of action in my opinion however I should have never had to request to speak to the manager a second time We did leave tip in cash and I hope this proves to be a good learning and training experience for themnnI think this will be a great spot for burgers but maybe they still need to figure out their logistics I still want to try that Kobe burger but may need to wait on a day they will not be busy in a lunch rush and they have worked out their kinks