text: I was so excited to go on my first balloon ride ever but did not have a pleasant experience with this companynnMy friend and I were scheduled to go at am last Saturday I had to get up at am in order to get ready and drive the hour to Deer Valley Airport Our shuttle took us a few miles north to where balloons were being set up We were one of the last groups to arrive Soon all of the balloons had taken off and we are told that ours has a hole in it You would think that they would have a spare or that this would be checked before all of the customers arrived that morning Nope We were told we had to reschedule OK great So sht happens At this point all I wanted to do was go home Instead we had to wait another minutes while they rolled the balloon up Why I have no idea The balloon was transported there on a different truck With several other people there besides the driver why could not our driver just take us back In those minutes why were not we offered anything to eat or drink out of the cooler that was in our shuttle which would have been served to us after our ride Everyone acted like it was no big deal At a flight or if you used a groupon like us a glass of something to drink would have been the least they could do nnSo I called their number on my long drive home to tell them what happened and to express how frustrating and disappointing the morning was While I was not expecting a free balloon ride out of it this is usually the point where most companies will offer something in addition to what was paid for They said they did not have a policy for situations like this I was only told we would be taken care of the next day so I gave them a chance to prove it The only time I could reschedule in the foreseeable future was the next day Sunday at am nnFast forward to that night I get a call asking if I could come in at instead of because of weather I am not happy about having to get up even earlier but I understand that they cannot control the weather At this point I was half asleep and I did not even think to call my friend to tell her So the next morning I get there at and my friend does not get there until My fault She ended up driving to the launch site and they thankfully held the balloon until she got therennThe balloon ride itself was nice and not scary at all but I am not afraid of heights I thought we would be going higher than feet but I guess with people in a basket they cannot go any higher Our pilot was very friendly and answered all of the questions everyone had After the flight we had breakfast and champagne and the driver was nice enough to drive us back to my friends car nnSo I am happy they held the balloon for my friend and drove us back to her car But even if she arrived on time we were not offered anything outside of the services that we paid for so I guess being taken care of meant nothing I do not think I will be flying with them again