text: My first experience to gallo was with a meetup group The food was good and location was cutethe waitress we had seemed to be out of it or just not used to having more than a couple tables Although we were a group of She seemed calm but yet it was not busy except outside Our table numerous times was being sought out by the group as she did not cater to well to us At the end I needed to leave early so I asked if she could split the check She said sure and came back with it It was I gave my cc and then she came back with my card charged to a tune of after a days of realizing that my authorization of was not dropping off I called to talk to the manager and to have them call me back in regards to a cc charge more calls over the next days and I finally get a callwhy did they wait this longonce I got a hold of the manager she was nice but very much not so on top of returning the call I took off one star for the waitress and one star for the management neglecting my concern for so long The employees on the phone when I called seemed really nice and sincereI believe they made the effort to get my number relayed will I go backprobably not because I have plenty of other choices out there