text: For a place that boasts about luxury its customer service sucks Given what they charge for rooms I am shocked at how desperate they are to nickelanddime their customersnnI was there for a bachelor party We booked eight rooms Expedia put on a request not a demand but a request that the eight rooms be situated near one another When we checked in the front desk said that they could not get the rooms all next to each other or even in the same hallway But they might be able to get them on the same floor I said that was finennWhen we checked out we learned that for the courtesy of trying to place our rooms on the same floor an attempt that failed by the way we would be charged per room per night And that is on top of their per day per room resort fee mind you Because we would never been told about such a room guarantee charge not at booking not at checkin we protested How can we be charged something that we would never agreed to or even been notified of Well because nickelanddime Bellagio says so nnIs the hotel nice I guess so but not nearly as nice as it was five years ago Are the rooms nice Sure Are they so much nicer than other hotels that this nickelanddime BS is defensible To quote Jack Donaghy Absolutely not nnDont go there Go somewhere that actually practices customer service befitting a true luxury establishment