text: This dealership is the primary reason I decided to sell my E and buy a FordnnWhat Why Their service department took a serious downturn nnMy old service advisor Brett was superb He was so knowledgeable friendly and helpful I enjoyed coming in for service warranty or maintenance He was a proactive communicator and accurate with his estimates and schedulingnnThe new service advisor Sam leaves much to be desired nn Does not seem to understand much about cars I had a suspension component fail in November and when I asked for information about the specific nature of the failure he said a part on your front suspension with a bracket was broken Uh oknn Did not know a thing about my car or its service history despite having a massive printout and computer screen full of info about my car in front of him I had a suspension issue again and when I told him that it had happened before he said Um I do not see that in your history Are you sure it happened before I took a look in the paperwork and pointed out the previous visits for the same issuenn Horrible scheduling During my last visit my car was in the shop for days I was originally told it would take days to repair I was then called days in a row usually at around pm with this exact message each time Um hi Steve Um this is Sam with Zimbrick European Um due to issues with work load and technician shortages your car will not be ready today Is that ok nnNot once but four days in a row and what could I say other than Ok The car was torn apart and needing repair nn Most recent maintenance was a nightmare I was an ASEcertified master technician for many years and know my way around a car Zimbrick does not tell you that when you bring your vehicle in for prepaid maintenance that they still charge you for tire rotations and wiper blade replacements I was shocked to have in extra charges for a tire rotation seriously and for wiper blades seriously so when I scheduled this last service I specifically asked that they holdoff on rotating the tires and replacing the wiper blades as I could do it myselfnnSam acted as though he heard me but when he printed the service order I noticed he did not document my request I asked him to make note of it and he said Oh they will know to not do the rotation or wiper blades I begged to differ and then he handwrote on the ticket to skip the rotation blades As I was leaving he said Good thing you reminded me of that because they probably would have charged you Really A minute ago they knew not to do itnn The past few visits were impossible to get scheduled in a timely manner I had one serious issue with the car that rendered it nonfunctional and when I called for service the earliest they could schedule me for was days out I asked to speak with the service manager to see if there was any way I could get in earlier and when I did he was equally unhelpful Basically gave me the Well there is not much we can do response Thanks for nothingnnSo adios MercedesBenz My E had an original sticker of k I did not pay that for it but if I did I would be so incensed by this dealers service department I would probably go postal I cringe for folks that are driving Sclass and AMG vehicles