text: Product is fine but since you can buy product anywhere that does not impress mennTheir customer service is awful from the corp office and sales rep Gregg I had to call repeatedly for a quote because they were always too busy for my call Then he comes out and I asked him about a special I saw they were running and he said he knew nothing about it I ended up paying full price because I needed window covering fast However it took them over a month to receive my solar shades and THEY never called me to tell me it was ready I finally got sick of waiting and called them their customer service did not even apologize for the delay Note under terms and conditions in fine print it states they will not compensate you for delays I guess that is their take it or leave it service After all my waiting I still had to wait an additional week for installation nnI will not be using Bugsys Blinds for my future projects and would not recommend them to family or friends People do not deserve to be treated poorly when spending their hard earned cash