text: HORRIBLE nncustomer service bad room service sucksnMy room had no AC called the service department they send a repair hours later while I am sleeping at am in the freaking morning Then he comes back am hellonOn top of that I got charged a fee of for a spa fee and what ever fees nI purchased this hotel From Hawaiian air package who I found out Hawaiian Air sold it to Orbit which they charged a fee that was not told to me by Hawaiian until I was at the hotel stuck nDont book with Hawaiian package deal should have gone straight to OrbitI paid for a shitty room and an air fare no first class was available or premier seating so this was the lowest flight but I paid top dollars for a piece of shit room