text: I am posting this review immediately following a phone call experience so that I do not forget or fabricate details nnWhile driving back to my inlaws home following a brief shopping excursion I saw a billboard advertising a gambling loss guarantee to new members of the Cannery Casinos Players Club I wanted to verify the offer and some details that may apply but were not stated on the billboard so I gave the Cannery a call the next day nnThe hotel operator answered my call asked how she could assist me rudely interrupted me while I explained my question then transferred my call to the Players Club desk I do not care if she is heard this request thousands of times I do not care if she is having a terrible day week month year or life None of those things matter to me NEVER INTERRUPT THE CLIENT especially when you are the first impression of the place Minus one starnnThe woman who answered the Players Club desk answered the call with an obviously routine greeting just fast enough and punctuated with a sigh to imply that she was being put out of her way Another remarkable first impression I asked her about the billboard promotion I had seen and she verified its accuracy I used the term guarantee to which she sharply corrected Noooooooo it only applies when you lose Then I asked her about some details whether the loss guarantee applied to table games she interrupted midsentence with No it but I kept talking SINCE I WAS MIDSENTENCE or just slot play since the billboard did not specify whether it applied to all gaming or just slots She confirmed that the loss guarantee applied to only slot play Okay fair enough I had a feeling it did Then I asked whether the guarantee was credited to the card immediately or whether one could receive the back in cash with the casino cashier This question must have been the equivalent of something distasteful for her since she loudly sighed and exasperatingly explained that upon a recorded loss in slot play the customer will receive a letter in the mail approximately days later and then has two weeks to return to the casino to use credited to the Players Card in free slot play I said Oh I see thanked her for her time and hung up Minus AT LEAST one star for this experience nnWhat a horrible first experience The operators job is to first GREET and WELCOME you then direct your call The Players Club is there to ENCOURAGE YOU TO GAMBLE MORE Both staff members failed miserably They need to remember that I AM the one with the money they need me not the other way around There are substantially better gaming options all around Las Vegas and I encourage you to frequent those establishments over this one If the economy is so bad then perhaps the Cannery should fire those two employees so that people who desperately want their jobs will perform their duties better and possibly for less pay if that is even possible