text: I usually really like Red RobinI am a Royalty Member and have earned many free burgers it really is a great program When we were visiting the Phoenix area I was happy to find a Red Robin mile from our hotel Sadly to say the experience was underwhelming As soon as we sat down we knew we were in trouble as the place was packed but hardly any servers It took a long time to get our drinks and we never got refills A server left a water pitcher near our table and we filled our own glasses we each ordered more than water but never got a refill nnI ordered the Baja Chicken Club which was really good with the roasted green chilis my kids each had something off the kids menu they were happy and my husband ordered the new Berserker burger It took a long time to get our food My husbands burger was not good bland flavorless after bite he sent it back He replaced it with the mushroom burger He finally got the burger after all of us had finished our meals The nd burger was worseagain very bland and the mushrooms were not drained so the entire burger and bun was mushy He immediately told the waitress and she said she was sorry and would be back shortly She never came back and my husband just ate the patty left off the bun My husband never sends back food and he is usually very patient But bad burgers was his limit but it was never taken care ofnnYou could see table around us were not happya table of were seated way before us and got their food way after us they were chewing out the manager Another table left after never getting service Our waitress was very nice she just had to cover a lot of table as there seemed to be only a small handful of servers and the place was packed nnVery disappointed with this one