text: Avoid this place if you value your time and money nnI went in to see if they could order me a retainer I had lost mine and they assured me that the dentist not the ortho could do it They told me on the phone that they would check my insurance to see what they covered before I arrived I made an appointment ahead of time and arrived at the office early I had even printed out all the new patient forms to hand in so I had no paperwork to fill out in the office I was prepared they were notnnI waited in the waiting room for at least minutes and then an additional minutes of waiting once they took me to the back The dentist looked in my mouth for seconds and told me he could order a retainer yes your front office already told me that It was not until THEN that they decided to check with my insurance At pm on a weekday the insurance of course was swamped with calls and it took over minutes of me waiting alone in the back no one checking in on me to get a response nnThen on top of all the waiting they decided to charge me for the visitation I understand that a dentists time is valuable but he literally took seconds to look in my mouth So basically I am paying for the front office staff to make a call to my insurance company something they could have done days before nnI will not be going back might not seem like a lot but for a complete waste of an evening for nothing it means something to me If you value your time and money avoid Try somewhere that makes the consultation experience quick and free so that the customer will actually come back and drop on a new retainer which I will ultimately do elsewhere