text: The first Fairmont Hotel I visited was in San Francisco when I would only been working for a few years Now that I have traveled the world and stayed in world class hotels like the Kempinski in Berlin and the Okura in Tokyo my experience this week at the Fairmont in Scottsdale was a big disappointment that started before I arrivednnWaiting to go through security at Logan airport in Boston I got a call from my roommate She was trying to checkin but the hotel would not accept her debit card even though she would already paid a deposit for the first night They told her she would have to wait until I arrived which ended up being more than hours later after flight delays by Southwest nnI offered to call the hotel give them my credit card they said no I then setup an employee credit card with her name through Chase but they would not let her use that either It took more than hours taking her grievance to the event organizer before they let Brenda into our room Definitely not the way to start a visitnnSo my arrival got delayed and I did not arrive at the hotel until midnight I checked in but the man refused to give me directions to my room He kept emphasizing the resort had acres why do I care about this and I would get lost so after requests were ignored I followed the poor kid to my room Heck this hotel loves to nickel dime you to death and I remembered we would be charged a luggage handling fee which was so no tipping herennHonestly where is the customer service you expect at what is called a luxury hotel The employees should understand customer service and go out of their way to solve any problem you bring to them Instead I found that the Fairmont has their rules and the employees just follow the rules the one exception are the restaurant folks who could not be nicernnThe hotel is a bit scammy too with pricing In addition to for luggage handling wow just like the airlines my bill has a charge each day for maid services oh and my one can of diet Coke cost new record for oz can as it was too late to pick up supplies on the way from the airport nice walk to Whole Foods the next eveningnnSo the conference the people there were great but you will not ever see me at this or any other Fairmont In fact we are started to research retirement locations so I emailed my husband and asked him to find a new friendlier hotel for our next nights so I am writing this from Tempe Mission PalmsnnPS Wireless Internet is a joke at the Fairmont too bars my phones hot spot gets bars and I had to waste minutes getting the router rebooted one night Wondering why this matters Cannot really watch videos with this access and the new hotel Internet is perfect just like home