text: FIVE STARS for the facilitynnFIVE STARS for Shawns spin classesnnZERO STARS because sometimes they do not open when they say they are going to open leaving a line of cars outside their gates in the wee morning hours wondering if they should go home or continue to waitnnZERO STARS for trying to cancel a gym membership which I have been trying to do for over monthsnnJuly After several attempts I was able to speak over the phone to Cynthia who apparently is almost never in her office during normal business hours I told her I wished to cancel my membership She let me know that I needed to give notification days in advance and since it was a few days past the beginning of my billing cycle I would have to pay for next months dues as well I was not happy with it but what could I do I agreed and she agreed to cancel my membershipnnAugust my final I thought payment was drafted from my bank account as expectednnSeptember again I was charged so I called again to membership services and spoke to Eric who also is more difficult to get a hold of than the President He apologized and said that this time I would have to send him an email stating that I wished to cancel which I did right after our phone call but I again would be charged the next months dues because of their day cancellation notification rulennOctober I was charged again of coursennThey have taken me for over at this point months of dues and I feel more coming It is not really about the money because I hope they are doing something worthwhile with it My issue is that they make canceling a membership a complete clusterfuk and constantly piss off members who would otherwise be donorsnnUpdate I just spoke with Cynthia in membership services Of course she has no record of me calling and trying to cancel and was very unconcerned with the fact that I was charged an extra times because she and Eric cannot get their acts together However she assured me that my membership is now cancelled and I will not be charged again Yeah let us see about that I will update next month with what happens