text: The guy actually said we were not in a smoking room that it was smoking optional My wife replied that she was glad it was not smoking requirednnWe finished our vacation at the Venetian where we had an incredible timeread below for the full storynnI would go back to Caesars for the restaurants and Forum Shopswhich you do not need to stay there for I would not stay there againnnThis all comes down to Customer Service I also gave them several chances to fix this and they did not so I have no problem sharing here I booked a nonsmoking room at least six months in advancennWhen we arrived they offered us an upgrade as soon as we got there Greatall seemed fine We get to our room and it smells like the last guest stomped out hisher Marlboro light just a couple of hours agonnWe go down and tell them we reserved a non smoking room They tell us they upgraded us to the Roman Tower but that all nonsmoking rooms were takenwe are very sorry The guy actually said we were not in a smoking room that it was smoking optional My wife replied that she was glad it was not smoking requirednnToo make a long story short they allegedly could not get us a nonsmoking room until the next day The night manager told us to come back at am the next morning and they would give us a nonsmoking room At am the manager on duty explained they could not give us a room until after pm since no one had checked out yet That makes sense but I was done with Caesar at this pointthousands of rooms in this hotel even more in their sister properties and they could not find one nonsmoking room They did not even care to tryevery answer without even walking away from the desk wassorrynnWe finished our vacation at the Venetian where we had an incredible time