text: DO NOT GO I took my Pomeranian there to be groomed They were given very SPECIFIC instructions on how I wanted her groomed including length of the body and to just trim the face leaving her with some fluff and fullness around the face as a Pom should be When I picked her up the groomer had completely shaved her entire body including around her face When I asked why she looked this way the answer the groomer gave me was I groom poms like foxs This was a blatant disregard for what I the customer had specifically asked for When I spoke to the manager and told her I was completely unsatisfied with how she looked and that my instructions were completely disregarded her answer was do you want me to fix it Fix it What is there to fix There is no hair left So I said no I do not want you to cut anymore off she would look completely bald Then she said well what do you want me to do I said well I am an unsatisfied customer what do you do when that happens She said she would give me a discount on my next grooming I said I paid for this grooming which was atrocious not my dogs next grooming Then she says well it sounds like you just want to complain and not let me fix it I said what is there to fix Again she has NO hair left So then she says well do you want a refund Would that make you happy I said yes that would make me very happy Her reply well I just cannot do that Ok so then why was that offered to me So aside from the horrible grooming and terrible customer service the place is also very dirty and it is more than obvious that the groomers are not well trained in how to groom certain breeds of dogs as well as the fact that they completely disregard any grooming instructions you give them