text: Oh Aria nnTrue that your a well decorated hotel Art collection rooms to die for modern in all ways fancy controls to open and close the curtains Incredible locationnOh how I wanted to love you To be held in your arms and whispered sweet things to However that was merely a Vegas illusionnnSadly I was there to witness the complete and utter meltdown of the front desk reservation system over days Side note this also affected all MGM propertys in Vegas While computers do go down it is the service that should make up for the inconvenience Sadly for a property of Airas caliber the service was less than stellar In fact I have received better service at the HoJo in who knows were Iowa nnHighlights include being told that we did not have a room after being checked in receiving no less than different rate quotes to to add on an extra night being told that we have no rooms left After we already changed our outgoing flight to stay said extra night that did exist just a few hours before and a security guard who never did show up as promised to let us into our rooms after we returned from seeing Love EXCELLENT show BTW and found that our add on night reservation had Vanished from there now running computer system and we were locked out of our hotel room We were told we would have to pay a higher rate just to get back into our room and they would adjust it in the morning nnSide note had we called security for a more pressing situation would they have shown up thennnAfter explaining our room rate quest many times over Seeing many many MANY reports from others who had waited plus hours to check in or had folks walking into rooms that were occupied already We left Upon checkout after once again going over the rates and bill I had to haggle to get it lowered and the front desk girl while nice still seemed uninterested in the problems we had had Had I wanted to miss my flight out I would have stayed and addressed this further as it is I will be following up with a letter to the hotel GM and the BBBnnThis conversation as we were leaving the hotels taxi stand between a Taxi driver and the hotel porter sums things up perfectly Taxi Driver How is it going this morning Aria Porter Horrible I have not made a tip all morningnnI did not tip the guy either