text: The worst customer service ever cannot tell you how disappointed I was with the patient advisor that is suppose to help you when the system fails and believe me The Mayo Clinic is a system that will fail you my warning would be to anyone that goes in for a routine annual physical you would expect your insurance company will pay IF you expect your doctor hospital Mayo Clinic will be honest and upfront my second conversation to my new Doctor at the Mayo cost me for An extensive health history exam nine months later phone calls later four letters later They are calling you by MR or MRS and the compassion is long gone