text: I did not enjoy this hotel Where to begin We arrived into town around and called to see if we could check in early check in time was We were told it would cost an extra Let the nickelanddiming begin We opted not to check in early and when we finally did make it to our room we were unimpressed It was no better than any lowend hotel room The fixtures in the bath tub were loose and the cold water dripped after turning the faucet off The attendant handed us a pamphlet at check in listing the amenities at the hotel We were excited that Keurig coffee makers were included in the room as part of the resort fee we had seen this listed elsewhere as well We did not find a Keurig in the room but a cheap coffee maker with cheap coffee We called the front desk to find out why our room did not have a Keurig and were told they did not have them any more After expressing displeasure at the false advertising they agreed to refund one nights resort fee We would not be using any of the other amenities Also the pool looked awesome but was closed for the season The temps were in the mids and pools at other hotels were open Another disappointment nnWhen I tried to turn on the television with the remote nothing happened I found that the TV was unplugged but plugging it back in did not help matters although I was able to turn it on with the buttons on the TV itself The front desk sent someone up with a new remote but that one did not work either They promised to send up a technician right away which did not happen A little while later someone called the room to find out if the television had been fixed and they also promised to send someone right away Hours later the TV did get fixed while we were away from the room Also when I tried to plug in two electronic devices one of the outlets would not accept the plug No idea what that was aboutnnNow for the positives They had great customer services Everyone we encountered was friendly and helpful It is in a good location with convenient dining options Blue Man Group promotions are everywhere and you are confronted with loud advertisements every time you enter the elevator They do have a fun parade every evening that storms through the casino The rooms were acceptably clean and the beds were comfortable We stayed here because the price was right but next time I would choose a different hotel