text: My regular satellite office spot Great Americano black No calories and perfectly brewed every time here Drew is the one of the most friendly customer service reps out there Keep paying him well Coffee Bean He is one of your best assets It is amazing how different two locations in the same chain can be It all comes down to customer care The location on Cave Creek road simply has better management that pays closer attention to customer care and product delivery They deliver the perfect cup of joe every time I cannot say that about other CBT locations Keep up the good work Cave Creek Crew