text: The owner and office personnel were nice But my instructor had a bad temper was very impatient and also skipped items on check lists He was always late for lessions and just absolutely no help at all if you asked questions Go to Sawyer Aviation very professional patient and you will earn your license in fewer hours Sawyer is also much cheaper on plane and instructor rates Southwests planes are older and in not as good a shape as Sawyers In fact go anywhere else but Southwest