text: I do not understand why only certain associates can order parts for defective products covered by their yearlong warranty nnAnd I most certainly do not understand why you have to make an appointment a day later or further in advance to speak with these certain associates when it is minutes to closing and there are only you five other customers three of which are browsing the products and employees nnThese certain employees are apparently called their Geniuses Does not take a genius to know that this system is ridiculous nnI JUST WANT YOU TO REPLACE MY BROKEN CHARGING DOCK GENIUS Jesus