text: Century Link was my only option at the apartment I lived in Their internet speed is a joke and at least three times week I had no service at all When my bill was doubled I called the Retention department asking for a loyalty discount as I have been told is available and they did lower the bill however the person I spoke to did not tell me that signed me up for another contract and that if I moved out of state and their service was not available in that area I would still be hit with a hefty termination fee I understand termination fees if you CAN use them in your new area but if you cannot and its out of your hand I believe it would be an honest business practice not to hit you with termination fees and that the HUMAN BEING you speak to should advise you of this at minimum Their service was always slow when it was available and their customer service does not exist This company has zero humanity or ethics and their product is unreliable and useless If I could have given them negative stars I would have