text: My son had his first dental experience here last August and I have to say the staff all seemed nice and pretty competent I was under the impression when making my appointment that yes they did take my insurance I gave them all my information and was never asked to submit anything else In Februarythat is right months later I got a call saying they had not been reimbursed by my insurance yet They said they would continue checking in to it and call me if further information was needed Two weeks ago I received a letter from a collections agency telling my I owed money A collections agency And I had never even received a bill from the office I was upset and called the office to ask again about insurance They said yes they did accept it but were having problems processing it I called the insurance company and they said they had never received a claim A week after the collections letter came I received my FIRST bill from the office Then I received a nd bill from collections I went ahead and paid the bill even though my insurance said they were covering it to stop getting the harassing letters I called the office weeks later and they said that insurance had paid them but they had never reimbursed me I keep getting collections letter even though the bill has been paid They did eventually reimburse me thank goodness I am VERY upset with the office and will not use them again It is June and I am still not sure this issue is resolved