text: We scheduled a taxi two hours in advance got email confirmation and assumed we were set The pickup time came and went with no call or car showing up so I called the number and after five minutes of canned recordings I finally reached an agent who asked if we were at a house or apt then said he would place the request If that was an issue why did not they just ask earliernnThen he said he would call me back with eta After minutes with no call back I called again Spoke to another incompetent person She said there was no one available in the area so we were queued but she could provide no eta Well good thing we were not needing a ride to the airport I asked to speak to a supervisor and was transferred to someone else I asked if they were a supervisor and was told there are no supervisors on duty on weekendsnnThis was the most incompetent useless set of people I have ever dealt with nnStay away from VIP Taxi Magic if you do not want to be stranded somewherennIm deleting that app now