text: Nothing like waiting in line for minutes There were only people working the counters on a Saturday morning at am Everyone in line was annoyed The person who helped me was very helpful and the car was fine nnI wrote a letter to Advantage about my experience on their website and they NEVER wrote me back They do not care You will read many other reviews with the same problem They simply refuse to hire enough employees to handle the customersnnFrom now on I will pay a little bit more to go with an ESTABLISHED company Advantage screwed me a lot in the past and it is happened a couple of times over the past year nnOnly use them if you are saving a LOT I changed all of my upcoming Expedia reservations to other companies But my Maui reservation will save me over days so they will get my business that time That is it They pretty much SUCK as a company nnupdate I changed my Maui reservation last minute on Priceline woo hoo I may never have to go with this bottom of the line company ever againnnBy the way ALL of the employees I delt with at Phoenix were really trying I cannot imagine how hard that must be dealing with angry customers all day working for a company like this HUGS to the employees and a big suck it to Advantage car rental