text: Where to start First trip to the Elara since we bought it a year and a half ago We were greeted between check in and heading to our rooms for the onwers update code for sell up We declined preferring instead to settle in and finally see what we had purchased nnWe stayed four days three nights apparently just short of qualifying for maid service who knew When I called the front desk to inquire why this resort was the first I have ever seen without such service I was advised to read my contract Towels were later sent to my room and left in a pile on the sink with a small trash bag with soap and shampoonnI had to have the clogged drain in the bathroom repaired the tub leaked onto the floor and into the livingroom the dresser drawer stuck some lights did not work the front door would not lock as you left the room unless you remembered to pull it hard and still the red light on my phone flashed to remind me that I had free gifts awaiting me for just one hour of my timennAfter the second day the rude could not care less attitude from the staff and all of the above I decided to have that meeting and discuss things nnThe lady was of course very nice big smile eager to help and certainly sell me something Free tickets to shows dining out coupons etc but not to resolve or even explain any of the things that were happening I at one point mentioned that we were considering just selling and moving on and she matter of factly said You will get pennies on the dollar might as well stay Then wondered if I would like to buy up to a larger unit or additional time ReallynnSo aside from the list of repairs that I identified the lack of service and poor attitudes of those employed to help probably due to being exposed to upsets guests more often then not we used the facilities to sleep in and that was that Our family had a wonderful time in Las Vegas spent plenty of money although none of it at the Elara and headed back to reality until next timennSpeaking of next time ithe next time I book anything with the Vacation Club I will certainly have a list of qualifications before I book inspect the room closely upon my arrival and make absolutely sure that I receive exactly what I paid for no exceptions nothing left to pass They will earn every dollar that I pay them from this point onnnIn hind sight should have stayed with Marriott At least there a vacation is a vacation and not a business trip that only they can benefit from