text: We went here yesterday for the first and last time The customer service is absolutely inexcusable When you first walk in there is a kind gentleman to greet you and that is where the courtesy ends I have never seen such a disinterested staff It was as if they were all there against their will They were poorly trained they had no customer service skills and they all just Sucked But that is what confuses me How can every single one of them be so horrible Is it the training the manager the person who hires them Looking back I think maybe it is just the fact that this place is so poorly organized and they feel the stress of the confusion just as we customers did You see first we went to one counter to buy a pass Then we took that over to an intriguing looking rope course We get in line for the ropes course and when we get to the front the kid working tells us that we first have to check in at the counter in the room where the kids redeem their prize tickets So after we waited minutes for all these kids to decide what they wanted to get with their tickets it is finally our turn to say hey we bought this pass and we are going to go on this ride now is that okay with you And the girl says sure I can get you on in about minutes What the hell There was no one on the course You buy these passes in blocks of time so if there is a minute wait I am only going to get on once anyway Side note re paying in blocks of time prepay for hours hours I will do that but to just say you can only pay for up until and yet charge me the full price when I come in at makes your already high prices highway robbery Video games look great they really do they have some brand new stateoftheart fun looking game but here is the kicker one game costs to play Another is Why not make them one price And why so expensive It was infuriating I do not know how the food was because my drink was and I was done giving them my money nOverall the rope course looked kind of neat but this place had not one other redeeming quality and I see no reason to return