text: I went with Thrifty because they were slightly less expensive than the competition Unfortunately that cost savings was at the price of guest service and service quality First I was directed by the manager on duty to go to another location to expedite my rental as the main counter was busy When I got to the new location I was treated like I had leprosy apparently because did not I know they had a main counter Second I was charged for the optional insurance twice despite declining coverage When I tried to change it I was told I had already clicked the button accept on the screen and would have to speak with the manager to have it reversed I went back to the main counter which still had a line only to be told the manager had left and I would have to call later When I called later I was told you guessed it I already clicked the button so there was nothing they could do Well there is something I can do First take my business elsewhere Second recommend others avoid them so they do not have to go through the miserable time consuming money wasting process I did