text: I wish I would read these reviews before I bought a roundtrip ticket on Gray Line Airport Shuttle in Las Vegas Do NOT buy a roundtrip ticket nnAs instructed we called hours beforehand to book our shuttle back to the airport and spent minutes on hold doing so Goodbye prepaid phone minutes nnAlong with another couple independent of us we stood outside our hotel Flamingo for minutes before the shuttle was due to minutes afterward and there was no sign of it We were advised by another shuttle company captain to take pay for a different shuttle company ride and try and get reimbursed by Gray Line We did this as we did not want to miss our flightnnAt the airport we stopped by the Gray Line booth and were given forms we could submit by mail for a refund We have sent those off so we will see if we get a refund It would have been nice if they could have issued a refund there and thennnThe original trip from the airport to the Flamingo went well but be aware they go to several other hotels first before yours unless you are lucky enough to be first on the list nnGray Line Airport Shuttles need to seriously assess their operations nDO NOT USE THEMnnUpdate After submitting an application by mail I did receive a refund for the oneway portion of the ticket I think for the hassle they should have given me a complete refund