text: I am from NYC I have been taking taxis and car service my whole life so I am pretty seasoned concerning what should happen during that fifteen minute car ride and what should not nnOn Monday I scheduled these guys for a pickup and return ride to the vet The driver arrived before the scheduled time and called me to tell me he was there The ride to the vets was pleasant as we exchanged small talk about my sick cat in the carrier The driver was a really nice guy and good driver nnWhen it was time for me to go home I got antsy when the driver was a noshow minutes after the time I had scheduled Sensing something wrong I called the company and the dispatcher informed me that the previous dispatcher had made a scheduling mistake taking my online reservation form off the computer He asked me if I wanted to wait while he immediately dispatched a car to me or if I wanted him to give me the numbers of nearby companies I could try getting a ride home from But the thing that really struck me is that he said he was not going to charge me for the ride That is right Because his dispatcher had made the scheduling error Tru Cab was going to eat the fare cost for my return trip home nnThat kind of service would have NEVER happened to me in NYC Needless to say my cat and I waited it out and the same driver that took us there drove us home nnThank you Tru Cab for doing the right thing by your clients I plan on using you again in the future