text: I am a Vegas junkie and probably go there about times a year I have stayed at just about every major hotel on the strip and have had good and bad experiences My husband and I actually got married at the Venetian so I have a soft spot for it After a few years the rooms started to get pretty worn down so we started staying in the Venezia tower which is fab I have been looking forward to staying at The Palazzo for quite some time and just stayed there last week WOW was I disappointed When we were first checking in they were so disorganized and people were all over the lobby trying to figure out where the line was supposed to be A woman finally came over and divided the check in into two different lines then proceeded to only pull people from line and completely ignored the other My sister as well as others stayed in the line trying to get the womans attention in vain since she completely ignored them It was not until I came over after they had not moved in minutes the other line went through MANY people by this time and forced the lady to start taking people from the ignored line that it started to move After we got to the room the room was freezing cold and the heater was not working because nothing was warming that room down We called down for an extra blanket which their response was that we were only getting one since they were fully booked Uhthat is what we asked for They told us to make sure to leave the do not disturb sign off the door so that they could drop it off if we left We left to do some sight seeing came back about hours laterstill no blanket When I called down to ask about it the lady practically scolded me for leaving the sign upuhwe did not She said she would send someone up We waited about minutes I called back down Waited another minutescalled back down again Someone FINALLY came up When I went to the gym the next morning I chatted with another couple in the elevator who had the opposite problem where their room was blazing hot and their air conditioner was not working Went down to the Coffee Bean and waited about minutes only to find out that the guy did not submit my orderand had the WORST attitude about it The room was dirty and worn out looking There was visible dust and even dirty used false eyelashes on the couchewww When everyone settled in for a nap I noticed that the person that cleaned the room left an eighth of a roll of toilet paper and no kleenex I called down and asked if someone could bring up some toilet paper and leave it outside of the room and they said they could not and that because of security reasons nothing could be left outside of rooms I pointed out that two doors down was a food cart that was left out for room service to pick up so yes things WERE left outside of doors She then said she would send someone up It was just one bad experience after another and the only ones that I can immediately recall were the ones that I mentionedbut there were many morewhich is really sad With all of the hotels trying to one up each other I cannot BELIEVE The horrible service and attitude that I kept getting from everyone at the Palazzo One time yes a flukebut that many experiences on the same trip Cannot be a coincidence I would NEVER stay there again