text: I bought a groupon for Ballys pool while myself and my parents were visiting Vegas with my year old sister It was one of few pools that were not that people who were not residents could visit for an admission fee typicallynnnMy experience with the staff was less than satisfactory I called before I purchased the groupons to make sure that I would be able to use them the same day day I purchased They confirmed that I would and said I would need to print them out rather than showing my app like I normally do I asked if there was any way around that because I did not have quick access to a printer She put me on hold asked someone and said Yes that is fine we can just write the voucher numbers down Let me take your name down my name is Just in case I am not here I will make sure that whoever is here knowsnnThat was not the case when I got there Initially the girl I actually spoke with was on the phone when we all got there She and the towel attendant told me to grab as many towels as I needed and go through They were not going to charge me the standard admission fee nor were they even going to check my groupon So why did I buy this groupon in the first place if they were just going to let me in free But I told her I was the person who called so she grabs her manager and the manager comes over saying I need to print them I told him about my conversation and he said sorry we have to have them printed They told me I could go back up to the business center about a minute walk and have them printed fee I asked them to please let the rest of my party go through so they would not have to stand here while I took care of it They almost seemed hesitant to allow them to but thankfully they didnnAt this point I am frustrated and asked why she was going to just wave me in without checking anything or charging admission before I reminded her I was the girl who called about the grouponsshe completely tried to backtrack and say that she waved us in because we showed her the groupon app First off she was on the phone and I am so positive that she did not even take a glance at my phone let alone holding the groupon app up I was too far away and she was on the phone Her towel attendant was certainly to far away to see what was on my screen so I do not believe that for a second And even still if she was initially going to wave me in having shown her the groupon app assuming she did in fact see it why is it that when I said I am the one that called she had to call her manager over What would be the difference when you said that I would not have to print them out what did you need your manager fornnThe pool itself is pretty mediocre compared to the rest of the pools in vegas It was appropriate enough for my parents and year old sister however so it served its purpose Lots of older people old lawn chairsjust mediocrennnI will NOT return