text: I originally wrote and sent this to Silverton on Today I received what amounted to a lame formletter responsenWe were just informed that while my wife and I were more than welcome to enjoy your pool our threeyear old was not ridiculous right Your policy Now while I can somewhat understand the basis of this policy the manner in which it is enforced is sad at best This is why you have attendants Surely if its not inherent to common sense you can at least train your attendants to notice the difference between a mob of unsupervised kids being dropped off by irresponsible parents to be babysat by your staff and a mommy and daddy taking their baby girl for a nice swim Further it was explained to us that this policy has been in effect for at least five years In June of my wife and I were married up the street at The Secret Garden A function that ultimately netted about throughout the entire weekend While many were guests of The Silverton at our suggestion most were not We decided to hold an impromptu pre wedding get together at your pool It was completely unplanned and unannounced The staff at that time were the most understanding and accommodating we have ever encountered ANYWHERE They went as far as to bring out folding tables iced water coolers ice silverware and a number of other otherwise inconveniences seeing as we were not guests Wow What amazing customer service We were at a complete loss for words at how wonderfully we were treated and for the next few years a good multitude of our outoftown guests stayed exclusively at your hotel That all changed today As I sit here writing this I am making calls to other resorts to inquire about their policies and am awaiting my grandmas which she just won on a Wizard of Oz slot machine We will not be spending a dime of that here The Rio apparently loves kids of any age and recognizes the importance of their local clientele Shame on your policy shame on your staff both at the pool and behind the desk and shame on your hotel You people above all should know that bad experiences spread much faster than good ones I will be sure to post this on the several social media sites you are party to It is a nice day at The Rio All Suites Hotel And Casino