text: If I could give them negative stars I would Single worst customer service experience of my life and I used to have Time Warner Cable So that is saying somethingnIt begins three weeks ago My internet went out at pm on Saturday it came on again at am So Sunday I called Cox The first appt they had was Tuesday My internet continued to turn off in these exact hour intervals nA tech shows up Tuesday pokes around changes out cables but seems very confused She tells me she is going to have to call in the big guns and have them check the lines later that day and that I would be called with an update but that I will not have to be home The internet does not work at all anymore Cox shows up later that day and allegedly does something they do not call and give me any info and I come home to find that my internet still does not work nI call the next morning the CS rep is a jerk and is very lackadaisical about helping me finally I get him to read the notes on my account so he puts in another service request The guy comes out the next day and lo and behold actually has any idea what is going on is very forthcoming with info as to what is happening and tells me that the cable under my back yard needs to be flushed out and replaced or they will have to dig it up This is on Friday He puts in a temporary line so I at least have internet and tells me a tech will coming Monday morning nCUT TO Saturday the next day AM Apparently someone named Joe comes to my house does not call me does not ring the doorbell nothing and then leaves a whoops must have missed you note on my door which is bullshit because me and my roommate were both there as well as dogs who bark when people come to the door Also it is AM ON A SATURDAY with no appointment SO WTF Until this point the techs have been very good about calling my cell phone so I could actually like go to work and stuff in between this rigamarolenI call the number Joe left on his note and leave a message with my cell number telling him to please call so I know what is going on nothingnMonday the day they are actually supposed to show up no one shows upnI call Joe again no answernNow today is Thurs I woke up late and was getting ready for work when I hear my dogs start going nuts It takes me a few minutes but I go to the door and see a Cox truck parked out front and the guy presumably this Joe character looks like he is getting ready to leave Again DOES NOT CALL DOES NOT KNOCK NOTHING I was not even AWARE of an appointment today and if I had not by pure chance been late for work today I would have missed him again So he asks me to open the gate out back and tells me he is going to flush out the conduitnHe goes out back and does some stuff for a couple of hours I call my boss and tell him what is going on because I am now being held hostage by the cable folks AGAIN with no warning so I can plan for itnThen I look up and he is GONE He just left with no information or anything and he knew I was there waiting to go to worknSo I call Cox again the girl on the phone must be new and has no idea about anything she puts me on hold and after five minutes transfers me back to the opening prompts I then get a guy who gives zero shits about anything and the volume on his mic is WAY low so I can barely make out anything he says and he looks into my case and says oh yes the tech made an appointment for later today for a fix and frame whatever that means But has no time associated with the appointment So here I am missing yet ANOTHER day of work waiting on this supposed appointment that may or may not happen I gave the guy my cell number again and told him to put a note in for the tech to please call me but I am sure they will not I have zero faith that anything will be fixed today and I will not get any updates They will come back on some random day without warning and just expect me to magically be at home because I do not have MULTIPLE jobs to be atnI really feel at this point that a this month of service should be completely free and b I should be compensated for the hours and days of work I have missed because that will greatly impact me financiallynnAll in all Cox is a fucking nightmare Unfortunately I am paying my roommate who is out of the country for the service So I really cannot just cancel it and move on I can only hope that they eventually fix the lines and things go back to normal and I can have my mildly adequate service back and get this temporary line out of mine and my neighbors yard