text: I reserved a rental through Hotwire for a fullsize car When I arrived late at night to pick up my vehicle the rental agent advised me they did not have any more fullsized vehicles and that they would give me a free upgrade I am not picky but the only vehicles she said they had were a minivan and an extralarge SUV I knew I would be driving a lot and I did not want to have to pay lots of money to gas up the vehicle so I asked if there was anything else available Instead of offering me something smaller she said sorry this is all that is left on the lot nHaving worked in the rental business I knew she was not telling the truth Sure enough I stepped outside and saw several other vehicles she could have put me in like a Crossover or a miniSUV They had dozens available on their lot but I am not sure if she just was not creative or if she was lazy but there were other things she could have done to accommodate me The vehicle was nice and in good shape and she was not rude but I expect a lot more in the way of customer service Rent from somebody else if you have the choice