text: I booked a SMOKING ROOM for Christmas weekend from Friday Sunday nI called in ahead of time to let them know that I will be arriving late around am on Sat morning The guy who I spoke to said the room will be ready for me when I get therennAt AM on Saturday morning After a long drive My boyfriend and I arrived at the front desk No smile or greetings from the employee maybe the guy was tired since it is late understood nnOur FIRST ROOM was on the th floor the same floor where the pool is located and about doors down was not so happy but let us give it a try As soon as we walked into the room there was towels in the bathroom floor toilet has not flush the bed was not ready The room HAS NOT BEEN CLEANED yet Very sloppynnMy boyfriend and I with all those luggage went down to the front desk and explained the condition of the room to the young lady Nothing has been said no sorry no apology Instead she has given us another room which is now located on the th floor A little better Why not just gave us this room at firstnnOur SECOND ROOM was better at least it is ready for someone who booked for a nonsmoking room But WE BOOKED FOR A SMOKED ROOM So we had to go down to the front desk again nnMy boyfriend asked the same young lady if she has assigned us to the smoking room or no since there was no ashtray Instantly yes it is a smoking room answer without checking in the computer So he had to ask again and the answer was THERE ARE NO MORE SMOKING ROOM AVAILABLEnnI told her that I booked for a smoking room She replied not when you arrived at of the clock in the morning Uhh Hello I gave you guys a call that we will be arriving late and WE DID NOT KNOW THAT IT IS WRONG TO BE ARRIVING AT OF THE CLOCK IN THE MORNING I told her that but she pretended she did not hear And again NO APOLOGY We were too tired to argue so we decided to sleep with it for the nightnnAbout of the clock in the morning we went down to the front desk again and told the other lady what happened At least she apologized She has given us a new room Our THIRD ROOM was on the rd floor The room was standard nothing special I wish that the closet could have been separate from the tv case though FYI there was no refrigeratornnPH selfparking is like walking around the globe It is annoying how we have to walk pass all those shops for half of a mile to get to the hotel every time we go out I have no idea how many miles we have walked during our stayed nnI would not stay there again even if they give us a free room Very disappointed