text: Checkin went OK even though they raised our rate after we changed from weeks prior Very difficult to connect to WiFi even with support Left Saturday morning for the day while the maid carts were in the hallway Came back to an unmade room We called down and at least asked for some towels and was told maid service is gone for the day come get them yourself Since we did not have maid service we also did not have any more shampoo for the next day We turned our survey card in at the front desk but we are pretty sure they just threw it away Sent customer service an email after no response from our survey card and was told basically sorry about that Needless to say no more Red Roof Inn in Phoenix