text: I am done with Ulta with this store and their online store I placed an order on their online store A week later I was told that the order still had not shipped and it would be another week before it did I was out of makeup so I decided to cancel the order and just swing by the store to grab it I called and waited on hold for minutes The automated message said that I could contact them via email instead of waiting for a customer service agent I finally gave up and sent an email nnA week later I received the package I took the unopened package to the store explained what happened and asked for a refund The snotty cashier told me she could not accept the return because I did not have a specific code I told her the box was unopened everything needed for a refund should be there We opened the box and she still needed a specific code I walked out with the opened box the product and no refundnnFAIL Ulta After I specifically asked you to CANCEL MY ORDER you sent it anyway and then you package the order without the proper paperwork for a refund I promise you I will not step foot in your stores except to get my full refund Nor will I ever order from you againnnWell hello Sephora It is nice to meet you