text: As far as the property is concerned It is a wonderful place to stay at if you are looking for A accommodations in a perfect area of Phoenix many of the reviews you can read here do a VERY GOOD job of describing the rooms and the photos are accurate The front desk and staff are all very pleasant and customer service oriented too nnNow I will tell you about the bad experience As a current timeshare owner here since its original build around under Embassy Suites at the time we want to make other current owners aware of the dishonest sales practices and misinformation the Starwood sales representatives at the Sheraton Desert Oasis are doing We have thoroughly enjoyed being timeshare owners since this time until now Our visit in February changed our perspective on the professionalism integrity and honesty of the Ownership Update It had been years since we have had the chance to visit our home resort and looked forward to an Owner Update Yes we did understand that sales comes into play sometimes during these meetings for updates of new features and changes of the timeshare program The sales representatives introduced us to the new Starwood Vacation Network SVN use of points options and other choices with the newer system of which we were not a part of We were quite excited and interested in the new flexibility and wanted to make the change from the traditional ownership we had During this time we were told that original members we had missed the opportunity to change over to SVN We were told that in order to move our current unit owned at Sheraton Desert Oasis we HAD to buy another timeshare Doing this was the only way to bring our membership over to the Starwood Network We were kind of troubled about having to buy another just to get moved to points since we already had the biggest unit at this property It really did not make any sense Of course they came back with what was seemingly more affordable a small bedroom biannual timeshare that would get us in and move our current ownership We asked for them to list all the fees we would need to expect and was told outside of the biannual maintenance fees we would only have to pay a fee if we had to use Interval International to make an exchange At that point they left us in order for us to review and discuss our finances and decide on what to do We both thought hard about this and decided we could manage the amount looking at the numbers we were presented and maintenance fee that we should expect nOn March th we received a bill regarding the maintenance fee for the new ownership purchase which was expected On the bill was also an SVN membership fee that was assessed for the amount of When I contacted Association Management I was informed that this fee is a yearly fee to be part of the network Not mentioned Furthermore when I contacted Owner Services to find out how long it would take to get our existing original ownership transitioned to the point system I was told that it would cost to do this AND WE DID NOT NEED TO PURCHASE another unit to get into the point system program At no point in time did they make an effort to give us honest information regarding how we could move to the Starwood Vacation Network point system they did not tell us all the various membership fees for each unit and possibly other charges that we have not seen yet nnWe are really disappointed and feel very deceived with the sales practice we experienced Not only has our trust in timeshare sales been broken but I feel a consumer protection against this type of failure needs to get placed into law if it is not already Equally important we want to be certain that other current owners do not experience this deceitful practice No telling how many other owners have been tricked to buy another unit when they could have simply made the change by calling Owner Services nnUnfortunately the sales team there could not resolve our matter and claimed they knew nothing about the option for current owners Yet after sending several complaint lettersemailsetc in early April we were contacted by the sales representative at Sheraton Desert Oasis to be told that he received an email that the promotion was ending soon raises a question to integrity does not it Of course they could not forward that announcement but we did receive an official email on April stating that the option to change over would end on May