text: My vehicle was damaged by a Chubbinsured customer They were able to come to an agreement with the body shop through a local estimator The estimator backed up the body shop Chubb paid the claim in full sort ofnnWhere they could improve is in customer communication and basic execution They were quick to communicate at the outset identifying an individual as the contact person They were show to communicate after that it became my responsibility nnI thought the insurance company had authorized the body shop to proceed but it was the body shop who had to call me to be sure They used the wrong postal mailing address despite being corrected twice The Post Office was the star delivering it between post offices and in a special run to my house for plain old first class mail Emails they claimed sent never arrived nnThe contact person is apparently the department head and does not return messages nor do staff on her behalf It is up to you to ask to be transferred to her staff when calling them Maybe they are trying to save money on long distance If it costs a buck to talk on the phone for a minute with a claimant maybe you can save on a claim by being nonresponsive When reached they were all polite nnThey have an interesting convention that the check print date is several days after the issue date So they talk about the issue date on the phone but not the mail date Their postage meter was also predated weeks nnThis was a two star review but now it is one because the check they canceled still went out from them after it was canceled by them No communication Unbelievable nnMaybe this is standard for insurance companiesnnOther than mine State Farm