text: what to say So we arrive and after waiting for an hour to check in we are told that we are going to be charged an additional for incidentals for our stay then we were told that it was just a hold then we were told that since we prepaid over the amount for the rooms at booking there were to be no charges He did need my credit card for verification which he immediately charged the to which I did not know until checking my accountnThen upon arrival to our room we noticed housekeeping pulled a splash and dash and nothing was really clean Our terrace had the remnants of a broken glass and some kind of juice stain all over it We called times to have housekeeping come out and they never did Even on the daily housekeeping routines they never checked the terrace and never ran a vacuum Throughout our stay we also noticed things like chip crumbles in the hallway for days a water bottle on the floor in the ice room for our whole stay and numerous other things that fell back on housekeeping For a hotel this nice I would hope for some cleanlinessnI never heard one story or saw anyone win anything on the casino floor The bars where cool the breakfast at the buffet was good way better than buffet food the restaurants and shops all were greatnnNow I am back home and checking my accounts and I see they charged me an extra Just a one time charge of days after my stay I would have checked my itemized receipt that I was promised in email at check out but I have not received it I can only assume it is for the broken glass and stain on the terrace that was there when we arrived but who knows I have tried to contact them times today and whoever the operator tries to put me through to the phone just rings until it goes to a busy signal and hangs upnnOh and the stupid tv control thing yeah its a pretty neat idea to have all of your room controls on your tv but the thing had to be reset constantly just to function as a tv Then when we tried to order a movie one late night and it did not work the tech noticed that I was never properly logged into the system He called the front desk and had them log me off and then back in But they all forgot to tell me that after that my keycards would not work anymorennOverall I would not recommend staying here The service is slow or non existent checkin is not only slow but charged me unnecessarily compared to other casino hotels we have stayed at the cosmo is expensive a tad rude dirty and in general not worth the hype