text: This place is a dump The worst customer service we have ever experienced First we get welcomed with the news that there s a a day Fremont Experience fee We could care less about but this was not disclosed at the time of reservation We were told that the fee was to cover the Fremont Experience out the front door which We might add is the street in front of the hotel a PUBLIC street Get to our dark and extremely dated room in the Carson Tower which has not received a renovation since Sinatra headlined here In room water in room coffee Really The hotel pool was closed on Saturday due to a hazmat problem We were disappointed as we had planned to spend the day by the pool Called the assistant general manager Julio who explained the problem and we were only offered late check out the next day Not much considering we had a am flight Sunday morning Obviously declined Called back to ask for some sort of compensation still waitingnJulio finally called back after over an hour and said there was NOTHING he would do to compensate us for ruining our day The uncaring and apathetic staff here are unbelievable nFinal slap in the face I go down to run boarding passes for flight find out there is a chargeto run a boarding pass There are no comment cards in rooms I wonder whynLike I sad a DUMP and an absolutely insulting experience