text: Totally concur with other reviews TERRIBLE Refrigerator broke in a rental property on a Friday They did not respond until Tuesday Did not order parts until Wednesday Then after getting the parts the following MONDAY they did not get back to install the parts until FRIDAY I had no choice but to deal with them as they were hired by my home warranty So it took weeks to get a very common Sears Kenmore refrigerator fixed They could care less about fixing your stuff