text: Unfortunately I could not give negative stars so it gets a nI am a travel agent that specializes in housing and I travel myself a lot This is by far one of the worst stays Iv ever experienced and that is saying a lotnFrom check in to check out every possible step was a fail I will not bother to bore you with all the detailsnElara Hilton needs to take tips from other hotels on the strip and train their staff properlynIf I was not a local on staycation I would have done an early check out and demanded my money back nPrime example of incompetent staff When asked the elevator security where the concierge desk was they had no idea nIt would also be nice if Elara management would not reply with a cut and copied response they use for everyone giving a negative reviewnGet it together Elara