text: Everyone I dealt with was courteous and informative However the tech was there for about min and proceeded to explain to my spouse that the belt was a special order piece and by the time we paid for the parts needed plus labor to fix the year old garage door we would be somewhere around the tech said that for we would have a brand new unit and that he happen to have one on his truck Luckily the tech was mistaken so we scheduled for the next day When I did about min of research online that evening I found the special order belt and the receiver board and had it day shipped for It took me about an hour to install all the parts and it works like it did when it was new It is nice that they do not charge a service call or trip charge