text: In my years of experience in contracting home renovations and dealing with subcontractors I have never dealt with a company that makes more mistakes than AVWnAmerican Vision Windows has a sales pitch that states very clearly that the owners of the company had a bad experience with their window purchase so they decided to open AVW so that others would not have a similar experience I suspect the owners and I could compare notesnFrom the beginning of our two projects with them they have consistently had inept contractors sales people and suppliers on our jobs We started our nd project in November of and they have still not completed this project We have lost significant time money and aggravation over this project the first project was less of a problem but was only a window basic replacement job the AVW employee who initially showed up to install the windows we bought was bad mouthing AVW not a good sign nOn our second project they have mismeasured openings and then forced the window into that openingonly to have to tear out the stucco and replace it MIsmeasured openings and then tried to blame that mismeasurement on me They installed a window that was off leaving a large gap then remeasured the opening with their expert window measure man who never showed up in the beginning of the project to measure the windows properlyand delivered a second window that was still offand expected me to accept itwhich I did even though the reveal on one side of the window is more than the other and it is noticeable They have repeatedly delivered and installed damaged windows They have delivered and installed doors that were incorrectly ordered by themand then sent out incorrect replacements timesdamaged the door frames when replacing them They did not offer to replace the damaged door frame instead they used pliers to bend it back in place and a sharpie to cover up all the scratchesnThey have brought out FIVE replacement pieces of glass on one very large windownever bothering to inspect the product before they deliver and installed defective glass each and every timenOut of windows they have had to replace of them once two of them twice One of them times and countingnThey were contracted to paint the stucco that they replacedthey never painted anything We got water damage in a bay window due to the contractor not properly sealing the job before he went home for the night It rained and our wall and insulation got soaked the baseboards buckled and interior paint bubbled they did repair this damage but neglected to repaint the damaged materialnI could go on for another full page but I suspect you get the picturenI have taken time off work to meet them at my home time after timeand I have been patient and not complained until now after more than monthsnTo make matters worse last week after they installed yet another faulty window I contacted them to discuss the final bill and the fact that they have cost me significant unpaid time off work and the manager would not discuss the bill with me unless I signed something waiving the warrantynI have sent several emails to the corporate office and have not received one replynI have read many positive reviews and in fact one the reason we hired AVW was due to the positive reviews on Yelp I do not share that positive experience and unfortunately would advise you to stay away from this companynnUpdated Monica from the California office contacted me and expressed regret for the problems we have experienced with AVW and their suppliers Monica wrote off the balance of our bill a small percentage of the total bill to compensate us for the paint time off work and the headaches which was a nice offer but still did not amount to the time and frustration I like Monica and appreciate that she stepped up and made a concession and I do believe she cares but that does not change my my experience with AVW and my rating for the company is still negative nThe job is still not complete but Monica promised that the supplier has made extra effort to get the last window replacement rightand it will be inspected before it is delivered