text: Lousy warranty Lousy customer service Small company not open on weekends so you cannot get service in an emergency however that does not stop them from calling YOU outside of normal business hours if it pleases them The first time I used them they were just plain rude to me and attempted to avoid service within the required hour clause in the contract so I pulled out the fine print on them they wanted to have someone out in hours but I put my foot down This year my wife received an overdue notice for a payment for service they lost accounting of luckily we had bank images from cleared check Tonight they called me on a Sunday evening hours after I left a message on their service to tell me that I would have to call a third party company to schedule service for my broken air conditioning the following day what a joke They make you do their job for them but they are always right on time with the renewal notice every year I enjoy giving them an extra dollop of my type A personality as an additional reward for what lousy business people they are and for the unprofessional tone of their voice a single voice it would appear Tonight they hung up on me LOL Guess I will be leaving some more messages on their service Go with a company who knows what they are doing that includes handling an upset unruly customerbecause that is the business yallthis company is not that company