text: The resort hotel itself is at a decet location depending on what you have planned Check in was easy did not have to wait very long After tipping for the service was offered a complimentary upgradeview The suite was close to the elevator itself was beautiful however the view was a little disappointing But we do love the room Why then only starsnn House keeping was disappointing had to call in order to ensure we get our rooms cleaned and yes we did tip for house keeping as welln After coming back to our suite from our trip we noticed that house keep supplies were left in our bathroom since priority service line front desk line took a long time to respond we ended up placing it back on a cleaning kart in the hallwaysn Room service food was meh food was COLD and for the price of for meals we expected a lot moren What was worse was the check out part nA We did not receive a receipt in our email turned out that they sent it to the wrong email it would be a lot nicer if they were to confirm all the information taken down was correctnB We paid for a full vacation package and upon check out we noticed that we were billed for the room Luckily we stayed behind and ensure that we received the receipt Can you imagine after coming home from a nice vacation and found out that you were billed incorrectly The service person could not make decision on the spot when obviously this was an error on their end and had to get an approval from a manager which i understand however having to stand there and wait was not fun especially if you are in a rush to go else where eg airport at one point i even said to the agent you know what it is only it is okay forget it Anyways they were able to resolve it at the end Got the pictures of all the receipts AND FOR OUR INCONVENIENCEthey gave us two pens lol sighnnReview Meh I have experienced betternnTip Service in general was decent as long as you are polite and tip well you can pretty much get what you ask for done But expect to wait or having to make that request on your own house keepig oh and do not try the room service not worth the moneynnAdvice Did not have to do this when i visited other hotels but i guess human error mistakes can happen double check your billreceipt before you leave nnTo sum it all up it was a short vacation we did not get as much done as we like so we definitely will be returning to vegas but we would reconsider whether or not if we would like to return to Palazzo