text: This has got to be the worst Westin in the universe Is this even a Westin or did they take a Motel and change the name and wallpapernnThe first floor lobby is not a lobby it is a really cheaplooking casino The hotel probably posted signs that say No Smoking but it reeks of smoke nnWhen I called to order breakfast they neglected my order bc they could not figure out my room number does not the phone service do that automatically that is why they know your last name I called an hour later to ask where my food was and the manager had to fix this simple problem nnThe chicken entree I ordered was terrible Teaches me for being lazy and wanting to stay in my room for the internet Chicken was dry and tasteless fries were way way way too salty there was too much salad dressing and it was too rich nnApparently Starwood members are supposed to get free drink service every night but when I checked in they specifically told me it was not a complimentary service nnI received an urgent FedEx package the morning after I checked in and no one bothered to inform me No slip under my door no phone call Again I had to track it down myself nnSeriouslynnOf course there were also a few good things about this place The guy who hails cabs is super nice and friendly and so is the guy who brings up room service I may be spoiled in thinking this although I do not think so but while I appreciate those things they are expected at a Westin