text: Ok this place is a SERIOUS dump And I mean DUMP Do not for a second think that it is a four star hotelnot even close I think Motel would have been cleaner But let me start from the beginningI hemmed and hawed for nearly a week online searching for the best place to stay on our honeymoon Based on the star status and good reviews I saw online it sounded like the best place for a suite with a jacuzzi which was specifically what we were looking for I was ready to book a room with MGM or Bellagio but became convinced after reading good reviews that we would get more from our money with a Celebrity Suite at Luxor which sounded really cool and looked amazing from the picturesso we booked the room nnWe get there and immediately get accosted by time share people in the lobby which was really tacky and obnoxious And they made it sound like they wanted to give us comps and gifts because we were getting married never mentioning until the very end of the whole schtick that it was a time share thing I was pissed Then we check in We are on the th floor in the Celebrity Suite Get into the elevator and it is my fiance and another lady Immediately the elevator sounded and felt like it was not working right really rickity and scary No big deal I tell myself it has to go up on an angle Okay Then as it is going toward the th floor we hear a big crash sound and it stops abruptly and drops down at least a floor and bounces getting stuck It scared the living CRAP out of us The lady grabs my fiance and screams We all think we are going to DIE The elevator is stuck and we sit there bouncing back and forth with it feeling like it is about to crash any second My fiance hits a button and we drop down to th floor and the door opens We get the hell out of that thing fast We are all seeing our lives pass before usI am thinking we are going to die before we ever have a chance to get married My fiance who is a very tough guy compared to most said it was the scariest thing he has ever experienced in his life He thought he would diennSoafter that we are ready to run from the place but decide just for curiosity sake to check out our room We go in and WOW what a shock It was smaller than the pictures and description made it look and the most dramatic issues were the SMELL and the horrific stains on the carpeting along with areas of the carpet that were pulled up Totally disgusting I mean seriouslyI have stayed at Motel that was cleaner and nicer At that point we just laughed and thought we must be on a show like Punkd or something It must be some kind of a joke nnWe went down to the front desk to tell our story to the manager I explain to him about the scary incident on the elevator as our number one issuehis response We have not had any other complaints Oh okay then it must be our imagination I tell him he needs to have someone check out that elevator as something is WRONG with it and please address it I could tell he was not interested in doing thatnNicennThen I explain my dissatisfaction with the room and all he can say iswhat would you like me to do Um At that point I told him we just wanted to get the hell out of there and give our money back He did so without ANY attempt to fix things or give good customer service Unbelievable The attitude was almost as if he is hear this so many times he is tired of dealing with it and just immediately refunds people and gets them out Which is probably the casennWe quickly took a cab over to Bellagio which is where we should have stayed in the first place and had a wonderful time there It was like going from hell to heaven