text: I purchased a Groupon for a full set of eye lash extensions and was excited to get started When I called to make my appointment the last thing they said to me was We expect gratuity on the retail price of your service is that going to be a problem I was a little surprised but said No To me gratuity is based on the services received and if I chose to give that is up to me When I arrived for my appointment I checked in at the front desk and they had me sit and wait I noticed that when other people were checking in they were offered beverages so I am not sure if it was because I was only there for the eye lash extensions and they were there for hair services I was greeted and brought back to the treatment room I was worked on by Kai who was very nice friendly and informative She explained to me that they would last anywhere from weeks and that a fill in would be and it would depend upon my eyes and when I felt I needed it It took about hours for the whole process but Kai made it very comfortable nnAt the end of the service she did tell me that one of my eyes had finer lashes and that she might need to make a few adjustments She told me to let it settle over the weekend and see how it was next week And if any of them fell off or if I felt that the one eye needed to be adjusted to just call Welll days later and that eye had lost almost half of the lashes The lashes that were remaining were flipping upside down and sidewards Kai had given me a mascara brush and said if that happens to just comb them the correct way Did Not work I called Primp Blow during office hours and left a message for a return call No responsenn days later I called and left another message that I had barely any lashes left on eye and that I really needed them to fix it I did leave this message after business hours no responsenn days later I called and finally got someone on the phone I was really upset and they said they would relay the messages to Kai and scheduled me to come in that Friday to get it corrected They said they would put notes in the system about the issuesnnI arrived on Friday and was greeted by Kai I told her of my prtoblems reaching her and how my lashes did not even last on that one eye more than days She kind of blew it off and made it sound like no big deal we can fix it So an hour later she tells me that its all fixed and she had to use a different glue and different lashes on that eye so that it would stay better I went to the front desk to check out and was informed that it would be I was in shock First of all I was told that a fill in is and nd of all I had left messages and no response to the lashes being defective right away nnI do not consider this customer service I was told my Kai that if there was any issues she would fix it no problem Well apparently that really means We will not call you back until it too late so that we can charge you for another service nn It did look great though when I left there And that is why I will give starts But its now days later and the lashes are flipping up side down again on both eyes Def not worth the time money or aggravation There are plenty of other places that do the same service for less money with better customer service