text: Yo same thing with referrals Different need for a visit This time I have got Yelp to advise fellow patientsnnIf you are coming best come with a hard copy of your referral Faxed referrals seem to zip into this mysterious vapor cloud In other words the fax machine is like Cookie Monster It gets hungry and likes to eat things The front desk will not be happy with you You will not be happynnHaving learned from my hip issue yes I am falling apart I clearly explained that my referral was being faxed over at the time I made my appointment Whomever I spoke with acknowledged this I stressed I was not in a position to drive and pick up my referral Right foot is out of commission The front office said this was no issue and they would call to followup if the fax had not been receivednnToday I arrived for my am appointment flustered Late my ride side swiped a car Not my fault However I did ring the office to let them know I was running a tad late Upon signing in I was informed wait for it that my referral had not been receivednnFinennI inquired if any followup had been madennNonnI recapped yesterdays convo Yes I had this conversation yesterday with the front desk over the phone The replay went over like a mind eraser drinks had been given out with coffee that morning nncricketsnnOn my way out I asked for my account number so that I could access my information online The front desk wrote down a number on a postit and said Enter this number on the web sitennThe website There is only one website on the interwebs I blinked a few times and patiently see what I did there asked for the web url She was going to write it down for me Then realized she could simplify the process by writing the account number on the formnnThat being said my visit with Sean was great He understands the reason for my visits and I am happy to be working towards my goals The intake process was thorough and the exercises were clearly explained nnIm sorry to have written such a negative review However this was a similar experience to my first visit Except this time I controlled my voice And did not let the irritated expressions of the front desk get to me Going to see a medical professional should not be this challenging