text: This place has some redeeming qualities One is the food manager Katie She helped me out and I cannot thank her enough But what blows my mind is that no one outside of the New York City area knows what a good freaking bagel is You would think Einstein was the shiznit They are not but I wanted something reliable and I do like their egg sandwiches so I went in to order one while I was on conference this is right across the street from the conference center nnAnyway I place my order which was nothing too difficult Spinach mushroom and cheddar egg sandwich When I visited California in I had a good experience at an Einstein so I tend to gravitate though I think their bagels are shit I mean hey NYer here in the duh howse So anyway I wait and the guy clearly got confused As it took me till I was in the conference room waiting for the presentaiton to start that I realized the ONLY thing they got right in the order was the type of bagel I wanted nnNow at that point I would have just taken it and eaten it But there was asparagus on it Homey do not do asparagus So I stormed across the street Honestly I felt bad bc they were very nice and I just had a bad food experience across the board so far in Phoenix I order something so simple and it got fucked upnnSo I talked to Katie the food manager and she not only personally took care of it she gave me a ticket to get a free sandwich and coffee on the house So I said all righty then I took advantage of it and while they ran out of spinach seriously WHAT IS UP WITH PEOPLE IN PHOENIX RUNNING OUT OF GODDAMN FOOD IN FOOD SERVICE they got my order right and it was delicious So in a snap I know this is here But I probably will not be back here for awhile but thanks to Katie she rocks and the Hyatt which operates this franchise should be honored to have her working for them