text: I have been a long standing customer of the Mirage resorts and because of this I chose the Aria over the WynnPalazzoVenetian for a very special girls weekend for the of us It is not every year we turn and we wanted to do Vegas in style and feast relax and spoil ourselves silly Although the Aria is a beautiful establishment every SINGLE touchpoint was FUBB EffedupbeyondbeliefnnOur rooms were not ready at check in which is PM in fact most of our rooms were not ready until after PM We ran late for dinner because we had nowhere to get ready and in desperation asked to use the spa to get ready We faced all kinds of attitude from the spa and fought our way to get in Of course before we even got to the spa it took the bell boys approx minutes to get our bags from the conveyor belt Once we got back to the rooms after dinnershow we checked into our rooms They were nice and clean but not minutes after getting in a few of us were woken up by housekeeping who demanded to know when we were checking out because they needed the rooms It is called communication with the front desk people it is not hard and it is a part of your jobnnThe next day after running around doing the spa thing and shopping we returned to our room only to find a chewed up piece of gum stuck on the entryway tile OMFG are you serious We picked it up and had to throw it out ourselves The rest of the room was clean and we had fresh linenstowels but had NO idea where that gum came from since we were not chewing itnnWe got room credits for the terrible service but we could NEVER find out how much credit was remaining on the rooms unless we asked everytime we used it AND every time we used the room credit the merchants bartenders retail assistants would have to call the front desk to open the credit So once we checked out of the hotel it turned out that we were over the credits and still had to pay a remaining balance I am still not sure how that happened since we had to open the credit each time to use it so how does one go over the limitnnIt was the first time ever that I was TIRED of complaining and just started laughing at how comically disorganized this place was They did not have their shit together at all and it was like staying at a star hotel at star prices but a bunch of incompetent fools ran the place HORRIBLEnnThe Jean Phillippe chocolatier shop is amazing The spa is gorgeous If you want to be treated badly but still pay alot of money please check out the Aria You will be stepped on treated like shit and then robbednnPS I have completed the Aria customer satisfaction survey and requested that they call me I have yet to hear from them I am still waiting