text: For such a nice hotel you would think there customer service would be up to par Upon check in the staff was suppose to have in room surprise amenities awaiting my wife which they were notset up a week in advance There form of an apology was a room upgrade Same room just a few floors higher The TV did not work and neither did the in room movie service There excuse was there are thousands of rooms and they can not keep them all working all the time Nothing was offered for that At adult pool apparently all the front row chairs are reserved for cabanas Which is fine but make sure they are marked We had a cabana waitress come over and yell at my wife to move because we did not have a cabana Not even a please just yelled at her to move The chairs she was sitting in were not marked in any way All they had to eat at the pool was pre packaged sandwiches and when you are allergic to certain things it makes it pointless I was so taken back on this trip Upon checkout and speaking to multiple people no one even cared They got our money and they were done with us It was our first Time staying there and we will not be going back Should have stuck with the Bellagio which we are use to and will stay there from now on They had me fill out a comment card Like I will ever hear anything back on that one what a joke