text: Dyson paid to have my item fixed this place was the closet authorized fixer Poor customer service i called them a week after i dropped off the vacuum just for the guy to say that they had to order a part and it would be at least more days Honestly it is free I do not really care how long it takes but call the customer and let them know what is going on do not just call them weeks later and say ok your item is ready for pick up Rating is for overall POOR CUSTOMER SERVICE