text: I visited this location on a tour with eight other folks and this was one of events I was looking forward too The experience started with a young attendant behind the counter that was attitude and sadly that left a bad taste in my mouth as that was my first impression of this businessnThe instructor was strict and knowledgeable but you want that in someone that is teaching you what to do and how to do it and I hope he recognized the uphill climb he had to make was due to the poor customer service that met us at the doornnnThe Goodn The experience was enjoyable just marred a bit by someone that had an attitude that rubbed off on the rest of the staffn Protective gear provided if you do not have your own or are travelingnnnThe Mehn There is a list that could go here or bad I am all for giving a place a second chance and may as the manager taught the rookies well and was knowledgeable as I said but came off very defensive due to the fact that I do not think they were prepared for eight people showing up at one time and did not have the space to put usnnnThe Badn I suspect that there was a lack of communication on the managerrangemaster side letting people know that a group of eight was showing up I say this because it seemed like a surprise to the gentlemen that we spoke with and the person that the arrangments with was not there that dayn The initial attitude when we walked in did not go away the entire visit and took away from the whole experience Even though the glass between the range and the showroom is bulletproof you can still see people getting pissed off and glaring though at you Also the What when you went to the counter was not that inviting either how about a Hello can I help you or a What can I help you with n There was a point when an older staff member went to the lane on the far right and fired off a succession of shots in a row to test the younger manager to see if he would do anything When the younger guy came rushing in from the retail space thinking that one of the folks in our group was being a jerk the older staff member was in the corner timing him Since we all figured out what the older staff member was doing it made our interactions with everyone else even more tensen With everything from above customer service is still just that sadly this place lacks it