text: This review is for NEW YEARS EVE ONLYn My girlfriend and I had an reservation and when we arrived there was a line out in front of the door They were NOT ready for the nd seating and took almost minutes to finally start getting everyone in and to their tables n I ordered a very EXPENSIVE bottle of champagne and you would have thought the waiter would have taken care of us but he pretty much ignored us After he poured our champagne he placed the champagne on the piano where ANYONE could have just poured themselves champagne from OUR BOTTLE I had to ask him to get an ice bucket and move it NEXT to our tablen The waiter took our order for appetizers which was about different options and he would bring them to us with sauces He brought back our order but had lobster claws and only a couple of stone crab claws I asked for what we ordered and he went back to get more He came back with only and said this was ALL they had they were out OUT after only minutes into servicen We ordered a Caesar Salad for and when they brought it we tried it and you could tell it was pre prepared as the lettuce was soggy and the salad was over dressedn Dinner came and at least our steaks came out greatn The waiter brought us dessert no choice on this huh and they were from a crappy pre prepared bakery complete with the paper on the bottom of both desserts Both un edible n This was by reservation ONLY so for you to be so totally UNPREPARED on service food etc is inexcusable For the prices you charge you should be ashamedn I have traveled around the world to some of the finest restaurants in major European cities and they know how to take care of their customers where you want to come back Dominicks is arrogant and thinks they are the be all end all Guess what you are NOT all that Restaurants are driven by customers and how you treat your customers will determine how well you will do Unless you FIX your problems not only will you fail for next New Years but I cannot see you being in business for long In this economy restaurants are NOT a necessity and people will go where they are taken care of as well as for the food You are NOT cutting it with your customer service and for your sake you need to take a good long look at how you are mistreating customers and change it If not you will be another asterisk of and this was where Dominicks USED to be