text: I recently moved to Las Vegas and have been searching relentlessly for a new Aveda certified salon to get my haircut I found this place on yelp and read about the many positive experiences other guests have had so I decided to give it a shot I came in and my immediate impression was that salon was nicely styled the ambiance was relaxing and the staff on that day was very welcoming The receptionist was very courteous and professional and assisted me with making a appointment on the upcoming Wednesday at She gave me a reminder card with the specific date and time to ensure we were both on the same page nnWhen I came in for my appointment I was told that my appointment had been set at instead of I told the receptionist that I had scheduled it at but she told me that I had set it at I immediately pulled out my appointment card that they made in which upon seeing it she apologized for the mistake on their end but made little to no effort to rectify the situation other than to book me another reservation at the next availability nnI was not so upset to see a careless mistake being made But being in the service industry I was more so disappointed to see that there was little to no effort in service recovery I would have wished for maybe more of an attempt in accommodating the fact that they made a mistake on their end I am not asking for a free haircut or anything but I just did not feel as if they really cared about my business I choose to go to an Aveda certified salon with expectation of paying a higher price for elevated service It is a little disheartening when a mistake is made and the service provider does little to recognize their error I am sure that this salon holds very talented hair stylists but I wish the service aspect would have been more on point so that whenif an error is made I would have an incentive to return