text: I found out yesterday that all UPS stores are franchises and totally unconnected to UPS I would never ever use one again While in Kauai two weeks ago I bought a good quality ukulele hundreds and sent it to a relative in the Midwest It was missing for nearly weeks finally found yesterday Still not delivered and opened so do not know yet in what condition nnUPS blamed the UPS Store in Kauai the store blamed UPS The long and short you have even less protection than sending directly with UPS or even the POST office for heavens sake because they both can blame the other This is backed up by legal disclaimers in backoftheform fine print I used this store once and they were WAY unfriendly but I find that is true of other UPS Stores And now I am done with all of them