text: if i could i would give it a negative starsnni think most people wants to stay there for the looks of the hotel but behind the looks it is all chaos ni booked the hotel for this past valentines day weekend I was trying to book online for two rooms and it did not allow me to do so so i called in to book it Jimmy helped me he was busy at the moment so he asked if i can call him back in mins so i did when i called back he appolized for the wait and he said i will lower ur rates to instead of for both rooms he also said he will throw in the credit for both rooms to use at their resturant which is a pomotion that offered on their website i was very pleased with his service so the weekend came we arived on the th sun i checked in around toni was the one that helped me she did tell us that we have a credit for both rooms use anytime and no minium purchase is nessacery so we got our room keys went to our rooms i noticed in side our room there is a doubled door on the right side of the door there is a huge crack on top right away i tried calling front desk and no one answered so on our way out we stopped by the front desk to notify them we waited mins to do so cuz there was a customer in front of us Jimmy was there and i told him and this other guy was next to him and i had family members wiht me witnessing this and they said it is ok i will not be charged for it so we thought it ok like they said so that eveninng we ate out and we were going to use the credit for our breakfast the next morning so i alled the front desk just to see how do we use it i called and jimmy answered so he siad just tell them our room number and we will be able to use it so early morning the th Valentines day we want to have a quick breakfast there and be on our way back to LA we went to the resturant the server said she needs to check with the manager about the credit thing so the manager Ben came over and said jimmy did not have the rights to do so and told us we do not have any credits with a very bad attitude rude and no respect as if we were trying to take advantage of them so we asked to speak to jimmy and toni he said they are both not there at the moment so we got up and left it is not like we had to eat there but totally ruined our valentines day morning we know we will NEVER go back there again so around wed the th i noticed a is being charged on my credit card so i called to first address them about what happend and Susan said jimmy does not work there anymore how strange susan said she will leave a note for the manager about my complain and a day gone by no one called me so i called again and jason the manager spolized and said that Ben should not against us to use the credit he does not know why he did that so is ben racist against asian people i do not get it then i asked him about the charge and he said oh it is cuz there is a damage on the door OMG really you must be kidding me i notify you guys right away and i am being charged i asked him dou think it is fair to ur customer and he questioned me back do you tink it is fair to the hotel wow really threw me off and he said he cannot do anything about it beause there a report done already the room was fine b we checked in and while we were there checked out that is when they found out what a complete set up and on top of that jimmy does not work there anymore so jason told me he will call me back regarding the situation when he called me back he said he will remove the charge since we did not get to use the credit still make it seem like it is our fault i know there is nothing they can do to make it up for our valentines day morning ruin it already and charged me for sth we did not do Ben did not even bother to call to appolize what a messed up hotel management jimmy was the only nice guy there and the rest of them all have an attitude problem the room we stayed in can hear a plane pass by every mins worst exprience ever nnwhat a nightmarendont just gop for the looks people