text: My girlfriend and I stayed in your hotel the Luxor for nights starting august th and th We had reservations for a king bed in the smoking section of your hotel we arrived at your hotel at around noon aware that the room would be open at three but wanted to verify our reservation and the possibility of it being available early after waiting in line for minutes or so which seemed a long for such a big hotel we encountered the front desk receptionist We were not greeted in a welcoming fashion she seemed bothered with us from the very beginning we moved up to her desk As I tried to inquire about our reservation she ignored me or answered in a very rude manner It was frustrating to have to deal with some one who made it seemed as if we were a nuisance and our questions apparently annoyed her After speaking for about two minutes being very dismissive of any questions I would ask she tried to change our reservations to two queen beds without refunding the extra dollars that the king had cost us we were able to get a king but in a non smoking section After this we learned of the never mentioned resort fee that you must pay even if you choose to never use their pool or any other service which seems to me is just a way to charge extra dollars on to the room charge and i do not understand why it is not included in the room rate Through out this check in she was rude and unwelcoming which made my girlfriend and I question our hotel choice Your Front desk receptionist is the first image and the first person everyone has to deal with in your hotel and I find it unacceptable that a world class hotel would treat us in this manner For my Girlfriend and I is specially difficult to travel we do not have a lot of spare time to enjoy of vacations and it is costly for us to do so since we are both working students We put a lot of effort in being able to afford small vacations It is because of this experience that when we do return to Vegas it will not be to the Luxor since it lacked one of the most vitals qualities of a hotel hospitality