text: This review is for the Ritual Spa and Salon on Rampart in North Las Vegas I purchased a voucher from Travelzoo and was so excited to visit the salon for an minute massage The salon was fully booked on the days I was available and offered to accommodate me beyond the expiration date so far off to a nice start Niki was super nice and made the experience seem well worth the hour drive for the service nnOn the day of the appointment I had difficulty finding the facility and phoned at the time of the appointment as I would likely now be mins late and needed assistance in finding there building I was astounded by the response I received when I phoned I was telling the person on the phone where I was and she says you are in Boca Park we are in Tivoli Village and if you cannot be here in minutes we will have to deduct time from your service I respond by saying I am not familiar with this area so I may not be there in minutes She proceeds to tell me this is not my problem nFirst of all when someone is paying for a service this is not a response you want to provide as part of good customer service It is somewhat frustrating when you are trying to locate a place and cannot and then get a rude response instead of can we reschedule or work with you on a different time instead of not my problem At this point I suggested to cancel the appointment nnI phoned Ritual when I got back home to speak with a manager about the conversation only to find out it was the MANAGER that was so rude and proceeded to again argue with me over the phone I would highly recommend not giving this place the time of daynnThey should allow you to post with negative stars as a rating