text: I have not been back nor will I ever go back to Fitzgeralds Their New Years Eve event was the worst that I have ever attended I have been trying to get a refund of my ticket price because I did not get even close to my moneys worth due to a dangerously over capacity crowd a glassware shortage slow bartenders and a breakfast buffet that never materialized I have been trying to resolve this issue with the manager Mike Palmer and all he did was offer me a coupon to return and give Fitzgeralds another try The problem is that I do not want to go back and eatdrink in an establishment like Fitzgeralds I would simply like either the manager or the owner to call me which I have requested at least a half dozen times since the event but I still have not heard from anyone Even if there is no refund I would still like them to answer simple questions like why were the bartenders overserving patrons that night I routinely saw single customers order or more drinks at a time how many tickets were sold vs the max capacity of the venue and what officials witnessed the crowd that night and deemed it safe to continue selling tickets or letting patrons enter the buildingnnVery dissapointing customer service very irresponsible way to run a barrestaurant Very upset customers