text: I have mixed feelings I was recommended by a friend because my usual groomer was hurt in an accident and has been forced to temporarily close his business As most pet owners are I am very cautious and selective on who I leave my pet with I took him in this morning for a full groom When we got there there were several other people dropping off their pets as well I was asked if I was new and stated that I was One of the gals got my paperwork and came around to get my dog She did not even take a moment to introduce herself and make me feel comfortable about leaving him there She did ask how I wanted him cut to which I responded that I wanted a short all over cut but not showing any skin I specifically requested that his head not be left long and poofy and that his tail was trimmed up She then took him back I filled out my paperwork and leftnnWhen I came back to pick him up there was one person working in the front I informed her that I was there to pick my dog up and she gave me the price which by the way was very reasonable and just as quoted over the phone She then ran my card and asked me to add the tip on at that time That was before I even got to see what kind of tip I wanted to leave As in any situation a tip is earned by performance and satisfaction of the customer I never hesitate to tip on the heavy side when I think someone has done a great job After I paid she brought out my dog While she was in the back getting him someone else came in As soon as she came back up front with my dog she started to help that person before she even handed me the leash It was pretty much just a here he isnow go There was no how does he look for youor are you happy with this nnI have to definitely say that he looked and smelled great with two exceptionsshe left his head long and poofy and his tail is huge and poofy Both things I specifically requested not to happen Because I am a realist and know what happens when you send something back or have someone fix something you do not care for I did not have her take him back and fix it I would not take the chance that their frustration would be taken out on my petnnAlthough for the most part the grooming was very good the customer service needs some help Being busy is no excuse for poor service when people are spending their hard earned money in this economy All in all I am very on the fence and undecided if we will give it a second try