text: DO NOT USE COX False charges and terrible customer servicenand I usually only write positive reviews see my other reviewsnnI placed an order online for TV and Internet and then went into the store to pick up the equipment the salesman said there was no record of the sale or charges I checked my account he was correct that there was not a charge so he took care of me this is where I should have just walked outnnI was going to get the TV and Internet bundle he informed me that there would be an installation fee and I would have to buy a router or I could upgrade to the triple play bundle which would include a phone but would also include the router and would waive installation fees I agreed as the savings upfront was important than the extra month He then proceeded to give me the router and other equipment and set up an appointment for the tech to come out and install nTech came out all was well nnExcept months later when the router which constantly lost connection finally died I called Cox to set up an appointment and they notified me that there would be a charge for the service since I had decided to use our own router But wait I did not use our own router I used the one they gave me As it turns out the salesman never made a note or any record at all indicating that he gave me a router I spent HOURS on the phone explaining this to them and finally after calling several different numbers reached someone that agreed and told me there would NOT be a charge and that I was using their router I set up an appointment and the tech came out he investigated and found that the router was faulty and the issue was not my fault and replaced the router I verified again with him that this was their router not mine and that there would not be a charge since it was not my fault He agreed with this and went on his way nnA few days later I received a bill in the mail charging me tax and fees for a service charge I emailed Cox and was told that since I used my own router I had to pay a fee I explained to them again that this was not my router the salesman gave it to me they told me again since it was my router and there was no indication it was given to me that I would be paying for it nnThe only conclusion that I can come to is that the salesman needed to sell the Triple Play Bundle so gave me a router known to be faulty returned by someone who was renting it and never made a note about this as he was probably not supposed to it in the first place Now I am stuck in this situation and have spent HOURS with them trying to get it changed so it shows the router was given to me and to get the fee waived No one has been helpful their customer service has been terrible I have called several numbers email and did the online chat nnThey are scam artists and have HORRIBLE service DO NOT USE COX nTry out Prism or wait for Amazons service