text: I was so eager to like this Joann It is huge and it superficially looks better organized than some of its sister storesnnThen I discovered that the appearance of organization somehow hid the item I was looking for Every time I looked in the direction of a clerk she avoided eye contact and scurried off I checked whether I looked scary not a great hair day admittedly but no worse than some of the other customers and indeed other customers I passed in the aisles treated me as perfectly normal and they are not paid to make me happy So presumably the clerks at this Joann are shy forest creatures who are working retail as a sort of therapy to overcome their aversions to offering customer servicennI finally got a clerk cornered she dodged and feinted but I was faster and sneakier and asked where I could find the thing I wanted She went all wideeyed and sarcastic about what is THAT Sarcasm is admittedly contagious as I will admit I responded in the same sticky sweet tone with THAT is something I would expect a clerk in a craft store to know about She said with false sweetness that she would never heard of it No offer to find a clerk with a clue no apologies nothing but standing by her conviction that she would not offer customer service no way no hownnThis would be a twostar review except that I cannot find the damned item on Joanns web site so it is possible they really do not carry it But she could have simply said I do not think we carry that but if we do it would be on aisle X That would have qualified as acceptable customer service and I might even have gone ahead and bought the other items I was considering rather than totting this incident up as yet another reason to find alternatives to buying from Joann