text: FOLLOW UP ON BETTER BUSINESS BUREAU COMPLAINT TO STA FILED ON nnThe conclusion of my complaint to the Better Business Bureau arrived on August th The response consisted of a letter from STA and two wav files The STA sales manager responding to the BBB advocate had included as evidence that the agent with whom I had dealt had not misled me in our discussions of changes in flights and fees nnWhen I tried to play the wav files to review the conversations neither of them would open I did not contact the Better Business Bureau again to find out if they had been able to actually play the files although it is a point that I would be curious to know nnOn Facebook I have had an active discussion thread describing my dealings with STA The board moderator has encouraged me to write to him to discuss the matter but I have instead preferred to reply to his messages on the board because I have wanted to keep the pressure on STA to respond to my case I have kept my tone firm but insistent as the tone of these reviews have been framed nnToday I went to post the result of the BBB complaint but I found that the board has now been disabled by the moderator nnCongratulations STA You managed to neutralize a single solitary broke dissatisfied graduate student A solid days work