text: We shopped at Furniture Row a few months ago looking for a new couch and king sized bed and frame We found everything we really liked there and were happy to purchase at the prices givennnOur couch arrived on schedule but our bed only arrived with the frame which was odd because we were told they would all arrive together We were then told our mattress had to be made because they ran out It took another weeks before the king sized mattress actually arrived I do love the mattress and frame however so I am giving this review higher than a onennOnto the couch The couch came in and was great until we learned it had stuffing instead of pillows inside meaning we could not really ever remove the stuffing to wash the removable cases Seems pointless to have a zipper if you will not ever use it Then about months into use the cushions started bunching up and being wrinkly We went back to the Furniture Row to ask if there was something that could be done three timesnnOn every occasion a sales person lied to our face by saying they would contact their regional manager and he would get back to us but there was probably nothing they could do He has not contacted us yet in over a monthnnShort version My bed is really nice my couch is less than stellar and their logistics and customer service are amazingly bad Would not suggest using this company if you expect to ever need customer service help