text: I am a frequent here at both THE hotel and Mandalay Bay but this weekend changed that indefinitely for good I would not think to come back here ever ever ever Overall my stay here this past weekend was horrid because it was one bad situation toppled on top of another Room was booked under casino in APRIL and we did a follow up a month before arrival and THE SAME DAY AT PM but based on availability our suite at THE hotel was unavailable Maybe it would have been nice if they did a follow up We called at pm informing them of our arrival but at pm the hotel changed it by downgrading us Mind you we had a large group and a dog Mandalay Bay does not welcome pets so we had to drop off our dog elsewhere Very understandable because that is noted on the terms and agreements Secondly after going back and forth with the front desk they informed us that a room would be ready in an hour because it was not clean Arrival to the hotel was almost at midnight So my group and I resorted to canceling plans on a Friday because it was too late to go out They gave me a petty for food credit then bumped it up to It was a complete waste of our Friday night so this bootleg comp money could not buy our happiness We got in at am and got into our room at am It only gets better our belongings had to be hauled from THE hotel to Mandalay Bay and our car was at THE hotel garage to top it off nIt the midst of all these issues we decided to move on well that did not happen We needed extra towels and that was an annoyance because it is so SIMPLE Housekeeping completely forgot to bring the towels fine it happens I went down the hall to scavenge from them myself then to find three different housekeepers that were unfriendly to say the least I went to all three of them and they did not want to spare me three god damn towels Is it that serious I HAD TO CALL HOUSEKKEPING so the supervisor could walk me to where the towel storage roomnThe hotel room was very clean Minor issues were a lot of the outlets not working at all The ac was not working sufficiently because it was extremely hotnValet did not want to take my car and had to debate with the degree heat on why they had to take my car in That was insane because they wanted to send me to THE hotel parking lot creepy and confusing because that is where we got transferred from nManagement called our room because they found out how horrific our situation was mind you none of us complained what so ever The manager was accommodating but again trying to buy our love with the petty comps she bumped it from to I felt as if they throw that in your face just to justify all the bad that went wrong Nope does not work nOn Saturday our room was NOT CLEANED and no we did not have the do not disturb sign ETC We did not call to complain All I did was kept my mouth shut because I was trying to enjoy an eventful weekend I had to call for toilet paper and toiletries on different occasions nWhat was supposed to be a three night stay turned into two night stay We needed to vacate because we were very annoyed with this hotel as a whole Coming back to this property is highly unlikely What a weekend ruined Never again