text: The only reason this dealership gets star is because it is the least I can givennWe purchased from Earnhardt years ago and had a terrible experience But we found the vehicle we wanted at a decent price and decided to give it a try again BIG mistake TERRIBLE SERVICEnnHere are our issuesnn The vehicles check engine light came on days after we purchased it This vehicle is still under manufacturers warranty When my husband called about it they tried to give him the run around He did research before bringing the vehicle in and found that the issue required major engine repairs When dropping the car off the service advisor tried to indicate a minor issue and it was not until my husband shared his homework did he finally admit that there was significant word that would need to be done nn About weeks after purchasing the vehicle my husband received a call from the finance department demanding he pay them over for the vehicle registration My husband refused to give them money without any paperwork or proof and was accused of being a thief by the Finance Manager AND the GM Ultimately they made a mistake on the registration fees on the paperwork and blamed my husband for not reviewing it prior to signing Who reads the registration fee on a vehicle purchase agreement And why is he stealing because they made a mistake and did not catch it TERRIBLE SERVICE We ended up paying it but still have not received a receipt for the moneynn We have refinanced the vehicle and cancelled the GAP coverage Another run around to get the money back They have ridiculous hoops to jump through excuses for everything and do all they can to delay any refund It will now take until the end of April to get our back even though it was requested the first week of March nnEvery level of this organization lacks professionalism and customer service skills Even the General Manager accused my husband of being a thief because of their mistake on the paperwork How do you get return customers when you treat them in this manner We purchase a new car about once a year Never again will we purchase from an Earnhardt dealership Guess Tempe Dodge will make a lot more money