text: They started out great Went to them back in Oct to get my battery replaced they did it without hesitation So when my power steering pump gave out a few weeks ago I decided to go back to them They special ordered my pump got it in two days Unfortunately the pump did not work properly so I went back a week later to get a replacement Another order had to be placed I was told it would arrive in two days Two days later I call to see if it arrived I was told my order had been cancelled due to a nonpayment Say what So I decided to get a refund tried to get the pump from another store Unfortunately the other stores pump did not come with the sensor adapter so I decided to go back to Autozone place yet another order in weeks This third attempt is what brought me to write this review I was told by the Assistant Manager who took my special order that it would arrive either the next day by pm or the following morning I decided to go with the latter called in am that morning They could not find it so they decided to give me the runaround tell me that it is scheduled to arrive that afternoon by pm I call back pm that afternoon they still could not find my pump So the following morning I decide to go into the store speak with the Store Manager to see what was going on He informs me that their computer shows my special order pump did arrive but it was redirected to their warehouse which in turn got sent back to their distributor I was so upset livid that I could not even make complain about their poor service communication with me