text: So I have read reviews and heard nice things about Panera Bread I happened to be at Boca so popped in to read whilst sipping cappuccino A blueberry scone called my name as I waited in line nGuy at the counter is that for here or to go nMe here nHim do you have a Panera Bread cardnMe No nHim Want onenMe Suuuure Because of what I would heard I thought I would be backwhy notnHim Oh we do not have any nMe still standing there smiling gormlessly in a pregnant pause having paid and been given my scone on a cheap plastic plate Umma cappuccinonHim Oh that is around the corner Why not tell me so as you hand me my sconennAround the corner Woman makes two cappuccinos and takes them out to a table I stand there smiling awaiting my capp Guy asks if he can help me Yup I ordered a cappuccino Oh she will bring it out to your table really How would she even know it was mine Ok Cool nA few minutes later the girl shouts cappuccino I walk back to the counter to find that she had made it in a paper cup to go Her dour expression made me think that if she smiled her face would crack I said it was for here No apology only a halfhearted offer to make another Her tone conveyed apathy I decided not to trouble her any further by asking her to correct the order nnThe decor is cheap and ugly The piped music is hellinvokingly awful on a cheap sound system The scone was kind of dry Bucks do a much yummier scone Some of the service was mediocre verging on unpleasant Me no gusta I cannot think what the fuss about Panera Bread is and this branch seems terribly out of place in amongst the nicer places this end of Boca nnMaybe they just had an off day and we cannot know what people are going through but simple smiles in the service industry can go a long waythey might even have made me consider returning despite the general unpleasantness of the monstrously decorated space terrible sound system baaaad music and mediocre scone Nah maybe not