text: Made reservations here a couple of months ago since I was going to attend the UFC expo Instead of checking in on Thursday we checked in on Friday at about am Unfortunately they had no more rooms in the Ipanema Tower Which is the tower that I preferred to stay in since the rooms are a bit newer and cleaner than the ones in the Masquerade Tower They only had rooms available on the pet friendly floor which was located in the Masquerade Tower So I was stuck with that room and even though I told them that my bf and I have very bad allergies to animal fur They could not do anything to get us a different roomnnSo we were stuck there for one night and were informed that we can change rooms the following morning at am But since I was going to head to the expo at am I would not be able to do so I asked them if they can just hold a room for us since we will not be back until late evening since the expo ends at pm I was then told that the latest would be pm but then again with the traffic coming back to Rio from mandalay bay I was not sure that we would make it back in time So I asked if they can hold the room until pm and they could not do so The latest was pm GRRRnI do not understand why they could not just hold a room for us since I made reservations or at least check me into a room without having me to be there physically I could have picked up my card keys after I came back from the expo But NO because of this I had to leave the expo early and went back to Rio and check in then go back to the expo what a waste of time I have stayed at RIO many times during my stay in vegas but this will be my last time with them It is about time they switch out their TVs to flat screens and have PayPerView in their rooms We wanted to watch the UFC in our room by ordering PPV but they do not even have itnnOh oh forgot to mention I looked at my credit card statement today and noticed that Rio charged me an additional I was not sure why I was being charged an additional amount but when I called Rio they said it was a deposit in case there were any damages done to the room I thought this was strange as I never encountered any additional charges during my stay at Rio But after talking to some friends they did mention that the deposit charge is probably because we stayed in a pet friendly room So disappointed that Rio never informed me about the deposit upon check in