text: I always hate going to this post office In all the times I have been there only once has the line not stretched out the door Some of the staff are all right while others are rather deadeyed and not at all helpful This review however will focus on events from the past weeksnnMy husband and I have been trying to get our stolen passports renewed Last week after waiting for an hour I was told that the birth certificate I have had for years was not acceptable for renewing a stolen passport Steve who is the supply clerk and also in charge of passports told us that all our other paperwork was in order but that I would need to get a new birth certificate I went online expedited the birth certificate from my state of birth and received it in the mail this past weeknnMy husband and I went back to the post office yesterday a Monday to try again and found out that despite the fact that the website says am the Tenaya post office will only start processing passport applications after am We waited about an hour and a half and finally got brought into the area where they do passports Steve was our clerk again and he kept nitpicking every little detail on our forms even though he was the one who looked at them last week and said they were okay aside from my birth certificate He was literally going over our signatures and photos with a MAGNIFYING GLASS He even made my husband write his signature several times to get close enough to the one on his drivers license And the special passport photos I had taken at Walgreens were apparently unacceptable good old Steve said my head was too small in them so we pointed out that last week they had been fine So he tried to play the nice guy saying well we are not supposed to do this here but I will retake your photo and make sure it fits the specifications Meanwhile they had a camera and white background all ready for passport photos so he was clearly lying about thatnnThe whole time he was scrutinizing our paperwork he kept stopping to try and make small talk and give us his wonderful worldly advice rather than doing his job As we were leaving his office to go out front and pay he gloated to us that he would killed enough time before his lunch break that he would not have to take any more passport applicants until pm He gleefully told the poor people who had been waiting in line behind us that they would have to come back an hour later Because you know it is not like people have jobs and have to take time off work to do things like this or anything