text: Customer service is lacking My son booked us and tried to pay for a two night stay for us They charged his credit card for one night and was supposed to charge his card fro the second night also We had to use our credit card for ID so they charged the second night to our card Trying to talk to someone after we got home was a total nightmare They keep giving us a run around and passing the problem off to other people After three phone calls we are ready to give up hence this post We had a non smoking room that smelled of smoke mold in the bathtub Will never return