text: I am actually very surprised that I am writing cross words about Best Buy but I am going forward We purchased a TV last week This TV was not in stock and had to be ordered and delivered It was set up for for delivery On Saturday the th we were called by Best Buy to confirm delivery between and GreatnnSo we took Monday the th off prepared the entertainment center for the new TV removed the old TV and all the wires plug ins dismantled the surround sound etc As anybody knows this is a time consuming job but we did it to prepare for a quick delivery and installationnnAt no TV So we called We were told by Best Buy the delivery is set for Uh no we have paperwork and a phone message stating otherwise The young man on the phone decided to give me attitude about this change and told me to be quiet simmer down and listen to what I need to do next Yea He said that I got a phone number to the warehouse and was told The truck did not show up todaynnReally A trucking company is OK with a truck driver not showing up Really nnOff to the store I went and spoke to Manny the store manager Good guy and doing the best he can do with a situation that is obviously a lie and somebody dropped the ball pretty badly Found out the TV just did not make it on the truck for whatever reason and the when I called angry well the TV was put on a late truck for arrival that evening Really nnFinally at in the evening we drove miles to pick up our TV at the warehouse and installed it on our ownnnIm not comfortable with the lies Best Buy told us and even less impressed with the customer service provided with the exception of Manny the store manager of the Fiesta Mall location