text: Truly amazed at all the positive reviews the customer service here is ABSOLUTELY HORRIBLE nnI asked the concierge desk a question and he informed me that their services were for guests only I told him that I was indeed a guest at which point he asked me for my room number and photo ID When he confirmed that I was a guest he absolutely could not hide his shock and amazement that a lower class citizen such as myself was a guest of their hotel nnIm not sure what about my appearance made him assume I could not afford to stay there I seem to dress up to par with social standardsclothing from reputable stores and brands and not riddled with holes or stains I am a working professional I assume I make a good amount more than him since HE IS A CONCIERGE AT A HOTEL HE DOES NOT OWN IT It was not this single concierge either the female concierge next to him with curly hair was glaring at me and rolling her eyes for the entire conversation For some reason that bothered me more than the conceirge that was making a point to insult me nnBesides poor customer service my room had a strange smell my floor smelled like marijuana and the walls were paper thin We tried to eat at the resturaunt Allegro but our waitress took mins just to come back with our drinks and take our order so we left Because we had such a bad experience we spent most of our time away from the hotel to avoid the snotty attitudes nnI filled out the questionaire and have not received a response I am considering emailing them but I am assuming it is useless I wasted a lot of money on this place all I can do is warn fellow Yelpers not to do the same