text: Love the Laughlin location so we decided to stay here this trip to Vegas beautiful remodel of pool and casino area with the added benefit of being on Fremont st The front desk staff were inept checked in with credit card for room and incidentals we are members of Landrys select club which should have given us a free upgrade but sorry we are full in those towers but can upgrade for a night additional really you were full a second ago Get to our room where the water did not work AC had issues TV and Ice machine did not work Great start NOT finally get everything fixed and go to watch a movie and the says call front desk they say my card was declined I doubt that but go down and give them another card and pay my room charge in cash check my CC account when I get back to the room and they have authorized in cards I call and they say they will credit one and keep the other for incidentals fine Could not sign for anything the rest of the stay and got tired of fighting with the idiots at the front desk Most casino pool and restaurant staff were good with the exception of the bitchy waitress at the Cafe food was horrible but better than the help who received a cent tip Buffet was overpriced and mediocre but Charthouse was exceptional went twice Need to get their shit together big time