text: Ann was our vet for years They always took great care of our Dog and Rabbit I had not been back for years because we had no pets We adopted new Dogs and chose to continue using the vet that their previous owners used but the clinic did not have boarding services I called the Ark and they got me a slot with short notice When we came in I noted that my dog had just injured her paw and we would be glad to pay for any treatment needed for her while in the Arks care We agreed to an additional that was medication daily bandaged changes until our return in days Upon our return we were informed that we had to pay for an additional exam and bandage change I was given the run around about how they needed to recheck her wound before we left and there was a charge When they brought her into the room she had no bandage on her paw and we were told it was because both dogs had a bath and their nails trimmed before our arrival I can tell you from the long nails and the stench on the dogs they did not just have a bath Our second dog is a shedder and he had so much loose hair all over him which he would not have had if he in fact had a bath The staff was also excited that my big dog lost lbs in his day stay with them Are you kidding me What owner would be excited to know their pet was not eating I am so disappointed and I just do not know what happened to the wonderful staff that always made me feel like they loved out babies just as much as us