text: We contacted several moving companies prior to our cross country move and initially Ace seemed like the best of the bunch To preface this we have previously moved three times cross country and had excellent experiences each time so this was not a new thing we were going through nnWe had a great initial experience with our sales consultant He was not necessary the lowest price but he seemed to have the best customer service so we went with him It was only downhill after that We had several conversations with him after the initial estimate because there were some changes that we wanted to make to our pack We took responsibility for some of the changes that had to be made and apologized for making him change the estimates one time but every single time we had a conversation with him we never got the correct documents via email He was short in his conversations and always tried to get off the phone and very obviously was not listening It took one last email saying we were going with another company if we did not get the correct paperwork by pm and of course everything was straightened out that day nnThat experience should have led us elsewhere because it only got worse from there Our coordinator was always either out of the office or completely unresponsive to calls She would respond to email but again like the sales consultant she was not listening or did not completely answer the questions asked nnThe only positive of the move were the local contracted packers who came to pack They were able to pack a two bedroomtwo bath place in a very short time did everything well and were extremely professional Again they were contracted by Ace not Ace employeesnnThe experience continued to go downhill when our coordinator could not provide a correct delivery date No tracking number was ever given and one day she said it would be there in two days the next it was going to be five days Well sure enough our stuff had just crossed state lines into Nevada on the last day of our delivery range When we talked to corporate about what it meant if goods were delivered outside of the range the initial response without any questioning from our end was a very defensive snotty Wellyou are going to have to pay the full amount regardless We did not say we were not paying the amount and never even brought it up before she did nnOur stuff was finally delivered and the driver said that the warehouse told him that we admitted there was a cracked leg on our sectional when it was packed Interesting We never admitted that it was not listed on the forms filled out as the packers pack up but when it was delivered there was a large crack in the leg Hmmmso right now we are still working on delayed delivery claims and the claim for the cracked leg of the sectionalnnLong story short we should have gone with our gut when things got bad during the initial estimate conversations and moved on We would not recommend Ace Relocation to anybody