text: I used Sun Radiology services back in November after needing an urgent CT my PCP located next door sent me to Sun Radiology My wait time and treatment there was pretty standard but since then I have not been the most pleased with the office When I call the office for financial reasons I am transferred to a voicemail I leave a vm yet it is never returned I have to keep calling over the next few days and hope to reach someone live in order to get answers or a resolutionnThe billing is also not consistent I am set up on a payment plan for my portion after insurance yet I do not get the same bill in the mail each month Its almost like it lags a month behind and my true balance is never shown I sent in my final payment and have not receieved anything in the mail for the last months I pay over what my regular payment plan is each time I make a payment and I was just in need of confirmation that it indeed is paid up to date I called the office and was no longer given the option of reaching financial just med recfront deskmanager so I opted for the front desk The person answering the phone seemed put out and told me to call different extensions and keep trying until someone answered the phone On the mail line it does not give you an option to enter an extension number and when I explained that to the front desk they said well things have been changing so I am not really sure eithernI had to go back to the hospital for the same condition severestabbing pains and they requested my ct scan as well as the report I told them my personal contact had written permission signed upon my first visit that would allow her to pick up the disk so we could bring it to the hospital as directed by my PCP When my personal contact got to SunRad she was told that they would not give her any copies but that if the hospital needed it they could be the ones to request it Upon arriving at the hospital the ER physician asked for the scan and when I explained the situation he was furious and said they had no reason to withold it they were just wasting ourhis timenSidenoteAt the time I needed to get the IV I had stressed to the nurse that I had been poked several times that day and I had one place that was yet to be hitthe nurse disregarded my concern said she was sure she could get it and pokes and blown veins later finally succeedednI have since found SMIL Scottsdale Medical Imaging to be a much friendlier place Need a QUICK copy of your scan Give them an hour they will have it waiting for you Friendly smiles at the door and little to no wait time Need a walk in lunch time appt Would def recommend them at the Biltmore Medical Mall over Sun Radiology