text: This place is truly inept It is as if they want to alienate customers nnI belong to a hockey club that rents the ice at AZ Ice Gilbert for regular games and did so when it was Polar Ice When I arrived for a game scheduled for at pm I learned from other members of the club that the rink had canceled the game without noticennSo I went to speak to the manager to complain He informed me that the game was not on the schedule for the month that he sent the club manager in April When I indicated skepticism he offered to let me see the email he had sent with the schedule I agreed but when we both went to his office and looked at the email and schedule it turned out the club game for that evening was in fact included nnAmazingly he then went on to claim that the game was not included on another schedule on his hard drive I started to explain that it did not matter what was on his hard drive and that the only thing which mattered was what he sent the club manager but this turned out to be moot Before I could finish he had opened the other schedule and it turned out he was wrong again The game was included there as wellnnThroughout this experience the managers attitude was defensive and angry never apologetic The same was true of the customer service representative I initially spoke to He did not seem embarassed that he had made this mistake or that he had falsely blamed the club manager for his errornnAt the end he apologized but he seemed far from sincere He did not seem to care that his mistake had inconvenienced about of his customers and caused them to prepare for and travel to a game that never took placennIf this is an example of the type of customer service we can expect from the new management I am not optimistic about the future of this rinknnUpdate Called during listed business hours to find out if they offer skate sharpening services Went immediately to voice mail which promised a call back Finally received a call back exactly hours to the minute after my initial call They do offer skate sharpening so that is nice but this was still a pretty dismal example of customer service