text: Let Us just run down what happened at the Hard Rock Hotel Tower in Las VegasnnCheck in is supposed to be between and in the afternoon We arrived at pm and I was told my room was still not ready They told me it should be inspected in the next to minutes I was then supposed to sit in the lobby with my wife and wait Not the way to start a trip There should be no reason why all the reservations cannot be ready by the pm check in timennOur room was very nice with one feature that was really cool Music piped into the room with a pretty cool selection Dimmers were not available on any of the lights They are either on full blast or off Not a good design Also no free Internet which I think in a suite this should be standardnnWe went out to dinner had a nice time in Vegas and returned to the room around am Hard Rock has a new club called Vanity that was pounding music floors bellow us It was so disturbingly loud in the room we thought this can not be happening I called the front desk and was told the music would stop by am WHAT I was also told they could not move me as they were at capacity By am I was so over the noise I would have paid a premium to be anywhere else We could not find a room and I did not want to loose what we had already committed by signing the room contract at HRHnnI called the desk again at am The woman told me they would move us first thing in the morning and she was sorry and to come down early to get it handled Now its Sunday morning and Rehab pool is about to begin its music soon we had a pool view room so I got up early and tried to have the situation fixed I asked for a manager at am The woman told me she could help not wanting to get a manager and would see what she might be able to do She apologized and said she could move us but not until or I was not happy She then offers dollars off for breakfast This is insulting but I take the and say Ill be back by noon nnWe go to lunch Hang out wait half the day and come back to the HRH Tower at pm I ask for the keys for our new room A new front desk employee with a horrible attitude tells me the room is still not inspected and it will be another to minutes I have heard that before Now I am ballistic I ask for a manager right away The GM will not come out right away He is busy and she says he will be out in about minutesnnIn the mean time the original girl comes walking back from her break the one I spoke to at am I explain to her what is happening and she goes behind the counter looks in the computer and says your room is ready We move and a GM never comes out to talk to me face to face I amm told he or she will call me I get to he new room and the GM has left a message on my new room phone A great way not to have to talk to me I call her back and am told she is busy but will call in a few minutes She never calls nnThe next morning I ask about talking to someone like the GM who called me last night and left a message I am told she is now on military leave and is not availablennLong story short we fly home and at pm Monday night I get someone on the line and tell them my story He gives me off and sends the confirmation in an email that says do not respond to this email I promise I will not respond evernnMorgans Hotel group you now have the two worst hotel experiences I have ever had HRH Tower in Vegas and the Hudson Hotel in NYC nnI promise to never stay at any of your facilities again Get some better costumer service or get out of the hospitality business You guys are the worst the absolute worst