text: The five stars are only for the customer service After writing this review and writing a letter to customer service I received a reply from the CEO She completely understood my concerns as she was standing right there and was trying in vain to rectify the situation It seems that there are Checker employees and Time Warner Arena employees She was trying to remove the obnoxious Time Warner employee who was being so rude to the Checker fans She also understood my concern for the graphic images and made changes to future games All this and free tickets for a future game Checkers love dem some fans