text: Dear ParisnnYour front desk staff ruined my stay at Vegas I was there a month ago and I am still mad now nnSo here goes my storynWe made reservations for nonsmoking rooms My family and I arrived early we tried to check in at pm but was told by the staff at Guest Services that our rooms were not ready and to come back at in hours Fair enough We walked around for hours my mom started to feel ill we returned to the front desk at pm We were again told the rooms were not ready We informed the front desk that one of the members of our party is not feeling well and we want to know how much longer is the wait We were told in a very unsympathetic tone I do not know Come back in half an hour We came back at and was again told in a very monotone Your rooms are not ready So when can we expect our rooms I asked I do not know It is not ready yet By this time my mom was really feeling ill The smoke in the casino was bothering her so she was literally sitting on the floor in the lobby Which brings up another question why are there no chairs or sitting area in your lobby I guess that is because you want us to go and sit in the casino right We again informed the staff that someone is not feeling well We have two rooms can we check into one We got a very unenthuastic Sure She found us a room How long has that option been available And then even more puzzling she handled us one set of room keys and then a few seconds later handed us another set of room keys No explanation whatsoever but apparently we got both of our rooms nnThe next day I decided I wanted to speak to management about this Certain family members tried to talk me out of it saying Do not bother they have our money only They do not care We are not highrollers I thought about it but then thought it is not fair to you if we do not even give you the opportunity to make things better So the next day my sister and I went down to Guest Services and asked to speak with the manager who is on We spoke with the manager We told her what happened She gave us a fake smile and without looking into anything said she can explain to us what happened She states that they usually try to accomodate early checkins but sometimes it is just not possible I can understand that but wait is not the checkin time suppose to be pm Apparently not she said their checkin is at pm Bellagio MGM Grand and many other hotels on the strip have a pm checkin time but at Paris it is pm This was also information that we never received at the front desk She also apparently did not feel that our complaint of lack of communication with the front desk was justified We were sent back and forth three times but she said rooms are constantly being turnovered and said at a click of a button on the computer things change We might have no rooms available one second and then the next second we have tons of rooms all clean The tone of the manager was condescending and patronizing I was even more upset after talking to her than before nnOkay so maybe I should not have said anything I will just write you a nasty yelp review nnI can deal with you old and smelly rooms but I cannot deal with you snotty attitude nnSo in conclusion I am not coming back to this hotel again There are better hotels on the Vegas strip Apparently the staff here thinks they are true Parisians