text: if i could give this hotel negative stars i certainly wouldnnthe short story is twice now i have been charged dollars yes total of because of their incompetency and they have done NOTHING to rectify the situationnnlast year i reserved two room there for ironman wisconsin they have a policy to cancel room two weeks prior or more fair enough two months prior i called them to cancel both rooms they said everything was taken care ofnnfast forward to two weeks prior to ironman i double check the online system to make sure the rooms are cancelled they were not i call the hotel again to cancel they said everything was taken care of nntwo days later i triple check online still not cancelled i call the hotel yet again the woman says she will look into it and call me back she never does a charge is posted to my account i call again the woman says again she will look into it but there is probably nothing i can do i hear nothing from her againnntwo weeks later weekend of ironman i get a voicemail from a different woman confirming my room reservations i call her back leave her a voicemail clearly irritated at this point that the rooms were STILL not cancelled she calls me back leaves a voicemail i call her back leave her a voicemail no return callnnnow today a week after ironman i get ANOTHER charge posted to my account this is completely unacceptable how can you justify charging someone for YOUR mistakesnnSTAY AWAY on top of that it is an outdated hotel clearly their reservation system reflects that as well