text: I usually never write reviews on yelp but I feel the need to in this situation because it is unbelievable how awful this place has become First let me clarify that I love my doctor Dr Bui He is the ONLY reason why I still continue to go to this office However I try to avoid calling or making appointments as much as possible I have been going to this office for over years but for the past year or so everything besides Dr Bui is absolutely horrible Words cannot describe how awful the front desk and office is Without fail every time I call the office for a need the person on the other line is unbelievably rude In addition there is hardly a time when I get put on hold for less than minuets because no one knows what they are doing because The reason I say that they do not know what they are doing is because the last time I called while on hold I had to tell them separate times what the reason for my call was They kept putting me back on hold and forgetting to transfer me then asking me why I was on hold again Also if I suddenly become sick and call to make an appointment to see a doctor as soon as possible who ever answers the phone is almost excited and enjoys telling me that Dr Bui is completely booked for appointments for at least a week in advanced So pretty much I have to plan when I am sick The worst part is I know that when I speak to Martha I need to prepare to be spoken to in the rudest most unprofessional manner ever Finally expect to wait for at least at least minuets after your scheduled appointment