text: Save yourself the hasslenI went to the outlets specifically to get my nails done at LAKA I had been here once and had decent service and was talked into buying a card for express manis Big mistake I have been back twice and had a horrible experience both times The last time I went I was assured that they could complete my express manicure in the time frame I had Well I was there for minutes for the express service and was late to my next meeting Not to mention my nails had bubbles in them I went back again today because I still have prepaid services When I walked up to the booth there was only girl working and the manager who I usually see standing around the booth was no where to be seen They have a sign in sheet which you put your cell number and they call you when they are ready for you I signed in and asked the girl about how long it would be until she was ready She said minutes I wandered around some of the nearby stores waiting for a call After about minutes and no phone call I walked back to see if she was ready she was doing another persons nails I asked her what happened to the minutes she had told me She stared at me and said Oh long pause I thought you were coming back I told her that I had planned on it but was waiting for a phone call considering that is what the sign in sheet protocol says She again stared blankly at me and said I thought you were coming back After a few more questions about whether or not they follow their own protocol of calling customers per the sign in sheet I left annoyed and without a manicure I will NOT be going back to LAKA I guess I will lose out on the remaining prepaid manis but I should have checked the reviews before purchasing that card Save yourself the trouble and stress and spend the extra for an actual salon