text: It is really rare to experience such friendly and efficient customer service anywhere these days so after my recent experience I felt I had to let everyone know nnA few months ago my husband bought me a necklace and earring set when we were in Kauai from the Poipu Na Hoku store we live in LA In July I noticed that the chain he bought had a kink in it I do not wear my jewelry rough I do not wear it for working out or anything so I do not know what happened Naturally I was upset that the jewelry was damaged so soon after the purchase So knowing that we were going to Las Vegas soon I decided we would go to this Na Hoku store to see if they could fix or exchange the chain for us nnThey made it so easy All I did was walk in the store explain the situation and the woman who was helping me checked her inventory and gave me a replacement chain just like that Both me and my husband were shocked at how easy it was but more importantly how nicely we were treated We were not made to jump through hoops or grilled This experience definitely makes me want to shop more at Na Hoku in the future We just might visit their Maui store next month