text: I recently bought a bridal dress for my elopement in September at the Nordstrom in Scottsdale Fashion Square Mall from a woman named Gaye I liked Gaye a lot She was attentive and very helpful but at times I felt she was trying to please my mother more than me Anyhow I ended up getting a shorter dress which while it is very classic and sophisticated it aged me about years nnAfter a month I decided to go with another dress and tried returning the dress from Nordstrom When I went back to the store a woman named Barb assisted me and I was told that I would be unable to return or even exchange the dress Now in Nordstroms defense the dress was slightly altered at the top by a Nordstrom tailor but I was still unsatisfied with my purchase Because of this policy which I was not aware of Barb persuaded me to schedule worth of alterations and agreed that the dress aged me quite a bit Because I left the store feeling uneasy I contacted an online Nordstrom customer service representative The CSR divulged that certain stores have their own policies for returns and can accept or deny them at their own discretion That is fine with me I understand that but I would have liked Barb to share that little tidbit of information so I would not feel pressured into trying to polish the turd into a suitable wedding dress Anyhow the CSR asked me to simply mail the dress to the online department and they would be able to return it without any issues the Nordstrom way nnI immediately called the store and asked them not to alter the dress further and said I was unsure about the additional alterations and I picked the dress up the following day When I went to the store Barb was extremely cold took more than twenty minutes to retrieve my dress and then asked for my original receipt I handed it to her not knowing what she needed it for and she took it to the back room where she proceeded to stamp it with an ugly ALL SALES FINAL NO RETURNSNO ALTERATIONS stamp In my opinion this was incredibly unprofessional and unnecessary as I had other items listed on the receipt and she did not even make any additional changes to the dress Literally they babysat dress over night She then handed it to me fake smiled and basically told me not to come back regarding the dress nnThis is completely contradictory to every word ever spoken about Nordstroms customer service I shop here frequently and I have purchased several items for my wedding at this location but after this experience I will be shopping elsewhere nnAfter that ordeal I called the customer service line again and they were beyond helpful and also disappointed with the saleswoman I am told I will still be able to make the return by mail despite Barbs blatant sabotage