text: Such a shame Just had an incredibly unpleasant customer service interaction at this location Having lost my receipt I attempted to exchange an item I had purchased for store credit At the store I was told different policies by two different employees that both turned out to be partially incorrect I was told that there was absolutely no way to look up my transaction from only five days earlier without my receipt I was later told by two different managers that this is not true The second employee also gave this information to me in a condescending and unprofessional manner Her attitude caused me to leave and attempt to resolve the issue later So shortly after I called the store manager to determine what the real policy was because of the multiple different stories I had received in person First he said something along the lines of well maybe you should have kept your receipt as if it was not a genuine accident on my part to have lost it Clearly I had not purposely gotten rid of it The manager also must have already heard about the interaction from his employees because he assumed that I was mad without me ever saying so I told him that I did not understand why he had immediately been so aggressive with me over the phone He just began arguing that he was not being rude to me As someone who has worked in many customer service positions in the past I would never try to tell my customer that I am not being rude If a customer perceives it there is obviously something different that a manager should be doing to effectively communicate with himher I have had nothing but pleasant experiences at every other Big location so I suppose I will just need to stop visiting this one for the sake of my sanity Too badit is so close to my house