text: Hi My name is Thalha i am loyal starbucks customer Last night at pm i went to the store south tryon street through the drive through and order iced venti soy chai latte after i pulled out i tasted the drink and it had coffee in it so they gave me the wrong drink That Is fine mistakes happen so i went back through the drive through and waited minutes in line and i was given the right drink after i returned the wrong one but not a word was said not even an acknowledgement of we made a mistake and wasted your time on top of that i had to ask for a straw and napkins That Is just rude the lady seemed to be bothered that i came back to get the right product i ordered I am extremely disappointed at the lack of her customer service skills