text: I absolutely hate this place Not for the amenities as they are undoubtedly the best in the business but when you have a problem there is no one to help you On my last stay I tried for several hours on an off trying to contact someone about the AC in the room or just for information about about some of the amenities No answer When I did get through to someone I was rudely told that only one person was answering the phones for the entire place BTW no one ever showed up to fix the air nnI also have a problem with a place that wants to charge for internet access Even the mom and pop hotels offer free inroom wifi or wired internet and with what this place charges it should be included nnThe last thing you get dinged for just to park and if you are not careful they will double bill you for it if you have prepaid for the room Parking should also be included in the price of the room and if you want one of those guys at the door to park your car pay the bucks