text: Just AWFULnnI had an appointment for pm and arrived minutes early for a major service alignment balance and brakes I had driven miles from Kingman AZ because there was no closer dealership I explained this and the fact that I have difficulty seeing to drive at night I was assured that i would have the car back in timennFirst of all there were no functioning restrooms in the building No running water No signage to indicate this People continued to use the facilities and the stench was awful Oddly despite the lack of running water their cafe continued serving food YUCKnnAt pm I was informed that the service would be delayed and the car might be ready at around pm Apparently no one was available for the balance and alignment They had not even started the rest of the service Needless to say i asked for my car back figuring i would take my chances with a local place in Kingman I also asked to speak with a manager Td him the story told him I wanted my car back immediately He made a couple of calls found a tech to do the work with the exception of brakes and the alignment and I would have the car back by pmnnAt pm the car was done but I was informed that it needed a water pump and they could do it in the morning That did it for me I insisted they bring me my vehicle immediately Had they started the work on time they would have found this issue early enough for me to make arrangements to find care for my Mom in Kingman for the nightnnI made one call to TNT car repair in Kingman arranged for the water pump and had the work done therennI will NEVER go back to Findlay for anything EVERnSt