text: I had bought a groupon for this place to try them out as we love Beni Hana this seemed like a good deal Went on a Wed about p with my kids for my bday dinner as the kids have been wanting to go to Beni Hana so figured we will give this a try We were the st ones there for dinner We got seated by our friendly waiter Jim We excused ourselves so the kids and I could go wash our hands from a day at the museum Got back to our table and other family start showing up One was a family of who sat at the next table from us and a couple that was in front of us Jim was friendly explaining how it is happy hour and I could save the groupon for a later date since I will be paying same or less with the special which was cool as I was starting to like the place already with the happy hour My son wanted pizza he only wanted to see the cooking part so we ordered him a side of edamame figured he will eat with me I ordered a chicken teppan since I wanted the C shrimp steak scallop but it was only on the lunch menu but not dinner so a suggestion to consider putting it in dinner menu and when asked if I could get it for dinner they said I could get the T in it is place which is so no thanks diff from lunch menu because it is Lobster shrimp scallop but they were going to give me steak shrimp scallop I declined and got the chicken teppan instead and ordered a some Las Vegas rolls to go with it and looking forward to the show for the kids My daughter ended up ordering Yakisoba with chicken and we asked for only noodle chicken since she does not like veggies Well it took awhile but the edamame soup and salad came then we noticed the next table with the family had the cook came out with the cart and started cooking for them HmmmI did not think of anything and figured ours was coming soon My kids on the other hand noticed and my daughter asked why they got their food first since we were there first I just said maybe they had something simple and enjoyed my appetizer and sushi not paying attention as figured I will watch when ours come We waited then waitedmy kids now wondering and myself too why our food is still not out Our waiter probably sensed it so he came over and said there was some sort of mixup and that our food was being cooked at the other table and left I was speechless and confused at first and my kids asked what he would meant and I told them My daughter got teary eyed and said but we were here first why did they do that I said I did not know and I will see what happened I asked Jim when he returned with my daughters meal and said it is because they do not normally cook for teppan order and since we would sat down first they did not want to have to ask us to move We would of gladly moved to or switched seats to have the other family joined us if that was the case and we were told Sonow frustration sets in and my daughter keeps asking why they did that to us and seeing her food which we would ordered only noodle and chicken she began to cry as her meal came with everything veggies and all I told her I will take care of it and do not worry Meanwhile Jim came back and I told him this was supposed to be only noodle and chicken which he said he will take care of it and have them remake it for her I asked him why they did this as it is not right as the reason we came was because my kids wanted to watch the chief cook and he does not understand he will ask the manager again By this time I was not a happy camper with hungry kids and had lost my appetite with a big lump in my throat so I asked Jim for them to just bag our food up as we are leaving A few minutes later a manager name Jim Lee came out to speak to us and apologized for what had happened and said that he will comp our whole meal for the inconvenience and misunderstanding I said thank you and he left He came back shortly guess he heard afterwards I wanted the foods packed to go to asked if we would still like to eat there in which I said no we are still going to leave as we are done Jim had my daughters food packed up and I boxed my leftover sushi and chicken teppan that finally came much later after the cook at the other table got done and we left My kids and I were so disappointed so we came back into town again next day and went to Beni Hana where the kids fully enjoyed the show nnThe food was not bad but the sushi I got the Las Vegas was delicious and best I had and happy hour prices were great Would of been a star had everything gone smoothly and we had the meal cooked for us like we would thought Jim our waiter was great and I could tell he felt bad Just wished it had gone better I appreciate the manager coming out to talk and comping the food as had that not have happened to change my mind about this place I would never consider returning and this review would of gone all south My kids never want to go back there again I MIGHT give them another try for the sushi Just trying to be detailed