text: I just joined this gym and really wanted to like it I gave it two stars primarily because of the poor customer servicennThe positives are n huge gym with top notch equipmentn pool and saunan personal trainers seem excellentn movie cardio roomn fairly pricednnThe bad isn Lack of basic amenities eg no towels no locks even for purchasen Unresponsive inflexible staff eg the minimum number of personal training sessions that you can purchase is I tried to call to change a misscheduled appointment and after three calls I still did not get through to a trainer to fix the time