text: I have been using Firestone over the past few years for service and repair Quality of service typically varies with location For the past year I have been using the Scottsdale location Until the last two visits I have had good experiences no pushy sales guys respectful explanations of service reasonable repair and service times I have never made an appointment The last two visits however I have had to return due to them not completing service as requested The first time I asked for my wiper blades to be changed they were not so I had to take the car back for a second visit This time I requested that my battery be replaced because I have been having problems with it They did not replace the battery so I had to bring the car back a nd time They are always apologetic about it which I appreciate but I would appreciate it much more if they would do the job right the first time