text: No one at this location has a clue how to provide customer service I made an appt for an AM facial only to arrive to find the location closed store hours that day were posted to be to After waiting for min with two of LaVidas employees some one came with a key to let us in It was downhill from there They could not find where I made an appt and a gentlemen that works there grilled me about whether I was even in the right location When I informed him I knew where I made the appt he then wanted to know who I spoke with REALLY The appt was prepaid but alas the person that I made the appt with was not even available that day I finally was comped a comparable service only after threatening to leave Avoid this place at all cost And just an FYI while I waited min to receive my service I heard the receptionist take numerous calls fielding complaints from others about the service