text: I have lived in Boston NY SF LA and other big cities in this country I just moved to Charlotte about a month ago and turned to Yelp as usual to find my new salon Looked good so I went here yesterday Jessica was my stylist She was friendly and accommodating I made an appointment for a root touchup and highlights I brought in picture with me of actresses with light blond hair and showed them to Jessica She confirmed with me she knew what I wanted and started working on my hair nnI have gone from blond to brown to red and back I have been in salons across the country every six weeks for the past decade getting my hair done I have never gone into a salon as a blond requesting highlights and walked out with light brown hair I told Jessica it was way too dark and that was not what I had asked for She got defensive and told me it was what I asked for I showed her the pictures I brought in again She fought with me saying it is the lighting nnI spoke with a woman who was also a stylist there at the reception desk She apologized and offered me an appointment for a redo I asked if anyone else could see me that day but no one could so I made an appointment for another day The woman then asked for in payment for todays services ARE YOU KIDDING ME Not only is too high for partial highlights and root touchup at a downtown Boston salon where I am from but to ask for that from someone who is obviously displeased with the incorrectly done service Poor customer service nnI tried to reason with her and explain how that was inappropriate to even ask for payment but she insisted I would have seen it reasonable to charge half off but definitely not full price And definitely not an inflated price like that nnI got a call from Shannon the next day who I assume is the manager or owner She left a message about customer service and collecting payment I called her back and she was rude and clearly has no idea how to treat a customer I understand she had to back up her inexperienced employee but do not expect a customer to pay for a completely incorrect service I calmly told her what happened and what my expectations were and she kept interrupting me with rude comments She ended up hanging up on me I was never rude or raised my voice so I doubt she understands anythng about customer service at all nnI will not ever return If you feel you must go here do yourself a favor and do not book with Jessica Try only a super senior stylist and make sure they know what they are doing and take before and after photos nnNot worth the time or money to go here