text: I try not to go to Best Buy at all cost because I am accustom to receive poor customer service when I go there Every now and then I find myself going there because there simply is not any other retailer who sells certain itemsnnToday for example I ordered a Logitech Bluetooth keyboard online to pickup in store The Website said that the item was instock at this local Best Buy I like using the pickup in store option whenever possible because I like knowing ahead of time that they have the item and that it is waiting for mennI made my order first thing in the morning and never received a confirmation email Typically you receive a confirmation email no more than hour after you have placed and paid for your order online I decided to go to the store to find out that they had my item in the back but that I could not have it yet When I explained that I had plans this evening and that I would not be able to pickup my item later they simply stated that there was nothing they could do I asked them why they could not just go in the back of house to grab my item that I had already paid for but they said they just could not do thatnnThis is frustrating for reasons It should not take that long to purchase something online to pickup in store and I do not understand why someone cannot simply go in the back to grab the item that I have already purchasednnI think I would have been a little more forgiving if the customer service had been better and felt that the person I was speaking with had an ounce of empathy Then again this is Best Buy What did I expect