text: Let me start by saying I have not had a problem with the staff I have seen Dr Deem and really liked him He is very down to earth understanding knowledgeable and comforting I would highly recommend him as a primary care provider I have also seen a few nurse practioners here in other departments that I have liked Unfortunately my biggest problem is with billing What I have learned by working in the health field is that most people do not understand billing and health insurance and therefore often times get overcharged I have only been to Christie Clinic a few times but I seem to have a billing issue every time I go My first appointment I had was a preventative annual physical which should be billed as such in order to have the appointment paid at There also should not be a copay for preventative physicals according to my insurance However instead of billing it as an annual physical Christie Clinic seems to only bill as medical office visits There is a big difference between the two especially when it comes to payment I have tried to call to resolve this problem and all they told me is you probably said something during the visit that made it an office visit instead of a physical Something I said Really Even the labs that the doctor ordered for me were labeled as preventative screening Even when the doctor entered the room he said You are here for an annual physical right Yet apparently I must have said the wrong thing during that visit nnThe other separate issue I had is I went in for an annual pap smear last year Which was also supposed to be paid because it is preventative screening Well first of all the doctor billed the reading of the specimen on a separate day from the actual visit Therefore according to my insurance it looked as if I made two visits in the same week and therefore my insurance only paid for the first date that they used for billing If they were billed on the same day like they should have been I would not have had a bill nnOn another visit I had some lab work that came back abnormal I did not get a phone call a letter or any type of response from the clinic letting me know of my abnormal results I did not call them myself because they told me that I would not hear back from them unless there was a problem Therefore I thought everything was fine Not only did I not know of a problem in the first place but they decided to do further testing without even notifying me first They did further testing on the specimen without my consent The only way I found out about this further testing and initial abnormal result is from the bill I received months later Yes months later When trying to discuss the bill they told me that the bill was final and there was nothing that they could donnNot to mention if you ever ask for paperwork with the diagnosis codes on them a good majority of the time Christie Clinic uses diagnosis codes for what they are trying to rule out For example when trying to rule out multiple sclerosis they actually DIAGNOSE you with multiple sclerosis even when it has not been confirmed by testing That is a pretty serious diagnosis if you ask me I have seen it done with other things too such as myasthenia gravis pneumonia seizures etc Good thing insurances are not allowed to deny you coverage based on preexisting conditions anymore