text: Not only they have bad customer service over the phonethey employees are not any betterI was helped by a male employe whose name I do not remember who treated me as if I was a leper or had a contagious disease The flotation bath was OK I can relax in my own bathtub with hot water and Epsom salts in the comfort of my own home and with all the towels I need I may not float but I will not be spending a wad of money I found really crappy that they give you just one towel and nothing to put on the floor after the baththe floor gets very slippery because the feet are wet with the gooey waterso after the relaxation you may end up falling flat on your tush or even worse breaking a boneand in the dark since the light switch is away from the cabin and cannot be seenWill I come back to have another amazing experience at this spayou can guess my answer