text: The good The staff in the evening at checkin were friendly and helpful After getting stuck in Charlotte due to weather in Chicago we were able to book this hotel for our unexpected stay As a nursing mother I was hoping for a fridge in my room however a pageant taking place at the hotel meant all were taken The staff were nice enough to let me keep some things in the employee fridge which I really appreciatednnThe beds are very comfortable so you can get a good nights sleepnnThe food at the main restaurantbar was decent with very large portions In typical southern style it was covered in sauces but good enoughnnThe not so good The main picture posted on Yelp and on SPGcom leads you to believe the hotel is nicer than it actually is The hotel is very average and does not appear to have been significantly updated in the last years except for the beds which were quite nicennThe website advertising a hour ondemand shuttle however the ondemand part is only when being picked up from the airport not to be dropped off which would have been helpful for them to mention at checkin There were of us that were ready to go at am because our flight departed at am but were told that we had to wait until am because it only leaves on the half hour They also would not let us ride with an earlier van that carried crew members and informed us that a taxi would take minutes to call Overall seemed frustrating as to why they could not have a van make a trip to the airport when there are people waiting to gonnIm not sure if this is an SPG systematic problem or not but the hotel charged me for internet on my bill and I had to ask to have it taken off since I am a platinum member This has happened at several hotels and I feel they are trying to pass through charges and hoping that guests do not notice