text: I was charged to replace a mattress that they claimed had to be replaced I had to call them to find out that housekeeping said they found bio on the mattress and had to throw it out I did NOT mess up the mattress in any shape or form No one seems to have any solid information either and keep talking in circles I have never had such a horrible experience as a hotel guest They cannot provide me with any pictures or any specifics and just expect me to bend over and pay for something I have nothing to do withnnNo managers available no specific information no evidence of a ruined mattress nothingnnIve stayed in hotels all around the world for most of my life I have never ruined any hotel property or have been charged for any sort of destruction I have never felt so cheated by a hotel in my life nnI wish I had looked for reviews on this hotel before I booked because I would have rather stayed at a cheap hotel off the strip than be robbed like this Unbelievable