text: Seriously I have never imagined myself joining yelp to write a reviewnnDO NOT GO TO THIS HOTEL EVERnI am a frequent Las Vegas traveller I have been to several hotels on the strip I try to use different hotel ever time I go to experience differentlynnThis time I chose Cesars Palace because of their package deal with Celine Dion show and the room When I made the reservation over the phone they forced me to get an expensive room with an excuse of a package deal When I asked them about the daily rate and the concert ticket price they told me that they do not know the break down of the package Yet they told me to get a more expensive room DuhnnSince the package deal was cheaper than getting their cheapest room and the concert tickets seperately I agreed to purchase the dealnnSo I arrived at am found out the room was not ready They told me they are highly occupied that I have to wait GUESS WHAT I WAITED FOR HOURS F HOURS After a long tired trip my family had no other place to go but to stay in our car I took an alternative room with a single bed when I reserved for two queen beds because my family were too tired I asked for a free roller bed which they agreed They said they would deliver immediately HOWEVER IMMEDIATELY MEANT HOURS AND COMPLAINT CALL FOR CESARS PALACEnnThe best is yet to come CELINE DION SHOW GOT CANCELLED WITOUT ANY NOTICE They told me all tickets will be refunded Since I purchased one of my tickets with the front desk the box office told me that I need to back to them So on the following day which was my checkout day I told the front desk about the ticket refund as I was checking out The front desk told me that I need to talk to box office which I did Then the box office told me to talk to the front desk again None of them knew how to process the refund for tickets purchased through package and ticket purchased at the front desknnBack at the front desk I asked to this one representative for the break down of my package deal Then he gave me another copy of the room use summary which I received as I checked out I asked him to give me the breakdown of the package again however he does not understand again Instead he ORDERS me to listen to him that he is going to explain all Then he starts to explain the room usage break down doing simple mathematics as he is a teacher How arrogant and stupidnnThats when I got just furious Not only he is not understanding he was too arrogant Every time I tried to ask for what I wanted he would just order me to listen When my volume raised up little bit he orders me to quite down that if not he would call the security I COULD NOT BELIEVE THAT A CUSTOMER SERVICE REPRESENTATIVE AT A HIGHEND HOTEL THREATENING THEIR CUSTOMERnnHere is my recommendation to all of you looking to purchase a package deal from Caesars JUST WISH THAT YOUR RESERVED SHOW WILL BE ON AIR OTHERWISE YOU JUST HAVE LOST YOUR HUNDREDS OF DOLLARS