text: We traded in our older HP laptop for a newish laptop from ComputerGuys We love the laptop we got in return The problem is the battery in the newish laptop was close to death We waited three weeks for Gordon to order and have delivered the new battery so we could pick it up We got the run around for weeks nnFinally we decided to just buy a new battery for the laptop ourselvesfor dollars from Amazon The performance of the machine was lacking With the new battery the machine is a beast We would have appreciated not having been run around These experiences are our first with GordonComputerGuys It is also our last experience We will not bother with ComputerGuys againnnI highly suggest you avoid this small business Also do not look at this small business Facebook page It is not professional A lot of whiningsuch a turn off The guys in this place are so laid back I got the feeling they did not know what they were doing or did not care enough to do a good job on anything Do you know that feeling nnAside from the awful experiences he sold us a great machine We love it They are close to our home but that does not mitigate the experiences The incompetence does not give me confidence with the day warranty on partslabor It would probably take them days just to pull their heads out of their asses and attempt to get it right the first time nnPlease do not take your here Go elsewhereeven if you have to pay moreit will be worth it