text: ugh this place was a total cluster this morning all i wanted was a bagel box so i could bring in breakfast for the team at work every einstein i have ever been to has premade boxes with a bakers dozen all prepped you pick tubs of cream cheese pay and go on your merry way not this one so i get in line and wait apparently because i am not a regular i cannot order in the same line the regulars can order i got redirected to a different line when i got to the new line i waited patiently again for someone to pay attention to me it took awhile but finally i got some attention mid order as my bagel box was being filled the employee got derailed by a customer angry that her order had not been remade yet then everything came to a screeching halt in the ordertakingordermaking area while no less than employees tried to figure that scenario out nnthe baskets for every normal bagel honey whole wheat asiago plain etc were empty it was am and the store seemed quite unprepared for friday traffic there is not adequate signage and the flow of the facility is just confusing there is really no way to tell where to go to order vs pay and there is no good waiting area for people to stand in while waiting for their food which creates a massive traffic jam nnthe bagels themselves were fine as was the cream cheese my iced latte tasted like coffee grounds yuck i wish i had spent elsewhere