text: Would not recommend Scottsdale Plaza Resort to anyone Got in a pissing contest with the manager over dollars worth of extra charges that they added to the bill when I am spending over a thousand dollars to stay there for days They have no concept of the phrase customer service Manager tracked me down as our group was on the way out to lunch just to show me how much I am already saving by getting a group rate discount rather than just deducting the for the bogus charges The phrase cutting off your nose to spite your face comes to mind herennFree internet HA We were supposed to have free internet access while we were here at the resort the resort covers acres you would think if you had free internet access you would have access wireless access throughout the whole complex seeing as how it is a business complex for conventions and things like thatnnDont bring your convention herennSo as soon as we step into the convention room where we are spending the majority of our day everyday we lose our internet signal Apparently the group would have had to pay an additional a day to have internet access in the room They will nickel and dime you on everything nnWas told the hotel had a shuttle to pick us up at the airport GREAT We get here and call for the shuttle to find that we are going to have a charge added to our room for each of us The shuttle drops us off and tells us to go inside to register He took our two small carry on bags to the golf cart and said the bellman would drive us to our room We drive about a quarter of a mile to the back corner of the property He has us open the door to make sure our keys work I hand him a tip and thank himnnWould like to point out that all of the bellman and the Belstaff were excellent they were friendly no issues with them whatsoever this review does not reflect on them at all this review is reflected toward the hotel and the management staffnnIt is not even about the at this point it is more about the principle of how I was treated by a manager and how much they want to argue their point of how much I am already saving So in her mind that gives them the right to overcharge or say it was the convention that was responsible but they are clinging on to like it was the only they made today REALLY BAD MANAGEMENT DECISION AND I THINK YOU UNDERSTAND THAT AT THIS POINTnnI regret spending an additional couple hundred dollars eating on property after the bad taste this situation has left in my mouthnnAs the COO of a Veteran owned and operated company I would strongly urge any military organizations or government organizations to look elsewhere for a convention place in Scottsdale AZ nnAfter talking to several locals that we have met and become friends with we have learned that there are many more affordable and competent convention centers to choose from Do not let a poor experience in this place ruin your trip Scottsdale is beautiful outside these walls