text: ANDREW and Samantha were the employees working the day I came in to see what they had and load up on more food nThey turned out to be uninformed and the complete opposite of polite or helpfulnnBasically Innova Large Bites is on sale for regular depending on which Pet Club you go to nAfter loading up fourteen lb bags of Innova Large Bite kibble to take advantage of a BOGO deal that ends May st I was told that this particular food was an even better price nSaved me about bucksnnTHIS location had displayed at the entrance Salmon Herring on sale for along with a second sign that says Buy One Get One Free the current deal However the guy tells me it is not BOGO and that is the price for one bag only Um it is a sale price so you cannot mark it up What is that Bait and switch I have photos of the signs as they were displayed toonAnd even though earlier today I picked up more than two dozen bags of Innova at Pet Club for they will not honor that price because basically any customer could come in saying anything about prices additionaly only the manager can enter a modified price nWell I thanks for insulting me and basically calling me a liarnnAndrew or was it Anthoney You passed judgement made assumptions and copped an attitude cuz you thought this average dressed fat old lady came in to rob your stores profits nHere are some details about should realizenIm purchasing a few hundred pounds of dog food every couple of months nI also purchase chicken feedsupplies and rat feedsupplies nIm a regular customer and I refer my pet people herenIm a member of various breeds clubs in the Valley along with dog activity groupsnI promote and encourage responsible pet ownership and feeding a quality kibblenI breedownexhibit several Great Danes nIm active on social media and I routinely post whenwhere kibble is on salenFor more than years I have been doing this and I do not come into Petclub to just say food is on sale so I can save a few bucks nnBecause the coupon said it was limited to stock on hand I passed on dinner on this particular occasion so I could take advantage of what they had and see if they had any more bags There were no more bonus bags at this location AND they were not on sale for according to Andrew Price he could sell them for was each bag nnPet Club get it together I got the a similar story last time I came to this location Quit putting your staff in this situation Quit causing me to waste time gas and get angry cuz this location is poorly managed Management decided to take advantage of a three day holiday weekend and has not come in for a couple days to bring staff up to date nnYour prices vary from store to storenYour management does not pass along information in a timely mannernYour computer system is not even linked between stores to show prices at other stores what is on hand etcnSame food at one store is a different prices at another store in the same citynEmployees must call another store for details nAnd then there is limited authorization ability in stores However in this situation I have come across those who are willing and capable of making a phone call to their boss or another storenThe guy at this location was adamant nCustomer service and sales does not seem to be his fortennYes even I want to save a few bucks but I do not come into your stores and LIE about the price of foodnInsultsnImplying I was a liarnFTM customers are liarsnQuality customer service happening here