text: COMPLETE DISSAPOINTMENTRUINED MY BIRTHDAYnnI was in Las Vegas celebrating a significant birthday and was looking for a special place to have dinner Upon reading the multiple positive reviews of this restaurant I was completely fooled into trying it out Had I known the quality of the food would be inferior the customer service would be extremely poor and that I would have to fight with the manager to get a burnt paella dish off of my bill I would have NEVER EVER visited this restaurant I wish that I could have gone with my nd dining choice of TAO or for that sake anything else would have been better than dining at Jaleo since I was very dissatisfied and they totally ruined my birthday dinnernnThe night was off to a good start with our drinks We ordered a variety of tapas including Gambas al ajillo patatas bravas and croquetas de pollo Though the portions were extremely small for the price of each dish they were savory and had good flavor My expectations were high for the grilled skirt steak carne asada con piquillos and the black noodle paella with shrimp Fideua Negra on Calarmares y Gambas I was hoping these dishes would be heartier because despite having enjoyed the other dishes I was still feeling very hungry I was disappointed when I saw the small size of the steak that was cut into small pieces and at this time I started to get upset with the small portions and the price for each just the small steak was I was even more disappointed with the paella because again not only was the portion small and the shrimp turned out to be bite sized pieces like they would taken a regular size shrimp and cut it into smaller pieces but the dish was also burnt We discovered the dish was burned at the bottom because we were all so hungry from not getting our fill from the small portions of the dished we would already eaten and were digging into the paella trying to eat as much of it as possible We were only able to eat about half of it because the remainder of the dish was a crusty burnt mess that was stuck to the bottom of the pan similar to what would happen when you make rice at home and you do not add enough water and it sticks When we brought the issue up to the waiter he said I do apologize but we have some new apprentice people in the kitchen and asked if we wanted a new dish We said no because it would take about a half hour to make and by this time it was close to pm Plus I was already extremely disappointed with the food and wanted to leave I told the waiter we were upset by the quality of the food and a few minutes later a manger came to our table to ask if everything was OK I told her I believe her name was Andrea that I was surprised and disappointed that a restaurant of this caliber would be serving food that was burned and of inferior quality Rather than accepting fault for the obviously burned paella which was at the table she chastised us and said we should have brought the issue up sooner and that we had probably enjoyed it because we got to the bottom of the pan and that is where the burnt part was I could not believe she was actually making us feel guilty for eating the dish and not bringing it up sooner She tried to make up for it by bringing me a dessert however I was celebrating my birthday and in most restaurants a dessert is complimentary so I was still not satisfied nWhen our bill came I was furious to see that they were still charging us the for the burned paella I brought it up to the waiter and he was flustered and did not know what to do Again Andrea came to the table and said she thought they had made good on the burned dish by bringing out the dessert I told her that I would absolutely NOT pay for the dish that was burned and that I was extremely upset for having dined at this restaurant which I thought would be of much higher quality given its inside one of Vegass new hotels After practically having to fight to have them take the dish off of my bill they did indeed remove the charge but I was already very upset and felt we had not been given the good quality service we deserved especially for celebrating my birthdaynBottom line I will NEVER EVER return to this place or recommend it to others Prices are high portions are very small customer service was bad and they completely ruined my birthday dinner