text: I felt like it was necessary to make somebody aware of the service received or lack there of as of recent at Findlay Acura I own an Acura RL and use Findlay for my service even though it is much further from my homework then the Sahara location My reason for doing so was the service adviser Andy and the manager Charlie was almost the reason i stopped going to Findlay which i wish i started to do Recently my vehicle developed an issue at start up and i called to Andy to setup a time to bring it in additionally i would need a loaner car to have this service performed He made me aware that he had no loaner cars available at that time and i simply said i am an easy going person and my car still runs can you please contact me when one does and i will bring my car into you I let a week pass and called back to Andy where he said again no loaner cars had been turned in find that odd So i let an additional week go by and again Andys response when i followed up was again no loaner car had been turned in now i am mad As of when i write this this Thursday will make weeks that i have not been contacted by Andy or anybody at Findlay about bring my vehicle in for the service i called about previously I actually went to Findlay one morning in the rd week because i was in the area for work and i physically watched people come and go in the service area bringing their car in and leaving in a different vehicle that was brought out for them On that rd week when i witnessed this i have had enough and called over to Jeff Davies at the Sahara location who got me in the next day and serviced my failing fuel pump and sent me on my way like a professional Its quite obvious that Jeff Davies will be handling all my service needs from this point but i find it very personally disturbing being in the service industry myself at the lack of communication follow through and professional service that was offered by Findlay given my history of service with them and my position as an Acura RL owner