text: The first time I went there they cancelled my appointment due to a family emergency which happens sometimes but then they rescheduled me without speaking to me and then wanted to tell me that they have a cancellation policy which they wanted me to know about because I was cancelling the appointment I did NOT make not very customer service oriented nor thinking properlynHowever a friend of mine had gone the same day they cancelled me and said it was super quick so I tried again Brought my paper in for a free wax of some sort as I booked online I told the gal who checked me in that I was new and also the wax technician both acknowledged I was new and verified my residency The tech was very nice and efficient her name was Joy If I could stand togo ere again I would like her to do repeat business When I went to check out the girl named Darian told me that the two services that I booked were not covered under any discount for new people I asked her what that new client service would be and she told me waxing of lip or eyebrow And I told her that I would have liked to get one of those services and could I get it free next time I came in as no one told me about which services were restricted She said no but that she could give me half off my next service when I came in I tried several times to get it through to her that I wanted some sort of conciliation as no one told me that I could not get something for free She just looked at me I told her that I wanted to cancel the next appointment that I made and she said okay in a more cheerful tone I told her that I did not think that her customer service was that great and she said again in a condescending tone sorry have a good night I later called and asked for a manager and had to speak to Miss Darian again as she told me that there was no manager on duty She then started to tell me that there is no such thing online as a Totally Free Visit when I told her that this was not what I was upset about she interrupted me to talk over me about how that was not realistic nor their policy I told Darian that I was not asking for that and that she was being rude for interrupting she said obviously I can not help you with this issue I told her that she was again being rude and I hung up But not before I told her that I would post online which she said to go ahead and do I did and also contacted the stores online help desk THREE DAYS LATER a manager called me and agreed that I should have gotten an under arm wax for free and that it was their policy to give that as one of their free services to new people When I told her that I could not stomach going to the Tempe Marketplace location anymore due to Darian The manager apologized and set me up at the Camelback location This was fine I appreciate apologies but I do not understand why they would keep someone like that in their employ unless they just do not care that much