text: I want a lawyernnThis UPS center has the most APPALLING customer service I have EVER experienced in my years of livingnnLet me start from the beginningnnI have had a specific medication mailed to me over the last year or so because it is cheaper than going through the local pharmacies I have never had a problem Until last ThursdaynnI ordered my medication on Monday The company said it would definitely get to me by Friday I have always had it delivered to my work a school and it usually gets there or days after I order it I NEED it by Sunday nnThursday No delivery I am not worried YetnnFriday Asking my coworkers all day Any package for me Nope I get out of work in the early evening rush home and call the pharmaceutical company They said it shows that UPS should have delivered it Thursday and someone that works for UPS decided to have it redelivered for Monday What They give me the tracking number and the customer service phone number for UPS nnI call UPS and speak to a very nice man He says that someone that works for UPS either the shipping center or the driver have not figured it out yet ASSUMED the school I work for was closed for spring break They locked up the package nnThe person who made this decision is a first class idiot Guess what bonehead Every school district has a different spring break And I work for a private preschool We have NO spring break They did not even ATTEMPT to deliver the package or even call to see if we were opennnOh the story gets even betternnThe nice man I spoke to not local national customer service agreed that this whole situation was fd up especially considering this was a medication that I needed I told him there was no way I could pick it up during there Saturday hours He said that although the local shipping center was officially closed this was around pm Friday night there are still some employees at the center and I might be able to drive down there miles away and pick it up afterhours He said I would get a phone call from the local center within the hournnAfter anxiously watching my phone for minutes I get a call from a unknown local number I answer it immediately after the first ring Hello Click They hung up on me as soon as I said hello I call the number back immediately No answer I call again No answer I do reverse phone number look up just to be sure its them Yep It isnnI call the national customer service again Speak to a nice supervisor this time Tell her the situation She puts me on hold to look into it Comes back on the line and said that the local office said they attempted to call me and had a bad connection Ummmm there was no bad connection The call ended as soon as I said hello She apologized and said there was nothing she could do about it I said that was okay I would rearrange my schedule and pick it up during their Saturday hours She said I could not even pick it up then because it was going to be locked up and delivered Monday I went on a major rant while still being courteous to her of course this was not her fault I said I needed the medication by Sunday and this whole situation was terrible immoral and unprofessional She agreed and decided to try calling the local office one more time She put me on hold this is when it gets REALLY goodnnShe gets back on the line and tells me they the local customer service center hung up on her Yes the local UPS customer service center hung up on a national UPS customer service supervisor By this time I am laughing like a homicidal maniac She was even shocked by the behavior of her own company She apologized profusely and assured me she would put a complaint in nnSo the medication that was supposed to be delivered to me Thursday will not be until Monday And I need it by Sunday And here is another kicker It has to be refrigerated Now there are coldpacks in the box After a day delivery period the coldpacks are still slightly frozen and my medication is fine But this is almost one week nnAnyone who wants to message me with advice on how to handle this is more than welcome I do not know where to even start I feel that if the medication if ruined UPS needs to reimburse me I am so angry The laziness and incompetence of these employees are compromising my health