text: I will start by saying that I understand hotels experience maintenance problems that need to be fixed due to the high volume of guests staying at the hotel however nnWe got the handicap access room where there is an open shower instead of a stall The shower drain clogged breaking the plastic barrier and ultimately flooded our bathroom While the maintenance crew drilled snaked and scraped the bathroom they had to use towels to soak up the water which they told us would be cleaned up nnHours later we returned to see the bathroom had not been cleaned and the two dozen towels were left in a huge wet pile in front of the toilet There was some sort of communication breakdown because they brought extra towels but no one to clean up the mess nnThe front desk staff did not offer to anything in return for the inconvenience except a smoking room because they were booked They only reluctantly gave us a hotel credit after we asked but we still got charged for gratuity Even though we generously tipped the staff nnOverall it was the customer service we were dissatisfied with none of the staff tried to go above and beyond considering we spent several hundred dollars to stay in their hotel We definitely will not be staying here again