text: I have stayed in better I thought about what I wanted to get across and that is it The Hilton brand is good an old name with value behind many of their propertiesnnI stayed here because of a convention My stay was for days I work in hospitality and travel abroad and in the US regularly I understand excellent customer service and can tell you now which hotel properties delivered and who did not Not a snob here LOL just a consumer who appreciates value and excellent customer service nnThe room is great I stayed in a bedroom with adjoining living area full kitchen and master bath It looks like around square feet nnThere is NO room service here There is NO restaurant The closest restaurant is a Hilton Hotel next door They do NOT deliver room service Although this looks like a Hotel and is marketed as one it really is more of a time share type of property nnThe Front Desk staff does not have that touch which many and star properties do The Concierge Forget it Awful My first night I was curious about dinner so went down to her desk around pm She was bending over putting things in a bag and I said Hello Concierge She looked at me and did not say a word I looked a couple of brochures and she said Excuse me I am trying to leavemy Husband has been waiting for me for minutes and I need to get out of here Just like that No I am sorry how can I help you orI am on my way out what can I do for you No Question I just stood there for about minutes while she packed her bags I just wanted to know where I could order dinner from a restaurant who would deliver Side note I have called the Front Desk and spoke with J who would not give me her name which is interesting because he interacted with her today NIcennDont stay here I was guaranteed a room at when I checked in a month beforehand and was not able to check in until The room was not ready nnThe Front Desk and Concierge have zero customer service skills IMHO They attempt to run the front desk like a hotel but I felt as though it were a Youth Hostile Sure there was a smile but the genuine customer service you feel Nonexistent I will not be staying at this property again nnAs mentioned there is a Deli on site In fact when I was asking the front desk because the aforementioned Concierge had to leave they did all they could to sway me over to the Delisaying Well you can find most anything you need there I gave it a shot and ended up spending on one carton of eggs one oz block of cheese one small bag of chips oz package of lunch meat and bottles of wine which are at my grocery store in my neighborhood Wow nnNo I will not be staying here again nnRoom and Housekeeping starnConcierge Front Desk starnDeli Customer Service starnDeli Prices star