text: Let me begin by saying I have considerable experience dealing with this company I rented a property through them for several years and have dealt with them several times over the course of those years regarding a variety of issues Let me also say I believe in giving fair accurate reviews so I will do my best here to be as objective as I cannnAfter several years of renting through this company I have to say that unfortunately I would never ever choose to rent through them again Not because of the staff who were usually courteous and helpful but because of the property manager He is absolutely terrible and clearly knows nothing about professionalism politeness or how a business should treat its customers I would like to have given a more positive review but I simply cannot Let me explainnnIf you rent through Sterling you will almost immediately encounter a man named Bruce the property manager for Sterling During your years renting you will need Bruces approval almost anytime you need something fixed and he is the one who will be performing the inspection of the property at movein and moveout This is where the problem comes in Bruce is horribly unprofessional He is rude often makes sarcastic remarks and will avoid phone calls from you if he knows you are calling with something he does not want to deal with such as when something is broken and you are looking for an update as to when someone will be coming to fix it I just read the review here from Cyndi C and I have to say I had a very similar experience Consider the following examplennWhen my wife and I moved out of the property we were renting last spring we were required to have Bruce do an inspection of the property We made sure to take very good care of the property so I was not concerned about this Bruces staff informed me he would be meeting me at the property on a certain date and timennFailure nHe shows up looking like he slept in his car His attire was sloppy and unprofessional and he appeared to be in a very bad mood as usual This type of thing was typical for him so I overlooked it at least at firstnnFailure nHe was even ruder than usual walking around making sarcastic remarks about everything and cutting me down for even the most minor of issues He even complained there was dust on top of the fridge saying you will have to tell your wife she missed that This is simply unacceptable I continued to try to be professional with him to no avail He was very smug the entire time and seemed to think his sarcastic remarks were quite clever they were not He seems to think he sounds quite intelligent when he says them he does not nnFailure nHe then proceeded to talk poorly about his other renters to me behind their back He began telling me about how awful some of his current past renters have been etc He even went as far as bragging to me that he does not care if his renters do not like him and give him poor reviews Really What kind of business manager does not care about his own customers experiences Would you honestly want to rent from a company that views business this way Furthermore those are strong words from a company that does not even have an A rating with the Better Business Bureau Look it up for yourself If he had any sense at all he would care what his customers think and do everything possible to raise that rating not brag about how little he cares This too is unacceptable WowI guess some peoples standards are just lower than othersnnFailure nLater that week he avoided my phone calls I had noticed that he cited me for some minor issues which I had called about many times while still living there and I wanted to discuss this with him as well as talk about his conduct that day His staff informed me several times that he would be calling me back he never did I guess avoiding calls from tenants magically makes problems go away right How wonderfully convenient I am filled with respect for younnNot surprisingly Sterlings office seems to have a lot of turnover as well Gee I wonder why In addition do not be swayed by the seemingly positive reviews here if you read them closely you will notice they come from people who have not done business with Sterling for more than about to months I have dealt with this company for years and I am confident that had these people rented somewhat longer they would have seen the ugly side of this company months is not a long time and it is likely these people experienced very few issues during this time which would elicit a negative response from Sterling nnIn closing might I suggest that Bruce study the following booksnn Property Management for Dummiesn Business Professionalism and Customer Relationsn Manners and Etiquette for the Completely Cluelessn The Complete Idiots Guide to Responding to Tenant Phone Calls