text: WOW I do not even know where to begin and wish I could give ZERO stars One star is entirely too many Paid for my son to come from Amarillo Texas to Indio California I have a copy of the entire schedule again AMARILLO to INDIO The bus got to Phoenix and there my son stayed There WAS NO BUS going to Indio and he could receive no answers from the lady working behind the desk evidently she was busy chatting with the security guard The bus my son was on turned around and went to Tucson not California While my son stood there I tried to call the Phoenix bus station and there was no answer I simply wanted to know when my son could board a bus to complete the rest of his trip of which I paid for My son literally saw the lady ignore many incoming phone calls of which were mine before I finally gave up As a result my husband and I had to make a hour roundtrip road trip to pick up my son at the Phoenix bus station Will I be calling the main office of Greyhound demanding a partial refund YOU KNOW IT Absolutely worthless organization Peopletrust me when I say the cost of flying might be a bit more expensive but in the long run worth every single dime Will not be using Greyhound again Pathetic