text: Totally pissed at this place right now I have been here twice once for a newborn puppy that ended up passing away and last night for our American Bulldog that is and passed out First time the people were kind compassionate and helpful when explaining that newborn pups commonly die nLast night and this morning they were definitely not and it was not the same staff My husband rescued Rouh at months old and he is nothing short of a kid to us We know that he is really getting up there in years so when he passed out and had labored breathing we left the house in our pjs and without my husbands wallet Rouh was admitted right away and we payed for the critical care option which is around After a few hours they gave us a prognosis and another outline of what could possibly be done further at at cost of Now by this time he was pretty stable on IV fluids but we were beat my husband had just worked days of doubles he owns a gourmet food truck and could barely see straight The list they gave us was a lot to digest not to mention the steep price tag We asked if we could go home and get some sleep and see how he is doing in the morning since he was still on an IV The attendant asked the doctor who said it was fine but that they could not run anymore tests or do xrays until they got payment upfront I said that the fact that we are so tired it would be negligent on my part to drive home get more money and drive back I had no interest in falling asleep at the wheel The attendants response we are all tired Seriously This is your job these are the hours you are at work Being up at am is not normal for us We were under the impression that it was ok to leave him there and come back in the morning Guess not since we got a phone call around am and another at around It was the new shift and they were extremely rude They said we cannot start anymore treatment without payment yep understood that when we left They also said if we did not come get our dog by am he would be considered abandoned and they would have to call it in WHAT KIND OF SHIT IS THAT Do not you people communicate with each other The doctor gave us permission to go home and come back in the morning to figure out exactly what further treatment we wanted to do Instead my husband after getting barely hours of sleep went back and picked him up We had an epic food competition planned today with judges and people in attendance but canceled it because my husband is so tired from lack of sleep If he could have slept uninterrupted for just hours we could have pulled it off but this place called us within an hour and a half of us getting home demanding more money or for us to come get him The worst customer service I have experienced in a long time nWe will be taking him I our regular vet on Monday I hope to never have to use this place again but unfortunately they are the only one close to me that I know about We were treated like we were low class could not pay and that we might abandon our dog not like the people we are We collectively own businesses between us give back to the community and treat people with respect This place needs a lesson in that nOh and one other thing they charged us another when my husband picked him up saying it was to cover the cost of another IV bag Would not that have been covered on our first payment when the paperwork stated fluids Totally hosed us because they can