text: My wife and I brought round trip tickets from and to McCarran The person at the desk informed me that I do not have to call for pickup service because it is noted on the ticket and to be sure to be at the designated location by PM The night of my pickup we went to the designated pick up area at PM At PM I called just to check if the shuttle would be on time The dispatcher informed me that they are running about to minutes late At PM I called back and asked for an update The dispatcher informed me that the shuttle driver came by at PM and no one was there I informed the dispatcher that we have been out front from PM and the door man of the hotel was out front since PM and no airport shuttle came by We had to catch a cab to the airport If they can lie about this I hate to think what else they would do I will attempt to get reimbursement for my cab fare which I think they will not do A follow up review to follow after I talk to them nnPaul Y