text: I have stayed here before several times and to be honest I do like the rooms We stayed here for our birthday weekend since my husband and I were born a day apart on May thth He called in for the reservation and was NEVER told that the whole water park was to be closed at pm on Saturday due to an event Well this seems really poor customer service to me We stay there BECAUSE we want to float on the lazy river and spend a day using the pools and the slide etc without getting ousted at pm I appreciate that a hotel sometimes books rooms etc but this seems like a key element to not mention to booking guests At the very least we should have been offered a discount but we were given a decidedly tough shit attitude when we balked at check in when we were notified We probably will not go again despite the fact that we try to do a staycation twice a year at one of the pointes properties Just on priniciple Does not seem like a good way to treat paying guests We have lot of options in Phoenix and alot of properties have lovely water parks Just to be fair the property does have generic pools withing their Wings but take all the people that would be in the water park and cram them into a small pool area meant mostly for adults that cannot tolerate screaming kids and teenagers and what you get isnot a very pleasant experience for a weekend getaway I am very disappointed