text: I went to the Apple Store on the redeem a gift card I decided to upgrade my gs to a s simple enough I walked in and made an appointment waited minutes and then a woman came over to wait on me This is when it all started to go down hill She was the most unhelpful and rude person I ever gave money to When the transaction was done she turned and walked away I did not even know we were done No bag for my purchase no thank you nothing I asked my wife if I did or say anything wrong and she said no the girl was just rudenOh my phone was defective and I had to go back on I got a new phone after seeing a genius Apples words not mine and really an oxymoron My second phone was also defective I really wanted a new iphone but after my experience with Apple customer service I will be getting a Samsung phone instead Apple has great products usually but awful customer service After hours on the phone with an Apple IT person I have had enough Just because your product is popular does not mean you can be rude