text: This is a customer service related review not a product service review I contacted Bulwark exterminating based upon the referral of a friend who uses Angies list nnBulwark is a pest control company that is highly rated on Angies List In considering a company I like to look at good reviews and bad so I can get a wholistic idea of their service Interestingly enough there are no bad reviews This should have been the first red flag for me All companies have a complaint or two No company is perfect Bad reviews allow the consumer to identify areas of weakness of the company as well as analyze how well the company deals with problems For me it is not so much of do you have complaints as it is how you deal with them nnWhen contacting this company via the internet a representative called me within minutes I thought that was great The representative then inquires as to your specific concerns and suggests a plan that would be beneficial to you This is okay as I think you need to go me out to the residence and conduct an inspection to obtain a more accurate assessment of need Therefore providing an estimate with the understanding that an inspection may yield a different recommendation is more in line Additionally allowing the customer to decide if they want to accept the recommendation nnAfter the representative determined service need he quoted the rate and frequency of service followed up with a quick slam dunk of So what credit card do you want to place that on I do not typically provide my credit card info over the phone but I figured hey they are a good company after all they are highly recommended on Angies List nnNext service date and times are discussed I was offered Wednesday or Friday I opted for Friday and was told it would be between the hours of am I said okay BUT can you make it closer to as I am at work and my husband is dropping off the children at camp and will not return until The rep said fine I will give a minute call when enroute and the rep can start outside I do not typically function like this but again I am thinking they are reputable because Angies List says so nnFast forward to FridayI receive a call at around advising that he is on the way to our home When I ask can you wait an hour before arriving so my husband can return The rep explains how he cannot do that because if scheduling blah blah blah I then tell the rep fine go ahead and I call my husband to determine his locationof course he is not even near the home because it is just a little after and he is driving to drop our children at camp I then call the Bulwark office and am immediately placed on holdwhen the rep answers I explain my situation and inquire as to the availability of Saturday hours Well it takes the rep FIVE minutes to locate my account using my address She then tells me there is availability next Saturday I tell her no thank you cancel everything AND instruct her to destroy my card info and not to use it because this is clearly not the company for me nnI do not function like that I must make arrangements that meet our needs and not the needs of the business I am the customer and you will not dictate how I do business No better way than to have bad customer service for me to discontinuenot use your services and to tell everyone I know nnI elected to use this company after speaking with a colleague and telling them I had arranged for Terminix to come out I was immediately told how horrible Terminix is and how I should use another company so I cancelled Terminix and went with Bulwark I have also always heard praises about Angies List Ummm NOT and to know people are paying for that deceptive service Oh no I will stick with my tried and true method of selecting companies and never again will I use an Angies list recommendation nor will I use a a servicecompany that ONLY has rave reviews That is a huge red flag Now do not get me wrong I am not saying they should have horrible reviews but there should be some variances It seems really suspicious at they do not nnLong and short when you are conducting business and you are unable to get a wholistic view of how they might conduct business OR you are constantly deviating from your safe business practices KEEP MOVING You should NEVER allow a company that you are laying to tell you how to do business That would be a NO The company wants my business so they will tailor their business to the customer nnI hope this is useful for someone