text: I do not particularly enjoy writing negative reviews especially for a place that I once loved and highly recommended nnBecause we absolutely loved their kalbi short ribs we decided to order a party tray from them pan size kalbi short ribs Imagine my disappointment when several of the short ribs were blackened as in burned They sat on the bottom of the tray and went unnoticed for awhile We were wondering why our guests were not eating them and that is when we saw the unsightly pieces My mom went to the restaurant later on that week to let them know They took down our phone number and said they would call us to talk about it No one called A few months later my mom returned and went in to talk to them and again was told someone would call us to talk about it We were told that usually the owner would have checked out our order before it went out but on that particular day she came in after we picked up the order Therefore she never saw the order go out Again no call from themnnBecause I was so disappointed with that experience the food and the lack of customer service I decided to just not eat there anymorennAfter almost a year of protesting we finally decided to order food from there again I initially tried ordering Pork Lau Lau on a Friday but was told they did not have any I ended up with the combo Kalbi short ribs and furikake shrimp My short ribs were blackened again However the Husbands order of short ribs were just fine Also the shrimp just did not taste that great anymore My Mom always orders the oxtail soup and always comments on how fatty their version is You can see chunks of fat on theirs that probably should have been trimmed a little I am all down for a little fat but theirs is just too muchnnTheir tuna poke salad both raw or cooked was pretty damn goodespecially the dressing But it is since doubled in price and not really worth it anymore nnOverall I am pretty sad that Island Flavor is not in our repertoire of food choices these days Quality and service had just gone down since they first opened and I get a sour taste in my mouth when I think of them now With their current star rating on Yelp they will not be hurting for business I am sure