text: Huh I must really be missing something here This was so not the star experience I was expecting based on previous reviews Perhaps I just do not enjoy getting my nails done as much as the other ladies of Gilbert We came here on a early weekday afternoon and it was packed I counted at least customers in the salonnnThe manager was very friendly We picked out our colors during our short wait and I was pleased they carried lots of Essie and OPI colors My nail tech was bad First she had the water scalding hot in the foot tub The pedi was on the painful side and the leg scrub they used in an unmarked bottle seemed kind of sketchy She was rude about the light color nail polish that I chose because it required an extra coat and she made an insulting remark about my unshaved legs Sorry but I come from an infectious diseases background and I am not going to risk getting a bacterial or fungal infection from the pedicure tubnnThe manicure was bad too She nicked my cuticles in a couple places and the harsh chemicals used gave me a ton of hangnails the next day She started filing my nails into a square shape without even asking my preference The techs also ask for payment before the manicure starts which is awkwardnnIf this trip to Elite Nails served no other purpose it helped cement in my mind that I do not like strip mall nail salons and I am better off paying twice as much at an upscale day spannupdate I had to take this review down to one star after seeing what has happened to my nails after this manicure see picture I must be having a reaction to some chemical that they use My nails are starting to separate from the nail beds Does not look good I have never had this problem with any previous manicure