text: If I could get away with no stars I would Worst customer service I have ever encountered nnMy husband and I are artists and drove to Vegas from Montana to participate in a glass show Our car broke down as we rolled into Vegas leaving us stranded for days On the last day I called Hertz early morning to set up a rental and to be picked up the only rental agency even remotely close to us in Montana is Hertz I was told I needed to call a different location Sahara but had a confirmation number I called the Sahara location and explained that I was transferred to them They informed me that they were all ready full and could not pick me up yet but would call me right back to set up a time to be picked up I did not hear from them again So I called them back at I was then informed that that is not how they do it and the driver would be back in a half hour and then would pick me up rolls around and no call so I called them back again I was then informed that the driver had left minutes ago and would be at my hotel at any moment The hotel I was staying at was huge and it would take a good few minutes to get to the front so I hurried out I did not want to make him wait Keep in mind we are still doing the glass show and now my husband is alone to help customers nnI go to the lobby and wait and wait and wait I call again at only to be told the driver must be stuck in traffic and he would call him to find out I assumed that meant he would call me back with information I call no answer I call no answer no answer this continues until when the driver finally arrives By this time I am MAD But its not necessarily the drivers fault so I try to be pleasant though I do not want to talk I arrive at the rental agency to meet Kai the assistant manager I explain how I am upset and in short told him my side of it He tells me They are doing the best they can and that Hertz has cut his staff and how man cars he has with pursed lips I then explain that a little communication goes a long way and if he had called me even once to keep me posted and not make me wait in the lobby for over an hour while my husband is alone running our show He says nothing but its obvious he is even more upset with me Mind you this whole time I have remained calm I never yelled or got upset and I chose my words carefully nnI figure honey always saves the day rather than vinegar and I apologize He tells me Its OK I am used to tourists coming in here and kicking me around My anger revved up again I told him I am not kicking you around you are causing me to wait a great deal after I am all ready paying too much for a rental and you are acting as though I am the problem He says nothing but just glares at me then goes back to entering information He then tells me he is going to have the car washed and will be right back He is gone for another minutes After I explained that I had all ready been kept waiting long enough nnI wrote to Hertz explaining the situation and got an automated response So I am coming to the people BOYCOTT HERTZ They were not joking when they named their establishment It Hertz to work with them