text: Quite simply this is the worst hotel I have ever stepped foot in I had a business partner come into Vegas over Labor Day weekendand he stayed here When I went to pick him and his family up I was met by a valet that was rude and a very unhelpful and downright snotty front desk staff I walked into a room with marginally working AC a bathroom that looked like a teenager in a hurry cleaned it and it kept getting worse and worse While I waited for my people to get ready I walked down to the pool area then out to the lagoon where I was accosted by a manager who quite frankly said if I was not a guest I needed to leave No chance to explain why I was there it was like this is not a public area just leave When I went back in to a hotel room that was at degrees and looked at a bed that was not even sitting on the floor correctly I was like I have had enough We packed everyone up went out past the rude valet got our own vehicles loaded up and we left I used my comps and put them up at Mandalay Bay insteadand the experience there was night and day compared to the Ravella nnIn short this place was so bad and the staff so rude and unprofessional that we walked out on them We did not bother to ask for a refund This place just sucks And the core reason why it sucks is the attitude of the staff and the management and the condition of the property When you compare the Ravella experience to how you are treated when you go to Loews just a short drive further into Lake Las Vegas you really notice the difference Oh and if you walk outsidetake the short walk down to the West end of the lake When I was there a boat was dispatched to go out and churn up the waterbecause it looked like it had floating pieces of treated sewage in it nnIn short if I could give this place NO STARS I would because that is what it is earned