text: I rarely take to Yelp to complain but today is a little different I ordered the Tempe panini and Tomato Bisque soup for lunch today and prepaid via Living Social I was there to pick up right on time but it looked like my food had been sitting for a few minutes on the counter not being kept warm My panini is cold but the soup is hot Not very impressed with the flavor of the sandwich but the soup is very good as always For a sandwich I also expected a little biggernnSo one star knocked off for the panini Another knocked off for the service The first time I called to find out what the soups were the girl could not hear me so I called back The man who helped me was gruff and short on the phone I thought it was a reasonable question since the soups are not posted online but oh well When I came in the line was long so I was patiently waiting til I saw the ring bell if you ordered ahead sign I rang the bell Quietly without demand or force I got no reply I was not going to ring it again even though I assumed they did not hear it since there was no acknowledgement but someone else in the line commented that since the staff did not say anything they probably had not heard it So I rang it again A little louder but not slamming my hand down on the thingnnThe man responded I heard you the first time as if I were ringing and ringing and ringing in a rude manner I was taken aback but not surprised the service here is not that great but that is why it is a counter and not table service I reckon I did not expect nor did I appreciate a side of chastisement with my lunch