text: About years ago I spent every fall in New England recruiting for a college in Arizona At the time no Dunkin Donuts were in the Southwest so I relished the opportunity to visit a DD and get a yummy jelly donut Sure the service was always soso and the coffee was horrible but man that donutnnNow that Phoenix has a DD every few miles the donuts do not have such the draw They are still delicious though and thankfully the coffee has gotten MUCH better with DDs recent rebranding I typically visit the location on the SW corner of Bell Tatum and while the service has been less than spectacular a couple of times they are usually busy and right on targetnnSo today while out running errands my fouryearold son saw the banner for this new DD I had a coupon for off a combo so I thought it would be a nice break Parking was available a few people were inside chatting and we started to make our selectionsnnGranted it takes us minutes to figure out what we will get he is four but no one was even behind the counter Then when our choices were set still no one showed up No bell no way to call nothing Then a young man magically appeared I placed my order which he apparently did not hear When I repeated which combo I wanted he said they did not have grilled cheese only the ham and cheese and would that be okay No of course not I am vegetarian I was ready to leave right then but I knew my son would be disappointed and loud about it so I ordered his juice and donutnnRight there on top of the cash register was a sign stating that if you did not receive your receipt with the purchase it would be free I was given my total in the range handed over a bill got my change and waited No receipt He ripped it off and placed it in a pile nnI got my son situated and then went back up to the counter pointed out the sign and the cashier pulled up my receipt and gave me back Although I am not positive what my total wassince I was not given a receiptI am pretty sure I was shortchangednnI like DDs jelly donuts better than any others but I would only return to this location if I used the drivethrough since that seemed to be where of the crews attention was focused If I am in the area Paradise Bakery is just next doorand their service is WAY better