text: Disastrous I would give zero stars if possiblenMade my reservation months ahead to celebrate my birthday party of reservation By they still could not tell us how much longer until we could be seated We had round of drinks while waiting They offered to get us another round on the house but then never showed up to follow through Talked to manager Scott What a sorry excuse of a manager He was completely clueless as to the mess he had going on The couple in the bar next to us was upset that their reservation likewise was not honoredbut they had only wasted minutes of their time Needless to say we left Difficult to find nice place on Saturday night wo reservation Ended up at Delmonicos which was very goodnOn a side note since I cannot rate any food ladies room was messy bar area was filthy and tables askew just plain sloppy We had to clear our own table to seat ourselves for the endless wait and then ask for the table to be wiped Waitress was sweet but did not have sufficient knowledge of cocktailsnSince I do not have any reason to give a good review it should also be noted that this place is very casual We dressed for dinner sports coats dresses and most patrons were in tshirts and shorts nothing wrong with that but we were under impression it was supposed to be more upscale nGiada this is a destination restaurant One needs to take a cabThe Cromwell is not a place that most stay Your people are not providing the services to the standard that I am sure you are expecting Beyond disappointed that we took a cab to arrive in time for our reservation then had to cab back to take a chance on a walkinnShame on your staff for not at least comping our drinks and attempting to make it right This restaurant will be no longer in a short timenThe staff is completely inexperienced and ditzynStill angry nYou Honor reservations And good grief iron your table cloths and clean your place up Sloppy sloppy sloppynAlso the arrogance of your staff they stated quote the patrons were lingering My husband said it is been over an hour wait for our reservation and your gal said well you would linger too if you had that table Whaaaaattt Still in total shock