text: I called at PM to reserve a cab for PM from my home to the strip and was assured that the cab would be outside my door at that time nnFast forward to PM which was when I called to find out where my cab was I was told that they were still trying to find someone to come to my house wait did not they have over three hours to do that Still I needed the ride so I sighed and agreed to wait another ten minutes After that ten minutes I got a call from the dispatcher saying that they would found someone to take the call and he would be there in ten minutes So now my ETA was and I needed to meet a friend at For the biggest concert of the year I was not happy but what could I do So I waited At my driver called He could not find my address in his GPS later we came to discover that was because dispatch had given him an incorrect spelling I gave him verbal directions then called dispatch againnnI voiced that I felt this was unacceptable I had called ahead so that I could avoid a long wait and being late to meet my friend The dispatcher seemed pretty unconcerned that customer that would be paying approximately for their service was at this point irate The man I spoke with said Well everyone is trying to get to the same concert you are going to I replied yes that was why I would called well in advance He remained blase and largely unapologetic At that point my driver finally arrived so I hung upnnAt nearly my driver arrived I have no complaints about him he was courteous drove like a bat out of hell to get me to the strip in a timely fashion and he had the decency to do what his employers would not and apologized Unfortunately I remain completely unimpressed with the company as a wholennI would not recommend Ace Cabs at all They were unreliable and unapologetic And worst of all they were nearly an hour late and I missed the first three artists at my concert as result Major fail