text: I had been to the Total Wine on Camelback and the staff there was great Very friendly and knowledgeable I remember when I was there we told the man helping us that we were looking for a Riesling He suggested one from Washington that he said was very good and then had us follow him to the imports section so he could show us a German Riesling that he said was even better I bought bothnAnd then drank them BothnnSo this past Friday I went into this Total Wine in Glendale AZ near my house looking for anything specifically from Washington State to send to a friend who just moved to SeattlenI was with my niece and we walked up to the person at customer service I told her I was looking for something from Washington Something white maybe a pinot She said Well sir we do not just have a Washington section That could be anything Pointing they could be there there there or there There all over you will just have to looknnExcuse me She could not have said oh well the Pinots are in aisle whatever or oh I know a great bottle you can try or even let me call someone else to help younShe was so rude that my yo niece yes I brought a yo to a wine store asked me why she was so mean to usnnWhy did not I just walk out right then and therennWell I am glad I did not actually because luckily not one but two men came to my rescue within just a few minutes They each pointed a bottle for me told me about that specific wine and educated me on wines from Washington They were both great Super friendly outgoing and seemed to know everything about each bottle of wine in the store I left with two bottlesnnI wish I had said something about the woman in customer service but I did not What I wish for even more is that I got their names because those two men definitely deserve recognition I was just so flustered and a bit shaken at that that I did not asknnKudos to them but I hope Total Wine does themselves a favor and gets that monster at customer service out of that store