text: This was my favorite casino in Vegas I spent thousands of dollars every time I stayed there Last visit I literally lost my shirt When I checked out I forgot to check the closet minutes after I left the hotel I remembered it and called the front desk I told them that I am a diamond club member and I forgot my shirt in the closet They took my information and told me they were going to contact the house keeping people and called me back After days not hearing from them I called them and I was transferred to the Lost and Found Dept I was shocked and angry when they told me that It is your words against the house keeping people who cleaned the room Whaaaaaaaaaaaaaaat How would you like to hear that Today I received a letter from their third party insurance co CCMSI stating that PH is not liable nI think PH should apologize for it I spent thousands of dollars each year to keep my Diamond status in the casino Just because a customer forgot something in the room does not mean that their employees can keep it It says a lot about PH and that the housekeeping employees have no ethical conduct and cannot be trustednHappened to me a few years ago when I was in MGM property You know what they did They sent all my stuff back to my house by priority mailnAll I am saying is be careful leaving things around in the room