text: First of I really love Bucas food It is really good and a favorite of mine and my roommates is the Baked Ziti We love the atmosphere of it and we honestly have a good timeusually when we go but recentlythe past few visits have not been so greatnnStarting off with last nightWednesday my roommate and I planned to go after I got off work for their National Raviolli day coupon We got there at minutes before they closed I know it is a little late but we can normally get done within that time frame But when we walked in we waited for a few minutes before the hostess finally walked into the waiting areawith her purse over her shouldernnShe told us they had already closed and after mentioning that we thought they did not close until we checked the website before going she reluctantly took us to a tablein a room where everyone else was It was a little awkward for us and after waiting for maybe minutes while discussing whether we should stay or not we left The impression we got upon arriving although late left a sour note We are both very disappointed and ended up settling for pizzawhich is no where near as good as their food I was really looked forward to it all day until I showed upnnThe time before that I went with my roommate again and a friend We arrived an hour before closeagain late I know but this time we had no problem getting seats Our problem was with the service Our actual waitress did not start serving us until AFTER our food had arrived A waitress from a different section noticed us and helped us out until our waitress finally showed up We did not get refills until we had to stop someone to ask for them which should not have been that hard when there honestly were not more than four other groups there at the time Again it was disappointingnnThe time before that experience I went with my parents and three friends It was a busy Friday night but we did not have to wait long to get a table The service was great but the annoying part was that every table but ours in the room claimed to be having a birthday Literally every table So we had to listen to their birthday song five times just in that one room while it went on in several other rooms It ended up being very irritating and I honestly do not believe that everyone having a birthday in Charlotte that night would all go to BucannOverall I really love Buca Di Beppos food but the service has increasingly gone downhill since our first try in early Now when I go I see more problems than good experiences and honestly I think the only way I will be getting their food from now on is if I go with a large group early on in the day or through take outwhich is usually cheapernnSorry Bucabut I think you deserve this one