text: I went to a woman there name Rachel Reddy to have her do a Brazilian blow out and hair extensions It being my first time getting extensions and all I assumed the woman knew what she was doing But quickly I discovered she did not nnThe extensions started falling out on their own the next day and continued to fall out daily until a total of pieces had fallen out in weeks I went to other salons to get their opinions on my hair and they all agreed and wrote statements for me stating the job she did was not a good job at all And in fact they all encouraged me to go to the State board about her I did not want to do that so I tried to speak with her about getting my money back nnHer solution to the problem was to let her tighten the beads But considering I had already spoken with other hair salons that stated she did them incorrectly I really did not want her to tighten anything I wanted my money back because other salons were quoting me pricey amounts to have them removed buy new hair and have them redone again nnShe refused my money back and then when I tried to call the salon and speak with the owner of the place the manager was rude to me I understand he was friends with the stylist but believing her word over my pictures written statements and other hard evidence is not a good practice of business And I feel horrible for the store owner because not once was I permitted to have a phone meeting with him to let him know what was going on nnIt went to the level of where I had to report her to the BBB and instead of taking responsibility for it she called me a fraud Rachel then instructed the BBB to flag me as a scam artist who gets services done and tries to get the BBB involved to get my money back She had no hard evidence to her slanderous words which were completely false nnIf it was me doing it and all the other salons agreed as well that if they did a service and that service did not happen they would refund the money without a doubt It is like paying for a back massage for an hour and getting mins It is the equivalent of paying for a personal trainer who jumps on a machine next to you but never talks to you I understand she did the Brazilian blow out and put extensions in But according to another salon the Brazilian blow out was done incorrectly and according to licensed hair extension specialist the extensions were done incorrectly as well nnI still believe in my heart and gut that Rachel Reddy is a horrible stylist and I honestly believe that Rachel and the store Manager could have handled the situation much better Including letting the store owner speak with me himself so he could weigh in on it Simply telling someone oh well she is contracted so if she screwed up and does not want to refund you not our fault is not a good answer They could have even bargained a partical refund and free hair cuts or free deep conditioning treatments nnIf you are smart NEVER go to this salon and NEVER go to Rachel Reddy no matter what salon she works out of And beware her Craigslist ads that have picture proof of her supposed skills For all I know those were stolen from another stylist and it is really their work Because my hair is curly and she told me to buy straight hair and you were able to clearly see the tones did NOT match Not to mention the falling out which out of all the pieces I had so many fall out that when I paid another Salon to remove them they told me the other pieces were not there