text: I came to Las Vegas Hotel after having issues with my initial reservation at another hotel during a very busy week where it was impossible to find a room anywhere in Las Vegas Luckily LVH had a room for me When I checked in i looked around the hotel casino and lobby and you can tell the hotel is old The shops are very ssNot a bad thing just not what I am used to seeing nnNow this is where my feelings were instantly crushed As i opened the door to my room and saw the disaster that awaited me Dusty carpets that I refuse to walk barefoot on The bathroom had broken and chipped tiles throughout the floors and walls There was rust around the old tub I did not want to picture myself showering in it The color of the rooms decor was very unappealing There was a lot of that dark orange brown color happening nThe next morning I spoke to the front desk and mentioned the condition of my room The front desk staff concurred that some of the rooms conditions are old so she offered me one of there remodeled rooms for an additional a night I accepted and moved my things to the remodeled room My new room made a world of difference Completely new bathroom no rust no dust cleaner carpets my view was worse but I could not care less after witnessing that scary bathroom in my first room If you stay at LVH ask for a remodeled room It is worth it and similar to Venetian standards nnCustomer service is off and on here Some employees are nice and some are very rude The front desk staff does not smile much either nnThe fortuna cafe night staff were awesome The hot chocolate here was yummy Not sure of the two girls names that work here but could have been Kim or something close to that They were great The morning staff were the complete opposite Rude letting customers get in front of customers ahead in line causing unneeded commotion between customers The morning staff all spoke in Spanish which seemed as gossip since there were many unhappy customers A quick note to the Morning staff at Fortuna Spanish is not that hard a language to understand now a days so be watchful of what you are saying ladies nnMy experience with the room service was not good I ordered a hot chocolate at pm and did not get it until pm One hour for hot chocolate must be state of the art cocoa right Nope I waited hour for some brown water which cost me n My overall stay at the las vegas hotel was a rollercoaster Good luck to future LVH guests