text: Nice rooms great price but horrible service I have stayed here twice and both times had a bad experience getting a room nnThe first time we left LA at PM on a Friday night and booked the room on our way around PM We got in around AM and stood in line for minutes no idea why so many people were checking in that late We finally got to the front and they said we were in the wrong line and made us wait in the suite line We finally made it though that line and they said looks like we gave away your room but we can give you the same room with a singe king size bed We said that did not work for us as there were three of us guys and specifically asked for two queens and a roll away three hour ago They said there was nothing they could do so I asked for a refund and I would stay somewhere else They said we cannot do that I asked for a manager and they said I would have to wait in the minute line again to speak with one nnBad experience nI went there this past week for business arrive at AM I stood in a minutes line this time to find that my room was not ready They said it would be ready around PM We went to our conference and came back around PM They said they only had one room ready and not the two we asked for So we took that room and worked on the over priced userday wifi in the room They said our second room would be ready by PM PM I tried to get my room and they said it was still not ready so I waited until PM before getting a room We wanted to stay one more night for the conference but they said all rooms were booked and we needed to leave by AMnnnMy other complaintsn wirelessn day resort fee which is for the gym newspaper and other spa I said no thanks but they said I have to pay for itn If you open the mini fridge or even bump the water or snacks they charge you and come by asking if you want more n It is far from the strip meaning you can pay round trip to the stripnnI loved the room and bed I would go back if they made huge improvements to their customer service and management style