text: Ok after some conversations reviews and complaints I made to consumer organizations not sure if this had anything to do with it Sophia Fiori decided to give me a credit While I am appreciative of the credit and glad they decided to exhibit some customer service and show credibility I also think that paying with American Express worked to my advantage AX opened an investigation about the issue and perhaps this also encouraged SF to pursue a resolution Always pay with Amex Be leary of businesses that do not take AX They did not want to take it initially btw They did resolve it I just had to be insistent