text: If I could give NEGATIVE STARS I WOULD This is my nd time flying with them while I can accept the lower quality accomodations for the prices there is no excuse for rude incompetent staff I arrived over an hour early for my flight patiently waited at the gate assigned min before scheduled take off I decide to use the restroom before boarding I hear them call that they are boarding my flight so finish up head back I see there are only a couple ppl left as I am approaching Then I realize they are being turned away with little explanation by an impatient looking older woman who took off from the kiosk before I even got over there This was at for a flight scheduled to take off at I chase the woman down as she is walking away she says just wait around someone will be back in a few hours uh ok thanks When I attempted further inquiry she made it ckear she was annoyed repeated herself went into a secured hallway So now i am sitting at the terminal writing this review hoping I can find out this rude womans name so that I can report her DIRECTLY There is no reason to be in a position that involves customer service if you have no intention of serving your customers Plenty of people would be glaf to be helpful AND smiling for the chance to have any job much less working for an airline I will definitely never book w this one again considering they definitely are not interested in providing a decent traveling experience for their clients