text: One of the store managers Tori has the worst customer services Not to say that all the employees there are that way because I have had other great experiences I tried to exchange a defected item with a receipt and she told me I used it and I could not return it good luck trying to return it at another location I assume a exchange it is worth the Sephora no hassle motto I called another location after leaving and explained everything and they took care of me Sad store