text: My wife and I are both Priority Club Rewards members and we need to tell you of the most unusual and frustrating and unprofessional experience we just went through at The Desert Club Resort Las VegasnnWe stayed there through an offer invitation from HI Club Vacations to look at their timeshare resort on arrival date of October To sum things up quickly WE WERE NOT IMPRESSED In fact we were impressed in a negative way Let me explain belownnIt all started a few months before we arrived we were INUNDATED with phone calls and emails to remind us of the penalty of a no show and constant phone rhetoric from HI about you must keep this appointment or we will charge you per night times nights Enough already I had to request that they put me on a no call list This finally stopped the callsnnUpon arrival we were again badgered with negative hostility about damaging the room and that we would be charged for damagesWe were told that a hold would be put on our credit card just in case nnSome other negative issues we had with the room and the policies are nn No shower cap available for my wifen I asked at check in for help with luggage we were on the second floor still waitingn There should be paper and pencil by the phone in the roomsn Charge for ALL out going calls including numbers very tackyn Only one tea and one coffee set up for the full stay we were told to buy your own This is not good for HI to promote this as a RESORT It is more like a n upgraded apartment complexn Only one usable mirror in the entire unitn The room is so small that you can not open the refrigerator without moving the dinning room table chairs The bathroom was so small that it could only n accommodate one adult at a timen No towel bars in bathroomn The tub shower was not good for older adults as it was very difficult to step over and into the tub There was no grab bar IN THE TUB The shower head was n poor as it had no pressurennNow for the worst nnnThe final insult was that when we departed they required us to strip the bed put all linens and towels in the tub take out the garbageand sweep all the floors n By the time my wife and I accomplished all of this we needed a shower and a fresh change of clothesI do not believe that any hotel management would expect the guests to exit the unit with this approach THIS NOT A POSITIVE IMAGE for any Holiday Inn or Holiday Inn Resort