text: Shocked by the level of service on our visitnnWe ordered to start Caesar Salad and arrived with some bread after we asked for bread We then ordered the Chicken Limone with the capers on the side as one person in our party is allergic to them and another one is just opposed to the taste The Chicken Limone arrived with the capers on top and spread throughout the dish I informed Andrea that we ordered it with the capers on the side she apologized for this and brought the dish back to the kitchen The next actions which occurred had me completely shocked as well as puzzled because Buca di Beppo is such a fine establishment with a completely amazing reputation for the high quality of food and service you provide Watching the kitchen the expeditor grabbed a pair of tongs took a piece of chicken dumped off the capers and put on a new plate which is when I got up to look closer and saw him do this with the rest of the chicken A server then went to bring this back to our table which is when a manager asked me if there was a problem I informed him of the actions I had just witnessed and he said first that would not have happened which I told him I saw this action with my own eyes and then he asked the expeditor whom confirmed the actions A new dish was brought to our table maybe minutes later if not more where our children had already finished their food nnScared to think this is a company norm