text: This dry cleaner recently took over from the previous owners that I decided to stop going to because they did not accommodate alterations on site My daughter wanted a neighborhood cleaner to bring her Sanctuary Elements uniform toa Diane Von Furstenberg dress that she has to have cleaned weekly She asked me to drop off her dress so I decided to add a White HouseBlack Market cottonviscose sweater to be cleaned White House is my goto store for all my work clothesnnWhen I went to pick up the dress and sweater my sweater was BEIGE The young girl behind the counter saw my face and said Is their something wrong I said Yes my white sweater looks like its been ruined It was white She said I am sorry we have had trouble with the guy in the back I will put it back through to be cleaned again I relentednnA week later I went to pick it up Now let me tell you A cotton and viscose sweater has a shiny thread appearance to it It is has a lusterous rather than matte fabric My sweater looked beatup dingy grayed frayed and lacked the original luster it held Obviously the cleaners damaged it the first time and in order to get the discoloration or polluted smog out of it they had to bleach it The sweater recommends you use nonchlorine bleach It has the option to hand wash or dry clean The owner Martin happened to be the one I was greeted by upon pick up I very calmly spoke to him and told him I was not happy I said My sweater is ruined It is lost its white color and is quite frayed It is not shiny anymore He said I am sorry and paused I said I would like it replaced He said You will have to find your receipt Bring a copy of your receipt and I will reimburse you I agreed and he asked to retain the sweaternnThis sweater was not horribly expensive It was but i got it on sale for I keep all my receipts and found it I returned one week later and left off a copy of the receipt with a new clerk I was told I would get a call when my check was ready to be picked upnnI did not get a call back This was a busy time for me so i finally got over there on Christmas Eve to pick up my reimbursement check Martin was there He said I am not going to reimburse you I took your sweater to the White HouseBlack Market store and spoke to two sales people and the manager I compared your sweater to another similar sweater and everyone agreed it was just like new I was flabbergasted I said You are kidding right You went to the store I am embarrassed for you You cannot tell it has been ruined Your clerk said that you had trouble with another work who turned it beige He said something like the sweater was cleaned properly and I have been reassured by the store it is in its original condition I do not remember what he said after that I cannot believe a store would not stand by its customers disapproval of their services and not make amends nnYou guys My sweater is unwearable It is off to Goodwill I am not the kind of person to get mad at vendors I do not complain and if you ask anyone I am usually overly agreeable and provoke a group consensus nnI also am going to write customer service at White House I find them to be a reputable company that stands behind their products I think Martin wanted to be right instead of satisfying a customer All over Ridiculous I would not recommend this company My daughter has told the Sanctuary to not use this dry cleaner either for their uniforms nnThey have two locations Please do not go to either one of them at E Shea Blvd or E Shea Blvd