text: Ehhhhnot so muchnnWhile the building level of service and rooms were in line with a typical Holiday Inn the staff and management committed an egregious offense against me a returning and Priority Club customernnBrief summary of my horror story nWe check in we get the wrong room They move us give us keys to a filthy room We bring that up and leave for the day for them to clean itnnWe get back to the room and I check my bank account and find a significant amount of money missing After spending about an hour on the phone with my bank we trace the charges to the Holiday Inn I am staying at via the card that I have left for incidentalsnnDespite prepaying for the room we have now given the Holiday Inn about for a twonight stay in a night roomnnFurthermore the banks had closed so I could not transfer more money into my checking account until after the weekend It was not that I did not have access to cash but I had financial fraud to deal with on what was supposed to be a fun weekend with the guysnnWhen I bring it up at the front desk I am immediately given run around They pull up my info on their computer and gasp as they see their error The staff would not take ownership of their mistake they simply blamed a computer error I finally get a manger who says he will deal with the issue and I do not receive any further communication as I am pretty sure he was not planning on working during the weekendnnThe next day of my stay I call the front desk again and demand answers This manager was a bit more assertive in handling the issue She spent time on the phone with my bank and then my bank conferenced me in as we searched for a way to overcome Holiday Inns costly errornnAfter dealing with this issue for about total hours it becomes apparent that there is no way my money will be returned until after the weekend I demand to only pay half of my hotel bill which is immediately granted By then I was tired of dealing with the issue and took their bill reduction as adequate compensationnnUltimately do not use a debit card to pay for incidentals on a hotel room because hotel systems may automatically withdraw an egregious amount of funds from your account which could cash screw you for the weekend nnAlso DO NOT STAY AT HOLIDAY INNS because the staff and management is comprised of lazy lying and incompetent thievesnnThat is all