text: I have to admit that I am a Vegas veteran and had always heard about the history of the Riviera I was expecting old school cool and I mainly only got the old part right For about roughly the price I pay for other places this place should have stepped up to the plate but it failed miserablynnThe parking garage was a complete disaster that should be bulldozed The elevators were down for daysminor annoyance until the rest of the stay I asked a simple question at check in about upgrade availability as I checked in through the attempt to completely depersonalize the registration checkout process The clerk and every staff member for that matter was extremely rude and annoyed I was answered with a curt that room is already an upgrade I called back a few more times throughout my stay regarding this something else I cannot recall and late checkout The front desk never answered for the rest of my trip Horrible horrible servicennI got to the room and it was your typical standard Vegas room Nothing really that special about it but it was not bad other than not honoring any of the requests I had made when placing the reservation nearly months ago high floor away from elevators king bed etc and the really crappy view of something that looked like the ghetto I called the front desk after finding stray hairs on one of the bed pillows gross and also about the view since I had paid extra for a better room I received a rude We are completely booked Try back tomorrow wtf I have never received such bad service in Vegas from the hotel I was staying nnThe bathroom was ok but how cheap does a hotel need to be There was not the standard toiletries even provided like lotion showercap conditioner etc The only thing was shampoo thank goodness I brought my own with the exception of the lotion which I had to purchase from the ABC store for a teeny tiny bottle like the size you should get in your room Makes me wonder if ABC and the hotel cut a deal there is not excuse for cheaping out that badly The toilet looked like it had leaked pretty badly at some point also My showerhead rocked my world though it was awesome but I heard this was not the case across the board from other people that were traveling with me The beds were super comfortable and I actually slept like a rocknnOverall I was just disappointed in the options the hotel provided The food places were mediocre at best even the Queens Pub or whatever sucked and the services was horrible Everyone who worked here seemed angry at the world and the gambling was not even fun nnThere are so many other places to stay on the Strip that blow this place out of the water Yes it can be cheap but I paid for a slightly better room which came out to about the cost of another hotel that I normally stay at and receive red carpet treatment I will never stay here again even if it is the preference for a work function I will opt for another hotel There is much better places for the money just do your homework