text: We just got home from a night day stay at the Luxor Hubby and I wanted a vacation before we have our baby in February I saw an allinclusive package with Luxor that included tickets to Criss Angel and I was sold since I have wanted to go see that show for agesnnCheckIn Was pretty speedy The line was long but it moved fast which was nice after a hour drive Overall it was all very pleasant The clerk answered all my questions about the allinclusive pacakage and directed me where I needed to be to get everything squared awaynnRoom On the advice of friends we booked a Tower room I had heard that these rooms are more modern and have a bathtub the pyramid rooms do not and are older I was thrilled with the room It was spacious The bed was super comfortable The bathroom was huge with a big bathtub Except that the room does not have WiFi or really any internet access that I could find at all If you want to use the Internet you have to use one of their public terminals down on the casino floor where anyone could look over your shoulder That was really annoying and outdatednnBuffet Part of our package was allday passes to the Luxor buffet and the Excalibur buffet Here is where it started going downhill I was informed that the Excalibur buffet is closed for remodeling so we can only use the Luxor buffet Okay they should have changed that on their offer page but whatevernnShows Here is where I really started to get angry Apparently Criss Angel was on vacation for the whole weekso no Criss Angel show So why exactly did no one call me and let me know that Or I do not know sync the show page with the booking page to SHOW ME that there was no Criss Angel shows that week Hello this is ridiculous that was the whole reason I booked the package to begin with They said they would try and get me tickets to something else instead Oh no dear I am getting tickets to a show We got tickets to Jabbawockeez instead And I was irritated further when everyone insisted on telling me It is really a better show than Criss Angel anyway Shut up seriously I paid because I wanted to see Criss Angel just say you are sorry it was not handled better and move on The Jabbawockeez show was really good I enjoyed it It was fun energetic and really was worth the time and hasslennTitanic This exhibit was pretty good it was not as great as I expected but it was fun I do not think I would go again but did not regret the time spentnnBodies This was fantastic the highlight of the trip for sure It was absolutely fascinating and I would go back on a return trip for surennSpa Part of my allinclusive package was a day pass to the spa No one could tell me what that actually meant so I had to walk over to the spa and asked It was a pass to use the sauna and whirlpool tub for the day Well that is great but I cannot do that because I am pregnant If someone had told me before what the day pass actually was I would have booked a spa service separately but instead they were all booked nnTimeshare people I have never in my life been more harassed than when I stayed here We would literally have to dodge groups of timeshare hockers just on the way to the buffet Yeah I do not want to sit in a meeting for your timeshares for hours just to get cheap tickets to a show And they will follow you and hound you with questions We visited a few other casinos on our trip and did not get bothered at all or very rarely But at Luxor it was constantnnComplaint handling Needless to say after the buffet trouble the spa trouble and the Criss Angel show trouble I was not happy and asked to speak to a manager According to her the Criss Angel show was cancelled the day we arrived due to an emergencyokay then why does the show page show the show being out for the whole week then Not just starting the day before Management tip Do not lie to make your customers feel less ripped off Then she again repeated that the Jabbawockeez show was so much better anyway that we really got lucky Yeah great except we did not want to see the Jabbawockeez show We wanted to see the Criss Angel show Then she offered to comp us the resort fee of so about of the overall price of the package I thought that was a pretty pathetic attempt to appease us Every problem we had was because THEY failed to communicate yet they seemed to feel no need to make that rightnnBottom line we will not stay at Luxor again They cannot even update their offer page when unexpected things happen They cannot give customers accurate information on check in no one told us about any changes to the package we would originally booked And then their attempts to make their mistakes right were pathetic Next time we will stay somewhere else and buy the Criss Angel tickets when we arrive