text: FIRST AND ONLY COMPLAINT after months of being a loyal customernnI have been coming to this place for a good six months or so and today was the first time I have had absolutely ANYTHING to complain aboutnnNormally the food is delicious and fresh the waitresses are very friendly and the prices are more than fair It is definitely a holeinthewall type place so if you are looking for atmosphere you might want to take your food togo nnIn the past I have even chatted with the staff both cooks and servers for various reasons Ranging from how is the weather to a sob story over giving my newborn up for adoption when there were no other customers around to serve mind you No one was being neglected Some days are slow Needless to say I felt very comfortable there and have a great love for the place Until todaynnThere is a charge if you order the burger with anything but water Previously I was unaware of this and it was not to my knowledge enforced I noticed it IS written on the menu but the manner in which it is written lead me to believe that this was a charge for ordering togo It is easily missed by a hungry customer nnMind you that extra is well worth the food They advertise the burgers as I would just as easily have fallen in love with the place if they advertised them as But it is not about the dollar It is just a dollar for goodness sake it is about the manner in which my server brought this to my attention and carried on afternnI am not a stenographer Anything in quotes is to the best of my recollection or just the gist and be succinctnnToday Oh goodness todaynn My server was Katie She made sure to enforce this repeating over and over I am not going to lose my job over this When I expressed my surprise about this having been a regular and never heard of this before she basically said that management was cracking down on them and straight out said that she was going to have to report the behavior of the other waitresses one of which who I stupidly mentioned by name Let us call her Jane to management Because she was not going to get fired over this nnMy girlfriend and I wrote a kindlyworded letter intended for management informing them of our grievances with Katie and defending the others who have been so good to us When we asked who the manager is Katie replied that it was Jane and the only one above her was the actual establishment owner She said that if I was to talk to anyone higher up I would only be getting Jane in trouble She stumbled around her words a lot at this point and seemed rather nervousnn So this means that Jane is cracking down on herself and that Katie is going to report Janes actions to Jane so that Jane will lose her job instead of KatiennI know I was confused too Either she was lying or was fumbling around her words trying to protect herself to the point of utter confusion or some combinationnnI have greatly enjoyed my time with and service from the other waitresses and cooks who she said she was going to blow the whistle on I do not write this in outrage of her actions but in defense of a threat to one of the main reasons why I love the place so much the staffnnI do not know what the story is with this Katie but she was extremely rude about absolutely everything in an establishment which I would otherwise consider a havennnNote Katie also got massively defensive when we asked to move a table down because the tabletop was sticky and I was tapping rhythmically to the squishy sound of my shoes sticking to the floor She repeated multiple times that she had already wiped the table down and it was more than obvious that that table and others were not You know how when you try to clean something with a filthy rag it leaves a visible trail of sticky oilgreasesoda syrup Yeah There was a nice glaze of that on the table nnOn any other day this would be a star review but if this is the way management is goingnnPS If it adds any credence to my rant I think I am the duke here Or whatever it is I do not know I hope this all changes and I can HAPPILY edit this back to a gleaming review of the place before they lose my business