text: I scheduled a surgery for my dog to have some cysts removed I was very worried as she is up there in ageto the point where I had to take work off We arrived at the facility ahead of our appointment time Nobody greated us or signed us in for over a half hour Finally once someone was at the desk they said they have been trying to call me to reschedule as the vet in that day was a sub and not capable of performing the surgery My phone was in my purse on silent as to be polite I had called everyday that week prior basically to comfort my nerves and to find out what I should expect Brittany is who I spoke with every time She was nice but could provide no information She said she would have the vet call me to answer my questions which never happened I had no idea about cost Will my pet be able to come home with me that day Do you need bloodwork etc She said I would find all that out that day of the surgery Unacceptable Finally I get in with the vet What a piece of work She would not even touch my dog Said her skin is disgusting and she smells What vet in the world speaks about a pet as if it were an object And to not even touch my dog Unreal I will not be returning to ANY BanfieldEVER Very sad considering I have been a customer for years Guess your faculity is only good for vaccines ABSOLUTELY nothing major Oh and one last thing the vet actually told me my dog would die on the table due to her heart murmur I have since been to a REAL vet who confirmed this is not even true