text: Knew it was going to happen Arrived at Advantage on after reserving a car online a month prior Lo and behold the car we reserved was not available and there was a problem with GAS We were told to keep checking back for availability or pay additional dollars for a larger vehicle We already had reserved Intermediate vehicle and since there was only of us we did not require a bigger vehicle Besides why should we pay more when we already had a car reserved and they did not have the vehicle We left the counter and walked over to EZ Car Rental where we were able to get a larger car for less money a larger NEW car miles on itnnWent back to Advantage and told them we did not need the car I had asked if we were going to get charged anything and the guy behind the counter said we did not prepay so no issue Well guess whatsince you have to give a credit card to reserve we were charged for day car rental for a car we did not get that they did not have WHAT Letting the cc company know to dispute the cost ridiculous to get charged for something that was their doingnnNever say never but will never rent from them againnnGo to EZ Car Rental folks great customer service great vehicles