text: I reserved rooms for my family and called on morning of to ensure that they would be near each other at least the same floor The women said sure no problem Flash forward to our checkin at pm and the rep Christine said sorry no availability I was shocked I asked if she could please double check and I was met with the harsh cold response madam there is nothing I did not want to argue so i let it go Our room was not ready so she said come back in min We came back and another women helped us so I asked her to check for closer rooms Imagine my disbelief when there were rooms close to each other Some people just want to be mean and not helpful please do not work in the service industry if you do not want to pleasant All in all it worked out but i did not like being far from the strip it was so hot and the pool umbrellas could not be moved around to provide shade