text: The hotel is beautiful The rooms are comfortable and roomy And the beds are greatnnTo good news ends therennThis Westins service is horrendousfrom Direct of Operations Brian DellErgo who I am sure sets the tone on downnnWhen the front desk manager hands you a room key that fails to open your door after a late checkin you tell yourself it is just a fluke When you run down to the lounge to grab breakfast prior to your am meeting and the pans are stuck with leftovers from the night before you might be frustrated but you tell yourself this kind of thing happens from time to timennOver a two month period I stayed at this Westin five times Looking back I struggle to understand how this hotel has permission to carry the Westin and Starwood namennAdmittedly the hotel beds are comfortable and its rooms are spacious That does not mean much though when you end up with scabies all over your legs chest and armsnnThe crusted scabs between my fingers were probably most disgusting It took over three weeks for the red bites and itching to go away after taking the prescription medication my doctor providednnWhen the front desk billed the wrong credit card to settle charges at the end of the week I contacted the billing department I left a few messages with the billingaccounts manager He promptly returned my first call but has not returned a single call sincennYes this hotel is beautiful But the service is downright horrendous I for one am not willing to get another round of scabies I like to eat in the morning I want my room key to open my door after a long day And I cannot afford billing errorsnnAs a result I will not be going back to this Westin And I most certainly will do a better job researching hotels on an individual basisnnThis hotel cannot be trusted