text: From my own HORRIBLE experiencenI did a walk in am I requested for Tara to do my hair so I did a last minute appointment am The receptionist told me that you can come back min early since Tara comes in early before her start time I came in min before I waited half an hour for Tara but still she was not there so I requested for someone else to do my hair I ask the receptionist if someone can do this ombrue style and I showed a picture and he recommended me to Julia They said Julia is the best I showed Julia the picture and she said yes I can do that Note if you cannot do exactly what I ask for then do not tell me you can So I was excited Hours later the end results My hair is damaged and dry And my ombrue did not even look ombrue It was a blunt line color going around my head and she did not mix the product in all the way so everything was different color I ask her to fix my bangs also and she made it even shorter It looked like Spock from Star Trek I was devastated I literally started crying The lady who is the owner said well next time you should make an appointment So It gives you the right to mess up my hair and be okay with it because I did not make an appointment with Julia Are you kidding me I am paying for the service My hair was long and very healthy I paid for them to mess up my long healthy hair The owner Michael also said he can have someone fix my hair when I called for them to fix it When I asked if i would pay again he said do not worry about it I just want you to be happy So when I went again to fix my hair I had to pay again This will be the last time I will ever step foot inside this salon But I do want to thank ONLY ONE PERSON and that is coco for fixing my messed up ombrue hair The wife of Michael who is the owner said it could have be done for free if Julia did it but she told me AFTER THE FACT that someone else did it I was very traumatized on what julia did the first time You think I want her to fix my hair again after she messed it up For days I did leave in conditioner and did so many treatments on my hair but regardless my hair was nappy I was unable to comb it It was horrible I had to cut at least five inches off my hair because it was damaged This may have a lot of good reviews but I will not ever recommend this salon to anyone that I knownnFor the reply below It was not a lack of communication on my end I specifically told her what I wanted How I wanted it And I went a second time to fix it To give it another chance But you cannot give me back the five inches I had to cut off So I do apologize for writing a bad review because I had to cut five inches off my hair and pay for the style I did not want Thank you very much