text: Terrible customer service they care more about upholding their unethical corporate policy than their actual longterm loyal elite status paying customers Good luck if you ever accidentally book a room with their advanced rate and try to change it It does not matter if you change it within three days and MONTHS prior to your stay they can care less They will take your money and will hide behind their policy I would go somewhere else I give them one star because I cannot give them any less without a post