text: Ok I just got back from the MGM Grand Hotel Not at all impressed Stayed there for nights which was way toooo long The first night I was about to jump in the shower opened up one of the towels when I noticed a large yellow stain on one of them Yes NASTY I had to use my daughters towel I forgot mine It made me wonder what else was stained in the room We stayed at the Grand tower which was easy to find the view from the th floor facing the back side of the hotel was just ok No big deal I think I just could not get that nasty towel out of my head The second night we got some loud rowdy neighbors who were smoking not only smoking cigarettes if you know what I mean this was the nonsmoking area supposedly I called the front desk to complain was placed on hold when all of the sudden I am being transferred to another line I only found out I was transferred to security because that is how they answered the phone Poor customer service Next time please advise me when you are transferring me to someone else to deal with my problem The problem was temporarily dealt with however hours later am it started again Needless to say we did not get any sleep my kids kept coughing all night due to the smoke coming from the room next to us Never again