text: We purchased days stay at the Riveriera Hotel in Las Vegas We checked in at the selfcheck in kiosk however they checked us in a different partys reservation and charged is for hold and resort fees We went to the room assigned and the room was not made The bed was still used and dirty towels were on the floor We went back down to the hotel registration and they informed us of the incorrect registration error and said that my card was now charged for our resort fees and that we will be credited for the other partys fees once they check out When looking at the receipt it showed my name with a different credit card number I told them that it was incorrect and they was insisting that was the card given when booked with Bookitcom It was past am and everyone was tired so we just got our new keys and went to our room When finally settling in I pull the blankets to climb into be and see white sheets with dirt on them This hotel is dirty and the service is horrendous If only we did not oay in full already we would switch hotels Never again