text: This hotel has some of the worst customer service I have seen in VegasnnI arrived at the hotel at pm on a Friday There were parties ahead of me and people working behind the counter There were also managerial types standing behind the counter having a private discussion It took minutes for me to get up the counter to begin checking in Never did any one of the people smile say hello or say sorry for the wait The worker who finally checked me in was rude spoke broken English and made me feel like I was putting her out I was also informed I needed to pay a day resort fee I assure you the Tropicana is NOT a resort and I still have no clue what the fee covers since its advertised as free parking and you have to PAY FOR WIFInnI finally arrived in my room to find it pretty decent except for a stench coming from the desk area where the guests before me had left food trash and had not been emptied Yum The bathroom was ok except the fixtures and door are all outdated and work out The towels had been washed so many times there were little wear holes in most of them The TV offers about channels that are Spanish or sports nnThe hotel itself is reminiscent of a prison all white plain tall buildings The casino has carpet that is probably still left over from You can tell they have tried to dump some money into the main casino but its definitely a failure The type of people you see in the casino and around the hotel are leaving much to be desirednnEvery employee I saw looked unhappy bored and disgruntled I figured maybe this was typical Vegas as they are trapped inside a casino all day but after visiting several other hotels on my trip the new Tropicana definitely takes the cake for subpar customer service skillsnnCompared to other hotels and prices I would say that this hotel and service is worth about night If you are paying any more than that do yourself a favor and take your business elsewhere