text: The only reason why they got one star is for the greeter Not only did Kiara earned this location a bad review she lost them a sale I told her my phone was not working so she put my phone to her ear as if she was the phone whisperer clicked my volume button and then proceeded to ask if I had something spilled on it I said yes So with that answer she stopped her troubleshooting She asked for my information to pull up my account I am on a family share plan so No I was not on the account but it would have taken me a couple minutes to be added I left frustrated I went home to plug in my phone and it turned on So I decided to go to another location They got my phone working let me call my brother to add me to account and sold me a phone with the upgrade that Kiara so clearly had no time for