text: When my husband made the reservation to stay here I thought how great we can do Downtown Las Vegas We pulled into Valet and the first thing we saw was validate your parking ticket or you will be charged This is for every time you put your car in Valet What a pain in the rear We checked in and were told to go get a Players Card and they were supposed to load free stuff on the card He got his card and played about and nothing was ever downloaded so he asked the casino Players Club and they said oh sorry we do not do that anymore Ok so we went to check out our room and it reminded me of being in grade school The doors were made out of plastic and the toilet was one of those you would find in a gas station or school Needless to say we decided that we would not even have the luggage sent up checked out and went to another hotel Very disappointing that they have no good customer service small rooms not a great casino for playing just horrible all the way around