text: If I could offer this place negative stars I would My partner and I made the unfortunate mistake more than once of staying and NY NY The first time was with my parents They had our reservation completely wrong They checked us into smoking rooms with no strip view Both my mother and I have health problems when it comes to smoke but that is not even the point We booked special packages offered directly on NY NYs official website that included strip view rooms that were NON smoking I verified this with the clerk at check in and he rudely told us they were indeed nonsmoking NY NY did move us to rooms that were nonsmoking but they were on separate floors That is not what we arranged when we booked our reservations I completed an online survey about our stay later on and they actually offered us nights free if we came back My partner and I returned alone a couple of months later and it was an OK stay During our second free stay we experienced HORRIBLE service at more than on of NY NYs food establishments Many reviewers point out that NY NYs food options are not great nWe chose to return a rd time because of NY NYs location and price several months later This rd trip was THE WORST of all stays While we were there one of there house keeping staff walked into our room WITHOUT knocking He was clearly in a hurry and and ran in to drop off pillows We were not even up on a our feet before he was standing in the middle of our room We jumped the moment we hear him coming in but he was going way too fast When I reported this the manager on duty was completely rude He actually tried to blame the situation on us I later reported his conduct and was assured his manager would be contacting me I waited one week to hear from them and then emailed them myself and competed their email survey very honestly Still nothing POOR follow up After I emailed the original contact from our first issue moths earlier they offered us another night stay and my partner and I sad this is THE last shot The general manager assured me that he would be at the front desk to greet us when we arrived and that our stay would be flawless When we arrived our reservations was completely wrong After paying for flights and taking time off from work we arrive to find out that we would have a view of the parking garage and that our free stay was NOT free They told us we would have to pay a resort fee Unbelievable After quite a long period of time at the front desk and meeting with yet another manager the general manager emerged from some special place in their back office He actually argued with me about the fee Finally it was waived when I caused quite the scene in front of other customers I will not stay at NY NY again and highly recommend you stay elsewhere if you wish to have privacy Some will say we should have locked our door but we just stopped back into our room for minutes to use the bathroom and then hit the strip again nnIf you value your hard earned money and wish to have a fun relaxing vacation where staff members are well mannered and trained to provide you quality service DO NOT STAY AT NY NY Try another hotel down the strip nnNote All of our troubles occurred between and