text: In one word EW I do not write reviews normally but the customer service is so terrible I must warn fellow yelpers I will try be fair in my comments here and give credit where it is due almost no where Came here because a coworker loves itnnBefore we get into the ownermanagers attitude problem let us talk about the food first We did the AYCE menu for dinner the fact that they offer sashimi is a plus I will say that the basics like salmon and hamachi were ok Soft she will crab was ok too But what is up with the Kama that took only three minutes to come out and has the texture of fish jerky Also the cajun albacore was not seared more like half cooked to a hard texture The uni was questionable in color for sure almost brown I wish I had read warnings about that and the big ball of rice in previous reviews prior to going We did overorder unfortunately and my friend wanted to get all our orders of uni in one go there were four of us I interrupted and said let us get half for now which would be pieces Well guess the server heard what my friend said but ignored what I said Because pieces came out We wanted to send it back but then decided to just suck it up what could go wrong A LOT nnNot all of us ate it because of the weird color My friend was struggling to eat it all so he left some rice The server took our plates away with the rice and warned us that because this is AYCE if we continue to leave rice they will have to charge us OK point taken So we were good about the rest of the rice we had But no matter They charged us extra for the rice anyway And tack on gratuity for our party of four It would have been nice to be given the chance to rectify our mistake instead of just taking the plates and adding the charge But whatever We did not dispute it We did however we feel compelled to let the server know that she made a mistake of bringing out pieces So we told her upon paying All she needed to say was sorry we misundestood each other But instead she decided to get defensive and said we ordered a lot of sashimi anyway so she had to charge us extra for the unfinished rice from the sushi which btw we did not even bring up Then she grabs whom I shall call crazy old bat and I assume is the owner nnWell COB began to throw her arms and get all defensive about how means orders of two and then got all defensive again about the extra charge Again we were not disputing it Just pointing out your error COB also turned her back to us pointed at our credit cards in the servers hand and told the server in this matteroffact tone to just charge them then walked away without letting us finish what we had to say What a psycho Perhaps there was miscommunication on both our parts but to be talked down to like that is a whole other issue I am NOT ok with I am in the service industry and I cannot imagine anyone in our company talking to a customer like that and keeping their job Bill came to almost per person nnIm giving this one star because yelp makes you give a minimum of one Whatever point they scored was quickly taken to a zero with that crap show they gave at the end EW Take a hike hikari