text: My doctors office uses Avella to fill their specialty scripts so I did not have much choice when picking this facility Sadly I had multiple poor experiences and would be hesitant to use them again Their phone system is difficult to get through and even once you finally get a real person it does not always get better On more than one occasion the answer to my question was I do not know No offer to check just I do not know nThe location is far for me so after the first time of driving out there and being told they do not have my medications ready yet I opted to pay extra for the mail delivery However on one of the shipments they accidently delivered to the wrong address and failed to notify me I know they recently switched from Apothecary to Avella so I am hoping they get some of their kinks worked out Fast