text: Let me start by saying that the hotel itself is pretty cool and its awesome that it is in a mall so there are tons of stores nearby for convenience The rooms are okay nothing super fancy but there is no fridge which sucked in vegas But what really made the stay at this hotel horrible was the managerand a few of the staff members The manager could give a shit less about her PAYING customers and treated me absolutely horribly Her staff were not much better and were not exactly jumping up and down to assist me I lost my wallet in our first room before we upgraded to a better view room and no one at the front deskconcierge desk were helpful when trying to help me get a hold of someone in security who always seemed to be missing Finally I got a hold of someone and they were able to find the wallet but the security people were rude as well I do have to say that I am thankful to the housekeepers who found my wallet and were gracious enough to turn it in They were all very friendly passing by in the hallway nnThis was my birthday trip and I did a lot of research before choosing a hotel because I wanted it to be a great experience for a decent price and I feel like I made a mistake staying here because of the horrible customer service Where I come from typically the customer is always right and even when the customer is wrong still treat them with respect and kindness because they are paying to stay at your hotel when there are TONS of other places to choose from on the strip I will not be staying here again