text: I just got back from Las Vegas yesterday we stayed at Aria from to One of the worst hotel experiences I have had in a very long time most of the hotel guests felt the same For being such a new and young hotel they should really have their act together The check in staff was rude unprofessional and unacknowledged about the facility and amenities We had reservations for a room with two beds on a non smoking floor when we arrived we were told we were out of luck and that they only had rooms with a king size bed on a smoking floor and they would provide a roll away bed This is totally unacceptable and the only compensation they offered was to have someone come up and air pout the room with oxygen to try to rid of the smoky smell which never even happened because no one knew what the front desk was talking about After much going back and forth and changing rooms twice we had to settle for just that except that they got us in a room on a non smoking floor I absolutely refused to stay in a smoky room on a smoky floor nWe had spa services scheduled on Saturday morning the facility was not impressive and not as clean as one would expect and the rates for their services is over priced for what you get nnOverall their staff is unprofessional and really do not understand what customer service really is The management team should get on the ball and provide some coaching on how to speak to and deal with hotel guests Anytime I asked for directions on where certain areas were located in the hotel the response was just someone pointing their finger to a hotel elevators up with that nnAnyway very disappointing time for the amount of money they charge and I will never stay at this hotel again There is such an abundance of choices in Vegasplease stay somewhere elseAria is not worth it