text: Our stay at the Red Rock was like a misadventure in a beautiful hotel that contained a staff not knowing anything about the hospitality and service industry or caring how to treat their guests This is going to be a lengthy review because there is so much to discussnnPROSnThe resort is very beautiful and the design elements are nice The hotel is very modern and elegant The rooms are decorated beautifully The beds are extremely comfortable Each room must have really good noise proofing because we never heard noises in the hallway The pool is beautiful The Spa is awesome Best massage I ever had Nice facility with a lot of amenities Went to a few of the restaurants and never had a bad meal The food was pretty reasonably priced and quite goodnnCONSnThe service here was the worst I have ever experienced EVER I have never had such a bizarre experience before I am going to break it down to most of the instancesn Upon checking in around am I went up to my room which is one of the farthest rooms away Once in the room I was hit with the immediate smell of spoiled milk It was like a baby vomited in the room somewhere and it was never cleaned up So I called the front desk and they offered to send the maid up I said I do not think spraying down the room with some floral spray is going to take care of the putrid smell The lady at the front desk then said well it is Febreeze and it is not a floral scent I mean REALLY lady She should have immediately apologized and offered to change my room Instead I had to ask multiple times just to get it changed Then I was told the bellman would come up with my new keys After waiting about minutes I called back down Then was told the bellman was on the way I waited another minutes and the bellman called saying he was just notified I needed a bellman and did I need him to come up He finally came up and moved my room n We were at a conference with hundreds of other people We heard from multiple people that they were getting a late check out When we tried to get a late check out we were told it was for each extra hour When we told the front desk that we confirmed with multiple people that they were not getting charged they asked us to provide their room numbers so they could corroborate our story They were treating us like lowlife liarsn With the exception of one waitress by the pool the rest were terrible A whole row of us were waiting for a waitress to come around and after minutes we finally got ones attention I asked for an unsweetened iced tea with sweet n low After minutes she finally came back with it With no sweet n low When I asked for it she said Well I am really busy right now You can go up to the bar and get it yourself I am sorry But was not I just paying YOU to get it for ME That is what the job of a waitress is It was so rude I did not even know what to sayn I had to call the concierge because I had a simple question and was put on hold for about minutes I finally gave up and called back Someone immediately answered and I said that I had been on hold for so long to which she said well I am here now so do you have a question Are all the people at this hotel missing a chip or something You work in the SERVICE industry Stop being so rude to paying guestsn On our fifth and final day we went to the pool we two pool bags The security guard at the entrance asked to see inside our bags and I gladly opened it I had a sealed water bottle on top He said I was not allowed to bring it and pointed to the no food or drink sign I stated that I have been bringing a bottle of water to the pool for days now And he said well not anymore At this point I had it with the rude service Then walking up the path from the pool was a young woman with a Starbucks drink So I pointed it out to the guard and he said that Starbucks is the exception Are you KIDDING ME I asked him to show me the fine print on the sign where it says that and he clearly could not So that young lady apparently worked at the hotel and it was her off day because he called her over and asked her to explain to me why she was allowed to have Starbucks by the pool She said I am not dealing with this crap and walked away So I guess if you work at the hotel you can get away with anything This guy was so rude and nasty nnIn five days we managed to have enough terrible service to last us a lifetime We really wanted to like this hotel because it is really beautiful but everyone working here seems to be missing brain cells and needs a huge lesson in service and hospitality For a hotel that is so far away from the strip you would think they would be catering to guests even more and not making them feel like an inconvenience I hate this hotel Take my advice and avoid this resort at all costs