text: Worst customer service ever nHotel front desk agents are nice but the shift supervisor really old lady with bangs and glasses was RUDE will not even let you talk or even try to listen nOur hotel reservation was cancelled because we did not show up before midnight nWeve been to bigger hotels and we usually arrive past midnight and we do not have problems checking in nWe paid for that room so it should have been guaranteed to us for hrs nThey got paid double for those rooms i reserved rooms that night The amount we paid and who ever got those rooms nWe have to wait until pm to finally get a room nAnd we have older people in our group nnnWill never ever recommend this hotelnAnd that shift supervisor should learn good customer service if she is working in a hotel nRude rude rude old lady She was saying its hotel policy that we call them before midnight She can explain that nicely and not talk rudely to people who are tired from travelling nNo manners Telling us to stop talking and listen to what she wanted to say I think we should have tried to be rude to her too But we are not that kind of people nnA few people witnessed that encounter and they said she was really rude to us