text: I am impressed The last time I experienced service this bad it was intentional on account the manager of the place turned out to be my girlfriends exboyfriend and hated my guts But today at Changs was like the perfect storm the simultaneous occurrence of employee mistakes and oversights which taken individually would be far less powerful than the overall experience resulting of their chance combinationnnFirst I had to send my hot and sour soup back because of the chicken do not eat chicken would not have ordered it had it been mentioned on the menu in exchange for crab wontons I should have asked right that is what you are thinking Well maybe so Regardless it took ten minutes to flag someone down to make the exchange and as a result the lemon pepper shrimp entree we ordered arrived before the appetizer without plates with white rice instead of requested brown Ten minutes for the brown rice fifteen for the plates and we had to ask for them three times Three times The last time the guy actually laughed like Oh my god I am such an idiot I forgot again Ha Ha Jerk Then we waited another minutes for a refill of Tea another for water The food It was ok Borderline good But certainly not worth the wait and the servicennWhen we got the bill of course the hot and sour soup was still on it so that had to be corrected which took another fifteen minutes And then and this is the icing on the cake the real kick in the teeth the coup de gruece there was no fortune in my damn fortune cookie That is right No fortune What is a fortune cookie without a fortune Just a damn cookie that is what No fortune That is Fd up It is like a bad omen or something is not it F these guys