text: I despise giving star reviews I feel like a terrible person every time I have to give one And I am an Apple fangirl lyfe yo so I feel especially bad about this star reviewnnBut oh my goodness The experience I had at this Apple Store was such a nightmare If you decide not to read the rest of my review at least read this Just stop Do not go to this Apple Store You would be much better off going to the Apple Store at the Forum Shoppes at Caesars PalacennSo here is the sitch Every Vegas trip somebody loses their phone On this particular trip that unlucky person just happened to be me Yea fine Vegas you win You can have my phone I did not want it anyway That is a lie RIP phone Sad face And to the person who stole it insert profanities herennBecause I cannot live without my phone I had to get a new one So I trekked out to the Apple Store at the Fashion Show Mall All I was trying to do was use an upgrade from a different phone under my familys account to get a new phone for myself so I did not have to pay a bajillion dollars for a brand spankin new iPhone Over the course of the hours that I spent at this Apple Store I talked to at least different sales repsnnAnd no joke EVERY SINGLE SALES REP told me something different Things that the sales reps said to men Yea sure we can totally help you upgrade your phone using a different phones upgrade from your family plann No sorry we cannot help you do that upgrade The upgrade has to be used for whatever phone number the upgrade is forn Yes we can do it but then the phone number you are stealing the upgrade from will become inactiven Normally we could do the upgrade but your carrier does not do crossupgradesn Oh yes we can do it as long as you are an authorized user on the accountn No sorry we cannot do it unless you are the primary user on the account Even if you are an authorized user it does not worknnLike seriously what the freaking heck I do not work at the Apple Store I am not a socalled Genius But when everyone is telling me something different who am I supposed to believennI ended up calling Sprint out of frustration because I was so baffled by all the mixed signals I was getting from the Apple Store employees The Sprint rep told me that it was indeed possible to do what I was trying to do And that furthermore yes it was in fact possible to do it from an Apple StorennSo I went back in and told the Apple Store employees this They proceeded to tell me that they still did not think it was possible despite a Sprint rep telling me it was possible Fine but could you at least check for me And could you perhaps do so with a smile on your face rather than making it seem like such an inconvenience for you to help a customernnThe last Apple Store employee who helped me before I gave up and went to the Apple Store at the Forum Shoppes was actually really sweet and I do think she genuinely felt bad for not being able to help mennIn the end my problem was not solved here and I left feeling more frustrated than ever at the incompetence and poor training of the Apple Store employees here nntldr I get the sense that the employees here are not welltrained enough to be able to handle more than just simple I want to buy an iPhoneiPadetc requests If you need anything beyond that just no Also if they tell you it cannot be done at this store ask for a second third fourth opinion Because yea that thing that I tried to here that they told me was impossible I went to a different Apple Store and did it BOOM