text: I went to this establishment on to fulfill my Wellness Benefit for my Health Benefits This visit was extremely quick as they weighed measured and checked my blood pressure They also influenced me to get the Flu shot as they explained people had died from the flu at that point in the year nnI paid my copay and left planning to return in the future for a full physical A few days after this visit I found out that my HR department had made a mistake during my enrollment and they made the mistake of showing no coverage for my domestic partner my girlfriend and I I was forced to place a dispute with my HR which was a day process nnOn I received a phone call from Amber Perez from Warner Family Practice stating that I owed a balance of I explained the situation I was in as my HR had been taking the payment out for the Health Coverage all along and currently as well as having AETNA cards I explained that I was in the middle of an appeal with my HR and that within a couple weeks it should all be fixed I also explained that I would willingly pay if for some reason they did not fix the coverage but I did not want to pay until this was over as it would be a nightmare to be reimbursed She coldly stated that they would not do that and they can arrange payment arrangements and she will be mailing me a bill nnI called after work days after receiving the bill hoping to speak to someone else to explain the situation There was never an answer and I left a voicemail asking for a call back which I never received Below I have shown emails from Ms Perez I sadly purchased a home just behind this office and planned to have them as my familys doctor But after this HORRIBLE treatment I would NEVER recommend anyone to go this moneyhungry officennnnnnHellonnI called on Tuesday at pm and left a voicemail with my telephone number I also explained that I am in an appeal with my HR department as I paid for coverage this year I would appreciate it if I could wait until the end of the month as my appeal was filed on and can take days I have no problem paying if I need to however my insurance should be paying this nnRegardsnColin nnnnI did speak with you on and explained that we are not able to hold claims you are appealing If the insurance contacts the office with payment information then we can put as their responsibility but at this time they do state you are not covered We can set you up on monthly payments or payment in full and of course will reimburse you if they make paymentn nAmber PereznWarner Family PracticenBilling Department nOpt nnnnThank you for your prompt response I will be checking with my HR department to see if there has been any resolution to my appeal Paying in full is not an issue but I know getting that back from my insurance company will be difficult Regardless of this issue I am baffled at your customer service I will be sure to tell everyone I know how your company solely cares about a payment and your lack of concern for patients nnnnI just called my HR and was told my insurance has been corrected The policy number remains the same as I provided I then called AETNA and was told there is a day time frame until this is fully fixed nnThank YounnnI can take out of your responsibility and I will verify with Aetna they are processing you claim for you in that time frame thank youn n nAmber PereznWarner Family PracticenBilling Department nOpt