text: Let me start by saying two things I agree with the previous post about the rates and caring nature of the staff However we had a less than ideal experience when using Commonwealth Animal Hospital near the end of the life of one of our kittiesnnAt the advice of our regular vet a traveling vet we took our limping kitty to get an xray done The xray showed an old and healed hip fracture that probably occurred when she was a feral cat before we adopted her However they did not note the mass in her pelvis She did not get betterand we made a new appointment called for results had to call back again because the doctor did not call back After several rounds of phone tag and visits we ended up at a specialist When it was apparent that she had cancer and was near the end of her life CAH was very compassionate in helping us make the decision to put her to sleep We decided to get her cremated and they said they would handle it and let us know when her ashes were ready to be picked up About weeks later we got a bill from the crematorium When we called them they said the ashes had been delivered to CAH well before the bill was mailedand they never called us nnIn sum they were very kind and sympathetic but disorganized We could have known what was going on with our kitty much sooner and settled into the notion that she was dying And getting the bill before the ashes was really poor form I doubt if we will go back