text: I have stayed here twice now and both times the rooms were awful Customer Service was fine restaurant was okay nnFirst timennThe room was old the carpet was torn the blinds were broken the drinking glasses were visibly dirty and the bathroom sink was a pedestal with barely enough room to fit the hand soap let alone a shaving razor Could not open the closet door all the way because the entry door closer got in the waynnSecond timenWasnt offered a cookie it was late so maybe there is a cut off time Room was in overall better condition I walked in and the room was freezing because the thermostat was set to I turned the heat on but it did not work so I called the front desk They told me that because it was hot outside high s that the heat does not work Okay no problem I will just open the window and let in some warm air The front desk tells me Sorry the windows do not open do you want extra blankets No no I do not I want a room that was not set to freezing prior to my arrival nnBoth timesnThe walls are quite thin so you can hear your neighbors open and closing drawers No fridge the room layout severely underutilized the available space For instance the bathroom is tiny yet there is a hallway alcove maybe that leads to the bathroom that could be walled off and tiled and would make the bathroom double the size nnTLDRnn star budget hotel at a star price If you are paying full price check out the Omni across the street or if you want something nicer and less expensive there is a nice Hampton Inn on Smallman street