text: This time we booked a couple of seats to fly to Oregon I upgraded and paid an additional for each of seats to be as close to the front as th row to be able to leave quickly I have a bulky oxygenator and that needs time and space Meanwhile we had an emergency at home and had to cancel the trip The mileage was put back in the bank but when I want to use it again it would be a ticket each They did refund the tax but only on request I asked for a refund for the seat upgrade to be told it was not their policy That is dumbthey will be reselling the seats and making even more money They referred me to their refund department so I emailed them I will not hold my breathnnThis is shady business practices and seems like it must be illegal to me You cannot get paid twice by renting out the same seatsnI will find another airline for my next trip