text: Due to my experience with this location I will never rent from Uhaul again I reserved a Ubox on April for May delivery On May hours before my Ubox was supposed to be delivered I received a call informing me that they had no boxes and would not be able to deliver my box as promised Their only proposed solution Push my move back days Needless to say that was not an option in case my lastdayofthemonth moving date did not convey that They did not attempt to find me a truck or suggest any other options The staff at this location was profoundly unhelpful and unconcerned with the repercussions of THEIR INCOMPETENCE nnDid I mentioned that they called me minutes before their office closed for the night so I spent hours on hold with the national customer service line all night for absolutely no reason That is a whole separate review right therennThankfully I was able to get a truck from Penske This meant that I had to make the unexpected drive from Madison to DC hour drive and incur HUNDREDS of dollars in unexpected expenses nnIt is truly astonishing to me that Uhaul and its franchises can get away with treating their customers this poorly