text: Do you think two months of advance planning would at least get you in the door here Think againnnI booked our dinner here for a bachelor party of people two months in advance and coordinated with their sales and marketing manager Kristy Mendenhall She provided a contract which I signed to finalize our reservation and I stayed in contact with her up until the event to make sure we were goodnnOne month out they made a minor change and kicked us from our reserved man cave onto mainfloor seatingnnThe night of the even we showed up minutes prior to our scheduled arrival time We did not even make it in the front door because of their unprofessional and dismissive security guard who refused to listen to me Eventually the general manager opened the front door and I told him about our reservations The manager said he would have to check but never came back We went elsewhere to eat that nightnnIn summary We signed a contract two months in advance people drove from out of state for this event and never even got in the doornnI even gave them the opportunity to make up for the mistake before taking it further and writing any review Kristy Mendenhall apologized and said she would send gift certificates to make up for the mistake She told me this three months ago and still NO gift certificates have arrived Stay away if you are planning an event herennThe good news is after we were turned down at the door we walked down the escalator to PBR Rock Bar Grill where they were happy to accommodate us and provided excellent customer service