text: I am a member of their Ballantyne location which is a phenomenal spa but I had a pretty bad experience here I booked a massage apt and showed up right on time and even though I am a member they still had me fill out paperwork but I guess that is because they are independently owned and I had not been here before The massage therapist approached me and apologized saying there was a family emergency and she had to leave right away I was not upset at that because things happen and you have to deal with it but I was surprised at how things were not handled after that The manager was supposed to call me the next day to apologize and offer something as a condolence I drove miles just for this apt She never called so I took time from work to call and I am not even sure if she apologized just said they are looking into what happened and would call me back Over weeks later I still have not heard back nnUpdate the manager has contacted me to apologize and discuss what happened and will mail me a gift certificate I can use anywhere