text: I just do not get it I eat at steakhouses all the time and this one missed every where The ingredients were good but not cooked properly Not even close How do you deliver a oz Filet raw It would be over cooked on my grill in minutes I pointed out the problems immediately but they just did not listen The manager stopped by and I indicated it was a C at best halfway through the meal She did not seem to care and vanished for about minutes When she came back Everything she said made my son celebrating his birthday and I feel worse I have never run into such abrasive management I understand things go wrong and that is OK Step up show you care and make it better At least trynnWhen the manager returned she saw we had eaten less than half the meal and passed on desert We were celebrating a birthday Who does not have desert Then she asked how things were and I said not good That we came expecting a great meal and it was not right She asked why I did not say something sooner I was floored When someone says you are delivering C quality to your face early into the meal how could she be so attentive after that or be surprised by our disappointment Then the check arrived and it was clear she could care less We were just a couple of out of town diners she could not wait to get rid of I let her know in no uncertain times that Capital Grille is supposed to be all about The Experience that by their own claims they desire that everything and we mean everything that arrives at your table at The Capital Grille delights you As much as the food was average at best the least delightful thing that arrived at my table was the manager Everything she said made it worse and I do not know how she ended up in that job She ended up comping the meal and I still felt like I overpaid I would have happily paid for the food cooked properly and the level of service I routinely experience at Ruth Chris Donovans LGs Flemings The Palm etcnnEarlier in the day I spent over for a hour desert ATV tour with my son It felt like a bargain in comparison We left after dinner feeling lousy and i did not want my son ending his night that way We went to a Coldstone across the street My son asked why I was taking him there as he did not want ice creme I said that I wanted him to see someone deliver a quality product with cheerful service We each had a spoonful and threw out the rest I left a tip for ice creme we did not even want or eat But on the way home he understood the difference