text: Recently I had family in town from Canada and we decided to go to the Phoenix Zoo since it was so close to where we live and we had not been in years nnAfter speaking with one of the customer service representatives near the front of the entrance we decided to sign up for an annual membership It was for one membership plus for an additional adult on the membership plus it allowed us to bring a guest In the long run it was a little more expensive than just buying daypasses but we decided it was a good buy That was until we entered the zoonnWe came to find out that many of the attractions like feeding the giraffes seeing the string rays and even riding a carousel costs extra Our year membership no longer feels like a good buy and I wish I could return it I do not think it is fair that as members of the Phoenix Zoo we have to pay extra to see certain animals at the zoo as well as Zoo Lights We are also members of the Desert Botanical Garden and while we do have to pay extra for special exhibits like the Luminaries we are not charged ridiculous additional fees insidennIn addition I was not impressed by the minimalist selection of animals I would also like to point out that many of the animals like the elephant rhino and meerkat only had one of each I think it is sad that the animals are all alone by themselvesnnSimply put We were not impressed in the least and will not return I just wish we could return our year passes that we regretfully purchased