text: Great Hotel Bad StaffnnMy girlfriend and I stayed there this weekend and loved the hotel itself The rooms are nice and spacious the big bathtubs are great to relax in and all of the amenities in our suite were excellent nnHowever the staff could not have been less helpful When I made our reservation I informed them we would be checking in late at night I called the day of our arrival to remind them specifically asking them to make sure they had a room for us The man said it was not a problem and that he would made a note of it We arrived and were told a high floor suite with a view of the strip and a king sized bed which I would reserved was not available and were given a suite with two queens and a credit toward any restaurant on the property We were also told we could simply switch rooms the next day to a suite like we asked for Annoying but not the end of the world rightnnHeres where the wheels come off I call the front desk the next morning asking for a room change I explained what had happened the night before and the guy said he did not know if they had a room for us that they are not obligated to switch rooms that room switches are based on availability and rarely are granted on weekends that he would have to check Lots of attitude Five minutes later he comes up with a room for us on a low floor without a view but with a King sized bed I said fine just to be done with itnnThe next day we go to the Bayside Buffet and do what they told us to do charge it to our room and they would take off the charge The next day we left the hotel We used the express checkout and just because I was not trusting anyone at that point I requested a copy of my bill be sent to me via email I get home tonight and of course they charged us the full amount for the buffet I just got off the phone with them more attitude and finally got the taken off the billnnLong story notsoshort the staff are rude not very accommodating and be sure to check your billnnps The valet did not know when check out was Who does not know the check out time of their own hotel