text: My mother received a coupon and wanted to try Il Vinaio before a show at the Mesa Arts Center I had only been for dinner there once before a couple of years ago and remembered that the service was so deplorable that we were worried that our host was embarrassed to have brought us there But the restaurant was new and I understand that it takes time to work out the kinks Turned out that this particular kink has not yet been untwistedn n The service is incongruent to the nice atmosphere and good menu It is not just that the servers dress in jeans tennis shoes and I think tshirts but that the quality of the work revealed the absence of proper training Ex no trayjack just set the entire large tray directly on our table serving entrees while all of the appetizer and salad plates were still uncleared never removing dinner plates we had to push the empty plates aside to do the check no bussers which decreased the amount of time we saw our server and greatly contributed to poor servicenn Hi guys My name is N Let me tell you guys about the special And then she literally began the description with It comes with She said the entire special backwards so that we had to wait until the end to know what the entree actually was It went like this It comes with X and Y over some pasta and then you can get either A or B fish or chicken maybe The way she told it was impossible to get a visual and I was so distracted by the delivery that I could not remember what the special was seconds after she described it Oh goodnessnn I ordered from an exciting glutenfree menu which is a rare treat I chose the braised lamb ragu with pappardelle pasta My daughter wanted the same dish which was on the regular menu However she told the server that she would go ahead and get the glutenfree as well in order to make sure the identical dishes do not get mixed up When the meals arrived the lamb ragu was over CAPELLINI When I told the server she unapologetically said Oh angel hair is the only gluten free pasta we have I told her that my daughter never would have ordered the lamb ragu in glutenfree had she known Our server did not do anything with this piece of information to satisfy the problem This would have been a good time for her to have told the owner that hisher error on the menu had caused two guests disappointment Maybe at Il Vinaio they think Ahh pasta is pasta Who cares what shape it is in Uhwe don Important note Ineptitude aside the lamb ragu was DELICIOUSnn However my father who just had dental surgery ordered tomato soup as his entree along with a sweet potato side I do not believe that the same person who made the lamb ragu could possibly have made that soup It was very watery and barely tasted of tomato Dads incredulity that it was being passed off as tomato soup caused him to want everyone at the table to try it And unfortunately for him the sweet potato mash was not sweet as sweet potatoes usually are After complaining about the soup he received the black bean soup The beans were undercooked thus hard and unchewable for him To top it all off he had ordered an ODouls over a half hour prior and had given up on it In our attempt to assuage his suffering we reminded the server who then brought itnn When she brought the bill I asked if she had taken anything off for not serving papardelle as the menu said She replied I already took off his soup sweet potatoes and ODouls I reminded her that the beer was minutes late and that the food he ordered was not good I should have told her that in the restaurant business once a drink takes minutes to get to a guest you give it to him with a sincere apology and it is comped And when your guests find your food inedible of course you do not charge them for that either Neither of which is a favornn I then talked to the owner about the menu item switch She apologized for it I told her that I did not mind for myself since I am just glad to get a good GF meal but that something ought to be taken off of my daughters entree since she never would have ordered the dish had she known that it was not as described The owner did absolutely nothing except to apologize again I was stunned by the owners inaction She probably figured we were never coming back so why compensate for that particular error If that was her thinking she assessed the situation incorrectly It is so hard to find a good glutenfree meal that I would definitely have gone again nn I noticed a lively bar with about seats Il Vinaio is probably great for a drink and some socializing at the bar Also I would mention the GF menu to anyone needing to follow that diet But I offer a warning about the service The establishment is too nice and has too much going for it for the owners to overlook this shortcoming