text: I have been eating here since they first opened and have always loved the food and service is good A couple of weeks ago I had to work late so decided to call for take out I looked the number up on my phone and placed my order When I arrived the young man said he did not have my order he said you probably called the Gilbert Rd store He showed me the number and I had So I asked if he could make the order for me and he said no you ordered from the other one and you have to go there I told him I live in the other direction and would call the other store to cancel and again he refused to make the order for me He said it will take you just as long to drive down Gilbert as it will for us to make it so go there I was appalled It was pm and I had just worked a hour shift and now I had to go miles out of my way I realize it was my mistake but the way I was treated was unacceptable I always enjoyed going there for lunch Ralph and the day staff are very pleasant but I will not go back Also they now serve on paper plates and use plasticware Prices have risen portions are smaller and now we have to eat on paperI do not think so I have many colleagues who feel the same these prices are not fast food paper prices Good way to lose business it is a shame that a great place is going downhill