text: Sadly I would give this company stars but that is not an option I needed an immediate repair through my home warranty Old Republic This is the one company that had time to do it right away The receptionist aka owner Debra was extremely rude to my husband while scheduling the appointment She diagnosed the issue over the phone and said the dishwasher stopped working because we used liquid detergent made for dishwashers She then proceeded to tell us that the tech I believe to be her husband could not call us before his arrival as he does not get cell service in the Chandler area WTF She said he could show up any time between am and pm and if we were not there waiting for them that they would leave a note on the door and not be able to service the appliance Tech arrives answers cell phone while here so apparently cell phone does workspeaks with Debra and complains about the last customer in front of me He was rude and unprofessional When I told him I had already made a complaint to the home warranty company about Debras service his response was I am not worried about that I am in real estate and LOVE Old republic home warranty I called the warranty company immediately and informed them of the situation They told me that this company will likely be removed from their list of providers for service Let us hope so I will follow up with Old Republic to be sure that this company does not get business sent their way when they obviously do not deserve it By the waythe repairs he made did not fix the problem now the warranty company has to send a second company out to make the repairs Save yourself the headache and call a different company If you have a home warranty and they give your work order it is your right to decline this company and request another form their list of providers I have used this warranty company for many years for myself and for my clients This is the first negative experience I have had with one of their contractors so I am confident that ORHW will discontinue their business relationship with Protech Appliance and Repair Spend your with a company that appreciates your business