text: le sigh nnI really did not want it to come to this because well as a vegan there are very few places I can go to eat but after disappointment after disappointment I am sorry to say I will not be coming back to Pura Vida any time soon This was my letter to Chef Mayra after the Titanic x Hindenburg disaster that was their Valentines Day dinner nnI hate to say it but I am livid and a bit appalled after tonights Valentines dinner We paid for courses you gave up after and a couple of the courses were thrown plated together last minute instead of being the separate courses they were advertised as When you pay for something you should receive it Not only were we denied the extra courses but it took forever to get them you asked us to come early and that dinner would be served PM the first course was not even served until PM We left at PM we had plans at oh well confused as to where the rest of the courses were There was very little explanation or communication and definitely poor planning As a vegan I was excited for this opportunity and have eaten at your establishment many times as well as referred you to others but this will most likely be my last time My husband really wanted this year to be special but it was a huge headache If you do this next year I hope you severely edit the menu and the prices so everyone leaves satisfied and at the designated time You knew how many people were coming well in advance and should have had a test run of some sort The only semblance of apology came from your servers when the food was not being served in the beginning My husband is now even complaining he is still hungry as we did not eat earlier in the day to fit this event in This is one of the worst of not the absolute worst restaurant experiences I have ever been privy to and I hope to never repeat this episode of Vegan Survivor ever againnnI appreciate that everything is made readytoorder but when you are serving FIFTEEN courses to guests who you asked to arrive early and did actually have a definitive ending time of PM you have to make sure it goes smoothly which it did not My husband and I were starved for over an hour before the food started coming We estimated our time of exit by how quickly the food was coming out and it should have ended past midnight Completely awful A bunch of people left and I wish I were one of them and I am pretty sure every single person left unsatisfied nnThis establishment has absolutely business acumen and it is going to hurt them You do not even have to watch a couple episodes of Kitchen Nightmares to realize Pura Vida is doing it wrong If you have to come out and explain every menu item as well as feel the need to put pictures of the food in the convoluted menu as a diner you should run immediately nnNow I was going to give Pura Vida the benefit of the doubt since they did email the patrons and offered the rest of the courses we just had to email give the time we are coming in Which my husband did And apparently he had to confirm back which was not explained whatsoever So he is currently at Pura Vida waiting for them to make the final meal we will enjoy from there nnI sincerely wish Chef Mayra luck she is going to need it but I will not be back nnPS To the servers good luck you were the best part of the place always trying to make it work when you are as confused as the customer and I hope she supplies plenty of aspirin for the hourly headaches you have to have from working there