text: We eat at Red Robin at least times per year and celebrate every birthday in my person family here as well Personally I LOVE RR burgers The food is always excellent never a complaint from me I have to say that in all the years I have been eating at RR in Massachusetts and the last years in Surprise I cannot understand why the prices keep increasing and the portions seem to be dwindling Probably the most obvious is this silly Gladiator Cuff that they just started using for the fries it hold about fries and is a perfect way to make it so that you get lessnnThe Surprise location seems to have an incredible employee turnover When we live in MA we had the same server for almost year Here in Surprise we have had a different server every time we have gone The service struggles desperately at the Surprise location We always visit with people in our party and that initself is an undertaking for any server I know But I am constantly amazed at how many times we have to ask for refills or ask for more baskets of fries or long waits for shakes or long waits for napkins Two months ago our server was so bad that I had to complain to the manager that we had been seated for mins and had not received our meals he then took on the role of our servernnIt really is kind of sad when we all say Let us go to Red Robin and the conversation then goes into the bad service experiences we have had in the past years I hope they get a handle on this because we really are loyal customers