text: I had been a customer at this store for a few months and was pleased with them until recently I had called and put a rocker and ottoman on hold on a Friday afternoon letting the person I spoke to knwo that I would be in to get it on Saturday I even asked if I needed to provide my credit card information and was told no I will put it down under your name and we will see you tomorrow to get it When I arrived to pick it up on Saturday it was being loaded into the back of another customers truck nnI approached the woman behind the counter and told her I had called to put it on hold the day before she stared at me like a deer in headlights and said I am so sorry we actually sold it earlier this morning The chair clearly had just been sold minutes before I arrived as it was still in the parking lotnnThe thing that upset me most was that the cashier simply stood there and said sorry she did not offer a solution she did not say anything else she just stood there Needless to say I will not be shopping at the store any longer it saddens me that the customer service could be so poor and that the store does not keep their word to their customers