text: The theaters are clean the selection of movies and snacks are usually pretty goodnnThe low rating is due to their inability to maintain the audio equipment to have assisted hearing devices I suspect that they just do not ever bother to fix them and it is kind of disgusting because it shows a complete lack of respect and courtesy toward handicapped patrons I would be a little more tolerant if it was not the third time it happened Shame on me for thinking things would be fixed after we boycotted for a year or sonnWhen told that their equipment is not working they just shrug A refund was halfheartedly offered after three sets of new equipment which I am pretty sure they knew would not work but I would have had to leave immediately and my husband was enjoying the moviennTo contrast a similar situation happened at the Waterworks Cinema which is old fashioned by comparison When informed that the assisted hearing device was not working the manager was profusely apologetic insisted on giving us passes that not only were for free admission but any concessions we wanted And oh yeah The problem was fixed the next time we returned