text: HURT ON PROPERTY AND THEY DO NOT FOLLOW UP OR CARE of us chose to stay at Mandalay Bay for my th Bday weekend We chose to stay here as we had heard this is the best pool in Vegas On the second morning of our trip my mother was entering the wave pool and was knocked down by the wave There were lifeguards in the pool and NOT ONE OF THEM came to her aid until I got to her and yelled for help Had this been a child this situation could have ended much worse From there it just got worse She was on the verge of passing out and puking and no one acted like they knew what to do Eventually the fire crew and ambulance showed up and took over thank goodness Why would you have lifeguards who i observed later standing and talking to each other vs watching people in the pool If they had came to her aid sooner the next wave may not have hit her and made her injury worse She spent nights days in the hospital and we were not contacted by the hotel once while I continued to sleep therethough not enjoying anything else since I spent most of my days at the hospital When i went to check out I asked for a discount and to remove the resort fee charge since I was hardly there to enjoy the amenities and the answer was shockingly NO No apology or sympathy for what my mother or I were going through They then turned it over to Risk Managament which finally called my mom days later and all I can say is they are nothing but rude When I spoke with her she said the lifeguards are only trained to pull people from the pool and have no other trainingREALLY she also said if she was my mothers age she would not have entered that poolbut in the end they are claiming no liabilitynothing offered for what she has went through She had to spend another week in a hotel until she was mobile and had enough strength to travel back to Minnesota They said it would take days to do their investigation and there is video of the pool area I would love to get my hands on that and prove the negligence of the pool staff The hotel is saying they can do nothing if anything until this investigation is complete but what ever happened to people caring is it just because that is not how we would treat people in the midwest nSo beware once they have you there and get your money they do not care what happens to younWe had pool view which i would not recommend if you want any sleep Bass and music till am one morning and am the next