text: Dear Dunkin DonutsnWhen someone orders coffee they want coffee You know that pot filled with delicious hot dark brown caffeine water Yeah that stuff That is COFFEEnnIf someone wants iced coffee they will ask for it There is no need to ask every customer if they want their coffee hot or iced nnNow that we know the basics let us work on it Do not give your customers iced coffee when they order coffee It is their one chance for the day and you better not screw it up it is coffee after all how hard can it bennYours TrulynThe Customer with unwanted ice in his coffee