text: Upgrade to one star based on the fact that we did eventually get resolution to our issue And now the detailsnWe made the mistake of not looking up this store on Yelp when we happened by it after going elsewhere in the same shopping center The Dump We found a kitchen table that fit the bill for the size we had in mind We had a very friendly salesman and worked out a price that we could stomach and purchased the set Next how to get this set into our kitchen We had two options have it delivered for a fee or pick it up Well I had a vehicle large enough to accommodate the set so I wanted to do that What is that you say I have to go way out to the Avenues to pick it up Hogwash We opted to pay delivery and not have to don our Kevlar vests to make the pickup OK I favor the East Valley sue me nThat is where things went sideways nThe warehouse folks did not call the day before our scheduled delivery which concerned me as that was the one thing I was promised as the time was a range No call within a couple hours of delivery so I called the store who got me the warehouse number When I called I was told that the set was on the truck and on the way I confirmed the address and they had the wrong name AND address They were trying to deliver my set to some guy out in the WV They rerouted the truck and they eventually arrived after PM when we had a morning delivery scheduled nUpon assembly they quickly left and we took some time to inspect the merchandise There were two issues one chair wobbled due to a leg being about shorter than the rest The second issue was in relation to a bench that came with the set It had a upholstered seat and it appeared a box had been placed on it leaving a depression that was pretty severe We gave it hours to even out but it did not We then called the warehouse and were asked by a skeptical sounding lady to text her pictures of the bench so she can make sure ACME the manufacturer would do a replacement Instead we stopped by the store to let them know the issues we had with the delivery The customer service manager was very friendly and helpful He ordered new legs for the chair and another bench The legs came into the store and I picked those up but there would be a wait for the bench Again they did not call to confirm the delivery window when the promised date arrived When I called the warehouse to confirm again I was told that they ALWAYS call I begged to differ but again she was skeptical By the time we got the replacement bench delivered nearly a month had passed since the original purchase Notably the new bench cushions looked a little different than the other it was much less loosely coverednnOverall the store experience was decent at least I was told what they thought that I wanted to hear the product quality was mediocre but the delivery process and warehouse employee made me want towrite a review on Yelp