text: Awful customer service AWFUL Like I do not care about your safety awful DO NOT STAY HERE FIND ANOTHER PLACE IN DOWNTOWN VEGAS nnI stayed here last year for Punk Rock Bowling we figured it might be a cheaper Golden Nugget since it still had a pool and the place was huge Boy was I in for a surprise nnI reserved a smoking room a friend of mine also had another smoking room We both got there at the same time since we carpooled We get non smoking rooms We ask why their reply We already filled up the smoking rooms we only have non smoking Ok then why have us reserve anything in the first place kind of annoying but whatever we can smoke in the casino I guess rightnnRooms are whatever at least they look kind of cleanish but what does that matter when we are out partying all night and just using using the room to sleep and nurse our hangovers just do it all over againnnSecond day I wake up to a banging and the sound of a door jiggling I think maybe its my hotel roomie half awake still drunk trying to get in When I get up I notice she is passed out in her bed too The room next door is banging on the door that connects our room and TRYING TO OPEN IT WHAT THE HELL nnCall management They go in and talk to the other room which denies it I ask to have my room changed I tell them I do not feel safe Sorry we cannot do that What about my belongings I ask there is a safe by the bathroom Thanks its about the size of an iPhone The issues with the room next door continue Its not funny anymore and I am genuinely scared to be in my own hotel room I ask a friend to stay with us and tell him what was going on We call management again We all talk about it AGAIN I tell them how unhappy and unsafe I feel in this room I get denied another room AGAINnnOur last daynIt happens again This time our friend gets up and sternly tell them to stop Goes outside and knocks on their door to try and see what is going on Nothing happens but we can hear movement from next door It does not happen anymore nnI finally get home happy that I do not have to fear for my life anymore when I go to sleep and what do I see on my credit card bill an additional fee from Plaza Hotel I call and ask what it was about Management saw you with an additional person in the room ARE YOU FUCKING KIDDING ME YES BECAUSE YOU ASSHOLES DID NOT DO SHIT ABOUT GIRLS BEING HARASSED EVERY DAY IN YOUR HOTEL After a couple of minutes going back and forth and speaking to one manager then another I have officially had it and I Am tired of repeating the same story They have no record of what happened with the room next door and the times that we spoke to management But some how they know that our friend stayed with us because we felt scared to be alone nnCharged me the extra money so that I could feel safe in your piece of shit hotel because YOU did not do anything about it Thanks Plaza I hope you get shut down You are a huge waste of space and judging by everyone elses reviews I am not the only person that thinks you guys suck