text: This hotel was not ready for the amount of guests that it booked They double booked our room even though we had made reservations months in advance we were finally given a room hours later we went out to enjoy our daynight when we came back we discovered our keys no longer opened our doors We had to go back down to the lobby at am to get new keys To top off this horrific weekend staythe hotel has a resort fee that they neglect to tell you about when you checkin However I asked Prytzel my desk clerk if there were any other fees I needed to pay when I checked in She said no unless you use room service I had to debate with my checkout clerk Cora about not paying this fee that was not mentioned to me at my checkin or displayed at the checkin counter This place is terrible We will not stay here ever again