text: I do not stay at Sheratons very often Never been a big fan I stayed here because it was the best hotel in the area given I was using points on this rare occasion I have to say I was pleasantly surprised I understand from my friends who live in Phoenix that the hotel is situated in a fairly seedy part of town However if you stay within the hotel and not walk around the area I think it is finenMy room was very nice for the points and supplemental price I paid I had a lovely view of the pool which I visited during my stay The pool was good The only suggestion I have is that it should have been serviced by someone to pick up glasses and such left on the tables so someone else could use themnFor lunch I had room service which was the fish tacos I think that was the best meal I have ever had in room service At a Sheraton in Phoenix Amazing I had dinner that evening at the hotel with a friend of mine This was on Saturday October th The service we received was so disappointing The food was fine but our server could not have been more lackluster I would also say that was the case with the bellmen who took my bags at check in I have never had anyone to be in such a hurry it was not busy at all that they had to take the bags before I even finished the check in process It would have been nice if he had waited and walked up with me and showed the features of the room I had the occasion to see him later and mention my thoughts and it was clear this was a nice young kid who had never been properly trainednOverall I would say this hotel is a solid Much better than I had expected I would stay here again