text: Over the years I have been to several Wells Fargo branches and for the most part they are pretty friendly this one is the exception I went in because I was having a problem with a vendor charging my checking account and over drafting it Prior to this the only other time I have been charged a any fee was when they switched my account and the bank kept on billing me for a monthly fee in error which they reversednnA girl sat down with me and went over my account She was courteous but kept on trying to get me to sign up for things I told her I was good but she continued for several minutes until finally she asked what she could do for me Funny thing is when I sat down I told her exactly why I was there I repeated why I was there and she looked through my account again the previous ten minutes she looked at my account I guess was just to try to sell me something I explained to her about the bank errors fees being waived After a long pause she said she had to talk with her manager about reversing the fee and she got up and left nnAnother minutes later she comes back and says she could not waive the fee When I asked why She said because they had already waived monthly fees AGAIN I explained to her that those were waived because of a bank error I asked if I could speak to her manager but she said he was busy and could not talk with me nnAt the end of the day the fee did not bug me as much as the TREATMENT They had me there for freakin minutes and this guy could not come out of his little back door to talk to me for seconds Also if you were not going to waive it why not tell the person in the first few minutes why drag it out for so longnnIn the end I called the and they waived it right away If the people at this branch had bothered to read the notes on my account like the agent at the call center did they could have resolved it then and there Instead they were inept and a total waste of time