text: AWFUL WORST CUSTOMER SERVICE DO NOT GO HERE They painted yes paint like spray paint my Hermes purse and a Chanel purse I have been a loyal customer for years I did not want to wait for a professional spa treatment for my purses so I figured I could come here for cleaning Being a loyal longtime customer I trusted his opinion and advise Owner John said he could restore the color No problem I came to pick up my purse and was horrified to see it was painted When I questioned what was done he was very defensive and angry He kept saying it was beautiful to him Not listening to me the customer Did not even want to listen to what I had to say I realized my best bet was to ask for store credit since I go there all the time He argued with me about that So I just left I will never go there again Not because of what happened to my bags but because of the way he treated me After years of loyalty he could not set his pride aside and come to an agreement I am so disappointed and bothered by his customer service