text: Wow so my booking at the Luxor was a real last minute move Booked my room via MLife dept and no complaintsthe rates were great considering it was a few days before the New Year and respectively for two nightsnnCheck Inup to the RoomnnThere was not a huge line for checkin although when I was called up next the check in agent could not have been more rude and stuck up A real dickhe did not even confirm with me what type of room I would be staying in but I did not say anything because I wanted to test his customer service skills He told me that I would be staying in the LAST nonsmoking room in the entire resort which I thought that is completely bull So grabbed the keys and off to the room and WTF the room was not even clean at all Towels all over the floor empty coffee cups laying around pillows on the floorummm say what I called front desk right away from the room and demanded that they give me a different room and that I would not be willing to come down to the check in desk They assigned me to a different room and when i arrived at my new room the key would not work Again I complained heavily and said that this was unacceptable They sent some guy with the new keys and he would not be apologetic on behalf of the hotel I told him Wait do not leave til my keys work He tried to run off and i told him Do not you see that this is terrible service His response I am just doing what my supervisor told me to do I thought in my mind You are a real losernnOk so they gave me a new roommuch betterclean as expected and double bedsnSince my friend and I were not in the room most of the time did not really care much for the room since we got the room to sleep and showernnOverall my biggest gripe about this hotel is with its horrible service Do not ever want to stay here again Not worth my money to more and stay at the Mirage