text: What to say about the SLS in Vegas nnWell let us start with I have stayed at the one in LA even though I am a local and enjoyed the experience and service completely At the time it was also affiliated with Starwood and with my Platinum status I get pm check out nnI also have a SBE preferred partner card which is great in LA as you get a small discount on purchases at SBE locations nnThe SLS Hotel and Casino looks great They really did a great job renovating what was a dump before and did so at a reasonable price I want to say in the million range which in Vegas terms is cheap nnThe staff of the SLS is great and all really do try to provide a great guest experience which is tough for a new property which was only open for months when I stayed there in October nnMany of the issues with this hotel are not the staffs fault It is more issues with the design or backend operations of the hotelnnI stayed in the world tower Which is the middle option of the tiers of rooms They room while nicely designed has a huge flaw for any hotel especially one in Vegas The blackout curtains do not black out the light It creeps in around all of the edges as it is a roll down shade with a image on it that sits inside the windowsill rather than extending beyond the size of the window nnAlso there were issues in charging items to the room from the snack shop and one of the restaurants This seems to be more related to backend computer issues nnUpon checking out the wait was long and I over heard person say he just went to the room he checked into to find others in it and another guy said his room was trashed Once again not the staffs fault as the computer systems should not allow them to check someone into a room that is occupied and there has to be a way for housekeeping to signal that a room is ready for a new guest nnAdditionally my preferred partners card was useless in this Sbe location While I know that they stopped issuing these cards you would assume they would work at at Sbe property nnOnce again the staff was great They really were and I found it to be on par for what I expect out of Sbe for the restaurant and hotel side nnWhile their rates are great for the room and I am sure that some of the operational issues will resolve shortly the blackout curtains is a huge drawback for me Even if I was not in Vegas and out late night not that that would happen I would still not want sunlight beaming into the room onto the bed from the window located as the headboard