text: I am not one to complain I am in the service industry so I know bad days happen This was worthy of others knowing My service rep literally LIED to me He quoted me for an oil change and I let him know about the radio having some issues Wrote down the quote on the paper gave me the yellow carbon copy When I came to pick up my car there was an extra tagged to the bill The guy then told me it was for inspecting the radio I then told him he NEVER said it would be to LOOK for the problem He then assured me that he did and even quoted me that price Unfortunately like a dummy I did not have my copy I continued to argue that we never would have had them check out the radio if we would have been told it cost that much I understand that it costs money to inspect things but we were never told ahead of time and he then lied saying he told me that Thankfully he took off the probably because he knew he was wrong He said he did not want to lose my businesstoo late I came home to look at my receipt and sure enough he had added the to his copymy quote was for less I will not tolerate being lied to