text: When I adopted my dog I was referred to this vet and my first few visits were great years ago Lately I have had some poor experiences that I will sharenn About a year or two ago I brought my dog in for her yearly vaccinations They gave her the shots in the examining room and I pointed out that there was liquid on the vets leg afterward and she was not sure if it was from the shot that leaked or what so went ahead and gave my dog another shot Swing and a miss Cmonnn I wanted to get a refill on my dogs heartworm medicine so I called in the order A few days later I went to pick it up and there were other patients being helped and the front desk girl seemed overwhelmed with them and the phone ringing It took minutes I timed it until she finally acknowledged me AFTER I signed in A few more minutes passed and she rang me up for the medicine It cost more this time around because they no longer carried the previous medicine I have been ordering and over the phone I was not informed I looked at the box and the medicine was for up to lbs My dog is lbs and their records show this I mentioned this and the error was correctednn Most recently I scheduled an appointment for my dogs yearly vaccinations Over the phone I asked if they needed a fecal sample and even though it was due according to their records the person on the phone said Eh it is up to you The day before my appointment my dog tears her dew claw so I made a note to mention this upon arrival I bring in a fecal sample hand it to the front desk and mention the dew claw I get taken back to the exam room The vet tech walks in does her thing and asks if I brought a fecal sample which I replied yes then I told her about the claw After answering other questions regarding diet behavior etc she leaves and calls the doctor in The doctor comes in asks if I brought in a fecal sample and then asks THE SAME QUESTIONS the vet tech asked me as if they did not share notes with each other Then I am told that they do not have one of the vaccinations in stock but could run and get it at another location if I wanted to wait I made an appointment ahead of time and they knew well in advance what shots I needed yet they could not run and get it before I arrived Wow The vet then takes my dog in the back to give the other vaccinations and examine the claw closer Upon returning the vet says the claw will heal itself and I can apply a band aid to it if I want to I finish up my appointment and leave WITHOUT the vet wrapping the open wound nor providing antibiotics minutes after I leave I get a call from the vet saying they never ran the fecal test and wanted to know if I still wanted it done I bagged up poop and brought it to youNo I just did that for the hell of it MoronnnA week later after wrapping the claw myself I examine the wound and it is not any better I call up a family friend who also works at an animal hospital and schedule an appointment with them Over the phone this new location was shocked to hear that no medicine nor bandage was provided I go in for my visit with this new place and they could not have been any better Yes my dog needed medicine had the wound cleaned inspected and wrappednnnNeedless to say after this past year or two I will no longer be taking my dog to VCA They have become sloppy and unprofessional and in need to clean house