text: My boyfriend and I are Total Rewards members and used our comps to stay at the Rio Our stay was November to the th I paid for the whole week I gave stars because this was our first time staying at this hotel and cannot compare it to any previous stays therennWe flew in on the th and checkin is not until pm the next day We decided to try anyway and learned we would have to pay a hundred something for Friday since their cycle does not start over till the checkin time That was okay I had family living minutes away whose house we could crash at The young lady who assisted us at the counter was very pleasantnnFast forward to pm The young lady that helped us the night before was still working Poor thing But it was a gentleman who checked us in and was just as pleasant We chose not to get an upgrade of a renovated room with a view of the strip Our suite was in the Masquerade Tower on the eighth floor It was a pretty large size After walking taking a tour of the room I sat down on the bed and realized the pictures on the website did not match what we have The photos on the website were of the renovated rooms I could not really complain especially for We still did have a view of the strip though See attached photo The couch was a little tattered on one corner The drain in the shower was slow draining One end of the towel rack on the shower door fell off when I hung a towel but was easily fixed TV is old school style Still I cannot complain We were mostly happy with having a refrigerator and the room was clean Housekeeping did a good job whenever we asked for room service She even gave us extra shampoo and soap eventhough we were not really using them I ordered inroom breakfast and the man who served us was very nice nnI would definately stay here again