text: UPDATEnnOut of pure convenience of location I was literally right in the neighborhood I did refill here a couple of times Glendale location because one of my scripts is very hard to track down The last couple times were okay Today was a different storyI went there to get my medications refilled after getting an injection in my back and having had very little sleep the previous night I asked how long filling my RX would take I was told About minOkay I will wait for them I told the gal at the counter I know for a fact that they knew I was there because after being there about minutes I went back up and purchased a drink There were NO OTHER WAITING CUSTOMERS in the waiting area Not one Two customers did come in to pick up their prescriptions one of whom appeared to be the mother of one of the pharmacy techs and after someone else sent him up front to wait on her he joked about weather or not he was legally allowed to ring her up The DHL guy came by to pick updrop off packagesthey did not by any means appear to be swamped and had at least or so people working behind the counter and in the back After close to minutes I went up and asked if my prescriptions were ready one of the gals turned around and said Oh yeah it is been sitting here When she came to ring me up I said it would have been really nice to have been informed of that nAfter my last review I noticed several months after it that a manager or someone working for Avella and claiming to be concerned about the fact that I had a lousy experience there messaged mein the message the person asked which location I had the issue at Which was weird because I did put the review under the Glendale location and mention that I would be returning to the Scottsdale location where I had not experienced any issuesokay okayI said that I would be returning to the Scottsdale location where they seemed to still have a few brain cells leftnnThese people have zero competence so far as customer service or attention to detailif you have to go there do not expect them to call you up when your Rx is ready Out of not wanting to be a pest and trusting that they did have some level of professionalism I did not pester them or keep a close eye on the clock Do not make that mistake if you have to fill there They do not care about wasting your time as I have noted on more than one occasion Oh and if they say they will have an Rx ready for you double check before you head in to get it The last time I was there a lady came in and said she was told her Rx would be ready that day but it was not She stated that since she had taken a detour on her way to work she would not be able to wait around for itso that poor gal had them suck up her time toonIts unfortunate that since they are in a specialty field and many people do not have much choice but to go to them that they treat their customers as they do nnIf possible go with the Scottsdale location they are better