text: I have never written a review before but felt I needed to after my experience with Croque We order from Croque all the time and most often have the food delivered In the past the food would arrive around minutes later than we were told but it was not a big deal nnToday when we ordered we were told our food would be delivered in minutes An hour later still no food My boyfriend called and the lady told him the food was on the way without even saying sorry or anything Another hour went by now we had been waiting hours for our minute delivery He called back and told the lady we still had not received our order She said it is on its way again He told her I hope you are not planning on charging us for this food because we have been waiting hours In a pissed off voice she says Oh so you want a free meal After some arguing she said she would not charge for the food nnTwenty minutes later I received a call from the drive She told me her boss said not to charge for the food but demanded you have to tip the driver over and over again I told her she could talk to my boyfriend when she got here She then called back three more times yelling that we had to tip her My boyfriend told her just so you know I was going to tip you but when you deliver food hours late you should not call your customers and demand that they tip you Tipping is optional and it is based on performance When she got here she rang the doorbell times in a row No i am not making this up nnNeedless to say at this point we did not tip her and will no longer be ordering from Croque Their customer service is a Croque of Sorry I had to