text: So normally I do not really review places other than eating establishments but this review seemed necessary after the craziness that went down my first night in RionnIts am and I cannot sleep The time difference has not been my friend I get up and decide i will waste some time at the gym As I exit the elevator that connects the hotel rooms with the actual casino floor I am suddenly met by a big black sheet that spans the entire width of hall way Along with the ominous sheet is a handful of casino security or metro police officers and very tired looking casino managers Everyone immediately points to an employees only door to my left and directs me through I walk down winding hallways at each checkpoint another police officer pointing out the proper directions Eventually I get out to the casino floor and I notice another black sheet Apparently I had just taken a detour via staffonly hallways in order to avoid a small portion of the main hallway that leads to the elevatorsnnSo I decide that it is best to not hang around and I start to head to the gym only to be met by police tape Now I was a little more curious I ask the guard what happened and she immediately cut me off and insisted she could not talk about it at this time So me being the savvy millennial I am I pull out my phone and google the Rio Turns out undercover security shot an alleged repeat offender who was attempting to the rob the casino A man was killed my first night in Vegas Definitely a story to tellnnAt first Rio really did not handle this well They did not accommodate the people trapped out of their rooms once you left your room and came downstairs police would not let you back up Security measureI was locked out for about hoursnnmy boyfriend and I were not too angry about being locked out of our room because we were sure the hotel would be accommodating their customers and giving them things to do as they waited to back into their room This just seemed like pretty basic crisis communications When we went to talk to the manager though this was not the casennThe hotel managers and staff would not actually listen when we spoke to them They just kept droning over and over we cannot let you up into your room once metro is involved we have no control This was not what we were asking though We did not NEED to get to our room we just wanted something to do while we waited We were not the only ones either People started getting really heated when they found out the hotel was not offering any kind of distraction Eventually though with quite a bit of complaining the hotel finally started giving people champagne brunch vouchers and waiving hotel feesnnIt was too late though for me Having graduated with a marketing degree I know this first thing about marketing is to keep the customers happy Angry customers can only lead to trouble By the time the hotel finally connected the dots too many people were mad nnOverall this is a very long way of saying Rio needs to remember that at the end of the day if the customer is not happy you are not doing your job