text: I love Cafe Rio it is great food and way better than Chipotle or other competitors However this location has hired some rude staff They also apparently hate their online ordering system which I like using because I hate waiting in line Both times i have ordered from this location online the staff member was rude treated me horrible and made me not want to come back The first time I ordered online I had a Free Drink and I asked her for my cup and she said you did not order one I then said yes I did it says it on my receipt and she replied oh yeah you do get one for free if you order online here and gave me a nasty smirk while handing over the cup Which to me was like why do you care if I paid for it or not you will still get paid either way But who knows maybe she is one of those I should get an hour for working in a fast food joint employees The next time I ordered online I was sick all I wanted was tortilla soup and it is not like Cafe Rio delivers So I ordered my soup and showed up at the scheduled time and I walked through the Empty line because people at tables were blocking the walkway to the togo walkway and the employee then yells at me madam are not you going to order first I explain to her that I am here to pick up an order from online I just could not get through the other way and she looks at me like I am crazy She then opens the online ordering system and realizes no one paid attention that they had an order online to fulfill She tells me it will be a few minutes and minutes later of me standing there like an idiot in my PJs sick and wanting to go back to bed my small little cup of soup was ready to go Luckily I paid by credit card online so I did not have to pay so she just handed me the bag with a fuck off smile and did not even wish me to have a good day I wrote a letter to the corporate office and they apologized heard me out and sent me two free meal cards I am not sure if I should come back and use them at this location but I feel like I should that way they know that they are terrible and need to improve their customer service skills