text: For over three years I have been going to this Frys largely because it was cleaner and not as hectic as the one at Southern and Rural It is been largely the same staff and I have been happy to shop therennUntil todaynnIll admit my end of the responsibility I was tired got distracted and left cash back that I had received at one of the quick checkout locations I went to get coffee and noticed it was missing and immediately went back to the store This was all within about minutes I figured either someone had turned it in or they would actually engage in some professional and proper customer service nnWell someone walked off with it and the store refused to reimburse mennAnd no I do not think it was an outlandish request I work in an industry where we are generally required to fulfill this type of request on a constant basis It is called customer service If I was the manager of the store or even the owner I would have figured the was more than worth keeping a customer And yes I have put this in practice privately as well reimbursing peple who purchased items from me on eBay even though technically there was shared responsibility it just makes good business sense as long as the person does not make repeated demandsnnAs for the store it is better laid out better maintained and many of the staff are friendlier than your typical Frys location in Tempe No more than your typical bigname supermarket but until today I was satisfied I know this is partially venting but it is also something you should consider when going to this location or any Frys they could care less about you as a customer despite what all their advertising says