text: Came in yesterday around PM and it was actually pretty slow considering how popular they are in Hawaii We walked in and were halfgreeted I guess because we did not look like we were going to buy anythingnnWe did not actually need to sample anything because we already knew what we wanted and I went to the areas where the mini chocolate chip cookies were set up and put aside boxes while I continued to browse around The young man behind the counter decides to walk over and put my boxes back to how they were originally set up and I told him those are mine and he said they are all the same as if he did not give a care making it seem like I was bothering him from doing his jobnnI always have my box of pieces of just macadamia shortbread custommade so I asked if it is possible to have one made while I continued to look around some more and they said they ran out of the custom boxes How does a place run out of boxes So they recommended that I purchase the a la carte boxes pieces for which is pricey compared to pieces for So we asked if they had any other options since it was the stores fault for not having the boxes available Why does a customer have to overpay for something when the store is at fault The young man who put my cookies away just kept telling us that there was nothing they can do since they do not have the boxes We decided to ask for the most cost effective way to go and he finally told us that we can buy cookies at each which seemed like the best deal and this is how we ended up with worth of cookiesnnIf I did not already love their cookies and had already gone out of my way to locate the store I would have walked out without making a purchase because they lack service I guess this is where Hawaii and Vegas highly differsthe hospitality People in Hawaii treat you like you are the only customer in the store even when it is crazy busy but people in Vegas treat you like you are a nobody even when you are the only customer in sight They need to retrain their young staffsnnMinus stars is due to lack of servicejust come for the cookies