text: The Trip nnRandomly decided last minute to celebrate my birthday weekend and of course Labor Day in addition to SLSs Grand Opening in Vegas we figured that we would give SLS a try After all SLS in West LA is amazing However we have a slightly different feel about this hotel after this visit We will break this down to help you understand some good things and the bad unfortunately they have more issues than positives nnThe Goodnn Rate was cheap for the grand opening during Labor Day vs where we normally stay eg Aria Wynn n Traffic getting around in that area is light since it is roughly a mile away from Wynn n Some of the staff were really nice and greeted you with a smilen Comfortable bed nnThe Bad nn Called guest services and was on hold for over minutes They have this repeated message that states how someone will be with me shortly I just hung upn Valet is a sad excuse of valet parking I do not blame the workers as they were running and some where standing there This is an operations issue and constraint We had to wait several minutes but we tipped anyways even though tips should be servicebased Better service greater tips One or two guys running to get each car while some wait around does not seem very efficient when you have several people waiting for carsn Lack of taxis If you need to go to another hotel expect to wait for taxis They do not come here often and it is a waiting game n Room charge be sure to check it fully for each person We found that we were charged over a hundred dollars for some room charge If we did not question it it would have stuck so be sure to check upon check outn Working out small gym as expected Imagine a very nice city hotel gym and that is what you get Not like Venetian Wynn or Arias gyms When I got there there were no towels I asked for some and one person told the other person who then told me that they are out right now No we are sorry let us get one for you now just we are out right now n Hotel elevators in the hotel is much slower than I am used to Maybe for this particular hotel it is okay But the enduser experience for me was that I waited too long and is not what I am used to when going to other hotels in the arean Parking garage elevators are another story We were valeting it but as mentioned it was taking too long and had to get to our dinner reservations so we mitigated our risk by parking ourselves It was full so we had to go to the very top on the th floor Guess what happened next ELEVATOR WAS BROKEN So we walked in the nice degree heat and then went up to our room to changefreshen up for dinner Hoping that the elevator would have been fixed we go back but naturally it is still down They should have at least let us know as guests and did something for us for our troubles n If someone smokes in the room hallways you will smell it Ventilation is not the best and random statement when we checked out at am there were condoms in the hallway Good times n Design was a bit gloomy Walking around in the casino floor we did a full circle in a couple of minutes It is small and was not the wow factor we were looking for n Attracting the mediumincome families this hotel should not charge Wynn rates Instead it should charge Tropicana or NYNY rates When we walked to the gym we saw the VIP area and it did not look like one n Not a lot of shopping so you do not get that overall resort feeling like you do with some of the major players nnThe ConclusionnnOverall it is disappointing that SLS cut corners with this release From the blanket responses on Yelp from SLS management angered customers and to the issues mentioned above we will likely never stay here again They are ruining their brand image right now and it is sad to see If you are used to staying at a quality run resort you should stay away from here Again this hotel would be great the way it is if it was in LA or some other city Not in Vegas