text: My Dad won a slot jackpot here twenty years ago so this place has a lot of nostalgic value for us We booked six rooms for my siblings nephews etc to the tune of about nnWhen you book you think you are getting a four star hotel then guess what When you get there the fee you paid was for the old Carson Tower our room has crumbling popcorn ceilings asbestos I hope not and without even a desk or fridge Decidedly two star If you want the better fourstar room you have to pay an additional night The old Bait and Switch very frustrating Good beds thoughnnIn our bathroom alone the sink was cracked almost in half the door levers are tarnished toilet old and broken a real chugalug and towels stained brown and threadbare Unbelievable When I called Roxanne she was sorry about the sink but staunchly defended the hotels fourstar rating saying three times it was rated by AAA etc I guess a customer in a rooms opinion does not matternnHousekeeping pm and when we got back to our room no housekeeping service had been done wet towels were still on floor I called Sharon in housekeeping and she had no reason for this and said she thought we had checked out No we are here two more days Then early one morning they are pounding at out door at the strike of am Is not this a casino hotel where guests sleep in Then they left no coffee cups The Keurig coffee cartridges cost each cents at Costco so bring your ownnnPOOL In the morning my friend and I wanted to sit at the pool and have a drink before exploring At am there was only about people at the pool but guess what People have reserved for themselves every single chaise lounge Approx or so of them by putting a book hat or towel from their room on them What about the morning guests I found out later that they do this so they can try to sell day beds by the upper pool for each You can stay three nights at the hotel for that amount Well it is a busy Sunday and they have only rented one out of about twelve leaving lots of these huge beds wide open while just one level below dozens of people stand around chaiseless It is very sad indeedAt pm they let everyone and anyone into the pool area four gang members and a baby entered who said they were from NW Vegas and took the four chaises next to us pants sagging low throwing gang signs we got a little nervous and leftnnWIFI the wifi in your room costs per room per day PER DEVICE I am a normal connected person with an iphone ipad macbook Those three devices and my roommates two would have cost us a day just for wifi Does this seem fair Roxanne the manager did help me out a bit on this issue thanks so muchnnIn the parking garage the closest premium parking spots are all empty and reserved for the managers directors etc making the paying customers park up a few levels This is so they do not have to use the garage elevators one broken the other slow and on it is last legWe waited six minutes for the elevator there is only six levels It is not even check out timennBUFFET The entrees although salty are actually quite tasty But the desserts which look great are awful The apple cobbler is way too sweet and like wallpaper paste Everyone at my table was spitting out their desserts not a pretty picture If you have a larger group there is a forced gratuity that you have to pay in advance I like to tip from my heart at the end of the meal those buffet workers really deserve it thoughnFOOD The Carson St Cafe is decent good breakfast great bread My overmedium eggs had the white still raw but the nice waiter replaced them along with some really nice fruit Avoid the Asian Cuisine restaurant my cashew chicken was something like and was bland tasted straight out of the Chun King cannnThere are many nice employees here but I was disappointed with our stay