text: Worst car rental and customer service experience of my LIFE nnWhen I rent a car a few weeks in advance of my trip it better be there My experience began with a min wait in line at pm on a Wednesday There were only or reps yet a long line of customers Meanwhile other rental car lines were moving along relatively speedily But this was not what irritated me nnNo the reason I am leaving a review is partially to pass the HOUR I have been waiting to receive the car that should have been ready for me at my designated pickup time I would understand if I was a walkup customer and there were not cars available But how are there not cars available when my reservation was in the system along with the dozens of irritated customers This is absurd nnThe worst part is how flippant the rep was about it no attempts to remedy the situation no apologies even We were also given a min wait time but were told it would likely be much sooner Well it is been and still no carnnTo add insult to injury we noticed that other people who had come after us had gotten their cars and then were given the advice by a fellow sufferer to talk to a rep because they were not coming out to the waiting area and calling our name as they had promised She had gotten bypassed and had we not talked to the rep we would have too nnI will NEVER give business to Hertz again and will be sure to spread the word starting with this review If I could I would rate Hertz negative stars instead of