text: I really wanted to like this place being an avid tea drinker but alas it was not meant to be I have been here twice once with girlfriends for brunch and another time with my boyfriend The first time I went I ordered the pear salad which was decent and my friends ordered scones One of my friends got her scone almost immediately and the waitress completely forgot about the other one When she finally remember she apologized profusely which was nice but probably should not have happened since there was already one scone ordered for the table Fine no biggie that I can get over nnThe second time I dined here there were quite a few issues We sat at our table for a while before we were even acknowledged by anyone to get a glass of water There was a lady on her cell phone the entire hour we were at the restaurant even though it blatantly says on the menu Please do not use cell phones or laptops in the restaurant I know this is not the restaurants fault but if you are going to call attention to it on your menu you better be prepared to follow through if someone is not following orders I saw posted on their twitter account the day before that they had a special for brunch that included their potato croquettes My boyfriend ordered the eggs bacon they were out of ham which comes with the croquette When the waitress same one as last time brought his food out she said their fryer was broken so they could not serve the croquette and substituted with a salad which I am pretty sure she knew BEFORE he placed the order She should have mentioned this beforehand And I am pretty sure you can fry a croquette in a pan My sandwich sat on the kitchen counter waiting to be picked up for about minutes our waitress walked by it about a dozen times without even glancing in that general direction but came over to ask if we needed anything My boyfriend not being able to hold back said yeah we will take her sandwich that has been sitting over there forever Not the nicest thing to say but we were so over it at that point nnEvery time our waitress opened her mouth she was apologizing for something and making excuses it is been crazy in here today regardless of who she was talking to in the restaurant Maybe if they hired someone else that was able to handle the craziness of a halffull restaurant this place may have gotten a better rating nnThe only saving grace for Urban Tea Loft is the tea as you would hope and their desserts If you drive by and pick up some dessert to go it is definitely worth the trip just do not dine in