text: BROW SERVICES WERE FIVE STARnNail service star or lessn nI bought a Groupon for three gel manis and pedis The Brow Lady is next to one of our favorite wine bars so I thought that would work out greatpark DH at Evos go get girly then get treated to a nice dinner I made the appointment for the manipedi then looking at my unruly brows added on a brow shapingwax I arrived at the The Brow Ladyreceptionist was a nice young girl and within moments I was greeted by Brandi the Brow Artist I was with her for about minutes She was wonderful Really warm personable professional She did a super job on my browsgave a little more uptodate shape cleaned up all those downies as she called them I was loving her She mentioned she does reflexologyso now I am really excited I am envisioning making monthly appointments getting my brows tidied my nails done my feet rubbed Followed by a nice dinner and a glass of wine Does it get any better I work hard and a lot of hours I cherish the rare hours I get to pamper myselfnnFor the service Brandi had to remove the color I had penciled in on my brows and after she offered to fill it back in because who wants to go to dinner with pale brows I really liked the color pencil she used and how nicely it blended so I ended up buying one In fact I was eyeing their whole makeup bar wondering if it was not time I did a cosmetic update I knowI am a product slutnnSuffice to say I was TOTALLY HAPPY with Brandi and her skill and customer service and I could easily have made her my goto for brow care ButnnI do want to mention thisI am a really good tipper And I ALWAYS tip full price on a Groupon because I do not think the service person should have to suffer because I have a coupon And I was very happy with Brandi so I tipped her nnThen she passed me on to the nail techwho did not speak to me did not make eye contact carried on slightly inappropriate conversation with the other nail techs and ignored me and obviously was not listening when I told her how I liked my nails shaped overwhelmed me first with music from a laptop and then her cell phone I like Alicia Keyes and Beyonce but not full blast inches from my ears made me writhe into awkward positions to get my fingertips under the uv light rather than arrange the work service so I could do it easily got defensive and a little rude when she clipped my nails too short to shape them the way I like I TOLD you before you started had bright red polish all over the skin at the sides of my nails and the finish of the nail was not smooth and mirrorlike but had ripples and divots I was so upset that when she made a shooing motion toward the pedichair and said Go sit there I told her no I am skipping the pedi I was not going to let her do a thing further to me I already had a halfassed gel manicure that will cost me to get stripped Then when I went to check outpay for the brow wax and pencilreceptionist asked if I wanted to leave a gratuity for Brandi and Ashley that is when I found out nail techs name TG I had already given Brandi her tip And for the first time everDH could not believe it when I told him I did not leave even a single cent of tip for that unprofessional inept girlthat is how upset I was My few hours of pampering ended very badly And I will never set foot in the place again so I have lost the money I spent on the GrouponnnYou may wonder why I will not go there if I liked Brandi so much How do I know her and that nasty girl are not BFFs Would you put your precious brows in the hands of someone who might have a vendetta against you for dissing her friend Plus now I just have a bad taste in my mouth for the whole establishment But in my opinion Brandi should be working at one of the highend spasshe has the personality and skill and customer service It is a shame she is wasted on a poorly managed place like The Brow Ladyand I say poorly managed because I certainly would not stand for an employee providing the kind of service that Ashley did and I was not impressed by the behavior of any of the techs So I was really torn on how to rate my experienceI tried to cut it down the middle but as they saytreat a customer right they will tell two peopletreat a customer wrong and they will tell a hundred