text: I recently attended Studio Movie Grill for the first time I will not be returning to this theater again and I am surprised they are still in business I bought a groupon over a year ago and forgot that I had purchased them I read on the groupon that the amount I spent on the tickets would still be validated through Studio Movie Grill however the actual groupon purchased for tickets and drinks for would not be validated My understanding was that I would have to spend at the theater When I logged onto my groupon for the day to print the tickets I noticed they had the same promotion going on for the tickets and small drinks I figured I would call the theater to see if they may honor what I purchased through groupon since they were currently offering the same newer promotion I called the theater several times and they do NOT have anyone answering phones I tried all of the automated numbers and not a single human answered the phone They offer to call you back but I took my break at work to call and cannot receive calls at work seeing as I work in a hospital with patients and I am constantly on my feet So my coworker and I decided to see the Purge on Tuesday night at pm We grabbed a nice happy hour at the Four Peaks nearby and went over to the theater at pm Upon arrival to the front purchase desk I asked the girl if they would consider honoring my expired groupon since they were doing the same promotion presently She looked confused mummbled something said I do not know and than began to charge us the full price for the movies I decided that was not a huge issue and she clearly did not know how to ask someone for the answer considering she had no anwer herself As my friend and I went to find the theater for our movie we noticed that she charged us for Iron man which had started minutes prior to our purchase and it was the wrong movie So not only was she incompetent in finding out an answer she was not competent in our purhcase of the correct movie We returned to the front desk with the manager seeking the correct movie I noticed there were two young blonde employees at this point The newest employee was being asked the question of what are matinee times by a young couple arriving to the movie theater Her response consisted of looking at the manager several times the manager helping my friend and I and then statingthey are in the afternoon I could not believe that an employee was not knowledgeable on what times a mantinee consisted of So my friend and I went to sit down in the theater now having the purchase of the correct movie The seats were moderately comfortable and I felt as though I was in a conference center preparing for a powerpoint presentation The staff was loud during the entire movie taking orders from the other patrons which was distracting The menu we received to order from stated that Tuesdays were ladies nights and ladies could receive movies all day and night long We had paid per ticket and not offered the ladies night price At the end of the movie my friend and I exited the theater at which point I noticed a different manager from who had helped us previously I went up to him and asked him why we were not honored the ladies night price and he said that we could not be honored that with a groupon I said that my groupon had expired and it stated that it was a gift certificate to the theaterso why not just offer the guests the price He said no and I said well thank you over four dollars I will not be returning to your theater and I plan on writing a review His response consisted of an ok As many times as I have seen groupon offering deals to this theater it is CLEAR they need more patrons and are not making enough money Maybe they need to consider a change in employees consider training employees on competencies and managers on satisfying patrons over FOUR DOLLARS Had my friend and I received the slightest amount of good customer service and compassion we would probably return to the theater but due to the lack of customer service and employee knowledge you could not pay me to return to this theater I would highly recomment amc cinema suites for they have a more knowledgeable and helpful staff and way more comfortable seating I do not see Studio Movie Grill maintaining their business much longer and that projection is also based on how often they have to offer groupon prices to just get patrons to come see a movie