text: I typically do not write bad reviews but my experience really left a bad taste I visited this spa thanks to a Groupon deal purchasing a dual service coupon I chose the hour massage hour facial Checking in seemed ok The massage therapist they scheduled me with was on his first day and they gave him a room that looked like their backup massage room they use for storage My therapist had to hunt down an alarm clock beforehand to play a local radio station because he felt bad the room had no music silence is not relaxing And there was a floor fan blowing through my session too He was not bad but I was very disappointed with the salons ambience I felt like I got the leftoversnnAfter my massage I was directed to the esthetician for my facial She decided not to have me change into a terry robe insisting I will just get hot during the session since steam is used strange since I have never had a facial where you did not change so that they had adequate access to your face neck shoulders Alas she proceeded with the session talking the entire time I have adult acne have struggled with it since I was but I have controlled it to the best of my ability without monthly facials She proceeded to list theories to my skin condition ranging from I am not treating it I advised her what she is seeing is due to a treatment regimen to I eat a lot of dairy foods I advised I am lactose intolerant and finally resting on the theory that I just need to start seeing her regularly or my face will not improve She also seemed miffed I would not let her perform extractions pop a zit wrong and I am permanently scarredfrom experience I have my reasons She laid the the mask on my face left the room for mins No armshoulder massage And she tried to sell me their cleaners toners Have a nice daynn I tipped them both but honestly I have had better service at the local student massagebeauty schools and at significantly better pricing too Thank goodness I did not pay their full menu prices I would have been furious