text: I could not be more dissatisfied with this dealership Back in November I had my first run in with the worst BMW rep I have ever met Matthew Konecek is the absolute worst WORST Aside from being argumentative and defensive once called out on mistakes he is not attentive or helpful in the least bit My car notified me regarding my coolant levels so I take the car in expecting a quick turnaround time and I was mistaken I had to call and email multiple times to request an ETA for completion I received an apology because if I wanted my car to be washed I would not be able to pick it up until the next day Needless to say I declined Next morning comes and much to my surprise Coolant light has the same message displaying on the screen I pop the hood myself to see that not only was no coolant ever put in my car but that the cap to the reservoir was never put back on I call and ask what the issue is and received the come back in and we will check it out I have learned this is code for we do not know what is wrong Between the time I looked under the hood and returning the car I received a coolant brake AND battery notification I only used the location because of location and certainly do not recommend it Avoid using this location if at all possible Matthew is horrible Garrett is helpful but seeing that I now have a second experience seeming much like the first helpfulness and niceties can only get a business so far At some point quality of work needs to play a role According to Matt and I quote I can assure you that if we made this mistake often we would certainly go out of business shortly One could only HOPEnnTodays experience was due to a recall part that affected the lighting on my car Every time I brake or turn on my right signal I receive a lighting malfunction warning I call early Saturday morning hoping to get in quickly and back out to avoid any traffic tickets and was told the earlier would be Monday at am To avoid rushing I oblige Losing an hour of sleep versus paying a tickets seems to be a no brainer I drop my car off for service at am I arrive and who runs out the door Matt who insisted on helping since the woman who set the appointment did not provide me with a service reps name Yay I tell him the issue get a loaner and head to work Around I email him to see if he has any idea when I can pick up my vehicle and if there were any other service items that could be handled based on information from the key He responds with about min because the the car is being washed No reference to my other question Great Expected I show up min later get my vehicle and drive to the exit As I turn on my right blinker all of the same notifications come on again I turn around park outside the office turn on the blinker to see that nothing had been fixed Wonderful Matt asks what the problem is then takes the car back Apparently the recall piece was put in backwards Those are his words Not mine He assures me that everything has been taken care of I leave again to head all the way back to work As I am leaving work notification regarding brake light appears Wonderful Long story short I go back to the dealership no managers are available and I will be reaching out tomorrow to see what happens As of right now I do not think I need to say much more If I could give no stars I would