text: I do not like the physical location of the Fiesta Mall LensCrafters but I much prefer their staff at the Optometrists office and the retail sidennI do not recommend booking appointments here online for your eye examsnnThe Optometrist was VERY nice and so was his assistance however the front desk staff for the Doctors side leaves something to be desired Their area also looks messy and clutterednnAfter our exams My daughter and I both had appointmentsnnWe choose frames and got everything ordered The woman was perfectly nice and several people tried to help us with frames while we were looking even offering pictures to do side by side comparisons with framesnnAfter ordering everything my glasses would be done in an hour and my daughter would have to wait weeksnnWe went had lunch checked out the puppies in the store next to LensCrafters and came backnnMy sun glasses were fine one small adjustment and my glasses were all good it had been relatively painless here was the kicker though I was given a cheap LensCrafter case for my brand new glasses the normal ones and when I said I would like a nicer case I paid well over a thousand dollars for pairs of glasses when I purchase new glasses I expect a new case and I should get one I was told they did not have a case for the brand I choose Hell I will PAY for a case but I will have a better case I am not walking out with the cheap crappy case So the gentleman that was adjusting my glasses went round and round with me about how the cheap case WAS in fact nicennI do not need to kick back I just want another case I was given a better case not one I would have chosen but I will take it But he kept loudly stating that he would make sure I left with a Not crappy case or times the lady who was looking for a case for me looked embarrassed that he was antagonizing and belittling my preference for quality when I paid for quality They do not take my insurance on the retail side I paid for my glasses with cash and may be reimbursed for some of it Its not like this was a charity case and I should be grateful for anything that I getnnI probably would not have bothered with a review however my daughters glasses have now taken the weeks they said it would take and I am a little surprised I ha vent gotten a call yet so I will followup with themnnThinking about the whole ordeal makes me think that the Fiesta Mall Location is a better choice even if its further and I do not like the area