text: Environment I felt like I was dining in a cafeteria It was just one big open room There was nothing interesting about the decor Serendipity is supposed to have the reputation of having a cozy and pleasant environment but this location failed that expectationnnService The server was friendly which was good except he disappeared after taking my order Fortunately the hostess was awesome enough to help me throughout the rest of my meal The food was taking a bit longer than expected so she was the one that checked on the progress of the food packed up my doggy bag after I was done and closed out my check She is probably the only reason I am giving this place starsnnFood I ordered a steak sandwich The steak was waaayyyy too tough to even bite through Took me MINUTES to get chew one bite of it I know this place is supposed to be known for their dessert but after already being disappointed I threw in my towel nnId recommend coming here if you are in the mood for an overpriced fancy dessert