text: I have had two experiences with this store the first was bad the second was adequate I went in to the ATT store about weeks ago to upgrade to the Iphone and join a family plan with a friend The sales associate at the time seemed to know what he was doing and set it all up told us it would take up to days to get the plan together and that he would call us both when it was done A week later and no phone call I went back to the store and talked with another associate who informed me that nothing was done since my first visit and in fact nothing needed to be done that I could have an Iphone in minutes and sure enough minutes later the plans were set and the numbers were together on a family plan Overall the experience was not a good one in that I had to wait an extra week for nothing and was told misinformation from the start plus the wait times were an hour one time I stopped in I would suggest another store to upgrade or change plans