text: Honestly I was NOT impressed Actually extremely disappointed to say the least I had been wanting to stay here and had the chance to last night The weather got super windy so I decided it was safe for me to stay an extra night and not fly my plane back home to LA I was initially staying at the Mandarin Oriental and switched over to give the Four Seasons a try Well I am so sorry that I did The people at the front desk were OK You can tell that they were just being fake and could care less about you Not to mention they were not informative about the property whatsoever They just sent me on my way So that was fail a big fail Ok so then I make my way up to the room Eh it was alright It was clean and decent It looked like it had not been updated in forever The only great thing about the room was that the bed was super comfy hence the stars vs After I unpacked I made my way down to the pool It was nice and everything but the service left little to be desired I sat and waited and had to flag down several different people before I could order any food After waiting so long for a server I decided to order their frozen grapes hoping they would come out pretty quickly Well it took a good or so minutes to just get grapes Which honestly were terrible After that I went back up to my room to get ready for dinner because I was still starving So I chose to try out their Veranda restaurant italian The food there was fantastic My only complaint about my experience is that the server was really pushy and kept trying to sell me the most expensive items on the menu which was quite annoying Ok so I will just fast forward to later that evening At about pm I called room service to order dessert and coffee I asked the gal if the chocolate cake was warmed and she said yes since it is served with ice cream So I agreed to give it a try Well what do you know the cake shows up cold I find out later that she lied to me and that the cake is NEVER served warm Then my pot of coffee I ordered was cold and nasty I know exactly what they did They took an old pot and diluted it with hot water I worked in the hospitality industry for years You cannot fool me For a piece of cake and coffee it was I was pissed So I called and complained They said they were brewing me fresh coffee and would bring it up right away But I am a HUGE coffee person and it still was not good Oh well I certainly was not ordering any for breakfast Now it is Sunday today and I was getting ready to check out Pulled out my valet ticket and noticed they charge an additional overnight fee just for that I am pretty much fuming at this point I will NEVER stay here again and I will make sure to tell as many of my friends and family of my terrible experience at this establishment