text: When we first starting going to this doctors office we were very happy and pleased Unfortunately things went bad and I will not recommend this pediatrics facility to anyone I called at asking if there was anyway to bring my daughter The lady that answered the phone put me for minutes When she finally picked up the phone I asked her if she knew how long I was on the phone She said do you want to make an appointment as too ignore my question I said I have been on hold for minutes she came back at me with full force and said it is a Monday and people called in today so we are doing the best we can I feel very uneasy about a pediatricians office putting a parent on hold for minutes because that is the best they can do So after I got yelled at for it being a Monday I again explained I need to bring in my daughter and again I was put on hold Then after being on hold for an additional minutes I was told there were no available appointments left for today I told the nurse that I had requested my childrens medical records months ago and I want to know where they are due to a very bad experience I had with the doctor a few months before this episode and again I was put on hold I finally arrived at the doctors office with phone in hand and still on hold By the time I got to the office I had been on hold for minutes because that is the best they can do I was at the office for another minutes while different employees told me one lie after another on where my kids medical records were So if you calculate it all up I was dealing with them for one hour and minutes and in all of that time someone could of seen my daughter I gave this office chances with my kids and that was chances too many nnOne last noteWhen my son was sick with RSV and I was trying to get ahold of the office I had to leave a message with triage and it took them hours to get back to me They told me they had lunch that is what took so long I was already in the ER when they called back and ended up in the ICU of childrens hospital that night