text: First let me start by saying that getting hold of this place to make an appointment is extremely difficult How hard is it to just answer the phonennAnyways my old hairdresser had a baby and is no longer doing hair so I went to groupon to find a deal since going to a new place always scares me and if I liked the place hopefully make it my new salon Anyways the green room was having a groupon so I bought it and then spent the whole day trying to get someone to answer the phone to book my appointment I finally got an appointment with Juan who I was told was really good nnI went to my appointment fairly nervous since I had not had anyone different colour my hair in years and waited to see Juan He was friendly enough You could tell he was not interested in talking When he did ask me a question he did not even listen to my response Anyways I let him know I had the groupon and what I wanted done I even had a picture of my hair right after I had gotten it done that he could reference As far as the highlights go he did an alright job It was the cut and the treatment of my hair that was horrible and I will never go back because of it He treated my hair like it he was working on a mannequin I have a neck and actually cannot hold my head up when you are ripping at it as hard as possible It was absolutely horrible He first dried my hair while ripping at it then started the cut I have long blonde hair I like to keep it that way So I asked him for the tiniest trim I said of an inch I guess I was hoping he would treat my hair better and dry cut the small amount I said but no He cut off a good inches He also cut layers into my hair which I never asked for And I have curly hair He blow dryed it straight and that was that He did not run a straightener through it or anything So I left the salon with an okay colour shorter hair than I ever wanted and a massive mane because he could not take the extra minutes to straighten it I suppose maybe that was a good thing I am not sure my head could take the extra pounding nnAll I know is I will be finding a new salon to get my hair donennnAnd in reply to Erics comment firstly as a business owner do not you think the most appropriate response would have been sorry we strive for perfection good luck in your search for a new salon Yes that would have been Instead you rudely reply with completely false information No my hair was not fried And no I did not give the ok for more than a trim Also I did call during business hours and did leave messages Your system needs fixing if you want more clients Anyways your rude response not only makes me never want to go back but also to never ever refer anyone to you You have proven not to be customer service orientated business