text: I am an airline pilot I have stop overs in phx often I used to use the taxi service recommended by the hotel i use but the cars were old and dirty I tried discount cab and was pleased with their newer and cleaner cars Everything was great Now all i get is horrible customer service Takes forever to reach someone in dispatch I waited minutes before someone finally answered my call The dispatch girl barely spoke english She kept repeating the pickup address with no east or west designation even though I said EAST mcdowell rd Sure enough i am waiting and waiting and finally the driver calls saying he could not find the address Turns out it was because it was given as WEST mcdowell instead of east Unbelievable Guess i am looking for another cab company