text: I am a business traveler for over years and my experience with the Charlotte NC airport Hertz location would rate as the worst I have ever experienced I would confirmed various details of my agreement with Hertzs but when I got to the counter after waiting half an hour at the airport for a shuttle van that never came I eventually took the National shuttle and walked over to Hertz the manager claimed they could not abide by what we would been told and as a result our bill was almost triple the original reservation Attempts to rectify with the manager on duty when returning the car were met with that is not our problem and well you signed the agreement It is also worth adding that I have gotten nowhere with Hertzs corporate I was left on hold for THIRTY MINUTES and their website no response to email submission I have never been treated so poorly AVOID THIS PLACE