text: Your chocolates are awesome but your phoneonline customer service needs some serious overhaul I ordered several boxes of chocolates last week as Christmas gifts You sent it to an old address while you clearly charged my card which had what was supposed to be my shipping address I Emailed you twice once immediately after the order was placed online to make sure you had the correct shipping address I have also been calling your customer service lines and have waited for over half an hour at a time to no avail You have not responded to me either way nFedEx finally dropped off the package to the wrong address and was refused Now my gifts are sitting at a warehouse where FedEx says they need you to call them nIn as much as I love your product and its been a staple for me and my family during Las Vegas trips to purchase boxes at a time my current ugly and very irritating experience with your company reassures me other candy companies out there deserve our business They might up your blood sugar like Ethel M products do but at least it is less aggravationnIm sure you are going to pay no mind to this issue as clearly you are best at doing It is okay If it at least makes one person reconsider buying your stuff online I am happy as to have done my part to warn them of the chaos they are about to face for a box of chocolatesnThanks for making my Christmas less merrier than it should be