text: Worst return policy in town The store manager did not even respect me the paying customer enough to come to the customer service desk to discuss a requested return I tried to return a brand new dress with the tags attached and the original receipt however because I purchased the item more than days ago they refused to issue me a credit to my Visa I was given a store credit My fiance tried to return a defective bottle of cologne this past weekend the pump spray stopped working and they would not exchange the defective item for a working item We will be taking all of our business away from Ross and shopping at other discounters like Target Annas Linens Tuesday Mornings TJ Maxx anywhere but Ross