text: Whatever you do AVOID HERTZ AT ALL COST AT THIS AIRPORTnSince I have probably flown into Phoenix or times Each and every time I had a reservation and my name was not on the Gold marquee when I arrived After waiting in line at the GOLD booth I then had to WAIT for a car This rarely happens in any other city And If this is the way they treat a preferred GOLD member I can only imagine how other nonstatus customers are treated If this were an isolated incident in Phoenix I could understand But or times in a row is just simply poor management and incompetentence and they are not at all apologetic Just last week I almost missed an hour of the meeting because I was waiting minutes for a car RidiculousnnHeres the best part they sent me a survey and I have them horrible rankings The lowest score on the recommend scale Do you think anyone bothered to contact me NOPE Then a week later they had the nerve to send me an email asking if I would like to post my comments on various social media sites Now that is some really incompetent target marketing if I have ever seen any nnEven though this is who I my company negotates rates with and is our preferred rental car providor I will have to choose a different providor at this airport