text: Wow Now I remember why I never cared much for Butterfields We had a good experience about a month ago motivating us to return Today our experience could best be described as stressfulnnWe checked in early on a Sunday largely beating the rush As a party of six however we still had a minute wait Not bad A half hour came and went so we checked to see how much longer it would be They indicated we had already been seated Quite a surprise to us as you can imagine nnWe were promised we would be next Another minutes came and went Another large party was seated Then finally us Without apology nnService was adequate The specialty pancakes were fine but two omelets we ordered were quite disappointing nnA simple genuine apology for the seating screw up would have gone a long way Or at least then serve us something exceptional Treating customers so poorly whether a result of complacency or arrogance is how seemingly invincible restaurants like Butterfields find a path to failure