text: This was the first and probably the last time that I brought my dog Milo in for grooming When I first walked in the facilities looked clean although the smell was very unpleasant The lady that greeted us in the front was very friendly but I was very concerned that she did not ask for proof of vaccinations and she immediately put Milo in a room with a bunch of other dogs Milo gets very upset and nervous around other dogs so this made me worry about his safety When i was asked what kind of cut I wanted for Milo I specifically said a short puppy cut with a round face and trimmed tail Not only did she rush through the process but I felt that she did not take the time to understand what I was asking for or to explain to me what she had in mind for my dog When I picked up my puppy I was infuriated with the way he looked He was completely shaved off bushy ears very blunt clipper lines and a half shaved half bushy tail I told her that I was very VERY unhappy with the way he looked she said that that is what the teddy bear cut looked like as she quickly swiped my credit card I guess I will be taking my business back to Petsmart I feel that the staff there takes the time to analyze Milo make recommendations on what type of haircut is better for him and they use visual aids to help me decide on the length of his hair