text: Came here with both my family and my inlaws checked in fine We go to our room and our keys do not work Call front desk they tell us to go down to the lobby for new keys Get new keys go back up same problem Call front desk they send security to open the doorthere are people in the room They double booked Go back downstairs they apologize and give us a new room Go up to our new room and there is a do not disturb notice Obviously the room is takenback to the lobby they wrote the wrong room numbernReally pissed but trying to manage a smile since tomorrows Christmas Finally in our room almost an hour laternnOh and all this with a pregnant wife nnMost other hotels I have been to when they screw up badly even ONCE they usually go out of their way to ensure that they accommodate sometimes even overaccommodatennLets see how the rest of the days go and I will update But they pretty much ruined my Christmas Eve