text: If you can find another hotel I would go that route I have given PH so many opportunities to redeem themselves but for some reason they keep messing up I have never experienced such horrible customer serviceboth in person and on the phone I honestly do not think they even understand the concept of customer service which is unfortunate Not once has PH ever provided me with the full experience of Vegas But it is alrightI am from southern ca so a trip to Vegas comes far too often than I intend it to There are so many better hotels on the strip and I have definitely gotten a great experience therennOhh and one last thing about ph my best friend did not like their pillowsso if your beauty sleep depends on the pillow you sleep on do not expect much from PH