text: After submitting my concerns via Yelp I was contacted by Alane B She got me in touch with Bobby Perich General Manager who offered to assist in the second party shipping issues I was able to purchase the manuals through a local dealership and have them fix the underhood damage I submitted my costs to the shipper and am waiting a response In the mean time Bobby offered to reimburse my costs should the shipper not respond Knowing full well that this truly is a second party shipper issue I fully appreciate the response and attention from the general manager in resolving this problem Very much in tune with the service I would expect from a high quality dealership