text: Good work good price Great owner Issues with punctuality and communication This was a really tough review to write and I wish I could give different star values for different aspects of the business I am going to do my best just to stick to the facts herennNow for the detailsnWe needed an estimate to replace all of the AC duct work in our crawl space Had one estimate from another company and called Marks after reading all of the positive Yelp reviews Here is how it went downnnWednesday Called around pm asking to set up an appointment for an estimate Easton says he can come sometime before that day to look things over Receive another call at saying it is very hot outside and he would rather come tomorrow morning instead Make an appointment for on Thursday nnThursday Hubby called me at asking if I had heard from them since no one had come or called Called and Easton said they were running late but would be there by He showed up at without any additional notification phone call etc Once he was actually on site hubby liked Easton and the price was good enough that we decided to have the work done Easton said he would call to schedule it After a day of not hearing from them we called him and scheduled it for Monday He said they would be there by to start the jobnnMonday Around hubby called me to ask if I had heard from Easton since they had not arrived Remember they were supposed to start a multihour job at am and this is July in Phoenix I doubt they were looking forward to being up in our crawl space come midafternoon Called Easton and he said that they had had several emergency calls that morning and could not start as early as they wanted to so they pushed us to tomorrow instead Without calling to let us know When I asked why we had not been notified Easton replied that they did not have the invoice with our phone number nNow I understand that in Phoenix in the summer a nonworking air conditioner is an emergency situation and schedules change I work by appointment I get that However I do not understand why we were not notified of the schedule change When I asked this Easton replied do you want us to do the job or not If you do not we can just not do itnnAt this point we had only dealt with Easton I asked him for Marks phone number thinking that I might have better luck with him Fortunately I did Mark was extremely understanding and apologetic He asked when we wanted the job started on Tuesday am then offered to come out with Easton and make sure everything was to our satisfactionnnTuesday Phone call at from Easton saying that they were running late and would be there shortly I think they arrived around Hubby says the work went according to plan Mark showed up and was very apologetic and it was all finished by about pmnWhen I got home later that day I was looking over the invoice and realized that they had only cleaned the inside coils not the outer ones on the unit up on the roof I called Mark to ask about it and he sent Easton out later that day to clean the outside coils as wellnnIn the end this is a good company that could be great with some improved communication and scheduling Hubby says that before Easton left our place on Tuesday he heard him on the phone with another client who had called because he was late He told her he would be there in another hour but that he had another visit or two ahead of her It seems like he is trying to fit too many visits into too short of a time frame instead of scheduling more realistically