text: If there was a chance to give them star I would after this email They anticipate unreasonable and mean behaviornDear Dr BallannnThank you for contacting Customer Relations at US Airways We welcome the opportunity to address your concerns regarding your recent departure from PhoenixnnIm sorry you were not able to check in for your flight As you may already know each airport has specific guidelines about checkin times to ensure customers and bags make it through security and to the aircraft on time Once the checkin cutoff time has arrived the computer system automatically restricts the ability to check any passenger in for the flight Although I am happy our agents were able to book you on the next flight with available seats I realize this was a frustrating situation for younnFor Phoenix specifically if you are checking bags at the ticket counter you must check in at least minutes before departure Because the minute requirement was not met you were not able to be checkedin for flight nnThank you for giving us this opportunity to address your concerns We realize you have a choice when flying and we thank you for choosing US AirwaysnnSincerelynnnSara BerknRepresentative Customer RelationsnUS Airways Corporate Office