text: Well let me first start this review off on how poor the customer service is and the lack of professionalism this store has my wife initially started her membership when we moved to Goodyear last year in April We expected our first child so she froze the account After a year and months after our son was born we moved since I was transferred she goes into the store today to cancel our membership The staff member was very pushy and insistent that our account stay frozen till we can rejoin la fitness Through my work we have a better rate and better overall gym In my opinion The staff member then told my wife you get what you pay for So the way I see it you pay more money for pushy staff After receiving our documents to cancel which is another pain in its own They charged us again after our initial monthly payment during a frozen account I called in after I noticed this charge and asked for the general manager after explaining the situation to him He proceeded to tell me I need to call back tomorrow and talk to his front desk girl I am sorry your the general manager I should not have to talk to your receptionist to know why I was charged extra money The manager then became defensive and stated I will not discuss job dutys and titles There is no reason this man should be a general manager if he cannot even answer a simple billing information or why I was charged for no reason he offered no help and told me to call the corporate office Stay away from this gym there are far better locations out there than this joke of an operation