text: I have used print shops all over the valley and this one as well as the Office Depot at Charleston and Decatur is one of the worst nnNobody is knowledgeable about their printing products or the software needed to effectively complete print jobs Nearly every single time I go in there which has been quite often in the past because it is so close to my house the person in the print center does not actually work in this department and seems to be covering for whoever is supposed to be working there at any given time When I do manage to finally get an employee of the print department they take forever and try to help people at once causing everyone to have to wait I am not exaggerating when I say I have spent minutes trying to get documents printed When I finally got fed up and left there was no apology of any kind for my inconvenience This has happened more than oncennIn the past I have also tried using their website to upload my documents so that they will be printed and ready to go by the time I get there That never happens Every time I have tried this route my order sits on the computer and is not even looked at until I arrive at the store HOURS later Sometimes even the next day Quite often when I have been in the store other people have come to pick up their orders and have faced the same issue Nobody including myself has ever received an apology or explanationnnNow I only go there when absolutely necessary and only for simple BW letter sized documents because they simply cannot handle anything more complicated than thatnnI recommend the Office Max at Sahara and Decatur instead They know what they are doing they are fast and they are inexpensive