text: I liked this hotel the exterior is appealing to the eye and it stands out The rooms were decent We loved gym the gym there was floor to ceiling windows and just very nice and spacious The pool was tiny but the floor to ceiling windows make it pleasant Rent a car if you are staying here you will need it It is not conveniently locatednHowever the customer service was terrible First off they had a security guard wearing his pants below his butt patroling the hallways all day long The issue is not that he looked like a thug it was his lack of professionalism On our first night there we played music on the iPod dock that is provided in every room He knocked on our door and told us to lower the music and told us that this was our final warning Um since when is the first warning called a final warning He said you only get one warning Later that night my brother left the room door slightly open to go get ice on the other side of the floor and the security guard came by again and told us that the door should always remain closed This is absolutely ridiculous to menAfter this incident we were never greeted by the front desk folks and they never gave us good restaurant recommendations I am not sure if it was meant to be a joke but they sent us to the crappiest lounge in all of Montreal They need to retrain their staff here