text: Upon checking at THEhotel we were aggressively sold an upgrade to a bedroom suite at the Mandalay with the promise that the room would be high up in the hotel The room turned out to be on the th floor right over a roof full of air conditioners almost directly above the tram stop and just a couple of dozen feet from the busy ramp to the lobby When we complained the hotel staff stated that there was nothing they could do because the hotel was full The endnnThe suite it self was generally VERY dingy dusty and shabby The furniture was severely nicked scratched and gouged some with the veneer splitting from age There were big chunks of wood trim around the bathroom sink broken away exposing the particle board underneath and the trim was splitting from age and water damage The trim around the bedroom door was falling off not just loose falling off and a bedroom door handle came off in the hand of one of our party Curtains were ripped lamp shades were broken there were dirty circles around door handles and a big greasy circle around the peephole We were somewhat encouraged that our windows still provided a partial view of the strip but the windows were filthynnOur hypothesis is that this was a room that could never be sold for full price so they upgrade guests and still have a very desirable room to sell to somebody else It sounds like it should be illegal to me After being rebuffed in a couple of attempts to complain one of our party suggested that we might get a comp if we keep complaining My response was with what another stay at the Mandalay Big laugh point taken My position on the Mandalay at this point is Fool me once shame on you Fool me twice shame on me It was a terrible experience but at least I have the comfort of knowing that I can prevent it from ever happening again by not going back