text: I was super excited when my friends told me we were staying at this hotel It was newer than other hotels It has two of the clubs I typically go to when I am in Vegas They have my favorite restaurant I heard good things about this hotel It is also one of the high end hotels nnHowever I give this hotel a Reasonsnn The shower had water mold when you do not scrub your shower pink mold starts to form I thought to myself are you serious n We asked house keeping to bring toothpaste and a towel Yay they brought the toothpaste but forgot the towel Good job house keeping for doing your job half way On top of that when we were talking to house keeping to bring our request up they acted like we were drunk guests who just wanted those items Not everyone that goes to Vegas gets drunk So regardless if you assume that person is drunk do not talk to them like they are stupid Did not you know that the tone of your voice could be heard by the other person n My group went to edc so we were dressed the part It is pretty easy to get lost When we got back to the hotel I asked one of the security where encore was He looked at me and asked are you staying at this hotel I mention yes I am so please direct to encore He goes and says can you put something on Seriously The staff need to know certain events people wear different things I should have told security yes I can put something on if you direct me to my hotel room where my luggage happens to be Not only did the security make me feel unwelcome but he did not direct me to my hotel room n I love edm however for those people that wants to rest you will be hearing music all nightnnI must say the beds are comfortable rooms are beautiful and the view is great Seriously it is not worth staying here because of my experience with customer service and how disgusting the bathroom was I do recommending staying at palazzo