text: Why did not I check the reviews first Instead I just picked the first shuttle company that was there Incompetent AND rude to bootnnThe ride from the airport to the convention hotel was fine even a pleasant drivernnThe ride back to the airport scheduled for I call to check the status at just as a check to make sure everythings normal since delays happen etc It will be there in five minutes At I call again It will be there in less than five minutes It is just down the street At guess what I hear again She contacted them and it will be there in five minutes it is just down the street At they finally say that the shuttle actually already left for the airport and they will send another Which arrives finally at nnDid I mention that they say to wait outside and it is degrees out minutes in the heat is not exactly fun If they would said from the start that it would be a minute wait I could have gone inside and waited nnThe dispatcher did not actually apologize for the delay until I prompted her during the callnnSo either the dispatcher was talking out of something other than her mouth when she said that she had talked to the driver and he was just down the street or they never actually scheduled the pick up and were going to get me only if there was room and there was not Or to be paranoid she gets some fun from telling drivers to skip pickups Judging from her attitude the last option is not exactly that unlikely nnWouldnt use them again unless the alternative were walking