text: Scratch my last review If I could give stars I would but is the minimum Well I guess I can give star for the poor service guy that had to deal with my pent up frustrations from enduring the disfunctional service at Airpark Jeep Where to begin They never entered in the servicemaintenanceextended warranty plan that I bought with my Jeep into my vehicle profile at the service shop So I paid for years worth of oil changes etc for no reason even after I claimed I had one in the beginngthen I found the agreement when I moved months ago and I was not reimbursed the full amount because they pay a reduced price For their failure to get off their lazy tush and see if I had a service plan I ended up paying more for oil changesSure am glad I bought their STUPID maintenance plan nEpic failure The manager failed to call me back called times after I found the paperwork for the warranty and asked about my plan and how to get reimbursed properly nEpic Failure I called the director of the whole dealership to complain about the manager that never called me back and their stupid warranty service plan and he never called me back either nEpic Failure My car has miles on it and for the last oil changes and battery change everyone failed to mention anything about the mile preventative maintenance which could have been done gradually over multiple visits so today when I went in for an oil change and new brake pads they informed my I had of service that needed to be done because the mile stuff was not taken care of they had to make me aware of the preventative maintenancelast time I checked that is why you take your car in for regular maintenance so you distribute such costs over time and take care of your car so you do not end up having a PROBLEM nnBottom Line Do not go to Airpark Jeep EVER for anything The service department here is awful and I have no respect for the guy who sold me the crappy service plan either And the management seems to be worthless considering they never call anyone back I have bought new cars and used cars and have never had any problems like this from any other dealership nnAlso I hate writing reviews that trash a place sometimes people have a bad daymy experience with Airpark has been bad for years Congratulations Airpark Jeep you earned yourself a hard to achieve star review