text: My Volvo service experience this time was horrible I came away feeling totally taken advantage of and lied to and betrayed by a company I have had service my car for over yearsnnFirst of all my husband heard the noise in my engine when I first started it in the morningnHe said its the idler and alternator possiblynnSo I called Debbie my service writer since George Caudill is no longer therennShe said she was really busy but if it got worse to let her know But I could bring it in on WednesdaynnSo I did call her back letting her know it had gotten louder and asked if I could bring it in one day sooner on Tuesday rather then Wednesday She said ok nWhen I got there I was the only customer there no cars in the driveway even or people sitting waiting no one but menSo why did she say I needed to bring my car in on Wednesday because she was overrun with peoplennSo I leave it and take a rental car as my warranty pays for it But supposedly both diagnostic machines all the company owns were broke so my car sat out side for literally and days until I realized it was outsidehad to ask to find outonce I did I took the rental back and got my car back as its a soft top C which by the way has been kept in a garage not out in Vegas sunshine One of the reasons it looks brand newnnSo I asked herDebbieto let me know when the part my warranty company was sending got in and I would bring it back nnAlso I had to call the warranty company after talking to three different people I got Ben who only having fifteen minutes to push send on my part I needed got it ordered in order to get it in soon as possible the warranty company had called Debbie several times but she had customers in front of her or so she said and did not take their callnnI did not buy my car from Volvo of Vegas but from the very beginning they have serviced my car thru George Caudill He was honest and I never felt as though I was getting lied too and or taken advantage of like I did this entire experiencennnSo to top everything else off when I got the message today October that my car was finished after being told to come back on Thursday morningDebbie told me I had to come pay my portion before my warranty would pay So I immediately drove over to the dealership and when I got the paperwork from the cashier I never got her name she literally says Ok real quick now sign right here and here I was shocked Real quick why real quick and I stood there dumb founded and did it and now I am kicking myself for not saying Really you are saying to me real quick sign thisnnHow would you feel if you were treated like this by the company you had believed in and trusted for yearsnnWas this in your mind good customer servicennIm so disappointed right now and upset not only was I treated like a step child but told to hurry up and sign the paperworknnI will call my warranty company and ask them who else they recommend to work on my car in the future not having one single good feeling about Volvo of Las Vegas on SaharannAnd we were planningin a few years on flying to Sweden and buying my next car there but thru Volvo of Las Vegas on Sahara Not anymorennI am a grandmotherlady who just retired from US Airways in customer service and never in all my years did I ever treat any of my passengers with such disrespect as I felt today and in this whole service experience nnSincerelynnLiz CnnnAfter just now getting a phone call which lasted an hourfrom Laronne the service manager of Las Vegas Volvo on Sahara not from my message I left this morning asking him to please call me before I wrote on yelp but after his GM emailed him about my Yelp post is why he callednn hours later after my message was left on his office phone to call me and during our conversation in which he eventually raised his voice in a discussion over my going on social media saying I should have talked to him first nFirst of all he was there when I had my discussion over me having to do the leg work with the warranty company to get the part ordered and the repair donenSecond as I was leaving yesterday he was not in his officenSo I decided the first thing I did was call him this morning to discuss my entire service experiencennNot unreasonable rightnnAs a consumer I had a viable and reasonable concern about the way my Volvo was serviced and handled And how I felt their conduct was not in the best interest of myself as a long time Volvo owner and consumernnFeed back is always encouraged whether good or badnAnd is used as a gauge to determine how a companies performingnnRespect and Value to consumers is what makes a company succeed or fail