text: We stayed here over the Presidents Day weekend This place is a complete dump We arrived at am and finally got to our room at am after a hour wait to checkin They first gave us the wrong room that was already occupied then had to go back down to get a new room Parking was horrible had to end up parking at Harrahs The rooms are filthy The carpet has stains and the furniture is tore up The whole room smells bad It was so bad that by that same morning we left to go stay in another hotel But that is not all I never thought that I would ever see a Caesars Entertainment Property have duct tape holding down the seams of the carpet in the hallway Wow I contacted the hotel once I got home and below is their replynnDear Mr XXXXXXnnThank you for contacting The Quad and making us aware of your experience Your comments are appreciated as it enables us to identify what we are doing correctly to satisfy our guests as well as discovering where adjustments can be made so we may continue providing the best products and servicennLet me begin by saying that I certainly understand your frustrations We all set expectations before we travel and certainly the type of room that we will receive is one of those I was disappointed to hear we were unable to meet your expectations with the room you received during your visit and apologize for any inconvenience As a mature hotel it is challenging to keep our product fresh and up to our brand standards however there is absolutely no excuse for you not to receive a room that affords you the comforts of home The information you shared about the room and the front desk customer service issues will be addressed as soon as possible Please be assured that our main goal at The Quad is to provide the finest in accommodations products and service to you our valued guests We know how much customers like you look forward to visiting Las Vegas and we are committed to delivering products and services that make it easy for everyone to enjoy their stay at our hotel I regret that these challenges left a poor perception of The Quad nnI hope you will take some comfort in knowing that all customer comments are taken seriously Your business is truly appreciated and we hope you will give us another chance to serve you again in the near futurennI hope you have a good day nnReally Epic Fail Do not waste your time or money on this one