text: I have a gut feeling I may be updating this review as I am still in possession of my Ford Focus rental from Dollar at the Phoenix Airport I do not have the final bill yet and fear I may join the growing list of Yelpers who were overcharged gouged dinged or otherwise have gotten a haircut as a result of Dollars alleged business practices nnMy preliminary review focuses on Dollars customer service or lack of it in the wee hours of January It is am and a group of ten tired somewhat surly travelers have queued up to pick up their reserved carsnnIve heard in the line that since the customer service counters at Hertz Avis Thrifty Enterprise National Fox and Alamo were closed their customers who did not belong to their frequent renter clubs had to pick up their cars at Dollar nnMany flights were arriving late into PHX due to the snowstorm dubbed LeonnnTen customers not all actual Dollar customers were waiting in line to be served by one female employee who clearly appeared as if she did not want to be there nnIt was taking her minutes on average to process each customer I was sixth in line There were eight computer terminals at the counter One employee nnThe Dollar Lady as she will heretofore be known would call out for someone named Alexis unforgettable because it sounded like she was ordering a Lexus every time she picked up her two way radio requesting a count on how many compact cars were available in the lot It seemed as if Alexis was actually manufacturing these compact cars the Dollar Lady was ordering on the radionnWhen it was my turn to approach the Dollar Lady she went through her spiel about insurance which I declined as my credit card and auto insurance at home covers me on hired or rented vehicles We will see if I get charged for the insurance as other Yelpers werennShe asked if I would be more comfortable in a larger car I do not know the reason for her question Was it a lame attempt to upsell me or a veiled jab at my larger than average body type nnIts now in the morning I am tired I am surly from waiting minutes in line I gave her my responsennOnly if it will get me out of here quickernnI guess my response could have been deemed as poking the bear But I said what I said in a straight matter of fact tone No yelling no snottiness nnShe said something to me I cannot recall her exact words owing to the time of day and my reflection upon what I said to her I recalled her saying working here and bathroom but the rest was a bit of a blur She instructed me to check boxes on the electronic contract screen As I commenced to doing so she got up and left nnHad I offended her The tension in the line of people behind me now numbering at around a dozen was palpable Did she quit Was she going to bring in more people Was she going to the lot to yell at Alexis nnNope Bathroom breaknnThe rest of the encounter between me and Dollar Lady was straightforward and civil in tone I answered with yes or no bade her a pleasant evening and headed down to the garage to see if Alexis had my car ready nnI showed Alexis my contract Alexis pointed towards the Focus I got in and headed for the exit Alexis was there again in the booth I handed him my contract and drivers license He handed them back opened the gates and off I wentinto the Phoenix night Alexis went back presumably to acquire more compact carsnnWell see what happens when I am handed the bill at the end of my rental agreementnnOh I will be prepared turning in the gas receipt from a station located within miles of the rental location as per the Dollar Ladys instructionsnnDont mess with the Dollar Lady Especially at in the morning