text: fuck roots I have been going there for about three years and I really want to like it but every time I go back I am reminded of why I hate itnn roots would not be so terrible if A the employees had the first clue about what constitutes good service and B if everything was not so wildly inconsistentnnI remember a time a couple years ago when the food at Roots was really really good they must have changed their recipes over time or have perhaps hired unqualified kitchen staff because things that I used to love ordering now suck I got a grilled cheese a few months ago that was not actually grilled it was toasted bread with cheese and it cost me what the fucknnmoreover it is rare to get a good drink at Roots of course it all depends on who is making it there does not seem to be a standard modus operandi among the baristas so you never know if your drink is going to suck or not more often than not it will I do not like Starbucks but they make better coffee for about the same pricennworst of all though is the service Roots baristas would not know good customer service if it was fucking them in the ass there have been many many employees at Roots over the years and almost every one of them has made it really clear that they could not care less about their patrons this is especially true if you are not friends with someone who works there personal anecdote a few years ago I dated a guy who was friends with many of the baristas there and when we broke up one of them was an overtly catty bitch to me awesome you will consistently be made to wait far longer for your food than necessary even if you have just ordered soup that needs only to be ladled into a bowl an hours wait for a sandwich or veggie burger is not uncommon you will probably also have to ask for whatever side chips or whathaveyou was supposed to come with your food because they will probably forget to put it on your platennoh and good luck finding somewhere to sit around lunchtimennand on top of all this they do not seem to be able to run a business and actually keep it open they close for months at a time to do god knows what I never know when they are going to be open and it is really not even worth bothering anymore