text: My husband and I joke that there is a sign on our faces when we come in that says please ignore us It is not just this location either the one in Tempe has provided forgetfulnonexistent service the past few times too That is frustrating because a soft drink costs nearly here so something as simple as refills would make me feel like I am getting more value for a iced down soda The bottomless fries are advertised and posted everywhere which again makes you feel like you are recovering some value when you pay for a burger But alas the service has been either irritablesnarky when fries and refills are requested or it is just nonexistent altogether Tell me why I am spending here for people again In n Out is across the streetnn star because the burgers and fries really are delicious No other stars because that testifies to how disappointed I am in what used to be a good consistent franchise Unfortunately our experiences have been such a let down as far as the service is concerned we would rather save our and avoid the crying children and just stay away altogether Maybe we will sit at the bar if we ever go back at least someone has to acknowledge you there hopefully