text: This review is for Delta Mechanical both AZ CO I live in CO but also dealt with the corporate office in AZ I have tried to keep the review concise as possiblebut the reality is I could have written pages on how disconnected the company is and just how little client service is to their organizationnnAs a thirdparty installer to Home Depot Delta Mechanical was contracted to install a toilet for me and my family I placed the order and scheduled the install one week out for an AM deliveryinstall to minimize delays or issuesnnAt on the day of install I received a message from Delta Mechanical that they did not have the necessary information to complete the scheduled install I talked to both the installer and the corporate office to try and resolve nnUpon my first call to the installer I learned that although he might be a pro at installing toilets he was anything but when it came to customer service skillsnnWhen I asked him what the problem was with the order and what he might need from me he basically said I have already moved on to my next job Nothing I can do nnUnderstandable considering the mixuponly he had ZERO interest or motivation to help I asked that he call dispatch to find out what the issue was or where the disconnect occurredto which he made it clear that he was busy and that he was already on his way to another job WOWso I was kind enough to give him a piece of my mind and how unprofessional that attitude was when facing a customernnThats when I called the office directly to explain my frustration having had to take off work for the original installation time and then to be told by the installer that helping me could not be fit on his plate at the momentnnThats when the customer service representative mentioned that she had called me one hour prior to delivery to discuss the issuethe only problem is that she was in a different time zone so it really was only minutes before the schedule install timennSo I quickly learned that I am probably working with people who are not quite ready to run a business or to handle customer service issues or problem solve She said she would have to review the phone call order and get back to me but offered no estimated timeframe or next steps one hour one day one weeknnClear to say that my frustration continued to grow nnDelta Mechanical tried to blame it on Home Depot but I sat at Home Depot when we originally placed the order and confirmed that all of the information had been given to Delta MechanicalnnWhen talking to the customer service representative and eventually the Delta Mechanical Manager George Ramos they confirmed Delta Mechanical only looks at orders the day of installation which makes ZERO business sense and probably a good reason as to why I am as frustrated with them as other reviewers nnIm still baffled how an order placed days in advance cannot be reviewed or confirmed prior to minutes before install SERIOUSLYnnMr Ramos plan to fix it included me rescheduling my afternoon already after rescheduling my morning and to give me their New Client Promotional rate with an added off Now my bigger question was Why am I just now hearing about this promotional rate now that I am an unsatisfied customer and nearly two hours after the first sign of incompetence on Delta Mechanical Rhetorical question of coursennI let him know that promotional rates are for customers looking forward to doing business with Delta Mechanical and that at the moment I was pretty dang far from thathaving taken off work rescheduled my weekend and after spending two hours on the phone bouncing from installer to customer rep to manager while experiencing some of the most dreadful customer service ever without any resolution other than off their promotional rate they failed to offer upon my initial order and giving up my afternoon on top of the morning already wastednnMr Ramos response was It sounds like I should just cancel your ordernnTalk about CUSTOMER SERVICEnnI did call Home Depot back and we are in the process of making the situation better including using another thirdparty installer instead of Delta MechanicalnnI know I am just one customervoice but I let Home Depot know that as long as Delta Mechanical is a thirdparty vendor I will be taking my future purchases somewhere elsennAgain we are in the process of finding a remedy in conjunction with Home Depot but the ONE GUARANTEE I have at the moment is that Delta Mechanical WILL NOT BE INVOLVED IN ANY WAY thankfullynnPlumbing and HVAC are not my specialty which is why I wanted the pros to do itbut take a lesson from me there are a lot of companies and people who can install plumbing infrastructure the right way without leaving a soiled taste in your mouth nnDo yourself a favor and go with another company that has a better overall rating that TWO STARS on Yelpyou will not regret