text: My husband and I were guests at the MGM Monte Carlo resort from Saturday through today nI would like to outline for you our experience and how in the future we will steer away from MGM resorts in the futurennWe stayed at this resort because my husband was attending a conference and it was convenient for his meetings nnCommentsn Baggage When we arrived the bellman took our bags and said they would be brought up after we checked in He did give us a receiptnn Check in We arrived at the hotel at about AM There were about people in line so we elected to go to lunch first We had a nice lunch in the Cafe When we went back to check in the line had dwindled by When we checked in the clerk did not offer us an upgrade and did not mention the M Card just basically gave us the room key We mentioned that that the bellboy had the bags and she said matterafactly that we just needed to call once we got to the room nn Room Quality The standard room was very disappointing The bed and pillows were uncomfortable There were not enough outlets in the room for us to charge items Keurig pods and no real cream was chintzy Shower was small nn Baggage part After traveling for hours to get to the room we called for our bags and was told that we needed the receipt In the haste of getting to the hotel we misplaced the receipt We were told that we would need to come and identify the baggage and after speaking to a manager of that department was told that we would have to come down and that there were guests clearly no VIP treatment here After finding the receipt I was surprised by this practice since the receipt had my NAME clearly on it AND THE BELLBOY could have checked the ID Instead I was inconvenienced WHY THE BELLSTAND AND THE FRONT DESK do not coordinate so bags magically appear in guests rooms I do not understandnn Restaurant While we had an ok experience the first time in the cafe our experience yesterday was awful We arrived a bit before and waited for table for minutes After we got table we waited for server for almost another minutes We immediately ordered and the food arrived at The bill was never presented And after we had to rush eating we left at about minutes later The person who claimed to be the manager could not find bill We left a low tip and explained why and he was not apologetic at all He felt the need to pull the receipt and act argumentative well your order did not go in untilThe point was this was a hotel serving guests making eggs is not that complicated and once again we learned that the customer is NEVER right at MGMnnn Front desk part We went to the front desk to add the M Card my husband had enrolled for online to be hooked to our stay The girl was very confused by this He pulled it up on his phone and it had a number She said she would do it When he asked for a spa visit to the venitian be added she did not understand and got argumentative She said She could not be responsible for other peoples actions What kind of team building do you have Clearly she will not ever be in charge of anyones elses actions and she should be terminated immediately Argumentative yes helpful nonn Gymspa Very bad Really is this a holiday innnn Cleaning Rooms Yesterday we left our room at and went back at During this time maid service had not come nn Front Desk Part When standing in line to check out check out clerks waved for me to come to them I went to the closest one She looked at me confused and I said what she goes I thought you were going to himLike she did not realize her colleague was also waving at another customer who stood in front of him while she was saying this to me She proceeds to pull up the account and stating each and every chargeyou have a starbucks a dinner here a gift shop there etcINSTEAD of printing the bill and letting me look at it Very bizarre indeed nnThe point of these comments is to let upper management know that we definitely were not treated like VIPs that your staff was argumentative unfriendly and not helpful Will not recommend your resort anywhere