text: I am actually writing this review from my room at the hotel nownnVery disapointed in this place My wife and I have been here for a week and even with the deal I got on our room I feel like I have overpaid In fact the only good thing about this place so far is that it was cheapnn Rooms are old and dirty I was told that some of the rooms have been renovated and are nice but not the room that we were given that is for sure Stains all over the carpets bird droppings all over the balcony and balcony furniture Pretty gross Not to mention both the TVs were small old and unwatchable which was actually a problem seeing how none of the pools were worth going to but more on those laternn Maid service was horrible and nonexistant We have been for days and have maid service only three times On the second time we happened to come back to our room while the maid was still there she locked herself in our room and had both TVs on a spanish soap opera and was visibly annoyed that we wanted in to our room She did not even clean the room and simply changed out the towels and made the bed Bags for ice the ice bucket was too dirty to use without one were never replenished garbage on top of the minibar was never removed and room service trays were not being picked up Our breakfast trays sit outside in the hot Arizona sun until the next morning when our new breakfast is delivered The plus side of this is that we had an entertaining bird fight outside our room last nightnn Pools So they charge a day resort fee The theory here is that the day gives us full access to the water park pools gym etc which is a great idea although the water park is closed during the week the gym is ok but the other pools DISGUSTING More bird droppings everywhere and garbage in the water There is a pool that advertises a swim up bar sure there is something that looks like a bar but no alcohol or even an attendant to serve you Some of the pools have a phone you can use to order from a limited menu but they cannot even get basic orders rightnn Room Service Very limited menu and as with most places overpriced This plus they seem to not understand basic instructions like do not toast my sandwhich please My wife after THREE times asking for it to be made right finally gave up and just ate it as it wasnnThis place does have potential but apparently they are understaffed and those that do work here do not seem to care and it really needs updating and cleaningnnWould not stay here again