text: Horrible Customer Service in the morningnNever received a bill got a termination letter WTFnCalled them x got disconnected the st nd time Long call back system about mins waiting Told them I never received my bill and that can they give me a one time courtesy to waive the late charges since I always pay my bill on time Agent said umm NO you should know when your bill is do Your responsible I know i am responsible but your suppose to remind people that is why you send bills out to remind us Agent oh the late fees is only of your bill I cannot do anything about that etc Guy got nasty smart with me Grrr Anyways they just suck and they charge you extra if you want to pay with credit card I am paying you already and now you want to charge me extra on how I pay Shhsh NV Energy just has no shame at all Trying to steal every penny and being nasty about getting it