text: After convincing my friends to reserve at HRH vs Cosmopolitan had a lackluster experience at HRH Pushed my friends hard to stay here as it was a smaller and easier to navigate hotel NOBU is fantastic Unfortunately that was it Due to HRH assigning my room to someone else we were not able to check in for multiple hours forcing us to rearrange as well as miss some parts of our plans After multiple fiascos with rekeying the wrong room giving our room to another group NOT in our party and locking us out of room where we were already checkedin the final straw came when manager came to fix issue offered a credit WHICH WAS LEFT OFF WHEN I CHECKED OUT I had to call back and remind the manager of the situation she promptly credited me the amount Prior to her entrance into the process had a hostile checkin agent verifiable by others in my party who would not help us and arguably told us that there was nothing we could do to get into OUR room even tho it was their hotel checkin system that was preventing this As for the room wiring was confusing in order to keep bathroom light on needed to turn on a switch in the bedroom BEWARE one of our party had a room check where hotel staff came into the room UNANNOUNCED As we were in the room we asked what this was they said it was standard policy We are a group of yr old dads in corporate management why check our rooms without permission completely unacceptable and shady Whole experience made me look bad as I had pushed for this multiple comments from my party I had let the hotel know about my experience and was informed TIMES that a manager would contact me still no response so posted my review