text: I have stayed at the Alexis twice before this last attempted reservationnnThe first time was for the Nine Inch Nails concert being held across the street at the Hard Rock Casino For the money the room and facilities were okay The bathroom tub was a mess however The room that visit was quiet and having an outside entrance helped keep the noise to a minimum They did have several pools and the inside court areas were nice and well maintainednnThe second visit the check in was very slow they could not find the reservation and want to provide a room on an upper floor with only one bed instead of the two I had originally reserved The carpet in the room was very dirty my sock feet were black in about minutes without my shoes The furniture in the room had dust around the drawers and was in pretty bad shape With a fee of for the room I guess that you cannot complain They did deliver extra toilet paper and towels promptly when requestednnThe last reservation was a total screw up I called the resort directly and was quoted one price in one phone call Then I called back a few minutes later the rate was over more the reason was that the average for two nights with one high rate and one lower rate was the average that was quotednnCheck in was a nightmare The hotel was packed with a convention that I had not been informed of They would not adjust the rates as quoted on the phone originally I had booked two beds they gave me a king They had no parking anywhere near the room and several other people staying at the hotel were also complaining of the lack of parking for registered guestnnWith all the problems at check and the wrong type room being assigned I were back to the front desk and told them to cancel my reservation and credit my card back for the entire amount This lead to over thirty minutes of waiting for their manager on duty to do anything and a major confrontation to get the full refund This was even after the manager told me they were booked full and people were waiting to get a room while I was trying to get my refundnnThe manager on duty was very hostile and repeated told me it was an early check out and she was going to told back a fee This lead to another round of discussion and was told I could take it up with her supervisor in three days when she returned to work nnI found this last visit to the Alexis to more that I wanted to deal with and do not plan on returning to this hotel again The staff have always appeared cool and acted more like its a job they have to do instead of providing higher quality service to their clientsnnAlso guest at this facility have to pay an additional fee per computer or internet device that you use for each hour period This meant extra plus tax for each visit that we stayed on top of the hotel fees The menu for the restaurant is limited but they will serve you an overpriced drink of any typennThe front desk and service personnel could use some quality training on handling guest and providing services to clients plus additional staff or check in and check out as the wait is entirely too long