text: I have had mediocre service at the other Best Buy locations in town This one however took the cake I called before arriving to pick up a popular TVonDVD series and was told they had several in stock of both regular DVD and BluraynnWhen I arrive there is limited signage and organization to this location I finally locate the right department and there are only Bluray copies of this DVD available It takes several minutes to locate an employeennEmployee A comes over hears my dilemma and stares at the shelf I have to prompt him to look up whether other copies are available and if perhaps there is another display featuring this series He seems high as a kite and does not seem to understand the problem After waiting several minutes Employee B finishes nearby with another customer hears the synopsis of my situation and locates the DVD in question in under two minutes with a smile on his facennIm generally not one to review chain stores very often or to judge employees based on their handling of one customer but you either need to be more discerning with your hiring practices or amp up your training procedures if someone can be this thoroughly inept while on the clock at your business