text: As with most businesses there will be good and bad reviews and hopefully I can come back at a later date to write a good one However my first experience with Gus was quite negativenI ordered a pizza online gave the card number to pay for it and received a confirmationorder number The pizza was supposed to be delivered within an hour An hour later no pizza so I called Gus had no record of our order no specials and no website or so I was told and yet I was looking at the website as the employee was telling me they did not have one I went to the bank and sure enough money had been taken out to pay for pizza at Gus I called againnOne of the most curious things was the different stories I got depending on the employee I was speaking to During one phone call I was told that the order was on its way I waited Nothing I called again No record of the transaction no order placed no pizza on its way I inquired how a pizza could be on its way if there was allegedly no order placed I was placed on hold several times as the employees desperately tried to get answers to these questions they could not answer Finally the manager No record of an order placed yet paid for An interesting business practice nNeedless to say it was a frustrating experience and an investigation is under way The funds should be returned in business days but for now I have no access to them and no pizzanThink I will stick with Papa Murphys for delivery service is like a box of chocolates you never know what you will get or in this case if you will get