text: This was our second and last time staying with CP Our first stay in was in the Octavius Tower and generally positive In hindsight it was only good because we were lucky we did not have a need to experience customer servicennTo go through the positives firstnattached to Forum Shopsngood dining choices plus the Bacchanal Buffetnplenty of free secure self parkingnthe majority of the newer towers have marble baths and jetted tubsnlocation on the StripnnNow to the unacceptablenHORRID customer servicennWe made reservations for the Palace Tower this timestill a relatively newer tower Our check in representative made sure we were comfortable by putting us on the lowest floor next to a service closet In addition the top layer of the mattress in this room was tearing exposing the coils It should be noted the beds are better at ExcaliburnnNow onto the lack of customer servicennWe were awakened one morning at am to the sound of hammering and drilling The hammering was so loud and persistent that we initially thought one of our neighbors was pounding on the wall We called the front desk and the lady we spoke with told us she would send someone to investigate min later the sound was still occurring and we had no follow up from the front desk We called back and were told that they were looking into it Sound continued and no follow up all day The sounds returned at pm We called the front desk again and demanded to know what was going on and how long it would last The guy we spoke to said that repairs were taking place and that there was nothing they could do nnNo follow up ETA apology or offer to change rooms extended by any staff CP makes it pretty clear that they just do not give a about guests For star service look to Wynn Bellagio or Cosmopolitan instead