text: On a recent Vegas getaway with my husband we decided to go big and try a stay at the famed Bellagio It is supposed to be the best of the best so our expectations were high We upgraded to a suite in hopes of a luxurious relaxing experience no such luck nnCheck in was disorganized but tolerable The lobby was packed as usual but we planned to stay through the weekend and into the week I figured the crowds would die down a little I was wrong The Bellagio is a super popular tourist destination and even on an off weekend in January it was jam packed The really unfortunate part of that is the SMOKE Bellagio allows smoking in the casino and apparently has no filtration system whatsoever It smelled worse than a lot of the older casinos and was completely inescapable So gambling was off the tablennNext was our upgraded Bellagio Suite The decor was overthetop and a little outdated but nice enough The big problem was the ratty tornup holes in the carpet and the bedding I will include pictures At a night I did not expect orphanage linens There were two tvs in the suite one in the bedroom and one in the living room area Both were small maybe and old The living room tvs sound cut out every seconds or so making it impossible to watch I did not go to Vegas to watch tv but I like to be a little lazy on vacation nnThe last straw was the service We ordered inroom breakfast When the lady arrived with the table she pushed it into the middle of the living room and said I will leave this here No good morning no where would you like the table etc Not a huge deal but pleasantries are always appreciated My husband signed the bill and handed it back she looked it over and said You are not going to leave a tip YOU KNOW gratuity is not included No we did not know This is the first hotel we would ever been to that did not include a healthy gratuity on inroom dining He quickly adjusted the bill to tip her even after her rude behavior and she left without another word I completely agree with tipping the wait staff but she could have mentioned it nicely when handing over the bill instead of insinuating that we tried to skip out on it nnAt this point our vacation had reached a low point and it needed to be salvaged I walked through the smoky lobby to the front desk A Bellagio employee named Michael approached me and asked what he could help with I explained the situation and he was nice enough taking notes I told him I just wanted out of our remaining nights with no cancellation fee so that we could continue our vacation elsewhere He set us up for checkout that day and said he would see what he could do about removing some of our charges since we would had such an unpleasant staynnWhen we checked out the front desk attendant asked us how we had liked the room We were honest It was pretty bad actually She ignored it and said nothing else as she handed us our bill As expected we were billed for everything they did not remove any charges Yet another sign of Bellagios wedo notgiveafck attitude It was perfectly fine though since we were finally free of this rundown hotelnnWe hightailed it over to Encore where the service checking in was so characteristically fantastic that it reminded us what a great hotel should be And I forgot my toiletry bag at Bellagio It took several calls to the lost and found where I gave Melissa the room number the description my name and phone number She sighed loudly and told me It is going to take me all night to look through everything so I will just call you back later After more prodding I finally got it back and it was another disdained trip to Bellagio to pick it up nnThis hotel and it is could notcareless staff left a really terrible taste in my mouth I will not even be back to shopnnTLDR super smoky and crowded casino tornup holes in the carpet and bedding tiny broken tvs and a rude apathetic staff of employees who hate Bellagio as much as I do