text: The only good thing about this practice in Steele Creek is the doctors Culp and Gilchrist I have had the privilege of seeing them both over the years and they are very professional thorough and very good listenersnnBut the reception nursing staff at this location leaves much to be desired Over the years it is become increasingly frustrating dealing with whomever answers the phone for appointments I have always gotten the impression of tired confused and unsympathetic staff here and this past week was really the last strawnnI tried getting a sick appointment here for five days now Last week I called and was put on hold as is common practice there I waited five minutes and then hung up as is common practice for me when I get put on hold I can count on being on hold for at least two minutes when they have to ask me to wait and that is at least half the time I can count on waiting and I usually plan to wait on hold and then have to hang up and call back later at least half the time I try to make any kind of appointmentnnI called the next day again put on hold Thought maybe I could make it through the weekend with my symptoms so I did not call back again Of course the weekend arrived and I am sick as a dog but going to urgent care is expensive and there is no telling what the wait time is going to be so I wait until Monday Called around am and was told they are booked up for the day but I should be sure to call back at am when the office opens the next day and I should be able to get in nnCalled back the next day at am I know it is not am but I wanted to get up and see how I felt before deciding I should see the doctor A different nurse tells me they are booked up and I should try to call back at am which is when they start answering the phonesnnWhat They start answering the phones at am If I had known that I could have planned to call earlier Previously I had been told to call no earlier than am Now I am sick it is the holidays and I am dealing with misinformation from an unprepared and disorganized reception nursing staff again This kind of thing is a common occurrence at this office though and I am kicking myself because I should have known better than to completely trust what one person tells me therennAt least the second time around I got someone who reminded me I could try the new clinic at Target for a sick evaluation The day before when I asked what my options were to see someone else immediately the nurse told me I had no other options other than my primary care doctornnThese are trained professionals working in the health field I wish they could do better because I am considering other primary care options in the future