text: The owners response is incorrect NO one has contacted me No one has emailed me since my last email to you directly as well You are a liar nnIn an email from your establishment you suggested that I take time out of my day to come to your establishment to explain to your waitstaff what the issues are Multiple members of your waitstaff including management ARE the issue I explained this in an email to you I have been treated rudely over the phone and in person multiple times Your DM had previously stated that this was because of how much I used to frequent your establishmentthat my large number of bad experiences were because I was a regular customer That is just the most ridiculous thing I have ever heard I get bad experiences because I spend my money and pay your wages more often than other people Are you f kidding mennAgain multiple times in a row you forgot items when I picked up orders to go Your waitstaff was rude in person and over the phoneNo one is checking orders I used to manage restaurants and work every position in one I would make drastic changes if I were younnIf I came to your establishment ordered food ate it and did not pay for ityou would call the police and I would be charged for defrauding the establishment nIn this case I paid you and you did not on multiple occasions give me the food that I paid for You also double charged my bfs card and when we came in to eat breakfast with a gift certificate I asked the waitress what happened to any unused portion She became very upset I was very nice rushed to get the manager who very sternly told me there would be no cash back Excuse me I never asked for cash back I asked if the left over would be issued on a new certificate I do not want your handouts You have me confused with one of those people nnI have found much better places to spend my money on weekly if not biweekly basis I was never rude to any of your staff I was always polite Same with my bf You have consistently screwed up over the last six monthsnnOne final thought I live very close by that is why I spent so much money here convenience and noticed a family entering your establishment You might want to remove TYGA from your hold music if you are trying to be a family place I have never heard of Tyga previously and it was only while being on hold hearing bouncing on my d that I had to Google it to find out what the heck was being played Do your associates choose your hold musicnnAs an owner I would ask myself did I hire new employees or new management within the last six months I am guessing so Make the needed corrections before you permanently lose more regular customers