text: So fast forward some months They say they have a lifetime warranty on the she will and cover nOne side of my cover which they have redesigned by the way drops about when I open it They told me to check the covers shaft which entails taking it apart I did what they asked and found that it was NOT the problem they suspected I did notice that when the cover is open the sides rest in different places So I think I Determined not them what the problem was The hole to attach the lid or the hole in the lid itself was drilled in the wrong place I sent pictures as asked MULTIPLE Calls later still no answer of solution They call the production manager They ask the local manager BUT NO RESOLUTION nTERRIBLE Customer service