text: The free hotel shuttle to the Strip refused to let us on twice because we had a stroller on The only reason the second driver Hank gave us was that it would take too long to strap in the kids and I am already running late He then proceeded to let the people behind us on the shuttle He did not care that we were already refused service by the shuttle before him We ended up missing our show on the Strip nnWhen we reported the incident to the transportation manager he was apologetic but did not offer any ways to make up for the night He took our number but no one called to follow up on the incidentnnUnfortunately you cannot get to the Strip without a car from this hotel We had to keep using the shuttle service even though I would rather not have to deal with their driversnnThe rest of the hotel was standard The heated pool was nice My kids like the small sandpit at the pool Lack of free internet access in the room was a pain There was free wifi in the public lounge but that was also where I saw a giant roachnnSigh a familyfriendly hotel that refuses service to families