text: It pains me to write this because I have been a patron for many years buying various odds and bits when I could not wait for online orders to ship But their repair service has repeatedly let me down to the point where I do not think I want to give them any of my business anymorennOn the first occasion they managed to completely lose track of a fairly expensive lens I had left with them to be repaired They never called me with updates like they kept promising I was always the one calling them and having to reexplain my story to people who all gave me different excuses and were more preoccupied with shifting the blame than figuring out where my lens had gone They seemed to be making time more than looking into itnThankfully they eventually found it but the ordeal took a few months nGood thing I had other equipment that could stand innnOn the second occasion my worries began on the day I left the camera with them because three employees were confused as to how the form was filled out and whether that was the correct form at all of course blaming someone else in the process I was glad I hung on to my receiptnI was told they would contact me within about a week with an estimate After three weeks I was still without news so I called them and was told offhand that because of the type of camera it could easily take four to six weeks I was not happy but it did not look like I had a choice Finally after two months with still absolutely no news from them I called back and explained the situation Apparently the repairman was waiting to get some additional equipment from me to test the camera I asked why no one ever contacted me to tell me this No answer I asked how long that request had been pending Apparently since after one week I asked why I was told weeks and why no one checked my file at that point He did not know and said weeks is completely wrongnnIll now be dealing directly with the repairman as it seems the Photo Service team is incapable of getting their ducks in a row or of providing a suitable explanation for why things go wrong Unprofessional and unaccountable are not qualities I want to see in people I let handle expensive photo equipmentnnBottom line if you rely on your equipment for work and need it back in a predictable amount of time avoid this place Having broken equipment is difficult enough if you need the repair experience to not be an additional source of stress and frustration avoid this placenIn fact probably best getting acquainted with mechanics and repair shops directly and developing your network of people who can stand by what they do