text: Upon booking my room about a month before my stay I requested early check in This because we were flying in and I knew it was going to be HOT Before I even boarded the plane i called the Tropicana again just to reiterate the need for early check in I was told they had my initial request on file and it should not be a problem I was informed to just head over to the hotel Once I would gotten to the hotel which I will admit was about am and really early i asked if there was a room available Not shocked that there was not because of the time i checked my bags Jo Ann told me to check back in a few hours and we should be ok Will kill time getting good and drinks then arrive back at the hotel at pm JoAnn informed us again that there still were not any rooms ready She says to check back in at pm I am thinking Really I requested early check in and regular check in is at but you want me to come back at I bite my tongue and kill another hours with my friend and more drinks At pm on the dot we are in front of Jo Ann again She tells me AGAIN there are no rooms available At this point I am not very happy but i keep it together She says and I quote Early check in is not guaranteed but a request It looks like its going to be more around before I can check you in You should be lucky that you are even getting a queen room because we are sold out this weekend We have to accommodate our Diamond Club Members and well as hotel invited guest first I was in utter shock That was it I told her I should be lucky to get the room I PAID you for a month ago Ok At that point I just walked away I have learned that the people at the desk have to answer to someone so just contact the person the answer to I get the hotel manager on the phone who is more than apologetic when I tell her that I was made to feel like my money was not wanted and that I was less important than their precious Diamond Club Members Literally within minutes she tells me both my and my friends rooms are ready How funny is that I go back to the counter to check in and was lucky enough to NOT get Jo Ann Jo Ann over hears that the rooms are ready and responds Thank God How unprofessional can one person be I say nothing get my key and go End of Jo AnnnnnFast forward to my arrival homennI check out and head home on While checking my email on I notice an alert from my credit card company Turns out there are of fraudulent online charges on my credit card I have had this card for about years with no issues whatsoever so that struck me as odd Now I am not saying that this happen at the Tropicana or even that an employee of the Tropicana is to blame But I do find it highly coincidental that this happen The last two times I have used that card were to book my room with the reservations department and to check in at the hotelnnThere were several pluses about this hotel but the minuses have overshadowed them for me I will continue to stay at hotels that meet my standard of service Caesars Plant Hollywood Wynn etc and steer clear of the New Tropicana