text: The salesperson that helped me today was highly incompetent When he approached me I said that I needed a lockring tool He did not know what a lockring was so I explained that it was for removing gears and showed him the one that I had purchased at REI that was too big He said Oh a CASSETTE tool and walked over to the tool wall hidden behind the service desk He stared blankly at the wall for a minute and then said he would go to the back and look It took me all of one second to find the tool I needed I told him that I found it and thanked him and he disappeared I then stood near the register unacknowledged for a few minutes until someone else asked me what I needed When I said I just needed to check out he had to tell the guy that had originally helped me to ring up the sale I had planned on asking for recommendationsadvice on a problem I am having with the brakes on my bike but decided that the incompetent salespeople at the store were definitely not the ones I should ask I will not be returning to this store or any other Tempe Bicycle