text: Worst customer service I have ever experienced in my life My mother lives in Summerlin and this is the closest location to her and having her pick it up I live in Henderson For my birthday my mom ordered me a cake as a steady tradition I have upheld since I was specifically for a baskin Robbins cake My family was all in town and we picked up the cake and it had no writing on it The explanation I was given was that another person with a similar name cancelled their cake and we thought it was this one So much for your professional organization skills After my mom informs me that she is not able to take it back I drive all the way back up to my moms in Summerlin to pick up the cake drive to your location and stand with a melting cake in my hands waiting for it to be fixed Keep in mind I called earlier and explained my situation to Cassie whom of which told me she herself would write what I wanted on the cake I asked after minutes of waiting if they could put my messed up cake now melted in the freezer I wish I could put a picture in here because of the way this POS cake looked The scariest thing of all is that these associates who lack courtesy of greeting customers customer service skills organizational skills after seeing how this individual wrote on my cake WRITING skills and basic communication between coworkers these associates were ALONE Was I offered a free dessert while waiting No way these children working starred at me when I even asked for what I wanted written on the cake I am so DISTURBED I was handled in such a way If I was a parent and I had family FLY IN for a childs birthday picked up a cake after dinner took it home and had no writing on it take it back to have it fixed and be treated in such a way is APPALLING and I would be infuriated much as I am now I will never EVER return to this location I will continue to call the manager until I hear back and I am calling corporate Train your staff better and take pride in your business based on your reviews you clearly have no intention of putting effort and basic customer service into your workplace Because of this incident my family left town and my mom works all the time and I ate my birthday cake alone Thanks guys