text: My review is for the casino only which is top notch indeedI The experience I describe is from the extremely busy Memorial Day weekend And if you are wonderingI am only a Gold member so do not receive any special treatmentnnHarrahs has outdone themselves in their beautiful remodel of the muchinneedofafacelift Bills Gambling Saloon The casino is stunning with marble floors and dark wood accents I am glad HarrahsCaesars decided to keep the long bar and the original chandeliers because they add so much to the ambiance and help retain some of the cherished pastnnbut more than the cosmetic changes the modern friendly customeroriented atmosphere is most noticeable You will not find this kind of service at other Harrahs Caesars properties nnAs far as customer service goes The Cromwell will give any establishment a run for their money The Cromwell appears to have hired the creme de la creme and has made a wise investment in their staffnnWithin five minutes of sitting down at a slot machine yesterday my husband and I met the slot manager Mark who introduced himself and chatted for a while What a great manager His pride in The Cromwell is apparent Spoke with him again today and handed him a comment card reflecting much of what I am saying in this reviewnnFrank the slot attendant came over a few minutes later and chatted We saw him about an hour later at another slot machine and he remembered us and made some suggestions to enhance our slot experience Saw him again today and observed him working to enhance another clients experience at The Cromwell And he remembered me from yesterday This does not happen at other HarrahsCaesars propertiesnnThe cocktail waitresses are phenomenal I saw several instances of them dealing with rude obnoxious clients with grace and poiseEven last night Saturday of Memorial Day weekend the cocktail servers provided top notch service Unfortunately I did not get any namesnnLizzie is exceptional She served us yesterday on one of the busiest daysand a day later and she still remembers that I like my vodka cranberry with lime Wow I recognize that this is but a stepping stone in her very young career and she is a shining star one of many at The CromwellnnYou will not be disappointed in The Cromwell