text: stars It was my first time taking a bus out of Pittsburgh and I was heading to NY overnight on an express bus Bought my ticket online at I saved maybe by buying online and printed it at home The interior of the station is well lit appeared to be clean though I did not use the bathrooms and there were two flat screen tvs playing a tv show on TBS while we waited Customer service was fine when I asked the gate number and there was security on the premises Instead of lining up by boarding number it was a first come first serve line The buses are relatively nice with outlets so you can charge your phonetabletlaptop and so on Wifi was in and out Variety of riders though seems similar to riding a plane you just do not know who you will end up next too The bus left at pm and arrived in NY on time at am at the first stop made one pit stop