text: So I responded via email per request to the CSR rep below and she was concerned and courteous I emailed her maybe twice and another corporate rep also emailed with concern and humor I was then told that the local district manager would be contacting me within the week That was a few weeks ago I am really over a bad customer experience a month ago but it is a shame the disconnect between local and corporate I need no further contact from dsw but did feel the need to update the review