text: Wow nnFor a company that constantly talks about its commitment to customer service I have to say this is one of the most abysmal experiences I have ever had nnAfter placing an order for instore pick up I promptly received an email indicating that I would receive an email within hours advising me of pick up availability After five days I tried to contact them no dice I emailed tried to call could not even get through and used available social media channels to no avail I tried calling again the next day and was queued for minutes before reaching a person who promptly put me on hold again to research my order nnAnd was basically told whoops nnNo order delivery no idea when I would be made whole no effort to resolve and oh by the by My account had already been drafted of payment for the items they could not tell me when I would receive nnIn my attempt to cancel the order I was advised it would be seven to ten days to return my funds yes days nnThat was days ago the funds STILL have not been returned and when I called to try to resolve that I was again told basically oh well Cannot help you nnA singularly awful experience all the way around and now I guess I am just out the money since they refuse to provide any tracking or verification of the funds alleged return to my account Lovely