text: So here is a business I recommend NO ONE ever visits here in ScottsdalennI got a call last night telling me that I had won a weeks paid vacation and a iPad with DirectBuy travel for a draw I had entered the week before We talked and the customer service rep proceeds to tell me that I was not eligible because I was not yet I am but if I brought a significant other with me that was it would be ok He also mentioned that is there was any complication I would still get a gift card to the storennSo I rearrange my day have my SO take time from work and I drive an hour out of my way to get to the store just so the manager there can keep me waiting for half an hour Tom to tell me in a VERY unsypathetic manner that there was a mistake and that I was not eligible for anything When I asked for the gift card I was promised he just said there was nothing he could do and walked off without making an effort to propose any kind of solution I then asked the receptionist if there was any way I could give my winnings to be friend that is and she just looked at me like I was an idiot smirked and said no nnnnThanks DirectBuy for that astonishing customer service Most likely the worst I have ever had