text: First let me say that the customer service at the Sedona location is very good The technician more than competent She gets five starsnnMy problem is with billing and the website As we made payments we never got a statement reflecting the payments even though my husband asked for corrected invoices Also wrote two letters No response The invoiceAscension were only on the site once and then disappeared The results never showed up when we logged on nnNow we are told it is going to collection and we will have to make payment arrangements with the agency But they do not know who the agency is or what their procedures are Interesting because we have called three times and each time been told it is going to collection tomorrow