text: I absolutely LOVE Southwest Airlines Many of you already know about the free bags low prices and great service Something however that shocked me was when I needed to cancel my flight they made it such hassle free All I remember was before with AA that I went through such loop holes to try to cancel a flight and they charged me fees on top of overprices tickets But with Southwest I was able to call the night before to cancel my flight and they send me a confirmation right away I just used those credits to rebook another flight and I got the low prices offered on the site and there was no charge to rebook Excellent service and motto I will always fly southwest if I can