text: If I could give no stars I wouldnI need to preface this review by stating that I have been going to Joe Beef for the last half decade I loved this restaurant LOVED IT My husband and I make a yearly trip from NYC to Montreal and make it a point to go to Joe Beef And every time we have gone we have dropped a serious amount of cash on itwe actually save up to do so because we love it that muchnWe went this year having missed going last year because it was closed so the owners could open their new restaurant and believe me when I say we lamented the loss all year long This year we took my husbands parents for the first time and were very excited to have them experience itnWhen I say this was the worst restaurant experience of my life understand that it pains me to do so And when I say that not only was the initial experience bad but the follow up and subsequent experience trying to contact Joe Beef for an explanation was worse please understand what an incredible disappointment that was When you are a loyal customer who has actually sent friends and family over the border to spend money at a restaurant has purchased your cookbooks to give to people and is in general one of the people who has helped you with dollars and loyalty get where you are and you are completely disregarded there is nothing more shameful or sad And I say this now again you should be ashamed owners of Joe Beef And for all those who have had good experiences there please understand the second you have a TERRIBLE experience you will find yourself on the same side of the fence I am currently on and realize that these restauranteurs care about nothing more than your dollarsnThe experience to sum it up as quickly as possible the oysters were wonderful but they are always wonderful I found it odd that they have abandoned serving the oyster sauces in metal cups instead opting for those strange disposable paper cups you get medicine in at the hospital but whatever My fault for ignoring warning signs of lower quality After the oysters it was all terriblenWe waited over an hour for our appetizers My husband got some kind of spamlike thing with macaroni in it that was oversalted and made me ill to even try and both my FIL and MIL got a cold soup Both of their soups came out luke warm It being a degree day and the fact that the AC was barely working in the restaurant my MIL sent it back and told the waiter it was fine she would go straight to her main course We had already waited over an hour for apps so we did not want to risk pushing the mains out further by waiting for another soup and besides she said it was way too salty for her to eat The waiter came straight back with the soup and to cool it down what had he done He put ICE CUBES in it We immediately sent it backnWe waited another hour plus for our main course At this point we should have left My favorite dish the lobster pasta was missing every ingredient but the lobster cream and pasta my husbands steak was overcooked my MILs duck was chewy and the sides that came with it too salty to eat We barely ate our meal The bill came approx and there was an extra alcoholic beverage thrown on there I guess to push some salt in the wound Nothing was comped no apologies just thanks for your moneynTHE WORST PART Husband and I left completely defeated and dejected It felt like someone had died it felt like a loss Our favorite restaurant in Montreal was gone I went on the Joe Beef facebook page to leave a comment which was neither nasty nor cruel and within minutes the comment was gone no response no nothing Just deleted I took screenshots of course and posted something again screenshots of the original comment included Again deleted No comment The least they could do was respond to meeven a We are so sorry for your experience blah blah blah would have been honorable and nice but no Nothing So I posted a screenshot of the last deleted comment and commented again I do not think I need to tell you how quickly it was deleted And that I am now blockednTo me this speaks to restauranteurs who do not care for their customers do not stand by their food and do not respect the people who pay their bills I have never had an experience where a business has just deleted bad reviews and ignored their customers in such a way I am shocked and saddened by the immaturity and senselessness of it If I were eating at McDonalds whatever But to drop almost half a grand on a meal and be completely ignored and disregarded That is not right they should be ashamed For all those with good experiences I hope they continue because I know what a good Joe Beef experience is like and it is wonderful But I hope for your sake that you do not ever have to go through what we went through because Joe Beef has proven he will not care