text: Last week my boyfriend picked up baseball caps from Polo Cleaners that were supposed to be cleaned and reformed We have been customers of theirs for years now Usually there are very nice ladies that assist us but that day the owner was there Holy rude I have had baseball caps cleaned and formed there several times without a problem but that day i received nothing but excuses and a full bill for hats that are now destroyed The owner of polo cleaners was more concerned I knew he is been dry cleaning for years rather than resolving the issue at hand This guy is a horrible and arrogant businessman who has forgotten what customer service means