text: If you want high quality suits and good customer service DO NOT go to this store My family scheduled a Scottsdale trip at the end of the school year for our kids In our rush to get out of Seattle I only packed half my swimsuit The closest swimsuit place to our hotel was Everything But Water in the very upscale Kierland Commons My first impression was friendly helpful and attentive service I found a suit that I loved with the necessary underwire in the top It was close to but I figured a quality suit is worth the price I even bought a cute cover up that the sales girl suggested Fast forward two days After day two of swimming I took off the suit and realized that one of the underwires had ripped through the fabric and had almost come completely out of the suit I immediately took the suit back to the store I thought for sure they would allow me to return the suit because it was clearly defective No way They only offered to exchange the suit even though you could see that the new top would have the exact same issue I said I did not want such a poor quality suit and I wanted my money back Still no refund To make matters worse my original sales girl kept smirking at the other sales girls as if I was trying to pull a fast one I left with the new top because I had no other choice I felt completely robbed nI come from the land of Costco and Nordstrom where customer service is tops This store should take a lessonnnUPDATEnAfter posting this review here and on the company Facebook page I was contacted by Michele at Everything But Water corporate She was amazing She contacted me personally apologized for the inconvenience assured me that I would be given a refund and let me know that my experience did not reflect company policy This was all done within a week of me arriving back home Do I still think that the service I received at Kierland Commons in Scottsdale by one particular associate was awful Yes hence the star rating However the company took great care of me after the fact Michele in particular so I will be checking out the Bellevue WA store to see if I have better luck in finding my perfect suit If Michele reflects the overall quality of employees at Everything but Water I give them stars