text: Yikes what a service nightmare I took my bike here for a scheduled oil change and to have a flat tire fixed What resulted was the age old rape the customer for every penny add as little value for as much money as possible snafu you would expect from some mechanic stranded in the middle of the desert a la Billy Bob Thorntons character in the movie YOU Turn nnThe tire ended up being the tube only okay I can live with that at the Harley shop The synthetic oil change same deal I decided to go ahead with the K service as well which was and negated the oil change cost so I was around after tax with those services Painful yes but again expected due to the market cornering logo Harley Davidson being attachednnBut here is where things went awry I received a voicemail from Ari in the service department the next day as I avoided the call hoping to check my messages and simply be told the bike was done and ready for pickup but something made leary of answering I checked my voicemail to find Ari had left a message detailing all the great things they had done to my bike which we had never discussed and they made the executive decision to fix like changing my amber colored light bulbs to red and removing he smoked out lens covers so as to allegedly keep me with the law They also changed the bolt which fastened down the leather strip accessory on my back fender as they claimed it had been digging in to my back tire when I hit bumpsnnOk great If the things you changed on my bike without consulting me helped me to stay compliant and prolonged the life of my tire great But then Ari ever the salesman err customer service rep informed me my tail lights were no longer working and it would only be an additional for parts and labor to get them fixed To wit I responded my taillights were working when I dropped the bike off yesterday and they have quit working under your care I am not paying for you to correct the problem you created while making changes to my bike we never discussednnAri oh Ari said he would talk to his manger and came back with a response that he was given permission to waive the labor cost if I paid the part cost to fix the taillights I reiterated my position about the lights working when I dropped it off and somehow the price went from to and I agreed to do it versus leaving with nonworking taillightsnnDuring the conversation Ari stated Harley Davidson gets enough jobs that they do not need to drum up extra business by creating new problems I told him I thought that was strange he felt to address or state that when I never accused them of doing such Basically if you have to create and state an alibi to something that has not been accused it seems suspiciousnnBeyond the taillight debacle Ari stated all bikes getting serviced in he HD service dept get a custom something or other power wash so I expected to get my bike back gleaming at the very least After coming to an agreement about the taillights Ari tells me I would like to give it a bath if you have time I am thinking ya that is part of what I paid for So I waited another half hour for my bike long enough to be approached by a sales lady who informed me they would give me a whole K as trade in on my aped out customized Nightster if I wanted to buy the K Fat Boy Lo I was admiring When Ari finally brings my bike around it looks like the time I washed it in the dark after a pack like Ray Charles washed it I told him it was a shitty wash job and he responded we did not do that we could buff it out if you want Not even sure what he was talking about but basically ever the salesman deny all plausability or accountability like the taillights that quit working under their watch and try to gloss over the subjectnnTotally disappointing experience They have a sign up on the lot next door about their upcoming new facility coming soon Apparently they are trying to expedite their move by upcharing and upselling their customers while providing as little service as possible