text: If it were possible to give a lesser rating I would That is how terrible my experience was at this spa My sister was getting married and as part of her bridal party we decided to treat her to a day of relaxation but things went wrong before we even got there First of all the evening before the spa cancelled one of the girls massage appointments without any explanation nor did they offer her any alternative solution for the trouble As for what happened to me personally they completely messed up my hair appointment even though I had called three times during the week to confirm everybodys services and appointment times You can imagine how angry I was when on the way there I got a call from the spa saying they were charging me a fee because I did not show up for my appointment And it did not end there I was told over the phone that I would have to wait minutes before I could see a stylist did they expect me to twiddle my thumbs in the lobby while everyone else in went in without me However once I got there I saw someone within minutes but I learned later that they gave me the appointment of one of the girls in my party How terrible We were a couple minutes late because I wanted to make sure I had a spot before we got to the spa and she was behind me in the checkin line For my trouble they credited me Dolce bucks which seems kind of paltry considering the utter lack of professionalsim that I experienced nnGranted the hair cut and style service was good but it just did not make up for all the bad things that happened Needless to say I would not recommend this place There is plenty of other spas in Scottsdale try one of those