text: We made a cross country move and had investigated several moving companies We chose Beltmann because of their reputation professionalism with the initial quote and after references gave excellent reports We were happy with the quote and the preparation nnUnfortunately things went poorly after that The day the packers came they did come on time and finished in the time that we were quoted I was initially pleased but later disappointed as certain boxes were not there for the movers the next day TV cartons etc When we unpacked we found some very fragile items carelessly packed nnWe had also set up the entire move as two parts one to our new residence as well as storage The packers were unaware of this so did not have two sets of stickers the movers were unaware as well as the movers at our new location nnMoving day was extremely bad Our truck was dropped meaning the driver dropped it off in front of our house to work at another site We had a sq foot house estimated lbs and they had only movers The lead person had trouble marking our items and coordinating the other two movers They almost ran out of tape had no elastic bands shrink wrap and were not prepared with mattress cartons They managed to lose track or not mark parts of anything that was disassembled The loading took over hours and was still going on when I left at pm There was absolutely no correct count on our items we had things marked with up to stickers and at least items without a stickernnThe company contact was extremely apologetic and listened to our concerns They did mail us a gift card but for a move that was it seemed somewhat insignificant They later told us they fired the people from that day However we have come to learn that moving people are often fired one day and hired back the next I asked if they could please make sure there were enough people at our new residence to make it go more quickly We were assured there would bennSadly a truck breakdown delayed our offload one day past our window people noshowed for the move and we again had people One was the driver who was tired understandably and so it was really movers Additionally offload was delayed because NO ONE had the keys to unlock our load Only one of three keys was eventually located Once opened the items were shifted and were noted to be clearly poorly packed by the movers here The poor marking of things in Phoenix made the unload difficult I had brought some hardware with me that did not make it onto the truck but the rest of the hardware could not be locatednnI will say that Beltmann did arrange for a third party to come and assemble what was not assembled the following day They were apologeticnnIn all I do think we were a victim of two days where they had an unexpected shortage of people However I think they are completely responsible for not assigning a trained person on our loading day not responsible for conveying this was a split move which complicated things on both sides It was completely unprofessional to not have keys to the trailer As nice as they have been verbally I would not use this company based on the actions of their movers