text: I actually really like this Ulta location the people are always super friendly it is not crazy busy even on the weekends and it is close to home But after having two of the worst brow waxing experiences of my life at this ulta location I cannot in good conscience return and the star rating is more than deservednnI recently moved to Vegas from Chicago where I was spoiled with the BEST brow waxers ever So when I came to town I started looking around for somewhere to make my new brow home I came into this location by chance a few months back and decided to give their Benefit brow a try My first wax was perfection cleaned up my arches but left my healthy full brows in tact I was sold I got the girls card but sadly lost it before making another appointment nnSo the next time I called and tried to figure out who I had gotten the wax from last time After talking to someone there they said that the girl I was describing sounded like Corinne So I made an appointment with her and made my way back in But it was NOT Corinne and my wax was so bizarre I do not even know how to describe it First of all she spent a lot of time during my appointment checking out her own makeup in the mirror It was so awkward She was also a good minutes behind schedule and seemed totally unconcerned about it That might not be a big deal for her but when you have to call to schedule these appointments a day or two at least in advance a little professional courtesy should be extended to try to keep appointments on track But the worst part obviously was the wax itself She did not mess with the arch too much which I appreciated but she overly waxed the top of the brow making them too thin on top and giving me an odd constantly frustrated look And she did not seem concerned at all when I did not look too happynnSo after a few weeks of letting them grow and cleaning them up at home by tweezers I decided to give this location one more try with someone else I called today to make an appointment and apparently there was nobody at the benefit bar The girl apologized kind of although she really should have apologized for putting me on hold for at least mins for someone she knew was not there and then suggested I get my brows done in the salon I believe by Frank She assured me he was very good and booked me for an hour later Once again I was super disappointed Frank I think that is his name was super nice but clearly did not know what he was doing He took a good minutes nervously tracing out my eyebrows in peach marker and repeatedly asking me if I was ok with what he planned to do I suppose I should have gotten up right then and there and walked out but despite his obvious lack of experience what he traced out seemed fine there was not much that was supposed to be waxed off so I went ahead and let him wax away After he was done he handed me the mirror and asked if there was anything he should fix apparently brow waxing was either that novel to him or he knew he screwed up and I could not even respondmy brows are the thinnest they have EVER been There is almost no arch They look like a thin line almost straight across not the archy natural brows I have spent years perfecting Yet somehow I feel like the blame is not all his here Whoever is answering the phones at this Ulta and handing out brow advice should be subjected to a wax by everyone they are recommending because something tells me they would not be so eager to recommend people like Corinne and Frank again nnLong story short my brows are ruined It is going to take months to regrow my gorgeous brows and there is no way I am ever risking return again