text: I normally love Outback I have NEVER written a review on a place but this experience was not up to par it was definitely a weird one nnI went to Outback for a birthday dinner with my boyfriend Twice it was mentioned that it was my birthday by someone in my party not one time did they do the let us offer you birthday dessert thing Which is totally fine but they have always offered free birthday dessert any time I have been there with other parties even if I would not have taken it it would have been nice to be consistentnnFirst thing I ordered was a bloomin onion because I was starving who does not love them About an eighth of the way into it I could not chew through whatever I was eating I pull it out of my mouth it looked like plastic I am not one to overreact so I just alerted the waiter he asked if we wanted to continue eating it Continue eating it Whatever My bf joked that he would try another piece to see if there was more plastic he had the same type of texture to his piece The waiter took it back told us he would make another one then proceeded to tell us that it was not plastic but just that the skin of the onion was not cut off prior to making it So they made us another one I do not know if it was because I was already grossed out by the one before or if they were off their game that night but it did not taste right either It was such a disappointment considering that is almost my favorite part of the whole placennSo onto entreesnnI ordered a steak sides my bf ordered his steak medium rare We get our food only to realize that the waiter had never asked me how I wanted my steak cooked just cooked both of them medium rare I told him that my meat looked like it was bleeding I could not handle it He was very nice said he would take it back put it into the grill for a little bit longer I agreed that it just needed a tiny but as I wanted mine medium but not bloody whatsoever The manager comes back with my steak is very apologetic asks if it is up to standards Just looking at the steak you could tell that the top had this hard layer over it as if it was burnt I told him it was fine he assured me he would make me another one but at that point my bf had gotten his food I did not want to wait even longer for mine to get done as we had other birthday plans So I cut into mine and it was just okaynot anything great as my previous steaks had been I even had to cut off the charred part because it was like eating a burnt steak Ugh The manager was VERY nice but at that point I just felt like nothing they did that night food wise was right I was regretting even coming there for my birthday dinner My BF who is the King of loving his meat medium rare had to send his back because he had to run to the bathroom to spit out a piece that he could not chew through He got his steak back it was overcooked as well My steak was taken care of by the manager but the horrible bloomin onion was not we were offered dessert not birthday dessert but declined because I was not going to give them the chance to ruin that for me toonnOverall we will definitely not be back to this location again The manager was extremely nice so was the waiter but the taste in my mouth that I had from the horrible plastic tasting bloomin onion that I paid for was enough to make me stick with the Chandler location