text: CenturyLink is the epitome of the kind of company I avoid giving my business nnI signed up for CenturyLink prism and internet for a promotional price in exchange for agreeing to a year contract It was not until installation they told me that I would not be able to get more than HD station at a time because of my location This was after I made a year commitment nnThe internet was very flakey Over the year I spent as a customer the internet went down on average about once a month Almost every time I called there was an automated message informing me that my area was being upgraded and I should expect internet outages Do they really expect me to believe they did major upgrades that many times in a single year and really they just cannot keep their network from crumbling on a monthly basis The one time my internet was down and it was not because of upgrades the problem turned out one of their installers unplugged me at the central box while installing another customer They did not offer me a credit or any other compensation for my outage caused by their technnOver my year contract the price the sales person guaranteed me during the sale only lasted a few months before I started seeing small increases Every month or two it seemed my bill would go up by a small amount and by the end of the year my bill was a good more than the promised pricennAt the end of my year I cancelled my service I paid a prorated bill for my last month and was happy I was done with this horrible company for good nnNOT SO FASTnnI received a bill in the mail for for a service order charge I called to inquire and was told that it was because they had to send a tech to their central box to turn off my service I am not sure why I have to pay for that and I doubt it is actually true I asked the service representative if such a charge is approved with the public utilities commission She said that it is but I think i am going to contact them anyway to make sure before I pay the bill They really have the nerve to charge me to turn off my service I guess they know how bad their service is and that customers that leave are never coming back