text: Thank you Spirit Airlines for being the airline that lacks compassion My grandmother passed away before I could use my airline ticket that I purchased to say my goodbyes In an attempt to modify my ticket to fly out for the funeral I encountered rude and unhelpful operators Spirit Airlines policy is to charge the consumer a fee to cancel a reservation and receive zero credit from the original plane ticket purchased The other option is to pay to modify the ticket to another date which is slightly reasonable What was not reasonable was telling a mourning grandchild that they must immediately pick a date to modify their trip for a funeral When I was disappointed to hear that they had no grievance policy I informed them that I would need to call back since I was unsure of the funeral dates The operators response was Just to let you know Ms Perez when you call back our policies will not change I work in a profession that allows our employees to do what is in the customers best interest I am truly disappointed and disgusted with Spirit Airlines I encourage everyone I know to never fly this airline It is not worth the money saved flying a discount airline Going forward we will always fly a more reputable airline no matter what the savings may be with Spirit