text: DirecTV themselves are not all that bad Their Service is OK I have had their service in the past and thought it was not all that bad That was until I got the Genie At first it was not bad Slow to respond but not bad Then the issues startednnGrey Screen It is as bad as the dreaded Blue Screen from Windows After a few phone calls to tech support their solution is to reset the main receiver every time it happens Well now it happens every night So they had a tech come out He swapped gear It is now still happeningnnThey say it is a known issue but the issue has been happening for at least a year and half now and they still have no solution other than reset the main receiver To methat is NOT a solutionnnWhen I am done with this year contract I will never go back Dish was better and more responsive