text: Called our home warranty company bc our AC unit went outin Julyin AZso it was kind of an emergency especially since we had kids in our home and my wife has a home office she works out of Fidelity was very nice they said I could call Grand Canyon Refrigeration directly if it was an emergency situation to try to expedite the process I called the but instead of someone answering with some type of greeting such as Hello this is Grand Canyon Refrigeration how can I help you I get someone who just answered with Hello a couple times so I thought I had actually called someone is personal cell phone in error Turns out it was the right number but you would have never been able to tell The guy acted like I was putting him out bc it was degrees in our house and we needed AC service AS SOON AS POSSIBLE I at least would have liked to get an idea of when I could expect someonesame day later that afternoonevening next day next week SOME indication would have been nice Instead I was simply told in a very gristlygruff manner that i would be called when he was ready COMPLETELY turned off by this type of response and lack of desire to even try to put me at ease as far as to when I could expect someone so much so that I called my home warranty company back and requested a new company be assigned this work order I will NEVER be using this company in the future I wish there was a star rating I hate to even give them a single star