text: I have to admit the only reason this place is not getting star is because two people there seem like the tried in earnest to help me when a situation came up I cancelled my membership todaynnthe gym itself is nice in that it is conveniently located and membership is crazy cheap it is a very nofrills gym but you know that going in to it I just needed a place to do some cardio so i could pretend i was getting in shape and this place was perfect for that I never had to wait for a machine it was never too crowded the staff was always friendlynnheres my bone to pick there are only two ways you are allowed to cancel your membership in person or with certified mail including a check for the termination policy nnSo when I moved across the country they were not exactly super helpful I called and tried to cancel they were not exactly accommodating yes it is but they would not let me cancel anything by phone or online It HAD to be in person or certified mail they are going out of their way to be obnoxious about cancelling I have to believe it is actually MORE difficult for them to take a cancellation by mail than it would be to just do it on the phone or online They do it just to be annoying nnadmittedly this fell off my radar for a bit as i just moved across the country and was starting a new job i had to get a new credit card cancelled the old one then youfit starting calling about not being able to process my billing that is when they came back on my radar nnagain i called and tried to cancel the nice man there sounded like he understood the issue but his hands were tied I reasoned with him long enough and he finally said he would have the GM call me back The GM called me back and basically he finally agreed to let me be the exception and cancel over the phone but not before paying late fees and paying for months of membership during which i was not even in that time zone nnIn that guys defense i feel like he actually probably stuck his neck out a little for me and corporate would be mad if they saw he cancelled my account remotely that is basically why they are stars instead of on some level i feel like they cared just the corporate overlords suck