text: I purchased a LivingSocialcom voucher of pole dance classes for the price of one nnThe first pole dance class The instructor was more than minutes late however she extended the class to make up for lost time In addition she had a very positive and energetic attitude This was acceptablennThe second pole dance class The instructor was a noshow After having waited minutes it was assumed the class was to be cancelled However I had a special situation I was going to be out of town and the voucher would have already been expired before I returned to Vegas Chris the only person working at the studio reassured all attendees that he would have the manager call us the following day in regards to rescheduling our pole dance class despite my special situation A week went by and still I had not received a phone call from the manager Therefore I called the studio myself in the calmest tone explaining my situation with the noshow class In short the lady over the phone negated anything Chris told us claiming that he would not know anything about the class dishonoring whatever he might have said She kept making excuses about the instructor being injured and having to cancel previous classes Unfortunately I find it UNPROFESSIONAL ON THE STUDIOS PART TO NOT NOTIFY IT IS CLIENTS ABOUT A CANCELLED CLASS especially when this was the only time to fulfill my second voucher I made an effort to show up and therefore should be honored a rescheduled class nnOverall some staff members are cordial like the student teacher Chris and dance pole instructor Becks while others such as the manager Gracie Martinez are not Gracie lacks a positive attitude and has extremely poor customer service She speaks in a monotoned voice as if she hates answering the phone If you have any further questions other than scheduling she will cut the conversation short I find this extremely rude especially for someone who runs a businessnnIf I were you I would recommend to take ANOTHER POLE FITNESS STUDIO CLASS with Fawnia at wwwpolefitnessstudiocom She is the real deal and obviously more professional