text: No thank you This was the worst service that we have ever receivednnDO NOT GO TO THIS HOTELnnI REPEATnnDO NOT GO TO THIS HOTELnnTHIS IS A HORROR STORYnnWe contacted them about a promotion that we received in the mail We booked two doublebed rooms over the phone We were really excited about staying at this new hotel We had heard that it was beautiful and lively They gave us great customer service when we called It sounded so awesome that even my brother and his family wanted to go They asked if I can call and book one more roomnnSo I called and asked to try and see if we can book one more doublebed room They said they were more than happy to book one more doublebed room We just had to pay an extra Great Will the rooms be close to each other No because the other two rooms are singlebed rooms Hmmmthat is not what we booked and what the sales girl told me So they told me that I had to pay an extra per room for the double bed Fine I will pay it but I am not happy that I was misled to begin with I want to talk to the girl who gave me the wrong information or her supervisor to file a complaint If I had not called back and added the additional room I would have showed up with adults and infant with two beds onlynnWell nobody ever called me back Whatever And I showed up with three parties But we were informed thatwe all had single bedroomsnnAll double bedrooms in the hotel are booked On December th Tuesday ReallynnNow I am pissednnI want to raise hell I want to talk to the manager I want to talk to the salesperson who signed us up for the room I want someone to make this right I want doublebeds so we do not have to sleep on the floor The supervisor incharge told us to sleep in our room that night and tomorrow they would contact us when rooms opened upnnWell as you could have guessed that never happenednnI had over people at that hotel We slept there ate there and bathed there We gambled there We spent a lot of money there And all I wanted was for someone to keep their promise and follow through When I contacted the front office they said they had no record of any complaints and they would call us back if a doublebed room opened upnnI doubt thatnnI asked for the general managers name and they gave me her name and number Awesome So I ask a couple of people on the casino floor about the general manager and just kind of want to get an idea of what kind of person she wasnnAlison Lopez General ManagernnThey had never heard of hernnThey had fooled me for what felt like the th time I had NO peace of mind I will never stay there again I still am having trouble contacting any kind of management Nobody can followup with their customers For regular Vegas visitors we have NEVER felt more disrespected I am still trying to contact Alison Lopezno one knows who she isnnFront desk girl name was Vanessa second phone salesman was Alan supervisor was Eva All terrible and misleadingnnPlease do not stay at this hotel And if you do just call and verify your information This was a NIGHTMAREnnBy the way we did not get any kind of housekeeping over nights here This was minimal compared to the other problems but still