text: Maybe someone in upper management will listen on here Your service department at Prestige Dodge is horrible The handful of times I have brought my Dodge Mega Cab Diesel in I have received horrible customer service st time I brought my truck in for the front bumper being loose and hanging down I get JR Fisk as my service tech I explain that I just bought the truck it has k miles on it and the bumper is falling off I ask that the bumper be realigned and tightened up After a few hours I get the truck back and head home only to find the bumper just shoved into the body and tightened I return the truck and show them the bumper the response I got was we are not a body shop That is nice So I brought my truck down to Chapman which was not much better with their attitude but did realign the bumper Moving forward to today I bring my truck in for a check engine light k miles oxygen sensor failure Jr Fisk comes up and he says we do not have a diesel tech today Ok when will you Monday Friday ok Jr tells me to call to schedule an appointment So I get back home and call the number the lady at the customer service desk that was feet away from me when I was there answers and puts me on hold mins or so I hang up and my wife calls back gets put in hold for more mins Wife finally gets pissed and drives back out to your dealership Hopefully someone will help out this time Why is it that your service employees have an attitude like they do not enjoy their job so it rubs off on the customer I spent on our truck and this is the service we receive My inlaws also have a dodge mega cab and have also had attitude problems with your service department My Neighbor Rudy has had nothing but issues with your service department and has advised me to seek out the service manager TY to get things taken care of Why do I need to go to anManger when I bring my truck in just to get a positive attitude with a little bit of communication Hopefully someone in management will see this and realize customer service does not stop at buying the car It needs to continue into the service department Your recording on the phone while I was on hold says your number in service It does not show