text: I really Really Really Wanted to like this hotel I know MC had the fire on the top floor which gave them the insurance money and the perfect opportunity to display a new brand to cater to their higher end market nUnfortunately my reviews echo that of the lackluster Staff and accomodationsnnIf you were to pick between this hotel and the less expensive Mandarin Oriental nthe clear winner here is MO Do Not waste your time with Hotel The problem here is that they just took staff and tried to train them to cater to the needs of Hotel Clientelle but it just does not work And this goes from everything to the Driver the VIP services desk the suite assistance and Lounge attendants nnCheck innThis was a complete disasternThe driver picked us up from the airport as planned and then it all went down hill from there I asked the driver where to go once we got there and he said inside and pointed that way after giving him a tip We saw the check in desk and in we went After a brief wait we checked in but the check in lady was surprised we did not go to Guest services where we were supposed to check in We tried to check in and they gave us a very tiny studio I mentioned we had a suite and she said no you do notnI told them poliety to please check the reservation and she said this is what you booked the studio Mind you I booked directly with MCnnAfter much back and forth she finally made a phone call and gave us the accomodation we paid foror so we thought We had requested a Bath and of course our accomodation did not have one Then it went more down hillnShe asked us if we need help with our luggage and we said yes and she said to go by the elevator and waitwhich we didbut nothingnnothing after min I went back and requested bell services again but I was just told to wait Again nothingnnTaking our bags we went upstairsnnWe were told by the front desk staff we would be greeted by a suite assistant to show us around but this never occured We found the room of course and only to realise at this point there was no bath tub I did not want to start the back and forth again because it was my fiances birthday and I was just like to heck with it nnRoom accomodations are nice Simple and stylish Not too big not too small Just right Shower is very nice but ours did not work properly I can echo the other reviewers that the sinks Do not drain yes you will read this in other reviews as well Maybe because we are on the top floor but yeah still annoying nnWe walked out and then we were greeted by A suite assistant there is a very small lounge up there from pm you can get or hors d oervresnnAgain this is a VERY simple set up No free alcohol no cheese and crackers just pot stickers and some cheese cake in a shot glass They have a tv and some couches An Attendant but she was quiet and did not offer anythingnnOur Suite assistant asked what time we would like house keeping We said after but of course they started knocking at AM I do not know nLater while printing my boarding pass I met Christina and also Joel Special shout out to those two who are extra helpfull They work in the Hotel and were able to print out my boarding pass and also hear some of the frustrations While Cristina did seem to be concerned and made ammends she did say this is the first I Have heard of this but if you read the reviews below a lot of what I Am saying is echoed below in other reviewsnnThe VIP lady downstairs in VIP services the one with the new york accent seems to act as if you are troubling her each time you speak with her She also cannot read I asked her to read back my confirmation and she had to read it times before getting it right Nothing wrong with dyslexia of course but its hard to confirm a reservation when you have to go over it so many times clearly and they just do not get itnnAll in All take your accomodation to Mandarin You will at least be treated like a human being there and will not have to worry about so many mishaphs I wanted to like Hotel but I know we will not be back anytime soon