text: Good Steak Bad BusinessnnMy husband our son aged and I went to Arrowhead Grill to celebrate my hubbys nd birthday nnUpon arrival we were immediately seated waitstaff was nice everything went well till the steaks came outnnWe had already had some decent raw oysters and some oknotgreat breadnn My DelMonico our specialty of the house was so tough I had to send it back The waiter was appropriately apologetic and brought it back made me a hew one but it was not done till my family was almost done with the rest of dinner and I was about full of the a la carte side dishes anyway by that timeof them the creamed spinach was VERY good and the cheesy scallopped potatoes too cheesy and not creamy at all More like smothered potatoesnnThe manager came over and partially apologized made sure the new one was good and told me The second steak is on us Like I even got to EAT the first one OR the second one since it came out mins after I sent the other back For a family of three who had spent they charged me for BOTH Delmonico steaks and then took ONE off nnBAD BUSINESS The ENTIRE steak should have been removed from the bill consistent with policy at other eateries of this caliber It was not very flavorful but was more tender but I only ate about bites before I was too full to eat anymore Plus now I was annoyed In this economy people are more choosy about where to spend their hardearned money Why drive people away with an asinine practice like thatnnWhen I complained about the policy the manager kind of shrugged and said more or less it is what it is He actually smirked It was very carsalesmanlike Sorry car salesmennnWe will be taking our next mealeating selves to Ruths Chris from now on VERY BIG DISAPPOINTMENTnnOn an up note my husband said HIS filet mignon was one of the best he ever had AND I have to admit the tableside smores are well worth the time and the mere if you have a kid who likes to roast marshmallows and get sticky The marshmallows were homemade bug square ones cut into four pieces you get to melt those over a little flame and dip into melted Hersheys chocolate and eat on a graham cracker That was the best part of the meal for some of usnnBut seriously folks there is a reason Arrowhead cannot play with the big guysthey do not treat their customers like the big guys do Even though we live nearby we will make the drive to a better place where we are bound to get the steak done right the first time AND get treated right when things go wrong so there will BE a next time