text: THIS STORE IS TERRIBLE THE WORST SERVICE I HAVE EVER HADnnAs a former Starbucks employee I was APALLED at the disgusting service my mom and I received here We walked in about an hour before closing time and I ordered an iced grande white mocha she ordered an iced venti lite caramel sauced melted in the bottom splenda Americanohonestly not that complicated We were not really greeted we more or less received an annoyed glance from the barista and the shift supervisor working The guy making our drinks did not pay any attention did not mark our cups and did not call back to the person ringing us up He was too busy talking to his friend also an employee there who was off the clock to pay attention to what he was getting paid bucks and hour to do He of course messed up our order and when my mom pointed out that her drink was gritty he sighed rolled his eyes and promptly informed us that it was the splenda that YOU ordered in your drink instead of apologizing and offering to remake it I do not expect a kiss ass but some on have some customer service common sense My mom being irritated with the guys rudeness just asked for a drink coupon which the shift supervisor informed her it would take minutes for her to get one they are supposed to keep them up in the front at all times for reasons like this duh The offshift partner then said just give her a piece of paper that says one free drink and sign your name with the store number which she did nnHeres where it gets goodnWe turned around and left the store minding our own business when the ratfaced employee off the clock says I bet they did not fing ask for it metled that btc to which I turned around and replied Actually she FUCKING did ask for it melted but you were too busy distracting your little barista buddy for him to pay any attention to his job she then promptly informed me and my mom we could go back to South Scottsdale honey and that she would not get into trouble for how she actednWe called the manager and still have not heard back over a month later Amazingly terrible service