text: They were training a new employee when I arrived It is an airport location but since I was the only customer I expected nothing out of the ordinary I asked for a tea latte with less ice but the girl taking my order just gave me a sure without passing on the specification The barista making my drink gave me a full cup of ice when I finished half my cup was still crushed compacted ice and then did not bother to wipe down a dripping wet cup after she shook it Splashes of tea all over my blouse Not coolnnOnly redeeming factor was when I asked to speak with a manager she offered to refund my beverage andor make a new one I took the refund She did not look all that thrilled with listening to my problems It is okay I am equally as not thrilled to be writing this review