text: This store is run by a bunch of teenagers with zero customer service Everything is nonrefundable and they do not offer holds When I spoke to the manager Esmeralda about this she rudely told me everything is fair game They really need to work on their customer service considering of their dresses are overpriced tacky nonsense Will NOT be returning to this store Corporate really needs to come in and reevaluate their management at this store because I have never been to a Windsor with such awful customer service