text: This property is now going through their rebranding process so that it can become the Quad with all the announced plans and artist renderings I am actually pretty excited to see how it comes out that being said this is probably the worst hotel I have ever stayed innnBeing a recent graduate of BS graduate of Hospitality from San Jose State University I am extremely critical of the operations of a hotel casino and the overall guest experience While being a Total Rewards Member I was able to receive my room compd for days nights while the other was at reduced prices for the duration of our family trip nnFrom the lack of inroom menu lack of cleanliness of public common areas and hell even my rooms plumbing there were problems all over the place But I am mindful that this place is under renovation so I am hoping all these problems will be fixed with the completion of that process nnThe Ginseng restaurant as well as Hash House A Go Go are great draws to this property as well as the gaming with very entertaining and helpful staff Why over the duration of the weekend I was able to upgrade my gold card to platinum status on property so that was pretty awesomennOverall this place is going through some growing pains and really you are in Vegas on the strip at discounted prices Manage your expectations and enjoy your accommodations because you already know what you are getting yourself intonnSide note if you have any problems with your experience MAKE SURE TO VOICE THEM to a general manager of any sort then a few days after your stay to fill out the survey they send you After I told them of the problem with the plumbing in my room in the survey I received emails with personalized apologies for their short falls and even phone call where the manager again apologized and compd an extra night saving us even more money I know the conditions were rough but I will definitely give this place another shot only after the renovation though