text: I have been coming to this office for the past years Although I do like my Cardiologist Dr Hines I cannot remember a time when I have had to call to make an appointment that I did not have a problem with the scheduling department This office is very unfriendly The staff act as though they are doing you a favor and that you are putting them out nnI had to call to make my yearly stress test for which I had to wait over minutes on hold before I got to speak with a person she asked for my phone number in case we get disconnected she spent the next minutes trying to find an available appointment time and then proceeded to question as to whether I was authorized to have this particular test After I explained that my doctor had ordered it she said just a minute and put me on hold After being on hold for over another minutes when it seemed she was coming back on the line I was actually disconnected I waited a few minutes to see if she would call me back Then I called again only this time instead of being told to wait the message went to a recording that said they were busy and if I would leave a message with my phone number someone would get back to me immediately that was weeks ago and I never received a call back nnIf you have the time to waste and can deal with the disorganization and lack of good customer service this is the place for you I will emphasize here that I find my doctor very good and have hung in there because I like him However there may come a time when I just cannot deal with the front office staff any longer They are so busy there that they seem to not care as to whether they are inconsiderate to a patient because they do not have to work hard to find a replacement