text: The absolute worst customer service I spent in RC parts to include a set of TRAXXAS JATO Front and Rear Wheel sets as a Christmas present to a family member As it turns out the wheel set was purchased in error and asked for a refund set Upon calling the day after Christmas to see if the store was open I was surprised at the lack of customer service and overall rudeness of the store manager for which his father is the owner He said do not you read the recieptno exchanges for store credit only I said that how would I know that if the reciept is handed to me after the purchasenot before He then said It is a store policy not to provide refunds it is written on the back of our register Again I do not normally read everything posted in a store Why did not they inform me verbally of this policy before purchasing the items The overall demeanor of this guy was absolutely unacceptable and I will NEVER BUY ANOTHER PRODUCT FROM THIS STORE AGAIN I would NEVER recommend anyone to go there You will find prices and service much cheaper online Read these reviews and you will see that Hobby Town USA in Gilbert Arizona do not deserve OUR business I ususally do not bother with reviews but these people pushed me over the lineI will do my best to place my honest review in every site available to expose the truth about this business Next call will be to the Hobby Town corporate officethey need to know that their name is being trashed in AZ