text: BAD CUSTOMER SERVICE SUGGESTED NEW ENGINE FOR OVERHEATING ISSUE they may be nicer to you by simply playing dumbnnI called in to receive a quote on a diagnosticallydetermined overheatingrelated repair that my dealership had agreed the repair would be needed to resolve my vehicles overheating problem Although the staff membertechnician was very knowledgeable the level of customer service was pretty bad The staff membertechnician would not listen to me as I tried to explain the history of the car and the repair recommended by the dealership who had looked at the car yet quoted a substantially higher price than other repair shops for the job I let him know I was simply calling around to find out how much he would charge for the job The staff membertechnician immediately started talked down to me stating because the car had over K miles the repair would not be done on the otherwise running and driveable vehicle he recommended my engine be replaced completely quoting a price MORE than the dealership The staff membertechnician also tried to scare me by saying if I did get the job done it could result in a dead engine if the work was not done properly so this is another reason they would not recommend it I was shocked they would even mention a possibility of them doing improper job As I was trying to discuss that there might be a misunderstanding of what is going on with the car and asked for more clarification the staff membertechnician told me he had other customers waiting and if I wanted to bring it in for him to look at it I would just have to pay for that and I could always go somewhere else if I wantednnI wound up taking my car to Goodyear quoting less than Honest Auto Care by and that includes year warranty on the work nnRecommendation If you know nothing about your car but want a fair deal coming here may not hurt too much they may be nicer to you by simply playing dumb However if you are a pretty knowledgeable consumer I am a disabled mechanic incapable of doing this job myself thus why I reached out watch out you might get hardballed and pushed aside for asking reasonable questions