text: I just got back from my first visit to DLUX The space was great The fries were great The milkshakes were incredible The service was on point The prices were more than reasonablennSo why two stars For the little box on the menu that says the rules The first two rules are Our burgers are pressed and cooked to the same temperature and Feel free to ditch toppings but no substitutions pleasennThis says a few things to menn We press our burgers even though everyone who makes decent burgers knows that they should be loosely packed We do this so that they will cook a little faster even though it will hurt the tastenn We are going to cook our pressed little patties of meat into charred pucks that are grey throughout Do you like your burger rare and juicy We do not care We could take it off the grill a few minutes sooner like literally thousands of other restaurants are capable of doing but for some reason we will not nnSeriously this crap tries my patience at Five Guys and that is a fast food placenn Do you see some ingredients on our menu that you would look to add to your burger Screw you We will not do it Yes we have caramelized onions right in the kitchen but we refuse to put them on your burger since that would be a substitutionnn Our customers have asked us to cook their burger to a different temperature or to tweak the toppings Instead of figuring out how to satisfy those customers we decided to put this notice on our menu to warn people that we have no intention of doing things that are entirely within our power to do in order to give them a good experiencennnAnd guess what The burger is crappy It is an overcooked dried out little mess which is a pity since the nonmeat components seemed to be high quality It was far from the worst thing I have ever eaten but nothing to write home aboutnnnId definitely appreciate a response from a manager explaining why you refuse to cook burgers to the temperature that people want to eat them at If you are willing to cook me a rare burger I will gladly come back and pay full price If not I will be skipping this placennEdit After some research I have learned that one reason restaurants do this is because they do not grind meat in house like all decent burger places do That does not make it better DLUX Why are you making upscale burgers with preground meat