text: Lost baggage and poor child wrangling It is all about employee empowermentnnI have the patience of the Madonna all right maybe more like the Material Girl but I am pretty laid back After my humbling experience in the wine industry I have been much more appreciative of service industry related jobs But when employees are not empowered to answer the most simple of questions and we are checking in on machines with nobody around to handle luggage wellit is a disaster waiting to happen It is an unfortunate thing that is supposed to help in keeping costs down and help with efficiency but there is been consistent problems with all of my US AIRWAYS flightsnnLets throw JFK airport into the mix to help maximize the disasterwe ended up in Orlando Waiting for our luggage Luckily our toddler was entertained with the luggage roundaboutbecause we waited through two flight arrivals to retrieve one bag nnFamily that met up with us for the th assured us US AIRWAYS used a really efficient delivery serviceApparently the lost luggage situation is pretty commonnnGood thing the baby bug is a trooper when it comes to traveling because Orlando trips tend to be familyheavy and the onboard US AIRWAYS staff consistently does not seem too thrilled to be dealing with even the wellbehaved ones