text: I do not know where to begin with this review I guess it started when US Airways stranded us until AM in Honolulu with a year old and no offer of support or compensation due to a flight member needing some more sleep time You know we could have all used some more sleep time Unfortunately we had to pay for an extra night of hotel but US Airways did not think they had to reimburse us despite the delay not being due to weather and was on their endnnSo they gave us each voucher codes for a future flight so we could apparently get the same bad service again What I received was worse An attempt months later to follow their instructions by calling Reservations and trying to book us on a vacation flight to Phoenix became an act in futility when the call got dropped at least times using separate phones The last attempt got me the closest of making the reservation but then the socalled customer service rep told me they were having trouble with their system and to call back in minutes Excuse me I will say you are having trouble with your system Why do not you call ME back when it is fixednnThe next day I started over from scratch I wanted to use the vouchers for my wife and daughter but I wanted to fly with them using Dividend Miles After a painstakingly long time with Richard on the phone we finally get them squared away but then he tells me I will have to call back to the Dividend Miles extenstion to make my reservation What Not even a let me transfer you over to the Dividend Miles folksnnSo I play their game I call back and figure out which options to press to make a Dividend Miles reservation Guess who I get That is right Richard nnHello again hello nnWe go through another painstakingly long process of getting me booked but at least he has my billing information so I do not have to repeat it We get almost to the end and I asked for our seating assignments to all be in row seats D E and F for both flights Richard said no problem Later that day when I go to check our reservations the outbound flight to Phoenix has us in row as I asked but the return flight still has us in Row So I had to go into the system and change our seat assignments thank goodness I could do that online and not have to make another stressful callnnHere is something even funnier instead of two vouchers if US Airways had given us the one night at the hotel the cost would have been Yes more than what they ended up giving us to keep a family of satisfied instead of making us go through these painful processes and ticking us off and away from them forevernnI sincerely doubt anyone from US Air cares what I think how I was treated through this entire process or will read this But for those of you who have a choice in who you choose as your airline carrier DO NOT CHOOSE YOUS SCARE Friends do not let friends fly US Airways They are not worth yours or anyone elses business America West was at one time a pretty good airline I flew with them a fair amount US Air has managed to sink that company to an alltime low by bringing in their practices on how an airline should be run which is to say Fyou just give us your money