text: This is my first time at a buyer beware restaurantnnWhen a customer takes a bite then returns a dish because it is not good the restaurant does not happily take it back then charge for it anyway Right Not normal Maggianos especially for a supposedly established chain upscale restaurant It was soggy bowtie pasta a spinach btw Ick Exchanged for PizzaHut quality spaghetti marinara though they still charged for the more expensive bowtie we balked but they would not budge Supposedly it came from the kitchen or management the nice waitress still got our normal tipnnBad taste in my mouth from a bland dish and dirty rotten maneuver First and last time thank younnUPDATE After a whole lot of nudging they apologized and fixed the difference on my credit card They also said they were sending a little gift Well now it is been three months and nothing ever arrived nnSo for same reason careless lack of regard seriousness for customer service STARS UNCHANGEDnnThe customer service training at this outfit just is rather careless and that does not feel good Very nice people everyone I interacted with but they lack common classy restaurant business sense Maybe it is Vegas culture and I am used to LA and midwest I do sense there is a weird thing going on in Vegas service culture Anyway I am ragging on their manners but twostars also reflects the quality of food it is really quite unremarkable Interior modern but likewise absolutely unremarkablennBUT and this was nice a guy goes around and sings to your table Do not know if that is regular Normally would have earned a star for that