text: pmnnOkhad to edit my review After visiting an official Verizon store viewing the tablet we wanted and then finding out it was on backorder for at least two weeks we called Michael and took him up on his previous offer An hour after we called he had the tablet hand delivered to the store That is impressive Irene set up our account She is very knowledgeable about the different phones available as she was explaining different upgrade options available I still do not like the fake phones they have here but in this instance we are very happy The stars are for superior customer service nn amnNow I remember why I do not like the retailer stores All of the phones on display were fake You cannot try them out you more or less have to guess how they will work There were no tablets on display but Michael pulled out two for us to look at Unfortunately they were not what were looking for today One was a Verizon brand the other was an older model Michael was very helpful and said that he could have the model we were interested in delivered to the store in less than an hour But you know how it is people want to see things now