text: I actually apologized to my dog for putting him through this ordeal The first thing you notice is the horrible urine smell as soon as you walk through the door from all the dogs in the play area I was never asked for a copy of my dogs shot records My dog is all of pounds and other groomers take hours from drop off to pick up I was told they usually take a little longer but would call me hours later I finally called them and was told she was working on him now and he would be ready soon hours If I would known it would take that long I would have scheduled it for a day I worked and could not spend any time with him anyway When I picked him up I was told that it had gotten a little rough that day and he would gotten scratched in the play yard while waiting for his turn with the groomer butt that it was not a bad scratch because they never heard any yelping First I had never been told that he would be put in general population with a mix of all sized dogs I do not remember signing any release forms for it Second my dog is the king of all drama queens If you even look like you might be stepping on him he yelps and screams so I seriously doubt he kept quiet Third its not going to scar him or anything but its bad enough that we are watching it for infectionsnnThis experience really warrants less than two stars However I will say that the haircut my dog received is probably the best one he is ever had and he looks pretty dapper So that is why the two stars