text: I went here when I dropped my iPhone tragedy and broke the speaker I could hear my callers but they could not hear me I went in to Best Buy to see if I could just buy one of those cheap payasyougo phones because I had some urgent business calls to make and had planned to be running around town all day I looked around with a customer service rep who was in fact friendly But after some wasted time we came to the conclusion that they had nothing to offer me In short I have no problem with the customer service at this location But I wish such a big chain would not forget to supply their stores with the simpleaffordable options This could be my old fashioned preference but if I want to by a noncolor screen flip phone I would hope I could find it at one of the biggest electronic stores in the nation