text: Ok so I would have orginally given them four stars Really I was such a fan of theirs Lately I have noticed that even though they may have fresh burgers a cool secret menu that everyone knows about they have quite a few problems that have been adding up to my annoyance over the yearsnIve lived right up the street from this place for years so I was there when it first opened up and it was a big deal to the community no more shall we have to drive down to Lake Mead and have seen them develop over the yearsn Service has gotten worse the wait time is ridiculous and to make it more of an insult they have an actual timer for you to watch while you wait This applies to when it is busy which I can understand to a POINT fifteen minutes at the LAST window Not cool and when you come at pm at night and wait minutes for your fries and milkshake I am sorry but it has gotten ridiculous over the years the amount of waiting I have to do inside and outside inside is worse by the way so much so that when I went to one in San Francisco one that had TWO lines by the way I expected to wait half an hour but it turned out it took less time to get us through there than it does here at this location when there is only one person in front of you So it is not an overall In N Out issue it is THIS places issuen Prices have gone way up End of storyn It is not unresonable to ask for a grilled cheese to be grilled away from the burgers on the other grill Escpecially not when there is an actual option for it So when I ask and I find meat chunks on my grilled cheese I know you did not in fact grill it on the other grill This ties into a very important reason why I no longer come to this location They rarely listen to what you want if it is outside of the Double Double no onions deal More cheese Maybe No salt on your fries Perhaps Half strawberry half chocolate milkshake Kind Of If they cannot hold up to their secret menu then they should not have it as an optionnOther locations are way better