text: First off let me say that the management there was very helpful in trying to fix my issues with their service And there is where the good ends I had bikes tuned up and serviced there I live miles from the shop and to pick them up as I could find a ride there and ride them home The first bike I picked up had a flat tire and the back tire was on crooked Amateur hour After complaining to the manager I found they had missed some some other things as well The nd bike I picked up was fine but then again they really did not need to do anything to it besides the tune up so not much praise can given there I just went to pick up the rd bike today and after riding blocks towards home the whole back wheel came off the drop outs None of my gearing was shifting correctly either I spent should have been but was given a discount due to the first bike not being done correctly I am truly wondering what I paid for I have been a long time customer of Cactus bikes but after being convinced to try these guys out and due to convenience of location I gave them a shot Big mistake They did offer to let me drop the bike back off and let them try again but I would rather spend another somewhere else then let these guys touch my bike again The bike mechanic was very rude and I witnessed him also being rude to another customer while picking up my nd bike Again the management was great but they really need to take a look at who they having working in service before they lose more customers Thankfully I was on the sidewalk when the back tire fell off and not in the bike lane as this could have had a tragic result If I cannot count on my wheels being put back on correctly and aired up I surely cannot count on anything else being done properly when it comes to the service side My advice save your money and time and go somewhere else