text: I expected so much more from Wynn We were invited by the Casino host Mr Brando as we were about to cash out our chips We went for their infamous Champagne Brunch That Sunday was crowded but we did not mind because the host said go straight to the VIPInvited guest line and tell them I sent you there and if there is a problem call my desk nnAs soon as we got to the front of the line the rude cashier said to us go back to the end of the line bc you do not have a fast pass And before I could say anything she yelled out NEXTnIn said to her wait call the casino host they have invited us Here is our players club please look it up for our complimentary meal nnWhen we sat down was not until trips to the buffet line when our waitress finally came out and asked what would you like to drink nnWeve both responded Champagne brunch please nnShe replied You have to pay extra for that nnAgain I had to explain to her the Casinos host invited us if you have any problem just call the desk She did not bother either instead just offer us water nnI must say the lack of customer service probably went down hill because it was overcrowded However we are at the Wynn and not Circus Circus Obviously we did not have problem paying person meal when we were playing hand probably the only reason why we were invited for complimentary meal Regardless we have been to plenty of fine establishments and we have never been treated the way we did You would think at a star resort place like this would have a superb customer service I guess I was too distracted by the pretty decornnUPDATE Mr Brando have been addressed with these issues and he is doing everything in his power to makeup for our bad experience He handled the issue very professional and we would definitely come back because of him