text: I purchased a special order couch and matching recliner Oct Was told it would take weeks It took a little longer than the weeks I had to call them on this issue Not a real big deal They called me a week later and let me know my furniture was ready for pickup My boyfriend went to go pick it up with his truck All went well until we got it home and realized they gave us someone elses couch This was around pm on a Saturday My boyfriend immediately called and told someone at the warehouse about our dilemma Her responseand this is why I am writing this review She told my boyfriend to bring the couch back and get ours Ok first of all we had a very difficult time getting that couch off the truck it has two built in recliners Luckily it never made it into my home only my garage that where I noticed it was NOT my couch when I unwrapped it We needed some more manpower to carry it into my home I told my boyfriend when he called them they need to come and get this couch someone is missing it Bring mine free of charge and AS SOON AS POSSIBLE So when she told him this his response That is not acceptable I need to speak to someone else in charge Which is what he did and they said they would pick up the couch and bring ours to us the same night that night For this woman I am grateful that there is someone at Walker that knows right from wrong or probably looked it up on the computer and realized that is where the missing couch went and they cannot possibly expect us to return someone elses couch in a timely manner or safely I know we did not sign any paperwork for that We did get our couch that night within the hour This was learning experience for me Do not ever try and pick up any type of recliners yourself unless you have the manpower HEAVY My boyfriend will from now on check the labels on the furniture before he takes anything from a warehouse The labels were clearly printed on top of the couch and recliner two different names and customer numbers Bad customer service Walker but at the end taken care of by one good employee