text: I made an appointment at this location weeks ago When I show up at the agreed upon time I am informed there is not an appointment under my name Instead of apologizing for their error the representative immediatley states I must have called the wrong location and proceeds to call a nearby store Of course they did not have anything under my name either but that is because I did not schedule the appointment there You would think at this point an apology would be appropriate but no I am told they are booked solid and the vehicle might get squeezed in if left all day After further review a sliver of time is found for hours later Guess who is the only one inconvenienced the one that made the good for nothing appointment to begin with As we all know the key to taking a reservation is holding it anyone can TAKE a reservation