text: Being a customer at the EllsworthBaseline store for nearly years after my recent check up I have decided this will be my last visit They seem to have undergone an entire staff change on the day I was there and as a medical practice manager that was probably the least professional group I have ever seen No one made eye contact with me they were too glued to their screens One employee would only help a couple that was there for the whole hour I was there who were obviously personal friends of hers The other employee not only would not get out of her chair to show me glasses but was very little help when I was asking her questions about options etc Her eyes only would look at her computer screen or the tatoos on her forearms I assume it was friday dress down day when I was there as the Tshirt wearing young man took me back for my initial portion of my eye exam Even though I stated out front times what I was there for and completed forms AGAIN with full information on them I was AGAIN asked for the th time the same darn questions over again Does no one read a patients chart or forms any more He took my blood pressure and twice incorrectly put the cuff on my arm The machine was malfunctioning and would not quit inflating which was extremely painful and I begged him to take it off He continued to push buttons trying to get the machine to quit Then put the cuff on wrong again on my forearm of my by then extremely inflammed arm Again the machine mal functioned He put down a grossly inaccurate reading on my chart and I asked for it to be removed since obviously this machine did not work and I did not want a abnormal reading on my permanent record The optomatrist well very indifferent and again would not look at me or speak to me Since my prescription had been chnaged by him up and down up and down a few times I voiced my dislike of the current prescription that I tried for a year I was met with less than favorable explaination as to why I Have been given so many different prescription strengths on my eyes the last few years I had recently had a full check up with an opthalmologist for a spot on my eye mos prior to this appt and he also felt I should not be given so many different prescriptions that were not seemingly accurate for my visual complaints There certainly seemed to be no discount for this place many little fees that get added to your final product so when I pick up my partial order of contacts in a week along with my new glasses I do not think I will be coming back My only regret being that I just did not take my prescription from them yesterday and fill my contact order and glasses order somewhere else It is a shame they used to have such helpful and cheerful staff I do not think I could have cracked a smile out of that group even if I would come in with a car load of clowns and balloons