text: Avoid Avoid AvoidnnEven if you live in Tempe please drive the extra miles to your second closest Verizon locationnnI came into the store with issues transferring contacts from one smartphone to another after I was having issues with Backup Assistant I went during an offperiod so I did not experience a long wait like most reviewers did But I spent TWO HOURS in the store while associates failed to perform a simple contact transfer from the Backup AssistantCloud storage onto my phone I ended up leaving with the promise that a ticket had been created and the issue would be resolved shortly thereafter But here I sit hours later and STILL no contacts on my phonennAfter two hours at home trying to figure it out and two hours in the store I was very frustrated with my experience with Verizon and wanted to talk to the manager Carlos was a gradeA jerk and told me that backing up contacts was my responsibility EVEN THOUGH I HAD CONTACTS ON MY OLD PHONE AND ON BACKUP ASSISTANT He said there was nothing he could do to help me since Backup Assistant is a free service evidently ignoring the fact that I am a paying customer who just wasted half a day to not even get contacts put on my phonennCarlos and Co have succumbed to the belief that they do not have to provide customer service at VerizonnnCAUTION IS ADVISED