text: FOOD IS GOOD BUT SERVICE IS A JOKE NOT WORTH ITnnThe mac cheese is a little bland today were the first words our server said to us not exactly a ringing endorsement from a place that supposedly had good food I am very willing to put up with questionable service if the food is great but my experience at Saucemans just was not worth it nnWe placed our order and waited mins so long that the music playlist of s hits started to repeat itself During that mins the two female servers proceeded to REPEATEDLY bring the wrong food to our table and to of the other tables with patrons waiting The dining area is split into two rooms and there were about people in our room and maybe in the other room and with about to people waiting for takeout orders For mins we watched these unorganized poor souls circle around the room bringing the wrong food to tables apologizing asking what they ordered and then bring the wrong food AGAIN My table ordered plates simple yet we were brought racks of ribs sandwiches and everything except our correct ordernnWe watched the girls comp the two tables before us not a good sign then eventually comp our table They were very apologetic and tried to ease the pain by feeding me free beers to make up for it Do not know how this establishment will ever make any money by messing up orders and giving away food and beers for freennNow about the food The mac cheese was on the bland side but the chopped pork and ribs and sauces were very good The brisket was a little on the dry side but good nonetheless and the slaw would be better called cabbage soup since that is what the consistency was like Our food came out cold that probably had to do with the mess in the kitchen And the burnt ends appetizer came out about mins after our entrees did approx mins after we placed our original order But overall the food was good but not great enough to deal with the absolute tragedy in the back of housennThere were no managers or owners on site If there were maybe this place would run a little more smoothly The food is very good but so is my grandmothers If this establishment continues on this track it will be another Charlotte casualty within years Places with equal to slightly worse food but MUCH BETTER SERVICE will blow this place out of the waternn star because the food is good but the service was awful If they get a manager in there to run the show and smooth things out then this place will succeed But until then I will not be back