text: There are only reasons I come here okay one big reason Shellane She is the best hair stylist I have ever had I have never once had to bring a picture of what I want During our first appointment she asked me a lot of questions about my morning routine did I use product or not Do I want to use product How much time do I have to spend on my hair etc She then created this gorgeous look that I was able to recreate perfectly again and again afterwards Every time I see her I am soooo happy with the results she gets me She is very hard to book so if you are lucky enough to get her make sure you book your next appointment right away and do not miss it more on that laternnThat being said this is not a review on Shellane it is a review of Ulta This particular Ultas customer service SUCKS When you call the salon nobody EVER answers I tried at least times over a couple of weeks to book my appointment and nobody ever answered the phone So I went instore to book my appointment with Shellane I waited for minutes at the counter and nobody came to help me I figured maybe the receptionist got pulled away for a minute so I walked around the store for a few other items I needed I came back waited another minutes and still nobody showed up I had to go to the front counter and complain to get someone to help me nnI missed one appointment with Shellane and it took me a month and a half to reschedule after trying to call several times and going instore I finally got an appointment nnAlso there is nobody on the floor to help you shop for products and if you are lucky enough to catch someone as they are speed walking from the front to the back they have no knowledge of the productsnnHonestly if Shellane was not the best hairdresser I have ever had I would have started shopping elsewhere months ago nnOh and if you are wondering what the second reason was They meaning corporate Ulta have a pretty cool rewards program