text: We are in the midst of a very stressful transition moving across the country from Charleston SC to Portland OR in order to access better educational and therapeutic resources for our daughter Camille who has Cerebral PalsynnOne of US Airways gate agents Connie Owens took it upon herself this morning to make our travel even more difficult stressful and inconvenient I do not have sufficient words to express my absolute disgust and disappointment with Ms Owens lack of compassion flexibility and courtesy nnWe have flown with our daughter many times in the past eight years usually taking US Airways because their crews have been unfailingly helpful sympathetic and courteous Until nownnCamille is now twelve years old nearly pounds and almost five feet tall She is nonambulatory nonverbal has autisticlike sensitivities and often will require one or more diaper changes on a long flight Consequently we always sit as close to the back of the plane as possible as she is much too large to change in the tiny bathroom and past flight crews have been very accommodating in arranging to either block off the aisle screen off the last row of seats or allow us to use the floor of the galley when everything is locked down after service nnWe were explaining this to the flight crew and Ms Owens when she took it upon herself to insist that that absolutely could not be done that we were only allowed to change Camille in the bathroom which is physically impossible and to aggressively verbally berate my wife Christina over wanting to make some arrangement so that we could get to our destination with a minimum of discomfort and inconvenience to ourselves and our fellow passengers nnHer aggression set off our daughter into a loud and prolonged screaming fit Rather than wait for the meltdown to pass or to back off and give us a chance to calm our daughter Ms Owens immediately contacted security to have us removed from the plane which was unnecessary humiliating and a tremendous inconvenience nnThe security manager Mike was extremely kind courteous and helpful as he assisted us from the plane and consequently rebooked our flights for tomorrow and set us up at a hotel near the airport Nonetheless this has made a difficult and stressful trip even more so and has caused us to have to scramble to rearrange things at our point of arrival nnWe are also stuck in a hotel without most of our luggage and some of our prescriptions This has been overall a horrible experience and certainly will make us think twice before flying US Airways or its affiliates again In addition I cannot imagine that Ms Owens actions were in any way acceptible per the ADA nnI attempted to call to make and resolve this complaint but the agent and supervisor I spoke with insisted that it could only be addressed through a web form promising contact in one to three business days which is infuriatingnnOn the positive side Yvonne J another gate agent was tremendously helpful and compassionate We also received assistance from an airport maintenance man whose name I did not catch in replacing a bolt on the wheelchair that broke as we were bringing it up the gangway nnSpecial needs flyers and parents have you had similar experiences Advice Insights How do I get people to treat my child like a human being