text: They are friendly knowledgeable sales associates and Layne is a good decorator That is where my satisfaction ended I had a problem with a rug I bought and there was no follow up except by me in getting the issue resolved I was even dealing with the manager Today I was told by Joy when I called to finally schedule the replacement rug delivery that she could not help me because all the computers were in use and I would get a call back today Five hours later pm no call back received I feel that sales is their only focus and to heck with the customer after that