text: When will businesses realize that no matter how good your product if your customer service sucks it will ultimately be to no avail Just ask Gateway computers Their demise was NOT their computers it was their lousy customer service I am extremely disappointed in Bean and their LOUSY customer service It takes a special kind of skill set to be a waiter waitress and the big guy at Bean has NOT been blessed with such skill set nnWhen my husband and I first visited Bean we were excited Upon first entering the establishment we had to decide if we were willing to overlook the decor of the place in order to have a pleasant dining experience We decided we would overlook the decor It is much to be desired Even though the decor is not the best there is no excuse and no substitute for a little soap and water The tables are not the only things that need to be cleaned from time to time The windows sills are dusty and the curtains could use a quick wash in the washernnWith that said as my husband and I have visited Bean quite a few times we have noticed the customer service getting increasingly lax There is nothing wrong in letting a patron know that you will be with them shortly On one recent visit the big guy walked back and forth about minutes before he ever opened his mouth to say anything to us He acted as if we were invisible If you know that your weekend brunch is gaining in popularity you need to have two waiters there at the very startnnAnother thing that disappoints me with Bean is that you can ask the waiter for something and they forget you have to constantly remind them what you asked for My understanding is that Bean is a fairly new establishment but if that plan to stay in business my advise would be for them tonn Improve the decorn PLEASE MAKE MAJOR IMPROVEMENTS TO YOUR CUSTOMER SERVICEnnUnfortunately for my husband and I last night was the tipping point Very unsatisfied with the customer service and we will most definitely NOT be back Very unfortunate indeed because there are so few vegan restaurants in Charlotte If you cannot respect me then you obviously do not need my money