text: I am only giving this stars instead of because of the way Jim handled our problem This review is mainly based on service and not food nnMy boyfriend and I were told to go to the shiloh grill from a friend We got here and it was a minute wait which is fine so we waited After minutes we were seated by the hostess Our server never NEVER asked us what we wanted to drink Not once throughout our whole meal He told us there would be a girl following him for training and that was all he said We told him we would like an appetizer and told him which one He said they were all out We picked another one he said they were out of that too We picked a third appetizer surprise Out of that too We asked him what they were not out of and he said their Hush Piggies so we ordered that as we were starving and wanted an appetizer minutes later still no appetizer A woman the manager at the time though she never said she was or even said her name came up to us laughing and said your order was the last order we had and it got burnt so we cannot give it to you but we will take it off the bill obviously you will take it off She asked if we wanted anything else and we asked when our food would be out why order an app if it is been minutes and the food should be out shortly she said it would be out momentarily We said we would pass on the appetizers so she walked away A few minutes later our waiter came to say he would pushed our food to the front so it would be out next No Another minutes for our meal so we were obviously mad we did not order another app Nonetheless I ordered a turkey burger and he ordered a mushroom burger Definitely nothing that should take an hour At this point we had yet to complain once but i am sure our annoyance was obvious I wanted to speak with the manager but she was in the bar on her cellphone talking to two guys for minutes as we could see into the bar We waited for our bill but it never came for minutes when Jim talked to us Jim is the entire reason I did not give the place one star He should be running the place really He was awesome He came up to us meanwhile he had just walked in and was not even there during our whole ordeal He told us our whole meal was being compd apologized immensely and told us to order dessert We did the dessert was good but pretty sure it was nuked as it was cold in many spots and warm in others We did not complain because at this point oh well He then came back after we had finished our desert and Jim came up to us giving us the owners business card and a gift certificate to come back again We both decided we will never come back for a meal the food was decent but not worth all this trouble but would come back and spend it at the bar It is a shame that the service gave them this review but if it was not for JIm they would only have star If the owner or management reads this Jim needs a raise and the girl manager who was working on needs a demotion and her cell phone should be put away during a shift So unprofessional