text: First I should start by saying that this spa is the most beautiful spa facility I have ever been to The facilities are spacious and beautiful and there is literally not a single amenity missing Unfortunately I cannot give such rave reviews to the facial servicesnnI spent the day yesterday at the Spa with a few girlfriends We had lunch on the spa pool terrace and then spent several hours enjoying the amenities I was very much looking forward to my facial However my minute facial was INCREDIBLY disappointing The esthetician did not ask me a single question about my skin or ask if there was anything I wanted to focus on She then proceeded to slather a mask on my face and let me sit under the steam for a solid minutes I think she probably spent a total of of the minutes actually working on my face The rest of the time was spent on a shoulder and neck massage and a lengthy hand massage The massage was fine but that is not what I signed up for nnWhen it came time for extractions she did maybe four extraction on my nose and that was it Nothing else I would be ok with this if I truly had nothing to extract but when I went to look at myself in the mirror I could visibly see blackheads still in my face nnI really wanted to give Joya a rave review but I just cannot I have probably had facials in my life and I can honestly say this was the worst one ever My friend had a lovely massage and was very happy with the results and I also had a manicure with Sheryl who was awesome I would recommend Joya for the ambience and possibly some other services but would absolutely look elsewhere for a quality facial