text: This particular Big O is run by a number of scammers I took my car to get a transmission flush done They left my transmission overfilled by a quart I had to take it back and it was still overfilled when I left I bought a card from a solicitor from this company which included a number of free services I asked the seller if I would be able to provide my own oil syn and filter and all they would need to do is the labor The seller said that would be fine So I bought the card and a week later I go to store to get service done nnAs soon as I mentioned that I had that discount card the guy behind the counter is like well let us go outside and take a look at the car We go outside and he says that one of my tires needs to be changed He says that he does not even feel safe driving it into the shop the tire had some cracks but the tread was perfectly fine no balding or uneven wear It was fine So I agree and we go inside and he gives me a quote He tells me that they only have on tire in stock and it is It is a Dodge stratus with standard tires and stock rims I ask him why it is so expensive and he says that it is because the speed rating is an S and that all the tires need to keep the same speed rating I did not realize it at the time but I bought two other tires for the car from this same Big O and they were So I decide that I am going to take the car somewhere else to get the tire nnI took it to discount tire and got a tire for Took it back to the Big O tire to get the service I had originally taken it in for oil change and tire balance The same guy tells me that it is the companys policy that they must use their own oil and filter So I told them that is fine and I ask them to do the tire balance He tells me that even though I have a card for one FREE tire balance that they are still going to charge me per weight used because they need to use aluminum weights since my rims are aluminum alloy The rims had lead weights on them already I have never even heard of aluminum weights being used to balance a tire So I figured at that point that the person was lying to me and just wanted to take my money and probably would not have even done the service anyways nnI immediately took my dodge to the Big O on Rock Springs Huge difference in service I was greeted immediately when I arrived I told him that I wanted to do tire balance and that I had a card for a Free Tire balance They took the coupon offered a few other services which I turned down and they proceeded to do the tire balance FOR FREE nnI called Corporate to notify them of the disparity of the two stores I do not think they cared much They asked what I wanted them to do and all I asked for was a refund for the card I bought to which the agreed Frankly I do not trust any repair shop too much but this repair shop I believe is short changing it is customers if not steeling I do not blame Big O as a corporation but this one at Centennial is one to avoid