text: First you have to be transferred to so many people before finally someone can understand an issue I have had service to my water heater and to my air conditioning The water heater guy was a complete cocky ahole not only called minutes before the last possible time he could be here they told me between p and said it will be another hour or so no apology Once he arrived he said I needed a whole bunch of up to code stuff When I checked with other companies they said I did not need all that Air Pro had to do the install per home warranty but I got the un needed charges that I was told by the water heater guy that I needed off it was worth of stuff not covered by home warranty The comment by Maggie about the required disposal for also was told to me when I looked into it I found out it is not required and I can do it myselfnThe man that came out for the ac was very nice and helpful no problem with the ac workernI have a new issue with my AquaTherm system something that works with my water heater to keep my house warmsomething I obviously will not need to have run in the Summerbut it has been runningand gas bill is x what it should be so I called my home warranty company and they sent the same ahole from AirPro that installed my water heater So unprofessional he said who installed that water heater because they did a good job I did not find it funny He just looked at the AquaTherm and said there is nothing wrong with it and he does not work on those so I will need to call the home warranty company back and Air Pro will need to send someone that works on the air conditioning because it is those people who work on the AquaThermso that is what I did I explained very clearly that it is not the ac and not the water heater but my AquaTherm system that needed repair and I am no tech but my AquaTherm works with my water heater so why does someone who works on ac need to repair it So Air Pro sends another person who cannot fix it and they tell me it is a plumbing issue and they will have to call and schedule thatwho knows what issue it will be next but this system running is costing me money each day and the people at Air Pro do not seem to care or want to help