text: I have recently visited this location with a group of friends to enjoy a dinner as we are all visiting the city in celebration of our school break I have spoken highly of your restaurant to them as I had visited various locations including the one in Las Vegas at least twice However to my misfortune this time the experience was DREADFUL Out of people I was the second person to order my order consisted of a Caprese which after my whole party was done eating was handed to me damn COLD and quite UNTASTEFUL To my surprise upon me approaching one of the employees to complain about the sandwich he simply disregarded my comment and continued shuffling bags I had to call to his attention twice before they acknowledge my presence after they had heard my comment I was told that they did not give me my sandwich earlier because the buzzers were not working properly and I was excused I unhappy with the experience wanted to continue to voice my unsatisfaction with the service such for which I was ignored However the cashier did proceed to ask the employee if anything was wrong I approached the cashier and tell her that the sandwich was extremely late and was also cold comment she acknowledges which such disdain I FELT EMBARRASSED to have mentioned it in front of the other customers This was an absolutely terrible and embarrassing experience I do not come to an establishment to be brushedoff or neglected as just another assumed drunk customer much the less be PATRONIZED and ignored when trying to voice a complaint about the food or services provided This was an incredibly terrible experience which left me a quite sour taste for this company which I had really enjoyed in the past