text: DO NOT EVER USE THIS HORRIBLE SERVICE If I could give them less than star I would How they are in business is a mystery to me as I have never had a more miserable experience with any company in any industry LS is badBadBAD nnHere is our story nnLast weekend we had a problem with our AC unit raining water into the hallway under our vent We called our landlords Home Warranty Company and were told that with emergency service someone would arrive later that day nnFour hours later Andy from LS arrived He told us that he would have to order a new condenser pan He was very friendly and very apologetic but said that as it was the weekend he would have to order it Monday morning He also assured us that it would be ready to install by Monday afternoon Andy was the only positive part about our experience so farIn my opinion he should go work for a company worthy of his servicennSo Monday afternoon I took off work early and came home in order to be there for the service call At I still had not heard from them so I called They said that the pan had not been completed and that we would have to wait until Wednesday nnWednesday morning I called LS and they guaranteed me that it would be installed that afternoon I again took off work early in order to be available for their service technician At still no call no show I called LS again and they said that the pan was still not ready They said that they would schedule me an appointment for Saturday between and noon as that was the earliest they could guarantee an installationnnWe cancelled our plans for Saturday morning and stayed home to yet again be available for their technician That morning we get an email from our landlord telling us that he would been informed by the home warranty company that LS is reporting that our AC has not been repaired because we have not made ourselves available to their technicians My head exploded nnAt am we still had not received a confirmation phone call from LS Because of the letter from our landlord and our past experience with this company we thought it would be a good idea to check in and make certain that the tech was on his way We were told that the technician had already picked up the pan that we were on his schedule and to expect him soon nnAt pm he still had not arrived We called the office and we were informed that he was just now at the shop picking up the pan We informed the gentleman on the phone that we would been told the tech had picked up the pan earlier that morning His very snooty reply was well I guess he was picking up a pan for another customer because he is going to get yours now He then put us on hold to call the metal shop and verify that his tech was getting the correct pan nnWhen he returned to the line minutes later we were informed that the pan was the wrong size and they had to rush order a new one The phone rep was extremely rude and said they might get the pan back by end of the day and that I could call back in an hour nnWe called back in an hour We were told that they had the pan but they still had to apply the sealant and then check to make sure it was holding water He was very rude and said that they would apply the sealant that evening and that someone would be in the shop by AM on Sunday He said they would call me with an update once they arrived nnSunday at I called the shop Again the man was very snide and said someone was on the way to the shop now and that they will call me once they arrive to test it An hour later I call again They are just pouring water in the pan and they will call me minutes to inform me that it is done and schedule a time for this afternoon to have it installed nnAt I try to call the shop No one answers About minutes later I get a text saying that they are on their way to the shop to check the pan and to wait by the phone as they will be calling me soon An hour goes by and I text the number back inquiring about the pan No response Another hours pass I call and the shop is closed No answer no response It is now Still no call from LS still no text still no install tech at my house nnThey are telling my landlord that this is my fault because I am not being cooperative or making myself available to their techs They do not call customers to keep them updated on progress They do not show up when promised They lie to customers about what has been done They do not complete the work in a timely manner They are rude I am furious It is been days for what was supposed to be an emergency call nnMy AC is still raining water into my hallway and I have no way of knowing when these people will actually arrive to install this pan nor how many more days I will have to miss work in order to be here for their nocallnoshow appointments