text: Arrived at the frontier checkin line minutes prior to flight Their line is very inefficient and moves slowly We got to the front of the line with minutes before our flight The frontier employee told us they have a minute policy and that we cannot take our direct flight that we paid for There was no verbal announcement made about our flight nnWe were charged a service fee each total to change our reservation due to their inefficient method of checking their customers in We also met two other customers on our same flight who had the same experiencennIn the end our indirect flight was delayed and we were traveling for hours We arrived to Ohare and our bags were missing Took days to both bags We were on vacation nnCalled customer service during normal business hours and was on hold for hours Business hours closed and no one answered the phone I then called reservations and told a supervisor our experience He did not have any sympathy nnWe will not fly frontier again Again