text: I bought a gift certificate to Bananas Ranas on restaurantcom yesterday for I was very excited to take friends out and have a good night The stipulations of the gift card were that you have to order worth of food and I figured that adults and kids could do that Our bill was but most of it was drinks so we were not allowed to use the gift certificate No big deal the gc made us pay an gratuity and I was pissed at the thought of being made to pay that for the service we received Silver lining I found itnnWe got there around and stood around for like minutes waiting to be seated We were handed menus and were almost ignored the entire hours we were there it should have only taken hours I ordered a tea which I sweetened with stevia from home I asked for a spoon to stir my tea and never received one even though I asked times We had orders of trimichangas mini chimichangas carne asada chicken and al pastor served with rice and beans a bacon cheeseburger with fries chicken tenders with fries and a grilled cheese sandwich with rice We also ordered an appetizer platternnThe plates the waitress brought out for the appetizers were DIRTY They all had buffalo chicken residue on them They took them back and they brought out coffee cup saucers insteadnnThe appetizer platter tasted like stuff I could get in the freezer section of nearly any grocery store but it was not awfulnnMy kids food grilled cheese and chicken tenders came out before ours did they did fries with the grilled cheese and when the error was pointed out the person that brought the food out NOT the waitress took the entire plate back and came back with a grilled cheese and ricennThe chimichangas were really greasy the beef one was mostly fat the rice and beans were cold on all platesnnThe red salsa was Pace which in Arizona does not fly at allnnThe bacon cheeseburger was overdone my friend called it a twice grilled burger I do not know if she did not like the fries she did not eat themnnWe had to call out to the waitress for drink refills and my refill of iced tea came back with something floating in itnnWe were the ONLY table there on a Friday night for half of the meal there was no excuse for the slow servicennWe ordered dessert in an attempt to up the bill not knowing how far from the total we were and we were told that half of the desserts listed were not available oh excuse me desert is what it said on the menu My kids each got an ice cream sundae because they were very well behaved and I ordered a slice of chocolate cake to share with my husband The waitress said she would put a lot of chocolate syrup on my youngests sundae she wanted chocolate ice cream but they did not have any so I told her if she stirred in the chocolate syrup it would be like chocolate ice cream and she was really excited about that idea but when it came out there was not much on it The chocolate cake did not look anything like chocolate cake because it was not It was tiramisu Not a bad thing but not what you are wanting when you order chocolate cake To make matters worse it was still semi frozennnWere not going back ever again and I am not sure who to bestow the gift certificate on Who do I hate the most LOL My husband made me take an oath to check the yelp reviews for all restaurants before I buy another restaurantcom gift certificate