text: The only reason I am giving AccuTemp two stars INSTEAD of one is because their replacement specialist Mike was awesome If we could have dealt with him the entire time we would have gone ahead with the repairs and likely be giving them a better review right now nnThe reason they are getting such a low rating is becausennI called AccuTemp originally because I liked the fact that their technicians are noncommisioned I told the lady who answered the phone that I needed to schedule a repair estimate She responded A repair estimate Okaaay My initial instinct was to hangup I have an AC unit that is functioning subpar and I would like someone to take a look at it Call it what you want I could do without the attitude I was getting over the phone But I thought just because receptionist irks me does not mean their technicians are not great So I clarified what I wanted and we scheduled an appointment for a couple days laternnWe wanted an estimate for replacing the Air Handler up in the attic at a rental property The replacement specialist Mike gave us a quote but suggested that we have one of their repair technicians take a look at the unit since there might be a cheaper solution to our problem We found Mike to be very honest professional and courteousnnSo we set up another appointment with a repair technician We scheduled several days in advance and were told he would arrive between pm on Friday On Friday at pm the renters called to let me know that nobody had showed up were wondering if they should keep waiting Now granted it was Memorial Day weekend and I am sure they were slammed but a courtesy call would have been greatly appreciated I called the office and got the voicemail since it was after hours I left a message and waited hoping someone would call me back Finally I thought to call Mike replacement technician on his cell even though he was not involved with our repair Within minutes Mike called me back and said he had called the main office and they should be getting in contact with me shortly Again awesome customer service by Mike The main office did call shortly and said they could have someone out there around pm or the following morning The renters were NOT happy with this at all as they had Memorial weekend plans so we rescheduled appt for the following TuesdaynnLate Tuesday afternoon I get a snide phone call same receptionist lots of attitude that the repair technician is at the rental property but nobody is home At the same time the renters are calling me to let me know it is almost pm and nobodys showed up yet So I asked the receptionist if she was sure he was at the right address Ave not Dr or St Turns out he was at the wrong address She apologized and said he would be there shortly He suggested we have two parts replaced But before he could replace anything we needed to install plywood in the attic so he could have easier access nnIn speaking with the receptionist to get clarification over what exactly was needed she said two x sections inch thick at home depot I asked if the sections could be cut at all so we could fit them in our car but she said No and suggested that we rent a truck from Home depot We live miles away from the rental property and the whole process was turning into a huge headache nnSo we went with a different company Visca AC httpwwwyelpcombizviscaacphoenixqueryviscaair Their estimate for the same two parts was half the price of Accu Temps granted Accu Temp is a larger company probably has more overhead costs but after checking the AC they also said only one of the two parts even needed to be replaced the other was working perfectly fine which again cut the cost of the repair in half And they said the attic was easy to navigate no need for any plywood