text: TOP FLOOR ROOMS NOT SAFE DURING HEAVY RAIN Rude front desk that does not care about guest safety nnWe were staying on the th floor It was raining and there where some leaks in the hall All of the sudden the alarm goes off we wait for a while it is still going off We head into the hall to see if anyone can tell is what is going on We see a panicked woman visiting the US for Austrailia She is scared and so we headed down the fire escape About the th floor we could not hear the sirens so we exited the stairwell and we could still hear the alarm We did not know if the elevators were safe The fire exit path was not marked as you headed out to the roof over the casino so we had to try several doors at each turn We finally get into the hotel and no one knows what we are talking about We are told to go to the front desk nnAt the front desk we hailed a manager Our Australian women was still shaking so I went and got her a chair from the Casino It was right at shift change so the first manager told us it was a false alarm and we would be moved She passed us off to Mildred She was nice We were downgraded rooms in the move so we asked for a manager nnRyan Ramsey came up He offered to comp our night for tonight When we asked about the fire escape not being marked he just said what do you want me to do When we asked if it was the same kind of room and he said since we did not pay for the upgrade we were not entitled to any else We said we were very scared and upset he smirked and told us I do not know what you want me to do nnWe asked why no one even the front desk manager knew about the alarm as they could be checking people into unsafe rooms He said they had already stopped checking people into those rooms because of the leaks We asked why we had t been called with an offer to move he said we just do not do thatnnWe asked to speak to his manager He said there was no one we could talk to That there was no one there higher up than him If we wanted to complain we had to email the vp of operations We questioned that there was no management level between him and her and he said no nnAt this point now were are furious he says something like I comped you for tonight I do not know what you want me to do He was INCREDIBLY condescending He also told us how frustrated he was because he just got here and he got this problem thrown at us We tried to ask him if he was frustrated how did he think we felt He did not care nnWe went upstairs and the bellman was not there because we had not gotten back from the front desk Honestly at this point we were a little scared and just wanted out of the room We called another bellman and shoved everything into bags as fast as we could We warned a few guests that the alarm had gone off and there where leaks in our roomsnnI got a call from Raina who said Ryan had said that there was a problem I told her my problems and she did apologize nnI have never been treated like this before