text: The bus service is great Customer service not so muchnnI had taken the Megabus to Toronto and Montreal in the past and had great experiences Roomier seats than expected and the outlets and wifi are a nice touch nnI loved that I could get to Pittsburgh in about hours and minutes with a brief stop in Erie There were a variety of times offered and many times I was able to have the seat next to me to myself nnOne of the problems is that the bus was coming from Toronto If there were any border delays the bus could be up to an hour late One trip it was almost two hoursAnd you would get NO information from customer service In fact they were often rude and disrespectful towards you In todays connected world there should be no reason that customer service cannot be kept up to date about the status of a bus nnThe TorontoBuffaloEriePittsburgh route no longer exists which I do not quite understand because every time I took it it was at least full The worst experience I had was when I received notificaiton my trip leaving Pittsburgh at pm on a Sunday night was cancelled I tried calling to get additional information and was told it must be weather related Except the trip was still two weeks away It turned out they had cancelled some of the trips between Buffalo and Pittsburgh and eventually eliminated the route but again that is something that customer service should have been aware of nnLong story short the bus trip itself is enjoyable and worth the price especially since the cost of a round trip ticket is generally less than it would cost to fill up your gas tank but lots of luck if you actually have to deal with customer service