text: Man We had such a weird stay at this place My husbands family is local and we were looking for a nearby resort to stay at for visits We are skeptical as to whether we found it at Red Rock nThe pros are the staff A lil shout out to Ronnie who took care of us when no one else seemed able Also Britney at the pool really tried to get us our food against all odds we appreciated that nFRIDAY So let us start with checkin When I got to our room the CD player was broken and there was an old half used bottle of lotion left by the bed Nasty So I called the front desk I wish I remembered the name of the manager who helped me I think her name began with an s she was around with long dark brown hair She sucked nHer first question was short Well what do you want us to do First I would like you to stop being a bitch Barring that could I please have a new room She offered to send someone up to clean the room again and to look at our CD player If I wanted to wait around for housekeeping and a maintenance man I would have hung out with my landlord for the weekend It was I just wanted to settle in for a few minutes shower and pick up my husband at the airport nI asked for a room change which really seemed to put her out And when I added that our room was overlooking a parking garage and was there any way we could have a better view she cut me off numerous times assuming she had some idea of what I was going to say We did not care if we were looking at the pool or Red RockI was perfectly happy to look at the strip I just preferred not to look at Level of the East Garage nLong story short We were eventually moved and got a better room but not before the the manager unloaded her obvious stress on me at the start of my relaxing weekend I really wish I remembered her name She was working Friday August at pm That is all I have got nSATURDAY On to Saturday We get a couples spa massage package When my massage therapist calls my name she followed through by snapping her fingers saying in a chirpy voice We are just trucking through these That is NOT the first thing I want to hear before a massage You are going to TRUCK through my hour of relaxation And truck she did She was fine good pressure adequate technique Did not really listen to my specific requests though but about minutes before the end of my massage she says I will be right back Is gone for two literal minutes a long time in paid massage time comes back and gives me the roughest head massage to finish Seriously I have had noogies from my brother that were more relaxing The kicker is that she took two minutes out of my massage to deal with maintenance issues but did not give me two more minutes at the end nWhatever I headed back to the spa with a plan to relax in the jacuzzi only to find a layer of blackened scum floating on the top Gross nWe head back up to our hotel room with a plan to hang out in our room tub and drink some bourbon nWhen we get back we realize housekeeping had not refreshed our glasses so we call down for clean glasses and an extra robe An hour passes we call down again minutes pass we call again minutes pass and we get our requestsfinally learning that they had asked housekeeping to bring us our stuff She had been cleaning other rooms nSUNDAY We go out for breakfast Come back Our room is cleaned and our housekeeper had respectfully chosen to leave our dirty bourbon glasses from Friday and Saturday there for us Apparently she thought we were taking up a collection nMONDAY Our last day Housekeeping comes knocking at am We hear the room key and have to wake up after a VERY LATE night to turn the paddle lock Pass out housekeeping is back Granted there is a DND button by the door so it was partially our fault But am We are checking out in three hoursnWe decide to spend our last few hours hanging out by the pool When we get there we want to order breakfast by the pool Only today only they do not start serving until Totally fine but it seems like a bad call on managements part It is a long weekend A very busy long weekend This is generally the last day of peoples stay Why would you make brunch an hour later nAnyway not a bad weekend overall but as you can see there were quite a few glitches here and there Also the staff at the Red Rock were consistently helpful and pleasant except for that stupid bitch manager Friday August pm HATE HERso that is a plus This place is fine but it is not anything more than that It is a shame because we live in LA and since my husbands family lives in Summerlin we were looking for some place close to stay during our regular visits Sadly we may have to continue on with our search