text: I have lived in the area for six months and have yet to find a hair stylistsalon that I want to stick with After one mediocre experience from a place I found on my own I came to Salon Sanctuary after it was recommended to me by an acquaintance She recommended her stylist Bethany Upon calling the salon I was informed that Bethany was not accepting new clients no big deal I was willing to try someone else I ended up booking an appointment with KarennnI arrived to my appointment a few minutes early and the receptionist told me she would let Karen know I was there My appointment was at am I sat and read magazines and watched time tick byand by and by No one receptionist included said a word to me about the wait It was not that I did not have time to wait or that I even would have cared to wait it was that no one bothered to say She is running a bit behind it will be about X amount of minutes or anything of the sort In fact by I decided I would give her a few minutes and then I would just walk out the door Around as I was getting ready to leave I was called back Turns out she would been putting highlights in a clients hair the entire time and was not yet even done with the client She did not apologize for my wait She asked what I wanted done and I stated that I had an appointment for a cut highlights and lowlights and a brow wax but was not sure at this point what she had time for She asked what I meant and I asked if my appointment was scheduled for am and she said that it was but quietly added that her last client was an HOUR LATE I am sorry but in my experience working in customer service if a client is more than a few minutes late and serving them will significantly cut into another clients appointment you reschedule with the late person However I remained polite and explained what I wanted done She spent the vast majority of my appointment going back and forth between her other client and myself and I felt like she was rushing quite a bit When the receptionist told her that her next client was there she left and talked to the client apologizing and explaining that there would be a wait If only she extended the same courtesy to all of her clientsnnOverall the cut and the brow wax were just what I wanted but the color was not quite what I explained and I looked a lot more trendy than I wanted BUT nothing horrible that I could not live with for a few months It did not look bad at all but just not what I typically go for Pricing was very fair Had all of the customer service issues not been present I would have given my experience stars and I would probably have given her another try However after the issues I did experience I know I would not return to Karen and am not sure if I would even give the salon another shot or not