text: This was our second experience with the ER and it was even WORSE than beforenOur three year old daughter was brought by ambulance to this ER and the staff had NO idea how to care for a child She was not in shock and not crying or fighting but they were not able to get a proper temp or urine sample without MY help and suggestions They took her blood pressure with a large adult sized cuff and no one even checked her ears to realize she had a terrible infection Worse the STATemergency blood and urine tests were sent out of the facility to take TWO days to return On top of this the doctor was RUDE and seemed clueless as what to do Her name was Dr Kent Completely unacceptable We immediately drove our daughter to a different facility as soon as she was able to leave and then she was FINALLY cared for after hours of waiting and not getting proper care What a JOKE nA year ago a family member was sent here after an accident and the ER was even worse And my mother needed surgery and her doctor told her there was no way he would perform it at Mercy Gilbert even though he has privileges there because the staff is that bad This hospital is less than a block from our home but I will NEVER NEVER return This hospital looks beautiful and new but the staff and system in place is broken BEWARE