text: I actually took in vehicle today because my window was not going up This is not only a mechanical issue but a safety issue as well Someone could break into my vehicle I did not make an appointment because it had happened the night before I get to Carmax and after I explain my situation the woman I spoke to says so did you make an appointment Of course I did not it just happened The way she said it made it evident she did not care about my situation After asking her if there was anyway they could at least take a look at it she told me if I wanted they could tape up my window That is ridiculous When I purchased this vehicle the service was great But now that I have a simple issue with it I get treated like crap This definitely makes me reconsider my future business with Carmax when they gave me a hard time about a window