text: The worst experience I have ever had with an airlinennMy wife and I had scheduled a flight to Wisconsin as her father was in ICU with stage lung cancernnWe needed to move up our flight as the staff informed us that he may be passing When we explained the situation to United they were incredibly rude and told us that they would charge us an additional to move our flight datennWe decided to fly out via Delta instead as my wifes mother had unused frequent flyer miles but were intending to use the same return tickets through United for the flight homennWe called United to tell them that we would not be using the outgoing tickets but would be keeping the same return tickets I was speaking to the rudest person yet a supervisor by the name of Mrs Roger and was informed that they would be charging us in change fees to use the exact same return tickets that we had already purchased unbelievablennDuring a time in which a family member was dying and a time in which we did not have the extra money lying around to pay this ridiculous fee here was this rude person that actually seemed to enjoy our midfortunennTo this day I still do not understand what the change fee was for we used the same tickets we had already purchasednnIt will be the absolute LAST time I will ever fly via United The stress that they added during a difficult time in our lives was just soul crushing