text: Let us start with the Awesome deal we got nights in the Bedroom Penthouse Suite for We booked thru Travel ZoonThe entrance makes you feel VIP Gated Security was very professional They ask for your name in which you made the reservation checks the list then gives you a parking passnValet was very professional and efficient Unlimited Valet during the entire stay which is also included in the Resort FeenCheckIn was smooth however we booked thru Jet Luxury Resort so we could not actually CheckIn until pm So we had to wait about minutesnRoom was gorgeous Our room was on the nd floor to be exact which is a large corner suite Balcony view is awesome Nice size bathrooms Double sinks which is very necessary for me and my boo Bed was very plush with the goose down pillows and comforter Full kitchen with the top of the line Sub Zero fridge dishwasher microwave Hamilton Beach blender toaster all the dishes pots pans silverware and glassware that you would have at home Very comfynMaid service was very efficient We had our Do Not Disturb light on the entire time we were there so housekeeping left a bag with fresh towels and water bottles everyday Nice Touch We had more than enough towels to use When that red DND light is on you will not be disturbed PERIOD nThere is an actual doorbell for the suite too so if you are expecting a delivery or maintenance they already know to ring the bellnWe had full access to ALL the pools at the MGM including the Lazy River The drinks are very over priced for a Heineken Let us just say Are we really keeping the change Going to the pool was very relaxin More than enough space to find your own little section and lay outnCONSnThere were no Robes or Slippers in the closet waiting for us I was looking forward to putting mine on I called Jet Luxury and the girl said we only get robes if we are the Owners Later when I had the fallout with Mandy the Operatilns Manager I brought up the fact that we did not have robes in the room She said that they were available upon request And we Still Never Got the RobesnThere was an iHome in the room however it did not work that great It had lots of static Connector was damaged I believenThe Flat Screen TV in the bedroom did not pop up out of the desk I guess the hydraulic lift was broken so we had to call maintenance Took them about minutes to arrivenThe TV in the bathroom was completely broken I would not even cut on Called Jet Luxury to repair My Boo wanted to watch the Football game while taking a shower An hour passed by and still no maintenance They said they would send someone right up Never Happened I then called Jet Luxury to speak to a manager Ended up talking to the Operations Manager by the name of Mandy She was very unprofessional For some reason she did not understand why we would be upset I feel like for the money that was spent in the room there should not be anything wrong with the TVs Besides who wants to spend their time in Vegas waiting on the Repair Guy I am not at home I am in VEGASnOverall the experience was Great Jet Luxury has very questionable Customer Service even though their prices are very good Will probably book directly thru MGM next time