text: The WORST experience I have ever had in Vegas years of coming to the SEMA show and staying for a week I have never been treated worse or stayed in lower quality rooms nnFirst it took us rooms to even be in one that was livable And it was barely at that Shoebox rooms with cement ceilings tiny beds no space no real closet no drawersare you kidding me The room I booked online was a suite When we got there they told us they would Upgrade us to a smaller room in the Story Tower This one did not even have a bathroom And who on the planet considers that decoration The mirrors on the ceiling give you that creepy feeling that if you were two men romping for a one night stand this was your place As a married mom and business woman I was disgustednnFurthermore after coming back from a long day at the Las Vegas Convention Center on Tuesday night I walk in to find the maid had set her bottle of chemical cleaner on top of my black work clothing that were folded on top of a shelf because of not having a closet I immediately realized that something distracted her and that is why she forgot her chemicals I opened the drawer which is tiny and houses a safe I had squeezed my underwear and socks around it just so they could be somewhere Sure enough my brand new pairs of black panties from Nordstrom that had just been delivered before I left home had been stolen I was in room and this was Tuesday November th in the Lux Tower Whoever cleaned our room on that day stole my panties and who even knows what elsennWhen we tried to change rooms they kept telling us they were sending up a bellman Considering we were there for work we had a ton of boxes hours later my husband made trips and carried them all himself with zero help from the hotel The food was less than average Definitely do not ask for any special requests because they completely ignore that and deliver exactly as the menu states In fact just eat somewhere else if you want a decent mealnnEven more in fact just stay somewhere else If you are a normal hard working average person who goes to Vegas to have a beautiful room and lovely experience like the Encore Venetian Bellagio Wynn Palazzo etc do not even think of booking here Save yourself the trouble and heartache Apparently the hotel does not care about refunding the money that was stolen from me by the housekeeper or the damage caused to my work clothing by her reckless placing of a chemical cleaning bottle nnFAIL SLS Las Vegas FAIL