text: We recently stayed at the Encore for nights as a part of a packaged deal which included a night stay tickets to La Reve and a dollar slot machine credit which I promptly lost in about minutes nnOverall the hotel was very nice The lobby and casino decor is very gaudy as is the Wynn but since that is what they are going for I will not hold it against them The hotel rooms and hallways were lovely Our room was beautiful and comfortable although the view of down town Las Vegas left a bit to be desired Do not listen to those warnings from the front desk about noise from the club Get the view of the strip and wear some earplugsnnThe pools were fantastic Very beautiful and plenty of chairs to be had If it had not been so hot we would have stayed out there longer and rented a cabana of which there are tons The casino itself was nice and smelled good which is an accomplishment but not much different than the other hotels in this classnnAlthough the hotel was nice our customer service experience was a bit disappointing When we checked in we were offered a selection of about available rooms When we chose one on the th floor we got our keys and headed up Upon arriving we noticed a bill and some change sitting on the desk and then an open bottle of lotion on a table and when I looked in the bathroom and saw multiple personal belongings on the counter it was confirmed the Encore front desk had checked us into someone elses room Thank goodness those poor people were not IN the room when we opened it up And thankfully we are honest people and did not steal their belongings nnWe immediately grabbed our things and left to tell the front desk that they had checked us into an already occupied room The woman at the front desk acted flustered and irritated not really apologetic though and offered us an upgrade to a panoramic suit over the regular suit we had booked It was basically the same exact room on a higher floor which afforded me a better view of the Riviera Great nnWe also inquired about using the gym Your choices are bucks a day per person or pay the resort fee for all nights you are staying which was dollars in our case No thanks that is TWICE what I pay for my monthly gym membership Considering how expensive this hotel is you would think the guests at the Encore would be allowed to have full use of the facilities offered without paying extrannI also agree with some other reviewers that the food options at this hotel are a let down for a small black coffee and bucks for a croissant is not the best way to start your day We wound up walking across the street to Fashion Show mall for several meals for better dining options at better prices I suppose I can include close proximity to the mall as a plusnnAs a side note La Reve was completely amazing and whether or not you stay at the Encore it is definitely worth seeing nnOverall the hotel was nice and as long as you do not mind spending a lot on your trip you will have a great stay Well if they do not let strangers into your room that is