text: Waiting for my friends at the bar located near their entrance I had a good feeling about this place It had all the bells and whistles of a nice upscale restaurant with a friendly bartender to start Unfortunately my good feeling about this place was short lived as our party was seatednnOur reservation was for PM Sunday night We did not get seated until PM despite having our whole party there by PM I did not care too much for this considering the place was moderately busy on a holiday weekend and we were not on a strict schedule So I let this roll easily off my backnnAs we were seated we were greeted by our waiter who was terribly unenthusiastic about his job He was considerate about asking for food allergies Beyond that all levels of consideration or customer service for that matter stopped there Granted he warned us that our food would come out infrequently but little did we know it would delay our dinner by over an hour A little honesty would have been greatly appreciated It took forever for most of our food to come out We did not have utensils or place settings even after our food was delivered My friend even asked for the manager to complain about our horrible service or lack thereof The managers response was something like Things are are a bit backedup we will give you free dessert Now I do not care how backedup your kitchen is that is still no excuse for horrible and incompetent service Dessert only puts a bandaid on a broken arm why the hell do restaurant managers do this We are not looking to get something free we just want to make sure they get their act together and fastnnOur original waiter rarely came to our table after we ordered our food Another waitress came to our aid who was very helpful and attentive to our needs She was very friendly and courteous it is unfortunate she was not our original waiter because this review would have been completely differentnnOur unpleasant waiter did the weirdest thing As my friend was talking to the manager being very open about our waiters horrible service our waiter stood by our table as he refolded all our used napkins tossing them onto our table Yes our used clothe napkins Who does that In front of a party that is pretty disgusted by you no less It seemed as if he knew he was already in hot water and did not give a ratsass about making up for it In addition he circled the portion of our bill they decided to discount for the unsatisfied service in a stuckup negative manner In hind site my friend said we should have taken that same pen in front of our waiter and scratched out his tip Of course we are better than thatnnThe food is the only reason why this place is not getting a single star The food was actually quite good with a variety of unique asianfusion plates I ordered the Chicken Teriyaki exotic right which was much more than I bargained for For such a simple dish it had a variety of unique flavors with a side of extras that complimented each bite My friends ordered an array of food that looked just as good and was commented on just the samennFor me customer service will make or break any experience no matter how good the food is In this case their service failed horribly Our party ended up with a waiter that was a few cans short of a six pack regarding personality who would probably fare better as a Chippendales greeter than a restaurant waiter I hope management recognizes this and hires waiters that are actually qualified to interact with human beings