text: I do not know where to beginnnMy Ant a year old woman who had a stroke and her left side is paralyzed came to visit me in california She mentioned how much she wanted to see the Cirque Du Soleil show in Las Vegas so I thought it would be the greatest experience for her considering she has never been to vegas nor a Cirque Du Soleil Show I booked tickets for KA and a stay at MGM GRAND because it was most convinent nnI called MGM GRAND and reserved a room in the Grand Tower for my Ant and I I paid about for a room including resort fee of for night only The price did not bother me but the awful service I recieved for my money didI checked in a little before pm on Friday September th after waiting in enourmous lines The reservation agent was very nice and polite he gave me a room on the th floor with a beautiful view of the stripnnAs soon as I enter the room I was overwhemled by the intoxicating smell of cigarettes that lingered in the room WHICH MY ROOM WAS ON A NON SMOKING FLOOR My Ant suffers from asthma and she found it very hard to breath after minutes in the room I called the concierge to see what they could do about this situation They suggested sending a box up to my room that would clear the smoke but it would take an hour and I could not be in the room while the box was working it is magicnnI politely asked the concierge if they could wait until pm to bring the box up giving us enough time to settle our things change and go for lunchnnAt pm an attendant knocked on our door with the magical smoke box I remember clearly saying pm I asked the attendant to give me minutes to gather ourselves for lunch since I was not expecting him here until pmnnWe headed to the Grand Buffet MGM for lunch around per person BIG MISTAKE not the price but the food The buffet selection was not GRAND more like BLAND The food was cold and lacked variety certainly not what I expected from a ResortnnAround pm I checked back into my room and WOW THE HORRIBLE SMELL OF CIGARETTES WAS STILL THERE and It was not my imagination but the smell was worse AND THE MAGICAL SHIT BOX WAS STILL THERE this box was only suppose to be in my room for minuteshour max I thought maybe we could tolerate it considering the view was nice minutes later my Ant was complaining about her respiratory system and I called the concierge to see if there was something else we could do They said they could switch me from the th floor to the th floor I thought Really your going to drop me floors I could have paid dollars more and have a junior suite at The Signature Towers then put up with this bullshit at the Grand Towersnnpm I took all of my luggage and headed downstairs to the concierge where I told the manager that I wanted my money back I no longer wanted to stay in this hotel and that their service is horrible They clearly were neglecting me and switching me to whatever was most convenient for them and I have had enough I told her that I checked in a little before pm and I had been dealing with my room situation for hours which was unacceptable and clearly unprofessionalnnShe gave me the most fake courtesy speech that sounded like it came straight out of her ass All of our guests are important just like you And blah blah blah If I was important to you I would not have to deal with this hassle she offered a room on the same floor same view different angle I looked at my aunt and felt terrible so I acceptednThe room was like our first room but without the horrible smell This should have been our first roomnnI did not have much time and could only stay in Vegas for night I had plans of enjoying the pool side for an hour or two which I did not get to do The only thing we did do was visit Cesars Palace The Forum Shops before check in at MGM GRAND and The Cirque Du Soleil show KA at pmnnThe KA show was spectacular truly mind blowing and gave me a memory that will last a lifetime MGM GRAND also gave me a memory that will last a lifetime I AM NEVER STAYING IN THIS HOTEL AGAIN I WILL NEVER RECOMMEND THIS HOTEL THEY LEFT ME WITH THE FEELING OF BEING PUNY AND NOT WORTHY OF PROPER SERVICEnnMGM GRAND I hate you Ka was the only thing you had to offer that made my horrible stay a bit better I will never return to your hotel under this managementnI wasted hours of my time of my life when I could have been laying by the pool or at the spa enjoying my day vacation in Vegas Thank you for the memoriesnOH AND TO TOP IT OFF AS WE ARE CHECKING OUT OF OUR ROOM AT AM OUR NON SMOKING HALLWAY REAKED OF CIGARETTE AND WE SHARED THE ELEVATOR WITH A PROSITUTE THAT WAS STILL PUTTING HER CLOTHES ON MGM YOUR STANDARDS ARE REALLY GRAND