text: stars for customer service and the price I went home and checked the battery cycles on my phone and they were at so this battery is used If you want a used battery on your phone by all means come here if you want a new battery find it online at wwwifixitcom When you purchase a battery there is usually a couple of cycles on there due to the fact bay they test it to make sure it works but there is no reason a new battery would have cycles Hope this helps