text: I am sure at one point in time Max Brenner was on point for food and service but with the recent news that this location is closing on April th I feel like this may have deflated some of the employees and it is reflected in their service nnWe were seated as soon as we got to the restaurant and our server was very warm My girlfriends and I started with two white chocolate chai one being with soy milk When our server brought the drinks out I asked which one was with soy milk and received a I think it is this one in return Strike onennWe hone in on what we want to order I ordered a Lazy Breakfast with sausage cheddar cheese and onions and the girls ordered their plates We waited for about minutes and our server returns with plates in hand I take a peek at the meal and notice it is bacon with no onions My girlfriends order was also incorrect Strike two We informed our server and he immediately took the plates back and had the manager come by to let us know that it was not our servers fault however the fault of one of the chefs in the back He apologized and let us know that we would be receiving our meals in a few momentsnnWe waited for another minutes for the food to arrive At this point our third friend was nearing the end of her meal and we were just beginning Whatever no big deal We are making the best of it at this point We stop our server and ask for ketchup and extra napkins He gives us a thumbs up and replied that he would be back in a few moments We waited for about minutes before we flagged another server down Strike three You are OutnnThe food was mediocre at best It was a simple egg scramble with sausage cheese and onions with a side of country potatoes The only part of the meal that was unique was the sugar biscuit with the side of chocolate fondue It was pretty decadent for breakfast but still deliciousnnAs we were nearing the end of our meal we ordered two mochas togo one with soy milk once again and asked for the check After another minutes of chatting and waiting our drinks come out with the bill I ask our server which of the two drinks was the one with soy and once again I am faced with a blank stare Strike one I give him my card to pay for our meals and he returns after a few moments with the receipt I take a look and notice that he is overcharged us on our bill Strike two but I suppose I should have looked at this prior to giving him my card I will call this strike one and a half We point out the mistake and he promises to alleviate the situation He takes the receipt and leaves our table for another minutes to speak with the manager to fix the amount Strike three for the amount of time we have been sitting at the restaurant with the intention of a quick breakfast prior to leaving Vegas You are OutnnOur server arrives back and theatrically rips up the receipt stating that it would not be charged on my card and that the transaction was voided completely He notifies me that he would return with the proper receipt with the updated amount While he is away I check my Chase app to find that my card had indeed been charged and placed on a hold Strike one I understand there are certain policies in place but it would have been much more appreciated if he had correctly informed me realistically of what was going to happen you are going to be charged we will refund that amount after a few days and you will be charged again for the proper amount After his return to the table I showed him that it had been taken out of my account I am once again faced with the blank stare that I have grown accustomed to during this visit Since for some reason I was not able to obtain a receipt of the voided transaction I asked for something in writing stating that the amount would be refunded He leaves for another minutes to acquiesce my request Strike two because we have been sitting here frustrated for close to two hoursnnI end up paying once again and speak with the manager who has already come by our table for the food mixup I ask if there is any way I would be able to retrieve a copy of the original receipt and he declines I ask about the timeframe on the refund and he states that it should be applied by the evening He became defensive stating that this happens all the time and it is totally normal He then goes ahead to blame my bank for the pending charge and takes no responsibility Strike three You are OutnnThis appears to be a shut out ladies and gentlemen Max Brenner you are bad and you should feel bad