text: My family have been loyal customers of Wynn for many many years It is been our favorite hotel until todaynnThe customer service at wynn lacks professionalism I was thoroughly disappointed at how a manager handles a mistake that was made by an employee checking us in Upon check in my card was double charged for the resort fee The next day when I approached the checkin desk again to voice my concern the manager I spoke to was extremely arrogant and insisted they corrected the mistake so that is all His apology was insincere and he communicated with a stern face and acted like I was wasting his time when it was his staffs mistake that is causing me extra troublennIve stayed at plenty star resorts and not once have I experienced such horrible customer service