text: this review is for the Ultimate Detail which is suppose to include a full interior cleaning clay bar treatment buff and wax and engine cleaning Per their website you can add on an oil change or engine cleaning for nnMy friend bought me the detail as a thank you for letting her bf and her stay at my house for a few months while their foreclosure house they bought was in a long drawnout escrow nnI pull up to the service area for my am appt and they had no idea I was coming Now mind you it takes weeks during snowbird season to schedule a detail so I am surprised that they are not prepared for the time it takes to do my Ford F I encounter the service writer first and she tries to tell that the engine detail is not included I inform her that it is she insists it is not We do this for minutes and she finally asks someone and then bamit is suddenly included Bait and Switch Who knowsnnI also have to point out to her that the trucks factory intake has been replaced with a performance intake and they must be cautious when doing the engine cleaning She has no idea WTH I am talking about so I ask to see the Detail Manager He comes out after another minutes I show him the intake and ask that a bag be placed over the intake and care taken when the engine cleaning gets done He agrees and then assures me I am personally going to make sure this is taken care of perfectly referring to the entire detail He can see that to this point I am not impressed with how this is starting off so he tries to reassure me and I can appreciate that IF ONLY IT WAS TRUE nnI finish with him and tell the girl to add on the wheel detail as I have been out in the dunes a few times since October Per website it is suppose to be nnnnI get to cashier and hand her my ticket She says please I am like WTF I have a prepaid detail certificate and the addon is She calls the Assistant Manager Mike over and he apologizes and steps away to the managers office go correct it within the computer system He come back apologizes and reassures me the truck is going to look greatBait and Switch againnnI leave and get a call at around that the truck is done I get back to Classic at around pm just i time to see them moving the truck out from under the detail area I stop the guy midway through and have him just pull over I notice right away wheels wells are full of sandy grit Oh boy my worst fears are coming true a halfass job There is tar on running boards dust on fender flares I run my hand along the paint on the hood and also the bed and feel the grit is still adhering to the paint when it should be smooth like glass This means they did not do the clay bar treatment at all nor did they polish because that too would remove the grit I am fuming and thankfully speak spanish I chew the guy a new one about the various things and he is flabbergasted and does not know what to say He says talk to his manager I ask about the engine being clean and he looks at me dumbfounded and tells me he does not if it was done We pop the hood and thankfully it was done nnI was so mad I decide to wait until the next day for Mike to return as he seemed to be the only one who has a sense of urgency and sincerity for customer servicennI go home and really begin looking at the truck even more and find so many more flaws that I am again beyond annoyed ex I wiped my fingers in the pockets of the doors and the dust coats my fingers Essentially I have surmised that what they did was give me their Ultimate Wash not their Ultimate Detail and even that was done poorly nnI return the next day and show Mike all the issues he is very apologetic and immediately agrees to redo my detail I plan on rescheduling sometime next week and will post an update nnSo if you go for a detail there some advicen If you pay for the higher end detail that has clay bar treatment check the paint with your bare hand It should feel like clean glass If you feel grains of dirt they did not clay bar it n they may sell you the same services at different prices or charge you for services that should have been included Buyer beware nnnAs others have notedthe service is just not the same here anymore and it saddens me to see a highly respected business turn into a mediocre one so quickly No one to blame but managers not holding employees to a certain standard of professionalism and pride Sad to see it happen once again to a favorite business