text: Service that my husband and I got in person was great The morning we arrived we got out of the cab and our bags were immediately taken by the staff We did not even have to touch them We were then told they would hold our bags since checkin was not until or We went to the front desk got our keys and told us that we could call around checkin time to find out our room that way we did not have to stand in line at the front desk again Reason why I did t give them stars we called around to get our room where the guy was rude and told us the main tower Walked around for minutes trying to find our room Come to find out we were in the grand tower The hotel is too big with disappearing signs Our room was amazing as we booked a suite Housekeeping always kept it extremely clean We are going to stay at another MGM Hotel next month THE Hotel Mandalay Bay and at Bellagio in Decemeberwe shall see which hotel is best for us