text: Lived here for years Everything was ok for the most part until we were getting ready to move out The water heater in the apartment above us broke and was leaking water into our laundry room It took them weeks to getting around to fix it by that time the damage was so bad they had to pull out almost all the drywall and the studs inside had molded nThen we had the carpet cleaned sq ft apartment and were told it was not good enough so we had the company we used come back and do it again Management still was not satisfied and we were told that they would have the carpets cleaned and it would come out of our deposit We were also told we would be charged a small cleaning fee which would also come out of our deposit We said fine dropped off the keys made sure they had BOTH sets of forwarding addresses and left this was august th nnToday November I got a call from a bill collector stating that Rancho viejo had turned over a bill for in cleaning fees NO ATTEMPT was ever made by rancho viejo to contact myself my husband or our roommate about this RV had phone numbers email addresses and physical addresses but made no attempt to contact us about the problem Worst apartment complex evernnBottom line be very careful and document everything when you move out or they will try to screw you over