text: The last time I tried this place was in Lone Tree CO about years ago I did not think it was great there and it was not great in Vegas either I am not sure what all the hype is about and I am not sure how they have been voted best burger in cities unless Vegas and Lone Tree were not included in that nnThe service is SLOW Granted it was a Friday night but there seemed to be plenty of people working there and yet it was impossible to get a drink refill I ordered a milk shake definitely the hilight of the meal but it came so far ahead of the meal I was almost done with it and felt sick before food even reached me nnThe food I have had better at so many other places I ordered a buildyourown chicken sandwich with BBQ sauce cheese and bacon The chicken was tough and over cooked the bun cold and hard not enough sauce and the skimpy pieces of bacon were over done I had about bites before my jaw gave out nnThe fries Undercooked and cold COLD WTF It is a busy Friday night and you bring me a basket of cold fries with my already sucky sandwich Ugh nnWe ordered the grilled cheese for the baby I did not think you could F that up but apparently you can by bringing it out without the cheese melted WHAT How can the bread be warm but the cheese still stiff Needless to say he did not eat it What a waste nnMy husband got a burger that was uneventful He said he is had better but did manage to finish it He is the only one that actually ate nnI would not recommend this place or go back There are so many other better places in Vegas for a burger that wasting your money on this crap would be stupid