text: Leave it to an overrated Madison establishment to wreck the unwreckable gourmet ice cream How Try this Keep the freezers at about ubfor hard ice cream nnWhen I have asked the staff to convey the message to management hard ice cream is supposed to be frozen not gooey lickable not slurpable the staff have on two occasions gone into excuse mode I did not ask for an explanation just that the message be delivered So I am delivering it nownnOne thing I do have to say the problem is consistent The State Street location has this issue as well But I chalked that up to it beingState Street where they can get away with mediocrity I figured a neighborhood location would be better But no Not even in winternnOh and judging from the Chocolate Shoppes obnoxious graphic design did they actually pay somebody to create the visual disaster that is their instore signage I suppose the lack of care should not be surprisingnnTake a pint home their upright cases seem to be running on full power Unlike their handscooped ice cream Or just go to Michaels for some frozen custard of a proper softness