text: This is minutes of my life that regretfully I will never get back and would like to If there was the ability to rate this no or negative stars I wouldnnWe went to Frys Electronics based on a friends recommendation to purchase a laptop Our friend had the very best intentions in helping us find the best laptop for the very best price possible He recommended a particular sales person however they were not there when we arrived Now I know my friend had a a good experience with this particular person so I thought seeking help from someone else would be OKnnSo my story beginsnnWe have never been to Frys so when we pulled up to this huge retailer looking like a Mian Temple my son got real excited thinking this would be like a Raiders of the Lost Ark adventure but we are looking for a laptop and not an Ark nnAs we entered the store we were appalled at the grotesque Halloween display they had set up in the entry way It was this life sized zombie looking thing that was cut in half and crawling around on the floor It was so NOT APPROPRIATE and scared every little child that walked in nnWe quickly walked past it to the computer area We enter the laptop area and walked past five employees No one said a word to us even though they made eye contact We stood in front of the laptops waiting for someone to show an interest in us but no one did I finally interrupted a conversation three of them were having together to ask for help They told us they would call someone to help us They were not helping anyone nnAs we were looking at the very tacky signs they had posted on all their laptops informing their customers about their restocking fee finally one of them came over and asked us if we had any questions I was looking for a laptop they had in their ad and was wanting to compare it to another laptop they had in their ad a week ago When I asked about these laptops he actually stated the one from last weeks ad is not on display and the other laptop you are asking about is over there and pointed then he walked off to help someone else So another person finally approached us and asked us the same thing He was more helpful but in the middle of his sales pitch we were interrupted by one of his colleagues and he left us and said he would be right back but never came back I asked a third person if they could help us only to be interrupted again by yet another sales person He walked off with this person and started helping someone else on his way back to usnnWe finally asked to speak to a manager and the person that called told us it would be just a minute After waiting minutes to speak to someone that wanted to sell us a laptop the manager never showed up The person that paged the manager just looked at us and never followed up nor apologized nnI was beginning to think we were on some type of reality TV show where they pushed your buttons just enough until you break and throw a smack down on someone So we literally looked around to see if we were being taped We completely wasted an hour of our time and left We walked past five more people on the way out and no one acknowledged usnnSo we went to Best Buy dreading the experience and delightfully surprised We were acknowledged throughout the store and the sales person was the BEST They were very helpful and offered to match any price from Frys To top it off Best Buy does not charge a restocking fee should we need to do a returnnnI am just baffled as to why anyone would buy anything from Frys Electronics HUGE WASTE OF TIME