text: I stay here a minimum of three times per year My last stay last week was depressing Key cards did not work properly required repeated insertions in door to get it open there was no bath mat placed in the bathroom so I had to use a regulalr towel on the floor Speaking of regular towels could they be any rougher Lots of signs of wear and tearstains on the couch scratches on wood and furniture bed sagging in center Tiles in shower look skeavy All of this would have just led to a ho hum no complaint on Yelp but what really irked me was my last morning there I went for an early breakfast came back to my room and neither one of the key cards would work any longer I was in a huge rush to get packed check out and make it to a am business meeting I waited in line got new key cards packed and rushed downstairs to check out Waited in line for minutes while three THE Hotel staff wasted time chatting with people trying to check in at am You see rather than have one line for check in and one line for check out which would show organization they do not do that So people trying to check in at am when check in is not until pm have nothing better to do than to chat the front desk staff Meanwhile those of us waiting to check out needing to catch a plane get to a metting whatever just waited The waiting line quickly became quite long After minutes when i finally got to a front desk person and complained about the wait and lack of organized lines I got the rudest most disrespectful response ever So if you stay there be prepared for crappy service I will never stay there again It is fallen on hardtimes and poorly managed