text: If there was negative rating I would give them negative for lack of politeness and costumer service I checked in and went to my room with all my luggage only to find out they gave me an occupied room When I went back to the lobby There was no apology or anything we can give you another room if you want what the F you think I sure do not want to stay in a dirty room So I told them I would just like to cancel my reservation and go somewhere we and they would not cancel my reservation and tell me I have to cancel my through hotelcom I expected them to say sorry for your inconvenience let me give you To make it up The hallway smelled like wet mold I strongly recommend you not to make your reservation because they did not deliver the service that was advertised