text: Very poor service I ordered several books online and requested all new They shipped me two of them used When I contacted them they said they do that if no new ones are available without even confirming with the customer When I said that I wanted new as I requested they said I would have to bring the book in and order it again I reminded them that I paid for shipping so I would not have to go down to pick them up They did not care They pretty much said that I would have to do the leg work to correct THEIR mistake No concept at all of what good customer service is