text: I am editing my reviewFrom stars to nnStill love Whitney she is great But the front desk girls have not been great at all Twice now I have booked an appointment showed up and told my appointment is not in the system What So then I have to reschedule and come back another day So frustrating Another time I show up to my appointment and another waxer besides Whitney shows up I really like how Whitney does my brows I am not going to book with anyone else so everytime I call to schedule I tell them i am calling to schedule with Whitney I feel bad for the waxer that they booked me with because it is an appointment time she could have had one of her clients book and earn money for that appt time Last week I get a reminder call that I have an appointment the next day an appointment I never made When you wait in the lobby they are very unprofessional discussing personal things that I should not have to listen to while waiting for my waxer The front desk staff really needs to get it together I was very impressed with them when I first came in January what happenednnnnnFirst time visitor for an eyebrow wax at European Wax Center I was previously having my eyebrows threaded but noticed they kept getting thinner and thinner and losing their natural shape So I have decided to go back to waxing nMy friend recommended Whitney Whitney did an excellent job and kept my eyebrows thicker like I prefer and followed my natural arch as requested She was quick and no stray hairs were left behind nI had stopped getting waxed a couple years ago because the wax would feel too warm and I would be so red afterwards I started threading but threading is much more painful with the constant ripping of the strings would sometimes because cuts on my skin Also threading takes much longer nThe wax at European Wax Center is very gentle no pain no crazy redness afterwards nI highly recommend Whitney I will be going back to her for my eyebrow waxing do not wish to have them threaded ever againnAlso the ladies at the front desk are extremely polite on the phone during checkin and check out Very professional