text: I have used irrigation with SPR for over years They have really dedicated people who go out of their way to be helpful The Zanjeros were always available and ready to work out some water issue and they are varied and frequent like a neighbors dead animal in a canal So for many years I have been a big fan of SRPnnUntil todaynnI needed to pay my water assessment so I went to the main officen Now a security guard tells you you are in the wrong place no more receptionistn The payment center was closed and turned into a closet with some machines in itn Customer service is now a telephone on a brown wall with a sign over the phone saying call for customer servicennZanjeros are now computer baby sitters for the nee Water Master system Getting a consistent flow is a real challenge now They are ready to add time but after you get shorted minutes you have to move to a new user and it really does not work to then get minutes delivered the next day The person responsible for the Water master needs to be required to meet users at am when the order gets shorted by the systemnnWhen I called today I spoke to an old style SRP person but you might as well visit the prison as use this facility So no matter what the literature says SRP is now just another big faceless utility doing their level best to isolate the customer