text: If only I could give NO STARSI absolutely hate United They lost my parents luggage on May th and to date they are still claiming that they are still trying to trace the bags and they have no record of it ever leaving Las Vegas We have the baggage claim tags proving we checked in the bag too I am sure the bag is lost forever but they do not communicate at all with the customer and make no effort to help They claim they have a liability of up of but only if you can prove what was inside the suitcase with receipts Even that is still iffy The most they would ever do for a customer is provide a voucher Who in their right mind would ever travel with them again after that Who the hell carries receipts of all their items Honestly I am sure the bag has been stolen and we will never see it again but I am so disappointed in how United has handled a customers belongings We can write and call their main headquarters and companies all day long and they will not do a damn thing for you I feel bad for my parents as they do not fly much and had this unfortunate situation happen to them