text: If Zero Stars were an option I would have rated this facility a I make it a point to get a massage when I have a long business trip and the service I received was marginal perhaps because everyone was watching the clock I was not asked if I was pregnant or if I had any health conditions which might be pertinent Least professional spa experience I have had to date in the USA Even the strip mall massage places in Austin provide a more professional service at the cost nnWith a day overlap in my schedule and my daughters we decided to share a spa day Since I was staying at Ballys and they had a spa I phoned in advance for reservations We decided on services and they described the sauna steam room whirlpool all available for our use after the service and included in the charges Stating we were after a girls day and since I had some work responsibilities early in the day I requested late afternoon and booked for The website noted hours of to as did the poster in the elevator and the information in our room When we arrived at we were immediately told we had the last appointment of the day and would have minutes to vacate once our service was complete I was very upset and asked why I had not been told upon booking since I had made it clear we wanted to spend some down time after the service and before our pm dinner reservation They offered single day passes for another day as a consolationThe need for us to vacate immediately was repeated by each staff member ruining the relaxing experience Once our service was complete we were rushed out with a staff member even reminding us they were closing as we showered nI requested to speak with the manager and I was told a manager was not available but would call Due to work commitments I was unable to return to the spa between the open hours and my daughter flew out the next morning so I felt they should have discounted the facility fee from our charges I complained to the hotel of course they reiterated the spa manager would phone To date that has not happened SKIP THIS HOTEL SPA