text: I am writing an update uping my rating for two reasonsnn Shortly after I placed my order in the store wrote my review here on yelp I received a phone call from the General Manager of the store Mike which was startling at first since on yelp we would never display our phone numbers but he got it through my order Mike made the situation right with me and offered to Fedex at no charge to me my purchase directly to my home He was incredibly kind and concerned about my irriatation That kind of customer service is to be commended and praised Yes the corporate part of the company should modify it is online gift card policies It is in my experience that when interacting with clients and customers you need to make a transaction as easy as quick and as pleasant as possible nThe situation I had was out of the stores control but yet Mike still went beyond the norm to correct my less than happy experiencenn The product I ordered exceeded my expectations I have not set it up just yet it is gorgeous and the online picture did not do it justice I will post a pic after it is up and runningnnIve given Lamps my business before and at this point I will continue to do sonThank you Mike for being a good manager