text: Just a quick side notenI went to the location on Harmon and KovalnnHad there been a halfstar rating they would have gotten that The only reason I would give them that is because they were able to schedule my family member in so quickly I received a call from someone at their place of business returning my call from a day before I left my cell phone number on the voicemail yet they called my workplace on the phone I had placed the original call from They had gotten my cell phone number wrong and admitted so on the phone when I asked what number they had for me No big deal we moved on She got my family members information and insurance numbers and the usual information they get when they book an appointment She said they accepted the insurance and we could come in the next day for an appointment nI arrived with my family member on the appointment day a few minutes after noon The appointment was for so we finished the paperwork that we had already begun at home the night before the office faxed it to me The office staff was given the ID and insurance cards and they gave them back shortly after They were nice but from there on out clearly did not have their stuff together and it became apparent to me they were very noticeably incompetent My family member has a unique insurance where if someone has never dealt with the company before they may run into a snag at most Let me preface this by saying they have NEVER had an experience such as what happened at this place nor anything even close to it The insuranceverifying person has never had a problem until this placennFrom the time we sat down a few minutes after noon until about the office staff was STILL unable to verify the insurance HUH I even made an effort to call and be on hold with the insurance company for minutes to speak to someone hand a member of the front office staff my cell phone then still be told that they could not use the info that the girl was giving them from the insurance company Even the insurance girl was confused as to why they were not able to find out what they needed The original appointment setter and person who handles their insurance issues works from home and does not come to the office So I could not even speak to anyone who normally dealt with these issues and whom I spoke to the day before I could go on but no one would want to even read about my full experience yet experience it themselves Needless to say we never saw the doctor and after almost an hour and a half we left My family member went there for debilitating pain and sat in a chair the whole time with no regard as to how long they were having to wait for the runaround that we got I will NEVER recommend this place It is sad I cannot even review the doctor himself since we never even got that far If your front office staff cannot get it together maybe you should hire new ones They lost a new patient and a good referral for the possibility of othersnnIf Dr Lanzkowsky sees this it would have been nice to meet you and see if you could help with my family members pain