text: Can I give one star What a disappointing experience at the spa Absolutely awful customer service No gratuity was authorized let alone warranted yet sure enough was charged Our minute massages were shortened to as some kind of punishment for being minutes early instead of as is the supposed requirement News to us Never once were we informed of this requirement although multiple people in our party called multiple times to confirm our appointments We were celebrating a birthday so it was intended to be an enjoyable experience as generally spa days are The birthday girl was shorted treatments by her masseuse who also happened to be the spa Operations Manager Nice huh When we complained we were offered glasses of champagne and a spa gift certificate Which of course is just laughable what is going to do And the final act was a surprise gratuity charge charged after the fact We do not plan to ever spend another penny there and you will be wise not to either