text: This hotel looks cool The rooms look modern and the pool gives you the benefit of looking like a modern vegas pool without it being packed and costing a lot of moneynnThat being said the customer service at this hotel is appalling It is very clear that no one working there wants to put any effort into meeting your needs I called ahead of time and asked to get adjacent rooms but the person on the phone basically said that someone else in the hotel assigned rooms and they were unable to until we checked in Our flights got delayed the first night and when we arrived we were informed that there were no more queens available even though I booked rooms with queen beds with guests per room and had called earlier that day We were forced to take king beds and the person checking us in told us to come by in the morning and we would be moved to queens and comped for the disservice My sister called in the morning and was told by someone that there were no more queens available and there was nothing they could do for her even though the guy promised us the night before Meanwhile I went downstairs and was lucky enough to get someone who changed our rooms to queens Of course there was no comp even though this was promised to us before and barely an apology for the s night of sleep we all got on the floorsharing a bed a with peoplennThe rest of the weekend was filled with similar experiences of customer service it was common to walk by the front desk and see a line of people Personally every time I stood in a line of THREE people it took them at least minutes to help us so I really felt sorry for those people it was rare for them to have more than people working the front desk laughable Their computer system also appears to be one giant joke and was the main reason everything took so long We requested a towel for our room and it took them over an hour to get it to usnnOverall the hotel is physically nice the staff in the breakfast place was awesome but man the customer service of the main hotel staff was just appalling Expect to be treated like you do not matter