text: My family has visited this hotel several times always on holiday weekends As such it is always busy Overall the property seems to handle crowds well and problems are usually dealt with appropriately The grounds are beautiful and the The Falls area is fantastic for just hanging out for the day Kids love it two huge pools and a water slide When the companion resort the Pointe Hilton Squaw Peak is not at full capacity you can also take a shuttle to that property and enjoy their pool area with lazy rivernnOur last stay was over July weekend and it was busy as usual We rented a cabana at the pool area They are worth every penny You do not have to jockey for shade all day and they include TVs telephones and a small fridge with water bottles They are always booked up so call ahead and reserve one when you make your reservation We had a small issue where our reservation was not written down correctly on one of the days but The Falls manager resolved it instantly Great service Do not let her catch you with outside food or beverages in those cabanas though I think I saw her behead someone On busy weekends the poolside restaurantbar pumps out food and alcohol at a frantic pace but the service is always efficient and friendly They do tack on if you order right to your cabana or lounger via the roaming waitstaff Give them a break though you are on vacation and they are sweating a gallon per minute to serve younnThe restaurants on the property are adequate but overpriced like any resort Drive a mile north on th St to Safeway AJs or Fresh Easy and stock up on groceries We always have our room full of outside fooddrink with no complaints from the hotelnnWe love the rooms because they have a separate front room with pullout bed Great for the kids and provides some privacyquiet for the back bedroom if someone needs to pass out early They are not exactly lavish but you are not there to sit in your room rightnnI give stars rather than for two reasons First the parking is a royal pain in the butt they have nowhere near enough parking for all the guests when at capacity If you are in one of the upgraded rooms up in the hills be prepared to navigate down a narrow road with SUVs lining both sides and a decent chance you will be blocked in by someone The fire marshal would have a field day Either that or park in the main lot and hoof it all the way up to your room Second they shut everything down at around PM leaving all the adults on the property to either walk around in circles in their rooms or drive into Phoenix to locate some nightlife This place seriously needs a bar to stay open late on weekends