text: As a gold elite Best Western Rewards member my wife and I earned a free night and chose to stay at this hotel because we previously had a good experience During our previous visit we noted that the jacuzzi feature on the bathtub was not working in the room we were assigned and the staff was very helpful and upgraded our room to the sky suite which was phenomenal During this visit we were assigned one of the standard suites and after checking in the first thing we checked was the jacuzzi feature on the bathtub to see if it was working We found it once again to be malfunctioning and quickly reported the issue to the front desk nnThe front desk employee apologized and said that he would check to see if the sky suite was available He ran up to the room and noted that it was available but that he would not be able to give it to us due to the AC not being turned on yet in the room I informed him that we would be willing to wait for the room to be ready but he said that he would not allow that Instead we were assigned an even smaller room than the one we originally had The front desk clerk told me that he would leave a note for managementwho had gone home for the day to inform them of our issue and that management might be willing to credit us with another stay nnDuring the remainder of our stay I noted several other issues such as outlets not working in our room as well as the vending machine being out of stock of regular cocacola and and another vending machine completely out of order The next morning I went to the front desk to see if I could speak to a manager about the issues we had the previous day and the clerk told me that management would not be in for another minutes I was unable to wait so I recapped the events of the previous evening for the clerk and he assured me that management would either contact me by phone or email me regarding the issues my wife and I experienced nnIt has now been days since we stayed at this location and I have not been contacted by any member of management in any way I am very displeased with the level of customer service this time around after having such an enjoyable experience during my previous visit As a gold elite rewards member this is extremely disheartening and really makes me have doubts about staying at another Best Western