text: My family and I have eaten here a few times We feel that the food is adequate and return every now and again for a change of atmosphere from our regular restaurantsnnLast night we had a group in from out of town so thought we would take them to Four Peaks We called ahead and spoke to a gentleman who told us that We are never busy on weekday afternoons during the summer Um was he being sarcastic He sounded sincere and that There is a big parking lot that most people do not know about behind the restaurant and to the east He also said that reservations were not necessary because they were not busy nor did they expect to bennWe were surprised when we arrived and the big parking lot was actually very small and entirely occupied In fact it was so cramped that it required driving backward for a significant amount of time to exit because there was no room to turn around The only parking we were able to find was probably to mile away down the street Since I am hugely pregnant and my sister has a small baby and it was degrees outside our family members dropped us off in front of Four Peaks while they went to park the car so that we would not have to walk in the heatnnWhen we approached the hostess who by the way is located outdoors we had to wade through a decentlysized crowd also waiting for tables We were told that until the majority of the party arrived we could not put our name on the list In a normal restaurant this would only seem fair because customers can sit or stand in an air conditioned building However we were only person short of having the majority of our party there and that person was parking the car The only reason he was not there yet was because this facility does not bother to provide its customers with a place to park their vehicles Having lived in the DC area for the last years I can say that this is to be expected in a big city but in Arizona it is unacceptable to me Most every other business has to pay forprovide parking for their customers What makes Four Peaks so specialnnMy mom asked how long the wait would be We cannot tell you until the majority of your party is here Based on their silly little policy I guess this would make sense She asked If the person is here within minutes how long would the wait be We were told minutes which is far from what we were told when we called ahead Given I understand it would have been impossible for the man we spoke with minutes earlier to predict a massive influx of customers immediately before we arrived but at the same time it does seem a little more than ironic that this would happen on this very day within minutes of our telephone call I can only deduce that he was being dishonestnnMy mom asked if we could wait somewhere with air conditioning since we were there with a pregnant person and a baby The hostess pointed to the bar area which was not an option for us because we were there with two minors So basically we were given two options stand outside in degree weather and no shade with a pregnant lady and a baby for minutes or leave We chose to leavennUnfortunately since parking was such a nightmare it took us some time to reconnect with the person who drove as well as with the other two vehicles in our party that were just arriving It was a serious mess Had it not been so terribly hot it would have just been inconvenient Factor in the heat and it became a health hazard nnA little customer service goes a long waynnWe will not return