text: I am the founder of a tech startup and a regular visitor to Vegas times I was late booking my travel to this years CES conference January so had limited options for hotels onnear the strip I have stayed at nearly all the hotels on the strip but for this trip the best option from a cost and location standpoint seemed to be Rio This was my first booking here nnTotal nightmare They did not have my room ready and finally instead of a Deluxe King room I was put into an older double bed room It was degrees in Vegas and the heater was broken in my room I called Maintenence three times to no avail and finally went down to the front desk to speak with a manager myself The customer service rep Joanna was rude and unhelpful She told me I would just have to sleep in the cold The manager William said it was a hotelwide problem with no heat in any rooms For night that is unacceptable He said he could not move me to any other room and offered me for the inconvenience A credit for my stay would be more suitable Aside from the maintenance and checkin issues the demeanor and lack of professionalism from the staff was very upsetting I have never seen that before here in Vegas where hotels staffs typical bend over backwards to ensure you have an incredible stay nnI will not stay at the rio again and do not recommend it Stay at MGM Palms or Mandalay Bay for the same price Or pay more for the Wynn Palazzo Bellagio or Venetian