text: my children have been patients for years but sadly things have changed Customer service is less a focusmy daughter had her first bladder infection and I tried to get her innurse never called back when I went to the office to get help they wouldn t let me leave a specimen and told me she d have to wait for the next morning for an apptthen when I called for office manager to discuss my frustration she never called back eitherDisturbing I will be picking up my records and changing doctors