text: HellonnIm quite upset about Sophias Therapeutic Massage Having a horrible back and poor insurance I will treat myself to a massage here and there via Groupon I finally scheduled an appointment for yesterday morning Working in a hospital though I was mandated to work a hour night shift leaving me with just hours to sleep before my appointment I tried to stay awake also having a vet appointment later in the day but my body was overwhelmed from exhaustion and I fell asleepnnI woke up an hour and a half after my appointment was supposed to happen and spastically called them I apologized up and down and explained what happened The man was the same asshole I talked to the day I scheduled the appointment Mind you when I was called he had a rather extremely condescending tone to his voice and was quite rude This haughty man was the same person to answer this call and after I asked if I was able to reschedule there was awkward silence Then in his rude tone did not even ask who I was or anything All he said was Umm no you cannot reschedule The lady who comes here to do massages lives far away THAT WAS IT nn It it quite unprofessional to not even so much as ask who he was speaking to n Not only was he extremely rude and condescending but had barely any response to my problemn What kind of establishment only has masseuses that are from far away I mean what I did not want anything special I just scheduled a normal standard massage Oh because there is not anyone else that works there The hell kind of place are they runningn I happen to know that even if groupon expires the money you paid still is good for that particular establishment I would assume this would apply to this same situation Although I could see a charge due to having to reschedule this seems standard at other places but I do not understand why on earth I would not be able to schedule a different appointment seeing as my groupon is NOT expired and therefore still good Miss my appointment lose a credit that I spent my hard earned money on That is bullshit right there n While I find it to be unacceptable that I am unable to reschedule what about the money I paid Even if what I mentioned earlier is true and I have money credit to this establishment for a full priced massage I would not dare want to go to such an unprofessional place I am lividnnSeriously fuck this place