text: I really do not like giving such low stars on Yelp but I also want to give honest feedback to businesses so that they are able to change the less than desireable behavior AND warn my other fellow Yelpers I have been through the drivethru at this location x now First time was less than favorable but I wanted to give them more chance to shine nnOn Sunday at approx am that did not happen unfortunatelynnOkay it all starts wthe interaction at the speaker when one orders their goodies right Well even if you cannot see the persons face it is still crucial to be politehelpful with the customer Please do not be sarcasticsnarky to me if I ask a simple question about hours of breakfastnnSecond point of interaction at first window I was digging for exact change in my purse but is that any reason to yell at your coworker in the back I am waiting on her jeez chill out and then to roll your eyes and say to me customer it is like we are an old married couple Very unprofessionalnnThird point of interaction delivery of fooddrink This went okay but I ordered a vanilla iced coffee What I recd was vanillaflavored milk sans any coffee Not coolnnHad to park my car go inside and explain situation to cashier Maybe I was extra annoyed because I was a tad hungover and really needed that caffeine boost Plus I was not showered and in sweats etc I really had NO business being in public which is why I did the drivethru option in the first place The Manager seemed surprised at my story and almost did not believe me Really dude I do not have better things to do than invent and concoct this storynnAfter his thorough examination of the coffeeless beverage he personally made me a new one He then gave a nice apology Perfect that is all I needednnMoral of the story Just get it right the first time okay