text: Absolutely horrible Spent to rent a Jaguar XJL for days Brought it back on time and full of gas days later I am getting over worth of charges on my card from Hertz Then a day later an automated urgent phone call saying I never returned the car Seriously It takes days for them to realize an luxury car was not returned Considering it was already returned I do not know what is worse The fact that is was and they had no clue or the fact that it took a machine days to call me asking about it After multiple attempts to reach the people at the actual Hertz desk at the airport without going through the number and talking to someone in Michigan I finally had to take time out of my day to drive back down to the airport only to wait in line and then speak to a manager Never in my life have I met a more lazy incompetent unapologetic manger Veronica When I walked up she was sitting down in her chair at the deskno other employee was sitting even though they all had chairs at their computers I explain the situation and she proceeds to make different phone calls trying to locate the unreturned car After she finds it she informs me it was put to the side so parts could be ordered for it She asks the person on the other line if she needs to charge me for the parts Yes apparently I stole the cupholder out of the jag which they valued at Yea ya know they are right that jaguar cup holder just looks and fits so good in my Mercedes If you did not pick up on it that was sarcasmnnAfter much argument she told me I chose coverage for the car when I rented it so I am not responsible for the cupholder After wasting quite enough time I asked for a printed invoice of my final bill She then says she does not have a printer Really you do not have a printer There is literally over computers at the hertz desk I do not have a printer but she does pointing to an employee next to us helping other people Bottom line is she was to lazy to stand up and move to one of the other open computers and print my receipt She told another guy to walk over and do it Bottom line she was incredibly rude lazy disrespectful and made no attempt to offer an apology for the huge mistake and waste of time on my part After asking at the very end so no apology what so ever She offered a measly sorry nnVeronica please do us all a favor and resign or learn some basic manners take a little more initiative and learn to offer an apology when you know your company is in the wrong