text: Golden Nugget deserves star when you have to pull a couch cushion off of the sofa to put in the bathroom to get some peace and quiet sleep I am not proud of it and it is a first for me but sleeping in the bathroom was about the only place I could get some rest Had the front desk only informed me that the music and noise coming from Fremont Street Experience was so loud that it penetrates the walls of the Rush Tower hotel rooms facing it I would have elected to go on the opposite side of the tower I was here on business not by choice and got the short end of the stick People staying here be warned if you are in the new Rush Tower facing Fremont Street the music plays full volume until am and literally penetrates the windows and walls Putting your hand against either of them will reveal the pulsating beats and lowend frequencies of the music being blasted from feet away I am not being elderly about it I am in my s and enjoy loud concertsjust not when I am trying to sleep nnI was compensated night free for my troubles stayed a total of nights I will say that the rooms in the new Rush Tower are nice and hold their own against any of the newer star hotels on the Vegas Strip But what good is a nice room if you cannot enjoy itnnCustomer service was the worst experience I have ever had at any hotel When I called at midnight willing to change my room for another nobody at the hotel was willing to help I complained that I was never given a notice about how much noise would be pushing through the wall and it was only met with a mere well this is Vegas and the city never sleeps attitude I call BS I have stayed in most of the major hotels lining the strip and have never had an issue with outside noise The next day the manager on duty Orion told me and my group of business administrators that he would not allow us to speak to the General Manager Brett because he did not want to bother the GM with an issue like this I really cannot believe that the words out of his mouth were I will not do that for you Nice customer service He said that in front of a large group of us at the front desk This is what we in the business world say should be a never event As in me and my group of administrators will never be back to the Golden Nugget based on the poor customer service I hope Brett puts a check on the attitudes of the managers because it makes the hotel experience awful and reflects poorly on the hotel management nnMy nd night they conveniently found me a room facing the opposite way as Fremont Street At night it was peaceful quiet and the way it should be nnThanks for comping me one night though It was my companys money and at least Orion admitted that my guest experience was not acceptable I told him to pass on to Brett that the Golden Nugget should start giving a disclaimer to all guests to warn them about the excessive noise that comes through the wall He said that it was a great idea and I am sure that he was lying I bet he never brought it up again The fact is that the Golden Nugget is just not a guest friendly hotel at this time Maybe a change in staff attitude would help put the bow on an otherwise pretty package