text: My best friend bought her gorgeous wedding dress here I was not able to be there the weekend she went dress shopping so when I came in town this weekend for her birthday she wanted to take me there so she could try it on for me It was a Saturday and we were not sure id they would be busy so we called to see if they could go ahead and pull it so it would be ready for her to try on once we arrived After calling three times someone finally answered the phone and said sure that would be no problemnnOnce we got there no one greeted us so we walked to the desk where two people were sitting doing absolutely nothing one was eating Even then neither said a word So I spoke to tell them w had called etc and while I was explaining another employee walked by and heard me talking and asked if we called I said yes and she said yeh we have the dress back here pulled waiting for you Great So she takes my friend back and I sit in a chair to wait to see her in her gown Well the lady leaves so I have to go back and help her zip her dress uhhh that was a little crazy to me I zip it go back to the chair so I can see her walk out She looked gorgeous in it I asked her about veils and had she tried any on and she said no so again I tracked someone down to help us with veils She brings us two and then leavesnnThey also sale bridesmaid dresses so we went to look at those bc she is back and forth about the color scheme she wants No one comes to offer help with that either There Is ANOTHER employee over there literally just straightening out the dresses does she ask if we need any help NO We grabbed a couple just to see the color next to the brides dress struggling to take pictures while holding dresses up any help NopennMy gf told me they have had bad customer service throughout her entire process She said every time they say they are going to call when something is done they do not She leaves messages bc they never answer their phone and they do not call her back And I got to see first hand how horrible it was She nor any of her bridesmaids will be giving them another penny Horrible customer service This is a BRIDAL boutique soon to be brides should be doted on and made to feel special not ignored