text: I thought our stay was good until you locked us out of our room and lost our reservation Now someone more important needs our room they told us and you still cannot find our reservation After my wife cried they kept us in the room They had put a walk up rate on our card since they lost the reservation This despite showing them the travel agent voucher prepaid for our day stay They did reverse the charges and we should have our money back in a few days Even though they finally fixed it getting locked out of our room when I was sick with my stuff in the room and being told more important people needed our room will always stick with me