text: Wednesday Girls day for two roomsnnReservationsMaking reservations not seamless took two phone calls and a facebook post to recover the summer deal on the roomsnnCheckinthis hotel was desolate The pools restaurants halls grounds were an expected AZ summertime wasteland Yet they stuck us with two rooms with a lessdesirable view What You cannot spare a golf course view or an upgrade during your off season All four of our room keys failed for two different doors nothing like having to phone down and then WAITnnConcierge left us messages to come see her for a special Starwood gift It was an apple shaped cookbook of apple recipesummm I appreciate the thought but what the heck does this have to do with AZ Spa retreat or luxury resort She also had unrelenting eye contact Very odd experiencennRoom nice and neat Upon one use of toilet just so you know the toilet overflowed which then had us calling for a handyman and again another WAIT nnSpa n off services for Phoenix residents on Wednesdayn massage was awesomen small scratchy spa towelsn showers are not the mulitflow rainforest showers like most spas disappointed with thatn hot tub right next to the restrooms ewwwn It took FOREVER for the receptionist to charge massages to one room numberagain another WAIT nnPoolsnAdult Pooln Cabana reservedNO other Cabanas reserved and they gave us the worst one furthest form the pool What We moved of course but these are LOW rent CabanasI know this is not Vegas but chairs a table a fan and some iced water for n Bird POOP everywhereon the chairs on the umbrellas on our clothesewwwwhn Got Midori margaritas in and they ran out of Midori WHAT kind of place is this n Coco the pool guy was awesome Very friendly searched the grounds to get us another bottle of Midori and took off the Cabana charge for our trouble That is good service We love CoconnKids Pooln The good thing was that there were hardly any kids so we could do the slides and lazy river with no trouble Do not get me wrong I like kids I have but not when it is a girls dayn Slide was funn Tons of teens working their summer jobmore interested in chatting it up with coworkers or totally uninterestedbored with the whole thingnnHousekeepingignored the do not disturb and busted in on us around ish then argued with us about it So much for sleeping innnIf this is how it is during the off season what is it like when this place is hoppin nnIt was OK but did not live up to the hype of a Westin or Scottsdale resort