text: Typically QUA has been very good in service and everything else they offernnHowever during my last visit the week of CES With the CES going on the spa was completely empty you had the choice of massage time in minute increment for the whole day I could not believe how slow it wasnnFor the apast to years on my visit to Caesars I have always received a backtoback classical massage For whatever the reason they seems to have discontinued this service starting Considering how empty the spa was they might make an exception Most business will make an exception on a slow days They rather keep it busy than leaving it empty So I had requested to speak to a manger However this rude cocky man name Toby responded saying I AM THE SUPERVISOR AND I SAID NO TO YOUR REQUEST I AM THE SUPERVISOR AND WHAT I SAY GOES basically yelling at me telling me how important he was and he has the final say I requested that I still wanted to speak to a manger He yelled back at me stating SHE IS BUSY SHE DOES NOT HAVE THE TIME TO SPEAK WITH YOU I HAVE THE FULL AUTHORITY AND ANSWER IS NOnnI never did get to speak with a manager to provide a feedback to this rude SOB they have for a supervisor I also did not get a massage at QUA during the trip Instead I receved an awsome massage at Canyon Ranch Spa at The Venetian They were perfect to the last detail nnI still like QUA since I actually like Caesars Palace However QUA Spa needs to look elsewhere to hire a better person to man the front desk at the QUA With the like like Toby claming to everybody that he is the supervisor and telling everybody that he rather like to keep the place empty than providing a service well good luck to them This little bald headed toad must have kissed all his bosss behind to still be a supervisor