text: I called this store because I wanted to open a new line I talked to some rude jerk called noel or something who refused to hold my phone for husband so I added my husband as an account manager because I am working hr shifts I cannot go instead of being an easy process my husband was confronted with these Idiots saying it was fraud mind you this man then starts talking over me I told him this is so rude you are supposed to listen to the customer so I asked for the managers name and asked for him to take my down and call me when I am off work pm I also had my husband take a note and neither have called me back these people are extremely unprofessional and know nothing on how to treat a customer I am now Seriously considering ending my almost year relationship with them and going elsewhere and taking all my family members about people lines each To go to another carrier These people need to learn manners by the way this noel guy hung up on me and no will call I guess