text: The gym itself is great Really good variety of machines classes and unlike LVAC people actually work out here instead of using it as a social club My problem is with the staff i had an issue with my membership and tried to ask about it The staff at the front desk said i needed to call the customer service number and speak to them so i did I actually called twice and got the same answer both times from the operators i could cancel my membership or talk to a club manager about my current one Now i have been going to this gym for years and i really like it here so i decided to talk to a manager about it I have asked to speak to a manager separate times and each time the same thing happens The staff at the desk will tell me that the manager is with another guest or not there and that i can have a seat and they will see me next So after or minutes of waiting the person at the desk will tell me they do not know how much longer the manager will be and that i can leave my namenumber and the manager will call me so i do I have never gotten a call back ever out of the times this has happened I understand that this is a gym and not some high end restaurant or retail store so i do not expect amazing customer service and its a busy gym so i do not expect help right away but to be ignored is ridiculous Either the manager is not getting my messages or they are ignoring it The only reason I have not canceled my membership yet is because like i said i have been going here for years and i really like it but this is beyond unacceptable and I have started looking at other gyms