text: I was very disappointed today I brought my wife along for a tour the facility and possibly her becoming a member The sales representative gave her the tour was really lack and did not give her the full details of the facility It seemed like we were bothering him for the tour it seemed like a real good opportunity to sign my wife up today turned out to be dismal as she is did not sign up thank you for your poor representation by your sales staff I would like to suggest that your manager AJ is retrained on how his customer service skills are delivered to your current and future customers