text: We have been eating here since the place opened about years ago The food has always been good for counter service diner style food and its usually to stars Never had a problem with quality or value for price I personally love the pastrami burger and country omelette The place reminds me of the counter service diners I have been to in downtown Chicago in many ways anyone reading this old enough to remember the cheeseburgersketch on SNLnnHOWEVER Service is something that could improve They seem to go through staff like paper towels I think that may be part of the issue and its a sign of a core issue in managementownership Ordering at counter is usually not a bad experience but I have to agree that Jims wife is not a warm and fuzzy person I have been working in service for the last years and I would not have lasted that long if I I was not welcoming and accommodating to my guests I do not frequent another area diner at Greenway and Reems for that very reason poor customer service nn Yesterday was my worst experience there ever It was very busy which you would expect for AM Saturday My year old son really wanted to have breakfast there so despite the crowd we ordered Every table was full and most were waiting for orders I figured it would be a wait but maybe only minutes longer than usual I was mistaken It took almost hour from the time we ordered until our food came This was breakfast Quick and easy to prepare Hour When our food did arrive nothing was wrong with it but our server was obviously pushed to her limits only servers working that morning She forgot syrup for my sons pancake and I had to get up and get No one behind the counter even apologized even though I was obviously put off I had to get my own condiments The water I ordered from her never came either Very poor service to say the leastnnI understand bad days happen at every job but maybe they could have been proactive at the counter and let people know how long the wait time for food was going to be Since you pay in advance here its difficult to get a refund And then last night on Facebook instead of posting an apology to their loyal an inconvenienced customers they posted marketing pictures of their food Really Maybe an apology with an offer to bring in your breakfast receipt for a discount on a return visit would have been a better ideannWe will return but you are on final notice with us Jims We want to patronize local businesses but food alone does not cut it in this business You need to provide friendly expedited service too