text: This has to be the worst massages my wife I have received in our livesnnMy wife and I have been getting massages all around the world including Thailand for yearsnnWe call and get hour appointments at pm hour body hour foot massage We arrive at and start filling out forms My wifes st question SPECIFICALLY asks for a strong therapist The receptionist says yes there is a strong therapist My wifes nd question was if the therapist was Thai the receptionist says no they are ChineseBUT they have been trained by a Thai therapist I have nothing against Chinese therapists I am Chinese when I am getting a Chinese massage The techniques are worlds apart The receptionist continues to say it is OK many customers ask for these therapists they are good etcnnSo we make the wrong choice and continuennWe change into their shirt and pants and lie down on the mat My massage starts with a foot rub and pressing on my legs Not much of a massage just kind of squeezing on my muscles Continued onto the rest of my legs After that she started to pull and bend my legs Not much pressure was being applied so I am not sure what this exercise was about Not much changed for the duration of the hour A lot of of just lightly rubbing and petting like other Yelpers mentioned Rubbed my scalp my ears my back my neck and my arms a few times Pulled on my fingersTHIS WAS NOT A MASSAGEnNow onto the last hour the foot massage The therapists actually switched at this point I did not know what is going on until later Much of the same thing squeezing my foot here and there and that is about itnnMy wife is fuming about her massage while we are changing back to our clothes nnFor her first hour she had to tell the therapist where to massage and she needed to be stronger Nothing relaxing about this at all Kept telling her stronger the therapist would press a little harder once or twice This one did not have a clue of how or where to massage This went on for an hournSo the therapists decide that they need to switch because the one massaging my wife was getting tired from using all her strengthWT My therapist had more energy because she was just squeezing my arms legs they switch so I get the tired therapist to massage my feet nThe last hour for my wife was exactly like mine just a foot squeezennSo we go to the front counter to tell the receptionist of what just happened She actually said to us we came in too late in the day all the therapists are tired It is time for them to go home If we knew this we would not have even came here at all I do not know why but we paid and gave a tipnnSo the next morning I call and look for someone to talk to about my experience I called their other location and talked to a manager She took my number and said she will call the general managernI get a call and talk to this man and he said sorry I cannot help you you stayed for the hours so I cannot do anything for you I explained that what we received was not a massage and I should not have to pay for thisnHe said if the therapists used more strength they can get in trouble if they hurt their customers I said they were not even massaging their customers nThis man is very impolite and did not care about customer service at all He hung up on menOh yeah he said we got a new customer discountwe got a good price Yeah rightnnPass on this place Unprofessional and bad servicennToo bad this is the only Thai massage in PHX