text: Service used to be good at REI but I have noticed it has deteriorated over that last decade I am a member for years It appears that they have many newbies without the experience of actually using the products Some in customer service are just not knowledgeable enough The other day I requested the store to hold an item for me which they said was in stock When I went there they did not have it and so they asked me to go to customer service and order it from a different store The customer service lady took all me info including credit card and then told me that its a low probability you will get it from another store But that she will call the other stores when she has the time WTF I bought the item cheaper from Amazon