text: Do not shop at Lowes unless you feel like getting the bait and switch Deceptive business practices is an understatement herennLong story short We are completing a major landscaping project and even though Lowes is literally minutes away from our house we ordered some concrete blocks etc so that it could all be delivered at once without us making multiple tripsnnSo it costs for delivery without regard to how much or how little you purchase or how close you are to the store again we are FIVE MINUTES away But that is fine We expect to be charged for delivery and we had a Christmas gift card so no big dealnnThis is important When we completed our order online over worth no where did it say we would be charged any more for our items and for delivery and that was itnn minutes later we get a call for scheduling This is when we are told there is a pallet fee for our order what nnApparently Lowes is under the impression that we are going to steal their piece of crap cheap pallets so they charge you for pallets We would have had pallets worth of items delivered a charge of in fees Oh but they would waive the fees once we brought the pallets backnnOkay so let us recapnn Delivery fee of but crappy pallets are an extra a pallet Wtf is that delivery fee for then A year old rando dropping off stuff on our drivewayn I have to bring you back your stupid pallets when I ordered online for delivery Hmm what does that tell you That I DO NOT want to waste time going to LowesnnWhat are we supposed to do hang around customer service with our pallets Oh because I love wasting time trying to get money back you extorted out of me Love doing that on the few precious vacations day I have That is why I ordered for delivery in the first placennWhen we disputed this charge which to remind you was not mentioned AT ALL in the fine print so bait and switch tactic the manager was rude and ended up hanging up on usnnClassy manager Please hang up on customers who have already spent over at Lowes and who had planned to spend a lot more Btw this is not about a fee It is not about the money it is about deceptive practices and incredibly poor customer service nnI know Lowes does not care about the reviews they receive but I hope you as a customer will make better choices If you need landscaping materials go to Pioneer Sand Company We have worked with them before and they are great they will be getting all our landscaping business from here on