text: Terrible customer service Alarmingly terrible nnLet me preface by saying this is not my first time in Vegas nor at the Plaza We come here every year In fact the only reason that we stay at the Plaza is because there is a yearly event here that we attendnnBefore we left San Francisco we called the Plaza to extend our stay an additional day On our last day we were rudely awakened by some lady banging down our door asking us when we were leaving We calmly let her know her that we were not leaving until tomorrow and she walked away Next our room phone started ringing off the hook It was the front desk calling to let us know that were going to send up security to remove us if we did not vacate our room nThis is ridiculous My boyfriend had to get out of bed and go down to the lobby to try and reconcile a mistake that was not ours We were not once apologized to nor compensated for the Plazas lack of organization and terrible service nnWE WILL NOT BE STAYING HERE AGAIN