text: About five years ago I took my vehicle to Auto Body World at the dealerships recommendation for some extensive body work caused by a house fire nnI was so pleased with the work they had done and impressed by the fact that they warranty their work for as long as you own the vehicle that when I was involved in a traffic altercation a couple of months ago thanks to the genius who sideswiped me I opted to take my car back to ABWnnThe whole process is pretty smooth You turn in your car they deal with the insurance companies they call you to pick up the car you inspect it pay your deductible and gonnThis time they did not do a bad job per se but they did not live up to the expectations they had instilled in me from my previous experience with them nnFor example the first time they worked on my vehicle it had to be towed to their facility as it was a melted glob of goo and took about four weeks to repair This time all I needed was a door repair and a bumper and quarter panel replaced and they quoted me weeks nnNow at this time the other drivers insurance company was not contacting me or returning the calls my insurance adjustor was placing to them so I was having to pay outofpocket for the car rental the portion my carrier would not cover and of course Enterprise had just jacked up their rates to take advantage of the snowbirds or spring training followers or whatever so there was no way I was going to pay for a rental car for nearly a month After some back and forth it was revealed that the car would probably be ready within two weeksnnFor the most part I was satisfied with the work they did on my vehicle However where they had repaired my door instead of replacing it I noticed there was a gap that was disproportionate to the gap on the other side of the SUV I was probably being nitpicky but I noticed it and I did not appreciate the employee telling me rather condescendingly that they had no idea what I was talking about I would rather they have said Yes Ms insert name here I see what you are talking about but in cases where car doors are repaired and not replaced our technicians cannot always guarantee symmetry or something along those lines I would be more accomadating if I was not spoken to like I was an idiot nnAlso upon inspecting the vehicle I noticed pitting in the paint job The employee was like Oh that is no big deal I can just take that back and have them buff that out It is like if it is no big deal then why did not you have that done before you delivered the car It makes me wonder if there are not other things you are trying to slip by me yknownnSpeaking of trying to slip one by while I was waiting for my car to be buffed I was looking over the invoice Admittedly I did not understand one word written on there other than my own name but I did see a charge for towing I could not understand how that charge was implemented seeing as how I drove my car to their facility this time When the employee returned with my vehicle I asked about this charge What is this for towingnnThat was for towing the vehicle they said again with an air of condescensionnnNo shi kidding I respondednnsilence and staringnnWhy is it on my bill I askednnBecause you had the car towed they statednnNo I did not I defendednnAre you sure They askednnI am more sure that I did not have this vehicle towed than I am that you are trying to rip me off for I heard this statement escape my lips on its ownnnSo after researching the questionable charge it was revealed that another employee accidentally added their towing charge to my ticket I do not know that I necessarily believe that but since I cannot prove otherwise I will go ahead and take that statement at face valuennIm giving this place four stars because I am averaging my first fivestar experience with my most recent threestar ordeal