text: The start of our experience with Thrifty was fine Got a great deal online through a third party Showed up to the counter and had to wait a bit but not long No hassle about extra fees or anything going through the rental process Went out to the garage to pick out a car We started loading all of our stuff into a car but then realized we actually thought a car a few spots down the row was more roomy So we moved everything to that car So we thought Here is where the trouble started We drove out of the garage with our rental that evening and the next morning we realized that we had left a laptop in the other car We immediately started calling all of the numbers for the Thrify desk at Sky Harbor NO ONE EVER ANSWERED THE PHONE Apparently there is no one at the desk on Sundays And the lost and found office is not open at ALL on the weekends Because people do not loose stuff on the weekend I do not know Meanwhile we are left wondering if someone has found our laptop or worse has driven away with it in their rental car We knew exactly which car it was left in which spot it was parked in etc All we needed was for someone to go out to the garage and see if it was still there but we had to wait We go through the process of filling out the online lost and found form online We resume calling on Monday morning bright and early After many hours we finally get ahold of a person in the lost and found office who can only tell us that a they did not find our laptop and b the car is no longer in the spot in the garage so it is probably been rented with our laptop in it We can never get ahold of anyone at the rental desk nor can we reach the manager on duty it goes to voicemail which is NEVER answered We spend many many MANY hours on the phone calling all kinds of Thrifty numbers local corporate etc but keep getting the same run around about filling out the online form The problem of course is that the car that was rented is not our car and it may not even be returned to the same airport The lost and found process assumes that you left an item in the car that YOU rented and returned This is not the case If this car is returned to a different Thrifty location we will NEVER find this item because apparently there is no way to search through ALL of the lost and found offices on a national level Or at least there is no one at Thrify that is interested in doing this for us Over the course of days we NEVER got through to anyone at the counter or to the manage on duty despite leaving several messages That is the bottom line NO ONE THERE GAVE A CRAP ABOUT OUR SITUATION Not renting from them again