text: I bought a new BMW fgs twin two weeks ago May It was missing it is owners manual so the sales person said he would order it overnight I came in two days later to pick it up from the parts department and after minutes of waiting could not get the parts guy to help me Later that day I received a phone call that the manual had not even come in and that it would be in on Thursday I show up Friday and there are guys at the parts and service counter I asked one of them if I could pick up my owners manual and he said only the parts guy could help me The parts guy knew I was waiting but insisted on talking about his days riding Ducati motorcycles on flattracks to somebody on and on and on Finally I walked out not happy I called my sales guy and asked him to send me the manual IIt finally arrived after two weeks maybe I took invisibility pills or something because I had the exact same experience a year ago when I came in to check on some parts prices for my friend in Texas no dealer at the time in his citynnUpdate as of August After sending letters to the VP at BMW NA I was finally about to resolve an outstanding issue my BMW Ride Smart reward It took almost months of nagging BMW corporate to rectify a few simple issues with my very expensive motorcycle purchase I have read so many great things about this dealer on the internet eg BMW forums but did not receive even a basic level of customer service and attention to two issues a missing manual finally got it and a missing reward for purchasing a new BMW finally got it Because of this treatment I will never buy another BMW product nnAugust update I made a video showing the good bad and ugly of this motorcycle httpwwwyoutubecomwatchvkoHzbDCCNklistUUSZgIbvZItJrkHYYwnAindexfeatureplcpnnUpdate I have had multiple issues with my brand new BMW and finally have given up on Victory for any form of proper resolution BMW NA does not care I am so frustrated with this bike I continue to make the payments but have permanently parked it at my house in Jerome until I can have the time to work on it myself and correct all of the defects hard starting mid range sputter tires losing pressure heated grips not working BMW is the worst product I have ever purchased I did just buy a new Suzuki Bandit now that is a quality product with no defects Every time I drive by Victory I have bad memories of paying more than full retail and getting no service or followup I feel they cheated me and I can only hope Karma will ultimately knock on their doornnUpdate I have been using Go AZ for BMW issues I cannot resolve they are an awesome dealer I will never step foot in the Victory dealership again