text: NIGHTMARE ON FREMONT STnnMy driver dropped me off at the hotel in the back and when I say driver I received a ride alone in a short bus from the airport I was staying in the Carson tower and when I walked in I was informed to go to the Carson tower registration nnSo I started walking through the craziness of a Vegas Casino Maneuvering around tired people who are drinking a lot and losing too much money They are like rats trapped in a box for days and nights and are in no hurry to go anywhere But I pushed on and made my way past the mayhem while dragging my suitcase to get to the Carson tower for check innnWhen I arrived at the Carson registration desk there was a sign that said Desk closed Check in at the Rush Tower What So now I had to go back through the mayhem again I pushed through and when I got to the Rush Tower there was a sign that informed me to check in at the Gold Tower registration because the desk was closed WhatnnAt this point I felt like there were hidden cameras laughing at my every move I took a deep breath and decided to look for the Gold Tower registration I asked the lady running the high roller Keno room and she pointed me to the VIP check in door I knew this was not correct but I was frustrated and I was going to make it work nnSo I walked in with my frustrated face and informed the staff of my wild goose chase I had just been on I also dropped the Keno ladies name because it is always good to drop a name I believe they took a little pity on me but the staff was very unapologetic to my dilemma They were also very unfriendly and it was probably because I was not a high roller VIP I did ask them if it is normal to send guests on a scavenger hunt to check in and they looked at me like it was not a big deal I then asked if they were going to fix the incorrect signs and they told me no After hours of no sleep and traveling I had no more fight in me but I do know this was wrong nnUpon walking to my room I finally walked past the open registration desk for the Gold Tower I will say this was a frustrating way to arrive at a hotel nnSo I get into my room and start unpacking my bag I then go to the bathroom to wash my face and realized someone had used the bathroom Yes someone sat on the toilet seat used the toilet paper unwrapped the soap and used a clean towel I am too exhausted for this I called down and spoke with the front desk I also asked if I could be moved to a new room Of course my request was denied and a maid was sent up to clean my room A housekeeping manager walked in and told the maid to clean my whole room including the sheets She was actually nice and hard working So I left my room for an hour to let the maid do her job nnDay I wake up early and leave to get my work day started When I arrived back hours later my room was not clean I spoke with the maid in the hall and she said they would clean my room by pm She even wrote me on her list I came back to the room at pm and it was not clean I called Housekeeping and they said they would send someone up I got back to my room at pm and it was still dirty I called and spoke with a manager who promised to take care of it and my room was finally cleaned at pm Honestly is it that hardnnDay It was my only day to sleep in and the maid bangs times with the vacuum cleaner even though I had a Do Not Disturb sign on my door Was it necessary to ram my door that many times It was just rude She knew what she was doing nnDay The room was prepaid by my client but for some reason the hotel decided to charge my credit card I called down to the front desk and they were no help The girl on the phone was rude and unhelpful Then when I went downstairs that same girl was there She was mean to me because of our phone call I asked her to only see a copy of my bill She printed me a bill with my credit card charged She then slid open a drawer where she had her personal cell phone and started texting This was incredibly rude why would you do this in front of an upset customer I did snap a photo of her displaying this unacceptable behavior I really believe the staff needs to go through a hospitality travel course because they do not get it nnThe hotel staff does not have any good customer service The employees seem unhappy and it translates into the bad customer service I received In all of my travels I have never seen a more incompetent staff then here nnOn another note the room was nice I was expecting dirty old gross Vegas but that is not what I received The casino was very modern The pool had a shark tank in the middle which was really cool You could even water slide through the middle of the sharks This place was not what I expected It is just sad that the customer service is not there I score hard on being treated nice and the Golden Nugget failed on every level