text: DO NOT ORDER FROM VITACOSTnnI have never wanted to give a place a negative star rating more than I do this companynnI placed an order last Monday After it had not been shipped by Friday afternoon I sent an email inquiring about the expected ship date I then got onto their live chat with a customer service representative who told me that the order had been invoiced and shipped it just was not posted yet Later I found out that she had lied to me and that the order shipped that night after I had inquired about it I received an email citing the wrong order number that also included gross grammatical errors ie subjectverb agreement thanking me for my patientsnnI responded to complain that the livechat representative had lied to me and also wanted to confirm that the correct order had been shipped because the representative who emailed me had cited a different order number I also cited the unprofessionalism of the email I received a response apologizing for the unprofessional grammatical errors in the precious email I received no apology for the lies however nor an incentive to try their services againnnI received my order yesterday It was missing four items and contained one wrong item I sent a pretty angry and detailed email and posted a message on their Facebook pagennI was contacted via phone today I detailed the problem with the shipping lying and now the missingwrong items again She said that the problem with shipping and being lied to had been taken care of internally She was then ready to go I had to ASK about the missing and wrong items She asked what they were which had already been detailed in my last email She told me I would get a reimbursement to my account in hours FinennA little while later I get an email from a representative and a comment on my Facebook post both saying that management had left me a message with their direct number to call and resolve the issue WHAT I just SPOKE with the representative and resolved the issue They clearly have no clue what is happening in their own companynnThe unprofessionalism and carelessness at Vitacost is unbelievable I ordered from them to not just save on cost but also on time The time I have had to put into this is greater than the time I would have spent just going to the store to get everything myself which I now have to do anyway