text: Not quite what I expected not quite WHERE I expected eithernReviewed July n people found this review helpfulnI have to agree with another reviewer in that I am not sure how this hotel qualifies as an airport hotelnnI booked this hotel stay for a business military event We had scheduled a teambuilding group event at the US National White Water Center and so I searched for hotels around that area When I saw this hotel featured as an airport hotel I figured it would be in a safe enough location with some closeby eateries and quick highway access etcnnWe booked a total of rooms with them and checked in individually I had been in contact with one of their hotel managers I was a little dissatisfied in how poorly I welcomed to the hotel nnThe front desk clerk seemed ohso enthused to be working that night and when I let her know that I had been in contact with the manager and just wanted to make sure everything was in good standing she went in the back he was there and never even came out to greet mennNow I did not expect any VIP treatment But usually when you organize a group event at a hotel you are give a very warm welcome I know this because this was not a first for mennI had requested a room with a crib only two months in advance with a reminder the day prior and when I requested one that night yes the same clerk took over an hour to get it At first I was not even sure if she was going to because she never did give any indication she was paying attention to me at allnnThe cable and internet did not work our first night there No apologies were issuednnThe room had a musty smell to it I have a family of five adults kids and one baby but they only had towel sets in the roomeven the next day after housekeeping camennThe hotel was not in the best of locations it was secluded and not close to anything and pricewise you could find better closer to downtown I am not from Charlotte NC and had only been there onceand again I figured airportnnThe hotel interior was nice and they did have a complimentary hot breakfast from served until am another fact of information I had to PRY out of the front desk clerk nnThe staff working the morning shift were much more pleasant and inviting nnThe hotel was very quiet at night which we appreciated The doors did not slam thank God as our baby girl is a very light sleeper The hotel itself is clean and kept nice It was not superior by any means but very nice for the average expressnnI rated poor because of the customer service but overall I would give it a three average However I would not book here again not mainly due to my experience but due to the location There are better hotels averaging the same distance from the USNWC but in better areasnnIf anyone from management every reads this please take a look into Deborah the front desk jerkI mean clerknnStayed July traveled on business