text: The lobby and the hotel is beautifully done However the Palazzo is a new property and the rooms are already starting to show signs of wear and tear At first glance our suite was beautiful Then I started noticing little things that bothered me nnIn my opinion their housekeeping service was pretty sloppy When we arrived in our room there was still trash in the trash bins from the previous guest OK so I could overlook that But when I went to the bathroom my heart sank I saw mildew in the shower And not just a little When it comes to hotels my biggest pet peeve is a bathroom that has mildew in the shower or bathtub Seriously what is the deal here Each room is supposedly cleaned every day when you clean a bathroom every day there really should not be any mildew problem This is the second star hotel in Las Vegas the first one was the Bellagio that had this problem We have stayed at lesser starred hotels such as the Hilton where we stayed in a timeshare double suite that did NOT have daily maid service We did not have a mildew issue there nnOn a positive note housekeeping was very accommodating when I asked for extra towels or extra toiletries Unfortunately their issue is trying to save some money on Tilex I am not one to complain about my room while I am staying at a hotel I am scared that the person I have complained about will spit on my toothbrush or use it as a toilet brush I would rather yelp the hotel once I have left and then share my experience with others nnHubby told me I was being too critical and that the hotel is starting to get run down because they are constantly packed and have a high turn over of guests He played the devils advocate until he saw some nasty splatters on the wall next to the sink Looks like someone had partied too hard and missed the sink It even grossed him out nnAnother gripe I have was service related Many workers seemed to be cordial and even cold not warm and friendly There was not any meaning behind their questions on how things were going or how we enjoyed our stay There was not any inquiry on why I told someone that our stay at the hotel was just OK So I think they ask the questions and really could care less how we felt about our stay Which suits me fine because there are a lot of other hotels in Vegas who would welcome us and care about our stay in their hotel nnThe rooms are equipped with a printer so that you can work and even print out your boarding tickets Unfortunately our printer was broken so I had to waste a good hour of gambling time waiting for the on call IT attendant to come upstairs and fix the printer nnWhen I asked the valetbus attendant on the phone about holding our luggage for a few minutes while we checked out and basically asking if it were the same person who would be obtaining our luggage and then bringing it out he sounded peeved that I would even ask the question assuming that I would know that it would be two different people so that I would obviously have to tip both of them nnI would have left less than stars but the hotel does have some strong points The lobby and the water and floral displays are beautiful It is location is centrally located and attached to the Venetian it is older sister The hotels spa Canyon Ranch is amazing Also there are excellent restaurants in the Palazzo and the Venetian If you did not want to leave the hotel you would have everything at your fingertips There is even a Walgreens just outside the hotel nnThe casino is small so we ended up playing at the Venetian Bellagio or the Wynn There is a small nonsmoking section but I did not see anyone policing the person who was gambling and puffing away in the area nnIm not sure I will ever give the Palazzo a second chance because I really really wanted to love it there Unfortunately our first date was a flop so I am really not sure about a second date