text: It looks like everyone has had a similar experience I have been at the same address for years and never had a package stolen or lost until Haute Look decided to use OnTrac One and only time I will allow that to happen When I called customer service they acted like it was not a big deal that my package was loststolen they told me to call Haute Look to send a replacement Well Haute Look cannot do that because the inventory is always different each day Once it is sold out it is gone I do not want my money backI want my Orla Kiely Dress at off I am going to file a complaint with the BBB