text: The Front Desk staff is the antithesis of hospitality When checking in we were informed that without reservation there was a walkin rate of x per night after pulling up a reservation of y per night on Expedia With no option to honor a competitive rate we were made to literally sit in the lobby book the reservation through a third party and then wait another minutes for the reservation to populate in the aloft system The gentleman Dee who assisted us was one of the least accommodating people in the business busy on his personal phone half the time and second only to his am counterparts who were equally displeasing at checkout nnThese people are your first and last impression aloft get it together Your employees just earned you a scathing Yelp review a vacation horror story in customer service and about less future customers in the immediate Congrats