text: I cannot even begin to say how many poor customer service experiences I have had herennWe used to do lunches a few times a week at my old job and Zipps seemed to be one of the regular spots although I always made a fuss Rather than being stuck in the office and miss out on the lunch gossip I always opted to go and EVERY time it was the same old storythis place is never too busy during lunch but service is slower than the second coming It would take hours for the small group of us to make it through lunch Not to mention that after consuming my first beverage the glass would remain empty my number one dining pet peeve nnI do have to say that I cannot completely hate on Zipps because their food really is good They have awesome nachos and sandwhiches I have never been disappointed with the quality of my food And when I was having a calorie splurge day Zipps pizookie was the perfect way to do it nnZipps gets a star rating from me but if they get their service act together we can negotiate a better score