text: Let me explain the stars I give LoveSac stars for their product Love love love it We have their Sactional series and think it is the greatest thing great quality fun to configure soft comfy So definitely you can not go wrong with the product nnHowever good luck dealing with the staff Every single time we have bought something it is like having all of our teeth pulled It feels like they have no idea what they are doing Luckily we have gritted our teeth and stood our ground and everything has worked out each time nnBut on a recent visit we were one of at least three customers in the store with complaints and problems in a minute period Should not they realize that if so many people are complaining they should do something about their customer service Plus give more respect to repeat customers Order online instead to get the great product and have more control over your transactionnnUPDATE I want to say that Roy has definitely come through for us this time and impressed us with his initiative go Roy But this weird service issue has been ongoing since So like I said it usually works out and there is at least one conscientious staffer but in general the service is frustrating