text: First things firstnThe wax is great Quick thorough as painless as possible nnNow service is a different story I had always received good service but this last time was really really annoying nnWhen I first called I was immediately put on hold for minutes and seconds What about a I am helping another client can I call you right back After I booked I realized I did not have my debit card so I called back Another hold about minutes to ask if I could give them my card over the phone No dice it is against their policy But they said just call us back if you need to reschedule We have availability before or after So it turns out I do need to reschedule I call a rd time and placed on hold a THIRD FREAKING TIME And of course now they do not have the availability to switch my service Uggghh Fine I will just rearrange everything to keep my original time Finally an appointment nnWhen I show up there are girls chatting behind the counter And when I finally get in the room to get the service the esthetician does not speak to me at all Not one word Perhaps it was just an off day for everyone involved Next service I will update my rating if things are different