text: Oh TAO I so badly wanted to give you stars but your overhyped restaurant had some sever issues we need to address out of stars for delicious food but terrible customer service Word to the wise TAO a place where the customer is always wrongnnHeres the skinny we dined deep Saturday evening while in town celebrating my nd birthday It is Memorial Day weekend and expected to be a madhouse in Vegas so I made every precaution to secure reservations be on time for said reservations and ensure my entire party was on time with me I may not be Kim Kardashian but perhaps the manager failed to note that my reservation was made by someone who works directly with them and asked for my party to be taken care of I am also assuming they did not know that I am a celebrity publicist in LA and have sent numerous clients to spend thousands of dollars at their establishment Maybe if this was noted my party would have received better service nnFood my boyfriend and I split the chicken dumplings the spicy yellowtail sushi roll and the chicken pad thai More than enough food The pad thai seemed to be in a neverending bowl It alone would have fed the of us easily The dumplings were the best choice out of our order Fresh steamed and flavorful I only wish there were more in an order The roll was good but nothing special My friend had the BBQ pork and it was phenomenal I would look into that if BBQ meats are your thing The pad thai was pretty standard It was also good but nothing to write home about Nonetheless I was pleased with the overall good experience The crowning glory was the giant fortune cookie that was sent out for my birthday it is filled with both vanilla and chocolate cream oh hey ying yang which was the only good move by the restaurant the entire mealnnThe service this is where things get rough We sat down for our pm reservation around pm We did not mind the minute wait We are a large party and it is Saturday night reservations can take some time I get it We sat down and did not see a waitress for nearly minutes When she finally came by the table she took our drink order and bounced for another minutes or so My friend asked for an iced tea that minutes later had never made it is way to the table When we asked about it the waitress took another minutes to bring it claiming that they had to brew a new pot Ok Then when we were an hour and a half into our dinner order waiting for more beverages the waitress was MIA We finally called over the manager and asked if we could please get some drinks one of which had already been ordered and never brought to the table His response was what Are you trying to get something free out of this I am sorry No We are trying to get our drinks and spend more money in your establishment Wow The next epic failure of this restaurantnightclub comes from the security guardstaff My boyfriend got up from the table to take a work related call It was noisy inside so he stepped outside to take it When he came back in a security guard grabbed him by his shirt and said where do you think you are going Get in line To which my boyfriend responded I have been sitting with a table of for nearly hours I just stepped outside to take a call The guard then responded yeah right and grabbed him by his shirt collar When he turned around to radio someone my boyfriend just yanked himself free and walked inside The final straw was when the waitress asked if we would like to divide the tab We said yes and tried to be fair by making a few groups so as not to create separate checks for her Tiktok hour later literally she plopped down the checks with a look of irritation and left nnTotal time in restaurant due to slow service hours It was nearly midnight when we finally leftnnThe club was hopping but we were not interested in that We just wanted a nice dinner in what seemed to be only a mildly busy restaurant A party of would have left a much bigger tip had the service been respectable I get that everyone wants to dine here but that does not mean you have to stop creating a great customer experience for those choosing your restaurant There are MANY other options