text: They have the most unprofessional and rude billing department in all of North America nnI lost my ATM Card and had to wait for my bank to send me anotherwell I received it on the th and my bill date was on the th nnOK so here is the scamyou revert back to our Mail in rate of and a admin fee because your cancelled card is not valid Now if you pay us for the whole year I will give it to you for and will waive the admin feeSHUT UP nnSo now what is normally is for one month but if I give you you will waive the admin fee Did not you say you never do thatOh yes you do and it cost in the form of an annual pre paid Membership NO THANKSnnTHEY SPEND OVER MILLION A YEAR IN DIRECT MAIL TV AND RADIO ADVERTISING FOR NEW CUSTOMERSI HAVE ONE QUESTION Why not spend a year keeping the customers you have HAPPY Word of mouth is worth a lot more than your big ad budgetjust a thought