text: I am disappointed with Cox Service and their billing practice It appears that they are attempting to deceive customers with a new promotion I was very happy with finally being able to receive promotional pricing for services that I use Usually existing customers are excluded from the best promotions I was so happy that a door to door rep was able to give me the promotion I had received in the mail a few days prior had called on and been denied over the phone The service hookup for upgrades a few days later went well and I was so pleased that my bill would be going down quite a bit and that all changes were of no cost to me Well today I learn that Cox has charged me a previously undisclosed early termination fee that they have to now investigate before they can credit my account WHAT charge on my bill and I did not terminate anything All I did was reup for a couple more years Just when I thought Cox was finally showing some appreciation for a long term customer Not I am also concerned that this error may hit a bunch of people who signed up for the door to door deal Many people may be charged this fee and not realize it I will not hear anything for a week on this I am so disappointed in Cox and what appears to be a scam