text: I have been a valued Apple customer for nearly ten years but I have recently noticed a sharp decline in the highlevel customer service that drew me to Apple to begin with My most recent experience is a classic examplennI was on vacation when my iPhone took a dip in the Pacific Upon returning I stopped by the Apple store to have it replaced only to learn that they would not even talk to me without an appointment and the soonest appointment was two hours later I found this odd as there were several employees loitering around I guess their time was more important than mine nnI rescheduled a couple of days later when I knew the store would not be so busy Upon arriving I could not get any of the employees to acknowledge me to check me in for my appointment I finally decided to rudely interrupt two employees that were in the middle of a meaningless conversation I was checked in and waited nearly minutes PAST my scheduled appointment before I gave up and walked outnnSo hopefully the third time will be the charm Not really Same scenario as before I booked struggled to get acknowledged then was rudely greeted by the Apple Genius a solid minutes after my scheduled appointment I had three issues that needed to be resolved including loose screws on my laptop a broken iPod touch and my waterlogged iPhone The Genius told me that he only had minutes booked and could therefore only take care of one of my issues I kindly told him that his schedule was unimportant to me as they have burned over an hour o my time I explained my displeasure and the Genius responded to me by saying well what do you want me to do I responded by saying nothing much just your jobnnAfter they replaced my two Idevices I told them that I would gladly take my laptop and my business elsewhere Upon leaving the manager asked me what the problem was Upon explaining he said that they have missed their numbers the past few months prohibiting him from hiring new staff I kindly responded that the problem was not the quantity of his staff but the qualitynnI look forward to taking my annual k in Apple purchases elsewhere