text: The service in these stores depends on the local management and individual sales persons You can get a very personable geek who will talk your ear off or you can get someone like the guy at this store who clearly did not want me to have my phone worked on hour before the store was due to close I had bought the phone from them and called to tell them it was faulty I needed a software update and was told it would only take minutes When I arrived this guy tried to say it would take over a half hour and I should come another day Puhleeze The place was not crowded or anything nnI informed him that I already knew it would take only minutes and he suddenly found someone to update the phonennThese stores always seem clean and organized This one had a lot of products on display so i was able to look around while the phone was being updated The guy who worked on the phone was very nice and informative about what he knew of the phone You know it is really the staff who determine whether you want to go back to a particular Verizon store Other than the one guy who tried to avoid helping me my experience was decent