text: Costco is usually very good with their customer service but in the past year I have been very disappointed The location itself is good but the customer services reps at the counter have not been friendly the past few times we have needed to return an item and this past trip they upset us a great deal I have no issue with their policys but rather with the employee not knowing the correct information and assuring us the issue will be resolved and then on our next encounter denying that those words were ever said We will be looking for a better location from now on with friendly and helpful employees