text: ATT UVersennI admit I have more motivation to complain about a service than write a compliment about it But if I were looking at changing cableinternetphone providers I would want to know this nnI have had Time Warner Cable Charter and ATT UVerse Easily I was the least satisfied with TWC I recently left Charter once UVerse came into our area since it has the best to offer as far as DVR channels provided for price including promotions such as HBO Showtime Big Ten Network NFL MLB networks etc and the gift card for signing up Charter is better for high def TV ATT you pay extra faster Internet and unlimited phone and fax line is free if needed Although faster Internet that Charter advertises may be overkill as Consumer Reports recently noted that mbps is the most that the average consumer needs and I get mbps with UVerse which is slower than Charter nnATT UVerse has the worst customer service by far Recently I have had about a month of contacting the company via telephone and online chat for problems with transferring my phone number from Charter to UVerse Something as simple as this still has not happened The telephone customer service agents cannot give me anything in writing no email letter anything and cannot contact Charter directly or if they do they ask that I call Charter already have times ATT Uverse customer service agents have horrible documentation of the previous communications with their customers They also call and leave messages that are so mumbled I cannot understand them They also promise to call back at certain times then never call back nnI was also promised my first bill would be tax and the first time activation fee of would be waived My first bill is about and no one appears to be able to address this fee or find documentation of this quote and as above ATT does not provide anything in writingnnSo if ATT UVerse offers you a deal that sounds too good to be true likely it is And hope you do not have any problems with your service because you are likely on your own