text: I have had two major repair jobs done here and both made me a bit uncomfortable so I am not planning to return Their only diagnosis tool seems to be the computer reporting tool This leads to things like wanting to replace an entire part of your car the entire ignition system transmission etc if they cannot identify a trivial problemnnWhile they have never done anything that made me suspect they were suggesting things to run up my bill it seems more like they do not know how to diagnose the specific problem and just ripp it out and replace it all is their modus operandinnTheir prices are on the high as well to the point that they actually threw in some free repairs that I know to be nontrivial after I complained about the amount I would spent and still did not have a working vehiclennLastly service is extremely slow both jobs I had them do my mechanic back in TX could have done in a few hours instead it took them overnight and I dropped the vehicle off in the morning both timesnnI tend to keep my one star reviews for outright scamsfood poisoningetc my review of Big O is just barely above that line