text: Awful experience dealing with sales Did not even get the consultants name I can only tell you she is blonde with shoulderlength hair and much older than the other front desk girls I have met theren She was busy signing up a client when I arrived but was nice enough to let me know she would be with me shortly After minutes she was still with her new client so she asked the receptionist to give me a tour I did not mind She was knowledgeable I asked if they sold individual sessions and she confirmed n The consultant wrapped up with her guest as we returned to the front desk There she skipped introductions and immediately asked me what I was looking for I am not new to tanning and my skin is naturally tan so I knew I needed tans at most Enter the rabbit holen I said I was interested in individual sessions unless there was a package of that would save me a bit if I paid up front She was affirmative and stated I could get a prorated membership for the rest of the month there was about a week and a half left then cancel I jumped at the offer because the price for unlimited tanning for the rest of the month vs sessions was a steal n This put her on overdrive She was very chatty in between explaining eyewear lotions and my membership She asked for my payment and explained that she was running my card for the prorated amount and I agreed AFTER swiping my card she said I would be billed on the st of next month on the same card Confused I asked so I am paying for this month AND more next month For what She replied Yeah You can cancel your membership after the month This is what we talked about I apologized because I apparently misunderstood I only wanted to purchase a package to the end of the current month and thought I could cancel before paying for another month I asked if this was possible She assured me that that is what we were doing Not convinced I asked her to clarifyn At that point my card was already processed and in one breath she asked me to sign for it and repeated This is what we talked about Her tone was so matteroffact and I slowly grew agitated Still I apologized for the second time and told her That is not what I understood I would have purchased individual sessions if I knew I had to commit to another month I reminded her of my initial request for sessions With the same curt tone of voice she replied Well I already ran your card I thought that is what we talked about I explained everything to you You can call our billing department but there is nothing I can do now Please sign here I told her I was not comfortable signing for my transaction because we were not clear on our terms She said I know but I need you to sign this Again I refused She said You have to sign I could lose my job It looks like I committed credit card fraud The upset part of me thought Well you SOMEWHAT did And Good now you will actually do something about it besides deflect me to that automated abyss we all know as billing Instead I insisted there had to be a way to void the transaction She said there was nothing she could do What credit card machine does not have the function to void At an establishment that routinely performs large transactions no less I did not believe her but I was sympathetic I told her I was not trying to get her fired as much as I was not trying to commit to another month of tanning and that I would sign it though I was very unhappy We went in a few more circles about what she swore was clear and what I understood This is when she sat me downn I appreciated this much because I could tell she tried to hit her reset button She lowered and changed her tone of voice Then she asked if membership was explained during the tour almost as if she was going to blame someone else for misinforming me I told her I only inquired about individual sessions She then got on her phone to speak with billinga manager but to no avail In the blink of an eye she was highstrung again and she nwalked me back to the front desk to sign Defeated angry and trembling I signed While she printed and explained our agreement I checked out All I could think of was the Better Business Bureau who I have never felt the need to contact until then I asked for a billing dept number and she said it was on the paper I stormed out A few moments later the receptionist who observed the entire thing opened the door and called me back Before we went in she was genuinely apologetic and lowkey told me that the consultant has a history of these experiences This much was obvious Anyhow I guess billing called her back and we were able to cancel the upcoming membership on the spotthis plus the sweet receptionist is what the extra star is for Overall a total waste of my time