text: So to begin with overall I do like this hotel The accommodations are okay the casino is alright and the eateries are pleasant nnHeres the big HOWEVER nnIF YOU EVER LEAVE YOUR BAGGAGE IN THE HANDS OF THEIR EMPLOYEES OR IN THE BELL HOP AREA LOCK YOUR BAGS nnMy boyfriend and I vacationed there May and when we checked out our baggage went to bell hop because our flight was not leaving for another hours nnWhen we got back home in Honolulu we found some personal items brand spanking new MISSING nnI called the hotel and TWO weeks later they are still giving me the run around about how to go about filing this complaint Initially they allowed me to file a complaint and i got a report number Then they said call the RISK MANAGEMENT office which I do not think exists to follow up I have called the office EVERY SINGLE day and EVERY SINGLE time it goes to voice mail saying they are busy or away from the desk They must be playing all day because cannot get them to answer ONCE When I brought this up to a manager about how i cannot get a hold of the RISK MANAGEMENT they said oh they must be backed up WAIT That is the last thing I want to hear That they have SO MANY report complaints that they re backed up WTH nnSo I call front desk and i end up talking to several different managers saying they will get back to me THEY NEVER DID I asked to be connected to an actual speaking person from the Risk Management office and the managers say they cannot connect me How sketchy is this Then just recently the manager said they do not even have my report number THAT WAS IT I HAVE HAD IT UP TO HERE nnIts very frustrating because as paying guests we should get the treatment and respect and so far the only thing I have walked away with is that THE ENTIRE CORPORATION DOES NOT CARE They have not called me back since they have not offered to take care of some of the expenses nnI wanted to share this HORRIBLE experience over yelp because I do not think anyone else should have to experience this nnBy the way if you ask to speak to a manager do not even bother I would put their name on here but I do not do threats Yeah that is right I just called you out