text: This was the single worst car purchase experience of my life Some time ago I purchased a new series from Chapman BMW When I received the warranty wallet card in the mail I noticed the in service date was wrong and was dated months prior to my purchase I called BMW to correct what I thought was a simple clerical problem and was informed that my dealer had punched the car as inservice months before I purchased it and that the warranty period would run from that date As a result of that action I did not receive the well advertised full duration warranty and included maintenanceI received months less Every page of the purchase documents were marked as a new car purchase not a Demo and not a Used car The salesman even went to great lengths to tout the warranty and maintenance during the test drivennAfter endless letters to the dealer and escalating this to BMW of America there was no satisfactory resolution BMW North America refused to stand up for the full warranty period and simply shoved me back to the dealer After much back and forth Chapman sent me a letter promising they would honor the remaining months warranty and maintenance When I asked what would happen if I moved out of state they simply repeated that they would cover the warranty for months but could not extend that to other dealersnnAfter some research on the internet I learned that some less ethical dealers like Chapman punch cars to record them as in service even though they have never been sold so that they can collect dealer rebates from BMWnnAltogether a horrific buying experience I have since bought additional BMW vehicles an X and Z but from BMW North Scottsdale where the sales process is honest and straightforward