text: The reason I Yelp is for entertainment and because I use the reviews from others to choose where I spend my money so I like doing my part by sharing my own experiences My intention is not to get free stuff Ever I rarely write negative reviews and the reason I wrote a negative review for Zoes was because I believe the conditions of the restaurant were a health risk That being said here is my update So one of the managers from Zoes asks for my phone number so he can find out more information I give it to him willing to share my experience He calls me hears me out and apologizes Then he asks for my address so he can send me a gift certificate Unnecessary I tell him but nice touch So I give him my address Now weeks later nothing I messaged the customer service person who had contacted me initially just to let her know the gift card had not arrived Just pretty surprising the level of poor management I am no longer wondering what happen to Zoes because it is pretty self evident