text: This review is not so much for this location but the parent company Foodmaker Inc Headquartered in San Diego CA nSeveral years ago a manager at this location presented me with a special card that had no expiration and entitled me to free combos or other types of food It seemed ironic to receive this gift after a short conversation with the manageras I am from San Diego and have been a big fan of Jacks since they were a local San Diego chain It is almost as if I am being rewarded for years of brand loyalty Several months ago this card was taken from me by someone at this location he informed that their was a mistake and that he needed to confiscate the card I reluctantly handed it over not wishing to because a problem in the restaurant I notified Foodmaker via email about this and all they did was send me a form letter back never contacting me personally My girlfriend experienced a problem at the AW next door and not only did they personally contact her but sent her Be Our Guest cards allowing her to have free combos at any AW store Problem corrected in days After waiting another month I again contacted Foodmaker asking for some sort of explanation again the exact same form letter with no personal contact So thanks for nothing Foodmaker after years I will be taking my business to AW and InOut