text: El INCONVENIENT Bella nnProblem experience I was given a gift certificate for Christmas some time ago It was originally for a VIP pedicure but I asked if I could get a manicure instead and that was fine The gel polish chipped after a few days so I went back and they fixed it no big deal I thought Except I had to wait for the original girl that did my manicure to fix it a minute wait nnProblem I showed up on a Saturday with no appointment nor did the three women behind me have an appointment yet they were taken back right away Hmmm So I got up and asked how much longer would it be The man with the tattooed arms said oh did you pick a color I said I want gel polish he then seated me with a woman who did not know how to apply it So I already had been waiting mins out front then another ten to be told the technician did not know how So I got up and left However the fool that I am called for an appointment the next day and the tattooed man even apologized to me So I figured ok they made it rightnnMonths go by with the occasional pop in for a fill no issues never really got the wow factor but close to homennLast and third problem EVER calling in on a Friday for a Saturday appointment because I have learned my lesson I made an appointment for a basic fill and a hair cut after being asked if the nails were all I needed so I said why not I will splurge I walked in Saturday at pm as per SAMANTHA the front desk woman who made the appointment over the phone had said when my appointment would be The girl behind the counter did not even say hi asked what I was in for and I gave her my name A few seconds and clicks of the keyboard later She asked again what I was there for and how to spell my name At this point the impression was that my appointment made with Samantha the day prior was not saved perhaps So the girl said ok we will be right with you with a puzzled look on her face still nnI sat down and Samantha came over to ask me about the backfill she assumed I wanted I stated no basic acrylic fill regular polish and a clear gel top coat She was standing at the counter while the girl was figuring out if I truly had an appointment or not so I know she heard me SAMANTHA proceeded to tell me that customers do not do that Hmmm Your brochure of services states that you do Then she proceeded to explained to me why customers do not do that which I took as to what I wanted was a HUGE INCONVENIENCE to the technician I simply stated that was all I wanted and as someone who has been in several times before and had the same thing done why was it such a problem now So SAMANTHA turned to the tattooed man made a face then he said come here in a tone that made me feel so unwelcomed I got up walked towards him and said Nevermind this is not the first time I have had issues with this place and I left nnI ended up going down the street spending much more on my nails then I had anticipated spending at El RUDE Bella and was extremely happy I also went to Great Clips and spent less then half of what I was going to spend at El INCONVENIENT Bella for my hair cut and it was wonderful I suggest you go see Chelsea at Great clips on Chandler Heights and Higley AMAZE nn I will say that two weeks prior I had brought my sister in with me we had fills and polish done both of us stunned they wanted to charge just for clear gel top coat when the brochure said We chalked it up to a language barrier but they speak fine EnglishnnNeedless to say I am never going back and if yelp does not get through to them I will be mailing a letter to the owners and BBB