text: I have been going to Altered Ego for a while now and absolutely love it I recently moved to CA and still go visit them when I am in townnnLet me first start by saying that I did have one HORRIBLE experience here when I made an appointment for a partial highlight and cut with Kasondra on a whim My normal gal did not have any available appointments so I decided to test Kasondra outBAD IDEA I came in and took the time to explain in detail the type of color and look I wanted She was very sweet during the process however when she was finished there was absolutely no difference at all I am naturally a brunette and have always liked to have naturallooking golden blonde highlights Kasondra gave me no blonde color and my highlights looked brassy and unnatural On top of that I had asked for a trim of my layers and it literally looked like someone had taken a butcher knife to my hair It was completely uneven I went into work the next day and my boss felt so bad for me she allowed me to take hours off to go get my hair fixednnEnter Tawnithe owner of the salon I called in a panic needing to get my hair fixed as I was leaving town on vacation The salon offered to put me with Kasondra again but needless to say I was not excited about that option Tawni was AMAZING She completely fixed Kasondras botched job on my hair and made my highlights and color look phenomenal Tawni was also so interactive and engaging the whole time I was in her chair Her assistant Sonni even gave the most wonderful scalp massage Since then I will only see Tawni and trust her with my hair One thing I will say is since she is the owner of the salon and very busy you are often there for a long time with other stylists washing your hair and blowdryingstyling younnI gave this review stars because the salon is so quaint the staff is lovely and Tawni is awesome I will never go back to Kasondra again but Tawnis service recovery turned a horrible situation into a positive one