text: I held back last time to make sure I was basing my experience on what I had not just thought because of other people experienced nnFirst problem took calls to get my plane ticketsnSecond problem was they did not understand what I wanted Ordered my plane tickets for the wrong day They never sent a confirmation letter I thought I saw it my mistake it was the wifes However them ordering for the wrong day is theirs fixing as a one time courtesy on Christmas EVE BAH HUMBUGnnThird problem fixing this will fix the other problems I only understood half of what they were saying To fix this they need tobring the jobs statesidennThe luggage issue I can work with it and get around it but not the other parts nnLANGUAGE BARRIER