text: Brett Rubin the Assistant Manager of the Wynn Hotel pretty much ruined our stay She was rude disrespectful and even threatening A terrible example set as the face of the Wynn hotel establishment to us as guestsnnIll keep this short and sweet You will be charged a per day incidentals fee ON TOP OF your room fee that will remain as an authorization on your card until your stay is over Then it drops off The staff will NOT tell you this when you check in because for some reason they feel its ethical to not mention the additional they will be locking from your available balance on your card nnUnfortunately my card declined because I expected my bill to be for the room and they were trying to authorize nearly instead In addition to this my card had been stolen the night before because i was robbed Brett Rubin the assistant manager for the Wynn hotel actually called my room and began scolding me for not having the sufficient balance on my card to cover the room and incidentals She demanded that I get to the front desk immediately and rectify the problem or else I told her I had no idea what she was even talking about and no idea why she was trying to authorize when my stay was to cost nnHer tone was disrespectful and rude She spoke to me as if I were a dog she was slapping with a rolled up newspaper and as if I were trying to get out of having to pay She used phrases which made me feel as if I was a squatter in her hotel trying to get away with a free stay I was completely floored by this and actually started laughing because I was so thrown off by her abrupt tone and rudeness It got to the point that I chose to end the call nnShe actually redialed my number I picked up the phone and said Seriously It was at this point that she began to threaten to call security if I did not get down to the front desk to arrange for payment within minutes I told her that her personality was horrifying and that I will take care of the payment and hung up on her I spoke to the front desk about my interaction with her and they literally could not care less I was so blown away by how she spoke to me that the entire rest of the stay was a total downer I felt like an unwelcome cancer in their hotel and feared running into her wherever we went I was actually so upset by the phone call that I ensured she would not be at the front desk when I came down to arrange paymentnnIf you sort by reviews poorest first you will see that the consistent problem with this hotel is the staff If she is the one doing the hiring then I am not surprised Bosses always hire people like themselves and i am floored that she is so high up in the pecking order at this hotel Her demeanor and personality are offensivennThis hotel is gorgeous comfortable and great but I will never stay there again because they treated me like a theif and a freeloader And this was after spending over in an open tab at their night club XS Steve Wynn needs to be aware that his hotel staff are ruining the reputation of his hotel