text: I was in Vegas for four days It was my girlfriends first visit to Americas Playground and I was hoping to show her a really great Vegas experience So of course we needed to have a spa day I hunted around for a good deal and a good spa and settled on the PH spa I had this whole plan to surprise her and everything It was hard to get away from her to make the reservation so I txtd my mother who was also in Vegas for her own engagements who made reservations for us I did not find out until later she actually PAID for the massages too Yea she is awesomennAnyway I digress So my elaborate plan is in motion and we venture to the spa and we still had some drinks in our hands and as we approached the reception desk we were NOT greeted with a friendly Hello or a How can we help you NO The guy at the desk abruptly says You cannot have drinks on the premises However his entire demeanor changed as soon as I sad we were checking in They accommodated us right away and took us to our respective areasnnWhen I arrived at my locker and found my robe it was missing the waist tie and I had to ASK for one REALLY So our appointments were at pm and yes we were early so I watched the old in CRT TV in the lounge which was fine I guess I went back to the locker room desk and noted the time pm I informed the guy that my massage was supposed to start minutes ago and he said You need to wait in the lounge Five minutes later the massage therapist came to get mennHands down she was amazing We paid for Swedish massage but I asked if she could do some deep tissue on some areas and she happily obliged nnNow this is the WORST PART After my massage I went to go pay at this point I had NO IDEA my mother had already paid for them and they happily took my cash It was not until minutes later when I spoke to my mother that she had paid for themnnI went back down to the Spa to find them on the phone trying to call my room only because my mother had called to ask them WTF happened They were supposed to give us a card and everything when we checked in and my mother said it best They completely ruined the surprise for younnThey were able to give me my cash back but my mother is still not pleased with the situation I am going to try and call myself tomorrow and will update with what transpires