text: Well seeing that your response was as snarky and judgmental as your employee I spoke with over the phone I guess I will tell the details of my experience thus far with Simply Property Management of Phoenix AKA Paielli reality inc n FIRST of all I would like to apologize for implying that this place had Bed Bugs when I moved in That clearly was not the case We must have gotten them from a hotel or maybe the babysitters who knows But the fact is this could happen to anyone n Now please let me tell you my experience with this company so far and why I was so heated when I called in to report this issue First the loops you have to jump through to get qualified for the rental are mind boggling That is good news if your a landlord Which it is pretty obvious this is a landlord driven business and once the customer has been landed well good luck to the customer Or if your a landlord your client the one staying in your house Hello customer service where ya atn SECOND how was the dishwasher treating me why it took you TWO MONTHS TO FINALLY GET ONE INSTALLED absolutly unacceptable not to mention the day my wife sat home waiting for the appliance guy to never show up That is not an exageration by the way MONTHS I waited why they looked for a part to fix a samsung dishwasher emails phone calls so much inexcusable wasted time n THIRD the nice agent that rented this property to me I conducted business with on the side and she did not have very good things to say about this company After renting this place to me I called her to tell her of the dishwasher problem to find out she had quit she said the management was to much pressure But the place was so niceI really wanted it should have listened to her Then two months later the next agent handling my account was gone That says a few things when your overturn is that high am I wrong n FOURTH Greg the owner did not email me personally or reach out to me with any concern But he sure did quickly hop on YELP to try and clean up his appearance TRUE COLORSn LAST BUT NOT LEAST nTone The way I was spoken to over the phone on two occasions is the main reason Its funny call it what you will But this was worse than waiting two months for a dishwasher I do not appreciate being talked down to Very condesendingn I rent my home in Utah so I understand the industry can be tough which is even more reason to treat good renters well good n By the way not once did I say I wanted to break my lease We love the place Maybe I will buy it I know the owner wants to sell Especially after I personally told him of my experience If I do buy well I will make sure Paielli doesent get a cut n For anyone reading and wondering about the Bed Bugs Well my year old son woke up one night at about am with about or so bites on his little legs We did some research and stayed up all night trying to spot one Nothing So we got an inspection the next day and we found a few Apparently these are a nightmare and spread very quickly so we paid bucks and had the place heated and sprayed What a terrible weekend we basically moved out and back into the house Worst Thing Ever I bet I do not sleep good for a month n Do Not be mistreated go somewhere else