text: I am on my third NookColor in as many months I have spent more time problemsolving the product than using it n nEach time I worked with my local BN store and BN telephone technical support staff to resolve the numerous problems I had encountered with the NookColor I have become more and more frustrated with each encounter The first Nook I bought was on December onlne and received around December I returned it because it had a line across the screen I received my second Nook one month later than promised around mid February This Nook had synchronization problems letters repeated when the virtual keypad was used and pages scrolled when certain areas of the pad were touched I received my third Nook midMarch This third Nook scrolled many pages or so at a time without my touching the screen and it eventually frozen nI am finally at my wits end I am afraid that the next product that nwill be sent to me will also have defects I finally asked for a refundnon April th after giving up on working with BN feeling frustrated nand having afforded Barnes Noble reasonable efforts to resolve the nproblems I was told that the original product had to be returned within days to receive a refund That is ridiculous since this was a Christmas present not opened until ten days later on the th and the original defect was noted by my children who pointed out the line across the screen beyond the daysn nI am so unhappy and frustrated with BN nnIn mid April I received my th Nook Color and guess what It too was defective Only after I threatened to go to the media did I get my money back Their customer service is a farce