text: Ididnt have the foresight to check reviews before signing on with this company but regret doing so We bought the yr contract because they convinced us it would save us money in the long run Ha Fine shame on me however that does not explain or excuse the HORRIBLE Customer service attitude Whoever answers the phones cut me off midsentence to transfer me to someone else who was abrupt and cranky Also I am still waiting for permanent filters that have been backordered for quite some time And yes I have already paid for themnDO NOT GIVE THIS COMPANY YOUR BUSINESS