text: I just read Anna Gs review and totally agree with it The store has a similar inventory to other similarsized Sephoras However the beauty studio staff takes the grand prize on rudeness The employees in this store need much better training on customer relations The only thing this store has going for it is its location and the Sephora name If it was in any other location no one would likely go to this store because of the employees Overall my experience here was horrible I will always shudder as I walk past this store in future Vegas visits I will never encourage any of my friends or family to shop at this storennI was in Vegas for my friends bachelorette party I had called in two days prior to schedule a makeover appointment for our night out I knew I needed new makeup supplies I am out of foundation mascara powder I wanted to buy some new eye shadows etc I scheduled a makeover for myself too So my makeover was scheduled for pm and my friends at I am in general frugal BUT I like to spend money on things that matter To me good quality makeup is an investment so I suck it up and spend when the time comes to buynnI got there and this nice older gentleman greeted me I asked him where to go for the makeovers and he directed me to the general area Although he did not seem to know much about the beauty studio the fact that he greeted me was a plus in my booknnThe ordeal began when I got to the beauty studio area There were three girls in the red and black coats chatting up a storm with each other I must have looked like someone with no money to spend because I stood there for five minutes in front of them before one of them even acknowledged me When I asked about the makeover they looked me up and down no smile made me feel like I was intruding then one of them finally asked had I bought the gift card yet the cost of the makeover nnWell it was my first time doing the makeover so I had no idea you had to buy the gift card first It turns out you buy the gift card after the makeover Per my cousin the Sephora makeover veterannnDutifully I went to the cashier and paid for me and my girl friends makeover When I got back to the beauty studio area not one of the girls could be found I circled the area a few times and finally another one of the girls came back to the beauty studo area so I told her I was there for my makeover and I had an appointment She had this blank look on her face no smile and said she was the one who will be doing my makeover She never introduced herself It was only later that I found out her name from her manager I will not mention her name here but you know who you arennShe said she was finishing up with her other client yet and told me to wait I looked around and sure enough there was now someone sitting in a onceempty chair I said sure After all what could I do I understood sometimes things just go behind schedule She apparently believed that was the end of her responsibility in customer service since she did not tell me where to sit nor did she give me any reading material and she pretty much ignored me for the next minutes Remember my friends makeover was scheduled for pm It was now We had dinner reservations at pm Time was running out She did not seem to be getting done any time soon so I started looking around the display shelves I figured being the customer service expert that she was she would look for me or page me when she was ready When I got back to the beauty studio area she was working on someone else What the I looked at the appointment booklet and my name had been crossed off What thennWhen my friend arrived a few minutes later for her makeover I was fuming When my friend found out what happend she did not want her makeover anymore Thankfully management was very appologetic and gave us our refunds Thank you for saving me on this Vegas trip