text: We had Cox for over years It was fine We used it only for internet and streaming Paid mo We recently moved and wanted our service transferred to the new house Turned out they needed to lay cables first to do it They spray painted all over our property I mean it looks ridiculous They said they would schedule a work order and that we would be informed of the date We never heard from anyone Over the course of the next weeks we called and spoke to two different reps that assured us they would get us an answer and call us back Again we heard nothing After weeks we called again We were on hold for over minutes transferred to different people They had it noted out estimated date for the work order was January This was requested in August of Finally we asked to speak to a supervisor hoping someone could just get us a direct answer only to be on hold for over minutes We finally hung up We cancelled our service and went with a carrier that actually values their customers and can get us set up in business days at mo nnMonopolies only last so long Consumers demand good customer service