text: Went to pick up lunch today walked in and waited more than a few minutes before I even saw an employee Finally placed an order and the employee disappeared with my credit card to the back Employee returned with the receipt to sign and it took several more minutes for my foodnnI got to my friends house not far away and despite the fact it had been less than minutes the fries were already cold and not that great Baked beans had a weird flavor and were also kind of cold Finally the pulled pork sandwich was also underwhelming and cold Sauce had way too much vinegar Cole slaw looked disgusting like it had been made several days beforennThey probably still could have salvaged a second star except that the customer service managed to drop even after I had left I realized after I got home that when the employee disappeared with my credit card she failed to bring it back So I called to verify that that is where I left it I explained the situation to more than one employee and was repeatedly put on hold They confirmed that she kept my card when she swiped it but they refused to mail it back to me Apparently they have a policy that they can only give it back to me if I come in in person and show ID This place is across town and there is no way I am driving an hour roundtrip to go pick up my card I just do not see how this policy is anything but nonsense Do they really think that someone else would figure out that my card was missing and then be able to figure out where I left it before I do and then intercept it and then manage to make fraudulent charges The whole thing is ridiculous Not to mention that if they just had a credit card machine up in the front where they take all of the takeout orders this never would have happenednnAllinall I wish I would have passed what started as a mediocre overpriced lunch managed to turn into a real headache