text: UGH so disappointed I have been here a few times and enjoyed it for the most partbut since expanding itthey seem to have hired on more staff that is just TERRIBLE we had a togo order that i asked my husband to go pick upi ordered the pollo fundido with a side of rice my husband came home with something that looked like a burrito with a little pile of wilted lettuce on the side okay finerestaurants screw stuff upi have worked as a food server for most of my s to know that it happens sometimes so i got in my car to take it back and ask them to right the wrong THE GIRLS AT THE COUNTER ARE JUST AWFUL i got all kinds of excuses about how she was typing when i called in my order and that is why she got it wrong whatever girljust fix my food so i can get homenow that i cannot eat with my family she forgot to add rice to my order and then acted like she was doing me a favor by telling me she would not charge me for it good thingcuz i did not bring my wallet or purse i sit down and wait for my foodit shows up like a minute later NOW that is great servicei thought i grabbed my bag and headed out the door nnI left thinking that the order was right They would not dare screw it up twice right WRONG i got home to find my pollo fundido covered with COLD sauce and unmelted shredded cheeses the whole thing was ruinedcoldunedibleit is friedi was not about to microwave it so i called the restaurant at this point instead of driving up there for a third time I got the same girl that screwed up my order in the first place ohsorry about thatbut you can come back in for a free meal another timebut let me get my manager to make sure we do thata couple of minutes lateryes madamour policy is that when you come in you can have a free pollo fundidowhat how is it free at this point you still have not fixed my unedible meal at this point it is not freeand what if i do not feel like pollo fundido next time sorry madamthat is all we can offer you Okeedokee i asked to speak with the manager Erikashe then tells me the same thing the counter girl had told menot willing to fix the problem for customer satisfactionon top of the fact that she sounded even younger than the shrew working the counter at that pointi was done all the reviews about the girls working the dining room are correct they were all standing around while i stood there waiting to talk to someone about my orderlooking at methen looking awayi meanhow about a is there something i can help you with i doubt the owner reads this i have seen a few responses to yelp reviewsbut usually only thanking people for good reviewsso i am sure this will disappear into the abyss of internet reviewsmaybe after you have to close your restaurant due to your staffs inability to have attention to detail in YOUR family owned establishmentmaybe then you will read these and understand what happened it was not the foodthe food is usually pretty goodenough to keep me going back a couple of times previouslybut your stafftsk tsk tsksuch a shame how about you teach them to check the food before it goes out are not that hard