text: I stayed at the HGVS in September while I was in Vegas to celebrate my th birthday The hotel the room and the staff were all nice during our stay from Saturday to Tuesday On Tuesday my friend and I checked out around pm We did not realize until about pm while planning to get ready for dinner and the night that we had left all of our dresses hanging in the closet in the bedroom of the hotel suite cocktail dresses and the brand new North Face jacket I had received for my birthday the week prior We called immediately and had security check the room Nothing found We told them we would be there shortly to speak to someone and check for ourselves The room had not been rented out to anyone since our checkout and security placed a hold on the room at the time we called We arrived at pm and had security escort us through the room Spotless room No dresses We filled out a security report and filed a claim with the companys insurance agency which was denied David the security manager who conducted the investigation was rude to me and basically accused me of lying He said do you think that these housekeepers would risk losing their jobs over a dress Twice I called to speak to the manager on duty and was asked to be placed on hold by her and was then transferred to the security department I sent an email to the Public Relations Director and an email to the VP of the HGVS over two weeks ago and have not received any response back I filled out a customer service inquiry online and that was not responded to directly either but was again forwarded to the Security Supervisor whom I had dealt with prior This was a very disappointing experience I have stayed at the Hilton in the past because they are a trusted brand I have never had an experience like this Clearly someone with access to the rooms stole my clothing out of the closet and no one at the hotel will acknowledge or take responsibility for what happened They refused to review the security footage I was even told by one staff member that they do not have security cameras In a Las Vegas Hotel Right I do not recommend staying at this hotel and I am disappointed with the Hilton brand and will likely never stay at a Hilton again nor recommend one