text: Made reservations for people for the Sunday Morning brunch Looking at the reviews you should see a common thread the food is good if sometimes inconsistent the service in horrendous Not bad really horrendous as in stupendously bad Bad in a way you really do not want to use the word bad it deserves so much worsennWe showed up at for our of the clock reservation we then had the opportunity to stare at the reservation desk for minutes because the woman who was supposed to be the hostess was nowhere to be found Finally got sat down as the hostess was talking on the phone while trying to seat us oh such spectacular manners After being sat down bartender came and asked us if we would like drinks Explained that we would like the Champagne and Trifle special He left our iced tea showed up five minutes later Our server took our order of the Sampler Appetizer and brunch items and then wait beganthe long long wait nnAfter waiting minutes no sign of the bartender and someone we had not seen before brought out a saladno sampler platter but a saladthat no one ordered So I am at minutes no iced tea left sitting on the patio thinking something to drink might be nice My favorite smarmy bartender walks by and I ask him about the champagne ordered almost minutes prior Well you are not qualified for that special now let us discount the fact that I spent six years in college so I am generally able to read simple offers with no assistance My friendly bartender obviously was not that intelligent Explaining to him the offer and the fact that I did indeed qualify for it I would like it fulfilled he left as he left I asked to speak to the manager minutes later out he comesI of course still do not have the appetizer that was order over minutes earlier I get an apology and an excuse from him I really was not in the mood for either The last thing I want to hear is Well I just got in a much more acceptable response would have been You should not have to deal with these kind of issues when choosing to dine here I will make sure that everything is taken care of for you That could have salvaged the entire mealnnAt this point I just assumed that Mr I just got here Manager would make sure everything else was going to be smooth I overestimated his ability to run a restaurant My wife went without anything to drink for over minutes We finally received our food minutes after sitting down Not bad if we were ordering something more complex than a filet sandwich with greens or fish and chip sliders Of course the side of curry sauce I ordered could not be delivered with my meal Instead I waited another minutes for that and they still managed to still charge me an extra dollar for a sauce for my cold friesnnGenerally the theme for this meal was the food was ok when it was delivered correctly The service in case I forgot to mention itwas horrid I would use a different word that horrid if I could find one that would turn my stomach dealing with the complete incompetence I had to deal withnnIf after reading this you choose to eat at Englishs Quintessentially Slow Gastro Pub I stole the Quintessentially Slow part from a friend of mine who happens to be a genius I hope your experience is better than mine because I am fairly certain it could not be worse I forgot the cherry on top of this experience was the Bartender telling me taking care of drinks was not his jobnnUpdate I have great respect for an organization that states Our goal is to provide the kind of unique and genuine sort of personal care and attention that our customers tell stories about That certainly was not my experience on Sunday as reflected in my review What also is not stated in that review is the spot note I received from the owner after reading my review Too often restaurants are way too quick to offer free drinks or meals to compensate for problems and layer apologies on top of that What I have found is sadly lacking is someone willing to take accountability of problems In this instance Jacob at Englishs has risen far above his peers Hopefully I will in the future have an opportunity to dine at Englishs and have an experience that I can tell stories about At the least I am now convinced that at least one person at Englishs understands and has a passion for the food service industry