text: Was just here this past weekend as I took my cousin to Vegas for his st Heard good things about the Palms so decided to book my first stay here as it seems to be one of the few hotels in Vegas I have not stayed at For starters the service sucked We flew in on Friday night pulled up in a limo hey I was trying to impress my cousin and could not get a bell person to help us for several several minutes When I let the front desk know about it her response was that there was only one man working for all of the people checking in ARE YOU KIDDING THIS IS FRIDAY NIGHT IN VEGAS This lady at the front desk did not really seem to care so I asked to see a manager She let me know who the manager was and pointed her out Stella was her name Stella walked by several times and absolutely ignored me to which the response I received was oh well Stella is off the clock and our other manager is busy Furious was an understatement at this point Finally I reached Theta I think was her name and she actually gave a shit She heard me out a lot In fact she is the only reason this place is getting more than star She upgraded my room to a suite and apologized nice gesture Still every time I called room service front desk housekeeping or concierge the line was busy my ENTIRE stay In our hotel room we had I think TVs which is cool except NONE of them worked properly This place has gone in the shitter Vegas has so many options for great hotels I would not stay here again