text: I am sure this place has great food and it has kind of a cool young vibe I was a little overwhelmed by the menu so I asked the woman taking my order what sandwiches were the most popular She recommended two and I picked the one that sounded better to me Some sort of club sandwich not a far cry from a sandwich I would typically order so I knew I would like this type of mealnnWhen the food came the sandwich was extremely disappointing The bread was so DRY Not fresh or springy or anything good it was dry and crumbly I took about three bites discovered that the rest of the ingredients followed suit with being disappointing nnSo I brought it back up to the counter and told the same woman who had taken my order that I did not like the food that it was dry and that I wanted to take it back She was sweet and smart and called over another woman I Am guessing a supervisor or a manager and explained the situation This supervisor woman clarified that I just did not like it and told me that they would not be replacing my meal with something else I said fine and just asked for a refund which she unhappily gave mennThe thing that irks me is that they were not willing to give me something else So I leave this place hungry and with a bad food experience What incentive does this give me to go back From the experience I had I did not like the food or the customer service Not to mention the sandwich alone cost bucks If I can go to Sprouts and get a bomb ass sandwich for I want an dollar sandwich to blow my socks off not be a total disappointment