text: What a horrible experience The hotel was so pricey I was expecting a gorgeous room Instead the room was just mediocre There was nothing special about the room I stayed in I thought from reading the description online that the hotel was a more upscale approach to the ceasars hotel and casino But it reminded me of a motel The bathroom shower had no door so it was so cold to take a shower But I can deal with a crappy hotel room The problem was the staff and manager I had trouble checking in on arrival I asked to speak to the manager but they told me he was In a meeting Mind you it was almost pm What sorta meeting goes on that late But instead of meeting with us in person He calls the room because I imagine he did not want to bother to leave his office to talk to us in person I merely had a simple complaint about the check in process but he had no sympathy or care I was not looking for any sort of freebie or compensation I just simply had a suggestion on how he could tell his staff how to deal with the situation But that is the last time I go to this hotel and Casino The customer service there needs help It might need a new manager to get that hotel to where It should be But until then I am going to be staying at the Bellagio It is the same price as the Nobu but it has the best customer service and gorgeous rooms It is sad for NobuCeasars because I visit Vegas quite often Oh well