text: palms hotel has incompetent staff and managers They lost our reservation for our wedding guests accommodationsnnWe were also told our guests would get off the room rates come to find out that was a lie We had guests calling to book our rooms and the hotel was clueless as to who we are and what they had told us They also will not block out any rooms for you so if your guests do not make phone calls as soon as possible they may not have a room or they may not even know your getting married and have guests calling in lol what a jokennThey later tried to fix the situation by honoring us a higher rate than what they had originally quoted usreally after all this mess your going to give us a new rate a higher onennPlease do not give them your business you will be stressed when your guest show up from out of town and the hotel lost your reservation and cannot accommodate youor maybe they canjust at a higher pricennHeather