text: Unbelievably bad customer service along with haughty snobbery I will never recommend this chain or shop here againnnA dear friend of mine is getting married in Las Vegas and she found bridesmaid dresses online through their website The bridesmaids are located in three different states I took a trip to Las Vegas to try the dress on and place my ordernnMy first experience was the snotty clerk that looked me up and down and pulled a size off the rack for me to try on I am a standard size sometimes a and was a bit offended that she did not ask me my size but handed me a size I walked into the dressing room and slipped on the dress When I came out of the dressing room the clerk was no where to be found My friend and I discussed the dress color and fit and how it would look on the other bridesmaids still no clerk to be found I went back into the dressing room to change back into my street clothes still no clerknnWhat I realized later is that Alfred Angelo must size their dresses such that the purchaser has to buy a larger size therefore resulting in plus size upcharges for those ladies who are slightly larger than I So once you reach a size in real sizing it is an Alfred Angelo size and there is an additional fee tacked on reverse vanity sizingnnBut back to my storyIt took over an hour to make the purchase The computer system did not work properly I had to sign a contract that was several pages long and when I decided to actually read the contract and ask questions about things like the additional rush fee and the shipping charge to have it sent to my home in Utah the clerk could not answer my questions and kept having to bring over the managernnThis was January the wedding is in May and I was charged a rush fee Unbelievable nnSo now it is April and a clerk left me a message to inform me that my dress had arrived at the store in Las Vegas It took me three phone calls to reach someone and to get a call back to tell them that I had written on my contract the address in which they had agreed to ship the dress to me in Salt Lake City at no additional charge The clerk argued with me that their policy is shipping I asked her to pull up my contract it was hand written on the bottom and signed by me and the store manager She could not manage to do that and had to call me backnnHonestly I do not understand how a storechain like this stays in business