text: Things got worse after we checked inn There were service people standing with nothing to do but they said we had to see Joe Well Joe was on a lengthy phone conversation so we waited mins for him to check us in Made no sense to make an appt There is absolutely no reason to do things this way All I can think is these guys are on commission When I made the appt I told them I would have to wait and gave them all of our information Joe made us go over it all again Name phone address email address He also asked if we could leave the car over the weekend Frustrating to say the least Can only imagine how long this is going to take Just bad customer service Will not go back