text: I brought a thumb drive to this location when I found a little piece of plastic stuck in the USB connection after getting it from a client I was adverse to contacting the client to get another copy of a workable drive however felt I could save them time by resolving the issue myself The geek Squad rep took the drive to the back spent all of seconds to resolve the issue pulled out the plastic came back out and said the fix was on him Promptly a manager told him that anytime their time was utilized it would necessitate at least a dollar charge as that was their minimum I ended up paying the minimum regardless of what the first guy told me but left with a bad taste in my mouth over the whole thing This review would have been stars and they would have had my business for life but for the stupid policy nGeek Boutique via amazon here I come