text: I am not disappointed by the hour and a half it took me to talk to a technician and I am not disappointed by how anybody treated me there What I am very disappointed by however is the new norm of an Apple product experience About year and months ago I purchased a brand new Macbook Air Previously I had owned a black Macbook and had no problems with it in years of ownership It was by far one of the best products I have ever ownednnI spent a lot of money on the Air and expected it to be just as durable as my previous computer Fast forward to today days out of warranty and I got the service battery notification so either something was terribly wrong or the battery was just oddly low on juice in its lifetimennAfter the wait the technician told me that although my battery had only really used up one fifth of its charge lifecycle that it was verging on failure and my RAM was not recognizing her OS and that could mean an entire logic board replacement nnThankfully it only turned out to be the former after a hour wait I talked to someone at Apple on the phone and they told me it would cost to replace the battery I refuted that although this computer was days out of warranty the technician told me it was the battery at fault and would prefer it be replaced for free I also saw this was a very common issue for other owners of the same modelnnLong story short as nice as possible the person on the other end of the line told me they would not replace it for free I tried again with another person and they would not budge eithernnI told them I was disappointed they would not stand behind their products as products that should last and I am seriously considering not buying another Apple productnnApple products used to stand for superiority in quality service and reliability But recently as they have made their lines increasingly proprietary and only serviceable under Apple they have no incentive to make things last Now you just ditch the old and buy the new at ridiculous cost or have it repaired at an absurd premium by Apple or spend way too much money on their warranty to get that extra piece of mindnnI had a similar issue with my iPhone when the sleepwake button stopped working When I looked it up online I noticed it was a common problem that is fixed even when you are outside of your warranty So I went to the Apple store and they claimed that because my phone had a dent it was not eligible to be fixed for free and wanted for the repair That is like saying because someone broke the mirror on your car it would not be eligible for a recall for an airbag AbsurdnnIts really disappointing to see a company that used to be focused on the quality and durability of its products instead focused on extracting more money from customers and watering down the ownership experience It is a shame really I no longer think of Apple as a company that builds durable productsnnI do not think I can give up the Mac experience as I have had one for so long and do not like how PCs function but I absolutely will not be buying another Apple tablet or mobile device And while I am buying another Mac the quality of Apples products and support has seriously gone downhill I have never had as little confidence in a product being longlasting and durable And with the horrible software issues they have with every release like when the WiFi on my Mavericks upgrade would stop working all the time or my iPhone would reset with the new iOs release you have to wonder where is the Quality Assurance testingnnI think there are too many good options out there when it comes to mobile devices and I would spend my money elsewhere