text: If you are going to book an appointment do it by phone or in person During our trip my fiance and I booked massages online and got a confirmation for it When we went to the actual spa the receptionist could only find one appointment We did not have extra time in our schedule that day to book another appointment for a few hours later and if we tried to change the current appointment they would charge us an extra While my fiance and I debated what to do we were insisting that the other person get the massage the receptionist apparently found this very amusing and was laughing Extremely unprofessional The spa was suppose to be relaxing but this was the exact opposite experience I was too pissed off for a massage at that point and went back up to the room Later my fiance said the massage was only average Overall I am very disgusted by this experience Based on the the rave reviews if they can fix their pathetic webbased reservation system it might be worth a massage For the time being find relaxation elsewhere or get your reservation in person over the phone