text: If i could actually rate GLLounge negative starsi would The manager lash technician should take a course in customer service I booked a appointment arrived to be told i had no appointmentinstead of acknowledging their mistake we ended up going back forth regarding the imaginary appointment at amnnalso there is a huge language gap as the manager speaks below average englishni will NOT be back nor would i recommend this lounge to anyone wanting to be treated like a VALUED CUSTOMER