text: Dirty In a nutshell I have rented from this company numerous times as a local The website instructs you to bring utility bills along with you to the counter I did all of that always very thorough After the long ridiculous notorious wait to pick up the rental for a trip to California I was told that the rules had changed You either need a credit card or a credit check must be done when using a debit card Really Of course I ended up not being eligible due to credit issues Luckily I already own a vehicle and was still able to make the trip just fine in that one They are practices are extremely shady and underhanded I love how they spring new garbage on loyal customers All of these reviews are completely true as well with regard to the horrible customer service This company stinks