text: This is an update review written by Jason B and is a review of the second servicennI dealt with the service department this time about the loose mirror I explained what was going on by saying that we had brought in the car before that we were originally told the mirror was fine that the same problem kept occurring and that I wanted to try to get it fixed again The rep helping me listened intently and kindly offered up a solution Sadly the rep next to him overheard our conversation and brought up the first time that Jessica had brought the car in by saying that there was a really nasty Yelp review onlinennThinking that I would clear up the misunderstanding I responded by explaining that Jessica had been treated very poorly irrationally chided for the lock put on after the problem was discovered and then told to go on her way That unfortunately this is the kind of treatment that results in bad online reviews I expected an apology followed by the continuation of the nice service that I was getting which would make the situation right Instead this rep made as many awkward faces that he muster up and did a lot of breathing and sighing to signal how much he disapproved I continued to explain thinking that surely you could not disapprove of honest feelings about a previous situationnnApparently you can All this rep would do was make faces sigh and then say how bad the review was He could not come up with a SINGLE ACTUAL REASON why it SHOULD NOT have gone down the way that it did And to be clear he is the ONLY REASON this review is STILL mediocrennThe other rep ultimately switched out the mirror He nicely explained to me that the mirrors do naturally adjust over time but that what I was experiencing did sound like it was quite a bit faster than what he would heard of or experienced himself This is all that was desired from the beginning Not even the replacing it just an explanation that did not involve an unrelated lock would have been finennHad I not encountered the second rep I would have walked away happy enough to call the first time of fluke To me car dealerships are not the best customer service oriented businesses and this one is not the worst However as outlined in both posts above it seems like they are trying awfully hard to be