text: DO NOT STAY HERE WORST HOTEL EXPERIENCE EVERnTHIS IS A TO STAR REVIEWnnThe only reason I selected this hotel was because they allowed large dogs Other dog friendly hotels in the area were booked This trip was not planned in advance so I did not have many options We were there for a funeral so the last thing I needed to deal with was this horrible hotel Thankfully we were just there to sleep nnCheck in was easy enough Then it all went bad within the next half hournnI was lucky enough to find a parking space near my room when we arrived After that we had to park up or down a hill and hike to the room One night I drove around the resort for minutes and still could not find any parking My only option was to use the complimentary valet service Let me tell you it is worth every penny I waited in the valet area for minutes before he showed up This is a huge resort and on a Friday night with events going on they had valet on duty He claimed there was another guy but he was working somewhere else tonight He was kind enough to drive me to my roomnnThe room was old dated Furniture is dirty there were stains on the carpet in the center of the room when you walk through the doornnWe booked the room for adults children a large dog the room sleeps We were given bath towels It took an hour and calls to get more towels delivered to our roomnnThe door to the tiny bathroom did not seal It would not close all the way We had to use the one and only miniature trashcan in the room to block the door so it would not just opennnThe reading lights over the beds did not work Apparently they fail to check the small details in the room nnGood luck trying to watch television The remote is basic does not even have the arrow keys needed to select the guide option after watching the Hilton info that comes on There was a channel up down button so we were able to scroll through the limited channels to find nothing No problem we have the free WiFi that comes included in our tax daily resort fees so we can use our iPads computersSo we thought We were given a WiFi code that would not connect in the bedroom It barely connected at all That was a bust nnIf you stay here bring your own soap Housekeeping failed to replace the soap when they cleaned the room nnIm sorry this is long but here is the most memorable part of my staynnThe room turned into a swamp On the first night after a shower the carpet was wet we noticed water leaking from under the wall Called maintenance They came said there is a leak No kidding They returned after we left They caulked the tub left a card stating the time they were there the work was completed We got back late that night it was still wet There was no effort to clean the wet carpet or sop up any water The next morning after showers it was soaked It was much worse than before I called again to complain about this asked them to come after we left for the funeral service The lady was very nice sent up some more towels for the floor Apparently maintenance never came as there was no service card left like the previous day and it was more wet than before we left One would think Housekeeping would let maintenance know that there was clearly a problem All they did was pick up the towels and leave us a new stackon the dirty floor It was after pm now the water was also soaked through the other side onto the bedroom carpet After a long very emotional day with family we figured it is not worth another call this late We figured we are out of here in the morning so why bother wasting our time We just put down more more towels There was never any offer to change rooms No call or follow up from Maintenance They knew there was a problem We called twice and they ignored our second complaint Before I went to check out I stopped to talk to the Concierge and let her know what is going on in this room She seemed concerned asked why I did not call the front desk to complain Apparently the different departments are all on different computer systems so she could not even look up the history of my calls and lack of service from Maintenance She offered us a free breakfast which I quickly declined then she called for the Manager On Duty She showed up after minutes and I had to explain everything a second time and was again offered a complimentary breakfast I said I would not be returning nor recommending this property to anyone They decided that they would refund my pet fee Seriously that is the best they could do nnIm happy to be out of there As I stated this was the absolute worst hotel experience any of us ever had nnIm embarrassed to admit that I stayed at the Point Hilton Tapatio Cliffs Resort