text: I decided we should get a professional to come check our airflow issues on our second floor and tuneup our furnace We were pretty confused by our duct system and were not sure about what went where nnSo glad I called Rudy Cools Our technician was Charles and he was right on time and very professional As he performed the tuneup he discovered our heat pump was not working After some discussion Charles figured our new thermostat was not compatible and recommended we test the original one that came with the house nnThanks to Charles we discovered that we purchased the wrong thermostat for our system He also showed us how the airflow worked and explained how to regulate the temperatures for each floor We really appreciated him educating us on our system nnAnother plus is that their technicians are not working on commission so there is no pressuring you to about additional repairs or even services that you may be able to do yourself nnRudy Cools cools will definitely be our resource for any HVAC needs in the future