text: The owner of Primp and Blow Melodi Harmon left me with such a horrible taste in my mouth I had to file a complaint with the Better Business Bureau something I have never done before Here are the problems I experienced with the servicesnnWhen I booked my appointment for a facial blowout and makeup application I made it clear I needed to be done no later than pm and also mentioned an Arizona Spa Girls special I was doing when I booked my appointment The person who booked me gave no indication she was not aware of the special and she told me to come in at a certain time so I would for sure be gone by pm since I had dinner reservations The makeup artist was late so the facialist graciously started applying my makeup for me even though she was not who I was booked withnnWhen I checked out right at pm when I was supposed to have been gone by the guy at the desk ran my card incorrectly twice and supposedly refunded the purchasethe third time it was ran it was locked out because Bank of America froze it for fraud because it was run so many times in a row Also the owner Melodi who called another Yelp user a pig in an emailnot surprising puzzledly asked me at the desk about whether I was sure about the specialsomething that was not only insulting to me but also showed her lack of customer service and communication with the organizations she deals with She said she would email me a receipt and get payment later since I was late and my card was now frozen I was unable to use my card the rest of the night and the next morning and had to rely on my friends to pay for me I then had to spend more than a halfhour talking to Bank of America to unfreeze itnnAfter saying she would email me a receipt that weekend and telling me in a phone message that she had emailed it twice more Melodi then called me and told me I needed to call my bank again to ask about the charge I emailed her a screenshot of the statement from Bank of America showing there was still a pending charge from her which my bank said she simply needed to push through I spent another halfhour talking to them about this being placed on hold being transferred etc I spent more time combing through more than spam messages in my Gmail to find the supposed three receipts Melodi sent menothing came up and when I called her about this she had someone at the front desk call me to get my correct emailshe had never sent me a receipt like she saidnnI tried to explain to Melodi that the time I had spent trying to fix the problems she caused maybe hours or more made me feel like it was unfair to pay for the services I received I would pay for my Clarisonic facial brush I bought once I got a correct receipt She emailed me two more incorrect receipts showing her lack of conscientiousness and unawareness in general She then threatened to call the police and press charges against me for stealingthough the whole reason why I did not want to give her my credit card info again is obvious I did not want her to freeze it again and I wanted to know the correct amount of cash to bring to the salonnnI support local businesses immensely and would never steal from one Her unwillingness to remedy the situation demonstrates her cluelessness as a business owner I am disappointed because of her inept ability to deal with customers effectivelynnUPDATE Primp and Blow posted this on their Facebook page They do not care about Yelp usersnnWe just needed you to pay for the stuff you took and the services you had It has been over a month Did you really think you could get away with not paying It was sad that it took me threatening to call the POLICE on you to get you to pay Thanks for paying it was the right thing to do Who cares about yelpI I do not