text: Worst restaurant experience of my life On my friends birthday we went to Serranos because she really wanted Mexican food I had never been there but she said the food was good We went with our husbands and her daughter Basically this restaurant ruined her birthday After we were seated it took nearly ten minutes for our server to even come by our table to take our drink order Having been there so long we were also ready to place our dinner order but were not given the chance as she rushed away immediately after asking what we wanted to drink We had been there a total of minutes before we even got drinks We placed our dinner orders and it was disaster after disaster from there After what seemed like forever our food came out Well all except my friends bean and cheese burro That came about five minutes later and was cold Not even lukewarm Cold When her food finally came I was able to tell the server that they had messed up my order I had asked for my burro to be served enchilada style and it was not They took it back and threw some sauce on it but neglected to add cheese I had even requested extra cheese on top At that time my friend mentioned her food was cold It came back minutes later still cold Every time the server came by she would put the food on our table and bolt before we could say anything She never refilled our drinks Not once Even after several requests After my burro came back with no cheese it took several minites to flag down another server to tell him we needed to speak with the manager By this time both my friend and I were seething because she had to send her cold food back again and after sending mine back they still could not get it right The manager came and promised she would make things right I told her my burro which had been sitting on the table untouched for over ten minutes since they brought it back out still did not have cheese on top My friend told her that her burro came out coldtwice Instead of taking my burro back to have it fixed the manager brought out a bowl of microwaved cheese and dumped it on my cold burro I did not eat that night The third time my friends burro came out finally warm she took two bites and was done She said it tasted like it had gone through the microwave too many times Ew After that nightmare and over an hour and a half after being seated our checks came They had mixed up items on both checks and the manager took care of us by refunding us each for our ruined burros that cost and respectively I was also charged for a side of sour cream that I ordered and never received despite two requests We again asked for the manager and told her that was unacceptable and did not even come close to making it right We also asked for our checks to be corrected She brought back our checks with the items corrected and the paltry refund The manager supplemented the refund by offering us free ice cream We had been there forever already were running way late on our other plans for the evening and did not want ice cream We declined and stated that we did not think we should have to pay for our burros because we did not even get to eat them She said she would bring back another check By this time my friends daughter was restless and cranky so my friends husband took her out to wait in the car More than minutes later our corrected checks finally came I was still charged for the enchilada style and extra cheese for my burro though we each had the burros removed from our checks I was still livid to have been charged for extras on an item that I was unable to eat Unwilling to waste any more time fighting the injustice on my check we paid and left After two hours and paying way too much for the experience we just had we finally left I will NEVER go back to this place The service is awful the manager does not care and is a total cheapskate Stay far away