text: It is with great disappointment that I am writing to report my dissatisfaction with Soon the proprietor of SPARKLE CLEANERS For over years I have been taking the extra driving risk required to visit this location and take the quickest shortcut around the backstreets behind this block to head east on Sahara otherwise one has to go over the freeway before being able to YOUturn from west to east This is NOT a convenient location from a driving risk standpointnnIt was on the advice of a friend when I first tried the cleaners and was well pleased when of the time spots were successfully removed without a trace This was magic and I kept coming back and referring friends despite the additional cost Okay in years I have only lost one item which may not be enough to be complaining about But I think I need to tell the whole story so here goesnnPatiently I returned week after week to pick up my favorite white blouse valued at from Anne Fontaine at the Forum She shook her head and said that it was not ready and that I should come back in another week This went on for FOUR weeks Finally I received the blouse with her complaining about how much work it was to iron the sash Well that is what I thought I was paying for Nothing but smiles from me someone else had done the ironing while I did the driving and driving and drivingnnBiggest complaint when you drop off a valued item and expect that it will be rightfully returned you do NOT want it to be implied that YOU are in error This is the SECOND time that I met with great resistance when informing Soon of a mistake The first time it was with my other favorite white blouse valued at from Saks Soon tried to give me someone elses cheap white shirt instead She insisted that it was mine Politely I pleaded with her that mine was different She did not want to believe that it was a mistake but I refused to take someone elses garment instead of my own Weeks later she called and apologized she had found mine This was a relief I honestly thought I had lost the garment I continued to trust SoonnnThis last and final time is the biggest disappointment because it resulted in the loss of a family heirloom I took blankets and quilts in for cleaning I was very anxious over the fact that she was too busy to write a proper ticket for the items and instead she quickly took them from me and stuffed them all into plastic bags I requested that she write a ticket but she gestured for me to leave and that she had it under control Against my better judgment I allowed her toobusy demeaner to intimidate me I left with a bad feeling There was no indication of cleaning costs either nnYou can guess what happened I am given back only of the items and charged a bill of for cleaning these quilts afghans and wool blankets Granted this was an unusual cleaning order I really should have been told what to expect Worst yet when I got home I realized that the most valuable wool heirloom blanket was MISSING So I called immediately to let Soon know She repeatedly insisted that I was mistaken just as she did with the white blouse she later found and that there were no other blankets in for cleaning but mine and that I had received them all Now I feel like a fool for continuing to allow myself to be treated this way Even if there is a risk of property loss I should not have to be treated without respect as a longtime loyal customer Would you