text: Absolute and complete incompetence I have had to spend over two hours and numerous phone calls to figure out why I am being charged erroneous amounts on my credit card from DS Water aka Sparkletts Water Upon updating my credit card in late June with their accounting department they not only were charging my current account each month but also my past closed credit card account They were tacking on insufficient funds fees and stating I owed them money when I was current the entire time Finally after getting to a manager she apologizes that they made a mistake and it will be fixed By this point I was furious and simply asked that they cancel my account and pick up the coolernote I have been a customer for over years They blamed it on a system merging problem when they purchased O Premium Water but that does not make any timing sense While she did her best to save the account I had just had it I had to explain the story three times and the first two times I was told I owed more money but when I finally got to a supervisor the story changed apologies were made and reassurance that my account was current and that all the fees that were charged in error would be reversed Still I cannot continue to patronize a company that blames the consumer first and then researches the problem to find it was their fault So that was last week they picked up the cooler the next day took all the empty and unused bottles and that should have been the end of the story RIGHT Wrong Today again another charge on my account are you kidding me Another minutes on hold to be told yet again it will be immediately resolved I RECOMMEND THAT YOU STAY AWAY FROM THESE FOLKS OR IF YOU DO EMBARK ON THEIR SERVICES DO NOT SET UP AUTO PAYMENT WITH THEM I do not want to cancel my credit card because one business entity cannot get it right but if it happens again that is what I will have to do Booooo