text: I went into this Midas yesterday for an oil change and had a VERY bad experience I came home and wrote to customer service and I guess it goes right to the storenot sure what good that does here is my letter and the VERY unprofessional response I got from Dennis RobbinsnnMy letter to customer service I came in today for an oil change and to have an oil leak checked I have been in before and dealt with Guy Walker who was always very helpful and nice I came into today and got a very rude reception not by Guy he was not there I told the gentleman I needed an oil change and the reply was hey I cannot just pull a guy off of a job just to change your oilwhatfirst of all it says NO WHERE on the coupon that I need an appt never had one beforeand this guy told me he was basically busy for the next few daysand nd of all DO NOT OFFER A DEAL THEN I was willing to wait to see if he had a noshow but after his bad attitude I told him I would take my biz elsewhere I have lived in AZ for years and have YET to find a friendly reliable mechanic to work on my carI will now give ALL of my biz to Marshalls Service Center in Scottsdale even though their prices are higher they are kind courteous professional and do a GOOD job without complaining or being rude to customers There is NOTHING more that infuriates me than BAD customer serviceas you can tellnnMr Robbins VERY unprofessional response nMadam IF you had read your coupon it states that an appointment is recommended but not required i guess you failed to see thatBut i have a great customer base that understands total maintinance not just oil changes If You had read and called to make sure that a bay was open i would have fit you into the schedule I guess ill just go into my doctor next time instead of making an appointment Good DaynnHe was RUDE UNPROFESSIONAL AND CONDESCENDING to the WRONG WOMAN I will NEVER go to ANY Midas location again I have put a call into the corporate office to see if this is how they train their franchisees to treat their customers DO NOT GO TO THIS MIDAS