text: Bad customer service by Elena She has called me twice to come in earlier than my initial appointments and I have actually rescheduled my errands to accommodate feeling sympathetic to the salons needs Naive of me I know At AM I called Elena to tell her I would like to keep my PM appointment I was asked at if I could come in early and I said at the earliest because my errands were not able to be cut short after all and was told my slot was given away I asked why whoever they scheduled could not have taken the slot so I could just have kept my without any phone call and was told it just worked better this way And that I could possibly come back but no confirmation available yet nnThis is all in addition to the Brazilian I was supposed to have done sameday Elena told me it would be best if I came in another daynnSo two separate days for appointments just because I could not accommodate the salons schedule in a way that works better Wow How about never call me asking me to come in earlier I have learned a lesson in not being accommodating