text: I do not understand the stars folks Yes the outside is pretty yes FLW did a great job on the design But you can come for lunch and see all that There is no reason to actually stay here The rooms are completely falling apart I had to move from my first one because the ac sounded like a jack hammer AND the toilet did not work The second ones carpet was soaking wet and the toilet workedsometimes But after waiting an HOUR for the bellman to bring my key for the first move when they originally said minutes I just sucked it up and stayed in the second broken room so I would not be late for my meetingnnSome of the food is pretty good and there are some creative options the Ranch Stack at breakfast the duckfat poached fries at lunch But the service varied widely At Frank Alberts I had a bartender make me a togo order who was so friendly and helpful The next day at brunch the waiter totally forgot about me and I could not get a refill and eventually had to ask someone else to bring me my check Plus the room service took forever nnI also had a few spa treatments The massage was so good that I sought out a comment card to let her manager know I believe her name was Katie The facial was very mediocre and only lasted minutes rather than as advertised I would not say my skin was in great condition afterward And the facialist was also trying to sell me some cleansing brush and products Not my favorite relaxing experience nnOverall stars for being pretty the good massage and because customer service was not consistently terrible But I do not think I will return next time I am in Phoenix