text: I have stayed at a number of Harrahs properties and I gamble at Harrahs in order to get the Total Rewards points I have never had bad service up until this last weekend when I stayed at Caesers Palace We chose Caesers because of its reputation as a top notch property but let me tell you this place is nothing more than an overpriced Motel with a nice lobby nnOur adventure started when we went to check in After receiving our room key we trudged around looking for the appropriate tower and after about minutes finally found it Took the elevator to our room open the door for my wife and she screams Shut the door there is a lady in the bathroom We did not feel like dragging our bags back down again to get a new room so we used the conveniently placed phone to call the front desk Unfortunately after minutes we were still on hold so it is back to the front desk The one nice thing was that the desk clerk apologized and gave us a food and beverage credit So off to the new room and fortunately this time it was unoccupiednnFor the price these rooms go for on a weekend we were severely disappointed The room had obviously not been refurbished since the hotel was built and it had signs of severe wear and tear missing knobs on the dressers shower doors that did not close all the way and a front door that had to be pulled shut in order to make sure it locked The TV was vintage and there was no minibar or coffee maker in the roomnnAbout the amenities at the hotel there is not much to say because this hotel has a severe lack of them None of the bars serve coffee only one I could find served draft beer and no decent drafts and there is only one place to get breakfast besides the overpriced buffet more on the buffet later Coffee at the cheezy Java Coast was for a small Even Starbucks does not have the audacity to charge that for a brewed coffeennAs it was a milestone birthday for me I invited a number of friends to Vegas to have dinner at the Cafue Lago Buffet For the price which is way more than most other buffets on the strip the selection was truly anemic One small line of food where most others are times the size We had only people but they required us to split our party or pay an gratuity charge I am sorry but I am not going to pay per person just for someone to refill our iced tea twice We asked for tables that were close together but were told of course that if we had the same server we would have to pay the gratuity The servers themselves were snotty and obnoxious and told us that our union fought hard to get us that They must have heard my wife say that we were not going to tip because they proceeded to ignore us Really You think you deserve a big percentage at an overpriced buffet to bring us our beverages The last straw was after our meal was finished my wife had a tiny piece of cake left which she was going to wrap in a napkin for later The waitress saw her and said If you take that cake I will make sure security is waiting for you nnNot only will I never stay at Caesers I will never stay at or gamble at another Harrahs property If this is the way you treat people at the the most prestigious resort in the world and a place with Impeccable service to quote the website then you really should rethink your corporate culture There are plenty of other places that make an effort to keep their customers happy so why should we spend our money with Harrahs