text: I was excited that they opened this restaurant and was excited to eat here as I have been at a Steak n Shake establishment before However this place just did not live up to it is name nnFood wise this location was comparable to the other ones I have had But presentation wise I was disappointed It is not that hard to put together a burger but yet they have managed to mess it up Especially when I ordered the BBQ burger Most of the bacon was not even on the burger and there was BBQ sauce all over my plate Looked as if someone had murdered the BBQ bottle on my plate nnService is a complete joke The first time we went we ordered our shakes before we even ordered the food And yet we did not receive them until about five minutes after we were done eating nnThe second time we saw our waitress only when she came to take our order We did not have a ketchup bottle on our table and asked the person who brought the food if they could bring us one They never did so we took it upon ourselves to take a bottle from an empty table Turns out that one was empty So we tried another which was empty too By the end of the meal none of us had any water yet so as someone was passing by we asked her to refill our waters as she already had a pitcher She re filled one of the glasses before running out of water She said she would be right back with another pitcher but never saw her again nnThis place needs to step up on their service and fire everyone there that does not know how to be a server nnI would have given this place one star if it were not for the fact that I do love their milkshakes Just stay away from the Butter Pecan one but it tastes nothing like butter pecan ice cream