text: First I will say the hotel is stunning the rooms are great I had the wraparound terrace suite beautiful view However the service was AWFUL The laundry list of things that went wrong is mind boggling and too long to just be a coincidence Keep in mind I went during the week less busy and they over charged us for using the refrigerator pots and pans the stove did not work bell hop showed up hours after we check in they do not provide hair dryers in rooms so we had to wait hours for one had two call them times to clear up charges that were wrong it costs money to use their refrigerator had to wait hours to check in they charge your room a party fee if you bring booze over a certain limit on the bell hop cart no other hotel does that I was compd and maybe you are thinking wow that is reasonable I avidly go to Vegas and if that list of things happened at any other hotel a night or two would have been refunded I have had that happened nnHotel is beautiful yet you will have a headache the entire time from dealing with their shenanigans Also VERY IMPORTANT they will tell you over phone check in is at pm but check in is not actually till pm You might think I was simply mistaken the times I called prior to getting there to confirm No they told me that at front desknnTheir attitude is that since they are one of the nicest hotels in the world they can half ass their customer service