text: The first times we boarded our dogs here we were pleased with the care they received My only complaint those times was that the boarding area smelled horrendous like a dog pound or something A dog smell is understandable but the smell it had seemed like it was not cleaned very often We used them anyway because money was tight they were affordable Each of those visits we were encouraged beforehand to bring whatever items would make our dogs feel at home when we arrived they let us go back unpack their things put them in the kennel ourselves nnThey keep each dogs belongings food in their own large container with a lid I appreciated this organization However the last time we boarded them we packed them each a bag with a blanket a couple of their toys that they could keep in their kennel their food On our last visit I waited for the invitation to go back unpack the dogs she told me they were too busy for that but she would make sure they got all of their stuffnnWhen we went to pick them up days later the girl opened the container to give me their belongings she handed me both of their bagsstill neatly packed away like I had given them the day they arrived When I asked why they had not at least given them their blankets her response was to chuckle say Sorry we forgot So for days meals they moved each dogs packed bag to get to their food it never dawned on anyone to actually GIVE my dogs their stuff The thought of them alone in the kennel for days without so much as a blanket made me livid This was definitely the breaking point for me we will never use their service again nnI also had a problem on every visit with them trying to charge me about more than the rate I was quoted in an email each time I had to show them the email wait about a hour for them to go into the house discuss it with the owner who I was never allowed to meet They did give me the overcharge back but they were very rude about it This routine happened on every single visit nnIm not saying this is a bad place or that I would not put my dogs here if it were the only place available but since there are so many more reputable choices in town I would recommend going somewhere more professional Yes it is a cute place but I feel like the veneer is just a bandaid to some obvious underlying problems because they always seem short staffed