text: I have called Cottage Chic twice within the last month inquiring about the Louis small LIron wood chandelier I called number Both times with the same question What is the height of the chandelier including the chain The sales woman said the dimensions online did not include the chain I wanted to make sure the chandelier would not hang too low before I purchased it She said she would find out and call me AS SOON AS POSSIBLE Two weeks passed and no phone call So I decided to call again Over two weeks later and no phone call again Due to such poor customer service I will not be purchasing the chandelier from Cottage Chic I Am shocked a store of this caliber would hire such incompetent workers