text: Just checked in and already off to a bad start Tried for a complimentary upgrade and was lied to my face saying that both hotels were booked up when I heard the agent next to us offer a suite upgrade in the Delano to the people next to me I am over it since my rooms were comped anyway But a total let down and still disappointing THEN when I was trying to get into my room after check in our keys did not work We had to wait minutes for the Mandalay security to come up and check my identification and let us in By this time I am heated because it is such an inconvenience that I am standing outside and waiting while I need to get ready to attend a show Now I am inside the room and have been waiting for minutes and we need to get going AS SOON AS POSSIBLE and our new keys are still not up here I call again and I ask to get them rushed so I hope they arrive soon or the monster in me is going to come out again and in their faces downstairs at the desknnThe room itself is standard and is on the nicer side so I do not have any complaints about the room It comes with a shower and tub off to the side Bed is comfy and tv is a good size Overall I would not mind staying here again if it is free and they work on improving these little flaws of theirs