text: OK love the laser the customer service has been the biggest disappointment I think I can remember or have experienced ever nnI arrive sit for over minutes after checking in and then I am told I have to reschedule because I was late The clock is minutes fast you have a sign in the lobby saying they only allow minutes to be late to be fair to the other clients or they reschedule and then argue with you about what time I actually arrived Argue seriously nnThen I see two techs sitting in the back office on their phones clearly not servicing clients It is now minutes after I arrived and while trying to reschedule a client comes in and leaves So I ask why if you have no clients when I got here and you have none now do I have to reschedule She tells me some BS that they have to be fair to the other clients what clients I was the only customer in the office Then the next lady arrives late she got caught in the same accident as I did they immediately tell her she needs to reschedule still no new clients nnI spent over minutes after arriving signing in waiting to be told I have to reschedule then having to wait to reschedule would not it have been more customer service oriented to stop arguing and just perform the procedure It literally takes minutes for two procedures I spent more time on the office rescheduling than I have combined over all of the appointments I have previously attendednnBut guess what now I am late for my next appointment at which I was not told to reschedule but was accommodated I was treated as a paying customer Oh I get it now Simplicity already has my money they do not need to be polite or provide customer service they only need to argue with me nnNever wrote a review before that was negative this is a first and hopefully will be my last I will be asking for a refund but I am sure I will be told No the easiest answer they can give instead of providing customer service Scottsdale AZ office