text: Groomers More like BUTCHERS nnWhere did you learn to groom dogs Or have you Obviously there are people there that do not know what they are doing nnI had a HORRIBLE experience called and voiced my concern to both the grooming person in charge and the Petsmart closing manager who was very nice and made me feel like she was at least concerned but two days later and I have not heard one word from anyone with authority nnI made my appt for Saturday morning but got a call from the bather saying that she just had them down for baths and did we want cuts Ah yeahwhen I made the appointment I told the girl I wanted a full grooming appt including nails and teeth Because of the mistake the appointment person made all the appointments were booked so all they had was Saturday night at pm I was bummed and did not like the idea of being the last apptdid not want them to want to rush out on a Saturday night but we said okay they are professionals afterall Or they are supposed to be anyway nnWe took our two Bichons in for a full haircut nails and teeth too These dogs were past due for their haircuts for sure but before they went in I went through their tails and ears and cut out any big knots because I did NOT want them tugging on the dogs Their bodies did not have any matting in any spots We instructed them to cut their nails because we did not want to cut the dark nails ourselves so we will leave it to the professionals That is what I told them when I made the appt what a huge joke that turned out to bennMy husband brought the dogs in the house after the appt and my beautiful Bichons looked nothing at ALL like Bichons My husband told me that he ordered puppy cuts Ok that is not their fault it is not what I wanted but that was not their fault nnBut that is not the problem nnThe problem is they made one of my dogs look like some kind of mutant pit bull with bat ears My husband said they told him we could not save Buddy Huh The dogs both went in with the same condition of fur I think they just wanted to be done so they shaved his ears so they could get out of there Then I looked at their paws and they did cut their nails EXCEPT FOR THE DARK ONES They left those long They charged me per dog but did not do the nails that we really needed done nnAlso my husband told me that they cut my dogs ear while they were scalping him He said that he was shaking badly when they went to pick him up Who knows how they really treated him when we were not there They had to report the cut ear because the cut is so big and deep that there is no way we would not have seen it They did not include it on the report card though We also thought it strange that they included unused toothbrushes Does that mean they did not brush their teeth either nnI wish I could post a picture of this dog Imagine a big kosher pickle with a peanut at the end and that is what my dog looks like now Oh add flappy bat ears They made him look horrible because they did not want to take the time They did not groom him they SHAVED him nnPetsmart could have called to make this better but they blew it off They already have our money They should not let anyone groom dogs that do not know how to groom dogs nnIF YOU LOVE YOUR DOGS KEEP THEM AWAY FROM THIS GROOMER