text: Went there for an oil change today I bought a car at a Carmax in California and for ease of warrantymaintenance have always had oil changes etc done at a Carmax nnThe oil change took an hour and minutes because they did not have a part or tool that they needed Carmax let us you know up front an hour waits normal This is no Jiffy Lube However an hour and minutes is a bit long and would merit a mere two stars nnThe third star is for the car wash that was a benny with the oil change Maybe other places give car washes too The California Carmaxs sometimes give car washes sometimes not So I do not know the reasoning behind the washes But it made me feel better because the car had really needed it and I would been debating whether I wanted to do it myself or take it somewhere to get it donennThe plus side of an oil change at Carmax they are trustworthy Staff seems to really care about the Carmax reputation I have had some good experiences at Jiffy Lubes and some not so good experiences nnThe downside of an oil change at Carmax will definitely be the wait Even if they have all the partstools they need an hours a long time And they are really too far from anything for you to walk in the heat to one of the Tolleson shopsmall areas Carmax has vending machines coffee water and a TV the staff said is autoprogramed to one station and cannot be changed Fortunately Ellen was on and I had a book to readnnIf you decide trustworthiness outweighs speediness give them a chance and bring a book