text: A company that used to have great customer service and ontime flights that has deteriorated to unacceptable levels I used to fly them almost exclusively but wondering if your plane is going to arrive with each trip forced me to switch And anytime you had to talk to someone good luckthey always seemed annoyed when dealing with customers That was years ago nnAdvance to and I have some miles left that if I do not use I forfeit So I decided to take a trip to Vegas The flight out was only a few minutes late not bad The return flight Well I am still waiting to get home and I am on standby for the next flights both of which are oversold Tried to work with an agent to see that my options were and rudeness and lack of empathy do not begin to describe her behavior Never even an apology no service recovery attempt at all I have written to their customer service department and will update this review whenif I get a response nnSo this will be the absolute last time I use this airline and gladly so Even a free trip using miles is not worth the way I have been treated today nnUse a competitor you will be better off Good luck out there