text: It kills me to leave this review The food itself and array of food deserves five stars however it is the staff that screws it up each and every time No exaggeration Every time something goes wrong that is truly annoying such as getting cold cold soup served before your guests entree arrives EVEN IF THOSE ARE THE ONLY TWO THINGS ORDERED a tuna melt comes out not melted and cold etc with the blessed receipt describing the order on the tray The timing of the food execution is horrible You can even see the staff standing in the back on top of each other waiting to take hot food out that is sitting on this massive counter without a heat lamp Hard to watch Hard to watch staff just stand around and talk when they best be grateful to be working in the first place THE BEST PART OF THE WHOLE THING there are set positions in the kitchen where there are many hands that look over the order before it goes out a manager or expediter What is with the expediter Looking all dapper and bringing a mediocre EVERY TIME tray This seriously is a CONSTANT at this particular establishment The staff ruins the food experience Not cool especially in todays economic market Panera is consistently great especially in the service department This place needs to get its act together big timeAgain the food rocks but the staff is an impediment