text: stars based only the delivery experience nnProduct quality is OK that warrants a or star rating however you need to get the product shipped to you and that is where they loose major points nnThey cannot give you a good time window for delivery they call you to confirm in the daytime and call you back after to give you a time window which would be OK but why make the first call when the nd call tells you what you really need to know nnYou cannot say I want a delivery in the AM or PM you cannot request a time window they tell you that your delivery is based on your location they start with the farthest out and work their way back in problem is that the drivers rearrange their routes to better suit their needs so in essence you may as well plan on being home from am to pm because you will never get lucky enough to have an actual delivery window nnThe flaw in their system is what gives them a low score fix deliveries and I would be willing to change the rating Also to be clear I have purchased from them several times the fact that I have an open credit line with them and the quality of the goods is no pun intended good makes me go back but the experience is always soured when I get the person on the phone telling me that it is their way or no way so basically you get what you get stay home all day and hope that it is OK when it is delivered nnSpend less money on TV advertising and ramp up your delivery operations