text: Heck no Never again nnWhile I like Glass Nickel in other locations the Sun Prairie location is ridiculous I cannot think of a better word for it I do not even care if your pizza is decent your customer service is the absolute worst nnI hesitated even writing a review about this especially because it happened over a year ago but after reading other peoples similar experiences I will I attempted to order a pizza online so it would be ready to pick up on the way home after I grabbed my kids from daycare I placed the order ahead of time and specified a time to pick it up I received an email conformation saying they got the order When I went to pick it up the girl at the counter acted surprised when I said I was here to pick up an order but did not say anything unusual about it She said it would be ready in a minute Twenty minutes go by so I go up to ask about the pizza there were no other customers in the restaurant this entire time Another girl at the counter snaps back at me I do not know about your pizza I am not the one who took your order and walked away So the other girl responds it will just be a minute Another twenty minutes go by until I ask again The girl responds which pizza did you order Seriously She walks back to check and says it will a few more minutes Here I am waiting minutes after the time it was supposed to be ready with a yearold and a yearold hungry and tired of waiting I patiently wait more minutes before kindly asking for a refund The girl glared at me and said she did not think she could do that I said I was not paying for a pizza that I did not get The manager then walked up to the counter did not say a word but gave me a refund He then handed me the pizza saying you can have it anyway I felt like it was wrong of me to be there ordering a pizza from them They made me feel like a massive inconvenience nnGlass Nickel please change your attitude toward your customers We are forgiving people and can forget the past