text: Had a battery fail which had been put in in Minnesota at a Valvoline so I checked locally to see if it was still covered under warranty I spoke to Tyler who looked my account up while I was on the phone and found that my battery was covered but that Valvoline no longer stocked that battery He assured me they could replace it with a different one but it would have to be ordered in which would take a couple of days No problem for me and saved me a couple of hundred dollars He later called me to let me know when it was in I then met Tyler when I came in to have it replaced and get my oil changed He was just as organized personable and efficient as he would been on the phone There are a lot fewer Valvolines in AZ than in MN so it is so nice that one is somewhat conveniently located to me and supplies the same exceptional customer service and friendliness Even more the owner of the Valvoline called me himself as a random customer service check and was also exceptionally nice and caring It is been more than six months but my experience as Valvoline remains the best customer service experience I have had in the years I have been in Phoenix That one person Tyler took control of my issue and handled it flawlessly from beginning to end over the course of less than a week seems to be a rare thing in AZ much more common in the Midwest so I am still adjusting expectations and I remain so impressed that as a client it was all handled with minimum effort followup or inconvenience on my part that I wanted to write this review in the hope you can have a great customer service experience as well