text: Stayed in the pyramid Below mediocre Feels like it was remodeled several decades ago trashy feel has not been updated in forever Too many smoking rooms not enough nonsmoking rooms Poor lighting difficult internet no wifi just an ethernet cable from wall Bathrooms seem outdated dusty broken Very far walk from elevator to many of the rooms Noisy so you always have to have fan on in room and even then it is too noisy Customer service hit or miss most front desk staff seem very grouchy but found an occasional cheerful person with customer service in mind nnWhen I checked in I was told the nonsmoking room I had confirmed through my reservation was unavailable they had NO nonsmoking rooms left and I would just have to deal with it check back with them tomorrow They said they could send someone up to freshen up the room with some deodorizer Eeeeks I am allergic to smoke and any fake spray scented stuff so I quickly declined They sent someone anyone and I sent him away Called front desk and finally got another room that was tolerable Bizarre But glad I did not have to find another hotel as it was late at night when I checked innnI was here during winter and my room was freezing Jacked up the heat but the room took hours to heat up Sheet and one threadbare blanket did not help so I bundled up in as many clothes as I could and lay under the covers Did not want to ask for more blankets as I cringed at having to deal with frontdesk staff and service staff