text: As so many other reviewers have stated the owner has no respect for his customers Condescending and patronizing are two good adjectives to describe his attitude I would never support a store where the owner says the customer is almost never right as he expresses on this YouTube video httpswwwyoutubecomwatchvLmQIFTtgnnOne of the entries in the YoutTube Comments section is from a former employee who expresses his admiration for his gruff surly obstinate personality Another former employee recalls with fondness how they liked to tell people off if they brought poor quality bikes unless that customer was an attractive female nnYou can find numerous other bike stores in the area where mechanics know their stuff too but they will not abuse or mistreat you if you have an old rusty bike It seems like the owner and the mechanics at Bikeworks only want to work on quality bikes like the Bianchis they have in the store Only that with their discourteous attitude they would not last in a world of elite bikes where quality is also measured in terms of how you treat your customersnnI guess that is why they are still at a wholeinthewall bike shop