text: let me detail my last experiencennI called network automotive on Main St in mesa for a quote for replacing a part on my vehicle I had done my own diagnosis and was confident that the problem would be remedied with this procedure On this call they took down the information and said they would call me back with a quote They did return my call later that day and left a message saying to give them a call backnnI called them back the next day and received a quote that seemed reasonable given the labor rate and the price that I could find the part for I made an appointment for the next day at am I was under them impression that the part was already ordered considering I was a return customer and I had an appointment set nnI arrived right at am to have the procedure done I handed my keys to the person at the desk and proceeded to wait What I saw happen next was that my truck was pulled into the back corner angled away from me the hood put up and not one person went near my vehicle for an hour and a half At around I asked them if I should bring it back at a more convenient time They said they receieved the wrong part from the parts supplier I just looked at the person expecting him to tell me the correct part was on the way and he did not rather he asked and I quote why do you want to replace that part I have never had to replace that part before I must remind you that on the first phone call I explained to them exactly what I wanted to have replaced and why At this time I explained to him exactly what I had already explained twice already on the phone After I finish he tells me that he can only find the part I need for over times the price that I could find it for from Autozone As this is all happening the tech has finally decided to pull out the old part and he comes walking in to the desk area with it and he says yeah it is bad This made me think that it took about minutes to get the part outnnAll in all I ended up paying MORE than what they originally quoted me I paid extra for the part and paid for hours of labor for a minute job I was there right at and was able to roll out at nnIn conclusion I will never take my vehicle back there My vehicle is over years old and I maintain it very well as it is an essential part of my livelyhood It is unfortunate that we cannot count on a local business such as this one to take care of the people from the town where they do businessnnI see a lot of people that give rave reviews over their alignments and I am sure they probably do a good job but if you need parts prepare to get GOUGED