text: Honestly I had no problem with the rooms and I even had a situation involving a pair of dirty panties which had been in the Shower Curtain so long they actually stained the curtain However the customer service was absolutely horrid Specifically in relation to the Manager named ChelseannAfter the panty situation I was given an Upgraded room which had more square footage but did not have a Computer Desk a Couch or the Full Kitchen that the first room had I was also promised my Facility Fees would be waived with that exact wording To me that implies a full wave not a partial In the end I was waived out of days and when I brought this up I was told the room value of the new suite was too much to wave them in fullnI went from this httpwwwyelpcombizphotosblairhousesuiteslasvegasselectSlOOZnOrHdPOCSxlsSgacJDmOeqyhQFTgyaXygnTo This httpwwwyelpcombizphotosblairhousesuiteslasvegasselectSlOOZnOrHdPOCSxlsSgAxTdGtnrofzTpKIJWAnnIn addition while I was moving to the new suite the cleaning crew came into my old room leaving the door wide open and all of my camera and laptop equipment visible to the public and they started actively cleaning the bathroom before I could fully vacate To make matters worse they were dripping cleaning solutions and scrubbing powder all over my toiletries on the sink I was not angry at all about the Panties but I was furious over this and when I asked them to leave until I finished moving they did not understand me due to the English Barrier So I called the front desk and they even called the cleaning ladies multiple times for them to leave I could hear every bit of this over their walkie talkies but they still did not leave till the panty stain was addressed I brought my Hairbrush and Toothbrush to the front desk and asked them to replace it I am sorry sir the value of your upgraded room is more than and we are unable to replace your damaged items Are you kidding mennTo cap off the story after I saw I was charged Facility Fees after being told they would be waived I finally called back today since the Manager was not there during check out And was told the days waived was more than adequate for the damaged toothbrush and hairbrush as if that was the reason the fees were being waived in the first placennTo be clear I WAS OFFERED THE WAIVER BEFORE the damage happened and at the exact same time as I was upgraded to the new roomnnI asked to contact her superior and she refused to give me any contact information and would only do me the courtesy of forwarding an email I send direct to her I said fine give him my number and have him contact me directly and she said she would but it was unlikely I would ever hear from him since she is supposed to be top of the laddernnFFSnnDont get me wrong the Toothbrush and Hairbrush only cost me to replace but another in time to replace it since I was late to work at the LVCC and had to detour to the Walgreens to get the items I needed to be presentable I chose Blair House due to proximity to the LVCC so I did not rent a car and since it is on a one way road even a cab ride would not have helped with the time delaynnFor the record Melina was very nice but held no power to help me Chelsea may single handedly be the reason I never book the Blair House again I sincerely hope you never have a situation that requires you to deal with this woman