text: Will not ever rent from them againnnThe agent was extremely aggressive using scare tactics to convince me I really needed their extra insurance saying things like a drunk could hit you and it could cost you thousands of dollars without the insurance I had to firmly decline the insurance three times then sign two pieces of paper saying I declined it This happened even after I indicated I had excellent personal car insurance Intimidation does not equate to good customer servicennThe car windows were dirty and smeared and there was no washer fluid in the car And the car wreaked of perfume it obviously had not been cleaned well nnThis rental company will charge a hour if you do not drop the car off exactly at the same time as it was picked up Also my flight got bumped so I had to return the car a day late When I called and asked them if that was ok they said it would be fine and because I called there would be no late fee There was My actually charges exceeded my estimate which included taxes by over When I called to complain they said it was just an estimate and seemed surprised that I would actually expected to pay what I was quoted They were never really able to explain the discrepancy for the chargesnnRent from anyone else poor customer service dirty car excessive charges