text: I have gone to Mirabelles since it first opened and have experienced the highs and not so highs among their products Generallythe baked goods are excellent if you do not need to know the ingredients we are talking butter and sugar here but one problem they have consistently had has been their customer service It is often the case among local businesses that the manager or owner fails to see that the face or faces of the business are those people serving the customers and that they need to be trained beyond using Square and putting food in the bags They should be there mentally know how to spot the first customer in line and put the correct items in the bag or box If there are a lot of customers why not get a number device Sometimes the line goes out the door or customers would like to look into the display case first but they cannot see it because of the crowd in front of them until it is their turn and then they spend time trying to choose while people behind them wait The customers in Urbana are a pretty civilized bunch but owners will never know when they have lost a customer who does not return I often get the feeling among local owners that if they are making enough profit then that is it no need to improve However there are always new businesses opening up and new competition nBeyond the products I suggest looking at n training staff to be friendlier and more responsive to customers n cleaning that place like it is a surgery n Innovate productstry coming up with items that are not so heavy or hard to eat For examplethe sandwiches are made from baguettefine but they are so hard they cut the roof of your mouth In France Italy and many other places they scrape out the inner part of the bread to leave the she will for the sandwich filling and wrap it tightly overnight where it softens n Offer ingredient lists for productsn Use social media to create enthusiasm for new products