text: Look we all know Cox sucks In fact they are a terrible business and their practices are laughable However they are a necessary evil if you want Internet that is not garbage that can handle streaminggaming The way they handle issues over the phone is worse than Comcast and for all my east coast brotherssisters you know what a serious accusation that is It all started with shitty TV Service My household went through dvr boxes That all broke All of them s of hours of TV Lost Every Single Time Their solution Downgrade from contour That is their genius solution So my solution Upgrade to Dish for TV PROBLEM SOLVED However they charged us to disconnect claiming we were on a contract Nope disputed that However to dispute it you have to literally mail a letter to corporate In the mean time they cut off my Internet service for pay bills AND THEN DOUBLE CHARGED ME FOR THE INTERNET WHAT EXCUSE ME How does that even make sense So an angry phone call and hours on hold I get the Internet back on because I work from home and to refund the double charged service they have to send a check via the mail to a local store Okay cool A week later let us drive from San tan valley to Gilbert Once we arrive turns out the check was not mailed In fact the person helping us via the phone wrote that checks cannot be sent to the store and put a future apology in the notes to us Thanks Cox cock So if you made it this far why do I give this store stars The Manager Mario That is why The savior of my people Stepped in Saw the crap we went through and listened to my tale With about minutes of effort he credited our account for for the bs fee for the double charge and another just because he was sorry That is customer service That is being a great human He is the man and my opinion of Cox has changed ALWAYS GO TO A COX STORE ALWAYS They know their stuff and actually care They are not the call center idiots They are true experts and will always get the job done Thank you Mario at the Gilbert Cox Store Thank you so much