text: The Sheraton Madison is a perfectly adequate business travel hotel Yes there are a few frayed elements to the hotels total package but the positive elements outweigh the negative in a resounding waynnA few things to consider It is a Sheraton By that statement I mean the Sheraton Madison is a midrange travel hotel It is not a resort hotel or even a highend business travel hotel Guests should consider the class of hotel before they book a stay at the Sheraton and especially when writing acerbic reviews The location is outside of the downtown core but restaurants and amenities are easily accessible In fact the hotel has one of the most robust shuttle services to the downtown and the airport I have ever seen Case in point my coworker landed a few hours before me I rented a car She called the hotel to request the shuttle They told her the shuttle had already left the airport but that she should get in a cab and tell the driver to charge the fare to the Sheraton Wow have you ever heard of such great customer service The hotel needs a little remodeling The decor is clean and maintained but there is definitely a need for a little more contemporary features The staff are super pleasant and very responsive to requests I am a SPG Platinum member I stay in SPG properties nights per year The staff at the Sheraton Madison were some of the nicest staff I have encountered nnAnd finally The Sheraton Madison is a midrange business travel hotel I know I have already stated such but it is super important to keep this inkind if you are looking to book a more luxurious hotel for your staff in the Madison area If however you are looking for a place to sleep while in town for meetings or business and do not mind a short commute to the downtown area the Sheraton Madison is a perfectly comfortable hotel