text: There are so many things wrong with this gym that I could probably write a small book on its gross lack of customer service and inattentiveness to detail but I will try to sum it up in under paragraphsnnPF puts far more emphasis on the customer it is trying to court than the one it already has Basically a sellsellsell attitude Once you are a member you are nothing to them anymorennI have tried to get the tv put on to no avail sometimes PF has numerous tvs and often a big game will be showing where people are doing cardio but where people moslty men are lifting free weights we will get news or golf I do not know how to work the tv or I will ask someone to do it are popular responses I have even been turned down trying to get an ASU game on and that is the local team Disappointing for a gym with satellite tvnn PF has lowered rates for new customers and done nothing for their existing ones They have even given equipment away to one of their other gyms meaning you are getting less for your money nn Trainers hold special aerobics classes inside the gym No not inside the aerobics room inside the gym where people work out It is not unusual to see people doing wind sprints up and down the hallway or a group of people doing ab work in front of a machine you would like to use nnFor years this place did not provide paper towels If you wanted to clean down equipment or your brow you had to buy a towel or bring your own The bathroom only had heated dryers or toilet paper nIt now has paper towel dispensers but some are often empty and workers rarely care Patrons here do a great job cleaning up after themselves nn Pushing supplements is more important than pushing you to work harder This location has a very hard time keeping female trainers Women are constantly being hired but they do not last long I am told being a trainer there is very difficult because you are not just required to recruit a stable of people to train you have to sell them supplements as well PF sells its own brand of supps and trainers will tell you how wonderful they are better prices than stores etc I think the trainers are competent I am told they are required to sell stuff though and convincing one that Apex is better than name brands and much cheaper is not what we want to hear during our training nn Loose or damaged equipment is often left unattended From week to week some of the same dumb bells are loose and I once reported a bent bar on the bench press and no one there cared to remove it I told multiple employees toonn Aerobics classes are subpar and so are the times Some of the classes are titled one thing and then when you get into the class they are doing something else I once did a kickboxing class and the girl had us doing wind sprints and some kind of standing aerobic movements that did not involve punching or kicking Many of their better classes start at like pm It is almost as if their schedule is geared around students nnTheres a high turnover rate at this gym too From the front desk girls to the trainers many of the male trainers have been there a while to the managers There is literally a different manager there every few weeks and the guy who introduces himself to you on a Wednesday and says If you have any problems my names Bob will be named Steve a few weeks later and Mark after thatnnCompetitive pricing compared to other gyms convenience and decent clean equipment keep me going therennUnless this gym is really convenient for you or the price is well below what other gyms are charging check into your other options