text: The worst customer service in recent memory is at a library Seriously I am still trying to figure out what went wrong I called ahead to check the availability of a book and was told they had a brand new copy I asked what time they closed and was then asked for my name She said she would leave it at the customer service area Upon arrival I was told they do not hold books at customer service and was sent to the reference desk After much waiting and watching employees walking around I was told that nobody had received a call and was questioned as to whether or not I called the correct branch This continued for awhile and multiple employees took pleasure in telling me they did not receive a call All I wanted was the book After about minutes an employee said she would get it for me and was told by another employee they did not have a copy She walked into some back room and came out with a brand new copy What a freakin ordeal They were more concerned with trying to refute my phone call than getting me the book Two stars is probably more generous than they deserve