text: So far it is been a very bad experience and the hotel Manager Jonathan made it even worse We paid using points which does not seem to go over well here We booked a room with double beds but were told at check in that all they had available was a king bed We proceeded to our room and walked in the door and were floored by how bad it reeked of smokennWe called the front desk and after wating minutes we asked for a Manager One of the rudest persons I have spoken to in the Service Industry the Managers name was Jonathan told us that because we used points we cannot ask for a specific type of room He also told us that the smoking floor was the th floor and we were on the th so it was not the hotels fault if someone smoked in that room He basically told us to screw off and hung upnnWe then tried to leave the hotel but they could not or would not reimburse the points we used so we are stuck here Nightmare