text: Verizon stores and their system of herding their customers must have been designed by some Machiavelliantype person who watches from afar with hidden cameras placed in all locations and watches what transpires inside the stores like some sort of Big Brother experiment in human behaviornnWhen I walk into a Verizon Wireless store because my unfortunatelynamed Verizon Glyde all I can think of is a personal lubricant how about you maybe I have a dirty mind with a touch screen no longer wants to be touched the greeter scowls at me tells me it is going to be at least an hour and a half and then adds my name to the bottom of the queue nnI instantly notice that it smells of excrement and that quite literally the store is crawling with humans It is like a bus station There are sadlooking people on benches huddled together for moral support crying in the corner and laying in a puddle on the floor I relegated myself to sit by a wobblylooking display with outdated products hoping I would be left alone to wait out my sentencennI have rarely seen the likes of the despair that I saw in my two hours of waiting in the Verizon store I bore witness to two different women using Verizon phones calling customer service in tears bawling about how the reps at the store refused to help them I should have taken this as a sign I watched a person pick off a really large scab I saw a really togetherlooking dude get to the point of a breakdown when a rep jumped another customer in front of him in the queue I mean there was almost a brawl I saw three crickets a spider and a roach and this was all before my name was callednnThe service rep could not no WOULD not fix my phone He took one look at the Glyde and started to laugh THIS is the worst phone Verizon ever produced I cannot fix this thing I will not even be trying Sorry girl You need to get yourself another phone Rep then proceeded to detail my options A Buy brandnew expensive phone B Buy preowned expensive phone C Be phoneless Surely you must have a clunky Zack Morrisstyle phone to donate to a damsel in distress I protested No dice Not even a loaner until my next paycheck Not a snowballs chance in hell nnIts ever so obvious that I was never going to get my phone fixed and no matter what was wrong with it I was going to be told that I had no choice but to purchase an entire new phone I think it is more than a little messedup to not offer your customers solutions and options instead of backing them into corners I am between paychecks and could not justify paying the evil overlords of Verizon hundreds of dollars for another POS so I am now incommunicado and am totally bummed