text: PM room highpitched whirring noise in ceiling thought I could call to get it fixedn PM after minutes of phone hold sent to another room where my key would work and security would be there in five minutes to let us in n Pm after minutes in the hallway waiting for security because the cards did not actually work and minutes on hold with the front desk asking for security we learn that room was smoked in so no go for us nonsmokers When the front desk was informed that someone had smoked in the room they reacted with disbeliefn PM front desk guy says he will waive in fees and give us what he says is a slightly nicer room When I said this was pretty poor compensation for making guests sit in a hallway for most of an hour front desk guy literally said that was too bad and I should just stay where I was n PM into room It had a visibly stained bedspread While the nice housecleaning lady fixed it over minutes come on nnThis place is not five stars It is not even a Hampton Inn if consistency and courtesy count for anything I would not stay here again and I would recommend anyone else think hard about staying somewhere else nnLook it may be a busy day for the hotel But there is no excuse for thirty minute hold times to speak to the front desk and there is no excuse for discourtesy I have never been so frustrated with a hotel