text: If I could give zero stars I would My boyfriend and I purchased a vacuum from there approximately two montha ago We have used the vacuum a handful of times Today the vacuum literally sparked smoked and nearly caught the carpet on fire I immediately called Walmart spoke with Kathy and she said it would be no problem that I did not have a receipt or box it could be returned I go to return it get a new vacuum in exchange and head to customer service The lady at customer service was excellent The real problem came when she needed to get her supervisor for approval After calling him twice and waiting twenty minutes he arrived He told us we would be unable to return it only exchange it for the same one Umm why would I want the same vacuum that nearly caught my floor on fire We explained that we wete prepared to spend nearly on a different vacuum and he said no I cannot help you Did not offer any apologies any suggestions any help Just no We asked to speak to another manager and after another minutes she arrived While playing with her phone and not even looking at us she gave me the same response No apologies Just walked away I am thoroughly disappointed and extremely angry Kenneth and Amanda provided me with the worst customer service I have ever had I have never written a review ever But these two inexperienced unapologetic rude supervisors rubbed me the wrong way Never again will I step foot in that store