text: Okay so I had to do an updatennI was actually at the BuyBack location in Henderson near Galleria Mall when we could not find what we were looking fornnSo we called the location on Decatur to see if they had the movie we were searching for on blu raynnOh yes they did Of course they did They have everythingnnSo we asked if they would hold the item for us and that we would be there to pick it up shortly we were across town but were on our waynnSo we drive all the way across town and guess whatnnThese people had the gumption to tell us Sorry it was actually being held for someone else They claimed prior to us calling that it was already on hold but in the end that it was up to managements discretion to decide who would get itnnWell we told you were coming from across town you told you would hold it for us So I did not get itnnWhat I did get is that they would get a review update and lose a starnnI am not saying I would not go back but I will NOT go out of my way to return to this location again nnThey lost a very faithful devoted customer