text: I visited Yolas Cafue for the first time and experienced the equivalent of death by a thousand paper cuts While I liked Yolas familyfriendly coffeehouse concept a series of service missteps and lackluster execution of the food order made for a less than stellar experiencennWhile waiting for my wife to arrive my daughter and I hungrily spied the butterscotch and chocolate chip scone in the display case on the front counter We recently basked in the glory that is the oatmeal butterscotch cookie from Batch Bakehouse and hoped Yolas would provide us with a westside fix for our new butterscotch addiction Alas it was not to be The scone was overly dry and lacked the richness of the scones from the aforementioned Batch nnWhen my wife arrived there were a steady stream of customers pouring into the cafue After a short wait a rather stoic gentleman took our order He did not greet us hardly smiled and did not offer any recommendations as we made our picks from the menu Frankly it was a little awkward I did score the free oz coffee offered with a Yelp checkin thank you Yelp When we finished ordering my wife and daughter each asked for a cup of water which also drew a blank expression from our stoic friendnnWe took our number and trudged off to a table which the party at the neighboring table was using to discard their dirty dishes All the unoccupied tables had dirty dishes and were in desperate need of a good wipe downnnAfter a short wait stoic dude arrived with my daughters fruit cup At the counter stoic dude told us the fruit cup contained strawberries blueberries and pineapple What we received was a cup full of cantaloupe and honeydew which my daughter is not a fan of To their credit when I pointed this out stoic dude took it back and we later received a large cup brimming with ripe strawberries pineapple and grapesnnAfter another short wait my wife and I received our sandwiches However my daughter and I did not receive our drinks and nor did we receive our water So I trudged back to the counter only to see a long line of customers waiting to order While waiting in line I noticed a water cooler that stoic dude failed to mention when we ordered our food So I filled a couple of cups with water and trudged back to the table Still no beverage order So I trudge back to the counter to check on the status of the drinks Still a long line so I waitand waitand wait Finally I get to the front of the line I ask stoic dude about my coffee He instructs me to grab a coffee cup from behind the coffee carafes Cmon stoic dude you could have mentioned that when we ordered So I grab a cup with high hopes that my beverage odyssey was about to end Curses foiled again the carafe is empty After a short wait the owner finally indicates they are brewing more coffee So I trudge back to the table and take a bite of my now cool egg sandwich Then the owner indicates the carafe has been filled So you guessed it I trudge up to the counter and fill my mug I inquire about my daughters beverage The owner indicates he is working on it A minute later stoic dude delivers the caramel apple drink It is lukewarm and tasted like Juicy Juice apple juice with a faint hint of caramelnnFor what it is worth the robust Yolas dark roast is one fine cup of coffeennI finally start eating the rest of my now cold egg sandwich While I like the concept of serving the sandwich on a ciabatta roll the crust was too soft and did not offer much flavor The sandwich was small slightly larger than an English muffin The smoked bacon was paperthin and did not provide much flavor or texture The egg was underseasoned and by the time I finally ate my sandwich the greens were warm and mushy In retrospect I should have asked to have the sandwich replaced after my long beverage ordealnnOther observationsn The wifi signal at Yolas is excellentn The tables are densely packed making the constant journeys to the front counter an inconvenience for you and your neighbors n On the table there was a list of interesting beverage specials including a salted caramel chai yum The problem I did not see the list until after I made my order They really need to post this list by the front counter in a more conspicuous mannernnSo would I go back maybe but definitely not at peak service hours I do love a good malted waffle the signature dish of Yolas However if I see stoic dude behind the counter I am making a beeline for the exit