text: Very disappointed at the service provided by the store Even WalMart has better customer service You cannot return anything there I have the following when I try to return my Xbox OnennGift ReceiptnXbox One unopenednIt was purchased on so it was well with in the return periodnnI got an Xbox One as a gift but I already have one so I try to return it at the store Unopened and with the receipt They said I have to call to return it because it was purchased on their website I called their supposed store phone number but is a call center in India that handle their store phone call They cannot transfer you to someone at the store at allnnWhen I told her I want to return my new Xbox One they told me I have to get the credit card number and email address of the person who give me the gift I explained that it was a gift but she said she cannot help me without that info After going back and forth with her for minutes I ask to speak with a supervisor She put me on hold for minutes and told me that because I do not have the order information I guess the receipt and order number is not good enough they cannot escalate my call to a supervisor She pretty much told me she cannot help me I asked to see if maybe someone can call me or I can email someone she said they do not have that What Microsoft does not have a customer service emailnnIll probably going to sell it on craigslist or something and get me a playstation At least if I buy something from the Sony store or Apple store I can return itnnBottom line if you are going to buy a Microsoft product buy it from Amazon BestBuy WalMart etc because at least you can return it