text: Spent a Friday and Saturday night here and really loved the hotel I love that there is no casino and thus no smoking so it actually smells good when you enter It is much less crazy and a nice relaxing retreat from the party of Vegas yet it is only steps away from it when you want to resume the insanity It is really the best of both worlds I love that it is free valet and that you do not have to walk a half hour through a self park garage through a casino to get to the reception desk We had a painless checkin were given a great room on the th floor with awesome views including the water shows at the Bellagio next doornnThe rooms themselves are great They are spacious modern and clean There was a living room kitchenette bedroom and large bathroom We did not use the kitchenette at all though I guess maybe it would be nice if someone was staying for an extended period of time It almost seemed unnecessary in Vegas though It would probably be helpful for families with babies or small kids Anywaythe room was great One thing I thought was odd for a star hotel was that there were no robes in the room Not a big deal but it is something I would expect from a hotel like thisnnThe only real negative of the weekend was on Saturday we realized we forgot an important toiletry item and called down to ask if it could be brought up to us Sure no problem We waited for minutes and then called again They said it would be right up We waited another minutes nothing Finally we gave up and had to run out to CVS This was pretty frustrating again for a star hotel For this kind of place you would expect much better customer service ie not waiting minutes for an item you request and if they do make an error and need to be called a second time at that point make sure that the item gets there This left a bad taste in our mouth Even when we went out for the night and came back we were half expecting the item to be in our room when we got there since we were assured twice it was on its way but there was no sign of it We also had a slightly longer wait than what I would think is normal for our car from the valet when we checked out on Sunday They do not have the kind of valet where you can call down for your car so it is waiting when you get down thereyou have to go down yourself and show the ticket nnOverall we really loved how new and clean this hotel was and how comfortable our room was That being said what would have been an excellent stay was put off by the poor customer service I would consider staying here again if I got a good deal but I would be extra sure to bring EVERYTHING I needed because you cannot rely on them to bring anything to your room no matter how long you wait or how many times you call