text: Our salesman was new and great We were originally happy with this dealershipnnOur new cars payment was slightly higher based on the negative equity in our old vehicle A few days after buying the new vehicle we received the statement on the old loan It turns out less was owed on it than we had estimated We were informed that any extra money would come back to us after the loan was paid offnnToday we get a statement from the finance company stating the loan was paid off There was no mention of the extra After phone calls and looking at the paperwork we realized the paperwork that was printed out was NOT the same as what was signed in the office I was a bit suspicious that you had to sign the electronic papers rather than a hard copy It turns out they DO change the information before printing Our paperwork had no mention of the car payoff No mention of a trade in whatsoever I am not sure where that extra went that they figured into our payments but it did not go to the old finance company and it is not coming back to us