text: I booked a day rental car for XX and I had my colleague rent the car on the st day because I was not flying into LV until the day after There was a little problem because my colleague is only years old and he does not meet the rule So for everyday we have to pay an extra because of that which I totally understand BUT now all of a sudden the turned into almost nnSo at this time my coworker is already in LV at Fox and I am still in LA He has no mode of transportation to the hotel and CES Intl trade show so I am worried about him now since I have to make sure he is taken care of until I get therennSo I called and talked to GEORGE Fox worker because he was the one helping my coworker out I called in so I obviously initiated the conversation about the issue so I obviously have the right of way of talking But he kept cutting me off while I am addressing the issue but I kept talking over him Then he flips the script on me and tells me Stop interrupting me or else I will not talk to you and I will hang up Then I told him You are interrupting me I called in I am the customer let me speak and address what I have to say can you stop interrupting ME Let me talk first since I initiated the conversation Then he keeps warning me If you do not let me talk I will not talk to you and hang up So then I ask to speak to a manager or supervisor and he then tells me There are no managerssupervisors here then he hangs upnnThis part I was not there but my coworkers filled me in after George tells my coworker to rent a car for day just for today then when I get there tomorrow I will put it back under my name so this way we will not get charged too much So my coworkers agrees Then George said that he has no credit so he cannot rent a car even though he has money in his ATMDebit card with a VisaMC logo So George denied my coworker the car That was that End of story for now No other options were given So at this point he is stuck at Fox and I am still in LA and cannot really do nothing about it I am over hours away trying to figure out what to do The only thing I could do is to call corporatennSo I called Fox Rent A Car corporate office to talk to HR and I explained the situation The lady was nice enough to transfer me to the GM at the LV location Wait I thought there were no managers or supervisors that I can speak to GEORGE You liarnnSo I got in touch with Alfonzo Ruiz the GM over at Fox LV I explained the situation and he apologized and he said he will take care of my coworker that is been waiting there since he got there over hours Alfonzo informed me that if someone does not have good credit or any credit the only way around it so that my coworker can rent a car is if he provides a return airline ticketitinerary Which he has This option was never told to my coworker and all this could have been avoidednnI had to call Fox Rent A Car corporate office to get a hold of a GM at the LV location because George did not want to transfer me to the GM stating that there are no manager or supervisors there Soon as I talked to Alfonzo he straightened everything out on a phone call that took no more than minutes nnGEORGE Fox Rental Car LV Here are some tips for younn CUSTOMER IS ALWAYS RIGHT n TREAT CUSTOMERS WITH RESPECT n DO NOT THREATEN TO HANG UPn When a customer wants to talk to a supervisor they have every right to NEVER SAY THERE IS NO MANAGER OR SUPERVISOR ALMOST EVERY BUSINESS HAS ONE nnEND OF REVIEW FOR THIS INCIDENTnnAnother incident from months agonnAnother incident I was at this same location about months ago There were about workers possibly including a supervisor I was the rd party in line There were parties being helped at the desk and it was taking for ever After minutes goes by the line is now parties long and the original parties already being help were still being helped Talk about slow servicennThere were about workers that were just standing by talking to each other They completely ignored the long line I felt sorry for the people behind us in line There were open stations or computers and they could have easily helped the line go faster only if they actually WORKED instead of standing around talking to each other going to the back room etcnnVERY SLOW SERVICE HERE I let this one slide and I did not post up a review but after todays incident I just had to I am never renting a car at this location every again All Fox Rent A Car locations have LESS than stars nnNOTE TO CORPORATE Implement some training for customer service work ethics behavior etc PLEASE At least TRY Because it definitely does not look like Fox Rent A Car cares about consumer reviews customer service etc