text: This place totally IS a secret I had no idea where they were I knew they were in the COSMOPOLITAN but once I got in I could not find them There are no signs that point to their location that I knew of The establishment itself did not even have a sign upon entering I found out that they were nnLOCATED on the rd floor of the cosmo There is an entrance hallway next to the pool table and escalators I should have looked on the yelp reviews but I did not so I just asked a hotel worker nnThe ENVIRONMENT was exactly what I expected SMALL with no tables to sit They have a counter and that is about it They do have an arcade machine which kept my son entertained while we waited This place gets really busy so you will have to take your food to go Do not know where though or eat standing up nnThe SERVICE was not a good experience We were the only ones there at the time we walked in and we had no greeting whatsoever Then it took about a couple minutes for someone to even take our order Next came the over promising Since I ordered an entire pie I was told that there was a pie in the oven and it would be about minutes That pie that was in the ovenyou know the one the guy said was for uswell it did not go to us Nor did the second pie On the third pie we had to go back to the counter and remind them we were still waiting Only then did finally we get it No apology That is my pet peeve nnThe QUALITY of the PIZZA was such a disappointment Since there were of us we just ordered the entire pie because it was a better value Each slice is about dollars and the entire pie is about dollars depending on which one you get Our choice was pepperoni I understand that sometimes people can order the wrong item but in this case I doubt it would have made any difference First their pizza is thin crust which is fine I like thin crust pizza but the crust is very soft and limp which made it hard to eat Kind Of like a new yorker but worsealmost uncooked It just kept flapping all over the place and going limp just prior to getting in my mouth Second it was very very oily I am talking about Pizza Hut type sprayed on oil dipped in more oil I had pizza juice running all over my hands and mouth Some of you might like that which is totally cool but not for me nnI am going to give it two stars though because I do not think I can ever give any pizza joint star Plus the employees did speak in a friendly manner Even though they did not serve us well Bottom line is the name matches perfectly Nobody should know about this place