text: Such a disappointment I would had a wonderful meal at the NY location with impeccable accommodating service and presumed we would receive even better in Charlotte where the restaurant was located in our hotelnnThe first day we tried to get breakfast at and were turned away because they shut down at When we returned from shopping and tried to get lunch at pm we were initially told we were again too late until we asked for a manager who agreed to let us order a few small cold dishes Okay the place is entitled to close between meals though surprising as they are the only restaurant at the Ritz Carlton nnThat evening we had a party of dining and I requested my Dover sole be made without butter and with olive oil instead What I got was a small piece of dry fish with olive oil and capers served in side dishes Seriously For nnSorry but this outpost was not worthy of the name or Ritz Carlton location