text: I got a Groupon for HottCakez I called at AM on Monday and the Gal on the phone told me to come by at PM because that is when they would be open and I could come in and pick out a dozen cupcakes So my sister my year old niece week old niece and I went shopping near by to kill two hours For some reason NOTHING in Las Vegas is close by the freeway and highway are all so round about it takes you almost minutes to get anywhere Anyway we came back at on the dot and the place still was not open I went up to the door to check and one of those generic clock signs said be back at and the clock arms pointed to PM Disappointed I got back in the car told my sister the situation and waited My sister had to make a phone call so she agreed to wait PM came and went at PM I called the number again this time with no answer and I left a message with no returned phone call A nice Gal who I assume owns the pizza place said that the HottCakez owner was there because her bar is near the back and she saw them back there The place never openednnNeedless to say we did not get any cupcakes as promised and we will NEVER be going back Customer service is horrible If you cannot deliver do not tell me to come back and then NOT answer your phone I do not mind coming back another day just let me know Just because I am a Groupon buyer does not make me less of a customer I spent money already and have not even tried your product and now because of you I never will We all get busy or things come up it is how we deal with it that counts