text: About two months ago I booked two tickets to Andrea Bocelli concert at MGM Grand Arena Since I thought it would be convenient to stay at MGM I also booked a room king size non smoking The prices for two nights were Friday night for Saturday night They charged me When I got there I was told the room was not available If I wanted I got the option to upgrade which I would have to pay for I got slightly upset although I never raised my voice nnI asked why I am being charged for something I am not getting and why I was forced to pay for something I do not want The manager came over and immediately said She is just doing her job No st Sherlock I am not upset at the receptionist I am upset at the situation Not fair to be charging customer for something heshe is not getting On top of that they place a pending charge on your CC for me it was pending charge nnSo they offered comp buffet and off drinks This is great for someone who eats at buffets and drinks but I am not a drinker and I do not eat at buffets but when I said it to the manager she said well that is your only option In regards to rooms they are spacious clean The TV was working occasionally the bathrooms were nicely remodeled I must say the concert was fabulousnnWhen I was checking out I do not know what I was expecting but I got how do you wish to pay for your bill question This kind of floored me So the rooms were total minus the charge this would be around total the upgrade fee You are already placing charge on my CC I guess I am expecting you to say what you are going to give back to me nnAnyway long story short the nights cost me total They charge you for upgrade you did not want they also charge your for something called remodeled room remodeled room tax these charges are for every day you are staying on top of your regular resort fee I am assuming that is normal but quite franklyfor night it is NOT worth it