text: Would give stars if possible as after hours waiting my bird never was seen for his wellness visit and nail trim Had an am appt and being new to town got a little lost thru airport connector but courteously called at to say I has miles away I was put on hold and then told I would need to reschedule as they were backed up already and me being late would make it worse I let her know I had driven from Summerlin and had the bird with me and really inconvenient and was already almost there Arrived to people in the waiting room the one lady ahead of me had waited hours herself and had a sick bird I arrived at no one at reception and waited min for someone to inquire if they could help and then acted confused as to what my visit was for ie why did my bird need to be seen Do not you have it listed in the schedule as we discussed at length when inset the appt Sat there for minutes with no check in by the staff whatsoever they were more concerned with who did not have a car to go get lunch at jack in the box At pm once I was sure previous patients were gone I asked about timing of being seen She really could not say as an emergency just called in and they would have to see them when they arrived Sat there more minutes hoping to be seen before emergency arrived and nothing Emergency patient arrived and I left Not so much as an I am sorry for the delays or a follow up phone call to find out where we went or if they could reschedule Flamingo Clinic obviously does not have enough vets on staff to manage the customer flow as I have had my bird years and vets in Phoenix and Boston and never been made to wait more than minutes My time is just as valuable as theirs but they do not seem to get that concept nor care to have my bird as a regular patient No worries as have already found several other options who were more than happy to take us in with much nicer cleaner facilities Flamingo Clinic was a very unsettling experience Rude nonclient centric businessnot sure how you stay in business