text: We stopped in Charlotte for a night on the way back to NYC and were excited to try this restaurant based on all the amazing reviews When we first got there we were intrigued by the decor and atmosphere and did not mind the wait initially told it was going to be up to hours but that it could be much shorter We left our phone number with the host and went to the bar next door for a drink minutes later we called to check on our reservation and were told that they supposedly texted us minutes prior as our table was ready we did not get any texts Either way we came back and were promptly seatedalbeit with only one menu for the four of us I had to grab one myself from another table This is when things really started going downhill which is a shame because most of the food was pretty goodnnWe all ordered drinks but only two eventually arrived We had to remind about the other two minutes later when we realized nothing else was on its way Then they continued to randomly bring out our tapas dishes without any thought to the order and with very long breaks in between One of us did not get any of her four orders for over mins and had to watch others eat There were two orders of grilled cheese and they came out minutes apart after we inquired about the second one They completely forgot a dish until we inquired about it at the end of our meal Bone marrow was undercooked they comped it on the bill without us saying anything about it so we assume they knew Our main waiter did not remember anything any of us ordered and some orders were getting brought over by different people Worst of all we did not receive much of an apology throughout the ordeal All we got was a dismissive it is that kind of nightnnThis is a real shame because this is a unique restaurant and lamb lollipops sashimi and tuna tacos were great I recommend the bone marrow or the grilled cheese But at these prices this type of service is really unacceptable at an establishment that has been open for a while and has had time to work out the kinks