text: My friend and I went to Planet Hollywood expecting good things We were unpleasantly surprised When we checked in Miles did not bother to mention the queen room we booked was unavailable for the night We had to lug our stuff all the way to our room before we saw that we were stuck in a king room We had to lug our stuff back down because the phone did not work in the room and we could not call the front desk When we walked back down Miles assured us we could move the next day but we were stuck in the king for the night I asked for a rollaway He said they were sold out nnKnowing Miles was not good for much I spoke with Royce He was friendly but also said the queen rooms were sold out Royce checked but found no history that we were supposed to be moved to a better room the next day He did notate it however and get me a rollaway Sold out huh Guess notnnGot a queen room the next day vomit on the door hair dryer broken remote did not work leak in the bathroom broken shower head and chipped furniture nnRedeeming factors Royce Techa at the front desk were stellar the housekeeping staff was friendly although did not seem to notice the vomit on the door The casino was also very nice nnYoure paying for location at PH That is all The rooms are gross the two I have seen If you are going for Vegas to relax in your room at any point stay elsewhere