text: Do not get me wrong the gym itself is lovely the facilities are great the staff are polite and helpful on the whole nnBUT they are incredibly poor in customer service in fact less than incredibly poor their customer service is non existent In fact even worse I fully question their ethics their honesty nnMy experience beggars belief nnFor my birthday last year I was given a present of a month trial membership from my colleague friend and boss That was at the beginning of October It was all paid for and was to my mind a membership for months after all that was what I had been given and I had been told nothing to the contrary nnI went to the gym along with others from the office for the months of October November and December nn brought a much more hectic schedule for me so I gave the gym very little thought and certainly never went there after all my subscription was for October to December nnFast forward to March and I start getting threatening phone calls from xxxxxxxx numbers ie they look like they are simply mobile numbers of people you do not know These calls were not coming from David Lloyd either no sir these calls were from a debt collection agency called ARC whom David Lloyd had engaged in order to recover debt from me nnYes nnYou read that right I got a present of a gym membership for months it was an amazing present and I really enjoyed the gym too but after the months I neither used the gym nor had any inkling that I was still considered a member until I got a debt collection agency set on me nnI have tried speaking to David Lloyd about this they do not care in the slightest They have confirmed to me that they only care about getting the money they claim I am due them nnUnfortunately David Lloyd have demonstrated they have no interest whatsoever in their relationship with me nor the fact that they have turned an ambassador I believe they genuinely are a great gym facilities staff etc into a hater nnI can in no way any longer endorse either this gym or the parent company simply because of their insistence that I pay for something I was never aware of being liable for