text: I contacted the Closet Factory last Monday to arrange for a new master closet design I spoke to the owner Abby She indicated she would have a designer contact me By Sunday with no contact I left a message which prompted a call back from Abby today She informed me that it would take another week for a designer to get back to me that they are scheduling installs the week prior to my completion date which means if I wait another week for a call then I could not make my completion and if I want any hard wood it would take to weeks I asked if my only option was to wait for the one designer who has my territory and she said yes I guess she must be doing very well to turn away business