text: More of a joke than their baitandswitch tactics that Dollar pulled on my employee at the time of the rental is their customer service after the fact I contacted them on December th with a complaint and here is the response that I got this morning January th Mr Sparks is my employee I clearly stated in my communications that I was his boss and the one that set up the reservation They obviously did not read my email very carefully or my huge signature and contact information at the bottom This is absolutely unacceptablennnDear Mr SparksnnThank you for notifying us of your recent experience with Dollar Rent A Car in Phoenix We appreciate the opportunity to assistnnWe disclose all rental charges at the commencement of the rental to inform you of all charges and to explain the benefit of any protection you select A review of your rental contract indicates your acceptance of the LDW by your signature acknowledging the charge Final review of your rental information confirms all amounts appear to be in order Based on the available information I must respectfully decline your request for a refund of the amount in questionnnAt Dollar Rent A Car we strive to provide quality products and friendly efficient service You are a valued customer and your comments are extremely important to us Thank you once again Mr Sparks for taking the time to notify us of this situation We look forward to serving you again soon at Dollar Rent A Car nnnSincerelynnEbony HardingnCustomer Service RepresentativennnnnnCase ID