text: Update I ended up dealing with Leann in risk management and SHE was also great Very diligent about call backs as well She managed to get a reimbursement set up so I am upgrading this another star They ended up doing right by the customer just took them awhilennI have not been so disappointed in a hotel in a long time Let me be clear my disappointment is with staff not with the property I really like the property which makes it a star instead of but probably will not be coming back because of the staff nnMy girlfriend left a phone charger in the room and when I got off of work hours later I went back to get it Was told to call lost and found the next day to which they said they did not have it yet We then stopped in the day after that to talk to someone in person And we were given the run around Bounced from security to concierge back to security NOBODY giving any answers or taking any responsibility and a bunch of people shrugging in a I do not have any idea what you should do kind of way nnThe security guard was older and just seemed to not care I told him I work at a similar hotel on the strip I know phone chargers can go missing He said yup sometimes they just disappear clearly implying employees take them To which I asked so because someone takes our phone charger we are SOL He looked at us and nodded in confirmation He also said sometimes phones themselves just develop legs and walk out never to be seen again Really Glad your employees did not take a phone worth hundreds of dollars Thank god it was just a charger PhewnnShocked we asked to file a security report This is when we were handed over to Daniel who was far and away the best person we dealt with at the palazzo He is what customer service should be He was nothing short of amazing We walked him through where we left it he said people leave chargers in that socket CONSTANTLY it is on the opposite side of the wall divider between living room and the beds He sympathized did the report with us and everything Spent like minutes making sure we had everything done and were comfortable HE was star quality nnHe have me a number in risk management to call to follow up in days and to possibly ask for reimbursement I waited weeks to call because I was really busy working but then I left voicemails for Eugene Fitch in risk management over weeks She never called back nnI called the general line and somebody finally called me back a few days later Now a month after the stay They could not find my report but called me back later having located it The result Uhlost and found did not have it so there is nothing we can do nnWell thanks for nothing Palazzo You wasted ample amounts of my time did nothing to fix a new charger being left behind even though we spent dollars on property I know that is not a lot compared to other customers but is so trivial to lose a customer over It would not have bothered me as much either if the customer service was not so bad I gave them ample time to respond and got nothing I do not know if Eugene Fitch actually exists I cannot think of any other customer service where someone would ignore FOUR voicemailsnnI find it hard to believe a star establishment operates like this I feel cheated and taken advantage of particularly because I was not an ahole to anyone Someone who wanted to be a jerk would probably have been taken care of I see that all the time But because I understand what it is like in the industry and assumed they would find a solution given enough time I am stuck with a yeah nothing we can donnIll spend my money at Wynn or Bellagio in the future and make sure to triple check for my charger before leaving