text: Overall I think The Cosmopolitan is one of the best resorts in Vegas I will start with the many positivesnnExcellent modern designnCourteous and understanding staff with the exception of some of the housekeeping staffnLarge variety of eateries and shops on the second and third floors away from the super busy and smokey casino floor nSuper high tech You can control everything from the TVs in your roomnSTUNNING views looking out at most of the strip and the Bellagio fountains This upgrade will cost you more Our room on the th floor even had a balcony with a comfortable lounge mini sofanThe Identity membership is totally worth it Even though everything is pricey in the hotel signing up for this program will give you cash back to use at pretty much any of the places inside the hotel during your staynGreat central location on the strip smack in the middle of the main action close to Bellagio Paris Planet Hollywood etc nRight next to City Center nThey even have Tennis Courts on the th floor next to the gym and pool The gym is also pretty high tech and largennThere were also a few negatives thoughnThey were SUPER CROWDED on Presidents Day Weekend this is understandable but they needed more CoStars their customer service reps at the Front Desk Seriously The lines were crazy long to check in nWhile all the high tech elements are cool they often stopped working or were buggy our TVs went black or fuzzy often They also had a problem with their phone system while we were here We tried to call the front desk and were put on minute holds every time To their credit we complained at check out and they comped one of our charges at The Wicked Spoon BuffetnThe housekeeping staff was a little rude and pushy They wanted to clean our room in the morning and they knocked at least three times all within an hour Cannot they just come back a little later in the afternoonnThe design of the rooms is a little odd they are very spacious but there is a random kitchen with a microwave and a dishwasher smack in the middle of the room They had to install two TVs in each room because the kitchen takes up the space in the center This is a little funkynnOverall a great destination in Vegas I would definitely recommend it Splurge for the Bellagio Fountain view It is totally worth it