text: It all started with a low tire pressure light and oil change When I made my appointment I was told I would have a new Service Adviser will not mention his name but it can double for a females name and starts with T since the last guy left When I arrived he barely looked up at me to acknowledge my presence and had no idea I even had a scheduled appointment Regardless i had the oil changed tires rotated and low tire pressure resolvedSo I thought Maybe days later the Low Pressure light came on again Since it was the weekend I got by with filling up the tire with air for a few days Finally my wife and I attempted to call T several times throughout the day leaving separate vmails in the AM the other around PM NO response Finally I called the service mgr to tell her my dilemma She quickly told me to take the car in and she will be sure he will take care of it I arrive once again this guy had no idea I was scheduled so of course now he has to give me a attitude and scoffs at the fact that i wanted to get my tire fixed before they closed at PM It was not even PM yet He looks at the clock and asks if I was leaving the car overnight REALLY For a tire I told him no and he could take it up with his mgr if he had an issue Finally after all was said and done about an hour later he tells my wife and I he cannot fix it and we need a new tire There was a nail to close to the side wall So my wife asked why did not they catch it the first time when the tires were rotated and the Low Tire Pressure issue was addressedHe got all defensive and goes back and forth with my wife on PROCEDURE I laughed in his face took the keys and he storms away with his great customer care skills Why get upset with us Because we asked the right questions Anyway next day we went to Discount Tire thinking we were going to buy a new tire when they guy tells us we were all done and fixedfor FREEWhat would have been probably a bill over for tire ended up costing and no Low Pressure light Good Job Airpark Service