text: I love Coffee Bean for the unique malted taste of the powders I do not love this location though nnAbout months ago I received a free drink for buying a giftcard I ordered the new toffeeflavored drink and said I wanted it OVERice I have learned to use that term with this chain and with nonfat milk The girl said something about how it is already pretty lowfat That should have been my clue that there was a disconnect in communication because what I was handed was one of those disgusting IceBlended drinks Sweeter than a milkshake that is why I do not like them That is why I STRESS OVERICE at Coffee Bean I really wanted to tell her it was wrong but the girl was really nice I was in a hurry and not to mention the drink was technically free I drank MAYBE of it and dumped the rest when I got home It was an extralarge too nnnSo the reason I decided to post this review is because of my boyfriends experience this morning He ordered an iced black white mocha What he got was a HOT mocha He is shy and dislikes confrontations of any kind so he just accepted this completely wrong drink and left He said the girl that took his order had no personality and when she called his drink to the barista she said vanilla latte which he did correct at that pointnnI used to be a barista and there really is no excuse for bad service like this I could MAYBE understand a mistake happening once in awhile if you are working the bar and have cups lined up during the morning rush not exaggerating but for someone working the register to screw up and have lackluster personality to boot not coolnnIm not sure I will go back to this location again or not Sometimes I feel it is just not worth the hassle after a couple bad experiences