text: Sold me a knock off name brand water pipe as the real thing I trusted Planet Zong due to word of mouth from friends Sadly I was taken When I got home I realized the down stem did not fit right so I emailed the company of my water pipe hoping they could tell me the right size and help guide me to purchasing one that fit right so they had me send pictures of piece Upon an email I received back from one of the staff I was informed that the piece I had bought was a knock off and that they do not even sell their water pipes in the YOUS Canadian Brand So please do not get taken like me and spend lots of your hard earned money on cheap knock off brands thinking your buying the real thing Had they had told me it was a knock off and then sold it to me would have been a different story But if your like me you know good glass is not cheap so I when I spent my money on the real thing I expect to get the real thingnnUPDATE I called and talked to the store manager Upon explaining my story to him he told me there was nothing he could do He apologized and said that he remembers the piece and that he was not sure where they had gotten it even though he is the manager He was not able to do a refund or exchange or at least offer a resolution to my problem Oh but he did mention that he can guarantee all the pieces in the shop today are genuine LOL Why bother and take the chance when the trust has already been broken Next time I will take my business to Traders or Blaze Where I know for sure every piece in their shop is real and not a knock offnnUPDATE The manager of the store called me back and left a message saying that they had found my piece on a few websites and had some info and to call back I called back and the manager proceeded to tell me that he had went online and found my piece and that they did actually order the piece from GEAR I had told GEAR about the smoke shop I gotten mine from but they did not say anything about them being a previous retailer I then told the manager how I also did my research and the ones I looked up look nothing compared to the ones on the internet I then said but if you can show me some kind of proof that you guys purchased this piece from gear then that would be great He then got defensive and said hey look man I do not know what else we can do for you its just a matter of speculation at this point I then replied okay well I will talk to your manager tomorrow and proceeded to swear at me and say that his manager will tell me the same sht I then ended the call So if they really wanted to protect their name and rep they would have just made things right Instead they decided to be greedy and money hungry and start using profanity to me a customer who had spent over in their shop Just take it from me GO TO TRADERS OR BLAZE OR TRAILS OR ANY REPUTABLE SMOKE SHOP BUT HERE