text: I love the Cosmopolitan Every facet of the place exudes cool class elegance and sexiness The guest rooms are among the nicest most modern and well appointed to be found in Vegas The restaurants are firstrate The Vesper the Chandelier and Bond are exemplary bars manned by friendly extremely skilled bartenders crafting some truly inspired cocktails which are the best on the Strip There are plenty of blackjack and craps tables The dealers are personable and professional The cocktail waitresses taking care of gamblers are attractive and attentive The resort staff from the reps at the registration desk to housekeeping is professional and proficient The Cosmopolitan would be my first choice to stay and play every time I am in VegasnnSo you may ask why the star review Carol W and I went to Vegas for Thanksgiving staying from Mon to Sat Our respective families joined us there and were also staying at the Cosmo Midweek stays tend to be less busy in Vegas and the week of Thanksgiving is an extremely low period for Vegas tourism As such I called to speak to a casino host to see if I could get a better room rate than was being offered online on the Cosmo website or through ExpediaTravelocityOrbitzetc We do the overwhelming majority of our gambling as well as eating and drinking at the place we stay in Vegas The host I spoke with who shall remain nameless offered to COMP our stayNOT simply offer us the casino rate for the room which was night MonThurs and for Fri night for our Terrace Studio room I fully understood that this comped room would require me to gamble at a certain level of play throughout our stay although the host did not state what this amount would be While I had multiple offers from other Vegas properties for comped or deeply discounted rates much deeper than the Cosmos rate we decided to stay at the Cosmopolitan However upon our arrival we discovered our room was being charged at the casino rate NOT comped I attempted to contact the host that I would spoken to on multiple occasions without success to get the discrepancy resolved At the end of our stay when it came time for us to checkout I was told that the host would review my play and comp me accordingly crediting it back to my credit card if I would earned it This was NOT the agreed upon arrangement that I thought we would made prior to deciding to stay at the Cosmo Next time not that the Cosmo will see a next time from me I will get it in writing The total amount for our stay while not inexpensive certainly was manageable nnIm not a high roller I never claimed to be one I never asked to be comped for our entire stay If you could not comp my entire stay since I had not established a history of play at your property then you should have said so before I committed to staying at your property If you could only offer me the casino rate then you should have said so before I committed to staying at your property I would have stayed somewhere else and saved myself the money I spent for a room that I spent very little time in However most important to me it is simply a matter of principle If you make me an offer to comp my stay you should live up to it We both know that you would have made your money back from me and then some Your actions showed me how much you value my business nnIm not holding my breath expecting to get any part of my stay credited back to me Cosmopolitan even though I do love you I do know how to quit you You will never see me in one of your guest rooms or at one of your tables or machines again It is a matter of principle