text: I have glanced over the other reviews and generally speaking I can attest to and agree with the other star ratings With that being said I will only speak to my own unique personal experiences with this apartment since the other reviews covered some of my complaints adequately shutting the water off for hours at a time on a weekly basis with no warning checking the fire alarms at least on a monthly basis low quality appliances etc This review may be a tad on the long side but believe me if you are considering moving here it is all stuff that would be beneficial to knownnFirst things first this complex is woefully undermanaged The property manager and front office staff are the most incompetent unprofessional people I have met in all my years of dealing with rental property They are rude and will talk junk directly to your face the customer is not always right at Roosevelt If they are not out back smoking cigarettes in the parking garage they are busy sending out emails riddled with grammatical errors At one point I even had a staff member of the complex admit that they get DAILY complaints about how terrible the property manager is nnI moved to this apartment from out of state therefore I had all the paperwork done through email and fax in order to facilitate a move in date that matched up with the date I arrived in Phoenix I was told multiple times that everything was in line and I was good to go I get on the cross country flight to Phoenix with my dog and suitcase and take a taxi to the apartment Once there I was told that the paperwork would not go through and essentially sorry about it not our problem This left me homeless in a new city with which I had no clue about I had to rent a hotel room and a rental car for a WEEK before the management fixed whatever issue they were having with the paperwork I knew from that point on it was going to be a horrible experience but believe me I called around and all the other apartments in the same area were booked nnNext thing is THIS IS NOT A GATED COMMUNITY Sure there is a gate in theory but the key fob access only worked about of the time that I lived there It must truly be the most difficult complicated thing to keep running properly because the doors broke on a weekly basis At one point the gates were not working for around months straight and I guess the word got out to the homeless community Other tenants and I found multiple homeless people wandering the halls checking doorknobs as well as homeless people sleeping in the corridors There was also gang graffiti that began to appear in the hallways Do not get me wrong this is a safe community I AM GOING TO but that does not take away from the fact that there is a lot of vagrants that do walk through this area The gates are needed to ensure safety nnMy last and final complaint is that there were multiple instances of the front office staff stealing andor withholding my packages I would get an alert from the office or a slip from Fedex that said there is a package in the front office When I would go to pick it up the office workers would look for a brief minute and claim sorry it is not here Very helpful I know They would say its not their problem despite ya know legally it is their responsibility since they sign for all the packages I eventually filed a mail fraud claim with the local postal office and the issue of missing packages ended shortly thereafter nnOverall this community has a great location and some friendly tenants But for a month the quality of the apartments is way below value and the management is simply not worth dealing with Heed this review and the others This apartment does not have a star rating for no reason