text: Their product gets stars and you definitely pay top dollar for it but it is great Overall normal day service gets stars as they are generally slow as hell Today however gets star or perhaps if it were possiblennI drive here all the way from Huntersville and do not mind the drive or their prices because the seafood is fresh But I always call ahead to make sure what I want is in because its quite a haul No different today Been wanting to make some chowder so called ahead and reserved dozen cherrystone clams Do you have them Yes absolutely Ok I will see you in about minutes I get there get ignored at the register for a few minutes and when finally helped The woman looks at my order ticket goes back to the back for or minutes and then comes back with an it will be a minute Ok So my call ahead order is not already ready That sucks but I will wait Literally minutes later after they see me still standing by the register one of the guys tells her to go back and do a count of the clams minutes later she comes back and says something to the guy Another minutes go by and he goes to the back Thank goodness he only took another seconds to come back and tell me we oversold and have zero clams No I am sorry just a well someone gave you bad information when you called You have to be kidding me As Seinfeld told the rental car company You know how to TAKE the reservation you just do not know how to KEEP the reservation nnWhat would have been great service recovery I am so sorry how about a half dozen dry pack scallops on the house Or Here is bucks for gas or something anything Even half an effort like that would have kept me loyal Instead It is been nice knowing you Clean Catch