text: We have had so many ups and downs at this IHop This morning was the worst one yet I ordered the chicken that came with a biscuit with gravy The chicken was hot and the biscuit was ice cold topped with ice cold gravy Our server was at another table so after the manager dropped off food at a table next to ours we flagged her over asking for a hot biscuit with hot gravy She put her hands on her hips and said well that is the last biscuit and gravy we had I think I had the most shocked look on my face as she offered to reheat the chicken which was was hot and the eggs leaving the biscuit off completely She did not offer toast or a pancake no alternative nothing My response was I just want hot food as she says well I cannot do anything about that So I handed her my plate of food that had taken only bite of the chicken and asked her to take it off of my check Alice never offered to bring anything else no apologies nothing Our server Nichole was great she quickly came over apologized and then apologized for how Alice acted then brought me the name and phone number of their district manager whom I am about to call in a few minutes Funny how it seems that Alice is aware of her mismanagement as she has now disappeared and is no longer carrying food to the tables as she was before