text: A case study in great service No more than minutes after sharing our unfortunate and clearly uncommon experience we received a call from the head of food and beverage extending their sincerest apologiesnnEveryone can make a mistake from time to time but the great places make things right In our case they made things right and then some We have never been taken care of so well as we were by the staff and management of PradonnThank you for an even more memorable evening than we were expecting