text: After a surprisingly pleasant Southwest customer experience I have decided to give them another starnnSo I arrived at the Austin airport two hours early for my flight back to Phoenix am I the only one that still arrives this early only to discover that my flights been delayed two hours I would been camping for a few days out at Enchanted Rock without means of checking their website before we headed out So I am depressed staring down the barrel of more hours before I get home for the airport wait for the flight yeah I bought the cheapest ticket possible w stopsnnAs I am heading for Security I spot another flight on the monitor this one leaving in half an hour I march directly to the gate counter there is a long line but it is moving at a very efficient pace Once up front just a couple of minutes later I am greeted with a big smile I know right Was not expecting that Flights pretty full and there is already a few folks on the wait list but she will see what she can do She warned me she would not know until last minute but was kind enough to check in with me several times while I waited making sure I knew she had not forgotten about me And lo and behold she came through for me Last minute just before they closed the doors but I was on that plane no ticket switching charge in a window seat no less and to top it off it was direct only hours long Thank you Southwest lady Not for just doing your job but being so darn nice about itnnOh yeah did get another choice quote from a flight attendant as we came in for landingnThank you for flying Southwest Your flight today was sponsored by Sallys House of Plaid where if you are sad it is time to wear plaid And Little Johnnys Sewer Service where your number two is our number one WTF