text: Hi my name is Tigra and I am an ApplennI love Apple I love this store I love some of its staff I make appointments online or via the Apple app on my phone Sometimes they will over book and you will have to wait a while past your appointment time I am a pretty patient person especially when I am acknowledged and this is usually this case I have only had one guy who was rude never acknowledged that I was waiting and had the worse laissezfaire attitude We do not take laissezfaire when it comes to our tech lifelines mister Luckily he was only one amongst dozens nnTheyve saved my ancient MacBook Pro from what I know is inevitable They have no problems swapping out a faulty iPhone as soon as they do their obligatory water test They even replaced a charger that had stopped working on my DDs phone and we did not even have Apple Care for that particular phone nnLarge store with lots of test items and lots of accessories Nice view of Scottsdale Rd outside the main window A familiar view for all who have sat at the Genius bar awaiting the verdict on their products I may or may not have cried at that counter after finding out photos were lost during a botched software update attempt nnThey get extremely busy during weekends and in the evenings I suggest making an appointment for any and everything even if it is just a question If you do not make an appointment online they accept walkins too you will just have to wait longer for them to squeeze you innnWell organized during the new product release There was line for those who preordered and a separate line for those who did not preorder