text: They totally missed it They missed the opportunity to make our customer service experience a relaxing and carefree experience It happened at lunch the other day to me and my friend who was in town on business We arrived late in the day to avoid any crowds Our experience was a series of missed customer service opportunities throughout the meal nnIt began with two special orders that we placed with our server He wrote these requests down and made it clear that he understood what we wanted The order gets delivered by someone else When the server comes to check on the order we let him know that both of our orders did not reflect our requests He looks at the plates with a disappointing look and sweeps them away He delivers the special requests a few minutes later with his apologies and let us us know his manager is going to come out and talk to us It sounded more like a threat than an attempt to smooth over the mishap The manager comes out and gives a weak apology Missed Customer Service Opportunity He was not really interested in explaining what happened to our orders or whether it was an inconveniencennSo I ask myself who was ultimately responsible for the order the one delivering it or the server The server showed his disappointment and made us think it was the one delivering the order who was at fault The restaurant is not busy and they have time to make sure orders get out correctly Where is the quality control that I see on Hells Kitchen Restaurants cannot afford to get it wrong these days nnShortly after the entrees were delivered our order for French fries made it to the table Anyone looking at the plate of fries would have noticed that they were overly salted We were busy talking so we did not notice at first After a few bites we both began to feel the burn in our lips from the salt Frustrated that they do not really care we just did not eat them Missed Customer Service Opportunity The server never came back to check on the quality of the French fries Worse yet he should have seen that they were overly saltednnWe finish our meals and I request a doggie bag for my leftovers The server brings out a container and bag I asked my friend why do not they bag the leftovers anymore I noticed that this is a service they no longer provide at many restaurants Are they concerned about contaminating my food They just served my meal so I do not think that is the case Are they too busy Missed Customer Service Opportunity Please someone tell me why this little act of service is beneath them now nnI will not be returning anytime soon sorry to say