text: All it takes is bad attitude and the unwillingness to be flexible for your customers to turn a good experience into a bad one very very quickly Unfortunately this happened at Physical Therapy who I was ready to write a pretty stellar review for based on PT service alone I liked my therapist on the whole and I have felt like I was taken decent care of nnHowever the practice has a rather draconian appointmentcancellation fee It does not seem to matter that I have paid them countless copays ludicrous and laughable I know but that is between me and my wicked insurance provider and that I call them if I I am so much as stuck at a traffic light and will be five minutes late we are battling to the death over an alleged noshow appointment that I swear upwards and down I rescheduled prior to not attending The billing manager will not let it go and insists that I must pay this fee no matter how many conversations we have about itnnThe point here is folks is not it worth it to keep your customers happy I know I did not miss this appointment but even if I did I had countless sessions at this facility I was always on time and I always paid at the time of service I was a Good Customer And I would be going back and recommending my friends if it was not for the fact that they are unwilling to let something so small go Unfortunate I think