text: I am a huge fan of the Chipotle brand and food This negative review is for the service I received this afternoon at this locationnnEarliest pickup time available when we submitted our online order was pm We arrived minutes early was told that our order was not ready and would be about minutes We tried to pay when there was not a line of customers and were told that we could not pay until our order was fulfilled The girl in charge of the pickup orders came out and told us it would be another minutes She came out with our order at pm on the dot and told us in an exasperated tone to call next time if we would be arriving early Her attitude was terrible as if we were a HUGE inconvenience and had rushed her which obviously we had not since our order came out right on time A simple Sorry for the wait I was backed up on other orders and could not get this out earlier for you would have sufficed nnWhats even BETTER is that when we mentioned pickupgirls attitude the manager followed up with the same answer next time call ahead if you will be arriving early without so much as a hint of apology Clearly WE were in the wrong here It was definitely a missed opportunity on the managers part to turn the situation around and save our experience from being so disappointing Coming from a background in retail and fast food I was baffled by their selfrighteous unapologetic attitudesnnI also did not understand why the manager was working in the fulfillment line the whole time and there were periods of time when there were no customers to help whey did not someone like ahem the manager go and help the girl filling pickup ordersnnIve never had a bad experience at Chipotle before today and will definitely never come back to this location