text: If you have a childish love for hating humanity and enjoy activities like jerking a rusty butter knife across your throat cox is the ISP for younnNot only does their only work from mf they barely could care less if they solve the problem I had to go to the better business bureau to finally solve a hanging laggy internet problem Even the BBB could not get a response for about months nnWhen it did go through I got finally a glimmer of hope in a great technician named John as he solved most of my internet problems regarding bad cables nJohn solved my problems temporarily but it is clear that this stellar Lieutenant on the front line cannot solve the inadequacies and leaks that stem from poor system design and just a lackluster UX if they even care about the end user at allnnHowever no technician no matter his professionalism and great candor can stop Coxs sh customer service or the fact that our internet goes to sh when high traffic hours come onnnCox is passable when you do not have issues When one starts however you can clearly see the cracks in their structure My identity was stolen and a payment on my internet bill bounced due to Wells Fargo closing my account down to prevent further theft I explained this to their CSR reps and still I have oodles of strange and weird charges on my bill I mean why is their charges for credit card and echeck denials on top of credit adjustment above it Is not that a little redundant to fix a charge and then charge me back for the charge I was credited back There is a mountain of and s that would make a license CPA want to screamnnEven better is their automated voice system when you call in that makes you go through loopholes only to make sure to remind you at the end of their maze that they are closed hours customer service my brownie butt Should not call fix this relatively small problem instead of having to call back and check if Cox is ready for you nnOh yea I bought a new modem and router thanks to their whizes at their in store locations which is like putting a bandaid on a gaping wound You can improve your end but the likelihood that Cox holds up theirs is doubtful and will remain so until the USA changes legislation that makes ISP standard what the Asians in Korea Japan hell even China have todaynnI want to talk to the system engineers and upper management of cox What is the business vision of cox To spread the corporate love of a company that survives by a cartel business structure and not one of true democracy The CEO of Cox should really contemplate where his ship is going and look deep down if he wants to be the caretaker of a customer servicebusiness model that most CashAdvance Loan Sharks would not touchnnIts digusting that the only other option in my neighborhood is cox or shaky looking century link dsl connection nnSo yeah if you have problems and your downright darius about becoming a centurion go ahead and sign Cox up as your ISP provider