text: I had a super impressive experience at this Panera yesterday I ordered the Mac n Cheese It is so creamy and delicious Towards the bottom of my bowl there was a small piece of plastic Sort of like the kind you would find on a freezer bag I handed to the manager walking by She did not say much when I gave it to her so at first I was kind of miffed Then in a few minutes she returned with a cash refund for me She apologized for what happened and I was happy with her response What happened next was what really impressed me A young man came out from behind the counter with a fresh meal for me Knowing I had eaten most of my food already he brought some to go containers as well They went above and beyond to make sure I was taken care of