text: If I could give ZERO stars I would We stayed here for our Las Vegas wedding We planned on staying nightsn day they did not have a room for us I made the reservations back in April So we got a different room with the promise that the room I reserved would be ready in the morning IT WAS NOT So we stayed in the other room the remainder of our stay nhousekeeping is a joke Day a trash can sheets and towels were left on the floor next to the doorI was confused so I found a housekeeper and asked why they just left it she just looked at me like I was crazy I finally said do you want me to make the bed myself Her reply was could you Uh no that is what I paid you for Of course I did not say that I just said if you do not mind we will leave it there for you n first nights we literally sweated to death it was degrees in the room We finally called and they fixed itbut then we froze to death And could not get it turn off It was either feast or famine n customer service was the worst I have ever had Rude housekeeping rude front desk rude concierge n the day of my weddingat our room still had not been cleaned I had a lady coming to do my hair and makeup at so my fiancue went to very nicely ask when our room was going to be cleaned The lady very rudely told him she had no idea n still the day of my weddingat housekeeping shows up as I am getting my hair done Which was fine we tried staying out of her way She spilled water all over the floor and did not clean it up I stepped out of the room the housekeeper turned off all the lights WITH MY HAIR LADY STILL IN THERE after turning out all the lights she walked out and shut the door WITH MY HAIR LADY STILL IN THERE so I was locked out of my room with my hair lady still inside Uhokay So I had to knock on my own door to have my hair lady open it back up for men day at noon we decided we had had enough So I went to the front desk and said we were leaving a day early I demanded a refund for the last night and resort fees and the ridiculous charge we would already paid on a refrigerator for nights She knew I was not moving until I got a refund so she gave it to me nI will never stay there again nor will I recommend it to anyonenWe would have left earlier but with the wedding and all we decided to try to stick it out nDont waste your hard earned money and time on this place nWe are simple people from Oklahoma and do not feel like we are entitled to special treatment but we have had better service at a holiday inn than we got at the stratosphere