text: I am SO disappointed in this store We went there years ago and bought a Seally Posturpedic The bed was great at first but the mattress has deep indentations now from where we sleep We contacted Mattress Firm and they had us come in and fill out paperwork that they then faxed in to their warranty department I was told that I should be getting a call back sometime in the next weeks After weeks no call back I called my local store up and they said the guy I filled the paperwork with had been transferred to another store For some reason I had to track that guy down because they never keep copies of the paperwork so the rest of the people at my local store where I filled the paperwork out at have no idea what had been done with me Anyway I tracked the guy down and he called up the warranty department Turns out they never actually got the paperwork So I brought my copy of the paperwork back to my local store and had them fax it inagain They got a confirmation receipt that the pages were sent and received This guy tells me it should only be days before I hear back and had no idea why I had waited a month to check up on it SIGH So days go by and I still do not get a call from the warranty people I call up the warranty people myself since I am tired of dealing with the local store They check up and discover that they did in fact get my paperwork but that something went wrong when it faxed over guessing it is a problem with my local stores fax machine and the pages are illegible I asked why they did not tell my local store that it did not send properly so they could resend it Apparently the warranty department receives faxes but they cannot actually tell which store is sending in the fax so they did not know which store to contact to get the information resent Grrr I finally just scanned the paperwork from my home and emailed it then called the warranty to make sure that they got it and that they could actually read it They did only it was on the weekend so I have to wait days from Monday before they call me back Somebody please shoot me now