text: My biggest gripe The employees either need to step up their game or management needs to hire more employees It is the middle of summer and I would expect an ice cream shop to be upstaffed in anticipation of the increase in customers For the amount of foot traffic that the Chocolate Shoppe gets between PM on a warm summer night they are seriously seriously understaffednnIm not one to complain about standing in line for minutes for a scoop of ice cream especially if I am craving it but unfortunately Chocolate Shoppe does not really deliver There are many flavors yes but I feel like the quality of the ice cream they serve is way too commercial read overly processed I could probably pick up a noname pint of the same flavored ice cream at the Copps down the street and not be able to tell the difference nnGiven the other options in the area including UWs own Babcock Hall Dairy Store it will be a long while until I am back