text: I am pretty much done with this hotel simply because their service is atrocious I was upsold to the Octavius Tower The main reason I did it was not because it was a nicer room but rather for the parking The woman at the front desk told me they had special valet parking with an entrance on Flamingo It had just taken me minutes to go blocks on the strip so that benefit alone was worth the upgrade I picked up my wife at the airport about an hour later she had arrived that evening and we zipped into the valet without having to deal with the strip traffic I was very pleased until I was told that unless I was a Diamond or Seven Seas card level I could not park there When I informed the valet what the lady at the front desk said and why I upgraded the room he just said sorry and when they were full that did not apply he then preceded to direct me to the Forum Shops valetwhich is all the way down by self parkingwhat is the point When I complained to their customer service the witch on the phone said since I did not appear to be happy with the arraignment we could just pack our bags and move to the room we originally had Imagine that They upsell me on false pretenses it takes me a total of minutes to get back to the hotel after being redirected and now she wants to inconvenience me more by packing up I let her have it and insisted on talking to a manager He apologized for her behavior and gave me a food credit Might I suggest to management that if there is some stipulation on your service you sure as hell should mention it when you are upselling someone I would not have wasted my time or money on it if I knew it was not guaranteed and your Front Desk person knew that by the comments I made to hernnAs for the casino itself the best analogy I could give is a person living in a small town and going to New York The place has gotten too big for it is own good and their staff does not seem well equipped to deal with the traffic No matter where you went it was a long walk Ironically for such a huge area their table area is rather small There is very little about this place that is relaxing I usually stay at the Wynn and it is much more enjoyable Their new buffet Bacchanal has lines the size of the bigger attractions at Disneyland it was an hour and a half wait on Saturday night Of course if you were a Diamond or Seven Seas member you got to cut the line or you could pay a line passhilarious Once inside there were still lines everywhere nnOn the day we were checking out I had to wait hours to cash a sports ticket because their computer were down When I went to the special Octavius Tower registration desk the woman said her computers had limited access so she could not print my boarding pass and directed me to the Front desk The woman at the Front desk seemed annoyed that I had taken her away from some paperwork keep in mind this was at amwe had a plane at She said the concierge normally takes care of that and they were not open until so I would have to go to a paid kiosk by the Total Reward Center Again annoyed I went back to the Octavius Registration There was another lady there and she said she could print my boarding pass After minutes she said she could not find my reservation I told her I was sure it was right Somehow the woman thought my first name was my last name not exactly a common mistake I truly have to wonder when this hotel hires people if the manager just puts a mirror under their nose and if it fogs up you are hired Seriously there are a lot of brain dead people at this hotel They also treat anyone that is not a Diamond or Seven Seas member like crap When I am at the Wynn they certainly roll out the carpet for their high rollers yeah I get it but they treat everyone else nice also There is no reason why you cannot do both I never even notice the difference in service at the Wynn and am always treated very nicely I do not care what kind of deal I get at this place when I go back to Vegas I will not be staying here againnnPS I was just reminded about their marketing of their no resort fees If you and your partner use internet it is a joke They will make more off of you then the resorts that offer a resort fee We paid on average about more per day and luckily we did not go to the gym yeah that is extra also The no resort fees ploy is just a gimmick for them to make more money