text: I was excited I mean REALLY excited SEVENTEEN positive reviews with the only complaint being that the prices were a little high I was ECSTATIC I loved my first plumber but after several years of faithful service he moved away to become a law enforcement officer and we could not be happier for him My second plumber I loved as well Unfortunately he was only plumbing his way through graduate school and once graduation came and went we lost him too but once again super proud of him It has been nearly three years since we have needed plumbing services so I guess I consider myself pretty lucky nnUnfortunately that lucky streak ended last night when the kitchen pipes sprung a massive leak I jumped on Yelp and searched for plumbers in my area When I saw that SavOn was a Yelp advertiser and highly rated I jumped onto the phone and made an appointment Tom seemed really nice on the phone He said he could not get out tonight but that he would come the next day at or pm I told him I had class until pm so he said he would be by between and pm I said that would be very convenient for me and made the date nnCut to this afternoon I rushed home after class and waited And waited And waited pm rolled by Then My husband called and was told someone would call us right back pm and nothing I called them and Tom said that because my husband gave the wrong name on the appointment they did not know who we were Okay so I will place HALF the blame on my husband BUT since he gave them a functional return number I would assume that the proper etiquette would have been to return the call to say that they did not have us scheduled for a call Tom apologized and said it was his fault for not double checking the address with his technician I said everything was legit and I would just love an ETA as it was getting late We hung up And I waited And waited Between pm and pm I called Tom an additional FOUR times only to be greeted by Toms voicemail At pm I decided it was time to call another company nnIt is now pm Three and a half hours without even a COURTESY CALL or an APOLOGY or an UPDATE is unacceptable I am now calling Diamondback Plumbing and Parker and Sons so hopefully between the two of them I can find a real keeper You would think in a recession people would be thrilled for work apparently good customer service continues to elude service people even in the worst of times It truly is a damned shame because I really did want to like these guys my only regrets other than not getting to review them on their service and prices are that I STILL cannot use my stupid kitchen and I cannot assign a lower score than one star Boo Savon seriously BOO