text: I usually do not write reviews for huge chains like this but sometimes you just got to vent Hit the drivethru on Black Friday with the wife I ordered a Venti large caramel brulee latte while she got a Tall small Pep Mocha latte The total was approximately I roll up to the window and hand the cashier a plus a coupon for one free drink I would assume that she would take off the most expensive one or at least ask but no she did not ask So I was expecting about plus change and was surprised when the cashier gave me I questioned which drink she took off wondering why the venti was not the free drink Her rational to me was that it was not that big of a difference because both drinks are about I questioned her specifically asking her if venti and tall drinks really cost the same She insisted that yes they did Of course she proceeded to hand me the receipt I saw that was false which I already knew Yes it was only a dollar but this was a complete and utter customer service failure If I had not said anything I could understand but I questioned which drink she took off and she either lied to me or was too incompetent to know the price difference Additionally annoying is that I promptly sent an email to Starbucks customer service and a full week later I have not received a response Zero stars to this location and zero stars for no email response from Starbucks corporatennUPDATE I am upgrading this location to a half of a star Starbucks corporate finally contacted me about my letter about days or so after I sent it While the email they sent me was apologetic they did not answer any of my questions about Starbucks policy Lame