text: Do not order service from this storenAbysmal customer service from the install sales teamnnThey installed a brand new HVAC units on the roof of our duplexnThey had to cut into our NON LEAKING roof to install itnIt leakednnIts Las Vegas you do not find these things out until a really heavy monsoon We found out less than a year after install It leaked in both places where they cut the holes for the return ducts We reported it and the installer came out and supposedly fixed the leaksnnAnother year goes by before another truly heavy monsoon And the roof is still leaking in the same place on one of the units We call again This time it takes over a week to get a customer service person out to look at it nnLowes says the labor is not warranteed after the first year AND most importantly THEY HAVE LOST THE RECORD of our reporting THE LEAK the first time around WITHIN the year warrantee period To top this off the company Lowes contracted with Phoenix Air has gone out of businessnnLowes you really really suck