text: I called in advance to make sure they were in network with Metlife I was told that they were and gave them all of my insurance information I was a new patient and my insurance covers yearly checkup with xrays and cleanings a year with no copays After my cleaning I was informed that I had charge for the cleaning I asked why and was told that I had a PPO plan which I knew and that I could pick anyone I wanted but that they only got paid on their status In other words they were not in network Two weeks later I received a bill for another dollars So now they want copay after my insurance already paid several hundred dollars I had no unusual procedures just a regular cleaning The doctor was great but clearly his administrative staff have no clue what they are doing when it comes to insurance I could have seen many other doctors without insurance and paid the new patient cleaning and xrays fee with no insurance and saved money nnI have left a message for the office regarding the additional which I have no intention of paying as dollar copay on a several hundred dollar cleaning after they billed my insurance is ridiculous I am still waiting for a return phone call nnThe doctor and the dental staff were great do not get me wrong they just need to hire some people who know who they are in network with and not just roll the dice with new patients