text: This will be a part review for the free consultation aspect and another for the actual experience with staff professionals at Bethany Home Healthcare I would give ONE STAR for misleading information on the website verbally by staff I would give THREE STARS for servicenFREE CONSULTATION Thanks to another reviewer who mentioned an issue with the free consultation I made sure to ask this upon the initial phone conversation was assured it was a free consultation A receptionist called to confirm the appointment and again assured me it was free I had my husband call he specifically asked if it was free for someone who was insured due to something he had heard The receptionist stated yes it is free regardless of an insured or uninsured individual Upon arrival we were asked to fill out detailed paperwork asking for insurance information When we questioned this the receptionist was not rude but stated that the consultation would be free for us but Bethany Healthcare would bill our insurance because we are in fact insured Since we were insured they had to bill someone If we were not insured they would not have anyone to bill nnACTUAL SERVICE We were here to inquire about midwife services for the birth of our st child We were not greeted when we arrived and the reception staff rarely looked up out into the waiting room We arrived minutes early as requested to fill out paperwork still waited over minutes after our scheduled appointment time We were taken to a small exam room to speak to a technician and waited another minutes for the Certified Nurse Midwife The CNM Donna was friendly understanding she explained their role listened to our concerns desires and answered as many questions as she could regarding our curiosity about giving birth at Phoenix Baptist with a Bethany midwife Unfortunately after waiting hour for our initial consultation Donna had to end our session after minutes due to another appointment nnIm confident that the CNMs at BHH would provide quality midwife services as they seem experienced and reviews show them to be caring understanding of a womans desires during pregnancy and childbirth But based on our experience we did not choose to use the services of Bethany Home Healthcare nMinor note there was also a no eating or drinking sign in the waiting room which we found odd for a facility that requires pregnant patients to wait for over hour