text: Mulligans I am disappointed in you This has previously been one of my favorite go to spots on the weekend and I used to think of it as the perfect place to end the night However it has gone downhill over the past few months and after several horrible customer service experiences I do not think I will be frequenting this establishment again Let me be specificIf you mess with my money and do so consistently and without apologythen I will not return and I will be sure to tell as many people as I can regardless of how fun your bar might bennA few months ago I went to Mulligans and when ordering my drink I asked them to just leave a tab open and handed them my card I ended up ordering one more beer and then closed my tab at the end of the night The next day after checking my bank account I was astonished to see a hold on my account from Mulligans I immediately called them to inform them of the error but was told pretty rudely that it was standard procedure for them to hold for any opened tab and that it would just fall off in a few days at my banknothing else they could do They did tell me that there was a small sign on the bar that mentioned this policy and that I should have read it first because that is apparently what people look for or notice when they go to the bar Furiously I waited for business days for the funds to become available againnnA month or so later I went in again Same situation same low dollar bill same holdalthough this time I just kicked myself for not remembering it the first time I did call the manager to ask if there was a way to avoid this other than paying cash which I never carry and was told that if I had closed my account after each drink rather than keep an open tab I would just be charged for the actual dollar amount owed each time Good to know although also a huge pain in the buttnnFlash foward to last week I went to Mulligans again this time for St Patricks Day Based on my previous conversation with the manager I was confident that if I just closed out my tab each time I would be fine I ordered one beer specialty for dollars and closed out Later that night I went back and ordered two more beers total and closed out The next day I checked my accountand found that there were TWO holds on my account from Mulligans for eachnnI immediately called again and explained the situation The person on the phone immediately started in on their policy to hold funds when there is an open tab I told him that I had been aware of that and that is why I closed out each timeSo why I was being held for a total of was a mystery to me and I was seriously regretting the tip at this point He stated well the best I can tell you is to just wait for it to drop off there is nothing we can do I told him that was not an acceptable solution to me and he interrupted to say sarcastically you really need to take this up with someone elseI am just the barback So I asked him to take down my phone number and have the manager call me that night He took on an incredibly rude and sarcastic tone and said overenthusiastically absolUTELY I would LOVE to do that for you I ignored the tone and gave him my phone number anyway and again requested that the manager call me that night He replied ABSOLUTELY again in his rediculous tone and then hung up on me I never heard from the managernnThis is incredibly poor customer service a poor way to handle your customers money and a really EASY way to lose business By the way it is days later and the funds are still being held This is a recession people I go places with cheap beer for a reason And I can guarantee you there are a million other places to go in Scottsdale that serve beers and do not do it while stealing from your pocketbook even if it IS supposedly temporary I suggest staying away from this place unless you like to have your money taken and you enjoy rudeness