text: I went as a group and over all the experience was good nFact that hotel is located very close to Fashion Show Mall most of the people loved it Of course there is a outlet and many fine retail stores are all over the strip One that I want to make comment is that we were placed near the lower floors th and th My room was on the th floor and even with the windows closed I could hear a Air Condition Cooling towers fan I am pretty picky about the noise So I went down and asked them if I can get the room changed The respond that I got was Flat out NO reason being is that because I came in as GROUP the bell service already has the room assignment and they cannot accommodate the room change nThe fact that the lady on the back of the counter did not even try to change the room and did not show any concern about the noise just made me angry I was not asking to change all the rooms but just ROOM out of rooms that I reserved for my group nI would rate the Communication between the Group Sales Coordinators a Rate Stars nHotel as StarsnLady Behind Counter Manager at the time on at pm as only Stars nWhich I think the over all hotel as stars nI hope everyone understands that CUSTOMER SERVICE should come before anything else to earn your future business