text: Duration of Stay days nights Fri Mon nRoom Type sq foot Rialto View Suite room nnCasinohotel itself nCustomer Service nnIll start off with the Positivesn The hotel itself is aesthetically gorgeousn Nice little shopping center within the hotel includes a cigar shopn Amenities include free minirefrigerator bathrobes slippers soap and shampoo all upon request free printing and internet come with the Rialto suiten Large pool areas multiple pools Tao Beach optionnnNegativesn Terrible customer service elaborated upon belown Not many latenight dining options within the hoteln Located at far end of the stripn Casino floor layout is clumsynnUpon arriving at The Venetian I found myself very impressed with the hotel interior As mentioned above it is gorgeous inside However this was overshadowed by the multiple issues that had occurred during our stay and subsequent poor customer service which was amongst the worst I have ever experienced during a hotel staynnI had prepaid for an square foot suite the Rialto View Suite Upon checkin I was assigned an inferior room When I had pointed out the error I was told my room was on hold due to bathroom maintenance but after minutes at the counter the lovely Paige was able to take the room off hold as the maintenance had already been completennUpon entering the bathroom one of the faucet handles was broken the glass shower door squeaked loudly and during the second day the toilet clogged upnnI was told during checkin that because I had booked a room at the Venetian I friends could be put on the guest list for Tao Nightclub to enter free of cover charge as long as we got there before midnight and there were more females than male in my party Because of this I dragged girl friends to accompany me and guy friends to Tao that night When we got to the front of the guest list line my female guests were let in free of charge but all of us males were asked to pay a cover charge each We paid it as we had already waited in the line and our women were already in the club When I had asked the front counter about this the following day I was told we should have been let in free of charge provided we were accompanied by more females than males When I stated we had met this prerequisite I was then told in contrary that it is up to the mood of the bouncernnOur room was only cleaned once during our three night stay and that was the day before we left There was no do not disturb hung on the door handle and we barely spent any time in the roomnnIf you stay at The Venetian and need to call the front desk for anything plan to be on hold for minutes This happened more than once when clean towels were needed as room was not cleaned until the day before our departure and when maintenance for the bathroom was needednnOne of our door keys ceased to function after the first nightnnView suite had lame viewnnThe horrors did not stop after we had left The week following our stay at The Venetian I discovered an additional charge on my credit card I was on hold for about minutes when I had called the hotel to dispute the charge hung up in frustration and made contact via email due to no answer was due to refreshments having been moved around the refrigerator our mistake initially though I was assured I would not be charged as I had quickly notified the front desk of the error moments after the incident had occurred a hotel employee even came in to verify the count the following day and reassured me that nothing would be charged There was also a charge in excess of for insuite dining that I had not ordered though I accepted the charge as one of my guests may have made the order without my knowledge though none had claimed responsibility after having spoke to them On a positive note the AR rep Maria was prompt as I have found most AR will be when it comes to matters of payment and had even provided me with an itemized breakdown of the charges and a copy of the receipt for the insuite dining which contained a signature that was clearly not mine The charge for refreshments was also creditednnEven so I must note in the end the AR rep still insisted on charging me an arbitrary restocking fee when crediting me for the incorrect charges to my credit card I asked her to advise what was being restocked as nothing from the room was consumed It was an added slap in the face given the thousands of dollars we had spent that weekend on the room the casino floor the restaurants Tao nightclub and stores withinnnBottom Line The Venetian is among the fancier looking hotels in Vegas but the customer service is amongst the worst I will not be stopping by again during any of our future business or annual trips and I will strongly advise friends not to stay here when the opportunity is presented