text: Someone needs to do some serious phone training at this locationI have ordered from here before but they were never a staple for me But my roommate was recently diagnosed with a gluten intolerance and they prominently advertised a glutenfree crust option so we started ordering from here instead of our preferred pricier pizza placennOrder Took me minutes to explain to the person taking my order over the phone that I wanted sausage added to a base special pizza Really not that complicated An hour and fifteen minutes pass no pizza Tried to call and inquire Was immediately placed on hold and left there for minutes Hung up Called back Refused to let them immediately place them on hold much to the person taking my calls surprise and managed to ask my second question I wanted to verify that the order had gone through given the uncertainty level of the person who took itnnOrder Placed online Ordering system does not tell you an estimated timeframe of when your pizza will be ready for pickup Called to ask Was immediately placed on hold and left there for minutes Hung up Called back This time was actually allowed to talk to a human and ask my second question Went to pick up my pizza and watched them place someone else on hold indefinitely as we left even though no one was in line behind usnnI know this is a nitpick but it really is atrocious from a service standpoint and guys this IS NOT HARD If you have a customer in front of you put the caller on hold and then help them before you take the next customer If you are too slammed to do that at least pick up the phone between customers and let the person you have put on hold indefinitely know that you have not forgotten about them and someone will be with them shortly This is sort of Retail Phone Service nnThe pizza is fine It is nothing spectacular but it is good Some of the toppings are interesting but overall it is good Basic Utility Pizza the kind of thing you order if you are having a party and want something nicer than Pizza Hut I like the calzones because they are the size of my head and last two meals easily but they do usually arrive still cold in the middle Overall it is pretty underwhelming and certainly not worth braving godawful service for I might still snag a calzone every so often but the phone manner the last few times had me googling whether our favorite place DID have gluten free crust after all and lo and behold they do so our actual pizza orders are headed right back to Roman Candle where they apparently should have just stayed