text: This review is purely on the management and customer service at this location in Henderson nnI have been a Massage Envy member for years and I have enjoyed the service they provide all over Las Vega and all over the United States While most have my massages have been good and some of them great and only a few not so good the customer service I have received at all of them has been exceptionalnnEvery massage I have booked over the years has been a minute massage and every time I call to book one that is what they book me Recently Massage Envy has started a promo that if you book an am massage you get a discount or something So when I book at am I get my minute for cheaper or at some locations for the price of just minutes This is amazing but not why I book a minute massage as I have been doing so for many years before they started this promo This is where my problem started with this location and maybe the most ridiculous front desk girl who should be working at a toll booth when it comes to common sense skills much less customer service nnI have probably booked massages at this location in the last months Most likely more then there average customer This girl started booking me for only hour in the mornings instead of my usual minutes When I asked her why she said I did not specify that I wanted a minute I then stated Every massage I book has always been for and is not that obvious from my history She says it is not her job to notice that and not to mention that if she booked me for the minute I would have saved some money on the special My mind almost exploded I said well would not you then at the time I am booking ask me if I would like to book for the minutes and take advantage of the special She laughed at me and said Why would I do that then you would get minutes for cheaper then normal Are you freakin kidding me nn How about asking me if I want to book for since I always do and you know that is my preferencen How about you offer it to me as a paying member and inform me of the special since that who is the special is forn The fact that you think it is better for your massage therapist to be sitting around doing nothing for the minutes rather then up selling me to the special shows the lack of customer service or business management that is going on in this locationn your business comes from referrals and a good experience is the base of those referrals The special was most likely created to generate more business not to be hidden form people and especially not to screw with the people who already book for minutes and now you book it differently because you get dollars lessnnBasically the lack of management and training of the customer service is a sign of a business being run by an absentee owner or an owner that just does not care anymore So if you are planning on joining Massage Envy it is a great company and service I just would not do it at this location THere are to many other places with better customer service and provide a better experiencennFor the record I asked for the manager to email or call me to address this ongoing issue with the front desk and I have received no such contact for over a week now This is why I wrote this review to warn you the people