text: Their extensive TV advertising had me thinking they could get anything out Well they could not get the fireplace soot out of my carpet The technician tried really hard I asked him if he had anything to spray on it and he went out to the van and got something that did not work I went and got some Spot Shot out of the closet so then he went back out to the van to get something stronger No luck Then he tried to upsell me on carpet protection but the last thing I want is to protect the stain in In addition he tried to sell me the same spot remover that did not work on the soot and I asked him why I would buy a spot remover that clearly did not work I have used Stanley Steemer in the past to clean my carpets and was pleased Unfortunately this time it was for stains and it did not work