text: My boyfriend and I came here for one of our very first dates and since then have come back to East often for special occassions We request the same booth each time and have yet to have a bad experience until last night nnWe had dinner at East yesterday evening to celebrate my birthday After being seated we ordered drinks and my boyfriend let our waiter Michael know it was my birthday as he was looking at my ID The point here is that he knew it was a special occassionnnOur appetizer came and was great however when our meal came my gorgonzola filet was so undercooked that it was actually unappetizing We waited for Michael to return however after about ten minutes finally had to walk up to the bar to flag down a waiter to send him over He did not apologize for the steak coming out raw but did take it back to the kitchen Another ten minutes later he returned with my meal The steak which was the original one served to me was now a mangled piece of unedible meat Tough to cut or chew and needless to say less than enjoyable After a bite or two I had lost my appetitie nnWhen he came back to our table he asked if I was still working on my meal or if I would like a box I said no and before I could even get out that the meal was not up to par and quite frankly inedible he had walked away with the dish again with no apologynnSadly we were still charged the for the meal which was the most frustrating part It is one thing to be served a horrible meal but another to feel as though the restaurantwaiter does nothing to make it right either by returning with a meal that is as ordered or after a second attempt removing the item from the bill or really even just a simple apology and some sensitivity to the fact that we were here for a special occassion of which he was fully aware nnNeedless to say the message was received from East that they do not want our business so we will no longer return to East for our special occassions