text: I needed two rooms for Friday night with a short notice of two days and was able to book one through bookitcom with a great rate and was very pleased rooms were spacious clean nice and classy It is minute drive away from the northern end of the strip and I think the value was great for the pricennHowever there were several frustrations which all relate to the customer service and not the great hotel room itself so therefore no more than stars nn when I went to check in I accidentally stepped to a wrong spot a priority check in line There were no lines for usual or priority clients So the lady who checked me in later asked if I am a priority member I said no and she made me actually go around and enter from the lay peoples side nn because of the communication errors between bookitcom and LVH the LVH system showed one day earlier arrival the check in process took nearly minutes nn The lady checking me in was staring her screen with frozen eyes and not caring if she put me to a hold for eternity or not In the middle of the process I asked how long it is going to take because I had booked a dinner and did not want to be late She replied minutes Not an apology nothing even though I had already been waiting for minutesnn The check out process was painful as check in a lot of financial confusion Even though I had prepaid through bookitcom the LVH had put a charge on my credit card more than three times a sum and it did not free up until days after the trip Also in addition to that the lady trying to check me out gave me two bills of something per room I do not even know so big numbers I was like WHAAT and when I showed my papers that I had prepaid then she gave me another paper to make these new bills void So I was never charged that x However a lot of adrenaline for that money paid nn I wanted to pay in cash for a bottle of water because I did not want to charge it on my card I used my European credit card for the hotel room and every transaction costs an extra money So the lady checking me out told me not to worry about it I thought it was nice gesture Sure enough days later I still saw a charge on my card I know it is not a million dollar bill but it was still frustrating especially as I had asked twice to make sure that I could pay for it in cashnn I also sent the hotel the feedback and nobody replied So their customer service seems to be virtually nonexistent It seems that they are targeting large crowds and making their money on the masses of visitors not from the qualitynnSo the conclusion rooms are great but expect a lot of hassle with service