text: Vivian at customer service was pointless Uses phrases like it is policy and when I pointed out that the lowes at bell and grand which I love would have exchanged my item this one was Vivian folded her hands in front of her and said we follow policy here It was not until I reacted to the word policy Vivian said that she is worked there for yrs She said that she was going to call a mgr or someone to help do the refund which she only said after I asked for her name Vivian also engaged with a frustrated customer and said that I kept cutting her off I was done Done I left a shopping cart of sitting there because Vivian would not handle an exchange of