text: No stars for this company I have had a contract with these people for YEARS since I purchased my home and they came with the sale In the past years their service was good never any problems I had service at my house at the end of November I had my monthly payment scheduled for the th of each month When I did not see it deducted for December I called the office In the past when my contact was to be renewed I would receive a new contact and promptly would renew the contract When I called on the of December I spoke to an agent who had to have been the rudest individual that I have spoken too She informed me that my contract was cancelled and that it COULD NOT BE RENEWED without me sending in a letter I asked why it could not be renewed and was told that she could not would not give me this information She then suggested that I find another CONTRACTOR for my home I was speechless what kind of business treats a customer who is been with them for YEARS I fumed about this because here I thought that my house was under a warranty for the month of December and only to find out that it was not I called back and spoke to Rachel and she told me everything the first idiot told me also suggested I find another contractor I sent a letter to them telling them my feelings and also telling them that in the past years I have read plenty of bad reviews but since I never was treated bad I disregarded In my letter I explained how I would be more than happy to find another contractor and would now put in a bad review I did a lot of research and found another company who was rated in Las Vegas as one of the top companys and set up a new contract Best part same service a lot cheaper per year and a lot cheaper per visit I would highly recommend that NO ONE use this company With an office staff like that they deserve to be put out of business