text: Where to even begin upon calling I was put on a ten minute hold I specified I wanted a manual car i was sold on the Mustang The company hours are from pm I made the appointment for am on a Friday Show up at and a detailer was the only one there and did not have access to the office The detailer was helpful to call someone to see what was going on the ONLY reason I am giving this place stars The front office staff was late and did not show up until So much for opening at and my appointment at To top it off the manual Mustang was already rented out to someone else So now they bring out another car in which the seat does not adjust No go I ended up with a BMW that was manual but dirty as can be There was a cracker in the mini center console you would think for a car rental facility they would upgrade the customer to a better car and it would be clean Had the appointment for did not leave until nWent to return the car the next day and now there was a different gentleman working the front desk and he did not know where paperwork for returns were He said the person who works front desk stepped out and she will be back so here we are am and having to wait another couple minutes for the woman to return Very disorganized I left a message for the owner have yet to hear back I was not satisfied with this company