text: Bad bad customer service We have to go through these guys because of our home warranty makes me rethink the whole home warranty thingnCalled home warranty Friday because our house was degrees inside Was told that Cool Blew was already closed but we should hear something first thing in the morning Of course we did not so I called Cool Blew directly Saturday afternoonnI got the feeling that I was bothering them trying to schedule my appointment and was then advised that someone would come out Monday between pm and pmnMoved my work schedule around so I could be home by to wait comes around and finally get a call from the office that the tech is still at the other job and will be here shortlyn rolls around and no one is here We called Cool Blew and the guy my husband spoke with said he is trying to get ahold of the tech but the tech is not answering his phone He will call us back when he gets ahold of him He called back a few minutes later and said that the tech still is not done and it will be awhile longernAt this point we just cancelled the appointment It is not worth it and the level of unprofessionalism is blowing my mind Yes it is Arizona and yes an AC repair company will be busy get more staff Get people to answer the phone who are not bothered by customers It is pretty simple Keeping in contact with us and being proactive could have avoided a lot of this frustration If our home warranty company does not have another option for a different company it looks like we will just have to switch home warranty companies What a joke