Goal: About a problem with a cancellation refund, I would like to speak with the customer service support team.
Steps:
action: action_type: navigate_back
step_instruction: Go back to the previous page
action: action_type: navigate_back
step_instruction: Go back to the previous page
action: action_type: click
step_instruction: Tap on the profile option at the bottom right corner of the screen
action: action_type: click
step_instruction: Tap on the contact customer service option 
action: action_type: click
step_instruction: Tap on the cancellations option
action: action_type: click
step_instruction: Tap on the second option