didnt do their job right at my expense, but luckily I have kept all the paperwork and served the Ins. Co with a SAR ready for Ombudsman and Possibly court. So take my advice KEEP EVERYTHING on paper if you can and record telephone calls so you don't finish up like me. My buildings insurance company tell me my previous insurers will be the one's I have to try and get the money from for a subsidence issue with my house. A builder dug a trench along the length of my listed georgian house, on his land, 2 years ago. Engineers suggest (but don't conclude) that the trench either caused or added to movement of the building. Because the trench was dug 2 years ago, they say its the previous insurer I have to claim from. But the evidence of damage to my building has only occured whilst insured by this insurance company ie in the last six months (policy held with them for 14 months now). Is this right? well I finally received my SAR (Subject Access Report) back from the Insurance company and a letter of reply with regards to my Official complaint against them, and you have never heard so many lies in your life. They stated that the BANK who sold me the policy never lied, they don't have their telephone calls recorded, (ballony!) etc etc...... still got to listen to the CD Rom with all the recorded telephone calls on..... the next step is "SAR"