Do you give housekeepers and their families an opportunity to stay on property for a night or two? Yes. We have a family rate discount to give our Associates the opportunity to experience our properties. This is based on availability and approval from the General Manager. No. Occasionally we receive some tips from large groups, which we pass on directly to our Associates. How do you manage costs in escalating, pressured-for-profits conditions? We focus on our refining our efficiencies, maximizing our time and constantly considering new processes and procedures. We pay close attention to our daily operations costs and labor based on our productivity, but always without affecting the quality of our service. How has automation and computerization become part of your routine? I see them as important tools to support our daily work, but in our department we have to be out in the field checking hotel areas and guest rooms. I wish we could clean rooms with the click of a button, but this is not possible and would take all the fun out of it! How do you provide excellence, everyday 24/7? What standards have been established? My favorite value is integrity. We are in the winning business; everybody wants to be part of this winning game. The ticket to get in this game is integrity, and your guide to win this game is your mission statement. Everything that we do stems from there. Categories Subscribe to our Newsletter The Llama logo, LMA, and the graphic representation