Fairness for all - it's why we exist The Ombudsman helps the community in its dealings with government agencies. We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need. From the Newsroom The Ombudsman is part of a group of specialised New Zealand complaint handling organisations that has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use from today. Ombudsman David McGee formally advised the Secretary for Education, Ms Lesley Longstone yesterday that he had decided to conduct an investigation of his own motion into matters that have been publicly raised relating to the Ministry of Education's management of requests for information about the proposed closure of some Christchurch schools.