be tempted to use digital communications as a way to minimize our interactions with someone (and hopefully reduce our frustration). But, if not done properly, it could make things worse. I found the chapter on "Know When to Hold 'Em and When to Fold 'Em" valuable. There's so much conflicting messaging out there about quitting that I think it's important to recognize when it's in your strategic best interest to walk away from something. That's not quitting . And you shouldn't feel badly about it. I'm asked a lot during training sessions how I approach people in a conflict situation. I've found what works for me is to let the other person know that having a good working relationship is important. While the perfect phrases book has suggestions for dealing with employee performance , the chapters I found most interesting were focused on conversations where ethics and trust are an issue. When working relationships are compromised by broken trust or unethical behavior, it's incredibly difficult to maintain a dialogue. The book offered some recommendations to keep the conversations on track. Focusing on goals and standards of the work. Agreeing upon deliverables in terms of quality, quantity and timeframe. Deciding upon milestones and follow-up actions. Dealing with people we don't like is no fun. But we have to learn how to do it. Finding a way to handle the frustration will make the task easier. How do you handle working with people that you don't personally like? Share your stories in