Google Analytics to look at their own client based capabilities.  This is available on labs.apnic.net.  If you are a content provider, I suggest you take a look at it. This is the sort of reporting that you will get out of it, nice pretty graphs.  Google Analytics does a lot of wonderful things.  And now you can also track IPv6 and dual stack capabilities through that. As I said earlier, we have been doing a lot of modelling and process management work as well and this has been born out of a need to have a lot of the processes that we follow in the technical area documented and a recognition that this is a good value service for the wider organization.  So we have expertise within the Technical Area on business process modelling, on documentation, on identifying bottlenecks and improving efficiency. We are using a lot of industry standard process modelling, but particularly we have been using the BPM standard and I believe some of the presentations earlier this week included some of that information, just showing how we are using that sort of process management to keep our services in line. That's all from me today, so thank you very much for your attention. APPLAUSE Akinori Maemura: Thank you, Byron. The next is from the Communications Area.  German Valdez, Communications Director, will deliver his report. German Valdez: Thank you, Mr Chair.  This is the Communications Area report. The presentation is based on the key aspects of the operational