an edited recording of the call. I have clipped out the name of the person I was speaking to, and the section where I had to prove my identity and a lot of gaps where he was typing up notes. The section from 2 minutes onwards is very interesting. Their representative claimed that Moorcroft were not asking me for any money, that it was Virgin Media asking for money, until I pressed him very hard on this issue. I will be continuing to pursue my request for compensation from Virgin Media and will let readers know how I get on. Update 16th November I have now written a further letter to Virgin Media: I refer to your letter of 1st November which was sent to my previous address rather than the address I had written from, and which is stated at the bottom of this letter. I received a telephone call from you on Monday 12th November stating that you could find no record of me owing you anything and that you would attempt to recall the debt from Moorcroft. I returned home on Monday night to find a letter from Moorcroft stating that they had contacted you and you had confirmed that calls had been made on a line assigned to me and that I was therefore liable. This contradicts what you said to me. In order to satisfactorily deal with this complaint I require you to: 1. Write to me stating I owe you nothing, send a copy