all hotels would be booked (it was Dec. 23rd). They said, don't worry it will be fine, we will have a hotel for you. I get to Madrid at midnight, 4 hours late. Spanair manager's send all 10 of us to our hotel. The shuttle to the hotel arrives and says "your stupid airline didn't check with the hotel, but its full... sorry." All 10 of us go back up to the Spanair desk. No one is there. All 10 of us sleep on the floor. At 5am I am up to meed the Spainair manager from the night before. Although I am tired and super annoyed, he says he is sorry and then forces me to fill in a complaint form, a form that, as of yet, no one at Spanair has ever contacted me about. So, although we had not slept and were desperate to get to a hotel, they make us take 10 extra minutes to fill out this stupid form. The Spanair manager assures us he will get us to a hotel. He tells us to wait 5 minutes and then passes us off to some desk clerk (who was already swamped with screaming customers) because his shift has ended. 5 minutes turns into 3 hours! Even though its 8 a.m we continue to insist that we want a hotel because our flight to Dominican is only at 3 p.m. The girl behind the counter continues to call the hotel booking center. When she is on