lady seemed to have got bored and said "I'll credit you $540.00, I'll just make up a reason if they ask". I still wake up in a sweat in the middle of the night, paranoid my phone might be downloading the internet. Telstra does seem to make basic mistakes, which means hours of your life arguing with them on the phone. What's probably worse is, a good friend of mine spends $200 min a month with them for 9 years, yet they seem to be more helpful, and send more perks to me, who has been a customer for just under two-years. Maybe because I'm not on a contract?