model is a three-step, time-efficient model for exchanging information with patients to ensure that patients obtain the information they want and need to make choices. 37 Adopt a curious and enquiring questioning style to elicit from patients what they already know and then find out what they want to know about long-acting injections and their medication choices. Clarify and describe the issues to be addressed. Provide the patient with clear, accurate, non-judgemental information about the treatment choices (including formulations). This information should be individually tailored rather than merely standardised using information leaflets. Invite the patient to communicate his or her reflections on the information presented.