a few blocks from their destination, because otherwise their $10 won't cover both the fare and the tip. (He offers to take them anyway, but they insist). You'll learn about bathroom attendants, and why at least one of them does what she does. And, of course, you hear the Vegas stripper tales. These are what's best about the book: they let you see employees as people and understand their economic situation. Not only do you learn what role tips play in that (as well as how much they think they should get), but you're keyed in to a lot of the scams these guys run (like kickbacks from cabbies to doormen for juicy fares), as well as the myriad ways employers take a cut of the tips. It's a good education and ready entertainment. The book runs into trouble when Dublanica generalizes to make larger points. It's not that they're all invalid (though some certainly have their problems), it's that he never makes much critical evaluation of them, by which I mean weighing arguments for and against. For example, what's the justification for these tip amounts? Why should we just give workers whatever they say? Furthermore, how on earth can a service worker be justifiably annoyed at people who tip poorly, or not at all, when the expectations are rarely advertised, even though that's how everything else in our economy works? A good or service is usually offered at a set price, and people make up their minds whether or