offer 24 hour medical service. Can you please define what that means?' And they emailed back and said to us, 'That means we have 24 hours access to a doctor. Should anything go wrong we have them on call.' They didn't give that to me! DORNEY: That didn't happen to you at all, did it? SEETO: No it didn't. And I've since received a letter from the hotel manager, Harry Sing is his name. It's like he hasn't even read my letter because at no time have I said to them, 'You've helped me.' But in his letter, and I'm very happy to forward it to you, it says, 'Oh, thank you for acknowledging we helped you.' And I'm thinking, 'Who? This guy doesn't understand English. I'm telling him - you've never helped me!' DORNEY: Ms Seeto says she does not want others to go through the trauma she did. SEETO: Fiji really boasts its tourism. The country's making a lot of money from tourism which is mainly from Australia. What would those tourists do if they knew what that morgue looked like or what that hospital looked like? COUTTS: In an emailed response Australia's Department of Foreign Affairs and Trade says that "When travellers leave Australia they leave behind the support services they expect in Australia, underlining the need for comprehensive travel insurance. World partners: This service includes material from AAP, Agence France-Presse, APTN, BBC, CNN, Getty, Pacnews, Reuters and other agencies which is copyright and cannot be reproduced,