Resolved Question Can I return shoes that have been worn once but damaged at river island? I bought shoes for my prom and not only were they uncomfortable but after wearing them for 7 hours the strap that slings around the ankle split, making it dificult to walk. If I return them to the store, could I get a refund or exchange the shoes? I have my receipt and bought them on Thursday Best Answer - Chosen by Asker yes you can worn shoes have to show to have a defect or faulty and "not fit for the purpose intended" your shoes are clearly not "fit for the purpose intended" as you have worn them once only and now can no longer wear them do not let them fob you off, you are entitled to a full refund shoes are supposed to be worn more than once without breaking Other Answers (6) yes yo can take them back using they are not of " merchantably Quality", they must give you a refund by law, if they refuse, contack consumer advice, their address is on the internet or phone your local council.