which then contracts with our organization to perform the services. The process has worked well, but comes with many issues that must be worked out. Obviously having good relationships is vital to this type of partnership. Reactive Programs Most of our resources are focused on proactive programs as being the better long-term investment. However, at some point in any community's evolution toward becoming no-kill, resources will have to be targeted at reactive programs that save the animals that are already in the shelters. Adoption programs are the obvious and most widely used reactive program in animal welfare. All the cats from our adoption programs come from the city shelter, plus we manage large adoption events that bring pets from many shareholders together. Programs like these require close cooperation and a level of mutual respect that only comes from good long-term relationships. Our most effective reactive program came from an opportunity that was possible due to our relationship with the Jacksonville Mayor's office and the department director. A string of events occurred that had left the department director, Ebenezer Gujjarlapudi, in direct control of Animal Care and Protective Services. He was determined to fix some issues in the department before hiring a new chief to take the reins. We had a good relationship with the city prior to the chief leaving, and all involved were determined to keep good relationships going through the transition. We had made a request that all ear-tipped feral cats were returned to us so they could