Making a complaint We are committed to delivering first class service. If you are not happy with the service you have received from us you can make a complaint. We want to know where our service may have let you down, so we can fix the problem for you and learn from it. We'll then do our best to make sure it doesn't happen again. What is a complaint A complaint is an expression of dissatisfaction when we have not met your expectation. It might be about: the service you received a benefit payment or decision a practice, policy or process this website. If you disagree with a decision If you're unhappy with a decision we have made about your income support, you generally have the right to ask for it to be reviewed. Talk to your case manager first -- we'll try and resolve things as quickly as possible. Otherwise, you can ask for a decision to be reviewed. We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously it will be treated with the same level of importance. If you want to make a complaint about your Youth Service provider or have any changes to your payments reviewed, you should first talk to your provider. If you can't find a solution, you can then make a complaint to Work and Income by phoning 0800 559 009.