for improving guest services. Thank you for staying with us, and we hope to have an opportunity to serve you again. Regards, Jaime W Case Manager IHGCare Report response as inappropriate This response is the subjective opinion of the management representative and not of TripAdvisor LLC Well, as I am writing this, a bunch of drunk rednecks are yelling in the pool with the superloud booming sounds of music on, and mind you I am on the 8th floor. On other days there were "activities" for kids, the weekends being the worst soundwise right in the middle of the night. Bring your earplugs, what can I say. If you want to enjoy the stay, lower your expectations by 1.5 stars from your regular American Crowne Plaza standard. The staff lacks initiative, and although they wear badges "I am happy", it is hard to believe. I don't think there are procedures in place, since every time there was a problem, the staff would say it is impossible to fix or change something, and after you speak to the management, suddenly it becomes possible. It looks like they are improvising every single time (if they want to), and not following some sort of preset scenario. As for the rooms, it is your standard Holiday Inn room, not extremely clean, but quite adequate. Breakfast room is hectic and loud, kids and guest are running around. The staff is indifferent, rarely, if at all, removing dirty plates from tables. The choice of food is