Forgive me if this post sounds angry, but I'm near the end of my rope with this thing. For the 2nd time in 3 months, my t-box is freezing up so often as to be near unusable. Happens any time I am using EPG or scrolling through a menu. from there I try going to sleep mode, which only gets me a small tv display (as you have in the main menu screen) superimposed over the bottom left corner of the screen. At best, it gives me a full screen of TV, but no response from the remote. I have tried all the reset procedures i can find. I even sacrificed all my recordings by resetting the HDD, to no avail. Should I call Tech support again? Last time I did that, I went through all the reset procedures with the call centre operator, and found it was stuffed and I should send it in. After weeks of waiting to get it back, It came back with a note saying there is nothing wrong with it. Why would I want to go through that again? I see there is a new software update (20 feb). my version is dated 2 feb. Can I somehow force this to download, will that help? The T-box would be a fantastic product if telstra would just do some kind of quality control before putting it on the market. I have 2 of the units, and although 1 played up, they have been fantastic to