staff in the cafe, one working the counter. This gentleman was making coffee for a customer. I stood there for 5 minutes without one person saying "I'll be right with you" or even offering a smile or a nod to acknowledge I was even there. I left!! Went round the corner to a little coffee shop I used to frequent and was greeted with "how are you - long time no see". Guess where I'm going in future! Experience Points -40 I was flying from LAS to LGA via DFW trying to beat the impending snow in the Tri-State area. Long story short, we were delayed by about an hour out of Vegas due to a late inbound flight and then apparently frost on the wings which needed to be de-iced (not sure why they realized when we were taxiing, but whatever...) So we arrive at DFW at Terminal D, which is about 20 minutes away (!) from Terminal C (where I need to be) and it's going to be touch and go to make my connection. I call Executive Platinum (twice) and ask them if they can call the gate and let them know that I'm on my way. Bottom line: I arrive at the gate 7 minutes (roughly) before the flight is scheduled to leave. The plane is at the gate. The gate agent is nowhere to be found. I miss my flight. Even though I was automatically rebooked, here's why I had a bad experience: - I'm