human behavior that you can draw from to become a highly successful sales professional. Whether you are in telephone sales, customer service, or simply want to improve your communication skills, this book is full of practical advice that you can use everyday. Using these principles and techniques, you can expect to: - Book more meetings with new clients - Increase your closing rate - Boost your income - Create more new business with less windshield time - Grow your market share - Help new sales team members get up to speed faster Special Offers and Product Promotions Giving this item as a gift? If Amazon.com is the seller, we can wrap it for you for the special price of $2.99. Just choose the gift-wrap option when available at checkout, and let Amazon.com help make your holiday season hassle-free. More About the Author Guy Harris introduces himself as The Recovering Engineer. With experience and training in chemical and nuclear engineering, service as a nuclear engineering officer in the U.S. Navy submarine fleet, and work in the chemical industry; Guy knows the struggles of people with a technical background who find themselves in a role that demands they work with people. Guy has learned the skills of working with people through both study and struggle. He now works as an author, trainer, executive coach, and consultant on the topics of workplace conflict resolution, team dynamics, and leadership development. As the owner of an executive search firm, I continually look for resources to