despite me having spoken personally to the Wedding Co-ordinator to ensure an adequately sized room was reserved for us. The room was not ready for us at 6pm when we arrived after a 5 hour journey and we were told to go away and come back later(!!) by a very rude male member of reception staff whilst he disappeared off to eat his dinner in the back! We were mortified and upset by his attitude as if we were an inconvenience to him. We eventually ended up in the room just before 8pm. The kids were shattered and we ended up having to order room service as we had not managed to find anywhere kid friendly to eat nearby. We eventually had 2 phonecalls with the Manager/Owner following our stay as no manager was available throughout the weekend who ended up telling me I had lied about booking through the Wedding Co-ordinator and showed no interest let alone an apology regarding my comments to the rude greeting we had from reception upon arrival. I have never come across such bad attitude in a hotel before and was quite frankly shocked. As indicated earlier, the hotel rooms are in need of modernisation. Although the windows open, the don't stay open without assistance. We had to use a rubbish bin to keep the window open. Also, the curtains are not long enough for the window, so you may find that you are waking up a little earlier than expected with sunlight streaming