Most library workers are a whole lot of fun and really interesting, good natured people. Unfortunately, this is not always mirrored back. One insufferable kid or one comment from some one with no sense of humor or who takes themselves too seriously can really try our patience. Thank goodness we have Miss Information. When it comes to dealing with patrons displaying 'disruptive and unruly' potential ... let he, or she, who is without sin here cast the first stone. If you have never once shot a death ray at a patron, even in privacy, silence or under the cover of darkness, fine. Otherwise let Scooter blow off some steam in peace. This wonderful blog is vital to the mental health of those of us in the system. Blog on! How sad that the kid was dropped off at the library with nothing to do. Obviously no one at home cares about him and you who are employed in "public service", work to make his day a "dizzying frenzy of helplessness and torment".