teaching in Cairo. Since she is a visiting scholar in University of Cairo for this semestre, that was one of the few oppotunities that we could meet. I am kindly asking you to provide me with a free ticket from London to Cairo so as to compensate my grievance. Your call in person once you receive my mail is also highly appreciated. Dear Sir/Madam, I am writing you concerning the flight No.713, which I missed due to a mistake by one of your employee. I had a business appointment in London, so I bought a ticket to London from your office two days ago. On the flight day the officers from the airport did not let me to check in during the registration because of the error information, as my details from passport didn't corresponde with the details on ticket. As a result of the fault, I could not manage to get to London and this caused me inconvinense. The thing is that, I should met with my business partners and sign a contract. Thus, for that occasion I ordered business lunch and conference room in the hotel and made deposit in amount of 200 sterling. It is to be mentioned, that as a consequence of the misprinting, I had to postpone our meeting. Taking into consideration that the problem was caused by your company I hope you will compensate me my expenditures I had done for the tickets and deposit. Your faithfully,