Get your survey in to have a chance to win The NRS is surveying our customers to find out what you think about the service. We want to know about your experiences when you use the NRS and your ideas on how we could improve our service to you. During March and early April relay officers will ask NRS users if they are willing to participate in the survey. If you say yes, we can either send you a printed questionnaire to complete or you can do the survey online. Participation in the survey is completely voluntary and the actual research will be undertaken by an independent research company, McNair Ingenuity. People filling in the survey must be at least 16 years old. The survey can be completed in less than 15 minutes. Responses will be kept strictly confidential, and results will be pooled for analysis so that no individual responses will be released. If you return the survey by 11 May we will put your name in a draw for the following three prizes: a Coles voucher for $200 a Coles voucher for $100, and a Coles voucher for $50. About our user surveys The NRS is always keen to get customer feedback. Our user surveys help us understand lots of useful things which have improved the service for customers. For example the feedback last year has led to: improvements in the consistency of our service call-quality monitoring of all relay officers for call facilitation, speed, typing accuracy and