If you still wish to make the complaint for someone else, you must get their permission. This should be in writing, unless there are exceptional circumstances. Please call the LGO Advice Team on 0300 061 0614 to discuss how to make the complaint if the person you are helping cannot give you a signature. Can someone else make a complaint on my behalf? Yes. You can get someone else, such as a friend, relative, or advice agency to complain for you. You must give permission for a complaint to be made and for the person to represent you. This should normally be in writing. If you employ a professional person, such as a solicitor or surveyor, to help you with your complaint, we will only ask the council to pay the fee in exceptional circumstances. This is because people do not usually need a professional to put a complaint to us. However, you may be eligible for help from a solicitor or some advice agencies through the Legal Services Commission's Legal Help Scheme. New adult social care complaints process Is the single local resolution stage the same as Stage 1 of the previous statutory social services complaints scheme? No. The previous 'Stage 1' was a short opportunity for the authority to try to resolve matters informally without an investigation. The new regulations exclude from the statutory scheme oral complaints that are resolved to the complainant's satisfaction by the next working day. Beyond that, our expectation is that the local resolution