the family. They discuss handling angry customers and problem employees. Or they explore couples and parenting issues. With this kit however, Jeff shares communication tools that build trust with virtually any human being. The techniques you learn here will enhance your relationships at work and at home. Kit Includes 2 audio CDs recorded live and in studio with Jeff Mowatt. Jeff uses real life stories to illustrate the funny and frustrating aspects human interaction. It's entertaining, engaging, and real -- a great environment for learning. 80 minutes. "Within two weeks of listening to Jeff's program I experienced a dramatic improvement in my relationships with my staff and my family.  The kit gave me a step-by-step approach to providing corrective feedback so that others became less defensive and more receptive.  I was perceived more as helping than criticizing.  My life had less tension and more harmony.  It felt like a miracle!" Jacquie Flurry, Owner/Manager, Le Triangle "Jeff illustrated in real situations how we can improve all dealings with our customers. It's not about giving-in or saying yes; it is about delivering information in a better way." Marg Caravetta, Claims Manager, ICBC "On a normal shift I would regularly have at least 3 people freak-out and start complaining. Since using Jeff's techniques over 4 weeks ago, I have not even had one patron become cross!!! These simple life-changing skills not only make the customers feel better, but also the employees! I don't leave work angry because of the rude customers...Awesome!" Marla Shumilak,