with a PLACE in the real world that makes that technology, thats what people want. No, not you, that uses the internet and LIKES technology, other people, most people. Most of my family bought a mac or ipad purely because they knew if they needed to ask someone about it, there was a store at the mall they could go to and ask about it. Which is freaking great because it means I dont get asked! :D Yeah, it can be hard to get good staff and every now and then you end up with a 'Ronald' working for you. In a small business, Ronald wouldn't last long. He was lucky to be in a large company with a questionable manager. Not sure why he delights in the situation so much, as it's his character which is shown to be flawed more than his employer. Yeah, exactly. This article doesn't make me think less of Apple, I'm aware all retailers end up with asshole employees from time to time and it sounds like Apple have fixed their internal processes to deal with theft and stuff which is good for them. This article mostly makes me think "this Ronald guy is a capital-D Douchebag and I'm glad he's now unemployed". Steals, sabotages people's stuff for fun, smashes thousands of dollars worth of stuff for kicks, cheats on his girlfriend, and then complains about his manager also being dishonest. What a schmuck. This is why IT needs to become a profession with