I liked the challenge of the media relations work and was happy to slide fully over to the media relations side last year. Do you have any formal education in your field? How important do you think your educational background was for your current position? I have a Bachelor of Fine Arts (1983) from York University. My only visits to Communications programs have been to talk to students. Everyone finds their own way in their lives and careers. There isn't just one path. Having a broad, liberal education is important to me and has helped me be the individual I am in all kinds of ways. I suppose the normal way would have been a lot quicker though. Here at Canada Post, my depth of mail operations experience has helped me tremendously, because I understand the company pretty well and because I have a pretty good network of contacts across the company. What do you think is one of the most recent changes in your field of work? One of the biggest changes in media relations in the last few years has been the shrinking of the news cycle. When newspapers were king the news cycle was daily. Now, with Twitter, stories can emerge like an erupting volcano and you can watch it happen. The news cycle has shrunk to more like 20 minutes. Other troubling changes have accompanied this phenomenon. We have sacrificed voices of authority for speed and democracy. Now anyone can publish anytime as often as desired