the canvas wrinkled and couldn't be straightened. The doors still didn't line up, the zippers broke even more, and the gas was difficult to connect. For our comfort, we purchased a large tarp to protect us from the elements. We returned home and again tried to complain about the trailer, to no avail. Our 2nd holiday was with our grandchildren in Coffs, to find it leaked even more. The poles separated. Often we had to keep our clothing and possessions in our car so as not to get wet, and to keep them safe. Again, on returning, after many phone calls were again told by the Director that we got what we paid for. In the earlier days we did go to fair trading NSW but was told it was a Vic issue. Needless to say, we continue to have a trailer that we are not comfortable to use, as the repairs continue to be of poor standard.