on every customer type across all cabins - be they business or leisure, frequent or first-time flyers," Plaisted said. Several other awards were announced, including best first-class (Etihad), best business-class  (Cathay Pacific), best inflight entertainment (Emirates) and best low cost carrier (AirAsia). These polls are not scientific and reflect the opinion only of visitors who have chosen to participate. 291 comments I was taking these seriously till I saw Garuda ahead of Virgin and Qantas. They'd have to be kidding. Commenter Robear Location Sydney Date and time July 13, 2012, 10:44AM @Robear I switched from Qantas to Garuda and have never looked back. Better planes, better food and most of all, better service. When was the last time you flew Garuda? All the voters cannot be wrong. Commenter Happy Garuda Location Date and time July 13, 2012, 10:51AM Robear, you obviously haven't been flying Garuda lately. They've got some fantastic new planes and have overhauled their operations entirely. Check out http://www.airlinequality.com/Forum/garu\\... - their average rating is far beyond Virgin or Qantas Commenter James Location Sydney Date and time July 13, 2012, 10:57AM You're obviously not well informed about the airline industry, then. Garuda have been making massive attempts at changing their image in the last few years, and it seems to have made a huge difference; as evidenced in this outcome. Commenter Mr. Problem Location Date and time July 13, 2012, 10:58AM Garuda is cheaper, does not have its workers go on strike, has better service in flight and is