joint account, hence the payments still being allowed to occur. It would be normal practice to cancel the DD's after the final bill though. These must still be in place. It would be normal practice to cancel the DD's after the final bill though. These must still be in place. Yes, obviously; hindsight is a wonderful thing. We should have cancelled them at the time, but we have been somewhat pre-occupied with other issues (the whole situation was one big financial mess that me and my brother have been trying to unravel for our mother). It still doesn't excuse Orange from not doing what was agreed, they are the ones still presenting her bank with a monthly bill. A bill that they stopped sending to us when we requested the closing of the accounts. You can see why we assumed it was finished with. Finally got through to Orange. Their email doesn't work, customer support phoneline is useless and Twitter is frustrating, what did work was: ttp: //live.fborange.muk.pokedev.net/orangeHe\\... Unfortunately for my mum, Orange kept no record when we asked about sending them the power of attorney last year. They also made no record when receiving the POA, or when returning it to us. Finally, they made no record of us then requesting the accounts be closed. And then carried on charging us. All very convenient for them. They'll reimburse 3 months line rental but keep the rest (about 15 x 35). It's our fault I suppose for taking them at