see these individuals or in case you happen not to have seen them here during the week, in spite of most of them being around, the pictures are here. That is all from me for now.  I will be handing on to a series of these operational area reports.  Please bear with us, we have a great deal of information to report to you, but I do hope it's going to be interesting and reflect the kind of range of activities and the range of services, the range of developments that are going on at the Secretariat. Once again, thank you very much for your support and I hope you enjoy the rest of the meeting. Thanks. APPLAUSE Akinori Maemura: Thank you very much, Paul. The next report will be from services area. Sanjaya, the Services Director, will deliver you his report. Sanjaya: Thank you.  I'm going to deliver the services area report, things that we have been busy with in the last six months between APRICOT meeting in Hong Kong to this meeting. As the primary area that faces our Members, our focus is in delivering value and supporting Internet development and I'm going to go through my presentation in this order. This is our team.  We are very happy in delivering value to you all, especially to our Members. Of course, we have been busy in the last six months with the IPv4 exhaustion.  A more detailed report was given in the global report session earlier this week,