and the communication is much smoother. Also, encouraging them to come up with solutions to situations that need their input, that needs them to be involved. If they're involved in the solutions, then they're more likely to cooperate. Another important point with passive aggressive people is to find tasks that are easy for them to do, so that they do get a sense of completion and achievement which all works to make them feel better about themselves, therefore you bring in less of the passive aggressiveness and more of a relaxed and consistent and calm cooperation which is generally the aim. .