Resolved Question City Link say that they have delivered my item, but they haven't? I ordered a new keyboard online yesterday. It was supposed to be delivered today but it wasn't. City Link are meant to ask for a signature when they deliver something, but because there was nobody in the house all day they would have had to leave a card, the thing is, they didn't. I got home and there was no keyboard, no card, nothing to indicate that they had even attempted delivery. I assumed that they just didn't have the parcel yet and would deliver it tomorrow, but when I went to check on the City Link website (they have a tracker) it says that the item was delivered today at 12:55pm and it was signed for by somebody with my last name. I have checked with everybody who lives in my house and they didn't sign for it, they weren't even in the house all day (they were at school and work). There is no way that anybody signed for this item and it is not in my possession. How do I go about getting my item, or getting my money back? I am going to email the company that I bought the item from but I'm worried that they won't believe me because City Link have put on their tracker that the item was signed for by somebody with my last name, which is completely untrue. What should I do?