series of symbols and arrows to indicate flow and action, you can outline a process and make it easy to follow. Be sure you don't complicate your chart with too many unfamiliar symbols or too much text. If you need to, break it into a series of smaller flowcharts. Click here to learn about creating flowcharts . Tip: Where completion of a task needs actions by several people or departments, consider using Swim Lane Diagrams . These mark out the different streams of activity and clearly show where responsibility for completion of activities transfers from one person to the next. Play script -- This looks like a script for a play with different characters. In this case, though, you list the different staff members with different responsibilities. Scripts can be especially useful when more than one person is involved in a process. Person responsible Action Writer Gather information Write procedure Show draft to stakeholders Stakeholders Review draft Submit corrections and comments Writer Create final draft Department manager Approve final version Question and answer -- Match common procedural questions with their correct answers. This is a useful format when procedures are confusing or when there are lots of variations. It also helps address "what if" issues. Example: Q. What if the columns don't balance? A. First, don't panic. Start with the simplest reasons, and work backward. Recalculate the columns. Then look for transcription errors. If this doesn't solve the problem, go back and look at how you got your figures. If