were perfect examples of not making the best use of cleaning time. It's Not The Amount Of Cleaning As I described above, the amount of cleaning was not the problem. The staff was working hard. But because they were not using efficient methods and tools, the results did not reflect the effort. This only results in spending additional time to catch up later. I really feel there is a break down when it comes to understanding what it really means to clean. Let's face it, there is a lot of money spent everyday, around the world, on cleaning. Simply throwing money at a problem by adding to the amount of cleaning activity, does not solve the problem. No One Wants To Do A Bad Job I have always said, no one wants to do a bad job. The issue is whether they are equipped with the knowledge and means of doing a good job. Too often, staff members are hired to "clean" but unless there is an obvious problem or visible issue, simply going through the motions is viewed as good enough. Cleaning education is needed from the top down to before there can be any improvement in the results. I am only pointing out the Mall Of America because of my recent visit. They are by no means alone and from what I saw, are probably better than most. It is just a shame that the bar to be set so low when it comes to cleaning expectations.