your system. It is clear that it had not been provisioned correctly at all: The phone socket in my flat continued to be live on the previous owners number. I had been promised a modem from you. which never arrived, in spite of Yodel showing it as having been signed for (it wasn't). You have not been able to spell my name correctly. At the time the move was ordered your operator had significant problems entering my new address, because your database could not accept my address format (they had to try and enter it manually). According to Moorcroft you have my address listed as "xxxxxxxxxxx", which is incorrect. Consequences In the end I had to contact BT and they were able to get me connected, but I was left without a phone line for six weeks - something which was entirely your fault . To be pursued by you now in this aggressive manner via a third party without so much as a letter is not the way to treat a long standing former customer who left his previous account in a positive cash balance. This whole issue has been caused by a problem with your provisioning system. I did my best to resolve it and had a number of lengthy (and expensive) phone calls to you, followed by the inconvenience of being left without a phone line or Internet access for six weeks. I await your response. Yours etc. Update 30th October 2012 Found an interesting web site