with any other documents you send us that are relevant to the allegations, to allow the council a proper chance to comment. If you send us personal information which is not relevant to the complaint we will treat it as confidential and not reveal it to the council. We will usually send you the papers the council sends us about your complaint, unless they are confidential. If you are worried about revealing certain information to the council, you should speak to the investigator dealing with your complaint, or get more advice by telephoning the LGO Advice Team on 0300 061 0614 if you haven't made a complaint yet and want to discuss this point. Personal involvement of Ombudsmen Will the Ombudsman deal with my complaint personally? The two Ombudsmen receive over 20,000 complaints and enquiries a year between them and it wouldn't be possible for them to be involved personally in every case. They have a staff of trained investigators who carry out the detailed work for them. In most cases decisions on complaints are made by investigators on the Ombudsmen's behalf. Providing information to support a complaint I have a large bundle of papers ?? should I send them all in to your office? If you are making a complaint and you have a lot of papers, it is helpful if you send copies of only the most important ones at that stage, and explain what other documents you have available, rather than sending us everything. The investigator who