have not changed their approach. Ironic? Some clients are getting success from using software to support their process improvement activities to lock in the benefits and demonstrate compliance. But the time it has taken to get here, plus the in-fighting between the different factions or tribes of process improvement (LEAN, Sigma, BPM, change management) seems to have killed any chance of reaching tornado momentum. 3. Knowledge Management You could argue that everything that companies store on servers and in the cloud is knowledge management. Part of the problem is that this is too broad a term. A subset, Document Management, has made it big with several companies like Documentum becoming significant players. In fact, they are a case study in Geoffrey Moore's book of a company that has crossed the chasm. 4. Handwriting recognition I loved Graffiti on my the Apple Newton, Palm and Window Mobile phones (yep -- I am an early adopter). But like the over XX million people on the planet I am forced to peck out emails and txts on a little iPhone keyboard. At least I am never left searching for my stylus as I always have an index finger with me. 5. Voice recognition software Voice recognition seems to be getter better. Some call centres are using it so that you can direct your own calls using voice rather than touch tones. But this is a limited set of responses. Some cars and phones can be controlled by voice. But it seems that the