3. Listen carefully. Especially elder people use visits at the vet?s as a social contact place. Maybe they will talk a lot and sometimes important facts about the pet?s problems are hidden within the stories (e.g. what they fed lately, if there were any changes in the environment, maybe someone beloved has passed away etc.). 4. Let them see that you document everything thoroughly. If they can be sure that you will pass on everything you talked about to their usual vet they will feel much safer with the treatment. 5. Summarize the owners concerns, your clinical findings of the examination as well as the treatment plan at the end of each consultation. This ensures that there is no misunderstanding of what has been discussed and what action will be taken. At the end of a consultation you should spare some time for possible questions. Don?t expect people to ask you anything without being encouraged. This is why it is very important that you give them the opportunity to do so. Nothing is more irritating than finding out that a client was not satisfied with a treatment although he or she looked quite comfortable during the consultation. Just ask if everything is alright, if there are any questions left and don?t be too busy to answer them. Even though your time in every particular practice is limited you should try to identify yourself with the place and your colleagues, nurses and the other staff. Alpha Impact Locums often place candidate