without having to download contacts or messages into devices. "One of the great things about Gmail is that it's browser based," says Wyrick. "We connect through our phones and IMAP clients. It's that ability to not have to say, 'here's your installation of Outlook.'" Gmail's threaded conversations also helps to simplify messages among colleagues. For example, if multiple parties are CC'd in an e-mail, or if multiple e-mails have the same subject line, all of those messages are grouped together with each new e-mail sent, sitting perfectly at the top of your inbox and eliminating the hassle of having to check previous messages. Also, every office environment should have a method for sending quick, by-the-minute messages, and Gmail's answer is Google Chat, which is built directly into the interface of the inbox. "We've really reduced the need for our internal telephony system," says Wyrick about Raidious' use of the messenger. The chat feature also has a video conferencing component that can be useful when colleagues and employees need to correspond from remote locations. While Gmail is a great e-mail client, Wyrick recommends assigning multiple account administrators for your shared business account. "Once you're signed up, you never want to have all your eggs in one basket," he says. "Some day you're going to need to do something when that administrator isn't available." Depending on your type of business, scheduling appointments can be a real headache. A few employees (or, only one) are usually responsible for tracking and relaying dates and