the accommodations better?" Wow! That is marketing at its finest. Customer service is marketing -- make every interaction count. About this Blogger Renee Scott provides project management and web analytics support for the marketing department at an insurance company. Renee earned B.A. and M.A.degrees in Communications from Purdue University and passed the Google Analytics Individual Qualification this year. Learn more about Ms. Scott on her blog or follow her on Twitter @marketingrenee . -- -- - Want to be heard here? We're putting out a call for guest bloggers. If you're a communications professional -- and you'd like to share your insights with the IABC Indy community, we'd like to hear from you. Contact our VP of Content & Social Media, Crystal Hammon , ABC, MLS to volunteer today. This entry was posted on Saturday, November 17th, 2012 at 5:58 pm by Jennifer Rarick and is filed under blog . You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.