network abuse BOF earlier this week, held on Monday, 29 August.  It's sharing information on network, basically about RQA, with the emphasis on network abuse.  It was a great turnout, 47 people attending, and we had speakers from this region as well as from other regions and global presentations as well. More information -- I think there's some very good material there, so please feel free to visit the URL at the bottom, to download that presentation material. Member Services, we're seeing a steady membership growth.  As you can see, 2011 is already exceeding 2010, even though we are only in August.  So there will be quite a significant increase over 2010. The Member Services load, you can see on the right side, we're still analysing it, because the email workload seems to drop quite a lot.  It could be because of less spam activity during the second quarter, but we are still looking at the data to see if we can find more information about that recent drop. But phone, chat is pretty much flat.  We see slightly more new Members coming in, after we hit the last /8, and also a little bit more in transfers, but not significantly more.  But we are keeping close watch on this and we'll definitely report to our community should we see any anomalies. In the Internet development stage, we have just implemented DNSSEC in MyAPNIC.  On 3 May this year, we sent our DS records to IANA that allows DNSSEC validation