fairly standard. It mostly serves to protect the agent from claims made by tenants, tradespeople etc for decisions made on the owners instructions. You are still able to pursue the agent if they have acted negligently or against your instructions. This is what was quoted on the contract "The principal undertakes to indemnify and keep indemnified the Agent against all actions, suits, proceedings, claims, demands, costs and expenses whatever which may be taken of made against the Agent in the course of or arising out of the proper performance or excess of the powers duties or authorities of the agent under this agreement." So I am guessing this is not a regular or reasonable clause on a management agency contract? t Sounds reasonable to me. They are acting as your agent and so should be indemnified for any action that results in them performing this role. ie they are acting on your behalf. I have also struck this clause in some agency agreements I have been given. The key word here is "the PROPER performance", which means they can't expect to act IMproperly and still be indemnified. I'm not sure what to make of the phrase "EXCESS of the powers, etc" though, as it suggests they could do more than you asked of them. (I am no legal expert but mother of a law student who's learning how to decipher the small print).