Unfortunately for us. Since we stopped receiving paper bills, we naturally assumed that Orange had done what we requested. You're right, the DD's are on their joint account, hence the payments still being allowed to occur. I'm sorry it took 18 months to notice these payments still occurring, but when a company like Orange tells you they are going to do something, you take them at their word and assume they'll do it. I don't see how that's anyone's fault but Orange's. You don't need to apologise but look at it from a different prospective. For some reason, be it on Orange's part or your families the contracts did not get cancelled, why is irrelevent for this aspect. The accounts have been paid for on time and in full for 18 months, why would Orange suspect there was an issue on them. As I said I can understand why things were ignored for a while, it is a difficult time fopr anyone, but to not notice it for 18 months is differnet to not noticing it for say three months. Orange can only act if issues are reported to them, 18 months later will be hard to pickup what happened, letters will have been discarded and phone conversations forgotten. After the POA was accepted, I believe we requested the accounts' closure over the phone. Unfortunately for us. Since we stopped receiving paper bills, we naturally assumed that Orange had done what we requested. You're right, the DD's are on their