Whether at work or at home, a difficult person can make your life miserable. The emotional distress caused by an unpleasant customer, co-worker, or even family member can leave you feeling drained. Sometimes it feels like you?re the only one making an effort. When what you try doesn?t work you may find yourself wanting to escape. What if there was a better way to prevent and resolve conflicts? Imagine knowing exactly what to say so that, rather than becoming offended or defensive, the person becomes more cooperative and your relationship becomes more harmonious. What if in the heat-of-the-moment, you knew precisely how to defuse a volatile situation. Hint: telling others to calm down only makes things worse. Consider how workplace morale and profits would improve if you could consistently convert an upset customer into a fan. Think of the impact on your personal life if you could resolve disagreements with neighbours, friends, and family members without creating hard feelings. This isn?t just wishful thinking. It?s what you?ll learn with Jeff Mowatt's CD set, How to Deal with Difficult People You'll learn how to: Deal effectively with the most difficult person in your life. Lengthen your fuse when it comes to tolerating ?difficult? people. Handle know-it-alls, negativists, and complainers. Mediate conflicts between others. Earn the respect you deserve from people who are aggressive. Persuade others when they aren?t rationale and won?t listen to reason. Other approaches to dealing with difficult people tend to focus on relationships in either the workplace or