operate an automated dialler that does not have inbuilt compliance capability. Most automated diallers do have a minimum set of compliance feature such as: A maximum call drop timeout setting. The ability to automatically play a message to a dropped caller. Prevent dropped calls from being called back within a set period of time. Prevent calls from being made outside of certain time parameters. A maximum percentage of dropped calls within a 24-hour period. Real-time visibility The ability to react quickly to potential problems or areas of inefficiency is an advantage in terms of tuning a company??s competitive edge. An auto dialler provides statistics in swathes that can be viewed in real time. One of the main benefits of this is when monitoring agent performance. Statistics such as number of calls, average call time, number of sales, time taken in dispositioning, log in / log out times can all be seen via a web browser in real time. This visibility is also important when looking at the quality of data. Good quality data can be expensive and if the quality starts to deteriorate it is important to have the evidence so that the respective supplier can be challenged. Most diallers come with a wall board which displays the most important data in a summarised way for all decision makers to see. Agent morale This is a very important issue in a call centre, whether inbound, outbound, sales or debt collection. Despite popular thought, diallers generally improve agent morale. This is