they cant afford it. THAT'S OK. There's many things I cant afford. But there is no need to be nasty about it. Many times when non-customers are unpleasant I just take the item out of their hands and say, "Obviously this product is not for you". Crafters work way to hard for their money, there is no way they should have to take crap off of anyone. Mostly, dont take it personally! It's their 'stuff'. It's their 'lack of manners'. Their mama didnt raise them right. That outspoken customer obviously liked your hats. After all, she tried on every one. Her offensive comments were probably made in response to her disgruntled realization that she didn't like the way they looked on HER !!! Perhaps the problem in the craft fair scenerio was actually a mismatch of product with customer. $200 artisan hats are appropriate for a market of wealthier customers looking for quality and uniqueness; this doesn't include average Americans in a slumping economy. If this craft fair was upscale for such customers, then perhaps she was just in the wrong place for her pocket-book. If the craft fair was for all types of customers, then perhaps offering more classic styles with lower quality yard could provide options for all customers...unless perhaps making a name in the art world is priority over making sales at the present time. Please be careful about slandering this customer by making assumptions about her personality, thoughts, and motives. Perhaps she was accustomed to making