goal) is set, all our actions will work towards that intention. We have all heard the saying, "Work ON the business and NOT work IN the business." If you find that you are the most important employee in your business and the business will not run without you, you will never be able to go on a holiday. Otherwise if you do happen to go on holidays, your phone will constantly be ringing or you will always be checking your emails or messages on your smart phone. That certainly is not a proper holiday and I can guarantee that your partner/family will not be impressed with you at all. The best questions I ask myself all the time are: "Can I train someone else to do this?"  or "Why am I doing this myself?" Once you start asking these questions, you will find ways to make yourself redundant in the business. Before you can relieve yourself from these duties or tasks though, you need to ensure your employees are well-trained and given simple systems to implement. This can be as simple as teaching them how to open the shop in the morning, to daily banking, to dealing with customer complaints etc. So the next step is to set up the actual systems. Setting up systems is the key to how I run a business successfully. If you are going to work IN the business, you might as well spend some time in writing out step-by-step guides so your staff can