my money back (which I never asked), just wanted to send me the replacement. I will never do any business with him again. I think people like him spoil other online dealers reputation. I have had more than a few nasty problems selling and buying privately but my dealings with dealers remotely has been trouble free with a number of cases where the dealer has been extremely helpful when there was a problem. My experience is that the higher prices from dealers is definitely balanced by the lack of hassle. Maybe I have been lucky. A friend just tried to buy an ex dem preamp from a dealer in the South West. He sought to confirm that if it simply didn't work well in his system he could return it, at his own cost, to the dealer. Unless the dealer had a queue of peopel for the preamp then why not just send it over to the customer and openly call it a 'home demo'. Good service and nowt to lose. He can still advertise it as well and keep a list of further people who express interest in the event that the original customer decides it's not for him. Some dealers of course want an easier life and easier sales and less graft work to wake up to every morning which is fine. Also, most folk have absolutely no idea of the amount of timewasting/dead end enquiries/tyre kickers that forms part of the business. Personally I can stomach it,