then put me in mind of other occasions throughout this year in a similar vein.  The estate agent who didn't listen to a word we said and launched the wrong marketing campaign.  The builder needing repeatedly chasing up for quotes, whilst complaining that things were a bit quiet out there.  The car dealership who failed to respond to a request for a test drive. So whilst we in recruitment seem to have to bear the burden of attracting the most vociferous criticism about  poor communication, we are by no means alone in this regard.  But what we must also realise is that we are not dealing with products like car parking spaces or vehicles.  We are dealing with people.  More than that, we are dealing with people in a fragile state of mind, in job seeking mode, in a society where your job is so intrinsically tied into status, lifestyle and security that it makes recruitment the most emotionally charged transaction possible. What all of this comes down to is care.  Recruiters who genuinely care about what they do, who believe that they can make positive differences to some people's lives, and can fuel the growth of businesses through access to talent, will always communicate openly, honestly and to the best of their ability.  Those that don't really care, won't. Exactly the same applies to management of Britomart Car Park.  But it's just a car park space, so they sure won't be held to account the same way we in