Manager sees the same thing that the person in the back office sees, that billing sees, and so-on. If a driver calls and he can't get hold of one guy and has to talk to another, we all know what to tell him. "It's a lot easier on everybody. Instead of having just one person looking at the board for the day, pretty much anybody that walks in here can sign on and see what that person has to be doing." Has the software helped your relationships with existing customers? "Yes, certainly. One of the biggest things that we've been able to do is keep track of our metrics a lot better for our major customers -- as well as for our operating costs and for our overall picture too. "I generate a report that shows us how many deliveries we have for a customer per month and how many we actually delivered on time for them. We send it off to the customer on a monthly basis to show him that we're keeping up. We're striving for 100% on-time accuracy, of course; but it not being a perfect world, we like to hit the 98.5-99%. "I think the customers appreciate our new invoicing as well. Being able to have a clearer picture of what they're being invoiced for helps out immensely." How did you find your experience with the people at Axon? "It was excellent. They couldn't have been any more helpful or friendly. The training was great; it