I am just back from a package trip to Bulgaria. We spent one night in Interhotel Veliko Turnovo. I must say I was a bit afraid of this place after having read the reviews. However, my experience was totally different. The receptionists were kind and it was easy to communicate with them. The room was definitely renovated, with a nice bathroom, all very clean. There were no problems whatsoever with hot water, and the telephone was in the room. No one from our group (24 people) complained about their rooms, and who knows Polish people, knows how eager they are to complain if anything is wrong! The only 2 problems I faced were: the airconditioning that was so weak that it essentially gave nothing (it does not work at all when the window is open, but also after closing the window and allowing plenty of time, when the machine was working - it could be heard - the temperature remained too high) -&gt;luckily enough it was September, so for the night's sleep it was OK just to switch off the machine and open the window. The same were the impressions of other people I talked to about it. Second, the WiFi did not work. It must have been a temporary problem, because the receptionists were pretty surprised. Or perhaps it did not work in our part of the building (it is quite huge)? I must admit I did not insist too much - I was tired after the sightseeing during