data released in the Roy Morgan Retail Satisfaction Report for the 12 months to June 2010. An estimated 615,000 Australians intend to buy a new car in the next year (excluding Fleet, Government and Rental Buyers). This is up strongly on the August 2010 figure of 519,000, and back up above the short-term average* for the first time in three months, according to the Roy Morgan Automotive Leading Indicators for September 2010. The July 2010 Roy Morgan New Zealand Banking Customer Satisfaction Survey shows a small decline in customer satisfaction levels for the big five banks compared to June, which goes against the improving trend in the last 12 months. In the latest Roy Morgan Research Holiday Tracking Survey for the August 2010 quarter 70.0% (12.8 million) of Australians 14 years or older, intend to take at least one holiday in the next 12 months. This is up on the August 2009 quarter result of 68.9% (12.2 million) but no real change from the July 2010 quarter result of 70.1% (12.7 million). According to the latest Roy Morgan Airline Satisfaction data for the 12 months to August 2010, Regional Express (REX) continues to maintain the highest customer satisfaction rating of 82.1%, but Qantaslink (82.0%) and Qantas (81.7%) have gained ground and the top three now have less than one percentage point separating them. According to the latest Roy Morgan Research Hotel Satisfaction data, Sofitel has replaced the Marriott as the leading hotel brand in terms of customer satisfaction ratings. The