Manager at Moevenpick Resort and Spa Karon Beach Phuket, responded to this review 26 October 2012 Thank you for posting your view on TA . The Moevenpick Ice cream prices are fixed through out thailand and can not be cheaper in a nearby Rest with the same brand, By law Intl hotels apply service charge and tax to the bill, I will certainly review the room with our Housekeeping and Engineering department for any improvements we could do. Guest's opinions are very important to us, and we assure you that the delivery of good service and products are our primary goal.About the service that you experienced in the Rest, is frustrating to learn that the initiative from our staff did not happen. We have to review our staff guest service hospitality to make sure that all staff are undertaking extensive customer focused training. This is our ongoing commitment to ensure us providing assistance to guests with proper guest service guaranteed. As for the outside Barber shop who does not have the skill to cut and charges a different price we than have to look for a better address for any future request some guest may have. Report response as inappropriate This response is the subjective opinion of the management representative and not of TripAdvisor LLC VenetziaOleh Milan, Italy Senior Contributor 28 reviews 13 hotel reviews Reviews in 15 cities 21 helpful votes "Simply Put: Average." Reviewed 25 October 2012 I can understanding the raving reviews from families for the Movenpick.