requested a refund, when can I expect to get it? When requesting a refund you should have been given an estimated refund processing date. Although we try our best, sometimes unforeseen circumstances such as adverse weather conditions or unusually... Date Updated: 05/01/2012 For data protection we can only discuss details of a booking, including cancellation or amendment of a ticket, with the owner of the card used to pay for the tickets. You can call us on 0871 244 1545. Our support team are available to take your call 7 days a week, from 8am until 10pm. (calls to this number cost 10p per minute from a BT landline. Calls from other operators and from outside the UK may cost more.) If you've requested a refund or made a change to your ticket and have been asked to return your unused tickets, please use the following address. For any other enquiry please first contact us using one of the methods listed above.