notes are, the stronger they will be as a piece of evidence.  Contemporaneous notes will beat reconstructed notes any day and can serve to enhance the note-taker's credibility.  Have a look at the Jones v. Amway of Canada Ltd. case (2001 CanLII 26217 (On HRT)) and you'll see a perfect example of what I mean.  In that case, the complainant's recollection of some key meetings with the respondent supervisors was inconsistent and the notes she produced of those meetings were not made contemporaneously.  This was in contrast with the supervisors who took notes at the time the meetings occurred and had a clear recollection of what did and did not happen during those key meetings.  Guess who was seen as more credible? So, let's put this problematic pattern to rest once and for all.  The next time someone comes to you to complain about a potential issue of harassment in your workplace, grab a pen and paper and say "let me make a note of that." 2 Responses to ""Let me make a note of that": why taking good notes is essential when faced with a workplace human rights complaint" that was an excellent article, thank you. I just wanted to add from personal experience, the 5W's are always the best way to start, but unfortunately, I often lose track of what the heck I was writing about because I was spending too much time simply attending to the individual's verbal message. I always asked employees to put everything in