every time we ask). We wait another 20 minutes, the bus drives right by us. She calls it again. It finally picks us at 9: 30 a.m, 4 1/2 hours after the Spanair manager "passed the buck" to the busy girl behind the desk. I have never, ever had such a horrible experience. Not least that they screwed up the hotel reservation. But that they were rude and irresponsible the whole way along. No one ever took responsibility for us. PS. I have written to Spanair 3 times about this. This is the response I got: "Dear Mrs. M. We contact you regarding your letter you send us concerning the reservation you made with Spanair. Regarding your claim and after have been requested information to the departure airport, we have been informed that they offered you an hotel voucher. We wish to have the pleasure of welcoming you on board again in the near future, and we trust that your next flight with Spanair will fully live up to your expectations. Experience Points -50 I booked a flight to Dominican from Stockholm. They changed my flight to a day earlier and forced me to spend the night in Madrid. I said Ok, as long as I get compensated with a hotel. I called customer service 3-4 times to make sure they put a voucher in my file. After the 4th time they did. I called again to ask them to BOOK a hotel for me because I had a feeling