may be that an agency with Occupational Therapist services may be required, or it may be something that can be case managed by a GP, such as is the case with a Mental Health or Dental Plan as more... Chook Comment 19.1 17 Oct 2012, 3:00 PM You make some really good points. The idea of using a case management model is a good one. Ideas that others have suggested like round table discussions with the person, their treating health professionals and family present would be too daunting for many and would in fact disempower them. In my husbands situation, I know that would be the case. For us the model of having a key case worker who talks to those treating professionals and then uses this information to develop a plan in collaboration with us would be more empowering. This person can be the key contact more... winnie Comment 19.1.1 19 Oct 2012, 12:58 AM I agree - a key worker would be a great idea. It would be good to have the choice of what sort of 'key worker' support was needed to achieve this- for some a 'medical model' may be their choice ( eg a GP), for some a non medical model would suit for a more holistic approach, for others the choice may be to do it themselves or within their own 'circle'. It would be good to have the choice of someone independant of the service provider, ( for example if a person uses