I want to rule out any other potential problems." Your CP is being 'economical with the truth'. It's not just exchange cased faults that waiver the charge. Line faults also come as a freebie. In fact, it's only at the CP's discretion if they pass charges on to you. Re: Speed up and down Sorry, meant the line speed which they've said is connected at 7616 with a throughput profile of 6500. Not sure how to read the stats at my end, which are... Attn: 16 up, 14 down Noise margin (which I assume is SnR?): 26 up, 10 down Re: Speed up and down Sorry, meant the line speed which they've said is connected at 7616 with a throughput profile of 6500. Not sure how to read the stats at my end, which are... Attn: 16 up, 14 down Noise margin (which I assume is SnR?): 26 up, 10 down Re: Speed up and down My router said the same thing, although since I've connected to the engineer socket it's gone up to 8124, or something (I'm at work now and can't check it). The stats I posted were just a copy of those given by the router, but it's a not-great Belkin jobby so might not be giving me all the info I need. I'll try to post the full page later on. Re: Speed up and down If the connection remains at that sync connected to the test socket, then it's something in the house, possibly the