What Separates the Good Public Speakers from the Great? Would you have thought that it is listening? It is. The pivotal point when public speakers move from good to great is when they listen to their audience and understand what they (the audience) need to hear. This sounds counter intuitive doesn't it? Our natural tendency is to share what we know (often cramming in far too much). Of course your vision and insight  is what you will be sharing but the secret is in how you will do it. How you share your ideas so they resonate so deeply with your audience they become your rabble rousing cheering section. It's done through thoughtful and strategic listening. Gary Vaynerchuk spoke in Vancouver at the Financial Post's Reach 2012 event this past week. He listens. Gary shared the secret to his success, "I'm always thinking from the customer perspective".  Sounds easy doesn't it? It's not -- it takes time and introspection. Gary is where his customers are. He finds them on social media and he travels internationally to speak with them. Yes, I said speak "with". Gary is a master at getting down on the floor and speaking with his audience and creating lively discussion. This is the  mark of a great public speaker -- one who really listens to the questions and responses. He looks into individuals audience members eyes and "hears" what they are saying. Listen at the 4:40 mark of Gary's interview with Entrepreneur . He shares with us