the image. However, when sent from my machine, since my system recognizes me as a Trusted Sender, the image simply displays without a prompt. IT for this customer is recommending that I get around the problem by embedding the image rather than than linking to it. So, I would love to find out more about the pros and cons (embed or link to the image?) Chris, for me, you should always link to the image rather than embedding it. However, it depends on how you are sending the HTML email. As I say, I was providing HTML for a large organisation to professionally send bulk email. It sounds as though you're sending much smaller amounts and your client is sending it themselves -- so that might be why they are recommending embedding images. Thanks for posting that for Melanie, Christopher. Although this article was originally about writing an HTML email that would be viewed correctly across all email clients -- even Outlook, it does seem to attract people looking to create nice looking emails with Outlook. So it's great that we can help them as well. Thanks This article hit my current client sweetspot. I am redesigning a law firm's internal eblast templates. Their entire workflow is from an enterprise EMS and out to almost exclusively Outlook-using clients. As designers, it's nice to delude ourselves into believing that no one is checking their mail in Outlook or browsing the web with IE. Try working working in financial services or law,