on. I remember some pretty tough personal times over the years and found it very hard sometimes to face the customers. I was reminded of it the other day when I visited a client. He had not been in his restaurant very long and things had not been going very well. The second day he was there they had a fire in the kitchen at lunch time, his restaurant was full and he had to ask them all to leave but on top of this his trade was not as good as he thought it would be. When we sat down and started to discuss a few things he told me he was incredibly stressed and that he was finding it very hard to function, as I looked into his face it reminded me of early days in businesses. I felt very sorry for him but knew it was a learning curve he would have to endure until we could work together and find some solutions to the pain. One very important lesson I have learnt is that your customers will very quickly realise that you are stressed if you let them and this will definitely make them feel uneasy. This will inturn add to a bad experience for them which is what you do not want as your customers are far too precious for that. They come to your restaurant for a good experience. And good customer service in restaurants means providing a relaxed and efficient atmoshphere no matter