able to help, but recent reports say until you have been through all avenues of cutomer service (no matter how bad) they'll just re-direct you to customer service. No, no PAYG SIM was offered. It obviously wouldn't have been much use to us. Had it been offered we would have rejected it and requested the accounts shut. I don't see how the POA could have been rejected, even without informing us, because they then allowed us to request the closure of the accounts after returning the POA to us. I'm sorry it took 18 months to notice these payments still occurring, but when a company like Orange tells you they are going to do something, you take them at their word and assume they'll do it. I don't see how that's anyone's fault but Orange's. At the time we were relieved that it was one less thing to worry about while we were going through the worst thing our family has ever gone through. We're still dealing with the financial fallout of it now (can't afford to keep the house) and a protracted, messy situation with Orange is the last thing we need. How did you request termination of the accounts-by phone, email or by letter? Do you have documentary evidence that you did so? I assume that the DD's were on a joint a/c, as his would have been frozen shortly after his death? After the POA was accepted, I believe we requested the accounts' closure over the phone.