working on improving their client reporting services in these unsettled market conditions? What are the key ingredients of a successful and well-organized reporting operation? A One big challenge is to ensure we're building a sustainable, forward -looking solution and not just reacting to the issue du jour.  It's important to strike a balance between being able to meet the specific needs of specific clients with the need to efficiently manage a suite of reports for the full client base.  It's also important for the whole organization to understand that the client reporting process is primarily a delivery mechanism and it takes participation from all areas to produce high-quality client reports.  For example, in unsettled market conditions, many people are looking for deeper explanations/assurances, not just numbers.  It's reasonably easy to include commentary into client reports, but someone needs to commit to creating/providing the commentary on a consistent basis. Q Global financial organizations' client reports now need to be translated into multiple languages and sent seamlessly around the world. What are the challenges in delivering a cohesive global distribution and client service strategy? A I've found that, given the relatively complex and specific terminology that is used by financial organizations, it is not enough to perform 'basic' translations; you really need people who understand the content and the details of the industry, the business, the product, to ensure the translations are appropriate.  The other main challenge is with the different cultures in different parts of the world; different formats/styles work in