and we provided the consultant with a lot of information about how APNIC works.  The consultant has at this stage provided us with a draft report identifying where they think there are gaps between the level of insurance that we have and the types of risks that occur in our environment. I think, more importantly, now that we have done this work around developing a risk register, it's an ongoing risk management program for us.  So each year we can review that risk register and advise the EC of where we see any changes required in relation to insurance and risk management. Operational planning.  Paul talked about the operational planning process.  What I'm talking about here is the detailed implementation of that.  That's a responsibility of my team. 2011 is the year where we go through the full planning process again, so it starts almost immediately after this meeting.  We take the findings from the last member survey, we take direction from the EC strategy, we do a lot of detailed analysis of our external environment and we do very complex analysis of our internal operational environment too.  So we engage all our staff to really find out what their views are on the organization, how we can do things better and where we need to enact changes as part of the planning process. All that work helps us develop our activity plan for 2012.  The 2012 operational plan sets the priorities for the Secretariat. One of the things we