guidelines mean an 'agency' basically knows what's best for an individual. A crazy example...what if an 18 year old guy decides with his family that he it's ok to shower second daily because he wants to experience sex more... Carol1959 Comment 28 31 Oct 2012, 1:23 PM Before effective planning can take place effective a comprehensive assessment has to occur regardless of what services/ support may be available at the time . There needs to be a process of providing a Face to Face assessment to determine eligibility and needs for all referrals to the disability agencies not just a 1800 number which may or may no be answered by someone no has knowledge of local services . People over the age of 65 have automatic entitlement to a face to face Aged Care Assessment... (ACAS) to determine eligibility and care needs and if eligible and appropriate more... Erin Comment 29 3 Nov 2012, 6:09 PM For lifetime goal setting and planning to meet my needs i would need to be able to consult with someone who knows what they are doing, understands my disabilities and chronic illnesses and how they can change hour to hour and day to day so planning ahead can be quite difficult. I would also need the goals to be set and actually carried out, I have a current situation where many goals have been set by me at the request of OTs and PTs and then they have done absolutely nothing to help me