participation in these meetings. One of the interesting things historically about the Member and Stakeholder survey is that the results have been delivered at the annual meeting, which is in the early part of the year, but it comes after we have actually done our budgeting and planning for that year. Recognizing that, the EC has decided to be recalibrating or realigning the survey so that its result will be available immediately before the coming planning cycle. In fact, the next survey is going to be not two years after the last, but it's going to be 18 months after the last.  It will be launched in March 2012 at the Delhi meeting.  It will be conducted over the following six months and reported to you in a year's time, next August. Don't be surprised if the survey seems to come around a little more quickly this time, that's exactly what's happening, so that we can use the results more immediately, in this case for planning for 2013.  Then, of course, from that point on, we'll be back onto a two-year cycle for the survey. In terms of operational planning, you have seen this before, but by way of a reminder, we have defined four key practical outcomes that we are always aiming for and according to which we are organizing our operational planning. We see ourselves as primarily needing to deliver value to members as a service organization.  The members in particular, now seated very visibly in the middle