to a foreign call centre who were unable to understand our situation and kept transferring us to incorrect departments (broadband retentions?). Each time we called we ended up being cut-off/hung-up on; I don't think that was intentional, just inept staff. Is there anything we can do? Obviously we want the accounts shut down, but we also want the money back. I'm going to go through my mum's mess of documents and see if I can find some sort written proof from Orange that we did this. But if I can't find that, if we ever had it, is there anything else we can do? Were Orange required to keep records of our POA? The fact they stopped sending us paper bills should point to something, right? It's a horrible situation and trying to explain it to their call centre staff is going nowhere. Stop dealing with incompetent and useless front-line telephone CS. Follow their standard complaints procedure. Meanwhile search for the proofs and in the worst case scenario sue them via the small claims court (online). Is there anything we can do? Obviously we want the accounts shut down, but we also want the money back. I'm going to go through my mum's mess of documents and see if I can find some sort written proof from Orange that we did this. Orange are known to offer PAYG sim cards to people closing account as a way to let you preserve the number, however if they are not activated the