Poor status information - no support! I have been with Demon for many years and haven't had many problems. I assumed that the high monthly price I am paying went towards providing a solid service and good support when it is needed. However, I discovered last week that, despite paying about 20 per month for my broadband service, I am a second-class customer as far as Demon is concerned. The other day, we lost all internet access.  My wife had noticed the problem during the day and I said I would take a look when I got in from work.  By the time I had chance to do this, it was about 9pm. My router indicated that we had a connection with the exchange which suggested to me that the problem was not with my wiring or router setup etc.  I tried phoning the Demon status line and there were no incidents reported.  I then tried phoning the support line which is when I discovered that support finished at 8pm!  I was shocked and very angry about this. When did this start happening? I am sure I used to get 24 hour support?  Surely I cannot be unusual in that I am out at work during the day and that the majority of my home internet use is after 8pm during the week? I managed to get online using a broadband pay as you go dongle and decided to try to get some help via the online chat support.  Again,