I liken them as the unsung heroes of a hotel or resort. Cleanliness is a facet of a guest's stay that, when done properly, goes unnoticed, and when neglected, becomes a rally point for scorn in an online review site of choice. Overlook your housekeeping at your own risk! Victor Aburto is the Director of Housekeeping at Montage Beverly Hills ( www.montagebeverlyhills.com ), a five-diamond property in the heart of Los Angeles. Victor has a passion for housekeeping and that's why I sought him out for an interview after my stay at his luxurious and impeccably clean hotel. Tell me a little bit about your background and your career. Having started at the Ritz-Carlton, Cancun, I held the Overnight Front Desk and Overnight Manager positions for just a short time before finding my groove in the Housekeeping department. It was there I was awarded the Leader of the Quarter and Leader of the Year. I then continued with the Ritz-Carlton in Orlando, Bachelor Gulch, Washington D.C. and Laguna Niguel. In total, over 18 years experience in the industry. What are the broad changes you've seen in your 18 years of housekeeping experience? It hasn't changed that much, although it's importance is definitely recognized much more today. I feel General Managers today are now more supportive and appreciative of their housekeeping teams. They see the value of the role housekeeping plays to the core product. When interviewing a prospective housekeeper, how can you discern if they are 'right' for the job?