complete online to find out. See contact details for the main banks in the PPI reclaiming's getting easier MSE news story. If this doesn't work, what's needed is likely to depend on how old your policy is. Some lenders only need a name and address (remember to let it know if yours has changed), others may need more details. It may be easier if you have the original card agreement and terms. Under the Consumer Credit Act, if your account's still open you've a legal right to get your agreement from the lender for 1. If your account?s closed and they can?t find your policy terms it'll be harder to process your complaint. Contact your provider with as much detail as you can, or request a full breakdown of your account. It can cost 10 to get this. To help with getting copies of any documents use the template letters in step 1. My bank says I didn't have PPI. Is there another way to check? If your bank says you didn't have PPI, as a backup you can ask who it used as its underwriter (the company that decides whether you're eligible for the insurance). You can then contact this organisation directly to see if a policy exists. What name should I look for to spot PPI on the paperwork? Look for any mention of an insurance fee or product that will cover your payments in you lost your job through accident, sickness or unemployment. Use our PPI questionnaire