make it clear you aren't lumping them both in the same boat. For all her positivity, Klausner reads the books she's sent and doesn't charge for them, and she doesn't have any ulterior motive (like only putting positives up for her cronies). In the big picture, Amazon was also abused here. The power and influence of your company was wielded to harm others and profit Deborah MacGillivray using unscrupulous and maybe illegal means (extortion). Please look at your system so that this cannot happen again. I would like to see a better monitoring. The reason Deborah MacGillivray was able to get away with cheating is because no one was watching her. She was offered free things and more power the more she worked the system. When a reviewer or Amazon user is accused and found guilty of abuse of power, as is the case here, there must be a penalty. Deborah MacGillivray should be kicked off Amazon: 1) most seriously for threatening Amazon customers (she threatened user Reba Belle's family and children 2) made reference to a private investigator and hounded her around the net) 3) for tampering with other Amazon writers and their reviews (internet bullying) 4) for manipulating your review system 5) for abusing her title as a top reviewer on Amazon US, Canada and all your subsidiary companies, and for breach of trust. On one hand, I understand where you're coming from in regards to allowing only people who purchased the book from Amazon to review it.