other. Repeating the details will help avoid a lot of confusion, especially if there's a language barrier. Don't Get Emotional No one likes computer problems. They even frustrate me. Getting emotional, however, solves absolutely nothing. All getting emotional does is lengthen the amount of time you have to talk to tech support which will frustrate you even more. Try to keep in mind that the person you're talking to on the phone didn't design the hardware or program the software that's giving you problems. He or she has been hired to help solve your problem based on the information given to them by the company and from you. You're only in control of the information you're providing so your best bet is to take another look at some of the tips above and try to communicate as clearly as you possibly can. Get a "Ticket Number" It might be called an issue number, reference number, incident number, etc., but every modern day tech support group, whether across the hall or across the world, uses some kind of ticket management system to track the issues that they receive from their customers and clients. The tech support representative should log the details of your call in the ticket so the next person you talk to can pick up right where you left off on this call, assuming you need to call again. The Only Thing Worse Than Calling Tech Support... ... is calling tech support twice. A sure fire way to need