See ad: [Ad location here] I was contacted by a potential buyer, [buyer name here], and she asked me to take several pictures of the Ergo, including the inside warning on the Ergo itself, the logos, and the shape of the insert.  There are photos of all these things and more in this album (I didn't want to put attachments since they are such large photos): [http://imgur.com/a/RXbQs#0] [The potential buyer] has concluded, having seen these pictures, that this is not a genuine Ergo but a counterfeit. I would like some clarification on this matter.  If this is, in fact, a counterfeit Ergo, I would like a refund of my money from Snugglebugz and an explanation.  It would be helpful if both Snugglebugz and Ergo Baby could shed some light on this. I can be reached at this email address, or at [ xxx.xxx.xxxx] at any time. I hope for a timely response, please, as I do want to sell the Ergo and I will not feel comfortable doing so if it is indeed a counterfeit. I'm sorry for troubling you all with this if this is, in fact, a genuine Ergo. I have a lot of respect for Snugglebugz.ca and Ergo Baby as companies and I understand this could be a very stressful matter for all.  Please don't think I am being accusatory, I would, in fact, be totally astounded if this were anything but a genuine Ergo. Cheers, Monika Whitney [XXX.XXX.XXXX] The email also contained an exact copy of