FGDs held at four dispensaries (two at each), focusing on different issues of CGHS; containing few questions for assessment of client's perception about structure, various service processes and few to assess the outcome of CGHS health care plus level of service desired by the users. Results and Discussion Analysis revealed that only 22.9% participants could avail CGHS dispensary service during emergency health problem, and short service hours (56.8%) plus distance from residence (55%) were reported as predominant inconvenience for availing service. Dr. Shah Hossain, in his study, found 74% dissatisfied respondents to unsuitable dispensary timings.( 3 ) Similar observations were made by Nandan in rural area of Agra and Elshabrawy et al. in rural area of Riyadh (Saudi Arabia).( 4 , 5 ) Overall, 60.6% and 65.5% responses went in favour of general facility and doctor's advice, respectively, as the best services. 39.3%, 23.0% and 19.7% respondents indicated indoor treatment system in non-CGHS hospitals, drug supply and long queue, respectively, as the worst issues; of course, 23.0% failed to identify anything worst in their dispensaries. However, Hossain found that 73% clients experienced either long queue or uncomfortable waiting hall arrangement, and 71% clients thought that the drugs prescribed were either not available at dispensaries or were of poor standard.( 3 ) Elshabrawy et al. also found long waiting time as a cause of dissatisfaction.( 5 ) Overall, 50.8% participants preferred to dispensary's own laboratory and 31.1% to a perceived reliable laboratory anywhere at Kolkata as their best choice, contrary to