services for migrants and refugees The New Zealand Settlement Strategy has as its second goal that migrants, refugees and their families become confident using English in a New Zealand setting, or are able to access appropriate language support. The Settlement Division of the Department of Labour facilitates the implementation of the strategy and co-ordinates initiatives to ensure that there are no gaps in services. As an example, they collaborated with the Ministry of Education and the Tertiary Education Commission to produce one key brochure on access to language support for refugees and migrants (replacing the previous three brochures, one from each agency). The Department also continued to fund the multi-lingual information service provided by the Citizens Advice Bureau in the Auckland region. In 2004/05, the service assisted 12,508 clients in 15 key languages. Language Line Language Line is a Government-funded telephone interpreting service available in 37 languages. When a client phones a participating government agency he or she can request that their conversation with the agency is conducted through Language Line, allowing the agency and client to communicate efficiently. During 2005 there were between 480 and 500 calls each week to Language Line. There are 18 agencies currently using the Language Line service, with a number of other agencies indicating their interest in using the service. The Government provided additional funding of $551,000 over the 2005/06 financial year to assist with expansion of the service to cover additional government agencies and to allow the languages offered to be reviewed based