we're either talking to each other, emailing etc, and that the next step doesn't occur until verification that any supporting jobs have been done. And example, we recently moved an ESXi host back to the admin building server room. We planned it out, I was to place the machine in Maint Mode, migrate machines, and then shut the host down. I would then text my assistant that he was clear to remove the box from the other server room, and install it in the racks. Once that was done, he'd let me know, and I'd telling him to fire it up. I then made sure it was running fine, took it out of maint mode, and migrated machines back. The biggest issues would be if we don't double check one another. Like for instance, when plugging cables back in, one of use reads the plugins and wires from a prepared script, the person actually plugging it in, finds the wire, confirms the code on it, I'd confirm it back, and he's id the NIC port it goes into. Sounds long and tedious, but it actually works better for us, fewer mistakes and we're up and going again quicker. I'm not surprised that IT staff and Technical employees' biggest challenges aren't technical. We're by nature problem solvers and if we can find an answer and fix something we do it. Mine has been communication. I have had to keep making sure that I am speaking on the level of the person