you return and provide as much detail as possible. This will help us identify and work to correct the problem, and to provide other customers with current information before they travel. Hints tips If you're calling from a hotel, ask the front desk if there is any surcharge to call free phone numbers. Although the Canada Direct service is toll-free for hotels, some of them may still charge a connection fee. While this does not constitute fraud, it might surprise you on your hotel bill.