by us - the customers.  If there was a call centre. ALL queries would go there (I imagine?) which would then need many more staff.  How many queries are there on here very day?  imagine them translating into phone calls .... I've got this too. If I don't get a reply before tomorrow, I'll be out of contact during the week. I'm not really impressed with the 'It keeps costs down' excuses. It's not *that* much cheaper - the only reason I have it is so I can get voice and data at work where very few networks are available. The way I see it, this error is not my fault, I've been given no information to help me solve it (that error message is so opaque it's worse than useless) but Giffgaff, like the mainstream telcos they claim to differ from, have made it my problem.