staff to use an intranet would have been a lot lower. We understood the need to sell the product, to demonstrate the features and benefits and really show staff how useful it would be to them. There isn't one City of Casey logo on Boris S2D: What are some of the organisational benefits you've seen? Let me answer by way of a scenario: Monday morning, we send an email out saying that "Boris has been disconnected", meaning: All our forms, policies, department information and other documents are thrown back into the public drive. The staff directory is printed on paper once every three months and distributed to staff. The trading post goes back to each building having its own notice board. Finding how much leave you have owing means phoning payroll. Knowing where someone's desk is means wandering the building (we use mapping on our staff directory to show people's desk locations). News is distributed every two months -- on paper. No one knows who the new staff are or who is moving on (we list this on the front page of Boris). In short, whenever I walked down a corridor I'd be asked, "Where's Boris? What's happened to him?" We all own Boris People simply refer to Boris as Boris. Just recently, someone said to me they were talking to someone outside our organisation and said proudly, "Oh, we don't have Lotus Notes, we've got Boris!" There's a sense of ownership with Boris -- he's not mine (although I