session. They share thoughts, processes and generally give input concerning the metric. This information is captured and they then go into a controlled model office environment for a number of weeks, where best practice is scrutinised and eventually fed back across the contact centres. New Ideas Forum Another initiative which engages the staff is the ??New Ideas Forum?? where they can put forward their views. Out of this came ??Event FULL??A  ?? a sports, social, education and charity group for staff. 75% of the people on the Sky campaign signed up and they go to concerts, go Karting, etc. -- they contribute and the company match it for funds. Staff manage it themselves and it helps to build relationships. Plasma screens and internal communication To communicate, staff use a variety of channels ?? virtual and local, including the intranet, tickertape and link-up across plasma screens. They also use 1-to-1 manager ?? Google Mail technology ?? where they can see each other and talk. Sent in by Mary Ferry. What things do you do in your contact centre to keep staff fresh?A  Please leave your comments in the box below.