been over 6 years since you made a repayment to the debt? Is the debt collector a member of an External Dispute Resolution Scheme (EDR)? See Fact Sheet: Dispute Resolution . Large debt collectors that are currently members of EDR are Credit Corp, Collection House (including Lion Finance) and Accounts Control Management Services. Debt collectors are joining EDR all the time so check both EDR??s: I think I owe the debt and the amount claimed is right, what do I do now? You need to consider how to respond to the creditors or debt collectors?? demand for payment. Your options are: Repay the debt in full in one lump sum payment Negotiate with the debt collector/creditor for a repayment arrangement Negotiate to settle the debt for a reduced lump sum Do nothing. 1. Repay the debt in full If you have sufficient money to repay the debt in full it is best to do so as this will ensure that the debt doesn??t increase any further with added interest and enforcement costs. Keep a receipt for the payment. If you have other debts you will need to take into consideration the impact of a lump sum payment on your ability to repay those other debts. 2. Negotiate A a repayment arrangement with the debt collector/creditor If you are unable to repay the debt in full you may wish to negotiate to make a repayment arrangement. Make sure when offering repayment arrangements you: Can afford the repayment amount you are offering