Check the pilot flame is burning by viewing through the opening in the top of the front cover (indoor models) or by removing the access cover (outdoor models). Relight the pilot flame according to the instructions on the inside of the access cover. Do you have the correct size water heater for your requirements? The sizing guide in the sales literature suggests average sizes that may be needed. Is one outlet (especially the shower) using more hot water than you think? Carefully review the family's hot water usage. Inexpensive flow control valves can be easily fitted to the shower outlets to reduce water usage. Ensure thermostat setting is appropriate. You may choose to adjust the thermostat upwards to gain additional hot water capacity. Is there a normal gas supply to the rest of the house? Try lighting another gas appliance to check. If no gas, call the gas supply authority. If there is, please contact your local Rheem Service Centre. When the water heater is first lit, or after a large usage of hot water, condensation may form on the burner and grille of the water heater. This is quite normal, especially in winter months, and will dry off as the water is heated. In the case of Rheem Stellar outdoor models, the plastic drain near the bottom of the water heater will drip water during the heating cycle. It is possible for several litres a day of condensation to discharge from the drain, especially in cool conditions. The water