still waiting for my credit. The volume only goes down to a certain level. I think it should be able to go lower and even to where you cant hear it, etc. Anyway, low wasnt low enough for me at times. Also the controls are hard to work in the dark. They need to be more visible from a lying position and if they lit up ~ that would be even better!! :))) What a piece! Sounds are not soothing AT ALL. It sounds very digital. For the white noise you would be better off putting your television on a channel you dont get and falling asleedp to that! I would buy this product again and again I use this product everynight. I turn it on before I go to sleep and for the first time in years I sleep all night. Before the purchase of this product i would wake up three or four times a night, not anymore. Thank you Sharper Image. Yours Truly, Very rested and refreshed A LITTLE DISAPPOINTED The alarm is great, wind chimes are the best way to wake up after years of grating phone alarms,it looks good also but my main complaint/disappointment was with the "rain" setting - it has very annoying and repetitive "chirps" included like a bird or something - VERY ANNOYING! Also, I find the surf and thunderstorm setting too short in the rolls of the waves and thunder..its almost like the machine is in a hurry to blurt them