should go faster as even now, today, the speed estimate is 31.4Mb/s. Eventually, after 70 minutes, and quoting sync speed and date/time for the history of the line to demonstrate that this line had more than 21Mb/s for 20 days, suddenly they changed their tune. That was actually quite a shock. After loads of no can do attitude, and won't ever get faster , and basically tough! the attitude suddenly changed. I am not quote sure what I said, but suddenly it was I'll book and engineer to fix it and will today PM do? Gobsmacked! Today? I hear from my customer that the engineer had just turned up even. I am pretty sure I did not say Shibboleet but I may have to read through the transcript for the magic words... So, the long and short of it was that first engineer did not fix it, so second engineer same day, and he is supposedly fixing it. That should have been it. That should have taken 5 minutes of echat at most. But they had to drag it out and make it 75 minutes of patronising hell. Why? I remember when we started with broadband 12 years ago, and we would call BT, tell them a line was faulty, and they went and fixed it. None of this crap. No arguing the toss. I don't think I could work in support fully time with this hassle these days. Well done guys! Update: Poor customer not much better off, 16M