error in my child's certificate of eligibility? If the certificate of eligibility of your child contains an error concerning his or her name or date of birth, or the child has changed his or her name or has been adopted, please contact your school board or the private school that your child attends. It is the responsibility of the school board or the private school to have your child's permanent code changed and to send the necessary documents to the MELS so that a corrected certificate of eligibility can be issued. Please note that the MELS will not change the address or telephone number appearing on a certificate of eligibility after it has been issued. The upper part of the document, containing your address, is detachable and has no impact on the legal effect of the certificate. 5. What should I do if I am informed that my child's application to receive instruction at an English-language school is incomplete? If you have received a letter indicating that your application is incomplete, please contact the school board or private school whose name and telephone number are indicated in the letter to obtain a clarification or to provide the required information. If you live in an outlying area and are unable to contact your school board, you may ask the school administration to contact the school board for you. 6. What can I do if I am informed that my child's application for eligibility to receive instruction in an English-language school has