I am writing this review after getting worst service from Amazon and Acer both.
Keeping it in points so that is is easy to understand.
1. Purchased item on 10th Jan and Delivered on 12th. Delivery experience was very good. -- GOOD
2. After connecting monitor to power source, monitor did not powered on. -- ACCEPTABLE as it is a technical Item. It may get fault.
3. I Raised a complaint on Amazon for that issue, they raised a Service Request by Brand and told me that some technician will be visiting and he will check monitor and after that Replacement/Return will be Initiated. But No one came from Brand.
4. In the meantime I raised a complaint directly to Acer they also took a complaint and said similar thing. But again no one visited. What they did on acer complaint is they (technician) called me and asked me to send a Video, Photos of Monitor along with Amazon Invoice so that they can send DOA letter -- FINE
5. Now after multiple follow-ups with Acer and Amazon they have given DOA letter and asked me to connect with Amazon and give them DOA so that they can replace monitor.
6. I contacted Amazon and they said that amazon service request was not updated so, your DOA is of no use for amazon.
7. I again contacted technician to close the amazon service request. But he said that I have not worked on amazon service request, I worked on Acer complaint and that I have closed. he suggested me to connect with Acer helpdesk.
8. I connected with Acer helpdesk and what they told that was totally frustrating. they simply told that it will take 24 - 48 hours to get it reflected as this is a part of the process. -- Really ??

Thing is, I have already waited 72 hours and Now, I have to wait another 48 hours...
Then amazon will send someone (Not very Sure on that) to pickup monitor then after that they will dispatch new one and that will again took 2 - 3 days to deliver.
Rating: 1.0
Topics: Functionality