Translate the text from English to Welsh.



 
Accessing health and wellbeing services is a matter of significant importance to this Government.  I continue to work to ensure the health and care system is working as effectively as possible and evolving to meet people’s needs. In *Taking Wales Forward*, the Welsh Government committed to improve access to GP surgeries and this has been a fundamental component of the General Medical Services contract reform programme. The recent National Survey results showed a decline in satisfaction with GP services from 90% being satisfied in 2016\-17 to 86% in 2017\-18 and 42% of participants found it difficult to make an appointment at their practice an increase from 38% in the previous year. I recognise there is no single solution to improving access and a number of initiatives are underway However an essential step forward is clarity around what should be expected; for patients and professionals alike. 


I know GPs and their practice teams are under pressure to meet demand. At the same time, I know people’s expectations on access are not being met. 


Our approach to local healthcare for Wales should help people to understand how to stay as healthy and  well as possible and supports the vision set out in A Healthier Wales.  We want to anticipate people’s health and wellbeing needs and intervene before those needs become urgent.  I expect GPs to work with other professionals to provide people with a number of options to access the right care and support. Appropriate and timely access is a key component of local healthcare; we want to ensure that people can directly access a wide range of services without having to be referred by a GP. 


Access to the right care and support has the potential to improve when Primary Care is planned and organised better through collaborative action at a Primary Care cluster level between Health Boards, Local Authorities, and service providers. For example, people asking for help and advice are better signposted to the right source of help and where they need clinical care, their requests are triaged so urgent needs are prioritised. 


We are committed to promoting a seamless 24/7 service. We have taken recent action to improve the resilience of out of hours services, including refreshing the national standards for these services. I am also committed to ensuring that improvements are made to access across all GP practices in Wales, which provide in hours services Monday to Friday.  I am pleased to announce I have approved a set of national standards that I expect all GP practices to comply with.  I want people to know what to expect when they need advice on their health and wellbeing, when they need to consult a GP or other healthcare professional and what other options are available to them. At the same time, I want GP practices supported by Health Boards to meet these standards and I want practices to develop innovative solutions with and learn lessons from other practices in their cluster to drive improvements to access. The standards are: 


* People receive a prompt response to their contact with a GP practice via telephone.
* Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
* People receive bilingual information on local and emergency services when contacting a practice.
* People are able to access information on how to get help and advice.
* People receive the right care at the right time in a joined up way which is based on their needs.
* People can use a range of options to contact their GP practice.
* People are able to email a practice to request a non\-urgent consultation or a call back.
* Practices understand the needs of people within their practice and use this information to anticipate the demand on its services.


I recognise that for some practices these will already be common practice but for others this will be a journey of improvement. I will set national delivery milestones for this journey so there is pace and consistency across Wales. Over time I would like to see these standards developed further so that services are continually improving for the citizens of Wales.  


 







Translation:


 
Mae cael mynediad at wasanaethau iechyd a llesiant yn fater pwysig iawn i'r Llywodraeth hon. Rwy'n parhau i weithio i sicrhau bod y system iechyd a gofal yn gweithio mor effeithiol â phosibl a'i bod yn esblygu i ddiwallu anghenion pobl. Yn *Symud Cymru Ymlaen*, ymrwymodd Llywodraeth Cymru i wella mynediad at feddygfeydd ac mae hyn wedi bod yn elfen sylfaenol o'r rhaglen diwygio contractau Gwasanaethau Meddygol Cyffredinol. Roedd canlyniadau'r Arolwg Cenedlaethol a gynhaliwyd yn ddiweddar yn dangos cwymp mewn boddhad â gwasanaethau Meddygon Teulu o 90% yn fodlon yn 2016\-17 i 86% yn 2017\-18\. Roedd 42% o'r rheini a gymerodd ran hefyd yn ei chael hi'n anodd gwneud apwyntiad yn eu practis, cynnydd o 38% yn y flwyddyn flaenorol. Rwy'n cydnabod nad oes un ateb syml i wella mynediad ac mae amryw o fentrau ar y gweill. Fodd bynnag, mae cael eglurder ynghylch yr hyn y dylid ei ddisgwyl yn gam hanfodol ymlaen – ar gyfer cleifion a gweithwyr proffesiynol y maes. 


Rwy'n gwybod bod meddygon teulu a'u timau practis o dan bwysau i fodloni'r galw. Ar yr un pryd, rwy'n sylweddoli nad yw disgwyliadau pobl ynglŷn â mynediad yn cael eu bodloni. 


Dylai ein hagwedd tuag at ofal iechyd lleol i Gymru helpu pobl i ddeall sut i gadw mor iach â phosibl ac mae'n cefnogi'r weledigaeth a amlinellir yn ein cynllun Cymru Iachach. Rydym am ragweld anghenion iechyd a llesiant pobl ac ymyrryd cyn iddynt ddatblygu'n rhai dwys. Rwy'n disgwyl i feddygon teulu weithio gyda gweithwyr proffesiynol eraill i ddarparu amrywiaeth o opsiynau i unigolion gael mynediad at y gofal a'r cymorth cywir. Mae cael mynediad priodol a phrydlon yn elfen allweddol o ofal iechyd lleol. Rydym am sicrhau bod pobl yn gallu cael mynediad uniongyrchol at amrywiaeth o wasanaethau heb iddynt orfod cael eu hatgyfeirio gan eu meddyg teulu. 


Pan fydd Gofal Sylfaenol wedi cael ei gynllunio'n well drwy gydweithredu ar lefel clystyrau Gofal Sylfaenol rhwng Byrddau Iechyd, Awdurdodau Lleol a darparwyr gwasanaethau, mae'n bosib gwella'r mynediad at y gofal a'r cymorth cywir. Er enghraifft, bydd unigolion sy'n gofyn am help a chyngor yn cael eu harwain yn well at y ffynhonnell gywir o help a phan fydd arnynt angen gofal clinigol, bydd eu ceisiadau yn cael eu brysbennu felly bydd anghenion brys yn cael blaenoriaeth. 


Rydym wedi ymrwymo i hyrwyddo gwasanaeth di\-dor 24 awr y dydd, 7 diwrnod yr wythnos. Yn ddiweddar, cymerwyd camau i wella cadernid y gwasanaethau tu allan i oriau, gan gynnwys diweddaru’r safonau cenedlaethol ar gyfer y gwasanaethau hyn. Rwyf wedi ymrwymo hefyd i sicrhau bod mynediad yn gwella ar draws pob practis meddyg teulu yng Nghymru sy'n darparu gwasanaethau yn ystod oriau o ddydd Llun i ddydd Gwener. Rwy'n falch o gyhoeddi fy mod wedi cymeradwyo set o safonau cenedlaethol yr wyf yn disgwyl i bob meddyg teulu gydymffurfio â nhw. Rwyf am i bobl wybod beth i'w ddisgwyl pan fydd angen cyngor arnynt ynghylch eu hiechyd a llesiant, pryd y dylent drafod â meddyg teulu neu weithiwr gofal iechyd proffesiynol arall a pha opsiynau eraill sydd ar gael iddynt. Ar yr un pryd, rwyf am i bractisau meddygon teulu, gyda chefnogaeth Byrddau Iechyd, ddatblygu'r safonau hyn ac rwyf am i bractisau dorri tir newydd wrth ddatblygu atebion a dysgu gwersi o bractisau eraill yn eu clystyrau i ysgogi gwelliannau o ran mynediad. Dyma'r Safonau: 


* Mae unigolion yn derbyn ymateb prydlon pan fyddant wedi cysylltu â phractis meddyg teulu dros y ffôn.
* Mae gan bractisau y systemau ffôn priodol ar waith i gefnogi anghenion unigolion sy'n golygu nad oes angen ffonio nôl sawl gwaith a byddant yn sicrhau eu bod yn ymateb i alwadau fel hyn.
* Mae unigolion yn cael gwybodaeth ddwyieithog am wasanaethau lleol a brys pan fyddant yn cysylltu â phractis.
* Mae unigolion yn gallu cael gwybodaeth am sut i gael help a chyngor.
* Mae unigolion yn cael y gofal cywir ar yr amser priodol mewn ffordd gydgysylltiedig ar sail eu hanghenion.
* Mae unigolion yn gallu elwa ar amrywiol opsiynau i gysylltu â'u practis meddyg teulu.
* Mae unigolion yn gallu anfon e\-bost at bractis yn gofyn am ymgynghoriad nad yw'n frys neu'n gofyn iddynt eu ffonio nôl.
* Mae practisau'n deall anghenion unigolion yn eu practis ac yn defnyddio'r wybodaeth hon i ragweld y galw fydd am eu gwasanaethau.


Rwy'n cydnabod y bydd rhai practisau eisoes yn gwneud hyn fel rhan o'u harferion cyffredin ond bydd yn daith tuag at wella i eraill. Byddaf yn pennu cerrig milltir cyflawni cenedlaethol ar gyfer y daith hon er mwyn sicrhau bod pethau'n symud yn eu blaenau, a hynny mewn ffordd gyson, ym mhob cwr o Gymru. Ymhen amser hoffwn weld y safonau hyn yn cael eu datblygu ymhellach er mwyn i wasanaethau wella'n barhaus i ddinasyddion Cymru.