Translate the text from English to Welsh.



 
I am announcing the start of a 12\-week public consultation exercise on 12 February to: 

* listen to the citizens of Wales and other stakeholders about their experience in raising complaints about NHS care and
* to ask for their feedback on some changes we are proposing to the current process.

The “Putting Things Right” process was set up under the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011\. It gives people a single process for raising a concern or complaint about NHS services. It also sets out the process for considering and offering redress where harm, associated with that care, has been caused.

We have been listening carefully over the past few years to the experiences of those who have experienced care in the NHS; those responsible for its provision; those who have raised concerns about their care and how they were treated, and those who provide legal advice and settle these cases. 

The regulations, which have been in place for over a decade, require some review and modernisation to bring them up to date with current practice. The detailed guidance originally published in 2011 to help embed the system, is lengthy and would also benefit from being refreshed, simplified, and made more accessible to the public. 

This consultation brings together a number of key lessons from listening to the public and care providers. It sets out proposed policy changes which aim to: 

* Place people at the heart of the process
* Provide an improved focus on compassionate patient\-centred communication
* Improve the Putting Things Right process to be more inclusive
* The inclusion of escalation processes for urgent concerns of deliberate abuse or harm from care, or after someone dies
* Refresh the arrangements to provide free legal advice and medical expert reports

These changes build on the Duties of Candour and Quality implemented in 2023, and the Speaking Up Safely Framework, all of which support our commitment to a culture of openness, transparency, and greater accountability in the Welsh NHS. The proposed changes focus on ensuring those responsible for the provision of healthcare are actively listening to and learning from patients and their families to improve the quality and safety of care.

The consultation will run from 12February until 6May 2024\.

This statement is being issued during recess in order to keep members informed. Should members wish me to make a further statement or to answer questions on this when the Senedd returns I would be happy to do so.







Translation:


 
Rwy’n cyhoeddi cychwyn ymarfer ymgynghori cyhoeddus ar 12 Chwefror, er mwyn:

* gwrando ar ddinasyddion Cymru a rhanddeiliaid eraill am eu profiad wrth godi cwynion am ofal GIG a
* gofyn am eu hadborth am rai newidiadau yr ydym yn eu cynnig i’r broses bresennol.

Sefydlwyd y broses Gweithio i Wella o dan Reoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011\. Mae’n rhoi un broses i bobl godi pryder neu gwyn am wasanaethau GIG Cymru. Mae hefyd yn gosod y broses am ystyried a chynnig iawn pan achosir niwed mewn cysylltiad â’r gofal hwnnw.

Buom yn gwrando yn ofalus dros y blynyddoedd diwethaf i brofiadau’r rhai â phrofiad o ofal yn y GIG; y rhai sy’n gyfrifol am ei ddarparu; y rhai sy wedi codi pryderon am eu gofal a sut y’u triniwyd, a’r rhai sy’n darparu cyngor cyfreithiol a sy’n datrys yr achosion hyn.

Mae eisiau rhywfaint o adolygu a moderneiddio ar y rheoliadau, a luniwyd dros ddegawd yn ôl, er mwyn eu diweddaru yn unol ag arfer cyfredol. Mae’r canllawiau manwl, a gyhoeddwyd yn wreiddiol yn 2011 i helpu’r system ymwreiddio, yn hirfaith a byddent hefyd yn elwa o gael eu hailwampio, eu symleiddio a’u gwneud yn fwy hygyrch i’r cyhoedd.

Daw’r ymgynghoriad â nifer o wersi allweddol at ei gilydd, sy’n deillio o wrando ar y cyhoedd a darparwyr gofal. Mae’n gosod newidiadau polisi arfaethedig a’r nod o:

* osod pobl wrth galon y broses
* darparu ffocws gwell ar gyfathrebu tosturiol sy’n canolbwyntio ar y claf
* gwella’r broses Gweithio i Wella i fod yn fwy cynhwysol
* cynnwys prosesau uwchgyfeirio am bryderon brys am gam\-drin bwriadol neu niwed oherwydd gofal, neu ar ôl i rywun farw
* ailwampio’r trefniadau i ddarparu cyngor cyfreithiol ac adroddiadau arbenigwyr meddygol am ddim

Mae’r newidiadau hyn yn adeiladu ar y Dyletswyddau Gonestrwydd ac Ansawdd a weithredwyd ym 2023 a Fframwaith Codi Llais Heb Ofn, y mae pob un yn cefnogi ein hymrwymiad i ddiwylliant o fod yn agored, bod yn dryloyw, a chael mwy o atebolrwydd yn GIG Cymru. Mae’r newidiadau arfaethedig yn ffocysu ar sicrhau bod y rhai sy’n gyfrifol am ddarparu gofal iechyd yn gwrando yn weithgar ac yn dysgu oddi wrth gleifion a’u teuluoedd er mwyn gwella ansawdd a diogelwch gofal.

Bydd yr ymgynghoriad ar gael o 12 Chwefror tan 6 Mai 2024\.

Caiff y datganiad ei gyhoeddi yn ystod y toriad er mwyn rhoi'r wybodaeth ddiweddaraf i aelodau. Os bydd aelodau eisiau i mi wneud datganiad pellach neu ateb cwestiynau ynglŷn â hyn pan fydd y Senedd yn dychwelyd, byddwn yn hapus i wneud hynny.