Translate the text from English to Welsh.



 
Today, Economy, Transport and North Wales Minister Ken Skates thanked the thousands of people working in contact centres for providing a crucial service and supporting the mental and economic wellbeing of people and businesses.

He said they are providing “vital support” for people during the coronavirus (COVID\-19\) pandemic.

Lloyds Banking Group, a member of the Welsh Contact Centre Forum, has sent 80 million emails and letters and 15 million text messages, targeting different groups of customers who may be facing difficulties during the pandemic.

It has also set up a dedicated phone line for NHS workers to help them while they look after others.

Lee Jones, head of the Lloyds Banking Group Connect hub in Newport, said: 


> Since the line opened on 2 April, colleagues in Connect have been able to help more than 2,500 NHS workers.
> 
> It’s our way of taking care of them while they take care of others.

The industry has had to adapt to the new stay\-at\-home rules, which ask people to work from home wherever possible. Many centres have adopted agile working practices.

Ventrica, another Welsh Contact Centre Forum member, has 800 employees working from home and uses communications tools, such as Microsoft Teams, to stay in touch.

Sandra Busby, managing director of the Welsh Contact Centre Forum, said: 


> The coronavirus crisis has left more of us needing help than at any time in recent memory.
> 
> We’re relying on our home broadband connections more than ever to run businesses, stay entertained and keep in touch, while thousands of people have concerns about outgoing bills, mortgage payments, insurance policies or planned holidays.
> 
> This is a stressful time for a lot of people and we all need the peace of mind to know that if we pick up the phone, send an email or open a web chat about a symptom, a bill or a policy, someone will be there to help.
> 
> We may not think of contact centre agents as critical workers, but contact centres have been the unsung heroes of this crisis.

Minister for Economy, Transport and North Wales, Ken Skates said:


> I want to thank contact centre workers, managers and the industry as a whole for the way they have responded to this crisis.
> 
> Our healthcare heroes are performing lifesaving acts each and every day, but there are many others providing vital services not in the public eye.
> 
> Thank you all for everything you are doing to support individuals, families and businesses in all parts of Wales.







Translation:


 
Heddiw, roedd Ken Skates Gweinidog yr Economi, Trafnidiaeth a Gogledd Cymru yn diolch i filoedd o bobl sy’n gweithio mewn canolfannau cyswllt am ddarparu gwasanaeth hollbwysig a chefnogi iechyd meddwl ac economaidd pobl a busnesau. 


Dywedodd eu bod yn cynnig “cymorth hanfodol” i bobl yn ystod y pandemig coronafeirws. 


Mae’r Lloyds Banking Group, aelod o Fforwm Canolfannau Cyswllt Cymru, wedi anfon 80 miliwn o ebyst a llythyrau a 15 miliwn o negeseuon testun, gan dargedu gwahanol grwpiau o gwsmeriaid allai fod yn wynebu anawsterau yn ystod y pandemig. 


Mae hefyd wedi sefydlu llinell ffôn benodol ar gyfer gweithwyr y GIG i helpu iddynt edrych ar ȏl eraill.    


Meddai Lee Jones, pennaeth Canolfannau Cyswllt Grŵp Bancio Lloyds yng Nghasnewydd: 



> Ers i’r llinell ffôn agor ar 2 Ebrill, mae cydweithwyr yn y Ganolfan wedi gallu helpu mwy na 2,500 o weithwyr y GIG.
> 
> 
> Dyma eich ffordd o ofalu amdanyn nhw wrth iddyn nhw ofalu am eraill.


Mae’r diwydiant wedi gorfod addasu i’r rheolau aros gartref newydd, sy’n gofyn i bobl weithio o gartref pryd bynnag y byddai hynny’n bosibl.  Mae nifer o ganolfannau wedi mabwysiadu arferion gweithio hyblyg. 


Mae gan Ventrica, aelod arall o Fforwm Canolfannau Cyswllt Cymru, 800 o weithwyr sy’n gweithio o gartref ac yn defnyddio cyfarpar cyfathrebu, megis Microsoft Teams, i gadw mewn cysylltiad.  


Meddai Sandra Busby, rheolwr gyfarwyddwr Fforwm Canolfannau Cyswllt Cymru: 



> Mae’r argyfwng coronafeirws wedi golygu bod angen help ar fwy ohonom nag ar unrhyw adeg mewn cof. 
> 
> 
> Rydym yn dibynnu ar ein cysylltiadau band eang gartref mwy nag erioed o’r blaen i redeg busnesau, am adloniant ac i gadw mewn cysylltiad, tra bod gan filoedd o bbol bryderon ynghylch biliau, taliadau morgais, polisïau yswiriant neu wyliau sydd wedi’u cynllunio. 
> 
> 
> Mae hwn yn amser anodd i nifer o bobl ac mae ar bob un ohonom angen y tawelwch meddwl i wybod y gallwn godi’r ffôn, anfon e\-bost neu agor sgwrs ar y we am symptom, bil neu bolisi, a bydd rhywun yno i helpu. 
> 
> 
> Efallai nad ydym yn meddwl am asiantwyr mewn canolfannau cyswllt fel gweithwyr hanfodol, ond canolfannau cyswllt yw’r arwyr tawel yn yr argyfwng hwn.


Meddai Ken Skates, Gweinidog yr Economi, Trafnidiaeth a Gogledd Cymru: 



> Rwyf am ddiolch i weithwyr y canolfannau cyswllt, y rheolwyr a’r diwydiant yn gyfangwbl am y ffordd y maent wedi ymateb i’r argyfwng hwn. 
> 
> 
> Mae ein harwyr gofal iechyd yn achub bywydau pob diwrnod, ond mae nifer o bobl eraill yn darparu gwasanaethau hollbwysig nad yw’r cyhoedd yn eu gweld. 
> 
> 
> Diolch ichi i gyd am bopeth yr ydych yn ei wneud i gefnogi unigolion, teuluoedd a busnesau ym mhob rhan o Gymru.