FOI-02602

#Request 

_Please provide the following information where available:_
 
_Current IT Service Model: Is your IT delivery primarily in-house, outsourced, or a hybrid approach, and if not delivered in-house, who provides this service?_
 
_Major IT Contracts: Key details of significant IT service contracts (including scope, value, end date and any options for extension or renegotiation)._
 
_Future IT Plans: Any strategic plans or considerations for changing IT delivery models (e.g., outsourcing, in-sourcing, multi-sourcing)._

#Clarifications 

On the 25 February 2025 you clarified the following: 
 
_Many thanks for your email, to clarify, can you provide details of any contracts over £100k used in the delivery of the following IT services:_

- End User Devices (user devices and print services) 
- Networks (WAN, LAN, WiFi) 
- Compute and Storage (physical and virtual) 
- Hosting (Data Centre and Cloud) 
- Telephony (fixed, mobile and contact centre) 
- Service operations

On the 10 March 2025 you further clarified: 
 
_Many thanks. I was thinking wider, in terms of your IT operations, which would include service management._

#Our response 
 
#_Question: Current IT Service Model: Is your IT delivery primarily in-house, outsourced, or a hybrid approach, and if not delivered in-house, who provides this service?_
 
We can confirm all our IT delivery in relations to ITSM is in-house, as is our IT operations such as Infrastructure Services, Security Operations, Platform Services and IT User Services. 
 
#_Question: Major IT Contracts: Key details of significant IT service contracts (including scope, value, end date and any options for extension or renegotiation)._

Details of significant contracts can be found below in line with the request. Further details of NHSBSA’s full commercial pipeline can also be found at the link below:  

https://opendata.nhsbsa.net/theme/nhsbsa-business-intelligence
 
#_Question: Future IT Plans: Any strategic plans or considerations for changing IT delivery models (e.g., outsourcing, in-sourcing, multi-sourcing)._
 
We do not plan to change the way we are currently operating at this time, however as with most organisations this will be reviewed periodically and in line with our strategy. 

#Data Queries 
 
Please contact foirequests@nhsbsa.nhs.uk ensuring you quote the above reference if you have any specific questions regarding this response; or, if you feel you may be misunderstanding or misinterpreting the information; or, if you plan on publishing the data. 

#Reusing the data and copyright 
 
If you plan on producing a press or broadcast story based upon the data please contact communicationsteam@nhsbsa.nhs.uk. This is important to ensure that the figures are not misunderstood or misrepresented. 
 
The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: 
http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/  
 
Should you wish to re-use the information you must include the following statement: 

“NHSBSA Copyright 2025” This information is licenced under the terms of the Open Government Licence: 

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/  
 
Failure to do so is a breach of the terms of the licence. 
 
Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated.  Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information. 

Organization: Freedom of Information Disclosure Log