FOI-01658

#Request#
I request that a copy of the following documents, or documents containing the following information, be provided to me. 

1)  The NCL ICB outcomes as set out by the NHS England National Team for individuals with PHB. 

2)  How NCL ICB plans to: 
            streamline and simplify the current Personal Health Budget (PHB) complex care system, 
assessment process and management organisation; 
be an inclusive organisation with Patients/Representatives involvement in 
operational, finance/funding and management decisions; 
improve communication and be transparent with Patients/Representatives and the general public; 
show evidence of Personal Health Budget (PHB) cost effectiveness; 

3)  The full list of NCL ICB Personal Health Budget (PHB) choices for Patients/Representatives. 

4)  The full list of restrictions which NCL ICB plans to remove from the Personal Health Budget (PHB) making it work better and with more flexibility. 

5)  How NCl ICB Personal Health Budget (PHB) will support banking competition with cost effectives. 
Along side the concerns and my objections to the use of Prepaid Financial Services banking system with poor customer service, you will be aware that the UK Government and Regulators have also their concerns and have investigated and fined the Bank. 
January 2022 Britain's payments regulator fined Prepaid Financial Services and other banks a total of 33 million pounds for cartel behaviour involving prepaid cards issued to vulnerable people on welfare benefits. 
The firms broke competition law by agreeing not to compete or poach each other's customers on pre-paid cards offered by local authorities and the NHS (PHB) to distribute welfare payments to vulnerable people. The cartel meant recipients of the cards - who included the homeless, victims of domestic abuse and asylum seekers - could have missed out on cheaper or better-quality products, the regulator said. 
Make available your policy and reasons for NCL ICB continued support and usage of Prepaid Financial Bank since January 2022 and your plans to continue this support in the long term via My Support Broker (they will only use Prepaid Fnancial Bank accounts). 

6)  How NCL ICB delivers a person-centred Personal Health Budget (PHB). 

7)  Provide or Publish all NCL ICB Personal Health Budget (PHB) survey feedback. 

8)  The NCL ICB  percentage proportion of people receiving a PHB during the year 2018 for: 
Direct Payment 
Third Payment 
Notional Budget Payment 

9)  The NCL ICB  percentage proportion of people receiving a PHB during the year 2020 for: 
Direct Payment 
Third Payment 
Notional Budget Payment 

10)  The NCL ICB  percentage proportion of people receiving a PHB during the year 2022 for: 
Direct Payment 
Third Payment 
Notional Budget Payment 

11) The NCL ICB Personal Health Budget (PHB): 
Officer name and contact details; 
Programme Manager name and contact details; 
Support Services Directory; 
Communications Manager name and contact details; 
How Patients/Representatives are kept informed; 
Process and procedure for independent care reviews for existing PHB holders; 
Process and procedure for independent Care Plan reviews for existing PHB holders; 

12)  The NCL ICB Personal Health Budget (PHB) auditing: 
            objectives and aims; 
            process and procedure; 
            the responsible NCl ICB manager name and contact details; 
            the information and sources used to produce the audit; 
            data retention policy for audits; 
            how the audit information is validated; 
            how the audit information is used; 
            who and how the audit information is shared with; 

13) The NCL ICB Lived Experience: 
Group; 
Members names and contact details; 

14)  The NCL ICB recruitment and advertisement sites (I received the advertisement and recruitment information about NCL ICB PHB Procurement Framework project on 19 January 2023 from My Support Broker not an NHS or ICB website) 

15)  The NCL ICB Personal Health Budget (PHB) Procurement Framework: 
aims and objectives; 
How quality of care is measured; 
The bank or banks used for making PHB Payments; 
List of Service Providers name and contact details (telephone, address, manager name); 
List of Service Providers care charges; 
List of Service Providers CQC Ratings; 
List of Service Providers with access to NHS Tradeshift application; 
How NCL ICB provides accountability of all your PHB Service Providers; 
How NCL ICB provides transparency of all your PHB Service Providers; 
How NCL ICB plans to improve transparency and accountability of all your PHB Service Providers; 
The role and responsibilites of PHB Case Managers; 
The process and procedure of PHB Case Managers assignment to Patient/Representatives; 
The role and responsibilites of PHB Patients/Representatives; 
How PHB Patients/Representatives are supported; 
How employed PHB Personal Assistants carers are supported; 
How registered PHB Care Agencies are supported; 
How registered Service Providers prioritise the delivery of PHB patient care alongside 
Local Council Social Services care  
 

#Response#
I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHS Business Services Authority.  
  
However it is possible that North Central London Integrated Care System may hold some or all of the information you require. They can be contacted at:  
 
North Central London Integrated Care System 
Laycock PDC 
Laycock Street 
London 
N1 1TH 
Email: nclicb.foi@nhs.net 
Web: https://nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board/freedom-of-information-requests/  


Organization: Freedom of Information Disclosure Log