FOI-03841

##Request 

<p><i>‘McCloud Judgement</i></p>

<p><i>1.How many staff do you have dedicated, i.e. over 80 percent of their role, to working on the remedy for those affected by the Remedial Period?</i></p>

<p><i>2.What is the full time equivalent number of staff, in question one above?</i></p>

<p><i>3.Are these staff given targets? What are these targets?</i></p>

<p><i>4.What percentage of staff, in question 2 above, work from home, for more than 50 percent of their working time.</i></p>

<p><i>5.How many RETIRED people, claiming their pension, are still waiting for RSS, Remedial Service Statement.</i></p>

<p><i>6.How many RETIRED people, claiming their pension, with MHO SPECIAL CLASS STATUS are still waiting for their RSS.</i></p>

<p><i>7.What is currently the longest wait for a retired person, affected by the remedial period, to receive their RSS.’</i></p>

__[On 4 June 2026 you clarified your request as follows]__

<p><i>‘Answer – I am referring to Remedial Service Statements. i.e. the number of staff preparing information for the provision of Remedial Service Statements.</i></p>

<p><i>Answer – Longest wait = the longest time that someone has been retired. To re-word the question – What is the longest number of years that a member has been retired who has still not had their RSS?’</i></p>

The NHS Business Services Authority (NHSBSA) received your request on 20 May 2026, with clarification received on 4 June 2026.  

We have handled your request under the Freedom of Information Act 2000 (FOIA). 

##Our response 

I can confirm that the NHSBSA holds some of the information you have requested. 

__Question 1 - How many staff do you have dedicated, i.e. over 80 percent of their role, to working on the remedy for those affected by the Remedial Period?__

__Question 2 - What is the full time equivalent number of staff, in question one above?__

__Question 3 - Are these staff given targets? What are these targets?__

__Question 4 - What percentage of staff, in question 2 above, work from home, for more than 50 percent of their working time__

I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHSBSA. 

The current allocation of in-house NHSBSA resource for RSS calculations is delivered as required, through a pool of around 18 individuals who are not dedicated to this activity on a full-time basis. This flexes with demand and those staff members allocated undertake a range of responsibilities beyond RSS calculations.  

The NHSBSA has a contract with a third-party supplier to deliver a proportion of RSS calculations for the NHS Pension Scheme. The supplier is responsible for managing its own workforce to meet requirements of that contract. As such, the total number of FTE engaged in this specific purpose is not held by the NHSBSA. 

__Question 5 - How many RETIRED people, claiming their pension, are still waiting for RSS, Remedial Service Statement__

419,458. 

Data is as of 31 May 2026. 

__Question 6 - How many RETIRED people, claiming their pension, with MHO SPECIAL CLASS STATUS are still waiting for their RSS__

26,443. 

Data is as of 31 May 2026. 

__Question 7 - What is the longest number of years that a member has been retired who has still not had their RSS?__

The earliest possible date a member could have retired and not yet received an RSS is 1 April 2015. This reflects the start of the remedy period, not the point at which members would reasonably have expected to receive an RSS. 

The phase of the Public Service Pensions Remedy that requires the scheme to issue RSS to affected members did not begin until 1 October 2023, following the passage of legislation to facilitate the remedy for affected members of the NHS Pension Scheme. 

Therefore, technically the maximum term that a member has retired and not received an RSS is from 1 April 2015. However, the requirement for the NHS Business Services Authority to issue RSS has been in place for 2 years and 8 months, as of June 2026.

__Data Queries__

Please contact <a href=mailto:foirequests@nhsbsa.nhs.uk>foirequests@nhsbsa.nhs.uk</a> ensuring you quote the above reference if you have any specific questions regarding this response; or, if you feel you may be misunderstanding or misinterpreting the information; or, if you plan on publishing the data. 

__Reusing the data and copyright__

If you plan on producing a press or broadcast story based upon the data please contact <a href=mailto:communicationsteam@nhsbsa.nhs.uk>communicationsteam@nhsbsa.nhs.uk</a>. This is important to ensure that the figures are not misunderstood or misrepresented. 

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: 

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/  

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2026”. Failure to do so is a breach of the terms of the licence. 

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.

Tags: McCloud Remedy, NHS Pensions, RSS, Remedial Service Statement
Organization: Freedom of Information Disclosure Log