AndreaBozzo/ceres-open-data-index huggingface dataset:
FOI-01883

#Request#
Following ‘The NHS and Social Care Coronavirus Life Assurance Scheme 2020’, I would like to request information showing the number of estates who have received the lump sum of £60000. Please provide this information about the number of pay-outs received between the date range 1st March 2020 – 2nd September 2021 under this scheme. 

#Response#

I can confirm that the NHSBSA holds the information you have requested. 
 
Between 1 March 2020 and 2 September 2021 (inclusive), 457 NHS and Social Care Coronavirus Life Assurance Scheme 2020 claims were paid. 

#Data Queries

 

If you have any queries regarding the data provided, or if you plan on publishing, the data please contact  foirequests@nhsbsa.nhs.uk ensuring you quote the above reference. This is important to ensure that the figures are not misunderstood or misrepresented. 

 

 

#Reusing the data and copyright#

 

If you plan on producing a press or broadcast story based upon the data please contact communicationsteam@nhsbsa.nhs.uk. This is important to ensure that the figures are not misunderstood or misrepresented. 

 

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: 

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/  

 

Should you wish to re-use the information you must include the following statement: 

“NHSBSA Copyright 2024” This information is licenced under the terms of the Open Government Licence: 

 

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/  

 

Failure to do so is a breach of the terms of the licence. 

 

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated.  Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information. 

Tags: NHS Pensions
Organization: Freedom of Information Disclosure Log
FOI-01884

#Request#
1. Contact Centre – target to organisations we know have a CC
  
a. Do you have a customer/ citizen facing contact centre? If not please skip these questions. 

b. Do you employ and manage your own agents, or do you outsource to a third party? If you outsource who to? 

c. How many contact centre agents do you have? 

d. Do agents work from home? Or just your offices? 

e. Please confirm the manufacturer of your contact centre system(s) that are currently in place? 

f. When is your contract renewal date? 

g. Who maintains your contact centre system(s)? 

2. CRM 

a. Do you use a CRM in the contact centre? What platform is used?
 
b. Do you use the same CRM for the rest of the organisation? What platform is used? 

c. Do you use a knowledge base / knowledge management platform? What platform is used? 

3. AI & Automation 

a. Does your organisation have a customer or citizen facing chatbot? If so, who provides this chatbot technology? 

b. Does your organisation utilise RPA technology? If so which RPA technology provider do you use? 


#Response#
Question 1a.   
The NHSBSA has a Customer Service Contact Centre, tasked with supporting members of the public. 

Question 1b.  
The NHSBSA employs Contact Centre agents through direct recruitment.  

Question 1c.  
As of 2 May 2024, the NHSBSA employs 569.7 FTE agents. 

Question 1 d.  
The NHSBSA offers hybrid working contracts, so our agents are given the opportunity to work at home as well as work in the office. 

Question 1e.  
The NHSBSA has recently transitioned to AWS Connect as the main Contact Centre Platform.
 
Question 1f.  
Procurement activity may begin from April 2026.  

Question 1g.  
Capita Business Service Ltd is the Managed Service provider for AWS Connect. 

Question 2a.  
The NHSBSA uses CRM. We currently use Microsoft Dynamics via our Microsoft Enterprise Agreement. 

Question 2 b.  
Microsoft Dynamics this is the main platform. 

Question 2 c.  
We use Microsoft Dynamics for this. 

Question 3a.  
The NHSBSA is looking to rollout chatbots within the Contact Centre using AWS Connect. The date for when this will happen is yet to be determined. This work is covered under the Contact Centre Platform services contract with Capita Business Services Ltd. 

Question 3b.   
This is still under exploration and there maybe future opportunities available for these requirements. 


Organization: Freedom of Information Disclosure Log
FOI-01878

#Request 

_Following a decision from the Vaccine Damage Payment Scheme,  is the claimant offered or signposted to any emotional or psychological support?_

##Response

Where appropriate our team is able to signpost claimants towards mental health support, bereavement support, support for older adults, support for young people, support with long term conditions, support for carers, financial support and other advice dependent upon their individual circumstances.

If you plan on producing a press or broadcast story based upon the data, please contact communicationsteam@nhsbsa.nhs.uk This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at:
http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ 

Should you wish to re-use the information you must include the following statement:
“NHSBSA Copyright 2024” This information is licenced under the terms of the Open Government Licence:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ 

Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated.  Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.


Tags: VDPS, Vaccine Damage Payments
Organization: Freedom of Information Disclosure Log
FOI-02005

Thank you for your request for information about the following: 

Request 

I would like to request the following information:

The volume and value (GBP) of disposable negative pressure supplied to the NHS England for use in woundcare. This would include all disposable negative pressure pumps and disposables supplied to hospitals, community services and primary care either free of charge or invoiced. Examples may include, PICO 14, PICO 7, Avance Solo, and Avelle. Please could we have the data for the past 5 financial years 2019-2024.

Further to the volume and value, may we request the waste journey in the NHS for this type of technology.

No particular format is requested.

The NHS Business Services Authority (NHSBSA) received your request on 7 June 2024.  

We have handled your request under the Freedom of Information Act (FOIA) 2000.  

##Our response 

I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHSBSA. 

Advice and Assistance

Having reviewed your request, I believe that it is possible that Supply Chain Coordination Limited (SCCL) may hold some or all of the information you require.  

They can be contacted at: 

Supply Chain Coordination Limited 
Equinox House 
City Link 
Nottingham, NG2 4LA  
Email: foi@supplychain.nhs.uk  

Publishing this response

Please note that this information will be published on our Freedom of Information disclosure log at: 

https://opendata.nhsbsa.net/dataset/foi-02005

Organization: Freedom of Information Disclosure Log
FOI-01928

I am writing to confirm that I have now completed my search for the information which you requested on 13 May 2024. 

##Request 

You asked us: 

‘I am looking for a list of subcontractors and suppliers who were involved in the construction of the Royal United Hospital - Dyson Cancer Research Centre.’ 

The NHS Business Services Authority (NHSBSA) received your request on 13 May 2024.  

We have handled your request under the Freedom of Information Act (FOIA) 2000.  

##Our response 

I am writing to advise you that following a search of our paper and electronic records, 

I have established that the information you requested is not held by the NHS Business Services Authority. 

##Advice and assistance 

Having reviewed your request, I believe that it is possible that the Royal United Hospital may hold some or all of the information you require. They can be contacted at: 

FOI Coordinator 
Health Informatics Service (E5) 
Apley House 
Royal United Hospitals Bath NHS Foundation Trust 
Combe Park, Bath, BA1 3NG 

Email: ruh-tr.FOIRequests@nhs.net 

Tags: Not held
Organization: Freedom of Information Disclosure Log
FOI-01972

I am writing to confirm that I have now completed my search for the information which you requested. 

##Request 

‘As a part of my Court Case and via the Freedom of Information Act - can I get all the Employer Full Names and Employer Numbers for everyone involved in this case including Sarah, Andrew, Victoria and Kaylee.’ 

The NHS Business Services Authority (NHSBSA) received your request on 28 May 2024.  

We have handled your request under the Freedom of Information Act (FOIA) 2000. 

##Our response 

We have considered this request under the Freedom of Information Act 2000 and we are issuing a refusal notice under section 17 of the FOIA.  

We can confirm that we do hold the requested information, but this information is exempt under section 40(2) of the FOIA (personal information).  

Section 40(2) is an absolute, prejudice-based exemption and therefore is exempt if disclosure would contravene any of the data protection principles. In order for disclosure to comply with the lawfulness, fairness, and transparency principle, we either need the consent of the data subject(s) or there must be a legitimate interest in disclosure. In addition, the disclosure must be necessary to meet the legitimate interest and finally, the disclosure must not cause unwarranted harm. 

Please see the following link to view the section 40 exemption in full - https://www.legislation.gov.uk/ukpga/2000/36/section/40 

Organization: Freedom of Information Disclosure Log
FOI-01828

Thank you for your request for information about the following:

1. Do you use a tool for live chat/ web chat?
2. If so, which supplier do you use for this tool?
3. How much do you spend annually on a live chat/ web chat tool?
4. Which month & year does your contract with your supplier end?
5. Who is the budget holder for this contract?

Your request was received on 27 March 2024 and I am dealing with it under the terms of the Freedom of Information Act 2000.

##Response

**Question 1**

We do not use dedicated tool for Live Chat at present. Our Communications and Marketing System is a Software as a Service (SaaS) which includes elements of live chat.

**Question 2**

Our Communications and Marketing system is Orlo.

**Question 3**

I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHS Business Services Authority. 

The live chat element forms part of the overall cost, but there is no cost specifically for live chat.

**Question 4**

November 2024.

**Question 5**

Marketing and Communications department.

**Data Queries**

If you have any queries regarding the data provided, or if you plan on publishing the data please contact [foirequests@nhsbsa.nhs.uk](mailto:foirequests@nhsbsa.nhs.uk) ensuring you quote the above reference. This is important to ensure that the figures are not misunderstood or misrepresented.

If you plan on producing a press or broadcast story based upon the data, please contact [communicationsteam@nhsbsa.nhs.uk](mailto:communicationsteam@nhsbsa.nhs.uk) This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at:

[Open Government Licence](http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/)

Should you wish to re-use the information you must include the following statement:
“NHSBSA Copyright 2024” This information is licenced under the terms of the Open Government Licence:

[Open Government Licence](http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/)

Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated.  Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.


Tags: Contract, Financial
Organization: Freedom of Information Disclosure Log
FOI-01857

##Request

I would like to know the monthly number of Healthy Start entitled beneficiaries, eligible beneficiaries and uptake % at ward level for the London Borough of Tower Hamlets from November 2023 to March 2024.

Date range: 01/11/23 to 31/03/24

##Response

A copy of the information is attached. 

Notice – eligibility and uptake statistics

Please note that, due to an issue with a data feed at the Department for Work and Pensions (DWP), the number of eligible beneficiaries reported between July 2023 and February 2024 was incorrect, which means that the calculated uptake percentage was overstated. This issue did not impact any NHS Healthy Start individual applicants, existing beneficiaries, or payments. Further details can be found at the below web links.

https://questions-statements.parliament.uk/written-statements/detail/2024-03-26/hcws389 
https://www.healthystart.nhs.uk/healthcare-professionals/ 

In light of the above, we advise that the eligibility data for November 2023 to February 2024 should not be relied upon. We have supplied this as this is the information which was held when you submitted your request, and the FOIA requires disclosure of information even if it is inaccurate. 

We can advise that all of the data on the number of people in receipt of the benefit is correct, and the eligibility data for March 2024 is correct. 

We apologise for any inconvenience this has caused.

The second web link shown above is a publication of NHS Healthy Start uptake data at local authority level, and it also provides more detail on interpreting the uptake data. Please ensure that you read this.

Please note that this request and our response is published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-01857



Tags: Healthy Start
Organization: Freedom of Information Disclosure Log
FOI-01860

##Request

Could I please get the most current list of Pharmacy F Codes with LPC code/LPC name assigned, in csv or excel format.

##Response

A copy of the information is attached.

NHS Prescription Services process prescriptions for Pharmacy Contractors, Appliance Contractors, Dispensing Doctors, and Personal Administration with information then used to make payments to pharmacists and appliance contractors in England for prescriptions dispensed in primary care settings (other arrangements are in place for making payments to Dispensing Doctors and Personal Administration). This involves processing over 1 billion prescription items and payments totalling over £9 billion each year. The information gathered from this process is then used to provide information on costs and trends in prescribing in England and Wales to over 25,000 registered NHS and Department of Health and Social Care users.		

Data Source	

NHSBSA DPC Database
	
Time Period	

Current as of 15/04/2024
	
Organisation Data
	
The data shows a list of English Pharmacies and their associated Local Pharmaceutical Committee Code (LPC) and Name as of 15th April 2024.

This information is provided by the Integrated Care Board (ICB) and is keyed into the Local Payment Application on their behalf. 

Please note, the information is not static i.e. a pharmacy can move LPC and therefore any extracted data will be ‘as of the date stated'.
	
Please note that this request and our response is published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-01860


Tags: NHS Prescriptions, Pharmacy F Codes
Organization: Freedom of Information Disclosure Log
FOI-01859

##Request

Could I please request an updated list of Pharmacy Contractors that are indicated as 100- hour contracts on your database.

##Response

A copy of the information is attached.

NHS Prescription Services process prescriptions for Pharmacy Contractors, Appliance Contractors, Dispensing Doctors, and Personal Administration with information then used to make payments to pharmacists and appliance contractors in England for prescriptions dispensed in primary care settings (other arrangements are in place for making payments to Dispensing Doctors and Personal Administration). This involves processing over 1 billion prescription items and payments totalling over £9 billion each year. The information gathered from this process is then used to provide information on costs and trends in prescribing in England and Wales to over 25,000 registered NHS and Department of Health and Social Care users.

Data Source    

The data source was the NHSBSA Information Services Data Warehouse.

Time period

Contractor list contains open pharmacies indicated as 100-hours on 15th March 2024.

Pharmacy Code

The pharmacy code, also known as the 'f-code' of any pharmacy indicated as a 100-hour pharmacy

Pharmacy Name

The trading name associated with that pharmacy's f-code

Please note that this request and our response is published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-01859



Tags: 100- hour contracts, NHS Prescriptions, Pharmacy Contractors
Organization: Freedom of Information Disclosure Log
FOI-01979

#Request

_Following receipt of my FOI request 01795 received in April 2024 I would like to request the same information for the period January 2024 to March 2024 by month._ 
 
_Please can you provide the information in the form of an Excel spreadsheet._

##Response

We have considered this request under the Freedom of Information Act 2000 (FOIA 2000) and are issuing a refusal notice under section 21 of the FOIA.  
 
The NHSBSA does hold the requested information; however, we consider that this information is exempt from disclosure under section 21 of FOIA. This provides an exemption from the duty to disclose information where this is reasonable accessible to an applicant by other means. 
 
This information is already available in the public domain and can be accessed at: https://opendata.nhsbsa.net/dataset/foi-01916

Please see the following link to view the section 21 in full - https://www.legislation.gov.uk/ukpga/2000/36/section/21

__Data Queries__

If you have any queries regarding the data provided, or if you plan on publishing, the data please contact foidata@nhsbsa.nhs.uk ensuring you quote the above reference. This is important to ensure that the figures are not misunderstood or misrepresented.

__Reusing the data and copyright__

If you plan on producing a press or broadcast story based upon the data please contact communicationsteam@nhsbsa.nhs.uk. This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at:
http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ 

Should you wish to re-use the information you must include the following statement:
“NHSBSA Copyright 2024” This information is licenced under the terms of the Open Government Licence:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ 

Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated.  Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.



Tags: NHS Prescription Services
Organization: Freedom of Information Disclosure Log
FOI-01858

##Request

Could I please request an updated list of Pharmacy Contractors that are indicated as Distance Selling on your database. 

##Response

A copy of the information is attached.

NHSBSA	

NHS Prescription Services process prescriptions for Pharmacy Contractors, Appliance Contractors, Dispensing Doctors and Personal Administration with information then used to make payments to pharmacists and appliance contractors in England for prescriptions dispensed in primary care settings (other arrangements are in place for making payments to Dispensing Doctors and Personal Administration). This involves processing over 1 billion prescription items and payments totalling over £9 billion each year. The information gathered from this process is then used to provide information on costs and trends in prescribing in England and Wales to over 25,000 registered NHS and Department of Health and Social Care users.
	
Data Source	

NHSBSA MDR organisation data base	

Time Period	

Current as of 05/04/2024
	
Organisation Data	

The data shows a list of Open (active) pharmacies indicated as distance selling (DSP) on MDR.

Please note that this request and our response is published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-01858



Tags: Distance selling, NHS Prescriptions, Pharmacy Contractors
Organization: Freedom of Information Disclosure Log