FOI-02902

##Request

_1. Pls can u confirm the number of active, deferred and retired members impacted by the McCloud Remedy service._

_2. Pls also confirm the average compensation based on Mccloud and the highest compensation paid so far based on the digital hmrc calculation_

##Response

I can confirm that the NHSBSA holds the information you have requested.

___1.Pls can u confirm the number of active, deferred and retired members impacted by the McCloud Remedy service.___

Please see a copy of the information attached.

___2.Pls also confirm the average compensation based on Mccloud and the highest compensation paid so far based on the digital hmrc calculation___

Highest amount paid = £33,609.00

Average amount paid = £8,148.25

Highest amount paid plus interest = £37,744.70

Average amount paid plus interest = 9,092.66

Please read the below notes to ensure correct understanding of the data.

The data in this response is accurate as of 19/06/2025.

Members counted under Active and Deferred are strictly those with active or deferred status and do not include any active or deferred pensioners.

The count under Pensioners includes all types of pensioners — including active, deferred, and leaver pensioners — but excludes dependant pensioners, including Pensioners on Divorce.

Compensation because of McCloud in respect of annual allowance charges paid by NHSPS members directly to HMRC and compensated back to members. The compensation amount is provided by HMRC through the digital service calculation and NHSBSA pays this amount plus any interest due.

The interest incurred is calculated by the NHSBSA, not HMRC.

The data on our end is entered as part of the payment process. While there typically shouldn’t be a significant delay in updates, there may be instances where it is not fully up to date with the actual information.

__Definition of status:__

__Active__: Members that are actively contributing to the NHS Pension Scheme.

__Deferred__: Members who have accrued eligible service in the NHS Pension Scheme, but since ended that employment, or opted out of paying contributions.  

__Pensioners__: Members who have claimed some or all of their pension benefits. This Includes members who have taken partial retirement, or have claimed their pension, and then returned and started paying contributing on a new post __(Active Pensioners)__ and members who have claimed their pension, and then returned and paid contributions, and since ended that post __(Deferred Pensioners)__. Also includes __Leaver Pensioners__, members who has claimed their pension, and has since returned and then left again, and a disqualifying break has not passed (12 months or 5 years depending on scheme) 
	
__Volume(int)__: The volume of unique members who fit the combination of the above 3 criteria.

__Data Queries__

Please contact <a href=mailto:foirequests@nhsbsa.nhs.uk>foirequests@nhsbsa.nhs.uk</a>   ensuring you quote the above reference if you have any specific questions regarding this response; or, if you feel you may be misunderstanding or misinterpreting the information; or, if you plan on publishing the data.

__Reusing the data and copyright__

If you plan on producing a press or broadcast story based upon the data please contact <a href=mailto:communicationsteam@nhsbsa.nhs.uk>communicationsteam@nhsbsa.nhs.uk</a>. This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ 

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2025”. Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.


Tags: McCloud, McCloud Remedy service, NHS PENSION
Organization: Freedom of Information Disclosure Log