FOI-03346

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Thank you for your request for information about the following: <br>
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<b>Request</b><br>
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I am an nhs pension member who has had horrendous experiences with nhs pension organisation, and I would please like to know as a freedom of information request how many complaints tgat nhs pension has had in the last year to date from service members. I intend to use this to back up my potential legal action and take to the appropriate government minister, pension ombudsman etc.
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The NHS Business Services Authority (NHSBSA) received your request on 7 November 2025.<br><br>
We have handled your request under the Freedom of Information Act 2000 (FOIA).<br><br>

<b>Our response</b><br>
I can confirm that the NHSBSA holds the information you have requested and a copy of the information and notes explaining it is attached.<br><br>
Please read the below notes to ensure correct understanding of the data.<br><br>
Each complaint is counted under the respective type; in the event of an escalation a complaint is counted individually under each type (i.e. an IDR1 which escalates to IDR2 is counted each time).<br><br>
Further information regarding the complaints process is available from the “Complaints” section on the following website:<br><br>
<a href="https://www.nhsbsa.nhs.uk/contact-nhs-pensions-members">Contact NHS Pensions - members | NHSBSA</a><br><br>

<b>Stage one complaints received since 3 December 2024</b><br>

<table border="1" cellspacing="0" cellpadding="5">
<tr>
<th>Type</th>
<th>Volume</th>
</tr>
<tr>
<td>Complaints</td>
<td>3,111</td>
</tr>
<tr>
<td>IDR1</td>
<td>1,703</td>
</tr>
<tr>
<td>IDR2</td>
<td>378</td>
</tr>
</table><br><br>

<b>Data Queries</b><br>
Please contact <a href="mailto:foirequests@nhsbsa.nhs.uk">foirequests@nhsbsa.nhs.uk</a> ensuring you quote the above reference if you have any specific questions regarding this response; or, if you feel you may be misunderstanding or misinterpreting the information; or, if you plan on publishing the data.<br><br>

<b>Reusing the data and copyright</b><br>
If you plan on producing a press or broadcast story based upon the data please contact <a href="mailto:communicationsteam@nhsbsa.nhs.uk">communicationsteam@nhsbsa.nhs.uk</a>. This is important to ensure that the figures are not misunderstood or misrepresented.<br><br>
The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at:<br><br>
<a href="http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/">http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/</a><br><br>
Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2025”. Failure to do so is a breach of the terms of the licence.<br><br>
Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.<br>

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Tags: Complaints, NHS Pension Scheme
Organization: Freedom of Information Disclosure Log