AndreaBozzo/ceres-open-data-index huggingface dataset:
2.17 311 Email Response Times (summary)

The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries. This page provides data for the 311 Email Response Time performance measure. The performance measure dashboard is available at [2.17 311 Email Response Time]. [Data Dictionary ] Additional Information Source: tempe.gov and Accela CRM Contact: Moncayo, Kim Contact E-Mail: Kim_Moncayo@tempe.gov Data Source Type: Preparation Method: All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time. Publish Frequency: Quarterly Publish Method: Manual
1.14 High Risk Inspections (detail FY17/18 to current)

The National Fire Protection Association (NFPA) and Commission on Fire Accreditation International (CFAI) standards provide criteria for defining a high-risk occupancy that can be tailored to the needs of the community. High-risk occupancies have a: * Higher than average probability of a fire or other emergency occurring due to the type and/or quantity of materials stored, used, or handled on site related to the processes performed in business operations; * higher than average risk for injury or death to occupants due to age, physical or mental abilities of the occupants, the number of occupants (occupants load), or the size and complexity of the structure. Examples may include elder care facilities, buildings with flammable liquids, and high rises where many individuals can become trapped. Both CFAI and NFPA recommend that high-risk occupancies be inspected annually. The total number of high-risk occupancies in the city may change from month to month as fire inspections and evaluations of occupancy risk are assessed utilizing the Community Risk Assessment Guideline to verify risk classification of occupancies. For example, the number of high-risk occupancies ranged from 559 in 2015, based on a risk assessment guideline developed in 1997, to 808 in mid-2018, utilizing the updated risk assessment guideline developed in 2016. The updated Risk Assessment Guideline’s definition of occupancy risk and frequency of inspections was based on NFPA 1730 (Standard on organization and deployment of fire prevention inspection and code enforcement, plan review, investigation, and public education programs), and standards set forth by the Commission on Fire Accreditation International. This page provides data for the High Risk Facilities Fire Inspections performance measure. High Risk Inspections Completed for Fiscal Year 17/18, based on the most current available report. Data used to schedule annual Fire inspections based on high-risk occupancies. High risk occupancies have a higher than average probability of a fire or other emergency occurring due to type and/or quantity of materials stored, used, or handled on site due to processes performed in business operations and a higher than average risk for injury or death to occupants due to age, physical or mental abilities of the occupants, the number of occupants (occupants load), or size and complexity of the structure. The performance measure dashboard is available at [1.14 High Risk Inspections] Additional Information Source: Firehouse Software Contact: Jim Schmit Contact E-Mail: jim_schmit@tempe.gov Data Source Type: Tabular Preparation Method: Queried from the Firehouse Server in Excel Publish Frequency: Monthly Publish Method: Manual [Data Dictionary]
2.02 Customer Service (detail)

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses is provided in the summary dataset, and the values for each question are provided in the detailed dataset. For years 2010-2014, respondents were first asked, "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question. Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015 (99999 indicates no recorded data). Due to changes in the survey questions, this dataset was last updated in 2017 and may not be updated again. The performance measure dashboard is available at [2.02 Customer Service Satisfaction]. Additional Information Source: Community Attitude Survey Contact: Wydale Holmes Contact E-Mail: Wydale_Holmes@tempe.gov Data Source Type: Excel and PDF Preparation Method: Extracted from Annual Community Survey results Publish Frequency: Annual Publish Method: Manual [Data Dictionary]
2.25 Employee Work Related Needs (summary)

This dataset comes from the Biennial City of Tempe Employee Survey questions related to employee support of work-related needs. Survey respondents are asked to rate their level of agreement on a scale of 5 to 1, where 5 means "Strongly Agree" and 1 means "Strongly Disagree" (without "don't know" as an option). Participation in the survey is voluntary and confidential. This page provides data for the Employee Work-Related Needs performance measure. Please note that in 2022, due to strategic transformational changes, the Strategic Management and Diversity Office was reorganized into the Strategic Management and Innovation Office and the Office of Diversity, Equity, and Inclusion. The performance measure dashboard is available at [2.25 Employee Work Related Needs]. Additional Information Source: paper and digital survey submissions Contact: Wydale Holmes Contact E-Mail: wydale_holmes@tempe.gov Data Source Type: Excel Preparation Method: Extracted from employee survey results Publish Frequency: Biennial Publish Method: Manual [Data Dictionary]
4.03 Water Conservation (summary)

This page provides details about the Water Conservation and Efficiency performance measure. The dataset includes total metered water use data by year for the residential classes of 'Single Family Residential' & 'Multi-Family', as well as population approximations for the City of Tempe and Guadalupe as calculated by Maricopa Association of Governments (MAG). The performance measure dashboard is available at [4.03 Water Conservation]. Additional Information Source: Tempe's Meter Data (CCB) and population from MAG (Maricopa Association of Governments) Contact: Craig Caggiano Contact E-Mail: craig_caggiano@Tempe.gov Data Source Type: Excel Preparation Method: Queried and extracted from CCB Publish Frequency: Annual Publish Method: Manual [Data Dictionary]
5.12 Cybersecurity (detail)

The National Institute of Standards and Technology (NIST) provides a Cybersecurity Framework (CSF) for benchmarking and measuring the maturity level of cybersecurity programs across all industries. The City uses this framework and toolset to measure and report on its internal cybersecurity program. The foundation for this measure is the Framework Core, a set of cybersecurity activities, desired outcomes, and applicable references that are common across critical infrastructure/industry sectors. These activities come from the National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF) published standard, along with the information security and customer privacy controls it references (NIST 800 Series Special Publications). The Framework Core presents industry standards, guidelines, and practices in a manner that allows for communication of cybersecurity activities and outcomes across the organization from the executive level to the implementation/operations level. The Framework Core consists of five concurrent and continuous functions: identify, protect, detect, respond, and recover. When considered together, these functions provide a high-level, strategic view of the lifecycle of an organization’s management of cybersecurity risk. The Framework Core identifies underlying key categories and subcategories for each function, and matches them with example references, such as existing standards, guidelines, and practices for each subcategory. This page provides data for the Cybersecurity performance measure. Cybersecurity Framework (CSF) scores by each CSF category per fiscal year quarter (Performance Measure 5.12) The performance measure dashboard is available at [5.12 Cybersecurity]. Additional Information Source: Maturity assessment /[https://www.nist.gov/topics/cybersecurity] Contact: Scott Campbell Contact E-Mail: Scott_Campbell@tempe.gov Data Source Type: Excel Preparation Method: The data is a summary of a detailed and confidential analysis of the city's cybersecurity program. Maturity scores of subcategories within NIST CFS are combined, averaged, and rolled up to a summary score for each major category. Publish Frequency: Annual Publish Method: Manual [Data Dictionary]
1.21 Youth Drug Use and Misuse (summary)

Identifies Tempe youth regarding substance misuse and other problematic youth behaviors, utilizing the Arizona Youth Survey that is administered by the Arizona Criminal Justice Commission, on behalf of the State of Arizona, biennially to Arizona 8th, 10th and 12th grade students. This alllows for data driven decision making to provide comprehensive youth substance use prevention educations to youth, parents, educators, and community stakeholders. This data also assist in creating goals and objectives to support Tempe youth along with securing grant funding from federal and state agencies. This page provides data for the Youth Drug Use and Misuse performance measure. The performance measure dashboard is available at [1.21 Youth Drug Use and Misuse] Additional Information Source: Arizona Criminal Justice Commission Statistical Analysis Center Contact: Bernadette Coggins Contact E-Mail: [Bernadette_Coggins@tempe.gov] Data Source Type: Excel; csv Preparation Method: Data extracted from Arizona Youth Survey, then manually compiled by outcome Publish Frequency: Every 2 years Publish Method: Manual Data Dictionary (update pending)
1.16 Municipal Court Compliance

The Arizona Constitution authorizes the Chief Justice of the Arizona Supreme Court to exercise administrative supervision over all courts in Arizona to ensure strategic goals and initiatives are consistently met. Under the direction of the Chief Justice, the administrative Director, and staff of the Administrative Office of the Courts (AOC) provide the necessary support and directives for the supervision and administration of all courts in Arizona, including Tempe Municipal Court. Mandates are communicated by Arizona Supreme Court Administrative Orders and the Arizona Code of Judicial Administration. The performance measure dashboard is availabe at [1.16 Municipal Court Compliance]. Additional Information Source: Court Case Management System, Administrative Office of the Courts Contact: Alexis Allen Contact E-Mail: [alexis_allen@tempe.gov] Data Source Type: Excel table Preparation Method: Review annually and determine compliance Publish Frequency: Annual Publish Method: Manual Data Dictionary (pending)
5.17 Total Cost of Risk (summary)

The Cost of Risk metric shows how much the city spends on handling risks (like insurance, legal expenses, or accident payouts) compared to how much money it collects overall. The following historical data was corrected: * 2022 cost of risk percent was corrected from 1.49 to 1.84 * 2023 cost of risk percent was corrected from 1.36 to 1.34 * 2024 cost of risk percent was corrected from 1.47 to 1.30 The performance measure dashboard is available at [5.17 Total Cost of Risk]. Additional Information Source: Peoplesoft and ACFR Contact: Laura Calder Contact E-Mail: [laura.calder@tempe.gov] Data Source Type: Excel Preparation Method: The total expenses in Fund 2661 (The Risk Management cost center) is divided by the total revenue from Annual Comprehensive Financial Report to calculate the total cost of Risk. Publish Frequency: Annual Publish Method: Manual Data Dictionary (pending update)
1.34 Crisis Engagement (summary)

This dataset provides quarterly results, by fiscal year, from a self-assessment tool utilized by CARE 7 staff after a client engagement. Due to the sensitive nature of the work and because clients are experiencing a crisis at the time of their interaction with CARE 7, a self-assessment was chosen over a client survey. This tool tracks the services offered, the resources provided, and basic needs items supplied. If CARE 7 engages a client more than once, a self-assessment will be completed for each interaction. [Data Dictionary] Additional Information Source: Internal department survey conducted after engagements. Contact: Martha Williams Contact Email: martha_williams@tempe.gov Data Source Type: Spreadsheet Preparation Method: Calculate the number of "Yes" or "Offered, but declined by client" responses in one or more survey categories related to services, resources, and goods offered or provided to households. Publish Frequency: Quarterly Publish Method: Manual
3.06 Pre K Enrollments by Quality Rating (summary)

This page provides data for the Quality Pre-K Designation performance measure. The 2016 baseline for 3.06 Kindergarten Developmental Inventory The performance measure dashboard is available at [3.06 Quality Pre-K Designation]. [Data Dictionary] Additional Information Source: Manual tabulation of Tempe pre-k by calling facilities in 2016 Contact: Marie Raymond Contact E-Mail: Marie_Raymond@tempe.gov Data Source Type: Excel Preparation Method: Manually totaled Publish Frequency: Every two years Publish Method: Manual
3.31 Poverty Rate (summary)

This dataset includes Tempe and Maricopa County annual poverty rates. This page provides data for the Poverty Rate performance measure. The performance measure dashboard is available at [3.31 Poverty Rate]. Additional Information Source: American Community Survey 5-year estimates Contact: Octavia Harris Contact E-Mail: Octavia_Harris@tempe.gov Data Source Type: Excel Preparation Method: manually Publish Frequency: annually Publish Method: manually [Data Dictionary ]
1.05 Police Sentiment Survey (summary)

Tempe’s trust data for this measure is collected every month and comes from the “Safety” result from the monthly administered Police Sentiment Survey. There is one question which feeds into these results: "When it comes to the threat of crime, how safe do you feel in your neighborhood?" Benchmark data is from cohorts of communities with similar characteristics, such as size, population density, and region. This data is collected every month and quarter via a recurring report. This page provides data for the Feeling of Safety in Your Neighborhood performance measure. The performance measure dashboard is available at [1.05 Feeling of Safety in Your Neighborhood]. [Data Dictionary] Additional Information Source: Zencity Contact: Amber Asburry Contact email: [strategic_management_innovation@tempe.gov] Data Source Type: Excel, CSV Preparation Method: Take the "Safety" score from the Police Sentiment Survey. This score includes the average of the top two results from the question underneath this area on the report. These months are then averaged to get the quarterly score. Publish Frequency: Monthly Publish Method: Manual
1.28 Timely Case Management (detail)

This dataset shows the percentage of case conclusions that occur 180 days or less from the time charges are filed with the court. The performance measure dashboard is available at [1.28 Timely Case Management - Misdemeanors]. [Data Dictionary] Additional Information Source: Tempe Municipal Court case aging report Contact: Sonia Espinoza Contact E-Mail: [sonia_espinoza@tempe.gov] Data Source Type: Excel table Preparation Method: The data is extracted from the Tempe Municipal Court's Case Management System. The percentage is found by taking the total number of cases disposed by 180 days and divided by the total number of cases within the time frame. Publish Frequency: Quarterly Publish Method: Manual
1.18 Kid Zone Participation Citywide (summary)

The Kid Zone Enrichment Program provides a safe and enriching place for students to be during out-of-school time. This dataset provides the percentage of students annually who are currently enrolled in after-school community programs. The data represent enrollment percentages for the city as a whole. Values of 9999 are used when data was unavailable. This page provides data for the Kid Zone Participation performance measure. These data are calculated from the participation by site dataset. The performance measure dashboard is available at [1.18 Kid Zone Participation] Additional Information Source: SQL Server Contact: Jeremy King Contact E-Mail: jeremy_king@tempe.gov Data Source Type: SQL Server Preparation Method: Extracted to Excel and combined with data given by the Tempe and Kyrene School districts (school enrollment, Free and Reduced Lunch Percentages). These data are generated from from SQL counts the participants by site with an enrollment end date greater or equal to the report date. Publish Frequency: Annually Publish Method: Manual [Data Dictionary]
2.03 311 First-Call Resolution (summary)

The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. To efficiently provide our residents an improved level of customer service, Tempe 311 strives to serve our residents by acting as the central connection to accessible information and government services. Our purpose is realized through our ability to resolve calls with a single point of contact. When we do this, we have met 311’s mission and provided effective customer service. Tempe 311 CRC strives to achieve Single Point of Contact (SPOC) resolution rate greater than or equal to 75% of incoming calls. This page provides data for the 311 First-Call Resolution Rate performance measure. The performance measure dashboard is available at [2.03 311 First-Call Resolution Rate]. [Data Dictionary] Additional Information Source: Contact: Moncayo, Kim Contact E-Mail: Kim_Moncayo@tempe.gov Data Source Type: Accela CRM, Excel, Cisco Unified Intelligence Preparation Method: The data from every 311 call is entered into the city's Accela CRM database system. We use that information in conjunction with Cisco Unified Intelligence Center, a separate report is generated to pull out transferred and non 311 calls Publish Frequency: Quarterly Publish Method: Manual
2.16 311 Caller Wait Time (summary)

The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. The 311 Customer Relations Center strives to achieve an average caller wait time of less than or equal to sixty seconds for 90% of phone calls to Tempe 311. This page provides data for the 311 Caller Wait Time performance measure. The performance measure dashboard is available at [2.16 Caller Wait Time]. [Data Dictionary ] Additional Information Source: Cisco Unified Intelligence Center Contact: Moncayo, Kim Contact E-Mail: Kim_Moncayo@tempe.gov Data Source Type: Excel Preparation Method: Contact Service Queue Call Distribution Summary Report will be pulled from Cisco Unified Intelligence Center. The total/percentage calls handled with queue time of 60 seconds will be extracted from this report. Publish Frequency: Quarterly Publish Method: Manual
4.16 Groundwater Supply (summary)

This dataset indicates whether the City of Tempe met its groundwater production capacity to meet the projected average for future annual daily demand. Currently, Tempe has approximately 24 million gallons per day (MGD) of existing recovery well production capacity and an average annual daily demand of around 43 MGD. Over the next five years, capital projects are planned to design and construct wells that will add or recapture about 10 MGD of additional capacity to the system. Some of these projects include the addition of wellhead treatment to existing wells that were removed from service due to water quality concerns. As this program develops, additional new wells will be sited and added to the overall system to bring us closer to reaching this goal. The performance measure dashboard is available at 4.16 Groundwater Supply. Additional Information Source: Arizona Department of Water Resources Contact: Tara Ford Contact E-Mail: tara_ford@tempe.gov Data Source Type: Excel Preparation Method: The permitted capacity for each well site is added together. Publish Frequency: Manual Publish Method: Annually [Data Dictionary]
1.13 Safe Drinking Water (summary)

This dataset indicates whether or not the City of Tempe met the regulations prescribed by the Environmental Protection Agency limiting the amount of certain contaminants in water provided by public water systems. This page provides data for the Safe Drinking Water performance measure. The performance measure dashboard is available at [1.13 Safe Drinking Water] Additional Information Source: Consumer Confidence Reports; https://www.tempe.gov/government/municipal-utilities/water/water-quality Contact: Tara Ford Contact E-Mail: tara_ford@tempe.gov Data Source Type: Excel Preparation Method: The Consumer Confidence Report is published each year and includes the results for required water quality tests. Those results indicate whether or not the City meets the regulations. That designation is included in the dataset, indicating "met regulations." Publish Frequency: Annually Publish Method: Manual [Data Dictionary]
3.01 Code Compliance Composite Score (summary)

The Code Compliance Composite Score is a self-evaluation tool that helps to show the City Council and the residents of Tempe how the Code Compliance Division is performing. This composite score encompasses four (4) key components of understanding how well the Code Compliance Division impacts the City of Tempe: the satisfaction levels of our residents, the satisfaction levels of our businesses, an examination of the actual condition of the City, and the number of properties in violation with our City Codes. To attain this score, the Code Compliance Division performs a series of Audits and a series of Surveys, and combines them together for an overall score. The performance measure dashboard is available at [3.01 Property Code Enforcement]. Additional Information Source: Contact: Drew Yocom Contact E-Mail: drew_yocom@tempe.gov Data Source Type: CSV Preparation Method: Compiled from audit and survey results Publish Frequency: Annual Publish Method: Manual [Data Dictionary]