Louisville Metro KY - Metro  311 Service Requests 2024

<h2 style='box-sizing:border-box; margin:0px 0px 15px;'><div style='font-size:15px; font-weight:400;'>For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.</div><div style='font-size:15px; font-weight:400;'><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'><br /></p><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'>The city of Louisville adheres to the Open311.org  <a href='https://wiki.open311.org/GeoReport/bulk' target='_blank' rel='nofollow ugc noopener noreferrer'>Data Standards</a> </p><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'><b>Data Dictionary</b></p><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; color:rgb(36, 32, 32); font-family:&quot;Avenir Next W01&quot;, &quot;Avenir Next W00&quot;, &quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; box-sizing:border-box; max-width:100%;'></p><table border='0' cellpadding='0' cellspacing='0' style='color:rgb(36, 32, 32); font-family:&quot;Avenir Next&quot;, &quot;Avenir Next&quot;; width:507pt; border-collapse:collapse;' width='676'><tbody><tr style='height:15pt;'><td style='width:113pt; background:rgb(255, 192, 0); padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'><b><span style='color:black;'>field name</span></b></p></td><td style='width:394pt; background:rgb(255, 192, 0); padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'><b><span style='color:black;'>field description</span></b></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>service_request_id</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>The unique ID of the concern created by the system.</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>requested_datetime</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>The date and time the SR was made.</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>probyear</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>The year the SR was made.</p></td></tr><tr style='height:30pt;'><td style='width:113pt; padding:0in 5.4pt; height:30pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>updated_datetime</p></td><td style='width:394pt; padding:0in 5.4pt; height:30pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>The date and time the SR was last modified</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>closed_date</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>The date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations.</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>status_description</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>An indicator of the current state of the SR.</p></td></tr><tr style='height:30pt;'><td style='width:113pt; padding:0in 5.4pt; height:30pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>status_notes</p></td><td style='width:394pt; padding:0in 5.4pt; height:30pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>This info is dynamic and will change as the responsible agency denotes.</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>source</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>How the SR was received.</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>service_name</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>The name of the SR type</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>description</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>A description of the SR submitted.</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>agency_responsible</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>The agency responsible for addressing the SR.</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>address</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>The location of the concern.</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>longitude</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>Longitude of the location, using the WGS84 projection.</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>latitude</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>Latitude of the location, using the WGS84 projection.</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>zip_code</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>Zip code of the location</p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='margin-bottom:0in;'>council_district</p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='margin-bottom:0in;'>council district of the location</p></td></tr></tbody></table></div></h2><h2 style='box-sizing:border-box; margin:0px 0px 15px;'><br /></h2>

Tags: 311-calls, 311-services, city-management-and-performance, community, jefferson-county, kentucky, louisville, louisville-metro, louisville-metro-ky, metro-311, updated-weekly
Organization: Louisville Metro Government