Louisville Metro KY -  Metro 311 Service Requests Jan 1st 2019 until Jun 14th 2019

<h2 style='box-sizing:border-box; margin:0px 0px 15px;'><div style='font-size:15px; font-weight:400;'>For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.</div><div><p style='margin:0in 0in 15pt; font-size:15px; font-weight:400; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'><br /></p><p style='margin:0in 0in 15pt; font-size:15px; font-weight:400; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'>The city o f Louisville adheres to the Open311.org  <a href='https://wiki.open311.org/GeoReport/bulk' target='_blank' rel='nofollow ugc noopener noreferrer'>Data Standards</a> </p><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'><font size='4'>Data Dictionary</font></p><div><table style='text-align:center; border-collapse:collapse; width:484pt;' width='645'><tbody><tr height='20' style='height:15pt;'><td height='20' style='padding-top:1px; padding-right:1px; padding-left:1px; font-size:11pt; font-weight:700; font-family:&quot;Aptos Narrow&quot;, sans-serif; border:0.5pt solid black; text-align:center; background:rgb(255, 192, 0); width:121pt; height:15pt;' width='161'>Field name</td><td style='padding-top:1px; padding-right:1px; padding-left:1px; font-size:11pt; font-weight:700; font-family:&quot;Aptos Narrow&quot;, sans-serif; border:0.5pt solid black; text-align:center; background:rgb(255, 192, 0); width:363pt;' width='484'>Field description</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border-top:none; border-right:0.5pt solid black; border-bottom:0.5pt solid black; border-left:0.5pt solid black; border-image:initial; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>service_request_id</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border-top:none; border-right:0.5pt solid black; border-bottom:0.5pt solid black; border-left:0.5pt solid black; border-image:initial; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>The unique ID of the concern created by the system.</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>requested_datetime</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>The date and time the SR was made.</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>updated_datetime</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>The date and time the SR was last modified</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>source</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>How the SR was received.</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>service_name</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>The name of the SR type</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>description</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>A description of the SR submitted.</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>agency_responsible</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>The agency responsible for addressing the SR.</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>address</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>The location of the concern.</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>council_district</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>council district of the location</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>status_description</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>An indicator of the current state of the SR.</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>lat</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>Latitude of the location, using the WGS84 projection.</font></td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'><font size='3' style='font-weight:normal;'>long</font></td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:363pt;' width='484'><font size='3' style='font-weight:normal;'>Longitude of the location, using the WGS84 projection.</font></td></tr></tbody></table></div></div></h2>

Tags: 311-calls, 311-services, city-management-and-performance, community, historical, jefferson-county, kentucky, louisville, louisville-metro, louisville-metro-ky, metro-311
Organization: Louisville Metro Government