{ "ABCD--train--1": { "original dialog id": 3592, "dialog index": 1, "original dialog info": { "personal": { "customer_name": "crystal minh", "email": "cminh730@email.com", "member_level": "bronze", "phone": "(977) 625-2661", "username": "cminh730" }, "order": { "street_address": "6821 1st ave", "full_address": "6821 1st ave san mateo, ny 75227", "city": "san mateo", "num_products": "1", "order_id": "3348917502", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "purchase_date": "2019-11-06", "state": "ny", "zip_code": "75227" }, "product": { "names": [ "michael_kors jeans" ], "amounts": [ 94 ] }, "flow": "product_defect", "subflow": "return_size" }, "log": [ { "turn id": 1, "user utterance": "", "system response": "Hi! How can I help you?", "dialog history": "", "original user side information": { "delexed": [] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "hi!", "turn_count": 1, "targets": [ "return_size", "retrieve_utterance", null, [], 87 ], "candidates": [ 27949, 7582, 13567, 17765, 36101, 3654, 19384, 24610, 11279, 18856, 21389, 5960, 28378, 28236, 9549, 28427, 3660, 18433, 17370, 32708, 20048, 22386, 32336, 35202, 2178, 23898, 10637, 38498, 28360, 9512, 8556, 22822, 10788, 428, 8235, 21382, 25976, 14142, 32709, 22689, 21264, 26272, 5067, 9121, 9927, 3400, 16443, 20966, 7033, 3207, 1080, 5564, 35240, 37169, 5142, 34655, 6283, 7709, 31778, 39529, 31187, 33287, 12122, 15235, 27885, 29649, 22412, 29223, 28004, 5810, 8593, 30743, 4894, 39776, 17575, 9911, 27374, 33801, 11525, 31743, 11878, 29584, 33171, 10248, 30543, 17682, 36400, 3112, 20065, 3202, 37277, 31274, 21881, 24298, 3919, 12550, 12941, 39672, 7837, 17887 ] }, { "speaker": "agent", "text": "how can i help you?", "turn_count": 2, "targets": [ "return_size", "retrieve_utterance", null, [], 35 ], "candidates": [ 20663, 33978, 3924, 8821, 3852, 34217, 18993, 9077, 36024, 25701, 1938, 21866, 15491, 13364, 15312, 7594, 4916, 33866, 20236, 39529, 36145, 24941, 2340, 7660, 22307, 20419, 11681, 34058, 24918, 28753, 32609, 19100, 38406, 22030, 38968, 416, 3736, 23023, 26465, 12561, 12072, 33635, 22506, 24280, 37968, 22761, 8832, 12908, 4207, 1920, 16746, 8643, 3979, 24596, 15440, 608, 20082, 36213, 36172, 11043, 36463, 20164, 17107, 1243, 38331, 35049, 36655, 32434, 23222, 6353, 21386, 15096, 29314, 3324, 16277, 3681, 27774, 37102, 21514, 17508, 39278, 30644, 25690, 10284, 35660, 33259, 26726, 31565, 13321, 37528, 23724, 30271, 38646, 29853, 22403, 37553, 30842, 16460, 24857, 39532 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 2, "user utterance": "Hi! I need to return an item, can you help me with that?", "system response": "sure, may I have your name please?", "dialog history": " Hi! How can I help you?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "hi! i need to return an item, can you help me with that?", "turn_count": 3, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "sure, may i have your name please?", "turn_count": 4, "targets": [ "return_size", "retrieve_utterance", null, [], 21 ], "candidates": [ 19667, 32391, 22335, 16896, 10781, 16285, 10127, 12376, 24815, 32343, 31032, 16345, 23946, 8388, 2345, 34260, 24719, 30846, 31866, 3759, 28564, 59186, 138, 14344, 9407, 23397, 27246, 9432, 30549, 27017, 13924, 13502, 29423, 27194, 12712, 7989, 1596, 21374, 2382, 23753, 12552, 35142, 2297, 22959, 2142, 37046, 16634, 846, 14465, 35676, 37358, 37166, 1053, 11412, 22861, 31556, 36338, 18439, 34818, 37137, 11761, 26378, 13633, 1689, 28103, 12462, 36995, 8325, 25809, 236, 25199, 28799, 39457, 26503, 2808, 1672, 2564, 21191, 5776, 31239, 37639, 31453, 14721, 2956, 36640, 28285, 27332, 13587, 78, 29931, 531, 18736, 19036, 24406, 9370, 536, 30413, 12832, 10534, 20786 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 3, "user utterance": "Crystal Minh", "system response": "thanks, may I ask the reason for the return?", "dialog history": " Hi! How can I help you? Hi! I need to return an item, can you help me with that? sure, may I have your name please?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "crystal minh", "turn_count": 5, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "thanks, may i ask the reason for the return?", "turn_count": 6, "targets": [ "return_size", "retrieve_utterance", null, [], 62 ], "candidates": [ 25834, 38107, 21335, 17115, 22152, 34422, 21822, 24856, 9429, 28130, 35380, 17677, 12518, 38138, 1279, 4296, 37668, 7956, 31188, 39019, 12866, 7535, 23249, 21934, 22492, 526, 4023, 38789, 25126, 18094, 33423, 14519, 15519, 22781, 2040, 19939, 34620, 26313, 34027, 9718, 28659, 38146, 10773, 18592, 35846, 36482, 11721, 14451, 9193, 15792, 22432, 38091, 25441, 37959, 2298, 33576, 37500, 37157, 31110, 37755, 19274, 28401, 10269, 8770, 35113, 27380, 32948, 8966, 27997, 21672, 25692, 31340, 38771, 31712, 35841, 19015, 10294, 7728, 8443, 18469, 4597, 36436, 21604, 17260, 14187, 11393, 35301, 10476, 2338, 13906, 31818, 1858, 14420, 9460, 22803, 6234, 23203, 25235, 37985, 23051 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 4, "user utterance": "I got the wrong size.", "system response": "ok, may I have your username, email address and order ID please?", "dialog history": " Hi! How can I help you? Hi! I need to return an item, can you help me with that? sure, may I have your name please? Crystal Minh thanks, may I ask the reason for the return?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "i got the wrong size.", "turn_count": 8, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "ok, may i have your username, email address and order id please?", "turn_count": 9, "targets": [ "return_size", "retrieve_utterance", null, [], 71 ], "candidates": [ 1926, 3800, 10364, 23152, 9810, 251, 27885, 27383, 13847, 26234, 18047, 5002, 36529, 8289, 29685, 14771, 34395, 24843, 25071, 23975, 17088, 28855, 23092, 22311, 6838, 36889, 35436, 10384, 187, 10353, 31786, 17646, 27521, 39985, 37428, 24586, 13736, 23997, 25373, 13804, 11723, 18361, 27980, 24241, 3782, 32375, 6178, 19896, 22195, 12657, 19166, 19953, 3896, 35852, 35201, 19829, 24084, 12946, 24833, 28003, 21848, 13870, 20401, 14620, 34081, 17190, 3758, 19532, 19440, 15533, 10580, 6209, 6702, 36194, 31635, 39644, 20147, 13790, 33840, 18813, 18359, 17565, 18653, 11245, 1415, 11505, 13000, 16400, 36336, 19863, 9868, 6581, 27392, 34097, 16198, 10361, 33215, 28053, 15697, 32140 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 5, "user utterance": "Username: cminh730 cminh730@email.com Order ID: 3348917502", "system response": "thanks so much! What is your membership level Crystal?", "dialog history": " Hi! How can I help you? Hi! I need to return an item, can you help me with that? sure, may I have your name please? Crystal Minh thanks, may I ask the reason for the return? I got the wrong size. ok, may I have your username, email address and order ID please?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "username: ", "turn_count": 10, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "", "turn_count": 11, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "order id: ", "turn_count": 12, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "thanks so much! what is your membership level crystal?", "turn_count": 14, "targets": [ "return_size", "retrieve_utterance", null, [], 86 ], "candidates": [ 16123, 13634, 24031, 13067, 21879, 29549, 7924, 20691, 13953, 13964, 20425, 28968, 1021, 39077, 8579, 16334, 36384, 27605, 3049, 24005, 14770, 10333, 18690, 8413, 1609, 27507, 14556, 35528, 15783, 2108, 39308, 20048, 28695, 25948, 29543, 27736, 8933, 7598, 13231, 22293, 19754, 35670, 38971, 778, 23667, 39679, 24792, 18709, 3092, 2523, 31797, 5541, 31587, 27761, 15216, 32656, 3763, 177, 4115, 13468, 7803, 6400, 20290, 24244, 744, 31430, 21869, 2498, 18489, 8036, 18902, 10859, 38149, 1912, 19558, 11749, 11358, 36847, 15845, 32047, 15924, 17845, 5402, 22975, 28655, 14321, 875, 12349, 16209, 5211, 36419, 13714, 22058, 7207, 32863, 20645, 29519, 20673, 32246, 8290 ] } ] }, "dst": "product_defect order_id 3348917502", "dst accumulated": "product_defect username cminh730, product_defect email cminh730@email.com, product_defect order_id 3348917502" }, { "turn id": 6, "user utterance": "I'm a bronze", "system response": "ok, was the purchase made in the last 90 days?", "dialog history": " Hi! How can I help you? Hi! I need to return an item, can you help me with that? sure, may I have your name please? Crystal Minh thanks, may I ask the reason for the return? I got the wrong size. ok, may I have your username, email address and order ID please? Username: cminh730 cminh730@email.com Order ID: 3348917502 thanks so much! What is your membership level Crystal?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "i'm a bronze", "turn_count": 15, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "ok, was the purchase made in the last 90 days?", "turn_count": 16, "targets": [ "return_size", "retrieve_utterance", null, [], 80 ], "candidates": [ 6243, 30199, 34987, 16808, 2766, 24890, 12194, 426, 38546, 16599, 611, 3631, 6572, 33673, 26476, 36628, 25408, 13420, 28238, 26407, 6045, 20261, 21291, 37422, 1600, 23880, 17408, 18336, 25486, 21047, 9345, 2558, 29794, 14501, 19843, 1128, 26100, 28867, 20957, 22305, 11666, 2184, 13806, 35675, 23440, 475, 35435, 10555, 29588, 34831, 16032, 21328, 28031, 23353, 17715, 7080, 32501, 37311, 32131, 27021, 17385, 31585, 21481, 16536, 24359, 29546, 23212, 11287, 26643, 39397, 3221, 4187, 3714, 34123, 25428, 33912, 39306, 15237, 7630, 31961, 6047, 7841, 33657, 37265, 39543, 68, 5405, 32348, 3181, 39755, 9155, 22309, 14471, 12293, 26302, 21833, 39969, 23617, 23633, 24283 ] } ] }, "dst": "", "dst accumulated": "product_defect username cminh730, product_defect email cminh730@email.com, product_defect order_id 3348917502" }, { "turn id": 7, "user utterance": "No, I bought it in November.", "system response": "ok, unfortunately because it has been more than 90 days we cannot accept the return. Would there be anything else I can help you with?", "dialog history": " Hi! How can I help you? Hi! I need to return an item, can you help me with that? sure, may I have your name please? Crystal Minh thanks, may I ask the reason for the return? I got the wrong size. ok, may I have your username, email address and order ID please? Username: cminh730 cminh730@email.com Order ID: 3348917502 thanks so much! What is your membership level Crystal? I'm a bronze ok, was the purchase made in the last 90 days?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "no, i bought it in november.", "turn_count": 17, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "ok, unfortunately because it has been more than 90 days we cannot accept the return. would there be anything else i can help you with?", "turn_count": 18, "targets": [ "return_size", "retrieve_utterance", null, [], 60 ], "candidates": [ 39455, 8582, 19687, 1330, 8209, 31816, 21026, 29548, 39579, 15523, 39565, 4303, 29689, 862, 34546, 9803, 31028, 1546, 34327, 18101, 12878, 22230, 27744, 22656, 24885, 4816, 27413, 14136, 14697, 14830, 26749, 19140, 24560, 15450, 19705, 15478, 16914, 18437, 22691, 12176, 9801, 26686, 6003, 18791, 8639, 17384, 32852, 10146, 32328, 6893, 19205, 11038, 2413, 26226, 1598, 14995, 11210, 20916, 21240, 37320, 59187, 24815, 23340, 7881, 11253, 35817, 2122, 6180, 3066, 18527, 23193, 32213, 17070, 35572, 34974, 10923, 23089, 29289, 1384, 35977, 14164, 30801, 22813, 7512, 4348, 39829, 37174, 14837, 6154, 34654, 14952, 37711, 23251, 32854, 29648, 31489, 4181, 28310, 32532, 3857 ] } ] }, "dst": "", "dst accumulated": "product_defect username cminh730, product_defect email cminh730@email.com, product_defect order_id 3348917502" }, { "turn id": 8, "user utterance": "What if I ask really, really nicely?", "system response": "I can escalate to my manager if you'd like I'd just need your phone number.", "dialog history": " Hi! How can I help you? Hi! I need to return an item, can you help me with that? sure, may I have your name please? Crystal Minh thanks, may I ask the reason for the return? I got the wrong size. ok, may I have your username, email address and order ID please? Username: cminh730 cminh730@email.com Order ID: 3348917502 thanks so much! What is your membership level Crystal? I'm a bronze ok, was the purchase made in the last 90 days? No, I bought it in November. ok, unfortunately because it has been more than 90 days we cannot accept the return. Would there be anything else I can help you with?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "what if i ask really, really nicely?", "turn_count": 19, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "i can escalate to my manager if you'd like", "turn_count": 20, "targets": [ "return_size", "retrieve_utterance", null, [], 89 ], "candidates": [ 22034, 3423, 12253, 33379, 30956, 10159, 30497, 28060, 12684, 33008, 9460, 17493, 22579, 17004, 12763, 33776, 31222, 5487, 26000, 23726, 31648, 1755, 38334, 14430, 9840, 38438, 37565, 7352, 11152, 25697, 10644, 2588, 16061, 24937, 364, 6636, 21661, 20352, 29592, 14852, 8117, 19737, 11257, 36207, 20946, 19888, 8553, 3036, 15505, 25573, 7901, 25017, 29801, 31639, 10164, 23076, 25415, 27073, 7278, 26363, 16462, 36009, 1792, 14824, 30515, 13095, 23261, 35095, 16327, 31537, 485, 5342, 26620, 39432, 4313, 16997, 17815, 18429, 12552, 31392, 19675, 36957, 21900, 10442, 38408, 3515, 29356, 29394, 26774, 59188, 26042, 812, 9148, 28276, 28742, 12998, 10671, 31267, 21874, 7751 ] }, { "speaker": "agent", "text": "i'd just need your phone number.", "turn_count": 21, "targets": [ "return_size", "retrieve_utterance", null, [], 19 ], "candidates": [ 18629, 14096, 27068, 20591, 25862, 13835, 39087, 6515, 17463, 4700, 22766, 17915, 8144, 21027, 19596, 9961, 34951, 7459, 39352, 10199, 15775, 20298, 21619, 15155, 3573, 38565, 38795, 13113, 26294, 34512, 28669, 21064, 31326, 20326, 36020, 21598, 14074, 1290, 313, 37235, 39152, 33868, 39389, 22520, 5916, 34734, 7142, 20436, 11579, 22161, 10446, 8840, 5723, 30806, 11371, 11280, 25570, 13793, 21677, 125, 12009, 21798, 4211, 26702, 15664, 23329, 27902, 16237, 25158, 23870, 14120, 26460, 8077, 13382, 39249, 5785, 29278, 4867, 451, 19880, 34049, 12308, 29791, 240, 20937, 25504, 29284, 9606, 31684, 2197, 22500, 31115, 13908, 727, 23070, 21169, 2366, 10933, 13243, 14141 ] } ] }, "dst": "", "dst accumulated": "product_defect username cminh730, product_defect email cminh730@email.com, product_defect order_id 3348917502" }, { "turn id": 9, "user utterance": "(977) 625-2661 I'll look forward to hearing from them. Thanks for trying to help.", "system response": "OK, I have let my manager know, they will give you a call. Sorry I couldn't be of more assistance! Have a great night!", "dialog history": " Hi! How can I help you? Hi! I need to return an item, can you help me with that? sure, may I have your name please? Crystal Minh thanks, may I ask the reason for the return? I got the wrong size. ok, may I have your username, email address and order ID please? Username: cminh730 cminh730@email.com Order ID: 3348917502 thanks so much! What is your membership level Crystal? I'm a bronze ok, was the purchase made in the last 90 days? No, I bought it in November. ok, unfortunately because it has been more than 90 days we cannot accept the return. Would there be anything else I can help you with? What if I ask really, really nicely? I can escalate to my manager if you'd like I'd just need your phone number.", "original user side information": { "delexed": [ { "speaker": "customer", "text": "", "turn_count": 22, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "i'll look forward to hearing from them.", "turn_count": 25, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "thanks for trying to help.", "turn_count": 26, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "ok, i have let my manager know, they will give you a call. sorry i couldn't be of more assistance!", "turn_count": 27, "targets": [ "return_size", "retrieve_utterance", null, [], 50 ], "candidates": [ 33830, 3298, 28805, 16547, 31650, 19634, 26567, 25946, 29573, 18255, 38487, 30906, 20937, 14993, 32046, 36907, 19849, 19109, 13475, 10455, 15252, 21911, 16741, 28785, 36296, 22901, 18117, 30115, 16394, 37071, 24835, 28035, 24717, 30576, 22842, 31930, 23413, 4840, 26368, 35244, 22788, 17466, 22005, 35592, 3966, 6610, 4205, 7787, 21213, 31336, 9463, 8860, 15185, 20135, 14081, 7905, 33909, 37737, 13904, 21537, 28546, 18595, 23903, 4337, 3997, 16854, 14634, 24732, 1486, 17465, 37081, 34929, 37618, 22574, 23609, 18638, 37825, 24113, 28982, 38886, 7922, 5173, 37760, 11870, 36618, 32332, 33318, 36283, 7942, 17324, 36272, 21772, 6159, 21009, 39322, 39347, 19498, 32159, 17096, 14598 ] }, { "speaker": "agent", "text": "have a great night!", "turn_count": 28, "targets": [ "return_size", "retrieve_utterance", null, [], 52 ], "candidates": [ 22768, 17369, 38834, 7337, 31981, 38123, 2823, 37541, 37390, 29363, 29091, 26474, 3731, 2259, 12044, 33248, 8299, 33415, 36880, 24105, 12939, 29023, 38200, 22724, 7822, 39446, 19600, 38484, 36358, 12733, 27071, 36523, 5255, 3575, 457, 38538, 27276, 4172, 28354, 6562, 11579, 19985, 38810, 18144, 5684, 23663, 38591, 18236, 8037, 7657, 36296, 21858, 23070, 5211, 11515, 23464, 29203, 25030, 10228, 35015, 37773, 14121, 6645, 37628, 25177, 25456, 39314, 35059, 16520, 9149, 4089, 21063, 10499, 3315, 11068, 4088, 12090, 28787, 10837, 26138, 18760, 29205, 37343, 11184, 23337, 36165, 4775, 14353, 18027, 17515, 26552, 11923, 37004, 24291, 20395, 28970, 37369, 32421, 13301, 36981 ] } ] }, "dst": "", "dst accumulated": "product_defect username cminh730, product_defect email cminh730@email.com, product_defect order_id 3348917502, product_defect phone 977 625-2661" } ], "external knowledge non-flat": { "metadata": {}, "slots and values": { "product_defect": { "": [ "sanyaafzal785", "crystalm386", "dwilliams383", "rdomingo924", "chloez94", "alberts0", "nbouchard832", "sanyaa32", "joycewu9", "rodriguezd528" ], "": [ "sanyaa77@email.com", "sanyaa55@email.com", "ap350628@email.com", "alessandrop894@email.com", "ap574974@email.com", "aphoenix511@email.com", "dw706662@email.com", "cz514764@email.com", "sanyaafzal445@email.com", "davidwilliams473@email.com" ], "": [ "0129556379", "9158822241", "5353912267", "3870043563", "7189122746", "1007882638", "0646934557", "2762764761", "2661587788", "2710504879" ], "": [ "(659) 706-2848", "(822) 189-2832", "(772) 457-8093", "(652) 704-5471", "(337) 301-8558", "(977) 625-2661", "(089) 875-6007", "(288) 749-5627", "(720) 986-4183", "(716) 613-6340", "(354) 288-0475" ], "": [ "7646 brushwick dr", "8858 circle drive", "2773 kennedy st", "2456 1st ave", "4168 1st ave", "5919 1st ave", "6898 lexington ave", "6916 kennedy st", "0035 lexington ave", "9632 circle drive" ], "": [ "62231", "70124", "94971", "87341", "75954", "52461", "99130", "42146", "94955", "25708" ], "": [ "89.00", "94", "99", "64", "59", "79", "84", "49.00", "54", "64.00", "59.00", "89", "84.00", "74", "49", "69", "79.00" ], "": [ "r0ctwcfr6e", "eiydw2ip4y", "y99ygsxeyl", "hiklloulr9", "zm7tevnqd8", "5bwsmruszy", "verrll5tnl", "bylze8ajut", "iubol88mr2", "g8ozjjwjcg" ], "": [ "michael_kors shirt", "michael_kors jeans", "calvin_klein jacket", "guess jeans", "michael_kors boots", "guess jacket", "tommy_hilfiger shirt", "tommy_hilfiger jacket", "guess boots", "guess shirt" ] } }, "intents": {} }, "external knowledge": "()", "dst knowledge": "( product_defect : ( : ( sanyaafzal785 | crystalm386 | dwilliams383 | rdomingo924 | chloez94 | alberts0 | nbouchard832 | sanyaa32 | joycewu9 | rodriguezd528 ) | : ( sanyaa77@email.com | sanyaa55@email.com | ap350628@email.com | alessandrop894@email.com | ap574974@email.com | aphoenix511@email.com | dw706662@email.com | cz514764@email.com | sanyaafzal445@email.com | davidwilliams473@email.com ) | : ( 0129556379 | 9158822241 | 5353912267 | 3870043563 | 7189122746 | 1007882638 | 0646934557 | 2762764761 | 2661587788 | 2710504879 ) | : ( (659) 706-2848 | (822) 189-2832 | (772) 457-8093 | (652) 704-5471 | (337) 301-8558 | (977) 625-2661 | (089) 875-6007 | (288) 749-5627 | (720) 986-4183 | (716) 613-6340 | (354) 288-0475 ) | : ( 7646 brushwick dr | 8858 circle drive | 2773 kennedy st | 2456 1st ave | 4168 1st ave | 5919 1st ave | 6898 lexington ave | 6916 kennedy st | 0035 lexington ave | 9632 circle drive ) | : ( 62231 | 70124 | 94971 | 87341 | 75954 | 52461 | 99130 | 42146 | 94955 | 25708 ) | : ( 89.00 | 94 | 99 | 64 | 59 | 79 | 84 | 49.00 | 54 | 64.00 | 59.00 | 89 | 84.00 | 74 | 49 | 69 | 79.00 ) | : ( r0ctwcfr6e | eiydw2ip4y | y99ygsxeyl | hiklloulr9 | zm7tevnqd8 | 5bwsmruszy | verrll5tnl | bylze8ajut | iubol88mr2 | g8ozjjwjcg ) | : ( michael_kors shirt | michael_kors jeans | calvin_klein jacket | guess jeans | michael_kors boots | guess jacket | tommy_hilfiger shirt | tommy_hilfiger jacket | guess boots | guess shirt )))", "intent knowledge": "()", "prompt": [ "This is a bot helping users to solve issues about refunds and returns. Given the dialog context and external database, please generate a relevant system response for the user.", "This bot assists users to solve issues about refunds and returns. Based on the dialogue context and information from the external database, please generate an appropriate response for the user.", "This bot helps users to solve issues about refunds and returns. Based on the conversation history and available external data, please generate a relevant system response for the user.", "The purpose of this bot is to assist users to solve issues about refunds and returns. Considering the dialogue context and the information available in the external database, please provide a fitting response for the user.", "This bot is designed to help users solve issues about refunds and returns. By utilizing the current dialog context and external resources, generate a fitting response for the user." ] }, "ABCD--train--2": { "original dialog id": 9489, "dialog index": 2, "original dialog info": { "personal": { "customer_name": "alessandro phoenix", "email": "aphoenix939@email.com", "member_level": "gold", "phone": "(727) 760-7806", "username": "aphoenix939" }, "order": { "street_address": "8865 lexington ave", "full_address": "8865 lexington ave la fayette, tx 86229", "city": "la fayette", "num_products": "1", "order_id": "7916676427", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2019-11-20", "state": "tx", "zip_code": "86229" }, "product": { "names": [ "michael_kors shirt" ], "amounts": [ 69 ] }, "flow": "product_defect", "subflow": "refund_status" }, "log": [ { "turn id": 1, "user utterance": "", "system response": "good afternoon, how can I help you?", "dialog history": "", "original user side information": { "delexed": [] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "good afternoon, how can i help you?", "turn_count": 1, "targets": [ "refund_status", "retrieve_utterance", null, [], 45 ], "candidates": [ 5276, 25374, 6168, 25421, 38359, 26383, 11097, 1049, 37700, 9281, 6346, 13724, 2613, 3561, 21280, 22496, 1297, 25545, 25287, 5669, 34697, 28450, 28864, 437, 5533, 23634, 36280, 2008, 38520, 33719, 27021, 12011, 27246, 629, 26253, 34792, 26235, 2932, 31294, 20203, 23427, 22508, 11938, 27607, 18407, 64, 27192, 28943, 31126, 26601, 31280, 171, 38100, 5331, 35734, 30593, 15457, 33529, 18094, 34302, 5820, 23776, 35875, 34859, 16717, 33908, 672, 34860, 416, 1949, 33157, 25516, 15391, 1856, 22047, 14431, 38047, 36941, 5024, 2568, 18379, 23573, 15894, 20433, 27352, 1714, 17800, 37194, 19768, 9604, 6292, 14381, 23517, 22069, 32771, 12815, 30380, 32268, 15259, 7196 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 2, "user utterance": "just wanted to check on the status of a refund", "system response": "sure, would you give me your full name or account ID", "dialog history": " good afternoon, how can I help you?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "just wanted to check on the status of a refund", "turn_count": 2, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "sure, would you give me your full name or account id", "turn_count": 3, "targets": [ "refund_status", "retrieve_utterance", null, [], 77 ], "candidates": [ 33747, 30334, 23536, 39262, 39915, 36923, 6809, 25494, 32788, 23995, 22217, 25196, 30995, 29418, 8464, 28901, 11026, 24960, 10787, 23217, 37474, 39662, 24191, 28780, 30400, 4166, 1701, 9180, 13579, 28547, 12336, 4030, 20242, 23372, 9070, 23219, 20276, 25264, 9685, 30284, 11476, 28436, 34368, 34638, 7920, 35743, 39821, 32910, 8808, 9089, 30768, 22772, 24660, 33199, 25446, 27933, 3915, 39811, 23402, 10443, 2463, 2950, 27323, 4488, 9801, 26812, 29840, 24210, 8764, 26012, 26163, 25309, 13364, 12506, 3270, 23150, 28721, 2668, 22313, 28535, 38615, 17007, 21423, 18428, 13427, 27622, 11973, 23235, 26306, 28994, 24891, 23299, 13439, 20630, 5912, 36948, 32936, 248, 30035, 17858 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 3, "user utterance": "Alessandro Phoenix aphoenix939", "system response": "additional to this you would give me the order ID and email please", "dialog history": " good afternoon, how can I help you? just wanted to check on the status of a refund sure, would you give me your full name or account ID", "original user side information": { "delexed": [ { "speaker": "customer", "text": "alessandro phoenix", "turn_count": 4, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "", "turn_count": 5, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "additional to this you would give me the order id and email", "turn_count": 7, "targets": [ "refund_status", "retrieve_utterance", null, [], 59 ], "candidates": [ 1770, 37965, 35066, 25269, 15942, 8529, 13055, 17097, 26148, 22590, 11569, 5500, 21272, 4271, 18513, 8807, 1957, 9485, 22162, 38563, 4502, 32322, 37580, 19037, 7446, 29403, 38005, 27492, 24435, 21334, 28220, 28167, 15108, 1288, 34839, 16, 36559, 26453, 11668, 36824, 5721, 35856, 35598, 25042, 9907, 30863, 12258, 6064, 15271, 9115, 13153, 31463, 10215, 9156, 8922, 13510, 2855, 32188, 34565, 27420, 16687, 14485, 11000, 30209, 22992, 30923, 6910, 19595, 38800, 37505, 20734, 4044, 16173, 23579, 27179, 17092, 37979, 18804, 5487, 29375, 24480, 33886, 7009, 30628, 27631, 31904, 28870, 3614, 38517, 24951, 10342, 30438, 23403, 31992, 37018, 15171, 2779, 39690, 10299, 27587 ] }, { "speaker": "agent", "text": "please", "turn_count": 8, "targets": [ "refund_status", "retrieve_utterance", null, [], 48 ], "candidates": [ 23303, 1844, 12834, 38972, 38779, 9536, 9886, 23020, 2357, 21304, 37303, 22051, 10005, 16373, 34476, 7415, 22894, 23405, 878, 30978, 9395, 17523, 11590, 9089, 15513, 21081, 6098, 5033, 8218, 24493, 35547, 38660, 3637, 612, 3945, 38846, 32033, 18513, 20516, 1315, 14870, 23191, 15345, 6121, 32978, 15931, 32236, 21166, 319, 36817, 33869, 27939, 14818, 10270, 15054, 7122, 1272, 29044, 14053, 35563, 8503, 16454, 19434, 23894, 17227, 17701, 29209, 9543, 7947, 36513, 24240, 32688, 24722, 6571, 30291, 33041, 2931, 22612, 25280, 20325, 12556, 33224, 22127, 743, 39568, 6875, 34759, 17381, 8919, 17071, 22354, 616, 22598, 34262, 26484, 6402, 10583, 27044, 16750, 36680 ] } ] }, "dst": "product_defect username aphoenix939", "dst accumulated": "product_defect username aphoenix939" }, { "turn id": 4, "user utterance": "7916676427 aphoenix939@email.com no worries", "system response": "everything in order, soon I will indicate the status of your refund.", "dialog history": " good afternoon, how can I help you? just wanted to check on the status of a refund sure, would you give me your full name or account ID Alessandro Phoenix aphoenix939 additional to this you would give me the order ID and email please", "original user side information": { "delexed": [ { "speaker": "customer", "text": "", "turn_count": 9, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "", "turn_count": 10, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "no worries", "turn_count": 11, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "everything in order, soon i will indicate the status of your refund.", "turn_count": 13, "targets": [ "refund_status", "retrieve_utterance", null, [], 63 ], "candidates": [ 25697, 15397, 14418, 23727, 30223, 34640, 21055, 5128, 25986, 26593, 282, 560, 10117, 32472, 22232, 4456, 1549, 38850, 2332, 37767, 33746, 855, 8278, 20031, 15008, 31547, 11658, 36717, 6169, 38414, 10973, 15045, 30606, 2896, 19122, 23442, 22118, 23827, 10800, 9112, 29453, 12516, 24776, 25439, 14902, 35535, 13430, 35856, 23382, 29482, 38975, 14724, 15978, 22476, 2347, 10457, 18704, 29264, 1215, 10210, 11731, 23567, 9921, 34894, 21813, 17336, 36651, 39687, 35079, 19267, 33375, 10398, 30116, 11561, 4319, 27958, 8253, 14472, 25706, 20736, 37823, 2711, 7517, 33261, 31163, 38868, 16460, 37960, 11187, 776, 26601, 24019, 35826, 9988, 27732, 10492, 10399, 26494, 18008, 1399 ] } ] }, "dst": "", "dst accumulated": "product_defect username aphoenix939, product_defect order_id 7916676427, product_defect email aphoenix939@email.com" }, { "turn id": 5, "user utterance": "great let me know", "system response": "It is currently in progress and the payment method with which it is being processed is online towards your credit card.", "dialog history": " good afternoon, how can I help you? just wanted to check on the status of a refund sure, would you give me your full name or account ID Alessandro Phoenix aphoenix939 additional to this you would give me the order ID and email please 7916676427 aphoenix939@email.com no worries everything in order, soon I will indicate the status of your refund.", "original user side information": { "delexed": [ { "speaker": "customer", "text": "great", "turn_count": 14, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "let me know", "turn_count": 15, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "it is currently in progress and the payment method with which it is being processed is online towards your credit card.", "turn_count": 16, "targets": [ "refund_status", "retrieve_utterance", null, [], 78 ], "candidates": [ 24416, 2404, 37715, 30198, 19003, 22097, 6861, 29123, 11468, 35004, 20205, 1264, 39229, 26385, 20292, 6368, 4324, 16393, 2830, 25841, 30587, 35411, 24011, 2026, 7507, 33424, 22634, 1836, 32197, 21635, 124, 2112, 29427, 38412, 32223, 14282, 12267, 33019, 24014, 7377, 3515, 18551, 2317, 21995, 12691, 14445, 34008, 9970, 10424, 6699, 19785, 3708, 15005, 25679, 29399, 7921, 10527, 25925, 4088, 36135, 35081, 39267, 20393, 4315, 17189, 29976, 37537, 7199, 23975, 37771, 26028, 11031, 517, 8491, 4821, 38312, 7882, 25173, 89179, 35298, 19367, 17051, 2816, 21063, 33210, 16496, 6028, 21506, 18497, 36405, 14745, 31034, 8573, 23169, 2577, 9534, 39288, 2783, 32853, 30437 ] } ] }, "dst": "", "dst accumulated": "product_defect username aphoenix939, product_defect order_id 7916676427, product_defect email aphoenix939@email.com" }, { "turn id": 6, "user utterance": "how much long till it is refunded", "system response": "less than a week", "dialog history": " good afternoon, how can I help you? just wanted to check on the status of a refund sure, would you give me your full name or account ID Alessandro Phoenix aphoenix939 additional to this you would give me the order ID and email please 7916676427 aphoenix939@email.com no worries everything in order, soon I will indicate the status of your refund. great let me know It is currently in progress and the payment method with which it is being processed is online towards your credit card.", "original user side information": { "delexed": [ { "speaker": "customer", "text": "how much long till it is refunded", "turn_count": 17, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "less than a week", "turn_count": 18, "targets": [ "refund_status", "retrieve_utterance", null, [], 54 ], "candidates": [ 24365, 9776, 4053, 11673, 17860, 28282, 1908, 13529, 32098, 17749, 34158, 20623, 27176, 11275, 12096, 22717, 20988, 4333, 3648, 684, 11315, 670, 15520, 11800, 27268, 9315, 35608, 11110, 39238, 9500, 23923, 30885, 9822, 3536, 17962, 3565, 1305, 11886, 30271, 27795, 16851, 16197, 2992, 2101, 33489, 28525, 10542, 36775, 38585, 39058, 22713, 7488, 696, 4559, 89180, 22251, 3501, 35782, 14816, 35832, 37193, 30921, 4083, 28102, 23186, 1958, 737, 21874, 8332, 9924, 14969, 19265, 3753, 9424, 29563, 39853, 27922, 484, 6720, 18126, 22066, 32869, 32671, 22654, 25134, 28022, 15781, 4351, 31492, 8796, 6645, 3237, 5333, 31727, 37559, 35587, 32281, 6772, 11495, 7944 ] } ] }, "dst": "", "dst accumulated": "product_defect username aphoenix939, product_defect order_id 7916676427, product_defect email aphoenix939@email.com" }, { "turn id": 7, "user utterance": "great thanks for your help", "system response": "a pleasure to help you have a nice day", "dialog history": " good afternoon, how can I help you? just wanted to check on the status of a refund sure, would you give me your full name or account ID Alessandro Phoenix aphoenix939 additional to this you would give me the order ID and email please 7916676427 aphoenix939@email.com no worries everything in order, soon I will indicate the status of your refund. great let me know It is currently in progress and the payment method with which it is being processed is online towards your credit card. how much long till it is refunded less than a week", "original user side information": { "delexed": [ { "speaker": "customer", "text": "great thanks for your help", "turn_count": 19, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "a pleasure to help you", "turn_count": 20, "targets": [ "refund_status", "retrieve_utterance", null, [], 75 ], "candidates": [ 15122, 5795, 15403, 10443, 27479, 27572, 5656, 8117, 34623, 35753, 26395, 38000, 9343, 12006, 9327, 9634, 21565, 8074, 24440, 21856, 17068, 32675, 39131, 30139, 28142, 38039, 28853, 29078, 34717, 33552, 16659, 39354, 9987, 2067, 9807, 5105, 14082, 21405, 8726, 38610, 7989, 7054, 24770, 26315, 24355, 15884, 20551, 22220, 19279, 23471, 20350, 17765, 17101, 25585, 9763, 32478, 32666, 29130, 22284, 3009, 21786, 18020, 29884, 15036, 13502, 27020, 14947, 19313, 14857, 24293, 4526, 22092, 10200, 12331, 11422, 5324, 24213, 13087, 34906, 33690, 14182, 25480, 5263, 38717, 9458, 30072, 35242, 23285, 3475, 1104, 32991, 28006, 21768, 3503, 15142, 36267, 1139, 34707, 38681, 36963 ] }, { "speaker": "agent", "text": "have a nice day", "turn_count": 21, "targets": [ "refund_status", "retrieve_utterance", null, [], 53 ], "candidates": [ 9524, 10797, 3687, 13060, 934, 26702, 13109, 30347, 15450, 6206, 29004, 37275, 25592, 20739, 1601, 22815, 26057, 16156, 5473, 32565, 31968, 11960, 11674, 27821, 14330, 1560, 27304, 9206, 18744, 7066, 33265, 2469, 8186, 20656, 15972, 37101, 27325, 31666, 16598, 27805, 39547, 21973, 1238, 23636, 23717, 16160, 25632, 3410, 4735, 38547, 690, 32108, 39442, 175, 2220, 32421, 7379, 13611, 38080, 36714, 31299, 5766, 13242, 33784, 2751, 31487, 7746, 23663, 23944, 18528, 10048, 9398, 23867, 7961, 22264, 24254, 8965, 8917, 14276, 15615, 4115, 16549, 6618, 2133, 27796, 36353, 2757, 4001, 18366, 14263, 6502, 28219, 37446, 39750, 9953, 6506, 3023, 13960, 36616, 22599 ] } ] }, "dst": "", "dst accumulated": "product_defect username aphoenix939, product_defect order_id 7916676427, product_defect email aphoenix939@email.com" } ], "external knowledge non-flat": { "metadata": {}, "slots and values": { "product_defect": { "": [ "sanyaafzal785", "crystalm386", "dwilliams383", "rdomingo924", "chloez94", "alberts0", "nbouchard832", "sanyaa32", "joycewu9", "rodriguezd528" ], "": [ "sanyaa77@email.com", "sanyaa55@email.com", "ap350628@email.com", "alessandrop894@email.com", "ap574974@email.com", "aphoenix511@email.com", "dw706662@email.com", "cz514764@email.com", "sanyaafzal445@email.com", "davidwilliams473@email.com" ], "": [ "0129556379", "9158822241", "5353912267", "3870043563", "7189122746", "1007882638", "0646934557", "2762764761", "2661587788", "2710504879" ], "": [ "(659) 706-2848", "(822) 189-2832", "(772) 457-8093", "(652) 704-5471", "(337) 301-8558", "(977) 625-2661", "(089) 875-6007", "(288) 749-5627", "(720) 986-4183", "(716) 613-6340", "(354) 288-0475" ], "": [ "7646 brushwick dr", "8858 circle drive", "2773 kennedy st", "2456 1st ave", "4168 1st ave", "5919 1st ave", "6898 lexington ave", "6916 kennedy st", "0035 lexington ave", "9632 circle drive" ], "": [ "62231", "70124", "94971", "87341", "75954", "52461", "99130", "42146", "94955", "25708" ], "": [ "89.00", "94", "99", "64", "59", "79", "84", "49.00", "54", "64.00", "59.00", "89", "84.00", "74", "49", "69", "79.00" ], "": [ "r0ctwcfr6e", "eiydw2ip4y", "y99ygsxeyl", "hiklloulr9", "zm7tevnqd8", "5bwsmruszy", "verrll5tnl", "bylze8ajut", "iubol88mr2", "g8ozjjwjcg" ], "": [ "michael_kors shirt", "michael_kors jeans", "calvin_klein jacket", "guess jeans", "michael_kors boots", "guess jacket", "tommy_hilfiger shirt", "tommy_hilfiger jacket", "guess boots", "guess shirt" ] } }, "intents": {} }, "external knowledge": "()", "dst knowledge": "( product_defect : ( : ( sanyaafzal785 | crystalm386 | dwilliams383 | rdomingo924 | chloez94 | alberts0 | nbouchard832 | sanyaa32 | joycewu9 | rodriguezd528 ) | : ( sanyaa77@email.com | sanyaa55@email.com | ap350628@email.com | alessandrop894@email.com | ap574974@email.com | aphoenix511@email.com | dw706662@email.com | cz514764@email.com | sanyaafzal445@email.com | davidwilliams473@email.com ) | : ( 0129556379 | 9158822241 | 5353912267 | 3870043563 | 7189122746 | 1007882638 | 0646934557 | 2762764761 | 2661587788 | 2710504879 ) | : ( (659) 706-2848 | (822) 189-2832 | (772) 457-8093 | (652) 704-5471 | (337) 301-8558 | (977) 625-2661 | (089) 875-6007 | (288) 749-5627 | (720) 986-4183 | (716) 613-6340 | (354) 288-0475 ) | : ( 7646 brushwick dr | 8858 circle drive | 2773 kennedy st | 2456 1st ave | 4168 1st ave | 5919 1st ave | 6898 lexington ave | 6916 kennedy st | 0035 lexington ave | 9632 circle drive ) | : ( 62231 | 70124 | 94971 | 87341 | 75954 | 52461 | 99130 | 42146 | 94955 | 25708 ) | : ( 89.00 | 94 | 99 | 64 | 59 | 79 | 84 | 49.00 | 54 | 64.00 | 59.00 | 89 | 84.00 | 74 | 49 | 69 | 79.00 ) | : ( r0ctwcfr6e | eiydw2ip4y | y99ygsxeyl | hiklloulr9 | zm7tevnqd8 | 5bwsmruszy | verrll5tnl | bylze8ajut | iubol88mr2 | g8ozjjwjcg ) | : ( michael_kors shirt | michael_kors jeans | calvin_klein jacket | guess jeans | michael_kors boots | guess jacket | tommy_hilfiger shirt | tommy_hilfiger jacket | guess boots | guess shirt )))", "intent knowledge": "()", "prompt": [ "This is a bot helping users to solve issues about refunds and returns. Given the dialog context and external database, please generate a relevant system response for the user.", "This bot assists users to solve issues about refunds and returns. Based on the dialogue context and information from the external database, please generate an appropriate response for the user.", "This bot helps users to solve issues about refunds and returns. Based on the conversation history and available external data, please generate a relevant system response for the user.", "The purpose of this bot is to assist users to solve issues about refunds and returns. Considering the dialogue context and the information available in the external database, please provide a fitting response for the user.", "This bot is designed to help users solve issues about refunds and returns. By utilizing the current dialog context and external resources, generate a fitting response for the user." ] }, "ABCD--train--3": { "original dialog id": 3695, "dialog index": 3, "original dialog info": { "personal": { "customer_name": "joyce wu", "member_level": "bronze", "phone": "(859) 787-9085" }, "order": { "street_address": "9998 lincoln ave", "full_address": "9998 lincoln ave raleigh, mi 14573", "city": "raleigh", "state": "mi", "zip_code": "14573" }, "product": { "names": [], "amounts": [] }, "flow": "storewide_query", "subflow": "timing_4" }, "log": [ { "turn id": 1, "user utterance": "HEY HO!", "system response": "good afternoon, how can I help you?", "dialog history": "", "original user side information": { "delexed": [ { "speaker": "customer", "text": "hey ho!", "turn_count": 1, "targets": [ "timing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "good afternoon, how can i help you?", "turn_count": 2, "targets": [ "timing", "retrieve_utterance", null, [], 84 ], "candidates": [ 39164, 39503, 19741, 26533, 32271, 23459, 34574, 36982, 37676, 2379, 14153, 1206, 4722, 34703, 32404, 21279, 32348, 20634, 11803, 36097, 13318, 36503, 32939, 19814, 1531, 8656, 2029, 4444, 5772, 19485, 39013, 28731, 24926, 25883, 1825, 34189, 22788, 10296, 28444, 1846, 31125, 20795, 6909, 25720, 11217, 37411, 23302, 19847, 35546, 36575, 18639, 16863, 37314, 16376, 10263, 28461, 29633, 8721, 23602, 33383, 28529, 8587, 25486, 37250, 17372, 17189, 34237, 37347, 27250, 3900, 31773, 16693, 37021, 20941, 25138, 34150, 36890, 2791, 28026, 8547, 3168, 30272, 23412, 20177, 64, 29660, 16407, 10504, 20478, 30698, 10185, 36923, 25273, 8219, 14214, 17473, 20342, 11168, 13919, 32054 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 2, "user utterance": "I've got a promo code and I want to know when they expire. I'd like to use it to buy some hats for my cat.", "system response": "sure! let me check that. one moment please", "dialog history": " HEY HO! good afternoon, how can I help you?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "i've got a promo code and i want to know when they expire.", "turn_count": 3, "targets": [ "timing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "i'd like to use it to buy some hats for my cat.", "turn_count": 4, "targets": [ "timing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "sure! let me check that.", "turn_count": 5, "targets": [ "timing", "retrieve_utterance", null, [], 16 ], "candidates": [ 10844, 13728, 14775, 1071, 29426, 24806, 36541, 33939, 33735, 18154, 18909, 15072, 1973, 34726, 4323, 32318, 28729, 7854, 14831, 29459, 9259, 3125, 35708, 35611, 7891, 4783, 4290, 17250, 7242, 38026, 23942, 36819, 30138, 4241, 29326, 27354, 29200, 38765, 22335, 11502, 39718, 3303, 31929, 34066, 12568, 31363, 32473, 27696, 4941, 35304, 29957, 21824, 32443, 38447, 18061, 22134, 38824, 27679, 7916, 36006, 9781, 34338, 16417, 35963, 14102, 27523, 17778, 8889, 4849, 21189, 39230, 6386, 16956, 37509, 25644, 1818, 27316, 37122, 28629, 29544, 28561, 20760, 32805, 5924, 38404, 23419, 3733, 25878, 28772, 39519, 30858, 31548, 38205, 2054, 34631, 35057, 38306, 3520, 17483, 6625 ] }, { "speaker": "agent", "text": "one moment please", "turn_count": 6, "targets": [ "timing", "retrieve_utterance", null, [], 26 ], "candidates": [ 16592, 25564, 21570, 28645, 33993, 34859, 39966, 25679, 28026, 24091, 20723, 12986, 10659, 9398, 5656, 1228, 11120, 27406, 6738, 38367, 859, 4053, 18358, 32138, 16816, 29857, 1151, 22209, 25601, 1341, 12947, 9677, 39978, 23243, 22341, 5002, 1225, 6917, 28705, 21128, 16757, 24981, 20900, 36653, 11208, 20265, 21335, 38751, 11572, 2410, 1754, 3437, 8446, 15331, 771, 10591, 19864, 15065, 718, 8870, 2416, 612, 36483, 9733, 11099, 20087, 4647, 8449, 7561, 3355, 1180, 23799, 9728, 3819, 17966, 35426, 12628, 37392, 26072, 34451, 30333, 18581, 9343, 12714, 15414, 6399, 14877, 28319, 30865, 23276, 12559, 38309, 31525, 8768, 2352, 13342, 21841, 32593, 322, 32899 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 3, "user utterance": "Some people think it's funny to put hats on cats...I do not feel that way.", "system response": "cats deserve to look good too", "dialog history": " HEY HO! good afternoon, how can I help you? I've got a promo code and I want to know when they expire. I'd like to use it to buy some hats for my cat. sure! let me check that. one moment please", "original user side information": { "delexed": [ { "speaker": "customer", "text": "some people think it's funny to put hats on cats...i do not feel that way.", "turn_count": 7, "targets": [ "timing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "cats deserve to look good too", "turn_count": 8, "targets": [ "timing", "retrieve_utterance", null, [], 54 ], "candidates": [ 39228, 39186, 9723, 1795, 33707, 6751, 30794, 18451, 28493, 7206, 17736, 9789, 22169, 37138, 34050, 39891, 23713, 38594, 26737, 25209, 10474, 21403, 31948, 30975, 10411, 1031, 14855, 10366, 23296, 13198, 17235, 31107, 4278, 17500, 707, 9268, 11024, 18719, 24352, 6637, 8989, 28800, 36716, 114, 21232, 2242, 14112, 6968, 33897, 26895, 26029, 13926, 12465, 12642, 59791, 21019, 12529, 16531, 13765, 24438, 16146, 7085, 28281, 12883, 8896, 25116, 29426, 28152, 29222, 21207, 19155, 34398, 30938, 37575, 33385, 20604, 33756, 24353, 23469, 32610, 24273, 39875, 37211, 10442, 32598, 12099, 131, 8629, 12282, 5292, 13697, 37905, 18479, 16131, 24642, 14700, 7527, 26861, 16215, 9497 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 4, "user utterance": "exactly!", "system response": "ok, just to verify you already tried to use the code?", "dialog history": " HEY HO! good afternoon, how can I help you? I've got a promo code and I want to know when they expire. I'd like to use it to buy some hats for my cat. sure! let me check that. one moment please Some people think it's funny to put hats on cats...I do not feel that way. cats deserve to look good too", "original user side information": { "delexed": [ { "speaker": "customer", "text": "exactly!", "turn_count": 9, "targets": [ "timing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "ok, just to verify you already tried to use the code?", "turn_count": 10, "targets": [ "timing", "retrieve_utterance", null, [], 77 ], "candidates": [ 34582, 4472, 30585, 5085, 35302, 23845, 32789, 28743, 12918, 32378, 12836, 26081, 39434, 1713, 15342, 7054, 10932, 13986, 14808, 28093, 1981, 22259, 11905, 454, 28757, 29233, 12294, 39775, 19548, 26195, 2359, 16518, 7466, 19781, 5531, 1836, 37113, 127, 30973, 15759, 11912, 34181, 33054, 35359, 2264, 34247, 9779, 12037, 39034, 7416, 36651, 32585, 27993, 4926, 32159, 13652, 29937, 28248, 4844, 13525, 20326, 1345, 1948, 24484, 33542, 9187, 14120, 21194, 2372, 20902, 38690, 28009, 1391, 33117, 15061, 17201, 31693, 59792, 37137, 8564, 10804, 13317, 7996, 7773, 35155, 22191, 17957, 19044, 5998, 39815, 26806, 21822, 1990, 22452, 1833, 34130, 11078, 32373, 33233, 26117 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 5, "user utterance": "No, I just want to see how long they last for.", "system response": "Ok, sorry for the doubt and I will answer your question. one moment please", "dialog history": " HEY HO! good afternoon, how can I help you? I've got a promo code and I want to know when they expire. I'd like to use it to buy some hats for my cat. sure! let me check that. one moment please Some people think it's funny to put hats on cats...I do not feel that way. cats deserve to look good too exactly! ok, just to verify you already tried to use the code?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "no, i just want to see how long they last for.", "turn_count": 11, "targets": [ "timing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "ok, sorry for the doubt and i will answer your question.", "turn_count": 12, "targets": [ "timing", "retrieve_utterance", null, [], 43 ], "candidates": [ 35048, 38262, 2379, 39852, 8620, 8754, 753, 31347, 16446, 15811, 8862, 17752, 14713, 9643, 29035, 520, 22071, 23073, 11101, 37471, 22145, 31678, 24901, 37923, 29549, 12545, 22162, 4904, 3309, 2584, 11895, 38638, 37494, 38058, 23223, 1810, 38843, 12899, 9244, 16362, 29943, 29968, 15891, 1267, 21604, 36132, 21755, 32978, 13227, 7169, 32536, 23176, 2330, 32532, 19555, 2832, 24358, 26490, 36182, 29600, 21880, 29316, 16841, 31508, 39308, 38684, 22221, 17346, 15549, 19859, 26117, 11391, 36094, 19272, 218, 18691, 3922, 1487, 32728, 38606, 25248, 9952, 11438, 2337, 2212, 37646, 25552, 14969, 19443, 17389, 10661, 33840, 18761, 4585, 28940, 8364, 20778, 12706, 31029, 33497 ] }, { "speaker": "agent", "text": "one moment please", "turn_count": 13, "targets": [ "timing", "retrieve_utterance", null, [], 65 ], "candidates": [ 38291, 33270, 36174, 6331, 33929, 34069, 791, 9569, 21946, 6284, 32112, 39970, 31212, 29385, 14187, 464, 33096, 30040, 22789, 29923, 37223, 32954, 21544, 26658, 22909, 38052, 28811, 19019, 21357, 19928, 1172, 14113, 665, 29919, 37301, 6497, 11396, 15080, 32874, 9574, 8658, 3017, 7283, 16978, 27406, 3347, 14105, 17399, 19292, 29977, 37097, 38155, 23549, 31456, 35210, 30588, 18923, 21729, 17501, 1837, 29487, 34748, 33812, 25969, 26952, 1151, 17095, 14489, 30194, 29280, 5792, 12960, 4384, 11586, 12070, 33061, 15117, 15121, 31441, 14732, 39783, 6995, 35266, 18753, 35184, 29601, 28566, 28423, 29476, 18038, 20442, 5761, 33874, 21160, 3926, 39268, 19673, 10273, 4914, 19360 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 6, "user utterance": "", "system response": "Ok, all promo codes expire after 7 days without fail.", "dialog history": " HEY HO! good afternoon, how can I help you? I've got a promo code and I want to know when they expire. I'd like to use it to buy some hats for my cat. sure! let me check that. one moment please Some people think it's funny to put hats on cats...I do not feel that way. cats deserve to look good too exactly! ok, just to verify you already tried to use the code? No, I just want to see how long they last for. Ok, sorry for the doubt and I will answer your question. one moment please", "original user side information": { "delexed": [] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "ok, all promo codes expire after 7 days without fail.", "turn_count": 17, "targets": [ "timing", "retrieve_utterance", null, [], 9 ], "candidates": [ 30006, 15010, 15853, 23037, 7157, 11720, 36193, 33936, 37371, 59794, 23205, 39361, 16275, 1857, 537, 25685, 29083, 7908, 27943, 21285, 15636, 28069, 737, 21215, 23093, 8999, 27389, 17007, 22554, 22312, 3672, 24047, 534, 29979, 10195, 9707, 10085, 15847, 26986, 3288, 4530, 35338, 13269, 12455, 34950, 34391, 27654, 25491, 30738, 24697, 19108, 4633, 20919, 30897, 10197, 22551, 28583, 7259, 24846, 37947, 10824, 32998, 20505, 5372, 11035, 10767, 33643, 31057, 37716, 2947, 16755, 17173, 31775, 30540, 18054, 18769, 15888, 6978, 20946, 9133, 15508, 23413, 3442, 24045, 35484, 19927, 30157, 10063, 11840, 34270, 34884, 35346, 21836, 29319, 21635, 9433, 24486, 25813, 35138, 14041 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 7, "user utterance": "Perfect. Thanks", "system response": "not problem! a pleasure to help you and your cat too", "dialog history": " HEY HO! good afternoon, how can I help you? I've got a promo code and I want to know when they expire. I'd like to use it to buy some hats for my cat. sure! let me check that. one moment please Some people think it's funny to put hats on cats...I do not feel that way. cats deserve to look good too exactly! ok, just to verify you already tried to use the code? No, I just want to see how long they last for. Ok, sorry for the doubt and I will answer your question. one moment please Ok, all promo codes expire after 7 days without fail.", "original user side information": { "delexed": [ { "speaker": "customer", "text": "perfect. thanks", "turn_count": 18, "targets": [ "timing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "not problem! a pleasure to help you and your cat too", "turn_count": 19, "targets": [ "timing", "retrieve_utterance", null, [], 5 ], "candidates": [ 699, 1195, 39789, 25572, 14019, 59795, 1224, 2508, 9189, 31446, 19913, 25660, 34553, 16516, 23734, 10970, 11596, 26202, 15966, 7238, 22832, 37398, 21133, 12995, 17042, 24424, 16320, 2707, 6587, 11212, 10550, 34514, 826, 23322, 34479, 23205, 13880, 20546, 34292, 8441, 33886, 28440, 6838, 8737, 28080, 36057, 11831, 39485, 20161, 9474, 15858, 4801, 27566, 21613, 20791, 16268, 26924, 2472, 925, 5087, 12432, 21544, 2721, 14376, 2886, 19596, 36061, 18158, 7205, 24563, 15803, 20867, 17815, 35472, 32340, 4503, 20582, 26701, 22205, 14921, 38243, 4711, 13125, 36379, 7036, 24524, 37042, 11720, 11499, 39482, 34962, 18056, 2221, 15541, 34857, 1833, 17399, 35623, 1444, 18258 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 8, "user utterance": "That's all, have a great day! Don't forget to spay or neuter your pet!", "system response": "have a nice day I won't", "dialog history": " HEY HO! good afternoon, how can I help you? I've got a promo code and I want to know when they expire. I'd like to use it to buy some hats for my cat. sure! let me check that. one moment please Some people think it's funny to put hats on cats...I do not feel that way. cats deserve to look good too exactly! ok, just to verify you already tried to use the code? No, I just want to see how long they last for. Ok, sorry for the doubt and I will answer your question. one moment please Ok, all promo codes expire after 7 days without fail. Perfect. Thanks not problem! a pleasure to help you and your cat too", "original user side information": { "delexed": [ { "speaker": "customer", "text": "that's all, have a great day! don't forget to spay or neuter your pet!", "turn_count": 20, "targets": [ "timing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "have a nice day", "turn_count": 21, "targets": [ "timing", "retrieve_utterance", null, [], 58 ], "candidates": [ 36493, 18159, 5578, 27063, 4233, 10924, 1680, 1649, 5245, 15688, 13171, 3405, 4066, 16434, 14380, 3450, 18595, 13598, 33768, 24379, 34430, 15215, 12628, 3970, 4577, 9636, 34474, 31626, 24178, 5971, 3030, 34729, 25481, 31541, 7338, 21924, 25035, 1674, 30746, 14223, 17895, 16925, 3491, 38011, 30218, 12139, 5375, 3113, 30301, 12329, 79, 38101, 19017, 17534, 14961, 35347, 3621, 37224, 175, 15783, 9905, 12246, 34601, 23710, 9567, 34061, 37385, 8247, 12121, 5566, 7125, 659, 8419, 15320, 6792, 35020, 9626, 16527, 1017, 34367, 26341, 29264, 17446, 39783, 23920, 6354, 34884, 20918, 20771, 13638, 34772, 29512, 28990, 25058, 14818, 15012, 10890, 35350, 36261, 20610 ] }, { "speaker": "agent", "text": "i won't", "turn_count": 22, "targets": [ "timing", "retrieve_utterance", null, [], 1 ], "candidates": [ 21334, 398, 21088, 21906, 3065, 17946, 9955, 29762, 4947, 18674, 34688, 3142, 34465, 9291, 38234, 10153, 27485, 8134, 14478, 33172, 3251, 2148, 18798, 8770, 39186, 38758, 30315, 3879, 27454, 32840, 34165, 27370, 31315, 7482, 23211, 16917, 31197, 15722, 28294, 2291, 31821, 17739, 1973, 6139, 24289, 19065, 3807, 27706, 21273, 1403, 11114, 12367, 24348, 12679, 23343, 28068, 28508, 18641, 7250, 34502, 8323, 2005, 19868, 24012, 22588, 24923, 38251, 6924, 22497, 36863, 6714, 17370, 11182, 15068, 10763, 39789, 29382, 22430, 20829, 39763, 39804, 32303, 15518, 36084, 3389, 3977, 32158, 3156, 27969, 2697, 19862, 32244, 29550, 27145, 31817, 28370, 35069, 3973, 7034, 9709 ] } ] }, "dst": "", "dst accumulated": "" } ], "external knowledge non-flat": { "metadata": {}, "slots and values": { "storewide_query": { "": [ "94", "69", "99", "64", "59", "79", "89", "54", "74", "49", "84" ], "": [ "guess jacket", "guess shirt", "guess boots", "guess jeans" ], "": [ "(925) 256-0903", "(634) 811-2214", "(913) 173-1617", "(944) 427-5361", "(230) 024-1800", "(444) 845-9908", "(311) 951-7884", "(708) 623-6750", "(620) 328-9301", "(947) 568-6249", "(329) 326-1717", "(632) 318-8481" ], "": [ "3910 lincoln ave", "8978 kennedy st", "0043 brushwick dr", "6203 circle drive", "4206 brushwick dr", "9871 2nd ave", "4715 brushwick dr", "8160 woodshore st", "2659 2nd ave", "1921 lincoln ave", "5471 brushwick dr", "8716 lincoln ave", "2001 circle drive", "0529 2nd ave" ], "": [ "8362", "87118", "28848", "19216", "70309", "990", "62134", "19216", "57907", "1255" ] } }, "intents": {} }, "external knowledge": "()", "dst knowledge": "( storewide_query : ( : ( 94 | 69 | 99 | 64 | 59 | 79 | 89 | 54 | 74 | 49 | 84 ) | : ( guess jacket | guess shirt | guess boots | guess jeans ) | : ( (925) 256-0903 | (634) 811-2214 | (913) 173-1617 | (944) 427-5361 | (230) 024-1800 | (444) 845-9908 | (311) 951-7884 | (708) 623-6750 | (620) 328-9301 | (947) 568-6249 | (329) 326-1717 | (632) 318-8481 ) | : ( 3910 lincoln ave | 8978 kennedy st | 0043 brushwick dr | 6203 circle drive | 4206 brushwick dr | 9871 2nd ave | 4715 brushwick dr | 8160 woodshore st | 2659 2nd ave | 1921 lincoln ave | 5471 brushwick dr | 8716 lincoln ave | 2001 circle drive | 0529 2nd ave ) | : ( 8362 | 87118 | 28848 | 19216 | 70309 | 990 | 62134 | 19216 | 57907 | 1255 )))", "intent knowledge": "()", "prompt": [ "This is a bot helping users to find answers to FAQ questions about pricing, timing, membership or features. Given the dialog context and external database, please generate a relevant system response for the user.", "This bot assists users to find answers to FAQ questions about pricing, timing, membership or features. Based on the dialogue context and information from the external database, please generate an appropriate response for the user.", "This bot helps users to find answers to FAQ questions about pricing, timing, membership or features. Based on the conversation history and available external data, please generate a relevant system response for the user.", "The purpose of this bot is to assist users to find answers to FAQ questions about pricing, timing, membership or features. Considering the dialogue context and the information available in the external database, please provide a fitting response for the user.", "This bot is designed to help users find answers to FAQ questions about pricing, timing, membership or features. By utilizing the current dialog context and external resources, generate a fitting response for the user." ] }, "ABCD--train--4": { "original dialog id": 5798, "dialog index": 4, "original dialog info": { "personal": { "account_id": "xjiw8ufp3b", "customer_name": "crystal minh", "email": "cminh948@email.com", "member_level": "silver", "phone": "(656) 332-6844", "username": "cminh948" }, "order": { "street_address": "9723 primrose ave", "full_address": "9723 primrose ave newark, mi 85971", "city": "newark", "num_products": "3", "order_id": "4870952797", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-30", "shipping_status": "in transit", "state": "mi", "zip_code": "85971" }, "product": { "names": [ "tommy_hilfiger shirt", "michael_kors shirt", "michael_kors shirt" ], "amounts": [ 94, 79, 54 ] }, "flow": "shipping_issue", "subflow": "manage" }, "log": [ { "turn id": 1, "user utterance": "", "system response": "Welcome to AcmeBrands! How can I help you?", "dialog history": "", "original user side information": { "delexed": [] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "welcome to acmebrands! how can i help you?", "turn_count": 1, "targets": [ "manage", "retrieve_utterance", null, [], 76 ], "candidates": [ 18751, 1446, 36927, 39498, 20764, 17898, 13779, 31546, 28181, 28933, 36882, 17141, 21087, 33087, 6976, 35370, 8138, 15291, 9956, 26762, 3958, 28468, 38965, 1940, 14999, 36606, 37788, 28844, 30201, 26218, 16857, 19670, 14273, 29174, 6479, 139, 20631, 27526, 33148, 12703, 31913, 30473, 6736, 14324, 16004, 14473, 16727, 34184, 14415, 22228, 29390, 8970, 4257, 11492, 21763, 34050, 28397, 14695, 30453, 25411, 20688, 9112, 19178, 20303, 32406, 18464, 18742, 1543, 27988, 29485, 35529, 22842, 17073, 6200, 33949, 36126, 10511, 4835, 39770, 3389, 26343, 26234, 24880, 32890, 35546, 1313, 29660, 9928, 12676, 39625, 2839, 8614, 5733, 32312, 12264, 15665, 18200, 36526, 36939, 4504 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 2, "user utterance": "Hello, I would like to change my shipping deatails as they have changed recently due to a move", "system response": "I would be happy to help you with that Is there an outstanding order? Or is this just an update to your account?", "dialog history": " Welcome to AcmeBrands! How can I help you?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "hello, i would like to change my shipping deatails as they have changed recently due to a move", "turn_count": 2, "targets": [ "manage", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "i would be happy to help you with that", "turn_count": 3, "targets": [ "manage", "retrieve_utterance", null, [], 93 ], "candidates": [ 18671, 31904, 5172, 35496, 13089, 36190, 23730, 25104, 35366, 15818, 16219, 36472, 876, 1882, 1791, 16405, 33450, 5997, 33204, 10928, 14276, 85, 24256, 24218, 5622, 38764, 25365, 33374, 36016, 37398, 37695, 11986, 7993, 30747, 19106, 37877, 10342, 9776, 3998, 5766, 14954, 23615, 3089, 34007, 6877, 7228, 5896, 36775, 38754, 17409, 19511, 322, 29596, 5478, 6605, 13254, 39830, 38501, 25728, 6354, 26390, 1588, 21227, 29725, 15551, 27454, 499, 2157, 34330, 28479, 34994, 26681, 21544, 14791, 11092, 34189, 38289, 24115, 39187, 14113, 25379, 25345, 28297, 27761, 4754, 15793, 7618, 17191, 20401, 27516, 25876, 8304, 5845, 9205, 3269, 28651, 1906, 10447, 8089, 15817 ] }, { "speaker": "agent", "text": "is there an outstanding order?", "turn_count": 4, "targets": [ "manage", "retrieve_utterance", null, [], 79 ], "candidates": [ 10656, 11301, 23739, 5167, 11106, 19247, 19830, 4561, 7192, 39506, 34648, 7428, 23761, 4452, 21428, 35945, 23663, 458, 10309, 6231, 26453, 20483, 30105, 24564, 16518, 6618, 2230, 2722, 37243, 24624, 2900, 9320, 23623, 25070, 24011, 14236, 18571, 22261, 10442, 1607, 2941, 30910, 34308, 16182, 22584, 1038, 243, 1262, 21106, 33965, 15015, 24118, 11312, 39314, 24332, 20931, 26164, 9267, 8226, 23337, 10072, 22320, 1436, 27114, 24235, 17749, 25378, 15146, 31928, 5853, 12971, 30591, 8589, 29618, 24992, 26772, 5598, 16067, 22382, 29582, 16238, 28964, 14512, 20584, 29977, 21466, 15688, 30425, 16954, 35669, 17481, 33502, 1380, 28253, 15812, 35056, 18636, 19934, 17758, 3815 ] }, { "speaker": "agent", "text": "or is this just an update to your account?", "turn_count": 5, "targets": [ "manage", "retrieve_utterance", null, [], 82 ], "candidates": [ 17417, 35648, 21992, 38625, 38266, 38906, 17185, 15288, 39823, 26814, 26336, 29028, 19573, 30758, 32262, 16560, 33916, 31034, 3954, 25438, 18112, 7861, 19188, 13123, 29833, 11919, 36260, 27258, 33668, 21479, 38581, 22480, 13296, 39686, 3520, 14858, 36246, 18038, 36665, 8095, 2816, 12327, 12519, 31502, 26269, 15028, 14479, 24187, 8783, 32555, 21295, 4300, 30617, 16829, 25749, 13735, 10212, 7111, 13096, 36286, 12232, 34602, 38659, 11894, 30752, 29624, 28166, 27759, 16583, 572, 5288, 12497, 5995, 35270, 2576, 3310, 8715, 7733, 18671, 22898, 15707, 24796, 70800, 23905, 30957, 28793, 12458, 5961, 21044, 8056, 37864, 26292, 36573, 29966, 24345, 34048, 18476, 17526, 34635, 19810 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 3, "user utterance": "Yes my order id is 4870952797", "system response": "What is your name please?", "dialog history": " Welcome to AcmeBrands! How can I help you? Hello, I would like to change my shipping deatails as they have changed recently due to a move I would be happy to help you with that Is there an outstanding order? Or is this just an update to your account?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "yes my order id is ", "turn_count": 6, "targets": [ "manage", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "what is your name please?", "turn_count": 7, "targets": [ "manage", "retrieve_utterance", null, [], 20 ], "candidates": [ 34014, 17417, 16777, 18962, 38658, 27284, 15132, 20265, 10876, 30384, 13397, 5165, 38620, 19431, 21892, 20136, 33197, 28408, 23382, 28718, 5224, 13886, 25581, 26846, 5387, 1233, 8766, 1308, 32624, 20952, 3725, 4295, 32203, 7641, 20829, 31217, 39839, 6546, 10413, 6527, 12805, 6694, 18130, 24074, 8714, 20351, 31669, 33547, 18310, 31741, 6547, 8459, 6938, 13143, 21067, 30807, 7267, 33853, 24859, 2125, 4381, 27972, 3642, 28389, 37784, 4269, 8516, 11149, 2950, 4774, 32404, 8477, 26922, 12333, 29564, 15580, 17059, 13014, 26929, 29962, 9299, 32054, 3217, 37664, 17453, 22285, 26758, 37585, 11873, 13779, 20789, 36773, 21609, 30220, 15611, 35124, 23522, 28322, 31234, 6122 ] } ] }, "dst": "shipping_issue order_id 4870952797", "dst accumulated": "shipping_issue order_id 4870952797" }, { "turn id": 4, "user utterance": "Crystal Minh", "system response": "What is the shipping status of the order?", "dialog history": " Welcome to AcmeBrands! How can I help you? Hello, I would like to change my shipping deatails as they have changed recently due to a move I would be happy to help you with that Is there an outstanding order? Or is this just an update to your account? Yes my order id is 4870952797 What is your name please?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "crystal minh", "turn_count": 8, "targets": [ "manage", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "what is the shipping status of the order?", "turn_count": 10, "targets": [ "manage", "retrieve_utterance", null, [], 50 ], "candidates": [ 7704, 23475, 7701, 38729, 7579, 39251, 2992, 38278, 21726, 3761, 30866, 19608, 34624, 23905, 19370, 38836, 2364, 38560, 17589, 22588, 13009, 35763, 8143, 3637, 22864, 9401, 12251, 144, 12447, 5767, 16970, 140, 19381, 22202, 14238, 28962, 33796, 24965, 26077, 11839, 31370, 34127, 8931, 37098, 29254, 33296, 19890, 4372, 2321, 6158, 1377, 39441, 13611, 19471, 30326, 16220, 21166, 18131, 26455, 24785, 26019, 14002, 26412, 7898, 29395, 35226, 20472, 11571, 9350, 3421, 13905, 5039, 10542, 13879, 24185, 14202, 24814, 25535, 36389, 20106, 2567, 33251, 27849, 26136, 4858, 30906, 34588, 22523, 38093, 22375, 20028, 6541, 29374, 5773, 15556, 18276, 34280, 4917, 22474, 28009 ] } ] }, "dst": "", "dst accumulated": "shipping_issue order_id 4870952797" }, { "turn id": 5, "user utterance": "In Transit", "system response": "Next I need to validate your purchase. I will need your username and email.", "dialog history": " Welcome to AcmeBrands! How can I help you? Hello, I would like to change my shipping deatails as they have changed recently due to a move I would be happy to help you with that Is there an outstanding order? Or is this just an update to your account? Yes my order id is 4870952797 What is your name please? Crystal Minh What is the shipping status of the order?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "in transit", "turn_count": 11, "targets": [ "manage", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "next i need to validate your purchase. i will need your username and email.", "turn_count": 13, "targets": [ "manage", "retrieve_utterance", null, [], 50 ], "candidates": [ 11189, 19512, 29327, 10520, 37726, 32776, 28633, 30042, 9927, 17478, 39883, 39829, 4972, 3590, 22435, 23675, 34070, 5275, 28212, 13215, 117, 8684, 25492, 2471, 29677, 36184, 33935, 9682, 25923, 25790, 10748, 17135, 29555, 34129, 35213, 14524, 7114, 12664, 6721, 26237, 22482, 16062, 20502, 13538, 12191, 34925, 20144, 401, 24322, 4989, 19439, 16630, 24408, 33584, 23499, 27233, 22849, 36187, 21457, 33823, 28194, 6328, 34389, 28132, 24297, 12588, 23269, 4683, 8563, 1742, 35553, 34110, 13825, 11840, 25280, 14717, 22195, 31736, 18575, 16380, 21486, 38582, 33839, 24882, 17938, 16710, 38999, 7534, 25757, 13622, 6335, 4994, 27507, 23477, 22456, 1427, 23224, 32417, 2680, 17838 ] } ] }, "dst": "", "dst accumulated": "shipping_issue order_id 4870952797" }, { "turn id": 6, "user utterance": "cminh948, cminh948@email.com", "system response": "thank you and the new address please?", "dialog history": " Welcome to AcmeBrands! How can I help you? Hello, I would like to change my shipping deatails as they have changed recently due to a move I would be happy to help you with that Is there an outstanding order? Or is this just an update to your account? Yes my order id is 4870952797 What is your name please? Crystal Minh What is the shipping status of the order? In Transit Next I need to validate your purchase. I will need your username and email.", "original user side information": { "delexed": [ { "speaker": "customer", "text": ", ", "turn_count": 14, "targets": [ "manage", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "thank you", "turn_count": 16, "targets": [ "manage", "retrieve_utterance", null, [], 44 ], "candidates": [ 31797, 39479, 36420, 37297, 32175, 29081, 17642, 21626, 33279, 10795, 25531, 3824, 18040, 36938, 35904, 23179, 38080, 29239, 12273, 16695, 14377, 30958, 7681, 15333, 2929, 30782, 21003, 26236, 17462, 6008, 22085, 22562, 26242, 19262, 30850, 6775, 38637, 22023, 5377, 6345, 34697, 2364, 32384, 2938, 333, 14431, 39949, 19000, 31370, 21336, 29374, 12659, 5164, 26356, 21655, 6154, 21683, 32762, 24910, 21495, 37282, 30906, 26838, 36186, 2542, 25964, 7769, 5004, 10910, 10881, 28280, 6253, 20949, 28783, 4681, 9931, 14406, 3000, 32449, 24563, 5847, 39547, 1368, 27092, 31385, 11572, 13052, 26069, 7746, 1003, 10013, 23354, 2801, 20382, 32590, 36215, 32089, 2899, 28112, 36608 ] }, { "speaker": "agent", "text": "and the new address please?", "turn_count": 17, "targets": [ "manage", "retrieve_utterance", null, [], 2 ], "candidates": [ 1487, 26229, 70803, 27384, 36065, 30385, 2926, 25504, 4319, 20589, 24064, 17358, 17453, 38024, 35209, 18797, 4317, 9121, 18588, 32825, 833, 705, 7399, 25746, 36793, 6585, 31244, 26805, 19135, 28615, 8759, 1879, 1063, 24283, 24042, 36142, 27606, 29479, 18177, 30285, 34989, 29959, 25516, 23260, 21383, 19646, 16958, 21969, 21915, 9425, 9262, 38843, 28644, 26542, 21091, 19281, 16416, 4232, 35379, 12592, 4843, 35062, 21400, 38899, 24235, 22640, 32433, 12075, 26738, 2620, 29370, 18718, 19860, 34029, 29993, 9748, 30565, 32771, 21393, 38396, 29203, 12747, 29688, 38870, 36792, 31539, 30932, 30657, 9641, 622, 2267, 36354, 32947, 3545, 12235, 3018, 27833, 31187, 12876, 30631 ] } ] }, "dst": "shipping_issue username cminh948, shipping_issue email cminh948@email.com", "dst accumulated": "shipping_issue order_id 4870952797, shipping_issue username cminh948, shipping_issue email cminh948@email.com" }, { "turn id": 7, "user utterance": "9756 Primrose Street Newark, MI 85971", "system response": "All taken care of! Is there anything else today?", "dialog history": " Welcome to AcmeBrands! How can I help you? Hello, I would like to change my shipping deatails as they have changed recently due to a move I would be happy to help you with that Is there an outstanding order? Or is this just an update to your account? Yes my order id is 4870952797 What is your name please? Crystal Minh What is the shipping status of the order? In Transit Next I need to validate your purchase. I will need your username and email. cminh948, cminh948@email.com thank you and the new address please?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "9756 primrose street newark, mi ", "turn_count": 18, "targets": [ "manage", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "all taken care of!", "turn_count": 20, "targets": [ "manage", "retrieve_utterance", null, [], 70 ], "candidates": [ 34844, 1668, 23644, 18192, 17276, 39425, 14476, 20513, 32788, 6801, 30515, 6110, 30364, 3546, 31258, 21224, 16910, 16096, 147, 22373, 28266, 18692, 10693, 18709, 11002, 17766, 38635, 8069, 32216, 839, 1127, 23429, 24363, 7288, 26367, 31765, 9019, 16521, 29995, 9137, 21988, 33247, 13568, 11631, 19514, 22325, 19751, 18675, 33151, 29515, 2024, 2406, 20463, 5508, 30379, 4387, 11213, 3105, 34704, 38988, 13163, 32280, 26516, 29342, 15342, 4839, 38508, 23949, 7135, 20606, 37220, 17977, 19420, 22990, 15744, 31268, 13864, 1864, 21677, 34149, 23502, 29888, 35985, 15986, 30560, 29721, 35724, 3563, 13544, 3871, 4768, 15176, 20756, 39431, 21015, 15711, 33017, 9739, 14506, 30485 ] }, { "speaker": "agent", "text": "is there anything else today?", "turn_count": 21, "targets": [ "manage", "retrieve_utterance", null, [], 42 ], "candidates": [ 15434, 33573, 18571, 30933, 1378, 38487, 22740, 14442, 20527, 19354, 15822, 1094, 35103, 26213, 3752, 2223, 31031, 7918, 8403, 5233, 37841, 38008, 39332, 2787, 7258, 6807, 3672, 31814, 39122, 8706, 18469, 28811, 34223, 37561, 13343, 9091, 33288, 6974, 21033, 23222, 3764, 17331, 1356, 23319, 24570, 39942, 9548, 16452, 16209, 976, 2192, 24820, 4901, 20342, 9678, 22021, 14439, 32816, 30086, 37624, 5127, 1877, 35162, 31818, 39471, 37492, 19269, 5810, 5938, 22717, 8223, 5592, 4337, 23798, 35569, 2474, 22389, 30792, 17878, 4743, 22905, 30083, 39835, 22419, 8909, 36636, 5598, 17786, 12943, 11582, 33029, 37459, 34001, 16397, 7876, 27642, 1749, 22457, 12886, 17501 ] } ] }, "dst": "shipping_issue zip_code 85971", "dst accumulated": "shipping_issue order_id 4870952797, shipping_issue username cminh948, shipping_issue email cminh948@email.com, shipping_issue zip_code 85971" }, { "turn id": 8, "user utterance": "Thank you that is all", "system response": "Have a great one!", "dialog history": " Welcome to AcmeBrands! How can I help you? Hello, I would like to change my shipping deatails as they have changed recently due to a move I would be happy to help you with that Is there an outstanding order? Or is this just an update to your account? Yes my order id is 4870952797 What is your name please? Crystal Minh What is the shipping status of the order? In Transit Next I need to validate your purchase. I will need your username and email. cminh948, cminh948@email.com thank you and the new address please? 9756 Primrose Street Newark, MI 85971 All taken care of! Is there anything else today?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "thank you that is all", "turn_count": 22, "targets": [ "manage", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "have a great one!", "turn_count": 23, "targets": [ "manage", "retrieve_utterance", null, [], 36 ], "candidates": [ 21680, 34834, 30724, 1031, 15908, 23122, 33882, 12839, 36844, 15424, 27185, 12041, 17140, 11039, 5255, 31819, 6905, 24263, 2492, 7209, 7185, 21120, 37567, 1517, 5638, 10928, 380, 32312, 14018, 38347, 33896, 11401, 26464, 21841, 29748, 27654, 56964, 25500, 21458, 12677, 18465, 5314, 33681, 32379, 29877, 38672, 17932, 33710, 35202, 5535, 21479, 10874, 9583, 2069, 10628, 26841, 18768, 22862, 4245, 668, 37029, 31967, 33125, 17707, 23176, 29231, 22729, 39915, 36814, 18497, 5769, 2457, 13180, 14651, 8683, 32622, 35808, 4842, 36374, 5132, 19376, 39360, 34459, 22914, 1340, 39325, 4785, 34243, 22840, 24754, 22358, 22936, 5458, 6131, 26321, 11863, 25086, 36027, 13269, 3630 ] } ] }, "dst": "", "dst accumulated": "shipping_issue order_id 4870952797, shipping_issue username cminh948, shipping_issue email cminh948@email.com, shipping_issue zip_code 85971" } ], "external knowledge non-flat": { "metadata": {}, "slots and values": { "shipping_issue": { "": [ "5501540255", "7129469967", "1135512314", "1551016870", "3071873553", "2967715579", "9228783166", "4838141260", "2336809170", "7257480385" ], "": [ "davidw99", "cm924261", "cz091551", "nbouchard613", "joycewu2", "sanyaafzal261", "joycewu8", "jb777907", "rdomingo569", "alessandrop603" ], "": [ "normanb0@email.com", "jwu38840@email.com", "aphoenix935@email.com", "joycew44@email.com", "cminh605@email.com", "jbanter4@email.com", "jb897419@email.com", "alberts0@email.com", "chloezhang141@email.com", "cminh323@email.com" ], "": [ "2552", "64275", "54832", "57637", "25171", "20431", "63530", "42087", "44264", "80291" ], "": [ "is8nhdwn7m", "h5jnulfxk8", "oclm8otdy0", "hb61pzojex", "rajjbyl3ut", "rajjbyl3ut", "0o2svtreok", "3oronfnnlb", "wdhgdkzak5", "t8zjtml3we" ], "": [ "94", "69", "99", "64", "59", "79", "89", "54", "69.00", "74", "49", "84" ], "": [ "6921 primrose ave", "0339 lincoln ave", "8292 lincoln ave", "6533 lincoln ave", "5388 circle drive", "5719 primrose ave", "5707 lexington ave", "2835 lincoln ave", "2742 2nd ave", "8298 1st ave" ], "": [ "(393) 891-8147", "(611) 982-2533", "(266) 456-0810", "(853) 496-4606", "(721) 298-4575", "(555) 380-2981", "(494) 623-1132", "(139) 131-6434", "(494) 623-1132", "(925) 003-3735" ], "": [ "michael_kors shirt", "michael_kors jeans", "guess jeans", "calvin_klein boots", "michael_kors boots", "guess jacket", "guess boots", "michael_kors jacket", "calvin_klein shirt", "guess shirt" ] } }, "intents": {} }, "external knowledge": "()", "dst knowledge": "( shipping_issue : ( : ( 5501540255 | 7129469967 | 1135512314 | 1551016870 | 3071873553 | 2967715579 | 9228783166 | 4838141260 | 2336809170 | 7257480385 ) | : ( davidw99 | cm924261 | cz091551 | nbouchard613 | joycewu2 | sanyaafzal261 | joycewu8 | jb777907 | rdomingo569 | alessandrop603 ) | : ( normanb0@email.com | jwu38840@email.com | aphoenix935@email.com | joycew44@email.com | cminh605@email.com | jbanter4@email.com | jb897419@email.com | alberts0@email.com | chloezhang141@email.com | cminh323@email.com ) | : ( 2552 | 64275 | 54832 | 57637 | 25171 | 20431 | 63530 | 42087 | 44264 | 80291 ) | : ( is8nhdwn7m | h5jnulfxk8 | oclm8otdy0 | hb61pzojex | rajjbyl3ut | rajjbyl3ut | 0o2svtreok | 3oronfnnlb | wdhgdkzak5 | t8zjtml3we ) | : ( 94 | 69 | 99 | 64 | 59 | 79 | 89 | 54 | 69.00 | 74 | 49 | 84 ) | : ( 6921 primrose ave | 0339 lincoln ave | 8292 lincoln ave | 6533 lincoln ave | 5388 circle drive | 5719 primrose ave | 5707 lexington ave | 2835 lincoln ave | 2742 2nd ave | 8298 1st ave ) | : ( (393) 891-8147 | (611) 982-2533 | (266) 456-0810 | (853) 496-4606 | (721) 298-4575 | (555) 380-2981 | (494) 623-1132 | (139) 131-6434 | (494) 623-1132 | (925) 003-3735 ) | : ( michael_kors shirt | michael_kors jeans | guess jeans | calvin_klein boots | michael_kors boots | guess jacket | guess boots | michael_kors jacket | calvin_klein shirt | guess shirt )))", "intent knowledge": "()", "prompt": [ "This is a bot helping users to check out update a shipment of an item. Given the dialog context and external database, please generate a relevant system response for the user.", "This bot assists users to check out update a shipment of an item. Based on the dialogue context and information from the external database, please generate an appropriate response for the user.", "This bot helps users to check out update a shipment of an item. Based on the conversation history and available external data, please generate a relevant system response for the user.", "The purpose of this bot is to assist users to check out update a shipment of an item. Considering the dialogue context and the information available in the external database, please provide a fitting response for the user.", "This bot is designed to help users check out update a shipment of an item. By utilizing the current dialog context and external resources, generate a fitting response for the user." ] }, "ABCD--train--5": { "original dialog id": 3647, "dialog index": 5, "original dialog info": { "personal": { "customer_name": "norman bouchard", "member_level": "guest", "phone": "(480) 983-3323" }, "order": { "street_address": "7092 1st ave", "full_address": "7092 1st ave raleigh, ca 46681", "city": "raleigh", "num_products": "3", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "ca", "zip_code": "46681" }, "product": { "names": [ "michael_kors jeans", "tommy_hilfiger jeans", "tommy_hilfiger boots" ], "amounts": [ 49, 79, 54 ] }, "flow": "storewide_query", "subflow": "pricing_3" }, "log": [ { "turn id": 1, "user utterance": "", "system response": "Hello, how can i help you", "dialog history": "", "original user side information": { "delexed": [] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "hello, how can i help you", "turn_count": 1, "targets": [ "pricing", "retrieve_utterance", null, [], 37 ], "candidates": [ 23551, 15390, 18002, 16957, 3167, 18761, 14815, 9347, 37018, 1207, 33858, 705, 2686, 7955, 8012, 17769, 29727, 19893, 30687, 30847, 15887, 7337, 21973, 9825, 14051, 34899, 33396, 22286, 5447, 31982, 25785, 10773, 5974, 12740, 27180, 16675, 8605, 109, 16786, 22359, 24421, 9730, 21527, 28895, 15441, 26897, 17578, 39081, 10807, 16722, 35758, 3116, 22804, 34438, 6244, 17998, 35869, 3303, 31479, 29632, 37264, 16773, 4517, 38915, 21477, 5057, 6757, 22187, 23576, 35372, 3932, 15071, 6486, 36038, 34190, 14353, 33141, 21670, 36376, 36636, 33661, 31720, 38987, 22258, 8907, 4259, 38416, 19678, 26986, 33965, 8863, 33578, 698, 19908, 36273, 17387, 20597, 12378, 17523, 24226 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 2, "user utterance": "Hello. I have a really cool party coming up. And I need some new clothes ASAP. I am thinking of ordering them to come by overnight shipping Do you know how much that costs?", "system response": "You want to know how much overnight shipping is, correct?", "dialog history": " Hello, how can i help you", "original user side information": { "delexed": [ { "speaker": "customer", "text": "hello. i have a really cool party coming up. and i need some new clothes asap. i am thinking of ordering them to come by overnight shipping", "turn_count": 2, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "do you know how much that costs?", "turn_count": 3, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "you want to know how much overnight shipping is, correct?", "turn_count": 6, "targets": [ "pricing", "retrieve_utterance", null, [], 44 ], "candidates": [ 13645, 29138, 22507, 39265, 7507, 14439, 25773, 7323, 36619, 1322, 6735, 13527, 36807, 25857, 33840, 1349, 9853, 13464, 36896, 33538, 8588, 26822, 34386, 34663, 9404, 32061, 28649, 13569, 34990, 5874, 35377, 15901, 39101, 15910, 9334, 31820, 34510, 27301, 3307, 36614, 17025, 15413, 27094, 10845, 22017, 26148, 16744, 37744, 33893, 25561, 25547, 19599, 11007, 32460, 31799, 25623, 4008, 10329, 8628, 2940, 31980, 31918, 36642, 14821, 13164, 3880, 531, 26463, 22902, 32059, 27899, 28789, 20350, 31066, 38992, 12878, 18962, 21148, 1312, 13016, 7098, 31944, 33731, 37876, 16884, 34363, 19718, 3286, 1654, 7786, 36856, 1225, 11097, 25087, 30595, 23069, 17007, 22096, 25819, 4427 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 3, "user utterance": "yes like how much it costs I imagine that there is an extra fee i want these clothes quickly but I can't afford to pay too much", "system response": "The rate is for 39.99 for items 5 lbs or less. And 54.99 for items of 10 lbs or lesss and 69.99 for items over that.", "dialog history": " Hello, how can i help you Hello. I have a really cool party coming up. And I need some new clothes ASAP. I am thinking of ordering them to come by overnight shipping Do you know how much that costs? You want to know how much overnight shipping is, correct?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "yes", "turn_count": 7, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "like how much it costs", "turn_count": 8, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "i imagine that there is an extra fee", "turn_count": 9, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "i want these clothes quickly", "turn_count": 10, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "but i can't afford to pay too much", "turn_count": 11, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "the rate is for 39.99 for items 5 lbs or less. and .99 for items of 10 lbs or lesss and 69.99 for items over that.", "turn_count": 12, "targets": [ "pricing", "retrieve_utterance", null, [], 22 ], "candidates": [ 15786, 15528, 1055, 33069, 7783, 30309, 37600, 24230, 28012, 39598, 12802, 37622, 15217, 8846, 24684, 14328, 30203, 30155, 17888, 33307, 39823, 3995, 6973, 15226, 1510, 1914, 2230, 12851, 36251, 11841, 10171, 36731, 4669, 32288, 17486, 2093, 25550, 28028, 22575, 15553, 25337, 11330, 23301, 6393, 14030, 30599, 38061, 24771, 27044, 15651, 17006, 6054, 39125, 25893, 23649, 11014, 3064, 4097, 16328, 8724, 29594, 8586, 33980, 3244, 18724, 11527, 16264, 18732, 23285, 36558, 10355, 29764, 17505, 33352, 34718, 19696, 22944, 5436, 3468, 5781, 32886, 14240, 7067, 26007, 37208, 11324, 3592, 26384, 5086, 30914, 36015, 3545, 21140, 32057, 22489, 15228, 37046, 5394, 35501, 24353 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 4, "user utterance": "oh wow that's kind of expensive", "system response": "Yes it is expensive.", "dialog history": " Hello, how can i help you Hello. I have a really cool party coming up. And I need some new clothes ASAP. I am thinking of ordering them to come by overnight shipping Do you know how much that costs? You want to know how much overnight shipping is, correct? yes like how much it costs I imagine that there is an extra fee i want these clothes quickly but I can't afford to pay too much The rate is for 39.99 for items 5 lbs or less. And 54.99 for items of 10 lbs or lesss and 69.99 for items over that.", "original user side information": { "delexed": [ { "speaker": "customer", "text": "oh wow", "turn_count": 13, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "that's kind of expensive", "turn_count": 14, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "yes it is expensive.", "turn_count": 16, "targets": [ "pricing", "retrieve_utterance", null, [], 24 ], "candidates": [ 36375, 27099, 27704, 12839, 39511, 11174, 7881, 7249, 23971, 9057, 35726, 16821, 39142, 22495, 35397, 14497, 7574, 18276, 2500, 16456, 1204, 38302, 17634, 14314, 59485, 36614, 25613, 30318, 8378, 28807, 22948, 19377, 36598, 14480, 13981, 37836, 38651, 32297, 21009, 13561, 16156, 3752, 17635, 2529, 35101, 34636, 59, 35658, 6412, 31553, 15179, 9270, 1860, 5454, 27891, 3514, 32054, 30771, 18813, 16140, 14158, 5896, 15776, 809, 15817, 22416, 32624, 28277, 17890, 31060, 14031, 37066, 29653, 19775, 9377, 18128, 38661, 19339, 7688, 36792, 4848, 25066, 16513, 19620, 24604, 10585, 19436, 23969, 26831, 21345, 9748, 29118, 8229, 9484, 14310, 126, 21971, 36694, 13619, 19130 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 5, "user utterance": "okay, well that's good to know", "system response": "But they will come fast. Do you need anymore help?", "dialog history": " Hello, how can i help you Hello. I have a really cool party coming up. And I need some new clothes ASAP. I am thinking of ordering them to come by overnight shipping Do you know how much that costs? You want to know how much overnight shipping is, correct? yes like how much it costs I imagine that there is an extra fee i want these clothes quickly but I can't afford to pay too much The rate is for 39.99 for items 5 lbs or less. And 54.99 for items of 10 lbs or lesss and 69.99 for items over that. oh wow that's kind of expensive Yes it is expensive.", "original user side information": { "delexed": [ { "speaker": "customer", "text": "okay, well that's good to know", "turn_count": 17, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "but they will come fast.", "turn_count": 18, "targets": [ "pricing", "retrieve_utterance", null, [], 83 ], "candidates": [ 5096, 31529, 4437, 14929, 15027, 35537, 5597, 29206, 24008, 24508, 29196, 31836, 31066, 35560, 29826, 24159, 16907, 12214, 7541, 36150, 8116, 33647, 14703, 10955, 27531, 9576, 2220, 23009, 33227, 2655, 10373, 12741, 10173, 2077, 25796, 22713, 18663, 55, 9021, 21361, 36816, 19636, 29892, 35110, 29972, 17718, 15505, 16577, 6619, 11387, 16370, 39506, 5078, 7490, 26401, 24064, 13068, 4847, 5452, 596, 3079, 39406, 25193, 27295, 8827, 23107, 19997, 693, 27268, 11349, 35964, 23506, 16843, 28671, 30274, 5430, 30728, 1124, 27979, 32857, 26815, 16240, 13366, 59486, 27644, 29967, 30124, 29596, 18343, 18610, 37898, 26364, 13401, 29304, 23097, 17873, 23285, 5190, 36399, 19462 ] }, { "speaker": "agent", "text": "do you need anymore help?", "turn_count": 19, "targets": [ "pricing", "retrieve_utterance", null, [], 20 ], "candidates": [ 12574, 13885, 28067, 12392, 29578, 39612, 38849, 28706, 18115, 22839, 36581, 38177, 4436, 24362, 21597, 30178, 15542, 17822, 1073, 22802, 277, 10047, 5802, 28782, 24647, 28637, 36882, 35411, 30411, 7674, 14132, 14017, 5599, 15992, 10299, 16157, 25130, 32101, 11016, 2139, 38986, 16659, 39203, 18625, 29658, 16652, 1441, 23815, 23225, 7683, 12020, 29505, 21857, 16061, 8283, 14536, 12638, 3816, 23246, 3213, 1929, 29842, 2727, 8238, 12680, 18686, 22690, 37891, 18128, 11310, 29528, 31957, 484, 20782, 16358, 15715, 18856, 5886, 9076, 28415, 33969, 37205, 34549, 7572, 16799, 22612, 36779, 35091, 17807, 5407, 10491, 24870, 12178, 31818, 571, 28147, 27923, 1212, 5372, 9987 ] } ] }, "dst": "", "dst accumulated": "" }, { "turn id": 6, "user utterance": "maybe I will just wear some old clothes to the party no, that's it", "system response": "Okay have a great day!", "dialog history": " Hello, how can i help you Hello. I have a really cool party coming up. And I need some new clothes ASAP. I am thinking of ordering them to come by overnight shipping Do you know how much that costs? You want to know how much overnight shipping is, correct? yes like how much it costs I imagine that there is an extra fee i want these clothes quickly but I can't afford to pay too much The rate is for 39.99 for items 5 lbs or less. And 54.99 for items of 10 lbs or lesss and 69.99 for items over that. oh wow that's kind of expensive Yes it is expensive. okay, well that's good to know But they will come fast. Do you need anymore help?", "original user side information": { "delexed": [ { "speaker": "customer", "text": "maybe i will just wear some old clothes to the party", "turn_count": 20, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "no, that's it", "turn_count": 21, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] } ] }, "original system side information": { "delexed": [ { "speaker": "agent", "text": "okay have a great day!", "turn_count": 22, "targets": [ "pricing", "retrieve_utterance", null, [], 99 ], "candidates": [ 21344, 37207, 13225, 2606, 13239, 4769, 32060, 11, 31987, 7738, 7377, 10515, 27035, 1696, 31847, 22491, 30178, 33194, 39938, 14272, 13689, 7383, 15361, 29469, 16787, 35642, 13065, 11162, 14216, 532, 37204, 121, 12055, 2379, 37540, 26257, 2324, 6996, 15069, 14589, 6823, 37731, 17828, 16915, 35805, 2226, 18741, 13914, 8567, 37969, 19880, 7065, 709, 38037, 39812, 8361, 11423, 39803, 6669, 7637, 36086, 38541, 38029, 27907, 36073, 31122, 11824, 24344, 37632, 14847, 23601, 29872, 37544, 7386, 10450, 26273, 6602, 39861, 19763, 17014, 23016, 16020, 19746, 24630, 3404, 3921, 1710, 9478, 34235, 10334, 6449, 4104, 7282, 27319, 29015, 36768, 1428, 32571, 6033, 8920 ] } ] }, "dst": "", "dst accumulated": "" } ], "external knowledge non-flat": { "metadata": {}, "slots and values": { "storewide_query": { "": [ "94", "69", "99", "64", "59", "79", "89", "54", "74", "49", "84" ], "": [ "guess jacket", "guess shirt", "guess boots", "guess jeans" ], "": [ "(925) 256-0903", "(634) 811-2214", "(913) 173-1617", "(944) 427-5361", "(230) 024-1800", "(444) 845-9908", "(311) 951-7884", "(708) 623-6750", "(620) 328-9301", "(947) 568-6249", "(329) 326-1717", "(632) 318-8481" ], "": [ "3910 lincoln ave", "8978 kennedy st", "0043 brushwick dr", "6203 circle drive", "4206 brushwick dr", "9871 2nd ave", "4715 brushwick dr", "8160 woodshore st", "2659 2nd ave", "1921 lincoln ave", "5471 brushwick dr", "8716 lincoln ave", "2001 circle drive", "0529 2nd ave" ], "": [ "8362", "87118", "28848", "19216", "70309", "990", "62134", "19216", "57907", "1255" ] } }, "intents": {} }, "external knowledge": "()", "dst knowledge": "( storewide_query : ( : ( 94 | 69 | 99 | 64 | 59 | 79 | 89 | 54 | 74 | 49 | 84 ) | : ( guess jacket | guess shirt | guess boots | guess jeans ) | : ( (925) 256-0903 | (634) 811-2214 | (913) 173-1617 | (944) 427-5361 | (230) 024-1800 | (444) 845-9908 | (311) 951-7884 | (708) 623-6750 | (620) 328-9301 | (947) 568-6249 | (329) 326-1717 | (632) 318-8481 ) | : ( 3910 lincoln ave | 8978 kennedy st | 0043 brushwick dr | 6203 circle drive | 4206 brushwick dr | 9871 2nd ave | 4715 brushwick dr | 8160 woodshore st | 2659 2nd ave | 1921 lincoln ave | 5471 brushwick dr | 8716 lincoln ave | 2001 circle drive | 0529 2nd ave ) | : ( 8362 | 87118 | 28848 | 19216 | 70309 | 990 | 62134 | 19216 | 57907 | 1255 )))", "intent knowledge": "()", "prompt": [ "This is a bot helping users to find answers to FAQ questions about pricing, timing, membership or features. Given the dialog context and external database, please generate a relevant system response for the user.", "This bot assists users to find answers to FAQ questions about pricing, timing, membership or features. Based on the dialogue context and information from the external database, please generate an appropriate response for the user.", "This bot helps users to find answers to FAQ questions about pricing, timing, membership or features. Based on the conversation history and available external data, please generate a relevant system response for the user.", "The purpose of this bot is to assist users to find answers to FAQ questions about pricing, timing, membership or features. Considering the dialogue context and the information available in the external database, please provide a fitting response for the user.", "This bot is designed to help users find answers to FAQ questions about pricing, timing, membership or features. By utilizing the current dialog context and external resources, generate a fitting response for the user." ] } }