{ "AntiScam--train--1": { "original dialog id": "", "dialog index": 1, "original dialog info": {}, "log": [ { "turn id": 1, "user utterance": "Hello my name is NAMESLOT and I am with Amazon customer support.", "system response": "Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "I'm sorry to hear that. Can I have your name and address to look this up?", "system response": "Why is my address necessary NAMESLOT?", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "Due to our volume, we have certain guidelines on information needed for order inquiries.", "system response": "Alright before I proceed may I have your full name for personal record.", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived I'm sorry to hear that. Can I have your name and address to look this up? Why is my address necessary NAMESLOT?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "I'm sorry that is against our policies. I can give you my employee number if you need.", "system response": "Ok, what is your employee number?", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived I'm sorry to hear that. Can I have your name and address to look this up? Why is my address necessary NAMESLOT? Due to our volume, we have certain guidelines on information needed for order inquiries. Alright before I proceed may I have your full name for personal record.", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "234111", "system response": "NAMESLOT", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived I'm sorry to hear that. Can I have your name and address to look this up? Why is my address necessary NAMESLOT? Due to our volume, we have certain guidelines on information needed for order inquiries. Alright before I proceed may I have your full name for personal record. I'm sorry that is against our policies. I can give you my employee number if you need. Ok, what is your employee number?", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "NAMESLOT. I am seeing a customers by that name. Did you order with a credit card?", "system response": "Yes I did", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived I'm sorry to hear that. Can I have your name and address to look this up? Why is my address necessary NAMESLOT? Due to our volume, we have certain guidelines on information needed for order inquiries. Alright before I proceed may I have your full name for personal record. I'm sorry that is against our policies. I can give you my employee number if you need. Ok, what is your employee number? 234111 NAMESLOT", "original user side information": {}, "original system side information": {} }, { "turn id": 7, "user utterance": "I can find your order instantly with your CC number. Possibly a quick refund as well.", "system response": "Great! May I get your number NAMESLOT for quality reassurance?", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived I'm sorry to hear that. Can I have your name and address to look this up? Why is my address necessary NAMESLOT? Due to our volume, we have certain guidelines on information needed for order inquiries. Alright before I proceed may I have your full name for personal record. I'm sorry that is against our policies. I can give you my employee number if you need. Ok, what is your employee number? 234111 NAMESLOT NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? Yes I did", "original user side information": {}, "original system side information": {} }, { "turn id": 8, "user utterance": "PHONESLOT is my direct line. Don't ask for a date though!", "system response": "Darn, Your name sounded kinda cute", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived I'm sorry to hear that. Can I have your name and address to look this up? Why is my address necessary NAMESLOT? Due to our volume, we have certain guidelines on information needed for order inquiries. Alright before I proceed may I have your full name for personal record. I'm sorry that is against our policies. I can give you my employee number if you need. Ok, what is your employee number? 234111 NAMESLOT NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? Yes I did I can find your order instantly with your CC number. Possibly a quick refund as well. Great! May I get your number NAMESLOT for quality reassurance?", "original user side information": {}, "original system side information": {} }, { "turn id": 9, "user utterance": "OK NAMESLOT. Your CC and billing address could lead to an instant refund if you'd like.", "system response": "What would happen if I receive the heater after the refund is given to me?", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived I'm sorry to hear that. Can I have your name and address to look this up? Why is my address necessary NAMESLOT? Due to our volume, we have certain guidelines on information needed for order inquiries. Alright before I proceed may I have your full name for personal record. I'm sorry that is against our policies. I can give you my employee number if you need. Ok, what is your employee number? 234111 NAMESLOT NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? Yes I did I can find your order instantly with your CC number. Possibly a quick refund as well. Great! May I get your number NAMESLOT for quality reassurance? PHONESLOT is my direct line. Don't ask for a date though! Darn, Your name sounded kinda cute", "original user side information": {}, "original system side information": {} }, { "turn id": 10, "user utterance": "We here at Amazon are happy to refund for any reason if you're unhappy. ", "system response": "Well I am honestly just waiting for my package to arrive, I do not need a refund.", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived I'm sorry to hear that. Can I have your name and address to look this up? Why is my address necessary NAMESLOT? Due to our volume, we have certain guidelines on information needed for order inquiries. Alright before I proceed may I have your full name for personal record. I'm sorry that is against our policies. I can give you my employee number if you need. Ok, what is your employee number? 234111 NAMESLOT NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? Yes I did I can find your order instantly with your CC number. Possibly a quick refund as well. Great! May I get your number NAMESLOT for quality reassurance? PHONESLOT is my direct line. Don't ask for a date though! Darn, Your name sounded kinda cute OK NAMESLOT. Your CC and billing address could lead to an instant refund if you'd like. What would happen if I receive the heater after the refund is given to me?", "original user side information": {}, "original system side information": {} }, { "turn id": 11, "user utterance": "Ok. Was there anything I can help you with ", "system response": "Well you said earlier you saw a customer with my name, is it possible to track it?", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived I'm sorry to hear that. Can I have your name and address to look this up? Why is my address necessary NAMESLOT? Due to our volume, we have certain guidelines on information needed for order inquiries. Alright before I proceed may I have your full name for personal record. I'm sorry that is against our policies. I can give you my employee number if you need. Ok, what is your employee number? 234111 NAMESLOT NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? Yes I did I can find your order instantly with your CC number. Possibly a quick refund as well. Great! May I get your number NAMESLOT for quality reassurance? PHONESLOT is my direct line. Don't ask for a date though! Darn, Your name sounded kinda cute OK NAMESLOT. Your CC and billing address could lead to an instant refund if you'd like. What would happen if I receive the heater after the refund is given to me? We here at Amazon are happy to refund for any reason if you're unhappy. Well I am honestly just waiting for my package to arrive, I do not need a refund.", "original user side information": {}, "original system side information": {} }, { "turn id": 12, "user utterance": "Unfortunately not without your CC and billing information. There are 33 NAMESLOT", "system response": "I can provide my address: ADDRSLOT Yes", "dialog history": " Hello my name is NAMESLOT and I am with Amazon customer support. Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived I'm sorry to hear that. Can I have your name and address to look this up? Why is my address necessary NAMESLOT? Due to our volume, we have certain guidelines on information needed for order inquiries. Alright before I proceed may I have your full name for personal record. I'm sorry that is against our policies. I can give you my employee number if you need. Ok, what is your employee number? 234111 NAMESLOT NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? Yes I did I can find your order instantly with your CC number. Possibly a quick refund as well. Great! May I get your number NAMESLOT for quality reassurance? PHONESLOT is my direct line. Don't ask for a date though! Darn, Your name sounded kinda cute OK NAMESLOT. Your CC and billing address could lead to an instant refund if you'd like. What would happen if I receive the heater after the refund is given to me? We here at Amazon are happy to refund for any reason if you're unhappy. Well I am honestly just waiting for my package to arrive, I do not need a refund. Ok. Was there anything I can help you with Well you said earlier you saw a customer with my name, is it possible to track it?", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "AntiScam--train--2": { "original dialog id": "", "dialog index": 2, "original dialog info": {}, "log": [ { "turn id": 1, "user utterance": "Hi!", "system response": "Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "Yes! Can you give me your name?", "system response": "My name is NAMESLOT. And what can I call you?", "dialog history": " Hi! Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "My name is NAMESLOT.", "system response": "All right. Thank you for helping me. Were you able to find my order information?", "dialog history": " Hi! Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. Yes! Can you give me your name? My name is NAMESLOT. And what can I call you?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "Yes, I just need you to confirm the credit card on file for me.", "system response": "Okay, let me find it. Just a moment. Here: NUMSLOT", "dialog history": " Hi! Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. Yes! Can you give me your name? My name is NAMESLOT. And what can I call you? My name is NAMESLOT. All right. Thank you for helping me. Were you able to find my order information?", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "amazing. what is the name and billing address on the card?", "system response": "Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT?", "dialog history": " Hi! Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. Yes! Can you give me your name? My name is NAMESLOT. And what can I call you? My name is NAMESLOT. All right. Thank you for helping me. Were you able to find my order information? Yes, I just need you to confirm the credit card on file for me. Okay, let me find it. Just a moment. Here: NUMSLOT", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "Yes, I am!", "system response": "All right the name on the card should be the same as I gave: NAMESLOT.", "dialog history": " Hi! Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. Yes! Can you give me your name? My name is NAMESLOT. And what can I call you? My name is NAMESLOT. All right. Thank you for helping me. Were you able to find my order information? Yes, I just need you to confirm the credit card on file for me. Okay, let me find it. Just a moment. Here: NUMSLOT amazing. what is the name and billing address on the card? Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT?", "original user side information": {}, "original system side information": {} }, { "turn id": 7, "user utterance": "Great, and the billing address?", "system response": "The billing address is the same as the shipping address. ADDRSLOT", "dialog history": " Hi! Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. Yes! Can you give me your name? My name is NAMESLOT. And what can I call you? My name is NAMESLOT. All right. Thank you for helping me. Were you able to find my order information? Yes, I just need you to confirm the credit card on file for me. Okay, let me find it. Just a moment. Here: NUMSLOT amazing. what is the name and billing address on the card? Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT? Yes, I am! All right the name on the card should be the same as I gave: NAMESLOT.", "original user side information": {}, "original system side information": {} }, { "turn id": 8, "user utterance": "Amazing. Can you just confirm the CSV number and expiration date?", "system response": "Okay, and then you can tell me when my order will arrive? The number is CSVSLOT.", "dialog history": " Hi! Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. Yes! Can you give me your name? My name is NAMESLOT. And what can I call you? My name is NAMESLOT. All right. Thank you for helping me. Were you able to find my order information? Yes, I just need you to confirm the credit card on file for me. Okay, let me find it. Just a moment. Here: NUMSLOT amazing. what is the name and billing address on the card? Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT? Yes, I am! All right the name on the card should be the same as I gave: NAMESLOT. Great, and the billing address? The billing address is the same as the shipping address. ADDRSLOT", "original user side information": {}, "original system side information": {} }, { "turn id": 9, "user utterance": "Yes, I just need to confirm your identity with the rest of that information", "system response": "Okay, do you need my card's expiration date? It's DATESLOT.", "dialog history": " Hi! Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. Yes! Can you give me your name? My name is NAMESLOT. And what can I call you? My name is NAMESLOT. All right. Thank you for helping me. Were you able to find my order information? Yes, I just need you to confirm the credit card on file for me. Okay, let me find it. Just a moment. Here: NUMSLOT amazing. what is the name and billing address on the card? Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT? Yes, I am! All right the name on the card should be the same as I gave: NAMESLOT. Great, and the billing address? The billing address is the same as the shipping address. ADDRSLOT Amazing. Can you just confirm the CSV number and expiration date? Okay, and then you can tell me when my order will arrive? The number is CSVSLOT.", "original user side information": {}, "original system side information": {} }, { "turn id": 10, "user utterance": "Yes and the CSV number. ", "system response": "CSVSLOT Do you know when my order will arrive? I need it before next week.", "dialog history": " Hi! Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. Yes! Can you give me your name? My name is NAMESLOT. And what can I call you? My name is NAMESLOT. All right. Thank you for helping me. Were you able to find my order information? Yes, I just need you to confirm the credit card on file for me. Okay, let me find it. Just a moment. Here: NUMSLOT amazing. what is the name and billing address on the card? Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT? Yes, I am! All right the name on the card should be the same as I gave: NAMESLOT. Great, and the billing address? The billing address is the same as the shipping address. ADDRSLOT Amazing. Can you just confirm the CSV number and expiration date? Okay, and then you can tell me when my order will arrive? The number is CSVSLOT. Yes, I just need to confirm your identity with the rest of that information Okay, do you need my card's expiration date? It's DATESLOT.", "original user side information": {}, "original system side information": {} }, { "turn id": 11, "user utterance": "Perfect. Yes, your order will arrive by Thursday afternoon.", "system response": "Thanks, and can I get your number in case it doesn't arrive on time? Yes", "dialog history": " Hi! Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. Yes! Can you give me your name? My name is NAMESLOT. And what can I call you? My name is NAMESLOT. All right. Thank you for helping me. Were you able to find my order information? Yes, I just need you to confirm the credit card on file for me. Okay, let me find it. Just a moment. Here: NUMSLOT amazing. what is the name and billing address on the card? Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT? Yes, I am! All right the name on the card should be the same as I gave: NAMESLOT. Great, and the billing address? The billing address is the same as the shipping address. ADDRSLOT Amazing. Can you just confirm the CSV number and expiration date? Okay, and then you can tell me when my order will arrive? The number is CSVSLOT. Yes, I just need to confirm your identity with the rest of that information Okay, do you need my card's expiration date? It's DATESLOT. Yes and the CSV number. CSVSLOT Do you know when my order will arrive? I need it before next week.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "AntiScam--train--3": { "original dialog id": "", "dialog index": 3, "original dialog info": {}, "log": [ { "turn id": 1, "user utterance": "Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name?", "system response": "Hi NAMESLOT. This is NAMESLOT.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "Hi NAMESLOT I heard you had some trouble purchasing something on Amazon?", "system response": "How did you hear about that? Do you know what product?", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "I heard about that because many people contact us for it, what product did you buy?", "system response": "Normal can I have you last name and call back number in case of disconnect?", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT. Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? How did you hear about that? Do you know what product?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT", "system response": "So I ordered a air conditioner and it hasn't arrived. Is it in transit?", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT. Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? How did you hear about that? Do you know what product? I heard about that because many people contact us for it, what product did you buy? Normal can I have you last name and call back number in case of disconnect?", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "Ok I need to confirm your purchase, can you send the credit card number ", "system response": "NAMESLOT can you provide your location for my notes as well?", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT. Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? How did you hear about that? Do you know what product? I heard about that because many people contact us for it, what product did you buy? Normal can I have you last name and call back number in case of disconnect? Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT So I ordered a air conditioner and it hasn't arrived. Is it in transit?", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "ADDRSLOT i will need the info to run through our database", "system response": "How do you like working at amazon? Been there long?", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT. Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? How did you hear about that? Do you know what product? I heard about that because many people contact us for it, what product did you buy? Normal can I have you last name and call back number in case of disconnect? Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT So I ordered a air conditioner and it hasn't arrived. Is it in transit? Ok I need to confirm your purchase, can you send the credit card number NAMESLOT can you provide your location for my notes as well?", "original user side information": {}, "original system side information": {} }, { "turn id": 7, "user utterance": "Yes i love working there, I have been there for 10 years, may you provide the information", "system response": "I have an order number", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT. Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? How did you hear about that? Do you know what product? I heard about that because many people contact us for it, what product did you buy? Normal can I have you last name and call back number in case of disconnect? Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT So I ordered a air conditioner and it hasn't arrived. Is it in transit? Ok I need to confirm your purchase, can you send the credit card number NAMESLOT can you provide your location for my notes as well? ADDRSLOT i will need the info to run through our database How do you like working at amazon? Been there long?", "original user side information": {}, "original system side information": {} }, { "turn id": 8, "user utterance": "The order number will not work as our systems were recently updated, resetting all information", "system response": "Here it is 6-21-3-11 25-15-21", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT. Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? How did you hear about that? Do you know what product? I heard about that because many people contact us for it, what product did you buy? Normal can I have you last name and call back number in case of disconnect? Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT So I ordered a air conditioner and it hasn't arrived. Is it in transit? Ok I need to confirm your purchase, can you send the credit card number NAMESLOT can you provide your location for my notes as well? ADDRSLOT i will need the info to run through our database How do you like working at amazon? Been there long? Yes i love working there, I have been there for 10 years, may you provide the information I have an order number", "original user side information": {}, "original system side information": {} }, { "turn id": 9, "user utterance": "Is this the credit card number?, if so I need the CSV, expiration date, and billing address", "system response": "It most certainly is a set of numbers. It's my order number", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT. Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? How did you hear about that? Do you know what product? I heard about that because many people contact us for it, what product did you buy? Normal can I have you last name and call back number in case of disconnect? Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT So I ordered a air conditioner and it hasn't arrived. Is it in transit? Ok I need to confirm your purchase, can you send the credit card number NAMESLOT can you provide your location for my notes as well? ADDRSLOT i will need the info to run through our database How do you like working at amazon? Been there long? Yes i love working there, I have been there for 10 years, may you provide the information I have an order number The order number will not work as our systems were recently updated, resetting all information Here it is 6-21-3-11 25-15-21", "original user side information": {}, "original system side information": {} }, { "turn id": 10, "user utterance": "As i said the order number will not work, I need the other info", "system response": "I remember when Amazon was just a book store essentially. Remember then?", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT. Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? How did you hear about that? Do you know what product? I heard about that because many people contact us for it, what product did you buy? Normal can I have you last name and call back number in case of disconnect? Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT So I ordered a air conditioner and it hasn't arrived. Is it in transit? Ok I need to confirm your purchase, can you send the credit card number NAMESLOT can you provide your location for my notes as well? ADDRSLOT i will need the info to run through our database How do you like working at amazon? Been there long? Yes i love working there, I have been there for 10 years, may you provide the information I have an order number The order number will not work as our systems were recently updated, resetting all information Here it is 6-21-3-11 25-15-21 Is this the credit card number?, if so I need the CSV, expiration date, and billing address It most certainly is a set of numbers. It's my order number", "original user side information": {}, "original system side information": {} }, { "turn id": 11, "user utterance": "Excuse me I still need the other information, this does not help ", "system response": "I don't have my credit card number. Will you be my pen pal?", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT. Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? How did you hear about that? Do you know what product? I heard about that because many people contact us for it, what product did you buy? Normal can I have you last name and call back number in case of disconnect? Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT So I ordered a air conditioner and it hasn't arrived. Is it in transit? Ok I need to confirm your purchase, can you send the credit card number NAMESLOT can you provide your location for my notes as well? ADDRSLOT i will need the info to run through our database How do you like working at amazon? Been there long? Yes i love working there, I have been there for 10 years, may you provide the information I have an order number The order number will not work as our systems were recently updated, resetting all information Here it is 6-21-3-11 25-15-21 Is this the credit card number?, if so I need the CSV, expiration date, and billing address It most certainly is a set of numbers. It's my order number As i said the order number will not work, I need the other info I remember when Amazon was just a book store essentially. Remember then?", "original user side information": {}, "original system side information": {} }, { "turn id": 12, "user utterance": "What ar ey ou talking about", "system response": "Are we done here? Yes", "dialog history": " Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? Hi NAMESLOT. This is NAMESLOT. Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? How did you hear about that? Do you know what product? I heard about that because many people contact us for it, what product did you buy? Normal can I have you last name and call back number in case of disconnect? Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT So I ordered a air conditioner and it hasn't arrived. Is it in transit? Ok I need to confirm your purchase, can you send the credit card number NAMESLOT can you provide your location for my notes as well? ADDRSLOT i will need the info to run through our database How do you like working at amazon? Been there long? Yes i love working there, I have been there for 10 years, may you provide the information I have an order number The order number will not work as our systems were recently updated, resetting all information Here it is 6-21-3-11 25-15-21 Is this the credit card number?, if so I need the CSV, expiration date, and billing address It most certainly is a set of numbers. It's my order number As i said the order number will not work, I need the other info I remember when Amazon was just a book store essentially. Remember then? Excuse me I still need the other information, this does not help I don't have my credit card number. Will you be my pen pal?", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "AntiScam--train--4": { "original dialog id": "", "dialog index": 4, "original dialog info": {}, "log": [ { "turn id": 1, "user utterance": "Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com", "system response": "Thanks but I never got it", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": " I am sorry to hear that, did you want me to have a look?", "system response": "Im sorry I did not get you name", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "My apologies, my name is NAMESLOT, nice to meet you!", "system response": "Same here. Where are you from ?", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it I am sorry to hear that, did you want me to have a look? Im sorry I did not get you name", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "I'm a member of the Amazon Customer Service team, shall we look into your order?", "system response": "Yes can you tell me where it is ?", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it I am sorry to hear that, did you want me to have a look? Im sorry I did not get you name My apologies, my name is NAMESLOT, nice to meet you! Same here. Where are you from ?", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "I would need to ask you some security questions in accordance with our security policy", "system response": "Ok first I need to know Your location if you dont mind", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it I am sorry to hear that, did you want me to have a look? Im sorry I did not get you name My apologies, my name is NAMESLOT, nice to meet you! Same here. Where are you from ? I'm a member of the Amazon Customer Service team, shall we look into your order? Yes can you tell me where it is ?", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "our office is located in ADDRSLOT. Can I take your address please?", "system response": "Do you have a phone number that I can reach you directly ?", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it I am sorry to hear that, did you want me to have a look? Im sorry I did not get you name My apologies, my name is NAMESLOT, nice to meet you! Same here. Where are you from ? I'm a member of the Amazon Customer Service team, shall we look into your order? Yes can you tell me where it is ? I would need to ask you some security questions in accordance with our security policy Ok first I need to know Your location if you dont mind", "original user side information": {}, "original system side information": {} }, { "turn id": 7, "user utterance": "NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions", "system response": "Yes you should be able to. You called me so therefore you should have all me info", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it I am sorry to hear that, did you want me to have a look? Im sorry I did not get you name My apologies, my name is NAMESLOT, nice to meet you! Same here. Where are you from ? I'm a member of the Amazon Customer Service team, shall we look into your order? Yes can you tell me where it is ? I would need to ask you some security questions in accordance with our security policy Ok first I need to know Your location if you dont mind our office is located in ADDRSLOT. Can I take your address please? Do you have a phone number that I can reach you directly ?", "original user side information": {}, "original system side information": {} }, { "turn id": 8, "user utterance": "his check is to make sure that i'm not giving out your information to someone else", "system response": "ok now what is the original reason for you call ?", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it I am sorry to hear that, did you want me to have a look? Im sorry I did not get you name My apologies, my name is NAMESLOT, nice to meet you! Same here. Where are you from ? I'm a member of the Amazon Customer Service team, shall we look into your order? Yes can you tell me where it is ? I would need to ask you some security questions in accordance with our security policy Ok first I need to know Your location if you dont mind our office is located in ADDRSLOT. Can I take your address please? Do you have a phone number that I can reach you directly ? NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions Yes you should be able to. You called me so therefore you should have all me info", "original user side information": {}, "original system side information": {} }, { "turn id": 9, "user utterance": "Sir, I'm afraid I can't discuss this unless I'm sure of your identity", "system response": "Ok so how is the weather like over there ?", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it I am sorry to hear that, did you want me to have a look? Im sorry I did not get you name My apologies, my name is NAMESLOT, nice to meet you! Same here. Where are you from ? I'm a member of the Amazon Customer Service team, shall we look into your order? Yes can you tell me where it is ? I would need to ask you some security questions in accordance with our security policy Ok first I need to know Your location if you dont mind our office is located in ADDRSLOT. Can I take your address please? Do you have a phone number that I can reach you directly ? NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions Yes you should be able to. You called me so therefore you should have all me info his check is to make sure that i'm not giving out your information to someone else ok now what is the original reason for you call ?", "original user side information": {}, "original system side information": {} }, { "turn id": 10, "user utterance": "The weather is perfect, around 75F at the moment. Nice and sunny", "system response": "wow it is cold and rainy here.", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it I am sorry to hear that, did you want me to have a look? Im sorry I did not get you name My apologies, my name is NAMESLOT, nice to meet you! Same here. Where are you from ? I'm a member of the Amazon Customer Service team, shall we look into your order? Yes can you tell me where it is ? I would need to ask you some security questions in accordance with our security policy Ok first I need to know Your location if you dont mind our office is located in ADDRSLOT. Can I take your address please? Do you have a phone number that I can reach you directly ? NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions Yes you should be able to. You called me so therefore you should have all me info his check is to make sure that i'm not giving out your information to someone else ok now what is the original reason for you call ? Sir, I'm afraid I can't discuss this unless I'm sure of your identity Ok so how is the weather like over there ?", "original user side information": {}, "original system side information": {} }, { "turn id": 11, "user utterance": "Sorry to hear that. Do you require any further help with your order?", "system response": "I will call amazon directly", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it I am sorry to hear that, did you want me to have a look? Im sorry I did not get you name My apologies, my name is NAMESLOT, nice to meet you! Same here. Where are you from ? I'm a member of the Amazon Customer Service team, shall we look into your order? Yes can you tell me where it is ? I would need to ask you some security questions in accordance with our security policy Ok first I need to know Your location if you dont mind our office is located in ADDRSLOT. Can I take your address please? Do you have a phone number that I can reach you directly ? NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions Yes you should be able to. You called me so therefore you should have all me info his check is to make sure that i'm not giving out your information to someone else ok now what is the original reason for you call ? Sir, I'm afraid I can't discuss this unless I'm sure of your identity Ok so how is the weather like over there ? The weather is perfect, around 75F at the moment. Nice and sunny wow it is cold and rainy here.", "original user side information": {}, "original system side information": {} }, { "turn id": 12, "user utterance": "That is absolutely fine. Is there anything else I can do for you today?", "system response": "No thank you yes", "dialog history": " Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com Thanks but I never got it I am sorry to hear that, did you want me to have a look? Im sorry I did not get you name My apologies, my name is NAMESLOT, nice to meet you! Same here. Where are you from ? I'm a member of the Amazon Customer Service team, shall we look into your order? Yes can you tell me where it is ? I would need to ask you some security questions in accordance with our security policy Ok first I need to know Your location if you dont mind our office is located in ADDRSLOT. Can I take your address please? Do you have a phone number that I can reach you directly ? NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions Yes you should be able to. You called me so therefore you should have all me info his check is to make sure that i'm not giving out your information to someone else ok now what is the original reason for you call ? Sir, I'm afraid I can't discuss this unless I'm sure of your identity Ok so how is the weather like over there ? The weather is perfect, around 75F at the moment. Nice and sunny wow it is cold and rainy here. Sorry to hear that. Do you require any further help with your order? I will call amazon directly", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "AntiScam--train--5": { "original dialog id": "", "dialog index": 5, "original dialog info": {}, "log": [ { "turn id": 1, "user utterance": "Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service .", "system response": "Hi NAMESLOT", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "Hi. I was contacting you about your order.", "system response": "Yeah, I'm still waiting for it, what gives?", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "We are having some trouble with your credit card.", "system response": "I used it earlier today, what's the problem?", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT Hi. I was contacting you about your order. Yeah, I'm still waiting for it, what gives?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "It's simply not going thru. Do you have another one you can use?", "system response": "Weird, but yes, I can add it on my payments page", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT Hi. I was contacting you about your order. Yeah, I'm still waiting for it, what gives? We are having some trouble with your credit card. I used it earlier today, what's the problem?", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "Let me try it for you while I have you on the line.", "system response": "No that's OK, I can add it myself", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT Hi. I was contacting you about your order. Yeah, I'm still waiting for it, what gives? We are having some trouble with your credit card. I used it earlier today, what's the problem? It's simply not going thru. Do you have another one you can use? Weird, but yes, I can add it on my payments page", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "You said the old one worked earlier today", "system response": "it did, at Starbucks", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT Hi. I was contacting you about your order. Yeah, I'm still waiting for it, what gives? We are having some trouble with your credit card. I used it earlier today, what's the problem? It's simply not going thru. Do you have another one you can use? Weird, but yes, I can add it on my payments page Let me try it for you while I have you on the line. No that's OK, I can add it myself", "original user side information": {}, "original system side information": {} }, { "turn id": 7, "user utterance": "Ok. I can try that manually here if you want.", "system response": "This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT Hi. I was contacting you about your order. Yeah, I'm still waiting for it, what gives? We are having some trouble with your credit card. I used it earlier today, what's the problem? It's simply not going thru. Do you have another one you can use? Weird, but yes, I can add it on my payments page Let me try it for you while I have you on the line. No that's OK, I can add it myself You said the old one worked earlier today it did, at Starbucks", "original user side information": {}, "original system side information": {} }, { "turn id": 8, "user utterance": "I assure you if we are having a problem Target will too.", "system response": "Maybe, but it's summer and I can wait", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT Hi. I was contacting you about your order. Yeah, I'm still waiting for it, what gives? We are having some trouble with your credit card. I used it earlier today, what's the problem? It's simply not going thru. Do you have another one you can use? Weird, but yes, I can add it on my payments page Let me try it for you while I have you on the line. No that's OK, I can add it myself You said the old one worked earlier today it did, at Starbucks Ok. I can try that manually here if you want. This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead", "original user side information": {}, "original system side information": {} }, { "turn id": 9, "user utterance": "I feel the same way. Would you like me to cancel the order?", "system response": "Please do, and cancel my Prime too", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT Hi. I was contacting you about your order. Yeah, I'm still waiting for it, what gives? We are having some trouble with your credit card. I used it earlier today, what's the problem? It's simply not going thru. Do you have another one you can use? Weird, but yes, I can add it on my payments page Let me try it for you while I have you on the line. No that's OK, I can add it myself You said the old one worked earlier today it did, at Starbucks Ok. I can try that manually here if you want. This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead I assure you if we are having a problem Target will too. Maybe, but it's summer and I can wait", "original user side information": {}, "original system side information": {} }, { "turn id": 10, "user utterance": "Ok. I need the credit card number on your account first.", "system response": "What? Why? That makes no sense at all", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT Hi. I was contacting you about your order. Yeah, I'm still waiting for it, what gives? We are having some trouble with your credit card. I used it earlier today, what's the problem? It's simply not going thru. Do you have another one you can use? Weird, but yes, I can add it on my payments page Let me try it for you while I have you on the line. No that's OK, I can add it myself You said the old one worked earlier today it did, at Starbucks Ok. I can try that manually here if you want. This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead I assure you if we are having a problem Target will too. Maybe, but it's summer and I can wait I feel the same way. Would you like me to cancel the order? Please do, and cancel my Prime too", "original user side information": {}, "original system side information": {} }, { "turn id": 11, "user utterance": "Just to confirm. Could you tell me your billing address, please.", "system response": "It's ADDRSLOT. you're not scamming me", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT Hi. I was contacting you about your order. Yeah, I'm still waiting for it, what gives? We are having some trouble with your credit card. I used it earlier today, what's the problem? It's simply not going thru. Do you have another one you can use? Weird, but yes, I can add it on my payments page Let me try it for you while I have you on the line. No that's OK, I can add it myself You said the old one worked earlier today it did, at Starbucks Ok. I can try that manually here if you want. This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead I assure you if we are having a problem Target will too. Maybe, but it's summer and I can wait I feel the same way. Would you like me to cancel the order? Please do, and cancel my Prime too Ok. I need the credit card number on your account first. What? Why? That makes no sense at all", "original user side information": {}, "original system side information": {} }, { "turn id": 12, "user utterance": "Of course not. Could you confirm the name on your accoount?", "system response": "NAMESLOT, and your name is NAMESLOT right? Yes", "dialog history": " Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . Hi NAMESLOT Hi. I was contacting you about your order. Yeah, I'm still waiting for it, what gives? We are having some trouble with your credit card. I used it earlier today, what's the problem? It's simply not going thru. Do you have another one you can use? Weird, but yes, I can add it on my payments page Let me try it for you while I have you on the line. No that's OK, I can add it myself You said the old one worked earlier today it did, at Starbucks Ok. I can try that manually here if you want. This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead I assure you if we are having a problem Target will too. Maybe, but it's summer and I can wait I feel the same way. Would you like me to cancel the order? Please do, and cancel my Prime too Ok. I need the credit card number on your account first. What? Why? That makes no sense at all Just to confirm. Could you tell me your billing address, please. It's ADDRSLOT. you're not scamming me", "original user side information": {}, "original system side information": {} } ], "prompt": [] } }