Airline,Review No,Sentence No,Sentence,Label
Qatar Airways,1,1,Qatar Airways lost my luggage and refused to deliver it after 5 horrible days in a different country.,Negative
Qatar Airways,1,2,"Terrible staff, no professionalism at all, no one answers emails and it's impossible to solve anything.",Negative
Qatar Airways,1,3,They make it seem like it was your fault somehow and have the AUDACITY to find ways for you to solve their problems.,Negative
Qatar Airways,1,4,"Qatar Airways: ""Why don't you hire someone to pick up the luggage from the airport?""",Negative
Qatar Airways,1,5,How dare you?,Negative
Qatar Airways,1,6,Everyone is trying to copy Emirates business model and offers services to every destination in the middle east by portraing as providers of a quality service - but you cant handle luggage and still wants me to pick it up from the airport after 5 days?,Negative
Qatar Airways,1,7,When I am in a different country?,Negative
Qatar Airways,1,8,And you KNOW I AM IN QUARANTINE AND CANNOT LEAVE THE HOTEL?,Negative
Qatar Airways,1,9,Terrible and un-humane.,Negative
Qatar Airways,1,10,They will promptly sell you a 2000 USD ticket but when they make a mistake and lose your luggage for almost a week?,Negative
Qatar Airways,1,11,Don't even try contacting them,Negative
Qatar Airways,2,12,Flew Doha to Brisbane Business Class on Tuesday 4th January,Neutral
Qatar Airways,2,13,Couldn't fault the flight and on board service.,Positive
Qatar Airways,2,14,"Flight arrived 15 minutes early into Brisbane, just what you want after a long haul flight.",Positive
Qatar Airways,2,15,Well done Qatar.,Positive
Qatar Airways,3,16,Flew Manchester to Dohar Business Class on Tuesday 4th January,Neutral
Qatar Airways,3,17,"The flight was 90 minutes late leaving but made up time and only arrived 30 minutes late, still enough time for me to get my connecting flight to Brisbane",Neutral
Qatar Airways,4,18,"Firstly, for no apparent reason my initial flight got cancelled earlier and I had to rebook a new flight which they could only give me a new flight date for a week later.",Negative
Qatar Airways,4,19,"I came a week later with all my documentation in place, PCR done within the required time, all my UK paperwork in accordance with UK regulation and everything in order.",Neutral
Qatar Airways,4,20,"They refused to let me board because according to Qatar I had not met the UK regulations due to the fact that although I was transiting to Jersey in Heathrow, I was still required to book a PCR test in London upon arrival.",Negative
Qatar Airways,4,21,Although according to the actual regulations in the UK which I had followed accordingly.,Negative
Qatar Airways,4,22,"From their end there was no effort to assist me in the matter, their solution was simply we cannot let you board the flight so I had to cancelled my flight",Negative
Qatar Airways,5,23,"To begin with our flight was delayed for 3 hours to take off from the US when we reached qatar, after waiting for 3 hours the plane taking off from qatar to lebanon left without us we were supposed to be on the flight going to lebanon from qatar.",Negative
Qatar Airways,5,24,They gave us a free ticket for our next flight but WITHOUT ANY SERVICES.,Negative
Qatar Airways,5,25,No rooms to sleep we had to sleep on chairs for the next 12 hrs waiting for our next flight .,Negative
Qatar Airways,5,26,They offered one meal but It took them too long to do that .,Positive
Qatar Airways,5,27,In addition to that they BROKE MY 2 NEW TRAVEL BAGS.,Negative
Qatar Airways,5,28,QATAR AIRLINE  IS THE WORST AIRLINE EVER NOT RECOMMENDED AT ALL.,Negative
Qatar Airways,5,29,Never traveling with them again shame.,Negative
Qatar Airways,6,30,Qatar states you have 4000 entertainment option including wifi.,Neutral
Qatar Airways,6,31,I did not have anything I asked to go to economy so I could watch a movie.,Negative
Qatar Airways,6,32,I was told that was not allowed.,Negative
Qatar Airways,6,33,I felt they did not provide the amenities promised.,Negative
Qatar Airways,6,34,"I complained to customer service and was offered $250 on a $4400 ticket, I asked for $1000 as only the one flight was affected.",Neutral
Qatar Airways,6,35,I would have been happy to get $1000 on a voucher on Qatar or a codeshare.,Neutral
Qatar Airways,6,36,"By time I received their response I have 4 months to use the ticket, also not appropriate",Neutral
Qatar Airways,7,37,"Please avoid this airline , they refunded my return ticket saying I asked for it when I DID NOT , they wanted me to buy a new ticket for 5 thousand dollars , this is how they treat their passengers , I’m a senior who has traveled with so many airlines but never faced a problem like I did with Qatar , avoid this airline",Negative
Qatar Airways,8,38,"Website says to phone them to change booking, but none of their phone lines are operational.",Negative
Qatar Airways,8,39,An automated voice just says ‘this call cannot be completed due to network error’.,Negative
Qatar Airways,8,40,They have no email address listed either,Negative
Qatar Airways,8,41,"So I have had to message the airline on Instagram, and they are still not answering.",Negative
Qatar Airways,8,42,It’s just unacceptable.,Negative
Qatar Airways,9,43,Flight cancelled 3 day before departure date,Negative
Qatar Airways,9,44,NOT recommending,Negative
Qatar Airways,9,45,Customer Service not picking up phone,Negative
Qatar Airways,10,46,"Hi All, I had upgraded my ticket from economy to business class for my return trip from Deli to Copenhagen.",Neutral
Qatar Airways,10,47,I had done the same for my trip from Copenhagen to Delhi.,Neutral
Qatar Airways,10,48,"Unfortunately, I could only do so for the Doha-Copenhagen sector as I could couldn't get the option to upgrade Delhi-Copenhagen sector.",Neutral
Qatar Airways,10,49,Our flight from Deli was at 0340 but we reached airport early as I had booked a private lounge in Delhi airport to be on the safer side and catch enough sleep before flying.,Neutral
Qatar Airways,10,50,We reached the counter at 1045 and were informed that our ticket has unfortunately been cancelled.,Negative
Qatar Airways,10,51,It was not until 0115 that this situation was sorted and we were kept waiting at the counter.,Negative
Qatar Airways,10,52,"After the painful wait of close to 2,5 hours at the counter standing, by the time we reached the lounge after immigration it was 0215 with hardly any time left before boarding, so the complete money got wasted.",Negative
Qatar Airways,10,53,"Our experience just got worse, when we reached Copenhagen, 1 out of the 7 checked in bags didn't arrive. ",Negative
Qatar Airways,10,54,We were told that within 24/48 hours we will get our bag but we got the bag the 4th day with some of the perishables in the bag completely wasted.,Negative
Qatar Airways,10,55,I had written to Qatar Airways customer care and I got an standard auto created message which showed no personalization and lack of empathy.,Negative
Qatar Airways,10,56,On top of this I get an email to fill a post resolution survey.,Neutral
Qatar Airways,10,57,This is what I call  bad customer service.,Negative
Qatar Airways,10,58,I hope this is just a one time anomaly.,Neutral
Qatar Airways,10,59,they are really good inflight service,Positive
Qatar Airways,11,60,First time in my life we flew Qatar Airways.,Neutral
Qatar Airways,11,61,Overall a surprising good experience.,Positive
Qatar Airways,11,62,"Modern fleet, very nice staff on the ground and on board.",Positive
Qatar Airways,11,63,The Business Class cabin layout was in some ways unusual - I usually fly Miles &amp,Positive
Qatar Airways,11,64,More partners - but very comfortable and good equipped.,Positive
Qatar Airways,11,65,Flying backwards in a plane was something I never experienced in the past.,Neutral
Qatar Airways,11,66,Unusual but was not disturbing in any kind.,Positive
Qatar Airways,12,67,Qatar changed 1 leg of my fligh so I would have 9 hours during the night in Doha.,Neutral
Qatar Airways,12,68,"Qatar wrote I could change, but it was impossible to do online, so I try call customer care.",Neutral
Qatar Airways,12,69,i wait long time and when I finally get through my phone is blocked due to insufficient funds.,Negative
Qatar Airways,12,70,"I try to cancel my flight and book another, but I fail to book another flight as Qatar tells me to call customer care.",Negative
Qatar Airways,12,71,"I call again, wait long , and customer care change my ticket and email it to me",Neutral
Qatar Airways,12,72,1 month later I arrive at airport for my flight.,Neutral
Qatar Airways,12,73,Qatar cannot find my booking in their system and cannot tell me why or help me.,Negative
Qatar Airways,12,74,"After 4 hours in the airport, I succeed getting through on phone to Qatar who tells me ticket was cancelled despite they never send me a confirmation of the cancellation and the last email was a ticket send from Qatar After I tried to cancel.",Negative
Qatar Airways,12,75,I am really surpriced of lack of support.,Negative
Qatar Airways,12,76,"I did all I could and spend much time and money to phone calls, transport and PCR tests to make this flight",Negative
Qatar Airways,12,77,What a waste!,Negative
Qatar Airways,13,78,We flew from Doha to Madrid in Business Class.,Neutral
Qatar Airways,13,79,"Firstly, I have to say that the check-in experience was one of the best I have ever experienced for Business Class.",Positive
Qatar Airways,13,80,Our car drew up outside the Business Class area and a porter immediately took our bags.,Positive
Qatar Airways,13,81,"Inside the terminal there was a row of Business Class check-in desks, all fully staffed even at 5.30am.",Positive
Qatar Airways,13,82,The check-in process was quick and efficient.,Positive
Qatar Airways,13,83,"We had booked the Al Maha service and the our escort was summoned who whisked us through priority immigration and security checks, before taking us to the lounge.",Positive
Qatar Airways,13,84,"The lounge was very large and airy, but quite busy and frankly was a bit of a disappointment as it lacked a ""special"" feel.",Positive
Qatar Airways,13,85,"However, it did have the advantage of both a locker room so we did not have to drag hand baggage around with us, and a smoking room.",Positive
Qatar Airways,13,86,"When it came to the flight itself, we were a bit disappointed that it was a bus transfer to the aircraft.",Neutral
Qatar Airways,13,87,"When we made our booking we had selected seats, but were surprised and annoyed that when we checked in our seat allocation had been changed.",Negative
Qatar Airways,13,88,The suggestion at check-in was that this was probably due to a change of aircraft which I think was the case.,Neutral
Qatar Airways,13,89,"Our seats were in row 6 and felt little strange as it seemed as if they were a after thought and were ""socially distanced"" from the rest of the business class cabin.",Neutral
Qatar Airways,13,90,Whilst this was a B787 I think it was an older one where the cabin had not been upgraded I found the seat reasonably comfortable is a little narrow but my wife found it difficult to find a comfortable position.,Negative
Qatar Airways,13,91,The service my wife and I experienced did vary.,Neutral
Qatar Airways,13,92,"The attendant on my side of the plane was efficient, friendly and gave very good service.",Positive
Qatar Airways,13,93,"However, the attendant on my wife's side of the plane was a little tardy, and actually appeared to fall asleep as the plane was coming into land.",Negative
Qatar Airways,13,94,The food was good and provided when we asked for it.,Positive
Qatar Airways,13,95,"The flight was on time, which was pretty essential for us as we had a connection to make in Madrid.",Positive
Qatar Airways,13,96,"Overall an OK experience, but did not excite us too much",Positive
Qatar Airways,14,97,I have booked Mumbai-SFO flight on the website for 24Th January2022.,Neutral
Qatar Airways,14,98,"Since we are senior citizens and Corona is rampant in both India and USA, we decided to postpone our trip and we requested refund voucher.",Neutral
Qatar Airways,14,99,But there is no acknowledgement nor any email stating the voucher code.,Negative
Qatar Airways,14,100,I am trying to reach them on India Numbers as well as Qatar numbers without any luck.,Negative
Qatar Airways,14,101,Absolutely no communication whatsoever.,Negative
Qatar Airways,14,102,I still dont know what the status is,Negative
Qatar Airways,15,103,Our surprised enjoyment of our flights to Male from London was so much that I feel I have to write a review.,Positive
Qatar Airways,15,104,"From check in until landing the service that we received was excellent, friendly and professional making our journey positively delightful!",Positive
Qatar Airways,15,105,"I would especially like to mention Pranjal who was my air steward and Ionut the charming barman on this flight, but it is fair to say that all the staff were wonderful and should be commended for their amazing service.",Positive
Qatar Airways,15,106,I look forward to flying with Qatar again.,Positive
Qatar Airways,16,107,We had booked flights to Dubai with Qatar airways for 7 of us July 2021.,Neutral
Qatar Airways,16,108,"Unfortunately, due to dubai still on red list at that time we decided to cancel.",Negative
Qatar Airways,16,109,Qatar was very flexible to either change date or refund.,Positive
Qatar Airways,16,110,We chose to get full refund which was issued quite quickly,Positive
Qatar Airways,17,111,Qatar Airways' main problem is lack of communication.,Negative
Qatar Airways,17,112,They say nothing to you about the different things you will be held responsible for knowing about after you land such as Ehthras.,Negative
Qatar Airways,17,113,"The airline provides these stopovers so that you can spend money in and get to know Doha city, but they don't make sure you are going to be okay getting into and back out of the airport.",Negative
Qatar Airways,17,114,They are not helpful.,Negative
Qatar Airways,17,115,"They don't seem to care after saying things like ""you will not be able to take your flight back to the US because you took your covid test too early."".",Negative
Qatar Airways,17,116,They interpreted the US policy in a way that would go against me and others instead of asking the US or simply interpreting it a different way.,Negative
Qatar Airways,17,117,"They were wrong and I ended up on the flight, but imagine the anxiety that they caused.",Negative
Qatar Airways,17,118,They seem to be very focused on hierarchy and the class of service a person is in rather than helping all customers equally.,Negative
Qatar Airways,17,119,They should allow for check in much earlier than three or four hours before a flight!,Negative
Qatar Airways,17,120,There are way too many checkpoints a person has to pass through in order to get on a plane to the US.,Negative
Qatar Airways,17,121,I HAVE FLOWN ON ALL OF THE AIRLINES IN THE US AND SEVERAL INTERNATIONAL AIRLINES AND MY WORST EXPERIENCE WAS RECENTLY WITH QATAR.,Negative
Qatar Airways,17,122,They just don't seem to care,Negative
Qatar Airways,18,123,😡😡😡😡😡 Very bad expérience with Qatar Airways!!!,Negative
Qatar Airways,18,124,"Flight delayed by their fault, connection missed, 18h at Doha Airport with 8€, no bed no help, no assistance, and one luggage is missing !!!",Negative
Qatar Airways,18,125,AND NO ANSWER BY E-MAIL !!!,Negative
Qatar Airways,18,126,In total 36 hours without Any bed !!,Negative
Qatar Airways,18,127,"They changed our ticket before we landed, They sent an message with a link for assistance but thé page Was not found, No room, no bed, no new facial masks, no fresh air for 18hours!!",Negative
Qatar Airways,18,128,They lost one luggage at doha airport !! 😡😡😡😡😡,Negative
Qatar Airways,19,129,I had booked a flight from Frankfurt to Capetown for 13th Dec 2021.,Neutral
Qatar Airways,19,130,On 9th Dec. Qatar changed the times of the return flight and asked me to confirm them.,Neutral
Qatar Airways,19,131,On 12th Dec. online-check-in didn’t work - „Please try again later...“,Negative
Qatar Airways,19,132,In the late afternoon of 12th December I got the info that the flight was cancelled!!,Negative
Qatar Airways,19,133,I wasn‘t offered any alternatives ...,Negative
Qatar Airways,19,134,Qatar?,Negative
Qatar Airways,19,135,NEVER AGAIN!,Negative
Qatar Airways,20,136,Check in good and efficient,Positive
Qatar Airways,20,137,Very poor service levels on board.,Negative
Qatar Airways,20,138,Older planes have narrow seats snd are very uncomfortable.,Negative
Qatar Airways,20,139,The newer planes are a bit more comfortable.,Neutral
Qatar Airways,20,140,So check which plane you are in.,Neutral
Qatar Airways,20,141,Meals ok.,Positive
Qatar Airways,20,142,Cabin crew not helpful or welcoming.,Negative
Qatar Airways,20,143,Poor film selection.,Negative
Qatar Airways,20,144,Failed to provide pre ordered meal on one sector.,Negative
Qatar Airways,20,145,Really not a good experience on board at all and I will avoid flying this airline if I can avoid it.,Negative
Qatar Airways,21,146,I was travelling with 2 kids to Manchester via Doha.,Neutral
Qatar Airways,21,147,I was told at the Kathmandu airport that my second leg of flights been cancelled.,Negative
Qatar Airways,21,148,No prior notice or anything.,Negative
Qatar Airways,21,149,Asked to wait 3 hours at the airport to reschedule my flight.,Negative
Qatar Airways,21,150,Qatar rescheduled my flight via Doha and London.,Neutral
Qatar Airways,21,151,There were 6 hrs waiting at Doha and London.,Negative
Qatar Airways,21,152,I was told there was no flight to Manchester but my source at Manchester told me that there was a flight at 7:25 from Doha to Manchester and Qatar put up the price.,Negative
Qatar Airways,21,153,When we arrived at Doha we requested at transit desk to put us on the 7:25 plane.,Neutral
Qatar Airways,21,154,Initially they said it was fully booked.,Neutral
Qatar Airways,21,155,We had to push it hard to get seats from Doha to Manchester at 7:25 flight.,Negative
Qatar Airways,21,156,They keep telling of different story of cancellation.,Negative
Qatar Airways,21,157,Their own staff s explanation is not consistenc,Negative
Qatar Airways,21,158,We paid more for less transit waiting time flight which Qatar airways cancelled it and they were not trying to give customer service staff are rude and unfriendly.,Negative
Qatar Airways,21,159,We had to stay at Doha for 8.5hrs,Negative
Qatar Airways,21,160,No compensation and nothing.,Negative
Qatar Airways,21,161,I would not fly with Qatar in future.,Negative
Qatar Airways,22,162,Excellent business class.,Positive
Qatar Airways,22,163,Extremely clean aircraft.,Positive
Qatar Airways,22,164,Attentive and caring staff.,Positive
Qatar Airways,22,165,Hassle-free trip.,Positive
Qatar Airways,22,166,Enjoyed each moment,Positive
Qatar Airways,23,167,I have just logged on to write this review and was shocked to see all the negative reviews.,Neutral
Qatar Airways,23,168,I guess as one person said true character comes out in difficulty.,Neutral
Qatar Airways,23,169,I will write this review in my own experience.,Neutral
Qatar Airways,23,170,"We flew return from Paris CDG to Colombo, Sri Lanka via Doha.",Neutral
Qatar Airways,23,171,Booking the flight was easy on the internet but experience was less good when I tried to get a name correction for my son (just they called him “miss” rather than “mr”.,Neutral
Qatar Airways,23,172,After uploading his passport and calling twice still no correction although I was reassured that it was not a problem.,Negative
Qatar Airways,23,173,It could have been so easy to correct…,Negative
Qatar Airways,23,174,Anyway it was finally sorted at airport check in.,Positive
Qatar Airways,23,175,When we arrived at the airport we went to the terminal (2E) showing on the app and our tickets.,Neutral
Qatar Airways,23,176,No flight on the board.,Negative
Qatar Airways,23,177,Fortunately found an Air France representative who checked that the flight had changed terminal.,Neutral
Qatar Airways,23,178,Could the app have been updated….?,Neutral
Qatar Airways,23,179,Luckily we had plenty of time otherwise that would have been a stressful start.,Negative
Qatar Airways,23,180,We were flying business.,Neutral
Qatar Airways,23,181,Check in was pretty quick and our visas/pcr et were checked efficiently.,Positive
Qatar Airways,23,182,Then we’re told there was no business lounge.,Negative
Qatar Airways,23,183,Because they have moved terminal they share a lounge with a US airline.,Neutral
Qatar Airways,23,184,And that US airline shuts its lounge in the evening.,Negative
Qatar Airways,23,185,A first world problem maybe but we had paid business class to get a certain service.,Negative
Qatar Airways,23,186,We had been counting on eating in the lounge so we could maximise sleep on the flight and having run out of the office at full speed i needed to get some work done.,Neutral
Qatar Airways,23,187,In the end we got a 45 euro voucher for the three of us to use in a restaurant.,Positive
Qatar Airways,23,188,"One problem in that terminal, no restaurants were open so we had 45 euros to spend in macdonalds ..",Neutral
Qatar Airways,23,189,Once on the flight things got better.,Positive
Qatar Airways,23,190,Very comfortable plane.,Positive
Qatar Airways,23,191,Very attentive staff.,Positive
Qatar Airways,23,192,We really could not fault that.,Positive
Qatar Airways,23,193,Our connecting flights to Colombo were also great.,Positive
Qatar Airways,23,194,Not such a high class of plane but still good.,Positive
Qatar Airways,23,195,And on the way back we got to try out QSuites which was fabulous for a family.,Positive
Qatar Airways,23,196,Western film options were relatively limited compared to other flights but we didn’t really care as we were wanting to sleep.,Positive
Qatar Airways,23,197,I rewatched the Gavin and Stacey Christmas special and was done.,Positive
Qatar Airways,23,198,Doha airport was also good.,Positive
Qatar Airways,23,199,Very busy - quite fascinating to see this huge hub effectively in the middle of nowhere.,Positive
Qatar Airways,23,200,Heaving at 1 am.,Neutral
Qatar Airways,23,201,On the way out we tried out the swimming pool as we had a 4 hour stop over.,Positive
Qatar Airways,23,202,On the way back we stopped in the lounge.,Neutral
Qatar Airways,23,203,The lounge is huge with lots of different areas.,Positive
Qatar Airways,23,204,It does feel a bit cavernous though and my one criticism is there are not enough quiet areas to stretch out and relax in the middle of the night.,Neutral
Qatar Airways,23,205,But that is a minor criticism as really it is very spacious and there are a lot of different spaces and options.,Positive
Qatar Airways,23,206,So all in all once we had forgotten the experience at París we enjoyed our flight and experience,Positive
Qatar Airways,24,207,"My partner and I were flying to Kilimajaro airport, with a stopover in Doha.",Neutral
Qatar Airways,24,208,The first flight was late due to a stupid delay in the baggage check-in.,Negative
Qatar Airways,24,209,"Although most of the customers had to make a connection, the crew didn't bother to communicate anything about it.",Negative
Qatar Airways,24,210,"When repeatedly asked, we have been given stupid and evasive answers and absolutely nothing was done so that we could make the connection, despite the fact that the plane arrived only 10 minutes after the departure of the next one we were supposed to take.",Negative
Qatar Airways,24,211,We had to wait for 8h and we were not offered any hotel.,Negative
Qatar Airways,24,212,We spent the night in the airport sleeping on the floor as all the halls of the airport were occupied by people with the same problem as us.,Negative
Qatar Airways,24,213,We were denied access to the lounges despite the company's entire fault.,Negative
Qatar Airways,24,214,"In summary: inline in London, 7-8h spent on the floor of the airport of Doah, 9 and a half hours late on arrival at Kilimanjaro airport, and a lost safari.",Negative
Qatar Airways,24,215,We lost the safari (which is why we were going to Tanzania) and the deposit.,Negative
Qatar Airways,24,216,"After one month, we still haven't received any response from Qatar airways to the refund request",Negative
Qatar Airways,25,217,Worse customer service they have no respect for customers in the ticketing counter .,Negative
Qatar Airways,25,218,"People there don’t know how to greet , talk especially the black lady in the counter she forgot to print my parents boarding pass but charged more three times over weight Baggages price , $65 for 2 extra pounds and also extra bag for $250 totally a ripoff.",Negative
Qatar Airways,25,219,"I seriously don’t mind paying but the counter people there are rude , disrespectful and unfriendly .",Negative
Qatar Airways,25,220,I love flying Qatar air for their price but now I rather pay more in other airlines and get treated more humanly .,Neutral
Qatar Airways,25,221,Qatar airlines seriously needs to train their employees .,Negative
Qatar Airways,25,222,I will never fly Qatar airlines again !,Negative
Aeroflot,26,223,Thanks to Aeroflot for comfortable flight.,Positive
Aeroflot,26,224,Always choose this company and they never disapoint me!!!,Positive
Aeroflot,27,225,"Like Aeroflot for it’s comfort even for economy class Leg space is ok, drinks and snacks it’s a good idea for a short 2hours’ flight and they are good too",Positive
Aeroflot,27,226,And in Moscow in cold period you always leave the plane straight into terminal,Positive
Aeroflot,28,227,Flight to and back from Dubai was perfect.,Positive
Aeroflot,28,228,In Moscow as in Dubai we we entered inside the airplane direct from the airport.,Positive
Aeroflot,28,229,"Since I fly very to Italy, I ask to aeroflot, why the flight to italy are always with the bus???",Neutral
Aeroflot,28,230,But to an from Dubai was all everyone can aspect.,Positive
Aeroflot,28,231,The personel is always very nice.,Positive
Aeroflot,28,232,I love fly with aeroflot and I love Russia!!!,Positive
Aeroflot,29,233,Everything was fine.,Positive
Aeroflot,29,234,"The food was delicious, service was good.",Positive
Aeroflot,29,235,Departure was on schedule without delay,Positive
Aeroflot,30,236,We we very happy to get upgraded with miles for business class!,Positive
Aeroflot,30,237,"Very comfortable for overnight flights, you can sleep in your own small cabin!",Positive
Aeroflot,30,238,Super!,Positive
Aeroflot,30,239,Recommended to everybody!,Positive
Aeroflot,31,240,Punctual airline with a good schedule grid.,Positive
Aeroflot,31,241,"To date, it has turned out to be the only one suitable for my undemanding needs.",Positive
Aeroflot,31,242,Excellent food.,Positive
Aeroflot,31,243,Some dishes are exceptionally good.,Positive
Aeroflot,31,244,Always polite staff both on board the plane and on the ground.,Positive
Aeroflot,32,245,The best airline from Russia.,Positive
Aeroflot,32,246,A reliable airline with high quality transportation services.,Positive
Aeroflot,32,247,Experienced commanders and the crew members are excellent takeoff and landing.,Positive
Aeroflot,32,248,Comfortable salon and friendly staff.,Positive
Aeroflot,33,249,"great flight, I liked everything.",Positive
Aeroflot,33,250,The plane is clean and service is top notch.,Positive
Aeroflot,33,251,"The plane is very comfortable, I liked everything very much",Positive
Aeroflot,34,252,The flight was great!,Positive
Aeroflot,34,253,"Everything was in right time, comfortable and cosy.",Positive
Aeroflot,34,254,"The meal was fresh, warm and tasty.",Positive
Aeroflot,34,255,No problem during for the flight.,Positive
Aeroflot,34,256,Everybody was pleased I think.,Positive
Aeroflot,35,257,This night flight was good.,Positive
Aeroflot,35,258,My entertainment tool was working good and I enjoyed music and movie.,Positive
Aeroflot,35,259,The food was good and the plane was clean.,Positive
Aeroflot,36,260,The chech-in was quick and easy.,Positive
Aeroflot,36,261,The plane was clean.,Positive
Aeroflot,36,262,The staff was helpful and polite.,Positive
Aeroflot,36,263,However did not react to my request to make the air in the salon more fresh and cold.,Negative
Aeroflot,36,264,"Only when it was one hour before the landing the temperature in the salon became OK, but there was no time to sleep anymore.",Negative
Aeroflot,36,265,"More troubles were at Sheremetevo: bus was provided not a passenger boarding bridge (we came from Delhi and it was winter in Moscow), and it took the bus around 20 minutes to take us to the airport building.",Negative
Aeroflot,36,266,Where the floor was wet and passengers slipped.,Negative
Aeroflot,36,267,As always few windows were operating at passport control and there were long lines.,Negative
Aeroflot,36,268,The baggage was quick.,Positive
Aeroflot,37,269,It was fast and comfortable flight.,Positive
Aeroflot,37,270,The stuff was helpful.,Positive
Aeroflot,37,271,The only thing - chairs in the plane are not so comfy.,Negative
Aeroflot,38,272,Everything was good.,Positive
Aeroflot,38,273,Despite the fact we took off with a delay due to strong side winds we landed on time.,Positive
Aeroflot,39,274,Everything was fine.,Positive
Aeroflot,39,275,"The flight was delayed due to medical emergency in one of the passengers, which is obviously noone's fault, but everything else was good: new aircraft, a display for each seat with variety of movies, tasty food, clean toilets and very friedly flight attendants.",Positive
Aeroflot,39,276,Thanks for the pleasant flight.,Positive
Aeroflot,40,277,"Always easy to deal with, helpful personnel and good online service.",Positive
Aeroflot,40,278,In case of troubles customer service with do their best to assist you.,Positive
Aeroflot,40,279,Quite comfortable airplanes.,Positive
Aeroflot,40,280,Food is a bit too simple.,Neutral
Aeroflot,41,281,Aeroflot is the best company - during the last 15 year of flying I had a good chance to compare air companies.,Positive
Aeroflot,41,282,"As always - perfect, punctual, tasty meal on board, great service.",Positive
Aeroflot,41,283,"Children have their intertaining kit - drawing stuff, book ect",Positive
Aeroflot,42,284,Thanks.,Positive
Aeroflot,42,285,"flight to busness from krasnoyarsk aeroflot is very good fligt,excellent service and comfort airplane!",Positive
Aeroflot,43,286,Flying on vacation to the Black Sea at the height of the velvet season in an almost empty plane is a rarity!,Positive
Aeroflot,44,287,I love night flights!,Positive
Aeroflot,44,288,The plane was only a third full of passengers.,Positive
Aeroflot,44,289,There was no pandemonium and fuss on board.,Positive
Aeroflot,45,290,The flight took place in an atmosphere of mutual understanding.,Positive
Aeroflot,45,291,"The flight attendants were smiling, responsive and good-natured!",Positive
Aeroflot,46,292,My trip from Kaliningrad to Budapest was good.,Positive
Aeroflot,46,293,"Terminal Sheremetyevo B and C is new, beautiful and clean.",Positive
Aeroflot,46,294,"I want to note business salon Malevich, it is big lounge with all what you need: meal, Wi-Fi, showers and working rooms, big children gaming zone.",Positive
Aeroflot,46,295,"Eat and drinks in flights was provided, stewards were correct.",Positive
Aeroflot,46,296,About negative moments: long waiting for boarding in Kalinindrad due to boarding prisoners and guards...,Negative
Aeroflot,46,297,And there isn't children gift in flight SVO-BUD.,Negative
Aeroflot,47,298,Unfortunately this time was disappointed with the flight.,Negative
Aeroflot,47,299,The only plane among all departing that was delayed.,Negative
Aeroflot,47,300,Reported a delay on the way to the airport.,Negative
Aeroflot,47,301,I would like to do this in advance.,Negative
Aeroflot,48,302,"Everything was good, price is okay, the meal during the flight is enough and so I can recommend this Airline",Positive
Aeroflot,49,303,the best company in air travel.,Positive
Aeroflot,49,304,We upgraded the service class from economy to business.,Positive
Aeroflot,49,305,very comfortable flight,Positive
Aeroflot,50,306,"When you can get tickets by sales price - buy it immediately, coz the service and comfort are without any compliance!",Negative
China Southern ALs,51,307,Awful airline.,Negative
China Southern ALs,51,308,"I paid for extra luggage, but still am waiting, after multiple phone calls and emails to their office, for the receipt they owe me.",Negative
China Southern ALs,51,309,"In addition, I didn't have a carry-on, but at the airport they still charged me for the extra few kilos in my second suitcase.",Negative
China Southern ALs,51,310,"And this on a plane made to hold 300+ passengers, but with less than 30 onboard.",Negative
China Southern ALs,51,311,"It's quite stressful flying these days, what with all the new restrictions, the health related requirements, thstue visa, etc, so the last thing you need when you get to the airport is to have an airline be so pedantic as to change you for a few kilos of luggage ON AN EMPTY PLANE.",Negative
China Southern ALs,51,312,"On the plane they had all the passengers sitting in the same section, which makes a mockery of their COVID restrictions, and this also gave them the excuse to give us a 'sandwich' (an old roll with a meagre slice of chickenc it it) as lunch.",Negative
China Southern ALs,51,313,First and last time I'll ever fly with this airline.,Negative
China Southern ALs,51,314,AVOID!,Negative
China Southern ALs,52,315,The worst airline service I have ever experienced.,Negative
China Southern ALs,52,316,Muslim flyers should definitely avoid flying with this airline because most food consists of pork meat.,Negative
China Southern ALs,52,317,They layover at Guangzhou airport for few hours with no food or drink provided by the Airline authority.,Negative
China Southern ALs,52,318,I wouldn't recommend this airline to anyone because their service can't get any worse then this.,Negative
China Southern ALs,53,319,Everything of that flight was smooth and ordinary.,Positive
China Southern ALs,53,320,I was quite shocked that one of the crews said she was very tired and laid down on the drink cart in front of the customers.,Negative
China Southern ALs,53,321,Maybe she ended her duty very late a night before and had to take up duties for this early flight.,Neutral
China Southern ALs,54,322,"I had a economy class window seat on the two segment flight from Lhasa (LXA) to Guangzhou (CAN), with a change of planes and one-hour layover at Chongqing (CKG).",Neutral
China Southern ALs,54,323,"Both flight segments were comfortable and with excellent, friendly cabin service.",Positive
China Southern ALs,55,324,Smooth flight from Chongqing (CKG) to Dali City (DLU).,Positive
China Southern ALs,55,325,"All passengers wore masks, and some even googles and plastic gloves.",Positive
China Southern ALs,56,326,We booked flights from London to Brisbane and back via Auckland through Skyclub.com.,Neutral
China Southern ALs,56,327,The return flight was cancelled on 17th February and we had to find replacement flights home.,Negative
China Southern ALs,56,328,"Now, 7 months later and numerous requests to Skyclub.com, we have still have no idea of the refund amount nor when it will be paid.",Negative
China Southern ALs,56,329,"And without that information, our travel insurance will not pay out for the replacement flights.",Negative
China Southern ALs,56,330,SkyClub.com is responsible for paying this refund.,Neutral
China Southern ALs,56,331,We give them 0/10 for customer service.,Negative
China Southern ALs,56,332,Avoid the company at all costs,Negative
China Southern ALs,57,333,"With the struggles of traveling during COVID, I unfortunately was unable to go home for my father's memorial.",Neutral
China Southern ALs,57,334,I want to thank China Southern for not hassling me for the flight and just issuing me a refund quickly.,Positive
China Southern ALs,57,335,This eased a lot of stress in my life and has helped me with unexpected payments.,Positive
China Southern ALs,57,336,"While other companies are only offered flight credit, this refund really helped.",Positive
China Southern ALs,57,337,Thank you!,Positive
China Southern ALs,58,338,Despite numerous requests they have not refunded for a cancelled flight.,Negative
China Southern ALs,58,339,"They also moved the timing of the flight 5 times, then finally cancelled!",Negative
China Southern ALs,58,340,But no automatic refund.,Negative
China Southern ALs,58,341,Poor customer service.,Negative
China Southern ALs,58,342,Book with caution!,Negative
China Southern ALs,59,343,There were boarding problems.,Negative
China Southern ALs,59,344,"The boarding process started and then was put on hold for 20 minutes, due to technical issues resulting from a computer crash.",Negative
China Southern ALs,59,345,"Thus, I rate the flight as average, as this type of problem happens with most airlines.",Neutral
China Southern ALs,60,346,I had a problem with the refund process and called the local office 2123328888 for assistance.,Neutral
China Southern ALs,60,347,The CS was so rude he kept on cutting me off without letting me finish my sentence.,Negative
China Southern ALs,60,348,Great customer service!,Negative
China Southern ALs,61,349,The cabin crew members were fantastic on this 2-hour 15-minute non-stop flight from Wuxi (WUX) to Guangzhou (CAN).,Positive
China Southern ALs,61,350,I could see that they were very friendly and helped many people store their luggage.,Positive
China Southern ALs,62,351,The flight was delayed multiple times and we ended up spending about three hours waiting in the boarding area.,Negative
China Southern ALs,62,352,"Had the delay been announced earlier, I would have been happy find other gainful things to do with my time.",Negative
China Southern ALs,62,353,"One the good side, they did offer some food during the waiting time.",Positive
China Southern ALs,62,354,Among the food and drink items was an interesting canned beans instant meal: delicious.,Positive
China Southern ALs,63,355,Maybe the best airline that’s flies from Shenzhen to Beijing in China.,Positive
China Southern ALs,63,356,Rode on the A380 on the first row and seats are great.,Positive
China Southern ALs,64,357,This airline does not care at all about customers.,Negative
China Southern ALs,64,358,They are famous for delays and poor customer service.,Negative
China Southern ALs,64,359,They even do not have any automated email system to inform their customer about any delays or cancellation.,Negative
China Southern ALs,64,360,You will wait for hours to speak to their customer service and they are hard to communicate with.,Negative
China Southern ALs,64,361,You will end up paying more with this Airline in the end.,Negative
China Southern ALs,64,362,Check other reviews as well.,Negative
China Southern ALs,64,363,Pay more and make your travel easier.,Negative
China Southern ALs,64,364,https://www.tripadvisor.co.uk/ShowUserReviews-g1-d8729051-r556068555-China_Southern_Airlines-World.html,Neutral
China Southern ALs,64,365,My return flight to London Heathrow was on 1st of Feb 2020.,Neutral
China Southern ALs,64,366,I had to change it to 11th of Feb to stay for longer with my family in China due to Covid-19 and Paid extra for it.,Negative
China Southern ALs,64,367,"11th of Feb direct flight to London was then cancelled without informing me , I only knew it when I reached Zhengzhou airport.",Negative
China Southern ALs,64,368,"I kept on calling for days and when I reached CSA I was told my direct flight has been changed to via Guangzhou, and I have to pay for the hotel stay at night.",Negative
China Southern ALs,64,369,A week before my flight via Guangzhou I phoned to check whether the flights are cancelled.,Neutral
China Southern ALs,64,370,"I was told the flights were cancelled, and I should wait until June or take refund.",Negative
China Southern ALs,64,371,My visa was expiring so I asked for refund.,Neutral
China Southern ALs,64,372,I was told I will be refunded within 10 working days.,Positive
China Southern ALs,64,373,Waited for over a month (kept 100000s of customer money in bank account to cover their losses) and then I got a call saying we will not be paying you the amount we promised earlier and we will be pay you less.,Negative
China Southern ALs,64,374,I had to pay more to travel with another airline.,Negative
China Southern ALs,65,375,Was a short flight so wasn’t expecting much.,Positive
China Southern ALs,65,376,Flight was delayed 55 minutes.,Negative
China Southern ALs,65,377,Service was okay.,Positive
China Southern ALs,65,378,Not amazing though.,Positive
China Southern ALs,66,379,"I Booked though BYOjet, I tried to contact them about my cancelled flight to see if I would receive a refund.",Neutral
China Southern ALs,66,380,"While on hold for many hours (listening on repeat “because I’m happy” by pharrell Williams, I hate that song & I am definitely not happy!!) the line disconnects...",Negative
China Southern ALs,66,381,plus not respond to multiple emails.,Negative
China Southern ALs,66,382,Absolutely appalling this company should not be in business.,Negative
China Southern ALs,67,383,The worst airlines ever !!!,Negative
China Southern ALs,67,384,Would rate 0 out of 5 if there was an option.,Negative
China Southern ALs,67,385,I booked my ticket through an agent.,Neutral
China Southern ALs,67,386,I am still trying to figure out who of them tries to fool me.,Negative
China Southern ALs,67,387,I hope a reasonable solution will be given to this issue otherwise I am going to take decisive steps !!!,Negative
China Southern ALs,68,388,"Returning from abroad during the ""Coronavirus holiday season"" I encountered some difficulties with the various forms written in Chinese that had to be completed and the Wechat personal monitoring application now necessary to go anywhere in China.",Negative
China Southern ALs,68,389,"Time was pressing and many other travellers also encountered problems but still the overworked China Southern Airlines check in staff went out of their way, taking the extra time to help a foreigner overcome these difficulties.",Positive
China Southern ALs,68,390,Even the hard pressed flight attendants interspersed helping myself and other passengers in this regard while at the same time busy with their normal duties immediately prior to take off.,Positive
China Southern ALs,68,391,I've travelled many times with China Southern and have always found their staff to be helpful in the extreme.,Positive
China Southern ALs,68,392,My sincere thanks to them.,Positive
China Southern ALs,69,393,"Professional airline, good service, good food & drink & entertainment.",Positive
China Southern ALs,69,394,On time too.,Positive
China Southern ALs,69,395,China Southern Airline impressed me every time.,Positive
China Southern ALs,69,396,Will fly with them anytime.,Positive
China Southern ALs,70,397,Excellent food service wine and comfort in business class with China Southern .,Positive
China Southern ALs,70,398,"Would definitely recommend to all those Europeans who will only fly via ‘ standard’destinations like Singapore, BKK or Middle East.",Positive
China Southern ALs,71,399,We had call from Airline that aircraft was changed from Airbus A380 to Boeing 789.,Neutral
China Southern ALs,71,400,We were upset since we had upgraded our seats and paid more,Negative
China Southern ALs,71,401,"We had a little problem when boarding time at LAX (Please see picture attached) since their staffs were so unprofessional and made our line (the first line) waiting until last, there were a lot of passengers complaining but they ignored us.",Negative
China Southern ALs,71,402,This problem must be fixed ASAP,Negative
China Southern ALs,71,403,"The flight were not as pleasant as flying Airbus A380 but everything went through ok with good food, drink and friendly service",Positive
China Southern ALs,71,404,"Since we had transit in Guangzhou and due to the virus, we didn’t fly back to USA with China Southern Airlines.",Neutral
China Southern ALs,71,405,We thought that we lost our tickets but finally the Airlines refunded us including our upgrades,Positive
China Southern ALs,71,406,Thank you for being nice and understanding,Positive
China Southern ALs,72,407,"Flights are good, service and food are ok, didn't have any issues with luggage.",Positive
China Southern ALs,72,408,Language can be an issue.,Neutral
China Southern ALs,72,409,Decent overall.,Positive
China Southern ALs,73,410,"Flew China southern Airlines from Toronto to Guangzhou in Premium Economy and found the flight, cabin, and service to be very good.",Positive
China Southern ALs,73,411,"Comfort in Premium Economy was not to bad at all, and the flight staff where wonderful.",Positive
China Southern ALs,73,412,I would not hesitate to fly with this airline again.,Positive
China Southern ALs,74,413,"Plane was full, food was awful, bathrooms were filthy, I was sick for 2 weeks with respiratory and intestinal.",Negative
China Southern ALs,75,414,"I’ve traveled economy & business class many times, & both are excellent.",Positive
China Southern ALs,75,415,"Friendly staff, great service & comfortable ride.",Positive
Turkish ALs,76,416,"This airlines has n-o respect to human being nor to their own lets say ""promise"" .",Negative
Turkish ALs,76,417,"Because when you sell ticket, you do a promise that based on the ticket you will deliver a person to the destination.",Negative
Turkish ALs,76,418,"Guess what, this DISGUSTING airlines just dropped the person at the gate, after checking in at stinky istambol airport ,.",Negative
Turkish ALs,76,419,Reason?,Negative
Turkish ALs,76,420,"""your return ticket was not purchased through stupid turkish airlines""",Negative
Turkish ALs,76,421,REALLY??!,Negative
Turkish ALs,76,422,Seriously?,Negative
Turkish ALs,76,423,are you kidding me?,Negative
Turkish ALs,76,424,what the hell is your business with how am i gonna return to my destination back?,Negative
Turkish ALs,76,425,Nope!,Negative
Turkish ALs,76,426,"this greedy, money hungry stinky company didnt even apologies.",Negative
Turkish ALs,76,427,"Rude as hell at the airport, and they even dont bother to give the money back .",Negative
Turkish ALs,76,428,"Oh no, they dont think you are human being.",Negative
Turkish ALs,76,429,"Simply, if you love to be a victim of overbooking and thrown away at the gate, go ahead and buy their ticket, if you respect yourself and want to fly with decent airlines then stay away at all cost",Negative
Turkish ALs,77,430,Horrible customer service.,Negative
Turkish ALs,77,431,They are not kid friendly at all.,Negative
Turkish ALs,77,432,Everyone is saying somehting else.,Negative
Turkish ALs,77,433,The stuff is not trained at all.,Negative
Turkish ALs,77,434,In antalya the manager Sakir did us wait with 8 months old baby on the counter for almost 2 hours we were missing our flight almost.,Negative
Turkish ALs,77,435,He was rude.,Negative
Turkish ALs,77,436,We did buy a connection flight from antalya to istanbul and same day we had a flight from istanbul to usa.,Neutral
Turkish ALs,77,437,I called before purchasing the ticket and THY told me that since its same day international flight my luggages will same as international travel and i will pick up my luggage in phoenix.,Positive
Turkish ALs,77,438,Went to antalya airport and the manager said no this is domestic flight and they charged for 4 luggages.,Negative
Turkish ALs,77,439,Why didnt tell me before?,Negative
Turkish ALs,77,440,He said we have to pick up our lugguges in istanbul not usa.,Negative
Turkish ALs,77,441,Which doesnt make sense we had only 2.5 hours layover.,Negative
Turkish ALs,77,442,And than we picked up our luggages in istanbul with 8 months old baby running around and than we checked in our bags for our los angeles and phoenix flight.,Negative
Turkish ALs,77,443,The THY was so sure we were going to pick up our bags in Phoenix and i asked few times.,Negative
Turkish ALs,77,444,Of course we arrive i Los Angeles airport had only 1.45 min time for our next flight they told us we have to pick up our bags again.,Negative
Turkish ALs,77,445,this shows u no one knows anyhting in THY.,Negative
Turkish ALs,77,446,I called before even i bought my flight bc of my 8 months old son and didnt want it to run around.,Negative
Turkish ALs,77,447,The ist to LA flight suppose to be 13 hour 55 min and it took extra 2 hour.,Negative
Turkish ALs,77,448,On my way to USA in the begin of the trip i had so many issues and called at least 10 times the THY for upgrading my seat since i have baby i want it pay extra and get a good seat.,Negative
Turkish ALs,77,449,Since i bought my ticket in expedia i called THY at least 15 times and spend 10 hours and no one helped me out.,Negative
Turkish ALs,77,450,They said its expedia which expedia has nothing to do with the seat assigment.,Negative
Turkish ALs,77,451,My experience with 8 months old baby was horrible never again.,Negative
Turkish ALs,77,452,My background is turkish and want it to fly with this airline but nothing is right at all.,Negative
Turkish ALs,77,453,"Definitliy lufthansa, british airways and other companies system is easier to solve problem.",Negative
Turkish ALs,77,454,With THY if u have issues u r screwed.,Negative
Turkish ALs,78,455,This had to be the worst flight I have EVER been on!!.,Negative
Turkish ALs,78,456,despite my aggressive and trolling name i have never been so horrified at customer service before.,Negative
Turkish ALs,78,457,"During the arrival, from Gatwick to Istanbul, we were told we had an hours wait, leading us to believe we’d be able to enjoy the look and feel of the airport.",Positive
Turkish ALs,78,458,Instead they lead us on a wild goose chase and weren’t even given time to relax.,Negative
Turkish ALs,78,459,The staff clearly did not want to be there and insisted on taking out their anger on us passengers.,Negative
Turkish ALs,78,460,"Just as we were about to board the plane, the airplane crew had seized some of our hand luggage, claiming that “there wasn’t any space left”.",Negative
Turkish ALs,78,461,They forcibly took luggage from peoples hand and forced them onto the plane!!,Negative
Turkish ALs,78,462,"While on the plane from Istanbul to Sierra Leone, we were all shocked to see the arrival time as it was quite long.",Negative
Turkish ALs,78,463,They had stopped the plane in Ouagadougou and then made us wait for another hour.,Negative
Turkish ALs,78,464,"This was never mentioned in our plane ticket, or the announcement on the plane.",Negative
Turkish ALs,78,465,"Passengers were complaining and asking why this wasn’t mentioned, and the flight crew proceeded to threaten us, and claim they would “write us a travel report due to our aggressiveness”.",Negative
Turkish ALs,78,466,"After the passengers flew to Ouagadougou, we weren’t surprised how much space was left on the plane.",Neutral
Turkish ALs,78,467,"As we all left the plane, about two members of the flight crew had told us to enjoy our holiday.",Neutral
Turkish ALs,78,468,talk about rude!!,Negative
Turkish ALs,78,469,"And top this all off, we all waited in the baggage collection area for about an 1h 30m with no knowledge that our suitcase wasn’t coming.",Negative
Turkish ALs,78,470,"In fact the luggage they loaded during the interval in Istanbul, were actually from Wednesdays passengers.",Neutral
Turkish ALs,78,471,We were never informed of this.,Negative
Turkish ALs,78,472,I have never felt so appalled at a company’s service.,Negative
Turkish ALs,78,473,Do better!!!,Negative
Turkish ALs,79,474,Turkish airlines is not reliable.,Negative
Turkish ALs,79,475,They sell their ticket cheaper than other airlines but it is all an scam.,Negative
Turkish ALs,79,476,A week before my trip they cancelled my flight.,Negative
Turkish ALs,79,477,"The same thing happened to my friend, her flight got cancelled two weeks before her trip.",Negative
Turkish ALs,79,478,"A year later, I could not still got my money back, so I asked for a voucher.",Negative
Turkish ALs,79,479,"Better than nothing, I guess!",Neutral
Turkish ALs,79,480,Turkish airlines is awful!,Negative
Turkish ALs,79,481,Even though I have a voucher with them I know I won't travel with them ever again!,Negative
Turkish ALs,80,482,A 13+ hr flight and was only fed twice.,Negative
Turkish ALs,80,483,"Not even a snack in between but then again, I was flying economy.",Negative
Turkish ALs,80,484,Make sure you carry food on longer flights or you will starve.,Negative
Turkish ALs,80,485,The food options are terrible.,Negative
Turkish ALs,80,486,The saving grace is their entertainment system.,Positive
Turkish ALs,81,487,My elderly in laws had a flight booked from Toronto Turkey to Iraq (their home country).,Neutral
Turkish ALs,81,488,They are not vaccinated but had a negative PCR test within 48 hours.,Neutral
Turkish ALs,81,489,The federal government guidelines said that they would still be able to travel with this to get back to their home country.,Neutral
Turkish ALs,81,490,They were denied by Turkish airlines at the airport due to being unvaccinated.,Negative
Turkish ALs,81,491,"Upon filing a feedback complaint with the airlines, the customer service rep tole me they cannot do anything because of Turkey's policies.",Negative
Turkish ALs,81,492,The government website for the Istanbul airport however clearly states that unvaccinated individuals can arrive so long as they have a negative PCR test.,Negative
Turkish ALs,81,493,Yet the airlines will not budge.,Negative
Turkish ALs,81,494,"My in laws are over 60, and have many health comorbidities.",Neutral
Turkish ALs,81,495,Their English is poor and they asked the airline rep at the airport to speak to myself or my husband via phone and they immediately refused.,Negative
Turkish ALs,81,496,My in laws had no other option and were essentially stranded at the airport.,Negative
Turkish ALs,81,497,"After a long drive to get to Toronto, they were forced to drive back to Windsor at 10pm in the evening.",Negative
Turkish ALs,81,498,This is unacceptable.,Negative
Turkish ALs,81,499,Please be very careful when booking with this airline.,Negative
Turkish ALs,81,500,Their customer service reps are very rude and unhelpful and clearly make up their own rules despite federal government policy.,Negative
Turkish ALs,81,501,I am appalled at what happened here and will ensure that none of my family and friends ever travel with this airline.,Negative
Turkish ALs,81,502,Shame on them for the treatment of elderly people in this way.,Negative
Turkish ALs,82,503,What do you call a company that refuses to accommodate a customer that could not travel due to COVID RESTRISCTION.,Negative
Turkish ALs,82,504,"Literally, 25 calls to their 800 numbers, several online feedbacks , direct visit to a sales office that claims that they are not sales office despite having their info on the official website ?",Negative
Turkish ALs,82,505,"Also, none of the 20 associates that I talked to have supervisors :)",Negative
Turkish ALs,82,506,SHOKING.,Negative
Turkish ALs,82,507,NO REFUND or EXTENDED VOUCHER ?,Negative
Turkish ALs,82,508,I can't come up with any definition except THIEFS.,Negative
Turkish ALs,82,509,The will pocket customer money with no respect.,Negative
Turkish ALs,82,510,"To put things into perspective, myself and my family would purchases tickets through Turkish Airlines all the time when we would have a chance for the last several years.",Positive
Turkish ALs,82,511,They don't care if you are new or old customer unfortunately.,Negative
Turkish ALs,83,512,The CS is terrible.,Negative
Turkish ALs,83,513,All the flights for pets to the UK are cancelled and we called the CS.,Neutral
Turkish ALs,83,514,They told us that they have space and asked us to buy the ticket while we are still on the phone so that they can make an appointment for us.,Positive
Turkish ALs,83,515,"Once we buy the ticket, they tell us the plane in the end of Dec have ""no cat availability"" during an almost 1-hour long international phone call.",Negative
Turkish ALs,83,516,"When we try to get full refund, they said ""We’re sorry that you had to change your travel plans.",Negative
Turkish ALs,83,517,"To avoid similar problems on future flights, we recommend you take careful notice of your ticket rights specified at reservation.""",Negative
Turkish ALs,83,518,This is so disgraceful.,Negative
Turkish ALs,83,519,I didn't change my plan.,Negative
Turkish ALs,83,520,"It is your staff who has made the mistake, telling us to purchase the ticket.",Negative
Turkish ALs,83,521,I highly recommend people who would want to fly with this airline to think twice before buying ticket from this company.,Negative
Turkish ALs,83,522,Their CS is terrible and they put the fault on their customers.,Negative
Turkish ALs,83,523,Updates I don’t exactly understand what do you mean.,Neutral
Turkish ALs,83,524,I am seeking for full cash refund for the very first minute complaining.,Negative
Turkish ALs,83,525,Why on earth do I need to have this refunded cheque when your service is like this?,Negative
Turkish ALs,83,526,Is this what you call customer service?,Negative
Turkish ALs,83,527,Please tell me clearly how much I have spent on the ticket and what I get in return.,Negative
Turkish ALs,83,528,"When I have wasted so much of my time, I am not afraid to spend even more for your “service”.",Negative
Turkish ALs,83,529,I have spent HK$2382 on the ticket and HK$2262 on the luggage and you are telling me you are only returning me HK$1883.,Negative
Turkish ALs,83,530,Do you think I am a joke to you?,Negative
Turkish ALs,84,531,They scheduled my flights so close together.,Negative
Turkish ALs,84,532,"One was late landing so after exiting the plane running through the airport and security again, they closed my gate.",Negative
Turkish ALs,84,533,I spent another 8 hrs in the airport waiting on the next 11hr flight.,Negative
Turkish ALs,84,534,Smh,Negative
Turkish ALs,85,535,Beware of the theft!,Negative
Turkish ALs,85,536,"My mother was flying with Turkish airlines in October and of course, her suitcase didn't arrive ...",Negative
Turkish ALs,85,537,"After about a week they delivered it, but everything that could cost money was stolen from it!",Negative
Turkish ALs,85,538,"And it's been a while, but we didn't get any updates and no reimbursement for the cost of the stolen things.",Negative
Turkish ALs,85,539,Total disrespect to their customers!!!,Negative
Turkish ALs,85,540,Make sure if you have to fly with Turkish to close your suitcase really well with complicated locker because in our case they opened a simple one.,Negative
Turkish ALs,85,541,"But in general, I'd advise not to trust the company where they steal and fly with other airlines.",Negative
Turkish ALs,85,542,"Even if the ticket is a bit more expensive, the cost of the stolen things can result in loss of more money!",Negative