Shafaat
That is what the video is saying. Right hand and Left hand cases are for black and white cases where good people are obvious and evil people are obvious. For mix cases, the Qur’an is silent as Ghamidi Sahab say that it only talks about those who succeed and fail at merit. For those who are lacking, have done some good, have done some bad, there will be case to case judging by Allah and means of forgiveness like Shafaat. They may not receive a record in hand at all. But Allah knows better as Qur’an is simply silent on this matter.