Customer Services Executive (Web3 Lab Ambassador)
Company: Jll
Location:  HKG-CLIENT Hong Kong-Work Dynamics - CYBT Hong Kong
Tags: executive

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

How We support the Whole You
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits
Family medical plan that covers spouse and children
Disability and life insurance
Additional leave includes marriage leave, adoption leave, examination leave and study leave
Staff referral bonus
On-the-job training
Flexible work arrangements may be available

Location: Hong Kong / On-site
What this job involves

Assist and monitor building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
Monitor the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure. Liaise on any outstanding Work Orders.
Assist in the implementation a comprehensive energy saving/management program for your site(s)
Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained
Recommend continuous quality improvement practices across your site, ensuring initiatives are shared across all sites
Ensure consistency of regional policies & procedures with constant updating of as required
Implement, comply with and audit all internal management systems, for quality assurance
Assist the Management Team with the coordination of Churn and other relocations activities

Risk Management

Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect the client and JLL reputation.
Support the implementation and monitoring of disaster recovery and business continuity plans
Follow established escalation procedures and incident reporting procedures

Procurement and Vendor Management

Assist in the evaluating the vendor procurement and management practices of your designated site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement
Ensure the Contract Management Database is up to date at all times
Assist to manage the vendor Risk Management program

Profitability/ Savings Initiatives

Assist the JLL Account Leadership team with generating savings and creating initiatives to improve processes and practices

Customer Service / Client Relationships

Provide superior customer service
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Pro-actively manage client’s expectations ensuring that the service levels are maintained .
Lead by example

Reporting

Assist in the budgeting process as required
Provide input as required into the Monthly Report to client
Active involvement in the monitoring and achieving the required Key Performance Indicators

Leadership / Staff Management:

Actively support an environment that supports teamwork, co-operation & performance excellence within the team

Interested? An ideal candidate would need to have the following qualifications
Desired experience and technical skills
Required

Tertiary education in Building, Mechanical, Electrical Services, Facilities Management or related disciplines
Minimum of 2 years’ practical experience in day-to-day operation, repair and maintenance, particularly in commercial office and retail premises
Related experience in banking industry is preferable
Knowledge in Security system, Air-conditioning (CRAC, MVAC) system, Fire Services systems, Electrical Distribution systems and PC systems
Knowledge in site co-ordination and vendor management
A good team player with good organizational, communication and client management skills
Good command of both written and spoken English and Cantonese/Chinese
Good PC literacy and able to manage daily activities using various systems

Critical Competencies for Success

Behave consistently with Jones Lang LaSalle cultural and ethical requirements
Have a positive and proactive approach to work and able to work on own initiative and as part of a busy team
Ability to deal with emergency situations in a calm manner
Able to follow instructions and procedures
Listens effectively and communicates through actions and example
Takes a flexible approach to work patterns to meet the requirements of Jones Lang LaSalle and clients
Ability to work within a budget, demonstrated initiative and ability to solve problems

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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