AdiOO7/consumer_complaints huggingface dataset:
Consumer complaint: I moved out of an apartment XXXX on XX/XX/XXXX. XX/XX/XXXX I received phone calls from Ideal Collection Agency for {$930.00}, that the leasing company was charging me for damages to the apartment. Prior to this I had not received a notice or call from the leasing company regarding the charges. They claimed that they sent a certified letter to the address on file. However, I never received the letter, and even have an email proving that I updated my new mailing address within 30 days after moving. According to Florida statute XXXX, the leasing company has 30 days to send me a certified notice of any charges or forfeits their rights to them. I never received this notice. 
I sent Ideal Collections a certified letter explaining that the company forfeited their right according to the Florida statute XXXX, and that according to the Fair Debt Collections Practice Act they must acquire proof of the damages as well as proof of the certified letter receipt. No such evidence was produced because I did not receive the letter to sign for it. 
Instead the Ideal Collections company sent me a copy of the bill from the leasing company with the end of the required notice missing from the page. I would not know how to respond based on their bill. 
The Ideal Collections company is trying to acquire funds that the leasing company is not entitled to. They did not submit the certified letter to me within the 30 days, and never notified me otherwise of this debt. 

Company response: Company believes it acted appropriately as authorized by contract or law
Consumer complaint: I filed a complaint on XXXX number XXXX I since received the following letter from BOA I want to know how I " benefited '' from someone stealing my identity and making unauthorized charges to my account? How can the CFPB help me? BOA rep 's have been the rudest, most uncooperative people I have ever dealt with. Now this letter is just a continuation of their mishandling of this entire matter. 

Company response: Company chooses not to provide a public response
Consumer complaint: Wells Fargo Bank, is currently holding roughly {$2500.00} from me for about 1 year now. They told me they were holding my money because XXXX checks I deposited did not match. These checks were written and signed by my mother. My mom is willing to do whatever it takes to have this resolved as they are holding {$2500.00} from me which I could be using for college tuition. Wells Fargo then closed all my accounts with them. My dad was a joint owner on the account as to I was only XXXX at opening. Both mine and his name are black listed at this bank. 
The checks were cashed by Wells Fargo, and they were cleared by the bank they were written from XXXX. 

Company response: Company chooses not to provide a public response
Consumer complaint: I recently viewed my XXXX credit report and found a collection account listed for XXXX I did not receive any correspondence written or oral from a collection agency representing XXXX. I contacted XXXX directly and was told by the customer service department they could not retrieve an account based on the information I gave them and I would have to get in touch with the collection agency that I saw listed. 

Company response: Company chooses not to provide a public response
Consumer complaint: I initiated a dispute with all XXXX credit bureaus regarding XXXX XXXX credit card account XXXX. The investigation came back as verified, however I did not ask for verification that the account was mine, I asked the CRA to verify the date of first delinquency being that there is conflicting information for this account as to when the first delinquency occurred ( see attached report ). This account is approximately 7 years old and should be deleted from my credit file. 

Company response: Company chooses not to provide a public response
Consumer complaint: We had XXXX XXXX come to our house and offer to do in blown attic insulation for free to us as long as we applied for XXXX credits, XXXX through our natural gas company and XXXX through the federal government on our taxes. We filled out our natural gas company XXXX and received the check and sent it to them. When it came time to do our taxes we found out that the credit that they claimed was still valid was not valid, we spoke to a representative of the Internal Revenue Service to find out that the credit they wanted us to apply to our taxes had expired 2 years before their service. On the form we signed it specifically states " In the event that i have complied with the above terms and done all I can, and I do not qualify to receive any part of the rebate check ( s ) I will not owe Penguin Insulation that portion of the Total Amount Financed. '' I think I did all I could to try to get the rebate but I am not going to cheat on my taxes to do it. I called penguin insulation multiple times to try and resolve these issues but after 2 years they instead sent me to debt collections. 

Company response: Company believes it acted appropriately as authorized by contract or law
Consumer complaint: Scam Victim, I applied for loan threw XXXX XXXX XXXX. 
All they told me I had to was that XXXX XXXX would deposit money into my acct. to pay for my processing Fee .. So I was instructed to go to XXXX XXXX send to this person for my loan fees. 
So .. I did that. Next thing he tells me that I have n't paid my Taxes. 
He would cut me a deal. I owe XXXX I would only owe XXXXXXXXI knew right then this was a scam. I said no so XXXX the loan manager start to threaten me. 
Then I get all these XXXX from my bank Wells Fargo over XXXXXXXXHe made the claim. Stolen identity. And XXXX will not give me my money backThis is wrong .. Help. PLEASEXXXX XXXX 

Company response: Company chooses not to provide a public response
Consumer complaint: The Shellpoint account listed on my credit report shows as past due for four payments of {$9800.00} ( credit report excerpt attached ). This account is current and no delinquency exists. Even Shellpoint 's company on-line information ( attached to this complaint ) shows my account as current and I 'm told updated information should be on my credit report showing the account is current with no late payments. This account needs to be corrected asap as I am trying to purchase a car and I ca n't get financing. 

Company response: Company believes complaint represents an opportunity for improvement to better serve consumers
Consumer complaint: I have requested this company stop calling me numerous times. I 've called back and asked to speak with a supervisor, was hung up on several times, finally got through to somebody claiming to be a supervisor and assured I would no longer be called. I explained I would file harassment charges. They 've called back and the same scenario has played out for the XXXX time today. I do n't know XXXX XXXX He obviously had this number before me. I believe XXXX XXXX is deceased to be completely honest. 

Company response: Company can't verify or dispute the facts in the complaint
Consumer complaint: I need to explain to a person, the claim that I going to make, against specialized loan services, my second mortgage on my house, the way that they are treating me, and, I believe that they are doing to other people attached or dealing with this company.they already reported me to the credit bureau,3 times with no reason, and, when I spoke with a Manager, he told me that, it was my fault. 

Company response: Company chooses not to provide a public response
Consumer complaint: Received multiple phone calls from people identifying themselves as from a " portfolio group '' and that I had passed a bad check with my SSN on it. I have n't had checks or written a check in over 8 years. Other information online reports similar ridiculous claims and harassment. They call multiple times a day from different cities and states. Continued harassment will result in legal action. 

Company response: Company believes the complaint is the result of a misunderstanding
Consumer complaint: FOR THE LAST 18 MONTHS WE HAVER REQUESTED A HARP LOANBASED ON OUR INCOME OR PRINCIPAL MODIFICATION. WE HAVE BEEN GIVE TRAIL MODIFICATIONS AT OVER {$4000.00} PER MONTH WE WANT TO HAVE A AFFORDABLE LOAN SINCE HOUSE IS VALUED LOWER THAN MORTGAGE LOAN 

Company response: Company believes it acted appropriately as authorized by contract or law
Consumer complaint: My mortgage with XXXX Bank of XXXX PA has been transferred to Loan Care XXXX of XXXX XXXX XXXX Their customer service is unacceptable. They are inaccessible by phone ( long waiting times ) and their web site does n't function. Have n't been able to set up auto pay. They have horrible ratings by customers on various web sites with very unscrupulous practices such as charging unwarranted late fees and failing to pay escrow insurance and taxes in a timely manner. Look them up on yelp. Do I have any recourse other than refinancing? 

Company response: Company chooses not to provide a public response
Consumer complaint: XXXX XXXX from Procollect advised me that I need to contact him, but I have already forwarded him documents confirming that the account is not mine, I am already registered with the Do Not Call List and he keeps calling me daily. 

Company response: Company chooses not to provide a public response
Consumer complaint: I tried to get a loan modification from B of A. 
They said they would not modify or refinance. 
I tried XXXX mortgage companies for a new loanbut they all said that due to dodd frank I couldnot qualify because I did not have enough incomein XX/XX/XXXX and XX/XX/XXXX. I contacted consumer financialprotection agency and they were no help. 
my house is worth {$1.00} XXXX and I only owe {$380000.00}. 

Company response: Company chooses not to provide a public response
Consumer complaint: Experian is violating my rights with keeping account that are past the statute of limitations and unverifiable on my credit file which are and all the account states this item was updated in your XX/XX/XXXX dispute I have disputed in XX/XX/XXXX no investigation was ever completedXXXX # XXXX XXXX # XXXX of XXXX # XXXX of XXXX # XXXX # XXXX # XXXX 

Company response: Company chooses not to provide a public response
Consumer complaint: Credit protection association is trying to collect a debt ( # XXXX ) that does not exist on behalf of XXXX XXXX from XXXX. XXXX XXXX received the equipment in question and I retained the receipts when mailing said equipment back to them. When this debt originally populated on my credit report I asked XXXX to perform an investigation and to ask this debt collector to prove the validity of this debt This debt collector could not so so and the results were that the collection was removed from my credit report on XXXX/XXXX/XXXX. This debt collector is trying to collect under false claims. I need them remove this collection from my credit report asap. 

Company response: Company believes it acted appropriately as authorized by contract or law
Consumer complaint: I have made several requests to Enhanced Recovery Company to validate the account in there office. I never received any notification that Enhanced Recovery Company had the authority to enforce a claim upon me. No proof of Claim whatsoever. Enhanced Recovery Company claim does n't meet the standard of the state of OHIO XXXX XXXX This would include affidavits since said records or documents upon which their office has sent are not original and not admitted into evidence or attached to the complaint or affidavit. I am sorry what affidavit? I was unable to find anything that shows Enhanced recovery or any third party law firms and collection agencies are in accordance with the XXXX. XXXX OHIO XXXX XXXX XXXX Taking assignment of debt : XXXX XXXX XXXX XXXX No collection agency shall commence litigation for the collection of an assigned account, bill, or other evidence of indebtedness unless it has taken the assignment in accordance with all of the following requirements : ( 1 ) The assignment was voluntary, properly executed, and acknowledged by the person transferring title to the collection agency. 
( 2 ) The collection agency did not require the assignment as a condition to listing the account, bill, or other evidence of indebtedness with the collection agency for collection. 
( 3 ) The assignment was manifested by a written agreement separate from and in addition to any document intended for the purpose of listing the account, bill, or other evidence of indebtedness with the collection agency. The written agreement shall state the effective date of the assignment and the consideration paid or given, if any, for the assignment and shall expressly authorize the collection agency to refer the assigned account, bill, or other evidence of indebtedness to an attorney admitted to the practice of law in this state for the commencement of litigation. The written agreement also shall disclose that the collection agency may consolidate, for purposes of filing an action, the assigned account, bill, or other evidence of indebtedness with those of other creditors against an individual debtor or co-debtors. 

Company response: Company believes it acted appropriately as authorized by contract or law
Consumer complaint: After going through repeated phone calls and asking them to stop. They are still call my house phone as well as my wife cell number. This issue is causing great dismay with my family. I keep telling them our situation has not changed and the time we are using to make it work is being blocked by the repeated calls ( harassing ). 

Company response: Company believes it acted appropriately as authorized by contract or law
Consumer complaint: Citibank stopped providing me access to my accounts. They disconnect calls to customer service after hours of wait time, transfers and do nothing representatives. They have not replaced my expired debit card. After months of harassing emails to switch to paperless, I agreed. Now I do not know my account number nor the address registered to the account. I have moved from XXXX to XXXX. They will not help me regain access to the XXXX of dollars I have on deposit. I just want to have access to my money. 

Company response: Company chooses not to provide a public response
Consumer complaint: Wells Fargo Auto has an account listed on my credit report with payment status of unknown. 

Company response: Company chooses not to provide a public response
Consumer complaint: On XXXX XXXX, 2015 I went to the ATM machine to withdraw {$500.00} and the machine never dispensed the money but after checking my balance it showed it has been taking out. I called the bank and they said that give it one day and my account will adjust it self but that never happened so I called them and was advised I needed to file a ATM dispute and it can take up to 10 days for them to investigate it and after 2 business days I called to follow up and was told my claim was denied. I told them that nothing came out and it ca n't be denied and the rep asked if I wanted to resubmit my claim, I told her yes I do. After 10 days they told me the claim was again denied and the ATM balanced. Iam not out of {$500.00} due to there ATM machine malfunction. I need help please. 

Company response: Company chooses not to provide a public response
Consumer complaint: I have a child support agreement that was set up by our attorneys. I have never been late on it yet the agency is reporting that it has been late twice. I have asked them several times to fix it but they wont. This has gone on for many months without an answer. I thought they were supposed to respond within 30 days or remove the issue. 

Company response: Company chooses not to provide a public response
Consumer complaint: Had a car repo in ( i think 2007 ) drive time called my brother in law told him there was a warrant for my arrest. Called me with this info, i returned call and it was a bill collecter. I advised i am on ssi XXXX. Collecter said if i dont pay by tomorrow they will take me to court and garnish my ssi. 

Company response: Company chooses not to provide a public response
Consumer complaint: I opened several CD 's of varying lengths with USAA Federal Savings Bank. 
I was told that if I had to close them early, I would have a penalty. I asked how much the penalty was and was told that it depended on the length of the term of the CD. 
But in no case would the penalty exceed the amount of interest accrued on the CD. 
I called today to close the CDs, and was told that the penalty would be over {$5000.00} on an account opened less than five months ago. I told them this is not what I was told but they refused to waive the fee even though they acknowledged the representative gave me incorrect information. 

Ive been a customer of USAA for over 33 years, I would not have placed the amount in an account for a long term had I known that the penalty would include principle. 

I can understand charging a penalty for the interest accrued but not for the principle balance of the CD. Especially when they admit the representative gave me incorrect information. 



I have spoken to several people at the bank and they acknowledge that the represenative 

Company response: Company believes it acted appropriately as authorized by contract or law
Consumer complaint: ATTN CFPB DO NOT LIST THIS COMPLAINT AS A DUPLICATE! IT IS NOT A DUPLICATE LOOK AT THE DATE THAT IS LISTED ON MY EXPERAIN CREDIT REPORT FIRST! I AM RESPONDING TO THE INFORMATION THAT WAS LEGALLY PROVIDED TO ME BY EXPERAIN! 
I HAVE WRITTEN TO EXPERAIN SEVERAL TIMES IN REGARDS TO THE ILLEGALLY DISPLAYED INFORMATION THAT THEY ARE CURRENTLY DISPLAYING ON MY CREDIT REPORT! I HAVE REQUESTED SEVERAL TIMES THAT THEY LEGALLY VALIDATE THE US BKPT CT COURT XXXX, EXPERAIN HAS LEGALLY FAILED TO VALIDATE THIS ALLEGED ACCOUNTS INFORMATION SEVERAL TIMES! I HAVE PERSONALLY CONTACTED THE US BKPT, AND THE JUDGE IN REGARDS TO THIS MATTER, THE JUDGE IN THIS ALLEGED CASE HAS WRITTEN A LETTER ON MY BEHALF TO EXPERAIN, YET THEY CONTINUE TO REPORT INACCURATE INVALIDATED INFORMATION ON MY BEHALF. CFPB I WOULD LIKE TO KNOW WHY YOU HAVE NOT SENT MY COMPLAINT OVER TO THE FTC, BECAUSE EXPERAIN IS KNOWLY VIOLATING THE FAIR CREDIT REPORTING ACT, AND THE COLORADO FAIR CREDIT REPORTING ACT! I HAVE PROVIDED PROOF THAT EXPERIAN IS WRITTING THAT THEY ARE VERIFYING THE INFORMATION, WHO IS EXPERAIN VERIFYING THE INFORMATION WITH? BECAUSE THE US BKPT COURT HAS WRITTEN ME BACK SEVERAL TIMES STATING THAT THEY DO NOT CORRESPOND WITH ANY CREDIT AGENCYS, SO WHERE IS EXPERAIN RECIEVING THIER ILLEGALL INFORAMTION FROM? I HAVE CONTACTED XXXX XXXX IN REGARDS TO THEM REPORTING INACCURATE INFORMATION IN REGARDS TO THIS ALLEGED US BKPT COURT, AND THEY HAVE WRITTEN BACK TO ME TO CONTACT EXPERAIN IN WHICH I HAVE SEVERAL TIMES! I WOULD NOW LIKE FOR YOU THE CFPB TO DO YOUR JOB AND IF THIS COMPLAINT IS TOO COMPLEX TO SEND IT TO THE FTC BECAUSE THEY ARE THE ENTITY THAT CAN NOW EMPOSE FINES AND FEES AGAINST EXPERAIN FOR A DIRECT VIOLATION OF THE LAWS! IF YOU TAKE A LOOK AT MY PREVIOUS CREDIT REPORTS THAT I HAVE UPLOADED TO THE CFPB PORTAL FOR OVER 3 YEARS NOW EXPERAIN CONTINUES TO ILLEGALL CHANGE THE DATE IN WHICH THIS US BKPT IS ORIGINALLY SUPPOSTED TO BE REMOVED FROM MY CREDIT REPORT! THEY HAVE REPORTED THAT THE DATE IN WHICH THIS ALLEGED US BKPT WAS FILED WAS IN XXXX XXXX, AND THE DATE THAT IT WAS FIRST REPORTED WAS IN XXXX OF XXXX AND THE DATE STATUS IS XXXX XXXX, THESE DATES ARE INCORRECT, AND THIS ALLEGED US BKPT SHOULD BE COMPLETELY REMOVED FROM MY CREDIT REPORT! IF YOU TAKE A LOOK UNDER THE COMMENT SECTION ON MY NEW CREDIT REPORT THEY HAVE NOTED THIS ITEM IS SCHEDULED TO CONTINUE ON RECORD UNTIL XXXX OF XXXX. THE FAIR CREDIT REPORTING ACT LAW CLEARLY STATES THAT A BANKRUPTCY CAN REMAIN ON A CREDIT REPORT FOR ONLY 10 YEARS!!!!! ON XXXX OF XXXX THIS ALLEGED US BKPT SHOULD BE LEGALLY REMOVED FROM MY EXPERAIN CREDIT REPORT! EXPERAIN CONTINUES TO ILLEGALLY CHANGE DATES ON ACCOUNTS WITHOUT THE PROPER VALIDATION ON THE ALLEGED ACCOUNTS WHICH IS A DIRECT VIOLATION OF THE LAW! WHO IS GOING TO DO SOMETHING FOR THE AMERICAN PEOPLE AGAINST EXPERAIN, WHO THINKS THAT THEY ARE ABOVE THE LAW AND CONTINUE TO XXXX AND STEAL FROM THE AMERICAN PEOPLE BY NOT FIXING THE MISTAKE THAT ARE BEING DISPUTED!!!!!!!! 

Company response: Company chooses not to provide a public response
Consumer complaint: A man by the name of XXXX XXXX contacted me regarding a debt owed saying it was from XXXX XXXX XXXX for approximately XXXX. This man ID Himself as a detective when he is really a collections agent and stated that I missed a court hearing for a civil suit that was filed against me and that if I did n't pay the moment today a bench warrant would be issued for my arrest and I would go to jail. He also threatened my liscense being suspended and wage garnishment. I want my account removed from this company and k want the harassment to stop. This man did not validate my debt read me the mini Miranda advising me of his attempt to collect a debt and would not provide me with there companies address. I found out through XXXX XXXX XXXX that they sold the debt to XXXX who sold it oracle financial group that they are the ones with the debt. 

Company response: Company chooses not to provide a public response
Consumer complaint: A man by the name of XXXX XXXX contacted me regarding a debt owed saying it was from XXXX XXXX XXXX for approximately XXXX. This man ID Himself as a detective when he is really a collections agent and stated that I missed a court hearing for a civil suit that was filed against me and that if I did n't pay the moment today a bench warrant would be issued for my arrest and I would go to jail. He also threatened my liscense being suspended and wage garnishment. I want my account removed from this company and k want the harassment to stop. This man did not validate my debt read me the mini Miranda advising me of his attempt to collect a debt and would not provide me with there companies address. I found out through XXXX XXXX XXXX that they sold the debt to debt management partners LLC who sold it XXXX that they are the ones with the debt. 

Company response: Company chooses not to provide a public response
Consumer complaint: Bank of America began putting holds on all of my deposits for the last 2 weeks of every month. I called them every day to get those holds released, and got different answers each time, from " sure, right away '' to " this is the last time we 're ever doing this for you '' to " we ca n't do anything about this, you just have to wait ''. I 've wasted at least 20 hours total over 3 months calling them to release holds. XXXX of these holds caused a payment to bounce to a charge card, which caused XXXX XXXX to impose a limit on that card, which previously had no set spending limit. In XXXX, they went a step further. They put a 10-day hold on a deposit, and then retroactively placed holds on all deposits from the previous week, which had already posted to my account, overdrawing my account by roughly {$2500.00}. They then bounced every payment that came in, which caused late payments to creditors and returned item fees. Some of the payment accounts charged a separate returned payment fee, which also bounced, and I now have XXXX accounts that are in collections. Bank of America then charged me NSF fees of {$35.00} per transaction 4 times a day. The hold notice I received said that any fees would be credited after the holds cleared, but that I would have to call them. When I called them, I spent 45 minutes on the phone, most of that time on hold, waiting for the agent to " see what she could do '' about this, and " not guaranteeing anything ''. Multiple times agents made promises that someone would call me back by the end of the day, and none of those promises were ever kept. Ultimately the fees were credited. But the effects remain : a charge card with a new limit that restricts my ability to operate my business, delinquency reports on my credit report for late payments as a result of overdrafts, 20+ hours of wasted time, accounts in collections, and literally hundreds of dollars in fees incurred as a result of Bank of America placing holds on my deposits. 

Company response: Company chooses not to provide a public response