Consumer complaint: XX/XX/XXXX, I opened a NEW Citigold Interest Checking Account ( promotion XXXX ) to respond to a {$400.00} cash bonus promotion. I opened the NEW Citigold Interest Checking Account online. I called right after I applied the account in XX/XX/XXXX to ensure that I am eligible for receiving the {$400.00} cash bonus, as a result, a Citibank customer service representative told me that I met all the requirements and told me I expected to receive the {$400.00} cash bonus towards XX/XX/XXXX or XX/XX/XXXX. On XX/XX/XXXX, I called the Citibank again as why I still have not received the {$400.00} cash bonus and another Citibank customer service representative/Norman ( Citibank in XXXX XXXX, XXXX ) told me that I should get the {$400.00} Cash bonus prior to XX/XX/XXXX. However, I chatted with another Citibank customer service representative online on XX/XX/XXXX and this customer service representative in Chat room told me in the chat room I met all the requirements to receive the {$400.00} cash bonus and offered to put a 24-48 hours investigation for me. I concurred to get an investigation report. As a result of investigation ( CASE # : XXXX ), the letter shows " Our Record indicate that you have existing checking account number ending in XXXX, which was opened on XX/XX/XXXX. Unfortunately promotion XXXX was not available to existing Citibank customers ''. This investigation/client research report is inconsistent with multiple Citibank customer service representatives at the call centers told me that I have been eligible to receive {$400.00} Cash Bonus in XX/XX/XXXX/XX/XX/XXXX timeframe since XX/XX/XXXX. Please see my support documentation concerning the secure emails from XXXX XXXX XXXX of Citibank dated on XX/XX/XXXX ( before the client research report CASE # : XXXX ) and dated on XXXX ( after the client research report ) and they are inconsistent and misleading even from one Citibank customer service at two different time separated by three-months. They knew that I have been with Citibank for over 17 years and have Checking account when they spoke to me or emailed me, especially the one XX/XX/XXXX/XX/XX/XXXX. After the results of the investigation/Client Research ( CASE # : XXXX ) on XX/XX/XXXX, I have been told by Citibank customer service representatives that I am not eligible for receiving the {$400.00} cash bonus based on the result of research report. I also directed by a Manager of Citibank customer service on XX/XX/XXXX to call Citibank XXXX XXXX XXXX at ( XXXX ) XXXX to further discuss the situation. I called the Citibank XXXX XXXX XXXX on XX/XX/XXXX and spoke to XXXX XXXX XXXX about this situation and he concurred to put a XXXX investigation request ( REF : XXXX ) concerning the Citibank customer service representatives told me that I met all the requirements and ready to receive {$400.00} cash bonus in XX/XX/XXXX/XX/XX/XXXX timeframe since XX/XX/XXXX, which is totally inconsistent with the research report ( CASE # XXXX ) at Citibank , N.A . Please refer to all of my support documentation I included for this case. Therefore, from a long-term customer perspective ( 17+ years ), I felt that the large American Bank such as Citibank N.A . is dishonest to me and they cheat on me for a promotion offer XX/XX/XXXX with inconsistent responses from various people at Citibank customer services cell center and/or online services ( email and chat room ). I am still in the process to pursue the {$400.00} cash bonus because I put over $ 50K since XX/XX/XXXX and I have been told by Citibank customer service representatives that I met all the requirements since XX/XX/XXXX and I should receive {$400.00} cash bonus in XX/XX/XXXX/XX/XX/XXXX timeframe prior to the Client research report ( CASE # XXXX ) requested on XX/XX/XXXX from an investigation, which was four months apart. 

Company response: Company chooses not to provide a public response