Consumer complaint: I am a first time homebuyer. I closed on my house XXXX 2014. At that time I had no idea that I would be able to get approved. I was 8 yrs into my career and still working for the same employer. I had built my XXXX IRA close to XXXX and things were stable and LIFE was even better now that I had my home. I am a single mother and earned the only source of income for all I had built. I have never recieved child support and had been liberated from food stamps for over 6 of the 9 yrs I had worked for my employer. Well the house of cards was about. To come down. Little did I know. Okay fast forward 11 months after I finally get my home. I had been contacted by a mortgage servicer that tells me they can drop my payment by streamlining my loan if I choose to switch and I didnt have much but they did drop it from {$950.00} to {$830.00}. Taxes, home ins., and MIP INCLUDED IN MY new lower pmt and also my interest rate dropped to 3.875 % from 4.25 %. The new servicer of my loan was now Freedom Mortgage. The paperwork was in underwriting and all I had to do was sign the contract with the mobile notary scheduled to come to me. When the call came through to schedule the appt. and sign the closing documents ... I had lost my job of 9 yrs. the day before. I immediately told the woman representing the new servicer of my refinanced loan that I had lost my job and I am wanting to tell them right away so that I do n't miss so distraught over this that I had to be of my who called scheduling the closing that had I am a first time homebuyer. I closed on my house XXXX 2014. At that time I had no idea that I would be able to get approved. I was 8 yrs into my career and still working for the same employer. I had built my XXXX IRA close to XXXX and things were stable and LIFE was even better now that I had my home. I am a single mother and earned the only source of income for all I had built. I have never recieved child support and had been liberated from food stamps for over 6 of the 9 yrs I had worked for my employer. Well the house of cards was about. To come down. Little did I know. Okay fast forward 11 months after I finally get my home. I had been contacted by a mortgage servicer that tells me they can drop my payment by streamlining my loan if I choose to switch and I didnt have much but they did drop it from {$950.00} to {$830.00}. Taxes, home ins., and MIP INCLUDED IN MY new lower pmt and also my interest rate dropped to 3.875 % from 4.25 %. The new servicer of my loan was now Freedom Mortgage. The paperwork was in underwriting and all I had to do was sign the contract with the mobile notary scheduled to come to me. When the call came through to schedule the appt. and sign the closing documents ... I had lost my job of 9 yrs. the day before. I immediately told the woman representing the new servicer of my refinanced loan that I had lost my job and I am wanting to tell them right away. I am still looking work 5 months later. They denied my loss mitigation request for a special forbearance CITING THE DECISION IS BASED ON MY " LACK OF ABILITY TO REPAY ''. I am 70+ days past due on my mortgage. I APPLIED FOR ASSISTANCE TO PAY ME UP TO DATE THROUGH A LOCAL PROGRAM. I GATHER EVERYTHING THEY NEED WAY MORE THAN THE LOAN COMPANY WANTED ONLY TO HAVE THEM REPLY 2 DAYS AFTER TO. SAY THEY HAVE NO FUNDNG AVAILABLE AND I AM TOLD TO JUST CALL THEM REGULARLY TO SEE IF THEY HAVE FUNDS AVAILABLE YET. I HAVE SPENT 85 % of my Retirement Acct and I have had to CHARGE MY BILLS TO MY CREDIT CARDS WHICH ARE 88 % maxed out. My credit has gone from XXXX to XXXX. I am at the end of my rope and guess what FREEDOM MORTGAGE sends me after 60+ days late?? They sent me another LOSS MITIGATION PACKAGE. I SENT IT BACK THE SAME DAY. STILL NO WORD. 

Company response: Company has responded to the consumer and the CFPB and chooses not to provide a public response