Consumer complaint: On XXXX XXXX, 2015 I leased a vehicle from drive time in XXXX, Mo to talk about their leasing program. I worked with a salesman named XXXX. He was very helpful & displayed good customer service. After I found a car I liked, we went for a test drive & during that he told me the benefits of the leasing program which included a warranty & rental car. Once we got back to the dealership, discussed the mileage options & pay schedule. I agreed to get the car & I wanted to give them the down payment so the car would not get sold. They ran my card but it declined due to the large purchase so I came back the next day with cash after going to the bank. On XXXX XXXX, 2015 I came back to Drive Time & XXXX & I went over costs & he verified that I had insurance & then I gave them my payment & signed the paperwork. After that I had to talk to The supervisor XXXX to go over the warranty information & the different options to pay. After I signed the contract & gave my money, then I was told that the leasing program does not provide rentals. It kind of bothered me but I felt like I had no choice because I already gave them my entire paycheck & I signed a contract. So on XXXX XXXX, 2015 the engine light came on & the car was shifting funny. I waited until the next day to take it back to Drive Time which was Monday XXXX XXXX, 2015. When I got to Drive TIme, I spoke to the supervisor XXXX & told him about the engine light & the shifting problem. He stated there was nothing he can do for me & told me to call the warranty department. After going back & forth with him, I decided to leave. As I was exiting the highway, the car stopped. The police & some other motorists were nice enough to push me to the side of the road. I called the warranty department & they told me I would have to pay for towing & then they would reimburse me within 10 days. I told them that I just gave them my entire paycheck so I did n't have money for towing. They said they could n't do anything to help me so the car sat on the side of the road all day & I missed work. Later on that evening, I tried to start it again & it started so I proceeded home. I tried to drive it the rest of the week because I had no alternative transportation. On XXXX XXXX, 2015 while I was at work, all of the transmission fluid poured from the bottom of the car. I called the warranty department again but they were closed. I had to buy transmission fluid just to make it home & then I parked it until Monday so I can get it to a shop. On Monday XXXX XXXX, 2015, I called the warranty department & they told me to call a repair shop in their network to get it towed. I called XXXX & luckily they provide free towing if you get your repairs done there. Once my car arrived at the shop, the Manager XXXX ran a diagnostic on the car. He told me that the transmission was shot. He told me there were several issues with the transmission & he also stated that there was no doubt in his mind that Drive Time sold me a car with a bad transmission. Once he submitted the information to Drive Time, they have up to 48 hours to approve repairs. XXXX called & called & called the warranty department & they kept giving him the run around. They repeatedly kept him on hold more than 20 minutes & they were not giving him a straight answer on whether or not they were going to approve the repairs. In the meantime, I have no way to work & I 'm about to lose my job. Finally on Wednesday XXXX XXXX, 2015, XXXX spoke with a XXXX from the warranty department & he said that they were going to authorize the repairs but they were waiting on an authorization number from Drive Time. XXXX told ken he would call him back later on that day with an authorization number. XXXX never call back & XXXX called several times every single day that week. I call & kept getting hung up on, yelled at & no one from Drive Time seemed to want to t 

Company response: Company chooses not to provide a public response