Consumer complaint: The XXXX at XXXX XXXX - XXXX XXXX, XXXX. Rip off business practices, speaking of " laws '' that do not exist to gain more money. XX/XX/XXXX - XXXX XXXX would not let me receive my rental history due to me having to relocate to XXXX for my job. Wife would be staying in the XXXX, and he stated he would not let me move out unless she moved out as well. I got a ledger for the apartment and was still able to relocate to XXXX for my job. XXXX XXXX - Wife went to the leasing office to break the lease due to relocating to another complex in XXXX. XXXX stated she was not allowed to break the lease without me being present. XXXX did not let this be the date of notice of moving out. ( I referred a close friend of mine into this apartment complex, the XXXX did not consistently hold up this standard. His fiance was only present to sign move out papers ) XXXX XXXX - I was able to come in town and sign the notice of move out. We stated we wanted change and looked for another apartment company locally. XXXX states " moving home '' was our reason of move out. XXXX XXXX, XXXX - The XXXX had an employee come into the apartment unannounced, without me opening the door. The gentleman stated he was doing a carpet inspection for the apartment. XXXX XXXX, XXXX - The XXXX had a different employee come in and inspect the carpet. This gentleman stated that he needed to move furniture, and i assisted. He stated the carpet was in great condition for over 24 months of residency ; he also stated that the XXXX will be making adjustments and adding a patch of hardwood behind the back door to patio. He also stated that the apartment company was very cheap, and the carpet in the apartments has been there since they were built. The gentleman also stated that the carpet was in great condition, including under furniture. I stated it 's because we move the furniture consistently. XXXX XXXX - We handed in the keys. XXXX XXXX - We received a letter in the mail for XXXX {$.00} The charges listed were present. XXXX XXXX - I called XXXX. He sent pictures of the apartment. He stated that XXXX stain on the carpet in the left of the picture was not normal wear and tear. I explained this does not justify a XXXX dollar carpet cleaning procedure to bring one stain out. Most of the stains present are in the area of normal wear and tear - right where the carpet meets the hardwood behind the front door. I explained i did not agree that XXXX stains justified a professional, grade A carpet cleaning job. I also stated i cleaned the apartment to the standards listed in my lease ; which did not include professional grade carpet cleaning. He states this is his perception of " clean '' and that it means professional steam cleaning. I requested that william send me receipts that would justify the charges listed. He did not have any that would justify the charge amounts on these charges. The bathroom had mold that we were charged with, however, we continued to have issues with the ceiling above the bathtub. During the residency, we had requested maintenance to check the ceiling due to mold becoming so bad that it was eating the dry-wall and peeling off of the roof. Their repair was to repaint it, which lead it to begin to slowly decay once again. XXXX XXXX - Called another local XXXX apartment complex to verify the statement ( That she was unable to hand in a notice of move-out, to avoid additional fee 's after the lease was up unless we were both present. ) XXXX gave wife in XX/XX/XXXX. The leasing office was the XXXX off of XXXX XXXX, XXXX, XXXX. The representative stated it was not by law and that as long as XXXX of the tenants were present to hand in the notice. This false comment charged my wife & I an additional XXXX $ dollars on last months rent. This totals to the amount the XXXX has sent to collections. 

Company response: Company believes it acted appropriately as authorized by contract or law