Consumer complaint: We have in what we would describe as a discriminatory loan process with Bank of America over the past almost three months. See the attached information as a partial event timeline. 
XXXX XXXX - Bank of America Home Loans XXXX XXXX - Retail Sales Manager, Assist. VP XXXX XXXX - VP Home Loan Manager XXXX XXXX - Sr. VP, Regional Executive Time Line : XXXX XXXX Spoke with XXXX about a pre-approved loan from BofA. We were given pre-approval for {$600000.00} to move forward with possible house offers on XXXX XXXX XXXX Talked with XXXX about appraisal that was ordered and XXXX told us that we should be able to close loan by first week in XXXX. 
XXXX agreement with seller to purchase house for {$590000.00} XXXX Tax returns to XXXX Week ending XXXX Met XXXX so he could copy XXXX XXXX statements XXXX Received Credit score information, all three well over XXXX XXXX received letter and Loan Estimate and initial closing cost details and paid for appraisal XXXX received e-mail with mortgage docs to sign XXXX Tony wanting missing XXXX XXXX pages that were insignificant XXXX Informed that we needed to have an escrow company identified, odd in that I thought XXXX told me that BofA could do all the closing XXXX received Mortgage Loan Commitment letter, signed and returned with additional information requested XXXX Escrow set up XXXX XXXX calls, and looking for even more clarification on retirement income and more after I had told him several times previously the same information XXXX received letter of Notice of Incompleteness and Request for Additional Information of the same information I gave XXXX already. I sent e-mail with the information again, including hazard insurance for current home we own and live in?? 
XXXX Appraisal to me, all good. 
Over the next week very hard to get anyone to talk with me. Called and e-mailed asking for progress as we were approaching the first week of XXXX. Escalated calls to managers and VP 's with days in-between responses XXXX XXXX LOAN SHOULD HAVE BEEN CLOSED PER ORIGINGAL CONVERSATION WITH XXXX EARLY XXXX. 

Second week of XXXX e-mails between XXXX, XXXX and myself, more badgering asking us for information previously submitted, asking for more and more information that was not discussed in XXXX XXXX Received Notice of Conditional Approval and Loan Conditions with Loan amount {$500000.00} interest rate, sales price Etc and asking again for information we had previously submitted including a XXXX for XXXX XXXX monthly payments that I had already told XXXX XXXX BofA folks that this is my money not a pension payment. Folks not listening ... 
XXXX Sent insurance binder for XXXX House XXXX XXXX calling asking for additional personal information already given to BofA sent more information to her, again including gift letter, etc. 
XXXX Conference call regarding XXXX card- where did this come from this far into the process?? Also asking again for XXXX from XXXX XXXX ... ... ... explained this twice already XXXX Received XXXX Closing Disclosure with math and other errors on pg. XXXX of XXXX Sent e-mails to underwriting ( copying XXXX and XXXX ) describing errors - no follow-up from BofA XXXX another e-mail from XXXX asking the same questions several days before -after I had asked for some SPECIFIC details regarding XXXX returns, I was just getting excuses for lack of loan movement. 
XXXX called XXXX XXXX - getting know where with XXXX nor XXXX and getting no response from underwriting XXXX e-mail not working and not hearing from XXXX called XXXX since getting slow response with XXXX A lot of non-productive dialogue with many BofA folks. Loan going know where. We were told that now we needed to put XXXX % down. XXXX XXXX that I was XXXX 

Company response: Company has responded to the consumer and the CFPB and chooses not to provide a public response