Consumer complaint: Our XXXX service started on XXXX/XXXX/XXXX, and ended on XXXX/XXXX/XXXX. There was a XXXX day cancellation clause that provided us a full refund if we were not satisfied with their service within XXXX days. We were within those guidelines, but have had said account sent to XXXX ) different Collection Agency 's now. At first, XXXX claimed that we did not return their equipment. We were told that they XXXX were going to send us " return boxes '', so we could return their equipment. We waited and waited, called numerous times about such boxes, yet never received any box ( es ) of any kind from them. So, we held on to the equipment. Then, we received our first notice ( via USPS XXXX from the first Collection Agency XXXX on XXXX/XXXX/XXXX. They were, of course, trying to collect {$710.00} from us, and I refused. That same day, I called XXXX, and was finally told to return their equipment to a local store, get a receipt and Fax the receipt to a given number ... which we did. In doing so, the bill would be " paid in full '', with no repercussions. Well, as of XXXX/XXXX/XXXX, we received another Collection Agency notice ( via USPS XXXX to pay ... again ... {$710.00}. That said day, I called XXXX and talked with a XXXX ( no last name available ). As he works on things behind the scenes, he asks me to call them back the followiing Tuesday XXXX XXXX/XXXX/XXXX XXXX, to find out the status of the " online adjustment ''. I DO have the receipt of returned equipment ( dated XXXX/XXXX/XXXX ). I call XXXX back on XXXX/XXXX/XXXX, get the full run-a-round, being transferred to 5 ( five ) different people, before getting hung up on by a XXXX ( no last name available ), whom is a Supervisor. They are still trying to charge us the monies listed above for the non-return of their equipment ( {$710.00} ). They, XXXX, are still trying to claim that due to my being so late in getting their equipment back to them, that I am still delinquent/laible for said charges. When I started to argue back with this XXXX, she put me on hold for second, then hung-up on me. She DID NOT return my call, yet she DID have my phone number. After being hung-up on by XXXX XXXX XXXX XXXX, I called right back and the person answering told me there is no XXXX as a Supervisor ... I hung up. Until this gets cleared up, the account is still in the hands of the XXXX Collection Agency ( Amsher Collection Agency, Inc ). And all the while, my credit is taking a huge hit. Also, just recently I found out, that XXXX had pulled my account out of the first Collection Agency 's office around ( XXXX/XXXX/XXXX - XXXX/XXXX/XXXX ). My wife and I have been doing our part in trying to work with XXXX. But they have to do their part too ... like sending return boxes when they said they would. When we returned the equipment to the local XXXX store, even the Sales Associate said how great the equipment looks for being in use for so long. I then told him the story, in which we had cancelled their service within XXXX days. Had XXXX told us we could return their equipment to a local store, we certainly would have. And a lot sooner too. I hope this information helps in getting XXXX ( and their associated Collection Agency ( s ) off our case, and have them help repair my credit report. I have filed a complaint with the Nevada Attorney General 's office as well as XXXX too. I will file as many Complaints as I need to! Such as : BBB, Consumer Affairs, etc. etc. 

Company response: Company believes it acted appropriately as authorized by contract or law