Abhi2271/tech-qa huggingface dataset:
IBM Modifying the default Monitoring Level and Sampling Rate in the J2EE v7.1.1.0.0 agent. - United States J2EE TEMA Monitoring Level Sampling Rate xml files CAMADALL CAMJ2INST DC WebLogic TECHNOTE (FAQ)

THIS DOCUMENT APPLIES ONLY TO THE FOLLOWING LANGUAGE VERSION(S):
 US English 

QUESTION
 How do I modify the default Monitoring Level and Sampling Rate in the new J2EE v7.1.1.0.0 agent? 

ANSWER
In the older release of the J2EE agent (v6.2 FP6), there was an option to specify the Monitoring Level, Sampling Rate and other parameters (threshold values, time intervals, etc..) during the configuration phase of the agent itself. This is now not possible in the new J2EE agent v7.1.1.0.0 configuration panels as these options are not available anymore. 

The default values for the Monitoring Level and the Sampling Rate are L1 and 2% respectively. If you want to change these default values permanently, then please make these changes.

In the $ITM_HOME/config (Unix) dir or %ITM_HOME%\TMAITM6 (Windows), you will find the <hostname>_yj.xml file. Make a copy of this file, then stop the agent and make changes to the parameters (see screenshot below) in the file. Save file, restart the agent. The new values will now be accepted in the agent. If you are deploying a new Weblogic application, stop the agent, modify the <hostname>_yj_<wls_instance>.xml file then restart the agent again.

[/support/docview.wss?uid=swg21700308&aid=1] [/support/docview.wss?uid=swg21700308&aid=1]

 

PRODUCT ALIAS/SYNONYM
 ITCAM ITCAM for J2EE DC JBoss WebLogic

Question: Can I change the ITCAM J2EE Agent Monitoring Level via the TEPS in version 7.1.1? 

In the 7.1 version of the J2EE agent I could use the Agent Configuration to change the Monitoring Level for the agent- https://www.ibm.com/support/knowledgecenter/en/SS3JRN_7.2.0/com.ibm.itcamfapps_ad.doc_72/J2EE_agent_tema_install_guide/step10.html

So how can I change the Monitoring Level in the 7.1.1 agent?


Answer: In the older release of the J2EE agent (v6.2 FP6), there was an option to specify the Monitoring Level, Sampling Rate and other parameters (threshold values, time intervals, etc..) during the configuration phase of the agent itself. This is now not possible in the new J2EE agent v7.1.1.0.0 configuration panels as these options are not available anymore. 

The default values for the Monitoring Level and the Sampling Rate are L1 and 2% respectively. If you want to change these default values permanently, then please make these changes.

In the $ITM_HOME/config (Unix) dir or %ITM_HOME%\TMAITM6 (Windows), you will find the <hostname>_yj.xml file. Make a copy of this file, then stop the agent and make changes to the parameters (see screenshot below) in the file. Save file, restart the agent. The new values will now be accepted in the agent. If you are deploying a new Weblogic application, stop the agent, modify the <hostname>_yj_<wls_instance>.xml file then restart the agent again.
IBM LDAP allows authentication for only some users in Atlas. - United States atlas; pss TECHNOTE (FAQ)

QUESTION
 We have configured a new LDAP server in Atlas but why does authentication work for only some users ? 

CAUSE
Atlas login fails with "Authentication failed: Unknown user (or) password"

ANSWER
Make sure the user who failed to login exists in Atlas and is active. If not , create the corresponding user manually or use HR Loader to import those users who are part of the new LDAP server.

Question: We have configured a new LDAP server in Atlas but why does authentication work for only some users ? We have configured a new LDAP server in Atlas but why does authentication work for only some users ? 

Answer: Make sure the user who failed to login exists in Atlas and is active. If not , create the corresponding user manually or use HR Loader to import those users who are part of the new LDAP server.
IBM Ignorable SYSIBMADM.DBCFG IS AN UNDEFINED NAME error message - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 On Z/OS, Events runtime may trace the following exception into system logs when DB2 is used as the runtime repository:
com.ibm.websphere.ce.cm.StaleConnectionException: SYSIBMADM.DBCFG IS AN UNDEFINED NAME. SQLCODE=-204, SQLSTATE=42704, DRIVER=3.65.102 

SYMPTOM
com.ibm.websphere.ce.cm.StaleConnectionException: SYSIBMADM.DBCFG IS AN UNDEFINED NAME. SQLCODE=-204, SQLSTATE=42704, DRIVER=3.65.102 is logged.


CAUSE
DB2 SYSIBMADM.DBCFG table view does not exist on Z/OS.

RESOLVING THE PROBLEM
This error message can be safely ignored.

Question: SYSIBMADM.DBCFG IS AN UNDEFINED NAME error message on z/OS ODM Event Server On Z/OS, Events runtime may trace the following exception into system logs when DB2 is used as the runtime repository: com.ibm.websphere.ce.cm.StaleConnectionException: SYSIBMADM.DBCFG IS AN UNDEFINED NAME. SQLCODE=-204, SQLSTATE=42704, DRIVER=3.65.102 

Answer: This error message can be safely ignored.
IBM Change HSQLDB password - United States netcool; impact; netcool/impact; nci; hsql; database; data; base; db; hsqldb; pass; word; password; pw; sa; system; admin; systemadmin; security; sec; authentication; auth; vulnerable; vulnerability; change; alter; update TECHNOTE (FAQ)

QUESTION
 The default password does not fulfil corporate security requirements. 

CAUSE
The default password is blank

ANSWER
Looking into guides for this third party software shows HSQLDB command line capability as being: 

 * 
 * SET PASSWORD
 * 
 * 
 * SET PASSWORD <password>;
 * 
 * 
 * Changes the password of the currently connected user. Password must be double quoted. Empty password can be set using "".


An example of changing the password in HSQLDB as above by connecting to the database: 

 * 
 * 
 * 
 * 
 * 


and issuing the command: 

 * 


quitting: 

 * 


and logging back in with the new password: 

 * 
 * 
 * 
 * 
 * 


The above example login uses the default ImpactServer name (NCI) and HSQLDB port number (5435). The default password is blank. 

One will have to edit the HSQLDB DataSource to enable it to connect to the database with the new password. 

A) One method is by encrypting the password and editing the HSQLDB DataSource to allow DSA connection. Use nci_crypt to encrypt the password - for example: 

 * 
 * 
 * 


edit the file: 

 * 


to alter the property: 

 * 


from the default value of {aes}9C71E0F544E705326E2B5CBDFC54CE46 to the new encrypted password value - for example: 

 * 


This requires an ImpactServer restart to enable. 

B) An alternate method is to edit the DataSource via the normal Impact configuration GUI and provide the new password there. This alternate method has the advantage that one does not need to perform the encryption oneself, nor does one need to manually edit the configuration file and nor does one need to perform an ImpactServer restart to read up the new configuration into the memory resident database that is the ImpactServer.

Question: Netcool/Impact 6.1.0: How to change the HSQLDB password? Netcool/Impact 6.1.0: How to change the HSQLDB password?

Answer: SET PASSWORD
 * 
 * 
 * SET PASSWORD <password>;
 * 
 * 
 * Changes the password of the currently connected user.
IBM TEP Login is failing for some LDAP users - United States KFW_AUTHORIZATION_USE_EWAS; TEPS; Login ; LDAP ADO; status 1021 TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 The TEPS is configured to use LDAP (e.g. Microsoft Active Directory ) for user authentication.
Some LDAP user are able to login successfully, but some users are not able to login, why? 

SYMPTOM
For some users that try to log into the TEPS, the following error is seen: 

"KFWITM393E User ID or password is invalid" 

 

The TEPS logs shows the error:
KFW1002I Starting Service: 'Startup Complete v2.0' (Thursday, August 28, 2014, 3:12:36 PM-{252C}ctserver.cpp,520, "CTServer::startServerDll") KFW1003I Started Service: 'Startup Complete 
v2.0' (Thursday, August 28, 2014, 3:12:36 PM-{4D4}ctserver.cpp,975, 
"CTServer::runORB") KFW1020I ********* Waiting for requests. Startup complete ********* 
(Thursday, August 28, 2014, 3:13:30 PM-{51C}kdssqrun.c,964,"CreatePath") Create Path Error. status 1021 path NCS: 


CAUSE
The TEPS variable 'KFW_AUTHORIZATION_USE_EWAS' 


RESOLVING THE PROBLEM
Please remove the TEPS variable 'KFW_AUTHORIZATION_USE_EWAS' from the KFWENV, then restart the TEPS and verify that all users can log in.



PRODUCT ALIAS/SYNONYM
 ITM
Monitoring

Question: Unable to login to TEP with TEPS LDAP authentication TEPS LDAP has been configured correctly. User id can be searched successfully in eWAS.

The login appears to be attempting to authenticate with the HUB TEMS rather than going through Websphere to contact the LDAP server.

Answer: remove the TEPS variable 'KFW_AUTHORIZATION_USE_EWAS' from the KFWENV, then restart the TEPS and verify that all users can log in.
IBM Health Check events Node and Domain and their interactions. - United States HealthCheck failed events; nco_p_ncpmonitor.rules; VirtualDomain TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 HealthCheck failed events are being received, nco_p_ncpmonitor.rules has been customized. 

SYMPTOM
Although both the Primary and Backup domains are up and (according to their mutual VirtualDomain processes) are healthy, each is sending Health Check Failed events for the other domain.


CAUSE
This document only applies to those installations where the nco_p_ncpmonitor.rules file has been edited to modify the inserted value for @Node in alerts.status or where @Node is being modified for health check events by some other external process. 

Each ITNM Gateway (ncp_ncogate) in the Primary and Backup domain retrieves health check events from alerts.status and constructs an update into the state.domains table in the VirtualDomain process. Please review the documentation in the 'Related Information' section below for more information on the Health Check process.


DIAGNOSING THE PROBLEM
When you run the ncp_ncogate process in debug you can see the update that the gateway makes in state.domains. The value for m_Domain should be the same as the Domain name for the Primary or the Backup domain. It should not be the name of the Virtual domain. 


ProcessHealthCheck sent:update state.domains set m_HealthStatus=1 where m_Domain='ITNM';


RESOLVING THE PROBLEM
The value for m_Domain is taken from the value for Node (@Node) in alerts.status for the health check event. If you have altered the inserted value for @Node, either by modifying the nco_p_ncpmonitor.rules file or by some other method such as an Automation or Impact policy, then the resulting update for state.domains will fail. Ensure that the rules governing the modification of @Node allow for the value of @Node to remain unchanged for health check events.

RELATED INFORMATION
#failover [http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/topic/com.ibm.networkmanagerip.doc_3.8/itnm/ip/wip/install/concept/nmip_ins_failoverop.html]

Question: Does @LocalNodeAlias="" will affect ITNM failover health check events?. Customization in nco_p_monitor.rules with @LocalNodeAlias="empty", after that both Primary and Backup started health check fail event, how to resolve that. 

Answer: The value for m_Domain is taken from the value for Node (@Node) in alerts.status for the health check event. If you have altered the inserted value for @Node, either by modifying the nco_p_ncpmonitor.rules file or by some other method such as an Automation or Impact policy, then the resulting update for state.domains will fail. Ensure that the rules governing the modification of @Node allow for the value of @Node to remain unchanged for health check events.
IBM SDA does not work for TEPS support files on ITCAM for SOA 7.2 FP1 ifix 5 - United States SDA TEPS "support files" SOA 7.2 FP1 ifix 5 TECHNOTE (FAQ)

QUESTION
 Why is my product support not being updated on TEPS (It's updated on TEMS) - from 7.2.0.1-TIV-ITCAMSOA-AIX-IF0005.tar. 

CAUSE
 SOA includes an SDA package for the TEMS but not for TEPS.

ANSWER
Basically, it is working as it is coded for this version. 

 User has to manually apply SOA 7.2 FP1 ifix 5 support files on TEPS. 

 Doc Apar IV77933 is created to provide this information. 

 

NOTE: 
All version of ITCAM for SOA 7.2 requires to apply support files manually on TEPS. 
None of the 7.2 installers include SDA support for TEPS. It is not limited to 7.2.0.1-TIV-ITCAMSOA-IF0005.

Question: Do I need to manually apply SDA function for ITCAM for SOA 7.2 FP1 ifix 5? The SDA function for ITCAM for SOA 7.2 FP1 ifix 5 works for TEMS but IS NOT coded to work for TEPS. User is required to manually apply the support files on TEPS for this version (ifix 5).

does this need a manual apply for TEPS only for SOA 7.2, FP1 and ifix 5 ?" 

Answer: User has to manually apply SOA 7.2 FP1 ifix 5 support files on TEPS.
IBM User receiving Notice Sender Execution Failed Alert after upgrading to Atlas 6.0.3.3 - United States  TECHNOTE (FAQ)

QUESTION
 Why does the user receive Notice Sender Execution Failed Alert after upgrading to Atlas 6.0.3.3? 

CAUSE
The error message is "java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1 ORA-01628: max # extents (32765) reached for rollback" and is caused by MATTERPERFORMER_TEXT

ANSWER
 

 1. Backup Atlas Database 
 2. Using sqlplus login to Atlas Database using PSSAPL user 
 3. Run the Following commands in SQL prompt 
 4. EXEC ddl_util.drop_index('MATTERPERFORMER_TEXT'); 
 5. EXEC ddl_util.drop_ctx_pref('MatterPerformer_Pref10G'); 
 6. commit;

Question: Why does the user receive Notice Sender Execution Failed Alert after upgrading to Atlas 6.0.3.3? Why does the user receive Notice Sender Execution Failed Alert after upgrading to Atlas 6.0.3.3? 

Answer: The error message is "java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1 ORA-01628: max # extents (32765) reached for rollback" and is caused by MATTERPERFORMER_TEXT
IBM Using launchpad.sh or silent_MS_linux.bin results in end-of-file message. - United States ITCAM compat-libstdc++ libstdc++ libraries silent_MS_linux.bin launchpad.sh errors TECHNOTE (TROUBLESHOOTING)

THIS DOCUMENT APPLIES ONLY TO THE FOLLOWING LANGUAGE VERSION(S):
 US English 

PROBLEM(ABSTRACT)
 Using the DC or MS 'launchpad.sh' script results in the following error message:
./setup_MS_lin.bin: line 1926: warning: here-document at line 1926 
delimited by end-of-file (wanted `/dev/null') 

SYMPTOM
The following error is seen running when doing either 'launchpad.sh' or 'silent_MS_linux.bin': 

 Initializing InstallShield Wizard........ 
Launching InstallShield Wizard........ 

./setup_MS_lin.bin: line 1926: warning: here-document at line 1926 
delimited by end-of-file (wanted `/dev/null') 

The installer is unable to run in graphical mode. Try running the 
installer with the -console for -silent flag.


CAUSE
Missing Linux system libraries.


ENVIRONMENT
Linux - RHEL6.x and RHEL7.x 64-bit versions.



RESOLVING THE PROBLEM
This error messag is seen because of some missing Linux libraries. Usually what's missing are the compat-libstdc++ or libstdc++ libraries. Usually the 32-bit version is missing. Use the commands shown below to verify you have them installed, otherwise contact your Linux system administrator and installt these required libraries. 


[/support/docview.wss?uid=swg21985630&aid=1] [/support/docview.wss?uid=swg21985630&aid=1]
[/support/docview.wss?uid=swg21985630&aid=2] [/support/docview.wss?uid=swg21985630&aid=2]

 

PRODUCT ALIAS/SYNONYM
 ITCAM4AD ITCAMfAD ITCAM for App Diagnostics

Question: What does the end-file-message mean while doing a launchpad.sh in the MS" I am getting an end-file-message means while doing a launchpad.sh in the MS. How do I solve the problem?

Answer: Use the commands shown below to verify you have them installed, otherwise contact your Linux system administrator and installt these required libraries.
IBM Security Bulletin: Security vulnerability has been identified in Oracle MySQL shipped with IBM Tivoli Network Manager IP Edition (CVE-2017-3523) - United States  SECURITY BULLETIN

SUMMARY
 Oracle MySQL is shipped with IBM Tivoli Network Manager IP Edition. Information about a security vulnerability affecting Oracle MySQL has been published in a security bulletin. 

VULNERABILITY DETAILS
Refer to the security bulletin listed in the Remediation/Fixes section

AFFECTED PRODUCTS AND VERSIONS
IBM Tivoli Network Manager 3.9

REMEDIATION/FIXES
Refer to the following security bulletins for vulnerability details and information about fixes addressed by Oracle MySQL which is shipped with IBM Tivoli Network Manager IP Edition. 

Affected Product and Version(s) Product and Version shipped as a component Affected Supporting Product Security Bulletin IBM Tivoli Network Manager 3.9 IBM Tivoli Network Manager 3.9 shipped with MySQL Connector 5.6 Oracle Critical Patch Update Advisory - April 2017 [http://www.oracle.com/technetwork/security-advisory/cpuapr2017-3236618.html] GET NOTIFIED ABOUT FUTURE SECURITY BULLETINS
 Subscribe to My Notifications [ http://www-01.ibm.com/software/support/einfo.html] to be notified of important product support alerts like this. 

REFERENCES
Complete CVSS v3 Guide [http://www.first.org/cvss/user-guide] 
On-line Calculator v3 [http://www.first.org/cvss/calculator/3.0] 

RELATED INFORMATION
IBM Secure Engineering Web Portal [http://www.ibm.com/security/secure-engineering/bulletins.html] 
IBM Product Security Incident Response Blog [http://www.ibm.com/blogs/psirt] 

CHANGE HISTORY
 15 June 2017 : Original Version Published 

*The CVSS Environment Score is customer environment specific and will ultimately impact the Overall CVSS Score. Customers can evaluate the impact of this vulnerability in their environments by accessing the links in the Reference section of this Security Bulletin. 

DISCLAIMER
According to the Forum of Incident Response and Security Teams (FIRST), the Common Vulnerability Scoring System (CVSS) is an "industry open standard designed to convey vulnerability severity and help to determine urgency and priority of response." IBM PROVIDES THE CVSS SCORES "AS IS" WITHOUT WARRANTY OF ANY KIND, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CUSTOMERS ARE RESPONSIBLE FOR ASSESSING THE IMPACT OF ANY ACTUAL OR POTENTIAL SECURITY VULNERABILITY.

Question: ITNM is vulnerable to CVE-2017-3523 ? Customer would like to know if ITNM versions is vulnerable to CVE-2017-5638? If yes then where we can find the details?. 

Answer: Refer to the following security bulletins for vulnerability details and information about fixes addressed by Oracle MySQL which is shipped with IBM Tivoli Network Manager IP Edition.
IBM SQL1763N error with Reason Code 11 while running "Alter Tablespace" command to reclaim unused storage space against DMS or automatic storage tablespaces. - United States SQL1763N; Alter Tablespace; reclaimable storage; DMS; Automatic storage table spaces; MON_GET_TABLESPACE; RECLAIMABLE_SPACE_ENABLED; SMS; DB2 Version 9.7; lower high water mark TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Receiving SQL1763N error with Reason Code 11 while running "Alter Tablespace" command to reclaim unused storage space against DMS or automatic storage tablespaces. 

SYMPTOM
Following reasons apply: 

 * If the DMS or automatic storage tablespaces are not created in DB2 Version 9.7 or later, as the "Reclaimable Storage" is not available in tablespaces created in earlier versions(V9.1/V9.5) of the DB2 product. 
 * Trying to alter a SMS tablespace as this feature is not supported on SMS tablespaces. 


Example testcase on a TEMPSPACE1 SMS tablespace. 

 * 
 * 
 * DB21034E The command was processed as an SQL statement because it was not a valid Command Line Processor command. During SQL processing it returned: SQL1763N Invalid ALTER TABLESPACE statement for table space "TEMPSPACE1" due to reason "11" SQLSTATE=429BC 
 * 
   


DIAGNOSING THE PROBLEM
MON_GET_TABLESPACE table function and RECLAIMABLE_SPACE_ENABLED monitor element can be used to identify whether the tablespace is enabled for reclaimable storage or not. Example: 
db2 "SELECT varchar(tbsp_name, 30) as tbsp_name, tbsp_type, RECLAIMABLE_SPACE_ENABLED FROM TABLE(MON_GET_TABLESPACE('',-2))" 

 

Snippet of the output: 

 

TBSP_NAME TBSP_TYPE RECLAIMABLE_SPACE_ENABLED
----------------- ----------- -------------------------
SYSCATSPACE DMS 1
TEMPSPACE1 SMS 0
USERSPACE1 DMS 1 

If the RECLAIMABLE_SPACE_ENABLED monitor element returns a value of 1, then the tablespace is enabled for reclaimable storage. Otherwise, it returns a value of 0.



RESOLVING THE PROBLEM
To use the reclaimable storage feature, make sure to create the DMS or automatic storage tablespaces in DB2 Version 9.7 or later. Example testcase on SYSCATSPACE DMS tablespace which has reclaimable storage enabled. 

 

 * 
 * 
 * 
 * 
 * 


Note: 
Tablespaces migrated from DB2 V9.1/V9.5 to V9.7 won't get upgraded directly to use the reclaimable storage feature. RELATED INFORMATION
 Reclaimable storage [http://publib.boulder.ibm.com/infocenter/db2luw/v9r7/index.jsp?topic=/com.ibm.db2.luw.admin.dbobj.doc/doc/c0055392.html]

Question: DB2 Non Reclaimable Storage . We have tablespaces defined under DB2 9.5 that apparently are not able
to reclaim storage back to the OS. 
Is there a conversion available without reloading the tables?

Answer: Tablespaces migrated from DB2 V9.1/V9.5 to V9.7 won't get upgraded directly to use the reclaimable storage feature.
IBM Web Browser Versions Supported by PathWAI Editor for Messages - United States Web Browser Internet Explorer Editor for Messages 5724K3700 5724K3700TR TECHNOTE (FAQ)

QUESTION
 Which web browser versions are supported by Editor for Messages? 

ANSWER
Editor for Messages supports Microsoft Internet Explorer only. Mozilla Firefox and Google Chrome are not supported.

Supported IE versions: 
IE 6, IE 7, IE 8, IE 9 (compatibility view), IE 10(Compatibility view), IE 11(Compatibility view)

Note:
There are known issues which cause functions not to work correctly with IE 9 or above. For example, the check boxes for queue filters at the right side do not work correctly, and the open queue messages dialog shows in minimum small size. As a workaround, IE compatibility view is recommended. The following explains how to enable it.

1. Enter the URL to connect with Editor for Messages Web Server. In my case, 9.123.109.109 is the server IP. 
[/support/docview.wss?uid=swg21678261&aid=1] [/support/docview.wss?uid=swg21678261&aid=1]
Screenshot 1

2. Right click on the menu Tools –> Compatibility View. From now on, all views from this site will be displayed in IE compatibility view. You may also add the IP to the compatibility view setting (see screenshot 2) by selecting Tools -> Compatibility View Settings, then it will open following dialog. Now, input the server IP address to add and click ‘close’ to save.

[/support/docview.wss?uid=swg21678261&amp;aid=2]
Screenshot 2

After this, you do not need to select the compatibility view every time when IE is launched. IE will open the site automatically in compatibility view.

Question: Why the Editor for Messages logon page does not work? 

We have Editor for Messages installed on a Windows server. Users are accessing the web UI from a terminal server session that has been replaced recently. Users cannot login anymore from the new environment.

The fails as follows : the Editor for Messages logon page loads but when the user wants to validate their user/password by clicking on the "login" button, nothing occurs.

Answer: Editor for Messages supports Microsoft Internet Explorer only. Mozilla Firefox and Google Chrome are not supported.

Supported IE versions: 
IE 6, IE 7, IE 8, IE 9 (compatibility view), IE 10(Compatibility view), IE 11(Compatibility view)
IBM Error message: 'authorization failed' and 'authorization code entered is not for this product/version' when attempting to license IBM SPSS Statistics or Modeler/ - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 When attempting to license an SPSS product, I am getting the following error message.

Authorization in progress ... (xxxxxxxxxxxxxxxxxxxx)
Authorization failed.: The authorization code entered is not for this product/version. If you have multiple Authorization Codes, please check you have entered the correct one.
***End Of Transaction.***
One or more codes failed.
Click "Next" to license authorization via e-mail.

What can I do to correct this problem? 

CAUSE
The authorization code product and/or version does not match that of your installed product.

RESOLVING THE PROBLEM
Please check that your authorization code matches the version and software product you are trying to license. The product and version of the authorization code must match that of the installed product. For assistance with your authorization codes, please visit the Predictive Analytics Community Get Help page https://developer.ibm.com/predictiveanalytics/get-help/ [https://developer.ibm.com/predictiveanalytics/get-help/], for direct links to the License Key Center and information about your Support options. 

RELATED INFORMATION
 Need more help? Our Statistics forum is Live! [https://developer.ibm.com/answers/topics/statistics.html?smartspace=predictive-analytics]




Cross reference information Segment Product Component Platform Version Edition Business Analytics SPSS Visualization Designer Platform Independent 1.0.3, 1.0.2, 1.0 
HISTORICAL NUMBER
 93088

Question: Authorization failed.: The Authorization Code entered is not for this product/version. If you have multiple Authorization Codes, please check you have entered the correct one. 

Answer: Please check that your authorization code matches the version and software product you are trying to license. The product and version of the authorization code must match that of the installed product. For assistance with your authorization codes, please visit the Predictive Analytics Community Get Help page https://developer.ibm.com/predictiveanalytics/get-help/ [https://developer.ibm.com/predictiveanalytics/get-help/], for direct links to the License Key Center and information about your Support options.
IBM Files requiring modification when updating, upgrading, moving, or migrating a System Monitor MSSQL database in IBM Enterprise Content Management System Monitor 5.2 - United States  TECHNOTE (FAQ)

QUESTION
 What files require modification when updating, upgrading, moving, or migrating a System Monitor MSSQL database in IBM Enterprise Content Management System Monitor 5.2 

ANSWER
The files are:
$CENIT_ROOT/cala_rex/cfg/cala_rex_finca.cfg

$CENIT_ROOT/cala_rex/cfg/cala_rex_srv.cfg

$CENIT_ROOT/.prodinfo/FSM_SERVER.settings

$CENIT_ROOT/eventserver/cfg/db-cfg.xml

$CENIT_ROOT/gui/cfg/db-cfg.xml

$CENIT_ROOT/initdb/cfg/db-cfg.xml



There is a chance that a monitor could be configured to check the status of the monitor's database server, in which case the MSSQL database server name is also defined in this file:

$CENIT_ROOT/cala/misc/cmdtab_merged.ctb.


Please note: If the port, user, or password changes, these must also be reflected in the above files.

Question: What files require modification when updating, upgrading, moving, or migrating a System Monitor MSSQL database in IBM Enterprise Content Management System Monitor 5.2 ? What files require modification when updating, upgrading, moving, or migrating a System Monitor MSSQL database in IBM Enterprise Content Management System Monitor 5.2? 

Answer: The files are:
$CENIT_ROOT/cala_rex/cfg/cala_rex_finca.cfg

$CENIT_ROOT/cala_rex/cfg/cala_rex_srv.cfg

$CENIT_ROOT/.prodinfo/FSM_SERVER.settings

$CENIT_ROOT/eventserver/cfg/db-cfg.xml

$CENIT_ROOT/gui/cfg/db-cfg.xml

$CENIT_ROOT/initdb/cfg/db-cfg.xml
IBM Newly accessed tables result in increasing of dbheap - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Newly accessed tables result in increasing of dbheap 

SYMPTOM
From output of command "db2pd -db <db name> -mempools" you can find LogSz/PhySz of the memory pool named "dbh" keeps on increasing.


CAUSE
This is expected result. Every newly accessed table loads the tcb and has associated allocations for data, index, lob, compression dictionaries if applicable. This memory allocation is persistent/cached until the database deactivates or the table is dropped.

DIAGNOSING THE PROBLEM
Collect "db2pd -db showdb -memblocks 2 sort -alldbp", you will find most of the the newly memory allocations are from File 1601762203 LOC 1025 and LOC 1015: 

Day 1:

All memory consumers in Database memory set:
PoolID PoolName TotalSize(Bytes) %Bytes TotalCount %Count LOC File 
2 dbh 2502313088 51.03 59601 7.42 1025 1601762203
2 dbh 1906996352 38.89 59601 7.42 1015 1601762203
2 dbh 325096960 6.63 169321 21.08 2225 1235116617
2 dbh 37055232 0.76 159296 19.84 3159 1235116617

Day 2:

All memory consumers in Database memory set:
PoolID PoolName TotalSize(Bytes) %Bytes TotalCount %Count LOC File 
2 dbh 2642441600 50.76 63266 7.16 1025 1601762203
2 dbh 2027344256 38.95 63266 7.16 1015 1601762203
2 dbh 356836992 6.86 185844 21.03 2225 1235116617
2 dbh 40057088 0.77 174834 19.78 3159 1235116617

Note, for different versions, LOC might be different, above LOC only applies to V9.7FP11.

Collect "db2pd -d showdb -tcbstats -alldbp", you will see the number of tcb entries also keeps on increasing.





RESOLVING THE PROBLEM
This is the expected result, once all tables in the database are accessed for at least one time, the memory increasing will stop.

Question: Why dbheap memory keeps increasing when I am running select count(*) for each table in my BLU database? 

I am running DB2 V11.1. It is a BLU database size of about 70T, most of the tables are column organized. I run select count(*) for each table, and finally got out of memory for dbheap. My question is:

    How to release the data in dbheap.


Answer: This memory allocation is persistent/cached until the database deactivates or the table is dropped.
IBM Newly accessed tables result in increasing of dbheap - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Newly accessed tables result in increasing of dbheap 

SYMPTOM
From output of command "db2pd -db <db name> -mempools" you can find LogSz/PhySz of the memory pool named "dbh" keeps on increasing.


CAUSE
This is expected result. Every newly accessed table loads the tcb and has associated allocations for data, index, lob, compression dictionaries if applicable. This memory allocation is persistent/cached until the database deactivates or the table is dropped.

DIAGNOSING THE PROBLEM
Collect "db2pd -db showdb -memblocks 2 sort -alldbp", you will find most of the the newly memory allocations are from File 1601762203 LOC 1025 and LOC 1015: 

Day 1:

All memory consumers in Database memory set:
PoolID PoolName TotalSize(Bytes) %Bytes TotalCount %Count LOC File 
2 dbh 2502313088 51.03 59601 7.42 1025 1601762203
2 dbh 1906996352 38.89 59601 7.42 1015 1601762203
2 dbh 325096960 6.63 169321 21.08 2225 1235116617
2 dbh 37055232 0.76 159296 19.84 3159 1235116617

Day 2:

All memory consumers in Database memory set:
PoolID PoolName TotalSize(Bytes) %Bytes TotalCount %Count LOC File 
2 dbh 2642441600 50.76 63266 7.16 1025 1601762203
2 dbh 2027344256 38.95 63266 7.16 1015 1601762203
2 dbh 356836992 6.86 185844 21.03 2225 1235116617
2 dbh 40057088 0.77 174834 19.78 3159 1235116617

Note, for different versions, LOC might be different, above LOC only applies to V9.7FP11.

Collect "db2pd -d showdb -tcbstats -alldbp", you will see the number of tcb entries also keeps on increasing.





RESOLVING THE PROBLEM
This is the expected result, once all tables in the database are accessed for at least one time, the memory increasing will stop.

Question: Why dbheap memory keeps increasing when I am running select count(*) for each table in my BLU database? 

I am running DB2 V11.1. It is a BLU database size of about 70T, most of the tables are column organized. I run select count(*) for each table, and finally got out of memory for dbheap. My questionn is:

    What data is stored in the dbheap ?

   

Answer: This is expected result. Every newly accessed table loads the tcb and has associated allocations for data, index, lob, compression dictionaries if applicable. This memory allocation is persistent/cached until the database deactivates or the table is dropped.
IBM How to Proxy SSL request from DataPower to Remote Proxy Server? - United States Forward Proxy XMLFW MPGW CONNECT TUNNEL TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 How to configure an IBM WebSphere DataPower SOA Appliance Service to proxy an SSL request to a remote proxy server using the CONNECT method for SSL tunneling? 

CAUSE
Many common forward proxy servers expect requests in different formats depending on if they are proxying non-SSL or SSL requests.

For example, a non-SSL request to be proxied may come in the form of GET hostname:port/URI.

For SSL requests to be proxied, remote proxy servers are commonly configured to tunnel the request from the client to the backend server.

In the SSL request scenario, remote proxy servers will typically expect a CONNECT request and then tunnel the SSL request from the client to the backend server.

Users configuring DataPower may need a way to implement this CONNECT method for SSL tunneling to a remote Proxy Server.




RESOLVING THE PROBLEM
Non-SSL Proxy requests will work using either:

a) an XML Firewall when configuring in the HTTP Options tab, where the user can configure the Proxy Host and Port

b) a Multi-Protocol Gateway when configuring an HTTP Proxy Policy in the User Agent

SSL Proxy requests will work using the CONNECT method for SSL Tunneling when using a Multi-Protocol Gateway when configuring in a User Agent's HTTP Proxy Policy.

The XML Firewall service is not designed to use the CONNECT method for SSL Tunneling.

Question: Does IBM DataPower Gateway Appliance support the HTTP CONNECT method? Does IBM DataPower Gateway Appliance support the HTTP CONNECT method?


Answer: Non-SSL Proxy requests will work using either:

a) an XML Firewall when configuring in the HTTP Options tab, where the user can configure the Proxy Host and Port

b) a Multi-Protocol Gateway when configuring an HTTP Proxy Policy in the User Agent

SSL Proxy requests will work using the CONNECT method for SSL Tunneling when using a Multi-Protocol Gateway when configuring in a User Agent's HTTP Proxy Policy.

The XML Firewall service is not designed to use the CONNECT method for SSL Tunneling.
IBM Action required for IBM WebSphere MQ Hypervisor Edition for RedHat Enterprise Linux Server for the GNU C library (glibc) vulnerabilities (CVE-2015-1472 & CVE-2013-7423) - United States  FLASH (ALERT)

ABSTRACT
 WebSphere MQ Hypervisor Edition requires customer action for the GNU C library (glibc) vulnerabilities (CVE-2015-1472 & CVE-2013-7423) 

CONTENT
WebSphere MQ Hypervisor Edition Versions 7.0.1 and 7.5 ship with Red Hat Enterprise Linux (RHEL) that is vulnerable to GNU C library (glibc) vulnerabilities (CVE-2015-1472 & CVE-2013-7423). 

Remediation/Fixes 

 IBM strongly recommends that you should contact Red Hat to obtain fixes and install fixes for Red Hat Enterprise Linux (RHEL). 

RELATED INFORMATION
 Red Hat vulnerabilities by CVE name [https://access.redhat.com/security/cve/]
A Japanese translation is available [http://www.ibm.com/support/docview.wss?uid=swg21903158]

Question: WebSphere MQ Hypervisor Edition requires customer action for the GNU C library (glibc) vulnerabilities (CVE-2015-1472 & CVE-2013-7423) WebSphere MQ Hypervisor Edition requires customer action for the GNU C library (glibc) vulnerabilities (CVE-2015-1472 & CVE-2013-7423)
Where can I find additional information on what action is required? 

Answer: IBM strongly recommends that you should contact Red Hat to obtain fixes and install fixes for Red Hat Enterprise Linux (RHEL).
IBM Using launchpad.sh or silent_MS_linux.bin results in end-of-file message. - United States ITCAM compat-libstdc++ libstdc++ libraries silent_MS_linux.bin launchpad.sh errors TECHNOTE (TROUBLESHOOTING)

THIS DOCUMENT APPLIES ONLY TO THE FOLLOWING LANGUAGE VERSION(S):
 US English 

PROBLEM(ABSTRACT)
 Using the DC or MS 'launchpad.sh' script results in the following error message:
./setup_MS_lin.bin: line 1926: warning: here-document at line 1926 
delimited by end-of-file (wanted `/dev/null') 

SYMPTOM
The following error is seen running when doing either 'launchpad.sh' or 'silent_MS_linux.bin': 

 Initializing InstallShield Wizard........ 
Launching InstallShield Wizard........ 

./setup_MS_lin.bin: line 1926: warning: here-document at line 1926 
delimited by end-of-file (wanted `/dev/null') 

The installer is unable to run in graphical mode. Try running the 
installer with the -console for -silent flag.


CAUSE
Missing Linux system libraries.


ENVIRONMENT
Linux - RHEL6.x and RHEL7.x 64-bit versions.



RESOLVING THE PROBLEM
This error messag is seen because of some missing Linux libraries. Usually what's missing are the compat-libstdc++ or libstdc++ libraries. Usually the 32-bit version is missing. Use the commands shown below to verify you have them installed, otherwise contact your Linux system administrator and installt these required libraries. 


[/support/docview.wss?uid=swg21985630&aid=1] [/support/docview.wss?uid=swg21985630&aid=1]
[/support/docview.wss?uid=swg21985630&aid=2] [/support/docview.wss?uid=swg21985630&aid=2]

 

PRODUCT ALIAS/SYNONYM
 ITCAM4AD ITCAMfAD ITCAM for App Diagnostics

Question: Why does the ITCAM for AD Managing GUI install fail with an end-of-file message? I am trying to install the ITCAM for AD Managing server and I am seeing the following error when doing either 'launchpad.sh' or 'silent_MS_linux.bin': Initializing InstallShield Wizard........ Launching InstallShield Wizard........

./setup_MS_lin.bin: line 1926: warning: here-document at line 1926 delimited by end-of-file (wanted `/dev/null')

The installer is unable to run in graphical mode. Try running the installer with the -console for -silent flag.

Answer: CAUSE
Missing Linux system libraries.
IBM Installation Manager 1.7.3.1 or older cannot connect to HTTPS servers that have SSL security protocol disabled - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 When using IBM Installation Manager to connect to a HTTPS server, if the server has SSL disabled, versions of IBM Installation Manager older than 1.8 will not be able to connect to it 

RESOLVING THE PROBLEM
IBM Installation Manager has added support for the TLS protocol in versions 1.8 and 1.7.4. Versions of the Installation Manager that are 1.7.3.1 or older, require SSL security protocol to connect to a HTTPS server. 
To resolve the issue, update IBM Installation Manager to version 1.7.4, 1.8 or newer.

RELATED INFORMATION
 Installation Manager and Packaging Utility downloads [http://www-01.ibm.com/support/docview.wss?uid=swg27025142]

Question: Why can't I connect to HTTPS server using Installation Manager 1.7.2? 

When using IBM Installation Manager 1.7.2 to connect to a HTTPS server, I get the following message:

The following repositories are not connected: https://www.ibm.com/software/repositorymanager/service/com.ibm. websphere.ND.v85/8.5.5.2.

When I try to hit the URL, I get a 404 error.

Answer: IBM Installation Manager has added support for the TLS protocol in versions 1.8 and 1.7.4. Versions of the Installation Manager that are 1.7.3.1 or older, require SSL security protocol to connect to a HTTPS server. 
To resolve the issue, update IBM Installation Manager to version 1.7.4, 1.8 or newer.
IBM Rewriting HTTP (port 80) requests to HTTPS (port 443) - United States rewrite; ssl; plugin; dynamic; static; rules; IHS; WAS TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 The rewrite module (mod_rewrite.c) provided with the IBM® HTTP Server can be used as an effective way to automatically rewrite all HTTP requests to HTTPS. 

RESOLVING THE PROBLEM
The rewrite module (mod_rewrite.c) can be used to automatically rewrite all HTTP (port 80) requests to HTTPS (port 443). This provides an effective way to ensure that all traffic to and from the IBM HTTP Server is encrypted over the Secure Sockets Layer (SSL) without having to use individual redirects or hard-coded HTTPS links. 
Note: The web server should already be configured to handle HTTPS requests successfully
before attempting to implement the following suggestions. For assistance with setting up SSL in the IBM HTTP Server, visit SSL guide [http://www-01.ibm.com/support/docview.wss?uid=swg21179559]

First, make sure the LoadModule line for mod_rewrite is uncommented in the httpd.conf

LoadModule rewrite_module modules/mod_rewrite.so

Next, add the following to the global scope or any port 80 VirtualHost stanzas defined within the httpd.conf configuration file.

RewriteEngine on
RewriteCond %{SERVER_PORT} =80
RewriteRule ^(.*) https://%{SERVER_NAME}%{REQUEST_URI} [R,L]

Finally, restart the IBM HTTP Server after making the preceding changes

Important: If using HTTP authentication, make sure it is only configured for your SSL virtual host. If it also applies to your port 80 requests, the authentication challenge can pre-empt the rewrite, resulting in user IDs and passwords being sent over an unencrypted session.

It is also recommended that you configure your port 80 virtual host with a different document root and so on, from your SSL virtual host. This is to be sure that even if your rewrite fails, sensitive information cannot be served from that virtual host over unencrypted sessions.

RELATED INFORMATION
 Module mod_rewrite..URL Rewriting Engine [http://httpd.apache.org/docs/mod/mod_rewrite.html]

Question: How to have IBM HTTP Server re-direct an application URL from HTTPS to HTTP? We have an application which uses SSL, but we need to make this http only. We disabled all the SSL, but many clients URLs are still pointing to https. So we need a HTTP Server redirect to change these URLs from https to http. Is this possible? 

Answer: First, make sure the LoadModule line for mod_rewrite is uncommented in the httpd.conf

LoadModule rewrite_module modules/mod_rewrite.so

Next, add the following to the global scope or any port 80 VirtualHost stanzas defined within the httpd.conf configuration file.

RewriteEngine on
RewriteCond %{SERVER_PORT} =80
RewriteRule ^(.*) https://%{SERVER_NAME}%{REQUEST_URI} [R,L]

Finally, restart the IBM HTTP Server after making the preceding changes
IBM Action required for IBM WebSphere MQ Hypervisor Edition for Red Hat Enterprise Linux Server for the Bash vulnerabilities (CVE-2014-6271, CVE-2014-7169, CVE-2014-7186, CVE-2014-7187, CVE-2014-6277 and CVE-2014-2014-6278) - United States  FLASH (ALERT)

ABSTRACT
 IBM WebSphere MQ Hypervisor Edition for Red Hat Enterprise Linux Server requires customer action for the Bash vulnerabilities that have been referred to as "Bash Bug" or "Shellshock" and the two memory corruption vulnerabilities. 

CONTENT
IBM WebSphere MQ Hypervisor Edition for Red Hat Enterprise Linux Server ship with Red Hat Enterprise Linux (RHEL) that is vulnerable to CVE-2014-6271, CVE-2014-7169, CVE-2014-7186, CVE-2014-7187, CVE-2014-6277 and CVE-2014-6278 Bash vulnerabilities. 

Remediation: 

IBM strongly recommends that you should contact Red Hat to obtain fixes and install fixes for Red Hat Enterprise Linux (RHEL). 

 

Change History: 

September 29, 2014: Original version published.

RELATED INFORMATION
 A Japanese translation is available [http://www.ibm.com/support/docview.wss?uid=swg21685764]

Question: Do the  Bash Bug  vulnerabilities affect WebSphere MQ Hypervisor? Do the Bourne Again Shell (Bash) vulnerabilities known as Bash Bugs or Shellshock affect WebSphere MQ Hypervisor and if so, what action is required to address this situation?

Answer: IBM WebSphere MQ Hypervisor Edition for Red Hat Enterprise Linux Server ship with Red Hat Enterprise Linux (RHEL) that is vulnerable to CVE-2014-6271, CVE-2014-7169, CVE-2014-7186, CVE-2014-7187, CVE-2014-6277 and CVE-2014-6278 Bash vulnerabilities.
IBM ITCAM Agents for WebSphere Messaging Version 7.3.0 Fix Pack 02 (7.3.0-TIV-XEforMsg-FP0002) - United States  DOWNLOADABLE FILES

ABSTRACT
 This is the second fix pack after ITCAM Agents for WebSphere Messaging Version 7.3.0 GA 

DOWNLOAD DESCRIPTION
 This fix pack fixes the APARs of previous product versions.


 This fix pack provides support for IBM MQ V9 and several other enhancements(See readme).

PREREQUISITES
The following software installed in your environment is compatible with this fix pack.
Supported WebSphere MQ
* WebSphere MQ 7.1
* WebSphere MQ 7.5
* IBM MQ 8.0
* IBM MQ 9.0

Supported IBM broker products:
* WebSphere Message Broker 8.0
* IBM Integration Bus 9.0
* IBM Integration Bus 10.0

Supported IBM Tivoli Monitoring
* IBM Tivoli Monitoring 6.3.0 fix pack 2 or later 

INSTALLATION INSTRUCTIONS
Refer to the Readme file on Fix Central

DOWNLOAD PACKAGE
 

 * 1. For distributed systems, download the following installation images from Passport Advantage [http://www-306.ibm.com/software/howtobuy/passportadvantage/index.html]. 
   Description Part number IBM Tivoli Composite Application Manager Agents for WebSphere Messaging V7.3.0 FP02 CNFL0EN 
   
 * 2. For z/OS systems, install the following PTFs to bring your system to an equivalent level to this fix pack: FMID Maintenance level HKCF730 UA83334 HKMC730 UA83330 HKMQ730 UA83394 HKQI730 UA83372 
 * 3. For the z/OS customer who has no agents running on distributed systems, download IBM Tivoli OMEGAMON XE for Messaging V7.3.0 Application Support Files for z/OS from the following website: Platform File to download Linux or Unix LCD7-3513-08.tar [ftp://public.dhe.ibm.com/software/tivoli_support/misc/PandA/tools_agent/tools/appsupt/LCD7-3513-08.tar] Windows LCD7-3513-08.zip [ftp://public.dhe.ibm.com/software/tivoli_support/misc/PandA/tools_agent/tools/appsupt/LCD7-3513-08.zip] 





Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options 
What is Fix Central(FC)? [https://www.ibm.com/support/fixcentral/help?page=swfaqs] 7.3.0-TIV-XEforMsg-FP0002 9 Dec 2016 English 1 FC [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Tivoli%20Composite%20Application%20Manager&product=ibm/Tivoli/Tivoli+Composite+Application+Manager+for+Applications&release=All&platform=All&function=fixId&fixids=7.3.0-TIV-XEforMsg-FP0002&inclu] [ ] 
 [/support/docview.wss?uid=swg24043057&aid=1]Problems (APARS) fixed [/support/docview.wss?uid=swg24043057&aid=2]Problems (APARS) fixed
IV88312, IV83641, IV83002, IV82721, IV82535, IV80959, IV79995, IV79961, IV77813, IV77658, IV77411, IV88948, IV79978, IV90769, OA50555, OA51407, IV84483

Question: Why is ITCAM MQ agent shutting down often? 

We have an MQ agent instance that keeps shutting down randomly.
Below is the version of agent:
mq WebSphere MQ Monitoring Agent lx8263 Version: 07.30.01.00

Answer: Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options 
What is Fix Central(FC)? [https://www.ibm.com/support/fixcentral/help?page=swfaqs] 7.3.0-TIV-XEforMsg-FP0002 9 Dec 2016 English 1 FC