Abhi2271/tech-qa huggingface dataset:
IBM How do I change the default 'fit content by' behaviour of Daeja viewer in IBM Content Navigator, to fit content by height or width? - United States fit by height; fit by width; fit; default fit; Daeja viewer; FileNet viewer; Daeja; scale TECHNOTE (FAQ)

QUESTION
 How do I change the default 'fit content by' behaviour of Daeja viewer in IBM Content Navigator, to fit content by height or width? 

ANSWER
In Content Navigator v2.0.2 

In the ..navigator.war/applets/filenetViewer_properties.jsp file, set the value of the parameter 'scale' as follows 

To fit content by width, specify - scale: "ftow",
To fit content by height, specify - scale: "ftoh",

Here's another way to modify the behaviour: 

 * make the same changes above to the filenetViewer_properties.jsp under ECMClient\configure\explodedformat\navigator\applets folder. 
 * Rebuild and redeploy the ear file. 
 * Restart the application server


Save the changes and they should get picked up when the viewer is re-launched.  

In Content Navigator v2.0.3 

The same parameter-value pair mentioned above can be added in the Additional Settings section of the Daeja ViewONE panel, of the admin desktop. Add the parameter-value pair to the Additional Settings section of 

 * the Professional tab for modifying the behaviour of the Daeja Professional viewer 
 * the Virtual tab for modifying the behaviour of the Daeja Virtual viewer.


Click New in the Additional Settings section to add the parameter-value pair. Save the changes and they should get picked up when the viewer is re-launched.

Question: How do I change the default 'fit content by' behaviour of Daeja viewer in IBM Content Navigator, to fit content by height or width? How do I change the default 'fit content by' behaviour of Daeja viewer in IBM Content Navigator, to fit content by height or width? 

Answer: In Content Navigator v2.0.2 

In the ..navigator.war/applets/filenetViewer_properties.jsp file, set the value of the parameter 'scale' as follows 

To fit content by width, specify - scale: "ftow",
To fit content by height, specify - scale: "ftoh",

Here's another way to modify the behaviour: 

 * make the same changes above to the filenetViewer_properties.jsp under ECMClient\configure\explodedformat\navigator\applets folder. 
 * Rebuild and redeploy the ear file. 
 * Restart the application server


Save the changes and they should get picked up when the viewer is re-launched.  

In Content Navigator v2.0.3 

The same parameter-value pair mentioned above can be added in the Additional Settings section of the Daeja ViewONE panel, of the admin desktop. Add the parameter-value pair to the Additional Settings section of 

 * the Professional tab for modifying the behaviour of the Daeja Professional viewer 
 * the Virtual tab for modifying the behaviour of the Daeja Virtual viewer.


Click New in the Additional Settings section to add the parameter-value pair. Save the changes and they should get picked up when the viewer is re-launched.
IBM Data Server Manager (DSM) showing SQLCODE=-206 "<name> is not valid in the context where it is used." - United States SQLCODE 206 -206 SQL0206 SQL0206N DSM incompatible db2level fixpack fix pack db2iupdt TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Data Server Manager log files are full of SQLCODE=-206 "<name> is not valid in the context where it
is used." error 

SYMPTOM
The symptoms can vary depending on each installation. 

Most common scenario, DSM shows Data Pending status for the monitored database.


CAUSE
When you apply a new DB2 fixpack, the db2iupdt command is used to update an instance to a higher level within a release. 

But that command does not necessarily update the database system catalog to support the new fix pack that you have installed.
Meaning, just because the db2level shows a higher level, your database can still be using routines from an older DB2 level. 



DIAGNOSING THE PROBLEM
One way to verify what routine levels your database is using, you can run the following DB2 command on the monitored database: 

db2 "select versionnumber from sysibm.sysversions order by 1 desc" 

If the results is showing a lower level than the ones DSM supports, that means your environment
is not supported, and you are getting the SQLCODE=-206 error.

To verify what are the DB2 levels supported by DSM, please refer to the links below:
- System requirements for IBM Data Server Manager, version 1.1.2 [http://www-01.ibm.com/support/docview.wss?uid=swg27045176]
- System requirements for IBM Data Server Manager, version 2.1 [http://www-01.ibm.com/support/docview.wss?uid=swg27048115]



RESOLVING THE PROBLEM
Run the db2updvnn command according to the db2level of your monitored database: 

- For DB2 V9.7 run db2updv97 [https://www.ibm.com/support/knowledgecenter/SSEPGG_9.7.0/com.ibm.db2.luw.admin.cmd.doc/doc/r0054449.html] command
- For DB2 V10.1 run db2updv10 [https://www.ibm.com/support/knowledgecenter/SSEPGG_11.1.0/com.ibm.db2.luw.admin.cmd.doc/doc/r0054449.html] command
- For DB2 V10.5 run db2updv105 [https://www.ibm.com/support/knowledgecenter/SSEPGG_11.1.0/com.ibm.db2.luw.admin.cmd.doc/doc/r0054449.html] command
- For DB2 V11.1 run db2updv111 [https://www.ibm.com/support/knowledgecenter/SSEPGG_11.1.0/com.ibm.db2.luw.admin.cmd.doc/doc/r0054449.html] command

Question: Why does DSM error log have errors for SQLCODE=-206 errors reported for ISAS core warehouse database? Why does DSM error log have errors for SQLCODE=-206 errors reported for ISAS core warehouse database? 

Answer: When you apply a new DB2 fixpack, the db2iupdt command is used to update an instance to a higher level within a release. 

But that command does not necessarily update the database system catalog to support the new fix pack that you have installed.
IBM Impact of the addition of Leap Second time on WebGUI - United States adjust; timezone; tz TECHNOTE (FAQ)

QUESTION
 What is the impact of the addition of Leap Second on WebGUI? 

CAUSE
Every few years, a one-second adjustment is added to Coordinated Universal Time (UTC) in order to keep its time of day close to the mean solar time.

ANSWER
The addition of Leap Second has no impact to WebGUI functionality. Therefore, preventive maintenance is not necessary.

Question: Will Web GUI for Netcool/OMNIbus Be Affected by the Up Coming Leap Second? As Januaray 01 2017, a Leap Second will be added to adjust the time. We would like to know if this one second adjustment will have an affect on WebGUI for Netcool/OMNIbus. 

Answer: The addition of Leap Second has no impact to WebGUI functionality. Therefore, preventive maintenance is not necessary.
IBM Error when launching Scan task from Datacap Desktop. - United States Desktop; No data; Scan; VScan TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Receiving the following error message when attempting to launch up Scan task from Datacap Desktop:
"This batch has no data to process. Aborting." 

Then followed by this error: 
"Unable to run queue." 

DIAGNOSING THE PROBLEM
The panel for TravelDocs contained a value with all upper-case letter [eg. TRAVELDOCS], which caused the error to occur when attempting to launch the Scan task from Datacap Desktop

RESOLVING THE PROBLEM
The "Bind DCO type to panel" for Datacap Desktop is case-sensitive. Be sure the DCO name matches as it appears in Datacap Studio (both the spelling and case-sensitivity). 

Logon to TMWeb client. 

Go to Administrator tab 

Select the VScan task from the Workflow. 

Click Setup under Program. 

Then change the value of the Panel to match what is in Datacap Studio. For example "TRAVELDOCS" to "TravelDocs" 

Click Save

[/support/docview.wss?uid=swg21967312&aid=1] [/support/docview.wss?uid=swg21967312&aid=1]

[/support/docview.wss?uid=swg21967312&aid=2] [/support/docview.wss?uid=swg21967312&aid=2]
[/support/docview.wss?uid=swg21967312&aid=3] [/support/docview.wss?uid=swg21967312&aid=3]

Question: VScan not working after migrating Datacap Application from 8.1 to 9.0.1 

Hello,

I have recently migrated one datacap application developed in Datacap 8.1 to Datacap 9.0.1. I followed the complete instruction provided in the link 

http://www.ibm.com/support/knowledgecenter/SSZRWV_9.0.1/com.ibm.dc.develop.doc/dcadv001.htm

 

After migration, when I tried to execute the application using Datacap Desktop. I got errors that "This batch has no data to process. Aborting" and "Unable to run queue". I am attaching the screenshots of error. I am also attaching the DStudio rule's screenshot.

I have verified and configured all the required settings.

Please guide if someone has faced the similar issue and resolved it.

Thanks.


Answer: The "Bind DCO type to panel" for Datacap Desktop is case-sensitive. Be sure the DCO name matches as it appears in Datacap Studio (both the spelling and case-sensitivity).
IBM Unable to log on to FileNet WorkplaceXT receive an AE SecurityCheckFilter error - United States AE SecurityCheckFilter; JSSE; unlimited strength TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Unable to log on to FileNet WorkplaceXT - AE SecurityCheckFilter error 

SYMPTOM
When attempting to log on to FileNet WorkplaceXT deployed on an IBM WebSphere Application Server, the following error is displayed : 

Exception Message: [Filter AE SecurityCheckFilter]: filter is unavailable. 
Filter AE SecurityCheckFilter: filter is unavailable. 


DIAGNOSING THE PROBLEM
SystemOut.log may contain the following exception : 


Problem initializing encryption/decryption with keyId abcd1234, size 256 bits. java.home=<<WAS_home>>\AppServer\java\jre. Cause: java.security.InvalidKeyException: Illegal key size or default parameters
com.filenet.wcm.api.EncryptionException: Problem initializing encryption/decryption with keyId abcd1234, size 256 bits. java.home=<<WAS_home>>\AppServer\java\jre. Cause: java.security.InvalidKeyException: Illegal key size or default parameters
at com.filenet.wcm.api.impl.CryptoHelper.getCipher(CryptoHelper.java:93)
at com.filenet.wcm.api.impl.CryptoHelper.doEncryptOrDecrypt(CryptoHelper.java:104)
at com.filenet.wcm.api.impl.SessionImpl.getTokenSymmetric(SessionImpl.java:771)
at com.filenet.wcm.api.impl.SessionImpl.getToken(SessionImpl.java:741)
at com.filenet.ae.toolkit.server.util.credentials.UserTokenUtil.getUserToken(UserTokenUtil.java:131)
at com.filenet.ae.toolkit.server.servlet.filter.SecurityCheckFilter.doFilter(SecurityCheckFilter.java:51)
....



RESOLVING THE PROBLEM
This behavior occurs if Workplace XT is configured to use Maximum strength keys (>128bit) during installation. In this case, the JRE used by the J2EE Application server, for example <<WAS_home>>\AppServer\java\jre should contain unlimited strength policy files, otherwise it will be unable to encrypt / decrypt user tokens. 

 

 * One option is to install the JSSE unlimited strength jar files for the JRE used by the J2EE Application Server. For IBM JREs, more info can be found at 
   
   https://www.ibm.com/developerworks/java/jdk/security/ [https://www.ibm.com/developerworks/java/jdk/security/] 
   
   
 * Another option is to regenerate the encryption keys using 128bit encryption which doesn't require the unlimited strength policy .jar files. Please refer to the P8 Infocenter for usage information on the com.filenet.wcm.api.util.MakeCryptoKeys utility.

Question: Unable to login to FileNet Workplace XT 1.1.5.x. Getting error, Problem initializing encryption/decryption with keyID. 

We are having issue while trying to login Workplace XT. Getting the error message below as soon as I hit after giving credentials.

Error Message: com.filenet.wcm.api.EncryptionException: Problem initializing encryption/decryption with keyId 7d3f93e3, size 256 bits. java.home=/opt/IBM/WebSphere/AppServer/java/jre. Cause: java.security. InvalidKeyException: Illegal key size or default parameters

IBM WAS 8.5.5.9 Workplace XT 1.1.5

Answer: This behavior occurs if Workplace XT is configured to use Maximum strength keys (>128bit) during installation.
IBM Component parameters missing for Enable Hold and Virtual Interview Multiple Response functionality - United States  TECHNOTE (FAQ)

QUESTION
 Why are the component parameters missing for the Enable Hold and Virtual Interview Multiple Response functionality? 

CAUSE
 

The documentation references a MULTIPLE_RESPONSES_FOR_HOLD_VI_ALLOWED and a MULTIPLE_RESPONSES_INTERVIEW_AUTO_COMPLETE parameter that is supposed to be under the VIRTUAL_INTERVIEW_CONFIGURATION component.These component parameters are not automatically added as part of the database upgrade scripts.


ANSWER
To enable the Enable Hold and Virtual Interview Multiple Response functionality you can manually create the component parameters. To do this go to the Admin > Components screen. 

 1. Search for the VIRTUAL_INTERVIEW_CONFIGURATION component. 
 2. Click on "Edit". 
 3. Click on "Add Parameter". 
 4. Set the new parameter with the name "MULTIPLE_RESPONSES_FOR_HOLD_VI_ALLOWED" and a value of "True" or "False" depending on your use of the functionality. 
 5. Click on "Add Parameter" again. 
 6. Set the new parameter with the name "MULTIPLE_RESPONSES_INTERVIEW_AUTO_COMPLETE" and a value of "True" or "False" depending on your use of the functionality. 
 7. Click on "Save and Close".

Question: Why are the component parameters missing for the Enable Hold and Virtual Interview Multiple Response functionality? Why are the component parameters missing for the Enable Hold and Virtual Interview Multiple Response functionality? 

Answer: The documentation references a MULTIPLE_RESPONSES_FOR_HOLD_VI_ALLOWED and a MULTIPLE_RESPONSES_INTERVIEW_AUTO_COMPLETE parameter that is supposed to be under the VIRTUAL_INTERVIEW_CONFIGURATION component.These component parameters are not automatically added as part of the database upgrade scripts.
IBM What happens if I run arssyscr -I instance_name -r  without having Report Distribution enabled or installed? - United States arssyscr; Report Distribution TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Running arssyscr -I instance_name -r during upgrade without RDF installed or enabled can lead to errors during load. 

SYMPTOM
You will see errors similar to (depending on database brand) 
DB Error: ORA-00942: table or view does not exist -- SQLSTATE=, SQLCODE=942, File=arsrddb.c, 
Line=951 in your systemlog


CAUSE
Issuing the arssyscr -I (instance name) -r command will trigger arssockd to check for the ARSDBBUNDT (RDF tables), which do not exist. 

DIAGNOSING THE PROBLEM
You will see the "table or view does not exist" errors in your Systemlog

RESOLVING THE PROBLEM
You will need to rename the Report Distribution tables and delete the Application, Application Group and Folders by performing the steps below:

You are going to want to change the Report Distribution table name: 

This test is done on DB2, but It should be the same for (Oracle or SQL 
Server). 
That is [2] and [3], to rename to object name, you need to log on your 
database command session: 


[1] Shutdown arssockd 

[2] Rename the Application Group name 

c:\>db2 "select agid, name, agid_name from arsag where name = 'System 
Report Distribution'" 
AGID NAME 
AGID_NAME 
----------- ------------------------------------------------------------ 
--------- 
5007 System Report Distribution 
SR 
1 record(s) selected. 


c:\>db2 "update arsag set name = 'System Report Distribution DELETE' 
WHERE name = 'System Report Distribution'" 
DB20000I The SQL command completed successfully. 


[3] Rename the Folder name 

c:\>db2 "select name from arsfol where name like 'System Report 
Distribution%'" 
NAME 
------------------------------------------------------------ 
System Report Distribution - Bundles 
System Report Distribution - Deliveries 
System Report Distribution - Reports 
3 record(s) selected. 

c:\>db2 "update arsfol set name = 'System Report Distribution - Bundles 
DELETE' where name = 'System Report Distribution - Bundles'" 
DB20000I The SQL command completed successfully. 

c:\>db2 "update arsfol set name = 'System Report Distribution - 
Deliveries DELETE' where name = 'System Report Distribution - 
Deliveries'" 
DB20000I The SQL command completed successfully. 

c:\>db2 "update arsfol set name = 'System Report Distribution - Reports 
DELETE' where name = 'System Report Distribution - Reports'" 
DB20000I The SQL command completed successfully. 

[3] Start up arssockd 

[4] Use the Admin GUI to delete the RD Application group, Applications, 
and Folders

Question: What happens if I run arssyscr -I instance_name -r  without having Report Distribution enabled or installed? What will I see if I run arssyscr -I instance_name -r without having Report Distribution enabled or installed in CMOD v9.0?

Answer: You will see the "table or view does not exist" errors in your Systemlog
IBM SPSS Student Version and Graduate Pack Resources - United States SPSS Support Acquisition Statistics Stats Grad Pack Student TECHNOTE (FAQ)

QUESTION
 Where do I get support for IBM SPSS Student Version or Graduate Pack software? 

ANSWER
Step 1: 
For installation & licensing issues on Student version and Graduate pack, contact your vendor. 

 * Hearne [http://www.hearne.software/Software/SPSS-Grad-Packs-for-Students-by-IBM/FAQ] 
 * On the Hub [http://onthehub.com/] 
 * StudentDiscounts.com [http://studentdiscounts.com/contact-us.aspx] 
 * JourneyEd [https://www.journeyed.com/contact] 
 * thinkEDU [https://thinkedu.desk.com/] 
 * Studica [http://www.studica.com/technical-support]





Cross reference information Segment Product Component Platform Version Edition Business Analytics SPSS Amos Windows Not Applicable Grad Pack, Shrinkwrap, Campus Business Analytics SPSS Modeler Platform Independent Not Applicable Business Analytics SPSS Text Analytics for Surveys Windows Not Applicable Business Analytics SPSS Statistics Platform Independent Not Applicable Campus Edition, Grad Pack, Student Version

Question: Authorization code issue like many of the other questions posted on here ... I'm having trouble authenticating my SPSS authorization code. Then there is an issue getting a license code back from the IBM proxy server to complete my download. Please help. 

Answer: For installation & licensing issues on Student version and Graduate pack, contact your vendor.
IBM Scheduled Cognos BI reports are stuck in Pending state - United States deployment TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Schedules Cognos Business Intelligience reports are not running. Scheduled reports are stuck in "Pending" state forever. 

- Renewing credentials does not resolve the issue. After credentials are renewed, user still receives the same error indicating that the credentials are invalid.

- Enabling the "Run as the Owner" option does not resolve the issue 

SYMPTOM
The provided credentials are invalid.
CNC-SEC-3403 The user account information is invalid, or it is missing in Content Manager. 
CAM-AAA-0102 Unable to authenticate. The user must select a namespace.
...
Your session has expired.
Select a namespace for authentication


CAUSE
Content Store corrupted.

RESOLVING THE PROBLEM
Dropping the NC* tables that use this script: 

Steps:
1. Stop the Cognos Service
2. Take a physical backup of the Content Store or Notification database
3. Select the appropriate folder for your content store or notification database type under <install>/configuration/schemas/delivery/<dbtype>/ 
4. Run NC_DROP_<dbtype>.sql against the content store or notification database 
4. Restart Cognos Services. 

Should dropping the NC* tables not resolve the issue, then restore the content or notification store from the last backup version.

RELATED INFORMATION
 Cognos Analytics Equivalent [http://www.ibm.com/support/docview.wss?uid=swg22001203]

Question: Report stuck in current queue 

We have one report that has been showing in the admin current
activities status tab for 20+ days and we have had 2 full re-starts
since then. Also it appears we have interactive jobs staying around as well for past days and days.

How can we clean this up ?

Answer: Dropping the NC* tables that use this script: 

Steps:
1. Stop the Cognos Service
2. Take a physical backup of the Content Store or Notification database
3. Select the appropriate folder for your content store or notification database type under <install>/configuration/schemas/delivery/<dbtype>/ 
4. Run NC_DROP_<dbtype>.sql against the content store or notification database 
4. Restart Cognos Services. 

Should dropping the NC* tables not resolve the issue, then restore the content or notification store from the last backup version.
IBM How can uninstall Data Studio 3.1.1 where Control Panel uninstall process gets an error? - United States  TECHNOTE (FAQ)

QUESTION
 We are able to install Data Studio (DS) 4.1.2 successfully but unable to uninstall the 
existing Data Studio 3.1.1. When uninstall Data Studio 3.1.1 from Control Panel, it 
raises an error message pop-up window and can not uninstall it. Here is the message:

+-------------------------------------------------------------------------
| Java Virtual Machine Launcher
+-------------------------------------------------------------------------
| X Could not find the main class: com.zerog.lax.LAX. Program will exit.
+-------------------------------------------------------------------------

How can uninstall Data Studio 3.1.1 where Control Panel uninstall process gets an error?


CAUSE
It is an known behavior/limitation. 

ANSWER
It may be happened where two versions Data Studio 3.1.1 and 4.1.2 installed machine. 

Here is an workaround. Please try to uninstall all products including Install Manager 
(IM) then reinstall IM and Data Studio 4.1.2. Below are detailed steps:

1. Use IM to uninstall as many packages as possible.

2. Identify the packages that are still installed, and manually clean 
them up.

Example on Windows:
- C:\Program Files\IBM\{IBMIMShared | SDPShared}

3. Delete IBM Installation Manager.

Example on Windows:
- Delete the IM install directory:
C:\Program Files\IBM\Installation Manager\
- Delete the AppData directory (IM Agent Data):
Windows 7: C:\ProgramData\IBM\Installation Manager
- Delete the Windows registry (regedit) entry : 
HKEY_LOCAL_MACHINE\SOFTWARE\IBM\Installation Manager
- re-install IM

4. Reinstall DS 4.1.2 and other products.

Note:
This behavior might be changed without notice in the future. We can confirm whether this technote
is valid or not by following above.
Please contact your Sales Rep to submit a potential design change towards a future release.
Or please open a ticket, Request For Enhancement at https://www.ibm.com/developerworks/rfe/ [https://www.ibm.com/developerworks/rfe/]

Question: Unable to unistall Data Studio 3.1.1 on Windows 
We use Data Studio 3.1.1.0 with DB2 WSE V9.7 FP11 on Windows 2008. While trying to new version of Data Studio 4.1.2, we are able to install it successfully. But unable to uninstall the existing 3.1.1.0, getting the jvm error "Could not find the main class". How we can delete it?


Answer: Please try to uninstall all products including Install Manager 
(IM) then reinstall IM and Data Studio 4.1.2.
IBM Increasing Java Heap Memory in IBM Tivoli Common Reporting 2.1/2.1.1 - United States TCR - Tivoli Common Reporting TECHNOTE (FAQ)

QUESTION
 How to increase Java heap memory size in IBM Tivoli Common Reporting (TCR) 2.1/2.1.1 versions? 

CAUSE
Running a large scale report with Default java heap settings might result in OutOfMemory error

ANSWER
TCR 2.1/2.1.1 server provides a default setting for heap size, a minimum size (xms) of 512MB and a maximum size (xmx) of 1024MB. 

In order to change the heap memory size, execute the following command:
<INST>/tipv2/bin/wsadmin.sh[.bat] -user <USERNAME> -password <PASSWORD> -f <INST>/tipv2/profiles/TIPProfile/bin/changeMem.py --xms <MINVALUE> --xmx <MAXVALUE>

where <INST> is the TCR Installation folder like /opt/IBM/tivoli
<MINVALUE> can be 1024 and <MAXVALUE> can be 1843 (1GB and 1.8GB respectively)

NOTE: In order to avoid OutOfMemory error, it is recommended to be within the 2GB limit (for 32 bit architectures - maximum memory can be 2^32)
For 64-bit JVM, the maximum heap value can be upto 50% of the available physical memory. Reason being maximum memory will be 2^64 which is 16 exabytes which is a very huge number! 
1 exabyte = 1024*1024*1024 Gigabyte!
Please refer to the links provided in the 'Related Infomation' section to learn more on the Java sizing and heap information.

To test the JVM's maximum heap memory support, please follow the below test:
a) Open command line / shell script and navigate to <INST>/tipv2/java/jre/bin folder
b) Execute this command: java -Xmx1843m hello
- if java accepts this 1.8GB setting, then it will throw the "class not found" error for hello
- if java does not accept this value, then it gives the "Initialization error" and "Failed to instantiate heap" message!
- You can try to increase the value of Xmx and see where it breaks
- For 32-bit JVM, it is not advised to set this value beyond 1843m but for 64-bit JVM, value can be upto 50% of the available physical memory.

After setting the new values, restart the TCR server for the changes to take effect.

RELATED INFORMATION
 Sizing the Java Heap [http://publib.boulder.ibm.com/infocenter/javasdk/tools/index.jsp?topic=%2Fcom.ibm.java.doc.igaa%2F_1vg000139b8b453-11951f1e7ff-8000_1001.html]
Java code to Java Heap [http://www.ibm.com/developerworks/java/library/j-codetoheap/index.html]

Question: ITMv6 issue: Cognos reports run for an extended period, sometimes never finishes ITMv6 issue: Cognos reports run for an extended period, sometimes never finishes



Answer: TCR 2.1/2.1.1 server provides a default setting for heap size, a minimum size (xms) of 512MB and a maximum size (xmx) of 1024MB.
IBM Upgrading to Jazz for Service Management Version 1.1.3.0 using Installation Manager results in a permission denied error - United States jazzsm1130relnotes TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 When upgrading Jazz for Service Management to Version 1.1.3.0 using Installation Manager, the installation fails with the following error:

Cannot run program "/space/IBM/JazzSM/ui/bin/wrapper.sh" (in directory "/space/IBM/JazzSM/ui/bin"): error=13, Permission denied [/space/IBM/JazzSM/install/tip/tipWrapp
erInstall.xml:215] 

CAUSE
During the upgrade process the non-root user does not have the correct permissions to run the shell script. This is due to the following:
1. Jazz for Service Management is installed as a non-root user
2. Installation Manager is installed in user mode through root user


RESOLVING THE PROBLEM
The upgrade must be initiated by using the attached script, which gives the non-root user (who originally installed this Jazz for Service Management instance) the correct permissions for the upgrade process. 


The script takes two mandatory arguments and one optional argument.

Usage: ./JazzSMgrpModeUpgrade.sh "IM_Install_Location" 
"JazzSM_Install_Location [http://www.ibm.com/support/knowledgecenter/SSEKCU_1.1.3.0/com.ibm.psc.doc/ref/psc_r_pathnames.html]""[Response_file_with_absolute_Path]"

For example (showing default installation paths): ./JazzSMgrpModeUpgrade.sh "/home/root/IBM/InstallManager/" "/opt/IBM/JazzSM/" "/opt/Download/dash_upgrade_rsp.xml"


For IM GUI mode installation, provide the 2 mandatory arguments; IM_Install_Location and JazzSM_Install_Location. 
This argument combination invokes Installation Manager in GUI mode and lead you through the rest of the upgrade process.

For IM Silent installation, provide all 3 arguments; IM_Install_Location , JazzSM_Install_Location, and Response_file_with_absolute_Path.
This argument combination invokes Installation Manager in silent mode to upgrade JazzSM.

JazzSMgrpModeUpgrade.sh [/support/docview.wss?uid=swg21985946&aid=2]JazzSMgrpModeUpgrade.sh [/support/docview.wss?uid=swg21985946&aid=1]

Question: DASH 3.1.2.1 to 3.1.3.0 taking long time DASH 3.1.2.1 to 3.1.3.0 taking long time. How to fix this?

Answer: The upgrade must be initiated by using the attached script, which gives the non-root user (who originally installed this Jazz for Service Management instance) the correct permissions for the upgrade process.
IBM Trouble installing ITM on Windows OS - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Getting the below error when you try to install ITM on Window OS 

"D:\Program Files\IBM\ITM" includes blanks. Due to your system settings the installation path cannot include blanks, please specify location with no spaces. 

SYMPTOM
When you try to install ITM on " C:\Program Files\IBM\ITM" it woks fine but when we try to install it on "D:\Program Files\IBM\ITM" we get the below error:


"D:\Program Files\IBM\ITM" includes blanks. Due to your system settings the installation path cannot include blanks, please specify location with no spaces.

If you take out the spaces and use D:\ProgramFiles\IBM\ITM, the install will continue. 


RESOLVING THE PROBLEM
 

Couple of ways to fix this... 

 

1. Remove the space in the directory path and install the ITM on a directory without spaces. 

Example : D:\IBM\ITM 

 

2. Check the NTFS 8.3 name creation and enable the 8.3 naming creation to install the ITM on a directory path with spaces.

check the value on the below registry location 


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\NtfsDisable8dot3NameCreation

In case NtfsDisable8dot3NameCreation is set to (2), this means the following: NTFS sets the 8.3 naming convention creation on a per volume basis.

You can check the 8.3 name creation using this command for the volumes that are impacted.

For example, if the %TEMP% folder is located on c:\, but you are installing on d:\, then you should run these commands: 


fsutil 8dot3name query c:
fsutil 8dot3name query d:

You will get an output like this:
The volume state is: 0 (8dot3 name creation is enabled).
The registry state is: 2 (Per volume setting - the default). 


Value and Meaning

0 NTFS creates short file names. This setting enables applications that cannot process long file names and computers that use different code pages to find the files.
1 NTFS does not create short file names. Although this setting increases file performance, applications that cannot process long file names, and computers that use different code pages, might not be able to find the files.
2 NTFS sets the 8.3 naming convention creation on a per volume basis.
3 NTFS disables 8dot3 name creation on all volumes except the system volume. 

 

more detail... 


https://technet.microsoft.com/en-us/library/cc959352.aspx [https://technet.microsoft.com/en-us/library/cc959352.aspx]

Question: Install path under "Program Files" My path for the OS agent is e:\Program Files\IBM. Is there any issues or underlying problems if I install under "Program Files"? Just want to make sure no issues with a "space" in the install path. 

Answer: Getting the below error when you try to install ITM on Window OS 

"D:\Program Files\IBM\ITM" includes blanks. Due to your system settings the installation path cannot include blanks, please specify location with no spaces.
IBM Optim, Optim Connect, ODM, and Optim zOS licensing - United States license key; password; fix pack; enable; license file; Open Data Manager; ODM; entitle TECHNOTE (FAQ)

QUESTION
 Are license keys still required for Optim Distributed, Optim Connect, ODM, and Optim zOS products? 

ANSWER
See the attached document for a full explanation of which license keys might be required, how to request them if they are, and how to self-entitle your Optim product if they are not.

Optim license key technote.doc [/support/docview.wss?uid=swg21973794&aid=2]Optim license key technote.doc [/support/docview.wss?uid=swg21973794&aid=1]

Question: Optim license 

We bought Optim 11.3, Test data management and data masking module....

I wonder how to get a Optim license? 


Answer: See the attached document for a full explanation of which license keys might be required, how to request them if they are, and how to self-entitle your Optim product if they are not.

Optim license key technote.doc [/support/docview.wss?uid=swg21973794&aid=2]Optim license key technote.doc
IBM Transformation Extender Oracle adapter does not support SYS_REFCURSOR return type in an Oracle stored procedure / function - United States Oracle Adapter Unsupported datatype SYS_REFCURSOR TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 When using the IBM WebSphere Transformation Extender (WTX) / IBM Transformation Extender (ITX) Oracle adapter to call a stored procedure / function with a REF_SYSCURSOR return type, a failure of "Unsupported datatype returned is being treated as text" occurs. 

SYMPTOM
The Oracle database adapter log (.dbl) reports the following error:

Unsupported datatype returned is being treated as text.


CAUSE
SYS_REFCURSOR is not a valid datatype as a return from an Oracle stored procedure call using the WTX / ITX Oracle adapter.

ENVIRONMENT
IBM WebSphere TX / IBM TX Oracle adapter on any valid execution platform

DIAGNOSING THE PROBLEM
LASTERRORMSG() reports 'Failed to execute the SQL statement' and the database adapter log reports 'Unsupported datatype returned is being treated as text.'

RESOLVING THE PROBLEM
Redesign the Stored Procedure to NOT return a SYS_REFCURSOR datatype.

Question: Stored Procedure in WTX 

Hi All,

Can anyone please share the example/steps/document link on how to call Stored Procedure in Input Card of a Map? The Stored Procedure will return multiple rows and columns and we need to map those rows in Output as well. Please enlighten if someone has worked on this?

Answer: SYS_REFCURSOR is not a valid datatype as a return from an Oracle stored procedure call using the WTX / ITX Oracle adapter.
IBM SCM check analyses are showing as <not activated> the SCA user interface - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 The reason why your check analyses are no longer showing activated and returning data in the SCA user interface. 

SYMPTOM
Check analyses in the SCA interface are showing as <not activated> in the SCA user interface where at one point they were activated and returning data. Now they are not activated and not returning data.


CAUSE
The operator who activated the analysis has been deleted. The audit trail cleaner tool was run and it removed the operator and de-activated the analysis.

RESOLVING THE PROBLEM
To resolve the issue, have an active operator reactivate the check analyses and then run a new import in SCA. As a best practice, it is recommended that you have an operator account dedicated to activating the SCM check analyses in your deployment. This account should never be deleted.



Cross reference information Segment Product Component Platform Version Edition Security IBM BigFix Compliance

Question: SCM check analyses showing as not reported in the SCA user interface 
SCM check analyses showing as <not reported> the SCA user interface.

Check analyses in the SCA interface are showing as in the SCA user interface where at one point they were activated and returning data. Now they are not activated and not returning data.

How do I solve this issue?

Answer: To resolve the issue, have an active operator reactivate the check analyses and then run a new import in SCA. As a best practice, it is recommended that you have an operator account dedicated to activating the SCM check analyses in your deployment. This account should never be deleted.
IBM How to get debug information when the IBM Content Navigator Installer on the Unix Platform is failling? - United States  TECHNOTE (FAQ)

QUESTION
 How to get debug information when the IBM Content Navigator Installer on the Unix Platform is failling?


ANSWER
To capture the debug output from the UNIX command line, enter one of the following (based on what shell you are using) at the command line prior to executing the installer:
export LAX_DEBUG=true or setenv LAX_DEBUG true or LAX_DEBUG=true or set LAX_DEBUG or whatever would be appropriate for the Unix shell. 

Then run the installer. The output that is produced should help debug the installer. 
If you would like to redirect output to a file:
1. Set LAX_DEBUG=file as per the instruction above. 
2. Run your installer. 
3. Once the install is complete a file labeled jx.log will be generated in the same directory as your installer. This file will contain the entire debug output generated by the install.

Question: How to get debug information when the IBM Content Navigator Installer is failing on the Unix Platform? How to get debug information when the IBM Content Navigator Installer is failing on the Unix Platform? 

Answer: To capture the debug output from the UNIX command line, enter one of the following (based on what shell you are using) at the command line prior to executing the installer:
export LAX_DEBUG=true or setenv LAX_DEBUG true or LAX_DEBUG=true or set LAX_DEBUG or whatever would be appropriate for the Unix shell. 

Then run the installer. The output that is produced should help debug the installer. 
If you would like to redirect output to a file:
1. Set LAX_DEBUG=file as per the instruction above. 
2. Run your installer. 
3. Once the install is complete a file labeled jx.log will be generated in the same directory as your installer. This file will contain the entire debug output generated by the install.
IBM Will current versions of IBM SPSS Statistics or AMOS for Windows run on a Macintosh operating system? - United States  TECHNOTE (FAQ)

QUESTION
 I have a Macintosh computer with Intel processor. I am wondering if I can install an IBM SPSS Statistics for Windows or IBM SPSS AMOS for Windows releases on this Mac with emulation or dual-booting software such as Boot Camp, Parallels, Virtual PC, Rosetta? 

ANSWER
No, installing IBM SPSS Statistics and AMOS for Windows releases on a Macintosh operating system or hardware using any dual booting or emulation software is not supported and cannot run properly. 

IBM SPSS Statistics is available for Macintosh operating system as a single release. IBM SPSS AMOS is available only for Microsoft Windows operating system.

RELATED INFORMATION
 Need more help? Our Statistics forum is Live! [https://developer.ibm.com/answers/topics/statistics.html?smartspace=predictive-analytics]

Question: Licence authorised in SPSS 22, however, same error code of missing license appears I had SPSS 22 that worked fine until the license ended. It was renewed and when I tried to re-enter the license number it was authorised, however, there was still an error code of missing license and so I can work with my SPSS.

This is the error code:

    Error # 7001 There is no license for IBM SPSS Statistics. This could be due to a missing license file or no more network licenses available. For detailed information about this problem, run the 'showlic' utility found in the product installation directory. Execution of this command stops. Specific symptom number: 18

I would appreciate your help! 

Answer: No, installing IBM SPSS Statistics and AMOS for Windows releases on a Macintosh operating system or hardware using any dual booting or emulation software is not supported and cannot run properly.
IBM Why does IBM Datacap 8.1 appear to hang, requiring a restart of all components? - United States hang; non responsive; timeout; Admin retry; Engine retry TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Why does IBM Datacap appear to hang, requiring a restart of all components? 

SYMPTOM
The Datacap system appears to become non-responsive, requiring a restart of all components to get it working again.


CAUSE
The cause is due to a malformed SQL query string. From the client perspective, it was reported to occur during logon via TMWeb, and Thick Client. Another case was from a user that was doing a Thick Client query. 

TMServer has an feature where it will retry any command that results in error, based on the settings in the registry. The settings reflect the number of retries to do and the time interval to wait. The default settings have a duration of 16 minutes, which gives the appearance that the TMServer has hung.


DIAGNOSING THE PROBLEM
Collect and examine the TMServer log. Look for multiple instances (6-12) of an ADO error, indicating a bad query was executed. This information can be used to identify the user that is causing the problem



RESOLVING THE PROBLEM
While bad queries should be avoided, the following will allow TMServer to respond faster, should a bad query happen: 

1. Stop all Datacap applications, then stop the TMServer. 

2. Change the following registry entries on the TMServer box:


 * 
 * 
 *  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Datacap\TMS\InterThread (REG_SZ) Admin retries HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Datacap\TMS\InterThread (REG_SZ) ADO retries HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Datacap\TMS\InterThread (REG_SZ) Engine retries 
 * 
 * 
 * 
 *  HKEY_LOCAL_MACHINE\SOFTWARE\Datacap\TMS\InterThread (REG_SZ) Admin retries HKEY_LOCAL_MACHINE\SOFTWARE\Datacap\TMS\InterThread (REG_SZ) ADO retries HKEY_LOCAL_MACHINE\SOFTWARE\Datacap\TMS\InterThread (REG_SZ) Engine retries 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 


3. Restart the TMServer, then start the Datacap applications in reverse order. 

Please Note: Since these are considered tuning parameters, you will need to test to see what settings work best for your system. 

Note: for Datacap 9.x, the registry entry name is singular, as in 'Admin retry' or 'Engine retry'.

Question: Why does IBM Datacap 8.1 appear to hang Why does IBM Datacap 8.1 appear to hang, requiring a restart of all components http://ow.ly/yhjCg  #ibmecm

Answer: The cause is due to a malformed SQL query string. From the client perspective, it was reported to occur during logon via TMWeb, and Thick Client. Another case was from a user that was doing a Thick Client query. 

TMServer has an feature where it will retry any command that results in error, based on the settings in the registry. The settings reflect the number of retries to do and the time interval to wait. The default settings have a duration of 16 minutes, which gives the appearance that the TMServer has hung.
IBM WebSphere DataPower is not affected by the Bash vulnerabilities (CVE-2014-6271, CVE-2014-7169, CVE-2014-7186, CVE-2014-7187, CVE-2014-6277, and CVE-2014-6278)
Flash (Alert) - United States CVE-2014-6271 CVE-2014-7169 DataPower Bash FLASH (ALERT)

ABSTRACT
 DataPower is not vulnerable to the Bash vulnerabilities that have been referred to as “Bash Bug” or “Shellshock” and the two memory corruption vulnerabilities. 

CONTENT
DataPower does not use Bash anywhere. Hence it is not impacted by any of the Bash vulnerabilities. 

In particular, DataPower in all editions and all platforms is NOT vulnerable to the Bash vulnerabilities: CVE-2014-6271, CVE-2014-7169, CVE-2014-7186, CVE-2014-7187, CVE-2014-6277, and CVE-2014-6278. 

IBM recommends that you review your entire environment to identify vulnerable releases of Bash and take appropriate mitigation and remediation actions.

Question: Is DataPower affected by the bash environment variable vulnerability CVE-2014-6271 or CVE-2014-7169 Is DataPower affected by the recent vulnerability reported through CVE-2014-6271 or CVE-2014-7169?

Answer: In particular, DataPower in all editions and all platforms is NOT vulnerable to the Bash vulnerabilities: CVE-2014-6271, CVE-2014-7169, CVE-2014-7186, CVE-2014-7187, CVE-2014-6277, and CVE-2014-6278.
IBM How to Export the Scan Results (Detailed Security Issues) into XML format in AppScan Enterprise - United States  TECHNOTE (FAQ)

QUESTION
 Is there a way to Export the Scan Results (Detailed Security Issues) into XML format in IBM Security AppScan Enterprise? 

ANSWER
The answer to the question is 'no'. 
In AppScan Enterprise Console, there are functions, Export to XML and Export detailed Security issues to PDF, but there is no function Export detailed Security issues to XML. 

We strongly suggest to submit an enhancement request (RFE) for the AppScan Enterprise products as described in How to submit enhancement requests for IBM Security products [http://www.ibm.com/support/docview.wss?uid=swg21682719]. The requests there are submitted directly to the AppScan management team.

Question: export XML results in ASE 

Hello everyone, you all know that ASD gives the possibility to export results in XML with File --> Export --> Scan Results as XML (Legacy...) Is there any chance to have the same XML using ASE 9035 ???

Answer: The answer to the question is 'no'. 
In AppScan Enterprise Console, there are functions, Export to XML and Export detailed Security issues to PDF, but there is no function Export detailed Security issues to XML.
IBM Identifying people in scope across Matters in Atlas - United States Atlas People in Scope Views TECHNOTE (FAQ)

QUESTION
 How do I identify people in scope across Matters in Atlas? 

CAUSE
Query to identify people in scope across matters in Atlas

ANSWER
REP_PEOPLE_INSCOPE_VW view has information about people in scope. You can create a query by joining the view with REP_MATTER_VW, REP_REQUEST_VW, REP_NOTICES_VW and REP_PERSON_VW views. 

Please refer to reporting views documentation at the following link for more details about Matter related views

https://www.ibm.com/support/knowledgecenter/SS5JP8_6.0.3/com.ibm.aps.use.doc/apsrv0044.html [https://www.ibm.com/support/knowledgecenter/SS5JP8_6.0.3/com.ibm.aps.use.doc/apsrv0044.html]l

Question: How do I identify people in scope across Matters in Atlas? How do I identify people in scope across Matters in Atlas? 

Answer: REP_PEOPLE_INSCOPE_VW view has information about people in scope. You can create a query by joining the view with REP_MATTER_VW, REP_REQUEST_VW, REP_NOTICES_VW and REP_PERSON_VW views.
IBM Content Collector Configuration Store is corrupted - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 IBM Content Collector Configuration Store Service cannot be started successfully due to database corruption. 

SYMPTOM
Cannot start the IBM Content Collector Configuration Store Service


CAUSE
Transaction log gets corrupted when IBM Content Collector server runs out of disk space. 

RESOLVING THE PROBLEM



 1. Shutdown the IBM Content Collector Configuration Store Service if it is running. 
 2. Make a backup copy of all files under the following directory:
    C:\ProgramData\IBM\ContentCollector\ConfigurationStore
    
    C:\ProgramData may be hidden by default. Show hidden folders by changing the configuration in Folder and Search options > View tab > Hidden files and folders > Show hidden files, folders, and drives. 
 3. Free up disk space on the drive 
 4. Delete the following files:
    C:\ProgramData\IBM\ContentCollector\ConfigurationStore\logs\*
    C:\ProgramData\IBM\ContentCollector\ConfigurationStore\solmsg.out
    C:\ProgramData\IBM\ContentCollector\ConfigurationStore\solerror.out
    
    Important: 
    Delete only the files under C:\ProgramData\IBM\ContentCollector\ConfigurationStore\logs\. 
    Do not delete the folder itself.
    
 5. If restoring the configuration store to a previously backed up copy is required, run afuConfigStoreTool -backup to restore the backup copy. See production documentation for more information on running this tool. Otherwise, proceed to the next step. 
 6. Restart IBM Content Collector services.
    

RELATED INFORMATION
 IBM Content Collector Information Center [http://pic.dhe.ibm.com/infocenter/email/v4r0m0/index.jsp]

Question: Cannot start the IBM Content Collector Configuration Store Service How to resolve when the IBM Content Collector Configuration Store Service cannot be started? 

Answer: Shutdown the IBM Content Collector Configuration Store Service if it is running. 
 2. Make a backup copy of all files under the following directory:
    C:\ProgramData\IBM\ContentCollector\ConfigurationStore
    
    C:\ProgramData may be hidden by default. Show hidden folders by changing the configuration in Folder and Search options > View tab > Hidden files and folders > Show hidden files, folders, and drives. 
 3. Free up disk space on the drive 
 4. Delete the following files:
    C:\ProgramData\IBM\ContentCollector\ConfigurationStore\logs\*
    C:\ProgramData\IBM\ContentCollector\ConfigurationStore\solmsg.out
    C:\ProgramData\IBM\ContentCollector\ConfigurationStore\solerror.out
    
    Important: 
    Delete only the files under C:\ProgramData\IBM\ContentCollector\ConfigurationStore\logs\. 
    Do not delete the folder itself.
    
 5. If restoring the configuration store to a previously backed up copy is required, run afuConfigStoreTool -backup to restore the backup copy. See production documentation for more information on running this tool. Otherwise, proceed to the next step. 
 6. Restart IBM Content Collector services.