IBM Getting a warning message 'You do not have the correct administrator privileges' when attempting to license a SPSS Statistics product on Mac OS. - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 You have successfully installed an IBM SPSS Statistics product on a Mac computer. When you start the License Authorization Wizard (LAW) to enter the authorization code for licensing.

You receive the following message:


"Warning! You do not have the correct administrator privileges to license this product. Log in as administrator and try again, or contact your network administrator to correct this issue.

"

Once this message is displayed the only option available is "OK" to click on and you cannot enter your authorization code. 

RESOLVING THE PROBLEM
Below is a picture of the warning: 

[/support/docview.wss?uid=swg21966637&aid=1] [/support/docview.wss?uid=swg21966637&aid=1]

If you encounter this message, perform the following procedure:


 1.  If open, close the IBM SPSS Statistics product. 
 2.  If open, close the License Authorization Wizard. 
 3.  Open Finder. 
 4.  Select the 'Go' menu. 
 5.  Select the 'Utilities' menu. 
 6.  Open the 'Terminal' program. 
 7.  Type (copy/paste) the following command:
     
     cd /Applications/IBM/SPSS/Statistics/ 
 8.   
 9.  Press Enter/Return. 
 10. Perform the procedure corresponding to the Statistics product version as described below:


Statistics Release 20  1. Type (copy/paste) the following command: 
    
    sudo chown -R root:admin 20
    
 2. Press Enter/Return. 
 3. Close Terminal. 
 4. Launch the License Authorization Wizard. 
 5. The warning message should no longer appear. 
 6. License your IBM SPSS Statistics product.


Statistics Release 21  1. Type (copy/paste) the following command: 
    
    sudo chown -R root:admin 21
    
 2. Press Enter/Return. 
 3. Close Terminal. 
 4. Launch the License Authorization Wizard. 
 5. The warning message should no longer appear. 
 6. License your IBM SPSS Statistics product.


Statistics Release 22  1. Type (copy/paste) the following command: 
    
    sudo chown -R root:admin 22
    
 2. Press Enter/Return. 
 3. Close Terminal. 
 4. Launch the License Authorization Wizard. 
 5. The warning message should no longer appear. 
 6. License your IBM SPSS Statistics product.



Statistics Release 23  1. Type (copy/paste) the following command: 
    
    sudo chown -R root:admin 23
    
 2. Press Enter/Return. 
 3. Close Terminal. 
 4. Launch the License Authorization Wizard. 
 5. The warning message should no longer appear. 
 6. License your IBM SPSS Statistics product.


Statistics Release 24  1. Type (copy/paste) the following command: 
    
    sudo chown -R root:admin 24
    
 2. Press Enter/Return. 
 3. Close Terminal. 
 4. Launch the License Authorization Wizard. 
 5. The warning message should no longer appear. 
 6. License your IBM SPSS Statistics product. 
 7.  
 8. 

Statistics Release 25  1. Type (copy/paste) the following command: 
    
    sudo chown -R root:admin 25
    
 2. Press Enter/Return. 
 3. Close Terminal. 
 4. Launch the License Authorization Wizard. 
 5. The warning message should no longer appear. 
 6. License your IBM SPSS Statistics product.


To confirm the changes have been made (1) In the Terminal window change directory to below path (example for release 22) 

cd /Applications/IBM/SPSS/Statistics/22/SPSSStatistics.app/Contents 

then, type the following: 

ls -l 

(2) Press Enter/Return. 

 

If you see some or all of subfolders shows a group ownership other than 'admin' (as displayed in Picture1), the procedure did not succeed. You will need to have your Mac IT support contact IBM SPSS Support for further assistance. 

Picture1:
[/support/docview.wss?uid=swg21966637&aid=2] [/support/docview.wss?uid=swg21966637&aid=2]

Picture 2: 

If you see some or all of subfolders shows a group ownership of 'admin' (as displayed in Picture2), the procedure was successful.
[/support/docview.wss?uid=swg21966637&aid=3] [/support/docview.wss?uid=swg21966637&aid=3]

This behavior is also reported on the following product correction report (APAR): [https://www-304.ibm.com/support/entdocview.wss?uid=swg1PI41134]
[https://www-304.ibm.com/support/entdocview.wss?uid=swg1PI41134]
https://www.ibm.com/support/entdocview.wss?uid=swg1PI41134 [https://www-304.ibm.com/support/entdocview.wss?uid=swg1PI41134]

An IBM ID is required to access this material.

If needed, an IBM ID may be created at https://ibm.biz/ibm_web_id [https://ibm.biz/ibm_web_id]

RELATED INFORMATION
 Need more help? Our Statistics forum is Live! [https://developer.ibm.com/answers/topics/statistics.html?smartspace=predictive-analytics]
Need more help? Our Licensing forum is Live! [https://developer.ibm.com/answers/topics/spsslicensing.html]

Question: Load SPSS 25 on a new computer I purchased SPSS 25 with a 12 month license on Jan 27. I loaded it and used it on my MacBook Pro. I now have a new MacBookPro. I was able to download the program but get a message that says I don't have a license. I do have the activation code. Can you please help me use this product on my new computer? Thanks! 

Answer: Type (copy/paste) the following command: 
    
    sudo chown -R root:admin 20
    
 2. Press Enter/Return. 
 3. Close Terminal. 
 4. Launch the License Authorization Wizard. 
 5. The warning message should no longer appear. 
 6. License your IBM SPSS Statistics product.