Abhi2271/tech-qa huggingface dataset:
IBM BigFix Server unable to gather site content from sync.bigfix.com (error: Unexpected HTTP response: 404) - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Identifying a block between the BigFix Server and IBM BigFix's sync.bigfix.com content servers. 

SYMPTOM
Error messages similar to the following in the BESRelay.log on the BigFix server: 

 * 
 * 
 * http://sync.bigfix.com/cgi-bin/bfgather/bessupport?Time=1452540085:
 * 
 * 
 * 
 * 
 * Error messages similar to the following in the GatherDB.log on the BigFix server:
   Mon, 11 Jan 2016 14:43:22 -0500 -- Unexpected exception during gather of site BES Support: Unexpected HTTP response: 404


Note: If the BES Support cannot gather for the first time the entire console is empty of its UI elements. 
CAUSE
 

 1. There is most likely an Intrusion Prevention System (IPS) between the BigFix server and our content sites at sync.bigfix.com that is dropping the download because it is detecting something in the download (one of the sites files) as being malicious. If you do not have an IPS between the BigFix server and the sync.bigfix.com servers; it may be the firewall or proxy appliance that is causing the issue. 
 2. Another cause might be that Internet Explorer Enhanced Security Configuration is enabled for Administrators on the BigFix Windows server machine.

RESOLVING THE PROBLEM
 

 1. Check with the firewall/proxy/IPS/network admin and ask them to check the logs for dropped packets or downloads and to adjust the rules to allow the BES Support site content through. 
 2. Try turning off Internet Explorer Enhanced Security Configuration [https://blogs.technet.microsoft.com/chenley/2011/03/10/how-to-turn-off-internet-explorer-enhanced-security-configuration/] for Administrators to see if this resolves the issue.

Question: fixlets do not appear in console bigfix 

Work with ILTM 9.2.7 / 9.5.4.38. In the bigfix console the fixlets do not appear, under the tree: Sites-> IBM License Reporting (ILTM) v9 -> Fixlets and Task.

Attached image. Do you have any ideas?

Greetings and thank you BigFix

Answer: Check with the firewall/proxy/IPS/network admin and ask them to check the logs for dropped packets or downloads and to adjust the rules to allow the BES Support site content through. 
 2. Try turning off Internet Explorer Enhanced Security Configuration [https://blogs.technet.microsoft.com/chenley/2011/03/10/how-to-turn-off-internet-explorer-enhanced-security-configuration/] for Administrators to see if this resolves the issue.
IBM Command Line configuration for J2EE Data Collector - United States ITCAM; J2EE; CLI; configurator; CAMJ2ALL; CAMJ2INST TECHNOTE (FAQ)

QUESTION
 Command Line configuration for J2EE DC is not working as expected when trying to enable MS or TT features. 

CAUSE
Interactive CLI configuration is not supported with ITCAM J2EE 7.1.1, including last available level 7.1.1.0.4.

ANSWER
Supported methods are GUI and silent configuration. 

Also, silent configuration fully works both on UNIX and Windows platforms only at level 7.1.1.0.4.
Before this maintenance level there were issues and limitations with Managing Server and Transaction Tracking integration. 

 

Support Command Line configuration for J2EE DC will possibly be added in some future patch via Request For Enhancement.

Question: Command Line and Silent configuration for ITCAM J2EE 7.1.1 agent I am seeing unexpected behaviors when using Command Line (interactive or silent) configuration for J2EE DC when trying to enable MS or TT features. These do not seem to work. Are these configuration methods supported? 

Answer: Supported methods are GUI and silent configuration. 

Also, silent configuration fully works both on UNIX and Windows platforms only at level 7.1.1.0.4.
Before this maintenance level there were issues and limitations with Managing Server and Transaction Tracking integration. 

 

Support Command Line configuration for J2EE DC will possibly be added in some future patch via Request For Enhancement.
IBM EIF probe not receiving itm events - United States om_tec.conf eif probe itm event clearing omnibus TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 ITM is sending events to EIF probe which is then forwarded to the OMNIbus Server. Client is observing that the clearing event is sent per the ITM trace/log but the event does not seem to be received into EIF or OMNIbus as the triggered event is still seen in OMNIbus.



SYMPTOM
Situation in ITM is no longer true but event is not cleared in OMNIbus.


DIAGNOSING THE PROBLEM
The iptrace shows that the EIF probe on the OMNIbus side is resetting/closing(<RST>) the TCP/IP connection after it receives the event and it never shows up in the EIF logs, so the event is just dropped.

RESOLVING THE PROBLEM
The solution is to set the connection_mode in your om_tec.config on the ITM Server (TEMS) to use 


connection_less 

instead of 

connection oriented.

That is, change this line in your om_tec.config

ConnectionMode=co
to
ConnectionMode=connection_less

You will need to restart the EIF on your ITM. (tacmd refreshTECinfo -t eif)

Question: EIF probe not receiving itm events EIF probe not receiving itm events
Why is the event in the netcool isn't cleaned ? 

Answer: ITM is sending events to EIF probe which is then forwarded to the OMNIbus Server. Client is observing that the clearing event is sent per the ITM trace/log but the event does not seem to be received into EIF or OMNIbus as the triggered event is still seen in OMNIbus.



SYMPTOM
Situation in ITM is no longer true but event is not cleared in OMNIbus.


DIAGNOSING THE PROBLEM
The iptrace shows that the EIF probe on the OMNIbus side is resetting/closing(<RST>) the TCP/IP connection after it receives the event and it never shows up in the EIF logs, so the event is just dropped.
IBM How do I change the default 'fit content by' behaviour of Daeja viewer in IBM Content Navigator, to fit content by height or width? - United States fit by height; fit by width; fit; default fit; Daeja viewer; FileNet viewer; Daeja; scale TECHNOTE (FAQ)

QUESTION
 How do I change the default 'fit content by' behaviour of Daeja viewer in IBM Content Navigator, to fit content by height or width? 

ANSWER
In Content Navigator v2.0.2 

In the ..navigator.war/applets/filenetViewer_properties.jsp file, set the value of the parameter 'scale' as follows 

To fit content by width, specify - scale: "ftow",
To fit content by height, specify - scale: "ftoh",

Here's another way to modify the behaviour: 

 * make the same changes above to the filenetViewer_properties.jsp under ECMClient\configure\explodedformat\navigator\applets folder. 
 * Rebuild and redeploy the ear file. 
 * Restart the application server


Save the changes and they should get picked up when the viewer is re-launched.  

In Content Navigator v2.0.3 

The same parameter-value pair mentioned above can be added in the Additional Settings section of the Daeja ViewONE panel, of the admin desktop. Add the parameter-value pair to the Additional Settings section of 

 * the Professional tab for modifying the behaviour of the Daeja Professional viewer 
 * the Virtual tab for modifying the behaviour of the Daeja Virtual viewer.


Click New in the Additional Settings section to add the parameter-value pair. Save the changes and they should get picked up when the viewer is re-launched.

Question: How do I change the default 'fit content by' behaviour of Daeja viewer in IBM Content Navigator, to fit content by height or width? How do I change the default 'fit content by' behaviour of Daeja viewer in IBM Content Navigator v2.0.3, to fit content by height or width? 

Answer: The same parameter-value pair mentioned above can be added in the Additional Settings section of the Daeja ViewONE panel, of the admin desktop. Add the parameter-value pair to the Additional Settings section of 

 * the Professional tab for modifying the behaviour of the Daeja Professional viewer 
 * the Virtual tab for modifying the behaviour of the Daeja Virtual viewer.


Click New in the Additional Settings section to add the parameter-value pair. Save the changes and they should get picked up when the viewer is re-launched.
IBM SPSS Student Version and Graduate Pack Resources - United States SPSS Support Acquisition Statistics Stats Grad Pack Student TECHNOTE (FAQ)

QUESTION
 Where do I get support for IBM SPSS Student Version or Graduate Pack software? 

ANSWER
Step 1: 
For installation & licensing issues on Student version and Graduate pack, contact your vendor. 

 * Hearne [http://www.hearne.software/Software/SPSS-Grad-Packs-for-Students-by-IBM/FAQ] 
 * On the Hub [http://onthehub.com/] 
 * StudentDiscounts.com [http://studentdiscounts.com/contact-us.aspx] 
 * JourneyEd [https://www.journeyed.com/contact] 
 * thinkEDU [https://thinkedu.desk.com/] 
 * Studica [http://www.studica.com/technical-support]





Cross reference information Segment Product Component Platform Version Edition Business Analytics SPSS Amos Windows Not Applicable Grad Pack, Shrinkwrap, Campus Business Analytics SPSS Modeler Platform Independent Not Applicable Business Analytics SPSS Text Analytics for Surveys Windows Not Applicable Business Analytics SPSS Statistics Platform Independent Not Applicable Campus Edition, Grad Pack, Student Version

Question: mirandabarby I have purchased a grad pack of SPSS. How do I enter the authorisation code to activate/license 

Answer: For installation & licensing issues on Student version and Graduate pack, contact your vendor.
IBM Format of XML-type ruleset parameters in SOAP messages with MTDS - United States XSD; schema; SOAP; web service TECHNOTE (FAQ)

QUESTION
 How to format the value of an XML-type ruleset parameter in the SOAP request to a Monitored Transparent Decision Service (MTDS) ? 

CAUSE
As mentioned in the documentation for MTDS, XML parameters are represented by a String in the WSDL file.

ANSWER
The value of the parameter is the XML data corresponding to your input parameter XSD, either passed in a CDATA section or by escaping the XML special characters (replacing <, >, ", ' and & with &lt;, &gt;, &quot;, &apos; and &amp;). 

For more information on transparent decision services, refer to section "Rule Execution Server > Introducing Rule Execution Server > Rule Execution Server basics > Transparent decision services and rule execution" of the JRules V7.1 documentation [http://publib.boulder.ibm.com/infocenter/brjrules/v7r1/index.jsp?topic=/com.ibm.websphere.ilog.jrules.doc/Content/Business_Rules/Documentation/_pubskel/JRules/ps_JRules_Global926.html].

RELATED INFORMATION
 JRules V7.0 doc on transparent decision services [http://publib.boulder.ibm.com/infocenter/brjrules/v7r0m3/topic/com.ibm.websphere.ilog.jrules.doc/Content/Business_Rules/Documentation/_pubskel/JRules/ps_JRules_Global801.html]
WODM V7.5 doc on transparent decision services [http://publib.boulder.ibm.com/infocenter/dmanager/v7r5/topic/com.ibm.dserver.res/Content/Business_Rules/_pubskel/Infocenter_Primary/ps_DS_Rule_Execution_Server1460.html]





Cross reference information Segment Product Component Platform Version Edition Business Integration IBM Operational Decision Manager Platform Independent 8.5, 8.0, 7.5

Question: javax.xml.bind.UnmarshalException org.xml.sax.SAXParseException: The reference to entity must end with the ; delimiter. 

After an upgrade from JRules to ODM we are receiving errors because of an ampersand in our data. This used to work before.

Caused by: javax.xml.bind.UnmarshalException
- with linked exception: [org.xml.sax.SAXParseException: The reference to entity "NIGHT" must end with the ; delimiter.

Answer: The value of the parameter is the XML data corresponding to your input parameter XSD, either passed in a CDATA section or by escaping the XML special characters (replacing <, >, ", ' and & with &lt;, &gt;, &quot;, &apos; and &amp;).
IBM Failover to secondary node under MSCS and the queue manager will not start - United States HL083112 mqlpgrlg ZX000001 ExecCtrlrMain lpiRC_LOG_NOT_AVAILABLE mscs TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 You attempt to failover from the primary to secondary node under MSCS. Your WebSphere MQ queue manager fails to come up on the secondary node, and errors are generated. 

SYMPTOM
The sequence seen in the FDC files show:


Probe Id :- HL083112 
Component :- mqlpgrlg 
Process Name :- D:\Programs\MQSeries\bin\amqzxma0.exe 
Major Errorcode :- hrcE_MQLO_UNEXPECTED_OS_ERROR 
MQM Function Stack
kpiStartup
apiStartup
almPerformReDoPass
hlgScanLogBegin
mqlpgrlg
xcsFFST


Probe Id :- ZX000001
Component :- ExecCtrlrMain 
Process Name :- D:\Programs\MQSeries\bin\amqzxma0.exe 
Major Errorcode :- xecF_E_UNEXPECTED_RC 
Minor Errorcode :- lpiRC_LOG_NOT_AVAILABLE 
Probe Description :- AMQ6118: An internal WebSphere MQ error has occurred 
(7017) 
Arith1 :- 28695 7017 
MQM Function Stack
xcsFFST


CAUSE
This is caused by a logger failure at restart due to missing or damaged logs.


RESOLVING THE PROBLEM
Rename the file amqalchk.fil, which is found under mq\qmgrs\qmgrname\ on the shared drive (to something like amqalchk.fil_OLD); then restart the queue manager.



PRODUCT ALIAS/SYNONYM
 WMQ / MQ

Question: Why does the other instance of my multi-instance qmgr seem to hang after a failover? Queue manager will not start after failover.

Answer: Rename the file amqalchk.fil, which is found under mq\qmgrs\qmgrname\ on the shared drive (to something like amqalchk.fil_OLD); then restart the queue manager.
IBM Error when launching Scan task from Datacap Desktop. - United States Desktop; No data; Scan; VScan TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Receiving the following error message when attempting to launch up Scan task from Datacap Desktop:
"This batch has no data to process. Aborting." 

Then followed by this error: 
"Unable to run queue." 

DIAGNOSING THE PROBLEM
The panel for TravelDocs contained a value with all upper-case letter [eg. TRAVELDOCS], which caused the error to occur when attempting to launch the Scan task from Datacap Desktop

RESOLVING THE PROBLEM
The "Bind DCO type to panel" for Datacap Desktop is case-sensitive. Be sure the DCO name matches as it appears in Datacap Studio (both the spelling and case-sensitivity). 

Logon to TMWeb client. 

Go to Administrator tab 

Select the VScan task from the Workflow. 

Click Setup under Program. 

Then change the value of the Panel to match what is in Datacap Studio. For example "TRAVELDOCS" to "TravelDocs" 

Click Save

[/support/docview.wss?uid=swg21967312&aid=1] [/support/docview.wss?uid=swg21967312&aid=1]

[/support/docview.wss?uid=swg21967312&aid=2] [/support/docview.wss?uid=swg21967312&aid=2]
[/support/docview.wss?uid=swg21967312&aid=3] [/support/docview.wss?uid=swg21967312&aid=3]

Question: VScan not working after migrating Datacap Application from 8.1 to 9.0.1 I have recently migrated one datacap application developed in Datacap 8.1 to Datacap 9.0.1. I followed the complete instruction provided in the link 

http://www.ibm.com/support/knowledgecenter/SSZRWV_9.0.1/com.ibm.dc.develop.doc/dcadv001.htm

 

After migration, when I tried to execute the application using Datacap Desktop. I got errors that "This batch has no data to process. Aborting" and "Unable to run queue". I am attaching the screenshots of error. I am also attaching the DStudio rule's screenshot.

I have verified and configured all the required settings.

Please guide if someone has faced the similar issue and resolved it.


Answer: The "Bind DCO type to panel" for Datacap Desktop is case-sensitive. Be sure the DCO name matches as it appears in Datacap Studio (both the spelling and case-sensitivity).
IBM Cognos Report Studio in Tivoli Common Reporting Version 3.1 and later fix packs fail to launch on Internet Explorer Version 11 - United States jazzsm11relnotes; jazzsm1101relnotes; jazzsm1102relnotes; jazzsm1103relnotes; jazzsm1110relnotes; jazzsm1120relnotes; jazzsm1121relnotes; jazzsm1130relnotes TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 IBM® Cognos® Report Studio in Tivoli® Common Reporting Version 3.1 and later fix packs fail to launch on Internet Explorer Version 11 

CAUSE
IBM Jazz for Service Management includes the Dashboard Application Services Hub service and the Tivoli Common Reporting service.
Dashboard Application Services Hub supports Internet Explorer v11 in full mode because bundled libraries like Dojo only support Internet Explorer v11 in full mode.
Whereas, the bundled version of Cognos Business Intelligence v10.2.2 within Tivoli Common Reporting supports Internet Explorer v11 in compatibility mode.
When launching Tivoli Common Reporting from Dashboard Application Services Hub, because of browser mode compatibility issues, Cognos Report Studio functionalities do not work as expected.


RESOLVING THE PROBLEM
To resolve this issue, access the following Tivoli Common Reporting dispatcher link: 

https://JazzSM_hostname:port/tarf/servlet/dispatch 


For example: 
https://JazzSM_hostname:16311/tarf/servlet/dispatch

Question: Why I get pop-up message of "undefined" when accessing TCR 3.1.2.1 in IE 11? When I access Tivoli Common Reporting -> Launch -> Administration, will get repeated message window with content of "underfined". This happened only with IE11 and TCR 3.1.2.1 

Answer: To resolve this issue, access the following Tivoli Common Reporting dispatcher link: 

https://JazzSM_hostname:port/tarf/servlet/dispatch
IBM PureApplication System Release Note: Some component attributes are not available to configure during pattern deployment - United States v2001rlsnotes RELEASE NOTES

ABSTRACT
 Some component attributes are not available to configure during pattern deployment 

CONTENT
Problem: If your virtual system pattern includes a component (such as an image, software component or script package) that has a data dependency on another component, but does not have any locked attributes, then the attributes for the component with the data dependency are not presented for configuration during pattern deployment.

Resolution: To show missing component attributes for configuration, lock any one of the attributes, such as the name attribute. This action causes the other component attributes to be displayed for configuration.

Question: Missing option to fill in attributes when trying to deploy a pattern I tried to deploy a pattern and I have some parameters to modify at deployment time. But I can't see my parts/attributes in the Component Attribute List. 

Answer: To show missing component attributes for configuration, lock any one of the attributes, such as the name attribute. This action causes the other component attributes to be displayed for configuration.
IBM "An invalid XML character" error is thrown when handling data originating from a WebSphere Adapter - United States Unicode invalid character 0x0 xml serialize serialization XSLT XLS error TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 WeBSphere Adapter is unable to process data from a source containing unicode data due to a serialization error in the broker indicating that "An invalid XML character (Unicode: 0x0) was found in the element content". 

SYMPTOM
When processing data using a broker that originates from a WebSphere JCA Adapter, you encounter an exception of the following form: 

Source = java.lang.RuntimeException caught trying to serialize BO BusinessObject: F4211BeginDoc@382a382a (F4211FSBeginDoc=F4211FSBeginDoc@67e667e6) probeid = 214 Stack Dump = java.lang.RuntimeException: An invalid XML character (Unicode: 0x0) was found in the element content:

This error occurs while you are performing data transformations within your broker, either for an XSLT or to enable monitoring or tracing of the data stream, and results in a flow failure.


CAUSE
The problem occurs when the source data contains unicode data which is not allowed in XML. In the above example, this is the unicode character 0x0, but there are a number of other unicode characters that can cause the same result. The problem does not occur in the WebSphere Adapter itself because the WebSphere Adapters are entirely capable of handling full unicode data. Rather, the problem happens in some brokers which fail to properly serialize the incoming data into a valid XML object.


RESOLVING THE PROBLEM
The only complete solution at this time is to not process unicode characters that are not valid in XML. This can be done by not importing data fields that might contain such characters or by purging such characters from the incoming data source. It is not sufficient to do filtering in the BO maps since the broker can still run into problems prior to this Java™ mapping. 


If handling of fields containing these unicode characters is essential to your use case, it will be necessary to open a PMR with your broker's support team (rather than the WebSphere Adapter team) to determine if there are any alternatives available.

 

HISTORICAL NUMBER
 75349
344
000

Question: How to Create an Application with the the Websphere Adapter for Flat File using Hex05 delimeter? How to Create an Application with the the Websphere Adapter for Flat File using Hex05 delimeter? 

Answer: The only complete solution at this time is to not process unicode characters that are not valid in XML. This can be done by not importing data fields that might contain such characters or by purging such characters from the incoming data source.
IBM ERROR: Default DB path is not set, when adding database set on RHEL 5 - United States 1320206; ClearQuest; Command Line Tools; CQ; cqreg; add_dbset; initialize; CQ_DATABASES; CQDB_rgys; registry; db set; db_set; Default DB path is not set; Use cqreg initialize first; linux; RHEL; RHEL5 TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 This technote explains why the error, "Default DB path is not set", occurs when adding a connection with IBM® Rational® ClearQuest® on RedHat Enterprise Linux® (RHEL) 5. 

SYMPTOM
When running the command cqreg add_dbset, this error occurs:

"Default DB path is not set"
"Default version is 7.0.0"
/opt/rational/clearquest/CQDB_rgys/cqdb_registry/7.0.0 does not exist. Use cqreg initialize first. 

CAUSE
Normally, at the end of a ClearQuest installation on UNIX® based platforms, the cqreg initialize command runs automatically. The command creates the registry structure for database sets. During the installation, the command did not run successfully.

DIAGNOSING THE PROBLEM
Verify that the CQDB_rgys directory exists, as defined in the installation options. The following is the default registry location: 


/opt/rational/clearquest/CQDB_rgys/cqdb_registry/

If not present, then the cqreg initialize command was not successful.


RESOLVING THE PROBLEM
Run cqreg initialize. The add_dbset command will run successfully afterwards. However, should the same error persist, make sure the command is run as the root user. 



Also make sure that the CQ_DATABASES environment variable is set to the desired registry path. If it is not, set the variable accordingly, then run the previously mentioned commands again.

Question: CQWEB  can\'t retrieve repository dropdown list options in RedHat Linux, how to deal with it ? I setup a cq demo env in redhat linux with oracle database, CQ 7.1.2, LRKS 8.1.3,  Linux CQ client can login CQ as the following picture 1, but CQWEB login page can't retrieve the repository dropdown list options as the following picture 2.  I used cqreg to register CQ database:

cqreg add_dbset -v ORACLE -s 192.168.0.84 -d ESBDB -u cqadmin -p cqadmin -dbset CQ_DEMO_ORACLE -co LOB_TYPE=CLOB -force

 How do I deal with it? 

Answer: Run cqreg initialize. The add_dbset command will run successfully afterwards. However, should the same error persist, make sure the command is run as the root user. 



Also make sure that the CQ_DATABASES environment variable is set to the desired registry path. If it is not, set the variable accordingly, then run the previously mentioned commands again.
IBM When a Certificate Authority (CA) signs a certificate using SHA2(SHA-256), IBM Websphere DataPower SOA Appliance can validate the signature of CA on certificate. - United States Datapower DP valcred SHA2 SHA-2 SHA-256 certificate trust CA TECHNOTE (FAQ)

QUESTION
 When a Certificate Authority(CA) signs a certificate using SHA2(SHA-256), can IBM Websphere DataPower SOA Appliance validate the certificate and trust chain? 

ANSWER
 Yes, if a Certificate Authority(CA) signs a certificate using SHA2(SHA-256), IBM Websphere DataPower SOA Appliance can validate CA's signature on the certificate while building trust chain from the DataPower ValCred.


 

Cross reference information Segment Product Component Platform Version Edition Business Integration WebSphere DataPower SOA Appliances General Firmware 3.8.1, 3.8, 3.7.3, 3.7.2

Question: DataPower support for SHA-2 Does DataPower support the SHA-256 cryptographic hash function?

Answer: Yes, if a Certificate Authority(CA) signs a certificate using SHA2(SHA-256), IBM Websphere DataPower SOA Appliance can validate CA's signature on the certificate while building trust chain from the DataPower ValCred.
IBM Create backup of the ObjectServer database - United States MustGather; objectserver; backup TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Steps to create a backup of the ObjectServer database for troubleshooting. 

RESOLVING THE PROBLEM
Provide the following information: 

[/support/docview.wss?uid=swg21631606&amp;aid=1][/support/docview.wss?uid=swg21631606&amp;aid=2]

1. Create a temporary directory

mkdir /tmp/backup 

2. Use nco_sql to obtain a backup

./nco_sql -server NCOMS 
Password: 
1> alter system backup '/tmp/backup'; 
2> go 
(0 rows affected) 
1> quit 

3. Verify that /tmp/backup contains *.tab files.

4. Compressed /tmp/backup

5. Copy of ObjectServers properties file (i.e. NCOMS.props)

6. If you can provide the root password, do so.

[/support/docview.wss?uid=swg21631606&amp;aid=3]

1. Create a temporary directory

mkdir c:\tmp\backup 

2. Use nco_sql to obtain a backup

isql -S NCOMS -U root 
Password: 
1> alter system backup 'c:\tmp\backup'; 
2> go 
(0 rows affected) 
1> quit 

3. Verify that c:\tmp\backup contains *.tab files.

4. Compressed c:\tmp\backup

5. Copy of ObjectServers properties file (i.e. NCOMS.props)

6. If you can provide the root password, do so.

Question: How do to restore corrupted Object server DB using data from Backup Object server in Linux? Error: E-REG-002-025: Region 'table_store', from directory '/opt/IBM/tivoli/netcool/omnibus/db/NCOMS/', has been recovered in a corrupt state: Extent statistics mismatch Error: E-OBX-102-020: Failed to start the storage system. (-490:Extent statistics mismatch) 

Answer: 1. Create a temporary directory

mkdir /tmp/backup 

2. Use nco_sql to obtain a backup

./nco_sql -server NCOMS 
Password: 
1> alter system backup '/tmp/backup'; 
2> go 
(0 rows affected) 
1> quit 

3. Verify that /tmp/backup contains *.tab files.

4. Compressed /tmp/backup

5. Copy of ObjectServers properties file (i.e. NCOMS.props)

6. If you can provide the root password, do so.
IBM Couldn't validate parameters error logging in with IBM Datacap - United States login connect couldnt validate parameters TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Users are unable to log in with any client to any application. The Taskmaster Server (tms) log shows:

Connect couldn't validate parameters 

SYMPTOM
This is most commonly seen on a new installed Taskmaster Server. Users attempting to login will receive a message stating that they cannot connect to the admin database.


CAUSE
Encryption is not yet fully set up, so FIPS key information cannot be located.

RESOLVING THE PROBLEM
If this is a new server where Datacap has never been run and encryption has not been set up at all, follow the instructions at Exporting encryption keys [http://www.ibm.com/support/knowledgecenter/SSZRWV_9.0.1/com.ibm.dc.install.doc/dcain011_copyto_cs1.htm].


If this is an existing server or a new server where the previous steps have been completed, distribute the dc_ktf.xml file to the client folder for all clients that will be used following the instructions at Importing encryption keys to Datacap computers [http://www.ibm.com/support/knowledgecenter/SSZRWV_9.0.1/com.ibm.dc.install.doc/dcain010_copyto_wtminstall1.htm].




Cross reference information Segment Product Component Platform Version Edition Enterprise Content Management Datacap Taskmaster Capture Not Applicable Windows 8.1.0

Question: 1040ez 9.0 Application  Hi

I have downloaded sample Datacap 9 applications (1040ez, Express, Survey) using below link and copied in my local system C:\Datacap and added reference in Datacap.xml file.

IBM Datacap 9.0 and IBM Datacap 9.0.1 DDK sample applications

But i'm unable to login Datacap Studio & Tmweb.net . (I tried to with re generating encryption keys but no luck).

Can anyone let me know the reason, anything I missed in configuration ?

My Datacap version in Local Machine

IBM Datacap 9.0.0.3

Build: v 9.0.0.72

Thanks

Answer: If this is a new server where Datacap has never been run and encryption has not been set up at all, follow the instructions at Exporting encryption keys [http://www.ibm.com/support/knowledgecenter/SSZRWV_9.0.1/com.ibm.dc.install.doc/dcain011_copyto_cs1.htm].


If this is an existing server or a new server where the previous steps have been completed, distribute the dc_ktf.xml file to the client folder for all clients that will be used following the instructions at Importing encryption keys to Datacap computers
IBM Upgrading to Jazz for Service Management Version 1.1.3.0 using Installation Manager results in a permission denied error - United States jazzsm1130relnotes TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 When upgrading Jazz for Service Management to Version 1.1.3.0 using Installation Manager, the installation fails with the following error:

Cannot run program "/space/IBM/JazzSM/ui/bin/wrapper.sh" (in directory "/space/IBM/JazzSM/ui/bin"): error=13, Permission denied [/space/IBM/JazzSM/install/tip/tipWrapp
erInstall.xml:215] 

CAUSE
During the upgrade process the non-root user does not have the correct permissions to run the shell script. This is due to the following:
1. Jazz for Service Management is installed as a non-root user
2. Installation Manager is installed in user mode through root user


RESOLVING THE PROBLEM
The upgrade must be initiated by using the attached script, which gives the non-root user (who originally installed this Jazz for Service Management instance) the correct permissions for the upgrade process. 


The script takes two mandatory arguments and one optional argument.

Usage: ./JazzSMgrpModeUpgrade.sh "IM_Install_Location" 
"JazzSM_Install_Location [http://www.ibm.com/support/knowledgecenter/SSEKCU_1.1.3.0/com.ibm.psc.doc/ref/psc_r_pathnames.html]""[Response_file_with_absolute_Path]"

For example (showing default installation paths): ./JazzSMgrpModeUpgrade.sh "/home/root/IBM/InstallManager/" "/opt/IBM/JazzSM/" "/opt/Download/dash_upgrade_rsp.xml"


For IM GUI mode installation, provide the 2 mandatory arguments; IM_Install_Location and JazzSM_Install_Location. 
This argument combination invokes Installation Manager in GUI mode and lead you through the rest of the upgrade process.

For IM Silent installation, provide all 3 arguments; IM_Install_Location , JazzSM_Install_Location, and Response_file_with_absolute_Path.
This argument combination invokes Installation Manager in silent mode to upgrade JazzSM.

JazzSMgrpModeUpgrade.sh [/support/docview.wss?uid=swg21985946&aid=2]JazzSMgrpModeUpgrade.sh [/support/docview.wss?uid=swg21985946&aid=1]

Question: How to fix error CRIMA1217E when upgrade JAZZ from 1.1.0 to 1.1.3 failed? How to fix problem when upgrade JAZZ from 1.1.0 to 1.1.3 failed? 

Answer: The upgrade must be initiated by using the attached script, which gives the non-root user (who originally installed this Jazz for Service Management instance) the correct permissions for the upgrade process. 


The script takes two mandatory arguments and one optional argument.

Usage: ./JazzSMgrpModeUpgrade.sh "IM_Install_Location" 
"JazzSM_Install_Location [http://www.ibm.com/support/knowledgecenter/SSEKCU_1.1.3.0/com.ibm.psc.doc/ref/psc_r_pathnames.html]""[Response_file_with_absolute_Path]"
IBM Datacap Taskmaster Capture ICR error code 12 - United States RecognizeFieldICR_C; Recostar; 12 TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 When performing field level ICR recognition using the action RecognizeFieldICR_C (), the batch aborts with error code 12. 

SYMPTOM
From log file:

Executing 'RecognizeFieldEx' from 'Datacap.Recognition.Recostar.ICRCWrapperClass'. Parameter : <FieldName>
Recognition return status: 12(Not defined (not used))


CAUSE
The c_cr variable for ICR_C recognition is not set for the engine.

RESOLVING THE PROBLEM
In Datacap Studio, set the c_cr variable to USA prior to the call to recognition as follow:

SaveAsCurrentObjVariable("c_cr", "USA")
RecognizeFieldICR_C

Question: RecognizePageFieldsICR_C aborts with Page Type change 

I have an DeveloperWorks application that runs: Survey.  In the application PageID Task there is a function that sets the Page Type to ReliefForm (based on a barcode)

Does anyone know why when I change the SetPageType to set another name, the RecognizePageFieldsICR_C in the Profiler Task aborts?  If I put the name back the action runs fine.


Answer: In Datacap Studio, set the c_cr variable to USA prior to the call to recognition as follow:

SaveAsCurrentObjVariable("c_cr", "USA")
RecognizeFieldICR_C
IBM Can't disable DASH TimeSet and dataRefresh in Events configuration - United States DASHL2; timeSet; dataRefresh; Events; WIdgets.; Pages TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Any Widget added to a Page after the initial "Save" or "Save and Exit" will not retain the Events settings when trying to disable the TimeSet and dataRefresh Events in the Edit -> Events pull down configuration window. 

SYMPTOM
TimeSet and dataRefresh Events can't be disabled after any "Save" for previous added Widgets on a Page.


CAUSE
This has been identified as a product defect under APAR IV83442

ENVIRONMENT
Any DASH version, this was a problem since DASH 3.1.0

DIAGNOSING THE PROBLEM
Create a Page in DASH, add Widgets then save and exit. Access the Page again, edit the page to add another Widget, Edit the Events in the new Widget then unselect the TimeSet and dataRefresh options. Save the changes.


Edit the new Page:

[/support/docview.wss?uid=swg21984540&amp;aid=1]

Unselect the TimeSet and dataRefresh options.

[/support/docview.wss?uid=swg21984540&amp;aid=2]

After a "save" or "save and exit" you will see that they are enabled again. 


[/support/docview.wss?uid=swg21984540&amp;aid=3]


RESOLVING THE PROBLEM
Currently, the only workaround is to Place and configure the Events for all widgets wanted on the page before doing first "Save" or "Save and Exit". All widgets will retain values for subscribed events such as 'dataRefresh' and 'timeSet' 

To use 'dataRefresh' and 'timeSet' properties of subscribed events for any widgets which are added after first "Save" or "Save and Exit", DASH support will need to be contacted. 

Note: This issue is with the widgets which are placed on the page after first "Save" or "Save & Exit"

Question: Why the tick boxes in 'Subscibed Events' table remain ticked after saving the page When editing a widget and try to unsubscribe the event subscription for 'dataRefresh' events, the checkbox/tick for "dataRferesh" is still selected, even after saving the page. 

Answer: This has been identified as a product defect under APAR IV83442
IBM Viewing Custodian Notes in Atlas Preservation Plan - United States Atlas Notes Preservation Plan TECHNOTE (FAQ)

QUESTION
 How do I view Custodian Notes in Atlas Preservation Plan? 

CAUSE
When you click on the Notes tab in a Preservation Plan, you see a blank page without any notes listed

ANSWER
When you click on the Notes tab in a Preservation Plan it only lists the Plan Notes. Click the "Show Custodian Notes" button which lists the custodian notes. If you would like to go back to Plan Notes, click the "Show Plan Notes" button

Question: How do I view Custodian Notes in Atlas Preservation Plan? How do I view Custodian Notes in Atlas Preservation Plan? 

Answer: When you click on the Notes tab in a Preservation Plan it only lists the Plan Notes. Click the "Show Custodian Notes" button which lists the custodian notes. If you would like to go back to Plan Notes, click the "Show Plan Notes" button
IBM What happens if I run arssyscr -I instance_name -r  without having Report Distribution enabled or installed? - United States arssyscr; Report Distribution TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 Running arssyscr -I instance_name -r during upgrade without RDF installed or enabled can lead to errors during load. 

SYMPTOM
You will see errors similar to (depending on database brand) 
DB Error: ORA-00942: table or view does not exist -- SQLSTATE=, SQLCODE=942, File=arsrddb.c, 
Line=951 in your systemlog


CAUSE
Issuing the arssyscr -I (instance name) -r command will trigger arssockd to check for the ARSDBBUNDT (RDF tables), which do not exist. 

DIAGNOSING THE PROBLEM
You will see the "table or view does not exist" errors in your Systemlog

RESOLVING THE PROBLEM
You will need to rename the Report Distribution tables and delete the Application, Application Group and Folders by performing the steps below:

You are going to want to change the Report Distribution table name: 

This test is done on DB2, but It should be the same for (Oracle or SQL 
Server). 
That is [2] and [3], to rename to object name, you need to log on your 
database command session: 


[1] Shutdown arssockd 

[2] Rename the Application Group name 

c:\>db2 "select agid, name, agid_name from arsag where name = 'System 
Report Distribution'" 
AGID NAME 
AGID_NAME 
----------- ------------------------------------------------------------ 
--------- 
5007 System Report Distribution 
SR 
1 record(s) selected. 


c:\>db2 "update arsag set name = 'System Report Distribution DELETE' 
WHERE name = 'System Report Distribution'" 
DB20000I The SQL command completed successfully. 


[3] Rename the Folder name 

c:\>db2 "select name from arsfol where name like 'System Report 
Distribution%'" 
NAME 
------------------------------------------------------------ 
System Report Distribution - Bundles 
System Report Distribution - Deliveries 
System Report Distribution - Reports 
3 record(s) selected. 

c:\>db2 "update arsfol set name = 'System Report Distribution - Bundles 
DELETE' where name = 'System Report Distribution - Bundles'" 
DB20000I The SQL command completed successfully. 

c:\>db2 "update arsfol set name = 'System Report Distribution - 
Deliveries DELETE' where name = 'System Report Distribution - 
Deliveries'" 
DB20000I The SQL command completed successfully. 

c:\>db2 "update arsfol set name = 'System Report Distribution - Reports 
DELETE' where name = 'System Report Distribution - Reports'" 
DB20000I The SQL command completed successfully. 

[3] Start up arssockd 

[4] Use the Admin GUI to delete the RD Application group, Applications, 
and Folders

Question: What happens if I run arssyscr -I instance_name -r  without having Report Distribution enabled or installed? What could cause problems if I run arssyscr -I instance_name -r without having Report Distribution enabled or installed in CMOD v9.0?

Answer: Issuing the arssyscr -I (instance name) -r command will trigger arssockd to check for the ARSDBBUNDT (RDF tables), which do not exist.
IBM File Formats for IBM Content Collector (ICC) Content Search Services Support - United States icc; css; csss TECHNOTE (FAQ)

QUESTION
 How do I find list of all document formats supported by ICC Content Search Services Support (CSSS)? 

ANSWER
Content Search Services uses Oracle Outside In Technology for text conversion. The Indexable document types depend on the version of the Oracle product that is used in Content Search Services in Content Platform Engine. The CSS V5.2.1 uses Outside In V8.4.1

You can reference this link to check what document types CSS/Outside In supports: 


http://www-01.ibm.com/support/knowledgecenter/SSNW2F_5.2.1/com.ibm.p8.ce.admin.tasks.doc/cbr/csscbr_indexable_documenttype.htm?lang=en [http://www-01.ibm.com/support/knowledgecenter/SSNW2F_5.2.1/com.ibm.p8.ce.admin.tasks.doc/cbr/csscbr_indexable_documenttype.htm?lang=en]

Question: Where do I find list of all document formats indexable and supported by ICC Content Search Services Support (CSSS)? Where do I find list of all document formats indexable and supported by ICC Content Search Services Support (CSSS)? 

Answer: Content Search Services uses Oracle Outside In Technology for text conversion. The Indexable document types depend on the version of the Oracle product that is used in Content Search Services in Content Platform Engine. The CSS V5.2.1 uses Outside In V8.4.1

You can reference this link to check what document types CSS/Outside In supports: 


http://www-01.ibm.com/support/knowledgecenter/SSNW2F_5.2.1/com.ibm.p8.ce.admin.tasks.doc/cbr/csscbr_indexable_documenttype.htm?lang=en
IBM Configuring defaultRowPrefetch for an Oracle JDBC driver - United States  TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 The setting defaultRowPrefetch is used to help increase the performance of queries to Oracle databases and we sometimes find customers who want to enable this feature for Oracle database connections to increase the prefetched rows. 

Oracle JDBC drivers have a feature built in as an extension that allows you to set the number of rows that are prefetched while the full result set is being formulated. This is to reduce the number of trips back and forth to the database. 


SYMPTOM
If defaultRowPrefetch is set as a custom property on the datasource, this will not work as the defaultRowPrefetch is not a datasource property but a property on the connection itself .


CAUSE
defaultRowPrefetch is a property of the connection and not of the datasource

ENVIRONMENT
WebSphere Application Server using an Oracle JDBC driver

DIAGNOSING THE PROBLEM
Customer sets this property and does not see it work. This may result in longer times to getting the full result set and more round trips to the database.

RESOLVING THE PROBLEM
The Oracle defaultRowPrefetch can be set in an attempt to speed up queries to a database that return multiple rows. But, it cannot be set as a custom property in a datasource. Please see below:

The way to set this connection property is as follows:. 




You cannot set defaultRowPrefetch as a JVM property. It would have to be named 
oracle.jdbc.defaultRowPrefetch for that to work. You can only use this property 
by loading it into a Properties object in the code and then calling 
getConnection with the Properties object.

Question: How to set database specific custom properties in WebSphere Application Server? I am using Websphere Application Server (WAS) v8.5.x with Oracle 11.1 JDBC drivers and I want to set some oracle specific properties, when connecting to the database in Websphere Application Server. (specifically: defaultRowPrefetch). How to set such specific properties in Websphere Application Server?

Answer: The way to set this connection property is as follows:. 




You cannot set defaultRowPrefetch as a JVM property. It would have to be named 
oracle.jdbc.defaultRowPrefetch for that to work. You can only use this property 
by loading it into a Properties object in the code and then calling 
getConnection with the Properties object.
IBM DataType incorrect on Secondary - United States netcool; impact; netcool/impact; nci; data; type; datatype; .type; replication; cluster; sync; error; 500; mark; invalid TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 The DataType is not being correctly replicated across the ImpactServer Cluster 

SYMPTOM
The .type file of the Secondary ImpactServer configuration is truncated with the error message: 

 * 
 * 


CAUSE
APAR "IZ81446: IMPACT 511 CLUSTER UNABLE TO REPLICATE DATATYPES WITH USERPARMETERS VALUES IN EXCESS OF 16,000 CHARACTERS." [link below] 





RESOLVING THE PROBLEM
Additional comments associated with APAR IZ81446 release notes: 


"a new property is added to increase the file size limit:



 * 


Add the property to $NCHOME/impact/etc/<SERVERNAME>_server.props file 
where size limit can be 8192, 16384, 32768, etc.. " 

The property would have to be added to all ImpactServers in the Cluster and would require a restart to enable - ensuring that the ImpactServer started as Primary had the correct, uncorrupted .type file to be replicated across the Cluster. Also ensure that there are no trailing white-space characters on the property as these invalidate properties in lower versions of Impact. 

The APAR is not an issue in Impact 6 and 7, but one would still have to include this property with an appropriate value to handle a large character length for the USERPARAMETERS parameter. 

The character length includes the whole USERPARAMETERS property name as well as the definition. 

For example one would add the property: 

 * 


to the files: 

 * 
 * 
 * 


where one wished to allow the replication of a DataType between two ImpactServers called NCI1 and NCI2 in a Cluster where the USERPARMETERS property line were 20,000 characters long. 
RELATED INFORMATION
 APAR IZ81446 [http://www-01.ibm.com/support/docview.wss?uid=swg1IZ81446]

Question: Netcool/Impact (all versions): DataType incorrect on Secondary 

The DataType is not being correctly replicated across the ImpactServer Cluster. The .type file of the Secondary ImpactServer configuration is truncated with the error message:

Error 500: Mark invalid

Answer: "a new property is added to increase the file size limit:



 * 


Add the property to $NCHOME/impact/etc/<SERVERNAME>_server.props file 
where size limit can be 8192, 16384, 32768, etc.. " 

The property would have to be added to all ImpactServers in the Cluster and would require a restart to enable - ensuring that the ImpactServer started as Primary had the correct, uncorrupted .type file to be replicated across the Cluster. Also ensure that there are no trailing white-space characters on the property as these invalidate properties in lower versions of Impact.
IBM Can an update query be run against the C&DS repository to update job results? - United States mass change query update results TECHNOTE (FAQ)

QUESTION
 We have jobs set up in SPSS Deployment Manager. We would like to do a mass change of the location set up on the location set on the location tab. 

CAUSE
Currently all results are written to a specific file system and the server is full. We would like to change the location the results of the output. 

ANSWER
The job data is stored as metadata. There is no query or batch process that can be run to do a mass update to change the location of your results tab. The recommendation is to work with your IT administrator to clean up your file system, point your file system to a new location or manually update all of your jobs

RELATED INFORMATION
 Need more help? Our C&DS forum is Live! [https://developer.ibm.com/answers/topics/collaboration.html?smartspace=predictive-analytics]

Question: Can an update query be run against the C&DS repository to update job results? We have jobs set up in SPSS Deployment Manager. We would like to do a mass change of the location set up on the location set on the location tab.

Answer: The job data is stored as metadata. There is no query or batch process that can be run to do a mass update to change the location of your results tab. The recommendation is to work with your IT administrator to clean up your file system, point your file system to a new location or manually update all of your jobs