Aashutosh42K/E-Commerce_FAQs huggingface dataset:
Category: Pickup Stores
Question: My shipment is damaged at the self pickup store, what do I do?
Answer: Please do not accept your shipment at the pickup store if it's damaged. Let us know about it by contacting our Customer Support & we'll look into this for you.
Category: Pickup Stores
Question: How much time does it take for the shipment to reach a pickup store?
Answer: Standard delivery times apply for shipments to be delivered at pickup locations. You can check the status of your order from My Orders section.
Category: Pickup Stores
Question: How to know if my area has self pick-up service?
Answer: When you're placing an order with your address, choose the self-pickup option to see a list of possible stores where you can walk in & collect your shipments. In case your address doesn't have any pickup stores, you'll get a message which says, 'Self pickup not available in your location'. This option is currently available only on Android app at the moment.
Category: Pickup Stores
Question: Is there a charge for pickup of products from a 'Pickup Store'?
Answer: There are no charges for pickup of products from a 'Pickup Store'. Standard delivery charges still apply.
Category: Installation
Question: Will I be charged for installation?
Answer: Air-conditioners:
The installation of an air-conditioner is chargeable and needs to be paid directly to the service engineer. Standard installation charges for split AC will be Rs. 1599 (inclusive of taxes). Please check the offer details to know if free installation or any other special offer price is available at the time of purchase.
Television (Wall mount is part of sales package):The service engineer will install your new television, either on a wall mount or on a table top. Installation and demo are provided free of cost.
Television (Wall mount is not part of sales package):The wall mount is not provided free of cost and is chargeable. The cost of wall mount is Rs. 499 (inclusive of applicable taxes) and will be available with service engineer for purchase.
Washing machine/Refrigerator:The installation and demo service will be provided free of cost. All additional accessories not part of the package will be charged separately.
Category: Flipkart Travel
Question: How can I contact Flipkart Travel customer support?
Answer: You can get in touch with Flipkart Travel Support on toll-free number 1800 258 3535 or write at travelcustomersupport@flipkart.com for any queries or concerns.
Category: Aegon Life Insurance
Question: Can I earn SuperCoins on purchasing Aegon Life Group Term Plus Insurance Plan?
Answer: No, the option to earn SuperCoins on insurance purchases is not available at the moment.
Category: Aegon Life Insurance
Question:  When will my policy for Aegon Life Group Term Plus Insurance Plan terminate?
Answer: Your policy shall immediately and automatically terminate on the occurrence of any of the following events:
1. On the expiry of your coverage plan (i.e a year from the risk start date of the policy)
2. The insured member ceases to fulfil any of the eligibility criteria (e.g incorrect declaration of age, pre-existing conditions etc.)
3. The insured member ceases to be a part of the group unless it is agreed to continue the cover till the end of its period (i.e if the user decides to terminate his FK account)
4. Death of the insured member
5. A  written request by the master policyholder to discontinue the policy with at least 30 days prior notice (e.g due to non-payment of premium, fraudulent transactions etc.
Category: Aegon Life Insurance
Question: Can I update/change the nominee details post purchasing the Aegon Life Group Term Plus Insurance Plan?
Category: Aegon Life Insurance
Question: Can a minor be made a nominee as part of the Aegon Life Group Term Plus Insurance Plan?
Category: Aegon Life Insurance
Question: What if I am not happy with the Aegon Life Group Term Plus Insurance Plan and its benefits?
Answer: In case you are not happy with the benefits offered, you can get in touch with Aegon within 30 days from the Risk Commencement Date as mentioned on the Certificate of Insurance and they will refund the premiums paid after deducting a proportionate risk premium for the period of risk cover.
Category: Aegon Life Insurance
Question: What are the exclusions under the Aegon Life Group Term Plus Insurance Plan?
Answer: Here are the exclusions:
 
a) Suicide Exclusions: If death occurs due to suicide within 12 months from the date of commencement of the coverage plan or within 12 months from the date of revival of the coverage plan, 80% refund on the premium paid (excluding taxes) will be received as death benefit, provided the insured member?s coverage(s) is/are in force.b) Covid -19 exclusions : You should not have travelled outside India in the last 45 days from date of proposal. You should not have been quarantined or been in close contact with anyone who has been diagnosed positive for COVID-19 in the last 14 days from date of proposal. You should not have experienced symptoms of fever/cough/shortness of breath/malaise/sore throat/nausea/vomiting and/or diarrhea within the last 14 days from date of proposal.
Category: Aegon Life Insurance
Question:  What do I receive on maturity? Are there any survival benefits in the Aegon Life Group Term Plus Insurance plan?
Answer: There is no maturity benefit or any kind of survival benefits payable on coverage expiry date of the plan.
Category: Aegon Life Insurance
Question: What are the benefits of the Aegon Life Group Term Plus Insurance Plan?
Answer: Aegon Life Group Term Plus Insurance Plan provides a lump sum amount to the nominee in case of death of the life assured depending on the sum assured opted (Life Assured).Eg. If Mr.Rohan has opted for Life Cover of Rs. 2 Lakhs by paying the required premium. In the event of his unfortunate death, his family will receive Rs. 2 Lakhs and the policy will terminate.
Category: Aegon Life Insurance
Question: Can I use SuperCoins to buy Aegon Life Group Term Plus Insurance Plan?
Answer: No, the option to use SuperCoins for insurance purchases is not available at the moment.
Category: Aegon Life Insurance
Question: What is COVID-19 Hospi Cover?
Answer: Covid-19 Hospi Cover provides an additional lump sum (Rider Sum Assured opted) on hospitalization for a minimum of 24 consecutive hours due to first ever diagnosis of Covid-19 condition. For more details, you can contact Aegon at 1800-209-9090.
Category: Aegon Life Insurance
Question: Is there a waiting period for me to claim my Aegon Life Group Term Plus Insurance Plan?
Answer: Yes, after a waiting period of 14 days from the policy start date, you will be eligible for claims under Group Critical Illness rider (Covid-19 Hospi Care benefit).
Category: Aegon Life Insurance
Question: Will I get a copy of my policy certificate from Aegon Life Group Term Plus Insurance Plan after purchase or any changes in my contact or nominee details?
Answer: Yes, you will get a copy of the policy certificate on your registered email address. Alternatively, you can also download it from the ?My Policy? page of your Flipkart App.
Category: Aegon Life Insurance
Question: What will I get as a proof of Aegon Life Group Term Plus Insurance? 
Answer: 

You will receive a Certificate of Insurance (COI) along with Customer Information Sheet (CIS) on the email address that was shared at the time of purchase. You can also check both the documents on the My Policy page of your Flipkart App.
Category: Aegon Life Insurance
Question: What is the process to claim my Aegon Life Group Term Plus Insurance Plan?
Answer: 

In the event of a claim, the nominee should notify Aegon Life of the claim by calling 1800-209-9090 or sending an email to group.care@aegonlife.com. The nominee will need to provide supporting documents to Aegon Life to process the claim.
Category: Aegon Life Insurance
Question: Can I change policy cover amount, policy term or premium payment frequency after I purchase the Aegon Life Group Term Plus Insurance Plan?
Answer: 


No, policy cover, policy term and premium payment frequency details cannot be changed after the policy has been purchased.
Category: Aegon Life Insurance
Question: What are the pre-requisites to purchase an Aegon Life Group Term Plus Insurance Plan through Flipkart?
Answer: Aegon Life Group Term Plus Insurance Plan (IRDA UIN: 138N062V01) with Group Critical Illness Rider( Covid-19 benefits) is only available on Flipkart for users who:- Have an active Flipkart account- Aged between 18 and 50 years- Do not have any pre-existing medical conditions as mentioned in the Health Declaration Section of the Terms and Conditions- Fulfill the eligibility criteria for Group CI (Covid-19) riders of not having travelled outside of India in the last 45 days from date of proposal, nor been quarantined or been in close contact with anyone who has been diagnosed positive for COVID-19 in the last 14 days from date of proposal and not experienced symptoms of fever/cough/shortness of breath/malaise/sore throat/nausea/vomiting and/or diarrhea within the last 14 days from the date of proposal
This policy cannot be purchased by customers who have already bought the Aegon Life Group Term Plus Insurance Plan on Flipkart.
Category: Aegon Life Insurance
Question: What documents are needed to claim my policy Aegon Life Group Term Plus Insurance Plan?
Answer: You can find the list of documents here: https://www.flipkart.com/pages/aegon-claim-doc-list
The Insurer may ask for additional documents (including the policy document) or information for the processing of the claim from time to time, on a case by case basis. Please check your policy document for details about your coverage.
Category: Aegon Life Insurance
Question: Can I update or correct the personal details that I have provided for Aegon Life Group Term Plus Insurance Plan?
Answer: 


You can update or correct your contact details by using the 'Change Email address' option available on the 'Policy Details' page of your Flipkart app. You may be asked to validate or provide a few details if required. To update your mobile number, please call 1800-209-9090 or send an email to group.care@aegonlife.com. You may be asked to validate or provide a few details if required. Please note that 'name' and 'date of birth' cannot be changed.
Category: Aegon Life Insurance
Question: Whom should I contact if I have concerns or complaints related to Aegon Life Group Term Plus Insurance Plan?
Answer: 

For all queries, please write to group.care@aegonlife.com or call on 1800-209-9090 between 9 am to 7 pm from Monday to Saturday.
For any complaints or escalations, please write to insurance.gro@flipkart.com
Category: Aegon Life Insurance
Question: Can I add more than one nominee as part of the Aegon Life Group Term Plus Insurance Plan?
Answer: 



No, the option to add more than one nominee is currently not available. However, you can only replace or correct the existing nominee details (name, age, gender and relationship) by using the 'Add/Update Nominee' option available under the 'My Policy' page of Flipkart app. The age of the nominee should be between 18 and 99 years.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: Can I purchase more than one COVID-19 Protect policy? Can I purchase the policy for my family or friends?
Answer: No, you can only purchase one policy for yourself under the current restrictions. However, your family or friends can purchase policies for themselves from their own accounts.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: Can I update or correct my personal details after purchasing the COVID-19 Protect Policy?
Answer: You can only update the primary email ID from the ?My Orders? section of your Flipkart app after purchasing the policy. Please ensure that the rest of the Flipkart details are accurately entered when you buy the policy.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: How can I add a nominee to my COVID-19 Protect policy? 
Answer: You don?t need to add nominee details for this policy. Any of your legal heirs will be considered as a nominee by default.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What is the eligible age group for Digit Illness Group Insurance - Cover for Coronavirus (Indemnity)?
Answer: Individuals in the age group of 18-60 years can purchase standalone policies, provided he/she is not ineligible as per the terms and exclusions of the cover. Standalone policies for children below 18 years of age are not available.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: If I get quarantined, will Digit Illness Group Insurance - Cover for Coronavirus (Indemnity) cover the hospitalisation expenses incurred?
 
 
Answer: Yes, coverage for quarantine in a hospital will be paid to the insurer only if he/she is later confirmed positive with COVID-19, provided that not more than 30 days have lapsed between both the incidents, i.e. getting quarantined and testing positive for COVID-19.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What is the process for raising a claim under Digit Illness Group Insurance - Cover for Coronavirus (Indemnity)?
Answer: In case of any unfortunate event, if you have to make a claim under this policy, you will need to notify the insurer by calling on 1800-258-5942 or by writing to healthclaims@godigit.com and provide relevant information specified within the relevant section of the Policy certificate.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: If I have a recent travel history to a foreign country, will I be eligible for Digit Illness Group Insurance - Cover for Coronavirus (Indemnity)?
Answer: You are not eligible for cover under this policy if you have travelled outside India in the last 30 days prior to the date of purchase.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: Can I claim immediately after the policy purchase or is there any waiting period applicable in the COVID-19 Protection Cover by ICICI Lombard?
Answer: There will be an initial waiting period of 15 days starting from the policy start date for anyone who has bought this policy. The policyholder is not eligible for the benefits under this policy, during this waiting period.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: Is there any waiting period applicable for Digit Illness Group Insurance - Cover for Coronavirus (Indemnity)?
Answer: Yes. An initial waiting period of 15 days will be applicable for anyone who has bought this policy.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What is the process for raising a claim for the COVID-19 Protection Cover by ICICI Lombard?
Answer: 

In case of any unfortunate event if you need to make a claim under this policy, you will need to notify the insurer immediately on toll free number 1800 2666 (Working Hours: 9 AM to 9 PM) or on the website www.icicilombard.com.
Along with the completed and signed claim form (physical or digital), you will have to provide all the relevant documents specified within the relevant section of the policy for the benefit being claimed, within 30 days.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What is the Tele Consultation service provided on the COVID-19 Protection Cover by ICICI Lombard?
Answer: The policyholder will be allowed 4 free calls to take any consultation with certified medical practitioners who are available on call 24 hours a day for 365 days.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What are the other important exclusions in Digit Illness Group Insurance - Cover for Coronavirus (Indemnity) that I should be aware of?
Answer: Other major exclusions are as follows:
- Hospitalisation expenses that are not part of the treatment for Coronavirus disease (COVID-19) will not be covered- Insured members already treated for or quarantined for Coronavirus disease (COVID-19) before the policy issuance will not be covered- Treatment taken outside India will not be covered- Any pre-existing condition whether declared or undeclared will not be covered- Home hospitalisation (Domiciliary hospitalisation) expenses will not be covered- Hospitalisation expenses for patients only under investigation with inconclusive medical report will not be covered- Test report for Coronavirus disease (COVID-19) conducted from centres other than Govt/ICMR authorized test centres in India and National Institute of Virology, Pune, will not be considered
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What is the Health Assistance Benefit provided as part of COVID-19 Protection Cover by ICICI Lombard?
Answer: 

Health assistance will be provided through a dedicated helpline of the insurer. The health assistance team is dedicated to assist the insured person in the following ways:
- Identifying Specialist/Hospital- Fixing an appointment with medical practitioners wherever applicable on best effort basis- Providing options on suitable network providers.- Providing information on ailments and possible lines of treatment- Provision for a second medical opinionYou can either call helpline number 040 6627 4205 (during official hours - 9 AM to 9 PM, Monday to Saturday, excluding public holidays), or write to healthassistance@icicilombard.com to avail this facility.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What are the eligibility criteria for Digit Illness Group Insurance Cover for Coronavirus (Indemnity)?
Answer: You are eligible for buying this policy if you:
1. Do not have any international travel history in the last 30 days before the purchase of the policy
2. Are not suffering from disease related to diabetes/heart/lungs/kidney/liver, cancer, stroke and any condition that needs ongoing medication/ treatment
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What am I covered for under the Digit Illness Group Insurance Cover for Coronavirus (Indemnity)?
Answer: This policy will cover the hospitalization costs incurred in case you are tested positive for COVID-19. The benefits that can be availed under this policy are as follows:
- Pre and Post-Hospitalization cover for 30 Days | 60 Days. Any medication/ consultation charges incurred in pre and post-hospitalization shall also be covered- No Restriction on Room Rent- No Restriction on ICU Rent- 1% of the Sum Insured for Ambulance- Second Medical Opinion Covered
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What is the Chat/Virtual consultation provided as part of COVID-19 Protection Cover by ICICI Lombard?
Answer: Chat is a form of consultation provided by healthcare professionals through the insurer's online platform for routine health queries. This service can be availed during official hours, that is between 9 AM and 9 PM from Monday to Saturday (excluding public holidays).
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What will I get as proof of insurance after I purchase the COVID-19 Protect policy?
Answer: 



You will get a Policy Certificate mailed to your email address provided at the time of purchase within 48 hours of buying it. You will also be able to view or share the same from the 'My Orders' section of your Flipkart account.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: If I have a recent travel history to a foreign country, will I be eligible for the COVID-19 Protection Cover by ICICI Lombard?
Answer: You are not eligible for cover under this policy if you have travelled outside India after December 31 2019.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What am I covered for under the COVID-19 Protection Cover by ICICI Lombard?
Answer: This cover will help you if you are tested positive for COVID-19 (CoronaVirus Disease) as part of which you get the sum insured as a lump sum amount.
Additionally, you can also avail services such as:- Health assistance- Doctor on chat- Emergency ambulance and- Tele consultation with a medical practitioner
Kindly read the policy document for details on these services.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What is the Ambulance Assistance service provided by the COVID-19 Protection Cover by ICICI Lombard?
Answer: ICICI Lombard will provide assistance to arrange for an ambulance in case of any (not COVID-19 specific) life threatening medical need. The service can be utilized unlimited number of times, subject to availability of services in that particular city/location. Kindly visit icicilombard.com for an updated list of cities/locations where the services are provided. The cost of transportation will have to be borne by the customer.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What is the eligible age group for the COVID-19 Protection Cover by ICICI Lombard?
Answer: Individuals in the age group of 18-75 years can purchase this cover provided he/she is not ineligible as per the terms and exclusions of the cover.
Individuals below 18 years of age are not eligible for the cover.
Category: COVID-19 Protect (Coronavirus Insurance)
Question: What happens if I purchase Digit Illness Group Insurance - Cover for Coronavirus (Indemnity) and then travel to a foreign country where I contract the virus and have to undergo treatment. Will my policy cover the expenses incurred in this scenario?
Answer: No. Any treatment taken outside India will not be covered under this policy.
Category: Flipkart Quick
Question: What is Flipkart Quick?
Answer: Flipkart Quick is a new delivery service that guarantees express delivery within 90 minutes as well as slotted delivery of items for categories like grocery, fresh fruits and vegetables, lifestyle, and mobiles.
Category: Flipkart Quick
Question: How can I shop on Flipkart Quick?
Answer: You can shop for your day-to-day essentials on Flipkart Quick by following these steps:
1. Visit the 'Flipkart Quick' section 2. Add items to your cart and build a basket worth minimum Rs. 150 to continue with your order. If the order value is more than Rs. 500, it will be eligible for free delivery3. Choose your preferred time slot for delivery4. Proceed to choose your preferred payment mode and place your order
Flipkart Quick is available on our app (Android, and iOS), mobile site as well as our website.
Category: Flipkart Quick
Question: How can I track my Flipkart Quick order?
Answer: You can track your order from the 'My Orders' section of your Flipkart account.
Category: Flipkart Quick
Question: Can I choose to not accept a few items from my Flipkart Quick order at the time of delivery?
Answer: Yes, you can. But if the new order value of the items you wish to keep is below Rs. 500, shipping charges will be applicable. In case, the order value falls below Rs. 150, your order will get cancelled.
Category: Flipkart Quick
Question: Can I reject the Flipkart Quick order at the time of delivery?
Answer: Yes, you can choose not to accept the order. If you have already paid for the order, it will be refunded to the original payment source.
Category: Flipkart Quick
Question: Can I add more items after I have placed a Flipkart Quick order?
Answer: No, items cannot be added to an order after it is placed.
Category: Flipkart Quick
Question: Is the delivery for Flipkart Quick free or chargeable?
Answer: For both express delivery and slotted delivery, if the order value is above Rs. 500, then the delivery will be free. In case the order value is less than Rs. 500, shipping charges will be applicable.
Category: Flipkart Quick
Question: In case I do not need a few items from the Flipkart Quick order, how do I cancel it?
Answer: You may choose not to accept those items at the time of delivery. In case you have paid any amount, it will be refunded to the original payment source.
Category: Flipkart Quick
Question: What is express delivery?
Answer: It is a new delivery model that ensures delivery of items like grocery, fresh fruits, vegetables, lifestyle, and mobile categories within 90 minutes of it being placed. If the order value is more than Rs. 500, delivery is free. In case the order value is less than Rs. 500, shipping charges will be applicable.
Category: Flipkart Quick
Question: Is there a gift wrap option available for Flipkart Quick orders?
Answer: No, gift wrap option is currently not available.
Category: Flipkart Quick
Question: Is there a minimum purchase amount for Flipkart Quick orders?
Answer: Yes, the minimum order value for an order to be fulfilled is Rs. 150.
Category: Flipkart Quick
Question: What are the different payment options available for Flipkart Quick?
Answer: You can choose to pay for your order through netbanking, credit card, debit card, UPI/wallets, or by cash.
Category: Flipkart Quick
Question: Can I cancel a part of my Flipkart Quick order after I have placed it?
Answer: Yes, until your order is packed you can choose to cancel a part of it. You can check the status of your order in the 'My Orders' page of your Flipkart account.
Category: Flipkart Quick
Question: Can I choose a preferred time slot for the delivery of Flipkart Quick orders?
Answer: Yes, you can choose your preferred time from available slots for the same day.
Category: Flipkart Quick
Question: Can I modify my chosen time slot for the delivery of Flipkart Quick orders?
Answer: No, once you have chosen your preferred delivery slot it cannot be modified.
Category: Flipkart Quick
Question: Can I change the mode of payment, once I have placed a Flipkart Quick order?
Answer: Once an order is placed, payment mode cannot be changed currently.
Category: Flipkart Quick
Question: Can I change the delivery address after I have placed a Flipkart Quick order?
Answer: No, once an order is placed the delivery address cannot be changed.
Category: SuperCoins
Question: What are SuperCoin Milestones?
Answer: SuperCoin Milestones let customers unlock benefits by earning a specific number of SuperCoins.
Category: SuperCoins
Question: When benefits are unlocked as part of SuperCoin Milestones, will there be deduction of SuperCoins?
Answer: No, there will be no deduction of SuperCoins even when benefits are unlocked.
Category: SuperCoins
Question: How long will the benefit be unlocked as part of my SuperCoin Milestones?
Answer: Once you reach the specified Milestone by earning required number of SuperCoins and unlock a benefit, it will be available for a year. However, if you have the required number of SuperCoins even after a year, the benefit you have unlocked will be automatically renewed for another year.
Category: SuperCoins
Question: How do I renew my benefits as part of SuperCoin Milestones?
Answer: In case you have required SuperCoins as per the specified Milestone, the benefits that you have unlocked as part of SuperCoin Milestones will be renewed and you can continue to avail them even after a year.
Category: SuperCoins
Question: What is Cash and Coins for Rewards program?
Answer: Cash and Coins for Rewards enables customers to redeem select rewards offered by third party using a combination of SuperCoins and a specific amount. The amount and the number of SuperCoins that have to be used to redeem a reward are pre-determined and cannot be changed.
Category: SuperCoins
Question: Who all can avail Cash and Coins for Rewards?
Answer: Cash and Coins for Rewards is available for all Flipkart customers. Based on the avaialibity of your SuperCoin balance, you can redeem existing rewards.
Category: SuperCoins
Question: Can I choose the number of SuperCoins that can be redeemed for a purchase as part of Cash and Coins for Rewards program?
Answer: The amount to be paid and the SuperCoins that can be redeemed as part of the Cash and Coins for Rewards is a pre-determined combination. A reward can be purchased by redeeming only the exact number of SuperCoins mentioned on the reward page.
Category: SuperCoins
Question: Can I buy rewards using only prepaid mode of payment and redemption of SuperCoins as part of Cash and Coins for Rewards program?
Answer: No, currently as part of Cash and Coins for Rewards program, rewards can be purchased only by paying using a combination of specific amount and by redeeming the number of SuperCoins mentioned.
Category: SuperCoins
Question: Can I buy all the listed rewards using prepaid mode of payment and by redeeming SuperCoins as part Cash and Coins for Rewards?
Answer: No, the option to use Cash and Coins is applicable only on select rewards under the Rewards Store of SuperCoin Zone.
Category: SuperCoins
Question: Can I purchase rewards using Cash and Coins option from desktop?
Answer: Cash and Coins for Rewards program is currently available only on our app and m-site.
Category: SuperCoins
Question: Can I make the payment using prepaid mode of payment and Gift Card as part of the Cash and Coins for Rewards?
Answer: The amount specified to redeem a reward can only be paid through a prepaid mode of payment such as debit, credit card and netbanking. Please note, the prepaid methods mentioned cannot be combined to complete the payment. Option to pay via Gift Card is currently not available.
Category: SuperCoins
Question: Where can I find the code for the rewards claimed as part of the Cash and Coins for Rewards?
Answer: You can get codes for claimed rewards in the 'Claimed Rewards' section of the Rewards Store under SuperCoin Zone.
Category: SuperCoins
Question: Will I get SuperCoins for using Cash and Coins for Rewards?
Answer: There will be no SuperCoins earnings as part of Cash and Coins for Rewards. You can only redeem SuperCoins to avail a reward.
Category: SuperCoins
Question: Can I cancel or return a reward as part of the Cash and Coins for Rewards for program?
Answer: No, once a reward is claimed, it cannot be cancelled.
Category: SuperCoins
Question: Which are the third-party partner stores where I can use SuperCoin Pay feature?
Answer: You can check out the list of third-party partner stores where you can use SuperCoin Pay feature and redeem SuperCoins by visiting the SuperCoin Zone. We are constantly working on expanding this list so you can avail this feature across a wide-range of stores.
Category: SuperCoins
Question: Can SuperCoin Pay feature be used to shop online?
Answer: 

Yes, SuperCoin Pay feature can be used to shop online based on third-party partner stores available in the SuperCoin Zone.
Category: SuperCoins
Question: Is it necessary to register on Twid (INNOTARGET FASHALOT RETAIL PRIVATE LIMITED) or at the third-party partner store to use SuperCoin Pay feature?
Answer: No, it is not necessary to register on Twid (INNOTARGET FASHALOT RETAIL PRIVATE LIMITED) or at the third-party partner store to use SuperCoin Pay feature.
Category: SuperCoins
Question: Is it necessary for me to be registered with the same contact number at the third-party partner store for me to use SuperCoin Pay feature?
Answer: No, it is not necessary for you to be registered with the same contact number at the third-party partner store to be able to use the SuperCoin Pay feature.
Category: SuperCoins
Question: How can I know if the store I am at has the option of using SuperCoin Pay feature?
Answer: Please ask the cashier at the store if the option to pay through SuperCoin Pay feature is available with them or you can look for a QR code scanner with Flipkart logo and SuperCoin Pay option.
Category: SuperCoins
Question: What does it mean if a store displays a SuperCoin Pay QR code?
Answer: 

SuperCoin Pay feature allows you to make payment for the product purchased at a third-party partner store and to redeem SuperCoins in the SuperCoin Zone of your Flipkart account. To use this feature, open the QR code scanner available in the SuperCoin Zone on the app and scan the QR code to be directed to the payment page.
Category: SuperCoins
Question: Why is my preferred store not showing up for SuperCoin Pay on the Flipkart app?
Answer: SuperCoin Pay feature is currently available only with select third-party partner stores. If you're unable to find a specific store or brand for SuperCoin Pay on the Flipkart app, it means that it is not listed as a partner store with us at the moment. You can visit the SuperCoin Zone and click on 'Stores Nearby' to find the list of the partner stores. Rest assured, we are working on expanding our partner stores so you can avail this feature.
Category: SuperCoins
Question: How do I know if a third-party partner store accepts SuperCoin Pay if there is no QR code scanner available?
Answer: To check if a third-party store has partnered with us for the SuperCoin Pay feature, please check with the cashier at the store or you can visit the SuperCoin Zone and check the list of the partner stores using 'Stores Nearby' option.
Category: SuperCoins
Question: What are in-app offers for SuperCoin Pay?
Answer: 

In-app offers are offers provided by brands and banks as part of SuperCoin Pay with terms and conditions applicable. These offers help you save extra on your spendings at third-party partner stores. To avail an offer, please scan the QR code, enter the bill amount and select 'Apply Brand Voucher' by choosing the relevant discount available.
Category: SuperCoins
Question: What is the purpose of the scratch card in SuperCoin Pay?
Answer: On every successful transaction using SuperCoin Pay feature you will get a scratch card by Twid (INNOTARGET FASHALOT RETAIL PRIVATE LIMITED) with terms and conditions applicable. Once you scratch it you will either find SuperCoins or an offer inside. Any SuperCoins obtained as part of the offer will be credited to the 'Coin Balance' section of the SuperCoin Zone within 48 hours and it will also reflect in the 'Coin Activity' section.
Category: SuperCoins
Question: Where will I find a scratch card after using SuperCoin Pay feature for an order?
Answer: If an order is eligible for scratch card by Twid (INNOTARGET FASHALOT RETAIL PRIVATE LIMITED), it will be added soon after transaction is successful. Please go to 'My Orders' page of your Flipkart account, tap on the SuperCoin Pay logo at the top of the page and choose SuperCoin Pay from the menu. There will a tab at the top of the page with scratch cards and you will be able to find your scratch card on that particular tab. Please note that offers are subject to terms and conditions.
Category: SuperCoins
Question: What are the cities/states that have third-party partner stores to redeem the SuperCoin Pay feature?
Answer: SuperCoin Pay feature is available all over the country. You can make payments at any third-party store listed on SuperCoin Zone section of your Flipkart account. To see the list of stores near you where you can pay using SuperCoin Pay, the app will need access to your device's/phone's location. In case you would like to go ahead with this feature, please provide necessary permissions to the Flipkart app. Remember stores that are not listed for your area or not showing up on the app will not accept the payment through SuperCoin Pay.
Category: SuperCoins
Question: Can I scan any QR code in the store to initiate the payment for an order using SuperCoin Pay feature?
Answer: No, only Twid (INNOTARGET FASHALOT RETAIL PRIVATE LIMITED) or QR codes associated with SuperCoin Pay feature can be scanned to complete payment for an order using SuperCoin Pay feature.
Category: SuperCoins
Question: For how long is a payment code as a part of SuperCoin Pay valid once it is generated?
Answer: A payment code generated will be valid for 24 hours hours.
Category: SuperCoins
Question: What all brands are part of the SuperCoin Pay program?
Answer: 

You can check details of partnered brands on the SuperCoin Zone of Flipkart app. However, please continue checking the app as we will keep adding other brands to the existing list.
Category: SuperCoins
Question: How secure is the payment through SuperCoin Pay?
Answer: Twid (INNOTARGET FASHALOT RETAIL PRIVATE LIMITED) platform is designed to ensure your data is safe and secure. This is a PCI DSS certified platform that makes your transaction completely safe. Your data is 256 bits encrypted and with your full opt-in consent and transparency.
Category: SuperCoins
Question: Do I have to manually unlock a scratch card as part of SuperCoin Pay?
Answer: Yes. You would need to tap on a scratch card by Twid (INNOTARGET FASHALOT RETAIL PRIVATE LIMITED) to unlock your surprise reward. Please note that offers are subject to terms and conditions.
Category: SuperCoins
Question: What is SuperCoin Pay feature?
Answer: SuperCoin Pay enables you to redeem SuperCoins to avail discounts in combination with a prepaid payment mode for purchases on Flipkart platform and at third-party partner stores.
Please note, you can redeem SuperCoins for discounts on a product on Flipkart platform based on the value you see on the product page and as per the terms and conditions of the participating banks or the payment mode. However, at a third-party partner store, you may be able to redeem all your SuperCoins based on the final bill value.
Category: SuperCoins
Question: How can I redeem SuperCoins through SuperCoin Pay feature during my purchase at a third-party partner store or on Flipkart platform?
Answer: To avail discounts by redeeming SuperCoins through SuperCoin Pay at a third party store is easy. Here's how you can use the feature:
- Open the Flipkart app- Visit the SuperCoin Zone- Click on 'Stores Nearby'- Search for the store you are at and select it- Enter the final bill amount once the cashier confirms it- Select any applicable offer and SuperCoins points to be redeemed- Enter the OTP sent to your registered phone number to verify the number of SuperCoins being redeemed- In case of only SuperCoins redemption: Once the verification is done, you will be redirected to the confirmation page which will display a payment code- Show this code to the cashier and the transaction will be completed- In case of prepaid mode of payment: Proceed to pay the balance amount using your preferred payment method from credit/debit card or netbanking option- Once the amount is added, you will be redirected to the confirmation page which will display a payment code- Show this code to the cashier and the transaction will be completed
Alternatively, you can scan QR code powered by Twid (INNOTARGET FASHALOT RETAIL PRIVATE LIMITED) at partner stores for quick access and payment. To scan, please visit the SuperCoin Zone on the Flipkart app and click on the QR code scanner at the top right corner.
Here's how you can use the feature to redeem SuperCoins on Flipkart:
- Open the Flipkart app- Add the product to the cart- Choose the 'Supercoin Pay' from the available payment option to redeem SuperCoins for dicounts along with any other prepaid payment mode of participating banks to complete your purchase.
Category: SuperCoins
Question: Can I redeem all of my available SuperCoins while using the SuperCoin Pay feature?
Answer: You may be able to redeem all your available SuperCoins to avail discounts on the basis of the platform. In case the transaction is being completed on Flipkart platform, the redemption of SuperCoins to avail a discount will depend on the value on the product page and the terms and conditions of the participating bank or the payment mode. However, while transacting at a thrid- party partner store, it will depend on the final bill value.
Category: SuperCoins
Question: Can I make the payment through cash or UPI payment mode to avail benefits as part of SuperCoin Pay at a third-party partner store?
Answer: The option to pay by cash is not available at the moment to avail SuperCoin Pay related benefits. However, you can make the payment using credit/debit card, netbanking and UPI payment modes. If you want you can also redeem only SuperCoins to avail discounts using SuperCoin Pay feature.
Category: SuperCoins
Question: How do I apply an offer while making the payment using SuperCoin Pay feature?
Answer: 
To apply an offer while redeeming SuperCoins at a third party store, please follow the below mentioned steps:
- Open Flipkart app- Go to SuperCoin Zone- Scan the QR code or select the outlet you're at- Enter the final bill amount after cashier's confirmation - You will be able to view the offers available - Select the applicable offer
To apply an offer while redeeming SuperCoins on Flipkart platform, please follow the below steps:
- Open the Flipkart app- Click on 'Supercoin Pay' from the payment options- Instant discount will be already applied- View the offer details to know the SuperCoin redemption value and discount details
Kindly note that on Flipkart platform, offers are subjected to the terms and conditions of the participating banks or the payment mode.
Category: SuperCoins
Question: Can I cancel the order that I paced by redeeming SuperCoin through the SuperCoin Pay feature?
Answer: Yes, orders placed by redeeming SuperCoins through SuperCoin Pay feature can be cancelled as per the cancellation policy of the third-party partner store at which the transaction was made. Kindly contact the partner store for more details. For purchases on Flipkart platform, please refer to the cancellation policy of the product.
Category: SuperCoins
Question: Can I return a product and ask for a refund if I have purchased it by redeeming my SuperCoins to avail discount through SuperCoin Pay feature?
Answer: To return a product purchased at a third party partner store, please contact the store as the policy may differ based on store partners. To return a product bought at Flipkart platform, please refer to the seller's returns policy available on the platform.
Category: SuperCoins
Question: How does Supercoin Pay feature work on Flipkart platform?
Answer: 

SuperCoin Pay on Flipkart platform enables all customers who have more than 9 SuperCoins in their Flipkart account to redeem their SuperCoins to avail discounts while buying a product. As part of SuperCoin Pay, customers can avail discounts by redeeming SuperCoins and pay using a prepaid payment mode provided by participating banks. However, the redemption of SuperCoins will depend on the value of the product and terms and conditions of the paticipating bank or the payment mode.
Category: SuperCoins
Question: Will I get the available bank offers on Flipkart platform if I choose to redeem SuperCoins through SuperCoin Pay?
Answer: Yes, you can surely avail bank offers in case you choose to redeem SuperCoins through the SuperCoin Pay feature while placing an order. However, please note that the offer value will be calculated based on the amount being paid via the prepaid mode of payment option provided by participating banks.
Category: SuperCoins
Question: What is the difference between the Supercoins Price option available on the product page and SuperCoin Pay on Flipkart platform?
Answer: 

'SuperCoins Price' is determined by the seller and as part of this price, discounts on a product can be availed by redeeming only the exact number of SuperCoins mentioned on the product page. Customers can also choose to buy the product by paying the regular price mentioned on the product page. On the other hand, SuperCoin Pay feature on Flipkart platform enables a customer with more than 9 SuperCoins in their account, to redeem SuperCoins to avail discounts in combination with prepaid payment mode of participating banks.
Category: SuperCoins
Question: While transacting on Flipkart platform, as part of SuperCoin Pay, can I redeem SuperCoins along with a prepaid payment mode provided by any bank?
Answer: Currently as part of SuperCoin Pay, SuperCoins can be redeemed to avail discounts along with prepaid payment mode provided only through participating banks.
Category: SuperCoins
Question: Can I redeem SuperCoins through Supercoin Pay feature for products from all the categories on the Flipkart platform?
Answer: Yes, you can use SuperCoin Pay feature to redeem SuperCoins to avail discounts in combination with prepaid payment mode of participating banks to complete purchase of products from all categories on Flipkart platform. However, please note, SuperCoin Pay feature on Flipkart platform cannot be used for refurbished products, travel bookings, Grocery, Flipkart Gift Cards and third party rewards.
Category: Refurbished
Question: What is a refurbished product and how do I identify it on Flipkart?
Answer: A refurbished product is a pre-owned product that has been tested for optimal performance and functionality while being covered by a specific warranty provided by the seller. These products are classified under various grades as per their condition and you can know more details by visiting the 'Refurbished Zone' on Flipkart. You can distinguish refurbished products from new products by looking for a 'Refurbished' tag that is present for all refurbished products near the product name.
Category: Refurbished
Question: How are prices of refurbished products decided?
Answer: Sellers decide the price of the refurbished product as per the grade which is arrived at based on the time period of product's usage and the appearance as a result of wear and tear.
Category: Refurbished
Question: How can I understand the grade of a refurbished product?
Answer: Each refurbished product is assigned a grade and you can find the details about the grade under the 'Grade' tag. For more information on various grades, please visit the 'Refurbished Zone' on Flipkart.
Category: Refurbished
Question: Can refurbished products be searched by their product name?
Answer: No, refurbished products cannot be searched by their product names. However you can view the list of refurbished products by typing 'refurbished' in the search bar or by visiting the 'Refurbished Zone'.
Category: Refurbished
Question: Can I filter my search for refurbished products in terms of product grades?
Answer: Yes, you can filter the refurbished products based on their grades in the 'Refurbished Zone' on Flipkart.
Category: Refurbished
Question: Why is the refurbished category not visible for me on my Flipkart app?
Answer: Looks like you have an old version of the Flipkart app installed on your phone. Please update your app to the new version to access and shop for refurbished products on Flipkart.
Category: Refurbished
Question: What are the charges applicable for warranty claim in case of a refurbished product?
Answer: Services covered under the warranty will be provided without any charge. You can find more details about the services in the product page or the warranty card provided.
Category: Refurbished
Question: How do I claim warranty services for refurbished products?
Answer: You can get in touch with the warranty service provider to claim services covered under the seller's warranty. Please check the warranty card you would have received with the product or the product page for contact details of the warranty service provider.
Category: Refurbished
Question: What date does the warranty service apply for my refurbished product purchased on Flipkart?
Answer: The warranty for your refurbished product starts from the date mentioned on the seller's invoice.
Category: Refurbished
Question: How are refurbished products categorised on Flipkart?
Answer: 

The refurbished products are classified as follows:
Unboxed - Like New - Zero scratchesRefurbished Superb - Negligible scratchesRefurbished Good - Minimal scratchesRefurbished Okay - Visible scratches
For more details about each type, please visit this link: https://www.flipkart.com/refurbished-grades-store
Category: Refurbished
Question: What types of products will be available under Flipkart 'Refurbished Zone'?
Answer: Sellers are currently selling only refurbished mobile phones on Flipkart.
Category: Refurbished
Question: How will I claim warranty for refurbished products?
Answer: 

All refurbished products on Flipkart are covered under a warranty and details are mentioned on the product page. To claim services covered under the seller's warranty, you can get in touch with the warranty service provider Xtra Cover using the contact details mentioned on the product page. The contact details will also be mentioned on the invoice that you will get when you buy the product.
Category: Flights
Question: How do I know if my booking has been confirmed?
Answer: Once you complete your booking, you will receive an email with the E-ticket and an SMS confirming the same. You will also receive another SMS from the airline with the booking details.
Category: Flights
Question: I want to update my email id/phone number for the booking that I've just made, how do I do it?
Answer: You can get in touch with the airline to update your email ID/phone number.
Category: Flights
Question: How can I add extra baggage/meals to my flight booking? What are the charges?
 
Answer: You can get in touch with the airline for the addition of extra baggage/meals to your flight booking and to know the charges.