Aashutosh42K/E-Commerce_FAQs huggingface dataset:
Category: Order
Question: I missed the delivery of my order today. What should I do?
Answer: The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
Category: Order
Question: Will the delivery be tried again if I'm not able to collect my order the first time?
Answer: Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
Category: Order
Question: The delivery of my order is delayed. What should I do?
Answer: On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
Category: Order
Question: What should I do if my order is approved but hasn't been shipped yet?
Answer: Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
Category: Order
Question: Can I take the shipment after opening and checking the contents inside?
Answer: As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
Category: Order
Question: How do I know my order has been confirmed?
Answer: An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Flipkart account. \n
Category: Order
Question: How quickly can I get my order delivered?
Answer: Orders will be delivered by the date you see on the product page for your location.
Category: Order
Question: My order has reached the nearest delivery hub, but why isn't it out for delivery yet?
Answer: The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.
Category: Order
Question: My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it?
Answer: The courier service will contact you for delivery of your order. Please check your SMS for more details.
Category: Order
Question: Why can't I track my order even though it has been shipped?
Answer: Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.
Category: Order
Question: What should I do if I don't get the invoice for my order?
Answer: Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.
You can also visit My Account › My Orders page to get invoices for your orders.
Category: Order
Question: How do I get invoices for my previous orders without having to check my e-mails?
Answer: You can easily send invoices to your email ID from your Flipkart account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.
Category: Order
Question: Should I call Flipkart's Customer Care for installation once my product is delivered?
Answer: To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by the seller within 2-5 business after the item is delivered. You will also get an SMS with the exact installation details after delivery.
Category: Order
Question: Will my product be installed by the brand or Flipkart? If it is installed by Flipkart, will it affect the warranty of the product?
Answer: Your product will be installed by the brand's authorised service partner. Rest assured, the warranty for the product will not be affected when an item is installed by the authorised partners.
Category: Order
Question: How will my order be delivered?
Answer: All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.
Category: Order
Question: Why is the 'Cash on Delivery' payment mode not available at my location?
Answer: Availability of the 'Cash on Delivery' payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.
Category: Order
Question: Where can I find the seller's returns policy?
Answer: You can see the respective seller's Returns policy on the product page.
Category: Order
Question: What does the tag 'Imported' beside a product mean?
Answer: Sometimes items have to be sourced by sellers from their international partners. Such items have the tag 'Imported' on the product page and can take at least 10 or more days to be delivered.
Category: Order
Question: How can I place an order?
Answer: To place an order, please follow these steps:
1. Select the product you'd like to buy and 'Check Availability at' your preferred pincode2. Add products to your cart or just hit 'Buy Now' 3. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order
Category: Order
Question: I have a complaint about the courier executive who came to deliver my order.
Answer: You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
Category: Order
Question: What should I do if a service centre denied my request to repair the product?
Answer: Please contact our Customer Support with the service centre details so that we can look into this.
Category: Order
Question: Can I get my order delivered faster?
Answer: Your order will get delivered on or before the delivery date promised at the time of placing the order.
Category: Order
Question: How is a 'business day' different from a regular day?
Answer: Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.
Category: Order
Question: What is the estimated delivery time?
Answer: Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:
- The seller offering the product- Product's availability with the seller- The destination to which you want the order shipped to and location of the seller
You can check the expected delivery date of your order(s) on the 'My Orders' section of your Flipkart account on our website, app, or mobile site.
Category: Order
Question: How can I trust that the groceries that will be delivered are quality checked and fresh?
Answer: Groceries on Flipkart are available from top brands such as HUL, P&G, ITC etc. which are renowned for their quality products. Seller also checks the freshness of groceries when they receive the stock from vendors and before the dispatch of items in order to ensure that only the best produce and packaged groceries reach you.
Category: Order
Question: My package shows as delivered but I can't find it, what should I do?
Answer: If your tracking information shows that your package was delivered, but you can't find it: Check your phone for any notification about attempted delivery.See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf.Wait until the end of the day— sometimes packages can show as delivered while still in transit. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.
Category: Order
Question: Why was my package not delivered?
Answer: Sometimes, a package cannot be delivered due to one of the following reasons: Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select 'Edit' and then Choose 'Save Changes'.
Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.
Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller.
Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery.
Note: A package once returned to the seller cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.
Category: Order
Question: What do the different order statuses in 'My Orders' mean?
Answer: The different order statuses are as mentioned below:

Approved: Order you have placed for an item is confirmed by the seller
Ready to Ship: Your item is packed and ready for pick up by a courier service provider 
Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility
Shipped: Your item is on its way to you
Out for delivery: A Wish master is out to deliver your order
Delivered: Your item has been delivered
Return requested: You have created a return request for the item which is pending confirmation from the seller
Returned: You have returned the item for refund/replacement/exchange
Category: Order
Question: What is GSTIN Invoicing feature?
Answer: Through GSTIN Invoicing feature customers can enter their business entity details and GSTIN associated with the business entity in order to receive a tax invoice containing these details to claim input tax credit. Please note, this is available on select products for business purchases sold by participating sellers.
Category: Order
Question: Who are all eligible for this GSTIN feature?
Answer: 

Customers that have GSTIN registered for their business entity can avail this feature. Please note that this is currently available on select products for business purchases sold by participating sellers. Customers can enter GSTIN and business entity name while placing the order to receive a tax invoice containing these details to claim input tax credit.
Category: Cancellations and Returns
Question: If I request for a replacement, when will I get it?
Answer: Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Category: Cancellations and Returns
Question: Can items be returned after the time period mentioned in the seller's Returns Policy?
Answer: No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
Category: Cancellations and Returns
Question: Do I have to return the freebie when I return a product?
Answer: Yes, the freebie has to be returned along with the product.
Category: Cancellations and Returns
Question: How do returns work?
Answer: You can raise a request to return your items with these simple steps:
 
1. Log into your Flipkart account
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
 
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Flipkart account.
Category: Cancellations and Returns
Question: I see the 'Cancel' button but I can't click on it. Why?
Answer: A greyed out and disabled 'Cancel' button can mean any one of the following:1. The item has been delivered alreadyOR2. The item is non-refundable (e.g. Gift Card)
Category: Cancellations and Returns
Question: What is the Buyer Protection policy?
Answer: The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at resolution@flipkart.com for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.
Category: Cancellations and Returns
Question: What should I do if I have an issue with my product after the return period?
Answer: You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).
Category: Cancellations and Returns
Question: How can I return or exchange an item?
Answer: To return/exchange your order, follow these simple steps: 
1. Go to My Orders 
2. Choose the item you wish to return or exchange 
3. Fill in the details 
4. Choose Request Return.
Category: Cancellations and Returns
Question: When is a return of an item not possible?
Answer: Sellers cannot accept returns of item(s) in the following cases:
1. When an item is damaged because of use or when it is not in the same condition as you received it2. When any consumable item has been used or installed3. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories 4. When non-returnable items are involved such as innerwear. lingerie etc.5. When items are tampered with or have missing serial numbers
Category: Cancellations and Returns
Question: How can I know the status of my refund?
Answer: You can visit 'My Orders' to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
Category: Cancellations and Returns
Question: What are the modes of refund available after cancellation?
Answer: The different refund modes available are:
1. PhonePe Wallet - available for orders with select sellers.  You will get this option for eligible orders during cancellation
2. Back to source - available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order
3. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible
Category: Cancellations and Returns
Question: When are refunds given?
Answer: Refunds are given when:
- The seller cannot provide a replacement- A dispute has been ruled in your favour in-line with Buyer Protection- Sellers allow refunds on select categories under certain conditions
Please check the seller's Returns Policy on the product page for more details.
Category: Cancellations and Returns
Question: I ordered a wrong item. Can I return it?
Answer: The sellers' return policies don't support the return of item(s) ordered wrongly. You can refer the respective seller's Returns policy on the product page.
Category: Cancellations and Returns
Question: What should I do if I find the package open or tampered on delivery?
Answer: You can request for the item to be replaced by visiting 'My Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.
Category: Cancellations and Returns
Question: Can I change the address for the pick-up the of item(s) in my order?
Answer: If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.
Category: Cancellations and Returns
Question: Why have I been asked to ship the item?
Answer: When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.
The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.
Category: Cancellations and Returns
Question: What is the pickup process?
Answer: Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.
Category: Cancellations and Returns
Question: I have requested for a return for my item. When will it happen?
Answer: You can now track the status of your return easily right from your Flipkart account or mobile app. Just visit the 'My Orders' page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email & SMS with the details of your return.
Category: Cancellations and Returns
Question: I have requested a replacement, when will I get it?
Answer: You may visit 'My Orders' to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.
Category: Cancellations and Returns
Question: I've still not received the refund in my bank account.
Answer: If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
Category: Cancellations and Returns
Question: What are the refund timelines if I cancel or return a product?
Answer: The refund timelines will depend on the payment modes as listed below:

Debit card - 7-9 Business days
Credit - 7-9 Business days
Netbanking - 3-7 business days
COD - IMPS, 1 Business days
EMI (Standard+No cost+Debit card) - 7- 9 Business days
Flipkart Pay Later - 24 to 48 hours
Gift Card - 24 hours
PhonePe: 


PhonePe wallet - 24 hours 
PhonePe UPI - 1 business day 
PhonePe Credit/Debit card - 7 business days

Note: Refunds will be credited to the payment source used at the time of placing an order.The mode of refund in case of payment through 'Cash on Delivery' will be IMPS
Category: Cancellations and Returns
Question: How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode?
Answer: For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.
You will need to update following information for the seller to process a refund to your account:

The Bank Account Number
IFSC Code
Account Holder's Name
Bank Branch
Bank Name

IMPS refunds will typically be processed in one business day by sellers.
Category: Cancellations and Returns
Question: I have not received the reimbursement of my courier charges. What should I do?
Answer: Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement:

 Go to Flipkart Help Center and select the relevant order for which the refund has been requested
 From the issue types, choose 'Others' and select 'Email Us'
 Now click on the attachment icon and select the image/document you wish to upload
 Please include the return ID in your email and click 'Send Email'

After the verification, the amount will be refunded to you as a Gift Card in your Flipkart account.
Note: This amount is not withdrawable to your bank account.
Category: Cancellations and Returns
Question: How will I get my refund for returning an item I paid for with Cash on Delivery?
Answer: For your 'Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.
Category: Cancellations and Returns
Question: How long does it take to cancel an order?
Answer: Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.
Category: Cancellations and Returns
Question: What are the checks done for an item that I'm returning?
Answer: 
During pick-up, your product will be checked for the following conditions:
 




Correct Product


IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.




Complete Product


All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.




Unused Product


The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled and iCloud deactivation done for Apple devices.




Undamaged Product


The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.




Undamaged Packaging


Product's original packaging/ box should be undamaged.




 
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
 
View a complete list of all non-returnable products here.
Category: Cancellations and Returns
Question: Why do I see a Return fee applicable to the order?
Answer: 

If your return requests are significantly higher than most customers, a return fee will apply to your order. This is levied to compensate sellers for the huge losses they incur as part of each return request. In case of an issue with the item, you can choose to exchange or replace it instead of returning it to avoid these fees. For more details, you can click 'Know more' beside the return fee information on the app at the time of creating a return request.
Category: Cancellations and Returns
Question: How is the Return Fee determined?
Answer: The return fee is determined based on the selling price of the product. Lower the selling price of the product, lower the return fee and vice versa.
Category: Payment
Question: What is Flipkart's credit card EMI payment option?
Answer: With Flipkart’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:

HDFC
    
Citi
    
ICICI
    
Kotak
    
Axis
    
Induslnd
    
SBI
    
Standard Chartered
    
HSBC
    

*18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:




                Banks
            

                Supports 18 & 24 months tenure
            

                Minimum order value to avail 18 & 24 months EMI options
            



                HDFC
            

                Yes
            

                ₹ 10,000
            



                Citi
            

                Yes
            

                ₹ 10,000
            



                ICICI
            

                Yes
            

                ₹ 10,000
            



                Kotak
            

                Yes
            

                ₹ 4,000
            



                Axis
            

                Yes
            

                ₹ 4,000
            



                IndusInd
            

                Yes
            

                ₹ 4,000
            



                SBI
            

                No
            

                NA
            



                Standard Chartered
            

                Yes
            

                ₹ 4,000
            



                HSBC
            

                No
            

                NA
Category: Payment
Question: How can I order for large quantities of the product as part of a corporate order?
Answer: You can write to corporatesales@flipkart.com for your corporate gifting requirements.
Category: Payment
Question: How can I label my saved cards?
Answer: You can specify a card label at the time of saving a card on Flipkart through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Flipkart.
Category: Payment
Question: What is a 'card label'?
Answer: A card label is a name you give to your card while saving it on Flipkart.
 
This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.
Category: Payment
Question: What is the 'Save Card' feature?
Answer: The 'Save Card' option lets you save your credit/debit cards on your Flipkart account. This helps you complete your transactions in a quick and easy way.
Category: Payment
Question: How does Flipkart prevent card fraud?
Answer: Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.
Category: Payment
Question: How do I pay using Flipkart's credit card EMI option?
Answer: 
 
When you're prompted to choose a payment method for your order, select EMI and then choose the bank and the plan you would prefer. Enter your credit card and follow the prompts. Once the payment is authorised, your order will be processed and shipped.
You'll need to pay the total amount in the predetermined number of instalments as per your credit card billing cycles. Please note, an amount equivalent to your card limit will be blocked on the day of the transaction, your card limit will be reset with every successful EMI payment.
Category: Payment
Question: How is my EMI debited?
Answer: If you have paid for your order using the EMI payment mode, the full amount will be charged to your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.
Category: Payment
Question: I have a query about the EMI charge. What should I do?
Answer: You can get in touch with your card issuing bank to know about EMI transaction charges as they may vary across banks.
Category: Payment
Question: What are the interest rates for the Credit card EMI plans?
Answer: You will see the actual interest rates and the amount charged by the bank for your credit card EMI plan during checkout after choosing the EMI payment method while placing your order.
Category: Payment
Question: Which Credit cards are eligible for EMI?
Answer: EMI is available for Credit cards from the following banks:

ICICI
Citi
SBI
HDFC
Kotak
Standard Chartered
HSBC
Axis
IndusInd

Please check the specific product page for more details as this list is updated frequently.
Category: Payment
Question: Can I pay with any Credit card?
Answer: You can choose to pay on Flipkart with any Visa, MasterCard or American Express credit card issued in India.
Category: Payment
Question: Can I use any Debit Card to pay for my order?
Answer: You can choose to pay for your order on Flipkart with any Visa, MasterCard or Maestro Debit Card.
Category: Payment
Question: Can I use the Cash on Delivery payment option for every product I buy on Flipkart?
Answer: The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc.
 
Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹49,999 using this.
Category: Payment
Question: How can I get the 3D Secure password for my Credit/Debit Card?
Answer: You can get a 3D Secure password by registering your Credit/Debit Card on your bank's website.
Category: Payment
Question: How can I pay with a saved Credit/Debit Card?
Answer: Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the 'Pay' button. You'll also have to enter the card's 3D Secure password to complete the transaction.
Category: Payment
Question: How can I pay for my order?
Answer: You can choose to pay for an order using any of the below methods:
 

Cash on Delivery
Net Banking
Gift Card
PhonePe Wallet
Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries

To know more about payments, click here: http://www.flipkart.com/s/help/payments
Category: Payment
Question: How do I pay for my Cash-on-Delivery order if I choose to pick up the product from the pick-up store?
Answer: You can directly pay for your order at the pickup outlet for Cash on Delivery orders.
Category: Payment
Question: How do I pay using a credit or debit card?
Answer: You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digit CVV number ready, which you can find on your card. For added security, you'll also need to use your card's online password that is verified by Visa, MasterCard Secure Code etc.
Category: Payment
Question: How does the 3D Secure password add security to my online transactions?
Answer: The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.
Category: Payment
Question: If I have a saved card on Flipkart, will I be able to use a new card for my next payment?
Answer: Yes. Even if you've saved your card details on Flipkart, you always have the option to use any other credit/debit card to pay.
Category: Payment
Question: What is a 3D Secure password?
Answer: A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit card transactions (VISA & MasterCard).
Category: Payment
Question: What is the amount I can shop for with Cash on Delivery payment option?
Answer: You can shop up to Rs. 49,999 using Cash on Delivery (CoD) option.
Category: Payment
Question: What is Cash on Delivery?
Answer: Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.
Category: Payment
Question: Why is my card being saved on Flipkart?
Answer: It's quicker. You can save the hassle of typing in the complete card information every time you shop on Flipkart by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.
Category: Payment
Question: What all card information does Flipkart store?
Answer: We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Flipkart stores your card information only when you select the option.We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Flipkart stores your card information only when you select the option.
Category: Payment
Question: Can I delete my saved cards?
Answer: Yes, you can delete your saved cards at any given time.
Category: Payment
Question: How many cards can I save on Flipkart?
Answer: As of now, you can save upto 10 cards using the 'Save Card' option.
Category: Payment
Question: What cards can I save on Flipkart?
Answer: You can save any credit or debit VISA, MasterCard, Maestro or American Express card issued by a bank in India.
Category: Payment
Question: How do I save my card(s) on Flipkart?
Answer: Your card is saved automatically when you make a successful payment by entering the card details while purchasing on Flipkart. Alternatively, you can also save your card by navigating to 'My Accounts > Payments > My Saved Cards'. To save the card you'll need the card number and the expiry date. You can also add a card label to better identify a saved card.
Category: Payment
Question: How do I make a payment using a saved card?
Answer: You can view your saved cards by selecting the credit/debit card payment option at checkout. Select a saved card that you wish to use to make the payment. Enter the CVV number of that card (we do not store it) and click the 'Pay' button to initiate your payment. You will also have to enter the card's 3D Secure password to complete the transaction.
Category: Payment
Question: If I have a saved card on Flipkart, will I be able to use a new card for my next payment?
Answer: Yes. Even if you have saved your card on Flipkart, you always have the option to use any other credit/debit card for making a payment.
Category: Payment
Question: How can I delete my saved card?
Answer: You can delete your saved card information on Flipkart from the 'My Account' section. Go to 'My Account > Payments > My Saved Cards' and you will be able to see your saved card(s). You can then click on 'Remove this card'.
Category: Payment
Question: What is a card label?
Answer: A card label is the name you give to your card while saving it on Flipkart. This helps in identifying the card at the time of making a payment. Even if you do not specify a card label, you will still be able to identify the card by the first 2 and last 4 digits of your card number which will be visible to you when the saved card is displayed.
Category: Payment
Question: How can I add a card label to my saved card?
Answer: You can specify a card label at the time of saving a card on Flipkart through the My Account section. If you did not specify any card label at the time of saving the card, you can still add/edit the label anytime through the "My Saved Cards" menu in the My Account section on Flipkart.
Category: Payment
Question: What are the pre-requisites for using the saved card feature?
Answer: You should have a registered account with Flipkart to which you should be logged in. Due to security reasons, this feature is not available during guest checkout.
Category: Payment
Question: Can I use a saved card to make an EMI payment?
Answer: Yes, if your saved credit card is eligible for your Bank's EMI program then you can use it for making an EMI payment.
Category: Payment
Question: I had opted to save my card at the time of payment but my card was not saved. Why?
Answer: If you choose to save your card at the time of making the payment, then the only time your card may not get saved is when the payment fails due to card being invalid. If the payment was successful and the card was not saved, then you may contact us and we will help you out.
Category: Payment
Question: I typed an incorrect card number by mistake when adding my card. How do I correct it?
Answer: If you typed an incorrect card number, name or card expiry date, you need to first delete the entered details by clicking on "Remove this card" and then add the card again with the correct details.
Category: Payment
Question: Can I use my saved cards for making a payment on Flipkart's mobile site/app?
Answer: Absolutely! Any cards that you save on Flipkart's website can be used on Flipkart app and mobile site as well. You can also save cards through your mobile and use them on Flipkart's website.
Category: Payment
Question: What if I do not want my cards to be imported?
Answer: You can manage these cards from the 'Saved Cards' section on PhonePe or Flipkart. If you wish to delete a card from both PhonePe and Flipkart, you need to perform this operation independently in both the applications.
Category: Payment
Question: Can I use Credit/Debit Card to pay on Flipkart through the Flipkart app?
Answer: 
Yes, you can use your Debit/Credit Card to shop on our mobile app, website, and mobile site too!
Category: Payment
Question: Can I combine the balance on my Gift Cards with Cash on Delivery to pay for an order?
Answer: 
Cash on Delivery payments cannot be combined with other payments modes.
Category: Bajaj Finserv EMI
Question: Can I cancel my EMI after I've placed the order using the Bajaj Finserv payment option?
Answer: Since payment modes cannot be changed after an order is placed, to cancel your EMI, your order will need to be cancelled.
 
*Certain items cannot be cancelled after 24 hours of placing the order.
Category: Bajaj Finserv EMI
Question: Can I get the refund for the item to any other mode if I have paid using the Bajaj Finserv payment option?
Answer: No, the refund for an order placed using the Bajaj Finserv payment mode can only be done to the bank account linked to the Bajaj Finserv EMI Card.
Category: Bajaj Finserv EMI
Question: Do I need to make a down payment to buy an item using the Bajaj Finserv EMI payment mode?
Answer: No, a down payment is not required for buying an item using the Bajaj Finserv EMI option.
Category: Bajaj Finserv EMI
Question: How can I get a Bajaj Finserv EMI card?
Answer: You can check the eligibility and process of getting a Bajaj Finserv No Cost EMI card on their website: www.bajajfinserv.in/finance.
Category: Bajaj Finserv EMI
Question: I chose the wrong EMI plan while making the payment using Bajaj Finserv No Cost EMI option. Can I change it now?
Answer:  
EMI plan chosen while paying through the Bajaj Finserv No Cost EMI payment option cannot be changed once the order has been placed. If your order hasn't been delivered yet, you can cancel* it and place a new order with the preferred EMI plan.
 
*Certain items cannot be cancelled after 24 hours of placing the order."
Category: Bajaj Finserv EMI
Question: What are the EMI plans available if I pay using the Bajaj Finserv payment mode?
Answer: Available EMI plans can be checked by clicking 'No Cost EMI' on the Bajaj Finserv Card below the listed price of the item on the product page.
Category: Bajaj Finserv EMI
Question: How can I pay for my order using the Bajaj Finserv payment mode?
Answer: While paying for your order, choose 'Bajaj Finserv No Cost EMI' as the payment option & select the EMI plan of your choice from the available EMI plans. You can then complete the payment using your Bajaj Finserv EMI Card after OTP verification.
Please note, the Bajaj Finserv EMI option will not be available if your cart contains more than 1 item.
Category: Bajaj Finserv EMI
Question: How is Bajaj Finserv payment mode different from the credit card EMI payment mode?
Answer: In credit card EMIs, banks charge an interest rate based on the EMI plan chosen whereas Bajaj Finserv EMI Card holders are not charged any interest on the EMI. Unlike other credit card based EMI options, you don't need to have a credit card to avail EMI plans. The EMI payments are deducted by Bajaj Finserv from your bank account linked to the Bajaj Finserv EMI Card.
Category: Bajaj Finserv EMI
Question: What are the benefits of the Bajaj Finserv payment mode?
Answer: With Bajaj Finserv, you get a hassle-free payment experience with the following benefits: No interest on EMIsZero processing & cancellation chargesComplete refund of the amount paid for your order if the item is returned
**Quick resolutions & end-to-end support from Bajaj Finserv for any related concerns subject to the T&Cs of Bajaj Finserv.
**Terms & conditions apply: http://www.flipkart.com/s/help/cancellation-returns.
Category: Bajaj Finserv EMI
Question:  Why can't I see Bajaj Finserv as a payment mode for some items?
Answer: Bajaj Finserv No Cost EMI payment mode is available for select items with certain sellers. Please check the product page of the item you'd like to shop for on our app to see if the option is available.
Category: Bajaj Finserv EMI
Question: Is Bajaj Finserv payment mode available on both the website and app?
Answer: Yes, the Bajaj Finserv payment mode is available both on the Flipkart app and website.
Category: Bajaj Finserv EMI
Question: What is Bajaj Finserv payment mode?
Answer: Bajaj Finserv No Cost EMI' is a payment option on Flipkart exclusively for Bajaj Finserv EMI Card holders. This option enables you to pay for select items listed by specific sellers, with an EMI plan of your choice without any interest. The monthly installments are deducted by Bajaj Finserv from the bank account linked to your Bajaj Finserv EMI Card.
Category: Bajaj Finserv EMI
Question:  How can I foreclose my EMI with Bajaj Finserv?
Answer: 
You can contact Bajaj Finserv at 0869801010 for help with the foreclosure of your EMI with them.
Category: Bajaj Finserv EMI
Question: I did not get the OTP while I was paying through the 'Bajaj Finserv No Cost EMI' payment mode. What should I do?
Answer: 
Please contact Bajaj Finserv at 08698010101 for support.
Category: Bajaj Finserv EMI
Question: If I have paid for my order using the Bajaj Finserv No Cost EMI payment option, will I get a complete refund if the item is cancelled or returned?
Answer: 
Yes, you will get a complete refund to the extent of the EMIs paid by you (if any) for the item in case it is canceled or returned. However, any amount charged as a penalty by Bajaj Finserv for the remaining EMIs cannot be refunded.
 
You may reach Bajaj Finserv at 08698010101 for more details.
Category: Bajaj Finserv EMI
Question: My payment from the 'Bajaj Finserv No Cost EMI' payment mode did not go through, but the amount has been blocked on my card. What should I do?
Answer: 
Please contact Bajaj Finserv at 08698010101 for support.
Category: Bajaj Finserv EMI
Question: Can I foreclose my EMI with Bajaj Finserv?
Answer: Yes, you can foreclose your loan without any charges by logging in to your customer portal – Experia.
Category: Bajaj Finserv EMI
Question: What is the credit limit on the Bajaj Finserv card for shopping on Flipkart?
Answer: 




The credit limit varies based on the type of Bajaj Finserv EMI Card you hold.
For more details, please check Bajaj Finserv support FAQs here: https://www.bajajfinserv.in/insta-emi-card
You can also contact Bajaj Finserv at 08698010101 for support.
Category: SBI Pre-approved loan
Question: What are the EMI plans available if I choose the 'Pre-approved EMI' payment option?
Answer: You can choose from the following EMI plans with zero processing fees:

6 months
9 months
12 months

Note: Interest rate is 14% irrespective of the EMI plan chosen and is subject to change based on SBI’s T&Cs.
Category: SBI Pre-approved loan
Question: What is the pre-approved EMI limit for shopping on Flipkart?
Answer: Please contact SBI’s Customer Care on 1800 425 3800 to know the credit limit you are eligible for shopping on Flipkart.
Category: SBI Pre-approved loan
Question: Is SBI’s 'Pre-approved EMI' payment option available both on Flipkart’s website and app?
Answer: This payment option is available on all our platforms - Website, App (Windows, iOS and Android) as well as through Flipkart lite.
Category: SBI Pre-approved loan
Question: Can I get the refund for the item through any other mode if I have paid for my order using the 'Pre-approved EMI' payment option?
Answer: No, the refund mode cannot be changed for an order that was paid for using SBI's 'Pre-approved EMI' payment option.
Category: SBI Pre-approved loan
Question: Can I buy any item using the 'Pre-approved EMI' payment option?
Answer: You can buy any item with a minimum value of ₹ 5,000 and a maximum value of ₹ 75,000 from sellers on Flipkart. Please note that the upper limit may vary as it depends on the credit amount you are eligible for.
 
Please note, the 'Pre-approved EMI option is only available on select products.
Category: Credit Card No Cost EMI
Question: I did not get an OTP while paying through the 'Credit Card No Cost EMI' payment mode. What should I do?
Answer: Please contact your card issuing bank for OTP support.
Category: Credit Card No Cost EMI
Question: Is 'Credit Card No Cost EMI' payment mode available on Flipkart’s website and mobile app?
Answer: Yes, ‘Credit Card No Cost EMI' payment mode is available on our website, mobile app, and Flipkart Lite, our mobile site
Category: Credit Card No Cost EMI
Question: What are the benefits of the 'Credit Card No Cost EMI' payment mode?
Answer: Shopping with ‘Credit Card No Cost EMI’ has benefits like no cost of interest & zero down payment as you get an instant cash-back from the seller for the amount you are charged as interest by the bank.
Category: Credit Card No Cost EMI
Question: How can I foreclose my EMI for an item I bought using the 'Credit Card No Cost EMI'?
Answer: You will need to contact the card issuing bank to foreclose your EMI.
Category: Credit Card No Cost EMI
Question: Can I cancel an order placed using the 'Credit Card No Cost EMI' payment option?
Answer: Yes, you can cancel the order irrespective of the payment mode used for it. However, orders for certain items cannot be cancelled after 24 hours of order placement.
 
Please check the seller's cancellation policy on the product page for details.
Category: Credit Card No Cost EMI
Question: Can I foreclose my EMIs for products purchased using the 'Credit Card No Cost EMI' payment mode?
Answer: Yes, you can foreclose your EMIs if you've paid for your order using 'Credit Card No Cost EMI' payment mode.
 
Please contact the card-issuing bank for foreclosure of your EMI.
Category: Credit Card No Cost EMI
Question: Can I get the refund for the item through any other mode if I have paid using the 'Credit Card No Cost EMI' payment option?
Answer: No, the refund for an order placed using the 'Credit Card No Cost EMI' payment mode can only be done to the credit card from which the payment was made.
Category: Credit Card No Cost EMI
Question: Do I need to make a down payment to buy an item using the 'Credit Card No Cost EMI' payment mode?
Answer: No, you don't need to make a down payment to buy an item using the 'Credit Card No Cost EMI' payment mode.
Category: Credit Card No Cost EMI
Question: How can I pay for my order using the 'Credit Card No Cost EMI' payment mode?
Answer: You can pay for your order using the 'Credit Card No Cost EMI' payment mode by following these simple steps:

Add item(s) to your cart.
Go to 'Payments'.
Choose EMI › No Cost EMI.
Select the bank & credit card of your choice and complete the payment.