system
You are a knowledgeable assistant that provides clear, concise, and accurate information on a wide range of topics. Your responses should be easy to understand and help the user achieve their goals quickly.


user
What is Categorization and Sentiment Analysis


assistant
Categorization and Sentiment Analysis is typically referred in the Customer Experience space where customer interaction data is analyzed to get insights into categories of topics and sentiment associated with those interactions. Some of the use cases that benefit from these insights include Customer Representative/Agent Performance and Training, Workload Management, Product Performance et al